Auto Europe
- North America
- Central America
FIREFLY SPAIN CUSTOMER REVIEWS
- 7.8
- 7.9
- 8.6
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
FIREFLY SPAIN Car Rental Reviews
Average Rating for Firefly :
ALICANTE, ES - Reviewed by PHILIP - 27 May 2025
" See comments about firefly "
" Totally confused at the airport as firefly is now Thrifty so it would help if you keep customers updated even on your survey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OLIVER - 21 March 2025
" They will steal your money "
" Did not take on board instructions not to add additional insurance costing more than the hire of the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by MARK - 15 February 2025
" I have been with Auto Europe for many years, and yet again you came up with the best prices from a top quality range of hire car suppliers. The online booking process is easy and paperwork is immediately accepted by the hire car providers all over Europe without question. Totally recommended!!! "
" Absolutely no problem with the admin side of pickup & drop off, or with the hire car provided, BUT the signposting at Seville is awful! It was difficult to find the Firefly office in the airport carpark to pick up the car, and it was very poorly signposted so we had difficulty finding the Firefly area on return. I would still hire again from Firefly without hesitation, as their value for money is unbeatable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SUSAN - 13 January 2025
" We have used AutoEurope many times and we are not complaining about your service. However, what appeared to be a reasonably priced rental turned out to be quite expensive once the extra were added ie additional driver (our choice but often included elsewhere), upgrade (again our choice for an automatic), Supercover (not our choice as we told the rep we had cover already) "
" We had the need to contact you about our experience with Firefly when we collected the vehicle and there is email history of this. We were missold insurance when we had already taken it out with you and after speaking with you we emailed Firefly with a complaint which they have rejected "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 02 January 2025
" Booking was correct and the information was accurate "
" The petrol station inside Malaga Airport had run out of petrol and I didn't have time to leave the airport to fill up, so returned it half full. The charge to my credit card was a bit high. but to be expected! Firefly seems to be re-branding to Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ORESTIS - 17 December 2024
" our to go service "
" Small scratch on the mirror, which is unclear if it was there when we collected the car as we had to inspect the car in the dark, set us back 220euros 50 of which were a "Damage Fee". Also Firefly is no more - It's is becoming Thrifty. All our paperwork was issued by Thrifty. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 15 December 2024
" Really happy with Auto Europe, great service and very helpful in dealing with queries. "
" All worked out really good this time. Very happy with the FireFly staff on this occasion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by TERRY - 06 December 2024
" Very disappointed as previously explained in question 3. I have been home for five days and the two deposits still haven't been refunded. Please read comments in question 3. "
" Having arrived, we were looking for the office due to main office being closed or moved to a temporary site, eventually we found it. The counter staff didn't really know what to do because the computer went down midway through processing my order, this was during the exact moment I was entering the pin into the credit card deposit machine! The three staff on duty decided after discussion to input all the information on paper taking a long time. Eventually we got the keys and were off. When we finally checked into our apartment after a really stressful day so far, I got a notification on my phone that the car hire company had taken two lots of deposits !! I tried contacting the company by phone for the next 45 minutes only for the phone call to be cancelled by their holding system!! Again adding to already a stressful day. I decided to contact the uk line and explained the situation thinking that they would see to my complaint about the two deposits explaining that the amount in my credit card was the holiday budget for food and drink etc. I was surprised that they made me hold until they transferred me over to the malaga department that I had previously tried to contact. Eventually I spoke to someone that really didn't understand what I was saying about the two deposits being taken, and kept on repeating deposit will be refunded on return over and over. I have now been home for five days after returning the vehicle and still I am waiting for the refund of the 300 euro deposits. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PAMELA - 06 December 2024
" AE excellent and will use again "
" On collection the car had 3 areas of scratches, the counter staff were not willing to document this anywhere and told us just to take our own photos. Fortunately there was no problems when we dropped it off but it caused us stressed in case we had to try to prove we had not made those marks "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by JANE LOUISE - 26 November 2024
" easy pick up and drop off "
" great car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 22 November 2024
" Great car , great staff and we were not ripped off.Unlike a lot of hire companies "
" Great service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by WILLIAM - 17 November 2024
" Mostly all good "
" All good but car smelt of cigarette smoke "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MATTHEW - 15 November 2024
" Excellent service. Perfect car. Spotless. "
" Great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 09 November 2024
" See above. I think AutoEurope should quote the car group code and features in more detail to ensure customers understand what they will get. "
" Booked Opel Mokka or similar. At pickup was told car was Citroen but could upgrade to a Mokka for €3 a day. I challenged them as I booked a Mokka but was told Citroen was allocated as similar and the Mokka had extra features like GPS and Apple CarPlay. As I use CarPlay I paid the extra fee. This was a bit of sharp practice. I think AutoEurope should quote the car group code and features in more detail to ensure customers understand what they will get. Also at pick up no one showed the car and agreed damages so I spent time videoing and photographing the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MICHAEL - 08 November 2024
" The best car hire service on the market "
" Good friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 04 November 2024
" A good experience overall but Firefly really need to ease off a bit with trying to sell extra insurance at collection. "
" It was a very nice car but the Firefly rep was very aggressively trying to sell extra insurance to me at collection which was not appreciated. The car had some small damage marks on it at collection and because of the previous experience with the extra insurance I was nervous on return that I would be blamed and my deposit held back but this did not happen. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by GARY - 03 November 2024
" As per 3 above "
" Pick up was easy and reception assistant very helpfull and got away ontime. Drop off was surprising as the office wasnt open when we got to fireflys drop off station. 2 reps were on the office but locked at 09.00hrs and on requesting support they said they were checking in yesterdays cars so not open till 10.00(use key box). It was unclear what paperwork we had to leave but eventually got one of the reps to advise which copy she needed. The reason this was surprising was because all the other car offices were open and staff performing return check offs "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ANDREW - 30 October 2024
" Have no problem with Auto Europe but would not use Firefly again "
" Even though I had paid for the full damage and theft protection Firefly charged me for additional cover without making me aware of this and this ended up costing me more than the original amount I paid to Auto Europe. I would not choose Firefly again "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 28 October 2024
" very reasonable price. convenient drop off. "
" very reasonable price. convenient drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by DAVID - 24 October 2024
" Site is easy to use. Price variations are annoying. I booked many months in advance & got the best deal I could. Then a month or so before pickup, found that an identical reservation was now half the price. "
" Generally good, but making customers pay for a breakdown of the car they've provided unless you take out their expensive insurance is a shady practice in my view. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by COLUM - 18 October 2024
" Everything from booking, pick up and drop off went very smoothly. "
" Assistant was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HEIDI - 18 October 2024
" Easy pick up and drop off. Have used Firefly many times without a problem. "
" As usual a very easy experience with pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by DAVID - 14 October 2024
" Overall the experience was satisfactory but would like better consideration to the elderly customers "
" I believe elderly customers are treated harshly ie extra car hire charges "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 09 October 2024
" First time using you and very good experience and value for money. Keep up the good work ! "
" A very nice car and trouble free week in beautiful Southern Spain. Only downside was the female on the counter at pick-up. I queued quite a while and the lady on the counter saw me waiting though she appeared to be free. A guy further down eventually went to speak to her and I was then attended to. She never smiled or welcomed me and was pretty brusque in her dealings with me, although the transaction was very speedily executed. The staff on drop-off were very friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ALAN - 08 October 2024
" Never had a problem with Auto Europe - always found the process easy and straightforward, just a shame about the hire company on this particular experience "
" When we arrived there was no one at the counter. Just a note on the door saying back in 45 minutes, so we had no choice but to wait outside. When he finally did arrive after 40 minutes - he gave us a manual car when we specifically booked an auto, he also tried to double charge us for the excess insurance that I had already paid for. Plus the car had a lot of surface damage that we were told to 'just take photo's' of which took even more time. Worst pickup of a hire car we've ever had to be honest "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by PAUL - 02 October 2024
" Good value for money "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MURCIA, ES - Reviewed by HAYDN - 30 September 2024
" as above. If you have to pay the extra then it becomes very expensive. "
" i am waiting to see if they charge me for extra excess that i did not know i had to pay 26 Euros per day on top of the £175 already paid. Nothing yet on the credit card. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 28 September 2024
" I will use Firefly again "
" Great service, quick, polite and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALISTAIR - 24 September 2024
" No issues and no hard sell about insurance as I had my own "
" Quick & easy well sign for pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 24 September 2024
" Used alot over the years. This time moved suppliers a few times but still ended up with Auto Europe for the final and best deal. "
" Disagree with senior driver charges. It would be interesting to know the age group of most accidents. Usually the young and inexperienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WAYNE - 24 September 2024
" Easy to choose and book "
" No pressure selling of insurance at the pick-up desk. |No dramas at drop-off. Great car for the money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVEN - 24 September 2024
" Make sure £1000 on credit card.... They need to be sure you have the money to be ripped off "
" Paid deposit back then 4 days later charged me £226 for what i have no idea "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANTHONY - 21 September 2024
" Very happy to reuse Firefly, "
" Exactly as described in the contract. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DANIEL - 18 September 2024
" Always use AE. I like the grid on the booking page. "
" Very straightforward. No queue! Car a bit banged up and had done 30,000 in but what do you expect? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MICHAEL - 15 September 2024
" Super easy, really good price what more can I say..would defiantly recommend "
" I read quite a few bad reviews but have used them in the past...didn't have any problems with them at all. Just make sure you take pics of any previous damage and like I did take out separate insurance just in case.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARY - 14 September 2024
" Dreadful, won't use again and will recommend all family and friends don't use either "
" On my return home from Malaga I discovered that I had been charged £188.77 with no explanation why. My contract with Auto Europe was for £91.77. I await an explanation as I returned vehicle on time, the vehicle was returned in the same condition that it was picked up and there was a full tank of fuel. I have emailed Auto Europe today on my return and await their reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEVEN - 14 September 2024
" Would recommend "
" Great. Marivi was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 14 September 2024
" - "
" Very good, my only criticism is that they only supply roadside assistance if you take out their own excess insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STUART - 12 September 2024
" There were no indications in T1 about where Firely were located I suggested they but some signs up but they didn't care. Please indicate that they are a different terminal when you book "
" They more or less insisted that we bought their fully comp insurance that we had already bought from auto europe "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JONATHAN - 06 September 2024
" Dashboard on car did not work. Had assumed it was deactivated due to sat nav. but no it was broken. Obviously the car was not checked before. "
" Counter staff in Girona tried to sell extra insurance. Quite pressurized. I explained I had already taken out insurance and they then tried to tell me I needed more! Very annoying, especially since it delayed the whole process and created a long line of customers behind me... "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by MICHAEL - 05 September 2024
" All good other than the above "
" The only slight annoyance was the extra charge for going to Andorra, which I should have anticipated but did not. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RUSSELL - 27 August 2024
" Takes the hassle out of car hire, used autoeurope many times over recent years and always a positive experience "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 19 August 2024
" I know your agent tried but I was stunned to be made to pay an extra £300 for a simple spelling mistake on a first name. Disgraceful. "
" Ripped me off completely unnecessarily. Made me pay for a new hire car just to make money. The first initial and surname were correct, I'd rented before as had my wife and they could easily have continued. Shocking money grabbing behaviour for a returning customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANDREW - 15 August 2024
" Very disappointed as I feel I have be conned, the car hire company blame the broker Auto Europe, and I bet you blame them. It's just an appalling customer experience "
" Got conned into taken there insurance even though I had taken it directly with yourselves, was asked to pay another €130 "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JOHN - 12 August 2024
" I have Used Auto Europe before and was very happy with the rental supplier. However, I think Auto Europe should scrutinise its suppliers more, as the reviews for FireFly are not good. "
" They hassled you a lot and used pressure tactics to try to get you to buy additional insurance. On return, they were not interested in checking the vehicle but found a minor chargeable fault. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by EUAN - 12 August 2024
" I collected the car and was told it had no damage. I found two large dents on the car which I pointed out before leaving. I was quoted around £60 however in total was charged around £220. No explanation given and the e-mail address and contact me section of website closed so means of challenging it. "
" I collected the car and was told it had no damage. I found two large dents on the car which I pointed out before leaving. I was quoted around £60 however in total was charged around £220. No explanation given and the e-mail address and contact me section of website closed so means of challenging it. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by FRANCISCO - 10 August 2024
" I been renting car from AutoEurope for over 15 years now very rare I had any problems and when I did Auto Europe resolved very fast thanks "
" Very friendly staff toke time to explain everything "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by AMANDA - 10 August 2024
" Would go directly to firefly "
" New car, clean and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PRAHLAD - 07 August 2024
" Easy to find and sort through the different deals and options. Good prices. My go to car booking site. "
" Everything was good. Price included zero excess. Car was fine. Staff were very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 16 July 2024
" AutoEurope are very helpful when you call them and their telephone wait times are short. Great service, thank you. "
" Had to wait a little to collect the vehicle and return it as the staff were dealing with other customers, but overall, FireFly were good. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by GRACE - 15 July 2024
" I am awaiting my deposit. Car returned in same condition with full tank. "
" Be careful if you haven't got a credit card. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by KEVIN - 08 July 2024
" The car was good, reasonably priced and our interactions with Firefly (our preferred company to deal with at Murcia) were all excellent, thank you "
" The lady in the Firefly office at Murcia International airport is always so friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DECLAN - 06 July 2024
" The worst customer experience I have ever had with a car hire company. I will not be using Firefly again. "
" The car we hired was not in the parking space that we were told it was in. It took me 25 mins to find it. It wasn't even in the Firefly section. It was midnight and I had 2 very tired children. The representative that dealt with me when I dropped the car off at Malaga airport was one of the rudest people I have ever had to deal with. She was angry from the moment I spoke with her. No one made me aware that there was a policy of filling the car near the airport. The car was filled 25 minutes from the airport and the representative made me feel like I had committed a crime. She was extremely rude and impatient. I have been renting cars for many years and this was the first time I have ever had a problem. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IGOR - 05 July 2024
" Drop-off took a long time, had to wait in a queue and got delayed for my flight. "
" Drop-off took a long time, had to wait in a queue and got delayed for my flight. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HOWARD - 02 July 2024
" Auto Europe is my preferred car hiring company. Easy to use, good rates and the fact you can cancel two days in advance if you have to is great. "
" I haven't in the past rated Firefly, but on this occasion they were very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MICHAEL - 28 June 2024
" Used before many times now so I know the procedure and the hazards. Generally ok "
" Used firefly before and they are better than most other budget firms. Quick pick up and easy drop off. I always take out the Firefly insurance NOT the cheaper ones with auto Europe because I do not want to have to pay then claim back. The Firefly insurance is expensive - but gives me complete peace of mind and a guaranteed no hassle drop off "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JUSTIN - 25 June 2024
" See above. "
" Somehow managed to pay the extra 150 Euros for petrol, even though the car was returned with a full tank and receipt provided. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 18 June 2024
" As above. "
" Brilliant...hassle free...from rental to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BORIS - 13 June 2024
" good service and a good car. would use again. thank you. "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by LOUCAS - 02 June 2024
" Clear offering for someone who didn't buy any excess insurance (so limited room for confusion) "
" Great and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by WAI LON - 30 May 2024
" Easy booking but had I read more reviews about firefly I might have chosen a different company although for us it seemed to go fairly well. "
" Getting the car took a long time (new person working at the office I think). Apart from that car was good and almost new. Charged us for the whole hire period to take the car into France even though we were only there for half the hire period which was a shame. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 28 May 2024
" Good "
" Staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 27 May 2024
" Counter staff were friendly and helpful. Car was in good condition. Car suffered a car park scratch while on rental. Had the Zero Excess option and there was no issues upon return. "
" Counter staff were friendly and helpful. Car was in good condition. Car suffered a car park scratch while on rental. Had the Zero Excess option and there was no issues upon return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LINDSAY - 25 May 2024
" All recent experiences of car rental via AutoEurope have been unpleasant (3 rentals in last 5 months due to business travel) due to disputes with counter staff over insurance, excess, whats included, false damages claimed on check in, etc, I'll think twice about using this broker in future. "
" Same as Goldcar, they rent at a super cheap price then claim false damages at the end to make up their income. I was told on collection the car was perfect, it was parked in a tight corner in a dark garage, impeding proper inspection. On return, a scratch miraculously appeared on the bumper which I know for a fact was not causes by me. I have been driving/living/hiring cars in Spain for 27 years, if I ever caused damage to one I would pay for it, but I do not take kindly to being presented with false claims. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by SHAKIL - 08 May 2024
" Good "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 06 May 2024
" I did not have a good experience with Firefly. I did not cancel the rental as such, but I consider the rental cancelled by Firefly as they were unable to fulfil the contract in a timely manner and were therefore in breach. Autoeurope's T & C, which I accepted at the time of booking, set out the circumstances in which they may or may not make a refund in the case of cancellation by the client, but do not prevent a claim for refund where your supplier is in breach. Accordingly, I am looking for a refund since, in the particular circumstances, Autoeurope will be refunded by its supplier. "
" On reaching the Firefly desk, there was a long queue likely to take 1 to 1.5 hours to process. As I had an important rendez-vous within that time period, I was unable to wait and had to resort to a taxi to reach my immediate destination. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by LESLIE - 25 April 2024
" Have booked with Auto Europe on several occasions. First time I've had a problem "
" Was ripped off with extra insurance was not made aware it was added was told they had blocked my card for fuel and In case of lost keys at no time made aware it was for top up insurance which I had already purchased with Auto Europe don't use Fire Fly "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by RICHARD - 20 April 2024
" A very friendly and professional service from the booking with Auto Europe right through to car collection and drop off with Firefly. "
" Very professional and friendly. Both Oscar and Neli were exceptional. 10/10. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FRANCIS - 14 April 2024
" Found auto Europe very easy to do business with "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ALAN - 14 April 2024
" Have used Auto Europe lots of times .Great service from you guys.However you start your holiday knowing someois wants to scamm you.All I want is a trusted car hit company "
" Scammed yet again.Took time to video car.Handed it back no damage.Could tell I needed to catch my plane .Keeped me waiting.Then pointed to centimetre small line under the car.Not caused by me and I pointed it out .I also pointed out how could you see that.(under the car) let your insurance cover cost £156.Again disapointed being scammed.Back to spain next Saturday but who can I trust a "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 05 April 2024
" easy to deal with - yet hope you do not have to extend the car hire as it is not cost effective. "
" I really liked how easy it was to collect and drive away with the car. There was no pressure sales (as with other companies) to upgrade the insurance which had already taken out. However a negative thing - we were held up in a fatal motorway crash and missed our flights etc - so we extended the car hire on email whilst in the traffic queue - the additional 36 hours cost us more than the original 5 days hire. We were unable to speak to anyone about it - they would only deal with emails. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TERRY - 02 April 2024
" It was good "
" Very helpful and no hassle either collecting or dropping off - which is rare when hiring a car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by GRANT - 26 March 2024
" Terrible never again would I use fire fly - they are totally obsessed with trying to make extra revenue by threatening large excess payments if i scratch the vehicle and if you challenge then woe betide you get the full onslaught - They make you feel overly responsible almost like they want to make a claim against damage to the vehicle when it is returned even though in my case the car was in the same condition as when i collected it "
" The fire fly Spanish staff at Barcelona were disgusting, rude, arrogant and dismissive, they absolutely ruined my experience it made me feel very anxious about damaging the vehicle and how i was protected during the hire period "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SIMON - 19 March 2024
" Another easy and efficient booking "
" Very convenient location at Málaga airport arrival lounge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DAVID - 19 March 2024
" Very nice car. Only had 5 km on the clock. "
" Very quick and easy pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 15 March 2024
" Great price and the car was brand new! Pick up and return was very easy. Very convenient as the cars are picked up and returned to a car park attached to the airport terminal. "
" Great price and the car was brand new! Pick up and return was very easy. Very convenient as the cars are picked up and returned to a car park attached to the airport terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARK - 10 March 2024
" Always use you guys, hassle free "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KRISTIAN - 20 February 2024
" Would use again "
" Always feel pressured to purchase extra insurance cover when already have cover with Auto europe "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ADRIAN - 15 February 2024
" Went as well as could be expected. "
" Good quick service. No quibbles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by WILLIAM KARL - 13 February 2024
" Always helpful and professional "
" Generally very professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by MARK - 11 February 2024
" Ruined by Firefly. "
" Unfortunately when I returned the car the fuel gauge wasn't showing completely full. I don't know why because I topped it up at the airport petrol station until it clicked to note it was full. Not sure what else I could have done and it's only a few hundred metres from the airport petrol station to the Firefly drop off. I told them I had filled it and showed them the receipt. She said they would have to check it later at the fuel station. A few days later they took 70€ from my card with no notification. I have to assume it was to do with the fuel but no idea how they justify 70€, If it did somehow need more fuel it will have been very little on top of whatever admin charge they would make. I feel I've just been ripped off by Firefly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 08 February 2024
" Not a great experience- happy to discuss if you want to call. "
" Hard sell at the check in counter- unacceptable. Returned with a full tank of petrol and charged additional fee- unacceptable. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by NIGEL - 21 January 2024
" Only issue detailed above "
" Rang Firefly to advise them of 2hr+ delay on pick up. Vehicle not available on arrival, had to wait 35/40 mins after completing rental paperwork for vehicle to arrive. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JAZZ - 20 January 2024
" Robbed me of nearly 200 euros. Go somewhere else for your car hire folks "
" THEY ROBBED ME "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by ANDREW - 16 January 2024
" No contact just a fake charge, pirates scum. "
" I have been charged for a tank of fuel after returning full . Member of staff witnessed faulty fuel gauge and evidence of petrol overflowing out of fuel filler. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by RIAZ - 15 December 2023
" Totally satisfied. "
" Professional and efficient company. Very satisfying with their service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRYAN - 14 December 2023
" Auto Europe were fine and a good range of choice my concern was with the actual car rental company firefly. "
" When we went to collect the car the guy serving us basically tried selling us their top up insurance and basically it was a threat that our insurance taken out with Auto Europe wasn't enough and any marks on the car would represent a charge of €2,500. Even though I pointed out we took out the extra insurance he continued to sell or threaten me of the dangers without their top up insurance. I didn't take the extra insurance but the whole time with the car I was always thinking about the potential extra cost in case of any damage suffered to the car. Not great. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by MICHAEL - 13 December 2023
" Completely ripped off. Charged £40ish on line pre booking of hire car for four with all necessary insurances. Then FORCED (without an option to decline) more insurance at the airport totalling €130. ABSOLUTELY UNACCEPTABLE "
" Completely ripped off. Charged £40ish on line pre booking of hire car for four with all necessary insurances. Then FORCED (without an option to decline) more insurance at the airport totalling €130. ABSOLUTELY UNACCEPTABLE "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by STEPHEN - 10 December 2023
" Difficult to find a click through for what was advertised as unlimited mileage but had a limit when forwarded through to Firefly. Type of vehicle booked seems largely irrelevant; we actually wanted something small for ease of parking. Adding a 2nd driver is a joke; it's cheaper to rent another car!!! The premium charged for an automatic is also disproportionately high, at 2 or 3x the cost of an equivalent manual vehicle. "
" When are car hire companies going to stop wasting people's time trying to rip them off by mid-selling customers duplicate insurance products that they don't need. It's an infuriating CON! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by PETER - 30 November 2023
" The process of collecting the car was very slow. I queued for about 45 minutes before being seen. I decided not to take the optional insurances as the initial documentation suggested the rental included collision damage and theft with liability limited to 1000 euros. The operative, Victoria, seemed surprised at my decision. She handed me the Vehicle Condition Report which showed absolutely no damage to the car. However, she very strongly recommended that I take photos of any damage/scratches in excess of 1cm to cover myself. When I got to the car it was parked closely to other cars on each side and the light was very poor. The car was covered in scratches and I took about 5 photos of the ones I could see but I'm sure there were some I missed. I emailed them to Firefly later that day ( I'm now thinking that was a mistake). When I returned the car, the lady came to inspect the car and went straight to the driver side wing mirror (which I hadn't photographed) and announced there was a 200 euro scratch! It seemed odd that she seemed to know exactly where I hadn't photographed!! She barely looked at the rest of the car, which as I mentioned earlier, was covered in scratches. I'm a very careful driver with over 45 years experience and never had an accident. I looked after the rental car as if it were my own, including turning the wing mirrors in every time I parked the car. I'm not happy! "
" The process of collecting the car was very slow. I queued for about 45 minutes before being seen. I decided not to take the optional insurances as the initial documentation suggested the rental included collision damage and theft with liability limited to 1000 euros. The operative, Victoria, seemed surprised at my decision. She handed me the Vehicle Condition Report which showed absolutely no damage to the car. However, she very strongly recommended that I take photos of any damage/scratches in excess of 1cm to cover myself. When I got to the car it was parked closely to other cars on each side and the light was very poor. The car was covered in scratches and I took about 5 photos of the ones I could see but I'm sure there were some I missed. I emailed them to Firefly later that day ( I'm now thinking that was a mistake). When I returned the car, the lady came to inspect the car and went straight to the driver side wing mirror (which I hadn't photographed) and announced there was a 200 euro scratch! It seemed odd that she seemed to know exactly where I hadn't photographed!! She barely looked at the rest of the car, which as I mentioned earlier, was covered in scratches. I'm a very careful driver with over 45 years experience and never had an accident. I looked after the rental car as if it were my own, including turning the wing mirrors in every time I parked the car. I'm not happy! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by STEPHEN - 30 November 2023
" I have used Auto-Europe many times and find them very helpfulk and efficient. Thank you "
" As we had only booked the standrad vehicle insurance the counter staff where not very helpful in confirming the state of the vehicle at collection, with minor scratches being noted on the paperwork but we were told to take photos as evidence, the counter staff would not sign any documents confirming the pre-damage & scatches on thge vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ROLAND - 28 November 2023
" Very easy to order and at a good price. Counter staff helpful and efficient and pointed us in the right direction to pick up the car. Car was in good condition with one blemish which was noted on the paperwork. Easy to drop off, and the whole experience was great. "
" Very easy to book and at a good price. Counter staff were helpful and efficient. Car was were they explained and was in good condition with one blemish that they pointed out to us. Go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAMES - 28 November 2023
" Very good price. Useful, informative reminders about the pickup. Everything went very smoothly. "
" We feel this is a car hire company we can trust. The car was almost new and bigger than expected. They don't try to persuade you to pay for extras you don't need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 27 November 2023
" Would highly recommend the company and staff. Very straight forward and stress free expreience. "
" An excellent customer experience once again. Thank everyone for their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CHRISTOPHER - 26 November 2023
" They were very helpful when I found that the petrol hadn't filled as expected. They saved me money by directing me to a nearby petrol station to avoid extra charges. "
" Good friendly and helpful service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ADRIAN - 19 November 2023
" Competitive prices. Better than Holiday Autos. "
" Everything worked well. Quick, no hassle. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RUSSELL - 18 November 2023
" Auto Europe, perfect as usual. "
" The pick up of the vehicle was quick for me. But unfortunately, not for the people who were in the queue in front of me, so it turned out to be a slow process. Car was decent enough, had 27k on the clock, and a dented door/wing that was already noted on the form. Did as asked again, and got the car filled up within 10km of the airport and kept the receipt. Drop off is perfect, as twice now, there's been nobody in the office, so it's been a case of keys in the Dropbox. They removed the black on my credit card within 24 hours again, which is very good. I'll definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MADRID, ES - Reviewed by ROBERT - 18 November 2023
" Always easy to deal with "
" Poor attitude of staff at collection of vehicle "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 13 November 2023
" Everything was good "
" Purchased a small car for hire as my car parking space at my apartment is very small. The counter staff upgraded the car to a golf estate which I was not happy with as it was to large for my parking space they made excuses the car couldn't be exchanged which i find disappointing especially at a quiet time of the year for car hire "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by MICHAEL - 11 November 2023
" Easy to book, good choice of cars and suppliers. "
" Quite a long wait to collect car. Office in the terminal was closed and had to use the car park office. Drop-off was good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by NINA B - 29 October 2023
" Will never ever rent from Auto Europe again "
" Horrible Experience, staff very rude, aggressive and greedy for customer money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by ARCHIBALD - 24 October 2023
" Straight forward car rental "
" Wee bit pushy with collision damage waiver insurance, but accepted I was happy to carry risk as I had my own excess insurance. Car was low mileage, well specced and clean inside and out. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MICHAEL - 17 October 2023
" Very pleased. "
" Very pleased but for the car feature that aims to keep the car from crossing a white line in the road. This features makes for an uncomfortable feeling when the steering forces the car steeering. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GERONA, ES - Reviewed by BARRY - 16 October 2023
" See Above "
" The experience using FireFly/ Auto Europe was unusual in that the whole thing went without a hitch. We were served promptly by competent staff and the return was also seamless. Very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROGER - 13 October 2023
" Been very happy with Firefly in the past but will not be using again "
