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FUERTEVENTURA CAR HIRE REVIEWS
Car hire reviews in Fuerteventura
The second largest of the Canary Islands and the closest to the African coast (just 62 miles away), Fuerteventura is the ultimate holiday hideaway where time seems to stand still and tranquillity rules supreme. Declared a biosphere reserve by UNESCO in 2009, it is one of the least developed and most sparsely populated of all the Atlantic islands, with much of the central regions consisting of lavascapes and low-lying volcanic mountains, in stark contrast to the island's bright sandy beaches. Its shores are blessed with some of the best waters for snorkelling and scuba-diving in the whole of Europe and those who appreciate traditional island life will savour the thrill of visiting the many enchanting villages hidden away in the interior. Puerto del Rosario, the island's capital, is a vibrant city with a long seaside promenade where idling over a relaxing meal or a cool drink is the order of the day. The harbour area is the oldest part of town and from here you can explore the heart of the city, with its narrow streets lined with elegant old houses built in the traditional Canarian style of architecture. Fuerteventura is very much a beach paradise and the best places to go for swimming and sunbathing are Playas de Corralejo, Playa de Ajuy, Playa de Cofete and Playas de El Cotillo. Likewise, the pristine beaches embroidering the Jandia peninsula on the island's southern tip are well worth the drive down from the capital.
Since being established in 1954, Auto Europe has grown into a market-leading car hire broker with over 28,000 pick-up/drop-off points in more than 190 different destinations, including Fuerteventura. You can collect your vehicle at a choice of downtown city locations or from Fuerteventura Airport close to the capital. By working with all the world’s leading and most trusted car rental suppliers, both international and locally-run operations, we are able to offer a comprehensive range of vehicles at the lowest prices on the market. With Auto Europe you can rent a car in Fuenteventura in a few clicks of the mouse through our state-of-the-art booking engine. Just select your dates, destination, supplier and car and we’ll find you the cheapest rates in a couple of seconds. Find out what others thought of their recent Auto Europe car rental on the island by scrolling down and reading the comments below in our Fuerteventura car hire reviews section.
AUTO EUROPE FUERTEVENTURA, SPAIN Car Rental Reviews
Average Rating for Auto Europe Fuerteventura:
FUERTEVENTURA, ES - Reviewed by STEPHEN - 19 September 2025
" Very satisfied "
" Very efficient friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ROBERT - 17 September 2025
" Insurancr con far too expensive. "
" Paid £170 approx for car hire before leaving uk. I paid another £200 on arrival for insurance. A bit of a con. I pay less in uk for a whole years insurance. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by GARY - 16 September 2025
" Please return my deposit of €350 "
" Still have not had my payment deposit taken at time of renting returned. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by SALLY - 03 September 2025
" Good experience although car had problems going into gear and lots of scrapes "
" Good experience although car had problems going into gear and lots of scrapes "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by GAVIN - 02 September 2025
" Nice, easy collection. Car was in good condition. "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by STANISLAW - 31 August 2025
" Very easy and clear car selection on the Auto Europe website "
" They not-so-gently force you to buy additional insurance on Fuertaventura "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by SAVINO - 29 August 2025
" long wait at the terminal, but everything has gone smooth "
" long wait at the terminal, but everything has gone smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RICHARD - 28 August 2025
" All good, quick to reply to my questions. Price good, though it would have been nice to know the exact type of car that I was collecting. "
" Good points: Car clean, collection/drop off straight forward. Negatives: Took well over an hour to collect the car, the queue wasn't that long. maybe 6 or 7 people ahead of me. It would be nice to check-in online in advance. My family ended up arriving at the hotel using the tour operator coach way ahead of me. The car was smaller than I had expected, but OK. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by LEIGH - 27 August 2025
" Smooth. High insurance prices but otherwise good. "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by COLIN - 26 August 2025
" Everything was great I must admit. Apart from the extra £270 on top of the £333 what we paid. Like I said that £333 included the extra £5 a day for the best cover. We paid the extra £270 was that extra £5 a day taken into consideration? I didn't realise this at the time. "
" When placing the booking I choose the extra £5 a day for the best insurance, totalled £333. When we collected the car I double checked with the man at the counter, he said no, done a few clicks on the keyboard and said it's an additional £270 for the best insurance. My jaw dropped. Was that correct please tell me ? "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by KYLE - 19 August 2025
" Overall a good experience. But the car looked a bit of a mess as it had a big dent in the front bumper when i picked it up, not ideal but the car drove great. "
" Staff friendly and helpfull "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by MICHAEL - 19 August 2025
" Did not explain fully that in order to avoid paying extortionate excess fees we would be required to pay an additional £150 to Dollar, when we called auto europe at 8pm there was no out of hours service to help us, terrible company to deal with "
" The service advisor was very helpful The zero tolerance on any minor scratches below a certain size would mean I would not use dollar again, some companies have some leniency "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PRVHJEET - 14 August 2025
" Good check in and return. "
" Overall good not the hard sell for extra cover which was easier. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by PAUL - 13 August 2025
" Had to spend half day of holiday travelling to and back from airport to get replacement. Terrible customer service "
" Car broke down before reaching hotel "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by JAYNE - 08 August 2025
" Car was upgraded and I had a much bigger better car than I paid for. Good value for money. "
" Easy and clear booking system online. Easy check in at the help desk at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHELLE - 04 August 2025
" Still waiting a response from autoeurope after 3 weeks nothing "
" Reservation counter closed earlier than stated so there was no one there. Stranded alone in Fuerteventura airport at 10.00 pm wasn't the best start "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by WENDY - 31 July 2025
" Hertz staff so rude "
" So rude due to having an additional driver in the booking who was not flying out until the following week. Was told it was not possible to add him so had to phone the office to confirm it would be okay to do so. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by GRAHAM - 28 July 2025
" See above. I'd be keen to discuss further. "
" They are clearly running a "damage" scam / gouging - as is broadly reported in reviews online - and particularly on Reddit. I will elaborate if anyone is interested. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by DAVID - 24 July 2025
" Overall, adequate, I paid for the extra drivers insurance cover so avoided the much criticized insurance push, but fell foul of the after hours service charge. I will be more cautious about booking next time. "
" Not happy about the out of hours admin charge levied by Europcar office, this was not made clear at point of sale, only appearing in contract small print. The fee charged was more than the contract amount, but either way was excessive as a percentage of the hire charges. The car provided was tatty, had 40,000km recorded, and covered in bodywork and wheel defects. The interior was dusty and jaded. Plastic trim was loose in the boot (I fitted it back myself before returning the car). It made me very nervous suspecting claims for damage on drop off of the vehicle, I had to take more than twenty photos to document the existing condition at time of pickup (in the dark it was obvious the car was covered in scrapes, chips and scratches. However upon returning the car the member of staff was efficient and polite, explaining that we were intended to be the last customer for this car as it was scheduled for disposal. I am not a fussy customer, so the car worked out suitable, but the additional admin charge spoiled my start on holiday, and not what you would expect from a front line service provider. Flight times are not always predictable and fines on top of delays are not welcome. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by GARY - 21 July 2025
" Efficient "
" Efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by SARAH - 05 July 2025
" Good service "
" Great service, very pleased with car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MARK - 27 June 2025
" Great value just a pity the reception staff were too sales orientated "
" Reception counter staff were very pushy with the extra insurance sales. I didn't need it because I have an annual policy but several people in front of me were pushedtotakeit "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by ALEXANDER SMITH - 21 June 2025
" had a problem with the car breaking down spoiled 2.5 days of my weeks holiday I have escalated this wirh cutomer service at auto europe also I will never use thrifty again "
" had a problem with the car breaking down spoiled 2.5 days of my weeks holiday I have escalated this wirh cutomer service at auto europe also I will never use thrifty again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by WENDY - 17 May 2025
" After hiring cars for 20 years in Fuerteventura this was the worst car I have ever had. Booked many times with Auto Europe and have always been satisfied before this rental, I do not consider them responsible. "
" The car had lots of damage which I took photos of. Inside the boot the base was damaged so any loose items could end up where the spare tyre was. There was not any screen wash, it had not been topped up. The tyres were just about legal. I pointed out all of these things when returning the vehicle but they were not interested. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by PAUL - 17 May 2025
" Great from start to finish "
" Not a problem what to ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GARY - 16 May 2025
" Just okay. "
" Car seats grubby, inside of the windscreen, filthy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by JESSICA - 12 May 2025
" When returning the car, the representative tried to charge us for damage that was already there previous to hire, hiding pictures of the previous damage to wheel arch. this is unacceptable and illegal practice. "
" When returning the car, the representative tried to charge us for damage that was already there previous to hire, hiding pictures of the previous damage to wheel arch. this is unacceptable and illegal practice. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by NICHOLAS - 06 May 2025
" Absolutely awful service from Keddy/Europcar. Loads of administration time taken chasing a refund and still no resolution after 10 weeks. The returns staff were dishonest in their dealings with me and falsified the claim and documents. To date my photographic evidence has not even been acknowledged. Worst service I have encountered in over 50 years of hiring vehicles extensively throughout the world. "
" Nobody was available to agree pick up damage. I was told to take photographs. Rental was uneventful and when returning everything was agreed verbally to be in order. No mention of any perceived damage or charges. Despite everything being okay a charge was made to my credit card greater than the cost of the rental for a week without any invoice or billing. When queried through Auto Europe they sent a Declaration of Return that had been falsified to say damage had been incurred during my rental and pictures of a scratch which was much smaller than their minimum size of 2cm. This scratch existed when I collected the car and I had taken a timed and dated photo on collection (as instructed by them!). This irrefutable photographic evidence was submitted to them through Auto Europe. To date (6th May 2025) no further response has been received. Awful and illegal service "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by MARK - 28 April 2025
" Small print said that an International Driving Permit may be required, this was the first time in 40 years we have been asked for one despite UK Government guidance saying it is not required? "
" Very easy to use online booking system. Staff very friendly and helpful minimum paperwork when collecting car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHAEL - 22 April 2025
" I would recommend "
" Quick, good price, the car could have been a little cleaner inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by SHARON - 13 April 2025
" My experience was easy and straightforward. Good value. "
" Friendly, competent staff, however better directions required to find shuttle bus at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by PHILIP - 05 April 2025
" All good, price,car,service No complaints "
" No fuss when collecting and straight forward at drop off. A little worried about how long the shuttle service would take but all done efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by FRANK - 04 April 2025
" Keddy and Goldstar both Europcar brands deserve a health warning - will never use either again "
" Surface marks assessed to large damage cost - unlike other car rentals in FV "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by PETER - 04 April 2025
" The handling of my complaint and likely legal action has been unacceptable "
" I was force sold cover that should not have happened. Unless I paid more money the car would not be released. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by GARY - 02 April 2025
" Great "
" Great team "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHAEL - 01 April 2025
" Very simple process "
" Picked up from the meeting point located in the hire car returns. Taken to the gobycar office for a smooth car collection. Excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by RENO - 01 April 2025
" All good but there was an additional deposit for fuel which we weren't aware of and there's always a bit of a hard sell to take out additional insurance. "
" Good but no advance notice of online check-in and took longer than it should when collecting car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JAMES - 31 March 2025
" All worked very well. "
" Personable staff. No hassle about having own excess insurance nor any hard sell : very refreshing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by THOMAS - 31 March 2025
" Rude counter staff who tried to push unnecessary additional insurance "
" Counter staff member was pushing extra insurance cover that we didn't need and when we declined she became rude and unhelpful. Very poor customer service. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GORDON - 31 March 2025
" Generally the nearly new car was excellent and a positive rental "
" I always use Thrifty when renting a vehicle. There is rarely any pressure on buying extra insurance or upgrades. On this occasion at at Fuertaventura I felt the office attendant was putting pressure on me buy expensive extra insurance.( I already had insurance). "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDY - 30 March 2025
" All good and a very happy customer "
" Very happy with staff and all of the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by STEPHEN - 25 March 2025
" . "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by BRYAN - 25 March 2025
" Overall positive "
" Counter clerk at Hertz was very pushy and aggressive re the excess insurance, despite telling him that I had my own insurance cover "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ROBERT - 24 March 2025
" As above "
" I had a crash in my car and on reporting back to Keddy less than an hour after the accident the desk clerk announced that it was my fault without a shred of evidence and that I couldn't have another car. I had over a week left on my car hire. She refused to give me her name and was extremely curt and not at all interested in my health or welfare. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by PETER - 22 March 2025
" Generally good. "
" Picking up the car was a nightmare as there was a massive queue and only one staff member dealing with customers "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by JOHN - 21 March 2025
" I would like Autoeurope to flag up restrictions like not being allowed on unmade roads so I could make an informed decision. What looked like a bargain turned out to be more expensive than I expected "
" I ordered a small car and was early for my pick up. I was told I would have to wait for a small car to become available and that you could not use the small car on roads without tarmac which is quite common in Fuerteventura. I was offered an upgrade to a T-Roc which was allowed on unmade roads for an extra 20 euros per day. I am not happy that the restriction about unmade roads was not shown at the time of booking. I am also not convinced that there were no small cars available. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by IZABEL - 19 March 2025
" Easy booking on auto europe "
" I was charged an additional fee at the time of car collection. I have not received a response from customer service and it has been over a week. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by FLORA - 18 March 2025
" I don't know whether Hertz are deliberately making it difficult for Auto Europe customers, or whether it's an individual Hertz employee issue. Whatever the reason, this was dreadful service. "
" Experience at the pickup desk was very poor indeed. I have never encountered such a laborious process in more than two decades of hiring rental cars. After waiting at least 20 mins in the queue (of about three other customers). The difficulty all seemed to hinge on us not having accepted the "optional" insurance cover, which meant (according to the desk man) that we had to wait "up to 15 minutes" to receive a confirmation email about the rental; despite having brought all our printed out documentation with us. We waited patiently (if slightly bemused) for more than 15 mins for the email to arrive, then asked the man where it had got to. It turns out he hadn't even sent the email in the meantime. He and gave the excuse that he had been very busy so had not had time to send it. Of course, as soon as he sent the email, it arrived and we were able to head off to pick up the car. What a ridiculous performance. I felt that I was being punished for not paying their insurance premium. A very bad way to start the holiday. Shame on you Hertz. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MEHDI - 10 March 2025
" Generally ok But expensive considering the condition of the vehicle "
" 1- vehicle had sound system, AC and front head light malfunction. 2- hidden charges at the counter 3 - turned out to be more expensive as expected. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by RICHARD - 03 March 2025
" Five days after returning the car I still have not had my deposit returned. So I am not happy with GOLDCAR "
" Five days after returning the car I still have not had my deposit returned. So I am not happy with GOLDCAR "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by TIM - 03 March 2025
" Good job "
" Efficient friendly service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by STEPHEN - 02 March 2025
" All good and would definitely use you again. Just make sure the booking paperwork matches what happens at the airport. I was expecting to have a €955 card block but when there they were talking about me paying €140 or €1005 but I find t know why. After paying the additional €140 they still blocked €200 on my card. It didn't feel dishonest we were hustling throughly confused. That's just for your feedback. A first time car renter may have felt very unsure about it. "
" The car was great. Confusing at the airport about additional insurance.. I couldn't work out what we were paying for. Despite that the car was still great value and all paperwork was given. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CHERIE - 01 March 2025
" Worth paying more for a quality car and no hassle. "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GARY - 28 February 2025
" Great "
" Enjoyable "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by MICHAEL - 27 February 2025
" Overall good service apart from long queue in airport to collect rental car. "
" Long queue in airport to collect rental car and only 2 staff serving. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by MARTIN - 17 February 2025
