Auto Europe
- North America
- Central America
EUROPCAR CYPRUS CUSTOMER REVIEWS
- 8
- 8.5
- 7.9
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR CYPRUS Car Rental Reviews
Average Rating for Europcar :
PAPHOS, CY - Reviewed by NEIL - 21 September 2025
" Very good. "
" All good very helpful and friendly at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANTHONY - 19 September 2025
" Very good "
" I have always been happy using europcar. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PAUL - 16 September 2025
" As above "
" All was well on collection however, money was taken, as oppose to just blocking the money, from my credit card for fuel, I am not sure if it has been refunded (Not had credit card statement) as we returned the car with a full tank. I understood the paperwork said it would be refunded immediately? Also, they tried to say we had chipped the car on the front bumper and had a chip in the window screen, we arrived very late at night and unfortunately we did not check the car, we were tired and it was very dark. I think they said it was OK, but not sure. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GARY - 14 September 2025
" Although it was easy to book, there were a lot of holds for costs added to our credit card when we arrived at desk. "
" Car wasn't ready when we arrived at office even though our flight had been delayed, had 30 min wait whilst being cleaned. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by CHRISTOPHER - 14 September 2025
" Car not great condition and had to get bus to pick up and drop off car as there was a 10 euro charge to deliver or collect from hotel less than a 10 minute drive away. "
" Used before and was very happy with the service I received. This booking the car wasn't in great condition . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by MARTIN - 13 September 2025
" Wouldn't use again "
" The lady at the counter was very unhelpful was only after two hour and me saying forget the hire that she became helpful after making me pay another 167 euros. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by NICHOLAS - 11 September 2025
" The car I ordered did not come with air conditioning which was crucial for Cyprus weather. I was shocked when I was asked for another 80 euros, as it was not obvious on the booking process . Europcar blamed Auto Europe "
" The car I ordered did not come with air conditioning which was crucial for Cyprus weather. I was shocked when I was asked for another 80 euros, as it was not obvious on the booking process . Europcar blamed Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by LINDA - 10 September 2025
" All good except for the delay when collecting. "
" Everything was good except that we had a long wait when picking up the car as it had been to the car wash. This was a little frustrating as we were tired and hot and just wanted to get to our hotel. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JULIE - 09 September 2025
" 100% perfect from start to finish "
" Excellent service, brilliant customer service, excellent car, easy pick up and return. Faultless....100% booking with them every time we hire a car. Thanks so much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by WAI - 04 September 2025
" I am in process of making complaint- discovered on returned home that I was charged for excess cover when I picked when I was not asked if I needed the Cover which I had already paid for when I booked the rental. I was informed my credit card will be charged/blocked for security including full tank refuel but I discovered when I had notification on return of car only E100 will be returned. We had booked a Citroen Picasso as we are a party of 6 & was initially offered a car with 192000 km on the clock which also looked like it has seen better days. I had to firmly decline the car offered and was then subsequently offered a Nissan Serena. "
" I am in process of making complaint- discovered on returned home that I was charged for excess cover when I picked when I was not asked if I needed the Cover which I had already paid for when I booked the rental. I was informed my credit card will be charged/blocked for security including full tank refuel but I discovered when I had notification on return of car only E100 will be returned. We had booked a Citroen Picasso as we are a party of 6 & was initially offered a car with 192000 km on the clock which also looked like it has seen better days. I had to firmly decline the car offered and was then subsequently offered a Nissan Serena. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by MARTIN - 31 August 2025
" Collection at Paphos airport and drop off at Larnaca was a slick process. "
" Usual excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDERSON - 25 August 2025
" am writing to formally lodge a complaint regarding my recent car rental experience at Paphos Airport. I booked and fully paid for a Kia Sportage in advance. However, upon arrival at Paphos Airport, I was informed that the vehicle I had reserved was not available. Instead, I was offered a Nissan SUV, which staff claimed was an upgrade due to leather seats. I specifically requested a vehicle of the same category as the Kia Sportage, but was told none were available. As it was late in the evening, and I was travelling with two young children with a two-hour drive ahead, I felt I had no choice but to accept the alternative vehicle provided. Unfortunately, the Nissan SUV was extremely old (over 10 years), had more than 200,000 miles on the odometer, and was equipped with only a CD player. This vehicle was clearly not of the same standard, band, or suitability as the car I had booked, and I believe it should not have been offered for rental at all. "
" am writing to formally lodge a complaint regarding my recent car rental experience at Paphos Airport. I booked and fully paid for a Kia Sportage in advance. However, upon arrival at Paphos Airport, I was informed that the vehicle I had reserved was not available. Instead, I was offered a Nissan SUV, which staff claimed was an upgrade due to leather seats. I specifically requested a vehicle of the same category as the Kia Sportage, but was told none were available. As it was late in the evening, and I was travelling with two young children with a two-hour drive ahead, I felt I had no choice but to accept the alternative vehicle provided. Unfortunately, the Nissan SUV was extremely old (over 10 years), had more than 200,000 miles on the odometer, and was equipped with only a CD player. This vehicle was clearly not of the same standard, band, or suitability as the car I had booked, and I believe it should not have been offered for rental at all. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by LOUIS - 23 August 2025
" Great experience "
" Swift friendly service. The car was in very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 15 August 2025
" As above "
" Considering I paid extra for all inclusive insurance they then requested another 1100euro at the desk. I told them I paid the extra and proved it but they insisted on paying it then he reduced it to 390 euro "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by CATHERINE - 12 August 2025
" Air conditioning did not work. Staff tried to convince me it was ok and in line with expectation for hot weather but it was not sufficient. Car was replaced but air con was barely any better. Air con in cars in hot countries need to be properly and regularly serviced. These cars clearly had not been. "
" Air conditioning did not work. Staff tried to convince me it was ok and in line with expectation for hot weather but it was not sufficient. Car was replaced but air con was barely any better. Air con in cars in hot countries need to be properly and regularly serviced. These cars clearly had not been. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by GREGORY - 10 August 2025
" Auto Europe is great for booking efficiency but this is pointless if the provider doesn't provide the correct class if car. "
" Didn't have any car in the classification booked. Tried to substitute a smaller car without announcing the fact. Thus was not a "similar" car situation, they had no cars of the correct size. We already knew we wouldn't fit in a smaller SUV than full size. Spent 90 mins until 1am to find a solution because I walked their car park and pointed to a car we might fit in. Rubbish service on all levels. The car we had worked but was a wreck in tetmiof bodywork. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by ANTHONY - 03 August 2025
" I felt coerced into taking and paying for an upgrade. "
" On pickup we found that the type of car that we had reserved (an estate) was not available and were only offered the saloon version. We therefore had to pay an upgrade to accommodate all of our baggage. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NICHOLAS - 01 August 2025
" See above. Thanks for the excellent customer service! "
" Excellent! Whole pick up and drop off process was very efficient - just what you need at the beginning and the end of your holiday! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RUTH - 30 July 2025
" Great service "
" Really nice car, staff at pick up and drop off were lovely . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by IAN - 29 July 2025
" All round good "
" All round good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by EROULLA - 22 July 2025
" Very good service "
" Polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by LEAH - 22 July 2025
" Worst experience. Contacted the company multiple times via email in the 2 weeks and no replies. The first car I had was barely functioning, the exterior mirror kept falling, how can you give a car that is this dangerous to a visitor? The second car, Apple Car play kept disconnecting so I had to keep pulling over to re connect, the windscreen wipers did not work at all, the passenger window did not open (only opened via drivers side) but it closed normal way. really really disappointing. will make sure no one rents a car from here. will be going to Sixt. "
" Worst experience. Contacted the company multiple times via email in the 2 weeks and no replies. The first car I had was barely functioning, the exterior mirror kept falling, how can you give a car that is this dangerous to a visitor? The second car, Apple Car play kept disconnecting so I had to keep pulling over to re connect, the windscreen wipers did not work at all, the passenger window did not open (only opened via drivers side) but it closed normal way. really really disappointing. will make sure no one rents a car from here. will be going to Sixt. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by MARIOS - 20 July 2025
" No comment "
" Was given a lower class vehicle than booked "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by RICHARD - 16 July 2025
" As above, you are all one company in my eyes. "
" Usual Scare monger tactics on pick up, had it at Paphos last year with your company also, booked Ford focus or similar and given an absolute battered, high mileage Kia Ceed Elina on drop off was our only positive experience with the company "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by DAVID - 12 July 2025
" No issues "
" Just a bit pushy at pick up for having the full excess cover. All ready purchased via autoeurope. Car condition; almost 90k miles on clock, lots of marks, & scratches inside & outside. Have had better vehicles. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DARREN - 12 July 2025
" Disapointed with standard of car "
" Was disapointed with car as it looked like a second hand car that had a load of bumps scratches etc. Felt it was just offloaded on to us "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANDREW - 11 July 2025
" Had a nice hybrid Nissan note but couldn't get Bluetooth to connect but very reliable nice car "
" Friendly staff as always, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by COLIN - 06 July 2025
" Very good and always efficient. "
" Always good service and helpful at the reception desk. Likely to use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 03 July 2025
" They made everything easy "
" Easy to collect the car from the airport and easy to return the vehicle on our returne "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LIAM - 01 July 2025
" Overall really happy "
" I felt the staff were brilliant and very quick, and the dropping the car off was just the same. So really happy with the service. Car was brilliant also, AC was amazing especially as it was pretty hot for a few days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 26 June 2025
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LISA - 25 June 2025
" Great, lovely car "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANTHONY - 25 June 2025
" As above "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by KAREN - 21 June 2025
" Still waiting for £100 to be returned to my credit card ! "
" When picking the car up after a long journey it was not a smooth experience. Lots of confusion about extra payments and what they are for - all explained very very quickly . I am still waiting for £100 to be returned to my credit card "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by IOANNA - 20 June 2025
" As above "
" Very satisfying and kind empathetic staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SPYRIDON - 18 June 2025
" Excellent and prompt service as always "
" Very bad service at the counter. I t took us twice as much (30 minutes) as other customers to finish the registration. Terrible car, not powerful at all it was struggling even on the straight road. The air condition was blowing semi cold air and the tyre pressure warning came on as soon as we left the compount although there was nothing wrong with the tyres. I would totally avoid renting again from Europcar. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANDREW - 18 June 2025
" Always happy with the service very fluent friendly staff and very helpful cars very reasonable but I do think the insurance is very expensive However it is what it is and I'd rather have the insurance and have the head ache "
" Been using you for the last six years every month very happy with the service and that I think that your insurance policy for someone that's a regular is quite expensive for €20 per day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GEORGINA - 15 June 2025
" Was not provided with the make and model of the vehicle booked and paid for. "
" Very easy booking process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 15 June 2025
" Unfortunately you were let down by Europcar. They had no notes that we had insurance etc and kept pushing us to. Purchase theirs! "
" Car provided originally was not equal to what we had booked. Car was not ready and after waiting 15 minutes with the staff not interested at all (especially Pambos who was extremely rude.) a lovely manager (not sur rid her name) came along and sorted a car immediately for us and upgraded us to a an automatic. Without her we would have waited longer and when the car turned up it had dents everywhere! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DAVID - 14 June 2025
" Much cheaper than booking via Europcar "
" Upgrade cost to change from a manual to an automatic at pick up was ridiculously expensive "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by WAYNE - 14 June 2025
" Very smooth and friendly transition. "
" Very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by VICTORIA - 14 June 2025
" Additional insurance expensive. Good that you take the car full and return full. "
" Hidden charges not clear at time of booking with auto Europe. Thought I'd purchased insurance and booster seats in the original price but turned out not to be the case. Additional insurance very expensive. One of the booster seats not great quality. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by MARTIN - 13 June 2025
" AutoEurope's quote was very high. I secured a much better deal on the day with Europcar than the Auto Europe quote. Watch out for this. "
" Europcar were great, especially the check in staff. Return was a bit slower but all in all reasonable enough "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 12 June 2025
" Competitive price and good service "
" One of the best in Cyprus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by LINDA - 05 June 2025
" A good company but customer service at the desk was bad but pick up guys are great "
" The counter staff at Pafos airport especially Georgiana were not helpful or customer focused we arrived early but told we had to wait 45 minutes which was ok so we sat and waited then another flight came in early and people were put in front of us even though we all booked the same time even though we went up to the counter we were brushed aside rudely "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 04 June 2025
" Will use again in the near future. "
" Regular customer of Autoeurope and always find them efficient. Ease of collection in airport terminal is a huge bonus. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DAVID - 03 June 2025
" You should find a way to get the car we ordered . I understand that things happen , but this was quite important go us for boot size "
" Disappointed I didn't get the kia xceed with a larger boot "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RAYMOND - 03 June 2025
" Unlikely to book through autoeurope again "
" The extra insurance cost was not explained clearly on initial booking when you add this to the car hire it makes europcar decidedly more expensive not withstanding the initial shock "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by STEWART - 02 June 2025
" Easy to use , all vey easy "
" Great deal - very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTYN - 01 June 2025
" My only negative is that I was unable to preregister on line for the collection as order reference numbers didn't tie up. Your office advised that preregistration was not possible. Your price was almost the same as EasyJet, but I went with you as the additional driver was free. "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JOHNATHAN - 27 May 2025
" Extra cost Not expected "
" Cost me £320 euros extra "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by JEFFREY - 25 May 2025
" Auto europe excellent as ive previously used only issue was pushy europcar agent "
" Agent very pushy for extra insurance even though i said i had bought zero excess through auto europe "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by RICHARD - 23 May 2025
" I phoned your help line before booking and had a good experience which made me comfortable with going back online to book my car. I will use again but NOT EUROPCAR Thank you "
" when I arrived at the check in desk for Europcar I was asked for 380 deposit plus 73.16 fuel deposit. They wanted me to take out a lot of extra insurance which having already read your paperwork I knew I was covered. When I asked about the GPS they said that they didnt have any. I pointed out that I had booked an upgraded car to have GPS. If I want a new car I would have to pay a large increase. Whn I then went to the car site I was again told that the KIA CEED (2018) did not have GPSAfter approx 25 mins she went to get an old Garmin....Very out of date as when need fuel it took me to 3 petrol stations that had been closed for many years----I asked her to put in the address for our Hotel ( 5star) she said the address did not exist. Not off to a good start. I drove off and very quickly realised that the clutch was absolutely on its last legs _ I am an engineer by trade -- Hopefully this explains my low scores "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by MICHAEL - 20 May 2025
" Not had an issue with Auto Europe before but perhaps you need to check the calibre of your partners. "
" Truly awful experience. Felt blackmailed by them to take out extra insurance otherwise they would not assist with tyres or anything non mechanical. We felt we had to take the insurance in case we had a puncture or blow out - potentially being stranded up the Troodos Mountain. We have made a complaint to you regarding this to which we are awaiting a response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by STEPHEN - 18 May 2025
" See comments above regarding counter staff's hard selling of unnecessary additional insurance "
" Car was fine and the pick up and drop off staff were efficient. However the counter agent was very insistent that we needed to purchase additional insurance, even though we thought we had already purchased this with our original booking. We feel that she took advantage of the late hour and our tiredness to persuade us into purchasing something that we did not need, resulting in almost doubling the cost of our rental. This would put us off using europecar again in the future. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 18 May 2025
" use this service nearly at least once a month for the last 5 maybe six years always been happy if there's ever been a problem always been sorted out fantastic team very friendly people my partner works for a air line and we always recommend your "
" Friendly service, very reliable smiley people☺️ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RONALD - 17 May 2025
" Hired through you many times very good "
" Clutch problem took time out of my holiday to take it back and wait for it to be fixed only set of back to my hotel and it still had a problem from my experience as truck driver in the uk so I wasn't wasting anymore of my holiday running around trying to get it fixed so just put up with it yours sincerely mr RG johns "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by CHRISTOPHER - 17 May 2025
" Excellent honest company.Will use again "
" Got the usual hard sell regarding insurance but after that the whole experience from beginning to end was excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by HUGH - 17 May 2025
" Booking online with AutoEurope was easy and communication via email was straight forward. Prices very reasonable. "
" We were very disappointed with Europcar. Last time we booked through Auto Europe we booked our rental car with Alamo and the whole process at Kalamata airport was perfect. This time we chose Europcar as they were offering a second driver free of charge. When we arrived at the desk in Paphos airport the staff were very friendly. That all changed when they tried to sell us additional damage & theft insurance for an additional 250 euros and we refused. We said we'd already taken out additional damage & theft insurance with you but they said that was with you not them and therefore we wouldn't be covered if we broke down or if the car was damaged etc. We said we were careful drivers but they said the car could easily be damaged when parked in a car park. It was really hard sell and a very upsetting start to our holiday. They then told us the car was full and we had to pay for the tank of fuel there and then bring the car back empty. I said that wasn't what we signed up for as we wanted to bring the car back full but she insisted we couldn't take the car until we paid the 48.30 euros (£41.30) on our credit card. We also had to pay a 300 euro security deposit. Luckily outside the guy at pick up said we could bring it back full but would need to show a fuel receipt for a station within 10kms of the airport. If we did that we'd get a refund on return of the car. After that all was fine as the car was clean and in good condition mechanically. Everything was fine at drop off back at the airport and we did receive a refund for the fuel although due to changes in the exchange rate, we only received £40.61 back. I have to say that following our experience at pick up we would not use Euopcar again. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by FLORA - 16 May 2025
" Counter staff and collection point took far too long "
" Picking up car took too long then was given an old car that was badly dented and scratched "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by PHIL - 16 May 2025
" Cyprus nice Car hire very stressful "
" The place of pickup from Cyprus airport were the third party and so they had no details of any car insurance so I had to buy new insurance cover to protect myself You owe me 168 Eiro "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by STEVE - 15 May 2025
" Auto Europe have beef fantastic as always "
" Worst hire car I have ever had from a large multinational hire company. Very high mileage (140,000 km), many different shades of blue, worn and slushy gearbox, strange noises and check engine light came in half way through. The sort of car you would expect from a super budget local hire company, not Europcar! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by CHRISTOPHER - 14 May 2025
" Auto Europe site was easy to use and good hire rental rates and companies. Would definitely recommend and will use again. great experience from booking to picking car up. "
" Great service at rental desk. Lisa was excellent and very patient. Only negative, I was expecting fuel to be on basis of pick-up and return full. However, there was a fuel charge and bring car back empty. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JOY - 14 May 2025
" Although my grievance is actually with Europcar it has made me realise maybe in the future I should pay extra and book direct with a car hire company not an agent like you. "
" I was thoroughly conned by the member of staff into paying a 100 euro deposit for a key and 61.61 euros plus VAT totaling 192.32 which I was assured would be returned in full when I dropped the car off full of petrol. The money was actually for an excess insurance which we had not agreed to and I only received £41.18 back for petrol. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by MATTHEW - 11 May 2025
" Easy and convenient "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by IAN - 10 May 2025
" Extra charges made using autoeurope unviable in the future. We had no extra charges last year "
" Out only negative is that we were charged an extra 140 euros that we knew nothing of when we booked. This made it more expensive than booking direct. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by THOMAS - 08 May 2025
" Everything was very smooth and efficient. "
" Everything was be my smooth and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by PHINEAS - 02 May 2025
" Feel ripped off and annoyed. "
" Slow, tricky, angry customers, and hired a car with 100,000 on the clock, with all the squeals and squeaks to go with. Really poor all round. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by IGOR - 01 May 2025
" Was ok overall "
" We werr told we were upgraded, but the car we were given seems to be the worse car available "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by STEPHEN - 01 May 2025
" Very happy customer "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GARY - 27 April 2025
" see above "
" Not sure why had to pay for a full tank of petrol on collection, when a card swipe should suffice as they do for the excess. Cost has been refunded with no issues, just not a practice i have come across before now. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by PETROS - 24 April 2025
" Overall positive "
" A couple of points I was not particularly satisfied with: - At the counter, I was asked persistently to provide the address where I would be staying in Cyprus. I had not been notified in advance of this requirement and therefore was not prepared to provide this information to EUROPCAR as I thought it was over and above the standard information required for car rentals. However, I ended up providing it as I felt under duress when the agent said they would deny me the car hire. Of note, I've been renting cars in LCA over many years (including with europcar) and this was first time I experienced this situation. - At the pickup, I noticed that car was quite old - it had a registration plate of 2019 - when most rental cars are much newer than that; it also had high mileage. At the pickup, I also noticed that the parcel shelf in the car boot was missing so I voiced concern to the agent about possible break-in for luggage theft, but I was informed that they didn't have one to provide and was told that I shouldn't have a problem with the parcel shelf missing because the windows were tinted. Of note, although I understand that it's possible to be allocated another car make/model in the same class/category, I was not particularly pleased that I could not get a Ford Fiesta as specified in my booking; I found Mitsubishi Mirage not to have the same robust feeling as a Ford Fiesta, particularly when driving on a motorway. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by DEAN - 21 April 2025
" Slight issue with catalyst warning light. Agent cleared the issue. "
" Simple pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by LEE - 18 April 2025
" I use auto europe very regularly and are overall happy "
" Europcar are a good professional company but the car suppled was not good, lots of problems getting into gear and the seatbelts were very hard to lock together. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by ANDREW - 18 April 2025
" Na "
" When picking up the car we were told our particular vehicle wasn't available and so another of the same class and size would be provided. However the new vehicle we were given had a much smaller boot/trunk which was not sufficient for our luggage. We were assured this was the same size as what we had booked and it was our mistake to book too small a car for 3 large cases. We pointed out that in fact the vehicle that we had originally booked was in the car park and asked if we could be changed back to our original booking. The car was provided and had ample boot/trunk space as we had planned. We were frustrated we had been unnecessarily changed from the correct vehicle and then made to feel we were the ones in error when the new car was not large enough for our luggage "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by ANDREW - 16 April 2025
" Very professional as always "
" Excellent service as usual with a smile and very helpful all staff at the counter on return and on pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DAVID - 14 April 2025
" Excellent "
" Very Good and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MICHAEL - 28 March 2025
" No problems, much better than other car hire companies I have used previously. "
" No problems, much better than other car hire companies I have used previously. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by IAN - 25 March 2025
" None to share "
" I cancelled the booking none "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by ANDREW - 21 March 2025
" No problem, all went smooth "
" Very happy with the service use you guys regular nearly every month off to Cyprus. They keep offering me different deals over there but I'm old school rather sick to what I know. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROBIN - 16 March 2025
" Straightforward and no fuss "
" Quick and easy pickup with no fuss. Likewise the return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ALEX - 08 March 2025
" Simple and cost effective car hire. Always use auto Europe for our travel car hire. "
" Fantastic service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEVE - 27 February 2025
" All good - highly recommended "
" Great staff on the desk - everyone was a pleasure to deal with. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KENNETH - 22 February 2025
" Excess too high - as was additional insurance "
" Desk staff too pushy. We weren't given the option of Full-to-Full fuel and had to pay for a full tank "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANDREW - 15 February 2025
" Always get the best prices available from autoeurope, my go to broker. "
" Good clean low mileage car, with a few dents and scratches. Staff efficient at pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by JOHN - 15 February 2025
" Good "
" Helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 03 February 2025
" Excellent experience start finish "
" Excellent as a ways "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ASIF - 28 January 2025
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 16 January 2025
" Good website. Price changed as I got to the check-out, though, which was annoying. "
" I found the agent at the counter in Paphos airport very rude and a little aggressive when I explained that I wouldn't be buying their top-up insurance, as I had some of my own. She tried to belittle me and make me feel that I didn't understand. She also tried to get me to sign to say that I agreed with the terms and conditions of the rental before she'd even shown me them and made me feel that I was being difficult for even raising this. The agent who released the car and took photos of the existing damage said he'd send me the photos but they never came through, so I would only have had my own photos to fall back on in the event of a dispute. Staff at the drop-off location, Larnaca were lovely, though. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by STEVEN - 05 January 2025
" Poor standard of vehicle. Kia Rio, 102km, extremely worn and noisy suspension, headlights were excessively hazy, constant airbag/seat belt fault illuminating. I would not have expected Europcar to hire out such a shabby vehicle. Would definitely not pass a UK MOT. "
" Poor standard of vehicle. Kia Rio, 102km, extremely worn and noisy suspension, headlights were excessively hazy, constant airbag/seat belt fault illuminating. I would not have expected Europcar to hire out such a shabby vehicle. Would definitely not pass a UK MOT. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by MATTHEW - 01 January 2025
" Very satisfies and will be using again inbthe future. "
" Excellent, best company for booking hire vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by BRIAN - 07 December 2024
" No comment "
" No one in attendance when dropping car off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by STEPHEN - 26 November 2024
" It's a search engine; did its job well. "
" Staff at collection were rude and slow. Vehicle was old, tatty and desperately needed a service. Drop off was excellent. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by GEORGINA - 22 November 2024
" Effortless. "
" Effortless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by BEVERLEY - 21 November 2024
" Car was everything I had hoped for "
" clean car, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PAUL - 17 November 2024
" No one likes being had, and it spoilt my holiday knowing I had paid twice for the all inclusive policy... Auto Europe really should address this. "
" When I booked a car through auto Europe, I bought the all inclusive insurance package. Yet when I arrived to pick up the car from Europcar, I was told I hadn't... I pointed out I had, and they said absolutely not, lending me to buy the inclusive policy again. This as become a very expensive car hire indeed.. the worst yet. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DAVID - 10 November 2024
" Always happy "
" Easy to deal with "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by SUSAN - 07 November 2024
" See above "
" Car was 7 years old which was much older than previous hirings from Europcar. The front drivers mat was so big it encroached on the pedals. Car broke down on last day due to flat battery (Not our fault) "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by COLIN - 29 October 2024
" I booked a model that said with GPS as I wanted a sat nav. On arriving I was told it was not included and would have to pay extra. But was then told due to problems with sat nav's in Cyprus not working they had stopped offering them, so did not get a sat nav. I picked a more expensive SIPP as it included sat nav from Auto Europe, but it wasn't available so I paid for an option that wasn't possible. "
" All good, very helpful and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by JULIE - 26 October 2024
" Easy to use no problems "
" Very satisfied staff friendly and car was ready "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GRAHAM - 24 October 2024
" Overall good "
" Easy site to use "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DAVID - 22 October 2024
" Good "
" Efficient and friendly upon arrival, a bit grumpy upon drop off. Car was ok but the gearbox had definitely had some wear "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by LOUISE - 15 October 2024
" As above - my whole experience was far better than any previous car hire company ( have used quite a few over the years) would recommend again especially if all your staff are as helpful as the ones I met in Paphos "
" Extremely efficient , courteous staff who went above and beyond my expectations - even to the point of helping me to install an internet free navigation app When my google maps could not connect - otherwise I was facing a journey to a villa in the dark in a country that I had never previously visited. Amazing kindness and a real credit to the company !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NIKK - 14 October 2024
" Decent enough and cheap so did the job. Returned and fuel recreated immediately "
" Car was scratched and holes in bumper on pick up but didn't affect performance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by DAVID - 14 October 2024
" The experience was good other than the car was dated "
" Everytning was great other than the car was little bit dated. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PER - 14 October 2024
