AUTO EUROPE FINLAND Car Rental Reviews

KITTILA, FI - Reviewed by DARREN - 25 March 2022

" A great hiring experience in Kitilla. A great quality vehicle and process. We will definitely use you again. "

" Seamless and very efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by MICHAEL - 02 October 2021

" This was the first time we used Auto Europe - previously we booked direct with the car h Everything went smoothly, and with the Auto Europe additional insurance option to cover the excess liabilities the overall cost is very reasonable compared to other rentals. "

" Very efficient and friendly service at the counter "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by HELY - 25 September 2021

" :) "

" Excellent service on pick-up! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by MARIKA - 23 September 2021

" I have had no email or anything since returning car, to say it's been received and is ok. "

" Good car, hard to find place and there was nobody there, even though I had spoken to someone on the phone who was arrangng for someone to be there. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by RAY - 27 August 2021

" A simple process and happy with the vehicle. "

" Car hire is expensive in Finland regardless of when the vehicle is hired. The parking assist required servicing during the rental period. It wasn't an issue with the car but was a little disappointing that it wasn't available. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROVANIEMI, FI - Reviewed by ANDREW - 21 October 2020

" As above. "

" When I collected my rental car the person at the desk was very efficient, from walking up to the car hire desk to getting into the car took about 10,maybe 15 minutes at the most, the car was clean and very nice to drive, and when I returned it I just dropped the keys in the box, then later received an invoice saying everything was OK. I was very satisfied. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by DAVID - 03 September 2020

" Overall very good "

" Budget turned out to be Avis, didnt know that. Busy counter when picked up the car. Good service. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

IVALO, FI - Reviewed by ANDREW - 13 March 2020

" No problems. "

" Everything worked as expected. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IVALO, FI - Reviewed by WILLIAM - 13 February 2020

" Easy and quick to pick up the car, very nice fella. Car was in very good condition with less than 35k on the clock. Very pleased overall "

" Very good thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROVANIEMI, FI - Reviewed by SIMON - 09 January 2020

" Definitely will use it again!!! Recommend!!!!! "

" Will recommend to everyone!!!! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IVALO, FI - Reviewed by ALEXANDER - 30 October 2019

" Smooth transaction. On returning, I would like to have shown that the car was in good condition rather than just flying off. "

" Would like to have seen someone at drop off to verify all OK with the car. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by SALIK - 28 October 2019

" Brilliant!! Excellent service all around! "

" Brilliant!! Excellent service all around! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by JOHN - 30 September 2019

" We have been customers of Auto Europe for a number of years and have no complaints with the experience and service provided. "

" Whilst we were supposed to collect our car from "Thrifty" our hire car was actually fufilled by "Hertz". The car provided was a VW Golf with nearly 50,000 km on the clock (probably near the end of service as a hire car) but it served us well for the 15 days of the hire. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

HELSINKI, FI - Reviewed by MARIA - 30 July 2019

" Very good "

" Friendly and easy going "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by CHRIS - 26 July 2019

" Car as described. Staff helpful, Easy and quick drop off and pick up. "

" All went very smoothly. No problems. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by MARKKU - 22 July 2019

" Good service "

" Good just a bit expensive "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by JOHN - 12 July 2019

" Slightly confused at initial check at Avis desk when offered additional safeguards already purchased online with Auto Europe? "

" First time I have been rented the car of my choice...not something similar! "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by WILLIAM - 30 June 2019

" Good "

" Good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by ANTHONY - 30 May 2019

" Superb "

" Easy pick up and drop off. Very helpful staff "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IVALO, FI - Reviewed by ANDREW - 06 March 2019

" I will continue to use autoeurope for my future car rentals. "

" Very good at Ivalo airport, very straightforward and an easy drop off experience. The car was very good as well. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by GUY - 21 February 2019

" easy and have already re-booked for my next trip "

" seamless experience. only thing i would say, i didnt think the signage in airport to direct you to car rental offices was very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by EVA - 03 January 2019

" I would change your website and allow people to choose more parameters in the beginning, such as the size of the vehicle, insurance options, free milage etc. Currently you web process is irritating. "

