Auto Europe
- North America
- Central America
FIREFLY UK CUSTOMER REVIEWS
- 8.6
- 8.6
- 9.1
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
FIREFLY GREAT BRITAIN Car Rental Reviews
Average Rating for Firefly :
INVERNESS, GB - Reviewed by KELLY ANNE - 12 April 2024
" As above "
" It concerns me that no one checks the condition of the vehicle when it is taken away or delivered back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NEIL - 12 October 2023
" Great experience "
" Think full insurance cover to expensive but other than that everything was great "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 12 August 2023
" Hi, I handed the car back to Hertz 3 hours early and was charged 7 UKP for doing so! The returns desk was closed, it was 5.30 am, I parked the car in their returns car park. I see no justification for charging me 7 UKP. "
" .Firefly was good, I thought Hertz not so good. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by JULIAN - 07 August 2023
" Once again another excellent rental through Auto Europe, just a pity about the check in experience, but the hard sell is something we have found to be quite normal. "
" Lovely car, in excellent condition, only disappointment was the hard sell at check in, telling us that the car booked was too small for our needs and that we should upgrade (at additional cost) and that we needed to book breakdown cover in case we had a puncture as no spare wheel provided. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 01 August 2023
" As above a disappointing experience "
" No one was available to inspect car on its return and I was subsequently charged for damage which I do not believe I caused but because no one was on site when returning the vehicle I am not in a position to dispute the alleged damage "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by TERRY - 29 June 2023
" The answer to Question 4 depends on how you handle this complaint "
" The collection through Hertz at Edinburgh Airport was a nightmare with a queue of 12 people ahead of me. Significantly the lines at all the other Rental Companies were much lighter, two or three at the most. The queue moved slowly and it took an hour to get to the desk. Naturally I had all my paperwork ready and having carefully perused it the lady said that I had failed the Security Test -first I had I ever heard of this in my long career of hiring cars - and she could not therefore rent the car to me. When I asked in what way I had failed the test she said she was not allowed to tell me! I told her I had pre paid the rental and the Company had had plenty of time to check my details. I then told her I would escalate my situation to Hertz management and she therefore asked her next desk colleague for a second opinion. Magically whatever the problem was disappeared and the process then proceeded smoothly. I had a note from Hertz asking me for a review and I replied along the lines I have just done to you. They responded saying that they would call me within 72 hours to discuss the complaint. 76 hours on I am still waiting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by KEVIN - 28 May 2023
" Sadly we weren't informed of a change of collection point so we had to pay £15 taxi fare to the Marriott hotel to pick up the car. Not fun after a flight from Australia! No member of staff on drop off (office locked during office hours) so we just dropped the key off after waiting for a member of staff to appear. Other than those hiccups the car was great, no problems at all. "
" Needed to inform us of a change of location for car pick up - we caught the shuttle bus to the car rental village only to be told you'd relocated so they called a taxi for us ... £15 we didn't need to spend the moment we arrived after a long flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JUDAH - 25 August 2020
" autoeurope is a gr8 efficient site and send ther voucher very quickly with clear emails! "
" problem is when you book a car you specify such a type or similar. what constitutes or similar. i booked a volkswagen jetta - but get a skoda octavia. not as good. but they say is similar. how do they get away with this. good hire companies often do free upgrades, firefly do just free downgrades and don't give you a choice about it, with no apologies. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAL - 16 July 2020
" Renting with Hertz could not be easier. "
" It was handled by Hertz as there is no Firefly at Heathrow. Fantastic service from Hertz, friendly and got an upgrade to a higher car class without extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CHRISTOPHER - 19 June 2020
" Nothing to add "
" Nothing to add "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by DEAN - 19 June 2020
" Everything went perfectly "
" Everything went perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
READING, GB - Reviewed by MICHAEL - 11 June 2020
" VERY SATISFISED AND WOULD RECOMMEND A FRIEND "
" VERY SATISFIED WITH ALL ABOUT THE HIRE COMPANY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRURO, GB - Reviewed by MIRANDA - 09 April 2020
" Please see the comments above relating to not seeing how to cancel given the situation when the booking was made before travel was restricted to now when one can't travel except for essential purposes "
" Unfortunately because of not being allowed to travel for non essential purposes and not seeing how I could cancel my booking, my experience wasn't at all satisfying. It was easy to book but impossible to cancel. Can I assume you will be able to arrange a refund. With many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 25 March 2020
" very easy good car good experience "
" Fast check in, good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 21 March 2020
" XC "
" THE PICKUP WAS HANDLED BY HERTZ AT GATWICK I TEND TO AVOID HERTZ AS A RESULT OF RECENT BAD EXPERIENCES IN USA AND SPAIN, BUT THE SERVICE WAS EXCELLENT FROM THE COUNTER STAFF. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 18 March 2020
" Car was in great condition, staff were friendly but seemed a little unsure about what they were doing and they took £200 deposit from our account which we were not aware of until we checked our account. The deposit has still not been returned and it's been over a week "
