AUTO EUROPE FLORENCE, ITALY Car Rental Reviews

FLORENCE, IT - Reviewed by KEVIN - 15 September 2025

" Easy of use "

" Fast efficient friendly service in all areas , pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DANIEL - 03 September 2025

" Great car at a good price "

" Quick pick up. The pick up was off site and the shuttle service at the airport was not good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by GREGOR - 01 September 2025

" As above. "

" All good. Friendly and helpful staff and quick check-in and check-out. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by MARK - 28 August 2025

" Vehicle collection took longer than the flight. Queue was minimal, 8 persons, counter staff efficiency was awful. Was offered an electric vehicle which was totally inappropriate for our journey and had to accept a vehicle that was nothing like the one we booked. "

" Vehicle collection took longer than the flight. Queue was minimal, 8 persons, counter staff efficiency was awful. Was offered an electric vehicle which was totally inappropriate for our journey and had to accept a vehicle that was nothing like the one we booked. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 2

FLORENCE, IT - Reviewed by IAN - 26 August 2025

" Excellent "

" Pick up and drop off quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JULIAN - 25 August 2025

" The Auto Europe experience was fine, so far. But if Auto Europe subcontract to Drivalia I will not use Auto Europe again or recommend. "

" Everything was bad and continues to be bad. Firstly a long queue in the hot sun for the courtesy bus at Florence airport. Secondly the two hour queue at the Drivalia desk to collect keys. Thirdly the condition of the vehicle, so many nicks and scratches that it wasn't worth taking photos. Fourthly the fuel tank was not full - it showed 350km in the tank. The two hour queue meant there was no point going back to the desk .. we had had enough and just wanted to get away. The return was worse. Drivalia office locked. Designated Drivalia parking spaces overflowing. No Drivalia staff to help. A return visit to the Drivalia pick up desk showed a massive queue. We had no choice other than to abandon the vehicle in a parking spot for another rental company. We emailed Drivalia to let them know where the vehicle was and to emphasise that we returned the vehicle with more fuel (400km) than on departure. The only response we have received to date is an invoice for fuel plus surcharge and a scratch to the vehicle totalling 450 euro. We have disputed the fuel charge and asked for a photo of the damage so that we can claim on our insurance but we have had no response. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

FLORENCE, IT - Reviewed by MARTIN - 21 August 2025

" Very easy process throughout, can't fault it. "

" Easy booking process, easy check in process, no hard sell of extras, everything went really smoothly, from pick up to drop off. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by DARREL - 07 August 2025

" We have used Auto Europe many times and have highly rated their service, however, this is the first time that our experience hasn't been satisfactory. "

" The car was dirty. The staff weren't very helpful. No one to assist when picking up and dropping off the car. Appalling!! "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 3

FLORENCE, IT - Reviewed by ROBERT - 06 August 2025

" Car had lots of miles on it. Didn't trust Europacar but do trust autoeurope "

" Staff opportunistic and have to be careful "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FLORENCE, IT - Reviewed by SERKO - 05 August 2025

" Overall very good. I am a regular user of AutoEurope for my rentals. "

" Very good. Couple of minor issues with the vehicle that only came to light after I was some distance from the pickup point, but I was able work around them and brought them to the attention of the rep. on return. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by SHANE - 03 August 2025

" Auto Europe didn't ensure that the partner site I used to book (CarRentals.co.uk ) has the correct information, said it was an in-terminal pick up - it was not, never has been, the Florence car hire area is a 20 minute bus wait, then 5 minute drive so circa 25 minutes away. Taking disembarking, passport control etc. into account, there was no way I was ever going to make this booking from a 22:30 landing! so it should not have been allowed to be booked! I had major stress trying to find somewhere to stay - ringing multiple hotels around midnight trying to get in somewhere due to the car hire office being closed. Having a number that somebody answers would help Having clear opening hours would help Not taking bookings that have ZERO chance of being fulfilled on that day would help "

" Booking was taken for a flight arriving at 22:30 - I specifically booked with Keddy as it said "IN TERMINAL PICKUP" - I paid more for this versus one that said shuttle - however, it proved NOT to be the case at all and I had to take the shuttle bus - adding time and inconvenience. I was taking two flights, I checked documentation around 17:00 and realised that one said car hire closed at 22:00 and the other said 23:00 - I was due to arrive at 22:30 - So apparently it was either closed when I landed if 22:00 or did so 30 minutes from landing if 23:)) - so pick up is not feasible at Florence yet you guys accepted that booking. I rang the Florence contact number multiple times to confirm details and nobody answered at 17:00-18:00 hours - I then rang multiple times when in Amsterdam 20:00-20:30 hours no answer. My second flight was late, and I then found the 'in terminal pickup" was a shuttle bus away so I arrived late to find office closed, I was stranded at the car hire pickup point, no shuttle bus, no taxi, no hotel - as my booked hotel was 45 minutes away south. I spent 30 minutes at midnight ringing around hotels, at one point it looked like I'd be sleeping in the pick up location car park! - I finally got one and had to walk 15 minutes with luggage and pay 80 Euros extra, despite having a hotel paid for that I could not get to. I can't say as I'm overwhelmed with positive feelings towards Auto Europe/Keddy/Europcar as it would seem my cash was more important than my experience or welfare! I'm 80 Euros down on hotel costs, plus hassle through no fault on my part! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by ANDREW - 18 July 2025

" Had to wait a while for pickup and car booked not available also large deposit taken when already paid for "

" I booked this company as I thought they had premises within the airport "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by PETER - 17 July 2025

" I have used autoeurope a lot and usually good This experience was terrible "

" Downgraded my car Staff were rude Charged me for a car even though I had already paid Car was very dented and scratched Had to wait 30 minutes for shuttle bus Terrible experience "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by CRAIG - 13 July 2025

" xx "

" The rental desk at Florence railway station was not well signed despite its proximity to the station. The car itself had nearly 100000Km on the clock, and had several issues. 1) Front left tyre losing pressure 2) Gearbox not shifting correctly 3) The cooling system has a leak, we had to top it up three times. Also the drop off at Catania airport was not well signed and difficult find. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by THOMAS - 09 July 2025

" Generally a very good experience particularly in returning the car. "

" Overall a great experience. Not the model of car I was expecting but it was a very good car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ANDREW - 09 July 2025

" N/A "

" When we went to collect the car we had to get a crowded bus to the rental offices and wait in a very slow moving line before reaching the desk in very hot conditions making the wait very uncomfortable. we were sent to another office to collect the keys and were sent into a large car park to find the car by ourselves and the car was handed over dirty and with a little fuel. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by FRANCESCA - 24 June 2025

" same as above- You should not assure a booking if you are not delivering the right size car. "

" They often do not have the small size car I had requested. The car I had 11-21st June was a MG, enormous, with all kinds of sensors difficult to understand, Complaints about tyres level of inflation. Car hired 21st-6th July is small and lovely, but has no reverse screen guidance. The price of the insurance to eliminate the excess is excessive. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FLORENCE, IT - Reviewed by SAMANTHA - 19 June 2025

" A very disappointing experience overall. Only 1 desk attendant was available to deal with multiple customers, a hot a stressful experience and the dirtiest hire car we have ever received. "

" We have never experienced such a disorganised and inefficient rental pick up or been presented with such a filthy vehicle rental anywhere in the world. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by ELIZA - 03 June 2025

" Helpful staff who answered several queries I had after booking. "

" They were helpful and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by TIMOTHY - 03 June 2025

" The chap on the phone told me he couldn't book me another car and I would have to book direct with someone else. "

" When I arrived I was told my car had been rented to someone else. I was then left to hire a car from another company at three times the price I had paid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by ANDREW - 01 June 2025

" Check-in was okay but a little lengthy, however, drop-off was easy and quick. "

" Check-in was okay but a little lengthy, however, drop-off was easy and quick. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FLORENCE, IT - Reviewed by ARJUN BHARAT - 29 May 2025

" Positive! "

" smooth. car was upgraded. could be cleaner. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by NIGEL - 26 May 2025

" Otherwise a good experience. "

" I was disappointed to discover that the no excess insurance didn't cover the tyres and windscreen so was charged an additional sum for this when collecting the car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by PETER - 10 May 2025

" AutoEurope just provide prices and the 'deal', that's it "

" Drivalia have added an erroneous charge at the end of the hire (Eu36.00) for no reason, I assume that they do this in the hope that most people won't argue or even notice. I have and I am challenging it, without any engagement from the company to date, other than fobbing me off. Just massively irritating. Car was fine - if a bit battered but in Italian conditions, it was good enough. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by YUVAL - 30 April 2025

" Perfect. "

" Check-in and delivery of vehicle were very courteous , but relatively slow (always in Italy). Everything was explained in good English. Car was relatively clean (though I have seen cleaner) and had lots of dents and scratches, that didn't affect its functionality. Drop-off was a breeze, with little to none inspection of the car. Deposit was returned to the credit card that very same day. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by ANATOLE - 30 April 2025

" Probably the worst car hire experience I have had through auto europe "

" Even though the rental location was advertised as Train Station, we actually had to get on a shuttle and the location of the actual vehicle was not close to the station. The car itself was supposed to be intermediate, but it was a very small car in a terrible state completely beaten up with warning lights like change oil etc flashing on the screen constantly "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by FRANCESCA - 21 January 2025

" Please read my declaration above. I would like to have the payment for the rental I made with Rentals refunded. In the list of rental companies Rentalplus should be described as dependent on Shuttle service, not as In Airport. "

" I never got to take the vehicle as they mislead on their location saying they are "In Airport" when they are not and need to send a special shuttle. When I called them from the usual car compound where I expected them to be located they did not pick up and I got their answering service for a long time. In the end I had to make an emergency booking with another car hire company. I would like to have my real money refunded. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by STEPHEN - 07 January 2025

" filthy dump of a place. appreciate its a cheap hire but that shouldn't be reflected in the building, reception, decorations, facilities etc, and the state of the staff. "

