Auto Europe
- North America
- Central America
EUROPCAR PORTUGAL CUSTOMER REVIEWS
- 7.8
- 7.9
- 8.3
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR PORTUGAL Car Rental Reviews
Average Rating for Europcar :
LISBON, PT - Reviewed by IAN - 14 July 2025
" See above "
" I made an initial rental in the UK for £129.25. This included the hire and an out of hours charge which I was aware of. There were then additional charges for tolls, insurance etc which I was also aware of. It is the Premium Station Surcharge of 34.86 Euros. I understand this is a location charge, see below. I was not told this was going to be charged either at the time of booking or when we picked the car up at the airport? The whole experience with EuropCar was really good. The booking, the staff at the airport desk, the staff on return etc. But this extra cost has left a sour taste in my mouth. It looks like a hidden charge and a bit of a tax that we should have been told about before we booked. You just called me and are now hiding behind terms and conditions "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAULA - 12 June 2025
" I have emailed Europcar to make a complaint. I am awaiting a response. "
" We were given a battered and tatty Toyota Corolla. Had we not had elderly parents with us who were tired we would have not accepted this vehicle. The return report listed the numerous defects that the car had upon collection. Disgraceful. It even had a punctured tyre and a broken windscreen. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
VILAMOURA, PT - Reviewed by TRACY - 24 May 2025
" Europcar are always my preferred company "
" Friendly & helpful staff. Easy collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CERI - 30 April 2025
" As above "
" If you really want some feedback about your operation, contact me directly via my email. I will be very happy to provide details, however, given your extremely poor record, I don't think I'll hear from you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by CHARLES - 08 April 2025
" Booking was easy and most important of all - reaching your staff to discuss my requirements was also easy and prompt. Very impressed. A friend from Australia to whom I recommended you has also been impressed. "
" Very good. Excellent quick service at the counter in Faro airport. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by COLIN - 22 February 2025
" Terrible .wish I had not booked the car at airport and should have done from Praia da Rocha which I have done in numerous times.Eurpocar at Faro airport are out to rip you off. "
" Very disgusted was pressurised in taking out extra insurance 130 euros Returned car in same condition has picked up petrol gauge had fault on this was noted and marked on pick up filled tank up on.leaving Hotel and would have topped up again at airport with aprox 10 litres for journey to airport was unable to do so due to long delay at petrol station told I would be charged 30 euros plus the 10 litres ,pointed out to assistant that the boot floor cover was broken when picked vehicle up ,have received notification they have taken £215.90 from my credit card without any details of what charge is for other than the petrol 30 euros plus 10 litres of fuel aprox £51 have been charged £160 with no notification why. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MONTEGORDO, PT - Reviewed by COLIN - 04 February 2025
" as submitted above this took pleasure out of the car hire "
" did not know about if i had a crash or car got damaged i would had money taken off my credit car until i had arrived home and claimed it back when home which spoilt my experience driving your hire car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by NORMAN - 22 December 2024
" Good "
" I have used the company in the past with good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MIGUEL - 19 December 2024
" NA "
" I did not get a final statement emailed over to match the deduction from my bank. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by DAVID - 25 November 2024
" Awaiting a resolution from Autoeurope. "
" Unsatisfactory additional charges made re electric car and additional driver both of which should have been included. The counter staff specifically stated there would be no electricity charge and the voucher showed that additional driver was included. After 3 phone calls to europcar portugal and email to autoeurope I have not yet received a response. These overcharges are close to 50% over the quoted rental cost. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 02 November 2024
" Does what it says on the tin! "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 14 October 2024
" Good communication and most importantly no problems "
" There was a scratch all the way down the side of the car with other scuff marks throughout, however the car ran really well and overall I was very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by ANNE - 01 October 2024
" Overall satisfactory however disappointed with billing for roadside assistance which I declined, perhaps language misunderstanding "
" Difficulty finding the car due to information received stating to go to the airport kiosk which was unmanned, despite saying that I didn't want roadside assistance I was still billed for it. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NIGEL - 30 September 2024
" One way rental worked fine. Drop off in Lisbon was very easy. "
" Pick up in Porto was slow as many other customers had also arrived at 09:30. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 19 August 2024
