Auto Europe
- North America
- Central America
EUROPCAR GERMANY CUSTOMER REVIEWS
- 7.7
- 8.5
- 8.8
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR GERMANY Car Rental Reviews
Average Rating for Europcar :
STUTTGART, DE - Reviewed by GRAHAM - 25 July 2025
" Generally very good. Auto Europe did call me regarding the invoice and email address problem. Advisor was helpful and apologetic all the time. I would use AE again. "
" Very helpful and easy overall. Did at first dispute that the voucher we had was not the voucher they needed. Also a little bit of the hard sell on an upgrade when we didn't need to. At drop off the guy inspecting seemed to go round and round, looking in really odd places for damage and marks. Europcar also had issues with my email address for some reason. Other than that all fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by FELIX - 13 June 2025
" All worked well "
" Friendly and helpful staff picking up the car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ASHOK KUMAR - 24 April 2025
" As i have explained above we wanted and SUV. Past several years when we have booked thru you-we have always either got the car we booked or a better bigger car. This was first time the experience was different. We have been taking cars thru you for past 10 years now. "
" We booked for Skoda Kiroq but we were offered a VW Passat Station wagon stating that there were no cars available. However when we went with keys of VW - and load our bags-we find that the car we booked was very much standing there diagonally opp to where the allocated car to us was parked. This was unsual and find it strange. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREY - 25 February 2025
" all is good with autoeurope "
" Had to top up engine oil, bought oil for my own money and can't get a refund from Europcar now. A customer support is non existent. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSRUHE, DE - Reviewed by KATHERINE - 25 February 2025
" All good. Friendly and helpful team at the European desk at Baden Airpark. Only comment I would have is on your search functions you could add a map and show all locations in an area to make it easier to search for an alternative rental. Otherwise all great. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by REBECCA - 24 February 2025
" The man taking the car back in off hire forced me to sign a document for a highlighted mark which wasn't ours. I told him it wasn't ours and that it is clearly an old mark. Please change to refused to sign as I didn't want to sign it. "
" The man taking the car back in off hire forced me to sign a document for a highlighted mark which wasn't ours. I told him it wasn't ours and that it is clearly an old mark. Please change to refused to sign as I didn't want to sign it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 20 February 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by DAYLE - 26 August 2024
" We were very happy with the car and once we found the drop-off location, the process of returning the car was straightforward. "
" Having made the booking some months in advance, and based our plans on the ability to drive from Germany to Poland, we were worried when the agent told us that I was unable to drive without an international driver's licence. This was eventually resolved, and after that, the agent was very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEIPZIG, DE - Reviewed by CURTIS - 01 August 2024
" finding the drop off location at halles airport was very confusing "
" the car wheels were not properly balanced resulting in a shaking car and a very noisy driving experience. why is it that I never receive the car I reserved and always a different make???? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
KASSEL, DE - Reviewed by ROBBIE JAY - 10 July 2024
" Brilliant service! "
" Brilliant service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by CHRISTIAN - 11 February 2024
" All good "
" Not sure I'd ever want a jeep again worst car for me personally "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by JUDY - 03 January 2024
" Not satisfied that desk closed - by chance a member of staff was around "
" Car not the category requested. Europcar desk in airport closed "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by DANIEL - 04 December 2023
" You allowed me to book a car at the time the office was closed. I then had to pay for and book another car and you will not refund me. An absolute utter disgrace of a company that I had used many times and will never use again and not will anyone who knows me. "
" You allowed me to book a car at the time the office was closed. I then had to pay for and book another car and you will not refund me. An absolute utter disgrace of a company that I had used many times and will never use again and not will anyone who knows me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HAHN, DE - Reviewed by PETER - 03 December 2023
" All went smoothly "
" All went very smoothly although it would have been a quicker pickup if there was one operator at the checking. She did very well but with 10 customers coming off the same flight it did take time to process everyone (I was last in the queue!). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JUN - 24 November 2023
" Why is question 2 the same as question 4? Strange. Am I the only one seeing this? Ah, Europcar is the car rental company and Auto Europe is the internet platform. Got it. Both are pretty good. "
