EUROPCAR ITALY Car Rental Reviews

PISA, IT - Reviewed by STACEY - 09 September 2025

" Please see above. "

" Easy, good experience overall. The car was in good condition, but very dirty inside and out. It ran well and we had no troubles with it. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by ALISON - 06 September 2025

" The drop off was ok "

" We arrived early so rather than wait an hour for my car to be ready I accepted another one. I had to pay a supplement on an already extortionate price. I hated the car. It was too big and in order to reach the pedals I had to be squashed under the steering wheel. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 7

BARI, IT - Reviewed by MICHAEL - 20 August 2025

" I was disappointed by the very long delay. Extra counter staff would have been very helpful. Insurance cost was as much as the car hire. Clearly too much profiteering going on!! "

" The pick up at Bari airport took as long as the flight from Gatwick to Bari! It's not acceptable to wait over 2.5 hours to pick the keys. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by YAROSLAV - 16 August 2025

" good car/ efficeint staff and overall operation "

" good car/ efficeint staff and overall operation "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by ROBERT - 06 August 2025

" Car had lots of miles on it. Didn't trust Europacar but do trust autoeurope "

" Staff opportunistic and have to be careful "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MILAN, IT - Reviewed by MARCO - 30 May 2025

" I will not use Eurocar only because of the collection of the vehicle "

" We had to wait 40 minutes to collect the vehicle, there were only 4 staff. We have 2 children under the age of 4. When we arrived there were 11 people before us and another 5 on fast track. I noticed at all the other car vev "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by FRANCESCO - 23 May 2025

" Great service at check in. So much better they are on-site at the airport si got away quickly after a 1.5 hr flight delay. "

" Great experience First time renting an electric car but no issues! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by IAN - 18 May 2025

" Helpful and efficient "

" Helpful and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by YURY - 13 May 2025

" Really very positive, a brand new car, drop off was well organised too, so no wait "

" Very straightforward and efficient, no issues at all. Was offered an additional insurance to buy and have zero excess in case of theft or damage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVELLINO, IT - Reviewed by MARIO - 01 May 2025

" When I was handed the car ,wow was so happy ,an MG so easy to drive the sat nav was so good and I would definitely recommend this car and I would love it again "

" Had never hired a car in Italy before and this company in Avellino was absolutely brilliant, so helpful and friendly, can't wait for our next trip "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by BOUBKER - 25 April 2025

" Car was in a very good condition, but we are still waiting for the deposit after one week . We had not problems with the car. As I said above customer services need more staff(People don't want to waste time during the holidays ) and the dropp off the same. Only one person on duty to return the key and the check of the car. It took a bit long to do this process "

" It was complicated the drop off at the airport as the normal entrance is accessible but once you get to the 3rd floor and want to get the 4th floor there is not access. Not enough signs indicating which way to enter, a weird entrance and not signs . Only one person at customer services and even empty the place we have to wait a bit long. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by PHILLIP - 09 March 2025

" Overall not bad "

" Not to bad long wait while someone showed up at the reception desk "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by FRASER - 27 February 2025

" Super easy "

" Super easy, pick up already knew and expected us. Would book again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by REGISCHUNGWAI - 05 January 2025

" Depends on your following up on the case. "

" Europcar staff deceived me into buying an extra protection I have already had a full coverage from your site yet the staff at Europcar insisted your overage is not valid and forced me to buy their instead, turning out I bought two packages which is a clear sign of fraud. And below please find my message to Europcar: 1. Change in Car Type Without Notice Upon arrival at your office, I was informed that my reserved small compact petrol car was substituted for a large diesel vehicle, without any prior notice or consultation. This was not the vehicle I had requested or paid for, and no explanation was offered for this change. 2. Inconvenient and Illogical Pick-Up Process To add to the frustration, the car pick-up location was a 15-minute walk from the office, requiring me to carry two pieces of luggage across streets--an unreasonable inconvenience for a rental service. What is typically standard practice--providing car pick-up at the store or arranging transport for customers--was not adhered to. Having to walk this distance both ways was entirely unnecessary and reflective of poor customer consideration. 3. Lack of Support at the Pick-Up Point Upon reaching the pick-up location, the staff there made it clear that they were not responsible for rental issues, leaving me unable to raise my concern about the inappropriate vehicle substitution. This lack of accountability and cohesion within your team was frustrating and unacceptable. 4. Poorly Maintained Vehicle The car I was issued was severely under-maintained: It was delivered without sufficient AdBlue, critical for a diesel vehicle. After driving only 200km, the car displayed a warning that it could not start within 200km without a refill. This situation could have been entirely avoided had the vehicle been serviced and inspected properly before being issued to me. 5. Inconvenience and Personal Time Lost Due to this negligence, I was forced to search over 10 petrol stations before finding AdBlue, costing me two hours of travel time and considerable stress. The responsibility of maintaining and servicing the vehicle lies entirely with Europcar, and this failure on your part caused unnecessary disruption to my trip. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by NICOLAS - 22 October 2024

" I think the likley hood of getting the specific car being booked is less and less likley. Hence an upgrade should be offered if the car requested is not available "

" Unfortnately when booking a car when a promo is offered results in long queue for collection. I booked a midsize estate/station wagon. And was on offered a kia stonic which was far to small. And unpowered for 5 people and luggage "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by LUIGI - 12 October 2024

" Totally satisfied with the check in, collection and return process. Having a good understanding of the Italian system helps the process... "

" The best, knowing how the Italian system works!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by JOHN - 10 October 2024

" Bari airport check in at Europcar desk was poorly organised with lots of disgruntled customers.Wait was over an hour Did not try and sell me their insurance but did say they could refill my tank at the end if I prepaid €80 ! I declined this and paid €36 doing it myself She did question if I needed an automatic but was made aware that is what I had booked. Limited directions given for car pick up Car itself was in good condition and gave me no problems "

" Long queue at airport desk causing cumbersome delay of over an hour. Drop off was much slicker and staff much more efficient and pleasant "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by TERRY - 08 October 2024

" Excellent car I drove 1650 miles in 16 days with out any problems whatsoever lovely car only trouble we had the boy couldn't change the cars sat nav to English we managed to do it ourselves but apart from that no problem at all I would definitely recommend and use this company again "

" Excellent service very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAMIEN - 26 September 2024

" Easy booking, smooth pickup and drop-off. "

" Everything went well. They didn't have the small car we booked but gave us a free upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 23 September 2024

" Staff very helpful and the car was good "

" Everything was smooth and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by HEATH - 19 September 2024

" As above "

" Collecting the took over an hour only one member of staff on duty was told they was closed that's why it took so long and apparently we have been charged £36.00 for out of hours collection but when we booked it was for 23.30 and did not state out of hours booking fee very disappointing "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by MARIO - 12 September 2024

" Not enough staff at the counter Card machine not working Young lady took one hour to process three clients "

" Very long process to pick up the car "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by IAN - 29 August 2024

" The booking experience was good overall. The choice is quite extensive, so it took a while to pick the vehicle I needed. "

" The drop off experience at Palermo airport was great. The person accepting the car back was very helpful and service was fast. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by NEGHAL - 31 July 2024

" I had to wait 2hrs to get the car from rome fluimiciono airport. The que was only with europcar, none of the other care rental companies. This was truely a terrible experience. I was shocked to see in the small print the high excesses even though I chose the premium option. Lukily I did not have any accidents. Rental includes Collision Damage coverage. Rental limits potential vehicle damage liability to an excess of approx. EUR 900.00. * Rental includes Theft Protection for the vehicle. Rental limits potential vehicle loss liability to an excess of approx. EUR 1,710.00. "

" I had to wait 2hrs to get the car from rome fluimiciono airport. The que was only with europcar, none of the other care rental companies. This was truely a terrible experience. I was shocked to see in the small print the high excesses even though I chose the premium option. Lukily I did not have any accidents. Rental includes Collision Damage coverage. Rental limits potential vehicle damage liability to an excess of approx. EUR 900.00. * Rental includes Theft Protection for the vehicle. Rental limits potential vehicle loss liability to an excess of approx. EUR 1,710.00. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by RALPH - 15 July 2024

" Overall we were very happy with the car and the service from the staff. No problems had. "

" All went smoothly except my companions missed the directions to the counter in the terminal and went straight to the parking area to pick up the car. Eventually I located them. Better directions in the airport would be helpful. Also on the return we ended up having to turn around in the parking lot as the entrance was blocked off. We found it eventually. Also tell customers not easy to find fuel very close to the airport, better to fill up a little way out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by MARK - 29 June 2024

" The experience was good. The only slight issue was that the Autoeurope website seemed to indicate I would need an International Drivers Permit as the UK is not in tehe EU. The UK Government website was clear that I would not. I emailed Autoeurope but the response was that I needed to check with Europcar. I rang Europcar in Italy who confirmed I did not need and IDP. "

" It would have been better if someone had been there to inspect the car when I dropped it off in the car park, but the man at the desk in teh airport was very helpful "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VENICE, IT - Reviewed by GIORGIO - 24 June 2024

" Poor "

" Holding my deposit for possibly 10 days seems wrong "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by ANITA - 17 June 2024

" See above "

" Due to G7 I was unable to return vehicle to airport. Arriving at advised location, I was re-directed to a second then third location. Nobody on site, so basically left the car in a field!! Did not feel reassured when leaving keys at Europcar desk....... Thankfully allowed a lot of extra time so was able to make my flight. Not the happy or convenient end to the holiday I was expecting. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by FILIP - 11 June 2024

