FELIRENT ITALY Car Rental Reviews

CAGLIARI, IT - Reviewed by FABIO - 11 September 2025

" I wouldn't use filirent again. I prefer Autoeurope and other companies whose cars are parked on the ground floor of the airport. "

" The car park on the third floor is not clearly marked. It took me ages to find the car as well as the exit both leaving the airport and coming back to redeliver the car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MONICA DE - 03 September 2025

" I used Auto Europe to book a car for my trip, only to discover that the actual rental was handled by a third-party company I'd never heard of (Felirent). Despite contacting the supplier the night before to confirm pickup, my reservation was cancelled the next morning due to a delay--something that was never clearly stated in any of the booking documents. The lack of transparency around cancellation policies is unacceptable. Even worse, I tried reaching out multiple times via WhatsApp and email and received no response for days. This left me stranded and stressed during my holiday, forcing me to rent from another company at extra cost. Although I eventually received a refund, the experience was chaotic and poorly managed. Auto Europe needs to improve its communication, clarify its terms, and ensure its partners uphold basic customer service standards. I won't be booking through them again. "

" I recently booked a car hire through Auto Europe, unaware that the actual supplier was Felirent--a company I had never heard of. The night before pickup, I contacted Felirent to ask if I could collect the car early, but was told to return the next morning. Due to circumstances beyond my control, I arrived late the next day and was shocked to find my reservation had been cancelled. There was no clear warning in any of the booking documents that a delay would result in cancellation. I had made prior contact, yet this was completely disregarded. The lack of transparency around cancellation policies is unacceptable. To make matters worse, I received no response to multiple messages sent via WhatsApp and email. The silence added unnecessary stress to my trip, forcing me to scramble for an alternative rental at extra cost. Although I eventually received a refund, the experience was deeply frustrating and poorly handled. Auto Europe needs to improve its communication, clarify its policies, and ensure its partners uphold basic customer service standards. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by WILLIAM - 10 July 2025

" Happy with the options given and communication provided throughout. "

" Pleasant staff. Prompt collection from the airport and return. Initial car offered was nothing like I booked and totally unsuitable. It was also in very poor condition. I asked for an alternative. A smaller car was provided which was adequate for this trip. No refund on any price difference was offered. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by UGO - 10 July 2025

" I say very likely, but this is the second time I have rented a car with yourselves, where the under sills have been inspected. The last time was two years ago in Kefalonia. I have rented cars with Auto Europe for over 20 years. To be fair only two issues. But these issues have cost me money. I know I'm insured, and should receive my money back. But these are an inconvenience. If I ever have a repeat of questionable behaviour from a car rental company, I will cease to use you and just book direct with a reputable car rental company like Hertz. "

" On returning the vehicle, they scrutinised the car for over 15 minutes. They discovered two small scuffs on two alloys, and a dent under the sills??? and proceeded to charge me €541.00. Unfortunately I didn't take photo of alloys or the underside of the car when collecting. They also only supplied me with half a tank. How do you judge refuelling half a tank. I inevitably left three quarters. We then had to wait for the next car being scrutinised before being taken back to the airport. They spent less than 5 minutes scrutinising the next vehicle, who had also been given a car with a full tank???? I find their behaviour questionable. I had no accident, didn't curb the car, or misuse it. Would never use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by PAUL - 08 July 2025

" I wasn't able to pick up my car because although I had my debit card, I did not bring a credit card, even though AutoEurope had accepted my debit card when I booked and paid for the rental. So I lost all of the money that I paid. The requirement to provide a credit card was not mentioned prior to booking and only at the very, very end of a long rental voucher. What changes are AutoEurope planning to make to their process and documentation to ensure that the requirement to bring a credit card is appropriately messaged to your customers? AutoEurope's helpline people were friendly and helpful and are not the problem! "

" Felirent were friendly and helpful. The information and process from AutoEurope was the problem "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by MAREK - 30 June 2025

" auto europe should have picked up on some of our issues and given prior information "

