EUROPCAR AUSTRALIA Car Rental Reviews

PERTH, AU - Reviewed by RICHARD - 21 September 2025

" Total confidence in booking rental cars through Auto Europe. Booking is easy and prices are very competitive. "

" Car was excellent. Staff were friendly and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by BELBINDER - 05 June 2025

" Seamless. Thank You "

" Staff was friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DARRAN MICHAEL - 23 April 2025

" Very pleased "

" Very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MOHAMMAD REZA - 23 April 2025

" Great location, quality cars and great service "

" Great location for pick up drop off and although we had a bit of delay with no staff at the desk on arrival, it didn't impact our overall experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by SHAUN - 16 April 2025

" Have used auto europe since just after the dreaded covid either once or twice a year as the price is good and you get everything needed ie cdw and for small amount better breakdown cover "

" The actual young lady that sorted the hire car out was great it was just the fact we booked the car for the international terminal but when we got there it was closed due to staff shortage so we had to go back to the domestic terminal that we had just come from and I think because there was a que we actually got a better vehicle because of this and we didn't get any sales pitch. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JUDY - 17 March 2025

" wasted extra AU$200+ worse experience ever. "

" got conned into getting extra coverage for windscreen and call out cover even though i have already paid full coverage. apparently europecar and autoeurope r different company and autoeurope is not present in perth airport. which means my rental was covered with autoeurope but not europecar. stupid. gimmick. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by RICHARD - 12 March 2025

" . "

" The counter staff member at collection was poor. I have since emailed Europcar Customer Service three times asking for an explanation of additional charges on my invoice and have not received a satisfactory reply. I may be asking for your assistance if I do not receive a satisfactory reply. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PERTH, AU - Reviewed by LINDA - 24 February 2025

" Second to none "

" Staff very helpful, considerate, and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DANIEL - 21 February 2025

" Very efficient experience "

" Efficient trouble free collection and drop off "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERTH, AU - Reviewed by PETER - 17 February 2025

" Overall experience very good, quick straight forward pick up and drop off. "

" Car excellent, price right. Staff couldn't be better, totally satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by SCOTT - 04 February 2025

" I've used AutoEurope for years and have never encountered a problem. "

" I noted that the company I usually chose for my rentals was getting some less than ideal reviews so I decided to try Europcar on this trip. The car was as new and completely undamaged. The pick up and drop off was easy with pleasant staff and the pricing was competitive for an on airport location. I would happily recommend and use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by CHRISTOPH - 02 February 2025

" I feel the rental groups are trying every conceivable trick to try to generate additional charges, eg insurance, extra fees for windscreen chips etc etc I am really not satisfied with this. "

" This is what I wrote to them Dear Europcar, I am surprised that a windscreen chip is not regarded as normal wear and tear. I have never been charged for this in all my rentals in Europe with Europcar and autoeurope. It is very difficult to know when the chip occurred and how. So, I am not satisfied with this approach, and also the additional admin fee I would ask you to reconsider this charge With kind regards Christoph "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 7

CAIRNS, AU - Reviewed by ASHLEY - 21 January 2025

" AutoEurope were very efficient and easy to deal with "

" VERY EFFICIENT CAR HIRE PROCESS "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by ROBERT - 07 January 2025

" The questions here incorrectly focus on Europcar, when my feedback is for AutoEurope. I am so so annoyed. There are four classes of SUV shown on your website: Compact, Intermediate, Standard & Full Size. Of these four, full size seems to be the largest, so I chose that, deliberately, but apparently your definition of "full size" does not translate to a large SUV...far from it. This is an appalling misrepresentation and as a result it was incredibly tight within the car, causing all sorts of stress. It's 100% false marketing and will be following-up if no one gets back to me based on this. "

" Europcar were ok. When we landed the counter staff raised a concern that the SUV we had hired was too small, which confused me as I had deliberately chosen the largest SUV category available on Auto Europe. The individual tried to help, showed me some other rental options, but the cost at that late stage was prohibitively expensive, with no flexibility shown. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by DARREN - 03 January 2025

" never had any problems with Auto Europe. would always recommend. "

" Europcar were understaffed at the drop off location. I returned my car on time, but the drop off staff booked the car in over an hour later, resulting in Europcar invoicing me for an extra day. Poor customer service! I really had to fight to get my money back on this. Luckily I had sufficient evidence that I had indeed returned the car on time... Otherwise Europcar were going to make me accountable for their understaffing! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by MICHAEL - 10 December 2024

" Nothing else to add "