" AE offers good value. "
" Car hire companies always try to "up-sell" insurance etc, which gets a bit tiring. I have been in the travel business for 45 years and this issue only seems to be getting worse. This time, the lady on the counter was actually OK and didn´t force the issue. Drop off went very smoothly, much better than expected with deposit and petrol refunded without any issues. Credit where credit is due. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SHAUN - 14 October 2024
" Quick and easy "
" Quick and easy, only issue was that I wasn't given the option to return the car with a full tank. I ended up paying for the fuel up front and only noticed that there was another option when I saw a sticker in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JEAN - 11 October 2024
" My car was not ready despite pre booking but otherwise everything was fine. "
" My car was not ready despite pre booking but otherwise everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by GARY - 09 October 2024
" As stated above "
" On pick up fuel had to be paid for although on booking it stated full to full . Had to wait for vehicle as it wouldn't open , not good in heat and with 6 people. Asked for replacement was told there wasn't one . Not good start to holiday . Vehicle ok but had very little power not good in hilly country . Did try to explain on drop of but don't think they heard / bothered. On hole did the job . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by MARK - 08 October 2024
" Didn't get the car I expected. If I had known that I was going to get such a poor car, I would have gone elsewhere. "
" I rented a car described as a Focus or equivalent. I received an old Kia Ceed which was high mileage and had several faults. The only cars available at the pick up were Kias - if I had known this, I would have gone elsewhere. This feels like false advertising. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by MR ANDREW - 07 October 2024
" Very helpful, very friendly people as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by JASON - 02 October 2024
" Cannot fault this company at all ! "
" Excellent experience as always, never had any problems from start to finish of our rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 28 September 2024
" Good all round "
" Generally very good. I'd prefer the default fuel policy to be full to full but at least it was an option. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by DAVID - 27 September 2024
" No more need be said, other than one to forget and not repeat... "
" 90 minute wait at the desk for collection, one person on, eventually got away at about 3:30am... Poor car, very old, wheel wobble at the speed limit, tired performance, USB port so worn out it wouldnt hold a cable to connect satnav All in all pretty appalling "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by KEVIN - 26 September 2024
" Overall, another positive rental "
" Very pushy in collection desk on additional insurance even after stating I had my own. Accepted and upgrade for a slight damage car. Return procedure was excellent using comparison photos for effeiceiency "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ALISON - 26 September 2024
" Specific to Paphos airport "
" Staff in Cyprus best I've ever come across - friendly efficient and professional "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by MARTIN - 24 September 2024
" See above "
" Whilst the car satisfied our needs we was disappointed with the condition. There were scratches on the car and the dashboard was cracked in many places and has clearly been like it for a while. Why are these repairs not carried out as we are paying for a vehicle in good condition not what is to all intent and purposes a second hand car with 93000 km on the clock. I feel we should have been offered a discount due to its condition "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by JAKE - 24 September 2024
" Great service. "
" Great service from Europcar, was upgraded free of charge to a higher spec vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MATTHEW - 22 September 2024
" Good car Very friendly staff "
" Good Car Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 16 September 2024
" I've used Auto Europe many times and have not been disappointed until now albeit not you're fault. "
" I booked a Kia Sportage which I am familiar with however the (or similar) was given to us a Suzuki Hybrid Cross which may be the same class on paper but is not similar in any way both in quality or performance. We were living in hills and this car was grossly underpowered and therefore not a very good driving experience at all. Air-con had to be turned off for every incline and even at that it wasn't great. I know it's pot luck what vehicle you get but in this case we were not lucky. Europcar should drive these vehicles before categorising them as this car is not a true reflection of the class advertised. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 14 September 2024
" No problem and great service "
" Very pleased with the service as always as we travel nearly every month with Euro car, especially Monica and south on the counter of airport fantastic group of people ☺️ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STELIOS - 14 September 2024
" Many good years "
" All okay "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by SIMON - 13 September 2024
" Great service, will definately use again "
" Easy booking process, courteous staff at collection desk, prompt service, straight forward drop off. We will be visiting family in Cyprus regulaly over the next 3 years and will definately be using again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by SUSAN - 11 September 2024
" Easy return "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 05 September 2024
" The auto europe experience was good up to the part I printed out the voucher where it said NO a/c, when hiring a car from Larnaca. At no point in the choosing of the car and paying for it did it say no a/c. When I went back to choosing another car they all say with a/c, so assumed it was a typo error as who would rent you a car from Larnaca that doesn't have a/c. So I put it down to a scam where they wheel out a clapped out car that has a/c and you can't really complain about it. Wont be using either auto europe or europcar again. "
" The car options on auto europe all have a/c as an option when hiring a car from Europcar at Larnaca. But on the voucher after paying it said the car was a compact car with NO a/c. Europcar, out of the goodness of their hearts then gave me the oldest, most scratched worn out car they had but it had a/c. They took me along a whole line of brand new Kia Ceeds and Stonics to give me a small Kia Rio that had done 101000kms. They insisted it was a compact but it was way smaller than the Nissan Note I thought I was hiring. I will not be renting with auto europe or europcar car again. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by ALEX - 03 September 2024
" As always great service and simple. Thank you "
" Always friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MORDECHAI - 01 September 2024
" As above "
" Very poor quality car... break were dangerous, window wipers not working, music system not connected via bluetooth "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by DAVID - 25 August 2024
" All in all very friendly just the wait at the airport desk "
" We where waiting a long time at the desk due to the length of the queue which was not very good after a long flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CLAIRE - 20 August 2024
" We paid twice for the insurance "
" They wouldn't accept the additional payment we made for insurance to auto Europe so we had to pay for insurance again. The rep tried to worry us saying our luggage won't fit in the car we had hired and as we were going to a hilly area we needed a more powerful vehicle this was to get us to upgrade for an additional charge. We kept the vehicle and it was no problem with the luggage or hills. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by LOUISE - 20 August 2024
" Process seemed OK to start with but obviously wasn't very good communication between auto Europe and europcar "
" Despite booking with insurance waiver through auto Europe, got told it didn't cover and was charged again. 1st car had to return after 1/2km as faulty. They couldn't process my fuel refund so am still waiting. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by ANTHONY - 11 August 2024
" Great service and quick refind on petrol. "
" Great service and prompt "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROBERT - 06 August 2024
" Easy and friendly. No fuss "
" Easy and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 06 August 2024
" Left vehicle at Paphos airport, very early 4am... No interaction with staff, left keys in a drop box, which was fine and process already explained to us. However, we received no further communications from Europcar, nothing Would have been good to just get an email to inform that everything was fine and our deposit was being returned. "
" On the whole a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 30 July 2024
" Excellent, no waiting no fuss and very easy to use. Staff were also very helpful and friendly. "
" Excellent, no waiting no fuss and very easy to use. Staff were also very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 24 July 2024
" Very speedy service and reliable at reception at airport especially form Monica who always looks after us we use this service nearly every month of the year never had a complaint As of yet "
" Very friendly and very reliable as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANGELA - 22 July 2024
" A bit disappointing not to be acknowledged as a six times cm but not the end of the world! All pretty straight forward really! "
" A bit disappointing not to be acknowledged as a six times cm but not the end of the world! All pretty straight forward really! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMES - 14 July 2024
" The car wasn't the car we ordered but it does say or similar so we took the car assigned to us. The car was very old and basic and later in the hire it was noticed that there were welding marks and an overstay of paint indicating a major repair work or a cut and shut. We returned the car at the end of the lease, but hired a different car for the rest of our holiday, It was with goldcar, and when we went to the desk it was europcar, I had paid for insurance online at the time of booking, but realised the same fiasco with the credit card, so I called the pick up place before hand and they told me to cancel the insurance online and take out insurance at the counter which I did. Then the online confirmation came through of the cancellation with a price for the insurance at the counter. When we arrived at the counter they gave us a higher price for the insurance. I showed them the email and they charged that amount. It was still probably 3 times higher than booking it online. I feel that it is a tactic to get more money out of people hiring cars. The second car we have picked up is a manual and the engine is running to fast for the gears again a mediocre car. Luckily we are only using the car to go to the shops for food and to drive to the airport on our departure. "
" I feel that the credit card business to hire the car is unfounded, as you can't take the car unless you take out extra insurance, which is astronomical. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by LESLEY - 07 July 2024
" Will probably book directly with the car company next time. "
" My flight was really delayed- once I landed I called Auto Europe who were not helpful. And told me that my car was no longer available and there were no other cars available. All rather stressful and so I called the car company directly and the wonder Stan on the counter had it all in hand and voila car was available. All that anxiety for nothing!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 07 July 2024
" Very efficient staff "
" Clutch a bit cluncky "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by LEWIS - 30 June 2024
" Absolute scam. Get to the desk to be told I had booked a car without air conditioning. This was not an option when booking and there are certainly no cars in Cyprus without it. This is a complete scam. Taking advantage of people, in our case after a long 5 hour flight with a sleepy baby in a pram. It's absolutely disgusting. I will make sure nobody I know uses this website again. Europacar blamed auto Europe stating it was their fault. I had booked Nissan Note however was told there was nothing that size and would therefore only have a Kia Rio as an equivalent. This is not an equivalent sized car. I then had to pay for an upgrade to a bigger car. Absolutely disgusting. I do not expect this from big companies such as Autoeurope and Europacar. I have rented cars from Larnaca airport every year for 20 years and will not be doing so again after this experience. I will be using other, better car rental companies. "
" Absolute scam. Get to the desk to be told I had booked a car without air conditioning. This was not an option when booking and there are certainly no cars in Cyprus without it. This is a complete scam. Taking advantage of people, in our case after a long 5 hour flight with a sleepy baby in a pram. It's absolutely disgusting. I will make sure nobody I know uses this website again. Europacar blamed auto Europe stating it was their fault. I had booked Nissan Note however was told there was nothing that size and would therefore only have a Kia Rio as an equivalent. This is not an equivalent sized car. I then had to pay for an upgrade to a bigger car. Absolutely disgusting. I do not expect this from big companies such as Autoeurope and Europacar. I have rented cars from Larnaca airport every year for 20 years and will not be doing so again after this experience. I will be using other, better car rental companies. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by JOHN - 29 June 2024
" It's said credit card or visa for deposit but there is a charge for visa with europecar ,my credit card company said my card was ok to use it why it wouldn't work don't know but what was a good deal on the car turned out not to be "
" Only problem was credit card would not work for deposit had to use Visa card which cost me extra €107 non refundable so not a great start to my holiday "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LORRAINE - 22 June 2024
" I wold recommend Auto Europe to a friend as I found the staff very good at their jobs "
" The staff were very helpful both at collection and drop off. The whole procedure was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROY - 22 June 2024
" Easy to book and no problems encountered. "
" All straightforward, thanks "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROSS - 20 June 2024
" As per above "
" At Larnaca Airport we were literally forced to pay ~€72 for a tank of fuel when collecting the car. The handover girl was quite unhelpful and quite insistent this was company policy even though we knew it was wrong. She wouldn't agree so we had to pay this fee to get the car. We returned the car full and had a ~€72 refund but lost out on transaction value so this action cost us extra on our rental. It was very rude and very poor customer service and we were very annoyed this was forced on us. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JUNE - 15 June 2024
" Straightforward easy booking and pick up and drop off "
" Easy from pick up to drop off. Staff helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 11 June 2024
" Mark experience was very good as always all the staff are very, very helpful, especially Monica "
" Very good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by HELEN - 03 June 2024
" The initial Booking looked very simple and great value. This was tainted upon collection when an inflated insurance fee was added to release the vehicle. "
" Just a poor experience with the insurance side and hidden fees. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GARY - 24 May 2024
" Adi the manager on duty was friendly and helpful. "
" Very friendly and helpful on arrival. Didn't try to overly push extras on us and processed our details quickly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 22 May 2024
" Used Auto Europe a few times and never had an issue "
" Just a slow process at desk - not that many waiting but only 2 staff and they didn't rush "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by GENE - 21 May 2024
" Everything went smoothly "
" All good very friendly staff where we collected the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 17 May 2024
" Very happy with all the service pick up drop-off very polite, friendly people can't do enough to help you "
" We're just like to say fantastic service like always, especially for Monica very polite and professional lady "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 17 May 2024
" Very easy and straightforward "
" The vehicle was in a fairly tatty state, both inside and out. The counter staff at Europcar were extremely friendly and helpful just the condition of the vehicle was disappointing "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by ANDREW - 07 May 2024
" As said the best all round service "
" I have house in Cyprus and have used via you Europcar over 30 times as they are the cheapest, with the best counter service and always been helpful reliable and onsite. Well pleased "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SUSAN - 05 May 2024
" Good offers and always good service. "
" Very pleasant & efficent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NEIL - 29 April 2024
" excellent "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SARAH - 24 April 2024
" Excellent! "
" Really good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALISTAIR - 24 April 2024
" Extra cost at the pick up desk was disappointing to get ac. Overlooked on my part but could have been highlighted as would have only been £1 at booking not €81. "
" On booking it was the make of car and capacity that drew the eye. Not having ac was not highlighted but would have been £1 difference, correction at pickup up desk cost €81. Otherwise fine, though previous numerous bookings couldn't be found in the system I was able to prove the most recent.. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ANDREW - 23 April 2024
" Excellent experience, fantastic service as always "
" Brilliant service Monaco reception fantastic all the staff very pleasant dropping car off picking it up. No problem. Will use you guys once a month. I've got no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMIE - 13 April 2024
" Professional approach. "
" No queues on check in or out and mostly smooth. Checkout took a while though. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by GEOFFREY - 27 March 2024
" excellent car and excellent service from all the staff "
" excellent car and excellent service from all the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by COLIN - 24 March 2024
" good "
" Overall happy and will book again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CATHRYN - 19 March 2024
" Very hood "
" No issues, everything clearly explained. Car was only a month old and was in great condition "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RUSSELL - 13 March 2024
" Agent who met us was lovely and informative "
" Easy to book all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRANCESCO - 12 March 2024
" Very good experience "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SIMON - 10 March 2024
" Rubbish survey. "
" Fairly high mileage car with no cover for the luggage. I still don't have a final invoice from you so don't know why money was taken from my credit card deposit. I don't like the full to empty arrangement as inevitably the residual fuel is gifted to the hire company "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by ALEX - 28 February 2024
" Great service for our recent hire in Cyprus, as per previous trips. Thankyou "
" Great service from provider. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 24 February 2024
" Lovely people always helping you if they can "
" Car was a bit old but ok only 4 days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by ELEANOR - 21 February 2024
" Efficient service "
" Value for money and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by RICHARD DEAN - 14 February 2024
" Thoroughly recommended with good staff "
" Very good staff. Car was a little old with lots of bodywork damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by DAVID - 11 February 2024
" Counter staff great but would have liked a newer vehicle "
" Car had 45k on it "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MR ANDREW - 13 January 2024
" All friendy people Monica is fantastic at here job lovey lady 10out10 thanks see you soon "
" As always 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 06 January 2024
" Poor service older vehicle because I didn't book direct Monika on the desk did not offer anything else and told me not allowed additional driver I feel ripped off "
" Vehicle poor when I spoke to Monika at the pick up desk I got an older car because I didn't book direct also would not put my partner on as additional driver "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by DEBRA - 02 January 2024
" See above "
" Very stressful collection as went to Sixt desk as instructed on voucher to be told the booking had been cancelled. Took 15 mins of themchecking to be told definitely no booking and I needed to call AutoEurope who advised that there was a different booking code and sent me another voucher via email. On queuing again for the Sixt desk, I noticed on the new voucher that I had to go to Europcar desk and not Sixt. I was not advised of this change and it wasted a good 45 mins on arrival as well as being very stressful. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 23 December 2023
" I have used europecar for the last 5 or 6 years in paphos and always found them to be reasonably priced with decent vehicles and a reasonable fuel policy, ie you returned full so you paid for what you used, this time apart from the vehicle state as mentioned, their fuel policy is pay for the fuel before pick up ie a full tank at 62 euros then return empty, which will obviously never happen so they ripping the hirer off by whatever amount you leave in the car. Despite being a loyal and regular customer I will not use them again until their vehicle condition and particularly their fuel policy changes. "
" Car was dirty, particularly the interior windscreen, it was high mileage with very little power, it had a suspect gearbox making selection difficult and had damage on the exterior. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by ALISTAIR - 23 November 2023
" Car had some enc of season damage that was documented no real other issues "
" Overall very happy with the booking thank you "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by MARK - 15 November 2023
" We thought it was a solid service and will probably use you again the next time we're in Cyprus. "
" Typically laid-back Cypriot service. Friendly but in no rush and not too bothered about details. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by MARIUS - 08 November 2023
" Everything else was perfect, car has apple car play funcion "
" In contract was no information about fuel deposit (~80 Eur) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by AMANDA - 06 November 2023
" Initially given a car which was old and not the model booked and also air con didn't work. But I must say the staff retified the problem very satisfactory. "
" Initially given a car which was old and not the model booked and also air con didn't work. But I must say the staff retified the problem very satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by SUSAN - 29 October 2023
" Everything went according to plan although I do not like the " fuel policy" "
" Counter staff & collection staff very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MATTHEW - 29 October 2023
" Auto Europe was fine and the booking process very easy. A problem with the pick up time due to being unable to catch the planned flight was dealt with efficiently, although I did also have to check with the hire company that the message had got through, but this was not Auto Europre's fault "
" Fuel policy was full to empty with up-front payment for a full tank. This was not in line with the information provided by AutoEurope at the time of booking. This was effectively a surcharge on the hire, as we did not use a full tank. Condition of the car was acceptable, but it had several scrapes and the paint on the roof was badly damaged (presumably by heat) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by STEVEN - 28 October 2023
" Booking with you was good and easy. Sometimes competitive for our needs, sometimes not. Will always get quotes from you for our needs. "
" High pressure sales for expensive premium insurance which I already had. Would likely have bamboozled less experienced renter. Having just got off a plane it is a regular scam by counter staff which should be banned. Not impressed. Old car with very very low suspension so was suspicious and drove with care. Rear wiper hanging off when we collected car. Not overall impressed other than price was cheapest for type of car we wanted! Now we know why! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by LANCE - 25 October 2023
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 24 October 2023
" Generally very good. "
" Despite booking fuel tank full to full, they made me pay 85 euros for the tank that would be refunded if I did return it full! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 22 October 2023
" See above remarks "
" I was informed at Europcar check in desk that the vehicle was new. However on collection at Paphos airport the vehicle was very old (approx 120,000 kilometres on the clock) with bodywork in poor condition - numerous scrapes and scratches and dents all over the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by TIMOTHY - 22 October 2023
" The whole process was 10/10 both with you and Europcar "
" They were excellent, only thing they tried to sell me insurance which some people would pay for not realising they have it with you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 15 October 2023
" The insurance experience was not a good start to the holiday and having to pay for insurance twice is unfair "
" Europcar would not recognise the insurance I had taken at the time of the booking so I had to pay for a separate policy with them. Car had to be changed immediately as first vehicle was not fit to drive. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by LEE - 13 October 2023
" I always use Auto Europe "
" Unfortunately Europcar charged me for the insurance excess waiver when I did ask them not to. I should have checked the contract that I signed but it was very late and I was tired after the delayed flight. I only noticed when I returned the car and it was too late for them to refund me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 11 October 2023
" No issues "
" Car looking old - 2017 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DUNCAN - 10 October 2023
" Easy site to navigate and keen prices. "
" Car pick up was a bit complicated as check out guy was not very forthcoming with questions I put to him. Turned out I should have been a bit more pushy for answers at the time, as when we got to our apartment I found out that all of the dashboard instructions were in Japanese. I spent a couple of hours the next day getting the basics of what was on screen by using Google Translate. No handbooks or downloads available for me to use. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
AYIA NAPA, CY - Reviewed by GEOFF - 09 October 2023
" Auto Europe need to be more transparent about what is being provided.? "
" Firstly you need to review your terms and conditions with Europcar, you need to manage the expectations of your clients. The first vehicle had steering wheel vibrations after 60km/hr and had covered over 92,000km and was more than 5 years old this was subsequently replaced by a vehicle that had covered 148,000km. You clearly need to state on your website if you hirer a vehicle through Europcar it will be in excess of 5 years old and covered more than 100,000km. If this was clearly stated on your website we would'nt have proceeded with this booking. We were not expecting a new vehicle but maybe one or two years old that had covered between 40k-50k kilometres. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANDREW - 08 October 2023
" Our car had quite a lot of dents and scratches "
" O verall good but expensive "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by SIMON - 07 October 2023
" Auto Europe were fine. Europcar less so, this is the third car we've ended up with from Europcar and they've all been tatty, oldish cars. Whether that's because we've gone through a broker rather than direct I don't know. "
" The counter staff were very friendly and quickly sorted out the paperwork. The car though was a very tatty, basic 2016 Kia Ceed with damage to the front and rear. I would have asked for a tidier car but we were already 3 hours late and still had to drive from Paphos to Protarsas in the late evening. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by SIMON - 07 October 2023
" As above "
" The car was the worst we have ever had in nearly 20 years! Check in staff were patronising and unhelpful. When I asked was it a nice car she laughed and said no!! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by ALEX - 01 October 2023
" I called Auto Europe only to be told nothing to be done - Europcar had provided a car so they had fulfilled their contract!!???? "
" Old worn out car, complained when picking up but was told if I wanted a better car I would have to pay extra 140 euros. So it seems that If you get a good price it's because you're getting an old (8 year old) worn out car! Handbrake wouldn't hold on Hill start or when parked on slope - I have been renting cars for many years in Cyprus probably the worst and oldest car I have ever been given. Won't be using them again!! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by PAUL - 28 September 2023
" The car check in process highlighted 8 items of damage to the car. But after the car had been handed over and the check in person gone. We found that every panel on the car had damage in many places. "
" The car check in process highlighted 8 items of damage to the car. But after the car had been handed over and the check in person gone. We found that every panel on the car had damage in many places. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by MICHAEL - 27 September 2023
" All went very well and friendly staff. What more do you want really "
" Very friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 27 September 2023
" Simple to book, good prices. "
" The Kia estate was a great size for the four of us, but very under powered for the hills of Cyprus. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by KENDEAS - 26 September 2023
" My experience was marred by the difference between what was offered from your website, they seem not honour it . "
" They seem to not know what I ask for via your booking system ie free extra driver and fuel full and return full , so my start was not very smooth "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by CAROL - 25 September 2023
" Easy to navigate options "
" Excellent, efficient service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEVEN - 21 September 2023
" The car was older than I expected from previous experience with 34,000+km on the clock. No GPS despite having paid for it. "
" The speed of pick-up and drop-off was very good. On booking with AutoEurope I added GPS to the booking at extra cost. At pick-up I mentioned this and was told the car did not have GPS and was handed a Garmin kit. The charge connector for this did not match those available in the Kia Ceed. So I was left without GPS for my trip although I paid for it. It meant I had to drive at night to my booked villa without any map. My overall score re Europcar reflects this. I always use AutoEurope and have used Europcar several times through this. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by JASON - 17 September 2023
" No comment "
" Quick and easy handover "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SAMANTHA - 13 September 2023
" Please see above. Ease of booking and staff were very good but vehicle was not "
" Staff service was good, so too efficiency of collecting and dropping off HOWEVER the vehicle itself was of very poor condition, with over 135000km on the clock the car was tired tatty and I would query how regularly it was maintained. It was very disappointing when you consider the money spent hiring it. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by EVANGELOS - 04 September 2023
" I booked and paid for a large car which was in your section of your website. When I arrived at the airport to collect they told me it was a standard car and when I double checked my documents on the website it said large. They presented me with a discoloured older car and ask me if I wanted to upgrade at a cost which I refused. I then went onto the website to check the medium size cars and to my shock the same car was on there and cheaper than what I had paid. I could have just got the cheaper price for the same old car. The petrol tab was broken, could not find it and I had to drive back to the airport and the first gentleman could not find it either. He had to go and get someone else, no apologies what so ever for my wasted journey back to the airport. The car was a discoloured red with peel marks all over it. Shocking "
" I booked and paid for a large car which was in your section of your website. When I arrived at the airport to collect they told me it was a standard car and when I double checked my documents on the website it said large. They presented me with a discoloured older car and ask me if I wanted to upgrade at a cost which I refused. I then went onto the website to check the medium size cars and to my shock the same car was on there and cheaper than what I had paid. I could have just got the cheaper price for the same old car. The petrol tab was broken, could not find it and I had to drive back to the airport and the first gentleman could not find it either. He had to go and get someone else, no apologies what so ever for my wasted journey back to the airport. The car was a discoloured red with peel marks all over it. Shocking "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by ALEX - 02 September 2023
" Easy process and all details explained clearly. Will be back again in th near future. "
" Same great service we have used a number of times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NICHOLAS - 01 September 2023
" Easy to use. Excellent choice of quality providers. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GEORGE - 23 August 2023
" Great "
" Service was great. Car ran perfectly however the stereo was in japanese and we couldn't understand how to choose a station, usb auxiliary cable did not work either. Other than that it was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by MICHALAKIS - 15 August 2023
" Great staff at pick up counter. Drop off staff could be a bit friendlier and proactive. MUST state in the specs if it has cruise control or not. "
" How can they rent an automatic car without cruise control? They should mention this is their specs before committing to a hire. The radio did not work properly and had no way of connecting our phone via cable or Bluetooth. Menu was in a foreign language. Neither Greek nor English. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by FRÉDÉRIC - 14 August 2023
" Perfect "
" Everything went well, the car corresponded to the type I had booked. Pick up and return were easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NIGEL - 12 August 2023
" Apart from above I was more than pleased especially as the van was at the airport terminal, or ie no shuttle bus. "
" The staff were brilliant at the car park pick up and drop off was simple and uncomplicated, the van had had a hard life but was perfectly serviceable. Staff in the airport were helpful, but as I thought I had paid up front for everything I felt a little deceived when asked to make a payment/decision about breakdown/call out cover. Otherwise it was all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ALEXANDER - 12 August 2023
" All fine. Car a bit old/knackered but fine. "
" Ok. Easy enough website. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ANDREW - 10 August 2023
" As Always very good 10 out of 10 "
" Great stuff and service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 01 August 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SOPHIE - 31 July 2023
" Easy and straightforward. Friendly staff. "
" Easy and straightforward. Friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GRANT - 30 July 2023
" I've hired many times in Cyprus & the cost of a single day, one way hire is expensive enough without getting ripped off on fuel "
" The car was supposed to be full on collection but just after driving off from Paphos airport, the indication never reached full. Miles to refill read 575, yet displayed 645 when I refuelled - not impressed. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ANDREW - 27 July 2023