" Keddy stinks of goldcar. And I would rather walk then hire of them and keddy I'm very sure you are part of goldcar under a eurocar banner "
" Charge an extra 2.67 euro .. for what.. You company stinks of goldcar "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by DAVID - 15 February 2025
" I have previously had good service from you. However, the above experience with Hertz was awful. So I'll have to think carefully who and how I hire a car next time. Depends on if, and how how you react to the above. "
" Counter staff at Fuerteventura spoke little or no English. I was offered two extra payment options - and the staff were unable to explain in English what it was for. I said I thought I had already paid in full, but they didn't understand and insisted I pay more. In frustration I agreed to the smaller amount and handed over my credit card. Then they gave me the keys. I still don't know what it was all about - I think it was something to do with insurance, but I thought I had already included it in my payment to you. I hope you can explain, please. Other customers at the Hertz desk were experiencing the same problem, and the lack of an English explanation meant we all just opted for the lower figure, not knowing what it was for. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by WAYNE - 14 February 2025
" At the moment we will not be using Budget / Avis in the future we will see what your response from the complaint will be "
" There is a complaint in progress which I am still waiting from a reply from budget "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by THOMAS - 11 February 2025
" See above "
" As I have already emailed your company due to a two and a half hour delay on our flight leaving Belfast Airport(storm Eowyn) there was no pickup by the car hire company Go by Car despite numerous phone calls to car hire company closed at seven pm your own office closed until Saturday morning.We had to take a taxi from the Airport to our hotel in Moro Jable at cost of €125 and public transport back to car hire company at a cost of €15 I would like these costs to be reimbursed to me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NIGEL - 05 February 2025
" Good service, no complaints, had own cdw insurance and surprised no big push on selling insurance, pleasantly surprised ! "
" Arrived early, no queues but suspect there would be long wait at busier times ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RICHARD - 05 February 2025
" All good "
" Generally all good. Car wasn't very clean but in general Budget we're good to deal with "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by ALISON - 05 February 2025
" If it weren't for the queue we'd rate the experience as good. "
" The queue to pick the car up at FUE airport was ridiculous - it took about 40 minutes for us to get to the front of the queue. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOHN - 04 February 2025
" Good condition car and problem with car started "
" Car was not there for us so had to go to office. It was sorted and car provided. Drop off was very quick and easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by KATHARINE - 02 February 2025
" RIP off "
" Had to buy insurance that I'd already bought a total rip off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FUERTEVENTURA, ES - Reviewed by JON ERLING - 31 January 2025
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NICHOLAS - 22 January 2025
" Damage not shown on paperwork. "
" Reported on their website "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by ADRIAN - 21 January 2025
" Above "
" We ended up not picking up the car at all because even though we had additional insurance paid the Goldcar staff member in fuertavertura told us that this insurance cover ONLY accident on the main road, what is of course very unlikely. We choose to pay for extra insurance with autoeurope to avoid an unpleasant experience with gold car like my last time when they tried to charge me for scratches on the car already existed. So on the end gold car staff offer us 3 options pay additional £200 for their insurance or £1100 deposit +£140 deposit for fuel for fiat 500 with fuel tank 35l . We ended up leaving the office without car as everything looked way to bad. Never again will do this mistake to rent with goldcar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by JOHN - 20 January 2025
" Don't really remember but no issues "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by STEWART - 19 January 2025
" I still await the return of my car hire deposit after dropping my car off early on 11/01/25. I was disappointed I was asked for additional car insurance at point of pick up despite purchasing fully comprehensive insurance at point of my booking. "
" When collecting the car I did not feel confident as despite purchasing fully comprehensive insurance at time of booking the counter staff at the airport said I needed additional insurance that was more than the cost of the car hire I paid. I had to return the vehicle early on 11/01/25 due to having to return to UK due to illness. I was not reassured at point of return by staff the return was complete. At this time I still await the return of my car hire deposit that was took at point of collection of vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by JULIAN - 19 January 2025
" Always had excellent service - competitive prices and good communication. "
" Good service and staff. Queue at airport reasonable, staff very helpful. Car had quite a few scuffs etc., but we tool pictures and no challenge on return. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by SIMON - 17 January 2025
" Same as the last question you asked me . Would I use you again . Yes . But I definitely wouldn't pay the extra for the insurance as it's not worth it "
" Dollar was at the airport Hertz. They were very good . But for me , my only concern is they tell you that the car insurance you take out with Auto Europe is worthless . I took out the better insurance with Auto Europe aswell . So to be told to either put down £800 on your credit card or pay their insurance for £80 was a bit of a joke . But I took the £80 insurance cos last year when we booked with Auto Europe it took nearly two weeks for the £800 payment to be repaid on my credit card . When you are told it won't be taken off your card , just held . So I felt I had no choice but to pay their £80 insurance as I didn't need the worry of having to pay their insurance £800 before it was returned to me . So my advice is . If you're taking out a car hire don't do the insurance in this country cos it's just not worth it . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by HENRY - 14 January 2025
" Fast, efficient and friendly service "
" Fast, efficient and friendly service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by DAVID - 14 January 2025
" Quality cars, smooth service and value for money. "
" Quality cars, smooth service and value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ROBERT - 12 January 2025
" Pricey but good "
" A littpe expensive but very good car and service. Almost no waiting time and very friendly and helpful staff at the counter "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PIOTR - 11 January 2025
" The guys at the desk shouldn't be pushing you to buy their insurance if you already purchased full insurance with 3rd party . They were annoying "
" The guys at the desk shouldn't be pushing you to buy their insurance if you already purchased full insurance with 3rd party . They were annoying "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by COLIN - 25 December 2024
" Mixed. "
" Rude drop off person. Rude when we parked up, rude about demanding a fuel receipt (tank was full and nobody told me I had to keep the fuel receipt) and accused us of damaging the car. Fortunately the excellent desk staff had told us to takea video of the car at pick up which saved the day. Drop off staff refused to apologise for the accusation and only begrudgingly accepted the truth when presented with the evidence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by PETER - 23 December 2024
" Excellent experience, thank you. "
" Excellent experience. There was no queue when picking up the car. The agent was quick, friendly and professional. The car was clean and ready for me. Returning was also easy, I was greeted in the returns section, fuel level was checked and the agent (who was friendly and professional) was happy with the condition of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALLEN - 23 December 2024
" Unnecessarily slow pick up and drop off. New, clean car convenient desk and car location. Pleasant, if inefficient staff "
" Unnecessarily slow pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DANIEL - 21 December 2024
" One of many online booking web sites "
" Gold car staff and vehicle good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by IAN - 15 December 2024
" Excellent "
" Easy, accurate, straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by BRENDAN - 12 December 2024
" I would be happy to use AutoEurope and Dollar in the future "
" I found the experience to be very professional and handled well by the stafff. It would be great if Dollar were aware that I had already taken out collision damage waiver insurance with you as it took some time to explain this at the counter. It seems that at this day and age the car should come with GPS as it had everything else. It knew when the spead limit changed. It was a good car but the alarms were hard to deal with in the dark driving throuh a town. It was beeping because I was travelling slightly above the speed limit, but I was only keeping up with traffic. So an option to turn off the alarms or only have them beep once would be welcome. The rear passenger door would not work, but we worked around this for the week. the return was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by GLEN - 11 December 2024
" Altogether a good experience and I would consider autoeurope again in the future. "
" The instructions of how to find the shuttle bus could have been clearer, ideally with a map of the car park indicating where it stops. Moreover, I had pre-registered my details prior to pick up but the member of staff was unaware and we had to wait for 3 people to fill their details in before they would see us. I would expect anybody who has pre-registered to take priority and be seen first. We got a free upgrade on our car which was nice and the car itself was nice to drive, new, and in good condition. The paperwork was all digital which made pick-up and drop off much easy. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by ROBERT - 07 December 2024
" Straight forward and up there with other good companies "
" All went ok. As good as other car hire companies. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RICHARD - 05 December 2024
" see above "
" excellent service, easy pick up and drop off. car ran perfectly but had lots of minor damage to it . definately use this service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by JONATHAN - 05 December 2024
" Auto Europe provided a very straightforward booking service as well as excellent value insurance to protect against any excess - this was much cheaper than taking out excess protection with the car hire company itself. "
" Helpful staff, easy check out and check in, good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LUCA - 25 November 2024
" Excellent experience Good car Good staff All went well "
" All went well Fast delivery and drop off of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 16 November 2024
" Agreed "
" Very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NIGEL - 15 November 2024
" All OK "
" Had to queue for 1 and a half hours to collect the car, thereby reducing the advantages of hiring a car over public transport. More staff required when there is high demand. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by MICHAEL - 14 November 2024
" Used Auto Europe three times this year , Spain , France and Fuertaventura. Always a good competitive and easy experience. "
" Our car was up graded, Staff very pleasant and spoke good English . Car very clean , good hand back procedure, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LAURA - 12 November 2024
" Was put off by extra charges and long wait to pick up car. "
" Sadly we had to wait over an hour at the desk. We were told that we had to pay extra for cover...another £150. We thought this had all been included at booking on the website as we also paid extra then. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHAEL - 06 November 2024
" Completely unhelpful. "
" Had a couple of issues, ( that auto europe would not resolve without a fee ). Budget staff sorted them ,immediately and efficiently, without a FEE !!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 04 November 2024
" Smooth process from start to finish highly recommend "
" Excellent staff and service highly recommend I have made a further booking already "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHAEL - 04 November 2024
" Very happy "
" It was all very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 30 October 2024
" Gold car are a pleasure to deal with "
" Have had a charge put on my credit card that has not been explained, I returned the car full as instructed and have questioned it through your web site, hopefully it will be resolved "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALEXANDRU - 30 October 2024
" Smooth online process without any issues with the rental company on this ocassion. "
" Quick pick-up, a good vehicle in good condition and rapid and hassle free drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by JAMES - 26 October 2024
" The car was average but will never use Top Car again because of the large holding deposit and will be going on trip advisor to warn others and will contact Martin Lewis at Money Saving Expert so he can warn others at this ridiculous extra expenditure. The cost of the total hire was more than other more costly car hire companies "
" Having to leave such a large holding deposit was ridiculous. I have been hiring cars all over the world and never had to leave such a large deposit. Although it was returned, because of the exchange rates we did not recover it all and lost about £60 . "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by CHRIS - 19 October 2024
" Great service but be aware that you need to allow for an extra 30 mins pickup and drop back to allow transit wait and times "
" I hadn't realised that they were off-site "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by FRANK - 17 October 2024
" Autoeurope have got it sorted. "
" SO JUST FOR YOUR VIEWERS, I DID EXACTLY AS YOU TOLD ME. YOU GO TO THE TERMINAL COUNTER YOU SHOW YOUR LICENCE AND BOOKING DETAILS. THE GUY THEN TAKES YOUR CREDIT CARD AND CHARGES £1035 OUT OF YOUR CARD. YOU TAKE THE CAR AND DRIVE IT FOR 2 WEEKS LIKE I DID. YOU COME HOME AND AFTER 2 DAYS YOUR £1035 IS RECREDITED TO YOUR CREDIT CARD. EVERYTHING IS SIMPLE I ENJOÝED MY HOLIDAY IMMENSELY AND THERE ARE NO CATCHES OR PROBLEMS. I WOULD LIKE TO THANK AUTOEUROPE FOR EXPLAINING THIS TO ME BY EMAIL. ALSO IF YOU DAMAGE THE CAR THE WILL TAKE A FEE OUT OF THE MONEY THEY HOLD .SO YOU JUST CONTACT AUTOEUROPE AND THEY SORT IT OUT THROUGH THE INSURANCE YOU TAKE OUT. MAKE SURE YOU PAY A LITTLE EXTRA FOR FULL INSURANCE COVER .THANKS AGAIN AUTOEUROPE FRANK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ASHLEY - 08 October 2024
" Never had a bad experience using top car very clean. Nice car "
" A very smooth experience from signing the paperwork to collecting the car. Very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOHN - 04 October 2024
" See above "
" Absolutely no stress involved in this hire. You pay for what you get. An international company with great customer service - IT IS VITALLY important - especially in holiday destinations, and Budget/Avis did just that. Even the normally traumatic drop-off was a breeze. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MARK - 02 September 2024
" positive "
" Lovely people to deal with, efficient and friendly, would have no problem recommending them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GARY - 24 July 2024
" Friendly and professional. "
" A good company. Hi "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by SANJAY - 16 July 2024
" Avoid "
" Price paid to euro car only covered a fraction of the actual cost. For insurance and ability to drive on roads that were not main motorways huge extra costs. Better to go with herzt etc "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 02 July 2024
" Have used Auto Europe many times with no problem's "
" Quick pick up at Airport car in good condition "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 15 June 2024
" Great price, great service, already have another booking in place for September, hoping for the same positive experience again. "
" Very friendly, helpful and speedy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 10 June 2024
" Overall positive experience and I would happily use Auto Europe/ Top Car again. I have a 3rd party excess policy, but it is always good to take a comprehensive video of the car especially with the condition of the side roads in Fuertaventura. "
" The overall experience was very good BUT the car had previous damage on the passenger side which only became apparent when the glass of the passenger side wing mirror fell out and I then noticed that the door was catching when opened and there was a crease in the side panel. I was by myself so didn't use the passenger door. Luckily I had taken a video of the car's condition at the start so that I could show that the damage was pre-existing, although there were no issues when I returned it so they must have been aware! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by SHARON - 01 June 2024
" Smooth transaction, great price "
" Service great, but car wasn't right, the tracking was off, there were numerous dents and scratches on the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by OLIVIA - 09 May 2024
" Overall good experience with Goldcar themselves but will book direct next time as Auto Europe website is very misleading "
" Gold car were very helpful but advised that although I booked full insurance and cover through Auto Europe I wasn't actually fully covered with Goldcar still and had to pay an additional €169 for full cover with them. This is very misleading as the Auto Europe website states that you are fully covered and this was a big additional cost. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ROBERT - 04 May 2024
" Not happy with the service of Keddy!!! "
" We had much smaller car what has been advertised to us, and what we thought we will get. The car boot was small which meant we had to have bags between our feet. Not comfortable at all. We had to put suitcase between two car seats where our kids sat. Not safe either! Not happy with the car at all!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by MARK - 01 May 2024
" Very pleased with the staff on pick up and return "
" The car was not in a good condition with many dents, scratches and wheel trims missing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by CHRISTOPHER - 01 May 2024
" I just did... "
" Friendly service from start to finish. Hired a basic car,but was upgraded as I took out their insurance. Would highly recommend... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PHILIP - 29 April 2024
" An uneventful and smooth process "
" Helpful staff and smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by OLIVER - 23 April 2024
" Loved the straightforward pick up and drop off. No hassle after a long flight or before the trip home. Will definitely book another car to hire through AutoEurope/Budget/Avis "
" Superb customer service. Very easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANNA - 16 April 2024
" Pick up was fine. Drop off could be better. "
" Everything was fine. Drop off was very slow as it was very busy. I had to insist the receipt was sent to me otherwise i would have had no paperwork. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by LLOYD - 14 April 2024
" Always use top car on our many visits "
" Quick and easy picking the car up and dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 09 April 2024
" The collection process was less than ideal because of the faulty car. Unfortunately, no one spoke English (and my Spanish is limited), making the card issue quite challenging. "
" I was asked for my bank details despite the booking clearly indicating that a card was not necessary. One of the car seats couldn't be used due to a missing seat belt buckle, leading to a need for a replacement vehicle. The replacement car was a newer model and in significantly better condition. It took an hour to pick up the car and exit the car park. Returning the car was efficient and hassle-free. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by PAUL - 08 April 2024
" Easy to book online. Good experience with the car, no problems. "
" Nice car no problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER-WARREN - 06 April 2024
" I travelled almost 2,000kms and the car was perfect all of the time that I drove it. The staff at the depot were good and the experience was much better than many of the reviews suggested that I had read on-line before arriving. "
