Auto Europe
- North America
- Central America
GARAGE CROATIA CUSTOMER REVIEWS
- 7
- 7.5
- 9.1
- 8.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GARAGE CROATIA Car Rental Reviews
Average Rating for Garage :
ZAGREB, HR - Reviewed by JASMINKA - 06 September 2025
" Excellent customer service. "
" Very good service and staff is pleasant to deal with and provided g excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by TOBIAS - 20 August 2025
" Great experience- new high spec car "
" Good car for the week. Clean new efficient. Pick up early sunday am was uncomfortable 1 location of booth not clear in correspondence- it was a bit of a walk and lots of asking 2 was not aware I needed a Credit Card - would like more emphasis at time of booking. 3 Extras eg cleaning, insurance for cross boarder journeys, going on islands could be explicit. Im sure these are in small print but for specific locations there might be a set of relevant extra details. Shame sat nav was so expensive an option Overall. Great experience and very efficient friendly drop off "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ASHLEY MENINO - 09 August 2025
" Auto Europe should have factored in the fact of my flight time "
" Even though my flight was stated to arrive after 9pm, they were going to charge a EUR 50 charge for dealing with transaction after 9pm. They were going to charge extra EUR 20 for cleaning and EUR 30-40 for taking the car on a ferry. They also were stating other fees which we have to pay. The car cost was becoming 4x the actual cost of the hire. We decided in the end not to rent the car at all, because economically it was not worth it. Also, the instruction to get to the place was not clear, it was hidden in a side road with no lights and no visible big sign to say where it is. We spent 20 mins trying to find the place. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by NICHOLAS - 05 August 2025
" As mentioned was shocked by the massive daily charge for child seats "
" Massive charge for baby seats - what a rip-off "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by DANIEL - 01 August 2025
" The only negatives was the unexpected car washing fee, which came as a surprise and neither car we were given were the makes and models we ordered (VW T-Cross and VW Polo) "
" Excellent service, minimal wait times for both pickup and drop off. Friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by HAMEED - 27 July 2025
" Not happy about the experience "
" The flight was delayed and despite me communicating to autoeurope they failed to contact the local garage who did not know about the delay and would've waited for me had they been called.Extremelt unprofessional. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by STEWART - 22 July 2025
" Auto Europe are clearly just a broker and the instructions for arriving at the airport and to find the car hire booth were useless. As was the call I had to make to try and find out more info. I was simply provided with a telephone number to call Garage 1. Awkward when you're travelling with a family.....last thing I had to hand was a pen and paper to take the number down!! "
" Garage were absolutely fine - when I found them!! The Auto Europe instructions were useless meaning I then had to phone to find out where they were! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 21 July 2025
" Brilliant car great price great service. "
" One word Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by AMANDA - 24 June 2025
" Would recommend Autoeurope without hesitation. "
" Car hire was reasonably priced and the service was very good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by WILLIAM - 10 June 2025
" If you're going to align yourselves with rental companies, specifically Garage, that feel this level of treatment towards customers is acceptable, I'll obviously be recommend people avoid so as they do not experience what I had to. "
" Just an absolute horror when it came to sorting the holding charge for the vehicle. Without a satisfactory resolution which cost us far more than is reasonably acceptable. To understand the level of frustration we endured at the start of our holiday, I shall take you back to the point of booking the cars.... Our initial booking was via third party and we included insurance for the vehicles through them. Paying for insurance with the third party company at the time of booking, pretty common practice. All was well at this point. However, the rental company, Garage, tried to claim this wouldn't cover us at the time of collection and tried to get us to pay a further nigh-on 200 Euro's for some insurance charge they appear to have made up on the spot as well as a holding charge. Luckily our friend who made the booking for us noticed this was happening and intervened. The real gripe with this company though was because of the utter horror that I had to endure. When I offered up my credit card for the holding sum, it was refused due to being out of date, ok fair enough, my bad. But, when asking if another of our party could front the credit card, or if they could use my debit card for the holding charge; both of these options being fine in multiple other countries and with multiple other rental companies, we were told no, has to be a credit card, has to be a credit card in the name of the