FIREFLY NORTHERN IRELAND Car Rental Reviews

LONDONDERRY, IB - Reviewed by JONATHAN - 22 August 2024

" Worked exactly as expected, thanks "

" Very efficient and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ALISON MARIA - 16 August 2024

" Happy with everything else "

" The only issue we had was the signage at Belfast Airport....wasn't clear that Firefly was part of Hertz. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by HAZEL - 11 March 2024

" X "

" X "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by COLLETTE - 07 March 2024

" For the same reasons as above, I don't know who I was dealing with or what conditions I had to adhere too. "

" Firefly is a broker operating on behalf of auto Europe who are operating on behalf of hertz. The terms and conditions are different for each company causing confusion and lots of wrong information. I'd book direct next time. The car wasn't clean when I picked it up either. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 4

BELFAST, IB - Reviewed by RICHARD - 28 February 2024

" A great experience all tound "

" I had booked to collect at the wrong airport, the customer service agent in Belfast City was able to offer us a car and he did so with great humour! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JAMES - 23 February 2024

" Simple collection and return "

" Car exactly as described, in perfect condition at a great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CATHERINE - 21 February 2024

" Easy to use website with helpful efficient staff and good variety of cars "

" Friendly helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by TREVOR - 28 January 2024

" No help when wanting to add an extra days hire. "

" A mistake on the booking date made by me was not helped at all by your staff who would do nothing to help. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MICHAEL - 25 January 2024

" Car hire booked at Belfast airport collect 08/01/24. Rtn 0/01/24. Paid autoeurope £66.86 23/12/23 . Charged again £86.36 10/01/24. Could you contact hertz wit regard to a refund.Please contact me if you need more info. Michael Keogh. "

" Please could you contact me on email address keo38@hotmail.com With regard to an overpayment on recent rental. I was charged correct amount with firefly . However Hertz debited another £86.36 from my credit card. Have contacted hertz was told my third party I arranged rental with need to contact hertz to sort a refund for me. The refund I think needs to come from hertz not yourselfs. Do not understand why hertz cannot sort this. See below for booking refs. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RONALD - 21 January 2024

" impressed with staff "

" very good, staff excellent "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDONDERRY, IB - Reviewed by MARTIN - 14 December 2023

" N/A "

" N/A "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by CRAIG - 06 December 2023

" Great overall service. No issues with car or booking process. Very easy drop off service and picking car up was easy. Friendly and polite staff. Will definitely use again. "

" Great customer service at desk, easy check out and check back in process. Clean, good car. No issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by BARBARA - 01 December 2023

" Very efficient service "

" Very efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDONDERRY, IB - Reviewed by EMMA - 30 November 2023

" The only thing I would say is that Hertz have started charging a £25 fee to cross the border to Ireland. Everyone crosses the border as it is only 15 mins away. I can understand with brexit etc and insurance costs but the last two cars I have had from here are Irish Registered plates....so unsure why I am being charged to drive an Irish registered car into Ireland! "

" Firefly (Hertz) are always efficient at Derry airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by WILLIAM - 20 November 2023

" Excellent "

" Excellent old fashioned quality customer care "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RONALD - 12 November 2023

" no issues "

" no issues "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by KATHLEEN - 04 November 2023

" All very fast simple and straightforward. Would use again. "

" All very fast simple and straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JUDITH - 01 November 2023

" Pleasant and good experience. "

" The man at the service counter was friendly and efficient and answered our questions quickly and helpfully. Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GRAHAM - 30 October 2023

" As above "

" Could have been clearer on confirmation email that firefly was linked to the Hertz desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DAVID - 26 October 2023

" Very satisfied "

" No problem transaction and smooth handover and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SCOTT - 25 October 2023

" Friendly staff, everything was ready and car provided was better than booked "

" Very straight forward at airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by NATASHA - 24 October 2023

" Would use again "

" Couldn't find the company I was booked with - wasn't clear that firefly was part of Hertz which meant lots of time wandering round the terminal looking for the desk. Man on the desk was extremely helpful. Car; clutch was VERY high, missing wheel trim on a tyre. However the interior was clean and well maintained. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by GRAHAM - 14 October 2023

" Good experience "

" Very satisfied friendly staff and a good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PAUL - 10 October 2023

" Car voucher was with firefly, but no signs anywhere to say that was actually at the Hertz desk. Just get a sign made! "

" Car had quite a bit of pre-existing damage, so recorded a video of my own at pick up. There is always fear of being 'had' on return, but there wasn't any issues. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LONDONDERRY, IB - Reviewed by DIANE - 04 October 2023

" Found the best deal in what is a very expensive market at the moment. "

" It was quite expensive when I booked the car hire - even though I selected the cheapest vehicle. However, when we picked up from Derry airport our vehicle had been upgraded. With this upgrade I felt the price I had paid was now justified. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PEDRO - 20 September 2023

" See abode "

" I have to wait for the car as wasn't ready, also the deposit was much more than the amount state on my voucher, looks like there's not the correct information. The deposit for the petrol tank was 160£ which is crazy for a small car and also this wasn't reflected on the voucher not very happy about it. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by SAM - 20 September 2023

" Satisfactory but deposit rtn is very slow. i.e. i writing this review 3 days after vehicle was handed back and still waiting on my deposit. "

" Deposit for vehicle takes to long to be returned especially as the amount on hold is a large sum of money. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PETER - 15 September 2023

" A perfectly reasonable experience that helped our break to start well. "

" Car on its last hire before sale! Not the newest but OK for our short rent. Good Value for money. All staff we met were very friendly and professional "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by KEVIN - 14 September 2023

" All good, smooth process in picking up & returning vehicle. "

" Just a small problem with low tyre pressure on rear off side indicating when driving away, returned to base & tyre pumped up to correct pressure. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by MARK - 12 September 2023