" Everything was good except for the drop-off of our rental car in Paris. We planned to return it at Paris Airport. After an unexpected change of our booked flight, we had to take the train. This means that we had to drop off the car at the train station. However, finding the exact drop-off location took us several hours as the place that we searched over the internet and also told by the lady in Hamburg office was incorrect. Eventually we ended up of having to send one person to walk toward the Europcar office in the train station building (it turned out there are two sections, North and South) and get the exact location. We wish the public drop-off location will be changed by someone to reflect the true location so that the next person renting the car and decide to change the drop-off location to Paris train station will not have to drive around without knowing the drop-off address is wrong. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
HAHN, DE - Reviewed by ROBERT - 20 November 2023
" Waited at counter for 40 minutes for someone to turn up. "
" Car broke down "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DORTMUND, DE - Reviewed by KERSTIN - 09 November 2023
" It was a good experience "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by HUGO - 04 November 2023
" Some drivers had pre-registered their details and it saves queueing time for all, maybe they booked via europcar directly. I now see their is a driver form on Autoeurope's website and maybe it would have served this purpose. If it is the case make it more visible or mention it in the reminder email. I wasn't aware of it, could possibly have looked for it but hadn't. "
" N.A. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ASHLEY - 30 September 2023
" As above "
" All good. No problems. Good deal! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by RICHARD - 01 September 2023
" Everything went very smoothly "
" Everything went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALEXANDER - 25 August 2023
" I have always been pretty happy with the service provided. "
" I was delighted by the help and advice offered on your helpline about collecting a car after 10pm and then the ease of changing my hire provider. However, having booked the car through European, the first thing the desk attendant did was offer me a more expensive car (offer not accepted due to significant additional cost). To avoid paying any excess, I asked for insurance and this cost more than the actual rental (and much more than most other providers at Munich airport). The car was then not in the location I was told and after about half an hour of looking, I was fortunate enough to bump into a Europcar employee who managed to locate it (approx 150m from the car park space that was written on my ticket). Finally, when hiring a car, one assumes that all services etc. are up to date. However, whenever the car was started a warning was displayed that the car was over 6000Km overdue a service. All in all not my best car hire experience and I am not sure I will advising the guests that book my holiday house to have a similar experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
HAMBURG, DE - Reviewed by CHRISTIAN - 24 August 2023
" Excellent all round "
" GREAT ALL ROUND. GOOD CHECK IN. Great car. And very easy drop off. Best system I've experienced for drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by NIGEL - 23 August 2023
" Great "
" It was really good with no problems at all. Staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by CLIVE - 22 August 2023
" I have used Auto Europe on numerous occasions and the customer service, processing and quality of vehicles are excellent. "
" Bernhard was a delightful man with excellent customer service skills. Bernhard was helpful, efficient and Happy to offer his knowledge of the airport and surrounding area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STUART - 05 August 2023
" Our go to company at Munich as sixt are sxxt and don't care about customers "
" After the very poor service we had with SIXT at Munich last year, ( closed their counter 5 minutes before we and 3 other customers arrived） it was a pleasure to find a company that clearly cares about its customers. ' "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by KHALID - 23 July 2023
" Really good, everything was Perfect "
" Europcar at Bonn airport were super. The car collection and drop off with follow On email communication we're spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SIMON - 28 June 2023
" Condition of hire cars at Berlin airport is always excellent and the entire rental experience well thought through even to drop off "
" Smooth and well explained handover at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAHN, DE - Reviewed by PETER - 06 May 2023
" Everything about the booking was excellent. Easy online booking, friendly and efficient counter staff and great car. "
" Efficient and friendly service. Vehicle was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by DEREK - 02 April 2023
" I would be more impressed if the price included a second driver and the ability to travel over borders without a ridiculously high surcharge. "
" I would be more impressed if the price included a second driver and the ability to travel over borders without a ridiculously high surcharge. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by CHRISTOPHER - 08 March 2023
" Nice car and quick pick up and drop off "
" Quick pick up and nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANGELIKA - 07 March 2023
" Excellent service. Very friendly and helpful people at the desk! "
" Super uncomplicated and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KEVIN - 01 January 2023
" Have dealt with Auto Europcar many years & always had good service & good value although I must say prices have increased a lot since the pandemic "