" no staff, dirty cars, rubbish service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by REGISCHUNGWAI - 05 January 2025

" Depends on your following up on the case. "

" Europcar staff deceived me into buying an extra protection I have already had a full coverage from your site yet the staff at Europcar insisted your overage is not valid and forced me to buy their instead, turning out I bought two packages which is a clear sign of fraud. And below please find my message to Europcar: 1. Change in Car Type Without Notice Upon arrival at your office, I was informed that my reserved small compact petrol car was substituted for a large diesel vehicle, without any prior notice or consultation. This was not the vehicle I had requested or paid for, and no explanation was offered for this change. 2. Inconvenient and Illogical Pick-Up Process To add to the frustration, the car pick-up location was a 15-minute walk from the office, requiring me to carry two pieces of luggage across streets--an unreasonable inconvenience for a rental service. What is typically standard practice--providing car pick-up at the store or arranging transport for customers--was not adhered to. Having to walk this distance both ways was entirely unnecessary and reflective of poor customer consideration. 3. Lack of Support at the Pick-Up Point Upon reaching the pick-up location, the staff there made it clear that they were not responsible for rental issues, leaving me unable to raise my concern about the inappropriate vehicle substitution. This lack of accountability and cohesion within your team was frustrating and unacceptable. 4. Poorly Maintained Vehicle The car I was issued was severely under-maintained: It was delivered without sufficient AdBlue, critical for a diesel vehicle. After driving only 200km, the car displayed a warning that it could not start within 200km without a refill. This situation could have been entirely avoided had the vehicle been serviced and inspected properly before being issued to me. 5. Inconvenience and Personal Time Lost Due to this negligence, I was forced to search over 10 petrol stations before finding AdBlue, costing me two hours of travel time and considerable stress. The responsibility of maintaining and servicing the vehicle lies entirely with Europcar, and this failure on your part caused unnecessary disruption to my trip. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by GIULIANO - 02 January 2025

" awful. Impossible to find, we speak fluent Italian and still it was a nightmare getting there. Very unclear and btw they're not in the main rental area. No internet connection for the 'office' to sign the agreement upon arrival, the rep there smelled of urine and cigarettes and was working out of a box in a muddy field. No mention of charges regarding a baby seat upon rental, then surprise charge at the end, plus a surprise cleaning charge even though the car was returned in the same condition it was offered in. Plus we were not provided with snow chains which is a legal requirement in Italy. An absolute shambles. Won't be renting here again - poor show all round. Shocking. "

" awful. Impossible to find, we speak fluent Italian and still it was a nightmare getting there. Very unclear and btw they're not in the main rental area. No internet connection for the 'office' to sign the agreement upon arrival, the rep there smelled of urine and cigarettes and was working out of a box in a muddy field. No mention of charges regarding a baby seat upon rental, then surprise charge at the end, plus a surprise cleaning charge even though the car was returned in the same condition it was offered in. Plus we were not provided with snow chains which is a legal requirement in Italy. An absolute shambles. Won't be renting here again - poor show all round. Shocking. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

FLORENCE, IT - Reviewed by SUSAN - 07 December 2024

" As in question 3 "

" The voucher should be clearer that rental plus is not situated with other car hire firms ..They use their own shuttle not the one that takes you to the other companies. Not a problem if you know! Car had lots of dents but they were clearly marked so ok. Also car wasn't clean. Very reasonable price so can't expect too much. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FLORENCE, IT - Reviewed by FRANCESCA - 15 November 2024

" They are reliably good at providing reasonably priced car hire. "

" As I was only hiring for 5 days I would have expected the car to be clean and in perfect conditions. It was dirty, but this is not essential. What was annoying was a warning which kept appearing on the dashboard to check the tyre pressure. It did not indicate which tyres and I had not time, or inclination to go to a garage to have it checked. Cars should have a minimum of service including tyre pressure. On a previous occasion, in a different car, I got the warning to check the engine oil levels. We dit=d and it was perfect, but the warning kept coming and could not be switched off because it was connected with the digita maintenance check clock of the car. Again, I would expect this to be taken care of. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

FLORENCE, IT - Reviewed by ANDREW - 29 October 2024

" See above. "

" I booked a Fiat 500 hybrid (or similar) as I like the style and have hired them before and enjoyed driving them, but got a Fiat Punto hybrid that had every panel damaged, some quite extensively. It looked like it had been in several accidents and never repaired. It also appeared not to have been cleaned since the previous renter and the windscreen wash bottle was empty which I discovered while driving into the sun with a dirty windscreen ! Having walked from the railway station in Florence to the office in a street some 10 minutes away with all our luggage we were then told the car had to be collected from the station we had just left! A further 10 minute walk with all our luggage then ensued!! The staff at Europe Car VIA BORGO OGNISSANTI office were very apologetic about this, but we should have been told about this with our booking. By the time we got in the car to face the Florentine traffic (!) our stress levels were already unnecessarily high! The car drove acceptably well and did the job, but the overall experience was very poor. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 2

FLORENCE, IT - Reviewed by JOAO - 27 October 2024

" Pickup and drop off of vehicle was very straightforward and staff was helpful and polite. Good experience throughout. "

" Good rental experience, good value for money. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by ALISTAIR - 18 October 2024

" See above. Not for the first time, more info needed. "

" You need to provide clearer details about pick up at the airport. Surprice is NOT at the main rentals area and there is a separate pick up. If I was unable to speak Italian I would have had no idea of how to access the car "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by MICHAEL - 10 October 2024

" Further investigation of repeat reviews of Florence Drivalia should have alerted you to the concerns around their delivery. We expected (which is a fair expectation) for your organisation to quality control the operators that you recommend. "

" The queue to collect the vehicle was huge. Waiting over an hour just to get to the counter is unacceptable. Additionally, though it is 'nearby' the rental is not in the airport (as advertised). It is only accessible via shuttle transport.. "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by RICHARD - 08 October 2024

" Easy booking with great price especially for insurance as the providers themselves charge a fortune. "

" Quick and easy pickup and drop off. No pressure for insurance (covered with Auto Europe). "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by PETER - 08 October 2024

" Hiring a car in Italy is always a chaotic and bureaucratic experience, this was on the upper end of chaos. "

" The desk experience in Florence was a chaotic slow nightmare, with the rental desk using an internet based system for the rental agreement (everything being double-keyed from original booking), but the wifi not working properly - making every customer a 15 minute process. 3 customers ahead, so wait time was 45 minutes standing in a crowded (shared) room in miserable conditions. Picking up the car was then a 10 minute walk elsewhere. Car was covered in dents and scratches (over 20). "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 3

FLORENCE, IT - Reviewed by DUNCAN - 01 October 2024

" See 3 above. "

" Helpful staff at both reception and parking lot when we arrived to collect the car. Although we haven't had the final paperwork the handback on our return was equally efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by NIK - 28 September 2024

" Great and easy to compare for your own needs "

" Quick and easy collection and drop off, car was not clean inside or out when collected which was disappointing, was given a car with no parking a sensors which in my opinion should be a minimum these days, polite staff and good locations for collections. Would use again "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by JOHN - 25 September 2024

" Very easy to use booking process - but let down by Rental Plus "

" We had a number of problems and delays when collecting the car. The pick up place was a long distance from the office. The car was damaged and we were charged more because our original car was not ready. I have made a complaint on your website but have not received any response which is very frustrating "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by AMANDA - 13 September 2024

" I booked at 6 pm pick up not knowing that the office closed at 6. I arrived 6:20 and was not able to pick up car. "

" I booked at 6 pm pick up not knowing that the office closed at 6. I arrived 6:20 and was not able to pick up car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by STEPHEN - 13 September 2024

" Despite calling and making you aware that my flight was delayed and I might miss the expected pick up time and being assured the desk would stay open, although I would have an additional charge to pay. The desk was closed by the time I arrived, less than 5 minutes after the scheduled closing time. Although there was still a staff member there. I was told there was no car for me anyway. "

" Despite calling and making you aware that my flight was delayed and I might miss the expected pick up time and being assured the desk would stay open, although I would have an additional charge to pay. The desk was closed by the time I arrived, less than 5 minutes after the scheduled closing time. Although there was still a staff member there. I was told there was no car for me anyway. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by GARY - 07 September 2024

" Good communication prior to picking the car up - reminders were useful. "

" Everything was great apart from the usual lengthy queue when trying to collect the car - it's never a welcome sight when only one person is on the desk, especially if someone else is having an issue with their documents / payment. Should be a minimum of two, even three, staff which would help reduce queue times. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by LOUISE - 03 September 2024

" Pickup was the worst I have experience in my entire life, and I have been renting cars since the 1970s! When we arrived at the sweltering non-airconditioned pickup office there was quite literally no member of staff there - just other angry customers who, like us, wanted to pick up their cars. Nobody appeared for almost an hour, and even then there was no explanation of apology. When we eventually got the car the inside windscreen was so filthy you could barely see through it in sunlight so we demanded it be cleaned. The staff just wiped it with some wet kitchen towel and walked away, so it was now covered with rapidly drying blobs of muddy water. That at least made it safe enough to drive so we gave up trying to get it sorted out and just took it - we had had enough of the awful service. I will never ever use them again. "

" Pickup was the worst I have experience in my entire life, and I have been renting cars since the 1970s! When we arrived at the sweltering non-airconditioned pickup office there was quite literally no member of staff there - just other angry customers who, like us, wanted to pick up their cars. Nobody appeared for almost an hour, and even then there was no explanation of apology. When we eventually got the car the inside windscreen was so filthy you could barely see through it in sunlight so we demanded it be cleaned. The staff just wiped it with some wet kitchen towel and walked away, so it was now covered with rapidly drying blobs of muddy water. That at least made it safe enough to drive so we gave up trying to get it sorted out and just took it - we had had enough of the awful service. I will never ever use them again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FLORENCE, IT - Reviewed by BEN - 03 September 2024

