Auto Europe
- North America
- Central America
ENTERPRISE GERMANY CUSTOMER REVIEWS
- 8.3
- 8.7
- 9
- 9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ENTERPRISE GERMANY Car Rental Reviews
Average Rating for Enterprise :
BREMEN, DE - Reviewed by FOTIS - 22 August 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARK - 28 May 2025
" Very happy with Auto Europe. Always use them and will continue to "
" All good. Friendly and helpful staff. I'll never be happy with the situation where you have to check the car for scratches before you drive away. You are tired from travelling and keen to get on the road and you have to take responsibility for any damage to the car you miss in a not very well lit underground garage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALASDAIR - 26 February 2025
" Great from start to finish. "
" We were delayed by @ 6 hours as we travelled to Munich airport, so we may have missed the busy peiord (this was the Saturday at the start of the half term week!!), however, we were seen within a couple of minutes of arriving at the Enterprise desk, and the service was excellent. The car was great, and the drop of experience (Phillip) was again excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by ASHLEY - 24 February 2025
" As always AutoEurope provide everything I need fir a stress free rental "
" Friendly staff and a very efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by HENRY DIOGENES - 01 January 2025
" Easy to book. Reliable "
" Prompt friendly, affordable service and very helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ELI - 29 December 2024
" The service was bad, very bad. I have the impression that because they saw that I had an Israeli passport, they treated me very, very badly Moreover, as soon as they saw that I was coming through an Auto Europe agent, they didn't like it. They kept me at the counter for at least three hours, doing everything they could to squeeze more money out of me. This has never happened to me. Please take this seriously "
" The service was bad, very bad. I have the impression that because they saw that I had an Israeli passport, they treated me very, very badly Moreover, as soon as they saw that I was coming through an Auto Europe agent, they didn't like it. They kept me at the counter for at least three hours, doing everything they could to squeeze more money out of me. This has never happened to me. Please take this seriously "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by LUKE - 09 December 2024
" Flight was cancelled due to storm, tried to call 11 times but got no answer. Spoke to Autoeurope who said I would have to try to turn up and hope my car was kept for me. So had to book a new car just in case. No contact afterwards from Autoeurope and told to get a refund from Enterprise. When I reached my destination the next day, Enterprise said I had to get a refund from AutoEurope. Very poor communication and blaming each other. "
" Flight was cancelled due to storm, tried to call 11 times but got no answer. Spoke to Autoeurope who said I would have to try to turn up and hope my car was kept for me. So had to book a new car just in case. No contact afterwards from Autoeurope and told to get a refund from Enterprise. When I reached my destination the next day, Enterprise said I had to get a refund from AutoEurope. Really poor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by MICHAEL - 17 November 2024
" I have always had good service from AutoEurope, this was the worst with Enterprise. I rang to lodge a complaint and I am still waiting for the promised emailed form, Poor customer service. "
" Almost 2hr wait to get to the Enterprise Counter, not enough staff, they had run out of cars and we were offered a very small car instead of the large saloon booked. Unacceptable delay and poor offer. A medium car was eventually found but this was cramped for the rear passenger. Deadfull service "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MARK - 13 November 2024
" Have been using Auto Europe for over 20 years without problem. "
" We were looked after very well by Kevan at the counter and also by the staff at the car park when we had a query. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by PAUL - 03 October 2024
" The pick up process was really slick. The car was well presented and clean "
" The car pick up process was probably the most efficient and straightforward I have experienced for a very long time. Really good start "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GOETTINGEN, DE - Reviewed by MICHELLE - 10 September 2024
" Excellent process, communication and customer service. The whole process was stress free from start to finish. "
" Excellent staff, very helpful and an excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by WILLIAM - 26 August 2024
" It was the worst car hire experience of my life. "
" When we arrived they didn't have our car so tried to charge us for one big enough for my family and luggage in the category above with a Euro 400 upcharge. The staff were incredibly rude as well. Refused a refund too. We left and hired a car direct with Hertz as we were so offended by how we had been treated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by RUSSELL - 07 August 2024
" I explicitly asked to not take the insurance but instead put the excess on my credit card. It appears that the agent charged me insurance anyway. Plus some other charges which were not itemised nor requested. No idea what my charges were for. No response on email, chat or call centre. I was given a hybrid model with no details from the company on how to refuel and being a 2024 model no information online either. Had to return without a full fuel tank which (I can only guess as no details sent) incurred further charges. Again, no correspondence or breakdown of charges. Have somehow paid over 300 euros for 3 days of a compact. Awful experience won't use you again. "
" Totally disorganised. I had no idea what my charges were and no one has responded despite me emailing, using the chat service and calling and speaking with a customer agent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by LEIGHTON - 07 July 2024
" Auto Europe provided an excellent, friendly and efficient service. However the same CANNOT be said for Enterprise at Frankfurt Airport. "
