Auto Europe
- North America
- Central America
EUROPCAR UK CUSTOMER REVIEWS
- 8.1
- 8.4
- 8.5
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EUROPCAR GREAT BRITAIN Car Rental Reviews
Average Rating for Europcar :
MANCHESTER, GB - Reviewed by SAMUEL - 19 September 2025
" Auto Europe is my go-to for all car rentals. "
" Always very helpful and friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA - 11 September 2025
" Easy to book with great prices "
" Staff were very helpful and clearly explained insurance options and costs without a hard sell which i appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAIDSTONE, GB - Reviewed by CHRISTOPHER - 09 September 2025
" Easy online experience and 48hr cancellation is a key feature. "
" Easy pick-up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ROBERT - 06 September 2025
" Great "
" Car was perfect, the guy on the desk was very professional, everything went smoothly. Thanks very much, will use you again next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALLAN - 02 September 2025
" Very efficient "
" Efficient and friendly at all stages of the hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by JILL - 29 August 2025
" All good apart from the £19.99 charge which I wasn't expecting. "
" Picking up the car was very good, the staff were extremely helpful but I'm unsure of why I've been charged £19.99 after returning the car in perfect condition and only dropping the keys in the lockbox as the business was closed? No one told me I'd be charged anything more once I'd paid for the hire car. How can you charge someone for something that essentially self service when dropping keys in a lock-box? Or is the £19.99 for something else? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUSTIN - 28 August 2025
" Quality of customer service really going downhill. Helpful at times, but not really customer centric. "
" Bit of a wait at pick up, but staff v friendly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by AMANDA - 26 August 2025
" The drop off staff were very efficient. "
" I felt mislead on pick up.....I was offered an upgrade for an Audi A3 for £30.......but it wasn't made clear that was for every day. When I considered it after realising I felt conned, as I had already booked a mid size car and an Audi A3 is a mid sized car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HEINRICH BERNHARD - 25 August 2025
" Competitive price for the rental. "
" Friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOSEPH VICTOR - 22 August 2025
" Very satisfied "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MAHMUD - 20 August 2025
" All good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by EMMA - 20 August 2025
" I mad several phone calls between both auto Europe and Europcar to try and recover the payment I made for the car which I wasn't issued. Both companies just told me to contact the other and I've been left extremely frustrated and in financial difficulties. I required the car to get me and my daughter to hospital for her going in for an operation and incase of a medical emergency after her operation to get me back to hospital. So during such a stressful time already this was made worse by better by left empty handed "
" I was refused the car and was left with no car and no refund. Counter staff were not helpful and explained that they would contact Auto Europe for me to be refunded however this was not done and I've been left upset angry and with car but out of pocket in financial trouble "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 20 August 2025
" no complaints. i've used your company for probably 15 + years now "
" all ok apart from couldn't find pick up point for shuttle at airport- it wasn't where it said it was- i had to call the station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RAYMOND - 19 August 2025
" Because everything went smoothly at Europcar and the car was great. I'd recommend Europcar to all. "
" Pickup staff were very helpful indeed which helped immensely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEVIN - 17 August 2025
" You con customers I did not have insurance to cover me for my journey as the add on you sold me was not valid "
" I felt it was all a con and needed to purchase insurance as you had conned me "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ABDUL FATIR - 16 August 2025
" Efficient and transparent handling. No hidden extras. "
" Courteous reception, efficient processing, no hard selling of extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by CHRISTINE - 16 August 2025
" So pleased could not have gone better "
" Amazing staff so helpful, professional gives complete peace of mind. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICK - 13 August 2025
" As above "
" It is outrageous, first of all I was given a mini car when I paid for an economy car, then I paid upfront £136 to Auto Europe then got insurance with eurocar and at the end of hire they have taken £441.92 out of my account and that is disgusting and will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JULIE - 09 August 2025
" Easy quick and friendly service from staff, when picking up and dropping of the rental car. "
" Always very friendly but professional, nothing was to much trouble. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OMAR - 03 August 2025
" Very bad indedd "
" At the pickup nothing was clarified, i was made to sign blank forms , and when i asked was told the total cost for the waiver and insurance was £37 approx altogether, not per day, When given the keys the paperwork was placed in an envelope and handed to me. Only later when I looked at tye document I realised I had been conned. The paperwork Total came to £235 when I was expecting it to be around £107 approx, £69 for the car, and 37 for the insurance. Never again will I be using Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by ROBERT - 30 July 2025
" Not the best at all. "
" Very expensive with a hidden premium charge. Potential breakdown with the AA (who were great) but when I phoned Europe Car about a potential replacement car they were appalling. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KINGSTON, GB - Reviewed by PATRICK - 29 July 2025
" Pretty good, as usual "
" I rate them as much the same as Enterprise and other big Car Rental outfits "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSEPH - 24 July 2025
" Excellent experience, especially the return. The car, a Ford Puma was superb. All in all, VERY satisfied. "
" Very easy pickup and return. As usual they tried to sell me a larger car and expensive insurance, but no hard sell and accepted my refusal immediately; Not like last year when I was cheated of GBP600 by a nasty guy by lying and subterfuge. My fault for falling for his lies. Incidentally I hadn't informed you about last year's experience from Heathrow because your email asking about my experience went to my spam and when I noticed it about 4 weeks later it was too late, saying not valid after 2 weeks. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MLADEN - 23 July 2025
" Still good "
" Yeah good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by PAUL - 21 July 2025
" Europcar good price - booked from Australia and good service "
" Europcar staff at Oxford are always very pleasant welcoming and efficient . Cars ( Ford Puma x2 ) and Vauxhall Grandland upgrade were excellent Booking and notification of hire were prompt and clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FABIO - 21 July 2025
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by PETER - 17 July 2025
" the staff quality of the car and support offered were excellent "
" the staff quality of the car and support offered were excellent "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 14 July 2025
" A car I would avoid in future "
" Didn't like the car "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LEWIS - 10 July 2025
" Bad "
" Terrible service. Took over an hour and a half to rent the car and then to be told I can't use a business card. Why let me book in the first place with it only then to get to collect and I can't. Then was told I'd be charged 4x as much to rent on the day under my own name. Terrible customer service, and it wasn't only me in the shop at the time that was having the exact same issues, I witnessed at least two more people have the ama problem. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
LONDON, GB - Reviewed by LYNNE - 03 July 2025
" excellent customer service, very efficient and car allocated to me was great "
" excellent customer service and great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWPORT, GB - Reviewed by STEVE - 02 July 2025
" Not good, there should be processes in place to deal with this sort of thing, it can't be a uncommon thing to happen. Intend to report to watch dog. "
" The car was booked in Newport Wales, I booked for Newport Isle of Wight, I rang before the pick-up time to be told I can't be refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by JOHN - 27 June 2025
" Answered this in 3 above !! "
" Excellent experience from pick up to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 26 June 2025
" See above. "
" All went well with our car rental until we came to return the vehicle and due to stupidity we brought it back earlierthan we needed as we had the wrong flight time on our phones. Having returned the car we realised immediately and the staff at Europcar were able to reverse the return process on the original hire, as it had not completed processing and we had the car for an extra 3 hours for no extra cost allowing us to go off site from the airport for a nice pub lunch and walk. They went the extra mile and this is very unusual nowadays. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by ABDUL - 24 June 2025
" Excellent service Europcar is absolutely brilliant. Fantastic cars thank you "
" Excellent service. Great cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by HAYDEN - 22 June 2025
" See question 3 "
" Thank you for asking. Bit of a disaster for us, there was alot of uncertainty about the insurance cover, we ended up covering our arses and taking another policy out with Europcar, we did speak to both Europcar and you guys, got the old "you should have read the fine print" line... seems like all care and no responsibility... We would use Europcar again but feel ready unsure working through a 3rd party... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BRUCE EDWARD - 19 June 2025
" Refer to item 3. "
" When I started the car ( Fiat 500 ) for the first time I found that the windscreen wipers would not turn off. I then sought help from one of the office staff but was informed that they don't go out of the office to look at a car anymore. When I emphasized the need for assistance one of the staff did go to the car and, after fiddling with the wiper switch, was able to show me the position which turned the wipers off. I expressed my frustration with the fac that there was no manual or information in the glovebox to assist me with understanding the control s on the dashboard. She pointed to a small sticker on the drivers' window which explained how I could download and view such information. I suggested that a one page list of notes about the control buttons etc would be very helpful. Several days later I went to use the air conditioner for the first time and couldn't work out how to do this - no information provided. When loading luggage into the boot I also noted that there was no spare tyre, no jack nor an emergency inflation kit. When I originally collected the car I was told that AA would assist with any mechanical breakdown if it occurred but would not assist with a flat tyre. I ask the question - if I had a flat tyre on a motorway with no spare wheel, no jack, and no means of inflating the tyre what was I supposed to do. At no stage was I informed when collecting the car that there was no spare tyre, no jack etc. Not good enough. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 15 June 2025
" all good. "
" very good , efficient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHERINE - 11 June 2025
" I recommend Auto Europe to everyone! I love the way I can add on zero excess without selling a kidney! "
" Easy pickup at Gatwick in the terminal building. Quick process to pickup and return. Car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by MARGARET - 10 June 2025
" Easy and efficient "
" Easy and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by MARGARET - 08 June 2025
" . "
" .. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by PAUL - 07 June 2025
" WILL USE AGAIN "
" EXCELLENT VEHICLE CALM CLEAR AND PLEASANT STAFF ON COLLECTION AND RETURN "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 03 June 2025
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KATRINA - 02 June 2025
" Fablouus friendly professional staff. Booked with ease , car great returned with ease. "
" Friendly professional staff particularly guy who booked me in. Felt comfortable. Car nippy brillant on petrol and great to park. Although didn't like it had tracking but guess need for renters who may be bad drivers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PETER - 30 May 2025
" Not happy with the dealing of the full cover. Final bill not clear. Not explained what they were charging for and what we expected was only a deposit, it was an actual charge. Tried to rectify this as soon as we noted it with no luck. Poor customer service. Car was good "
" Had full cover already with third party and at counter desk we got charged again with their full cover. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by ROY - 27 May 2025
" After sales service, very poor "
" Tried to get me to upgrade at double the price "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DOVER, GB - Reviewed by DUNCAN - 26 May 2025
" I have used Auto Europe a lot in recent years and the service is usually good. My only comment is that the customer service hours in the UK seem to be very limited, which is a bit frustrating "
" Everything was fine except the class of car that we reserved was not available for us when we arrived for pick up. We were given a lower category of car with no offer of compensation. Not sure what happened, particularly as I called Europcar the day before to confirm that everything was ready for us. It would have been fine if they had offered us a higher category of car, but this was not forthcoming. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by HUGH - 22 May 2025
" It all worked. "
" Easy and friendly car collection and drop off--efficient and easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 19 May 2025
" Really easy and efficient. "
" All staff were very polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GARY - 18 May 2025
" After that terrible phone call it went very well . "
" The counter staff were brilliant but I had to phone before as I was arriving in Edinburgh 2 hours later and the man I was speaking too said I can't do that the car wouldn't be there and said I would have to book again then try and recoup my money. Left me really angry . It turned out he gave me false information. Arrrrrrr. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASINGSTOKE, GB - Reviewed by WOJCIECH - 14 May 2025
" Very friendly staff Easy after hours drop off "
" Great car Great price Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALBERT - 12 May 2025
" N "
" Another positive experience. Think we have been together for over 20 years now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ISABELLA - 09 May 2025
" Still not received my refund. "
" Failed to pass a ec very check and couldn't hire the car. Ended up using a different company. Still waiting for my refund 11 days later. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SUNIL - 09 May 2025
" All good. "
" Smooth, hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ANDREA - 02 May 2025
" Excellent "
" After return accused of damaging vehicle fortunately had photos to prove already present at pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARLO - 02 May 2025
" Stressful "
" On collection I was told I could not have the car as I had no return flight number. This was not a request when I booked and paid online. I have dual citizenship - UK and Italy - so don't understand this condition. Absurd as it was I had to book a flight to anywhere just to collect the car. As my wife and I are frequent customers, this did encourage us to continue to be loyal to your company. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by ROBERT - 01 May 2025
" very positive and would happily use Europcar next time "
" very helpful and professional staff. easy check in and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STEVENAGE, GB - Reviewed by ABENA - 22 April 2025
" Happy with the service and the car. "
" Very friendly staff. Picking up the car was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SOLOMON - 22 April 2025
" Great service, great car "
" Great service, great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DANIEL - 22 April 2025
" Staff unhelpful and rude Walking away whilst talking to them Would not consider allowing us to have a difficult vehicle No one to talk us through computerised car screen or even how to change seat position and drop off even worse No one to check car over unmanned kiosk for return of keys very slap dash and totally unprofessional "
" Very smart brand new car totally unsuitable for travelling in the Scottish highlands!!!! And nothing like the car we would have expected when we booked online The technology made it very unfriendly to use even heating controls had to have a screen of its own "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GAVIN - 22 April 2025
" No comment "
" The CarPlay was faulty which made navigation very difficult "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAUL - 21 April 2025
" Two criticisms. 1. It would have been good if someone had shown me around the car, controls and features. 2. No dust caps on the wheels, tyre inflation light warning light activated. "
" Counter staff, pleasant and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
READING, GB - Reviewed by ROBERT - 21 April 2025
" Staff were efficient and friendly "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANTONIO CAMPOS - 20 April 2025
" Ok "
" I had to pay more just to no pay warranty "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JACQUELINE - 20 April 2025
" Charged twice for rental "
" Was charged again for car hire evwn though a paid voucher was shown "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STEPHEN JAMES - 17 April 2025
" 5* Service "
" No issues whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JESUS - 15 April 2025
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOSE LUIS - 15 April 2025
" Too much hard sell on extras at desk "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SUNDERLAND, GB - Reviewed by MARK - 15 April 2025
" Flawless drop off and pick up "
" Great service would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ALAN - 15 April 2025
" Good, very good. "
" All went well and smoothly. No adverse comments at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JENNIFER - 14 April 2025
" Great car rental "
" Easy pick up & given an upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WOLVERHAMPTON, GB - Reviewed by ALTON - 13 April 2025
" Had a wonderful experience "
" The overall experience was very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EXETER, GB - Reviewed by RAYMOND WILLIAM - 12 April 2025
" All ok "
" I would like to have been able to talk to an agent when I returned the car but the office was closed when I arrived at 17.55. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILTON KEYNES, GB - Reviewed by IAN - 11 April 2025
" No refund given on car returned back early with Auto Europe, Europcar would have given me a refund, so will book with them directly next time. "
" I booked this car via Auto Europe, when checking in to pick car up, Europcar were trying to sell me insurance waier for against damage / stolen car. I pointed out to them that I had taken it already out with Auto Europe, Europcar said they had no knowledge of this, communication need to be better, otherwise you could end up paying the waiver twice. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by RICHARD - 11 April 2025
" Fgh "
" Gjgg "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by STEVE - 10 April 2025
" Good service apart from smell of car "
" Horrible air freshener in car smelt of stale tobacco "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEWCASTLE, GB - Reviewed by JOHN - 08 April 2025
" I got the car from Europcar, the worst renatl company around just now, absolute theives. "
" The date I got wrong for car pick up and arrived a day late. Europcar would not let me have the car for the rest of the period, they stole my money, I got nothing, lost my money. I had paid for 6 days to rent a car, if I turn up late due to a mistake I should not lsoe the entire booking. Never again will I book with them. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHELLE - 07 April 2025
" All the staff are always very pleasant and helpful. Dean who works in the car booth has been very helpful on three occasions in helping me sort out how to use the GPS and radio when arriving late at night. Thank you. "
" All the staff are always very pleasant and helpful. Dean who works in the car booth has been very helpful on three occasions in helping me sort out how to use the GPS and radio when arriving late at night. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHRIS - 05 April 2025
" Everything went smoothly and efficiently, would definitely recommend "
" Very competitive price, friendly staff, nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WATFORD, GB - Reviewed by JAKUB - 03 April 2025
" All good, pleased with service "
" All good, professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SUNDERLAND, GB - Reviewed by RICHARD - 03 April 2025
" The Collection office address on the rental voucher was incorrect. I turned up at the address and it was a building site with no rental office. After making a phone call and getting the new address (over two miles away) i was able to drive there and collect the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 03 April 2025
" Excellent service "
" Seamless process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 02 April 2025
" All good! "
" Personal all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIA - 02 April 2025
" Excellent service will use again "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - 02 April 2025
" Great service the person who served me was very professional and got me a great deal - the man who took the car off us to clean and check it was also great "
" Great experience the staff member who helped me was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by NICOLA - 02 April 2025
" Great online booking, great staff on pick up and great price . Everything was stress free x "
" Lovely guy on reception . Very helpful and informative . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUNIL - 26 March 2025
" Very happy "
" Smooth, hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by YANN - 24 March 2025
" As mentioned above. All good. "
" All good, smooth and efficient friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 23 March 2025
" I will be interested to see how you deal with this feedback. I have 2 more bookings with you in June. "
" The counter staff member was more intent on upselling me to a more expensive vehicle than delivering the one I had booked. I had just flown in from Singapore, was tired and did not appreciate this. The car I was given was an MG ZS which was awful - tinny, woeful distance alarm, no parking camera. I would not accept this car again and wonder if it was what I was e entitled to under this booking? "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JOHN - 23 March 2025
" Nice car but feel a little cheated ! "
" Although a good service we accepted the fuel option of company refilling as we were dropping off at 4.30 am...What wasn't explained was that we would not get a refund for the fuel not used and we only used half a tank....The staff member said the cost was the same rate but not that we wouldn't get any money back for fuel not used....Dissatisfied!!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JONATHAN - 20 March 2025
" Friendly, efficient, hassle free "
" Friendly, efficient, hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by UTHARAS - 14 March 2025
" Booking the car was straight forward. Completely trouble free. "
" Pick-up and drop off was smooth and hassle free. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by MICHAEL - 12 March 2025
" Everything went very well both on pick up & drop off. "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by GRAHAM - 12 March 2025
" The issue was not with Europcar but with Autoeurope. Due to unforseen issue we could not take the car as arranged. I contacted Autoeurope to try and find a compromise where I could maybe cancel the car and pay a minimum fee but this was rejected. I was happy to pay for a few days even though I could not take the car or even take a voucher for a future rental. All of this was rejected. "
" The issue was not with Europcar but with Autoeurope. Due to unforseen issue we could not take the car as arranged. Europcar tried several options but we could not take the car, not their fault. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ERIC - 11 March 2025
" Very smooth, no problems "
" Very good, would revommend "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by LESLIE - 08 March 2025
" Very Good "
" Gabriel was most hepful calling me to check I was on the way and waiting for me to arrive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by FIONA - 08 March 2025
" Really easy booking service, although the car I received was the same "booking class" but the price ended up much more expensive. "
" The staff were very friendly and patient. Answered all my questions and offered best solutions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - 05 March 2025
" Was very good "
" Very good helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANTHONY - 05 March 2025
" Everything went well from pick up to drop off "
" Hassle free - no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by VALERIE - 03 March 2025
" Always use them on my visits to the uk good value for money "
" Friendly staff and good quality vehicles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ESTHER - 27 February 2025
" Counter staff member was very friendly and efficient. The car was quite complicated (I've never driven keyless before), so a handover would have been very useful. "
" Counter staff member was very friendly and efficient. The car was quite complicated (I've never driven keyless before), so a handover would have been very useful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTINE - 25 February 2025
" Competitive price, no problems at all. Have used before, will use again "
" Very happy with everything. Was all super straightforward, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by STEVEN - 24 February 2025
" No downside to this. Great value and great service. Very simple and straightforward "
" Good clean car. Good service from the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOSEPH - 23 February 2025
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MARTYN - 21 February 2025
" Good value good service "
" Good value car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 19 February 2025
" As usual very efficient "
" All went smoothly - no issues "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 18 February 2025
" Counter staff were so friendly and efficient. "
" Really nice car but could have been a lot cleaner inside, greasy looking marks on the dash and centre console. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by ANDREW - 17 February 2025
" No problems at all "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by SALMAN - 17 February 2025
" Autoeurope is fantastic "
" Car was filthy had to personally valet "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BRISTOL, GB - Reviewed by MARCIA - 15 February 2025
" Ok "
" The upholstery was not good. The carpet on the drivers side had come away and was a safety hazard. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by KATHERINE - 15 February 2025
" Excellent value and good service "
" All the staff who have served me have been polite, helpful and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PETER - 13 February 2025
" See above "
" The car was almost new and looked good when I picked it up on the Monday. There was a strong smell of cleaning agent masking what I guessed had been heavy smoking by a previous hirer. I expected that to fade. However it didn't. We left home early Tuesday morning to drive from London to Cornwall. As the journey progressed the experience of being in the car worsened. After a few hours we realised that the strong smell was strong cannabis. We attempted to communicate with Europcar throughout the journey from London to Cornwall in order to agree a place en route for us to exchange the car, which by now was making us both ill. This was thwarted every step of the way mostly by agents who didn't seem to understand the problem and by long periods on-hold, which led to nothing. By the end of the day we had spent several hours on the phone - on day one of our break. We decided the following morning, Wednesday, to drive to Newquay airport, where we knew there was a Europcar depot. The worker there agreed with our 'diagnosis' re the cannabis smell and organised a replacement vehicle. This didn't smell of cannabis but did have very strong pungent cleaning fluid smell, which again didn't fade with time. We therefore didn't use the replacement car any more until our drive home on Saturday. This was by far our worst ever car hire experience. We have used AutoEurope many times, always unproblematically, but this one was bad. When I returned the car on Monday Europcar did offer a price reduction on a future rental through them. I asked them to confirm this formally in an email but they have not yet done this. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by FIONA - 13 February 2025
" Perfect "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WOLVERHAMPTON, GB - Reviewed by WASIU - 09 February 2025
" Lovely and affordable "
" Amazing service, amazing staff. I am definitely using them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by RAGHURAM - 09 February 2025
" Simple easy and reliable "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOMINIC - 07 February 2025
" Auto Europe continues to be my absolute favourite source of rental cars whichever country I'm in. My flight was delayed so I contacted AE and was amazed to have a personal call to ask if I'd managed to collect my car. Very impressed thank you! "
" Very good service at London Heathrow. Super quick shuttle bus service with a great driver. Speedy car pickup and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by EMMA - 06 February 2025
" Great experience, highly recommend "
" Great service, very friendly man working on the front desk. Fantastic car too. Very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ILIAS - 01 February 2025
" Good quality car Friendly agent provided me with the best possible car for my budget "
" The agents who gave and received the car were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TOUQEER - 31 January 2025
" Rented the car through AutoEurope under a B2B agreement, and the vehicle was provided by Europcar. My booking was for a Citroën C3 Aircross, but I was instead given a Škoda Fabia, which is a smaller vehicle with less boot capacity and not as comfortable as the C3 Aircross. The car was rented for a journey of approximately 1,000 miles, and unfortunately, the experience was not as comfortable as expected due to the downgrade in size and class. I understand that rental companies may substitute vehicles when necessary, but the replacement should be of a similar class to what was originally booked. I would appreciate your clarification on why this substitution was made and how such situations can be avoided in the future. "
" Rented the car through AutoEurope under a B2B agreement, and the vehicle was provided by Europcar. My booking was for a Citroën C3 Aircross, but I was instead given a Škoda Fabia, which is a smaller vehicle with less boot capacity and not as comfortable as the C3 Aircross. The car was rented for a journey of approximately 1,000 miles, and unfortunately, the experience was not as comfortable as expected due to the downgrade in size and class. I understand that rental companies may substitute vehicles when necessary, but the replacement should be of a similar class to what was originally booked. I would appreciate your clarification on why this substitution was made and how such situations can be avoided in the future. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DEBORAH - 30 January 2025
" Please see above as this relates to Eurocrats not auto Europe "
" Already took our extra insurance with yourselves got to europcar to be told this want adequate and had to take their insurance out which cost he a further £359. This was more expensive that hiring the car. Not good "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SPYRIDON - 26 January 2025
" Excellent service and prices as always "
" Very unhelpful counter staff. He was constantly trying to sell us an upgraded car although we stated that we didn't want to spend more. Plus he didn't give us much choices on cars on our category. I will consider twice before booking with them again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by MARTIN - 22 January 2025
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by ROSA - 21 January 2025
" Everything went well "
" Great experience and easy transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 18 January 2025
" See above for comments about EUROPCAR. Very happy with the price I secured with AutoEurope for the two week rental. "
" Timely pick up by Courtesy Bus at Terminal. No waiting in line to process voucher and in and out in under 10 minutes. Nice clean car only 10,000 on the clock. Same when checking in, car signed off as undamaged within 2 minutes and on the bus to the terminals within 5 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CAROLINE - 16 January 2025
" Caitlin at arrival was welcoming and helpful. Drop off was smooth and easy. "
" Straight forward, professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMISON - 08 January 2025
" I don't know what's requested here "
" Car return was confusing between north and south terminals "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by VIRGINIA - 07 January 2025
" Excellent. "
" Excellent service.Great cars and friendly staff.Great price,would not use any other car hire.Pick up and drop off so speedy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 06 January 2025
" Got a better deal than booking direct but was still treated by Europcar as if I was a direct customer so a good experience "
" I booked a manual Nissan Qashqai or similar but was offered an MG which I have found from a previous rental to be unsuitable (underpowered for 5 adults and luggage in the Cotswold hills). I was then offered a Qashqai automatic at no extra cost which was an excellent car but I don't think I should have had to complain to get it "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JOHN - 06 January 2025
" Complaint in progress so not sure at this time whether to recommend. "
" Condition of vehicle on pickup was poor - not be cleaned and thick with dog hair on seats. Tried to complain, but no one in the office was interested in noting my complaint. Told me to come back to talk to a manager. Tried calling manager later, but phone not answered. Messaged Europcar and still waiting for a response. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by LEIGH - 05 January 2025
" Fast friendly value for money "
" Fast and friendly. I try to use them whenever possible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHIEDU - 03 January 2025
" I was disappointed to find out that the petrol was not full, though it was documented as full "
" The petrol level was about 85% full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SWINDON, GB - Reviewed by TRACY - 03 January 2025
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by ZAHRA - 02 January 2025
" Perfect experience. Will be using Europcar again "
" Excellent customer service, vehicle was great (2024 plate and immaculate condition, great to drive) Booking, pickup and drop off was easy. Highly recommend, will be using again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KENNETH - 22 December 2024
" It was an extremely positive experience and I have no hesitation recommending and commending Europcar at Manchester Airport! A mega THANK YOU, "
" I found Europcar excellent. Cashel who was at the Desk when I collected the car could not have been more helpful. He is definitely 5 Star and an Asset to Europcar. On returning the car Shakeel and Michael were superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAIN - 19 December 2024
" Whilst it's always best to shop around at the end on a number of times I've ended up with autoeurope "
" Great price and excellent company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by SARANNE - 18 December 2024
" All good. "
" Friendly, efficient staff on pick up. Office closed at return but instructions for drop off box clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEAN - 18 December 2024
" I did not get to lease my car, I was only informed at the kiosk on the day of pick up. Terrible experience and unsympathetic customer service. Will not use again nor recommend to anyone. "
" I did not get to lease my car, I was only informed at the kiosk on the day of pick up. Terrible experience and unsympathetic customer service. Will not use again nor recommend to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DUNCAN - 16 December 2024
" I don't want to fill this! "
" I always try to use Europcar though if there is a significant price difference, I will go to another provider. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by ROGER - 15 December 2024
" Good service given by staff , car was ideal for my requirements would reccomend. "
" Every aspect of the experience was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SIMON - 14 December 2024
" Overall it was probably the smoothest car hire experience I've had for years. Very professional. "
" Fast and efficient service. Nice staff, plenty of choice and some great upgrade options for cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RIJA - 11 December 2024
" I got charged more than I signed up for with no explanation why. Also it took forever to get the car even though I arrived 10 minutes early. I was there at the counter for an hour before I finally got the car. The service desk people showed up late and hadn't organized at all. He didn't have his cars sorted. He also asked for a lot of information that I haven't been asked before about including where I reside, all my flight details, passport details, licenses, etc. I've rented from many car rental services across North America, Europe including many times from London including London City Airport and no one has ever been so intrusive and asked for so much information nor has anyone taken so long. He didn't seem to know what he was doing. Then he lied and made it seem he was giving me a free upgrade when instead he was charging me 60 GBP more for another car which I hadn't asked for. That wasted another 20 minutes. Honestly either this person is a bad hire/badly trained or this is just how bad Europcar always is. It was a terrible experience and I missed my appointment because of all the delays. Also why did you charge me 20% more??? There's no explanation of the charges. I got the final price and did not use anything else. "
" I got charged more than I signed up for with no explanation why. Also it took forever to get the car even though I arrived 10 minutes early. I was there at the counter for an hour before I finally got the car. The service desk people showed up late and hadn't organized at all. He didn't have his cars sorted. He also asked for a lot of information that I haven't been asked before about including where I reside, all my flight details, passport details, licenses, etc. I've rented from many car rental services across North America, Europe including many times from London including London City Airport and no one has ever been so intrusive and asked for so much information nor has anyone taken so long. He didn't seem to know what he was doing. Then he lied and made it seem he was giving me a free upgrade when instead he was charging me 60 GBP more for another car which I hadn't asked for. That wasted another 20 minutes. Honestly either this person is a bad hire/badly trained or this is just how bad Europcar always is. It was a terrible experience and I missed my appointment because of all the delays. Also why did you charge me 20% more??? There's no explanation of the charges. I got the final price and did not use anything else. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEPHEN - 10 December 2024
" Great price, location very close, very impressed "
" Staff very professional & friendly, cars great value, fantastic location for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THEVASAGAYAM - 09 December 2024
" Very satisfied. I have constantly used Autoeurope for over 15 years "
" From collection to return the Europcar service was professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NOEL - 08 December 2024
" Good service as ever from AutoEurope. Communications and documentation were clear and effective. "
" I arrived at Europcar and queued for 15 minutes before eventually being assisted by a friendly guy who asked for all my details (which must have been already available from the booking). He then spent 5 minutes trying to upsell me additional insurance cover. I had already taken additional Collision Damage coverage and Theft Protection from AutoEurope but he insisted that this was insufficient. Even though I declined Europcar's additional insurance cover, he continued to pressurise me into buying it. I repeated declined until he stopped offering it. He then proceeded to try to persuade me to upgrade the car to a "nice Audi Q5 or Mercedes SUV" for only "£40 or £50 a day". Again, he persisted with trying to upsell the upgrade even though I insisted that I did not want it. He then gave up and said he would go and "try" to find me a car. He returned and said he had found a Honda Civic but it would need to be prepared and would take around 20 minutes. So, despite booking the car more than 2 months before, Europcar were unable to deliver what I had paid for. He then said that I could have a small Skoda Fabia if I was in a hurry to leave. As I wasn't prepared to spend another (minimum) of 20 minutes waiting, I took the small car (despite having booked a "Vauxhall Insignia or similar Standard SUV". I had options of renting my car through other suppliers, at a cheaper cost. I chose Europcar on the assumption that they would deliver a professional service. How wrong I was. I will be avoiding Europcar for all my future rentals. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARK - 04 December 2024
" As above "
" All went smoothly just don't know why I was charged £22 after returning the car. I had previously pre paid the full amount. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
STOCKPORT, GB - Reviewed by IGNATIUS - 03 December 2024
" I shan't be booking with them ever again. "
" When I collected the car, the fuel tank was not full. I returned the car with less than 2 miles to that on collection. After emailing with photographic evidence, I was informed that their IT system showed full tank on collection. This was incorrect and not true. I was, therefore charged lots extra than the shortfall by 2 miles. Very disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by REBECCA - 02 December 2024
" The pick up and drop off was very straightforward "
" The staff were very helpful and polite. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHEFFIELD, GB - Reviewed by ROGER - 02 December 2024
" See above - the company were terrible in how they dealt with us and we had no way of getting help via Auto Europe that we could find out. "
" We did not get the car we booked. We weren't kept updated with the delay in it being returned to the company and eventually had to go to the site to debate this. There was no solution other than to take a smaller car (of no use to us as we have one and wanted a larger car for a long trip), no willingness to give a rebate, and the manager would not even come and speak to us. We eventually negotiated a discount on our next booking but we may well not use it as they are clearly operating on a knife's edge and you cannot be sure you will get a car. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
NORWICH, GB - Reviewed by CHRISTOPHER - 28 November 2024
" Good service! "
" Not pressed for extras! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SHAHZAD - 28 November 2024
" Straightforward to book "
" Easy to organise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 11 November 2024
" Great experience as always "
" The representative who helped me was very knowledgeable and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by KARINA - 09 November 2024
" The team were exceptionally friendly abd helpful, especially with advice about picking up from the station and avoiding parking fines. They also took time to ensure i had the right insurance cover, helping me avoid bring double insured. This friendliness and helpfulness is why I'll return. "
" The team were exceptionally friendly abd helpful, especially with advice about picking up from the station and avoiding parking fines. They also took time to ensure i had the right insurance cover, helping me avoid bring double insured. This friendliness and helpfulness is why I'll return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 06 November 2024
" As above "
" I asked for a specific type of vehicle but was given something similar,The vehicle had damage although I was informed of it. i asked for a manual and was provided an automatic "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by MATTHEW - 04 November 2024
" Usual fab car and fab staff. "
" Shocked how long it took to get to terminal at a small airport from a top quality car hire firm. The wait for transfer bus interminable. Glad we weren't tight for flight. You need to advise people how long it takes!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 04 November 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by GRAHAM - 02 November 2024
" Good sevice "
" Very friendly welcome when picking up the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JERSEY, GB - Reviewed by LLOYD - 02 November 2024
" great service all round "
" The pick up was very quick and the staff were extremely helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWPORT, GB - Reviewed by CHRISTOPHER - 01 November 2024
" Excellent value was exactly what i needed and a convenient location for me "
" Excellent value was exactly what i needed and a convenient location for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by MARKEL - 31 October 2024
" As above "
" I asked for a diesel Qashqai and I was given a petrol MG. Costed more on fuel. Car had issues on the way, shaking and had to call AA as advised by Europcar staff. After AA technican arrived, drove the car, switched the car off for 10 minutes and switched the engine back on, the problem went away. But it meant we were delayed and missed our ferry crossing to the Isle of Wight. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CARDIFF, GB - Reviewed by ALEXANDER - 28 October 2024
" I have to make a clear distinction between auto.europe.com and Europcar. I reserved the car at auto.europe.com, the process was handled by Europcar. I am very satisfied with Europcar, especially with the very friendly, competent and helpful staff. Not with auto.europe.com or with their small print. Due to a flight change by the airline, I had to shorten my vacation by one day. I stated this directly to Europcar, but auto.europe.com expects an earlier adjustment of the contract, although the end and not the beginning of the relationship has changed. Regrettable, annoying, the opposite of goodwill. Zero stars "
" Very satisfied "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by JOSEPH - 25 October 2024
" Not bad but the car should have been checked more thoroughly before giving to a customer "
" The car had a fault with the electronics with the locks engaging when the engine was turned off. Sometimes you could disengage the locks by depressing the switch - other times you had to restart the engine to get the door locks to open - also no spare wheel "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by KAY - 23 October 2024
" Competitive price and easy to use booking process. Use regularly. "
" Polite, friendly staff but had to wait at least 20mins due to people before me and then check-in seemed slow despite me being a regular customer. It seems no information gets passed to the counter staff. Brought the car back while office closed and had no confirmation subsequently, which I find disconcerting. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by TESSALY - 22 October 2024
" A good experience & I shall always check what deals Europcar have on first. "
" Very good customer service. Paperwork was completed so quickly. Car was almost brand new & very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MARCIA - 22 October 2024
" As above "
" The customer experience was ok. However, the car i was given was awful to drive. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROBIN - 22 October 2024
" Found Auto Europe very easy to use and good value. "
" Easy collection and drop off. Car had damaged fuel cap so wouldn't close properly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by LEIGH - 20 October 2024
" Quick efficient and value for money "
" Quick and painless very helpful on the rental desk. Drop off in 2 minutes "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN E. V. - 20 October 2024
" Overall very good. "
" Although it wasn't a problem, surprised with over 22,000 miles and amount of minor damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GEOFFREY - 16 October 2024
" a lovely car (VW T Tec) proved to be a much better option than the mini range that I originally considered. It would have been useful to include the owners manual as many of the new features ( Hand brake etc) took some time to get to know. "
" Generally pleased although I do find the cost of taking out full cover insurance very high. ( More for 13 days than I pay for fully comprehensive on my own car for a year including break down cover ) "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NICHOLAS - 14 October 2024
" - "
" Quite a slow check in process, but nice friendly staff. Car was great and being given a slightly bigger car was appreciated. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by GRAHAM - 13 October 2024
" Very efficient and good value. "
" Great Service from the team at Exeter Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DEBORAH - 13 October 2024
" Satisfactory with good new car "
" Excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 12 October 2024
" we hired car as we thought 240 all in ended up 450.ww travel to usa and price you pay is final price not rip off insurance cover fees "
" charged £140 extra at collection pure rip off,car kept stalling when stopped at lights or junction will not be hiring a car with you again "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by DAWN - 10 October 2024
" Good value. Good service. Will use again. "
" Great Service from Daniel on pickup. No wait time. Great economical car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by REBECCCA - 10 October 2024
" Fine "
" There was no designated drop off zone. All the other companies had such a zone. We wasted time finding where to leave the car "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MALGORZATA - 09 October 2024
" W świetle doświadczeń nie wynajmę już samochodu w Europecar. In principle, I should receive a refund for the unfairly charged costs. "
" The disappointment is that I agreed to full insurance and in return I was offered a free car upgrade. In the final bill I received online, it turns out that you charged me a Station Surcharge premium of PLN 29.81 and Other Revenues of PLN 9.40. No one informed me about these costs when the car was handed over to me. Additionally, I also received a statement of return which indicates some scratches that I allegedly made, which did not occur. I understand it comes from insurance, but it's a scam. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA - 09 October 2024
" I will definitely use Europcar again "
" Efficient and professional. Everything clearly explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 05 October 2024
" Good service, new cars and good choice "
" Good service from Europcar staff on arrival and quick no hassle return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 05 October 2024
" . "
" CTP is too high, car had a recorded scratch , but I view that as risky "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by FRANCIS TREVOR - 03 October 2024
" Auto Europe processes are plain, simple & uncomplicated. "
" With a fully paid up hire reservation, the pushy desk staff are overbearing trying to upsel the reservation with exorbitant pushy offers. They ignore the fact you have booked, paid and obviously considered your hire options. The initial receptionist was arrogant and Kurt. Nothing wrong with the vehicle etc. The staff at LHR are rude. Many previous rentals ie Birmingham Airport are far superior with customer service as many other experiences "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EVERARD - 01 October 2024
" very good "
" We were very satisfied with Eurocar and would have no hesitation in using them again and recommending them. However, I felt that the staff member dealing with me may have assumed that I knew how to operate the satnav which I am not used to. I would have liked him to spend a little more time in making sure that I did learn how to use i "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMANDA - 27 September 2024
" Great experience "
" Great experience at check in - thank you Daniel1 All counter staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACOB - 25 September 2024
" All ok apart from unexpected range anxiety "
" Given an electric car which i had not booked. Some confusion with staff over charging levels. All ok in the end but would have been good if staff knew about car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
WARRINGTON, GB - Reviewed by AMY PUI SHAN - 23 September 2024
" Great experience, will refer a friend or return if I need a car rental! "
" Very friendly and helpful staffs both when picking up and returning the car, and process was simple. Cars were clean and tidy,. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AJERTHAN - 22 September 2024
" Not the best experience "
" Given a different category car without permission, worse than what I paid for and the car was dirty. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LUTON, GB - Reviewed by ARTHUR - 22 September 2024
" Great value and excellent choice of rental companies and hire cars. Thank you "
" Great service from the Europcar Luton Airport team. Pleased with the whole experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KATHRINA - 22 September 2024
" Nothing to add "
" Speedy pick up and drop of, great hybrid car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 21 September 2024
" Courteous staff "
" Nearly new car "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by RAKESH - 21 September 2024
" Very easy hire process "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by NICHOLAS - 21 September 2024
" Excellent customer service at both pick up and drop. Great job "
" Very efficient and organised. Highly positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 20 September 2024
" Over all a good rental experience. "
" Over all a good rental experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SOTERIOS - 19 September 2024
" The rate was the cheapest online and reasonable as compared to other similar cars from different companies. The car was in good condition and clean. Ordering on line via Auto Europe was straightforward with available choices clearly displayed with prices. "
" From picking up the car to dropping off the service from the staff was great. The car was in good condition and spacious. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by AIDAN - 13 September 2024
" Everything goes smoothly, I've used them 6 times already this year. "
" Everything goes smoothly, cars are great, pick up and drop off are dealt with professionally. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PAUL - 11 September 2024
" Overall very smooth and easy. "
" The staff were very friendly, helpful and efficient. There were a few small scratches on the car, but nothing to worry about. However, the car did smell slightly as if somebody had been smoking in it which was off-putting. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BATH, GB - Reviewed by GIOVANNI - 09 September 2024
" All round good deal "
" Good service good value nice clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DENISE - 07 September 2024
" Easy booking, great price but no ability to extend the booking for an extra day "
" Staff at Newcastle train station are brilliant. So helpful and honest. It makes you trust people again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TREVOR - 07 September 2024
" Excellent service. Have used several times without a problem "
" Having paid Auto Europe for complete cover counter staff at Manchester insisted that, even when I showed him my Auto Europe confirmation, that I was not covered and sold me insurance for £16+ a day. Written to complain, no communication except for complaint number "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by CHRISTOPHER - 06 September 2024
" Good car , but battery went flat. "
" Unfortunately the battery went flat, and we needed a jump start to take the car back. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by MICHELLE - 04 September 2024
" Very good service at location. Car in good condition and value for money. "
" Easy to book. Very friendly staff and good service at location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KATHRYN - 04 September 2024
" See comments in section 3 above. VERY UNHAPPY "
" I was NEVER asked if I wanted upgraded or the premium protection package, the costs were taken from me without authorising. I was lead to believe that the extra payment I was making was a deposit that would be returned, however, on receiving the bill that is not the case. VERY UNHAPPY "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 04 September 2024
" Easy to use "
" The car allocated was probably of lower quality than that advertised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by LESLIE - 02 September 2024
" Although a wait at collection desk initially everything else was great "
" Collection was slow process "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PETE - 01 September 2024
" Will use Europcar for all future rentals "
" Good value. Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DENISE - 31 August 2024
" Good prices and easy booking process "
" Counted staff very pleasant and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEPHEN - 31 August 2024
" Staff were great "
" Good provider, long queue collecting vehicle, would use again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IPSWICH, GB - Reviewed by GABRIEL - 30 August 2024
" Good "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARRIN - 30 August 2024
" I use Europcar all the time. Great customer service and good reliable cars. A big thanks to Khan for all his help on my last visit. Highly recommended! "
" I use Europcar all the time. Great customer service and good reliable cars. A big thanks to Khan for all his help on my last visit. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WAJAHAT AZIZ - 30 August 2024
" Good overall "
" Except for the administration fee that was charged for every incident, the service was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KATERINA - 28 August 2024
" Great experience. "
" Very easy. Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEWCASTLE, GB - Reviewed by NICHOLAS - 27 August 2024
" Not always the cheapest "
" All went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by STEPHEN - 27 August 2024
" Very happy "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHRISTOPHER - 25 August 2024
" great "
" nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIHNEA ALEXANDRU - 22 August 2024
" NA "
" very good staff at heathrow airport in my case "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SIMON - 22 August 2024
" Generally good experience, except for Autoeurope upselling everything and it took longer to get vehicle because of this "
" Too much UP selling!! Not needed they tried to up sell everything. Had full cover but they still tried to upsell and say I was not covered etc "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by DEREK - 21 August 2024
" Excellent service, car was clean "
" Excellent service with minimal fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CATHERINE - 16 August 2024
" Too much up selling at the book in desk with no information about the makes and models of cars. "
" I didn't like the hard sell at the desk when checking in. I had already upgraded at my cost before arriving at the car hire desk. I thought I was being offered a car at the grade I had booked but it turned out to be bigger and therefore more expensive for additional insurance cover. I went to see the first car offered and it was too big. I went back to the desk and after after a wait was given another set of keys. It was a similar make and model and too big. I went back again and after quite a long wait was shown another car. I believe this was the grade of car I had originally booked. I was given given an agreement which then said there was no damage on the car. There was. Fortunately one of the staff outside noted it and signed my form. This whole process took over 1.5 hours Not a very satisfactory experience and I believe I should be sure a part refund got my additional insurance cover as the grade of car I hired was lover than what I had paid for. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by KERSY - 15 August 2024
" Already done above. "
" No complaints to make so far. Pleased all round. For a regular, there should be some incentive and a bit of economy. Ta "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 15 August 2024
" Very long wait for pickup with sever groups picking up and only one person providing checkin service. My big problem was the agent convincing me that I had not purchased full collision damage waiver coverage and selling me his coverage which I subsequently confirmed I had purchased when making my booking through Autoeurope. In the haste of the pickup process I doubted what I had done and believed what the agent told me as he was also rushing to get things done and move people through. This ended up costing me an extra £250 for coverage I didn't need. I'm extre unhappy with that service and will think twice about using Europcar in the future. Also a lesson to be very sure of what you have actually booked as the voucher document provided is not clear with what your coverage includes. I had to go into the reservation details to find what I needed. Not good all the way around. "