" Always find best prices for cars, shopping around, if do find cheaper no problems cancelling "
" Always booknwith them when going to cyprus. Airport pick up desk in arrival area, staff excellent on front desk, friendly and helpful, pick up car location 2 mins walk from desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAMIEN - 23 July 2023
" All ok but no mention of additional fuel cost "
" Car was old and issues inside and out but o my visible in the day light. Also had engine management problems and had to sort another car out from Europcar but lost time on holiday to sort. Plus didn't like the fact the charge for a full tank was excessive prices in comparison to fuel price. Feel issues bad should have a partial discount "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by BRIAN - 22 July 2023
" Had a puncture when we picked car up , mail in the tyres they discovered , but it was dealt with super quick , 15 mins and had nee tyre on in our resort "
" All in all very quick , efficient , professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by ALBERTUS - 20 July 2023
" Car pick and drop off process was smooth. A range of vehicles were offered. The car was clean and spotless. The vehicle I took was a little under powered meaning lots of gear changes in the Cyprus mountains. However, no issue driving on the motorway. "
" Car pick and drop off process was smooth. A range of vehicles were offered. The car was clean and spotless. The vehicle I took was a little under powered meaning lots of gear changes in the Cyprus mountains. However, no issue driving on the motorway. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ZIV - 18 July 2023
" Don't like "
" I bring the at night you charge me 44€ "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SEAMUS - 14 July 2023
" Will book again with Europcar "
" Very easy to pick up and drop off car, staff very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LEE - 07 July 2023
" Will definitely be using you again "
" Great all round service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by TERRY - 03 July 2023
" Good service "
" Easy collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 30 June 2023
" Everything smooth from pick up to drop off and on site pick up and drop off is important to me "
" The counter staff in Cyprus paphos airport are a credit to Eoropcar, always friendly, helpful efficient and knowledgeable. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DEREK - 30 June 2023
" Good customer service. hassle free pick up and return "
" Very positive. Flight delayed informed hire desk staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by VIKTORS - 30 June 2023
" I love that auto Europe cover the majority of the insurance excess. It is s great relief knowing that you will not be hit with a major excess expense through no fault if your own should the worst happen. "
" Alexandra was excellent - a professional and personalised service. She suggested a more convenient drop off location and gave many helpful tips on local practices and on rental car procedures. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 26 June 2023
" See above "
" Didn't get requested for extra drivers license even though we had booked it. Confusion regarding extra insurance which was offered to us at collection, we thought we had already purchased extra insurance. Otherwise efficient, friendly service and staff. No problems with the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 25 June 2023
" a few weeks after booking i found a quote on autoeurope cheaper with better coverage but couldnt cancel or change as would work out even more expensive. my booking included reimbursement of any excess to be paid, europcar offered no excess fee which gave me better peace of mind. receiving confirmation which included a link to pre fill driver details on europcar website to save time when collection vehicle, the link didnt work and europcar website couldnt find my booking. i emailed autoeurope and was told the link only works if you book direct with europcar. whats the point of having the link and prompting me if it doesnt work and save me time. next time i think i will book direct "
" i found a quote on the same site cheaper with better coverage, couldnt cancel or change "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by JON - 24 June 2023
" Excellent service and price "
" Excellent pleasant experience all round apart from collection when lady tried to sell extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANTHONY - 24 June 2023
" Very good quick service "
" Very good quick service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ANDREW - 19 June 2023
" All great "
" Lovely people and . Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 13 June 2023
" As above. "
" Hi Everything was fine with the rental car from Europcar and dropped the keys at the hotel reception at the end of the rental as agreed but have had no communication since that the car has been collected and the holding deposit cancelled. Thanks Mark "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEWART - 10 June 2023
" Whilst I cannot blame AutoEurope I have had such a bad experience and am very dissatisfied of the quality of service/vehicle hired and the money wasted changing vehicles, chasing officers etc "
" In the 7 days of our holiday we had 3 different vehicles with various mechanical issues and never have we had this experience when hiring vehicles "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by FRANCIS - 05 June 2023
" The Auto Europe experience was as good as usual. "
" All good, except that the car was quite old. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by SIMONA - 04 June 2023
" Everything went perfect, will book with Europcar again! "
" We booked with them for the second time, same vehicle and same location and everything was perfect. The Europcar staff at Larnaca Airport are wonderful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 03 June 2023
" Car was brand new, struggled with some of the roads but its a small car for an automatic, collection was smooth as was drop off. No issues. "
" A little disappointed to have to pay for a full tank of fuel on collection, however this was refunded very quickly after the return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 03 June 2023
" Staff very efficient making pick up and drop off very smooth "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTOFOROS - 25 May 2023
" Easy no hassle with pleasant staff "
" Pleasant, easy experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MARTIN - 20 May 2023
" See above comments "
" I have already sent my comments, however you keep sending me e-mails for feedback. What I said previously is that in my opinion the lower end budget cars are definitely in need of a change. The car we had the handbrake was defective would definitely not hold on an slight incline and a/c kept cutting out these were reported to returns desk. One other thing is please stop using cockpit shine on dashboard as it reflects onto front screen. We have used Europe car for many years, however we are now thinking of giving Elephant a go just outside Airport. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by VICKY - 16 May 2023
" Would happily use again. "
" The staff were friendly and efficient and helpful, fully explaining what we needed to know. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CARLA - 08 May 2023
" N/a "
" Old car 8yr old but did get us to where we needed to be "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ALEX - 07 May 2023
" Great service - will is again. Highly recommended. "
" Very helpful service when comparing hire companies at Paphos airport. Simply and easy to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SHELDON - 05 May 2023
" Car was in very poor condition - refused to accept it "
" Car was in very poor condition - refused to accept it "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by GRAHAM - 27 April 2023
" Very Good "
" All Service at Phapos Airport Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 24 April 2023
" We usually book through Auto Europe - just won't book Europcar again "
" The car was in a terrible condition - outside and in. The gear box was knackered. Upgrading insurance was completely pointless as the car was so damaged in every location. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by ROBERT - 20 April 2023
" Did not like being charged for first tank of petrol and then being encouraged to bring the car back empty. How can I bring a car back empty? "
" Vehicle did not have a functioning parcel shelf. Staff offered to change it but we were in a hurry. It should have been ready to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AYIA NAPA, CY - Reviewed by MARIOS - 16 April 2023
" Overall good "
" Europe car need to let Adams hotel reception of there practices Receptionist was not aware of this "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by ROBERT - 12 April 2023
" We usually use the Larnaca airport car hire twice a year ..very satisfied. "
" we have been customers for years always pleased with the service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LAURA - 28 March 2023
" B "
" Everything was really good. Except for the type of car which was awful. It was a Kia Rio, and it was in a way a good test drive because I will never buy or rent a Kia again. The visibility, power and interior comfort was not good. And even though the price was good, I would rate the er pay more for a better car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JUDITH - 22 March 2023
" Good service. Speedy and efficient "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by HOWARD - 19 March 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROSALIND - 14 March 2023
" Aldways tend to use AutoEurope "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 13 March 2023
" a "
" a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by DIONYSIS - 09 March 2023
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JEANETTE - 07 March 2023
" As above regarding claiming on my insurance is proving difficult because of upload limits! Not giving me much confidence in booking again with your company. "
" For many years I've hired my car in cyprus with this company. This time I dropped the car back early to the airport to discover it had a flat tyre. I only drove the car to my house in cyprus and back to the airport a couple days later. I feel the tyre must have had a slow puncture but it has cost me €120. I've tried claim from my insurance but that is also proving difficult. I feel I might hire from another company the next time in cyprus as a woman traveling alone I feel the vehicles are not being checked properly before sending them out! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by STEPHEN - 01 March 2023
" Great rental experience "
" Efficient and polite- could not ask for more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 01 March 2023
" Everything was as expected "
" Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 28 February 2023
" Aways friendly "
" Very good Experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PER - 27 February 2023
" Overall OK, but there is often an issue when collecting cars at Paphos Airport. "
" Mixed info and slow service at collection. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by IAN - 26 February 2023
" This reflects on you guys sadly ... where is the quality checks "
" Car was rubbish.. and not to Europcar standard . Clutch was knackered , boot lid kept falling on my head a boot struts gone , rear view mirror kept dropping down over any bump or speed hump. Huge scratches down the side, front and rear ended been repaired ... as a regular traveller and user of Europcar really unimpressed and lost my loyalty ...have raised with Europcar... not one response so far "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by JONATHAN - 16 February 2023
" When I got to Paphos the guy on the desk wanted to sell me extra insurance cover. I took it but was annoyed with myself for paying you for extra cover that was unnecessary. "
" All good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTOFOROS - 03 February 2023
" Excellent, new car provided friendly service "
" Easy booking, good price "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by WILLIAM - 15 January 2023
" I have used this company many time and have never been disappointed "
" Very friendly staff & they gave me an upgrade without any extra cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 15 January 2023
" Very easy to book . "
" Very easy to book and use good suppliers "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ASHLEY - 15 January 2023
" Easy to use website Great comparison Would like an APP "
" Car as described, very clean Easy pick up/drop off Staff helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROBERT JOHN - 14 January 2023
" Ok "
" Ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by KARIM - 10 January 2023
" Very positive. Nothing to add. "
" Always positive. I use your website most of the time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEWART - 05 January 2023
" would use again "
" all good and speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TAOXIN - 23 December 2022
" Great experience. Will use the auto Europe again. "
" The process of booking was very easy. There was no problem at all with both picking up and dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRANKEY - 09 December 2022
" Easy to use competitive prices "
" Great Service. Quick collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 03 December 2022
" No probs at all. Got a slightly better car than expected. Very good. "
" Easy and relaxing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 02 December 2022
" Very good friendly people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 30 November 2022
" Staff very efficient and professional but the car was the poorest in recent memory. "
" The car had done over 88k km Gear box was difficult and shock absorbers poor. No parcel shelf so all shopping on view when parked. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by CHRISTAKIS - 29 November 2022
" I'm not satisfied. I will think in the future to rent a car from that company. Thanks "
" I had a bad experience. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by KIMBERLEY - 26 November 2022
" Easy to book, but Europcar always give your clients the worst cars they have. The car was not worth what I paid. "
" The wait at the counter was too long. The car was old, the clutch was close to breaking point which made it hard to drive without stalling. The car was not worth what I paid. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANDREW - 23 November 2022
" Just perfect ,as it always is "
" Would certainly tell my friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 16 November 2022
" Smooth process, vehicle fine but key very loose in key fob "
" Booking process very simple "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by STEPHEN - 16 November 2022
" Very friendly and efficient staff at Paphos airport "
" Excellent service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEITH - 15 November 2022
" Easiest way to arrange hire car prior to travel. Always offer good prices. "
" Very efficient delivery, on time and explained clearly. Car was larger than expected which with the price of fuel is a concern although vehicle supplied was very economical. Car was a bit more scratched than would have expected although it was end of season. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by PHIL - 11 November 2022
" Ok "
" Easy process, car adequate for our needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by PANIKO - 07 November 2022
" Customer service was atrocious Original quote was for ZERO excess. Given option to upgrade car for £1.50 a day However autoeurope downgraded the insurance policy without telling me which resulted in me having to pay an extra 112 euros (for a week) at the Europcar desk Tried calling autoeurope from airport to sort out the insurance - "problems with telephone system" When I did get in touch said not their problem Trying to log the complaint online almost impossible - asking for credit card statements etc. "
" Car was sluggish with high millage / slipping clutch Driver's window switch was broken so would come down automatically when going over a bump - not great when on the motorway as it was difficult / if not dangerous to pull back up Rear parcel shelf was broken and would pop up obscuring rear view randomly "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by ANDREW - 06 November 2022
" Staying in my wife's inherited mother's house is our second home. Eurocar enables us to see family and friends. My wife feels comfortable in her home country. Thank you very much. "
" We were in Cyprus for a month and needed to get about so renting a Eurocar car made our stay really satisfactory. It was a little on the expensive side but this was the best we could do so thank your very much. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by HEATHER - 05 November 2022
" I travel to Cyprus often and always use this company. "
" Both pick up and drop off were easy. Car provided was fine as a run about but did not like steep hills. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by HAYLEY - 03 November 2022
" AutoEurope is an easy website to use with efficient sending of documents that allowed ease at the airport but not enough information is given regarding hidden costs - like the full tank of fuel "
" The car was in terrible condition, was covered in bumps and scrapes, the badge on the gearstick was fixed at an angle so you just guessed the gears. The car rarely went into reverse without a struggle, the front passenger door handle on the outside of the door would stick so one time the car door flew open whilst driving. We had a car seat installed and every so often it would cause a passenger seat belt alarm to go off. Also europcar charged me for a full tank of fuel which I didn't use however they will clearly charge the next person for a full fuel tank even though it's still over half full. Every day we wondered whether the car would just give up. I paid over £300 for this it was the biggest rip off we've ever experienced with a rental car "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LIMASSOL, CY - Reviewed by KEITH - 02 November 2022
" Your service was fine but I discovered I could hire a better quality car locally and cheaper. It makes advance booking on line unnecessary and expensive "
" Old car, high milage. Not a pleasant car to drive and very expensive. Staff were pleasant "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ANDREW - 28 October 2022
" Help all the way lovely people "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ESIRI - 26 October 2022
" NA "
" Lovely but they tried selling same full protection that I already had and charged for fuel without letting me "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 26 October 2022
" Fine "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANDREAS - 25 October 2022
" Excellent service. "
" The staff couldn't be more helpful. We had an issue with one of the rear seat belts and they immediately swapped the car without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOSEPH - 25 October 2022
" The experience was good took my to europa car for the first time and he had no problems I'm aware of thanks "
" Been with you before experience was good just wish the price was a bit cheaper "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by GRAHAM - 24 October 2022
" In a word, seamless. I have hired many cars all around the world before and this process was by far the easiest. Not a thing I would suggest doing differently. Well done. First time I have used Auto Europe, I will be back for sure. "
" Superb. I have used Europcar many times before and the experience was just as I'd expect. I would actually say the lady at the counter was super friendly, very helpful too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DROR - 19 October 2022
" Yes "
" Yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SIMON - 18 October 2022
" . "
" For almost £400 I expected more than a 2015 Kia Rio with broken air conditioning and a drivers door that didn't always close! We drove to the office and changed it for one with working A/C however every time it was locked the drivers rear window went down, the interior mirror fell off and the radio didn't work properly, all in all rubbish. I have been using Europecar for over 15 years and have to say never again if this is the requisite standard now. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by ROSALIND - 17 October 2022
" Not very good at all "
" Didn't have the car I booked the equivalent car was a Kia Rio which is slightly smaller so had to up grade which cost me over £100 for a Kia ceed bit disappointed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ALEX - 14 October 2022
" Good service from start to finish. "
" Good service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 12 October 2022
" No issues "
" Older vehicle with many signs of wear and tear - radio and electric window controls didn't work - rattling noises. However vehicle did what we needed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by ALEXIS - 10 October 2022
" The not likely at all comment is purely on the sur charge for the insurance that I had already paid for and also the child seat wasnt fit for purpose. "
" Ive always used europecar as pick up location is perfect at Larnaca. Generally the experience was good again apart from a couple of things. Firstly, I had pre-paid for the vehicle plus full insurance. On arrival was told Id need to pay an additional 230 euros for the full insurance as I didnt have a credit card and only a debit card. Bearing in mind Id booked with a debit card. To resolve the issue, we offered my wifes credit card but this would be accepted either. This is an absolute con and rip off in my eyes. The vehicle hire was already expensive compared to local rental places but due to the pick up location and general service I dont mind paying over. Further more, the baby seat condition was not great. I was fighting with the seat belt all holiday. The buckle took 10 attempted each time to force the seat belt in and ensure clipped in correctly. The operator said there wasnt any other chairs to swap with so we had no choice but to use this all holiday. This is not acceptable. I would like a refund on the additional insurance paid locally otherwise I will not be using you again. I was completely pre-paid bar the child seat payment locally. If someone could please contact me to discuss. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 08 October 2022
" Pretty good "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by GILLIAN - 08 October 2022
" Poor customer service returning hire car 3 male lazy staff watching a woman struggling with cases "
" 3 male employee's stood and watched myself and my parents both 80 years old struggling with our cases out the car shocking service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANITA - 07 October 2022
" Helps find the cheapest to keep the costs down "
" Always use. Bit more expensive but worth it for the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 06 October 2022
" Quick ,Easys, the staff were great pick up and drop off "
" very Happy with Eurocar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 06 October 2022
" See item 3 Blaming Europcar for this is wrong, we book through yourselves , if the hire car company operate a scam like this you should take responsibility. "
" I missed the fact that there was no frost symbol when booking. We were charged an additional 200EUR by Europcar to upgrade to a car in the same group but with A/C (this would have been £6 more had we booked it with you at the onset). This is completely unacceptable and clearly a scam. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AYIA NAPA, CY - Reviewed by DENISE - 05 October 2022
" The customer service we received was first class. Cheery, Polite, Efficient..Well Done! "
" All Good :-) Polite, efficient particularly when we got a puncture out of hours but was sorted and fixed the next morning with no drama. Thankyou "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LESLIE - 03 October 2022
" Great service and a reasonable price "
" Great service with the vehicle being ready to drive away. On our return the handover to the company was also completed easily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 01 October 2022
" Poor quality car "
" Although the car functioned, it was of very poor quality. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by JARKKO - 01 October 2022
" When I contacted your customer service ref. the incorrect fuel issue, the service by your customer service agents was abysmal and they did not really understand what the issue was until I basically had the draw a picture for them until I got any assistance. I did eventually get an acceptable solution but why it had to take so many emails and change the tone to more aggressive before anyone cared to help?? "
" I booked full to full fuel however at check in Europcar clerk informed me that in Cyprrus the policy is full to empty, even if I pointed out that in my voucher I have full to full confirmed. The response was that as it is a confirmation by third party, it is not valid and I had to pay EUR81 for fuel. The chap giving the car and receiving the car was excellent though. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STACEY - 28 September 2022
" Really not happy and would like details of where to complain. "
" Ordered a Ford fiesta a few days before pickup. Received a Nissan Metro. This is not the same type of car and in my opinion was an inferior model. I feel like I have been ripped off having paid for a better car than I received. Apparently unable to locate any other vehicle for me than the Nissan. Would not have booked such a car. Other cars in the same category should be notified to customer pre booking. On top of that it was very old with £120k miles on the clock. Not what I expected for what I paid. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by OLIVER - 27 September 2022
" Everything was v good apart from the car, which is kind of important from a car rental company "
" Oldest and worst car I have had in 10 trips to Cyprus in 3 years. Worked ok but not what I expect from a leading hire company "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by CALVERN - 27 September 2022
" TOTALLY SHAFTED ON THE PETROL - paid £62.90 + £1.73 transaction fee, and returned the car full, filled up a shell garage next to paphos airport. Have just received a refund of JUST £36.71 and £1.01 transaction fee = THEFT "
" TOTALLY SHAFTED ON THE PETROL - paid £62.90 + £1.73 transaction fee, and returned the car full, filled up a shell garage next to paphos airport. Have just received a refund of JUST £36.71 and £1.01 transaction fee = THEFT "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALISON - 27 September 2022
" Easy to deal with. Would recommend. "
" A smooth process and quick refund of the fuel deposit. Prices are high - but that's not just Europcar, all car hire has gone up massively. It would be nice if the cars had a bit more power. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MICHAEL - 26 September 2022
" I felt that the booking information was misleading "
" Despite having believed that I had taken out full insurance on booking, I had to pay another 132. Euros on arrival at the airport to reduce the excess amount. Also having booked an infant seat, I expected it to be ready on arrival when in fact I had to choose the seat myself from a limited selection as the Europcar staff had no idea of the differences between seats "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by DAVID - 26 September 2022
" OK but fuel policy not clear when booked "
" Car very clean staff very professional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by ROBERT - 25 September 2022
" Our flight arrived in darkness and I had a 2hr drive to Pissouri and could not check condition of vehicle u til next day. However all faults were covered on the paperwork issued with the car. "
" The vehicle was a Nissan March not a Kia Picanto. Also at booking on line 2nd named driver was free we were charged €58.82 also premium zero excess charged €100.84. I noted our booking included rental with full protection including wheels. The vehicle was an Automatic which my wife could not drive. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by PETER - 24 September 2022
" A very good experience "
" Absolutely no problem at all in any aspect, brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 23 September 2022
" Easy simple car hire no dramas "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 22 September 2022
" Good service and good people very helpful Thanks mr Andrew EROTOKRITOS "
" Lovely canter staff Monica is happy and very helpful lovely lady I use Euro car Every time I go to Cyprus about 12 times a year I Recommend Euro car for me it the Best discount on insurance wood be nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SHAUN - 21 September 2022
" Top customer service "
" Excellent service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 19 September 2022
" Overall ok, had better experience in the USA and Spain.. "
" Seems they give the oldest cars to Autoeurope customers. First car had problems.. 9-10 year old insignia. They replaced it with a Kia, better but still old , 80k+ mileage.. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
AYIA NAPA, CY - Reviewed by JULIE - 17 September 2022
" we felt that the credit card pin number requirement was not pointed out prior to booking and was not acceptable. "
" Not having a pin number for credit card was a real issue even though we had paid by credit card. This meant we had to pay 150 extra even though we had taken out an insurance before we left. This would stop us booking again as the cost then became very high. Shame as even when we needed to extend our car hire the service itself was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by OLIVER - 14 September 2022
" As above "
" Older vehicle with damage and worn components, aircon very weak and engine underpowered. 1 hour Q to collect vehicle "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ANDREW - 09 September 2022
" Never again sh.. car and no help from staff I work for Airlines I well till then not to Yos you lost a good regular repeat man your car was "
" 7 year old car rubbish not fit for road and top money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by MAROULLA - 08 September 2022
" Renting the car and returning the car was a pleasure as all the staff were very courteous. "
" Very professional. Explained everything clearly. Hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 04 September 2022
" Very good and efficient service "
" Very good. The clutch broke and we were delivered a replacement car with in 1/2 hour approx "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by SARAH - 03 September 2022
" Very good seevice "
" Excellent service and flexibility.. would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SIMON - 01 September 2022
" Awful, I would never use or recommend this company, just attempts to take more money that doubled the hire car charge. "
" Extra added that were none negotiable, AC should be standard in Cyprus but was added on. Also an additional charge as I don't have a credit card. Inspection report showed no marks, on inspection there were a considerable amount, whilst we made them aware I know I would have been charged if I hadn't. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by MARK - 01 September 2022
" No problems all ran very smoothly "
" Very efficient and prompt service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by NICHOLAS - 01 September 2022
" Just felt like the lady at the desk was on a commission on what she could sell or add on making customer uncomfortable and like they had no option "
" I used your site as I have done in the past and called to confirm how the excess protection works and after speaking to your advisor I decided to take the extra protection from yourself , when I got to the help desk all they wanted to do is sell more and more add ons, from the car not having any air con, which I later found out that not one of the cars on the lot had no air con all cars have air conditioning, and I was charged extra , she told me that the extra cover I had taken was not sufficient and I would need to argue any excess with yourselves but the excess cover with her would give me 100percent cover , I have never felt so ripped off and taking advantage of someone after a long flight with your children is not on. This has felt like I had no option but to pay the extra for air con car , which makes no sense as they explained to me in the Lott when I picked car up that all the cars had air con. So as a customer I would not want to use Europcar again and will be letting all friend and family aware of my experience, "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by CHRISTOPHER - 31 August 2022
" Overall excellent. "
" An older car but in great condition, preferred to a brand new car. Very quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by SANDRA - 30 August 2022
" G "
" It was quite an old car with no Sat nav and a worn armrests on the doors. It was not very powerful. Having said that, for the amount if driving we fud, it was fine. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by NATHAN - 28 August 2022
" Wasn't given all the correct information so had to pay extra when picked the car up. Also had to pay for a full tank off fuel when I collected the car which again wasn't told about and used less then half and still haven't received a refund for what wasn't used. "
" Wasn't given all the correct information so had to pay extra when picked the car up. Also had to pay for a full tank off fuel when I collected the car which again wasn't told about and used less then half and still haven't received a refund for what wasn't used. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by KAREN - 27 August 2022
" Highly likely to re use. "
" Friendly and polite staff. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AYIA NAPA, CY - Reviewed by COSTA - 25 August 2022
" Confusing car class choices. "
" Old, poorly spec smaller car than expected. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by DON - 23 August 2022
" Overall a satisfactory experience. "
" Left to wait around 30 minutes for the vehicle to be cleaned. Vehicle condition satisfactory with many scratches also struggled to climb hills. Encouraged to return vehicle empty at a charge of €121 when a full tank cost only €68 "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by BENJAMIN - 20 August 2022
" See comments regarding g additional driver. "
" Extra driver we paid for was not recognised by Europcar when we collected the vehicle. They said this was not included despite the fact that it clearly states that it is included in our voucher. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by EDWARD - 20 August 2022
" Very good, will use again "
" Great service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by HAYDEN - 10 August 2022
" Good value "
" All very easy, good car with easy fast collection. Simple drop off procedure at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DEREK - 07 August 2022
" Picked up car at midnight. Counter staff more interested in selling insurance i did not need. Was told if unhappy with car would have to talk to Auto Europe. Had booked car 6 month in advance. "
" Old car. 80,000 km on clock. Front bumper loose. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ANDREAS - 06 August 2022
" I recommend potential drivers read all the small print before deciding whether to hire. "
" The car was fine, however, some of the charges are unfair. I was deducted €20 for returning a car with 3/4 of fuel. Also, avoiding damage resulting from driving on untarmacked roads ican be difficult in Cyprus, as many roads, and parking lots are unsurfaced. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by CHARLES - 01 August 2022
" Very pleased at using Europcar as my provider. I only use mainstream providers due to their credibility and reliability. "
" Overall my booking through to returning the vehicle was simple and efficient. I use the app which is easy to use, although i was unable to present a voucher at my meet and greet hotel the email version was used to process my rental. So i was very happy about not experiencing any problems at the point of collecting the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 30 July 2022
" Europcar charged extra for a tank of fuel at pick up, which although this is refunded if the car is returned full, it leaves customers out of pocket due to currency exchange. This charge was not mentioned during the booking process , nor on the hire voucher. "
" Europcar charged extra for a tank of fuel at pick up, which although this is refunded if the car is returned full, it leaves customers out of pocket due to currency exchange. This charge was not mentioned during the booking process , nor on the hire voucher. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by NOEL - 30 July 2022
" The counter staff were fab, however the condition of the car was not what I would expect. "