" After getting home Firefly charged 140 euros on my credit card when the only charge should off been 8 euros a day for automatic upgrade car returned full of fuel and no damage "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STUART - 13 October 2023
" Efficient. Better signposting required at airport return. "
" Long Queue at pick up office at airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by JOHN - 10 October 2023
" easy but paperwork repetative and could be slimmed down "
" straightforward - collection easy - a note to say they were opposite terminal not in it would have helped - got deposit refund within an hour of drop off - lovely car - great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BERNARD - 09 October 2023
" Very easy experience. "
" Very easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EMMA - 09 October 2023
" All good apart from as mentioned above "
" Greater transparency re insurance costs needed. They automatically added them without explanation and were quite grumpy when I said I didn't want their add ons as I already have a policy to cover excesses etc "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN - 07 October 2023
" Easy to book and reliable service "
" I was dissatisfied that Firefly tried to up sell me additional insurance when l had already covered this with my AutoEurope booking. They didn't acknowledge l was already covered meaning l had to leave 1000 euro deposit "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CLAIR - 05 October 2023
" Everything was great with our. At rental. We will definitely use you again. We especially like the blanket insurance cover "
" We always use firefly . Lovely customer service good cars and easy drop off and pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOSEPH - 05 October 2023
" Car was full of damage which the then wanted to bill me for "
" Car was full of damage which the then wanted to bill me for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ROBERT - 03 October 2023
" Na "
" No issues at all good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HEIDI - 28 September 2023
" Easy website can make changes easily to bookings overall a good service. Calls answered promptly when bookings cannot be changed online. "
" Really good experience I always look to rent with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by GUMER - 28 September 2023
" Everything was good! "
" Car was brand new with only 13000 kms. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEBORAH - 26 September 2023
" Frustrating that my email was taken incorrectly, I have no proof of what I have been charged for and no one is responding to my requests for help. I feel very unsupported and afraid I won't be able to claim on my insurance. I can't get any response ftom auto Europe either "
" When collecting the car, the staff member must have recorded my email address incorrectly so that I have never received emails from them. I have been charged for something, probably damage, but I have never received a report from this which I need to claim on my insurance. It is impossible to get in contact or get help with this. I need some proof for the insurance but I have no way of getting in touch and no one is replying. I don't want to lose money on this "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 26 September 2023
" Very slick! "
" Quick pickup. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NEIL - 25 September 2023
" All good. Pre registration meant a reasonably quick pick up and key drop box on return made for a ery rapid return. Cancellation of excess deposit was also extremely fast, same day. "
" All good. Car booked was car received, refuel instructiobs were made clear. Return procedure was a bit strange, key drop box, but so long as you have no issues then this makes for a rapid return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by REBECCA - 24 September 2023
" . "
" Very friendly staff at Malaga airport and quick and easy pickup and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 21 September 2023
" The car was immaculate and the whole process was excellent, thank you. "
" Overall very good I spent a long time finding a car hire company I felt confident with as needed to be convenient and professional, Firefly were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GEORGE - 15 September 2023
" Overall very good but you need a full desk of workers when 2 planes come in because fire fly is popular "
" As like allways when we hire a car in spain,there is allways plenty of extras which leaves a sour taste but we have come to expect it "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 15 September 2023
" Had to cancel trip due to my wife being injured after contracting you to try to move the booking you would not move the date so we lost all our money No very sympathetic are you !!!!!! "
" Had to cancel trip due to my wife being injured after contracting you to try to move the booking you would not move the date so we lost all our money No very sympathetic are you !!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by J - 13 September 2023
" Very happy with th drop key Process. "
" Very polite and helpful counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MALCOLM - 12 September 2023
" Good value and service. Somewhat disappointed that for our October trip I have had to book elsewhere as Firefly was no longer the most competitive. "
" There were a few too many minor bumps and scratches on the bodywork for my liking, giving rise to an element of concern that some of them might be attributed to me when returning the car. However, there were no problems in this respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by KEVIN - 11 September 2023
" First time using Firefly. Refreshing and pleasant experience, look forward to using Firefly again. "
" Our Ryanair flight on 18th Aug has DELAYED by some 5 Hours. We landed at Alicante Airport 01.20 Sun 19th Aug. I could not get through on by mobile to advise Firefly direct but had to contact Auto Europe and request they inform Firefly on our behalf. We were pleasantly surprised the Firefly desk inside Alicante Airport still manned and open at 01.30 and able to process our booking. We were even upgraded from the booking of our Corsa to a Citreon C3. The staff were very helpful and understanding. Our only problem was that we had to drop the car back at Alicante Airport 06.00 7th Sept and the Kiosk/Booth inside the Airport does not open until 07.00. We tried for DAYS trying to call Firefly and confirm drop off arrangements. We had no success in getting through. So we drove back from Torrevieja to Alicante Airpot to speak to Firefly direct. It was here we found their Kiosk inside Car Park 1 and the Drop Off Box for the Car Keys. We were unaware of this upon arrival also we were only then advised to leave Green Copy of hire contract and Fuel Receipts INSIDE the Car upon leaving. These teething problems did NOT distract us and will NOT prevent us using Firefly again and recommending you to family and friends. Once again THANK YOU for your teams Professionalism and commitment to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by VINCENT - 10 September 2023
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 04 September 2023
" Very straight forward and easy to book "
" Very good company to deal with great staff and good cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by EGIL - 02 September 2023
" nice newish car, good price and efficiently handled by staff "
" Very quick process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by IAIN - 29 August 2023
" Lovely car, very friendly and helpful staff "
" Everything went smoorthly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DEREK - 29 August 2023
" Excellent "
" Brilliant "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRUCE - 27 August 2023
" Very competitive pricing. "
" Good, but too pushy for sales at checkin. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DIANA - 26 August 2023
" I always use Auto Europe when hiring a car. So far I've never had a bad experience and have recommended them to many people. "
" I usually select firefly because of past experiences with them. Always helpful and never pushy, overall a very smooth experience. The only slight issue for me is knowing if I'm following the correct procedure if the office is closed on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by RACHEL - 25 August 2023
" See question 3 "
" I am still waiting to hear back with regards to a charge that has been made on my card. No explanation...no call back. Car returned in same condition taken with full fuel tank. No one there at drop off so trusted the process of dropping keys in box, something that clearly should not have been trusted. Please advise when I am likely to receive a refund on money incorrectly taken with a full explanation. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MURCIA, ES - Reviewed by CLINTON - 22 August 2023
" All was good! "
" Friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ALISTAIR - 22 August 2023
" AutoEurope experience was good. Firefly experience poor "
" Incredibly slow car pick up. Very slow manual process I left some property in the car and I'm still awaiting a reply from my emails to firefly "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MADRID, ES - Reviewed by BRANISLAV - 21 August 2023
" Autoeurope 10/10 that's why I been using you for 20years. Firefly just read reviews other left everywhere and exactly same happened to me. You should not be using them Thank you "
" Agreed cost €27 before rental, charged £100 after. Being robbed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PAUL - 15 August 2023
" Pretty standard. "
" Didn't appreciate the very long wait to pick up the car or the attempted 'upsell''. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SIMON - 14 August 2023
" Very good experience from start to finish "
" Very good experience from start to finish "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JAMES - 13 August 2023
" Good value for money and good choice of cars. Instructions and charges are clear. "
" The car had a strong smell of cigarette smoke on pickup. It was difficult to match the mark on the condition report at pickup with the actual damage on the car not helped by the poor lighting in the pickup location. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by SIMON - 13 August 2023
" The experience was not good at all. I did report straight away to auto Europe, person was very pleasant but was unable to do anything and said I need to take up with firefly on my return. Again they could have done more. "
" Car was damaged and firefly wouldn't make note of this, sold full cover without even given an option. Total con from staff, not good enough being part of Hertz "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by RHYS - 09 August 2023
" The booking process with AutoEurope is always easy especially as you can change bookings to save money at any time up to a few days before collection. Would definitely consider this combination again. "
" Pick up and drop-off were very smooth and efficient, the counter staff did attempt to add a €250 insurance fee on top at pick up but was fine when I said this wasn't required. Hirers should be aware of this though. We had an engine problem with the first car and had to return it to the airport after 3 days but the changeover process was very smooth and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by NIGEL - 09 August 2023
" Very Bad "
" Worst car hire experience in 50 years of travel Only 2 staff on duty so had to queue to hand back car Left keys to one of the 2 cars for them to deal with otherwise would miss flight they also charged me 150eur for a slight mark that should have been noted by them on handover and was so small did not show on my photos taken on receiving car. but due to chaotic situation had no time to argue.First and last time using Firefly In my experience companies have dedicated returns staff not relying on 2 staff in office busy with new business and who were taking 0.5 hrs to service one customer A very bad experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 07 August 2023
" Car was average, smaller than what was booked or equivalent. Car was filthy dirty and i have been charged extra for something but dont know what or why "
" Dont know why i have received a charge on the 1st august for £59. I have received no invoice or have any idea what this is for "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
GERONA, ES - Reviewed by SERENA - 06 August 2023
" Good experience, no surprises or issues "
" Good experience on this occasion. The booking, collection and return process was easy and the car was in good conditions and perfect for our needs "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CATHERINE - 31 July 2023
" Easy to choose and book and insurance is a good offer. I have concerns about the insurance cover having some gaps which I am attempting to resolve with your customer service team. "
" Vey simple and good vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by NICHOLAS - 26 July 2023
" My flight was diverted to Alicante because of weather issues at Valencia airport. I was told by AutoEurope that because I had missed the collection time that I had lost my whole booking. I was advised by the agent (who wasn't particularly courteous or empathetic) to book another car through AutoEurope using Firefly in the hope that Firefly might give me a discount. This wasn't very helpful. I did end up booking an alternate hire car through AutoEurope from Alicante using Firefly "
" d "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JOHN - 25 July 2023
" As above. No rental took place due to attempts to get a further 1000 euros. "
" When we arrived at the rental desk, we are asked to pay over 1000 euros so no car was rented at all. We seek a refund of the rental money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
JEREZ, ES - Reviewed by MARTIN - 19 July 2023
" Excellent all round. I hadn't heard of the Firefly brand before this trip but i will certainly be using them again. "
" The counter staff was extremely friendly and helpful both at pick-up and drop-off. And the car was above expectations in terms of spec - felt almost brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LAURA - 18 July 2023
" Have used before and will use again. Excellent all round. "
" Great, used before and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 17 July 2023
" Easy, prompt, clean car, polite staff, all was good "
" The Firefly agent did offer me an upgrade for an extra charge per day, I booked a small car as I have private parking, do I was offered a better car, a little larger than I had booked. This was good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by EDWING - 12 July 2023
" Waiting for email from them, about the charges "
" Very good, but there is a charge on my credit card, that they said did not take it "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANDREA - 11 July 2023
" I don't hundred percent have trust in Auto Europe now as they shouldn't be working with companies that clearly have scammed lots of people. "
" Absolutely horrible experience, it was my second time and thought I would give another chance to my first bad experience, but they didn't make it any better. The staff was rude and not helpful at all, making us pay an insurance that we had already paid online that cost us an extra 220 euros. Much better stay away from this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by DEREK - 09 July 2023
" Quick easy "
" Quick and easy and a great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by NIRAJ - 07 July 2023
" N/A "
" Great car - with more features and tech than expected. Long queue for collection but otherwise no problems. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by FIONA - 04 July 2023
" I found the experience completely unsatisfactory . My overall feeling was of being ripped off "
" They sold excess insurance in an underhand way "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by KEITH - 03 July 2023
" Very annoying "
" I was sold an upgrade without telling me at the sales desk. I wouldn't have had it if I took the time to read the small print "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 01 July 2023
" As we had so many problems collecting our car I have no confidence in any car ordered through you "
" It was totally unorganized. We were sent to a second office for a car to be told it was still being cleaned after an hour we were given a different car. There were several other customers also waiting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by BRIDGET - 27 June 2023
" My disappointment was with Firefly but I hope you will note my issues with them as I certainly will not wish to use this company in the future. "
" The pick up and car were satisfactory but drop off unhappy about. Owing to their charging for 'damage' to the inside if the boot which we had not spotted on pick up as hadn't thought to scour the inside of the vehicle! The staff member who insisted I was responsible, for what I regarded as insignificant, was rude and curt and not conciliatory in any way. I strongly felt they were picking up on the slightest thing they could find in order to supplement their income. A very unpleasant experience. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JULIE - 23 June 2023
" Disappointed as I look after the car Like it was my own x "
" Great deal untilI came to take it back I photographed everything but didn't photograph with boot closed and was charged for an R missing that was missing when I collected, so will learn by my mistake and Photograph everything in future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by CHRISTOPHER - 18 June 2023
" Full refund required for all hire car costs and my expenses due to car not existing having been given the car keys and the car was not anywhere in the car park at 01.50 in the morning.Staff had locked up and gone home . "
" Waiting from a call from Autoeurope to compensate me for the appalling service from Firefly "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 13 June 2023
" Good service as always "
" Probably the most trouble free car rnetal I have ever had in Spain. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JANET - 12 June 2023
" Happy with autoeurope previously and have used you services many times to rent cars in Switzerland France Italy and Spain. Not at all happy with the counter service at firefly and will never use them again. I don't think AutoEuropa should use firefly or should give a disclaimer warning specifically about the additional costs that will incurred with renting from them "
" Was given no option regarding additional excess insurance, told it was always taken at Malaga when I queried it. Think it was a ripoff. The staff member I was with gave no option to decline it, even consulted another of her colleagues who confirmed to me that the additional excess insurance with firefly had to be taken, even though I did not need or want it as already have indépendant annual cover for this. It more than doubled the cost of the rental. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JOHN - 12 June 2023
" worked very well for me "
" quick efficient and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARIA - 12 June 2023
" Auto Europe let me cancel the order twice as I found it cheaper nearer the date of departure with Auto Euro "
" Excellent service at the desk and the Vehicle was just the right side just for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ANTONIO - 12 June 2023
" straight forward as always "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KHALID - 05 June 2023
" Autoeurope rental booking is fine, but very confusing as to what we need to pay with rental companies even though you have bought so called full protection..... Need a better process to exlain what included and what the reclaim process is. "
" The collection queue was long it took me 1hr to simply get to see a rep! I paid for full protection with AutoEurope with £150 deposit but I was upsold with 58 euros saying that would not cover me for any damage and I would need to claim. On dropping the car they insisited on seeing the fuel fill receipt and noted it was 15km away and told me they would charge me to fill to full, even though I topped and extra.....Not very clear when collecting. The rental contract is extensive and small text..bring a manification glass "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 05 June 2023
" No queue when I arrived, plus quick and polite service "
" Would use again. Car had only 5kms on thr clock and was perfect for 4 people and case's. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by ALAN - 03 June 2023
" Very dissatisfied and to be avoided in future "
" After a long wait in a short queue I realised that they were conducting a 'hard sales' tactic to persuade you into buying additional insurance - VERY DISTASTEFUL!! What was to be a good car hire experience turned out to be a con racket!!! I would thoroughly recommend Firefly is avoided, as this is NOT a reputable business "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by ROBERT - 31 May 2023
" Q "
" No hassles and all ran smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NEIL - 30 May 2023
" Read above wouldnever use them again "
" waited 90 mins in queue. only 3 people on desk. had to pay surcharge for being over 70. you knew my age when I booked why was this not included in the quote. very rude desk manager. no other car companies charge extra for over 70 and I have used most of them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GIAMPIETRO - 30 May 2023
" Stress free "
" Efficient and polite. Was given an upgrade at no extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARY - 16 May 2023
" Everything went smoothly "
" Excellent service from Firefly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 14 May 2023
" Booking experience was great but please see comments about experience with Firefly. They were fine but the car was awful and felt incredibly dangerous. "
" Took a while queuing before served but very polite and experienced member of staff helped me. The car was practically brand new and in good condition inside and out. However, there is something seriously wrong with the car. It felt incredibly dangerous to drive. The hybrid gauge kept cutting in, making a terrible noise, and it kept accelerating even when foot was taken off the pedal. I had to use the brake constantly. It also felt like it was trying to control the steering. Gear transition also dreadful. Overall, a horrible driving experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JOHN - 14 May 2023
" Good overall. Would use next time. "
" Efficient collect and drop off service and awareness that I had booked the full insurance with Auto Europe and they didn't push any other further Insurance at me. (Although still awaiting Petrol refund (130euros) for bringing back with full tank). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MICHAL - 12 May 2023
" Auto-Europe is the best broker out there and will use it again. "
" I hired the car from Malaga airport for 1 week and spend most of the time in Tarifa, down South of Spain. It is a windy and dusty part of Spain so the car was covered in dust/sand when I returned it. Firefly decided to charge me £125 (including taxes) for in-depth car wash. This was my 7th trip to Tarifa and I rented from Firefly on 7 occasions always returning the car in a similar condition. I picked all the bottles/rubbish from the inside as well, simple hover would do the job to clean it out. I found it absurd the car needed an additional cleaning. I do not recommend this car hire company to anyone. Sorry, you have lost your loyal customer. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 09 May 2023
" Really pleased with the service and prices "
" Really friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 09 May 2023
" All good "
" Everything went well. Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by ZIA - 08 May 2023
" Really positive experience this trip after a more negative one with another off airport company last time. firefly were contactable before my booking on the phone, we're happy to try and help and in person when I collected the car we're really speedy and helpful. "
" Staff were friendly very quick and efficient and overall would highly recommend and repeat hiring a car at the airport for the ease of this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by JOHN - 06 May 2023
" Ok "
" Very expensive especially for someone over 70 "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 02 May 2023
" Plenty of options to select when booking. Clear information on charges and pick up procedure. "
" Genuine feeling of service. Listening to customer. Easy collection and return process. Good value. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by KEVIN - 28 April 2023
" No complaints good service "
" Very pleasant efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CLIVE - 28 April 2023
" A very positive experience - I wouldn't hesitate to book with Auto Europe / Firefly again "
" The staff on the counter were both friendly and efficient during the collecting and drop off of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 26 April 2023
" Have used multiple times with no problems. "
" No problems, counter and return staff very efficient, car unmarked and almost new. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by DANIEL - 20 April 2023
" Easy to contact for any questions and I got what I paid for with no hidden fees. "
" Little wait but expected, lovely staff and easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by REZA - 13 April 2023
" Satisfied "
" Had to wait longer for paperwork "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ARTURO - 13 April 2023
" As above "
" Upon arrival to collect the car I was advised that their credit card machine was down. They informed me that they would block out 1000 euros for any damages costs unless I took their insurance. I advised them that I have my own personal insurance. The man proceeded with the booking along these lines. Upon returning the car their was nobody on site tak3 the car back (the car was returned in perfect condition) upon returning back to uk, a few days later I noticed that the6 had actually debited my credit card on the day I collected the car. It was approx 10 days or so later that they reimbursed me my money, albeit the incorrect amount and only after I had reported it to my credit card company. As I result I am some £53 out of pocket from what they took and what they refunded. I made contact with yourselves by email and spoke to a lady who I found extremely rude and unhelpful. I requested that she call me to discuss my situation and she did not even bother to reply. I have been hiring cars through yourselves and holiday autos for the last 25 years to the extent of 3 & 4 times every year. As you can see I am an extremely loyal customer but feel that I have received anything but good service on this occasion and am still out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by ANGUS - 04 April 2023
" I had a good experience of the Hire until I had a charge on my credit card with absolutely no explanation!! Until this is resolved I will not recommend and will post a negative review on media sites until it is resolved to a satisfactory resolution "
" Very disappointed to receive a charge on my credit card after the hire with NO EXPLANATION !!! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by JAMES - 03 April 2023
" Good options when booking. Clear explanation of whats included and whats not. excellent value. "
" Clear and efficient process on pick up and drop off. Excellent value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 02 April 2023
" Great "
" Very good customer service that clearly provided add on details without undue pressure was much appreciated. Friendly. Christina was very pleasant. Making the excess payment with the amount clearly visible was very valuable. A very nice car provided. The experience overall felt like a relief compared to other services such as Goldcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 31 March 2023
" Three bumps identified on the paperwork when I picked the car up. There was no one on hand to examine the car on my return, which left me a little uneasy "
" Three bumps identified on the paperwork when I picked the car up. There was no one on hand to examine the car on my return, which left me a little uneasy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by PAUL - 31 March 2023
" only downside is that Auto Europe charged us twice for the same rental and havent apid us the second amount back "
" assuiming we dont get charged any spurious amount after I write this the experience was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 25 March 2023
" I was very impressed by every aspect of your service and won't hesitate to use you again or recommend you... You came as a glowing recommendation from my brother in terms of competitive pricing and quality of companies you deal with - and I wasn't disappointed in any respect. "
" I confess I held back on this review in case you dropped any late charges onto my credit card. But you didn't! I was very impressed by every aspect of your service and won't hesitate to use you again or recommend you... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 23 March 2023
" I would like to have had some instructions about the features of the car before we left the airport. "
" We had a brand new car. The process at the airport was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by NEEL - 16 March 2023
" All good, I've booked Firefly from Seville airport three times this year "
" Firefly have kept prices low and competitive and that's a good thing. Years ago I used to use Firefly, but then had gone elsewhere as their prices were higher and not competitive. Now keep up the good work and your regular clients will keep coming back!! The pickup and drop off staff I had were very cheerful and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KATHY - 15 March 2023
" As above "
" I paid the extra insurance when I booked the car, when I went to pick the car up I had to pay 160 Euros extra, the agent said I had not paid, when I got home I checked and I had paid extra, I would not have paid the extra when I booked the car.. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROBERT - 06 March 2023
" Excellent prices and very good cars "
" Very good and very easy to find in airport very fast check out and easy to find car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 01 March 2023
" My experience suggests that Firefly is misleading customers by selling additional insurance without informing them. Reviews I have read since returning home mention similar experiences and indicate that the company refuses to refund customers when they raise this issue. If only I had read some of those reviews before collecting the car! "
" Five very satisfactory rentals with Firefly at Alicante airport had obviously lulled me into a false sense of security. My experience with Firefly at Malaga airport, however, was far from satisfactory. I booked a car for 28 days with Firefly Malaga via Auto Europe. After handing over my voucher at the Firefly desk I was asked to sign my rental agreement in several different places by the polite and seemingly very helpful member of staff. To be fair I didn't read the small print of the agreement in detail as I was focusing on where I needed to put my signature and I failed to notice the charge for "SCDWK". At no point did the member of staff explain that the agreement included insurance (which I didn't need). In fact he made no attempt to explain the agreement and insurance was not mentioned at all. It was not until I looked at my credit card transactions the day after returning the car that I realised I had been charged about £260 for the unwanted insurance. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROY - 28 February 2023
" The whole experience from booking to collecting and returning the car on completion, went smoothly and will certainly be booking again soon. "
" The collection at Alicante went smoothly with a car in good condition supplied, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 08 February 2023
" Excellent service and the vehicle was great. "
" We used a different supplier last time in Alicante, Firefly were by far the better option, from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARY - 13 January 2023
" Anna on customer services was great, no false promises, fast responses and I am sure she helped resolve my issue with firefly. Hopefully hertz will address bad practices at firefly but it would make me think twice in future. "
" Issues with mischarged for unwanted insurance. I was finally resolved but a week after the holiday and with help from Anna at autoeurope customer services. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 08 January 2023
" Standard. "
" Returned car in perfect condition with full tank. Got a charge on my card with no correspondence as to why. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by ANNA - 07 January 2023
" I count on Auto Europe to protect me against these types of problems with car hire firms. I would like to know if you will continue representing them. "
" On dropping off the car, and having filled it at a petrol station 3kms away, I was asked for the receipt and told that without the receipt there would be a minimum 45 Euro charge. The petrol indicator was on full. At least the person advised me to return to a petrol station and put in even 2 Euros to avoid the 45 Euro penalty. This exercise took an hour as being unfamiliar with the area we circled three times in an attempt to find the station recommended then finally got back on the freeway and travelled a further 12km in total. The person told me she had informed me of this when I collected the car, and it was noted by hand on the last sheet of the documents given to me. I recall her saying it had to be within a 10km radius but not that I needed the receipt. In any case, this is the first time I've had to do this, and I hire cars often, and it is not what one needs before taking what was a long-haul flight. When I returned with the receipt, the same message was being given to other people who were equally as surprised as I had been. This is unacceptable. People are hostages because they have flights to take. Also, any scratch on the car larger than one cm is considered damage with costs. Fortunately, I didn't have to deal with that. However, in other agencies that use Auto Europe, it has always been 2cm. I will not be using Firefly again and would like to know if Auto Europe will continue working with them. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by RON - 05 January 2023
" Pre booked car was unavailable and because of our time constraints we were forced to accept a totally inappropriate vehicle. You are understaffed and it takes far too long to to be served. "
" Pre booked car was unavailable and because of our time constraints we were forced to accept a totally inappropriate vehicle. You are understaffed and it takes far too long to to be served. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by ROBERT - 18 December 2022
" Good overall service "
" No issues at all even when my flight was late "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 02 December 2022
" quite good overall, however as i had the relax cover they could not charge me for anything further as they are well known for. "
" my flight to alicante by ryanair was delayed, however firefly was still open at 10 mins after midnight when i arrived. I awaited until the counter staff finished his telephone call then he attended to my booking but charged me for a delay of collection of the rental car. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 01 December 2022
" Great price,have already recommended to friend "
" Easy checkin and return, car very clean and staff very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by MARY - 13 November 2022
" Good experience. But wish we were told where petrol station nearest to Valencia airport is! "
" Very efficient staff and system. Good condition of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 13 November 2022
" Very smooth and efficient pick up and drop off process. Staff friendly and clear with procedures. "
" Very friendly, smooth and efficient pick up and "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by GERGELY - 01 November 2022
" I was given the wrong information by your customer service team "
" We had a 3 hour delay and arrived to Madrid Airport at 1am when the Firefly office was closed. The phone number on their website didn't work... We had to take a taxi with my son who's in a wheelchair to get into town. The following morning, I called Auto Europe and spoke to somebody about our situation; I was told that I just need to go to the Firefly office at the airport and they'd sort everything out. I arrived to the airport at 1pm, and I was told by the lady on the Firefly desk that they don't have the same class car at the time and I either wait for 2 hours or I pay for an upgrade. I explained to the lady that I have done nothing wrong and I don't understand why I'd be penalized, however she was very dismissive and rude. As I needed a car to be able to get around with my son who's in a wheelchair so I couldn't wait around and had to pay 100 Euros for an upgrade. Really poor service. I would like my money back!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DARREN - 01 November 2022
" See comments ref insurance "
" As we have our own insurance we had to leave a 1000 euro deposit on credit card. This needs to be reviewed or made easier "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by HOWARD - 23 October 2022
" Trouble free hire c "
" Clean car with pick up location within airport. Price competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 22 October 2022
" Good prompt and clear emails and instructions just see if you can get agents to staff the pick up counters better, its not the first time they are understaffed at checkin. "
" Overall good service apart from pick up staff were plesent but too long to wait nearly 30 mins more staff on whould help "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by KEVIN - 20 October 2022
" Will definitely use again "
" First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MATTHEW - 20 October 2022
" Very easy smooth process. Thank you "
" Very easy smooth process. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TREVOR - 17 October 2022
" Fulfilled my expectations throughout "
" Complete service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 10 October 2022
" Just fine, a happy customer. "
" Great, pleased with the car and service provided. Good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARCUS - 03 October 2022
" Nothing more to add "
" Everything went perfectly hence all 10's! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 25 September 2022
" The fact I had to pay more on top of my voucher was very disappointing "
" Not the car advertised and booked and had to pay for an upgrade to get similar "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ANTHONY - 24 September 2022
" would not use any other car hire company "
" excellent service, counter staff so helpful and courteous. We have always found them to be efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by BERTRAND - 23 September 2022
" Please contact FireFly and get me a refund. "
" I was requested to pay the deposit with a credit card and was not allowed to use my debit cards as I always do and have always done for many many years. The condition to take the car and to use my debit card was to subscribe the all cover insurance at 150 € . I had no need to do so and never do as my gold debit card covers all damages. A total rip off ! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PATRICK - 20 September 2022
" Great prices from Autoeurope and quick/easy to search "
" Quick efficient and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ALEXANDER - 19 September 2022
" Unhelpful staff and high hidden charges "
" Credit card requirement makes no sense - could not change at desk "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 17 September 2022
