" Overall satisfied with Auto Europe who we use as a broker most often. This time the car rental company (Firefly) was a let down. "
" There were no signs at the airport to find the Firefly desk (which is NOT directly at the airport as promised by the voucher - though it is walking distance) and we had to ask numerous times until we found somebody who knew of Firefly (it's actually a subsidiary of Hertz). There was a long queue and the counter staff took ages to register clients and to find their cars. We waited 1 hour which is not a great way to start a holiday. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" The deal was I would collect the car on the 12 Jun at 2100 at Naples airport I got there only to find the Firefly desk closed a sign directing to Hertz the Hertz Desk was closed leaving me stuck. I had to return the next day. I complained through Auto Europe who it seems like firefly don't care .... never again! "
" The deal was I would collect the car on the 12 Jun at 2100 at Naples airport I got there only to find the Firefly desk closed a sign directing to Hertz the Hertz Desk was closed leaving me stuck. I had to return the next day. I complained through Auto Europe who it seems like firefly don't care .... never again! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Again i never made it to Milan due to Covid-19 "
" Hi Firefly. i never made it to Milan due to Covid -19 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This is not aimed at criticism. The booking process and costing and vehicle availability were just as I would want. My only problem came when trying to cancel, only because of Covid-19. I was met with a never ending circle. Would I use this again, not likely. Sorry "
" Unfortunately I was not able to visit or use this contract. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" See above "
" It's obvious..we didn't come ..can you respond with a refund or a voucher please.. please advise how much I have paid ..a copy of my invoice would help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worked well "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good experience with search and results. "
" Good value for money and customer service. However the vehicle's conditions were very poor, in terms of cleanliness, wear and tear and general readiness. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" everything went ok "
" collection was quick and polite so everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Car was fine not a full tank when collecting but I gave it back with full tank. They still haven't released the block on my credit card so concerned about the charges wait and see "
" Still waiting for the block on my credit card they put despite returning the car with more fuel than I got it with. Car was clean easy to collect and return staff at collection a bit slow to serve but easier to return. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" Snow chains were specifically booked but they were the wrong size meaning we had to purchase our own (see complaint email sent yesterday). We would like the money refunding for the chains we had to purchase. Also the car hadnt been cleaned inside when we collected it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Not bad at all "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Never again! "
" Terrible experience. We were told the insurance we took out online was worthless, cars were old, damaged and dirty, no oil, no screenwash and lights not working. Desk staff just said 'what do you expect? All firefly cars are old and damaged, you must have known this when you booked, that is why it's cheap!' Had to ask for a different car 3 times and ended up downgrading just to get one that didn't look like it had been in a crash! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Easy process and friendly staff "
" Excellent upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient and site easy to navigate. "
" Car was very battered and had loose heat shield that rattled. Performed ok though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Auto Europe have been good and would use them again but Firefly let you down. "
" At the pick up we had been offered the change to pay an extra £25 for a car with winter tires so need for snow chains. We did that and the car we got given was in awful condition. It had a main bulb out which meant driving in the dark, snow and rain was made very difficult. The interior of the car was very old and tired. Certainly didn't feel it was worth the extra £85 i spent at the airport getting the insurance and more expensive car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" no comment "
" The main problem I had is that there was nobody at drop off (and I was given a car with several damages - reported in the document of course - but one always want to make sure there was no misunderstanding). Now, 18 days later, i still don't know if I have been charged anything after I left the airport. Quite disappointing "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Generally very good "
" Good speedy service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" N/a "
" Desk service slow, additional insurance to cover excess (€1600). Not very happy to have to pay extra but better to be safe. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Yes would use again-a good experience "
" Very good service---thankfully no pressure to purchase insurance "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AWFUL !! "
" Awful had to go from terminal 2 to terminal 1 as office closed in terminal 2, and we only got to terminal 1 thanks to help from competitors. I phoned auto-europe to help, has could have switched car hire to company that had an office open in terminal 2, but the conversation was basically tough sh** ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" Always happy with the service from Auto Europe. I can book in advance secure in the knowledge that if I can find it cheaper I can cancel and re book at a lower rate. Occasionally let down by the provider (e.g. Locauto), but that is beyond Auto Europe's control. Easier to navigate and see who you're hiring from than other providers. "
" I often use Firefly and am usually inpressed by the value for money and service that makes me re use them. On this occasion the the car was a bit below par with the rear wiper blade missing the rubber and numerous tiny dents. However it was still a positive experience and I will use Firefly again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Easy check in, easy check out, great price. Thank you "
" Had bad experience in the past so was worried about this booking but it went very well, great service, nice car, easy check in and check out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straight forward, no problems "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Always very nice people who do not push you hard to buy all possible additional insurances (as other companies do) and very solution oriented. Firefly is my favourite company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" The worst condition hire car I have ever rented . Every single panel dented or scratched. Inside the seats were stained and filthy "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Use Auto Europe regularly and always satisfied with AE service. "
" Car not ready for pick-up, but matter quickly rectified by agent with replacement car found, thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use Auto Europe but do check alternatives and Auto Europe always win. They tell you which supplier and where the cars are to enable you to make an informed choice and avoid bad renters like Goldcar and Locauto "
" All went well till drop off when heavens opened and was caught in torrential downpour. Had choice of miss plane or get very wet. Car was OK, staff were Ok, they just need to find a way of stopping the rain. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Quick and efficient "
" Very happy with service and the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" everything was ok "
" everything was ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" 3 my earlier comments about the end-to-end service being atrocious and I would not recommend your services in Naples to anyone. You should send your management to Malaga airport to check the arrivals procedures of gold car and record go and take the learning back-to Naples "
" Arrival at are collecrion point was awful. Sign on the firefly desk said desk shut and l customers should go to hertz desk. There were only 2 people on the counter at hertz and 20 people in the queue. I had my family with me and it was hot and stressful and basically my worst arrival in any country for the last 10 years as we queued for over an hour to collect our car. As the courtesy car hadn't arrived half an hour we have to walk round and then we queued for an hour so I was an hour and a 1/2 later than I have stated on my arrival and the desk person said my car had been let go because I was late and the reason I was late was because of your poor service and in the end I have to take a fiat 500 instead of the Corsa sized car I had ordered because no other cars were available From the point of arrival at your shuttle service to the moment I drove away in your car which was not of the group by paid-for was awful and diabolical...... Your lack of staffing resources nd cars will never bring my back to your service. One bitten twice shy. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Counter staff were excellent Unfortunately quality of car offered was very poor. "
" Car headlights didn't work !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Well done "
" I found the staff efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A good rental "
" Car rental was great. Nice car - no problems. 1. Pick-up could be improved with a map showing exactly where to stand for the bus. We were told to stand under a siparticular sign but not that the sign was on a revelving board that only showed that message 25% of time. 2. put the drop-off address into the car satnav as a permanent feature. Satnav didn't recognise the road where the yard is. Otherwise great. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Auto Europe very good to deal with,good prices and free cancellation and modification a real bonus. "
" Pick up very slow despite having completed on line check-in. Told by counter staff that wheels & tyres not included. Vehicle was pretty beat up but was functional. Return is easy if a little unnerving as no return details provided except for a signature on the paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" They charged us extras such as additional driver even though I thought it was part of their deal. They charged us 10€ to clean the car. We had to pay for oil, and there was no windshield fluid. "
" They charged us extras such as additional driver even though I thought it was part of their deal. They charged us 10€ to clean the car. We had to pay for oil, and there was no windshield fluid. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Excellent service as always. "
" Used this rental company many times over the years. They always provide excellent service, at very competitive prices. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have not had an issue with autoeurope, matter of fact they have always been helpful "
" the car keys were still a bit tacky. last time sellotape was used to hold the keys together, this time a piece of plastic was missing so the keys could not close completely, this is the 2nd time this has been the case with car keys, it does not give a positive impression "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Will never use this company again. Not impressed with any aspect of service. We have a second home in Italy so go there several times a year but they have lost a customer! "
" Charged for 2nd driver even though advertised as free additional driver. Upgrade not worth it and car dirty inside and out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" very good, will definitely use again. "
" Brilliant car hire, I cannot fault it, everyone was [trofessional but friendly from beginning of the hire to the return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe provide an efficient service. Giving lots of prices and choices. "
" Pick up was quick and efficient. However on our return it was NOT clear how to get back into the rental car park. We missed the entrance twice, because the sign was too small. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" A great service with auto europe. "
" The collection took ages, the vehicle issued to us was in a poor state of condition, sorry inside and out, not cleaned, scratches everywhere, the vehicle had over 85000 miles on the clock, appeared very old and tired, and it had no boot shelf so was unusable. I complained and eventually I was told s new vehicle would be given. We had to wait over 2 hours for the replacement vehicle. Upon the return, I had to stress the need for a receipt and this took ages to be delivered. I was not expecting an old and tired car for a rental and this was completely unacceptable. The attitude and lack of respect and care of the staff was terrible and not what I expected. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" No problems - could not have been better. "
" Very good - friendly, quick and efficient staff. Car was just what we wanted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" When we picked the car up at night we were told there were no reported scratches or damage. Even with our phone torches there were several which we immediately reported by going back to the desk. First thing in the morning I took a video of a catalogue of damage which was shown when we dropped the car off. The car ran fine during the hire. My issue is being told no damage when you take a bond in case of damage. Not very reassuring. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Easy booking "
" We were given a car and been told that there was no damage to it at all,likely we check the car,as we found numerous damages which we reported straight away but if we trusted what they told us by now we would be paying someone else's damages...it's unbelievable "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 4
" The price was good and it was easy to book only e. "
" Very smooth pick up and drop off of the car. Staff were free sky and hslpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have rented cars from Firefly before and will still do it again, although the car was a bit tatty, it went perfectly well. "
" staff were excellent the only draw back was the condition of the car, it had quite a few paint scratches and dents, one of the rear lights did not work, I replaced the bulb at my own expenses and it had almost 98.000 km on the clock when I collected the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" I've used Auto Europe many times "
" Car was over 2 years old. Dirty, especially exterior. Many scratches and dents. No screenwash. Broken exterior trim. Rear window winder broken. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Not the usual high standard I have experienced before. "
" Ive never had a bad experience with FireFly before, but I did think the car was not up to their usual standard ie 70K plus on the clock, damage not logged, 12V power socket not working (therefore I was unable to use my SatNav). We were also kept waiting 15 mins before our car was ready on arrival. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Subpar "
" They have taken my deposit and won't answer there phones. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" Firefly were good on collection. Although there were two medium to large items of damage on the Renault Scenic car which we picked up from them, and even though those two areas could not be easily seen, because it was parked so tight to other cars in the areas of those items of damage, Firefly noted the two areas to us and provided us with a document referring to those two areas of damage. Many thanks, David "
" Firefly were good on collection. Although there were two medium to large items of damage on the Renault Scenic car which we picked up from them, and even though those two areas could not be easily seen, because it was parked so tight to other cars in the areas of those items of damage, Firefly noted the two areas to us and provided us with a document referring to those two areas of damage. Many thanks, David "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car rental in Italy is always the most stressful and inefficient. "
" When we arrived it was not clear which counter we needed to go to. At the counter there was no car ready for us so we had to wait 30 minutes while they found one. The car had a lot of damage including a missing left corner of the front bumper. Most of the damage was not marked on the paper work, which we then had to do, which delayed us a further 10 minutes. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" Always good prices and easy to use website. Very helpful when we needed to change a booking at short notice. "
" Used firefly many times and will continue to do so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good service. Quick and efficient "
" Very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Decent value but not the easiest hire we've had from you. "
" Slow and difficult collection - not really their fault but had to wait about 15 minutes for shuttle bus from terminal. Congested pick-up area. Despite having pre-ordered and pre-paid I still had to wait in a queue behind people asking "Have you any cars?" and going through the whole process from scratch. Please try to sort this - it the most frustrating part of a holiday. Car was a bit old and very scratched but apart from the cruise control not working (annoying as we travelled about 500 miles along motorways) it worked ok. Would have been nice to be able to request a car with a split rear seat as we were 3 people and a set of golf clubs - had to be a bit innovative to get all in the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Wasn't clear that Hertz were tyhe relevant counter at Pisa airport "
" Assistants were polite and helpful on return, but not present on picking up - so had to return to desk with damage sheet on which we had noted additional initial damage (slight) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Auto Europe has a good Website, prices competitive, easy to book and amend reservations when necessary. Used them many times. Will always book through them for future rentals. Found out the Firefly run ex Hertz previous seasons vehicles. Although cheap, worth paying slightly more with major companies offering new or nearly new vehicles. "
" Fast service at Firefly desk and staff friendly and polite. Apparently only 1 car available in the category booked which turned out to be a nearly 3 year old Fiat Punto with 67000 kms on the clock. Covered in dents and a concaved roof which where not recorded on their documentation. Worst car I've ever rented. Just cancelled another booking with them for a rental next month based on the condition of their vehicles. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Fantastic "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reasonable price but check the car carefully for pre existing damage. "
" Reasonable had to go back and fore pointing out extra damage on the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Overall very satisfactory. The car was ideal for our needs and whilst it certainly wasn't in showroom condition, the odd dents and scratches did not detract from the car's performance. Checking the car back in was relatively straightforward although we were promised a confirmation email to complete the return process but 3 days later we still haven't received it. "