" Car was in great condition, staff were friendly but seemed a little unsure about what they were doing and they took £200 deposit from our account which we were not aware of until we checked our account. The deposit has still not been returned and it's been over a week "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHANE - 24 February 2020
" An absolute disaster, they took my booking on Sunday evening even though there were no cars available from Saurday evening and left us stranded in Manchester. The only number I could ring was an American number who couldn't authorize a car from another desk and told me to ring in the morning. Really embarrassing as I had a work client with me and I was supposed to have this sorted "
" An absolute disaster, they took my booking on Sunday evening even though there were no cars available from Saurday evening and left us stranded in Manchester. The only number I could ring was an American number who couldn't authorize a car from another desk and told me to ring in the morning. Really embarrassing as I had a work client with me and I was supposed to have this sorted. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by GRAHAM - 11 February 2020
" There was no car provided so I had to hire from an alternative vendor. "
" No car provided "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by PATRICIA - 30 January 2020
" All correct "
" I booked another car, smaller one, they provided me another one bigger but at least better than the one I booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by RODERICK - 09 January 2020
" Excellent experience from pick up to drop off. Would highly recommend "
" Excellent staff at Firefly Luton Airport. Excellent price. New vehicle exceeded expectations. Drop off immaculate. Highly recommended. Will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CHRISTOPHER - 06 January 2020
" fine "
" fine "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JORGE MANUEL - 05 January 2020
" Very good... "
" Everything perfect... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by AARON - 04 January 2020
" Fantastic car and price "
" Friendly team and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ERIC - 02 January 2020
" Easy to use and follow online "
" Very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 31 December 2019
" See above "
" Bad points..it took too long to get to the agency. It took too long at the desk, at least 20 minutes, too long to return the car and too long a wait for the shuttle bus. The car was very good and the rate charged was excellent "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DARREN JOHN - 11 December 2019
" Just as we wanted "
" Very happy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 09 December 2019
" Easy swift and quick to drive away. "
" Very good hire. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by CHRISTOPHER - 04 December 2019
" xx "
" Good Rental.No problems with the car,the pick up or the return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JING - 28 November 2019
" Very good. "
" Good location to get the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORTHAMPTON, GB - Reviewed by MIHAILS - 21 November 2019
" Overall good "
" The only one thing to note. I bought full insurance but staff at the counter almost persuaded me to buy additional cover. Apparently they either didnt get this info from you or they just tried to earn extra buck. Therefore service is 7. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by LEE - 14 November 2019
" will rent again, great service and price "
" awesome price and clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRADFORD, GB - Reviewed by BEATA - 11 November 2019
" The worst car rental company "
" Can't collect car. Can't find Herz desk in airport terminal because was 15 minutes from Terminal. Because of that can not cancel booking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARION - 04 November 2019
" Excellent "
" I found people very helpful and responsive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CHRISTOPHER - 02 November 2019
" All went well "
" Although a manual without a GPS the car was good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 02 November 2019
" I have used Auto Europe before and have been very satisfied with the service overall. "
" Everything went smoothly. I have no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by KENNETH - 01 November 2019
" Between Firefly and Hertz I find them both excellent and will continue to use them as long as they retain their competitive prices "
" I have used them on several occasions and found them to be very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by JULIE - 27 October 2019
" Very easy and convenient. "
" Very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JUBRAN - 27 October 2019
" Excellent throughout "
" Very good overall, had a problem with my rental car where the car battery died twice, contacted Firefly/Hertz and the problem was quickly dealt with very quickly and efficiently. Would highly recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by SARAH - 26 October 2019
" As previously mentioned, the car was filthy. Steven was very helpful. I did have to chase up confirmation that there were no further charges due. "
" The car was filthy and it was impossible to check it for damage.. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by XAVIER - 18 October 2019
" We booked online , and on arrival were told that the driver must be the same as the person whose name is on the credit card that was used for payment , this is required for the insurance. As that person who had paid had no driving licence we were obliged to pay a new insurance plus the cost of a second driver. This almost doubled the price of the rental. The staff although professional and courtious in their work were unable to re book the rental on the card of the new driver (and refund or cancel the initial booking). We found this particularly inconveneient. "