" As above "

" Arrived at the allocated time. Informed there were 'no cars'. No help offered. People in front were told there was 'nothing they could do' and they should just go and book elsewhere. No customer service skills at all. Terrible. I just waited and eventually a car was returned but they didn't seem to have any system of cars being returned in line with the bookings that had been accepted. Why take a booking for a car if you don't have one!? No time for the car to be cleaned or serviced (fortunately the previous customers returned it in a good state). "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by PROF CHRISTOPHER - 02 September 2024

" Nothing further to add "

" No information was given on pickup about refueling thus I filled up the tank on drop off at my own expense ! Also on pickup the car was dirty and could not see out of the back windows ! Otherwise it was a good car, so more to do with the service and administration "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

FLORENCE, IT - Reviewed by JULIAN - 27 August 2024

" Please provide a rebate "

" 1. outrageouly misleading claim that rental plus was on the airport site. had to wait ages for a shuttle to a car park further than all the other rental companies. wasted 90 minutes of my holiday. 2. counter staff so slow and only 1 available for a whole shuttle 3. car was filthy and hadn't been cleaned before pick up 4. car supplied in a lower group than ordered Please provide a rebate "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 2

FLORENCE, IT - Reviewed by COLIN - 26 August 2024

" I booked with Keddy although all confirmatory paperwork was headed autoeurope - neither of which companies had signage at Florence airport to pick up car. I eventually discovered that my hire car was to be delivered by Europcar at said airport - Europcar service was very good. "

" I booked with Keddy although all confirmatory paperwork was headed autoeurope - neither of which companies had signage at Florence airport to pick up car. I eventually discovered that my hire car was to be delivered by Europcar at said airport - Europcar service was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by SOPHIE - 22 August 2024

" Good booking system "

" The pick up place was far from the office rental address and we had to walk 10 minutes with our bags, this was not indicated anywhere and I would not have rented the car if I had known this. The car had multiple damages and so many it was difficult to check them all on the pick up form and then that charged us for some new damages that we were not aware of. It felt like a trap. And the car wasn't clean "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 2

FLORENCE, IT - Reviewed by LEWIS - 03 August 2024

" Easy to compare all the options, a shame we chose the wrong one. "

" It took us almost 3 hours to queue up, with only 10 people/cars in front of us and only one person on the counter for majority of that time. Claimed not to have any SUVs and gave us a smaller car, with no reimbursement. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by JOSHUA - 22 July 2024

" the information was not correct that you supplied and when I called you couldn't even contact the company. "

" unable to contact them by phone waited for ages at the airport for a shuttle bus, the one that was on our details refused to collect us and told us that surprice had moved location so we were completely at a loss for over 40 mins at the airport. in hindsight I should have looked at the reviews more this was a night mare and then very pushy and intimidating with them try to sell you extra insurance. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by CLIVE - 16 July 2024

" Overall the car was good quality returning , had to queue but apart from that all went well "

" Wasn't clear where or how to get the transfer to pick up the car, I thought the pick up was at the airport but needed a transfer. The phone number just went to voicemail and never received a call back. the staff were very friendly when we got there but the process for registration is very slow especially as you have already given the basic information in advance, so would expect it just to be printed and signed. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ANTONY - 12 July 2024

" Overall the experience was good apart from the long wait to get our car at Florence airport. Car was clean inside but could have benefited from a clean on the outside- the windows were covered in tree sap and the dust had settled on the windows leaving smears when the windows were wound down. There wasn't sufficient water in the window washers- this ran out within a couple of hours of collecting the vehicle. "

" pick up at Florence airport took over an hour waiting in line with just one person dealing with customers. Once we actually got our allocated car we had a very good experience. Drop off was at Brindisi airport- there wasn't any proper drop off office. We were eventually met by a Drivalia staff member who was very efficient. Drop off was very conveniently located at the departures area at Brindisi. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JUDITH - 11 July 2024

" I am at a loss as to your service as you did try to help a little however I ended up having to hire another car. It's cost me over £700 for a car for 3 days. They wouldn't even let us have the car I paid for and said it was unavailable I felt the whole thing was a con. "

" I was not able to drive the car and asked for my 28 years old daughter to be added. The counter staff were so unhelpful every thing was impossible. They made us hire another car. We didn't get the car I paid for and had to pay double for another. Then they ripped us off when we returned it. Absolutely disgusted. Ripped off and cheated. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by DENNIS - 10 July 2024

" N/a "

" The service at the counter was very slow and the car was another 10m walk plus additional wait time to get it. This really delays the entire rental process. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by TIM - 02 July 2024

" See previous "

" An astoundingly badly run business. Our flight was delayed so we were going to arrive post 20.00hrs. endless calls to the office (pre,20.00hrs) all unanswered. The result of this being I had to hire another car (from one of the many operators who were still open!) for one day as I had to get to where we were staying some 2hrs away. I telephoned the following morning (Sunday) and eventually got an answer. I explained I was en route to collect and was everything still okay with the hire. Yes I was told. When I had worked out that the shuttle was in fact ParkingGo and not Rental plus (this could be made much clearer in your correspondence and vehicle signage) I made many further unanswered calls to arrange collection. None of which were answered. On arrival at an industrial wasteland and waiting c. 90mins to be seen, I was told that "as I hadn't arrived the night before, I'd been treated as a no-show and the car was no longer available. This is despite having been told all was well earlier that day. After approximately 5hrs I was provided with a car. The amount of people in the waiting room moaning about how poor it was, is testament to quite how shambolic the business is. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by SIMON - 26 June 2024

" Good overall, No complaints "

" Very good, no complaints "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DAVID - 25 June 2024

" Never had a problem with autoeurope. Will never use Sixt again "

" Manual car as booked not available. Only option was an automatic, and only car available was charged as an upgrade. Otherwise told have to wait an unspecified period. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by FIONA - 18 June 2024

" No "

" The queue for pick up of vehicle wasn't long, but the process took around 2 hours. Only one member of staff for most of this time. Also, the voucher gave a price for extras including tax, but then we were charged additional 'on airport' taxes, not mentioned anywhere in the documentation. V unhappy with the lack of transparency here "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by CHRIS - 14 June 2024

" Return of the car was problematic with several people complaining about bogus charges being claimed by Auto One. It has now been 10 working days since return of the vehicle and the rental company (Auto One) have not returned the deposit taken on my credit card. When I called to ask about return of deposit they hung-up. I am now raising this with my credit card company as a fraudulent take. "

" It wasn't clear that you are brokers and do not have a desk either at the airport or off-site. When we called the contact number and managed to arrange a pick-up we found ourselves being driven to an industrial unit. The car pick-up was protracted and very unclear and delayed us significantly. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by FILIP - 11 June 2024

" Very smooth process, no issues at all "

" Very smooth and straight forward. We even got upgraded to a better car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DAVID FORD - 11 June 2024

" See above "

" The car collection and drop off arrangements at Florence airport are terrible. The hire car park is located off site and the courtesy bus service is wholly inadequate for the number of people seeking to get to and from the hire car park. I ended up walking from the airport terminal to the hire location and this required crossing a number of busy and dangerous roads. Only one member of staff was on duty at Europcar and she was inundated with dealing with a very awkward family - this took over half an hour to resolve, On returning the car on Saturday 8 June, the office for Europcar in the car park was closed but three members of staff were dealing with cars and instructed me to put the key in the drop box outside the closed office. I was then shocked to find, when I received the invoice, that I was being charged for an extra day's hire to Sunday 9th June. I queried this immediately by contacting customer service with your form and been informed by email today that the charge will be refunded. This leaves me feeling concerned about the processes and the instructions being given by your staff. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by BRETT - 07 June 2024

" Unfortunately I wouldn't rent again due to the nightmare picking up the car and the 1 hour 40 minute queue. There were about 4 other local car hire companies on the same street that were empty, so I'd probably go for one of those. "

" The car and staff were fine but the pick up was a nightmare, we waited in a queue on a busy Florentine street for 1 hour and 40 minutes. No direction on what to do when we got there, how to check in, everyone was confused. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by JAMIE - 04 June 2024

" As above. So slow and unprofessional. Very friendly until they couldn't upsell the level of protection. I then got talked over and felt I got treated differently after that. "

" Waited an hour at the premises to even speak to the staff who were so slow with each customer. Everyone complaining and getting agitated. Was told an external inspection would take place but the staff didn't do it so I don't it myself because of previous damage and didn't want it to come back to me. We just wanted to leave after being there for over an hour. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FLORENCE, IT - Reviewed by JANE - 04 June 2024

" I have used AutoEurope on many occassions, without any problems, and will undoubtedly do so again. "

" This relates only to Keddy/Europcar at Florence train station. The office is a good 10 min walk from the station (on a very hot day), only for us to have to walk all the way back to pick up the car from the underground car park. An office actually at the train station would have made it so much more pleasent. Furthermore, the Europcar office staff first claimed Keddy was nothing to do with them, but after I refused to go away, they provided me with a brand new car - so new we had to fit the hubcaps and floor-mats ourselves. The staff were friendly, but clearly not being 100% truthful. They were obviously out of cars, so gave me one they had not been planning on letting out that day. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by SIMON - 31 May 2024

" Average "

" The car was badly scratched and dented and the windscreen scratched- none were recorded on pick up "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by IAN - 21 May 2024

" excellent "

" yes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DMITRY - 21 May 2024

" All good. "

" Car was handed over dirty inside and outside, coffee stains everywhere. Company didn't even bother to clean it after previous renter. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by DAVID - 14 May 2024

" The various types of insurance are all too complicated and poorly communicated. I want the option to pay in advance to not have to pay the excess in case of an accident - or at least have it made clear the difference between your cover where you pay upfront and claim it back and that offered on collection where you don't pay the excess in the first place. All far too confusing. "