" Very long wait for pickup with sever groups picking up and only one person providing checkin service. My big problem was the agent convincing me that I had not purchased full collision damage waiver coverage and selling me his coverage which I subsequently confirmed I had purchased when making my booking through Autoeurope. In the haste of the pickup process I doubted what I had done and believed what the agent told me as he was also rushing to get things done and move people through. This ended up costing me an extra £250 for coverage I didn't need. I'm extre unhappy with that service and will think twice about using Europcar in the future. Also a lesson to be very sure of what you have actually booked as the voucher document provided is not clear with what your coverage includes. I had to go into the reservation details to find what I needed. Not good all the way around. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by STEVEN - 11 August 2024
" Is this not the same as comment box 3??!!!! "
" The air-conditioning didn't work on the first car which made things very uncomfortable however Karl managed to find us another car after 3 days and provided us with a discount to offset the cost of two trips to Newcastle Airport. Karl always gives excellent customer service, some of the rest of the team don't seem as keen "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAMBRIDGE, GB - Reviewed by BRUNO - 08 August 2024
" 10/10 "
" Booking was easy and I liked the option to add insurance to cover the excess at a competitive rate instead of the one that gets offered on the counter "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARRIN - 01 August 2024
" Excellent customer service from Danielle from Europcar. Highly recommended!! "
" Excellent customer service from Danielle from Europcar. Highly recommended!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 26 July 2024
" good overall = Opel Corsa a more solid and easier to drive than the KIA "
" very slow check in people. car OK but too many electronics = sat nav terrible Opel Corsa better I rented at Europ Car at Munich Airport "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARRIN - 26 July 2024
" Highly recommended! "
" Great customer service from the staff at Europcar. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 25 July 2024
" Quick and efficient drop off "
" Quick and efficient pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DOMINIC - 25 July 2024
" All good "
" All good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NORWICH, GB - Reviewed by ANDREW - 23 July 2024
" As above. "
" Really good value for money and excellent service. The cars were in great condition and my deposit was returned really quickly. Within three days which is fabulous and much appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by CHRIS - 21 July 2024
" All good "
" David at Liverpool airport was excellent to deal with. Professional, very good at his job and very pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MICHAEL - 19 July 2024
" Auto Europe experience was very good, with competitive pricing and several car options and companies to choose from. "
" Great experience with counter staff, and was provided with a free vehicle upgrade. Unfortunately on the 3rd day of my rental the car reported a red light warning on the dash for low oil level. I called the breakdown line and they sent an AA truck to assist. I was stranded for over 2 hours while waiting for the AA truck to resolve the problem. The AA technician confirmed the oil level was at the minimum and needed topping up, and commented that he would expect a car rental company to check this prior to releasing the vehicle for hire. No compensation was offered from Europcar for this inconvenience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by DARRIN - 17 July 2024
" Great customer service from Khan. Highly recommended! "
" Great customer service from Khan. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAMES - 16 July 2024
" Was left without out a car and out of pocket "
" Had a orange check on licence so couldn't get the car payed so have to way 3 weeks for a part refund and then weeks more for the rest of it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by DAVID - 14 July 2024
" Needed more information about the pickup spots earlier. How close are they to where I was staying? How will I get to them? Discounts on electric vehicles are nice, but I know nothing about charging infrastructure in the UK "
" Had an accident and they towed the car, closed the account, provided no replacement and no automatic refund for the 10 days I was left without a vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MOHAMMED JAVED - 12 July 2024
" Efficient and economical. "
" Good prices, good car, great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JONATHAN - 12 July 2024
" NIGHTMARISH. No CAR and got home 1 30 am Took our 130 GBP "
" WE WERE REFUSED OUR CAR WITHOUT ANY EXPLANATION OFFERED. IT WAS 9PM AND TRAINS WERE ONLY PARTIALLY RUNNING. TRAIN COST £18 AND TAXI COST £130. ALL THIS BECAUSE OF A DISPUTED AND NEVER RESOLVED EUROPCAR INCIDENT IN 2019. I WOULD NEVER RECOMMEND THIS OUTFIT EVEN TO MY WORST ENEMY. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by ALISTAIR - 11 July 2024
" Amazing service. Got my car sorted quickly. Chatty but professional throughout. "
" Brilliant quick. Staff so friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CHRISTOPHER - 11 July 2024
" Very smooth sailing. Efficient staff and the car was great. "
" Very professional staff and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEAN - 08 July 2024
" Bery smooth with no issues "
" The only oroblem was that when I picked the car up it was dirty inside and out, I have the photos to prove it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LUTON, GB - Reviewed by JOHN - 06 July 2024
" As above. "
" Perfect, thank you. I had to give some personal details again as Auto Europe did not pass them on to Europcar. Are third parties not permitted to share this info, even though it is essential for the rental ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICOLA - 05 July 2024
" perfect experience "
" really satisfied, very friendly staff, I will definitely return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIONA - 02 July 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by BARRY - 01 July 2024
" It was all very straightforward and easy (as always!) "
" It was all very straightforward and easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 30 June 2024
" I don't think anyone should be put under this kind of pressure especially after a 13 hour flight. "
" The counter staff were only interested in upselling an upgrade and did not tell the truth about the range and cost to fill the electric car I had booked. I felt under pressure to upgrade at any cost. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PATRICIA - 27 June 2024
" Professional and efficent "
" Very efficient and helpful lady at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by BRIAN - 26 June 2024
" A very stress free experience "
" Desk person Angus was extremely pleasent and very hrlpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 26 June 2024
" Please see above. "
" Despite having booked the car for slightly before our arrival time, and Europcar knowing we had a 2 year old and 10 month old with us, we waited over an hour for our car. It then took a further 30 minutes or so to be able to leave since we had to select and fit the car seats. The cost of hiring the car seats for three days was not good value. They were not particularly high quality and none came with the safer isofix bases. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by STEPHEN - 19 June 2024
" No deposit back "
" I have not received my deposit back not happy "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by SIMON - 16 June 2024
" i "
" i "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AZMAN - 14 June 2024
" Called Autoeurope, Tiago to inform of flight delay. He promised to convey message to Europcar but no such message received by Europcar. Cost me my booking and extra cost plus expensive phone call from overseas. "
" Flight was delayed. Rental has been prepaid completely but car was no longer available when arrived at rental office. No info about delay from Autoeurope. Was hassled by inexperienced and unknowledgeable staff for a much pricier car as replacement. after paying extra, the car was not fit to be rented out. Worst car ever although in almost new condition. Please take the MG out of your fleet! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by KAY - 14 June 2024
" Easy booking process, thorough communication in advance and very competitive pricing. "
" Very convenient location when arriving on Eurostar. Friendly efficient member of staff at check-in (Andrew) and no queue. Got a free upgrade which was much appreciated. No hard sell of extras. Key drop-off available on return, very straightforward. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA - 12 June 2024
" Easy to use and charges clearly Explained "
" Extra insurance charges not properly Explained I believed the price quoted. Had just come off a long haul flight was tired and did not properly check. My fault but very disappointing to feel ripped off. Charge was £120 more Than expected. Would not recommend Europcar Gatwick Airport. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 06 June 2024
" Provided a competitive quote for the vehicle I wanted and the process was straightforward. "
" Staff were helpful in providing a vehicle which suited our needs. Much appreciated. Advance notice about how to find the rental centre was very helpful. Would have benefited from better signage of Returns location as it was hard to bring the vehicle to the correct location "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHANIE - 05 June 2024
" As is normal with car hire, they try to sell you all the extras. However, we were spared the tedious damage and re-fuelling try-ons. "
" The car offered to us was as usual not what we had booked. They did their usual trick of offering us an alternative that we had to pay more for. When we told them that the vehicle they had offered was not acceptable and that we had no intention of paying an extra £50 p/day, we stumped them by saying that we would take a smaller vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 04 June 2024
" A very efficient experience. Staff were friendly and helpful. They even called the shuttle bus back for me so I didn't have to wait for another one. "
" A very efficient experience. Staff were friendly and helpful. They even called the shuttle bus back for me so I didn't have to wait for another one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 02 June 2024
" Normal "
" Cars Do Not match description made when booking! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 31 May 2024
" Useful site for price comparison and booking with insurance excess cover at a low price "
" Price is not very transparent and invoice is really confusing "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DAVID - 30 May 2024
" Easy check in, good condition car and no problems all round. "
" Easy check in, good condition car and no problems all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 28 May 2024
" see above "
" Please refer to ongoing email correspondence regarding my complaint. I was denied a car due to Europcar not being able to confirm my address due to their particular computer system. I had to rent from Enterprise instead at double the cost. I paid in full for a car I was not provided with, so far I have been denied a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CAROL - 26 May 2024
" Perfect from booking to dropping off "
" Staff at europecar are amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERARD - 20 May 2024
" Easy sure to use and fair pricing usually available. "
" Although there were assistants seemingly available they let me wait a long time before calling me up. The car I wanted was available but they tried to upsell me on both class of car and also insurance. The car itself was in good condition and ran very well. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREW - 20 May 2024
" As above "
" When I arrived I felt pressured to take out europcar total insurance even though I had already taken it out on your website and to make matters worse the car broke down so when I took the car back the staff seem uninterested with my complaint and just told me to email there customer service department so all in all not a pleasant experience "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by HEATHER - 12 May 2024
" Excellent "
" Excellent service all round - staff welcome and help, pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DES - 12 May 2024
" Great staff, super quick service. "
" Great staff, super quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCAS - 04 May 2024
" I got a hybrid car which was very fuel efficient "
" Location is very convenient for me - only a 15 minutes walk "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ANDREW - 03 May 2024
" I Don't know the difference between Europcar and Autoeurope "
" Easy collection and drop off Car was brand new too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRIE - 02 May 2024
" Excellent experience can only highly recommend Auto Europe. "
" Excellent service and very friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOEL - 02 May 2024
" No problems "
" Upgraded the car for only a little extra (a lot less than the upgraded car would have cost) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CHRISTINE - 25 April 2024
" Quick service and car immediately available. "
" Regularly use Europcar or keddy. Easy to rent and good cars. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 16 April 2024
" Friendly and efficient "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATASCHA - 15 April 2024
" n/a "
" nothing to say "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARRINGTON, GB - Reviewed by PETER - 15 April 2024
" All top quality "
" Very helpful staff, pleasant and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANDREW - 14 April 2024
" jhgjh "
" I was quoted £317 for 2 child seats for the duration of the hire. I bought 2 brand new child seats from Halfords instead for £60 (10 min drive away). I would have happily paid double that to avoid the inconvenience but £317 is just ridiculous. Will definitely hire with someone else next time. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIOUX - 08 April 2024
" Excellent experience with only a minor niggle; we had keys to a car that wasn't there. After about 15 minutes we were given keys to another car. All good. "
" We always try to use Europcar as they allow use of a debit card and they know us. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAMI FADLO - 06 April 2024
" very likely "
" very pleasant & professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAHMOUD - 05 April 2024
" They said i have to pay a fine related to a previous booking, i paid it 2 months ago and no money is refunded "
" They refused to give me a car inspite my license and everything is valid. They took my money and refused to bring it back. It's absolutely ridiculous "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JOSE LUIS - 30 March 2024
" Very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 29 March 2024
" It was a easy and overall good experience "
" Good overall "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MAIDSTONE, GB - Reviewed by GARETH - 28 March 2024
" Great choice and good value as always. "
" Shocking lack of organisation and lack of staff training at this location. Seems part of the reason was that the vehicle wasn't ready to collect and it took over 45 minutes to collect. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ADRIAN - 26 March 2024
" Booking through Auto Europe was no problem, but Europcar was DREADFUL. It looks like I'm being charged more by Europcar for 'extras' than I was by Auto Europe for the 2 week rental. "
" I had booked an economy car (Corsa or equivalent), but because I was dropping-off at a different location I was allocated their 'problem car of the moment' - an oversized, fuel-guzzling, diesel-engined Ford Kuga. It was a nightmare to drive and park!! The very flimsy device in the boot for concealing luggage was broken, so failed to perform its function. I discovered after a while that the car was also unroadworthy, as there was no spare wheel in the boot!! After a few days it kept annoyingly reminding me that the "AddBlue" tank needed to be filled - which I eventually did with difficultly on the final day, fearing that I might not make the drop-off otherwise. There is no fuel station within quite a few miles of Bristol Airport (a fact that is conveniently missing from the information provided), so I found myself unable to return the car with a full tank of fuel. Europcar have charged my credit card with a bill for more than £150, but have not provided me with any information about what this relates to!!! It was a totally dreadful experience from start to finish .... and well beyond. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by KENNETH - 26 March 2024
" Easy pick up and drop off "
" Easy pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by MD NURUL - 26 March 2024
" Very2 nicexxx "
" Very2 nice xxc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SIAN - 24 March 2024
" Hired two cars within the last month because our car is in the garage. Great value for money and friendly service from the staff. Wouldn't hesitate to return "
" Friendly and efficient service. Woman on desk was very polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ANNE - 22 March 2024
" Easy to book and really good to find the best value deal on car hire. I always use Auto Europe when looking for car hire. "
" Good location near the train station. I had a call that day about picking up the vehicle and the lady was very friendly and helpful. Dropping off was even easier and all sorted quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PAUL - 21 March 2024
" Unable to contact Auto Europe after 20H00 "
" I was unable to collect a car as my Barclaycard Visa account had been compromised, and a block had been placed on the account. The attendant at Europcar was unable to accept payment by another credit card in my name. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by VIRGINIA - 20 March 2024
" Always happy with Europcar. "
" Very friendly pick up have used before and always happy only disappointement I booked a manual and only automatics available but that was not staffs fault and did not alter my overall experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 19 March 2024
" All perfect very good "
" Very good service pleasant staff very helpful all perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 19 March 2024
" Great experience and very helpful staff. "
" Danielle. The pick-up staff at LHR was extremely helpful with all aspects of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 11 March 2024
" Drop off was excellent ,friendly and quick. "
" Bit of a wait picking up car , fine once we were attended to . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STUART - 08 March 2024
" Great car, and a good weekend break. "
" Went well. I would certainly recommend Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 07 March 2024
" Efficient "
" The desk agent was a pleasure to deal with, despite the car I was assigned not existing at the location. A proper human interaction rather than corporate speak. Very good. The MG car assigned was very clean, although drastically underpowered, and only just managing to keep going uphill with two passengers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORTHAMPTON, GB - Reviewed by GEORGE - 07 March 2024
" Grand "
" Fantastic price - car a little bit worse for wear but we went with the cheapest option so I suppose it makes sense. No radio signal was disappointing though (and it even said radio antenna damaged in the vehicle report - seems like an easy fix for a major accessory!) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by RUPINDERJIT - 29 February 2024
" See above. Awaiting refund as promised, We returned the car within the 3 day time period but as I thought the office was not manned, I put the keys in the out of hours deposit box. I then went in to the main building and saw a representative and told him that I had just posted the keys in the deposit box (within the x3 days). However I was charged for x4 days! Not happy. "
" We were given the hard sell to upgrade. We changed our mind when we saw the upgraded car- we had originally booked a fiat (the smallest/ cheapest). When we asked to go back to our first we were told it had just been leased. We were then given an alternative car- which was not as big as the previous upgrade and we were assured that we would be refunded the £15 per day we had been charged. The cashier told us he was unable to do this (new in post?), but that he would action it but wanted to prioritise getting us 'on our way'. We have sent x4 emails but have not had a reply or refund. To add insult to injury we were charged for x4 days when we returned the car within x3 days, which was the original booking AND we were charged a fuel fee even though we returned the vehicle with a full tank. Very frustrating and annoying experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
CHESTER, GB - Reviewed by ROBERT - 29 February 2024
" Excellent value, easy booking process. Vehicle was as specified and collection/return procedure was well communicated. "
" Excellent all round experience from online booking through collection and to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANTONIO - 28 February 2024
" Rather recommend to a different company. "
" I didn't get the vehicle (category) that I booked! Options offered, upgrade or downgrade, obviously i had to upgrade because driving all the way to Devon for a weekend with my wife in fiat 500 wasn't an option, so i had to spend an extra £100 on top of what I initially paid! "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
BIRMINGHAM, GB - Reviewed by TIMOTHY - 27 February 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STIRLING, GB - Reviewed by THOMAS - 24 February 2024
" No hassle and helpful staff "
" No hassle and very helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMESON - 24 February 2024
" Got the car, it was clean and tidy! I had some difficulties getting this new model started so I gave a £10 tip to a man in the yard for his help and zoooom we were off!!! Maybe it would be a very good idea if someone would be always out there in the parking yard to help with the different controls of these modern vehicles. We returned the car professionally valeted and shine as a new penny. Using Autoeurope will be always my first choice. I believe Hertz had now lost me. By the way, I was offered a Skoda first instead of the MG HS which I really wanted, but eventually after some"search" he found a MG which I requested in my booking. Kind regards, Dr Broderick PhD "
" The whole experience is absolutely perfect especially the booking clerk attended to me. Let's put it this way: he is the Greatest! Even greater than Cassius Clay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by ROBERT - 19 February 2024
" good car, very poor administration. "
" I was told at reception that my hired car was a petrol car - in fact it was a hybrid and I have never driven a hybrid before, and had no idea about charging etc. I have no idea how much the rental is going to cost me. The office location is very far from arrivals, and there is no transport provided. Directions given to me in the airport took me a very long way around making it doubly frustrating. You need a map, directions, and estimated walking time for customers at time of rental on the internet. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - 13 February 2024
" I will definitely be using you on my next UK trip "
" A pleasure to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 08 February 2024
" Very pleased "
" Very pleased with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEPHEN - 08 February 2024
" Great location, friendly and efficient staff "
" Great location, friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEILL - 07 February 2024
" Comments already added "
" I rented a car from Stansted Airport, with 6 hire companies available Europcar was the only one with about 10 people queuing and 2 staff, took 45 minutes to get a car as their queuing system was not working, when I complained and asked if they that this was acceptable they threatened to cancel my booking as I was being unreasonable "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
LUTON, GB - Reviewed by GARETH - 05 February 2024
" very impressed and have already reused "
" Staff were great, car had a few scratches and marks but inside was nice and clean and perfect for our rental period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ULF - 02 February 2024
" E "
" The car has broken down "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DERBY, GB - Reviewed by JONATHAN - 01 February 2024
" Excellent experience. "
" Very good throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 31 January 2024
" not sure I would book with Europcar again - this is the second time I have been disappointed with them "
" the car had done 46000 miles and was nearly 3 years old - I would have expected newer with less mileage from a reputable company such as Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JAMES - 31 January 2024
" The extra costs left a bitter taste "
" Extra costs on the final invoice that were not clear when booking the rental. Premium Station Surcharge + Licenses and Fees "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE - 30 January 2024
" Fast and efficient service. Car was great, more than requested. Staff are friendly and approachable. Will definitely use them again. "
" Excellent service from knowledgeable staff. So quick and efficient. Even came with us to the car to check it out. Above and beyond. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SARAH - 29 January 2024
" Ollie at drop off was great Carol at check in too Easy and straight forward "
" Ollie at drop off was extremely helpful, kind and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LOUISE - 28 January 2024
" Nina and Ollie both provided excellent, efficient and friendly service. 10/10. "
" Nina and Ollie both provided excellent, efficient and friendly service. 10/10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GABRIELA - 27 January 2024
" I always use auto Europe to rent a car whenever I need it. "
" Very friendly and knowledgeable staff at pick up, the gentleman at the counter was very polite and professional. All went very smoothly even when I had to extend the rental over the phone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GEORGE - 26 January 2024
" Car was not what I ordered. Europcar tried to get met to change to an automatic, not mentioning that it would be 17 pounds per day extra. Car was clean, ready to go. Staff polite and helpful both in and out. Don't think I'll be using you boys again. "
" Insurance arranged with Auto Europe was not accepted by Europcar. Got hit with a 2000 pound excess. If I had hired direct from Europcar I would have been a lot cheaper. I did not get the car that I ordered. Wanted a Kia Sportage but got a Quasqui. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EXETER, GB - Reviewed by ANDREW - 23 January 2024
" No problems although at Exeter Airport the car park is some distance from the office. "
" No problems although at Exeter Airport the car park is some distance from the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by ANDREW - 22 January 2024
" There was no direct number for this local Eurocar. I don't want to hear about excuses...no reasonable explanation for this inconvenience. And I wanted to hire a particular car. It's ridiculous that I had to drive a car I didn't like. "
" I really wanted to hire a Nissan Qashqai and nothing similar. Why is it not possible to hire the car I desire? It's like ordering a loaf of bread and being offered butter instead. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID YOSEF - 22 January 2024
" Excellent service i strongly recommend it's very comfortable to pick up the car "
" Excellent service customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 18 January 2024
" Very disappointing that staff are trying to sell additional products when travellers are unfamiliar and tired. "
" I went to pick my car up early due jet lag. The car I'd ordered wasn't ready (which is fair enough). I was offered another car at £20 extra a day. My disappointment was that was £20 per day before taxes. It was significantly more than I expected "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by JOHANN - 16 January 2024
" As per 3 above "
" Europcar said they did not offer car collection at the airport at EMA and neither shuttle service for pick collection. They blamed this on Auto Europe. What I know is that I requested and paid for this service. Wehad to walk to their office in the rain with a 2 year old. Also when I returned the car there was one person at the counter who was bust with people and therefore could not check the car condition. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by WESLEY - 16 January 2024
" Reliable rental firm, and reasonable conditions. "
" Smooth and efficient rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 14 January 2024
" Nice new car and very easy to collect and return. Thanks "
" I was one of the last to collect my car on the day. The manager stayed behind to complete the last 3 booking. He was very polite and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GERARD - 11 January 2024
" Great selection of cars on offer at very reasonable prices . "
" Staff were polite and engaging both when collecting the vehicle and subsequently returning it . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by CHRISTOPHER - 10 January 2024
" Exactly as should be expected "
" Europcar has incorrectly billed me after the return. When I queried this they said they would refund the wrongly billed amount and blaimed me by saying the car was returned late. It was not. I am not happy. I await my refund "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DONALD - 08 January 2024
" Please see previous "
" The drop off process was a little problematic as I couldn't easily find a place to park at the designated area in the car park for this Victoria office. the rep in attendance indicated where I should leave the vehicle, but as the parking area was so small it was difficult to manoeuvre in to, and if I had reversed fully in to this parking bay I would not have been able to open the doors to get out due to the proximity of cars on either side. I manoeuvred partially in the the space with the attendants approval. He assured me that all was ok, but I did not receive a final receipt on this rental. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALACHI - 07 January 2024
" Efficient,friendly and I'm going to use them again "
" Efficient and friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 04 January 2024
" Mike was a great help, in allowing me to keep the dame car I had previously rented. "
" Great experience as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SHANE - 04 January 2024
" Want a response from your customerservices team. I reported this on the day and noone has replied to my email. Very poor customer service "
" I booked car for my husband. When he arrived was unable to get the car due to an administration fee not being paid yet I paid the fine. This was my human error not my husbands. I emailed yourselves asking for your email sent back in August. Why did we not receive an email before hand instead of my husband and daughter being stranded at the airport. Why staff can override an small administration fee is beyond belief. I want an answer. Many thanks Catherinecullen16massage@gmail.com "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SARAH CAROLINE - 30 December 2023
" All fine "
" Not immediately clear which shuttle bus to take to car rental "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 28 December 2023
" Excellent service. However, I reserved a Nissan Qashqai but the car provided, Skoda Kamiq, is a smaller car. "
" Excellent service - from shuttle service to counter to return time. However, no final invoice received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHNNY - 18 December 2023
" Auto Europe were easy to deal with, unlike EuropCar, "
" I could not get an invoice on car return - I did get a 'Statement of Return' into my email. They said they would email Invoice within 48 hours - they did not. Customer service claimed they did not have my email - despite emailing me 'Statement of Return'. They said they would send it within 24 hours now - they didn't. This has caused me delay and double work as I cannot process my Expenses without their Invoice. I would nnever use them again - as this is not the first time I've had this issue. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOANNE - 13 December 2023
" The car was fine once I got the correct car. "
" Did not give me the SUV compact I had booked. Eventually found a suitable car but the whole process from entering to driving away was approx one hour. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KARL - 12 December 2023
" Terrifying. "
" The car was fine except the car's lights were switched off. That lead to a scary motorway run with car flashing and hooting as they overtook. It is clear that someone switched off the lights and disabled AUTO mode. The result was life -threatening "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PERTH, GB - Reviewed by BART - 11 December 2023
" Not a very frequent user of rental cars, but always via Autoeurope, and so far never have been dissappointed. "
" I very rarely give 10's... Experience with Europcar AND Autoeurope was excellent! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GRAEME - 11 December 2023
" Very friendly staff "
" A very happy experience - no problems at all "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 05 December 2023
" What hire car? We notified AutoEurope our flight had been cancelled before we were due to collect the hire car. AutoEurope took our money and we never got to collect the car from Europcar. We messaged Europcar car and said our flight was cancelled. When we arrived 12 hours late to pick up the car only to be told that we were over 4 hours late and they didn't have our car, a Focus type car but we could have a Golf auto for £40 a day extra in other word 8 days at £40 =£320 extra. We email Rhinocar and got an SUV for £160 from Alamo for 7 days for £160 and collected it the next day, this was done while stood at Europcar desk at Gatwick airport at 22.40 on Friday the 24th November. Still to this day no refund was received from AutoEurope despite calling them. "
" To Rude To Write Here "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANNA - 04 December 2023
" My wife was billed an extra £400+ after the rental, despite being told it was a refundable deposit. They conned her into signing up for lots of extra protection products meaning the overall rental was in excess of £500 instead of the original ~£100 booked. I have disputed this with them directly and they are saying that she signed a contract therefore the charges are payable (despite the counter staff assuring her that it was just a refundable deposit) "
" My wife was billed an extra £400+ after the rental, despite being told it was a refundable deposit. They conned her into signing up for lots of extra protection products meaning the overall rental was in excess of £500 instead of the original ~£100 booked. I have disputed this with them directly and they are saying that she signed a contract therefore the charges are payable (despite the counter staff assuring her that it was just a refundable deposit) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by STEPHEN - 29 November 2023
" Car was good, value for money was excellent however the insurance upselling trick left a bad taste "
" I had a conversation with the clerk on the counter who was trying to sell me additional insurance, when I informed him I had already purchased it through Auto Europe he stated that I wouldn't be covered automatically and I would then have to try and claim the money back in the event of an accident. I have rented through Auto Europe on many occasions with different hire companies across different countries and I have never had this before. I don't know if this is Europcar's policy or a new policy from Auto Europe but it seems like somebody was trying to take advantage using scare tactics "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAWRENCE - 22 November 2023
" Excellent service at St Pancras from the gentleman who helped me "
" The European representative at Saint Pancras was excellent and very knowledgeable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIKE - 21 November 2023
" Would happily recommend "
" As always car hire has become expensive but all companies are the same "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GARY - 20 November 2023
" The booking showed as 'in terminal' however it was a shuttle bus "
" Staff were friendly and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MAX - 18 November 2023
" I'm just disappointed that I was refused the car, and again frustrated that I still haven't received my refund or heard from autoeurope despite emailing them more than a week ago. "
" Europcar cancelled my booking when I arrived at the desk because I did not have a proof of a flight in and out of Edinburgh Airport - I have still yet to receive my refund which is very disappointing. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by DAVID - 15 November 2023
" Overall it was good "
" Staff on reception very friendly. Had to report several scratches on car before leaving "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ALAN - 14 November 2023
" Good experience "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARTHUR EDEM - 13 November 2023
" Excellent service "
" Good service things went as planned and expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by EDMUND - 10 November 2023
" Good "
" Beware of green motion. They check your car more carefully in return that prior to hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CALUM - 09 November 2023
" I've used Autoeurope for over 10 years, often they offer better prices than going direct. "
" Friendly staff, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ALAN - 05 November 2023
" All very positive "
" Overall another positive experience of renting through Auto Europe "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SLOUGH, GB - Reviewed by AKASH - 05 November 2023
" Very satisfied and looking forward to book again in future. "
" Once I placed my booking, I have received email regarding my booking with full details and other informations. Also before placing my booking, I call the Europecar for further assistance and they walked through all the documents I need for the booking and all the details I need to know about my booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPYRIDON - 02 November 2023
" Very easy booking process and with great prices as always. "
" Very prompt service and easy pick up/drop off process. Convenient location. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
YORK, GB - Reviewed by KATE - 31 October 2023
" Helpful "
" Competitive pricing and people you can speak to "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 31 October 2023
" Very easy to book. "
" Fast and friendly service, good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREW - 29 October 2023
" The 1st vehicle was changed for a more suitable one, when refused due to the condition. "
" The first car i was given was a 3 year old black VW passat. Wich was absolutely filthy outside. It had not been washed.. It looked like it had been driven down a narrow lane through dirty puddles, with bushes on both sides and scratched both sides of the car. The car was covered on scratches, stone chips and other marks. The hand over sheet i was given to check the vehicle only covered about 25% of the marks on the car.... this was totally unacceptable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NOTTINGHAM, GB - Reviewed by COLIN - 23 October 2023
" Staff Helpful and understanding. "
" Very good service and stuff. Well understandable. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TONI - 19 October 2023
" Very good, smooth, efficient. Staff helpful. Kishan was a great help. "
" Really good, kishan helped us a lot and would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by MICHELLE - 18 October 2023
" As above "
" The vehicle was very battered. Lots of dents. One which was noted on pick up but wasn't added to the list. Luckily for us I had taken photos. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by GILBERT - 16 October 2023
" Car was very good , very economical in fuel and very comfortable "
" I must congratulate NINA who took care of my booking and I must say she was very efficient and knew her job very well. She has been very kind and helpful to give me the correct solutions for my holiday. Well done NINA. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 12 October 2023
" Europcar were OK, but I think only because I took loads of pictures, and showed them to one of the return staff PRIOR to me taking the car at the start of my rental. Nigel at least tried to assure me (as we went over the car carefully) that Europcar were not like the others - I showed him a picture of the underside with half the undertray hanging off the vehicle, it was noted on the defect report, but really, I should no have been allowed to take the vehicle (as in my opinion it was not roadworthy) and should have been given a new one. The return went fine and no additional charges (unlike Hertz). But they need to be more careful. I will keep taking pictures, including the underside, even if I purchase full insurance. "
" It is a shame that all counter staff get commission on up-selling. Therefore they make you feel like you should purchase additional products and services that you don't need and love to point out that it will cost you soooooo much if you don't. I have to say I HATE that. I had some of that in this case. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by COLIN - 11 October 2023
" Didn't "enjoy" the car. Not comparable to many other equivalent-sized units "
" The car's windscreen and glass generally was dirty both inside and out making it difficult to drive in low sun. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MARTIN - 10 October 2023
" I found out about your company only by doing an on-line search by a well-known travel website for the cheapest car hire available in the area. I'm afraid I'd just suggest that people use the travel website that I used, not Auto Europe directly "
" Efficient pick-up (good as I was in a hurry). Easy to an "out of hours" drop off - but odd that a central London location operates little more than office hours, as lots of people might want to pick up on a Saturday afternoon , a Sunday or a weekday evening "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PRESTON, GB - Reviewed by JOHN - 06 October 2023
" Please see above. "
" Very pleased with Europcar Preston, the staff were very helpful. the car in good condition. Had no problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by WESLEY - 03 October 2023
" It would be helpful if the coverage options were more clearly explained in lay terms. Also, it would be helpful to notify renters that the Europcar agent will offer roadside assistance coverage, and, also, to explain in advance what is covered and what is not. "
" It would be nice of the pick up process were somewhat faster and more efficient. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by COLIN - 25 September 2023
" Returning the car was very like the pickup everything was straight forward and over in 10-15 minutes. Very happy with the service. "
" The rental process was very straight forward and I was on my way in 10-15 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IAN - 24 September 2023
" No complaints "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JONATHAN - 21 September 2023
" Superb "
" Great service, nice and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DEREK - 20 September 2023
" My car was cancelled without informing me. We were left stranded and without a car and we had to use trains and taxis to get to our destination which was a added cost to us which ruined our trip "
" Totally disgraceful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by ANNA - 13 September 2023
" Thx "
" The staff were particularly kind to me on returning the car as I had had some bad news. Please thank them for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by JANE - 13 September 2023
" Fabulous staff. "
" The chap at the desk was super friendly and very professional. He was the reason we booked with you. He was great when my family used him earlier in the year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by WILLIAM - 12 September 2023
" BEST ONE YET, KUDOS AUTO EUROPE "
" QUICKLY AND EFFICIENTLY AGENT PROCESSED PAPERWORK. WAITED NO MORE THAN TEN MINUTES BEFORE PICKING UP CAR. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 06 September 2023
" Great rates and truly "All Inclusive", giving peace of mind and excellent service. Able to rent an automatic on this occasion for a small amount more than manual. Hope our next rental is just as good. "
" Pickup at Heathrow Europcar was excellent. Staff were efficient and friendly and gave an upgraded vehicle. We've used them several times and would go back again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by LYNNE - 06 September 2023
" Efficient as ever. "
" Jamie was very friendly and helpful. That particular car was enjoyable to drive , performed well and seemed economical on petrol. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BAYO - 04 September 2023
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 03 September 2023
" The search part could be improved "
" One issue is the search part it's not always easy to check the location compared to the prices particularly if you select London it's hard to see the most competitive.. Plus it would be good to eliminate in the search part the companies you may not be interested in "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by EDIT - 03 September 2023
" Europcar was a great partner for us "
" Saif was an excellent customer partner, he helped me not only by the administrative things, but explained me very detailed the usage of the car. He was positive, kind and a man of substance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by MICHAEL - 01 September 2023
" It was OK overall. "
" I'd deliberately asked for a Fiat 500 size small car, as we were on holiday in Cornwall on a bank holiday weekend, and I wanted a car that was easy to park. But it required a new tyre, so we were given a Vauxhall Crossland, an ugly lump of a SUV with a knackered gearbox. I managed to persuade them to let me return it and collect the Fiat when it was ready, but I was very surprised they only appeared to have one available. I was also very pissed off as they asked if we wanted satnav at, I think, about £12 a day. I said no, as we'd use our phones, but when we'd been driving the Fiat a while we suddenly realised it had built-in satnav anyway! This was just a deliberate scam, and pretty bloody disgraceful behaviour. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SIMON - 01 September 2023
" All good, but I'm used to tweaking cars (a novice might be a bit freaked out by warning lights etc). Staff and service and cost were all good. "
" Slight issues with tyre pressures (I had to adjust them and re-initialise the monitoring system to make the warning light go away) and power steering (warning light occasionally came on, and the steering pulled to the left when it did --- probably a fluid top-up issue). Otherwise no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHEFFIELD, GB - Reviewed by ABDUL - 01 September 2023
" Great experience "
" Very professional, kind and efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DORIAN - 31 August 2023
" You don't always have the cheapest prices but very close to the cheapest. And you have the best website/process/emails etc... Always a breeze :-) "
" Very organised, no wait during each stages of the rental process (shuttle bus, pickup, return). However, I didn't like the fact that push you to take pictures when you find a damage not in the paperwork instead of coming to see it and record it directly. Also the car was acceptable for the price but could be a bit better: entry level with minimum equipment and weak engine, 2 years old with 20k miles and a couple of medium scratches/dents. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by ADAM - 29 August 2023
" See comment on tyres "
" Had to fill the tyres up after 20 miles which was not very good. These should have been checked before my rental started! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LEICESTER, GB - Reviewed by PAUL - 29 August 2023
" Exceptional service fell ll from genuinely friendly staff . "
" The service was exception on both occasions as I had a car before and then took the same car to extend. The check in and check out was one of the best customer service experiences I've had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GILES - 29 August 2023
" Superb. Never lets us down. "
" Excellent set-up. Small scale but very efficient with very good cars and superb front desk service from Don. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MUHAMMAD - 28 August 2023
" It was my first deal with Europcar, staff dealing, vehicle quality, drop off all was excellent, highly recommended... "
" It was my first deal with Europcar, staff dealing, vehicle quality, drop off all was excellent, highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NED - 27 August 2023
" Using Auto Europe has directly led to my poor experience with Europcar. I would advise friends to use someone else. "
" On pick up there was a lot of attempted upselling, and then all communication from Europcar via email has been in German PDFs which I can't read. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANTHONY - 27 August 2023
" The initial car offered was not fit for purpose and I felt we were given it as we did not want the automatic upgrade. This car was in poor condition and should not have been offered. The second MG was fine. "
" First car they gave us had holes in the drivers carpet, odd tyres on the front and when driven steering felt like it had had a problem, intermittently heavy. Returned to depot and they replaced with newer version of same car which was fine and had none of these issues. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
YORK, GB - Reviewed by MARTIN - 24 August 2023
" Ok "
" All excellent- except for a bad experience when checking back in. An insignificant scratch on the plastic offside wheel arch was picked upon by the Europcar guy who wanted to escalate this to a charge.. I tried to remind him that one of his colleagues (who was there when I checked out) had mentioned this scratch on check out. The guy's memory was poor and it "wasn't on the paper". It was only when I insisted on getting his colleague to verify my version that the issue was resolved. I had independent insurance anyway, but this was an irritating episode. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by MARK - 24 August 2023
" Awful travelling experience "
" Our flight was delayed and I tried to call Europcar Southampton - no answer after multiple calls, call simply dropped - I couldn't explain that we were going to be late through no fault of our own. It closed there at 8pm and is not open at all at the weekends!!! So in the end we did no make our trip and lost over £1200 - Because Europcar were uncontactable and closed far too early for an airport branch - WILL NEVER USE AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RICHARD - 23 August 2023
" Please sort out the issue with Europcar described above. "
" I arrived at the counter less than 3 hours after the pickup time to find that the car had been given away. I had no warning of this in the documentation and nobody tried to contact me, even though I had provided my mobile number. In the end I was forced to hire a much more expensive car, which conveniently for Europcar seemed to be the only option. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by WILLIAM - 23 August 2023
" I would recommend using Europcar at City Airport "
" Good selection of cars and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANDREA - 22 August 2023
" See above "
" I paid to upgrade the car booked and ended up with a car that drove me mad for the entire 31 I was in possession of it. Every time I locked the car the alarm would go off at least once, if not more often. My mothers neighbours complained but at least I took the time to listens to their problem and apologise, unlike the staff who answered some of the 15 calls I made trying to get this issue resolved. Answers from Europcar staff ranged from its not a serious problem to we aren't a customer service provider. NO YOU AREN'T. Imagine how thrilled I was to hand over the car FINALLY only for the bloke in the returns car park to say oh yes it's a known fault. I am particularly disgusted with the Birmingham Airport staff who, despite repeated and I do mean repeated over many days and almost 3 hours of being on hold to pretty much every Europcar number I could find/was told to call, never once bothered to pick up the phone and answer a call or even worse never returned my call despite other Europcar staff emailing my details. As a long time expat who has hired many many cars I can confirm that this is without a shadow of a doubt the worst experience I have ever had and will certainly make sure no one I know ever touches this company with a 10foot barge pole. The refund of 3 days that I received in no way even behind to compensate for the inconvenience caused by a faulty vehicle never mind the worse than useless customer service. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 1
COVENTRY, GB - Reviewed by MAN MAN - 10 August 2023
" Insurance issue was not clear, Ended up paying the double insurance cost! "
" I paid for included full protection licence, but when I pick up the car, they said My insurance didn't show up and ask to purchase full insurance from them or take a rick of might not have insurance. I didn't wanted to take a risk and purchased the full protection insurance from Europcar, "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
NOTTINGHAM, GB - Reviewed by CONOR - 09 August 2023
" I'm not satisfied that I got charged twice. The people at the desk said that my arrangement with the broker is not their business. I will be following up on this. "
" The Car was good but the service when collecting the car was poor. I got charged for an extra day because I was 19 minutes early collecting the car. I got it changed after a discussion. They also did not have on record about the voucher and I got charged twice. Once by you and once by Europcar. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 07 August 2023
" No issues except allocated car was defective resulting in departure delay "
" First car was not operable - broken driver seat mechanism "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HULL, GB - Reviewed by LARA - 02 August 2023
" My sister recommend you to me and I was happy, the price was good as short notice, the first car was terrible but the manger was able to sort out a better car for us so all were happy. "
" Lady was helpful on the phone and understood where I was coming from, good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEWQUAY, GB - Reviewed by MICHAEL - 29 July 2023
" Easy pick up & drop off a lively lady who booked us in and out very informative on the area we were visiting, helpful and chatty "
" Great welcoming staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STUART JAMES - 24 July 2023
" I've used Europcar at Stansted before and usually directly through their own booking service, but using Auto Europe got me a 15-20% discount on the list price, and online booking was quite straightforward. "
" The member of staff who dealt with our booking at London Stansted, Vivienne, was excellent - interested without being pushy, and handled our business very efficiently. The car was very suitable for our needs and a good match for the class it was rated as. Drop off was also very smooth. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RUI MANUEL - 24 July 2023
" Very warming and welcoming afete a long flight. Thank you "
" Very nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PREM - 24 July 2023
" Good cars and efficient handling of puck up and drop "
" I booked specifically for Fiat 500 about a month in advance as I wanted this very car but had to opt for paid higher variant as alternate car offered free of charge was not to my liking. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEICESTER, GB - Reviewed by MR SUKHCHARAN SINGH - 19 July 2023
" All was good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GILES - 18 July 2023
" First class in all respects, plus good value. "
" Went brilliantly. Great staff ten in a very impressive set-up. Don - on front desk - is outstanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by VYTHILLINGUM - 13 July 2023
" smooth transaction - helpful contact staff "
" smooth transaction - helpful contact staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MALCOLM - 13 July 2023
" Excellent company to do business with. I will certainly use again and recommend wholeheartedly. "
" Lovely reception and handover staff . Polite, friendly and very efficient. A real credit to your company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 10 July 2023
" Straight forward booking system with lots of options on rental company, vehicle group and type. No dramas at collection "
" Friendly and attentive staff especially considering it was the end of shift and there had been lots of flight delays - mine included "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEAN JARED - 10 July 2023
" Terrible experience "
" I still did not receive my refund for the car hire that was declined "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by HAMID - 07 July 2023
" Very good "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 02 July 2023
" Have used Europcar numerous times, prior to Covid. Appreciate unlimited milage factor!. "
" Very efficient. Unfortunately selected a Sunday to collect and with reduced staff there was a wait time. Staff appeared rushed! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 01 July 2023
" There was no equipment at all on the car which I found surprising given the class of vehicle. "
" Excellent service on pickup. The vehicle was mechanically sound but very basic indeed. Much mor so than expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PASQUALINO - 28 June 2023
" Economic and efficient. "
" Did not like the fact that the counter staff were not fully aware of the excess insurance purchased via Auto Europe and so tried very hard to sell me additional insurance. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARINA - 24 June 2023
" Very friendly and helpful staff "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 14 June 2023
" Easy,but no better/worse than other firms "
" No comment "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by WILLIAM - 13 June 2023
" Good staff and quick service "
" Good staff and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by RICHARD - 12 June 2023
" as usual, it was very easy with Autoeurope "
" speedy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 09 June 2023
" always top drawer with AE no complaints "
" Top Drawer , very professional after a fraught BA flight it was great to get first class service from Europcar which is always my goto rental of choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by SUSAN - 08 June 2023
" I paid for CDW through Auto Europe. The Europcar staff member was unaware of this and tried to make me pay for their insurance. "
" At the counter, the staff member of Europcar was not aware that my booking was prepaid through Auto Europe. I paid at the counter for a vehicle upgrade and an additional driver, however, I have been overcharged by Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 07 June 2023
" Good "
" Good customer service. Car was not very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CARLISLE, GB - Reviewed by MICHAEL - 04 June 2023
" Auto Europe's platform is quick and efficient "
" I did not realise that smoking was still permitted in Europcar rental vehicles. I have hired so many in France, and all have no smoking stickers in them. The Carlisle branch is different and permits smoking in some of its vehicles. As a non-smoking family, we did not like the smell in the car or the smoke smell becoming stuck in our clothes. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ABERDEEN, GB - Reviewed by KEVIN - 03 June 2023
" As above "
" Staff very helpful. Car great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HARJINDER - 03 June 2023
" having an intermediary is not ideal, as any issues, changes etc it is hard to figure out who I should be ocntacting, eg the one day refund "
" Picking up the car was fine. But I dropped it off on 29th and today 5 days later, still not received the closing statement. Also I dropped off a day early, because the flight was changed by one day. I would like to claim one day refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IAN - 31 May 2023
" No problems or issue with auto europe, but I'm furious with europcar "
" The multi media screen on the car I had from europcar stopped working after an hour- i went to a local office and they said they didn't have any cars to swop with me. I had to drive around with no radio i couldn't answer phone calls or control the air conditioning. I am furious. I sent an email on monday to their customer service and as of now wednesday eening , i've had no reply. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PETER - 27 May 2023
" As above "
" Not happy with the pricing system, not clear enough "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - 27 May 2023
" Trouble free "
" Very professional, answered Questions quickly and accurately very good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by BREEGE - 24 May 2023
" Really bad, the computer issue is of course something that can happen any company, but I would have expected a manager to come to work. I would have at least been told to have t or coffee on them. And as for the experience when there was a car fault, utterly awful. "
