FLEX TO GO GERMANY Car Rental Reviews

MEMMINGEN, DE - Reviewed by DAVID - 18 September 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by MARCUS - 16 September 2025

" Very dissatisfied as email sent requesting a receipt and the issue with the car and still no reponse a week later. Shocking Only good thing it was cheap but i wont do cheap again "

" No one at desk on arrival at the alotted time. No VISA accepted unless a credit card. Extra 100 euro charge and still waitng for a reciept. Car had no rear wiper blade and it was raining the whole day. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUSSELDORF, DE - Reviewed by IOANNIS JOHN - 04 September 2025

" My booking through Auto Europe was without any problems "

" Car collection went smoothly "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by JENS-DOMINIK - 26 August 2025

" Auto europe was good in rebooking me to another company, but could leave the airport only 3h late "

" I had ordered a vw Tiguan, they only had the much smaller Renault captur. Very unhelpful local staff. Had to wait for 1h for the auto europe Callcenter to open, then 2h for a car from another company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by GARRY - 24 August 2025

" That depends on how AutoEurope respond and deal with my complaint to Flextogo. "

" 1.I requested GPS/Satnav but Flex said I may use my mobile phone but it would not connect as it an old phone. I written to Flex requesting a refund. 2. I did not like the 3 options i was given and felt I had no choice but to accept the low risk most expensive option. 3. The car had a tyre pressure sensor malfunction alarm and messages on dashboard. 4. Frequent messages the car needed an oil change. I can send you a copy of the email complaint I made to Flex if you wish to see it. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by IAN - 24 August 2025

" No problems at all,the car and all the staff were great "

" Very good service,staff were all good from the pick up driver to the check in staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by CRAIG - 22 August 2025

" Terrible experience with flex to go. To be told after arriving at the pick up desk that no cars were available and none would be available and then left to pick up with auto Europe. I failed to see how a company can operate with not having cars available for pre-booked vehicles absolutely no resolution attempted by flex to go it was just speak to your agent to sort something out. just overall terrible. "

" No car available. Had to contact auto Europe who sorted a replacement but hours after our original pick up time. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BONN, DE - Reviewed by MOHAMMED - 19 August 2025

" Not helpful with my problems "

" Charged me an extra €150 because I was a few hours late to my reservation "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by STEFANIE - 18 August 2025

" I have rented cars via autoeurope for many years and I was always a very happy customer. Unfortunately, when I called autoeurope I was told that the only option was to cancel my booking and I was charged a £30 service fee for that. Very disappointing! "

" We had reserved the car to pick up at 23.30. The rental place closed at 23.00. We were left without a means of transportation and had to make very expensive alternative arrangements. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MEMMINGEN, DE - Reviewed by ALEXANDER - 16 August 2025

" There are no complaints about the Auto Europe, but you need to choose your suppliers more carefully. "

" There is chaos in their office, we received a car of a lower class than we ordered. They forced insurance on us. When we returned the car, there was no one in the office, and this was at 12 o'clock in the afternoon. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 6

DUSSELDORF, DE - Reviewed by KEVIN - 15 August 2025

" Auto Europe failed to provide the correct information about the pickup. The office was NOT located in the airport. It is located in a local hotel which I only discovered by asking another rental company representative. This is very stressful for someone arriving after a flight. To have to walk around the airport searching for the pickup point is ridiculous. I would not recommend Auto Europe on this basis because I would not want someone else to suffer the stress I had to go through. "

" Flex To Go were great. Very efficient and friendly. However, the password on the rental documents did not work. Sending an email about the return of the vehicle just a few hours before is not helpful. And again the password did not work. I did not know where the local petrol station was, so had to search for it myself. The instructions from Auto Europe were absolutely USELESS! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by PAUL - 11 August 2025

" All went smoothly and shout out to the counter staff who were brilliant. Drop off staff were also very friendly and all were efficient. Whilst the counter staff were brill the company policy on the clean 2 clean was quite sneaky, the idea that the company extracts additional money from a tiered traveler and holds them to ransom with big decisions is not really what you expect from a tried and trusted company that is accommodated within the airport, "

