ENTERPRISE GREAT BRITAIN Car Rental Reviews

LEICESTER, GB - Reviewed by IMRAN - 18 September 2025

" Good "

" Car Hire provided very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ROBERT - 12 September 2025

" Very Happy! "

" Staff at Edinburgh and Inverness were awesome!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by CHRIS - 09 September 2025

" Great car "

" Staff at the airport were fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RUPERT - 05 September 2025

" Auto Europe is my car rental broker of choice. It's easy to amend or cancel a reservation, and cancellation refunds are processed quickly. "

" Enterprise is a reliable car rental company, with a fair policy on vehicle wear and tear. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by KEVIN - 24 August 2025

" 8/10 "

" Car was a substitute vehicle of a similar class - issues checking in due to miscommunication, I had called a week prior to explain I would not have a physical drivers lic and credit card and was told this wouldn't be an issue, but on collection it was an issue, which we resolved eventually. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ABERDEEN, GB - Reviewed by PAUL - 22 August 2025

" No problems all good "

" No problems all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 19 August 2025

" We have been using AutoEurope for 20 years. We always get the best deal and a nice car. "

" A very low-key operation at Newcastle station but nevertheless friendly and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

STAFFORD, GB - Reviewed by BRIAN LEE - 07 August 2025

" Would use this branch again for sure. "

" Great experience with very professional & efficient treatment from Lucy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUNDEE, GB - Reviewed by FIONA - 03 August 2025

" Not sure why you did not offer us your own discounted insurance compared to the overpriced one you usually get from the company "

" Ben and his team were super helpful and nice "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JOHN - 03 August 2025

" Unfortunately the drop off location provided by AutoEurope was not correct. Enterprise rental company had moved from the location on the voucher document some years prior. Had to ask a passing local to get the correct location, thankfully they knew where it was and it wasn't too far. "

" Enterprise were actually really good. Great service, very quick, very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CAROLYN - 23 July 2025

" I have been renting from AutoEurope for years and it has mostly been a great experience. But lately, not so. Even putting aside the huge problems with this rental, the AE website is also a problem now. It gives you prices that are NEVER the actual price. When you click on "Find a Location" not a single one of the locations has the advertised price. This has happened to me on my last two rentals and consequently I spend hours clicking through looking for an actual price that matches the first price shown. Further, the website is glitchy in that once you click one location and don't like the price, you can't just click a different location - you have to go all the way back to the start and begin again. It's a ridiculous and annoying waste of time. "

" It was the worst car hire experience I've ever had. 1. the directions to the car hire (given on a document sent by Enterprise) were wrong. I was not the only customer who arrived late after getting lost. 2. the phone number Enterprise put on the above document was not in service, so I could not phone for directions. 3. I arrived to find a huge queue that went out the door and a zoo-like atmosphere. When I finally got to the front of the queue, I was asked for information about my arrival flight, which I was not warned of ahead of time. 4. When they finally finished processing me - which took at least 20 minutes, even though my car was pre-booked - I was told I'd have to wait while they checked to see if my car was there or at another office. 5. They didn't even begin to start checking where my car was - instead they processed four other people behind me in the queue, saying they had to check them in before they could find me a car because they were closing. I waited at least half an hour. I was not the only person in that situation. Several others were as well, and when we said politely that we needed our vehicles, we were told off by one of the employees, (I believe he was the manager) who said he didn't have to rent to us at all, and we should just be quiet. Then to me, he said "that's what you get for renting through a third party." 6. Three people who came in after me were given their cars first. When I pointed out that I was there before them, the same employee said "that's what you get for only renting a Corsa." I was made to feel like I was discriminated against for not being able to afford an expensive car. 7. So many people were complaining, one of the other employees kept telling us "everyone please calm down." She wasn't rude, she was responding to the fact that people were getting upset because we were being treated so badly and the car hire office was so unprepared for any of us. 8. When I returned the car, the queue was even longer. There was no facility to drop the keys, so I had to wait again. I took half an hour to drop the car. 9. A side note is that Enterprise does not include the London congestion charge in its price. Other downtown car hires do. Yes, it did say on the T's and C's that you get after you choose that car on the website that you will have to pay for the congestion charge, but that is revealed by the time you've already committed to it. It's an extra £15 and a pain, because you have to get on the TFL website (frequently out of service) and pay it yourself. Most car hire companies just bake it into the price they quote and take care of it for you. Enterprise is disingenuous, tricking you into thinking you're getting a deal, until you discover this hidden charge. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LONDON, GB - Reviewed by RUPERT - 22 July 2025

" Another good rental experience. "

" Enterprise is a very good company, with a common sense policy on minor scratches and dents. The only negative is that Enterprise doesn't operate a "full-full" fuel policy. Instead, renters need to return vehicles with at least the same level of fuel as on collection. In practice, vehicles are typically returned with more fuel, since otherwise there may be a refuelling charge. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERBY, GB - Reviewed by ADRIANO - 18 July 2025

" Very happy indeed - will definitely use you again. "

" The gentleman at your Derby branch was very helpful, efficient and professional - couldn't have been happier with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by SIMON - 09 July 2025

" Excellent "

" Very helpful. Had an upgrade as car size ordered was not available. Very pleased with Enterprise staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by WILLIAM - 07 July 2025

" Could have been handled much better by enterprise. O arrival the car was not in the bay they sent me to. On return they could not find the car plate on their system! "

" No contract received on hiring by email nor after return of car despite Enterprise calling me shortly after the return to check my email address. Crazy as they had all my details via your voucher also "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OXFORD, GB - Reviewed by MARC - 04 July 2025

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DEBORAH - 02 July 2025

" Always have had a great experience renting through autoeurope - good value and good service - what's not to like? "

" Enterprise has a great customer service team. Handover at Gatwick was very speedy, thanks to Sam and Luis'a help "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWQUAY, GB - Reviewed by STEVEN - 28 June 2025

" Staff all good "

" All good seats in car a bit stained "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRISTOL, GB - Reviewed by STEWART - 23 June 2025

" Only comment would be that booking online, the option was for "Collection at Terminal" but I still had to get a bus transfer when it was suggested that this wasn't the option. Perhaps this should be updated to reflect the logistics at Bristol Airport. "

" A great experience with Enterprise - the agent who handled my collection was fantastic and everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KIRKCALDY, GB - Reviewed by KENNETH - 20 June 2025

" As above and I have hired many cars in many countries. This was the best ! Well done. "

" Fast efficient seamless pickup and the extension of the hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DEREK - 20 June 2025

" The experience on this occasion was not normal for Enterprise. I have been given an upgrade on the next rental. "

" The only car of comparable size available was a car that was 3 years old. It had not been washed and the driver and passenger seat were in need of a shampoo. Was offered a car wash but it would have taken too long. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BRADFORD, GB - Reviewed by KHALID - 19 June 2025

" Absolutely horrible experience, was denied the car and did not refund my money. I will be leaving a 0 star review on all platforms. Completely ruined my plans to go on a holiday "

" Absolutely horrible experience, was denied the car and did not refund my money. I will be leaving a 0 star review on all platforms. Completely ruined my plans to go on a holiday "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LONDON, GB - Reviewed by CATHERINE - 17 June 2025

" See above "

" Collected car - this took a ridiculous amount of time. Landed at midday at Stansted and did not drive away until 1.30pm! Drove car one way to Greatford village, parked it in a secure gated driveway all week and drove it back to airport on Friday 13th. Now being told I will be charged £325 plus admin fees for a so called tyre rupture that I apparently caused! Said rupture, more like a nick was 1cm long and 1mm deep and there is no proof that this was caused by me. I was told to check the car on collection and told to look for scratches and dents. I highlighted marks on the hub cab and was told those were irrelevant and not to worry about those. At NO POINT did anyone tell me to look for 1cm nicks in a tyre! I will NEVER use Enterprise again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