" Arrived on Sunday 14th for car pick up at 11.30 to discover their computers were down, they weren't sure if this was just local problem, turned out it was Nationwide. Staff were advising some people to cancel and rebook through another car hire company. I decided to wait around to see if computers came back up. No customer service such as, free tea or coffee on them while we hung around. Three hours later computers were up and eventually we started our journey. On Monday 15th I went to open the boot and realised the car fob didn't work, tried to start engine, didn't work. I then tried to phone Europecar (just after 8am) and what a nightmare. Kept getting cut off, then was told I needed to phone the AA. I asked if they could kindly text me their number or email it as had no access to pen or paper, was told 'no they could not do this'??? Got my colleague to take over phoning them, after multiple calls eventually got AA number. Then a local garage owner came to look, he couldn't fix it, then he called AA. They came and couldn't fix so towed it away. The day was now wasted. I was told I had to go back all the way to Inverness to pick up new car next day. Tuesday 16th I went back to Inverness airport to pick up new car. I arrived back at Ullapool to start my holiday after two days wasted. No once did Europecar apologise or try to offer any compensation. Overall I really disappointing experience from a rather large rental company. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEVE - 22 May 2023
" Horrible experience. Even now, no final invoice emailed or bill?! Accused of returning it late when in fact it was 7 hours early "
" Didn't even check back in the car! When we returned it early "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by HEATHER - 18 May 2023
" WHY IS IT NECESSARY TO HAVE TO GO THROUGH ALL MY DETAILS AGAIN AT GLASGOW, WHEN I HAD COMPLETED IT ALL ON LINE?. "
" I actually thought that I was dealing with Autoeurope only to find it was AUTO EUROPE AND THAT MY INTERNET DETAILS WERE NOT RECOGNISED. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JONATHAN - 18 May 2023
" nothing to add "
" nothing to add "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 15 May 2023
" The Auto Europe side of things was easy and very good. Good updates via email etc. Would certainly use and recommend again. "
" The car was a lot smaller than expected so there needs to be clearer comparison on car sizes. For instance we do not have a Vauxhall Crossland vehicles here so it would be good to have a comparison to a type of car that is available in the country of booking. The second thing is the Sat Nqv in the hire car was so out of date that is a as in some areas useless. This led to extra mileage being driven and in some cases was dangerous. Normally this is done by the dealer at service time and so this makes me wonder about the servicing of the vehicles being hired out! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
GLOUCESTER, GB - Reviewed by KENNETH - 12 May 2023
" Very smooth process "
" Emma who served us at the Gloucester office was wonderful. She was courteous & very helpful, she also had the patience to work with us. Patience is something many counter staff (from various car rental companies) don't have with travellers & this can cause undue pressure with signing & understanding contracts, additional charges required, currency conversion etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by BERTHA - 05 May 2023
" Superb "
" Very friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CRAIG ANTONY - 28 April 2023
" Very efficient service "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KRZYSZTOF - 25 April 2023
" Very good car "
" Very professional and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by PAOLO - 22 April 2023
" Didn't have car I selected despite confirmation weeks before collection "
" Didn't have car I chose so had to settle for a smaller lower class vehicle "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PRESTON, GB - Reviewed by DAVE - 20 April 2023
" I was happy with the rental. But was mis sold on the tank of fuel. Which has left s bad taste "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BASINGSTOKE, GB - Reviewed by MARTIN - 12 April 2023
" Generally all good "
" Unusual smell in the car which we assume was hiding a previous more unpleasant smell, but otherwise great car and very happy with the staff that served me at pick up and drop off. One real concern was the lack of a spare wheel or cannister to inflate tire in the event of a puncture and especially as we were remote for parts of our trip and out of cell coverage etc which was concerning. A phone number to call is not much use if you can't make a call and would prefer proper spare wheel or other means of getting going again on our own. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WORCESTER, GB - Reviewed by JOHN - 11 April 2023
" Very disappointed "
" The car was not ready when i due to pick it up, so i had to return later. I also had to return early because office closed early. I was promised a days reduction of bill At the desk, it has not happened. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by DAVID - 07 April 2023
" Good choice of suppliers and vehicles. Simple booking process and good value for money. "
" Very pleasant and helpful staff both at pick up and return. Very clean vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 06 April 2023
" Good choice of suppliers and vehicles. Simple booking process and good value for money. "
" Very pleasant and helpful staff both at pick up and return. Very clean vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 03 April 2023
" Europcar always provide a first rate service "
" Ordered a Ford Escort but issued with a Chinese made MG. It was automatic and brand new. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROY - 03 April 2023
" Prefer that the vehicle provided had its service check before the hire "
" Had to ring the call out guy as service and oil light come on. Returned to office the foĺlowing to confirm that car was suitable to continue with our journey. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by WILLIAM - 03 April 2023
" Would use again. "
" Excellent service, car spotless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHANIE - 31 March 2023
" Overall very satisfied. The bus was waiting at the terminal when I arrived and there was one waiting when I returned the car. "
" Disliked being encouraged to buy more insurance when picking up the car. The driver that took me back to the airport was excellent, helping me with my bag on and off the bus. Help that was very much appreciated. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by ANDREA - 24 March 2023
" Went very well "
" Went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 17 March 2023
" Could do better - Ensure ALL staff are trained to accept rentals from British citizens with a British license who live and work in another country as long as they provide evidence of their permanent (or semi-permanent) address to satisfy credit checks. "
" Everything was progressing well until the representative checked the address on my license which did not give a positive credit check. I had rented from Europcar on the 21st February 2023 (i.e. 16 days earlier) without any issues. This time the representative seemed to think that I would not be able to rent a car. I live and work, for now in Norway, BUT I am not a Norwegian Citizen, and as such still retain, LEGALLY my UK License. I provided evidence of my current address in Norway via Electric, Mobile and Internet bills, together with wage slips for the last 5 months. Eventually, after consulting with a senior colleague (the other at the desk also initially said a rental would not be possible), I got my car - a 40000+ mile old Fiat 500 which smelt like someone had thrown up in (there was evidence of something in the rear footwell to support this - I have photos), damage to every wheel and every corner, so I was VERY careful to fully photograph the entire car in case of queries. The car ran poorly at idle. But mostly, it was the check-in which let Europcar down. As a (currently) resident of another country with a VALID UK license, I am allowed to provide evidence of my current home address. I will be getting a Norwegian license as soon as my citizenship is finalised, to stop these sorts of issues in the future. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DERBY, GB - Reviewed by ROBERT - 16 March 2023
" All ok acted on advice added to costs but gave peace of mind "
" Fine reduced excess on advice due to weather conditions no accidents but happy I did "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GRAHAM - 15 March 2023
" Fairy straight forward pick up "
" Good to have it e of hours drop off "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by NEIL - 09 March 2023
" First time in many many years when I was not too happy about vehicle supplied "
" Car was 3 years old with 29000 miles on the clock with a very dubious clutch, car would only move when clutch was almost completely lifted "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PENZANCE, GB - Reviewed by LANCE - 08 March 2023
" As stated it was flawless and would not hesitate in recommending or using again. "
" Rented before and was flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by SIMON - 07 March 2023
" Quick and efficient pickup and drop off "
" Quick and efficient pickup and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by CLAIRE - 06 March 2023
" I've used Auto Europe several times a year for many years & always had good services & find the prices very competitive. "
" Staff were very helpful. However the car did have damage which was not listed & I reported it the following morning. It was going dark & raining when I picked up the car & the windscreen wipers were so bad it made vision very difficult. I reported that on return & the member of staff said it was very common on aFiat 500 but I have hired several & not had this problem before. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by ALAN - 03 March 2023
" I bought protection but the car hire people still wanted a deposit and said if they were any issues I would have to take it up with the third party , I buy protection to avoid such fuss , so not for me "
" They did not provide the car I booked , they offered a so called upgrade but the car was horrible and to big for me so I had to take a fiat 500 which only had 2 doors and was hard for me as a large person to drive "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ANGELO - 03 March 2023
" the lady who served us at Heathrow when we collected the car, was amazing and so very helpful, an absolute pleasure to deal with and so helpful. but unfortunately I can not recall her name, "
" the lady who served us at Heathrow when we collected the car, was amazing and so very helpful, an absolute pleasure to deal with and so helpful. but unfortunately I can not recall her name, "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 02 March 2023
" No map showing European location. NO document information or at pick up point on London LEZ & was vehicle is ok for such. "
" No information when booking on car collection point & how to get there. Needed to send email to ask. Old wheel damage that was not recorded on document "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATIE - 28 February 2023
" I received excellent customer care at the desk, service like this would be my main reason for booking with you again and for giving recommendations. "
" I recieved excellent service from your representative. She is highly professional, very helpful and made the experience a real pleasure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 27 February 2023
" See above "
" If they offered a pre-arrival system for entering customer details it would be much more efficient for both European and the customer "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FRANCES - 27 February 2023
" Very helpful "
" Excellent service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPYRIDON - 27 February 2023
" As always the best prices. "
" Very prompt, helpful and polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SIVAN - 20 February 2023
" Extremely satisfied, would definitely recommend "
" Counter staff wre very proficient, polite and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILTON KEYNES, GB - Reviewed by TREVOR - 20 February 2023
" Overall, very good "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by NIGEL - 13 February 2023
" Can not fault . Everything perfect. "
" Everything perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RON - 04 February 2023
" All good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 02 February 2023
" as above and insurance excess "
" Boot was small. I was also told that the insurance excess was £2100 , when i arrived to collect the car, however on your voucher it said £1200. I wasn't pleased at that. In the end there was no damage but could easily have been. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by MICHAEL - 02 February 2023
" although hiring the car on your website was straight forward enough and plenty of cars to choose from and confirmation was dealt with quickly. The insurance side of the sale is confusing since the actual car hire company have you take out there insurance cover. "
" AutoEurope offer extra premium cover insurance for my car hire which is a total waste of time and cost me a futher £124 to take out car insurance with the car hire company (EUROPECAR} in future i wont be taking up the offer of your insurance. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RICHARD - 28 January 2023
" Why go anywhere else to book your car hire because the service is first rate. "
" Always use Autoeurope when traveling back to the UK as the process online is easy and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - 11 January 2023
" amazing "
" WONDERFUL SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NURIYE - 11 January 2023
" Good experience, it was good to know where the petrol station was to fill up. "
" Very friendly, man helped me, mice to have informal cha6, making me feel at home. Excellent and positive attitude "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JONATHAN - 11 January 2023
" All ok ,just a bit expensive "
" Pick up was a bit of a hassle as they could not find the car we ordered and offered an upgrade at a much inflated price. It was eventually resolved but took about 20 minutes. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by DAVID - 09 January 2023
" As above "
" Swift and courteous staff; good quality and condition vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HULL, GB - Reviewed by JACQUELINE - 05 January 2023
" No issues whatsoever. "
" Everything went swimmingly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 05 January 2023
" The booking process was easily managed, and the prices were very reasonable. "
" Helpful counter staff who were polite, efficient and helpful. The drop off was also easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 04 January 2023
" xyz "
" Two problems with the car: 1. there was no heating in the car until I found that the coolent level was very low. 2. the engine temperature guage never moved off cold. Had to spend time talking to Europcar technical people (RAC) who said OK to keep going. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SIMONNE - 03 January 2023
" The car was a pleasure to hire. Clean., new and well serviced. "
" Simon, the Europcar desk agent at LGW deserves a huge pat on the back. Excellent customer service. Very friendly and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by MATTHEW - 31 December 2022
" Nice car "
" The RAC had to be called out late afternoon two days before Christmas! The technician recommended that a possible intermittent fault with the clutch ,would be adviseable to exchange the car. Was disappointed that Autoeurope would not deliver a new car but suggested that we take it to the Derby branch. To get there by the closing time would have been difficult. We kept the car and luckily the fault did not reoccur. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GRAHAM - 30 December 2022
" Very poor service from Europcar "
" Total rip off. Booked a medium SUV (Vauxhall Grandland) and expected to get a medium SUV! Was initially given a Vauxhall Mokka which is 'sub-compact' SUV (i.e very small!) They did have a VW Tiguan available which is a medium SUV identical in size to the Grandland but would only let me have it after paying another £200.... total rip off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARK - 30 December 2022
" I assume that Auto Europe will not take any responsibility for the quality of the cars loaned to Auto Europe Customers? "
" The squirters did not work, even though the reservoir was full. Very dangerous at this time of year with so much dirt coming off the road onto the windscreen. Also the wing mirrors didn't always open or close when opening or closing the car. Also very dangerous if you don' t have functioning wing mirrors. In all not a road worthy car. I am seeing if I am due compensation from Europcar "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by PATRICK - 26 December 2022
" No further comment "
" No further comment "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLOUCESTER, GB - Reviewed by LISTER - 21 December 2022
" . "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JOHN - 17 December 2022
" Due to terrible weather conditions, I had to change my trip iterary, so flew in and out of Liverpool instead of into Birmingham and out of Liverpool. I asked to amend the booking and had no issue paying any amendment fee, but no, your call handler flat and bluntly informed me it was to late to amend and nothing could be done. I even had cancellation insurance with you, but that was useless as i was neither ill, nor was the flight cancelled!!!!. So after over a decade of using you, I will never ever use or book through you again. Indeed I will be informing all travelling parties across my organisation, worldwide of this debacle and to avoid your services at all costs. Considering that's about 2000+ people, I have no doubt you'll feel an impact! So much for customer loyalty. Pathetic service program.... "
" None "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JO - 17 December 2022
" I did not use the car I reserved with you because of insurance confusion. I tried to cancel but could not get through to Auto Europe to do so. I ATE the cost of and extra car because of this. I will NEVER use your service again because it is too difficult to get to customer service. I waited forever online to get thru, finally I did and it connected to "nothing." This happened on several occasions when trying to reverse things. I'm very unhappy. "
" I was happy with Europcar and very unhappy with Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 15 December 2022
" All was perfect. "
" Very helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DUNCAN - 13 December 2022
" See above "
" As I had an early flight, I returned the car before the normal working day started. Foolishly, I left my phone in the car. In the first instance it was not possible to speak to anyone at Stansted airport, instead my wife, who reported it, had to go through a call centre where they appear to work from a script that doesn't allow the flexibility to deal with specific issues. (I've had this problem before when I hired a car from yourselves and wanted to extend the hire period. I was given conflicting information.) She eventually spoke to a person called James Beattie who was very helpful in sorting out my error. However, whoever first discovered my phone must also be thanked for their honesty. A potentially expensive mistake was quickly and efficiently dealt with by the staff at Stansted, many thanks. Duncan Carter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KENNETH - 07 December 2022
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTSMOUTH, GB - Reviewed by SHARON - 06 December 2022
" Please see above "
" It is your website that is not as good as it coudl be - I found out how to log on and set up and account eventually but it is not clear and when I went back in this week to hire another car it didn;t recognise my password - nor was the function of sending yuou a new one working (I tried several times) so in the end I have just had to do it as a new customer. Apart from that it has been brilliant so far "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GILES - 06 December 2022
" Excellent car hire arrangements in a new set of buildings well designed for manageability. "
" Don at Reception is first class, with a friendly and efficient manner. and he remembered me from my previous client booking. Very impressive. Lovely new car that was a pleasure to drive. Very quick process of collection. Garage more crowded on Saturday morning return which delayed return speed somewhat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREW - 05 December 2022
" Ok. Except from wiper blades - which were dangerous "
" Car wiperblades were is dire need of replacement. Undriveable in the rain "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by PETER - 04 December 2022
" All very good "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TETSUO - 03 December 2022
" Booking easy and quick response "
" easy as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SAADAT - 01 December 2022
" Very good and I use europcar in future. "
" I am very happy with the service and personal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 23 November 2022
" All great "
" Really good. My only gripe was that there was dirt (sneeze stains) on the driving wheel which was gross. But everything else was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LANCING, GB - Reviewed by DAVID - 22 November 2022
" Overall excellent. "
" Patz who looked after us on arrival to collect the car was an outstanding representative. Also the guy who received the car on return was also a terrific rep. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 21 November 2022
" Already left comments on Trustpilot, but probably will not use both AuroEurope and Europcar again. "
" 1. Very good cost initially, until I picked the car up and then I had to pay significantly more than the car rental to insure. 2. Very good staff at the counter, but they kept getting the final cost wrong. 3. Car was nice, but had major issues. The back window had a broekn seal, so the rain piured in; The windscreen wipers clearly needed replacement; the window screen had a big chip in it - these would be MOT fails. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by RAMI FADLO - 19 November 2022
" Very satisfied by staff and vehicle Smooth collection and drop off "
" Very helpful and easy smooth procedure receiving the car and dropping it back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AMANDA - 19 November 2022
" All as expected... "
" No problems.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by GRAHAM - 18 November 2022
" Easy to book online. Good choice of vehicles. Reasonably priced. Will use again. "
" Staff at pick up and drop off helpful and friendly. Clean car. On Airport. Would use Europcar again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 16 November 2022
" Time Wasting, Disorganised internal systems, "
" I arrived to pick up car and europcar had me on a watchlist I had sorted out this with them the month before this should not have happened it wased 1 hour of my time plus I had to call Europcar myself which took 20 mins the staff were boisy whilst I was talking,I find the internal systems of Europcar to be useless,they once got my email wrong because they didn't listen to what I said and they should not have had me on any watchlist,when I rent again over yourselves if it is Europcar I will probably look elsewhere "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by BRIAN - 15 November 2022
" Europcar have let themselves down "
" took nearly an hour from arriving to leaving.First car assigned to me had what I considered damaged .This damage was not recorded on the hire sheet.It was dark when I picked up the car .When I brought out the representitve he agreed that it was very obvious damage. I quoted saying that if I had brought a vehicle with damage to this extent the cost would have been expensive.Damage was deep scratches from front wing through to the rear wing.Damage was also on the roof edge all the way along.Another vehicle was assigned to me was checked with unrecorded damage which again was reported.The time from arrival to leaving was unacceptable to me "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JAMES - 15 November 2022
" Europcar were great. A beautiful car - and brand new too. Very efficient with fuel. The check in experience was very friendly and efficient. Returning was simply, park, drop and go... "
" Europcar were great. A beautiful car - and brand new too. Very efficient with fuel. The check in experience was very friendly and efficient. Returning was simply, park, drop and go... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by KEITH - 12 November 2022
" Unsatisfactory, especially as I could have been told about the change of pick up / drop off much sooner. "
" Car pick up location was changed at the last minute which was very inconvenient. Also I had to return the care to the same location which was 3 miles from the railway station. When I queried it I was told to get a taxi or an Uber!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by KAY LOUISE - 10 November 2022
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PANCRAZIO - 08 November 2022
" Great little car in great condition, all went well, thanks! "
" I found them professional and pleasant to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by PHILIP - 06 November 2022
" Good service let down by the smell in the car. "
" It was fine in every respect apart from the car had been smoked in and had a heavy smell of stale smoke. I was upgraded due to availability which was nice, but probably resulted in using more fuel. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by SAM - 02 November 2022
" I've always used Autoeurope for car rental due to their excellent service. "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CLAIRE - 29 October 2022
" I liked the car i was given, a Mini Cooper, however i was very exasperated trying to contact someone at Customer Service who could help when the dashboard warning light came on. "
" When i first picked up the vehicle it was very difficult to photograph existing scratches & dents due to the weather conditions so i went in to advise the counter staff who was unable to leave the counter & come out to the car as no one else was on the counter. Then the following day an amber warning light 'headlight vertical control arm failure' appeared on the dashboard & I spent 2 hours making 8 phone calls attempting to contact staff at Manchester airport. I gave up & sent an email & received a reply later from Chris Arienne Ables of customer service telling me to take the car to my nearest Europcar station which was 20 miles away! I was not able to do this. Eventually I got another email from Tom Whalley & the situation was dealt with efficiently. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by WING TUNG PETER - 29 October 2022
" OK "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 27 October 2022
" See comments above "
" Car originally chosen was too small, we were advised. Then had to pay an extra £50 per day for 4 days for a bigger upgrade. This wasn't budgeted for and had never happened with any previous rental. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 26 October 2022
" What's the difference? Auto Europe and Europe car? "
" Good staff, fair price. However The car was dirty; it had been sprayed but bird poo was still all over including on doors, handles and windows. A real disappointment and I put my hands in it whilst getting luggage onto the car, first off didn't know what it was and then saw more and more. Actually a horrible way to start our experience. Alison "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BIRMINGHAM, GB - Reviewed by HELENA - 17 October 2022
" Auto Europe provides an clear overview of all car rental available, packages and very easy bookings! "
" Excellent service, customer service and car in perfect conditions! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ERNEST - 09 October 2022
" Excellent service, good car and good service "
" Excellent service, always love renting from them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 08 October 2022
" Autocar are good to deal with but the disconnect with the actual hire companies and their instance to pressure sell upgrade's and 'extra' Insurrance is bad. Why is full insurance then not covering things like wheels, tyres and roofs for crist sake "
" Paid extra for a vehicle with built in Sat Nav. Sat Nav did not work, it would not locate the car's position or provide directions. Had to use my phone for navigation. Also the pressure sell on 'upgrades' and insurance and pushing to take out extra cover over the full insurance from AutoEurope, comments like 'you will be out of pocket' 'have pay and then need to claim back' is using 'pressure selling' tactic's and can be dishonest. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SWANSEA, GB - Reviewed by THEVASAGAYAM - 07 October 2022
" The entire process from booking to drop off was smooth. The staff were very courteous and efficient in the way they dealt with the client "
" The entire process from booking to drop off was smooth. The staff were very courteous and efficient in the way they dealt with the client "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by GEORGINA - 07 October 2022
" See above Still waiting for my deposit back 5 days later. "
" Unfortunately dropping off wasn't a great experience. Man from kwik fit was dismissive I didn't receive a receipt. It is now Friday and I have not received my deposit back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by CLARE - 06 October 2022
" Really easy and efficient. Lovely staff "
" The first car had a fault and immediately and quickly I was given a replacement. My only criticism of this was the overuse of air freshener which made me feel unwell presumably because the steering wheel was strongly smelling of tabaco, it left my hands smelling unpleasant (previous user). "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by ALUN - 04 October 2022
" Sorry to give you a 2 above but I am afraid I booked this through you originally so I can't give you any higher than that having had a 200 pound charge on me I didn't want or need "
" Hi overall extremely disappointing, I was sold a protection policy I didn't want ( i have my own annual one) at check in. I fully acknowledge I should have paid more attention but I was desperately late and was anxious to pay and go. I have met with stone wall inflexibility from Europcar in my follow up.. I have been a regular customer with them for many years and this is the only time I have asked for a bit of flexibility for a genuine mistake but their response is a brick wall. Certainly it will be my last car rental with them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NEWQUAY, GB - Reviewed by JEROME - 03 October 2022
" I understood purchased and pre-paid my car hire inclusive of Full Insurance protection. But at the Eurpocar desk upon pickup I was told that I had no insurance cover included , so I had to pay extra (almost GBP 100) for insurance. Not happy about this. "
" I understood purchased and pre-paid my car hire inclusive of Full Insurance protection. But at the Eurpocar desk upon pickup I was told that I had no insurance cover included , so I had to pay extra (almost GBP 100) for insurance. Not happy about this. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 28 September 2022
" All good thanks ...it would be even better if you can get back to original pricing "
" Quick efficient rental, v friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CRAIG - 28 September 2022
" No issues with auto Europe itself "
" The car had obviously not been checked. Tyres needed inflated after only a few miles and were frankly closer to the tread limit than I'd expect for a rental , windscreen wiper was torn right on the drivers perspective, handbrake was incredibly slack and the gearbox was awful- couldn't get it into reverse easily and first gear occasionally problematic. When I mentioned this on return, they didn't seem bothered. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LONDON, GB - Reviewed by HUW - 28 September 2022
" very bad - never again and I will let as many people know as possible. "
" dreadful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by RUTH - 27 September 2022
" Will definitely be back! "
" Everything was excellent thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by KAREN - 26 September 2022
" Tried to change my return time because of a change of flight (Queen's funeral). First call to Autoeurope - reading from a script "computer says no". Next 2 calls more helpful, with some good advice (ie discuss with Europcar at Exeter airport.) "
" Matt at the check-in in Exeter was excellent. My flight was changed because of the Queen's funeral and he was very helpful in altering the car return time. I was really stressed and he calmed me down and made my day. Thank you Matt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALAN - 25 September 2022
" See above. "
" Please make sure that you hand over a thoroughly prepared car and that all dents/scratches are recorded. Only after I complained was a replacement given to me, which was a very nice car, but it developed a software problem which meant that I had no radio nor GPS and other facilities from the menu on the home screen. Contacting and organising a replacement for that vehicle proved rather difficult as everything has to go through a call centre and details were not given to the hiring branch (BHX airport). "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SOUTHAMPTON, GB - Reviewed by ROBERT - 23 September 2022
" Straightforward and simple experience. "
" Very helpful and efficient customer reception employee. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by DAVID - 21 September 2022
" Autoeurope is almost always the best value when I need car hire. Only criticism is increased price of the hire compared to previous years, but I understand this is beyond the control of Autoeurope. "
" Prompt courteous service and good vehicle. Was asked if I wanted several upgrades but no pressure when declined. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by BERNADETTE - 21 September 2022
" Not the greatest experience I must say. Collected car on Friday evening no problem. Got a puncture at lunchtime on the Saturday and waited until gone 5 to be told that no one could assist me from the RAC, as treated as a breakdown as No Kwik Fits could help. There doesn't appear to be a great plan in place if First Assist or RAC are unable to help until the next day? Unbelievable. Thank goodness I wasn't stranded in the middle of nowhere but still unacceptable. In the end I had to contact a 24 hour mobile tyre service to get me back on the road to airport B&B. As I mention above, as the cars are checked in and out, if anything goes missing, surely the hirer should be liable? "
" I've rated a 5 as no staff to check car back in and unable to explain the stresses of a puncture (as detailed below) - I have also contacted Europcar Customer Services to explain the situation. It might be worth reviewing the fact that a car could be hired with at least a spare tyre. As the cars are checked in and out, if anything goes missing, surely the hirer should be liable? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by NICK - 18 September 2022
" Overall good "
" All was well with the booking, but the car was not so clean and the windscreen was so dirty that I could hardly see through it. Had to clean the inside with glass cleaner to remove the greasy film. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHESTER, GB - Reviewed by PENTA - 17 September 2022
" Wonderful experience from start to finish. Thanks so much. Will definitely book with you again. "
" Seamless, polite and efficient. Great vehicle too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by EDDIE - 15 September 2022
" Very god "
" The whole experience was pleasant and efficient. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by MARIA ELISABETH - 15 September 2022
" see above, nr. 3 "
" A big thank you to Ludmiła, Gary, and Marc at Derby Europcar. They were most helpful and friendly. The service was excellent, the car great, and everything was made really easy for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHEFFIELD, GB - Reviewed by STEPHEN - 15 September 2022
" A really simple booking system which made everything run smoothly "
" Car was available 45mins late but other than that the whole experience was first rate. Always like using Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by VALERIE - 12 September 2022
" Great experience friendly informative staff will use again "
" Friendly service easy to use will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by ASHLEIGH - 11 September 2022
" As above "
" Schalk was very friendly and incredily helpful from beginning to end. He went above what I would have expected and made the entire experience of hiring the car a pleasure. He is an asset to the Cambridge branch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HULL, GB - Reviewed by VINCENT - 10 September 2022
" As above "
" Very positive experience. Friendly staff at both pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PETER - 08 September 2022
" Very unlikely to rent again from Heathrow branch. "
" The interior of the car smelled like someone had been smoking in it, plus the surfaces weren't clean. The tyre pressure warning came on during the trip from Heathrow pick up to Windsor, the pressures should have been checked before the car was rented by us. Our 3 year old was given a booster seat instead of a child seat, which is actually illegal. We had to get it changed before leaving the lot. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by SUSAN - 06 September 2022
" Would recommend this company to my friends who travel often. "
" Very helpful guy in the pickup office. Good car, and the lady at the return point at Manchester Airport was very good and pleasant to talk with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 05 September 2022
" Car was dented and really scratched which was disappointing Man tried to sell extras which is annoying but not his fault that's Eurocars "
" Good overall signage could be better on airport site "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JUDAH - 05 September 2022
" although the car was notr full of fuel, the assistant was very helpful. also there was a problem with tire preassure. the assistant filled it up. really it should have been ready to go... but the price was good "
" although the car was notr full of fuel, the assistant was very helpful. also there was a problem with tire preassure. the assistant filled it up. really it should have been ready to go... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTINA - 04 September 2022
" The experience was excellent. The service and customer care at the time we arrived was brilliant "
" The service when we picked up the car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRANT - 02 September 2022
" Great and friendly customer service experience, thank you "
" Great experience, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GURU - 01 September 2022
" Very affordable. "
" Executives were very helpful. They sorted the problems swiftly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JULIA - 01 September 2022
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by STEPHEN - 31 August 2022
" Good experience. Great value. Have been using Auto Europe for many years - have checked out others but wouldn't use any other company. "
" Pleasant experience. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TIM - 31 August 2022
" 100% positive experience "
" Staff are very friendly even though busy and managed to get me a great free upgrade. Very impressive! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CHRISTOPHER - 31 August 2022
" Car okay "
" On collecting car they would not accept your insurance cover and wanted £1400 charged on a card. If any damage they would take that amount and we would have to claim the money back . Which was not always easy . Therefore had to pay a further £75 for full cover and just drop the keys back , Your price £160 fully covered then became £235 which is ridiculous for just over a days hire "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by MARCIA - 31 August 2022
" A positive car rental experience "
" Excellent customer service from the Liverpool city office "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by IAN - 30 August 2022
" Thanks to all the team at BHX, fast & efficient "
" Thanks to Charity for sorting out my booking excellent customer care, the hiring and return process was made so easy by the team, many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by RUTH - 30 August 2022
" Top class. "
" All brilliant. Usual excellent service from Europcar. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DANIEL - 29 August 2022
" Efficient booking , good prices, and good value insurance ...had a not so good experience with ae before but all perfect now. Tx "
" Very good, all worked, ty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOKE ON TRENT, GB - Reviewed by DANIEL - 29 August 2022
" No issues "
" Very good customer service from young lady on the counter. Only issue - there was no screen wash in the car, and the windscreen had a thin film of dirt on it as a result that affected visibility when the sun was shining. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ADRIAN - 29 August 2022
" Good all round "
" A good company I'd just really like to have a spare tire provided as opposed to have to wait for the RAC if I get a puncture "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RONALD - 28 August 2022
" All good "
" Collection lad very helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MONICA - 26 August 2022
" All good "
" Easy to pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - 25 August 2022
" Same as above "
" James offered an upgrade to a hybrid electric which would save us money and was heavily discounted. When we saw the car we realised why it was discounted as it was high millage and dented and stained inside. I don't think this was really an upgrade but more a swap from a smaller new car to an older better car. I get the sales pitch and he was very good at this and the car did save on driving stress and fuel. I don't think it was worth the upgrade fee all the same, it should have been offered as a direct swap. The chap who then gave us the keys didn't explain how the automatic car worked and left pretty fast. Luckily my husband googled the instructions so we were away within 5 minutes. On the return the chap who met us was fantastic, very efficient, friendly and helpful. I would still be likely to use the company again as it is good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by PETER - 25 August 2022
" Would not hesitate to recommend Autoeurope. Always competitive prices and great service "
" Great service, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 24 August 2022
" Great service "
" Fast easy servcie "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CARLY - 24 August 2022
" Overall fantastic experience, easy yo collect and return the car. Staff were friendly. "
" Brendan was a pleasure to deal with, he was friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PETERBOROUGH, GB - Reviewed by SIMON - 22 August 2022
" We requested a family car which we got to a degree but felt as if it hadn't been serviced as at times when pulling away, the car had no power "
" Great staff but the car was awful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SWANSEA, GB - Reviewed by CLEVIN JOHN` - 22 August 2022
" Great Experience "
" Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JAMES - 21 August 2022
" If you want a happy experience go to Auto Europe at Inverness Airpot "
" Staff 1st class at Inverness Airport could not be more heplful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDEMANAF - 21 August 2022
" Will come back again "
" Amazing staff very helpful to offer us options to upgrade and cover us with insurance Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HULL, GB - Reviewed by BARRIE - 21 August 2022
" When the cars have considerable dings and scuffs it becomes a time waster checking the car against the recorded damage. However I do realise it is difficult for the hire companies to find new cars. "
" The rental was expensive and the car was showing signs of wear and tear. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WOODFORD, GB - Reviewed by PAUL - 19 August 2022
" Nav and Carl were really helpful. "
" Friendly and helpful office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by MICHAEL - 18 August 2022
" All went well...and price was better than that offered by europcar directly. "
" Efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 15 August 2022
" Very happy "
" Very good staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SUSAN - 15 August 2022
" Overall good service "
" Overall everything was ok but there was no car ready for us on arrival even though due to flight delay we were a day late (which they knew about). They did offer us other cars but all were upgrades which we would have had to pay extra for. So we had to wait for a car to be cleaned and refuelled plus it had a crack in windscreen which we were assured was ok but we kept checking during rental period. Staff were friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by KATHLEEN - 14 August 2022
" Ok "
" Better information needed on exact location which is not in the airport "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by PETER - 14 August 2022
" great service at checkin desk! "
" great service at checkin desk! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEVEN - 13 August 2022
" Very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by PAUL - 11 August 2022
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by HOWARD - 11 August 2022
" x "
" x "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by ROBERT - 10 August 2022
" Excellent. Very helpful and friendly staff at Aberdeen Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 09 August 2022
" As above "
" We paid extra on tour policy for full insurance and then when we arrived to puck up the car they told us that your insurance was not valid and it was a con. So we had to spend another 140 pounds on their comprehensive cover. Disgusting! We would like a refund please. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 07 August 2022
" Very smooth rental experience. "
" Great customer service. Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN EDWARD HUGH - 05 August 2022
" Originally booked to rent a car for 7 days starting on Monday last week. Called up on Monday to say I'd like to book for 6 instead and have Europecar hold the vehicle for me at the airport. Autocar Europe made me cancel the entire booking and charged £95 in order to get a refund, which was only offered on the basis that I had to book with Europecar for the shorter, 6 day period. In total this cost me over £105 as I had to rebook at last minute prices. Arrived at the airport and Europecar said they would very happily have held the car for a day, and they would not have charged Auto Europe for this, so they have no idea why Auto Europe charged £95. Auto Europe's response was that they would have been charged by Europecar. Overall very poor communication between the two companies. Will not be using Auto Europe again. "
" Will book directly with them next time "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAMES - 03 August 2022
" Not much else to say. The insurance is overpriced "
" On the whole it was ok. The additional insurance is over priced. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
HAMILTON, GB - Reviewed by AIDAS - 31 July 2022
" Everything is ok "
" Everything is ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DEREK - 28 July 2022
" No Hassle, Simple Process From Collection to Return. "
" Great, Simple Process, This is by far my favorite Car Hire Company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILTON KEYNES, GB - Reviewed by NICHOLAS - 28 July 2022
" Very dissatisfied with car type provided. Not as booked or expected "
" Car was a small SUV not a large car as booked. No alternative available "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by NIKO - 27 July 2022
" Good overall! "
" Sandra ( the woman behind the till) she was professional. Thanks to her that I got extra insurance because there was damage to the car that was not registered. And I got away without paying for something I didn't do. Thanks Sandra "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LEICESTER, GB - Reviewed by PAUL - 26 July 2022
" A smooth operation. "
" Quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FRANCIS - 26 July 2022
" Good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SLOUGH, GB - Reviewed by ADAM - 26 July 2022
" Everting worked well for king hire "
" Always like hiring with europcar. Nice car and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SCOTT - 25 July 2022
" Really disappointed in the customer service provided by this company. I was shocked to learn that there was no humanity shown given my flights were cancelled whilst I was trying to fly to the UK to attend the funeral of a family member. "
" My flights were cancelled so I was no able able to use the car hire service which I had reserved. Despite the issue being out of my control and highly common during these covid times, I was denied any form of reimbursement for my booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ARTHUR - 25 July 2022
" See above. "
" Very good experience with Sandra at Heathrow. The VW Passat was reliable and comfortable and very economical with diesel consumption. Lack of USB plugs was disappointing "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROLYN - 22 July 2022
" AMAZING "
" You were incredible Haaris advised us brilliantly. We will be coming back ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 20 July 2022
" N/a "
" It's taking too long to return deposit "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
WATFORD, GB - Reviewed by NEIL - 20 July 2022
" When I commented about the smaller car on its return I was told they had given me an upgraded smaller car. If I wished to claim a refund I needed to write to Eurpocar. "
" Car was smaller than what I had booked "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PENZANCE, GB - Reviewed by MICHAEL - 17 July 2022
" Thumbs up! "
" Stellar customer service from the great people at the Penzance location! The gentleman we initially checked in with was extremely helpful and made the entire process easy! The car was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILTON KEYNES, GB - Reviewed by MARIE - 17 July 2022
" As above Happy with counter staff and car, very professional and helpful. Might be good to have a clear Open or working hours sign on the door as I was not aware it was 0800 start and turned up 10 minutes early. Not happy with booking process Not happy with third party taking insurance off me and having to purchase this again via Europe Car. Not happy being £30 out of pocket Also had to give a £100 deposit which wasn't clear during booking process. I was told a refund will take up to 10 days. Not good enough I'm afraid. Europe car should be more efficient with customers money. "
" Lovely vehicle, efficient pick up and drop off. Vehicle clean. I would give 10/10 for this. My other experience with Europe car booking is different: I didn't see the important email - was there one? - for need for 'Gov UK' vehicle licence penalty points check before collecting car. Europe care must make this more clear in the booking process and confirmation process, and follow up email. I was shocked I didn't know this when I went to pick up the car. Counter staff directed me to a 'how to' guide. If my husband hadn't been at home to find my national insurance number I wouldn't have been able to pick up my booked and paid for vehicle. Europe car should ensure a tick box in the booking process for customers to tick to say they recognise need for a DVLA check of penalty points and to take NI details to pick up. I also booked via third party. I paid for their insurance cover for any accidents. I had to pay this again at collection as it wasn't Europe car insurance. This should be made more clear by Europe car in their contract with third party so users are aware. I am about £30 out of pocket as a result. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 16 July 2022
" Car a/c was terrible, obviously not enough coolant. Side brake on car was burned out so could not hold the car in place during uphill starts. Finally, at LHR when I returned the car there were six windows at the Europcar counter but only ONE clerk. Despite there being a queue of nearly 20 people, no other clerk came to assist for the entire 90 minutes I was there. Unforgiveable! Terrible service! Shame on you, Europcar! "
" Car a/c was terrible, obviously not enough coolant. Side brake on car was burned out so could not hold the car in place during uphill starts. Finally, at LHR when I returned the car there were six windows at the Europcar counter but only ONE clerk. Despite there being a queue of nearly 20 people, no other clerk came to assist for the entire 90 minutes I was there. Unforgiveable! Terrible service! Shame on you, Europcar! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ANASTASIA - 16 July 2022
" The man that served us was lovely and so helpful. He went above and beyond for us "
" All staff were very friendly and helpful. The wait time to collect to car was over an hour however. More staff are needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STIRLING, GB - Reviewed by LEITH - 15 July 2022
" Wonderful staff, the member at the time of drop-off was really obliging as we were 20minutes late after re-fueling. Pickup was hassle free as well. "
" I rated recommendation at 8 because of the fact that our vehicle a Vauxhall sedan was okay but lacked that instant power a driver needs at times, ie overtaking, long uphill running, and to avoid certain situations caused by other drivers. Other than that it would have been a 10. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GIAN-MARCO - 13 July 2022
" Autoeurope.com has been good so far for many countries. I always found issues when renting in UK. So: I will recommend it for countries other than UK. "
" I booked a car with full insurance / no deductible. Of course while picking up the car the agent used the usual tactics to make us spend more. Terrible experience. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LONDON, GB - Reviewed by MARTIN - 13 July 2022
" nil "
" nil "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 12 July 2022
" Would have been cheaper using Uber "
" Looked for reasons to up charge providing a more expensive car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by WINSTON DAS - 11 July 2022
" Would definitely use Europcar again. "
" Almost brand new car. Great service. Office walking distance to Newcastle Train station. Staff very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CAROLINE - 11 July 2022
" Efficient staff at the terminal and will use Europcar again. "
" Very quick and efficient pick-up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by TIMOTHY - 09 July 2022
" It's a shame car rental is so expensive now. I'd have preferred to have rented from East Midlands Airport, but options and times there are extremely limited "
" Very efficient and friendly staff both at pick up and drop off. Car was clean and in excellent condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CHRIS - 06 July 2022
" Efficient and friendly "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KIERAN - 06 July 2022
" Delayed flight. Counter closed. Had to hire from Avis. The manager of Europcar assured us the money would be refunded - this has yet to happen. "
" Absolutely awful to arrive off a delayed flight (of which I notified Europcar about) to find the counter was closed 30 mins earlier. I had to cross the hall and book with Avis to get a car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by SCOTT-FERGUS - 29 June 2022
" Utter shambles caused by Europcar "
" Europcar reception desk was closed when we arrived and this was 10 mins before they were due to close. We were told by neighbouring hire car companies they always leave early and customers have been stranded on numerous occasions. We had to pay Enterprise hire to hire another car as we were stranded. Ada from from Auto Europe is helping us resolve this issue and we're looking for a full refund from Europcar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by KRZYSZTOF - 29 June 2022
" Everything perfect except the price ( a bit too high) "
" Friendly staff in Glasgow "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by MICHAEL - 28 June 2022
" Auto Europe were very good, getting the best price and a easy booking experience. "
" We were given an upgrade which was good, there was a scratch's and marks on the car that had recorded but there two large bumps at the rear that needed to be added, the lady were picked it up added them to the list even so when we dropped it off we were given a hard time about them. We were also disappointed that after a four week hire we charged a cleaning fee. There no drivers foot mat in the car only the clips where it would go sticking up. The car drove well and we had no issues other than what I have stated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
HUMBERSIDE, GB - Reviewed by JULIE - 27 June 2022
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WATFORD, GB - Reviewed by WARREN - 27 June 2022
" Good service from desk manager and good price "
" All very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by LYNN - 25 June 2022
" Everything was fine although I didn't need to be treated to a long diatribe about your male counter staff being unable to get free tickets to the Lincolnshire show! "
" Most things were fine although it would have been good to have a clean interior windscreen. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MOHAMMED - 24 June 2022
" Grate "
" It was grate it was very busy and took me about 44min for my turn maybe you should increase your employees especially during the high season "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IPSWICH, GB - Reviewed by THOMAS - 19 June 2022
" I understand the problem probably arose at europcar, but there is obviously a lack of communication between the two companies. I'm most disappointed with the unprofessional attitude at the Ipswich branch of Europcar "
" Car cancelled very late in proceedings. Only found out at Europcar desk who were very rude and extremely unhelpful & unprofessional. Certainly won't be using any firms involved again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LANCING, GB - Reviewed by ROY - 18 June 2022
" Pick up and return if the car was strait forward. The car was nearly new, low milage was lovely to drive. "
" This is the second time I have used Europcar. They are professional, helpful, competitively priced and deliver a great service. I will be using them again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by LAUREN - 13 June 2022
" All OK "
" All OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NORWICH, GB - Reviewed by MARIA - 07 June 2022
" No parking spot on return of vehicle "
" The car was not clean "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ERIC - 04 June 2022
" A1 "
" A1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ELIZABETH - 26 May 2022
" I have contacted Europcar and hope to be refunded. I am waiting for a response "
" The confirmation email I received stated that the office closes at 6pm however when I got there at 5.25pm it had already closed so I frantically had to find another car rental company so I could rent another car. I was not the only person who experienced this. Very unprofessional and frustrating. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RAJDEEP SINGH - 26 May 2022
" My experience was great and I would always recommend my family and friends to go for auto Europe whenever they want to hire any car "
" My experience with Auto Europe has been excellent. The car was in an amazing condition and the staff was very helping. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by PAUL ROXBURGH - 26 May 2022
" old car "
" old car "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 4
INVERNESS, GB - Reviewed by STUART - 25 May 2022
" Everything was perfect but would have been nice to have a newer, less damaged car. "
" Everything was really good but the car had quite a few scuffs and dings. The damage was written as a list and not on a car diagram making it harder to see whether the damage had been recorded. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LEICESTER, GB - Reviewed by MISS HANIKA - 24 May 2022
" THERE WAS NO EXPERIENCE AS WAS UNAWARE OF DEPOSIT. THE WARNING WAS ONLY GIVEN ONCE PAYMENT WAS MADE AND THE SENT AS AN ATTACHMENT!! I WAS TOLD I WOULD GET A REFUND BACK ONTO MY METHOD OF PAYMENT. IT WILL BE A WEEK TOMORROW! I MISSED A DAY OF WORK! SO PLEASE REFUND ASAP. I DON'T WANT TO CONTEST THIS, BUT I WILL IF FUNDS ARE NOT IN ACCOUNT BY FRIDAY 27th MAY 2022. "
" I never got the car!!!!! I wasn't aware of the deposit. I only read it when i got told at the counter!!! I should have received my refund!!! PLEASE DO THIS ASAP!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WARRINGTON, GB - Reviewed by JANE - 19 May 2022
" All good. "
" Very smooth pick up and drop off. Staff helpful friendly and efficient. I called head office to request pick up and drop of earlier in the day and this had been conveyed to the branch so the car was ready. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by MALCOLM - 18 May 2022
" Nothing further to add. "
" Good overall but the determined efforts at upselling when collecting the car were a waste of my time and simply delayed my departure. The car itself had a 'senior moment' on the Sunday morning when first it refused to lock then advised me that hill start assist had failed (I was facing downhill) , but after that it settled down again. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by RAYMOND - 18 May 2022
" Overhaul a thumbs up "
" Wasn't very happy to have to go out of the main hall to collect the car, when in the itinary it said in the arrivals area. Glad it wasn't raining. Other than that it was all thumbs up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by BRIAN - 18 May 2022
" Will definitely book a car with Auto Europe again next time we require a vehicle. "
" Good clean vehicle and we were very happy with your staff who were very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NOTTINGHAM, GB - Reviewed by PETER - 14 May 2022
" As above "
" Can't fault it to be honest..no hiccups..no waiting..car in good condition and clean... Just wish the price was more pre COVID.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHELMSFORD, GB - Reviewed by ROBERT - 14 May 2022
" Please read #3 "
" Well trained staff and very kind and efficient. The cost of rental cars in general is very high, but that is not your fault; I understand the situation because of the pandemic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAMES - 11 May 2022
" Although I found the £1100 price tag for 16 days somewhat eye watering, the process of booking, car collection and return faultless. "
" Check-in process quick and painless. Staff friendly and attentive. Car's interior was a little bit grubby but perfectly serviceable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 07 May 2022