" did not get the car size we booked, instead a large van-like vehicle not suitable for narrow streets in sicily. we booked an in-airport arrangement but on drop off we had to ring them from the airport and then drive nearly 15 Km, inefficient as we had already driven past this point to get to the airport. we had paid over a 100 euros for drop off at different location from pickup. they don't have a full tank return policy so they always gain free petrol from the customer "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 4

VERONA, IT - Reviewed by EMILY - 26 June 2025

" The number for Felirent had changed and Auto Europe had not updated meaning we could not call for pick up from the airport to the rental. Had to book a taxi in the end which cost 15 euro for a few mins of driving "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ANDREW - 19 June 2025

" I was very disappointed in the overall service and poor attitude of Felirent. I will be avoiding them in future. "

" Upon arrival at Milan Bergamo airport, we went to the area where car hire companies are based. We could not find Felirent. We were informed that we needed to take a shuttle bus but would need tto take a long walk to where the bus would be. We walked with all of our luggage and found the stopping point. We waited for 25 minutes before a rough and ready mini bus arrived. We were driven for about another 20 minutes. We needed to change our driver and were told that this was impossible. The receptionist was unhelpful and unpleasant. When I politely pressed him for more help, he suggested we go back to the airport and book with another company!!! We reluctantly got back on their shuttle bus back to the airport and went to the Avis counter who were very helpful and sorted out a car within 15 minutes. We were finally on our way. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by PASQUALE - 28 May 2025

" See above. "

" We were not made aware that the location of the rental company was a 10 minute drive from the airport and not in the usual car park where the other car rental companies are located. We called the offices and we were instructed to wait at a roundabout where we would be picked up and taken to Felirent's location. After 15 minutes or so a driver arrived and took us to what can only be described as a drive across wasteland. Once we arrived we had to wait for the agent to allocate us a car, we had requested a Jeep and were given a Skoda. The drive out of the area was full of potholes and blind bends. We reached a junction where we had to take risks to join the highway, it was awful. When it was time to return the vehicle it took an hour(!) Where we had to start getting assertive due to our flight time. I had to ask for a lift back to the airport due to be ignored by the agents. It was very stressful as we had a flight to catch and the airport was very busy. Will never use Felirent again! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ALGHERO, IT - Reviewed by MICHAEL - 23 May 2025

" Already have "

" Excellent service from pickup to drop off "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by BRYAN - 23 April 2025

" Convenient having the car located at the airport and not needing a bus transfer to the car hire location "

" Convenient and friendly. Pity about the extra charge for a car wash. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARI, IT - Reviewed by DAVID - 22 April 2025

" Very good, although better, more accurate information regarding the requirement (or lack thereof) for an IDP would be beneficial. Auto Express should know whether the rental firms they deal with require an IDP or not. "

" All staff were friendly and welcoming. Transfers to/ from the airport were efficient and took about 10-15 minutes. The car was as described, in excellent condition, and came with modern features. e.g. Android Auto, parking camera, parking sensors, lane monitoring, etc. Paperwork / admin took longer than expected (about 20 minutes, even though I had everything to hand), and required signing a document at lease seven times. The fuel tank wasn't quite as full as claimed. Returning the vehicle was smooth and efficient and no problems were encountered. Exceptional value for money, although I did book a couple of months in advance. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STUART - 13 April 2025

" See above "

" Great deal and good quality car supplied. My only moan would be regarding the misinformation regarding airport pick up as we were originally informed. On arrive we were unable to find a desk that related to our arrival. Only after calling we were sent a WhatsApp message with a pin location to get too and then call again to let them know we were at their pin location (7/8 min walk around airport building) we then had an 8 min wait till a car arrived to take us to office. I except that these good deals would be impossible if their office was based within the airport but it just didn't help with a current knee injury which restricts my ability to walk much distance without pain. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by FABIO - 15 March 2025

" The car rental was not in the terminal as advertised but 10 minutes shuttle ride away!!! Shame Autoeurope "

" The level of the fuel wasn't as stated on the contract full to full!!! But only over 1/2 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by ROBERTO - 10 January 2025