" Quite expensive but otherwise quite satisfied. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DAVID - 04 December 2024

" Every thing was very professional and personal "

" Would have preferred the car I ordered "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PERTH, AU - Reviewed by ALAN - 20 November 2024

" Q4 appears to be a repeated question "

" You usually include additional drivers free. This hire cost me about £120 for a second driver "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by KEVIN - 28 May 2024

" App,alling customer focus "

" ABSOLUTELY APPALLING CUSTOMER SERVICE , refused to refund or provide replacement car due to no fault of hirer "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by RACHEL - 26 April 2024

" The booking experience was satisfactory, but the actual hire car was awful. "

" Not taking advantage of your customers would be a good start. I paid £550.54 / ~$1050AUD on 17.02.2024 to secure my booking of a "MG3 or Similar" vehicle. When I arrived to collect the car, I was told that there was no such vehicle available, so I would have to be "upgraded" to a larger vehicle. I was bombarded with information about excesses, charges, fees, and cars. None of this information was presented clearly, and when I asked for any kind of explanation, I was treated as though I were stupid. After a very arduous process of repeatedly seeking clarification and not receiving it, I gave in and agreed to pay an additional fee so that I could leave. Initially I was told it would be an additional $1100AUD, more than doubling what I had initially paid. After further unclear changes, it was put down to £936.98AUD / ~£490, which I paid at the desk. Forcing me to pay a ridiculous "upgrade" fee for a vehicle that I neither wanted nor booked is awful. It was not my fault that the vehicle that I'd hired was unavailable, and the fact that I was charged for it was shocking. Pressure sales tactics are clearly effective, and I absolutely was pressured into agreeing to these terms. On top of this, the car broke down near the end of my trip. I phoned the roadside assistance number that was provided to me, and I was unable to reach anyone. I also phoned the Europcar desk at Brisbane Airport, and the general Europcar Helpline, to repeatedly be palmed off from one person to another with no answer. It took my father phoning from the UK to supposedly get an engineer out to check the car. I was told at 19:00 that the engineer would be there by 20:30 at the latest. I waited a further hour, until 21:30, and there was no sign of them. I hadn't yet eaten, so I went back to my hotel room to order in. Numerous further phone calls revealed that the engineer arrived at around 22:00, and since I wasn't there, simply left. No attempt was made to contact me. Another callout was then arranged. I was told at 22:30 that they would then be with me by 23:30. I waited outside until 00:30, with no sign of any help. A lone female traveller sitting outside in the dark gone midnight, with nothing to show for it, wasn't really a great way to close off my holiday. On top of that, I could not complete the activities that I had planned for the following day since the car wasn't working. I took a chance on driving the car 2 days after the breakdown, only so that I could get it back to the airport to catch my flight home. I got lucky and the vehicle did make it back to Brisbane International, but I did not feel safe the entire journey. When I went to return the vehicle, there was nobody at the desk. There were a number of other rental companies nearby with staff members, and the Europcar desk was the only one without a member of staff. I have never been so dissatisfied by a company before, and I've never complained like this before either. The treatment that I received from start to finish was abysmal, and I will not allow this to go unreported. You need to do better. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by MICHAEL - 18 April 2024

" Used several times and never disappointed "

" Fast efficient and easy to use website "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by SIMON - 12 April 2024

" Whole experience was smooth, efficient, friendly and professional "

" Efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by VESELIN - 11 April 2024

" See my conversation about this voucher with your customer support team for more details "

" See my conversation about this voucher with your customer support team for more details "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 4

COOLANGATTA, AU - Reviewed by PETER - 06 April 2024

" All good ,return of car easily done. "

" Late picking car up due to storms, but quickly sorted out paperwork and we were on our way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by RICHARD - 11 March 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by KEVIN - 27 February 2024

" See above "

" Good service all round. Helpful friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by NIGEL - 21 February 2024

" See above "

" Although the computer system was down when we came to collect the vehicle the guys on the desk handled things really well. When we took the vehicle away it was overdue a service by 4500 km. I would have expected the vehicle to be fully up to date with servicing especially given the long distance that we were travelling. I did email yourselves about this on 17th February and asking whether this could be rtaken into consideration when determining the final rental charge.. I haven't yet received a response. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PERTH, AU - Reviewed by GARRY - 14 January 2024

" Nicest car I have ever driven. "

" Not brilliant, eurocar Perth that is. As they thought I hadn't returned the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by PETER - 11 January 2024

" As above "

