Auto Europe
- North America
- Central America
EUROPCAR MEXICO CUSTOMER REVIEWS
- 6.5
- 6.1
- 6.9
- 7.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR MEXICO Car Rental Reviews
Average Rating for Europcar :
CANCUN, MX - Reviewed by ANDREW - 27 February 2025
" Got a great rate for 12 days hire but ended with an old car with poor paintwork. I only used it for 3 of the 12 days to travel to and between resorts and airport. Parked for most of the time. Still cheaper than transfers with local firms or taxis. "
" I have my own excess insurance cover. This seems to annoy the provider as I do not require any additional extras. The car provided reflected this. Lots of damage and poor quality. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CANCUN, MX - Reviewed by MICHAEL - 08 February 2025
" Trouble free experience with collection/drop-off "
" First class service from Europcar Mexico "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by JOHN - 17 March 2024
" I use Auto Europe most of the time. "
" The cars were so hemmed in on collection that it was difficult to check. Thankfully Europcar had a record of one dent we missed as it was underneath the car. The drop off took for too long. Only 2 people checking when there was a very long queue. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MERIDA, MX - Reviewed by CLIVE - 29 February 2024
" Nothing to add! "
" All good. A relatively new car, efficient staff at start and end. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MONTERREY, MX - Reviewed by DAVID - 08 February 2024
" i was shown %0.00mxn end balance so i signed the end contract as requested - returned home to find $1,400.00 charge on my card !! - no reason given - no contact numbers responding "
" i was shown %0.00mxn end balance so i signed the end contract as requested - returned home to find $1,400.00 charge on my card !! - no reason given - no contact numbers responding "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MERIDA, MX - Reviewed by CLIVE - 01 March 2023
" Fine. "
" They were very efficient and helpful when we collected the car, but we had to wait a while when returning it as there was only one person on duty and a number of cars to check back in. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CANCUN, MX - Reviewed by ZSOLT - 20 February 2023
" Car categories are different than in Europe. Standard size is smaller in Mexico, it would be a mid size in Europe or economy in the USA. it would be good to know in advance "
" Pickup is not at the airport, needs to take a shuttle but to car rental Center. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CANCUN, MX - Reviewed by PETER - 28 January 2023
" I have been happy with Auto Europe and have used them many times. I hope that you'll be helpful with dealing with the above mentioned card dispute. "
" The car was not in good condition and had done c60,000km which is very high. Given the cost of hiring cars these days I would have expected a better vehicle. I'm also having an issue as instead of removing the hold on my credit card for the security deposit which is expected instead they've charged me the deposit and then refunded it. This has incurred me a loss of c£114 as a result of the currency conversion. I'm taking this up with both EuropCar and my credit card company but will seek your assistance when your office reopens on Monday. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
CANCUN, MX - Reviewed by ANDREW - 03 December 2022
" See above "
" Bought all included packagae from Europcar. Expected to only pay for young driver at pick up - $11.50 per day or $90 for 8 days. This was billed as £168. I queried and counter staff said it was taxes. I didn't agree but was in a difficult position as all was in Spanish and midnight and we couldn't get car unless agreed. Also Europcar did not do an inspection. I asked and they said photos done on exit. This worked OK but could have been explained upfront and photos only arrived via emailafter we left. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PUERTO VALLARTA, MX - Reviewed by PAUL - 23 April 2022
" I generally find Auto Europe are more up front with package contents, especially insurance details than other "agents". "
" Renault Kwid. We had the usual hard sell of extras but they didn't push this. Excess was $1200 US rather than the 800 stated. Tank not full which was not a problem but they questioned us about it when returning car as they had made no record of it. Car was not really clean but just acceptable. Lots of dents/scratches but no joint inspection, just an emailed list which we had to check. We were expected to photograph the car, and we did! All was fine on return apart from the discussion over fuel but we had a photo of the gauge and mileage to evidence our argument. There was no parcel shelf and pointed out the security issues with this. A member of staff searched for one and found one from a different make that he had to wedge into place, not ideal but it did work. The car did not fail us but was not the best runner,, saying that, it did cope with mountain roads albeit sluggishly. It did have good ground clearance which was needed. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CANCUN, MX - Reviewed by PAUL - 10 March 2022
" See above! "
