Auto Europe
- North America
- Central America
EXER GREECE CUSTOMER REVIEWS
- 8.5
- 8.6
- 8.3
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
EXER GREECE Car Rental Reviews
Average Rating for Exer :
KEFALONIA, GR - Reviewed by DAVID - 19 September 2025
" overall a successful hire "
" excellent service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by BRIAN - 14 September 2025
" Smooth very quick and efficient "
" Excellent friendly staff Nice car Good condition Windows needed cleaning inside and wipers needed renewing, giving a streaky clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by JAMES - 09 September 2025
" EXER were very quick and efficient from picking the car up and dropping the car back. Deposit was also paid back very quickly. Would 100% use again "
" EXER were very quick and efficient from picking the car up and dropping the car back. Deposit was also paid back very quickly. Would 100% use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KALAMATA, GR - Reviewed by ROBERT - 07 September 2025
" Apart from wrong phone number for the company booked car hire, the rest was pretty smoth. "
" Autoeurope had wrong phone number for company on the documentation. Apparently they had been informed by exer 6 moths proir to rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by RODNEY - 06 September 2025
" quick and easy process "
" quick and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KOS, GR - Reviewed by IOANNIS - 04 September 2025
" Easy and quick booking. "
" Great value for money. Recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SHAUN - 31 August 2025
" All good, keep up the good work "
" Very Good but having the choice of 0% excess would be an advantage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PATRA, GR - Reviewed by NIKOLAOS - 28 August 2025
" Easy to use. It offer a great choice of affordable and good quality car rentals "
" Very clear conditions, great value for money, knowledgeable and polite staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PREVEZA, GR - Reviewed by JAMES - 23 August 2025
" As previous. "
" Car provided had engine management light kit on arrival. Was assured that all was ok. 30 mins after leaving car started misfiring and we were stranded by the side of the motorway with our young children. Took an hour to be recovered. 24 hours to get another car that was in poor condition and had 116k KM on the clock. This company should be ashamed of themselves. Would suggest you review how they operate. The car originally provided was dangerous and not road worthy. Happy for you to contact me for more details. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by DIMITRIS - 22 August 2025
" ALL GREAT "
" ALL GREAT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by RICHARD - 19 August 2025
" Very easy "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MYKONOS, GR - Reviewed by JORDAO - 18 August 2025
" Highly recommend! "
" Very smooth experience, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PAUL - 07 August 2025
" Never an issue and usually the cheapest "
" Great staff, very friendly and helpful ! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by LISA - 06 August 2025
" Very easy to use website when booking and much better value than other companies "
" Very friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by STEVEN - 05 August 2025
" Easy to use "
" Very pleasant none of the hard sell you get from some companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by PAUL - 05 August 2025
" The staff and service were great. However, the quality of the car was shocking! "
" The staff and service were great. However, the quality of the car was shocking! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HERAKLION, GR - Reviewed by ANTONY - 31 July 2025
" Never to be used again that company exer!!! "
" They riped us off when dropping off the car and charged us 88 euros for a part they've moved which should of cost about £10 to replace. Not very happy customer would like a refund please for the part at least. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PREVEZA, GR - Reviewed by GEOFF - 29 July 2025
" If this is the sort of service to be expected from rentals through this service we will not be using it again. "
" The car had engine faults within an hour of us picking in up. It needed to be regularly restarted to clear errors and would then ping up with engine fault every time we tried to climb a hill. It was very stressful and we were not given a way to contact the garage. The children were very worried about the repeated warning signs and it ruined what should have been a lovely day exploring the area. We told the counter staff on returning the car and it seemed that they knew about the error. I showed him photos of the repeated warning messages and asked for some money back. They refused because they said we had booked it through an agent so they did not have any money from us. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
THESSALONIKI, GR - Reviewed by GEORGIOS - 29 July 2025
" As always very satisfied "
" Good customer service "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SERGIO - 28 July 2025
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by DAVID - 26 July 2025
" General experience from booking through to car dropoff was very good. Value for money on the rental. "
" Counter staff were friendly and professional, both pickup and dropoff were efficient and easy. The car had done 100,000 km so was a little tired but did the job. It struggled badly uphill but never having driven a Toyota Aygo before I wasn't sure if that was a general issue with them or if this one had a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KALAMATA, GR - Reviewed by ADRIAN - 20 July 2025
" Feel violated, abused, conned and stolen from. I am a 59 yr old slow driver and have used Auto Europe and recommended you many times. Not your vault but you really should know. "
" Accused me of ruining clutch after approx 70 km on a car with 86,000 km on, non working windows and car charger and broken parcel shelf. Told me they didnt have another car when I asked for another one. On leaving their compound it was obvious that the clutch was wearing out. Charged me 402 Euros for the repair....... an absolute disgrace. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by NIGEL - 09 July 2025
" The staff were very friendly but could not help me I later that day had a stroke & could not contact you. I am better now, but need a refund to help pay my hospital bills "
" I did not rent a car because I had no credit card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAROS, GR - Reviewed by MARK - 08 July 2025
" overall satisfied "
" was fine, disappointed to be charged for a very minor issue with tyres that could have been there before I got the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SANTORINI, GR - Reviewed by ANITA - 07 July 2025
" Booking with autoeurope was easy - wouldn't recommend Exer at all "
" They tried to get us to pay for cleaning the car, when the inside was spotless and the outside was dusty- the manager specifically said dusty was fine and damage to the car that we didn't cause - the lady kept saying "don't worry, insurance will pay" - I was fuming! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by RICHARD - 06 July 2025
" As stated above, it appears that changes have taken place, both with Exer and your own parent company, and this has resulted in a very degraded service. Exer were very good,but like me, frustrated with your inefficiency and apparent indifference to distress caused by you to your customers. "
" On arrival at Kefalonia airport EFL we were expecting a man holding a notice with our surname on it, at 2pm. However no such man appeared. I called the greek number you supplied and it went to a voicemail. I called Auto Europe who seemed unaware of any arrangement other than we had to walk with all our luggage to the Exer car depot but directions were vague. We walked to Express Hire and they said the Exer number you supplied was out of date but they called Exer who then sent a car up to Epress to collect us. Exer advise us that you have out-of-date information on your vouchers and you do not update this despite them asking. My friend who said he always uses Auto Europe has also encountered a problem with another car hire company booked through yourselves. I doubt that either of us will be using you again. Exer were fine, you are the problem. You need to know this. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAKYNTHOS, GR - Reviewed by RONALD - 03 July 2025
" See above "
" One of the quickest and friendliest handovers I've ever experienced at a rental company, I'd have no issue using them again or recommending them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ROBERT - 27 June 2025
" Good, straightforward hire. "
" Very friendly and efficient. Very close to the airport but the walking directions could have been a little clearer. The AutoEurope booking was for a 'full to full' fuel tank but on pickup it was only a third full and had to be returned the same - which is always tricky. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by CLIVE - 20 June 2025