" You scored down on points for adding in a new clause about the clean to clean requirement. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by ADEM - 10 August 2025

" My issue is with autoeurope, i did not received an invoice at all and had to check every car rental service at the airport to find the right one. "

" My issue is with autoeurope, i did not received an invoice at all and had to check every car rental service at the airport to find the right one. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by KEVIN - 10 August 2025

" Very dissatisfied and fin it extremely difficult to make a formal complaint "

" Pre-booked a car at Düsseldorf Airport with Flex to Go. On arrival, the agent aggressively pushed their €299 "comprehensive insurance," claiming my included cover was "not good." When I refused, they doubled the security deposit from €600 to €1,200 and then refused my UK credit card because it lacked embossed numbers -- despite UK banks no longer issuing them. However, they were happy to accept the same credit card to purchase their insurance that they refused to accept for the security deposit. Aggressive upselling, misinformation, and obstruction. Completely unacceptable. I won't be using Flex to go again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by BENEDICT - 03 August 2025

" All good "

" A bit more signage at drop off would have helped and warning of €100 cross border fed would also be useful to compare prices when booking "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BONN, DE - Reviewed by CHRISTIAN - 30 July 2025

" N/A "

" Counter staff on pick up was new, did not know the system, did not speak German and tried to sell additional insurance. Unable to see the information entered into contract by counter staff until contract emailed. Password for contract did initially not work and I could not contact Flex to go (neither phone nor reply to email). This is unacceptable. Excess quoted and recorded in contract was higher than quoted on Auto Europe voucher. We did get a new car which was comfortable. Return was slow as only 1 person on for several companies. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by RAYMOND - 29 July 2025

" Easy process throughout, would be happy to book again "

" Very good experience from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by MEMET ALI - 28 July 2025

" I want to refund my money "

" I have reservation but flex to go' s staff cancel it on 14 July. Can you refund me all money, 165 GBP. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

STUTTGART, DE - Reviewed by SCOTT - 23 July 2025

" Auto Europe are just the middle person, but so ridiculous that I couldn't pay the deposit with my Amex or debit card. My friend that was with us had a credit card that could be used for the deposit but they refused this. "

" I did not have a mastercard or visa credit card so they charged me an additional 450 euros. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by CHRISTOPHER - 23 July 2025

" Ok ish "

" The hard sell on extar insurance was unwelcome "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

HAHN, DE - Reviewed by HAYDN - 17 July 2025

" The car was rubbish (Toyota Ago) and I had booked a VW Polo so I am guessing I got a bum deal. A brand new car should not be that slow. It could not reach the speed limit going uphill. I know this is not the fault of the company but I do suggest the company buy a better brand of car. "

" Check in was very slow but the staff very polite, friendly and not pushy. They were very patient with the stupid idiot customer before me who clearly could not understand basic information. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOÃO - 14 July 2025

" Went very well as usual and as expected "

" fast and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SANJAY - 08 July 2025

" made the point above "

" after sales service is poor , i am still waiting for my final invoice , which they sent but incorrect password and can not be opened. called them few times not helpful- so sent email and bounced back message that email may get reply in 14days time !!! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MEMMINGEN, DE - Reviewed by BEN - 05 July 2025

" Until recently I would have recommended autoeurope without question from other good experiences, however I feel the company is also part to blame for my expertise this time as cross boarder charges are not mentioned anywhere (or at hidden deep in the T&C's if they are) which I would think should be standard practice when hiring at any airport or location close to an international boarder. Why is it not put into the "charges to be paid locally" section of your booking forms? And why is the value for this charge not mentioned as an additional cost also so you can compare and consider this at the time of booking? I would like to heat back on this from you, as I feel this constitutes an hidden or unadvertised charge which is extremely poor verging on fraudulent activity which left me well out of pocket and potentially could have seen me stranded in the middle of the night at a remote airport and unable to complete my travel plans! "

" Extortionate cross boarder charges that are not mentioned up front at all, as well as unscrupulous upselling tactics to get you to pay for their insurance. My hire went from €112 to €472 for 4 days in an economy sized car. Would never hire from them again. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by OLIVER - 02 July 2025

