ENTERPRISE SPAIN Car Rental Reviews

LA CORUNA, ES - Reviewed by DAVID - 01 September 2025

" See above "

" The car had a half tank of fuel on pick-up, not the full to full we had booked, and there was no other option available so we had to accept it. I contacted Auto-Europe to let them know our booking was not as intended, and it was recommended that we get in touch with Enterprise to ask them how much fuel was needed for a half tank of petrol. I asked the AutoEurope agent if he could do this on our behalf, which he did, but it didn't really solve the problem of how much fuel to put in to reach half a tank, as there is no way of knowing how much fuel was already in there. Although the AutoEurope contact was prompt to reply, there was no acknowledgement of the fact that this important element of the booking had been changed, and no reassurance to our request that we would not be penalised for having to deal with this issue. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by RICHARD - 31 July 2025

" Very positive experience "

" Excellent service friendly staff. The car was first rate and easy to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JULIAN - 15 July 2025

" Would have no problem recommending AutoEurope "

" Car was great apart from the damage to the right hand side. Staff were helpful and friendly. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SANTANDER, ES - Reviewed by KAREN - 07 June 2025

" Easy and trouble free "

" Excellent service at pickup, lovely staff to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by NICHOLAS - 10 October 2024

" All went well thank you "

" No problems or issues to report "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by PHILLIP - 10 September 2024

" shocking "

" charged an additional 200 euros as car i paid for was given to someone else "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by PAUL - 05 September 2024

" Very easy - use Auto Europe every time. "

" Excellent support when checking in with the team, and returning the car with Javi - great car too! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PHIL - 03 September 2024

" Really good and easy process - professional and extremely helpful. "

" Great customer service picking up and dropping off the car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PAUL - 09 July 2024

" All went smoothly and problem free "

" Very smooth and no snags or hidden costs. The staff at Enterprise were very helpful especially Santiago who was really professional, very informative and made sure we were familiar with the cars sat nav and other controls. Good al round experience "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRANADA, ES - Reviewed by MICHAEL - 31 May 2024

" My only criticism is the cost of hiring a baby seat and booster seat which I felt was too expensive for what it was. "

" Enterprise staff were very friendly and helpful. Their instructions were communicated very clearly to me. Overall a very good experience. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOSE EMILIO - 08 April 2024

" Enterprise do not offer the kind of car I rented. Estate cars are not available from Enterprise at Seville's airport. The office was not inside the airport but at the end of the car park. "

" The office was supposed to be at the airport when that was not the case, the actual office was at the end of the car park. Not very important, not very far, but not very accurate information on the site while booking. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by KAREN - 08 April 2024

" Good experience overall. Will use again "

" Excellent customer service from the desk staff when I picked up the car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by MALCOLM - 07 April 2024

" I always recommend Auto Europe to friends without hesitation. "

" Very smooth pick up and drop off service. Very friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PAUL JOHN - 13 March 2024

" Staff were very friendly and professional both during the pickup and the drop off. Very happy and satisfied customer "

" Staff were very friendly and professional both during the pickup and the drop off. Very happy and satisfied customer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by CRAIG - 06 March 2024

" Yes I would. "

" Maria was excellent and explained all the information accordingly. We had a really professional experience with Enterprise. I would say it was the best experience I have had with rental cars and that is down to the professionalism of Maria. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by NICHOLAS - 24 July 2022

" Easy to use "

" Car had damage to most panels The desk said fuel was 5/8. It was 3/8, but by the time I noticed I had left the car park and was on unknown roads so difficult to get back to query "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

MADRID, ES - Reviewed by ALICE - 02 June 2022

" Overall good experience but be prepared to not be given what you booked if you booked quite far in advance. "

" Finding the enterprise base in Madrid was difficult - better instructions would have been appreciated. Asked to pick up later than originally booked. Rang to ask this and also went in person and were given conflicting information so arrived to pick up keys and then asked to leave it in car park until we were ready to leave. This was accommodated. Were originally given a much larger vehicle (van) than was booked and after asking for what we booked several times were given a smaller vehicle. Still not what we booked (Citroen berlingo) but smaller enough to not be too worried about parking. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ALEXANDER - 17 May 2022

