ENTERPRISE NORTHERN IRELAND Car Rental Reviews

BELFAST, IB - Reviewed by DANNY - 04 July 2025

" Great staff working at Enterprise "

" Excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JAMES - 14 March 2025

" Overall excellent service. "

" Excellent service, staff friendly and helpful, the only complaint would be having to que in the airport to give info or pay (we had paid upfront) then having to que again at the pick up, just made it a bit mor difficult late at night with 3 kid! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ADRIAN - 29 November 2024

" Concerned that I booked compact and got economy. Doubt there's anything that can be done on this front. Really liked the included additional driver, this should be standard! "

" Seemed too keen to upsell, the car was quite old. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by ANGELA - 03 October 2024

" Auto Europe were great - sad though that you were let down by the shortcomings of Enterprise (the provider) at Belfast International Airport:( "

" Unfortunately although the car was rented on a 'Full to Full' basis, I noticed after some driving that only 1/4 of a tank was provided. For a solo female driver in an area where Petrol Stations are few and far between, this caused untold stress. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by CHRISTOPHER - 27 September 2024

" Very good booking experience "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHRIS - 03 June 2024

" I await action from the complaint I have raised. "

" The staff at both pickup and drop-off seemed new, and overloaded. Unfortunately the car had faults with the clutch, a vibration whilst driving and the interior was so dirty we had to clean it, including with antibacterial spray. It was apparent it had been used to transport a dog, the boot floor was damaged, covered in dog hairs and stained. The whole car smelt of dog. I told staff at pickup but was told there was no other car available, I also spoke to centrally Enterprise customer services on 4 occasions over the next 2 days to try to get the car swapped. Neither they nor I could get any response from the Belfast International branch. I have raised a formal complaint with Enterprise and am awaiting their reply. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by KILLIAN - 23 December 2023

" X "

" X "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ROBERT - 02 November 2023

" Excellent experience, from start to finish. "

" The staff at BHD (both at pick up and return) were professional, efficient and friendly. This is one of the reasons that I really like enterprise - excellent customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOSEPH - 27 July 2023

" Would highly recommend booking through Auto Europe because the quotes they provide are hard to beat "

" The whole experience from pick up off to drop off was very professional and quick Staff explained everything and we're very friendly Would recommend The Ford focus I had was in perfect condition and very enjoyable to drive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHRIS - 26 June 2023

" . "

" Staff very helpful, flight delayed past collection and closure time, but Brendan waited until car was collected, nearly 1 hour after closure time, much appreciated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by COLIN - 08 June 2023

" Everything was handled professionally "

" Great staff and cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CATHERINE - 02 November 2022

" Really impressed with the service I received. "

" Friendly , helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by IAN - 27 August 2021

" As commented in 3. "

" Counter in building was unmanned. Unit at car park was very busy with 2 counter assistants but 7 customers. Car was petrol with no choose of vehicles because of demand. Need to offer more hybrid vehicles. Worryingly the risk is with the customer after drop off which closes at 5 pm "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARK - 12 August 2021

" All worked, see above. "

" All went fine, only point is that I'd prefer a car with parking sensors. Other wise nice people to deal with. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by MIRIAM - 29 January 2020

" Great prices "

" Enterprise are consistently making it easy to rent cars. Highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by FRANCIS - 09 December 2019

" Friendly people but not in the least bit helpful on the ground or in the main office when I called. I'll never use Enterprise again and I will recommend to my staff they go direct to Hertz rather than through your company "

" I wasn't able to take up the hire. The local manager would not accept my company charge card, despite me being able to use it in the Glasgow branch. I abandoned Enterprise in favour of Hertz who were happy to accept the card. I would be keen to find out how my company could reclaim this prepaid hire amount we didn't use "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by TRACEY - 10 November 2019

" All staff were extremely helpful and got us on our way quickly. Quick turn around when returning car. Will use again. "

" Slight confusion over charges but was sorted. All staff were extremely helpful and got us on our way quickly. Quick turn around when returning car. Will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 21 August 2019

" Very efficient process with good, clear comparison of quotes. rating systems are helpful to compare the rental companies. "

" I have rented cars from every rental company at both Belfast airports and Enterprise/Alamo are by far the best. As their office is on the plot they inspect the vehicle with the customer and offer to show the vehicle controls if needed. Other companies I have used often provide the keys in the terminal stating that the car has no damage only to find the damage (often in a darkened carpark at night !) and have to return to the terminal to register the damage (then finding that they are serving another customer and have to wait !). Enterprise also do not try to "hard sell" the extra insurances. Overall, I would highly recommend Enterprise/Alamo to anyone renting at either Belfast airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DUNCAN - 31 July 2019

" No problems at all. Very simple process from start to finish! "

" Great staff, great choice of cars. Easy process for collection & drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by KATHRYN - 26 July 2019

" The car performed very well. The staff were friendly,efficient and informative "

" Gave a very thorough explanation of the car's key features.Much appreciated. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by IAN - 03 May 2019

" To many charges added on when car picked up. "

" Screen wash had not been checked on collection so what other checks not done "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by STEPHEN - 01 February 2019

" Very good "

" The service and the vehicle were very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by IRIS - 18 October 2018

" First class all round "

" The counter staff were particularly professional and friendly. Especially Anthony (Tony) who issued the car to me. All the team were very pleasant. Well done "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by TOM - 14 October 2018

" V good "

" Usual high standards "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by EVANGELOS - 08 August 2018

" Enterprise / Alamo at Belfast airport was one of the best car rental services we have used. "

" Friendly staff, clean car, fast pick up and return in Belfast airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by TRACY - 06 August 2018