" Feels like they are trying it on! Cheap rate and then pretend the car has scratches to fleece me "

" Nobody was at drop off despite during full service offer. Flex-to-go claims I had a dent but nobody picking up service line for me to contest this. Only voicemails and no reply to email containing foto of no damage upon drop off. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BONN, DE - Reviewed by DAVID - 02 July 2025

" I contacted you directly to try and remedy the situation and despite your staff being helpful and refunding the cost of the rental you were unable too offer an alternative rental at that location with that or any other car hire company. I did managed to book a rental at the airport via another website. "

" As our flight arrived 2hrs late, they cancelled the car because there system did not have a flight number on it. The staff were polite but made no effort to assist in anyway to providing a vehicle for us and just said we would have to contact the booking Agent. I was surprised that they had already let our reserved vehicle go and had nothing else. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUSSELDORF, DE - Reviewed by FERHAT - 02 July 2025

" ? "

" Whe in ı make a booking ı didnt see the border fee. You charge me 100€. When ı deopped the car, I tried to reach your colleaque ı couldnt. I left the key hotel reception. When ı was pick the car up, ı waited in a que 1 hour. Completely horrüble experience. I never book again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by FRANK - 01 July 2025

" I'm not sure if I would recomend, Auto Europe, because they did not make it very clear that FlexToGo are not exactly on the Airport. I spend a considerable amount of time looking for FlexTo Go on the airport forecourt. Also, rang the telephone number on the booking no one pickup. It was after asking around that someone at the airport finally informed me that FlexToGo are in the Maritim hotel. "

" The worst car rental company I have used. In spite of paying for 3rd party insurance with Auto Europe. They insisted I must pay another full insurance before I can take their vehicle. It was a very terrible customer service. And the vehicle I was given had service warning lights on but they refused to give another vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by CHRISTIAN - 21 June 2025

" Aggressive up selling for insurance I didn't need was not acceptable. "

" I had added full insurance cover when I made the booking. when I picked up the car from the agent at flex to go he claimed he didn't know what the additional insurance would offer and then very aggressively tried to sell me further cover for €200 ( which would also cover insurance in a third country).... When I said I didn't need it, he then said he would do a deal and reduced his offer to €150. When I said I still didn't need it he told me that he would place a block of €1000 on my credit card which would remain in place for 30 days, but if I paid him €150 he would waive that. I felt bullied and threatened, particularly when he advised me that flex to go would have access to my credit card for that 30 day period. I didn't pay him anything. But the experience was a rotten start to our holiday and I certainly would not use this car hire agent again. the car was lovely, and my return experience was very positive, but this type of sales experience should really not take place in my view. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MICHAEL - 13 June 2025

" When I was handed the keys to the car and located the car itself it had not been cleaned inside. The previous customer had left some sweets on the back seat and the car was not in pristine condition. The vehicle itself was of a high quality. I felt the explanation of some of the terms and conditions could have been made clearer to some of the other customers which would have set their expectation. Primarily the pre-authorization of credit cards for those in terms and conditions some customers felt they were being hard on by. Overall my general experience was satisfied about not overly blown away. "

" Other way to collect the vehicle there were two customers before me to. Immediately as I joined the queue the lady hadn't formed me that she had been waiting for 30 minutes. I waited for 45 minutes before being seen to. There was only one member of staff attending to all customer queries. I was also a met by disgruntled customers complaining about hidden charges. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by PHILIP - 04 June 2025

" Off site pickup and drop off was my only small issue "

" It was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by PATRICIA - 04 June 2025

" No further comment "

" It was difficult to find the office because the paperwork said airport counter but it was in the hotel next door. The staaf was friendly but assertive. I asked for a small car but was offered a SUV which I declined. (Too big to find parking where I intended to travel) "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by AARON - 03 June 2025

" Overall good "

" Ok, though had to wait for a while "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CARLOS - 03 June 2025