" Not too clear in the Bari Airport terminal building where the Firefly desk was actually located - took some finding. Once located, there was some confusion whether the adjacent Hertz staff were supposed to be doing the car check out but eventually the Firefly staff turned up and sorted the car for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Only problem we had when we booked the car it said it was in the airport terminal , but it was off site "
" Staff were very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I like to have a zero excess policy and was impressed with the rate offered by Auto Europe. I have since booked another car on that basis later in the year, having obtained what I consider a further good deal. "
" I received a good price for the hire period and although the car had seen considerable use (65K kilometres recorded) it did us fine with no issues. Firefly staff (Hertz) were helpful and I couldn't fault the experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The number on the email/confirmation was incorrect so we could not contact the car rental to organize a shuttle to take us to the rental place. "
" See below "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Car very damaged on pick up damage all over and disappointing. "
" Firefly cheap but very damaged cars "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Great Service ! "
" Great Service ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very nice experience "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was ok "
" It was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Firefly NEVER again "
" Three cars in 8 days together with pathetic customer service says it all. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Easy process with good price. The ability to alter/ cancel the booking is fantastic. "
" Excellent service and speedy pick up as I'd completed pre-registration. Vehicle was old but was at least 2 grades higher than booked. Drop-off was quick but the only downside is no printed receipt, only scrawls on the original paperwork. Did go to the firefly desk but they assured me it was allOK and I'd get a receipt by email. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Although Naples a busy airport rental scene, firefly staff friendly. "
" Although I had taken out your insurance at time of booking, firefly also wanted me to pay for theirs, as I did not they held back 1600 euros as insurance security on my card. This was disappointing, it does incourage you to take out their insurance. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Easy no problems "
" Friendly staff easy booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Frequently hire through Auto Europe and I recommend to others. Easy to use website. Helpful staff on the odd occasion that I have telephoned. "
" Trouble free experience with Firefly/Hertz at Pisa Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All good "
" All good . Usual cheaper than most at certain times. Collection counter closed so directed to the hertz counter. Same company "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was fine --- the handover, the car, return of the car and the guy at the desk. All went smoothly. "
" I've found over the last few years when booking any car through AutoEurope at Naples Airport the service has been first class. The car, although possessing a few dents and scratches, performed very well. I'll be using AutoEurope again later in the year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The huge penalty for crossing to Switzerland felt like we had been miss sold by Auto-europe. It didn't help to have it pointed out that this was stated in very small print on the voucher, which I like most only printed it out just before leaving. "
" Chaos a pick up as cars not ready so long waits. Unexpected huge penalty (50% of hire charge) to take car to Switzerland. Car had much damage that was not on documents requiring me to have altered. Crazy mess of roadworks without temporary signs around hire car park. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" OK "
" Check in at Pisa is now slower than previous experiences with them since you must now join the Hertz queue at Pisa rather than their own check in "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Good value and no problems, except for the drop-off situation at Alghero "
" Normally it is very clear at an airport where you should go for drop off. It was not clear at Alghero and we needed 3 goes to get the correct car pen. and we did not realise that Firefly seems to be part of Hertz, who eventually checked out the car. It would have been easier to go to Hertz, which was well sign-posted, whereas there were no clear signs for Firefly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Easy to book. The experience was positive throughout. "
" Friendly, helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always a pleasure "
" No choice of vehicle. Condition of vehicle on form said no damage, but there was extensive damage which we had to point out. There was no parcel shelf, so luggage was on show when we stopped for a comfort break. Knob to adjust wing mirrors was broken. Vehicle had done over 113,000 km "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" VERY GOOD "
" EVERYTHING WAS OK "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" all good as usual "
" all good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Staff was very friendly and helpful. Really appreciated their service "
" Staff was very friendly and helpful. Really appreciated their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good, clear web site. All major car hire companies represented. Been using Auto Europe for years. No issues. "
" Very short queue at (on-airport) pick-up. Counter staff friendly and English speaking. Car a bit battered, but fine for our purposes and for the price we paid. Car return quick, stressless and with no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very practical "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See answer to question 3. "
" A far more positive experience than this time last year with Firefly, although to be fair they sorted out the problem then in a short time. I have no particular problem and the 3 staff involved in the pick up and return process were pleasant and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" The collision damage waiver and need for additional insurance is always disconcerting. I have now taken out a separate annual insurance for the excess refund and won't know if this is wise until we are unlucky enough to suffer damage a hired vehicle "
" It was tricky finding the desk which was shared with hertz. There was only a Hertz representative there who informed us we had to wait for the Firefly rep to return. Once he did the paperwork was dealt with much faster than most hirers and there was no queue and we were away in under 30 minutes. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" very good experience and very good car. "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy "
" Car not in great condition but represented good value "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" First bad experience I have had with Auto Europe. Very very unhappy with firefly service and they cost me 70 euros by having no staff in the middle of the day on a Monday. This is a joke and i believe I should not have to pay this charge "
" The car was covered in dents and scratches and not little ones. We picked car up at night which made it even worse. When We tried to return car at 1.45pm on a Monday no one there . We were in the other terminal and had to ask the sixt team if we could drop the car there. They said yes but when we drove there they said we couldn't leave the car there and they were going to charge us 70 Euro,s. They didn't even check the car "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" auto Europe also has a responsibility to check and verify details "
" when you give the car keys to the payee there should be no sticky tape holding the car keys and remote locking together !! That is not a good sign !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" was OK "
" Only problem was being given a huge vehicle when I had asked for a small one. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Easy to book "
" No one to drop car off with. Long queue at desk so just left keys and contract on counter v "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 5
" all great "
" great once again , all super speedy and no hastle thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All fine "
" Car smelled strongly of tobacco on pick up otherwise OK, Firefly offer exceptional value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" All OK "
" Vehicle in poor condition but cheap "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Very pleasing in all departments. "
" Very good all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Booking through Auto Europe is easy but unfortunately the other problems are beyond its control. "
" The car was dirty and badly damaged despite the contract declaring only 2 points of damage. I counted another 6 areas, including cigarette burns on the seats, for which I would have been blamed had I not pointed them out. The car was tired and uncomfortable, despite only having 66,000 km on the clock. I clicked on a return at Terminal 1 but was told that I could only leave it at Terminal 2 when I arrived at the booking desk. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Auto Europe always provide competitive pricing and the car supplier firefly was good "
" Firefly are always good using ex hertz vehicles. Only slight issue is that in last two occasions the car has still been in preparation delaying my departure "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Customer Service - what Customer Service. Knowing that car hire companies cancel booking for non-show reasonably quickly. I contacted Auto Europe and am quite honestly disgusted with the initial person's response. He basically could not have cared less, even suggesting that we cancel the existing booking and rebook - he could not be sure we would get our money back, but I very much doubted it. He did give me the telephone number, but did not offer to email and let Firefly know that we were still arriving. The impression I got was you have made the booking, we have done our bit so you are on your own and I do not care. The lass I spoke with secondly was more helpful. I have had this attitude from Auto Europe in the past. Auto Europe have been our car hire company of choice in the past, but I will now reconsider. "
" They held the car even though our flight was diverted to Lamezia Terme and we arrived in Brindisi some 6 - 7 hours after scheduled arrival "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I am not sure if the staff could process this rental "
" We waited over one and half hour to book in the car , this was very very bad . The car was excellent "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As usual, not unpleasant. "
" Car a bit older with banging from underneath on rough road, but OK for my purpose. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very easy and smooth process of booking at a very good price. I have used Auto Europe many times in the past and will continue to do so in the future. "
" Very helpful staff at servicing desk. Quick and smooth pick up and return of the car. Lovely car, despite a massive scratch at the bottom of the driver door. Scratches are very common, almost a badge of honour in Italy, so we didn't mind at all!! :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe are always very easy to deal with and give the best value for money. "
" Agent waited for our arrival before going home. Very helpful, and offered a choice of vehicles. Unfortunately the one we chose was not the best, but it was went well and was adequate for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Pleasant and friendly staff. Both parts of rental excellent from collecting car and dropping off "
" Excellent friendly and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" The voucher stated pick-up at Firefly desk. There is no Firefly desk. We waited in a queue at the autoeurope desk for an hour and half to find out that we should have gone to the Hertz desk! There is no big sign above the Hertz desk saying Firefly. Not a good start. We really liked the car - it would have been nice if there had been screenwash in the car for the windscreen wipers. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Painless "
" Efficient and good choice of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As you can see from the previous answers, I am totally dissatisfied with the service provided by Firefly. "
" 1. They should provide a warning of the multiple fines of €100 which can be incurred if you stray into the restricted area around the Leaning Tower. 2. The sat nav was not working in that it did not pickup a GPS signal and the map constantly showed the car as being somewhere in Moscow. 3. They did not advise the drop off point would be closed when the vehicle was due to be returned. . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" OK "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Would be very likely to use this company again "
" No problems with staff car could have been cleaner "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Overall service was convenient (airport pick-up) and courteous and the hire was good value. Very smooth process. "
" Vehicle somewhat scruffy but ideal for me as it partly relieved the anxiety of damaging a brand new car. All prior damage properly marked. Would have appreciated screen washer fluid at pick-up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very satisfied "
" Everything was perfect. Firefly has a very approachable and professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ...... "
" I use this company regularly and I'm very happy with the level of service I receive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Trouble free rental with Firefly "
" Trouble free rental with Firefly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good! "
" Very good! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Second time to use firefly. O hesitation in using again or recommending "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" you get what you pay for "
" helpful and friendly firefly staff, vehicle condition as expected for such an inexpensive cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" 100% satisfied and will be soon booking my next rental for May 2019. "
" Right from booking the car I am totally satisfied with all aspects of my rental experience. I will be booking my next car in the New Year (when I hope prices and conditions of hire are favourable) for my next holiday to Calabria in May 2019. Your staff are delightful, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 100% satisfied and will be soon booking my next rental for May 2019. "
" Right from booking the car I am totally satisfied with all aspects of my rental experience. I will be booking my next car in the New Year (when I hope prices and conditions of hire are favourable) for my next holiday to Calabria in May 2019. Your staff are delightful, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeuropa is a great site to compare car hire prices "
" They are based in terminal 2 and i arrived in to terminal 1 - a short coach transfer but it was slow and inconvenient especially on the return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" brill as always "
" very easy transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I consider that it is bad practice on behalf of Firefly to rent a car which had clearly not been properly checked. See Note 3 above for more detail. "
" I collected the Firefly rental car from Alghero Airport in Sardinia on 2/10/2018. After leaving the rental area I immediately noticed the sound of a warning gong from the dashboard and the dash display showed various text messages in German (a language I do not speak). I stopped and inferred from the display graphic that two tyres were probably underinflated; further more a light bulb icon suggested to me a lamp might have also been defective. A visual inspection of the tyres suggested all tyres were inflated to about the same level so I continued to a garage and inflated the two offending wheels to 2 bars (there was no handbook present in the car glove box). I continued the journey to Dorgali and the inflation warnings had now disappeared. In Dorgali I download an Opel Adam handbook from the internet and checked the tyres again, the front right was down slightly and the others were normal. I was concerned about the front wheel and contacted a rental representative 39-079-935054 the lady was helpful and suggested I took the car to a garage and said a puncture repair should cost about 20 euro which I could claim if I had a receipt. She also said I could substitute the spare wheel and I told her I had considered this option but the Adam does not carry a spare. The first service agent I visited said the dash indication was probably false and I understood the mechanic had found a general 'reset' procedure for the info display and had implemented this. Returning to the car the following day I noticed the front wheel was completely flat, using the electric tyre pump supplied with the car I reinflated the tyre to the correct 2.2 bar and returned to the same service agent. He said they did not repair tyres and suggested I took the car to another agent about 1km away. The tyre agent removed the wheel and following an inspection said it would be dangerous to repair the tyre and it should be replaced, which he subsequently did. I was very dissatisfied with the condition of the vehicle I received; I cannot believe the car had been properly checked before being rented to me, any experienced member of staff should have easily spotted the problems with this particular car with its high level of self testing just by driving a short distance. This experience of course had a detrimental effect on my holiday. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car ( Fiat 500 X) was good value, comfortable and economical. No problems. Very courteous staff. "
" Very courteous and efficient staff at Bologna airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Would recommend Auto Europe due to past experiences. "
" Faulty valve on front tyre, unable to get cap off valve on rear tyre. Needed to add air due to low pressure. Brake fluid light came on after 100 km, had to pull into garage to top up. Mechanic unable to add air ptressure. Vehicle on outside looked as if it had been through the Iraq war. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy as usual and competitive rates "
" Firefly is part of hertz so they are easy to deal with "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" If you pay for a larger car, which we did, then are given a car that had been in the next category down at the time of booking, one feels somewhat cheated. The cars at Ciampino are always dirty and this one, a Fiat 500L, was not only filthy but the second choice, as we were initially allocated an even smaller car, (also badly damaged). Altogether unsatisfactory and WHY do they take so long tapping details in at the desk? All details should be sent in at the time of booking and you should be able to turn up with the booking confirmation and ID and be shown to your car. Time for a big and long-overdue shake-up of the whole process. "
" Car mechanically sound but absolutely filthy, very scratched and had broken sun visor and rear above-door handles. We got a car one class down from that we paid paid for. Very disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" All worked well "
" Good, no problem "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Good "
