Auto Europe
- North America
- Central America
FIREFLY CROATIA CUSTOMER REVIEWS
- 8.3
- 7.5
- 8.3
- 7.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
FIREFLY CROATIA Car Rental Reviews
Average Rating for Firefly :
DUBROVNIK, HR - Reviewed by ROBERT - 03 December 2024
" When I was picking up the car, I phoned your call centre to clarify the above, but they were not able to help. "
" Firefly charged me an extra 87.50 euros for "Senior Driver Supplement". I had thought that all charges, including those related to my age (74) were included in the amount I had paid Auto Europe. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by BRIAN - 30 September 2024
" Easy booking process and good prices. I like the information given to call AutoEurope if there is a problem, not that I needed it, but it's good to know it's readily available. "
" Speedy efficient pick up at Zadar airport. Insurance options covered but no 'hard sell'. Shown to vehicle, which was brand new and checked over together. All went well. On return, no agent at office, just a sign to where to leave keys in box, straightforward. I took some photos of the car just in case. I got a text back a few hours later saying thank you for custom. All in all, no problems whatsoever. Found staff friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ROBERT - 01 June 2024
" This is a good reliable company to deal with. "
" In general very good. Unfortunately there was no one in the office when I handed back the car "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by STEVEN - 21 May 2024
" See above "
" Car not available for me and another customer for at least a few hours. But if I paid a further €11 I could upgrade and have one even though Firefly failed to honour their part of the contract. After a long journey from Cornwall I gave up the debate and paid up. This has never happened before, car rental companies will give an automatic upgrade if the car you booked is unavailable. Always use Autoeurope because you have great customer service. You need to reinforce to Firefly their need to fulfil their part of the contract and reimburse my €11. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by VEDRAN - 10 August 2022
" All good "
" Smooth process, pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by ABU - 02 July 2022
" Excellent service "
" Excellent service by Snjezana and the team. Good car, easy collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TERRENCE - 03 October 2021
" Represented a good deal "
" Efficient and fair service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PULA, HR - Reviewed by JOHN BRIAN - 01 November 2020
" We have been using Auto Europe for many years. "
" One of the best experiences of car rentals. The lady from Firefly, who served us, was efficient, polite and extremely helpful. The level of service was above average. Thank you Firefly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by OLIVER - 05 May 2020
" Despicable service - couldn't get through to cancel the booking until the day when it was supposed to start - obviously due to Covid-19 precluding travel. Refused a refund of any kind and so would not recommend to anyone. Avoid "
" Despicable service - couldn't get through to cancel the booking until the day when it was supposed to start - obviously due to Covid-19 precluding travel. Refused a refund of any kind and so would not recommend to anyone. Avoid "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZAGREB, HR - Reviewed by KLAUDIO - 09 January 2020
" All good with Autoeurope service. "
" To worst ever experience and I am ranting cars a lot. Everything was terrible, from rude staff to filthiest car I have ever seen. Car even had a few warning lights but they didn't care. I was told if I don't want to don't take car. Same was with winter tires. You verily shouldn't have them in your program. Same goes for Hertz Croatia. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZAGREB, HR - Reviewed by ANTHONY - 26 December 2019
" Rental car very good , clean and tidy . "
" It would be helpful if firefly rental is clarified as part of the hertz group in Zagreb airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by LOUIS - 13 September 2019
" Very happy with the service. Great and efficient company. Would definitely use again "
" Great service Brilliant car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PETER - 03 September 2019
" Pretty good. "
" Pretty good. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by STUART - 21 August 2019
" Car was ready & waiting and staff explained how to exit the airport and that I'd need a green card if I wanted to drive in other countries "
" Great efficient service with friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10