Auto Europe
- North America
- Central America
EUROPCAR SPAIN CUSTOMER REVIEWS
- 7.5
- 8
- 7.9
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR SPAIN Car Rental Reviews
Average Rating for Europcar :
PALMA DE MALLORCA, ES - Reviewed by THOMAS - 30 August 2025
" I have contacted Autoeurope twice to ask for a full or at least partial refund but have had no reply. I have therefore lost GBP 2200 for a three week rental service not received. "
" I had paid GBP 2200 for a rental car in Mallorca from Aug 2-26. I did not pick up at Europcar on 2 Aug due to sudden illness. When arriving later to collect the car, Europcar said the booking was cancelled due to no show on Aug 2 and they would not provide me with the rental card despite having received payment for 3 weeks. They advised to contact AutoEurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 19 August 2025
" Felt penalised and given a poor car, for not paying to upgrade to a larger vehicle. "
" Car in a terrible state. Lots of damage and had not been cleaned inside. No water in the windscreen washer making it dangerous when on busy roads during the journey from airport to hotel. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BILBAO, ES - Reviewed by RALF - 07 August 2025
" In addition to contacting Europcar for comments / feedback y contacted auto Europe. Auto Europe did not reply at all "
" Was convinced to get an upgrade but was quoted the price without airport surcharge and VAT. Car upgrade was not recently washed, ie dirty outside I returned the car 94 minutes late and was charged a full day extra. Whilst I know this is company policy they could have 1) informed me on checkout and 2)maybe forfait the 94 minutes as a goodwill gesture as it was a Monday and that car was not needed. I will avoid Europcar . "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TORREMOLINOS, ES - Reviewed by SERGE - 18 July 2025
" booked the car for 4pm the office closes at 5pm Autoeurope give me the worg picking up place Europcar change the office 1 year ago. I need to run to the new office who is at 1.5 Km. because I was scare to don't have the car stress stress "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JONATHAN - 10 July 2025
" Frustrating. "
" Having failed to produce my driving licence my booking was no longer void and I had to take out a whole new rental agreement with Europcar in my wife's name. No refund offered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GERONA, ES - Reviewed by MICHAEL - 03 June 2025
" Was tricked into paying an extra £350 for "full insurance " Was told I was not covered for the €3500 excess. "
" Despite taking out full insurance I was told I would still have to pay €3500 excess in the event of an accident and had to pay an extra £350 I will be attempting to get this back from you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MADRID, ES - Reviewed by JOHN - 21 May 2025
" I need to talk to someone about the final invoice as I have been overcharged "
" The service at the pick up was fine and the upgrade appeared to be good value, however the final invoice was incorrect and we have been overcharged. The drop off was not a great experience. I queued at the return office for about 20 minutes to then be told to find an operative in the car park to return the vehicle, even though the office was signed as 'vehicle return'. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SARAH - 17 May 2025
" NEVER WILL I RENT A CAR FROM THIS COMPANY EVER AGAIN!!!! "
" Absolutely DREADFUL service at Malaga airport. First car developed a fault and staff refused to acknowledge. Reluctantly they replaced the car but the overall process took nearly 90 minutes. RUDE customer service. UNHELPFUL. Will never rent with Europcar again. AWFUL!!!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
IBIZA, ES - Reviewed by LOUIS - 15 April 2025
" Good "
" All good but they charged me 8 euros for fuel. Even if I filled up the tank 5km earlier "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 21 February 2025
" Auto Europe provide a great value service but Europcar have just lost a customer "
" Was advised of multiple damage/scratches to vehicle on collection. On return, staff tried to claim we had made extra damage. Luckily we had photographed all damage on collection so were able to dispute this claim. Had we not photographed everything, I expect we would've been held accountable. Not satisfied at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CACERES, ES - Reviewed by ALAN - 18 February 2025
" Smooth pick up. Slight delay in return as the centre was closed for midday siesta. However the staff were very friendly and helpful. Very good overall "
" Good experience overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DAVID - 12 February 2025
" Straightforward "
" Car had some scratches but these were not shown on the hire document. I took photos. When I returned car a thumbnail size mark was found on one wheel and I was charged €135. I believe that the vehicle was provided in the knowledge that it had damage that the hirer might not spot- in other words - a racket. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ARRECIFE, ES - Reviewed by JOHN - 26 January 2025
" Easy pick up and drop off with friendly staff "
" Better than other companies I have used "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by TERENCE - 22 October 2024
" Every thing went good. "
" Very easy to book. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by EDWARD - 17 October 2024
" ALL VERY EFFICINET AS USUAL "
" Very helpful people at Europcar "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STUART - 17 October 2024
" Felt I have been ripped off . Very misleading "
" Europcar were fine unfortunately I thought that paying an extra premium I paid with the booking would include the full insurance. On arriving at the airport this was not the case and I had to pay a lot more to Europcar for full insurance. What was the extra £45 ish pounds for on my booking? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRANADA, ES - Reviewed by JONATHAN - 06 October 2024
" None "
" Alvaro at Granada was excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LUCY - 25 September 2024
" No idea what happened but your charge of £150 was obviously way off the actual total cost given the 'hidden charges' amount to more than double that. "
" After paying £150 via Autocar I was then charged a further 150 euros for the 'basic rental' fee as well as 50 euro for an airport fee a charge for the car being electric (even though I didnt book electric), they then said that insurance was 37 Euro a day but didnt mention tax on top and basically it has cost me at least £350 to rent a banged up crap car for 3.5 days which was insane. Completely scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by MICHAEL - 24 September 2024
" good "
" Helpful friendly staff. Pick up delayed by allocation of larger car than ordered, not wanted. Staff at counter worked hard and wefound a suitable car. Drop off could not have been more efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 21 August 2024
" Only downside is the high cost of rental at the moment compared with before COVID "
" Very happy with the vehicle, which was spacious for 6 people and luggage. Pick up and drop off was a breeze. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARY - 03 July 2024
" Extremely happy from start to finish. Easy to use "
" While process was very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by PHILIPPE - 11 April 2024
" Very efficient from start to finish. First time I get a rental which comes with an engine. Usually it feels like they're missing. "
" Very good. Delivery was done after offices hours. The car wouldn't start and Europcar swapped it there and then. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GARY - 07 February 2024
" The staff for pick up of car were absolutely unfriendly and unhelpful. They refused to come to the car and discuss the damage and insisted that we photograph the car and all damage which took us one hour in dim light. The car had over 52000 miles on the clock, was unresponsive and useless for the journey we had into the mountains. The damage report on car collection was a series of around 20 issues, with no outline map of the car and very unclear descriptions. I have used Europcar many times, but never again. Dreadful car quality, dreadful service and dreadful damage reporting. "
" The staff for pick up of car were absolutely unfriendly and unhelpful. They refused to come to the car and discuss the damage and insisted that we photograph the car and all damage which took us one hour in dim light. The car had over 52000 miles on the clock, was unresponsive and useless for the journey we had into the mountains. The damage report on car collection was a series of around 20 issues, with no outline map of the car and very unclear descriptions. I have used Europcar many times, but never again. Dreadful car quality, dreadful service and dreadful damage reporting. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
OVIEDO, ES - Reviewed by MARK - 26 October 2023
" all swift and efficient "
" very smooth from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by NICHOLAS - 17 September 2023
" All good as usual "
" All good as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by STEPHEN - 17 August 2023
" When you buy the full insurance through auto Europe it isn't actually the companies insurance and one has to realise you will have to pay europcar and then claim back of AutoEurope "
" It was fine. No queue and car was fine. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VALENCIA, ES - Reviewed by SPYRIDON - 02 July 2023
" Good as usual. Should have clarified that I would be charged for a late landing. "
" My flight was late and I was charged £70 for a late pick up. Not acceptable. I will not be using Europcar again. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by JOHN - 10 June 2023
" See above "
" Car was booked to be full of fuel. Dial registered to its extreme without any letters ( E or F). Assumed therefore it was full but in fact it was practically empty and broke down once we reached our destination. In fairness Eva Maria looked into the problem on return of the vehicle and she was extremely helpful and understanding "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by LLOYD - 04 June 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by EDGARAS - 17 May 2023
" As described "
" Staff in the shop were trying to upsell things to us. Now out of all sales techniques they could have chosen (take it from someone who's familiar with sales), they went for guilt tripping , shaming and borderline manipulating. After having 7 hr journey that is the last thing that one needs. We were served by the guy called Matteo I believe and when I say his cockiness has no bounds - I mean it. I'll be leaving this review on google too, especially given it's been nearly a week and I'm still waiting for my deposit back. The car in itself was okay but not what we expected to get, again I believe this to be down to the staff in the shop who wanted us to pay even more to get even bigger car. When I finally got annoyed and said I really don't have the money to consider all these optional extras, he said and I quote " well I was going to give it to you for free... before you decided to go ahead and get upset ... now I'm gonna charge you anyways..." imagine having that technique used as a sales tactic honestly I never leave reviews but is one of those you can't forget easily "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RICHARD - 10 May 2023
" See above "
" Got hit for a €64 out of hours fee, the entire rental hall was full of people who we're delayed, this ended up greatly adding to my expense, was due to airline issues "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GEOFF - 27 April 2023
" Odd survey Car and experience 9 out of 10. Could have been quicker. Would have been better if there was NO up-selling, or whatever you call it Car was fine - which is most of what matters Airport car rental signage - esp on return - could certainly be improved "
" Perfectly happy - I don't recommend car hire companies "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by JAMES - 13 April 2023
" See above - please never contact me again! "