" It was good in all respect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" nice car.nice people "
" nice car.nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above - car which had already done 78,000 km, full of unmarked scratches and dents, which puts a lot of pressure on the rentee to check everything on the car. My guess is that Firefly are able to offer a good price because they buy up cars from the more reputable hire companies, who usually have given me a car which was either nearly new, or had done no more than 10,000km. "
" The car had done 78,000+ and was full of scratches and dents. It was also not clean on the outside. I was told by the counter staff that every new scratch over 1cm would be counted. As a lot of the scratches were not indicated on the document I was given, I asked the person in the car park dealing with drop-offs etc. to scrutinize the car with me. He was very brusque, but eventually did come over to mark on the document all the scratches not mentioned. On the plus side the rental was one of the cheapest, on the minus side, I have never been told that every new scratch over 1cm would be counted, especially on a car where most of the scratches were not even identified. Would try not to use Firefly again. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" As previously mentioned vehicle was not road worthy and took an hour to wait for a replacement that was after the usual 40 min wait at the airport office desk. Staff did their best for us in a difficult situation being understaffed. "
" Vehicle was not road worthy with the bumper being held on by scotch tape. Staff did there best being under staffed and with limited resources "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Auto Europe are always my first choice as long as they stay competitve "
" Car was a bit tired, but overall good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Easy way of booking, cheap, clear, easy to pick zero excess insurances. "
" Staff at Firefly Pisa Airport were extremely helpful, they kept my reservation open for a bit longer because I missed my flight and they were kind on the phone and friendly when I got there the morning after. I would always recommend Firefly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy process. "
" On arrival at the airport we were unsure where to go. Finding the depot on returning the vehicle was also very difficult. Other customers also complained about this. Return process was very slow. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Disappointing experience with Firefly. Poor service, no booked car available and no apology from staff. "
" No car available when I went to pick up car at allocated time. Had to continually ask staff for updates and eventually got car after 1hr25mins wait with two young and tired children. Very disappointing service. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" No issues at all, smooth as ! Thank you "
" Quick service at pick up and drop off. Good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The car rental site really needs to be on the airport at Florence. The shuttle service meant a long wait in a queue and the site was almost impossible to find on the return as there is no proper signing. A horrible experience, but, to be fair, not Firefly's fault. "
" The staff were fine and the wait at the counter acceptable. The car was not one I would have chosen, an Opel diesel, very heavy and noisy and certainly not an improvement on the smallest cars which I usually choose. There was no handbook and I found it difficult to figure out the lights and get used to the button handbrake. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Good value "
" Good value, no problems at all "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was quick and easy on pick up and return. Much better than the likes of goldcar, rhodium and locauto. "
" Only complaint was, would have preferred a smaller vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Phone staff helpful as I had ( there was an email offer from auto europe for significant discount a few days before flying thank you). Seems no means of updating original offer online, so cancelled and rebooked and the system immediatly could not accept payment. "
" Need sign above desk to indicate that Hertz Thrifty should include Firefly, (not on the desk hidden by the queue of people). Note - the queue system didnt work !! and we waited about an hour due to 3 flights arrived at the same time. staff were doing their best. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall a less than average performance from Firefly "
" Lot of damage on car not indicated on form provided by counter. However parking area staff duly anotted the form when requested to do so. But may not have seen the damage if dark at night time. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Nothing further to add other than the comments in item 3 above. "
" The Firefly representatives were good, but the car was the dirtiest we'd ever hired, even the interior could have done with a good clean!. Also, the engine oil change warning light came on as soon as we'd collected the vehicle, which isn't a great thing to be confronted with from the outset. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" Why so much paperwork "
" Generally good,one or two miner hiccups "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Very good value and service but it lacks options for mini vs economy car etc. it just shows one cheapest version. Especially in the comparison section. Other websites do it which makes it easier to find the right car. If this is improved it would be perfect experience. "
" They registered me as a different customer and I did not receive any emails because they sent them to a different person with all of my details. Also scratches on the car were marked in different places so we needed to make them to sign those we found, just in case. And it took extra 40 minutes to get it done as they were busy and not too fond to do it. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good, apart from the above "
" It needs to be stated whether the car is new, less than 6 months old or more than 6 months old. Unless this info is provided, you are unsure of the driving experience that you will have. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Better than expected "
" Better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very straightforward and good value for money "
" Professional efficient treatment. Fine to hire a slightly older car for a reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I have rented multiple times with Auto-Europe and I would normally rate the service as outstanding. I am hoping that this negative experience with Firefly Treviso Airport is a one-off. "
" Positive: Car was in good condition, pick up and drop off were promptly dealt with Negatives: 1. I tried to call the contact number on the voucher repeatedly (on about 15 occasions, at various times). Phone was not picked up. 2. A member of staff at the garage (Nicolo) offered to cash a petrol voucher for me and credit my card (petrol stations near Treviso airport do not give money back for after-hours petrol filling). I left €38 worth voucher with him and informed staff at the airport office. Money was not transferred, there was no attempt to contact me about this transaction and I was not able to get in touch with the airport office. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Much better than my last experience booked through yourselves with Autoeurope car rental. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" I regularly book Firefly through AE. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" see above "
" The car given to me was damaged. Not the sort of car you would go to a wedding with. Approximately 88'000km, not really brand new. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" I like Auto Europe have used them many times. Never been scammed like this before "
" We were conned into paying for the tiniest chip in the WINDSCREEN which we'd have never found and the Hertz man checking it in found it in seconds so it must be a nice little earner every time that car comes back €124 euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Auto Europe made it easy to make the booking complete with excess protected insurance so would recommend them. "
" All was good with picking the vehicle up and the car was fine no complaints at all for the first 9 days. Then through no fault of mine or Firefly, on starting up the car there was a loud whoosh noise which turned out to be a pipe join breaking apart under the bonnet. This turned out to be on the air conditioning and it lost all it's gas. As I say this in itself could happen to any vehicle so it was just one of those things but it was getting something done about it where things went wrong. I phoned the roadside assistance number and the man that answered spoke good English. We agreed that the car was still able to be driven and there was nothing that could be done at the roadside to repair this fault, it needed to go into a workshop for the pipe to be repaired and the system refilled with gas. He suggested I either put up with driving with no air con for the remainder of the holiday or contact an agent near to where we were staying to exchange the vehicle. Again, no complaints from me up to this point, he did his job properly. As the temp that day was 37 deg celsius and we had paid for a car with air con, we decided we would try to get another car. The number the roadside assistance gave me was unobtainable so I called the Pisa airport Firefly number where we picked the car up which was about 2 hours drive from where we were staying. Pisa airport Firefly did not answer even after several attempts. I then tried Florence airport which was slightly nearer to us. They suggested I take it to the agent in Arrezzo which was the nearest big town with an agent. The lady there was very helpful and spoke good english but she told me they did not have another car to let me have. We had a limited internet access but I managed to send an email to Firefly customer assistance in fact over the next 2 days I sent them 4 emails. there was no reply other than an automated acknowledgement message saying they pride themselves in good customer service and would get back to me as soon as possible after reviewing my problem. It is now over a week later and I am back home in the UK now and still I have not had any reply from Firefly customer service. When I dropped the car off at Pisa airport the staff were very friendly and helpful and apologised for the problems saying if I had taken it back to the airport they would have exchanged it but when I explained I had called Firefly at the airport and got no answer they were embarrassed. I was not going to drive 2 hours each way as well as the cost of fuel without them first confirming over the phone that they could exchange the car. So apart from a rubbish customer service dept I am happy with Firefly in general. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use Auto Europe and I have never had any problems. "
" Bit of a long wait at pick up. Not all car damage was listed so had to go back into the terminal to report it. Drop off was efficient and courteous. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Not good "
" Could have been much better "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" I advised we were using T1, it was a massive inconvenience to have to go to T2 to collect and drop off the car with 8 bags and 2 young children, due to this we decided to return the car on the evening before we had planned and had to get a hotel near the airport. If it say 'In-Terminal' it should be in the terminal I say that I am using. "
" Car was dirty, and had several areas of damage, also interior had smell of cigarette smoke. Tank was 5/8 full and as I pulled off the car park that went straight to 1/2 full. Nobody available to check car when I returned it, I had to leave key and documents in a box. Also it was extremely inconvenient to have to go to T2 with multiple bags and children to collect the car when I landed at T1. The only thing I will say in their favour is that the counter staff were very pleasant and efficient (on collection) and the price was cheap. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" As above "
" The counter staff tried to sell me extra insurance, which I already had, cost in excess of the cost of rental, €500!!! The car had much more damage than was listed, I had to return to the desk to get it added onto the paperwork, all in all very unpleasant and much more stressful than expected "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Very efficient and friendly service. Will definitely use again. "
" All very well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good prices and clear easy website "
" Good car at a good price- car did have a very high mileage and quite a few knocks but drove very well so good value. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Great service "
" Great servive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good car no problems "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Poor experience I will never use Firefly ever again "
" been asked to pay fuel surcharge even when I return the car full of fuel Totally and Utterly RIP OFF!!!!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I have used countless times Auto Europe but it was the 1st time with Firefly, never had a problem before with different local suppliers, I'm assuming that due to the lateness of my flight staff were un-cooperative/unhelpful but should have been more reasonable to my needs "
" The Car, even though it was of the goup chosen, was just like a small van and it stunk of cigar/cigarette smoke, was parked in a obscure place, very tight space with a bigger van obstucting the exit view (without help would not had been possible to get it out of its parking space). After point this out to the counter staff ie: type of car, bad odour (by the way my wife is allergic to smoke and I had to wait about half hour with all the doors open to dissipate the bad odour after spraying its interiors with perfume) and parking restrictions ,was told that it was the only one available but for an extra 10euros a day they could give me a different one. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" Staff all very friendly and couldn't be nicer. "
" Waiting time at the counter in pisa to be seen was 30 minutes. Car was a little dirty and had alot more scratches on it than noted. Because of scratches I ensured to get the car checked when I returned and there was no issues. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" See above. If Auto Europe can rectify this situation, I would by happy to use your services again, but not Firefly. I feel that Firefly are not a Trustworthy company to deal with. "
" The airport collection was extremely slow, and disorganised. The car had not been valeted as expected. Firefly have debited £102 from my credit card, for a full tank of petrol, when the car was returned with full tank, and this was signed off by their own Staff. Spent many hours trying to rectify this situation with your customer services. Awaiting a satisfactory response. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" I have always used Auto Europe for car hire in Italy. It is low cost, good service and friendly staff. Thank you "
" Easy to collect the car and the staff was kind and friendly. Although there was a delay of 45 mins this time. Overall very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" nothing else "
" All went well apart from a slight misunderstanding when Firefly asked for a credit card and said it should be at the drivers' name. We clarified with AutoEurope who said it was for the deposit, rather than the card used for payment (which is something the counter staff member had not mentioned). The member of the counter staff then asked for us to deal with someone else at Firefly. Our experience with the other members of staff was good and they were really helpful. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would rent a car with them again. "
" Fast drop off and very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very dissatisfied the man was rude to me and not very helpful he said the car would get pinched in the area we were staying in and we needed to take extra cover out. "
" Our flight was delayed other companies stayed open for there customers firefly closed meaning we couldn't get to our hotel and had to sleep in the airport until you opened the following day. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" I'm very happy with the car and service provided - I definitely recommend it to everyone "
" The car was nice and clean and the staff lovely and super helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great experience. All was good "
" great experience. All was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went smoothly. Very friendly staff. Easy experience and would recommend Firefly. "
" Excellent experience. The person who served us was very friendly and efficient. A very easy experience. All ran smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" overall very good, waiting time at counter was a bit long due to counter staff working with 4 different rental companies at the same time "
" overall very good, waiting time at counter was a bit long due to counter staff working with 4 different rental companies at the same time "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Car good, cost good but very long check in and drop off process considering I had pre-booked. "
" Check in process was very slow and could be much quicker and efficient when compared to competitor companies "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" perfect "
" This is the secont time i used Firefly in Italy. This is the best rental company in this region "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car floor front and rear had not been cleaned. It did not affect my use of vehicle but I am always suspicious of rental companies inventing a charge for something. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" I've used auto Europe a lot they are competitive in sany me countries and not so much in others "
" Very long wait to pick up Car even though only a few people in queue....Car was extremely dirty and didn't have time to change.. inside windscreen was dangerous when sunlight hit it .. Car was also overdue for a service.. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" See above. "
" I had a free up-grade. From a quite compact car to a autostada loving turbo charged thing the size of my living room. I did say that I was going to Ascea. Where the hi hiway people had just started cutting back the urba. Not the centre of Rome. In Ascea, one could be attacked by every passing bush. Although, the car proved economical to run it was still like driving a bus down a narrow street. And that proximity warning must be toned down, it would drive anyone mad! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" My flight was cancelled so I called the company to see if I could pick up the car a day later (which should make no difference as I had already paid for the car) I was told no, and the guy was not helpful at all, if anything, rude to me and told me to find an alternate company. Dreadful service when the issue was out of my control. They should have been helpful and provided some help/advice/alternate solution, but they didn't! "
" My flight was cancelled so I called the company to see if I could pick up the car a day later (which should make no difference as I had already paid for the car) I was told no, and the guy was not helpful 1 bit, if anything, rude to me and told me to find an alternate company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" All good "