" I am very displeased with my experience with this rental and I expect Auto Europe to deal with my complaint which neither your reservations team has done yet (request#4344206) or your customer service team (request #4358249, where I've been told your response time will be 6-8 weeks). Just to sum up the issue, I arrived at 10.30pm at the desk to pick up the car but Flex to Go said they could not accept my credit card as they had a policy requiring six month of validity following the return of the car (my card was still valid for 100 days but they needed 180). My other cards were an AMex (which they don't accept) and a debit card (which they would take either). I proposed adding my wife as a driver and using her VISA but they said the original booking was in my name so they couldn't do this either. In the end I was only offered the possibility of paying €320 to get their Insurance Plus product as well as pre-paying the fuel of the car (an additional €50). I called Auto Europe on the spot but was offered no solution other than calling customer service the following day. With 2 young children at 11pm in Hahn airport and 40 miles away from my airbnb, I was left with no choice but to pay this amount to be able to get the car. This credit card policy is completely non-standard and was not flagged by Auto Europe to me when I did the booking. I believe Auto Europe should not be offering a company with this non-standard policy at all or at least have this properly informed to clients. Therefore I would like Auto Europe to refund me for this amount. "

" I am very displeased with my experience with this rental (Vertrag Nr D400004298). To sum up the issue, I arrived at 10.30pm at the desk to pick up the car but I was told you could not accept my credit card as Flex to Go has a policy requiring six month of validity following the return of the car (my card was still valid for 100 days but you needed 180). My other cards were an Amex and a Visa debit card (both of which you wouldn't accept). I then proposed adding my wife as a driver and using her VISA credit card but you said the original booking was in my name so you couldn't do this either. In the end I was only offered the possibility of paying €320 to get your Insurance Plus product as well as pre-paying the fuel of the car (an additional €50). With 2 young children at 11pm in Hahn airport and 40 miles away from my airbnb, I was left with no choice but to pay this amount to be able to get the car. Research of all competitors in Germany and abroad (Europcar, Avis, Alamo, etc) shows your credit card policy is completely non-standard (and was not flagged by Auto Europe to me when I did the booking). Therefore I would like to be refunded for this amount. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by JOHN - 02 June 2025

" Auto Europe has been efficient with information and follow up. It remains to be seen if you can sort out the deposit issue with Flex to Go. "

" The office was out of the airport, something not detailed on the voucher. When we found the office in a local hotel, one staff member was on the phone and the other ignored us until I spoke to them. They then tried to pressure me into taking their excess insurance despite my informing them that I had already purchased it from yourselves. Having returned the car on time and undamaged in any way, Flex to go are still hanging on to the deposit on my credit card. They have sent me a 'handover protocol pdf that is locked with a password. Having entered all the possible combinations of the last four characters of my driving license, it still won't open. I have emailed Flex to Go about twice about this but have received no response. I am unhappy with their customer service and woried that Flex to Go want to hang on to my deposit without good reason. I hope you can go in to bat with them on my behalf. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SHILTON - 30 May 2025

" This is the first time I have an issue like this. Car companies have tried sell insurance before but they never played a cheap trick like this. I still have the photos & I'll raise it with u if they make any problems with returning my money "

" They tried to sell me an insurance at 125€ which I denied as I have a full insurance through Autoeurope. Upon returning the vehicle, I got an email in German but looking at the images they have shown a new damage. Now I have asked for proof as I have before and after photos. But they have not responded & my money is not yet returned "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOANNA - 30 May 2025

" we learned about the EXCESSIVE charge for border crossings into Austia at pick up. For what other hire comapnies usually charge around £50 for, they wanted £150 additional - more than the car rental cost itself!! Admitedly, when challenged, this cost had been declared in the small print at the time of booking so we were stuck with it. .... Be very wary - this might appear a good deal but they did not provide the car we booked ( VW golf) and we ended up paying more than double the initial cost "

" we learned about the EXCESSIVE charge for border crossings into Austia at pick up. for what other comapnies usually charge around £50 for, they wanted £150 additional - more than the car rental cost itself!! admiteedly, when challenged this cost had been declared in the small print....the counter staf them proceeded to take advantage of our stressed state and up-sell the full coverage + fuel package ( which i did not need). a very regrettable experince with no leiiancy whatsoever - blaming the Broker ( auro europe) for the charges. would NEVER use again - a company that makes it's money by tricking customers with hidden charges and unscrupulous sales tactics "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