" We arrived late after a flight delay. I hadn't realised the Eurpcar desk was only open to 4 but in an international airport, I didn't think that would be a problem. Admittedly an error on my side but after ringing the UK number all I got was quite a rude lady quoting T's and C's stating that it was my fault and if I came back tomorrow, there was a chance I might get my car but couldn't guarantee it! it was my error but the lack of help and rudeness was just not acceptable. Whats the point of giving my flight number if nobody looks at it! We went next door and rented a fresh car! Terrible service! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORENSE, ES - Reviewed by JESUS - 07 April 2023
" No coment "
" Pick up ok Drop off bad "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by BARBARA - 06 April 2023
" Easy No hassle "
" Easy pick up and drop off No hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ANDREW - 21 March 2023
" Hard to know what car you are going to get as if I had known that there was a risk that Europcar would supply a Fiat Panda then I would have chosen a company that excluded this possibility. "
" Received a smaller car than expected, booking was for a Vauxhall Corsa or similar but received a Fiat Panda. Europcar insisted that this was the same class, but it seems to me, especially after driving the car, that the Fia Panda was inferior. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MURCIA, ES - Reviewed by CHARLES - 14 March 2023
" First time using Auto Europe - I was happy with rental arranged with Europcar - however I would have liked to see the "Auto Europe Car Hire Full Protection" a separate billing item if it was included. And I would have liked to see who was behind the "Excess Guarantee . . ." As it was I bought my own excess insurance. "
" Efficient and friendly staff - no hard sell of expensive over-insurance. Easy return with staff quickly able to confirm the return of the car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANTHONY JOHN - 01 March 2023
" Very good and efficient on line booking but its difficult to translate the quoted price into actual rental amount since the quotes are often the very cheapest excluding a sensible level of insurance, and the counter staff are expert at persuading you to get an upgrade too. So you will generally pay a lot more than you originally thought. In my case my original quote for £22 a day turned out at £80 a day . . . . "
" Very good and efficient on line booking but its difficult to translate the quoted price into actual rental amount since the quotes are often the very cheapest excluding a sensible level of insurance, and the counter staff are expert at persuading you to get an upgrade too. So you will generally pay a lot more than you originally thought. In my case my original quote for £22 a day turned out at £80 a day . . . . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 27 February 2023
" Really like auto Europe and have recommended it to my friends family and colleagues in the past. "
" All round positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BENIDORM, ES - Reviewed by PETER - 04 February 2023
" Excellent Car Hire company. "
" Europcar in Benidorm has a fantastic team with many years experience - the branch runs like clockwork and every car hire experience I have had at this branch has been perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DAVID - 18 December 2022
" Europcar will be the last hire car company that I will select on future holidays due to my earlier comments about no representative being available to check damage on collection of hire car. "
" There was no Europcar representative available to check damage of car at collection. It was up to me to take photos of damage that wasn't detailed on contract document and email them to Europcar. Not what I wanted to waste spending my time on during my short holiday in Tenerife. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by SHEILA - 27 October 2022
" Me gustaría haber tenido más claro los costos del seguro "
" No esperaba que los costos del seguro los cuales creí haber cobtratada se hubieran elevado tanto, al final pague el doble de lo qué normalmente hubiese pagado "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SANTIAGO, ES - Reviewed by ALISON RUTH - 25 October 2022
" Feeling very stressed by the whole experience. Even though I have a document stating I owe nothing further, they are still chasing me for cash when I didn't cause the damage. If feel exploited and concerned for other customers. Please be aware. "
" Europcar in Santiago seems to be operating a scam. When we collected the car, they tried to persuade us to take out insurance which would have doubled the costs. When we dropped it off they "found" some new damage and are trying to charge us for it, despite the fact the car is covered in scratches and dents and they clearly don't fix any of them. This is just a devious means of extracting extra cash from customers. I will avoid them like the plague in future "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SANTIAGO, ES - Reviewed by JEFFREY - 23 October 2022
" Efficient service and the additional cover is well worth taking out, and pays promptly, so provides good peace of mind "
" A very happy experience, much better than the problems I previously encountered with another 'Enterprising' company in Portugal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORENSE, ES - Reviewed by JESUS - 22 October 2022
" No comment "
" No Comment "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
GRANADA, ES - Reviewed by NICHOLAS - 18 October 2022
" Generally excellent "
" Car pick up was some distance from office. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHELLE - 27 September 2022
" Efficient, friendly, straightforward! Thx. "
" The lady that provided us with the car was so lovely. So helpful. Did a really good job. I was very impressed. The man that checked car in was also very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by PETER - 10 September 2022
" comprehensively very good. "
" Car had multiple little dents as well as a dirty upholstery. Not all of these damages were listed at the time of pick up. On the other hand none of these were highlighted as being of my responsibility a the time of drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by CHRIS - 06 August 2022
" Need to provide better visibility of total hire costs "
" No final bill provided. Plenty of small damages to car prior to collection. Hire extras at higher than expected "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MADRID, ES - Reviewed by ANDREW - 28 July 2022
" We booked a smaller car but the staff provided us with a vehicle much more suitable, a great car with a great service "
" Nice staff, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CHARLES - 16 July 2022
" Theives in my view "
" Bunch of theives in my view. I refilled the fuel and I showed them receipts to proove it but I think they doctored the fuel gauge to show that the tank is not full "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MARGARET - 12 July 2022
" As above "
" Not good car doors wouldn't lock next day car wouldn't start Difficulty getting through to europccar in Spain had to go back to airport to collect replacement car incurred taxi charges for day without car Second car had slow puncture not good experience "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by BRIAN - 27 June 2022
" excellent "
" excellent service car was brand new with 9km on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by IAIN - 19 June 2022
" Over selling Counter staff rude and indifferent High pressure to upgrade "
" Over selling. Counter staff rude and indifferent. High pressure to upgrade "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MADRID, ES - Reviewed by IVAN ANDRES - 24 March 2022
" Good customer service, but terrible car conditions. "
" Food customer reps, but car was in deplorable conditions and couldn't even start due to battery problems. Thankfully, it failed when I was back in Madrid, in a safe area, but can only wonder if this problem had occurred while I was traveling. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by PETER - 17 March 2022
" Europcar are very easy to deal with. "
" I feel very confident that Europcar will take a professional approach. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by DAVID - 06 March 2022
" Better communication needed and you gave us an out of date phone number for the pick up office "
" You didn't tell us there are TWO railway stations some distance apart. The car wasn't clean on the outside. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by MARK - 01 March 2022
" Got a cheap deal on hire car so I'm happy "
" not clear on form that I should pick my car up at T2 in Barca airport. Wasted time going to T1 unnecessarily. Staff were very helpful and gave me another car anyway so I could get going on my holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ASHWIN KUMAR - 17 February 2022
" Smooth experience. Nothing specific to note. "
" Smooth experience. Nothing specific to note. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by IAN - 31 January 2022
" The lady in Tenerife Airport was awesome. She was so lively, bubbly AND professional at the same time. She is a credit to you company "
" EXcellent process, very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HUELVA, ES - Reviewed by CARL - 10 January 2022
" . "
" Process was pretty easy and straight forward. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by STEPHEN - 02 December 2021
" Easy to book the car with the online system, (website easy to navigate) and when wanting to make changes over the telephone, the assistance provided was very good and quick to action. "
" I had to spend a lot of time checking and recording damage to card (mainly small scratches etc). Car still had dirty marks on bodywork from previous hires (i.e. it had not been cleaned very well). Car had unusual (not conventional) column gear stick and hand brake lock, which guidance how to use would have helped, in the end I had to ask for assistance. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALMERIA, ES - Reviewed by RAYMOND - 16 November 2021
" Very easy to book at a competitive rate "
" First time with Europcar very good service. 8 for drop off letter box slot was to small as key tag was broken on pickup so key and tag had to be forced in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DMITRII - 04 November 2021
" thanks "
" Parking sensors in the car not working. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by LINDA - 01 November 2021
" Just put off by the pushy way they try to upsell more than what you have booked. "
" Problem was the car was waiting at the wrong terminal building and I ended up paying £75 more just to continue on my journey straight away without the car being broughtto me which I was inormed could take 30 mins or more ,time I didnt have. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GORDON - 20 October 2021
" Very satisfied. Thank you "
" Good car - no problems at all. I enjoyed driving it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 20 October 2021
" , "
" This was my first experience of driving a hybred car. My experiences with Europcar have always been excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JOHN - 20 October 2021
" Overall great experience, however car hire charges are crazy at this time. 15 years of travel to Spain this is more than twice what I previously paid. "
" Friendly efficient male on pick up Simple key drop on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by DEREK - 20 October 2021
" Don't think I will hire a car again from Europe car as the service was like going to a company like gold car just money grabbing . "
" Was told I need to buy further insurance because I would not have cover . But I had already taken out the full insurance plus . Car had several damaged panels and was told to completely check the car over before leaving. I pay the full insurance wen I hire any car to avoid this hassle it was very disappointing and felt pressured by there rep to take out further insurance to be honest to was a joke and a bad start to are holiday. Plus the car was grubby inside to be honest felt let down . "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by GORDON - 16 October 2021
" na "
" na "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by JOHN - 15 October 2021
" Auto Europe is useful but I wonder whether I might gain cheaper deals through direct use of hire car companies' websites. I have used Auto Europe before when renting a5 Alicante and Palma de Majorca. "