" Having had bad experiences previously with car hire in Spain we were delighted with everything. "

" We could not fault the service we received from Enterprise staff. They were extremely friendly and helpful on both pick up and drop off. I would certainly use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PAVLOS - 20 April 2022

" Booking experience was seemless via Auto Europe, but would have expected some additional checks to ensure that experiences such as ours do not occur. The other companies told us that Enterprise tends to overbook and that was likely the reason why they found an excuse not to give us a car. "

" Enterprise refused to give us a vehicle and canceled the booking, on the basis of showing them a UK driving license (which legally is still recognised as valid by the EU). They claimed they needed two driving licenses (which is not feasible as i had exchanged the Greek one for a UK) and that the passport and the driving license needs to be from the same country. They would not accept that despite Brexit, UK driving licenses are still valid and claimed that under their terms and conditions, UK driving licences are considered "international". This left us stranded at the airport, with two young children, a pushchair and buggage, looking for another car. Worth noting that all other companies accepted the driving license as expected, but we ended up having to pay double the price. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by PATRICK - 15 April 2022

" Generally good, but the phone support should be 24/7. I have tried to call and got only automated messages "

" It is the second time I rent a car with Enterprise/Alamo and, despite renting an expensive top of the range, I have to end up with a midsize economy class. The staff is courteous enough, but I feel the company is based on a business model that is purposely deceived customers. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

SEVILLA, ES - Reviewed by FREDERICK - 14 April 2022

" I was expecting the fuel tank to be full "

" There seemed an awful lot of keys for the car hire operator to press before our booking was processed "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by CHARITON - 12 April 2022

" All good aside for the two aspects mentioned previously. "

" We were supposed to get a mini van - we were given a van instead but did not complain. Quarter to quarter policy should be mentioned instead of full to full (that was advertised instead) Other than that, pretty smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ELIZABETH - 08 April 2022

" None "

" Consistently good rentals from enterprise. Reliable an friendly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by GIUSEPPE - 19 February 2022

" Easy to book very very good experience "

" All fantastic and smooth. Thanks to Jorge at enterprise Seville airport. Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MARK - 23 November 2021

" Smooth process, would do it again. "

" Very friendly and helpful staff. Very quick service. Got upgraded on the car. No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by HARVEY - 09 November 2021

" Great service both at pick up and drop off. "

" Excellent service. I tend to use enterprise at home in the UK so was pleased to use them in alicante. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by NICOLAS - 03 November 2021

" Excellent "

" Excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by NATALIE - 24 October 2021

" I had requested on-site pickup in my search and hadn't appreciated it wasn't on-site at all and had to wait 30 minutes to be picked up and transported off-site. I also paid for a full tank on pick up and return full however, when getting to the Enterprise counter, this option wasn't given and I had to pay for half a tank and was told to take the car back empty - not my preferred option and what I paid for. They also didn't have an automatic car so had to accept a manual. Over the personnel were fine and the car was good quality but the above spoilt the experience somewhat. "

" Overall the experience was good however, I'm unlikely to use again as they were not located on-site. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MICHAEL - 24 October 2021

" Disgusted "

" Got delayed in the airport as my wife had a panic attack When their minibus eventually turned up after a 45 minute wait at the pick up point They advised us at the rental office that they had given our vehicle to someone else as we took too long Basically they didn't have one there for us to start with I believe This was proved true as 4 other families turned up over the next two hours and was greeted with the same lies (no cars were there to give) when I rang your people I got nowhere You ripped me off with no compassion Disgusting "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by PHILIP - 22 October 2021

" Its worth paying a little more to get peace of mind and fantastic service. "

" Superb service, and so helpful when we parked the car in the wrong car park, but were in a rush to get our plane. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by GARY - 18 October 2021

" Lovely car great service at pick up in Valencia and drop off in Malaga "

" Faultless pick up and drop off. Free upgrade great car, great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JEREZ, ES - Reviewed by SHAKTI - 04 October 2021

" Your rep Victor is an asset to your company, "

" Your rep Victor is an asset to your company, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by BARNARD FORTUNE - 22 August 2021

" Great expérience "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JEAN-PHILIPPE - 05 August 2021

" appalling work ethics "