" Perfecto!! "
" As usual No Problems with any aspect of the Rental. Collection and Drop Off all 10/10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 14 September 2022
" All good bar protracted admin while getting key "
" A little cumbersome waiting for key on arrival but staff members very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NICHOLAS - 13 September 2022
" Not happy that no contact has been made "
" Only got 25 Euros back from deposit with no explanation "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by DUNCAN - 06 September 2022
" Very easy booking and best price compared to other sites. "
" Good car. Don't forget the required petrol receipt within 10km of airport as extra charges are excessive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DOMINIC - 30 August 2022
" Poor from start to finish. "
" Upon arrival I couldn't remember my credit card PIN number as I rarely use it.Firefly would not let us use my wife's credit card which I thought was completely unreasonable.They said the only option was to put it on my debit card and pay insurance with them for a fee of approximately £230, after having already paid for insurance with auto Europe.To add to this I thought I had pre paid for 2 child booster seats when I initially booked the car, it turned out I had only reserved them which wasn't made clear to me.I was then told the cost for the two booster seats was £150, which is quite frankly a disgrace. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SEVILLA, ES - Reviewed by ALICE MCPHERSON - 29 August 2022
" All round good experience "
" Second time I've used them. Helpful friendly staff despite it being very late pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SIMAO PEDRO - 26 August 2022
" Still waiting for confirmation of receiving the vehicle back and confirming that everything was OK "
" There wasn't any one at the desk and I am still waiting to hear back from them to confirm that they received the vehicle and everything was OK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CHRISTOPHER - 23 August 2022
" All good. I use Auto Europe most of the time. "
" If you fly into T1 Barcelona, the Firefly cabin is probably easy to find. I don't think the instructions on the voucher are accurate if you are coming from T2, as we did. The main problem was the length of the queues - especially when you are made to wait outside in the heat. The staff were friendly enough when we picked up the car and we only had to wait about half an hour to be seen. It was far worse returning the car, surprisingly. There was a much longer queue. I thought I should be able to drop off the key easily enough - but the staff were very rude and dismissive because I hadn't taken their insurance (I travel a lot and have an annual policy). I was made to wait 45 minutes in the sun - before someone could come out and check the car. I'd allowed a couple of hours to get through security etc, but I hadn't allowed 45 minutes to check the car in. It made the return trip more stressful than it should have been. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by LESLIE - 21 August 2022
" again great experience "
" great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DOMINGO - 15 August 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by LYNNE - 12 August 2022
" Easy to use booking system and you get to compare many hire companies to get exactly what you want. "
" Cheerful, efficient colleagues at pick up and drop off. A smooth transaction, as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JONATHAN - 11 August 2022
" The main issue I have is that at the rental desk I had to pay about EUR50 extra because of my age. This was a surprise and I don't understand why this was not added to my quote by Auto Europe so that I would have at least been prepared for this. "
" The problem at the rental counter was that I had been asked to fill in driving licence details etc online in order to speed up collection process. It made absolutely no difference. In fact there was a sign for fast path which I joined, and was then told they don't do fast path in Alicante and I had to join the ordinary queue. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 11 August 2022
" Overall good . Prices far too high "
" Friendly counter staff and at drop off . No queue , probably because prices are extortionate . Why ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by NICHOLAS - 07 August 2022
" Have been let down by Auto Europe badly in the past. Only used them because we had booked a holiday 12 hrs prior to departure whilst away from home and Auto Europe was the only name I could recall due to my previous bad experience. "
" Budget brand owned by Herz. Initially refused to let me have the car because I declined their own CDW etc excess insurance. Had to call Auto Europe from Malaga Airport to rectify situation. Pick up of hire car took about 2hrs in total - less than ideal. Drop off was very well organised though. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 26 July 2022
" Very disappointed with fire fly. They should be stopped from doing this. Auto Europe should not be using them. "
" Conned me out of £185 telling me it was a fuel deposit when they were really conning me into insurance I didn't need. Also charged me for fuel when I had filled the car before I took it back. Took the money only when I was back in the uk "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DARREN - 19 July 2022
" Staff at airport friendly and helpfull. Easy pick up and drop off "
" No issues whatsoever. Smooth and easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RYNO - 19 July 2022
" Hassle free as always, well done. "
" Great, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by MARK - 14 July 2022
" AutoEurope is my go to car hire company. Rates and flexibility in booking are always first rate. Great value. "
" Excellent. Very friendly reps at pick up and drop off. Car provided was perfect for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 29 June 2022
" I have not had a good impression. Cannot trust I would get the car I wanted "
" I have a complaint logged already but the experience was awful. They claimed not to understand the insurance we had got (not through them) and gave us a car not fit for purpose and didn't care a bit. awful, awful service and would actively push people away from using them. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ROBERT - 27 June 2022
" Only downside is the cost but it was yhe cheapest I could get at the time "
" No waiting at counter very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ELEANOR - 18 June 2022
" See above "
" The woman serving us was brash and aggressive. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by STEPHEN - 17 June 2022
" have used Auto Europe before and would use them again "
" it was quick and easy, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CYRILLE - 10 June 2022
" Easy to use and better price than directly with rental companies "
" Easy to pick up and return, great staff, friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOUGLAS - 02 June 2022
" Having the zero excess package takes any uncertainty out of it. "
" Probably the quickest process I've had for a long time to pick up the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROGER - 02 June 2022
" Well presented vehicle. Collection and return were easy and very conveniently placed at the airport "
" Overall service was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by VYTAUTAS - 24 May 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ANDRE - 11 May 2022
" Terrible. When faced with the impossibility of getting the car without a credit card and having no options other than getting an insurance that was more expensive than the overall value of the reservation. I called auto Europe support and was faced with incredible rudeness and unhelpful staff which not only did not provide any solution as treated me with severe rudeness and unkindness. Not one to repeat and I'll be seeking to file a formal complaint. "
" Experience with firefly was ok but was forced to contract an insurance with them to get the car even though I already had an insurance with auto Europe. In all honesty this is an issue in auto Europe side and not firefly. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MADRID, ES - Reviewed by NEIL - 08 May 2022
" It would be helpful to have understood that Firefly were only on airport at Terminal 1 before we booked. We flew into Terminal 4 which meant we had to get the shuttle bus around the airport before finding Firefly. This removed a the convenience we had hoped for by ticking 'on airport' services. "
" Once we located Firefly in Terminal 1 (we flew into Terminal 4) the process was very smooth and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDERS - 04 May 2022
" Ok "
" Worst car hire experience! Try google "firefly credit card scam". They also didn't refund me the amount they promised. Will never rent anything from this terrible company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by EMILIS - 26 April 2022
" Autoeurope best rental broker using this company for many years. "
" Easy check in and return if bought with zero excess insurance. Otherwise they will check and look for any even smallest dent/scratch on car that was not on it before rent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BARRIE - 26 April 2022
" Positive "
" Not heard anything yet from firefly after car return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by STUART - 23 April 2022
" happy, shame about the cost! "
" Great service, quick and no hard sale at the desk for additional insurance. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by COLIN - 23 April 2022
" I am likely to look at alternative providers in the future as cost is excessive. "
" Vehicle was poor quality, warning light for "stop start" on after 2 days along with warning light to check engine. Nobody at drop off to report problem to. Not happy about unclear insurance option or charge for additional driver. Overall very disappointed and will not use Firefly again. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by GRAHAM - 21 April 2022
" Only issue was with Firelfy "
" As usual we were offered insurance, which we declined, and have now found out that we were charged for it. Firefly refuse to refund it, citing that it was on the paperwork we signed. However, this charge was either made in error, or perhaps fraudulently, because we asked the representative at the desk several times to confirm that he was NOT charging us for insurance and he confirmed that we were not being charged for it. We even checked with him that our credit card would not be used for any purpose other than to block off the deposit for damage. He confirmed this was the case and we believed him, after all, why would he tell us he's used the card to block off the full deposit amount if he was going to charge us for the insurance which should negate the need for a deposit? It's clear he lied to us about this charge and then mislead us so that we'd sign it off when we questioned what it was, knowing that firefly would use the defense that we agreed to these charges and dismiss our complaint without any consequences for him. Disgraceful behaviour from Firefly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KENNETH - 20 April 2022
" . "
" No queues to worry about and quick, efficient service. We would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARIA - 18 April 2022
" I have been using Autoeurope for many years, and will be using them again & again and this says it all "
" based on previous experience with other car providers, i confirm all went smoothly this time with Firefly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SOHAN - 16 April 2022
" Great experience fantastic "
" Great company for car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JEFFREY - 15 April 2022
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 14 April 2022
" Auto Europe offered the most competitive deals and I trust that they will be helpful in sorting out any difficulties with the hirers. The staff were quite candid about Firefly's hard-sell approach but reassured me that I just had to be firm with them. "
" No complaints apart from the aggressive attempts to sell additional insurances which was a waste of time since I already had excess cover. Isn't itillegal to have multiple policies for the same risk? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MAURICE - 09 April 2022
" OK but nothing special "
" Average "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by ROBERT - 04 April 2022
" Very good "
" Reservation was for 12.00 We eventually got the car at 13.35 It was frustrating that they said we had to wait, but could not give any estimate how long before the car would arrive. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GARY - 01 April 2022
" Easy pick up and drop off. Staff helpful and friendly "
" Simple and easy to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 28 March 2022
" Everything ran smoothly other than my experience at the pick up desk. "
" The car had quite a big dent in the door panel ( which was noted on the paperwork) but wasn't aesthetically pleasing. At the desk the assistant didn't try to hound me for more insurance (for a change) but did try to insist that I needed an international driving licence from March 1st. I had never heard of this and refused to pay the extra cash (quite a large sum - I can't remember how much). He insisted that if I didn't have this licence my insurance in Spain would be invalid if I were involved in a claim. I stood my ground and said I'd look into it. I did. Having googled it to death my research found no circumstances in which tourists hiring cars in Spain need an international driving licence. Hence the operative was trying to extract money under false pretences. Please inform me if I am wrong. Otherwise customer service was fine. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VALENCIA, ES - Reviewed by MOIRA - 21 March 2022
" Great value and service "
" Friendly fast and smooth collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by COLIN - 17 March 2022
" Very good "
" Very good service exactly as anyone who hires a car abroad wants "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ZEESHAN - 13 March 2022
" Some more details needed such as location of drop off Or pickup as it wasn't the right place to pickup. "
" Great service "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 09 March 2022
" I'm happy with AutoEurope but you must ensure that the details of the hire are very clear and state whether a spare wheel is include in the hire car, as if not, ther person hiring could incur very high costs if they get a puncture and need to change a wheel. "
" Unfortunately there was no spare wheel or lifting jack/changing tools in the vehicle. It had been removed from the vehicle with the space being left empty. This has happened before and it is very frustrating as if yo get a puncture you incur very high charges for the recovery and the purchase of a new wheel and tyre from the breakdown company. It is important that the public are made aware of this. Interrent do not remove the spare wheel, leaving it for an emergency should you get a puncture. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by SIMON - 02 March 2022
" Friendly, efficient and good value. Would recommend. "
" Friendly, efficient and good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DENIS - 23 February 2022
" Very good "
" No problems good car hire experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by HERMAN - 23 February 2022
" Overall Auto Europe have been good to me over the years. "
" Firstly they said we arrived late and had to pay extra for an upgraded vehicle. When asked could they supply a smaller vehicle they said no. That cost an extra £75. Secondly, nowhere does it state on the t&c that there is an extra charge for Andorra!!! Another £65 ish. I'm yet to receive a full invoice even after giving them my email address ( that is writing it down so they can put it on their system). As you are able to tell I've hired plenty of vehicles via yourselves and would ask you to query these actions by Firefly. They were most unhelpful too. The car had almost 50,000km and was full of dents too. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by ROY - 15 February 2022
" Have been using auto europe for many years to book our car hire and once again very pleased with the whole experience. "
" The collection of the vehicle was quick and easy, although the number of people were far less than in normal times. The guy at the counter was friendly and efficient and we were more than happy with the whole process. The vehicle we were given was spotless and a very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRAHAM - 12 February 2022
" have used firefly as preffered company for many years, but this high cost when i immediately pulled over when got flat tyre to not damage car & fact that they couldnt send someone to just change tyre on roadside has tainted my opinion as feel charges were far too high & recovery truck un-necessary. "
" had a puncher, flat tyre, had to call them, no road side tyre changing so made me get a recovery van to come out & take car back to airport. wouldnt allow me to travel in recovery vehicle so had to get myself back to airport. charged me, recovery, roadside assistance, damage to vehicle even for just a flat tyre, plus admin fees , total cost over 250 GBP ? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PAUL ANDREW - 10 February 2022
" No issues. Easy pickup and drop off. "
" Super service. Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTYN - 09 February 2022
" Efficient as ever. "
" I've tended to use Firefly for a few years now as a balance between cost and quality and have generally found them to do a good job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by SOHAN - 01 February 2022
" Fantastic service will book again "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 27 January 2022
" Efficient service I have always found cost effective. "
" I have an annual car hire insurance excess policy and told firefly I had my own insurance but they charged me anyway and now wont return my emails, my advice look elsewhere if you di t want to get caught. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VALENCIA, ES - Reviewed by DAVID - 13 January 2022
" very polite, easy to deal with, full insurance policy took the normal hassle away from the normal up selling. "
" Easy to deal with, clean smart car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by ALMUDENA - 05 January 2022
" N/A "
" We had some complications during our trip to the airport and, consequently, we arrived 2 hours later than we initially thought. The person of the counter told ud that the car was not available and tried to make us pay for a more expensive car. When we said that we were not interested in that, she replied that we had to wait at least 30 minutes for a car to arrive there. I asked then if we would get our money back for tgat amount of time and then the keys of a similar car appeared. It is the first time that I am asked about pay extra money or wait due to the lack of avsilability of a car. Usually company provides the car of the same category, or another car with the closer higher category, but never have tried to give me less than what I have paid "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by EMIL - 08 December 2021
" NA "
" The only reason I marked down the efficiency was because there was only one person at the desk so it took a long time. The assistant at the desk was very good though. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by PAUL - 29 November 2020
" Firefly added extra charges at pickup without explaining them to me. Because I was in a hurry I did not notice them. They added to £100. Beware when you pick your car up as they charged them to my credit card and have refused to refund them. "
" Firefly added extra charges at pickup without explaining them to me. Because I was in a hurry I did not notice them. They added to £100. Beware when you pick your car up as they charged them to my credit card and have refused to refund them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SOHAN - 24 November 2020
" Fantastic "
" All ways the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 20 November 2020
" I have used Auto Europe for may years and have been very pleased with their service. I will continue to use AE in the future, however I would urge AE to take note of the online feedback reviews regarding Firefly rentals. Firefly must be removed from AE list of car rental providers. "
" Absolute criminals, miss leading extras described as mandatory and charged to credit card after vehicle return. Car had previous accident damage on both passenger side doors resulting in doors difficult to close. Air bag malfunction warning lights on dashboard, presumably as a result of previous accident damage. Roadside recovery requested as car assumed dangerous, however could not provide a replacement vehicle for 48hrs. Fuel only 90% full on collection as always. Car dirty in rear and heavy smell of tobacco. overall poor and unethical service. Wish I had read other reviews of Firefly, our experience and issues seem to be normal. Will not be using Firefly again and will share our experience of Firefly with others. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ALAN - 29 October 2020
" Was ripped off in smaller car and insurance which counter clerk assured me there would be no extra charges but there was £84 charged by Firefly what for? "
" Did not get the four door car which I was contracted for .Signed documents only after insisting I was not being charged any extra for insurance as I had my own excess insurance .Today I was billed by Firefly for £84 a complete rip off as done when I had returned and little way to complain as they will say I signed for this .so will not use them again and certainly will not recommend.Car. Was ok clean but not what I had expected another let down "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by MARYKRISTEN - 28 October 2020
" Auto Europe has always been a reliable and affordable source for rental cars during my humanitarian business work during COVID-19. I recommend them highly. "
" They charged me a total of 262.48 euros instead of the contracted 34.12 euros agreed upon. Very upsetting travel experience and no choice but to pay the higher rate since I am traveling on business during COVID-19 and have enough trouble already. I am hoping AutoEurope will intervene on my behallf. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRAHAM - 16 October 2020
" Their Insurance cost is extremely expensive "
" Their Insurance cost is extremely expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARRY - 04 October 2020
" Very professional and easy to used "
" Good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 27 September 2020
" Good except for fire fly "
" Don't know why they have kept £80 off my credit card as I filled car up as required on return plus no damage caused good except "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RIYAZ - 16 September 2020
" Car was ready, really happy. "
" Nice and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 08 September 2020
" Hard sell apart from that ok "
" Usual hard sell on insurance when you have it already won't take no for a answer "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by PHILIP - 04 August 2020
" See above. Basically, the worst experience I have ever had in hiring a car. I will never sue you again "
" When picking up the car the person in charge insisted on 'selling' all sorts of extras. There was an argument over the extent to which the car was damaged. The car was dirty and rattled when driven. hen we came to drop it off the office was closed with a 'back soon' note on the door. We waited 20 mins but nobody returned so we had to drop off the keys and leave to catch the flight. The Firefly office was also very badly signposted "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BARCELONA, ES - Reviewed by TONY - 31 July 2020
" Very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by JANE - 15 July 2020
" As above. Aircon was good nd car travelled well I ce driver assist disconnected. I would like to have been warned about that and the scratches which did not look smart at all! I would not have taken it had I known before hand as we were going to smart weekend "
" Huge scratches on car when we picked it up so very ugly. We were not told about driver assist so scary at first and no satnav not as nice as Opel Mokka not same standard either "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MURCIA, ES - Reviewed by EUGEN - 14 July 2020
" No problems experienced. "
" Friendly, efficient staff. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by EUGEN - 30 April 2020
" Friendly staff, very efficient. "
" Very pleasant experience overall, apart from the fact that the car was given to me without any engine oil! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MURCIA, ES - Reviewed by CHRISTOPHER - 27 April 2020
" Firefly very helpful despite the lockdown. "
" Much better service than Interrent/Goldcar. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by COLIN - 14 April 2020
" We booked two different cars from auto- europe, one for all of January, one for all of March both times we were verbally harassed to take out the over priced car Insurance. I am now going to re-look at the way we book our cars for our three months in Spain next January. "
" On collection of the vehicle we were verbally harassed to take out the over priced Insurance, when we refused, the key for the car was put back in the box and another taken from a different box. When we inspected the car the two pieces of damage that was on the sheet were not there but there was plenty of other damage which was not shown on their paperwork, the manager refused to come and look or correct the damage shown on the paperwork, she said take pictures, if that was not acceptable she would cancel the car hire. Never again will I book a car from Firefly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by STEPHEN - 27 March 2020
" Easy website very good value, so a little conflicted about whether to recommend to others. Firefly counter reception very poor but rest of experience was fine. "
" Only 1 member of staff on reception counter initially ( increased to two after about 10 mins & tool best part of 1 hour from arriving at desk to getting car "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 24 March 2020
" Would never book with anyone else "
" Firefly are really great if you take out their full insurance at the time of booking with auto europe. Otherwise, you will be pressured to buy the extras at the counter and I've even had it added without being asked - cost me over €200 as I didn't check the small print "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BELA - 22 March 2020
" Used Firefly through Auto Europe twice this year and found them quite reliable. "
" They tried to sell us extra insurance which we already had. The washer bottle was empty and tyre pressures were very low so would question how carefully vehicles are checked before being sent out. We were told we did not have free breakdown cover. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MARK - 22 March 2020
" Car was fine except for a few minor external scrapes, and the gearbox wasn't great. "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by GLENN - 20 March 2020
" All good. "
" Have used them in the past. Usually a good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 18 March 2020
" See above "
" I ordered the car though Auto-Europe and paid for it on booking. When I picked up the car I was told it would cost another £118 to hire, no reason was given. REALLY POOR SERVICE - I feel I have been scammed!! On returning the car, finding the FIREFLY drop-off was difficult, we had to ask people in the street how to get back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by GAVIN - 17 March 2020
" Auto Europe are an excellent way to book car rental "
" Only issue with firefly was the length of the queue to pick up- sometimes it would be better to pick the next cheapest like centurao or what ever as they had no queues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RAYMOND - 16 March 2020
" Apart from the initial pickup, very satisfied. "
" The gent at the counter tried to con me into taking insurance. I had to stress in almost an argument that I didn't need it. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TADHG - 15 March 2020
" Not with firefly. "
" I filled the car with petrol and got receipt 10km from airport and was penalised €25-00 for not using a filling station closer to the airport. Lady I gave receipt go in Firefly was very abrupt and dogmatic. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 14 March 2020
" Quick pick up and drop off service and friendly staff. "
" Everything went very smoothly. No queue at pick up or drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CORNELIS - 14 March 2020
" Good site, easy comparison of rental companies and very competitive prices "
" Very good experience. Good car, friendly personnel and quite efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by NIGEL - 12 March 2020
" . "
" Car splattered with mud on collection. Car had more damage than shown on the form. Rental desk poorly signposted in airport. Signage takes you to the car park. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by AZIZ - 12 March 2020
" Very comfortable "
" It's amazing, no stress at all. Everything was smooth in the car hire process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 11 March 2020
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 08 March 2020
" Would use again....no problems from start to finish "
" Fast check in and check out. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GREG - 06 March 2020
" Really painless process from start to finish "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 05 March 2020
" Auto Europe's expertise and contacts links up well with the rental market. "
" Firefly were professional and good value. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GARY - 04 March 2020
" Everything went smooth no problems coming or going "
" No problem chap at the company was good so went all smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LESLIE - 20 February 2020
" Had to collect car - darkness prevented thorough check. Scratch on front. On return, told car brand new - must be us. Odometer had appeared to show 2,000 kms when we collected. Absurdly high 204 euros charged. Would be good to see that this work is actually done and not postponed til a number of scratches can be done in bulk. "
" Concerning. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEVE - 15 February 2020
" Good "
" Washer bottle was empty "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DUY - 14 February 2020
" Exellent "
" Great service, could not ask for now "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANEMONE - 14 February 2020
" a.a "
" I purchased vehicle hire for around £50. On arrival I was told that there were extra charges of £119 free mile premium road, vat, SCDWK and taxable charges- goodness knows what that is.... I wont ever hire with firefly again. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by HYWEL - 11 February 2020
" I was told by AE staff that was due a refund and still have not had it 8 days later. Could you please arrange repayment ASAP. "
" I waited for +90 minutes past the pick up time due to staff issues at Firefly, I was told by AE staff that was due a refund and still have not had it 8 days later. Could you please arrange repayment ASAP. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by SOHAN - 11 February 2020
" They are very good and fast fantastic "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 10 February 2020
" See above "
" 40 euro excess because I am over 65 was a comlete shock. I am sure you will be able to ponit to small print to confirm this info was available when I made the decision to use our company. Makes me even more wary of using car rental companies. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DESMOND - 21 January 2020
" I regularly use auto Europe and despite the awful experience with firefly I will return to auto Europe. "
" The hard sell approach for insurance is not appreciated.. How many times should a customer have to repeat that they have their own excess insurance. Then to return the car and be asked for the receipt for the fuel to evidence the car was fueled. Then an argument bc I fueled the car 10 mins from the airport. I will never use the company again.. Customer service stands for more than a cheap price. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JOSE LUIS - 15 January 2020
" The final price of the reserved vehicle has not corresponded exactly with that indicated when I made the procedure online; the price has turned out to be slightly higher than expected as I have verified later with my bank "
" Favorable experience in general, I already knew the company from previous rentals "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MADRID, ES - Reviewed by ALVARO - 14 January 2020
" It was really nice. Good car, staff explained everything (conditions, terms, fees...) Although the had not got car I expected they had given me a similar category car. Only I missed GPS system but... having a smartphone would be enough. I really have in mind this company for next time "
" It was nice. Maybe there were not car that I expect but they gave me a good car. There were not ayn problems at all in check out, car or check in. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by KARL - 06 January 2020
" Very pleasant "
" Very easy rental and no one tried to rip me off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 05 January 2020
" Would use you again. "
" Very positive experience using firefly and car was in good condition and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by CLINTON - 05 January 2020
" I have my own insurance but if you buy the insurance through Autoeurope, it doesn't count for firefly. It's pointless. "
" Staff at the office were very helpful and friendly. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by NICHOLAS - 31 December 2019
" Auto Europe? Are they different from Firefly if so then they want to think about finding a different partner. "
" Queued for two and a half hours to get served. The two girls were so slow that people started to take the fast track ticket which meant those that didn't went steadily backwards. I was third in the queue and ended up fourteenth before I was forced to take a fast track ticket myself. To the girls credit when l complained she did not charge me the 30 Euro for fast tracking. The car was very good and the GPS fantastic and in English. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ROY - 17 December 2019
" The booking through Auto Europe has always been straightforward and i have been using you for a number of years and will continue to for the foreseeable. "
" The booking process at Alicante airport seems to take an excessive amount of time for no obvious reason. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MURCIA, ES - Reviewed by DAVID - 16 December 2019
" I found Auto Europe very polite and extremely helpful. I would unquestionably use their services again "
" Very satisfied. However, only one person dealing with rentals on arrival resulting in a very long wait to be served. I resent having to pay a surcharge for being 75. I'm a more experienced driver!!!!!. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 14 December 2019
" All fine apart from the nightmare drop-off. I've rented through AutoEurope and Firefly many times before without incident. Firefly's immediate damage charge and poor response to my repair invoice request has made me very angry. Will AutoEurope intervene on my behalf? "
" The car was fine. I was so relaxed that I didn't check the car before returning it and some areshole in a white vehicle must have brushed my front left wing without me noticing. I got stuffed with a €258.68 charge but Firefly won't/haven't yet send/sent a repair invoice as requested by my insurance co. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by KENNETH - 14 December 2019
" SEE ABOVE "
" Forced to take CVR cover by counter staff who said that it didn't matter if I had cover with Auto Europe, that I should check my terms and conditions of hire and that if I didn't pay the additional amount I would have to make a new booking. I gave up arguing as my disabled wife was waiting outside for me to pick her up. Disgusted! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GEOFFREY - 14 December 2019
" I have used Auto-Europe now many times in Europe and find them very reliable and very competitive. "
" My flight was delayed by nearly 2 hrs and I arrived to pick the car up at 01.50, I was so pleased to see that a member of staff had stayed back so that I could pick my car up, and there were no more customers to tend to. The cars are not in the greatest of condition, but more than adequate for the price I paid and was certainly reliable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by FILIPPO - 13 December 2019
" Always happy to use Autoeurope "
" Decent company but some hidden costs and fees. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by JEFFREY - 10 December 2019
" Superb "
" Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 08 December 2019
" Auto-Europe excellent but very concerned at Firefly as their service is going down and they no longer leave a spare wheel and jack in the vehicle forcing you to take breakdown cover at over £90 for 4 days! "
" Long Wait to collect the car at the check in counter, over 45 minutes wait, initially 1 staff serving and then a 2nd one came along later. No spare wheel or jack in the hire car vehicle which is very bad. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by DESMOND - 07 December 2019
" Good price, reasonable car, initial experience still a trial of hard sell "
" The usual off-putting hard sell of extra insurance, even after I'd purchased some from you "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by NELSON - 06 December 2019
" Everything was fine apart that the kiosk is out side of the Airport "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by CHRISTOPHER - 05 December 2019
" Very good. "
" Fantastic. Great staff. Great car. Smooth operation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by CLINT - 05 December 2019
" See the above comments "
" I have my own fully comprehensive insurance policy that covers me for 12 months. I also purchased additional insurance with auto-europe. (Around £20 more for 3 days) But Firefly insisted that I bought yet more additional insurance for another £65 for 3 days. 3 days car hire £15 - 3 days insurance fees £100. This will be the last time I use them. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by PEKKA - 05 December 2019
" good all round experience "
" good all round experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ANTHONY - 02 December 2019
" Very helpful information regarding the pre-pickup and on hand to provide support if needed (which we didn't) for the period of hire. "
" A smooth experience from start to finish with no waiting around. Friendly, efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JEFFREY - 02 December 2019
" I would advise anyone booking with Auto Europe not to be tempted to buy their extra insurance cover. "
" Firefly would not accept the prepaid extra insurance purchased from Auto Europe and insisted on me taking out their own extra insurance as well. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SOHAN - 30 November 2019
" Fantastic "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by CHRISTOPHER - 29 November 2019
" Firefly much preferred to Interrent. "
" All fine but never heard anything after leaving car in drop off area and keys in the drop box in the car park. Expected confirmation the car had been checked over and a okay. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DAVID - 29 November 2019
" Easy to do online "
