Auto Europe
- North America
- Central America
ENTERPRISE PORTUGAL CUSTOMER REVIEWS
- 9.1
- 9.2
- 8.8
- 9.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ENTERPRISE PORTUGAL Car Rental Reviews
Average Rating for Enterprise :
LISBON, PT - Reviewed by BIJU - 23 October 2024
" Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by PEDRO - 01 July 2024
" Everything worked very well "
" Everything worked very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARTYN - 11 March 2024
" Good to see such good standards "
" exceptionally good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 27 September 2023
" As at point 3. "
" Automated registration on arrival was swiftest car hire experience to date. And helpful staff on hand to assist the technophobe!!! Drop Off was equally as efficient... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 11 June 2023
" Perfect "
" Great car & much quicker than normal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 07 February 2023
" Apart from comment about waiting above, very pleased. "
" Brand new vehicle. Guerin new check in system brilliant, although they need more staff to bring vehicles to customers. We had to wait about 15 minutes, as only one member of staff and three customers waiting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANNE - 15 November 2022
" See above "
" Best car rental I have ever experienced in over 30 years. Everything was efficient from at airport desk, collecting car, car itself and returning car. Perfect. Wis it could always be like that with other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JEFFREY - 23 May 2022
" I have rented from Auto Europe (and Enterprise) many times before, and this was the first time things went wrong. I don't blame Auto Europe, but think that Guerin at Lisbon Airport need to clean up their act and stop scamming customers. "
" Although booked as Enterprise at Lisbon Airport, the vehicle was actually provided by Guerin, and had over 50,000 kilometres on the odometer and various pre-existing damage when allocated to us. On returning the vehicle the staff then accused me of causing various aspects of the damage, and charged me nearly 300 Euros as a consequence, as I had overlooked two items of damage (a scrape on the underside of the vehicle and a scuff on one alloy wheel) when I photographed parts on the car before we left the dark and cramped parking garage. Fortunately I took out the extra cover insurance and will claim a refund, but I will certainly not rent from Guerin again, and will check to see if Enterprise sub-contract their service at other airports in future, as their good name is being sullied. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MADEIRA, PT - Reviewed by NUNO - 12 January 2021
" Car like new, good service "
" Good service, quickly and a new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 11 November 2019
" No problem with Auto Europe service and very competitive in price. "
" Would be nice to know what car you will be provided with when booking and not just 'similar' "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SETUBAL, PT - Reviewed by IVAN - 01 November 2019
" Be ashamed. I think you are happy now. I paid but I did not get the car. thanks again "
" It was a nightmare disgusting horrible crap you just STEAL MY MONEY, BE ASHAMED........that just I wanted to say. thanks a lot for your services..... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTIMAO, PT - Reviewed by GEORGE - 25 October 2019
" . "
" H "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by KEITH - 09 July 2019
" Not the first time I have been with Auto Europe and will be back again.Well Done! "
" First time with Enterprise and it was smòoth experience and first class staff at Porto airport depot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by BRIAN - 22 March 2019
" all smooth ,no hidden charges and good estimate of cars condition "
" very good overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 01 March 2019
" See above "
" Efficient and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GIOVANNI - 01 March 2019
" Highly recommended "
" Finding the right office in Faro was not easy as there is no notice of where you have to go. Except for this, everything was perfect. The car was clean and worked perfectly well, counter staff very kind and helpful and drop-off fast and acurate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DERMOT - 23 December 2018
" Very happy with service "
" Great friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 30 November 2018
" A late season hire got us the car at a very reasonable price, it was new and clean and the pick up and drop off was quick and efficient. "
" The pick up and drop off were very efficient but it should remembered that it was in late November. The car was an almost new Toyota Yaris. The pick up rep spent time going over the condition and the drop off rep was very quick and efficient as we arrived. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTIMAO, PT - Reviewed by RICHARD - 30 November 2018
" What do you say about renting a car "
" My experience was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by CHRISTINE - 20 November 2018
" The counter staff were so lovely and helpful and gave us lots of tips on what to see on the island. There was a little upselling which is to be expected, but they were not pushy like some other car hire companies. The people int he car park for collection and drop off were also very professional and friendly and I would definitely use this company again for car rentals "
" The book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 30 October 2018
" a "
" a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANDREW - 15 October 2018
" As Above "
" We were happy with our experience with Enterprise. The car was a little battered and bruised but it did the job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4