DUSSELDORF, DE - Reviewed by GUY - 26 May 2025

" All as above - Also car was not very good. "

" Even though I took full insurance with you, they oversold their own policy saying, we were not fully covered. It was a hard sell. Didn't like that I had to go back to office with keys after dropping car in garage. man on return was rude. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by SERKAN - 22 May 2025

" The worst car hire experience. "

" There is no screen water in the car. They took 400 euros for insurance because of crossing the border. And the drop out e mail has not delivered to me yet. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

COLOGNE, DE - Reviewed by DAVID - 19 May 2025

" Not enough staff on the desk and car had warning light on so had to wait for alternative. "

" First car offered had engine management warning light on and there was no alternative vehicle, had to wait for a return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 2

FRANKFURT, DE - Reviewed by STEPHEN - 28 April 2025

" Excellent "

" Excellent service from receptionist, new car -great- easy drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by MAUDOOD - 19 April 2025

" I had selected cdw but it wasnt booked out. Prices for ut were different. Not happy with auto europe. Selected an estate car was given a coupe, struggled with luggage. "

" Flex to go staff were very friendly "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VINCENT - 15 March 2025

" I want to escalate my complaint who do I approach? "

" Extremely poor from the start. The various shuttle vehicles I saw are not fit for purpose. The van that arrived at the terminal could not accommodate everyone who was waiting nor my skis. I had to wait for another hour to be picked up after the van left. The station wagon which then arrived seemed to be a private car and was very crammed and just managed to fit my skis. People were left as the queue of people left waiting was very large. At the pick up, Flex to Go charged 150 Euro for my cross-border trip (Germany to Munich). In over 10 years of using Auto Europe, this is the highest I have ever been charged for this. The person at the desk then used this as a ploy to sell me their insurance which used the amount for the cross border as a way of making their insurance seem palatable. The person produced a piece of paper outlining their insurance options and which would avoid me leaving a credit card deposit (the usual process). Their cost was 292 Euro. When I complained at the cost of the cross-border fee, the person justified it by saying "but you didn't pay a lot for the cost of the car hire". I put it to you that this process is a scam - a honey trap. Where Flex to Go entice people by relatively cheap car hire options and then trap you with the cost of the cross-border fee. Additionally, when I was waiting to pick up my vehicle, the customer in front of me said to the person processing their vehicle that they were staying in Germany and not crossing into another country. The Flex to Go person said that all their vehicles were fitted with GPS and that if they found out that they had cross a border they would be fined 1000 euro. I put it to you that this sounded like a threat! I was made to feel very uncomfortable by the Flex to Go person's manner and threat. I will never use Flex to Go again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HAHN, DE - Reviewed by DANIEL - 13 March 2025

" Tried to get us to add on, took a larger deposit and yet to be returned "

" Rude pushy staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by JONATHAN - 10 March 2025

" Having called Auto Europe to complain about paying an additional 150 euro for travelling into Austria, I was told it was my responsibility to have found this at the time booking. I have never been charged before for this and there is simply no information from Auto Europe to say it would be a possibility. Indeed the voucher sent clearly says there would be no further mandatory fees. Thankfully I paid for everything with a credit card and I have submitted a section 75 claim to my credit card company. "

" Dreadful experience. At payment to Auto Europe there was no indication that a further fee would be required to travel into Austria. This fee doubled the price of the car hire! To compound matters it took almost an hour and a half to get to the car hire depot - this was not highlighted in any information from Auto Europe. Having picked the car up - we discovered 10 miles into the journey that the car had no been re-furled. Altogether a worrying and difficult experience. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by GARETH - 25 February 2025

" Important points like, the end supplier being at an off-airport location should be made extremely clear. Also, the fact that you need to pay an additional cost to drive to another country was buried deep in the terms and conditions. This should also be super clear to the customer, otherwise the experience is completely tainted and you end up feeling like you've been taken advantage of. It really was a disappointing experience "