" Experience was o k until just after returning home they took 95 euros from my card and have not responded to my e mail about it "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JENNIFER - 27 November 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by GRAHAM - 25 November 2019
" Satisfactory "
" The car had a number of dents and scratches and not all scratched were recorded on the Check Sheet. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by PEKKA - 25 November 2019
" All worked perfectly "
" All worked perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FREDERICK - 22 November 2019
" Overall very good "
" Everything was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STUART - 22 November 2019
" recommend - I do regularly! I've been using Autoeurope for years. "
" Got charged to take an upgrade I didn't want, as a car wasn't available (despite me turning up at the pick up desk at the time I had stated when booking the car). Apart from that, all was fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by JANE - 21 November 2019
" Excellent service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SUZANNE - 20 November 2019
" Unpleasant pick up experience but on returning the car, which was great, very good experience and lovely staff. "
" Excessive pressure to take out extra insurance by an extremely rude and aggressive person at the desk when I pick up the car. An unpleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 18 November 2019
" As above "
" Great service and very good value. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 18 November 2019
" Could do with making booking in process quicker "
" Had to wait 2 hours when I got to the Firefly desk before I was able to check in because of the que "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MADRID, ES - Reviewed by JUAN - 15 November 2019
" Within expectations "
" The counter need more staff, there were just 3 persons at the and at least 10 customers waiting. The staff made their work very well, but it looks like they were overwhelmed by the amount of customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 13 November 2019
" Always pleasant staff "
" When we dropped the car off there were only 2 staff and a lot of people waiting, it took almost 30 mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ERIC - 10 November 2019
" Good experience will use again "
" Pick up was quick and not too many questions "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by STEVEN - 08 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by GRAHAM - 08 November 2019
" Website easy to use, and no problems "
" Very quick and smooth service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by SUSAN - 06 November 2019
" I have one issue in that Firefly have debited my credit card euro 47.18 on 28th Oct 2029 but I do not know what this is for? How do I query this? The car was delivered back with a full tank of fuel. "
" Everything was fine except I have been debited €47.18 on my credit card but have had no notification what this is for-how do I query this? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DELWYN - 05 November 2019
" Got to hire desk and they told me that the voucher was invalid and I had to hire another car , "
" Always use them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SAMANTHA - 05 November 2019
" Autoeurope easy to book through and reasonable price for the vehicle. "
" Waited nearly one hour to collect the car- not enough staff on the counter for the volume of customers. Counter staff very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by HAIDEE - 05 November 2019
" Good rates and easy booking. "
" Waited 40 mins in Q to pick up car. No water in washer to clean windscreen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by PHILIP - 04 November 2019
" All good. "
" No problems. Car pick up area is in multi storey car park so difficult to see scratches and marks. Could do with some better lighting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by SAULIUS - 03 November 2019
" Long wait, unprofessional.... "
" Extra charges "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by DAVID - 02 November 2019
" Very good, nearly new car "
" Good service , only drawback the wait to check in at the counter "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 31 October 2019
" satisfied "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by PETER - 30 October 2019
" Not good with Firefly to date. No problem with Auto Europe but might need some support from you depending on the response i get from Firefly regarding the extra charge. Will reserve judgement until then. "
" They have charged an extra £82.66 on my credit card. The car was returned ontime, in the same condition as when collected and the petrol tank was full. I have had difficulty on their website making a complete and trying to get a statement of the charges. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by BRIAN - 30 October 2019
" Collecting the car unnecessarily difficult "
" Counter staff only interested in selling Firefly products direct. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MURCIA, ES - Reviewed by MAIDA - 30 October 2019
" I was happy with the service but don't understand a charge of £ 41.84 made to my account after returning the car "
" I have an issue to speak to them about a charge made to me after returning the car .. as it was fully paid and car return full tank of petrol..the charge is of £ 41.84 to my credit card I have not idea way this charges "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
JEREZ, ES - Reviewed by GARY - 28 October 2019
" The only issue is the deposit taken on my credit card is still pending - surely tha should have been returned by now ?? "
" The only issue is the deposit taken on my credit card is still pending - surely tha should have been returned by now ?? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHRISTINE - 27 October 2019
" Excellent value for money "
" Excellent as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ROMAN - 26 October 2019
" Company charged me for a super light scratch 185 Euro. I have claimed at Firefly and Hertz, but did not even get an answer. I have called Auto Europe and have been discussing for 30 minutes with an employee without result. ABsolute no go. Never ever will I book again Auto Europe or Firefly. In addition I will check with my lawyer my possibilities "
" Company charged me for a super light scratch 185 Euro. I have claimed at Firefly and Hertz, but did not even get an answer. I have called Auto Europe and have been discussing for 30 minutes with an employee without result. ABsolute no go. Never ever will I book again Auto Europe or Firefly. In addition I will check with my lawyer my possibilities "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARRY - 26 October 2019
" Very happy with Auto Europe "
" When we picked up the car there was more damage on it than we were originally told , as there was no staff on we had to document it by photos. There was also a problem with the engine making a lot of noise , we were not happy about using the vehicle in case it broke down. So this restricted our journeys. Also there was a problem with the clutch judder. When I returned the car the staff said sorry but that was it ,nothing else was said or offered. So not a happy car hire "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by DAVID - 26 October 2019
" Easy to find a car for the right price "
" They are a excellent company to deal with efficient friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by MAJEED - 25 October 2019
" Excellent service and they upgraded the car for free "
" Excellent service and they upgraded the car for free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 25 October 2019
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by ADRIAN - 24 October 2019
" Nice simple to use website .... "
" Very good. I had heard how they would try to sell me extra insurance, the man on the desk kept saying I didn't need it! (I had taken out their zero excess policy through auto europe) I couldn't find a single scratch or mark on the car. Half the price of what I usually pay to hire a car at that time of the year. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by ANDREW - 21 October 2019
" Have used Auto Europe a number of times without any issue. Very pleased. "
" Everything was perfect. No complications over insurance or anything once I'd selected a full full option with 0 excess. Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DENIS - 20 October 2019
" Sggg "
" Srhhgdd "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GRAHAM - 20 October 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by STEPHEN - 20 October 2019
" My rankle surrounded insurance - I thought I'd paid for insurance cover at the outset - but on arrival I was told I needed to pay further - when I said I wouldn't the guy then threw in a cheaper alternative - I paid for two elements of cover but had the siacomfort of driving on holiday in the knowledge the cover I had was insufficient. I felt from the moment I arrived in the Firefly office the guy was just trying to get more money out of me. been hiring cars on and off for 20 odd years but never felt quite so pressured before. "
" My rankle surrounded insurance - I thought I'd paid for insurance cover at the outset - but on arrival I was told I needed to pay further - when I said I wouldn't the guy then threw in a cheaper alternative - I paid for two elements of cover but had the siacomfort of driving on holiday in the knowledge the cover I had was insufficient. I felt from the moment I arrived in the Firefly office the guy was just trying to get more money out of me. been hiring cars on and off for 20 odd years but never felt quite so pressured before. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROGER - 20 October 2019
" Car fine. Would not use firefly again because of attitude of counter staff "
" Length of time to pick up car because of hard sell by agent for full insurance and insistence on seeing proof of independent excess insurance "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by CHARLES - 20 October 2019
" Auto Europe excellent service and advice. Firefly though, Money grabbing. The car had a big dent; but no problem with mechanics; lovely car. VERY DISAPPOINTED WITH EXTRA 43 Euros charge for flight being delayed / late arrival. Admittedly this was not our fault but Airline's. Firefly did well out of all late arrivals "x " quantity x Euros 43. Nice bonus for them. "
" The car had a big dent; but no problem with mechanics; lovely car. VERY DISAPPOINTED WITH EXTRA 43 Euros charge for flight being delayed / late arrival. Admittedly this was not our fault but Airline's. Firefly did well out of all late arrivals "x " quantity x Euros 43. Nice bonus for them. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 19 October 2019
" Poor Service, no spare wheel in the vehicle which I feel was deliberately removed so if you get a puncture you have to call the breakdown service and pay the extra costs - totally unacceptable. Asked for a spare wheel and was refused. "
" Slow service on pick up, 1 member of staff dealing with several customers who were unhappy. 45 minutes to pick up the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by ALAN - 18 October 2019
" No problems with reservation "
" Hassle free and value for money - only issue was wait at desk in terminal "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by PAUL - 18 October 2019
" Auto Europe is good unless you call to advise of a delay they say they will call ahead to let the car hire firm know but they never do, sending an email that is not monitored by the firms is not OK. This needs looking into and changing. "
" Always a hidden airport surcharge even tho it says included on my voucher, always a huge queue on drop off with no one to check the car back in which if you don't buy no excess leaves you in their hands if you don't have time to wait 1 hour. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by PAUL - 18 October 2019
" Always book through auto Europe but will not use Firefly again "
" When I came to pick up the car there were numerous scuffs and marks. I had to take pictures and go back to the airport terminal to have them all noted. If I hadn't done that they would have charged me for the damage on dropoff. Always beware of this tactic. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 2
MURCIA, ES - Reviewed by DAVID - 18 October 2019
" Not happy with extra charge have used firefly before and been very satisfied "
" We were very disappointed to receive another charge of ,70 euros for my age I was not advised of this at time of booking and do not wish to pay this extra amount "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by PAUL - 17 October 2019
" Never hired a car before which was not checked for any damage on return. Wasn't happy but as the drop off was in a dark multi-story car park and I needed to get my flight not much I could do about it. Just glad the credit card block was only 150€ "
" paying and booking on line was fine. bit of a long wait at alicante airport at the firefly desk to acually get the car. The car needed a service as it didn't run that smoothly. Informed drop off staff on return. We hoovered, washed and filled the car with petrol before drop off. We expected the car to be checked before we left but it wasn't. Not happy about that as we had a 150€ block on our card for any damage. Nothing untoward had happened during the car hire so we expected a full refund of the block (why they call it a block I don't know because they actually take the money) anyway, when I checked my bank for the refund only 102.20 had been refunded - no explanation for the money witheld and I've had no reply from auto europe as to why this happend. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MURCIA, ES - Reviewed by ANNITA - 16 October 2019
" Its the 2nd time I have used autoeurope and will certainly be using you again "
" Excellent staff and service no messing and soon on our way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by KEVIN - 16 October 2019
" Good counter staff "
" Long wait to drop off vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MADRID, ES - Reviewed by VICTOR - 16 October 2019
" No comment "
" Flight was delayed and there was no one at the counter, other rental companies were present. Had to book with another company in the end. I would like a full refund for the rental please "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by DAVID - 16 October 2019
" The car was perfect for our golf trip. "
" No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by KATHRYN - 16 October 2019
" Fantastic all round experience. Only issue is extending the rental period is not possible when you book thru a broker. You either have to pay much higher rate if you extend by a day which I did or you have to return the car and start again from zero. "
" Fantastic all round experience. Only issue is extending the rental period is not possible when you book thru a broker. You either have to pay much higher rate if you extend by a day which I did or you have to return the car and start again from zero. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 12 October 2019
" I LEFT SOMETHING IN THE CAR BY MISTAKE AND I SENT FIREFLY AN EMAIL TO WHICH THEY HAVE NEVER REPLIED. I WAS EVENTUALLY ABLE TO CONTACT SOMEONE AT THE ALICANTE OFFICE WHO CHECKED THE CAR AND SAID IT WASN'T THERE. IT WAS THERE 100% AND THEREFORE SOMEBODY IN THEIR COMPANY HAS STOLEN A DISABLED BADGE BELONGING TO MY WIFE. THEY OBVIOUSLY HAVE THIEVES WITHIN THEIR ORGANISATION AND THEREFORE WOULD NOT RECOMMEND ANYBODY BOOKING FIREFLY AT ALICANTE. "
" FIREFLY CHARGED EXTRA FOR NOT TAKING THEIR INSURANCE "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAN - 09 October 2019
" xc "
" The only issue was having to wait 30-40 mins to collect the car. They had five desks manned so they were trying their best "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by WILLIAM - 09 October 2019
" Had a few rentals with Auto Europe all been problem free "
" Very easy pick up took only 10 mins "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by MICHAEL - 08 October 2019
" From booking the car at home to collecting it at Malaga and returning ghe car at Malaga airport was hassle free. "
" The whole experience was very quick and very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEVIN - 08 October 2019
" As above "
" When I dropped off the car on inspection they pointed out 2 areas of damage which were not listed on the paperwork I had been issued. When they checked the pictures they had on record they could see this had been previously recorded. They need to be better at recording damage and not blaming innocent customers. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by SUSAN - 08 October 2019
" Disappointed charges, should have followed what other people said on the reviews!! "
" I am very disappointed to find that £216.71 has been taken from my credit card with no explanation, I have asked for a breakdown of charges but no response. My booking charges were £57 making this £273.71 for a weeks car hire. I will certainly not be using this company again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
GERONA, ES - Reviewed by ANTHONY - 07 October 2019
" Very good used 3 times this summer. "
" Very good. Would have liked someone to check in vehicle on return to confirm condition met requirement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by JOHN - 06 October 2019
" No problems whatsoever. "
" Quality cars, no fuss. Straightforward procedure if you provide your details in advance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 06 October 2019
" We have had very good experiences with Auto Europe, But our experience with Firefly was not so good. "
" They charged us for damage we did not do, I have sent an email to Auto Europe detailing our experience. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by VASILIJS - 05 October 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by OLUSINA - 03 October 2019
" Service was excellent "
" Good custom "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 02 October 2019
" It's a car rental, not "an experience"! "
" Counter staff slyly tried to charge for extra insurances saying it was part of the deposit, just caught it at the last moment. They denied the charge was the insurance, but it was clearly shown on the contract. Took 20 mins for them to take it off. Interior of the car was filthy. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by CARL - 01 October 2019
" I definitely will be using Auto Europe in the future. Price and service is outstanding. Total peace of mind. Thank You "
" Car was clean and tidy but vastly underpowered. Staff were extremely helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by THOMAS - 01 October 2019
" Not wonderful but okay. "
" Long wait to pick up keys and could have done without the hard sell to purchase extra insurance even though we already had it from another company. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MURCIA, ES - Reviewed by CHARLES - 29 September 2019
" Value for money "
" Straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 28 September 2019
" OK "
" Great - only moan we have is the higher the number the longer the walk in the heat with luggage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by VICTORIA - 28 September 2019
" All good "
" All very efficient and pretty quick process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by SANTIAGO - 28 September 2019
" I am very happy to recommend auto Europe to anyone hiring a car cheap and convenient "
" Good services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DOMENICO - 28 September 2019
" All good, nice car ,very good condition "
" Everithing was good , the car was not the one I was expecting but anyway was very nice , tidy and clean, and also the staff was very friendly . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by EMILIS - 27 September 2019
" Im using autoeurope not for first time and i will continue using your services "
" I was very unsatisfied with return service "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by PEKKA - 26 September 2019
" Had to wait quite a long time to get the car "
" Had to wait quite a long time to get the car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by JANE - 24 September 2019
" I already have shared Autoeurope detaios with family and friends "
" Jose was very efficient although it did take me some time to get to the desk but once there all good. I think you should highlight the pre reg express check in ... it was in small non bold print and lost over a second printed page. But saved a lit of phaffing about! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by COLIN - 24 September 2019
" Overall a stress free experience. "
" The staff member did try to sell me extra insurance before taking the car, but I suppose this is pretty much standard these days, having said that, he wasn't super pushy like some other car rental staff I've dealt with in the past. The drop off was super quick and easy and the car was in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by KIERON - 23 September 2019
" Am just so disgusted how we have been ripped off "
" We could not find a garage to fill the car up and it was absolutely pouring down with rain. The car was returned in good order and had done minimal mileage. I was told there would be a small charge for filling the tank and told them I was extremely sorry we could not fill it up, they have charged us £141.00 which is absolutely disgusting I most certainly will not use them again and will also make it clear on social media they are rip off merchants, I understand the cost of petrol and a small fee for having to fill it up but not £141.00 "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRAHAM - 22 September 2019
" Good price for comp insurance no add ons etc @ check in desk "
" All good will use you again in June 2020 good price no hassles @ firefly check in desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SOHAN - 22 September 2019
" Fantastic "
" Yes l would. Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GLYN - 21 September 2019
" All the booking pick up and return was as smooth as could be. "
" Counter staff we're smashing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LEE - 19 September 2019
" As above we await the response from Firefly as to how we get back the additional £182 we paid on top of the £112 we paid you. Turned out so far to be a very expensive car hire. Car covered in dents and scratches but clean on inside. "
" Staff at Firefly very good on counter however currently in dispute with them as we paid upfront to you for the car and firefly have also charged us for the hire. Average response time to emails is 10 days ... "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by JULIE - 17 September 2019
" Easy to compare "
" Great- the guy at pick up even recommended a good restaurant. He persuaded me to upgrade the car and this turned out to be a v good recommendation because the hills were v steep and it enabled us to be confident to get out and about more away from Granada. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by CLIVE - 17 September 2019
" Good "
" I might not ever book direct as after hiring a car earlier they sent a demand for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 16 September 2019
" Auto Europe were efficient and remarkably good value. I have used them for many years and will continue to do so. "
" The male member of staff when I collected the car was extremely rude and disinterested. I have been using hire cars for many years and I have never experienced anything like it before. It wasn't particularly busy and there were no problems with the transaction so I was shocked by his manner. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by IAN - 16 September 2019
" ssajj "
" Friendly efficient staff. The only problem was that the windscreen and side windows of the car were covered in a thin layer of dried dust and rain that was very difficult to clean off. It made driving into the sun very dangerous and I had to stop and buy a specialist cleaner to try and remove some of the marks. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by LYNNE - 16 September 2019
" I think you are dishonest immoral thieves. I am a journalist and I am going to write about how you operate. Disgraceful. "
" I was persuaded to purcahse another policy at the airport for 312 Euro. Totally dishonest salespeople with your business partners Firefly. They lied throughout and said I'd have to pay excess with the basic policy that came with the car. They didn't point out that all the excess is repayable as long as there is no accident. Absolute rogues and thieves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 15 September 2019
" I have used auto Europe for many years and have always been delighted with service "
" Staff at collection very rude also stated that credit card was blocked after 30 minutes on the phone to uk bank of hey stated transaction had already gone through. Staff just drugged their shoulders and said must be a computer issue. On return stated that they wanted refill off petrol receipt and had to be a location 10 km from airport. This was not shown in contract. Firefly are awful and will not pick them on your site again "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RGRANT - 14 September 2019
" I have used auto europe several times and find the website and voucher easy to understand. I always go for zero excess to save any problems. "
" Good efficient and polite counter staff. Had to wait about 10 minutes for the car but I landed 20 minutes early. Not trying to push all other products like some companies. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by SIMON - 13 September 2019
" Easy to use. Simple website. Good info "
" They,ve improved but still not the most customer friendly experience. Waiting time was better though "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by RUSSELL - 12 September 2019
" Wouldn't like other people to experience this type of greeting. "
" On collection of vehicle we were greeted by a very rude member of staff who we also encountered in December, apart from this the service was good! Think this person needs some extra training!!! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by JASON - 08 September 2019
" Great experience "
" Pickup and dropoff went very smoothly staff were very helpful and polite great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JEANIE - 07 September 2019
" I arrived at Malaga Airport and had to wait over an hour because the Firefly staff member couldn't access his PC as he didn't know the password and his Manager wasn't around. Not impressed! I was then given keys to a Xandero which I had to return 3 days later. I had to take half a day out of my holiday to return that car as it had a failure - a light was constantly lit and and I'd stopped by a garage to have all the tyres and the car checked but they didn't know what it was). Firefly didn't know what the problem was either but were apologetic and gave me the only car they had available; an Opel Corsa with some damage to the left wing. I returned the car, earlier than required on day 7 and fully tanked. I asked if Firefly would provide me with a receipt for the refund of the 185.88 euros (£173.51) deposit I'd paid and they said that they couldn't but that it would appear automatically on my card. To be honest, I had found it odd because Auto Europe had told me a £150 deposit but I thought it was due to the exchange rate. Today I am spending my first weekend home writing a complaint to you because my bank statement shows that today Firefly only refunded me £65.70 instead of £173.51, so £107.81 short and for no reason. I returned both cars in the state I received them, fully-tanked and earlier than required. I am very angry and shall never recommend Firefly to anyone at all. I only hope that Auto Europe will sort this issue out and I am also seeking compensation for the disruption to my holiday and the poor service Firefly provided and now the time I am now having to waste to get my deposit back. I understand that this is entirely Firefly's fault and not your's but I expect you to sort this out satisfactorily. "
" I arrived at Malaga Airport and had to wait over an hour because the Firefly staff member couldn't access his PC as he didn't know the password and his Manager wasn't around. Not impressed! I was then given keys to a Xandero which I had to return 3 days later. I had to take half a day out of my holiday to return that car as it had a failure - a light was constantly lit and and I'd stopped by a garage to have all the tyres and the car checked but they didn't know what it was). Firefly didn't know what the problem was either but were apologetic and gave me the only car they had available; an Opel Corsa with some damage to the left wing. I returned the car, earlier than required on day 7 and fully tanked. I asked if Firefly would provide me with a receipt for the refund of the 185.88 euros (£173.51) deposit I'd paid and they said that they couldn't but that it would appear automatically on my card. To be honest, I had found it odd because Auto Europe had told me a £150 deposit but I thought it was due to the exchange rate. Today I am spending my first weekend home writing a complaint to you because my bank statement shows that today Firefly only refunded me £65.70 instead of £173.51, so £107.81 short and for no reason. I returned both cars in the state I received them, fully-tanked and earlier than required. I am very angry and shall never recommend Firefly to anyone at all. I only hope that Auto Europe will sort this issue out and I am also seeking compensation for the disruption to my holiday and the poor service Firefly provided and now the time I am now having to waste to get my deposit back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SEVILLA, ES - Reviewed by TALIP - 06 September 2019
" Everything was good, but drop off staff was very rude and slow to us "
" Everything was good, but drop off staff was very rude and slow to us "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SHARRON - 06 September 2019
" See above "
" I was very happy with the car and the drop off service (very pleasant young lady) I just wish the counter staff at the booking desk would desist from pushing insurance and now road side assistance and when you refuse they continually tell you the inflated costs on roadside assistance should you need it! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 04 September 2019
" Good range of cars on offer at reasonable prices and easy to book "
" Very little delay in picking up car and no pressure to buy excess cover. Car was as ordered but rather a lot of dents and scratches. Smooth handover upon returning car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PATRICK - 03 September 2019
" Overall very impressed "
" Plenty of staff at pickup point, car was excellent, very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by HELEN - 03 September 2019
" All went smoothly. It was difficult to find the Firefly counter. Better signage is needed at the airport and / or emailed instructions / map of how to find the Firefly team. "
" Firefly staff professional, efficient (fast) and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by NATALIE - 03 September 2019
" I have rented cars for over 19 years and I have never encountered this issue. I will never use this company ever again. "
" It was a complete nightmare, the light for the oil came on less than 24 hours. Road assistance called a tow truck, the gentleman filled the car with oil (it clearly hadn't been checked) the car didn't have any oil, it was below the minimum. After filling it with car with oil the light was still on. The gentleman from the tow truck said he would have to call road assistance again. He spoke to them and they then advised me that he would have to take the car and I would have to go to Madrid (from Galicia, over 600km) to get another car. I refused to let him take the car. I emailed firefly to no avail. They called me 10 days later. All the phone lines were either busy or dead. I called autoeurope and the advisor said there was nothing he could do... After reading online I saw that the specific make and model, could drive between 50 - 100km after being filled, if the light was still on after that, then it would be an issue. I didn't use the car for three days! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by PHILIP - 03 September 2019
" AutoEurope is great but we're at the mercy of European rental car companies which is always the frightening reality...but I always feel covered knowing I booked through AutoEurope and I have an outside party protecting me. "
" Great small car, however when we collected it late at night about 30 minutes into our drive the low tyre pressure light and beeping came on continuously until we found a petrol station to refill the tyres! I thought this was pretty stupid and they should be checking these things before pick up. Counter staff was good but they charged us 850 euro deposit instead of 150 - even though this was discussed at the desk. This could've ruined our holiday if my credit card limit was lower. Also stupid. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by DANIEL - 02 September 2019
" Auto Europe were easy to use and good price. Maybe should check on operation of the companies they act for "
" Staff on desk very very pushy towards an upgrade car. Got very aggressive to me and my wife when I wouldn't take there extra insurance out. Got quite intimidated by them. Threatened that they would find damage after I'd used it and charge me €250 + tax for every mark. Then tried to tell us we had no insurance on the car unless we took there insurance. Will not use again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by VINCENZO - 02 September 2019
" The service was very good but I was not that impressed with the peoguet 206 manual rental car. it was basic and should of got a higher specification of car. I would of liked automatic but they wanted another 130 Euro which I should of negotiated on "
" I have used Fireflay 3 years ago and I have found them to be good. I used your service to get the 0% excess policy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by DENIS - 02 September 2019
" Very Good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by TIMOTHY - 01 September 2019
" Would recommend "
" Delighted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 01 September 2019
" See above, I feel I have somehow ended up paying additional insurance twice to cover the same thing, so a little confusing as to who and where I should have paid this insurance to ensure I paid no access if I had any issues! "
" All worked very well, except the need to pay additional insurance costs to remove any access, I thought I had bought this at initial booking, but was advised I should not have done by the Firefly rep, and therefore had to pay more. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by SIMON - 01 September 2019
" Mostly good. "
" Confusing return signposts at Malaga. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by ARRON - 30 August 2019
" Really good from pick up to drop off "
" Friendly customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TIMOTHY - 30 August 2019
" Very good value and excellent service "
" Probably the best car hire experience I have had at Malaga airport in the 20 years I have been hiring cars from there. The Firefly customer assistant Tania was outstanding despite it being 1145pm and very busy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by WILLIAM - 29 August 2019
" I have been overcharged and I called you on Monday and you requested bank statements and firefly extra charge sheet which I have tried to send using various emails, but it just keeps blocking them You are really hard to contact!!!! "
" bad "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
GERONA, ES - Reviewed by LORENA - 23 August 2019
" Enjoyable "
" Good service and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ANTHONY - 20 August 2019
" Very good "
" Easy with no sales pressure "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by DAVID - 20 August 2019
" Firefly were cheap, however I felt ripped off - I requested GPS when I completed the online enquiry and payment; when I got to Spain they confirmed me that it was only requested as a preference and I ended up paying 60 euros more for something that was probably on the vehicle I had booked anyway. My in laws who were staying with us booked their vehicle, not stipulating GPS, but nonetheless had a car WITH it at no extra cost "
" Firefly were cheap, however I felt ripped off - I requested GPS when I completed the online enquiry and payment; when I got to Spain they confirmed me that it was only requested as a preference and I ended up paying 60 euros more for something that was probably on the vehicle I had booked anyway. My in laws who were staying with us booked their vehicle, not stipulating GPS, but nonetheless had a car WITH it at no extra cost "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by RICHARD - 09 August 2019
" Excellent service and great price!! "
" All went well from the car collection through to drop off. Customer service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SHAUN - 07 August 2019
" I have contacted Autoeuropa, who have been no help at all. You have allowed my money to be stolen. "
" I have had £303.87 + £9.08 bank charges stolen from my bank account. I had paid the extra insurance at the time of booking my rental from you. I was asked to provide my debit card at Malaga! It was to cover for if I lost the car (150 euros). I was told I did not have to pay anything else. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MADRID, ES - Reviewed by LEVENTE - 06 August 2019
" Auto Europe - very good service, good rental conditions "
" long waiting times at pickup and dropoff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JOCHEN - 05 August 2019
" Auto Europe helped and advised me during the stressful time with Firefly. The advice was extremely helpful and sound and allowed me to tell Firefly (nicely) what to do with their insurance. I have had nothing but good experiences with Auto Europe and this was a great example of their value added. I would advise that Auto Europe consider not selling Firefly's or similar operators' services due to the misleading sales objectives / teams. "
" Firefly kept me for almost one hour trying to insist I was 'uninsured' without their additional expensive insurance. So much so that I had to call Auto-Europe for assistance and clarification. I will never use them again. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GERONA, ES - Reviewed by OFER - 02 August 2019
" Love the idea that you can buy from you the full package with the full insurance . They are cheaper online offers for the same deal but you guys are the most trustworthy . Fyi I'm renting 365 days in a year and most of the time more than one vehicle "
" Most friendly rental company specially for a budget . Love the idea that you can buy from you the full package with the full insurance . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 01 August 2019
" Booking experience online was good. "
" No real issues but 2 points to note: 1. the counter staff we were very good but we were waiting a long time to get served. You could definitely do to have more staff on duty. 2. the car was filthy, it hadnt been cleaned inside or washed outside. It was also very battered and scratched, which doesnt give a good impression "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MURCIA, ES - Reviewed by PHILIP - 01 August 2019
" a "
" a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by ANGELA - 23 July 2019
" Again hidden charge for petrol on return, not informed when picking up car, want a receipt for petroleum and told to far away and charge a service charge of 25euro to supposedly top car up with 7 euro of petrol a total rip off "
" Hidden charges a total rip of would never use again "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 16 July 2019
" I have used auto Europe many times and the prices have always been competitive "