" The various types of insurance are all too complicated and poorly communicated. I want the option to pay in advance to not have to pay the excess in case of an accident - or at least have it made clear the difference between your cover where you pay upfront and claim it back and that offered on collection where you don't pay the excess in the first place. All far too confusing. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by JOHN - 11 May 2024

" Auto Europe very reliable car rental broker "

" Car supplies was very basic. Not even a USB port to run phone satnav. This must be one of their old vehicles. Even base model cars have at least usb these days. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by MATTEO - 04 May 2024

" As above "

" Professional and very friendly and polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by INGRID - 30 April 2024

" Always good prices compared to competitors. A lot of choice in rental agencies and cars. Easy website. "

" Fast and friendly service at pick up and drop off. A good car, only had to point out 2 extra small damages. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by ANDREAS - 07 April 2024

" The site shows that the office and the car are in the airport but you need a shutlle bus to take the car. "

" The car was new (<10.000 Km) but not clean There was a strange smell in the cabin and I bought a deodorant to change the enviroment in the car. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by ANNE - 26 March 2024

" Good hire experience overallz "

" Absolutely no issue. Pleasant helpful Staff. Pickup and Drop off went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by GIDEON - 10 March 2024

" Fine "

" Fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by FRANCESCA - 03 January 2024

" Usually I go for Sicily by car, but I could equally hire from another company under the AutoEurope umbrella. I use Autoeurope because the prices are lower than to hire directly from the individual organisations. The drawback is the high price of the additional, no excess, insurance- it is unethical to charge more for three weeks than I pay for my car in the UK for one year! "

" The staff are competent and polite. They also recognise me and I usually have a calm, collaborative experience. One of the reasons to choose Sicily by car is the slightly more moderate price of the comprehensive, additional insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by EMILY - 07 December 2023

" Is fine, no comments to be made re autoeurope "

" Guy at the counter when picking up was super nice and very helpful. Car rental fee was very cheap, but the second driver and excess waiver fees are extortionately expensive by comparison, which is a shame. Car was in pretty poor condition internally, and a very basic model. Otherwise an OK experience overall. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FLORENCE, IT - Reviewed by KEVIN - 13 November 2023

" Overall very positive and stress free process. Will consider using again. "

" pre registered and check in process was very quick. staff helpful with clear information. Drop off process was just as quick and srraight forward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by JUSTIN - 24 October 2023

" The online care hire process was very straightforward and communication from the company was good. "

" Overall the experience was positive. We had booked a jeep but we were given a different car. We believe this was an upgrade because the car was bigger. We were fine with this and happy with the car, but no-one had mentioned it, so communication could be improved. The extra charges were a bit higher than expected, but again there was no explanation. The extra amount was too small to worry about but still perplexing because it wasn't explained . The car was great and drop off was very smooth so overall it was positive. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by BENITO - 16 October 2023

" From the booking form it was not clear we had to get a shuttle. I'd thought the desk was in the terminal building "

" Phone call for shuttle went unanswered. Had to get a taxi. Also pickup point in Florence airport is unmarked "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ALISON - 25 September 2023

" The online process is simple and efficient. However, I tend not to make recommendations, letting others make their own choice. "

" The car was okay but it had 9 dents/scratches and needed cleaning inside and out and had previous drivers papers left in the car. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by MOHAMMED - 24 September 2023

" overall not bad ... "

" not bad ,....only issue which was very confusing was the drop off exact location which was not clear and had top keep calling them to figure it out. Could have simplified this by providing exact google location. They need to understand foreign people don't know the local language nor the area! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JUDITH - 22 September 2023

" Not as good as you used to be "

" The car was a lower group than I booked and they refused me the correct one. The car had several faults and was mechanically very poor "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by ALEXANDRA - 18 September 2023

" Called Auro Europe during my holiday to try and resolve the issue with being charged double the original cost. The first person said it should be possible to sort out as was still an active rental, put me on hold to speak to their manager and then got cut off after 20 mins. Called back and eventually got through to a second person who contradicted the first and said nothing could be done until the rental was finished. Overall spent almost an hour on the phone (mostly on hold) and no satisfactory response or guarantee this would get sorted out. Trie to avoid any possible issues by booking through a reputable company - not the cheapest - but somehow ended up having a lot of hassle and time wasted during and after our holiday and feeling ripped off. "

" Pick up took a long time, very inefficient despite having all documents prepared and correct. Everyone there seemed to be having issues of some kind. Counter staff were unfriendly, slow and did not explain what was going on (got the gist from basic understanding of Italian). Main issue for us was they told us our 'full coverage' booking with Auto Europe was not valid and we had to pay double the amount again then and there to take the car with the level of protection we had already booked and paid for. Having read terrible reviews of experiences from customers who had not taken full coverage we did not want to take the risk. The car itself (upgraded as they didn't have the one we booked) already had badly damaged bodywork when we collected in so we were glad to have the full protection and not face even more hassle arguing about damage. The instructions provided by Auto Europe on the paperwork for drop off were wrong and luckily we (correctly) assumed it would be the same place that we collected the car from but still had to call on the day of drop off to get the actual address as neither Auto Europe or Noleggiare provided this. Overall a terrible experience and now seeking compensation for paying double what we booked. Would never use this company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by ROGER - 15 August 2023

" great comparison and easy to use "

" Generally very good but despite belief called to confirm quickpass I continued to receive numerous emails asking me too ned details for quickness which was confusing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by SIMON - 29 July 2023

" Not for the first time, I found the Auto Europe recipe for identifying value for money was spot on. "

" Supremely efficient and friendly at pick-up. Drop-off also: 10/10 for speed and efficiency (important when the temperature is 40° !) Only disappointment was that the windscreen wash reservoir was empty on pickup. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by THOMAS - 11 July 2023

" No problems with AutoEurope "

" Car was not full of petrol when collected. Unfortunately I did not notice until I had left the car park. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by SUSAN - 10 July 2023

" The other hire desks e.g. Sixt seemed efficiently run and were processing those in the queues quickly. Question why a lot of the paperwork can't be done in advance e.g. like giving passport info to airlines when you book, not when you turn up at the airport. "

" Very long queue to collect with one lady doing her best and a man faffing about with complete indifference to the fact that he was there to serve customers, ignoring all those waiting in the queue as if they didn't exist. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by AUDREY - 06 July 2023

" As above "

" The name enterprise was not on the document(Voucher) making the collection very difficult. The paperwork needs to be more clear. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by PETER - 03 July 2023

" ! "

" ! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by FRANCESCA - 20 May 2023

" one of the best and really good members of staff. "

" good experience. You should have a loyalty programme so a frequent user like me could get points and discounts . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by RICHARD - 21 April 2023

" Good and efficient "

" Car was good but a little battered "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by DAVID - 20 April 2023

" V HAPPY "

" V HAPPY "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JOHN - 20 April 2023

" Good pick up and drop off at airport. No hidden charges. Overall, quite expensive. "

" Good, but pricey. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by FRANCESCA - 02 January 2023

" as above "

" Everything was fine and the counter staff were very efficient. However there was only one person at the counter and I had to queue for a long time as the people in from=nt seemed to have a complex transaction. It would have helped if there had been at least two clerical staff. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by FIONA - 25 October 2022

" Five star - thanks "

" Professional, courteous service and great car. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by TOBY - 12 October 2022

" Good customer service. Easy to navigate and change bookings. "

" Took c.1 hour to pick up the vehicle despite not being that busy. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by STEPHANIE - 03 October 2022

" AutoEurope is fine, but the company we were put in contact with (Leasys) was awful and I won't use again. "

" I've just been charged an additional €180.56 over a week after returning the hire car and without explanation. I will be pursuing a refund for this payment. When returning the car I countersigned the return paperwork (I was not given a copy) which confirmed the condition of the vehicle on return was as originally described and petrol tank was full. We had a 2 hour wait to collect our pre-booked car from Florence airport and were given poor return instructions. We'd arranged for a manual super-mini (fiat 500 or equivalent) but instead were given an automatic Jeep. This was fine for what we needed, but far from the agreed type of car. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by PABLO - 28 September 2022

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ROSS - 27 September 2022

" Your website & prices are very competitive but it took all of my 40 yrs in the military and renting cars abroad and having to find solutions fast amidst chaos to make this work. Someone from your firm should visit the set up at Florence airport and decide if you wish to have your business reputation at risk by selling on the services offered by the firms there. I'll be back in touch v soon if I don't get my full deposit back fast - even if I do, I strongly suggest someone in your senior mgt team takes a look at this - it's not a commercial risk I'd carry. "

" The whole car rental set up at Florence airport is chaotic - not just with Leasys - the car rental parking area (used by all firms) was too small so numerous rental cars were effectively abandoned on the roadways making driving v difficult especially with most drivers having quickly to adjust to LHD, an unfamiliar car etc. The car allocated to me was absolutely brand new and had only 1-2 miles of fuel in it and also no manual on how to operate the car/satnav etc - so I had no choice but to brave driving immediately into v busy city traffic to try and find fuel before the car ran out. The Leasys lady was keen to stress it was a free upgrade but they had no car at the range I sought. There was no system of returning a car - no one did a visual inspection of it, nor checked the mileage nor even bothered to ask where I'd left it, indeed they were surprised and pleased when I told them. I have never seen anything so shambolic in my life and await seeing if I get my 800 euro ! deposit back from these people. Obviously I took plenty of photos to show that the car was undamaged and had more fuel than when I collected it (not difficult) in case this turns into an issue. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by PETER - 23 August 2022

" Again, easy to get the booking made & confirmed. Second time I have used Auto Europe & both times experience has been good, "

" Easy dealings conducted efficiently. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by MADELEINE - 17 August 2022

" Have always used auto Europe in the past but had a much better experience recently booking directly through a small independent company so will look to do so if possible in future "

" Had to wait in queue for nearly two hours to pick up car. Then given the wrong ticket to get out of the car park so had to go back for another one. Worst rental pick-up experience I've ever had. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by EDWARD - 25 July 2022

" Great thank you so much "