" Very smooth process, no issues at all "

" Very smooth and straight forward. We even got upgraded to a better car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by FRANCIS - 21 May 2024

" No qualms, great value, very efficient "

" Very simple procedure. Great staff, very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by FELIX - 13 May 2024

" Always top. "

" I don't think the tank was full when I got the car, but I noticed it too late, which is my fault, but fact is, it wasn't full, it has eight bars and I was soon down to 6. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by NIKHIL - 28 April 2024

" Terrible "

" The car was dirty inside. There were so many damages , dents scratches and scuffs. Not what I expected when I selected premium car. Also although the tank level indicated full I managed to put €24 euros of fuel at the first service station. Not value for money and I won't be hiring again from this company. Not even an offer to exchange the car, took 1 hour to go back and forth to the office to make sure the damages were noted. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MILAN, IT - Reviewed by STELIOS - 25 April 2024

" Great! "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by NIGEL - 17 April 2024

" My experience is one I would not wish on anybody else. Do not use a broker, go direct with a rental company. "

" I have a charge on my credit card for £578.98 from Europcar which nobody seems to be able to explain what it is for. Despite emails and calls to your customer service team, nobody appears to be able to or want to help. I have just called and been told to call back tomorrow as customers services is closed today! I'm very disappointed by the lack of support. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BOLOGNA, IT - Reviewed by STEWART - 13 April 2024

" My beef is with Europcar, not yourselves. I've enjoyed great service from you and would appreciate your help on this please "

" We collected a Fiat Tipo (as ordered) from Bologna airport on 4th April. Upon collection it was apparent that the car was covered in dents and scrapes, which was disappointing but we accepted it. We then set off for Florence where we were staying for 3 nights, approximately 30 minutes into our journey the engine management light came on when we were on the Autostrade. This obviously gave me some concern but we managed to get to our accomodation okay. We did not use the car for a day as we were using public transport to view Florence. On 6th April, the car would not start using the key. Luckily I'd parked on a slight slope so I managed to bump start the car. We then set off for Siena for a day trip. Again, approx 30 minutes into our journey, the engine management light and power steering warning light came on along with another light that I did not recognise. This caused me some real concern as we had 3 children in the car. We googled the nearest depot and luckily you had one in Siena. I must say that the staff there were extremely helpful and exchanged the car for us.The replacement car was however a petrol, not a more efficient diesel that we'd ordered. Also, despite the car being an SUV, the boot was much smaller and did not fit our suitcases in, which was an issue as we were touring around a bit. My other concern is regarding the fact that I have received a 'return report' a short time after i'd returned the car to Bologna airport this morning. Despite me filling the tank in Modena last night (at a cost of £76.25) and topping it up 1km from the airport this morning (at a cost of £6.79), the report says that we returned the car only 7/8 full. The staff member did not mention this to me as I would have checked myself.I categorically disagree with this. I would really appreciate it if you can please review this case and come back to me. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by BIMAL - 12 April 2024

" My somewhat negative experience with Europcar does not reflect well on Auto Europe either. I feel I have overpaid and will look elsewhere in the future. I hope this helps even though a negative review. "

" I thought I had bought additional CDW and other insurance from you. But Europcar dismissed that saying I ought to pay an additional 200 odd GBP to have proper cover otherwise there is a risk they would see a scratch after I returned it and have to charge me. So I bought it. They also charged for a full tank of petrol when I only used 60% of a tank. I believe that is policy but again not really clear to me and sold as 'we only charge at petrol station rates'. Two unexpected additional costs. Completely unlike my experience using Wiber 2 years ago where I paid less for a Merc saloon than the Seat I paid for this time. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MILAN, IT - Reviewed by ALESSANDRO - 24 March 2024

" If you partner with other companies you should make sure they maintain the fair standards. "

" They wanted to charge me more at the airport for no reason, after I've paid for the rental in full with autoeurope. I had to speak to the brunch manager in order to remove the charge. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by PAUL - 19 March 2024

" Good value. Easy to use website. Reliable "

" A first class experience. Superb service. Great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by STEPHEN - 13 March 2024

" Overall good but slow pick up. "

" Overall I was very pleased with our Europcar experience, the only criticism is that the pick up was slow. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by MARTIN - 07 March 2024

" Awful experience, never again! "

" Vehicle had clearly been involved in a number of collisions as it had damage on every panel. In addition the oil and AdBlue lights were on. Totally unacceptable and not what I would expect from a global brand like Europcar "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by CLIVE - 22 February 2024

" AutoEurope was excellent and also Locauto at Pisa airport. Very smooth process. "

" Vehicle was not rented through Europcar It was with Locauto. VW Passat Estate was very good. A few scratches but identified at pick up, no problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by ROBERT - 19 February 2024

" My only disappointment was the 2 hour rule. I booked and paid in advance and was penalised for being slightly late to my booking and incurred additional charges which I think is extortionate "

" My only disappointment was the 2 hour rule. I booked and paid in advance and was penalised for being slightly late to my booking and incurred additional charges which I think is extortionate "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by NATHAN - 04 February 2024

" Ok "

" Booked also 2 child seats. Very very expensive, even comparing other companies. Staff delivering the vehicle is not nice and helpful. It is the second year and the service is the same "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PESCARA, IT - Reviewed by SIMON - 22 October 2023

" Car provided was amazing and the ease off pick up and drop off was a breeze. Located in Pescara airport and about a minute walk to pick the car up. I would happily recommend and will use Europcar again. "

" Excellent experience- Easy pick up and drop off - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARTIN - 14 October 2023

" Smooth and straightforward, no problems "

" Smooth no problem "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by SIMON - 12 October 2023

" All good. "

" All good, but the perennial issue of CDW insurance never goes away when hiring a car "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by STEPHEN - 25 September 2023

" Great value and easy online booking. "

" Friendly efficient service with a great almost new car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by FRANCIS - 04 September 2023

" Autoeurope should negotiate extended hire periods so the clients don't get ripped off "

" No one at the rental booth on arrival or departure. Eventually got the car booked out after a 15 minute wait but had to drop off the keys on return and trust tha agents honesty which from experience is always a worry! Wish I could have extended the hire period through AE instead of Europcar as they just took advantage and hiked up the daily rate from £95 to £160! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by SIMON - 03 August 2023

" The second car hire was far less good value and we saw better offers nearer the time "

" We hired 2 cars. Both were extremely dirty on collection and the first car had quite a lot of damage to it. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by DANIEL - 31 July 2023

" Our return flight back to UK departure airport was changed by the airline from Catania to Comiso in Sicilly. I tried 6 or 7 times to call Europcar in Catania airport to discuss changing my drop off point to new airport. No one answered any call. I left a voicemail message & did not get a return call or message. I subsequently called the UK office for Auto Europe to see if they could help or advise. The rep I spoke with did not know what to do or suggest. I was told to hold whilst they discussed with a supervisor. I was on hold for +30 mins. During this this I was not spoken to or updated on what was happening. I gave up at this point & ended call with no help or guidance, "

" The queuing system in place seems to operate as Tourists & Locals are asked to register to queue on arrival. However, If a local "pushes/jumps" the line, than they will be served in advance of Tourists. Secondly, Our return flight back to UK departure airport was changed by the airline. I tried 6 or 7 times to call Europcar in Catania airport to discuss changing my drop off point. No one answered any call. I left a voicemail message & did not get a return call or message. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ALISTAIR - 13 July 2023

" Rome staff very efficient and helpful. Unfortunately did not receive a diesel vehicle . "

" Rome staff all vert helpful, pick up and drop off. Disappointed that I didn't receive a diesel vehicle as ordered. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by MARK - 21 May 2023

" None "

" couple of minor issues add blue was very low, and screen wash run out during hire. Easy to do, but perhaps these should be checked before customer use. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARI, IT - Reviewed by MARIO - 09 May 2023

" Tried to cancel booking to get some sort of refund but unable to. Very poor for such a big company "

" Had to arrange a quick booking but unable to cancel as my sister died and was unable to cancel the booking online "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by CHRISTOPHER - 23 March 2023

" The car was as advertised. "

" The eurocar reception man was off hand. Wanted to charge us extra for the snow chains (included) It was definitely not service with a smile "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARION - 15 March 2023

" Once again a stress free rental using Auto Europe and Europcar at Verona Airport. As mentioned in all my previous reviews, the service provided by both companies is exceptional - booking process, pick up/drop off, vehicle and customer service. In particular the professionalism, friendliness and efficiency of the Europcar staff (Paolo, Emanuele and Diego) at Verona Airport. Member rates are also extremely competative. I have no hesitation in recommending both companies who will continue to be my chosen car hire rental operators at VRN. "

" Once again a stress free rental using Europcar at Verona Airport in conjunction with Auto Europe. As mentioned in all my previous reviews, the booking process, pick up/drop off, vehicle and customer service are exceptional. In particular the professionalism, friendliness and efficiency of the Europcar staff (Paolo, Emanuele and Diego) at Verona Airport. Member rates are also extremely competative. I have no hesitation in recommending both companies who will continue to be my chosen car hire rental operators at VRN. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANTONIO - 10 March 2023

" Good price & easy to make changes "

" Quick effiecient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by NICK - 28 February 2023