named driver.... I was left with no other option but to be forced into paying a drastically inflated charge of 405 Euros. That's at least double the industry average for a full payment of insurance and other coverages. The 405 Euros was for premium insurance, premium breakdown cover, a cleaning charge, and a prepaid tank of fuel. The rental company attendant also claimed that any fines for parking or speeding would also be resolved and covered in this cost which, as much as I was tempted to test, did not as I'm sure this was just another lie made up to try and get us in some kind of trouble over. Overall, the car was fine, except they didn't even fill the screen wash up. Returning the vehicle was smooth with no further issues. I left the tank empty and the car was filthy from being packed under tree's and driving on dusty roads. but even still, if you get a car rented out by Garage, try to get that changed ASAP. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by CRAIG - 23 October 2024
" Generally good value and fine "
" Garage No. 1 are not "on terminal" as auto europe describes, and the address creates confusion as to where they are actually located - luckily google maps has the specific location. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SIMON - 18 October 2024
" A great car for a good rental fee. An all round generally positive experience. "
" The rental location was initially difficult to locate but after finally finding it everything was dealt with in a polite and professional manner. My only issue is when the initial terms state the vehicle is provided with a full tank of fuel and should be returned the same at the end of the rental. When you then collect the car and the tank is only a quarter full it is unfair on the renter as it is not as easy to return the vehicle with the same amount of fuel in the tank. We ended up returning the vehicle with over half of fuel resulting in the vehicle hire company benefitting from over a quarter of a tank of fuel as reward for failing to comply with the original terms of the rental contract. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GEORGE - 03 October 2024
" I do not recommend the garage. "
" Scammed us for too much fuel despite clearly saying they would only charge for what was used. In addition they charged a late fee on pickup for our flight being delayed. Avoid. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STEPHEN - 05 September 2024
" It was an awful experience and I will be seeking redress. "
" At pick-up was asked to sign for a fuel payment I didn't fully understand. At drop-off I was charged E140 for a minor scratch on passenger wing mirror, plus a E50 admin fee. I don't dispute the scratch. I do have an issue with the daylight robbery of the fees charged. I paid under protest and will be pursuing the matter further. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by DAVID - 04 September 2024
" Pretty good. "
" Hard to find the location - not near all the other car rental desks. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by THOMAS - 19 August 2024
" I wouldn't recommend purely because of the pick up. The rest of it was fine. "
" Pick up was awful. They had moved where the office was so we were walking around for ages in the heat trying to find it and they were not answering the phone. The man was very rude and when we didn't want to take out the extras he made us feel like we had done something wrong. €950 excess is way too much "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by STEPHEN - 18 August 2024
" Poor customer service, unable to get any help or advice with our issue with Garage No1. "
" Instructions to get to the office need to be clearer; "across the road from the airport" is confusing because there are lots of car hire companies which are actually across the road. Garage No 1 is not just opposite. Our flight was 2 hours late getting to Dubrovnik, we called the number for Garage No 1 as we could not find it, we were told to wait where we were as someone was coming to collect us (me, wife and 3 young kids at 1100pm). Noone showed, this despite calling again and being told they were on their way. Another hire company helped us by taking us to the Garage office, noone there lights off. Called the number again, told again that someone was coming. Waited for another 45 mins, noone showed, had to pay for a taxi to accommodation (€70). Arrived at just before 0100. Very poor. Tried to Contact Auto Europe on the helpline and via Twitter, no reply or help given. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DION - 24 July 2024
" I struggled to find the place and asked the Sixt rental people where Garage No.1 was located and they ignored me, so won't be using them in the future. "
" I booked a Ford Focus and got a Opel Combo. Car was great and the guys were also great at Garage No.1 at Split airport. Great English speakers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by SEAN - 21 July 2024
" As above "
" 10 minutes walk in baking heat to collect car isn't ideal, and no signage as to where the company was. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JULIAN - 18 July 2024
" Generally all very good, just the pick up was an issue and delayed us by at least thirty minutes. "