" Great car and friend fast service, thank you to the Florence team. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by RICHARD - 19 July 2022

" Auto Europe provided a good service but AVIS let the whole experience down. "

" There was no queuing system at the counter which was just a free for all. The car delivered was not clean and had significant damage to the nearside. I was told that this was the only vehicle available. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by DAVID - 19 July 2022

" Limited practical information on location of pick up and return "

" Once I had found the office, the procedure was straight forward. The car was dirty externally but otherwise fine. Once back at the car hire venue, the return process was simple, but again I was given very little information on location of return, so I had to find it on the map and hope for the best. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by MALCOLM - 29 June 2022

" I had explicitly stated that I did not want : Servizio di rifornimento. I have have been charged : 17,21 EUR. I did not ask for nor request this. Please deducted this cost. "

" Hire of the car was expensive. The car was very ordinary. The first car offered was badly marked ; there were more marks on the car than logged on your system therefore another vehicle was asked for. I had explicitly stated that I did not want : Servizio di rifornimento. However, I have have been charged : 17,21 EUR. I did not ask for nor request this. Please deducted this cost. The car was returned to you with a full take of petrol in any case. I believe that if you check the original details (for 1st car offered) you will see that "Servizio di rifornimento" was not requested. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by IAN - 20 June 2022

" Please explain the costs "

" Stima dei costi di noleggio COHEN, IAN Informazioni sul noleggio Numero documento 364411401 Visa XX3005 Targa GF824YK N. FTN Inizio Località di Partenza FIRENZE APT Inizio Data/Ora 2022-06-10 13:25 Fine Località di rientro FIRENZE APT Fine Data/Ora 2022-06-14 09:54 Giorni addebitati 4 Giorni (3 Giorno, 20.5 Ore) Distanza percorsa 311 Km Tariffe di noleggio* € 466,60 Tariffe e supplementi* € 100,12 Servizi opzionali* € 28,00 ___________ Imponibile € 594,72 IVA (22,0%) (sulle voci contrassegnate con*) € 130,84 ___________ Costi totali € 725,56 Pagamento anticipato € -529,71 ___________ Importo dovuto € 195,85 =========== Importo addebito soggetto a ulteriori verifiche sul danno Please can you translate and explain the costs "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by GABRIELLE - 04 June 2022

" As above "

" Excellent car but it had not been cleaned between customers. It would have been perfect if it had been. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by AULUS - 25 May 2022

" Really bad experience "

" the car was all scratched, they didn't tell me where to leave the key, and they charged me €60 and I don't know why. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 4

FLORENCE, IT - Reviewed by PATRICK RALPH - 30 March 2022

" Sicily by car were a good rental company to deal with "

" Overall the counter staff were very helpful and the car was clean & good to drive. I recorded slight damage when I collected the car emailed it to them - no claim on return. Please note that the car rental shuttle bus operates 24 hours not just in the morning as your notes told us! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by GUUS - 26 January 2022

" all went very well.great car "

" staff at Florence excellent, better than Pisa "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by BLAINE - 25 November 2021

" Well done "

" Good, easy , fast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by NIGEL - 08 November 2021

" Nothing to add to point 3 above, "

" Could not have asked for more. Very much appreciated the SBC employee who set-up my smart phone so that is displayed satnav on the display consul. I would not have managed this on my own. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by IAIN - 02 November 2021

" Excellent. "

" Everything was very smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by NEVILLE - 13 September 2021

" Great experience "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DAVID - 03 October 2020

" As above: particularly helpful and charming staff "

" Best rental in Italy by far "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by KENNETH - 04 August 2020

" Ordered VW Golf and replacement vehicle more than adequate. "

" Quick and efficient pick up. New Fiat 500L was perfect for 4 people and luggage. Drop off quick and hassle free. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by WILLIAM - 30 June 2020

" Was not able to make rental as flights were cancelled "

" . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by SUSAN - 18 February 2020

" We always use Autoeurope and have recommeneded it to friends and family. it is great to be able to have the option to change or cancel up to 24 hours before the rental date and also the 24 hour customer call centre is helpful. "

" The agent was friendly and helpful. The transaction to collect the car was efficient and quick, The facilities are clean and smart. The car was great. We try to use sicily by car if it a competitive price, which it usually is several times a year, and are always very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by VASILY - 05 February 2020

" stay away "

" tank was empty charged 150 euro exstra "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by HARIKRISHNA - 03 November 2019

" Totally satisfied and will repeat this service for my next trips "

" Most affordable rental budget and no hidden fees "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by LARISSA - 01 November 2019

" na "

" na "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by KEITH - 26 October 2019

" Complicated rental, not clear that 2 credit cards required! "

" Complicated rental, not clear that 2 credit cards required! "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ALAN - 22 October 2019

" use regularly for rentals in europe "

" hassle free although shame about damage to car before we got it, bit battered "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by SIMON - 21 October 2019

" Would highly recommend Sixt based on my experience "

" check in staff were very understanding that I was arriving late and gave a great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ANTHONY - 14 October 2019

" I am not happy with the recommendation to take extra insurance cover through your website that isn't then recognised by the rental company "

" They were fine though I had to take an an additional insurance policy to remove the excess, which I thought I already had "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by CHARLES - 09 October 2019

" Highly efficient "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by PETER - 08 October 2019

" Fine. The car was Ok and that is the main point. "

" Fine - although pick-up and drop-off with them is never straightforward. I got a low tyre pressure warning on day 2 - upon checking, all the tyres were about 10% underinflated. The tyre repair kit supplied (no spare wheel) included an electric pump so not that big a deal if you don't mind getting your hands dirty. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by IVOR PAUL - 03 October 2019

" Just ok "

" The vehicle was very dirty inside , lots of dust , had the clean it with wipes "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by ALAN - 27 September 2019

" Why does it always take so long to actually get the keys and drive away from the desk. It seems that the whole process could be vastly improved if more details were already provided to the hire company before the actual key hand over process. All providers seem to be the same - surely the process could be automated?? "

" Counter staff in Florence were pretty miserable, although reasonably sensible. Car had more damage than was owned up to on paperwork at the start of the rental. Thankfully this did not cause a problem at the return of the car "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JONATHAN - 24 September 2019

" We had to wait 3 hours on a Sunday morning until your office opened before we could cancel and re-book a car with another supplier (europcar). It would have helped to have longer office hours for you. I also realise that I should have called you in the first place, instead of trying in vain to contact Avis directly to let them know about our flight delay, but in the confusion of not knowing if we would in fact arrive in time before they closed, I missed that. I had a printout of our voucher - maybe bigger text of what to do if you are late might help? FYI - the person we did eventually speak to was VERY good and re-booked another car for us. I am still waiting to see if we receive a partial refund for the Avis car - 10 days after the event - so I'll reserve judgement on that part! "

" Hi, We didn;t actually end up getting a car from Avis. Our flight was delayed by 6 hours, arriving after the Florence office had closed for the night. I tried and tried to call them before we took off, but no one answered. We turned up when the office opened in the morning and the Avis desk were completely UNhelpful. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

FLORENCE, IT - Reviewed by NIGEL - 18 September 2019

" As above the Florence services were poor and unhelpful "

" Female counter staff on pickup very rude to my wife, and verbally abusive, faulty Sat Nav in car ( had to drive to Chianti!) hired second plug in Sat Nav that was not updated got us lost for 4 hrs! Took 6 hrs to destination ( instead of 1 hr 15 mins at 2am!) horrible experience "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by ANTHONY - 17 September 2019

" Hertz insisted main driver had to have two credit cards. Unfortunately he only had one. Would not hire us the car. I had two credit cards , tried to phone office to change name on booking at 7.30pm but was closed although it should have been open. I need a refund. "

" I would like a refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by INDIA - 13 September 2019

" The woman on the phone (Vanessa) was so rude, we have never experienced such poor customer service and we will not be using Auto Europe again. She gave no solution for the fact we were left stranded in Florence and Auto Europe have taken £87 for booking which we are still trying to get refunded. "

" The need for a credit card was not explicitly stated which meant we were not able to rent a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by KATHERINE - 03 September 2019

" Auto Europe offered a good price, but was not transparent about the 'hidden extras' within the cost of car hire. "

" Budget's car collection in Florence took over an hour from our arrival in the office to our being seen by staff at the counter. During this time we were made to wait as several 'fast tracked' customers were served first; unlike us, none of these 'fast track' customers had young families growing fractitous, waiting in the busy, hot, waiting room. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by ELLIS - 22 August 2019

" Very positive experience from Auto Europe. Very poor experience from Budget. "

" It took over two hours to collect the car from Budget. No information was provided about why the delay was taking so long. There was simply not enough space for people to wait which resulted in quite a large queue outside the building, which was very uncomfortable in the heat. Once I finally got to the counter I had to wait 20 minutes as my car wasn't ready and needed to be cleaned. After 20 minutes the Budget staff seemed surprised I was still waiting and instructed me to collect my car at the other end of the car park. The car didn't appear it had been cleaned either. Wouldn't recommend. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by NEERAJ - 21 August 2019

" When we reached to take the vehicle, we were informed that 1) the vehicle we have booked was no longer available and we will have to pay for vehicle upgrade. 2) SixT refused to honour the Insurance we bought through Auto Euroope website and we had no choice but to buy Insurance again from SixT. 3) We were informed by SixT staff that it was not a good idea to book through Auto Europe. 4) We ended up spending close to £150 on top of the price we payed to book the car. 5) The Insurance we bought on Auto Europe website was a waste as it was not accepted by SixT and we feel cheated by Auto Europe. "

" When we reached to take the vehicle, we were informed that 1) the vehicle we have booked was no longer available and we will have to pay for vehicle upgrade. 2) SixT refused to honour the Insurance we bought through Auto Euroope website and we had no choice but to buy Insurance again from SixT. 3) We were informed by SixT staff that it was not a good idea to book through Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by GILES - 13 August 2019

" Car was clean and well prepared. Drip of was very efficient Location was really handy for the city "