" Always good and helpful. Cars usually a bit scruffy but not scared to drive them like in Italy as I am a beautiful spotless one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Gm "
" Gm "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" staff very good + exstra driver on insurance for free sumtimes "
" very please good price & staff very good never had any problem been using them 2 or 3 times year since 2004 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was fine no issues. But waiting about 30 to 45 mins for the Car was expensive for me. "
" Not enough desk staff. Cost me an extra 57 euro to get a bigger car. Because my passengers had a free transfer. But because we had to wait they missed it. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I just have . "
" I was surprised that I was asked to pay for extra collision waiver as I thought that I had already paid for it in advance but it's probably me not ticking the correct boxes etc. Well done, good service. The only complaint about the car is it had a warning light on throughout my stay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" We use Auto-Europe at least three times a year in Italy and are always very impressed with the quality of car and value for money. "
" A few minor issues: car pick up at Bari airport is a long walk from the terminal; pick up took a long time because of shortage of staff. Whilst the car was badly dented, we were given a much larger car than booked which was wonderful given the mileage we had to cover. The car was a pleasure to drive and economical. Overall we were very pleased with the booking. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Extremely satisfied and content with overall service and cost. Thank you "
" Fast friendly and polite, courteous staff at Cagliari. Cannot fault them at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It would have been all ok, but not for this problem, I feel I have been stolen around 40 pounds for nothing. Please get Firefly to get back to me, apologise and refund me the money, they should have never taken 600 euros out of my account without even telling me, my bank confirmed me that usually rental car companies only block the money "
" There has been a serious problem with my debit card, to block the money in the beginning, they seem to have a problem with debit cards, so they took the money out of my account. Then they refunded after I returned the car but I had to pay to the bank around 40 pounds commission rate and currency exchange. This thing that they took the money instead of only blocking the amount on the card is unacceptable, I never had it before with any other rental company, and I should be refunded the money it cost, as they did not tell me in advance that they had this kind of problems with debit cards. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Was able to change contract several times to get best value and have always found auto europe to be the best value. Don't like new site though. Much prefer the old one. "
" Always been a good firm to hire from "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" The car was modern and in good order. Pick up and drop off was at Terminal 2, which was a bit awkward as we landed at Terminal 1. Fuel stops in or near the airport are limited and we did not have time use one and therefore had to drop the car off requiring a quarter tank of fuel top up, as we were in a rush to meet our flight due to our journey to the airport being delayed. The charge by Firefly to top up the fuel is very expensive at 37 euros plus fuel when compared to other hire companies at Milan who charge around 20 to 25 euros. "
" I only used a quarter tank of fuel and we looked for a fuel stop close to the airport but were unable to find one, hence I had to drop the car off requiring a fuel top up. I was told that Firefly would charge 37 euros + cost of fuel, which I think is overpriced as Sixth only charged me 25 euro recently at the same airport. Incidentally fuel stops are plentiful when leaving the airport but very rare when entering the airport, which seems to be the opposite of what is required. If the car hire company could provide recommended locations near the airport for refueling when returning the car that would be very helpful! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Always had excellent service when using Auto Europe. "
" Always had excellent service from Firefly at a very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car hire desk is a long way from the terminal and no sign of a courtesy bus to get there or indeed any signs in the terminal to help direct you. Same applies on returning the car another long hike dragging luggage. Staff at collection and drop off lacklustre too. Car was pretty battered and although fuel was to be full to full it certainly was not full on collection probably just over 3/4 full. A brake light bulb was out and low tyre pressure warning all the time we had it. Reported these on return and they said not to worry so it went out to the next hirer the same. Having said all that the car did the job at reasonable value. "
" The car hire desk is a long way from the terminal and no sign of a courtesy bus to get there or indeed any signs in the terminal to help direct you. Same applies on returning the car another long hike dragging luggage. Staff at collection and drop off lacklustre too. Car was pretty battered and although fuel was to be full to full it certainly was not full on collection probably just over 3/4 full. A brake light bulb was out and low tyre pressure warning all the time we had it. Reported these on return and they said not to worry so it went out to the next hirer the same. Having said all that the car did the job at reasonable value. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" A rainstorm on the first evening left the car with a sandy deposit. There was no quibble or comment upon its return. All staff were courteous and not pushy. "
" If as good in Nice as in Palermo, we will be happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very quick and easy to use "
" we have used Firefly in the past and never had any issues and will continue to use them if the pricing stays competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" While I accept that the practices referred to above are standard for the industry , I think some greater degree of transparency in the booking process is called for, including what was covered by the additional insurance I took out at the time of the booking. "
" Vehicle condition was OK, though the Fiat Punto provided is not of an equivalent standard to the Opel Corsa which was the vehicle featured in the booking. I understand that an alternative may be offered, but having driven both vehicles, I do not consider the Punto as good as the Corsa. I was also annoyed that when , as far as I was aware , I had taken out additional insurance , which I imagined would cover all contingencies, the Firefly staff, gave me the "hard sell" about extra insurance products , which would cover me for damage to the vehicle. My annoyance was further compounded when , on returning the vehicle, a staff member drew my attention to some extremely trivial scratch marks on the left hand front bumper (which I do not accept had been incurred during my hire period) and tried initially to charge me for them. On collecting the vehicle, I had observed and drawn a Firefly employee's attention to some other superficial marks on the car's bodywork. My point is , since the hire company clearly does not repair such superficial marks on a vehicle before hiring it out again, why does it expect customers to pay for such damage. It seems the whole process was intended in the first place to pressurise me into taking out additional insurance and to punish me for not having done so. On the whole it left a rather nasty taste. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above not too happy about long wait and unfriendly woman at pick up "
" Long wait at counter and very unfriendly woman when trying to find the vehicle on the parking site. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Our outbound flight was delayed by 1hour, So when we arrived at Naples airport it was 23.30. The shuttle bus had finished and after carrying our luggage to the car hire point To our amazment the Firefly desk had gone home with a mesaage to soeak to the Hertz desk who had also gone home. Luckily the lady on the Avis desk was able to get Monica from Hertz on her mobile and she came back to give us a dirty and dented old Corsa and then left us in a hurry. I had made this booking some 4months previously and would have thought staff would see if a flight had been delayed but would have stayed on to meet their customers and fulfill the contract. NOT JUST CLOSE UP AND GO HOME !!! "
" AUTO EUROPA CANTRACTED OUT TO THESE PAEOPLE.SEE THE ABOVE. "
" as usual service very good "
" very good and helpful staff "
" Listing an airport car hire should mean they are actually on the airport, 'call upon arrival' means nothing at the time of hire but is a get out for you knowing they have no presence on location and means nothing to a customer . There's no way for customers to tell this until they arrive and have the hassle of finding out where they have to go, phone numbers either engaged or not answered meant we were left for over an hour trying to figure out what to do. I've used auto europe before but wont be using them again after this debacle, I'll hire direct from the big companies I know are located at the airport complex. Misleading and poor information needs to be checked, preferably by someone who's actually been to these firms I feel cheated "
" Why does their insurance for one week cost more than my car insurance for a whole year and more than the hire costs. Playing dumb at the check in desk and only presenting one option is not helpful with us being left with little choice but be forced to take their local cover, and before you say we could have sorted this on the website we are then told were liable for THOUSANDS of euros for trivial damage- almost a threat. Plus...THEY MOVED LOCATIONS WHILE WE WERE ON HIRE AND DIDN'T TELL US!!!!!!!!!!!! Only by chance did we meet someone at the old site(the one we picked up the car from) when returning the car who showed us to the new site a mile or so away- even further from the airport. Firefly do NOT have facilities at Catania airport! "
" Good service . "
" Have used Firefly for quite some time now and have always been pleased with them . "
" Autoeurope staff were very helpful "
" The car supplied was 3 years old with 110,000km mileage.It was covered in minor dents and scratches. Hertz and Europecar cars looked very smart in comparison "
" Our problems are not so much with Auto Europe as Firefly, but I would be reluctant to use Auto Europe again for fear they do not screen the companies they work with. "
" It was the worst rental experience ever and we are warning everyone about it. Although we had paid excess waiver insurance at the time of booking, Firefly advised they had to block 1500 Euro on our credit card. This was above the daily transaction limit we had arranged prior to departure from Australia and as a consequence we had to purchase additional insurance for 194 Euro (despite insurance with Auto Europe). They blocked this amount as well as 250 Euro on our credit card. When we returned the car, they withdrew 194 Euro from our card, but the blocked amount was not released. Despite repeated phone calls, the amount of 444 Euro remained blocked until 24 June, causing us lots of problems. The car was not in the best shape either. "
" We were told that the car we were hiring was new & only had 7000 km on it, when in fact it had 77000 km on it and drove with very bad suspension. The car was dirty and scratched all over and we had to attend a wedding & were very embarrassed to be driving this car ! "
" Web site is difficult when putting in times of pickup and drop off. In fact almost impossible to change if you have filled out part of the web page "
" Car was excellent but the reception kept trying to sell additional insurance which I am not sure I had already paid for. "
" Front tyres were nearly bald, brakes were down below legal limit and car, and speedometer was eratic, were some of the problems that we encountered on picking vehicle up. Also insurance issue around payment for excess was very unclear. "
" as above "
" As with most hire cars these days there was some pre-existing damage to the vehicle. This was marked on the paperwork BUT the diagram is small and on a carbon copy it was difficult to see exactly what this referred to. Whilst we concluded that all damage had been marked this was questioned on our return, however, after we pointed out the rather pale carbon copy markings it was accepted that no new damage had occurred. Neither party is assisted by this documentation approach. With the potential for considerable cost if even a minor scratch is overlooked when picking up a hire car the system for recording existing damage should be reviewed and better methods employed. Hope this is helpful. Have used Firefly before and would use them again "
" Only got a 2 door car "
" The location of their cars is not well signposted, it could be made easier to find. Also since the car is hired on a full tank basis a map showing nearest petrol stations to the airport would be helpful. "
" The collection process at bergamo airport is protracted and chaotic at times. "
" Nobody at the desk when we returned the car, but that didn't seem to matter in the absence of issues. "
" It's fine if you know what Firefly is. Off putting if you are expecting a bright shiny car and service. "
" . "
" Friendly, polite staff and no problems when returning the car. "
" The pickup point at arrivals in Brindisi is very unclear and demands hunting around to find the unmarked Firefly van .very frustrating "
" No problems "
" Only one person on desk, took 45 minutes to be served "
" When there is an extra charge for young people please make it clearer as we didn't realise this until we arrived. "
" Bus from airport, hard to find. Took ages. Given a rubbish car that wasn't powerful and we had explained we were staying in the mountains. Wont be using firefly again "
" Arrived just after mid-day. large queue at desk and initially only one staff member. Later two. Waited an hour before being served. Car quite badly damaged. Would have refused to take it but queue at desk almost out of the door. Very diappointed as had used Firefly before but not again. "
" Offered full excess waiver where others didnt "
" Efficient and helpful. Could use an airconditioned bus for the 20 min shuttle. Suggest that they offer to sell maps... As no one else does nearby..would give .good service and profitability! Car was dinged whist parked... So full excess was needed and gave no trouble...just a shrug from reception! "
" I returned the car having filled the fuel tank until it cut and repeated the process to make sure it was full The filling station was 2-3 miles from the car hire depot. On returning the car I was aggressively told that the tank was only 7/8 full. Staff refused to consider that the fuel guage may be at fault and not registering right up to the mark when the tank is full. "
" Trying to hard to sell your insurance. Stop sending ambiguous messages to confuse people and say that the booking is not confirmed and make people pay your insurance. If a customer wants the insurance he is fully capable to buy it when he is making a booking or at any time before the rental starts. I find it annoying and not genuine "
" I had a very good car. Fiat 500. "
" I chose firefly through Auto Europe because they seemed to have a reasonable deal. However, having waited 30 mins + for the shuttle, once i got to the office, they tried to charge me over 1,000 excess for fire & theft insurance, when every other hirer with Auto Europe just hold your details incase of an event, which is the acceptable norm. when I disputed this, i got told if I didn't want to pay this I could go back to the airport and go with a different company, or they could charge 250 refunded excess + 8 per day non refundable charge which makes them far more expensive than others. They are sharks that prey on people they think are vulnerable tourists. I will never use this company again "
" fantastic service ,we are going back to NAPLES in october ,we like to rent again as we do every year. "
" By. "
" Had to wait over an hour at desk to obtain the car. 1 person serving at desk. When I did get car it was supposed to be petrol full & return full. The car was less than a quarter full made it too tight for me to reach the nearest petrol station on the motorway. Also the car was very dirty on outside. "
" Booking went extremely smoothly. "
" They were difficult to get hold of and when contacted described pickup point for their collection, not a shuttle service, that were difficult to find. We were also pressed, on arrival, to take out the extra insurance (about 250 euros cash) to negate the excess of 1500 euros. We were told war stories about the high incidence of theft and damage in Puglia that made this almost essential!! In UK we discovered you can buy this for £30 pa! "
" Efficient and courteous "
" Their customer relations are poor, staff brusque.. Their directions for locating their shuffle service are woeful. "
" always an excellent service and helpful if you have a complaint about the hire company "
" could be 5/5, but with all car hire companies I live in trepidation that they will sting me with an erroneous bill at any time in the following 13 months. Having said that, and it has never been FireFly who have done this, the staff were quite capable and I was satisfied with the way they performed. "
" Very Good, have used Auto Europe several times and will continue to do so. "
" Very good service and car, this is the second time of using FireFly and won't be the last. I am a regular traveler to Italy and it is great to know that I can trust that the hire car will be there for me and at a very reasonable price. "
" Auto Europe system worked well, but I cannot give a positive review because of Firefly (see below) "
" First car we were given had a flat tyre. Second car spilled diesel in boot damaging suitcase and clothing. Firefly is not responding positively to my request of compensation. I spoke to a mechanic and he told me we were lucky as a fire could have started as engine heated. Could you please assist me in getting compensation from Firefly? "
" use auto europe several years and would recommend them "
" no problem with car but not very clean on te outside, person at the desk very polite "
" Firefly extorts money from people when collecting the car to pay for added insurance which I did not want. I will never use you again, You are their agents. I am aware that their extortion is commonplace. I intend to ensure that all potential customers are aware of your practices through Trip advisor, Facebook and twitter. be in no doubt "
" See above. They will be closed down - it is only a matter of time. If you don't believe me check online reviews. They clearly don't care about reputation and more importantly their customers "
" This is the second time we have used them, I found they give a very good service. "
" Auto Europe have a very good web site but I thought I had booked a car with the excess covered. When we got there it wasn`t covered. This may have been my fault but I think it was not clear enough initially. "
" We ordered a Mondeo car and were given a Nisan people carrier by a not very friendly man behind the desk. Had we not been in a hurry we would have gone back to the desk to complain. "