" We booked online , and on arrival were told that the driver must be the same as the person whose name is on the credit card that was used for payment , this is required for the insurance. As that person who had paid had no driving licence we were obliged to pay a new insurance plus the cost of a second driver. This almost doubled the price of the rental. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ERIC - 17 October 2019
" Very good "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDY - 16 October 2019
" Car park not well signposted to get out. Also not that easy to reach - no direct path. Glad i had my own satnav as £20 per day hire is rather expensive. Not driven this car before so a 2 min familiarity from staff would have been appreciated. Otherwise no complaints "
" No one at drop off point "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by FIONA - 12 October 2019
" Excellent, straight forward transaction. Will defo organise another. "
" Excellent service. AAA* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 11 October 2019
" Very easy and straightforward booking. "
" Couldn't have been easier. I was upgraded at no charge to an almost new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 11 October 2019
" Will book again for December "
" Always extremely pleasant and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OXFORD, GB - Reviewed by LESLEY - 11 October 2019
" I've hired numerous vehicles over the years and I'm not impressed with Hertz service. Sadly Firefly costs were very competitive but if I was your company I'd find another rental firm to use. "
" Firefly as such in terms of cost is value for money but not all costs upfront are explained. As the total amount payable was not fully explained and when I got into Hertz; I was then told to pay a deposit. I dropped off the vehicle last Friday 11/10 and am still waiting for my deposit to be refunded. The lady behind the desk was very polite but the rest of the staff, especially the manager was so rude, I almost walked out before collecting my vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DONALD - 10 October 2019
" Very quick with ease of booking. Would recommend "
" Exceptionally professional and courteous staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 09 October 2019
" brilliant service. "
" superb service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TETYANA - 02 October 2019
" Very satisfied. "
" Our flight was delayed by 2 hours and we arrived at pick up location at 23:55, but everything went very smoothly. They give us a free upgrade, the car was higher class. Also the drop off was very easy and fast. We are very, very satisfied. Definitely will rent car with Firefly(Hertz) again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ELGIN, GB - Reviewed by MARTINS - 02 October 2019
" Everything was organized as it should be. Nice service and attitude. "
" Very likely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by MARTIN - 24 September 2019
" overall satisfied "
" some discrepency over confirmed charge and the charge at pick up "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANITA - 23 September 2019
" Very polite and helpful, easy to understand policies. Great service "
" Very polite and helpful, easy to understand policies. Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WATFORD, GB - Reviewed by JAMES - 20 September 2019
" No problems with booking "
" Vehicle had no parcel shelf so property in boot needed to be covered. Not valeted, full of dog hair and melted chocolate bar wrappers Glovebox full of used tissues and someone's property(sunglasses) Car itself ok but pulled to the right "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
INVERNESS, GB - Reviewed by STEPHEN JOHN - 19 September 2019
" Good service , no issues, car was ideal for roads we travelled on "
" Pick up fine, had a bit of a wait as only one person dealing with cars and was on phone but apart from that fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 14 September 2019
" All in all, very satisfactory. I got a good car for a decent price. The check in and check out were great with no issues or delays. "
" Very quick, no messing about, will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by KATHERINE - 12 September 2019
" Good "
" Friendly staff at the office "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ALEXANDER - 05 September 2019
" Very satisfied "
" Very good. Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by BOB - 04 September 2019
" Perfect "
" It was the Hertz desk....check in was very quick , no attempt to sell unwnated insurance etc etc return was even quicker....no problems at all..best experience in many years "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLUSINA - 03 September 2019
" Very neat car,good value "
" Good Custom "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 29 August 2019
" Very friendly and polite staff. Easy pickup and drop off "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by WILLIAM - 28 August 2019
" Car was fine spoilt for me about damage on a wheel that I did not do "
" Arrived at Manchester Airport trying to get to Liverpool for football car that was meant for me had keys locked inside had to wait to get another car with time running out for game . When I got other car pointed out a few bits of damage and told not to worry. When I returned car on Sunday the person checking car pointed out the smallest bit of damage to a wheel which I am certain I did not do. The point I am making is I did not have enough time to inspect car properly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CHRISTOPHE - 27 August 2019
" I like Auto Europe, having using it for a few month. As they say it's no but most importantly no hassle. "
" Staff at the desk were helpful. Vehicle was ready and clean. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 23 August 2019
" As above. "
" Plane arrived late but staff were very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JAMES - 03 August 2019
" 1ST "
" 1ST "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GÖRAN - 02 August 2019
" Good bang for the buck "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ALLAN - 29 July 2019
" Polite,efficient,friendly staff.Quality of car was excellent.Pick up and drop off quick and easy. "
" polite.efficient,friendly staff.quality of car was excellent,easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTON, GB - Reviewed by RICHARD - 29 July 2019