" Easy location, nice staff , good car so happy with everything "

" Easy location, nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by VALENTINE KEVIN - 24 February 2023

" All ok except 3 above "

" Fine .. except I had an unexplained charge to my debit card on E 29.28 after my return from Italy ... car fuel was full and no marks ...so please advise "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ADRIAN PAUL - 21 February 2023

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by PHIL - 31 January 2023

" As usual Italian hire companies are happy to rent cars with summer tyres to drive into winter alpine areas. Completely unsafe and irresponsible. Chains are no substitute for winter tyres. "

" Desk experience was more about trying to sell extra insurance. Nobody accompanied us to the car. Car was in poor condition 56000km on the clock. Long list of dents and scrapes. I videoed the vehicle before leaving but the lighting was so bad in the car park that existing dents did not show up. On returning the car at 8.30am on a Saturday the office was closed so had to use a key drop. No one around to confirm that the car was undamaged and the tank full. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

VENICE, IT - Reviewed by ROBERT - 02 January 2023

" We were told at the desk when collecting the car that snow chains were definitely not included even though we had a voucher and have been charged for snow chain rental. The car had numerous damages on the report handed to us when we rented. "

" We were told at the desk when collecting the car that snow chains were definitely not included even though we had a voucher and have been charged for snow chain rental. The car had numerous damages on the report handed to us when we rented. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 5

VERONA, IT - Reviewed by MARION - 13 December 2022

" As in previous reviews, I have booked with Auto Europe and Europcar at Verona Airport for several years and have always found the booking process, customer service, actual car rental and standard of vehicles excellent. For these reasons I will continue to use both companies when visiting this beautiful part of Italy "

" I have used Europcar at Verona Airport for several years and as detailed in previous reviews, I have always found the staff friendly, efficient, professional and willing to go the extra mile to assist. Picking up/dropping off the car at this station is always hassle free and the standard of vehicles is excellent. Although not always the cheapest, rates are extremely competitive and come with the confidence of knowing you have booked with a reliable and reputable operator. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VERONA, IT - Reviewed by MICHAEL - 18 October 2022

" I had to pay 300 euro at the counter at Europcar. The salesperson said for a deposit but this has not been refunded. I did agree to take the insurance of 68 euro in total and a one way fee of 79 euro but there is a difference of 150 euro still "

" I had to pay 300 euro at the counter at Europcar. The salesperson said for a deposit but this has not been refunded. I did agree to take the insurance of 68 euro in total and a one way fee of 79 euro but there is a difference of 150 euro still "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by JOHN - 28 September 2022

" Very professional "

" Never been let down on many bookings with Auto Europe "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by SIMON - 26 September 2022

" Car rental can be a bit dodgy do happy with a faultless service. "

" All good. Fast service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by EMMA - 29 August 2022

" Efficient altho when got to pick up the car it transpired I could have booked for a few extra hours rather than having to pay for a whole extra day to get me from pick up at 12 to drop off at 2pm?! But helpful when I needed to change the name of the drivers over for our further 2 cars in Sicily! "

" All was good but the clutch on the car was not great! Shame Roadside assistance is not included as a matter of course but otherwise the car size etc was good and drop off very uneventful!! We have two more cars rented in Sicily so hoping they will be good especially as have my elderly parents with me!! Thank you "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PERUGIA, IT - Reviewed by COLIN - 25 August 2022

" I have been billed twice for this vehicle once by AE Europe and once by Europcar. I have sent an email to AE Europe and am awaiting a response. Apart from the double billing I am more than happy with everything else. "

" I have been billed twice for this vehicle once by AE Europe and once by Europcar. I have sent an email to AE Europe and am awaiting a response. Apart from the double billing I am more than happy with everything else. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by TIM - 23 August 2022

" Best site for car hire in Europe "

" All good thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CEFALU, IT - Reviewed by JAMES - 16 August 2022

" I was told I could not take time to check damage to the car against the schedule as staff were busy (with the one other customer who arrived after me). I was told I should not worry that listed damage was not accurate and should just take photos and leave. This was rude and stressful. In the end it worked out OK. "

" On collection the office was not busy at all with 2 staff. The car I hired had some damage which was not listed on the schedule and lots of damage was listed that was not evident. I wanted to take time to identify the actual damage. One other customer came in and I was told I needed to hurry up and leave as they were very busy. I was told I should just take photos of the damage I could find and go so they could deal with the next customer. I found this rude and stressful. Otherwise the experience was OK but very expensive. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by SKERDILAJD - 29 July 2022

" Great, wished it was electric car. Hopefully next one "

" Outstanding service all around, one thing though maybe is time to start moving to electrical or very least hybrid cars? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DAVID - 19 July 2022

" Limited practical information on location of pick up and return "

" Once I had found the office, the procedure was straight forward. The car was dirty externally but otherwise fine. Once back at the car hire venue, the return process was simple, but again I was given very little information on location of return, so I had to find it on the map and hope for the best. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STEPHEN - 17 July 2022

" See above "

" Car was good but with a very dirty exterior. So much so that when I returned it they recorded scratches that were not previously visible through the mud. They counted it against me which was annoying. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by STEPHEN - 15 July 2022

" Very smooth pick up, no queues! Quickly processed at the desk and the car was only a short walk away. All clearly signposted. Very impressed "

" We were a little concerned at signing the agreement for the damage shown on the form without checking the car ...however it seemed to tie in. The return was very early so we were told where to park and where to drop the key. Again we were a little concerned as we were leaving it without agreeing it was in the same condition but we haven't heard anything so presume all ok! Drop box in the terminal was easy to find so it all worked very well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by JONATHAN - 05 July 2022

" Always find good cars "

" Staff were good and helpful. Always helps when staff are present in the drop-off area, which they were. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by JANE - 03 July 2022

" All good apart from extortionate Italian charges in 2022 "

" Everything was quick and easy. Just hoping Italian car hire prices go down again soon ☹️ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MALCOLM - 26 June 2022

" Car was somewhat battered but this was all pointed out at pickup. Renault Clio did the job but discovered on refuelling fuel gauge was faulty. Beware of extra insurance selling at pick up! "

" Slick efficient speedy service at pick up and drop off. No more than ten minutes to get car, five to drop off "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by GIAN - 24 June 2022

" ellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - 21 June 2022

" Have just done so above "

" I had ordered a Citroen C3 or similar. What I got was a Clio. When I conveyed my concern that the car was not big enough for 4 people and their luggage the surly Europcar counter staff woman just kept on saying 'similar' and added: Do you want the car or Not? What an attitude especially as we had paid over £600 for a week thinking that the car would have been suitable for 4 people. Wont make that mistake again and I encourage you to ensure that we get something near the oft quoted 'similar' car instead of fobbing us off saying there was no other car available. It came pretty close to defrauding us and you were the agents for this. I think we should have a refund. As it was we all squeezed into the Clio and put up with it. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by GIUSEPPE - 19 June 2022

" Car was not clean with dirty windows, no sat nav. Airport kiosk office staff helpful and polite "

" Car not clean, windows dirty with dirty windows. No Sat nav "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by ASHWIN KUMAR - 10 June 2022

" A smooth experience overall "

" A smooth experience overall "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARI, IT - Reviewed by FRED - 06 June 2022

" As reliable as always "

" Smooth pickup, smooth dropoff. Nice new hybrid car. The sales rep tried to sell loads of additional items to us on top of the order, and also didn't mention anything about the self serve or service parts of a petrol station which have different petrol prices. didn't feel like they had my interests in mind, just how much money they could make from me. Quite pricey hire but that's just the global hire market at the moment. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by STUART - 04 June 2022

" Fast and efficient. However I don't understand why you all try to sell extra insurance when we already have full insurance on the car. "

" Friendly efficient staff. Didn't try to over sell extras. But we did upgrade to car which turned out to be the decision. So thanks for that.fast and efgicient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by GABRIELLE - 04 June 2022

" As above "

" Excellent car but it had not been cleaned between customers. It would have been perfect if it had been. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by JAYESH R - 30 May 2022

" You really need to resolve 1) The insurance cover, needs to be simple and clear to us & the local agent . 2) Must have the "same" level car. 3) My family is a regular user of autoeurope "

" 1) Agent insisted I need extra Insurance so paid €100 2) Tried to give me a 2 door carbriolet car, totally not suitable for us 4 adults with luagage. 3) It just happen he had keys for the Audi A3 (one we booked) with him too. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GARETH - 27 May 2022

" see above "

" we paid for no claims protection cover insurance with auto europe only to be told at airport on collection that this would not cover us with europcar and that we needed to take out further insurance with europcar which we did There was no point paying this so next time we will avoid auto europe. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by STEVEN - 25 May 2022

" Europcar, Olbia airport, were very efficient in dealing with both the pickup and return. The staff were both pleasant and helpful. Exactly what you need when renting a car. I would definitely use Europcar again "

" Europcar, Olbia airport, were very efficient in dealing with both the pickup and return. The staff were both pleasant and helpful. Exactly what you need when renting a car. I would definitely use Europcar again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARION - 21 May 2022

" Once again a seamless booking process with Autoeurope combined with the excellent service provided by Europcar at Verona Airport played a huge part in the enjoyment and success of my trip to this beautiful part of Italy. "