" The only negatives are that we were led to believe that office was at or next to the airport.Additionally no customer bathroom facilities were available at the pick up office which was a problem. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by TARA - 08 January 2024

" as above "

" counter staff were friendly. However, I booked with auto-europe online and paid fully in advance and had the voucher to prove as much. Counter staff seemed a. bit confused and tried to charge me an additional $1300. We managed to sort in the end. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by JOSHUA - 27 December 2023

" Awful - would never use again. For context, my boyfriend (the named driver) had his wallet stolen the day before we're were due to fly from uk to Australia for 6 months. I rang auto Europe to assess what we needed to do re picking up the car given the named drivers physical licence had been stolen in his wallet. It was an extremely stressful 24 hours (as we also had all of our bank cards and travel money taken) and the man I spoke to at auto Europe was the most unhelpful, inconsiderate person I have ever dealt with. He informed me that there was nothing to be done and that we would need to cancel the booking, losing all of our money. I asked to be put on as the named driver instead, asking for some sympathy given the circumstances but was told that given it was less than 48 hours until car pick up, we couldn't change the named driver. He was extremely forceful about telling me I needed to cancel the booking as we would not be able to pick up the car, to the point where I had to shout down the phone at him and tell him under no circumstances to cancel the booking as I refused to believe there was nothing that could be done and that we just had to loose all our money. Funnily enough, I rang Europcar at Brisbane airport directly and explained the situation. They were extremely helpful and told us to not worry, turn up after our flight and they would see what they could do. We arrived and they happily and with ease changed the named driver on the booking, for no fee and then also added my boyfriend on as an additional driver when his new licence arrived. Again, not charging us the full fees for this and showing some sympathy in the circumstances. All of this goes to show that auto Europe were only concerned in keeping our money and have no interest in helping customers. Disgraceful service. "

" Europcar were fantastic. Would book direct with them in the future and never book with auto Europe again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by RICHARD - 05 December 2023

" Good "

" The experience was all smooth except there was no explanation of the actual car in the car park. The Europcar representative ignored our arrival and then busied herself with returning cars. Explanation of the basics such as how to oqpen the fuel flap would have been useful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by STEVE - 05 November 2023

" Auto Europe are good but they only get the info told to them. Not the real provider which occurs on the ground. Europcar was really bad this time. Like really bad "

" Horrendous checkin. "System" was down so it was done on paper. Bonkers. Waited over an hour. Checkin was a construction site. I can send you photos "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BRISBANE, AU - Reviewed by VANESSA - 28 October 2023

" Agradavel "

" Foi muito agradavel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by MELANIE - 10 September 2023

" Everything was great "

" Staff were very friendly and professional Both pick up and drop off was very easy. Car was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by SIMON - 26 May 2023

" at the end i paid for the convenience of in terminal collection (having been travelling circa 24 hours from London) and at a premium to nearby providers that also use a shuttle. very disappointed that i dis not get what i had paid for. "

" the desk at the arrival hall in the international airport was closed. there was a message left to use the phone and call the domestic terminal. the domestic terminal staff said the desk was never manned on weekends. i had to take a shuttle bus to the domestic terminal. there was no manager at the domestic terminal and i asked the staff to have a manager contact me the next working day - no contact was ever received "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ADELAIDE, AU - Reviewed by NICHOLAS - 07 March 2023

" It would seem by using the rental broker Autoeurope I received a very poor service via Europcar and given a downgrade to a lesser car. I was extremely disappointed with the vehicle provided. "

" Booking via Autoeurope was good and found a competitive price for two weeks car rental. I received the Europcar voucher for a Hyundai i30 or similar. On collection I was given an MG XS, a lesser car in poor condition. I was told this was an upgrade despite being a much more inferior vehicle. The car provided had numerous warning lights on and during the rental exceeded its next service interval. On returning the car, the Europcar colleague agreed that the MG XS is not an upgrade to the i30 and is a very poor car, especially for a two week rental when covering significant mileage. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 2

SYDNEY, AU - Reviewed by IAN - 09 January 2023

" The booking procedure with Auto Europe was easy and effeceint. "

" Whilst there was no issue with the actual car the problem experienced was at the Sydney Airport International Terminal where only Europecar was unmanned. There was a note to say that the desk was no longer manned at that customers should proceed to Domestic Terminal. This was the 1st problem. When calling the number advertised for assistance I spoke to two different people as I was unhappy with the 1st information that after a 25 hour flight, loaded with baggage for three weeks, I had to get myself and wife over to domestic terminals. When calling again, to establish how to get to domestic, I was advised to use the airport bus service. I eventually went to the information counter at the Sydney Airport to enquire why Europecar was unmanned and they advised that it should be manned. A call was made by the Information staff and lone behold a person was available and opened the counter. The next issue was that there was only one person, all your competition had two people manning the desks. It took 30 minutes to process my vehicle pickup. I arrived around 7am and it took three hours before I got a car. The poor customers behind me who were 5 deep had a very long wait. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by JOHN - 05 May 2022