" Venue stated as city centre It is 5 miles out of town. "
" Venue stated as Preston city centre It is 5 miles out of town Total rip off "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JUDYTA - 27 July 2019
" I'm very dissatisfied with the cost of going 50 miles more than the daily limit, especially that I wasn't informed what was the actual daily limit. Extra charge was higher that the cost of renting the car. Definitely will never hire a car ever again with this company. "
" During the hiring process there was no information displayed on what is the car's daily mileage limit - no information online (not even on the booking confirmation + weren't informed by the staff on the day of picking up the car). When dropped off the car the next day I was told I exceeded the limit in 50 miles and due to that the company charged me £33. The cost of renting the car for 24 hrs was £30, so the extra charge was higher than the car hire itself! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BASILDON, GB - Reviewed by FADZAI - 21 July 2019
" hassle free "
" happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MICHAEL - 17 July 2019
" I would like to receive a car return e-mail. "
" Just fine, however I didn't receive a car return e-mail. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JILL - 14 July 2019
" Counter staff was very helpful and as I had a husband who had difficulty walking (and I had taken him to the Sofotel thinking I knew where I was going but left him there while I sorted the car) she went out of her way in helping which car was best and how to pick him up from where I had left him. Used Firefly a lot and always found it easy and efficient and being in the North Terminal is great for us and not having to go to the hire car place on the South Terminal. Thank you once again, we will be back..... "
" Used you a lot and always been very happy. Was taken back this time to not find you in the sofotel and a notice on the door may have been helpful to where you had moved but this was my fault as I went straight there thinking I knew where I was going rather than read the booking! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by GERALD - 02 July 2019
" As above "
" Great car, was a Vauxhall Mokka instead of a Kia Ceed. It was a lovely car, very easy to drive and economical. very comfortable and roomy. Could not fault it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JONATHAN - 30 May 2019
" Easy to modify/cancel booking as necessary "
" Pretty good overall. More help with the car seat was needed. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ERNEST - 03 May 2019
" 1st class "
" My second time with firefly, 1st time had very bad experience refused car due to inexperienced staff, but after contacting head office quickly remedied this time round was like dealing with different company absolutely 1st class will rent again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DOVER, GB - Reviewed by ANDREW - 18 April 2019
" best prices around "
" all very easy,although car was dirty on the inside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LEEDS, GB - Reviewed by HENRI - 05 April 2019
" GOOD EXPERIENCE "
" GOOD EXPERIENCE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 14 February 2019
" We rent 2-3 cars per month from Auto Europe and are happy with the service and prices we receive. "
" Excellent brief rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 07 February 2019
" Couldn't fault service and price, excellent "
" Perfect experience. Collection and drop off smooth and staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOHN - 05 February 2019
" As above staff, process online perfect and car was quality Mercedes lovely drive, thanks, John "
" Excellent service lots care and patience and attention. Helped with bigger car was great. Car was very good quality and it was all very easily done online, thanks, John "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SARA - 10 January 2019
" great procedure "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALAN - 16 December 2018
" THE BEST BY FAR "
" Best company we have used "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by STEPHEN - 14 December 2018
" Good price as always, choice of all top suppliers. "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CHRISTINE - 02 December 2018
" Better quality car than I anticipated - excellent value for money. "
" much faster as I have used Firefly before "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by RICHARD - 01 December 2018
" Very good as usual. Staff at Hertz are very nice and friendly. "
" Good prices on website. Shame cars are Vauxhalls not my favourite. Had Skoda´s before and they were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CATHRYN - 29 November 2018
" We arrived very late at night to collect the car. We were 2 very tired pensioners but your member was staff was very good. The car was great to drive and we will definitely book with you in the future "
" The guy behind the counter was very helpful. He even carried my case to the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 14 November 2018
" All OK "
" Booked the smallest car, but given a Minibus - really not an appropriate vehicle and a nightmare to park. Also, documentation was in German - not a problem for me, but could be for some. But friendly and efficient staff at both ends. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by CHRISTOPHER - 08 November 2018
" . "
" It took 40 mins to pick up the car, only 1 guy to handle 6 customers "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PAUL - 03 November 2018
" Excellent service throughout! "
" Excellent throughout! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DEAN - 01 November 2018
" THE WORST car hire experience I have ever had. I hire cars every time I travel & shall never use firefly or Hertz ever again. "
" 1. Large queues to pick up the vehicle 2. No vehicles ready & available due to them 'not being clean' 3. Given a damaged vehicle with no inspection report 4. On return of the vehicle accused of damaging the vehicle, even though the company had not fulfilled their role & completed inspection report 5. Car was provided not full, then I was overcharged for fuel 6. When I challenged these items with the local manager "he didn't care & it'll go to head office" "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by ANDREW - 30 October 2018