" Huge pressure to buy extra insurance even though I told him I had my own cover. He kept saying mine wasn't the same. Car was covered in dents and scratches most of which were not shown on the documents so I had to spend about 10 minutes photographing everything. Car had done virtually 100,000kms. Moral is - it was cheap for a reason! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by KEVIN - 15 July 2019
" Everything made easy from booking to drop off "
" Very friendly staff who made everything easy after our flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by WILLIAM - 15 July 2019
" Found Auto Europe very helpful with booking information. Firefly staff much more pleasant and helpful than last time "
" Very pleasant reception at pickup and also at return. No high pressure to take their insurance "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RICHARD - 15 July 2019
" All good - will definitely use again. "
" Easy pick up, polite staff and a brand new car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by MARTIN - 15 July 2019
" Excellent, don't deal with companies with a poor reputation like Goldcar which I like. Clear to see the results of the seach and all options are full full. "
" Hastle free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by THOMAS - 15 July 2019
" If this matter is resolved to my satisfaction I would probably be happy to use your company again. "
" Although I was very pleased with the car, when I took the vehicle back the female inspector found a two very small marks on the rear bumper (much less than 10mm each) Your policy clarly states only scratches or scuffs greater than 10mm will incur a charge. I have a photo of the marks which I would be happy to send to you. I had missed these marks when I originally collected the vehicle as they are so small and the car park not well lit. I was charged nearly 140 Euros. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANDREW - 11 July 2019
" Overall good experiece apart from overpaying for a manuel not an automatic "
" I paid and ordered aa automatic and with sat nav. I got a manuel and no satnav. We didnt realise untill we were on the road away from the airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by GRAHAM - 08 July 2019
" As above "
" I have already provided feedback to this but, 3 points : 1) I had to provide additional information about scratches on the car before leaving Jerez Airport. 2) The computer system was down when I picked up the car so everything had to be done manually. 3) On returning the car there was a notice on the desk saying 'Back in 15 mins' but it did not say when from ! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by CLIFFORD - 07 July 2019
" Very good serviceu "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by TERENCE CLIVE - 07 July 2019
" If the price is right I will use them again "
" Pleasant staff when i went to the office to find someone to go over the car with me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 05 July 2019
" Mainly very good "
" Not provided with car booked and alternative was smaller fir luggage space. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ELLIOT - 04 July 2019
" No issues with AE whatsoever. "
" I always use this company and has done it dozens times already. This is always challenging when you are dealing with the counter staff. Each and every time they are very insistent on pushing the sale of the comprehensive insurance policy which personally I don't require. This particular time I again didn't request for one however just lately realised I have been charged for this even after agreeing that "I'm going for the deposit". This mere misunderstanding of the counter staff costed me around extra 80 euro which I'm very unsatisfied about. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by PAUL - 03 July 2019
" Will use a different company next time where there is a dedidicated drop off person and you do not have to join the pick up queue, unheard of !!! "
" Shouldn't have to wait in a very long queue to drop off car when you have a flight to catch. Why is there not a dedicated drop off person like there is with every other company ?? Will use a different company next time "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 4
VALENCIA, ES - Reviewed by SHARENDRA - 01 July 2019
" I have previously hired with Firefly, and have had a decent service from them, but this last hire did not go well. I was made to wait to return the vehicle and I was also charged for fuel although the car fuel meter read as full as I had filled it prior to return. I would like to dispute the charge. "
" Picking up the car was fine and the member of staff was very good in arranging the vehicle, but the return experience was very bad. The member of staff was obnoxious, made me wait, and then charged me for fuel although the meter read as full, which I have a photo of. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 30 June 2019
" Good value for money and easy to book "
" Will not rent a 1000cc car again as not economical and under powered Also it would be good to actually get the rental car make and model that you chose as I have never had this experience in the last 15 years of renting cars at least twice a year and sometimes more and it is not just Firefly but all the rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by LAURA - 27 June 2019
" Quick and easy to book. Best price compared to other brokers. I really recommend Autoeurope. "
" Staff in Barcelona was slow and didn't care about people waiting to get their cars (around 40 minutes). Pre-booking didn't make any difference, I also added my details in the firefly website, I had to queue like everyone else, unless I paid 4 euros to be in the priority queue and get my car quickly. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK - 26 June 2019
" I would like to be contacted re the money taken from my account "
" The vehicle was tidy and clean. Problem on drop of they marked diesel down when filled in 10 mile radius then taken money from credit card "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LEE - 26 June 2019
" No comments to make. "
" Excellent booking in facility and very happy with the vehicle. Drop off was not as efficient. The office was not permenantly manned and the doors could only be operated by a staff member. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 24 June 2019
" See above "
" You need to be more clear and upfront about costs. It's baffling and difficult to work out ahead of time. Please can you be more transparent? There's more than a hint of dishonesty when you advertise at £20/day but end up paying much more (five times as much in my case for a 1 day hire). "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GERONA, ES - Reviewed by JOHN - 23 June 2019
" cant fault anything !! "
" cant be better "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by THOMAS - 21 June 2019
" Will use again "
" Oversell of extra insurance even after they were told I'd done it inline with auto Europe "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DAVID - 14 June 2019
" The price you quoted should be the price I pay "
" Got charged more on arrival "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ZSOLT - 11 June 2019
" Amazing "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GAVIN - 06 June 2019
" You should make insurance requirements more clear, when booked we paid for better insurance and then when collected they where still trying to charge us more "
" Long wait to collect car and then staff where very pushy on trying to sell up on insurance tried to charge us another £144 which we declined.then filled up tank to return and was told not filled up enough sk another £25 charge "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by CHRISTOPHER - 03 June 2019
" Auto Europe does what it says on the label - full marks for efficiency and price "
" Once again, ticked all the boxes, no problems, excellent vehicle, very helpful and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by MELVYN - 03 June 2019
" all went very smooth no problems "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALYSON - 03 June 2019
" Good value for money. "
" Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by AYGUL - 01 June 2019
" awful experience and left us with a lot of stress and a lot of payments we wasn't budgeting for. Took away from our holiday as we didn't have the funds to fully enjoy and had to budget tightly for the rest of the holiday. also unable to contact firefly directly due to them not answering the phone and the email address provided by hertz bounces back. "
" When we arrived firefly wouldn't accept our prebooked insurance and we had to pay £350 extra before we could take a car. They then didn't refund our deposit for the fuel even tho we filled up the tank before dropping off. When collecting the car we waited 1 and half hour to be seen by the counter staff! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 29 May 2019
" Paid £100 for a week with a good sized vehicle. No issues on collection? Very helpful at the service desk. And drop off took the best part of 10 seconds. "
" Saw a awful lot of awful reviews for them. But they didn't get the correct insurance. Got the zero excess one and it's an absolute dream. Would happily use again if they kept the good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PAUL - 29 May 2019
" very good "
" No fuss, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by GRAHAM - 28 May 2019
" Happy with service, car, and car return. For my first time drive abroad. "
" First time I've used the company but was with a relative that has used you before. For my experience i found all to be easy to do and help staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by GARY - 27 May 2019
" I use them every week and as a result appreciate the process of collecting and dropping off. The service is always very pleasant except for the summer months when the wait is long and stressful. "
" I use them every week and as a result appreciate the process of collecting and dropping off. The service is always very pleasant except for the summer months when the wait is long and stressful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GARY - 26 May 2019
" Worst ever "
" Terrible lying staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by TIFFANY - 21 May 2019
" I have hired cars all over the world and to say this was easy was an understatement. The site was straight-forward, (waiting for a sting and nothing), insurance was what is said. Arrived in Malaga, (waiting for delays - there were none), waiting for the sting-there wasn't one). Offered an upgrade to a cabrio around £5, (waiting for the sting - there wasn't one). You can't get better than this! Service was great! Only problem, telling my friends and I've been asked to book their next trips! :-( "
" I have hired cars all over the world and to say this was easy was an understatement. The site was straight-forward, (waiting for a sting and nothing), insurance was what is said. Arrived in Malaga, (waiting for delays - there were none), waiting for the sting-there wasn't one). Offered an upgrade to a cabrio around £5, (waiting for the sting - there wasn't one). You can't get better than this! Service was great! Only problem, telling my friends and I've been asked to book their next trips! :-( "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 17 May 2019
" Excellent service from Auto Europe, everything worked out really well, thank you "
" Overall very good, car collection was quite a walk from the Counter/desk "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by IAN - 14 May 2019
" Very good experience "
" Very good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by STUART - 13 May 2019
" Great experience easy pick up and collection. I always know with Auto Europe I won't have a problem "
" Great experience easy pick up and collection. I always know with Firefly were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 12 May 2019
" Could be better "
" Could be better "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by LENKA - 04 May 2019
" Your procedures and systems are fine - but you should not offer Firefly Malaga in your choices "
" Surly arrogant and deliberatly unhelpful counter staff only interested in selling extras I hire cars a lot but have never experienced such poor customer interface I have vowed never to use Firefly Malaga again and have ordered my international staff not to use them at that airport "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by JUAN FRANCISCO - 13 April 2019
" Perfect "
" excellent service, comfortable and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DOUGLAS - 09 April 2019
" Hire of vehicle was excellent. However, I must state that first thing I always ensure is that I book via AutoEurope. Their service is first class and their prices are far and away the most competitive. I would always recommend paying the reasonable premium to get Zero Excess. This makes the whole experience much better with any of the designated hire companies. "
" Firefly provided an excellent service. Waiting time was not too bad and seemed to sufficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 25 March 2019
" All went very well from booking with Auto Europe through the Firefly service. "
" Firefly offer a professional and efficient car hire service in which you can have confidence. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DANIEL - 15 March 2019
" Great prices "
" Always very good to me, used them at least 5 times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NEIL - 13 March 2019
" Easy to do "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEVEN - 24 February 2019
" Fess "
" I enjoyed the experience. However was unable to refuel the car because I could not find a petrol station less than 9km from airport. I normally refill 17 km away but was told this would still incurred a 25 euro charge. I haven't received additional charges ye. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROY - 19 February 2019
" Generally it was fine with the vehicle and the return, as stated earlier the collection was not quite what i am used too with previous bookings. "
" The delay at the rental counter in alicante airport was rather a long wait. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by PETER - 18 February 2019
" Cheap but not at all cheerful. The car was fine but it was the appalling treatment when we returned the car "
" We were treated very very badly when we returned the car. We did return it late, but we had been told before we took the car that the daily charge was £29.99. We were charged £37.99 by the very rude guy who dealt with us. He told us that the charge for late return varies day by day. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DESMOND - 09 February 2019
" Overall, very happy with minimum fuss "
" Nice car, minimum fuss about the usual, trying to frighten you into unwanted insurance, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 29 January 2019
" See above "
" The procedure was fast and efficient. More clarity about collection and return would have been helpful "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by BRIAN - 27 January 2019
" On line process and choice very good. "
" Damage not recorded on collection forms. Fuel tank 3/4 full only. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by CHRISTOPHER - 25 January 2019
" Very clear site, no surprises on collecting the car. "
" Only disappointment is that they automatically added the full insurance which I had not requested and I had to query this and have the charges removed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JULIE - 24 January 2019
" Very good service. Very happy customer. "
" Very good service all round. Staff friendly and helpful. Got an upgrade on the car as they didn't have a small car to rent to us. Didn't realise on the details that we had a 0 excess so had booked one independently but got a refund on it as it wasn't necessary. Not sure if this is a new thing as we have had a waiver excess in the past. Overall very very happy and would use your service and firefly again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FREDERICK - 22 January 2019
" Very satisfied with the overall service "
" Very good service and staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 16 January 2019
" Good service overall and the car performed very well. There was a slight delay on returning the car but we had allowed adequate time for this "
" Generally a good service but there were slight delays on return "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by KEITH - 11 January 2019
" Booking experience was simple and good. "
" Overall experience was good, on pick up woman on counter was distracted by other tasks so took a little longer than should. Vehicle had been washed but not very well as we had to stop and clean the windows and door mirrors on our way out of the airport. Vehicle generally in good condition, however it did have a number of dints and scratches which we couldn't check on pickup as it was located in an dark area of the car park. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by ALAN - 10 January 2019
" I will not hire from firefly again. Slightly higher price for better service. "
" The reservation was for a compact car. I was supplied with a VW Caddy which I would describe as a van. Van was full of dents and scratches and had not been cleaned inside. over 2 hours wait at desk for car. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by DAVID - 07 January 2019
" All as expected but the usual hassle with extra insurances etc. which I have my own cover for. "
" Satisfactory - on airport minimal waiting "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by GEORGE - 07 January 2019
" See comments above "
" Why is it that when you take out the full insurance cover option you get a car that is dented and scratched? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MURCIA, ES - Reviewed by DANIEL - 01 January 2019
" N/a "
" N/a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GILLIAN - 23 December 2018
" Why not be honest about the price when first booking the car. The insurance is a scam "
" Unhappy with the insurance scam "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by KENNISHA - 18 December 2018
" The only fault was they said my car was full with gas, when I got the car it was 1/4 tank. I made the staff aware and they offered me a new car or change the gas amount on the agreement. They were very nice about this. "
" The whole transition was so smooth, from booking to collecting and returning! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MICHAEL - 12 December 2018
" Very good. Would like to add that after this car hire I spoke with Auto Europe for assistance with the hire of a subsequent car having had my credit card stolen) . The person I spoke with went the extra mile to assist me and was instrumental in helping me identify a car hire that accepted debit cards and conducted the interaction very well indeed genuinely seeking to help. Very impressed. "
" I found Firefly professional, reliable and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DAVID - 08 December 2018
" Already listed "
" Already documented - this conducting out and out fraud with assessment of non-existing damage upon return of vehicle - attitude of staff is "what are you going to do about it - we have your credit card deposit!!!!!!" "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by DANIEL - 07 December 2018
" Overall great "
" I always find Firefly efficent and friendly. I would recommend full insurance it's so much easier as you don't have to worry about anything. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by CAROL - 07 December 2018
" I checked the Auro Europe rental voucher and it does not mention the possibility of a Senior driver surcharge. This matter is now being dealt with (I hope). "
" I have already submitted my complaint, that they have suddenly introduced a Senior driver surcharge, although I'd previously rented in Feb and April of this year. Consequently, I will not be using them again. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JAMES - 02 December 2018
" Great! Always a good range of offers with options, eg for excess waivers "
" Friendly, efficient. Car could have been a higher spec - eg engine was quite small for size of car and its lacked power at times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by DAVID - 27 November 2018
" Excellent service "
" Good all round service and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 24 November 2018
" Terrible experience and will recommend to everyone I know to definitely not use Auto Europe or Firefly. "
" I paid you £13.48 on the 12th November to hire a car. I got to the airport and was then told the cars not insured ! So I paid 99 Euros for the insurance. I was told I had to return the car filled up with petrol which I did. I have now been charged £130.20. I've also still got £131 pending. Firefly are an absolute disgrace. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VALENCIA, ES - Reviewed by DAVID - 24 November 2018
" very efficient "
" Speedy service, car was clean but had a lot of scratches on it "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 22 November 2018
" See above "
" For the second time with Firefly when I returned the car, the lady inspecting the vehicle incredibly went straight to th3 most minutest of scratches under the driver side back bumper- this was not recorded on the damage form I had signed, but could easily have been missed - as the car was dirty when I returned it, it was quite remarkable that she even noticed as the tiny scratch was almost impossible to see - they charged me a pre-determined amount of €196 which included an admin fee of €60 - when I asked when if ever the damage would be repaired I was shrugged off with "when my manager decides, maybe after Christmas. I have already cancelled a future reservation with Firefly "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by CHRISTOPHER - 20 November 2018
" First class company "
" Excellent as always and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEXANDER - 19 November 2018
" Not quite up to usual standard "
" Long delay at counter. Staff didn't seem to care. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by STEVEN - 13 November 2018
" Very good "
" Firefly perfect.the customers were slow as they were moaning about paying for insurance.1hour delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REUS, ES - Reviewed by PETER - 13 November 2018
" The full insurance provided by auto europe makes for a fast counter service "
" very efficient fast service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by CLIFFORD - 08 November 2018
" good "
" Took too long to pick up car. But overall a good service. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by JOHN - 08 November 2018
" Not happy! "
" I made a mistake and booked the car for the Friday not the Thursday the day before. I realised this 48 hours of booking. I tried calling the firefly no. At Malaga 34 952 244 942 repeatedly to ask to pick up 24 hrs earlier, but for two days there was no reply. Auto Europe tried as well and no reply either. I spent many hours trying to resolve the problem. All I needed was to pick up the car a day early. Simple one would think, especially so soon after booking, but NO. Sometimes people make mistakes and there should be some kind of customer care or service. I book a car every week and this was my first mistake in 20 years. Shame on you, that you couldnt look after me your client. Customer care is so important to a company. I always go out of my way for people even when they have made a mistake and it always pays off. People remember!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by JASON - 08 November 2018
" All good! "
" All very smooth. We just needed to return to the desk to report a number of marks on the car that weren't recorded on the original agreement and having inspected it before taking it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by JOHN - 06 November 2018
" was a ok ....so far "
" fine "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RICHARD - 06 November 2018
" See above "
" I'll be honest. Having read the reviews i was prepared for the worst. A long wait to be processed and then the old hard sell for Excess insurance and a host of other products at the counter. However, I was, relatively, pleasantly surprised. There was a 40min wait to be processed (which I'm sure must be worse during peak summer periods (we were there in October), but a ticketing system had been introduced which really helped as I didn't have to remain in a queue for this length of time and the family could watch for my number whilst I had a toilet break. The counter was fully staffed and whilst I was made aware of additional products the hard sell was not aggressive or unreasonable. We didn't get the car we wanted but the Dachia was OK and we were able to get 6 people in there plus 3 large suitcases and a pram (bit of a squeeze though and there is definately more space in the galaxy or Zafira - which was advertised on the web site although with the caveat that the car could not be guaranteed so my expectation then became reality). The car was at the terminal which again we had asked for so that was good. The Firefly staff had told me of the damage already present and marked it on my voucher. I was worried this may not be accurate and took a full film and pictures prior to entering the car. It turned out that it was accurate and the damage was where they had marked so again this was good. The car performed throughout the week and we returned it fully fuelled. Signage to the 1st floor firfly rentalcar returns could be improved as I remained waiting in a lane for Gold car when I could have proceeded to a 2nd lane and moved straight to the 1 st floor - which I noticed those in the know (firefly staff) were doing (this cost me 20mins wait which had we been rushing for the flight would have been pretty anoying. There was a wait to be seen to have the car inspected which wasn't well organised and some customers were jumping in front. There was a ticketing system again but it was clearly not being used. The lady who finally inspected the car was very nice and polite and after the inspection she handed back my voucher marking clearly that all was OK and that the tank was full of fuel. Overall the experience was better than I'd expected (although from reading previous reviews I was expecting the worst). There are improvements that can be made with any customer experience but I guess the most important thing for you to take from this is that the customer should not feel as though they are going to be ripped off or lied too or wrongly advised. I'm not saying that this happened to me but this is the image that you need to overcome. FInally the price I paid was very competitive and this was the most pleasing part of my car rental journey - but really it shouldn't be. I want to be able to take my family on holiday and enjoy good customer service when paying for any product but particularly car rental which forms such a piviotal part of the holiday experience. You guys should be saying "Don't worry, we're here to protect your interests and we are putting you first" not "There you go and by the way if you haven't read eveything in the 1000+ Terms and Conditions then tough luck - give us an opportunity and we'll take more money off you"....... it's up to you which you believe is the best business model... "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by JAMES - 05 November 2018
" All round very good "
" Very good, no hard sell for additional insurance, service with a smile "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VALENCIA, ES - Reviewed by DEREK - 05 November 2018
" No issues "
" Never had a problem with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STUART - 03 November 2018
" Been using Auto Europe for years - much more straight forward with the pricing compared to other car hire comparison sites. "
" Have used firefly multiple times at Malaga airport (to the point I know most of the desk staff) - never a problem with the pick up or the quality of the car. The return staff are pleasant but firm (which is completely reasonable - its a tough job) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 02 November 2018
" Truthful & helpful all through the process. "
" Very easy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 01 November 2018
" None "
" Vehicle was clean and well presented. Pick up was efficient and staff obliging. Drop off not so good partly because we found the Firefly drop off point badly signed within the car park. But overall very good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MARCIN - 30 October 2018
" Flawless experience!!! "
" Flawless experience!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REUS, ES - Reviewed by ANDREW - 29 October 2018
" All went as planned and very reasonable on cost "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DARREN - 28 October 2018
" Very happy "
" Our car hire went very well again. They didnt have our vehicles so upgraded us to 3 seven seater vehicles . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BARCELONA, ES - Reviewed by NEIL - 28 October 2018
" Auto Europe provided an economical alternative to booking directly. The process was straight forward and effective. I would use you again. "
" The pick up took 2 hours to complete and they supplied a different vehicle to the one ordered. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 26 October 2018
" Shame - have used you 20x over last couple of years and first big problem "
" Trying to charge us for existing damage that was impossible to see on pick up "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
REUS, ES - Reviewed by MICHAEL - 23 October 2018
" I recently hired a car with Alamo in Florida. All paperwork was completed before I left home so on arrival at Alamo desk I only had to use an ATM to collect my car. Took less than 3 minutes to get car at airport. Much better service than in Europe. "
" Picking up car was okay. Found additional scratches on the car but I returned to the desk and they were added to the damage form. On returning the car had to wait in long queue to hand over keys then was told I didn't need too wait but no sign or box to leave keys in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ERIC - 23 October 2018
" Shame about the wait at the counter to pick up the car (one hour twenty minutes) apart from this very good value ! And the car was fantastic "
" A very long time waiting at the counter to pick up the car (one hour and twenty minutes)apart from that very good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JANET - 21 October 2018
" As above "
" We paid full insurance so were told we didn't need to inspect the car when we picked it up. Only after driving off and coming down a very steep mountain road in pouring rain we realised that there was no window screen wiper on the back window which made it impossible to see out the back of the car. THis combined with the fact the front window screen inside was filthy and difficult to see out of made several trips quite uncomfortable. Also the remote control key NEVER worked so we had to manually open and lock car doors every time. When we suggested to the desk staff when handing in the car we maybe could be compensated for the inconvenience we experienced a very unhelpful desk clerk who refused to listen to our request and said she could not see where we had been inconvenienced by our experiences. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by MICHAEL - 21 October 2018
" N/a "
" We experienced a warning code on the dashboard, we took the car to a local garage, they told us a oil change was required in line with the manufacturers guidelines. We tried on five occasions to contact firefly by phone, no answer, we then sent an email to them asking for guidance, this was three days before our return. No reply has ever been received, we parked the car up for the three days and only used it to return to the airport, we informed the person who checked the car of the code message on the dashboard, they made a note of it on the paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MURCIA, ES - Reviewed by HEATHER - 20 October 2018
" Please see above, can you help with the credit card reservation??? "
" All very good except no staff in car park at drop off and £750 still reserved against our credit card 4 days after car being returned in the conditioned it was hired "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SAMUEL - 20 October 2018
" Not very happy. The tyre pressure light came on immediately as we got in the car before even leaving the airport and so we pumped these up continuously throughout the holiday, which was a lot of hassle. We should not have received the car like this. The guy at the return desk was then incredibly rude and wouldn't serve us all because he wanted to go home even though we were within the return time "
" The man at the desk when we returned the car was incredibly rude and wouldn't serve us because he wanted to go home, even though we were within the return time. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
VALENCIA, ES - Reviewed by CHRISTOPHER - 19 October 2018
" Awful - service at Valencia was atrocious, now Firefly are withholding my deposit and Autoeurope are doing nothing "
" The counter staff we the rudest I have ever encountered and would never use Firefly again - shouting at customers getting details wrong - there was nobody there to drop off car on return and they still owe me 749.41GBP as my deposit has not been returned "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ROY - 15 October 2018
" Have used auto-europe for a number of years now and find the prices to be reasonable and you see clearly what is included. "
" Quick and easy process to collect vehicle at Alicante airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PETER - 13 October 2018
" Fantastic customer experience, no issues, hassle free and no hidden extras. "
" Best hire car experience I have had, I've always had attempts of companies attempting to charge extra even when their websites say there will be no further charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERIKAS - 13 October 2018
" Everything went smoothly. When my flight was late to depart, AutoEurope were great at phoning up the local desk of the car rental company to ensure they are informed and know I will still be arriving. "
" Very smooth experience. Received a better car than booked initially. No problems with any part of the trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANDREW - 13 October 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BARRY - 12 October 2018
" no problems. "
" The car had high mileage and at least 9 dents . "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MURCIA, ES - Reviewed by DENNIS - 12 October 2018
" Easy to use "
" When we collected the car the front windscreen was dirty on the inside making it difficult to see when heading into the sun. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by MAURICE - 12 October 2018
" Booking and updates where so easy. Didn't have information of where Firefly are located a Barcelona airport, which caused a little worry due to our late flight arrival time. Could have done with a map of the rental desk and car collection location and of the nearby fuel station and route for return would have helped. If Auto Europe could have provided that in the case of all hire companies, it would have been V useful. "
" Firefly did not have a car available in the category of my booking. They offered a larger class of car at the same cost. However, that was not suitable due to the larger size and my parking requirements in Barcelona. We accepted a smaller class of car and they then included a second driver. That was a Fiesta with 70K's on the clock, fine in the end.. Firefly marked 2 scratches on the document when they in fact agreed 26 marks. It was noted the fuel was approx 90%. However, I returned full so as not to have a penalty. New front tyres had been fitted, but the wheels were out of balance, causing severe vibration when driven in excess of 100K/hr We requested the car be exchange, but we were told we would have to take the car back to the airport to exchange. I did not have the time to do that and they would not bring a replacement car out. So we drove around below 100k/hr. The 12V socket did not work. this was needed for out navigation equipment charging. Other than those 2 points, that was due to a simple lack of maintenance, the car was fine for the price I had paid. We had a great weekend in Barcelona & Girona Thank you. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MURCIA, ES - Reviewed by DAMIEN - 11 October 2018
" Reception staff friendly, informative and helpful. "
" Reception staff friendly, informative and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REUS, ES - Reviewed by MICHAEL - 10 October 2018
" On this occasion very satisfied overall. "
" On this rental very prompt and friendly service at Reus. Past experience tells me the service is very dependent on which members of staff you come across. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by KEVIN - 10 October 2018
" We have no problem with auto Europe they have been very good,I have recommended them to friends and we are using them again on Friday on our trip to America "
" They took a deposit from our credit card of €150 euros in case of late return or not putting fuel back in,we are used to this but the money is never actually taken out unless you default but they took it on the day of our arrival,as of yesterday the money hadn't been paid back. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by NICHOLAS - 09 October 2018
" Booking the car hire was simple and straightforward. "
" Friendly, efficient staff with a good command of English. Nice little car (Peugeot 208). Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REUS, ES - Reviewed by PETER - 09 October 2018
" As stated above the full insurance provided by autoeurope did not cover the 11 days of Senior Driving. I am 75 years of age and declared this at the time of booking. "
" I was surprised to find that I had to pay an extra 80.39 euros because of a SENIOR DV charge for 11 days. I was not alerted to this by autoeurope at the time of booking. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by JASON - 08 October 2018
" Easy to make a booking "
" SO much better than Goldcar who I rented from last time. Car was in excellent condition, and staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 06 October 2018
" Excellent and Speedy service "
" Excellent and Speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 05 October 2018
" Excellent company and helpful and nice staff Slight worry new price surcharge for over70's. Others are over 75 years age! "
" Firefly are excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN ROBERT - 03 October 2018
" Would definitely recommend "
" Everything was perfect, staff very knowledgeable, car immaculate, very quick at counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PETER - 03 October 2018
" Auto Europe are a good company. Must remember not to book with firefly as they are most unorganised!! "
" As usual a huge queue to pick up the car - almost like it's a surprise that people want a car - we have all booked in advance they should be ready for us and get more staff in place!! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADRIAN - 02 October 2018
" I totally recommend autoeurope !!!! Very genuine company !!!! "
" Very honest staff!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 01 October 2018
" As above "
" quick efficient and pleasant "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by NEIL - 30 September 2018
" all good "
" all good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ANDREW - 28 September 2018
" I use auto-europe often for holiday car rental because the booking online is easy, documents all in english, with good value insurance inclusion options. "
" very good service, and very good queue management at the late-night rental pickup desk inside the airport, easy route to car in the parking structure too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by STEPHEN - 27 September 2018
" Firefly were very quick when presented with Auto Europe paperwork "