" The car and check-in/return procedures were ok but the pick-up and rental location were ridiculous. We have visited/rented cars from Palermo airport several times in the past. There was no sign in the arrivals area for Firefly specifically, so we followed the signs for rental cars and took the shuttle bus to the car rental area. Once again no signs for Firefly so we asked at the Hertz desk, and they advised us another shuttle bus would collect us soon. The minibus arrived, then returned back to the airport where we had just came from, collected some more people, then proceeded on a 15 minute journey to the Firefly rental garage in Cinisi. We were unaware that the pick-up/drop-off were off site and will not use them again for this reason "
" The designated car hire company, Firefly, were very good - courteous, obliging, professional. "
" The Firefly staff were very good - courteous, obliging, professional. "
" I arrived to destination and they had run out of vehicles I had to wait few hours before they sourced one that was not fit for purpose "
" little problem finding car hire place on return as sat nav would not recognise address "
" We booked and paid via Auto Europe with additional insurance cover, when we arrived we were told by Firefly that we needed to place a deposit for the excess of 1,500 euros. This was a complete scam and at no point was this outlined within the terms and conditions of the rental. We ended up not renting the car however we made full payment. Please make a full refund. James "
" The guy at the Firefly counter was aggressive, rude and completely unhelpful. Felt like we were completely scammed. DO NOT RENT WITH FIREFLY, they will ask you for a deposit over over 1,500 EUROS!! "
" Easy to use website and good choice of suppliers "
" Would have liked someone to inspect the car on return but the office was closed when it said it should have been open and then when it did open there was only one person manning the desk and no-one to check the cars. This leaves me feeling vulnerable until they confirm nothing was scratched or broken. "
" A bargain car hire. At only £46 for 1 week's rental. Booking was easy. The only point that I have to make is that the pickup in Venice is by the side of a white tower and not on the first floor as specified on the receipt. "
" A bargain car hire. At only £46 for 1 week's rental. Booking was easy and block on credit card removed within 3 days of returning car. The only point that I have to make is that the pickup in Venice is by the side of a white tower and not on the first floor as specified on the receipt. We waited around 20 minutes for the transfer vehicle to arrive. As specified, on the receipt, upon arrival at the airport, one should call the company to arrange pickup. We tried calling from the airport pay phone but they were out of order and swallowed our last change in Euros without us being able to make a call. A mobile phone is therefore recommended as I ended up using the mobile phone of an airport member of staff. The Firefly staff were friendly. "
" Taped up wing mirror and dents on bonnet not marked as damage on pick up. Had to find a Firefly person to amend the paperwork. Efficient checkout at hertz office "
" Due to location of pick up and drop off, a map together with return journey details to Firefly should always be handed out, not everyone has sat navs. "
" Not very clear how to get to the office. Office staff was nice though. On returning the car the shuttle bus driver was stressed and dint want to let me on board so I was left there while my partner went to the airport. We made the flight though no problem but the customer service wasn't great in how he approached me. "
" need to get naples to have better cars not all knoks and scratches "
" none "
" Having used Auto Europe for many years I have been impressed again by the service and prices. However, Firefly did not provide a good car - see below. "
" 1. Although my credit card with £1000 has been accepted several times before by Firefly for the blocking, it wasn't this time. I have Insurance 4 Car Hire but had to pay Firefly 149 for the 7 day CDW! 2. The car was not in good condition. In particular the aerial was missing and there were many scratches on the body work.. NOT HAPPY or IMPRESSED. "
" The car I collected was in a filthy condition both inside and out, with a great deal of minor damage, including the fact that the driver's mirror was held together by sticky tape. Much of this damage was not marked on the form I signed, and I had to ask the representative to accompany me back to the car and revise the damage report. "
" See above "
" Please be clearer about the location of the rental co and their specific terms. "
" Very bad experience in general with Firefly. Had to spend about an hour and a half in their office to get our car, as we had to arrange for a second driver (with a very large surcharge) in order to get our credit card accepted. During that time more than half of the people who came in were either turned back because the driver didn't own a credit card or got into arguments over charges. The expected blackmailing about ridiculously priced insurance was extremely persistant and unpleasant. Oh and they are in the middle of nowhere. Pay the extra 20 pounds to get a decent company with decent business practices. "
" Phone number given for the shuttle did not work and we had to ask the Hertz desk for assistance but apart from that there were no issues - a very easy, pleasant service, thanks. "
" extremely efficient service. "
" Friendly and efficient service "
" Service is always excellent - it is why I like using you for my hire vehicles. "
" I have sent an email to Customer Services explaining my experience. "
" Everything was fine, but when I got to Italy I realised that the fully comp excess cover insurance I had taken out didn't cover tyres and glass. I didn't have any damage so didn't have any problems, but finding myself without the fully comp cover I had asked for did cause me extra stress. "
" Customer service poor with young staff abrupt and unhelpful - car was dirty with numerous scrapes and dents. "
" Car could have been cleaner ? "
" Happy with Auto Europe as the Agent but would not use FIREFLY again.Outside of the car was not clean and lots of small dents and scratches.During the holiday realised my main headlights and back lights were not working,called the office on 7 occasions and sent 2 text messages,asked me to ring back twice and then informed me they could not understand English or they were busy serving customers.Very poor after sales. "
" Not clear on the terms. Flight back at 7.00 am, Firefly office doesn't open until 8am....50 charge to leave car at Hertz parking....Excessive rip off. Means the "cheap" rental actually costs more than the expensive rental by a margin. Yet again I've been conned. No drop-off for Firefly with key box....one has to pay the 50. Shame on Hertz/Firefly. "
" Not clear on the terms. Flight back at 7.00 am, Firefly office doesn't open until 8am....50 charge to leave car at Hertz parking....Excessive rip off. Means the "cheap" rental actually costs more than the expensive rental by a margin. Yet again I've been conned. No drop-off for Firefly with key box....one has to pay the 50. Shame on Hertz/Firefly. "
" the key they gave me for the rental car was broken and i didn't want to take it so they offered me another car. "
" I use auto Europe on a very regular basis and would highly recommend the company, the only slight criticism I have is that it's very difficult to get the on line system to keep your details for future bookings. "
" Car fine, check in somewhat laboured but staff pleasant "
" Very good service & very good clean cars "
" Excellent "
" You are losing your edge on pricing, yesterday I booked a 22 day hire in Pisa for June with car del mar for £70 less than auto europ offered "
" I have used them about 5 times in the last 14 months with you & although they use older cars often with plenty of marks on, I prefer that rather than arguing on return with another operator re a tiny scratch/mark which they accuse that person of causing. For Italy firefly is excellent, helpful desk at Pisa, cheerful, swift drop offs "
" would like better advice and made clear about zero exccess cover "
" a little happy face would make a change after all when your just about to start a holiday one would like to start with a high not a sour face "
" pleasant staff on reception. Very helpful although couldn't supply the car size we had booked "
" The main problems were as follows. We paid online with my wife's credit card. When we got to Italy to pick up the car we had to ring a number and could not get through. We spent an hour trying to get through to the number. Eventually Hertz desk were able to contact them and Firefly came to pick us up from the airport to take us the 5 minutes to their offices to pick up the car. Next we had to pay and could not accept my wife's credit card as she was not the main driver. Anyway, the office was able to sort this out and set me her up as the main driver with myself as the second driver. But not without paying an extra 200 Euros!!! So, overall, a terrible experience. "
" The main problems were as follows. We paid online with my wife's credit card. When we got to Italy to pick up the car we had to ring a number and could not get through. We spent an hour trying to get through to the number. Eventually Hertz desk were able to contact them and Firefly came to pick us up from the airport to take us the 5 minutes to their offices to pick up the car. Next we had to pay and could not accept my wife's credit card as she was not the main driver. Anyway, the office was able to sort this out and set me her up as the main driver with myself as the second driver. But not without paying an extra 200 Euros!!! So, overall, a terrible experience. "
" Only let down by Firefly "
" Terrible company, hardly any organisation, car broke down on a second day, lost 4 hours waiting for a mechanic, taxi to the airport, waiting for a new car. So far still waiting for 75 which we had to pay for the taxi. When I wanted to speak to someone regarding the 1.5 hr wait for the replacement car, no one was to be found in their office as all three customer service representatives were smoking outside. Shocking! Not to mention the way they were dressed! Hertz, Enterprise etc all wearing suits and ties, Firefly reps in jeans hardly on their bottoms, torn t-shirts. They were also annoyed that I interrupted their cigarette break! Never again! DO NOT RECOMMEND, AVOID AT ALL COST! "
" Very helpful lady at hire desk. Gave me a choice of the pre-booked Ford C Max or alternatively an Alfa Romeo. As I was in Italy ....! "
" Advertise price correctly, I.e company that adds a full extra day because flight departure time is 5 hours after flight arrival time should be advertised as one more day than needed instead of reducing the rental duration that traveller not always re verify. I use auto Europe regularly and was normally happy. So still recommend it although not this time. "
" Not in airport arrival. Transport dreadful. Unpleasant staff and charged you one full price day extra for one hour delay in giving car back when I requested quote for later drop in than collecting "
" Very amenable and efficient staff. No hidden costs or pressure to take extras. "
" Nissan LV200 was not prepared adequately. One headlamp and one brake light bulb were not working on pick-up so I had to replace them. Tyre pressures were all over the place, with the rears very low in my view at 23 and 25psi. Otherwise the vehicle was fine. "
" Everything good "
" Have better instructions to find the parking area. The car had a dodgy wing mirror which seemed unsafe. "
" I rented this car with insurance CDW, then when I collected was told it was a waste of money. On your website it does NOT state take a credit card with you as a payment on collection, also you cant add another driver and it should be made very clear that Firefly is NOT at the airport as I witnessed and it happend to us, this is VERY POOR and misleading when for an extra £5 I could hire from your competitors "
" I was charged an extra £75 for extra CDW and was made to put a deposit for 1500 euros in case of an accident this was for full insurance. When I dropped off my rented car, I witnessed 3 other customers all having the same dispute. Why was my insurance from AUTO EUROPE NOT VALID?? I would like to be reimbursed for my insurance from AUTO EUROPE!! "
" Auto Europe explained that we were to be picked up by Firefly, but not that the pick up would have no markings on the vehicle to notify us that it was Firefly. Also we were also not told that Firefly operate under Hertz hire. When we eventually realized this, after asking many different people and making phone calls Hertz told us where to wait. Not impressed! "
" We waited for a pick up directly out side of the terminal, but the pick up was to the left outside of the other car hire offices, we had no indication of that. One of the window screen wipers was perished, when I explained this I was told that. "It was OK". Once again. Not impressed! "
" I use often and always brilliant service. I am however suprised that you still have a link to Goldcar in Pisa, this company is terrible and will not be good for your reputation, perhaps something you should investigate. "
" Great value and service. "
" Excellent service "
" Great service, as always. My only comment is to provide clearer contact information and office location for off-site rental companies, in this case Firefly "
" Good if you don't mind being shuttled to an off-site location to pick up and drop off. They need to provide clearer information on office location to avoid delay in locating them at a time of late arrival, as was the case with me. But otherwise Firefly was fine. The car was quite old but it worked well, their office was scruffy, the staff helpful but scruffy also. In short you get what you pay for...and they were great value for money "
" Very quick & easy to find your choice of car with all car hire companies based at Pisa airport Always my first choice for car hire "
" Good value "
" I was not able to find the local spot where I was supposed to pick up the car from. Tried asking locals, google maps and calling the number on the voucher. "
" I was unable to find the office - vague instructions, address and not in google maps results. "
" keep the prices competitive and develop a loyalty system, I check four or five comparison sites looking for the best deal currently. "
" Once you know and understand the system with regards to being picked up at the airport and taken to their offices, it works very well. I have used Firefly at Venice Marco Polo airport twice this year already and have been very satisfied on both occasions. The guys in the office are competent, their English is good and collect/deliver you promptly from/to the airport. "
" I don't have an international credit card!! Or so you say! I have used my card all over American and Europe but according to you- I don't have an international credit card. So, you took my money on my card - but when I went to collect my car I couldn't collect it. And .. You wouldn't refund!!! How about- you can only book a car with an international credit card? Then- their would be no confusion .... "
" There should be a board at the hertz desk so people would know where Firefly were. "
" Excellent price. Quick service at airport. No problems. "
" Considering they have a plane in every day all a bit of a muddle and long winded. They try and push insurance .The car we had had a lot of scratches one large one on the passengers wing . And the windscreen washer never worked so we had to throw bottles of water over it. "
" Always a good experience! "
" Desk service and return excellent but this time quality of car poor. 127000km with serious dents one of which I had to go back to the Desk to get chap to verify is not what I want at 10.00pm arrival in the dark! Daughter arriving later and also a regular hirer got a lovely Fiat500 from Goldcar! First impressions count and possibly an immediate offer of another car ought to have been made as soon as matters emerged that were not as desribed earlier. However the car did not let us down so all is OK "
" very helpful, especially when cancelling in order to book a cheaper offer "
" very helpful "
" I always get great offers from them, this time it was even better than usual. "
" Both when I went to pick up the car and when I dropped it back the office was closed. A note on the window said 'Back Soon': indeed, the Firefly staff arrived within 10min the first time, within 15min the second. Now, considering there were 3 of them, surely ONE could have stayed behind and manned the office. Apart from that they were friendly and corteous. "
" I always use Auto Europe as the no hassle price guarantee is excellent. "
" Courteous and efficient staff. "
" needed to update the form showing scratches.But this was done promptly.Car very good,and very good price "
" see above..hertz managed everything on behalf of firefly "
" Always reliable and competitive "
" First time I have used them and they were very good. "
" Competitive pricing and easy online service that works well. "
" Good and warm welcome at the desk. We had an upgrade too. The car was not however very clean and had been heavily smoked in despite no smoking sign. Otherwise it was fine. At drop off, the service was very speedy and overall we were happy. Both customer service reps at collection and drop off were helpful. "
" BRILLIANT "
" A BIT CONFUSING ON WHERE TO PICK UP SHUTTLE BUS AT BRINDISI AIRPORT NO SIGNS "
" As usual the online and the actual car hire company involved provided a smooth, professional procedure. Just one minor point. There was a smell of tobacco within the car which became evident when we had travelled about five kilometers from the airport. Neither my wife or I smoke. It would have been preferable without this. "
" Professional and curtious. "
" Great service all round. Thanks "
" Excellent. "
" I have been using Auto Europe for quite a few years and service, deals and personal experience have always been great. Very satisfied indeed. "
" I have used Firefly in Pisa quite a few times and have had great service on different occasions. Staff is competent and friendly. At times I had to report some minor damage on the vehicle prior to my rental and ask the Firefly representative to amend the notes on the inspection sheet. Other than that it has been a very reliable car rental company so far. "
" Excellent service very friendly and helpful staff. Overall very good and hassle free. "
" The staff were excellent very efficient and friendly. The car I picked up had areas of damage, which had to be checked over again with staff from The Hertz check in staff, in the car park. Which cost us a lot of time as they were trying to check cars coming and going, the area was congested as the drop off courtesy bus stops there to. "
" Have used your company before will recommend to friends and family. . "
" Service was not to standard, car was dirty both inside and out. Had to accept the car as I did not have time to wait. Next time I will check the car hire company is one I know. "
" very good "
" good "
" easy to book "
" good company and friendly staff "
" I always book my car hire with Auto Europe because of great prices and customer service. If you have any queries you can phone them and the assistant is always very helpful. "
" Fantastic! I always choose Firefly. Amazing prices and great service in Pisa (also in Palermo, Sicily). "
" great service No trouble "
" Staff very professional She suggest me the best option and I been covered for all time , really relaxed holiday "
" When I needed to change the pick-up time, I was able to phone and do this very easily. Your telephone lady was very efficient. Well done "
" Great rates for older Hertz cars. Will use again. "
" Good value "
" No problems. Good service. Good value "
" Good not to pay snow chains as extra "
" Friendly helpful staff "
" No problems. I have been using Auto Europe for a nimber of years. "