" very unprofessional staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by JOHN - 02 July 2021

" Enterprise were fine, if you don't mind spending time waiting for a transfer coach to and from the Enterprise site. "

" Enterprise car hire as a company were very good. However the Auto Europe booking said Alicante Airport, the pick up location was not clear that it was an off Airport transfer by coach and return to the Enterprise car registration office and car compound. No directions were given by Enterprise on the directions to the compound for the return of the car, drove around an industrial estate for nearly 10 minutes. Also all the documentation for the hire of the car sent by email to me was all in Spanish. Also when the car was returned and inspected it was only verbally communicated to me that everything was ok but no confirmation email. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOHN - 25 November 2020

" Overall quite pleased but the drop off process was not easy to navigate as we had an early flight before the Enterprise Office was open and had to leave the car at Aquacar Parking (away from the terminal building) "

" I should like to praise Victoria who was the lady who collected us from Alicante Airport long after the office had closed and was very patient and understanding. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEVILLA, ES - Reviewed by VERENA - 20 October 2020

" Auteurope great as usual, Enterprise not so much. Will go again with Centauro next time. "

" Todavía esperando el descuento prometido por haber esperado que estuviera disponible nuestro coche. Además, nos cobraron 2 veces por el precio de alquiler. También aún esperando el reembolso. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by VINCENT - 16 September 2020

" Easy pick up and drop off.. "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANTHONY - 12 January 2020

" Excellent "

" Excellent staff; friendly, courteous and professional. We had to cut short our visit due to the illness of one of our party. The staff response was positive and supportive- especially as we had driven to the wrong terminal at El Prat. We were chauffeured over from T1 to T2 and we were hugely impressed. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 30 December 2019

" The great thing is that Enterprise car rental staff seem to be properly customer orientated:). And think 'let's ask what would suit the customer' When the lady whom we picked the car up from realised that later in the hire period there would be 5 persons and that the cabrio that had been ear-marked for me (even though I hadn't selected this option it would have been a very nice free upgrade) would not be practicable she gave us the option of taking a hard top mid size compact car of the class I had originally ordered and that would accommodate 5 people or a'dirty' half-filled auto SUV ('dirty' being a relative term in car rental terms - very clean inside and just a bit dusty outside). The smaller compact car being easier to drive and park around the crowded Spanish towns but the SUV being more spacious - I took the SUV for the space. The important thing is that she thought to let me make a decision rather than just doing what was easiest for her - great customer service. + no waiting on collection or delivery + On dropping off the car the Enterprise representative can see the car (the distance from the office to the car is 20 metres) and I don't know if it was just luck or by design but she waited until all 5 people had got out of the car and got all their stuff sorted before appearing rather than 'pouncing' on us and processing the check-in whilst we were checking bags, wallets, passports sorting stuff out etc - waiting to appear at just the right time - is that a trained behaviour, luck or just a reflection of the staff you employ? Will continue to use Enterprise - you keep delivering above expectations. Well done :) "

" The only negative is that there needs to be signposting at Palma airport letting customer's know where the office is - next to the car park where all the car rental cars are but some 200 metres from where most car rental offices are. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORENSE, ES - Reviewed by REET - 26 October 2019

" All good! "

" Nice and easy process, very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PETER - 17 October 2019

" A good experience at a reasonable rate. "

" The Staff in the Enterprise office at the train station in Malaga were great and made the whole experience of hiring and returning the car stress free from beginning to end and are to be congratulated. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ERNEST - 15 October 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MALCOLM - 08 October 2019

" Car great, driving very comfortable plenty of room for two good sized suitcases and two small. Petrol consumption brilliant almost half empty 23 euros. Return to car hire office really easy. "

" Operator could not have been more helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ROBERT - 07 October 2019

" The process was really simple. Everything was explained on the website and payment etc all went smoothly. "

" I'd never rented a car in mainland Europe before and didn't know what to expect, but I was completely satisfied by the ease and simplicity. Staff were very friendly and made the process stress free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by MARTIN - 24 September 2019

" Excellent "

" We had an excellent experience at the Enterprise office at Girona rail station. The staff could not have been more helpful. I would highly recommend this site and Enterprise staff!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by MARTIN - 22 September 2019