" Not sure if the same everywhere but pick up info. for Split was not clear on voucher. Office is outside the parking area and not in the same place the majority of rentals are. If it was clear the walk wouldn't have been such an issue but we were wandering around trying to locate it. If there was someone at arrivals to pick us up that wasn't communicated at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GRAEME - 18 July 2024
" I was unhappy at purchasing the extra insurance, only to be told at Garage that it was useless and that the car was insured through them, not auto Europe. As this was a bit of a shock I ended up taking out one of their excess policy's costing me an extra £150 on top of the additional £50 that had been paid to auto Europe to upgrade. The small print of my auto Europe contract does state that my cover was a claim back process for the insurance but this is not really how it was sold and I had to properly search to find this information after I had paid unnecessary additional money. I felt this was in essence mis sold and definitely soured my experience with Auto Europe. "
" Car was almost brand new, in excellent condition and the staff were friendly and spoke good English which was a benefit as I unfortunately don't speak Croatian. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DURO - 14 July 2024
" Great experience all round. Top service! "
" The guys were great and so helpful. I had an issue with my credit card not being activated, one of the guys drove me to nearest ATM to activate my card. Would highly recommend these guys. First Class. Svaka Čast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOHN - 10 July 2024
" Quick way to find good prices "
" The quickest and easiest collection and drop off I've ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by IAN - 27 June 2024
" I've said it all "
" Garage provided great service once we found them. When you are tired offa. Flight finding hire company off airport another 200m away with no directions is rubbish. They were also the most pick on any minor points. We hire the car with a. Few nicks but I've never been subjected to as much scrutiny for the car and return it felt like they were desperate to charge for a knock. That said the car was good (no apple play so made navigation hard) and the staff seemed lovely and quite quick. I would try never to hire from them Again based solely on location "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by DANNY - 25 June 2024
" Not friendly or helpful, rude staff and who just want to get more money out of you !! "
" Terrible service after forgetting the credit card the car was booked through, we explained this to the member of Staff. We asked for the deposit to be billed to the original credit that the car was booked with, we were told no. We had another credit card and asked if we could use this we were told no. We then asked if we could use a debit card for the deposit and we were told no and that without the original credit card we couldn't take a car. With a crying over tiered toddler in the baking heat the only option was to pay another £250 euros to actually be able to get the car which was a lot more then the original cost to hire a car !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by JOHN - 20 June 2024
" On arrival, at Garage Car Rental, I went through all the the documents and was then given two options. Option 1 was to pay £220 Euros to cover any damage excess which I would get back when I returned the car and on the condition there was no damge. Option 2 was for them to take 900 Euros from my Credit Card credit card to cover any damage. I expalined I had already paid extra when booked the vehicle for full cover which included any Excess cover and and damage waiver. The woman told me that if i didnt that didnt make a differnce and that I still had to pay either 220 Euros, or 900 Euros as if i didnt and had an incident I would need a full Police Report have the £900 taken from my Credit Card and then try and claim it back when I returned. To stay the hassle I decided to take Option 1 and paid £220 Euros as this covered me for any incindent. I was promised id get it back providing there was no damage. I retuned the car to find on arrival there was nobody there in the office. I ended up taking a video of the vehicle, in the scorching heat, to prove there was no damage, or scratches. A neighbouring Rental car company next door assisited me in telling me where to park the car and where to put the key. I had the car for three days when I dropped it off. I was in Croatia on holiday for 2 weeks and after dropping the car of was there was a further 11 days. Still the 220 Euros had not been credited back to my card. On my 14th Day I had a Taxi drop my wife at the airport, while I went back to Garage to find out why after 11 days, my credit card had not been credited back with the £220 Euros. They told me it had, but it has now been nealry 2 weeks and I am still waiting for the 220 Euros to be credited back to my Credit Card. The girl at the Garage Office told me it could take up to 2 onths which i disbelieve. "