" The car was very old and had several issues: - the middle seat belt didn't fasten properly - the number plate was hanging off on one side - the boot opening was temperamental - the air conditioning never got cold. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by ANGELA - 25 July 2022
" It would be nice to be recognised as a customer thats has used you 4 times but other than that easy and straight forward. Thats all you would want really! I shall use again. "
" It would be nice to be recognised as a customer thats has used you 4 times but other than that easy and straight forward. Thats all you would want really! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JEAN - 24 July 2022
" An excellent experience from booking on line to collecting and returning the car. Will definitely use Auto Europe again. "
" The car was in very good condition. Excellent service from Europcar staff in Larnaca Cyprus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 12 July 2022
" Booking online - good experience Key collection and paperwork at Paphos airport, excellent. Great staff. Car handover in carpark was so hot that we didnt want to hang about. We asked about adjustment of the front passenger seat and the guide in the car park agreed that it was in a set position and not possible to move. Drop off good experience, easy/quick. Good staff. Just a shame about the quality, age and engine size of the vehicle being the lowest possible spec and too small for 5 adults and luggage. "
" Ania who checked the vehicle to us was incredible - efficient, helpful, friendly, funny, warm. Unfortunately the car, a Kia Sportage was the most basic model. Not as new as expected. It was not big enough. We thought we were getting a larger car for our 22, 21 and 19 year olds and our luggage to fit. There was no sat nav, which we discussed when booking and confirmed needed. It was confirmed that the car had a SatNav. It didn't. the passenger front seat was fixed and would not go higher which meant that my wife could barely see over the bonnet. when we travelled at sunset, there was no eye protection as the seat was so low for her and no chance to adjust. Headrests uncomfortable. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PETER - 07 July 2022
" Can't fault it apart from no sat nav available "
" No problems apart from no sat nav available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANTHONY - 05 July 2022
" nothing further "
" when the car was booked i was never told that it had no airconditioning so i had to pay extra for an upgrade. why will you offer a car with no AC in a country when the temp is 35 degrees? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by RACHEL - 04 July 2022
" ..... "
" ..... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by MARK - 04 July 2022
" Very happy and please with auto Europe Iv used them many times before, and always go to their site first when looking to rent a car "
" Very please with my rental , staff were great , pick and drop off , car was really nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEPHEN - 27 June 2022
" Terrible. Europcar are unfriendly and a complete rip off. "
" A terrible experience. I felt that the counter staff at Larnaca airport ripped me off. They didn't inform me that if I took the car back with the fuel tank filled I would get the full value of the money I had to pay for a full tank of petrol reimbursed. I didn't use a full tank so lost out on money. She also told me that the online insurance is a waste of time and told me I had to purchase more insurance approx 200 euros. This is a terrible company and I will not be using them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by PAUL - 24 June 2022
" Staff were excellent "
" Staff were really helpful friendly and efficient. Will definitely recommend to friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ALISON - 23 June 2022
" I like hiring through Autoeurope have always had good prices and the booking process is easy and efficient "
" The staff were excellent The car was a little old and as a couple of warnings light came on it made us a little nervous when driving in remote settings. We did call the car hire but they advised the dust on the island could be an issue and not to be concerned "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIMASSOL, CY - Reviewed by ANDREW - 23 June 2022
" See above "
" Firstly there was no one there for us to collect the car they had went home before last flight had cleared baggage control it took over an hour wait before someone came to give us a car. We had 2 separate bookings so with 2nd booking we were given same car. Not a problem but not very happy having paid £35 one way fee Which meant car was never returned to airport then when we realised our flight would be later we asked to keep the car for an extra hour and a half we were told no as car was booked out again that night. On dropping car off observed many cars or the same size as the one we had "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by MALCOLM - 23 June 2022
" Vehicle ready, clean and full of fuel. Efficient hand over on return of vehicle. "
" Quick efficient service on pick up direct in terminal. Very pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DANIEL - 18 June 2022
" Very user friendly "
" Fault less "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KAREN - 18 June 2022
" The car looked untidy as it was very dented I was expecting a better standard for the cost "
" The car was very dented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by ANDREW - 15 June 2022
" Not good picking ther car up - get it right. "
" WE arrived at 11.30 and I was told that there would be nobody at the counter when we arrived. When I went to the counter in Larnaca Airport there was a staff memeber there. He did the paperwork for our car and I went to look for it in the carpark and it wasn't there. So I had to pick it up at 14.30 h. This created uneccessary difficulties. Can you get this right so when we arrive we can pick up the car even if it is midnight. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by STEVE - 15 June 2022
" Great car and service throughout! "
" Great car and service throughout! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANITA - 03 June 2022
" Small economic car. Bit pricey but good service "
" Find them very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROBERT - 02 June 2022
" Counter service very good. The car was not "
" The car was in poor condition. I m had paid for a full tank of petrol and it was not completely full "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by STEVEN - 29 May 2022
" Cheap, efficient no nasty suprises "
" Professional and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LIAM - 20 May 2022
" Easy and very quick experience "
" Excellent staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 14 May 2022
" The desk staff and parking staff were very efficient and helpful. "
" The car, a Kia Picanto was quite old, approx 9 years according to the registration number. There were a lot of minor dents and marks on the car. I think it had a hard life. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by DAVID - 12 May 2022
" V good experience. Fair price for the hire (tho prices look like they're going up! "
" V easy pick up and drop off. Good and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOHN - 11 May 2022
" See 3 - Europcar not as good as SixT "
" Rear view mirror very wobbly, needed adjusting every time over a bump in the road. Rear parcel shelf not connected properly Gearchanging very clunky "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by PHILIP - 10 May 2022
" Have used Auto Europe before and will continue to do so. "
" On arrival in Larnaca around midnight I dealt with a young man working alone at the desk, unfortunately it was the first time he had completed a hire agreement. He was clearly poorly trained and charged me an additional fee even though the voucher I held was paid in full. He was unable to explain what the additional charge was for other than 'the rental', as the amount was only around €20 after much arguing I paid it simply to get out of the building. He also attempted to charge me for the fuel even though it was hired on a full to full basis. I was offered a Kia Picanto or a Rio, under no circumstances could a Picanto be classed as a Renault Clio or equivilent whic I had booked. On the car's return the matter was remedied and the amount refunded. Frustrating experience after a 5 hour flight at around midnight. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by PETER - 09 May 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 08 May 2022
" Good cars quick service Good staff Airport pick up "
" Lost key Reported and told will get a call from lananca office ( I still waiting for That call) very por "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by RICHARD - 07 May 2022
" The car was unroadworthy "
" It was without doubt the worst car I have ever hired. It was probably not fit for the road. The clutch and gearbox were worn out so that third gear was not available. The paintwork was peeling from the bonnet. The driver side front headlight was faulty and both front seats had collapsed. It had done far too many miles fir a car of that calibre and shouldn't still be rented. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by MATTHEW - 05 May 2022
" Car was in perfect condition and the drop off went very smoothly. "
" When picking up the car the salesman was very arrogant and pushy about buying the insurance premium and wouldn't take no for an answer. He also told me I had to BUY a tank of fuel and bring it back empty - not the case when I booked the car. Confusing and not what you want to be welcomed by when arriving in a country. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDROULLA - 01 May 2022
" I have rented before from EuroCar pleased overall except for paying for full tank of petrol so a loss for me but a gain for them !! "
" All went well from going to the counter to collecting car but was not happy paying for a full tank of petrol at 65.50 Euros but when returning I was told by the checking staff that I could of filled it up and get a refund bearing in mind we did not use the full tank so I should have had the option. Be careful in future. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by PAULINE - 01 May 2022
" Already said above. Thank you. "
" Our car was lovely to drive and nearly new. The staff who looked after us was very friendly and helpful. I can't remember her name. Your fuel agreement is very fair. We got the vehicle full of fuel, returned it full and was reimbursed on our return. It all went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NIALL - 26 April 2022
" quick clean and best price "
" best price for airport rentals "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DOMINIC - 26 April 2022
" very good on collection & drop off. Will no doubt uses again early in 2023 when on honeymoon!! "
" Overall a very good experience & have used Auto-Europe on a number of occasions. The car was a good size however the nearside front door & front wing were different shades of blue to the rest of the vehicle which had clearly been in some sort of accident in the past. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by MARCUS - 21 April 2022
" See comments above "
" Car was very old, lots of scratches/ marks on car. Air conditioning not working properly (if in August would have taken back) very loose clutch and gears really should be retired from fleet. Very disappointed as have had many cars from them, no loyalty factor for rebooking. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by MARK - 14 April 2022
" Professional and keep you fully updated by email of what you need to do before arriving "
" The car was disgusting, a shed, more bumps n dents than on the road, a few you expect, but the bumper hanging off around headlight and rear light, to be told by European rep when showed him, "how did l miss that" - really!!! The radio didn't work, definitely very let down and not worth money paid, expected ford fiesta or similar, you just wouldn't offer it out in that state. Got lights coming on saying door open, when definitely closed. Sounded like a stone rattling around a tin can, when drove it. Had rental cars before and always been happy, but disgusted and let down this time by service "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by GEORGE - 11 April 2022
" as above "
" the one thing that spoilt it completely was the over age charge. this should be highlighted at the payment stage not as a hidden extra at the confirmation stage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by TONY - 05 April 2022
" You are a great company centric company - brilliant experince "
" Nothing top fault them. Only niggle was paying a deposit for petrol of 75 euro and then the hassle of claiming it back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GEMMA - 04 April 2022
" As above "
" Overall l was satisfied but on two occasions my deposits where paid into the wrong accounts. One of them was nearly €1000 and paid into a strangers account of the same name. I had to go back to the airport twice to chase my payment. No really a professional service in my mind but happy with the car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by HUGH - 03 April 2022
" Simple to find the car that suited and easy to book. "
" The car was a little old but went well. Staff were very helpful and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ROY - 30 March 2022
" All good, only complaint would be that the car had a very light clutch with long travel and wasn't particularly nice to use, may be a trait of the Kia or may have been getting worn, other than that I have no complaints "
" Polite, helpful and professional as they always have been. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ROSALIND - 29 March 2022
" Great experience "
" Used before all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TONY - 24 March 2022
" Very friendly staff and very good service "
" They were extremely helpful when having to extend our stay due to Covid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 23 February 2022
" Thanks "
" Great staff - efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 11 February 2022
" Car had huge amount of mileage. But was in reasonable condition but expected better. "
" The visa deposit was taken from my account and got charged £24. Why take it out, just hold the card details. May not use again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by SHARON - 09 February 2022
" Excellent "
" Excellent service and car was clean and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CAROLINE - 28 January 2022
" grwat service , very good staff "
" the guy at the desk when I picked up car was extremely nice, best service have ever had from you at the pick up desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GERALD - 12 January 2022
" Every one helpful, very good quality car in nice condition and clean "
" Counter staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANTHONY - 07 January 2022
" First use of Auto Europe and I will certainly use you again. "
" Despite booking a full to full tank of fuel, I was asked to pay for a full tank of petrol, which was refunded when I returned with a full tank. The only negative was the credit card exchange rate , which meant I paid a small amount. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JUAN - 10 December 2021
" This site doesn't provide proper information about the different restrictions with car hire providers. I was turned down in Cyprus because I didn't comply with all the requirements, yet was charged by AutoEurope for not having been warned about this. Simply irresponsible for your company to operate like this! "
" I booked a car for a weekend in Cyprus a day before traveling, but was not warned about any restrictions due to when I had received my drivers license and I didn't take my other licenses. On the day, I was turned down by Europcar as I didn't fulfill the requirements, so ended up with no car, but being charged. You should make it clear in the booking process of different restrictions from providers to avoid these unpleasant situations and for taking the money of consumers in such a way "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by DAVID - 07 December 2021
" Good, friendly staff at Paphos airport "
" Good, friendly staff at Paphos airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 04 December 2021
" Excellent service as usual "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JAMIE - 24 November 2021
" Always find the best rental deals with AutoEurope, but on this occasion the vendor Europcar has let them down with some unfair business practice. "
" When collecting the car was advised that i had to pay for a full tank of fuel in advance at the time of collection. This came to approx 70 euros. This is unlike almost every other rental where the fuel policy is full to full. This is a very unfair practice for holiday rentals, where you may not be using very much fuel, certainly not a full tank within a week. When I dropped the car back there was still half a tank remaining, which I had already paid for and was not offered refund for. Leaving me 35 euros out of pocket. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 23 November 2021
" Great people shame about the car!! "
" Team were generally very good, the car was awful, bashed around badly at the front and all corners damaged. Engine running poorly and brakes were poor. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by RAYMOND - 17 November 2021
" Very nice "
" Everything ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by STEPHEN - 13 November 2021
" Better condition car = better experience "
" Car was rather shabby. Key kept getting stuck in ignition. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by SHIRLEY - 11 November 2021
" Great service quality car "
" Great service, great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NIGEL - 10 November 2021
" Autocar, as always great. Europcar staff great. Car was "getting on"!! "
" Staff were friendly and helpful. Vehicle was older than I expected. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by VALERIE - 09 November 2021
" Great efficient service & staff with great prices "
" As usual we were greeted very well and our paperwork was quickly organised - literally drove off in the hire car in around 15 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MARK - 06 November 2021
" We loved Cyprus "
" Great thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by VAN - 03 November 2021
" Overall average "
" Old fleet vehicles...comparing against Hertz/Sixt "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by STELIOS - 02 November 2021
" Good "
" Car condition not what you'd expect from the company or the price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by BARBARA - 01 November 2021
" No comment "
" This is the first time that I have been unhappy with the quality of the vehicle hired. It was in a very bad condition. No interior lights and the tyres were flat when I got it (I had the air filled during my stay). The car was terrible on the highway and on hills. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by LEIGH - 30 October 2021
" Excellent company. Good rates and extra insurance deals "
" Quick pick up and excellent drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DOMINIC - 30 October 2021
" Great "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by RONALD - 29 October 2021
" Overall very happy with your service, just the cost of the car hire doubled from last year for the same car and the same weeks . "
" Very happy with the car and excel service from Europe are. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KAY - 28 October 2021
" Old cars with premium prices for rental easy booking & great staff at Larnaca airport "
" Cars seem to have doubled in price. Car had lots of damage was 5 years old. Alarm kept going off headlight stopped working. If you are going to charge premium prices you really should ensure a decent quality of car. Europcar staff were all brilliant & helpful "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by DAVID - 28 October 2021
" Smooth service from booking to return of the car. "
" Really good service at the desk, personal handover of the vehicle ensuring I was happy with the car and condition then again assistance when returning the car and cancelling the insurance bond and fuel charge. Why can't all companies provide this level of service? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAYNA - 27 October 2021
" Na "
" The charges for the booster seats are way too expensive. If they were a reasonable price I would recommend but I won't at the price they are "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TERRY MICHELLE - 24 October 2021
" Wouldn't agree to any refund for early return of vehicle. "
" Wouldn't agree to any refund for early return of vehicle. Car past it's best but staff very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by ANDREW - 24 October 2021
" I wouldn't hesitate to use again.Andy "
" As always service was 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARTIN - 23 October 2021
" Hassle free car hire at a fair price, will use this company again. "
" I have used Europcar before and I will use them again as I find their service to be excellent. The booking desk is in the airport terminal and most importantly the car is also on the airport, no messing with shuttle buses. The staff are very pleasant and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANTHONY - 19 October 2021
" You did not say there is a fine for shortage in the tank I said charge it to my card then he points out the is a penalty for the 5 euros of 20 euros very bad experience "
" The guy was very rude because I was 5 euros short in the tank I said I was Saturday night and you had to guess the amount before paying "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PHILIP - 18 October 2021
" All good thank you. "
" Hassle free pick up and drop off. Friendly service. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AYIA NAPA, CY - Reviewed by TIMOTHY - 15 October 2021
" As above "
" The booking form did not mention that we needed to confirm the booking 24 hours before the pick up. It only said to call on arrival. Which we assumed was to the pick up point at the hotel. We had to then make our own way to the local office, who we can't fault the dealt with the situation quickly and efficiently. Your booking form needs to be clearer when to call to confirm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KHAN - 14 October 2021
" We were waiting at the pickup for close to 30min trying to get the right car we had ordered and in the end they gave us a banged up 7 seater that one wouldn't expect to hire from a reputable hire company "
" Once we went outside to pick yo the car, they had a different car to what we had booked. The guy at pick said they didn't have the car we has booked and that was not his fault / problem and we should deal with the desk staff. After an exchange of words with my wife, he eventually called the desk staff and they gave us another 7 seater which was quite banged up and all the incar instructions were in Japanese "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by MICHAEL - 14 October 2021
" Easy to book and reassuring to have a money back cancellation policy. "
" The car was very old with 150,000km on the clock. Many small body damage items. No washer fluid. Stiff gear change, over sensitive brake pedal, rattling suspension bushes. I expected better from europecar. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by ROSALIND - 13 October 2021
" Easy to use car was ok but a little under power "
" So easy to use staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 13 October 2021
" As above "
" Auto Europe - when I calked to explain I wanted full to full , as the car I booked did give me options to have it (the agent told me it would have) I told it him 3 times it didn't and he instant it was. Poor customer respect. It was a special occasion for my wife and we required a white fiesta. In past eurocar had told me just to call up ? So I didn't even ask this from your agent. He said I could have full to full but it know cost me a further £30 hire. I had emailed you 2 week earlier and gad NO reply, he stated that No emailed had been sent - was just rude and unhelpful. I declined your offer and dint resolve the issue.. Hence low score auto europe and good score Eurocar "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by MATTHEW - 12 October 2021
" Great price! "
" Unfortunately, the car needed a service so was not the best experience to drive. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by RONALD - 11 October 2021
" Very happy "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PETER - 09 October 2021
" Just a 1st class overall service from start to finish "
" Excellent car , very clean and well serviced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 09 October 2021
" I have used Auto Europe on a number of occasions and will use them again. "
" For the price I paid, I expected a car in better condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by WENDY - 08 October 2021
" we have used europcar many times in cyprus , we never quite know what reception we will get, sometimes its good sometimes its average a bit like the car i know we only chose a small car as the cost has risen so much this year . but i expected something a bit better . these companies should value returning customers "
" when i booked i chose full to full option, on arrival at counter was told to pay for fuel which i did,and bring back empty or get a refund of fuel on return . vehicle was quite tired looking on a 2018 plate i believe very marked. we were told to take our own photos before driving away. On return as it was 06.30 no one on return desk, just had to put keys in box , went back to rental desk inside airport to query how we get refund on full tank of fuel , she said they would check it when they get in and refund us it . until i get my credit card statement i will not know if that was done "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by MARTIN - 06 October 2021
" Quite happy "
" Everything fine we have used them a few times before. The car had a fair bit of damage which was fine but I felt the price of nearly £300 for a week expensive considering I've had 2 weeks for that at the same place for less but otherwise all good. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by TERRY MICHELLE - 05 October 2021
" We visit Cyprus regularly and have always used Auto Europe when booking a hire car. We have looked at other hire car brokers, but while they may sometimes be slightly cheaper the hire car companies used by Auto Europe, their customer service and the flexibility of their booking system make them a better option. "
" We visit Cyprus and have regularly used Europcar. They are on Airport and competitively priced when booked through Auto Europe. The cars are a bit battered, but mechanically sound and the staff are generally very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 05 October 2021
" Not satisfied and will not use this company again based on this experience "
" Smallest and oldest car given on the forecourt Don't agree with paying for full tank of fuel as we were away for a week and never going to use all of it so was returned with well over half a tank so they are on a win win. Had a better service previously so probably won't use this company again "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by BRUCE - 05 October 2021
" OK "
" An excellent car (Kia Ceed) in good condition. Very economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by BHUPENDRA - 05 October 2021
" Great straight forward collection and drop of with great customer service from all staff "
" Very good, car had a defect but they swapped out the car straightway "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by CHRISTOS - 05 October 2021
" Booking process all fine but my comments above about the counter experience had a negative impact on my view of the overall service provided. "
" Incredibly efficient service. But the relentless persistence of having to take out additional insurance at the counter is truly shocking. I booked the additional insurance online when making the rental booking yet was still pushed to take out they more insurance when picking up the car. I find it appalling that things aren't made clear when making the booking online. There shouldn't be any need or requirement to pay more money and take out additional extras at the counter. It should simply be to pick up the car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by LIZA - 01 October 2021
" As above "
" The car was less powerful and more awkward to drive than other cars I've rented in a similar price range from other companies. When we arrived some of the guys we spoke to were unfriendly and unhelpful. One guy behind the glass who we returned the car to was more friendly but the other guys just seemed to be lurking around.. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by JOHANNES - 30 September 2021
" All good and easy "
" Car brought to my hotel was really helpful, and the ability to drop it off at the airport at the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by NEIL - 30 September 2021
" Service from AutoEurope good "
" Excellent service at pick up and drop off. Lack of cover to hatchback boot resulted in my concerns about security of luggage etc when car left parked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PHILIP - 30 September 2021
" Easy to book a car will be going back soon "
" Very friendly staff quick and efficient with booking in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by SALLY-ANNE - 29 September 2021
" Easy to book, cheaper than most. All very efficient. No problems. "
" Staff at PFO & LCA were excellent. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by ALEX - 28 September 2021
" Pleasantly surprised Will definitely use again! "
" Really straightforward and easy - relatively new car in great condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAWN - 28 September 2021
" Will use again "
" Quick and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHARALAMPOS - 26 September 2021
" Autoeurope is complicit to these deceitful and unacceptable practices "
" When I arrived at Paphos Airport, Europcar informed me that the car does not have any Air-condition. All the cars I have hired in Cyprus always have air con. Your booking process had NEVER shown that the car did not have air con from start to payment. I had no choice but to pay Euro 64. This was a deliberate action to deceive the customer. It is totally unacceptable. Please refund E64. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by ANTHONY - 24 September 2021
" Quick and easy process, and decent cars. "
" We always use Europcar. Friendly and efficient service, and usually decent cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by PAUL - 22 September 2021
" Easy to book and clear instructions "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 20 September 2021
" They tried there best to sort out Europcar but were unable to get them to move from their intransigent position "
" They have no consideration for loyal customers. Being ripped off for slight changes is unacceptable "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by MARK - 15 September 2021
" My experience with you was very good and I would use you again "
" It was very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by SHAUN - 15 September 2021
" Vast sum of money for an awful car "
" Ordered mid size that means 2 suitcases in the boot, got allocated a Kia Rio, very small only room for 1 case in the boot. Apparently didnt select air con so got stung for another 50 Euros, when I booked took out the extra cover option (paid more ) at the desk at the airport was told if car was stolen I'd be liable for 900euros unless i paid 168 euros , not sure what the extra cover option i took out covered me for so overall spent around 650 euros for an awful car left a bad taste felt like i'd been ripped off and wont be using Europcar ever again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by VAQAR - 14 September 2021
" The booking process was easy, thogh when I clicked on the link you sent me in the email to pre register with Europcar to save time on arrival the link said it could not find the booking. I phoned your office who assured me my booking was there but sometimes the link does not work. "
" The Kia Rio I was given at Larnaca Airport was a 6 year old, high mileage and poorly maintained car. In my years of hiring cars on holiday I have never had as old a car and in this state. The fuel guage didnt work properly, the driver's window switch worked ßfter many attempts. The gear shift was nit smoth at all as you had to fidfle around to change gear or double clutch. The staff were excellent though, especially in the return office in the car park "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by DAVID - 13 September 2021
" Under pressure for more money at pickup desk when after a 4-5 hour flight just wanted the car "
" Still pressured to take on more insurance when advised by you not to pay anymore Didn't realise had to pay anymore for being over 70 as this was not in initial payment "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANDREW - 11 September 2021
" Not good as befor "
" Cars not as good as befor "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by NICK - 07 September 2021
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ERIKA - 05 September 2021
" Variety of cars and reputable suppliers to choose from "
" Very nice car in excellent condition and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTIN - 04 September 2021
" Staff good just need to pay a bit more attention to cars "
" Car should really be disposed of, more dents and scratches on car to many to put on paper "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by STEPHEN - 04 September 2021
" Easy process - from booking to return - thanks "
" Excellent service and a quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AYIA NAPA, CY - Reviewed by MARK - 03 September 2021
" Very good and Maria at ayia napa was brilliant "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by RICHARD - 31 August 2021
" Felt like I was being taken advantage off and ripped off, won't use again "
" When I arrived at the desk I was told my car did not come with AC and was offered an upgrade at a cost of 380 euro, this then decreased to 180 euro, then 120 and finally 80. The car I was given had AC. Initial feeling was I was being being ripped off "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JOHN - 28 August 2021
" Not you fault but surely you are getting the vehicles that companies are supplying YOUR customers "
" Car has biggest piece of junk I have ever hired in 25 years "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ALEX - 21 August 2021
" Autoeurope is a good service. Europcar has let us down massively. "
" The car itself was absolutely awful. Not sure of age but it was not the standard we are used to and usually receive. I commented on this as we were picking up the car in the front car park as we passed all these pristine europcar cars just sat there. It had a useless aftermarket radio and a gaping hole in the dashboard. It didn't have any grab handles to get in or out and I have a bad back so really struggled. The seating was awful. The car itself was old and had tens of thousands of miles, and certainly drove like a car that has been used and abused. Honestly the worst car hire experience I have ever had and we will not be using Europcar again for our two annual trips to Cyprus as we have done previously - not worth the risk of getting such an abysmal vehicle again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by CHRISTOPHER - 20 August 2021
" Good experience. Will use again. "
" Quick and efficient service. Upgraded me to a small SUV as not happy with the older car assigned to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DOUG - 17 August 2021
" Easy to book and easy to amend when I realised a mistake in my booking. "
" Friendly, polite and helpful staff at airport. Excellent value. Used many times. Sadly car we were given was a little tired, but spotlessly clean inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by MARK - 15 August 2021
" I didn't get what i booked "
" At check in they did not supply what i booked. I booked with fuel full return full and was instead charged for a full tank of which i only used a quarter. There was an offer of free additional driver, the staff tried to charge me without saying and then i took it off due to cost so my wife wasn't able to drive. No washer fluid in the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by MARK - 10 August 2021
" As above "
" Real problem with the fuel policy. No garages were open near the airport to fill the tank. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by MATTHEW - 04 August 2021
" fine "
" We got in 3 hrs early due to flight being changed, to be told only cars they had earlier were 2 classes about our booking and more money, when i called her bluff and said i didn't mind waiting and i believed they were after more money, The Lady found a car in our class surprise surprise "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by VALERIE - 04 August 2021
