FIREFLY ITALY Car Rental Reviews

CATANIA, IT - Reviewed by ARNO - 12 October 2020

" Overall satisfied with Auto Europe who we use as a broker most often. This time the car rental company (Firefly) was a let down. "

" There were no signs at the airport to find the Firefly desk (which is NOT directly at the airport as promised by the voucher - though it is walking distance) and we had to ask numerous times until we found somebody who knew of Firefly (it's actually a subsidiary of Hertz). There was a long queue and the counter staff took ages to register clients and to find their cars. We waited 1 hour which is not a great way to start a holiday. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by PETER - 03 July 2020

" The deal was I would collect the car on the 12 Jun at 2100 at Naples airport I got there only to find the Firefly desk closed a sign directing to Hertz the Hertz Desk was closed leaving me stuck. I had to return the next day. I complained through Auto Europe who it seems like firefly don't care .... never again! "

" The deal was I would collect the car on the 12 Jun at 2100 at Naples airport I got there only to find the Firefly desk closed a sign directing to Hertz the Hertz Desk was closed leaving me stuck. I had to return the next day. I complained through Auto Europe who it seems like firefly don't care .... never again! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MILAN, IT - Reviewed by IAN - 29 May 2020

" Again i never made it to Milan due to Covid-19 "

" Hi Firefly. i never made it to Milan due to Covid -19 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by WILLIAM - 18 May 2020

" This is not aimed at criticism. The booking process and costing and vehicle availability were just as I would want. My only problem came when trying to cancel, only because of Covid-19. I was met with a never ending circle. Would I use this again, not likely. Sorry "

" Unfortunately I was not able to visit or use this contract. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PISA, IT - Reviewed by MALCOLM - 04 May 2020

" See above "

" It's obvious..we didn't come ..can you respond with a refund or a voucher please.. please advise how much I have paid ..a copy of my invoice would help "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by KAREN - 18 March 2020

" Worked well "

" Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by GIANLUCA - 07 March 2020

" Good experience with search and results. "

" Good value for money and customer service. However the vehicle's conditions were very poor, in terms of cleanliness, wear and tear and general readiness. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 2

NAPLES, IT - Reviewed by PHILIP - 05 March 2020

" everything went ok "

" collection was quick and polite so everything was ok "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by MARK - 16 February 2020

" Car was fine not a full tank when collecting but I gave it back with full tank. They still haven't released the block on my credit card so concerned about the charges wait and see "

" Still waiting for the block on my credit card they put despite returning the car with more fuel than I got it with. Car was clean easy to collect and return staff at collection a bit slow to serve but easier to return. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ROSS - 11 February 2020

" As above. "

" Snow chains were specifically booked but they were the wrong size meaning we had to purchase our own (see complaint email sent yesterday). We would like the money refunding for the chains we had to purchase. Also the car hadnt been cleaned inside when we collected it. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 2

TREVISO, IT - Reviewed by PAUL - 11 February 2020

" Not bad at all "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by GARY - 02 February 2020

" Never again! "

" Terrible experience. We were told the insurance we took out online was worthless, cars were old, damaged and dirty, no oil, no screenwash and lights not working. Desk staff just said 'what do you expect? All firefly cars are old and damaged, you must have known this when you booked, that is why it's cheap!' Had to ask for a different car 3 times and ended up downgrading just to get one that didn't look like it had been in a crash! "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PISA, IT - Reviewed by RUSSELL - 30 January 2020

" Easy process and friendly staff "

" Excellent upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by EDWARD ANDREW - 26 January 2020

" Efficient and site easy to navigate. "

" Car was very battered and had loose heat shield that rattled. Performed ok though. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by JOHN - 23 January 2020

" Auto Europe have been good and would use them again but Firefly let you down. "

" At the pick up we had been offered the change to pay an extra £25 for a car with winter tires so need for snow chains. We did that and the car we got given was in awful condition. It had a main bulb out which meant driving in the dark, snow and rain was made very difficult. The interior of the car was very old and tired. Certainly didn't feel it was worth the extra £85 i spent at the airport getting the insurance and more expensive car. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MILAN, IT - Reviewed by TOMMASO - 21 January 2020

" no comment "

" The main problem I had is that there was nobody at drop off (and I was given a car with several damages - reported in the document of course - but one always want to make sure there was no misunderstanding). Now, 18 days later, i still don't know if I have been charged anything after I left the airport. Quite disappointing "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MILAN, IT - Reviewed by STEPHEN - 14 January 2020

" Generally very good "

" Good speedy service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by JOSEPH - 12 January 2020

" N/a "

" Desk service slow, additional insurance to cover excess (€1600). Not very happy to have to pay extra but better to be safe. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MILAN, IT - Reviewed by CARLOS - 06 January 2020

" Yes would use again-a good experience "

" Very good service---thankfully no pressure to purchase insurance "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JEREMY - 02 January 2020

" AWFUL !! "

" Awful had to go from terminal 2 to terminal 1 as office closed in terminal 2, and we only got to terminal 1 thanks to help from competitors. I phoned auto-europe to help, has could have switched car hire to company that had an office open in terminal 2, but the conversation was basically tough sh** ! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

ROME, IT - Reviewed by RONALD - 23 December 2019

" Always happy with the service from Auto Europe. I can book in advance secure in the knowledge that if I can find it cheaper I can cancel and re book at a lower rate. Occasionally let down by the provider (e.g. Locauto), but that is beyond Auto Europe's control. Easier to navigate and see who you're hiring from than other providers. "

" I often use Firefly and am usually inpressed by the value for money and service that makes me re use them. On this occasion the the car was a bit below par with the rear wiper blade missing the rubber and numerous tiny dents. However it was still a positive experience and I will use Firefly again. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ROME, IT - Reviewed by MARK - 19 December 2019

" Easy check in, easy check out, great price. Thank you "

" Had bad experience in the past so was worried about this booking but it went very well, great service, nice car, easy check in and check out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID - 02 December 2019

" Straight forward, no problems "

" Quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by STEFANO - 28 November 2019

" See above "

" Always very nice people who do not push you hard to buy all possible additional insurances (as other companies do) and very solution oriented. Firefly is my favourite company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEVE - 28 November 2019

" As above "

" The worst condition hire car I have ever rented . Every single panel dented or scratched. Inside the seats were stained and filthy "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PISA, IT - Reviewed by BARRY - 24 November 2019

" Use Auto Europe regularly and always satisfied with AE service. "

" Car not ready for pick-up, but matter quickly rectified by agent with replacement car found, thank you. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RON - 18 November 2019

" I always use Auto Europe but do check alternatives and Auto Europe always win. They tell you which supplier and where the cars are to enable you to make an informed choice and avoid bad renters like Goldcar and Locauto "

" All went well till drop off when heavens opened and was caught in torrential downpour. Had choice of miss plane or get very wet. Car was OK, staff were Ok, they just need to find a way of stopping the rain. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PISA, IT - Reviewed by HANNE TIDEMAND - 17 November 2019

" Quick and efficient "

" Very happy with service and the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PHILIP - 08 November 2019

" everything was ok "

" everything was ok "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by MALCOLM - 30 October 2019

" 3 my earlier comments about the end-to-end service being atrocious and I would not recommend your services in Naples to anyone. You should send your management to Malaga airport to check the arrivals procedures of gold car and record go and take the learning back-to Naples "

" Arrival at are collecrion point was awful. Sign on the firefly desk said desk shut and l customers should go to hertz desk. There were only 2 people on the counter at hertz and 20 people in the queue. I had my family with me and it was hot and stressful and basically my worst arrival in any country for the last 10 years as we queued for over an hour to collect our car. As the courtesy car hadn't arrived half an hour we have to walk round and then we queued for an hour so I was an hour and a 1/2 later than I have stated on my arrival and the desk person said my car had been let go because I was late and the reason I was late was because of your poor service and in the end I have to take a fiat 500 instead of the Corsa sized car I had ordered because no other cars were available From the point of arrival at your shuttle service to the moment I drove away in your car which was not of the group by paid-for was awful and diabolical...... Your lack of staffing resources nd cars will never bring my back to your service. One bitten twice shy. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PISA, IT - Reviewed by WILLIAM - 28 October 2019

" Counter staff were excellent Unfortunately quality of car offered was very poor. "

" Car headlights didn't work !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

MILAN, IT - Reviewed by ANNAMARIA - 27 October 2019

" Well done "

" I found the staff efficient and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ROBIN - 24 October 2019

" A good rental "