" The vehicle was filthy and smelled like vomit. It was terrible driving around for hours with 5 people in a car that smelled horrible! Also, the seats and carpet were filthy and there was no GPS and it was a manual. We were very disappointed with our experience. There was also a vibration noise in the engine the whole time. "

" The staff at the airport were pleasant, however, when we notified the staff that the van was dirty and smelled and requested another vehicle they said they didn't have anything else. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by JUDITH - 31 July 2018

" Easy to make the booking. "

" Very good service. Polite and friendly. They were very clear about any damage caused to the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MICHAEL - 26 July 2018

" Easy to find what I wanted. Liked inclusion of additional driver. "

" Very good. Excellent car. No hassle when I said I had already purchased additional insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GERARD - 19 June 2018

" Staff at Belfast airport kind and efficient "

" Brand new vehicle fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SANDRA - 29 June 2015

" Very friendly service "

BELFAST, IB - Reviewed by SARA - 07 June 2015

" The car hire itself was great but because I had put in 8pm as a rough return time for the car when I was getting a quote, I assumed it wouldnt matter if it got returned an hour or two later as I had in fact paid for 4 days i.e. up until early afternoon the following day……. When I rang you to ask if it was OK to return the car up to an hour later, I was horrified to be told we would have to pay extra for this. Out of order. Angela. "

BELFAST, IB - Reviewed by KEVIN - 30 May 2015

" Made it very easy to compare and select best deal for car hire "

" Very friendly and efficient service. Pleased with the car provided, size/model as expected, in good condition, fully fueled etc. "

BELFAST, IB - Reviewed by ROBERT - 29 May 2015

" Great service, good to get a Ford at this price. Would use again "

BELFAST, IB - Reviewed by MARK - 28 May 2015

" 30 minute queue at check in desk, then a further 15 minute wait for car to be ready. "

BELFAST, IB - Reviewed by DESMOND - 26 May 2015

" Having hired cars world wide, and company wide (Large companies, to small independents) Enterprise Aldergrove, were the most sensible, customer service I ever received. Enterprise communally attempt an "Americanised" service, that is not welcome to non USA citizens. Aldergrove Enterprise have got it right, and should be used as nationwide benchmark. They are business like, and flexible - **Other Branches take note**** "

BELFAST, IB - Reviewed by MUZAFFAR - 29 April 2015

" excellent service "

" fantastic, supportive and friendly service "

BELFAST, IB - Reviewed by SHARON - 15 April 2015

" Great deal which included an extra driver at no extra charge "

BELFAST, IB - Reviewed by STUART - 08 April 2015

" Very good, clear documentation and great communication! "

" No mention of the 'premium location' fee, everything else was first class! Would use again. "

BELFAST, IB - Reviewed by RICHARD - 04 February 2015

" Very quick and great service "

" Very friendly and hassle free service "

BELFAST, IB - Reviewed by BEVERLEY - 30 January 2015

" The online booking process was easy, and it the car was a great price. "

" Very impressed with Gavin at Enterprise in Belfast. Extremely friendly, helpful and efficient. Wonderful service. "

BELFAST, IB - Reviewed by ANTHONY - 17 December 2014

" I always recommend to friends that they use auto europe. "

" very good service "

BELFAST, IB - Reviewed by ROBERT - 11 December 2014

" Excellent value "

" Polite and friendly professional "

BELFAST, IB - Reviewed by SIMON - 27 November 2014

" Good value for money. Good choice of car hirers. "

" Had a problem with a car from Enterprise (through Auto Europe) last time round and they gave me a complimentary upgrade on this latest hire without any fuss or bother. No problems. "

BELFAST, IB - Reviewed by IAN - 04 November 2014

" The only problem I ever have is with the long pickup delays at one of the counters in Cagliari. It's the counter that services several rental firms including Sicily by Car, Dollar and Thrifty "

" Excellent helpful bunch of people "

BELFAST, IB - Reviewed by ANTHONY - 27 May 2014

" Great! good service & value for money, no hidden charges amazing. Just the pick-up from airport was slow I have use all the car hire companies big & small but Enterprise get into my top 3 to use again "

" Outstanding service, helpful all the way, impressed with the south african man who was there at 6.30am to check the car back & take me to the airport. I have use all the car hire companies big & small but Enterprise get into my top 3 to use again Thank You "

BELFAST, IB - Reviewed by SAMUEL - 12 May 2014

" Excellent value, Excellent service. "

BELFAST, IB - Reviewed by ALAN - 28 April 2014

" The car was ready on time and the rental company, Enterprise, were very helpful and courteous "

" Enterprise were extremely helpful and courteous. "

BELFAST, IB - Reviewed by MAUREEN - 01 December 2013

" you do yourselves an injustice . i phoned to confirm that you were on site in teh airpoprt terminal and was initially told i was. the paper work however told me i needed a shuttle bus and i was very unhappy . however of course the company was on site at the terminal "

" could do with a few more people at the check in . there was only one person there and a queue of 10 people for cars. fortunately i was secodn but others were very unhappy "

BELFAST, IB - Reviewed by JEAN - 10 November 2013

" great service provided "

" customer skills very good , very friendly and helpful "

BELFAST, IB - Reviewed by MARK - 02 November 2013

" Very good service. Usually cheaper than booking directly. "

" The vehicle was fine, however the hard sell of their Excess Insurance policy is aggressive to the point of being intimidating. They offered it to me at the Arrivals Hall desk and, on my refusal, attempted to discredit my annual policy covering excess insurance. Upon collecting the keys from the car park office they told me that there had been a mistake at the arrivals desk and they needed my credit card to process payment for their excess insurance policy. I explained, again, that I did not want to take their excess insurance and they again tried to push the policy aggressively. All the hire companies try to sell this policy but the other companies do not continue to push it aggressively after a refusal. "