Auto Europe
- North America
- Central America
ENTERPRISE ITALY CUSTOMER REVIEWS
- 8
- 8.4
- 8.4
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ENTERPRISE ITALY Car Rental Reviews
Average Rating for Enterprise :
BERGAMO, IT - Reviewed by JACQUELINE - 02 August 2025
" I have tried to contact customer service for a refund and expenses but I get no response or answwer. See above "
" I received a VW caravelle with 86000 miles and numerous bumps and crapes. Within 30 minutes of picking up at Bergamo Airport the car engine light came on. It took 3 days for a replacement vehicle to be provided, I had no transport for this time and had to pay 200 euros for a taxi to the airport at my expense to receive a replacement vehicle. The car was in poor conidiotn and undrivable and the customer service and support was non-existent. I will never again use auto-europe, locauto or enterprise. We were very badly let down. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by RICHARD - 07 June 2025
" Second time using and would use again "
" Smooth experience, Locauto tried to sell in some insurance at pick up which was very vague but otherwise really happy with experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 01 June 2025
" As above "
" Filled car with fuel on return but still charged a fuel fee. Very disappointed. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BARI, IT - Reviewed by JOHN - 26 May 2025
" Auto Europe are satisfactory. Would help with a little more knowledge of the hire companies on offer. "
" Long walk to Locauto pick up place with luggage from airport. (Furthest of all rentals.) Amazed car did not have reversing camera. Some staining on rear seat. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ROGER - 25 May 2025
" tbc "
" tbc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PAUL - 07 May 2025
" Easy to use web experience and very transparent "
" Friendly hassle free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JOHN - 10 April 2025
" I would recommend Enterprise. "
" The staff at Enterprise were very helpful and the process from the airport to the car was very quick. The car we had was the car we had ordered and was particularly new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JONATHAN - 07 April 2025
" increasingly frustrated by car hire in general "
" i checked the car for damage with a torch on pick up - ensured all was written on the form, on return they charged for a new tyre where damage was recorded and photographed already on collection. they just need to make profit from people and are clearly under pressure to do so in quiet times. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
TURIN, IT - Reviewed by JEREMY - 19 March 2025
" Auto Europe definitely gave us the best deal for Enterprise in Italy. Seamless. We got a decent saving with no compromise. "
" We are a family of 6 adults and 2 young children (4 and 2) travelling for a ski holiday from Turin airport. I was very nervous about hiring a car for everyone as there are some horror stories on reviews for rental car companies in Italy. I was particularly worried about needing 2 car seats for the children and companies not giving guarantees for this. We phoned Enterprise in Turin from the number on the invoice and we were reassured. The collection and return was easy and stress free. We wanted one carseat to be different and this was dealt with straight away. Very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 25 February 2025
" I have no issue with Auto Europe but Enterprise were appalling. I will not use them again under any circumstances. "
" Arrived at airport, had to queue for 40 min to be told that there were NO cars for either booking and we would have to wait 40 minutes till one came available! After an hour and a half and a long booking in procedure we finally got to the pick up point. My car was new and excellent but my son had to agree to a smaller vehicle than ordered but without a price reduction. When shown the car it smelled of recent sick! Another car was finally located and fine . we were being fobbed off . Dreadful service but eventually the cars where as required. The delay caused us to miss our appointment later in the day. Particularly amateur on all counts. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TURIN, IT - Reviewed by THOMAS - 06 February 2025
" Overall good shame car stank of cigarette smoke. Should have been noticed during cleaning "
" Only negative car stank of cigarette smoke and could not get rid of smell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TURIN, IT - Reviewed by PAUL - 21 January 2025
" Staff were very helpful and friendly at Turin. The car had very noticable brake judder through the car which was not great for driver and passengers. The washer fluid was empty just after two uses also ( minor point). "
" Staff were very helpful and friendly at Turin. The car had very noticable brake judder through the car which was not great for driver and passengers. The washer fluid was empty just after two uses also ( minor point). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by RICHARD - 22 December 2024
" great value "
" it was all pretty good although the pick up was very slow but very efficient drop off "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEVEN - 12 December 2024
" Really happy with pick up- drop off. Really easy "
" It was easy, the staff really helpful. Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by IAN - 02 November 2024
" All very good "
" All very good except the distance of the car plot from the terminal. Long walk for someone who is disabled. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JEAN - 05 October 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KATE - 23 September 2024
" As mentioned above, our main issue was discovering that we were dealing with Locauto, not Enterprise, despite booking through Enterprise. Had we known, we would have booked directly with Locauto, which was listed at a lower price on your website. Why list these companies separately if they are essentially the same booking? "
" Upon collecting our pre-reserved vehicle from Milan Linate Airport, we were surprised to find we were renting from Locauto, not Enterprise as expected. Had we been aware of this, we would have booked with Locauto, which was cheaper on the Auto Europe website. Despite arriving on time, we were told the car was still being cleaned, and were shown to a different car. While the vehicle provided wasn't the one we originally reserved, it was suitable for our needs. Unfortunately, the real issues began once we were on the road. En route to our hotel, a warning light for the AdBlue system came on. Never having dealt with AdBlue in the past, this caused significant confusion and frustration, requiring us to research the issue once we got to the hotel and find a solution at a petrol station, which disrupted our plans. In the meantime, two more warning lights appeared - a sensor issue and an engine warning light. While the sensor light was intermittent, the engine warning was very concerning, adding stress to our holiday. We immediately contacted Locauto to report the issue and were informed the car needed to be replaced. After providing our location, which was nearly 300km away from Milan, we received no further communication. We were left with a potentially unsafe vehicle and were nervous about exploring the area as planned. As our return date approached, we followed up with Locauto to ask if we could safely drive the car back to Linate Airport given the engine warning. Yet again, we were met with complete silence. The total lack of communication and support was not only inconvenient but also potentially unsafe, creating undue stress and impacting the enjoyment of our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by YAROSLAV - 15 September 2024
" I have used AutoEurope for my trips to Europe for more than 10 years, I hope this rather poor experience will not deter me from using AutoEurope in the future. "
" An old car was provided with extensive scratches, some missing parts and worned out gears. I have rented cars using AUTOEUROPE for a long time, this was by far the worst condition of the vehicle provided - and staff did very little in response to my request to change a vehicle. In the end, the car worked ok, but my friend (of more senior age) did not want to take a risk to drive it (although we paid for the 2nd driver possibilty to drive while at the airport). The staff's attitude was not helpful either. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MILAN, IT - Reviewed by ARCHIBALD - 08 September 2024
" I had to speak to Auto Europe staff in the UK to advise that our flight had been delayed & to notify Enterprise Milan Airport that we would be late. The Auto Europe staff member wanted to know an exact time we would pick up the car (something near impossible as I didn't know how long the delay would be!) Anyway, I had to guess a time which proved fairly accurate. This was ridiculous. "
" Generally fine, although 1/2 hr queue to get keys to car & do paperwork. A big issue for me however was in relation to the Sat Nav (which I mentioned at the desk). The Enterprise lady asked if I wanted Sat Nav. I told her that I had paid an upgraded price to ensure that there was Sat Nav as standard on the car. She told me I had to pay to use it or use my phone for navigation purposes. I wanted to use what was on the car. Was she going to disable it? Anyway, she charged me around €90 for the period I had the car for the use of a Sat Nav system already in the car. Very annoying & clearly a rip off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PETER - 17 July 2024
" Had expected better from one of the larger firms but they behave just as badly as the others "
" Tried to fob us off with a smaller car than we had paid for. Took 20mins of negotiating to get what we had ordered "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by ANDREW - 16 July 2024
" See above "
" The car was fine, but there was damage to one of the doors, which was noted. The drive was very unpredictable and off-putting, due to the impact of a control system which is supposed to keep you in a particular traffic lane, and I had at all times to exercise extreme caution. I reported my concerns on handing back the vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by JOHN - 03 July 2024
" Very smooth. Car excellent. "
" Very smooth. Car excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - 01 July 2024
" As above "
" Mimatch between counter price quoted by AutoEurope and actual price at Enterprise desk. (6 Vs 10 euros per day). Had to pay but issue is presumably Autoeurope's "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by OSCAR - 01 July 2024
" Stress free, good value and made our holiday perfect for us! Thank you! "
" Really good service! Easy pick up and drop off and no hidden charges. Super reliable company to rent from as some of the 'cheaper' rental agencies will try to scam you somewhere along the lines. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHRISTOPHER JOHN - 25 June 2024
" see above "
" Collection at Rome fiumicino airport took nearly an hour, they need more staff on duty !! "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by FIONA - 18 June 2024
" No "
" The queue for pick up of vehicle wasn't long, but the process took around 2 hours. Only one member of staff for most of this time. Also, the voucher gave a price for extras including tax, but then we were charged additional 'on airport' taxes, not mentioned anywhere in the documentation. V unhappy with the lack of transparency here "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by JOSEPH - 05 June 2024
" It was easy to update the booking when we wanted to add an extra day and the early morning drop off was very easy. Signage from Ciampino airport terminal is not very clear though and took us a while to find car hire location. "
" The car was not full of fuel so we had to wait for them to go and fill it up. The whole process of picking up the car took over an hour which was a long time especially with two small children. Car seats expensive to hire and couldn't find out cost beforehand. Counter staff were very friendly and polite though. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by JOAO - 03 June 2024
" Autoeurope has done a good job, again. I have used the service many times without issue. Find more and more that the rental companies look for extra ways of making money with unfair charges "
" Had issues with what I consider overcharging ? excessive charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN - 26 May 2024
" Used auto europe before in Greece so always look to them as first option for hire car. "
" Nice new car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 24 May 2024
" Van was perfect for our group of 6. "
" Easy pick up and delivery. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DOUGLAS - 02 May 2024
" Good service as always. Use Auto europe 3 or 4 times each year. "
" Excellent. Brand new car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 21 April 2024
" . "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MARK - 28 March 2024
" all very easy "
" nothing to complain about as the collection and return was easy and the service very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ANNE - 26 March 2024
" Good hire experience overallz "
" Absolutely no issue. Pleasant helpful Staff. Pickup and Drop off went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by THOMAS - 21 February 2024
" All very straightforward as always! "
" Staff friendly, car almost new. Thanks!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by IAN - 17 February 2024
" Enterprise was good. AUTOEUROPE perhaps should not be selling full cover insurance when it is not necessary,Paying twice for car insurance was not good. I took out a 'don't worry' policy with Enterprise. This meant that the policy I was persuaded to take out with AUTOEUROPE was a waste of good money. I think that this practice should stop as it uses fear to encourage a renter to buy insurance with the initial company. Then the actual car hirer tries to sell it too. "