" Very friendly and professional staff. Gave us an upgrade, which turned out to be a blessing during our long drive. Thank you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROVANIEMI, FI - Reviewed by ANDREW - 01 January 2019

" As mentioned above, prefer someone present at srop off, but happy with Autoeurope, as I have been with my previous bookings. "

" No one present at drop off - prefer someone there to confirm tank full and vehicle undamaged. Other than that it was seamless as usual. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KITTILA, FI - Reviewed by ALBENA - 29 December 2018

" Reliable car, good condition "

" We got a good car this year "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KUUSAMO, FI - Reviewed by CHRIS - 16 December 2018

" Easy, straightforward, no fuss. Competitive prices & no hard selling of unnecessary products "

" Very easy to use - no hard sell on unnecessary products. Car hire as it should be "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IVALO, FI - Reviewed by STEPHEN - 11 December 2018

" Very efficient at pick up and drop off "

" I was expecting a Sharan having paid for one i.e. a slightly larger vehicle. We were given something smaller which was only just adequate. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HELSINKI, FI - Reviewed by WAEL - 11 December 2018

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by JASON - 21 November 2018

" Very good "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IVALO, FI - Reviewed by ANDREW - 25 October 2018

" Auto Europe are a very good company to use for holiday car hire. "

" Car pick up was excellent, return was simple and it was a good car to drive. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by STUART - 05 September 2018

" Excellent from start to finish! "

" Everything very easy, friendly and efficient! Great service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by DARREN - 02 September 2018

" I will definitely use them again. "

" Really efficient from start to finish. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by MARTIN - 22 August 2018

" Definitely the best value for money I could find and the whole experience went without any problem. "

" We hired a 9 seat minibus, which was ready for collection on arrival, was spotlessly clean and almost new. This was a great vehicle to have on our holiday and certainly didn't let us down. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by IAN - 15 August 2018

" A stress free experience. "

" Staff were very pleasant and efficient at both pick up and drop off. They all spoke excellent English which was very helpful. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HELSINKI, FI - Reviewed by SUSANNA - 20 July 2018

" This is my second time renting with Auto Europe and each time has been really easy and hassle free. Always good value for money too. "

" Though their desk is a little difficult to find, once I located it in the car park the attendant was extremely helpful and friendly. I had some problems with my credit card but he was very reassuring and let me take my time to fix the problem. Drop off was a little bit confusing as I couldn't find a space but the attendant showed up and sorted this out quickly. No problems and would definitely rent again from them. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OULU, FI - Reviewed by STEPHEN - 17 July 2018

" great to have freedom to drive across Finland, Norway, and Sweden with one car hire, wished i had longer "

" very easy pick up and dropoff in the airport "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HELSINKI, FI - Reviewed by ADRIAN - 10 September 2014

" no problems "

" no problems, helpful staff "

IVALO, FI - Reviewed by IAN - 24 March 2014

" The AutoEurope person who dealt with my reservation was excellent. The Europcar person @ Ivalo AIrport we dealt with when collecting and returning the car was exceptionally good. I did use Europcar's free 'phone to call central Customer Service when I thought their Airport Office was closed (returning vehicle) and the man I dealt with was particularly unhelpful. Firstly offering to be at the airport within an hour, then, when he realised my flight was 3 hours away elected to come to the airport 15 mins before departure. So lazy! NOT what I call good Customer Service. "

" It's all about personalities. The man who handled my reservations this past year has been very very helpful. Clearly he understands what great Customer Service is all about. "

KITTILA, FI - Reviewed by PHILLIP - 21 December 2013

" Trouble free and efficient. A little expensive but similar to market rate. "

" No issues for concern, everything explained as required, Trouble free. "

ROVANIEMI, FI - Reviewed by BRIAN - 31 December 2012

" I am satisfied with the service provided by Auto Europe,all went smoothly and was pleased with the email sent just before our departure as a reminder. "

" No problems with Firnet,good vehicle which suited our purpose and was fit for driving in snowy conditions "