" Everything was good only one thing I did not liked is that they charge me for the snow chains extra, other car rental they don't charge because it is mandatory in italy to have them on board from October to April. Felirent charge me €39 for the snow chain for 13 days, my car rental was €83. Just the chain cost me almost half price of the rental. "

" Everything was good only one thing I did not liked is that they charge me for the snow chains extra, other car rental they don't charge because it is mandatory in italy to have them on board from October to April. Felirent charge me €39 for the snow chain for 13 days, my car rental was €83. Just the chain cost me almost half price of the rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by SLAVEN - 30 December 2024

" Very Profesional. "

" Very Profesional "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by LUCA - 29 December 2024

" Never use Felirent. "

" Made to sign documents before inspecting the car. On return the counter staff picked up a hairline scratch that was not visible to the naked eye, they only found it by running their fingers along the body work of the car. As this was not on the report, we were charged 300 euros for a scratch that was not visible. Complete scammers and you should not have them on your website. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BOLOGNA, IT - Reviewed by DIDIER - 21 November 2024

" ANNOUNCEMENT DID NOT REFLECT ACTUAL RENTAL TERMS "

" FELIRENT ASKED FOIR 10€ CLEANING FEE WHICH WAS NOT IN THE BOOKING CONDITIONS PETROL WAS NOT FULL TO FULL AS STATED AT RESERVATION "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ALEXANDRU - 29 October 2024

" Been using auto Europe for a while , never had any issues. Always good experience and good service "

" Good, polite staff at Brindisi branch, very helpful! Shutter service drive drives you to the airport and back in a professional manner. Very good service and good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by DARREN - 26 October 2024

" Your company stood me up at the airport, the correct calls and going to the correct meeting point was made. Nobody showed up and left us stranded at the airport with no car. I want a full refund and apology for my terrible service received, it's disgusting. We stood around waiting for over an hour for someone to show up then tried calling again and nobody answered, I had to make alternative travel arrangements with another company costing me more money plus time already wasted and stress. I have not left reviews on the trust pilot website yet or any others so the ball is in your court to make right your wrongs. "

" Your company stood me up at the airport, the correct calls and going to the correct meeting point was made. Nobody showed up and left us stranded at the airport with no car. I want a full refund and apology for my terrible service received, it's disgusting. We stood around waiting for over an hour for someone to show up then tried calling again and nobody answered, I had to make alternative travel arrangements with another company costing me more money plus time already wasted and stress. I have not left reviews on the trust pilot website yet or any others so the ball is in your court to make right your wrongs. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by LUKE - 24 October 2024

" Very good "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by TREVOR - 15 October 2024

" See #3 above. "

" It would have been very useful to know the exact location of the Felirent offfice. A small map on the documents we print out to hire the car, would be ideal to save hunting around & asking various people where Felirent office was. However, once located everything was just great, so THANKYOU. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by ADRIAN - 04 October 2024

" Would not take any rental car unless on airport even knowing it will cost more, had my card swiped for 700 euros, also asked about full insurance they quoted me 38 euros a day, so as you see not a great experience. "

" Didn't like the notice on the desk informing me the if the was not clean on its return there would been a cleaning charge starting at 25 euros, but on payment of 10 euros upfront sort of cleaning insurance, so I paid the 10 euros, first time I've helped to pay towards cleaning. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by EWART - 01 October 2024

" Overall disappointing, too many unknowns. It did spoil our holiday being stuck without transport as public transport options v limited, and taxi hire v expensive. "

" the rental location was quite a way away from the airport. Also autoeurope said that felirent wouldn't accept a debit card for a deposit, whereas I have rented cars on innumerable occasions around europe without a credit card and never had a problem before. I didn't collect the car in the end as we had had a long and fraught journey getting to Olbia and I didn't want to lug all our luggage to the rental location only to be told we couldn't have the vehicle. I did speak to autoeurope regarding this, who said they would provide a refund into my bank account, which I have not yet seen. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by JULES - 30 September 2024

" I've been a client of Auto Europe for many years. I've never written a review before but had to do so on this occasion. This was in Sicily after all... "