" First car at Almeria had problem with parking sensor. So Europcar gave us another car. This quickly illuminated warning lights for low oil and low tyre pressure which were kindly and efficiently solved by European rep in Mojacar on dat after collecting car at Almeria airport. For remainder of our week, the hire car was fine. So a mixed experience for us! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by ROGER - 09 October 2021
" Rental was fine but found it very pricy. I had to return as I had a voucher "
" Sergio was particularly helpful . "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GHEORGHE - 08 October 2021
" Booking was easy, staff was friendly and helpful, insurance offered by Auto Europe at reasonable price, fast pick up and drop off, the car was really nice. "
" Friendly staff, good communication, easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by LUKE - 03 October 2021
" I've been using AutoEurope for over 10 years and always gives me great prices and good cars. "
" Xavier at Europcar was fantastic! Lovely new hybrid car that performed well for the whole trip. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by SIMON - 26 September 2021
" See 3 "
" All fine but a little expensive "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by ANTONY - 25 September 2021
" I would like my charge refunded "
" I have arrived home to find I have been charged for something I know nothing about even though when the car was checked over there was no problem "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 25 September 2021
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by DEREK - 11 September 2021
" I know insurance is a personal matter but it would be useful to have some guidance beforehand on what is likely to be offered and prices. It always appears to be frighteners placed in front of the client. Not ideal after waiting in a queue. "
" Direction to the office was not clear as the first counter was closed. Condition of car was not good although the damage was listed. Clutch appeared to need adjustment. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by SARAH - 31 August 2021
" Pretty good, thanks "
" I thought this time the charge was quite expensive. Apart from that the staff were all charming and everything went very smoothly. I never saw what I was charged for the extras though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by SEAN - 03 August 2021
" x "
" x "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHELLE - 03 August 2021
" Always use Auto Europe as find the most competitive deals "
" Car was in an underground garage about 5 minutes walk away; this was inconvenient with large cases. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by KENNETH - 25 June 2021
" I have done. See question 3 !!!!!!!!!!!!! "
" Waited an hour to be served as Europcar employee behind the counter tried to sell all the add ons to all the customers. On returning car, barrier was broken, long line of vehicles etc. I had to go tell the Europcar employee to fix it or open another entrance which he did. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOSCELYN - 19 June 2021
" I did have an enquiry about a change to my driving licence which was raised with an Auto Europe agent. She was polite, friendly and helpful enough to transfer me to Eurpocar to clarify their policies. She did cause some unnecessary concern about whether the rental could proceed because of my licence changes which suggested that she didn't have sufficient knowledge of your policies. "
" I liked the car I hired and would happily choose it again given the opportunity. Europcar Desk at Alicante Airport highly efficient as usual. Only reservations are about the Key drop. It should display clearer instructions on when it would operate and how. I arrived before 7pm but was not informed that the key drop option would be in place at that time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALGECIRAS, ES - Reviewed by JOSE M. - 30 May 2021
" Excellent car, low fuel consumption. "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by NEBOJSA - 14 January 2021
" Good service as gives you the overview of the offer at the destination "
" Has been hiring cars from Europecar for the last 20 years and will continue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by NIGEL - 15 December 2020
" A very small queue and quickish pick up. The car was fine and very good value. Overall extremely pleased. "
" A very good experience overall. My only slight complaint was the car had lots of minor scratches that weren't recorded and I was concerned i might get accused of causing some of them (although this wasn't a problem in the end). "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by SIMON - 14 December 2020
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by YASIN - 17 November 2020
" good "
" Boot did not open, interior of windscreen needed a clean. auto gears were a bit clunky "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by MICHAEL - 15 November 2020
" I was pleased that we were only charged for the rental days we used, we had to return earlier than expected "
" All very smooth, though I wasnt convinced about the extra breakdown cover offered, but took it nevertheless. I didnt mind have a scratched vehicle, in fact it took some of the pressure off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by KONSTANTIN - 17 August 2020
" All fine. "
" Good overall, as usual. Smooth pick up process without long queuing (which was surprisingly good). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by ANTHONY - 07 July 2020
" Charged twice. Auto Europe Booking cancelled by Europcar. No explanation. $202.00!!! We have submitted formal report and complaint. "
" Charged twice. Auto Europe Booking cancelled by Europcar. No explanation. $202.00!!! We have submitted formal report and complaint. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALMERIA, ES - Reviewed by CHARLES - 06 July 2020
" All good and local staff at Roquetas de Mar very helpful "
" During lockdown gave me very good rates. Staff very helpful and allowed to return to a different drop . Thanks "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ANTHONY - 05 July 2020
" I am very concerned about this booking. When we went to collect our car we were told by the Europcar representative that there had been a mistake and our reservation with AutoEurope had been cancelled. They then rebooked us using EuropCar and charged us an additional €40. We asked for reasons and no one seemed able to provide us with any explanation. The car provided was in very poor condition as we discovered during our trip and we had to call out a mechanic through EuropCar to look at the problem. He advised that we could just about return the car to base in Valencia if we took it easily. This was a special wedding anniversary and the condition of the car and the additional expense undermined our entire experience. I will be calling your office tomorrow to discuss. "
" I am very concerned about this booking. When we went to collect our car we were told by the Europcar representative that there had been a mistake and our reservation with AutoEurope had been cancelled. They then rebooked us using EuropCar and charged us an additional €40. We asked for reasons and no one seemed able to provide us with any explanation. The car provided was in very poor condition as we discovered during our trip and we had to call out a mechanic through EuropCar to look at the problem. He advised that we could just about return the car to base in Valencia if we took it easily. This was a special wedding anniversary and the condition of the car and the additional expense undermined our entire experience. I will be calling your office tomorrow to discuss. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADRID, ES - Reviewed by RICHARD - 28 May 2020
" Good service "
" All went well and I was even allowed to change my drop off place "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOUGLAS - 18 April 2020
" Easy to deal with and very helpful. "
" Good drop off and pick up. Was very efficient and Courteous. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by PAUL - 17 March 2020
" Very easy to use. Good range of options provided. "
" Pleased to be able to submit a positive review for a car hire company for once. Yes I was offered a more expensive car (at a price) and extra insurance (at a price) but there was no problem in saying no to both. There was more damage on the car than detailed on the report. I reported this t the Europcar office and everything was accepted without further inspection. In fact I was told that I had 24 hours in which to report any further damage not noted at the time I took the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PUERTO DE LA CRUZ, ES - Reviewed by JONATHAN PETER - 13 March 2020
" Have used Auto Europe for many years for driving in Germany and now Canary Is (Tenerife). This is a vg service who will back you up if any issues arise. Prices are generally v competitive - especially in Tenerife. Highly recommended as are Europcar on this island. "
" All in all a pleasant and very good experience. The car provided was a Renault Megane which was quite new and had no problems. Had enough power to tackle the steep, hairpin roads of upper Tenerife. Only downside - the interior of windscreen could have been cleaner. This plus angle/reflections onto inner screen from bright sun often caused visibility issues when driving in dark wooded areas between trees. Almost had accident on mountain roads when this happened and visibility was zero! Bad design of screen glass/angle/dashboard top in these conditions! Potentially v dangerous. Even after cleaning inner screen! Car otherwise very good! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JOHN - 12 March 2020
" All in all not a very impressive performance. "
" Arrived at car hire desk and had to wait for some time. With a small baby and a lot of luggage to transport I had specifically booked a Volkswagen Touran. I was told that this was not available. and a Dacia was being proffered. This was presumably a Dacia Duster into which I did not think our luggage was going to fit. For an additional 70 Euros I was offered an upgrade to a small BMW SUV. I reluctantly agreed to this but on inspecting it I found it had damage to nearly every body panel in the car. Next to it in the car park was a Volkswagen Touran. I went back to the car hire desk rejected the BMW and asked for the Touran. Eventually the keys for it were found and I was told that my 70 Euros was refunded (we shall see). There was then a lengthy delay finding someone from Europcar in the car park to check the car out and note various marks on it. As a consequence our departure from Barcelona was much delayed and our journey to Andorra involved a lot of night driving on mountain roads. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by EDWARD - 09 March 2020
" All good. "
" Original car was badly scratched. Unfortunately they had no others. However, the staff were excellent, as always, and arranged a swop for a virtually new car the next day. The first car was not their fault. I regularly rent from EUROPCAR, and always am very satisfied. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by JOHN - 09 March 2020
" Simple system to reserve a competitively priced vehicle "
" Competitive priced vehicle and efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by STEVEN - 03 March 2020
" Mostly excellent however the voucher was not clear about which terminal at BCN the car was booked at. It was not a problem for me as the car I booked was available at T2 but the next guy in queue booked an auto and had to relocate to T 1. "
" Check in was easy. Good vehicle. Wrong number written on paperwork didn't help but found it eventually. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 27 February 2020
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MICHAEL - 20 February 2020
" The auto Europe website is ok, but the on the ground experience with Europcar was not good. "
" We queued for over 75 minutes to pick up the keys to our car. When dropping off the car there was another long queue with just one member of staff working. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by ANTHONY - 13 February 2020
" Difference between suppliers detail and extras reccomended at desk vast. "
" Have had 159 euros deducted from my account without any detail "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LANZAROTE, ES - Reviewed by JOHN - 12 February 2020
" See above "