" I will be using again soon "
" Check in very easy and staff friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by TREVOR - 29 October 2018
" See my scores "
" See my scores! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CHRISTOPHER - 29 October 2018
" Always use AE - be patient wait for subscriber offers, clear & quick and easy to use site. If plans change then refunds are courteously and quickly arranged and credited back to account. "
" Courteous, very efficient at pick up and return, competitive pricing. Inside of windscreen should also be cleaned please.Always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by ANNE - 27 October 2018
" ´see above "
" The service at reception was non existent. Assistant -The cars behind that van. Ive sent a copy of the damage to your email. Me I havent my laptop here, Assistant Well let me know if you find anything. So I checked the paintwork which looked fine. and left. I return on 24th October, Assistant You wait in office, I watched from the window as he walked around and round taking dozens of pictures and crouching by the car. In the end I had to go and ask him if he was going to be much longer as i was going to miss my plane. He said there was damage to a wheel trim, I said that i didnt take responsibility, he said I had to sign to say I had returned the car but he now says I signed to confirm I accepted the damage. You obviously employ people who lie . They then sent me an invoice for the rental - which I paid you for in advance. and the damage. I have sent an e-mail to your company and Herzs rewards as there is no reply email for Hertz, they obviously want to take your money regardless. I would like a reply to this information "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PAUL - 25 October 2018
" Great prices and service. Always efficient. "
" Always fast efficient and friendly. Never have any reason to complain "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 25 October 2018
" I booked the vehicle for 3 days. However the man at the counter told me the system was wrong and I needed it for 4 days. I do not agree with this it was 3 days. He also told me at the figure I was quoted, was 4 each day. However the system informed me that it was the total to be paid. He told me that I would have to pay three times as much and that I would have to pay an additional fee for the sat nav. He then spent 10 minutes trying to convince me to take a more expensive vehicle to meet his sales targets. He made it obvious that it was worth paying more money for a better vehicle then paying 3 times the amounts I was quoted. I reluctantly accepted his offer. I am disgusted at the obvious extortion performed by your company. It is entirely unacceptable that vulnerable people are subjected two underhand tactics which you employ to extort money from those believing you were offering a good service. I have not yet checked to insure that the deposit has been repaid into my account harriet I would be grateful if you would look into this matter as a matter of urgency as I believe this constitutes theft. "
" I booked the vehicle for 3 days. However the man at the counter told me the system was wrong and I needed it for 4 days. I do not agree with this it was 3 days. He also told me at the figure I was quoted, was 4 each day. However the system informed me that it was the total to be paid. He told me that I would have to pay three times as much and that I would have to pay an additional fee for the sat nav. He then spent 10 minutes trying to convince me to take a more expensive vehicle to meet his sales targets. He made it obvious that it was worth paying more money for a better vehicle then paying 3 times the amounts I was quoted. I reluctantly accepted his offer. I am disgusted at the obvious extortion performed by your company. It is entirely unacceptable that vulnerable people are subjected two underhand tactics which you employ to extort money from those believing you were offering a good service. I have not yet checked to insure that the deposit has been repaid into my account harriet I would be grateful if you would look into this matter as a matter of urgency as I believe this constitutes theft. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN EDWIN VICTOR - 21 October 2018
" Simple and uncomplicated. "
" Simple, just follow the Hertz process. Extensive damage report information was not the supposed damage on the car. Car was virtually damage free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LOUISE - 09 October 2018
" We did not rent the car and require a full refund. We will not use firefly or hertz ever again. We will however continue to use auto Europe. I attended the collection with my husband. Unfortunately I was sick and unable to drive. Therefore my husband was going to drive and simply change the rental to his name as he had his driving license etc. The member of staff that served us was horrendous in their manner willingness to help us. He insisted that nothing can be done and I must be the driver!!!! He insisted he is unable to change anything on his system and we have to pay them for another new rental. Utterly disgusted in this approach. So then I begrudgingly said I would drive then no worries, so we gave him my husbands credit card to use, which hain he said he cannot accept. He has to have my credit card, despite the booking being made by my husbands card!!! He then proceeded to say that the other companies here (the car rental village at Manchester airport - who I've used numerous times!!) will also not allow his way. After being insulted and not receiving any constructive customer service my husband said we will take it up with it Europe separately and therefore to not hire from firefly. Despite the firefly/hertz representative saying no other car company will rent us a car, we used enterprise (which I used for my previous trip) who allowed me as the driver and to use my husbands credit card no problems!!!! We were 10 minutes with enterprise and we'd got sorted. What a great service from them. We want a full refund from firefly as you can see the pain and anguish (this was our UK wedding we were coming back to) caused. And to report the disgusting customer service we received. Compete negligence and unwillingness to help us out. Please confirm what the next step is. Many thanks. Louise. "
