EUROPCAR NETHERLANDS Car Rental Reviews

AMSTERDAM, NL - Reviewed by GIJSBERT EDZARD - 30 September 2024

" Nice guys. Quick, efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by WILHELMINA - 05 September 2024

" booking and collection was very easy "

" friendly, but expensive extra's "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by MALCOLM - 14 May 2024

" I couldn't have been anymore satisfied with our experience with Auto Europe. "

" Everything went very well and staff excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by KELSON - 06 January 2024

" pick up car dirty . "

" easy to book and feedback. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

AMSTERDAM, NL - Reviewed by KEVIN - 08 November 2023

" Excellent. "

" Smooth handover, pleasant and informative staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CHRISTOPHER - 25 September 2023

" Great value and very easy "

" All very smooth and the car was exactly as what I requested "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by KENNETH - 04 May 2023

" Really good price with insurance. Hard to beat on prices AutoEuropa. "

" Very well organised at the check in desk. Away in 10minute . Return even better. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by SHARON - 12 April 2023

" Not very good signage for key drop off "

" Very good, friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ALLAN - 13 October 2021

" Excellent service - smooth process. Especially nice car. "

" Excellent service - smooth process. Especially nice car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by DAVID - 09 August 2021

" Easy and so much cheaper "

" We arrived 1 hour early but thuis wasn't a problem. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by SJOERD - 16 July 2021

" We got a good solid car. All our suitcases fitted in. All went well! "

" Everything went really well!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JEANETTE - 25 September 2020

" good service "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by STUART - 18 August 2020

" First time using auto Europe, all documentation easy to download and understand. Good service and no issues with car rental and return from Europcar "

" Nice smooth easy car rental, no issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by KAREL - 09 June 2020

" Very poor customer service and no response . Disappointed. I lost a lot of money for no service. "

" Because of corona virus our flight was cancelled and we could not use the car. I just lost 131 pounds for nothing. I requested a refund but nobody answered my email. I am very abset about this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EINDHOVEN, NL - Reviewed by DAMIAN - 13 October 2019

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by MICHAEL - 28 September 2019

" Not auto Europe fault, it was the worst condition of a hire car i have ever had! "

" Well to be fair to the staff member at the counter they did their best, i have used europcar many times in the past and had no problems! The first thing was that they could not get me assigned with the car on the computer system this took a long time, problem with the computer system not the Staff members fault. Second thing was the car was in a bad condition, the worst condition of a hire car I have ever had, i have had cars out on hire all over the world! "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 2

AMSTERDAM, NL - Reviewed by IAIN - 23 September 2019

" Great return staff "

" Fine. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EINDHOVEN, NL - Reviewed by MIKE - 20 September 2019

" Car wasn't very clean on the inside but apart from that all good. "

" Good service all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by JENNI - 22 August 2019

" Nice Hyundai i20 which served us well for 15 days. Lovely to drive. "

" Nice vehicle. Very easy instructions and good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GUDRUN - 21 August 2019

" Smooth and timely "

" Smooth and timely, no try to sell additional frills "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by NICHOLAS - 21 August 2019

" Perfect "

" Great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JAN - 06 August 2019

" Would definitely use again. "

" Easy! Only problem was waiting on confirmation as we booked quite last minute. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ALLAN - 24 July 2019

" Good company to deal with...unlike Goldcar "

" No problems whatsoever..unlike my experience with Goldcar..who ripped me off for Euros 270..insisting I took extra insurance..when I already had taken it..when I complained to Autoeurope they told me that they were aware of customers being forced to take extra insurance..but were unable to stop it..I don't understand why Autoeurope continue to have dealings with Goldcar..bunch of crooks...!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DEN HAAG, NL - Reviewed by DAVID - 23 July 2019

" a very good experience "

" A very high quality station of the company. We received a very good new car. The clerk at the station was courteous and nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ANATOLI SHAKLIER - 08 July 2019

" Everything was ok "

" Ok "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by GREGOR - 06 July 2019

" Would deal with again "

" Very easy to find on arrival and in return of the vehicle. Staff helpful will deal with again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by WING SZE CONSTANCE - 27 June 2019

" it was the first time we booked a car through auto europe and we had an extremely bad experience. Our holiday was ruined and we made a complaint to the company, the follow up action was even worse. "

" i booked a 5+2 seater with europcar through auto europe and received the confirmation before going to pick up the car at europcar amsterdam airport. however, i was told that the booking wasn't a 5+2 seater car and europcar had only given me a 5 seater car. we travelled with a group of 7 people. even i had showed the europcar staff about the confirmation on a 5+2 seater car I received, his unhelpful and poor customer service really made us no choice but to accept the 5 seater. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by VELLORE - 31 May 2019

" As Above "