" I have used them before without problems. However my son used them and found their explanations to be unclear. "
" would like a n explanation of the coverage in both british and american english. the extra cdw reimburseable term is unknown to americans. price was great. "
" pick up took 40 minutes due to a slow representative and the car was extremely beat up with over 10 dents/scratches. drop off was super easy,as it should be. "
" Service is usually excellent provided an American answers the phone. "
" Service is usually good but cars are usually dirty. "
" As always not a problem! "
" A bit slow at check in to pick up car "
" Excellent service "
" Quick pick up, prompt dispatch. Great to have free snow chains & extra driver. Cars often very scratched but perfectly functional. Fabulous prices. "
" Very easy to use. Prompt responses to my queries. "
" Great customer service. Car was a bit bashed up, but overall a good experience "
" It's always a pleasure to do business with you.no fuss no hassle, and always a good rate. Thank you "
" My only concern was the law in italy between 1 December 2014 until 8 April 2015 about winter tyres fitted to cars. On this trip I did experience snow and freezing temperatures in the region I was in. What is the possibilitie or procedure for winter tyres on hired cars. Kind regards, andrew "
" I find auto europe very good in what the do but the need to look at some of the companies they recommend Firefly being a cheap version of Hertz. "
" Firstly I waited for half hour outside the arrivals secondly this is the second time that i got an old dirty car inside and out with 80000 km on the clock. NEVER AGAIN. "
" Excellent value for money "
" I would like to thanks to Mr Isidoro and Mr Giulio for the excellent customer services provide. I would use it again. "
" Simple "
" Arrived at the fire fly desk signed the rental agreement picked up my keys and was in my car and on my way in under 10 mins. Very efficient and friendly "
" Normally have the best prices. "
" Car was dirty inside, covered in scratches and bumps, almost embarrassing to drive it around, windscreen wipers in awful conditions, when was raining I couldn't see anything. "
" I tried booking with other companies but eventually seeled for AutoEurope about 5 years ago and have used them at least 20 or 30 times since then. I like the ease of booking which is quick and precise, the fact that it is easy to change one's plans and/or get a refund, and the efficiency and pleasantness of the personnel when a change to a booking needs to be . done, either by email or on the phone. "
" Quick pickup, literally less than 5 minutes, and dropoff, about 2 minutes!!! "
" Great service for finding the cheapest car hire deals "
" The car was older than I would normally expect for a hire car and the windscreen was quite dirty, making it difficult to drive in the rain when I first picked up the car. Overall the service was fine "
" Very good experience on the whole, but I feel that you should warn your customers that Firefly will make an administration charge on the credit card used as security against damage, even when the car is returned in perfect condition. "
" Everything very good except for the imposition of an administration charge on my credit card, even though the car was returned in perfect condition. "
" Good price. Thank you! "
" Quick service, almost new car. Fully satisfied. "
" Excellent service "
" Incurred costs when we were there that we didn't know would happen. "
" Straight forward easy booking "
" Very professional service. No issues or problems. "
" Good "
" Firefly use older cars with a lot of miles on the clock and various pieces of damage to the vehicles bodywork, however the car was reliable and worked well "
" I book hire cars through Auto Europe several times a year and have always been fully satisfied with the service. "
" I have found the staff at Firefly friendly and helpful. The cars are ex-Hertz and therefore not new. Firefly cars often have minor bodywork/trim damage and sometimes minor faults e.g. horn not working. However the price of the car hire is usually less than other companies. Also, the staff make it clear that bodywork damage of less than 20 cm is not an issue for Firefly. This gives some peace of mind as sometimes minor accidental damage occurs and could cause concern if you were returning an otherwise unblemished new hire car to a less tolerant company.. "
" Good service "
" Very helpful staff. Car was good value, had obviously been heavily used, but well serviced and ready for some bumpy rough roads. Very satisfied customer. Mini bus shuttle to and from airport worked well. "
" Ryanair flight diverted from Pisa to Bergamo, Auto Europe altered booking without problem for a small fee. Happy. "
" Was quite worried about Firefly after reading many negative comments, but staff at Bergamo airport very helpful and even upgraded us for free. Cars were a little beat-up though. "
" simply the best!! "
" Perhaps a fast-track service for pre-booked 'straightforward' rentals both on arrival and return? "
" Good service at competitive rate. "
" Very helpful and friendly service. It is the budget car hire company of Hertz and although the cars tend to have a higher mileage the one we received was fine. Would use them again. "
" Best price provided and easy access web site "
" Temporary office very slow in issuing and receiving vehicles. Contract showed no damage on car but more than 10 marks and dents were evident. Staff are OK but avoid Firefly at Genoa until the office is back in the terminal. "
" the contact number for firefly was NOT on voucher and also says pick up at airport- and I knew it was a shuttle bus.Great difficulty in finding pick up point Other wise very good rate "
" once found good service and looked easier to sort out that others were having with other hire companies at air port. Should allow additional credit cards to work as drivers' card was initially refused and firefly would not accept my card although had been used to pay for hire "
" Easy to use web site "
" The cars are all ex-Hertz rentals, a bit battered but that's par for the course in Italy. We got a free upgrade to a people carrier from a Fiat 500, good in some ways, a nightmare to park. The compound is a good 15 minutes drive from the airport so not great if you are in a hurry. I have used them several times now and Firefly does just what I need, a small car at a good price if you don't mind a wait. "
" Found the process easy and uncomplicated. I had no problem with the on line booking. "
" Unacceptable wait at the desk 45/50mins at the airport. Usual pressure to buy additional insurance. Car I booked not available(ford fiesta). Accepted Fiat Panda but I thought this car was in a different category. Also thought that I had already purchased the CDW on the Auto Europe website. No problem with the staff at Firefly Naples Airport but they were extremely busy as previous customers in the queue were returning constantly to report damage on the cars they had been allocated. "
" Straightforward online booking process. The price seemed reasonable compared to others. Pretty much hassle free. "
" We read some bad reviews about car hire at Pisa and so did not pick the cheapest provider. Firefly were still reasonably priced however. A 45 min wait at pick-up because two customers did not realise they needed a 1500 Euro deposit charge on the same credit card with which they booked the car. Not really the fault of Firefly (other queues also moved slowly). Staff spoke good English and were helpful; the car was clean and full of petrol. Returning the car was also straightforward although the guy who checks vehicles back was nowhere to be seen on arrival. Make sure you take a mobile phone with you! Two pieces of advice: walking to the car hire building is quicker than the shuttle bus; speed cameras in Italy are numerous and well disguised "
" This is our third time using auto europe and wouldn't use anyone else now. Very simple, efficient and easy. "
" Exactly the service we expected. The car was as expected. We were even offered a larger car at no extra cost. But as we were going into the italian hillside, we declined the offer. The fiat 500 was ideal for our needs. We never broke down or had any issues, so cannot comment on other aspects. All in all, a great addition to our holiday. Thank you firefly "
" excellent "
" excellent "
" It was possibly an oversight on my part for not fully reading the small print but, until we arrived at Trapani airport, I wasn't aware that the rental company (Firefly) is not actually situated on the airport. Due to a late arrival into Trapani, I had booked an airport pick-up so was surprised to find that we had to be transported to Fireflys depot, just under ten minutes away, from where we collected the car. It was straightforward but, even so, arriving on a late flight, it would still have been preferable to have picked up the car at the airport thus saving time. In terms of Auto Europe, we got a good deal which represented very good value for money. Assuming that their prices remain competitive, we shall definitely use them again. "
" The only slightly negative point relates to the company not being situated on the airport. If time is not an issue, this is not problematic, since Firefly provide transport between the airport and their depot. However, if time is short or, as in our case, if arriving on a late flight, this is something that might need to be borne in mind. Firefly staff were professional and competent. Our group of four adults all agreed that the rental car was one of the best that we had hired in recent years. The car was clean and appeared to be well maintained. "
" good "
" airport personnel did not mention where to fill up so ended up having to pay extra petrol surcharge "
" I would suggest the wording on your policy's could be clearer. EG it says dont smoke in the car or its an extra 50 euro charge but it doesnt say if we have to clean the car out before returning it or if a bit of sand etc is ok. I would also suggest the extra insurance offered when you collect the car is offered at the time of booking as i paid the extra fee to limit the excess when i booked the car and then paid extra to pay no excess in case anyone else damaged the car etc I felt this was wrong and should have been an option at the start!!!! "
" They need more staff on the desk we waited for over an hour just to speak to someone about renting our car and then the contract process took ages. the staff were great there just wasn't enough!!!! "
" Good. Auto Europe Refundable Excess Program is Not Clear, "
" I was very happy with Firefly Car Rental, the staff very professional full knowledge of their duty. I will choose again next time I will back to Catania. (Sono rimasto molto contento di avere affittato la macchina con questa compagnia Firefly, il Personale molto efficiente è cortesia, la prossima volta che vado a Catania questa compagnia Firefly sarà la mia preferita Autonoleggio.) Regards, Francesco "
" Simple affordable and most importantly very clear as to what was and wasn't included "
" Super service! Friendly staff and spoke excellent English. "
" Better signposting or directions for pick up area at Airport would have improved the experience. "
" When picking up the car, "Chiera" a Hertz employee was excellent, very helpful and patient as there was an initial problem with my credit card. The Fiat punto was disapointing - air conditioning did not work and drive train gave off a clunking sound - wheel bearing noise and general rattles made it unpleasant. "
" excellent value "
" excellent all round "
" The pricing appears always to be competitive and the booking process is smooth and simple. The 'Full Tank' policy utilised by Auto Europe is a prefferd choice making it simple to undstand and comply "
" The local agents operate under very difficult circumstances, providing vehicles to many from various operators, however my experience having used them many times is that they are both efficient and professional. "
" No problems "
" Friendly Service "
" after waiting 10 minutes to be seen by person in autoeurop office airport was then redirected to the firefly office. need to make it clearer on paperwork where to collect the car "
" service/personnel good but car substandard quite old and shabby exterior and well worn footwells. Obviously the fag end of the hertz range. Probably better to pay a bit more and get a nicer car "
" As always a smooth service I thought that my booking included a free second driver as I booked it, but no mention of this on the voucher and declined by the hire company "
" Despite the poor reviews by others, I have found Firefly to be nothing but courteous, honourable, and good value for money "
" No problems, car larger than ordered but ok with me. "
" Staff helpful- easy to order, pick up and drop off. "
" Negatives: I was told the pick up point would be closed on our arrival at 2330 and so I arranged stay in a local hotel and pick up the car the following morning. It was open when I passed it on the evening of arrival and was able to pick up the car then. I was not informed that I had to check the car in at the mobile check in and I went to the hire office in the airport where I was told I had to return to the car park for check in. This caused me considerable delay and frustration. The 12 volt plug did not work and therefore I could not charge my sat nav which meant it was useless during my holiday. The car and car park was difficult to find on collection. The positives: Great little car, clean and well presented on pick up. Very reliable. "
" Good pricing, but I think the excess rate is very high and this could put people off. "
" Very helpful staff! I needed verification of certain aspects and had cause to phone for advice. "
" Receptionist took a good while to sort out the paperwork and when we got the car I think it could have been a little cleaner. "
" Satisfied with service provided and selection of providers and vehicles available. "
" Vehicle provided had slight damage which was not noted on documentation during pick up - no issues on return presumably Firefly were aware of condition of car. "
" Very pleased with service! I will definitely use this company in future "
" Never herd about this company But I was very please Thanks "
" Would like more specific choices on web site. E.g. I want a diesel. "
" Our car was very scruffy, and had done over 85000 km "
" Good booking process "
" Very long queue at pickup. Air conditioning in car totally in adequate. "
" All went well with no problems at all "
" no suggestions "
" as i rent a number of times a year a returning customer bonus would be welcome "
" good service nice helpful people at collection point. At busy arrival times i suggest a further transport bus be added to avoid a 40 min wait for collection at airport for transport to pick up point, "
" Online booking - no direct contact. Car as expected. Non issues so far, lets hope the hire company think the same and I get noextra charges "
" Not too easy to find them, poor signage, not clear part of Hertz desk "
" We had a problem as the Firefly company had apparently changed hands and our voucher had the wrong code. It took some time to sort out what the problem was. Eventually Hertz sorted it after a phone call to the UK I think and after that we were very satisfied but we missed our dinner reservation "
" See above "
" The rental was fine and we had no problems at all. The car was in a bit of a state but that was the drivers who had rented it before us. "
" They where fine if a little under staffed. "
" Everything worked extremely well no problems with booking process or paperwork "
" Poor service from local agent, long wait at counter both on collection and drop off. Insufficient staff at counter on both occasions only one staff member on resulting in long queues. "
" Each time I hire I get confused about the insurance options so I thought I would phone up to verify before booking and the person on the phone was very helpful and made it very clear "
" I don't find the whole experience of picking up the car very slick (however dropping off the car is quick) They spend a lot of time doing stuff and I'm not really sure what they are doing or whether some of this info couldn't be captured up front and then simply verified. eg Driving licence number. They also ask me where we will be based, what the mobile contact number is which all takes time and adds to the frustrations if you are queuing. I reckon they could cut the time by half if they reviewed their processes and how they interact with yourselves. I'd say it's more typical to get one person on the desk than two. Their English is always good enough and doesn't impact timings. I would use them again because it is relatively cheap "
" So good to be able to speak to an agent with any queries. Also very impressed, when the rental price was lower after I had booked, auto Europe matched the price and refunded me the difference. "
" Friendly, efficient and courteous staff. "
" Making the booking was fine. "
" Not a good experience at all. We had to wait at the Firefly desk for 30 mins before a rep showed up. She was very polite but honestly, 30 mins at the desk! On the return we had a similar experience. We wanted someone to look over the car so that we could be ensured that we'd not be charged (something like up to 1500) in case a scratch was found (we knew we had not marked the car) - but it took another 20-30 mins before the rep (same young lady) had time to accompany my husband the 5 mins walk back to the car to check it out and confirm all was well. Had it been Hertz or similar, someone would have met us at the car. Had we been in a hurry to catch our flight we'd have been in trouble. Will use mainstream car provider next time. :( "
" Consistently one of the best value car rental companies on the internet. "
" The Ford C-Max was perfect for our needs. "
" Booking seemed very clear with no hidden charges. "
" Very good except tried to sell additional insurance for over 160 euros. "
" I have used Auto Europe a few times now and have not had a problem. The service provided seems efficient and economical. I have another booking arranged for September which indicates my satisfaction. "
" The car ordered was not available (Fiesta type) but we were "upgraded" to a Focus estate diesel at no extra cost. This was fine but the car was a little tired as it had done 83,000 kilometres, had a severe wheel wobble on the motorway and the rear wheel bearings were noisy. However it drove ok so I was not upset. I assume their cars are ex-Hertz hire cars as another customer believed too. "
" Very easy to use and added peace of mind with excess waiver insurance. "
" Very long wait to get the car at Naples. Then started trying to sell extra waiver insurance at 18euros a day. "
" Booking process was easy and proces good but at the Aiport, the operation was subcontracted to Firefly, which was terrible (see below). "
" Inefficient and disorganised at the Airport. Staff were harrassed and demoralised and they had no credit card machine for processing deposits (it had to be done manually by phone and no authorisation code was noted on the booking form.) Despite being only 3rd in the queue, it took over an hour to take delivery of keys. There's no-one at the parking area to assist, bad signage to let you know where vehicles are parked and car in generally poor condition - no rear parcel shelf, and no spares available to replace it. Car was not what we had booked and not really equivalent - we had requested a high-chassis car for driving on white roads. Won't be using Firefly ever again. "
" The car we had was very good and the service at Pisa airport was good but very slow. Maybe there should be a separate desk for returning cars. "
" Very friendly, very easy and a good car at a brilliant price! "
" Excellent friendly service. Quick and easy pick up from airport. Would use them again. "