IPSWICH, GB - Reviewed by TIM - 21 May 2025

" I had hoped Enterprise was a reliable firm that was not likely to pursue such unsubstantiated claims. "

" My rental of the vehicle began in Ipswich and completed in Blackpool. No damage was identified or recorded at either location. However, following the vehicle's return to Ipswich I am now subject to an erroneous excess charge in relation to the vehicle which can only have happened post-the completion of my rental, and is completely unsupported by any evidence to the contrary. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

YORK, GB - Reviewed by MARILYN3 - 27 April 2025

" Good "

" Good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SUSAN - 05 April 2025

" I also don't like the idea I got a ticket they said for shopping at Aldi in Hoddeson the sign clearly stated 1.5 ours were free to shop. "

" I didn't like the way they told me not to take any notice of the light coming on saying there is a problem with the airbag also the light that says service due immediately. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LUTON, GB - Reviewed by EBUNOLUWA - 02 April 2025

" Affordable good cars "

" very supportive , excellent service all the time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANNE - 24 March 2025

" Auto Europe is great at finding the best deals. I like how the options are presented as it makes it easy to find the right deal. Easy to book and good comms to confirm booking and to remind me of what I need when I collect the vehicle. "

" Perfect location when arriving to Newcastle by train. Staff are friendly and made sure I understood everything before getting into the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LUTON, GB - Reviewed by BRIDGET E - 13 March 2025

" affordable nice cars "

" the customer service is excellent, staffs are friend and they are prompt in attending to customers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by BERNADETTE - 04 March 2025

" Great team Keep up the good work "

" Friendly & professional staff Hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by MARY - 26 February 2025

" From arriving at hire centre to returning car . It was smooth and hassle free "

" Very smooth process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by IAN - 22 February 2025

" Very happy with our car and how the process was handled. We would definitely use again. Thank you. "

" Very happy - everything went smoothly with collection and drop off. Car was perfect for our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEWISHAM, GB - Reviewed by STEPHEN - 23 January 2025

" Smooth experience, great service, lets hope it continues.. "

" Great service from Rokas and the Lewisham team as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEWISHAM, GB - Reviewed by STEPHEN - 20 January 2025

" I only use Autocar Europe nd have done for many years, its the best meta site for car rental hands down. "

" Great service and great team, efficient, fast and willing to go above and beyond for the customer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by ROBERT - 18 January 2025

" A rental that we barely used as driving it stressful. The car was driven only to our destination and to get to the airport for our return. We used alternative transport during our stay in Scotland "

" A 4 door car booked but none available.Entry to back seats was through a 'door' that required front door occupant to open front door and push front seat forward. Car given late by an hour without documentation of condition Manual drive booked but car was automatic. On return agent claimed small damage to one tyre which I could not contest as I had not documents sent by email. Nor was I sent photographs of damage by email "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by BERNADETTE - 15 January 2025

" Great service Much appreciated "

" Always a pleasure Hassle free Professional & friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANTHONY - 15 January 2025

" The only issue was with the windscreen wipers which made a noisy juddering sound when used. "

" Everything worked fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by STEPHEN - 10 January 2025

" Have used them for many years, good service as usual. "

" The car I booked hadn't arrived so I was very happy to be offered a Mercedes instead. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MICHAEL - 10 January 2025

" See above "

" Straight 10s No waiting on collection Friendly guy on collection, who did not try and push on 'extras' which I didn't want. And everything was ready for me: I even had a choice of 3 cars to choose from:) Ross on drop off: friendly, professional and courteous I didn't particularly rate the car, but that is down to Mercedes not making that good a car not to Enterprise or the condition of the car itself which was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORPINGTON, GB - Reviewed by ADAM - 08 January 2025

" as above "

" Charles at the Orpington branch was great. Personable, communicated very well and was very friendly. He handled a lot of people by himself at the time I arrived and kept everyone informed and was very professional. I have just over 100 employees in my company and when I notice excellent service, I wouldnt hesitate to employ someone with Charles ability. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by PEDRO - 06 January 2025

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ALEXANDRA - 04 January 2025

" I like the website info, especially having a Spanish licence, I like the email follow up and reminders, I like the voucher (except the mistake mentioned) and the telephone assistance when I wanted to extend my dates was excellent, including honest advice to do my own search for a cheaper option ( in the end yours was the best anyway). "

" There was a mistake on the voucher about pickup and dropoff. Gatwick South has an Enterprise counter in the terminal but your voucher said I had to get a shuttle bus (I asked several people for the shuttle bus and eventually found the Enterprise counter alongside Avis etc..). Also, I misunderstood the fuel policy. I took the car back with 1/4 tank as I understood from the Enterprise staff that's what is paid for, whereas it was 3/4. Anyway, that's an Enterprise issue but maybe it could also be a pointer on your system to explain such things. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by KIM - 01 January 2025

" Good. "

" Unfortunately the satnav did not work one day and I made several phone calls to the Birmingham number. I tried all options, including the roadside breakdown, and on each occasion held on till I was cut off. It meant that we missed out on a morning trip. Fortunately the satnav reset itself later in the day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by ANNE - 12 December 2024

" I have no issues with Auto Europe .., I have used them many times . Enterprise absolutely disgusted with . "

" I dropped the car off at the appointed time Monday . After checking the vehicle numerous times the employee said he found 2 scrapes on the front driver side . I told him absolutely did not cause this and was told the manager would call me the next day ( still has not happened ) . The most distressing thing is that they have taken £1300 in top of the £200 deposit and told me it could take 90 days to sort out . "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 9

LUTON, GB - Reviewed by JOHN - 05 December 2024

" Good price and service "

" All went smoothly, apart from the windscreen washer fluid being empty "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EASTBOURNE, GB - Reviewed by CYNTHIA - 26 November 2024

" This is my third time. Good, as before. "

" This last car was rather scruffy but ran well enough "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by JULIA - 21 November 2024

" Very easy to book the car rental; efficient and friendly service collecting the car. I was upgraded to a better vehicle; which performed very well. Staff member who checked the vehicle on return was very pleasant and efficient. Overall a 5 Star experience. "

" Very easy to book the car rental; efficient and friendly service collecting the car. I was upgraded to a better vehicle; which performed very well. Staff member who checked the vehicle on return was very pleasant and efficient. Overall a 5 Star experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MIKHAIL - 08 November 2024

" All good "

" Everything was good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by SCOTT - 31 October 2024

" I like Auto Europe's ability to cancel up to 48 hrs prior to collection (plans can change unexpectedly). "

" I have used many times before and I continue to be very happy with their staff, vehicles and value for money.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ABDUL - 21 October 2024

" Very quick and efficient service "

" Very quick and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by KAREN - 17 October 2024

" Overall good "

" Very slow check in process but once on the road we were very happy with the vehicle "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SAU MENG - 06 October 2024

" Very simple and easy to book. Most impressed! "

" Very happy with pick up and return. Prompt and efficient on both counts. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by PHILIP - 03 October 2024

" Excellent. "

" The centre was very busy when we arrived and so we had to wait in line for some time. However, this did not detract from an otherwise excellent experience with Enterprise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALISBURY, GB - Reviewed by LESLIE - 29 September 2024

" As above, "

" Efficient, generous (upgrade offered at no charge) , good vehicle briefing. Vehicle immaculate.. Only down side ...a print out of the pick up milage and fuel level.... relying on memory to record such things at pick up is not a good idea., "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARTIN - 17 September 2024

" Apart from the puncture issue the whole process was easy from start to finish "