" We always trust Auto Europe and like the way the website works etc. booking is very easy. But starting to feel that the hire companies are not quite as accurate as they make out. "
" Had booked a car that was to receive and drop off with full tank, sadly it was at 3/4 which is a right pain to work out on return. We booked a jeep renegade for fun and was disappointed to get a Toyota CHR, understand that it is always 'or similar' but this company says they don't even have them so feel a bit cheated by that booking process. The car lacks air vents in the back (none at all!) so in the extreme heat it was a fridge at the front and Luke warm in the rear. Also slapped with £75 breakdown cover charge, basically frightened into paying it because Crete is mountainous and we were told we would be stuck if we didn't have it and needed it. Made the overall hire cost significantly higher. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MYTILINI, GR - Reviewed by SIMON - 14 June 2025
" Not a great experience but it was a very small Greek airport and the whole car hire pick up arrangements seemed disorganised, however, we accept when in Greece you have to expect these type of things. "
" It took ages to find the representative at the airport as they weren't waiting for us at arrivals as per the instructions and they were very difficult to locate and we had to make several phone calls. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by CHRISTOPHER - 14 June 2025
" EXER is not my best experience of a hire company. At least they dropped me and my wife at the airport on departure. I think your details of EXER are not up to date as there was no meet and greet and the Greek contact number on the voucher was not correct. "
" I was not met at the airport as per the meet and greet on the voucher. I phoned the Greek number on the voucher - company out of business. I had to phone Auto Europe in the UK to find the location of EXER, then walk there with my cases, no apology from EXER , NOT IMPRESSED. If I had not phoned to get the location of EXER, I would have been stranded without a hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
RHODES, GR - Reviewed by KERRY - 12 June 2025
" . "
" The directions of where to pick up the transfer to the car office could be much clearer, I had to phone the office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by DENNY - 04 June 2025
" Will use Exercise again next time well recommend "
" Great company no trouble at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ROBERT - 04 June 2025
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORFU, GR - Reviewed by NICHOLAS - 31 May 2025
" I've used Auto Europe many times. This wasn't the best deal or car I've had. "
" Hard sell for full insurance "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by LUKE - 27 May 2025
" Great service "
" Great service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 26 May 2025
" Autoeurope are my turn to hire car provider. This really is the first time they have messed up. "
" This could have been the perfect car hire experience. Unfortunately autoeurope posted the wrong collection information. When we eventually collected the card the counter staff told me this was an ongoing problem which their head office seemed unable to rectify. What a shame as a simple remedy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by YVONNE - 23 May 2025
" Great experience with Auto Europe, slick, seamless, good customer service and good value. "
" Service was great. The car itself had done over 134,000 miles and felt old and was rattling quite a bit. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SKIATHOS, GR - Reviewed by PETER - 23 May 2025
" Very pleased with everything "
" Helpful staff and very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by SAMANTHA - 07 May 2025
" All went to plan "
" Exer was a great company to hire a car from from collection to drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by MARTIN - 26 April 2025
" Very good price. Easy to use web site "
" Very friendly staff. Car was well used but clean and tidy. Mini bus to and from airport was easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by CHANDRESH - 15 April 2025
" Friendly staff, good value for money "
" Friendly staff, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by MATTHEW - 11 November 2024
" Excellent Service from airport pick up and drop off to ease of collecting the car. Pleasant staff, no issues. "
" Excellent Service from airport pick up and drop off to ease of collecting the car. Pleasant staff, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by JONATHAN - 01 November 2024
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
RHODES, GR - Reviewed by NOEL - 29 October 2024
" I always use Auto Europe when travelling and get great customer service if required and good value. "
" There was nobody at the pick-up point and I trouble getting my phone to work so it was 30 - 40 minutes before I was collected. The people were friendly and helpful, the car had a lot of damage all round so I took a quick video in case of issues when dropping it back off. There were no issues though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KALAMATA, GR - Reviewed by MARY - 28 October 2024
" It made the whole car hire, less stressful and they were great ambassadors for the Peloponnese. "
" Spyros and his colleague were helpful to the max, on great places to visit, recommended places to stop, see sites and eat. They were honest and rare example (in our experience), of car hire places, that did great service, but didn't want to load you up with other costs. In short, a fantastic experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JONATHAN - 26 October 2024
" As above. Wholly unsatisfactory. "
" Didn't meet us at Airport as I had been informed, I had to find their carlota after waiting for half an hour. The car was covered in scratches and dents. I was told not to worry about this, all will be fine. I am not an idiot and know how these companies operate. I took 25 photos of the damage and made sure the member of staff was shown in the pictures. The interior of the car was also badly stained. I was not issued any paperwork on collection. On returning the car, a different member of staff tried to imply the damage was caused by me. I then showed all the photographs to him, which were dated from the collection date. I also showed him pictures of the fuel gauge showing I had returned with more fuel than I had got on collection. I have no doubt whatsoever, had I been inexperienced or nieve in these matters and not taken all the pictures I would now be arguing the case to redeem a large amount of money exer were claiming for damages. I did not receive an email or paperwork on return and had to chase this up with your own office the following day. All in all the hire was a shambles and a farce. The car was fit for the scrap yard and exer gave the impression of being a bunch of bandits. I will never knowingly use exer again and will think seriously before using auto Europe again as I was not aware you were passing the booking to a 3rd party in the first place. The entire experience was wholly unsatisfactory, unprofessional and actually quite unsettling. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
KALAMATA, GR - Reviewed by JOHN - 23 October 2024
" All excellent "
" It all worked exactly to plan. Yanni met us at the airport and he was helpful, imformative and a nice man. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEVEN - 23 October 2024
" Very professional from start to finish, all for an excellent rate! Very satisfied customer. "
" Very professional from start to finish, all for an excellent rate! Very satisfied customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALAN - 22 October 2024
" Wonderful "
" Quick and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by RONALD - 21 October 2024
" reservations@autoeurope.co.uk Hi Voucher No UK5705793-1 Re Car hire from Athens Airport. On your voucher it states directions at airport , on arrival Exit at N85, there is no such exit no in airport. On arriving we searched for N 85 Nobody at arrivals hade any idea concerning N85, so on exiting arrival's to look for N85. We where wondering around for something that did not exist, now time was getting on By the time we did find our Mini bus connection It had left the airport and we had to wait for over 1 hour and in total one hour and 30 minuets after I had to phone hired car company. Not a good start for my holiday. Your directions should of stated that On arrivals Exit No 5 turn Right for 20 meters and pick up bus is on your right. "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KOS, GR - Reviewed by MONI - 15 October 2024
" Auto Europe replied promptly to my email informing of the above, offering a refund or to book another car. We opted for a refund. I also asked to be reimbursed the taxi fee and was told to fill in a complaint form. I find this unreasonable. The taxi costs should be reimbursed without having to start a complaints procedure. "
