FIREFLY PORTUGAL Car Rental Reviews

LISBON, PT - Reviewed by WILLIAM - 03 July 2025

" The worst experience in 30+ years of hiring cars. "

" The worst experience ever. My wife experienced racism and discrimination by the Lisbon Airport counter staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MARIO - 28 January 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DANIEL - 02 January 2025

" Again, nothing against Auto Europe but no more. I will take UBER instead. With £300 I pay my car insurance for a year in UK. "

" Nothing against Auto Europe. I have paid €263 insurance for 6 days. Really??? Totally I paid for the rent around £300 only for insurance! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 3

LISBON, PT - Reviewed by STANISLAV - 05 December 2024

" as expected "

" as expected "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by IRENE - 06 November 2024

" Excellent service "

" Reasonable experience although some damage to vehicle "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LISBON, PT - Reviewed by PAULO - 31 October 2024

" Difficult to find desk to collect vehicle, no very visible and no direction on app or online. "

" When on queue for collection day after printed ticket to collect others customers from herts hire have priority to reception, on my case have 5 booking pass front to reception, arriving on queue after me, only was call to reception desk after queue was empty, ask to attendant and reply other bookings have priority to firbly hire. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by CLIFFORD - 18 October 2024

" the car I had on this occasion was not up to their normal standards "

" Firefly have been very good for cars in the past few rentals I have had with them, this was was not up to their normal standard "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by WAYNE - 25 September 2024

" All in all very good experience "

" The only negative was the 1 1/2 hour wait to get to see the counter staff due to amount of people in the line "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by TONY - 23 July 2024

" Everything was good except the communication as to where to pick up the car. "

" We arrived to collect our car where the Firefly office was empty( closed down) so we had to ask around to see who could help us. The person at Hertz did but no where on the paperwork said Hertz. The man that helped us was very good but when you land in a foreign country the last thing you need is to be searching for your car. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 16 June 2024

" See above. "

" Friendly helpful staff, all went smoothly, booked again in two weeks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NIGEL - 26 March 2024

" When Firefly was closed I called Auto Europe emergency numbers given. There was no response. I called the next day only to be told customer service is only open 16 hours a week! Unbelievable! "

" They were closed and so I couldn't pick up vehicle. Office is a long way from Hertz across busy road. No response to phone calls. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by MARTYN - 25 March 2024

" Extremely helpful and professional. Will use again "

" 1st class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by WILLIAM - 25 February 2024

" As car hire should be "

" All as it should be "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by ARWYN - 21 February 2024

" Great car hire provider, have used for years. "

" Hadn't realised it was part of Hertz so took a while to find the correct collection point, other than that everything was great, staff were friendly and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DAVID - 16 November 2023

" Good but as always, check in often for the opportunity to re-book at a better price. "

" Worked out great this time. No queues first thing in the morning. Quick and efficient pickup with absolutely no pressure to buy additional insurance. 45000km vehicle with a number of undocumented minor scratches and dings. There's no one around to acknowledge and sign off on any existing damage so make sure to inspect carefully and get plenty of photos. Return was quick and efficient. I was a bit concerned about the prior damage but none of it was noticed during the return inspection. I guess they must have a pretty high damage threshold. Toll charges appeared on my credit card a few days after the return for exactly the amount I had expected. The overall cost was a bit more expensive than the off airport alternatives but the premium is fair for the location, convenience and time savings. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by KEITH - 25 October 2023

" Was all good "

" Pick up could have been quicker. Early morning, no one else there, yet it took far too long to sort my son's car and then mine. Walk to hire place not very safe. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by MELVYN - 25 September 2023

" Easy to operate site but now wary about car hire companies! "

" At drop off they said they didn't need to examine the vehicle but are now trying to say we had an accident when we definitely did not and are taking money from my card!!!!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAUL - 19 September 2023

" Car was good to drive , but pick up experience was the worst I have ever experienced in my life. Lots of other people also complaining at the desk too due to 3 hour wait times to pick up car. Girl at the desk said that they did not have enough cars or at least return cars were being cleaned and sent out immediately hence no held car stock , basically long wait for old car return, clean and eventual pick up. Not the counter girls fault , she was great in handling the queue of dissatisfied clients. Problem was with back end supply and turn around of vehicles causing huge delays. Fix that and I'm happy again and may return !!! "