" As above "

" Excellent service from María at Bilbao airport,very professional . I will use Enterprise again if I require any car rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 17 September 2019

" Great hire. "

" Great hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by PETER - 16 September 2019

" Great company and a great car - highly recommend "

" As per usual Enterprize are A1 - fantastic service, lovely vehicle. Highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANRESA, ES - Reviewed by ELIZABETH - 15 September 2019

" The young salesman spoke English and very helpful. "

" Helpful staff, excellent car, overall very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by ANTONIO - 14 September 2019

" Absolutely recommendable, I've never had a less stressful experience when renting a car. I knew it is possible and Enterprise just showed me how to do it. Friendly and efficient staff. "

" Absolutely stunning service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by DIMITRIOS - 05 September 2019

" It's not super-clear what level of insurance you're buying. "

" Diego was amazing. We've never experienced such a courteous and helpful car rental person. He took the time to walk arund the vehicle with us to mark off any existing damage, helped us connect the phone to the in-car stereo system, and was pretty much available to help in whatever capacity was needed. He also helped explain the level of insurance we already had; which was a bit opaque during the ordering process. Because of him, we'll be back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by DOMINIC - 02 September 2019

" See above "

" Awful car collection experience- 45 minute wait for no obvious reason. The other car hire desk staff from Avis etc were laughing and offering to serve the Enterprise customer queue!! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by ANDREW - 17 August 2019

" First time I have used, will do again "

" Very efficient pick up and drop off. Friendly and courteous staff. Condition of car was poor in my opinion "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

BARCELONA, ES - Reviewed by PAUL - 12 August 2019

" Great service and very easy to use! "

" Excellent service - hassle free! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ENRIQUE - 01 August 2019

" Perfect, no faults! "

" Perfect, no faults! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by OWEN - 01 August 2019

" All good "

" Man who rented car was very helpful to make sure we got what we needed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DAVID - 27 July 2019

" As above. "

" When we arrived the car I had booked and paid for wasn't available. So they gave us a smaller car which was a massive squeeze to get our luggage in. We had 3 adults and an infant and to get everything in a duke was extremely uncomfortable! I was very unhappy at having to use a smaller car for the whole holiday. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by NADA - 21 July 2019

" As mentioned perfect service but cheaper on the day to book via third party "

" Efficient and warm welcoming staff - however I made My reservation on the day and it was 60 euros cheaper through a third party "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PATRICK - 03 July 2019

" as above "

" all good, but even they admit to an excess of complaints re. model of car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by DUANE - 01 May 2019

" Car however was very disappointing as we had paid for a seat Leon or similar which has a good engine size . We were supplied with a very different car which , when driving on any road and particularly in Andorran mountains struggled with acceleration and hills , grinding to a slow slow drive . This was very frustrating considering we paid a premium for a car that would have some power . Enterprise advised us that whilst we may have booked a seat Leon standard with auto Europe they had been provided different information and therefore provided a low spec car . This was very frustrating and disappointing and we were unhappy with Autoeurope for not delivering what we had paid for . This is wrong and we would like this to be reviewed please "

" Staff helpful and professional . Car was clean and in good condition - however it was not to the spec re engine capacity that we had paid for - enterprise however stated that this was not their fault rather a change in spec from what we requested with auto Europe to what information had been sent to enterprise . This seems very unfair . "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by ALAN - 24 April 2019

" We continue to use Auto Europe. Generally we opt for the big hire companies or their offspring brands and the arrangements through Auto Europe have always worked smoothly. "

" Very efficient processes for collection and drop off. Advantageous that the depot is located off airport once you know where it is and the shuttle bus service is very efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ALLAN - 03 April 2019

" In common with other providers, the cost of no excess insurance and other services (satnav - see above) was not disclosed at time of order. When is this going to become transparent? "

" No additional cost was shown when requesting a satnav at time of ordering. On collection local staff tried a ridiculous daily charge ( Eur12 for the satnav, Eur20 for the car). This was discounted first on collection and further on return because I made a big fuss, which is to Enterprise's credit. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOHN - 28 February 2019

" Car requested not available at time of pick-up. "

" Car supplied was not prepared for use by new client. Presented as left by last user. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by ANTHONY - 11 January 2019