" No complaints about the car, it was fine. But the pick up and drop off was terrible. Stressful! At pick up NO information or assistance is given. Just 'here's the key, it's over the road in a garage somewhere'. When you find the car there's no one to assist you or give you any information. Nothing is checked, your just told to take your own photos of the car if you want. The return is the same. No information about where to return the car to. When you eventually find the return area, there's no one there. Again nothing is checked. Maybe that's the way it's done in Europcar, but I've hired cars from other companies and there was reassuring customer service at the pick up and drop off. At the start of this survey it says customer service is your top priority. In my experience that's not happening. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 12 February 2020
" See above "
" Overall good experience they did try and get me to upgrade to bigger car at desk but no pressure selling and very fussy about looking around the car when handed back,but to a certain extent can understand this. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by JOHN - 09 February 2020
" none "
" Car needed top-up of AdBlue during rental. Also the interior was tatty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by MALCOLM - 05 February 2020
" Will book with Europcar again. Very organised collection and delivery and no 'hassle' "
" It was great to have a representative at the desk in Spain who was courteus and did not try to coerce us into buying additional insurance. Also pleased that unlike some cars from other rental agencies the vehicle did not smell of cigarette smoke and there was a polite notice in the car asking customers not to smoke. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FIGUERES, ES - Reviewed by JAMES - 04 February 2020
" Useful to have rental company actually on the platform at Figueres station - might be good to also have outlet at the new TGV rail station at Vilafant. "
" Pretty good - though some confusion over actual deal. Renter said we weren't fully covered and took a £300 "borrow" from my Amex card. But all car rental cos are it re insurance. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LA PALMA, ES - Reviewed by STEPHEN - 02 February 2020
" Was easy experience as la palma airport is so quiet so no queues to deal with "
" Was spot on again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by WILLIAM - 01 February 2020
" Good overall "
" Good overall but nobody to check the car on return.vWorryingly given recent article in the Sunday Times regarding Eurovar! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RICHARD - 31 January 2020
" Good experience "
" Good service. Was disappointed car was quite old and had lot of damage but good runner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 31 January 2020
" Very good apart from fuel disagreement on return "
" Very good apart from agent stating the fuel was not full despite thorough checking having filled just before return at Alicante airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 30 January 2020
" Okay other than comment. "
" Ordered car seize not available and just upgraded me at an additional cost. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by JANET - 28 January 2020
" Overall very good. Staff very helpful, pity we had problems with first two cars "
" Had a problem with original car and had to change it. The second car also had a fault and had to be changed. Third car was fine and counter staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by KEVIN - 27 January 2020
" Easy to book ,good prices, easy to see comparison costs and I was able to choose a premium Rental company. "
" The chap on the Eurocar desk was very friendly and did not push the sale of their insurance - I have an annual policy, made a refreshing pleasant change to 'veiled' threats from other rental car providers! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by CLIVE - 26 January 2020
" See above! "
" The woman at the check in counter was very offhand! Also the voucher said that the car was full of petrol when it wasn't. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARTIN - 09 January 2020
" excellent service "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by RONALD NEIL - 19 December 2019
" Friendly and helpful staff "
" Very smooth experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by TERENCE - 27 November 2019
" Very straightforward "
" Not enough counter staff to deal with the volume of customers. As they know in advance what planes the customers are arriving on this ought to be addressed. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by SUNDEEP - 26 November 2019
" The car condition and the damage report is disgraceful. Nobody who is paying good money for a hire car should be given a car that is in the condition described above. The counter service and staff are good, fast and efficient. "
" The counter staff and wait in the queue was ok. The condition of the car was atrocious. 1.) Not washed 2.) Multiple scratches on the car and wheels. 3.) Many of the scratches not recorded on the europcar receipt given when picking up the vehicle. 4.) I had to go back to the counter for all the photo and video evidence to be written on the receipt - this took up my time 5.) Becuase the car not being washed, again I had to video the car in the daylight (which was next day) and go back again to the counter which was more of my personal time taken up. 7.) My europcar stastatement of return has photos of the scratches I had showed the counter staff before leaving the airport when picking up the car advising that these are new scratches. 8.) I had recorded on the receipt given before leaving with the car more scratches/dents/etc than there were on the europcar statement of return - this shows that europcar do not inspect their cars thoroughly which is highly unprofessional as customers like me are having to do their work.9) I doubt that all europcar customers are aware or even should have to inspect the cars as thoroughly as I was compelled to do. 10.) I was compelled to check thoroughly becuase a customer in the line at the airport told me that their given car had tyre damage and needed to change it. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ALMERIA, ES - Reviewed by KEN - 24 November 2019
" Hassle free "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAVEL - 19 November 2019
" I order rental cars only with Autoeurope. As for me - this is the most convenient and valuable way, especially in North America "
" Everything was good enough. I have the only one question - I bought a Zero Excess plan, but on the counter I was told that my plan does not include glass, corpus, wheels and any exterior damages got not during using this car (for example on parking). So I had to buy a full thieft protection plan, including protection for above-noticed damages. I think it must be shown and reflected in main booking conditions "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JOHN - 15 November 2019
" excellent "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WAYNE - 06 November 2019
" A lot of hard sell trying to get me to upgrade the vehicle 3 times, I had chosen even though the upgrade was about the same size, also hard sell for the insurance, I already had insurance excess cover, "
" A lot of hard sell trying to get me to upgrade the vehicle 3 times, I had chosen even though the upgrade was about the same size, also hard sell for the insurance, I already had insurance excess cover, "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JOHN - 05 November 2019
" No problems with service or the booking; "
" On pick-up at Palma airport, I spotted scrapes on the front of the car which were not noted on the sheet I was given but a member of staff quickly verified them and signed for the addition. No problem, no fuss. The drop off was also quickly and efficiently dealt with. All in all, a good experience. Two other members of the family were on separate flights to Palma and each had also rented a car from Europcar. They likewise had no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by VINCENT - 29 October 2019
" good efficient service; would be happy to use again. "
" Excellent service; very happy with what you provided! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by RAJIV - 28 October 2019
" I go to Spain twice a year. If you want me to give you another please send me discount vouchers to use in Malaga & Mallorca airports "
" Bit disappointed with the car given. Not what ordered & well worn car...Don't know why sales lady on desk made me take extra insurance for it ! No body would scratch that car !! could have got similar condition car for less..... "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by BRIAN - 27 October 2019
" All ok "
" All in all the car was what i wanted and was ideal for my holiday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by IAN - 27 October 2019
" Online booking and website very clear. "
" Car not in the correct bay on pick up. Parked very close to a wall so difficult to assess condition. A late flight so no Europcar worker in attendance. On drop off, inspector initially pronounced the car perfect. When a car parked very close to our car moved, he then noticed a small indent on driver's door. This was very difficult to see, depending on the direction of lighting. This was not on the initial documentation when I collected the car. I am now being charged for the repair and administration costs which I doubt will be carried out. Note that the drop off time was also late at night. Therefore the company chooses to have staff in attendance for drop off but not to support pick up. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by MICHAEL - 21 October 2019
" See 3 above "
" Friendly and helpful staff both at pick up and drop off made for a pleasing experience. Everything was explained clearly and succinctly. The car was in excellent condition and a pleasure to drive. Having tried other car lease companies in the past at Malaga airport and can say that Europcar is head and shoulders above the rest. This was the second time I have used the company and will continue to do so when travelling in Europe. WELL DONE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MALCOLM - 19 October 2019
" EXCELLENT "
" EXCELLENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by LINDA - 19 October 2019
" All I ask for is a car that is reliable and safe Being a elderly lady I need assurances I am dealing with a reliable company and in this case I felt I was. "
" Everything went smoothly and that's what I want at the beginning and end of a holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by MARK - 16 October 2019
" Easy to book and a good price "
" had to wait in a small queue but were dealt with quickly. No hard sell of extras just explained terms and conditions and handed over the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CLIFFORD - 14 October 2019
" I was given a Mercedes when I reserved a Volkswagen. What a surprise and a joy to drive. "
" I have used europecar before many years ago. I remember I had good service then and I was pleased that the standard has improved, with technology obviously. If I rent a car abroad or in the U.K again it will be with Europecar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ANTHONY - 12 October 2019
" It made the holiday most enjoyable "
" Everything was as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by DAVID - 08 October 2019
" Forced to take out extra insurance cover because you did not take debit cards or cash. £200 extra cost me. "
" Have not received deposit back yet after over a week. Plus forced to have extra insurance cover £200 because you wanted a credit card that I don't have, I had cash and debit cards. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BARRY - 07 October 2019
" Generally good "
" Car dirty on pick up "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MADRID, ES - Reviewed by EDWARD - 06 October 2019
" Inevitably Auto Europe has little control over the hire company, in this case Europcar. I have used Auto Europe several times, but frequently find that my arrangement with Auto Europe seems to have little meaning to the hire company (apart from making a basic reservation). The hire company's agents take little notice of what the hirer has arranged with Auto Europe, are very persuasive in promoting additional insurances, and frequently provide a car which barely meets the anticipated standard. I rarely feel I'm getting what I wanted at the price I thought I was paying. "