" 3 hours wait to pick up car, car was damaged, 30 mins queue to get into the returns garage to return the car ! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

LISBON, PT - Reviewed by DAVID - 15 August 2023

" See above. "

" The pick up via Herz was a disaster. 1.5 hours waiting for Hertz customers to be served, Firefly were very much second class. When we were served there were no vehicles and we had to wait again although we were upgraded. We were also offered under pressure additional Insurance cover, which we didn't accept. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARTIN - 03 May 2023

" Auto Europe are very good and I have used the company on many occasions. See above comments re: toll charge! "

" I was charged 18.50 euro's e-Toll payment for use of motorways, which I declared to counter staff I was not using toll/motorways roads! Please explain and refund payment I shall not use Firefly again as pick up office was closed and had to redirect to Hertz Car Hire. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by ALAN - 02 April 2023

" All good. "

" Slight confusion as where to pick up. Voucher did state go to Hertz parking area but on teaching there are no signs to indicate that Firefly is dealt with there. Signage indicates various other companies dealt with but alas, nothing indicating Firefly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARK - 01 March 2023

" All very satisfactory. "

" Car collection at Lisbon airport was very convenient and quite quick, and the car was clean and in good condition. The documentation was clear and there was no pressure to add extras. The vehicle ran well, and the return to the drop-off was straightforward and quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GEORGE - 24 February 2023

" Great "

" Quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PAUL - 03 February 2023

" All ran smoothly, no negatives all good "

" Everything ran to perfection, took out full insurance so no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - 17 April 2022

" Very poor service from all conserned. "

" Firefly only had electric cars to hire. Considering I had lots of kilometres to do it was not feasible to take the electric vehicle. I failed to collet the electric car as firefly did not want to give me an alternative vehicle and went else where . Will not be using this service again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by GARY - 04 April 2022

" Used the company a lot was first unfriendly experiences with them may she had a bad day "

" Arrived to pick up lady not very friendly. External was dirty hard to see damage as dirty and dark. When dropped of had no problems "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PORTO, PT - Reviewed by EDWARD - 11 March 2022

" Always good value and customer service. "

" Firefly is a Hertz subsidiary and so has very strong service orientation and slick operation. Hertz call it their low cost operation, I.e. mostly for tourists not commercial customers. However not so low cost, just a bit less than the Hertz brand. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by DAVID - 15 November 2021

" Booking service is fine just better communication from providers needed "

" Firefly office was closed, no notification sent and we had to walk all the way over to the office to read a sign that sent us all the way back to Hertz at the airport where the queues and waiting time was huge! "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ANTONIO - 25 October 2021

" Very helpful staff. "

" Only down fall was the kilometres i Exceeded . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PATRICK - 22 September 2021

" Satisfied "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by MARTYN - 29 August 2021

" Poor "

" They were shut - left the car in Hertz . Car was not the class i paid for . "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by HUGO - 23 August 2021

" If rental companies can get away with these tactics autoeurope will have to rethink about the rational for competing with them. What happened was manageable because I could pay the difference, but this could have had far more serious consequences, and at the end of the day I bought the service from autoeurope. "

" The first impact was me and my family arriving to the pick up 4 hours after the time we'd included on the reservation and being told we'd lost our reservation. Then the staff told us that because we booked via autoeurope we only had 2 hours to collect the vehicle (I was shocked as I dis not read this in any step of the booking process and have never heard a similar clause with any of the other rental companies). I then asked for an alternative and said I was ok to pay a bit extra if required to be able to have a vehicle. The staff proposed a vehicle that costed an additional £1000 and I asked for anything cheaper. They did find another vehicle that was an additional £600 which I had no other option than accepting. It felt like entrapment and extortion, and Hertz clearly hasn't realised that they will only do this once and that no customer will return. I will be weary of making more bookings via autoeurope until I have more clarity on how rental companies can behave like this. The vehicle was poorly cleaned with sunscreen stains on the dashboard and seats, and one of the tyres was a bit low. Not what you expect when you are forced to pay £170/day for a car, no matter how fancy it is. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by GARY - 02 November 2020