" All round great. "

" Great car and all staff very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 12 September 2023

" What more can I say! After five years of using Auto Europe I feel completely let down when I needed their assistance the most. "

" Not sure if it was Firefly or Auto Europe that had cancelled my car hire. Due to my BA flight been cancelled at short notice I attempted on seven occasions to have the pick up date and time changed, but without success? Contacted Auto Europe at 6.45am on the day of the pick up and explained that my BA flight had been cancelled and that I was rescheduled for the following day and would not be able to pick up the car at 9.30am as planned. The agent said that she would email Firefly with my request and to contact Firefly later on to confirm if they made the change. Spoke to Firefly at Belfast City airport at 11am and the person said that they had not received any email request for a change of pick up time or day. Again contacting Auto Europe another four times during the day, I think I was being given the run around, putting me through to Firefly, which eventually ended the call. The last person I spoke to, having asked would I have a car hire the next day, said that the car hire had been cancelled and that I would not be getting a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by JOHN - 11 September 2023

" No hassles, excellent service "

" Excellent from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by HEATHER - 01 September 2023

" Always satisfied with the service we receive here "

" Initially was offered a vehicle that was too small for the amount of luggage we had and did not appear to be in the same group as the vehicle we had booked but the colleague quickly sourced us a larger vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by JONATHAN - 29 August 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by LEE JAMES - 16 August 2023

" Please see above. We hope to use the service again but hope the vehicle does not have damage next time. "

" Staff were great - the vehicle however had a large dent on the side and the web link we were provided to upload photos would not accept them the size our phone cameras had taken them so we had to download another app to be able to resize the photos. We were only in Belfast for a day and this process and then trying to report the dent to staff because the upload was taking a while took too long and unfortunately wasted time. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by CAROLINE - 14 August 2023

" Please see above about the exceptional service from Chris! "

" Chris stayed at the desk in Belfast airport 40 minutes after he was due to finish in order to get me my car; I had inadvertently forgot to add my flight number and it was delayed. He then guided me to the Tesco supermarket so I could stock up on some groceries before going on my way - he went beyond expectations! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by AMY - 16 July 2023

" As above. Not told which desk to go to,had to queue all car hire desks ,. "

" When I got to airport,I had to queue all carhire desks,as I wasnt told whether it was hertz ,or budget or sixt.Tyre wasn't in great shape,I pointed it out on return,someone told me the tyre should have not gone out like that. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by CATHERINE - 06 July 2023

" The best price , easily navigated website with clear instructions. "

" Friendly, helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 06 July 2023

" It was impossible to find out which company I was supposed to collect the hire car from. In the end I had to queue at all of the hire company desks to ask if they recognised the booking. Eventually Hertz admitted it! If you could send an email indicating where to collect the car from, it would help a lot...... "

" Fine "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by BREIGE - 30 June 2023

" I found the desk people aggressive & it made me so nervous I forgot my PIN number. "

" Not sure if it's firefly or Belfast Airport whose at fault. The electronic devices are old and not keeping up with the times. Only work on pin. You can't phone in to pay to cross the border or do it on line. You have got to go into the office. Totally knot with keeping up with the times "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ELAINE - 29 June 2023

" The car was great on fuel but had no power and I would of preferred the choice of an automatic in this range. "

" The excess of £1200 was extremely excessive and I was charged £45 by my credit card for adding this money to it. Even though I got the £1200 back you don't cover the £45 so I feel it is too expensive amount to take. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by PAUL - 13 June 2023

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ARTHUR - 26 May 2023

" None "

" Your website tells me that I need to provide a credit card. It makes no reference to also providing a PIN number. I forgot this so had to sign up for insurances at £113 for 5 days. The guy at the reception says this happens regularly so I suggest you add it to the web pages. Bring PIN number. While the car was clean under the doors was filthy. Seems they don't clean this area also there are no instructions how to use all the equipment on the car. Sat Nav. Cruise control etc. dissapointing. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BELFAST, IB - Reviewed by RAYMOND - 16 May 2023

" As above "

" No hitches. Pleasant staff, easy pick up and drop. What more can you ask? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MICHAEL - 15 May 2023

" Great service collecting car. On return Michael at the returns office very quick and helpful would use again . "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ROBERT - 28 April 2023

" Great experience. "

" No problems what so ever great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MICHAEL - 28 April 2023

" All good "

" Very friendly professional service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JULIE - 25 April 2023

" No issues with the service "

" Reasonable price, easy collection and drop,off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by PATRICIA - 21 April 2023

" Prices vary and with cost of car Ju hire having increased recently my main recommendation is to shop around. Auto Europe and Firefly are often not the cheapest ... "

" Overall good experience. Enjoyed the upgrade car and efficient helpful service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by EDWARD - 20 April 2023

" Please read notes in question 3 above. "

" Drop off, the inspector honed straight in on the nearside rear tyre, ignoring the rest of the vehicle. The tyre had two small cuts in the sidewall. The car displayed a dent in the nearside rear door and scratches around the sill both Infront and behind the tyre. All of which were evident and shown on the pickup photo. When I protested the tyre must have been in that condition on collection, I was told that was impossible and I should have checked the tyres before taking the vehicle. Even if I had I doubt I would have noticed the cuts, both not being obvious. Consequently I was charged for a new tyre and given a number to appeal. I now feel that I am party to some kind of scam and very dissatisfied with the whole hire process. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DERRY, IB - Reviewed by AISLING - 14 April 2023

" Very good experience. "

" Very friendly and helpful staff member at Derry Airport. Great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DECLAN BARRY - 25 March 2023

" As above "

" Good experience. Pleasant and helpful staff and nice clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PATRICIA - 20 March 2023