" Excellent service once again from Europcar at Verona Airport. On this occasion my flight to VRN was delayed and as the Autoeurope office was closed, I contacted Europcar direct by email. An immediate response reassuring me that they and my car would be waiting when I arrived avoided unnecessary anxiety and was very much appreciated. The warm welcome and efficient, professional service from Emanuele on arrival served to remind me why Europcar have been my preferred car rental operator in Verona for many years. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JONATHAN - 29 April 2022

" The counter chap suggested we take a Panda over the Fiat. Great advice. Overall great experience - once I had found the desk in the main building! Went to car lot first, "

" The counter chap suggested we take a Panda over the Fiat. Great advice. Overall great experience - once I had found the desk in the main building! Went to car lot first, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DEREK - 28 April 2022

" Comments as above for euro car. Process for booking vehicle was easy ! "

" No one showed me around the vehicle on pick up. I had to return to office to highlight undocumented damage. Very strongly advised to take out full cover, reluctantly I did. On return no one around to accept vehicle or paperwork, other hire firm staff were available. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 6

ROME, IT - Reviewed by ANDREW - 26 April 2022

" Auto Europe encouraged me to buy collision damage waiver at the web checkout. I took it (£50) but Europcar had no record of it and the voucher did not itemise it. So I had to buy it again at €140 from Europcar. I will be taking this up with the Auto Europe. Sharp practice I felt "

" As usual the car was not the one expected. Had 50,000km on the clock and lots of damage. But it did the job so hey-ho. But seemed like bad value really "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BRINDISI, IT - Reviewed by EDMUND - 07 April 2022

" Just how it should be. "

" Genuinely it was a great experience. The counter guy was really helpful and the car cleaners allowed us to park when seeing someone off on an earlier flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARION - 23 March 2022

" I would have absolutely no hesitation in recommending Autoeurope and Europcar to anyone looking to hire a car at Verona Airport. As a repeat customer for several years, the seamless operation and customer/vehicle service provided by both companies is excellent. "

" As a repeat Europcar Customer for several years, I have nothing but praise for the professional, efficient, personal and friendly service provided by the staff at Verona Airport - huge thanks once again to Emanuele, Paolo and Diego. The standard of vehicles has been consistently excellent on all my trips. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by MARK - 13 March 2022

" Still not had a response to my complaint "

" Auto Europe allowed me to book a car rental at the same time the office shut at 5.30. I arrived from baggage collection at 5.40. The office was shut no car, I had to book with another company at the airport "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by CAROLYN - 09 March 2022

" No problem with auto Europe who did their best to help. Those people contacted at Europcar did their best and were pleasant but it's a very poor customer service when the customer is majorly inconvenienced as a result of shoddy pre rental checks "

" Car sent out with low level of AdBlue resulting in warning lights for AdBlue but also engine failure warning light, failure of start stop warning light and low tyre pressure warning light all came on the morning after our arrival at hotel. Had to put ad blue into car and check tyre pressures ( all normal) but none of the warning lights went off. Trying to get this sorted was a nightmare with no option that did not result in myself having to be severely inconveniences both in regard time and expense. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BARI, IT - Reviewed by DENIS - 21 January 2022

" Averything was as we had agreed, with no additional costs. "

" Professional crew at Bari, fast pick up, fast drop off, no complications at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by DOMINIC - 20 January 2022

" I often use both Auto Europe and Europcar as both have usually been stress free and competitive. "

" I often use both Auto Europe and Europcar as both have usually been stress free and competitive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by THOMAS - 10 January 2022

" fees on excess are not clear. I haven't been offered options on Auto Europe's website until I received an email 2 days prior to my renting started. When I arrived at pick up, I've been told that the package wasn't covering legal expenses anyways and been offered an extension. The insurance part of the renting needs to be ironed out. "

" They were OK this time. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

GENOA, IT - Reviewed by CHRISTOPHER - 09 November 2021

" The service provided by auto europe has always been helpful and efficient. "

" I have never before rented such a wreck of a car. the first one offered was even worse than the alternative the member of staff suggested and we grudgingly accepted. It looked as though other cars they had were no better. we have previously hired from Europcar and have been quite happy, this was the reason we selected them. What a mistake! It wasn't cheap either and given the state of the car I would have expected a discount. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by DONALD - 04 November 2021

" We had taken out full coverage with Autoeurope, as we had many times in the past. This time we had occasion to make use of it, as the car had a puncture and the tyre had to be replaced. Autoeurope processed the request for a refund quickly and efficiently. "

" Pick up and drop off were done quickly and efficiently. No attempt to scam about condition of car on pick up or drop off. The car had a puncture during rental and Europcar's emergency services resolved the issue quickly and efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by TREVOR - 31 October 2021

" The extra 20 euros a day to cover part excess on insurance should be mentioned on line - it is excessive in comparison to other companies "

" Unhelpful in handing over car - no explanations - rude attitude didn't even come out of office - when it was pointed out there were scratches on car not noted - he scribbled on paper and threw it back "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by RODERICK - 28 October 2021

" very happy "

" I always use europcar at Perugia airport which I fly to frequently "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by QUENTIN - 26 October 2021

" overall great "

" loved the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARION - 26 October 2021

" After a covid enforced absence of two years, it was a pleasure to be welcomed back to Verona by the staff at Europcar. I have used Europcar at Verona Airport for several years and have always found the staff friendly, efficient, professional and happy to go the extra mile. Excellent customer and vehicle service. Would not use any other car rental company. Thanks again Paolo and Emanuele. "

" Once again excellent service from Europcar in Verona. The entire booking and rental process was seamless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JAMES - 25 October 2021

" I booked a car from Autoeurope through Europcar's website in the UK (who are the brokers and who are actual hirers can be difficult to work out), prior to our week long holiday to Sicily. After spending time researching prices, insurance information and reviews, I paid £70 -£80 extra for the recommended full cover insurance to avoid potential issues. I read the extra detailed information for this add on and I was confident everything was fine. The total hire was around 100 more expensive than the cheapest available but I felt better having the peace of mind. On picking up the keys from Autoeurope at Palermo Airport I received a VERY aggressive sales push from the Autoeurope rep. He virtually demanded that I buy the extra top up insurance from him. He told me that the insurance i had bought through Europcar's website was the broker's insurance and didn't mean anything and was worthless stating that any scratches more than 20mm would be charged for and could work out very expensive for me. Sicily's roads in towns can be very narrow and driving is very difficult be stressed. I held my ground and refused which seemed to annoy him. We arrived quite late at night and were tired after our long journey. On inspecting our hire Fiat 500 we were amazed and disappointed to see there were dents and scratches everywhere! The car was so dented and marked it would be difficult to find a door, wing or bumper without a mark. I videoed the entire exterior of the car in case we had any problems when we returned it. The car was great inside though it hadn't been cleaned! It performed flawlessly during our stay and I really enjoyed driving it! I usually drive a much larger automatic car but this small manual car was fun to drive! However the insurance threat was always in the back of my mind throughout the holiday. Returning the car was easy and the gentleman who booked the car in on my return couldn't have been friendlier and made the process very easy. 5 stars to this gentleman and 1 star or actually zero to the guy in the desk who tried to force extra insurance on me and made me worry about this during our holiday! "

" I booked a car from Autoeurope through Europcar's website in the UK (who are the brokers and who are actual hirers can be difficult to work out), prior to our week long holiday to Sicily. After spending time researching prices, insurance information and reviews, I paid £70 -£80 extra for the recommended full cover insurance to avoid potential issues. I read the extra detailed information for this add on and I was confident everything was fine. The total hire was around 100 more expensive than the cheapest available but I felt better having the peace of mind. On picking up the keys from Autoeurope at Palermo Airport I received a VERY aggressive sales push from the Autoeurope rep. He virtually demanded that I buy the extra top up insurance from him. He told me that the insurance i had bought through Europcar's website was the broker's insurance and didn't mean anything and was worthless stating that any scratches more than 20mm would be charged for and could work out very expensive for me. Sicily's roads in towns can be very narrow and driving is very difficult be stressed. I held my ground and refused which seemed to annoy him. We arrived quite late at night and were tired after our long journey. On inspecting our hire Fiat 500 we were amazed and disappointed to see there were dents and scratches everywhere! The car was so dented and marked it would be difficult to find a door, wing or bumper without a mark. I videoed the entire exterior of the car in case we had any problems when we returned it. The car was great inside though it hadn't been cleaned! It performed flawlessly during our stay and I really enjoyed driving it! I usually drive a much larger automatic car but this small manual car was fun to drive! However the insurance threat was always in the back of my mind throughout the holiday. Returning the car was easy and the gentleman who booked the car in on my return couldn't have been friendlier and made the process very easy. 5 stars to this gentleman and 1 star or actually zero to the guy in the desk who tried to force extra insurance on me and made me worry about this during our holiday! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BARI, IT - Reviewed by CLAIRE - 12 October 2021

" very easy "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by RICHARD - 19 August 2021

" I suppose Covid is blamed for the price escalation? "

" Very old and damaged car still with marks on paintwork where previous advertising decals had been. Not impressed particularly considering vastly inflated prices (by all car rental companies at present). When I asked for another car I was told it was the only one they had. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ROME, IT - Reviewed by VITTORIO - 15 August 2021

" Need to reduce local insurance premiums "

" Courteous service, ..but vehicle was not completely clean externally when collected. The extra daily local insurance premium to waive all damage and theft risk excess was nearly the same as the original hire cost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by MARTYN - 04 August 2021