" After a long transatlantic flight and clearing customs, we got to Europcar and it was MAYHEM! Lots of people sitting around outside, and no obvious system in place to enroll you on the waiting list. People were wandering around aimlessly not knowing where to queue or how to get on the waiting list! Eventually after about 15 mins of asking people, I eventually appended myself to the 20 person waiting list, and 2.5 hours later managed to get a car. The staff were all busy but the systems were totally inefficient and the number of staff totally insufficient! Given that I had a 3hr drive ahead of me at night on strange roads after an 11 hr flight and 2.5 hr wait for a car, I was not best pleased! I would NOT recommend using Europcar and will NEVER use them again! "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CANCUN, MX - Reviewed by JOHN - 25 December 2021
" Unfortunately, AutoEurope is no longer as competitive as other consolidators "
" Hassle over pre-existing broken rear light could have been avoided. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 7
CANCUN, MX - Reviewed by RUPERT - 09 January 2020
" When we took the car we were FORCED to pay for some daily charge to cover vehicle breakdown. Hurrah I hear the management team shouting, well done to that sales person. OUTRAGEOUS. The idea that if your car breaks down we have to pay extra, to be sure that someone will come out and sort it out? Just what kind of a tin-pot hire car company is Europcar? The car itself. No central locking????? what is this, the 1970's? how do you even find new cars without central locking? And drop-off, a complete shambles, no organisation/no system and a rude manager. "
" When we took the car we were FORCED to pay for some daily charge to cover vehicle breakdown. Hurrah I hear the management team shouting, well done to that sales person. OUTRAGEOUS. The idea that if your car breaks down we have to pay extra, to be sure that someone will come out and sort it out? Just what kind of a tin-pot hire car company is Europcar? The car itself. No central locking????? what is this, the 1970's? how do you even find new cars without central locking? And drop-off, a complete shambles, no organisation/no system and a rude manager. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CANCUN, MX - Reviewed by NINA - 23 April 2019
" Easy and efficient service, all done electronically and without any complaints. "
" Excellent service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by ROBIN - 15 April 2019
" Quick and easy with Auto Europe "
" Rather than ensuring I was quickly provided with the car I ordered when I arrived at the Europcar office, the employee I was assigned went on a hard sell agenda in which he tried to sell me insurance, extra drivers, sat navs etc, and even claimed that the car I had ordered was unsafe and I should purchase an upgrade - I am not an idiot and dont appreciate being treated like one. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CANCUN, MX - Reviewed by ANDRIY - 07 March 2019
" very unsatisfied, not competent and unreliable staff, poor quality of the car "
" this is not the first time I hire a car with EUROPCAR, I've always been reasonably satisfied but this time the experience had been poor. I booked a manual car and at my arrival I had been given an automatic one which I'm not familiar with. When I asked to amend the error the member of staff asked me to wait a little bit, 30 minutes later they gave me another car, it was again an automatic one. Finally after another 40 minutes of wait they gave me a manual car which had been just handed back and needed to be checked and washed. The car itself was old (more then 70 thousand km) and with a long list of damages. We did not complaint too much to the staff, happy to finally start the holidays after 1hour and 20 min of waiting there. Unfortunately, on the last day, one of the tyres got punctured by a sort of a metal debris and we had to change it on the side of the road. At the drop off I have told the staff about that, they did not want to listen about the full coverage I have with auto europe saying that I have to pay them for the tyre and eventually claim from the auto europe for the refund. The staff tried as well to point at some bumps and scratches the car already had at the moment of the initial collection and we have been told to wait a "manager-supervisor" to make the complaint and explain her why I was not happy. After 30 minutes of useless wait we gave up and as we were late for the ferry, we paid the damage we were covered for and walked off very angry considering as well the troubles at the collection of the car. We have all the documentation of what happened and the photos of the car "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LA PAZ, MX - Reviewed by STEPHEN - 04 March 2019
" As stated above picking up the car seems to be very time consuming "
" Very slow admin process at car hire seemed to take about 30 minutes to process each customer "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by SACHIN - 01 March 2019
" Too much jargon and info on contract and stuff to decide on day. You should not have additional local charges and insurance options. everything should be done at booking. "
" I saw local reviews that worried me minor scuffs would be penalised heavily but we weren't charged for these. So very happy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by CLAIRE - 16 November 2018
" Overall they were efficient, helpful and the service was great "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10