" When I arrived at the airport it was difficult to find where to meet the shuttle bus to the Gobycar depot. Better instructions or signage would be useful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CLIVE - 03 April 2024
" Auto europe take all the arrival nonsense out of the equasion. All booked and ready when we arrived. In the past they have been very helpful with very bad hire companies Niza Cars never again! "
" Seamless - sign the paperwork and off we went. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by SAMUEL - 01 April 2024
" Great service.... Good car... lovely people! Will happily recommend! "
" Great service.... Very efficient.... Good car... lovely people! Will happily recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GREGORY - 25 March 2024
" We would like to make an official complaint with regards to our recent car hire . We arrived on nightfall on 26th Feb to collect our car. The agent convinced us to upgrade our cover and we were told our car was changed to an SUV. However, on our drive to correlejo that evening, whilst having to negotiate driving in the dark on the right hand side of the road, we started having concerns because the car was difficult to put into gear and upon approaching roundabout's, the car would not change gears, causing the engine to falter , to our consternation. On our next attempt to use the vehicle it quickly became apparent there was a serious mechanical issue causing us to pull over as soon as we were able. We then tried to ring the number provided in our contract but nobody answered and answerphone message was in Spanish so we could not understand. After several attempts to contact Europcar but to no avail, we were forced to abandon our plans and drive back to the airport to make contact with an agent, with the car failing at several roundabouts during this journey. Upon arrival at the drop off at the airport, our first contact was with a Gold Car agent who recognised this car and knew it had problems. We are extremely unhappy that we were placed in a position of danger by being given an unsafe car. This is unacceptable as surely all cars should be thoroughly serviced and inspected after each rental? We would like this to be taken seriously with an appropriate response "
" We would like to make an official complaint with regards to our recent car hire . We arrived on nightfall on 26th Feb to collect our car. The agent convinced us to upgrade our cover and we were told our car was changed to an SUV. However, on our drive to correlejo that evening, whilst having to negotiate driving in the dark on the right hand side of the road, we started having concerns because the car was difficult to put into gear and upon approaching roundabout's, the car would not change gears, causing the engine to falter , to our consternation. On our next attempt to use the vehicle it quickly became apparent there was a serious mechanical issue causing us to pull over as soon as we were able. We then tried to ring the number provided in our contract but nobody answered and answerphone message was in Spanish so we could not understand. After several attempts to contact Europcar but to no avail, we were forced to abandon our plans and drive back to the airport to make contact with an agent, with the car failing at several roundabouts during this journey. Upon arrival at the drop off at the airport, our first contact was with a Gold Car agent who recognised this car and knew it had problems. We are extremely unhappy that we were placed in a position of danger by being given an unsafe car. This is unacceptable as surely all cars should be thoroughly serviced and inspected after each rental? We would like this to be taken seriously with an appropriate response "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by BARRY - 18 March 2024
" As number 3 "
" Long wait to collect the vehicle due to only one staff member at the counter. Very happy with the vehicle and the return service. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by JAMES - 17 March 2024
" A unsatisfactory experience "
" Car was not ready for collection, staff were very rude and unhelpful. Car had not been cleaned and was filthy. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FUERTEVENTURA, ES - Reviewed by GRAHAM - 16 March 2024
" As above "
" The booking staff numbers were insufficient for the number of customers collecting their vehicles, this led to a long delay. The interior of the car was satisfactory, but the exterior was very poor. Almost every panel of the car was dented, scrapped and in terrible condition, the rear bumper was completely cracked in one place. The return and check of the vehicle was very quick and completely satisfactory. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by JAMES - 16 March 2024
" As recommended by the the personnel at the desk in the airport we are offficaly contacting you re compensation for the lack of correct sized car that we had pre ordered and paid for but was unavailable. A 2hr wait is totally unacceptable for a car and I hope we will be suitably compensated. Thank you in advance. "
" When we arrived a lot of folk were waiting for thr size of vehicle which they had pre ordered & pre paid for. Some had been waiting hrs. The size of vehicle which we had pre ordered & paid for was not available either but a lower size was. Rather than join the 2hr wait queue we reluctantly accepted. The vehicle was in good order & very clean. On returning the car there was a queue and no parking space available in the correct returning bay for ourselves and 2 others.....total mess !! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by STEPHEN - 10 March 2024
" Very professional Very polite Excellent value and quality of vehicle "
" Excellent service throughout very polite and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NICHOLAS - 10 March 2024
" Most good, had to top up washer fluid which was a surprise but checked oil etc... whilst bonnet was up "
" Not too pushy with additional insurance cover which makes a refreshing change "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by GARY - 08 March 2024
" See above. "
" Pick up instructions very vague,a lot of wasted time.☹️No mention of Turisprime being part of Avis in the pickup instructions when trying to locate the pickup point,even after phoning Auto Europe.☹️ "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by DAVID - 03 March 2024
" When I contacted Auto Europe regarding the problems I had with the rental, I was told they could not do snything anout it! "
" Various problems with Thrifty, too many to list here! I was duped into paying for a recovery vehicle, etc (charges totalling€175!) that I didn't request, and all because of a flat tyre! I was treated very badly by Thrifty, and would never book with them again. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by JUTTA - 25 February 2024
" we will book again with Auto Europe "
" Everything went well and we really liked the car that was given to us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by SCOTT - 24 February 2024
" None "
" Counter staff tried a hard upsell. I was slightly early, so when I refused the upsell they made me join the back of the queue. They ended up giving me the car that they tried to upsell to me for no extra, because it was the only one available. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 22 February 2024
" As above. Pick up point issues "
" Very hard to locate the pick up point at the airport; only saw the minibus pick up point by luck, which was at the far end of the car park. Would suggest some signposting or move the pick up point to somewhere more visible. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CLARE - 18 February 2024
" Good value car hire "
" All good - very efficient and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MARK - 14 February 2024
" No problem hire with a reputable company. "
" Airport pick up was smooth and efficient. We were pleased with the condition of the car and our overall experience was great. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by TEODORA - 14 February 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NEIL - 11 February 2024
" Car was in excellent condition - very good on fuel as well - A genuinely pleasant experience "
" Excellent service from the Thrifty team throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by STEPHEN - 08 February 2024
" All good, car new & immaculate. Staff on desk very friendly & return staff on car park also. "
" Slightly apprehensive as never used before, but all went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JASON - 06 February 2024
" It was a bit stressful and the car had quite a few faults. "
" It took quite a while to do paperwork at the airport, even though I provided most of the info when booking. Then the lady at the counter started a big upsell, extracting more than I paid for the hire, in extra insurance and upgrades I didn't need. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by JOHN - 04 February 2024
" Helpful staff and clean neat car "
" Very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MARCIN - 04 February 2024
" My very happy of the company "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GORDON - 04 February 2024
" easy pick up of car at the car park.staff very friendly.drop off just as easy. "
" very confusing pick up from the desk.we were told about extra money to be paid,but we had full cover so stuck with that.it was not at all clear what the extra charges would be for. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by RICHARD - 28 January 2024
" Overall good experience although AE information on license requirements was incorrect "
" Staff were friendly and helpful, although overly pushy to sell additional insurance on pick-up "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by GEOFFREY - 23 January 2024
" Very easy to use service. "
" Very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by BRET - 23 January 2024
" Perfect "
" Excellent beginning to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by WERNER - 23 January 2024
" competitive prices, using reputable car rental companies "
" intelligibly website, very simple to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NIKOLA - 16 January 2024
" As always, professional. Helpful staff. Good car. "
" Quick, professional and 'n[INVALID]ful' service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PAUL - 14 January 2024
" Easy to deal with and good comms "
" Decent value and great counter staff and drop off staff. My deposit was paid back quickly. Citroen C1 was adequate but had some notable squeaks and rattles and the Aircon needed recharging. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by JULIAN - 13 January 2024
" Vehicle was excellent staff were incredibly helpful and polite will definitely be using your service again on our next trip abroad "
" Vehicle was excellent staff were incredibly helpful and polite will definitely be using your service again on our next trip abroad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MOHAMMAD - 07 January 2024
" I would avoid "
" Poor collection processs and instructions. Had difficulty finding the shuttle bus to from airport to GoByCar offices, as printed instructions on voucher were rubbish. Had to raise a call with the office to eventually get better instructions. Final drop off shuttle bus from GoByCar offices to airport was unnecessarily slow, almost 30 hour lag time. I have taken many holiday car rentals, and this was honestly worst experience. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 03 January 2024
" All paperwork v easy "
" Car v nice again but the pick up at airport was terrible,,only one member of staff on Xmas eve ,,it took us over two hours in queue,,never again,, Al, other rental companies had staff "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 02 January 2024
" I have just checked my credit card and have been charged twice. Initially £216 by auto Europe then £257 keddy. Please can you arrange a refund asap "
" I have just checked my credit card and have been charged twice. Initially £216 by auto Europe then £257 keddy. Please can you arrange a refund asap "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by STEPHEN - 02 January 2024
" First class and great service. I will definitely use you again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by KEVIN - 02 January 2024
" Very good will use again "
" Very good will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 01 January 2024
" Hassle free experience. "
" Easy and smooth process at airport collection point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LINDSAY - 29 December 2023
" Your suppliers are working against you, no matter what level of insurance I buy via Auto-Europe, the rental desk staff argue and try to force you into buying more expensive insurance, sometimes even costing more than the rental itself! Its much less painful whenever I have booked direct with the company. "
" Attendant on desk in Fuerteventura was extremely rude and argumentative about me buying extra insurance and claiming if I didn't, they would charge me €300 if I drive on a local road, etc etc. I have worked in the Spanish travel industry with many car rental companies for the last 26 years so I know better than most how car rentals work, but the whole exchange left me feeling very upset and shaken. Very unpleasant and unnecessary attitude from staff who seem to think they can speak to their clients like imbeciles. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by JAMES - 26 December 2023
" absolute rip off will not use you again! "
" we had to take out goldcar insure or they would not give as the car. I was not sure why I had to pay this as there English was not very good but it was £200. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by ROSS - 26 December 2023
" My wife and I have been SCAMMED whilst collecting a car in Fuerteventura airport 18/12/2023 "credit card scam" You try use your card to put the refundable excess on it and then they decline your card. Meaning that you ONLY have one other option to collect the car which is to BUY the extra insurance and pay with another card or cash etc @ €149.50 ABSOLUTELY LUDICROUS BE VERY VERY AWARE It makes sense why it took so long in the queue to collect the car lots of people "struggling" to collect pre-paid cars ??!!??!? If you want extra confidence in what I am writing is true. Please visit wikivoyage.org (the travel advice website) which clearly states that the scam is commonplace with most of the rental companies in the Canaries "
" The worst experience I have ever had! My wife along with my 1 year old son were SCAMMED! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by RUSSELL - 18 December 2023
" No more comments "
" The staff and the car were acceptable in many ways. One flaw was that they did not "block" the 700 Euro deposit on my credit card as would normally be expected. They took the money and then refunded it a few days after we returned. This meant that our bank charged us £18 for the transaction which was a nuisance. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LAWRENCE - 16 December 2023
" Again wrong question. I do not make recommendations. However I am generally very pleased with Auto Europe's service. "
" Wrong question. I do not make recommendations to anyone. If asked what my experience was I would answer positively. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by NEIL - 14 December 2023
" Useful email updates before and during the rental "
" Simple, convenient and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by STEPHEN - 12 December 2023
" After initial confusion over pick up point, everything about the car hire went very well. GOBYCAR staff were very efficient. "
" Initial instructions about vehicle pick up could have been more specific as we went past the pick up point 3 times before realising where to wait for the transfer bus, think we were expecting some signage and a bus to be waiting. Other than that our experience was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 11 December 2023
" I never had a problem with Auto Europe but you should not be using disreputable companies like GOLDCARS. The car they gave me was full of scratches, dents and damage. They then charged me for a scratch on a wheel trim, that did not happen while I rented the car. "
" Nobody present in kiosk at point of drop off to inspect the vehicle at point of return. I had to drop the key in a box. An hour later while waiting to board a flight, I received an email informing me they were penalising me EURO155, for damage I did not do and an unfull fuel tank (the tank was filled prior to returning to the airport). Currently in dispute with GOLDCARS about these charges. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by GARY - 10 December 2023
" Superb Hassel free experience "
" Superb service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RUSSELL - 07 December 2023
" . "
" 1hr 45mins queuing at Fuerteventura Airport to collect a prebooked car is not good service "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by MATTHEW - 07 December 2023
" I should have asked for a car in better condition but we were tired and had been kept waiting so wanted to be on our way. At drop off, the poor state of the car was acknowledged and I was told that it wouldn't be rented out again and that it would be sold on. "
" Inexplicable delay at reception to collect keys. Car , although mechanically sound, had very many areas of damage to nearly every surface BUT many were not recorded by Thrifty.....at drop off I had to pay for what may have been something sustained during rental period. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 2
FUERTEVENTURA, ES - Reviewed by STEPHEN - 06 December 2023
" Website was easy, paperwork and instructions for pickup was clear "
" There was over a one hour queue at the airport to collect the car. No apology from the counter staff - all they wanted to do was upsell. They gave no explanation of paperwork, what photos/damage to check or what bay the car was in. The person outside who looked after the cars and the drop off was excellent, although it was hard to find a parking spot. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by EMILE - 29 November 2023
" 100 taken off credit for some reason after drop off and unsure why "
" €100 taken off credit for some reason after drop off and unsure why "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHAEL - 28 November 2023
" You didn't put us with a good car hire firm we realised this when saw verylong queues at other car hire but only one other person in the queue at Dollar.Im sure we cannt be the only people to have had this experience with them? "
" First of all tried to sell us insurance after we said we had our own. But really pushed this saying cars often get damaged there. The car we were given had lots of damage dints scratches scrapes ect thankfully I took at least 20 pictures of all the damage as anticipated maybe an attempt to try to blame us after we hadn't taken their add on. We were correct as on return the lady checking the car homed right in on the smallest of scratches.Thankfulky I had photos which clearly showed this scratch was there so was done before we took possession of the car. We felt that this was just an attempt to scam us and get us to pay for something we had nothing to do with on a car that already had damage. Awful and I feel sorry for others who may not have the evidence to prove their innocence, "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 3
FUERTEVENTURA, ES - Reviewed by JANE - 26 November 2023
" Very good "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 22 November 2023
" Very unhappy with this, having had years of good autoeurope experiences. "
" Pick up was very slow, twice as slow as other hire desks in the airport. The car's air conditioning did not work, and we were in 25⁰-30⁰ heat. This company wanted me to spend a day of my holiday returning the car to the airport to swap cars. That is clearly unacceptable. No compensation was offered. This company suggested the car "upgrade" I already had was sufficient. I didn't ask for the upgrade, I did want air conditioning. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
FUERTEVENTURA, ES - Reviewed by ANTHONY - 19 November 2023
" Always find Autoeurope to be very efficient and straightforward to deal with. "
" The pick up at the desk was "VERY" slow, had to queue for 35 minutes which was unacceptable. They should have adequate staff if they know it's going to be a busy period. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by GODFREY - 18 November 2023
" As above "
" Overall I was very pleased with the way Gobycar handled me during the hire and offhire process. The only criticism I do have, would be over the lack of information on where to meet the transfer minibus. There was no signs either inside the airport or in the car park. We had to ask several members of the airport staff for directions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by STEPHEN - 18 November 2023
" The only other problem I had was the "passenger airbagwarning" was on and I don't nknow if this meant it was on or disabled which was a little concerning. "
