AUTO EUROPE GERMANY Car Rental Reviews

HAMBURG, DE - Reviewed by ALAN - 21 September 2025

" We will use again. "

" All went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by DAVID - 18 September 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by ANDREW - 18 September 2025

" A 10/10 experience "

" I got served straight away at the desk, guy was very helpful. Car was in good condition and as requested. Drop off was easy and someone was there to check over the vehicle straight away. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CORNELIA - 16 September 2025

" Would have been good to know our rental was with europcar rather than Buchbinder. We have previously had bad experience with europcar at Munich airport and would likely have avoided it "

" This was managed by the Europcar counter at Munich airport. For a Saturday afternoon in the middle of the summer holiday season, they clearly did not have enough staff. Huge numbers of people were waiting and it took over 2 hours before it was our turn to advance to the counter. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

HAHN, DE - Reviewed by MARCUS - 16 September 2025

" Very dissatisfied as email sent requesting a receipt and the issue with the car and still no reponse a week later. Shocking Only good thing it was cheap but i wont do cheap again "

" No one at desk on arrival at the alotted time. No VISA accepted unless a credit card. Extra 100 euro charge and still waitng for a reciept. Car had no rear wiper blade and it was raining the whole day. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by BRANISLAVA - 13 September 2025

" All very positive "

" Counter staff are very polite, friendly and professional. Process is straightforward. Good location, excellent vehicles "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CRAIG - 12 September 2025

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by IAN - 10 September 2025

" Good booking process and great pick up. Car was very good. But drop off and being robbed for petrol was awful "

" They charged an enormous amount for petrol. There was awful traffic on our return even though we had given ourselves an extra 2 hours. We could not find anywhere to refill. Robbed by them. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SIMON - 09 September 2025

" . "

" Cross country charges clearly explained staff very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MELANIE - 08 September 2025

" Hertz charged extra taxes additional 305 euros 90 for additional driver 82 more tax and 105 up front fuel . See the comments about my experience. Also the hertz place closes at 10 and our flight was late and we were not made aware of this. The booking with yourself was good but experience with hertz in Munich was terrible "

" Dear Hertz Team, I am writing to express my dissatisfaction with my recent rental experience with Hertz. My experience was far from satisfactory; it was dangerous and reckless, a clear duty of care issue, and I am disappointed with the level of service provided. Thank you for the full invoice. I am still having difficulty accessing all the information, but I will try on my computer at my earliest convenience. However, I have no knowledge of any scratches or dents, but I am aware of the tyre situation. As outlined below, this was a distressing situation. I must bring to your attention a distressing incident that occurred. On Monday, 25th August, I received a call from the Hertz breakdown team at around 5 pm, which was concerning an incident that happened at approximately 1:30 am on the 22nd August. During this time, I, along with three other individuals – two females and two children – were left stranded without any support in the middle of the night. This situation was not only inconvenient but also quite distressing for us, especially considering the presence of young children. The Austrian police became involved, and this added to my stress. We called the number given to us on the rental agreement letter, and there was no service. We tried several times, and it stated no service was available, and the whole party became upset. The following day after being rescued, we enlisted the help of the receptionist at the place we were staying in Austria. She rang the German Roadside Assistance, as outlined on the key and paperwork, and on each of the three occasions they spoke, they promised to ring me. They failed to ring after 2 calls from the police and the 30-minute timescale to remove the car. The receptionist rang Hertz in Innsbruck, and I must commend this section of Hertz as they had the whole thing sorted in 30 minutes, and the car was taken to a garage and the tire repaired. At this time, I still had not received a call from the German roadside assistance. The call did not come until 25th August, four days into the 10-day hire period. We were left with no hire car, complete stress, and an upset party of people expecting to go back to the car only to find that the Austrian police had impounded it. I sincerely hope that this matter will be investigated and addressed promptly. Please be aware that if any unauthorized charges are made to my account, I will have no choice but to contact my solicitor. I look forward to your prompt response and resolution to this matter. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 06 September 2025

" Easy to use and clear about what is and is not included "

" Friendly and clear. No spurious charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by IOANNIS JOHN - 04 September 2025

" My booking through Auto Europe was without any problems "

" Car collection went smoothly "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by HEIDI BELINDA - 01 September 2025