" usually good not so good on 2 out off 4 hires form 12th September to 29th Oct 2020 "

" Hi I had the same car as I picked up on the 10th. Car was handed on 10th over then you check after signing, you told to photograph, check car the was no parcel tray, and petrol tank was on seven eights full. . On the pick up, informed girl she said sorry had just come from hertz. She would put on notes, I asked could I have a email confirming she said not to worry on the notes guy in same depo informed me at 5pm on same day it was and not to worry. Kept same car on new higher on 19th car had more petrol in tank, as girl on 19th about notes she said all on not to worry. Went to drop off on 29th October guy tells me no notes on system after about 30 mins they say sorted and I will not get charged for not bring back full or no parcel tray. I assume still the same. I also asked why firefly had charged me £4.78 they posted on 21st October but shows 10th October??? What is this for. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by GARY - 13 October 2020

" good car hire "

" Very helpfull "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GARY - 29 September 2020

" would use again "

" Staff very helpfull "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by EMMA - 19 September 2020

" No problems with them whatsoever "

" All went very well ! I Will be using them again . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHRISTOPHER - 16 September 2020

" Highly recommend the use of this company - it's the third time I've used them. Quality cars, sensible approach to reasonable use of the car which causes dust and sand inside and out at the end of the hire. Not over the top with inspecting (if any) scratches etc. Will be using again. "

" Excellent service at the desk - professional and efficient service, and a quick handover of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CAROLE - 15 March 2020

" One of the few transparent Car Hire Companies at Farò Airport "

" One of the very few transparent Car Hire Companies at Farò Airport. I have tried several and had some horrendous experiences with others "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RAFAEL - 14 March 2020

" Horrible! "

" Horrible! It's a scam! The rental car contract had my charges as 10.5 Euros for the car toll device plus 2.42 Euros of tax. I returned the car with full tank and no damage. The assistant during the drop-off said everything was fine. However when I checked my credit card account they had charged me 371.21 Euros with no receipt, invoice, notification...nothing! They should have charged only the 12.92 Euros plus the toll fees. I'm disputing this transaction with my credit card company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by SERAFIN - 02 March 2020

" nonprofessional and they charge you extra when you return the car and when you ask fro clarification they do not provide them "

" they charge tow times and they did not included the booking charge. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 6

FARO, PT - Reviewed by ANDREW - 12 February 2020

" Paid you for insurance and it was no good to me. "

" Had to pay £234.00 for the insurance when I got there. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by JAYNE - 04 February 2020

" All good great location and good car "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 02 February 2020

" Easy booking efficient collection and drop off "

" Excellent service very friendly and efficient. The car was a little battered but no complaints. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by CAROLE - 21 October 2019

" As a ove "

" One of the very few open and transparent Car Hire Companies at Faro Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 10 October 2019

" Excellent "

" Great economical car - Peugeot 108.Will get one of these again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARTIN - 01 October 2019

" Smooth "

" No problems, see you again soon "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MIGUEL - 29 August 2019

" good stuff but but i don t like pay so much for the insurance and the excess of miles "

" i have to pay miles "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

FARO, PT - Reviewed by MATTEO - 15 August 2019

" Poor service additional un necessary charges. Very unhelpful staff. Poor information on office location with limited and unclear directions to pick up office "