" We did not rent the car and require a full refund. We will not use firefly or hertz ever again. We will however continue to use auto Europe. I attended the collection with my husband. Unfortunately I was sick and unable to drive. Therefore my husband was going to drive and simply change the rental to his name as he had his driving license etc. The member of staff that served us was horrendous in their manner willingness to help us. He insisted that nothing can be done and I must be the driver!!!! He insisted he is unable to change anything on his system and we have to pay them for another new rental. Utterly disgusted in this approach. So then I begrudgingly said I would drive then no worries, so we gave him my husbands credit card to use, which hain he said he cannot accept. He has to have my credit card, despite the booking being made by my husbands card!!! He then proceeded to say that the other companies here (the car rental village at Manchester airport - who I've used numerous times!!) will also not allow his way. After being insulted and not receiving any constructive customer service my husband said we will take it up with it Europe separately and therefore to not hire from firefly. Despite the firefly/hertz representative saying no other car company will rent us a car, we used enterprise (which I used for my previous trip) who allowed me as the driver and to use my husbands credit card no problems!!!! We were 10 minutes with enterprise and we'd got sorted. What a great service from them. We want a full refund from firefly as you can see the pain and anguish (this was our UK wedding we were coming back to) caused. And to report the disgusting customer service we received. Compete negligence and unwillingness to help us out. Please confirm what the next step is. Many thanks. Louise. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARK - 01 October 2018
" There were numerous marks on the car, which possibly could be chargeable, which were not present on the condition of the car document. These were subsequently added before I took the car away. This practice leaves the customer open to false claims of damage by Firefly, and indicates the car was not properly inspected on its' previous return. "
" There were numerous marks on the car, which possibly could be chargeable, which were not present on the condition of the car document. These were subsequently added before I took the car away. This practice leaves the customer open to false claims of damage by Firefly, and indicates the car was not properly inspected on its' previous return. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LEEDS, GB - Reviewed by CHRISTOPHER - 27 September 2018
" Easy to book, good range of prices, wait for the offers, keep voucher as a pdf "
" Courteous efficient and well prepared - took 2 mins to collect brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PAUL - 27 September 2018
" as i said 100% service and value, unlike other companies "
" i use firefly whenever i can, its always great prices and cars.Never any hassle at pickup or drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by STEVEN - 26 September 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by RICHARD - 22 September 2018
" Everything ok except car had not been cleaned properly. Found peanuts down side of drivers seat. Fuel consumption poor. "
" Always good value for money although I don´t know why they stick with Vauxhall´s. Not my choice of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NOTTINGHAM, GB - Reviewed by PHILLIP - 21 September 2018
" When booking online I input WI9184 in flight info. Because this was incorrect prefix,should have been FR Firefly did not receive this although it was printed on my voucher. I arrived at desk at 00.10 and the staff had gone as they did not have flight details. If they had received this info even incorrect they would have waited because the only flight into East Midlands that day was the Ryanair one and they would have recognised the flight number. The result was a £72 taxi fare and had to rent a car the following day from Sheffield. Your comments would be appreciated. P J Gilbert "
" When booking online I input WI9184 in flight info. Because this was incorrect prefix,should have been FR Firefly did not receive this although it was printed on my voucher. I arrived at desk at 00.10 and the staff had gone as they did not have flight details. If they had recieved this info even incorrect they would have waited because the only flight into East Midlands that day was the Ryanair one and they would have recognised the flight number. The result was a £72 taxi fare and had to rent a car the following day from Sheffield. Your comments would be appreciated. P J Gilbert "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANNEMARIE - 20 September 2018
" Car hire at big airports is very difficult, you are a broker you do your job . you do it good I fell for it, in future i pick my small cahire company as I alwaus did directly. "
" Firefly is Herzt, I do not like Herz. I only picked it due to the facr that it stated that I can pick up the car at the airport office in Manchester airport. At no time did I read that anywhwere that I needed a bus to bring me. due to an accident on the motorway there where no cars availabe, though in fairness it only took another 30 min longer. I have problems with my back , I had lauggage etc. The page of firefly was misleading and the groundstaff know. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by KENNETH - 16 September 2018
" very helpful staff "
" helpful staff - good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ROGER - 14 September 2018
" We've been using autoeurope for years in many different countries and they n]have never let us down "
" We dealt with Hertz and the staff at Newcastle were exemplary. The car was immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CHRISTOPHER - 13 September 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PETER - 11 September 2018