" Enterprise was good. AUTOEUROPE perhaps should not be selling full cover insurance when it is not necessary,Paying twice for car insurance was not good. I took out a 'don't worry' policy with Enterprise. This meant that the policy I was persuaded to take out with AUTOEUROPE was a waste of good money. I think that this practice should stop as it uses fear to encourage a renter to buy insurance with the initial company. Then the actual car hirer tries to sell it too. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VERONA, IT - Reviewed by VALENTINE - 05 December 2023
" Seamless - not problems at all - I always use Auto Europe for car hire - and recommend to others - best variety and best rates "
" All very easy and quick - very help lady at check out and check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by STEFAN - 23 November 2023
" The local fulfilment of Enterprise is LocAuto so to represent that as the Enterprise brand is very misleading because dealing with local operators is extremely frustrating as they don't have global standards of service. "
" The car was a Ford Diesel which requires an additive called AdBlue on top of the fuel. This additive was not refilled and the warming light went on from the beginning of tge hire. The road side assistance didn't pick up the phone on the weekend. We finally made it to the gas station on Sunday when the engine would not start before refilling the additive. Fortunately the petrol station carried it. They charge an extra 38 EUR for that. I am now arguing with customer support of LocAuto (their local contractor) to get this amount back. I was told by the staff at the return I need to provide a receipt which states "AdBlue" explicitly which mine does not. Extremely unpleasant experience. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ROME, IT - Reviewed by NICHOLAS - 12 November 2023
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 31 October 2023
" Excellent experience at Pisa airport - car good and service painless "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONATHAN - 27 October 2023
" Experience was generally very good but the 2 x car seats were very difficult to fit. Car seats with isofix would be much better. "
" Experience was generally very good but the 2 x car seats were very difficult to fit. Car seats with isofix would be much better. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by MOHAMMED - 24 September 2023
" overall not bad ... "
" not bad ,....only issue which was very confusing was the drop off exact location which was not clear and had top keep calling them to figure it out. Could have simplified this by providing exact google location. They need to understand foreign people don't know the local language nor the area! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MARK - 04 September 2023
" Never booked via you before but will definitely return. "
" Very good experience. Can't fault it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - 28 August 2023
" Professional and friendly in UK and Italy "
" Professional and friendly in UK and Italy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by BRIAN - 08 August 2023
" Drop off was efficient. Collection was a little slow as there where a number of customers in line before us "
" Car hire is still expensive, but the service standard was high. The car was of good quality and had Sat Nav which was a bonus. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by VINCENT - 23 July 2023
" We paid £645 for 2 weeks and the car didnt have a sat nav. We were told that would cost us extra. I dont expect that when we paid a lot of money to you guys already "
" We paid £645 for 2 weeks and the car didnt have a sat nav. We were told that would cost us extra. I dont expect that when we paid a lot of money to you guys already "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by AUDREY - 06 July 2023
" As above "
" The name enterprise was not on the document(Voucher) making the collection very difficult. The paperwork needs to be more clear. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 16 April 2023
" Already done above "
" We weren't 'on the ball' andvaccepted a Lancia Ypsilon when we booked a Clio or similar. The only alternative available was a Jeep at higher price. The car ready for us had the tyre pressure warning light on and the staff member gave us another Ypsilon; 20km into our journey found three other car see sets in our car. Decided to be 'nice', turned 'round and handed over the keys. No a acknowledgement of fuel waisted which was then quibbles over when returning our car 2 weeks later. All documentation forwarded to us in Italian, so had to check using translation app what we were signing for on return if the vehicle. On the plus side - friendly and helpful staff at booking desk. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by STEPHEN N W - 09 April 2023
" Autoeurope is a great way to hire a car. "
" Everything was very efficient and the staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 05 April 2023
" Very efficient. "
" Staff were efficient and pleasant. Documentation was clear, and I appreciated receiving copies of both collection and drop-off documents immediately via email. The car (Renault Clio) was very economical but the gearbox was hard work compared with other cars I've driven. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by CHRISTOPHER - 02 April 2023
" We paid Auto Europe for premium insurance believing that we were covered for all eventualities with Enterprise. However when we picked the car up from Enterprise we were informed that this insurance was with Auto Europe and not Enterprise and had to pay an additional €179. We were basically ripped off by Auto Europe and will report this to the insurance ombudsman. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 08 March 2023
" all was as promised at time of booking and as on previous occasions the service was vey satisfactory "
" trouble free and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - 04 March 2023
" Very smooth process throughout. "
" Very quick pick up and drop off. Always choose a mainstream hire company and never been disappointed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KATHERINE - 23 February 2023
" Good service, if a little slow when picking up the car. "
" Pick up was very slow and we were expected to write down a lot of information which was manually keyed into the system. The receptionist was lovely though, she was very friendly and her English was exceptional. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by PETER - 22 February 2023
" Easy to rent with and quick to process the car for us. Shame the car park requires a bus ride to get to though. "
" Easy to rent with and quick to process the car for us. Shame the car park requires a bus ride to get to though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by FIONA - 25 October 2022
" Five star - thanks "
" Professional, courteous service and great car. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROBERT - 09 October 2022
" So so. Price high. "
" Check out was crazy slow. 1 staff member. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BRINDISI, IT - Reviewed by MARIO - 20 September 2022
" Very easy pick up and drop off, with guidance from very helpful staff. Thanks "
" A good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 13 September 2022
" Firstly we had hired a Renault Clio but on pickup were offered the smaller Lancia Ypsilon as being in the same economy group. This was disappointing since we felt like we had paid extra when booking to get the Clio and not the Ypsilon. In the end we resolved this by paying a local upcharge to get a VW Golf instead. Secondly, we thought we were hiring from Enterprise Rent-A-Car but it turned out that the car was actually being supplied by LocAuto, a company we had read poor reviews about. Having read these reviews were very concerned about what claims and charges might be tried on when we returned the car. Thirdly, the Golf we eventually took had a lot of scratches and dents. We were emailed a document showing these just before pickup but also spotted some extras on pickup that we were told had been noted and we would be emailed a new updated copy. No such email has ever arrived. The original emailed document also shows an excess of 1700Euro which they verbally confirmed was a mistake and that the zero excess we had paid for would be shown on the updated version (that never came). Fourthly, at both pickup and drop-off we were asked to electronically sign documents. At the point you do this you have no idea what you are actually signing because you just get a tablet thrust in front of you and all you can see is a blank box on the screen where you scribble your signature. This is very disconcerting. These experiences made this particular car hire experience very stressful. We ended up having to take lots of pictures of the car on pickup and drop-off and just hope we hadn't signed for anything we wouldn't have agreed with. We did at one point eMail AutoEurope with our concerns on the relevant email address for rental support but just got a stock response asking us to fill in a form. Why couldn't you simply read the email? "
" Firstly we had hired a Renault Clio but on pickup were offered the smaller Lancia Ypsilon as being in the same economy group. This was disappointing since we felt like we had paid extra when booking to get the Clio and not the Ypsilon. In the end we resolved this by paying a local upcharge to get a VW Golf instead. Secondly, we thought we were hiring from Enterprise Rent-A-Car but it turned out that the car was actually being supplied by LocAuto, a company we had read poor reviews about. Having read these reviews were very concerned about what claims and charges might be tried on when we returned the car. Thirdly, the Golf we eventually took had a lot of scratches and dents. We were emailed a document showing these just before pickup but also spotted some extras on pickup that we were told had been noted and we would be emailed a new updated copy. No such email has ever arrived. The original emailed document also shows an excess of 1700Euro which they verbally confirmed was a mistake and that the zero excess we had paid for would be shown on the updated version (that never came). Fourthly, at both pickup and drop-off we were asked to electronically sign documents. At the point you do this you have no idea what you are actually signing because you just get a tablet thrust in front of you and all you can see is a blank box on the screen where you scribble your signature. This is very disconcerting. These experiences made this particular car hire experience very stressful. We ended up having to take lots of pictures of the car on pickup and drop-off and just hope we hadn't signed for anything we wouldn't have agreed with. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PISA, IT - Reviewed by DAVID - 20 July 2022
" Strongly recommended a no complaints at all. "
" Excellent price (booked well in advance!). No queueing, upgraded, new car. Courteous staff . Good briefing. Easy, quick return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 05 November 2020
" I called Auto Europe prior to returning the hire car earlier than planned (16 days earlier), and was advised that no refund would be possible from Auto Europe, however it was possible that Enterprise (or is it Locauto) may offer some form of credit note. Unfortunately the experience of dropping the car off was so shocking, that I did not request a credit note. Indeed, by returning the car early, Locauto effectively had the car available to them for a further 16 days before the next possible scheduled hire. To date, neither Locauto (or is it Enterprise), or Auto Europe have offered any form of credit for unused hire days. "
" At Pisa, Enterprise Car Hire is branded as Locauto Car Hire. This created confusion at the start of the hire. We took care of the car as if it were our own during our stay in Tuscany, that had to be shortened owing to Government policy changes concerning Covid-19. The car appeared to be in good condition for drop off, however the 'Locauto' representative identified two or three very small micro surface chips on the windscreen, only visible if looking at about 10 cm from the windscreen. The Locauto representative specified that the damage was caused during our hire because they would never hire out a vehicle with this damage, as it would be unsafe to do so. (the surface spot chips were less than 1mm if that). The windscreen would have to be replaced, and my account would be charged for the replacement, approximately 500 euros. I protested that I could not have been reasonably expected to inspect the car at the level the representative completed the inspection, and that I was therefore not satisfied that the car was damaged during my hire. Indeed, another customer awaiting their turn to drop off their hire car made attempts to advise the Locauto representative that the type of damage that she was insisting necessitated a windscreen replacement should only need a spot repair solution if at all. It certainly did not warrant a new windscreen. On a positive note, the customer service department subsequently handled my concern in a timely manner, however they were unwilling to shift from the position taken by the Locauto representative at Pisa Airport. I subsequently reviewed Locauto Pisa Airport via web forums to discover that Enterprise had taken over Locauto last year, and that the Locauto customer handling of drop off that I experienced at Pisa Airport was not unique. When I elected to use Auto Europe, it was due to their involvement with Enterprise. I would not have chosen to hire a car from a local or domestic only car hire company. I have hired many cars for short stays in Europe and the US, and I can only offer that this is easily the worse case of customer handling I have ever experienced. It makes it even more concerning that there appears to be a history of this type of very small claimed damage resulting in hefty damage claims by Locauto Pisa Car Hire. The Pisa Airport Locauto experience was so negative - it damaged the overall outcome of what was a wonderful time in Italy. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CHRISTOPHER - 18 September 2020