" Happy with autoeurop. Unhappy with EUROPCAR "

" No staff at desk in international terminal. Called EUROPCAR and was told needed to make own way to domestic terminal. Pouring rain and a queue of 100 people for the bus, so got a taxi at a cost of $40. Never experienced such poor customer service "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PERTH, AU - Reviewed by RACHEL - 13 April 2022

" Already have. See above "

" It was dark on my arrival after a very long flight and obviously keen to get on my way to my final destination. Took some time to work out how the mechanics of the car worked...never easy when it is dark. Only realised once I got going that the tank was NOT full and only 3/4 full but too late to do anything about it once I had left. In the daylight the car wasn't very clean... empty pop bottle found under driver's seat and just generally not clean in the interior. The boot stopped opening after a few days which wasn't great but not worth the inconvenience of reporting. On drop off I had to ask for the car to be checked otherwise the single female employee who was obviously in a rush to deal with several customers just wanted to take the keys and said providing everything was in order I would get my deposit back. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BALLINA, AU - Reviewed by GUY - 22 February 2022

" Again first and last time with Autoeurope "

" Car was returned one week early. Just been informed no refund whatsoever Will never use you again Thank you "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ADELAIDE, AU - Reviewed by BERNIE - 05 January 2021

" Everything went smoothly "

" No problems :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ROBERT - 01 October 2020

" Always use you always good . Its just Europcar City in Sydney - terribe "

" Late opening of outlet Very very very uncaring Useless Attitude of staff a disgrace . Over 20 minutes late opening Office. Then Slow painful and rude exchanges and accusations of my behaviour I was flabagasted at the absolutey disgraceful their operative carried on . Could not care less. Did not give a flying anything about me or the facts of the situation - The girl is in the wrong job . Maybe even the wrong walk of life -Enfant Terribe ! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MICHAEL - 08 May 2020

" Experience exactly as described. Can ask no more. "

" Disappointed that they were unable to offer a competitive price at same city location as drop off to extend car for further 2 weeks. Rate of hire at airport was competitive but inconvenient. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by TOM - 27 March 2020

" Extra charges made which are still unexplained I WANT AN ANSWER "

" On return the depot had changed and no one knew where Then an extra charge was made against me which still hasn't been explained after I sent an email no response shocking disgraceful service "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ANDREW - 26 March 2020

" Used auto Europe a few times now. Never any hassle with the booking side. Only small issues with the end suppliers. "

" Collection staff where brilliant and very accomodating as I arrived close to closing time. However the vehicle had not been vacuumed since the previous customer. On drop off there was no staff at the returns desk. When we walked round to the collection office we were told they were to busy to check the vehicle over with me. Just told to leave the keys and go. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MELBOURNE, AU - Reviewed by ROBERT - 30 January 2020

" As above "

" The aerial wasn't attached, I found it in the door pocket. I guess it was taken off when the car was washed. But I didn't realise until I was returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by GEOFF - 28 January 2020

" Excellent "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by STEVEN - 27 January 2020

" Great value "

" Better drop off car park signs needed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ALAN - 07 January 2020

" I was disappointed that the contact number given on the voucher could not be connected despite trying on 2 different phones "

" Could not contact Europcar with number given despite trying on 2 phones. This was the main reason I have used them in the past as customer service was so good! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GLYN - 02 January 2020

" No problem with you, just europcar "

" We turned up at 9.30 to pick up our car that was pre booked for 10am. There was a long queue and it took an hour and a half to get car We where just given the keys and told where the car was, there was no walk round or condition check done and the car was parked in a dark corner of the underground car park. We left the car park and drove to our destination 4 hours away. During the drive we could not get any radio reception. On arrival we then saw that the Aeriel antanae was missing When we returned the car we notified the drop off clerk who said we should fill out a claim form. I refused because we did not do the damage. I have emailed europcar direct and sent them pictures of the damage taken when we noticed it. Their level of customer service was unacceptable "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

MELBOURNE, AU - Reviewed by KEVIN - 26 December 2019

" No complaints at all....very goog "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JOANNE RACHEL MELISSA - 18 December 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by FRANK - 27 November 2019