" The agent lost interest when we declined an upgrade & additional insurance package. The extensive damage to the car was all listed in German & difficult to identify in the dark pick up area. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by GARY - 07 December 2022
" Generally OK but disappointed that the reduction in price was not refunded and the dropoff place was not clear. "
" I changed my booking a few weeks before travelling as I noticed the pickup time was wrong. This reduced the price by a few pounds but I never received a refund. The dropoff was confusing, I went to terminal 2 but there was a sign that drop off was only at terminal one, so had to drive to terminal 1 and find the car rental return. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by DAGMAR - 10 November 2022
" No waiting time at check-in nor return of the car. Friendly staff who was very helpful. Very new car that provided more comfort than I expected and great value for money. "
" No waiting time at check-in nor return of the car. Friendly staff who was very helpful. Very new car that provided more comfort than I expected and great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by ALAN - 02 November 2022
" Good value, easy to use website. "
" No problems. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by DAVID - 24 October 2022
" When I arrived, my booking had been cancelled. A whopping blooper. Was not informed of cancellation and had to pay higher rates to hire a vehicle. A very bad experience "
" OK "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FREILASSING, DE - Reviewed by STUART - 11 October 2022
" See my comments above about Europcar. Unfortunately as it is the recommended provider via Auto Europe it does impact the experience, although I know that AE were not directly involved. "
" As the car was to collect in one location and drop off at another, I did wonder about the car I would get. The car seemed to have dents and marks on it, it was an Astra and I'd have liked a Golf as booked, but same category. The damage seemed listed on the forms. The agent was disinterested and on a cigarette break when we arrived and had to reopen the shop to tend to the booking. He just told me to find the car in the car park - very disengaged. The car ran well and was very fuel efficient, no issues. When I returned the car, the agent was not impressed with the car, he pointed out a number of marks, and then I gave him the paperwork to review and he pointed out that many issues were wrongly marked on the form and that I would have to pay. I did not like the tone he spoke to me, it was very accusatory, especially when he asked whether I had had an accident. I was not happy and said that I had worried that people had tried to move a "bad car" between agencies and that this was not my fault! He seemed to realise that there were issues that did not align and backtracked. But by this time I was unimpressed by the experience- I would have expected more from Europcar!! I still have not got an email to confirm that the issues are in order and am dreading the first message to be a charge in my MasterCard which I will chargeback! Not impressed. I will think carefully about using again. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
HANOVER, DE - Reviewed by GUENTHER - 22 September 2022
" abc "
" abc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by SERGIU - 25 August 2022
" Nothing to complain about , everything worked out well "
" Top level service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALLAN - 16 August 2022
" You need to recheck add on prices such as cross border fees. Also there were additional breakdown assistance fees if crossing a border. Which we were not advised of. "
" The queue to pick up was extremely long ( took over one hour ) and there was no express desk for pre registered bookings. Also the cost to cross border was more expensive than advised by Auto Europe. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by OLGA - 25 July 2022
" all good "
" trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALAN - 18 June 2022
" Would recommend Auto Europe to friends and family. "
" Had to wait 30 mins to collect the keys for the car. No map provided. Was told to use the Sat Nav in the car but all the instructions were in German so couldn't use it. Apart from that no complaints. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by MATTHIAS - 14 March 2022
" Perfect , extend booking no problems very helpful staff members on check in and drop off "
" Perfect in all ways "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 02 March 2022
" Auto Europe is a good company that I've been using for years. Europcar however, are nothing but charlatans. "
" 5yrs ago I hired from you and when I returned the vehicle I received an additional charge for an additional days hire saying I returned the vehicle late. However, I had taken pictures of the dashboard clearly showing the mileage and the time the vehicle was returned. The agency, Autoeurope agreed that the charge shouldn't have been made and refunded me the amount. 5 years on, Europcar decided that I still owed the money for late return and wouldn't allow me to take the vehicle I had booked and paid for without paying the historical charge AGAIN! Disgusting practice and I will never, ever use Europcar again. There was no one in charge at the rental desk and they needed to speak with a remote office. If the timing had been different I wouldn't have been able to take the rental at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALAN - 19 February 2022
" Car as described provided efficiently. Car return very swift and friendly "
" The whole process was efficient and friendly .. and the car perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 18 February 2022