" have rented with enterprise for the last 3 times and have never had a problem. "
" helpful friendly staff, no nit picking looking for tiny flaws with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NEIL - 18 March 2020
" As item 3, Autoeuropa site I find great but always the same when you get to the individual rental companies "
" Wanted me to have a car no full of fuel, I protested. Why do they all try and sell you full cover when I have already bought it through autoerope, very annoying "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MIGUEL - 05 January 2020
" Good as usual. "
" We had the last car available, it was automatic. I don't care if it's manual or automatic but someone might not feel like driving it, specially if you booked a manual car like I did. There was no one to drop off the car at 14:30-15:00 and had to ask to the other companies for how to return the keys. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 26 November 2019
" very good "
" swift efficient and a relief after using other firms. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by BENJAMIN - 07 November 2019
" Auto Europe good, wish phone number worked in weekends. "
" Our car broke down on the second day, engine light came on and car lost power. It was bank holiday so nobody picked up phone in the office. When we called the tow car number and just asked if they could translate the instructions manual they said no, they only picked up cars, didn't translate. The car started again so we drove on, the next day it tooks us 3 hours to get through to someone and they just told us to take it to the nearest airport to exchange for another car. Nearest airport was over an hour's drive so decided against it. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PISA, IT - Reviewed by THOMAS - 05 November 2019
" You shouldn't say I will rent from Entreprise if it is not actually Entreprise I am renting from. I didn't see any disclaimer when a ordered the rental on your website that it's was a third party I was renting from. I won't use your website again as it is not transparent enough and I have lost all trust you have a sufficiently reliable network of affiliates "
" I wish I could comment on my experience with Entreprise, but that will be quite impossible since the company I rented from was, to my great surprise once I got to the rental desk, Locauto Rent Spa, which I assume is running Entreprise (as well as a couple of other rental brands) under a franchise agreement. I specifically went for a known brand name on your website. You told me I was renting from Entreprise, but I wasn't. The experience with Locauto was the worst I have ever had. Basically everything went well until, guess what, when we bring the car back, abracadabra, the staff inspecting the car find the smaller, most insignificant dent you could ever imagine. Absolutely invisible, unless you look at a specific angle, with a specific luminosity and with your nose practically stuck on the car. Within hours they send me an email claiming €404 for the damage. I spent the next 48h in mental hell during which I sent them an email explaining how it is strictly impossible I caused the damage (of which I am certain due to where I parked) during the two days of the rental, and with photos as evidence that the damage was as good as invisible. Thank god they dropped the claim. There is a risk there're running a scam and quite happily charging as many people as possible. Many customers won't try to argue and simply pay. There are a lot of absolutely dreadful reviews about Locauto on Trust Pilot. How can you allow rentals from such a poorly rated company on your website, a company that is potentially scamming customers? "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ROBERT - 04 November 2019
" There was no response from the counter staff. There were clearly shared staff between several car hire companies. There were only 2 staff trying to look after approx 50 people queueing. It was an absolute fiasco. "
" We arrived at the allocated time to collect our vehicle and discovered that we were going to have to wait approximately 3 hours to pick it up. This was not possible so we ended up having to hire a 2nd vehicle from a different company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by ROBERT - 02 November 2019
" Good booking experience. "
" Car was what I had ordered. Car pick up was good. I was worried about the amount of previous marks on the car and that I had missed one on pick up and that I would be charged for this but this didn't occur so I was relieved that yours is not the sort of company that tries to catch customers out in this way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LOWRI - 01 November 2019
" Very positive, would use Enterprise again. "
" Very smooth pick-up and drop-off and very clear in instructions and condition of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIPPA - 28 October 2019
" Overall very good, but when I was forced to add on an extra day due to a cancelled flight, the extra day cost almost as much as the previous 6, while a friend with the same situation through a different broker and car hire company didn't have anything to pay for the extra day as it was covered by a weekly rental package. "
" Overall very good, but when I was forced to add on an extra day due to a cancelled flight, the extra day cost almost as much as the previous 6, while a friend with the same situation through a different broker and car hire company didn't have anything to pay for the extra day as it was covered by a weekly rental package. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by NIGEL - 25 October 2019
" See above "
" Counter Staff of one person answered phone rather than deal with me. I was there and had to wait. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by ANDREW - 25 October 2019
" Booking was easy, getting the best deal was easy and everything went swimmingly. I would recommend car hire with Enterprise through AutoEurope to anyone! "
" The staff were very friendy and helpful, there was only a very short wait at the pick-up counter and everything was explained clearly. In comparison to some other car rental companies, Enterprise were streets ahead. I couldn't recommend them highly enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by LEWIS - 19 October 2019
" See above "
" We were probably about £6 worth of fuel under where we were supposed to be on a full tank! Was a real shame as we had just filled up and we had got lost in getting to the rental as there was no address on the paperwork and Naples is also very busy. We were change €70 euro for the charge and for €17 euros worth of fuel. We tried to explain the reasons behind this and said we could even go fuel the car up and come back but the lady was rude and was having non of it. I would like to make a complaint as it was not good service "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by JASON - 13 October 2019
" Very smooth and efficient booking "
" Overall good experience. Attempt made at pick up to upgrade and advised that car rented would be of lower quality - but quickly resolved when challenged. Overall good rental experience, although not Enterprise but a local affiliate at main desk. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ASHLEY - 12 October 2019
" As above "
" The car itself was great and the initial price secured was in line with expectations but I was misled on arriving and was told I didn't have any insurance when in fact I did which I was told to pay another £300! Upon returning I looked into the documents and I was covered. I would like to know how to proceed with this? "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by KRZYSZTOF - 12 October 2019
" Very reliable company "
" I have positive suprased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SHAYNE - 10 October 2019
" N/A "
" A very smooth and well organised operation. Staff were helpful and experienced. I was impressed with their English which saved me a lot of time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PHILIP - 08 October 2019
" If service is to be provided through a 3rd party this should be made clear before sale - otherwise I may as well just pick the cheapest each time and hope for the best. Incidentally Sicily by Car which I had chosen to avoid looked to have a much better set up with clean cars . The car I got had 6 identified areas of damage . I couldn't check them until the morning after as I arrived in the dark and even then it was difficult as the car exterior was dirty and there additional marks which I think were tree sap but at initial look I couldn't tell whether it was damage or not. Car Hire is stressful and this was additionally so and at additional cost. "
" My biggest problem here was when I got to Bari to get my car from Enterprise I got it from Locauto. If I wanted Locauto I could have got that for a lot less through Auto Europe. I suffered the hard sell on extra insurance and ended up taking the breakdown callout insurance as I wasn't confident I had that cover with my existing policy. As it happened I had so I wasted €60 . I chose Enterprise as I haven't experienced the hard sell and varied range of exclusions. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
OLBIA, IT - Reviewed by EDWARD - 06 October 2019
" Great "
" After numerous terrible hire car experiences with big firms. Hertz being the worst. This was great. No rip offs. No hidden fees. Nice people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by ROBERT - 05 October 2019
" Did what it said on the can "
" efficient staff and prompt return of deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by HARRY - 01 October 2019
" A bit disappointed this time round over the whole question of a satnav extra charges. I think this is a rip-off as most modern cars come with an inbuilt satnav.I have gone to Sixt direct this time round and avoided auto Europe. "
" A complete shambles from start to finish. Very disappointed to be charged for a satnav I thought the whole process was a great rip-off. I selected enterprise because of its high which magazine customer score. I would never use them again. I have already booked another car hire with Sixt in the hope that we get better service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by JOHN - 29 September 2019
" Good value and efficient service "
" The whole experience was fine, the only negative was that it wasn't very easy to find the Enterprise desk at Olbia airport. The signage for Enterprise was not as clear as the other providers. This was also the case when we returned the vehicle but otherwise all very good. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 25 September 2019
" Good company - would use again. "
" Good pick up although car was an automatic as opposed to a manual. Hire desk people spoke good English and tried to sell me some more insurance which I declined as I had organised from elsewhere. Car was clean and fully fuelled and we did the inspection together. Drop off was more awkward as we had great difficulty driving into the drop off zone as there were many cars doing the same thing and minimal parking. It was raining too and the staff were not too keen to inspect the car! All went well though and the car was accepted back. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by TAREK - 25 September 2019
" Absolutely pain free. Thank you! "
" Honestly excellent! Very impressed and I'll use you again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MARK - 24 September 2019
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NIALL - 21 September 2019
" I would score it 9/10. It would have been 10/10 if the screen wash reservoir hadn't been empty. Otherwise it was completely satisfactory and I would recommend Enterprise, but check the screen wash. "
" It was quite seamless with one exception - the windscreen washer bottle was empty and I only found this out when I tried to use the wipers which resulted in a smeared screen till I was able to fill the reservoir. Other than that - all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by STEPHEN - 19 September 2019
" The extras that are needed such as insurance are buried in fine print rather than overtly stated. "
" We paid for a golf yet were given a very inferior car. no refund was offered "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
VERONA, IT - Reviewed by MICHAEL - 18 September 2019
" Great "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CICELY - 18 September 2019
" As above. "
" Very good experience. The only thing was that it was not made clear the extra cost of bringing the car back without a full tank of fuel, but they were very helpful at the time. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VERONA, IT - Reviewed by STEPHEN - 17 September 2019
" Very good "
" Very slow pick up, not enough staff and also the staff didnt like the fact i did want their insurances or pay for an upgrade "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by BRIAN - 17 September 2019
" Always God for me "
" Not enough places to park at drop off. Dedicated area needed forcall companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 17 September 2019
" The booking procedure with Auto Europe was easy to navigate and a smooth process. The pick up of the car and return was also a very smooth & easy process. I only gave you a mark of 5 regarding recommendation purely because of the comments above and us not receiving an Enterprise vehicle which I booked. "