" A small queue that closed before we reached the desk, diverted to second queue - very quick and efficient when we got to the desk with Auto Europe paperwork "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 26 September 2018
" Not good "
" When I came to drop the car off at Malaga Airport the lady in the office said she was closing at 10pm. The time on the website for closing is shown as 12midnight. It was about 9.45pm when I got there. The lady refused to take the keys off me or inspect the car and told me to put the keys in the key safe. The car was full of petrol and was undamaged and yet I have now been charged £150.97 on my credit car without any explanation from Firefly. Most unsatisfactory "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by NEIL - 25 September 2018
" Collecting the car was a nightmare but the car provided was smart and the price paid was good. Please sort out the staffing issues at Firefly counter. "
" I had to wait over 3 hours to collect my rental vehicle due to there being only 1 member of staff on the counter and a massive queue. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by LINDA - 24 September 2018
" Smooth system altogether. "
" Very easy to book and a good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRIAN - 24 September 2018
" On the surface ok but still had exert charges I was not aware of. "
" Dreadful. The car was fine but just all out to find extras to charge you for. I ended up paying the same amount again. I'd never use Firefly again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by MARTIN - 23 September 2018
" Service is easy to use "
" I was kept waiting for 20 minutes for the car to be checked. I assume this is punishment for not taking the extortionate insurance. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GERALD - 22 September 2018
" I choose Auto-Europe almost always "
" At check-in, with a pre-paid voucher based upon my declared age (80) when booking via Auto-Europe, I was asked to pay a supplement of 87.40 euros as a "senior driver". I adamantly refused to do so and after some referral by the check-in staff, this charge was then deducted "as a goodwill gesture"!! Why is Firefly trying this con? "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 21 September 2018
" Straightforward process at a fair price "
" Very smooth process - not too pushy on upselling of extras as some companies do "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CHRIS - 20 September 2018
" Please with overall service, will use again on future trips "
" Very pleased with service received during pick up and drop off. Staff polite and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by DANE - 20 September 2018
" as per question 3 "
" office area is very small so a number of us had to queue up outside, maybe you should have signs for car returns with inspection and a different queue for only returns with no inspection which will keep things moving quicker, or someone outside the office who can accept returns. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by ADRIAN - 19 September 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by NIGEL - 19 September 2018
" very good, no problems. "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GEOFFREY - 17 September 2018
" Beware of excess kilometres... very heavy charges "
" Agent demanded I sign to accept car without checking... He was very rude when I refuse/complain u can't sign without viewing car "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GLYN - 17 September 2018
" Always use AutoEurope for my car hire and always extremely pleased with their price and service and free cancellation policy, which i've had to do on one occasion. "
" Used FireFly a few times now and all has been very good to date. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PETER - 16 September 2018
" a good experiance "
" only problem is negotiating airport drop off area and price of petrol "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by BARRY - 16 September 2018
" The staff need to be taken off commission, it is causing unethical behaviour. "
" Hassling customers to spend more money on insurance and upgrading to a diesel car. Very unpleasant when we refused. Fraudulent claim that we had stratched the car in order to charge us an extra e200. Very suspicious check of the car, just went straight to the 'damage' without looking at the rest of the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
VALENCIA, ES - Reviewed by BRENDA - 14 September 2018
" Regular visitor to Spain so used various car rental companies firefly were one of the better cheaper companies. Staff very nice "
" Regular visitor to Spain so used various car rental companies firefly were one of the better cheaper companies. Staff very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by NIGEL - 14 September 2018
" Great way to obtain competitive rental costs from numerous rental companies "
" Process very quick & easy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by BEN - 13 September 2018
" Easy and reliable "
" The reason for not giving full marks on efficiency is because the queue moved very slowly on pick up and there were no return parking spaces available on drop off. But I am still very likely to recommend Firefly as we have rented with them several times without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KEVIN - 11 September 2018
" yes. very good "
" Pick up is always a little slow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LEE - 11 September 2018
" Excellent car hire "
" Excellent value for money when you only require a limited mileage. New car and will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAMES - 11 September 2018
" If I receive my full refund and an explanation I will happily recommend Firefly and Auto Europe as I have used both many times over many years "
" I did not receive an e mail confirming my rental agreement charges. My credit card has now been debited £25.75. I have found a copy of my agreement on the Firefly site and have discovered they have charged for extra km. This is a false reading of my return document which shows 4353 not 6166. I have been told to contact Auto Europe as I made the booking with you. Help please "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ADRIAN - 11 September 2018
" Inconvenient having to go to a different terminal to pick vehicle up and had to wait an hour to collect vehicle "
" Inconvenient having to collect car from a different terminal and having to wait an hour "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by JAMES - 10 September 2018
" Only surprise was that Firefly not represented in Seville airport arrivals but out in car park instead with quite small signs to direct but found them ok anyway and probably better where they are "
" All very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MARCO - 07 September 2018
" CAR DAMAGED ON PICK UP TOLD NOT TO WORRY ALTHOUGH NOT NOTED ON SCHEDULE. THEN CHARGED FOR THE DAMAGE ON RETURN OF THE VEHICLE. "ALFONSO" THE COUNTER STAFF AT FIRST REFUSED TO GIVE ME ANY PAPER WORK BACK AS I SAID I WAS GOING TO MAKE A COMPLAINT. OBVIOUSLY JUST A WAY OF MAKING CUSTOMERS PAY MORE FORE THE RENTAL. AVOID FIREFLY AT ALL COSTS! "
" CAR DAMAGED ON PICK UP TOLD NOT TO WORRY ALTHOUGH NOT NOTED ON SCHEDULE. THEN CHARGED FOR THE DAMAGE ON RETURN OF THE VEHICLE. "ALFONSO" THE COUNTER STAFF AT FIRST REFUSED TO GIVE ME ANY PAPER WORK BACK AS I SAID I WAS GOING TO MAKE A COMPLAINT. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by DAVID - 07 September 2018
" Everything perfect. Thanks "
" Fast friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 05 September 2018
" Auto Europe provided a cheaper quote than Firefly themselves- Well Done. "
" Well established company. Quick service at counter, overall a pleasant experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GERONA, ES - Reviewed by DOUGLAS - 05 September 2018
" This was ok and straight forward "
" Driving back to Girona airport at 5am in the morning and planning to top up the tank which was showing 75% full. Unable to find a garage open,so had to return at 75% full. I no there should be a charge,but £95 was a rip off. Very annoyed with this behaviour. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SARAH - 02 September 2018
" If I am not penalised financially, then I will happily use them again and recommend to friends. If, however, I lose money because of this then I certainly will not. "
" I took the full insurance but the man at the desk still took 850 euros on my credit card instead of the 150. He apologised and said it would not cost me any money. He didn't "block" it, he actually charged it, so when the refund comes back I will lose money on the conversion. I will be making a complaint if I have lost money because of this error. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 01 September 2018
" Will use agsin "
" Excellent car and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DANIEL - 01 September 2018
" Overall, very efficient experience and good value for money. "
" Overall experience was very good. Car was easy to pick up and drop off. Car was to a very good standard and value for money. The only complaint I have is regarding the staff member that booked me in and gave me the car keys. She was pushy in trying to upsel me extra insurance cover and a larger car. She looked at my wife, who is pregnant, and implied in a rude manner that I should be getting greater insurance cover and a larger car. This was quite offensive and left us with a bad taste in our moths. Staff at the drop off location were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by SHELLEY - 30 August 2018
" Easy to compare prices of vehicles and clear what was included and not included. Quick and clear communication. Great service and price. "
" Superb! The staff waited for our flight which was the last of the night and delayed. They dealt with us very quickly and efficiently with a warm smile giving us all the information we needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LISA - 29 August 2018
" Apart from the wait on collection the car was nice and the drop off was easy. "
" The queue for the car was very long. Also I felt pressurised into buying extra insurance even though I had purchased it from iCarhireInsurance.com "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by AMANDA - 26 August 2018
" Such good value - will highly recommend to everyone. Thank you "
" All very straightforward with pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IRFAN - 26 August 2018
" Auto Europe had been generally good unfortunately Firefly charged me extensively for late return. "
" I was unable to return the car on time as I was locked in the hotel car park at 3am in the morning. Firefly had no sympathy and charged me over an above. My fee for weekly rental was £125 but for car being late for 3 days Firefly charged me additional £225. No understanding from the company of me situation and charged me as much as possible, completely unacceptable. I would appreciate if Auto Europe refund me my additional fees as the circumstances was out of my control. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GERONA, ES - Reviewed by PHILIP - 25 August 2018
" no hassles with car rental - very satisified "
" Easy, straight forward and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALLY - 22 August 2018
" Happy with your world class services. Easy and fast to book with you. The website gives you soo many options of your needs "
" I am very disappointed to be charged extra of 48.40 euro for diesel vehicle which i never asked for and never been informed about it by firefly. And when i returned the vehicle the kept saying they told me about it which was not true. Also According to the agrrement for the 150 euro deposit, firefly they were suppose to hold the deposit and not to take from my account. At the end i lost the money due to the exchange rate. £137• 89 were taken from my account and i only got paid pack £ 88.33 which is £49.56 short. I am not happy with this "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SUDHIR - 21 August 2018
" No problems good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by SHARON - 20 August 2018
" Excellent service provided "
" Excellent service provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SIMON - 20 August 2018
" I always go with auto-europe. But, my experience of Firefly hasn't been ideal. "
" The car had damage that wasn't marked on the sheet (do they check the vehicles?) The car didn't have a full tank of fuel when it was picked up. At 100/120KMH the cars wheel was shaking (wheels aren't aligned). I mentioned this to the attendant when I left the car back, and he knew about the issue, yet it hadn't been fixed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by JOHN - 19 August 2018
" No further comments "
" Hi The overall experience was fine, unfortunately I have not received my credit yet regarding Firefly overcharging me for the additional driver and also I informed them of a fault on the vehicle and no one contacted me, furthermore they didn't answer their phone in-spite of calling many times! Re: additional driver. They charged more at counter when collecting the vehicle than what was on the booking and advised to contact customer services for refund, which I did but as yet I have not received my refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NEIL - 15 August 2018
" Everything as expected for a good price "
" No problems, quick pick up and return. Everything as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by KEVIN - 14 August 2018
" Auto Europe are good for comparing and finding the best rates. "
" Get what you pay for. Good value but car was old and not in great condition. Mechanically fine so nothing drastic! Did the job though. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
GERONA, ES - Reviewed by CLAUDIA - 13 August 2018
" You were recommended and We were definitely not disappointed. "
" Friendly, efficient and very good valuefor money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GIORGIO - 12 August 2018
" Ok "
" Ok "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by DAVID - 12 August 2018
" All worked smoothly.. "
" Very rapid drop off Was a bit slow at counter for pickup. Car was excellent.. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SHARMANI - 08 August 2018
" You need to advise Easy jet arrivals in Barcelona that Firefly pick up is in another building a 10-20 minute walk/bus ride away. All other hire car companies nearer but chose this one because it was "in terminal " according to your website, to avoid having to walk far! With 2 people in their 70s and 2 children aged 5 and 6, this was horrendous with the luggage.....Only to be greeted by a ticketing system and 2.5hr wait at the Firefly desk when we finally found it. Unacceptable. "
" It took 2.5hours to get car on arrival. Queue was ridiculous. Took longer to get car than it did to fly London to Barcelona. Very disappointing with 2 elderly and 2 young kids in party. Deal booked included unlimited miles and GPS but paperwork wasnt clear and attempts were made to charge us again until errors were pointed out and checked (and counter staff took sympathy because of the wait). "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by KEITH - 07 August 2018
" I have used auto Europe many times for car hire from Pisa airport over the last 12 years (using Firefly frequently) and have never had a problem. This was my first from Malaga. It is evident from social media that these fraudulent practices are not uncommon "
" Despite refuelling at airport immediately before drop off and having an operative check and sign off fuel level my credit card has been debited £55.25 refuel fee. I have a copy of the vehicle condition report showing 8/8 fuel level on return "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MURCIA, ES - Reviewed by MARTIN - 02 August 2018
" Very good, nice car and all clean and well maintained. "
" Murcia Airport for 7 Days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JUDY - 30 July 2018
" The wait at car collection was 2 hours. Counter was overly aggressive at selling additional items. At car return, the counter said no issue and i found out being charged €55 at my credit card. "
" The only downside is that I have beem charged €55 without knowledge. I am still investigating this with firefly! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by NICHOLAS - 27 July 2018
" As always - excellent "
" Firefly are always excellent - almost brand new car - great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ADELE - 24 July 2018
" Easy, Easy, Easy! "
" Staff were brilliant, car was almost new and in fabulous condition and the price was amazing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 23 July 2018
" I have rented vehicles all over the world. This is the first time I've been fleeced. If you recover my money I will consider doing business with Auto Europe. However, I'm not hopeful you will even reply. "
" The office at Alicante Airport are a bunch of crooks. When I returned the vehicle the girl pointed out a scratch on the back bumper. It was only small enough that you could not see it, unless you specifically did a very close inspection. Ok, I'll assume that the scratch was not there when I picked up the car. However, I was charged €49 + IVA for managing the damage and €160 to touch up the scratch. It is very evident that they're on some sort of a scam. I will most definitely advise anyone NOT TO RENT FROM FIREFLY. CROOKS, CROOKS, CROOKS. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by FIONA - 21 July 2018
" I will use this company again. "
" The member of staff on the counter was exceptional, she was welcoming, friendly and very professional. She upgraded me to a lovely new car so that I did not have to wait. Fantastic customer service! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 20 July 2018
" Fine "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 18 July 2018
" If asked I'll recommend Auto Europe as having provided a good service. "
" Counter staff were excellent but I asked for a Seat Leon or similar and got a Citroen which I didn't like. Perhaps I should have asked to change it - I may do so in future. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by MARTIN - 18 July 2018
" Additional insurances are very expensive!! "
" Did not have a Credit card so could not hire car!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEREK - 17 July 2018
" Overall excellent service and value for money. "
" Very efficient staff at both collection and return. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KAREN - 16 July 2018
" This was the best experience that I have had with a car hire firm so far "
" Was served quickly on pick up and drop off. Different to other car hire places that I have used "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KEITH - 16 July 2018
" No problem with Autoeuropa but be very wary of firefly car rental "
" Upon returning the car which we hired without their excess insure, the firefly rep found a small scratch to the front bumper, which was only visible if you got on your hands and knees. Please make sure future customers travel with a flood light to inspect their car, as the multi storey car park used where you pick the car up from is poorly lit. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
VALENCIA, ES - Reviewed by MARTIN - 16 July 2018
" All went well "
" Staff were very helpful indeed "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
REUS, ES - Reviewed by DARREN - 16 July 2018
" Good service "
" Good service it did what it said on the tin ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by GODFREY - 16 July 2018
" I have used Firefly before and been very satisfied. It was going to be my company of choice, but the new seniors charge will mean that we will move to another company "
" Firefly is introducing a seniors charge for 70+ year-olds which means that we shall not use it again or recommend it to others. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 14 July 2018
" Nice car, pleasant staff at pick up and drop off "
" We had to leave € 150 deposit even though it said on our voucher that no amount of money would be charged to our credit card "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALISTAIR - 11 July 2018
" Pleased as car hire in Malaga is usually a chore "
" Excellant "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by CARA - 10 July 2018
" Would certainly use this company again. "
" Easy process and great vehicle. Pickup and drop off was easy and the staff were helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by JOHN MARK - 10 July 2018
" 5* service. "
" A easy smooth process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by MATTHEW - 09 July 2018
" Good easy booking. As above "
" Car hire is a strange industry full of bad reviews. My advice is check the car with a fine tooth comb on collection. Photograph it in full even if you can't see any damage. Take out your own excess insurance policy in the UK. And then just return it in identical condition and don;t leave the office until it has been checked and you have photographed it again in full. This will save you hassle in time and money... And if you follow those rules then you are laughing. 4 days rental cost £16 in Spain. Fuel was €20 and tools were €25. They treat cars like confetti over there so make sure you are covered with your own excess insurance. Excess policies in UK with zurich are £40 a year... "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by PETER - 07 July 2018
" Quick easy and cheap! Excellent value for money, hassle free and efficient. "
" Can't remember the name of the lady who served me but she was very nice, efficient and displayed good product knowledge, seemed like an excellent member of the team! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by BENJAMIN - 07 July 2018
" Booking was all OK, however I needed to speak to them about changing the arrival time of our collection, they said they were unable to change this and gave me incorrect information telling me that I had a 1 hour window after my collection time. Having spoken to firefly directly they told me that the window was anytime up until midnight and were much more helpful. The auto europe agent obviously needed more training. "
" Good value car hire but shame about the inefficiency of the staff who run the collection point. Arrived at the fire fly desk at the airport with a few people in front of us. Had to wait over an hour before we were served. It was already late having had a 3 hour delay on our flight so was the last thing we needed. The car was very nice though and we had no problems other than this. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMIE - 06 July 2018
" See above, I need this resolved before I get legal advice. "
" I am still in the process of trying to resolve an issue which in summary involves them ripping me off over fuel. The agreement is to receive the car with a full tank. I sent a photo showing all damage found on the vehicle along with my observation that the tank was not full. I did this mearly to cover myself against such charges. I filled the tank and returned the vehicle yet they have had the audacity to try and charge me €43.70 when the tank was full and what's more I didn't even receive it full so have the right to return it in the same manner as long as it's with similar fuel levels which I know 100% it would have been and displayed full tank upon drop off. And another observation is that they obviously do not fill the tanks back up if they are returned short otherwise it would be impossible for me to have received the vehicle in the status I did. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by BERNARD - 06 July 2018
" great service "
" very quick, great service, no problems - would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 06 July 2018
" Booking process very easy , happy with the service provided. "
" Car hire was Firefly , excellent service , no faults to find with car, service , and staff very friendly , will deffo use Firefly again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by FREDERICK - 05 July 2018
" I booked and paid for a car that was suitable for 4 persons and their luggage. After a very long wait I was given a small (defective) car that could only hold one suitcase. I have complained to Auto Europe but my emails have not been answered. This is an unacceptable level of customer service !! "
" Staff were rude and ignored customers while they chatted to each other. They repeatedly told me that my car would be ready in 10 minutes but this was not true. I eventually got a car that was not suitable for my requirements. It had over 73000km and would not have passed the U.K. MOT test. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by MICHAEL - 03 July 2018
" No issues, will and would recommend friend to use the service "
" Very good service, just slow at the reception desk when picking the car up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by SEAN - 03 July 2018
" First class service. "
" Fantastic value and easy pick up and drop off, only complaint was that we tried to call during rental time as we wanted to change our drop off time and we were unable to get hold of anyone to speak to on the numbers we were given, otherwise first class service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STEWART - 02 July 2018
" Excellent service "
" No problems. New car, No problems collecting & returning vechicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 01 July 2018
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by BERNARD - 29 June 2018
" Was on point & no hassle, my only initial disappointment was, it wasn't the make & model of car I was expecting, but to date am quite satisfied. "
" To the point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by MICHAEL - 28 June 2018
" No hassle or extras. All went really smoothly "
" The first time we have picked up a car and not had any hassle and had the full insurance and not been talked into anything else. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by NICHOLAS - 28 June 2018
" Car was rented through firefly, all as expected "
" All very professional, no problems as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEREK - 27 June 2018
" unfortunately there was a major cock-up with my booking which I should have noticed before I got to Malaga but I didn't. Originally I made my booking on-line with my FLIGHT NUMBERS and printed off my voucher but did not notice the dates were wrong...14/6/18-21/6/18 insread of 17/6/18-24/6/18. Nobody from Firefly contacted me when I had not picked up a hire car from them on 14/6/18. Instead I had to pay for a new hire starting 17/6/18 (153.33 Euros) on top of the full payment I had already paid (£46.66). Naturally I hope I can be reimbursed the 150 euros. CAN YOU ARRANGE THAT FOR ME? (or, if not, who do I sort it out with?) "
" See section 5 below (Firefly should AT LEAST tried to contact me when I did not appear to take up the hire car on 14/6/18)> "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICHAEL - 26 June 2018
" Always use Auto Europe for car hire where possible. "
" Took well over 60 mins with a queuing system and 6 staff on the desk. Then a further 20 mins to hike to car in multi storey airport car park. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by RICHARD - 26 June 2018
" Great apart from the damages that were not on the Docs, which I reported to Auto Europe and took pics of about an hour after leaving the Airport. This was a worry for the holiday unfortunately "
" Vehicle was good but damaged and not stated as damaged on the hire document "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by BRENDEN - 25 June 2018
" Great rate and really easy transaction. "
" Fantastic, easy experience throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by THOMAS - 25 June 2018
" Good "
" Counter staff courteous and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by KIM - 25 June 2018
" Arrived at barcelona airport t 2C. there were no sign to point you to the car rental desks/offices so I spent ages, carrying luggage, looking for the car rental area. "
" Good that the pick up office was based in airport, "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by DAFYDD - 25 June 2018
" Good service, I would use them again. "
" Just a ling wait on landing before getting counter service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SOPHIE - 24 June 2018
" Still due money since returning the car. "
" I still have not been reimbursed the money from returning the vehicle with the full tank of petrol. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 23 June 2018
" Good service and good value from Auto Europe. Will use again. Thanks "
" Generally good service, had to wait 10 minutes for the vehicle to be checked in on the return, but all fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GEOFFREY - 23 June 2018
" !!!!! "
" Staff very friendly. Car had lots of scratches, key fob was unreliable. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
MALAGA, ES - Reviewed by ROBERT - 21 June 2018
" All went very smoothly, car very clean, no complaints "
" No problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by RONALD - 19 June 2018
" Always go first to AutoEurope. "
" Convenient and very reasonable. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by STUART - 19 June 2018
" Have always used Auto Europe; the search is good, the price offered are excellent and so is the service when I've had to speak to the company regarding booking amendments / changes when its not been possible to undertake these changes online. "
" As a regular user of Firefly I have found the majority of experiences have been very good. The last time was fine (although there was a 30 min wait to be served) - and the member of staff who served me was very friendly and professional, especially impressed as it was 12.30 am! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DIANE - 18 June 2018
" Easy to book and no problems with either auto Europe or firefly "
" As always, nice small car, exactly what I wanted & Firefly staff helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 18 June 2018
" Excellent from start to finish "
" Excellent service and value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REUS, ES - Reviewed by MEL - 17 June 2018
" Would highly recommend Firefly at Reus as a result of this booking. "
" A very pleasant and hassle free experience, very pleasant and helpful young man at collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by NEIL - 16 June 2018
" great service "
" good customerservice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JANE - 16 June 2018
" Overall a good rental, nice new car, good price, reasonable pick up, but the Valencia office needs to review their car drop off procedures "
" Drop off at Valencia is Airport is terrible, it is time consuming, rude & stressful. I have still not received the invoice from them by email, despite their assurances. Firefly at Alicante Airport is absolutely fine, but it is as though the Valencia office belongs to a completely different company. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RHYS - 12 June 2018
" well done and thank you "
" very easy transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GRAHAM - 12 June 2018
" Auto-Europe : quick and easy. "
" Very keen to sell additional insurance. Horrific excess charges (not a problem as I have an annual policy) and not including roadside assistance is unnacceptable - the call-out fee is EUR400, even though a breakdown is likely to be their fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BEVERLEY - 10 June 2018
" Have used firefly for 5 years or more, very happy with there service "
" Good service, car not as good as normal, but was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by NEIL - 10 June 2018
" Definitely will use again. "
" Great service, price and new clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 10 June 2018
" n/a "
" The young lady who looked after us was excellent, trying to up sell, but not aggressive, like some of the companies you use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JENNIFER - 23 May 2018
" ok. "
" why is there always a problem with excess insurance? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by RONALD - 19 May 2018
" Better than Goldcar who should not be in business. "
" The hire was good. I don't know what would have happened if I had reduced cost by accepting an excess and insuring it separately. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by VERONIQUE - 18 May 2018
" Auto Europe is my go-to European car rental supplier. Love full to full and pricing. "
" Very good overall...but fairly long wait at counter and cld have done with directions to garage. Always friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALISTAIR - 18 May 2018
" N/a "
" N/a "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 17 May 2018
" Easy to book and we got exactly what we ordered. Would be happy to use again. "
" the wait seemed long but was probably about 10 minutes. The counter clerk was efficient and although she offered all the upgrades, did not push to much when we refused them. The car was clean and what we ordered. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by KATHRYN - 16 May 2018
" This company is very efficient. "
" I was given a new car for no extra charge. However when driving in the dark, there was an unusual glare on the windscreen from all bright lights which was very offputting and perhaps it should be checked ou. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 16 May 2018
" It all worked very well. "
" It all worked very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by SARA - 15 May 2018
" No issues "
" Really happy with firefly I have used before and will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by JOANNA - 15 May 2018
" For once it was smooth and efficient and cost effective. Thank you "
" Very efficient and knowledgeable staff. A very different feel to some other rental companies "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 14 May 2018
" I was very happy with the car and the quick return process. "
" There was a delay in getting the car this time. However I was very happy with the car and the quick return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 14 May 2018
" Had no problems what so ever would use again. "
" Thought Firefly were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 13 May 2018
" The car rental went very smoothly .The full to full fuel method is much simplier "
" pleasantly surprised service much improved since i used them previously "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JULIAN - 12 May 2018
" If you do not control your partners, I won't use you. "
" On collection one of the counter-staff was gratuitously offensive and aggressive when I asked for guidance to the car park to collect the car. I will not be treated with such rudeness and will NEVER use Hertz or its subsidiaries again. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
VALENCIA, ES - Reviewed by KEITH - 12 May 2018
" Very good value and setvice "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
REUS, ES - Reviewed by MICHAEL - 11 May 2018
" overall very good on this occasion, but I am still wary as of past experiences usually due to unpleasant hard sell to upgrade excess insurance, "
" On this occasion easy pleasant experience, short wait, pleasant staff member, no hard sell to upgrade, drop off was simply key drop off as office not open until 10.00am "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MURCIA, ES - Reviewed by IAN - 11 May 2018
" Used several times and yet to be disappointed "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by KATHRYN - 10 May 2018
" Yes "
" Staff at girona airport for collection very friendly but it took a while ( nearly 1 hour) to process for collection; signage for finding car park to drop car off VERY poor. Please get the airport to improve or give a map to customers!! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by STUART - 10 May 2018
" Car hire was cheap and we got nice new car to drive. What's not to be pleased about? "
" Had a problem when we came to collect the car as my credit card was being denied - despite having enough cash. Had to ring the bank at midnight and try to sort it. Eventually did and the girl who was serving us was amazing. So helpful and patient. She deserves so much credit and if you could find out who she is and pass on our thanks to Firefly for her it would be appreciated. We were lucky as the guy on the counter sat next to us was a right miserable sod. Someone also had a card issue for him and he didn't care and told him there was 'nothing he could do'. We'd probably be still stuck in Malaga airport if we'd have got him. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REUS, ES - Reviewed by PETER - 09 May 2018
" Received a more expensive car without additional payment. "
" very courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANGELO - 09 May 2018
" Smart pick up system despite complicated airport. "
" Receptionist very rude on the check-out. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by RICHARD - 05 May 2018
" Very good value car rental talk, good service and no hassle!! "
" Friendly, efficient and not too pushy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by KENNETH - 05 May 2018
" You will note I use Auto Europe usually at least twice a year, which accounts for all car hire bookings. Web site easy to navigate and very happy with levels of service particularly when contacting by phone. Professional organisation "
" My experience of Firefly has been marred by their charge to my credit card of £23.50 only noted on my return home, experience from many years of hiring cars is to always ensure "sign off" on returning vehicle, which with Firefly is conducted by counter staff who were very busy dealing with new customers collecting cars, after a long wait I had no option, due to risk of missing flight, but to hand in keys, documents etc unchecked but with comments car left with Full Tank and undamaged during my hire, a common courtesy would be for them to mail me and confirm why they felt need to make charge, I have reported on this separately 3 days ago and await response "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by FRANCESCA - 01 May 2018
" Easy to use and to make amendments online "
" Efficient, courteous, good value for money "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 30 April 2018
" Nothing stands out which shows it was a good experience "
" The staff are the difference between firefly and other renters "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MURCIA, ES - Reviewed by MARTIN - 30 April 2018
" Good online service. "
" The car was a clean late model. Clearer instructions about how to get to the rental parking lot would have been helpful. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GERONA, ES - Reviewed by RODERICK - 30 April 2018
" Seemed to be the best value "
" 10 minutes at most to complete paper work. No pressure sales for extras. Car in excellent condition and a short walk from check in. Return equally easy and completed invoice emailed by the time I was home. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by DANIEL - 29 April 2018
" nice easy experience ,reliable,, super car for the price ,,cheap and honest no sneaking in extra fees it was good "
" very pleased ,,no hassle or fuss,,straightforward and simple,, no hidden extras to pay excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BRIAN - 29 April 2018
" Nothing to complain about which means rental went well "
" No problems, as it should be, staff were good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PETER - 28 April 2018
" No problem with Auto Europe but do not wish to use Firefly again after our very shoddy treatment. "
" Very disappointed with Firefly. Was charged 42.75 euros on returning the car as they said the petrol tank was not full! I had filled the tank up and it was completely full and showed the receipt to the agent. He said it was 8 km short of petrol!!! To charge me over 45 euros is disgusting. I had only just come out of hospital the evening before and was eager to fly home. Never use them again or recommend them. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MURCIA, ES - Reviewed by WILLIAM - 28 April 2018