" Feel confident using Europcar that I'm not going to get scammed or pressure sold extras "
" Quick collection and drop off no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by AIDAN - 31 July 2024
" Standard "
" I am still waiting for my excess payment to be refunded - please can this be made as soon as possible. Three working days is unacceptable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GUILHERME - 26 July 2024
" Great deal "
" Very good. Just long queue to pick up "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by MELVILLE - 05 July 2024
" nn "
" nn "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUY - 05 July 2024
" I have used Auto Europe for a long time now, and they continue to offer good value for money and an excellent service overall. "
" Collection was very good, thank you, the counter staff were excellent. And the rental also ticked the box for value for money. However, the car had not been washed or prepared, and the head-light main beam failed during my rental. On returning the vehicle in good condition & with a full tank (at 05:00, out of hours), I subsequently found that existing damage to the car had been added to my Vehicle Condition Report as "new damage" (report timed at 06:30) I have raised this with Europcar's Customer Services and have provided photographs to corroborate my position. So far, there has been absolutely no response from Europcar whatsoever (RA : 7017950774 - Case #20381211 refers). Hence I have rated the drop-off experience as 1/10; I'm extremely unhappy about being held liable for existing damage. The headlight issue and lack of preparation are of no consequence overall. For the record, I have used Europcar for many years in different countries around Europe (including at Faro airport), and I have never experienced a problem with them in the past. But this issue has destroyed my confidence in their brand, I won't be using Europcar in Faro again, nor would I recommend anyone uses them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ROBERT - 20 May 2024
" Good "
" Excellent service and good car. The signing to the car park from the counter staff needs to be much improved. For the second time we got lost and found ourselves at the drop-off area. PLEASE improve the signs± "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHARLES - 08 May 2024
" At Faro airport their office is easily found and their queueing system ( a numbered ticket) worked well and - most important - speedily. The only hiccup was the matter of how much insurance cover was provided by the AutoEurope cover, which turned out to be minimal according to the desk agent at Faro, so in order to be fully insured we had to pay considerably more.. "
" Very friendly and most efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by LINDA - 14 March 2024
" As above. The desk staff in airport very helpful and efficient. Not too far to reach the parking lot. It woukd have been helpful to get advice on how to change the screen language. We kept getting messages which were probably related to time to change up or down gears or lights in tunnels etc. Mostly self evident but frustrating not to be able to change language despite trying. "
" On picking up the car we noted minor scratches. The contract said no damage. The agent said these were not noted as they were too small. We decided to take photos anyway. On return, the agent identified one or two of these scratches and suggested it was our damage. We explained we had not damagwd the car and what the first agent said. Luckily we were able to show photos or she might have decided to charge us. The agents need to be consistent about how specific they are on minor scratches. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MADEIRA, PT - Reviewed by ANDREW - 30 November 2023
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAIA DA ROCHA, PT - Reviewed by COLIN - 18 November 2023
" Satisfactory "
" Very happy to book with europcar friendly staff,hope to see them again February "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 08 October 2023
" very pleased indeed .whould defonatly use this company again "
" very easy to book and the car ws exactly what i orderd i was very pleased indeed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by RONALD - 08 October 2023
" Just a nice experience from start to finish especially the young lady who we dealt with very professional from start to finish "
" Car could have been cleaner but I think the car had just been returned so not complaining "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by DAVID - 22 August 2023
" . "
" Helpful pick up staff explained some details about the car that I wouldn't have known - particularly suggesting how the boot storage could be increased to accommodate our luggage. Straight forward drop off - signing off the unchanged good condition of the car and full fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ERIC - 04 August 2023
" I would definitely use Auto Europe again. We had no issues and one of the advantages was that I felt that there was some ' security' in that there was somebody back in England who we could contact if we had a problem with Europecar directly or a problem whilst in Europe. "
" I was happy with the overall experience, collecting was easy( everything was organised at their end). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 11 July 2023
" Good service and no queues with a quick process . Thanks to the Friendly staff for making the car rental a good experience! "