" Quite busy at pick up so took a bout longer than hoped. Staff were effective t but handling both Budget and Avis rentals from the same office meant there was a wait. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by KEITH - 11 August 2019

" Pick up and drop off was fine but the car could be in a better condition. "

" Very good but was disappointed with the condition of the car as the part of the bottom of the car was separated and we had to fix it. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by DUNCAN - 11 August 2019

" Quite good but final hire prices are not clear at the point of booking the car "

" Too many added extras at collection of vehicle. This pushed the price up by about £100 on the amount I'd expected to pay "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by TINA - 09 August 2019

" easy to use "

" Good service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by RICHARD - 01 August 2019

" Good value and easy to use. "

" Simple, hassle free. However, distance from office to car and, if picking up at night, it is not feasible to know if car is scratch/dent-free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JACOBUS - 30 July 2019

" Booking and pickup was smooth "

" Although my experience was good my brother in law travelling with me was told his car had been rented out as our flight was delayed and he was charged extra for an upgrade. When we got to the pick up point the exact car that he booked was there but we were told by the attendant that a fault had been reported on the car and it therefore could not be rented. This smacked of sharp practice "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by DINARA - 26 July 2019

" Very good. Happy "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by CHRIS - 26 July 2019

" Good experience using Budget! "

" Efficient at pick up and drop off.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by GARY - 22 July 2019

" we were surprised to recieve a charge location surcharge "

" avis in florence are rude they hit you with hidden charges "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by MICHAEL - 12 July 2019

" No comment "

" No problems, nice clean car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by COSTAKIS - 28 May 2019

" Could not have made the experience any more difficult. No logic when it comes to customer service! "

" Could not understand why they refused to include my daughter in law on the hire as I was unable to drive with a damaged foot. Insisted that I must have my drivers license with me. Refused to cancel my agreement and take out new. Did not get a car and very inconvenienced by it all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by MAGNUS - 26 April 2019

" Good feeling good car I love Italy "

" Good Good in every way "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ARTHUR - 02 March 2019

" We ordered a gps which they provided at a cost of 5 euros per day. This was not fully charged and kept disconnecting so it took two hours to travel approximately 5 km into the centre of Florence. We subsequently discovered that the car was fitted with its own satnav system, and even though it was set to Spanish it proved to be much more reliable than the hired system. We returned the car three days earlier and asked if we could be refunded for the useless satnav. We did not have any joy. It turned out to be an expensive mistake and I would not use this company again. "

" We ordered a gps which they provided at a cost of 5 euros per day. This was not fully charged and kept disconnecting so it took two hours to travel approximately 5 km into the centre of Florence. We subsequently discovered that the car was fitted with its own satnav system, and even though it was set to Spanish it proved to be much more reliable than the hired system. We returned the car three days earlier and asked if we could be refunded for the useless satnav. We did not have any joy. It turned out to be an expensive mistake and I would not use this company again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by RICHARD - 30 October 2018

" Totally unhelpful when we got stuck with the credit card issue "

" We had a problem with the driver's credit card and they refused to take an alternate not in his name. Never got the car despite having paid in full. They wanted an extra £280 for extra insurance before they would accept my credit card, so we ended up hiring from Budget. An expensive screw-up!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by GEORGE - 11 October 2018

" Very efficient "

" Car dirty and scratched such that we had to take extra insurance to prevent being charged for damage we had not caused "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FLORENCE, IT - Reviewed by SYLWIA - 08 October 2018

" Will recommend and use both Auto Europe and Winrent again. "

" Professional, prompt and polite service. No queues at the counter. They didn't have the car I had booked- Citroen c3 but they gave me a much better one - very new Dacia Duster instead at the same price. There weren't any problems at any point with the car or the service or any extra charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by SCOTT - 06 October 2018

" The only thing was that I was delayed slightly, because I'd ordered a 7 seater and it wasn't ready for me to pick up. However, this did not take anything away from the positive experience I had. Another good point was when dropping off the car. I wasn't able to fill it up with fuel beforehand. The guy I dealt was very helpful, telling me EXACTLY how much I'd be charged for the fuel. I thought this was very impressive and a comfort to know. I got my credit card bill 2 weeks later and it was the same amount he told me. It's because I was travelling back home and not worrying if I was going to be hit with a big bill, and then possubly having to phone Italy to sort it out. I hope to visit Florence again and would be more than happy to use Ecovia there to rent a car. "

" All of the staff I dealt with in Florence could not have been more helpful and friendly. It was a pleasure to use Ecovia car rental in Florence. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by NICHOLAS - 04 October 2018

" Will try again next time "

" Staff were helpful over a delayed flight, but being a disabled person the drop-off was extremely stressful "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JANET - 25 September 2018

" The car rental site really needs to be on the airport at Florence. The shuttle service meant a long wait in a queue and the site was almost impossible to find on the return as there is no proper signing. A horrible experience, but, to be fair, not Firefly's fault. "

" The staff were fine and the wait at the counter acceptable. The car was not one I would have chosen, an Opel diesel, very heavy and noisy and certainly not an improvement on the smallest cars which I usually choose. There was no handbook and I found it difficult to figure out the lights and get used to the button handbrake. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by MARY - 20 September 2018

" No additional comments "

" The pick up arrangement at florence airport was very unsatisfactory, you call a central number with a fully automated service which does not seem to work, it promises text confirmation which did not arrive and i had to call three times before anyone arrived which may well have been by chance after waiting 40 minutes, very unsatisfactoey not knowing if your pick-up request has been logged or not. On return only one staff member ( who was doing her best) but took 30mins to just do drop off, not satisfactory. Otherwise all good. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ALEXANDER - 18 September 2018

" On the whole all good. "

" Apart from a not very friendly member ois staff all ok. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by MICHAEL - 18 September 2018

" overall a oretty good experience but gear change was not easy and the dirty windscreen was an issue in bright sunshine. "

" Minor damage pointed out and verified - but only when driving did I notice that the windscreen had not been well cleaned and there was an area of adhesive (where a notice had been fixed ?) close to my field of vision. I managed to remove most of this and reported it to drop-off attendant. Gear change was not easy, unlike my experience in previous years of hiring a Fiat 500L "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by GORDON - 17 September 2018

" On the basis of you using Maggiore as a preferred supplier I will think twice about using you again as this was a pretty dreadful experience. "

" The rental office in central Florence is a nightmare to get in and out of given the restricted streets. The counter staff were rude, very slow and completely unhelpful when asking how we get in and out of the office without incurring a 100 Euro fine. Overall they gave Italians a very bad name as they were the only rude and unhelpful people we experienced in Italy. We then got a Lancia Ypsilon, not the 500 as advertised and is probably the worst car I have ever driven. Absolutely no equipment internally and the engine was terrible. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 3

FLORENCE, IT - Reviewed by ABBEY - 10 September 2018

" Drawn in by a £25 rental fee. Had to paid an additional £121 at the counter for insurance. I feel totally duped. "

" Drawn in by a £25 rental fee. Had to paid an additional £121 at the counter for insurance. I feel totally duped. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by MEGAN - 08 September 2018

" N/a "

" We were a day late to pick up the car and tried to contact the company on a few occasions but we're on hold for over half an hour. Absolute joke. So we couldn't hire the car and had to get another one "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by ROBERT - 07 September 2018

" See above "

" The windscreen washer reservoir was empty. On the third day messages appeared on the dash board screen such as the oil needed changing. I was not sure whether these cars are properly inspected between clients. The procedure for taking over the car was very slow. Some were up to 45 minutes. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

FLORENCE, IT - Reviewed by NEAL - 05 September 2018

" Better value than Rental cars.com "

" It was actually with Locaulto "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by RICHARD - 04 September 2018

" Good, but Interrent let it down "

" They charged me €50 for being 1hr 10mins late to the counter. My train was late and despite explaining this, they refused to budge. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by MICHAEL - 03 September 2018

" see 3 above "

" Only issue was the difficulty in finding the Dollar issuing desk at Florence, especially as it was dealt with by Hertz! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JAMES - 02 September 2018

" The drop off was OK (other than there was no signs to where to go for Alamo or for AutoEurope. But at least when I got there it was efficient and fast. However the arrivals process and the initial retrieval of the car was poor. "

" Finding the kiosk and where to go when we arrived at Florence airport was difficult. Signage was poor and all Car Hire firms had to be located a distance away from the airport. When I finally found the Alamo/AutoEurope counter, there was a long queue and I was waiting over an hour, which was not good. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by MARK - 02 September 2018

" No problems with the voucher or the process via Auto Europe. "

" It wasn't made clear at the time of booking that "in-terminal" wasn't in-terminal at Florence airport at all. It's actually a 10 minute walk or a short bus journey. On arriving at the car rental area, there was also no signage for which desk to go to for Dollar rentals. It's actually the Hertz desk you go to, but there's no sign to explain that. On the plus side, once I got to the right desk, it was an efficient process, the staff were friendly, and the car was brand new. Unfortunately, it didn't have air conditioning which, in 35 degree summer heat, made it quite uncomfortable at times. The drop off outside of office hours seemed to be quite straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by CLARE - 24 August 2018

" The only plus point was it was cheap. Probably the lowest price for an italian car hire but there again, it was the worst car we have driven over there. "

" The car was damaged and not that clean. It sounded like a lawn mower and cut out on occasions. They offered us a different for €10 extra a day but I had booked the slightly higher class compact. The worst thing about it was returning it. There were no signs. They need signs on the car park and the approach road. We eventually got it to an adjacent car park but this was not good enough and they insisted we bring it to the right one. It was a case of it being parked behind the offices instead of in front. It was a one way system so returning the car was incredibly stressful. I did not feel they helped the situation and our flight was getting closer and closer. We had set off in plenty of time. Also it was not particularly easy to get the shuttle to pick us up at the airport. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 4