" I always use Auto Europe as they are always the most economical and/or have special offers from time to time. Also because on occasions when I have had to contact them to report a problem with a hire company, they have always been very courteous and helpful. "
" I have used the major car hire companies in the past ie Avis, Hertz etc and have usually experienced problems with either the vehicle or the service/staff attitude. However on this occasion everything went well - good vehicle (clean and properly filled with fuel) and pleasant friendly staff. Hopefully, this was not just a one off a good day or just pure luck! We will see which if/when I use them again.! "
" Car (a Fiesta diesel 1.4) was very high mileage and had multiple scratches and marks on it. I was concerned that I might get charged for some of them as there were simply too many to mark on a form. I'd expect a hire car to be in much better condition but maybe this condition was acceptable for Italy where majority of the cars on the road are similarly covered in small dents, scratches and scrapes. "
" See above "
" I booked many times and until now Auto Europe, has been always perfect from start to end. "
" Very professional Company, from a smooth short transfer from airport, only 5 minutes away, to a perfect service at the rental desk. A different level in comparison with what I experienced previously with other companies inside the Ciampino Airport, where I was not happy with the service received. This time I made the right choice, FIREFLY is a great professional Company, the car was great, checked at the start and at the end of the rental, for my peace of mind. Employees very kind and polite, I will be very happy to book again with them. "
" you have some terrific staff n the USA who were extremely helpful to me "
" panic as planned to use debit card - had not read the small print - managed to find cc that worked and all was well, the guy I dealt with was so kind, patient, spoke perfect English and sent me on my way with a free upgrade, the Ford Cmax was a great little car "
" you have some terrific staff n the USA who were extremely helpful to me "
" panic as planned to use debit card - had not read the small print - managed to find cc that worked and all was well, the guy I dealt with was so kind, patient, spoke perfect English and sent me on my way with a free upgrade, the Ford Cmax was a great little car "
" I always use Auto Europe when abroad if possible. Even had a car in Oz from you. "
" The company was efficient, but the car was a banger with 110,000km on the clock. It had scratches all over, on every door and panel, bonnet and boot. The boot was dented and the Ford badge missing off the boot. The offside rear wheel hubcap was missing and the car had not been washed well. The plus side was that we were on hols and unlike a business trip, presentation was less important although we received some strange looks when we arrived at the accommodation, restaurants etc. The plus side was that the car was a Focus, which is slightly bigger than a Fiesta, and we were on hols and so we laughed it off, and prayed that it would not break down. Its as if the cars are old ex rental cars, but were not cheaper when booking on line. "
" I was offered 3/8 tank full of Petrol. This was a problem as It was a holiday in Italy & many petrol pumps were closed. The automatic only accept " Banco mat " & not VISA or master card. The tank should be full or instructions in English as to how to use the automatic machines at the Petrol pump. "
" see above "
" The web site was easy and the reservation procedure quick and simple. Price was good too. "
" Very quick, helpful and courteous. Car was fine, no problems. "
" Auto Europe handled everything at the booking end efficiently and promptly. "
" I have used Firefly several times. I actually prefer the off-site location to suppliers based at the airport as collection and delivery is easier and often quicker. The cars are always in good condition and the higher mileage is a fair exchange for the much lower rental charges. "
" Very easy to use with clear booking layout and good customer service. "
" Prompt pick up service and excellent price, cars are older so they are not so picky about minor scratches/bumps. "
" Good Service and range of options on this trip and in the past we have had very good support from holiday autos when we had dificulties with a previous hire company. "
" Initial instructions about where to get minibus to pick up site need to be clearer but otherwise we were pleased with the service and the car, a Fiat Punto, drove well throughout our weeks rental. "
" Easy to use site, have used before and almost certainly will again. "
" After booking realised they weren't on site at the airport, you have to call them on arrival and they send minibus to pick up. Then checked tripadvisor which had multiple horror stories about them. Should have read the small print first! Was very anxious at the airport. But minibus arrived within 10 minutes of the call. Paperwork sorted easily at office. Car not in best condition, lots of bumps and scratches, but this actually made me less nervous about driving an unfamiliar car, I was less bothered about causing further damage! Obviously a 'budget' operation, but generally a very positive experience. "
" Glad you listen to feedback. I asked questions about Firefly before I travelled as they have a rather dubious record on sites like Trip Advisor and you responded quickly. "
" I was very concerned that nobody from Firefly checked the car for damage on its return. There are stories of them charging costs to credit cards 2 years after a rental. There was no more damage to the vehicle than when I collected it but I am very unhappy that they do not check. "
" Nice and easy. "
" Customer service was ok. Car was messy inside and dirty outside. 96 euro insurance for four days was bit expensive on the top of rental price. "
" All good. just booked again for this month in Pisa. Thnx. "
" Beat up car bodily but who cares. It was mechanically sound at a cheap price. Just what I wanted! "
" Very efficient web site gave me what I wanted at a really good price. Up date the location for car hire pick up at Pisa airport. It is a 500m walk from the terminal building to an old building, or you can get their free shuttle bus. All car hire desks are in the same location "
" Efficient collection and delivery. Car had a lot of scratches, all noted by agent. Car only had 7/7 tank which was a nuisance to try to fill to same mark. Car was dirty outside and filthy inside. Other than that the car drove perfectly and was excellent value for money. "
" easy to use and understand website for bookings "
" good service from the counter staff and upon returning the car it was checked over quickly upon our return "
" Having rented across Europe on a number of occasions, we have always pleased with the level of service we received from Auto Europe. "
" Vehicle hired totally inadequate. High mileage, poor condition and dirty interior. Rear flat tyre after one hour's drive and no useable spare (also flat) including no wheel nut spanner. Therefore, even if the spare wheel was usable, there was no means of changing it. Disappointing response from Firefly when we returned a replacement car supplied by Hertz. Only a verbal apology despite all the inconvenience i.e. having to follow a breakdown truck to Cassino to collect another car which meant our journey was delayed by several hours. No offer of refund or recompense for the inconvenience caused by the inadequate condition of the original vehicle, not even for the extra fuel left in the car when we return it. Would not use nor recommend again "
" Helpful adviser. "
" Customer service reps were confusing, I thought all costs were covered before leaving the country. However I had to spend more money for insurance purposes. They did upgrade my car though, for free I think. "
" booking speed and rental options are very good. "
" the car quality provided was below expectations. the break pad change light came on on the second day. The clutch was very worn off. "
" very poor quality car, lots of dents all over bodywork. it drove ok though. "
" as above poor quality car with many dents and damaged bodywork all over. "
" For destinations such as Milan where locally there is a requirement to have snow chains during the winter months this needs to be able to be easily added to booking at time of booking as variations in charges for these items can change the overall cost. Several e mails & phone calls never cleared up the issue "
" Quick pick up, very helpful staff & fairly speedy paperwork at delivery & drop off. However, cars very badly damaged all over which took time to check, very high mileage & I wasn't all that confident about reliability although I did not experience any problems with the second car. Upon arrival I was offered 3 cars, 1 had no petrol so I would have to wait for 15 mins as he went to refuel, 2nd free upgrade to SWagon or 3rd automatic car which I didn't want as I was going to the mountains. I chose SWagon but having completed paperwork & checked the considerable body damage I then discovered this had an electrical fault & wouldn't start, so then I had to wait whilst he refuelled the 1st one & then had to go through check in all over again! "
" I had to call to finalise the booking and it was a very fast A to B cycle, which was fantastic "
" The car was ok, however it had dents and scratches all around. The excess they charge if anything happens to the car is 1500. I wonder what they do with that money as many people must have paid that ( just by counting the dents) The wait was fairly long for the pick up "
" As always AE provided and excellent service on the booking. Having reduced hire costs 3 times from first original booking as the cost of rental reduced in the weeks leading up to hire date "
" A small but friendly service I was very disappointed with rental car given, a Fiat Punto with 5 damaged areas! Car looked like it had been badly driven and knocked around. I was not offered another car of same size "
" Will use again. Competative rates. Easy to use website. "
" Prompt and efficient service by pleasant and friendly staff "
" Very helpful with the booking - and a good price. "
" It was hard to find Bus stop 10 at Rome Airport. More detailed information about exactly where to find the minibus would be helpful (NOT in the Bus Station, but near to the fountain outside the terminal would help) Also a map to help us back onto the main road when we left Firefly. Finding Firefly to return the car was brilliant - thank you. "
" Easy to book, good information/communications; very cost-effective "
" Efficient and inexpensive. Make it more specific that you MUST call them from airport rather than just wait for pickup. Nearest petrol station to Malpensa is unmanned and difficult to use - didn't take credit card or certain notes. Better not to recommend this or to warn of difficulties "
" Autoeurope rep error in ordering car from wrong Rome airport quickly corrected "
" Cheap and cheerful though off airport transfer on collection day involved difficulty in locating pick up bus stop, long wait for transport and long queue at office. Drop off very efficient indeed "
" was given a run down ford mondeo station wagon as an upgrade which i paid extra for ,but the condition of the car was appauling .Battered all over, not fault of autoEurope but maybe,vet companys to have better cars.The staff were very cortious &helpful,but they did not have any other car available. "
" Have used them for a number of years now and find them good to use. Have had a few minor problems in the past (voucher not recognised at time of hire) but AE have remedied the situation both quickly and efficiently "
" No problems at all. The car looked like it had been driven by Stevie Wonder in the past but this was reflected in the hire price. Much prefer the "return full" policy and one of AE's improvements has been that this is now visible on the website at the time of hiring "
" Veryhappy with the services and I will continue to use Auto Europe. "
" Happy to reuse Firefly when I next hire a car. "
" Great and cheap service, noneless good quality and good standards and courtesy "
" Car provided was great,but not much choice of other cars there. "
" We rented a Fiat Panda to drive in Italy at a very good rate. Excellent service! "
" Very good rate and excellent service "
" We nearly always use Auto Europe. "
" Good service quick pick up and return value for money. "
" the instructions for collecting the car were misleading and also the insurance cover was not clearly explained. "
" good simple service easy access from airport short transfer time. "
" i very often hire a car to Italy,i found Auto Europe have the best price most of the time and very important no hidden fees at time of collection at destination. Very good. "
" very good "
" Good clean cars. Good variety. "
" Very pleasant, helpful, courteous, staff, "
" Please make your pickup instructions precise. Tired travellers with children don't want to be hanging around outside the airport hours after their arrival. "
" Pickup instructions were terrible and inaccurate. A transfer driver from another company told us roughly where to wait for the mini bus to take us to the Firefly office and our car. It took several telephone calls and over 1.5 hrs to reach our car. The minibus driver apparently missed us a couple of times but we are pretty conspicuous so he could have approached us to check who we were. After that it was great. Very helpful instructions, guidance and service "
" The website was very easy to use and understand . "
" The car was a bit damaged/battered , but was adequate for the journey. We were supplied with snow chains which was very good . "
" All fine, no problems "
" The car felt safe and everything worked but it was definitely more of a rent-a-wreck cosmetically. I can see that Hertz use Firefly to get some more mileage and income from their older fleet and the cheaper rental rate reflects this to some extent but I think that vehicles of this genre hat have done over 100k km are probably really past it! "
" Servizio eccellente. "
" Ottimo. "
" I've used autoeurope twice and got extremely satisfied. Its easy to book via the website. Nevertheless I would reccomend a good app where I can book and save the invoice on PDF without printing it. "
" firefly (hertz) is efficient and provide an outstanding service. Cars are not brand new but I didn't almost realise that because they work perfectly. "
" I am very pleased with the service and prices, the website is excellent and explains everything clearly ,I also like the option to refine search and found It very useful. As a regular customer I welcome transparency in the car rental market. "
" I have not rented a car in Italy before , but found the car was o.k but of a lower standard when compared with Spain. I hired a Fiat Punto which had no central locking and had qite a lot of panel damage. On the plus side the staff were very helpful and friendly. "
" Easy to book, good prices, clearly displayed information "
" They were able to upgrade us to a larger car at pick up when our plans changed. Did not supply alloy key so couldn't replace a flat tyre ourselves and Roadside recovery took over an hour to arrive. However firefly were very helpful and arranged for us to have a new car the same day. "
" Excellent! I was very happy to enjoy a very good price for my rental. Thank you - I have been using auto-europe for a while now when I travel to Italy and will continue to do so. "
" very good! "
" One good previous experience booking with Auto Europe, but this time very dissatisfied. "
" The car was very dirty inside and out, large stain on rear seat, 3 dents, missing one wheel hub cap and the windscreen washer contained no water. A short delay as Firefly had only one representative in attendance and was out of office on the parking area. Same on return we had to wait for receipt while he left the office to check over the returned car. This poor experience may will affect my decision to book through Auto Europe in future. Firfly Staff member was courteous and friendly. "
" Really good. We got what we asked and paid for at firefly. "
" I was worried because so mmy people complained but they were really helpful and helped us save money! It was definitely more expensive but we knew that because we had read all the fine details. Make sure you READ everything so you don't surprise yourself! Only thing was finding the carpark when returning the car was incredibly hard! We had to drive around for half an hour with very poor instructions and signage. "
" Used A-E for many years and always found it very good "
" a) Wait too long for bus to come round. b) Have to phone for collection and unfortunately could not get mobile signal. They should leave a phone in the arrivals hall "
" Autoeurope is a great solution to book car hire on line at great prices. Straight forward process which requires little time. "
" Firefly vehicles are Hertz vehicles. Mileage is higher that average but the overall quality of the cars is still very good. Minor damage was recorded on damage sheet prior to my rental. It would be great to discourage people from smoking in vehicles to avoid leaving an unpleasant background smell. "
" Excellent value for money. "
" Excellent value for money. "
" Really happy with the service "
" good company, prices very fair, I've used them three times in the last three week, in Glasgow, Genoa & Milano. "
" Car was well used 83,000km, but ran well. When I picked it up it only had half a tank of fuel, but was marked as Full when I checked the paperwork. I returned the car full, so this"mistake" by Firefly cost me 37 euros extra. They had a 1500 euro hold on my credit card, so no point arguing! Staff at Hertz were good and good English. "
" In general the value in comparison with other website is good "
" The experience with Firefly was fairly satisfactory. The lady at the desk was very pleasant. As usual the wait to check in takes a long time and there were many more damages on the car than what was stated which means a return to the check-in desk. "
" Easy and efficient, good comms, very good value "
" Helpful and friendly people, upgraded from Ka to Fiesta, car had done 60,000kms and had a few scratches which suited us very well as we were far less worried about leaving it in crowded car parks! Will choose Firefly again and have recommended them already. "
" Your desk in trapani could not tell us were firefly were,we were instructed to que in the hertz que ! "
" The lack of signposting and instruction to find firefly in trapani was woefully inadequate ! we wasted nearly an hour queuing to asking different people who basically didn't know we're the fire fly office was this included the auto Europe desk. There were no signes anywhere,we knew office was off airport but were was the pick up point ? This was my only criticism "
" Price was much cheaper nearer the time from when I booked, at least 30%. Also the hire car was the worst I have had, worked ok but dented all over, and was well used with almost 100k on the clock. "
" Price was much cheaper nearer the time from when I booked, at least 30%. Also the hire car was the worst I have had, worked ok but dented all over, and was well used with almost 100k on the clock. "
" very easy to book "
" well satisfied they were very helpfull will give them top marks "
" Inexpensive and a good car, very happy with my experience. "
" Very pleased, efficient and polite service. Was given an upgrade for no extra cost, a happy customer. "
" we have used auto europe , they are really good at obtaining good deals. "