" You may want to conduct some due diligence on Felirent. Felirent is located outside the perimeter of Palermo airport, a 13 minutes drive on a highway (I timed it and didn't appreciate the driving style of the shuttle bus driver either). This cannot be deemed an airport location under any circumstance's. There was no possibility to drop off the car outside of office hours - no use should one have an early morning flight. Counter staff informed me that I got an  "upgrade" on arrival. Some upgrade - a car that had been put through its paces (53k km on the odometer), dirty and with clutch that was about to give way. Staff were polite.... "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BOLOGNA, IT - Reviewed by GARY - 24 September 2024

" Waste of time no refund nothing never use again will explain to my card issuer and advise anyone to avoid renting from off site even though you is sold me saying the company is on sight, every chance i get to explain in social media i will and my card holder i will also explain to miss selling is illegal do you know this on site is not off airport "

" I arrived at 9.45 because the flight was delayed, you told me it was at airport it was not I called you before i flew you said never had a complaint, basically they cleared off home i paid the rental refused to wait and you refused to refund i did not get a car was left a Bologna airport that is so crap and wrong of you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by IAN MICHAEL - 23 September 2024

" Unsure initially about what was happening and where we were expected to be. I would suggest telling the customer where they need to be and what time pick up will be before arrival into Italy. This would give a sense of security which is needed when visiting another country. "

" Great transaction eventually! However, more transparency before arriving at Bergamo for arrangements for pick up and destination of car hire site would prevent unnecessary anxiety. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MAURO GIUSEPPE - 18 September 2024

" Very professional and helpful in any situation "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MADELINE - 27 August 2024

" Affordable, but inconvenient pickup & dropoff location "

" It would have been nice if we would have been dropped off at the terminal after our successful dropoff. Or, if it would have been nice if the reason was communicated why that didn't happen. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by PHILIP - 04 August 2024

" Below expectations Not good customer service Disappointed with additional charge "

" Disappointed to be honest. We are in business and value feedback. Our flight was delayed from M/C and consequently we arrived 1 hr later than expected. I contacted your company at M/C to let you know and explain. However we were charged 95 euros for the delay !! It was dark handover was poor the representative said the car was undamaged. The car was damaged in 4-5 areas The Tyre pressure light was on The W/Screen washers were empty The car had not been cleaned I took images of the car damage the following morning when it was light after noticing the areas. I felt the additional charge was unfair given these factors. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BRINDISI, IT - Reviewed by MATTHEW - 01 August 2024

" I won't be using Auto Europe again in the future either "

" Hello - I rented a car from Felirent and it turns out the car was not in safe driving condition, which was not spotted when I picked it up, but I had to drive 3 hours back to the rental agency the next day as the entire front panel of the underside of the car was dragging on the ground. When I picked up the car, I told them that it looked like the car had been in an accident as the front was all scratched and dented, and they assured me that it wasn't, and wouldn't swap the car out at that time. This was clearly a lie and forced me to waste a day of my holiday driving it back to return it. When I brought it back, the front desk staff said it wasn't their responsibility, that I needed to check the car, they didn't apologise or offer anything in terms of compensation. I spent my first whole day of holiday dealing with a rental car - which is not great. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by ALAN - 23 July 2024

" Generally not good. See above. "

" When I booked this rental I was not aware the vehicle was off site ie 15 mins from airport. We waited 40 mins for the car to appear with half a tank of fuel. On return there was nobody to take us back to as there was only one young lady on reception who was working very hard indeed. One of the other car rental firms took us to back eventually. So all in all not very professional. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 6

BOLOGNA, IT - Reviewed by ALEC - 19 July 2024

" I felt reassured about the insurance situation. There was no attempt to upsell anything, which was good. "

" The pick up was a bit confusing. I had to phone a number. They replied with a pick up location by whatsapp. It was a short walk away but very confusing to follow a map online, and if you didn't have whatsapp, you'd be stuck. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by GARY - 19 July 2024

" Don't use off site vendors a complete waste of time only airport pick up. Ended up paying for 7 days a fiat 500 hybrid xl over €250 plus the €130 i already paid avoid using Micky mouse companies . I will only use a known provider in the future . Also th fuel was like for like if travelling late it should be full, rip of company stop using them "