" Good apart from what I've written in section 3 "

" Condition of the vehicle was a real concern because the windscreen wipers were broken and completely useless. I spent an hour the day after I'd collect pec the car carrying out a repair. Had it been raining, this would have presented a serious safety problem. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VALLADOLID, ES - Reviewed by RUBEN - 03 January 2019

" Great "

" Brillant "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by STEPHEN - 11 December 2018

" All the staff were excellent. "

" Always use enterprise if price is comparable. Very friendly and no hassle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BENIDORM, ES - Reviewed by FM - 02 November 2018

" Great booking and service - well done "

" Great service and great car - no issues, totally hassle free. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JAMES - 31 October 2018

" No "

" No "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by ANDREW - 31 October 2018

" Good price, nice people to deal with, good vehicle, and easy collection and drop-off "

" Very polite and helpful staff. A bit slow collecting the car, but that's often the case with any car hire it would seem! Otherwise clear and unpressurised process, and extremely straightforward drop-off with polite staff making it a pleasure. A bit of a pain to find the Drop off point at Malaga airport (Google maps taking us to the wrong location), but otherwise no complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DAVID - 04 October 2018

" Brilliant "

" Staff at all locations very helpful and pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALMERIA, ES - Reviewed by MARTIN - 04 October 2018

" Everything very good. The usual procedure . Efficient staff. "

" All was good. Very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ROGER - 03 October 2018

" Everything went well. "

" Slightly difficult to find the office but otherwise absolutely fine, particularly the return process. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by OLEG - 03 October 2018

" Good online process . "

" Check in stuff was very focused on upselling more insurance and when I said no.. then stuff tried to present how much we will pay for any damage... All in all we feel focus was on selling more insurance and not customer service. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by CATHERINE - 22 September 2018

" Very satisfied. Will recommend to family and friends "

" Enterprise is not located in Malaga airport and is not sign posted to help holiday makers return their vehicle. However Enterprise staff were extremely helpful with this particular situation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by RUSSELL - 17 September 2018

" All documentation was supplied in the local language which makes it impossible for all customers to understand the terms and conditions despite your staff saying sign here for this and this, it is not possible to question the staff fully to obtain a comprehensive understanding. I ask that you review my car hire and reply to me explaining the excessive charge. "

" I was dealt with at the counter by Kensa and she told me the car was full of diesel and I could bring it back without fuelling it as the hire company fuel rate was cheaper than a fuel station. I drove the car for 247 kilometers and brought it back just under three quarters full (photo proof is available) I have now been billed 61,42 euros inc. tax. for fuel. This is grossly excessive bearing in mind that today on line diesel in Menorca is quoted at 1,31 euro per litre. The capacity of the fuel tank is stated to be 53 litres therefore if the tank had been filled fully at today's price it would have cost 69,43 euro. I have been either been lied to about the refuelling policy or there is an error somewhere in the system causing me to be over charged. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JENNY - 11 September 2018

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by IAN - 30 August 2018

" First time I used your company. Will never use it again and I will make an exstra effort to make sure no one I know will. Have a nice day "

" Don't know where to start. How about charged an exstra day for 30min. Could not accept my visa card. Everyone else could. Total nightmare. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by RICHARD - 24 August 2018

" No further comments. "

" The only issue was that a warning light appeared suggesting that a service was due. I tried calling the number provided to me by Enterprise and nobody picked up, despite calling about 10 times over a 3 day period. This could have been an emergency, but nobody was there to help. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LA CORUNA, ES - Reviewed by TRYSTAN - 21 August 2018

" easy a smooth "

" the staff at this site were very nice helpful .. one small thing didn't get the car until 12 instead of 10 but not unhappy .. had a great car to drive... would i use this site again most probable. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORENSE, ES - Reviewed by REET - 04 August 2018

" All well. Thanks. "

" Nice experience, all well, thank you very much. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JONATHAN - 11 July 2018

" Auto Europe provides the wrong instructions to find the hire car in Palma and there was significant extra insurance to pay. Enterprise were overall good but I am not happy witH auto Europe as a broker. "