" Our experience in collecting the car was not good. 1. On arriving at the counter, I was told that my booking (Europcar ref. 1111491606) had been cancelled; and then that another booking had been made for me (ref. 1111513430). I have no idea how this had happened. 2. We had booked a car with GPS, and were told there was only one available: when we got to the car, the infotainment interface was all in Russian; once we had worked out how to change it to English, the display said there was no GPS fitted and that we should use Apple CarPlay; fortunately we had an iPhone. 3. Existing minor damage to the car had not been documented. 4. On exiting the car park at Madrid Barajas, we reached a multi-lane exit barrier but had no exit ticket so had to seek help from the operating staff. Europcar should have told us about this / provided an exit ticket. 5. I have now seen a charge from Europcar on my credit card bill, which may be correct (I did take out extra insurance) but I have no way of knowing how Europcar have arrived at the figure. >>> All this makes for a less than satisfactory experience. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by SUSAN - 04 October 2019
" As above "
" Overall very satisfied with Europcar. One small niggle was we had to wait about 40 mins to collect our vehicle even though we had checked in online. However Vivienne at the counter was helpful and provided us with an upgraded car at no extra cost which we were very happy with. Drop off was easy. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
IBIZA, ES - Reviewed by STEPHEN - 01 October 2019
" Disappointing!!!! "
" When i booked the car the cost includes insurance, i understand i need to leave a deposit on my card this was fine, but to be "bullied" by the counter staff about additional Insurance cover is unacceptable. Then charged for a late pickup when you have my flight details and know i would not arrive until after 23:00. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by MICHAEL - 26 September 2019
" see above "
" would be happier if £15 refund was granted as per request, twice. Extra insurance was not needed as had to take out Europcar insurance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by ROGER - 25 September 2019
" Very happy with Auto Europe. We hire many cars and you are our first choice. "
" There was ambiguity about the basic cover. The counter staff said that we'd have to buy extra insurance to provide a replacement car in the event of a breakdown. We have never experienced this before with car hire companies, so were forced to purchase the insurance. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARBELLA, ES - Reviewed by DAVID - 24 September 2019
" Treated very well and not forced too much into taking the usual excess cover - which I already had prepaid for at home with a 3rd party. "
" Excellent service and car. Was upgraded due to unavailability of car that I had booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANTONY - 24 September 2019
" easy booking and competitive price. I like the option to purchase the full insurance option up front rather than haggle at the airport. "
" Excessive pressure on upgrading and adding extra insurances to reduce excess in the event of theft or accident. Unhelpful counter staff, where we had to transfer to another terminal for hire. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 3
IBIZA, ES - Reviewed by GEORGE - 23 September 2019
" Efficient! "
" All round very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 21 September 2019
" Easy to book "
" Great car, quick procédure with Pick jó and dropboff too "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by PAUL - 19 September 2019
" Excellent car and service "
" Excellent service, easy pick up and drop off and then deposit amount was very reasonable compared to other car rentals. The car was better than expected and in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by TIMOTHY - 09 September 2019
" A couple of slight niggles on pick up (see above) but overall good. "
" The car was very nice and a slight upgrade. The Europcar personnel (Carlos & Lis) were very helpful BUT the car had quite a few more small scratches and scrapes than were on the documentation, so we had to go back into the office to report these and to get Carlos to come and note them. Then, as were about to drive away, we noticed that the petrol tank was only half full, and our deal was full/full. So we had to get Lis out of the office again to verify this and to agree that we should return the car car half full - which is not so easy to judge! In the end all was fine, though it took us a little longer to get away from the airport due to this faffing about. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GRANADA, ES - Reviewed by CHRISTINE - 07 September 2019
" Could not have been happier. Very quick and easy to rent. Staff were professional and honest. Will definitely rent from AE again. Good rates too. "
" Wonderful experience and very nice and helpful staff both in Granada location and Madrid. Was infinitely better than my experience renting with Goldcar. Also got a free upgrade to a nicer new car, which was a big perk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by VICTORIA - 06 September 2019
" quick and easy "
" Fantastic customer service, quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRANADA, ES - Reviewed by EDUARDO - 03 September 2019
" Very disappointing experience. I was surprised to find out at the Granada branch itself that the price of a booster seat was the same as the price of car-seat for a baby (not seen that in any other companies I routinely use). Which made the car hire price greatly deceitful. I was also disappointed that the car was provided with a 3/4 full tank. I contacted central office in Spain ( I spoke to Elena Lence) to inform them of my finding, and they asked me to send a picture to the Granada branch so that I would not be expected to return a full tank. I did as I was told and asked for acknowledgment of my email. I did not receive anything back. Overall the whole experience has been deceitful and disappointing and unfortunately, I will not be recommending you or using you in the future. "
" Very disappointing experience. I was surprised to find out at the Granada branch itself that the price of a booster seat was the same as the price of car-seat for a baby (not seen that in any other companies I routinely use). Which made the car hire price greatly deceitful. I was also disappointed that the car was provided with a 3/4 full tank. I contacted central office in Spain ( I spoke to Elena Lence) to inform them of my finding, and they asked me to send a picture to the Granada branch so that I would not be expected to return a full tank. I did as I was told and asked for acknowledgment of my email. I did not receive anything back. Overall the whole experience has been deceitful and disappointing and unfortunately, I will not be recommending you or using you in the future. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 01 September 2019
" Over all good. I'm pleased I read the details about the deposit etc. The only thing I was I expected a slightly bigger car otherwise I'm pleased I went with Europcar. And no hard sell which on insurance. As soon as I said I had excess insurance the guy said no problem your covered. "
" Booked a corsa or similar got a Yaris, which I thought was in the size below but did the job. Counter staff really efficient and lots of staff. Got the car fast too. I checked the car on arrival it had more scratches than noted so returned to the counter where it was noted. Showed the returns staff the paperwork and they checked the car back in. The car could have been a little bigger but otherwise positive and would use again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DAVID - 28 August 2019
" I booked and paid for inclusive collision damage waiver through auto Europe. Europecar said it wasn't included even though it is printed on the auto Europe receipt. They said that is an issue between myself and autoeurope "
" I booked and paid for inclusive collision damage waiver through auto Europe. Europecar said it wasn't included even though it is printed on the auto Europe receipt. They said that is an issue between myself and autoeurope. Europecar refused to include cdw and tried to charge an extra 25 euros per day for this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by STEVEN - 26 August 2019
" ripped off on arrival. Firstly europcar booked the car from the wrong terminal in barcelona. Then europcar said there was a 1 and a half hour wait for a car at the other terminal as they was a strike so I had to pay an extra 84€ to have a car. They also said Auto Europe always book the cars from the wrong terminal. Rubbish reply from customer services department at Auto Europe as well when asking about the problem of the extra payment. On departure when I returned the car, I went back to the arrivals hall to complain to the staff and they were saying exactly the same stuff to other people collecting their cars - simply corrupt and looking to rip off people "
" ripped off on arrival. Firstly europcar booked the car from the wrong terminal in barcelona. Then europcar said there was a 1 and a half hour wait for a car at the other terminal as they was a strike so I had to pay an extra 84€ to have a car. They also said Auto Europe always book the cars from the wrong terminal. Rubbish reply from customer services department at Auto Europe as well when asking about the problem of the extra payment. On departure when I returned the car, I went back to the arrivals hall to complain to the staff and they were saying exactly the same stuff to other people collecting their cars - simply corrupt and looking to rip off people. Also the car had over 65000 miles on the clock and over 35 dents, scratches. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
SEVILLA, ES - Reviewed by DARREN - 24 August 2019
" Good service "
" Efficient good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ALEX - 23 August 2019
" The staff member a Alicante wasn't the friendliest but everything was smooth and efficient so thank you. "
" Everything went smoothly. Our only issue was that the car we received was nothing like the golf that was advertised. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CALA D'OR, ES - Reviewed by TRACY - 23 August 2019
" Quick, easy, polite Custer service team. Good value. Will definitely use again. Thank you "
" Car was perfect size for us. Only complaint would be the staff member trying to sell us additional insurance knowing full well we had already arrange with AE. Scare mongering. Care could have been a little cleaner and would have been nice for it to have been supplied full and not empty. We hadn't planned on our first journey being straight to the fuel station. Overall, lovely car and we weren't too traumatised by the experience. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by SHAZAD - 17 August 2019
" Quick easy and convenient . "
" Quick and easy - perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by MARTIN - 17 August 2019
" Good selection of options to choose from "
" Everything went to plan. A bit of a wait to pick up the car, but it was a Sunday, so I guess there may usually have been more staff to sort out the paperwork, but it wasn't a problem. Drop off at airport was very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by LINDA - 16 August 2019
" Overall a great experience. No issues or complaints "
" Friendly staff at airport, quick service, car immidiatwly available and in great condition "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PHILIPPA - 14 August 2019
" Great service from Auto Europe and Europcar "
" Great service from Auto Europe and Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TREVOR - 03 August 2019
" will hire again "
" the car was fantastic clean/tidy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 19 July 2019
" Great car . The picking up of the car was a bit slow think about ways of speeding this up. Drop off was fine "
" Could you tell me why you have taken money from my credit card without authorisation from myself, I paid the correct amount at booking. I have noticed a charge on my card of around £25 no invoice or explanation from you "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALAN - 09 July 2019
" Wouldn't hesitate to recommend "