" Our flight was 1.5 hrs late. The Exer office was closed when I wanted to collect the car even though my booking confirmation said 'open all day'! We had to pay for a taxi to our holiday accommodation. When I phoned the next morning I was told that my booking was cancelled as I had not been in touch within 2 hours of collection time, apparently as per their t&c. I was not aware of such a clause. No other car was available. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MYKONOS, GR - Reviewed by BJORN - 15 October 2024
" Got the car quickly and delivered it efficiently. No problems returning the car. "
" Had to walk 150m from airport terminal to Exer office (it did say it was in the terminal when I ordered the car), a bit confusion there, but after that all fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by ROBERT - 15 October 2024
" This is the second time this year I have used Auto Europe for an overseas car hire and I see no reason why I wouldn't use Auto Europe again when I have a similar need in future. "
" To be fair, EXER were very cheap for the basic price (excl insurances), so we shouldn't be surpised that the rental vehicle was well past it's prime and showing the signs of a hard life. But the car kept going and the remote locking even worked sometimes too. I think the next time I would look harder at paying more for one of the bigger name companies. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
RHODES, GR - Reviewed by SHEILA - 13 October 2024
" Great car. All good. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KALAMATA, GR - Reviewed by MIKE - 12 October 2024
" I would book with Exer again "
" Friendly Staff. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GARETH - 11 October 2024
" The booking process was clear and the quote provided very competitive! Booking confirmation and details seemed very clear but we looked for an auto europe representative upon arrival (not appreciating that we should have been searching for the EXER representative - perhaps this could somehow be made clearer on the voucher - we do acknowledge that EXER is named on the voucher! "
" EXER picked us up from the airport and dealt with the booking very quickly and efficiently! We were advised to take photos of the vehicle before setting off which we did. There was some confusion as to where the vehicle should be returned as the voucher and EXER's own reminder stated the vehicle should be returned to the airport which we did but upon calling EXER were advised that the car should be returned to their office and that they would subsequently carry us to the airport which they did! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by SAMUEL - 10 October 2024
" Just excellent "
" Exceptional. Truly honest company, no concerns of being extorted like previous companies. Provided a lift to the airport on our flight back as a kind gesture. Lovely people and a lovely company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PREVEZA, GR - Reviewed by MARTIN - 08 October 2024
" I felt a bit under pressure on collection. "
" I was sold extra insurance for being over 50 and extra insurance to use a ferry. I am a bit dubious about this. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SKIATHOS, GR - Reviewed by PAUL - 07 October 2024
" Car had lots of minor damage which considering it is the end of the season is expected. Car was clean inside and out on collection. Collection and return to airport from hire location was good. "
" Car in poor condition. Washer bottle empty, wiper needed changing, clutch on its way out "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CORFU, GR - Reviewed by PETER - 06 October 2024
" Car was a bit tatty but great value for money "
" Would have given a 10 for drop off if I could have used the loo "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
KEFALONIA, GR - Reviewed by PAULA - 05 October 2024
" Upon arrival at the airport we wasted quite a bit of time trying to find the Exer office! "
" All good apart from the fact that we were expecting to be met at the airport by Exer (as specified on the booking confirmation), but that never happened! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
RHODES, GR - Reviewed by CARL - 04 October 2024
" Had to cancel as counter staff only stick around until 11pm local time, despite 4/5 other competitors around at midnight. We had flight delays which meant had to cancel. Still waiting for refund "
" Had to cancel as counter staff only stick around until 11pm local time, despite 4/5 other competitors around at midnight. We had flight delays which meant had to cancel. Still waiting for refund "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HERAKLION, GR - Reviewed by HUXLEY - 04 October 2024
" Auto Europe are fine - usual stuff about extras here and there but it's what you find everywhere with the cheaper end of the car rental market. They are careful to warn you of all the pitfalls of paying etc. "
" Having seen some unhappy feedback from other reviewers we were a little apprehensive about what the experience with Exer would be like but we were delighted with the friendly helpful staff and excellent service we received. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by SUSAN - 04 October 2024
" All good and will use again "
" Friendly staff, easy process "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by PAUL - 03 October 2024
" Good "
" Was charged €40 because plane was late. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by TIMOTHY - 03 October 2024
" Al good "
" Great pickup, lovely customer service, hassle free, good value, nice car. 11 out of 10 for this company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by JEFFREY - 03 October 2024
" See above "
" Everything from shuttle us pickup to drop off back at the airport was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GARY - 01 October 2024
" We have used autoeurope before and we will continue to do so but maybe will choose a larger firm as it is too stressfull having to go through the insurance scam all the time! "
" It was all fine until they tried the hard sell for the insurance. We said that we had already taken out the peace of mind insurance with yourselves and we were told that it did not cover anything that they offered - ie tyres, underside etc. It was basically a scare tactic in order to try and make us buy their additional insurance - I guess they get commission. This was not nice and we were convinced that they would be finding fault with the car when we handed it back but it was OK but we did not like this tactic they used and if we did not know better, it would have been easy to buy their insurance as well "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by KEVIN - 29 September 2024
" Would recommend using this company, this is the first season at Thessaloniki Airport and if they maintain the level of service I experienced I can see them being very busy. "
" This is the first time I have used EXER. Everything went with ease, from having to contact them as flight was delayed slightly, to pick up at airport, ease at collection office and returning car. There were a few dents and marks on the car on pickup but all was documented and I covered myself by taking photographs to ensure no issues on return, but there were none. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KALAMATA, GR - Reviewed by PAUL - 29 September 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DAVID - 27 September 2024
" Applied for refund to Auto Europe by email second day of holiday. Not heard anything. Tried number several times and all you get is "The office is closed". Not happy at all "
" Delayed flight. Got to Thessaloniki at 2215. Driver from Exer turned up at 2245 saying unless we agreed to pay €40 he wouldn't transfer us. When we got to office he stated that the only car they had for me was a BMW automatic. I'd never driven an automatic before but fortunately a couple who had been on the same flight said they would swap as they had an automatic car at home. They had paid far less than me and had hired a 5 speed manual fiat that had frontal damage. I asked for some money back and it was a case of like it or lump it with him saying they were nothing to do with Auto Europe. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
CHANIA, GR - Reviewed by ROBERT - 26 September 2024
" As above. "
" Car was an old Fiat Panda, not remotely similar to a Toyota Aygo which is a fairly new model. The Fiat Panda had lots of small scratches and dents, so checking all of these on collection was practically impossible. Car supplied had 3/4 of fuel and EXER said return with 3/4 fuel. It was supposed to be Full to Full. How do you fill a fuel tank to only 3/4? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
THESSALONIKI, GR - Reviewed by JOHN - 25 September 2024
" I wouldn't want to risk service like that again, I'd rather go with a bigger brand. "
" Collection and drop off staff member was late for the pick-up from the airport, sped dangerously on the way, was surly, tried to charge us for extras, took ages to do the process (despite us travelling with two infants) and didn't demonstrate or assist fitting the child seats. Terrible customer service. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by RACHEL - 23 September 2024