" Car rental was great. Nice car - no problems. 1. Pick-up could be improved with a map showing exactly where to stand for the bus. We were told to stand under a siparticular sign but not that the sign was on a revelving board that only showed that message 25% of time. 2. put the drop-off address into the car satnav as a permanent feature. Satnav didn't recognise the road where the yard is. Otherwise great. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MILAN, IT - Reviewed by ALEX - 22 October 2019

" Auto Europe very good to deal with,good prices and free cancellation and modification a real bonus. "

" Pick up very slow despite having completed on line check-in. Told by counter staff that wheels & tyres not included. Vehicle was pretty beat up but was functional. Return is easy if a little unnerving as no return details provided except for a signature on the paperwork. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by DARCY - 15 October 2019

" They charged us extras such as additional driver even though I thought it was part of their deal. They charged us 10€ to clean the car. We had to pay for oil, and there was no windshield fluid. "

" They charged us extras such as additional driver even though I thought it was part of their deal. They charged us 10€ to clean the car. We had to pay for oil, and there was no windshield fluid. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PISA, IT - Reviewed by JACQUELINE - 14 October 2019

" Excellent service as always. "

" Used this rental company many times over the years. They always provide excellent service, at very competitive prices. Highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by REMO - 13 October 2019

" I have not had an issue with autoeurope, matter of fact they have always been helpful "

" the car keys were still a bit tacky. last time sellotape was used to hold the keys together, this time a piece of plastic was missing so the keys could not close completely, this is the 2nd time this has been the case with car keys, it does not give a positive impression "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ROME, IT - Reviewed by JANE - 03 October 2019

" Will never use this company again. Not impressed with any aspect of service. We have a second home in Italy so go there several times a year but they have lost a customer! "

" Charged for 2nd driver even though advertised as free additional driver. Upgrade not worth it and car dirty inside and out. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by SONIA - 28 September 2019

" very good, will definitely use again. "

" Brilliant car hire, I cannot fault it, everyone was [trofessional but friendly from beginning of the hire to the return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARGARET MARY - 23 September 2019

" Auto Europe provide an efficient service. Giving lots of prices and choices. "

" Pick up was quick and efficient. However on our return it was NOT clear how to get back into the rental car park. We missed the entrance twice, because the sign was too small. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ROME, IT - Reviewed by THIJS - 18 September 2019

" A great service with auto europe. "

" The collection took ages, the vehicle issued to us was in a poor state of condition, sorry inside and out, not cleaned, scratches everywhere, the vehicle had over 85000 miles on the clock, appeared very old and tired, and it had no boot shelf so was unusable. I complained and eventually I was told s new vehicle would be given. We had to wait over 2 hours for the replacement vehicle. Upon the return, I had to stress the need for a receipt and this took ages to be delivered. I was not expecting an old and tired car for a rental and this was completely unacceptable. The attitude and lack of respect and care of the staff was terrible and not what I expected. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by RORY - 11 September 2019

" No problems - could not have been better. "

" Very good - friendly, quick and efficient staff. Car was just what we wanted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by CHRISTOPHER - 08 September 2019

" As above "

" When we picked the car up at night we were told there were no reported scratches or damage. Even with our phone torches there were several which we immediately reported by going back to the desk. First thing in the morning I took a video of a catalogue of damage which was shown when we dropped the car off. The car ran fine during the hire. My issue is being told no damage when you take a bond in case of damage. Not very reassuring. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by LUISA - 05 September 2019

" Easy booking "

" We were given a car and been told that there was no damage to it at all,likely we check the car,as we found numerous damages which we reported straight away but if we trusted what they told us by now we would be paying someone else's damages...it's unbelievable "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 4

PISA, IT - Reviewed by RACHEL - 01 September 2019

" The price was good and it was easy to book only e. "

" Very smooth pick up and drop off of the car. Staff were free sky and hslpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by FRANCESCO - 29 August 2019

" I have rented cars from Firefly before and will still do it again, although the car was a bit tatty, it went perfectly well. "

" staff were excellent the only draw back was the condition of the car, it had quite a few paint scratches and dents, one of the rear lights did not work, I replaced the bulb at my own expenses and it had almost 98.000 km on the clock when I collected the car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PISA, IT - Reviewed by RICARDO - 27 August 2019

" I've used Auto Europe many times "

" Car was over 2 years old. Dirty, especially exterior. Many scratches and dents. No screenwash. Broken exterior trim. Rear window winder broken. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PISA, IT - Reviewed by VICTORIA - 22 August 2019

" Not the usual high standard I have experienced before. "

" Ive never had a bad experience with FireFly before, but I did think the car was not up to their usual standard ie 70K plus on the clock, damage not logged, 12V power socket not working (therefore I was unable to use my SatNav). We were also kept waiting 15 mins before our car was ready on arrival. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by CARINA - 21 August 2019

" Subpar "

" They have taken my deposit and won't answer there phones. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 4

PISA, IT - Reviewed by DAVID - 20 August 2019

" Firefly were good on collection. Although there were two medium to large items of damage on the Renault Scenic car which we picked up from them, and even though those two areas could not be easily seen, because it was parked so tight to other cars in the areas of those items of damage, Firefly noted the two areas to us and provided us with a document referring to those two areas of damage. Many thanks, David "

" Firefly were good on collection. Although there were two medium to large items of damage on the Renault Scenic car which we picked up from them, and even though those two areas could not be easily seen, because it was parked so tight to other cars in the areas of those items of damage, Firefly noted the two areas to us and provided us with a document referring to those two areas of damage. Many thanks, David "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by CARLO - 13 August 2019

" Car rental in Italy is always the most stressful and inefficient. "

" When we arrived it was not clear which counter we needed to go to. At the counter there was no car ready for us so we had to wait 30 minutes while they found one. The car had a lot of damage including a missing left corner of the front bumper. Most of the damage was not marked on the paper work, which we then had to do, which delayed us a further 10 minutes. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PISA, IT - Reviewed by JENNIFER - 09 August 2019

" Always good prices and easy to use website. Very helpful when we needed to change a booking at short notice. "

" Used firefly many times and will continue to do so. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by WILLIAM JAMES - 26 July 2019

" Very good service. Quick and efficient "

" Very straightforward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by DAVID - 24 July 2019

" Decent value but not the easiest hire we've had from you. "

" Slow and difficult collection - not really their fault but had to wait about 15 minutes for shuttle bus from terminal. Congested pick-up area. Despite having pre-ordered and pre-paid I still had to wait in a queue behind people asking "Have you any cars?" and going through the whole process from scratch. Please try to sort this - it the most frustrating part of a holiday. Car was a bit old and very scratched but apart from the cruise control not working (annoying as we travelled about 500 miles along motorways) it worked ok. Would have been nice to be able to request a car with a split rear seat as we were 3 people and a set of golf clubs - had to be a bit innovative to get all in the car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PISA, IT - Reviewed by FRANCIS - 19 July 2019

" Wasn't clear that Hertz were tyhe relevant counter at Pisa airport "

" Assistants were polite and helpful on return, but not present on picking up - so had to return to desk with damage sheet on which we had noted additional initial damage (slight) "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by BARRIE - 19 July 2019

" Auto Europe has a good Website, prices competitive, easy to book and amend reservations when necessary. Used them many times. Will always book through them for future rentals. Found out the Firefly run ex Hertz previous seasons vehicles. Although cheap, worth paying slightly more with major companies offering new or nearly new vehicles. "

" Fast service at Firefly desk and staff friendly and polite. Apparently only 1 car available in the category booked which turned out to be a nearly 3 year old Fiat Punto with 67000 kms on the clock. Covered in dents and a concaved roof which where not recorded on their documentation. Worst car I've ever rented. Just cancelled another booking with them for a rental next month based on the condition of their vehicles. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ROME, IT - Reviewed by TEOFIL TIBERIU - 17 July 2019

" Fantastic "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MICHAEL - 14 July 2019

" Reasonable price but check the car carefully for pre existing damage. "

" Reasonable had to go back and fore pointing out extra damage on the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BARI, IT - Reviewed by IAN - 09 July 2019

" Overall very satisfactory. The car was ideal for our needs and whilst it certainly wasn't in showroom condition, the odd dents and scratches did not detract from the car's performance. Checking the car back in was relatively straightforward although we were promised a confirmation email to complete the return process but 3 days later we still haven't received it. "

" Not too clear in the Bari Airport terminal building where the Firefly desk was actually located - took some finding. Once located, there was some confusion whether the adjacent Hertz staff were supposed to be doing the car check out but eventually the Firefly staff turned up and sorted the car for us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by ROBERT - 09 July 2019