" 1st car had a slow puncture which cost me approx 2days of my break to sort out, lucky for me the young man at Enterprise Norwich ( Tyler) was very helpful and replaced it with an upgrade free of charge "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

CARDIFF, GB - Reviewed by ANDREW - 13 September 2024

" You - AutoEurope - gave me the wrong address for Enterprise. As a direct result I needed to walk for 20 minutes to the correct address during which time I was drenched in heavy rain. "

" Because you had given me the wrong address, I tried to contact Enterprise. They hung up on me without giving me the correct address. My taxi had to leave for another booking. On the day, Enterprise staff were mildly sympathetic. On drop off, I received a more fulsome apology, a promise to investigate why the phone call was ended and, two days later, a follow up call saying that Enterprise had contacted yourselves and requested a 20% refund (to pass on to me) because of the incorrect address. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANNE - 01 September 2024

" Auto Europe is a great site to find the best value deals for car hire. I always try this first when I need to hire a car. "

" Easy to book and excellent location. Staff were friendly and professional. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ANDREW - 29 August 2024

" Makes the compare and selection process easier "

" Very easy staff to deal with - genuinely informative and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MATTHEW - 26 August 2024

" I have a nagging suspicion that when certain rental companies receive a reservation initiated from AutoEurope, they look to supply the oldest and most beat up vehicle available. Noo, that cant possibly be the case ! "

" Old VW Polo with many miles and associated scratches to match. Tyre warning lights active upon collecting the vehicle. Oil warning light appeared after < 100 miles of driving. Now waiting for Enterprise to offer a refund for the oil that I had to purchase to save their engine ! "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

INVERNESS, GB - Reviewed by RONALD - 26 August 2024

" Excellent service "

" Great, very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MICHEL - 23 August 2024

" The car got me safely and smoothly to wherever I needed to be in spite of the battery light being on throughout the hire. I drew this to the desk staff's attention on returning the car. "

" Overall an excellent service except for the low battery light showing throughout the hire. However, perhaps the previous hirer failed to notice it. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by ANDREW - 21 August 2024

" Good all round service "

" Good all round service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by STEVEN - 14 August 2024

" Very good service all round "

" A nice upgrade and a very simple collection and return. Staff friendly. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BATH, GB - Reviewed by RAN - 12 August 2024

" Please see above "

" They didn't have a car when we arrived and we needed to drive to another location to pick up the car "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

YORK, GB - Reviewed by FRANCIS - 11 August 2024

" When i checked in I found that I'd accidentally booked for the next day but the agent was a able to find me a car. And when I needed an extra day, they arranged that too. I was very impressed by the flexibility and sympathy shown by the agent with whom I interacted. "

" When i checked in I found that I'd accidentally booked for the next day but the agent was a able to find me a car. And when I needed an extra day, they arranged that too. I was very impressed by the flexibility and sympathy shown by the agent with whom I interacted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by STEVEN - 02 August 2024

" I was confused and concerned that the booking was cancelled in the first place. "

" When I went to the desk at Gatwick Airport I was initially told that my booking wes cancelled by Auto Europe. However the branch manager at Gatwick Enterprise car hire who I think is called "Jan," helped me immensely. Jan worked very hard, phoning lots of oncall people and senior staff on a Sunday and fixed this unusual issue and resolved it satisfactorily. I am very grateful to her as she made our holiday experience much nicer. Well Jan and the staff at Enterprise car hire Gatwick Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GLASGOW, GB - Reviewed by LUKE - 22 July 2024

" Excellent service, very pleased "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by KORI - 12 July 2024

" Great car rental experience "

" This was the easiest car rental I have ever had, in the US or internationally- the staff was amazing and the car was so nice and so clean! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SHREWSBURY, GB - Reviewed by STEPHEN - 12 July 2024

" Did not receive car type ordered. Enterprise however sourced a car to our satifaction "

" Very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NOEL - 11 July 2024

" All very good. I still may have a claim against my excess for minor damage, havent heard back from Enterprise yet but bound to . All very good, very impressed so far. Would definitely recommend both Enterprise and AutoEurope for ease in dealing with (so far) "

" The Enterprise staff very helpful at pick up, well explained the whole thing. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by TAEKYUNG - 03 July 2024

" Easy search for vehicles with a lot of options! "

" Fantastic! Kind staff and smooth procedure! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by PAUL - 19 June 2024

" As per question 3's answer "

" On drop off the Supervisor Muszi was very efficient polite and helpful. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by DAWN - 06 June 2024

" My car was clean, worked very well and was comfortable. I didn't have any need to contact the office during my rental but all options about dealing with issues were explained clearly. I particularly appreciated that the staff at Lincoln then drove me to the Railway Station which was wonderful and saved a great deal of angst on my part. "

" I had a significant delay at the Bristol office waiting for my vehicle - it was an issue with the delivery of cars so not the fault of the staff and the manager was very apologetic and helpful. It was disappointing but I realised that the manager was doing everything possible to expedite the issue and resolve it. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by NICHOLAS - 03 June 2024

" Experience with AutoEurope was perfect "

" Car was not in a great condition - did not receive confirmation that car was returned "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

GLASGOW, GB - Reviewed by ASIF - 26 May 2024

" I would like to say everything was good but I booked my car booking about 10' o clock and they give me car 1 hour late "

" Over all 10 out of ten "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ANDREW - 18 May 2024

" This was a perfect rental. Almost. Why is it so hard to get a vat receipt for the rental. Can you email me one? "

" Low mileage car. Good choice of cars. Top customer service at Edinburgh Airport Enterprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by REGINALD - 17 May 2024

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANSFIELD, GB - Reviewed by CAROLINE - 16 May 2024

" Very good speedy service "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PLYMOUTH, GB - Reviewed by TONYA - 12 May 2024

" Would not hesitate to recommend to a friend. "

" Very polite staff, website easy to use. No hassle collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NASIMUL - 09 May 2024

" Booking the car was straightforward. All the details I needed to pick up the car were provided so it was easy to pick up the car. "

" The car was dirty had to ask for it to be cleaned. The car had poor performance, the radio would come on randomly & the start-stop system sometimes wouldn't disengage properly. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 3

PLYMOUTH, GB - Reviewed by PHILIP - 30 April 2024

" Satisfactory "

" Item 6 marked down because of past problem with Enterprise Geneva "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LONDON, GB - Reviewed by DANIEL - 31 March 2024

" First word. begins with 'f', second word is 'diabolical'. A real shame as my last experience with AutoEurope and Alamo was first class. That was in Switzerland in December. Totally incomparable experience "

" I suggest you speak to Ryan Johnson, (MD UKI ant Enterprise) and his team about my experience. Worst I've ever had. Absolutely disgraceful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

LONDON, GB - Reviewed by CHRIS - 01 January 2024

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUNDEE, GB - Reviewed by NEIL - 08 December 2023

" would definitely reuse and recommend "

" Apologies for late response - just saw email Vote of 10 all the staff dealt at receipt and return was first class there was small niggle with the gps but we used our phone explained this on return to the receiving Gentlemen who's name escapes me now "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by NANCY - 26 November 2023

" Same as above "

" Lovely staff, very excited to give good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STIRLING, GB - Reviewed by CLIVE - 21 November 2023

" No complaints and very satisfied "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by DAVID - 19 October 2023

" see 3 above "

" Whole process from start to finish was very smooth - picking up and dropping off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JOHN - 21 September 2023

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRADFORD, GB - Reviewed by TRACEY - 13 September 2023

" Only a short wait to be served but everything else was straightforward. "

" Would of liked a choice of car on arrival "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NEWCASTLE, GB - Reviewed by IVY - 05 July 2023

" Excellent. It was fast and trouble-free "

" Pickup and return were handled very well by polite staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MOLLY - 19 June 2023