" Process is quick but with lots of options available. Prices are good, as is customer support. "
" Checking in process is quick and there is no 'hard sell' to purchase add-ons. Vehicles are always in good condition and there is no attempt to avoid revealing any damage, as I have experienced with some cheaper operators. Drop-off procedures is fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - 05 September 2018
" Excellent service "
" No problems whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEPHEN - 03 September 2018
" Friendly desk staff, but unable to get an answer when ringing to inform that we were delayed. This turned out not to matter as the desk staff stayed until you we had collected the car "
" Drop off could have been better organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AMIT - 31 August 2018
" We were told to pay for the damage on the car which were not responsible for. We wanted to get a complete inspection of the car both on collecting and returning the car and this is what happened: Upon collecting the car: your person showed us some pictures on iPad about the damages on the car. He browsed through 7 to 8 pictures quickly which of course we couldn't remember. Upon returning the car: there was no one to assess the car and we were asked to just drop of the keys because you guys were busy. We have a baby with us and I have a fantastic history of driving anyway. We will never drive rough and damage the car. This is very unfair to not check and then pass the blame to us. "
" We were told to pay for the damage on the car which were not responsible for. We wanted to get a complete inspection of the car both on collecting and returning the car and this is what happened: Upon collecting the car: your person showed us some pictures on iPad about the damages on the car. He browsed through 7 to 8 pictures quickly which of course we couldn't remember. Upon returning the car: there was no one to assess the car and we were asked to just drop of the keys because you guys were busy. We have a baby with us and I have a fantastic history of driving anyway. We will never drive rough and damage the car. This is very unfair to not check and then pass the blame to us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by LLOYD - 30 August 2018
" Easy to collect easy to drop off at Manchester airport "
" Hassle free and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MERVYN - 27 August 2018
" Being offered a car with faulty seat belts is a very concerning matter. Had I not noticed this at the pick up point myself and had we been involved in an accident we would have been in serious trouble with the law. The rental companies failure to properly check all of the safety features of their cars puts peoples lives at risk! "
" The boot of first car offered was not large enough to hold one large suitcase and two smaller bags. Further the vehicle was not fitted with a Sat Nave system! However, the agent offered to supply one for £20 per day! The car was rented for 10 days and the charge for the sat nav hire would have been £200, almost as much as the car hire cost! A Tom Tom system can be bought in Halfords for as little as £70.00!! Also one of the three rear sat belts was broken making the vehicle unfit for use on the road. The replacement vehicle however was very acceptable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
EXETER, GB - Reviewed by ROSEMARY - 23 August 2018
" As above - very efficient service "
" I enjoyed driving the vehicle which was easy to drive & in very good condition. Picking it up & dropping it off was very easy & we were impressed by the staff that handled everything for us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HISHAM - 22 August 2018
" Good in total "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GARY - 13 August 2018
" Always use Auto Europe, good rates and changing the dates of rental etc is easy. also geting the benefit of lower rates by looking at your emails. "
" Good check in to collect car, not a long process as some. staff helpful. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by JUDITH - 06 August 2018
" See note 3 "
" There was a terrible delay to pick up the car. I must have waited almost an hour before I was on my way. You have my estimated time of arrival so there really is no excuse not to have enough staff on duty to handle all the bookings you have taken. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EXETER, GB - Reviewed by STUART - 02 August 2018
" As above "
" Restored my faith in car hire a very efficient and seamless experience thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANN - 02 August 2018
" Car was clean. Damage by a previous renter marked on paperwork, but not repaired. All personnel polite and efficient. "
" All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALUN - 01 August 2018
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by AILEEN - 31 July 2018
" The car was good - suited our needs! The device at Glasgow very frustrating - unfair on all who were queuing. "
" Waited for more than an hour at Glasgow - to get keys etc! One member of staff on duty - for various companies! Missed a pre-wedding dinner celebration because of this! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAULA - 24 July 2018
" Great experience- would defo book again "
" Desk staff said car was waiting for us in bay 1? It wasn't, another member of staff found car- unfortunately our departure was delayed by this "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUDITH - 22 July 2018
" As above "
" Customer service staff were friendly and efficient. The only quibble was that the INSIDE of the wind screen was not clean and thus there were occasions when visibility was curtailed and lots of internal reflections . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
EXETER, GB - Reviewed by RUSSELL - 19 July 2018
" The rental was cheap which was the one redeeming factor. I expected better service. "