" Only problem we had when we booked the car it said it was in the airport terminal , but it was off site "

" Staff were very friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by IAN - 28 June 2019

" I like to have a zero excess policy and was impressed with the rate offered by Auto Europe. I have since booked another car on that basis later in the year, having obtained what I consider a further good deal. "

" I received a good price for the hire period and although the car had seen considerable use (65K kilometres recorded) it did us fine with no issues. Firefly staff (Hertz) were helpful and I couldn't fault the experience. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARI, IT - Reviewed by CATHERINE - 13 June 2019

" The number on the email/confirmation was incorrect so we could not contact the car rental to organize a shuttle to take us to the rental place. "

" See below "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by VINCENT - 09 June 2019

" Car very damaged on pick up damage all over and disappointing. "

" Firefly cheap but very damaged cars "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ROME, IT - Reviewed by PAUL - 28 May 2019

" Great Service ! "

" Great Service ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MASSIMILIANO - 27 May 2019

" Very nice experience "

" Very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GEORGI - 26 May 2019

" It was ok "

" It was ok "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by DIANNE - 25 May 2019

" Firefly NEVER again "

" Three cars in 8 days together with pathetic customer service says it all. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MILAN, IT - Reviewed by ALEX - 25 May 2019

" Easy process with good price. The ability to alter/ cancel the booking is fantastic. "

" Excellent service and speedy pick up as I'd completed pre-registration. Vehicle was old but was at least 2 grades higher than booked. Drop-off was quick but the only downside is no printed receipt, only scrawls on the original paperwork. Did go to the firefly desk but they assured me it was allOK and I'd get a receipt by email. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by JOHN - 21 May 2019

" Although Naples a busy airport rental scene, firefly staff friendly. "

" Although I had taken out your insurance at time of booking, firefly also wanted me to pay for theirs, as I did not they held back 1600 euros as insurance security on my card. This was disappointing, it does incourage you to take out their insurance. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by PAUL - 21 May 2019

" Easy no problems "

" Friendly staff easy booking "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID - 07 May 2019

" Frequently hire through Auto Europe and I recommend to others. Easy to use website. Helpful staff on the odd occasion that I have telephoned. "

" Trouble free experience with Firefly/Hertz at Pisa Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by STEPHEN - 03 May 2019

" All good "

" All good . Usual cheaper than most at certain times. Collection counter closed so directed to the hertz counter. Same company "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by TIMOTHY - 30 April 2019

" Good "

" Helpful and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by WILLIAM - 19 April 2019

" Everything was fine --- the handover, the car, return of the car and the guy at the desk. All went smoothly. "

" I've found over the last few years when booking any car through AutoEurope at Naples Airport the service has been first class. The car, although possessing a few dents and scratches, performed very well. I'll be using AutoEurope again later in the year. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by RICHARD - 19 April 2019

" The huge penalty for crossing to Switzerland felt like we had been miss sold by Auto-europe. It didn't help to have it pointed out that this was stated in very small print on the voucher, which I like most only printed it out just before leaving. "

" Chaos a pick up as cars not ready so long waits. Unexpected huge penalty (50% of hire charge) to take car to Switzerland. Car had much damage that was not on documents requiring me to have altered. Crazy mess of roadworks without temporary signs around hire car park. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 4

PISA, IT - Reviewed by BARRY - 14 April 2019

" OK "

" Check in at Pisa is now slower than previous experiences with them since you must now join the Hertz queue at Pisa rather than their own check in "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ALGHERO, IT - Reviewed by DAVID - 03 April 2019

" Good value and no problems, except for the drop-off situation at Alghero "

" Normally it is very clear at an airport where you should go for drop off. It was not clear at Alghero and we needed 3 goes to get the correct car pen. and we did not realise that Firefly seems to be part of Hertz, who eventually checked out the car. It would have been easier to go to Hertz, which was well sign-posted, whereas there were no clear signs for Firefly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 9

PISA, IT - Reviewed by CHRISTOPHER - 14 March 2019

" Easy to book. The experience was positive throughout. "

" Friendly, helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by KAREN - 14 March 2019

" Always a pleasure "

" No choice of vehicle. Condition of vehicle on form said no damage, but there was extensive damage which we had to point out. There was no parcel shelf, so luggage was on show when we stopped for a comfort break. Knob to adjust wing mirrors was broken. Vehicle had done over 113,000 km "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

NAPLES, IT - Reviewed by PHILIP - 10 February 2019

" VERY GOOD "

" EVERYTHING WAS OK "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by RONALD - 03 February 2019

" all good as usual "

" all good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by ADNAN - 28 January 2019

" Staff was very friendly and helpful. Really appreciated their service "

" Staff was very friendly and helpful. Really appreciated their service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by EDWARD ANDREW - 26 January 2019

" Good, clear web site. All major car hire companies represented. Been using Auto Europe for years. No issues. "

" Very short queue at (on-airport) pick-up. Counter staff friendly and English speaking. Car a bit battered, but fine for our purposes and for the price we paid. Car return quick, stressless and with no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by JOAO B ALVES - 23 January 2019

" Very practical "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CHARLES - 21 January 2019

" See answer to question 3. "

" A far more positive experience than this time last year with Firefly, although to be fair they sorted out the problem then in a short time. I have no particular problem and the 3 staff involved in the pick up and return process were pleasant and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VENICE, IT - Reviewed by NICHOLAS - 19 January 2019

" The collision damage waiver and need for additional insurance is always disconcerting. I have now taken out a separate annual insurance for the excess refund and won't know if this is wise until we are unlucky enough to suffer damage a hired vehicle "

" It was tricky finding the desk which was shared with hertz. There was only a Hertz representative there who informed us we had to wait for the Firefly rep to return. Once he did the paperwork was dealt with much faster than most hirers and there was no queue and we were away in under 30 minutes. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by MASSIMILIANO - 09 January 2019

" very good experience and very good car. "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PHILIP - 05 January 2019

" Very easy "

" Car not in great condition but represented good value "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by SEAN - 03 January 2019

" First bad experience I have had with Auto Europe. Very very unhappy with firefly service and they cost me 70 euros by having no staff in the middle of the day on a Monday. This is a joke and i believe I should not have to pay this charge "

" The car was covered in dents and scratches and not little ones. We picked car up at night which made it even worse. When We tried to return car at 1.45pm on a Monday no one there . We were in the other terminal and had to ask the sixt team if we could drop the car there. They said yes but when we drove there they said we couldn't leave the car there and they were going to charge us 70 Euro,s. They didn't even check the car "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by REMO - 22 December 2018

" auto Europe also has a responsibility to check and verify details "

" when you give the car keys to the payee there should be no sticky tape holding the car keys and remote locking together !! That is not a good sign !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RONALD - 21 December 2018

" was OK "

" Only problem was being given a huge vehicle when I had asked for a small one. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by RICHARD - 21 December 2018

" Easy to book "

" No one to drop car off with. Long queue at desk so just left keys and contract on counter v "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 5

PISA, IT - Reviewed by PAULA - 16 December 2018

" all great "

" great once again , all super speedy and no hastle thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID - 08 December 2018

" All fine "

" Car smelled strongly of tobacco on pick up otherwise OK, Firefly offer exceptional value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VENICE, IT - Reviewed by NICK - 01 December 2018

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by HOWARD - 25 November 2018

" All OK "

" Vehicle in poor condition but cheap "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by GRAHAM - 23 November 2018

" Very pleasing in all departments. "

" Very good all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by HUGH - 18 November 2018

" Booking through Auto Europe is easy but unfortunately the other problems are beyond its control. "

" The car was dirty and badly damaged despite the contract declaring only 2 points of damage. I counted another 6 areas, including cigarette burns on the seats, for which I would have been blamed had I not pointed them out. The car was tired and uncomfortable, despite only having 66,000 km on the clock. I clicked on a return at Terminal 1 but was told that I could only leave it at Terminal 2 when I arrived at the booking desk. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 1

MILAN, IT - Reviewed by MARTIN - 14 November 2018

" Auto Europe always provide competitive pricing and the car supplier firefly was good "

" Firefly are always good using ex hertz vehicles. Only slight issue is that in last two occasions the car has still been in preparation delaying my departure "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by JAMES IAN - 13 November 2018