" Car provided did not show MPH, which is a risk as you do not know what speed you are driving. "

" Car provided did not show MPH, which is a risk as you do not know what speed you are driving. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by ANDREW - 09 March 2023

" When looking for a car to rent I always go to Auto Europe first. My experience of Auto Europe has been consistently positive. "

" Everything went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 05 March 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by STEPHANIE - 20 February 2023

" My only grumble is having to pay the cross border fee. As a hertz gold member I don't have to pay. "

" The hertz guys are very good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by GRAHAM - 20 January 2023

" Fast efficient service "

" Friendly helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 31 October 2022

" Excellent "

" Excellent uneventful rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDONDERRY, IB - Reviewed by TONY - 14 October 2022

" I feel ripped off regarding the charge to drive into the Republic of Ireland If it was not for this underhanded trick I would have rated 10/10 "

" Very friendly and professional staff as always in Derry airport. I had previously stated I would be going into the Republic of Ireland and no mention of a charge to do so was stated. I stopped flying into Belfast because of this charge now Derry has started charging. I'm not happy about this at all. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JULIE - 12 October 2022

" Excellent service, would thoroughly recommend "

" Excellent experience, staff at the airport were friendly and informative "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 19 September 2022

" Excellent "

" Hassle free easy rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by IAIN - 07 September 2022

" Good service - and cheapest car hire through auto- Europe "

" Vaughan very helpful at check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by HEATHER - 01 September 2022

" Easy pick up from desk and quick drop off on return to airport "

" Pleasant pick up with friendly colleague at collection desk, finding the vehicle in the dark did prove a little challenging with no colleagues outside to guide us...better lighting in the collection car park would have been useful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CHRISTINE - 17 August 2022

" Very pleased with the car which suited our needs perfectly. "

" Excellent friendly service, clearly explained and we had no issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ROB - 02 August 2022

" Very expensive, very bad car. "

" The car had a buckled wheel and Android auto didn't work. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LONDONDERRY, IB - Reviewed by PATRICK - 26 July 2022

" Already stated above "

" Only issue was that if we wanted to over the Irish border into the Republic , we would have to go all the way back to the airport and pay an extra £25 per trip . Very inconvenient as we were staying in Derry 2 miles from the border . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by STEPHEN - 14 July 2022

" Totally satisfied with Firefly. The staff are very friendly and efficient. The car was spotlessly clean. No complaints at all. "

" Excellent. Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RICHARD - 05 July 2022

" Not a very good experience to be charged twice. "

" Received a charge for the full rental this morning, £830.96. After speaking with the Hertz rental person this morning, he said something had happened during the processing of my car hire which caused me to be charged for the full rental. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by GARY - 01 July 2022

" Very good as always "

" Very happy with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DAVID - 24 June 2022

" None "

" The member of staff tried to push extras such as sat nav at £20 per day plus vat which was declined. It would have been cheaper to buy our own! As it turned out the car already had sat nav installed as standard although we had brought one with us. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 13 June 2022

" See above. "

" BA cancelled my flight and stuck me on a later flight. 3 days before the rental, I phoned the counter and was assured that it would not be a problem. When I arrived, however, the counter staff told me that I was late, they had no cats available, and it was all my fault! Apparently, I should have notified them on the day of the rental. Indeed, I was effectively accused of lying about the phone call because "no one would have told me what they did." I also rang AutoEurope but there was little you could do after 7pm that day. The next morning I rang the counter again, and this time spoke to someone different. After hearing my story, he got me a car later that morning. So all was not lost, but I still lost a day's rental "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LONDONDERRY, IB - Reviewed by BEN - 04 June 2022

" Terrible service and felt stranded "

" Not enough cars available when arrived despite all customers having precooked. 3 cars for 5 customers. Hours of delay and doubt that 2 cars were returned late as per staff member's assertion. Suspect overbooking. Tried to get us to pay hundreds more to go with Avis. Refused refund. Refused to pay for taxis. Terrible service. Luckily a car turned up so we were only 2 hours late with kids to look after late in the night "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JEREMY - 31 May 2022

" I deliberately picked the lowest spec car I could and it worked out fine. "

" Everything happened as it should. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JAMES - 16 May 2022

" as above for Firefly "

" I strongly dislike the new method of car collection which puts the onus on me to check for any blemishes on the car using emails and photographs. It is a stressful experience for those unused to performing such tasks with a mobile phone in a windy car park. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by JAYNE - 07 May 2022

" As above. "

" Car needed a good service & there were more scratches & a broken back panel over the boot which weren't mentioned on the chart I was asked to sign before I saw the car. Took photos as nobody was around to speak to on pick up & didn't receive the email until several hours after I arrived. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by MALCOLM - 26 March 2022

" .. "

" Excellent. Renault Megane has a terrible gearbox!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 13 March 2022

" Pleasant uneventful easy rental "

" Pleasant uneventful easy rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ANNE - 05 March 2022

" Faultless "

" Very friendly & efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PAULINE - 28 February 2022

" Very efficient at the checkout desk "

" Emils was the guy when I had to take the car back and he was very pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MATTHEW - 22 February 2022

" Quality car in excellent condition. Staff excellent very good experience "

" Quality car in excellent condition. Staff excellent very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by IAN - 22 February 2022

" Easy and simple "

" Excellent service at Belfast, the gentleman was very helpful and professional at the service desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by STEPHEN - 21 February 2022

" Tip top "

" All went very smoothly, as usual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JEREMY - 29 November 2021

" Car was not parked in the agreed area so spent 10 mins looking for it, a £1,350 hold was put on my card despite having paid the extra with Auto Europe - will take at least a week to get back. Long queue at desk on arrival. Having to chase down re-credit back on to card. Just a whole load of hassle. "