" Collection procedure was too long. Directions to car collection point was poor. Car had not been washed before collection - it was covered in dead flies and dust. This made checking for dents and scratches difficult. The brakes of the vehicle were poor - very snatchy. Satnav was rubbish. I had to use my own app on my iPhone. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LUTON, GB - Reviewed by DAVID - 16 July 2018
" All went as it should. No problems and no hassle. "
" All went as it should. No problems and no hassle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MONIKA - 15 July 2018
" Overall great "
" Everything was perfect, apart from the fact there was a massive queue at the counter, and even though I picked up the car 2h later, I had to wait for the car, as it wasn't ready. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIAN - 12 July 2018
" I've already complained to you twice and have had no follow up response. I had to wait two and a half hours to pick up my car and the drop off took 45minutes. It's was an utter shambles. I sent you a complaint when I first picked up the car which was rejected because I didn't attach a credit card statement. You have absolutely no to ask to see this. I then complained when I dropped the car off and I haven't heard from you four days later which is atrocious customer service. "
" I've already complained to you twice and have had no follow up response. I had to wait two and a half hours to pick up my car and the drop off took 45minutes. It's was an utter shambles. I sent you a complaint when I first picked up the car which was rejected because I didn't attach a credit card statement. You have absolutely no to ask to see this. I then complained when I dropped the car off and I haven't heard from you four days later which is atrocious customer service. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBIN - 11 July 2018
" I would recommend almost everything apart from the pick up which was so awful I probably wont use firefly again, the Hertz office was disappointing in efficiency. I would be even more disappointed if I had paid a premium and booked direct with Hertz. The best thing was the price and if you dont mind waiting then Firefly is good. "
" The car was great, good value, the staff were helpful BUT we had to wait over 30 mins from arrival at the Hertz office to collect the car only 2 staff manning desks at Hertz whihc provides Firefly and at a busy place like London Heathrow the wait was ridiculous, normally we queue for a maximum of 10 minutes at the most usually far less In 40 years of driving I've never waited this long. Everything else was very good but this delayed our whole trip starting and meant we ran late. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ARSLAN - 10 July 2018
" Very smooth check in and check out. Very friendly staff, especially Idrees from front desk is a wonderful guy with awesome customer service. "
" Very smooth check in and check out. Very friendly staff, especially Idrees from front desk is a wonderful guy with awesome customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by FELICITY - 10 July 2018
" Have done that already "
" On arrival I was issued with a car that was bigger than I had requested. I took the third car which was adequate for my trip. There was no one at the desk or visible when I returned it so I did the key drop. I was then horrified on Monday to be told there was a scratch on what seems to be the hubcap & told I had to pay £90. I felt no impact of a stone when driving & had certainly not seen any damage., nor had my two passengers. I therefore feel very aggrieved & wonder if it had not been there all the time. I would appreciate your comments. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSEPHINE - 07 July 2018
" Easy to use and navigate site. "
" Overall a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN - 07 July 2018
" The booking process was simple, and collecting the car was quick and easy. happy customer here. "
" No problems here, I will be using Firefly again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 05 July 2018
" First time with Firefly and very pleased with the service - thanks ! "
" My plane was delayed until the early hours of the morning. The car rental location officially closed at 1 a.m., so I was worried I would not then be able to pick up my car. The assistant was aware and when I rang to ask for him to wait for me, he said don't worry........I 'll stay until 3 a.m., I know some flights have been delayed. That was such a relief. He also dealt with hiring quickly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 28 June 2018
" Easy to use, great prices. "
" Good, quick pick up process and car as expected. Had a bit of a wait at drop off for staff. Liked the zero excess worry-free option. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 28 June 2018
" As above. "
" Such great friendly service from the staff together with an excellent vehicle provided for a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CYRIL KENNETH - 23 June 2018
" Firefly staff in Stansted are always so friendly and professional. "
" Everything wad just perfect as always the only thing I haven't yet received is the final invoice as usually it is email to me the same fay I return the car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by CHRISTOPHER - 22 June 2018
" Quick efficient straightforward "
" Courteous, efficient, quick check in & out, as you'd expect "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LEEDS, GB - Reviewed by JOHN BARRY - 14 June 2018
" Very good, no problems a at all "
" The experience of hiring the car was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALAN - 13 June 2018
" I use auto europe a lot and they are very helpful when things go wrong "
" it was very good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by PEARL - 12 June 2018
" .Have had no Confirmation of OK after Rental but dealt with Auto Europe in the past for reliable car availability and price. "
" So far so good, told car was a Diesel but was Petrol, free upgrade to Kia Sportage, when returned said it had scratches but had to check paperwork and said it's ok it was done previously. Everything just fine.I Have no Written Confirmation of OK, only verbal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PAULINE - 11 June 2018
" all good! "
" All fine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10