" I booked an Enterprise car via Auto Europe. The rental car we were given was from Lacauto. I avoided booking with Lacauto because of poor reviews. I only realised this when I received email confirmation after leaving the airport as they use the same desk as Enterprise. Lacauto cars are consistently cheaper on the Auto Europe website than Enterprise. I wanted to go with Enterprise because they are a known name nationally in car rental. The Lacauto car had not been valeted before we picked it up, there was dust on the dashboard. Only when I left the Autostrade and drove into the hills of Chianti into direct sunlight did I realise how dirty the inside of the windscreen was. It was difficult to get a clear view out of the windscreen. I had to clean the windscreen myself once we arrived at our accommodation. We mentioned all of this when we returned the car. The representative of Lacauto merely issued an apology. My low marks for Enterprise are purely because we didn't have an Enterprise car, so I find it difficult to judge them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by RICHARD - 17 September 2019
" Great service "
" Pick up and drop off was easy and the vehicle was immaculate presented. Good value and high quality. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 16 September 2019
" Regular user - offers easy comparison and easy selection of type of hire. "
" Business-like and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NEIL - 16 September 2019
" Positive: there was someone available to speak to and on email. The negatives: no care or empathy for the customer who had their flight cancelled and holiday disrupted. The first person I spoke to said I had to speak to enterprise in Pisa and transferred me to them but the phone just kept ringing and they let it hang up. After I called again the second person was friendly and efficient at charging me again for the same car but said they had to treat this as a no show. It's very disappointing to deal with a company that has no care for their customer and cannot deal with unexpected events "
" On 1 September our flight was cancelled by EasyJet about 2 hours before departure. This was due to the systems problems with French air traffic control. We attempted to contact enterprise customer services and enterprise in Pisa but customer services were closed and no one answered the phone at the Pisa desk. We were able to speak to Auto Europe to let them that the flight was cancelled and we had a another flight the following day so we would collect the car on 2 Sept. Auto Europe said that Enterprise would treat this as a no show and have a no refund policy as it was within 48 hours. I explained it was out of our control and we were contacting them to let them know we still want the car. There was no sympathy or care and they insisted we had to pay again for the car "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by MICHAEL - 16 September 2019
" Nothing to add to the above "
" I had to wait for the car to be ready as a previous customer had returned it slightly late and it need to be washed and cleaned. Your staff handled this situation well. However they really went above and beyond when I returned the car. Approximately an hour after I had dropped the car off, I realised I had left my wallet in the car. I went back to the parking area and your staff dealt with the situation very professionally - tracking down the car and my wallet, and returning it to me in time for me to catch my flight on time. Thank you to all of them! Mike "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ROBERT - 15 September 2019
" No problems "
" All went very well. However, there must be a way of adding 'advanced information' at the time of booking. Car rental pick up is always so slow. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 13 September 2019
" Great service as usual. No issues with anything other than the child seat cost and quality. "
" When I read some reviews about the Pisa rental online I was a bit nervous! However, just like the other rentals I had this year in Sicily and Milan from another rental company, it was great. Nice service, good cars no extra charges. As long as you check the car over at pick up it works great. The only issue I can say is the child seat Enterprise supply at a rip off price isn't even isofix. That needs to change! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 11 September 2019
" Roadside assistance / relay was an extra. At these prices they should be included. "
" Staff & car both excellent but there were cheaper deals available. Finding where to return the car to was more difficult. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JOSEPH - 11 September 2019
" Very easy "
" I did not get the car a booked and was given an automatic. However although I am not a fan of automatics the car was better than the one I booked. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by HUGO - 10 September 2019
" Very easy and clear to chose a provider. "
" Queue at airport to collect car was longer than expected and unclear offer of a free second driver which was not the case was frustrating. Other than that experience was easy and positive. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ANNETTE - 09 September 2019
" Efficient booking and collection process. "
" Good value for money. Only downside was that the screenwash reservoir ran empty after the second use, so likely not full when car was picked up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by NIGEL - 05 September 2019
" So quick and easy "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ANDREW - 05 September 2019
" No car was provided and as yet no refund has been forthcoming. You seem to be running some sort of fraudulent operation. "
" No car was provided. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MATT - 02 September 2019
" Excellent, will definitely deal with again. Our outbound flight was delayed slightly so I called Auto Europe and the operative was very helpful. He forwarded our flight information and a revised pickup time to Enterprise without any issues. "
" Smooth and easy experience, Enterprise operatives spoke very good English. The whole experience was far superior to EuropCar last year who didn't speak any English, didn't offer an agreement in English which resulted in them adding optional extras that I did not request or require and because they didn't offer an agreement in English, I didn't know what I was signing. It wasn't identified until I received my Credit card statement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by THOMAS - 01 September 2019
" Very good. Much better than Goldcar last year "
" Very good yes much better than Goldcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROBERTO - 01 September 2019
" As above in Q3. If you want a review of my experience with Locauto then I have to say I was pleasantly surprised. Receptionist was polite and courteous a little pushy with the extras and insinuated there was no roadside assistance included so I had to pay an extra 30 euros for this which on reflection I believe this was a con and a rip off. The car had scratches dents and damage all over, inside was fairly clean. Return was straight forward. Generally my experience with auto Europe has been a good one but this time felt a little mis led hence my scores. "
" This rental was not handled by Enterprise in any way whatsoever. Apart from a small logo at the desk it was actually Locauto who dealt with this and all paperwork was Locauto no mention of Enterprise! If I had known it was Locauto I probably would not have booked due to all their negative reviews. I booked thinking it was Enterprise which I felt was a more reputable company. So this is a little mis leading to say the least and then asking me to rate Enterprise is not a real reflection of my experience whatsoever. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BRINDISI, IT - Reviewed by DOMINIC - 31 August 2019
" Professional, straightforward, no 'hidden extras'. "
" Excellent experience, despite hearing horror stories about car hire abroad. I wouldn't hesitate to recommend this reputable company. Everything was very straightforward and staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MANFRED - 28 August 2019
" while the car was in good condition and drop off/pick up worked well I am still "unsatisfied" with the Auto Europe. I want to explain the reason for this. During the online price comparison/booking process I decided to go with AutoEurope as I was satisfied with them in the past and decided against competitors such as "LocAuto rent" because I had several problems when I booked with them in the past. Chosing Auto Europe over LocAuto made the whole booking about £200 more expensive. once the booking was completed i got a voucher stating that "Enterprise" would be the company we get our hire car from in Catania rather than Auto Europe the ones we booked with. When we arrived in Catania it materialised that in fact "LocAuto rent" is handling the whole procedure. I think that I have been missold a more expensive booking from Auto Europe while in fact the actual booking was through Loc Auto rent. Very unhappy for having to spend £200 extra for "false advertising"! "
" while the car was in good condition and drop off/pick up worked well I am still "unsatisfied" with the Auto Europe. I want to explain the reason for this. During the online price comparison/booking process I decided to go with AutoEurope as I was satisfied with them in the past and decided against competitors such as "LocAuto rent" because I had several problems when I booked with them in the past. Chosing Auto Europe over LocAuto made the whole booking about £200 more expensive. once the booking was completed i got a voucher stating that "Enterprise" would be the company we get our hire car from in Catania rather than Auto Europe the ones we booked with. When we arrived in Catania it materialised that in fact "LocAuto rent" is handling the whole procedure. I think that I have been missold a more expensive booking from Auto Europe while in fact the actual booking was through Loc Auto rent. Very unhappy for having to spend £200 extra for "false advertising"! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by SUSANNA - 11 August 2019
" See above. Auto Europe is a disaster and would NEVER use them again. Totally unhelpful about their mistake and unwilling to let me take up offer of additional insurance before I took car because the rental time was 1500 and my flight was delayed. Spent a long time on the phone to them at my expense and received no help whatsoever. Awful experience. My only advice is DO NOT USE AUTO EUROPE "
" The problem is not Enterprise, it's AutoEurope. Enterprise should stop working with AutoEurope as it damages your reputation. I specifically asked for a car that an under 25 could drive and paid for it, only to be told on arrival that the car I'd booked and paid for was not eligible by Enterprise. Total lack of communication between the two. Auto Europe VERY unhelpful when I called them from Enterprise desk. Another customer having equally difficult time with them. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VERONA, IT - Reviewed by MICHAEL - 09 August 2019
" Auto Europe very good, the issue was with Enterprise "
" The collection took a long time, around 15 minutes per customer, and it was confusing where we were supposed to pick the car up from "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
VERONA, IT - Reviewed by MICHAEL - 30 July 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRISTOPHER - 24 July 2019
" The experience once we got the car was great. "
" The car hire was good, was satisfied with everything but upon arriving to pick the car up we had to wait 2 hours to collect the car despite pre booking online. One of the staff seemed more interested in doing her make up than she did attending to the queue. I understand it's busy but when you're told to take a number and wait for it to come on the screen and other people (customers) are just walking straight up and being served it was very frustrating. Due to taking forever to get the car we arrived early to drop it off, which was far quicker and took literally 5 minutes, we ended up waiting around forever for our flight. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENOA, IT - Reviewed by DORA - 17 July 2019
" Very good would usr again "
" I found the staff to be very friendly and helpful. Would use again "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JAMES - 16 July 2019
" See above. Same applies. "
" The worst I have ever had. Having queued for a long time at the desk (20 minutes?) was told that the car seats I had ordered for my 1 and 4 year old children were unavailable, as they had been given out to other customers who had not ordered them but requested on the day. Was left with a baby and young daughter to have to travel to a shopping mall and buy two car seats - I do not speak Italian, had lots of bags, had two hungry tired children. The man on the desk (Roberto) said to me word for word ... "it's not my problem" and until I asked him to did not even apologise or offer solutions. Seriously - how hard is it to provide car seats that have been ordered and is it really reasonable to expect a young family to change all plans and spend 3 hours in a new city purchasing car seats. Abysmal service. We were not the only parents to be in this position - numerous others around us had the same feedback. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 16 July 2019
" Auto Europe gave a great comparison of rentals and seem to have their own insurance but I am not convinced that this insurance is comprehensive enough. "
" Second time in 2 years that I have hired cars at Pisa from Enterprise. I prepaid a lot for all-inclusive insurance and still they told me at the desk that I needed additional insurance for underside of body, glass and tyres when it stated in the policy that these were covered. I am getting fed up of these extras. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANDREW - 16 July 2019
" as above "
" It would have helped to know the distance of the car pick up from the airport. Late plane arrival with 2 small children left us with a very long, hot walk in the dark "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIAN - 15 July 2019
" Well organised, painless way to arrange good value car hire. "
" Very well run, courteous and efficient staff at Pisa. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GERRARD - 15 July 2019