" Car was not parked in the agreed area so spent 10 mins looking for i, a £1,350 hold was put on my card despite having paid the extra with Auto Europe - will take at least a week to get back. Long queue at desk on arrival. Having to chase down re-credit back on to card. Just a whole load of hassle. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CLIVE - 17 November 2021

" A good hire. "

" Pickup after dark but provided with pictures of pre existing damage. Easy to add to annotation next morning. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by RONALD - 09 November 2021

" The car had very poor lights and barely lit the road in front of it "

" Firefly were OK, basically just Hertz "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by JAMES - 05 November 2021

" See above. "

" This is the second time we've had a car from you, and the second time we've had to have an equivalent type, and both times it felt like a down grade, whilst others he'd upgrades. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by WILLIAM - 01 November 2021

" Excellent "

" Good old fashioned customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by TREVOR - 30 October 2021

" Straightforward and good value. "

" Friendly and helpful staff and good quality vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDONDERRY, IB - Reviewed by WILLIAM - 29 October 2021

" I always find Auto Europe a seamless experience from start to finish Easy to book & good communication once booked "

" Flawless experience from booking to pick up & then drop off "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by EDWARD - 28 October 2021

" Had cheaper car hire "

" Thought it was expensive for 5 days all told was around 350 pounds the car windows constantly steamed up wasnt a bad car but seemed the cheapest option was given "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BELFAST, IB - Reviewed by MATTHEW - 21 October 2021

" Disgusting price, had car hire for a few hours, nearly £60! Would have been £20 a while back! Absolute rip off!! "

" Disgusting price, had car hire for a few hours, nearly £60! Would have been £20 a while back "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DAVID - 20 October 2021

" Had to cancel vehicle due to Covid but you were unable to refund my payment. "

" None "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by RAMON - 07 October 2021

" See box number 3 "

" When I eventually found the reception I was told that I couldn't take the car as my use of my wife's credit card wasn't acceptable (the driver had to have a credit card). Although I was shown this clause by the receptionist (Hertz employee) and I agree that I had overlooked this when I made the purchase. Why did the booking system not flag this up? When I put in the details it didn't have a name that was remotely like mine. Although we have a joint account. We have frequently hired cars in numerous countries and never had this problem. I was told that my Firefly insurance wouldn't cover the insurance. But if I took out cover with Hertz it would be ok to drive the car. I contacted Auto Europe/Firefly at the time and they said the original purchase and insurance cover was adequate and acceptable to them for me to take the car? But the Hertz receptionist over ruled them. So I took out the Hertz insurance which was considerably more than my initial purchase for full cover by Firefly. I asked for a refund of my insurance cost from Hertz but they said it was out of their hands? As the contract was with Firefly? And I would have to contact them. I did this the following day they have acknowledged receipt of this but I haven't heard from them since. I hope you understand why I can't give you a favourable rating for some of your requests. But I will be very aware when I hire my next car Yours sincerely Ramon "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARTIN - 07 October 2021

" Dropping off car didnt have time to refuel so accept that was going to get charged something extra however £33 for a car that had more than 3/4 a tank left is extortionate. "

" Queue to collect at Hertz desk was very slow probably an hour in total. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by LINDSAY - 05 October 2021

" Great value and definitely cheaper than going direct "

" No problems, all very efficient from vollection to returning the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by OLIVER - 04 October 2021

" Autoeurope was very helpful. A colleague called Joao Silva (in Lisbon) was extremely helpful, polite and answered my initial questions after booking very promptly after booking. He alone made my experience with autoeurope a 10/10 experience. Please pass on my thanks to him in particular "

" Overall very good. Very easy collection and drop-off, partly due covid-19 rules. Only downsides were: 1) Cost of taking the car over a national border was higher than had been quoted 2) The drop-off process meant the car was not checked until well after we had left (again, due Covid I think), so if any issues with the car were raised by firefly, it would make communicating and liaising between the customer and the provider much harder, and potentially puts the customer in a harder position to argue their case as they aren't physically present with the firefly rep to look at the car together and discuss any issues. Fortunately, this wasn't a problem for me - but I was a bit unhappy about the prospect of not having any information about deductions and costs incurred (if applicable) until 3 days after the rental. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by RICHARD - 01 October 2021

" Yes, I always use Auto Europe, always the best price and able to change time and date if required. "

" Everything was great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by FRANK - 23 September 2021

" Fast, efficient & trouble free "

" Fast, efficient & trouble free "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by RICHARD - 22 September 2021

" Everything went as planned, no drama's !! "

" Smooth as usual. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by KEITH - 18 September 2021

" Not happy about being overcharged and when you return no one at help desk "

" We were over charged for child seat and charged for supercover which we were never asked about "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by DECLAN BARRY - 17 September 2021

" Always find Autoeurope efficient and good value, that's why I use your service constantly. "

" Helpful and friendly staff, good clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DECLAN BARRY - 17 September 2021

" Always find Autoeurope efficient and good value, that's why I use your service constantly. "

" Helpful and friendly staff, good clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PHILLIP - 10 September 2021

" Overall quite good "

" Car had not been cleaned on the outside (note of apology in car) and had no air conditioning Staff were great "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by JOHN - 04 September 2021

" Also had to pay extra to travel across the border into the Irish republic. "

" Generally a good experience, car had not been cleaned properly before my pickup, and would prefer fuel to be full to full. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by JAMES - 02 September 2021

" Need to see savings as a member next time! "

" On the whole very good, though did not expect a Dacia! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by WILLIAM - 01 September 2021

" Uneventful easy rental, thanks "

" I am a regular customer, old fashioned customer care "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by LINDSAY - 31 August 2021

" A good service, just expensive (but they all are just now "