" Compared to service provided by other rental companies I have used in Faro, Europecar were the best , hassle free and brilliant! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by NICHOLAS - 30 June 2023
" Generally satisfactory other than cosmetiic condition of vehicle "
" Car mechanically sound, but many minor dents & scuffs all over "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LISBON, PT - Reviewed by KENNETH - 07 June 2023
" Great service. "
" Great service, appreciated the upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by OLIVER - 08 May 2023
" Pick up and drop off was efficient. "
" Fiat 500X was a little smaller than expected but adequate. Well equipped. Tremendously fuel efficient. Only filled up once in 700 km. However, car had done 87,000km and was covered in dents and scratches. Suspension was pretty awful too "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by ROLCE - 26 March 2023
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by GRANT - 13 March 2023
" Apart from the car and the hard sell it was overall very good. Auto Europe I have used many times over the years and always been very pleased. "
" The car was a C3 Citroen - not as solid or quality of the SEAT advertised even though they are same "Class". Clutch was awful but thta may just be Citroen. The counter staff tried to sell me insurance even though I had Auto Europe extended insurance. It was quite a hard sell by the staff "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIO - 03 January 2023
" Very good "
" Very good service recommended "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by MATTHIAS - 09 December 2022
" Booking is very efficient. "
" The pick up was very fast, the drop off too, but some waiting time was caused by just having one staff at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PRAIA DA ROCHA, PT - Reviewed by COLIN - 26 November 2022
" Returning vehicle was ok, no problems staff at Europcar friendly... "
" Straight forward with collection of car some confusion with insurance had to ring autoeurope to clarify the vehicle cover.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PETER - 17 November 2022
" Happy with AutoEurope service, but the quality of the Europcar car rental was just not good enough and the car desperately needed a service before allowing customers to hire. When I booked this booking, it was one of the more expensive rentals - I assumed I would have got a better car by paying more, but clearly not this time. "
" Rejected initial car due to blowing exhaust. Replacement car was old, damaged and needed a service - there were intermittent warnings lights on the dashboard during the rental and the brakes juddered the car when applied throughout. Probably one of the worst car rentals in over 20 years of hiring cars in Europe. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
VILAMOURA, PT - Reviewed by IAN - 04 November 2022
" booked less than 24hours before and still all choices were good. "
" very efficient and courteous staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by HAROLD - 24 October 2022
" As above in 3 "
" We waited 1.5 hours for the vehicle at Fara Airport. We were told that the car was fully fuelled - you could not tell this from the dash fuel counter - we filled it up and discovered that there was a further bar on the fuel gauge - proving that it was not fully filled at collection. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONY - 18 October 2022
" Right next to departures, easy to find and quick to deal with "
" Efficent and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KEVIN - 17 October 2022
" All went smoothly and nice car for family. "
" The counter staff at LIS, 4 in all at first ignore means my family for over 2 minutes and we was the only customers! When they did acknowledge our existence they was efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIFFORD - 14 October 2022
" As above "
" No problems, good service, good car, good price and no hassle ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GEORGE - 10 October 2022
" Great service as always from Europecar and Autoeurope "
" Great service , they got us through the queuing system efficiently and the pick up and drop off were easy . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUSTINE - 06 October 2022
" Easy professional checkin "
" Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT - 03 October 2022
" Overall, very good. Nice car at a good price "
" Overall, I was very happy with the car and the service. My only complaint would be that soon after driving away a light started flashing in the instrument panel. I phoned and was told if the car was safe to take it back. I tried asking for some technical advice on the phone, but was told I had to take it in. Porto was a long drive, but I found a Europcar office in Braga and went there. The very helpful man advised me that it was a battery indicator for the hybrid, nothing to worry about and he could have told me that on the phone. He then showed me some of the car's other features which was very helpful and had not been offered at the pick-up point. So we spent the first day of our holiday making an unplanned and unnecessary trip to Braga incurring petrol expenditure we hadn't intended. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUY - 30 September 2022
" I have been using Auto Europe for years simply because of their consistency, value for money and excellent customer service. I cannot recommend Auto Europe highly enough, thank you. "