" See above "
" Problem with queue at drop off. Long wait. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ANDREW - 10 July 2019
" Auto Europe - fantastic as always. "
" Enterprise were well priced, efficient on pick up and drop off. Car was in good condition. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by MICHAEL - 15 June 2019
" Good service "
" Efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by DAVID - 11 June 2019
" Easy from the start to the finish, thanks "
" Excellent service from all the staff at Palermo, highly recommended. No money making schemes here. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by DAVID - 28 May 2019
" It was a very good service and will be using them again "
" It was a very good service and will be using them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by GERALD - 27 May 2019
" Very good "
" Good value for money, professional friendly staff, but service would be much improved by having staff in the parking garage, rather than needing counter staff to come to the parking garage for drop off and collection. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by THOMAS - 24 May 2019
" It was clear that Auto Europe do not have an effective relationship with Enterprise and I would not use the service again. "
" Incredibly slow and chaotic experience when collecting the car. there was not enough space to queue and everyone becoming increasingly irate. The staff did nothing to help organise proceedings. The lady i Dealt with told me on THREE occasions that my credit card was declined, when i called the provide they told me that no one had attempted to use the card and the merchant was clearly not entering the number correctly which transpired to be correct. the lady was not apologetic for her mistake which took around 20 mins to resolve given the hold time with the credit card provider. When we eventually got to the car it was filthy, particularly on the inside, to the point we ended up given the whole thing a wipe down as it was really not pleasant. It really wasn't a nice start to our holiday. The lady was very derogatory of Auto Europe and made me out to be some kind of crook for not booking directly with enterprise as it's made her job harder and given me fewer options. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by ANGELO - 21 May 2019
" VERY BAD EXPERIENCE PLEASE GET IN TOUCH WITH ME IF YOU REALY CARE "
" I WAS 30 MINUETS LATE AND THEY CHARGED ME 136.00 FOR AN EXTRA DAY WHEN 3 DAYS COST ME 102. 65 NOW YOU ARE TAKING OUT OF MY ACCOUNT WITH OUT AUTHORITY 345.79 PLUS 86.45 BUT HAVE NOT EXPLAINED WHY. IM TRYING TO GET MY MONEY BACK SO NO IM NOT HAPPY AT ALL !!!!!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VERONA, IT - Reviewed by PETER - 20 May 2019
" As above "
" Drop off could be better. No instructions, just guesswork, and apparently all we had to do was to take it back to the spot wher it was parked originally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by HAMON - 22 April 2019
" Great! "
" Excellent! The staff were friendly and very helpful and having their own full insurance was well worth the extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CHRIS - 17 April 2019
" Enterprise were very helpful, polite and flexible with a late arrival. They couldn't have been more helpful. Having had a terrible experience with Gold Car (via Auto Europe) where we were scammed by them, we were nervous. However these guys were brilliant. "
" Enterprise were very helpful, polite and flexible with a late arrival. They couldn't have been more helpful. Having had a terrible experience with Gold Car (via Auto Europe) where we were scammed by them, we were nervous. However these guys were brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MATIN - 06 April 2019
" Still haven't received my 100.00 euro deposit for petrol although returned the car with a full tank "
" Still haven't received my 100.00 euro deposit for petrol although returned the car with a full tank "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JIRI - 19 March 2019
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by GERALD - 13 March 2019
" Auto Europe process very good - paid extra to use Enterprise compared to the cheaper brands like Alamo, expecting a slicker service only to find they are all at the same desk. "
" Very slow at pick up in particular and also at drop off. Just don't seem to have enough staff. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRISTOPHER - 10 March 2019
" Good rental "
" Good as usual. Poor signs in the P3 garage, hard to find the exit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TURIN, IT - Reviewed by SIMON - 13 February 2019
" It was fine. I had one pre travel query which was dealt with very efficiently. "
" It was generally fine. The staff spoke good English. However having made it clear that we were going to take the car to France, they were not aware or able to supply the yellow jackets or alcohol testers legally required on French roads. Luckily I predicted this and brought my own. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PANAYIOTIS - 18 December 2018
" Great - knoweledgeable staff. Enterprise is actually Locauto "
" Locauto - very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRISTOS ALEXANDROS - 13 December 2018
" Excellent "
" Excellent service at desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MOHAMMAD - 24 November 2018
" Na "
" Excellent customer service and flawless driving experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ALLAN - 22 November 2018
" Other than the guy no at his desk for car as he was in shitter all was good "
" Check in was very good and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SYDNEY - 14 November 2018
" Very easy to use and dealt with reassurances over the timing of the pick up and age of driver quickly. "
" It was really good to be welcomed back to the drop off point with "take your time - just let us know when you are ready". It must have been the most friendly and efficient drop off that we have experienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DEANNA - 10 November 2018
" I will always check out Auto Europe for car rental in future. "
" Smooth and easy - thank you. One point - I did not recieve any final notification that there was nothing further owing on return of the vehicle in writing - only verbally when I dropped off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MEHMET - 06 November 2018
" Very smooth "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 01 November 2018
" Simple booking process "
" Very efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PATRICK - 30 October 2018
" very surprised with Enterprise "
" very disappointed with cleanliness and condition of vehicle "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
OLBIA, IT - Reviewed by BARRY - 30 October 2018
" It was a smooth and efficient experience "
" The staff were friendly and provided a good level of service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by OWAIN - 30 October 2018
" No issues with website and no need to contact you over issues with hire "
" Efficient staff, car was a bit battered. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
VERONA, IT - Reviewed by JASON - 29 October 2018
" Great service, bit of a trek to the car from the terminal but apart from that all was good "
" Car was not properly cleaned glitter all over the back seat "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by HUGH - 29 October 2018
" Easy to book. Reasonable prices. "
" Swift check in. The car was the one we had requested. easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 29 October 2018
" I queued at AutoEurope at Pisa airport for 20 minutes, with my AutoEurope voucher. When I finally got to the desk, I was told that I actually should be in the queue for Enterprise. Other than that, it was nice to not be given the hard sell for insurance "
" The car was an absolute disgrace. When I picked it up, there was a HUGE dent in the passenger door and the other side of the car was full of large white scuffs. The engine was rattly, the breaks squeaked and when I steered left, there was a loud squealing noise. Easily the worst condition car I have ever hired, which I do 4 or 5 times a year. Also, they wanted 50 quid to hire a car seat! This is a scandalous price, considering I can buy a new one for less!! "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by DUNCAN - 29 October 2018
" Await your comments to above. "
" at counter staff member gave me print out of vehicle identifying scratch on one side. In car park attended showed me it, a large scratch/dent on left hand side rear door. On drop off told this was new - and that existing scratch (not visible) on other side at collection. Not happy at all. Good job I had zero excess. On collection in car park did not check scratch on the print out given at the counter mirror the large dent - it was dark and raining heavily. I will do next time as it was pre-existing despite the staff on drop off maintaining otherwise. This was an extremely disappointing end and I will not be using Enterprise again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by JOHN - 28 October 2018
" I injured my foot on the day of the rental and wanted to switch the rental to my partner. We phoned the helpline but were advised that no changes could be made and no refund was possible, therefore I had to forfeit my booking and prepayment completely. "
" I injured my foot on the day of the rental and wanted to switch the rental to my partner. We phoned the helpline but were advised that no changes could be made and no refund was possible, therefore I had to forfeit my booking and prepayment completely. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TURIN, IT - Reviewed by RICHARD - 27 October 2018
" Your voucher is misleading; it says full coverage but LocAuto explained that if there had been damage, they would have charged and Auto Europe refund. So just back to extra insurance cover and waiting for some sort of refund. "
" Let's be honest, it was LocAuto rather than Enterprise. Very efficient, friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by MICHALINA - 26 October 2018
" No problems. Quite satisfied with the experience. "
" The price of renting a booster seat (which I didn't actually need this time, in the end) is exceedingly disproportionate to the the car rental itself - perhaps some cheap booster seats should be offered for a reasonable price/free in the future? Also pick-up location in airport is difficult to find and in not a very convenient location, but I appreciate this is due to the nature of other surrounding airport infrastructure and cannot be changed in the near future. However, counter staff was very helpful and explained everything clearly. Got a free car upgrade, too. Overall, very satisfied with the experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by BAILLIE - 26 October 2018
" As above "
" In Italy, it's actually Locauto who carry out the rental, not enterprise. However, I was extremely please on collection when the staff upgraded our vehicle to a larger car due to our luggage, at no extra expense. This was a lovely touch. Dropping the car at Naples was not straightforward, not a great process with a young baby having to drop and carry luggage to get into a minibus. However, this is not the car rental companies fault. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MILAN, IT - Reviewed by STEPHEN - 25 October 2018
" Very helpful staff,efficient and friendly.Check out and in very easy.Petrol station within 100yrds.Deposit refunded next day. "
" Difficult to find car hire desk at first as it was under Locauto.Desk in garage was hidden half way up in a very dark place..not an office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by LUIGI - 24 October 2018
" everything went very smoothly. "
" very efficient staff. No delays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by CALUM - 24 October 2018
" I've used Auto Europe for around 10 years, about 3 times per year, mainly for car hire in Rome. No issues, they offer a good choice, and have been helpful with resolving any problems. "
" Friendly staff, although it wasn't clear about extra insurance etc. Seems they will rescue you if the car breaks down due to mechanical failure, but if you have a puncture they will charge €150... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by MITCHELL - 18 October 2018
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by JOHN NICHOLAS - 18 October 2018
" All smooth "
" Very friendly reception when picking up the car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by STUART - 17 October 2018
" They will rip you off "
" The guy took advantage of the fact it was 11.30pm - said there's a full tank and stupidly we believed him. It wasn't. Don't trust this organisation "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by GARY - 15 October 2018
" It was easy to compare & book through the Auto Europe website and communication via email was efficient. "
" Enterprise provided the highest level of insurance for the trip which reduced the potential for hassle at time of collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN - 14 October 2018
" Poor start marred an otherwise good experience. "
" Only one member of staff on the desk when we arrived to collect the car and a long queue of people waiting. She tried to charge us additional insurance when we'd already bought the all inclusive package and then said she'd 'upgraded' us to a Lancia when we'd specifically booked a Fiat Panda. There were no Fiat Pandas in the lot when we checked so the 'upgrade' was a lie. Also paid a little more for airport terminal collection when I could have gone cheaper (to avoid the need for a bus ride) only to find the collection point was away from the terminal and a bus ride was necessary. Other than the above 'collection' end experience the rest was good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PISA, IT - Reviewed by ANDREW - 13 October 2018
" Vechicle not properly prepared for hire "