" No problems with hire, but the cost is still on the high side compared to last year and pre vovid. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PETER - 08 August 2021

" The car went well and was economical as it was diesel "

" There was minor scrapes and scratches on the vehicle , some that the hire car company missed , so I had to make them aware of damage to the wheels and chips on the driver and passenger doors which were not on the email photos . This was dealt with efficiently. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by JAMES - 02 August 2021

" A trouble free hire experience "

" A trouble free hire experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 28 July 2021

" As usual, a pleasure! "

" Easy uneventful rental, I can strongly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ROBERT - 17 July 2021

" Great time "

" Everything went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by LISAJANE - 08 July 2021

" Auto Europe great as always. "

" great service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by DOLORES - 28 June 2021

" I was not happy with Hertz's customer service. Also when I took the car back the guy pointed out a tiny scratch about the size of my thumb nail. It was probably caused by a stone hitting the car while I was driving. Not a lot one can do about that happening. "

" I felt the chap who gave me the key was not very helpful. I was not familiar with a key that just needs to be inside the car and I had to go back and find someone to ask. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by TREVOR - 20 June 2021

" Considerable rise in prices and some damage not recorded at pickup. Staff very helpful. "

" Very helpful and friendly agents. Again, damage to car not recorded at pickup and had to have additional damage recorded. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by THOMAS - 10 June 2021

" Very straightforward "

" Firefly at Belfast are great. Will be even better post covid when drop off is manned again in the car park. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GARY - 10 June 2021

" Very efficient and polite service. "

" Very efficient and polite service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 02 June 2021

" Easy pleasant rental, I would recommend "

" Easy pleasant rental, I would strongly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by LYNNE - 27 May 2021

" Easy transaction, as always. A bit of a problem with the vehicle having only USB C sockets, so unable to charge my phone. "

" Always a pleasure to pick up and drop off the vehicle with such professional, friendly colleagues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DECLAN BARRY - 22 May 2021

" Have already recommended your company to several friends "

" Nice car. Good experience with friendly and helpful service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DECLAN BARRY - 22 May 2021

" Have already recommended your company to several friends "

" Nice car. Good experience with friendly and helpful service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DECLAN BARRY - 22 May 2021

" Have already recommended your company to several friends "

" Nice car. Good experience with friendly and helpful service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DECLAN BARRY - 22 May 2021

" Have already recommended your company to several friends "

" Nice car. Good experience with friendly and helpful service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WENDY - 14 May 2021

" Auto Europe is helpful in finding the best price for a hire car "

" I have used Firefly on many occasions and it has always been a good experience but unfortunately this time as I drove out of the airport a warning message came up saying tyre pressure was low and I must stop at nearest garage. I duly pumped up the tyres (all four were very low,) but I couldn't reset the gauge so the message continued to be displayed. Two days later I checked it again and once again the tyre pressure was low (this time only one). This caused me unnecessary hassle as I no longer felt confident that the car was road worthy. I then had to spend time emailing for assistance, taking the car to a garage and having the tyre repaired - all of this added to the stress I was already under as I was hiring the car to visit my mother who is at end of life. Whilst George Evans was very helpful in getting things sorted out I do feel the tyre pressure is something which should be checked before allowing a car to be rented out. The car had a tyre that had been patched and this was leaking hence causing the problem - this is not what I expect from a reputable company such as Firefly and I have been disappointed. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by MARY - 09 May 2021

" Easy booking "

" Excellent service as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by KEVIN - 02 May 2021

" No one around when returning it so a bit apprehensive as to whether money has gone back into my account. Not great on email contact. I think this needs to be reviewed. "

" I was sent an email of Mark's on vehicle but I couldn't open them I took photos myself. I have received an email after I returned vehicle so worried about the money on my credit card not sure if it's been returned yet. Can you look into this? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by KIERAN - 28 April 2021

" Very easy car pick up and drop off "

" Very easy car pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by HANNAH - 12 April 2021

" As above "

" Car wasn't in great condition. Facility understaffed, although the one member of staff on the counter was very helpful. Still waiting for deposit to be unblocked from my credit card, which is very slow! "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by LINDSAY - 07 January 2021

" Excellent service, "

" Used numerous times, always friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GERHARD - 19 December 2020

" Not impressed at all with hertz "

" I was asked at the Hertz pickup location if I'm driving into the Republic of Ireland which I replied that I'm not as my visit was fir Northern Ireland only. He gave me a car registered in the Republic of Ireland with speed showed in KM/H! Message came up shortly after leaving indicating punctuated tyre. I called Hertz car rental where ko one picked up but was able to leave a message which I never had a call back on. This has been the Lousiest car rental I experienced in 22 years I have been traveling around Europe using rental cars. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by BARRY - 11 December 2020

" Always find Auto Europe efficient and good value. Much appreciated! "

" Helpful friendly service and a good car "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by BARRY - 07 December 2020

" Always find Auto Europe efficient and good value. Much appreciated! "

" Helpful friendly service and a good car "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by AVRIL - 19 November 2020

" Good. Would use again. "

" Car was ready and very clean. Nice car! Two issues 1. The whole time it had a warning that the key pad battery was low.... I even went back to check this wasn't going to stop somewhere on me. But this is an ongoing fault so should be advised about that. Cost me time to go back and check. 2 The fuel line wouldn't go to the top even though I couldn't get any more petrol into the car. Otherwise very happy. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by LINDSAY - 02 November 2020

" Excellent service from the very start with auto europe and right through to vehicle return with firefly "

" Absolutely fantastic from start to finish. No hassle at any point "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 02 November 2020

" Nice easy rental "

" Nice easy rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 28 October 2020

" Absolutely no problems and reasonable prices, used both in the UK and Europe without any problem. "