" Very expensive by comparison to the very many times I have rented cars. Nice clean car. Inefficient vehicle return process. "

" Car collection wasn't particularly swift, but not horrible. The return was slightly less efficient in so far as there was no one on hand to check over the vehicle and sign off that it was topped up with fuel and in the same condition as when it was collected. I expressed my concern at this ( having has spurious claims from car rental companies in the past I am sensitive to this ) but was assured that I had nothing to be concerned about. Actually handing back the keys took 20 minutes whilst the one person on the counter dealt with people in front of me collecting vehicles. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ROME, IT - Reviewed by JONATHAN - 03 June 2021

" I am a long-standing and regular user of Autoeurope but will be looking elsewhere to rent vehicles from now on unless a refund is provided. "

" Was not informed in advance of requirement for international driving permit. Whilst refund was offered by Europcar, this was not passed on to me by Autoeurope. There is no legal requirement in Italy for an IDP and the clause relied upon in the voucher to deny a refund is ambiguous. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by DOUGLAS - 01 October 2020

" Would recommend "

" Very easy experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by HILLIER - 30 September 2020

" I have used AE many times without problem. They are always easy to deal with. "

" I selected an Audi A3 at extra cost but on collection the representative allocated a Nissan Qashqai without informing me. The agent only admitted the change when asked specifically. It was explained that an A3 auto was available but it would have been extra. Whilst I am willing to accept equivilent vehicles (which in this case it wasn't) if paying the basic price but not if one is paying a premium. The check in on return however was absolutely fine. I have no issues with Auto Europe however and will doubtless use them again. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by JOHN - 30 September 2020

" c "

" Overall good. I thought the cost of adding an extra driver was high and unexpected, I think AutoEurope could inform Eurocar that I had taken out their extra cover to avoid confusion. There was noone to check the car at 08.45. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

CAGLIARI, IT - Reviewed by RICHARD - 28 September 2020

" Your booking system is simple and reassuring. The local rental firms you use seem to those with a positive reputation, which I like - Thank you! "

" Very efficient and easy to collect the car. I tried using Wise Cars as a broker who set me up with B-Rent, but their lack of customer care and interest was appalling and resulted in me cancelling the arrangement and coming back to yourselves - Auto-Europe, with a reputable partner in the form of Europcar. The staff at destination were courteous and car was clean and new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MARK - 28 September 2020

" Ok "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NEAL - 28 September 2020

" See above - exceptional. "

" Overall, excellent. The guy at the counter was particularly helpful and good. Brilliant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BARI, IT - Reviewed by IAN - 22 September 2020

" as above "

" Excellent service at Bari Airport. Good reliable car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MICHAEL - 21 September 2020

" See above "

" We booked a medium size car when we went to pick up they only had a small vehicle a fiat panda or a large fiat estate in fairness they gave us the estate for the same price but insisted that we provide security for £660 even though we had paid for the car they weren't interested in the voucher auto Europe had issued as far as any excess damage was concerned "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by KAREN - 14 September 2020

" I had a very bad experience as described above. I would like this matter to be taken up further with Europcar. Thank you. My likelihood of a referral largely depends on the outcome of my complaint. Thank you. "

" I have filed a complaint about the customer service at Europcar in Pescara, Italy, which was extremely unpleasant, hostile, and I was charged Euro 102 for a few minor scratches on the back left hub, both less than and inch long and which will not take the regulated 1 day to repair (buff in this case) and which should be considered normal wear and tear. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GIUSEPPINA - 11 September 2020

" Very impressive service. "

" Very efficient check in . The employee was very professional,fast and efficient. Explained about the damage the car had and invited me to double check and take pictures for my own peace of mind. Very impressed. Also returning the car was stress free, fast and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by LUIS - 07 September 2020

" Great experience overall! "

" Great overall. One problem was that the oil was low. After stopping at a petrol station, the attendant checked and the oil was very low, to the point where it needed a litre adding - which I paid for. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERUGIA, IT - Reviewed by MARTIN - 29 August 2020

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by MARK - 02 August 2020

" 00000000000000000000000000000000 "

" 00000000000000000000000000 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by FRANCIS - 31 July 2020

" Overall , this was one of my best car hire experiences. The booking process was easy with clear pricing. The car was clean and well prepared for the rental. Pick up and drop off was straightforward. The staff at Europcar were pleasant and efficient. "

" The young lady at the desk was very friendly, polite and efficient. She arranged for us to pick the car up earlier and drop off earlier. The car was clean, undamaged, apart from one minor scrape on the front wing which was recorded. The drop-off was fast and efficient, with the final invoice emailed shortly afterwards. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MICHAEL - 25 February 2020

" Third or fourth time of use and again a good experience "

" Good service, good vehicle and easy no fuss return . I would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CHRISTINE - 24 February 2020

" Useful comparaison website "

" I am very unhappy as we were charged 90 euros for the one way drop off fee when we had been told it would be 60 euros. This was slipped in to the bill on return and added to our final emailed invoice. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by MARK - 11 February 2020

" simple easy system and good value "

" simple easy system and good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by PATRICK - 09 February 2020

" Overall, good. "

" Compared with Scicily by Car, Eurocar are far superior and don't try to charge you for scratches that were there before so I am very happy with them. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by SALLY - 30 January 2020

" On my return to Bologna Airport, the car lost power and the dashboard flashed up "Startstop not available". "

" On my return to Bologna Airport, the car lost power and the dashboard flashed up "Startstop not available". "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VENICE, IT - Reviewed by OLEKSII - 02 January 2020

" all good "

" all good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TURIN, IT - Reviewed by BOBBIE - 24 December 2019

" Excellent "

" Excellent service will definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JAWAD AWAN - 19 November 2019

" very very good "

" Very Good although the car I Booked I didn't get it but advisor helped me a lot to solve the problem Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by PAUL - 31 October 2019

" Good car but engine size restricted manoeuvrability "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by STEWART - 27 October 2019

" Easy experience from booking, to picking up and to dropping off. Great car, very pleased with the experience. "

" Excellent service, quick and easy to book the vehicle I wanted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JONATHON - 25 October 2019

" Please see above "

" Low tyre pressure warning light on when we collected vehicle. Booked a V W Passat estate size car and was given a significantly smaller Skoda Octavia estate instead, which only just accommodated our luggage. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by GRAHAM - 25 October 2019

" . "

" The car we collected had no oil in the engine which could have proved very costly to us. The car only had 8000 miles, how come there was no oil??? "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MILAN, IT - Reviewed by GHAZWAN - 24 October 2019

" I haven't had any troubles or worry , well recommended "

" Nice helpful staff at the desk which didn't take more than 10 minutes for paper work and handed the keys in 5 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by MARCO - 23 October 2019

" Actually wanted an Alfa Giulia but wasn't available. Great service. "

" Top end Mercedes E Class was a bit dirty inside. Could of been cleaner. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by IAN - 23 October 2019

" Good communication about the car and the hire process. Will definitely use again "

" As ever with any car rental the experience is never a particularly pleasant one. The counter staff are very pushy to sell you 'extras' and the pick up and drop off is very stressful. This is usually after a tiring long flight or journey. At Catania airport there was not enough European staff to deal with the pick up/drop off process. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

VERONA, IT - Reviewed by ELIOR - 22 October 2019

" I contacted the staff in autoeurope which were very willing to help, but they said it would take about an hour to make the entire process (which is reasonable I guess) but I was very late already so I just settled for the provided car "

" They didnt have the car (or similar) I ordered in stock, so they gave another type of car or offered to cancel the booking which is highly unreasonable given that I just got off the plane and I have 4 hours drive ahead of me. They also offered that I would add more money to get something similar to what I ordered. I ordered a Mercedes GLA, and they gave me a Mercedes CLA. The car I got was very basic and didnt have the basic features you would expect to get in a Mercedes. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by KARLA - 21 October 2019

" Worked great "

" Fantastic experience. Fabrizio was so kind and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GLEN - 21 October 2019

" Would have preferred a car in better condition and to charge additional without explanation is not acceptable. "

" The car that we hired had been through a hail storm with almost every panel on the car damaged - still drove ok. My main issue is that on returning home I noticed they have taken an additional £10.91 from my credit card and I have recieved no explantion for this charge. On checking the paperwork I cannot see an email address to contact them - could you assist in this matter? "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BRINDISI, IT - Reviewed by LINAS - 17 October 2019

" I just booked online the car and I had no any issue during my trip. "

" I just booked online the car and I had no any issue during my trip. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GUS - 14 October 2019

" Collecting and dropping the car off was fine. However there wasn't oil in the engine, or coolant so the car overheated on a motorway. We had to wait for the engine to cool down on the hard shoulder and then slowly drive to a petrol station to work out what was wrong. This was very stressful, and also made us late for our air b n b booking and miss our initial check in. I have no idea how you rented us a car without oil or coolant in it, do you not check this before you rent cars? "

" Collecting and dropping the car off was fine. However there wasn't oil in the engine, or coolant so the car overheated on a motorway. We had to wait for the engine to cool down on the hard shoulder and then slowly drive to a petrol station to work out what was wrong. This was very stressful, and also made us late for our air b n b booking and miss our initial check in. I have no idea how you rented us a car without oil or coolant in it, do you not check this before you rent cars? "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by MICHAEL - 11 October 2019

" Not good "