" Customer Service - what Customer Service. Knowing that car hire companies cancel booking for non-show reasonably quickly. I contacted Auto Europe and am quite honestly disgusted with the initial person's response. He basically could not have cared less, even suggesting that we cancel the existing booking and rebook - he could not be sure we would get our money back, but I very much doubted it. He did give me the telephone number, but did not offer to email and let Firefly know that we were still arriving. The impression I got was you have made the booking, we have done our bit so you are on your own and I do not care. The lass I spoke with secondly was more helpful. I have had this attitude from Auto Europe in the past. Auto Europe have been our car hire company of choice in the past, but I will now reconsider. "

" They held the car even though our flight was diverted to Lamezia Terme and we arrived in Brindisi some 6 - 7 hours after scheduled arrival "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by IGAL - 11 November 2018

" I am not sure if the staff could process this rental "

" We waited over one and half hour to book in the car , this was very very bad . The car was excellent "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RONALD - 11 November 2018

" As usual, not unpleasant. "

" Car a bit older with banging from underneath on rough road, but OK for my purpose. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by KATAYOUN - 09 November 2018

" Very easy and smooth process of booking at a very good price. I have used Auto Europe many times in the past and will continue to do so in the future. "

" Very helpful staff at servicing desk. Quick and smooth pick up and return of the car. Lovely car, despite a massive scratch at the bottom of the driver door. Scratches are very common, almost a badge of honour in Italy, so we didn't mind at all!! :-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ROBERT - 08 November 2018

" Auto Europe are always very easy to deal with and give the best value for money. "

" Agent waited for our arrival before going home. Very helpful, and offered a choice of vehicles. Unfortunately the one we chose was not the best, but it was went well and was adequate for our needs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by DEBORAH - 04 November 2018

" Pleasant and friendly staff. Both parts of rental excellent from collecting car and dropping off "

" Excellent friendly and professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by LOUIS - 31 October 2018

" As above "

" The voucher stated pick-up at Firefly desk. There is no Firefly desk. We waited in a queue at the autoeurope desk for an hour and half to find out that we should have gone to the Hertz desk! There is no big sign above the Hertz desk saying Firefly. Not a good start. We really liked the car - it would have been nice if there had been screenwash in the car for the windscreen wipers. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by SANDRA - 30 October 2018

" Painless "

" Efficient and good choice of car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JUSTIN - 30 October 2018

" As you can see from the previous answers, I am totally dissatisfied with the service provided by Firefly. "

" 1. They should provide a warning of the multiple fines of €100 which can be incurred if you stray into the restricted area around the Leaning Tower. 2. The sat nav was not working in that it did not pickup a GPS signal and the map constantly showed the car as being somewhere in Moscow. 3. They did not advise the drop off point would be closed when the vehicle was due to be returned. . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by SIMON - 28 October 2018

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by GEOFFREY - 28 October 2018

" OK "

" OK "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by JAMES - 28 October 2018

" Would be very likely to use this company again "

" No problems with staff car could have been cleaner "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by COLIN - 28 October 2018

" Overall service was convenient (airport pick-up) and courteous and the hire was good value. Very smooth process. "

" Vehicle somewhat scruffy but ideal for me as it partly relieved the anxiety of damaging a brand new car. All prior damage properly marked. Would have appreciated screen washer fluid at pick-up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by LORELLA - 27 October 2018

" Very satisfied "

" Everything was perfect. Firefly has a very approachable and professional staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by WILLIAM - 27 October 2018

" ...... "

" I use this company regularly and I'm very happy with the level of service I receive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CLIVE - 27 October 2018

" Trouble free rental with Firefly "

" Trouble free rental with Firefly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by SANTA - 26 October 2018

" Very good! "

" Very good! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MICHAEL - 25 October 2018

" Very good "

" Second time to use firefly. O hesitation in using again or recommending "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by BRIAN - 24 October 2018

" you get what you pay for "

" helpful and friendly firefly staff, vehicle condition as expected for such an inexpensive cost "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LAMEZIA TERME, IT - Reviewed by MISS SHEILA - 23 October 2018

" 100% satisfied and will be soon booking my next rental for May 2019. "

" Right from booking the car I am totally satisfied with all aspects of my rental experience. I will be booking my next car in the New Year (when I hope prices and conditions of hire are favourable) for my next holiday to Calabria in May 2019. Your staff are delightful, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by MISS SHEILA - 23 October 2018

" 100% satisfied and will be soon booking my next rental for May 2019. "

" Right from booking the car I am totally satisfied with all aspects of my rental experience. I will be booking my next car in the New Year (when I hope prices and conditions of hire are favourable) for my next holiday to Calabria in May 2019. Your staff are delightful, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JULIA - 22 October 2018

" Autoeuropa is a great site to compare car hire prices "

" They are based in terminal 2 and i arrived in to terminal 1 - a short coach transfer but it was slow and inconvenient especially on the return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MATHEW - 22 October 2018

" brill as always "

" very easy transaction "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by CLIVE - 22 October 2018

" I consider that it is bad practice on behalf of Firefly to rent a car which had clearly not been properly checked. See Note 3 above for more detail. "

" I collected the Firefly rental car from Alghero Airport in Sardinia on 2/10/2018. After leaving the rental area I immediately noticed the sound of a warning gong from the dashboard and the dash display showed various text messages in German (a language I do not speak). I stopped and inferred from the display graphic that two tyres were probably underinflated; further more a light bulb icon suggested to me a lamp might have also been defective. A visual inspection of the tyres suggested all tyres were inflated to about the same level so I continued to a garage and inflated the two offending wheels to 2 bars (there was no handbook present in the car glove box). I continued the journey to Dorgali and the inflation warnings had now disappeared. In Dorgali I download an Opel Adam handbook from the internet and checked the tyres again, the front right was down slightly and the others were normal. I was concerned about the front wheel and contacted a rental representative 39-079-935054 the lady was helpful and suggested I took the car to a garage and said a puncture repair should cost about 20 euro which I could claim if I had a receipt. She also said I could substitute the spare wheel and I told her I had considered this option but the Adam does not carry a spare. The first service agent I visited said the dash indication was probably false and I understood the mechanic had found a general 'reset' procedure for the info display and had implemented this. Returning to the car the following day I noticed the front wheel was completely flat, using the electric tyre pump supplied with the car I reinflated the tyre to the correct 2.2 bar and returned to the same service agent. He said they did not repair tyres and suggested I took the car to another agent about 1km away. The tyre agent removed the wheel and following an inspection said it would be dangerous to repair the tyre and it should be replaced, which he subsequently did. I was very dissatisfied with the condition of the vehicle I received; I cannot believe the car had been properly checked before being rented to me, any experienced member of staff should have easily spotted the problems with this particular car with its high level of self testing just by driving a short distance. This experience of course had a detrimental effect on my holiday. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by JOHN - 21 October 2018

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by COSTANTINO - 16 October 2018

" The car ( Fiat 500 X) was good value, comfortable and economical. No problems. Very courteous staff. "

" Very courteous and efficient staff at Bologna airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by PAUL - 13 October 2018

" Would recommend Auto Europe due to past experiences. "

" Faulty valve on front tyre, unable to get cap off valve on rear tyre. Needed to add air due to low pressure. Brake fluid light came on after 100 km, had to pull into garage to top up. Mechanic unable to add air ptressure. Vehicle on outside looked as if it had been through the Iraq war. "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MARTIN - 12 October 2018

" Easy as usual and competitive rates "

" Firefly is part of hertz so they are easy to deal with "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by SUSAN - 10 October 2018

" If you pay for a larger car, which we did, then are given a car that had been in the next category down at the time of booking, one feels somewhat cheated. The cars at Ciampino are always dirty and this one, a Fiat 500L, was not only filthy but the second choice, as we were initially allocated an even smaller car, (also badly damaged). Altogether unsatisfactory and WHY do they take so long tapping details in at the desk? All details should be sent in at the time of booking and you should be able to turn up with the booking confirmation and ID and be shown to your car. Time for a big and long-overdue shake-up of the whole process. "

" Car mechanically sound but absolutely filthy, very scratched and had broken sun visor and rear above-door handles. We got a car one class down from that we paid paid for. Very disappointed. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

PISA, IT - Reviewed by KAREN - 10 October 2018

" All worked well "

" Good, no problem "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PISA, IT - Reviewed by TUULA - 08 October 2018

" Good "

" It was good in all respect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by ROMULUS - 08 October 2018

" nice car.nice people "

" nice car.nice people "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by JOYCE - 07 October 2018

" As above - car which had already done 78,000 km, full of unmarked scratches and dents, which puts a lot of pressure on the rentee to check everything on the car. My guess is that Firefly are able to offer a good price because they buy up cars from the more reputable hire companies, who usually have given me a car which was either nearly new, or had done no more than 10,000km. "