" Firefly are part of the Hertz group and were very easy to deal with, their prices are cheaper as they use slightly older cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MICHAEL - 16 October 2020

" Rubbish "

" Vehicle in worst condition cosmetically that I have experienced in more than 50 years. Every panel had scuff/ scrape. No handbook or basic instructions on where to find fuel filler cap release. Had to phone depot from filling station. Really have to up your game "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 2

BELFAST, IB - Reviewed by EDWARD - 30 September 2020

" Nice car. Good staff. Good price. "

" Two issues. No recovery in GB for car fbrought over from NI. No affordable option to 'drop off' car in GB. I was dropping student son and his belongings to college. Could have flown back to NI rather than takeferry otherwise. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by IAN - 28 September 2020

" Always great value "

" Auto Europe, the best! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by PAUL - 26 September 2020

" Good cheap easy to use "

" Firefly signage could have been more prominent or have Hertz named on documents "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by ALAN - 23 September 2020

" I have used Auto Europe many times before and have never had any problems. This was no different. Thank you. "

" Easy to find in airport. Friendly counter staff. Easy to get to car. Very good value for money. Drop off straightforward. No hassles. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 14 September 2020

" Full refund if unable to travel is great "

" Easy rental, I have already booked another "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARK - 10 September 2020

" Used you before and will use you again "

" Very easy pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by SUZANNE - 04 September 2020

" Nice little car "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by TREVOR - 05 August 2020

" Ease of booking, good value and great service. Highly recommend Auto Europe. "

" Staff fantastic as usual, but frustrating that not all damage recorded at pickup meaning having to send additional photos to firefly. Car misfiring, so in need of mechanical service. All issues easily resolved. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by JULIE - 29 July 2020

" The brand came across as a low budget, low customer experience, low value cars not in good condition. Whilst I have hired similar vehicle types from other providers, they have always been in better condition and the overall experience has been smoother. Also, when you do hire a car with several marks and they email the pictures to you so you can 'check' if there are any others when you collect the car, that assumes that everyone has access to their email on their phone. Also, the alternative of taking a picture doesn't really help as you are them stood outside in bright sunlight trying to zoom in on a picture of a picture. Overall, not a satisfactory experience and would not like to use again if given a choice or would not recommend. "

" The car was in a poor condition, several bumps and marks including the door frame having markings / frame was slightly bent (as though someone may have tried to break into it). Also, in the airport, there are no signs for Firefly other than a small one behind the assistant on the wall which cannot be seen when looking around the car hire section. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by PATRICK - 28 July 2020

" Bad "

" Guy at desk never gave me the car as my Amex did not cover £1358 extra!!! As unusual spending due to COVID 19......Was not offered extra insurance cover or any help!!!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by MAUREEN - 12 July 2020

" Very efficient and easy ro alter booking on line "

" Only slight issue was when i was returning car...two staff members were standing chatting and ignored me completely for about 5 minutes..i eventually asked one to help. At that point, usual good service resumed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ERNEST - 22 March 2020

" as usual the experience with Auto Europe was good with no problems with thee booking tec. "

" generally very happy with firefly especially as I received a free upgrade to a car with a satnav which was a great help. Only slight downside was the mileage info on display was in kilometres so had to try to judge distances to destination etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by RICHARD - 18 March 2020

" Smooth easy booking. "

" Always a good experience with Firefly/Hertz, especially at Belfast International. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DEBORAH - 11 March 2020

" Firefly in Belfast were excellent in every way. I have no complaints and would recommend them to anyone. "

" All went very smoothly. Excellent car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GRAHAM - 06 March 2020

" Car clean, supplied a free upgrade at no extra cost "

" On line booking through to car pick up and return very smooth operation. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by RICHARD - 25 February 2020

" See above many issues with auto Europe not firefly "

" Never received e nail with voucher despite 2 requests ( checked all my email folders) therefore didn't know had to have a credit card at check in. Had to pay additional 70 pounds as only had a debit card . "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by DAVID - 22 February 2020

" Usually at least as cheap as all searches I have done myself, so these days, I save myself a lot of time and just log into to Auto Europe. "

" Quick, simple and relaxed collection process from the airport as they had my details from a previous occasion. Very pleased with the car - I'd ask for the most budget model - but it still had 5 doors, bluetooth and none of the 'user complications' of high-end, digital generation models. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by IRENE - 29 January 2020

" A very efficient service. "

" I use Derry car hire facilities quite regularly and book through Autoeurope. The staff at the airport are, polite and efficient.I have never had any problems- highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 15 January 2020

" An easy to use service. "

" The minor faults were not all recorded at pick up I had to flag up an additional fault ( admitted it was very minor). This would not stop me from using Firefly again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DERRY, IB - Reviewed by PATRICK - 15 January 2020

" It was fine. We hired a car. It wasn't a moon shot. "

" ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by ALMA - 14 January 2020

" Fast, efficient and friendly service from the desk to the pick up point. "

" Great service all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PAULA - 10 January 2020

" Definitely use again "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by BARBARA - 02 January 2020

" Very easy and efficient process and service. "

" Excellent service at collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DARREN - 26 December 2019

" not impressed with pricing "

" because I had no credit card I had to pay around 68 pounds on top of the 114 id already paid which for two days hire is scandalous to be honest , they said it was insurance cover ,so what is the 114 for ??? "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by LISA LAI SHAN - 25 December 2019

" So easy, fast and efficient. Exactly as it promises. "

" Absolutely wonderful service and great value. Will be booking again soon. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MARTIN - 19 December 2019

" Quick check in, didn't experience any problems during hire so can't comment on how they would respond had we had a problem. "

" Hired from many different companies and this was one of the best. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DERRY, IB - Reviewed by JULIE - 18 December 2019

" Easy and straightforward process polite and respectful and welcoming staff "