" Overall not a bad experience and would hire again if I were given a bigger nor smaller car than requested "

" I hire care I received was not like for like in terms of size of vehicle but I did get an automatic instead of manual which was a bonus "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

HANOVER, DE - Reviewed by KEITH - 31 August 2025

" Two items 1 in the future can specify a German SUV. As the Volvo was extremely uncomfortable for 4 passengers. 2 I can see if my deposit has been taken or refunded. From previous here experience with I am in was notified "

" All very positive good customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDREW - 26 August 2025

" All good except a long queue.. Speed up the check in process by sending the QR code by email, or alerting the queue of this facility in advance "

" All good experience. Very efficient in terms of getting the vehicle amd drop off. However we did have a long wait in a sizeable queue to the served. We were shown the QR code to aid with admin details, if this had been sent to us we could have had this information loaded amd therefore speeded up the check in process for everyone. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JENS-DOMINIK - 26 August 2025

" Auto europe was good in rebooking me to another company, but could leave the airport only 3h late "

" I had ordered a vw Tiguan, they only had the much smaller Renault captur. Very unhelpful local staff. Had to wait for 1h for the auto europe Callcenter to open, then 2h for a car from another company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by BRIAN - 25 August 2025

" generally a positive experience except for the above complaint. "

" When I returned the car, I expected it to be checked over for damage etc. and for a full fuel tank. I then expected a receipt to confirm all was ok before I left the airport. I was told I would receive an email to confirm this, which I still have not. I was not pleased to leave the car without some evidence that all was ok with the car. i specifically asked the rep who guided me into the parking space to check the car thoroughly, which he did, but still no confirmation of this. I find it very stressful to leave a car which I know is undamaged and has a full tank of fuel, to then return home and possibly be informed at a later date that there was something wrong/not enough fuel which I would be expected to pay for. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SARAH - 25 August 2025

" Service is effective and efficient "

" I was very surprised to be charged extra for taking the car to Austria. The counter staff were aware that we were going to do this and made no mention of this extra charge. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by GARRY - 24 August 2025

" That depends on how AutoEurope respond and deal with my complaint to Flextogo. "

" 1.I requested GPS/Satnav but Flex said I may use my mobile phone but it would not connect as it an old phone. I written to Flex requesting a refund. 2. I did not like the 3 options i was given and felt I had no choice but to accept the low risk most expensive option. 3. The car had a tyre pressure sensor malfunction alarm and messages on dashboard. 4. Frequent messages the car needed an oil change. I can send you a copy of the email complaint I made to Flex if you wish to see it. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by IAN - 24 August 2025

" No problems at all,the car and all the staff were great "

" Very good service,staff were all good from the pick up driver to the check in staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by CRAIG - 22 August 2025

" Terrible experience with flex to go. To be told after arriving at the pick up desk that no cars were available and none would be available and then left to pick up with auto Europe. I failed to see how a company can operate with not having cars available for pre-booked vehicles absolutely no resolution attempted by flex to go it was just speak to your agent to sort something out. just overall terrible. "

" No car available. Had to contact auto Europe who sorted a replacement but hours after our original pick up time. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BREMEN, DE - Reviewed by FOTIS - 22 August 2025

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BONN, DE - Reviewed by MOHAMMED - 19 August 2025

" Not helpful with my problems "

" Charged me an extra €150 because I was a few hours late to my reservation "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by MICHAEL - 19 August 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by STEFANIE - 18 August 2025

" I have rented cars via autoeurope for many years and I was always a very happy customer. Unfortunately, when I called autoeurope I was told that the only option was to cancel my booking and I was charged a £30 service fee for that. Very disappointing! "

" We had reserved the car to pick up at 23.30. The rental place closed at 23.00. We were left without a means of transportation and had to make very expensive alternative arrangements. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KARLSRUHE, DE - Reviewed by DARREN - 16 August 2025

" Car not completely clean "

" Smaller car than expected "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MEMMINGEN, DE - Reviewed by ALEXANDER - 16 August 2025

" There are no complaints about the Auto Europe, but you need to choose your suppliers more carefully. "

" There is chaos in their office, we received a car of a lower class than we ordered. They forced insurance on us. When we returned the car, there was no one in the office, and this was at 12 o'clock in the afternoon. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 6