" The car had done 78,000+ and was full of scratches and dents. It was also not clean on the outside. I was told by the counter staff that every new scratch over 1cm would be counted. As a lot of the scratches were not indicated on the document I was given, I asked the person in the car park dealing with drop-offs etc. to scrutinize the car with me. He was very brusque, but eventually did come over to mark on the document all the scratches not mentioned. On the plus side the rental was one of the cheapest, on the minus side, I have never been told that every new scratch over 1cm would be counted, especially on a car where most of the scratches were not even identified. Would try not to use Firefly again. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by MARK - 06 October 2018

" As previously mentioned vehicle was not road worthy and took an hour to wait for a replacement that was after the usual 40 min wait at the airport office desk. Staff did their best for us in a difficult situation being understaffed. "

" Vehicle was not road worthy with the bumper being held on by scotch tape. Staff did there best being under staffed and with limited resources "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by PHILIP - 05 October 2018

" Auto Europe are always my first choice as long as they stay competitve "

" Car was a bit tired, but overall good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by JOSE MARIA - 04 October 2018

" Easy way of booking, cheap, clear, easy to pick zero excess insurances. "

" Staff at Firefly Pisa Airport were extremely helpful, they kept my reservation open for a bit longer because I missed my flight and they were kind on the phone and friendly when I got there the morning after. I would always recommend Firefly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TREVOR - 03 October 2018

" Easy process. "

" On arrival at the airport we were unsure where to go. Finding the depot on returning the vehicle was also very difficult. Other customers also complained about this. Return process was very slow. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

VENICE, IT - Reviewed by RICHARD - 01 October 2018

" Disappointing experience with Firefly. Poor service, no booked car available and no apology from staff. "

" No car available when I went to pick up car at allocated time. Had to continually ask staff for updates and eventually got car after 1hr25mins wait with two young and tired children. Very disappointing service. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by CHRISTOPHER - 29 September 2018

" No issues at all, smooth as ! Thank you "

" Quick service at pick up and drop off. Good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by JANET - 25 September 2018

" The car rental site really needs to be on the airport at Florence. The shuttle service meant a long wait in a queue and the site was almost impossible to find on the return as there is no proper signing. A horrible experience, but, to be fair, not Firefly's fault. "

" The staff were fine and the wait at the counter acceptable. The car was not one I would have chosen, an Opel diesel, very heavy and noisy and certainly not an improvement on the smallest cars which I usually choose. There was no handbook and I found it difficult to figure out the lights and get used to the button handbrake. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PISA, IT - Reviewed by MALCOLM - 24 September 2018

" Good value "

" Good value, no problems at all "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RONALD - 23 September 2018

" It was quick and easy on pick up and return. Much better than the likes of goldcar, rhodium and locauto. "

" Only complaint was, would have preferred a smaller vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALGHERO, IT - Reviewed by ANTHONY - 22 September 2018

" Phone staff helpful as I had ( there was an email offer from auto europe for significant discount a few days before flying thank you). Seems no means of updating original offer online, so cancelled and rebooked and the system immediatly could not accept payment. "

" Need sign above desk to indicate that Hertz Thrifty should include Firefly, (not on the desk hidden by the queue of people). Note - the queue system didnt work !! and we waited about an hour due to 3 flights arrived at the same time. staff were doing their best. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by RAYMOND - 21 September 2018

" Overall a less than average performance from Firefly "

" Lot of damage on car not indicated on form provided by counter. However parking area staff duly anotted the form when requested to do so. But may not have seen the damage if dark at night time. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BARI, IT - Reviewed by LINDSAY - 21 September 2018

" Nothing further to add other than the comments in item 3 above. "

" The Firefly representatives were good, but the car was the dirtiest we'd ever hired, even the interior could have done with a good clean!. Also, the engine oil change warning light came on as soon as we'd collected the vehicle, which isn't a great thing to be confronted with from the outset. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 4

ROME, IT - Reviewed by ALLISTER - 20 September 2018

" Why so much paperwork "

" Generally good,one or two miner hiccups "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 6

CAGLIARI, IT - Reviewed by JIRI - 19 September 2018

" Very good value and service but it lacks options for mini vs economy car etc. it just shows one cheapest version. Especially in the comparison section. Other websites do it which makes it easier to find the right car. If this is improved it would be perfect experience. "

" They registered me as a different customer and I did not receive any emails because they sent them to a different person with all of my details. Also scratches on the car were marked in different places so we needed to make them to sign those we found, just in case. And it took extra 40 minutes to get it done as they were busy and not too fond to do it. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GIUSEPPE - 16 September 2018

" Overall very good, apart from the above "

" It needs to be stated whether the car is new, less than 6 months old or more than 6 months old. Unless this info is provided, you are unsure of the driving experience that you will have. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by SIMON - 15 September 2018

" Better than expected "

" Better than expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANNETTE - 14 September 2018

" Very straightforward and good value for money "

" Professional efficient treatment. Fine to hire a slightly older car for a reasonable price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TREVISO, IT - Reviewed by DANIELA - 10 September 2018

" I have rented multiple times with Auto-Europe and I would normally rate the service as outstanding. I am hoping that this negative experience with Firefly Treviso Airport is a one-off. "

" Positive: Car was in good condition, pick up and drop off were promptly dealt with Negatives: 1. I tried to call the contact number on the voucher repeatedly (on about 15 occasions, at various times). Phone was not picked up. 2. A member of staff at the garage (Nicolo) offered to cash a petrol voucher for me and credit my card (petrol stations near Treviso airport do not give money back for after-hours petrol filling). I left €38 worth voucher with him and informed staff at the airport office. Money was not transferred, there was no attempt to contact me about this transaction and I was not able to get in touch with the airport office. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by NICOLA - 10 September 2018

" Much better than my last experience booked through yourselves with Autoeurope car rental. "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by VINCENZO - 10 September 2018

" Good "

" I regularly book Firefly through AE. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

VENICE, IT - Reviewed by GIANLUCA - 08 September 2018

" see above "

" The car given to me was damaged. Not the sort of car you would go to a wedding with. Approximately 88'000km, not really brand new. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BARI, IT - Reviewed by PETER - 08 September 2018

" I like Auto Europe have used them many times. Never been scammed like this before "

" We were conned into paying for the tiniest chip in the WINDSCREEN which we'd have never found and the Hertz man checking it in found it in seconds so it must be a nice little earner every time that car comes back €124 euros. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PISA, IT - Reviewed by MICHAEL - 06 September 2018

" Auto Europe made it easy to make the booking complete with excess protected insurance so would recommend them. "

" All was good with picking the vehicle up and the car was fine no complaints at all for the first 9 days. Then through no fault of mine or Firefly, on starting up the car there was a loud whoosh noise which turned out to be a pipe join breaking apart under the bonnet. This turned out to be on the air conditioning and it lost all it's gas. As I say this in itself could happen to any vehicle so it was just one of those things but it was getting something done about it where things went wrong. I phoned the roadside assistance number and the man that answered spoke good English. We agreed that the car was still able to be driven and there was nothing that could be done at the roadside to repair this fault, it needed to go into a workshop for the pipe to be repaired and the system refilled with gas. He suggested I either put up with driving with no air con for the remainder of the holiday or contact an agent near to where we were staying to exchange the vehicle. Again, no complaints from me up to this point, he did his job properly. As the temp that day was 37 deg celsius and we had paid for a car with air con, we decided we would try to get another car. The number the roadside assistance gave me was unobtainable so I called the Pisa airport Firefly number where we picked the car up which was about 2 hours drive from where we were staying. Pisa airport Firefly did not answer even after several attempts. I then tried Florence airport which was slightly nearer to us. They suggested I take it to the agent in Arrezzo which was the nearest big town with an agent. The lady there was very helpful and spoke good english but she told me they did not have another car to let me have. We had a limited internet access but I managed to send an email to Firefly customer assistance in fact over the next 2 days I sent them 4 emails. there was no reply other than an automated acknowledgement message saying they pride themselves in good customer service and would get back to me as soon as possible after reviewing my problem. It is now over a week later and I am back home in the UK now and still I have not had any reply from Firefly customer service. When I dropped the car off at Pisa airport the staff were very friendly and helpful and apologised for the problems saying if I had taken it back to the airport they would have exchanged it but when I explained I had called Firefly at the airport and got no answer they were embarrassed. I was not going to drive 2 hours each way as well as the cost of fuel without them first confirming over the phone that they could exchange the car. So apart from a rubbish customer service dept I am happy with Firefly in general. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by RICHARD - 06 September 2018