" everything as usual was good, I was expected at the counter, they had the aperwork ready to complete and things were completed efficiently. when I collected the car and looked to do photographs I onted the lower have of the car was quite dirty particularly the boot sill, but the lighting didn't show it up well. I consider this unusual as I've rented many times with you and not had thois before. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by GARY - 15 November 2023
" Everything else was perfect nice car easy drop off but 162 euros out of pocket "
" Shocking hard sell tactics to take out extra insurance at Hertz desk. He said if I didn't take it we would have to wash the car before bringing it back. My wife was very upset. He said there are always extra marks on the car when it's brought back so very unlikely you would get your 820 euros deposit back but pay 162 up front and you don't have to wash it. I've hired cars in many countries over the years I'm 57 now and visit the island often. He even tried to say you have no insurance. I said you couldn't let me take tge car without it so he said OK you only have 3rd party insurance which is all I wanted. I'm back now but still angry as he obviously does it with everyone making lots more money at the customers expense "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GRAEME - 14 November 2023
" The counter staff at hertz were pushy and put the hard sell on me which was unnecessary. I will not knowingly use Hertz again "
" The counter staff at hertz were pushy and put the hard sell on me which was unnecessary. I will not knowingly use Hertz again "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by STEVEN - 07 November 2023
" Fantastic service, very friendly staff. Car was in fantastic condition and very clean "
" Office stayed open past 9pm due to delayed flight and provided guidance as to where the shuttle bus will pick us up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 28 October 2023
" allways great service "
" got the right car but hibrid just deisel "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by KEVIN - 26 October 2023
" Very good & straight forward booking "
" Very efficient service for both collection & drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JEFFREY - 25 October 2023
" Quick and easy check in to receive the car and equally a professional return "
" Quick and easy check in to receive the car and equally a professional return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 24 October 2023
" Faultless from start to finish "
" Faultless from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NIGEL - 22 October 2023
" Good car , good drop off , Just to long queues to pick car up . Over an hour , far to long . "
" Very easy , but stood in queue at airport waiting to book in for an hour or so , much to long especially when paperwork was mostly done on line , Should be a separate queue for people that have already booked car. Got deposits back very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ADAM - 17 October 2023
" I am satisfied with the service. I will definitely use it next time. "
" I am very satisfied with the service of AVIS. I have no objections. I recommend it to everyone. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by VANESSA - 10 October 2023
" Great service from start to finish. "
" Speedy pick up whilst queues to other companies all around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALEX - 10 October 2023
" . "
" . "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by ANN - 03 October 2023
" As I left a 700 euro deposit and didn't get back the whole amount I would not recommend going through a third party ever again. I should have received back to my credit card the same as they took for the deposit. This is misleading selling in my opinion and I would never do this again. "
" The major problem I have with Top Car was the 700 euro deposit on my credit card. It took 3 days to get the refund on my credit card and I am £43 out of pocket. I don't know if this is because of the exchange rate but this is totally unacceptable. I should have got back exactly what I left as a deposit. I will not use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by TIMOTHY - 18 September 2023
" Just brokers so what can I say. "
" Clean car with less than 10K on the clock. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CHRISTOPHER - 17 September 2023
" As above "
" The car had not been cleaned and the inside was filthy with dust. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by ROBIN - 27 August 2023
" Good at counters. "
" Car was very marked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by ADAM - 22 August 2023
" GoldCar was a poor experience and should not be used again "
" Worst customer service experience of my life: - Aggressive sales tactics re insurance cover inc lies about 2% charge from by bank - Faulty car - dangerous gearbox with gear stick coming off in my hand. - When reported, charged for roadside assistance and fuel (€165) - Second deposit had to be paid for replacement car (€1500+) - Charged me €65 x 2 as charge for two deposits on cars - Rude staff - Carlos and Andreas unhelpful in the extreme and rude ("I sleep very well at night, thank you sir" - Carlos // "I deal in facts objectively" - Andreas calling me a liar re car fault) - Refused access to original car to take photographic evidence after Andreas (manager) advised that I would need photos to make my case. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by VLADIMIR - 19 August 2023
" Great experience, great customer service, hassle free. "
" Great service, we got a brand new car as well. We have been offered to upgrade to a bigger car for 45€ when we come to collect the car. And it definitely was the right decision, instead of Hyundai i10 we got Toyota CH-R hybrid for only 45€ extra. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ADAM - 14 August 2023
" It's concerning for me, I booked with Auto Europe, I was told locally I would pick up from Turis Prime except when I got there I discover it was Avis with some unclear affiliation with Turis Prime. This is very disconcerting for me, too many companies involved sows seeds of doubt regarding trust. "
" Everything fine except having to wait 15 days for my deposit to be refunded. This makes me feel very anxious that I will not receive it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by JEREMY - 26 July 2023
" See 3 above. "
" Failed to collect us from the airport, so after waiting at the airport for approximately 1/2 hour, we then had to pay for a taxi to take us to the car pick up point. Once there we once again had to wait over an hour while 2 other customers were sorted out first. Employee did apologise for delay once I got to the front but didn't seem to understand our disappointment at failure to collect us from the airport. A slightly upgraded car was offered by way of apology. Arrived at our hotel very late and extremely tired. Not an ideal start to our first summer holiday in 6 years. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by IAIN - 25 July 2023
" straight forward and easy to use - just what I was looking for "
" Apart for the usual upsell of insurance and a better car etc it was all good, the car was tidy inside and out with just a few marks on the wheels and bumpers but nothing drastic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by PATRICK - 22 July 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GRAHAME - 14 July 2023
" I will be taking copies of my rental agreement to the counter in future so I can check what insurance I already have and what I don't need "
" . "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by STEPHEN - 02 July 2023
" Great experience. Good communication thank you I hope to use your service again later in the year are you able to offer me a generous discount on my next booking? Many thanks "
" This was a great experience. I have not always been impressed by Top Car in the past. This occasion was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RICHARD - 15 June 2023
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by CHRISTINE - 08 June 2023
" ..... "
" ..... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by STEPHEN - 06 June 2023
" excellent all round service "
" great value for money, easy pick up and drop . staff were very polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LENIN - 05 June 2023
" Very nice and easy .. I will definitely recommend it to any one "
" It is very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by WILLIAM - 20 May 2023
" Good car company "
" Car was great condition not so good. Very dented all over I took out extra insurance. I can provide photos if needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by DARREN - 13 May 2023
" I have been using Auto Europe for many years now and will continue to do so "
" The car was dirty when I picked it up. Didn't affect the performance of the car, but felt like a lack of customer care... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by MITCHELL - 09 May 2023
" I got charged insurance of 270 odd british pounds when collecting the car. Even though had already paid the insurmace with auto europa. Desk clerk informed me that only the hire company can provide the insuramce not the broker. And i should raise rhe issue with auto europa. I dont like being ripped off and paying almost double for a hire car i had already forked out 300 pounds for for a week. Next time ill rent a car when i get to the hotel. Not happy AT ALL "
" I got charged insurance of 270 odd british pounds when collecting the car. Even though had already paid the insurmace with auto europa. Desk clerk informed me that only the hire company can provide the insuramce not the broker. And i should raise rhe issue with auto europa. I dont like being ripped off and paying almost double for a hire car i had already forked out 300 pounds for for a week. Next time ill rent a car when i get to the hotel. Not happy AT ALL "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by MEREWYN - 05 May 2023
" I bought the extra on the Auto Europe however I was told by the Counter Staff that this meant nothing and was a waste of money. "
" The Counter Staff was very pushy selling the extra insurance which we did not require (car was only being used for transfers). There was no-one to check the car upon returning so I had to record a long video showing the car was in the best condition on returning. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by STEPHEN - 01 May 2023
" Poor "
" Extortionate cdw or whatever it was, about £40 MORE THAN the car hire "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by WILLIAM - 29 April 2023
" Gold car counter staff must be on good commission when he stooped so low to force me in a wheelchair to upgrade telling me that my grade wasn't available and there was in the pick up area "
" Was forced to upgrade I've got disability problems and get wheelchair assistance from plane to car and was told I would have to wait until 3.00 PM AS they don't have my car available till then that's totally unacceptable for my circumstances so after arguing he said you will have to upgrade and pay or come back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by PHILIP - 28 April 2023
" Wet smooth "
" Excellent prompt service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALESSIA ALICE - 25 April 2023
" All good. "
" Very nice car and easy drop off. Also fast refund of deposit. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JULIE - 22 April 2023
" Everything excellence "
" Great service , very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LANA - 10 April 2023
" all good and easy to pick up car at airport . no problems at all "
" easy and quick to book a car . we were in spain when we decided to book a car and called the British number and got it all done over the phone "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 03 April 2023
" Good experience "
" Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by PAUL - 30 March 2023
" Biggest problem CDW - see above "
" One point I was very unhappy about. I pre-booked full CDW with Auto Europe. However on arrival at Gobycar, I was told that this was not acceptable. I was forced to take out their own CDW and leave an 800 euro deposit on my credit card. I was told that if I had an accident, I would be immediately covered by Gobycar and that I would then have to claim the money back from Auto Europe. This is not acceptable. If you are being forced to take local CDW, this should be clearly stated on the Auto Europe contract otherwise in effect, you are paying twice. I have also been told by Gobycar that the 800 euros will not be refunded to my card until 3 to 5 days after returning the car. Very poor and totally unsatisfactory. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by JAKOV - 25 March 2023
" I have reserved Mini Cooper Countryman. Was told by Hertz guy at the airport that they do not have this model at all !! and I was about to get S-MAX !! Had to pay extra 50 EUR to get a more reasonable car... I feel as if I was taken advantage of "
" Good service "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by NEIL - 22 March 2023
" Great service from the lady on the counter "
" Really great service but there was only person on the desk during a busy period. The lady that was on the evening we landed was fantastic and really helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by LEIGH - 18 March 2023
" Very good "
" Very surprised by upgrade of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 17 March 2023
" Overall very good service and value "
" Easy to reserve and collect, we took an upgrade offered to us. Only issue with car was the service light was on, but it was clean and spacious. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by CHERYL - 12 March 2023
" Felt I was robbed with this car Company. Never had to pay large deposits or extra insurance on top of what I've paid before. It was alot to put out. Almost £400 to hire a car for a wk. "
" I was shocked that I took insurance out on there page when paying for the rental. To be told when I arrived it was 3rd party insurance and had to pay £98 and that was them taking a little money off. Never had to pay as much for insurance or pay it twice. They also wanted me to pay €830 euros deposit on a credit card which I didn't own. So had to pay £150 deposit and now waiting 15 days to get my money back. Very unhappy with this arrangement. Felt like I was being robbed. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by JULIE - 04 March 2023
" Good car, friendly staff, fast pick up and drop off. I would have no hesitation in recommending this company. "
" From booking on-line at home to dropping the car off at the end of my stay, my experience with Auto Europe was faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CHRISTOPHER - 27 February 2023
" Excellent from start to finish "
" Excellent customer service from start to finish, super easy to collect the car, really polite staff, great quality car, couldn't have asked for more! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CLARENCE - 20 February 2023
" Very easy to work with "
" Very easy to work with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOHANNES - 31 January 2023
" All good. "
" The lady arranging the car gave outstanding service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by ASHLEY - 24 January 2023
" Turisprime didn't seem aware that we had prepaid for full accident cover. Reception staff wanted to sell me more insurance cover. "
" Car had 56,000 kms on odometer. Maybe not as shiny inside as a UK hire. Outside clean and very few marks. Car drove well. Liked that fuel tank is supplied full and returned full. Took a while to find out where to meet the staff. I then phoned and got a prompt reply. Had to pay few Euros to get Car out of carpark. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by SARAH - 23 January 2023
" Simply fabulous thank you "
" Topcar were fantastic, from start to finish especially as it was my first time hiring a car. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RAFAEL - 11 January 2023
" I have been booking cars for more than 20 years. I never had such a bad misunderstanding. When I booked the car via Autoeurope I thought I was booking the car with full comprehensive insurance. When I picked up the car in Fuerteventura they wanted me to leave a deposit of £1200 which then ended up being £336, which then was £210. Never before I had a situation like this. I Have also rented in Lanzarote and what I paid on line was the final price. I was very disappointed and that created a delay on my arrival on my rental accommodation which also stressed third parties. Sorry guys, you need to up your game. I understand we are all humans but this was unacceptable. "
" I have been booking cars for more than 20 years. I never had such a bad misunderstanding. When I booked the car via Autoeurope I thought I was booking the car with full comprehensive insurance. When I picked up the car in Fuerteventura they wanted me to leave a deposit of £1200 which then ended up being £336, which then was £210. Never before I had a situation like this. I Have also rented in Lanzarote and what I paid on line was the final price. I was very disappointed and that created a delay on my arrival on my rental accommodation which also stressed third parties. Sorry guys, you need to up your game. I understand we are all humans but this was unacceptable. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by LUKAS - 03 January 2023
" Brilliant, very efficient. "
" They were all very nice and polite, check in was very fast and it was a pleasure to get a car from them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by BRYAN - 02 January 2023
" All in all good shame the interior of the car was not cleaned "
" The interior of the car had not been cleaned "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by SHAUN - 20 December 2022
" It's in the above box, I would really like you to find out why we have been charged £140 from you and £150 by goldcar?! "
" We had to change car 3 times, once because of bald tyres the other due to warning light being on as soon as we drove it! They have also since charged me an extra £150 and I don't know what for?!? "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by LAWRENCE - 17 December 2022
" Same reason, I do not make recomendations. Wrong question. "
" I simply do not make recomendations. Wrong question so it gets a wrong answer, if you ask me what I would tell anyone who asked about 5he hire, then I would give a different answer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PAUL - 13 December 2022
" Overall, very satisfied. No issues whatsoever. "
" Very efficient, great staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by ANDREW - 01 December 2022
" Have booked many car's through Auto Europe no problem's so far with them "
" Have used Topcar many times always quick friendly service,cars in pretty good condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by AMBER - 30 November 2022
" See above "
" The guy on the check in desk spoke in very fast Spanish and was very insistent and really trying to scaremonger us into upgrading the vehicle and upgrading the insurance, even though I explained we didn't want it and that I already had car hire excess insurance. He informed us we were not permitted to take the car off asphalted roads, which makes exploring and visiting beaches very limited. If I had known this at time of booking I would have chosen a different firm. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by EDWARD - 26 November 2022
" Brilliant service "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CLARE - 26 November 2022
" Would recommend "
" Overall experience was very positive, the only thing was waiting for the shuttle bus to take us there, we had to wait a while (at least half an hour) and ended up having to phone them to check if it was coming. However after that it was a quick and easy transaction to collect the car. On returning the car there were no problems and far less hassle than other car hire experiences I've had in the past. The staff were friendly and pleasant. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MARCUS - 13 November 2022
" Autoeurope should be protecting it's users from this type of scam. "
" I was charged a deposit at time of pickup of £278.58. The car was returned in the same condition with a full tank, yet only £60.76 was returned from the deposit. I had already taken out the full insurance with autoeurope which was acknowledged at the desk on pickup. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RICHARD - 11 November 2022
" Not sure I'd use Hertz again given the uncertainty concerning the amount put on my credit card "
" Bit disconcerting when staff tried to sell me further insurance, especially as I was not sure what the member of staff was saying. Thought I'd already purchased full insurance via auto europe "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDRE PIERRE - 11 November 2022
" I will never use Autoeurope again. They cost me a lot for a bad service. Nobody answer at the outside office hour number so they let me alone with my family to the airport at 10pm! So I had to paid a taxis. It's really not professional. I will put some comment on the net. "