" enterprise staff were good as was the car, although I am constantly annoyed that rental companies don't have the car you actually booked. Extra insurance costs are too high which is an industry wide problem. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by GLYNDWR - 08 July 2018

" Good service, no pressure sales or upgrades, good clean car "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by SALLY - 01 July 2018

" Extremely satisfied "

" The staff were extremely helpful and pleasant. Would highly recommend. Will not hesitate to book again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by ROGER - 25 June 2018

" Easy to use website, have used before and have already booked with them for our next holiday "

" Excellent, all 3 staff were very friendly and helpful with an extremely positive attitude "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 21 June 2018

" Generally good "

" Boot size was poor on the Nissan Juke. It is not similar to a focus in terms of boot size. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DIANA - 12 June 2018

" Excellent "

" Really easy and great car . Best we've ever rented "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by KEITH - 03 May 2018

" More than happy to use and recommend AutoEurope again. "

" Everything went very well. Staff very helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by BRIAN - 02 May 2018

" Good service and as expected "

" At the pick up the staff were very busy and clearly dealing with some overbooking of cars. It was therefore somewhat slow but once I was seen the service was friendly and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by RODERICK - 05 July 2015

" very good experience "

" They were very professional. The best hire car company I have dealt with. "

ALICANTE, ES - Reviewed by MOIRA - 03 July 2015

MALAGA, ES - Reviewed by IAN - 03 July 2015

MALAGA, ES - Reviewed by PIERRE - 30 June 2015

MALAGA, ES - Reviewed by CAROLE - 29 June 2015

" 1st class could not have been better "

" enterprise have the most polite staff i have ever delt with i have hiring a car now for 14 years they are far the best ! created with a smile and handshake booking in and taking the car back well done !!! "

BILBAO, ES - Reviewed by MARK - 16 June 2015

" My dissatisfaction is rather more with Dollar, who our original booking was with, but as it only covers Enterprise below and as Dollar are your partner, you should have some sway with Dollar. They refused to give us a car because we were a day late, even though the car was booked for a fortnight. You said we had to forfeit our money and pay again, so to get us on our holiday we booked with Enterprise through you. The contract was for car hire for a fortnight, so however late we were, there should have been a car available. We are pursuing this further. Hertz have been a terrible company to deal with before and I don't think you should be dealing with them if they give their customers grief like this. Based on this I can't recommend you. "

" Very satisfied, as we have always been. The guy on the desk could NOT understand why Dollar should be refusing to give us a car. "

MALAGA, ES - Reviewed by CLARK - 15 June 2015

" Quick and easy to find and to use; nice car. "

LA CORUNA, ES - Reviewed by BARNARD FORTUNE - 14 June 2015

" Nothing further, great service "

" Excellent service "

IBIZA, ES - Reviewed by GAVIN - 14 June 2015

" Very easy to use website with good choice of rental companies to choose from "

" Friendly staff, hassle free rental with easy pick up & end of term handover "

LA CORUNA, ES - Reviewed by BARNARD FORTUNE - 09 June 2015

" Excellent "

" Excellent "

MALAGA, ES - Reviewed by IAN - 05 June 2015

PALMA DE MALLORCA, ES - Reviewed by GARY - 04 June 2015

" Booked a Seat Ibiza or equivalent on the basis that it would be big enough to take a bike bag. On arrival was informed that we were to have a Nissan Micra. Staff offered a VW Golf at an extra cost of 42 Euros but eventually supplied a Hyundai free of charge. Difficult to see that a Seat Ibiza is classed as the same size as a Nissan Micra. It was all resolved. Excellent procedure to pick up a car full of fuel and return it full. I would say all tourists do not like paying for a tank of fuel up front which they may not use. "

" As per above "

UBEDA, ES - Reviewed by SUSAN - 31 May 2015

" The gentleman was really helpful as we picked up the car a day early. The car was lovely very new and in perfect condition "

" as above "

SEVILLA, ES - Reviewed by ALLAN - 25 May 2015

BARCELONA, ES - Reviewed by STEVEN - 24 May 2015

" Fantastic service, very impressed with the staff mark and natalya "

MALAGA, ES - Reviewed by COLIN - 24 May 2015

" Very friendly and efficient staff. I would definitely use them again "