" I always use Auto Europe and I have never had any problems. "

" Bit of a long wait at pick up. Not all car damage was listed so had to go back into the terminal to report it. Drop off was efficient and courteous. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by GORKA - 05 September 2018

" Not good "

" Could have been much better "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 4

MILAN, IT - Reviewed by PAUL - 03 September 2018

" I advised we were using T1, it was a massive inconvenience to have to go to T2 to collect and drop off the car with 8 bags and 2 young children, due to this we decided to return the car on the evening before we had planned and had to get a hotel near the airport. If it say 'In-Terminal' it should be in the terminal I say that I am using. "

" Car was dirty, and had several areas of damage, also interior had smell of cigarette smoke. Tank was 5/8 full and as I pulled off the car park that went straight to 1/2 full. Nobody available to check car when I returned it, I had to leave key and documents in a box. Also it was extremely inconvenient to have to go to T2 with multiple bags and children to collect the car when I landed at T1. The only thing I will say in their favour is that the counter staff were very pleasant and efficient (on collection) and the price was cheap. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 3

NAPLES, IT - Reviewed by SIMON - 30 August 2018

" As above "

" The counter staff tried to sell me extra insurance, which I already had, cost in excess of the cost of rental, €500!!! The car had much more damage than was listed, I had to return to the desk to get it added onto the paperwork, all in all very unpleasant and much more stressful than expected "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by GILLIAN - 29 August 2018

" Very efficient and friendly service. Will definitely use again. "

" All very well done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PHILIP - 23 August 2018

" Good prices and clear easy website "

" Good car at a good price- car did have a very high mileage and quite a few knocks but drove very well so good value. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by MARK - 21 August 2018

" Great service "

" Great servive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by JOSEPH - 20 August 2018

" Very good car no problems "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by VALTER - 20 August 2018

" Poor experience I will never use Firefly ever again "

" been asked to pay fuel surcharge even when I return the car full of fuel Totally and Utterly RIP OFF!!!!!!!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BARI, IT - Reviewed by GIUSEPPE - 16 August 2018

" I have used countless times Auto Europe but it was the 1st time with Firefly, never had a problem before with different local suppliers, I'm assuming that due to the lateness of my flight staff were un-cooperative/unhelpful but should have been more reasonable to my needs "

" The Car, even though it was of the goup chosen, was just like a small van and it stunk of cigar/cigarette smoke, was parked in a obscure place, very tight space with a bigger van obstucting the exit view (without help would not had been possible to get it out of its parking space). After point this out to the counter staff ie: type of car, bad odour (by the way my wife is allergic to smoke and I had to wait about half hour with all the doors open to dissipate the bad odour after spraying its interiors with perfume) and parking restrictions ,was told that it was the only one available but for an extra 10euros a day they could give me a different one. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 2

PISA, IT - Reviewed by EMMA - 15 August 2018

" Staff all very friendly and couldn't be nicer. "

" Waiting time at the counter in pisa to be seen was 30 minutes. Car was a little dirty and had alot more scratches on it than noted. Because of scratches I ensured to get the car checked when I returned and there was no issues. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by GARY - 14 August 2018

" See above. If Auto Europe can rectify this situation, I would by happy to use your services again, but not Firefly. I feel that Firefly are not a Trustworthy company to deal with. "

" The airport collection was extremely slow, and disorganised. The car had not been valeted as expected. Firefly have debited £102 from my credit card, for a full tank of petrol, when the car was returned with full tank, and this was signed off by their own Staff. Spent many hours trying to rectify this situation with your customer services. Awaiting a satisfactory response. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

MILAN, IT - Reviewed by SARA - 10 August 2018

" I have always used Auto Europe for car hire in Italy. It is low cost, good service and friendly staff. Thank you "

" Easy to collect the car and the staff was kind and friendly. Although there was a delay of 45 mins this time. Overall very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by CARL - 09 August 2018

" nothing else "

" All went well apart from a slight misunderstanding when Firefly asked for a credit card and said it should be at the drivers' name. We clarified with AutoEurope who said it was for the deposit, rather than the card used for payment (which is something the counter staff member had not mentioned). The member of the counter staff then asked for us to deal with someone else at Firefly. Our experience with the other members of staff was good and they were really helpful. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JORGE - 08 August 2018

" I would rent a car with them again. "

" Fast drop off and very helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by JAYNE - 07 August 2018

" Very dissatisfied the man was rude to me and not very helpful he said the car would get pinched in the area we were staying in and we needed to take extra cover out. "

" Our flight was delayed other companies stayed open for there customers firefly closed meaning we couldn't get to our hotel and had to sleep in the airport until you opened the following day. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by GABRIELA - 06 August 2018

" I'm very happy with the car and service provided - I definitely recommend it to everyone "

" The car was nice and clean and the staff lovely and super helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ARBER - 18 July 2018

" great experience. All was good "

" great experience. All was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PAUL - 18 July 2018

" All went smoothly. Very friendly staff. Easy experience and would recommend Firefly. "

" Excellent experience. The person who served us was very friendly and efficient. A very easy experience. All ran smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DOMENICO - 17 July 2018

" overall very good, waiting time at counter was a bit long due to counter staff working with 4 different rental companies at the same time "

" overall very good, waiting time at counter was a bit long due to counter staff working with 4 different rental companies at the same time "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by MICHAEL - 12 July 2018

" Car good, cost good but very long check in and drop off process considering I had pre-booked. "

" Check in process was very slow and could be much quicker and efficient when compared to competitor companies "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by IVAN - 09 July 2018

" perfect "

" This is the secont time i used Firefly in Italy. This is the best rental company in this region "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by NIGEL - 07 July 2018

" Car floor front and rear had not been cleaned. It did not affect my use of vehicle but I am always suspicious of rental companies inventing a charge for something. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PISA, IT - Reviewed by CAROLINE - 02 July 2018

" I've used auto Europe a lot they are competitive in sany me countries and not so much in others "

" Very long wait to pick up Car even though only a few people in queue....Car was extremely dirty and didn't have time to change.. inside windscreen was dangerous when sunlight hit it .. Car was also overdue for a service.. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by PHILIP - 30 June 2018

" See above. "

" I had a free up-grade. From a quite compact car to a autostada loving turbo charged thing the size of my living room. I did say that I was going to Ascea. Where the hi hiway people had just started cutting back the urba. Not the centre of Rome. In Ascea, one could be attacked by every passing bush. Although, the car proved economical to run it was still like driving a bus down a narrow street. And that proximity warning must be toned down, it would drive anyone mad! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by LUKE - 18 June 2018

" My flight was cancelled so I called the company to see if I could pick up the car a day later (which should make no difference as I had already paid for the car) I was told no, and the guy was not helpful at all, if anything, rude to me and told me to find an alternate company. Dreadful service when the issue was out of my control. They should have been helpful and provided some help/advice/alternate solution, but they didn't! "

" My flight was cancelled so I called the company to see if I could pick up the car a day later (which should make no difference as I had already paid for the car) I was told no, and the guy was not helpful 1 bit, if anything, rude to me and told me to find an alternate company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by RONALD - 17 June 2018

" All good "

" Always good and helpful. Cars usually a bit scruffy but not scared to drive them like in Italy as I am a beautiful spotless one. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LAMEZIA TERME, IT - Reviewed by GIUSEPPE - 09 June 2018

" Gm "

" Gm "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PISA, IT - Reviewed by BARRY - 09 June 2018

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by FLAVIO - 01 June 2018

" staff very good + exstra driver on insurance for free sumtimes "

" very please good price & staff very good never had any problem been using them 2 or 3 times year since 2004 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by CHRISTOPHER - 19 May 2018

" Car was fine no issues. But waiting about 30 to 45 mins for the Car was expensive for me. "

" Not enough desk staff. Cost me an extra 57 euro to get a bigger car. Because my passengers had a free transfer. But because we had to wait they missed it. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MICHAEL - 17 May 2018

" I just have . "

" I was surprised that I was asked to pay for extra collision waiver as I thought that I had already paid for it in advance but it's probably me not ticking the correct boxes etc. Well done, good service. The only complaint about the car is it had a warning light on throughout my stay. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARI, IT - Reviewed by GERALDINE - 15 May 2018

" We use Auto-Europe at least three times a year in Italy and are always very impressed with the quality of car and value for money. "