" I have rented from Enterprise in the UK and abroad for many years and I have always been very happy until this rental. The car itself was excellent, but that was all. I made my booking using Auto Europe as it was cheaper, gave better choice of cars (?!) and a low-cost upgrade. I have my own excess cover, but it does not cover breakdown, so I checked and Auto Europe confirmed that breakdown assistance and recovery was included. I also gave our flight details for arrival at Frankfurt Airport, Terminal 2. I was travelling with my 92-year-old father who has limited mobility. On arrival, the special assistance team provided a wheelchair and took us to the Enterprise Office at Terminal 2, only to find it was closed. Instead we had to take a difficult bus journey to Terminal 1. Thankfully special assistance was able to stay with us, so we made it. At the Enterprise desk, I was told breakdown cover was chargeable. I have never had this before with Enterprise and I had selected them over two cheaper options because of this. When I pointed this out, I was not charged for breakdown cover, but I have no idea if we were covered. In addition, I was not informed about the condition of the vehicle and it was NOT personally handed over to us. Later I realised we had not been given any return information and I couldn't find it in the documentation. I made several attempts to contact Enterprise at Frankfurt Airport and despite being told by call centre they would call me back, they never did. Eventually I emailed Auto Europe and they quickly called me back. They put me through to the Enterprise office in Frankfurt city who told me where and how to drop off the car on return to terminal 2. Overall this was a very frustrating and incomplete car hire service from Enterprise at Frankfurt Airport, only offset by the high quality and good condition of the vehicle provided, and the excellent service from Auto Europe. Extremely disappointing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WILLIAM - 02 July 2024
" . "
" Great service, very good vehicle - Hyundai Staria, easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by DUNCAN - 27 June 2024
" Extremely slow check in which delayed me arriving at my hotel. The drop off was a joke - 3 members staff sitting around having a laugh with each other and not checking in cars. I asked them to check my car and they said "you leave, we'll do it later". That's not good enough. They needed to check it with me to sign it off. "
" Extremely slow check in which delayed me arriving at my hotel. The drop off was a joke - 3 members staff sitting around having a laugh with each other and not checking in cars. I asked them to check my car and they said "you leave, we'll do it later". That's not good enough. They needed to check it with me to sign it off. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by EDWARD - 18 June 2024
" You know what you are getting with Auto Europe. Been a satisfied repeat customer for many years "
" Fast and friendly and a nice car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by CHRISTIAN - 13 June 2024
" Ok "
" Shit service, car nit Road worthy, dangerous to drive the car. Ignorant und disrespectful staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HAMBURG, DE - Reviewed by TONY - 05 June 2024
" Very efficient service and value for money. "
" Very efficient service and value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ELI - 02 June 2024
" very good "
" very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LORRAINE - 01 June 2024
" Wonderful! It's so nice not to have any problems and the staff helped with a GPS (not available for one way rental) and hints on places we were going. "
" Wonderful! It's so nice not to have any problems and the staff helped with a GPS (not available for one way rental) and hints on places we were going. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 29 May 2024
" Really quick pick up and drop off - lots of staff on duty. Staff always really helpful! "
" Always really helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by PETRA - 16 March 2024
" Easy booking process, smooth pick-up and drop-off experience at the airport and great car to drive. "
" Friendly and efficient airport staff, coping well under pressure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SCOTT - 08 March 2024
" Very good "
" Very nice and professional lady on the reception desk. Bit odd leaving the keys in the car at the end though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SAMOUIL - 03 January 2024
" I prefer pricing to be inclusive and transparent so I know what to expect in additional local fees. This should be integrated in the overall cost "
" Generally good but I found additional airport fees excessive. Fuel was charged at 3 times the cost. "Premium location fee?' etc. Over €100 in additional fees. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by GRAEME - 24 December 2023
" Staff were useless, left us stranded in a foreign airport. Had to rent from another company when we landed. Utter joke. "
" Staff closed and left us stranded despite multiple attempts to contact them before our flight. Auto Europe were useless and also did nothing to help. Would NOT recommend to anyone! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by CHRISTIAN - 14 December 2023
" All pretty good "
" Everything went well I felt car was a bit basic but fine. Not sure if. T Roc is close to a quashai but it's learning I guess "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by ANDREW - 05 December 2023
" The whole process at Bremen airport was very smooth, and the gentleman at the desk on collection was excellent. "
" The whole process at Bremen airport was very smooth, and the gentleman at the desk on collection was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JOHN - 23 October 2023
" Car return process was vey easy and quick "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEIPZIG, DE - Reviewed by CHRIS - 16 October 2023
" Easy to use website, but I wonder whether I would have been prioritised for the correct vehicle if I'd booked direct??? "
" For the second time (out of 2) this year, Enterprise at Leipzig didn't have the car type I'd booked. The only vehicle they has was an electric, rather than petrol/diesel car which (although an upgrade on what I'd ordered) didn't have sufficient range for the journeys I had planned. Fortunately, I was able to charge it sufficiently on site during my meeting so didn't need to find a public charge point, but the guy at Enterprise (who spoke only basic English) provided no information about how to use public chargers, what apps are required etc. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXANDER - 07 August 2023
" As above, if a booking is made is it not possible for the rental company to double check to see if a flight is delayed (why else would the flight details and number be needed when booking). "
" It was a pity that my flight was delayed, and this was only communicated to the passengers on the plane once we had boarded. As a result, I was unable to communicate that I would not be able to pick up the car by 10.00pm, and the desk was closed when I did arrive at 10.15pm. Therefore, I had to sleep on a chair in the terminal until I could pick up the car when the desk open the following morning. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by SEBASTIAN - 30 July 2023
" good value for money, "
" nice, easy, friendly, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by IAIN - 19 July 2023
" Very good "
" Our flights were delayed because of storm at Amsterdam. You guys emailed Enterprise and someone stayed late after closing to wait on us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SAMUEL - 05 July 2023