" Very pleased "

" Been with Europecar I Australia before thar are great firm to hire a car from "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by MARTIN - 22 November 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by KENNETH - 20 October 2019

" will use you again "

" At first, I wasn't convinced that my booking had been successful and it took a bit of digging to check this. After that everything went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by STUART - 20 September 2019

" As above . Arrived tired - charged extra , dropped the car and charged when left the car and building . No issue was raised when I handed back the car . Very underhand and unprofessional. I intend to complain . The petrol was checked and approved by the company employee, no mention of extra payments made but now charged !!!! "

" Having been charged for an extra driver at the airport I have subsequently been charged for additional fueling and extra charges having handed the car back . I guarantee that we filled the car to the brim and feel that I have been ripped off by extra charges when I have not been in the airport for a full explanation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PAUL - 21 August 2019

" Please see comments above. "

" Landed at Brisbane on the evening of 2nd August. Only one member of staff on the desk. I was third in the queue. It took an inordinate amount of time for the member of staff to deal with the two parties in front of me (not totally her fault). When I reached the desk I was dealt with in 5 minutes but it actually took over an hour from reaching the queue to receiving the keys. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by IAN - 15 August 2019

" Very simple to arrange with highly competitive pricing "

" The car seats were covered in marks and stains. Not what I would expect from a mainline hire company. There are no signs explaining where to hand back the keys very annoying. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PERTH, AU - Reviewed by ANNIE - 30 July 2019

" Overall problem free experience from booking to returning car. "

" No problems with whole experience. Only criticism was that no one checked car on return to verify that no damage had been done. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by KENNETH - 30 May 2019

" Great value, easy process "

" First class service, great and nearly new premium car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by WILLIAM - 02 May 2019

" Why same question? "

" My go to rental site "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JASON - 26 April 2019

" Was told by counter staff that this happens all the time with Auto Europe customers as not clear when booking. Also tried customers services but dreadful "

" Charged extortionate amount for child booster seats which were old and flimsy with no padding. Then charged extra 30% for pick up from airport, joke. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by RONAK - 18 April 2019

" Comms need to be better - i received a successful voucher from autoeurope, but this wasnt confirmation i had a car - why not make that clearer! "

" Car wasnt available when i collected so had to find a last minute alternative with another company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SYDNEY, AU - Reviewed by MICHAEL - 10 April 2019

" Very good "

" Provided the specific car that I asked for. All very good service. Car had all necessary facilities. Only comment is that pick up at counter could be quicker and the car was slightly dirty. Overall very good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by ANNE - 08 April 2019

" I will only be happy with Auto Europe if that money is refunded, the exact amount in pounds, which is £100.38. We have proof for our credit card company and will take it up with them if this is not done. Criminals. "

" When we collected the car there was so much damage on it so we had to take photos of it and we still have them. We have been charged $183.81 for the damage someone else has done. I knew they'd do this, it's criminal. I want that money back. We even pointed it out and were told to take photos of the damage when we collected it. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DAVID - 01 April 2019

" Good service, fast and efficient. "

" Excellent service. Fast and efficient check out and check in. Would use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by STUART - 30 March 2019

" No further comments "

" All good but I have an outstanding. I was sent an invoice in German. I have requested an English version which i am yet to receive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ALAN - 20 March 2019

" Satisfactory "

" The pick point was only manned by one person and there was a problem with the customer before us. This resulted in a delay. Perhaps we should have known that this location was only occasionally manned. We were upgraded to a better car so were very happy with this. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DEREK - 18 March 2019

" Good, will use again. "

" Small amount of damage on car not pointed out by member of staff, gives you cause for concern. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MELBOURNE, AU - Reviewed by MARZENA - 14 March 2019

" Pleased "

" Very Happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by MARK - 11 March 2019

" Good value, but clearly not good communication between Auto Europe and Europcar if I have been charged for the same service twice. "

" The service was quick and efficient, however, we were told that we had not already paid for excess waiver (which we had) and were charged again at the counter. I now have to find a way to get my money back - extra hassle! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by ANDREW - 08 March 2019

" Good but could be so much better if car details were explainef "

" Very please but for a older couple the aspects of a stop start vehicle and a new vehicle needs explaining not justcits in A bay outside ! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DONALD - 07 March 2019

" Had concerns about the insurance arrangements but took a chance and it worked out ok but have reservations about having to pay and reclaim won't do this again "

" Nothing to add "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EXMOUTH, AU - Reviewed by RICHARD - 27 February 2019

" See comment 3 "