" An easy and relaxed process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MICHAEL - 16 December 2019

" The car had some minor scratches but these were already identified in photos prior to pick up so there was no anxiety about being accused of damaging the vehicle. "

" A very relaxed and professional approach. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by STACEY - 02 December 2019

" Easy booking and pick up was stress free as well as returning of the car, so overall very impressed. "

" Easy booking and pick up was stress free as well as returning of the car, so overall very impressed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANDERSON - 01 December 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JOE - 26 November 2019

" The two at the desk where very unhelpful and could not do anything to help me . "

" sked at the desk for my credit card my credit card did not have enough on it to cover the £1400 pounds , asked if I could my back card but was told I could not even with TWO poster telling me I could . They then said it I could take out extra cover I would not need to used my credit card , but this will be an extra £58 .I said yes but this time they could not use my bank card . Tried to cancel the booking but guess what they could not . So I went to avis and got a car for under £50 . So is there any way I could get my money back . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELFAST, IB - Reviewed by HENRY - 19 November 2019

" good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by DAVID - 07 November 2019

" No complaints "

" No complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DERRY, IB - Reviewed by BRIAN - 03 November 2019

" Would have been helpful to have manual in car as was make we unfamiliar with. "

" Very informative & helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CATHRYN - 01 November 2019

" Very convenient "

" Operated by Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by THOMAS - 31 October 2019

" Easy to use and book "

" Pick up and drop off very quick. Car was old, dirty, and used km/h. If i had hit anything youd have been hard pushed to notice "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 2

BELFAST, IB - Reviewed by DAVID - 30 October 2019

" xcelent as always "

" xcellent "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by DECLAN BARRY - 29 October 2019

" Ditto "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MAUREEN - 29 October 2019

" good experience "

" lovely staff at desk and in car yard "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ZUBIN - 23 October 2019

" Easy on-line service. good value car hire. "

" An easy car hire. Good value and a good car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DERRY, IB - Reviewed by DAVID - 22 October 2019

" Great service as always. "

" Great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by COLETTE - 20 October 2019

" Flawless "

" Flawless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANDREW - 10 October 2019

" Staff very helpful "

" Staff very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PATRICIA - 26 September 2019

" Booking process very easy "

" The full beam lights did not stay on. So driving at night on country roads was difficult. On;y used it for a weekend so no point in trying to get the car changed. Mentioned this when I returned car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BELFAST, IB - Reviewed by PAUL - 19 September 2019

" Staff was very friendly and helpful "

" Easy pick up and dropoff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ROBERT - 29 August 2019

" seemed to have charged me an extra £12, I know not what for... "

" lovely friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by VIVEK - 25 August 2019

" Very poor experience from firefly and hertz. I don't think anyone should hire a car from them "

" I returned the car and the person in charge of return bay was keen to look for damages in the car He told that there are scratches and dents when there was none. Finally he said that there was a scratch which was less than 3 cm which he could not provide a photo before and charged me 703 pounds It will cost less than 50 pounds to repair that scratch and I am not sure why 703 pounds was taken from my account Also firefly could not provide photo of the section repaired before or after. In summary day light robbery "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ALISTER - 21 August 2019

" Very useful comparison table used in the process. "

" No difference to Hertz "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by MAUREEN - 18 August 2019

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by IRENE - 18 August 2019

" Excellent service throughout. "

" Excellent , speedy service at Londonderry. Very pleased with car and overall experience of hiring. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by KEITH - 17 August 2019

" apart from speedo all good . "

" on arrival at airport the counter sign was very small in size if informed its was Hertz no worries , the car speedo was only on kilometres as Northern Ireland is in miles per hour ? and no duel on speedo head ? . Apart from this car was good . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BELFAST, IB - Reviewed by DANNY - 07 August 2019

" Read the above "

" I hired a car with you and received no emails from your company and when I went to pick it up I was told that I would need a credit card as I don't have a credit card I could not get a car when I rang your customer services all I was told was that I should have read the email from your company telling me that I needed a credit card to get my car from the airport when I explained that I never received any emails from you all I kept being told was that it was in the email that your company sent me and then low and behold I received an email from you while I was standing at the counter of the rental company which by the way was in a foreign language so no I didn't receive a vehicle so had to get a taxi your company is the worst car hire service I have ever used and your customer services are even worse with no regard to leaving some one stranded if this ever happened to a pregnant lady in a foreign country the stress your company caused could have been catastrophic "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ROBERT - 07 August 2019

" Will book again with Auto Europe and Firefly. I have never had a problem. "

" Everything was exceptional from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 06 August 2019

" Great company, easy online booking and fantastic service if amendents required. "

" Good efficient service, only negative (but I wouldn't lessen my opinion as a result) is although a free upgrade can be great for some people I don't need it. There is never anymore than 2 people in car and all the upgrade does is increase fuel costs. So please Firefly, if I have booked a small car give me a small car. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by KENNETH - 26 July 2019

" Very smooth process & friendly service. The car was excellent tto! "

" Excellent - thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by KEVIN - 21 July 2019

" It was OK "

" Very confusing as there's no signage at the car hire counters had to ask the airport customer service desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by CARL - 13 July 2019

" great car , excellent service "

" great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by MARY - 05 July 2019

" Excellent service. Staff at Derry airport very helpful. "

" Excellent service. Staff at Derry airport very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by HOWARD - 29 June 2019

" Signage was none existent for telling customers, that Firefly is a subsidiary of Hertz. Only when we asked at the Information desk in the airport, did we know where we had to go to sign the paperwork and collect the car keys. "

" Could improve on signage at Belfast Int. Airport, see comment below. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by JOHN - 27 June 2019

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by DENVER - 24 June 2019

" Not the best experience and disappointed with fire fly and hertz. "