" Another quick, easy, efficient and cost effective rental from Auto-Europe and Europcar. The car was ready on time, it was very immaculately clean and tidy, with no issues. A smooth, seamless rental experience from end to end. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CAROLINE - 24 September 2022
" I wouldn't use them again unless I was desperate "
" The car was in terrible condition. Had big dents and scratches all over it. I had the car for 5 day hire. On day 2 in the morning an alert popped up telling me the key card battery was low. I called Europcar and was told I'd have to bring the car to one of their centres to get it sorted. I had no time to do this on my trip. I was offered no other suggestions on fixing this other than if it does happen and I can't start the car then to call the breakdown cover. There was no apology or anything. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
FARO, PT - Reviewed by IAIN - 05 September 2022
" Good efficient service from Europcar.Great price on Mercedes 220.Car exactly as booked.Easy pick up and drop off. "
" All good.Great price and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUY - 01 September 2022
" I have used Auto Europe for over 20 years, as they can be relied upon to deliver cost effective vehicles and perfect service time & time again. No hassle, no grief, just fantastic service and good vale for money. Perfect, thank you. "
" Isobel was very helpful, and got me into my car and on my way very quickly, with absolutely no hassle at all - perfect service, highly recommended, thank you. See you again soon!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PEDRO - 30 August 2022
" Very happy with everything - my only comment would be that it would be good if Autoeurope could provide the rental company with my information in advance so we could skip this stage at pick-up. "
" All good - helpful and friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LISBON, PT - Reviewed by PETER - 13 August 2022
" It does what it says on the tin "
" Overall it worked. A bit of queuing at Lisbon pick up but the drop off was amazingly quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CATHERINE - 05 August 2022
" Very happy "
" Your staff in Porto were most efficient and helpful. I usually dread having to collect a rental car but I was most impressed with their speed and efficiency. My driving licence and wallet had been stolen the previous day but they managed to sort things out for me with the minimum of fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NIGEL - 02 August 2022
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALFREDO - 22 July 2022
" Good service "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by IAIN - 12 July 2022
" Satisfactory everyone helpful "
" It all ran smoothly, we did upgrade to a Mini Cooper Convertible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MATTHEW - 04 July 2022
" See above "
" The car from time to time flashed on the dashboard that it had a fault. I looked it up online to discover that this is an issue with the Renault Kaptur. It was very frustrating and made for a worrying driving experience. Isabel at pick up was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by STEVE - 25 June 2022
" Booking with auto Europe was good. "
" Mostly very good, the usual up selling attempts at pick up is a bit wearing, otherwise all was good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 16 June 2022
" I really don't have an issue with Auto Europe, all the issues where with Europcar. "
" The counter staff was more interested in selling me an upgrade. The car they had for me a Toyota Yaris was on the small side for the class and as I am tall does not have enough legroom. They had no other cars in the same class available so I had to negotiate. an upgrade to a VW T-cross. I was asked if I wanted the toll device activating which I agreed to but was not told it would cost me €1.75 per day. If I had know that I would have declined. I was also charged an extra €25 'service charge ' which was unexpected. Overall very unhappy with the experience. I have hired cars on many occasions over the years and not had such issues. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAGDISH - 13 June 2022
" see complaint, emails and phone calls absolute disgrace, no car, no desk supported, had to hire from another company, still charged by auto europe and now having to sort out refund which is another pain "
" see complaint, emails and phone calls absolute disgrace, no car, no desk supported, had to hire from another company, still charged by auto europe and now having to sort out refund which is another pain "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by STUART - 06 June 2022
" Turned up to collect our car and the company had closed so had to book a lat Minute room in a hotel at a cost of 180 euros and collect the car in the mornkng. The delayed flights and the extra costs for hotels car hire etc was £600 and would like some compensation please "
" Had our original flight cancelled so ended have to fly back a day later. When I rang up to speak to AE it took ages to get hold of anyone and when we did we were told to cancel and rebook which nearly doubled the cost of our car hire through no fault of ours. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by JUSTIN - 06 June 2022
" Service was good but car not "
" Car would not lock and sat nav touch screen was very temperamental. Awaiting compensation email. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
FARO, PT - Reviewed by TOM - 02 June 2022
" No Comment "