" Positive and easy process "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by ANDREW - 23 September 2024
" Very satisfied overall. "
" Very satisfied overall "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ANDREW - 23 September 2024
" Overall a good experience, apart from the pick up "
" It was stated on the Auto Europe booking form, that Exer would meet us at the airport. This did not happen. There was nobody to meet us, and our flight was on time. We did not know where they were located. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by MICHAEL - 22 September 2024
" All went smoothly and quick dropped us back at airport even though it was only 200 yards away "
" Quick and easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALWYN - 21 September 2024
" To Europe said my car was on airport it turned out to be off airport. "
" Excellent company except for the fact it was advertised as being on airport. It was actually off airport and there was no one to meet me when I exited the airport. I had to ring the number of the company which was not the agreed procedure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ASHLEY - 19 September 2024
" Nice car, good value, helpful staff. "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MYKONOS, GR - Reviewed by IDAN - 16 September 2024
" No surprises. "
" My only comment that I didn't get the exact car I requested. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by REBECCA - 16 September 2024
" As above "
" Decent car, lovely people. Whole transaction seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by KONSTANTINOS - 15 September 2024
" I strongly advise against using their services! They are unprofessional on every level "
" I was very dissatisfied with my experience; the car was in not good shape. The key remote didn't work , and the clutch was very hard to press . Even after I reported these issues, the staff seemed uninterested. Moreover, the vehicle was covered in dents all over! On top of that, the staff exhibited rudeness, acting rather aggressively, and appeared to be disorganized overall. I overheard them making negative comments about others and their families, which was incredibly disrespectful to those who came to them. There was a clear lack of courtesy! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PREVEZA, GR - Reviewed by LESLEY - 10 September 2024
" Counter staff friendly, good english for communication, car was in good condition, no issues apart from wait at collection. "
" Only issue, we were kept waiting for quite a while (about 40mins), the car was not ready when we arrived. Other than that all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by ALEXANDER - 01 September 2024
" I would go to europcar or hertz for a rental car in future. I was really disappointed and just felt like it was set up to take advantage of people. "
" We were charged a €40 late fee for arriving out of hours. We paid for the damage waiver as I didn't have a credit card, when we returned the vehicle the way he inspected the vehicle and asked if I had any pictures implied that I would be having to pay for damage that I had not done to the car before he realised we had paid the waiver fee. I would go to a larger car hire company in future as I feel like there's no procedures in place to monitor damage to the car from previous rentals. It was dark when we collected the car so we wouldn't have noticed a small scratch or dent, which we could have easily been charged for on returning the car. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
KALAMATA, GR - Reviewed by FRANCES - 26 August 2024
" Very helpful and friendly. Good car. "
" Very efficient and friendly. I left something in the car and they "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 25 August 2024
" This was not a good experience for the start of our holiday . Very stressful for all six of us and our first day was ruined. The replacement vehicle which they delivered to us was very good . "
" Not met at airport as expected . Waited an hour before being told we had to walk to office to pick up car . Car booked was unavailable and we were given an old 9 seater instead of a 7 seater . Lower slide on door broke on journey to villa and had to be held in place. Two warning lights on dash came on after 20 miles. Told they would bring the car we had booked to our villa that day . It did arrive but not till 8 30 pm . "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by JONATHAN - 22 August 2024
" As above. "
" Overall we were pleased with our car hire. However, on arrival we were not met as promised with a hand-held sign. Instead we had to wander around in the dark - it was 10pm - trying to locate the EXER office, which wasn't obvious, and with phones still not fully into Greek mode, it wasn't just a question of using Google Maps. However, after that, all was good and the guy helping us was very accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PREVEZA, GR - Reviewed by MARK - 18 August 2024
" I will warn everyone I know that this is a scam and not to use Auto Europe. "
" There was no car and I have been charged. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SKIATHOS, GR - Reviewed by ALAN - 13 August 2024
" No comments - the car was booked by a third party "
" Car good with no problems using it during our stay. Much more expensive than I expected "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CHIOS, GR - Reviewed by DERYA - 05 August 2024
" Unfortunately, I had a bad experience as explained above. I have another travel to Basel in November and I will give another chance to AutoEurope since the first experience happened in a small Island and in big cities I do not expect same partner rent car office. "
" Unfortunately we had a really bad experience. First of all,in the chios Island there is no EXER office at the port which it is under another brand name called "Smart". It took almost an hour to find from where I can get the car. I called AutoEurope help desk also nobody responded due to Sunday. After I found the office, the car that gave me is not the one that I rented from your website. I clearly mentioned that we will be 5 person with 2 big luggage. The car that gave us is like fiat 500 without any baggage place. Our 2 big luggage could not fit in the car which we need to make 2 time travel from the port to our hotel that half of the group needs to wait at port more than a hour. Last but not least, the staff is really rude and disrespectful. I have mentioned that this is the car that we do not rent and show the picture of the car from booking confirmation. The response that I got is "take it or leave it". I am also a business man and this kind of partners can damage the reputation of any valuable firms. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by MARK - 31 July 2024
" Don't use Exer in future. I will be sticking to the large brands in the terminal. "
" Wasn't picked up at the terminal, contrary to the instructions on picking up the car, so had to call. Then had to wait for an hour in the heat until we were dealt with. Car was dirty and not in great condition. When dropping off, was held up by half an hour, only to be told, when I asked, that everything was fine and I could go. I then had to walk to back to the terminal rather than being dropped off. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
HERAKLION, GR - Reviewed by IAN - 22 July 2024
" As mentioned above, we had to pay 40€ extra when at no point making the reservation (or after booking) were we told EXER offices were open until 10pm, not 24/7 and we had to pay a 40€ surcharge! "
" First of all on my booking confirmation you said that EXER were 24/7 when they are NOT. They close at 10pm and we had a 90 min delay so we were at the pick up point at 1020pm. We only managed to get our car because the driver kindly swung back to the airport to see if we were there (as he had just finished with a customer). Whilst we were getting our car he got a call that another customer had landed. We were very grateful at first, until he said there'd be an out-of-hours charge of 40€! Had I known about this in advance I would have booked with a dealer who was on-site at the airport. I would like to know how I can claim these 40€ back from you because you informed us EXER were 24/7 (and no OOO fees were communicated) My rating on recommending you below is based on this experience only. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by PATRICK - 14 July 2024
" Very simple process. From stepping off the plane to collecting the car was less than 30 minutes. "
" Very easy and friendly service. The car we hired was clean and new. Would highly recommend and I will be using again next time I'm in Greece. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by CRISTIAN - 06 July 2024
" Everything is was perfect just one small thing how we can finding them "
" Very good services. I strongly recommend it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by ADRIAN - 06 July 2024