" I would just say a better welcome would have been nice - overall the rest of the team at paphos airport made up for one persons failings "
" Great booking experience - sadly Monica on reception wasn't very welcoming or happy - luckily we had a great guy hand over the car and see us on our way. The return of the car was so efficient and quick again the chaps were amazing. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MATT - 01 August 2021
" Would use again, easy, great service "
" Easy to book, collect and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RAMI FADLO - 01 August 2021
" smooth and swift service "
" excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by BARRY - 31 July 2021
" Very easy to book a car "
" Very efficient pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DANIEL - 31 July 2021
" definitely would recommend "
" Great service very quick with friendly stafff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GARETH - 15 July 2021
" Quick and easy service "
" Easy quick pickup at the terminal and same fast drop off. All the staff we interacted with were efficient and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by CAROLINE - 11 July 2021
" very pleasant staff "
" we gad a first car which gad problems and the change of car was swift "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 07 July 2021
" Very pleased with the service and the car. "
" No problem from arriving at the desk in the terminal to dropping the car off 15 days later. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTIN - 06 July 2021
" No problems and it gets even better when you drop off, don't have to do that credit card thing. Well worth it nice and quick. "
" No problems what so ever been using them for years" all good " "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KIMBERLEY - 09 June 2021
" I feel the the whole experience was well worth what I paid. "
" The car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NEOPHYTOS - 07 April 2021
" N/a "
" Too exxpensive damage report for minor scratches "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by IGOR - 05 January 2021
" It wasn't awful, but I think next time I'll try another rental company. "
" The car was very old and in poor condition. Had a very old radio, no phone charger, and a whole in the dashboard. It wasn't very expensive, but still, I expected a lot better. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by PHILIP - 16 November 2020
" Due to British lockdown easyJet cancelled flights home so had to leave Cyprus one week early. Loosing one week's hire car & having only used half a tank of fuel due to lost week, found myself greatly out of pocket on this occasion "
" Not happy that I had contract for full to full yet on arrival had to pay for a full tank of fuel 47 euros. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by MARTIN - 15 November 2020
" Comments as above. "
" Always hire our cars through you, unfortunately this car was by far the worst we have ever had. It really should be taken out of service. The car had more scratches and dents it took us ages to record defects. Inside of the car was terrible seats were so badly stained we had to put towels on them for fear of soiling our clothes. Also we had to spray the inside of car with air freshner, smelt terrible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LARNACA, CY - Reviewed by KAREN - 14 November 2020
" Customer service excellent "
" Excellent service in very difficult times "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JONATHAN - 10 November 2020
" Really disappointing. Extra charges and petrol policy will stop me booking again "
" Really disappointing. Extra charges at pick up and petrol tank policy a debacle. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PAUL - 10 November 2020
" As we go twice a year will use auto europe again. "
" car was very clean and not very old, but windscreen washer did not work and did not get all the deposit back for some reason(the deposit was for not taking the eurocars insurance out, I had my own hire car excess insurance. eurocar charged me £54,i should have been told that I was going to be charged. NOT HAPPY. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MICHAEL - 02 November 2020
" very disappointed,could of easily took 1 day full hire from me and refunded the other 2 days back knowing i couldnt drive the car legally. if your reading this,do you think i'd ever hire a car from yourselves again? bear this in mind i'm in cyprus 4 times a year and always hire a car "
" i'm a taxi driver and in september 19th 2020 my licence had lapsed without me knowing and basically i couldn't rent the car. and lost my money all of it,no offer of good will partial refund when i rang up. i never got to drive the car "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by BRENT - 29 October 2020
" No problems using auto europe "
" Everything went smoothly apart from a rather long wait at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by CATHERINE - 29 October 2020
" I can only repeat how frustrating the whole process was (I was boarding in feeling quite angry) as outlined above "
" I had booked a fiesta and got a Nissan note. Whilst the car was clean it was a shed! Dints and scratches in a number of places. It took nearly an hour of my time to get the rental, queues were not long but so so so slow! I'm comparison your competitors where sailing through customers. I was left feeling frustrated and totally unhappy! "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by PETER - 29 October 2020
" All good thanks "
" Everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHARLES - 27 October 2020
" Paid for Full insurance, only to be told at Pick up that it was not valid with them and had to pay 148Euros extra insurance "
" Paid for Full insurance, only to be told at Pick up that it was not valid with them and had to pay 148Euros extra insurance "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARVIN - 26 October 2020
" I want a full refund for the second and obviously duplicate booking. I can't believe the response of a member of your team refusing to grant a full refund. There was a technical fault, "
" RENTAL DETAILS -------------------------------- Voucher Number : 5178762 Inquiry Type : Request Reservation Statement from Auto Europe Comments : I made a reservation on autoeurope.co.uk at 04:30am, it failed at the payment stage. I tried again at 05:30 and this time payment was confirmed. Checked my email mins later to discover 1st reservation had succeeded leaving me with two identical bookings albeit the second reservation was slightly dearer. Requested refund for 2nd booking & received the following "as a goodwill gesture we have to cancel your reservation with a fee of £95" I want full refund for booking 5178762 and keep 5178760 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by CHRISTOPHER - 25 October 2020
" Quick, efficient, competitively priced "
" Quick and efficient. No con earns as we had taken out the zero excess option which was not expensive and gave total piece of mjnc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SIMON - 24 October 2020
" Good service and nice enough people. "
" They were great "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANTHONY - 24 October 2020
" All worked perfectly. "
" All good. Very friendly team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NEIL - 23 October 2020
" Auto Europe is convenient and competitive "
" The original price was good but I had to extend the hire which meant that the original car was unavailable. This meant that I had to upgrade which was really expensive. Other than that it was all good "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PETER - 22 October 2020
" It was all fine except the contract alteration which ws unacceptable "
" The voucher said it would be a brim-to-brim contract whereas it was a brim-to-empty contract. This cost me a further £25 to the stated hire price "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by CHRISTOS - 21 October 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANDREW - 20 October 2020
" Smooth service throughout "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CAROLINE - 20 October 2020
" I still think they are great and hopefully this ti.e just a one off, the car was old and tatty in comparison to others in the past "
" always use European in Cyprus and this is the first time tbey did not get all 10, woman at desk pretty miserable and tried to charge us more saying our car did not have air con which they all do also tried to re sell insurance saying g the one we had was not valid ( we bought insurance when booking the car ) "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by NEIL - 20 October 2020
" An absolute breeze to book amend or cancel. Very satisfied. "
" The staff in Larnaca airport are just fantastic. One of the easiest rentals I have taken and I rent almost weekly with work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 19 October 2020
" Paid much to much . "
" Paid for the car in England and paid the same amount again in Cyprus . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by MARIA - 18 October 2020
" Same comments as above "
" The deposit asked for the car was way more than the value of the car usually these rental companies they ask for 200-300£ not 800£ especially for a car that I got. At least it needs to go with the value of the car.. The car that I got, after driving around showed that it was way overused the engine, very old it didn't have power at all and on the start up especially there were times that it didn't switch on from first. You could see that it was old as well from the scratches on the car which were a lot.. The drop off was fine but the pick up we were waiting 45 mins for the car to arrive when the distance from the airport is 5mins.. For the money that we paid in general and that was held as deposit as well.. I was expecting something better, you cannot expect from a tourist to go around with that engine on the car. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by DAVID - 18 October 2020
" Car was old and very tatty. Booked fuel full to full but actually had to pay for tank and told best way to return car was empty. 600 plus kilometres of fuel in Cyprus involves a lot of driving. I went to get some sun not pollute cyprus with fuel fumes. Pick up was ok but drop off was not so smooth, told I had to pay 37 euros as I was supposed to drop car in protaras, but this turned out to be a mistake, NOT very satisfied also some payments were mentioned in small print, WHO reads all the small print. "
" Unlikely to promote Europcar. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by SANDOR - 17 October 2020
" Simples!!! "
" Easy on site collection from airport. Decent quality low mileage car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TONY - 16 October 2020
" See above. "
" Very efficient collection and drop off. Excellent value and good to have the car at the airport and not have to get a shuttle. Just hope there are no hidden charges!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DANIEL - 11 October 2020
" Good value deal found "
" Long queue to pick up car. Wait of nearly an hour "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 11 October 2020
" Misleading information. Tough enough to get to Cyprus re swabs and timing deadlines definitely said on website no further costs up to 77 years of age. "
" Really unhappy. my wife was led to believe there was not any extra charge for my being 71 years old on the website and the lady at the airport charged us a further 12 euros a day. this plus a £380 swab test before we left UK made the holiday even more expensive. So much for trying to help economy. Not at all happy with Europcar and Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by JOHN - 10 October 2020
" Already mentioned my concerns. "
" 30 minute wait to return vehicle due to previous customer having a damaged car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by NICHOLAS - 09 October 2020
" I think I've made my view clear above on why Europecar practice may deter from using them as a rental company in Cyprus again. "
" I don't like the convention of having to pay a deposit for fuel, when it's already been agreed beforehand that the car will be returned full. The logic defies me. If I should not return the car full, Europecar will dock the amount from my card in any case. So why is the deposit taken in the first place. It is a serious bone of contention and it seriously irks me to the point where I may choose to never use Europecar in Cyprus again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRIS - 08 October 2020
" When arriving it took a while to be seen around 20-30 minutes to wait. Then I was downgraded with the car I had picked, I had booked a higher bracket car, Renault Clio. I was told this car was unavailable and had to take the Picanto which was a lot smaller that we booked. I just took the car as there was a huge que and I didn't want to cause longer delays. I wasn't offered a voucher off or any refund in price which was a bit disappointing. "
" When arriving it took a while to be seen around 20-30 minutes to wait. Then I was downgraded with the car I had picked, I had booked a higher bracket car, Renault Clio. I was told this car was unavailable and had to take the Picanto which was a lot smaller that we booked. I just took the car as there was a huge que and I didn't want to cause longer delays. I wasn't offered a voucher off or any refund in price which was a bit disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MATTHEW - 06 October 2020
" See Above "
" Great experience with Eurpocar. Sales team at airport were pushy with extras that I didnt need. I dont think the car was in the same category as I ordered "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEVEN - 05 October 2020
" Na "
" Car wasn't great. It wasn't as fuel efficient as expected. Wasn't powerful enough to get up some hills. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by ANTHONY - 02 October 2020
" Completely dissatisfied with the service of auto Europe "
" When we arrived at the desk the clerk tried to force us to pay for another car, then she tried to force us to pay more for higher insurance. We only used 1/4 of the petrol but we are being forced to pay for a whole tank of petrol. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by MARTIN - 01 October 2020
" Consistently great service and staff. "
" Had to extend the rental which meant closing 1 contract and raising a new one which was admin heavy but the staff were excellent as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JACOB - 30 September 2020
" Affordable, professional, timely service "
" Affordable, professional, timely service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MATTHEW - 29 September 2020
" Will look to use AutoEurope again when looking to book a car in Europe. "
" The booking I had made I had specifically filtered so that I had a full to full fuel policy so to be made to pay for the fuel at the desk was not great - yes I could get it back by filling the car up and they would refund me, but to lay out another €60 at the start of the rental was not appreciated. Didn't feel the car was a 1.4 - felt very underpowered. Otherwise all OK. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by JEFFREY - 29 September 2020
" Check check check the insurance, its a rip off "
" I booked all inclusive cove to be told at the airport that is was not, so to be safe i purchased Europcar cover. Going through the documents when i got home i believe i was miss sold and it was covered. I thought is was not legal to double insure a car. Anyway i feel ripped off by Europcar. Car insurance is the highest in the world at a yearly rate of €4745.00 p/a??? Really "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by FEREIDOUN - 28 September 2020
" I travel to Cyprus a lot and never have been ripped off like this. The car was awful and all rubbers around the door was melted and stock to the body all over so every time you used the car all your clothing got stained with a Tarmac looking substance which is impossible to remove. "
" When booking the car you are clearly told this is a FULL to FULL petrol policy but before you pick up the car you are forced to pay for a full tank and expected to bring the car back full BUT with a receipt. which means you will only get reimbursed for the value of your receipt. In theory you have to run the tank completely empty before refilling it and hope there is somebody at drop off to pay your money back. firstly the tank does not take 47 Euro to be full but I was and secondly she was arrogant and rude. In plain English FULL TO FULL means you collect it full and bring it back full (why do you need a receipt) The same as every other car hire company who don't want to rip off their customers you must stop this stupid and intentionally evil policy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by GLYN - 26 September 2020
" As 3 above. "
" Excellent counter and collection/drop off staff. Fully loaded vehicle but very underpowered. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MARTIN - 26 September 2020
" consistently great service. "
" Great team and service every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by LARA - 24 September 2020
" awful, wont be using them again and you've just asked this same question! "
" worst car we have had and hire cars twice a year in Paphos. The whole experience was just like they were after money, not an easy process and felt fobbed off. The car was basically falling apart with over 140,000 miles on the clock not surprised, it barely went! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by ANDREW - 23 September 2020
" Understaffed & underwhelmed. Car in generally poor condition "
" 2 People working check in desk compared with one person at all other rental desks, yet the equivalent queue at each of the other desks was gone 20 minutes before we were processed. Very slow. That said, the lady who served us was very friendly. I blame the process, not the people "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by DAVID - 19 September 2020
" Very easy to use and have been very flexible during Covid pandemic "
" Well located and simple process. The staff were great to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by STEPHANIE - 17 September 2020
" good compare site "
" They made me pay for the petrol up front on my credit card which was taken out of my account. And said i can bring it back empty. I said I don't want to do that and on the rental it says pick up full bring back full. It does not say pay for fuel up front. She then says it you bring receipt that you have filled up we will refund money. However I have occurred a charge on my credit card twice. Once for payment and then refund. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by PHILIP - 16 September 2020
" Simple online booking. Hassle free. "
" went smoothly. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by SYLVIA - 12 September 2020
" Staff were good but vehicle was damaged and badly needed a service, lots of things didn't work properly "
" Awful car, worst ever, used Europe car 4 times last year but this was a wreck! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by VALERIE - 07 September 2020
" If back in Cyprus l would hire again from this company "
" Very easy to hire and drop off. Very good quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTINA - 05 September 2020
" Would defiantly recommend Europe car to friends and family but mostly importantly would defiantly come back! "
" Brilliant car, lovely service very helpful staff. Easy to hire and great for a quick pick up and drop off service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DUNCAN - 04 September 2020
" The counter staff let the hwole experience down "
" At the arrival desk the staff were quite rude, in addition the deal I signed up for was full insurance and I was told by the counter staff they had no knowledge of that. In addition i had ordered and antumatic car and got a manual, with no applogy. I was also charged for fuel and had to get refund on return, where it was adverised as full to full. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 03 September 2020
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by SIMON - 02 September 2020
" Easy to amend booking "
" Seamless service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 02 September 2020
" Excellent, no hassle and very helpful "
" All very good, swift, helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 01 September 2020
" See above "
" Poor customer service, car not that clean and parcel shelf broken. Tyre pressure low when we drove off. Not informed that we'd need to upgrade to a more modern vehicle with a/c. Overall not that impressed. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by CLAIRE - 01 September 2020
" Not very clear in the fact that the insurance you buy is with a third party and not Europcar. You still need to have a credit card so that they can hold roughly 900Euros on your card. "
" Very high mileage vehicles. Car broke down on our way back to the airport. Dealt with quickly and we managed to just catch our flight. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by SOFRONIS - 28 August 2020
" very good experience "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ALAN - 28 August 2020
" Not Happy "
" Not pleased with Auto Europe had to pay an extra fee for insurance of which I had taken out with Auto Europe before my trip. Europe Car did not recognise this when I went to pick up the car I had to pay an additional fee. Europe car were fantastic I had an issue with my car and had to be swapped. Auto Europe well I will maybe go direct to Eurocar in future. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 25 August 2020
" As above "
" Excellent service from booking to returning the vehicle. Great value and great experience: already looking to use company again next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by INDREN - 25 August 2020
" No catches "
" Good experience. No problems at pick up or return. Car comes with a full tank of petrol, but a deposit is taken for the full tank of petrol and this is refunded if returned full. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by FREDERIK - 19 August 2020
" No hassle holiday. "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GILLIAN - 04 May 2020
" With the world upside down with Covid 19 Virus this company was not understanding did not offer refund or voucher not very sympathetic every other company i booked with refunded me "
" With the world upside down with Covid Virus this company was not understanding did not offer refund or voucher not very sympathetic every other company i booked with refunded me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by MATTHAIOS - 25 April 2020
" I am waiting an answer for transferring the car rental for May... "
" I was satisfied with the car, although I left it back 7 days earlier (I returned to Athens because my hospital was in quarantine). I had already paid for 20 days from 25/03/20 till 10/04/20 but due to epidemic I was in Athens and nobody tell me if I can transfer it for May. This situation is??? because I am Doctor working in Paphos and Athens. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by KIM - 22 April 2020
" THIS BOOKING WAS CANCELLED BY PHONE PRIOR TO THE TRAVEL DATE - DUE TO COVID-19 I'M STILL AWAITING THE REFUND "
" THIS BOOKING WAS CANCELLED BY PHONE PRIOR TO THE TRAVEL DATE - DUE TO COVID-19 I'M STILL AWAITING THE REFUND "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CAROL - 04 April 2020
" Nothing more to say. "
" We are disgusted and extremely angry that autoeurope are not giving us a refund, for the debacle that has been put in place, by covid19. We should at the very least been given a refund/voucher for future use, after paying up front for extra days that we could not use. Due to the repatriation flight being earlier which we were unable to miss due to severe health issues This is very upsetting for us, and we remind you that we have been loyal customers for over twenty years. This matter is being referred to our trading standards people, to see if we have any recompense. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PHILIP - 03 April 2020
" Very competitive prices and free additional driver offer. Always had a good experience with Autoeurope "
" Friendly and efficient staff. Had a problem with opening the boot. Went to the downtown office and was given a replacement vehicle after 5 minutes. Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ROBERT - 28 March 2020
" Collected car from agreed location and car collected from our hotel "
" Very good no problem with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JOHN - 24 March 2020
" Good experience, good car "
" Excellent customer service and good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GEORGE - 24 March 2020
" See answer above. Very poor customer focus based on experience "
" Had to cancel due to Government restrictions over the Corona virus. You would give me a refund or a voucher for future use. No flexibility from your side on these exceptional circumstances. Therefore very poor customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by MARIE - 23 March 2020
" Excellent "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CLAIRE - 22 March 2020
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by TONY - 22 March 2020
" An excellent service at a very good price "
" There was a long queue at the desk on arrival. The car had a minor fault with intermittent seat belt warnings. The return was disrupted due to Coronavirus reactions. Otherwise the hire was excellent value and extremely useful as events unfolded. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by BARRY - 20 March 2020
" Auto Europe with the Full Protection cover appears to offer very good value for money. "
" Having booked the car through Auto Europe and taken out the Full Protection cover the local counter staff still tried to sell us additional insurance which we did not need. I found this somewhat confusing and it had me worried for a while that we did not have all the cover we needed. Fortunately we were able to find the original documents and confirm to ourselves that further insurance wasn't needed. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DARREN - 19 March 2020
" Booking was no issue and no issue with eurocar only niggle was I paid for extra cover yet got told I had to pay a deposit on my credit card still for damage even though I had paid for the extra cover so not really sure what extra cover I had paid for as seems a bit of a waste if you still have to pay a deposit anyway to cover damage. "
" The staff were really good and explained everything and the car was a good model and suited us, had no issues efficient service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by GERARD - 16 March 2020
" Very unhappy re scam being operated. I spoke with site manager Vesilious(not sure correct spelling) who was effectively calling myself and wife liars and that he would not be giving any refund. I wanted him to get Monica to return point but he did not do so. Effectively not caring one bit about me as customer more interested in scam. "
" Monica at pick tried to upsell me everything which I did not really have problem with other than time it took. She stated myself and my wife re fuel policy that there would be NO SERVICE CHARGE FOR REFUELING OF CAR SO NO NEED TO FILL IT UP BEFORE RETURN. I QUESTIONED HER RE THIS AND SHE CONFIRMED ONLY CHARGED FOR FUEL USED.I RETURNED HAVING USED HALF A TANK. NOT ONLY DID THEY NOT ONLY CHARGE ME FOR HALF OF THE 55 LITRE TANK AT 1.224€ PER LITRE AS STATED AT PICK UP, BUT CHARGED FOR WHOLE TANK SAYING THERE WOULD BE A 20€ CHARGE. OUTRAGES AND A SCAM. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEPHEN - 16 March 2020
" Exellent "
" Always use European. Have never let me down "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 16 March 2020
" No comment "
" Bit annoyed with the high pressure attitude of the counter staff trying to push extra insurance product. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ELAINE - 13 March 2020
" Return experience with Kevin, much better than counter experience upon arrival "
" Despite taking AutoEurope excess insurance, I was pressurised into taking out Europcar own excess reduction waiver. They did not recognise Auto Europe excess insurance. The agent was very unhelpful and the experience was very stressful "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 12 March 2020
" Why do you not provide the vehicle that is booked? "
" Why do you not provide the vehicle that is booked? "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by JAMES - 11 March 2020
" The only thing that was trying to take the extra insurance with them but I had taken it out with you "
" The car was excellent and clean drop was very good service was great Europcar staff Neil was good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GARETH - 10 March 2020
" Was very good service "
" Was really good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SIMON - 09 March 2020
" Very good car at a very good price. On airport pickup was easy and Drop off staff were excellent "
" Very good car at a very good price. On airport pickup was easy and Drop off staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 07 March 2020
" Standards slipping. "
" Annoying warning chime came on intermittently throughout hire. Engine regularly overran when turned off ! Had to stall engine to get it to stop !! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by GRAHAM - 06 March 2020
" Excellent and efficient customer service "
" We have been using Europcar for long time and we are extremely happy with the customer service, with the booking process and the staff at the airport. We will not change Europcar as our experience is a very positive one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROBERT - 03 March 2020
" will book direct next time . I felt a bit duped by xtra charges .it made the hire cost exspensive would appreciate you looking at my charges . "
" didnt realise i would have to pay more when picking up car a bit confused by extra payments.after 5 hours on plane to be bombarded with xtras .not the price you said. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMES - 03 March 2020
" Overall pretty good, although some minor issues with the car stopped it being perfect. "
" Collecting the car was very quick and efficient especially compared to other car rental companies I've used. Also felt like I could trust staff and wasn't being scammed, again unlike some other companies. Drop off was also very quick and efficient, Neil who checked the car over was friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by LEE - 28 February 2020
" Excellent. "
" We have rented lots in Cyprus & have tried on & off airport parking. On site is by far the best overall. With a better selection & quality of cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JOANNA - 28 February 2020
" Excellent "
" The guy at the desk was fab and dealt with a difficult customer before me brilliantly. Great customer service from him - please pass on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 25 February 2020
" Straight forward car rental "
" Straight forward car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ADEWALE - 24 February 2020
" No hassles! "
" Smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by AVI - 24 February 2020
" AutoEurope are always a good bet, but the branch at Pafos seem to treat AutoEurope bookings poorly. "
" Front desk insisted I have to pay for full tank of petrol and charged me 73 Euros. Next to me the guy didn't have to take this option but they insisted that with AutoEurope booking I have no choice. Bit unfair as I only took the car for 3 days and no way was I going to use as much. Also car provided the aircon wasn't working although they did change my vehicle, but was a huge waste of time. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by IAN - 18 February 2020
" excellent service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANTONY - 14 February 2020
" The car should have been replaced, it had far too many miles on it and the clutch needing changing plus on the first morning, collected the car very late the night before, one of the types had gone flat. it is off season and the hire company was not busy, so why not issue newer cars to renters. Won't be using them again. "
" The car had done over 70 kilometres and the clutch was worn out, whcih meant driving was harder. On the morning after collection the tyre was flat, so every other day I had to top it up. Only had the car for 4 days and most of the driving was motorway, had it been otherwise then would have had to go back and change it. As this is a quiet season why not issue a newer car. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by LYNNE - 12 February 2020
" Very good comparison site and easy to book. Cheapest car hire we have found "
" On arrival the gentleman who served us first tried to get us to upgrade at a cost of 25 euros per day then tried to sell us extra insurance when we already had a policy! not impressed with the Hard Sell Kevin who handed over the car was brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ALEXANDER - 05 February 2020
" Easy very efficient "
" Happy helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by AASHISH - 01 February 2020
" Mentione above "
" Counter staff was rude and wasn't cordial enough in their tone pitch and body language while explaining the rules "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ROBERT - 30 January 2020
" Auto Europe are excellent, I have booked cars with them a number of times and always get a good price plus the website is very easy and efficient to use. "
" Europcar staff were very efficient, helpful and friendly. The car had a few scratches but but apart from that I have no complaints. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by SCOTT - 28 January 2020
" No comment "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by ANDREW - 27 January 2020
" As the main driver made a honest mistake and left his credit card in the UK we had to upgrade the insurance package and pay and extra €80. So a good deal turned into an rubbish one... "
" As the main driver made a honest mistake and left his credit card in the UK we had to upgrade the insurance package and pay and extra €80. So a good deal turned into an rubbish one... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RICHARD - 25 January 2020
" Great "
" The service received from all of the staff was first rate!! Very comprehensive explanation of charges and procedures. Other places could learn from Autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by VALERIE - 24 January 2020
" Whoever did this needs to be sacked. "
" It appears that someone at Europcar Paphos airport stole our credit card details and they/ someone has tried to withdraw various amounts from various places around the world. We only used the card at Europcar so it has got to be someone who works there. This is appalling and has caused us a lot of stress. The car hire itself was fine. But please please beware. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CAROLINE - 23 January 2020
" As above "
" All good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 23 January 2020
" Generally good. Drop off took longer than expected because of refunding deposit and fuel charge. "
" Surprised I had to pay for a full tanl of petrol up front. As it was only a 3 day hire. I returned it with full tank so was refunded thia cost. Added to potential cost and made drop off longer as this was a second cost to be refunded. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RAYMOND - 13 January 2020
" Hassle free car hire, delivered to, and collected from the hotel we were staying in. "
" The car was 5 years old with 96000km on the clock. But it worked ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MATHIEU - 05 January 2020
" The car was in great condition, nearly new. Quick and easy to return the car too. But, the sale rep just kept trying saling us additional features even though we did not want any and he has also obligated is to pay 63 euro (more than the rental car) for the fuel tank. I always prefer to return the car by filling up the tank myself as it is cheaper. The guy did not want us to do so, saying that it is cheaper anyway, where in fact, nobody return a car with an empty fuel. Anyway, very bad marketing to screw up customers. "
" The car was in great condition, nearly new. Quick and easy to return the car too. But, the sale rep just kept trying saling us additional features even though we did not want any and he has also obligated is to pay 63 euro (more than the rental car) for the fuel tank. I always prefer to return the car by filling up the tank myself as it is cheaper. The guy did not want us to do so, saying that it is cheaper anyway, where in fact, nobody return a car with an empty fuel. Anyway, very bad marketing to screw up customers. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PHILLIP - 03 January 2020
" Service was good but let down by my still not managing to fully insure myself despite it looking as though I had. I would rather every hidden detail be quite clear and up front. The condition of the car provided was not great particularly the window wipers which were not road worthy. "