" Generally very good did try to upsell but no preddure "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 24 May 2022
" Excellent customer service, Thanks "
" Excellent choice of vehicles and reasonable value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 21 May 2022
" Not the worst car hire experience but generally pretty poor. Your website should distinguish between the actual rental company insurance and your own. "
" The car was very scratched with some substantial scrapes. There were too many to actually describe. I took out the full cover at the time of booking thinking it was Europcar but in fact it turned out to be Autoeurope, which is not what I wanted because I want to leave the car after the rental and have no problems at all. So I took out the Europcar insurance as well. I expect it to be dear but for my peace of mind it is worth it - so the Autoeurop insurance was a waste of money! 50 km out a warning light came on and shortly after that there was a message saying the engine was running on reduced power - which was a serious problem on the motorway. We persevered and the following day the warning light went out and the power seemed ok- but it was worrying at the time. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FARO, PT - Reviewed by MARCUS - 17 May 2022
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 01 May 2022
" Auto Europe have always been a good Company to deal with "
" Lady at pick up spent ages trying to get me to pay for a more expensive car. Not good. Man at return was totally opposite, a pleasure to deal with. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DAREN - 22 April 2022
" See above "
" Pick up staff very slow, car was a level below what we ordered but no refund was offered. Car was terrible state with chips and paint peeling off all over the bodywork. Condition ok inside and drive well but very very expensive for what it was. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by MICHAEL - 17 April 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ELLIOT - 31 March 2022
" a "
" I reserved an economy car, Volkswagen Polo or similar, £305 for 2 weeks. Madeira is all mountains with very steep roads. I asked the man about the size of the engine of the car he was going to give me. (I don't remember what type it was.) He said it was 900cc. I asked if was suitable to get up the mountain roads. He said no. I said I would have expected a Volkswagen Polo or similar to to have a bigger engine suitable for Madeira's roads. He said that some Polos are 900cc and the economy category of car was the same as the mini category except with 4 doors instead of 2 doors. He wanted to hire me a diesel car with a big engine for an extra 270 euros. I refused. Then he offered me a 1.3L petrol car, a Citroen Catcus for an extra 170 euros (£150). I reluctantly agreed. I feel that I was badly treated and that I should not have had to pay an extra 50% to get a car suitable for Madeira's roads. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by GIUSEPPE - 19 March 2022
" I tried to contact Auto Europe twice to ask for directions to the collection point. No one aswered. When you travel abroad, you definetly need a better assistance. "
" Good advices and level of information "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ROGER - 08 March 2022
" For the last 2 times in conjunction with europsar it has been excellent. Not always the case in the past "
" We hope wherever possible to use europcar in the future, we are well travelled and we have had bad experiences and want to become loyal to a company we can trust. That is not to say we will not use auto europe again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ANTONIO - 02 March 2022
" all the employees were super helpful. "
" the staff was professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS A - 04 February 2022
" tolp "
" top "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JEYAPRATHEPAN - 27 January 2022
" Great trip, easy pick up and drop off. Counter staff were great with advising us that we needed an upgrade for Madeira due to group size "
" Very nice and enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREA - 20 December 2021
" I would make people aware of the up selling! Not good. "
" When we picked up the car there were the inevitable add-on's. I want to pick up a car and not be hassled with these things. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NELSON - 27 November 2021
" Thank you, quick drop-off at Lisbon Airport "
" Thank you, quick drop-off at Lisbon Airport "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by DARREN - 24 November 2021
" Would have been 10/10 without the wasted 20 mins discussing insurance I already had and didn't need! "
" Why oh why do they still try to sell your 'their' excess protection insurance even when I pre-purchased it??? I'm wise to this trick and still nearly fell for it "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 09 November 2021
" R "
" Other than the wait to pick up the car, due to the popularity of Europcar, I was very satisfied with the company. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLINE - 03 November 2021
" Experience was fine but just astonishing at the state of the car!! "
" Staff were fine, very pleasant but the car was a reck and very expensive car hire "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by STEPHEN - 13 October 2021
" Drop off was quick See above "
