ENTERPRISE CROATIA Car Rental Reviews

SPLIT, HR - Reviewed by JORGE - 19 September 2025

" AutoEurope is my only and preferred car hire comparator for at least the last 20yrs "

" all went smoothly as has been my experience with Enterprise/Alamo in the past therein why I chose them "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by IAN - 16 September 2025

" Using Auto Europe has always been a positive experience, simple booking at a fair price and no issue with the reservation when collecting the car. "

" Overall, I would say the experience with Enterprise was positive. This was the 2nd year in a row we have used them via Auto Europe and both time there have been no significant issues. The only negative comment would be that the condition of the car supplied this time was not great as it had a large number of dents and scratches, but these were well documented and there was no issue with reconciling the damage on the vehicle when returning so this didn't detract too much from the overall experience "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SPLIT, HR - Reviewed by CHRISTOPHER - 09 September 2025

" Good service "

" Exactly how I wanted a car rental. Reasonable price and newish car . Quick service and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ZUBIN - 17 August 2025

" Easy "

" Easy rental. Nice car. Friendly staff. Would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PETER - 06 August 2025

" Always good with AutoEurope. Never any issues. "

" Happy with everything, though the car wasn't particularly clean inside and out on pickup. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by MICHAEL - 30 June 2025

" Easy and good value "

" The staff at Dubrovnik were excellent. Very helpful and friendly and one of the best car hire experiences I've had in years "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by CHRIS - 07 June 2025

" "Very good experience with ENTERPRISE. The service was efficient, the staff was helpful. Had a fault with the car and was able to exchange at another location" "

" "Very good experience with ENTERPRISE. The service was efficient, the staff was helpful. Had a fault with the car and was able to exchange at another location" "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by JOHN - 27 May 2025

" smooth, flexible "

" flexible, convenient for both Zagreb and Dubrovnik pick up & drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by STEWART - 07 October 2024

" Easy and stress free rental. Great value for money. "

" Friendly, professional and customer focused staff. Easy pick-up and return. Nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MATTHEW - 27 September 2024

" Excellent service "

" We needed the car to be picked up earlier than our drop off date. Enterprise arranged this without any problem whatsoever. This was very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JAMES - 17 September 2024

" Excellent service all round "

" Excellent customer service from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ANTHONY - 01 September 2024

" Great experience. Will use again. "

" Very efficient, quick and great people. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by GRAEME - 27 August 2024

" . "

" Car was not clean on collection. Car was SUV and not Premium category as per reservation. Increased deposit originally requested than what was confirmed on reservation. Increased Excess than what was confirmed on reservation. Car was provided on Same to Same fuel policy, instead of Full to full as per reservation. Drop-Off Office advertised opening hours till 20:00, was closed at 19:30 upon return of vehicle. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by PETER - 05 April 2024

" Everything was good about the rental would use the company again. "

" Everything was good about the rental, would use company again. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by ELVEDIN - 17 March 2024

" I've been using this car rental for long time. I will recommend to anyone to use this car rental. "

" Very professional, polite, friendly etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GREGORY - 22 August 2023

" Makes it easy and clear. "

" The staff were great. I just can't give full marks for value because it was an expensive rental. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by CHRISTOPHER - 05 July 2015

" The service by the Enterprise staff was reasonable, but I was very disappointed with the car that they gave us. The Chevrolet Aseo was below the quality that I expect from a rental company and considerably underpowered, with a 1.2 ltr engine, that was totally inadequate for a mountainous country like Croatia ! The car only managed 110 KM/hr downhill on the motorway and 90 Km/Hr, on the uphill sections (I felt like I was going in reverse at times !) On the positive side, the car was reliable and reasonably economical. The only reason that I did not question the car at the pick up, was due to us arriving late, it was dark and we had a long drive to our villa. I have used Enterprise before and had a good service from them, but not in future. "

SPLIT, HR - Reviewed by PAUL - 03 July 2015

DUBROVNIK, HR - Reviewed by ZIVANA - 02 July 2015

PULA, HR - Reviewed by ANTON - 30 June 2015

" What the web site said it would do it did ,well done Auto Europe "

" 3 visit to the desk.every time the member of staff girl twice man once pick up there mobile just as I was about to speak,no real apology only said sorry as I was scolding at them.customer in front of them should come first NOT the phone call.other wise a ok service after they realised what they had done. Pity as I thought they did well. "