" I'm hoping Economy cars haven't been downgraded? "
" I paid for an economy car but I had a citroen CTC1 - tinny sounding car, gearbox won't last! Last year, I was getting a Skoda in the same category. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LUTON, GB - Reviewed by JOHN - 04 May 2022
" . "
" Faultless, got me sorted quickly after doing the necessary checks etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JONATHAN - 04 May 2022
" Great all round and easy, thank you "
" The guy we dealt with at Inverness Airport was so helpful and friendly, really cannot speak highly enough of him. He even told us about some good local restaurants in Nairn where we were staying and was very efficient and explained the rental process to us perfectly, a big asset to EuropeCar. Also the Mini Cooper we had was brilliant, great car and great service all round thank you, I'll definitely make an effort to use you again, whereas before I would just pick any one at random to be honest as felt they were all the same! Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 03 May 2022
" Not a great experience at collection of our pre-booked car. I hadn't realised the hoops needed to jump through in hiring a vehicle in the UK if you have the misfortune to be a UK driving licence holder. Always thought that "me buy- you sell" rules applied but clearly not. Apparently, other providers are equally consumer unfriendly. Luckily, your helpful, good humoured representative simply used our French address to navigate the way smoothly through an otherwise tiresome experience. / "
" I hadn't realised the hoops needed to jump through in hiring a vehicle in the UK if you have the misfortune to be a UK driving licence holder. Always thought that "me buy- you sell" rules applied but clearly not. Apparently, other providers are equally consumer unfriendly. Luckily, the helpful, good humoured staff simply used our French address to navigate the way smoothly through an otherwise tiresome experience. / "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by KENNETH - 01 May 2022
" same as above "
" very quick to pick up and drop off, all went like clockwork thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATTHEW - 28 April 2022
" I always find Autoeurope very effecient and professional - sometimes not the cheapest cars - but sometimes they are! I trust Autoeurope "
" The whole experience was very smooth. Adil, the counter staff at Europcar worked really hard to make the pickup extremely fast - I arrived late with 2 children, and he completed the paperwork in minutes. Excellent "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by JOHN - 27 April 2022
" No hassle "
" Easy pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by STUART - 24 April 2022
" Good except the drop-off "
" Everything was fine except for the drop-off - the office was empty and locked despite it being during normal opening hours. No-one from Europcar contacted me to explain that this would be the case and what the procedure should be "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by GRAHAM - 23 April 2022
" the car was ready to pick up and drop off went smoothly "
" easy to use website with the best car hire prices displayed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENZANCE, GB - Reviewed by CHANDRA - 23 April 2022
" The car allocated had wee smell and it didnt go away even on the 5th day of the hire. I had 2 kids travelling with me and constantly sufferred travelling in the car with such awful smell. I had to keep operating the windows continously to get some fresh air in. Total disaster experience "
" The car allocated had wee smell and it didnt go away even on the 5th day of the hire. I had 2 kids travelling with me and constantly sufferred travelling in the car with such awful smell. I had to keep operating the windows continously to get some fresh air in. Total disaster experience "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DANIEL - 21 April 2022
" Great "
" Monica was helpful and awesome! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CARL - 19 April 2022
" Generally I find the auto Europe service very reliable, and I do recommend based on previous positive exps "
" Car was without floor mats and had several clear signs of wear. However the rate charged seemed more aligned to a new car, in my experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NOTTINGHAM, GB - Reviewed by EILEEN - 17 April 2022
" Very happy with the whole experience. "
" Car was great, clean and low mileage. Suited us perfectly and economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANCING, GB - Reviewed by AUDREY - 17 April 2022
" Very good value for money.Car wasn't very clean in some areas but overall no complaints.Thankyou "
" Marilyn was a very nice lady.Explained everything to me and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
YORK, GB - Reviewed by MARK - 16 April 2022
" As above - bad experience with Europcar. "
" Excessive charges to add an additional driver (free with Hertz Gold Club). Very unhelpful when I requested an extension of my rental period "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by ANTHONY - 11 April 2022
" Great friendly staff. "
" We were served in the Newcastle airport office by ash, she was very knowledgeable,helpful and friendly would definatly use that off7ce again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 08 April 2022
" All was fine "
" All was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by CHARLES - 07 April 2022
" No problem . Upgraded as my requested car not available. "
" No problem start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOKE ON TRENT, GB - Reviewed by STACEY - 07 April 2022
" Vehicle hire was as expected "
" Easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by GEOFFREY - 06 April 2022
" Excellent experience. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by VIRGINIA - 02 April 2022
" Excellent service. "
" Friendly helpful staff on collection and return I was given a better car than I booked it was immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SANJIN - 31 March 2022
" overall a very good experience, no problems at all "
" everything was easy and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by BARRY - 29 March 2022
" Was travelling for a funeral, everything simple and organised. Speedy process when collecting car "
" Extremely efficient and always a good deal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by MARGARET - 29 March 2022
" Marvellous "
" Wonderfully trouble free and rapid pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JANSEN - 26 March 2022
" Would have been higher overall rating but price of hire was quite high "
" Efficient check out and check in. Deposit returned promptly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by IAN - 24 March 2022
" Straight forward collection and return "
" Only problem was the car had a fault that prevented the use of the cruise control "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EXETER, GB - Reviewed by VICTORIA - 24 March 2022
" Na "
" Thank you to Matt in the office for sorting out collection and drop off so smoothly, and for providing a great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TIHO - 21 March 2022
" Usually a good selection of cars at competitive pricing. The excess guarantees and the insurance packages ARE the product offering I value most. Simple easy to use web site. Fast telephone help when needed. "
" Big upsell pressure on collection for upgrade of car and for extra insurance, even though voucher showed I had autoeurope full cover. The car Nissan Duke was very clean but dreadful, noisy suspension, horrible gear box. Opening hours 8am to 7pm only. I locked myself out car at 1am only website help or recorded messages. Europcar breakdown assistance would not help as I "didn't own the car'" and they "would be held liable for any damage". I missed my flight and needed wait 7 hours until office opened. Impossible for me to speak to any europcar person for help. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by SHEILA - 20 March 2022
" Can't wait to hire another car from them "
" Professional and caring staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by IMRAN - 14 March 2022
" Awesome "
" Awesome "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by DAVID - 09 March 2022
" Drop off was received promptly, car was checked and no problems found. Advised that the holding charge would be refunded, again helpful, professional customer service. All round nice staff "
" The pick up was well organised and details of the hire agreement were explained. The staff were polite, professional but engaged on a personal level. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 01 March 2022
" Good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARRINGTON, GB - Reviewed by DAVID - 28 February 2022
" Will use again "
" Car was upgraded without additional cost. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RABEH - 27 February 2022
" Great service "
" Europe car representative was v nice and provide above and beyond service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by DAWN - 23 February 2022
" Efficient and pleasant and helpful staff "
" Efficient and pleasant and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by UNA - 22 February 2022
" Checking in was quick and efficient and on my return, the friendly staff were a delight, helping to get me to the North Terminal in time for my flight. I'll certainly use Europcar in the future and my car rental was first class, an absolute joy to drive. Thank you. "
" Cannot praise Vladimir at your Car Rental in Gatwick enough. He was efficient, professional and made sure I was happy with my rental car before I drove away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAEME - 21 February 2022
" Stress free throughout "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 19 February 2022
" No holds up, everything went smoothly. "
" Very friendly staff in Heathrow. Car was clean and better than model booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by MARIO - 17 February 2022
" Staff always caring, friendly. "
" Very pleased with the service. Car excellent. I recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARRINGTON, GB - Reviewed by NIGEL - 14 February 2022
" Very good "
" Everything went smoothly, quick and easy. Picked up the vehicle within a few minutes of arriving. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 10 February 2022
" Please see 3 above. "
" I have used Europcar/ Keddy over a number of years and have always been very impressed with their staffs' courtesy and service. Always appreciate the frequent upgrade process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by SARAH - 09 February 2022
" The site office being closed without a phone call from them even though they new they had a hire going out "
" The collection point was closed. I had to get taxi home, go back the next morning and they wouldn't start booking my car hire until 9am as they said they would have to charge me an out of hours fee if they did that "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by HUGH - 30 January 2022
" See above under Europcar. I have used AutoEurope on many occasions in the past without complaint. At the moment, in the absence of assistance from AutoEurope to sort out this problem, I will not be recommending AutoEurope to any third party. "
" The car hire commenced at 10am. I attended the Europcar station shortly before 1pm and within the opening hours advised to me by Auto Europe. He told me that they had been very busy did not hold the car - which I prepaid for - for more than 1 hour from commencement of hire. I was regarded as a no show. He purported to rely on a condition applicable to hires booked through third parties to the effect that if the hirer didn't attend within 1 hour of the booked time then they were a no show and Europcar were under no obligation to supply a car. When I pointed out that I was not aware of such an onerous term (complete loss of prepaid fee, while Europcar were at liberty to rent out the vehicle again) he said that Auto Europe should have told me. Nowhere on the documentation sent to me by AutoEurope is such a term highlighted prominently. I cannot even find it in the small print, is it in fact on any of the documentation provided to me by AutoEurope? Europcar insisted that the only way that Europcar would provide a car for me was if I paid £90 more for an alternative vehicle. I told him that he was leaving me with no choice but to do so. On the pro forma that I signed however, I did add words which noted that I was told the vehicle I had booked was not available. PLEASE SORT THIS OUT WITH EUROPCAR. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEPHEN - 27 January 2022
" I would not use Europcar Gatwick again. "
" Tires were not road worthy, and other faults with old vehicle "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
EAST MIDLANDS, GB - Reviewed by LINDA - 26 January 2022
" My experience with the cars I have hired as been very good staff friendly and professional cars clean and full of fuel. "
" Hi no problem with the hire just wish you were a bit closer to the airport building. The bus service is not good, due to lack of customers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
WARRINGTON, GB - Reviewed by ANGELA - 14 January 2022
" As above "
" From picking my car up very friendly staff member and not having you wait long.On return very friendly staff member once checked and no waiting a round.Great service. Car was very clean and very reliable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BATH, GB - Reviewed by LUCAS - 08 January 2022
" none "
" none "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DONALD - 08 January 2022
" See previous comments "
" All good apart from drop off procedure. I made arrangements to return the vehicle earlier than the contractual hire inch that there would be someone there to check the vehicle. When I did this I was informed that the check in personnel had finished for the day. Now I seem to be in dispute about 'scuff' marks on the wheels which I am not responsible for. Very irritating. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by JENNIFER - 05 January 2022
" As above "
" The member of staff went above and beyond to help me. I had forgotten to collect my car (changed circumstances) and he should not have been there on NY eve. He also helped bypass extra charges that I hadn't been aware of. Great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by IAN - 05 January 2022
" Only reason for marking Europcar down overall was the cost. It was very expensive for 3 days. Unfortunately, there is no alternative at Inverness Airport if you arrive as we did after 17:00. "
" Great member of staff at the counter. Very friendly, professional and efficient. Made me feel like a very valued customer. Excellent service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GARETH - 03 January 2022
" Excellent as always "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHEE - 14 December 2021
" Please change your voucher format to have the all-inclusive insurance VERY CLEARLY shown, so that I can find it easily to show to Europcar staff. I couldn't find it easily - it was a bullet point only and doesn't summarise the coverage. "
" Europcar counter staff keep trying to sell me all-inclusive insurance and asked for PROOF that my Auto Europe package included it. Staff wasn't sure what Fiat Tipo was (as the voucher stated this car). Otherwise, staff is helpful and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by MALCOLM - 12 December 2021
" Always good to use in order to compare prices. "
" Efficient service and polite. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by ITAMAR - 08 December 2021
" Overall good experience "
" Overall good experience "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 07 December 2021
" Used Auto Europe for over 20 years to seek the best value hire and to smooth the booking process, which has proceeded without a hitch in all hires. "
" Well looked after but they are a bit too pushy about upgrading!!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIM - 30 November 2021
" None "
" none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 29 November 2021
" I chose to use europcar at a significantly higher price than other options but this price was not justified with the car that I received. In the past I have used europcar and was happy with the experience, it was a shame that this was not the case this time, I will consider other options next time. "
" Condition of the car was poor, it still has masking tape on the windscreen and marker pen on the outside or the car. I had made the reservation for a vw Passat or similar, the car i was given had a much smaller engine, 1l, which was under powered for the journey I had planned. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ABERDEEN, GB - Reviewed by HELEN - 25 November 2021
" Not business traveller friendly. Took too long to collect the hire car because the clerk had to complete all my details, despite these already having been provided to AUTOEUROPE through whom I make my hire car bookings. Also it is like drawing teeth to get a VAT receipt from you for the hire, which I need for my accounts "
" Car smelt of cigarette smoke. It was rather damaged externally which I would have liked the staff who rented it to me to have explained when he gave me the keys. 24 hours after returning the car, I asked for a VAT receipt for my business expenses. I was told one would arrive automatically before 48 hours after returning the vehicle. 72 hours later I contacted Europcar again and was told I had to apply in writing for a VAT receipt. I have applied for a written receipt this morning, but it has still not arrived as my details needed further clarifying. Replying to the e-mail from Celine Sacman at Europcar customer services was not easy, as my e-mail to her address was returned as undeliverable. Why do Europcar make it so difficult and time-consuming to get a VAT at close of hire?? "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LIVERPOOL, GB - Reviewed by PETER - 16 November 2021
" See above "
" Europcar like every other car hire company spent the first 10 minutes or so trying to sell their very expensive extra insurance cover and basically rubbishing the cover I had taken out with yourselves.I had no problem with your company it is just that you are on edge all the time in case a small stone pops up off the many damaged road surfaces and puts a tiny scratch on the bodywork thus setting you back several hundred.until your cover kicks in which Europcar state could take months or in the woest case scenario not get paid at all. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 09 November 2021
" It was hassle-free. "
" Just excellent. Punctual, courteous and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by NEAL - 08 November 2021
" Great service "
" Excellent service,very quick pick up and drop off. Pleasant efficient knowledgeable staff. Overall 5 star experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by SUSAN - 05 November 2021
" Excellent "
" No complaints at all... pleasant staff and excellent vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENZANCE, GB - Reviewed by GINA - 01 November 2021
" See above "
" Convenient location and excellent process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 01 November 2021
" Would recommend "
" Very friendly and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by JOHN - 01 November 2021
" as above "
" From picking up and dropping off the car was perfect.very clean and tidy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DARLINGTON, GB - Reviewed by PHILIP - 31 October 2021
" Best description is "absolutely perfect"!!! "
" We loved Sean in the Darlington office. He made us feel so safe and welcome. Our car was fabulous - roomy, clean, low mileage - absolutely perfect! Drop off in Newcastle went fantastic too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASINGSTOKE, GB - Reviewed by ADAM - 28 October 2021
" Good comparison features and good prices found via this system. "
" Collecting was very well handled, the person that dealt with me was professional and friendly. Extending the rental was very bad, the price was absolutely absurd and made me only extend for 1 day instead of longer as I'd intended. The car itself was in very poor condition on the exterior, lots of scratches and scuffs. Looking around the other cars there, this was in the worst state. Dropping off was extremely bad. Not once was I acknowledged while I waited to be served. A simple acknowledgement is all it takes if a staff member is busy with another customer. None came. I had no choice but to just leave the keys on the desk with absolutely no interaction from any member of staff. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
TONBRIDGE, GB - Reviewed by ROBERT - 16 October 2021
" You owe me my deposit back. "
" Booked and paid for car hire Arrived to collect car to discover That no cars available. Not good. Not received any deposit money back yet either. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by LORRAINE - 09 October 2021
" Easy collection and drop off, professional and helpful staff. "
" I was incredibly stressed travelling urgently due to bereavement, everyone was extremely helpful especially the desk team at Glasgow Airport pickup point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JONATHAN - 07 October 2021
" Good experience overall "
" Very competent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MICHAEL - 07 October 2021
" Pleasant, quick and efficient process. "
" Pleasant, quick and efficient process. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by CHRISTOPHER - 06 October 2021
" See paragraph 3 "
" I have recently received my Lloyds Bank statement through the post and noticed that my £250 deposit has NOT been credited to my account in respect of the car hire -- please look into this matter with some urgency "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARRINGTON, GB - Reviewed by TREVOR - 03 October 2021
" Good service. Cover for insurance excess good but should cover driver and passengers in price not impressed - price you quote should be final price. Not extra for this and that "
" Good service with a smile. Pickup and drop off Not impressed with paying extra for insurance for driver and any passengers "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by LYNN - 30 September 2021
" Staff at collection very good, but unfortunately I had to pay for a day I no longer . Couldn't change the booking. "
" Unfortunately when I picked up the car I had to pay for a day that I wasn't going to use. Couldn't change the booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 25 September 2021
" No issues with Auto Europe "
" Car was a old and some minor mechanical issues. Staff friendly and helpful "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
YEOVIL, GB - Reviewed by PAUL - 22 September 2021
" Good hassle free car rental. "
" Very helpful staff, will definitely use the Yeovil office again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARLISLE, GB - Reviewed by DEREK - 20 September 2021
" No problems whatsoever "
" Staff exceedingly good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREAS - 15 September 2021
" I like AutoEurope "
" After explaining I didn't want an upgrade that I wanted a small car. I was then also tried to be sold insurance that I bought via AutoEurope. They put the paperwork in front of me and I signed 6 times as asked. The bastards left updrade and I was charged £500. They are thieves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BOURNEMOUTH, GB - Reviewed by MICHELLE - 14 September 2021
" See question 3. Would not re use "
" Horrified that when I went to collect car was informed insurance I had already upgraded was not enough cost me another £117 additional insurance on top of cost of loan car and insurance already paid making it over £260 for 4 days hire "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by CHRISTOPHER - 12 September 2021
" Asif on desk v good. Car looked great, only warning on dash board & steering becoming very heavy was the issue. "
" Car was faulty. On many occasions the power steering went off with a warning message telling me to take hold of the wheel. On no occasion did I let go of the steering wheel. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
NOTTINGHAM, GB - Reviewed by ANITA - 11 September 2021
" Great customer service. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 09 September 2021
" Good experience.... "
" Person that assisted me at pick-up was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by THOMAS - 08 September 2021
" I like using Auto Europe as I have always founds them to be reliable. "
" Everything went very smoothly. No issues. Friendly helpful person on reception. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OMAR - 26 August 2021
" I like the option of good pricing and the peace of mind excess protection. Most customers are honest and genuine and they just want to be comfortable that they are not going to get ripped off. "
" Local team and very good customer service. They're not looking to rip off the customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOSEPH - 26 August 2021
" Far to Pricey "
" Car pickup was late. we had to wait 45 minutes for our car! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHERYL - 22 August 2021
" Very satisfied with the whole experience "
" Quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PETER - 22 August 2021
" Car was old and low specification. Not nice to drive. Paid £150ish for my rental as I wanted a nice car. What I got was worth £90. "
" See below "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by STEPHEN - 18 August 2021
" Depends how my query is handled. "
" For no reason I have been given by Europcar, they have charged my Visa card the amount of £166.04 on 3 August 2021. I assume it relates somehow to this booking as it's the only rental car booking I have made this year. Can you please establish why they did this and have them reverse the charge please. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by MICHAEL - 18 August 2021
" all round a good deal and service "
" all round a good deal and service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MAIDSTONE, GB - Reviewed by PERRY - 16 August 2021
" See above. "
" I was called 1 hour before pick up and informed the car i reserved was not available. I was offered a smaller car. I had to go to the branch to request a refund I still have not recieved. The branch do not answer the phone. The staff there on Saturday the 7th August were swearing and giving the phone the finger while customers watched from the waiting room. The staff lacked any sense of empathy and blamed previous staff for there being no cars. I ve called customer services and they advised I call the branch as they could not do anything. The overall experience for me has been the worst I have experienced and it is clear the company does not care. I am basically fighting for my money to be refunded as I feel complaining is futile and more of a waste of my time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOURNEMOUTH, GB - Reviewed by KEVIN - 16 August 2021
" Just awful. Very poor customer service. When I saw what the state of the car was in I rang to cancel, but was told I was too late. I will never use you again as the experience has been horrendous for both me and my family. "
" The hire car had numerous scratches and dents on it and was aging - it was 3 years old. When asked if another vehicle could be used I was told there was none available. There was no manual in the car, and I was left to work out how to use it, with no guidance or help. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by HELEN - 16 August 2021
" 10/10 "
" Lovely efficient service with polite friendly staff. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by KENNETH - 10 August 2021
" Booking via Autoeurope and service from European was flawless. "
" Welcoming, polite, professional, thorough and swift collection. MG in perfect order and clean. Return was similarly accommodating and caused no delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by JOHN - 03 August 2021
" One of the best experiences for renting a car. Seamless and efficient "
" Efficient and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by ANTHONY - 01 August 2021
" Great service and very easy pick up and drop off. Extra points for accepting a debit card for the deposit. "
" Great service and very easy pick up and drop off. Extra points for accepting a debit card for the deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by RICHARD - 30 July 2021
" Auto Europe had actually made two identical bookings in my name. Luckily, Europcar cancelled the second one for no charge when I arrived, once they realised we only needed one vehicle. "
" Efficient service and the car was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DOVER, GB - Reviewed by NEIL - 30 July 2021
" The lady on the front desk was so helpful "
" . "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by JOHN - 29 July 2021
" Always great service "
" Excellent and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by BAHRAM - 27 July 2021
" Fare price "
" Great way of car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SAEID - 22 July 2021
" Ditto. "
" Easy to pick up, excellent, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by DAVID - 11 July 2021
" See above "
" Fell short of getting 10s, as car park was too far away. Having worked 16 years in car hire, convenience for the customer was always a priority, whether at collection or return. If vehicle not close to office, then a member of staff bring vehicle to office as a courtesy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by KEITH - 09 July 2021
" A cost effective option, very satisfied with the whole process "
" Overall a good experience, could do without the constant attempt at "upselling " at pick up though "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATIE - 06 July 2021
" The man who checked me in was really pleasant, informative and friendly. He upgraded me for free to a Focus on the day and made me feel at ease throughout! Ditto, the man I handed the keys back to was equally lovely. Would recommend for the staff alone! "
" There's a lot of added costs not built into the original cost - insurance should be included as standard? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ORAZIO - 04 July 2021
" Quick service, nice car. "
" Everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DONNA - 02 July 2021
" Friendly staff. Lovely car. Smooth experience. "
" Friendly staff. Lovely car. Smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAVERIO - 30 June 2021
" See comments above on Europcar. Generally, I am very surprised how prices are going up dramatically. I am trying to do a new booking for the end of July and I cannot find anything below £350 for 3 days. I have booked cars for long time and I have never experienced those prices. "
" The only issue was that there smell of cigarettes in the vehicle. Despite the vehicle was cleaned, the smell was still there. Clearly, the previous driver was an good smoker! On the contrary, the counter staff was very helpful and very friendly. Great service! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PENZANCE, GB - Reviewed by LEVENTE - 30 June 2021
" Very satisfied with the service either on collection and return. "
" Prompt and very good service despite the circumstances around the covid pandemic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFF - 28 June 2021
" Good service "
" Car nice ,service good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KEVIN - 24 June 2021
" SEE 3 ABOVE "
" We had a concerning issue with the hire car in that we experienced a problem securing the car on a public car park. In that after locking the car we found when checking the car locks every time we tried the boot the whole car unlocked, On consulting your documentation we only had telephone numbers for customers services and enquiries which were closed as it was late on a Saturday evening. Your documentation said use the telephone number on the windscreen, however no such information was displayed. After an extensive period we eventually contacted the RAC via your accident telephone number. the problem was sorted for us by the RAC via a telephone conversation. At one time during the anxious period I was preparing to sleep in the car for security reasons. I reported this issue at the time of drop off to the area manager who was on duty, he apologised and would inform his team to ensure that the correct information was on the car or documentation. I found that this customer experience to be unacceptable as it did mar our enjoyment of our journey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by KATHARINE AND - 22 June 2021
" See above "
" Man at desk offhand and clearly not happy to be there. Although there was no queue, he dealt with us unusually quickly , avoided asking the usual questions and even forgot to tell us the passcode to get out of the rental area. The drop off with another person was fine, friendly - but didnt even look to check if car was ok, fuelled, undamaged etc "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by LYNN - 18 June 2021
" Price was too good to be true "
" It wasn't made clear that there had to be available funds in the account at pick up for the safety deposit. My direct debit for my credit card was due to be paid two days later, so I thought it would be ok. I had prepaid for the booking, but was informed that because it was through a third party company they would need to have it held in a card under my name, so my husband could not use his card. This lead to an embarrassing situation in a busy hire office and I had to scramble about gathering money so that I could use my debit card to cover the £250. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RIENTS ROELOF - 16 June 2021
" Look at 3. "
" The woman who helped us was verry helpfull. I was to late and nocked after 18.00 on the door. She let me in and helped me. The story is much longer. Congratulations with such an employee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by HAZEL - 15 June 2021
" great car at a great price "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DOVER, GB - Reviewed by RAYMOND - 15 June 2021
" good price and service "
" I reserved a fiat Tipo or similar and was given a mini cooper, was told this car was in the compact range, i would say this vehicle is a small car not similar to a fiat tipo. everything else was fine, "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 14 June 2021
" Please see above "
" Staff were very helpful explained everything very well upgraded us to a brand new vauxhall extended our drop off time incase we had a problem overall very satisfactory service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by NICOLA - 14 June 2021
" Very good. Would use again. "
" Car was a significant upgrade and lovely to drive. Return quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by AGNIESZKA - 13 June 2021
" Got an upgrade to a much better car for free "
" Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by JUDITH - 10 June 2021
" Lud makes it all so easy. Always smiling and can't do enough to help. She always looks so smart and really knows her stuff. "
" Excellent customer service in particular Lud. She's a great asset to your company. Very professional and knowledgeable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARY - 06 June 2021
" Professional and friendly service "
" Very efficient friendly staff both for when I collected and returned the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by VICTORIA - 06 June 2021
" I've told several people about my experience and won't be using you again. I come up to Scotland regularly but not only will I not use your Inverness branch I also won't be using any other branches worldwide. "
" I was overcharged at the counter and the charges not properly explained. I was given an upgrade I specifically said I didn't want and the cost wasn't made clear. The assistant implied that the roadside assistance and insurance were one payment when they weren't. Customer services have refused to give me a refund. I feel conned and extremely disappointed. I didn't understand the paperwork but I trusted the assistant and I couldn't work out what I'd paid before. He didn't make the extra charges clear at all. . "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by RAYMOND - 23 May 2021
" quick easy and reasonably priced "
" I arrived early for pick up When I came back car was not quite ready then they found a problem with it So another was scourced , again another problem. I ended up with a car that had been out front all along and was the next group DOWN. I asked for a call back when car was dropped off Im still waiting "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by PATRICIA - 11 May 2021
" The only thing that would have been good to know is that the office wasn't open when I dropped the car off. I had to run around finding out what I had to do with the key. "
" Mihai, the service consultant was very pleasant and the pickup process was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 07 May 2021
" Good car but not completely happy. "
" The Fiat 500 was a nice car and was very clean throughout when picked up. Although there was plenty of windscreen wash available, the windscreen wipers should have been replaced - they made a terrible noise when operated which made driving in the rain a pretty horrible experience. We had to drop off the car at a different car hire centre and had to get a taxi home as a consequence. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
SHEFFIELD, GB - Reviewed by KELLY - 07 May 2021
" I'd sooner use a bus than ever use this company "
" The worst experience Iv ever had hiring a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SARA - 06 May 2021
" I have nothing negative to add. "
" The whole experience was very positive, especially at pick up from King's Cross station, where the woman was very helpful and friendly. The only thing to improve would be to provide clearer directions to reach the car park, as it not easy to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOAO - 06 May 2021
" Great user experience "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ANNE - 05 May 2021
" The extra charges have left a sour taste & I would feel better about Auto Europe if they supported us in trying to get our money back. "
" We returned the car at the agreed time to a car park as the office at Newcastle station is temporarily closed at the moment. For some reason we have been charged £60 for 'After Hours Services'. At no point was this charge pointed out to us & I still don't know what it is for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LEAH - 29 April 2021
" Very easy and straightforward booking system "
" Friendly and helpful staff. Pick up and drop off were both very smooth, quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 15 January 2021
" Very goy "
" Thank you Europcar, great service as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by SYLWIA - 04 December 2020
" With each car there was a cheaper and more expensive option - the more expensive one was with full protection with extensive coverage including wheels, underside and roof, but at the checkout it turned out that if I want to reduce the costs of possible repairs from 1,200 to 350 pounds I have to pay it again - extra 130 pounds. Additionally - when choosing economy class cars I decided not for the cheapest Vauxhall, but a slightly larger Fiat - in the end I got Vauxhall anyway, because they didn't have a Fiat in the rental shop. I am very disappointed of that not nice surprises. "
" Everything was fine - positive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by IAIN - 07 November 2020
" I was very happy with Europcar, However, I was very disappointed with Auto Europe, when my situation change they were unwilling to help me change my car hire,. They sent me on a roundabout of phonecalls leading to nowhere and were not interested in changing the rental. "
" Europcar was very helpful and managed to rearrange my rental to fit my requirements. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by JONATHAN - 02 November 2020
" The staff at newquay airport went above board to help me upgrade to a slightly more comfortable car for my family and I. They even came in early to clean the car so we could get away early. Awsome service. "
" The staff at newquay airport went above board to help me upgrade to a slightly more comfortable car for my family and I. They even came in early to clean the car so we could get away early. Awsome service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SAMANTHA - 30 October 2020
" Quick and easy plus you dont need a credit card, I always use europcar everytime "
" Quick n easy, plus dont need a credit card! Always I use Europcar everytime. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREA - 22 October 2020
" I generally think AutoEurope is easy to use with the best prices, however my experience this time with Europcar has really made my whole experience very negative. "
" I had a good experience with renting the car until I returned it. When I originally picked up the car it was listed as having some damage, but when I returned it the drop-off staff tried to suggest I caused it. Even after they looked at the paperwork, they tried to suggest I had caused more damage in exactly the same place it had been before I picked up the car. When I disputed this, the counter staff said I had to email Europcar with my complaint. It has put me off ever renting with them again. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by HELEN - 20 October 2020
" Efficient. Organised. Pleasant. Easy "
" Efficient. Organised. Possibly easier contact with branch could help and customer services available on sunday "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALEKSA - 14 October 2020
" super easy, auroeurope is a site that I always use as they always give the best value. "
" great company, ive used it multiple times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by KEITH - 12 October 2020
" Good value service "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
READING, GB - Reviewed by ANDREW - 08 October 2020
" Auto Europe has been my main source of securing hire cars in different countries over many years and expect this to continue. However, on this occasion Europcar required my UK national insurance number on the premise they needed to check my driving licence status. This was not marked on the list of things to take with me to the car hire depot. Fortunately I was able to remember the number allowing for a smooth rental. I don't understand why I was charged £149 when the price on the voucher was £144. I decided not to question it at the time as I might need to use the hire car service again. "
" The car has some dents and scratches at various places around the car. there were 2 places that we found were not marked on the sheet. The car would frequently show that the oil needed changing soon and needed a particular button on one of the stalks to delete. However, I did accept on return that the oil change display would appear some time before the actual requirement for change. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by HANNAH - 07 October 2020
" Reasonably priced, cheaper than using Europcar direct. Havent had to make a claim so cannot comment on this service. "
" Overall the experience was good and I would use again. The car, unfortunately, wasn't clean on pick up to the extent that I could not see out of the wing mirrors. We did return to the counter to ask for some cleaning wash however, the counter had been closed and the member of staff had left. We had to resort in a tissue and our own bottle of water. The counter staff did try to push the no excess and puncture add on's even when I explained I had full cover with yourselves. Overall the experience was good and I would use them again, the car was clean inside, pick up was fairly quick, drop off was excellent, and it was reasonably priced. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by ALEKSA - 01 October 2020
" very smooth experience. would recommend. very straight forward and no pain "
" good company and good employees "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by JASON - 29 September 2020
" Great prices with excellent insurance options. Always hassle free. "
" Lovely friendly staff, efficient service.. lovely new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEFAN - 28 September 2020
" the team at auto Europe were absolutely brilliant at assisting my partner and I in obtaining a new vehicle. "
" The policies on breakdown and recovery are not realistic given the current situation in the UK. After much effort we secured a second vehicle but this was inadequately cleaned prior to our rental. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by JENNIFER - 24 September 2020
" experience was good "
" Good service no queue, car scratched but OK, Easy operation on return "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TOM - 22 September 2020
" I was really dissappointed with the customer service. Having mistakenly booked the hire a day too late, I asked if it was possible to change this. It was met with a brick wall and no attempt to help. Instead i was asked if i woudl like to book another car for the day before. Eventually, I contacted Europecar directly who without any issue allowed my to change the date and gave me a car on the day required without any charge or penalty. I will never use Auto Europe again. "
" Excellent. Having mistakenly booked my hire for the wrong day, Europcar we very helpful and made changes to the booking without any trouble or penalty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by CHARLES - 21 September 2020
" All good from start to finish. Car supplied Skoda Octavia was very good. "
" Lynne was very helpful throughout. Would like a confirmation email to confirm deposit returned to my Card though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DOVER, GB - Reviewed by MANDY - 21 September 2020
" AutoEurope have always provided me with excellent service "
" Was disappointed that they were trying to charge me an additional £77 saying that I hadn't paid you the full hire cost. I was extremely happy with how AutoEurope staff sorted this out for me though. I just have an issue now where Europcar have debited me twice for the additional driver cost of £112 at the moment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANGUS - 20 September 2020
" Had excellent overall service from Europcar. "
" Had excellent overall service from Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by LYNNE - 18 September 2020
" The car l got was great apart from one little issue where in the inside of the passenger side windscreen there was a 8inch mark of where a sticker or something had been , thankfully didn't get in my way too much while driving! from that it was a really nice car to drive! "
" The Europcar staff were professional, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by GRAHAM - 15 September 2020
" Booking out was efficient. Not many about due to airport very quiet due to Covid 19 "
" Was ok, bit dirty outside but clean inside "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
YORK, GB - Reviewed by STEPHEN - 10 September 2020
" Excellent in every respect. Very good rental cars and polite friendly and efficient staff with very short waiting times. I would recommend both companies to my friends. "
" This is one of several Times I've hired a car from Europcar through Auto Europe. I've always had an excellent vehicle and excellent service from Europcar and from Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 04 September 2020
" Auto Europe was fine, we are awaiting a positive verdict from them regarding our refund "
" We turned up to collect our car at Gatwick airport and were refused car due to us having a dog.. we lost our deposit on the hotel and our bank holiday weekend trip away, Not to mention it was my wife's birthday... All we were told was Eurocard don't accept dogs and contact Autoeuropa, Whom we did the booking through.... I am currently investigating... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GERALD - 31 August 2020
" Been using you for years "
" I had to wait for 3 hours outside the branch in direct sun on a hot day to pick up my car. No communication from Europcar either remotely or in-branch to explain the delay or give an ETA of when we would be able to check-in. People with kids and others had their day ruined, and it made me completely stressed and frustrated. Will never use them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by CAROLINE - 21 August 2020
" Easy to book But the various prices aren't always clear "
" Long long wait upon arrival, then got a car of which the key fob didn't work so had to back and wait again...grudgingly got another car. Return was easy and friendly service. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TONBRIDGE, GB - Reviewed by JOHN - 20 August 2020
" I was very happy with the service and the staff. He was very helpful. "
" There was a problem with the steering in the car. It pulled to the left. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LEICESTER, GB - Reviewed by NEAL - 19 August 2020
" In short, very poor. Someone should remind Europcar that they do have competition! "
" I oredered a Corsa - yet was given an Astra! Too big, and not a great car. The passernger side rear door was badly scratched, and there were many marks on the paintwork (which Eyropcar would not type on the paperwork). The drop off was outside the Europcar compound and the Europcar phone system would not allow me to speak to a person in the Leicester office. I won't use Europcar again "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by DAVID - 17 August 2020
" - "
" - "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CONRAD - 17 August 2020
" I would have thought Auto-Europe would have been on top of the change of venue "
" 1. I wasn't able to collect the vehicle at the location I chose and wasn't notified of this fact 2. I didn't get the vehicle I had ordered - it was a smaller version 3. The hire cost me an additional £200 as I had to Uber to the new location plus send my children and their friends on the train as the vehicle was smaller than I had ordered 4. The hire took me more than 4 hours in total - I was late for my house rental which caused the renter significant inconvenience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by DAVID - 17 August 2020
" All good, just pretty expensive when the insurance option was added. "
" All good, just pretty expensive when the insurance option was added. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DOVER, GB - Reviewed by JAMIE - 15 August 2020
" Good service, car in good condition. Helpful staff when amendments made "
" Friendly service in a good location. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIONA - 15 August 2020
" I use Auto Europe quite often as they tend to have the best deals. When I've spoken to the team by phone they've been brilliant. Never had any problems and really rate their prices and choice. "
" Fairly smooth pick up and extremely smooth drop off. Very short wait for Shuttle, and excellent vehicle. All very calm and smooth, with Covid precautions in place. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GIOVANNI - 15 August 2020
" I have used europe car several time before and I really like the website. "
" Unfriendly counter which was unprofessional on explanation of terms and conditions. He did not accompany me to the car he just give me the car key and told should be somewhere in the carpark. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by LINDA - 13 August 2020
" Totally satisfied. "
" Very good as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FABIO - 12 August 2020
" Could be better. "
" Long waiting for pickup the car, more than 3 hours in the queue under the hit weather, for The drop off there was three staff Completely unprepared a customer plus one in counter office completely "up to you" to close the reservation. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SUE - 10 August 2020
" Easy collection, all paperwork in order etc. Friendly staff. "
" Professional and helpful, thank you Tony "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by ADI - 06 August 2020
" Very comparative prices including the access insurance. I will always check what Auto Europe has to offer "
" The Cambridge branch have proven difficult in the past. But this time the experience was very good, very nice staff, great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL - 05 August 2020
" AutoEurope will always been my go-to for cheap car rental but I do have an issue with the rental companies when it comes to insurance / waiver / whatever premium I have paid for with AutoEurope does not seem to translate when picking up the rental e.g. I had FULL cover for the rental but I was told at the rental desk that the insurance was for AutoEurope and not Europcar which I thought was odd. That needs looking into as the rental company was quite insistent that I take out their insurance. I did refuse and even pointed out the full insurance with my voucher, others might not be so lucky. "
" I was really happy with the rental process. Unfortunately what let the whole experience down was the rental return out of hours. The weren't any instructions on how to return the rental out of hours. I had to catch an onward train at 0830 on Saturday, I arrived at 0630 so as to avoid any pre-security travel issues, the office premises were closed, the Service Desk number was wholly inadequate as the default message was, "The offices are closed on Saturday" but on the premises window it says "Saturday Opening 0800 - 1600" or thereabouts. I called the main company number, same thing but this time the opening hours on Saturday is 0800 which would have left me 30 minutes to make my onward journey. I did manage to work out where to leave the rental via the note pinned to the premises entrance, locate the multi story car park (after driving around 3 times). Not the best experience especially as the pick-up process was so smooth. A bit more clarity and information on returning rentals out of hours would go a long way. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 9
LONDON, GB - Reviewed by VYTAUTAS - 30 July 2020
" Autoeurope "
" Was downgraded to a smaller car while paying for a larger. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 30 July 2020
" Very easy to use. "
" Europcar are prone to dubious upselling of insurance and unnecessary extras, so I have avoided using them recently. However I was pleased that the counter attendant did not try and upsell me so I may be more open to using them again in future. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRIGHTON, GB - Reviewed by LUCAS - 24 July 2020
" A bit of an unusual model (MG) I didn't like the gearbox I regularly choose the wrong gear "
" The counter staff was very talkative and could maybe focus more on completing her tasks instead "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ADAM - 24 July 2020
" Easy booking, and good value. However, bit disappointed in the advertising stating free cancellation but a charge of £20 will apply. Which means it is not free. Fortunately didn't need to use this. "
" Good experience and good value. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THORSTEN - 24 July 2020
" if you offer a car in advance, take care that this type and set up is availabe during Pick Up "
" When I arrived the rented vehicle (automatic gear) was not available, after a while i received un upgraded car with automatic gearing, Due to time( I was the last customer) and the rain i didn't checked the car as i should do. At the end I had a damaged car door handle which I missed during the handover. And now I'm paying the repair because my rented car was not available "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 6
SUNDERLAND, GB - Reviewed by STEVEN - 23 July 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 27 April 2020
" Cancelled due to COVID-19 travel ban. "
" Cancelled due to COVID-19 travel ban. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DMITRIJS - 14 April 2020
" Hello Bad experience. First, you company not cancelled reservation, because of lockdown. I was not able to predict it. I had trip in Wednesday and in Monday UK Gov announced lockdown. I send request about cancellation immediately after announce in Monday Mon, 23 Mar, 22:12. Second, i was not able to collect car. I tried twice. After this i called to your office and your college said, she can not help me, and redirect me to Europcar support, Europcar support also say can not help me, and redirect to rent office and not body answer me. Would be great to get refund for this reservation, because basically i did not use a car, because of reason not dependant by me. Thank you Dmitry "
" Hello Bad experience. I was not able to collect car in office. Both time when i come to office it was closed. I also call to support and they try to connect me with office in airport but again not successful. So basically I paid for car, and was not able to collect it. Would be great to have refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by STEPHEN - 20 March 2020
" Overall the service from auto Europe was very good but the exact reverse with europcar! "
" The car had a very dirty interior ! Many scratches and damage on exterior of car ! They did not have my type of car I paid for so I had the choice of a minibus or a upgraded car for an extra 10 pounds per day so no choice but to pay ! I have had to extend my rental but not with europcar ! I chose green auto through your site ! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by SHERI - 17 March 2020
" Overall the service was great. Make sure you read the relevant documents that you will need before collecting vehicle. "
" The counter staff member was so helpful and kind. Made the experience for me. The car was great but stank of cigarette smoke which was a real shame. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by LEE - 13 March 2020
" Pain free and cheap "
" Pain free and cheap "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by THOMAS - 13 March 2020
" I had first a Reservation for the same days in Exeter Airport (Through Europe car UK51367770-1) europcar res no- 1120683815. hen FlyBe went bust and I wanted to modify my europcar Res to Bristol. I could not do this (telephoned also Europcar direct to ask) Only way was to cancel and make new booking in Bristol. Because of this I had Cancellation charges of £ 35 which I have paid on top of my Rental vharges. Canm you maybe refund me these cost, to rebuild my trust in Europcar and re-use again in the future?? I am renting 20+ / year "
" I had first a Reservation for the same days in Exeter Airport (Through Europe car UK51367770-1) europcar res no- 1120683815. hen FlyBe went bust and I wanted to modify my europcar Res to Bristol. I could not do this (telephoned also Europcar direct to ask) Only way was to cancel and make new booking in Bristol. Because of this I had Cancellation charges of £ 35 which I have paid on top of my Rental vharges. Canm you maybe refund me these cost, to rebuild my trust in Europcar and re-use again in the future?? I am renting 20+ / year "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ABERDEEN, GB - Reviewed by ROAR - 05 March 2020
" The car was not good to drive, with bad lights "
" They was good, but the car was new but shit to drive "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ARNAUD - 05 March 2020
" Brilliant "
" A very good experience with a very plaisant person at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by GERARD - 26 February 2020
" Ditto "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BRIAN - 17 February 2020
" As I said, very pleased. "
" Very pleased as always. However I rent cars very often, through many different companies and locations and usually after a few times hiring, most offices will reward you with a free upgrade. Unfortunately, despite my past patronage, the staff at Manchester Picadilly Europecar wouldn't even consider it...maybe next time in April...fingers crossed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOKE ON TRENT, GB - Reviewed by MIKE - 15 February 2020
" No problems "
" The counter staff were fantastic, when I told them I was delayed in traffic they said not to worry, they would wait for me, I arrived at 5:55 and they processed the return quickly and thoroughly, called me a taxi, the supervisor even waited till about 6:10 when the taxi arrived to ensure I got home safetly, talk about going the extra mile! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BATH, GB - Reviewed by NEAL - 13 February 2020
" Very good experience. Only area of concern was upon returning the vehicle. Staff seemed overworked so we had a long wait just to return the car. Appreciate that it takes time to issue a vehicle but surely the return should be reasonably straightforward? "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALAN - 12 February 2020
" Pricing is good, the process is fairly painless, and the 24 hour customer service had been consistently good over many years. "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
STOKE ON TRENT, GB - Reviewed by MIKE - 09 February 2020
" no problems "
" The Car was perfect as were the staff, just a little difficult to access the car hire premises in rush hour "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EXETER, GB - Reviewed by JONPAUL - 06 February 2020
" Great service and price. "
" Great price. Local staff. Fantastic even up graded. At the desk. Brand new car. Looking forward to hiring again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by CHRISTOPHER - 31 January 2020
" Very good "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SOUTHAMPTON, GB - Reviewed by DAVID - 30 January 2020
" Easy to book, and hire went well "
" Very pleasant experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 27 January 2020
" Would use again "
" Car wasn't ready when we arrived, car old over 30;000 miles on clock.car had a number of Dents and scratches on bodywork and wheels. Not what we would expect from this hire company. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by DAVID - 27 January 2020
" After I left the e-mail I received was incomplete and somewhat ambiguous, "
" After I left the e-mail I received was incomplete and somewhat ambiguous, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIVE - 22 January 2020
" Well i ended up with a 50% extra charge after a booked a car through AutoEurope so I am not sure whether it was a good experience or not. "
" I specifically booked an Skoda Octavia because it would take our baggage, we ended up with a Skoda Octavia, but we had to pay GBP500 extra or 50% more than the GBP1,000 we had prepaid. The difference - the latter was an estate the former a saloon. In both instances our cases would have fitted either car. Octavia saloons were not available and we were given an alternative which was a small/medium SUV with limited boot space.Even though I have used Eupocar for over 25 years (they acknowledged I was a long term user) they refused to provide me the estate at no extra cost arguing it was a different category. I won't use them again, which is disappointing as they used to be very good. Clearly - like Ryan airlines - they are using techniques to make you pay extra. Shame Europcar used to be great. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 16 January 2020