" Exceptionally helpful staff and when we requested to change the drop off point to the airport instead of Palma office they could not have been more helpful and agreebale. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by HOWARD - 08 July 2019
" My problem was sorted quickly and without fuss. Very Good "
" In our original car ( Audi ) the power socket failed and we were unable to use our personal sat nav without power. In Logrono your representative could not fix the problem and promptly offered us an almost new Audi which we accepted. Good customer service ! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by MICHAEL - 08 July 2019
" . "
" Very efficient, staff were pleasant and proffessional "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by BRUCE - 01 July 2019
" Excellent all around "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by STEPHEN - 01 July 2019
" ?? "
" I paid for a car in the u.k and ended up paying again in Spain. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by COLIN - 01 July 2019
" Auto Europe were excellent as always but badly let down on this occasion by europcar. "
" Feedback already sent to Europcar - "Scammed upon return out of €102, reported via twitter. No help. Was told when picking up the car to check for scratches over 5cm and dents over 1cm. There were none but I took a full video of the outside anyway. I rented as a single business traveller, as I do all over the world. Upon return the agent checking the car got immediately into the passenger side which seemed strange. Then gave me the keys and told me to give them back to the office. When I got to the office they told me that I'd broken the passenger side VANITY mirror, hidden under a flap in the passenger side visor. I've not been on that side of the vehicle and haven't had any passengers. Of course no one cares about this as customers lie all the time to avoid damage they have done. The clever thing about this scam is that the amount is just small enough that no one will claim on their insurance, you've already got a deposit big enough to take this out of automatically and no client will EVER open the passenger side vanity mirror compartment when they pick up a car to check if the mirror is broken when they collect the car. A hundred clients could get caught with this scam, that is a lot of money being siphoned from Europcar customers. It's false economy for Europcar too as I'll just rent with another supplier in future and will never rent with Europcar again, a shame as I like the way you've professionalised the pick up everywhere over the last few years to suit the brand, then you get let down by a few shady franchisees on the take. With so much competition in the market positive reviews will be the way you differentiate yourself from the poor quality local suppliers. Mine, and those of other vocal, social media savvy clients will damage that. Again a real shame, but you also DID get the opportunity to put this right, when I contacted your Twitter team, and you gave empty platitudes while pretending you were sorry. If you want to dominate as a premium supplier, you'll clean this type of behaviour from your local suppliers up quickly." "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
BILBAO, ES - Reviewed by GRAHAM - 24 June 2019
" Auto-Europe service was as usual good, however, I will next time ensure full insurance before I get to a hire desk. "
" VW Polo equivalent was a Corsa, so I agreed to an upgrade to a VW Golf, however once all costs of insurance etc, were added up, it was the most expensive car hire I have had. The car was not clean and stinking of smoke. It had been roughly used so didn't drive well and had many dents and dings which thankfully I had paid the extra insurance to cover. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BARCELONA, ES - Reviewed by JOHNNY PAUL - 22 June 2019
" Good to have the option of registering details prior to pickup to speed up the process of car collection. Staff friendly and professional at Barcelona Airport, would use again. "
" I was impressed with the service as first time we have used autoeurope. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by STEPHEN - 14 June 2019
" Fine, except point above about not being able to change the flight time. "
" Car was not ready, despite Europcar having flight number. Flight was earlier than originally scheduled, but Autoeurope web site did not allow a change to the time without starting again and rebooking. Car was very scratched and damaged superficially all round. On hand-back, staff were very good, although I had to show them photos of the damage on pick-up to avoid blame and charges. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MADRID, ES - Reviewed by MARK - 05 June 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAMES - 02 June 2019
" see section 3 "
" overall the experience was ok however the pick up was complicated and costly - it was unclear to us where to pick up the car and it turns out there are 3 different europcar businesses there - we went to the "wrong" one and were charged 30 euros more for the car ! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KAREN - 30 May 2019
" I've recommended Auto Europe to a friend who is going abroad next month. I feel like there is someone there in the background who will support me if anything goes wrong! And your Excess insurance scheme is reasonable compared to the rip off daily extra fees extorted by the car hire companies themselves on the basis of fear!! "
" The first thing they did was try to persuade me to pay for an upgrade to a flashy bigger new car which had been delivered the day before. I politely refused all suggested upgrades and was given the Seat Leon estate I had booked and paid for. It was a newish vehicle but covered in scratches and minor dents and I insisted on a member of staff going around the car and pointing out all the listed damage and recording/ signing to additional pre-existing scratches as well. He was very helpful in doing so. I had requested manual transmission but this car had a semi-automatic braking system which I had never come across before so I had to ask another member of staff to show me how it worked, which he did. I doubt I could have worked it out myself! After that, everything was absolutely straight forward and we had a great road trip from Malaga to Córdoba and on to Granada. Great steady work horse of a car on the motorway, a bit gutless up hills! Good on fuel. I got it fully examined on my return to prove that I hadn't added any new damage and it was quickly signed off without argument! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by HUGH - 28 May 2019
" For the above reasons, my experience has not been positive. I am not sure what benefit there is from going through a third party like your company. "
" I booked an economy car(Fiat Panda type) but was told at the Europcar counter that none were available and that I would have to upgrade at additional expense. Although I can't be sure I suspect that the Peugeot 208 I was offered cost me more over the counter than I could have reserved it for online in the first place. This is the second time that I have a problem with an Auto Europe reservation, the last being with Interrent, which turned out to be Goldcar. I am not sure I will reserve with your company again, as I am not clear with whom I have a contract when booking. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by AMREEK - 27 May 2019
" no problems "
" no problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANTIAGO, ES - Reviewed by ANTHONY - 16 May 2019
" Satisfactory as usual. "
" Initial documentation related to another car. This was corrected at another depot halfway through the hiring. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OLIVER - 01 May 2019
" Autoeurope fine I won't rush to use Europcar again "
" Big queue with inefficient queue management system at the airport. Car was very old for a rental car 40K km on clock. Badge missing from steering wheel and constant creaking from the rear near side window. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GERONA, ES - Reviewed by GREGORY - 24 April 2019
" Easy to use. Competitive prices. Positive opininion from rental company. "
" very friendly and helpful service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by TIMOTHY - 24 April 2019
" The cost of the booster seats payable upon pick up was extortionate.... This made the rental of the vehicle extremely bad value for money. Given it's a necessary safety feature, I feel the cost of these should be nominal not exceptional..... otherwise these costs may influence parents to choose not to use them with potential devastating consequences. "
" The cost of the booster seats payable upon pick up was extortionate.... This made the rental of the vehicle extremely bad value for money. Given it's a necessary safety feature, I feel the cost of these should be nominal not exceptional..... otherwise these costs may influence parents to choose not to use them with potential devastating consequences. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by NINA - 23 April 2019
" see above "
" there were over 30 scratches on the car, some of which were significant. I'm surprised that it hadn't been fixed previously. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MADRID, ES - Reviewed by ABDULRAHMAN - 10 April 2019
" I just wonder if I have paid the full insurance with autoeurope and if yes why did the car provider declined that and informed me that I've paid partial insurance and I paid extra around 320 euro for full charge. Would you be kind to review my insurance policy and if I'm eligible to refund my money, I would appreciate it very much. "
" Overall good staff and cooperative, but I've concern regarding the extra charge for full insurance. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRANADA, ES - Reviewed by ROY - 04 April 2019
" Very satisfied, no hassle and excellent car. "
" Though the lady that was on reception at collection was a little unsure of charges and tried to charge us tax that was already included, this was soon sorted. Car was excellent far better than we expected. We weren't hassled to buy extra insurance as we had excess cover. Returning the car was easy and hassle free. Defiantly will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 01 April 2019
" I am very likely to recommend you to other people and I am looking to use you again on my next trip which is to Bergerac. "
" We could not fault the service we received from you. The car was excellent, better than I was expecting and in beautiful condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by TREVOR - 28 March 2019
" it all worked as it should "
" the only downside was the condition of the car, it had quite a lot of scratches. But staff at both ends were very quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LA LINEA-GIBRALTAR, ES - Reviewed by EDMUND - 25 March 2019
" Pleasant staff no hassle in collecting or returning car. I wish the damages were marked down a little worried "
" Turned up sign paper collected keys went to car lots of bumps and scratches none marked down had to take pictures then went back and ask them to sign the damages before I left "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LA PALMA, ES - Reviewed by MICHAEL - 20 March 2019
" M "
" I was charged 79 euros for "customer choice" I havnt a clue what that is "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by ANDREW GRAHAME - 04 March 2019
" Good experience "
" Drop off area difficult to find "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by AJAY - 26 February 2019
" Satisfied with Auto Europe as booking agent. "
" Counter staff very friendly and helpful. However, although Europcar personnel present at pick up location, nobody helped with pick up (despite being approached) and pick up location a quite poorly lit underground car park. Drove car minimally and without any incidents. When dropped off car was told there was damage on car (lady used a torch to establish this)- scratches lower driver side front bumper and lower aspect of back bumper-was told had to pay for these despite not having caused them as I had not highlighted these when picked up car. Ended up waiting for 45 minutes and having to pay over £200 for damage we did not cause - this damage should have been highlighted before we picked up car as really difficult to spot at pick up location. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LAS PALMAS, ES - Reviewed by JOHN - 20 February 2019
" Auto Europe were okay but it doesn't help when the car company treat you poorly. "