" I paid for full insurance and yet still had to leave a deposit for the key?? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by RONALD - 03 January 2020
" My experience was overall a positive one apart from the discrepancy in 3. I would not hesitate to use Auto Europe again. If the matter can be resolved with Europcar, I would seriously consider using them again as well. "
" The experience was overall a positive one. The car was in good condition so there is no complaints in that area. However, I was disappointed to be charged an extra 35 euros as my flight was diverted to Larnarca as it was not able to land in Pathos due to bad weather. On arrival I was constantly calling the Europcar office but no one picked the phone up. Fortunately, there was a As Europcar office in Lanarca. I feel it was unjustified charging me and extra 35 euros, especially given that I could visually see there were numerous vehicles available in Larnarca when I went to collect the vehicle. I did dispute this with a member of staff and they insisted to inform me that the vehicle had to be driven from Pathos, which was clearly not credible or accurate. Secondly, I was informed the fuel policy was full to full which is clearly advertised on the Auto Europe booking website. I was quite mortified to be told at the desk I would be charged a further 67 euros for a full tank of petrol and informed I could bring it back empty. I disputed this to the member of staff at the desk explaining that is this was not in my agreement or it was not advertised. This is a clear scam as I consumed only half a tank of petrol so it was to Europcar advantage for me not to full up the car prior to returning it. Because I was with my wife and 2 young children with one having a disability(mobility issues), it was late evening, everyone was tired and fatigued, the weather was bad and we were 139 KM from our hotel I did not see any point in engaging in an argument or disputing anything. I really didn't want to start our first family holiday for 5 years with a negative. I would be grateful if you could look into this matter or at the very least pass on my concerns to Europcar. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by YAN - 03 January 2020
" Generally good "
" They tried very hard to sell the excess protection insurance to me - despite that I've told them I've already got a separate policy covering it. They also pre-charged the full tank of fuel which made me a bit uncomfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVIDE - 01 January 2020
" Very easy from start to finish "
" Great service and the guy on my return was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by NEIL - 22 December 2019
" Easy booking. Long wait to collect. Easy drop off. "
" Long wait to be served. More staff required "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 10 December 2019
" Not in Cypress unless I pre warn them about the collection Desk "
" Scored a seven due to hard sell at airport desk, 20 euro for additional ferry insurance Joke Cypress is a island no ferries in aya napa. Instead of full to full fuel I was told that the policy had changed to pre pay before collection so had to pay before I was allowed to pick up car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by STEPHEN - 04 December 2019
" As above "
" Not happy that they charge you for a tank of fuel and have to provide a receipt to get your money refunded even though you have agreed to return it full and the pressure into to trying to sell you extra insurance you don't need. Weak will people will fall for this. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 04 December 2019
" no comments "
" no comments "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROBERT - 25 November 2019
" Used the same company for years it all works very well "
" Easy & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TRACEY - 24 November 2019
" Will definitely use company again "
" Pleasant staff with a great and quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by GINTARAS - 23 November 2019
" Everything OK, just staff pushed to buy additional services what I really don't need "
" Everything OK, just staff pushed to buy additional services what I really don't need "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ALLAN - 22 November 2019
" Overall...a very efficient car rental booking from the on-line rental, counter staff checks, vehicle pick up, and final drop off...very good service. "
" The drop off guys in the Europcar car park kiosk were very good at pre checks and post checks...very friendly and dedicated! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by BORIS - 22 November 2019
" Best price and fast response. "
" Nice staff, car in very good shape. I can recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by KEVIN - 19 November 2019
" Everything always goes very smoothly. Wouldn't use anyone else. "
" Everything always goes very smoothly. Wouldn't use anyone else "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by BARRY - 16 November 2019
" From start to finish, the staff made it really easy! The car was just what we wanted! Staff were awesome and made the experience so much easier! "
" The car was great, it was just what we needed! Clean when we picked it up and the staff were great! When we dropped it off, the staff came straight out. Looked round the car, sorted out the deposit really quickly and we were off! Could not have had a better service! A****!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROGER - 16 November 2019
" WHY AREN'T ALL RENTALS FULLY COVERED, EVERYTIME YOU PICK A CAR YOU HAVE TO BE READY FOR A CONFRONTION ABOVE DO WANT TO BUY THIS EXTRA .ITS A GREAT START TO YOU HOLIDAYS . "
" N "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SHABAN - 15 November 2019
" I'll be passing the message on about autocar and how good they are. "
" Fantastic service, Filip was great help upon filling the papers and what my options are for payment. Keep up the good work. I'm hoping to bring a large group of about 12 adults and want to know if you a do 13 seater vehicle, I'll have to ring up and find out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JAMES - 14 November 2019
" Very happy, some thing not clear on the web site, more clarity in what you have to pay should all be done before you get there "
" Professional and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALISTAIR - 13 November 2019
" As above section 3 "
" Pickup and drop off was good. Vehicle needed a return to sort out perished rubber ware on rear doors (marking clothes) and Aircon had odour (end of season maybe need refills). Otherwise efficient and would use again and had recommended another to your site. Best regards "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by EVANTHIA - 13 November 2019
" Headaches and sickness from the fumes ! "
" Having used the cars both in Larnaca and Paphos on numerous occasions. I was very upset that this time my car was leaking petrol fumes inside the car , the car should not have been rented out in this condition. Finally getting through to the Paphos office a day before the return of the vehicle , they happily changed over the vehicle promptly. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by DOUGLAS - 13 November 2019
" Still awaiting a refund as promised on your chat line some time ago. Rented car returned a week early due to family illness. Original rental dates Aug 15th 2019-Sep 9th 2019- Car returned Sep 2nd 2019. "
" Good Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PULKIT - 11 November 2019
" NA "
" Was not happy with the fact that you were forced to pay for a full tank of fuel on arrival. We were told that you can fill the car fully and bring back the receipt at drop off but as we were returning the car before 5am no fuel stations would be open at that time and are within 10km so would not be acceptable. The staff at the couter "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JILL - 10 November 2019
" great experience will be back "
" Great team in Cyprus very helpful and knowledgeable from the reception to the drop-off point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 09 November 2019
" Ed and Costa were both particularly friendly and pleasant, asking if we had a good holiday and saying that they were looking forward to seeing us next time! "
" Both the representatives at the desk in the airport and also outside helping you to collect the car were polite, helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by ROGER - 06 November 2019
" The booking process was efficient and easy. "
" The car we were given was from the expected model group, so that was fine. However, the technical condition of the car was not convincing. The oil pressure warning light came on after a couple of days (but there was sufficient engine oil in the system). The brakes sounded as if at least one of the brake shoes was badly worn (but the brakes did work all right). The sliding doors at the rear were quite hard to open and close ... a bit of oil presumably would have made quite a difference. One of the headlights was burnt out already when we got the car. Worst of all, the drop-off procedure was incredibly inefficient. There was no parking anywhere in the Europcar drop-off area. In the end, we left the car outside the returns office, blocking a road ... just like everybody else seemed to be doing. Then it was queing for quite a while. The returns officer would wait for a customer to hand them the paperwork, leave the office, examine the car, return to the office, process the paperwork. With only one officer dealing with returns, this seemed to take for ever. We nearly missed our flight over it. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by BRIAN - 06 November 2019
" trouble free hire... would use again.. "
" very smooth hire ... no probs at all.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DAVID - 05 November 2019
" Counter staff tried to sell me insurance that I didn't want/need, and car quality was not high, but overall experience acceptable. "
" Counter staff tried to sell me insurance that I didn't want/need, and car quality was not high, but overall experience acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by HUGH - 04 November 2019
" AUTOEUROPE WERE AN UNECESSARY EXPENSE. "
" EUROPE CAR WERE EXCELLENT. wISH WE HAD DEALT DIRECTLY. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARCUS - 30 October 2019
" Normally the cars and service is very good but they do need to keep on top of their vehicle maintenance and replace older vehicles that have issues. We tried to tell them about the issues when we returned the vehicle but they did not appear to be interested. I would be happy for someone from Europcar to contact me to discuss this booking in more detail. "
" We have hired a number of vehicles in Cyprus over the last 2 years and have had them from both Europcar and Sixt. The car that we were given this time was one of the worst we have received. The AC would only blow cold air for the first minute and would then just circulate ambient temperature air. The fuel consumption on this car was diabolical, we have had this make and model before but this was by far the worst we have had. That car had an intermittent misfire and the breaks had a judder when used, especially when in the wet. If the weather had been hotter (so the AC was really needed) or if our booking had been for longer we would have returned the car and asked for an exchange. We did not do this as we did not want to wast a day of our holiday calling and then returning to exchange the car. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by PETER - 30 October 2019
" Easy booking process, but long delays at Europcar. The car supplied was not what we booked, but they had no others so we had to make do. "
" Long queue to pick up car. I booked a Kia Sportage or equivalent and got a Mitsubishi L200 pick up. That is not an equivalent. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by MICHAEL - 29 October 2019
" Good experience. Be nice if the price adjusted down on it's own rather than me watching. "
" Pretty good. Car not very clean. Windows dirty. Small engine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by TONY - 27 October 2019
" Good price, easy to use. Free extra driver was a bonus "
" Excellent service. Only slight problem was unable to pre register as booking reference was not recognised. Had to join queue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANDREW - 24 October 2019
" Excellent Service "
" Excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DEREK - 23 October 2019
" Auto Europe offer good value for money "
" Had to wait an awfully long time to get served at Paphos airport "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by JEREMY - 23 October 2019
" Quick "
" Good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by GRAHAM - 23 October 2019
" . "
" Desk staff tried to persuade me to return with an empty tank saying that their petrol costs were the same as local stations (neglecting to mention the £20 admin fee). Car supplied had a slow puncture on front nearside tyre "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by WILLIAM - 22 October 2019
" Very poor. High cost rip off. Poor quality car. Conned but not again. "
" I was charged 265.12 pounds by you and a further 250.00 euros by Europecar for a Citroen C4 which was a piece of garbage. 500.00 for a scrap rental car is a total disgrace. I will never use you again and will make renters aware of the type of rip off company you are. I spoke with people in Cyprus who rented quality cars from other rental countries for much less than l was charged. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by CATHERINE - 20 October 2019
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by ANDREW - 16 October 2019
" No major problems, just a few irratations "
" Very high mileage vehicle, though no major problems in use. Drivers seat very low without any height adjustment and drivers door windows did not open. Boot cover missing so anythin in boot on show. Fuel policy a nuicance, return empty and risk breakdown or lose fuelm to the company. Please full to full. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LARNACA, CY - Reviewed by BARRY - 14 October 2019
" Excellent thanks there was no problems "
" Very good guys were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ADRIAN - 13 October 2019
" We was given the wrong car. It then broke down five days into the rental. Hired cars from you many time before "
" We wrong car. Which then broke down. Had to take a taxi from restaurant. Very disappointing with this rental as we have used you many times before. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by JOHN-PAUL - 13 October 2019
" Awful experience I will be making a formal complaint "
" When I arrived i was asked to pay €1100 deposit and was told not covered fully comp either so in the end I didn't even take the car! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by MOSTAFA - 12 October 2019
" It's the drop off car park was confusing though "
" Was fast and quick checkin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PETER - 12 October 2019
" Good service and provided our rental car at a reasonable price. "
" Excellent service, friendly staff and speedy process. Rental car clean and tidy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PHILIP - 11 October 2019
" expensive for what I normally pay. "
" Had to wait 45 mins at desk to collect car. 3 persons in front of me. More desk staff would be helpful "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by DAVID - 05 October 2019
" car was fine and i received an upgrade to an estate model "
" only disappointment was that i had to pay for a full tank of fuel even though i had booked full to full. it was reimbursed on return of the vehicle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PER - 02 October 2019
" Read point 3 above. "
" Mis-sold upgrade. Was told you could offer a BMW 4-series foar an additional 80-someting. That interested me as I had never tried a 4-series. Agreed on 60+ euros extra. when i was given keys the rep. said: it is a 118. I didn't reflect much on this as she really tried to sell me the 4-series and I thought she just didn't know her bmw's...when i colected the car it turned out to be just a 1-series, a 118. It was very late at night and I just wanted to get to my hotel(1 hours drive) so I just brought it up with the person at pick up station. would have taken too long to walk back to desk (procedure there was far too long already). Car was nice, but it was still a big disappointment. I would NEVER had upgraded if I would have been told it was only a 1-series. I would like the premium refunded, if you actualy do it is another story. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 02 October 2019
" I have rented from Europcar over many years without any cause for complaint at either the pricing or customer service. On two recent rentals in Cyprus the cars have both been of high mileage and shown their age and worn front suspension. Customer service at pickup and return has been efficient and friendly. "
" I appreciate that the cars in Cyprus are operated and maintained for a long period of time, unlike the short hire life in Europe. However, the KIA Rio (MHE 201) rented suffered from a loud clunking noise on crossing speed humps which I attributed to either worn suspension bushes or a loose component behind the dashboard. The windscreen wipers, only used to wash dust from the front screen were ineffective. I reported both issues on return of the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AYIA NAPA, CY - Reviewed by MARINOS - 02 October 2019
" On collection of the vehicle every panel of the body of the car was damaged , I had to take the car back to the office to show concern with the condition of car "
" My collection time was at eleven o'clock, and the rep was not there to see me in ,I went to the office and they had to re book me in "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by IGOR - 02 October 2019
" Overall good, but it's bad that I was given a car with existing issues. "
" the vehicle had a couple of issues, the passenger window controls were not working and the trunk door didn't close properly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by PAUL - 02 October 2019
" Basically reasons above dirty car and cheated on the petrol "
" Firstly car was not very clean especially windows Secondly feel I was coned out of half a tank of petrol so wasn't over impressed Staff on main arrival desk very polite "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by CALVERN - 30 September 2019
" after thomas cook collapse they failed to respond to any emails about extending the rental agreement - not helpfull! - also they blocked £900 on my credit card, but as I dropped off car at different airport, staff claimed they could not unblock it, as we had a CAA flight to sort I had to leaeve with this unresolved, again nobody seemed to care or more to the point seemed interested. "
" ok but car sounded bad, and struggled at times... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PAUL - 29 September 2019
" Auto Europe is my first point of call when looking for car hire. `they are very competitive on price "
" Have found Europcar excellent. I tend to hire a car five times a year and have never been disappointed by the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 28 September 2019
" Excellent service "
" All very helpful staff made it very easy on pick up and drop off. Big thumbs up to Michelle on pick up "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ANDREW - 26 September 2019
" Nothing is too much .Excellent "
" Alexandra a joy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PERRY - 24 September 2019
" see above "
" We were delayed and on contacting the UK desk, were received by a very unhelpful and unsympathetic woman-who informed me that i would lose the booking and any monies paid. But when passed to the Cyprus desk they were very helpful. I would interested to hear of any customer service training that the UK lady can undergo? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SOFRONIOS - 22 September 2019
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by NEIL - 21 September 2019
" Basic model of car "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by FLORA - 19 September 2019
" I still will come back as i like you're company "
" I always get Europcar cars, but this time we were really disappointed with the state of the car, it was old and had about 40.000 miles on it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by CHRISTOPHER - 19 September 2019
" Forcing me to add a comment here is infuriating, as I'm providing you with feedback. I was tempted not to reply at all as a result of this "
" Check-in took ages. I was told several times that "for my convenience" (rubbish) I had to provide a receipt for petrol, so that it shows I have filled the car up. It's very difficult to return a car full of petrol in Cyprus at various times, as you can only fill up manually in 10 euro chunks. The key fob didn't close properly and the car was showing its age. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by IAN - 18 September 2019
" Everything straight forward "
" Everything smooth as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 18 September 2019
" Found Auto Europe very efficient and have used you before when hiring cars on Greek islands and Spain with out this Petrol fiasco "
" Disappointed with information given paid for full tank and told to return empty !! How can I know what I will use anyway on returning the car with only 25% fuel used was told that if I fill it up I will get a refund BUT to get this done I had to go out of the airport and go to a Petrol station this was a faff could only use an automated cash payment which had set amounts of fuel to pay for in advance How do I know what the amount is so put what I thought would be the nearest value not wanting to pay for more than I need did this when back to drop off and handed it over they accepted the tank looked full but on I was told this when picking up the car I could have filled it up on the way back I have not had this before when hiring cars in Europe stupid idea "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 14 September 2019
" Easy to book, pick up and return the car with minimum of fuss. "
" I thoroughly enjoyed dealing with Europcars' representatives in Cyprus. They were friendly and efficient and ensured I was on my way in no time at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 13 September 2019
" Auto Europe offered a number of price options. Not sure we took the best one! "
" My daughter and I each rented a vehicle. We were told that the level of cover we purchased through Auto Europe was insufficient to cover the risk of losing any of our deposit. We felt obliged to purchase additional insurance at €168. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by VIVIENNE - 12 September 2019
" Satisfied "
" Satisfied with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTAKIS - 11 September 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 11 September 2019
" Seamless "
" Costa from Europcar was excellent in both pick up and drop off. Extremely helpful and very efficient. Windscreen wipers were not great and the boot catch only worked intermittently but the car was fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ALEKSANDRS - 09 September 2019
" everything super,next time rent again "
" everything super,rent again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 09 September 2019
" Auto Europe was good, and answered a query confidently and satisfactorily. Proof was in the end experience which was good - right car picked up and dropped off easily. Only slight thing was to do with the add on Sat NAv. it took a bit to find one that was complete, and with some charge so that in trying to be helpfull the Europcar office people could then try to program our first destination. We didn't have an address (we had a link to Google maps and the street had no name), only a GPS co-ordinate which was in a different form to what the sat nav could take. The end result was that the pick up took a lot longer than expected, but only becuase the staff were trying to be helpful. "
" It was the experience I would expect from one of the major car hire companies. But the price and car selection was from Auto Europe, rather than Europcar (don't think I could have booked that car through Europcar direct). "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 05 September 2019
" Rubbish "
" Absolutely shocking never again.con me from the start had to pay another £400 pounds to get the keys.rob me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by SARAH-JANE - 04 September 2019
" I won't use you again! "
" Rubbish old car. We were told by the counter staff we were getting an upgrade!!! Big joke! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by MARIA - 04 September 2019
" Explained in No. 3 "
" Overall the experience was very good, Europcar were quick, efficient and it was very convenient, desk was in Terminal building and car was in the airport car park. The only thing which was not clear when we made booking via Autoeurope is the extra payment of €128 ( or you had a choice of €99) which we had to pay. We still gave our credit card ( as is normal) and had a set amount withheld then released at return of car. When I booked I clicked and paid on guarantee on extra payment charge. This was not clear what it was for and what it covered. You need to make it clear on your website that there will definitely be extra payment locally - and it was not a small amount - it was nearly as much as the car hire payment made to Autoeurope! It should be shown the price with excess and with no excess and say what it covers. It caused a little upset when you're not expecting that and you have no choice st that late stage, especially as we arrived very late due to a delay in our flight. The actual service from Eurocar was very good. The cost in the end was very much what you would have paid anywhere. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ANGELOS - 03 September 2019
" Excellent! "
" Your customer service was excellent when I had to return the car due to a fault. The service at your desk in Paphos airport was also excellent, well done, I will certainly book with you again next year for my summer holidays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JOHN - 01 September 2019
" will use again "
" excellent service again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by RICHARD - 01 September 2019
" The Scotland return process went very smoothly. Friendly and efficient staff. "
" Wash expecting a newer car. Ours was 4 years old and had minor damage to most areas of the vehicle! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by GARY - 27 August 2019
" It's a pity you can't go and get your car without being pressurised into buying extras that the answer no is not understood I guess they're on commission as for changing the fuel policy not a good start to your holiday if only the outside experience was inside "
" Not the best "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by FIONA - 22 August 2019
" See above "
" Extremely disappointed that even though when I booked the vehicle it was done on a full to full fuel agreement when i collected the car I was informed thst you're T &C's haf changed and i had to pay in addition for a full tank if fuel and to bring to back empty which was and often is impossible so in effect customers are being charged a surcharge which I feel is like being cheated. As a result I will be very reluctant to use Europcar again which us a shame as my partner and I have always used you in past 5 or 6 times a year. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FARRAKH - 20 August 2019
" its a con they show you one car and give you another "
" its was a ripp off i booked and suv got a small car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by PETER - 19 August 2019
" All goid "
" All good. 40 minute wait to get served at pickup, but high season and mid day so not outrageous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ADAM - 18 August 2019
" No issues. "
" All very straight forward with Europcar. If any criticism, it probably could of been slightly quicker at collection. Especially as it was late at night. They didn't have the key as the car was being cleaned. Apart from that, everything else was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by TONY - 16 August 2019
" Easy efficient service "
" Car showing its age a little dented & scratched in places "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by DAVID - 15 August 2019
" Easy "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NICHOLAS - 14 August 2019
" Hassle free experience. New car provided which was nice. Good value. "
" Hassle free experience. New car provided which was nice. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GARY - 09 August 2019
" quite good service "
" i didnt get car i ordered and sent you a complaint but have not heard back as yet "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by JUSTIN - 07 August 2019
" Very efficient "
" I was unable to add my Ba frequent flyer to the AVIS booking If you can do that for me I appreciate it ba 71580985 "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ALAN - 31 July 2019
" See above! "
" The first two cars had to be returned as they were faulty! The third was fine. But this meant me having to drive into Paphos on three occasions to change cars! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by SEAN - 24 July 2019
" Not as good as usual due to drop off staff "
" The drop off staff were not if the usual standard . One even lied to a lady who had problems getting out of the car park . I asked them to check if my husband had been seen at the desk and they said they couldn't when they clearly had a phone . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARK - 23 July 2019
" c "
" a "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ROGER - 22 July 2019
" Would highly recommend Auto europe, and use this outfit next time I require a rental car. Thank you all for a very "easy to use" car hire "
" Thoroughly impressed with every aspect of the rental experience. Very easy operation with Auto Europe & Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ADAM - 20 July 2019
" I found the Auto Eorope website easy to navigate and there were no hidden extra costs. "
" The only draw back was a long wait on arrival at Paphos. The car was in good condition and we got a free upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by PAUL - 18 July 2019
" all the staff we dealt with were very friendly an efficient at their jobs "
" Had no problems with car or accidents so all was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by RIKKI - 17 July 2019
" excellent from start to finish "
" excellent from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by AMANDA - 15 July 2019
" Easy,helpful,hassle free quick service. Staff very helpful. "
" Very polite & efficient staff, very happy at pick up counter. They tell everything you need to know doesn't take long, no long queues easy pick up would recommend . Returning the car was easy John who inspected the car was very nice easy process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 13 July 2019
" very satisfying experince "
" very easy to use site and a very good deal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SYDNEY JAMES - 10 July 2019
" the best "
" nothing more to say than good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POLIS LATSI, CY - Reviewed by CHARLES - 09 July 2019
" mainly good , car condition wasn't great , very good price "
" ordered a slightly larger car than supplied "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by SIMON - 08 July 2019
" My only issues were with Europcar. I was however disappointed in the insurance that I purchased which was from Auto Europe rather then Europcar. As you place the reservation, there is no mention that the insurance is supplied by yourselves. It also meant that I had a hard sell at the airport and that I had to pay a €1071 deposit. The policy that I purchased should have minimised the deposit. This is what a good accompanied insurance normally does but your is obviously not affiliated with the rental company. Another issue I had was when I booked the rental, you told me I was allowed and additional driver for free however I was only allowed to out myself in the rental when I got there. "
" Took one hour and 25 minutes queuing to pick the car up when I got there. Not good after a flight delay and having an upset crying baby. Got a hard sell on the insurance as it turned out Auto Europe's policy was a waste of money. Got given a a beat up car with quite a bit of damage that I had to inspect and inform Europcar. On driving the car away, the gear stick cover fell off in my hand as I approached a roundabout which was very dangerous. On inspection it looked like the cover was previously broken and Europcar had glued it rather then replacing it. Probably costs £5 to replace and they could have caused an accident. Then took 20 minutes at the airport waiting for someone to become available to book the car back in. Very disappointed. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by ANTHONY - 06 July 2019
" Everything was perfect from pick up to drop off "
" Easy to book with good offers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GEORGE - 06 July 2019
" Excellent. "
" We use autoeurope twice each year when visiting Larnaca and had complimentary additional driver insurance on our last trip. I do have a reservation again for the 25/9/19 but have noticed we will have to the extra this time to enable to drive how ever we will continue to use autoeurope. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 04 July 2019
" euopcar were very efficient and professional, no problems at all. would def recommend, bit disappoiunted as had booked a renault clio or equivalent but got a nissan micra, not the same car class in my opinion. "
" euopcar were very efficient and professional, no problems at all. would def recommend, bit disappoiunted as had booked a renault clio or equivalent but got a nissan micra, not the same car class in my opinion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TERENCE - 02 July 2019
" Nil "
" I'm still waiting for deposit to be returned into my credit card other than that all fine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by RONALD - 02 July 2019
" All round good experience. "
" Completely hassle free process. The staff at Europcar were very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by MARK - 29 June 2019
" I have contacted Auto Europe to try to resolve the problem I had with the rental but no reply yet. "
" In 2018 we hired a car with Europcar but we were overcharged by €70, as compensation we were offered a free upgrade for 2019. We booked a Fiesta automatic expecting it to be upgraded. Upon arrival we were allocated a Nissan Micra. Then having completed all the paperwork the car was not available. We were then allocated a 4 year old 88k Nissan note with scratches and dents to every panel. The reason we were allocated a micra according to Europcar is because that it what Autoeurope had booked. A f2 grade car. They offered a upgrade to a Kia stonic if we book direct in 2020. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by ANDREW - 29 June 2019
" So simple cat was basically waiting for me at the exit of terminal, friendly staff and very helpful also car was brand new had all aircon and very clean. "
" Very friendly staff and helpful . Car was brand new and very clean felt like I was the first driver ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PETER - 26 June 2019
" Not a good experience and would think twice before using a car from europ car again. I have a hire car 2/3 times a year from larnaca airport and this was not the best experience. "
" I ordered an estate car,but the lady at the counter said the cases would not fit in the car ordered and they assured me that it would fit in a Kia Sportage at an extra €100 + I paid the extra but our cases didn't fit in the car I had paid extra for unless one of the passengers was cramped on the middle back seat holding a case on a folded down seat. I wish I had said no and asked for the car I had ordered as I feel I was cond into paying extra for the wrong car. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by CATHERINE - 26 June 2019
" Excellent service , definitely book again "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by ISTVÁN - 25 June 2019
" Jó ár-érték arány! Könnyű és gyors foglalás! Zökkenő mentes foglalás módosítás! "
" Gyors, pontos, korrekt! Kíváló szolgáltatás! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARK - 25 June 2019
" Just a poor quality of car. "
" The quality of the Kia Rio was poor it was more than 4 years old and looked tired. Compared to the Kia Rio we had from Sixit through you last year which was brand new and cost us less on rental "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LARNACA, CY - Reviewed by ROBERT - 21 June 2019
" A straightforward and simple process, even making a change to the booking. Everything happened as it should have. Excellent ! "
" An excellent and trouble-free experience, from landing to delivering the car back to the collection point at the end of my holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by JASON - 20 June 2019
" Over all I was happy with my experience "