" On arrival, at Garage Car Rental, I went through all the the documents and was then given two options. Option 1 was to pay £220 Euros to cover any damage excess which I would get back when I returned the car and on the condition there was no damge. Option 2 was for them to take 900 Euros from my Credit Card credit card to cover any damage. I expalined I had already paid extra when booked the vehicle for full cover which included any Excess cover and and damage waiver. The woman told me that if i didnt that didnt make a differnce and that I still had to pay either 220 Euros, or 900 Euros as if i didnt and had an incident I would need a full Police Report have the £900 taken from my Credit Card and then try and claim it back when I returned. To stay the hassle I decided to take Option 1 and paid £220 Euros as this covered me for any incindent. I was promised id get it back providing there was no damage. I retuned the car to find on arrival there was nobody there in the office. I ended up taking a video of the vehicle, in the scorching heat, to prove there was no damage, or scratches. A neighbouring Rental car company next door assisited me in telling me where to park the car and where to put the key. I had the car for three days when I dropped it off. I was in Croatia on holiday for 2 weeks and after dropping the car of was there was a further 11 days. Still the 220 Euros had not been credited back to my card. On my 14th Day I had a Taxi drop my wife at the airport, while I went back to Garage to find out why after 11 days, my credit card had not been credited back with the £220 Euros. They told me it had, but it has now been nealry 2 weeks and I am still waiting for the 220 Euros to be credited back to my Credit Card. The girl at the Garage Office told me it could take up to 2 onths which i disbelieve. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by TOMMI - 18 June 2024
" AutoEurope was helpful, but I still have my collision deposit 2200 euros on hold, which is not nice. "
" The car was almost new, just like we wanted and needed. No problems or concerns what so ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by IAN - 08 June 2024
" Would have no hesitation in recommending Garage as a car hire firm - Only comment would be that the directions to the collection point could be clearer. "
" Very efficient and friendly staff - Clear explanations and no attempt to "invent" charges/damage or oversell optional extras. Just a short walk from the terminal. Brand new car (had 2700 km on the clock) Ideal experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 31 May 2024
" If your booking voucher had indicated these additional charges I might feel differently but it didn't. Confimation indicated what was included and excluded in the rental: age and ferry travel were not mentioned. "
" Very difficult to find according to instructions on the voucher. Took far longer than the 3 minute walk advised. Counter staff indicated we had booked an automatic car - we hadn't. I've never driven an automatic and specifically booked a Opel Corsa (or similar) with manual drive. We were first offered a SUV but I did not want such a big vehicle so finally had to accept the only other car avaialble - a Skoda Octavia, larger than I wished. The other problem I encountered was compulsory additional cost to the fee already paid to Auto Europe. Despite entering my age at booking I was told as an older driver I had to pay another £70 and, because we were taking the car on a ferry, another £70 . We were given no choice but to pay but if this had been made clear intially - it wasn't - I would not have proceeded with this booking. It felt very underhand and that we were being exploited. All very distessing especially for my wife. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by PAULINE - 26 May 2024
" As mentioned above. Just always found Croatian people so friendly and helpful. "
" Didn't get to hire car as won't take credit card on phone. Wouldn't except photo and phone proof, wouldn't except sisters card without paying 10 euro a day to put her on as named driver. I except I made a mistake thinking card on my phone would be ok, but no customer service at all, totally unhelpful and I felt totally ripped off. Never felt that before in the 15 years I have own my property and rented cars. Got the bus in the end "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by SARA - 19 May 2024
" Overall really good service and great car too. Would use again... "
" Called from the airport and was collected within 5 minutes. Really efficient service and friends staff. The only slight negative was that the lady at check in suggested that I should pay for the car to be refuelled with them after drop off as there was no garage within 20 minutes of the place. I took my chances and as suspected, there were plenty of petrol stations nearby. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by PAUL - 11 October 2023
" Great experience "
" Great Service, close enough to the airport and the pick up/drop off was timely and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MONIQUE - 26 September 2023
" The infos in the voucher are not all clear about the additional costs. They are there but in small captions "
" They tried to scam us trying to sell insurances we did not need saying it was compulsory. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ROBERT - 30 August 2023
" There was no-one at the rental office in Dubrovnik when I arrived. When someone did return, they were rude and unhelpful. They also said it would take 2 to 3 hours to cross border into Montenegro which was concerning but in the end it only took 30 mins. "