" pleased overall "
" would use them again "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ERIC - 27 April 2018
" As above. "
" Very quick and easy check in and return of car. Very competitive price, very happy with car and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by TERENCE - 04 July 2015
" Great deal "
" Excellent service "
BARCELONA, ES - Reviewed by JAMES - 03 July 2015
GERONA, ES - Reviewed by CEDRIC - 02 July 2015
" Brilliant Service "
" I could not fault it, perfect service a lot of other companies can learn from you. "
BARCELONA, ES - Reviewed by MATTHIAS - 02 July 2015
" More detailed instructions to find rental desk or location would be beneficial "
" Absolute disgrace. They pretended a master card credit card would only be a debit card. Would not accept it and charge 300 euros extra! First cart given did not have a working key. Unable to lock or unlock the car. Waiting in queue for over an hour. Never again! "
ALICANTE, ES - Reviewed by DOMINIC - 02 July 2015
" Although opted for the "Zero Excess" package, was charged again for no CDW by Firefly therefore more than doubling the cost of hiring - not impressed. I contacted customer services yesterday on return from Spain - waiting to hear "
" Double charging for no excess insurance - fairly dismissive when challenged. Was told the insurance I bought through Auto Europe was "not our insurance". Interesting concept as Firefly are not an insurer. "
SEVILLA, ES - Reviewed by COLLEEN - 02 July 2015
" I ended up needed emergency surgery so had to cancel my trip at the last minute. The airline and hotel gave me my money back, but you wouldn't. Shame on you. Will definitely think about this dismal level of customer service next time I book a rental car. "
VALENCIA, ES - Reviewed by KLYN - 02 July 2015
" car was as stated but we would have liked to have had a choice of a car with a diesel engine "
" good friendly,helpful staff "
BARCELONA, ES - Reviewed by SCOTT - 30 June 2015
" Need to make it clearer that payment must be by main driver's card. I was the main driver but did not have a card. Why this ridiculous policy. It cost me an additional 40 euros which was almost 25% of the hire cost. After hiring cars overseas for a number of years I thought I had finally negotiated the minefield it is, just to get tripped up again. I don't mind having to pay but let me know before I book and certainly before I go abroad. That was 40 euro's from our budget. "
" Need to make it clearer that payment must be by main driver's card. I was the main driver but did not have a card. Why this ridiculous policy. It cost me an additional 40 euros which was almost 25% of the hire cost. After hiring cars overseas for a number of years I thought I had finally negotiated the minefield it is, just to get tripped up again. I don't mind having to pay but let me know before I book and certainly before I go abroad. That was 40 euro's from our budget. "
ALICANTE, ES - Reviewed by GARY - 29 June 2015
" We have a concern about the upgraded insurance we took. with Firefly, Upon arrival they told us the cover was not enough . We were advised to take more cover is case of damage to the vehicle. The cost was an extra 120 euro. We got a car with so many scratches it was impossible to know when they occurred, we would not have been able to prove this upon return if challenged. Day 4 - the vehicle would not start, we contacted the rental company who responded quickly and a recovery vehicle took us back to the airport to exchange. Our policy was full to full, but we could not drive the car to a station, it was on the back of a tow truck. Firefly intended to penalise us. This was rectified - new car supplied with no further issue. "
" upgraded insurance policy - not clear nor good value, ended up buying another at 120 - response to breakdown quick and painless negotiations at the hire desk to get another car - ok, except they wanted to penalise us for tank not being full - even though we could not physically drive the car to a station. We rectified that. We have used firefly in the past with no issues. "
GERONA, ES - Reviewed by JOHN - 28 June 2015
ALICANTE, ES - Reviewed by GERARD - 24 June 2015
" As we have our own extra insurance for rental cars we are constsntly put under pressure to take extra insurance which we have bought before we rent a car, so this can be time consuming at the rental desk. We insure we are fully insured beforehsnd for a rental car thanks "
" So far all the cars have been great, only once when we got home we foubd they had charged us couple hundred pounds extra for insurance we fid nlt request Overall happy to use firefly. "
ALICANTE, ES - Reviewed by MICHAEL - 24 June 2015
MALAGA, ES - Reviewed by STEPHEN - 23 June 2015
" No signposts up at Malaga for Firefly, took a while to find, even after asking people. "
" took too long to get car, must have been in a queue of 12 people and took over an hour. Otherwise satisfied with the service at checkin, very pleasant staff. Good clean car. "
ALICANTE, ES - Reviewed by CLIVE - 22 June 2015
" did what it said on the tin "
" no problems at all very satisfied "
ALICANTE, ES - Reviewed by JAMES - 21 June 2015
" Brilliant system at Alicante Airport, very smooth collection and return. "
" Excellent service, price. "
ALICANTE, ES - Reviewed by MICHAEL - 20 June 2015
" Pushy sales, trying to sell the extra insurance 😎 "
MALAGA, ES - Reviewed by NATALIE - 19 June 2015
" Extra insurance purchased. Firefly at malaga instructed me that your insurance was invalid and was not compatible with their car hire. So I paid extra sgain "
ALICANTE, ES - Reviewed by TERENCE - 17 June 2015
" Very efficient operation. Good website. Good Prices "
" Service Desk polite and helpful. (English spoken) There was NO Pressure selling for additional cover. Car was checked immediately upon return and a zero invoice issued as proof that condition of car was returned FULL of petrol and undamaged during use. Very professional Operation (the best I have experienced for many years) "
MALAGA, ES - Reviewed by JOSHUA - 17 June 2015
" Very cheap "
" firefly wasn't sign posted anywhere in the airport, and basically stated, if I didn't buy their 59 euro insurance, even though I was already covered, then I would likely be charged a lot of money. Felt I had been scammed and forced into taking something we already had. They were pretty poor customer service and signage. Car was fine, even though the clutch was nakered. But again, if I hadn't of got their extra insurance, separate to the one I already bought, I probably would have been charged for it "
MURCIA, ES - Reviewed by IAN - 17 June 2015
" Can you provide details for insurance cover as the CWD and SCDW are too expensive. I am looking for an alternative method of insurance? "
" Insurance CWD and SCWD far too expensive!! "
GERONA, ES - Reviewed by RONALD - 16 June 2015
" Excellent service "
" Very efficient service.Vehicle very clean and easy to access in car park "
VALENCIA, ES - Reviewed by DAVID - 16 June 2015
" Firefly, the hire company, were dismissive of any extra insurance I had taken out with Auto Europe - they were dismissive of any paperwork and unless you can directly influence their behaviour, this is unlikely to change "
" Unhelpful desk staff. Ignored the fact that I had already paid for 'extra insurance' through Auto Europe - they were not interested in my booking paperwork, and despite agreeing not to charge me for any unauthorised extras, they did exactly that. The car condition was less than ideal - not properly cleaned, in or our, with a number of dents and scrapes not recorded. Shoddy, underhand service. I will NEVER hire from them agsin "
GERONA, ES - Reviewed by PETER - 14 June 2015
ALICANTE, ES - Reviewed by SANDRA - 14 June 2015
" Overall, fine experience but we had to wait almost an hour for a children's car seat despite it being on our booking that we would require one. "
BARCELONA, ES - Reviewed by MICHAEL - 14 June 2015
" Very pleasant and helpful staff "
MURCIA, ES - Reviewed by GRANT - 13 June 2015
" We got our car through firefly when i got my credit card statment i was charged £120 for super insurance i didnt ask for the customer service is terrible ask for my money back no can do no good will from yrself r firefly no discount of my next car rental i will tell all my friends and associates to avoid both companies "
" Utterly useless big fat rip off "
REUS, ES - Reviewed by TOBY - 10 June 2015
" Everyone who rented through firefly in front of me in the queue was incredibly dissatisfied with them. They were on the phone to auto Europe who it seemed would do nothing to help. You are a terrible company and I would never use you again. "
" Terrible car hire. Hidden extras which cost me an extra 100 euros. They had one member of staff who was very slow. I had to queue for an hour for my car even though there were only 5 people in front of me. The car was faulty and covered in damage. I'm disgusted with the service I received. "
MURCIA, ES - Reviewed by NEIL - 09 June 2015
GERONA, ES - Reviewed by KESTON - 09 June 2015
" Good service everything was well organised. "
" Very nice car.completely satisfied. "
ALICANTE, ES - Reviewed by JAMES - 09 June 2015
" Regarding Insurance cover. Find this confusing between excess and no excess on quotes and also explanation of what insurance covers and does not cover. Find companies when collecting car can sometimes make this more confusing still as they try to sell you additional full cover. "
" Be good if more clarity with regard to what insurance covers. Surely it would be a better product if comprehensive insurance was built in automatically to the quote rather than a daily charge for the extra full cover. "
ALICANTE, ES - Reviewed by VINOD - 08 June 2015
" Took out Super Cover and was informed it was not valid and was 'bullied' into taking out additional cover. "
" As above - Took out Super Cover and was informed it was not valid and was 'bullied' into taking out additional cover. "
ALICANTE, ES - Reviewed by DALE - 08 June 2015
" Admin at airport was very slow ,took us at least an hour to get car "
MALAGA, ES - Reviewed by ERNEST - 07 June 2015
" I thought that I was covered by my insurance through Auto Europe but was told that I had to have extra cover through Firefly at a cost of 80 euros!!! "
VALENCIA, ES - Reviewed by LYNN - 07 June 2015
MALAGA, ES - Reviewed by PAUL - 07 June 2015
BARCELONA, ES - Reviewed by PAUL - 06 June 2015
" Usual excellent service from Auto Europe "
" Rather unfriendly staff. Car poorly presented on collection-dirty inside and out, no water in windscreen washer reservoir and pressure to purchase additional insurance even though we were adequately covered. "
ALICANTE, ES - Reviewed by CHRISTOPHER - 06 June 2015
" Don't like the way firefly try the hard sell with the insurance once you arrive in Spain. They make you feel like you have to have it and you get a cold/frosty attitude once you tell them you don't want or need the extra insurance "
ALICANTE, ES - Reviewed by BEVERLEY - 05 June 2015
" Staff very helpful when we found a better deal after the original booking. "
" Service picking the car up very good, did not have to wait more than 20 mins in airport. When returned with car member of Firefly staff waiting to check car over, taken into office with orig contract, refund on petrol copy of contract with refund on petrol and confirmation of balance to pay on credit card. Will use Firefly again ( as in last 3 years). "
BARCELONA, ES - Reviewed by GERRIT - 04 June 2015
" Having paid for 'No excess' insurance when booking and having taken out an additional policy in the UK for wheel damage etc. I was asked to take out more additional insurance at the Firefly desk. Despite my protestations, as I considered this was not necessary I was then advised that if I didn't take out the extra insurance I wouldn't have any breakdown cover in the event of a breakdown. To me this appeared to be a type of blackmail as I then had no alternative to pay what in my opinion was an unnecessary extra amount.. On past occasions when booking car hire with Enterprise in Europe the desk staff have accepted that I have full cover. Having returned to the UK I now intend to make a complaint to Auto Europe/Firefly as booking agents. "
ALICANTE, ES - Reviewed by EMMELIE - 02 June 2015
MADRID, ES - Reviewed by JOHN - 02 June 2015
" I used Firefly, and did not see Auto Europe other than paperwork. "
" Always an experience!! Queues and waiting. Endless selection of vehicles offered. Questions on charges not answered, until the paperwork is printed out and all is revealed. "
ALICANTE, ES - Reviewed by NICK - 02 June 2015
" . "
" Pick up and drop off staff very good "
MALAGA, ES - Reviewed by PETER - 02 June 2015
" When I arrived at Malaga, the Firefly representative advised me that, even though I had prepaid for full insurance cover, that I would need to purchase cover from them. They explained that the Auto Europe cover meant that, in the event of an accident, I would have to pay first and then try to reclaim the money off Auto Europe, which they claimed would be difficult and time-consuming. As a customer, this point needs to be clarified, as I feel that I have paid twice for insurance. "
MADRID, ES - Reviewed by DANIEL - 01 June 2015
" When collecting the car we told Firefly that we believed it had been involved in an impact prior to us renting it; they said the damage was normal for Madrid. The front right side tyre must have been damaged before we rented it. The dashboard warning light suddenly came on a day after we had the car and there was a small bulge on the side casing of the tyre. We phoned Auto Europe for advice as no one at Firefly in Madrid would answer the phone. Auto Europe told us to continue to try to contact the Madrid Office but still no response. A mechanic at the local garage said the tyre was 'caput'. I took photos but Firefly were not interested. Surely Auto Europe has some duty of care for its clients as we rented the car through them. "
" Firefly, in Madrid, obviously do not check their cars thoroughly enough before renting them to the next client. We made them aware of several things including a significant impact at the front and a broken side mirror adjuster before we accepted the car. Our holiday was 160km away from Madrid. While we were away the dashboard tyre pressure warning light came on. We tried to contact the Madrid office, roadside and emergency numbers but no one answered the phone. When the emergency number did eventually respond they told us to contact the Madrid office. When no one responded we had to make a decision based on our safety to get the tyre changed at a cost of 85 Euros. When we returned to Firefly in Madrid they refused to accept our claim "
MADRID, ES - Reviewed by EDWARD - 01 June 2015
" Hidden costs. Insurance upon arrival offered at another £100+ to the cost of the hire, "
" Hidden costs. Insurance upon arrival offered at another £100+ to the cost of the hire, made my family and I feel unsafe with the insurance that came with the car. Pressured. "
VALENCIA, ES - Reviewed by GLENN - 01 June 2015
" Hired a GPS and took out the Insurance for 1 week this came to 150 euros which was double the hire of the car, really disappointed in the price of these 2 items. "
BARCELONA, ES - Reviewed by ANDREW - 30 May 2015
" You set us up with firefly and despite paying for excess refund cover with super cover, they insisted our excess wasn't covered and required us to pay a further 68.62 euros in order to do this. The car stunk of smoke and it took 30 mins to hand the car back. An extremely dissatisfying service. "
" See above "
MADRID, ES - Reviewed by ADRIAN - 30 May 2015
" disgraceful and just out to inflate bill with extra insurance that was totally unnessasary. corrupt-put my wife on as main driver without a driving licence just to add insurance!!! "
ALICANTE, ES - Reviewed by SIMON - 30 May 2015
MURCIA, ES - Reviewed by SHONA - 29 May 2015
" Booking was very easy and great value "
" Good service and they didn't tell and sell me lots of things I didn't need or want. Return of car was quick and painless. "
VALENCIA, ES - Reviewed by PHILIP - 28 May 2015
" Provided exact car as ordered but on return charged me extra 31 plus vat as said I had agreed to an upgrade to diesel model.I agreed a refuel service charge as normal not extra for diesel model. Is diesel an upgrade??? Dearer fuel , slower and more gears!!!! "
ALICANTE, ES - Reviewed by GRAHAM - 28 May 2015
GERONA, ES - Reviewed by PAUL - 28 May 2015
MALAGA, ES - Reviewed by ANDREW - 28 May 2015
" Please see comments below as not quite sure where the problem lies... "
" Hi, I purchased the full insurance cover option through Auto Europe. Firefly insisted that this would only cover scratches to our vehicle and damage to a third party vehicle and we ended up paying over 50 Euros for fully covered insurance. Really not happy about this. We were mis sold to by Auto Europe or, as I suspect, Firefly. Can you please advise? "
ALICANTE, ES - Reviewed by GRAEME - 27 May 2015
ALICANTE, ES - Reviewed by ALLEN - 26 May 2015
" Car aerial was missing, so disappointed there wasn't any audio entertainment. Otherwise very good and hassle free "
ALICANTE, ES - Reviewed by ROBERT BEANLAND - 26 May 2015
GERONA, ES - Reviewed by JAMES - 25 May 2015
" Be clear about charges when adding extras at rental location. We were told 4 euros a day for additional driver, only to then find 7 euros additional underage charge for said driver, and 20% tax added on top on the bill. Also our voucher had stated zero excess, but this is not what appeared on the local rental agreement. "
ALICANTE, ES - Reviewed by ROY - 25 May 2015
" Full marks for the way my booking was dealt with. The guy who dealt with me on making the booking on 28 March ( I think ) was really good. Got me a good car at a very good price. "
" Neither helpful nor unhelpful.Just processed my booking and car hand over with minimum of interest.But I am used to the way the car rental staff behave. "
ALICANTE, ES - Reviewed by MALCOLM - 25 May 2015
" it would be good to get a special discount as we hire in Alicante 5 or 6 times a year from on company rather than going to several different ones for the best price "
BARCELONA, ES - Reviewed by MICHAEL - 24 May 2015
" We were not aware of the hidden 25Euro administration charge . "
MURCIA, ES - Reviewed by PAUL - 24 May 2015
" Selection of Firefly worked well "
" Would have welcomed someone being present to inspect the car for damage and other matters before I left with the airport. Did request this but no staff available. Would also comment arriving late at night the parking area is poorly lit. Fortunately I had a small torch but still took some time to inspect the hire car. Staff at Firefly friendly and efficient. Policy of full tank provided and returning a full tank was a far better contract arrangement and to be encouraged. "
MALAGA, ES - Reviewed by ROSS - 24 May 2015
" I purchased what I thought was zero excess from you only to find that I had wasted my money. I bought this extra after speaking to your staff and understood that it covered extras like windscreen damage, exhaust and the underside of the car. This is not the case, Firefly supplied this for an extra 90 making the car hire very expensive. I also found that Firefly's rate for 31 days was considerably less than yours. "
ALICANTE, ES - Reviewed by BARRY - 24 May 2015
" I found a friendly efficient service at your pick up point at in the Alicante Airpoint, so much so I shall be using your services again very soon. "
" What about a discount then, would be appreciated. "
MURCIA, ES - Reviewed by PETER - 23 May 2015
ALICANTE, ES - Reviewed by IAN - 23 May 2015
" Excellent service as usual "
" Only problem was having to be queued for an hour to be served. "
ALICANTE, ES - Reviewed by MARGARET - 22 May 2015
" Desk staff were helpful & efficient. However, the information passed to AutoEurope enabling my choice, was less than accurate. When collecting the car I found that the "Zero Excess" hire I had taken out only covered the bodywork. To cover tyres/glass/windscreen etc I was required to pay an additional 7.6 per day. Also, the cost of hiring the car did not provide for BREAKDOWN and in that event I would be required to cover the cost of recovery unless I took out this additional cover. I find it very hard to believe that a hire car company would not cover breakdown and replace the vehicle FOC. They can of course charge what they like but please, let's have these costs up front for a real comparison with the big car hire companies!!! "
MALAGA, ES - Reviewed by MARIA ISABEL - 22 May 2015
" The only thing I have to say is " There was no wáter" in the wippers "
" No wáter in the wipppers!!! "
MURCIA, ES - Reviewed by JOHN - 20 May 2015
" Everything went very smoothly, with no hassle at all "
" Very good. The best rental experience I have had at Murcia "
VALENCIA, ES - Reviewed by CLYVE - 19 May 2015
" good attitude,to customers and did all that was asked of them. "
" not easy to find in valencia airport as NOT at hertz main desk but in carpark "
MALAGA, ES - Reviewed by DECLAN - 19 May 2015
" We have used your company for years as we find your information is accurate, clear, concise and on occasions when we have had a query, your customer services reps have been helpful and quick to fix problems. "
" Some reviews were very bad and a little worrying. But we had no problems at all. But we looked at our credit card on our return just to check we were not charged for anything. Signs to return car to firefly zone got confusing. "
MURCIA, ES - Reviewed by RAYMOND - 17 May 2015
" It took over 1 hour to reach the front of the Que and then another 45 min while my before i could collect the car keys.The car had a cover panel missing over the fog light (if fitted) As it was after 11 pm and dark I would not use Fire fly again. "
" see above "
MURCIA, ES - Reviewed by MICHAEL - 17 May 2015
MALAGA, ES - Reviewed by KIM - 17 May 2015
" WOULD USE FIREFLY AGAIN.I SAW THE QUE FOR GOLDCAR AND SAID NEVER AGAIN .FIREFLY WERE FANTASTIC.GOOD CAR .FUEL POLICY THE BEST AND NO HASSLE OVER THE INSURANCE.AND AUTO EUROPE WERE GREAT TO . "
GERONA, ES - Reviewed by GARETH - 16 May 2015
" Car allocated (fiat panda) was considerably smaller than the "Opel corsa or similar" paid for. On top of the 90 minute wait for the car with a baby, it wasn't a great start. However, the car was upgraded without charge to a larger group and from then on the car and service was fine. "
GERONA, ES - Reviewed by PETER - 15 May 2015
" Didn't take payment by debit card without adding 200 to the price for insurance. Absolutely ridiculous and borderline fraudulent given that the price quoted and agreed to was not even available. "
" Didn't take payment by debit card without adding 200 to the price for insurance. Absolutely ridiculous and borderline fraudulent given that the price quoted and agreed to was not even available. No rear facing car seat available. Front facing car seats are much more dangerous than rear facing and are not recommended for children until they are 3-4 years old. The lack of availability should be mentioned at the time of booking. "
SEVILLA, ES - Reviewed by ANDREW - 14 May 2015
" All very good except finding out the "supercover" extra insurance I purchased was not from Firefly but yourselves. Firefly told me I was not fully insured & tried to sell me their upgrade for an extra 60 euros.. They were very pushy & didn't seem to know anything at sll about yours or how it worked. I then had to leave a 650 euro deposit as I didn't have theirs on a credit card I didn't have (I'd used a debit card for the booking). Luckily my girlfriend did & we used that. I also spent a long time bith on hold & during a call to yourselves to establish exactly how the insurance worked which cost a small fortune from a mobile. I would likely book direct with the rental company in future for this reason.. "
" The car was great but the woman at the check in desk was the rudest & most unhelpful person I've met in a very long time "
MALAGA, ES - Reviewed by IAN - 13 May 2015
" Very clear and transparent. Great value. Complete confidence in the collision damage waiver. "
" No complaints about the vehicle and service in general but they did try to sell me additional breakdown insurance when I collected the vehicle which I felt was a bit sneaky. "
MADRID, ES - Reviewed by COLIN - 13 May 2015
MADRID, ES - Reviewed by ANDREW - 12 May 2015
" Paid £20 for car rental in Madrid only to find out when i arrive that i have another 63EUR to pay in 'service charges' and 'admin fees' directly to FireFly. No where was this explained when i booked. Completely unacceptable and i won't be using Firefly or Auto Europe again. "
" Paid £20 for car rental in Madrid only to find out when i arrive that i have another 63EUR to pay in 'service charges' and 'admin fees' directly to FireFly. No where was this explained when i booked. Completely unacceptable and i won't be using Firefly or Auto Europe again. "
ALICANTE, ES - Reviewed by JULIE - 12 May 2015
ALICANTE, ES - Reviewed by RAYMOND - 11 May 2015
" Having taken out additional excess insurance the super cover provided by you we were under the impression this insurance was acceptable to the hire company firefly at the desk they tried to force us to take out there own insurance because they did not recognise yours and stating if we don't we wouldn't be covered for breakdown we declined there offer and had over 700 euros on my credit card. "
" All costs and charges should be clearly stated and included in the final price. "
ALICANTE, ES - Reviewed by PHILIP HUGH - 11 May 2015
" OK but bad experience with Firefly - see below. The possibility of extra local charges should be made clear. "
" Your document said I had 'excess refund with Supercover' Firefly charged me 72 euros plus VAT for supercover, not drawing my attention to this fact at the time of taking over the car - a rip-off in my opinion. "
MADRID, ES - Reviewed by FIRAS - 09 May 2015
" I had a very nice experience hiring a car from your company for a month, but unfortunately the price has hicked triple the previous price I paid ..can you helpe!? "
" Firefly is one of the best car hiring in Madrid, it's the best friendly car hiring company..no more no less "
MALAGA, ES - Reviewed by JOHN - 09 May 2015
" Excellent service. Very good and easy to cancel and re-book when the price drops significantly. "
" They need to be more specific how they can be found. eg. Level minus 1 of the car park at the arrivals end and return to the other end of the same level. It would save a lot of time and frustration! "
MURCIA, ES - Reviewed by STEPHEN - 09 May 2015
" My comments relate to Firefly but since I was introduced to them through Auto Europe I cannot separate the two. I firmly believe that San Javier Airport is in its death thralls they are trying to get as much money out of passengers as possible pre-Corvera. The "new" car we had was a wreck, they asked me to sign a document without attempting to explain it to us and which involved another c.80 EUROS, they failed to include a serious dent on their "car condition" report and had no interest in including it until I absolutely insisted. They included it eventually but I had to jump through hoops to get them to do so. They seemed to treat every customer with the same mixture of contempt and disinterest. Hire co's at Alicante more professional. "
ALICANTE, ES - Reviewed by MIKE - 09 May 2015
JEREZ, ES - Reviewed by STEPHEN - 09 May 2015
" The original sterling rate was £15.09 for a weeks rental - excellent. "
" Firefly charged a 21.08 Euro service charge in addition to 56.98 Euros for fuel. Why did Autoeurope not tell me this would be applied? On a positive note Firefly refunded the 56.98 fuel cost because I return the car full - they kept the service charge. On final payment they debited my credit card in Pounds Sterling not Euros without asking me. This gave me an inferior exchange rate. "
ALICANTE, ES - Reviewed by DAVID - 09 May 2015
" There is a massive opportunity to sell a fully inclusive package, include the zero excess insurance! I spent 45 minutes waiting to be pressured into buying the insurance that cost a staggering Euro 88. The price I initially paid bares to comparison to what I had to eventually pay. The Spanish companies really rip you off!! Disgusting "
" A 45 minute wait to buy vastly over priced zero excess insurance. I do not want to use them ever again!!! "
MALAGA, ES - Reviewed by THOMAS EDWARD - 09 May 2015
ALICANTE, ES - Reviewed by DAVID - 07 May 2015
" I had to queue for a good hour to collect the car. When I arrived at the Firefly office there appeared to be only two people attending to customers whereas there were four positions available. When I got to the front of the queue all the positions were staffed. Apart from that I was satisfied with the Firefly experience. "
MURCIA, ES - Reviewed by EILEEN - 06 May 2015
ALICANTE, ES - Reviewed by GREG - 05 May 2015
" 1. No choice on fuel policy when returning vehicle; we were instructed to take the policy where the fuel is assessed by the car hire firm rather than the renter having the choice to fill it. As a result, the renter has NO choice but to suffer the admin fee for the car hire company to check the fuel. This must skirt the bounds of legality. 2. Car hire company insisted that because we chose against their insurances we were liable for the vehicle if it broke down. What if the car is faulty from the start ?? How is this the renter's problem ?? Again, this must be on the border of illegality ? I would love to hear feedback on this ? "
" Long queues, 25min wait and 15mins to process a simple car hire. It simply cannot take this long. I will not use Auto Europe again "
ALICANTE, ES - Reviewed by JOHN - 05 May 2015
" good company to rent from my car was a seat leon bril compact car trouble free .will rent from this company again many thanks "
" good company to rent from bril compact car seat leon trouble free many thanks "
MURCIA, ES - Reviewed by MARGARET - 05 May 2015
GERONA, ES - Reviewed by DAVID - 03 May 2015
" Good efficient service provided with very competitive rates. Now used Auto Europe for two other bookings this year. "
" Good reliable service reasonably quick. "
ALICANTE, ES - Reviewed by ROY - 03 May 2015
" Telephone enquiries were extremely difficult, telephone answering machine message was garbled to say the least, nobody bothered to pick up a phone. A particular member of your staff, was unhelpful to say the least using e mail, his best deal was over £300 more than I eventually paid, thankfully someone with a better understanding proposed an acceptable deal. The car from Firefly was quite acceptable on all counts, but having to stand in a queue for an hour before doing the paperwork was tiring. Car return was quick and easy, I received an e-mail the following day, with an invoice attachment, indicating there were no additional charges to be paid. Very efficient. "
" See above "
GERONA, ES - Reviewed by DAVE - 02 May 2015
" Be careful about the extra charges you will be asked to pay at the car hire company. "
" Because I forgot to take my visa card with me and only my visa debit card. I was told they would have to debit my card with 50 euros and I would not get this back because its a visa debit card. I looked at my emails when I got home. Firefly had debited my account with over £160.thats on top of what I paid when I booked it in the UK . What a bloody cheek of them. "
MURCIA, ES - Reviewed by RICHARD - 01 May 2015
" Good website that sets out the options well. "
" Didn't get the usual pressure to buy additional insurance. "
MALAGA, ES - Reviewed by JOHN - 01 May 2015
MURCIA, ES - Reviewed by RICHARD - 30 April 2015
" I rent cars in Spain aprroximately six times each year and generally find Auto Europe to be the best company at finding me the right combination of car, insurance and fuel options. Just occasionally, for whatever reason, my usual preferences are not available at a reasonable cost and I have had to go elswhere. My next rental will in fact be through DoYouSpain with Centauro due to pricing reasons as zero excess insurance was only available at a substantially increased premium. Doubtless I will return to Auto Europe next time! "
" Good rental company, and you can avoid the "hard sell" of additional insurance options if you make it clear as soon as you arrive at their desk that you don't want to buy their additional insurances. (I have a annual car hire excess protection policy for less than the price of a week's rental company premium. Be prepared to have your credit card blocked for the additional excesses and get through the rental process quickly. "
MALAGA, ES - Reviewed by MICHAEL - 30 April 2015
" The special terms that firms apply are very difficult to work out. "
" Good car. Friendly service. Finding the offices at AGP was very difficult. In particular the office to return the car was shut and dark at 3 pm. It was not signposted and it took us 30 minutes to locate and leave the car. It required us to leave the keys and hire contract in a box. As a result we do not have a copy now. Hopefully we will get the credit for the fuel left as promised. "
ALICANTE, ES - Reviewed by IAN - 28 April 2015
" Very pleased "
" Had to wait for half an hour to be served at the desk in the airport, but staff were fine when I reach the desk. "
ALICANTE, ES - Reviewed by CHRISTIAN - 25 April 2015
" I like auto europe because - (a) prices are competitive (b)it is easy to make an alteration or cancellation (c) the website is easy to navigate and legal conditions are easy to find and ascertain. "
" Their website states that 24 hour roadside assistance is included but the girl at the airport desk stated that it is not. I have since checked and their website clearly states that it is! I presume that it was an attempt to get me to buy the extra insurance. Otherwise I was very happy with the car and I would book with them again. "
ALICANTE, ES - Reviewed by CHARLES - 25 April 2015
" Brilliant. Haven't found better yet. "
" Very good economy car hire. What more do you want ? "
ALICANTE, ES - Reviewed by EDWARD - 21 April 2015
" Very efficient and am very satisfied. "
" excellent "
GERONA, ES - Reviewed by LAURENCE - 19 April 2015
" Very easy process with good customer service "
" As above "
VALENCIA, ES - Reviewed by ANDREW - 15 April 2015
" Good service. Website worked well. "
" Booked a compact wagon, but only got a compact car. Firefly said this was all they had. Travelling with two young children and carrying a buggy and other child-related luggage, this was not ideal. "
MALAGA, ES - Reviewed by JAMES - 14 April 2015
" Found very competitive prices and options compared with going direct to rental companies. Easy to book. Found option to collect and return car with full fuel tank which avoids hefty surcharges. "
" Easy to deal with when picking up and dropping off car. Lack of inspection of car by a rep. at pick-up and drop-off was a little disconcerting but no issues have come up. "
ALICANTE, ES - Reviewed by MARK - 13 April 2015
" spoke to a rep prior who was very good from your end. told needed petrol receite but firefly did not want? "
" told on getting car in car park not to worry about body work, yet had felt at desk about getting insurance ....realise would give me more cover, but could not afford. If i had known bodywork not an issue would be more relaxed about insurence.... Car good and no issues so happy. "
ALICANTE, ES - Reviewed by JANE - 13 April 2015
" all good "
" Felt a bit duped that if the car breaks down Firefly has no blanket breakdown service to hand UNLESS you have bought their extra insurance cover!! "
ALICANTE, ES - Reviewed by BRUCE - 12 April 2015
" Good service all round "
" Good overall service "
MALAGA, ES - Reviewed by CHRISTINE - 04 April 2015
" very satisfied with my car and the price "
" was upset that I had to pay for full tank of petrol at the start of my holiday. every where I have booked before and it is full to full do not take payment from me.also I have my own insurance and they would not take it and I had to purchase their insurance "
MURCIA, ES - Reviewed by PAUL - 31 March 2015
" Previous use of Auto Europe has always been satisfactory. "
" Opel Astra was 11 months old it had done 75,000 Kms crash damage on the front off side wing, every panel scratched. The rear of the car had been involved in a bump. Under side panels badly scratched and dented interior badly cleaned. Stains and serious wear and tear on all seats. The air conditioning filter probably has never been changed as there was an odour from the A/C The car may have had a small engine however it struggled to pull through the gears. And lastly the fuel gauge bearly rested on the full marker on the petrol gauge. In short not impressed and would never use again regardles of cost and would never recommend Firefly....😡 "
MADRID, ES - Reviewed by DUNIA - 19 March 2015
" Easy to deal with and very competitive prices "
" Very friendly and professional staff. All documentation was clearly explained and they made the process very simple. "
MALAGA, ES - Reviewed by SHEILA - 18 March 2015
" Very pleased with service - eapecially price and have already recommended it. We will def use again. "
" Very pleased with Firefly - extremely courteous and efficient. However we are disappointed that we haven't yet recieved refund for nearly full petrol tank. "
ALICANTE, ES - Reviewed by SHEREE - 14 March 2015
" Easy to book "
" Had to wait quite a while to get car, but once at the desk the transaction was easy. Car was very nice and easy to drop off afterwards. "
MALAGA, ES - Reviewed by JAMES - 14 March 2015
" Good service excellent prices "
" tried to sell excess insurance which I already have from Insurefor excess in the UK. Then told me I would not be covered for breakdowns. is this true? "
VALENCIA, ES - Reviewed by MARTIN - 14 March 2015
" Good efficient service "
" Very friendly professional service "
MALAGA, ES - Reviewed by IAN - 13 March 2015
" better info on conditions such as holding deposits by car hire company--I dislike providing their cash flow "
" long delay to collect car car not checked with me and agent present and same on return polite staff "
ALICANTE, ES - Reviewed by SEAMUS - 12 March 2015
" We have been using Auto Europe for a number of years. No proplems with service. Additional Insurance taken out from Auto Europe however was refused as invalid and not recognised by firefly.Quite a shock. "
" First time using Firefly. Sight of short Q compared to the massive one at our usual hire company looked good. Massive Q was quickly processed at rival company while we stood for 20mins without our Q. moving. People were quite angry and frustrated. Firefly seemed neither efficient or competent to deal with processing the small number of customers waiting. Would not be keen to use them again. Firefly also refused to recognise the extra insurance cover we paid for from auto Europe saying it was invalid.Do not book us with this company again please. "
ALICANTE, ES - Reviewed by ANTHONY - 10 March 2015
" Very satisfied "
" Excellent car. Only problem was the wait to sign up for the car. "
VALENCIA, ES - Reviewed by JOHN - 09 March 2015
" All went smoothly from booking to returning car "
" Car provided was excellent consisidering the competitive price. "
MALAGA, ES - Reviewed by MICHAEL - 07 March 2015
" I rent several times a year in malaga and I find autoeurope very competitive. I work for Europcar and find the rates you have on offer better than most other search companies "
" Have used firefly several times and have always been very satisfied with the service and vehicles "
ALICANTE, ES - Reviewed by JOHN - 22 February 2015
" Very easy to use web site. Cheapest rate I could find for my chosen car and fuel policy. Will definitely book again. Many thanks "
" Very easy transaction on pick up. Desk located centrally, car was on site as described. Car received was of a better class than anticipated. Picked up full and returned full with no arguments. Was my third time of using Firefly with no problems. Many thanks "
BARCELONA, ES - Reviewed by DAVID - 20 February 2015
" Easy and clear booking system. Excellent value for money. "
" Efficient service at Barcelona. Car in good condition. "
ALICANTE, ES - Reviewed by JUSTIN - 17 February 2015
" Booking service and price was very good. Voucher came through very quick. I think Auto Europe need to monitor their rental partner's practices a little closer. "