" My experience with Flex-to-go was not at all good. Firstly I was expecting the rental car company to be on the airport site and not a shuttle bus ride away. In order to get the shuttle bus I had to call a number and wait 20 minutes for the bus to arrive. Then the journey took another 20 minutes to get to the off-site company location. Then when we arrive we were told that in order to drive the car to Austria it would cost another €150 which basically doubled the entire rental cost!!! Having no other choice I begrudgingly accepted the cost as it was late and there was no other option. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by SAM - 23 February 2025

" Bad experience. Delay in getting the staff at the counter to return from meeting (1 hour) and then I didn't even get a car because of CC issues. Will not use this company again. "

" I was not given a car by the staff because they had issues with the credit card and I had to rent elsewhere. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MEMMINGEN, DE - Reviewed by LOUISE - 22 January 2025

" as above "

" There was no Car Play facility in the car. Despite there being a screen it did not provide any navigation service. This is very annoying when arriving in a strange country at night and driving 2 hours to your destination. Luckily we were two people so I could navigate. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by AMIR - 16 January 2025

" Pick up extra charge abd child seat cost not great, drop off and deposit release not acceptable. "

" The pick up was ok with a grumpy staff charging extra for being late, which was obviously visible to them based on the flight information. The extra charge for pick up and the child seat made this booking actually working out less value for money. In addition to this my deposit has not ben released yet since 28 December when i have returned the car. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by GUY - 19 December 2024

" I feel conned by Autoeurope & will putting in an official complaint. My search requested only at Airport quotes and your quote said "At Airport". The pick up - drop off desk said "Munich Airport". On arrival - after searching for the desk - I found Flex to Go where in the next town !!!!!!!!!!! "

" I feel conned by Autoeurope & will putting in an official complaint. My search requested only at Airport quotes and your quote said "At Airport". The pick up - drop off desk said "Munich Airport". On arrival - after searching for the desk - I found Flex to Go where in the next town !!!!!!!!!!! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by SONJA - 18 December 2024

" Smooth, efficient, well-run. "

" Unlikely I will hire a car with flex to go again. Their existing damage report was incomplete, and the inspection staff at drop off of course held me responsible for damage that pre-dated me. A bit of a mafia system... "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by JOHN - 12 December 2024

" I am seeking a refund and out of pocket expenses relating to the booking below. The product sold as advised did not exist 1 It clearly states pick up and drop off point Munich Airport office. FlextoGo do not have a Munich airport office they are based in Freising 8 kms from the airport. I never book off airport car hire. 2 Our flight arrival into Munich was delayed by 1 hour 15 minutes (23.30 ) On entering the Car Hire airport around midnight Europcar (the only office open ) advised me the FlextoGo office was in Freising . 3 I called your uk number 1233 255114 at 23.15 uk to receive a voice mail saying your office was closed until Friday morning 4 At that point I elected to transfer to our Airport Hotel by taxi at a cost of 35 euros. 4 Friday morning I called FlextoGo and was told as I had not arrived by 22.00 (their closing time) and having no knowledge of flight number the reservation was cancelled but I could rebook at a cost of 150 Euro. I declined their offer. I did advise them that my flight was printed out on my reservation and voucher issued by Auto Europe but they repeated they had no such information. I therefore request a full refund and my local taxi expenses to and from the airport from our overnight accommodation of 55 Euros "

" I have filed a request (via email) for a full refund as the product yiu sold me and charged did not exist plus compensation for the out of pocket expenses I incurred as a result "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by ALUN - 12 December 2024

" My only observation is the hidden charges at the point of collection where all charge vast amounts to cross borders - which we all do so why not include these charges in the rental at the point of sale? "

" Flex were excellent - working into the airport but still off site at present Very attentive staff in and en route to their location in the free shuttle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HAHN, DE - Reviewed by DARREN - 11 December 2024

" Out of date terms and conditions at odds with hire company. "

" n/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by ANTONELLO - 22 November 2024

" Very disappointed "