" Always use auto europe "
" Very smooth and quick. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by DUNCAN - 03 July 2023
" All good but the car had Apple Car Play disabled which for me was a big problem. The car was also a Hybrid, which isn't suitable for long distance driving. Cost me a fortune in petrol. "
" All good but the car had Apple Car Play disabled which for me was a big problem. The car was also a Hybrid, which isn't suitable for long distance driving. Cost me a fortune in petrol. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERLIN, DE - Reviewed by DAVID - 01 July 2023
" - collection went smoothly. Polite counter staff. - handover location at BER airport was not obvious, and is NOT signposted clearly at the airport. Suggest precise location ('Mietwagon center' Parkhaus P2) provided to all customers. "
" - various defects identified at collection were not known to counter staff until we spotted them. - fuel 3/4 full at collection; makes it difficult to return at same level! Should be full/full policy! - no reply from local branch when I called them to report pre-existing minor windscreen damage shortly after we set off. Did not reurn my call as promised. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MICHAEL - 28 June 2023
" Cost effective quote "
" Not enough staff at rental desk , it took 30 mins before being dealt with. Inaccurate extras quoted with out all the taxes. Van had a fault , sorted by staff. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by CHRISTOPHER - 27 April 2023
" Ordered a car with Sat Nav. Got to the car & there was no Sat Nav. Had to ring through & wait on someone coming to change us to a different car. Not ideal after waiting 1/2hr to get the first car! "
" Arrived at desk to be told the car we had paid for wasn't there but we cud have a smaller one or come back in 1/2hr. Not ideal after coming off a flight. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by CHRISTIAN - 17 March 2023
" Good booking experience "
" Our flight arrived 1hour late. I had provided flight number at booking and phoned enterprise with information regarding delay. When arriving at the counter we were informed that our car was not available as the previous renter had not returned the car in time. We were offered a different car which did not have sufficient luggage space.we had to wait a further 90mins before the car became available. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ELIZABETH - 13 March 2023
" Separate from the deposit, Enterprises took a payment of euros 250 from my card in case we didn't return the car with a full tank of fuel. This shows on my card statement as £ 229.80. We returned the car with a full tank of fuel but only £215 has been credited back to my card. So this has cost me £14.80 which is unreasonable. Why do they need to take an actual payment when they have taken a deposit block on the card "
" Separate from the deposit, Enterprises took a payment of euros 250 from my card in case we didn't return the car with a full tank of fuel. This shows on my card statement as £ 229.80. We returned the car with a full tank of fuel but only £215 has been credited back to my card. So this has cost me £14.80 which is unreasonable. Why do they need to take an actual payment when they have taken a deposit block on the card "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DARREN - 27 February 2023
" Very easy for both pickup and drop off with all personel being helpful, polite and friendly "
" Very easy for both pickup and drop off with all personel being helpful, polite and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARK - 10 February 2023
" Perfect from start to finish "
" Perfect from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 31 January 2023
" Good value from Auto Europe and excellent service from Enterprise "
" Pick up was easy, services was quick and efficient. Efficient collection, Enterprise helped us load our luggage and set the sat nav to English. Couldn't be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALISTAIR - 23 January 2023
" Quick and efficient with a very nice vehicle. "
" Was served at the desk within minutes and away from the airport very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARTIN - 05 January 2023
" For the last couple of years I frequently booked car rentals through auto europe and so far never had any problems with the bookings. "
" very friendly staff at the counter. Only downside was that there was no manual car available in the category I had booked, so I got a citroen c3 automatic (and I don't really like citroen cars, as so far they seemed quite unpractical and quite noisy). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAVID - 21 October 2022
" Everything worked "
" Everything worked well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ANDREW - 26 September 2022
" I have used Auto Europe before and this time everything was just as good as before. However, there are other rental brokers that I have used as well and I would always compare what they offer compared with Auto Europe's offer. "
" I only chose Enterprise because it was the most attractive offer to me of all those offered by Auto Europe. It was disappointing that on picking up the car, the two front tyres were below the recommended pressure and a warning was showing on the dashboard. Why had the person responsible for preparing the car not spotted this? However, it was easy to resolve. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by SIMON - 21 September 2022
" I have used Auto Europe to hire cars in the US and on returning of the vehicle there a member of the rental team was there to receive the car. This didn't happen in Frankfurt Airport and I felt uneasy leaving the car without it being inspected as it could be damaged by someone else returning their rental car and I could have been charged. "
" Staff were courtesy and efficient at pick up. Had a problem when returning the car which was dealt with in a helpful manner. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ODED - 18 September 2022
" Bb "
" Car with very low fuel. Not very clear how and where to return the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANTHONY - 07 September 2022
" Excellent service "
" Very efficient and user friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by JOSHUA - 26 August 2022
" It was great and very easy! "
" The counter staff were extremely helpful and friendly, they made the experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by CLIVE - 19 August 2022
" I have been a Auto Europe customer for several years. Excellent quality, clean vehicle, perfect drive. Staff were helpful and efficient, we couldn't have asked for more. "
" Excellent quality, clean vehicle, perfect drive. Staff were helpful and efficient, we couldn't have asked for more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALAN - 15 August 2022
" No problems with booking. "