MALAGA, ES - Reviewed by CHRISTOPHER - 17 May 2015

" Excellent car and service - very good value "

" Pick up and return very easy, trouble free. Car clean and exactly what we ordered "

MALAGA, ES - Reviewed by TREVOR - 08 May 2015

" Good company, have used them before. On arrival off the flight we were given a bottle of water(nice touch) The car was new only 400 miles on the clock. Staffr were attentive. "

PALMA DE MALLORCA, ES - Reviewed by JEFFREY - 06 May 2015

" Showing the rental company before booking has been a big improvement, as has the ability to select their refueling policy "

" Very efficient "

VALENCIA, ES - Reviewed by TOUHAMI - 04 May 2015

" will use again "

" will use again "

MALAGA, ES - Reviewed by IAN - 24 April 2015

" Excellent - as ever "

" Very helpful "

MALAGA, ES - Reviewed by JOHN - 19 April 2015

" Very courteous, helpful and friendly staff both at pick-up and return. The car was bigger than we booked which was an added bonus. Extremely pleased with the Enterprise experience. "

MALAGA, ES - Reviewed by CRAIG - 18 April 2015

" No problems so far with the cars that I have hired. The only thing to watch out for is when you pick up the car and to note any dints or scratches. Enterprise were not that concerned about any small dints and scratches as they had a kind of card that they put over them when I brought it up when I picked up the car. They told me anything within the card was OK for enterprise. This may not always be the same with other Car hiring companies so check. All in all I am happy with Auto Europe. The real test would be if I had any issues though and how it was dealt with. Thankyou. "

" Very pleased with all the service received. No problems with the pick up or the drop off in Malaga and we were treated really well. "

MURCIA, ES - Reviewed by IAN - 15 April 2015

" The staff at enterprise were excelent, very helpfull and courteous "

OVIEDO, ES - Reviewed by GARY - 12 March 2015

" Excellant service and value for money "

" Polite, informative and helpful "

MALAGA, ES - Reviewed by CLIVE - 16 February 2015

" The liability for an insurance excess is potentially significant and the company should focus more on packages that cover that at a reasonable price. Separate policies are available in the market for 12 month cover at £40 or so. An equivalent AE offering either for each hire or annual would be useful "

" Most other companies at Malaga Airport had long queues. Enterprise had none which is good. Nevertheless the check-in process and paperwork could have been much more efficient. There no longer seems to be any pre-arrival preparation. "

ALICANTE, ES - Reviewed by STUART - 17 January 2015

" very helpful--wlll certainly use them again. "

" so polite and helpful. "

OVIEDO, ES - Reviewed by PHILIP - 12 December 2014

" Easy to book, and a competitive price "

" Great car, friendly service, all good "

SEVILLA, ES - Reviewed by NICK - 10 November 2014

" Probably the easiest hire for me with no unexpected charges! "

" My main concern is handing the car back and not knowing if my deposit is returned in full. Thankfully this was returned same day. "

MALAGA, ES - Reviewed by ALAN - 07 November 2014

" Simple to navigate web site and uses the top companies "

" Hassle free and pleasant staff "

OVIEDO, ES - Reviewed by ENRIQUE - 14 October 2014

" good service at every stage "

" very good service "

GERONA, ES - Reviewed by MATTHEW - 14 October 2014

" The Auto Europe website provided separate options for the "back full" and "back empty" options but that didn't follow through directly to the booking with Enterprise. That said it wasn't a problem to re-state that choice at the pickup desk as it as offered as an option by the rep. "

" Zero queues at either pickup or drop off, unlike the large queues at the Firefly and Goldcar desks so we were very pleased with that choice. Staff were very helpful and genuine, including how to find the nearest petrol station on our return. Car was great spec and almost new, no problems with the return process. Only problem was carrying the child seat from the pickup desk to the car (5 mins) along with two large suitcases, our own baby car seat, pushchair and toddler/infant. Would have been great if it could have been in the car already when we arrived. "

MADRID, ES - Reviewed by JAKUB - 20 September 2014

" Enterprise Madrid T1 is great, all of the staff were v friendly and professional. "

" Enterprise Madrid T1 is great, all of the staff were v friendly and professional. I will be back. "