" Very confusing queuing procedure at reception office desk for ticket to be attended to given option to choose one of four buttons but not clear which one is applicable to my booking. One person got a ticket for a pregnant person by mistake and was not and then rejected at desk and told to get another ticket but would be back of que with new number. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by MARK - 11 October 2019

" All was fine "

" All was fine. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by NEAL - 11 October 2019

" I will definitely use Europcar again "

" Excellent and very fast processing at the counter. Much better than others "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by ROBERTO - 11 October 2019

" Taking a long time to resolve a query with Europcar "

" All the paperwork was completed and just as the keys were handed over I was told that the petrol was only 7/8s full and to return the car 7/8s full. I did that and European has still charged me for excess petrol - or at least that's what I presume they've done as they appear to have been able to put a debit on my credit card very quickly but haven't done the same in explaining the charge. I am the process of querying this with autoeurope but this seems to be taking a long time! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

ROME, IT - Reviewed by PETER - 08 October 2019

" Apart from the pickup it was fine. The pickup experience was very off-putting. "

" Very long delay at the counter at Fiumicino obtaining the van. This was difficult when with a large family group including a young child. There was a huge queue. The provision of 'Premier' service to allow some people to jump the queue was frankly annoying. It took about 25-30 minutes to get to the front. There also seemed to be some problem getting it and when the first one arrived it had not been cleaned inside "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ROME, IT - Reviewed by STEPHEN - 08 October 2019

" Initial paperwork took too long more people needed on desks "

" Only real problem was time it took to do initial paperwork. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by HELEN - 06 October 2019

" I always use auto-europe. They are helpful and find excellent deals "

" All fine "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by JOHN - 30 September 2019

" Reasonable price. Really easy systems. "

" Good car. Counter staff and drop off excellent. Car pick up rather disorganised. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by DEREK - 28 September 2019

" Nothing to add. "

" Car was fine, pick up and drop off straightforward, deposit cancelled promptly. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUCCA, IT - Reviewed by ROSE - 28 September 2019

" See my comments above. "

" Nicola at Europcar in Lucca was incredibly rude and unhelpful. Our train was late which meant not being able to pick the car up until 6.35 pm. He refused to wait and told me to come back in the morning. This was incredibly inconvenient but I managed to make it back by 11.30 when he told me there wasn't a car available because he'd told me to get there by 8.30. He never said 8.30. I would never have been able to make it for 8.30 so I would have told him that at the time. I managed to keep my cool but his manner was horrendous. He did 'find' a car which was covered in dents and dirty but by that time we just wanted to get out of there. I still haven't had my deposit released. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MILAN, IT - Reviewed by RICHARD - 27 September 2019

" Please see above comments (in section 3) ... I am struggling to understand why I would choose AutoEurope for future car hire ... any comments ??? "

" The pick up procedure was a FARSE - We waited almost an hour for the car to appear, despite being told when we arrived that it would be available in "5 minutes" ... when I chased the pick up staff after 20 mins, and then again after 40 mins, I was told "just wait" ... no explanation, no apology, no apparent interest in providing even a 'basic' level of Customer Service. VERY UNIMPRESSED "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by RICHARD - 27 September 2019

" Staff at Europecar desk were very unfriendly, insisted that I supplied them with two credit cards in my name made the entire process as difficult as possible. Dreadful. "

" Staff at Europecar desk were very unfriendly, insisted that I supplied them with two credit cards in my name made the entire process as difficult as possible. Dreadful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FLORENCE, IT - Reviewed by ALAN - 27 September 2019

" Why does it always take so long to actually get the keys and drive away from the desk. It seems that the whole process could be vastly improved if more details were already provided to the hire company before the actual key hand over process. All providers seem to be the same - surely the process could be automated?? "

" Counter staff in Florence were pretty miserable, although reasonably sensible. Car had more damage than was owned up to on paperwork at the start of the rental. Thankfully this did not cause a problem at the return of the car "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GARY - 26 September 2019

" An easy service to use and took the pain out of car rental on holiday :-) "

" Car supplied had seen better days and had a lot of pre rental damage, this with the inadequate clean lead to a bad impression :-( A pity as previous experiences with Europcar were good. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by ANDREW - 25 September 2019

" see above "

" The car I ordered was an alfa romeo saloon - what what available was a fiat 500 xl - a very different car. Apparently in Palermo they have never had alfa romeos so please do not advertise them. To stress the staff were lovely - the top management elide the truth. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by THOMAS - 24 September 2019

" Waited over three hours to collect the car, the place was carnage, no order, little organisation, poor communication - overall a dreadful experience. Delivering wasn't much better and took over an hour. There was one lady trying to deal with 4 customers. The car wasn't great either. Won't be using Europcar again. "

" Waited over three hours to collect the car, the place was carnage, no order, little organisation, poor communication - overall a dreadful experience. Delivering wasn't much better and took over an hour. There was one lady trying to deal with 4 customers. The car wasn't great either. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BARI, IT - Reviewed by OLIVER - 23 September 2019

" Still waiting on partial refund "

" They were not able to provide the vehicle i booked and lowered my booking level, i am still waiting on a partial refund and will need to inform my bank for a charge back. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

AREZZO, IT - Reviewed by JOHN - 19 September 2019

" Very pleased generally "

" Very pleased generally "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARK - 18 September 2019

" Auto Europe however is a site we will use again. The insurance protection is good value and the booking process is easy. The only observation we have is that our dissatisfaction with the car spec and cleanliness and the premium paid for a car we did not receive seems that it will go unanswered now due to the intermediate nature of Auto Europe between us and Europcar. We are also still awaiting the return of £300 deposit held against our debit card. "

" In the UK we always book with Europcar. The specific car class we reserved was subject to confirmation. It was a premium class auto coupe style. The booking was confirmed but what we received was a standard station wagon when we ordered was a shorter car in a premium class! Also the car was dirty inside and we don't think it has actually been cleaned before our hire. It utterly spoiled our driving holiday and was not what we booked or paid for. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by GIUSEPPE - 17 September 2019

" Wobderul "

" Very good, waiting time for pick up was a little long but other than that, no complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by CHRISTOPHER - 11 September 2019

" Ok "

" Insurance costs and sat nav costs not clear at booking stage "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by ALAN - 11 September 2019

" As above "

" Collected car late at night and no flood lite area to inspect the car e.g take photographs of condition of car. Additional payment has since been debuted from my account without any explanation. Difficulties if contacting anyone / slow response to follow up email as to why additional charge has been debited. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BARI, IT - Reviewed by PHILIP - 10 September 2019

" Unacceptably long wait to collect car (nearly 2 hours!!). Car was very dirty. Damage to car listed was incorrect on collection. i asked Europcar representative to update the list of damage, which was done. However that damage was not listed on drop-off (so next hirer is at risk). "

" Unacceptably long wait to collect car (nearly 2 hours!!). car was very dirty. Damage to car listed was incorrect on collection. i asked Europcar representative to update the list of damage, which was done. However that damage was not listed on drop-off (so next hirer is at risk). "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PISA, IT - Reviewed by SUSAN - 09 September 2019

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by SIME - 08 September 2019

" We had a very unpleasant experience, when picking up a vehicle at the airport in Palermo. An official working at Europcar did not acknowledge that we paid for vehicle insurance through Auto Europe. She said it had nothing to do with them and that we do not use agent like Auto Europe in the future. Also she charged us an additional 200 euros for insurance. I'm curious what about that excess guarantee with extensive coverage that we paid to Auto Europe? How can we get our money back? "

" We had a very unpleasant experience, when picking up a vehicle at the airport in Palermo. An official working at Europcar did not acknowledge that we paid for vehicle insurance through Auto Europe. She said it had nothing to do with them and that we do not use agent like Auto Europe in the future. Also she charged us an additional 200 euros for insurance. I'm curious what about that excess guarantee with extensive coverage that we paid to Auto Europe? How can we get our money back? "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANNA - 05 September 2019

" Please help "

" I drove the car from the airport to my destination about 250 km on motorways. When I switched off the car a dialog box was saying low pressure on tyres When I took the car to drive to the airport one wheel was flat. I had left extra time to stop at the garage to check the tyres and then drive back to Malpensa airport. It was 1.30 and my flight I called the assistance and at the same time noticed that there was no spare tyre but just a compressor but the foam was coming out from the wheel and did not work. I called the Europcar green number for assistance and was sent a recovery car at 3pm who did not leave till past 3.30. In the mean time I was asking for a replacement car and was told that there was ony one in Guarene the opposite direction of Milan and 70 km away. I had no choice but take a taxi in order not to miss my flight and my daughter's back to London. At the airport I went to Eurostar where I was told to email my taxi receipt, which I did. I have not received an acknowledgement of my email. When tryimg to call Malpensa Eurostar there is no answer and after 20 mn wait the line drops. What do you advice me to do.?I am a faithful europcar customer and I dont use anything else as I trust you. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by THEODOR - 02 September 2019

" Smooth interaction, no problems. "

" Everything went OK, no hiccups. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUCCA, IT - Reviewed by WILLIAM - 26 August 2019

" Based on my own experience I would have no hesitation in recommending Europcar. The staff were efficient and dealt with our rental speedily. Absolutely no problems whatsoever. In fact if I was travelling to Pisa again, I would nearly travel on to Lucca to hire a car with Europcar I was so impressed with the ease especially as you hear so many horror stories. "