" Was given a car covered in scratches and dents. 13 were noted on the document. When I returned the car they tried to blame me for an additional scratch on the wheel which was not noted. I had taken pictures because of the state of the car but was not able to expand them enough to show that they were present when I picked the car up. So I had to argue the case that I had not marked the car. They did eventually let me off but it was touch and go as I had to catch a plane and the whole expereince took me nearly and hour. Not a pleasant experience. I won't be hiring from them again. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
GRAN CANARIA, ES - Reviewed by RONNIE - 30 January 2019
" On of the best car hire experiences we have had for some time. "
" Very efficient service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STAFFORD - 30 January 2019
" Great service. Price cheaper than booking direct with Europcar "
" Car had numerous scratches and scuffs. Took considerable time to check them off against existing damage list. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALLADOLID, ES - Reviewed by RUBEN - 12 January 2019
" Europcar was not nice, in addition to waiting more than an hour to give me the car hired because I said that I had canceled the contract and it was not so I had to call Europcar Madrid central to solve and the car they gave me smelled of tobacco "
" Worse "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by PAUL - 02 January 2019
" Auto Europe experience has been okay "
" Can't say it was a great experience at pick-up or drop-off, unexpected charges eg sat nav (even though it was built in) and some kind of "premium" charge, staff asserted car was sandy inside on return when it had been dirty when I picked it up "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MOJACAR, ES - Reviewed by SARAH - 24 December 2018
" Disappointed with the car provided "
" The car cost more money than I had already paid to Auto Europe. There was damage to the car which was not recorded on the rental agreement, in fact nothing was recorded at all! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PUERTO DE LA CRUZ, ES - Reviewed by ANTHONY - 23 December 2018
" Completely painless "
" Europcar were very easy to deal with, the car was clean and virtually brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLAYA AMERICAS, ES - Reviewed by VINCENT - 22 December 2018
" Overall very good "
" Excellent service and friendly counter staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ROGER - 21 December 2018
" We hire lots of cars and are regular customers of yours - that speaks for itself "
" Excellent service apart from very poor drop off. Had to wait a long time - personnel seemed to be short staffed and disorganised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by RAYMOND - 20 December 2018
" All went very well "
" No worries "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OKSANA - 16 December 2018
" Most new cars are coming with GPS build in- so my suggestion should not be taken as REQUIREMENT. Any extra charges MUST be informed! "
" During booking process i wrote as a SUGGESTION - GPS, not a REQUIREMENT. So when collecting rented car, i was informed that i had to pay additional sum for GPS as Auto Europe made a reservation ans it cannot be cancelled, as a result I had no choice as it was too late to cancel the reservation. My rental price increased 150% . Total rip off! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA PALMA, ES - Reviewed by ALEX - 05 December 2018
" Very painful and insensitive. Europcar ruined my holiday. "
" The car was booked in a different location and thus I could not use it. When I asked Europcar to move the reservation to Las Palmas - the intended location, they refused. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MURCIA, ES - Reviewed by DAVID - 01 December 2018
" Disappointed about the hard sell at the beginning but the car was fine, (except for the satnav issue) I have used Europcar before and has always been trouble free "
" I would prefer not to be urged to pay for an upgrade when I have already chosen my car. In the event I opted for an upgrade with satnav which was only set to Spanish which I don't speak. There was no formal inspection of the vehicle before I took to the road Staff were pleasant but i felt let down by the satnav issue as I had been promised that a member of staff would fix i8t for me and didn't "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by NICHOLAS - 01 December 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by RICHARD - 27 November 2018
" The original rental arrangement through Auto Europe was perfectly fine. I would hope that the company can support my complaint against Europcar. It appears to be an all to regular occurance! "
" I have been misled and charged an additional £214.82 for a so called vehicle upgrade that I was neither informed of or was explained to me. having expected to pick up a VW Polo or equivalent I was offered a VW Golf in 3 colours. I asked for the youngest. The car that I picked up was fine and as with all previous hire car experiences I thought nothing of the fact that it was not precisely what I had arranged through Auto Europe. I signed the agreement at the desk- there was no explanation of extra charges. As a result I believe I have been duped and mis-sold by Europcar and will be pursuing a reimbursement of the extra charge. Put simply I would not knowingly agree to pay £214.82 more that the original £153 for a broadly similar car. It makes no sense! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by TERENCE - 08 November 2018
" Auto Europe a very good company to do business with,have used them lots of times, and will used them again. Many Thanks. TJS. "
" Only with europcar,if the rental charge is satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 05 November 2018
" No issues and friendly staff. "
" No issues and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JASMINE - 05 November 2018
" I was happy that in the end we had a good experience. I could easily have picked a cheap optio or gone for Hertz, who I know well. However, I would try Europcar again as all ended well. "
" I had researched this well and read comments about hard selling of extras and insurance at Malaga. It was unfortunate that this came true and I had to be very strong about showing my Excess insurance that I pay for in England annually. In the end he excepted. Then the car we were shown was dirty full of fly marks, so hard to see the scratches. Then upon checking, the multiple scratches they described were in fact multiple dents and huge ones at that. I went to a desk and we were offered another car but smaller than on our voucher. Then a supervisor arrived who was extremely pleasant and offered a new car which was perfect. After this, the experience was good and return excellent. It was a shame we wasted so much time in the beginning as it was dark arriving at our destination and we got lost all, because this took so long. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by HELEN - 05 November 2018
" Dreadful. Very angry and unhappy. Ended up paying £150 more than I should have. Not our fault. Very disappointed. "
" Appalling. Price quoted was £209. We ended up paying £373. No nissan Quahquai available. We were forced to upgrade to BMW 2 series. We were quoted an extra 10 euros a day and were charged an extra 15 euros a day for 8 days. Staff were unhelpful and refused to find a satisfactory resolution. Very unhappy and angry. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by KEVIN - 04 November 2018
" Excellent hassle free service "
" Exceĺlent hassle free service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ANDREW - 02 November 2018
" The staff were very helpful and went out of their way to assist. It was a very good car hire experience "
" The initial car was in very poor condition with almost smooth rear tyres and lots of body damage and over 95000km. They kindly changed the car although it involved a 30 min wait, the replacement car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MARION - 01 November 2018
" I didn't know the pick up was off site, could have been more obvious. It would have been better to have dropped off at T2. The staff member at pick up was delightful, helpful and informative. "
" I didn't know the pick up was off site, could have been more obvious. It would have been better to have dropped off at T2. The staff member at pick up was delightful, helpful and informative. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by THOMAS - 23 October 2018
" I find Auto Europe to be regularly cheaper than other car hire sites and find the cancellation facility very useful. "
" Collecting the car was made difficult by confusing directions to the pickup location. Other than that service was very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
ALMERIA, ES - Reviewed by JANICE - 19 October 2018
" As a ove "
" Very slow service and waited 15 minutes to drop off car. It was a good job we were not in a rush "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by ADRIAN - 18 October 2018
" Simple booking process. Very clear information. Good price. "
" Welcoming efficient reception. Friendly quick check in. Well maintained lean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZARAGOZA, ES - Reviewed by SERGIO - 18 October 2018
" The lady at the counter kept offering me cars. She even bargained the price, down to 8 euros. I don't expect that from a professional company. Please make your conditions clear to them. Not very professional from Europcar's side. :( "
" It took over 30 minutes to check the car at return. No one was there to do it, even though they knew my arrival time. I got charged 14.52 euros for railway station surcharges. At the moment, this was not charged in my account, but I don't know why they did that since the conditions were very clear (It was included in the price). "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by TREVOR - 18 October 2018
" The experience on the whole was positive. My only negative comment pertains to damage on the vehicle noted on pick up; this was listed as a damage to glass but was a large dent in the rear passenger fender. The representative allowed me to document this before signing the contract. "
" The experience on the whole was positive. My only negative comment pertains to damage on the vehicle noted on pick up; this was listed as a damage to glass but was a large dent in the rear passenger fender. The representative allowed me to document this before signing the contract. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DANUTA - 17 October 2018
" Nothing to blame. Excellent experience. "
" Impressively well organised business at Malaga airport. All worked well. Recommended! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REUS, ES - Reviewed by STEPHEN - 16 October 2018
" Easy booking great price "
" Easy pickup via shuttle bus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by LYNDSAY - 16 October 2018
" great service thank you "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by IAN - 16 October 2018
" As ever, if you take the car that is offered no problems. "
" I was upsold - my own fault for not listening carefully but the first time it has happened using Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by MARCUS - 08 October 2018
" Great! "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by KEITH - 28 September 2018
" Excellent service "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by COEN HM - 21 September 2018
" See comments above "
" Although the fuel indicator showed a full tank on return and the person said its all OK, the next day I received a bill for refueling, 16 litres which can not be correct. I have responded to europcar but didn't get a response back "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by ROSIE - 17 September 2018
" Could be much more professional and friendly. Staff do not care about customer experience in the slightest. "
" Staff very rude. Took no time to be thorough. There was a huge dent on the car when I collected it, which was not picked up previously. Therefore when I returned the car I was accused of denting this, despite it existing before hand. No one was available to check the car when I picked it up. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by ALAN - 10 September 2018
" See above "