" I was a bit disappointed because I thought auto Europe would help in the event of a problem with the car but I felt as if that wasn't the case. "

" We had an issue with the car that resulted in our £200 deposit being held. We were told it would resolve in 24-48 hours however it's been 4 days with no communication yet. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

READING, GB - Reviewed by RAPHAEL - 09 June 2023

" Normsl "

" Normal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by IAN - 07 June 2023

" As above "

" My message to Enterprise below; (no reply yet) ENTERPRISE reservation number 2060556873 I arrived late at the car rental village, due to EasyJet flight delay, BFS-STN 31 May, EZY43. Scheduled ETA 21:15, actual ETA 22:15. The shuttle bus took me to the rental village, but it was closed, bus driver thought somebody should be there. I called the rental desk 3 times between 18:15 and 18:30 and left a voicemail, and emailed to advise of the delay, but nobody responded. Net result was because of being marooned at STN, I had to book at hotel room at STN to pick the car up the next day. Cost to me, £178.00 hotel at STN and no show fee at original hotel £145.00, total £323.00. Car Hire fee £114.00! Young lady who met me following day was pleasant enough and said that while they couldn't refund the car hire, as it was booked through autoeurope, they could do something in terms of compensation. When I returned the car, her manager advised there was absolutely nothing they could do in regard to refunding any of the car hire fee. I felt that I should have been refunded the whole fee, not only because of the significant out of pocket hotel accommodation costs I suffered, but also because I felt someone should have remained to meet delayed passengers. You had my flight details on the voucher, my voice mails and my email advising that also. Your terms and conditions clearly state; "For airport bookings - If you have included a flight number with your booking, a vehicle will be held until the flight has landed and cleared. If a flight delay results in your arrival after the branch closing time, a staff member will wait for the flight to land and clear. If the delay is in excess of 1 hour after the branch closing time, an out of hours fee may apply". Having had no help at the rental office in regard to at least refunding my hire fee, (which would still leave me out of pocket), I write this to you for your consideration and await your reply. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 6

DIDSBURY, GB - Reviewed by ELIZABETH - 05 June 2023

" N/a "

" Very friendly staff, who sorted out a replacement car for me when it was found that the one allocated had a nail in the tyre "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ST. HELENS, GB - Reviewed by BRIAN - 03 June 2023

" Ive gone through Auto Europe many times over the years abroad.I mostly chose Enterprise picking up my cars in Amasterdam. No problems this time in England. "

" Everything went smoothly. Staff were excellent. Love the Fiesta car and it was clean and comfortable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ROBERT - 19 April 2023

" Bad service on picking up the vehicle. Car given to me in an unroad worthy state "

" I was very happy with the drop off Nasser was very good and efficient at sorting out the issues that I had with the car and renting out the next car to me. I was not happy with the service picking up the vehicle or the state of the car. I was told it was a diesel, it was unleaded petrol. I had agreed that Enterprise would pay the congestion charge and that was included in my bill. I received a memo from Enterprise for a congestion charge violation £135. Naser very kindly sorted this. I was sent out in a car that was not road worthy, the head lights didn't work which I only discovered at night driving down a motorway. Not nice. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PENZANCE, GB - Reviewed by STEVEN JAMES - 03 April 2023

" Nothing too much problem! "

" Excellent from start to finish! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHELTENHAM, GB - Reviewed by NEIL - 24 March 2023

" All good but the price was a little steep in my view "

" Excellent counter staff including Assistant Manager who sprinted round the corner to check my car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISTOL, GB - Reviewed by JEFFREY - 24 March 2023

" Very detailed online service. Will use again "

" Very helpful and easy access. Will definitely use again in the future "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by AMANDA - 15 March 2023

" Quick and efficient system "

" Good experience. Quick and very courteous staff at the pick up location..... ...in my opinion Enterprise is always good at customer care. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GRAVESEND, GB - Reviewed by ATSUTO - 04 March 2023

" Always reliable and easy to book "

" it was a very smooth process to hire a car from them "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HULL, GB - Reviewed by ANTHONY - 26 February 2023

" I've never received the contract or final account as promised by email! "

" I've never received the contract or final account as promised by email! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by DAVID - 07 February 2023

" Very helpful. Thank you for your service "

" Very happy. Staff very helpful and vehicle was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RONAN - 03 February 2023

" Best value for car hire "

" Very easy to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by LAURA - 02 February 2023

" No complaints! "

" No complaints! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by BRIAN - 31 January 2023

" Great pick up and drop off location at Gatwick South. Superb price. "

" Great price & service at Gatwick airport will certainly use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CHRISTOPHER - 17 January 2023

" Very straightforward. On collecting the car I discovered a duplicate booking of which I was unaware. Auto Europe have now refunded this. Top marks to Enterprise for spotting the duplicate and confirming that it was not used. Top marks to Auto-Europe for speedy and efficient resolution of this problem. "

" Best service - but often not the most competitive price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by BERNADETTE - 10 January 2023

" Great team Professional at all times Hassle free "

" Very professional as always Polite, professional and cheerful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ST. HELENS, GB - Reviewed by PAUL - 07 January 2023

" I paid for a child seat and when I arrived, the rental centre had no idea and said they do not have any child seats "

" I paid for a child seat and when I arrived, the rental centre had no idea and said they do not have any child seats "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CROYDON, GB - Reviewed by JAMES - 02 January 2023

" Easy, smooth. "

" Friendly staff, no issues with the car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by SHIRALEE - 25 December 2022

" Great service "

" Fabulous service from Reagan on pickup and Emmanuel at drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISTOL, GB - Reviewed by M. - 24 November 2022

" Comparison of rates very helpful and usually get vehicle chosen. "

" Rental was seamless and would have no problem renting again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by GILLIAN - 20 November 2022

" Really great staff "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GRAHAM - 08 November 2022

" Very good , staff helpful. "

" Very good , staff helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by KEVIN - 02 November 2022

" Would recommend Autoeurope "

" Superb customer service for pick up and drop off. Very quick and efficient "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANTERBURY, GB - Reviewed by BRIAN - 14 October 2022

" @ "

" Liam on arrival to pick up the car had everything ready to go before I arrived and I was away in no time. My return was likewise courteous and quick and unfortunately I'm unable to remember the ladies name. Very satisfied with my service. Cheers, Brian "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by ELENA - 29 September 2022

" Vehicle was in great condition. Very pleased with the service provided. "

" Prompt and excellent service. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SLOUGH, GB - Reviewed by BERNARDO - 21 September 2022

" Overall a very good experience "

" Counter staff for pick up and return were friendly helpful and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LONDON, GB - Reviewed by SPYRIDON - 18 September 2022

" Excellent service as always. "

" When we picked up the car it didn't come with a full tank and when I questioned this with the staff at the counter they told me that this was their policy where my voucher was clearly stating that it would be a full to full rental. The guy at the counter was rude and he told me that different Enterprise offices operate under different policies and that I should contact the third party that I had rented from. Not happy at all and do not recommend the specific office. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 7

LONDON, GB - Reviewed by PETER - 15 September 2022

" The car was good but not the pickup and drop off. "

" The pickup and drop-off of the car were not convenient or efficient at all. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 10

LONDON, GB - Reviewed by LING LING - 09 September 2022

" We will NOT recommend using AutoEurope. We have been asking for the return of our 200 quid deposit since returning the car 2 months ago on 15 July 2022. We booked through your platform and yet you assume no role nor responsibility in returning our deposit. Emailing Enterprise has been ineffective. "

" We will not recommend using AutoEurope. We have been asking for the return of our 200 quid deposit since returning the car 15 July 2022. We booked through your platform and yet you assume no role or responsibility for returning our deposit. Emails to Enterprise have been ignored. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LONDON, GB - Reviewed by KA MING - 06 September 2022