" Everything was nearly perfect except for the condition of the vehicle. It was an old mini van, done over 75000 km, with a lot of wear and tear and damage on the body. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

AMSTERDAM, NL - Reviewed by CHRISTINE - 22 May 2019

" I always use autoeurope for car hire as I find them reliable and like the way prices are displayed. "

" The desk was easy to find, the staff at pick up and drop off spoke English and were very friendly and helpful - they had set the sat nav to English for us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ANDREW - 17 May 2019

" . "

" When collecting the car I was not informed of the blue badge that is in the car, we where shown everything else that we need to see. I parked the car in a free 30min parking area to pick up some fruit from a shop, on returning to the car I had been given a 95 euro fine. A shop keeper came out to ask me if everything was ok so I showed him the fine and he said did you put the blue badge in the window, I said what blue badge, so had a look and found the blue parking badge that we had mistaken for a Disabled parking badge the same as here in the UK. I think as you supply the badges in the car you should inform your customers what the blue badges are for as part of the hand over. The fine and administration fee that you will add on will be more than what the car cost to hire for the 4 days, so with that it really did spoil our short break to Holland that we had been looking forward to for 6 months. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ROSEMARY - 15 May 2019

" No problems "

" On the whole very good. Just found it difficult to work out which parking bays to return vehicle to "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ROBERT - 12 May 2019

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PAUL - 18 April 2019

" I'm extremely annoyed that my experience with auto Europe ended badly. I'm still awaiting an email regarding the return invoice. Money has been taken from my account despite the dispute. Please can I speak to someone regarding this "

" I'm extremely annoyed that my experience with auto Europe ended badly. I'm still awaiting an email regarding the return invoice. Money has been taken from my account despite the dispute. Please can I speak to someone regarding this "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by MARTIN - 15 April 2019

" Even though I booked weeks before, the desk didn't have my reservation and told me they had no cars available. I insisted I had booked and confirmed, and they searched and found it was 'on request'. I have no idea whether this was Autoeurope's fault or Europcar's. But perhaps this would not have happened if I had booked directly - or at least I could have got the difference refunded. "

" Even though I booked weeks before, the desk didn't have my reservation and told me they had no cars available. I insisted I had booked and confirmed, and they searched and found it was 'on request'. I have no idea whether this was Autoeurope's fault or Europcar's. In the end they found a smaller car for me - however I still paid for the larger car, and pickup was slow. Drop off was outstanding - quick and very friendly. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by CHRISTOPHER - 11 April 2019

" Straightforward and good prices "

" Straightforward and good prices "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by OSHAN - 03 April 2019

" Good website and gave a good overview of all the service providers. "

" Good car. Quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JASON - 10 December 2018

" Please note discrepancy between what we believed had been ordered and paid for and what was actually covered "

" Although Sat Nav had been booked and was supplied, this was charged as I was told that our order thru' Auto Europe hadn't covered the cost. Very nice upgrade however. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JON - 26 November 2018

" Very helpful friendly staff , excellent English. "

" Friendly helpful staff who spoke excellent English "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PER - 05 October 2018

" everything OK "

" very good experience "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by CLIVE - 28 September 2018

" Will continue to use in future. Please don't change the way you do business. "

" Excellent prices and great customer service on the phone if there are any issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JEFFREY - 02 September 2018

" Really good all round "

" Staff were great. Process quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ANDREW - 02 September 2018

" Easy to deal with online and everything delivered as promised. As with all rental companies, the renter could enter much personal info online before arrival so that it reduces effort of agent at reception desk. "

" Better car than expected in the range. Vehicle not 100% prepared, but acceptable. Staff very helpful and friendly at every stage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by IAN - 31 August 2018

" Customer service was great. Value for money was terrible. Very disappointed. "

" I was charged $400 to drop off my vehicle at another location. In total I had to pay over $600 for 1 day van hire. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by DAVID - 30 August 2018

" Not the same car i booked expensive "

" The car we were given was nothing like i booked I booked a ford mondeo estate manual and we were given a toyota prius hybrid with automatic gearbox I booked car seats for the kids, got to the car, no car seats, the guy had to go back to the office to get the car seats drop off was really difficult, really hard to find a space in the car park at 5.30 am also he hadn't told us the key drop was in the terminal not by the office I thought the hire price was expensive "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by D. - 29 June 2018

" Clear website - you know what you will be getting. "

" Efficient and fuss free at AMS Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROTTERDAM, NL - Reviewed by RENE - 05 May 2018

" Women was rude when dropping the car off. "

" Still chasing my credit card refund. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by KARELINE - 12 May 2015

" I got a super nice car VW Golf automatic with GPS in it I was very happy "

AMSTERDAM, NL - Reviewed by JOHN - 06 November 2014

" Did everything I required, quick and easy, no fuss. Did what it said on the tin "

" Quick efficient and clear "