" Dirty car. No water in windscreen wash and very smeary inside windscreen. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ROBERT - 13 October 2018
" All round efficiency "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by KEITH - 12 October 2018
" satisfactory "
" Enterprise is our preferred car rental firm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DERMOT - 10 October 2018
" Unacceptable. Shoot the staff. "
" Enterprise is handled by Loc Auto and Loc Auto provided the check in, staff and paperwork. Arrogant, rude, unhelpful, curt, obstructive staff. Tried to hurry the car inspection even though items were missing. Didn't want to show the car report on their ipad - just demanded that I sign it blind. I won't book with Loc Auto/Enterprise ever again and may be not Auto Europe either as it didn't disclose that Enterprise was Loc Auto. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
VENICE, IT - Reviewed by MURRAY - 10 October 2018
" Never again! "
" I was advised on collection that any damage under 5cm eas exempt from damage charges yet when I returnded the vehicle was charges 40 Euros, inflated to 140Euros with admin fees, for a minor scract on a plastic hub wheel trim. Apparently wheel trims are not included in the 5cm rule although no one tells you this. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MALCOLM - 08 October 2018
" Everything ran smoothly and the staff were excellent "
" Everything ran smoothly and the staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JOHN - 07 October 2018
" Always nervous about car hire so your service with full cover for damage if occurring was very reassuring. Also your willingness to be a point of reference in dealing with the car hire company if needed was comforting. "
" Staff were pleasant and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by MEEKA - 07 October 2018
" Ok "
" We waited over 30 minutes to drop the car back, there is no queuing system. There is no petrol station anywhere near the airport, so we could not fill up. The policy CANNOT be return full. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ANDREW - 06 October 2018
" Quick and easy. Decent vehicle. Will book again in the future. "
" No problems start to finish. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by ANDREW - 06 October 2018
" See above and read the frustration we endured over 24 hours wasted off our holiday, precious time all lost. Never using Enterprise again, for sure. "
" Waited in a queue for 1 hour before attended to. Car was very far from desk and poorly signed. Car tyre warning lamp remained on permanently for 12 days. Told "not to worry" by staff. Car did not start on 3 occasions. Paid for Breakdown Cover & was pushed back and forth on telephone calls between Enterprise hirer and Breakdown. Told to bring the car back for a replacement (what,65 kilometres, get real) but couldn't because car was broken down! Very poor service and nobody wanted to take responsibility. I had to buy and put 2 litres of bottled water in both the radiator and the windscreen washer as both completely empty. A joke? NOT "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 4
PALERMO, IT - Reviewed by STEPHEN - 05 October 2018
" Quick turnaround at rental desk on Collection and return. Really helpful staff "
" Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PETER - 05 October 2018
" As above "
" The overall experience was of picking up, dropping off and using the car was very good. I was very disappointed with the booking process as on arrival at the pick up point I was charged another 79 Euros to obtain full insurance cover when I had requested this option at booking. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by STEWART - 04 October 2018
" It was all very good and no problems at all, just what you expect "
" The service was fast, friendly and efficient The car was great, just what we needed Definitely use enterprise again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAMELA - 02 October 2018
" With regard to pre booked vehicles I think the amount of time to deal with paperwork should be minimal. Spent a long time waiting t be seen to. "
" Only negative was the length of time it took to wait for a member if staff to deal with my reservation. Very slow. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by LLEWELYN - 01 October 2018
" Process worked well for us. "
" Only concern was that - having specifically paid for 'zero excess', we were then told that this didn't cover 'wheels and glass' (extra €150?). Turned this down and was pleased i had because first comment of delivery man at pick up on existing damage was that "all wheels are marked". Many other minor scratches correctly noted, but these do make one wonder how fairly insurance cover takings are matched to actual repair costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by STUART - 30 September 2018
" Left an item in the vehicle staff very helpful and put item in a box for my courrier to pick up. Staff very helpful and efficient. "
" Staff very helpful pick up and drop off close to airport. Vehicle clean and better than expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ROBERT - 29 September 2018
" Would happily use again, good price, good service, excellent car. No pressure from agents to take out extra insurance. No bewildering paperwork. Impressed. "
" Very impressed with service from start to finish. Felt confident that the company was well run, and would be there to help out if we needed it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IAN - 29 September 2018
" See above. "
" I booked with Enterprise through Auto Europe , however when I collected the car I found it was actually through Locauto - who I could have booked with at a lower price. On returning the car I witnessed a Locauto employee telling someone that their Enterprise insurance was not valid with Locauto. Also, I booked a small car suitable for city driving in Italy and was "upgraded" to a larger vehicle, and had to persuade Locauto staff that I needed a smaller car. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 9
GENOA, IT - Reviewed by MICHAL - 28 September 2018
" I've got almost brand new Audi A1. Had only 29k km. What a brilliant car. Hussle free rental procedure, stuff were very helpful. Strongly recommend "
" I've got almost brand new Audi A1. Had only 29k km. What a brilliant car. Hussle free rental procedure, stuff were very helpful. Strongly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IAN - 27 September 2018
" Great service and very good value "
" Great service and very good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RICHARD - 25 September 2018
" Very please with the overall experience, contact information supplied by AutoEurope and Locanta / Enterprise was very re-assuring. "
" The Locanta / Enterprise renting experience was very reassuring with email evidence of the condition of the car on pickup / return and confirmation of release of credit card bonds. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by RHONA - 25 September 2018
" Overall very satisfied with service and vehicle. "
" You need more counter staff at busy periods. It was a long wait. Explain that it is a short walk to the rental office - it isn't necessary to go by bus (another wait) Renter should not have to pay extra for roadside assistance if the vehicle fails. You should cover that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by KIERA - 24 September 2018
" Extremely negative - I feel cheated and scammed by both Locauto and Auto Europe. See answer to question 3 above. "
" I paid more for car rental with Enterprise, but received a car from Locauto, a company I wanted to avoid due to their terrible reputation. I was therefore instantly unhappy - I could have saved myself a substantial amount of money if I had just chosen Locauto to start with. On return of the car, a very minor mark was found on the side of the car, and I was charged an extra 330 euros for this, even though it was very hard to see and there was no real damage to the paint. Apparently I was charged the same price as if there had been a huge scratch that had actually gone through the paint. I therefore felt cheated - it's clear the company had no intention of repairing this 'damage', so it was just a way of increasing their profits. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by KEVIN - 23 September 2018
" Very satisfied wiith the level of customer service and the quality of the vehicle "
" Good clean car presented by friendly and professional staff ( at the start and conclusion of the rental period ) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 22 September 2018
" Could have had a Fiat 500L much cheaper including zero excess. "
" Not quite the car I was looking for. Was given a Fiat 500L when car advertised was VW Golf or similar "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALGHERO, IT - Reviewed by JAMES - 22 September 2018
" Auto-Europe process is easy and efficient "
" Time at counter was very slow (approximately 15 mins per customer) as the representative concentrated a lot of time trying to sell extras (insurance etc) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CHRISTOPHER - 21 September 2018
" Good. It works "
" Long wait to collect the car. Felt like they were trying to trick you at every point of the process "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VERONA, IT - Reviewed by MICHAEL - 19 September 2018
" I was a bit worried about the £500 hold on my credit card. I thought the car was fully comprehensive and any accidents / marks would be covered "
" Nice staff - glad the queue wasn't long like some of the other rental companies at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADRIANO - 19 September 2018
" Check-in person was unhelpful and slightly rude. He spent a lot of time trying to find a problem with the car and charged me EUR85 for a 2cm scratch on one of the wheels. He was the same person at check-out and at that time he made a point of saying that 5cm scratches on bodywork and 1-2cm on wheels were OK. I feel this is a rip-off because the car already had a scratch on one of the other wheels so I know you won't repair the wheel and it won't detract from future rentals so Enterprise has suffered no loss yet you have charged me extra for using the car in a normal manner. "
" Nothing special about the booking process but it was not made clear that the agent at Pisa airport was Autoeurope not Enterprise. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 9
VENICE, IT - Reviewed by MATTHEW - 19 September 2018
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SARAH - 17 September 2018
" Enterprise staff were particularly busy but apologised for delay experienced and no quibble and quick return of vehicle in same condition. "
" Auto Europe emailed pre-pick up advice very helpful; reminders on specific documents needed at the counter, information on the level of insurance included in purchase of choice, and in particular the offer of assistance at the counter should additional items be offered/sold. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ANDREW - 17 September 2018
" Experience with Auto Europe has been OK overall, just need to be careful not to get caught out by any local fees as you're not dealing with the provider directly and not entirely sure what you're going to get! "
" Collection of the vehicle took 30 mins per customer. Being the 3rd in the queue on arrival meant we were waiting for nearly 1.5hrs (nearly as long as the flight) before being able to collect the car! On returning the car, staff were very rude and currently in a dispute over some 'damage' that (didn't) occur during the rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by IAN - 17 September 2018
" Was not really impressed with the Opel vehicle, had expected a VW. "
" Had a queue a little to collect the car. Was not really impressed with the Opel vehicle, had expected a VW. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by FARRUKH - 17 September 2018
" Autoeurope is a very good alternative to hire cars "
" The staff was generally helpful however the car was filthy from the outside. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by GORDON - 17 September 2018
" Overall happy, just think that extra days rental should not have been so high. "
" Unhappy about paying high costs for extra 2 days rental "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ADRIAN - 17 September 2018
" I always use Auto Europe for car hire and have never had an issue. I like that you can choose the company you hire through from the clear list of choces and of course, the excellent rates. After more than a decade of using Auto Europe I have never had an issue and on the one occasion I had to cancel my hire, this was done immediately and without fuss. "
" Would have prefered to have been offered a paper copy of condition report and vehicle sign off rather than email "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ALLISON - 17 September 2018
" Our experience was excellent overall, the staff were very helpful and their level of English was good, however the drop off was fraught because there was too few staff to deal with the returning vehicles. Also the compound is too small for all the cars arriving. "
" Our experience was excellent overall, the staff were very helpful and their level of English was good, however the drop off was fraught because there was too few staff to deal with the returning vehicles. Also the compound is too small for all the cars arriving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by JAMES - 16 September 2018
" We were charged 7 euros per day for an additional driver even though our agreement with Autoeurope stated 6 euros per day. "
" We were charged 7 euros per day for an additional driver even though our agreement with Autoeurope stated 6 euros per day. We waited 20 minutes to speak to the counter staff. The counter staff said they were Locauto not Enterprise and would not accept our enterprise loyalty card. We were angry after these multiple problems. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by IAN - 16 September 2018
" See above "