" Firstly my flight was later then i thought they charged me €35 euros the car they offered was dirty it was around 20 mins from the airport . Would never use again . Also the insurance was a rip off over 35 euro per day. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by MAURO - 05 July 2024

" I booked this car because it said pickup at Bologna Airport, and only after I realised the car needed to be picked up and left somewhere else entirely (with a free shuttle service). Not ideal when you have an early flight. I ended up having to drop the car one day ahead of time, and pay for an uber twice, to leave the drop off location and to reach the airport the day after. "

" Good company, location is not ideal. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARI, IT - Reviewed by DAVID - 01 July 2024

" Poor "

" They were closed when we got there "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by ILARIO - 28 June 2024

" Positive experience, only downside is not easy to find it because is outside the olbia Airport. You have to call them and wait for their van to pick you up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARI, IT - Reviewed by DAVID - 20 June 2024

" The off airport location wasn't great and further away than expected - but car was good and price was reasonable "

" There was only one person working when we returned the car and several people waiting. It was stressful waiting an hour to drop the car off when we were tight for time "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by CLIVE - 10 June 2024

" Booked through AutoEurope on line. Struggled to make contact with Felirent on arrival, but contacted AutoEurope who quickly put me through. Once pick up location pin dropped to me it was a quick and seemless transfer off airport to Felirent office location to pick up rental car.The car itself was a brand new Ford Puma hybrid which performed perfectly for our week in Italy. Drop off and transfer was handled efficiently and seamlessly which was welcomed after an autostrade journey full of stress inducing delays! "

" Booked through AutoEurope on line. Struggled to make contact with Felirent on arrival, but contacted AutoEurope who quickly put me through. Once pick up location pin dropped to me it was a quick and seemless transfer off airport to Felirent office location to pick up rental car.The car itself was a brand new Ford Puma hybrid which performed perfectly for our week in Italy. Drop off and transfer was handled efficiently and seamlessly which was welcomed after an autostrade journey full of stress inducing delays! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by MARIA - 06 June 2024

" I would recommend "

" Great value good car and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by REBECCA - 29 May 2024

" Overall we were really disappointed with the experience. We wouldn't recommend to our friends or family and we wouldn't use this service again. The price was reasonable but the sat nav was a waste of money and then I had to pay 700 euros as a holding deposit which again I was unaware of. "

" We were waiting for a long time before the staff at the car hire acknowledged us, they talked amongst themselves for a long time before actually doing anything for us. When we eventually got the car I was slightly disappointed as I thought we were getting a fiat 500 but I appreciate it can be a similar size car. We had to pay 36 euros for sat nav with no instruction or how to set it up in the car, eventually a man from the shop came out and showed us we had to connect our mobile to the car with our cable and basically we pay 36 euros for it to be displayed on the screen, also the phone holder in the car didn't work so my husband had to hold the phone the whole trip. Overall I wish I didn't add on the sat nav as we could have not paid and still just used our phone. The service was very poor and we felt like we were a bit of a nuisance for them. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 8

MILAN, IT - Reviewed by DAVID - 22 May 2024

" Auto Europe are very good,they give you the choice to change car rental company if you are not happy with your first choice.We will use Auto Europe again.Thanks "

" We were collected by the shuttle and taken to the Felirent office where the process of sorting out paperwork was easy, The £700 credit block on your credit card for any damage caused to the vehicle was very fair and we returned the vehicle as per agreement to have a full tank of fuel.Great service and will rent from Felirent again.Staff were very friendly and looked after us well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by FRANCIS - 16 May 2024

" Had to go to hospital and cut short holiday - I tried to call you last week without success and I am still on crutches - can you offer me a small allowance towards my next car rental in August "

" I was so unlucky as on the first day of my holiday I damaged my hip ( literally in filirents pick up van ) and had to cut short my holiday by 6 days ( 4 days car hire ) will I be able to get a refund or credit towards my next hire with you which will be in August "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10