" I requested an estate car and was provided with a van which I did not want and drove really badly and was difficult to park. There was an issue with the rear suspension which meant the car was squeaking and rattling all the time and did not feel safe. Garage must have known about this issue prior to renting the vehicle. There was also no water in the wind screen wipers. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by IAN - 30 August 2023
" See comments above regarding Garage "
" The car was good and I was also upgraded to an automatic. The staff were polite and helpful. We had had to wait in queue with a number of people after us as well. My biggest negative issue was that I had deliberately gone with the company because they had offered full-to-full fuel, but when I arrived I was told that I could buy a full tank of petrol from them or fill up at the petrol station, ie the car was not provided with a full tank without further payment. The man at the counter told me that my journey would require a full tank and that it was cheaper to buy from them than at the petrol station, so given the pressure of time I agreed and paid an additional €79. However, this turned out to be more than I needed for our trip. This is one of the reasons why I deliberately chose a company that offers full-to-full: to avoid overspending on petrol. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 11 August 2023
" quite good "
" quite good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by THOMAS - 03 August 2023
" No hassles "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by GORAN - 18 July 2023
" Staff responded to a phone call immediately, picked us up and dropped off in time. They were kind and efficient and explained everything. "
" Staff was professional, car clean and everything checked before they gave us the car, same on returning the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MATTHEW - 10 July 2023
" As above. Overcharged at garage on collection of car. Told only other option was to cancel and I may or may not get a refund on what had already been paid. "
" Scammers overcharging, not according to voucher fees. Queried with AutoEurope and provided with no support. Taken up with credit card company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by GLYN - 10 July 2023
" See above Also Garage not on airport so location needs to be clarified "
" Should make it more clear that they close at 9 pm. €50 for late pick up is excessive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 10 July 2023
" I found the whole process rather confusing regarding insurance and paid extra for damage waiver but wasn't sure if I needed it. "
" There was a problem in that there was no screen wash in the car. This could have been very dangerous if the windscreen had been splashed with dirty water. Apart from that everything was great (except for see section 5) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by JOHN - 14 June 2023
" Auto Europe gave a good selection of providers and vehicle types. "
" We had a great experience using 'Garage' for our car hire. Mato explained everything very clearly with no pressure to buy extras unlike many other car hire companies I have experienced. The car was almost brand new and he took time to check over the car with me and explain the car features. The return of the car again went very smoothly. The car hire building is immediately across from the airport departures/arrivals - a 4-5 minute walk. We would definitely use Garage again if returning to Dubrovnik. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SEAN - 13 June 2023
" Arrived with one weeks notice I needed a credit card and price went up 400% because my credit card hadn't arrived even though I had access to the credit card via the app "
" Arrived with one weeks notice via email I needed a credit card. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by NEIL - 26 October 2022
" Drop off super quick and great value for money rental "
" Once found location everything went perfectly "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZAGREB, HR - Reviewed by EVA - 23 October 2022
" Everything was good "
" Kind and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by IAN - 21 October 2022
" The car I hired was so good that I even looked at buying one of the same model when I returned home! I took out full insurance because it offered me peace of mind. I would definitely recommend Garage and Auto Europe for any hire needs in Dubrovnik "
" At the point of pick-up I was extremely impressed with the efficiency and friendliness of the lady who greeted me. Also the same at the time of drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by SUSAN - 11 October 2022
" As above, the car hire voucher stated 'Meet and Greet' at the airport; there was no one to meet us at the airport. Luckily a Croatian holiday rep called the office for us and we were told we needed to walk to their office across the road. When asked, Garage said they do not offer a meet & greet at the airport service so this needs to be made clear on the advertisement and the booking voucher.. "