" see above "
" Overall, very happy. At the counter there was only one staff member on at the time of collection so a bit of a wait, but he was very good and efficient at his job. Parking staff that I met was very nice too. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by MARK - 15 January 2020
" No hidden extras "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 11 January 2020
" Nice little car, and pick-up drop-off was convenient and easy "
" The whole process was very smooth and well organised. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by COLIN - 08 January 2020
" Website works well and easy to book with excess refund option. "
" On return drop off point was full with no indication what to do with the car. Went to the office (normal hours) office closed. Had no choice but to leave car somewhere else and put keys in out of hours bin. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by UTHARAS - 08 January 2020
" No hesitation in recommending Europcar. "
" Your staff were very polite and helpful - no waiting, flawless collection and return. Impressed with your service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by LEON - 07 January 2020
" Everything was quick and easy "
" Smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAIDSTONE, GB - Reviewed by MARK - 06 January 2020
" Very poor!! should have used Thrifty as they offer a far better service and a far superior level of service. "
" Im sure you have recorded my calls with the team and i really hove noted my comments although i expect some of what i was saying has been lost in translation and then there would be the issues of hanging up on me? I needed some help in changing my class of car as it was clearly not big enough and I was assured that it was NOT the correct class that I had purchased? this was by your your team? and that was the beginning of a very long and tedious trial of my patients and all to no avail? I will never use your services again both Autoeurope and Europecar! I too work in the service industry in Asia and i had treated a client in same manner as you guys treated me I would expect to be removed from my position. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LUTON, GB - Reviewed by RAYMOND - 06 January 2020
" See above, car was great "
" Was annoyed that europacar insisted on charging us for insurance even though we had brought insurance from yourselves . "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 06 January 2020
" Easy and good value for money from auto europe. "
" Didn't have the car I ordered. Tried to swap to a people carrier but we needed an estate so had to pay extra to get the next size up. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LISA - 05 January 2020
" Very happy, thank you "
" Excellent support from Adi at Gatwick collection and from the staff at Heathrow drop off, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LUCY - 05 January 2020
" Na "
" The car really stank of stale cigarette smoke and has rubbish still in it from the previous renter. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by MARTIN - 05 January 2020
" vehicle had several areas of damage and the parcel shelf in the boot was broken, it was sometimes difficult to get into gear,the headlights were poor. "
" very good but you did not tell me that there was no car hire at the airport any more! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by DAVID - 04 January 2020
" All good staff on all very pleasant..and nice service shame i couldn't run to the Jag tho... "
" Counter staff where very pleasant although the computer terminal booking in system was a bit cumbersome to use. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by VIPUL - 03 January 2020
" Terrible experience. The worst customer service staff I have experienced. Non caring. The car was smaller, older and disappointing. I usually rent from hertz and I pay a premium but the service is so much better. You really need to improve your counter staff. "
" The counter staff was rude. He arbitrarily downgraded us to a smaller car then what we had booked. And said this is what I have if you want it take it else you can leave and go else where. Had we not prepaid the rental we would have gone elsewhere "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by JORGE - 03 January 2020
" Excellent experience; therefore I award top marks "
" Both the gent who issued the car (his name escapes me now) and the gent receiving the car (Luis, if memory serves) were excellent; polite, professional and fast. Well done to them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by JANET - 03 January 2020
" Yes it is fine. No real additional comments "
" Very helpful and friendly staff at both Norwich and Gatwick airports. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENRY - 03 January 2020
" See 3 above "
" Excellent service throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by JOHN LESLIE - 03 January 2020
" Not happy with benefits given to members "
" My membership of Europcar entitled me to an upgrade......but refused to give. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SWANSEA, GB - Reviewed by MARK - 02 January 2020
" As above "
" I ordered a Skoda Octavia, I was given a Vauxhall Mokka, when I questioned the change the reply was, "or similar". If there was to be a change of vehicle I expected a VW Passat or a Ford Mondeo, a Mokka is nothing like a Skoda Octavia. My family (2adults,2children under 10), had travelled from Australia and were touring Wales, a country of hills and valleys. The performance of the car was terrible and made the experience awful. There was no room for our luggage in the boot. The collection process was terrible. I booked collection for 10am. At 11am I was still queuing to be served. There was one person serving and one person showing people to the cars. Despite booking for 10am, I was served at 1110am and then informed that the car hadn't been returned yet and they were waiting for it!! It was a terrible experience throughout "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAMBRIDGE, GB - Reviewed by JOHN - 02 January 2020
" Very good "
" Very good and the best value available for the selected dates. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by DILWYN - 02 January 2020
" All good, thank you! "
" All good, thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by GORDON - 02 January 2020
" Always the discussion when collecting car regarding insurance cover which usually doubles the original booking price for the car and in most cases is excessive compared to own car insurance. "
" Polite and helpful staff and car clean "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 02 January 2020
" I liked how it was possible to see what cars were available at multiple locations and from multiple vendors "
" It was hassle free, which is the best you can hope for with car rental :) "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by STEPHEN - 01 January 2020
" No issue with Auto Europe. Booking was very good value and processed fine from your end "
" When I turned up to pick up vehicle there was no vehicle or child seats there. Had to argue and wait for three hours until a solution was agreed where Europcar drove to Middlesbrough to pick up a spare vehicle and deliver it to my house. Car seats were borrowed from enterprise who are located next door at Newcastle airport. Great stress was caused to me and my family "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JOE SCOBLE - 01 January 2020
" Lady behind the desk was stroppy and unhelpful. I had hired the car on auto Europe website and payed for excess cover but when I enquired if this would be sufficient with the europecar representative, she claimed I had no cover so, I had to buy excess insurance which was 134 pounds. The car hire was 204 pounds so to have to pay another 134 pounds was extremely disappointing. If I'd of been given a satisfactory car perhaps it wouldn't of been so annoying. Apparently I was upgraded to from a fiat 500 to a MG3 which was a gutless uneconomical car that had no power, stank of smoke from previous user and has a tracking problem which kept pulling the front wheels to the left. So overall, staff unhelpful, and car not what I asked for. Plus what is also annoying is that you are asked to sign for the keys for the car and accept its condition before being given a chance to go and see it and inspect it for damage. I can't be the only customer who has complained about this process. "
" Lady behind the desk was stroppy and unhelpful. I had hired the car on auto Europe website and payed for excess cover but when I enquired if this would be sufficient with the europecar representative, she claimed I had no cover so, I had to buy excess insurance which was 134 pounds. The car hire was 204 pounds so to have to pay another 134 pounds extra was extremely disappointing. If I'd of been given a satisfactory car perhaps it wouldn't of been so annoying. Apparently I was upgraded from a fiat 500 to a MG3 which was a gutless uneconomical car that had no power, stank of smoke from previous user and has a tracking problem which kept pulling the front wheels to the left. So overall, staff unhelpful, and car not what I asked for. Plus what is also annoying is that you are asked to sign for the keys for the car and accept its condition before being given a chance to go and see it and inspect it for damage. I can't be the only customer who has complained about this process. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MAUREEN - 01 January 2020
" Great service from start to finish. Ollie in Stansted was amazing - best customer service I've experienced in a long time and because of him I would recommend your company 100%. He also upsold a better car to me which I was very happy with it and made my holiday more enjoyable. Dropped the car off with Dean and he was very pleasant to deal with. "
" Great service from start to finish. Ollie in Stansted was amazing - best customer service I've experienced in a long time and because of him I would recommend your company 100%. He also upsold a better car to me which I was very happy with it and made my holiday more enjoyable. Dropped the car off with Dean and he was very pleasant to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRETT RAYMOND - 01 January 2020
" Very disappointed "
" Very dissatisfied that after a very long journey the car we were initially provided was no where near an equivalent to the octavia I had booked. We couldn't get 2 suitcases in the book of the Volvo we were provide the whole process took ages then I had to argue for a sensible car for us to use. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by STEPHEN - 01 January 2020
" Stressful and unhelpful "
" I was invoiced for damage to a vehicle when there was no damage. Europcar claimed that I had actually damaged the car but when I returned it on the drop off day, it was checked and declared damage free. Defamation "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KELVIN - 31 December 2019
" As above. "
" The car was dirty when we collected it and there was a greasy residue on the inside of the windscreen that made it very difficult to see clearly for nighttime driving. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
WATFORD, GB - Reviewed by CAROLINE - 31 December 2019
" Seamless, well organised experience, well positioned with a Taxi rank nearby "
" I was a little disappointed that there was no Fiat 500 available but the Corsa was a pleasant change. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 31 December 2019
" What is the real difference between "3. PLEASE SHARE YOUR COMMENTS ABOUT YOUR EXPERIENCE WITH EUROPCAR:" and "5. PLEASE SHARE YOUR COMMENTS ABOUT THE EXPERIENCE:"? "
" Bit of fuss when I was given my car (second staff member wanted to go over the car, seemingly not trusting me or the member of staff who gave me the vehicle initially) but other than that perfect. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JUDITH - 30 December 2019
" Excellent price. Smooth transaction and friendly customer service. Will definitely use again. "
" Excellent price. Smooth transaction and friendly customer service. Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN MICHAEL - 30 December 2019
" Keep asking if I want to pay extra to eliminate excess even after I have paid on line for the hire. If I've paid then I've chosen my options and do not need or wish to be asked again. It's extremely irritating. "
" Keep asking if I want to pay extra to eliminate excess even after I have paid on line for the hire. If I've paid then I've chosen my options and do not need or wish to be asked again. It's extremely irritating. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by KATRINA - 29 December 2019
" Very pleasant staff and good value for money. "
" It was all fairly smooth, but I had booked a Fiat 500 and phoned on the morning of my car rental to confirm that I really wanted a Fiat 500 only to be told they had none available when I arrived in the afternoon. I got a Renault that I really didn't like at all. The chap at the counter was very pleasant and he tried his best and also the guy when I dropped the car off was lovely. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by LYNDON - 29 December 2019
" As above "
" I have been overcharged for fuel. No one has got back to me?? "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by STEPHEN - 28 December 2019
" 1 "
" Just noticed my booking with KEDDY at Stansted, returned on 12 Dec. I cannot remember taking out Insurance, AS I HAVE FULL INSURANCE. Was this made clear to me? Europcar, I use your company a lot - have the decency to be honest wth customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ROGER - 25 December 2019
" dissatisfied "
" The car was dirty in side with rubbish in it. There was a fault with the clutch, which continually showed as an error message. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by GERALD - 24 December 2019
" As previous "
" I live in Spain a great deal of the year and regularly use hire cars. Whilst booing the car there were cheaper options but ratings and feedback are more important than just the price. Your company had good feedback so I was happy to pay that little extra. Whilst booking a box appeared referencing excess waiver payment so I chose to pay the extra for piece of mind. Another box then appeared asking if I wanted to upgrade to a larger car for extra payment. Again I chose this option which was a large Skoda as shown or similar. When I arrived at stansted to collect the car I was asked if I wanted extra excess waiver. I told the representative I had already purchased that. On looking at the booking he said I had only paid extra insurance to cover the towing of the vehicle and key loss. I said that was a total waste of money then. He said the excess waiver would be £100. I was only driving a short distance and already annoyed so declined the option. Upon collection I passed a long row of new modern cars. Expecting a Skoda which I couldn't see I pressed the key fob and a Vauxhall opened. It certainly wasn't a new or newish vehicle. I've had a previous bad experience when hiring a car so checked the damage on the car against the car damage paperwork. It was dark but I found numerous scratches and dents on the car not shown on the sheet. One being approximately 30 Cm long. I got a representative to check the car with me and he added the extra damage. Had I trusted the sheet I would have been charged for this damage on return. I set off home and the car had rattled at the rear like a really old and worn car. I couldn't get the windscreen to clear no matter how I adjusted the demister. I just wanted to get home as dark and raining. I used the car very little but I had to get some cleaning equipment to clean the inside of the windscreen as it was dirt and smudges not a demister issue. Before dropping the car off I refilled the car and was surprised it cost just over £20 to fill as I had probably driven less than 100 miles and the car was a diesel. When I dropped the car off the representative was very polite and helpful. I told him the car was a piece of junk and that I had put £20 in to refil it. He was surprised when I told him where I had driven to and from. His computer system was down but he checked the car and said the deposit would be reimbursed. When I got the receipt via email I had only driven 96 miles I believe. I checked the photo of the dash showing fuel gauge on collection and on return and it clearly wasn't full when I collected it so I probably paid another £10 for the previous customers fuel. It was full to full so when I re fuelled I did just that. I will of course be hiring cars again in the future but I will not be using yourselves or the car hire company again. Many people complain about issues with Spanish car rental companies but the service and car I receive in Spain is much better. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by CLIFF - 22 December 2019
" Ditto. Thank you for arranging the rental "
" Nothing to add, everything went well. Happy to use them again next time, which will be the 3rd time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LAWRANCE - 21 December 2019
" very good all round "
" used several times never any problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIFF - 16 December 2019
" I was not aware that I was booking through a agent and did not receive my priviledge elite upgrade or service when checking my booking i then got offered a car from budge rent a car for half the price through your website but it was to late to cancel the original booking "
" Ticket and queuing system is rubbish counter staff under to much pressure "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ANNE - 15 December 2019
" see above "
" Just an issue with the fact that my flight was diverted to Birmingham and then back to Stansted so was late picking up my car - I was told that after an hour my car disappears and I was supposed to have rung!! Difficult when you are up in the air or in a part of the airport in Birmingham with no coverage! Surely the fact that you give the flight number should be enough for a computer or staff member to forsee you are going to be late! Caused me a good deal of stress. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 15 December 2019
" as in 3 "
" when I picked the car up I was very upset by the way in which I was treated , when I refused to take more insurance, the key was slung at me & told the car was outside, I didn' t even know what colour it was, eventually when I found it , It had several dents & countless scratches, I wasn't offered an alternative, the car had a noise in the rear & rain water soaked my bags in the boot !!! The only good thing was the very nice young man who I returned the car to !! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by MARK - 14 December 2019
" No "
" Staff were great, polite and helpful. The website was very misleading with regard to insurance, it was not clear that I needed to pay another £150 to cover the vehicle properly - this was a shock and I has not time to look into this properly. So I was very disapointed and angry. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ELAINE - 14 December 2019
" Very easy process / friendly staff at the office who clearly explained insurance product "
" Fantastic customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by TRACIE - 14 December 2019
" Excellent "
" Excellent service from Ryan in the Coventry branch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DERBY, GB - Reviewed by JUDITH - 14 December 2019
" Very good customer service so will return. "
" Very good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DONALD - 12 December 2019
" See above "
" We have used Europcar many times, no problem. However, having made a booking and getting a good rate, due to the ongoing industrial action Autoeurope and then Europcar to add an extra day, and was staggered to hear the cost for an additional 24 hours was £420!! For 24 hours. Refused, and booked an hotel at Heathrow and picked up the car as originally booked. I have emailed Europcar Director of Customer Service, but no reply as yet. I understand yield management and late booking costs, but this is ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YASSAR - 12 December 2019
" nice n easy n very good offers ... "
" Nice n friendly staff as always ... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - 11 December 2019
" overall easy to find site efficient, friendly. "
" staff friendly, drop off easy, One negative point about your Heathrow Airport site, the paving into the office is badly sloped and caused my luggage to fall off while wheeling trolley. I also watched and elderly couple have same experience. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ARCHIBALD - 09 December 2019
" Excellent servicr "
" Jamie the girl who help me when I picked up my car and dropped it of was extremely helpful and very cheery a credit to your company and brilliant customer care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by TREVOR - 09 December 2019
" The booking experience was easy. On the back of that, I made another booking for March in Turin. "
" The office at Newcastle Central Station is located away from the centralised car hire office near the taxi pick up point. Station staff directed me to this office when I asked for directions. Sadly, the Europcar office is in the opposite direction and three times farther to walk. My car was not available at the allocated pick up time of 12:00. I had to wait until 12:50 for a car that was in a different class to the one I booked. It was a large estate car which was tricky to negotiate into the parking space where I was staying. I am in the habit of ordering a vehicle that suits my purpose and I am rarely impressed when offered something different. I understand the meaning of the words "Appointment" and "Reservation". You failed to honour the appointed time and the type of vehicle reserved. I have to say that the desk staff were clearly embarrassed at their predicament and tried very hard to fulfil the reservations for myself and another customer who was kept waiting. It wasn't your finest hour. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRIS - 07 December 2019
" Quick and efficient at Aberdeen airport, cheerful and helpful staff, car exactly as described and in perfect condition. "
" Quick and efficient at Aberdeen airport, cheerful and helpful staff, car exactly as described and in perfect condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CHRISTOPHER - 06 December 2019
" I Booked through Autoeurope because I thought at last I had found a company that provided one price for both the car and the full insurance cover. I purchased the extra insurance on line for a 'no worries' cover. Great I thought - no extra costs. but sadly when I got to the Europcar desk I was told I had to purchase their extra insurance cover as well for another £50. So I handed over the £50 (for only 2 days car hire!!!) So which company is telling the truth? ie; which company conned me out of the extra insurance costs. "
" I Booked through Autoeurope because I thought at last I had found a company that provided one price for both the car and the full insurance cover. I purchased the extra insurance on line for a 'no worries' cover. Great I thought - no extra costs. but sadly when I got to the Europcar desk I was told I had to purchase their extra insurance cover as well for another £50. So I handed over the £50 (for only 2 days car hire!!!) So which company is telling the truth? ie; which company conned me out of the extra insurance costs. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by COLM JOHN - 05 December 2019
" Horrible Our entire weekend almost got ruined because we couldn't get the car "
" We couldn't pick up the car because Europecar couldn't match the address on their software even though the address was the one on the driving licence on a bank statement and an electricity bill We rented a car through sixt instead And we are know waiting for you to refund us "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GLENYS - 04 December 2019
" Friendly counter staff. Quick and efficent "
" Quick efficent service on collection and drop off. The guy on the counter(think his name was Liam) was particularly helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SOUTHEND, GB - Reviewed by LESLEY - 04 December 2019
" Staff member not helpful at pick up almost like I was doing her a favour as booked via 3rd party! "
" By mistake I booked two cars within one hour through a 3rd party. They have contacted superior on my behalf for a refund as it was clearly a mistake. They are waiting for you to respond. Therefore if I don't get a refund it would have cost me 150 for a car. Not cheap! "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by SAVVAS - 04 December 2019
" excellent value for money deal, europcar showed a more professional attitude "
" quick pick up and drop-pff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by COLIN - 03 December 2019
" No problems. "
" No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MATTHEW - 02 December 2019
" Always a good firm to deal with "
" Best of the bunch - apart from damage to car not on contract at start "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 02 December 2019
" Very good experience, great price and i would use them again, "
" Very good service, really nice polite staff and the car was outstanding. My only issue is sales tactics when you arrive is so annoying trying to upgrade and sell extra everything when i already had premium vehicle and top insurance but other than that it was fantastic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TONY - 01 December 2019
" Collecting the car was extremely quick and your member of staff was extremely helpful and efficient. Highly recommended as a car hire company and 5 Stars for "Adil" at the reception desk. "
" Easy to Book and Picking up is a breeze due to your excellent pickup locations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TRACY - 30 November 2019
" It was great to be able to compare different companies and the website filters were easy to use. More info on insurances for the specific companies would be useful. "
" The car itself was fine (except the most uncomfortable car seat I've ever driven in and the seat didn't go back far enough for comfort so my legs ached after a few hours of driving, however not the rental company's fault))and the drop off was fabulous. The drop off guy even suggested I go out and fill up as I'd forgotten. He saved me money with his suggestion and directed me to the nearest fuel station. The pick up was frustrating as they tried to give me a standard car when I'd paid for an SUV. I had to be quite firm to get the SUV. I then paid almost as much in insurance as I had in rental or I would face a £1400 excess EVEN if I was not at fault in an accident. These insurance issues need to be made much clearer when booking online as I might have gone with a different Rental company. Company. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by JULIE - 29 November 2019
" As above "
" Very good, efficient and friendly. Drop off was done in minutes. Thanks all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IRIA - 28 November 2019
" Good price overall but other options not available out of hours shown when they are available if searched on the company directly "
" Car given with more damage than stated, even when this was obvious and staff would not mark it (as it was night time), advising me to e-mail photos of the damage "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
HOLYHEAD, GB - Reviewed by CHRISTOPHER - 28 November 2019
" g "
" j "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ADRIAN - 27 November 2019
" Overall super happy. "
" Very nice service at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DENISE - 27 November 2019
" Very pleased with the excess insurance included option price which I chose. "
" Hard to find Car rentals desk in Gatwick south terminal, having landed at the north terminal and the Europcar desk there was closed at only 17 30. Had to wait a while for my name to be called when other people not on the registration screen were being dealt with. Desk agent Harriet was good , but I felt she was chatting too much hence possibly not concentrating fully on my reservation and slowing the processing down ( I 'm sure she had been told to be chatty, as I am finding it happening in banks and shops nowadays and I don't really like it). "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 24 November 2019
" All ok "
" Car had an unexplained ticking from the engine? Also a warning light came on on the instrument panel Not identifiable because no handbook "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by ROGER - 23 November 2019
" unsatisfactory "
" The credit card was refused although there were sufficient funds available, I checked my account at the time of refusal, it was 11.30 at night and no explanation was given and no alternative providers were still open. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by ALAN - 23 November 2019
" Can't fault it "
" Very good no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DONNA - 22 November 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILTON KEYNES, GB - Reviewed by OLUROTIMI - 21 November 2019
" Very Good "
" Experience was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by HEATHER - 21 November 2019
" The company premises are run down and down a dark street which i didnt feel safe to walk down on a night . The business premises are of a poor standard and when i went to the collection area there was one employee only and he ignored me until he finished hoovering out a car . The bell on the wall to alert the staff member of my presence didnt work. When i eventually got my car it wasnt valeted to a very high standard. The car was new though with only a few thousand miles in it . "
" The building is down a dark street off the main road . The business address is of a poor standard and the pick up area is neglected. They need either new premises or spend money on the current premises to come anywhere near the stardards of other car hire companies i have used in the past . "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NEWPORT, GB - Reviewed by WADE - 18 November 2019
" Nothing to add "
" Really fast and easy pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PARVEZ - 18 November 2019
" easy "
" easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 17 November 2019
" Good service and friendly staff (I was served by Khan - very helpful and provided a good service) "
" Good service and friendly staff (I was served by Khan - very helpful and provided a good service) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JANE - 14 November 2019
" Would like explanation of charges "
" Can you explain the charges I paid up front on booking and then was charged again by Europe and haven't received any explanation "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by NEIL - 13 November 2019
" No problems,very smooth "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 13 November 2019
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMANTHA - 12 November 2019
" Can't say. Didn't get to experience their service! "
" A big hiccup with my booking! No car!! Somehow my reservation had been cancelled hours after I had made it, so when I landed at the airport there was no car for me. To book one at the Europcar desk was 400% more expensive (from under GBP200 to over GBP1100! Not within my budget!). It is unclear whether it was Europcar or AutoEurope who cancelled my reservation without my knowledge, but after 8w I am finally getting a refund (still awaiting the money to arrive). The inconvenience during my travels was obviously in excess of the refund. There are family members I could not visit with my new daughter, which were the entire the purpose of my trip! Just hope it was a one-off technical glitch that does not happen again. More nervous at using a broker such as AutoEurope to make bookings in future... Adds another opportunity for errors to arise apparently. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
EXETER, GB - Reviewed by CLAIRE - 12 November 2019
" Over all very pleased "
" Biggest problem with hire cars from Exeter is returning the car full, due to there being no petrol stations close by, especially with an early morning flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 12 November 2019
" no problems "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TELFORD, GB - Reviewed by SUSAN - 11 November 2019
" Good "
" Quick and easy , staff helpful nothing too much trouble "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by RUARIDH - 08 November 2019
" Good experience. Helpful pick-up and drop-off "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CHRISTOPHER - 08 November 2019
" All said above "
" The girls at the desk excellent, no one to look over the car on pick up , car was damaged on drivers side 2 locations , before I even left I had to take photos and all a number to register the damage Then had to send a report in to the designated email Drop of as it was 2 am I knew there wasn't anybody there but there was no parking bays for returning cars ( europcar ) I had to just park it in one of there stalls Know I will be checking my statements to see if I get charged for a car damaged before I even picked it up and also there photos are time stamped which was within 5 minutes of picking up keys and walking to the car lot Very happy with the car but someone should always and has in the past for me checked car and filled in report before I leave Very disgruntled Chris M "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by BENITA - 08 November 2019
" Poor experience in Birmingham airport pick up.staff very rude "
" Staff rude when you don't take out extras at service desk,Birmingham airport "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EAMONN EDWARD - 07 November 2019
" All as expected "
" All as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MICHAEL - 06 November 2019
" Same as above. "
" Quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 06 November 2019
" Blah "
" Thought the sales pitch to upgrade car and insurance was cheeky and misleading quoting day rates and not total extra charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ADELE - 06 November 2019
" Auto Europe were reasonably priced, and website easy to use. I wouldn't recommend though, as our experience of picking up a car at Inverness airport from Europcar was awful. "
" On arrival at airport for pick up, very long wait to be processed at Europcar counter - waited 40+ mins before being called forward. The hire car was filthy dirty - to the point where I couldn't see if there was any existing damage, so I was reluctant to accept it. The guy at the car pick up area offered to have it washed - but we had two very small children who were tired and fed up with all the waiting...so I said I'd just accept it as it was, but made sure a note was made on the rental agreement to reflect my concerns. Once we'd loaded the boot with our cases, pushchair, gags etc...and secured the child car seats etc (all this in the pouring rain I might add), I then found that there was a problem with the 'connection' between the key fob and ignition...the car would not start as the car was not receiving any signal!!! You can imagine how frustrated and annoyed I was by now.... I was told I'd have to go back into the terminal and discuss the problems with the counter staff... To be fair - the counter staff were very efficient, and quickly allocated me another car, which was great, but by then we (2 women, a 7yr old and 18 month baby) had spent well over an hour trying to sort all this out. SO......back out in the pouring rain - transfer all the bags and car seats to the replacement car, and we were finally on our way. Autoeurope may be reasonably priced but in future I will be looking to book through another supplier if they continue to use Europcar. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by STEPHEN - 06 November 2019
" The booking experience through the website was very easy and Europcar were aware of our booking. "
" Every aspect was easy and the staff were very helpful when dropping off and returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DAVID - 06 November 2019
" No problems at all. Excellent staff, vehicles and rates. Will use again. "
" I've used Europcar several times now. They usually have the best rates and their staff are always efficient and helpful. Vehicles have always been new, good quality and clean. Recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by LESLEY - 05 November 2019
" The process with Auto Europe was good, the end supplier and on site car hire staff was not. "
" Booked a child's car seat for our 21 month old and was told no Group One seats were available, we had to put her in an unsuitable and too big and therefore dangerous seat, staff offered no help other than take it or leave it. The car was great, very clean but not the car we booked, I know supply changes but with the replacement car there was insufficient boot space for luggage and prams, hence the attraction of a known to be suitable model. We had to place luggage and the parcel shelf in the rear with both children which was not ideal. Drop off was at Exeter Airport, a different airport than pickup. There were no clear signs or indicators as to where to dropoff the car or keys, in the rain, dark, at 6am with two toddlers this was not a great experience. I like Europcar but these experiences were not great, particularly the car seat which was outright dangerous. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by DAVID - 05 November 2019
" NO PROPLEM WITH CAR JUST STAFF AT PICK UP. "
" car was ok not happy with airport pick up STAFF??????? "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by RICHARD - 04 November 2019
" All went smoothly. Europcar at Bristol Airport do a good job. "
" All went smoothly. Europcar at Bristol Airport do a good job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JACK - 04 November 2019
" maria, the women who i collected the car from was very helpful & made the whole experience super easy. "
" maria was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KRISTOFFER - 03 November 2019
" Easy reservation, no problems. "
" Good work. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KYLE P - 03 November 2019
" Well-organised website with easy to understand comparisons; good cancellation policy which I've now used twice without any problem; rented through AutoEurope well over a dozen times now. 100% satisfied. "
" Nice details such as offering a water bottle on exit, checking that the car was a good 'fit' BEFORE signing off on the agreement, NOT pushing for extra insurance (already covered with AutoEurope). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SHARON - 31 October 2019
" See above "
" Thank you all for a quick and efficient process. A short trip and early flight and you were so close to the airport and made it all so much easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDSEY - 31 October 2019
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by TONI - 31 October 2019
" Helpful staff on pick up, friendly and professional. "
" Everything was very satisfactory, thank you. Just what I needed for my business trip to Scotland "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 30 October 2019
" See above. "
" This was a disappointing, frustrating and calamitous experience, details of which will be in a letter of complaint. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
STOKE ON TRENT, GB - Reviewed by JOSHUA - 29 October 2019
" Shocking, no employee knows what there doing I've been messed around and around "
" It's a mess and all over the place now waiting on a refund because it wasn't sorted out on the day, whole experience is a joke "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by AVI - 29 October 2019
" very efficient. clean car. good service "
" very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN - 28 October 2019
" From pickup to return I was satisfied with the rental experience. Especially the price of the rental. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOLYHEAD, GB - Reviewed by LOUISE - 28 October 2019
" As above "
" Super service at the port when I arrived late and super stress free delivery when I arrived back at the port. The staff member was friendly and courteous and nothing was too much trouble. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GEORGE - 28 October 2019
" Great "
" All very straightforward & such a friendly, efficient girl at the desk. Give her a raise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEBORAH - 28 October 2019
" Far too long a wait/queue to collect car - longer wait than my flying time! "
" Far too slow at the desk - two members of staff, yet several terminals on a Friday afternoon at Gatwick....that's not customer friendly "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by STUART - 26 October 2019
" As above? "
" Courteous and pleasant staff. A little embarrassing when offered additional SatNav (declined) and colleague found that it was already built in to vehicle when ensuring hirer was familiar with vehicle controls. Had I taken the option - I certainly considered it - I would have had to resolve the cost deduction etc which would have made the experience less efficient. Minor point: when hirer queried if the vehicle was 'eco-friendly' the colleague said 'No' because there was no obvious switch. Had I been unfamiliar with 'eco-friendly' ignition then I might have been unsafe at the first couple of engine cut-outs in traffic etc as I wouldn't have known what to do. (Since my own vehicle is 'eco-friendly' this wasn't the case for me). Similarly, if being 'eco-friendly' were a significant factor for me and I received the same response, then I might have chosen NOT to proceed with the vehicle hire. This is an observation and NOT a complaint! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by KAREN - 26 October 2019
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANE - 25 October 2019
" Great value booking. Car was underpowered but probably as expected for a bottom of the range vehicle. "
" All good except for the hard sell when collecting the car concerning extra insurance and upgrading the car. Also was given the wrong parking space and had to walk round in the rain trying to locate the allocated registration. Everything else was efficient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CARDIFF, GB - Reviewed by STEPHEN - 25 October 2019
" Very good airport. Cardiff airport should have more flights. RYANAIR: Please get more flights directed to Cardiff! "
" Very helpful staff. Hopefully I'll travel again in 2020 using Europcar as Ryanair are soon finishing their flights to Cardiff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWPORT, GB - Reviewed by MALCOLM - 25 October 2019
" the car was a draem "
" very good and help full "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by JULIAN - 25 October 2019
" I rely on auroeurope for rentals whenever in Europe "
" Car had a loud engine rattle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by ANTHONY - 24 October 2019
" Not a reassuring start to a week's holiday "
" When I went to collect the hire car, there was not a car for me to collect. The computers we're also down so he couldn't do any paperwork. I had to walk to Gateshead to collect a car from there. I booked a Vauxhall Insignia or equal but was told I was getting a Scoda Octavia, which is not equal as it was £15 cheaper to book an Octavia. There was only one member of staff at the Newcastle branch so he said he couldn't close the shop to give me a lift, when he phoned Gateshead they said they had no-one to send, hence me walking,but when I got to Gateshead there is 4 staff members milling about so I could of got a lift. Gateshead give me a free update to a M.G. ,worst the pitty as my 88 year old dad had recently had a bad fall and hurt his neck. The M.G.s suspension was none existing so everytime we hit a bump ,it hurt, all 6 hours there then 6 hours back, not happy with upgrade. Newcastle said he would credit me £10 for having to walk to Gateshead and £15 for the downgrade to the Octavia, I have not received anything. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
OXFORD, GB - Reviewed by ANDREW - 24 October 2019
" Excellent!!!! "
" Very easy and efficient. Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by RAYMOND - 24 October 2019
" Overall it was a great experience and straight forward "
" It would be great for counter staff to go through the drop off procedure including out of hours service. The staff a very good at selling us insurances etc they forget that it's important to finalise with drop off policies . "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DEBORAH JAYNE - 23 October 2019
" I have written my issues above "
" I booked my car on line and paid 160.00 this is what my quote stated and this is what I was paying when I got to Inverness I had to pay over 400.00 more which I was very confused about but had no choice to pay it because I had no choice but I then meet my daughter the next day who hires a car from Avis and paid only 40.00 for the same duration I am disgusted and feel I have been ripped off and the car seats I thought I had booked i then had to pay even more money not something I will be doing again please can you tell me why I have had to pay this much money when the web site I was on was 160.00 originally "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARTYN - 22 October 2019
" none "
" The class of car I ordered wasn't available. I had to have an SUV (which I don't like) or a smaller car (but without a refund) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 21 October 2019
" Overall very good. I have used Autoeurope in the U.K. , France and Spain so far this year and have had excellent service throughout "
" Seemed to take an unreasonably long time for the admin to pick up the car and there were several scratches not noted on the paperwork that I had to point out. Other than that everything was great "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by RACHEL - 20 October 2019
" I will never willingly use it again. "
" Dirty vehicle, as they said their jet-wash was broken. Tin-can operation at York station, where you can hardly drive out. Woman in office said my licence was provisional. Excuse me, I have held a full licence since 1987! DVLA confirmed this, but I was badly delayed by this. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NEWCASTLE, GB - Reviewed by GARETH - 20 October 2019
" Xx "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LESLIE - 19 October 2019
" a good a 1 experience "
" great service,and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by RICHARD - 19 October 2019
" O.k "
" O.k "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LESLIE - 19 October 2019
" Nice car but customer service poor. "
" Extra charges applied at pick up which was not clear when booking. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRUCE - 17 October 2019
" See above very sad state of affairs "
" We were double charged on our credit card for our rental when it was returned to Heathrow. NOT GOOD . ONLY RESOLVED BY 2 1 HOUR PHONE CALLS TO CUSTOMER SERVICES. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by TRUDI - 17 October 2019
" No complaints at all, very good. "
" Very quick and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PETER - 16 October 2019
" Very good. "
" Easy pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LINDA - 16 October 2019
" I dealt with the Europcar desk. Booked through a 3rd party "
" I was told that i needed to purchase extra insurance, when I was of the understanding that I had already done this when making my booking.... very misleading! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CHRISTOPHER - 16 October 2019
" I will not use EuropCar, or Auto Europe again and will be recommending either company to anyone. I did not receive a rental car from EuropCar, and the customer service from AutoEurope has been appalling. Nearly 3 weeks later and I haven't had any meaningful response. "
" I wasn't given a rental car. The counter staff were not able to communicate the problem to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by JOHN EDWIN VICTOR - 15 October 2019
" Efficient service all round. "
" This time Europcar was very efficient. It took approx. 5 minutes at the desk and fortunately no queue. A car with no marks or damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEDFORD, GB - Reviewed by JANE - 15 October 2019
" Nice and easy to use "
" Friendly staff and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 15 October 2019
" An awful service but the car was very nice. "
" The terminal bus service to the depot was extremely slow. The vehicle check out area was very very busy with no seats available on arrival. There was no forecast time for when you would be served . This has made me reconsider hiring from Europcar ever again "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SWINDON, GB - Reviewed by ANTHONY - 15 October 2019
" The car was all ok, but the service was very poor and slow. "
" The first issue I had was, once the booking was confirmed I could not access my account on line. When I arrived to collect the car, an hour after the scheduled booking period, the car was still not ready and the process then was very slow and upon returning the vehicle, there were 5 customers waiting and one person serving. Eventually I had to leave without being served, having already waited 40 mins to be served, but I did see several staff standing around chatting the garage area! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
LONDON, GB - Reviewed by SYDNEY - 14 October 2019
" Still waiting for my confirmation of duplicate booking made on website. After being advised there was no booking duplicated. "
" Ok very helpful but had could not help with my query regarding duplicated booking "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by DUNCAN - 14 October 2019
" Slow delivery of car and not as booked. "
" Was told to pick up car at 9:30 not ready to give me till 11:00 person dealing with it left the office and manager eventually sorted it out. Also different car that ordered. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by COLIN - 14 October 2019
" Most pleasing, plus less costly than booking direct with vehicle supplier. "
" As a vehicle supplier. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GLENN - 13 October 2019
" The emails promote up to 50% off but having booked several times I am yet to see any where near this saving. "
" Waited quite a long time to be dealt with at the counter - the car I was given was under powered and had an issue with the windscreen wiper which meant I had to stop regularly to put it back in place to stop it falling off which was annoying. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by NIGEL - 13 October 2019
" An awful experience as I could not hire the car that I had booked with Autos europe Due to an admin error a year ago by Aviva , I ended up with an IN10 endorsement. I now learn that most car hire companies will not rent to you if you have this endorsement. However , Autos europe did not ask anything about endorsements on the booking form so I was left high and dry with no help from them after my flight! A dreadful experience "
" see below "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ALAN - 13 October 2019
" Will return to my previous supplier, enterprise "
" First time used European in years, never again. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JUDY - 12 October 2019
" Please note earlier comments "
" I brought the vehicle back in top condition and full of diesel. The vehicle was signed off but today I note a 149 GBP charge to our card. Please advise why?? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ANNE - 12 October 2019
" Great website to compare prices and find the bet deal and the right size car. "
" Once I found the office it was very easy to pick up the car.. I was running late to collect the car but a quick call to the office reassured me. Dropping off was even easier as he was letting another customer out at the time and checked it over then and there. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by RICHARD - 11 October 2019
" I have no problems with Auto Europe. "
" They did not have the car type I booked, so I got a much larger car than I wanted. They did not warn me about this at the pick-up desk. It had some damage which was not properly logged on the paperwork. Also, the fuel indicator was faulty; the tank was a quarter empty when I picked it up (but sometimes it reported full). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by KEITH - 11 October 2019
" Found to be cheaper than going direct and was ready when required and also upgraded car for no extra charge "
" Found to be cheaper than going direct to car company and was kept upto date as to information "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by DEBORAH - 10 October 2019
" See previous comments. "
" The only issue I had was having to pay East Midlands Airport car parking charges when I went to collect the car. EMA's charges are ridiculous! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MANUEL - 09 October 2019
" EVERYTHING OK "
" EVERYTHING OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by KATHLEEN - 07 October 2019
" See above "
" The day after collection a display notification that service was due in 500 miles appeared. Given that we had paid for a two week hire it was obvious we could well exceed this mileage. Within days, and in a very remote area of Scotland, a spanner and oil can symbols were displayed and then a message on the screen saying oil level low, causing us great anxiety and stress. We checked the oil and it was very low. Eventually a garage was located and oil was purchased and we subsequently topped it up. Several days later the spanner symbol appeared again with warning lights - there was no hand book for us to refer to in order to find out what the warnings meant. The worry of an unreliable car caused a tremendous amount of stress which we should not have not to experience - the car should obviously not have been hired to us in that condition. On returning the car to Inverness we explained the situation to the member of staff checking in the car, gave him the receipt for the oil and said we wanted to make an official complaint. He said he would report it to his manager and we would be contacted. No contact has been made. A road worthy car should have been expected giving a stress free holiday - this was not the case. We cannot stress enough how badly we feel we have been treated. We now await your response. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHAEL - 04 October 2019
" Autoeurope were informed and seemed to be in contact with Europcar but no results "
" The initial car was unfit for use (Europcar Doncaster confirmed) and should not have been sent out. Ended up with a lesser car for a week and only our persistence got up the correct car level at the end of the hire. Despite several calls to europcar customer relations, nothing was forthcoming from them. Will not hire from Europcar again "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BRADFORD, GB - Reviewed by ALISON - 04 October 2019
" Europcar are excellent but Europcar have let them down. I will use again but avoiding Europcar "
" Having used Europcar on a regular basis for the past 10 years and holding a privilidge card this rental experience was the worst ever. I waited for the car as it hadnt been cleaned. When it was handed to me I was told to clean it thoroughly would mean a further wait. I was visiting for my fathers funeral and wanted to get away. The car stank of air freshener disguising what I would later discover. As the day wore on the smell in the vehicle was making me wretch. I could see spillage over the dash windscreen and radio. I tried to clean but the smell got worse. The next day I rang Europcar to change cars but was told nothing was available. I gave details and they promised to call back. Nothing. I rang three times on day 2 and on day 3 three more calls and was told to take the car to another office which was inconvenient whilst finishing funeral arrangements. By day 3 evening a different member of staff told me I could have a car at 1000 the next day. I returned to be met by Zara, the woman who said nothing could be done and once again she said no car. I told her I had been told to come and suddenly she had a different car for me. The stress and time involved dealing with this was totally unnecessary and very time consuming at the most difficult week of my life. I don't think I should have to pay for the 4 days I was stuck with that stinking car. The smell was totally unbearable, probably sour milk, and I believe Europcar new that when they gave the vehicle to me. The 2nd bad experience in £ weeks after years of never having a problem. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by PAUL - 03 October 2019
" Simple booking, good price, unaware that I was paying AutoEurope a fee for the booking, will most probably deal directly with the hire companies in future. "
" After a long day in Cyprus and a long flight, the last thing I needed was the counter staff person trying to get me to pay more for an upgrade / more insurance. So my frustration at this was very evident, which she took exception to. I had booked a car. I had paid for the car. All I expected was to turn up, produce my documents and get the keys - not the case!! 15 minutes to get the keys is not what I expect. A guy arrived after me, dealt with by another staff-member, and was done and gone before I had even been given the paperwork to sign!! The hire document showed that there was damage to the car but I was expected to sign as acceptable - it was dark (9pm), the lighting at the pick-up park was dire. "The staff there will help if you need to check" was all I was offered. When I eventually found the car, the only lighting was yellow car-ark lighting, not suitable for checking for damage. In addition, the car had not been cleaned as there were mud splashes on the wheel-arches and the sides, and the body was not clean. The rear passenger seat was also marked - not noted on the "damages" document. In comparison, on drop-off, the staff member at the car park was very pleasant, did the checks straight away and assured me that there was nothing to stop my deposit being refunded without delay. That man (didn't get his name) needs a recommendation for good customer service, something that the lady on the booking desk would definitely NOT be nominated for. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ABERDEEN, GB - Reviewed by DAVE - 03 October 2019
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JEEVAN - 03 October 2019
" It was a good experience, I upgraded my car. The car was good. The europcar staff at counter took me to the car and also showed me the control. "
" It was very convenient to collect your car. Staff was very nice and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BRIAN - 02 October 2019
" All slick and seamless. "
" Very quick and efficient as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by FELICE - 02 October 2019
" great "
" great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWQUAY, GB - Reviewed by EMMA - 01 October 2019
" Very easy process. "
" Very easy process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 01 October 2019
" Efficient as always over the years, just unfortunate Europcar Manchester Airport is so poorly managed. I could have booked an off-airport rental such as Green Motion (very happy with on previous rentals) for less but on this occasion we both had large hold baggage with us. "
" I was very surprised at the incredible poor service at this location. I arrived at the Europcar desk in the Car Rental Centre shortly before 5pm on the 21st. Along with half a dozen other unhappy pre-bookers I was informed no mid-size cars were available for at least an hour, no explanation and no manager was on duty, as one of your staff informed us 'managers don't work weekends, just leave us to deal with the mess'. After vehicles were eventually found for customers ahead of us, none of which were the class they had booked and paid for, I accepted a VW Polo as I was told it would be atleast another forty minutes for an Astra class vehicle to be available and I would need to contact you for a refund - hence this e mail. We eventually left the Europcar compound at 5.50pm. The Polo ran well but was cramped as I had ordered a larger vehicle to cater for commitments during the week of rental. Strangely before we left I noted a five door Astra, reg DN17 UVJ in bay C11 which was not offered. I have used Europcar frequently across Europe over more than twenty years and never had a delay longer than 15 - 20 minutes to collect keys and be on my way - nearly one hour is just poor organisation and service. The three staff on duty were the most dispirited and unprofessional I have ever encountered and did nothing to enhance the Europcar brand - one seemed more interested in offering Roses chocolates to colleagues than attending to customers. I am aware that events can conspire to create problems and the lack of Astra size cars an isolated event. However, on returning the vehicle on the morning of the 28th., after the check-in officer inpected and accepted it fuel full and free of any damage, I asked him if the availability problem was fixed and he advised there was a continual problem due to a lack of staff in cleaning section. I would suggest this branch needs an audit to ensure it is staffed properly, with pre-booked vehicles available or complimentary upgrades offered, and the staff trained and supported to promote the excellence of Europcar rather than be so demotivated they publicly criticise their own, non-present, management. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by THOMAS - 01 October 2019
" Excellent service all round. Location could have been closer to airport but at least it was covered all the way. Pleasant staff and no pressure to buy extras. Most satisified. "
" Excellent service all round. Location could have been closer to airport but at least it was covered all the way. Pleasant staff and no pressure to buy extras. Most satisified. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by OLUSINA - 01 October 2019
" Good custom "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BARRY - 30 September 2019
" very nice car to drive "
" only problem the car was not completely full of petrol when I picked it up "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by NICHOLAS - 30 September 2019
" Satisfactory result "
" Experience was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by GRAHAM - 29 September 2019
" Top class service which could not be beaten, only matched, 10 out of 10 "
" I was awarded an upgrade at no cost and the dispatcher of the vehicle was very very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by RICHARD - 29 September 2019
" Excellent service from your team "
" 5 star "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ADEL - 29 September 2019
" Good service "
" They offered me insurance that I took but whether it was my misunderstanding or her fault I paid more than I thought I agreed for. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JENNIFER - 27 September 2019