DUSSELDORF, DE - Reviewed by KEVIN - 15 August 2025

" Auto Europe failed to provide the correct information about the pickup. The office was NOT located in the airport. It is located in a local hotel which I only discovered by asking another rental company representative. This is very stressful for someone arriving after a flight. To have to walk around the airport searching for the pickup point is ridiculous. I would not recommend Auto Europe on this basis because I would not want someone else to suffer the stress I had to go through. "

" Flex To Go were great. Very efficient and friendly. However, the password on the rental documents did not work. Sending an email about the return of the vehicle just a few hours before is not helpful. And again the password did not work. I did not know where the local petrol station was, so had to search for it myself. The instructions from Auto Europe were absolutely USELESS! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by PAUL - 11 August 2025

" All went smoothly and shout out to the counter staff who were brilliant. Drop off staff were also very friendly and all were efficient. Whilst the counter staff were brill the company policy on the clean 2 clean was quite sneaky, the idea that the company extracts additional money from a tiered traveler and holds them to ransom with big decisions is not really what you expect from a tried and trusted company that is accommodated within the airport, "

" You scored down on points for adding in a new clause about the clean to clean requirement. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by ADEM - 10 August 2025

" My issue is with autoeurope, i did not received an invoice at all and had to check every car rental service at the airport to find the right one. "

" My issue is with autoeurope, i did not received an invoice at all and had to check every car rental service at the airport to find the right one. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by KEVIN - 10 August 2025

" Very dissatisfied and fin it extremely difficult to make a formal complaint "

" Pre-booked a car at Düsseldorf Airport with Flex to Go. On arrival, the agent aggressively pushed their €299 "comprehensive insurance," claiming my included cover was "not good." When I refused, they doubled the security deposit from €600 to €1,200 and then refused my UK credit card because it lacked embossed numbers -- despite UK banks no longer issuing them. However, they were happy to accept the same credit card to purchase their insurance that they refused to accept for the security deposit. Aggressive upselling, misinformation, and obstruction. Completely unacceptable. I won't be using Flex to go again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DEAN - 04 August 2025

" Excellent "

" Sophie was superb, very professional and very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MAINZ, DE - Reviewed by STEPHEN - 04 August 2025

" Excelant experiance and i will be using Auto Europe for all my future car hire needs. "

" it was easy to collect the car. staff menber in Mainz was very helpfull and it was very quick and easy to return the car to the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - 03 August 2025

" Need to check all the extra costs of hire, why is it never the price you actually pay to start with?!!! "

" I should have taken a photo but the fuel was not full 640km available when full it had 800km after I had filled up. I did not know I would have 100 euro+ of extras after returning the car, no doubt I signed something but I had not been made aware and this was an additional 30% cost! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by BENEDICT - 03 August 2025

" All good "

" A bit more signage at drop off would have helped and warning of €100 cross border fed would also be useful to compare prices when booking "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BONN, DE - Reviewed by CHRISTIAN - 30 July 2025

" N/A "

" Counter staff on pick up was new, did not know the system, did not speak German and tried to sell additional insurance. Unable to see the information entered into contract by counter staff until contract emailed. Password for contract did initially not work and I could not contact Flex to go (neither phone nor reply to email). This is unacceptable. Excess quoted and recorded in contract was higher than quoted on Auto Europe voucher. We did get a new car which was comfortable. Return was slow as only 1 person on for several companies. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by RAYMOND - 29 July 2025

" Easy process throughout, would be happy to book again "

" Very good experience from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HANOVER, DE - Reviewed by DAVID - 28 July 2025

" Extremely satisfied. "

" All very professional. At the counter and drop off. Very friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by MEMET ALI - 28 July 2025

" I want to refund my money "

" I have reservation but flex to go' s staff cancel it on 14 July. Can you refund me all money, 165 GBP. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

STUTTGART, DE - Reviewed by GRAHAM - 25 July 2025

" Generally very good. Auto Europe did call me regarding the invoice and email address problem. Advisor was helpful and apologetic all the time. I would use AE again. "

" Very helpful and easy overall. Did at first dispute that the voucher we had was not the voucher they needed. Also a little bit of the hard sell on an upgrade when we didn't need to. At drop off the guy inspecting seemed to go round and round, looking in really odd places for damage and marks. Europcar also had issues with my email address for some reason. Other than that all fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by THOMAS - 25 July 2025