" Pick up at Faro was very slow and large queues Vehicle had substantial damage, most of which wasn't pre noted so had to video and document at pick up "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FARO, PT - Reviewed by GRAHAM - 11 October 2021
" As above "
" Only gripe is the high cost of named drivers. Surely it is the car that is insured and only one person can drive at one time? Ridiculous premiums added "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by JOSE - 09 October 2021
" Over all very good experience. My only problem is that we can't afford to hire a car from you over Christmas and New year as your prices are so high at this time. "
" Over "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HILARY - 09 October 2021
" Cars are normally quite expensive in the month of September, but this year twice the price of last September. I understand that there are extra precautions that now need to be adhered to due to Covid which means extra costs being passed on to the customer. My normal preferred hire car company is Guerin, but on this occasion when I booked they didn't appear to have anything suitable available. "
" Under normal circumstances, I'm a regular traveller and make use of hire cars. For the first time of using hire cars over many years, I was asked if I wanted roadside assistance at an extra 6 plus Euros a day. I assumed that if there was a problem with a hire car, this would be dealt with as a matter of course. I declined. The car I was offered had a large chip in the centre of the windscreen. I wasn't happy about that and didn't want to take the car. At first I was told there wasn't another car available, but on checking I was offered a Fiat 500, but had to wait for it to be cleaned. This also had a chip in the windscreen, but this was at the left hand side. I had no option but to take it. I wasn't very happy as I'd been up since 3 am and was very tired. I had no major complaints on returning the vehicle, but did advise them that the floor mat on the driver's side kept moving under the clutch pedal. I would think that a company as well known as this would take better care of their vehicles. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by TERENCE - 04 October 2021
" On the whole very good. "
" They was a small queue at Lisbon airport, but they took quite a long time dealing with each customer and they pushed a paid upgrade and insurance "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by COLIN - 25 September 2021
" Overall positive. I am a regular user of Auto Europe and will continue to do so. Not expecting any further comeback on the mark o the grill. "
" Excellent car. Yaris Hybrid. On returning a slight mark was noted at the bottom of the grill. I was first ask to sign for damage. I refused as it was almost impossible to see and did I cause it??. A second man said there was no problem. The supervisor then came out and said there was no problem. I took photos just in case. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by ANDREW J - 31 August 2021
" Very convenient place to pick up / drop off. "
" Samuel at Europcar gave exceptional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SCOTT - 09 June 2021
" as above "
" Ive written a full complaint email to you. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by MAX - 08 June 2021
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by JOHN - 16 November 2020
" Smooth "
" Very happy, as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by KENNETH - 14 October 2020
" My experience with Europcar or the idea of recommending Auto Europe to a friend? "
" There was a bit too much 'hard-sell' to try and persuade me that I really should take out Europcar's insurances, but it wasn't a big problem because it only took a few extra minutes! I marked the "condition of the vehicle" down because there was a nasty looking mark on the driver's seat and a lot of dust on the steering column and dash which showed that, in spite of proclamations that cars are cleaned especially well "in the current circumstances", they are clearly not! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FUNCHAL, PT - Reviewed by BRIAN - 07 October 2020
" Nightmare. Not the start you want to a holiday. Worst experience in over 50 years of car hire all over the world. "
" Read trustpilot review. Very unsatisfactory service. RIP off company. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by RUSSELL - 08 September 2020
" No "
" It took a long time to get the car. And a long wait time to check the car over. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CALDAS DA RAINHA, PT - Reviewed by IAN - 04 September 2020
" Very simple and smooth process "
" Car very good and staff at Europcar Caldas very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 28 August 2020
" apart from a useless sat system rental was perfect "
" Tom Tom sat system didn't work "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 25 March 2020
" Good company. No complaints "
" Smooth as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOAO DAVID - 12 November 2019
" Could not travel for health reasons (with doctor's note) and was refused a reimburse of the fee that was paid in full. I did also try to move the booking day and this was refused by Autoeurope. Appalling customer service. I will not book another rental with Autoeurope ever again. "
" Could not travel for health reasons (with doctor's note) and was refused a reimburse of the fee that was paid in full. I did also try to move the booking day and this was refused by Autoeurope. Appalling customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by GREGORY - 10 October 2019
" As above "