" I found Europcar to be very efficient and easy to deal with "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ALEXANDER - 24 August 2019

" Always finds a good deal "

" Not enough staff at drop off (only two) so it took far too long to return "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 23 August 2019

" See above. "

" Having made this booking last January believing there was nothing else to pay,and paid in full some six and a half months in advance waited 1.25hrs only to be told you have booked through a broker there is more money £250 to pay to be fully covered,then only to find a very nice car,Mercedes 180d, most unsuitable for vehicle rental,to many gadgets,my experience was not good,jg. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARI, IT - Reviewed by SHAUN - 22 August 2019

" Okay "

" Okay "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by TERRY - 19 August 2019

" Car was OK, quite damaged though. Counter staff at the airport beligerent and unhelpful. Advertised package not delivered and was mis-sold. Disappointing !! "

" Booked an inclusive package (only for that reason). It turns out that the 'extras' were not included and I had to pay around £300-£400 "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by MICHAEL - 18 August 2019

" Based on this experience I would avoid in the future "

" The time taken to pick up the vehicle was ridiculous and I did not receive the car that I had requested. The car I received was not at all similar to what I had requested. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA SPEZIA, IT - Reviewed by THOMAS - 15 August 2019

" n/a "

" Very easy & efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTONIO - 15 August 2019

" The combo Auto Europe and EuropCar worked out perfect for me (price, car, service). "

" Europcar was great, my flight late was several hours and my car was ready. Even got a little upgrade. The car was new but had a lot of scratches so it took some time to make sure each was noted. After I returned it in the early morning (out of office hours) I got an email by 12pm that the car was returned in the same condition. No surprise Europcar is safe. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANDREW - 14 August 2019

" Dealing with Europcar probably puts them in the top 5 worst customer experiences of my life "

" 90 minute queue only to be told they didn't have my car and I would have to upgrade to something over double our original cost. This is clearly one of their company scams - they were doing it to everyone in the queue. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by ANDREW - 12 August 2019

" Would definatelty use Auto Europe again. "

" It was very busy when I went to collect my car but the process was structured and organised which meant that although some waiting was involved it was not at all stressful. When my turn came to be served I was dealt with quickly and was not pressurised into taking additional cover or extras that I didn't need. Dropping the car off at the end of the rental was also easy and the member of staff that dealt with me was helpful and polite and I was seen as soon as I arrived so no waiting around for the car to be checked over "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CECINA, IT - Reviewed by SARAH - 12 August 2019

" Speedy service and excellent car. "

" First time with Europcar in Italy. Much less hassle than other firms. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JOSEPH - 11 August 2019

" Disappointed to be honest. The cavalier attitude was something that I did not appreciate and added early stress to my holiday "

" So we sat inside the car and there was a low tyre pressure sensor on the dashboard. After speaking with the guy at the counter he recommended that I take the car to the local garage and fill up the tires with air. He did say it's probably just a computer issue as the tires look fine as he pressed his finger up on the tire. This did turn out to be the case. But everytime I entered the car I would get this error message which obviously sowed a seed of doubt. As a customer who is paid for a service I would not expect to be told to take it to a service centre to have the tires checked this should've been done for me. Not the best way to start a holiday to be honest "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 3

CATANIA, IT - Reviewed by ABIGAIL - 11 August 2019

" We were very disappointed that basic and essential car maintenance was not properly carried out on our hire car. The location and organisation of pick up and drop off was a hazardous trek to get to. And to top it off the add on extras cost more than the original car hire. "

" Pick up and drop off location very difficult locate and get to. No proper pedestrian walkway, unable to safely get elderly relatives and children to pick up office. Chaos and congestion at drop off point office because lack of space for cars. The oil light started flashing as we drive off. Once at our destination we checked the oil and the dip stick showed empty. Then the light stared flashing for low tyre pressure. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by JAMES - 10 August 2019

" Would definitely use AutoEurope and Europcar again. "

" Pick-up took a while but only because they were so popular. Couldn't fault the car not the drop-off - absolutely perfect. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by GLYN - 05 August 2019

" Would use again "

" Efficient -no problems at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by YOUCEF - 01 August 2019

" 5 stars "

" I'm pleased with the whole experience with europcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by PAOLO - 27 July 2019

" Very good "

" All good except a long queue at the check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by IVAN - 26 July 2019

" Fast pick up and drop off ,new cars . "

" Excellent sirves. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by FERGUS - 18 July 2019

" See above "

" A few days into our rental we returned to the Airport and asked to upgrade to a larger vehicle and would pay the additional cost, we were told by the young lady that no cars were available that day, when asked could we return another day she replied that no cars were available for the next week. I checked Europcar website & it shower larger cars were available - clearly this young is in the wrong job. It ruined our vacation as our vehicle did not fit the job "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by MICHAEL - 11 July 2019

" I have used auto europe for several years and have recommended them to several persons over the years. "

" They provide a hassle free professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GEORGE - 11 July 2019

" I will reserve this until I am satisfied that the above is resolved. "

" On collection I was left standing for one hour despite asking a number of times where the car was. No keys! Eventually I went back to the counter to cancel. Apparently the car was not available despite it being allocated. I wS offered an alternative. A lesser class. Handed keys and told it's in the car park. No inspection and no demonstration. Just left to get on with it. I took a video of the interior and exterior and noted damage. On handing in the same experience. Nil customer service. Eventually a guy took the keys and tried to con me for the damage. I pointed out my video and he shut up. I then found out that I did not have to hand it back until 24hrs. I had booked for a specific time scale and took that as the agreement so am actualy out of expense for this too. I will peruse compensation for all of the above. Appalling service. The worst I have ever experienced. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by SAMANTHA - 17 June 2019

" Chaotic direction from airport to pick up Poor customer service on pick up Badly signed n area to park on drop off "

" Very abrupt counter staff on check in Had to purchase extra insurance costing same as rental! "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 6

PISA, IT - Reviewed by DAVID - 09 June 2019

" We have not used Europcar for sometime and we were impressed. "

" It was hassle free, which makes travelling so much easier! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ROBERT - 01 June 2019

" Generally smooth and easy and no long queue on collection "

" Easy admin process. Wasnt explained clearly exactly what I was signing agreement to when car was returned. Couple of wheel scratches had not been identified on vehicle condition report when car was picked up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by DARYL - 28 May 2019

" See above "

" Why oh why does it take so long to check in at the counter. Surely in this day and age the whole thing could be done on line beforehand - the process is pre- historic Please stop your staff from trying to scam us out for more money for things we haven't requested and don't need - upgrade/ insurance. Please have more than one person on duty at returns on a busy Saturday morning "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VENICE, IT - Reviewed by DAVID - 25 March 2019

" I have used Auto Europe on a number of occasions and have never had a problem and have been happy with the service but I am now concerned that by going through a third party the hire company does not treat you as they would if you hired the car direct from them. I would suggest to friends that they might bear this in mind when hiring cars. "

" On return a very small stone chip on the windscreen was pointed out by Europcar staff although I wasn't aware of it and it was so small you could not see it from inside the car. However I accepted that I had to pay for the damage which was Euros 515.84 for a replacement windscreen which I am now trying to claim from my insurance company. The problem is I need a copy of the rental agreement to make my claim and 3 weeks on I have still not been sent a copy despite numerous requests. For an international company like Europcar I think is an unreasonable delay however I hope they will resolve this soon. If they had responded promptly with my request I would be happy to have recommended Europcar. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TURIN, IT - Reviewed by NICHOLAS - 21 March 2019

" Good customer service by phone "

" Easy rental "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by NICHOLAS - 20 March 2019

" I think an extra member of staff to walk you to the car would be helpful - find the car park, then find the car unhelpful. Also if I pick a specific car, I would like to know in advance that I am getting an alternative. "

" I find the add on insurance unnecessary and annoying: just quote me the all in price. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MARK - 20 March 2019

" Negative experience for us especially being told that there wasn't anything that we can do to keep the booking. We've had to pay more money to book another car. "

" My husband and I did not have 2x credit cards so we were unable to take the car and we had to forfeit the booking even if it was already all paid We then had to make a new booking somewhere else, luckily your competitors had cars available for us to hire and they only asked for 1x credit card. From where I come from, it is abnormal to have more than 1x credit card. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TURIN, IT - Reviewed by BOBBIE - 01 March 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PAUL - 26 February 2019

" Europcar initially failed to provide us with an acceptable car The nominated automatic car was filthy dirty and damaged and they could not offer any alternative automatic car of any size or make. We were forced to accept a manual car which was also filthy dirty when offered to us but, after washing, proved to be a very nice car for me but not entirely for my wife who much prefers an automatic. It took the best part of two hours to resolve the situation. The desk clerk was pleasant and as helpful as he could be but let down by the poor management of Europcar. "

" We disembarked from our flight about 16.45. We went to the Europcar rental desk in the car rental building by shuttle bus. We booked in for our car (an Automatic Golf) and then went to the parking area to pick up the car only to find that it was filthy dirty (covered in what looked like white foam). It was also badly damaged on the right front wing. I immediately returned to the booking desk and rejected the car. I requested a replacement automatic car but was told that you had no other automatic cars of any size or make. All they could offer us was a manual Alfa Romeo which was also filthy dirty. We had no choice but to accept that once cleaned and your desk clerk, Marco, who was very helpful, cancelled the charge for the second driver. We eventually left Pisa about 6.30p.m. and our drive down to the Buonconvento area was very busy and entirely in the dark owing to the delay. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 2