" You or Europcar added extras to the bill which I do not understand. You/They reduced the hire dates after my first flight was cancelled, without reducing the price. I informed them of the cancellation weeks in advance. Why should I use you if the price is not correct? "
" They added extras to the bill which I do not understand. They reduced the hire dates without reducing the price "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAVID - 20 December 2021
" N/a "
" Additional 175 euros charged on top of autoeurope price, no reason given "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 10 October 2021
" You order a small car but they only offer you a giant under the pretext of an upgrade "
" Always used them. Always helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 06 September 2021
" Excellent Staff and collection drop-off facilities, all very easy. Not the cheapest but the quailty of the vehicle and the service are worth the extra. "
" Excellent Staff and collection drop-off facilities, all very easy. Not the cheapest but the quailty of the vehicle and the service are worth the extra. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAVID - 02 October 2020
" At the Airport all went very well. "
" After I'd spoken to them 2 days before about flight and time changed everything was ready and extremely well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by GRAHAM - 03 September 2020
" All good. Happy with the service. The only slight disappointment was that 'or similar' car was not the Audio A3 we had selected, but the VW Tiguan. Whilst not as good to drive was bigger, which was helpful with 4 adults. It had 24k on the clock, and generally was in good condition. "
" Happy with the service we received. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by TONY - 29 August 2020
" As above "
" 1st class service but return information was poor and no directions where or how to park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by SARAH - 25 February 2020
" In the past I have always recommended auto europe to friends - a lot but this experience has undermined my trust as before you knew what you you would be paying and this was a large additional amount. "
" We've used auto europe to hire cars before and only had to pay for the additional driver at the location in addition to the amount paid to auto europe. Last time we hired a car from Munich, this was the case, but with a different provider (Alamo), not Europcar. we were invoiced for 810.75 euros at the end of the trip and only 50 euros related to the additional driver. The amount we had already paid through auto europe only covered 446.42 euros so we had a big additional bill to pay on top of what we had paid. I don't know what all the extra surcharges were for as the invoice isn't clear - apart form the additional driver which we had expected to pay extra for. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by JULIAN - 24 February 2020
" Not a great experience, felt as though they were trying to extract money at every opportunity "
" Provided the car with 3/4 of a tank of fuel and then had the audacity to charge me for fuel when I returned the call with a full tank. At no point was this discussed during drop off. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PIRMASENS, DE - Reviewed by MATTHIAS - 23 January 2020
" No idea what the difference between 3. and 5. is. "
" Everything went very smoothly and fast. Only Problem: Documents were sent to an email address that I have not used fro 7 years and that I did not provide for this rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 08 January 2020
" V Good "
" V Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by JAMES - 04 January 2020
" Inadequate information received. "
" Email did not tell us which car rental desk to go to! When we arrived at Munich Airport we simply had to guess! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MYOUNGHAN - 23 December 2019
" I hope my refund is successful and reply the email as soon as possible "
" I could not rent a car because I was told I was too young enough to drive so they have cancelled my car. I just want refund successfully and get reply back that I have send an email "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by GEORGE ELI - 18 December 2019
" Very good experience. Keep doing well "
" Very good expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by STEPHEN - 20 November 2019
" Straight forward although we sometimes see conflicting prices from my search and my partners search "
" Very quick and efficient pick up and drop off. Perhaps a little expensive for the time of year and the number of days hire. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUELHEIM, DE - Reviewed by JULIAN - 28 October 2019
" Incompetent, negligent and not interested in the convenience of your customers. Last time I use you. "
" When booking, I stipulated that I would return the car to your depot near Kassel-Wilhemshoehe station, which is supposed to be about 5 minutes from the station. The address for the return depot turned out to be another depot in Kassel, located about 20 minutes by taxi from the station. As a result I missed my train connection and had to drive to Dortmund in order not to miss my 'plane. I shall not be using your services again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOPHER - 17 October 2019
" Car was upgraded from Opel Diesel to Toyota Hybrid at no extra cost. Allow extra time on collection from Munich Airport. Drop off very efficient. Will use again. "
" Very positive all round. There was a 20-30 minute wait on collection at Munich but there was an orderly Queuing system. Vehicle was upgraded from Opel diesel to Toyota Hybrid at no extra charge. Drop off was particularly efficient . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by ALEXANDER - 21 September 2019