" Overall service good. Car badly scratched and damaged and looked wreck. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LISBON, PT - Reviewed by MAURICIO - 14 September 2019
" I did love the experience "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT - 12 September 2019
" My only small criticism is that the shuttle to and from the airport to the car rental areas seemed to be a little chaotic. We waited some time to get on and there were longish queues. It was a little stressful and in sharp contrast to the easy pickup and drop off of the car and the good performance of the car during our holiday. "
" Very friendly and efficient service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PHILIP - 01 September 2019
" N/A "
" HORRIBLE employee. Of course tried the standard upgrade sell by telling us the car was 2 door and we wouldn't be able to fit 4 people, we demanded to see the car before we had to pay more money - it was four door and absolutely fine. We wasted too much time at Europcar. Drop off fee was high but drop off was quick and lovely employee at the Porto drop off. HUGE line at Lisbon airport too. Bad staff. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by JENNIFER - 30 August 2019
" Frustrated that I picked different options online then was still asked to pay more when got to desk - needs to be more lined up "
" Took almost 2 hours to receive the car during pick up And incredibly frustrating when they try to add on so much cost at the counter - should be one price you pay online and pick up car "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 01 August 2019
" As above "
" I paid more for hiring a car through you than others thinking I was at least going with a reputable company ,making sure before I booked I had a full cover insurance policy that was confirmed by one of your British based employees whose words were "on collection of the car,if anybody try's to sell you add ons tell them they are not required. On arriving jaded and tired and having to wait a considerable time to be dealt with I was then bombarded by a fear mongering sales pitch that I had no insurance and would need to pay an extra 24 Euro per day to be covered.this caused a great amount of stress and left doubt in my mind of whether I was covered or not but on principle I decided to take my chances and deal with any issues with the original booking agent. Hence I will never deal with you again Fair decision don't you think ? Interested to hear your reply but guess there will be none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GUY - 26 July 2019
" I have been using Auto Europe for a number of years, and you continue to deliver a fantastic service. "
" The counter was very busy when I collected my car, but staff were prompt, polite, helpful and thoroughly professional despite the pressure they were under. The only observation I would make is that the car is was quite poor condition externally, with a lot of dents, scratches and marks. Inside, the car was immaculate. Paperwork was accurate, and damage was recorded thoroughly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAULIUS - 21 July 2019
" very very long to wait for pick up the car, about 2 hours, terrible, ant to reach per phone is impossible, otherwise very good "
" very very long to wait for pick up the car, about 2 hours, terrible "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOPH - 10 July 2019
" fine - no problem. I use autoeurope a lot. "
" Extremely long waiting time to pick up car in Lisbon airport. almost 2 hours. Staff put a brave face on it but said the wait would be 30 minutes, when they knew it would be much longer. Completely understaffed. No queues at Sixt, Hertz and others. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by CHRISTOPHER - 08 July 2019
" They did not havwe the car that I had ordered and then tried to give us a different car which I knew was a lower grade, and after informing the person looking after us and a quick conversation he had with another about this , they did give us a vehicle in the grade that we had ordered. This is sharp practice, and if I did not have this knowledge I would have been ripped off "
" Not happy about the insurance part, as it appeared that we had got full coverage, but were told that if we got the extra coverage for a price we did not have to worry about the condition of the car and that we could just drop the car off and put the keys into a drop box. It did work well and we were happy not to have to worry about the car and at drop off there were lots of cars, however because we had purchased the extra insurance it was extra easy and quick, so unhappy at first but pleased with the result! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by ANDREW - 28 June 2019
" See above "
" Pushy Europcar clerk tried hard to encourage us to upgrade to a more expensive vehicle which we declined. She also gave misleading information about motorway tolls. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JEREMY PAUL - 14 June 2019
" See above "
" I paid Auto Europe for full 6 days car hire with insurance extra.....Europcar then said I could not gave car without paying whole series of extras plus more insurance......The whole price was a complete scam by both of you......the end price was practically double your advertised car hire...availing and I shall publish this on as many forums as possible...scandolous "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA - 06 April 2019
" Easy to use website, clear information. Would be helpful to be clearer on the website whether full roadside assistance is included in the rental or in an optional extra "