" I had to drop off without anyone at the desk, to ask for a joined car verification. I called the number on desk and communicated my drop off, and if someone could check and confirm my vehicle was with no damage, but have been told it could only be verified later that day. As by magic I have been charged for an invisible damage on the front screen! Not only that, but after nearly 3 weeks have no received further communication, and my deposit has not been refunded yet. Very very disappointed! "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by RENATE - 15 November 2024

" Communication from Arrivals and between office and drivers seemed a vit fraught with poor signal reception. Drivers were excellent and car was new and easy to use. "

" Entertaining and Efficient pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROK - 06 November 2024

" Booking process seemed to be very smooth and transparent. Insurance option clear and fair. Biggest downside for Auto Europe is their choice of partners as it's very clear to me, that Flex to Go could be cheap, but there's a very obvious reason why. "

" The car I suppose to pick up wasn't ready and needed to be changed at the point of collection. This was very chaotic and time consuming. Car required cleaning and refuelling, milage didn't get updated. At the point of drop-off (Sunday, 9am) everything was OK. On Tuesday I checked my credit card and 500€ deposit didn't get refunded. When I checked my email, I had a very dodgy looking invoice for 500€ for allegedly taking the car outside of Germany. Unbelievable!!!!! I contacted my bank immediately, blocked the transaction, triggered chargeback procedure and requested to block the merchant completely! Absolute scammers!!!!! Avoid like a plague!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MEMMINGEN, DE - Reviewed by ROBERTO - 04 November 2024

" After what happened to us we checked the experience of other customers with Flextogo and alas noticed that every single customer had a similar experience to ours. Being accused of damaging the car and being asked to pay thousands of pounds for that. Now I reckon you should guarantee for the companies you list on your website as we trust you as mediator for our purchases. However in this occasion, you failed to protect us from scams perpetrated by this company and as other customers on Trustpilot highlighted, there would be difficult to trust you as a broker in the future "

" Staff was too busy with customers at the drop off and asked us to leave the car, drop the keys without checking the status of the car and releasing our deposit upon verifying everything was in order. We trusted them as the car was well taken care of and in the same conditions as it was at the start of rental. However, the following day, we shockingly found out that they still held the deposit and prompted us to complete a form as they allegedly claimed they found a scratch on the car. We immediately replied by email about the untruthfulness of the claim and that they themselves have acted against their policies by not checking the car at the drop off and we claimed that they must have been the ones who damaged the car. Luckily, after spending the whole day dealing with this ordeal, we noticed they had returned our deposit in full. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 10

HAHN, DE - Reviewed by VALTERS - 24 October 2024

" Would be good that these extras like going to other countries would be visible at the time of booking, just like full tank, unlimited milage etc. "

" No staff present when taking the car and returning. So have a dispute now about ccar cleanliness and they charged double the ammount of what was in the t&c's. We arrived earlier and still could have cleaned a little bit of dust on the matts, if they think it is dirty. Also was given automatic instead of manual. And we were charged extra for traveling to other contries, of which i was not aware at the time of booking. Had to pay 100€, couldnt say no as our hotel was already booked. So for one day of being outside off Germany cost us so much money - even if it was 5times closer than the other side of Germany. Basically, attracted us with cheap prices and charged extra later when we had no choice. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 5

COLOGNE, DE - Reviewed by CHARLIE - 16 October 2024

" Absolutely terrible.! "

" Car was hired from Flex to Go in Cologne. They initially wanted 1200 Euros for the deposit which I finally managed to negotiate down to 500 Euros. I told them I had full insurance, they didnt care.! I then asked to drop off the car in Dusseldorf as I had to travel from a different airport. They emails me and said this was OK but would cost an addition 205 Euros. I called and emailed them 5 times for clarification on the drop off point and contact numbers, no one responded for 2 days and I ultimately had to leave the car in Witten and leave the keys with my client. One of the most stressful car rentals I've ever had in my life. Totally inadequate company with no proper emergency number or email address that works.! "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by PAUL - 30 September 2024

" Will always recommend auto Europe, my go to hire car company, won't use flex to go again, as above "

" Only problem is it's taking a long time to get my holding money on my credit card back, and clear my account back, considering it was all cleared on checking and returning hire car, without any issues , did try to hard pressure extra cover payment when picking up hire car, unlikely to use again. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by NOUMAN - 23 September 2024