" easy "
" the queue at the airport took way too long and when i finally made it to the front of the queue the staff member at the counter had no record of my booking. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BAYREUTH, DE - Reviewed by KENNETH - 19 August 2019
" The staff at pick-up and return were excellent "
" All worked very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by JOHN - 03 August 2019
" Autoeurope should complain to Europcar and possibly not use them in the future. "
" Was quoted euro26.89 for 1 way drop off (different airport). Europcar charged me euro39.52. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KIANPENG - 06 May 2019
" This booking was not properly checked by autocar despite my request. I am utterly disappointed with Autocar "
" Requested car was not possible as we traveled cross border to Slovenia. The cross border countries was indicated in booking form. Had to downgrade to smaller car and pay prevailing rate. Causing much inconvenience to my travel plan. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GOERLITZ, DE - Reviewed by EDWARD - 21 April 2019
" Very good car for good price "
" Quick and good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BADEN BADEN, DE - Reviewed by MATTHEW - 06 December 2018
" Easy to use "
" Very Quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ABID - 27 September 2018
" I ordered an Audi A3 or similar type car. I was presented with a golf instead. The golf option was a cheaper option that was available when I booked but I went for the larger Audi A3 saloon. Why have I not been offered a refund of the difference in value? When booking the golf was cheaper than the A3 saloon plus it's a smaller car! "
" I ordered an Audi A3 or similar type car. I was presented with a golf instead. The golf option was a cheaper option that was available when I booked but I went for the larger Audi A3 saloon. Why have I not been offered a refund of the difference in value? When booking the golf was cheaper than the A3 saloon plus it's a smaller car! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SAM - 26 September 2018
" getting the car was smooth and parked closer to the office. happy with the car we got and the service we received. "
" Very polite and friendly personal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 20 September 2018
" Drop off really efficient. Pick up not so - over 40 minute wait. No one at the car area to explain the sat nav as advised at the desk. Advised in advance I was visiting Austria - but no vignette available at the check-in so I had to stop en route. "
" Huge delay at airport. 16 in queue before me - only 2 or 3 desks open. Requested car not available. Firts two offerred were inferior vehicles. Upgrades offered would be 25 euros per day extra. Eventually agreed to upgrade to a better but smaller car "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by RAYMOND - 04 September 2018
" It is just great to come off a flight and have a seamless, friendly service. "
" Hassle free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by DAVID - 24 August 2018
" Easy to use and good to know the price was reasonable value. "
" Counter staff were a little slow processing our booking. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MEMMINGEN, DE - Reviewed by JOHN - 22 August 2018
" Looking forward to the next time "
" Driving made easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by MARTHA - 21 August 2018
" Waited for over an hour for a car and then had to pay extra as our choice vehicle was not available. "
" Arrived at the terminal and was told that our booking didn't go through die to overlooking. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by DAVID - 20 July 2018
" Generally very good. "
" Generally very good. Hard to check the car in the dark at pick up. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SANTHASEELAN - 28 June 2018
" Nice car "
" Easy and clear to get the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by WOJCIECH - 26 June 2018
" This is the second time we choose the lowest price from Auto Europe, but been charged hiding charges over the counter. "
" There is hiding charge of 23.5% for Premium Station Surcharge. Spoke with Europcar and been told we have to ring and find out which location will charge this (maybe some airports, maybe some stations). This wasn't show up when I book with Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANGELA - 25 June 2018
" As I explained in the previous section, the insurance was under question by Europcar, despite buying it online from Auto Europe, and as I did not have a document clearly stating my insurance cover for those few days, I felt quite vulnerable. I now question if it would have been better to have bought the car hire directly from Europcar and purchased their additional insurance. "
" I purchased additional insurance with Autoeurope but the lady at the counter tried to sell me additional insurance. When I explained that I purchased additional insurance with Autoeurope, she told me that she had no record of it and told me that in so many words that if I was happy taking that risk, that's fine with her. It left me feeling so nervous driving a car in which the insurance was uncertain and it impacted on my use of the car. I really used it for little more than driving from the airport to the hotel and back. It would have been cheaper and more relaxing to have taken public transport. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LAURENCE - 16 June 2018
" Very rapid and smooth check in.Even swifter return service "
" Very quick collection and return.Excellent and courteous service from lady receptionist. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10