" Excellent aggregate site that help consumers to find the best deals. "

" car pickup and return very smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by MARGARET - 30 August 2022

" part from th hard sell on insurance and the locked door all was okay. I assume as flight information is given staff would know that the flight was delayed and therefore be expecting me? "

" I had a delayed flight and the autoeurope office door was locked, but they let me in and after saying I had a car booked looked for the details. It was 11.pm. I was shown the car in the dark, so had to take the man's word for it that it was in good condition. (A torch to show me this would be useful?) In the dark I was given the "hard sell" about insurance, I thought this should have been done in the office, it was all rather intimidating. The car worked well, drop off went smoothly. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABERDEEN, GB - Reviewed by JULIO - 28 August 2022

" no more comments "

" an hour before I have to take the car it was communicated to me that the car is not available and there is not another car to rent. I phone Enterprise and kindly get me a car in the other Aberdeen location. We make the reservation and when I am going to take de new car I receive the notice the car is not available. Finally I decide to go to the branch initially I have book the car to ask for some explanation. When I arrive a very kind person immediately give me a car to rent "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HASLEMERE, GB - Reviewed by RICHARD - 27 August 2022

" Overall, other than the petrol issue, excellent "

" The service from Sam was impeccable, however unfortunately they forgot to put any petrol in the car, which was not ideal. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by BRENDAN - 22 August 2022

" Very good overall. "

" Was appreciative of the manager at Liverpool who waived the excess petrol charge. It's a bit of a policy defect not renting the car with a full tank so the hirer can return it with a full tank, there's no ambiguity about whether it's 5/8ths or half full. That was rather confusing for us. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WIGAN, GB - Reviewed by ADAM - 16 August 2022

" Great value. Simple straight forward process Have used Autoeurope previously and would certainly use them again "

" Friendly helpful staff at both Wigan and Torquay offices. Great value car. Would definitely recommend based on this experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PAUL - 16 August 2022

" Only issue I have is that your website said I had to travel from Terminal 4 to another terminal then get the shuttle. That wasted me an hour, and turns out not to be true. A blemish that can be easily fixed, please. "

" The guys who handed the car to me were professional in the extreme. Very knowledgeable, very courteous. If I could pick them next time I would. The guy I dealt with when dropping off was equally as good. Your staff represent you very well. The car was great, did what I wanted. (Gutless first gear, but I guess that's a SEAT thing...) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JATINDER - 12 August 2022

" Highly reccomended. The whole experience was satisfying. "

" Thank you Bianca for your advice and assistance - You were really great and reassuring. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EXETER, GB - Reviewed by DONALD - 29 July 2022

" As noted above, I missed getting the car. My experience with the rental agency was very positive. "

" Well, since I didn't actually get me car, due to some odd circumstances, the people I dealt with were polite and concerned. The staff was very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by GEORGE - 27 July 2022

" Great service speedy check in (once we worked out at mCR Airport where the shuttle bus was) and easy drop off , well done Enterprise. "

" Great service speedy check in (once we worked out at mCR Airport where the shuttle bus was) and easy drop off , well done Enterprise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SLOUGH, GB - Reviewed by BERNARDO - 19 July 2022

" Great online presence and easy to navigate "

" All staff were very professional, helpful and friendly. When I expressed concern about an engine warning light and fault with a Bluetooth connection I was immediately offered some compensation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

COVENTRY, GB - Reviewed by CHRISTOPHER - 09 July 2022

" Very easy booking process, simple pick up and drop off. Good location and staff very pleasant and helpful. "

" Very easy booking process, simple pick up and drop off. Good location and staff very pleasant and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by PHILIPPE - 08 July 2022

" If you change your policy on the deposit, I might recommend you "

" Sorry for my poor english. I was very positive about my experience until the drop off where I understood that the 200 pounds left as deposit will be taken out of my bank account and then refunded 2 days later. I do not understand that process in which I loose an exchange fee and the difference of exchange rate. As a store manager in France, when we take a deposit with the credit card and that in the end it has no purpose, we cancel the deposit without any movement on the bank account of our customer. Despite, that bad experience, I give you a 7 on the overall experience thanks to the professionalism of Samuel when we took the car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

SOUTHAMPTON, GB - Reviewed by JULIAN - 02 July 2022

" Ok "

" I booked a Focus but was presented with a Fiesta. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISTOL, GB - Reviewed by RONAN - 24 June 2022

" Great site. Would recommend. "

" At their request, I agreed a smaller car with the desk staff, which was a bit tired but functional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by MATHIEU - 20 June 2022

" I am highly expecting help from your company to recover the amount due for the rental "

" Entreprise called me one hour before the date of pickup of the vehicle to inform me of the unavailability of the vehicle, and the impossibility of providing me another one. I am still waiting for my refund for this reservation. Please come back to me to help me find a decent solution with Enterprise. Sincerely, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHELMSFORD, GB - Reviewed by WING-HONG DICKEN - 17 June 2022

" Need provide the stuleute bus between City and shop "

" The shop Not near the city center "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LUTON, GB - Reviewed by JACEK - 10 June 2022

" 10 "

" 10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MONICA - 06 June 2022

" The only downside is that the office is located away from the terminal. Apart from that everything was great. No queues, the shuttle service took 10minutes, wasn't busy.. "

" The only downside is that the office is located away from the terminal. Apart from that everything was great. No queues, the shuttle service took 10minutes, wasn't busy.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by GILLES - 29 May 2022

" Good rental product. Very bad location of the car center both in Bristol and in Heathrow. "

" The ENTERPRISE part was all good. Nice staff. Nice car. No waiting neither comming in or dropping off. Issue is the car rental hubs both in Bristol and Heathrow T5. In BRISTOL one waits 15 minutes to get a shuttle that drives for 10 minutes to the Rent a Car. So that is 30 minutes wasted. STAY AWAY FROM BRISTOL AIRPORT AT ALL COSTS. Same in Heathrow.... the car rental is 10 minutes shuttle away from the terminal and you wait 10 min on average... so here again its 20 minutes wasted. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

YORK, GB - Reviewed by ROBERT - 26 May 2022

" Efficient helpful staff good car thank you "

" Very satisfied thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by JOHN - 15 May 2022

" Very unsatisfactory, you accepted my booking on the size of car requested. I was offered a smaller car which was totally unsuitable for the number of adults and luggage. The boot size would only accommodate two bags which meant we would need to place one case on the back seat. I am awaiting full refund. "

" The size of car I booked was not available, the car offered was not suitable for three adults and luggage. My only alternative was to use another supplier. I am now awaiting a full refund as confirmed by your representative at Glasgow Airport. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EPSOM, GB - Reviewed by ERVIN - 09 May 2022

" Hi, My name is Ervin and I am a US citizen living in the UK. I am 44 years old and a driver for 25 years. As I am not a UK citizen, I had to pass the driving test to get my driving license in the UK. I passed the driving test a few weeks ago and received my pass certificate from the officer. So, I wanted to rent a car to have a trip with my family. I went Enterprise Epsom office to pick up the car. I gave the "pass certificate" to the counter staff and he refused to give me the car. Although I found my result as "passed" on the DVLA website/database, he refused to give the car to me. I had lots of plans with my family for the bank holiday and had to cancel all the plans!!! I have rented cars everywhere in the world so far, but this is the first time I come across such a situation. When he refused to give me the car, he told me that he refunded me. A few minutes ago I checked my credit card and saw that there is no refund!!! This is totally unacceptable! Please help me with this situation!!! "