" Car booked was not available but appreciated the upgrade to a larger vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by LINDA - 13 February 2019

" After we eventually found it late at night after a long flight it went well. I would suggest of recommend someone be outside arrival letting people know where to go to pick up your vehicle. "

" Great when we found the care company. Was looking for Auto Europe and it was just Europe. The desk we had to go to was quite a distance from arrival area and we had to ask a number of people where we needed to go. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERTH, AU - Reviewed by BARRY - 31 January 2019

" Not the best experience "

" Arrived at 23.00 hrs. No one at rental desk. Eventually found the kiosk in the returns car park to find the guy had gone walkabout for 30 mins. Could not get in to kiosk to wait. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by TIMOTHY - 28 January 2019

" All very easy and polite "

" Efficient...trouble free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by JONATHAN - 26 January 2019

" Fine "

" It was disappointing that the Europcar didn't understand the details of our voucher and charged us incorrectly for an additional driver. It also took a long time to do all the paperwork at the airport, which seemed unnecessary when all the details had been provided already through AutoEurope. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PERTH, AU - Reviewed by GAYLE - 25 January 2019

" Wouldn't recommend Tried to charge extra for GPS when we collected the car, even though I had it in writing the amount we had to pay. They tried to add admin charges, for giving me a GPS! Which after we drove off, turned out to be faulty! I complained and the counter staff reduced the price to what I had been quoted The car itself was clean and there were no problems in returning it However, when I received the invoice for the GPS charges, they have processed it on the wrong card. I emailed customer services a week ago to advise this and ask them to process an alternative payment method (specialist currency card) and they haven't bothered to reply I specifically told the counter staff which card this was to be processed on, this is just utterly bad service Will try to avoid using this company in future, as it doesn't just seem to be local counter staff that are incompetent, not to receive a reply from customer services is appalling "

" Wouldn't recommend Tried to charge extra for GPS when we collected the car, even though I had it in writing the amount we had to pay. They tried to add admin charges, for giving me a GPS! Which after we drove off, turned out to be faulty! I complained and the counter staff reduced the price to what I had been quoted The car itself was clean and there were no problems in returning it However, when I received the invoice for the GPS charges, they have processed it on the wrong card. I emailed customer services a week ago to advise this and ask them to process an alternative payment method (specialist currency card) and they haven't bothered to reply I specifically told the counter staff which card this was to be processed on, this is just utterly bad service Will try to avoid using this company in future, as it doesn't just seem to be local counter staff that are incompetent, not to receive a reply from customer services is appalling "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERTH, AU - Reviewed by IAN - 17 January 2019

" Overall impressed with Autoeurope booking and communication e mails. The data capture by Europcar when collecting the car was a bit painful / slow. I realise that there are 2 companies involved but it wasn't as seamless operation as perhaps I was expecting. "

" There was a few people waiting in the queue to collect their cars. A couple of people were told that the car wasn't quite ready - perhaps a 15 minute wait. Our car was ready and waiting. The process of capturing my details took about 5 minutes. I said that I had provided a lot of detail to Autoeurope when I booked on line. They said they had to re - enter the details due to data protection. The biggest issue was that they tried to sell me more insurance to reduce the excess to zero. I said that I already had taken out more than the standard insurance. It was difficult to know what to do in this situation as I had booked the car a month before collection so my recollection of the exact insurance I had purchased wasn't ready to hand on the Autoeurope paperwork. I am a careful driver so I didn't take Europcar's offer of additional insurance. On reflection it looks as though if I had taken Au "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ADELAIDE, AU - Reviewed by PAUL - 13 January 2019

" Perfect "

" Great. No hassle and got the car I wanted "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by RICHARD - 11 January 2019

" Not applicable. "

" Had trouble with the central locking and had great difficulty changing the vehicle, I had to drive the vehicle back to Brisbane Int and Dom before I could get a replacement. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by LYNNE - 09 January 2019

" An absolute disgrace that cars are being booked and paid in advance by customers but when customers arrive to collect the car, they are told there are none available and are then given a car from a lesser category all because Europcar have overbooked the cars. Surely when the customer is asked specifically when they will be arriving to collect the car, that car should be available for them? So disappointed, I would never recommend using AutoEurope or Europcar again. "

" Arrived at Perth airport to be told that the car I had booked and paid for was not available as they had overbooked this type of car. I ended up having to take a smaller model as this was the only type of car they had available. I asked the counter staff to inform me when the intermediate car would became available & was told Xmas day. So I had to give up 2 hours of my Xmas evening to head back to the airport to collect the car I should have received from day 1. Absolutely disgraceful that this even occurred especially when the car was paid for up front. I am still waiting on refund for the days where I was running round in a small car rather than an intermediate. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 1