" The car had a dirty windscreen inside, had no washer fluid in the bottle and the oil replenishment light came on during our journey. The Opel Astra Estate we were given was very poor to drive, the stop-start made the gears clunk and all round sounded agricultural. Not a great experience. Also took ages to get the car; the agent spent over 20 mins doing the paperwork! "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by JOHN - 25 July 2022
" I was happy with the car hire and the service but there is no garage available on route to Munich Airport and the guys at the Drop off were very ignorant!! "
" I thought the drop off guys were very ignorant!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JEFFREY - 18 July 2022
" excellent customer service "
" excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAGMAR - 30 June 2022
" Very good customer experience "
" Easy booking, very good price and new cars! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KAROL - 22 June 2022
" speedy service "
" very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KENNETH NIGEL - 18 June 2022
" Annoying but fine "
" We arrived - already later than expected as the flight was late , to find the car was not ready It had yet to be cleaned! Staff member on desk was quite helpful and rang us when it was ready but we had to hang around an extra hour "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by DONALD - 28 May 2022
" Great service, as always. Staff very helpful and friendly. "
" A bit weird dropping car off with no apparent official process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by DERRICK - 06 December 2021
" Excellent service from Auto Europe as always "
" The lady that was at the counter Christina was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MICHAEL - 24 October 2021
" A very fast, well organized pickup and drop-off. Car was in excellent condition and a good specification, well above base model. "
" Very friendly and rapid at both pickup and drop-off. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANIKE - 24 October 2021
" Please see above - no 3. "
" HIre car was a hybird - never driven a hybrid before so was unsure in the beginning, i.e. does not make a noise when switching engine on etc... Counter staff failed to mention this when collecting the car. Had to go all the way back with heavy suitcase but then had very helpful staff to show me... If you have staff at drop off, I think a staff member should be around in the parking area when people first go to the car. Makes also easier to discuss scratches etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 02 October 2021
" Good service and very competitively priced. All went very smoothly. "
" Excellent service and a very nice car which I think was an upgrade on what I ordered but, in use, I found it a bit too big for narrow mountain roads so I will watch out for this in future and not necessarily accept an upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DARREN - 29 September 2021
" trip cancelled "
" Trip was cancelled "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
JENA, DE - Reviewed by MATTHIAS - 24 September 2021
" Apart from been given a substandard car, everything was ok. I would prefer a full/full fuel rule instead of same amount. In my case the fuel indicator dropped to a lower level just after starting to drive. "
" Was given a car of a lower category than ordered. (Was given a Kia Stonic hatchback when ordered a Compact Estate, Astra Wagon or similar). When challenged staff said that they were the same category with enterprise and there was nothing they could do. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ROSALIND - 20 September 2021
" Overall very satisfied. "
" Very good service at the desk in Munich. Only thing was that it looked like we didn't have a full tank of petrol at the start and it is difficult to check this. When I queried this on returning the car I was offered an upgrade next time as a gesture of goodwill, which is appreciated, although I'm not sure when/if I will be able to use it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEATRICE - 27 August 2021
" Quick efficient service, great, comfortable car with everything I wanted or needed. Sadly, prices have gone up this year, but it was still worth it. "
" This time there were no queues, and I received my car very quickly without or delay, any queries were dealt with efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by OMAR - 25 August 2021
" Helpful after some confusion around timing of pickup, and accommodated getting a substitute car arranged quickly. Quick and easy drop off. Very good car and great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by TINA - 01 November 2020
" Excellent, far cheaper than going direct. "
" What a marvellous quick and cheap way to get a rental car on the spot, really grateful in this Life we now are forced to live that something remains so simple and so competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TIM - 21 October 2020
" Booked estate to carry long cargo. Estate not available, given inappropriate suv. Despite raising concerns I was assured of the cars suitability. It was very inappropriate. Could not find petrol station in Munich airport. Enterprise had to put in 19 litres, the cost - 126 Euros, absolutely rediculous "
" Booked estate to carry long cargo. Estate not available, given inappropriate suv. Despite raising concerns I was assured of the cars suitability. It was very inappropriate. Could not find petrol station in Munich airport. Enterprise had to put in 19 litres, the cost - 126 Euros, absolutely rediculous "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by GARY - 05 October 2020
" Easy to book, great clear choose of vehicles from all of the suppliers. I feel I get the best price "
" Wry easy, brand new car drop off was no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by CARLOS - 31 August 2020
" is it possible to get the jacket? Thanks "
" That was the first time I rent a car from the ENTERPRISE Company. Very good service. But when delivering the VOLKSWAGEN (WI TK 9384) at the KOLN / BONN Airport on Friday the 28th, I forgot a black jacket in the back seat. I have sent a note through the APP of the ENTERPRISE Company but I have not received a response. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SHERIF - 19 August 2020
" At least to some should contact me to inform about changing opening times "
" I had a problem in Berlin that I supposed to pick up the car at 5 pm and according to my voucher and booking , Enterprise office closing time is at 6 pm , then I surprised for they changed their closing time to become at 5 pm not 6 pm . Due to this I could not get the car on 4 of August but on the 5 August . I have to cancel my hotel in Leipzig and book a night in Berlin which was so expensive because of time . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MAGDEBURG, DE - Reviewed by JACK - 20 April 2020
" The car was a lovely to drive and the overall experience was great. "
" Collection and drop off at the Magdeburg Enterprise branch was very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CARL - 25 February 2020