" First complaint is that directions to pick up office are dreadful and unclear. We spent 40 minutes trying to locate office. I purchased the car hire from the UK. The deal included a free additional driver. I paid in full using my credit card and it was fine. Upon arrival at pick up we had a problem. I named the main driver as my daughters boyfriend who would be responsible for all driving and my husband as additional driver. The problem encountered was that the main driver did not have a credit card, we knew this was a requirement but we thought it could be easily resolved by using additional drivers credit card. This was apparently true but it negates the free additional driver. We were told we needed to purchase the additional driver cost to enable this to happen. I explained to the member of staff that it was included free with the original purchase. This person was very unhelpful and said there was no other way he could complete the transaction. I explained the additional driver would only drive 1 day out of the 7 days hire, he would not listen. I asked if he could look for a solution to the problem but he was dismissive and in helpful. At the time of pick up the main driver was not present. We explained that he was enroute and would arrive before completion of transaction. However, it appeared that your member of staff was not really concerned regarding v seeing the main driver only concerned with getting additional monies from us. I am perplexed that it was ok to hand the car over to the additional driver who had credit card and made the necessary hold payment but nothing could be sorted to wave the additional driver fee we were charged. The counter person was totally unhelpful in every way and I am really disappointed with the treatment we received by this person. Additional to this I booked a Nissan Juke car costing £158. We were given a Renault Clio which is not like for like and is also listed cheaper on website. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by GRENVILLE - 30 July 2019

" not good "

" firefly did not accept my debit or credit cards or cash this was after i had spent 68 pounds on making a booking online.This left me stuck at Faro Airport.it also cost me a lot of money on taxis "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 1

FARO, PT - Reviewed by JOHN - 24 July 2019

" Overall......Excellent. Will definitely use Auto Europe and Firefly next time. "

" Very friendly and helpful. And best of all...no long queues! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PAULO JORGE - 12 July 2019

" Car was dirty inside. "

" Staff waited after the closure to deliver the car "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by MAHOMED - 03 July 2019

" Traumatic experience and so surreal!!! Can believe how we have been treated. "

" This was the most horrible experience I have ever had ! The rental company is so bad and unprofessional and no ethic at all !!! I can believe how a person is working in a desk of a company and just chose not to answer the customer questions that they have!!! Unbelievable !!! They just don't care!!! They should do a proper investigation to know how people are been treated at the firefly counter!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by KELLY - 12 May 2019

" Really good service "

" Great service thankyou "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ORAZIO - 27 January 2019

" No bad except for amount of deposit "

" Still waiting my deploy back after one week.. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by MARTIN - 01 December 2018

" great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BERNADETTE - 24 October 2018

" I didn't get the car because they wanted to take 1600 euros off my MasterCard for the vehicle. I have asked for a refund. Your representative told me he would investigate. Can you please let me know when I will get my refund. "

" The person was rude and wouldn't let me use their phone. She wanted to take off 1600 euros off my MasterCard for insurance. I was stranded with two young children without a vehicle at faro airport. I also have breast cancer and this was the most stressful situation. I had to go back to the airport and pay for a taxi. These rules should be clear to customer before they book the car. I was made aware of this once booking had gone through and payment had been made. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by ANGUS - 14 October 2018

" An easy process. "

" A good experience with the rental from Firefly Faro airport. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by CAROLE - 09 October 2018

" Very difficult car to drive a Nissan Micra-not recommended unless you have huge muscles. Poor and indifferent service from a member of staff when I lost my phone. Shrugging shoulders and indifference is offensive in such a competivete Business. Also recommend that Firefly answer their phone now and again "

" The car was very stiff and uncomfortable. The gears were not smooth and the steering wheel was very hard. Shortly after returning the car I realised that my phone was not in my bag. I tried to phone Firefly to ask whether they had found it and nobody replied. Therefore I had to return to their Office and ask the young lady if they had found it. She was an keyed and irritated that I had interrupted their reverie and muttered that she would have to look for the key! She came with me to the car and gave a brief look and said it's not here and 'in any case it's going to Lisbon now'. I asked her what would happen to my phone if it was found and she shrugged and said 'it will be in Lisbon'. Unbelievably poor and indifferent service. Definitely recommend a course in Customer relations!! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FARO, PT - Reviewed by JOHN - 06 October 2018

" Bit of a walk to and from the airport, especially with suitcases. Other than that very satisfied, especially with the staff. "

" Efficient and polite staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by ALEXANDER - 05 October 2018

" Bad one "

" Bad one "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by JOHN - 04 October 2018

" Car was not the one I paid for, the booking system is is not correct "

" I booked an automatic and got a manual "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

FARO, PT - Reviewed by PETER - 18 September 2018

" Auto Europe in relation to my experience was fine. "