" Experience with Auto Europe wasn't bad but I feel the organisation should be vetting the companies it promotes. "
" There were numerous areas of damage to the vehicle I was allocated. The Agent took photos at the collection but these were not subsequently provided with the collection form. They could also not be located at drop off and I was told the original agent had been fired. The drop off agent alleged that there was damage over and above that at collection and I was forced to pay for this damage despite there being no photographic evidence of the original condition. It felt like I was being scammed but as I had a plane to catch I had no option but to pay. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KEFALONIA, GR - Reviewed by ALAN - 04 July 2024
" Close to terminal, helpful and friendly staff "
" All good, minor issue with car (tyre pressure warning) but wasn't a problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANTORINI, GR - Reviewed by MARTIN - 02 July 2024
" No problems. "
" Very friendly and helpful staff on pick-up and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ROBERT - 24 June 2024
" Two comments 1. The car was meant to be picked up at the airport. After waiting 20 minutes I contacted yourselves who tried unsuccessfully to contact Exer. With vague instructions we managed to find their depot. Not a great start to the holiday. Drop off was also at their depot rather than the airport. 2. The car to be provided was meant to be a "Hyundai i110 or similar mini 4 door car automatic". We got a Fiat 500 2 door auto. "
" The staff at Exer were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by GERALD PETER - 13 June 2024
" It was great from start to finish all staff were polite courteous & efficient! "
" Great experience good car Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by JOHN - 13 June 2024
" Not happy about the experience, taking liberties with tired tourists after a long flight. Learnt my lesson not to trust car hire companies "
" I hired the car expecting a nearly new hire car, what I got was a very old car with scratches and dents on every panel, so many it was impossible to log all the scratches and damage to the vehicle. I made my views clear as they demanded €800 deposit for any damage, I asked for another car but was told there wasn't any, although there was plenty of vehicles available in the compound. Upon driving back to my hotel I found the air conditioning did not work, I emailed EXER but had no response. For the first 2 weeks I was only doing short journeys. On the last week I needed to use thd car on long journeys, the temperature was up to the 40s so needed air conditioning working, I had to drive an hour to ask for a replacement vehicle, they did but gave me another old car, slightly better paintwork but air conditioning wasn't great. In my opinion the cars given to me are not suitable as hire cars as they are too old. They haven't as yet returned my deposit to my card. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
RHODES, GR - Reviewed by GRIGORIS - 10 June 2024
" This is not the first time i rent a car on this site. My reviews are only positive. "
" Unfortunately, my flight was delayed and the company representative did not meet me, as they worked until 22:00, and I arrived at 23:30. They explained this by saying that they had recorded my flight number incorrectly. Unfortunately in Rhodes almost everything closes after 22:00. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by ALAN - 28 May 2024
" Everything excellent "
" Everything very good especially no pressure put on me to purchase excess insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by ANTONY - 28 May 2024
" Make sure to take plenty of photos "
" We were not met in arrivals but had to find exercise and there was a bit of delay / queue Also on return chap went straight to a piece of chipped paint which was already there. Luckily had taken a photo "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
KEFALONIA, GR - Reviewed by IAN - 24 May 2024
" Friendly service, but not at all punctual for pick up and drop off "
" Not met at drop off time. I had to take the car to their depot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by PHILLIP - 23 May 2024
" a smooth operation. "
" the greeter took the trouble to lead my party to the hotel , incredible service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by RAYMOND - 19 May 2024
" I like to use AutoEurope , you provide a value for money service with good terms and conditions. I have never been disappointed with you. "
" On the voucher it said I was to be met in arrivals by an agent with a name sign, I wasn't but as I have been to Chania before I knew where the offices were ( not far from the airport as on your description). The agent said I was upgraded to a larger car which is not an advantage in Crete for parking etc, that's why I always ask for small cars. The car was a worn but functioned ok, its difficult to assess any damages before hire in the dark but it was my choice to arrive late in the day. The staff overall were good the car worked well if a little tired looking. But it was a good deal I didn't feel any need to complain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
RHODES, GR - Reviewed by STEPHEN - 19 May 2024
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KEFALONIA, GR - Reviewed by DAVID - 16 May 2024
" Very satisfied with all aspects of this rental: price, booking procedure, very friendly, helpful and efficient staff at EXER pickup and drop off, no aggressive insurance 'hard sell'. Great experience. Would highly recommend both Autoeurope and EXER. "
" Very friendly, helpful, welcoming staff at EXER, Kefalonia airport, no insurance 'hard sell', very efficient pick up and drop off. Great vehicle. VERY satisfied. Would DEFINITELY use EXER again and highly recommend to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 06 May 2024
" Appalling. Went back to the airport, luckily the Avis desk was still open so hired a car from them instead. I trust i will get by money back and be compensated for the extra cost. "
" We paid in advance for the car but their was no representative from Exer waiting for us, there was no answer from the 24 hour telephone number, the Auto Europe office was shut so walked with our suitcase to the Exer office which was shut. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by ERIC - 20 April 2024
" Great service , well presented car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 19 April 2024
" Always good value for money, and for all of our guests. "
" Car was ready on arrival, clean. Car left on departure, not so clean :) Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAKYNTHOS, GR - Reviewed by TIMOTHY - 16 November 2023
" Good value for money. "
" Exer staff at Zakynthos Airport were very efficient, helpful & friendly. The car was fine, exactly what we needed. Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by BENJAMIN - 09 November 2023
" The staff where nice,but the car was poor. "
" The car should not be out on hire , The drivers side door was badly damaged and lots of body damage all round "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
HERAKLION, GR - Reviewed by SHIMON - 03 November 2023
" 10 10 10 10 "
" I have only good things to say ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KALAMATA, GR - Reviewed by STELLA - 28 October 2023
" Generally good but the damage to my first car was to the bumper which already had an issue. I do not think I should have been charged with the full cost of a new bumper. "
" A rolling rock damaged my first car. I was charged too much, in my opinion, but I was given all the documentation to make an insurance claim and have received payment. It would be useful if ALL the documents could have been provided by email. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by KARL - 26 October 2023
" Stress free, easy to do. "
" Very efficient friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAKYNTHOS, GR - Reviewed by KEVIN - 24 October 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MEGAN - 23 October 2023
" Top draw "
" It was a really good service and price will definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAROS, GR - Reviewed by ALAN - 23 October 2023
" We often use Auto Europe and are happy with the great value deals they often offer. "
" The car we were given was pretty old, but we prefer that to a brand new car as we do not need to worry it about it so much. We were very happy with the car rental and the service received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORFU, GR - Reviewed by SHARON - 19 October 2023
" Very efficient and quick "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAROS, GR - Reviewed by JOHN - 17 October 2023
" xxxx "
" Would have preferred normal gears not automatic. No one came to drop off point at the airport Otherwise no problems "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 16 October 2023
" Great price easy process "
" There was nobody at the office for drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
SANTORINI, GR - Reviewed by IAN - 13 October 2023