" Clean Car. Staff polite. Helpful. "
" They were help full. Pleasant. Notting negative. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 25 February 2020
" Overall a very good experience. "
" Overall a very good experience and I will most definitely use in the future. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 23 February 2020
" A bit disappointed being hit for a further charge when the vehicle was returned for an extra 43.38 Euros for some charges - GEBÜHR FÜR PREMIUM-STANDOUT & MEHRWERTSTEUER "
" A bit disappointed being hit for a further charge when the vehicle was returned for an extra 43.38 Euros for some charges - GEBÜHR FÜR PREMIUM-STANDOUT & MEHRWERTSTEUER "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ROBERT - 07 February 2020
" The whole deal was good value for money, straightforward to complete and met my full expectations. Used this company before and will do so in the future! "
" The only negative comment would be that the fuel gauge malfunctioned. It showed 3/4 full on collection but I was not informed of this fact. Thankfully I had photographic evidence to support this on return along with a fuel receipt which showed how little I put in to fill the tank but the needle still showed 3/4 full. Otherwise, a good company and I have previously experienced. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by LINDSEY - 05 February 2020
" Close to the Airport and fuel station in Dusseldorf so very easy making the switch from car to plane. "
" Friendly, fast - all you want when you have just got off a flight in a different country. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARION - 31 January 2020
" Overall very good "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by PAUL - 22 January 2020
" Great "
" very nice staff Helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 16 January 2020
" Simple and very cost effective way to sort out a hire car. Will use again. "
" Counter staff in Munich were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 07 January 2020
" The details of local extra's such as "out of country" even though within the EU charges apply, and extra driver should be spelled out more clearly. These are often covered when booking direct and selecting all inclusive option. "
" Probably the busiest time of the year, so we had to wait over 3 hours for a car. It however was an upgrade i.e. auto, with extra driver and free tank of fuel. However the Adblue, oil and windscreen water should have been checked all were warning lights during the rental. The Enterprise people did what that could but it did take the shine off the start of the holiday. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by SHAUN - 06 January 2020
" Not the vehicle I d requested "
" Not the car I requested while it was nice to have the car I would have preferred to have the vehicle I had requested "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HAMBURG, DE - Reviewed by KIRSTEN - 21 December 2019
" nothing "
" the drop off was busy but the staff wasn't very helpful or polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GEOFFREY - 21 December 2019
" All excellent "
" Very quick, friendly. Car was excellent and given upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN W - 16 December 2019
" Car was not what I ordered but it did the job "
" I was disappointed that the condition of the car when inspected did not match what was described on the contract documents. When I inspected the car it had two scratches on the front end which I had to point out to staff. When I returned the car they accused me of causing the damage. Also I ordered a child seat for the car which they tried to charge me 120€ for, nearly half the hire price of the car. When I complained it was reduced to 40€???? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by STEPHEN - 12 December 2019
" Please see above "
" very pleased with vehicle upgrade...but model was a new diesel and I had to fill the adblue as it hadn't been checked before the rental..I was offered a refund of the €18 I spent but had to go to another desk to recaim and I didn't have enough time to do that "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 06 December 2019
" Booking was easy and free additional driver was great. Would have been a 10 had we got the car we actually ordered! "
" We ordered an paid for an automatic SUV and were given a Mazda CX3. For anybody that knows the Mazda, this is the same size as a small compact car. Just because it has a "beefy" plastic trim, it is NOT an SUV and never will be!!! We were really cramped and uncomfortable for 3 days. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 26 November 2019
" Just a really good experience from start to finish. "
" The gentleman at the counter was most helpful and friendly and the gentleman who greeted us upon our return reall was one of the most charming people I have come across! First time renting with enterprise and I was delighted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALASTAIR - 05 November 2019
" ok "
" The customer service was great. The vehicle had a problem, which was annoying. Perhaps that might have been prevented... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FRANKFURT, DE - Reviewed by EDWARD - 10 October 2019
" All very good "
" Everything very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAVID - 07 October 2019
" Very easy to use website "
" Overall experience was very good. Counter staff person at pick up very proffessional. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by CHRISTOPHER - 06 October 2019
" Very happy customer "
" I have had good service from Enterprise in the UK-this was the case in Germany-efficient,good vehicle, very happy to book again with Enterprise and auto europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MANDIP - 04 October 2019
" Friendly staff, car did the job and was lovely "
" Helpful and friendly staff, just a pitty that the website didn't disclose all costs "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ANN KRISTINA - 26 September 2019
" easy t navigate website and good choice "
" easy and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by BRIAN - 23 September 2019
" as above "
" I booked an automatic car but none were available. I paid for sat nav but it was set in German. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
COLOGNE, DE - Reviewed by THOMAS - 13 September 2019
" Auto Europe never responded to our panic call. The customer service did not escalate the matter as promised. Never responded to the mail we sent in this regard and is yet to issue us a refund for a service that was denied. Yet it has the audacity to ask for our experience "
" We had a pathetic experience. Never got the car as their manual is dated. Paid for a service that was denied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by CZESLAW - 09 September 2019
" This is okay.... "