" I'm not really happy, because they don't accept any debit card. And nobody came to collect me when I arrived. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DECLAN - 04 November 2022
" I have already made a complaint and not heard nothing back. I bet I don't get a response to this also. "
" The staff tried to sell me extra insurance. When I said I didn't want it the staff didn't want to help me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LINNETTE - 04 November 2022
" Quick and easy booking online, quick and easy pickup and dropoff "
" Staff friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LEONARD - 15 October 2022
" As above, good service at Gobycar but they wouldn't accept the insurance I had purchased when I booked the car through auto Europe, was also told that my €200 deposit would be returned within 24hrs and still waiting 36hrs later "
" As said above, vehicle, counter staff all good but I ordered vehicle and paid for insurance on line through auto Europe but Gobycar wouldn't accept insurance so had to purchase insurance from them when I collected vehicle so effectively insured car twice "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ELLEN - 10 October 2022
" Excellent service and upgrade of car was surprise on arrival. Customer service was extremely excellent and would definitely recommend and book again. "
" Excellent service and upgrade of car was surprise on arrival. Customer service was extremely excellent and would definitely recommend and book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 04 October 2022
" Booking through autoeurope was fine, had the best price when shopping around. "
" The staff were friendly but the car had a lot of dents and beeped every time the ignition was turned on to say it was over 200 days and 9999 miles overdue it's service. Gearbox and clutch were also nearing the end of life. The car was safe but not a pleasant experience to drive. It could also have been cleaned to a higher standard, still sand etc.. from the previous rental. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by RICHARD - 03 October 2022
" Very good and easy. "
" Very quick for both pick up and drop off. However we still had to check the car ourselves which was not so clean on the outside, which made this difficult. inside the car had been cleaned well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by JAMES - 26 September 2022
" I had started my internet search for a hire car on the travelsupermarket. com website. I had chosen as one of the filters 'show only car hire companies in the airport terminal'. I made my selection and followed the link to Auto Europe and completed the booking process. When arriving in Fuerteventura I was surprised to find out that the Gobycar desk was off site. There was no clear indication on the paperwork I'd printed out to say that it was offsite or where to get the shuttle bus. Having now gone back into the Auto Europe website I see that it does show that the Gobycar desk is offsite so the error is with the travelsupermarket website. However it would have been helpful if this arrival procedure information was contained in the Auto Europe voucher I'd printed out. "
" Couldn't fault the service although I hadn't appreciated that their desk weren't in the airport terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 20 September 2022
" All good "
" Very goid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PHILIP - 17 September 2022
" Good service "
" Good quick service, car was upgraded free of charge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by IAN - 16 September 2022
" Just the lack of clarity from third party to main rental. There always seems to be extra charges and small print loop holes "
" Gobycar where fine, but the added insurance from AutoEurope wasn't taken into account? All very confusing. Third party car rental seems to work out more expensive in the long run "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by BARRY - 15 September 2022
" Read comments! "
" You have charged us twice, on arrival we upgraded vehicle, accepted additional cost of 5 euros per day but you charged full amount. We had prepaid. Please provide an email address to contact you to resolve. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JAROSLAW - 14 September 2022
" Very good. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JORDAN - 24 August 2022
" Overall OK, would try and avoid goldcrest in future as I have had better experiences with other companies. "
" Had to carry out own damage report before taking the car. Staff in the airport didn't speak much English. Very pushy on selling extra insurances and excess cover which would easily double the price. Car was poorly cleaned. Deposit for the hire was €1600, much higher than expected. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
FUERTEVENTURA, ES - Reviewed by NICHOLAS - 16 August 2022
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by IAN - 14 August 2022
" Very disappointed for reasons given. The staff were less than helpful, a "not our problem" attitude and language barrier used to continually brush us off! Got off to a bad start and the experience only got worse! "
" Was kept waiting 35 mins whilst previous customer was served...no apology for delay. Had a puncture and followed the advice of the adviser which resulted in a charge of 95 Euro, despite being assured there was no charge and our belief that tyres were covered! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by DANIEL - 03 August 2022
" See above "
" The pick up took quite a long time considering there was only one person ahead of me. I was told the car I ordered was not available but I could come back the next day to exchange it. I was offered a car that was too small for our needs, and then offered a Renault Megane. We were able to fit in this ok, but it wasn't the car we ordered. I was not willing to come back to the airport to exchange a car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by DOUGLAS - 18 July 2022
" Dirty damaged car that wasn't the correct car very disappointed after my previous experience "
" Car wasn't what it was supposed to be should've been automatic but nothing available unless I paid more than double the original price "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
FUERTEVENTURA, ES - Reviewed by RICHARD - 17 July 2022
" It was the car pick up issue. "
" Picking up the car was painful. Only 3 in our cue and it still took over an hour and a half. All the other cues at other rentals were huge, yet they had got through everyone before we were served. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by MANDY - 13 July 2022
" Disgrace "
" We were not met at the airport and after 30 minutes decided to take a taxi to gobycar. Once there they said I had to pay £1000 deposit for the car. Obviously I refuse and asked for a refund which they could not provide "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by KEVIN - 04 July 2022
" HI I booked a Citreon DS3 or equivalent (Medium economy) with extra insurance. I got to the desk to collect my car, I was told I only had a small car, fiat 500 or similar which isn't big enough and basic insurance. He then added up a new cost for bigger car and max insurance for over 3 x the original cost. Not very happy. "
" HI I booked a Citreon DS3 or equivalent (Medium economy) with extra insurance. I got to the desk to collect my car, I was told I only had a small car, fiat 500 or similar which isn't big enough and basic insurance. He then added up a new cost for bigger car and max insurance for over 3 x the original cost. Not very happy. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by DOUGLAS - 30 June 2022
" Great service "
" Great service car was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by JOHN - 13 June 2022
" I'm still awaiting my promised refund from AE which has not materialised, with no response to my email despite sending all available proof. Therefore a lower than normal rating for AE. "
" I arrived at the Interrent Desk at Fuerteventura Airport to be met with an actively anti-british customer agent fromt he company. I provided my passport, driving licence and credit card as required/requested. I did not provide my International Driving Licence (I don't need one as per the UK Gov website). The agent refused to supply my hire vehicle as the UK had left the EU. I contacted AE who concluded the agent was being difficult and awkward and I therefore had to hire an alternative vehicle from Auto Reisen (another AE supplier), with no requirement for an IDP. None of the other airport hire companies required IDPs from UK drivers and no UK drivers I spoke to had one. I have had to contact AE to refund my costs and consequential losses for Breach of Contract. Granted, not AEs overall fault but the disgraceful Gold Car?interrent - again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by ANDREW - 11 June 2022
" I have used you before and will use you again in September. "
" All as above! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CHRISTER - 06 June 2022
" All as advertised and straightforward "
" Very good service Made it a very easy and unstressed process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOHN - 01 June 2022
" Reliable company providing value for money. "
" Quick and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by SAM - 25 April 2022
" We arrived a day later and the car was no longer available even though I paid for it. They offer to charge £150 and then hire another car for £500... Will never use again or recommend!!!! Unless I receive a full refund I will be leaving bad feedback on social media!!! "
" Arrived a day late and car bo longer available "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by PHILLIP - 10 April 2022
" Efficient and effective "
" Efficient and effective "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by STEVE - 08 April 2022
" all good apart from my €800 deposit - which once repaid by Topcar on the return of the car cost me £50! - how i can't believe currency changed that much! "
" all good apart from my €800 deposit - which once repaid by Topcar on the return of the car cost me £50! - how i can't believe currency changed that much! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by ISABELLE - 30 March 2022
" Great new company I will use again, highly recommended! "
" Fair price, good service at counter with staff speaking various languages, car in perfect condition, quick and easy pick up and drop off. The only little flow may be that the counter isn't obvious to find but the car park where it is isn't too big so it's ok. I rather look for 2 minutes than use an "in your face" company charging double the price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by KEVIN - 29 March 2022
" Easy booking, no hidden extras and would recommend "
" Fast check-in and drop off. Offered bigger car for a modest extra price which we took up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHAEL - 24 March 2022
" Even though Dollar were a disappointment I have a car booked with you in August at Palma de Mallorca , I usually book with you twice a year an will always remain loyal . "
" I did not realise until the receptionist told me that Dollar is the downmarket side of Hertz . She informed me that Dollar cars will be , usually cheaper, older , higher mileage and not always in such good condition, that was certainly the case with our Yaris , a big disappointment compared with the picture on your confirmation of a Clio , I realise you never , ever get the car shown but the elderly Yaris was not what I expected. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by PHILIP - 21 March 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MIKE - 15 March 2022
" really good but prices have gone up quite a bit "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 01 March 2022
" Having huge hidden extras, particularly after taking out additional protection is disgusting - it offers a terrible customer experience and doesn't promote repeat custom "
" The excess of £1500 on the vehicle was sufficiently high for me to consider taking excess protection when I booked the vehicle on the website (c£40 which I think offers poor value but clearly I'd rather pay that than £1500). However, when getting to the counter I was told it wasn't complete excess protection and that I would need to pay a further c€100 euros for this - clearly a terrible hidden cost that I waney aware of that offers terrible value as I'm then paying almost have the rental fee on excess protection "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHAEL - 23 February 2022
" The experience with Auto Europe will be determined by how you respond to my experience with Sixt - ideally I would like AutoEurope to pursue a refund of the Euro150 on my behalf. This would encourage me to book again with AutoEurope. "
" The counter staff forced me to take their basic excess insurance at an additional cost of Euro150 even though I have my own separate excess policy. I phoned Auto Europe at the time who told me that what they were saying was wrong (the counter staff said I would be charged Euro1000 for every scratch and my excess policy wasn't good enough). My excess policy provider also said that the counter staff were telling lies and this was a well known scam. I refused the extra charge / insurance - In response the counter staff refused to give me the car. I spent almost 2 hours in total with my children hungry and upset and in the end had no option to pay the extra Euro150 in order to get the car. I then had to wait another 20mins for the staff to print out my receipt as the computer 'froze'. All in all a shocking experience. The other party in my group also had the same experience (but were told that because they booked through RentalCars.com they could claim back the extra Euro150 - an option not available to me through AutoEurope?). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JIM - 22 February 2022
" Easy experience, looking forward to having my deposit refunded "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by JAMES - 26 January 2022
" If this rate difference isn't ironed out by you I wouldn't recommend using your car rental site. We are in Tenerifie now and got a $145 surcharge because we arrived late by plane. GOLD CAR loves to fee the customer!!!!!!! "
" When picking up the car they tell you that you have to put deposits down with the rental amount. I purchased full coverage didn't understand the need for deposit. My quote from you was $180.70. They requested $399.08 at pickup, I got a credit of only 77.96 when I returned the car. The total charge came to $321.12 which is $140.42 more than your Quote. I would say they don't honor your quotes !!!!! "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by ERIC - 29 December 2021
" All good. "
" Very good, no problems collecting the car or returning it, the young lady was very helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by ALAN - 05 December 2021
" Auto Europe are brilliant- my go to for car hire, good prices "
" The car was badly scratched all over - I had to point out to staff various damage that wasn't in my contract. Spoiled the holiday as I was concerned I would end up paying for damage I hadn't done "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
FUERTEVENTURA, ES - Reviewed by LESZEK - 30 November 2021
" My only complaint is that I did not realize that the company is part of Eurocar . The sign was quite small. Otherwise everything was perfect. "
" The man at the counter was very pleasant and helpful,no pressure to take any extras . Straight forward good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MALCOLM - 21 September 2021
" Very pleased with our upgrade to an Audi A3 although more expensive the car was Fantastic!! We had a problem after a few days in that oil warning light came on, I phoned the SOS Number supplied and first of all a tow truck came to our hotel but he said he did not have any oil with him and that another mechanic would come out . Later a very nice young man came and he added the required oil and then checked everything out and spoke with me via the translator on his phone this made understanding him very simple. After this the car was back to normal and helped to make our holiday. "
" On arrival at the Sixt Desk we were told that the car we booked was not available which was a surprise as it was booked and paid for, how ever after a long discussion with Marco behind the desk we opted for an upgrade in the form of an Audi A3 convertable which turned out to be fantastic and made our holiday. Returning the car was very easy to do with a well marked car park and there was a very helpful guy there to take our keys and check it in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by SIMON - 14 December 2020
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NIKOLA - 13 December 2020
" 24 hour rent. Everything was perfect. "
" 24 hour rent. Everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by VIKTOR - 08 November 2020
" All good "
" I were happy with their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ENRIQUE - 27 October 2020
" Very friendly staff "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by BERNARD - 04 August 2020
" It was ok but the car hire company was not "
" Hard sell to take their insurance, I paid a €120 fuel deposit which I still have not got back, they did not hold this on my card they took payment, now I'm still waiting for a refund, €120 is too much anyway, my girlfriend left a good face mask in the car when we dropped the car off, she went back to try and get it but there was nobody there even though she waited 10 mins,, I would never use goldcar again "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by HAYLEY - 20 July 2020
" Nice new car was received. I didnot get any hassel on buying extra insurance cover. So it was good value for money "
" The staff were very friendly. She didnt push on up selling any extra products. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by WILLIAM - 28 March 2020
" Ver good service - no problems "
" Everything went well and the staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHAEL - 15 March 2020
" Smooth process and would use again however very disappointed with Budget car hire "
" I booked full to full, I returned the car back full, however budget have charged my credit card £58 for fuel. Shocking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by DAFYDD - 10 March 2020
" All fine "
" It took a long time to book out the vehicle at the desk, the person was on go slow I think. Then she was trying to make me take out extra insurance. If I wanted this I would have done so at the time of booking. She said you must have a ticket for the petrol you put back into the car or there will be extra charges. She never asked for this?? The car was dirty inside/outside. It took forever to book the car back in . Had no problems with the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by YETTI - 03 March 2020
" The car was a great standard and clean. the person at the counter spoke very quickly in moderate English and didn't answer the questions I had even when I tried to clarify multiple times. When I went outside to the second office they were much clearer and helpful. "
" The car was great. But the person at the counter spoke very quickly in moderate English and didn't answer the questions I had even when I tried to clarify multiple times. When I went outside to the second office they were much clearer and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by COLIN - 29 February 2020
" See above, never again will use Dollar at this airport. "
" Pick up staff tried to get me to take an upgrade and also buy excess insurance. Very poor explanation of excess charges. Had to wait over 20 minutes for the shuttle bus and another 30 mins to complete the hire paperwork. Only 2 staff on counter. Returning the car was even worse only 2 staff working with huge queues of people waiting to collect and return cars. This depot is grossly understaffed. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by DAVID - 08 February 2020
" Could not fault the experience. "
" Other than a missing cylinder for a puncture everything was first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALEXANDER - 04 February 2020
" very good we will use a next time "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by WILLIAM - 01 February 2020
" Good overall "
" Good overall but nobody to check the car on return.vWorryingly given recent article in the Sunday Times regarding Eurovar! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALLAN - 11 January 2020
" Having a mentally and physically disabled daughter who is in a wheelchair, collection and returning of the (very well presented ) car was effortlessly, Thx. "
" Profesional, efficient, polite and simple booking,collecting and returning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LAWRENCE - 21 December 2019
" I don't make recommendations. "
" I don't mKe recommendations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by WALTER - 20 December 2019
" There are a lot of car hire companies price is probably a major factor as to which is chosen. "
" All very efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 17 December 2019
" Overalll good except the comments re Budget/ Avis as above "