" the kindest thing we could say was that the car was probably appropriate for our needs and the poor roads in the area. "
" 1 the agent was not present at the airport to deliver the car - third party car provisers called them for us and they subsequently arrived on foot. 2 the pick up was transacted behind a car wash facility near the airport, that we had to walk to down the access road and then through a small industrial estate - I dont think the company has an office... 3 the car had an engine warning light on permanently 4 the car had tyre pressure warning lights on permanently 5 we had to call the agent half an hour before arriving at the drop off, which was done at the same place as the collection. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
KOS, GR - Reviewed by STEVEN - 13 October 2023
" Always use Autoeurope first class service. "
" Car was well worn 70000km on the clock plus a clutch that was about to fail. Staff were very engaging but felt the clutch would last my rental. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
KALAMATA, GR - Reviewed by MARTIN - 11 October 2023
" All appeared to seamless from booking , email communication, pick up/drop off and reasonably good value for money given cost. "
" Very professional approach , especially given we were regretfully the last ones to get through passport control. Pick up representative had obviously had to wait but very positive greetings and got us to office quickly , paperwork done , vehicle check and on road. Helpful free upgrade when he viewed our luggage requirements. Helpful local suggestions etc. Return just as efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KOS, GR - Reviewed by NICOLA MARY - 11 October 2023
" Everything went very smoothly "
" Everything went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KALAMATA, GR - Reviewed by KEVIN - 11 October 2023
" Ioannis and Spiros provided a friendly and professional service. "
" Airport pick up clearly visible as we left the terminal. Five-minute drive to the rental site. Ten minutes for paperwork and formalities and away we went. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KOS, GR - Reviewed by JOHN - 09 October 2023
" I would highly recommend this particular EXER location at Kos Airport and the manager/staff, plus would definitely consider EXER again when next thinking about hiring a car elsewhere in Greece. "
" I have never personally rented a car overseas before as when on a film project the production company arranges this, so was cautious which rental company to chose considering some of the horror stories you hear, but must say my experience with EXER was 1st class. From the moment I walked in the door I was greeted with such fantastic service and courtesy by the local staff, especially by the manager who kindly upgraded my vehicle even though my rental was just for 3 days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KALAMATA, GR - Reviewed by PAUL - 07 October 2023
" Easy to use "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KOS, GR - Reviewed by ROBERT - 06 October 2023
" Overall quite happy "
" I would have preferred the pick up to be ON the airport not AT the airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by BEN - 05 October 2023
" Staff dropped us back off to the airport with our luggage so we didn't have to walk. Great service. "
" Quick and easy pick ta "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by JEREMY - 05 October 2023
" Staff were very friendly and helpful. We were collected and taken back to the airport which I thought was very helpful. The car was more than adequate for what we needed and the process was very quick and fairly straightforward. I would definitely consider using EXER again if and when returning to Kefalonia. We had a good experience and had no problems at all. "
" The staff at EXER were very friendly and helpful and collected us from the airport as promised. We were given an Opal (Vauxhall) Corsa which was adequate and comfortable and we had no issues with the car whatsoever. The only "niggle" I had was that the car only had a quarter of a tank of fuel, so I had to find a petrol filling station as soon as I left their depot to make sure I had enough fuel to get by. However, I did manage to find a petrol station fairly easily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by GRAHAM - 04 October 2023
" Improvements outlined above need to be made before I would recommend but I would book again. "
" This is a new company so I just want to leave some observations about the service which I feel could be improved. We were told someone would greet us at arrivals with a sign with our name on which didn't happen and I had to call the number to let them know we were waiting before anyone came. We had booked a small car but were told that there were only two cars available, take your pick! - we chose the Suzuki Swift which was OK but had numerous dents and scratches and no petrol and a warning light on the dash. Other than that, all fine and very close to the airport which was good. I think if these service areas were improved it would be a really good alternative to the larger car rental companies. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
KEFALONIA, GR - Reviewed by COLIN - 28 September 2023
" The only thing I would mention is that there was no receipt of dropping off the car, and no record of the fact that it was returned with no damage and with a full tank of fuel. Then no acknowledgement that the damage deposit (£700) would be returned. Still not sure when the deposit will be returned. "
" Met us at the airport even though we were slightly early. Very nice man. Car was ok, Dacia not the greatest vehicles!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by IAN - 26 September 2023
" As above, great service "
" Car delivered to hotel at no cost, and returned to hotel after drop ff, great service, nice small car as requested at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KALAMATA, GR - Reviewed by STEVE - 26 September 2023
" Superb "
" Great company very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by COLIN - 26 September 2023
" Complained upon my returned from holiday only to be told it will take 6-8 WEEKS to resolve "
" First car was little more than a van, which broke down the next day. It was replaced by a small car when I ordered a compact car originally. Terrible service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZAKYNTHOS, GR - Reviewed by FRANCINE - 26 September 2023
" See complain above! "
" The only complain is that we haven't had our €500 deposit back yet???? Could you please chase it up? Thanks you! Francine Corbin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAKYNTHOS, GR - Reviewed by IAN - 26 September 2023
" Would definitely recommend. "
" Excellent experience from start to finish. Very professional dealing with EXER, the persons at both pick up and drop off could not have been more helpful. The standard of car could not have been better as it was low mileage and in immaculate condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MYTILINI, GR - Reviewed by PHIL - 24 September 2023
" I always use AE for my car rental but the quality of the vehicle on this occasion was poor "
" Pick up and drop off were excellent only 50 metres from terminal. All done at roadside. Operator was very pleasant but Vehicle was in poor condition. Air bag warning light on. Drivers window sometimes opened. Lots of play in drive shafts. Exterior covered in scratches and marks. Every panel was damaged in some way. I was surprised it kept going all week but it did. Car from Billy's Rentals I assume through Exer?? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ZAKYNTHOS, GR - Reviewed by RAYMOND - 23 September 2023
" As above. "
" The car was not the model or brand we ordered and smaller. Had an issue where it wouldn't pull away or reverse one day. Someone came out and it self resolved. Staff were helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ATHENS, GR - Reviewed by PETER - 22 September 2023
" Good value and an excellent service - thoroughly recommend EXER to others. "
" We were met by a lovely woman who explained exactly what we needed to understand. We were upgraded to an automatic car which was virtually new and had no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAROS, GR - Reviewed by BRIAN - 19 September 2023
" Excellent car Excellent check in staff "
" The Suzuki Splash was perfect for our rental and surprisingly spacious inside. The boot could even accommodate two trolley bags and two small hand bags. The car showed characterful signs of external wear and tear and it was perfect for our trip. Nick was especially courteous and helpful at check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by ANTONIO - 18 September 2023
" Regarding autoeurope,everything was ok with our reeervation. "
" A bit disorganized pick up in the middle of the airport street since the company does not have an office.Also had to drop it off at isolated lot nearby. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by BRIAN - 17 September 2023
" See above "