" I couldn't fault the staff , the process of collecting and dropping the car off and the car itself . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 19 June 2019
" God's prices with no surprises "
" Fast and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTYN - 12 June 2019
" The collection and return were very good but we didn't get the car we thought we were hiring. It was said to be an equivalent but I don't believe it to be the same price. "
" The car was brought to the hotel on time and it was a swift process to do the paperwork. My main concern is that you NEVER get the vehicle you hired, Why can't the car rental companies provide what they are advertising. We hired a Ford Focus and got a Kia. I don't think they are equivalent cars. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DAVID - 25 May 2019
" good service "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by PHILIP - 22 May 2019
" Great service "
" Always have a queue at Europcar in Papho Airport terminal. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by STEVEN - 22 May 2019
" Very happy. Hassle-free. Faultless. "
" Hassle-free, seamless transaction. Lovely vehicle in great condition. Collection and drop-off very easy, all managed and assisted by very courteous and professional staff. 100% would recommend and will be using Auto Europe/Europcar again. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CHRISTOPHER - 13 May 2019
" Rip off "
" Paid online for extra insurance and when I got there I had to pay extra 84.00 euros to cover me for excess cover ..they way it is explained is not clear ..the lady at pick up piont told me I didn't have have extra insurance on line ..so I believe I have been missold that product. ....what's the point of offering online insurance and then pay again ..rip off "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SUSAN - 12 May 2019
" The website was easy to use and allowed simple price comparison. The link to the car hire provider went completely smoothly. "
" Everything about the hire was fine. Staff were courteous and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KYRIACOS - 12 May 2019
" Very good-would use again "
" From the minute I collected the car to the minute I dropped it off, I could not have wished for a better level of services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POLIS LATSI, CY - Reviewed by JEAN - 08 May 2019
" Fussfree and successful hire. "
" Helpful staff, car as ordered. Office near hotel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SHIRLEY - 04 May 2019
" Mainly good especially staff at airport "
" Staff are excellent, the car wasn't in great condition broken seat and wing mirror. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by EDWIN - 03 May 2019
" All good. The fuel tank was only 1/4 and not full but that was all sorted with a phone call so no issues. "
" Excellent service, highly satisfied, will certainly use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by NIGEL - 28 April 2019
" All sorted quickly nice clean vehicle "
" Easy transaction staff very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by KATHERINE - 23 April 2019
" Please see above. "
" Very reasonable priced car hire . Car however, was pretty old with high mileage. A good few scraps & dents. Very very disappointed with the sat Nav we hired on the day. It cost 10 euros per day which I felt was very expensive. It didn't take us to any one of our destinations. On returning the car the man said we had to have the exact postcode & not just the street names. I was not informed of this. So consequently the sat Nav was a total waste of the 70 euros it cost me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by VANESSA - 21 April 2019
" The car was very clean. "
" It took 2 hours to collect our car and with two young children after a 4.5 hour flight this was very frustrating. The computer system had apparently been updated and now wasn't working so we're doing everything by hand. We only found this our when we got to the counter. They then couldn't find the keys to my vehicle but eventually located them. It was a very annoying delay to the start of our holiday as we booked a car thinking it would be quicker! The staff were polite but they could have been getting people to complete email addresses and details while waiting in the two hour queue to help speed things up and clearly needed a lot more staff given the situation. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MAUREEN - 20 April 2019
" I have already recommend Europe car to to my sister and family friends. I am about to book with you for my trip in June and when I come back in September I will also be booking with yourselves. "
" I have been coming to Cyprus for 8 years now and when I have needed a car Europe car is the best I have every had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 10 April 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CAMPBELL - 10 April 2019
" Great car at a good price with a professional company. And picking up the car on site is a bonus. Thank you. "
" we were lucky we got off our flight and went straight to the book in desk as the queue got very long. All the people from check in to the pick in the car park were very polite and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LEE - 09 April 2019
" All excellent "
" Always good. Always use them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 06 April 2019
" SAME AS ABOVE AND WHEN I CALLED THE CUSTOMER SERVICE TEAM AT AUTO EUROPE THEY TOLD ME TO CONTACT EUROPCAR MYSELF IT WOULD BE QUICKER - BUT IM STILL WAITING AND WILL SHORTLY BE CONTACTING MY CREDIT CARD COMPANY FOR ADVICE.. "
" DISAPPOINTED THAT FOLLOWING OUR RETURN (MARCH 23)WE HAVE STILL NOT RECEIVED A REFUND FOR THE FUEL WE PAID FOR WHEN PICKING UP THE VEHICLE EVEN THOUGH WE RETURNED IT WITH A FULL TANK. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by JOAN - 05 April 2019
" would book again without hesitation "
" Very satisfied got the car i booked it was in good condition and fuel tank full hand over and return was easy ,i had no problems at all have booked here many times before and have always been satisfied . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 02 April 2019
" First class customer service! "
" Really good experience, staff at reception were experiencing computer problems and were working hard to serve customers with paper backup. Despite the difficulties they were having they were cheerful and friendly. We had a minor problem with the car and had a similar helpful and friendly service from the staff at the service center. The return was the same with cheerful efficient staff, who also gave valuable advice when discussing a return trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANTHONY - 26 March 2019
" Very good and will use again in Cyprus if visiting "
" Second time using them in Cyprus, very good, friendly staff. Everything went through quickly and efficiently and at drop off the car had been inspected before I'd got the bags out! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by STEPHEN - 22 March 2019
" . "
" Friendly staff in the airport and in the car compound. Good customer service.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHARALAMPOS - 21 March 2019
" as above "
" engine capacity is not clear when booking. You should include the cc info at booking stage. normally it is lower cc than expected. never get the car shown in booking. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ALEXANDER - 13 March 2019
" Easy to deal with and very good deals through auto Europe, better than dealing direct with the car higher dealers. "
" 1st class staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANTONY - 12 March 2019
" Get good value "
" They tell you fuel must be paid for on pick up and that you can return empty. In fact it's full to full and you're refunded if it comes back full. I brought it back 1/4 full but got nothing back. Said min to get any refund was 1/2 full. Why? "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by SUSAN - 12 March 2019
" Excellent service throughout "
" From collection to return so efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NEIL - 11 March 2019
" Very nervous about booking as car was booked via a third party. No one could confirm booking in the UK, I had to phone the Cypriot office direct. "
" Very helpful and informative. Friendly staff both at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by KEITH - 08 March 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by SIMON - 05 March 2019
" N/A "
" n/A "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SHEENA - 05 March 2019
" As above "
" Have used Auto Europe many many times. On this occasion feel let down by age of vehicle and the fact the back seat folding mechanism was broken ! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by ROB - 04 March 2019
" No problems at all. The only reason I scored an 8 rather than 10 is because my deposit for car was over £1000. With previous brokers (using Europcar) its only ever been around £300 "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FAROUK - 01 March 2019
" The whole experience was pleasant and hassle free. Keep up this good level of servive. "
" Thee staff at pickup were really friendly and helpful, no hard sell of products which is a relief after a long journey. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SUSAN - 17 February 2019
" Car was first rate and so were staff "
" Even though we were 4 hours late arriving due to bad weather. The staff were very bright & cheerful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANTONIO - 16 February 2019
" Everything was great , service was friendly and for a fist time I redlllt liked my rental car impressed "
" Ania and Mariusz were great , customer service with a smile , quick efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by HUW - 13 February 2019
" Overall great. "
" Absolutely great service. Only niggle was a wheel bearing on the way out. We noticed it as soon as we hit the main road from the airport, but couldn't spare the time to return to get a swap, so put up with it for a week. Great Staff and overall experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by LESLIE - 06 February 2019
" Because of issues at drop off and delay may not use europcar again "
" Used europcar many times with no issue. This time at drop off seemed determined to make charge to us for perceived damage to vehicle which did not exist. Considerably delayed and when we challenged manager eventually agreed to sign off with no damage being recorded. Will have to reconsider future use of europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by RICHARD - 24 January 2019
" as above "
" It was a great service and easy to pick up and drop off. But I would say the only thing, I wish they had checked what we had as additional. It would mean they would have read our details and known the customer better. As they asked the same questions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by PETER - 21 January 2019
" First class. I use them regularly and they are excellent. "
" Excellent service. Very professional . Quality cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by RICHARD - 16 January 2019
" Very pleased with all Europa Car service "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by ALISTAIR - 15 January 2019
" Am frequent user. Loyalty scheme would be nice. Otherwise very good "
" Only query was amount blocked for excess and fuel, otherwise very good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by GEORGE BARRY - 13 January 2019
" No hanging about very reliable service "
" No problems at and no additional charges like with other companies I have used "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CATHERINE - 12 January 2019
" Europcar are the best around. Can't fault their service or cars "
" Europcar are the best around. Can't fault their service or cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JOSEPH - 09 January 2019
" Hi there. Total rip off that was my experience. Thanks "
" Hi there. I had to pay again for accident cover not happy will not be dealing with you again and will be putting it facebook and Google Search about my experience they say that can loss a company thousands see how you feel being scitch over. Thanks. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ROSEMARY - 08 January 2019
" Good vaule and helpful staff "
" Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by IGOR - 06 January 2019
" No "
" Car had issue with clutch/gearbox "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PAPHOS, CY - Reviewed by CHARALAMBOS - 06 January 2019
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 01 January 2019
" Ania and her male colleague (sorry don't know his name) were helpful as always on both collection and drop off - we will continue to use in the future providing the great experience continues "
" We have used Europcar in Paphos airport several times over the years - the staff remember us and are really friendly and helpful - booking via Auto Europe gives us a good rental price and the cars prove to be good value for money in the winter months "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DAVE - 15 December 2018
" Crap and not helpfull "
" very good but will never book again through auto europe "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by KENNETH - 12 December 2018
" Good staff, clean and reliable car "
" Went like a dream! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JOHN - 09 December 2018
" A very good experience "
" Good car, good service at reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTHA - 09 December 2018
" Best car hire in terms of quality of vehicle! "
" A little more time going through the dashboard equipment would have been helpful. It felt a little rushed and I had to return to ask where the headlight switch was..... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LARNACA, CY - Reviewed by CRIS - 09 December 2018
" Good car excellent assistant at the desk "
" Good car excellent assistant at the desk and at car pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTOPHER - 08 December 2018
" As above "
" Excellent staff and procedure straight forward and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NISSIM - 07 December 2018
" The service, attitude and courtesy were fine. The cost of full protection was expensive. "
" Due to roadwork, I got stuck with a car in the town called POLEMI. We contacted the office 24/7, and an hour later we were rescued. The next morning we drove to the main garage of EUROPCAR about 3 km from the airport and within 20 minutes everything was taken care of and repaired. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by FARID - 07 December 2018
" None "
" None "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by CATHERINE - 06 December 2018
" Your staff rock! They really did make me feel special, not just a boring customer experience. It was all very friendly "
" Amazing. It was so quick and easy to pick the car up, no hassle at all. The car was great, better than expected. The drop off experience was also amazing, the staff were great and we had a lovely chat about my holiday. I cannot fault this rental. The price couldn't be beaten either. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by BARRIE - 06 December 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SHAUN - 05 December 2018
" Good service received. "
" Good service received. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by FRANCESCA - 30 November 2018
" continued from 3 - the experience was interesting- I thought that as I had not taken out their insurance I was given the junk car. - may be hoping they could charge it to my insurance - just my opinion this is only. I admitted in error that I had excess insurance. Plus I had a good deal for the three weeks ie price so maybe why I got the oldest junk car they had. When I took it back I had no problems luckily and James was very efficient and friendly. I am extremely happy with autoeurope as I have used you before in Cyprus. I am happy with your product etc "
" Because I had excess insurance I was given an old car with damage on the bodywork and even the inside backhatch glass and side back drivers side glass, It was dark when I picked the car up and so could not see the damage, I did ring the next morning and told them that the bonnet was very scratched at top near windscreen wipers, They glossed over the bonnet as the first part of car to be shown and hoped I would not see it. I was not happy about being given a scratched car and i mean scratched and dents everywhere - I have no idea how anyone could do all that damage in one go - looked like it was reversed into a tiny concrete garage plus the gear box was not good either which we told them on return. Basically the car was a heap of junk Reg MHV 575 continued in 5 "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PAPHOS, CY - Reviewed by SALLY - 30 November 2018
" Not the best car hire company i have used, but ok for price paid. "
" Clutch was very worn and hard to get car into gear. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by DAVID - 28 November 2018
" Good service and good value "
" Got the car we booked at a good price. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by STEPHEN - 27 November 2018
" very good overall "
" no complaints, would use again "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JENNIFER - 27 November 2018
" As always, auto Europe provides the best options and prices. I've used AE many times "
" All the staff from counter to car park were polite, friendly and non pushy. Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANTHONY - 27 November 2018
" As our bags were slow off the plane there was a long queue at the desk. Once I reached the desk I was offered an upgrade at a 50% discount but it was twice what I had already paid. It then became clear that there weren't enough cars available and I was "upgraded" to a A/C equipped car. When we got to the car it was obviously an older car with 138,000 Km. Despite that I would rent again. It was noticeable that the car hire desks either side were empty of customers. "
" As our bags were slow off the plane there was a long queue at the desk. Once I reached the desk I was offered an upgrade at a 50% discount but it was twice what I had already paid. It then became clear that there weren't enough cars available and I was "upgraded" to a A/C equipped car. When we got to the car it was obviously an older car with 138,000 Km. It did the job despite the creaking and squeaking. Despite that I would rent again. It was noticeable that the car hire desks either side were empty of customers "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by KEVIN - 25 November 2018
" If the website is going to take my money for a service it cannot provide there is something wrong.. If I done this to someone it would be called theft or fraud. "
" Booked online for early pickup. No one there at pickup, told not available to pick up for time I wanted, bit bloody late being told this an hour after I needed the car! Why didn't website flag this up ? local guy at pickup didn't care, Elise turned up , apologized and sorted it but then spent ten mins being baffled by extra insurances I might need that would cost half as much again as what I had already paid! Missed our appointment by hours, stressed right out, but got a half tank of fuel knocked off bill. What would you think ? "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by HOWARD - 25 November 2018
" Good "
" Excellent staff - Laslo and Ania - made the collection and drop off excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ROBERT - 24 November 2018
" Very happy and will use again "
" Very easy ...and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by KELVIN - 24 November 2018
" A very professional service and good value. "
" Les who booked the car out was extremely helpful as was the gentleman when we dropped it off. A first class operation in every respect at your Paphos office. Very well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JILL - 22 November 2018
" Everything was able to be done online and "extras" were not pushed. "
" Very straight forward and drop off and pick up from our hotel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DAVID - 22 November 2018
" Staff on pick up and very slow sorting out the booking "
" Drop off staff were excellent "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by KEVIN - 20 November 2018
" Plenty of cars to choose from to suit your needs and budget. "
" Collecting the car was very easy. Returning the car was excellent as the condition is checked and deposit returned while you are there. No chance of a nasty unexpected claim for damages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by NICHOLAS - 20 November 2018
" Good experience at pick up, member of staff made sure I was looked after "
" Great value,no fuss experience, highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTIN - 20 November 2018
" As above. "
" Huge queue at desk on arrival. Manual car swapped for an automatic. Car okay although bashed up a bit. Radio was an old aftermarket item ie not the original car supply and was awful so media and radio operation was poor. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by ROBERT - 19 November 2018
" All great "
" Overall very good experience and value. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 19 November 2018
" It was service with a smile "
" Very good and friendly service from Mario and Mike when picking up and dropping off car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by CATHERINE - 19 November 2018
" We can recommend Europcar and will use them again. "
" Everything at pick up and drop off was very smooth. We had a problem with the car when it developed a flat tyre a few miles into the hire period. We decided to change the tyre ourselves to avoid a call out charge. We had to take the car back to the airport to get the tyre changed by Europcar. Fortunately we were not far away. The tyre change was done very efficiently and we did not have a long wait. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by GLENN - 17 November 2018
" booking was simple enough "
" The car was old and tired with many scratches and dents, but it worked well enough. Staff during collection were a bit pushy with the extra insurances and kept lowering the offer, but it was still far more than the car hire cost in the first place. Very quick and easy drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LARNACA, CY - Reviewed by EFTYCHIA - 17 November 2018
" The cars are usual only a few years old. They run well. However it will be better if they did the repairs so that I don't need to drive a car full of scratched and chips. After all they have collected their money from the people responsible. "
" When the prices are reasonable it's worth the convenience to collect and return the car at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by RICHARD - 16 November 2018
" When we arrived to collect the car it was not ready and we were told we would not be getting the car we expected. Eventual, we were advised the car was ready and we should meet a Europcar in the car park. We were shown to a Ford Fiesta and accepted the keys. The car had many marks on it but it wasn't until the following day that you could really see. The passenger wiper blade was split, the cigarette lighter and USB sockets did not work and the rear passenger door latch was broken. The car had covered almost 98,000 miles. Personally I believe this car is what they use to run staff around to collect other cars. I have not complaints about Auto Europe. "
" When we arrived to collect the car it was not ready and we were told we would not be getting the car we expected. Eventual, we were advised the car was ready and we should meet a Europcar in the car park. We were shown to a Ford Fiesta and accepted the keys. The car had many marks on it but it wasn't until the following day that you could really see. The passenger wiper blade was split, the cigarette lighter and USB sockets did not work and the rear passenger door latch was broken. The car had covered almost 98,000 miles. Personally I believe this car is what they use to run staff around to collect other cars. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PAPHOS, CY - Reviewed by HILTON - 16 November 2018
" The lady at Paphos airport on our return (13/11) was particularly helpful. Ania? "
" Really happy with the car. Dropping it off at Paphos airport was dealt with so well. Efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by CHRISTINE - 13 November 2018
" The pick up and drop off experience was great, James was very helpful and sorted the return with great efficiency. Staff were very polite. "
" The waiting time at the desk was awful, going on for an hour. There seemed to be problems with each lot of paperwork. The worst problem I had was I did not have a pin number for my credit card and have previously been able to sign the authority. I was told this has been changed recently and so all I had was a debit card. The only way I could complete the booking was to pay €84!!! I was not the only one with this problem. Surely we should have been told about the change. The voucher only states to have a valid credit card. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by SHIRLEY - 13 November 2018
" .? "
" Staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by BRIAN - 12 November 2018
" No real issues - apart from car booked/received issue everything else was fine. "
" Car received wasn't the car I booked, marginally smaller, car originally booked wasn't ready and would have meant 30minute wait. Drop off was very efficient and courteous. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by TIMOTHY - 11 November 2018
" I was expecting to find a car of less in an excellent condition with everything functioning correctly. I was given what I consider to be an "old banger". I would have returned it if I had been close to the airport when I discovered all the issues. "
" The car appeared to lock via the central locking system, but it actually was not locking. This was discovered having left a valuable laptop inside the car. The air conditioning was unusable due to the smell it gave off. It requires re-gassing/service The radio was unusable as the facia was all worn away The clutch on the car was severely worn and not as I would expect from Europcar It took a long time to inspect the car as there were so many dents and scratches. I would expect only a few. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by ANDREJ - 11 November 2018
" I will never ever ren a car from your crooky company ! I paid for the car 66 euros and you wanted to charge me 63 euros for a babyseat. Thats almost 100perc more then agreed amount even that i checked that i want a babyseat !!! "
" I will never ever ren a car from your crooky company ! I paid for the car 66 euros and you wanted to charge me 63 euros for a babyseat. Thats almost 100perc more then agreed amount even that i checked that i want a babyseat !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by PAMELA - 10 November 2018
" Hassle free "
" Very helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 04 November 2018
" Have used in the past with no issues. Obviously very dissatisfied with this current experience and would not use of returning to Cyprus. "
" Pressure sales at collection over having to have excess insurance, absolute rip off. Just trying to con tourists out of cash. Stuck to my guns and refused. Vehicle was a 7 year old Mitsubishi lots of damage stunk of cigarettes and front suspension was knackered. Both seat belts not tensioned. Absolute shed for a hire car. Have been mislead based on website advertising. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
AYIA NAPA, CY - Reviewed by GREGORY - 22 October 2018
" Awful, please see complaint email you have not yet responded to "
" Awful, please see complaint email you have not yet responded to "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PAPHOS, CY - Reviewed by NICHOLAS - 17 October 2018
" Fine bar the push nature of their insurance sales approach "
" Good service but pushy the additional insurance making customers feel very nervous about not accepting their package "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by PHILIP - 17 October 2018
" Used Auto Europe for many years, rarely beaten on price and never had an issue so far, long may it continue. "
" Not the best car, 6yrs old over 100,000 kms, nothing wrong with it at all, just a bit tired and rattily, but good value for money. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by CHRISTALLA - 17 October 2018
" APART FROM THE ADDITIONAL THIRD PARY INSURANCE WHICH WE WERE STRONGLY ADVISED TO TAKE, THE EXPERIENCE WITH EUROCAR WAS VERY GOOD "
" A LITTLE CONFUSED BECAUSE WE WERE ADVISED AT THE PAHOS DESK TO TAKE THIRD PARTY INSURANCE WHEN WE THOUGHT WE HAD FULL PROTECTION WITH THE INSURANCE WE GOT FROM EUROCAR WHEN WE BOOKED ORIGINALLY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SEAN - 14 October 2018
" Very good "
" Very good return service. No quibble over petrol or car condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 14 October 2018
" I like to use auto Europe to compare prices. I like the cancellation policy and the first additional free. "
" The car needed its clutch adjusting. Most panels had some minor damage. Suspension bushes rattled on rough roads. Car had done over 34000 km so well used. However this is typical am for Cyprus Price was good. Car ran ok. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by POLINIKIS - 11 October 2018
" Based on this experience, I would forewarn anybody wishing to hire from the Company, that old models (as was the one provided) should be tested for road worthiness for sure! "
" My only issue with the rental this time round is that I was initially supplied a car other than my preference (which is perfectly fine other than the fact that it was automatic). The company agreed to provide a replacement car the next day and drop off was very smooth. Unfortunately however the car had some serious brake issues. Whenever I needed to brake, the steering wheel would vibrate violently and I son't believe the car was road worthy. I parked the car for the duration of the 2 days and used it only for short distance which was not ideal at all. This was a serious safety issue, but due to the short hire period, I wasn't prepared to go through the fuss of another replacement. This was extremely disappointing as I would have never expected this from Europcar, in the context of all my previous experiences with the Company. I am very dissatisfied with this experience, but thank fully it was only a 3 day hire!! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by LISA - 09 October 2018
" We were sold extra insurance but when at airport were told not really worth it. Had to pay extra if not would put £1785 hold on my credit car . "
" We had to wait 45 mins to be served to be informed that they did not have a car available. Eventually got a car an hour later. We were informed that they had had 140 bookings that day. They obviously took on more than they could cope with "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by LISA - 09 October 2018
" Having not pre booked online previously it was more than confusing to be met by additional insurance costs, (excess waver) when I though it was all covered with the pre payment online. Why this is pushed on you at the airport after a long flight I have no idea. Efficient service from staff, car ok. "
" Having not pre booked online previously it was more than confusing to be met by additional insurance costs when I though it was all covered with the pre payment online. Additionally the reversing lights didn't work. there was a noisy tyre that droned at speed on the rear, a warning light came on the dash after the first day (tyre pressure) and the flip key wouldn't fold properly . The Kia was comfortable and clean on collection. The counter service was excellent and friendly. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by SEAN - 09 October 2018
" Very professional and speedy service "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by TONY - 07 October 2018
" Easy to arrange, good price free additional driver came in very useful as my wife had to do all the driving after day 1 "
" Car was badly marked all over. Passenger window did not work properly. First time we have been disappointed with Europcar cars. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PAPHOS, CY - Reviewed by GWILYM - 05 October 2018
" Very happy with the service "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARIOS - 05 October 2018
" No issues arose making it simple and stress free. "
" Counter staff at Larnaca airport both at pick up and dropp off were very friendly and helpful. Very quick service at both ends f the rental. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by BARRY GEORGE - 03 October 2018
" Hassle free "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 30 September 2018
" Sat Nav was pretty useless as the buttons did not function very well as you had to push hard to get the data up. Used google maps in the end much better. "
" Sat Nav was useless as functions did not work properly Used google maps much more efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MICHAEL - 29 September 2018
" All went smooth and didn't have to wait too long to pick up and return the car.... Very efficient service "
" Very pleasant and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DEBORAH - 24 September 2018
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by SHEENA - 22 September 2018
" As above "
" Passenger electric window could only open from drivers control ! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by MARIA - 21 September 2018
" easy to deal with "
" easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PAPHOS, CY - Reviewed by ALLAN - 20 September 2018
" Great Experience. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by FRED - 18 September 2018
" Stress free and no problems at all. "
" Different car supplied from original booking but satisfied with vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by OLIVER - 16 September 2018
" Very satisfactory "
" Very satisfactory "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by GARY - 15 September 2018
" Would definitely use Auto Europe again "
" Easy pick-up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DENZIL - 15 September 2018
" Very friendly and helpful staff at returns. I don't know why the assistant and check in tried to sell me a larger car for an extra 250 Euros, but when I refused gave me the car anyway. Puzzling "
" Very friendly and helpful staff at returns. I don't know why the assistant and check in tried to sell me a larger car for an extra 250 Euros, but when I refused gave me the car anyway. Puzzling "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by SIMON - 12 September 2018
" See above. "
" The car I booked was for two adults with two suitcases. The car I received was small, underpowered with lots of bodywork damage! The boot wasn't large enough for one suitcase so our luggage was on show on the back seat and the radio didn't work. Very poor value for money. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LARNACA, CY - Reviewed by LINDSEY - 05 September 2018
" Excellent service and car. However at the counter the lady informed me that I had booked a car without Air conditioning and tried 3 times to get me to spend an extra €130 euros to have a car with air con. As I'd already paid over £400 I wasn't happy about spending more. When I collected the car, it had air conditioning!!! I could have paid the extra amount for no reason. This was a disappointing part of an otherwise excellent experience. "
" Very good at the car pick up counter/point. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by JAMES - 04 September 2018
" Vehicle - multiple scratches to body work. High Excess and insurance expensive "
" Counter staff - unwelcoming. Vehicle clean but showing age with multiple bodywork dents and scratches. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
AYIA NAPA, CY - Reviewed by ALAN - 01 September 2018
" overall experience very good only negative was told by agent at hotel that i did not have full insurance cover and had to pay an extra £43 for complete cover. when i booked vehicle through auto europe i payed extra insurance cover thinking i was fully insured. very dissapointed this was not the case. thought i had a good deal in future i would book direct with europcar "
" vehicle handover for pick up and return at hotel, quick and easy dealt with in a very friendly and professional manner. very good standard of car at a good rate per day hire. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by ANGELO - 29 August 2018
" Overall an average experience. "
" I was given a Citroen C1, the car was lacking in power specially up the mountains. The car jerked and also started squeaking on the way to the airport -not sure what it was. Overall the C1 is not a pleasant drive. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by CRAIG - 29 August 2018
" We received good customer service from Auto Europe whilst booking the vehicle, it turned out to be a rather poor experience once Europcar got involved. "