" Car booked for 1600, but was not available until 1800!......they couldn't find the reservation. I Declined the offer to pay upfront for the fuel but was then told that if I was to return the vehicle full, that I needed to provide a receipt showing that the fill up point was no more than 10k from the drop off....bizarre , they either don't trust me or the vehicle fuel gauges....unacceptable "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by ROBERT - 11 December 2019
" Will probably look at more expensive providers next time in the hope of getting a fairer deal without the extras. "
" Unfortunately, I had a bad experience when I tried to pick up the car. There was a technical fault at my credit card provider, which meant a security block could not be put on my card. The only alternative offered was to purchase the Super Relax insurance, which obviated the need for a security block. I'd already paid for extra cover anyway, so that the excess was brought down from 1250 to 450 euros, so wasn't keen to do this, in spite of being pressured by the counter staff. I had to use my wife's card to purchase this, which in itself meant I automatically incurred an extra charge of 30 euros, on top of the extra 240 euros for the extra cover. So a booking for a Skoda Fabia 1.0 ended up costing me £400. I realise the hire car company was not responsible for the card fault, but the extra charges are excessive, and just look like an opportunity to make money. On top of this they also retain a deposit for 115 euros in case you don't return the car with a full tank. Money for nothing. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by PHILIP - 10 December 2019
" used you before - always wary about low cost rentals though, bad stories about fuel/damage etc. on the web. "
" airport office a bit haphazard, carpark handover OK though we had to add numerous photos to the hire document showing scuffs and damage. The vehicle was grubby from previous hirers, needed a good clean. 45000 klms on the clock, could hardly see out of the windows "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by ROBERT DEREK - 07 December 2019
" The car was excellent, very satisfied, good to drive, would be happy to use again. "
" The car was excellent, very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by SUNDEEP - 26 November 2019
" The car condition and the damage report is disgraceful. Nobody who is paying good money for a hire car should be given a car that is in the condition described above. The counter service and staff are good, fast and efficient. "
" The counter staff and wait in the queue was ok. The condition of the car was atrocious. 1.) Not washed 2.) Multiple scratches on the car and wheels. 3.) Many of the scratches not recorded on the europcar receipt given when picking up the vehicle. 4.) I had to go back to the counter for all the photo and video evidence to be written on the receipt - this took up my time 5.) Becuase the car not being washed, again I had to video the car in the daylight (which was next day) and go back again to the counter which was more of my personal time taken up. 7.) My europcar stastatement of return has photos of the scratches I had showed the counter staff before leaving the airport when picking up the car advising that these are new scratches. 8.) I had recorded on the receipt given before leaving with the car more scratches/dents/etc than there were on the europcar statement of return - this shows that europcar do not inspect their cars thoroughly which is highly unprofessional as customers like me are having to do their work.9) I doubt that all europcar customers are aware or even should have to inspect the cars as thoroughly as I was compelled to do. 10.) I was compelled to check thoroughly becuase a customer in the line at the airport told me that their given car had tyre damage and needed to change it. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by LESLIE - 23 November 2019
" good service "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GARY - 19 November 2019
" Painful overpriced and unpleasant I felt completely ripped off "
" We had to queue for 1 hour to collect the car and felt that we were completely overcharged for both the booking and insurance at the counter, at the time of booking it was not clear at all what the actual charge was "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by ALWYN - 06 November 2019
" Used a few times now and had great service every time. Questions are answered very quickly and paperwork comes through straight to in box and contains links to vouchers etc. No hassle hire company! "
" Good vehicle, competitive price and the ability of all inclusive insurance package. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MARK - 05 November 2019
" Excellent. No problems at all "
" Excellent. No hassle service. Most importantly no hidden costs like when you rent in the UK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOANNE - 30 October 2019
" Very professional and friendly staff "
" Excellent service and good value for momey. Will certainly recommend to family and friends, and will use agin when requiring a hire car abroad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID PETER - 29 October 2019
" Score reflects my comments above. I think you need to consider, if you are going to promote Sixt on your site, issuing a clearer warning to customers of their duplicitous business practices. "
" Dreadful. The staff on the Sixt desk in the airport insisted we paid for additional insurance for the car which we were not expecting and didn't want. I showed them the voucher details from Auto Europe which clearly said that we had an Excess Guarantee with additional coverage for wheels, underside and roof, physical damage coverage and theft waiver. We told them that we had already taken out cover with Auto Europe and didn't require any extra but were told that there we had to pay either "basic" or "full" rate insurance - an additional 22 or 42 euros per day. There were 2 staff on the desk, neither would give us straight answers to our questions and brow beat us by insisting that we had to pay this additional insurance. This is clearly a deliberate strategy, they made the process incredibly complicated and confusing and clearly used the fact that it was late (9pm), we were tired and wanted to get to our holiday resort as soon as possible. The family next to us cancelled their car and took a taxi as they refused to pay the additional 500 euros the Sixt staff were insisting upon! When we picked up the car outside, a female Sixt member of staff told us we did not need to pay the additional insurance, it was optional. We were furious, we knew they were ripping us off, we were just unable to prove it. We are out of pocket now by £148 (including taxes etc) and since I've returned home, I had been appalled by the shocking reviews of Sixt on Trusted Pilot, Trip Advisor etc. by people who have had exactly the same experience. I bitterly regret not researching reviews of this company beforehand and am seriously surprised that you still partner with them, they are clearly happy to scam vulnerable customers late at night with kids in tow in a foreign country. We will be pursuing our complaint vigorously. We are not naive people and are disgusted at being so duped. I will also be reporting them to my bank in case they attempt to take more money out of my account under the ruse of "damages". I've heard that this is another favourite action of theirs. The car incidentally was returned in exactly the same state as when it was picked up with a full tank of petrol. We even spent 10 euros at the garage hoovering it out. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by DONALD - 12 October 2019
" Show the real price,everyone will be happy! "
" I was disappointed that I had to pay for more insurance when I picked up the car,as I was under the impression that I had payed for enhanced cover with Auto Europe, I really think there should be more transparency with extra charges, as the price shown online does not reflect the actual price to pay. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GEORGI - 04 October 2019
" Very comfortable for a family car, we did choose Nissan for our holiday trip in Fuerteventura ! Very happy with our choice, whoever goes there should rent a car so you can see the whole beauty of the island ! "
" Very friendly, good quality service, perfect condition of the car, good prices, economy car ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 01 October 2019
" All staff I dealt with were extremely helpful and pleasant and made me feel like a valued customer "
" We where an hour late landing and the dollar transfer driver was very helpful, contacted the office to tell them not to close as we were on our way. When we arrived at the office the hand over was quick and easy , even told me directions to hotel . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by KARTIK - 28 September 2019
" Satisfied "
" Comfortable and convenient even though the Dollar office is few mins drive from airport. Shuttle service from Dollar was prompt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RACHEL - 08 September 2019
" Just another scam site! "
" After booking a cheap rental online we got to the airport and they demanded €800 off us because we stupidly tried to protect ourselves so took out the excess cover. We told them to shove it and rented a car in resort for €87 total! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by ASHLEY - 03 September 2019
" Collecting was straightforward and drop off fine. Nice car "
" Simple and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GARY - 06 August 2019
" Will definitely use Dollar on my next visit to fuerteventura "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOAN - 31 July 2019
" Good car. All went well. "
" Smooth experience. Would just have liked to be talked round the car a bit before driving off ( ie put your foot on the clutch to start etc). Also, it would have been better if the person handing us the keys led us round the car with the photos showing existing blemishes etc. We were so rushed getting the car that I hadn't realised about the photos until we git to our resort. Apart from that- all good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ISRAEL - 27 July 2019
" It was my first time hiring a car abroad and i was expecting a few problems. However it was the complete opposite and it was a smooth experience. "
" The staff at Fuerteventura Dollar were extremely polite and helpful. Couldn't have asked for more. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by JOHN - 24 July 2019
" Always find good deals "
" The disgusting hard sell of insurance is an absolute disgrace. I saw the 2 customers in front of me in the queue being conned out of hundreds of euros. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by SIMON - 24 July 2019
" Please contact us about this issue please "
" Our flight was delayed and we did not have the opportunity to call ahead. We landed 1 hour and 40mins late then stood in the que for 35 mins to be told that our car had not been reserved as we were over two hours late and they had cancelled the booking so we had to pay again with a fresh rental "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 3
FUERTEVENTURA, ES - Reviewed by DUNCAN - 23 June 2019
" satisfactory "
" profesional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PAUL - 22 June 2019
" I have no problems with Autoeurope however I feel that Goldcar/Interrent are not a particularly reliable/reputable firm for Autoeurope to use as they are damaging your reputation "
" This is the 4th occasion I have used Interrent and on each occasion there have been problems over charges, refund of deposits etc. This time I had a problem with the tyre - tyre pressure light came on so I inflated the tyre - later it punctured. I took it to a local tyre service and they showed me the inner tyre wall which had perished and said the tyre had obviously been like that for a while which would account for the pressure drop and the eventual puncture. I returned the car part way through the hire with the puncture and was charged 50 euros (this was deducted twice and I am still awaiting a refund) They also said that I would have to take out a second contract and therefore a second deposit of 1100 euros on top of the original 1200 euros - I am still waiting to see if this deposit has been unblocked. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by ANN - 23 May 2019
" Ripped off! "
" Worst ever, still trying to get rip off extras back from the company you use! We have sent you emails etc. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by HARDEEP - 30 April 2019
" Overall satisfied and happy with the car hire and price. "
" The desk was closed and we were direct to GoldCar desk, which took over half an hour due to queues. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by KATHERINE - 28 April 2019
" I tried to contact you for help. Your office was closed. I demand a refund for the extra £95 and an apology from all concerned - Autoeurope, Dollar and Hertz. "
" Dollar were not available at pick up. Hertz/Thrifty processed the collection and refused to accept my credit card details insisting that I make alternative payment by debit card or cash £95 to avoid excess and liability. As I had already paid this online at time of my booking this was a complete rip off. Hertz staff upgraded the car without asking as they seemed to recognise my predicament. On return, Dollar again had no one available and Hertz staff sent me dashing across the airport to collect a bus which was not necessary as I eventually found the Hertz officer who could process the return. Having arrived with over an hour to spare this all took me until I had just 15 minutes left before I needed to be through the security check in I was exhausted stressed out and very unhappy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALAN - 14 April 2019
" No problems with auto Europe just not inclined to want to use GoldCar/ Interent (they are the same company) again. Shame - as per above the guy that served us was absolutely fine. "
" Our counter staff (Miguel) was great but the other guy was doing a massive hardsell on other customers to buy their excess insurance, to the extent he was saying there were virtually no places on the island they could drive as they couldn't go off the main roads and would instantly be charged 300€ If they did plus a further 300€ if there was any paint chip. Scandalous. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by KALVIN - 08 April 2019
" Great from start to finish. Would definitely use again. The littler Fiat 500 was perfect. "
" Not heard of Interrent before. No issues, professional and a good value car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NICOLAS - 06 April 2019
" No problems "
" Despite the the reviews it was a good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by VINCENZO - 01 April 2019
" Brilliant experience "
" All was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHAEL - 17 March 2019
" As always I book my car rental with Auto Europe , would not consider anyone else. Twice last year and this was the first of three bookings with you for 2019 , thank you. "
" Counter staff were very pleasant but were thwarted by a computer that had gone down so everything had to be written out by hand which delayed us by 45 minutes, but as I say the girls were very pleasant and professional. The VW polo was newish and well presented. The staff handing us the car and checking it in were also a credit to your company, very satisfied and will use Avis again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RAYMOND - 15 March 2019
" Again Gold car took unauthorised payments from my card, I never want to have any dealings with the again. "
" My hire was made with auto europe but I was passed to Gold Car who have once again taken unauthorised payment from my card. If I had know that Gold Car were the involved in this in any way I would have canceled immediatly, these changes should be made clear to customers. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by DAVID - 14 March 2019
" The picking up of car and use and return was ok How ever a refund of £90 less than amount than should not have been taken has tainted my view I have currently had to make several phone call emails and complete forms to recover charges that were not advised I have involved the credit card company as effectively gold car have taken monies without advice or consent "
" Currently disputing un advertised additional cost Costing £90..23 for desiel car charge but no advice Charge for refuelling even though car was returned full and charge as deposit that should have been only held was taken by gold car costing add fee "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANGUS - 14 March 2019
" Appreciate you were the broker and my grievance was with car hire company. "
" Ripped off again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by HENLEY - 12 March 2019
" Same as above "
" Hello good afternoon My experience with their counter staff at the airport I found the staff was very rude and threatening and their managers when they were trying to sell extra insurance for the vehicle there was making out if you did not have their insurance that you would be paying out thousands of pounds if anything happens to the vehicle all I got from them was that your pay your pay they gave me a car with engine management light on when I took it and told them that is not good for me to take this vehicle all I got it's okay it's just the tyre pressure light was on I explained to them that when there is a warning light on that vehicle should not be rented out like that eventually they agree to change After a bit of an argument about it "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by JACK - 12 March 2019
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by STEPHEN - 09 March 2019
" Disapointing, unhelpfull and total rip off. "
" Due to a flight delay, we were told our car had been cancelled and gived to somebody else. They said they could supply another car but it would be a lot more expensive. After this he he was no help at all and left us stranded. We are still out of pocket because of no refund, and are looking at legal action. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by MACIEJ - 03 March 2019
" Nightmare that destroyed my holidays. "
" Few years ago I went to Rome for 3 days. I booked a car from Goldcar with the cheapest option not knowing the real cost of rental. After arriving at Goldcar desk I was informed that I have to pay additional 150€ for 40l of petrol. Massive surprise and just that doubled the cost of my 3day stay in Rome. People at the desk were unpleasant and rude. I had no choice but to pay, it was close to midnight and I had my one year old sleeping in my hands. I promised not to rent from Goldcar ever again. A year later I booked from Rhodium and learning from previous bad experience I booked with option full to full. At the airport I found out that Rhodium and goldcar is the same company. Regardless the fact I bought option full to full I was charged deposit of 130€ for the petrol and promised I will receive full refund after returning of the car. After a week of waiting I received only 100€ back. After arriving at Fuerteventura airport Interent office was closed with information that I should attend to Goldcar office. That sounded like trouble and it was. Even though I paid for full to full and excess insurance I was told to pay deposit for the fuel and a block of 1100€ had to be made on credit card. Unfortunately I had my card stolen and my wife card was not accepted (month earlier we had no problem with that on GranCanaria). I called the office and asked for amendment on main driver to change it to my wife name, I found out it's not possible. I was asked to pay outragously high additional 170€ to be able to rent the car, making total cost of £250 plus deposit for petrol of 66€ . That's over £300 for weeks rental. I left without a car. This extremely unpleasant situation put shadow on the whole stay in Fuerteventura, destroying my family holidays and causing problems in my relationship. I am in the process of seeking legal advice advice on this matter. I would like request a full refund for the rental. Mostly because I was made to believe I was booking the car with different company than Goldcar but at the airport I was told by Goldcar attendant that Interent and Goldcar are the same company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by JOHN - 02 March 2019
" Easy to book and prompt response to email query about the issues raised above. "
" The Interrent charged €800+ deposit to my CREDIT card even though I got confirmation from them that the amount would be blocked. The refund payment was prompt but there was still a difference due to FX charges (not credit card charges). Also, there was an amount of €13.17 ("Smart Return") plus associated 8% airport surcharge (€1.05) on the Interrent contract that was not made clear by either the Interrent staff or the Auto Europe voucher. Not good. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PAUL - 18 February 2019
" Very friendly desk staff! "
" Very good service and easy to use. The only confusing part was finding the desk at the airport as the confirmation email wasn't clear who we had hired the car with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MATTHEW - 18 February 2019