FLORENCE, IT - Reviewed by SIMON - 21 August 2018

" We ordered a convertible car to enjoy the weather and countryside in Tuscany but when picking it up, the car kept cutting out and was not drivable. There were no alternative convertibles so we had to have a standard car. Not great when I had paid extra for a convertible! "

" We ordered a convertible car to enjoy the weather and countryside in Tuscany but when picking it up, the car kept cutting out and was not drivable. There were no alternative convertibles so we had to have a standard car. Not great when I had paid extra for a convertible! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by PETER - 20 August 2018

" I assume that AutoEurope outsources to Thrifty. What a bad idea. Poor product, no service to speak of. I'm not convinced that you value your customers. "

" I knew that Thrifty represented value for money but this was more like Rent-a-Wreck. Our car had a panel missing between the hood and the windscreen, a dent in the front left fender, a scratch on the right rear wheel arch, no aerial and had over 20,000 klms on the clock. We waited for 30 minutes for the shuttle from the airport to the car hire venue and another hour to pick up the car as there was only one customer service assistant on duty. Car drop off was complete guesswork with no guidance or signage. Frankly I'd rather pay more. This was poor beyond my expectations and I won't use this service again. It was so much better last time - I really am disappointed and feel badly let down. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by JONATHAN - 19 August 2018

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by ANDREW - 19 August 2018

" See above "

" Car was not ready at pick up, it needed washing, and staff were not in the office when I arrived . It was hard to call for the transfer from the airport as Florence was not an option in English on the recorded phone system. Too much time was also spent trying to get me to upgrade or buy extra cover so it took over an hour to pick up the vehicle. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FLORENCE, IT - Reviewed by MICHAEL - 19 August 2018

" Relatively quick and easy "

" Easy process "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by IVOR - 14 August 2018

" After Avis gave our car to another customer Europecar were not able to find us another vehicle. We had to pay almost double to take an immediate car from SicilyAuto who were able to provide us with one. "

" We arrived 1 day late having advised the hire company (Avis) that we would be late) and they had already given away our car, which we had paid for and expected to be there. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by CHRISTOS - 14 August 2018

" Not good at all. "

" I already had excess insurance but the staff told me that I had to buy additional insurance as mine was not recognized. The car that I had booked and paid for in FULL was not available the following day (my flight was delayed) and I had to pay extra for a different car. Both incidents indicate to me that the company prioritizes profits over customer service and fairness. The car I was given had warning lights flashing indicating that it needed a service. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 2

FLORENCE, IT - Reviewed by GARY - 14 August 2018

" We were also not happy with the insurance charges which are not clear on the initial rental agreement on line. This was a huge inconvenience. "

" Pick up from airport was not easy due to the automated call system that you have. We were very unclear whether our request was successful and had to ask Customer Services in the Airport to help. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by JOANNE - 13 August 2018

" please see below text sent to Locauto- on collection prior to checking the vehichle we advised yyour representative we would not except the vehicle as the front drivers light was not working. They took it away and we were advised a new contract for another car would be brought over to us. Then a representative said there was no other car available within the band, they would fix it or upgrade us. The car was presented as fixed, we were given it and on we went. Whilst on our journey to Stigliano the light failed, with daylight failing we pressed on as we believed to turn back would be more dangerous. Our accommodation mnanager phoned your representative, it was agreed we would get it fixed and we would be reimbursed on returning the car. On returning the car we were told to do it through the internet. Please refund the 20.00 euro. In addition we expect to be compensated for the stress and time taken out of our holiday to fix the dipped light when clearly it was never fixed at Florence when we were told it was and given it is a requirement to drive by law. "

" please see below text sent to Locauto- on collection prior to checking the vehichle we advised yyour representative we would not except the vehicle as the front drivers light was not working. They took it away and we were advised a new contract for another car would be brought over to us. Then a representative said there was no other car available within the band, they would fix it or upgrade us. The car was presented as fixed, we were given it and on we went. Whilst on our journey to Stigliano the light failed, with daylight failing we pressed on as we believed to turn back would be more dangerous. Our accommodation mnanager phoned your representative, it was agreed we would get it fixed and we would be reimbursed on returning the car. On returning the car we were told to do it through the internet. Please refund the 20.00 euro. In addition we expect to be compensated for the stress and time taken out of our holiday to fix the dipped light when clearly it was never fixed at Florence when we were told it was and given it is a requirement to drive by law. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by DOMINIC - 12 August 2018

" I was annoyed that the information I provided via email regarding the changes to my pick-up time were ignored. In the end it wasn't a problem, the locals not being fazed by this but it was an unwelcome source of tension up to the point I collected the car. "

" Florence Airport is a horrible place to collect / drop hire cars. That's not the fault of the individual companies but they need to lobby for a better arrangement. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by HARRIET - 09 August 2018

" After a long journey, it was upsetting to have such problems finding the car hire depot. Once there, they explained their system for picking up customers from the airport, which seemed efficient. However, because the instructions we had were not clear, we were frustrated and then incurred an extra £70 fee. "

" The Florence Office was hard to contact and then to find. There were not enough details on the booking form about how to contact them (i.e. the local area code was not given with the number). We ended up going to a place where all the other rental companies were, but it was not the right place. Taxis would not take us because it was quite close, But we had to walk along a dual carriageway, and cross roads without pedestrian facilities, following vague instructions to find the depot. Once there, we were more than 59 minutes late and so had to pay for 'an upgrade' at a further £10 per day. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by BARNABY - 09 August 2018

" they seem to have the best deals on the market and the online booking is very straightforward "

" Good overall but the check in process seemed necessarily long "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by SUSAN - 08 August 2018

" As above - I feel I was pressured into purchasing insurance and I feel I was charged for diesel and not told about it. If it had been mentioned I would have queried it at the time "

" I had to wait a very long time before I was seen to collect the car. Then I was told I needed extra insurance which I have never experienced before when renting cars. When I returned the vehicle I did not realise until I looked at the receipt later in the day that I had been charged 12 euros for diesel yet I had filled the petrol tank just before dropping the car off "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FLORENCE, IT - Reviewed by HANS - 07 August 2018

" Experience was very good although the drop off place was difficult to find. "

" Difficult to find car drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by QIANG - 03 August 2018

" I booked a size of Peugeot 308 estate, but it actual gave me a smaller size one. And even I bought CDW insurance from auto Europe, the Avis staff still strongly pusuaded to buy extra insurance from them. The car has some scratches, which i have to spot my self first before drive off. But I guess every local retental company do the same, i am happy to use auto Europe next time. "

" I booked a size of Peugeot 308 estate, but it actual gave me a smaller size one. And even I bought CDW insurance from auto Europe, the Avis staff still strongly pusuaded to buy extra insurance from them. The car has some scratches, which i have to spot my self first before drive off. But I guess every local retental company do the same, i am happy to use auto Europe next time. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by HELEN - 01 August 2018

" Overall excellent experience "

" Very hard to find Rome termini drop off "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by MARK - 31 July 2018

" Not a good experience at all! "

" Within 10 miles of collecting the car we had an oil warning light and a tyre pressure light come on. Because of the nightmare collection/waiting time we continued with our journey. I called several times for advise, but to no avail. I ended up taking the car into a local garage, they checked the tyre and oil. The tyre had been badly repaired and was leaking from this poor workmanship. The oil was checked and the mechanics report said it desperately required an oil change as it was thick and dirty (inferred it had never been changed!). We also had the aircon checked as every time this was switched on the smell was horrendous (like bad cheese/milk!) - once again this was assumed to have never been serviced! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by CHRISTOPHER - 29 July 2018

" We found the extra insurance to lower excess pointless as inter rent did not recognise this insurance payment "

" The lady on arrival was very professional and explained everything well offering us a sat nav which is priceless in Italy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by MILLEN - 24 July 2018

" Was disappointed that I was charged 71 euros to top up the fuel tank which was well over 3qtrs full. I do appreciate that we were asked to bring it back with a full tank but Florence is very busy and it was not easy to find the hire centre coming back so we decided we would head straight there and pay the difference (I was assuming 30 euros would be reasonable as 71 euros would fill the tank completely). Disappointing end to what was in all a good service and let the company down. "

" The car was adequate and well maintained inside but the outside had quite a few scrapes with the rear near side wheel arch in particularly bad condition which made me nervous when bringing the car back as to whether there would be any problems. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

FLORENCE, IT - Reviewed by RICHARD - 15 July 2018

" A very useful website! "

" Very nice people; Good car; Especially please to find the queue for Sicily by Car was only one other person, whereas at Hertz there were fifteen! :-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by NOLA - 13 July 2018

" Car rental area needs to be kept picked up and free of garbage. Car rental staff need to be more customer oriented as what they say verses what actually happens is two separate things. "

" Upon my arrival at the rental office there was garbage everywhere outside of the building. The female who assisted me in the office provided no eye contact, refused to provide me with a copy of my rental contact and when I requested the form to note any vehicle damage I was told it was in the vehicle. There was no form in the vehicle to note damage at the time of picking up the car. When I returned the vehicle the gentleman who helped me was prompt, helpful and very customer service orientated. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by MARK - 10 July 2018

" Insurance cover through Auto Europe was significantly cheaper than Hertz's own offering. "

" Pick-up was simple, the car was fine. Finding the compound again is not so easy, but once there the return process was swift. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by NICHOLAS - 10 July 2018

" Don't use interrent they are a bucket shop "

" Terrible customer service - rude staff and old cars. Drop off was awful experience "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FLORENCE, IT - Reviewed by STEPHEN - 09 July 2018

" Sicily by Car fine and would recommend. Shuttle bus service back chaotic, no queuing system, need to allow time, bus not big enough or frequent enough. Entrance to car rental site poorly signposted, easy to miss and overshoot on busy road. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by BARRY - 22 June 2018

" Please read above comments "