ZAGREB, HR - Reviewed by MARK - 30 June 2015

" A very good and simple format for online booking,we felt very confident once we had made the booking and had received our voucher which we could print out. Many thanks "

" A very good experience from pick up to dropping of the car,not to sure why there is a late pick up charge from an international airport and I would recommend that information on car drop off be a little more helpful as we said we would be dropping the car of at Dubrovnik airport at 03:00 but returned it at 02:00 as we thought we could get comfortable in the airport but we had to sit outside in the cold until 16:30 as this is the time it opens,over all we found enterprise to be a very good and helpful experience and would recommend them to others. "

ZADAR, HR - Reviewed by ANDREW - 17 June 2015

" Make sure the petrol tank is full before demanding it back full. "

SPLIT, HR - Reviewed by KARIS - 15 June 2015

" It's easy to compare prices and the offer from the hire car company - I have use the brand twoce and would so far trust it based on experience. I like to use an international brand rather than something that's just based locally "

" The car and the service we received was good, however the Pula 'downtown office' was not downtown and was infact on a remote industrial estate that was quite difficult to get back to the city from, after dropping off the hire car. Enterprise also only have one team in Pula, who drive between the airport and downtown office - so there was noone downtown when we got there. Also, as is often the case with hire car companies, the car was given to us with 6/8th of petrol - making it difficult for us to judge when refilling and therefore we ended up filling to full and loosing out Other than these minor issues though, the service was good, the car ample and I would use again. "

ZAGREB, HR - Reviewed by NEDZAD - 09 June 2015

ZAGREB, HR - Reviewed by ARIF - 01 June 2015

" Enhance your website search/booking facility to include extras such as travel to neighbouring countries etc. "

" Not happy with Enterprise in Croatia. Car was unclean, car seat provided was horrendously dirty. Windscreen wash was not filled, which did not help during heavy rains. and was a major safety hazard. "

ZADAR, HR - Reviewed by RICHARD - 31 May 2015

" Please see my complaints email sent 24th May - I received a shocking response suggesting I shouldn't use the cheapest company for car hire. We queued for hr & 1/2 to pick up the car, we practically turned the lights off as we left the airport last at midnight. In addition the car didn't have a spare wheel or any puncture repair mechanism. The reply I received from customer services was dreadful & needs reviewing by your company. Don't represent Enterprise if you are suggesting I shouldn't book them "

" As per email - see previous comments. The 2 guys in the office were fine, just overwhelmed by a queue of around 8 people. Paperwork didn't appear to be ready. We had to check the cars condition by the light on a mobile phone for scratches etc... My response from your company was very poor "

ZADAR, HR - Reviewed by DANIEL - 27 May 2015

ZAGREB, HR - Reviewed by MARK - 26 May 2015

ZADAR, HR - Reviewed by CHRISTOPHER - 25 May 2015

ROVINJ, HR - Reviewed by KEVIN - 20 May 2015

" don't change anything 1st class service first class price thank you "

SPLIT, HR - Reviewed by JANET - 17 May 2015

" Only had 1/4 of a tank of petrol on pick up of car and petrol stations in Croatia very limited. Would recommend that the petrol should be full on pick up and then returned full. "

DUBROVNIK, HR - Reviewed by DAVID - 04 May 2015

DUBROVNIK, HR - Reviewed by GORDON - 28 August 2014

" Clearer information on cross border travel and use of ferries. "

" The car provided was overdue for servicing. The car displayed 2 warning lights when started up on collection. I pointed these out to the agent before departing and he was dismissive blaming 'the poor quality of fuel' in Croatia. The car did not let us down but there was always a fear that it might do. "

SPLIT, HR - Reviewed by ALAN - 26 June 2014

" The call operative was helpful but having rushed to our collection point for 9am it was a 2 hour wait until we were collected which was very disappointing. We couldn't get the number of the local operative to work and they hadn't been given our mobile number so couldn't call us to find us. We had to extend our booking for another day in the end as there was no time to drive to the national park which had been the plan and purpose of using the car. "

" They were good about extending the hire given our long wait, and I was patient because we had made a last minute booking, but I might have liked a bit more of a discount as we were kept waiting for a very long time. "