" When we got to the airport we were told that our £0 excess damage waiver didn't cover anything so we were told we had to pay another 60 Euros on top to cover. I argued with them that this was covered within the auto europe rental but they disagreed. Then they couldn't process the 850 Euros deposit on my credit card. I was told the only way to continue the rental was to use my debit card and pay for the 60 Euros cover. So that's what I had to do. It made what was a reasonably priced rental quite a bit more expensive and left a sour note on my birthday Car itself was covered in dents and scratches all over I took photos of every single one as evidence as I didn't trust Firefly after the previous incident. "
ALICANTE, ES - Reviewed by KEITH - 17 February 2015
" Good service, and easy to use. Good value too. "
" Apart from a VERY long wait to collect the car, the service and price were good. Great that they offer a full to full fuel option!! "
ALICANTE, ES - Reviewed by BRIAN - 09 February 2015
" In my eyes you are doing a great job "
" Great company, I am looking for a hire car from 16th April to the 14th may 2015 pick up at san javier airport, I would definitely consider firefly before anyone else if they can get the price right or match the cheapest quote. I have hired twice from firefly and have been impressed by there courteous staff and customer service. I would have no problems recommending Firefly to friends and family "
ALICANTE, ES - Reviewed by PAUL - 25 January 2015
" Initial booking easy with no problems "
" Long wait at Airport desk.Car clean but numerous scratches and dents all over vehicle. "
ALICANTE, ES - Reviewed by DESMOND - 18 January 2015
" Very happy with the way booking conducted and he price was reasonable. "
" I once again would wish one wasn't continually asked about taking out extra insurance, it's an unnecessary delay to booking that should only last a few moments - and the price is outrageous anyway! "
VALENCIA, ES - Reviewed by DEBORAH - 17 January 2015
" Auto Europe offer a fantastic service and their zero cancellation or amendment fee policy means you always get the best price for car hire. Great value and I can thoroughly recommend them to anyone wishing to book car hire. "
" No queues at the rental desk. No pressure selling of their own excess insurance. Overall a pleasant experience. "
SEVILLA, ES - Reviewed by PETER - 11 January 2015
" The vehicle had obvious damage which we had to point out to the office. The staff didn't seem to care very much and an alternative car was apparently not an option. The car otherwise was fine. "
" See above "
BARCELONA, ES - Reviewed by PAWEL - 08 January 2015
" nice, cheap during christmas period, and easy "
" cheap and quick "
ALICANTE, ES - Reviewed by GRAHAM - 02 January 2015
" First class as always never a problem. "
" Service very good and helpful, cars top class. "
MALAGA, ES - Reviewed by RANDY - 08 December 2014
" easy to book and all went as planned. "
" They at the airport, easy to find, no hassles. Very happy with the service. "
ALICANTE, ES - Reviewed by JOHN - 02 December 2014
" Service becoming more user friendly all the time. "
" Good price.The reception was very much understaffed and thus service very slow. Have tried to contact Firefly since return regarding item we left in the hirecar,without success. Can you help? "
ALICANTE, ES - Reviewed by JON - 26 November 2014
" No suggestions to make as I was perfectly satisfied with my experience. "
" The only suggestion I could make is that a map of the area is included as 'complimentary' when picking the rental car up. "
ALICANTE, ES - Reviewed by GERARD - 20 November 2014
" No complaints "
" Good, this time. bad last time as we were charged for services we didn't want. Need to write on their form the damage on the body of the car as you feel they will charge you for it on your return. Staff were helpful, "
ALICANTE, ES - Reviewed by JOHN - 14 November 2014
" Very good, very happy "
" Hertz looked after us in Birmingham, as ther was no reply from firefly "
MURCIA, ES - Reviewed by RICHARD - 11 November 2014
" You could try to stop the car supplier trying to sell unwanted insurance to customers which only lengthens the time taken to obtain the vehicle and upsets customers with their hard sell tactics. "
" Great car, long wait to obtain vehicle as staff try to sell unwanted insurance & unclear position on fuel charges at point of receiving vehicle but overall a good service. "
ALICANTE, ES - Reviewed by KEITH - 10 November 2014
" Very satisfied with Auto Europe. "
" Always happy with Firefly. "
ALICANTE, ES - Reviewed by NIGEL - 09 November 2014
" everything very professional thankyou "
" very slow at pick up got smallest car after booking next size up but after loosing will to live waiting let it go Not terrible just disappointing doubt I will use firefly again "
BARCELONA, ES - Reviewed by JOHN - 05 November 2014
" i was concerned after i had paid for car hire,about negative reviews regarding Firefly but after a number of emails to you about my rental you reassurance regarding this company,were correct, everything was great with the company and the car, so i look forward to future car hire with you, thank you "
" everything was fine "
REUS, ES - Reviewed by JANE - 02 November 2014
" Slow to process at point of collection it appears that they have to start from the beginning each time you collect as car which takes far too long otherwise we were very satisfied with the car and service "
" See above "
MALAGA, ES - Reviewed by ANTHONY - 01 November 2014
" have used auto Europe for a number of years would always recommend "
" fast and efficient "
ALICANTE, ES - Reviewed by ALAN - 31 October 2014
" Very efficient "
" Helpful staff. Good, clean low mileage car. "
VALENCIA, ES - Reviewed by RICHARD - 30 October 2014
" A very good and well presented on-line selective car rental service. I have used it a few times now and find it easy and logical to use and navigate- good work. "
" The rental this time was through Firefly (the Hertz low price option ) which worked very well, however the admin desk was right in the car park area (not in Terminal) and not brilliantly managed. However the car was terrific and I was very pleased with the price and whole rental package. The full fuel or empty back clauses were not easy to follow but I had a full tank on collection and returned it full also. "
VALENCIA, ES - Reviewed by JOHN - 29 October 2014
" Pleased to be allowed to cancel and re-book when lower rates were offered. "
" Glad to see that they now allow return with full tank for refund of fuel charge rather than trying to run tank as empty as possible. "
MALAGA, ES - Reviewed by PHILLIP - 28 October 2014
" We've used Auto Europe many times over the past five years. We've always had good service and have recommended to others. We've already booked our rental car for next March through this site. "
" We were lucky on our arrival there was no queue. A peak times there can be quite a wait before you can collect your care. Only down side is that office is within the car park area. "
GERONA, ES - Reviewed by ADAM - 26 October 2014
" Easy to book nice website and friendly staff on the phone. "
" After seeing negative feedback on firefly I was weary but I had no problems the car was 6 months old clean. A few scratches so I would take photos just in case. The woman on the deal was rude had no time for me as she was going on her break. The paper was shoved in front of me to sign so I took extra time to read through the t&c's to wind her up. I would use firefly again as price was cheap and does what it says on the tin. "
MURCIA, ES - Reviewed by MICHAEL - 26 October 2014
" Making the booking was uncomplicated and the car hire was very well priced. The pick up details need updating as the Firefly office is now INSIDE the terminal building not as given on your information sheet. The Firefly staff were friendly and helpful but finding the car was a little troublesome, I was told it was in bay 5 but this bay was completely empty. I actually found the car in Bay 1 with a little notice above the car saying Firefly 5. The car had scratches to its two front wheels and rear nearside bumper and I reported this damage to the staff. Otherwise the car was clean, well presented and nice to drive. Dropping the car off was straight forward but I would have liked someone to confirm there was no damage and my deposit intact. "
" I've made comments about Firefly above and would add that there was a sticker on the windscreen giving breakdown assistance information, I didn't need it but it was re-assuring to have the information easily to hand. I would use AutoEurope and Firefly again and have already looked for a hire from Alicante Airport for our next visit to Spain. Many thanks. "
MALAGA, ES - Reviewed by MICHAEL - 14 October 2014
" Excellent - easy to use directed me to Firefly "
" Best car hire experience I have ever had. Great price, fast no tricky stuff, very straightforward transaction "
REUS, ES - Reviewed by KATHRYN - 29 September 2014
" They deliver what they promise "
" Very helpful and fair. No problems "
MALAGA, ES - Reviewed by GARTH - 15 September 2014
" AutoEurope's Service & efficiency have always been 1st Class; the problems lie with the dubious methods used by the vehicle suppliers to create confusion over extra payments for insurance. "
" I carry comprehensive Car Insurance specifically for Holiday Car Hire - Firefly along with Goldcar and others, confuse & intimidate as to the dire consequences of not taking out their extra insurance. My ignorance in not Speaking Spanish doesn't help when trying to clarify the situation at the the pick-up [point. "
GERONA, ES - Reviewed by MARK - 31 August 2014
" Very simple booking process "
" Quickest and best care hire experience ever (and there have been many). Firefly provided an outstanding service. "
REUS, ES - Reviewed by KEITH - 25 August 2014
" Very easy, efficient and good value. I regularly use Auto Europe for car hire as I have always found them to be good value and reliable. "
" Seemed okay. Helpful on collection and return of the vehicle. Awaiting refund for unused fuel following return of vehicle. "
GERONA, ES - Reviewed by SHAWN - 14 August 2014
" Will definitely use again "
" Excellent "
ALICANTE, ES - Reviewed by CHRISTOPHER - 11 August 2014
" Great car, Great service! "
" Vehicle spec as quoted and required, perfect transaction - thank you. "
MALAGA, ES - Reviewed by GARY - 19 July 2014
" Very well organised and surprisingly the cosy was low for an excellent little car. "
" All in all a good experience. The only improvement would be the drop off point was a little complicated. "
ALICANTE, ES - Reviewed by PETER - 26 June 2014
" Very cheap. Great deal. Car was superb. The car was filled with optional extras "
" Liked the fact that fuel no longer has to be paid on arrival "
MURCIA, ES - Reviewed by JAMES - 11 June 2014
" Great price and a great service throughout "
" Yet again great service throughout "
REUS, ES - Reviewed by TIMOTHY - 03 June 2014
" excellent service "
" perfect, took one look at my bags and upgraded the car for free. seamless service "
ALICANTE, ES - Reviewed by LINDA - 27 May 2014
" I thought it was fantastic the fact that I could take the car back and was only charged for the petrol I used!! Never experienced this before with any other car hire company. Will definitely always use you from now on. "
" I thought it was fantastic the fact that I could take the car back and was only charged for the petrol I used!! Never experienced this before with any other car hire company. Will definitely always use you from now on. The booth was easy to find and the staff were great. "
MALAGA, ES - Reviewed by JOHN - 22 May 2014
" very good very happy "
" all very good "
ALICANTE, ES - Reviewed by DAVID - 14 May 2014
" Good price and excellent value for money. "
" I have used Firefly regularly and cannot fault them. Excellent company. "
ALICANTE, ES - Reviewed by ALAN - 14 May 2014
" Pleasant staff. Car exactly as ordered & in excellent condition. All as hoped for. "
" Excellent service & pleasant staff "
MURCIA, ES - Reviewed by ROYSTON - 11 May 2014
" Excellent - had to change booking at last minute but handled very well. "
" Large queue at pickup. Could be much faster. Staff helpful "
ALICANTE, ES - Reviewed by SELWYN - 10 May 2014
" very straightforward process "
" able to bring back car with full tank of petrol "
ALICANTE, ES - Reviewed by CAROL - 09 May 2014
" Very easy booking process - good website. "
" Straightforward pick-up and drop-off. Helpful and friendly staff. "
MALAGA, ES - Reviewed by JOHN - 04 May 2014
" Used several times now, and always very competitive prices "
" Having hired vehicles in many countries over the years, this was the first time that I had experienced a mechanical problem, but within half an hour of telephoning, a break-down truck was with me, I was taken back to the offices at Malaga airport, and the car was exchanged cheerfully and without question. Having said that, there were no signs for Firefly where the other car hire companies are based on the basement of the car park, and their offices were not easy to find. "
MADRID, ES - Reviewed by CHRISTOPHER - 02 May 2014
" Easy to use "
" Very helpfull staff. The car was looking worn and shabby but overall good budget rental. "
MURCIA, ES - Reviewed by KIM - 30 April 2014
" Instructions to find the office were not clear, the office was a van in a car park, but not in front of arrivals hall as stated, but if clear on paperwork I would know what to look for. The staff were very polite & helpful, full marks. "
" Good service "
VALENCIA, ES - Reviewed by IAN - 26 April 2014
" Your prices could include a second driver within the price "
" More staff at busy times, it is not good to have to wait for long periods a very hot car park "
MALAGA, ES - Reviewed by GARRY - 15 April 2014
" Plenty of choice of cars AND more importantly options on fuel tank full to full. "
" Lengthy queue and delay in collecting the car. Unwilling to consider my personal Car Excess Insurance Policy. I could have done without the 1 hour wait in the queue to collect the car. "
MALAGA, ES - Reviewed by GRAEME - 08 April 2014
" Cheapest option in comparison sites. "
" I'd rent same again even though: - I was persuaded to pay the £51 CWD to avoid any charges from breakdown, failures, etc. as the 4 day rental was only £29, I figured £80 for 4day rental of a diesel Zafira was acceptable. Only disappointment was that the Zafira already had many paint & light damage and had 83,000 km on clock. Very rare for a hire car to have such high mileage but then it was cheap! "
ALICANTE, ES - Reviewed by STEPHEN - 02 April 2014
" drop fire fly see comments below "
" i have had problems with this company before. they are very aggressive sellers of their own insurance. last time i booked them they billed me for extra insurance even though i told them i didnt need it as i had my own annual policy. this time when i picked up the car there was a dutch person at the counter complaing to them that they had done the same to him. they would not give a refund. on this trip i had a small puncture that would have cost 20euro to repair and they billed me 250 euro excess because that was their charge for tyre damage. it is just a con to try nd make people buy their insurance. 3 new tyres wouldnt have cost 250 euro never mind the simple repair to the tyre. it is sharp practice if not fraud. "
ALICANTE, ES - Reviewed by VICTOR - 01 April 2014
" Very efficient and helpful getting money rtnd from supplier who overcharged "
" Good products but understaffed processing customers. Twice expierienced very long queues. One took me 3 hours to pick up my car "
MADRID, ES - Reviewed by ERIC - 01 April 2014
" Easy online booking process "
" Very old car (100.000km) that made a lot of noise as soon as you were driving over 100 km/h. Furthermore we had to take a bus from T4 to T1 (15Min). This is fine as the transfer is free but is nowhere explained in the reservation. Then the wait to get the car at the Firefly office was 40 minutes!!! The rental was cheap....but unfortunately now I know why. "
MALAGA, ES - Reviewed by JETTE - 18 March 2014
" The ingeneer key on the display Was on When I reseived the car, all Was ok,but I Was worried something Was wrong! "
ALICANTE, ES - Reviewed by GUY - 14 March 2014
" Please explain, when booking, more about the level of insurance cover provided. It is very confusing when arriving at the local rental office to be told I need to buy more insurance. More clarity would be good. "
" I knew that I would be charged for a full tank of fuel. That is why I booked a car with a small tank. But 2 euros a litre - really???? Also to be made nervous by hard sell technique when it came to additional insurance, not good. "
BARCELONA, ES - Reviewed by MARK - 07 March 2014
" AS with all hire firms the car insurance cover ,should be more clear ,not just an add on shock when signing for a rental vehicle "
" car done it job but ive never sean so many bumps scrape scatches dent marks on one car "
BARCELONA, ES - Reviewed by JONATHAN - 04 March 2014
" links on a well designed webpage made the hire of my vehicle very easy and straight forward "
" Obtaining the car from Firefly was a little drawn out but the service - especially as we had to exchange the car - was very good. "
MALAGA, ES - Reviewed by JONATHAN - 18 February 2014
" Very professional and easy to use "
" A very friendly and easy to use professional operation. "
MALAGA, ES - Reviewed by JAMES - 11 February 2014
" Excellent price, service and car. "
" Friendly efficient service. Would prefer to return car with a full tank of fuel, as this cost me a lot of money "
MALAGA, ES - Reviewed by MICHAEL - 10 February 2014
" Superb. fire fly were very, very good "
" Will use again, superb. Everything was simple "
ALICANTE, ES - Reviewed by GRAH - 10 February 2014
" you should offer a loyalty discount and or more flexible fuel terms for regular users. Full to empty for over 3 days cost me a fortune on my booking from the previous week as I returned the car three quarters full. regards Graham King "
ALICANTE, ES - Reviewed by VICTOR - 01 February 2014
" I always manage to find the cheapest prices throught your web site I have just booked through you again for the third time. You also manage to find other competative hire companies apart from GOLDCAR whom I refuse to use as do not like their way of trading.. I have found I have to be patient as you are not always quoting Firefly whom I tend to book throught via yourselves. I always book via Moneysupermarket "
" So far so good although I did look at their charges for any repairs if the extra insurance is not taken out and appear really expensive. Lets hope I drive safely as always. "
MALAGA, ES - Reviewed by WILLIAM - 28 January 2014
" Very easy to book and very good price "
ALICANTE, ES - Reviewed by MAURICE - 20 January 2014
" Auto Europe should ensure that the vehicle rental companies in Spain who have a full/empty fuel policy provide a clear indication of the charge to be made for the fuel on vehicle collection. It is absurd that the charge being made for fuel is more than double the true cost. "
" Collected the vehicle for a 1 month rental. Was asked if I wanted to take the additional wheels/tyres/glass/etc insurance which I politely declined. I was then asked if I wanted the breakdown cover. I stated that I was surprised that this was not included in the standard cost. At this point the Firefly rep became aggressive and stated that if I refused this cover she would not release the vehicle to me. I began calling the Auto Europe help line at which point the rep gave me the key and stated that when I return the car I would have to que for a long time for the vehicle to be inspected or else they would deduct the 400 euro excess from my account. NEVER AGAIN will I use Firefly. "
ALICANTE, ES - Reviewed by MICHAEL - 20 January 2014
" Firefly car good but very slow at booking you in even though there was not a queue. Hired another car from you and Record Go no uk2830038-1. Not happy at them taking 500 euros from our account as guarantee without a proper receipt even though we asked for one.Told it will be refunded 3days after return of the car if all is ok by which time we will be back in UK. Car badly scratched no hub caps or aerial and badly worn drivers side carpet. Not impressed with Record. We have been hiring cars regularly for years as we have a property in Spain and will be hiring again soon but definitely not using Record "
" Not taking so long with check in. Some saying they had been waiting over an hour "
MALAGA, ES - Reviewed by DIANE - 18 January 2014
" I had excellent service from firefly and have already recommended them to a friend. I had a very bad experience with Marbesol which is still on going so was very dubious about going to another car hire company and hiring for an extended period of 36 days! No need to worry it couldn't have been easier. "
" Excellent service "
BARCELONA, ES - Reviewed by PEARL - 02 January 2014
" Very pleased with the car however I only required half a tank of fuel so would have liked to have seen this carried over to my next hire by means of some sort of discount for returning with so much fuel "
" Firefly staff were very polite but some customers had not read the terms and conditions and made the wait for pick up longer than necessary. For regular customers already on the database could there be a fast pick up counter ? "
ALICANTE, ES - Reviewed by STEPHEN - 11 December 2013
" Great car, great price, wonderful staff. Supplier waiting area is shabby which is a shame, Auto Europe is now my preferred car hire company. "
" Wonderful staff but not enough of them in the Reception office. Waiting area is shabby. Return process was painless, Many thanks to a hard working team. "
ALICANTE, ES - Reviewed by CAOIMHE - 10 December 2013
" Satisfied with the service I have received from auto europe. Have used this company before and would do so again. "
" Very disappointed with this company and would not use them again. Flight arrived at 9pm. Upon arriving at the car rental counter located in the car park, I picked upa ticket that placed me in a queue of 8 customers. There were women with young children enduring very cold temperatures having to sit outside on car park seats. One assistant was operating the counter while another went around rental returns.I approached this assistant to inquire as to how long we would wait. She was dismissive, unhelpful and refused to stand and talk to me. When I told her this service was poor, she replied "that's why your car hire is so cheap". Took 90 minutes to finally get car-longest time after hiring cars for years. Absolutely appalled by this service "
ALICANTE, ES - Reviewed by JOYCE - 09 December 2013
" good that there is a fuel friendly policy for short stay. "
" courteous and helpful "
BARCELONA, ES - Reviewed by ISIDRE - 07 December 2013
" Perfect and seamless booking service. 10/10 "
" Quick pickup, very convenient location at Barcelona airport, friendly staff. Drop-off was equally quick and identical to the service I am used to with high end car rental companies such as Hertz and Avis. 10/10 "
BARCELONA, ES - Reviewed by NAOMI - 06 December 2013
" Very good and easy booking. Would recommend "
" Having booked through travel supermarket I wasn't expecting such a great service as my choice was the cheapest. I was greatly surprised. The firefly office was located right outside the terminal building (no bus or transfer to a garage to pick up the hire car) Definitely my first choice next time. "
ALICANTE, ES - Reviewed by STEVEN - 26 November 2013
" Perfect from start to finish. Website easy to follow and the price and service was outstanding. "
" Toatally proffessional service. Friendly and helpful staff and the car was superb. Would use and recommend again. "
ALICANTE, ES - Reviewed by GRAHAM - 26 November 2013
" No issues with Auto Europe , I have used you in the past & will again. "
" Not happy with Fire Fly for the following reasons :- 1. Not enough staff to process booking we arrived at the desk at 20:15 hrs & didnt get the keys until 21:30 ( only 2 on duty) taking 1 hrs 15 mins 2. Requested to take out extra insurance was only on hire for 2 days but they charged me for 5 days when questioned they said it was there minimum. The car its self was fine its just the booking service which was very poor & the way they charged me for 5 days insurance when I only hired the car for 2 days "
BARCELONA, ES - Reviewed by ROBERT - 25 November 2013
" we booked a opel astra or similar, so were very pleased when we were given a renault megane. I have the same here in England. So hope we get the same next time we come. Had a bit of trouble finding the office but did so.thank you, staff were helpful "
" when walking through to building B it would be helpful if it had a sign to say FIREFLY office outside "
ALICANTE, ES - Reviewed by ROBERT - 13 November 2013
" The booking desk was not easy to find for me I had not been to this airport before. The car hired developed a fault with the temperature warning light which disappeared after about 5km everytime I used it. . I checked everything over and topped up the water above the min mark. It was a cause for concern as I had to drive to the airport for a flight not knowing if there would be an issue or not. the price was the only redeeming feature. "
" comments as above which spoilt the journey back to the airport "
MALAGA, ES - Reviewed by RUDOLPH - 13 November 2013
" I do not like the collecting car with full fuel tank and having to return it empty. Even after 5 days of much driving it was still only half full when I took it back. This is obviously how they make their profit! In future I will use only companies that make you take tank back Full. "
" I like the ticket system but they could have more posters directing the cars on the return. It took me a while to find them. Their brand posters have low visual impact. "
VALENCIA, ES - Reviewed by JON - 12 November 2013
" I think it's great that you state from the initial page the rental company's fuel policy. Having been stung in the past with ridiculous fuel charges I really appreciate being made aware of the policy from the beginning. "
" There was a bit of a hard sell for top up insurance which I refused as I had a zero excess policy and the only things not covered were windows and tyres "
BARCELONA, ES - Reviewed by ROGER - 12 November 2013
" I have mnever had any problems with AutoEurope, the only slight downside is that you do need to read the paperwork before landing in your destination airport to establish which hire company is being used this time, and in which terminal "
" The car was there and was fine. I got the impression that Firefly is the budget version of Hertz, for my short trip all I wanted really. "
ALICANTE, ES - Reviewed by DAVID - 11 November 2013
" Auto Europe need to make very clear to customers what the insurance status of their suppliers cars is. "
" FireFly agent added a number of charges totalling 189 euro to the agreement Fuel approx 89 then an item at 3 euro per day and another at 9 euro per day. all plus VAT I wasn't consulted re my acceptance. I can only assume that they processed the card as a 'customer not present' transaction. which I will dispute with the card company when the bill comes in. "
ALICANTE, ES - Reviewed by MATTHEW - 11 November 2013
" Difficult to specify that you do not want to be sold extras (eg full tank of fuel). But generally very good vale "
" Good experience save for the fact that there was an hour and a half wait to pick up the car. Too few staff at the office. Also poor directions and no signs to Firefly office "
ALICANTE, ES - Reviewed by ANTON - 11 November 2013
" Excellent "
" Excelllent "
MALAGA, ES - Reviewed by NICO - 06 November 2013
" We would have liked to have been warned about having to queue for more than 2 hours to collect our car "
" It is not clear whether the £36 paid to Auto Europe were part of the Fire Fly fee or not. The 'fee' for collecting a car with a full tank was a lot more expensive than fillinp up the tank ourselves would have been. The insurance was v expensive too. However we were pleased with the service once we were dealing with a person! We liked the car, which was in good working order and clean. "
VALENCIA, ES - Reviewed by JOSEP - 04 November 2013
" auto-europe are always efficient, i have never had a glitch with them. however, it would be good if they could pressure rental companies to scrap the "full-empty" policy on fuel. I travel for short periods, most of the times between 4 and 7 days, and it is most inconvenient to have to pay for a full tank when i only use half or even less. "
" good service in general. however, it would be good if they could pressure rental companies to scrap the "full-empty" policy on fuel. I travel for short periods, most of the times between 4 and 7 days, and it is most inconvenient to have to pay for a full tank when i only use half or even less. "
MALAGA, ES - Reviewed by DAVID - 31 October 2013
" Price unbeatable and everything was as advertised. "
" Car was fine but service was VERY slow at the airport. Full tank of petrol was not actually full but cost 80. Hire was very inexpensive though. "
MADRID, ES - Reviewed by BELINDA - 29 October 2013
" Auto Europe on line very good however on the ground partners at Madrid airport not satisfactory. "
" Took an hour to process booking to get car. Car dirty and battered. Firefly wanted to sell us extra insurance for more than twice the full charge of the rental as Auto Europe insurance only covered bodywork not damage to lights, tyres, windscreen etc. They charge through the nose for a full tank of petrol, approx one and a half times what it would cost you at an expensive petrol station. After our first stop the car wouldn't start. No electrics. Luckily we are mechanically minded and traced it down to a very loose battery connection. A few more miles and the tightening nuts would have come off completely. Then we would have wished we purchased the extra insurance! "
MADRID, ES - Reviewed by JESUS - 29 October 2013
" This is exactly what I was looking for: a rental service where I do not have to worry about extras or hidden costs and all is included in the final price. I give you 10 out of 10. "
" My first experience with Firefly. Brilliant service: I liked that I was given a choice of car (though I understand this is not always possible), I DID NOT have to go through the stupid process of checking all the scratches in the paintwork because I was on a comprehensive damage cover. The check-in process took less than 10 min as docimentation was very straightforward. It was very late and with 2 cranky-sleepy children, I was really thankful for not having to go through all the lengthy motions of paperwork, documents etc. Car was not in pristine condition paintwork wise, but so what! The price was really competitive, and engine wise and all gadgets inside were in perfect working order. I would rate Firefly 10/10 in my first use of them. "
ALICANTE, ES - Reviewed by CHARLES - 26 October 2013
" All experiences so far have been good. "
" Pity we can't have the option to return car full of fuel on 4 + days hire. Same goes for other rental firms. "
REUS, ES - Reviewed by PAUL - 25 October 2013
" Website very easy to book and gave me all the info needed "
" Car was slightly marked on collection but the paperwork did not show correct condition. No one around to verify but no further action taken so happy with service "
ALICANTE, ES - Reviewed by RICHARD - 25 October 2013
" Competitive prices and easy to use site. "
" Thought I would be waiting a while to collect the car but went fairly quick. Freindly and helpful staff. "
MALAGA, ES - Reviewed by CALUM - 23 October 2013
" Easy to do business with and low cost. "
" Prompt service and good quality vehicle provided. Would definitely recommend. "
ALICANTE, ES - Reviewed by ROBERT - 22 October 2013
" Car was fine but staff on collection were not concerned how long we were waiting and like many Spanish had a poor customer service attitude.Very hard sell on insurance which we explained we already had,which made no difference and he still tried too hard even to the extent of saying yes but can you contact them do they have an office (as I purchased extra insurance online) Stupid comment, We all purchase many things online from for example Amazon,do they have an office if I want to speak to them direct NO. Forget the insurance hard sell the British are not stupid,just because you manage to catch a few don't assume we are all stupid.Sorry this Comment refers to Firefly. "
" See above. "
MALAGA, ES - Reviewed by ROY - 19 October 2013
" An easy way to book a holiday car giving you all the needed options no hassle what you see is what you get. "
" Friendly and helpful staff thats what you need after your flight and desk position at airport . "
MALAGA, ES - Reviewed by STEPHEN - 19 October 2013
" Organise a system of sorting out ALL insurance at time of booking and not rely on local companies doing it so collection can be speeded up. "
" See above very helpfull and pleasure to do business with "
MALAGA, ES - Reviewed by ANDREW - 17 October 2013
" simple no fuss car hire "
" great car prepaid fuel and simple hand over at end of hire "
ALICANTE, ES - Reviewed by ANDREW - 16 October 2013
" I did not want to use Goldcar and your staff very quickly and efficiently changed the booking to Firefly "
" Your voucher stated 'zero excess' however on arrival I was charged an additional E36 for a 3 day hire to cover what your voucher stated was already paid - they simply would not listen to what I had to say and told me that if I declined this I would be liable for e700 !!!!! "
BARCELONA, ES - Reviewed by STEVE - 08 August 2013
" excellent service "
" friendly staff "
BARCELONA, ES - Reviewed by MARK - 04 August 2013
" Easy to deal with and found a cheap option- not sure you should be dealing with Firefly "
" The first car I was given was given had holes in the front nearside tyre where it appeared to have been be run whilst deflated. These went to the inside core and one was big enough to put my fingers through. These were very obvious and it was very dangerous given that I was about to undertake motorway driving with my family in the car. The other front tyre was also barely legal. I refused to accept it and was given a second car. The cars were generally tatty and the staff didn't appear to care, being more concerned with selling additional insurance. I got the impression that had I not taken this additional option, things would be very difficult on return. If you use them factor in the cost of the additional insurance and check the car! "
MALAGA, ES - Reviewed by ANDREW - 02 August 2013
" Easy booking good price "
" Quick service. Nice clean car "
REUS, ES - Reviewed by BENNETT - 30 July 2013
" Very competitive and great service too. "
" Great service and friendly staff too "
ALICANTE, ES - Reviewed by LESLIE - 22 July 2013
" skoda car not up to usual standard "
" very efficient "
MURCIA, ES - Reviewed by RICHARD - 20 July 2013
" Although I have been fully satisfied with the service provided by Auto Europe on previous occasions I must admit that I was not fully satisfied with the delay surrounding our pick up at Firefly at Murcia Airport on 24 June 2013. We waited in the queue for at least 1 hour. "
" The delay surrounding the pick up at Murcia Airport. "
MURCIA, ES - Reviewed by CHRISTINE - 13 July 2013
" Quite pleased with the booking transaction. "
" They were insistant that we were not fully insured although auto europe had said that we were. We were asked to take out more insurance but refused as we had been assured by auto europe we were covered. So they took a further deposit of Euro 400 from my credit card, as well as the £300 that was already on hold from auto europe. We only wanted one driver ie my husband to drive the car, but as the booking and credit card was in my name we had to pay for two driver tariff. "
MADRID, ES - Reviewed by MANUEL - 10 July 2013
" Never had any problems, I am recommending Auto Europe regularly to friends and family. "
" Car was ok and employee friendly. I did not appreciate, however, their custom of obliging you to return the car with empty tank (receiving it full), and automatically charging you a full tank at their fee, which is more expensive obviously. This is nothing else than a hidden extra fee, some might say a scam. I wouldn't want to deal with Firefly in the future. "
BARCELONA, ES - Reviewed by DANIEL - 10 July 2013
" Hello Madam/Sir, The following are the reasons for the poor rating: 1) the office in terminal 2 at barcelona airport was very warm, it seems that it was on porpose is to force the costumers to leave as soon as possible, and mybe not to check the papers as they should. 2) For personal insurance I was asked for 33 Euro's extra which is a pure theft. 3) The GPS which I rented for extremly high price to my opinion died on the way to Girona, instead of continue the jurney I just headed to the airport again and passed item #1 again. "
" beacause of the above "
SEVILLA, ES - Reviewed by RAWDON - 09 July 2013
" A well organised booking service. E-mail documents well managed. "
" Quite casual in comparison with other rental firms. Note that there has been a big change in parkig arrangements for returning the car - not all that clearly marked by the roadsigns. Not Firefly's fault. "
MURCIA, ES - Reviewed by WILLIAM - 21 June 2013
" very helpful and polite. "
" very helpful and polite, no waiting for car, quick pick up and drop off. "
ALICANTE, ES - Reviewed by DENNIS - 21 June 2013
" consider that generally satisfactory service. but object to paying excessive cost for tank of fuel, which is excessive before tax is then added. for instance i was charged 78 euros + tax for a tank which would only hold 50 euros of petrol with tax included. "
" efficient and polite "
MURCIA, ES - Reviewed by ALEXANDRA - 20 June 2013
" Hello, I was very happy about collecting the car and the service i was provided. However, due to flight cancellations i collected the car a day later then booked so only had the car for 3 days. I was still charged 57 euros for a full tank of fuel which i returned still pretty much full. When i have been with other car companies i have been refunded for the unused fuel, so i likely to book with other companies in future unless Auto Europe would refund me for the full tank of fuel that was not used. Thanks Alex "
" The staff at Firefly were efficienct and helpful. "
ALICANTE, ES - Reviewed by PETER - 18 June 2013
" good service "
" could have done with more people in the office to move things along a bit quicker "
ALICANTE, ES - Reviewed by DAVID - 15 June 2013
" Very happy with Auto Europe. Good service and very good privces. "
" I will never use Firefly again. The car was perfectly fine, but we all had to stand in the queue for over two hours before we got served with nowhere to sit or get a drink. No apologies or anything when we got to the desk. Not a pleasant way to start a holiday - especially for those that had young children, or for elderly people. Never again! "
ALICANTE, ES - Reviewed by MARTIN - 14 June 2013
" firefly's cars all seemed to have damage..... I felt if you never paid the CDW and missed a dent or scratch your deposit would be in jepardy. I bought the CDW anyway for piece of mind....I had no problems all in all would use them again "
" Their hard sell was scareing people away most clients did not want extra insurance.....and some of the cars had been in many "fights" "
REUS, ES - Reviewed by DOUGLAS - 10 June 2013
" Easy to use and good communications "
" Spoke good English. To our delight our car was upgraded without extra charge. "
BARCELONA, ES - Reviewed by ANDREW - 02 June 2013
" Would have preferred the terms of rental to be clear at the time of booking (did not realise I was obliged to buy a full tank of fuel) "
" Charged for a full tank of fuel even though I only used half a tank. Felt pressured into buying insurance and conceded due to being tired and not wishing to argue any further. Car smelt strongly of cigarette smoke. "
ALICANTE, ES - Reviewed by ALLAN - 23 April 2013
MALAGA, ES - Reviewed by STEVE - 14 April 2013
" Better now that know rental company in advance of booking and providers are on not off terminal "
" Good and polite service. Car was in good order "