PESCARA, IT - Reviewed by THOMAS - 21 February 2019

" I always use Auto Europe and hire 6/7 times in a year. Prices are usually very good; however, quality of vehicles is variable. "

" Very large company; each customer is merely a 'voucher' to be implemented. Car is rough condition on the exterior, though clean on the outside; previous users had smoked in the vehicle, in spite of 'no smoking' sticker. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by PAUL - 15 February 2019

" Auto Europe is usually my first location when looking to hire a vehicle abroad, I've used Auto Europe several times over the last few years. Unfortunately Europcar let us down this time. "

" Firstly I have been charged 197 euros and I don't know why (an extra 36.60 Euros), I thought the price I had paid was full rental price, I did not take any extras. Secondly, the vehicle return was a disaster, the girl at the desk told me as I collected the vehicle to collect from P1, and return to P2, parking but not the area where normal hire cars go because ours was a minivan. I brought it back to P2, parked as close as possible to the desk (about 10 mins walk), the man at the desk said I should not leave it there and I should go back and get the vehicle and bring it back to either P1, or the standard car collection area. After arguing, I retuned to the car, 28.5 mins later and had to pay my own money to take the car from P2 and take it back to P1. When I got back to the Europcar desk, the staff refused to reimburse my extra parking charges saying I should not have taken to P2. I was also by this time 45 mins of messing about that I did not need, I was hot and bothered. Extremely poor service. I expect the issue is because the instructions given about returning the vehicle were not clear enough, maybe they should do a printout for minivan return instructions in different languages? Thirdly, the snow chains included with the vehicle, one of the 2 chains was smaller than the other and it was broken. I needed to use the chains during my trip, and was only able to put one chain on the vehicle making it dangerous to drive on snow covered mountain roads. Otherwise the vehicle was in very good condition. I have hired cars at Bergamo for the last 7 years, I have never previously experienced the issues I experienced with Europcar. Very very poor, and I am out of pocket. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PESCARA, IT - Reviewed by MARK - 14 February 2019

" works well "

" nice staff very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by BENEDICT - 12 February 2019

" Autoeurope were a great help to resolve. "

" The snow chains were broken and damaged the car. We kept getting told to call a different Europcar office, between Europcar Italy and the local office in France. I called Autoeurope for advice, then Europcar Italy finally helped once Autoeurope called them. This took 5 days, which meant we were without a car for almost the whole week. Then we had to take a day out of our holiday to make a 6 hour round trip to collect a replacement car, because they would not deliver. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by ALISON - 05 February 2019

" When I realised my error in the timing and contacted Autoeurope, I was very disappointed with the response. They just saw it as an opportunity to try to get more money out of me and would not just contact Europcar to ask them to hold the vehicle WHICH WOULD HAVE BEEN GOOD CUSTOMER SERVICES. The phone number they gave me to contact Europcar in Bergamo myself was no longer in use. Europcar were excellent. Autoeurope you failed. "

" I had made an error in timing and then the plane was late, so was worried I would not be able to pick up my car. In the end there were no problems. I didn't get the car I thought I had booked, but was very happy with the car I did get. Also very happy with the level of English spoken. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TURIN, IT - Reviewed by BOBBIE - 13 January 2019

" Just need winter tyres "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by ROBERTO - 08 January 2019

" Staff was very kind, fast and effective. Highly recommended "

" Staff was very kind, fast and effective. Highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ALFIE - 04 January 2019

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SHAI - 16 December 2018

" Good service. However, the upgraded car was too big causing parking problems in old city centers "

" Good service. However, the upgraded car was too big causing parking problems in old city centers "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 8

PISA, IT - Reviewed by MARCO - 12 December 2018

" Excellent as usual, competitive prices "

" Everything went smoothly with minimal waiting time at collection, car in good conditions and very easy drop-off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by LEO - 26 November 2018

" Wait in reception one hour "

" No promised car available Staff try claim car damage what not been done in my car hire period Luckely i made full insurance advance "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 4

CAGLIARI, IT - Reviewed by CHRIS - 02 November 2018

" I was very put out that the car i had specifically selected, a Mercedes GLA, was not only not available, but I was told "we don't actually have any of those". My wife is interested in buying one, so it was an opportunity to test drive a car for a whole week. I feel like i was hoodwinked to a certain extent. We were given a fairly nice, reasonably new BMW X1, which as cars go was ok. But anyone who puts that in the same category as a GLA should be working in MacDonald's. Overall not the worst experience of my life, but in future i will book elsewhere, and i would be reluctant to recommend Auto Europe. "

" OK, starting with the drop off, that was amazing! We pulled up, a really nice guy came over to greet us, checked the car over / fuel etc, explained the process to us; all very efficient. Such a nice guy too. The process of collecting the car was great, i was however enormously disappointed that the car i had selected, a Mercedes GLA, was not only not available, but I was told "we don't actually have any of those". The employee at the desk was extremely polite and efficient, and very apologetic, and extremely patient with me not only being a grumpy customer at this point, but holding things up with a faulty Visa card. The whole process took only a few minutes, and we were on our way. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by BERNARD - 28 October 2018

" Not a good experience. I won't be coming back. "

" The car was dirty outside and inside Ehe staff at pick up was rude I didn't get the car I asked for and got a poorer equivalent "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

NAPLES, IT - Reviewed by ALAN - 28 October 2018

" Car was good that's it "

" Long q picking car up took an hour from my vacation unhelpful staff dropping car of , no were to park late for my flight "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by MARTIN - 27 October 2018

" Complete rip off and false advertising of pricing "

" I was advised £49 for car hire when booked, I have just found out my credit card has been charged £450 How can I query this "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PISA, IT - Reviewed by DUNCAN - 27 October 2018

" All worked as usual "

" Counter staff spent 5 minutes talking to each other before serving us, subsequently had to wait a further 15 minutes while car was prepared. Otherwise straightforward. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MILAN, IT - Reviewed by JOSE - 25 October 2018

" Staff were helpful and the service was no fuss and very quick. Location for pick up was easily accessible. I am very pleased and would definitely use Autoeurope again. "

" It would have been useful to have the option of selecting the full insurance when making the online booking. Other than that, the experience was great and the car was comfortable and in great condition. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ROGER - 24 October 2018

" not use who auto europe is "

" disorganised, "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

BRINDISI, IT - Reviewed by MARIO - 23 October 2018

" n "

" n "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by JACQUELINE - 16 October 2018

" See above "

" It was easy to locate and access the counter, to collect the car. Returning the car was even easier. Car was a bit dirty so had to keep wiping dirt off with my hand to check for scratches at pick-up (as, I knew if I missed a scratch at pick-up then I may be held accountable for it at drop-off), so a cleaner car or provision of cloth by staff to wipe down car when checking it at pick-up would be useful. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by MARK - 13 October 2018

" Excellent service "

" Very good service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by GEORGE - 11 October 2018

" Very efficient "

" Car dirty and scratched such that we had to take extra insurance to prevent being charged for damage we had not caused "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FLORENCE, IT - Reviewed by NICHOLAS - 04 October 2018

" Will try again next time "

" Staff were helpful over a delayed flight, but being a disabled person the drop-off was extremely stressful "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VENICE, IT - Reviewed by PETER - 04 October 2018

" We were very disappointed that we had to travel to the airport to collect the car. We would have expected someone would have delivered the car to our location. We lost 4 days holiday not to mention the frustration and inconvenience this has caused. I am currently claiming the loss of 4 day plus a taxi fare. Total cost £285.52 Your comments would be much appreciated. "

" We collected the car from Venice airport on 13th Sept - no issues. One of the tyres needed to be replaced on 18th Sept. The car was taken away and WE collected the car the next day, late afternoon. On Sunday 23rd Sept I was unable to start the car, It had developed an electrical fault. We tried contacting your contact Venice airport number 041 541 5654 but no reply. We rang for at least two hours ! I rang the emergency number, the car was collected later that day. We were advised to contact Venice airport to arrange a replacement car. We took a taxi from Gaiarine to Venice airport on Monday morning 24th Sept. They did not have a car available but a car was finally found and delivered by midday. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MILAN, IT - Reviewed by SHIRLEY - 03 October 2018

" As noted above. The Europcar branch staff and manager at Milan Malpensa airport were immensely helpful and ensured that I received a suitable vehicle, even though they had to get it in from another branch. "

" I was offered a free upgrade to a larger vehicle as what I had reserved was not available on the day. I declined this as I had some concerns over the area in which I would be driving and parking. The Europcar branch staff were immensely helpful and although there was a delay, they ensured that I received a car that met my requirements in terms of size and automatic transmission. This was certainly among the best treatment I have ever received from a car-hire operator. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERUGIA, IT - Reviewed by RACHEL - 01 October 2018

" I was disappointed to be charged a few hundred pounds for some very minor scratches. Luckily I had separate insurance, "

" RIp-off charges for small scratches on car. Be aware when booking. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ANCONA, IT - Reviewed by ELIZABETH - 29 September 2018

" As above "

" Really efficient, punctual, friendly and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID - 28 September 2018

" I just hope no money will be now taken from my credit card. "

" I felt under pressure to take extra insurance cover at the desk. No one at the drop off point on my return. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 4