" No problems experienced "
" It wasn't very clear where to go to meet the collection bus as voucher stated go to bays 1-10 but this was a large area so we were unsure of where to go as no signs for Dollar anywhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 15 February 2019
" as above "
" Ive been informed at the desk that although I bought option that covers everything and no deposit needed, Orlando wants a deposit from me anyway as this is a different company. Luckily I took my credit card with me as they didn't accept debit cards. Your advert was misleading. On the return of the car they refused to check it with me. I am still not sure if they 'invent' damages I didn't do and charge me for that... Will never rent a car indirectly any more. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FUERTEVENTURA, ES - Reviewed by COLIN - 14 February 2019
" I have no problems with Auto Europe apart from not revealing the gold car relationship- I would have selected a different provider. "
" The desk was closed but left a note to go to Goldcar desk. Although 2nd in line it still took 25mins to complete. Huge queue behind. Staff spent a great deal of time trying to up sell the insurance. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CAROL - 08 February 2019
" Company is now linked with Goldcar where there was a long queue to collect the vehicle. When we returned the vehicle the Interrent office was closed with a note directing customers to the Goldcar desk. "
" This company is now linked with Goldcar. We have had money retained from our security deposit without explanation (car was returned undamaged) and have yet to hear back from the company as to why this has happened. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by STEPHAN - 08 February 2019
" Easy and painless online process. "
" Staff at the counter was eager to sell extra insurance. Long waiting time at the counter. The first car I received made a noise, possibly caused by a broken wheel bearing or a suspension. After long telephone conversations with various call centres a mechanic looked at it and advised that Sixt should send a new car. When I contacted sixt the next day they refused to send a new car but offered that I could exchange it at the airport. So that meant 180 km drive at my expense because I needed to return the first car with a full tank. I was advised that I would get a discount which will be reflected in the final credit card payment they will take. This never happened, instead I was charged an amount that was higher than I expected. I will not use Sixt again and will certainly not recommend them to others. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FUERTEVENTURA, ES - Reviewed by MICHAEL - 06 February 2019
" Overall good experience but issue with tyre pressures on one car. "
" Pick up very slow due to language issues with customer in front of us. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by CRAIG - 06 February 2019
" If we had known we'd be subletting from a different company who would then force us to pay more we wouldn't have selected auto Europe. Pushy sales made a negative experience "
" We chose interrent due to glowing reviews and comments regarding value for money. We pre-paid from the uk but upon collecting the car in fuerteventura were told we HAD to pay another £250 for cover we didn't want and had chosen not to purchase when we pre-paid in the uk. The car itself was great but over priced and our overall experience affected by being forced into taking cover we didn't want. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by LEE - 02 February 2019
" Very good at finding cheapest car hire prices. "
" Arrived airport 4:30pm. Ze Interrent airport office closed, nite on shutter saying use gold car office. Went there and they said I had to pay airport tax. Luckily I had read my terms and rental agreement which showed that airport tax included. Gold car representative said I still have to pay and take it up with Ze Interrent. I showed him the rental agreement and eventually he said I did not have to pay. Not a good start to my car hire. Car easy to find. Car was well used steering wheel leather had all peeled off. Dints and scratches on bodywork. I took pictures to cover myself prior to driving off. Car worked well all week (Fiat 500) took it back and hand over procedure very good. Got fuel money refunded quickly. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by AHINORA - 29 January 2019
" Very easy to book online with auto Europe unfortunately ORLANDO customer service very poor!At least we haven't had any issues with the car...I will book again with auto Europe but NEVER WITH ORLANDO-Canary ISLANDS "
" Good afternoon I would like to share my experience with auto Europe uk!I completely understand the site working with partners all over the world!I have booked online trough auto Europe website all fine, i am very happy with their service! I would like to say what happened when we were collecting our car from "ORLANDO"rent-a-car in Fuerteventura Canary Islands First:NO one was speaking English 2nd we waited ONE hour on a que to collect our key with 4 other customers(for one hour two advisers were not able to serve 4customets) !!Two ladies were serving , a Spanish lady (customer) came 30min after me and she was served before everyone else !!!! A lady in her 70's at the desk showed me on a calculator!!!!!!! (because she wasn't speaking a single word in English) that i MUST PURCHASE an insurance for 45€ otherwise she MUST take €650 deposit from my credit card! In their terms and conditions clearly was described the deposit is exactly 300€ Do not book with ORLANDO RENT A CAR Canary Islands terrible service I hope auto Europe as partners will discuss this issue with ORLANDO "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by COLIN - 28 January 2019
" The car was good. I hope that the refund of deposit works well. It is vital that you deal with the check in queue at the airport efficiently. It is this more than anything which puts people off using you again. "
" I hope that the deposit will be refunded. At the airport there was a medium sized queue. Other car rentals firms had long queues which were dealt with quickly. Our queue took more than a hour to deal with ten clients. The operator chatted with each customer, the weather, things to do and see and so on. We had been travelling for 12 hours already and so this was not welcome. He told us that normally he has a colleague helping but if this were the case I would expect him to get on with the job and to feel some pressure to do so. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by BARRY - 22 January 2019
" We waited in a queue for over an hour to pick up the car because the staff were too busy chatting to each other than actually serving people. Which when you've been travelling for hours with children was far from ideal. The return of the car was no problem and quick but I have not been given my full deposit back even although I returned the car in the same condition it was received with a full tank of petrol. I am owed £36.86! "
" We waited in a queue for over an hour to pick up the car because the staff were too busy chatting to each other than actually serving people. Which when you've been travelling for hours with children was far from ideal. The return of the car was no problem and quick but I have not been given my full deposit back even although I returned the car in the same condition it was received with a full tank of petrol. I am owed £36.86! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by COLMAN - 20 January 2019
" My preauthorisation was passed as a payment without my authority. Please provide a refund or I will be forced to instruct recovery through my credit card company. "
" My preauthorisation was passed as a payment without my authority. Please provide a refund or I will be forced to instruct recovery through my credit card company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by COLMAN - 19 January 2019
" Overall good, apart from the preauthorisation scam and the usual hard sell on insurance. "
" The preauthorisation was passed as a payment costing me £44.83. NOT HAPPY. Please provide a refund. Fortunately I check my statements. How many don't. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PATRYK - 18 January 2019
" I'll use them again! "
" Everything was perfect, apart of the guy from the Airport office, who explained car rental rules incorrectly. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 15 January 2019
" See above, absolute con, beware of this cowboy outfit. "
" Totally ripped off with the insurance, credit card declined the 880 Euro deposit for the "franchise" and they would not take a debit card, so was forced to pay 230 euros for the cheapest option! Total cost for the weeks fiat 500 rental ended up being 280euros, no mention of hidden costs on the website. Average cost with other company's is 60 euros for the same car, I will never use inter rent again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by RITESH - 08 January 2019
" Not happy with Auto Europe communications email. There was no instructions on how to contact Dollar on arrival. Dollar has no presence on the Airport so I had to spend nearly an hour searching for it and information desk said I need to wait outside so they will pickup. Waited for another 30 mins before they arrived whilst on call with Auto Europe representative. "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOE - 07 January 2019
" We were very happy with the hire and the customer service. "
" Was efficient service and the vehicle suited our requirements "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PAUL - 05 January 2019
" When we came to collect the car the desk was busy but only 1 person was working. It took at least 20 minutes to process each customer as there are at least 4 attempts to sell you upgrades you have already decided that you don't want. We paid a 900 Euro deposit to cover damage and fuel. When we eventually got the car there were 3 bings from the dashboard and a message in Spanish scrolled across the display. I do not read or speak Spanish. We decided that it was some kind of warning and we'd ask about it at the hotel. We were told the message said that the car had a tyre pressure imbalance and we might have a puncture. We decided to return the car to the airport and exchange it but on the way back the tyre blew out. We rang the helpline number they told us we had no cover and we must change the wheel ourselves. We eventually managed to loosen the wheel nuts but the wheel was rusted on. Eventually we managed to free it and change to the spare. We drove back to the airport and queued up again only to be told that they would not replace the car, we needed to pay another 900 Euro deposit. We asked to speak to the manager. Eventually after half an hour or so (it was getting dark) he turned up and told us that we'd have to pay another 900 Euros plus the price of repairing the tyre, plus 40 Euros per day for the time the car was off the road which he said might be considerable as we were between Christmas and New Year. We agreed to pay another 900 Euros as we were stranded at the airport. We asked to make a note of the manager's name. At this point he started raising his voice telling us we were the rudest customers he'd ever encountered. My wife was in tears at this point. This has completely ruined our holiday. "
" When we came to collect the car the desk was busy but only 1 person was working. It took at least 20 minutes to process each customer as there are at least 4 attempts to sell you upgrades you have already decided that you don't want. We paid a 900 Euro deposit to cover damage and fuel. When we eventually got the car there were 3 bings from the dashboard and a message in Spanish scrolled across the display. I do not read or speak Spanish. We decided that it was some kind of warning and we'd ask about it at the hotel. We were told the message said that the car had a tyre pressure imbalance and we might have a puncture. We decided to return the car to the airport and exchange it but on the way back the tyre blew out. We rang the helpline number they told us we had no cover and we must change the wheel ourselves. We eventually managed to loosen the wheel nuts but the wheel was rusted on. Eventually we managed to free it and change to the spare. We drove back to the airport and queued up again only to be told that they would not replace the car, we needed to pay another 900 Euro deposit. We asked to speak to the manager. Eventually after half an hour or so (it was getting dark) he turned up and told us that we'd have to pay another 900 Euros plus the price of repairing the tyre, plus 40 Euros per day for the time the car was off the road which he said might be considerable as we were between Christmas and New Year. We agreed to pay another 900 Euros as we were stranded at the airport. We asked to make a note of the manager's name. At this point he started raising his voice telling us we were the rudest customers he'd ever encountered. My wife was in tears at this point. This has completely ruined our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by NOEL - 03 January 2019
" ok "
" Old car (more than 125 000 km). A fuel smell inside the vehicle appeared after the first hour driving, electric windows were not functioning correctly (gets wide open when you try to close them). And I have never seen such a close inspection at drop-off. That's even more surprising for a car with so many little bumps, scratches and stains on the seats. That being said, they were able to see I returned the car without any single additional damage and got my deposit back. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 2
FUERTEVENTURA, ES - Reviewed by BENJAMIN - 29 December 2018
" See above "
" Company needs to provide better sign off to client, company helps itself to deposit fee, no information why, company say 100% ok. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by PAUL - 25 December 2018
" Always have been pleased with the service and price "
" Good value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JASON - 25 December 2018
" I am currently questioning the charges with my bank "
" My rental ended up going through Goldcar and I was charged £980 in additional extras I did not request and were against the terms and conditions. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOHN - 24 December 2018
" clean car and in great condition, drop off was stress free. "
" great experience and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by TIMOTHY - 24 December 2018
" Overall good - get a great price! "
" The service was fine, but quite understaffed and not very helpful. The staff told me to take time/date-stamped photos on my phone to confirm any later dispute and refused to otherwise confirm the condition of the vehicle at pick up. I took the photos - then my phone was stolen, leaving me to argue (successfully) at drop off about minor pre-existing damage. Also, the condition of the vehicle was dangerous. I don't expect much for the very cheap price paid, but the brake pads were worn to nothing, the screen wipers were dangerously degraded, and overall the vehicle needed a major service including new bearings and clutch. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 3
FUERTEVENTURA, ES - Reviewed by CHAO - 20 December 2018
" Have been used auto Europe for years and this is the first time that the services provided autoeurope is not recognised by the car-hiring company. Disappointed. "
" Totally disaster. They are the same company with Goldcar. ZE Internet does not recognize the services provided by autoeurope. I have to buy separate insurance and I have to pay the airport tax. Please avoid this company wherever possible. I booked zero excess and the company said, they don't recognize it and I have to buy separate insurance. Otherwise, they will charge excess for every damage and there is no top-limit. When I showed them the services provided by autoeurope that airport tax was included, but the staff said no, it was wrong. I had to pay the airport upfront and I was told they can refund it when I returned the car. But when I returned the car, another staff said no, they cannot refund the airport tax. I told them I was told by your staff that the airport tax can be returned, which was also written in the contract. This staff said, no, he was not here when I rented the car and he even said he did not recognise what was written on the contract by their staff as he was not there. Totally scam. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by VADIM - 12 December 2018
" Wrong rental conditions on Auto Europe "
" I have faced issues with this reservation – further, it ended up different from what was advertised on Auto-Europe. 1. I was rejected to add a free additional driver – they said non included. 2. The deposit was not only the EUR300, but on top they have charged over GBP100 as a "fuel cost" deposit. 3. The deposits have not been blocked on my card – but rather properly charged (hence I incurred conversion charges) – which means money has not been automatically returned to my account and I have no visibility as to when this is going to happen. This feels a lot like something I intend to formally complain about and also take to Interrent/Europcar – I've been a client of Europcar and Auto Europe – the above is a completely terrible experience. I have received £20 less today – despite there have been no fuel or damage deductions as a result of the below. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by STEPHEN - 11 December 2018
" Car hire counter in airport and car in airport car park, quick and efficient service with clean and new car as booked for! "
" Very efficient, car was spotless with only 500km on clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALLAN - 08 December 2018
" above "
" booked Hyundai Tuscon which was more expensive that Nissan Quaiskai that we received. We also booked sat nav/GPS, were given a software caed to enter but not shown how to use the navigation system, which was very difficult to use and we ended up using systems on phones. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by LORENZO - 04 December 2018
" I was promised to get full deposit back but I didn't get it. Why? "
" I was promised to get full deposit back but I didn't get it. Why? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by PAUL - 04 December 2018
" 1 did not give you a 10 as you arranged this car for me with a company I do not feel you should deal with, I also feel you should remove from your advertising the statement 'no credit cards required'. this said as you arranged some refund for me (which only really covered some costs, not all and did not compensate me) I upped this from a 1 to a 7. "
" I honestly feel that Auto Europe should refrain from listing either their or their other companies (gold car) vehicles, the guy at the counter just told lie after lie, the car was tatty and well worn, the insurances were a stupid price, there was a 3 hour queue to get the car. there were a LOT of VERY unhappy people at their counter. All this just reflects on Auto Europe. I even told one of their staff I thought they were con artists he replied in a Spanish accent 'they are a very bad company, I am pleased to be leaving next week'. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
FUERTEVENTURA, ES - Reviewed by ANDREW - 01 December 2018
" Car was not the Ford Focus I booked but some god foresaken tin box with zero sound deadening Citroen eleyeese thing. The only car made today without a single cup holder, or space to put anything down. A car that pretty much runs on a connected mobile phone, without anywhere to put the connected phone. "
" Booked an all inclusive zero excess policy that ended up costing another £90 on arrival. As all inclusive zero excess didn't actually cover all roads. Then was charged another fee for picking up a car from the airport, that I'd actually booked to collect from the airport. Why wasn't that included in an "all inclusive" price. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by GARRY - 26 November 2018
" Nice car. Interment rent using gold car conditions.... Say no more. If you don't take their insurance deposit 921 euros...deposit returned quickly but 50 euros short with no explanation full fuel no damage. Waiting reply from Interent "
" Was told big deposit would be returned when vehicle taken back if all okay and full fuel. 50 euros short on refund of deposit. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MARK - 26 November 2018
" general all was good "
" service was good would have been good to have known how much the insurance was going to cost before hand "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by IAN - 25 November 2018
" Great value and quality "
" Great value and quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by MICHAEL - 25 November 2018
" Fast and efficient service. "
" Fast and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 24 November 2018
" No problems "
" Car bodywork was quite badly damaged on collection but worked perfectly well and the pickup/collection was problem free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by PETER - 20 November 2018
" See above. "