" A few minor issues: car pick up at Bari airport is a long walk from the terminal; pick up took a long time because of shortage of staff. Whilst the car was badly dented, we were given a much larger car than booked which was wonderful given the mileage we had to cover. The car was a pleasure to drive and economical. Overall we were very pleased with the booking. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

CAGLIARI, IT - Reviewed by MICHAEL - 14 May 2018

" Extremely satisfied and content with overall service and cost. Thank you "

" Fast friendly and polite, courteous staff at Cagliari. Cannot fault them at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by MARCO - 12 May 2018

" It would have been all ok, but not for this problem, I feel I have been stolen around 40 pounds for nothing. Please get Firefly to get back to me, apologise and refund me the money, they should have never taken 600 euros out of my account without even telling me, my bank confirmed me that usually rental car companies only block the money "

" There has been a serious problem with my debit card, to block the money in the beginning, they seem to have a problem with debit cards, so they took the money out of my account. Then they refunded after I returned the car but I had to pay to the bank around 40 pounds commission rate and currency exchange. This thing that they took the money instead of only blocking the amount on the card is unacceptable, I never had it before with any other rental company, and I should be refunded the money it cost, as they did not tell me in advance that they had this kind of problems with debit cards. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ROME, IT - Reviewed by RONALD - 12 May 2018

" Was able to change contract several times to get best value and have always found auto europe to be the best value. Don't like new site though. Much prefer the old one. "

" Always been a good firm to hire from "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by PAUL - 11 May 2018

" The car was modern and in good order. Pick up and drop off was at Terminal 2, which was a bit awkward as we landed at Terminal 1. Fuel stops in or near the airport are limited and we did not have time use one and therefore had to drop the car off requiring a quarter tank of fuel top up, as we were in a rush to meet our flight due to our journey to the airport being delayed. The charge by Firefly to top up the fuel is very expensive at 37 euros plus fuel when compared to other hire companies at Milan who charge around 20 to 25 euros. "

" I only used a quarter tank of fuel and we looked for a fuel stop close to the airport but were unable to find one, hence I had to drop the car off requiring a fuel top up. I was told that Firefly would charge 37 euros + cost of fuel, which I think is overpriced as Sixth only charged me 25 euro recently at the same airport. Incidentally fuel stops are plentiful when leaving the airport but very rare when entering the airport, which seems to be the opposite of what is required. If the car hire company could provide recommended locations near the airport for refueling when returning the car that would be very helpful! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PISA, IT - Reviewed by JACQUELINE - 08 May 2018

" Always had excellent service when using Auto Europe. "

" Always had excellent service from Firefly at a very reasonable price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MARK - 05 May 2018

" The car hire desk is a long way from the terminal and no sign of a courtesy bus to get there or indeed any signs in the terminal to help direct you. Same applies on returning the car another long hike dragging luggage. Staff at collection and drop off lacklustre too. Car was pretty battered and although fuel was to be full to full it certainly was not full on collection probably just over 3/4 full. A brake light bulb was out and low tyre pressure warning all the time we had it. Reported these on return and they said not to worry so it went out to the next hirer the same. Having said all that the car did the job at reasonable value. "

" The car hire desk is a long way from the terminal and no sign of a courtesy bus to get there or indeed any signs in the terminal to help direct you. Same applies on returning the car another long hike dragging luggage. Staff at collection and drop off lacklustre too. Car was pretty battered and although fuel was to be full to full it certainly was not full on collection probably just over 3/4 full. A brake light bulb was out and low tyre pressure warning all the time we had it. Reported these on return and they said not to worry so it went out to the next hirer the same. Having said all that the car did the job at reasonable value. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by ANTHONY - 02 May 2018

" A rainstorm on the first evening left the car with a sandy deposit. There was no quibble or comment upon its return. All staff were courteous and not pushy. "

" If as good in Nice as in Palermo, we will be happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEPHEN - 01 May 2018

" Very quick and easy to use "

" we have used Firefly in the past and never had any issues and will continue to use them if the pricing stays competitive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JAMES - 29 April 2018

" While I accept that the practices referred to above are standard for the industry , I think some greater degree of transparency in the booking process is called for, including what was covered by the additional insurance I took out at the time of the booking. "

" Vehicle condition was OK, though the Fiat Punto provided is not of an equivalent standard to the Opel Corsa which was the vehicle featured in the booking. I understand that an alternative may be offered, but having driven both vehicles, I do not consider the Punto as good as the Corsa. I was also annoyed that when , as far as I was aware , I had taken out additional insurance , which I imagined would cover all contingencies, the Firefly staff, gave me the "hard sell" about extra insurance products , which would cover me for damage to the vehicle. My annoyance was further compounded when , on returning the vehicle, a staff member drew my attention to some extremely trivial scratch marks on the left hand front bumper (which I do not accept had been incurred during my hire period) and tried initially to charge me for them. On collecting the vehicle, I had observed and drawn a Firefly employee's attention to some other superficial marks on the car's bodywork. My point is , since the hire company clearly does not repair such superficial marks on a vehicle before hiring it out again, why does it expect customers to pay for such damage. It seems the whole process was intended in the first place to pressurise me into taking out additional insurance and to punish me for not having done so. On the whole it left a rather nasty taste. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by HANNE TIDEMAND - 28 April 2018

" As above not too happy about long wait and unfriendly woman at pick up "

" Long wait at counter and very unfriendly woman when trying to find the vehicle on the parking site. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DAVID - 05 July 2015

" Our outbound flight was delayed by 1hour, So when we arrived at Naples airport it was 23.30. The shuttle bus had finished and after carrying our luggage to the car hire point To our amazment the Firefly desk had gone home with a mesaage to soeak to the Hertz desk who had also gone home. Luckily the lady on the Avis desk was able to get Monica from Hertz on her mobile and she came back to give us a dirty and dented old Corsa and then left us in a hurry. I had made this booking some 4months previously and would have thought staff would see if a flight had been delayed but would have stayed on to meet their customers and fulfill the contract. NOT JUST CLOSE UP AND GO HOME !!! "

" AUTO EUROPA CANTRACTED OUT TO THESE PAEOPLE.SEE THE ABOVE. "

PISA, IT - Reviewed by RICHARD - 04 July 2015

PALERMO, IT - Reviewed by MATHEW - 04 July 2015

" as usual service very good "

" very good and helpful staff "

CATANIA, IT - Reviewed by DAVID - 04 July 2015

" Listing an airport car hire should mean they are actually on the airport, 'call upon arrival' means nothing at the time of hire but is a get out for you knowing they have no presence on location and means nothing to a customer . There's no way for customers to tell this until they arrive and have the hassle of finding out where they have to go, phone numbers either engaged or not answered meant we were left for over an hour trying to figure out what to do. I've used auto europe before but wont be using them again after this debacle, I'll hire direct from the big companies I know are located at the airport complex. Misleading and poor information needs to be checked, preferably by someone who's actually been to these firms I feel cheated "

" Why does their insurance for one week cost more than my car insurance for a whole year and more than the hire costs. Playing dumb at the check in desk and only presenting one option is not helpful with us being left with little choice but be forced to take their local cover, and before you say we could have sorted this on the website we are then told were liable for THOUSANDS of euros for trivial damage- almost a threat. Plus...THEY MOVED LOCATIONS WHILE WE WERE ON HIRE AND DIDN'T TELL US!!!!!!!!!!!! Only by chance did we meet someone at the old site(the one we picked up the car from) when returning the car who showed us to the new site a mile or so away- even further from the airport. Firefly do NOT have facilities at Catania airport! "

PISA, IT - Reviewed by PAUL - 04 July 2015

" Good service . "

" Have used Firefly for quite some time now and have always been pleased with them . "

PERUGIA, IT - Reviewed by MARTYN - 02 July 2015

" Autoeurope staff were very helpful "

" The car supplied was 3 years old with 110,000km mileage.It was covered in minor dents and scratches. Hertz and Europecar cars looked very smart in comparison "

PALERMO, IT - Reviewed by ELIZABETH - 02 July 2015

" Our problems are not so much with Auto Europe as Firefly, but I would be reluctant to use Auto Europe again for fear they do not screen the companies they work with. "

" It was the worst rental experience ever and we are warning everyone about it. Although we had paid excess waiver insurance at the time of booking, Firefly advised they had to block 1500 Euro on our credit card. This was above the daily transaction limit we had arranged prior to departure from Australia and as a consequence we had to purchase additional insurance for 194 Euro (despite insurance with Auto Europe). They blocked this amount as well as 250 Euro on our credit card. When we returned the car, they withdrew 194 Euro from our card, but the blocked amount was not released. Despite repeated phone calls, the amount of 444 Euro remained blocked until 24 June, causing us lots of problems. The car was not in the best shape either. "