" I left car one hour before time and they charged me extra for one hour late......I have picture to proof I left car one hour before time drop off car.....car wasn't full tanked with diesel I left the some condition , they charged me extra. My wish was car Ford Kuga and I received different car.....after refused another car.....only staff member Nora was ok.....customer service Enterprise still not ansvered my emails.....they sent me invoice in german language...... I requested my miney back for overcharged...... "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by DAVID - 07 September 2019
" Very good "
" Very satisfied with the whole experience, would certainly use Enterprise again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by JOHN - 01 September 2019
" Great screen scraper and enterprise are prob the nicest to deal with. "
" Had to wait 10 minutes on pickup despite being on time , however I would thoroughly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ERFURT, DE - Reviewed by MATTHEW - 31 August 2019
" Positive experience "
" Positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SEYED EBRAHIM - 28 August 2019
" There was no problems. Pleasant experience. "
" Pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FREDERICK - 26 August 2019
" Real easy "
" Very easy and quick at Munich airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by FERNANDO - 21 August 2019
" As always: Quick, easy, good and very good value for money. Weel done !! "
" Good car in good condition, good experience at the counter and also when dropping off the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WILLIAM - 28 June 2019
" As at 3 above. Good enough for me not to consider another provider on my next trip. "
" Counter staff member was very efficient in a friendly manner, even apologising for a free upgrade. Wonderful. Pick up equally good experience, as was the drop off. Staff member introduced himself and spoke to me by name. Check out very efficient. Very good overall experience, and would definitely go back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by JOHN - 24 June 2019
" All good "
" They have very good people. The cars are a bit limited in choice, but still good cars. I would ike to see a bit more attention to detail to ensure the cars are thoroughy clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by ITAMAR - 17 June 2019
" satisfed "
" fair price "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by RACHEL - 12 June 2019
" Very good overall "
" Lots of paperwork, counter staff has to re enter all of my details on their system which took some time. I also had to queue 30min while there were only two people before me and two open counters. Apart for the lenghtly pickup, everything was smooth. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by STEFAN - 03 June 2019
" see above. Computers are not always the answer. "
" No paperwork given by chap at reception. It was all done on a small hand held computer and i was advised that a copy would be sent to my E mail. This did not happen. I had no paper record of mileage on the car nor the damage albeit he did show me damage on his computer. Car was great and everything else went smoothly, just a concern that i had no copy for myself. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HAMBURG, DE - Reviewed by STEPHEN - 27 May 2019
" Damn annoying "
" All was good except they didn't provide me a receipt for additional payment at the desk in Hamburg. I even went back after drop off and they still assured me they would send it once they processed the return paperwork and they haven't! "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TANVIR - 23 May 2019
" Good customer service from Enterprise and Auto Europe "
" Very efficient and good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ANDREW - 08 April 2019
" Great service, no problems or issues "
" Helpful, friendly and efficient service from beginning to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DARREN - 22 March 2019
" Very easy booking procedure and helpful afterwards when an issue arises as was the case in my last rental. "
" Charged for taking car to Austria although this wasn't mentioned in the paperwork beforehand. A refund has now been issued. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by LEWIS - 21 March 2019
" I needed the car for an extra day, and Enterprise said it would be no problem as the car was available but I have to extend the booking via Auto Europe. When calling Auto Europe, they said it was not possible as their system did not have the car available, and offered to book a new reservation for the extra day but with a £1,200 deposit for the car. Absolute ripoff, and tried to fleece money out of me when I needed help. Never to be used again. "
" Very good, very helpful. I will book direct with them next time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
STUTTGART, DE - Reviewed by ANDREW - 01 March 2019
" Very happy with Auto Europe, just disappointed in Enterprise for not fully explaining the fuel pre-payment, in and myself for wasting money unnecessarily. "
" I was talked into pre-paying for fuel without it being fully explained that I would be paying for a full tank. I would not have paid for this had I realised at the time, as we only used around half a tank of fuel. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEN - 01 March 2019
" I will use again. "
" Reliable trusted and is my first choice for car rentals "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SYLKE - 08 January 2019
" Very good, reliable, nice car "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by XIN - 05 January 2019
" Had used autoeurope for a while and always had a good experience booking with them. No problems encountered. "
" The staff were friendly and helpful. The car provided was clean and in good condition. We ran into traffic on the way back to return the car and called them. They were very understanding about it. A pleasant experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SANGAB - 21 December 2018
" Good "
" Very much happy. However I still havent got a copy of the final receipt send to my email until now. Last time I know, when the drop off officer confirming my email address, whats written there was sangab_nababan@yahoo.com.av, already told her it supposed to be sangab_nababan@yahoo.com.au with .au instead of .av . Still waiting for that email stating that no more charges after I drop off the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ILENIA - 20 December 2018
" all operators were very kind and helpful. highly recommended. "
" very happy with the car and personnel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by RICHARD - 16 December 2018
" Really good experience "
" Staff were very helpful and friendly, only negative would have liked a map of airport to help getting back car to returns, especially when you don't know the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ANDREI - 06 December 2018