" Autoeurope staff and customer support are awful. They treat completely inhuman, unprofessional and rude. They even don't know basic ethics of treating humans as humans. "

" Flex to go was awesome. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HAHN, DE - Reviewed by STEVEN - 08 September 2024

" The experience was not pleasant "

" The staff were very slow to process the car hire, despite all information already submitted. The car was not in a good state of repair and the charges for cross border travel were not clear and the cleaning feels added after 10 days hire felt like something that should be included in the hire price. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by JAMES - 23 August 2024

" The rental all went smoothly. The main problem was leaving the airport and returning the car at the end. The signs at Cologne-Bonn airport need to be much clearer to remove the stress at each end of the process. I can't be the only customer who has experienced this. The counter staff went to great lengths to assist me in this, but it is very easy to take a wrong turn. "

" The rental all went smoothly. The main problem was leaving the airport and returning the car at the end. The signs at Cologne-Bonn airport need to be much clearer to remove the stress at each end of the process. I can't be the only customer who has experienced this. The counter staff went to great lengths to assist me in this, but it is very easy to take a wrong turn. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

STUTTGART, DE - Reviewed by FIONA - 16 August 2024

" As above "

" We were double charged at the desk which I discovered after my return. I currently am having to dispute this with the company and my bank. Extremely unhappy with the customer service which is practically non existent. Its almost impossible to contact the Stuttgart office after returning a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MEMMINGEN, DE - Reviewed by ANDREW - 09 August 2024

" I have been using AE for many years so am confident they will sort this latest issue out. "

" this is a compaint as we never received the car - despite them having the flight details - they were looking for extra money - atrocious service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MEMMINGEN, DE - Reviewed by MARCO - 15 July 2024

" Very easy process, even when I had to cancel existing booking and make a new booking. Changing booking might be easier, but that option is not available (needed to change pick-up date only). "

" Easy pick-up, easy return. However, contract only per email, so ask for a copy on pick-up to be able to check any pre-existing damages to the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MEMMINGEN, DE - Reviewed by JOSEPH PAUL - 11 July 2024

" helpful friendly good service "

" helpful friendly good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JOHN ANTHONY - 26 May 2024

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by HELGA - 25 April 2024

" was relieved to know I could continue my journey late at night after delay, lady at counter very friendly and even showed me to where the car was located in park house nearby "

" flight delayed for 2 hrs, good communication via e mail, agent kept counter open unril after 23.00 pm..but charged 40 Euros extra...arrived at counter 23.05 pm "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - 15 April 2024

" No point in using an agent just go direct ti hire companies as they all seem to have other charges to add on the the hire of the vehicle. "

" FLEX TO GO WAS FINE, ALTHOUGH IF BOOKING THROUGH AN AGENT NOT TAKE OUT AND DAMAGE WAIVER AS FLEX AND GO DONT ACCPECT ANY 3RD PARTIES DAMAGE WAIVER AND YOU MUST TAKE OUT MORE INSURANCE WHEN YOU PICK UP THE CAR. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JOHANNA - 09 February 2024

" In summary, although the rate was competitive the whole customer experience from this car rental company was poor. "

" Booking through Auto Europe and as a regular hirer of cars at Cologne Airport my first time experience in using Flex To Go was very disappointing when compared to the other car rental companies at this airport. Herewith are the customer service shortfalls experienced on my booking. 1. Confusion as to the whereabouts of the car keys resulted in a 35min. delay in driving away with the allocated vehicle. 2. Extensive damage on the vehicle was not noted on the rental documents. Attempting to inform a person was difficult as the counter/phone no. is not manned at all times. 3. Eventually a person responded and said; " don't worry about the damage as it was a vehicle that was due to be sold and we had no alternative but to take off the vehicle sale line". 4. The approx. kms. driven was no more than 350 during my rental, however the mileage recorded on the final rental docs. is 899?? 5. The rental doc. indicates 50% fuel level, however the car was full at the start of the rental period 6. There was no mandatory Parkschein in the car, I therefore had to buy this item during the hire period. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3