" I never actually got the car I had booked. I was unhappy to find that Interrent is now associated with Goldcar, an abysmal company I will never use, and I would not have made that booking if I had known. My credit card was refused so I went elsewhere. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by GREGORY - 20 November 2018
" Absolutely awful. Had a 2 hour wait at desk to pick car up. Almost as long as flight. One lady working really hard, other gentleman was was spending hours trying to sell insurance while the queue waited. "
" Absolutely awful. Had a 2 hour wait at desk to pick car up. Almost as long as flight. One lady working really hard, other gentleman was was spending hours trying to sell insurance while the queue waited. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DEREK - 19 November 2018
" My card was debited, not blocked so I have a currency charge of 22 pounds "
" Owe me 22 pounds "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by NEIL - 19 November 2018
" All worked very smoothly "
" Pick-up and drop-off very straightforward. Staff very pleasant and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by MARTYN - 19 November 2018
" Don't have a problem with auto europe "
" Interrent just been taken over by Eurocar. 2 sets of processes so staff confused. I informed them that flight had changed told that 3 hour slot before upgrade implemented. When got to pick up told that it was a two hour slot and had to have an upgrade. Charged additional 174 euros for Renault Cleo. A bigger car but not better. Hadn't been serviced. Diagnostic lights on constantly. Instruments saying tyres needed inflating when didn't. Car drifted to left constantly. One hubcap missing, damage to front bumper, damage to rear wheel hub and arch. Car drank fuel. Not a good car. When complained. Couldn't do anything- old stock of interrent cars- had to phone Madrid. not their fault. Will put information on system but Madrid may deal with it!!! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by GORDON - 16 November 2018
" I need to consider carefully using auto-europe, The prices are OK and I always take thier excess insurance, however the hassle and agravation at collection and associated fretting about the car while on holiday are probably not worth it. "
" Queue's at check in desk were small, however processing times were abysmal, blocking in excess of 1000 euro, is trying to intimidate customers to take their insurance , a very unpleasant experience, the manager was wearing a Goldcar lanyard, there were no customers at the Goldcar desk. When I went to collect the car, the Goldcar employee just handed over a key & shrugged his shoulders when I asked where the car was. I noticed one of the office girls walking about, she reluctantly agreed to check the car with us, instead of the 1 cross on the diagram denoting damage there were 10, before she walked off leaving us. The return process was much better. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by PETER - 14 November 2018
" It's car hire. Found it through a comparison site. Pick up was quick, drop off was quick, full to full. All I wanted "
" Slightly hard sell on CDW which no other company have done "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by HUGH - 13 November 2018
" Hassle free "
" Great attitude, no haggling or pushing of extra insurance. On return the car was accepted with no questions asked (I was ready with photographs of small damage to the car when I picked it up but wasn't asked for the proof ). Clearly there has been a change in attitude or direction probably due to the Goldcar situation. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by PHILIP - 13 November 2018
" Booking online good, car very good but contract conditions unacceptable and would not have booked if I had known at the time. "
" At desk, told that if had a puncture, could not change tyre and that rental period would end forthwith with no replacement vehicle. Also told that I had to prove that the condition of car on return was as collected so should take photos to be able to prove this. After many years of hiring cars, these are the worst contract conditions that I have come across. Lastly encouraged to take out additional insurance of €20 a day to avoid possible costs. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by TREVOR - 12 November 2018
" . "
" I was very strongly pressured to take additional insurance. This was unpleasant and a little aggressive. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by MICHAEL - 06 November 2018
" 10 out of 10 ! "
" The Europecar rep in the car drop off was very helpful. The car had a scratch which I had photographed at the outset. he said he knew each of his cars and confirmed the scratch had been there from before I hired the fiat 500. Very imprerssive and so unlike so many other car rental suppliers, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAN - 30 October 2018
" I really think not taking debit cards is backward and not acceptable. "
" I really think not taking debit cards is backward and not acceptable. Not eveyone has a credit card and this forces people to take your insurance. Ie it's almost false advertising cheap prices. otherwise good service "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by ADRIAN - 25 October 2018
" Avoid. "
" 1 hour delay waiting for thecar. Car dirty and damaged. Gouge in one of the tyre's sidewall. The lady who handed the key to me said the tyre was Ok. On return, the young man at returns confirmed my fears and said the tyre was dangerous. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by JOANNE - 23 October 2018
" Good value "
" Efficient and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by THOMAS - 23 October 2018
" Quick, cheap and painless! "
" Was easily the quickest most painless car hire I've ever experienced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOHN - 22 October 2018
" Excellent. Nearly new car. "
" Excellent car. Better than others at Fuerventura. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LUIS - 15 October 2018
" The online service was efficient and easy to use. It would be nice if it could be explained clearer that the insurance purchased was a separate policy and nothing to do with the hire company. "
" The service was very friendly and efficient. Unfortunately the car had a very large number of scratches on it, which required verifying at the start of the hire period. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by ANDREW - 13 October 2018
" Good "
" Nice friendly sales assistant on the desk in fuerteVentura. However it was very sparsely staffed and no one in the car park to inspect the car at the end of the rental. It was very good value for money however. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by ANTHONY - 13 October 2018
" Have used autu Europe many times and very satisfied. "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PAUL - 02 October 2018
" Good price and quick turnaround "
" Quick and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ROYSTON - 24 September 2018
" Would not use again as there were the unseen barges on arrival "
" Still had to pay another 166 Euro's when we arrived and a deposit all of which was not mentwhen we paid for the hire in the uk "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by GARY - 23 September 2018
" Excellent ten out of Ten "
" All very good as per usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MARILYN - 15 September 2018
" No fault "
" Very friendly professional staff. Lovely car Easy to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 14 September 2018
" No queue at counter, staff was friendly "
" The wasn't clean, had some damage but they gave it out as no damage, "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by THOMAS - 15 August 2018
" The car itself was great. "
" There was nobody at the counter when we got there even though you knew what time my flight arrived. When we got to the car there were no child seats despite being told they were in the car. As soon as l drove out of the airport the petrol gauge went down one blip. All in all a really unsatisfactory experience which really upset my wife at the start of our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JASON - 12 August 2018
" We were very happy with the service, but my only criticism would be. We were told we would be getting a Renault Captur, and we ended up with completely different car. Other than that, we were very happy with the service and efficiency of your staff. "
" We were very happy with the service, but my only criticism would be. We were told we would be getting a Renault Captur, and we ended up with completely different car. Other than that, we were very happy with service and efficiency of your staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by EWAN - 11 August 2018
" You are told cars are in car park to be picked up, bays cars are parked in are not numbered or it is hard to find the area were the car is and after long day and flight is very frustrating looking for your car "
" insurance high and car had dents in it "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by DAVID - 12 July 2018
" All said above "
" Car was supposed to be full on pick up (gauge said it was) and full on drop off. I did precisely 201km during the hire and put 28.56L of fuel in the car just before dropping off. This works out at 7.04km/L (or 19.9mpg). clearly the car was not full on pickup "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by COLIN - 11 July 2018
" the car and service was fine but I feel I was mis sold insurance either on original hire or at airport. paying for waiver tyre and breakdown service twice is unacceptable "
" disappointed that I had to pay local additional insurance charges after i paid additional money up front on the hire to avoid these cost on pick up "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALEXANDER - 07 July 2018
" Ok "
" Better information on what insurance is actually booked vs what the counter personell is explaining. Has let to confusion as to us having any cover at all. Would only need better explanation on auto Europe's documents!! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by ARTHUR - 30 June 2018
" Great service from start to finish as usual "
" As usual straightforward booking, pickup and drop off excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MAURICE - 26 June 2018
" I do not think it acceptable to wait at the counter for almost 1.5 Hrs in the terminal building to be processed. Even worse, when we were at the counter the reason for our delay became clear. We were subjected to a continuous and slow barrage of up-selling. we denied this several times, but in the end it was clear we would only get our car by accepting an additional 'insurance' we did not need. I thought this 'attrition' sales method was a thing of the past, but obviously not in the car rental business. This delayed our arrival at our villa and spoilt the start of our holiday. To be honest as someone who works in professional sales, I thought the 'at desk' experience was an example of how not to deal with customers and to ensure you never have repeat business. Well done!! "
" I do not think it acceptable to wait at the counter for almost 1.5 Hrs in the terminal building to be processed. Even worse, when we were at the counter the reason for our delay became clear. We were subjected to a continuous and slow barrage of up-selling. we denied this several times, but in the end it was clear we would only get our car by accepting an additional 'insurance' we did not need. I thought this 'attrition' sales method was a thing of the past, but obviously not in the car rental business. This delayed our arrival at our villa and spoilt the start of our holiday. To be honest as someone who works in professional sales, I thought the 'at desk' experience was an example of how not to deal with customers and to ensure you never have repeat business. Well done!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by MICHAEL - 23 June 2018
" Very good. I liked that on this occasion I paid immediately so that Avis only could make a reservation on the credit card. Like all car hire providers, you are not going to get 10 until some basic information can be input in advance of arriving at the hire car desk. Having to try and explain how to input basic information such as your home address at the desk is such a waste of time. "
" As always, it is cheaper to book an Avis car through a company like yourselves than booking directly with them which doesn't make sense to me. Their cars are always good but you pay a small premium for some reassurance from the 'brand'. Normally the premium is much too high "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 20 June 2018
" It look longer to get the car than any other car company at the airport . Lack of staff. The staff member did explain the insurance paperwork well. No staff around when we dropped off the vehicle to check and confirm it was ok. The bays to park the car were not marked with the Intetrent name so we kept driving around until we found other cars the same. We had searched for 10 minutes for a staff member then had to join a queue inside the airport to ask about it. They just took the keys. I didn't like the fact that if someone hit the car in the car park we could be blamed as no one had checked it! "
" It look longer to get the car than any other car company at the airport . Lack of staff. The staff member did explain the insurance paperwork well. No staff around when we dropped off the vehicle to check and confirm it was ok. The bays to park the car were not marked with the Intetrent name so we kept driving around until we found other cars the same. We had searched for 10 minutes for a staff member then had to join a queue inside the airport to ask about it. They just took the keys. I didn't like the fact that if someone hit the car in the car park we could be blamed as no one had checked it! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by EDWARD - 17 May 2018
" As above "
" Car broke down had to get back to airport to collect replacement 1/2 a day gone Why didn't the tow truck bring me a replacement car and just do a change over Car hire £50 e. Insurance £225e what is the point in that ?? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by DAVID - 16 May 2018
" No further comments "
" Car I hired was not available so they gave me an alternative for 24 hours which I did not like. When car was changed it was dirty inside "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by DAVID - 16 May 2018
" Pleased from start to finish. no hidden extras "
" you don't advertise your particular area in pickup/drop off very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by GARY - 12 May 2018
" As above. "
" Lost my licence on the plane. Had a copy with me but no use. Asked about changing the name and was told I could. Contacted Interent the next day and was informed this was not possible and I was not entitled to any sort of refund. NOT HAPPY. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by NIGEL - 11 May 2018
" You need to clearly show all the costs which will be added when making a booking. I took out zero excess cover and to have the tank full at collection and return. I pay additional costs so as to avoid having to pay at the collection desk, but on this occasion was unhappy with the way Ze Interrent misled me regarding the spare wheel. Maybe you need to get clarification from them on there policies so you can highlight them to your customers, before placing an order. "
" There wasn't anyone at the collection point, so had to wait 10 to 15 minutes for the person to arrive. When she did arrive, she then apologised but needed to then go to Europcar to return some car keys. Once we got served we were informed there isn't a share wheel & if we didn't pay an additional fee of 72 Euros, then we would be charge 350 Euros for any call outs including punctures. We paid the additional cost. When we checked the car did have a share wheel! The total cost of the vehicle was now over £130, so it would have been cheaper to use an alternative supplier. Again when returning the car. The desk was closed & no-one was around. There were 4-5 people waiting to collect their vehicles. After 10 minutes I went to the Europcar desk & asked if I could leave the keys with them as the hire car had an Europcar key fob. They confirmed it was fine to leave the car with them as it was theirs. They gave me a confirmation note that I had left the vehicle with them. I now hope, I don't get charged any costs due to not returning the keys to Ze Interrent. I will not be using them again due to there poor service & for taking additional costs. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by SONIA - 28 April 2018
" It was an older car with quite a lot of marks on it and the fob key did not work I'm not too happy with all the extras you have to pay for insurance and cover also it would be nice if a second person could drive the car free of charge and not having to pay extra "
" I go to auto Europe "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by GEOFFREY - 28 April 2018
" Problem-free! "
" Good service, good price! Plus I like the fuel policy (full-to-full). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by ROBERT - 27 April 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NIGEL - 23 May 2015
FUERTEVENTURA, ES - Reviewed by DAVID - 03 April 2015
" efficient service "
" really good service from the airport staff would use them again. "
FUERTEVENTURA, ES - Reviewed by JUSTIN - 01 March 2015
" Easy to book "
" Very long queue to collect car (45 mins) at airport "
FUERTEVENTURA, ES - Reviewed by JOHN - 13 December 2014
" I had no problem - the car I was given was new and obviously in new condition - everything went well "
" in all my circumstances AVIS was very good "
FUERTEVENTURA, ES - Reviewed by DAVID - 26 October 2014
" Your customer care advisers took the time to update me on availability of the hirer at the destination airport and your systems noted flight reference as it became possible for me to convey which reassured me that I would get the car in the event of flight delays (we were flying late in the evening arriving an hour before desks closed). From comments about other agency arrangements I have seen on the internet the link up with chosen hire company is the weak link, not so with your company, from that point I was reassured of your credibility. "
" The staff were most helpful and I took the car I was hoping for (often not the case with other companies). There was no fuss or bother either in collecting or returning the vehicle, car parking at the airport too was most convenient and well appointed. I do always like the 'return full' policy, mechanically the vehicle was also great despite its fairly high mileage. However, a couple of minor concerns ----- it was a little disconcerting to see a damage log for me to have any further I might identify entered and stamped by Avis when I was collecting the car in the dark in a poorly lit car park, I did have a nagging concern throughout in case any were attributed to me. The car was also dirty, driving in the dark with smeared windscreen scary "
FUERTEVENTURA, ES - Reviewed by LESLIE - 13 June 2014
" No problems , happy with car hire, good location at airport and no additional charges "
" Easy to communicate, happy with service "
FUERTEVENTURA, ES - Reviewed by LAURA - 28 May 2013
" It is very good. The car I got was brand new and great to drive. The only thing that is a real problem is how far and difficult to find and get to the drop off place, in the middle of nowhere. Very stressful and I was worried I was going to miss my flight because of the car. "
" Amazing car. The service was slow, very slow. The place where they are based is ridiculous, very difficult to find. I would rather not use the same company and go for one based at the airport so I do not have go through the stress to find it and almost miss my flight again. "
FUERTEVENTURA, ES - Reviewed by MICHAEL - 24 May 2013
" would use Auto Europe again. Clear contract and instructions. Site was clear as to the service and charges "
" Very efficient and friendly staff. Pleased with the service and vehicle. "
FUERTEVENTURA, ES - Reviewed by MALCOLM - 07 March 2013
" Booking process very efficient and good price. "
" Many rental firms are now full car tank empty car tank including Gold Car. I object to this profiteering. On Fuerteventura you would have to drive twenty four hours a day for a week to use a tankful of fuel in a Skoda Yeti! Service ie book in and transport were good. "
FUERTEVENTURA, ES - Reviewed by SARAH - 03 February 2013
" easy to book but no cheaper than other companies due to the fuel cost which cost more than the actual price of fuel and fuel station was only a couple of 100 meters away. "
" i would prefer to only pay for the fuel i use. The fuel tank wasn't full when we picked it up but still had to pay 60 euro's. We didn't use all of that but couldn't get any money back. Would prefer to pick up empty as petrol station was only round the corner. Windscreen wash hadn't been filled and was empty when picked up (i felt it was a way for them to make money not to make it easier for the customers). Passenger window would go down but not up from the passenger control - fortunately the drivers side did work. "
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