NAPLES, IT - Reviewed by ALDO - 01 July 2015

" We were told that the car we were hiring was new & only had 7000 km on it, when in fact it had 77000 km on it and drove with very bad suspension. The car was dirty and scratched all over and we had to attend a wedding & were very embarrassed to be driving this car ! "

PISA, IT - Reviewed by DAVID - 30 June 2015

" Web site is difficult when putting in times of pickup and drop off. In fact almost impossible to change if you have filled out part of the web page "

" Car was excellent but the reception kept trying to sell additional insurance which I am not sure I had already paid for. "

PISA, IT - Reviewed by JON - 29 June 2015

" Front tyres were nearly bald, brakes were down below legal limit and car, and speedometer was eratic, were some of the problems that we encountered on picking vehicle up. Also insurance issue around payment for excess was very unclear. "

" as above "

TREVISO, IT - Reviewed by DAVID - 27 June 2015

" As with most hire cars these days there was some pre-existing damage to the vehicle. This was marked on the paperwork BUT the diagram is small and on a carbon copy it was difficult to see exactly what this referred to. Whilst we concluded that all damage had been marked this was questioned on our return, however, after we pointed out the rather pale carbon copy markings it was accepted that no new damage had occurred. Neither party is assisted by this documentation approach. With the potential for considerable cost if even a minor scratch is overlooked when picking up a hire car the system for recording existing damage should be reviewed and better methods employed. Hope this is helpful. Have used Firefly before and would use them again "

BOLOGNA, IT - Reviewed by STANLEY - 24 June 2015

" Only got a 2 door car "

BOLOGNA, IT - Reviewed by JOHN - 24 June 2015

" The location of their cars is not well signposted, it could be made easier to find. Also since the car is hired on a full tank basis a map showing nearest petrol stations to the airport would be helpful. "

BERGAMO, IT - Reviewed by MARK - 24 June 2015

" The collection process at bergamo airport is protracted and chaotic at times. "

NAPLES, IT - Reviewed by STEPHEN - 22 June 2015

" Nobody at the desk when we returned the car, but that didn't seem to matter in the absence of issues. "

BRINDISI, IT - Reviewed by WILLIAM - 22 June 2015

" It's fine if you know what Firefly is. Off putting if you are expecting a bright shiny car and service. "

NAPLES, IT - Reviewed by MELVYN ARTHUR - 22 June 2015

" . "

" Friendly, polite staff and no problems when returning the car. "

ROME, IT - Reviewed by CESIDIO - 22 June 2015

BERGAMO, IT - Reviewed by ADRIAN - 22 June 2015

BRINDISI, IT - Reviewed by PAUL - 18 June 2015

" The pickup point at arrivals in Brindisi is very unclear and demands hunting around to find the unmarked Firefly van….very frustrating "

LAMEZIA TERME, IT - Reviewed by JOHN - 17 June 2015

" No problems "

PISA, IT - Reviewed by WAYNE - 16 June 2015

" Only one person on desk, took 45 minutes to be served "

CATANIA, IT - Reviewed by MADELEINE - 16 June 2015

" When there is an extra charge for young people please make it clearer as we didn't realise this until we arrived. "

CATANIA, IT - Reviewed by JAKE - 16 June 2015

" Bus from airport, hard to find. Took ages. Given a rubbish car that wasn't powerful and we had explained we were staying in the mountains. Wont be using firefly again "

PISA, IT - Reviewed by BRUCE - 15 June 2015

" Arrived just after mid-day. large queue at desk and initially only one staff member. Later two. Waited an hour before being served. Car quite badly damaged. Would have refused to take it but queue at desk almost out of the door. Very diappointed as had used Firefly before but not again. "

PALERMO, IT - Reviewed by ALISTAIR - 15 June 2015

" Offered full excess waiver where others didnt "

" Efficient and helpful. Could use an airconditioned bus for the 20 min shuttle. Suggest that they offer to sell maps... As no one else does nearby..would give .good service and profitability! Car was dinged whist parked... So full excess was needed and gave no trouble...just a shrug from reception! "

FLORENCE, IT - Reviewed by MAURICE - 15 June 2015

" I returned the car having filled the fuel tank until it cut and repeated the process to make sure it was full The filling station was 2-3 miles from the car hire depot. On returning the car I was aggressively told that the tank was only 7/8 full. Staff refused to consider that the fuel guage may be at fault and not registering right up to the mark when the tank is full. "

MILAN, IT - Reviewed by ALBERTO - 15 June 2015

" Trying to hard to sell your insurance. Stop sending ambiguous messages to confuse people and say that the booking is not confirmed and make people pay your insurance. If a customer wants the insurance he is fully capable to buy it when he is making a booking or at any time before the rental starts. I find it annoying and not genuine "

" I had a very good car. Fiat 500. "

BRINDISI, IT - Reviewed by ALISON - 14 June 2015

" I chose firefly through Auto Europe because they seemed to have a reasonable deal. However, having waited 30 mins + for the shuttle, once i got to the office, they tried to charge me over €1,000 excess for fire & theft insurance, when every other hirer with Auto Europe just hold your details incase of an event, which is the acceptable norm. when I disputed this, i got told if I didn't want to pay this I could go back to the airport and go with a different company, or they could charge €250 refunded excess + €8 per day non refundable charge which makes them far more expensive than others. They are sharks that prey on people they think are vulnerable tourists. I will never use this company again "

NAPLES, IT - Reviewed by GAETANO - 13 June 2015

" fantastic service ,we are going back to NAPLES in october ,we like to rent again as we do every year. "

PISA, IT - Reviewed by ROBERT - 13 June 2015

" By. "

" Had to wait over an hour at desk to obtain the car. 1 person serving at desk. When I did get car it was supposed to be petrol full & return full. The car was less than a quarter full made it too tight for me to reach the nearest petrol station on the motorway. Also the car was very dirty on outside. "

BARI, IT - Reviewed by ADRIAN - 12 June 2015

" Booking went extremely smoothly. "

" They were difficult to get hold of and when contacted described pickup point for their collection, not a shuttle service, that were difficult to find. We were also pressed, on arrival, to take out the extra insurance (about 250 euros cash) to negate the excess of 1500 euros. We were told war stories about the high incidence of theft and damage in Puglia that made this almost essential!! In UK we discovered you can buy this for £30 pa! "

BARI, IT - Reviewed by THOMAS - 12 June 2015

" Efficient and courteous "

" Their customer relations are poor, staff brusque.. Their directions for locating their shuffle service are woeful. "

BOLOGNA, IT - Reviewed by CLIVE - 12 June 2015

" always an excellent service and helpful if you have a complaint about the hire company "

" could be 5/5, but with all car hire companies I live in trepidation that they will sting me with an erroneous bill at any time in the following 13 months. Having said that, and it has never been FireFly who have done this, the staff were quite capable and I was satisfied with the way they performed. "

BRINDISI, IT - Reviewed by KEITH - 12 June 2015

" Very Good, have used Auto Europe several times and will continue to do so. "

" Very good service and car, this is the second time of using FireFly and won't be the last. I am a regular traveler to Italy and it is great to know that I can trust that the hire car will be there for me and at a very reasonable price. "

BERGAMO, IT - Reviewed by PATRIZIA - 11 June 2015

" Auto Europe system worked well, but I cannot give a positive review because of Firefly (see below) "

" First car we were given had a flat tyre. Second car spilled diesel in boot damaging suitcase and clothing. Firefly is not responding positively to my request of compensation. I spoke to a mechanic and he told me we were lucky as a fire could have started as engine heated. Could you please assist me in getting compensation from Firefly? "

PISA, IT - Reviewed by JOHN - 10 June 2015

" use auto europe several years and would recommend them "

" no problem with car but not very clean on te outside, person at the desk very polite "

BARI, IT - Reviewed by JONATHAN - 10 June 2015

" Firefly extorts money from people when collecting the car to pay for added insurance which I did not want. I will never use you again, You are their agents. I am aware that their extortion is commonplace. I intend to ensure that all potential customers are aware of your practices through Trip advisor, Facebook and twitter. be in no doubt "

" See above. They will be closed down - it is only a matter of time. If you don't believe me check online reviews. They clearly don't care about reputation and more importantly their customers "

CATANIA, IT - Reviewed by DEREK - 09 June 2015

" This is the second time we have used them, I found they give a very good service. "