" The car hire voucher stated 'Meet and Greet' at the airport; there was no one to meet us at the airport & Garage said they do not do meet & greet. The gentleman who dealt with the booking at Garage was exceptionally polite & patient when I had an issue with my credit card & had to call the bank. The Garage office was closed when we went to drop off the car and despite waiting 15 minutes after the drop off time no one came to take the keys, we had to leave them in the post box of the company next door which was a worry. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DERRICK - 10 October 2022
" Easy and efficient at a good price. "
" Close to the airport and quick process to be on the road. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by KEVIN - 08 October 2022
" Autoeurope has always been a good value operator. "
" Service guy was friendly and efficient. Vehicle was quite dirty inside. Rear number plate wasn't secured properly. Warning light kept coming on when driving. Vehicle had low fuel in it when picked up. No one was at office when dropped car off so had to leave key with another operator. Credit card holding deposit still hasn't been released 3 days later! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by LOUISE - 06 October 2022
" All good. "
" Excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GILLIAN - 25 September 2022
" Excellent customer service . Brilliant car . Value for money . "
" Everything was excellent with great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by RICHARD - 25 September 2022
" Quality and condition of vehicle was excellent. "
" The only very slight criticism, as with all car hire, is the time it takes to process when you arrive and while you're waiting for other drivers to be processed. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ADAM - 17 September 2022
" Friendly and helpful staff "
" Friendly staff, very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ILYA - 15 September 2022
" My experience in dealing with Auto Europe was very good. You found a car for me quickly and on good terms (as it looked on the offer). My only concern is the one I described above. I wish I was given all that information about Garage's terms before signing up. I would have definitely looked somewhere else. "
" The main problem was insurance. When I pick up the car I was offered to buy additional insurance for 350 euros (almost the cost of my rental). They said the insurance I bought with Auto Europe has nothing to do with them (their words). The froze 1,000 euros on my credit card which would cover the excess in case of an accident. The min excess would be 300 euros. They said that even if I get a minor scratch on the car (doesn't matter if it is my fault) I would automatically be charged 300 euros unless I buy their insurance. They said they would of course provide me with confirmation of those excess charges and I could try to get my money from Auto Europe. But that would be entirely between me and your company. I hired cars all my life and that was the first time I came across such an arrangement. That would certainly put me off from dealing with them again. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JOHN - 31 August 2022
" As above question 3. I also think staff need to be more helpful with car and hos everything works - we hadn't driven in another country for many years, so needed more help, but because one man on his own, this was not possible. "
" Because only one member of staff, it is a lengthy process. We had an issue with payment for border control card of 75 euros - we would not take cash abd would only take card in same name of booking. This was not made clear when we booked. Paying with a card caused us charges. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ALAN - 29 August 2022
" As above service and car were ok-good. Ripped off as didn't want to purchase extra insurance as we have our own "
" You need to explain the fuel policy better. You over charged me for fuel telling me it is cheaper when it was not and we did not need a full tank for our trip. Charged an extra 50euro for turning up after 9pm when we were there on time but had to sit and wait for you to deal with 4 other customers before us. Felt ripped off "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by JAMES - 06 July 2022
" It was very seamless "
" Car was good and we enjoyed driving it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by TANIA? - 28 June 2022
" Expensive "offers" such as filling the tanknof pwtrol at the end or returns after 9pm "
" Pick up and especially returns are.too cumbersome. I had to wait at the garage for staff to come and take the car on return "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by DANIEL - 18 June 2022
" I booked with Auto Europe and paid for 7 days car hire and full insurance . On arrival at Garage 1, they charged me again only double the price . So overall i paid 3 times the intial quote from Auto Europe . Avoid these con artists . The worst car hire ive ever experienced . Use this company at your Peril . "
" I booked with Auto Europe and paid for 7 days car hire and full insurance . On arrival at Garage 1, they charged me again only double the price . So overall i paid 3 times the intial quote from Auto Europe . Avoid these con artists . The worst car hire ive ever experienced . Use this company at your Peril . "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9