ADELAIDE, AU - Reviewed by NIGEL - 07 January 2019

" Adelaide staff persistent intrying to sell extra insurance. "

" No "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 7

HOBART, AU - Reviewed by JAMES - 07 January 2019

" Would highly recommend. "

" Overall very happy with our experience. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DEREK - 25 December 2018

" Good, allowed a change before the trip, needed a bigger car. "

" Very long form filling most had been done at the website and should be carried over from the price comparison site. No confirmation of checks at each end of the hire, not Reassuring. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by PETER - 16 December 2018

" Highly recommended "

" Efficient with a great new vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by NICK - 06 December 2018

" I thought you were a car hire company not an agency made it more challenging, They need to sharpen up, Check the car with you before handing the keys, I had to take photos as evidence not a good start. But the vehicle did perform very well and was comfortable "

" I was expecting the counter to be in the main terminal, I had to ring them and then walk at least 500 m in 35 degree heat with luggage after flying for 18 hours to domestic terminal, the staff tried to sell me upgrades which is not welcome when tired. I was told the vehicle was in perfect condition, it was not several scratches and scuffs. Not clear where to drop keys on return I was told the counter would be staffed at 6am it was not. Very complacent need to remember people have traveled for long periods of time from different climates and are tired, stop trying to sell upgrades "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

ADELAIDE, AU - Reviewed by NIGEL - 09 November 2018

" Very easy booking and drop off. The collection would have been easy had it not been for the problem with Europe car "

" The eight seater minivan that we had booked wasn't available when we arrived. We accepted a seven seater Toyota as a replacement, which turned out was big enough for our needs "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GARETH - 04 November 2018

" Good "

" Experience was good. My only complaint is I believe I was charged for a satnav even though it was part of the vehicle specification. I spoke to the drop off guy who said he would sort it out "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by MARK - 30 July 2018

" . "

" After the 24 and half hour flight was slightly jet lagged but the girls on the desk were extremely helpful and patient whilst sorting me out with my car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MARK - 26 July 2018

" We used Auto Europe and Europcar for car hire in Cairns. No problems - booked and paid for Hyundai Tucson 2WD or similar - had Nissan X-trail, roomy and could fit all luggage in boot. In Brisbane booked and paid for Hyundai Tucson 2WD or similar - had MITSUBISH ASX LS 2WD. I don't think this car was in the same category. We couldn't get all the luggage in boot, it was a much lower spec than the X-trail. The parking lot is undercover and we had to use the torch on our phone to check the car, glad we did as one of the alloys was scuffed. The staff weren't aware of this and if we hadn't spotted it, we could have been charged on our return. Am now wary of booking a category of car and not getting it. "

" We used Auto Europe and Europcar for car hire in Cairns. No problems - booked and paid for Hyundai Tucson 2WD or similar - had Nissan X-trail, roomy and could fit all luggage in boot. In Brisbane booked and paid for Hyundai Tucson 2WD or similar - had MITSUBISH ASX LS 2WD. I don't think this car was in the same category. We couldn't get all the luggage in boot, it was a much lower spec than the X-trail. The parking lot is undercover and we had to use the torch on our phone to check the car, glad we did as one of the alloys was scuffed. The staff weren't aware of this and if we hadn't spotted it, we could have been charged on our return. Am now wary of booking a category of car and not getting it. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CAIRNS, AU - Reviewed by MARK - 17 July 2018

" Had a good experience. Spacious car, exactly what we ordered. "

" Had a good experience. Spacious car, exactly what we ordered. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by ALEXANDER - 29 June 2018

" Very easy service to use and phone staff were great whenever I contacted them. Saved a lot of money too! "

" Only issue was that we had to trek over to the domestic terminal at Cairns airport with all our baggage as no service at international terminal when we arrived. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HOBART, AU - Reviewed by THOMAS - 21 May 2018

" Overall very satisfied - particularly with the Reception at Hobart Airport. "

" Overall very satisfied. I would have liked the desk at Launceston Airport to have been manned when I dropped off the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by ANTHONY - 30 April 2018

" Over 20 years of using Autoeurope, I have never had a problem with a car hire company - only when I have booked directly. I suspect that booking through your agency deters companies from spurious allegations as it would quickly become apparent if one company reported an out of the ordinary number of increased extra charges etc "