" Easy and organised pick up, pleasant staff, car as expected. A good experience on the whole "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSE - 21 December 2018
" I wish they always had the same competitive prices as I got it this time. More than often Europcar loses business by placing themselves quiet a bit higher than their competitors which is a shame because their cars and personnel are great. Thank you "
" Nice people at both desks during pick up and return. I recognise both ladies at Lagos office and they are always very courteous and nice. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHN GARETH - 28 November 2018
" See above "
" I think that some damage to the car should have been pointed out to me, not just noted on the form. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by DAVID - 26 November 2018
" See above "
" The experience was good in all respects apart from the fact that the car provided had significant body damage upon receipt. I would not expect to be provided with a car in the condition received. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PONTA DELGADA, PT - Reviewed by ANDREW - 23 October 2018
" Very pleased "
" Very pleased with service and their appreciation of vehicle condition at start and end. Never felt like they were looking for a 'chance to charge' like with some other suppliers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GRAHAM - 12 October 2018
" Expensive add ons and very scratched and dented car "
" Ripped off for additional driver and toll activation charge "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
FARO, PT - Reviewed by CIDALIA - 27 September 2018
" All fine, would recommend "
" Very efficient staff, ideal location, not enough staff when returning car, but overall all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by JENNIFER - 03 September 2018
" We booked with Auto Europe because it advertised free additional driver which made AutoEurope cheapest on the price comparison. However when I got to checkout I realized that I had been charged for the additional driver. I emailed to ask why and had about 6 replies all telling me that our destination was included in that offer. That wasn't obvious at the time of booking so just be aware of that when booking with them. "
" Europcar were fine....the car was nice and in good condition. My only critism would be that the Europcar representative was keen to get us to upgrade our vehicle. He said he could offer us an upgrade so we thought that sounded good until it transpired that it wasn't complimentary is they had more expensive cars available which he was trying to get us to sign up for. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by SHANE - 31 August 2018
" We had to wait 30 mins in the heat for a car seat we ordered in advance. We had three small children with us and had to sit in a car and wait for 30 mins in a car park being continually fobbed off by staff.. "
" We had to wait 30 mins in the heat for a car seat we ordered in advance. We had three small children with us and had to sit in a car and wait for 30 mins in a car park being continually fobbed off by staff.. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 24 July 2018
" I discussed insurance on the phone and purchased the extra which was for reimbursement if we needed to make a claim. However, at the pick up Eurocar said we really needed to take out full insurance to avoid having to make any claim. Felt we paid twice for cover and will not use a broker again, will go straight to car hire company. "
" We had about an hour wait at collection which was not ideal. We were encouraged to take the full cover and had a flat and Europe ar dealt with our tyre change very swiftly. Hand over was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOHN - 08 July 2018
" Lisbon airport car rental capacity in general (with possible exception of Hertz) is unable to cope satisfactorily with demand. "
" Long wait at arrival to pick up car. High kilometrage on vehicle (37k kms). Despite that, it was in good overall condition except for reverse gear, whcih was difficult to engage and needed to be repaired. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LISBON, PT - Reviewed by NEIL - 08 June 2018
" Apart from the pick up everything else was fine - staff in car collection and drop off were very efficient and helpful. Car was good - clean and in good order. "
" Queue at counter in Lisbon was long and moved slowly. The person controlling the queue did a good job but the counter staff were very slow, apart from one very efficient lady who helped from time to time (her main job was on unbooked queue). There were a number of people who skipped the queue - with the help of the queue manager, including a lady with a borken leg (dont know why this warrants special teatment) "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by MARCO - 06 January 2014
" Good "
" Good . Is not frist time a rent a car in europcar "
FUNCHAL, PT - Reviewed by CHRISTOPH - 16 February 2013
" The first free additional driver is a great deal, thanks! "
" Good car, kind staff. "
PORTIMAO, PT - Reviewed by MICHAEL - 12 January 2013
" The service was exceptionally good. I had to extend the Hire for a further day and the person I dealt with was extremely helpful and efficient. I will definitely use Auto Europe again for my rentals in Europe in the future. Many thanks. "
" A company I have used frequently throughout the World and will continue to do so. "