" Hi, My name is Ervin and I am a US citizen living in the UK. I am 44 years old and a driver for 25 years. As I am not a UK citizen, I had to pass the driving test to get my driving license in the UK. I passed the driving test a few weeks ago and received my pass certificate from the officer. So, I wanted to rent a car to have a trip with my family. I went Enterprise Epsom office to pick up the car. I gave the "pass certificate" to the counter staff and he refused to give me the car. Although I found my result as "passed" on the DVLA website/database, he refused to give the car to me. I had lots of plans with my family for the bank holiday and had to cancel all the plans!!! I have rented cars everywhere in the world so far, but this is the first time I come across such a situation. When he refused to give me the car, he told me that he refunded me. A few minutes ago I checked my credit card and saw that there is no refund!!! This is totally unacceptable! Please help me with this situation!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

READING, GB - Reviewed by ANDREW - 21 April 2022

" Very polite staff with quick service. "

" I booked the car some weeks ahead but was surprised to discover after I received a call to my mobile that the office was going to be closed on the day of my return. However, after negotiations with Auto Europe and Enterprise we agreed a satisfactory solution and was very pleased with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MATTHEW - 21 April 2022

" We got a good deal and everything went really smoothly "

" brilliant experience - the staff were very friendly, helpful and professional. Also we got an uprgade which was hugely appreciated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SITTINGBOURNE, GB - Reviewed by PAUL - 11 April 2022

" Very positive experience and will definitely use Enterprise at Sittingbourne again. "

" Quick, efficient and friendly service from Ryan, the outlet manager. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by GLENN - 25 March 2022

" This was a convenient location for picking up and dropping off a car for driving in the New Forest. Staff provided great service. "

" The staff provided efficient and thorough service both on pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by JEREMY - 23 March 2022

" Site is very easy to use, and makes the process of comparing hire rates much less time-consuming. "

" Staff at both ends of the hire very helpful and efficient, although some damage to the tyre walls was not noticed at the start of the hire. However, this hire was arranged at short notice (the day before), and a charge of £130 for a one-day hire cannot be considered good value. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NOTTINGHAM, GB - Reviewed by PAULINE - 23 March 2022

" see above "

" The airport is very small but the rental village is within 10 mins walking distance. The office staff of Enterprise were very professional and helpful. I will book again with the rental company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by DONALD - 20 March 2022

" Good reservation / car rental, will certainly use again. "

" Very smooth and friendly pick up & drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MONA - 10 March 2022

" As above, Enterprise were a nightmare to deal with. "

" They claimed we damaged a tire having told us at pick up to ignore tire condition and concentrate on alloy wheel condition only. Now they want us to pay for a tire because it had the slightest scuff on it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

EDINBURGH, GB - Reviewed by KAREL - 23 February 2022

" All was good, as expected. "

" A great unique experience . I have been renting cars for around 40 years now, for sure anywhere between 200-300 times now , and this is the first time that a rental agent contracted me to confirm and ask if all was ok , even when on our way to the location. Se when dropping off after hours, they called me to say the car was all good. Amazing. ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TONBRIDGE, GB - Reviewed by VIVIEN - 18 February 2022

" See answer to question 3. I have shared my comments about the experience with others, to advise them not to be taken in as I was, and in effect conned. "

" The rental details, and agreement, shared with me by email should not have given the wrong pickup location. The pickup location given to me, and which I booked for, was correct about 2 years ago, after which the location moved to another town several miles away - therefore I was unable to pick up the car as arranged, and my arrangements for the rest of the day fell apart. I had taken great care over the booking via the internet, to ensure that my needs would be met. The inefficiency of Enterprise in not ensuring that the booking site has the right information was unbelievable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LIVERPOOL, GB - Reviewed by PETER - 05 January 2022

" Would reccommend "

" The guys were polite, and helpful with directions and advice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RUPERT - 01 January 2022

" Auto Europe is a good rental broker, and I like its flexible cancellation and modifications policy. "

" Enterprise is a very good company from which to rent, and has a sensible policy in relation to vehicle damage (for example, scratches to alloy wheels are regarded as fair wear and tear). The staff were helpful and professional, the vehicle clean and well presented. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EXETER, GB - Reviewed by ANNE - 27 December 2021

" The car was fine, the disappointment was the process of getting the keys! "

" The process for getting the car was slow. We were made to queue up outside in the freezing cold. Each customer was taking about 20mins to complete. When I have used Avis or Europ car we have just been giving the keys and off you go. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

WOKINGHAM, GB - Reviewed by NICHOLAS - 24 December 2021

" see above "

" I booked a car online, but had to cancel at short notice, as I was tested positive for covid, and thus had to self-isolate. I contacted autoeurope as soon as I was aware of the situation, but was told that there was no chance of a refund, even under these extenuating circumstances. I was steered to the fine print, and told I should have paid for insurance. No sympathy, no half-way discussion. Very disappointing. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PAUL - 31 October 2021

" All good, no negatives. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SARAH - 26 October 2021

" Very pleased to be able to get a last-minute rental at a much better price than offered elsewhere. "

" Everything went very smoothly; staff very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANNE - 23 October 2021

" Good website. Easy to compare prices and find a good deal in the location I wanted. "

" Good location at the front of the station. Very friendly and the car was ready even though I was a bit early. They called me that morning to check details and ask if I could policing up a bit later, which was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MICHAEL - 09 October 2021

" A very good experience after some very variable experience at Stanstead. Collection really quick and efficient. "

" A very good experience after some very variable experience at Stanstead. Collection really quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CAROL - 05 October 2021

" Overall happy with my experience "

" Had to wait for car to be ready 30 mins which I assume is down to lack of cars with Covid. Although I understand this, when a car is booked for a certain time to collect, would be good to collect and get on with my journey. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DOROTHY - 04 October 2021

" Ease of booking, amending any bookings, staff always helpful and polite. "

" Really happy with the service both before and after renting. Staff very helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by TATJANA - 25 September 2021

" Perfect "

" Na "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by GEOFFREY ROBERT - 24 September 2021

" No thanks "

" It was good to be greeting by Jo after a long day. Much appreciated. Note: Instructions to Desk are incorrect - new facility at Bristol requires shuttle bus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PETER - 09 September 2021

" Car was only 9000 miles old. I struggled with the GPS as one needed to download the manual for the car. There should have been a more comprehensive document in the car apart from a picture of the basic controls. As mentioned a simple and friendly process for booking and returning the car. For me the ability to hire a car when over the age of 75 was gratifying as many others refused me. I hired the car for 3 weeks, added 2300 miles to the clock without an issue so proves retired persons are not all a liability! "

" Quick and easy process but finding your Waterloo depot and returning to it was a mission. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GRAEME - 06 September 2021

" Very poor and not what I would expect from previous bookings "

" Was not given the correct car but a smaller one. This made the journey uncomfortable for passengers. One took the return journey by train rather than be squeezed in to the car "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BRISTOL, GB - Reviewed by SIMON - 30 August 2021

" See above. "

" There was an issue at pick up as Enterprise's systems were not working properly: the lady serving me was very efficient and was juggling other customers from the same flight - so managed all professionally. However, she did tell me she would call me later in the day to follow up as I was unable to view/sign any paperwork ... but received no call. I intended to speak with them at the drop off, but it was just a key drop. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERBY, GB - Reviewed by ANDREW - 27 August 2021

" Up till now have been very good "

" Still waiting for £200 deposit to be returned despite e mailing enterprise representatives "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MICHAEL - 18 August 2021

" None "

" Great staff service. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LONDON, GB - Reviewed by AARON - 26 July 2021

" Problem with the rear right indicator but very pleased with the way Beth addressed this when we handed the car back. "

" Nothing to add "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

YORK, GB - Reviewed by HEATHER - 15 July 2021

" The Enterprise address and telephone number were incorrect on the booking confirmation, nobody at York, train station (England) knew where Enterprise was. We booked with Auto Europe to hire a car from the train station, instead we had to walk 15 minutes to collect the car. We have written to Auto Europe regarding this, we would not use Auto Europe in the future! "