" On the website booking the image for the car 'class' was a VW Golf, where as the car we had was Dacia duster, whilst the class was the same I don't feel the specification was. I would have rather have preferred the Vw both in terms of spec. And smaller. I just felt it was a little miss leading to show the image of something that you don't get what you've paid for. Everything else was fine. Regards. Ian Broome "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by RUSSELL - 13 September 2018
" Auto Europe is enabling companies like LocAuto to scam customers by showing them under the Enterprise brand. I specifically chose a higher priced rental to avoid scammy companies like LocAuto and I feel that I have been duped by Auto Europe. "
" In Italy, the "Enterprise" brand is a front for a terrible company called "LocAuto", which scammed us by adding extras onto our rental when we specifically said that we don't want them. When I refused to sign them off they said that I have to and then take it up with their customer service, who of course, don't want to know about it now that they've scammed us out of money. The car we ended up getting was also fairly beaten up and not what we would have expected. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MARK - 12 September 2018
" I used Auto Europe on both my holidays this year and they are now my "go to" hire car vendor. "
" Very good service from Enterprise. They even gave me an upgrade and a full tank prepaid at half price as I was helping them with their next rental of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by PETER - 10 September 2018
" Excellent vehicle. No issues. "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by RONALD - 10 September 2018
" I'd rather go direct next time. "
" It ended up being really expensive. Also - it wasn't actually Enterprise, it was Locauto. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by BEN - 10 September 2018
" All good "
" Textbook service and really liked the fact that when the counter staff mentioned extra insurance (which is always sold by every car-hire company everywhere, for a bit of extra income), they didn't get pushy when I said no. That alone will make me come back to your company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by SIMON - 07 September 2018
" The only negative issue was the queue at collection and being offered extra such as insurance excess, breakdown despite it being a new car and return tank empty. "
" On the whole very good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by IAN - 05 September 2018
" The initial rental was not the cheapest, but my experience with Enterprise in the UK gave me confidence that it would be good in Italy, and worth the extra cost. The penalty charge for returning the vehicle with less than a full tank of fuel meant that I paid an extra 20% on top of the rental cost. "
" When we collected the car I was not offered the option to pay for a tank of fuel. I was simply asked if I would return it full. When we returned to the airport there were diversions on the tangenziale which made our route to the airport difficult, and we had no time to fill the tank. The tank was half full when we returned the car, and I assumed we would payfor the fuel we had used, or possibly even a whole tank; in fact not only were we charged for a full tank, but were charged a "refuelling charge " of about 50 euros. If this eventuality had been explained to me when I collected the car I would have opted to pay for a full tank, even though I knew I would not use more than half. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTHONY - 04 September 2018
" Auto Europe provided a good booking service "
" Not very clear explanation of the deposit & costs etc. then had many emails after my rental which I didn't fully understand. So am waiting for my credit card bill to confirm "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 04 September 2018
" As above "
" We picked the car up at one airport and dropped it off at a different airport and it was very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by GARETH - 01 September 2018
" Easy all round "
" Very good all round... Only disappointment was being asked to pay EUR14 extra to get a Diesel car - not sure that should come at a premium "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by NICOLA - 01 September 2018
" O "
" Car was dirty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by FIONA - 31 August 2018
" As above "
" Staff were lovely the car wasn't great. I paid twice as much as everyone else who was traveling, 1 had a merc the other a Tiguan and I had a DS automobile that really struggled to get out of 1st and second gear. Fine when on motor way but not when going slower. No back windows and ac wasn't great. It was supposed to be an intermediate car? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by SALEEM - 30 August 2018
" Veey happy overall "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHRIS - 30 August 2018
" I love the fact that unlike other cheaper companies, Enterprise only require 500 Euro deposit "
" Easy check in/check out process, great car and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KEVIN - 28 August 2018
" Apart from not having breakdown cover everything went fine no hassle "
" Just one thing was a surprise was that we had no breakdown cover but that was it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MATTHEW - 28 August 2018
" I waited for two hours to claim our car before deciding to cancel it because the time it was taking was unacceptable. I would very much like my money - £261.01 - back, please "
" I waited for two hours to claim our car before deciding to cancel it because the time it was taking was unacceptable. I would very much like my money - £261.01 - back, please "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 25 August 2018
" Excellent "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MICHAEL - 24 August 2018
" I had booked to hire. VW Golf or similar, and understanding the term & condition of 'similar,' the car I was issued with Dacia Duster is in no way similar to the car I normally drive (a VW Golf). On arriving late evening, I was issued tge car with paperwork being done, but was told I needed to rush to collect car from collection yard which is the furthest hire company away from terminal bulding as the entrrprise personnel wanted to close and go?! After going as quick as possible with family of 4, I was presented with tablet screen to sign for the car, no opportunity to inspect vehivle and given car keys with no more explanation (in the dark) and pointed in direction to drive. The driving experience was not like a Golf?! At first light, I inspected car and took photos of the numerous marks (6 in all) and reported these by phone to enterprise desk and also mentioned car not like a golf and asked for something else. I also mentioned that it did seemed unusually noisey at times, but they said that was bot a problem and to consider that I was 'only hiring the car and not buying it?!' I said I would see how it goes and report back, and did phone again. I drove back to airport also to mention and get an actual copy of the car's condition at point of hiring. This printed sheet accounted for all the marks I noticed. In summary, not happy with the similar car and it not being a Golf which specofically booked as am familiar with, not happy that we were rushed through without seeing car's condition and tgat not explained and no other information, and that I had to go and get that information and printout to allay worries and concerns. Not a great car hire experience, especially at the expensive price. "
" I had booked to hire. VW Golf or similar, and understanding the term & condition of 'similar,' the car I was issued with Dacia Duster is in no way similar to the car I normally drive (a VW Golf). On arriving late evening, I was issued tge car with paperwork being done, but was told I needed to rush to collect car from collection yard which is the furthest hire company away from terminal bulding as the entrrprise personnel wanted to close and go?! After going as quick as possible with family of 4, I was presented with tablet screen to sign for the car, no opportunity to inspect vehivle and given car keys with no more explanation (in the dark) and pointed in direction to drive. The driving experience was not like a Golf?! At first light, I inspected car and took photos of the numerous marks (6 in all) and reported these by phone to enterprise desk and also mentioned car not like a golf and asked for something else. I also mentioned that it did seemed unusually noisey at times, but they said that was bot a problem and to consider that I was 'only hiring the car and not buying it?!' I said I would see how it goes and report back, and did phone again. I drove back to airport also to mention and get an actual copy of the car's condition at point of hiring. This printed sheet accounted for all the marks I noticed. In summary, not happy with the similar car and it not being a Golf which specofically booked as am familiar with, not happy that we were rushed through without seeing car's condition and tgat not explained and no other information, and that I had to go and get that information and printout to allay worries and concerns. Not a great car hire experience, especially at the expensive price. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by DAVID - 24 August 2018
" Overall, very good. Thank you. "
" The only aspect which was slow and frustrating was the long wait at the airport counter to finalise paperwork before going to pick the car up. Not a reflection on the actual person, more the process itself and the fact there was only the one person having to deal with a lot of customers "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DHAHD - 23 August 2018
" Simple straight forward and to the point "
" On my booking I had insured to get the full insurance from the rental provider which I did and when I arrived they tried to say that I had no insurance and was adamant that I had to take theirs. When I already had their insurance. Then after when the woman actually read my rental agreement she saw that I did have their insurance. I have given my card and they took their deposit. I have returned my car on Sunday morning I still have not got my deposit back yet. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MICHAEL - 23 August 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MICHAELA - 22 August 2018
" Pick up took a long time due to amount of damage on car to check and note. "
" Bumped had come loose and been glued back onto the car which was high mileage and covered in scratches. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 3
BARI, IT - Reviewed by NEIL - 21 August 2018
" One negative comment could be around signposting the ERAC drop off office at Bari airport. I struggled to find it "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICARDO - 21 August 2018
" Terrible attitude of LocAuto "
" Dispute over small surface sc scratch. Not noticed on pick up as its so slight "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by PAUL - 20 August 2018
" Why oh why do these local rental car companies persist in trying to rip off consumers? "
" When I hired the car, I refused the additional insurance for Roadside Assistance. After I returned the car, I then received an invoice for Roadside Assistance by email. Why on earth would I take out Roadside Assistance when I'd returned the car?! I acknowledged a new scratch to an alloy when I returned the car. The returns service then proceeded to find two minor scuffs on the underside of the front spoiler which I did not acknowledge. It was not pointed out that I needed to inspect the underside of the car to validate damage when I picked it up! "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VENICE, IT - Reviewed by PAUL - 16 August 2018
" N/A "
" Service level was good, just a pity that we were 'up-sold' to an automatic vehicle on the basis that our pre-booked vehicle type was not available. I don't see why we had to pay extra on the basis that the client couldn't deliver on the contract? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ALAN - 14 August 2018
" The website was easy to use and I got the vehicle i requested so all good. However, I collected my vehicle from Venice (Marco Polo) and I was very worried that the hire office would be closed when I arrived. I landed at 9 pm and although I had looked up the closure time I was not given any such information by Auto Europe. Worse still, there was no information about where the collection point was. In the dead of night (with luggage and tired children), with no information I had to find the Hire Car Office at the far end of the airport, up three floors and, when i got there, the car park was dark and all the offices were closed! By chance I walked around the car park to the central office which was open. What a relief! Please, Please provide instructions where to find it. "
" The car was battered and was externally in bad shape. Inside it was OK and it drove fine. The staff at the collection and drop off were very, very good. Spoke good English and made the whole process easy. The drop off was chaotic because there were so many people collecting cars from all the other hire companies and the building was too small for everyone. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by JAMES - 08 August 2018
" Enterprise partner with local organisation. The staff were polite and efficient. We were given a choice of car and chose the Skoda Estate which was fantastic for our need (we were a family with three teenage kids and the car had space with a large boot for our luggage.) "
" Should have been clearer that it is a partner and not actually Enterprise "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by STEPHEN - 03 August 2018
" generally v.good "
" generally v.good. drop-off was efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by JAY - 02 August 2018
" Ok. "