" When we arrived to pick up the car the counter attendant didn't believe we had a deal for a free additional driver. Although it was on the documents as being included in the price she insisted that it should say free. It took 20 mins to convince her. She was then frosty with us and didn't say goodbye or have a nice holiday. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by ARMANDO - 17 September 2018

" For the first time I was charge for kilometres.. "

" Firefly it's a rip off,they charge for kilometres and the insurance very expensive. still waiting for my deposit. Never again with them and I will tell to everyone I know to avoid them. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 8

LISBON, PT - Reviewed by SARAH - 02 September 2018

" It was a nightmare. Do not book this terrible company! "

" Firefly are crooks. We had to fork out an additional 440 euros for a car that was suitable because the car we were given was a 2 seater and couldn't accommodate the 3 of us plus one suitcase. They also surprised us with an expensive limited mileage clause and were incredibly rude, the man at one point pointing a finger in my face and telling me I needed to learn how to listen. I will be taking this further. We were appalled by these people and could not reach anyone by phone at Auto Europe to sort things out. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

LISBON, PT - Reviewed by EMMET - 28 August 2018

" ff "

" they charged me for cleaning of the car "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ALEXANDRA - 27 August 2018

" As above. "

" All good, the only disappointment was having to wait quite an extended period of time for the car to be ready to pick up. The firefly desk in the car hire area is nit clear at all- should be sign posted. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LISBON, PT - Reviewed by AZAD - 23 August 2018

" Worst experience, I was asked to pay much more additinal fee. "

" Had to cancel it and hired from a differnt company. Very unrofessional, nothing turned out as I booked online and expected "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHRISTOPHER - 21 August 2018

" Easy process. "

" Easy process to pick the car up, even easier process to drop it off. They unblocked the amount due on my card within 24 hours, no dramas. Would definitely recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANNE - 29 July 2018

" I would prefer to have a diesel car due to the cost at the pump and I am dissapointed by the increasing petrol cars i am allocated even through I always request a diesel. "

" I have always had a very professional experience, I have recommended Firefly to many others and will continue to do so. On this occaision the car, although only just over a year old, had a lot of exterior damage although did not effect the safety of the vehicel. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by PETER - 17 May 2018

" All good and reasonably priced "

" Great service. A little bit further to walk but no complaints. Very friendly and nice vehicle. Generic complain with the Algarve is having to pay a service charge for the toll roads - an additional 18Euro is holding you to ransom! There is no other way to pay on return and most people will just ignore and some may receive fines it is all very uncler and unacceptable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 14 May 2018

" Would use again "

" Efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by HYWEL - 15 June 2015

" Once we found them.....There needs to be clearer instructions regarding where they are... "

FARO, PT - Reviewed by PETER - 14 June 2015

" Fine "

" The explanation of the payments was a little vague. I did not leave with a confident feeling that all was understood. "

FARO, PT - Reviewed by EDWARD - 13 June 2015

" The added costs were ridiculous as expected even charging a fee that was billed as an admin fee for refuelling even though we brought the car back full.. The tactic of making people pay so much at the other end is cruel and dishonest. I would rather pay more up front and be able to plan. On October new consumer rifts laws are coming into force and you won't be able to do what you've been doing. You Wong be able to put things in small print or advertise cheaper prices than you actually are. "

" It was difficult to find, they lied about how cheap their fuel was, the guy who served us was rude and unhelpful and made us wait for ages as there was only 1 member if staff on. I won't use them again. The car was the only good thing but the hassle and cost was not worth it. "

PORTO, PT - Reviewed by CLAUDIA - 13 May 2015

" their charge me extra 180 euros more!!!! "

FARO, PT - Reviewed by THOMAS - 07 May 2015

PORTO, PT - Reviewed by GEOFFREY - 22 April 2015

" Very happy with service and with car supplied "

" Very pleased with service from Firefly Manager and with car provided "

FARO, PT - Reviewed by KENNETH - 10 November 2013

" Suggest that you tailor your prices to include fuel "

" I was most disappointed to be charged a higher rate for fuel than local pump prices as this in effect constituted a "hidden " charge. Apart from that, the service provide was OK. "