" The Enterprise staff were very pleasant and helpful, they were also apologetic for Auto Europe's incorrect information "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by MARTIN - 23 June 2021

" This time I have an issue in that the modification I made to my voucher which was done online as at time of review I have not received a credit to the difference of the voucher "

" Seemless transaction - good specification car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by LEON - 11 June 2021

" I booked the attached car with you from St Pancras station. When I went to the car rental area, there was no Enterprise office there. I phoned auto Europe and I was patched through to the Enterprise office. Turns out it is at Baker Street, not st Pancras. The Enterprise office in st Pancras closed 2 years ago!! So I phoned back auto Europe and they said to take a taxi to the location and you would sort it out. As the traffic was incredibly bad, I took the tube to baker st (with all my bags) and finally had my car an hour later. So here are the issues: 1. I rented from st Pancras and wanted a car there. To travel 25 mins to get my car was not convenient or pleasant. 2. I bought a tube ticket costing £5.50. 3. I was delayed by an hour hence traffic out of London was way worse than it needed to be. So I am very disappointed in auto Europe to say the least. I need you to i) make sure the change is made on your system so no others have the same issue. ii) Reimburse me for the additional costs incurred iii) offer suitable compensation for the inconvenience and delays to my journey. I look forward to your response. "

" Enterprise was fine. AutoEurope very misleading. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by RAUL - 02 May 2021

" I had to call Enterprise staff at the counter in order to get to the car rental village. Indications I received were superficial, despite having to call 4 times, it ended up taking 1h to get from Manchester airport to the car rental place (10-15min otherwise). I waited 45min in the wrong place because of this. "

" I had to call Enterprise staff at the counter in order to get to the car rental village. Indications I received were superficial, despite having to call 4 times, I ended up loosing 1h to get from Manchester airport to the car rental place. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RUPERT - 25 April 2021

" A good company to rent from, and no unwelcome surprises. "

" Easy and hassle-free collection and return, but rental office poorly signposted. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EAST MIDLANDS, GB - Reviewed by ANDREW - 22 April 2021

" AutoEurope deal was good "

" I left a tv screen attached to the drivers headrest and it has now disappeared! I have rung and sent emails, but no response "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by NIKOLAOS - 16 April 2021

" Excellent with everything "

" Very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by MARK - 18 March 2021

" I reserved a large premium vehicle and was given only a small one. Beware of differences in group categories. "

" Wonderful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SONJA - 29 November 2020

" All good. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARMARTHEN, GB - Reviewed by WILLIAM - 24 November 2020

" easy booking and always good value. "

" As always great service and fast. Cars top notch. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MICHAEL - 16 November 2020

" Very pleased with the service, especially when we had to cancel the first agreement due to covid restrictions. The only down side is that we had to return the car early again, (2nd time), due to covid restrictions and werent able to get part of our money back. "

" Very pleased with the service, and the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MELVYN - 03 November 2020

" ONLY DID 76 MILES BUT FAULTLESS "

" GREAT STAFF AND NEW CARS CAN'T FAULT THE SERVICE. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FINCHLEY, GB - Reviewed by DUNCAN - 02 November 2020

" Thank you "

" Staff were friendly and Covid aware. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

YORK, GB - Reviewed by STEPHEN - 31 October 2020

" Easy and fast. "

" Lovely fella who booked the car out for us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DENISE - 19 October 2020

" Love using Autoeurope UK. Always competitive and great value for money especially abroad. "

" Both Beth and Richard were extremely courteous and helpful when I picked and dropped the car off. Beth was very apologetic when the PDA kept going wrong and had to call her colleague over to assist her. Was disappointed with the car. Initially the air freshener that the car had been sprayed with disguised the stale old smell that took over once it had dissipated. The cloth seats were extremely stained and the interior looked generally dirty. The paint had either peeled or chipped off on the rear by the boot, photo taken upon pickup as not documented. The following day when it was daylight and dry I then noticed a gold spray mark running along the passenger front and rear door, window height. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by SUSAN - 17 October 2020

" We only had the car for one day but it was a lovely car very easy to drive "

" It was very easy to pick up and drop off the car, we arrived back at 04.00am and left the keys in a drop box and called the shuttle bus which arrived within 5 mins "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ASHFORD, GB - Reviewed by GRAHAM - 15 October 2020

" Friendly staff "

" Easy pick up, no proper damage inspection sheet "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GUILDFORD, GB - Reviewed by JOHN - 08 October 2020

" Usual efficient and easy online booking "

" Helpful & accomodating staff at Guildford office of Enterprise. Good vehicle, well equipped, clean, low mileage. Pick up & drop off handled well with attention to Covid-secure procedures. V good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JOHN - 06 October 2020

" Easy booking, easy collection "

" Great as always very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORPINGTON, GB - Reviewed by DAVID - 04 October 2020

" ist class "

" nice car and good efficient service. will use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ALAN - 04 October 2020

" Easy to book with and fast service "

" Car clean and in good condition. Enterprise efficient "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by TIM - 03 October 2020

" Really good staff, shame I was offered a car I didn't want. "

" The car offered was not the class I ordered. However a better replacement was found. This was luck rather than planning. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by JESSICA - 02 October 2020

" Great experience "

" I have to hire cars regularly and Enterprise are the best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by ANTHONY - 01 October 2020

" Both vehicles were extremely low mileage and spotlessly clean both inside and out. A pleasure to drive. "

" This is the second occasion I have used Enterprise Vehicle Rental and on both occasions the service has been exemplary. I will not hesitate to use them again. Thank you Anthony E Jordan. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARIE-THERESE - 24 September 2020

" Very surprised and upset. I've always found Enterprise fair and professional. To have a chip in the windscreen actually pointed out to me on picking the car up - and then being charged £700 for it when I brought the car back is totally unacceptable. I'd like this looked into - I can only assume there was a mistake on the records. "

" When I picked up the car a chip in the windscreen was pointed out to me but I was told 'not to worry about it'. When I returned the car, apparently this hadn't been noted by the counter staff. I was extremely careful with the car as I can't afford to pay for damages - my son is terminally ill and I am his carer. As a pensioner its difficult enough to look after him without having a £700 charge on my account. Can someone please look into this as a matter of urgency? Though the counter staff may have forgotten to note it on my record perhaps it shows up on the previous hire record. I've used Enterprise and Auto Europe a lot and I'm extremely disappointed. I chose Enterprise over less expensive rental firms because I felt they were more professional and unlikely to have all sorts of add ons to bump the price up. I hope you can get back to me soon. I should have got in touch earlier but had the news that my sons cancer has returned which has thrown me completely. Medical correspondence can be provided to confirm this. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LONDON, GB - Reviewed by DEREK - 22 September 2020

" Good company to work with except this time, I would not rate the car. I know for next time "

" Ordered Mercedes (or similar). Unfortunately given Citroen ds range. No comparison to Mercedes. Ride jumpy, brakes not smooth, seats uncomfortable and internal windscreen not cleaned. Otherwise, I was able to drive from A to B. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ABERDEEN, GB - Reviewed by DAVID - 20 September 2020

" terrific "

" Very efficient friendly staff pleasure to use your service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by KERRY - 18 September 2020

" Having my flight cancelled and trying to rearrange pick up for the next day your company cancelled the order. This would have resulted in being stranded at an airport with two children. Thankfully Enterprise were much more efficient. "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOURNEMOUTH, GB - Reviewed by IAN - 15 September 2020