" We had our car booked for 11.00am but had to wait until 11.45 as we were told it was being cleaned and when we got the keys they were for a car that had been standing near us all the time not being cleaned "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by LES - 07 September 2018
" Excellent "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REUS, ES - Reviewed by IAN - 01 September 2018
" Used a filter on your website for on airport suppliers only and was booked with an off airport supplier without my knowledge. Phone was not answered when I first contacted and then was answered by someone who couldn't understand me or me them! All this after I was charged a surcharge for on airport supplier! "
" Car was advertised as on airport, was actually a shuttle bus away. No answer when I tried to contact them by phone. Left in the dark about pick up. Car was ok but high mileage with lots of damage. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
SANTIAGO, ES - Reviewed by MICHAEL - 31 August 2018
" Overall we got what we needed - a car to make a four hour journey. But the additional hour taken to receive the car was unnecessary. It was also unfortunate that we had to go to Europcar's airport office rather than being able to pick up the car downtown. "
" It took over an hour to pick up the car. The keys were not available at the check-in and had to be obtained from the garage where the only staff member was busy on other matters. This was very inconvenient. The car itself had been through a number of scrapes. It was a very basic spec. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by VICTORIA - 28 August 2018
" A good experience. "
" Change of vehicle mid hire was easy and smooth, at Alicante aiport. Also the call I made to upgrade was handled very well. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAMES - 28 August 2018
" Very efficient "
" Was fast and efficient. Not car I ordered but was pretty good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by STEPHEN - 22 August 2018
" Excellent service. "
" Excellent service throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ELISA - 21 August 2018
" My only suggestion would be to give the car with a full tank and have it returned with a full tank. "
" Brand new car. Easy pick up. Even easier drop off. Fitted family comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GAVIN - 16 August 2018
" I made a mistake with the booking dates, booking in August instead of September but I called straight away to try to rectify this and was told that it was not possible to do anything at that time but to call back after the booking term had ended and customer service would likely be able to help. I have called several times and after very long periods on hold have been cut off. Yes, I know I made a mistake but I was led to believe that there was still hope for a refund but it is impossible to get through to customer service. I have also submitted an online form but have received no response. "
" I called Auto Europe within minutes of making a mistake with the booking, surely it would have been possible to contact Europcar to cancel the booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by MARK - 15 August 2018
" We rented the car and the lady at Europcar was most helpful. The car ran very smoothly But unfortunately there have been issues. First there was rubbish in the car - an old beer bottle and some.empty packets. Secondly the car.immediatley said it needed a top up of washer fluid. It should not have been given to us in that state Thirdly after a day of driving the car another sign came on saying add adblue. We stopped at two petrol/gas stations and nobody even knew what it was. On doing some research we discovered it is somehow added to the diesel but we have no idea and it should have been checked and topped up before the car was given to us. Lastly and most important of all whilst travelling around Spain we were relying on Waze on our phones which worked perfectly. however both USB ports in the car did not work and so we were left stranded on a number of occasions as we were relying on the usb ports to charge our phones. This caused much stress as we ended up going totally wrong and in circles. We had five young children with us in the car! We are really disappointed and await your comments as soon as possible. "
" See box 5 below "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BARCELONA, ES - Reviewed by ANGEL - 15 August 2018
" Super "
" Simple and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by SUSAN - 13 August 2018
" Awful. Intimidating and I do not want to go through that experience again. "
" As I don't have a credit card, my husband gave me his to make the deposit. The man at the desk would not accept it. I found him very brusque and difficult to understand what he was saying, he told me that if I wanted to use my visa debit card I would have to pay extra and have extra insurance - I said that I had already paid for insurance and he said 'yes, but if you want to use the visa card you will have to pay more for excesses' there were three prices, the lowest was 150 Euros, I said I would have to do that then and he said, that is just for one excess - I still didn't understand why I had to pay extra, but since there was no other way around it, I had to pay, he said he would take 450 Euros out of the account. When I returned the keys, I was in a queue, a man came out and took the keys and asked if the car was ok, I said it was. I thought later, that I should have asked if I was automatically being refunded. I was very distressed by the approach of the first man and especially since other people have used debit cards to hire cars without any problem and without having to pay extra. My husband is writing to the CEO to complain about this treatment. I will never use Europcar again and have already been advised, by people living in Lanzarote, not to use them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by ROSINA - 03 August 2018
" As said above :) "
" It's was my first time with europcar and will certainly use your services again :) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEVEN - 02 August 2018
" Good "
" Good experience Friendly helpful staff at collection and drop off Good, reliable vehicle "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by NIGEL - 02 August 2018
" All went smoothly "
" All went ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROGER - 02 August 2018
" When looking to book a car all extras should be clear at the start and then this would stop hard sale for extras when collecting a vehicle. This would also stop people feeling they have been coned. The car hire industry needs to improve its image and the above doesn't help. "
" All extras such as extra driver plus extra insurance to cover excess cost should be put in the original quote, because by adding this to the end of your holiday makes the car hire far more expensive then originally quoted, I found Europcar are not the only ones that do this. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by CLAUDIA - 02 August 2018
" As above "
" my car rental was for one day only from 10 to 10 ... I was very happy with the experience of my details being available and the speed I got served. It was easy to get the key and the child seat - was a bit shocked that in this day and age the car did not have a build in navigation system and hired a Tom Tom just in case ... Tom Tom was set to spanish but again the speed of someone being available and helping me sort it was brilliant. The car had a warning light regarding the pneumatic pressure of the tires or something and had to be investigated. They could not fix it and had to provide me with a replacement car - that delayed me overall by approx 1 hour. Which if you are trying to get to the beach with 4 kids was quite a long time. Anyway the drop off was a nightmare ( I decided to drop off late at night rather than early the next morning ... the drop off car parks are easily overlooked and when I tried to get to them after I did not fancy leaving the whole airport again to drive back in. I spoke to someone that was locking up and she advised that it was ok to park in a pick up place near the key box and leave the Tom Tom in the glove compartment (under no circumstances should I put it in the key box as previously advised). I left and emailed at 8Am the next day before the actual drop off time - but to this moment I have had no acknowledgement that you have got the car and or the Tom Tom in it. ... Guess this was not all within the hands of Europcar but thought you might want to know. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
ALMERIA, ES - Reviewed by JOHN - 28 July 2018
" See above "
" Overall very good, but pick up took 40 mins. Not enough staff at the counter. Europcar competitors processed their customers more efficiently. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by ANDREW - 25 July 2018
" The cost of insurance and additional drivers were extortionate. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by COLIN - 20 July 2018
" By far the worst part of the holiday experience is getting to collect your car and be bombarded by top up insurances. They make it clear that there will be great difficulties if you rely on the insurance purchased through auto europe. Under these circumstances, you feel forced to take their premium insurance to cover any shortfalls. I have used you over the years but am fed up being taken for a ride and in future will go direct to rental company so I do not pay twice "
" Pushed into taking extra insurance cover. Not a good experience. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
SEVILLA, ES - Reviewed by RAWDON - 16 July 2018
" When returning the car, a member of staff came to check the car and sign it off straight away and was thorough and pleasant throughout. "
" This company is well in control of all arrangements involved in car rental.. The counter staff spoke good English and were quick and efficient in the documentation procedure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GEOFFREY - 05 July 2018
" I hired a VW Golf or similar. At the desk I asked if there was a "or similar" car with a larger boot than a Golf as I had two large cases. I was offered a Mercedes C class. For a "total" of Eu 300. Not only was the boot not able to take two cases but when I got the bill I had been charged about double the cost for the car (excluding the additional insurance package). I consider myself ripped off! "
" I hired a VW Golf or similar. At the desk I asked if there was a "or similar" car with a larger boot than a Golf as I had two large cases. I was offered a Mercedes C class. For a "total" of Eu 300. Not only was the boot not able to take two cases but when I got the bill I had been charged about double the cost for the car (excluding the additional insurance package). I consider myself ripped off! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JASON - 04 July 2018
" My first ever car hire experience nearly left a bitter taste, but all in all, I would do again. "
" The car was not checked upon arrival by any staff, fortunately I took a video of the vehicle prior to collection and drop off - as when dropping the car off, the attendant stated I had caused numerous damages and would be liable! Thankfully the video assisted in this instance. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
GERONA, ES - Reviewed by ROBERT - 23 June 2018
" We always use Auto Europe to book car rental - the ease of viewing, selecting, and booking is outstanding, with clear and precise information about the vehicle and terms of hire. "
" Although I have absolutely no complaints about the service received, the car itself was not in great condition (many knocks and scratches previously noted) our freshly cleaned. It would also have been better if the representative had taken us to the car for operating procedures for the cabriolet roof (we had to go to get help). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MADRID, ES - Reviewed by ROBERT - 09 June 2018
" Very bad experience. The were just waiting for someone who didn't have full cover to charge them for windscreen repair knowing full well that they had no intention of getting the repairs done. They showed me three tiny marks but we were not hit by any stones during the travel. "
" there were tiny, miniscule marks on the windscreen and they want to charge me $85 Euros for fix them because I didn't take out the full cover. but I know that they won't get them fixed and what is more they knew exactly where they were so they were not new "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2