" Smooth and efficient "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by OSBORNE PHILIP - 06 December 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HANOVER, DE - Reviewed by MICHAEL - 05 December 2018
" Superb "
" Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 21 November 2018
" simple and straight forward "
" Friendly and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NAZIR - 15 September 2018
" Highly Recommend "
" Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by HARRY - 24 July 2018
" Good. "
" enjoyable. however, when trying to ring through to enterprise to tell them our flight was late, their telephone service was all in German which we did not speak so we could not tell them about our late flight. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by CATALIN - 23 June 2018
" Great "
" Smooth, excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by JAMES - 09 June 2018
" I always use Auto Europe as they have the best deals. "
" Very straight forward. Great customer service at Schoenefeld Airport in Berlin (I was surprised as I've used Enterprise in the UK and found them to be difficult). We were given a higher-spec car than we'd asked for. The drop off was super efficient and friendly. Could not have been better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 10 May 2018
" With AE and Enterprise it was so simple. Exceptional rental experience. I have had decades of renting cars for business and holidays. This stands out as one of the best "
" The Staff in Munich were exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by PETER - 03 July 2015
MUNICH, DE - Reviewed by MARTIN - 18 June 2015
BREMEN, DE - Reviewed by MARIANNE - 16 June 2015
BERLIN, DE - Reviewed by JOHN - 13 June 2015
" It might be helpful to have more staff on reception "
STUTTGART, DE - Reviewed by MANFRED - 04 June 2015
MUNICH, DE - Reviewed by MARK - 02 June 2015
" easy booking, no problems at all. coming back to you next time, thank you! "
" Easy collection and drop off. "
HAMBURG, DE - Reviewed by STEFAN - 01 June 2015
" I do find the hard sell really annoying ie trying to sell me a car I did not order/extra insurance etc. "
COLOGNE, DE - Reviewed by HEIKE - 01 June 2015
MUNICH, DE - Reviewed by AMIT KUMAR - 27 May 2015
" Car Name suggest "BMW 1 Series or similar" .I dont like this "similar" thing on the Auto Europe website. "
" Was expecting a BMW 1 Series but only got a Fiat 500L in the end. "
HAMBURG, DE - Reviewed by SUSAN - 26 May 2015
" Unhappy to have been given a damaged car which resulted in a half-hour delay in getting it verified. On return the damage was spotted easily enough. Also, the GPS hired - why was "home" not the airport? "
BONN, DE - Reviewed by MAX - 21 May 2015
" have used Auto Europe many times before ; there's rarely a problem and there was none this time. "
" Very friendly staff, quick paperwork and an upgrade. "
BERLIN, DE - Reviewed by RAINER - 19 May 2015
" Very reliable service that I have used a number of times. "
" A very professional, efficient and friendly service. "
FRANKFURT, DE - Reviewed by GARRON - 18 May 2015
FRANKFURT, DE - Reviewed by ANNA - 18 May 2015
HANOVER, DE - Reviewed by PAUL - 24 April 2015
" Easy to use and book on the web site "
" Fast efficient and friendly service "
COLOGNE, DE - Reviewed by NEVILLE - 14 April 2015
" Very easy to use "
" Good customer service, friendly and efficient staff. "
DUSSELDORF, DE - Reviewed by DAGMAR - 02 April 2015
" I like the fact that I can chose the car hire company as well as the type of car I want. "
" Enterprise employees at Dusseldorf are A-STAR. from booking in to receiving your car keys you are looked after. I like the fact that they show you the car, check everything with you, assure you are happy with all the controls and then wish you a good journey. The same on the return. Friendly, efficient and wanting to please. Excellent service! "
MUNICH, DE - Reviewed by GRANT - 09 March 2015
" Excellent service, competitive prices. "
" V efficient and friendly - no queues. "
STUTTGART, DE - Reviewed by RICK - 09 March 2015
" You are always professional and efficient along with excellent customer service and competitive pricing. No other comments needed. "
" Service was excellent but I need to chase the invoice after return. "
MUNICH, DE - Reviewed by RICHARD - 25 February 2015
" It is always so easy to book through AutoEurope and the choice and prices are very good. Also you have excellent call center staff for making changes to the booking etc. "
" The car was great and Enterprise staff were very helpful and professional. But. The car was booked with winter tyres. However when I got to the hire counter Enterprise told me they didn't have any cars with winter tyres. They only had all season tyres. Other customers were complaining about this too. After some discussion they eventually realized I knew the difference and I knew what I was talking about and so they gave me some snow chains at no charge. - So I was very disappointed they did not have the tyre option available which was agreed to in the booking voucher. - But I was quite happy they were able to solve it by offering chains. So Neutral score overall. "
MUNICH, DE - Reviewed by DAVID - 23 February 2015
" Auto Europe were OK, but I ended up paying over the odds for the car. "
" Excellent service picking up the car (except they forgot to give us the ticket to exit the car park) The sat nav in the Vauxhall we had was useless Drop off was very good "
MUNICH, DE - Reviewed by ROBERT - 23 February 2015
" We were unable to have our initial choice of vehicle ,but the Ford Fiesta we were given included free fuel and was perfectly adequate clean and economical. "
" Very helpful and informative "
MUNICH, DE - Reviewed by PETER - 30 January 2015
" Always well organised and excellent rates and great cars. I usually always have a car upgrade far better than my original request. I will continue to use you. In fact I have another car with you from Munich on the 14th February. Let's hope I get another upgrade !! Well done Auto Europe "
" Good service at the Airport, good car actually upgraded to a Ford C-Max "
MUNICH, DE - Reviewed by OLIVER - 27 January 2015
" As usual best value for money. Broad choice. My favorite booking site. "
" The gave me an up-grade (manual = automatic), however, the wiper fluid was not working (front and rear window). Given the wintery conditions on the motorways in Bavaria this was extremely annoying. Furthermore, the navigation system was set into the Russian language mode (Cyrillic script) and it took quite some to time to adjust it back to Arabic script. All in all, the car was sloppily prepared. "
NUREMBERG, DE - Reviewed by KEVIN - 26 January 2015
" Simply brilliant "
" Amazing customer service. Simply brilliant. "
MUNICH, DE - Reviewed by JOHN - 14 January 2015
" Did not understand why there should be a surcharge for crossing borders i.e. Germany to Austria. "
" Very helpful lady served me. "
HANOVER, DE - Reviewed by TAYFUN - 12 January 2015
" Very economic, good comparison website "
" Easy, straight forward, polite and very clean new car "
MUNICH, DE - Reviewed by DAVID - 11 January 2015