" The Enterprise location confirmed, was not open when I arrived to collect the car. I had to call Enterprise and engage the nearest office, over 2 miles away. They came and collected me and took me to their alternate location to process the collection from their. But this added almost two hours of wasted time. Also, there was no contact number in their system, from the original booking in your system. This meant they were unable to advise me in advance, of the confirmed location closure. It seems like your two systems are not adequately aligned. Also, you didn't collect any driving licence details. "

" They handled the issue of the location booked being closed, very efficiently. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PENZANCE, GB - Reviewed by JOHN - 11 September 2020

" We have booked over 40 cars through Auto Europe over the last 12 years. Mostly in France, Spain and Portugal. This was our first booking in the U.K. "

" They were extremely accommodating, as the first car had a puncture before we picked it up, so had to wait an hour for another car. But we went shopping and they picked us up. Also allowed us to drop car at airport when originally we wee going to bring car back to pickup location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by DAVID - 11 September 2020

" Great service, very professional "

" As always, great service, well kept cars. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by TIMOTHY - 06 September 2020

" Very happy with our car rental from Enterprise. "

" The Enterprise staff were very helpful when we delayed because one of our party had to attend a hospital and we were late returning our car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by WANZUARNI - 05 September 2020

" When I failed to pick up my rental car from Enterprise, I contacted Auto Europe. Felipe came to my rescue! He was incredibly wonderful in sorting out another rental car for me, and later advised me that Auto Europe would not charge me the additional cost. In my telephone call experience with Felipe, he demonstrated such a magnificent calmness from his voice & with great efficiency in handling my situation, talking to Enterprise & getting me a replacement car from Budget. Thank you so much, Felipe. My appreciation also goes to Felipe's supervisor & Auto Europe management being so kind & generous of allowing me to have a 'last minute' rental car without any additional cost. Thank you! "

" Most shocking & unpleasant experience with Enterprise! They failed my Identity Check which meant they couldn't release the car as arranged. I provided my UK driving license, 'freshly' generated Driving License Sharing Code, my current bank statement and Council Tax statement. None of them meant anything apparently as they only relied totally on their computer screen. No effort of phone calls being made to their software provider to check accuracy (or inaccuracy). I would ensure not to rent any cars from Enterprise, Alamo & National from now on unless their management could convince me that they have a reliable data software check which provide accuracy - and a 'back-up' plan carried out by human check for ID verification! As the result of being refused rental car from Enterprise, I managed to get one from their competitor right next door to them, and I PASSED the identity check from AVIS & Budget. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by CHRISTOPHER - 10 August 2020

" Overall good. Thanks Christopher Carvill "

" The staff were pleasent, polite and efficent. A bit to much pushing the various insurance packages. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDON, GB - Reviewed by JANET - 14 April 2020

" The website is very easy to use. AutoEurope use a lot of the big car hire names and we have been very satisfied with the efficiency and value for money of the bookings we have made. "

" Very good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by JAMES - 26 March 2020

" I will use Auto Euope where ever possible. I am predominantly based in North America and Canada "

" Your telephone assistant was exceptionally good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by PAUL R - 20 March 2020

" very good site, even a phone call was answered in 20 seconds, nothing is too much, excellent company which i have used for years now. "

" Staff were very professional and polite, the best i have come across in renting. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by GRAHAM - 18 March 2020

" Like the fact you can drop off out of hours "

" Little bit too thorough at check out and going over car, seeing as I've hired vehicles many many times from enterprise etc "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by EDWARD - 09 March 2020

" Always the best choices and prices "

" Used them for years and never any problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by GEORGE - 09 March 2020

" Great service as always "

" Great service as i was caught in the Flybe problems and needed to keep the car and change the drop off venue which was duly confirmed with no hassle and saved me a monumental train journey and time loss. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LIVERPOOL, GB - Reviewed by LOUISE - 02 March 2020

" See above "

" Service was great like always. The tank was only half filled on collection, I telephoned the report as soon as I realized and it was handled perfectly. I didn't love the car if I'm honest and I would be apprehensive about being given that car again on my next booking... I had the car for nearly 2 weeks and I got used to it eventually but it was very uncomfortable and jumpy between gear changes (it was automatic and lost power as it geared up) also I wasn't sure of the fuel type, on my agreement it said unleaded but on the actual tank it had a picture of a pump with a P crossed out so I got stuck at the petrol pump like an eegit for 10 minutes trying to figure it out! I tried calling the depo but there was no answer, in the end I took the risk with the unleaded and thankfully this was correct. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GRAHAM - 27 February 2020

" Easy booking, no hard sell for unnecessary Insurance - I heartily recommend Auto Europe and Enterprise for quality and customer service. "

" An easy and quality experience. A lovely vehicle and great, helpful staff. A pleasure! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by KIM - 26 February 2020

" Very pleasant experience "

" Very professional and easy to deal with. Very friendly and helpful staff. Lovely car and good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by ELIZABETH - 24 February 2020

" Easy booking, fast service. In general "great" "

" Staff very friendly and efficient. Car was in excepcional conditions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by MICHAEL - 21 February 2020

" As already mentioned "

" Have used Enterprise a few times over the years and have never had a bad experience, hence the reason why i chose them this time as well. They aren't 'In Your Face' trying to sell you extra products that you really don't need and can be more expense. The service was very quick, efficient and friendly, didn't try to sting you for a ridiculous excess and even offered me a complimentaryb upgrade, which i declined as i wasn't in the country for very long. I wish other Car Hire companies and agencies were all like this and take a leaf out of Enterprise's book, also they take into account your loyalty, business and experience. I don't normally do feedback, but I felt that this experience deserved one, 'Thank You Enterprise' ... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by BARRY - 13 February 2020

" Have booked many cars with Auto Europe and been extremely satisfied, this was my first bad experience and will not book an enterprise car through you again. Will choose another company. "

" Booked a large SUV as had passenger who recently had hip surgery but was told I was getting an equivalent that was a small SUV. Argued my point and finally end up with car I requested. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GORDON - 09 February 2020

" Very easy just the way it should be no complaints "

" Everything went well so only good comments "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INVERNESS, GB - Reviewed by ALEX - 08 February 2020

" I would recommend auto Europe to all my friends and family "

" Staff were very friendly and professional, hand over of the car was well explained "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by OLUSINA - 05 February 2020

" Value for money "

" Good custom "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by FRANCES - 04 February 2020

" Excellent experience "

" Always a pleasure to book & collect hire car through these services "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by MARK - 03 February 2020

" Very straight forward "

" Friendly, fast & efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MANCHESTER, GB - Reviewed by CHRISTOPHER - 02 February 2020

" As per my previous experiences it all went well without any complications. "

" Simple process well delivered with no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISTOL, GB - Reviewed by GRAHAM - 30 January 2020

" See above. "

" Excellent experience. Prompt, efficient and professional. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by NICHOLAS - 28 January 2020

" Very Good "

" Everything went as planed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by ADRIENNE - 27 January 2020

" As mentioned above, the Enterprise staff were superb, courteous. On my return, the agent actually came out to greet me, took my luggage out of the boot and succeeded in making me feel "special". "

" I was extremely impressed by the courtesy of the 2 agents. They were so helpful, did their best to satisfy my needs and I left the office feeling very content. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ALEKSANDAR - 23 January 2020

" super easy to book, easygoing staff, overall great value for money. "

" overall fantastic experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by PETER - 22 January 2020

" Good experience "

" Efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LEEDS, GB - Reviewed by BRIAN - 15 January 2020

" Very pleasant staff, was rapidly on my way. "

" Helpful staff. Good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by THOMAS - 15 January 2020

" Auto Europe website was extremely easy to use and navigate. Will use it again for sure. "

" Great staff. Choice of car. Nearly new car <2,000 km. Very friendly and helpful drivers. Hadn't used Enterprise in a while, but all round great experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by DEREK - 14 January 2020