" We suffered a double puncture and the car was rescued. Unfortunately whilst we collected from the airport at Florence we were staying in Cortona. The replacement car had to be collected from Florence so we had to catch a train back, which wasted a day of our holiday. we incurred costs of train fare and taxi. Further more we had to pay a penalty of 50 Euros for the failure to fill a quarter of the tanks fuel worth about 20 Euros/ I shall be submitting receipts to claim from the insurance that I took out with you when placing my booking. I did take out the extra insurance with InterRent of 32 Euros per day to cover any accidental costs. Whilst expensive it did save me the inconvenience of paying out larger sums and claiming back from Auto Europe insurance. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by FRANCESCO - 22 June 2018

" All good but as I said before, the final cleaning should be included in the rental IMHO. "

" Very uneventful rental, all perfect. I would like to question however the appropriateness of what several companies are doing, i.e. cherging you if car needs cleaning (or a 12 EUR + VAT for a waiver). This used to be included in the rentals, now it has become a separate cost. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JOANNE - 20 June 2018

" Do not expect to get the cars as advertised "

" We did not get the car we wanted, neither did our friends who booked at the same time "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by SCOTT - 19 June 2018

" Website is a little busy. Wasn't 100% sure that there wasn't any hidden costs somewhere. Would have been good to get bread information on how much deposit I was going to have to give to Silcily by Car. 975 euro seem excessive. "

" Had to email information to counter staff upon arrival which cost me money to turn on international roaming. Then had to walk 400m down the road in the rain with lots of luggage and out 8 month old daughter. The car itself was good and fuel efficient but experience was tainted just getting the vehicle. Should have gone with Avis. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by PAUL - 18 June 2018

" I don't know the difference between interrent and autoeurpoe. "

" I waited over an hour to pick up the car. The transfer from the airport was good but a short queue of 3 people took one hour to serve. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by ALISON - 25 May 2018

" Good prices, good car. Nightmare return experience. "

" Pick up all went fine, as did the rental. However, the signage for return at the airport was atrocious. Tiny signs at some roundabouts, then nothing at the next. You feel in the hands of the gods. While this is not a criticism of Sciliy by Car, the experience is poor. This is further enhanced by the chaotic and inadequate bus service from the rental return area to the airport. Try to find another way to return your car and avoid the trauma. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DAVID - 14 May 2018

" Very straightforward process. "

" Very easy process. Car was upgraded to a Volvo V60, which was a mixed blessing with narrow Italian roads. Exterior condition was heavily scratched but all marked clearly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by KEVIN - 29 June 2015

" Everything was good in Venice but did have difficulty in finding the drop off point at Florence Airport "

" Service very good at drop off point once we found where we had to be. Need more signage! "

FLORENCE, IT - Reviewed by ADAM - 29 June 2015

" Don't hide the full cost of the hire. When I picked up the car I was told I had to pay an extra fee to drop the car off at a different location than I was picking it up. This was always clear through my request to yourself so Im annoyed to have to pay extra to Locauto when I should have paid the full fee to yourself. I have hired cars many times and picked up and dropped off at different location and always paid the full amount to the agency I use. "

" efficienct. Friendly. Good cars. "

FLORENCE, IT - Reviewed by STEPHEN - 17 June 2015

" Really problem was with Locauto. Neutral towards Auto Europe. "

" There is an ongoing dispute with Locauto because the zero excess insurance package was mis-sold and had unreadable terms and conditions.Would not recommend Lacauto. Dealing with them was really the only problem of the holiday. "

FLORENCE, IT - Reviewed by ADELA - 16 June 2015

" We chose added insurance when we made the booking online but when we turned up at the car hire office, they said we hand't so it meant we had an additional cost we hadn't planned for. "

" Our paperwork said our tank was full when we picked up the car in Florence. I noticed the tank was only 4/5 but didn't think to check the papers at the time. Foolish of me, yes, but I expect the paperwork to match up with reality as a member of staff should check this rather than just assume. This whole thing led to arguments at the airport when we were returning the car with the tank 4/5 full as we had no proof. I could have done without the aggro at the end of my holiday, especially after we had spent 45 mins driving around trying to find the hire car park because it is so utterly terribly sign posted, and it doesn't seem like anyone is bothered about doing something about it. Following the shuttle bus is NOT an acceptable solution. "

FLORENCE, IT - Reviewed by MAURICE - 15 June 2015

" I returned the car having filled the fuel tank until it cut and repeated the process to make sure it was full The filling station was 2-3 miles from the car hire depot. On returning the car I was aggressively told that the tank was only 7/8 full. Staff refused to consider that the fuel guage may be at fault and not registering right up to the mark when the tank is full. "

FLORENCE, IT - Reviewed by LINDA - 02 June 2015

" When I called the assistant from Florence for help, it is not helpful at all. I will take legal action to get a refund. I was not able to pick up the car because the rental company read the expire date on my driving license wrong. "

" It is a nightmare! They refuse to provide me the car as the lady read the driving license expire date wrongly. My driving license expires in 2040, but the lady in the car rental insisted the photo card shows the expired date. In the end, she refused to rent the car to me. I had to hire one from Herts. I will take legal action to get a refund. "

FLORENCE, IT - Reviewed by ANDREW - 02 June 2015

" Only criticism was that car drop off would have been very hard to find without a sat nav as it wasn't at the airport. Otherwise the car was clean and the staff were very helpful. "

FLORENCE, IT - Reviewed by STEPHEN - 01 June 2015

" Straightforward and good service. "

" Fine - I don't need gushing service but they did look a bit as though they weren't massively bothered. Car a bit slow to turn up, but the order was all correct and the car was there, as we'd booked it, which was the key thing. "

FLORENCE, IT - Reviewed by JOHN - 13 May 2015

" LocAuto office personnel in Florence were delightful, friendly and helpful - but it would be useful if they had more staff for check-in during peak periods. Took over 30 minutes waiting for other customers to be cleared before staff could assist us. Car externally was not fully cleaned although the inside was fine so externally didn't really matter. "

FLORENCE, IT - Reviewed by JAMES - 13 May 2015

" Fine experience overall. The only problem was finding the rental car return at Florence airport--which was not the fault of Auto Europe. Signs in Italy are unclear or non-existent. Fortunately, we happened upon another Hertz rental place near the center of Florence and were able to leave the car there and take a taxi to the airport. "

" Very accommodating. "

FLORENCE, IT - Reviewed by SUSAN - 24 April 2015

" I always use Auto Europe as the no hassle price guarantee is excellent. "

" Courteous and efficient staff. "

FLORENCE, IT - Reviewed by BRIAN - 04 January 2015

" Florence pick-up somewhat difficult - see below. Marseilles drop off excellent - very efficient and polite. "

" Hand over was slow - only one person on duty. Bad smell of refuse outside - probably nothing can be done except relocate. Toilets very poor - dirty, no soap/hand drying. Advice on exiting the location would be welcome - very easy to turn the wrong way! Car newish, but inside of windscreen very dirty. "

FLORENCE, IT - Reviewed by PETER - 14 November 2014

" A very good and smooth service with no confusing or complicated procedures "

" Very good and efficient "

FLORENCE, IT - Reviewed by DONALD - 19 September 2014

" I was very pleased with the ease of booking and the price of hire, this is the second time I have used you and will be happy to use you next time "

" They were very helpful, but could have told me that the car I hired was not a fully Automatic. "

FLORENCE, IT - Reviewed by EMILE - 20 August 2014

" Delivered what it promised. "

FLORENCE, IT - Reviewed by EDWARD - 03 August 2014

" Booked 2 cars in same name. Auto Europe checked that was correct by calling and helped amend the booking timings also "

" Quick check out of car. But car not valeted and only half full of petrol. Not clear whether it should have been full. I returned 3/4 full. "

FLORENCE, IT - Reviewed by HAN-RUI - 17 July 2014

" Overall a good experience. The only surprise I ha was that I thought I had paid for all inclusive no excess claims i.e. On the whole car, when in fact this did not include the wheels, glass, and other components. I was only asked to cover these at the desk when picking up the car! "

" Overall a good experience. The only surprise I ha was that I thought I had paid for all inclusive no excess claims i.e. On the whole car, when in fact this did not include the wheels, glass, and other components. I was only asked to cover these at the desk when picking up the car. "

FLORENCE, IT - Reviewed by NICHOLAS - 06 July 2014

" Auto Europe passed my booking onto Maggiore which was a surprise to me, but Maggiore's car, and its issue and reception procedures, were quite excellent. "

" See above. I would definitely use Maggiore again; they were relaxed but efficient, which is just what a visitor needs. The Fiat Panda we hired was fairly new and just the right vehicle for our purposes. This was a good advert for Fiat as well as Maggiore! "

FLORENCE, IT - Reviewed by ROGER - 05 July 2014

" It was not immediately clear on the paperwork that our contract was with Maggiore and NOT Auto Europe. Consequently we wasted an hour in the midday heat queueing at the wrong desk. "

" It would have been helpful if someone had talked through with us how the different controls in the car worked eg air conditioning, windscreen wipers etc. We also expected the water reservoir for windscreen wipers to be full. "

FLORENCE, IT - Reviewed by CHRISTOPHER - 25 April 2014

" very poor quality car, lots of dents all over bodywork. it drove ok though. "

" as above poor quality car with many dents and damaged bodywork all over. "

FLORENCE, IT - Reviewed by JOHN - 23 June 2013

" A very simple and efficient method of advance booking. "

" The staff at Florence airport were helpful and efficient. The car was clean and reliable. Our only complaint is regarding the signposting at Florence for the rental car drop-off point. It was virtually non-existent "

FLORENCE, IT - Reviewed by JOHN - 12 June 2013

" communication was very good even with a few alterations on my part. "

" The agent at the airport site was engaged with an argument with an employee throughout the entire pickup process. At times, I could not tell if she was talking to me or the young employee. The Drop off in Chiusi needs a MAP! to the location. It is unknown to everybody I asked (4 different people). It took me 40 minutes of driving around to find it. The guy was nice enough to drive me to the train station so I did not miss my train. Very unexpected but appreciated. "