" Easy to book on-line. Confirmation was not immediate but came after a couple of hours. Disappointing that there was a considerable local charge payable for driving the car out of Germany (over the border to Austria in this case) which was not made clear prior to finalising the booking. "
" Quick and efficient pick up at the airport (although the desk could have been better sign posted). The car was nearly new and ran without problems. There was no ice scraper in the vehicle. This would have been useful and made our journey safer as we were driving in snowy conditions. The vehicle ran out of screen wash on the journey back to Munich even though we had not used screen wash much during our trip. "
HAMBURG, DE - Reviewed by SIMON - 23 December 2014
" Clear and accurate website that allowed me to make an informed decision on my rental. "
" Very detailed and useful information. Call centre was great when I needed to ask them about using only counterpart licence. Upgraded the car and made fuel purchasing recommendations. Really good experience at both pick up and drop off. "
MUNICH, DE - Reviewed by M RUDWAN - 08 December 2014
" reliable service "
" beware of offers they try to sell you when you get to their desk "
HAMBURG, DE - Reviewed by DAVID - 04 December 2014
" Would help to be shown where the lever is to open the petrol tank to enable me to fill the car up with petrol. "
" Good customer service and the car was exactly what I needed, clean compact and nice to drive. "
FRANKFURT, DE - Reviewed by EDWARD - 03 December 2014
" Good service. Very competitive price. "
" Very nice service. Car (Nissan Note Auto) was not so great - very under-powered. Would have preferred the Golf I thought I was getting. "
MUNICH, DE - Reviewed by JOCELYN - 01 December 2014
" Satisfied with the easy process as I showed up to the rental car pick up counter and presented my Auto Europe voucher :) "
" Very helpful and friendly staff "
FRANKFURT, DE - Reviewed by GLORIA - 22 November 2014
" Auto Europe provide a very good service and are always very competitive. "
" I like their cars, they always have fairly new vehicles, well looked after. The only problem is on arrival there is always a long wait at the collection counter, even if there are only two or three people waiting. On arrival at Frankfurt airport early a.m. on 6th September this year I had to wait for the most part of two hours to get my car. There was a huge queue and only one person at the desk. Apparently due to sickness. That was unacceptable as the management should have called somebody in to cover under the circumstances! We had all been up since 4 a.m. that morning. Otherwise they are very good. "
FRANKFURT, DE - Reviewed by CHARLES - 04 November 2014
" As helpful as always.I changed my booking twice,over the phone,all done in an instant.Wonderful service,would never dream of booking with anyone else. "
" Extremely helpful. I was very impressed with their service, they even carried my baggage and showed me to my car.Would highly recommend to anyone. "
FRANKFURT, DE - Reviewed by THOMAS - 08 October 2014
" Good website, good choice, good prices. "
" Excellent service at the desk, car in great condition, short distances, very good experience. "
HAMBURG, DE - Reviewed by HEATHER - 23 September 2014
" it was very easy to order online and very competitive rates. It was however difficult to get exact information about excess costs. "
" Initially it was very difficult to get exact information about excess costs and how much the one wya fee was before making the actualy booking. The staff at both locations in germany were very helpful and cheerful. "
MUNICH, DE - Reviewed by IAN - 18 August 2014
" Very efficient service. I telephoned to get more information regarding taking the car across the German border. My call was answered very quickly, and the person I spoke with answered all my queries. Definitely recommend, as I will be using them again. "
" Very helpful and friendly staff. Explained everything very clearly, in perfect English. Excellent service. Definitely recommend. I will be using Enterprise in the future. "
MUNICH, DE - Reviewed by IAN - 11 August 2014
" Receiving an e-mail (after paying) saying that the reservation was not confirmed was a bit disconcerting - though rectified with confirmation after a few minutes. Maybe this should be explained or made clearer in the booking process "
" Excellent service and provided us with a very good vehicle, larger than anticipated. The best rental company I've dealt with in the last few years. "
HANOVER, DE - Reviewed by RICHARD - 20 June 2014
" Everything was handled extremely well, it could not have been better. From the greeting at pick up to the drop off. Thought the one way drop off charge was high "
" Extremely good "
DUSSELDORF, DE - Reviewed by JOSIP - 17 June 2014
" Offers a great comparison of various deal options. Good overview! Very useful! Got exactly what I wanted at a very affordable price! "
" All agents have been very friendly and courteous. Got an upgrade. And then when that particular car had not left the car wash yet I was given another car! Great service! Did not have to wait around. "
STUTTGART, DE - Reviewed by ANDRZEJ - 30 April 2014
" Great service. Only issue was that enterprise didn't have flight details that I included in the booking. "
" Great service and grateful that the lady waited even though the flight was delayed. "
HANOVER, DE - Reviewed by ROBERT - 12 December 2013
" High added extra, for fully comp insurance, not shown when booking! "
" very courteous and helpful "
DUSSELDORF, DE - Reviewed by IAN - 23 July 2013
" Easy booking and very competitive pricing "
" Very quick and efficient process, no language issues, and car was clean and suitable "
DUSSELDORF, DE - Reviewed by DAGMAR - 23 July 2013
" More information about where at the airport the providers are and about the car hire car park would be benficial. "
" Very helpful and quick. I liked the fact that someone from Enterprise was at the car park to explain the car. Things like how to open the tank cap etc. I didn't like the fact that it was on the 7th floor of the car park as the layout and exit ramp are atrocious. But that is not Enterprise's fault. :-) "
BREMEN, DE - Reviewed by TREVOR - 09 March 2013
" everything was perfect,car was ready for pick up and very clean.we were shone to our car which meant we did'nt have to go and hunt for itas we have had to with other rental companies "
" see above "
MUNICH, DE - Reviewed by STEPHEN - 20 February 2013
" Really good professional service, helpful staff, no problems. "
" Really good professional service, helpful staff, no problems. "
MUNICH, DE - Reviewed by ALEXANDER - 16 February 2013
" It took too long to pick up the car. Why don't you get the information you need with the booking and then just check ID and get a signature on collection? "
" It took too long to pick up the car. Why don't you get the information you need with the booking and then just check ID and get a signature on collection? "