" Nothing further to say. "
" My only problem was that the collect and return is a short distance away from the Newcastle airport terminal and being an asthmatic the walk pushing a trolley was very difficult. I think a better service should be provided for people like me. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by PHILIP - 26 September 2019
" Excellent "
" Excellent service at Bristol Airport. A real bonus having the presence of a very helpful lady at the pick up & drop off points. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CAROLINE - 26 September 2019
" Auto Europe no problem used before. "
" On arrival no car for pickup, along with another 6 people. All cars given out night before. Had to book with another company at higher rate. Europcar said will refund and pay the difference. Still waiting for refund. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OXFORD, GB - Reviewed by JAMES - 26 September 2019
" VG "
" Poor overall condition car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
INVERNESS, GB - Reviewed by ROBERT - 26 September 2019
" C "
" Long wait to collect vehicle. Then vehicle was not available they had no cars! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WOLVERHAMPTON, GB - Reviewed by SOPHIA - 26 September 2019
" Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 25 September 2019
" Europcar were poor , only chose them as they had unlimited miles , won't use them again "
" Didn't have car initially reserved(octavia) had Vauxhall's Nikka which was awful. Added £64 of fuel to invoice even though car was full to brim of fuel on handing back, it felt like I was getting scammed. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
INVERNESS, GB - Reviewed by CHRIS - 25 September 2019
" All fine apart from the ridiculously long wait to pick up the vehicle at the start of our holiday. "
" Only 2 staff (both pleasant) at collection and about 30 customers arrived to pick up vehicles. Took over 90 mins to be seen. 4 staff at desk when we went home, no customers. Bonkers! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by SANDRA - 24 September 2019
" Easy to get to and everything was explained fully and very helpful "
" Extremely welcoming "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PATRICIA - 24 September 2019
" I like the ease of the comparison site and usually overall very pleased. Some companies cars are slightly superior than others but if choosing the cheapest can't always be sure of the best looking car. "
" Booking, collecting etc of the car no problem. The car itself although quite new was nt in great condition. Alot of scratches and not as clean internally as it coukd have been. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JOANNE - 24 September 2019
" As above, prompt, efficient and courteous staff. Queries dealt with efficiently, very good experience. "
" The counter staff were so efficient, I don't think I've ever managed to collect a hire car so quickly! Prompt service and very friendly. I telephoned with a query which was deal with promptly and efficiently, the returns process was very smooth too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KIERAN - 23 September 2019
" Very Good, no problems "
" Everything was quick and efficient car was excellent with no issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 23 September 2019
" Easy peasy, would do again. "
" Pentonville good system and better car than requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by RAYMOND - 22 September 2019
" Good price "
" Drop off point at Edinburgh Waverley is very hard to find - guy there said we should have been given a map Person we collected the car from was trainee so took longer than usual "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MICHAEL - 21 September 2019
" I always use AE as the online process is always efficient and easy. "
" The car had scratches on the passenger door & bumper but I was told at the desk thee was no damages or scrapes and to take a photo if I find any. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BEDFORD, GB - Reviewed by GEOFFREY - 21 September 2019
" Apart from a 15 minute sign -in, all other arrangements were perfect "
" Good car. very efficient, clean and tidy. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 5
EXETER, GB - Reviewed by MICHAEL - 21 September 2019
" Easy to book, good service all the way "
" Excellent service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAIDSTONE, GB - Reviewed by ROBERT - 21 September 2019
" Auto Europe seems fine. Easy to book and no problem with the administration. "
" I returned the car at 10.00am on the Wednesday as per the rental. No problem, however, at 1.00pm I received a telephone call asking me to return the car ! I explained that I had returned the car as per contract at 10.00am. No apologies. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAN - 20 September 2019
" Can deliver the best price "
" Nice friendly staff and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STOKE ON TRENT, GB - Reviewed by ROBERT - 19 September 2019
" As above "
" Excellent value for money and first class customer service. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by JENNIFER - 19 September 2019
" Would definitely be using Europecar again "
" Very friendly efficient staff. Got a good sized and easy to drive car which was in very good condition and immaculately clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by VICTORIA - 19 September 2019
" Booking online was cheaper than booking through Europecar. Easy to book "
" Upon picking up the car the guy serving me wasn't impressed that I had booked through a third party. When I found my car, The windscreens and windows were dirty and i had to wipe them all to be able to see clearly. Upon drop off the signs at Southend airport were misleading and this lead to me having to pay £3 to get out of a short stay car park. Once I found where to drop off the car the lady at the desk wasn't helpful and simply explained that return was where I picked up the car like I should have known... of course by this point I did know. I hired a fiat 500 or similar and was given a Hyundai which I believe to be a downgrade from the fiat. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 3
BRISTOL, GB - Reviewed by JAN - 18 September 2019
" Good check in - at least we could sit & wait for our number to be called rather than standing in a queue "
" The car was poorly cleaned and smelt bad- we had to drive with the windows open for a couple of hours to get rid of the smell "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DERBY, GB - Reviewed by DAVID - 17 September 2019
" Excellent "
" Amazing "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by GARY - 17 September 2019
" As above "
" Shortage of cars which delayed my pick up by about 30 minutes but a nice upgrade compensated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by ALEX - 16 September 2019
" car dId everything it should have "
" I was asked to re-present my card a second time as it "has not gone through": £250.00 DEPOSIT HAS BEEN CHARGED TWICE. Errors such as this should be returned immediately. Now £500.00 is the charge pending. The car i thought i had booked was not the car i was offered at the desk. Charge pending IS for type of car ordered. Processing at desk took a long time. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by NAOMI - 16 September 2019
" No problems with the booking process. "
" My partner and I are extremely disappointed and upset by our experience with Europcar in Cardiff. The experience started well, we collected the car as planned on Monday the 2nd of Sept from the Cardiff branch, seemingly without a problem. The drop-off was agreed as 4pm the following Saturday. We queried whether there would be a problem if we were delayed by traffic and were assured by the lady serving us that this would not be a problem as we had paid for the whole day, so could drop off later if we wanted. We assumed this would involve a key drop box of some sort, however upon our slightly delayed return to Cardiff we found the building to be shut, with nobody in sight and no key drop box. We then called the Europcar emergency help line to seek advice and were told by the first person we spoke to that we could simply leave the keys in the glove box and walk away! When I questioned this, he hung up on me. When I called back, a more helpful gentleman suggested we change our drop off location to a branch which was still open. We decided to change the drop-off to Gatwick which resulted in: - Being charged £50 by Europcar for this privilege; - Extra petrol costs; - Wasted bus tickets which we were planning on using to get to Gatwick; - An overall extremely stressful and upsetting experience. Had we not been slightly delayed and turned up at 4pm, as agreed, I have little doubt that the building would have been shut anyway, as I tried calling the branch repeatedly from 3.30pm until 4pm without any response. The branch shuts at 4pm, so I suspect they had left early. How can you return a car at 4pm if the branch is shut at 4pm? The staff at Gatwick were excellent and very helpful and sympathetic, however the Cardiff branch were just a huge disappointment. In light of our disappointing and stressful experience, I respectfully request a full refund on this rental, including the extra £50 we were charged to change the drop-off location. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by GRAEME - 16 September 2019
" as above "
" All good except had to wait nearly an hour at Inverness airport to collect the car when the flight was only an hour and 20 minutes - so speed was very poor. However all good apart from that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAIDSTONE, GB - Reviewed by MICHAEL - 15 September 2019
" Excellent "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by HEIDI - 14 September 2019
" had booked a car, but my flight had been cancelled due to heavy fog on Shetland . i called in for cancelling the hire, but the very unhelpful guy said he could just do a charged re-book. i wanted to cancel as i did not know when a flight could go out. the guy said would talk to his supervisor what could be done,. this never happen. i am very unhappy. paid the reservation fee an at no fault by me could not use the car and had just problems and frustration "
" had booked a car, but my flight had been cancelled due to heavy fog on Shetland . i called in for cancelling the hire, but the very unhelpful guy said he could just do a charged re-book. i wanted to cancel as i did not know when a flight could go out. the guy said would talk to his supervisor what could be done,. this did never happen, and never an email apply has been sent from you end. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PENZANCE, GB - Reviewed by WILLIAM - 13 September 2019
" Good "
" Later opening hours to suit train arrivals would be welcome otherwise excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MIKE - 13 September 2019
" See above "
" They offered an upgrade however the sat nav was t working so had to take it back..the next vehicle had a problem with an alarm indicator not working properly..soa lot of my time was wasted going and backand forward to the Europcar office.. also there customer support number on the rental agreement was never answered!! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by MAURICE - 13 September 2019
" I cannot discriminate Europcar because some negligence of one or two individuals within the network. As I have used them many times in the past with good service, I shall continue to use them. However I pointed this out as it could be improved. "
" Although practically new, the car needed oil after the first day with warning coming up "Please check engine oil", I did & it was on lowest notch of the dip stick. Found it difficult to get in touch over the phone. When I finally managed, we got cut off & the lady answering did not call me back, even though she had just taken all my details! Left the car sitting for 2 days as I didn't need it. Then went to start up & again got the warning. As I was leaving Gloucester, found a Europcar station & went in, told the lady assistant whom was kind enough to take me round to their garage where a young man filled up the oil. Left & while driving down to Plymouth, I got another warning "Please reduce engine oil". He had over filled the engine oil!! As soon as I got to Plymouth, found another Europcar station where they then took me round to another garage to reduce the oil. Inconvenient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KENNETH - 12 September 2019
" As above "
" Best car hire experience i have had .10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PETER - 12 September 2019
" As above "
" Car was dirty inside and out Rear shelf missing so personal belongings vulnerable Numerous scratches on car and alloys - May have been used off road ! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NEWPORT, GB - Reviewed by AMANDA - 12 September 2019
" Good "
" Only problem was finding the pick up branch which was tucked away on an industrial estate. Otherwise I was very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALISON - 12 September 2019
" C "
" Car had additionally damage not recorded on record. Europcar dealt with this promptly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by STEVEN - 12 September 2019
" We had slight damage to the car so had to use the excess insurance. It is now done through a third party but worked well and quite promptly "
" Europcar in Birmingham pretty disorganised and pushed up selling too hard "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by REBECCA - 12 September 2019
" Just what we needed with no hassle. "
" Clear communication, easy transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MICHAEL - 11 September 2019
" Had it been dark or raining, it would have been easy to miss the extra damage on the car. Maybe a member of a staff should do a walk around with the customer. "
" Car had not been cleaned. Damage not recorded. Car was not near booking office. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by CORNELIA - 11 September 2019
" recommended! "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAIN - 08 September 2019
" I was charged for damage that I didn't cause. I didn't check the car carefully enough before so I acknowledge this is my problem, but disappointed there was no explanation or discussion before charging me. It is a shame because there is a convenient europcar near my house and otherwise I would have used it many times in future. "
" I was charged for damage that I didn't cause. I didn't check the car carefully enough before so I acknowledge this is my problem, but disappointed there was no explanation or discussion before charging me. It is a shame because there is a convenient europcar near my house and otherwise I would have used it many times in future. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 1
EXETER, GB - Reviewed by JULIAN - 08 September 2019
" Would never want to be allocated a car from Europcar again. "
" Car wash dirty and covered in dents and scratches which were not noted on the documents. Interior smelled of cigarette smoke. Counter staff were deliberately misleading regarding pricing for an upgrade, quoting prices that excluded VAT then attempting to charge Credit Card with VAT added on. Person in car pick up area was extremely unhelpful in dealing with damage to car. Hours of my precious time wasted dealing with poor product and poor service. Will never ever use you again and will warn others to be aware. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by ALEXANDER - 08 September 2019
" Generally painless and at a £100 for the week for a decent sized car exceptionally good value "
" Drop off arrangements are a bit hap hazard and I didn't find the valeting staff particularly helpful in sorting out where I should park the car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RAJPAL - 07 September 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WELLINGBOROUGH, GB - Reviewed by STEVEN - 07 September 2019
" Very poor customer service at the Wellingborough branch. Everything seemed like to much effort and very poor communication. Poor knowledge of my booking . On returning the vehicle again , poor customer service. Was like I was invisible once I handed over the keys. Had to prompt the agent about the cost and refund and how and when it would be returned. Also the location is very poor and some sort of service should be provided to get to the rental location from the town . I asked at the time of the collection if it would be possible for a lift to the railway station. This was met with a negative response . Only if there was some one free. Other branches I have used could not do enough to help. "
" Very poor customer service at the Wellingborough branch. Everything seemed like to much effort and very poor communication. Poor knowledge of my booking . On returning the vehicle again , poor customer service. Was like I was invisible once I handed over the keys. Had to prompt the agent about the cost and refund and how and when it would be returned. Also the location is very poor and some sort of service should be provided to get to the rental location from the town . I asked at the time of the collection if it would be possible for a lift to the railway station. This was met with a negative response . Only if there was some one free. Other branches I have used could not do enough to help. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by JOHN ALAN - 06 September 2019
" please refer to reservation support request number 495008 dtd 02sep19 this booking was refused by EUROPCAR at the airport leaving me & family stranded.i am now trying to get my booking fee refunded from whoever has it !!! all details in above request no .it has been a nightmare. can anybody help ???? "
" please refer to "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
LEEDS, GB - Reviewed by CHRISTOPHER - 05 September 2019
" Look out for offers to save 20 - 30% "
" Quick & efficient pick up and drop off, well organised & courteous staff. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by KRISTUPAS - 05 September 2019
" Happy "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MALCOLM - 05 September 2019
" Europcar commented favourably about the price that I obtained from Auto Europe. "
" Very helpful and informative and offered a car that was suitable for my needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NATASCHA - 04 September 2019
" always easy and straight forward "
" Although I had a lovely car, the checks before releasing the vehicle were below par for a 2wk rental. Tyre pressure had to be adjusted within a week and then the oil change light also came on. Many of the scratches were not listed and I was told to take photos. No email was sent with vehicle condition report but was sent at end of rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by KAREN - 04 September 2019
" Renting a car from Auto Europe could not have been more straightforward, and I shall definitely do so again. "
" I am impressed with the efficiency and value for money offered by auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by RODERICK - 03 September 2019
" No unnecessary hassle! "
" Good - never any hassles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARGARET - 03 September 2019
" Positive "
" Desk agent was friendly and helpful. Was new, only his 2nd day so he was a little nervous and didn't mention several areas of superficial damage to the car. On the whole, it was a positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SWANSEA, GB - Reviewed by CHRIS - 02 September 2019
" Good. "
" No problem at all. Courteous staff and professional. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GORDON - 02 September 2019
" Autoseurope all good "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JOHN - 01 September 2019
" Very happy!! "
" Very professional organisation- thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUBY - 01 September 2019
" Unfortunately, my overall experience was not positive as I detailed above. "
" Dear Europcar Staff, My experience has been tarred with two very unfortunate incidents: 1. I had to extend my rental 1 week, which caused me to incur exorbitant costs which I felt was unreasonable, since I was taking the car for longer, which normally means less cost x day. 2. I was charged an additional £105 on my credit card 1 month after the successuful return of my rental car with absolutely no explanation. I have investigated with customer services but still have not received any feedback or a reimbursement. Overall, the experience left me with a negative impression of the businss. That said, the counter staff did try their best to help me with the situation when I picked up the car, which was appreciated. I hope you will be able to resolve the outstanding issue of the £105 to my credit card soon. Thank you. Ruby "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DOVER, GB - Reviewed by MANDY - 01 September 2019
" Your website and prices are brilliant. I appreciate all the emails as well "
" Re Staff situation.... there was only 1 guy there. I had to wait 25 minutes when I arrived at my agreed pick up time, as there were 3 people in front of me. That was frustrating as we were eager to get going. He had no time to show you how things on your vehicle worked as he was too rushed off his feet. I was just given the keys and the 1 bit of damage that I was signing for, was pointed out to me. I got in, adjusted seat and mirrors etc and then found it had an automatic hand break which I was not familiar with. There was no book in the car, so I had to go back in and ask him to explain how I actually pulled away, much to the annoyance of the other people who had been waiting after me. Eurocar need more than one member of staff working. A minimum of 2, one to do the paperwork and payments and one to show people around the cars and give some guidance would have been extremely helpful. I am hiring another car through yourselves in 8 days, will be interesting to see if this was a one-off or is the norm? "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARNSTAPLE, GB - Reviewed by MARIE - 31 August 2019
" From booking, through to returning car I can't recommend Barnstaple Europcar enough, excellent customer service and very friendly chap dealing with rental. Car was as described and very economic on fuel. WILL definitely use EUPOPCAR in the future. "
" From booking, through to returning car I can't recommend Barnstaple Europcar enough, excellent customer service and very friendly chap dealing with rental. Car was as described and very economic on fuel. WILL definitely use EUPOPCAR in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by STEPHEN - 31 August 2019
" Professional service and good quality car "
" I normally hire with Avis and receive a receipt by email because I always return out of hours That would be useful because it informs me that no damage was found or additional charges etc "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
WOLVERHAMPTON, GB - Reviewed by SOPHIA - 31 August 2019
" Pleased everytime "
" Always good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHELMSFORD, GB - Reviewed by JAYESH - 30 August 2019
" We are disappointed and far from enjoy dealing with any car rental company - whether it's ridiculous long waiting times, companies trying to palm off unfit cars, or aggressive upgrading. After travelling for 12 hours plus, it's the last thing we want to deal with with two small overtired children. "
" We made the mistake of not arriving within an hour of the booking time. I hadn't realised this and my two under 5 children had jet lag. Arrived at rental and told our voucher was cancelled and booked car had been given to someone else. Offered a premium car and had to pay an additional £240, which nearly doubled the rental price. This has been a costly mistake. The silver lining was at least we got a car. Had to call their customer service and they were very helpful and efficient. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by IMTIAZ - 30 August 2019
" I have no issues with car and the driving stuffs however im not happy with the way im treated after taking additional amount of my card for no reasons after dropping the car.The issue is under investigation and im hoping to get an answer soon "
" I have a very bad experience when Autocar has taken additional amount from my credit card after dropping off the car for no reasons and they have taken this matter under investigation and claim has been raised(case no#06382964). "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NEWCASTLE, GB - Reviewed by PETER - 30 August 2019
" Overall satisfied with service,vehiicle,price "
" No problems..value for money..would have liked staff.present on pick up to check 're possible damage..... Although there was none "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by TEJESH - 30 August 2019
" Excellent, thanks for making it so painless. "
" The customer service was outstanding, extremely helpful and accommodating. Very impressive! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEWI - 30 August 2019
" Quick and easy. "
" Great staff. Helpful and efficient. Initial car offered me was terrible MG, which I had before from Europcar - guzzles petrol, performs poorly, has dangerously little power and electronics malfunctioned. Guy at desk offered me own personal use Fiesta, which was much better this time. Can't thank staff enough but those MGs are seriously putting me off Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by TOMAS - 30 August 2019
" +++ "
" +++ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LASZLO - 29 August 2019
" PLease note that Europcar's location is not signed correctly on Google map. Following that it was impossible to find drop off location, which can cause you inconvenience, when you want to catsh a flight. "
" Thank you for the quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HULL, GB - Reviewed by TANZEEL UR - 29 August 2019
" Mentioned above. "
" Great deals from autoeurope nice customer service friendly and helpfull to resolve issues.only have concern with his associate partner euro car charged extra just for drop off key in box and asked for£20 charges for nothing not really co oprative and thread for cancel ur reservations if you are not welling to pay .but when i call to autoeurope with whome i make deals sorted out my hassels just in a min i.ll be back in future with autoeurope but if the provider is euro car than i may be comsider to take upportunity or not not sure. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by STEPHEN - 29 August 2019
" Excellent service "
" Excellent service car in great condition and very economical on petrol "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOKE ON TRENT, GB - Reviewed by DARREN - 28 August 2019
" All good "
" Friendly staff nothing 2 much trouble wud deffo use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARTUR - 28 August 2019
" arrived at the agreed time and check in was fast. Then i was told to wait "a couple of minutes" as the car was getting ready. The person behind the counter then seated me and left for 10-15 minutes. When she came back and I asked she got annoyed and said "I told you it will be a couple of minutes" to witch I replied that it was already a couple of minutes. I ended up waiting 40 minutes. I got a car that had warning lights on. The staff told me that they checked it and don't know how to reset the warning so I should just drive... The car I was given had SIGNIFICANT body damages. Not just small marks, but really big significant body damage. They did not sign that on the contract so I had to go back and forth twice, and wait another 10 minutes outside for staff to enter the damages. This smelled extremely like a scam considering the severity of the damage and the fact that the contract was setup for me to pay for these damages had I not personally taken care of entering them. That exact thing then happened on return. The return was quick but the girl immediately tried to blame me on the damages. I handed the paper over at which point she noted that I had driven 2000 miles (i had driven 280km). Eventually she accepted that this was likely a failure on their side and given that I had already marked the damages she let me go. Quite disappointing in general. "
" arrived at the agreed time and check in was fast. Then i was told to wait "a couple of minutes" as the car was getting ready. The person behind the counter then seated me and left for 10-15 minutes. When she came back and I asked she got annoyed and said "I told you it will be a couple of minutes" to witch I replied that it was already a couple of minutes. I ended up waiting 40 minutes. I got a car that had warning lights on. The staff told me that they checked it and don't know how to reset the warning so I should just drive... The car I was given had SIGNIFICANT body damages. Not just small marks, but really big significant body damage. They did not sign that on the contract so I had to go back and forth twice, and wait another 10 minutes outside for staff to enter the damages. This smelled extremely like a scam considering the severity of the damage and the fact that the contract was setup for me to pay for these damages had I not personally taken care of entering them. That exact thing then happened on return. The return was quick but the girl immediately tried to blame me on the damages. I handed the paper over at which point she noted that I had driven 2000 miles (i had driven 280km). Eventually she accepted that this was likely a failure on their side and given that I had already marked the damages she let me go. Quite disappointing in general. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LONDON, GB - Reviewed by MARTIN - 28 August 2019
" Great new car, big enough for what we needed. "
" We have Europcar a lot recently. You always know what to expect. Usually it's a good experience. Just always always always take pictures before taking out the car and just before returning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGINA - 28 August 2019
" Easy to book and an amazing price. "
" Car had more damage than was marked so I was worried about if I would get extra changes but notified them next day of damage so didn't get extra changes. Bus from terminal took forever to come as I stood there for almost 30 minutes waiting for a bus. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by IAN - 28 August 2019
" my problem isnt auto europe but with europcar "
" I only discovered during a long drive that the airconditioning didn't work that well. The radio kept loosing even national stations. The air conditioning made a noise. I didn't have time to take the car back to a europcar depot to change it. I I feel too that to give a 2 year old car out with 29000 miles on the clock isn't very good, from an international branded company. If I had gone with a local cheaper company then ok.. When I returned the car noone checked it , I asked for a receipt that I had returned it, and there was no damage, I was told one would be sent the next day by email. I'm still waiting. When I returned the car at 830 pm , I said to the guy , that the car was horrible, he said yes he knows. In which case whay have such cars in the fleet. My issue isn't with auroeurope but with Europcar . I feel that If I had booked direct with them I would have got a better car, this was sort of suggested too. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by DONALD - 28 August 2019
" Will certainly use you again. "
" unfortunately there were very few cars available and no upgrades. However the car that I booked worked well and met our needs. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MRIDYUL - 27 August 2019
" Good website, no hidden costs for the car rental. "
" Car hire was cheap, the excess car hire insurance was extortionate and wasn't taken up, much cheaper online. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SWANSEA, GB - Reviewed by JAMES - 27 August 2019
" Hassle-free experience rentinga car with Autoeurope and Europcar "
" Difficult to arrange extension of the care hire duration but this was because the rental was booked through Autoeurope and not directly with Europcar. Europcar's service was very good and I didn't experience any problems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by TIMOTHY - 27 August 2019
" As above "
" Given 7 seater instead of compact, but ok once used to it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRATFORD, GB - Reviewed by JASON - 26 August 2019
" Excellent "
" Quick easy good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWINDON, GB - Reviewed by STEPHANIE - 26 August 2019
" Excellent service "
" Excellent service friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YEOVIL, GB - Reviewed by DAVID RALPH ALAN - 26 August 2019
" see 3 above. comments also reflect Auto europe performance. I'll be back "
" Excellent service from pick up to drop off. change term of rental part way through with no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUCA - 25 August 2019
" It's a real SCAM, the usual small prints, and NO understanding whatsoever of a client genuine problem, Autoeurope ruined our holidays. "
" I showed up at Europcar with my wife and two kids at day and time as agreed and I discover that my wallet was stolen with my driving license in it. Thankfully I had pictures of my driving license in my mobile phone, but the Europcar desk would NOT release the car to me without the original driving license. I asked them to give the car to my wife who carried an original driving license with her but Europcar said that the voucher should have been on her name and not mine. I then called Autoeurope Help Desk asking for a change in name on the booking but they said I needed 48h notice, I explained the situation of my driving license being stolen one hour before but they would not listen. So I LOST the entire amount and I could not get the car for both Autoeurope and Europcar being unwilling to help with a simple change in name. NEVER EVER AGAIN!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SWANSEA, GB - Reviewed by CHRIS - 25 August 2019
" Auto Europe is a good booking site "
" Good staff but did not explain the hidden charges. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CONRAD - 25 August 2019
" Disappointed not capable of dealing properly with customer complaints. "
" I was charged 60 pounds for "returning the car late" which is simply not true. I think the charge that has been debited from my account was due to the fact that our plane was slightly late and we were caught in delays getting through passport control. As a result they (Europcar) had to keep open their branch at Leeds Airport until 11.05pm. I have complained about this, but they are unresponsive so far. Only 1 email from them claiming we returned the car late, when we actually returned it early. I doubt very much that I will use Europcar again as they are unwillingly to deal/talk personally about my complaint. When I phoned the week before about my concerns of the arrival time NO mention was made of extra charges should we be delayed. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TRACY - 25 August 2019
" Good experience "
" Too pushy with add on sales "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DOUGLAS - 25 August 2019
" Easy booking. "
" After getting a flat tyre, with NO spare fitted to vehicle, I called the number provided in the vehicle and it took 4 days for the tyre to be replaced. This is 4 days of paying for a car I could not use. Totally unacceptable!! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
IPSWICH, GB - Reviewed by BARRY - 24 August 2019
" Used Europcar abroad many times and always been good. Not used in the UK before. Slightly different experience, but car was fine. "
" Member of staff on pick-up was quite off hand. Not a lot of parking. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ASHLEY - 24 August 2019
" Solid car hire "
" Good experience, hidden costs when you arrive e.g. gps was included in the price when booking but this wasn't the case. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROSALIND - 24 August 2019
" Awful "
" I was unable to pick up the vehicle and was not given a satisfactory explanation why not so was left stranded in Manchester airport at 9pm alone at night with a 16 month old baby. The best your counter staff could do was offer me a taxi which was £140 for a journey which I arranged myself under very trying circumstances for £60. I am extremely disappointed with the service. I will never use you again. It ruined my entire weekend. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HULL, GB - Reviewed by RICHARD - 23 August 2019
" all in all very good first time iv done this hiring a car for a week for days out but will do this again when i can afford too "
" when booking it wasnt clear that europacar take a £250 deposit maybe make this a little bit more clear 'apart from that autoeurope and europacar were very good thankyou "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICOLA - 22 August 2019
" We needed to provide a DVLA number, which requires your National Insurance number and driving licence number. Europcar expected us to have already done this, but there was no information saying that we had to do it in advance. "
" There was only 1 person on the desk at Stansted (on a Saturday afternoon in July), so it took nearly an hour to pick up the car. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DARTFORD, GB - Reviewed by JAMES - 22 August 2019
" See above comments. Eventually another care was given but I had to drive back to Dartford before 6pm to get damage report form which was not on hand over form. I should left for Cornwall at 11am but ended up leaving at 8pm at night because of these problems. Also first car was filthy inside . I have a new born baby 6 weeks old. Replacement car was better model than first car !!!! "
" First Care ordered was dirty, biscuits inside, cracked front bumer sealotaped on and scratches. I had to take it back as none of this was on handover form, I was then told to phone a number which took ages to get through then told to go back to the depot again with the dirty car and get the damage put onto a form. All this took half a day from my travel plus the inconvenience. they did give me another vehicle Estate Care which I was pleased with. There needs be a check form don't on hand over and vehicles cleaned before they are put back out. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 4
BIRMINGHAM, GB - Reviewed by WALTER - 22 August 2019
" Couldn't leave my bike at the pick up office, but I was offered for someone to pick me up at home for free.Excellent service! "
" Couldn't leave my bike at the pick up, but I was offered for someone to pick me up at home for free, I was very impressed with the service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNETH - 21 August 2019
" As above "
" The service all round was good and Tetiana when I was signing in was excellent Ken WISE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 21 August 2019
" waited about 5 to 10 minutes and about 15 to 20 minute drive to the hire place from terminal, waited about 10 minutes at check in. Car was ok and left promptly. Check in back was prompt "
" waited about 5 to 10 minutes and about 15 to 20 minute drive to the hire place from terminal, waited about 10 minutes at check in. Car was ok and left promptly. Check in back was prompt "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EXETER, GB - Reviewed by EUGENE - 20 August 2019
" Very pleasant, uncomplicated experience Maybe in the drop off zone it would have been better to have someone there to walk round the car and do a quick visual to assure you that everything appeared in order "
" Very pleasant, uncomplicated experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by RICHARD - 20 August 2019
" see above "
" car booked skoda octavia was unavailable. tried to insist only had a fiat 500 but then upgraded me to mercedes c class "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEICESTER, GB - Reviewed by BEN - 20 August 2019
" Very easy and hassle free "
" Took a long time to get the car initiallly "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by GEORGINA - 19 August 2019
" Good value "
" Very quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SOPHIE - 19 August 2019
" It was satisfactory "
" The pick up in Manchester was difficult to find and inconvenient with luggage - information of where to go and who to get there not provided and the counter staff were not that helpful and slow however once they got through everything they did offer us a better car (at an upgrade price) which was better than the car I had reserved "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FRANCESCO - 19 August 2019
" Very bad "
" The broker doesn't consider many things in case of refund. They refer to rent companies even if they made mistakes. I already sent mails to customer care explaining that the error was of rent company Sixt but didn't provide real justification even if I booked other 2 car with different companies using the same broker auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAZIA - 18 August 2019
" Dishonesty "
" They proposed me another car for 297£ (full coverage)and sent me a bill of £366. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NEWQUAY, GB - Reviewed by RAYMOND - 17 August 2019
" exalant "
" first class service could not be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID - 17 August 2019
" Hassan very helpful and apologetic for our long delay and Auto Europe in general very good, however, unless you sort the problem of unmanned desks you will be losing customers. "
" After a flight delay sitting in aircraft on tarmac the last thing we needed was such a long wait for our car, the idea of booking in line was good but 5 desks out of 7 being closed is unacceptable with 9 people ahead of us in the queue "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YEOVIL, GB - Reviewed by JOSÉ - 16 August 2019
" I AM renting another car this weekend "
" Very Nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by KATHARINE - 16 August 2019
" Excellent "
" Very smooth handover and return, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by MARTIN - 16 August 2019
" Happy to use Auto Europe in the future. "
" Collection and drop off went smoothly and in a timely manner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by REX - 16 August 2019
" Staff very helpful "
" The whole process of collection, use and return from the Newquay airport branch was easy, well-organised and hassle-free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MASSIMO - 16 August 2019
" I booked online and went through the paiment procedure with Autoeurope. A booking reference number appeared. However, I didn't receive any mail. I was a little worried about it so I called also the company the renting was with (europcar) that confirmed everything went through. When I arrived at Stansted airport the next day the car rental company told me they didn't have a booking for me because there had been a cancellation. I called autoeurope. I was told that "something went wrong with the booking, possibly because the card was eventually not accepted". Unfortunately I didn't receive any warning messages or email to inform me about it and I had to pay a much higher price (more than double) for the car hire. Next time I will go through directly the hire company without going through a broaker company. Less chances to incurr in miscommunication and responsibility dodging. "
" I booked online and went through the paiment procedure with Autoeurope. A booking reference number appeared. However, I didn't receive any mail. I was a little worried about it so I called also the company the renting was with (europcar) that confirmed everything went through. When I arrived at Stansted airport the next day the car rental company told me they didn't have a booking for me because there had been a cancellation. I called autoeurope. I was told that "something went wrong with the booking, possibly because the card was eventually not accepted". Unfortunately I didn't receive any warning messages or email to inform me about it and I had to pay a much higher price (more than double) for the car hire. Next time I will go through directly the hire company without going through a broaker company. Less chances to incurr in miscommunication and responsibility dodging. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
GLOUCESTER, GB - Reviewed by BRANKO - 15 August 2019
" Unrecognized charges at final invoice "
" Unrecognized charges at final invoice "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
NORTHAMPTON, GB - Reviewed by ANTHONY - 15 August 2019
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SOPHIE - 15 August 2019
" price felt expensive "
" Increase value at the counter was almost by 100%, would have wanted to know about this before "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CHRISTOPHER - 14 August 2019
" Overall, very good apart from pricing as above. "
" Car and staff at Newcastle excellent- relatively easy to find from the station, but signage could be improved. Charge for a second driver was excessive- actually more than the basic hire charge. No opportunity to pre-book and pay in advance. Same for Satnav, though we did not opt for this. Nice to see petrol rather than diesel vehicle, given recent pollution issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WARRINGTON, GB - Reviewed by STUART - 13 August 2019
" . "
" It was every nice were i got my car from every helpfully i would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by DEBRA - 12 August 2019
" Nice car, staff happy and friendly "
" Great, fast service, checked in and drove away very easy. Nice cars, all different size cars to suit your need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GARETH - 12 August 2019
" Excellent! "
" Excellent car, excellent service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWINDON, GB - Reviewed by SHARON - 10 August 2019
" I will not use you ever again! "
" Ordered automatic, call from America to say car wasn't available. Patched through to Madrid to sort? They cut me off? Booked another ANG mercy automatic, wasn't available in collection. No satnav, even tho requested. Staff were appalling, had to wait for them to finish their lunch before being served, Natalie? 20 mins later even though the car was booked for collection at a specific time. Dreadful. Never use you again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
DARTFORD, GB - Reviewed by ALISON - 10 August 2019
" Staff friendly and efficient at their job "
" Easy to book, no hassle in picking the car up/dropping it off it was quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HANS - 09 August 2019
" Please see above "
" The representative at the Europcar desk was extremely helpful. This is the second time we have dealt with him and he could not have been nicer. Sadly I didn't get his name. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by DAVID - 09 August 2019
" See No.3 + an excellent deal by auto europe. "
" Excellent service and attention to detail. Most impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 09 August 2019
" very happy with car and the excellent service picking up and returning "
" very happy with car and the excellent service picking up and returning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 09 August 2019
" I have already written a complaint to customer services about a completely unreasonable charge of £ 192 for very small scratch I declared. "
" I have already written a complaint to customer services about a completely unreasonable charge of £ 192 for very small scratch I declared. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
DERBY, GB - Reviewed by DAVID - 08 August 2019
" Very good "
" Easy and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 08 August 2019
" a good small car, but AC underwhelming. Could hardly cool when temperature was 27C, and totally inadequate when midday temperature was 38C. "
" Very helpful staff at checkout and drop off with Europcar, so no problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHANNES - 07 August 2019
" Friendly and efficient. Nice car too! "
" We picked up the car in Edinburgh airport. Very friendly and efficient lady. It took some time to find the right person in the parking lot to fill out tho forms (there was some small damage on the car) but the car was great: a pretty black Fiat 500 with glass roof. Returning the car was fast and efficient and I got hte report in my e-mail immediately. Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MAIDSTONE, GB - Reviewed by BRIAN - 06 August 2019
" The booking experience was fine, it was what happened after the booking was passed to Europcar that the problems arose!! "
" Booked for me to pick up at 8a.m, I arrived to find the vehicle was not available! Was told it was 15 minutes away as coming from another branch. Had to leave to return to Sittingbourne for an appointment so it was arranged for the car to be delivered to my home by 10.30a.m. When it hadn't arrived by 11.00a.m I tried to contact the branch for an ETA but was unable to get through to them at all, even customer services couldn't get through to them! Finally managed to get through around 1.30p.m when I was advised they were waiting for a driver and as soon as one was available the car would be delivered! The car finally arrived about 3.00p.m!!! It was a good job I had booked the car a day in advance of going away on holiday or we would not have been able to get to our destination on time! We also found that trying to contact the management was very difficult having been promised a call back on a number of occasions which didn't happen! Our son tried on our behalf too but had the same problem. I returned the car on time at 8.00a.m and, following a discussion on the lost time of hire and the customer service, details were taken and I was promised a call back from the area manager or customer services. I am STILL WAITING!! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STUART - 06 August 2019
" Whilst I have not had any direct verbal interaction with Auto-Europe. The online experience was fairly straight forward. Not as cheap as getting CDW / Excess insurance elsewhere - but still more competitive than going to the car hire company direct. "
" Upon collection of the vehicle there was a 45min. delay. With seven counter positions and only two members of staff working - one on the priority desk. A queuing system not fit for purpose - poor signage and no or little assistance from staff as how to operate the queuing touch screen. Having been told there was no damage on the car, close examination revealled a large scrape along the o/s cil. The return of the vehicle was quick, straight forward and efficient. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by ANTHONY - 06 August 2019
" 5 STAR ⭐️ "
" 5 STAR SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SARAH - 05 August 2019
" All good other than the comment left above. "
" All very good, but please clean the insides of the windows, particularly the windscreen which was dirty and had a lot of smears o.n from where others had stuck their phones/sat navs on the glass. This was my only issue. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NIKOS - 05 August 2019
" All positive news! "
" Rodney, the person who processed our booking was very polite and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AMANDA - 04 August 2019
" No problems........ "
" No problems...... good car.....upgraded to an automatic which was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 04 August 2019
" I paid extra to reduce excess to nil, but when I checked in I was told that this was not with car rental company but with the broker "
" Long wait to get car and return car. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
EXETER, GB - Reviewed by MICHELLE - 04 August 2019
" We always use auto Europe when booking our cars and have never had a problem until this time. "
" The car tyre was ripped on pick up. I took photos of the entire car as there were several scratches that weren't noted on the paperwork but did not notice the tear. I contacted the staff about the extra scratches and was told no need to come back in to us to adjust the paperwork as long as you take photos of the damaged areas. On drop off I was informed of an extra payment due to the damaged tyre. On checking my photos I found it was pre existing and therefore had been extremely dangerous to drive! I am still waiting to hear back from Europcar about my complaint. I will not choose this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEVEN - 03 August 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - 03 August 2019
" It was excellent "
" It was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 03 August 2019
" Seems a good company "
" The collection took 30 minutes it was very busy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NICHOLAS - 02 August 2019
" This was a rebooking with a delay of 24 hours caused by BA cancelling my flights twice in one day. The cost of the first booking was ca.£130, and the rebooking was £230. Autoeurope agent explained this was because of short notice. I still find the increase too much for simply moving the booking 24 hours. "
" I would have rated you higher but for an irritating event on drop off. Returning cars were received out of order. The agent acknowledged I was next in the queue but said he had to deal with the car behind for his manager - it will be quick, he said. I got yhe impression the person behind me WAS his manager. Customer relations score 0/10. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LUKE - 01 August 2019
" Very easy to book and compare "
" Most efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHELMSFORD, GB - Reviewed by VALERIE - 01 August 2019
" Nothing else to add to the comment above "
" When I arrived I was informed that the car I had booked was not available but was given a choice of 2 other cars and a test drive if I wanted. The male staff member was friendly polite and very helpful and showed and told me all that I needed to know about the car. The whole process was done efficiently and professionally "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHARON - 31 July 2019
" Europcar are poor "
" First given a car group smaller than booked, second car was dirty inside. Rental was closed 1 day after pickup, never got any notification of it being reopened. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EXETER, GB - Reviewed by JOHN - 31 July 2019
" As abov "
" No problem except that Eurocars no longer are at Bournemouth Airport. I was not allowed to leave the car in the Car Hire park so had to leave it in the passengers park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by NIK MUHAMMAD NIZAM - 29 July 2019
" I was supposed to send the car by 9pm but got caught by road closures returning to Norwich from Liverpool. Long Before 9pm when I expected to be late I started to try contacting them up until after 9pm but the auto reply just said the office is only open from 8 to 5 or something. They did not contact me until around 7am the next morning. I had to miss my early morning bus to the airport because I could not arrange to send in the car after I missed the time due to the road closures. "
" It was not possible to contact them out of hours when I could not drop off the car on time. On the website they say open until 7pm but on the phone it is only until 5. Called at 6pm could not get through. Called at arranged drop off time at 9pm, also could not get through. In the end had to keep the car until the next day and until they called me the next day because I had no way of contacting them earlier. Missed my bus to London airport and had to spend 225 pound on taxi. Would have been better if I could just pay extra hours to send the car a few hours later. But could not contact them. Everything else before that was ok. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
EXETER, GB - Reviewed by DOUGLAS - 29 July 2019
" Happy with the Auto Europe Service "
" Had a very bad experience returning the car. The agent found a very small scratch on the underside of the rear bumper and made me responsible. It may or may not have been there when I picked the car up, but it was so small and difficult to spot that most people would not have spotted it. My experience of other rental companies is that they would not make the customer responsible for a scratch like this. The agent, who was foreign, aggressively forced me to digitally sign a statement that I was responsible for the scratch. I don't know what would have happened if I had refused to sign. Anyway, a bit overcome by the unexpected experience, I just signed it. I then spoke to the Europcar desk in the terminal to ask what would happen - the agent there said I would NOT just be invoiced with a repair bill - he said that I would have a chance to challenge and dispute - in the event this advice was totally wrong, as my credit card was debited with £278 within 8 hours of returning the car, before any further discussion. Fortunately I have an Auto Europe Excess guarantee policy so I hopefully should be able to get the money back. So, given that this was my first experience with Europcar, I will not be using them again, even if they are the cheapest. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by MOHD FIRDAUS - 29 July 2019
" I will use the service again if i come to europe "
" Expected to receive sedan car. But it a bit smaller for renualt captur. But luckly can fit all my luggage "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by SHITAL - 29 July 2019
" would recommend others to use them "
" Competitively priced, quick turn around, happy to use them again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ALUN - 29 July 2019
" Always works well "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTIAN - 28 July 2019
" Wwret "
" Wwrg "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAN - 27 July 2019
" Not sure after a 3 hr wait for pick up at Edinburgh Airport "
" Waited 3hours in line, we were customers 116! We were rewarded with an up grade which softened the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 27 July 2019
" All went smoothly. Was very happy with your excess insurance, a big difference to the price compared to the hire company. Keep it up. "
" Friendly staff at Gatwick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANITA - 26 July 2019
" As abo "
" They didn't have the category of car I had booked but I got an upgrade, had to wait for it to be cleaned but it wasn't a problem, it didn't have a normal handbrake it was fairly easy to figure out how to work it but would have been nice to have been shown "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ANDREW - 24 July 2019
" Excellent all around "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by MARK - 24 July 2019
" Very happy with the service and price provided "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by ROGER - 24 July 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANTON - 24 July 2019
" AutoEurope rejected refund due to "didn't provide valid driving license" which is not true. I don't think that I will ever use or recommend your service to a friend again (in UK). "
" I was rejected pickup because my UK license is very new and they can't use my old Russian license as a proof of experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MANGALA - 22 July 2019
" Dissapointing "
" Very arragent staff Zack, was almost sent me away saying that he cannot issue the vehicle with a Debit Card, although it clearly say in Auto Europe T&C s that it can. Didnt give me the name of the manager and said he is the in charge of the station. Very unprofessional, very arragent.. Should not be in a client facing job at all. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BATH, GB - Reviewed by RICARDO - 21 July 2019
" I Booked a car for the 17th of August and when I turned up to pick up the car the booking was for the following day. I know 100% I didn't make the booking for the 17th. This was a system error that it is impossible for me to prove. Saying that I called Auto Europe call centre, to speak to about my situation and the agent was completely inept. He audacity to suggest I "extended my stay" so I could "enjoy the car". I booked the car to go to a client meeting. I will never use Auto Europe and I am making sure everyone I know learns of my experience, via word of mouth and social media. "
" The lady at the counter was rude, to add to this, at the car rental place they had no cars at all. There was about 3 people that had rented cars and were left without cars as they didn't have anything available. The manager admitted to us that is was unlikely he would have on the following day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EXETER, GB - Reviewed by CLAIRE - 21 July 2019
" I am a return customer so that should prove a point "
" It was fast and efficient. The car was excellent, the size was upgraded but to be honest I would have preferred a slightly smaller car, as I did order the smallest and got a Ford focus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BENJAMIN JOHN - 20 July 2019
" As above...don't use the 'you signed the paperwork' You need better customer service care. The same circumstance of an upgrade happened the day before but they got theirs free...so why such a difference in service? Teach your staff to make clear what they are selling or even better provide the service people have ordered and paid for! "
" After a 14 hour flight followed by an hour of waiting for our luggage to follow we then had to stand around in a disgusting smoking area with our 3 children whilst waiting for a EUROPCAR bus to collect us and take us to a deignated europcar collection point. After 3 buses we could finally get all 5 of us and our luggage on board. To then be put in another que to collect our preordered and paid for MANUAL car...oh shock to our disappointment EUROPCAR could not provide the ordered car and generously offered us an automatic without clearly stating any other additional charges only what we had already paid up until of course they took actual payment which we believed would only be an additional £80. We feel europcar prayed on us to get more money, you couldn't provide a service which had already been ordered and rather then offering a car in a similar spectrum and price range the salesmen used this as an opportunity to get more money. Yes we signed paperwork but unwillingly knew the extra charge wasn't just a £80 it was an extra £452 on top of £380. It is safe to say you will never get our service again nor will we recommend you. We are a military family we received no discount, no customer service and feel completely out of pocket. You caused anger and stress on top of what was already a stressful journey. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LINCOLN, GB - Reviewed by JOHN - 19 July 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - 18 July 2019
" Not told i had to pay £60-00 inc vat for out of hours 2 am either you open for bussiness or your not "
" having payed once for car hire then hidden cost for something called out of hours £50-00 plus vat considering i had already paid auto europe "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEVIN - 16 July 2019
" Nobody could even be bothered to get back to me about my fairly serious complaint "