" we arrived late on the saturday night,and our check in went very smoothly.Andrea.Lorenzeti, booked us in and explained the insurance requirements to us.he was very professional with us, nothing was to much trouble to explain.He then showed us our car which was an upgrade we were not expecting, and marked out all the blemishes with the car.HE made sure before we left we were comfortable with everything.on returning the car , once again this was professionally done. No nasty shocks.we would recommend this unit to our friends.this was unlike our nightmare at firefly bergamo , it cost us over 200 , and the staff were qute rude.what a relief to have someone like andrea on your staff. "
" Easy booking. No problems. "
" We were very satisfied by the quality of the vehicle and by the service that we received at the rental office in Italy but we found the Firefly rental office at Ciampino airport very difficult to find. There are a number of different shuttle buses that go to different rental offices at different locations and it was not at all clear which bus we were meant to go on. The bus that we needed to get was not labeled with 'firefly' at all and neither was the bus stop so it left us very uncertain (& stressed!) late at night as to how to get to the rental office to pick up the car. The bus stop and the bus need to have a 'firefly' sign to reassure customers that they are in the right place. Other than that; great. "
" Always reliable and no problems over the years. In addition to this hire the previous week I had a car from Enterprise at Glasow Airport. That was equally a good experience.When I need a hire car you are my first port of call. "
" Both at pick-up and return dealt with courteously and efficiently - given free upgrade and car was OK despite all the scrapes and dents one associates with Italian car hire! "
" The price was very competitive and the booking was easy to do. "
" The service was bad & the instructions given were not adhered to by them. At Fiumicino airport the instructions were to go to bus stop 10 which I did but the shuttle bus did not arrive. I had to make several calls to them from my mobile before they responded & they then told me there were two bus stop 10s & the one I needed was on the upper floor. This should have been made clear in the instructions. After several calls to them they did eventually send a shuttle but it was almost 2 hours later than the agreed pick up time. I/we, weren't the only ones who had to wait a long time for the shuttle to arrive. They gave me a map to find my way to return the vehicle but it was illegible. I would use Auto Europe again but definitely not Firefly. "
" Well not sure how this works, arrived at auto-Europe counter after queuing 20 minutes only to be told to go to the Hertz counter, so not sure what was going on. But staff very friendly on both counters and helpful. Normally I book throught Holiday autos and did this time but cancel once I found out the rental company, so I book yourselfs as I have been very pleased in the past. "
" Once I was given the car I was very pleased because I was upgraded. The problem I had was that the next day I found the front brakes were grinding and badly worn. After contacting Hertz in Naples they told me to go to there office in Avellino which I did on the Tuesday only to be told that Hertz was not the same as Firefly and their was nothing they could do, I would had to travel to Naples to change or repair the car, he tried the car and said I could carry on using it. So I did but was very concerned driving. But all went well. "
" Booking process was fine, voucher accepted OK. "
" The time taken to pick up the car was unacceptable - obviously Hertz cut-price cousin Wildfire had over-extended its offer. The car was scruffy and the clerk just put scratches all over it on the check out form. He also accepted my word that we had done no further damage and that the tank was full on our return. The car was OK but I'm worried that as once before I'm going to find a charge on my credit card deposit for no good reason. "
" Overall satisfied, good car, good service. The one complaint I have regards the practice of charging 92 euros for a full tank of petrol on collection. this is too much for a 1.2 fiesta - it did not cost me this much to fill up so a profit taken I'm sure this will be in the small print somewhere but its not 'advertised' and is a bit of a shock after the travelling - tell customers what to expect and they will be much the happier - even when over paying My Regards to Auto Europe I will use you again Rob Lloyb "
" see above "
" not enough info about pick up point "
" absolute shambles of a company. Old tatty cars that wont even start . Rip off fuel policy. "
" Very good service including the booking process. "
" Polite and efficient - all details fully explained. Vehicle easily located and no problems throughout. "
" Much cheaper than the big name competitors "
" no problems at all with auto europe - able to book the car quickly and voucher arrived with no delay at all. website gave good range of options "
" having read some problems with booking car hire in Italy I was very pleased with the service provided. The desk was open, hardly any queue, attendant did all the necessary paperwork quickly - found the car - agreed the existing scratches etc and we were out of the airport in under half an hour or so. Similarly on return car was checked and no problems at all. The only one comment I would make is that signage is not the best either on arrival (you need to get a shuttle bus to the car hire building) or on returning car...but thats part of the adventure! "
" First class very well looked after. "
" We could not have wish for anything more. Seamless service. "
" As long as no money is taken out of my account at a later date I would be quite happy to use AutoEurope's service again. "
" Sign Post the return site on the main road. Car was not in tiptop condition when picked up but owner had the sand cleaned up. The back wheel was making a lot of noise, possibly wheel bearing going, the whole time we had it. On return I pointed it out and noone was interested. Also low on Brake fluid which I topped up So 6 Euros owing. Car was in a sorry state but considering the appalling driving in Sicily it was OK. The roads were in a horrendous state. "
" The booking process was fairly efficient and straightforward but the overall experience was let down by the rental supplier. "
" I understand that Firefly vehicles are ex Hertz rental vehicles, and that as such are going to be older and higher mileage. This does not however excuse Firefly for supplying poorly maintained vehicles in bad condition. Previous FF vehicle we had in April had to be refused because of filthy (interior), badly scratched condition and suspicious noise from engine. Our latest rental vehicle was slightly better although the steering was heavy, and upon checking the tyre pressures I discovered that all 4 tyres were less than half the recommended pressure!! (1 bar or less) which is a serious safety concern. Also on both occasions there were long waits in queue to check in/out due to insufficient staffing. Firefly need a good safety audit. "
" Fair price, excellent customer service. "
" Very slow with despatching car in beginning but worse situation was on return of car. We had just put in 70euros of petrol into the car via a self service pump which would not produce a receipt (tried over and over). When we returned the car the petrol guage was very very slow in indicating the petrol that had just gone in and so the firefly employees charged us 25 euros for more petrol and 40 euros for the 'work' involved in refuelling the car plus 13euros in tax. "
" impossible to find car at Bologna airport firefly was ok but car parked in FILTHY carpark in a Hertz spot. Car had loads of scratches (which didnt bother us) "
" someone should tell you exactly were the carpark is to find the car. It was a long walk and not well signed and on our return the -1 floor of carpark was filthy dirty with rubbish in piles everywhere "
" Booking, paying etc. were very easy. "
" Very friendly service and a very comfortable car, better than the one we booked at no extra cost. "
" Try Firefly for service at Bologna and see what you think. "
" After doing paperwork we were sent off on our own to find hire car.Took us quite a while to find the correct area to look for car and no Firefly staff there.The car was not in the bay we were told so I had to go back and queue up to tell the one member of staff on duty.She had given me the wrong parking space number.Went back and eventually found the car but found there were scratches not shown on the paperwork and a cigarette burn on the drivers seat.Went back to rental desk and had to queue up again,they didn't have anyone to check the car so just wrote the things I found on the paperwork.Car was sluggish,clutch on last legs and handbrake didn't hold on slopes.Nobody to meet & check car on return,I insisted and then was done 45mins later "
" Good price BUT - no mention when I booked as to where to pick the car up from at Catania airport. After queueing at the autoeurope desk for 20 minutes I was told that we had to wait outside the office for a minibus to take us to the Firefly office to collect the car as autoeurope were only an agent and not the rental company. After standing for 20 minutes in sweltering heat and no shade a bus finally arrived and took us to collect the car from Firefly. There were no signs or info anywhere telling you where to go. This is not the start you want when landing in a foreign country and don't speak the language, the procedure for picking up the car should have been explained much more clearly by autoeurope. "
" Car and service from Firefly themselves was fine, their staff spoke pretty good English and they didn't keep us waiting long when we returned the car and bussed us back to the Catania airport terminal departures door within a few minutes. "
" On price, which was high and the car we ear marked was not the one we were given. Plus rickover too slow. "
" Clear and helpful "
" Arrangements for shuttle from airport not clear. We anticipated that flight wold be met or we would find Firefly shuttle signs. In the end we rang them to get a service "
" Car was fine There was a problem about end time of rental. Firefly interpreted contract to mean we were an hour late when we returned car. In fact we returned car 30 minutes before we had agreed. This was 23 hours "early" on our 7 day contract but firefly thought they had a 6 day rental. It would have been easier if we had said we would return car on the Wednesday rather than the Tuesday. This would have been a bit of a nonsense but would have prevented the argument with firefly. In the end we were not required to pay extra. "
" The business of booking the car through the internet was simple enough. However, my experience in Italy was less than satisfactory. Some of this must surely reflect on Auto Europe for dealing with Firefly. "
" Nobody at reception when clients appeared for hire cars. Very off-hand receptionist eventually appeared. Surly manner. Car was a 78,000 km Punto without air conditioning and with stained seats. Its lights were inadequate for driving in the dark on Italian motorways and country lanes. It had a great deal more bodywork damage, including a loose wing, than indicated on the lease form - in fairness, the representative at the car park recorded all the faults and signed for them. Car's performance lamentable on hills (especially motorways). Car returned to Pisa before representative at car park kiosk present, but when, eventually, representative at terminal appeared he accepted my word that no extra damage had been done to the car. "
" Costomer service was excellent. The only thing that did not help and not sure if this was my fault the clarity of returning the vehicle was a little vague but got there in the end and will know for next time but all in all excellent service as long as I do not find any costs on my Visa bill. Many Thanks "
" Easy to book, good price, efficient service. "
" Good service,no delays when collecting or returning car. No problems. "
" Car had many scratches and dents, plus one wheel trim missing. It was high mileage, and " sounded rough". The steering was clunky, but it got us around OK, and was cheap. Transfers were fine, could have been more precise about pick up point at airport. Generally satisfied because of price. "
" As above "
" When I search for airport car hire I expect to be able to fly in, pick up a car and on return, drop the car and go to departures. Sounds simple enough doesn't it? Your e-mail responses and documentation etc are fine. "
" What didn't I like?\ Booking airport car hire and only finding out after I clicked to buy that it's several miles off-site and is not that convenient. The number on the document I'd been given didn't ring through - luckily I saw the pick-up vehicle driving out of the airport and flagged it down. The car had marks all over and was not very clean. Worst of all - the place doesn't open until 8.00 a.m. (this only came to light when I was actually picking up the car) and this made for a stressful time in returning the car and getting to the airport in time. A friend of mine who had flown in from Germany had to dump his car at the airport as when he arrived to drop it off the place was shut and he would have missed his flight if he'd waited. POOR "
" Was very pleased withh all aspects . "
" Very helpful and nice clean car. Not having to refuel the car at the end makes life very much easier. "
" It was unclear on the document that the Car was actually being rented from Firefly - and so we queued at Auto Europa before the lady at the desk pointed this out to us (we were not the first to have made this mistake). Then we had to wait 30 mins at the Firefly desk as there was no one there (and a total of five people waiting). This wasn't a great start. However the car was good and the staff (once they arrived) were efficient. "
" As above - not impressed that there was no member of staff at the Firefly desk; and five people waiting, all due to collect their car around 7pm. However - staff were good once they arrived. Man in the car park added an additional note of two more scratches to the documentation. "
" Good website. Easy to use. "
" Very efficient and helpful "
" Thak,ks for finding me a great deal, good car and good service. "
" Excellent service - really pleased we went with them and I would recommend them to others. "
" car rental company was offsite from airport...made for difficulties on arrival and departure "
" useless wireless system rented to me..wouldnt again use an offsite carrental company "
" Appeared to be the cheapest around and all dealt with very efficently. "
" Directions to where to be collected at Airport could have been clearer - otherwise all very efficent. "
" Air Con did not work. Check before rental. Upgraded to better car "
" Efficient web booking. But failed to advise that firefly were providing low quality old cars from a hard to locate scruffy compound. "
" Car was old. It's tyres were at minimum tread level. There was a constant worrying noise from the drive chain against the car underbody. When asked for replacement told to make a 4+ hour return journey which would have taken time from our short holiday. No directions given to return car and pound hard to locate. Return transfer overbooked. "
" Good service for the price. Quite high excess amount for the basic price. "
" Good overall. The one thing missing was windscreen washing fluid, had water instead which did not clean the windscreen from bugs. "
" Booking process has become really good and you know what you get (e.g. rental company off airport) before you book. "
" Pick-up shuttle service was overloaded on the day we arrived and we waited 45 minutes before we could get into the shuttle. Once there quick and lean process and friendly service with the paperwork and no hard-selling of extras. The car had over 50.000km on the clock and had a few niggles, but overall can recommend for the price. "
" It would be good to see on an early screen if the (airport) rental company in at the airport of off airport. "
" Firefly, the hire company were poor. I'd booked a Sat Nav but they didn't have one. Also no map of any kind. Aircon was not working properly. Staff were unhelpful to me and an elderly couple there at the same time. Another couple returning a car at the same time as me had had no lights or locking on their car. "
" .Website transaction went well. Pleased with the price as usual. "
" The car provided was in poor condition with a great deal of paintwork damage. The car was not well cleaned and was far from new. However all went very smoothly with no complications. "
" Great service, will definitely recommend and use again. More detail about dcw and excesses would be good. "
" All good with car rental, but a better explanation on how to find Syracuse airport pickup point would be helpful. "
" Pick up is ea as you attend the Firefly office at the airport. Upon return however the paperwork is confusing as to the correct address you need to go to. The address is poorly defined with no street name or zip code to allow sat nav to find the address. At Pisa it seems very confusing and we found the deposit car park by luck not by sat nav. "
" Good efficient service "
" Good service, friendly and courteous "
" Seemed to go smoothly. "
" Slightly inconvenient being based away from the terminal, but the shuttle service was good. There were some charges not listed in the booking like fuel and the excess charge was 2000- not everyone has that sort of credit available "
" Easy to book but see comments below. "
" We were kept waiting at the airport for an hour waiting to be collected by the Firefly minibus, and even then I think only as a result of my three mobile phone telephone calls to the office. It transpired that the office girl was working alone and was the same person that came out and picked us up. We were taken to a dirty lock up to collect the car and we were told that the lock up was being closed down and the vehicle was to be returned to the new premises. The car was a Doblo 1.6 with 60k mileage and was like driving a minibus, nothing like the Ford Fusion I was expecting. I was also filthy inside and out. When I asked if there was a change of vehicle available I was told that this was the only one. However, vehicle return went well. "
" Hire was very good, car was ok and the rate per day was better than other companies. "
" Could do with better signs for people to find the correct booth at Treviso "
" Excellent. A good site, wide choice of vehicle types - always finds a good car provider in Italy. "
" Excellent. Great, quick service from the airport to the cars. Friendly, helpful office staff and good, competitive prices for well maintained cars. Very easy place to find on return - signs to Ostia and look for the water tower. Have used them three times in 2013 for business trips to Lazio area and will use them again. "
" Used Auto Europe the previous month from the same airport and received great service/car via Budget. Hence re booked and got a poorly presented high milage vehicle through Firefly . Also not happy with their rerurn the car empty and they then charge for fuel at an inflated price. "
" AS Above-- poorly presented high milage 80k plus km car with no Radio working. "
" Excellent website, great range of options and locations to pick-up and drop-off. Very good, competitive prices in comparison with similar companies. Have used Auto Europe several times and have never been disappointed with their service, their price or with the car provided. "
" Helpful efficient service from the friendly staff at Fiumicino, most of whom seem to speak excellent English - an excellent operation in all respects. Used Firefly in January (when it was Hertz) and again in April. Trouble-free, excellent cars. Close to Fiumicino airport and very easy to find on return at end of trip. Will definitely use you again. "
" Excellent service, no problems at all. "
" Friendly & helpful staff. Good service. Effortless collection. "