" I was told at the counter that I would have to pay an additional daily premium for the vehicle when I had alredy paid this on line? I did get a ftee upgrade however due to the inconvenience and hassle unfortunately I would never use again or recommend "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by JOHN - 21 June 2019

" Everything fine "

" No problems at all and short walk from the terminal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by GEOFF - 15 June 2019

" All good "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by STEPHEN - 13 June 2019

" Easy to book and cancel. Often the cheapest prices. "

" Great service. Great value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by IAIN - 05 June 2019

" great easy to use service and a big saving on booking direct "

" Great easy to use service, friendly helpful people "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by VICTOR - 03 June 2019

" Everything went well - only potential gripe is the walk to/from terminal in the rain. At least Firefly/Hertz are the closest!! "

" Everything went well - only potential gripe is the walk to/from terminal in the rain. At least Firefly/Hertz are the closest!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by MICHAEL - 29 May 2019

" The hold on my card should have been given back by now 4 days in "

" The hold on my card should have been given back by now 4 days in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by NICHOLAS - 27 May 2019

" Car rental desk c/o Hertz was not attended when I wanted to collect the car. Car was Scruffy. Ran out of windscreen washer fluid on second use of washers. Other than tat car was OK. "

" Car rental desk c/o Hertz was not attended when I wanted to collect the car. Car was Scruffy. Ran out of windscreen washer fluid on second use of washers. Other than tat car was OK. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DERRY, IB - Reviewed by DEBORAH - 23 May 2019

" No "

" I'm not sure what Firefly is - sorry "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANDREW - 22 May 2019

" ALWAYS 1st choice when I am hiring a vehicle "

" Absolutely zero issue and a very smooth pleasant experience. Car was spotless and the Hertz desk were the friendliest and quickest I have ever dealt with .! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by KATHLEEN - 13 May 2019

" AS ABOVE "

" No problems everything went to plan, thankyou. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PHILIP - 21 April 2019

" Not to easy to spot the Firefly signs but otherwise a good experience "

" While cheaper on the Autoeurope website there was an additional charge for taking the car across the Irish boarder. and although we indicated the car would be taken across the boarder and this was approved there was no indication of this additional charge, a charge that wouldn't be applied if hired from Hertz directly "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by WILLIAM - 18 April 2019

" Would most certainly use again. "

" very informative staff, easy transactions made very easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JAMES - 08 April 2019

" Did not realise that there was an additional payment to be made if I wished to take the vehicle into Eire. Do not have that when I hire in Dublin and want to take the vehicle into the North. "

" Will not hire again with this company. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BELFAST, IB - Reviewed by MICHAEL - 31 March 2019

" I always use autoeurope when travelling abroad for a hassle free experience "

" Staff friendly and helpful no hassle whatsoever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by KATHRYN - 28 March 2019

" Hassle free "

" Usual good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by JOHN - 27 March 2019

" Goid "

" Good and quick response to questions asked about the car hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ANDREW - 12 March 2019

" All good thank you "

" All good picked up car ok but would be nice to have someone to show us where the car is as spent a bit of time looking for it then told we was in the wrong carpark "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by AILEEN - 06 March 2019

" Satisfied. I will use this service again "

" There was an additional charge for taking the car across the border into the Republic of Ireland that was not mentioned at the time of booking. Firefly was still better value than competitors and I would use them again. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERRY, IB - Reviewed by IAN - 22 February 2019

" Hassle free "

" Everything went very smoothly "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by PAUL - 06 February 2019

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PATRICK - 07 January 2019

" Good. "

" Ease of use. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by STEPHANIE - 05 January 2019

" We pre ordered 3 months in advance but our trip was spoilt as the car was not available that we ordered. "

" We did not get the size of car that we ordered and paid for . Too small for 5 plus luggage. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by BARBARA - 02 January 2019

" Very easy process. "

" Staff are always friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by RALPH - 26 December 2018

" Superb. "

" Superb service, quick friendly staff great efficient drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by STEVEN - 16 December 2018

" I've noticed that £120 has been charged to my credit card by Hertz without any explanation. The car was returned with a full tank and undamaged. Can you investigate? "

" See below "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELFAST, IB - Reviewed by JOHN - 13 December 2018

" Happy with hire overall "

" The car I was given was not what I had ordered and was smaller than I wanted. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DERRY, IB - Reviewed by SHARON - 11 December 2018

" Over all it was very good but I've just checked and £69.32 has been charged to my credit card from hertz. Could I have an email detailing why this amount has been charged please "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by PATRICK - 08 December 2018

" As above "

" Car was parked In a dark car park tight to other cars with no chance of inspection. It was night time and no lighting in the parked area. Staff were vary pleasant. On booking the car I informed the advisor by phone I was traveling to the Republic of Ireland. I was not told there would be a surcharge for this. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DERRY, IB - Reviewed by ALICE - 05 December 2018

" No issues. Good all round. "

" Payed for a medium car, only thing was the boot is smaller then what we thought. Although the fuel economy on the car was great "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELFAST, IB - Reviewed by CHRISTOPHER - 30 November 2018

" All ok "

" No serious issues, multiple damage on a 2018 vehicle some of which was only recorded on request. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BELFAST, IB - Reviewed by STUART - 29 November 2018

" Quick, easy and great value "

" Excellent - it was actually Hertz. Helpful friendly & no fuss. Very Happy! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by KATHRYN - 22 November 2018

" No problems "

" Usual good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by COLM - 20 November 2018

" Will definitely use Firefly again, thank you "

" Everything was as ordered and service provided with a smile. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by ADAM - 13 November 2018

" Excellent "

" Excellent.particularly staff at pick up desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELFAST, IB - Reviewed by DAVID - 12 November 2018