" My parent and myself were threatened by your staff. We made a complaint and nobody has gotten back to us. Terrible experience. Terrible customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CARL-GÖRAN SIGURD - 15 July 2019
" Auto Europe was good. "
" The car was good but the charge (cigarette lighter) did not work and due to this we could not charge our GPS or our phone. Due to this we had limit battery capacity in the phone and could only take a few photos at the wedding we attended. We had to use our phone to find the roads to the wedding instead for the GPS. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CARDIFF, GB - Reviewed by ROSHAN - 14 July 2019
" Very good "
" Very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CROYDON, GB - Reviewed by TRACEY - 14 July 2019
" Great all round "
" Staff in Croydon and Cambridge absolutely great. Pleasure to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 13 July 2019
" Will use this company again. "
" Good service, car in great condition, staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICK - 12 July 2019
" It was good "
" I always find them efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 11 July 2019
" See above "
" You do not ask about pick up experience ? ! Or model provided ! I rate both of these as extremely disappointing and only give a 2. Collection hall was packed , only waiting for Europecar. 1 hr plus wait. All other rental companies dealt with their clients within minutes. If I had not waited so long, I would have returned to their desk to refuse the 'van' I had been given . A Rifter , maybe it was a Renault , handled so badly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SUNDERLAND, GB - Reviewed by STEVEN - 11 July 2019
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
IPSWICH, GB - Reviewed by JOSEPH - 11 July 2019
" Auto Europe quick and easy. Wanted to amend my booking on day of collection but not possible. This could be improved. "
" Previously rented with Europcar - never needed a passport . This time they wouldn't accept my driving license as sole proof of identity. I arrived early - no cars available - very rude staff. Made me wait two hours with no info. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by SARAH MS - 10 July 2019
" Great "
" I waited for 1 hour 20 minutes to get to the desk for collection. There were at least 40 bookings in front of me and I was told over 100 for that evening with only 3 staff on duty. It was ridiculous. The staff themselves on the counter were fantastic but there were 3 empty desks and the whole experience was awful. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EXETER, GB - Reviewed by MICHAEL - 09 July 2019
" 5 star "
" Smooth, no hassle transaction. Great crowd to deal with. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEICESTER, GB - Reviewed by ABDALLA - 06 July 2019
" Excellent service. "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANCING, GB - Reviewed by PETER - 06 July 2019
" No problems "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STUART - 05 July 2019
" After a delayed flight it took over 1 hour to get my car people can get quicker mortgages "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by SYLVIA - 04 July 2019
" The booking was easy but just discrepancy between the excess guarantee and europcar not recognising this. And the pick up instructions are not in full, e.g. I didn't know where to catch the shuttle to the car rental pick up from Heathrow. "
" The counter staff was quite rude and not helpful when I quoted that I had excess guarantee with auto Europe but he insisted he knew nothing about it and that these agreements don't exist between auto Europe and Europcar and basically said do you want extra insurance or not for extra £105 for the 4 day rental. I didn't take it but it wasn't clear at all whether I had excess recovery if I was involved in an accident, it confirmed this on the pdf from the auto europe booking though. The counter staff also was very abrupt in telling me to provide dvla clearance etc. and insisted there was a checklist to complete before picking the car up on the voucher. I proved him wrong that there were no instructions on the voucher from auto europe at all. There seems to be huge miscommunication between the 2 companies. And the final thing was there were scratches on the car that weren't recorded so had to tell the staff there. And the car was quite dirty on the outside so I couldn't make out bird poo from scratches! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by DOMINIC - 04 July 2019
" Loved it "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEVAR - 04 July 2019
" Ahmed was very helpful and friendly and made the pick up process very smooth and the drop off was very quick and painless "
" Ahmed was very helpful and friendly and made the pick up process very smooth and the drop off was very quick and painless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUMEDH - 03 July 2019
" very nice. I am from India. Most of the car available at Europecar are new to us. so we need appropriate and exhaustive information for the car. I have observed that your technical people are not properly cooperative to explain the system of that particular car to me. Or rather they are not compitant to explane. I felt that they are also not aware about the system. I have taken the vehicle with very superficial or partial knowledge. I have face little bit music due to no knowledge of the car functions. By trial and error method I managed my problem. Asked your staff to explain complete system of particular car to the client. "
" I will recommend to my friends to utilise services of Europcar. I find this is the best way to travel in united kingdom. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by HEATHER - 30 June 2019
" Impressed with the savings i made by using Auto Europe "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by DAVID - 30 June 2019
" Fast pick up and return "
" Quick friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARGARET - 30 June 2019
" I have recently acquired a Cypriot licence and because the date was less than one year, the person who I dealt with said that I may not be able to hire a car in the UK. He did suggest that I should get my UK driving licence back to prove that I had held a licence for over one year. This was not possible. I did ring Europcar and they said it would not be problem as I had used them before and I still had the paper part of my UK driving licence. I was also told by Auto Europe that I would not be able to pick up the hire car before six AM - I landed at one AM and he suggested that I could wait until sixAM and then collect the hire car. Being a person in my seventies, and I did say this, I would not have just passed my driving test over seventy year old or was able, due to age, be able to stay in the airport for five hours. I live in Cyprus and have done for ten years. I feel either that the person did not comprehend what I was saying or realise that age was a factor as to waiting in an airport for five hours. Also some car hire companies are open until 2am and as I stated the time of the flight landing when hiring a car, surely, the person would have ensured that the company was open so the 'wait' would have been unnecessary following landing at the airport. "
" I have used Europcar before and found them helpful and answered my questions. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by SARAH - 27 June 2019
" would recommend "
" customer service rep was outstanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FOTEINI - 25 June 2019
" overall the experience was great "
" Everything was great, apart from the location of the office at Paddington station which is right at the end of the station, difficult to find and very small. However staff was helpful and friendly and overall the experience with Europcar was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by NIGEL - 25 June 2019
" counter staff very polite & friendly "
" finding the car in the car park was not easy "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ANUSHKA - 25 June 2019
" Good staff and easy to locate. "
" It was easy getting the car but I got an upgrade to an SUV which I was not very comfortable with. It will be good if you inform the customers about an upgrade in advance. It was easy driving it but a bit scary at the beginning. The staff was nice though. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 21 June 2019
" As above "
" Waiting for 20mins at a counter, while Enterprise, Avis, Hertz and Sixt process multiple collections is ridiculous... Wont be using Europcar again, and this isnt the 1st time. Seriously inefficient "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by ELIZABETH - 21 June 2019
" Drop off easy, though car was only glanced over. (It was undamaged and clean) Unable to read tablet to see what I was signing though - man said everything was ok. Photos taken just in case! Overall, happy with the experience, assuming block on cc is removed promptly. "
" Europcar counter in terminal was closed, had to go to car park kiosk. However, dealt with efficiently when I got there. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TAMWORTH, GB - Reviewed by JOHN - 18 June 2019
" Difficult to say any more as it was a very slick and efficient service. "
" Very helpful and efficient counter staff at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PENZANCE, GB - Reviewed by INGVI THOR - 13 June 2019
" Good service "
" So nice! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FIONA - 12 June 2019
" ... "
" Overall I was very pleased with my experience with this rental but it would have been helpful to have had a manual for the car. Had to go online to determine what some of the buttons were for. Also desk agent at pickup told us Sat Nav was included in our price but it never worked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 05 June 2019
" Excellent all round "
" Excellent service. New car. Given a choice. Previously used Green motion. Never again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by AMY-JANE - 04 June 2019
" Please see comment above "
" The car had significantly more damage then I was told, luckily I spotted it before leaving the lot - delaying my departure after a very long flight. The member of staff took photos and filled in the form I had detailing all the extra damage. I dropped off before you opened meaning I wasn't there when you checked it and you claimed I had caused some of the damage, even though it was listed on the paperwork from collection. I still haven't heard back that you are not going to try and charge me. I am beginning to wonder how many times you try and charge subsequent customers for the same damage!! "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 2
SWANSEA, GB - Reviewed by JUNE - 30 May 2019
" car was what i wonted very clean and comfortable "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MARK - 28 May 2019
" Didn't get confirmation of email booking. Will be booking directly in future. My wife claims the insurance she booked me was not the one I got too. "
" Turned up 45mins early. Couldn't collect car as "not ready" but I could have it however I "would have to pay for the 45 mins". No problem with that although it was odd it wasn't ready but I could pay and it would be ready??? Perhaps it was nearly ready - who knows. Anyway, turned up at booking time and 6 people in front. 4 had not pre-booked. Collected car 45mins late (strangely enough I didn't get a discount for that period which seems at odds with the companies apparent rigorous timing policy). Picked up 7 additional scratches and faults not already on the sheet (which only had some 4 issues). Added them to the paperwork and went back to the office. Chap signed it off no problem. Thing is, he signed my copy and I just walked out. I could have dented the car, added it and had been able to provide (fraudulent) evidence it was done when I accepted the vehicle. No way to run a business that but more importantly is that the amount of damage I found was shocking. I could easily have been billed for that. Also, I brought the car back at 0730hrs and nobody there. I prefer to have confidence the state of the vehicles return will not be challenged. I have not yet been refunded my deposit. I am going back to Newcastle airport next week and will use Hertz. I like their electronic system displaying your name and booking number and pre-booked get priority. I'd rather pay £12 per day more just for ease. Sorry, but really not good enough. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 4
BIRMINGHAM, GB - Reviewed by ATIF - 26 May 2019
" Excellent service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by RAHUL - 26 May 2019
" Thanks to Nikhil for helping us out. Europcar needs to update in their system that driving licences issued by any RTO in India are valid throughout the country and there is no requirement to mention on it. "
" Nikhil at Europcar Edinburgh Airport helped us out a lot... A wonderful person "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OXFORD, GB - Reviewed by DAVID - 26 May 2019
" Unhelpful, unavailable, unable to seek a refund. My own car had broken down so I had little chance to amend my booking. Lost my money paid to you with no possiblity of a refund owing to my misfortune. Lesson learnt, deal direct with the hire car company. "
" With less than 24 hours to go, I needed to amend my booking which proved impossible. I lost my payment of £71 and was unable to recover it. I did call in but your colleague was most unhelpful. In future I will deal direct with a more reputable company such as Avis. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by STEFANOS - 24 May 2019
" Moderate "
" Long time to go to the car hire village. Long waiting time. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by BARRY - 12 May 2019
" Very happy with the swift way everything was handled "
" Great service, everyone was very helpful. I certainly appreciated the upgrade, the Volvo was a treat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IPSWICH, GB - Reviewed by GABRIEL - 09 May 2019
" Booking / payment process extremely inefficient and unclear. "
" Booking / payment process extremely inefficient and unclear. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
OXFORD, GB - Reviewed by ROBIN - 07 May 2019
" Everything went very smoothly. I was informed of all the documents I needed to bring and there were none of the unexpected surprises which I've had before when renting cars. The car was clean, new and in perfect condition and the return went quickly and smoothly. "
" Everything went very smoothly, I was informed of all the documents I needed to bring and there were no unexpected surprises which I've had before when renting cars, such as problems with payment cards. We had no problems with the car and the return went quickly and smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAN - 26 April 2019
" I got a car upgrade "
" I got a car upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEVEN - 25 April 2019
" All good "
" Short queues. Efficient staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by DEREK - 23 April 2019
" As above. We had to bring the car back to the deopt for a replacment although to be fair Europcar sorted a replac,ent car quickly. It woudl have been nice if they had offered to drop the replacement car off as we were on holiday. "
" The car smelt of diesel fuel when collected. The smell went away so we thought it had just been over fuelled. However after a few days the smell returned stronger than ever and it was leaking fuel on the road. It turns out the car had been in the garage for a fuel related repair just before we collected it with 'no fault found'. The car was a few years old with over 40k miles - maybe Europcar should have updated it much sooner. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ALAN - 20 April 2019
" Simple quick booking process. "
" Perfect service from being collected at airport to finish when giving back car as well as ease of extending booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUSSELL - 19 April 2019
" Overall no problem. We'll see how much is returned "
" Great experience but as with most other companies I wish I knew how much the actual hire cost would be. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YEOVIL, GB - Reviewed by CLARE - 16 April 2019
" Helpful and friendly . "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by ROGER - 06 April 2019
" Everything I expected "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PENZANCE, GB - Reviewed by PAUL - 02 April 2019
" Overall everything went well. "
" Everything went smoothly. Good explanation of the car at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by IAN - 28 March 2019
" No problems whatsoever. I think i've grown accustomed to no problems that's why I use Auto Europe all th time. Thankyou "
" The car I received had 3 miles on the clock. No problems whatsoever. Would have prfered an automatic at the same price but did ok with manual and only stallled 3 timess. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARK - 21 March 2019
" Good value and easy "
" All very friendly and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - 21 March 2019
" Easy transaction "
" No concerns "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by DIANNE - 10 March 2019
" Very pleased as we have booked to work with you again at end of May 2019. "
" Very good. Staff most efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCES - 10 March 2019
" Wonderful from beginning to end. "
" I was upgraded to an Automatic Mercedes Benz (I didn't realise at the time, just that it seemed bigger than a 2 door vauxhall corsa. I was then given a lesson in how to drive an automatic and off I went. What a wonderful experience. Thank you Europcar and Josh. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by DAVID - 06 March 2019
" As expected. "
" Quick and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 03 March 2019
" Quick, efficient and without a problem. Just as it should be. "
" The car given to me was a Fiat Tipo......which by far is a lot worse a car than the "Vauxhall Astra or similar" that I had hoped for. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by CHRISTOPHER - 03 March 2019
" we have rents with Europcar many times and must say the LHR agent was not very helpful. "
" unfriendly counter agent who tried to constantly upsell me and, I feel, gave us a lesser vehicle because I refused the many upsell offers she made. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by GORDON - 26 February 2019
" Good experience from start to finish "
" Staff polite,friendly and welcoming both at pickup and return. Car as requested and waiting for collection. Efficient on returning car, could not ask for more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CROYDON, GB - Reviewed by BENEDICT - 26 February 2019
" Not my first time booking with Autoeurope and I usually get a decent deal. "
" I have rented with this Europecar once before and this experience was better that the last, because they didn't find any (made up) scuffs when I returned the key this time....which was good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GARETH - 22 February 2019
" Friendly staff made all the difference. "
" Everything I would expect from a car rental company and more. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by MARICA - 21 February 2019
" As above. All 10/10. Superb. "
" Incredibly friendly and efficient. There was a minor hiccup with car availability but this was resolved in a very professional and friendly manner. Shall be using this branch again no doubt! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 13 February 2019
" See 3. "
" I was offered a rate to move to a premium card and told it had GPS which I was interested and so booked it. however, when in the car the GPS was not workings as "no software". "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by ANN - 12 February 2019
" Insurance is expensive and don't think it should be this much "
" Overall a good experience the cost of insurance is very expensive and I think the option to take the insurance should be available when making the booking as it adds a huge amount to the costs "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by WILLIAM - 10 February 2019
" Will use again "
" Great service and fully happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by SAMUEL - 05 February 2019
" Dont understand this question "
" Friendly staff, well presented car. What more can I say, Thumbs up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by DAVID - 01 February 2019
" Very straight forward start to finish. "
" Easy drop off at 5 am was the best part. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TELFORD, GB - Reviewed by SAEED - 01 February 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 29 January 2019
" Could be better "
" Just given the keys to the car. No explanation on controls or anything else. Bit of a wait to pick up the car. Dropping the car off was quick and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by A. - 27 January 2019
" PLEASED OVERALL "
" QUITE PLEASED!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by KAREN - 25 January 2019
" Very good. Would recommend. "
" I had a lovely car, staff were very helpful and had a smooth and easy transaction from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 24 January 2019
" Europcar have failed to refund me the money for the extra upgrade which was given to me for free because the original car I requested did not have a GPS system which was also pre-paid "
" Unfortunately, Europcar didn't have the car that I picked with the GPS that I requested. They offered an alternative car for no extra charge and ended up charging me £30 for the "free" upgrade. They have refused to refund me, forcing me to take this matter further. I will not be using Europcar going forwards after this unresolved issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NOTTINGHAM, GB - Reviewed by CHERYL - 20 January 2019
" Easy!! "
" Straightforward and easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by SAADI - 17 January 2019
" N:a "
" The staff have no idea of customer service. We had a trouble with the car and the staff were difficult to deal eith "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 5
LONDON, GB - Reviewed by LORETTA - 15 January 2019
" Completely satisfied "
" Very helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NOREEN - 13 January 2019
" Great car hire low deposit choice to get full cover. "
" I have hired car from auto Europe before straight forward transactions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 09 January 2019
" Would have also liked the opportunity to buy a full tank of gas too, as opposed to filling up nearby. "
" Great counter staff at Gatwick. However I had issues with the seat, but there was nobody to help. Also, I wasn't told how much the additional insurance would be, so quite surprised by the extra cost. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 09 January 2019
" Overall a good service "
" A little slow at processing pick up "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CAMPBELL - 08 January 2019
" Using Auto Europe was easy. I would quite happily use you again. "
" I had hired and paid for a Vauxhall Insignia or car of similar class. I was supplied with a Skoda Octavia, which is a class below. £550 for 4 days rental of a Skoda is extremely poor value for money and means that unless a refund of some money is forthcoming I will in the future choose another car rental company that can supply me with the vehicle I have requested at a reasonable price. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by STEPHEN - 08 January 2019
" See above. "
" It was good. I wish there could have been more automatic transmission options. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by MICHAEL - 08 January 2019
" I had an issue with the hire times of the car which eventually cost me an additional £60. This could have been avoided if I was able to speak to a representative of Autoeurope the day of the hire. It was a Saturday (22nd Dec) however even though the recorded message indicated the office hours for a Saturday, the office was closed and I couldn't speak to a representative. It was very urgent. "
" The car was not full of petrol when I picked it up which I explained to the rental agent, they said this was fine, however I was charged additional for fuel when I dropped off the car with the same amount of fuel that I picked it up. I am still awaiting a response and a refund. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOSE - 07 January 2019
" everything went smoothly with no problems whatsoever "
" Car as described on website, few scratches and marks which we took photographs of, just to be on the safe side, but none where checked or mentioned on return of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JELENA - 07 January 2019
" I am not happy. "
" It was a problem with bookings through the Internet. I have received an email a few days later. I didn't take a car. So my experience with Europcar is bad. I won't recommend it to my friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPYRIDON - 06 January 2019
" Excellent service as always "
" Friendly staff, massive queue though. Really good service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
YORK, GB - Reviewed by ANTONI - 04 January 2019
" Amazing "
" Easy and practical! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACK - 04 January 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIPPE - 03 January 2019
" we had a new car which was a real treat, we have used AutoEurope for many years and are always very happy with the service provided "
" competitive price, easy collection, very good car with little mileage, nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JEFFRY - 03 January 2019
" A HORRIBLE EXPERIENCE AND NOT USING EITHER AGAIN!!!!!!!! "
" The car I prepaid for was NOT there. They tried to downgrade me and not give a discounted price. Then tried to upgrade me at 300 pounds a day...NOT happening. An absolutely HORRIBLE situation. Also charged twice by the third party group and Europcar. NOT HAPPY AT ALL!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LUTON, GB - Reviewed by STEPHANOS - 02 January 2019
" Dreadful experience. I have been renting cars for the last 25 years all over the world from Europe to the US. The breakdown took place on a cold night the day we arrived in London with my 3 kids for Christmas holiday. Europcar was a total failure. Trying to contact them and your company for assistance has been a total failure and waste of time. "
" 20 minutes after the car rental the car broke down on the motorway. We could not reach Europcar for help, but only RAC. The car was finally collected by RAC platform 5 hours after the initial report. Europcar failed totally to provide a replacement car and for a family of 5 people they have provided a 2 door fiat 500 assuring us that they will delivery a car the following day. They never contacted us so finally I had to return the car back. I expect full refund as I have paid for full insurance including replacement car. The staff at Luton. Europcar station was very rude, full of lies. They gave me a car with 13.200 miles whereas on the contact it was written 6.500. They have charged me for fuel £136 for fuel that I have not used, as they have delivered to me supposingly a car with full in fuel which broke down 20 minutes later and the breakdown was reported to RAC. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
YORK, GB - Reviewed by ANNABEL - 02 January 2019
" Smooth "
" Friendly staff in York "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - 01 January 2019
" Positive. Good new car with low mileage and good features. "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 31 December 2018
" As above given smaller car luggage had to o on back seats so we couldn't have passengers "
" Vehicle provided was not what we had paid for with no explanation , we returned the vehicle in Manchester and purchased train tickets as the vehicle was a 1 ltr car and was way too small for our needs ,staff member was not friendly once I advised we had third party insurance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANOUSKA - 31 December 2018
" See 3 "
" Pick up took about 30 minutes, quicker would be better but the associate was very friendly and helpful. Only reason for 9 rating was that windscreen wash fluid was out which made my travel a little dangerous "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SANDRA - 31 December 2018
" As stated, after 10 years + of using AutoEurope I felt 'out on a limb' when dealing with EuropeCar. I had no access to your helpline. Every time I called I was put on hold and after about 10 mins the line would just go dead. This is unacceptable and I can no longer trust that your insurance cover will protect me. I need a car for two months this coming summer and need to know I have the cover I paid for. "
" I am annoyed with AutoEurope as much as EuropeCar. When picking up the car, EuropeCar insisted I did not have the insurance cover I paid for with AutoEurope. This may have been a new ploy by them to oversell. However, after 3 attempts and 30 mins of trying to call your 'helpline' and being cut off every time, I ended up buying their insurance. I tried many more times that and the next day to contact AutoEurope to confirm my insurance, so i could cancel the EuropeCar payment, and could not get through. This means I cannot trust your coverage from now on. I have used your service for many years. I was appalled by the lack of customer service. I was not surprised by EuropeCar's predatory behavior - but I was surprised to discover that your helpline was no help at all. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SWINDON, GB - Reviewed by DOUGLAS - 31 December 2018
" Just did "
" Had to extend rental,everyone very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NIALL - 31 December 2018
" o "
" o "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDSAY - 30 December 2018
" See above. "
" Well . . . . staff at Gatwivk were ok. Nothing exciting, but nit too rude either. Having hired Europcar cars for over two decades, it always disappoints that when I ask if there is anything around as an upgrade ( or a more interesting car ) the ones they offer are not particularly any better, but the daily additional charge actually doubles my hire cost !! I want a really good offer ? Some charges were £60 PER DAY to upgrade to an ordinary car !! Over 6 days, a quite ridiculous offer ? This is not unusual. Loyal Customers are not really valued ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARK - 30 December 2018
" Efficient and good value for money "
" Great service but no confirmation received of deposit refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NOTTINGHAM, GB - Reviewed by JOHN - 30 December 2018
" Easy to book, easy to pick up, easy to drop off . . no problems! "
" Fast, cheerful and efficient service from an attractive young lady with a lovely smile. Lower mark re vehicle reflects existing damage, otherwise it was a good clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by STEVEN - 29 December 2018
" Best car hire experience I have had, thank you "
" The whole process was very smooth from start to finish, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by ANDREA - 29 December 2018
" What can I say can't fault anything with the service "
" I just had a bereavement in the and the customer service received was very good from beginning to end and just a special thanks to Inga "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 29 December 2018
" No problems with the vehicle. I was happy with the upgrade although I did not want a diesel engine (I do not think hire car companies should have diesel engine cars in their fleets (due to the impact on the environment). "
" I was served by Aminah (Heathrow counter staff). She was helpful, friendly and super efficient! 10/10 "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by FRASER - 29 December 2018
" Poor attitude of receptionist when I asked for clarification of the various figures on the invoice statement. "
" Lack of information. Poor customer interaction. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MANINDERJIT - 28 December 2018
" Very complicated with paperwork "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KAI FAT - 27 December 2018
" Customer service did provide a very Clear and thorough explanation to me. My rental car was nice and nearly new. Good experience. "
" Customer service did provide a very Clear and thorough explanation to me. My rental car was nice and nearly new. Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CHARLES - 26 December 2018
" Feel I should get companstation for the awful experience I had this time to retain my business in the future. "
" Got there and they did not have the car we booked, offered a "upgrade" to a smaller car. Had to change the car at a other location. Waited also at counter for 30 mintues in a queue. Car we changed to had a lot of damage to it which was unslightly and did not look professional for the meetings I had. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LONDON, GB - Reviewed by NICHOLAS - 24 December 2018
" Value for money. "
" The car was not very clean when I collected it, The frequency of the busses at Luton airport from the car drop off site to the terminals is not sufficient causing delays. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SOUTHEND, GB - Reviewed by JOHN - 22 December 2018
" Very unhelpful staff. Not all stipulations of hiring a car through this company are clear! I would suggest only dealing with companies directly and NOT going through this company! Otherwise you may find yourself with no car and completely out of pocket!! "
" Friendly staff, apologetic, but were not able to offer us any solutions to our dilemma. If using a third party to advertise their company, they should ensure any restictions are cleary stated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTOPHER - 21 December 2018
" Easy and hassle free "
" Attitude and return experience much better after recent adverse press criticism! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EXETER, GB - Reviewed by RICHARD - 21 December 2018
" Spot on "
" Everything was as promised, and very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 20 December 2018
" Check in was not very efficient as we had to wait for them to find a car but they brought it round to the door for us. The vehicle was okay but not as clean as I would have liked. Check out was excellent and very efficient though. "
" Okay "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EXETER, GB - Reviewed by PAUL - 20 December 2018
" Excellent , great value and service , no fuss , slick desk service , knowledgable and welcoming "
" Excellent desk service both collect and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by STUART - 19 December 2018
" Overall it was better than I have had from a few of your competitors. "
" no problems with staff or service at airport, however the on line booking system had not registered my flight details so when we arrived 1hr late we had to wait for service and a car. This did not take staff member long to sort out at all. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EXETER, GB - Reviewed by PATRICK - 19 December 2018
" As above "
" Would be totally satisfied with everything but reg on key ring was not the same as reg on car (a/d) which could of incurred fine as parked in car park requiring you to type in reg, we used key ring. We had to go back and explain situation to manager and hopefully now we will not get a parking ticket! The check out service location and ease of renting the car from Exeter airport was exceptional! The employee we dealt with was very pleasant and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JULIE ANN - 15 December 2018
" Very efficient. "
" Everything was as expected , staff very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 14 December 2018
" Everything went well "
" My only complaint was the Counter staff. I have Insurance4carhire insurance for any excess but was told by member of staff, bodywork is not covered. I have an email to prove he is incorrect. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by WOLFGANG - 12 December 2018
" I initially booked the car having seen a 'two drivers for one price,' but somewhere along the way this offer disappeared. A shame because the insurance for a second driver is too expensive, even though it is more convenient and safer for both to be able to drive the car. I must say that this would ALWAYS persuade us to hire a car with one company rather than the others. "
" The car was new, comfortable and fit the requirements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by DYLAN - 12 December 2018
" I never got the car. Waiting for full refund but nobody has contacted me about my complaint "
" I never got the car. Waiting for full refund but nobody has contacted me about my complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by KEVIN - 11 December 2018
" Web site easy to use, good prices. "
" No hard sell for extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by CLAIRE - 10 December 2018
" Friendly staff at Newquay "
" Good service from staff, personally the Citroen 2008 is a dreadful vehicle and awful to drive. I would advise it is removed from your hire fleet. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by RICHARD - 09 December 2018
" No problems - usual good service. "
" Jamal at Birmingham Airport very friendly and helpful. Remembered me from previous visit. Exceptional service like leads me to use the same company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by PATRICK - 09 December 2018
" Very disappointed "
" When I arrived at Southend airport the car hire desk was closed so I had to hire a taxi and get a hotel room. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by DAMIAN - 08 December 2018
" First time I've hired a car that had damaged bodywork. "
" First time I've hired a car that had damaged bodywork. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NORWICH, GB - Reviewed by EMLYN - 06 December 2018
" Excellent service. Would recommend. "
" Appreciated the ease of hire and the upgrade. The satnav was especially useful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STEVEN - 05 December 2018
" Good "
" Efficient and pleasant staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by PAUL - 04 December 2018
" An excellent service, great cars, total recommend Eurocar, the other car hire companies I have ever dealt with are not a patch on this one. "
" I ordered a Fiat 500 and I got exactley what I ordered, it was in the place I expected it to be and the drop off was at a different airport, it all went very smoothly, the correct money went off my account to cover the hire costs, so a big well done to Eurocar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STEPHEN - 04 December 2018
" My driving licence was not approved at the counter on my arrival at Stansted Airport. I was also asked to provide a dvla code check at the counter. I had read the e mail containing information for your car hire and there was no mention of the dvla code check. The booking was cancelled there and then. I don't know if you had a computer glitch but your competitor next door didn't have a problem. "
" My driving licence was not approved at the counter on my arrival at Stansted Airport. I was also asked to provide a dvla code check at the counter. I had read the e mail containing information for your car hire and there was no mention of the dvla code check. The booking was cancelled there and then. I don't know if you had a computer glitch but your competitor next door didn't have a problem. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by FRANZ - 04 December 2018
" Same here. Everything was made easy and delivered in a friendly manner "
" Very friendly customer service and easy booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TIM - 03 December 2018
" In fact, more than just my money back, how about you pay for the alternative travel arrangements I had to make? "
" Your people refused to rent me the car I had paid for. I want my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EXETER, GB - Reviewed by PAUL - 03 December 2018
" Received a quick smooth service will use you again "
" Quick smooth service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by STEWART - 30 November 2018
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COVENTRY, GB - Reviewed by JOHN - 27 November 2018
" Disappointed as I've used Auto Europe many many times and Europcar first gave me a car with wet seats and then having agreed compensation they then charge me for the fuel "
" Car seats were wet as they had just been steam cleaned. As compensation I was asked to return the car with 1/2 tank of petrol only. I was happy with that. However they have invoiced me for filling the car up despite Coventry assuring me I would not be charged. Seems the error is at Stansted. I have contacted them and I'm now waiting for my credit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NOTTINGHAM, GB - Reviewed by SANDRA - 26 November 2018
" I have already been sent a review of my car hire to Europcar. Thanks. "
" Excellent. I have been using the Nottingham Station service for many years now. Reliable, courteous and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHESTER, GB - Reviewed by RICHARD - 26 November 2018
" Auto Europe sold me excess waiver insurance that Europcar doesn't acknowledge so I had to buy it again from Europcar, so I paid twice for the same product. "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MATTHEW - 25 November 2018
" See above "
" 2 hours after hiring. In the dark and pouring rain in the middle of the Isle of Skye the tyre low pressure light came on. 1) No manual in car to decipher the warning - or cancel the warning once I had pumped tyre up. 2) Car given to us with low tyre pressure 3)No tyre pressure guidance in car to correct it - I had to search the internet 4) As far as I could see no spare, or jack or "gunge/pump" to repair blown tyre - can this really be your policy? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SLOUGH, GB - Reviewed by MARK - 24 November 2018
" Excellent "
" Difficult to call the local office. Needs to be open earlier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by PHILIP - 22 November 2018
" Flight re-routed to Birmingham due to fog at Southend so had to arrange a new contract with Europcar at Birmingham airport and pay for the return to Southend airport. I am hoping that Europcar will agree to refund the unused initial voucher which will allow Auto-Europe to refund my payment? "
" Good experience, except there is a total lack of signage to indicate where the return point is for hire cars/Europcar when entering the airport. We had to search all the car parks to find out where to return the car. Just as well we were not in a hurry! Needs improving "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PHIL - 22 November 2018
" Great service. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by COLIN - 21 November 2018
" No experience of this yet. "
" No problems. All exactly as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JAMIE - 21 November 2018
" Fine, but I'm pissed at Europcar "
" Staff stole £380 out of the car. Apparently it "disappeared" "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EXETER, GB - Reviewed by ANDREW - 20 November 2018
" Excellent prompt service and so easy "
" Good service, more car classes or choice would be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BARRIE - 15 November 2018
" the car had a mechanical problem with it before I hired the car from them ,and they are saying it was damaged received after I hired the car from them "
" I will never hire a car from europecar again ,as it was the worst experience I have ever had with a car hire company "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTIAN - 14 November 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PEMBROKE, GB - Reviewed by LAWRENCE - 12 November 2018
" very friendly and efficient staff at the Pembroke Dock office, will use again. "
" very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - 10 November 2018
" Disappointed. "
" Europcar refused to rent car as I did not have a European licence, even though I have lived in London for less than a year. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by CATHARINE - 09 November 2018
" Location is a bit complicated to find, and then it's a long way to pick up the vehicle "
" Excellent service fro Joe (I think that was his name) upon returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 08 November 2018
" Great prices with autoeurope "
" After pickup it was clear that previous users have been smoking in the car. Air freshener only stopping the smell for a brief period "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by LUKE - 07 November 2018
" Each car should have a GPS in them. "
" full Insurance cost as much as the rental. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by KEITH - 07 November 2018
" Do complaints at all about Autoeurope so far. I just hope they back me up in my dispute with Europecar! "
" I reserved a Opel Astra but was given only a Citroen C3... I had to collect it in the dark and they said to call next morning about any damage. There were a lot of marks nor recorded on the contract that i informed them about. However it was raining so very easy to miss something. On return i was informed i had scratched one wheel. Which i had not... and told i will be billed for it! I am waiting to hear from them. . "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 2
MANCHESTER, GB - Reviewed by RAYMOND ROY - 06 November 2018
" See previous comment "
" The staff were a little inflexible, as I had booked a 9am pick up- they wouldn't let me have the car at 8.30am, I had to hang around and wait and then queue up again at 9am to get the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by NIGEL - 03 November 2018
" Great service, car great too, only got a 9 due to a few scratches here and there, would use Europcar MAN again without hesitation...... "
" Great service, car great too, only got a 9 due to a few scratches here and there, would use Europcar MAN again without hesitation...... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SWINDON, GB - Reviewed by NICHOLAS - 01 November 2018
" Excellent as always "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWPORT, GB - Reviewed by THOMAS - 01 November 2018
" Pretty positive to say the least! "
" Quick and prompt at the desk at Newport Gwent industrial estate! The car smelt gorgeous for the few days I had it and the smelt really fresh! Absolutely fabulous on fuel, if the price is right I'll be back with you again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by CLIFFORD - 30 October 2018
" As above "
" Very good customer service. Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by FRANK - 29 October 2018
" Super comparison site and easy to amend booking when travel plans change "
" Staff at LGW and Gloucester were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by KERRIE - 28 October 2018
" Staff were so kind and nothing too much trouble. Coming back next year unfortunatley you do not do camper hire. "
" Absolutley fabulous. But if I had listen to the online staff which was in Portugal I would not have picked up my car. Asw I got the wrong date to pick up picked up a day late on phone operator said too late. Glad I ignored and went down as staff had no problem with it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEX - 25 October 2018
" n/a "
" The new location at LCY is not the greatest to be honest. Only one member of staff serving 5 clients was a pain. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PAUL - 22 October 2018
" Easy to use and good rates "
" Only a couple of scratches noted on paperwork but car was covered in them and also had a dent I door. None of which was highlighted. Need to carefully check car before driving off "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROCHESTER, GB - Reviewed by STUART - 22 October 2018
" no "
" good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by ROSEMARY - 21 October 2018
" Ddd "
" Good service but could offer a more competitive quote. Additional insurance cover should not be necessary....the rate should be all inclusive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADAM - 20 October 2018
" Excellent and helpful service "
" Excellent all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LEANNE - 20 October 2018
" No comment "
" Very friendly and helpful at pick up. After I dropped off car £20.41 came off my credit card with no communication as to why. I had to call, not so helpful staff that time. Was charged fuel even though I believed the tank to be full. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SARAH - 18 October 2018
" Overall very good. Reception staff were excellent. Desk was well manned, offered a glass of water, very quick and efficient. "
" The car had more damage than was detailed in the condition report. The staff were very efficient and added the damage to the report, but just glad I did a detailed inspection. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by CHRISTOPHER - 18 October 2018
" As above "
" All staff were efficient, helpful and not boring ! The only negative is the amazingly high cost of covering the excess charge for any damage, it is over the top, hence I book via Auto Europe and cover the excess with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by JOHN - 18 October 2018
" I paid extra by ticking my preference for 'in terminal desk' only to find that the desk was closed and i was re-directed to the shuttle bus. Unacceptable practice!!!! "
" see below feedback "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SLOUGH, GB - Reviewed by DAVID - 16 October 2018
" First time hiring a car but was put at ease straight away. "
" Was made very welcome by staff. Light- hearted banter..Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VICTORIA - 16 October 2018
" Fine "
" Always use Europe car as service is fast and stress free and handy for the airport "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EXETER, GB - Reviewed by ROB - 15 October 2018
" Inexplicably charged my credit card £105 without any correspondence as to why, over a month since the hire date. I want this back and view this as theft. "
" Inexplicably charged my credit card £105 without any correspondence as to why, over a month since the hire date. I want this back and view this as theft. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by PAUL - 15 October 2018
" Good service from Auto Europe and great price "
" Good rental from start to finish, good quality vehicle too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PATRICE - 12 October 2018
" see above "
" WHERE DO I START. It was after leaving the rental carpark at the Airport that I noticed a sign on the dashboard that indicated a 20psi on the driver's rear tyre. . It seemed OK. This was Saturday pm. On Monday pm someone in the car park of the hotel in Pontprennau pointed to the car and shouted "flat tyre". It did not help that there was no hand book to work out how the jack worked, nor what a spanner sign meant on Tuesday on the way back to the airport. I have not changed a tyre in 50 years!. Fortunately there was a kind soul at the hotel who changed it for me. I gave him £10. It was obviously a slow puncture and the warning sign was not picked up by your rental co. Your staff tried to say it was my fault. To conclude I will avoid Auto Europe in the future. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by MANDY - 12 October 2018
" Reasonable price, efficient service and responses to follow up enquiry. Good reliable vehicle - adequately met our needs "
" Very friendly professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by MONCHAI - 11 October 2018
" I received the car without any problem. "
" I've got the parking charge from NCP by mistake. I've contacted NCP and they cancelled that fine. However, I've tried to appeal to EUROPCAR by email (suggest on EUROPCAR's letter) for three time, but they never read it. The invoice number is TV2277685. I've just reveived the auto reply. Case number 03645855 and Case number: 03659870. I've never received any answer from EUROPCAR. However, the administration fee of 40 pounds is deducted from my account (Charge by EUROPCAR). It's really annoying. Why do I have to pay for other mistake? I understand that sometime people make mistake, but I 've followed their instruction to appeal. What they just need to do is read it. Any assistance to get the refund from EUROPCAR would be appreciated. Thank you "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
EXETER, GB - Reviewed by PETER - 11 October 2018
" Nice new car well presented "
" Polite helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SLOUGH, GB - Reviewed by OMARI - 11 October 2018
" The general experience with you staff at outlet was good, they were friendly and engaging. My problem is with your policy which seems to punish the customer for minor issues which could easily be sorted in a better manor. Like with many companies; there seems to be a lack of customer facing operatives how can actually deal with issues at site rather than having faceless people have dominion over you person account and finances. I am extremely wise to this fact and will think twice before considering renting with any association of yours again going forwards "
" I was not given a full tank of full upon collection of vehicle, but then charged the Europcar rate for filling up up the tank (as i was unable to fill the car due to a lack of funds. I don't think this is right as the car was clearly supplied with 7/8 of a tank and returned with apparently 2/8 of a tank. Hmmm, not sure about that. I was extremely compromised by the ridiculous 10 day deposit policy that is part of the agreement as there doesn't appear to be a good enough reason for this to have taken place upon drop off of my rental (which was brought back 5 hours before it was due). A severe ;lack of care with regards to my situation was expressed by the company as they were openly willing to lie about the procedure of who actioned the freeze on the deposit in my account. I am further annoyed that the damage to the vehicle was clearly and honesty stated by myself upon drop off. I would like to conclude by saying that the reduce hours you can contact customer services in the event of a problem is unacceptable in-light of the fact that the other line is open 24/7. Europcar also had the audacity to take the amount owing without out then releasing my funds which has inconvenienced me personally. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 11 October 2018
" See above "
" The road works around Manchester Airport made drop off difficult and the key safety box was not pointed out to me and is not labelled. The bus driver eventually showed me where it was. Other than that the car was good and the charges very reasonable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALICE - 10 October 2018
" As above "
" My only complaint is that I consider that you should make it clear that the rental location is not in Kings Cross. No problem for me as I had no luggage and had seen that there was a bit of a walk and had allowed time. But someone arriving with heavy luggage would be very cross! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by ANDREA - 09 October 2018
" Only niggle really would be that there was no luggage trolleys in the rental return car park. "
" Quick check in and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ANNIE-MAE - 08 October 2018
" easy and pleasant "
" really lovely helpful staff, sorted me out with a yound drivers surcharge and saved me loads of money!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MEAVE - 08 October 2018
" Autoeurope have been very professional and reliable. I would politely request you remove Greenmotion from your list of providers in the UK as they are not reputable and the spoil reputation of any company associated with them "
" I was doing a one way hire. Europcar Luton gave me their most under powered, least favourable car to hire when they knew I was dropping it back to Europcar Stansted and was travelling around the South coast of UK. Unimpressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CARLISLE, GB - Reviewed by ALAN - 07 October 2018
" AutoEurope did not inform me of the Europcar process re personal identification. Apart form that I find Autoeurope generally good "
" I discovered after the hire that they had disclosed personal details to a 3rd party without telling me and without my consent. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATTHEW - 06 October 2018
" Use the company a lot and am always very happy, "
" Apart from the pick-up experience of a 30 minute wait the rest was very good. Particularly impressed with the guy who checked our car back in at returns. He was so polite,helpful and smiling. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 06 October 2018
" EUROPCAR is the goto shop when booking through AUTOEUROPE, as its so competitve and money you save by going to a lesser/smaller carhire company you gain is the great service and efficiency of EUROPCAR. "
" EUROPCAR just works the best. JAY at Heathrow was most helpful and gets a special mentions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by PETER - 06 October 2018
" Good "
" Confirmation of booking took to long to arrive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTSMOUTH, GB - Reviewed by STEPHANIE - 05 October 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 04 October 2018
" Very satisfied "
" the Europcar rep was super both at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WELLINGBOROUGH, GB - Reviewed by GRZEGORZ - 04 October 2018
" Exellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JEANETTE - 03 October 2018
" Above average experience. Some difficulty with contacting customer services department related to recovering a lost item. "
" Easy to make bookings and reasonably simple to pick-up but delivery can be an issue when you are being directed to unfamiliar places. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARIO - 03 October 2018
" I won't be using the service again. Please refund my money ASAP. "
" It was painful. The car booked wasn't available, the only option was a car unsuitable (small Smart Car) to the purposes planned (and booked). The only alternative was to pay an additional 40 pounds. The desk at Europcar guaranteed a full refund, however this is still outstanding from Auto Europe despite calls. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MUHAMMED - 03 October 2018
" Excellent service. "
" Brilliant service, i would recommend this service to family and friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by RODERICK - 02 October 2018
" Car was advertised as medium yet is was a very small car. The high beam headlights failed during a night drive which made driving at night dangerous. "
" Car was advertised as medium yet is was a very small car. The high beam headlights failed during a night drive which made driving at night dangerous. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BRIGHTON, GB - Reviewed by IAN - 02 October 2018
" Very efficient "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JONATHAN - 01 October 2018
" BAD - would you kindly contact Europcar and get them to immediately withdraw their claim for damages and apologise for the inconvenience and wasted time they have caused me. "
" 1) Had to wait one and a half hours to pick up vehicle 2) Only vehicle available was in poor condition in terms of damage 3) Europcar changed car after 2 weeks despite knowing length of hire 4) Europcar are trying to make a false claim against me for damage when all this damage had already been incurred when car picked up. They filled in damage form on pick up. They after 2 weeks do not reply to my email demanding they retract their claim and apologise. 5) Sent email to customer services requesting extension of hire - this was never replied to 6) Extension discussed over phone eventually - very high cost demanded 7) Inconveniencing me as they want me to now go to a local agency to extend 8) All in all ... VERY SHODDY TREATMENT & SERVICE "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LONDON, GB - Reviewed by UTHARAS - 30 September 2018
" Booking the car via Auto Europe was relative straight forward and there was no problems at the collection point at Europcar "
" Very busy at the collection point. Once I got attended to, things moved fairly smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ABDUL - 30 September 2018
" I have always used Auto Europe for all my car hire bookings and they are good value for money "
" The booking / pick up process was very seamless. The representative at the desk on pick up was extremely helpful throughout "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ANDREW - 29 September 2018
" Easy and efficient "
" Staff excellent. Car had so many flaws noted it would been impossible to check them all. The car was "finished", worn out. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LEEDS, GB - Reviewed by JOHN - 29 September 2018
" As above "
" Unable to change gear efficiently due to the clutch failure resulting in calling the AA. Returning the car to the airport causing a two hour delay. Received an upgrade which then had a faulty hand brake not holding in reverse on a slight incline "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LONDON, GB - Reviewed by FRANCES - 28 September 2018
" I will use you again "
" excellent thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MIHAEL - 28 September 2018
" see above "
" a long walk from desk to car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLOUCESTER, GB - Reviewed by CONRAD - 27 September 2018
" Better than expected first time user will be booking a car next week "
" First time with Europcar better than expected prices hire better than Avis great customer service ease of use. Good quality car will be using them next week "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by GEORGE - 27 September 2018
" I had a great experience hiring Europcar. The staff, namely Diana and the service were great as was the vehicle. Faultless. Many thanks "
" I had a great experience with Europcar in Brighton. The main driving force for this experience was the clerk Diana who was such a joy, had incredible knowledgeable and made the process so effortless. Also the car was great! Many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PETER - 27 September 2018
" Helpful, friendly service. If only all offices were like this ! Smiles go a long way. "
" Helpful, friendly service. If only all offices were like this ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by ERICA - 26 September 2018
" I specifically wanted an estate car and had rung beforehand to check it would be one. None was available; we got an excellent car but it was a people carrier with a different boot layout from that needed. "
" The staff were all very helpful and on pick up took me round the car on its working features. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
STOKE ON TRENT, GB - Reviewed by EMILY - 26 September 2018
" Overall very smooth and easy I would defiantly return in the future "
" Very easy and smooth to pick up and return car highly recommend service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CROYDON, GB - Reviewed by TRACEY - 25 September 2018