" We paid you £173.56 for the car hire on the 27th August and received your email confirmation which states full rental plus damage protection. When we arrived in Thessaloniki we were told we had to pay an extra amount. We were not expecting this. Your paperwork does not state anything about further payments. The extra amount was for £88.56 which they justified by saying we had only paid a deposit. Can you please explain this? "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by SHARON - 15 September 2023
" Pleased with service, price was very competitive "
" Good service , helpful answered all my queries promptly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANTORINI, GR - Reviewed by ALAN - 12 September 2023
" Would not use them again. "
" I was scammed at a petrol station, I gave the receipts to exer, when the police required the receipts, exer couldn't find the vital receipt. So I ended up have to pay extra. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CORFU, GR - Reviewed by ISAAC - 08 September 2023
" Apparently your customer service is only open in the mornings on Monday-Friday? And it takes a long time to get through to anyone at all. "
" Was charged double the price of the rental at time of pick-up as we were late to arrive to pick-up. This was not made clear at all at any point during reservation. Felt like I was being scammed. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by CLAIRE - 05 September 2023
" See above "
" Wasn't told had to pay 900 euro bond on picking car up which I'm still waiting to be lifted on my back account, car was really but good and seemed pretty hammered tbh, on return the instructions said to drop at airport but nobody there so called the guy and he wasn't happy and I had to take it over to the yard. All in all I wouldn't use again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 4
RHODES, GR - Reviewed by ANDREW - 02 September 2023
" Good overall experience "
" Good overall experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CORFU, GR - Reviewed by JOE - 29 August 2023
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAKYNTHOS, GR - Reviewed by JAMES - 27 August 2023
" Fine "
" Very friendly and efficient. They are just outside the airport terminal so convenient too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by NICHOLAS - 25 August 2023
" Sadly this was a terrible experience I am out of pocket and never got the car or the equipment I payed for I feel like I was conned "
" The car we paid for was not avble. A driver turned up in a vauxhall corsa 1 hr after arrival. The car was not big enough to transport the family so my wife and child remained at the terminal whilst I had to go to location. The car was not avble only a vauxhall corsa, no sat nav, certainly far from new and without any petrol. The company promised to exchange the following day but never called or answered the phone. The following day they got to the villa only to see another very old vehicle no sat nav and the person who dropped advised he only had 5 euros on him so again the tank was empty. I requested a contact at least 6 times and was promised but never sent these documents. A 900 euro deposit was paid when I collected the wrong car, this amount was taken in the name of ROYSTEMIS RAFAIL and remains as a charge on my account so this money is held by the bank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KOS, GR - Reviewed by MARTYN - 21 August 2023
" ,, "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by RYAN - 19 August 2023
" - "
" Very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAKYNTHOS, GR - Reviewed by JAMES - 19 August 2023
" Easy to book through Auto Europe and received clear information. "
" Exer at Zakynthos Airport were great. Collection was quick and easy, the car was high quality in excellent condition, staff were friendly and spoke good English, returning the car was no problem. We've had some 'interesting' experiences with car rentals over the years, but this all went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KALAMATA, GR - Reviewed by OLIVER - 15 August 2023
" Very happy experience. Smooth transition from pickup from airport to collecting car and same on drop off of car and drop off to airport. Staff very helpful & excellent customer care. "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MYKONOS, GR - Reviewed by PHIL - 04 August 2023
" The carcwas fine - under-powered but perfectly adequate for the short distances on Mykonos. "
" Every thing went well despite our flight being delayed by 2 hours making the pick-up out of hours and attracting a 25euro excess. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by KATY - 28 July 2023
" All very good they weren't there when we dropped off back at the airport but all good otherwise! The car was a fiat and didn't have much strength in the engine to cope with the hills in kefalonia unfortunately. Wouldn't hire that model of car again but the staff at the company where great. "
" EXER where great staff. Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by STEVEN - 26 July 2023
" Smooth process "
" The car had seen better days but was in full working order except the media system which was temperamental "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ATHENS, GR - Reviewed by ANDREW - 02 July 2023
" Quick and easy "
" Very efficient and friendly team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KEFALONIA, GR - Reviewed by OSMAN - 01 July 2023
" I can't find anything wrong with the company and service regardless how long I think. Good choice. "
" Good people, good service and good value for money. I would not hesitate to book with this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by STEVAN - 29 June 2023
" Maximus was great to deal with, very friendly "
" Maximus was great to deal with, very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by THOMAS - 21 June 2023
" Easy to book. "
" The shuttle bus was quick to pick us up at the airport and the staff really friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by DAVID - 20 June 2023
" Happy with the service "
" We were delayed and very late arriving for our pick up to collect the car. Astonished to find that they waited for us even if there was confusion on the pick up point. We were told it was Gate 5 but it is actually Gate 9 as you leave the airport. Never the less everything was fine with the pick up and drop off of the car and a mini bus took us back to the airport. Would use this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by MICHAEL - 19 June 2023
" Great service. A member of staff was waiting for us when we got through customs and collected our bags and took us to the car collection point, just around the corner. Car was goos, service was fast and efficient and just as good when we returned to drop off. "
" Waiting for us at the airport when we arrived. Fast, efficient service. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by GATIS - 24 May 2023
" If car would be in better condition,I wouldn't complain about anything. "
" Car wasn't in good condition. Front bumper was loose,back screen viper was missing,front windscreen vipers weren't in good condition.Front windscreen washers weren't working . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
CORFU, GR - Reviewed by SALLY - 22 May 2023
" We used auto europe and Exer last year and had a very good experience which was why we used the same provider again. Unfortunately the experience this year was extremely disappointing. Car rental is very competitive at Corfu Airport so I will be considering alternative options when I book car hire again later this year. "
" Pick up was meant to be Meet & Greet with sign. No one was there to meet us. We had to phone the company for them to collect us. She took numerous photos of the condition of the car & 3 main areas of damage were identified. She told me this would be emailed to me but when the email arrived only 1 area was showing on the electronic document. When they gave me the keys to the car I asked if there was anything I needed to know & was told it was self explanatory. Unfortunately it wasn't & I had to go back into the office twice for clarification of how some things worked ie the window wipers (it was raining). We understood the fuel was meant to be Full to Full. The contract stated 3/8 of a tank. The fuel light came on within 2km of driving away from their office. I phoned them & they said they'd change the contract to 2/8ths which I wasn't happy about. I put €50 of fuel in the car but the fuel gauge didn't change. I phoned them & they said I needed to drive 5-10km for it to register. I continued to my destination over 35km away & it still hadn't changed. The petrol gauge was not working. I phoned them again & they asked me to email photos. They confirmed that their email address they had used for the contract was correct but when I opened the email it was a Do not reply address! They offered to change the car but I pointed out I'd put €50 of fuel in the car and was now over 35km away from their office. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
KOS, GR - Reviewed by GRAHAM - 22 May 2023
" I have had top class service from Auto Europe. Always quick to reply and very helpful. Booked a 4x4 camper in Iceland in 2022 and excellent service. Highly recommended "