" The young lady working on her own at pick up but with no other customers gave no eye contact and spoke down to her computer keyboard. As a result the combination of my age-related presbycusis and the background noise made communication difficult when it needn't have been. Having said that, the rest of the experience was hassle-free as it had been with Europcar in Auckland the previous 3 days. In both cases, the cars had some minor paint damage which had not been mentioned at pick-up. The cars both in Auckland and Brisbane were collected from a dark outdoor car park and the scrapes were only apparent the following day. This didn't bother me but having had problems with cheaper Portuguese car hire companies in the past claiming old blemishes were new I was a little concerned. (Fortunately on the two occasions when this has come up I had collected the cars in daylight and photographed them comprehensively) Anyway, the drop off was keys into a box and I received an email from Europcar without comment and I would use them again. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ROBERT - 20 June 2015

CAIRNS, AU - Reviewed by COLIN - 26 May 2015

" It would have been useful to understand the different types of additional insurance you will be asked to take out and why to enable being able to budget and make a decision with no pressure "

" It would have been useful to understand the different types of additional insurance you will be asked to take out and why to enable being able to budget and make a decision with no pressure "

MELBOURNE, AU - Reviewed by HERMAN - 21 May 2015

SYDNEY, AU - Reviewed by PAUL - 13 May 2015

" First impression count and the lady that served me in Sydney Airport was unfriendly. The car was fine although I was under the impression that a Hyundai i20 or Golf would be available. I had to pay extra for the sat nav too which is way to expensive for the quality of the device rented. It was very poor. "

BRISBANE, AU - Reviewed by ANTHONY - 01 May 2015

" Car was spot on "

" The staff are very helpful and friendly and professional "

SYDNEY, AU - Reviewed by STEWART - 16 April 2015

" Easy booking service alongside efficient post-purchase customer service. "

" We experienced a couple of issues with the car but staff handled these quickly and efficiently. We were also upgraded to a VW Passat, perfect when travelling with small children. "

PERTH, AU - Reviewed by ANNETTE - 07 April 2015

" Ease off pick-up and drop-off was great. Good car. Very pleased with whole process from beginning to end. Would definitely recommend. "

" It was a good experience. Cheerful, friendly and welcoming staff. "

LAUNCESTON, AU - Reviewed by STEPHANIE - 03 April 2015

" Highly efficient service that made immediate changes to my booking. "

" The car was good and the company were very helpful. "

MELBOURNE, AU - Reviewed by MICHAEL - 01 March 2015

" excellent "

" excellent service and great little car! "

MELBOURNE, AU - Reviewed by JOHN RICHARD - 21 February 2015

" My booking did not go without a problem as I needed a pick up in Melbourne and drop off in Sydney. This is what I thought I had booked, only to discover that the booking made was for drop off in same city. I then had to phone to change it and the lady operator was very helpful but informed me that I would have to pay extra for the Sydney drop off at the time I collected the car from Melbourne. She amended the booking and sent me a new voucher with the correct details. I also purchased the additional insurance cover, however the Europcar office seemed unaware of this as they tried to sell it to me again. "

" I was very pleased with the car (VW Jetta TSI), plenty of room, large boot, lots of power and good economy. I did struggle a bit with the member of staff in Melbourne, partly due to my poor hearing (I wear fairly conspicuous hearing aids) and partly to his attitude (perhaps he had not had a good morning). Having prepaid for additional insurance cover, I did not expect to be asked if I wanted what I assume was same additional insurance again. There was a very good member of staff at drop off office in Sydney. "

ADELAIDE, AU - Reviewed by MARTIN - 30 January 2015

" Always provides good value and service "

" Disappointing that they are now charging one way fees but still offer excellent service at competitive rates "

ADELAIDE, AU - Reviewed by KEVIN - 13 April 2014

" The first car we hired was dirty and had lots of body panel damage , was not impressed at all ! The second car we had was much better , it was clean and fairly new. Friendly staff , easy pick up and return . "

" Easy . . . Make sure your cars are cleaned properly ! "

ADELAIDE, AU - Reviewed by KEVIN - 01 April 2014

" The car we had was damaged in many places and was scruffy and dirty on the inside "

" Clean the cars "

SYDNEY, AU - Reviewed by NEIL - 02 March 2014

" Website was great. I actually rang to confirm some details. Very efficient all round. Good work! "

" Friendly staff at the airport. Just what you need after a flight. "

MELBOURNE, AU - Reviewed by STANLEY - 04 December 2013

" Fantastic, friedly helpful service, could not have been better "

" Excellent "