" Europcar would not use our credit card for the deposit, so we had to use our debit card, this meant we were using our holiday money for the deposit, so were forced into paying a surcharge to reduce the amount of deposit held in our account to the tune of £125. The additional driver on our hire was not present at pick up, even though we had a copy of there licence and advised the days he would be driving, we had to return to the counter with the paperwork when he arrived. The staff member was not familiar with the Auto Europe documentation and although it clearly states the first additional driver is free, Europcar charged us £77. All in all an expensive and time consuming experience, when we should have been enjoying our holiday! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by STEPHEN - 21 August 2018
" Would have been 10 but need slightly bigger/better hut on the drop off of car "
" Very easy pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by ANDREW - 17 August 2018
" No problems - easy online booking and smooth experience all round. "
" No problems - smooth experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by JULIAN - 14 August 2018
" As noted in item 3 "
" Overall good, but conned on insurance - 56 Euros when collecting the car. Far from content, not a good start to our family holiday, leaving and feeling more stressed. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by MELVIN - 13 August 2018
" very well arranged and picking car up at airport could not be any simpler, great hire company, definately book with them again. "
" very easy process at airport, desk in terminal and car collection point in the carpark, car was brand new !!!!! i would recomend hiring from europcar and forget the slightly cheaper options from other hirers as due to personal experience its just not worth it, Stick to the reputable companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTIN - 05 August 2018
" Booked before and will book again. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by GRAHAM - 30 July 2018
" The staff at Larnaca were excellent but the usual up sale was tried. However as I've said this car should be removed from the road "
" The car had 25000 miles on it which is huge for Cyprus let a lone a hire car. The gears were warm the interior shabby and the outside covered in marks, scratches and dints. It didn't even have a parcel shelf. The worst car I've ever driven and for a rental disgusting "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ALAN - 21 July 2018
" Very good overall experience "
" Very smooth transition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by PAUL - 19 July 2018
" I was once again very impressed with the service I received "
" Very polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by PANAYIOTIS - 14 July 2018
" Every time I am charged for a full tank of petrol that is always around €20 over the price .I was again charged about €55 for a tank that only took €38 from empty ...and also the over €1000 for deposit is ridiculously high ...other companies dont even take credit card details as you pay for being fully insured. "
" Every time I am charged for a full tank of petrol that is always around €20 over the price .I was again charged about €55 for a tank that only took €38 from empty ...and also the over €1000 for deposit is ridiculously high ...other companies dont even take credit card details as you pay for being fully insured. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PAPHOS, CY - Reviewed by ASHLEY - 11 July 2018
" The fuel was charged to my credit card on lick up and I'd said I'd do full to full. The full amount was refunded to my card when I dropped it off as it was full. I believed when I picked the car up that you'd take a pre authorisation and the charge not be actually put onto my card. I hardly ever use credit cards and have just got a bill from them for the €66.41plus a £1.62 foreign exchange fee. This I have to pay or pay interest and then my next bill in august will show I have €66.41 refunded. I will be in credit on a credit card that I prefer not to use. Can you please advise on this as had asked for full to full on the initial quotes. "
" Staff were fine and efficient. Car was fine too "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PAPHOS, CY - Reviewed by DERYCK - 07 July 2018
" Really bad and frustration experience and booking! Type and standard of car varies a lot. Catergory D or Cat E . You rent a standard of car but get given a cheaper alternative on arrival when it is late and you are tired . This feels un ethical and some one some where is making money out of teh consumer. I would even encourage a 'Watchdog' closer investigation into the practice that is on going with Auto Europe / Europecar! "
" Up selling at counter on arrival for additional insurance that we were told by Auto Europe was already covered. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by CLIVE - 01 July 2018
" Excellent service throughout our stay in Cyprus "
" We were given a rough car and complained, the representative was very efficient at proteras and sent a new vehicle within half an hour. We were given a Kia atomic which was superb. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by ANDREW - 27 June 2018
" Easy & straightforward, my go to broker for rental cars "
" Europcar now trying to up sell cars at the counter, this by isn't something I've experienced before by Europcar Cyprus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by DANIEL - 23 June 2018
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by JOHN - 22 June 2018
" The car was fine no problem just extra insurance costs which we thought we had covered "
" Again we thought we had covered all insurance costs but had to pay another £120. Pushy salesgirl tried to get us to upgrade another £100. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by VALERIE - 21 June 2018
" As above "
" Ok experience - was persuaded to purchase extra insurance, but only when we queried the price did the agent offer us 2 options (70€ or 90€) "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by UGUR - 08 June 2018
" Excellent customer service and cars "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by DALE - 22 May 2018
" I have used AutoEurope many times and have no complaints with the service provided "
" Vehicle was well used and noticeably old against other hire vehicles. This was the most disappointing vehicle I have hired. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LARNACA, CY - Reviewed by OMER - 14 May 2018
" My experience is very good service. And thanks again. "
" Very good service and excellent customer care service. Thank you so much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AYIA NAPA, CY - Reviewed by CECIL - 10 May 2018
" No problem with Auto Europe. "
" Car delivered late! High mileage car [ 120000 km] Noisy rear wheel bearing. Car delivered by a polite Bulgarian lady~~~~all is forgiven. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LARNACA, CY - Reviewed by ANTHONY JAMES - 10 May 2018
" We have always used Europcar when hiring a car abroad, but these high extra charges will make me look more closely at other options in future. "
" Easy process, friendly staff and car was fine. I was rather unhappy with all the additional costs which were added when we collected the car at the airport. A pre-authorized amount of £250 (which was voided when we returned the car), The additional charge of over £100 to cover insurance and the £1500 excess were in my opinion excessive. Friends who hired a similar car for the same period from another car hire company only had to pay £50, with a £250 excess charge. Quite a difference. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by FADLO - 09 May 2018
" As above "
" Receiving the car wasn't a problem - apart from the clearly asked the staff about the fuel policy and they said u can pay for the full tank and will be refunded whatever is left in the tank. When I went to drop it off at 03:30 in the morning - the staff on call said they won't refund unless it's a minimum of half a tank left! This contradicted the info I got when I received the car and meant that I then had to leave the airport again to fill the car to full to get a refund! Very inconvenient and falsely informed! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LARNACA, CY - Reviewed by FADLO - 09 May 2018
" As above "
" Receiving the car wasn't a problem - apart from the clearly asked the staff about the fuel policy and they said u can pay for the full tank and will be refunded whatever is left in the tank. When I went to drop it off at 03:30 in the morning - the staff on call said they won't refund unless it's a minimum of half a tank left! This contradicted the info I got when I received the car and meant that I then had to leave the airport again to fill the car to full to get a refund! Very inconvenient and falsely informed! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PAPHOS, CY - Reviewed by FABRIZIO - 09 May 2018
" smooth reservation with an all-inclusive insurance option "
" Friendly group of staff attending both at pick-up and drop-off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by MARTIN CHARLES - 05 May 2018
" Professional, quality and personal. "
" Very efficient service, great vehicle and great staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAPHOS, CY - Reviewed by COLIN - 04 May 2018
" Very good.Will use again "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by JAROSLAW - 30 April 2018
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by LUKASZ - 29 April 2018
" Very satisfied "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LARNACA, CY - Reviewed by MARGARET - 04 July 2015
" time at desk takes a little to long "
AYIA NAPA, CY - Reviewed by ADAM - 03 July 2015
" Day late with car hire and end up costing more money with the hiden extras "
LARNACA, CY - Reviewed by JAMES - 02 July 2015
PAPHOS, CY - Reviewed by IAN - 28 June 2015
" booking a car with auto Europe is easy "
" Cars are tired old and need updating our car had bad squeaking brakes , told europcar and was told to drive through some water . We have used this company now for the last 8 years now next year I will use another company as there cars are in better condition "
PAPHOS, CY - Reviewed by THOMAS - 23 June 2015
" just keep doing it "
" great company "
PAPHOS, CY - Reviewed by LEONARD - 22 June 2015
" Booking process very straight forward. No problems. "
" I felt disappointed having paid for a full tank of fuel to find on first starting up the car that the fuel needle was quite a way under the 'full' marker. Nothing I could do to prove that of course. Felt cheated. I can understand why done, but not good business. The car itself was fine, except for brakes which lacked a progressive feel - mostly they were either on or off. Thank goodness for seat-belts! "
LARNACA, CY - Reviewed by MALCOLM - 22 June 2015
" I would be obliged if AE would ensure that Europcar,Larnaca promptly honours the car type for my 4th, July 2015 reservation(see below). I have emailed this type of request before. I rely on AE as the booking agent to ensure that Europcar, Larnaca adheres to the contract. After a long journey, I do not expect or want to make expensive cellphone international calls to AE. "
" For the second time this year Europcar, Larnaca attempted to provide me with a mini size auto vehicle instead of economy. When I refused to accept, they said that they could only supply a manual economy. When I informed them that I would go to another rental company and claim any additional costs from Europcar, they said that they could supply the vehicle requested. After I arrived at the collection point, a MANUAL Fiesta was delivered. Again I pointed out the error and an automatic was then provided. It appears to me that Europcar, Larnaca are attempting to recover the commission paid to AE by supplying lower grade vehicles. "
PAPHOS, CY - Reviewed by ANDREW - 22 June 2015
" Need to improve the website so you can choose more pick up location in resort. "
" Car provided was an old ford focus, the passenger door kept coming open whilst driving with the roof down and it misfired in second gear. "
LIMASSOL, CY - Reviewed by ANDREW - 21 June 2015
" Couple of problems with the car early on but sorted happily and satisfactorily. "
PAPHOS, CY - Reviewed by PENELOPE - 18 June 2015
" This was the first time I have used your company in Pafos - the car was disappointing - rather old....no central locking, part plastic seats (far to hot in the heat) & clearly smokers had used the car. The service excellent, I will use you again, but, it had better be a better quality car. "
PAPHOS, CY - Reviewed by IAN - 18 June 2015
" I have used auto europe many times but usually with firefly or hertz which are the same cars in the end. I booked a economy car with full to full fuel condition. The car i was given was a Kia piccanto which is a lower class of car, normally the give fiesta or corsa or equivalent. they tried to charge me 100 euro for fuel and said to bring back empty! i used 17 euro worth of fuel in the 4 days. I wont use europcar again. "
LARNACA, CY - Reviewed by GIUSEPPE - 17 June 2015
" when i book a rental car on line i like to know all the fees that will be associated with that rental, no additional surprises charges when peaking up the keys! thats not the way business is done. auto europa need to specify all the charges on the web, for example Refundable Excess.., this is a charge that is eventually refunded, you should disclose the amount of this charge, so that a customer can decide if the chosen rental is the best package for him, her. Furthermore when i book a car i want the booked car not '' or similar'' if i like to rent a fiat 500 and you give me a Nissam micra thats not '' or similar'' "
" The team in Larnaca was pleasant and helpful, full mark to them. "
LARNACA, CY - Reviewed by KEVIN - 15 June 2015
" Staff really helpful, car needed changing as bodywork In poor condition "
PAPHOS, CY - Reviewed by GARY - 15 June 2015
" The pick up procedure is flawless but the return procedure is left very open and creates uncertainty. Would much prefer that there was a formal handover of the car and cross checking of standards etc since they have the deposits on hold to the benefit of their satisfaction. "
LARNACA, CY - Reviewed by CLIVE - 15 June 2015
" Very helpful and efficient as usual We always use them for our travel car. "
" Very helpful and efficient as usual We always use Europcar in Larnaca "
LARNACA, CY - Reviewed by TERRY - 14 June 2015
" the receptionist at the airport was superb. the car met every expectation I had. So why neutral? I felt conned! I have rented many cars through you am likely to use you again as I trust you, However it was the first time EVER I have hired a car and had to buy a full tank of petrol on arrival. As I feared, I did not use the full tank and effectively paid an extra £30 for my weekly hire. (which was excellent value I must say). Did the contract I was sent say this? Yes, but as it was the first time ever and I have used you loads and as it is on the voucher not part of the booking process I feel conned. I would like to recommend you as I always have but need convincing that this is a one off and you want my further business when I book my summe "
" see above, but they were very good "
LARNACA, CY - Reviewed by JOSHUA - 13 June 2015
" We ordered 2 standard size cars to accommodate 9 adults with luggage (additional order UK3240666). Instead we received 2 compact size cars (Kia Ceed). Since 1 couple had to cancel their vacation we just managed to squeeze our luggage into the cars and did not try to complain. I would be happy to receive any refund if due. I assume the fault was with the local supplier. "
" See above comment under Auto Europe. In addition it seemed that the local supplier was not aware in advance of all the order details (e.g. fuel). The local supplier was very polite and the cars received were in good condition. "
LARNACA, CY - Reviewed by CHRISTOPHER - 13 June 2015
LARNACA, CY - Reviewed by JOHN - 10 June 2015
" Standard of car poor "
LARNACA, CY - Reviewed by COLIN - 10 June 2015
" Easy to obtain keys etc at Larnaca and return car "
" as above "
PAPHOS, CY - Reviewed by BEN - 09 June 2015
PAPHOS, CY - Reviewed by FEVOS - 09 June 2015
" How can you justify charging 54 Euros for a tank of fuel when it only costs 39 Euros to fill the car up from empty? and the extra charge for picking up from an airport needs to be clearer? why is it extra anyway??? "
" see above "
LARNACA, CY - Reviewed by PHILIP - 08 June 2015
" Have used many times, very straightforward and usually the best value on the market. Good to find the reintroduction of full to full, full to empty always seemed just like another charge. "
" Some of the cars are really getting on a bit, I guess that's why they are relatively cheap. The one I had was a Fiesta Mk6, it had to be at least 7 years old, probably nearer 10. "
PAPHOS, CY - Reviewed by KEITH - 07 June 2015
" Good and efficient service "
" Efficient and helpful staff on pickup at airport "
PAPHOS, CY - Reviewed by JULIA - 01 June 2015
" In principle fine... Until we arrived to find out that we weren't given what we paid for... "
" We paid for a Kia Sportage SUV or similar. Arrived at midnight to a huge queue. When we got seen we were told our car had come back that day with an engine issue. We were told we had a Kia Rio... Complete opposite of a SUV! When we explained that we had booked the Kia Sportage or similar, we were told 'sorry, but that's all we have available'. When I said this is ridiculous we have two young boys, booster seats and two huge suitcases, I was told 'you'll be fine!' Strangely met a group who had flown in at a similar time to us from Southampton in Polis the next day who said that they had been told exactly the same.. That the SUV they had ordered wasn't available and the were given a RIO... And they say lightening doesn't strike twice "
PAPHOS, CY - Reviewed by DAVID - 30 May 2015
" Damage on car was not documented, arriving at night it's hard to see it and I missed it. The hire company should have marked it down on the paperwork "
PAPHOS, CY - Reviewed by MALCOLM - 29 May 2015
" Had a very tatty and much used car. Liked the new choice of returning car with full tank. "
" Had a very tatty and much used car. "
LARNACA, CY - Reviewed by OLIVER - 26 May 2015
" Excellent value and easy to use "
" Very helpful and friendly lady at the check in desk "
PAPHOS, CY - Reviewed by GARY - 25 May 2015
" Easy to book car etc "
" Car was great and man gave us full info However we ordered two car seats The toddler seat was only a booster so very little protection The baby seat was impossible to fit and no instructions and so old and tatty to the extent I held my daughter and we hired a different seat as it was so unsafe "
PAPHOS, CY - Reviewed by JULIAN - 25 May 2015
" Easy to book with and do so when ever away "
" Car was poor quality, covered in scratches, ariel missing and a variety of strange noises "
LARNACA, CY - Reviewed by ROBERT - 22 May 2015
" Not much to tell everything was good about Auto Europe service "
" Air con did not work properly this is the second time I've had a car from Europcar and air con was not very good they don't seem to have air con regassed from new and when I returned the car there was nobody there to meet me to hand car back to so I had to take the key back to collection desk in terminal and then wait till reception desk was able to contact someone in car park to check car was ok and no other damage when I hired with Sixt rentals through you it was better service and newer cars "
PAPHOS, CY - Reviewed by JOHN - 21 May 2015
" The car provided had numerous scratches and they charged me an extra £22 because I was picking it up at the airport. When I returned the car there was no one from europcar I was instruct to place the key in a letter box even though it was only 3pm. I would have liked assurances from a member of staff that the car was in good order "
PAPHOS, CY - Reviewed by BARBARA - 19 May 2015
LARNACA, CY - Reviewed by TONY - 18 May 2015
" all ok "
" all ok "
PAPHOS, CY - Reviewed by GWILYM MASON - 18 May 2015
" Was shocked to have to pay for a full tank of petrol & airport tax (116 Euros) at the Europcar desk. Is this right? I did not question it at the time as it was 02.00am and I needed to get my family to the hotel! "
PAPHOS, CY - Reviewed by JULIE - 18 May 2015
" Pay peanuts, get monkeys as the saying goes and it's lesson learned for me. "
" It wasn't the lady on the desk's fault that she had to charge me another +100 euros just to get the keys and then to add another 500 on top of that is a disgrace. It's not a 'block' of 500 as it takes, and I quote, 'two to three working days to credit back to the card'. Well, if it was just 'blocked' it won't take that long to go back on would it? "
PAPHOS, CY - Reviewed by STEPHEN - 18 May 2015
" Booking was fine no problems "
" Car I booked not available. Given choice between 7 seater Zafira which was to big or very old Nissan Tillda. Car very old and bashed about. Won't book Europecar again as they are now running old cars.paid to much money for what I was given. Girl ignored us at counter but older lady was good "
PAPHOS, CY - Reviewed by JOHN - 18 May 2015
" Car provided had faulty brake and headlght. Vehicle was older model than shown when we booked, vehicle performance was very poor "
LIMASSOL, CY - Reviewed by SANDRA - 16 May 2015
LARNACA, CY - Reviewed by DR JACK - 15 May 2015
" Friendly and professional service. "
PAPHOS, CY - Reviewed by HOWARD - 10 May 2015
" Car not ready. poor fuel policy. High local costs overall. "
PAPHOS, CY - Reviewed by GILLIAN - 09 May 2015
LARNACA, CY - Reviewed by KEVIN - 09 May 2015
PAPHOS, CY - Reviewed by JAMES - 08 May 2015
" Good experience with Europcar.Nice car. Last year Avis at Paphos was a disaster not to be repeated. 3 bad cars "
PAPHOS, CY - Reviewed by PATRICK - 05 May 2015
" very nice lady at the desk in Paphos airport and on return of the vehicle the staff were more than helpful. 10 out of 10 from me thank you. "
" as above 10 out of 10 from me. "
PAPHOS, CY - Reviewed by ROBERT - 04 May 2015
" Good service. Pleased to actually get a Fiesta and not a Skoda. Very good car. Cost of full tank of collection a bit of a rip off. Charging over double the actual cost of filling the tank is a too much. Expect you to pad it a bit but that is excessive. Overall pleased and will use Europcar again. "
LARNACA, CY - Reviewed by DONG-KYU - 03 May 2015
" The car I reserved was not available and the car they provided instead was a very old model 4x4 that I could not even figure out how to drive. I complained and another car was arranged which was also a very old car without a cover in the boot/trunk so that I could not leave any luggage or possessions in there in case someone was tempted to smash the window and steal something . Also condensed water from the air conditioner kept overflowing into the front passenger seat floor making it very uncomfortable for my wife who kept getting her feet wet. Not impressed. "
PAPHOS, CY - Reviewed by IAN - 03 May 2015
" Did not give me option of being car back with fuel tank. Had to pay over odds for half tank petrol. "
LARNACA, CY - Reviewed by VIOLET - 02 May 2015
" I was unable to travel on the day I was supposed to due and I telephoned the company on the day of travel. I was told since I had not turned up at the agreed time and had not given 48 hours notice I was not entitled to any sort of a refund. I had paid to have the car from March 23 to April 30 and no refund was given and no alternative was given. "
" Not flexibly "
PAPHOS, CY - Reviewed by TANYA - 02 May 2015
PAPHOS, CY - Reviewed by GARY - 01 May 2015
" The rental and return was very slick and quick. Just seems a shame that you either pay more for the rental of the car and have full to full on petrol or pay less but have full empty. We always seem to have to pay more these days with car rental companies . "
PAPHOS, CY - Reviewed by BRIAN - 27 April 2015
" Very happy with online service. Easy and trouble free. "
" Great little office in Paphos, used them a couple of times now. Very efficient, easy to find car and easy and quick drop off. "
PAPHOS, CY - Reviewed by ANDREW - 17 April 2015
" Excellent all round : very straightforward to select and book your vehicle , at a very good price. We were returning customers and plan to book with you again for July 2015. Would recommend unreservedly . "
" Excellent again : very friendly and helpful staff on the desk and clear instructions for collecting and returning car at end of holiday. The car (Nissan Note) was clean and in good condition : which has not always been the case when booked through other rental companies ! "
PAPHOS, CY - Reviewed by PAUL - 06 April 2015
" No issue with the booking of the car or the issue of the voucher. All good "
" This was not good. First was the long wait to pick the car up as there was only one person on duty. The guy did his best but I was last in line and it took well over an hour. As it was dark when we picked the car up we were asked to review the damage on the supplied sheet and advise if there was any damage not indicated over 5cm long to ring the office the next day. In daylight the condition of the car was unbelievable and it would have been easier to have the sheet showing the panels on the car that had not been damaged. The car could be best described as old, high mileage and a bit grubby. Still it proudly had the Europcar sticker in the back window and if that is the image the company want to display who am I to comment. "
LARNACA, CY - Reviewed by IVOR - 01 April 2015
" Good service, car was as required. Agent Europacar very good "
" Nice staff , good service, not too far from terminal building to collect car "
LARNACA, CY - Reviewed by MARGARET - 29 March 2015
" Mostly good experience with Auto Europe. Once the car I had booked was not available, but afterwards the desk staff found a car. The desk staff are helpful. Finding the car in the dark is awkward and the car cannot be checked for damage to agree with the paperwork. "
" Exiting from the car park - there should be better signs to show how to exit - I got lost. "
PAPHOS, CY - Reviewed by TERENCE - 17 March 2015
" Yet another excellent experience using Autoeurope.co.uk. shall certainly use on next trip "
" First class speedy service "
LARNACA, CY - Reviewed by DAVID - 10 March 2015
" No comments necessary, satisfied. "
" Unhappy with the fuel policy. They should also offer 1/2 1/2. I returned the vehicle over 1/2 full with no reimbursement. "
PAPHOS, CY - Reviewed by LEONARD - 09 March 2015
" Generally I've found booking easy with Auto Europe, and no problems with the cars. Pricing recently has been very competitive. "
" No problems once again with the deal and with the car itself; however I would always prefer to return a vehicle with a full tank of petrol. I'm aware it's good for Europcar in Paphos for an empty tank return, but for me it's a drag having to keep watching the fuel gauge to achieve that. I've noticed that the fuel gauge is never on 'full' whenever I've picked up the car (always just under) and of course it's impossible to return empty. The implications of all that are not lost on me. If Europcar maintain their empty return policy I'd probably look for a another supplier next time I'm in Cyprus. "
LARNACA, CY - Reviewed by ANDREA - 24 February 2015
" Excellent service "
PAPHOS, CY - Reviewed by ALLISTER - 03 January 2015
" Could you please have the same scheme in both the USA and europe if not world wide. Ie. Gold rate but apart from this visit always had good experiance "
" Different entirely the i hadnt realised or noticed that fuel was an extra and bring it back empty ment that 7 days car hire well rather expensive "
PAPHOS, CY - Reviewed by PANDORA - 01 January 2015
" Excellent service from staff at Paphos airport in Cyprus, with easy procedure for collection and return. "
" Excellent service from staff at Paphos airport in Cyprus, with easy procedure for collection and return. "
PAPHOS, CY - Reviewed by JOHN - 18 December 2014
" Very good service, prompt and vehicle ideal. "
" Good value for money, on time and very clean vehicle "
PAPHOS, CY - Reviewed by CHARLES - 11 December 2014
" car was waiting for my arrival with no hastle "
" cheap clean reliable car as runabout "
PAPHOS, CY - Reviewed by PETER - 30 November 2014
" Very good "
" Very helpful "
LARNACA, CY - Reviewed by ANDREW - 10 November 2014
" Booked with you for the first time in June this year and were so pleased we booked again for November : competitive rates and both cars were in excellent condition, clean and reliable ( which has not always been the case when renting from some of your competitors...) "
" Extremely helpful and friendly lady on the Europcar desk : got us on our way very speedily and handled all the paperwork very efficiently. A pleasure to deal with. "
PAPHOS, CY - Reviewed by ALISTAIR - 05 November 2014
" I arranged to hire a Ford Focus sized car in Cyprus through Europacar. After a long wait, when we got to the desk there were no cars in that range available and there were only smaller cars. We were provided with a Fiesta instead. We agreed to settle on the Fiesta with a free sat nav system. We had no issues with the staff there who were very friendly but were disappointed not to get the car we had booked. Other people were being told the same story. As a regular user of Auto Europe, this is the first time I have had any issues. "
" Perhaps the booking system with Europcar could be reviewed to ensure that the booked cars are there. "
LARNACA, CY - Reviewed by VASILE - 31 October 2014
" Condition of the car inside could be better, free of smell , cleaning wise as well. Car generally was ok, engine the same. "
" Overall good company. I have rent Garmin GPS from your company and here I i have to mention that updating charts on it were not recently performed, as i can' t find easy each address. "
LARNACA, CY - Reviewed by HELEN - 29 October 2014
" Should give extra benefits for frequent user. "
" As always helpful "
LARNACA, CY - Reviewed by PHILIP - 27 October 2014
" Have used Auto Europe numerous times, nearly always the best value and very straightforward to book. "
" Pretty good for the money, car wasnt ready and handwritten documents in this day and age ? Could be slicker, but still good value. "
PAPHOS, CY - Reviewed by PHILIP - 23 October 2014
" VERY HAPPY WITH THE CAR, CLEAN INSIDE AND OUT. IT WOULD BE MUCH BETTER IF YOU OFFERED A RETURN POLICY WITH A FULL TANK OF FUEL AND THEREFORE A REFUND ON RETURN OF VEHICLE (I RETURNED THE CAR WITH OVER 3/4 FULL) "
" VERY EFFICIENT AND HELPFUL IN DEALING WITH OUR RENTAL "
PAPHOS, CY - Reviewed by CARON - 11 October 2014
" Always a great service will use again! "
" Always a very pleasant helpful attendant on duty. Recommended service "
LARNACA, CY - Reviewed by ROBERT - 05 October 2014
" I was offered a ford focus and very pleased with the car. "
" Great service, girl behind the counter was very helpful, thak you "
PAPHOS, CY - Reviewed by LESLIE - 01 October 2014
" We were offered an upgrade and was really impressed with the car and had no problems with the car during our visit to Cyprus. The only problem we felt was a concern was that the car was not inspected before and after the hire, so we were advised to take before and after photos of the car, apart from that we have had a very happy experience with Autoeurope and will indeed use this car rental in the future. Must say Leo in Boston gave us fantastic customer service as did Les at the Auto Europe desk in Paphos. Very impressed and thanks. "
" The best car rental we have used by far ! forget the rest we just fount the best, brilliant. "
PAPHOS, CY - Reviewed by COLIN - 27 September 2014
" Very good "
" Good clean car "
LARNACA, CY - Reviewed by ROBERT - 30 July 2014
" Very good level of service. I will definitely continue to use them. "
" The car I was given was mechanically sound and the air con worked......apart from that it was the worst conditioned car I have driven in over 20 years. It had 67,000+ on the clock and was in generally very poor condition. I could not lock it as the alarm kept going off when I tried to unlock it with the key. I paid approx £70 per day which is not cheap for a car in such a state. Very disappointed. "
LARNACA, CY - Reviewed by ANDREW - 08 July 2014
" Very helpful when phoned with a query before booking "
" Very friendly staff who spoke excellent English "
LARNACA, CY - Reviewed by TONY - 25 June 2014
" all ok "
" very helpfull and friendly staff "
PAPHOS, CY - Reviewed by JAMES - 23 June 2014
" Initially turned up and they had 2 bookings even though we cancelled one so the link between the 2 co's can't be brilliant. "
" We got upgraded due to the booked car not being available, this was a great result. The young man in the europcar booth was very good and had great customer service! "
PAPHOS, CY - Reviewed by BRIAN - 07 June 2014
" Good value for money "
" Very efficient service at the airport kiosk. Car was as expected and reliable throughout our stay "
LARNACA, CY - Reviewed by ANDREW - 04 June 2014
" Good service, no hold ups. All went well on arrival. "
" Very helpful, good little car. We ended up with a Kia creed, probably the best run around I have rented to be honest. "
PAPHOS, CY - Reviewed by RICHARD - 29 May 2014
" Fuel charges should relate to the size of the car hired not just a blanket fee. "
" Have used the service many times and have always been happy with the vehicles and the service/ "
LARNACA, CY - Reviewed by ROBERT - 22 May 2014
" Carry on as you are "
LARNACA, CY - Reviewed by DEREK - 02 May 2014
" A good website and a very good price. I have forwarded your website to several friends and relations "
" A very efficient and friendly team. I had a problem with the first car and an exchange was arranged without any difficulties. "
PAPHOS, CY - Reviewed by DAVID - 25 April 2014
" very good service "
" very good service "
PAPHOS, CY - Reviewed by RAY - 15 March 2014
" Unfortunately locked key in car and cost e50 to get back on road, ouch. "
" l think it may of helped to point out the design fault of that type of car how easy it is to lock yourself out. "
PAPHOS, CY - Reviewed by PAUL - 03 March 2014
" Good all round service. "
" Poor quality vehicle supplied originally, following our concerns as to the road worthiness we were then issued with the vehicle spec as to the website "
PAPHOS, CY - Reviewed by JONATHAN - 19 November 2013
" Car was not checked before I picked up It had scratches on rear bumper but it mentioned on report I took photos Also tank was not full Petrol cost for tank was excessive plus vat added on top of fuel with vat paid Solution should always be pick full return full "
" Better than expected car "
PAPHOS, CY - Reviewed by ROBERT - 31 October 2013
" Very clear site and booking arrangements. "
" Very shabby car offered and on confrontation replaced. Left with the impression that this is not a franchise to trust or expect a quality car without quibbling. "
LARNACA, CY - Reviewed by JULIA - 30 October 2013
" Information clear. "
" Car was in very poor condition. Driver window fully open or closed, nothing in between. Front passenger window didn't work. Air didn't work in levels 1-3 only on 4, which was very high. Brakes very unresponsive and noisy. Bodywork very scratched and dented all over. Seats marked and stained. Suspension sounded and felt awful. Didn't see any other hire cars that looked so delapidated. On the up side it didn't break down and had good fuel economy. "
PAPHOS, CY - Reviewed by JOHN - 25 October 2013
" Like the offers I had in May And October "
" Not to happy to wait 30mins for car keys after checking in but understand there must be a large turnaround of cars. "
LARNACA, CY - Reviewed by SANDRA - 25 October 2013
" On Arrival Car was not ready! As a few other people had same issue this is sure NOT acceptable. Airport Staff are TOO slow - With car hire booked on line months ago the paperwork should be virtually complete with only the keys to hand over. Hidden Charges - Airport tax!! Again unacceptable. Traveller after long haul flights DONT need this poor performance from a car hire firm. Europcar require to investigate these inadequacies and take the proper action. "
" On arrival back to Car park NOBODY was there to check the car - Nobody was at upper level offices. Car was returned at 2pm as agreed but had to go to the Slow People at the car hire downstairs to hand in keys - Car was NOT checked. Simple opinion - Go Elsewhere as Europcar are not capable of handling as was indicated by large queues at the hire desk whereby other car hires next door were empty as their Clients simply picked up the keys and drove off! NEVER will I use this company again. "
PAPHOS, CY - Reviewed by CHRISTOPHER - 20 October 2013
" No problem ordering the car online, very straightforward. "
" On reflection the car we had was in poor condition compared with other rental cars, the brakes were not good and the tyres were practically bald, we should have taken it back and changed it. This has put me off using europcar in the future. "
LIMASSOL, CY - Reviewed by JAMES - 18 October 2013
" Reasonable pricing and easy to modify booking online "
" Friendly staff and uncomplicated documents - typical Cyprus car, slightly battered but reliable. We were able to leave the car at our hotel for collection. "
PAPHOS, CY - Reviewed by MICHAEL - 17 October 2013
" Price for rental excellent. Car had lots of small marks but mechanically absolutely fine. Would be good to be able to bring car back full as even after a week we'd only used half a tank but paid for a full tank and some! So not as cheap as it semms!!!! "
" All fine a bit slow but that's how it is. "