" Very good "
" Very helpful rental agent in Croydon branch. Fast and efficient. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 25 September 2018
" An enjoyable and efficient service. "
" When picking up the car the line up was quite long (30 min wait). I had WIFI and the staff brought me water. The Europcar system was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 25 September 2018
" I have had not communication regarding a refund. "
" Car was filthy as usual. Never use them again. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by SIU PIK PEGGY - 22 September 2018
" NA "
" Billing is confusing and asked for an extension of a day and staff did not enter into the system. Returned car with full tank and was charged "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PLYMOUTH, GB - Reviewed by NEIL - 21 September 2018
" Simple easy process. "
" Great car. Just what we needed. A large car for 5 with a huge boot. Friendly efficient helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by EIRIK - 21 September 2018
" I have rented cars throug autueurope for more than 10 years and have only good Things to say about the company "
" A little tricky to find the location "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ELIZABETH AGGIE - 20 September 2018
" Auto Europe was very efficient and made it easy for booking. The partner company EuropeCar however was quite the contrary c "
" They coerced about the insurance cover we had taken and made us take out another insurance cover when it was not necessary. We signed for the extra insurance as we were in a rush to make an appointment. The car given was badly scratched and even though one part was clearly marked as a prior scratch they refused to acknowledge it, and said it was not in their system. The company made us sign the damage report even though we disagreed with it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
WARRINGTON, GB - Reviewed by JENNIFER - 20 September 2018
" Fantastic price and no problems at all "
" Pick up was perfect and smooth. Great staff happy to show features of the car. Drop off was slightly more timely staff were not as professional. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUSSELL - 20 September 2018
" Highly recommend- good value. "
" Excellent service. Efficient pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BEDFORD, GB - Reviewed by EMMA - 20 September 2018
" Was unnecessarily offered vehicle damage cover but this was already included in the price i had paid via the Auto Europe website. "
" Was offered a drop off service which was very convienient, i tried callin to arrange a collection but was impossible to get though to the Bedford branch as line kept ringing "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by NICHOLAS - 16 September 2018
" I have used Auto Europe to rent cars on several occasions and it has always been a smooth process with clarity about the contract. In my experience they almost always offer the best combination of price & car type. "
" Europcar staff were excellent. The car was in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOURNEMOUTH, GB - Reviewed by OSCAR - 16 September 2018
" I highly recommend. "
" Everything was perfect and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by LEAN HUAT - 15 September 2018
" Be firm and get ready the insurance policy to show the counter staff. "
" Counter staff too hard selling on insurance. Tried to cheat and claim that no insurance from Auto Europe booking. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CARDIFF, GB - Reviewed by SARAH - 15 September 2018
" I rented a second car from you for my other daughter and son in law. They return it tomorrow. I hope their experience was better "
" I the I pick up was leaking petrol. I had to cal the AA as the emergency number didn't work. Also I had my daughter as the second driver she is over 25 but they wanted to charge me £35 a day and said she needed to be over 26. Not what it said in the contract. I didn't take the second car because of that. I'n Still waiting for a refund 3 weeks later.. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEPHEN - 13 September 2018
" See comments above re one way charges "
" The wait at the rental office was too long. It was difficult to check the condition of the car as it was dark with insufficient lighting. The rental company charged more for the one way rental than on Auto Europe's voucher. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TEESSIDE, GB - Reviewed by MARK - 13 September 2018
" Very good will use again "
" Car was excellent value and great to drive..small niggle was that there were about 5 or so dents on vehicle that weren't reported so needed to go back in to report before setting off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TREDEGAR, GB - Reviewed by GARETH - 13 September 2018
" I have used Auto Europe in the past and have been very satisfied with them over the years. "
" Whilst the car and pickup were very good, the follow up service was very poor. I knew when I booked that car that it was closed on Sunday, however it did mention somewhere that it could be left back by arrangement and for a charge. I checked with Auto Europe and Europcar and they both said it was closed on a Sunday, but to check when picking the car up, which is what I did. When picking up the car the clerk did indicate that they were closed on a Sunday, when I inquired further he said if I rang a mobile number he had given me for his 'boss', (who lived close by), he would arrange to meet me to collect it. As it turned out I needed to leave it back on Sunday but was obviously prepared to lose the day's rental and pay any fee the garage was going to charge. However after several phone calls and leaving a couple of messages, they remained unanswered, I also sent a couple of TXT messages and eventually I received a TXT back on Saturday evening at 7.20pm to say that they were closed on Sundays, and I would have to return it on Monday. nothing further! I was very disappointed and to some extent annoyed to say the least. However having said that, when I returned the car the person who accepted it, (whom I assume was the "boss') simply asked was the car ok, I replied it was fine. He didn't even bother to check the car over with me, which concerned me somewhat, so I asked him to check it with me which he did spending literally only seconds to carry it out. Whilst the car itself was very good, clean etc, the 'service' and attitude of the operator was unacceptable and I will not be using them again, I will in future go to a competitor at Cardiff airport or Bridgend and not recommend your Tredegar Branch, which is sad as it is far more convenient for me and I would have used it 3 or 4 times a year. Please note the grading of the efficiency of counter staff refers to collection only! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHARLES - 13 September 2018
" Great service and not too pushy "
" A great ecperience Very smooth & pleasant transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROL - 13 September 2018
" Clearer indication of additional charges should be made at the time of booking. "
" I was not made aware of the out of hours charge, £60, which has been made to my card, at the time of collecting the car, nor was it made very clear, if at all, at the time of booking. I had put that my flight would land at 22:30 and so it would have been good to mention any additional charges at that time. It doesn't make it that cheap when this is added to the hire cost. I arrived a the office at just before midnight, but due to the lack of staff and high volume of customers, was not attended to until 01:00. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
WATFORD, GB - Reviewed by WINSTON - 12 September 2018
" Very problem free experience and will definitely use this service again. "
" I was very happy with the process from booking online right through to collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PATRICK - 12 September 2018
" As the third party booking agent all went well "
" It was unclear where to leave car on return. It should be written into the documentation. It was our first time renting at Exeter airport and we were leaving car back on Sunday 10am. Your office was not open and we left car where we picked it up and hoped this was correct. This cost us time and creates stress. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
WELLINGBOROUGH, GB - Reviewed by STUART GLENN - 11 September 2018
" read the above I would not use your company to hire a car ever and would not recommend your company to my friends because I don't want to loose them to tell me on the morning we were going away is disgusting "
" if you check your records I did not hire the car the statement from my bank was not allowed because it only had my initials and not my full name and my driving licence which had my full name was not good enough even both of these documents showed my name in two different formats at the same address "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TAHREEM - 11 September 2018
" Easy "
" Excellent customer service and easy to us website "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by STEPHEN - 11 September 2018
" As usual no real problems. "
" Somewhat confusing re where the desk was, limited or non exsistent signage led to us going to the returns unit and not the collection desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DONCASTER, GB - Reviewed by DOUGLAS - 10 September 2018
" Europacar administration was slick & organised which was much appreciated. "
" An Astra was ordered but not available! So a Mokka was provided - not a nice easy car to use but it did the job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANETTE - 09 September 2018
" Good "
" Friendly helpful staff. Car easy to drive, hate keyless, handbrakeless modern machines! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by PAUL - 09 September 2018
" T "
" T "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by BUSOLA - 09 September 2018
" satisfactory "
" satisfactory better experience than other rental companies I have used in the past "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDI NUR ALI - 07 September 2018
" mr khan is very helpful and nice person. "
" very good cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MANDY - 07 September 2018
" Very efficient service at Glasgow airport on both pick up and drop off - friendly helpful staff. Thank you "
" Very efficient service at Glasgow airport on both pick up and drop off - friendly helpful staff. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by EDWIN - 06 September 2018
" From start to finish everything went very smoothly. "
" Excellent service after a long train journey perfect.From. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WARREN - 06 September 2018
" Overall very satisfied. I have jsut hired another car though AutoEurope and used Easirent - never again. Worst experience ever "
" European were excellent and the process was seamless. The pick up van and romp off van were also regular and this made the experience very good. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SWANSEA, GB - Reviewed by NEIL - 06 September 2018
" very helpful staff "
" very good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PATRICK - 05 September 2018
" Love Auto Europe. Hate Europcar. "
" Dreadful - Europcar made an administrative error and placed me - unknowingly - on what they call a Watch List, meaning that treated me like a common criminal and leaving me stranded. Refused point blank to accept or even consider that they had made a mistake. I will never use them again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CLIVE - 05 September 2018
" Everything was very efficient, and ran smoothly, I will book again with Auto Europe "
" Staff were efficient and friendly , I will book through Autoeurope again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by XAVIER - 05 September 2018
" The car I had booked was not available and a smaller alternative was offered, with no other choice. This made a VERY uncomfortable 5 hour drive x 2 for my wife and children as the boot was very small compared to the car I had booked. In addition to this I found out there was NO SPARE TYRE or jack in the boot. This is unacceptable, dangerous and illegal. I would like to request a full refund for this from the car company and welcome your assistance to attain this. Thank you in advance. "
" The car I had booked was not available and a smaller alternative was offered, with no other choice. This made a VERY uncomfortable 5 hour drive x 2 for my wife and children as the boot was very small compared to the car I had booked. In addition to this I found out there was NO SPARE TYRE or jack in the boot. This is unacceptable, dangerous and illegal. I would like to request a full refund for this from the car company and welcome your assistance to attain this. Thank you in advance. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by GEORGE ROBERT - 04 September 2018
" do you want them my comments twice? "
" counter staff attempted to upgrade my order by supplying a car with very little improvement for GBP20 a day for an 81 day booking period. I was very happy with the remedy but noticed at the checkout they were attempting to do a similar trick with another hirer for GPB60 a day. I assume the counter staff are incentivised to do this but it is poor service to customers/ "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWQUAY, GB - Reviewed by JIM - 04 September 2018
" Overall good. "
" Had to insist on car being checked over when dropping off. This was actively discouraged! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 03 September 2018
" online booking good value "
" I paid for an intermediate car. The Europcar staff insisted that the Hyundai i30 he gave me was an upgrade on what I had paid for. I explained repeatedly that I had booked a larger car in order to transport my parents and their wheelchair. He offered me a 'standard' car for +£50 extra. I will not be going back. Who has time to waste on this stuff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOURNEMOUTH, GB - Reviewed by GARY - 03 September 2018
" Pick up was OK and agent professional. Car wasn't in great order - numerous scratches etc. Didn't like at all the threat of fees if anything wasn't returned perfect as it wasn't like that in collection! Even threat of an £80 valet!! Far more tetchy then other hire companies "
" Pick up was OK and agent professional. Car wasn't in great order - numerous scratches etc. Didn't like at all the threat of fees if anything wasn't returned perfect as it wasn't like that in collection! Even threat of an £80 valet!! Far more tetchy then other hire companies "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
NEWCASTLE, GB - Reviewed by KARIM - 03 September 2018
" ... "
" good in general. I had the car for 35 days and one of the tiers kept losing pressure and took it to the garage 3 times. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SCOTT - 02 September 2018
" Hassle free, no nonsense service. "
" Very good experience, first time in a while that after paying the fee online there were no "hidden/extra charges" at the desk on pick up/drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KIM FOO - 02 September 2018
" auto europe is great in providing good comparisons of various car rental companies "
" at least 3 out of 4 customers at the point of our vehicle collection were not given vehicles other than the ones chosen/pre-booked, and were asked to upgrade to higher categories. It seemed to us that the vehicles advertised/featured were placed to mislead/lure simply with a quote 'or similar' but later given another lower grade vehicle that would've cost less :( "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by NATASHA - 02 September 2018
" Overall it was bad and I would avoid europcar at all costs "
" The car was given to me in really bad condition its was unclean inside and there was a lot of exterior damageI was told on the day I needed to pay a further £250 holding fee which was not on any of the documentation I was given. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NEWQUAY, GB - Reviewed by LYNNE - 02 September 2018
" Within 10 minutes of landing we were in our vehicle and setting off on our break. I can't believe the price either for full cover "
" The service was fast, efficient and friendly and the car was of a high specification for the small model I reserved. Overall we were very impressed with the price . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ATHANASIOS - 01 September 2018
" !! "
" This time, unlike my very bad experiences in the past, it all worked well "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by FRASER - 31 August 2018
" Low price high quality "
" Insurance waiver confusing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAMES - 30 August 2018
" Have used Europe car many times. Having prepaid the vehicle this time back in May. Worst experience ever and for a week out of our vacation had a very stressful time and unable to enjoy what we had planned to do. "
" Booked a 6 week rental. Given a vehicle with 33,000 plus miles on it. Enormous amount of damage. After having the vehicle and putting less than a third of the mileage allocated oil light came on with change oil. Second, upon returning to vehicle alarm started and would not turn off Contacted Europa car to notify of current mileage and asked for a call back. This was received and told to contact Edinburgh Airport. Several more phone calls and no one able to contact EDINBURGH. Informed nearest Rental office was Perth, Dundee or Edinburgh. From the initial contact 5 days went by and we returned vehicle to Edinburgh y this time oil life was less than 3%. Manager at Edinburgh dry helpful and apologetic. Replaced the vehicle "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PRESTON, GB - Reviewed by BARTLEY - 30 August 2018
" Good thanks "
" Would hire again ,, very pleasent experience,, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
POOLE, GB - Reviewed by JORGE - 30 August 2018
" I think that all the additional fees should be clear when we rent a car. "
" I had to a "hidden fee" of £25 because the office was closed on the drop-off date. This was not mentioned when rented the car with AutoEurope and was not part of the list of additional fees. I parked the car in the parking space of the agency, left the key on the mailbox and had to pay £25 for that. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by EDUARDO - 30 August 2018
" Very satisfied "
" The car was brand new. Counter staff was great and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLOTTE - 30 August 2018
" I went with Autoeurope because they had the best price for the 46days that I had the car. "
" Airport pickup was great and efficient, knowing how busy it can get at the Europcar desk I knew I would need to wait but I felt like I didn't have to wait long. Picked a car however this car was dirty inside with it not being hoovered properly, it was damaged and so I notified this to the person on the lot and also the front window had writing on it.. so it wasn't a clean car. 2 days prior to return the handbrake went slack which is a known fault on the Vauxhall's cars and of which I notified Europcar as the car rolled backwards in a car park nearly hitting another car however hadn't, luckily. On returning the car it seems like there was only 1 guy working and the rest not doing anything, went into the office and told to go and wait with the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
EAST MIDLANDS, GB - Reviewed by THOMAS - 29 August 2018
" I would use this organisation again. "
" Good value, spacious vehicle, well presented. Polite, helpful, good-natured staff. Better redirection from terminal building to rental carpark when desk in terminal is not manned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHEND, GB - Reviewed by MATTHEW - 29 August 2018
" option on what car you actually get should be introduced "
" New car 700 miles on the clock continual electrical faults Uncomfortable car to drive Very disappointed "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by CHRISTOPHER - 28 August 2018
" Cannot fault the experience "
" Cannot fault the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SLOUGH, GB - Reviewed by ROBERT - 28 August 2018
" Not aware that when i booked that you had to call Auto Europe to extend rental,office only open short hours,now i not know if i am covered by the extra cover i purchased.Normally use Enterprize a much better experience all round. "
" On collection ,just one person on counter , 2 others in front all ready waiting,another 3 join behind me. no time to be shown around car,just given keys and told to take pictures if car damaged,not the car i requested "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WATFORD, GB - Reviewed by MICHAEL - 28 August 2018
" No further comments. "
" Small office so understandably a bit understaffed, but very friendly. Car upgraded from what was ordered. Less than half the price of nearest competitor. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by ROLAND - 27 August 2018
" Good all round service in this occasion. "
" Good service on this occasion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WATFORD, GB - Reviewed by LOUISE - 26 August 2018
" It was a very positive experience from start to finish. "
" I have been using Europcar in Watford on and off for a number of years. Trevor's customer service has always impressed. He is always helpful, polite and makes time for his customers. He is a credit to the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by FAISAL GHULAM - 26 August 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by BAHMAN - 26 August 2018
" Not good at all. "
" Very unhelpful staff. Phone calls not being answered. No reply to email etc. Double charge for the same booking and feels like waiting for ever for the reimbursement of the extra charge. I am likely to also leave feedbacks on other websites, including trust pilot. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by HELENA - 25 August 2018
" I would use Auto Europe again but was glad I had agreed to the no excess insurance as I wouldn't have been able to see all the scratches on the car when I collected it as it was after 10pm and dark when I collected it. "
" Staff were very helpful and pleasant both at collection and return. The car had quite a lot of scratches on it and I had to have the AA called out as a warning light came on in the car. The car was found to be safe to drive but leaves you feeling a bit uncertain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by RUSSELL - 24 August 2018
" Very easy to compare prices and find a good deal "
" Good service at pick up but car exterior dirty because of a faulty pressure washer apparently. (Pressure washers don't actually speed car washing up much in my experience). At drop off office unexpectedly found locked during normal opening hours. Called a mobile number stuck to the door and was told to put keys through the letterbox. Didn't like this as I prefer to have confirmation that the company is happy with the condition of the car. However no actual problem with this and the car itself was fine. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NICHOLAS - 23 August 2018
" Easy and efficient at the front desk, the car was a dream. Thank you! "
" Fantastic! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by RICHARD - 23 August 2018
" I am told that the overcharge on my bill was your commission - that was never disclosed. "
" Signage to rental location at Edinburgh was wrong - extra 30 minute walk made in error. Overcharged on invoice "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BACHIR ANDRE ANTOINE - 23 August 2018
" Not great. "
" Car pick up from Paddington station was organised for 1pm. We arrived early at 12.00pm to pick up the car. The car was not made available until 2.30 pm. Which caused us to miss arranged meetings. This was reported to your customer service at the time of delayed pick up. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by YIANNIS - 23 August 2018
" I NEED TO GET ONE WAY RENTALS BETWEEN MILAN AIRPORTS AND MONTE CARLO . THIS IS A THREE HOUR DRIVE . CAN YOU HELP THERE OFFERING REASONABLE RATES ?? "
" I NEED TO GET ONE WAY RENTALS BETWEEN MILAN AIRPORTS AND MONTE CARLO . THIS IS A THREE HOUR DRIVE . CAN YOU HELP THERE OFFERING REASONABLE RATES ?? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by AMANDA - 23 August 2018
" Very happy with auto Europe as quick and easy booking "
" The car I picked up had a fuel problem showing 3/4 full not full plus much more damage was on the car then stated on the firm so had to be added "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by COLIN - 22 August 2018
" The only problem that I had, was returning the car, because of the road works near the train station, the when entering the multi-storey car park, it was difficult to find the eropacar parking bays. "
" It was all handled very well on the collection of the car at Edinburgh Waverley. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GIOVANNI - 22 August 2018
" I had a reservation with Auto Europe, but it was never visible to EuropCar. In essence, I ended up spending about twice as much, because I had to rent the car on the spot, with no previous booking at EuropCar. "
" They did their job. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EXETER, GB - Reviewed by EFRAT - 22 August 2018
" straight forward website "
" information about payment not transparent "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by NICHOLAS - 22 August 2018
" Eurocar staff very helpful. Auto Europe staff on telephone unhelpful. Couldn't modify booking "
" Extremely expensive "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ASAD - 21 August 2018
" Everything was great. "
" Good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLOUCESTER, GB - Reviewed by DEVAN - 21 August 2018
" Booking through the website was hassle free "
" Car not ready on pick up both times I hired. On the Saturday I dropped it back was really busy which I appreciate but had to wait 20mins Just to drop it off. Could be made easier. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by CHRISTOPHER - 21 August 2018
" See above "
" When will you return my deposit? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EXETER, GB - Reviewed by LOUISA - 20 August 2018
" As above. Expensive "
" 'Computer says no' Inflexible No discretionary help No compassion Mean, tight fisted policies "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
TEESSIDE, GB - Reviewed by ROBERT - 20 August 2018
" Very slick "
" Great service, a little bit more information on what to do if there is a fault would b3 useful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FRANCESCO - 20 August 2018
" Negative, very bad experience. "
" Not happy about my experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 20 August 2018
" I realize the poor service we received was from Europcar rather than AutoEurope but I would probably still avoid using AutoEurope in the future based on this experience. "
" We hired a car through AutoEurope for a week, collecting from Heathrow on 10th August. Our flight was delayed from Aberdeen down to London so I tried to contact Europcar and AutoEurope to inform them of this. AutoEurope answered my call and said they would inform Europcar. They then called back to tell me that they could not get hold of anyone at Europcar as it was out of hours (but this lack of response was quite common!) I then tried various Europcar numbers but nobody picked up as it was out with office hours. I eventually got to speak to someone on the reservations number (only number which gets answered 24 hours per day?) and was assured that there would be someone at the desk when we arrived at Heathrow. We arrived at Heathrow after midnight and nobody was at the desk, no courtesy buses outside and nobody answering the help number that we dialed from the Europcar desk. We managed to get a lift most of the way to the Europcar depot and then had to walk the rest of the way with 2 upset children, car seats and many bags. The person at the desk did not seem to care at all about this situation and was more interested in getting home for the night. He informed us that they can not operate the bus to the Europcar depot after midnight (not mentioned anywhere at the desk) and that the number we called from the desk in the terminal is not linked to the Europcar depot. For a globally recognized brand that has customers arriving at airports all over the world, collecting cars at all times of the day and night I would say this is truly shameful service. If the only number that anyone can be reached on out of office hours is the reservation number does that mean Europcar only care about getting the booking and not what happens afterwards? I have since spoken about this to friends and colleagues and they all said roughly the same thing- 'you didn't book with Europcar did you? They're awful!' Needless to say I have told, and will continue to tell anyone I speak to, not to hire a car from Europcar. I never write a complaint about any poor service I've experienced but this really warranted a response. This was an awful experience and I hope never to have to deal with Europcar again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTSMOUTH, GB - Reviewed by NIGEL - 18 August 2018
" Car good Rates expensive Extras exhorbitant "
" Expensive compared with Aus rates. Worst part was £100 per week for a GPS already installed in the car. That's a disgrace. Could have bought one for same price. Shame on you. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DONCASTER, GB - Reviewed by WAI HANG - 17 August 2018
" Very good "
" User friendly and price is good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PLYMOUTH, GB - Reviewed by MICHAEL J - 17 August 2018
" Booking was easy, great price. "
" I booked a vauxhall insignia or something similar but I was given a Toyota avensisis estate. If I wanted an estate I would have booked one. Also the car was dirty inside. Stains on seats and crumbs and dust everywhere. Not very good. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NEWQUAY, GB - Reviewed by BERNADETTE - 17 August 2018
" would definitely use again - great value for money "
" easy process from booking online to service at the counter - staff were friendly and helpful - and straight forward return - so simple and stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RICHARD - 17 August 2018
" I have used other companies and received better service from them "
" the car was not ready for us on arrival and they had to search around to find a suitable car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by MALCOLM - 17 August 2018
" Vehicle clean and sound. "
" Very smooth check out and in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by PETER - 16 August 2018
" Smooth operation of hire and return, will use again,amazing value "
" Very new well appointed car, friendly staff,helpful instructions,modestly priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 16 August 2018
" Good value but discrepancy between rental fee on AE voucher and rental fee on Europe Car invoice. AE wanted high administration fee for changing time of drop-off (despite it not affecting no of days hired) "
" Counter staff wanted National Insurance Number - delay ensued - don't recall Auto Europe voucher making it clear that was required. At pick up I needed to add chipped windscreen. At drop-off no staff available to confirm car undamaged and fuel tank full. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by GERARD - 16 August 2018
" Bad experience. Would not recommmend this company "
" Didn't have car I ordered. Could not supply anything similar. I had hired a certain car to accommodated the luggage I had . Car given could not. Fortunately another person was able to take part of my luggage. Ordered car from Wednesday at 7pm left at 9pm with no car. Had to return on Thursday morning. Car not valeted. Note left on seat apologising . No compensation offered for poor customer service "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LEEDS, GB - Reviewed by DAVID - 15 August 2018
" Very pleased overall. "
" The car wasnt ready and we waited about thirty minutes until the customer service rep took an executive decision and gave us an upgrade which was ready. Very happy with that. The car- a VW Golf automatic was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 15 August 2018
" Spent over 1 hour and 15 minutes in queue before being attended at the counter. "
" Spent over 1 hour and 15 minutes in queue before being attended at the counter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by ELVIRA M - 15 August 2018
" See #3 above. "
" It took over an hour of waiting to get my car, and then the car I was given was seriously damaged--the clutch was broken. I had only ridden it a few blocks when it started to smoke and I had to bring it back to the rental office. It was both dangerous, toxic, and highly inconvenient. I was backing up traffic and could have been in a serious accident. I have filed a claim with Europcar (claim number 03206422) and I'm waiting to hear back from them in this regard. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by IGNAC - 15 August 2018
" szuper "
" szuper "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PAULINE - 14 August 2018
" Would have been better with car ordered on line as did not feel comfortable driving such a large car on narrow, often single track roads, hence husband did most of driving. See also 3 above. "
" Very unhelpful with fitting child seat. Next time, we shall bring our own as we know how it fits. Felt tricked in accepting upgrade only to discover later that I had been charged £120 upgrade that I would not have accepted. Whenever upgrades offered in past, this has been at no additional cost. Did not understand why I was being asked about additional insurance as had already paid extra to reduce excess. Too much pressure on upwelling. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 14 August 2018
" Overall very satisfactory. "
" Thankfully the counter staff had not gone home when my flight was delayed "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COVENTRY, GB - Reviewed by SHAWN - 14 August 2018
" staff were good car needed a good clean "
" had no problems staff were very friendly car could of done with a good clean "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRIGHTON, GB - Reviewed by SYED - 14 August 2018
" As always, a very good service. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by ROSEMARY - 13 August 2018
" very satisfactory "
" Staff were friendly and efficient. Car was clean. Fueltank was not full, as described, but this was taken into consideration. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SARA - 13 August 2018
" Problem free "
" Everything went easily and quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by VIVIAN - 13 August 2018
" As above although the car was fine "
" On arrival at the airport it took a long time to eventually get the vehicle, the excuse was the computor was slow, but when everything was finished I needed a booster seat for my 5 year old grandson, i had my grandson and two suitcases with me I was then handed the booster seat, there was not one offer of help from a staff member, so i was left to carry two cabin cases and a booster seat with a five year old child in tow to get to the centre of the car park and find the car there was a member of the car staff in the office at the time (dissapointed at the lack of care towards a customer). "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by ANUP - 12 August 2018
" I have complained to Europcar UK Customer Service. The case number is: #03166777 "
" They have charged GBP 25 for SatNav hire. I did not explicitly consent to this charge. I have complained to Europcar UK Customer Service. The case number is: #03166777 I have asked for a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by VINCENT - 12 August 2018
" Good service "
" The price was reasonable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FAISAL - 12 August 2018
" Awesome staff "
" The counter staff was extremely professional and kind "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GEOFFREY - 10 August 2018
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by MICHAEL - 10 August 2018
" The car was fine. Even the staff. The hire is too expensive near 100 Euro per day including insurance!! Very unlikely to recommend this to anyone. This price had a 30% discount I was told ?!?!? "
" Very expensive "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SWINDON, GB - Reviewed by NICHOLAS - 10 August 2018
" Excellent all round service "
" Excellent service, very competitively priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by JENNIFER - 09 August 2018
" Easy to book, collect and return. Great price too. "
" Easy to book, collect and return. Great price too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAN - 09 August 2018
" Flawless car hiring "
" Went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAYED - 09 August 2018
" I was at the front desk for around 25 minutes. This was mainly due to a staff member who was not familiar with her Job. She was not able to check the DVLA code which was provided to her by me. I requested that let's contact DVLA on the phone. She agreed and subsequently told me that the DVLA lines were not working. Consequently and due to my irritation, she suggested that I sign an indemnity form to expedite the process. I have subsequently been in contact with the DVLA who confirmed that the code given to me by them was correct and there should not have been any problems bt the car hire company in processing it. "
" The car allocated me was in very good condition and I had a very good experience. It made for my not so good experience at the front desk. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RUSSELL - 09 August 2018
" No Comments "
" Good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ADELE - 09 August 2018
" 10 out of 10 to the staff . Excellent car provided . Hassle free . Would use again . "
" Staff at desk were helpful and very pleasant . Clean car provided, efficient service , not too much waiting around when returning vehicle and Return process and staff was very efficient. All staff super polite and easy to deal with . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENDRIK - 09 August 2018
" I booked the vehicle for Sunday the 5th 19:00,I made a mistake on the dates supposed to be for the 3rd friday, I went to pick up the car on Friday and this was the time I realised that I made the mistakes on the dates, but they could not refund me the £90 I paid or give me car for Friday, I am very disappointed with Auto Europe "
" I booked the vehicle for Sunday the 5th 19:00,I made a mistake on the dates supposed to be for the 3rd friday, I went to pick up the car on Friday and this was the time I realised that I made the mistakes on the dates, but they could not refund me the £90 I paid or give me car for Friday, I am very disappointed with Auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by SAEED - 09 August 2018
" Amazing "
" I got great value of my money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CHRIS - 08 August 2018
" found cheapest deal "
" I was charged an additional £50 fee for arriving out of hours due to a flight delay. no-one informed me of this charge. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATTHEW - 08 August 2018
" Having already provided my age when renting a car, I was quoted £130 by Autoeurope. Upon arriving at Europcar I was then charged additional money locally as I am 25 and not 26. This is misrepresentation and I'm going to be pursuing this claim to have the local charge reclaimed. It is unacceptable that Autoeurope can quote a price based upon my age, when they are aware additional charges can be applied by the rental company. Autoeurope should display the full cost of the rental for the customer's information that was provided. "
" It was ok "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RENAE - 07 August 2018
" Some policies different from those of Europcar itself, which made it difficult to determine which guidance to submit to "
" On return of the car, deposit return was promised. We were told that a receipt would be emailed. Neither receipt nor deposit of 250 pounds has been returned, which was contrary to what we were told at the time of return. Dissatisfied. Please contact and amend immediately. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 5
YORK, GB - Reviewed by CHRIS - 07 August 2018
" First rate experience. Highly recommended and will use you again. "
" Higher quality vehicle supplied than ordered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PATRICIA JANE - 07 August 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by JOSEPH - 06 August 2018
" This is a minor point, but I think there could be better coordination between Auto Europe and Europcar. The Europcar agent could not see that I had purchased additional insurance coverage, so that suggested that I buy it through them also. This is despite the fact that I chose the "Excess Coverage" Plan. "
" Price was reasonable, and the staff in the Cardiff Roath branch were quite helpful and responsive to questions. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
YORK, GB - Reviewed by DOUGLAS - 06 August 2018
" At this stage very happy with the experience, but have still to receive my final invoice. "
" All worked well, thanks very much. I got a bigger car than expected and that made driving safer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SWANSEA, GB - Reviewed by TAZ - 04 August 2018
" Using the website was easy Nd no problem at all "
" Booked to pick car up at 8.30am. Didn't leave with the car until 10.20am. That's ridiculous. Paperwork was all done and we got pushed aside with car won't be long now. After waiting 40mins Nd still no car, I asked the advisor and she just said I told you it won't be long. Then after another 15 mins I saw a worker drive car around and give it a quick wash. Wasn't dry when we took it and couldn't see if there was rents or scratches on car. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EAST MIDLANDS, GB - Reviewed by CHRISTOPHER - 04 August 2018
" No problems but pick-up a bit slow. "
" Pick-up a bit slow - new staff - and usual guff about upgrade and excess insurance. Newish car, badly scratched but OK and clean. No problems with drop - off , friendly lady - no doubt trying to improve image after recent damage cost scam! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EXETER, GB - Reviewed by ROBERT - 04 August 2018
" As 3 "
" Class of car I booked was not available and i had to have smaller car for entire duration of 6 day rental. No refund was offered. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by TIMOTHY - 04 August 2018
" I arrived to be told my voucher was cancelled Unbelievable Terrible start to family summer holiday Thankfully the kind man at countered helped me Awful "
" I arrived to be told my voucher was cancelled Unbelievable Terrible start to family summer holiday Thankfully the kind man at countered helped me Awful "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 02 August 2018
" See above "
" I had to wait over an hour in the office to be attended. Then the person who attended me (I think his name was Declan) said that I had failed the reference check and therefore he could not rent me the car. As it was a Sunday, he said that customer services was closed so there was nothing he could do and proceeded to attend to another client. Basically, he was useless and offered me no help whatsoever. I then phoned the central reservations number and the person I spoke to me re-did the reference check and I passed, enabling the system to open up an account so that I could rent the car. When I gave Declan the reference code he looked surprised and asked "How did you do that?" The service was completely unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SWINDON, GB - Reviewed by SADIE - 02 August 2018
" Will use the company again and recommend others too "
" The staff extremely friendly and helpful... the car was a delight to drive thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASINGSTOKE, GB - Reviewed by ANDREA - 01 August 2018
" Thanks Rudolf, I will be back next time! "
" Excellent, highly efficient and professional service from Rudolf "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by GLYN - 01 August 2018
" Great car just not cleaned very well. No drop off details given to us but luckily a cleaner was able to efficiently take the keys from us. Amazing value "
" Car was a great upgrade and amazing value although had previous persons dog prints and mud over rear seats "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 4
LONDON, GB - Reviewed by EMILY - 01 August 2018
" 1/ Website was really easy to use 2/ Price was much cheaper than I could have got (shame about the shoddy Europcar experience but that's not to do with Auto Europe :-) ) 3/ It worked! reservation was on Europcar system and I was able to collect the car "
" 1/ It took me >90 mins to hire the car. I waited in a queue for ages, it was at the counter for >25 minutes (despite having reserved online) and then had to wait AGAIN for the car to be washed. 2/ I was given keys to an upgraded car which I did not request and which I was expected to pay the difference for. The agent then had to go and get the car I ordered for which took more time. 3/ Car once received was dirty inside. There was hair on the seats, crumbs on the seats and on the floor 4/ Was told by the very polite agent who served me that "this is not particularly busy for an airport, the queues are usually much worse" Absolutely atrocious experience "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOURNEMOUTH, GB - Reviewed by RICHARD - 31 July 2018
" I have only given Auto Europe a 6 because I have yet to experience how helpful you will be. "
" I will discuss this with you on the telephone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SHEFFIELD, GB - Reviewed by DANIEL - 31 July 2018
" Great "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUDWAN - 31 July 2018
" Highly recommend. "
" Very smooth and hassle-free expense of collecting and returning the vehicle. The person who did the collection paperwork at the start of rent was very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by JENNIFER - 31 July 2018
" Your partnering agency let you down and it is clear you can't rely on the service "
" We booked a car but when we went to pick it up we were told that there was no car available. They also said they had tried to call us but there were no missed calls on my phone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RICHARD - 31 July 2018
" Slow collection and poor customer support mean I would recommend but with reservation, given that there was little price diference with competitors. "
" Generally overall experience was fine. Initial collection of the car was very slow and seemed to take longer than necessary. I needed to extend the rental return time so called customer services. This was incredibly unsatisfying. I spoke to 3 different people all of whom had different answers, 2 of which requested i contact the branch direct but didn't have a number I could do that on amongst other issues. This experience was not a good reflection on Europcar. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
STOKE ON TRENT, GB - Reviewed by FELICITY - 30 July 2018
" see above "
" the car and customer service was excellent but we were mislead over the age of the driver regulations, we were assured over the phone that 25 qualified you as a main driver only to be charged extra for a young driver on collection, very disapointing "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by IAN - 30 July 2018
" Good value "
" Very easy and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIAN - 29 July 2018
" Very professional and helpful. "
" Very professional and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 28 July 2018
" See above. "
" My booked car was NOT yet available at the time at Europcar. Instead to wait, the staff offered an upgrade (old game) that looked interesting. I took the upgrade, but after all it was too expensive, as there was no transparency on the final price sheet, what was the total amount and why it was so high. Transparency on the Europcar sheet must be improved. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
YORK, GB - Reviewed by GORDON - 28 July 2018
" When I returned the car I mentioned the seats where filthy the response was we are very busy so we go for quantity turn around not quality you cannot run a business with that attitude luckily it was just me in the car, a bit of retraining for the velet crew might not go amiss "
" Reception was good went to get car which was not the i booked I won't use cleaned more like rinsed of water marks all over the vehicle pretty poor really "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ABERDEEN, GB - Reviewed by CATHERINE - 27 July 2018
" I did not feel the booking form clearly explained that I would have extra charges levied which I understood I had already opted for onthe auto europe booking system "
" no complaints at all with Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by WARWICK - 26 July 2018
" AE continues to provide well priced rental deals over a range of suppliers. "
" Delay of 20 minutes before my turn to be called. Insufficient office staff on Sat morning. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIVE - 26 July 2018
" Very good service overall. "
" The staff were polite friendly and very efficient on both collection and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by SHONA - 26 July 2018
" Convenient airport location, pleasant staff albeit not enough of them. "
" I felt the 30 minute wait to pick up the car was excessive and more staff may be required at peak periods. Also the price was much higher then mentioned the email publicity I regularly receive. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOKE ON TRENT, GB - Reviewed by GIBBON - 25 July 2018
" Efficient service and good customer care "
" Efficient service and good customer care "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OXFORD, GB - Reviewed by TOMASZ - 24 July 2018
" No possibility to book a car with delivery service. "
" Everything fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 23 July 2018
" Your systems don't interface so the collection process is slow "
" Your systems don't interface so the collection process is slow Car had not been valeted Damage to vehicle had to be self identified and added to the paperwork "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
STOKE ON TRENT, GB - Reviewed by PATRICK - 23 July 2018
" ok "
" confusing pick up but got sorted "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SOUTHEND, GB - Reviewed by LINDA - 22 July 2018
" Very pleasant "
" Good little car Fiat 500. Staff friendly, helpful. Shame the deposit won't be returned as quickly as it was taken - that's my only criticism "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BASINGSTOKE, GB - Reviewed by STEPHEN - 22 July 2018
" Last minute booking showed availability that wasn't correct. Wasted trip to collection office and vastly more expensive car obtained elsewhere. Fine for holidays but no use for business people "
" Car not available at requested time so had to source another car elsewhere at much greater cost "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CARLISLE, GB - Reviewed by CAROLINE - 20 July 2018
" Autoeurope had v competitive prices as usual and making the booking was straightforward as always. I've never had such a battered hire car, but Europcar was entirely open and efficient so I felt in good hands with them. Had the rental price been much higher, however, I would not have felt the car was adquate value. As it was, it was fine. "
" Very efficient, friendly and helpful staff. The office was perhaps understaffed--the booth is small and could only take care of one at a time. However, the staff were totally thorough and efficient. Excellent. The car had been through the wars, and both Europcar and I missed that it had no rear wiper. The office did not question the issue when I returned the car, and were altogether helpful again. Apart from the wiper, their pre-hire damage list was thorough, and they were very reassuring about "fair wear" and how minor scratches etc were not an issue. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SOUTHAMPTON, GB - Reviewed by ANDREA - 20 July 2018
" great car, great service, excellent value for money. Will definitely use again "
" the car was amazing and clearly an upgrade from the simple "compact/mini" car that had booked and expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KHALID - 18 July 2018
" Best pickup experience ever. Brand new car. Excellent drop off. "
" Excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 16 July 2018
" The web experience was seamless. "
" The pick up and drop off processes were very efficient though more information about emergency procedures (e.g. breakdown and punctures) would have been appreciated. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by FIONA - 16 July 2018
" All good "
" Prompt and friendly service and helped with explaining car controls "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWBURY, GB - Reviewed by MARK - 13 July 2018
" . "
" No Ad blue in the car so it broke down. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by YASSR - 13 July 2018
" Misinformed on when young driver surcharge applies. - auto europe not prepared to accept fault. I didn't take the car as I was not prepared for the surcharge, due to misinformation. "
" Misinformed on when young driver surcharge applies. - auto europe not prepared to accept fault. I didn't take the car as I was not prepared for the surcharge, due to misinformation. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
EDINBURGH, GB - Reviewed by MARK - 12 July 2018
" very FRIENDLY AND MORE THAN HELPFULL "
" Despite the large holiday makers and awaiting over an Hr the Staff were very helpful and the high numbers waiting I have not seen in a long time, but professionalism shown by young female and added pressures was a credit to the COMPANY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARETHA - 12 July 2018
" Alex at the Manchester branch was most helpful. He proactively assisted when I realised I left the mounting stick of my satnav behind. Together we made a workable plan. A top employee. "
" Behind the counter girl could be friendlier. Drop off location was given verbally. No directions on paperwork. Given people are usually in a hurry, listening and the remembering a day or 2 later, can be a problem. Especially if you are unfamiliar with the area. I had to drop my keys in the Hetz box as I was not able to find the drop-off venue for Europcar in time to catch the booked train time from Manchester to Euston on Sunday, last week. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by THOMAS - 09 July 2018
" Satisfied with AutoEurope. Not completely with Europcar. "
" Car with a small damage that was not mentioned and not included in paperwork. The damage was noticed when giving the car back. I would be charged for this if I didn't notice the fact when collecting the car. This is befooling! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ADAM - 09 July 2018
" I would use Europcar service again "
" car we received was relatively new although change of gears required a lot of strength we are moderately satisfied with contacts with call center, three calls, four different advices we decided to go to car rental branch, and staff was very helpful there (Edinburgh's airport), our car was replaced and further journey was very pleasant, nothing to complain about "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by KEVIN - 09 July 2018
" I found it very expensive to hire a 7 seat family car compared to a standard 5 seater, also extra insurance puts increases price significantly "
" Counter staff were slow to deal with customers though my advisor was very helpful "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WATFORD, GB - Reviewed by GERONIMO - 08 July 2018
" Very friendly customer service. "
" Fantastic! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by AKIKO - 07 July 2018
" it was my first time to rent a car in UK though the stuff there were helpful and kind. so I'm satisfied overall. "
" kind stuff, very nice car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by RICHARD - 07 July 2018
" Easy to get a quotation, select and book. "
" Reliable "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEWPORT, GB - Reviewed by SANDRINE - 05 July 2018
" Everything was nice and easy, even got a free upgrade:) "
" Was great !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STEFFEN - 04 July 2018
" see text box above "
" dropoff was disappointing, the russian lady there made photos of some scratches on the tires which clearly were related to previous damage (reported as several scratches on the wheel rim of that wheel in documentation), still reported them as damage "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by ROBERT - 02 July 2018
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by CHRIS - 01 July 2018
" Very pleased with the excellent service and courteous attitude of the staff member who was an apprentice- well done "
" Easy booking, friendly and efficient counter staff - well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by STEFAN - 01 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANTONY - 30 June 2018
" Smooth experience and lovely car "
" Car upgraded at time of receipt, enjoyed the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWPORT, GB - Reviewed by KAREN - 30 June 2018
" Not a lot of difference to other rental companies. Enterprise do not charge to pick you up and drop you off, you charge to drop off the car and pick it up. "
" Office very busy with only one person working in very hot weather. I was told to sign the contract before seeing the vehicle condition and as it happened there was damage on the body work. It was noted down and a new contract issued but shouldn't been signed before being checked. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by FREDERICK - 29 June 2018
" The staff here at Newcastle Railway Station counter are very attentive and helpful, it it were not for them, I would use a company that's easier to access physically. "
" If there is one improvement you need to consider for your service counter at Newcastle Railway Station, it really does need to be located inside the station, instead of a very long walk outside when you are trailing suitcases and children. I'm sure you would increase your business tremendously. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GUY - 28 June 2018
" Really straight forward and got a good deal "
" Super service, definitely the easiest to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DOUGLAS - 27 June 2018
" As above "
" Arrived at desk 23.50 and because it took until after 24.00 to complete the collection, I was charged £50 "out of hours" fee. USB port not functioning in the car and so, could not charge phone etc. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PENZANCE, GB - Reviewed by AMANDA - 25 June 2018
" I found the booking experience very good however due to the reasons given in question 4 and the fact that I have had no response from your reservatios team I am unlikely to use or recommend this company in the future "
" I am surprised that I have received this email as I have been in contact with your reservatios team explaining the problems I had. After their initial response I have heard nothing.. I requested a 4 door vehicle as. I was transporting my disabled mother and elderly aunt. Although the voucher sent by Auto Europe stated Opel Astra 4 door or equivalent 4 door they offered me a 3 door and stated that if I had booked directly through them they would have guaranteed a 4 door. As I could not get a 4 door I cancelled the booking to date I have received no refund. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by KEN - 22 June 2018
" It was a friendly efficient experience at the pickup and drop off and we had no problems with the car throughout our nine days we had it. "
" It was a friendly efficient experience at the pickup and drop off and we had no problems with the car throughout our nine days we had it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GORDON KERR - 21 June 2018
" All was very good, thank you "
" All good except your voucher and Europcar website both showed this office was open from 1100 to 1700 on Sundays. It was closed at 1650 and notice on the desk said Sunday hours were 1100 to 1630. Also I had called Europcar and was told this offfce was open 1100 to 1700 on Sundays and that it was not possible to drop a car off after hours as there was nowhere to drop the keys. This is not correct, key drop off after hours is possible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 18 June 2018
" Very happy to recommend but would still check price comparison "
" Staff excellent. Still want to compare to other rentals before committing "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ERIC - 17 June 2018
" Very easy to hire. No problems at all. "
" Such an easy process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MICHAEL - 15 June 2018
" Great and efficient!!! "
" Great and efficient!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTSMOUTH, GB - Reviewed by CRAIG - 14 June 2018
" Great car very clean "
" Easy and very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROELOF - 13 June 2018
" Efficient, friendly and a great vehicle! Will use you again! "
" Staff at Edinburgh we're lovely and efficient and can recommend Carol highly - the wait before getting served was too long "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KENNETH - 11 June 2018
" Good value, quality vehicle and everything went very smoothly. I rent vehicles from other providers and this has been the best ever, outstanding. "
" Clean low mileage vehicle that was a smooth pick up and drop off. Paperwork all in place and staff were very pleasant and helpful explaining car equipment and location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by WARWICK - 10 June 2018
" I have had many rental contracts with Auto Europe and found the process easy to follow after the first one. "
" Booking clerk had to have two goes at getting my documents sorted and although I indicated that I have had many dealings with Auto Europe and Europcar I was still given suggestions that I didn't think were necessary. The vehicle I was given was very noisy in the transmission especially first gear. The dent on the bonnet needed to be repaired, it was rusting. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by GUY - 10 June 2018
" Really simple & efficient on line service "
" My flight arrived an hour (long haul from Dubai) early & I reached the rental desk 45 minutes ahead of schedule. As I was early I was told the car was available, but If I took it before the scheduled time I would be charged an extra day!. I waited as a result "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HERMANTO - 09 June 2018
" Flawless "
" Efficient service and car was clean and great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANSFIELD, GB - Reviewed by PHILIPPE - 08 June 2018
" A pleasure to do business with "
" Friendly and accommodating staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10