" At booking collection was in Terminal 2 but by collection date all pickups moved to Terminal 1... which involves use of shuttle bus... adding 30 mins waiting/on route in the heat with all our luggage. Would not do this again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by NICHOLAS - 30 July 2018
" As above; one of the reasons we chose Enterprise is that it (and other, but more expensive, major brands have a good reputation for honesty. Naples in notorious for "discovering" damage to rented vehicles and not refunding the deposit, but your team where thorough but honest. "
" Naples airport is a shambles, you need a minibus to get to car rental, it was all very crowded BUT the Enterprise team were as quick and efficient as they could be. They checked us back in quickly and thoroughly and declared the car was in good condition and the refund would follow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 22 July 2018
" Overall experience very positive. The only problem was not having a phone charger in the vehicle. If we had known we would have brought a different adapter. "
" Very efficient. Provided us with good information about services, location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JORDAN - 18 July 2018
" The experience was very smooth and easy and got an excellent price from using Auto Europe. "
" I had a great car rental experience with Enterprise. At the counter they told me that I needed two credit cards for security purposes. I had previously called Enterprise to check this with them as I thought this sounded odd and had been told over the phone that it would be ok. I relayed this message to the service staff and they made an exception for me. The car was in excellent condition and the staff were very helpful with changing the GPS language to English for me and I was driving away within 30 minutes or originally arriving at the desk, so a very quick service. The drop off experience was also very quick and smooth. A great experience overall and I would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ARTHUR - 17 July 2018
" counter in turin airport easy to find . Very attentive representative. vehicle was close to terminal. Car was as booked return to Bologna airport was efficient and was again close to termianl "
" counter in turin airport easy to find . Very attentive representative. vehicle was close to terminal. Car was as booked return to Bologna airport was efficient and was again close to termianl "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by JOHN - 17 July 2018
" A very good experience all round and wouldn't hesitate to use Enterprise again. "
" No problems at all with the check in, pick up and drop off. Staff were very freindly and helpful and I liked the fact that I got a copy of the vehicle check document emailed to me at the beginning and end of the hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GERRARD - 10 July 2018
" See above "
" There was a small scratch on one plastic hubcap for which I was charged 40 euros. A whole set would cost about 20 but the point is that the scratch was so minute it was hardly noticeable and did not need replacing. I doubt that it would be so I believe I was charged 40 euros for nothing. Can I have it back please. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by NAHEED - 04 July 2018
" I have booked rental cars through AutoEurope a few times now and never had a bad experience. However, I do make sure to choose reputable companies and read reviews before hand. "
" Having read some adverse reviews of Enterprise/Locauto in Italy, I was expecting the worst. However, I was pleased with the whole process overall, including their choice and condition of cars. Our Easyjet flight was delayed, so we were charged a late fee of 42 euros (arrived after 11pm), but that is reasonable, I suppose. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JAMIE - 29 June 2018
" Excellent service & car - will use again "
" Excellent policy on scratch size which takes the worry out of checking every small scratch before you hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 26 June 2018
" Good choice of car available; friendly staff and reassured about condition of bodywork at collection and delivery. "
" Very satisfied at speed of collection and cleanliness of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 26 June 2018
" Very simple booking and you have contacts with good suppliers. I've used Auto Europe before and I'll be using you again. What about discounts or loyalty bonuses for returning customers? "
" Very friendly staff at Catania airport who made us feel at ease. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by RAJAT - 18 June 2018
" NA "
" I have used Enterprise extensively in the UK and have never had a bad experience. But their local partner in Olbia - Locoauto is doing Enterprise more harm than good. The car categories are deceptive. I was shown a Volvo V40 while booking and was being given a Golf. Anyone who has driven these cars, knows well that they certainly do not belong in the same category. I had no choice but to pay additional money for upgrade. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRAHAM - 18 May 2018
" Overall was very good. No issues I usually fear of damage claims as everything about condition of vehicle at beginning and end was handled perfectly. "
" This was an excellent experience. Excellent upgrade too for modest fee "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NEIL - 01 May 2018
" good prices and easy to book car and information was well displayed. "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 01 May 2018
" See above for my comment "
" I picked out Enterprise from the other car hire companies as I have used them numerous times before and they were showing a VW Golf I could hire. But when I got to the car hire pickup I was offered a Renault Clio estate or a Opal Mocca. Neither car would suit my needs.! I finally ended up with a Seat Ibiza, with a one litre engine! Also a car in a group or two below what I had ordered and PAID FOR! When I booked the car I took out the full insurance cover, at great expense. But when I picked up the car, I was sold extra insurance for road side assistance. The office would not waive the cost of this, nor refund me the difference between the two car group price difference. Where the market is full of car hire companies. I would have expected better service than what I received. Especially as it is a quiet time of the year for car hire companies! "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by KENNETH - 05 July 2015
" On arrival We were refused a car on the basis of me not owning a credit card , if I need a great car to hire the car why am I allowed to book it with my debit ,, it's a scam other people have since told me on forums , I was told I couldn't have a refund because it was within 48 hours BUT I never cancelled the hire "
" The guy Aldo was the most unhelpful person ever "
CATANIA, IT - Reviewed by SIAN - 04 July 2015
" Will depend on how well company deal with a claim I have for minor tyre damage on car hired and on which I purchased insurance cover. Overall so far Auto Europe given good service. "
" Far from clear pricing structure on products offered, and firm seems to make a lot of money from very minor damages to cars which are dealt with as wear and tear in Enterprise UK which my organisation regularly uses . "
BERGAMO, IT - Reviewed by PAUL - 02 July 2015
" I had great difficulty picking up the car as the staff were confused by my driving license and initially refused to honour my rental agreement. They eventually realised they had made a mistake and agreed to rent a car. They then insisted on a 2000 euro debit against my credit card for possible damage which I have not yet had returned. When I returned the car the Enterprise office was closed but a very unhelpful lady eventually turned up. she refused to check the car over unless I waited until I would have missed my flight. I use Enterprise in the UK and the are the complete opposite of their Italian counterparts being helpful and efficient. "
CATANIA, IT - Reviewed by JAMES - 30 June 2015
" Obtaining the vehicle was quite time-consuming as the office was understaffed and a lot of people were bringing cars in just as I was trying to pick a car up. Bringing the car back was smooth -- no delays at all. "
PALERMO, IT - Reviewed by CAROLINE - 22 June 2015
OLBIA, IT - Reviewed by RICHARD - 18 June 2015
" Got top package thinking I would not need to pay anything else when collecting car but how wrong could I be!! Some items not included like the engine & breakdown coverage is hidden away on page 4 of terms & conditions!! "
" Hard sale when collecting car! Include the use of 2 representatives to make the point! Hard sale included 60 fuel coverage! 3 a day breakdown coverage! Also not include breakdown coverage, engine problems, tires ,hubcap or windscreen marks but all can be brought even if have brought top package!! When returning the car representative was looking for faults that could be charged. Out of the 3 people who returned cars 2 of us had to fill out 'accident forms' "
CATANIA, IT - Reviewed by DAVID - 15 June 2015
CATANIA, IT - Reviewed by WARWICK - 11 June 2015
" Very long queues up to two hours for some people, poor logistics. unfriendlty staff "
" Very long queues up to two hours for some people, poor logistics. unfriendlty staff "
CATANIA, IT - Reviewed by ALEKSANDRA - 08 June 2015
" I am sorry,to inform you, that i am extremely dissapointed with the Catania airport service. I think it is a joke, how unprofessional, rude and ignorant was a person wrorking in your office in Catania airport on the evening of 25 of may. I would not consider using services of Auto Europe again. Regards Aleksandra "
NAPLES, IT - Reviewed by IOANNA - 06 June 2015
CATANIA, IT - Reviewed by JAMES - 03 June 2015
NAPLES, IT - Reviewed by MICHAEL - 02 June 2015
" I almost always use Auto Europe for car hire,and have found them to be the most competitive in price,and have never had any problems. Would certainly recommend. "
" Enterprise car hire at Naples Airport is linked to Locauto,and is handled by their staff. However I had no problems. "
BARI, IT - Reviewed by STEPHANIE - 01 June 2015
" would help to have more than 1 person available when flights come in. there was a bit of a long wait to get the car. I had asked for a GPS on the website, but it didn't get through, so when we arrived, no GPS in the car. it wasn't a problem, and it was too late at night to go and ask especially with kids in the car. "
OLBIA, IT - Reviewed by CHRISTOPHER - 01 June 2015
" Booked and paid for zero excess package which was around £100 more than the basic hire for a 7 day trip, thinking that this would exempt me from any potential excesses as this was the most expensive package available. It also did not say anything about any part of the car would not be covered by zero excess. However when picked up car was informed that this did not cover me for glass, tyres or undercarrage and this would be another 130 for zero excess for which I refused to pay as this would have taken the car hire of a basic Fiat to nearly £500 for a week! It needs to be made much clearer what is or isn't actually included in these excess packages as to me this is false selling. "
" Enterprise & Locauto are the same company in Oblia so don't pay more for Enterprise thinking its safer to go for an International firm. The service was okay however spoke poor English and were slow.This slowness was generally as everyone who went up was told about expensive excess charges and to cover themselves could pay for a zero access package, but from what I heard they were being quoted 300 to 400 for. Otherwise they took a swipe of your credit card to cover potential damage of around 1800. If you didn't have sufficient credit you were forced into taking the zero excess package. I had pad for zero excess at home but they still tried to charge me for a package to cover tyres, glass & undercarrage which I refused. Beware! "
PISA, IT - Reviewed by KEVIN - 31 May 2015
" The voucher said pick up was in the terminal, it wasn't it was a bus drive away. As I have been to Pisa lots of times I was sure it was outside the terminal so phoned your help desk but all the person on the phone would say was that according to the information in front of him it was in the terminal, that was the same information that I was looking at but he just repeated himself. "
LAMEZIA TERME, IT - Reviewed by JEFFREY - 28 May 2015
" Auto Europe site said the booking was with Enterprise, but it was actually with Locauto. It turned out OK, but I was trying to avoid Locauto because of many poor reviews. "
" It was actually a Locauto rental although I had booked with Enterprise. But all went well. Very pleasant and helpful staff, who spoke good English, no waiting to collect or to return car. Choice of 2 cars (though not the model I booked), clean fairly new car, and no attempt to sell me anything. Overall I was very satisfied "
BERGAMO, IT - Reviewed by MISS JACQUELYN CLAIRE - 22 May 2015
BERGAMO, IT - Reviewed by BC - 22 May 2015
" There was a discrepancy in amounts quoted by you and those charged by Locauto/Enterprise. I was informed of a credit block of 750 which turned out to be 1,000. Whereas you informed me of a 72 euro one-way fee chargeable locally, Enterprise actually charged me 84. Not only annoying, these discrepancies compromise one's ability to plan ahead. "
" Given the discrepancies mentioned above, when I questioned the Locauto/Enterprise employee at Bergamo about them he was not only dismissive but downright rude. The car was ok though it had well over 70,000 Kims on the clock and had a total of 24 minor dents and damages which it was a pain to have to check through before finally leaving the parking lot. The car had clearly been smoked in and a sickly, powerful air "freshener" had been used to mask this which greeted me each time I opened the door to get in. "
BRINDISI, IT - Reviewed by MARTIN - 18 May 2015
" Have used Auto Europe on many occasions "
" First time to use Enterprise in Italy. Pick up was ok other than asked to fill in a form with name and address details that I would have thought they would have on their system. "