" Very good and friendly service. Excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAKYNTHOS, GR - Reviewed by ANTHONY - 19 May 2023
" Easy to book on line. "
" Great service, smooth pick up of car, quick compared to previous experience with another company. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by KULVINDER UJJAL - 15 May 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by ELIZA - 09 May 2023
" Always come up trumps which ever country or company I book through them "
" Airport shuttle fine both ways. Car condition fine for the price paid. Drop off very stress free Thanks "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KOS, GR - Reviewed by RENE - 25 April 2023
" Excellent. Rep met us at the airport and walked us across the road. Car was thoroughly inspected by both parties before we drove off. No hassle to buy any extras. Great experience. "
" Friendly helpful staff, no difficulties picking up the car. Overall a very professional team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KOS, GR - Reviewed by RUTH - 14 April 2023
" The lady in Kos was what made the experience great. "
" The lady we spoke to in Kos was fabulous. Thank you so much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by PETER - 10 April 2023
" I think the comments in Box 3 suffice about the car hire company. I don't think booking through the auto europe website is an experience is it, or am I missing something? "
" Very friendly and efficient staff, picked us up once we phoned, excellent wee Citigo well-maintained. Drop off equally easy and pleasant. Will definitely use this company again the next time we are in Rhodes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by SALLY - 07 November 2022
" Auto Europe's web site is extremely user friendly and it was very easy to book the vehicle I wanted. The additional information provided by email afterwards was very useful which in turn lead to a streamless process at the local resort. "
" The car hire process was very easy. The local lady who processed the paperwork was very friendly and helpful. There were a few bumps and scratches on the car but usual for a hire car. The car was economical and comfortable and served it's purpose very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MYKONOS, GR - Reviewed by RICHARD - 02 November 2022
" All good. Scratches on vehicle, but no big deal, it didn't make any difference to me or my experience with exer. "
" Staff were incredibly helpful at Mykonos. Easy pick up, Easy drop off. Very happy. The exterior of the car had a few bumps and scratches, but nothing that effected my experience. Inside was very clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHANIA, GR - Reviewed by JAMES - 30 October 2022
" Having not accepted for very good reasons the rental car booked on Auto Europe website also paying for cancellation protection and reserving additional cover for £32.20 . I have twice emailed and requested a refund and twice so far been given feeble excuses and not been offered a refund . I have done nothing wrong in refusing the rental from Exer and am very disappointed at this stage to have to fight my case when it is plainly obvious a refund should have been offered immediately. I expect a positive response in the near future . "
" Vehicle was not in rentable condition with numerous serious dents and scratches noticeable on bodywork . Rejected the car , and refused to leave an excess credit card or cash deposit. Had reserved an added insurance of £32.20 on Auto E website only to be charged €132 for the same insurance , which I refused to partake as I wasn't expecting these hidden extras . Was told to either pay the €132 and €200 cash excess or no car . As we had already rejected the vehicle due it's condition there was no further transaction . Had to taxi to our accommodation at 1 am in the morning and hired from a local company called U Drive and was satisfied with their terms and conditions . "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CORFU, GR - Reviewed by HOWARD - 17 October 2022
" See box above "
" The car hire voucher stated "Meet and Greet with Sign" at Corfu Airport. I was expecting an individual displaying either my name, or the the name of the car hire company, Exer. We didn't see anybody. After waiting some time I phoned Exer and was informed that someone would collect us 'shortly'. This didn't happen. We were also told that because of police restrictions we couldn't be picked up by the airport exit, although other private vehicles and car hire companies were doing the same After three more phone calls, I spotted a pick up car, with the sticker 'Exer' in the windscreen. This is hardly 'meet and greet' and was very difficult to spot given the number of people and vehicles about. Overall, we waited over an hour to be picked up. Thereafter the service was fine. Exer need to sharpen up their pick up procedure from the airport. Hence the overall grade. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ZAKYNTHOS, GR - Reviewed by DR MIGUEL V - 02 October 2022
" All very good. Staff were very friendly and no problems with the car. Top service. "
" All very good. Staff were very friendly and no problems with the car. Top service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PAROS, GR - Reviewed by IAN - 01 October 2022
" Everything was good, except that the booking instructions said we'd be met at the port - however, this is inaccurate - Exer are a <5min walk from the port and therefore don't need to meet customers. We wasted 30mins waiting at the port before we realised no one was coming. "
" Everything went well with the booking. Car was nothing special, but met our expectations. Staff were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAKYNTHOS, GR - Reviewed by KEITH - 01 October 2022
" Once sorted out location pick up no problems "
" Clearer pick up location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by CHRISTINE - 27 September 2022
" Very good overall "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by KONSTANTINOS - 01 September 2022
" Good service "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by MELISSA - 30 August 2022
" Comments above in box 3. "
" Happy with the experience. However would have liked the MEET and GREET to be a little better as I had to chase up by mobile for the car having waited over 30 mins plus once through the airport. It wasn't as efficient as it could have been. Also the clutch of the car wasn't that good - there are some very steep hills in Corfu and trying to manage hill starts was interesting with us often rolling back as I tried to get into first gear. Drop off was easy and the staff at the office were friendly. I would recommend again. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
RHODES, GR - Reviewed by DAVID - 29 August 2022
" Exer are always good "
" It is a good job that I checked the fuel level on departure as it only has a minimum of a quarter of a tankful. Showed 2/8 on the printed form but 4/8 on the hand written form - the one that it was checked back in with! After a bit of backup evidence (warning light after only 61 kilometers) they reluctantly accepted that the 4/8 was incorrect. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by KEVIN - 10 August 2022
" Nice people, no stress at drop off or pick up. Would strongly recommend Exer "
" We got a nice clean car with a minor ding on the wheel arch. Pick up was a little slow, but there were few people in the queue. It was a little under powered for the hills in Rhodes. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by BRIAN - 28 June 2022
" The only real issue is with Exer and I will look to Auto Europe to assist in resolving. Then my view may change re AutoEurope "
" Unable to find rep at the airport and when we did it was after 9PM then charged a late collection fee. 2 weeks after the return of the vehicle we have still not had the 500 euro deposit returned and calls/emails are not answered "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ALAN - 23 June 2022
" The process with Auto Europe was good. "
" All good. A few minor points. Had to wait a little at drop off for transport to airport. Thought the instructions were a little unclear for the pickup from the airport. The Exer office is off airport and not easy to find. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZAKYNTHOS, GR - Reviewed by ALAN - 06 June 2022
" Excellent "
" Excellent as it should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAKYNTHOS, GR - Reviewed by JAMES - 05 June 2022
" All good. "
" Without a doubt the best car rental experience I've recently had. No pushy upselling, no feeling that I was going to be scammed on returning the car. Very friendly, professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by NICHOLAS - 09 May 2022
" Booking was straightforward . Reasonable price. "
" Ideal location just across road from the airport terminal. Driver met us with our car so luggage loaded straight into boot, then to office for paperwork. Easy. No hard sell for excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10