" Staff are very helpful "

" Happy to help "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FREIBURG, DE - Reviewed by DAVID - 24 July 2025

" . "

" Tyres were not correctly inflated so added 20 minutes "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BREMEN, DE - Reviewed by JASON - 24 July 2025

" Great service "

" Easy to book and collect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MALCOLM - 23 July 2025

" Auto Europe were excellent as always. They always provide the best price for my rentals around Europe. The online service is very well thought out and straightforward. "

" I was provided with an excellent, quality vehicle. Drop off at the airport was very quick and simple. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by SCOTT - 23 July 2025

" Auto Europe are just the middle person, but so ridiculous that I couldn't pay the deposit with my Amex or debit card. My friend that was with us had a credit card that could be used for the deposit but they refused this. "

" I did not have a mastercard or visa credit card so they charged me an additional 450 euros. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by CHRISTOPHER - 23 July 2025

" Ok ish "

" The hard sell on extar insurance was unwelcome "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by HAZEL - 23 July 2025

" Always straight forward. Delay in Munich was no fault of Auto Europe "

" Unfortunately it took well over an hour to collect the vehicle due to a 'computer problem" However the staff were excellent when we finally got to the front of the queue. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by RICHARD - 22 July 2025

" Our exceptionally poor experience was with Buchbinder car rental and their Mother company Europcar and not Auto Europe. Our experience with Auto Europe has always been excellent. "

" We were warned that the car we had requested was not available and was allocated a MG SUV that was supposed to be the same size; however, this was not the case. As this was the only car allegedly available at this time we accepted the keys and went to check the existing damage advised by your sales assistant. The damage was extensive and the exterior and interior of the car was unclean, we reported this to the sales assistant and was once again informed this was our only vehicle option. Upon on our return to the car my Daughter and Son-in-law proceeded to fit the child seat provided by Europcar for my two year old Grandson. As they tried to secure him into the safety harness of the seat it became apparent that the harness was defective and did not meet European safety standards as the tension strap for the harness was not there and therefore my Grandson was not secure to travel. We returned to the sales assistants in the airport and they were dismissive of our concerns and our request for a seat that was legal and safe for travel. Once the missing seat tensioner was shown to the sales assistant a replacement was received, although begrudgingly. We then started to load the MG SUV and prepared to travel, when all of the electrics on the car failed and as my Husband had already prepared to drive the car, he was unable to put the wheel brake back on and the car started to roll backwards towards the car park wall, he then had to sit in the car with his foot on the brake, whilst I once again went to she sale assistants in the Airport to report the car was broken. I had to insist one of the sales assistants come to the car and witness the problem and our concerns, We were holding the car physically to allow my Husband to exit the car in order for the sales assistant to try and get the vehicle to work. The sales assistant could not bring the car back to life and had to search the parking garage for traffic cones to force under the back wheels to prevent Europcar's car rolling into a wall. My Husband then had to once again go to the sales area within the airport for the assistant to find him another car. While my Husband was in the Airport, my Daughter and I had to retrieve out luggage from a locked car boot (due to electrical failure). We had to crawl into the back seat and to drop a seat panel and drag the luggage into the passenger area in order to get it out of the dead car. We were travelling as a family with a two year old child to visit my 94 year old Mother and did not leave the airport until 12:15am of the following day due to this fiasco. I have hired cars through Europcar on numerous occasions and on this occasion their sister company of Buchbinder and we were truly disappointed with the poor quality of their vehicle and the lack of initial lack of concern from the sales team for the safety and wellbeing of my family. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

HAHN, DE - Reviewed by HAYDN - 17 July 2025

" The car was rubbish (Toyota Ago) and I had booked a VW Polo so I am guessing I got a bum deal. A brand new car should not be that slow. It could not reach the speed limit going uphill. I know this is not the fault of the company but I do suggest the company buy a better brand of car. "

" Check in was very slow but the staff very polite, friendly and not pushy. They were very patient with the stupid idiot customer before me who clearly could not understand basic information. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JOE - 15 July 2025

" Not recommended "

" Rental car was below par "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 3

FRANKFURT, DE - Reviewed by JOÃO - 14 July 2025

" Went very well as usual and as expected "

" fast and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - 13 July 2025

" Charged an extra £ 25 on return home with no explanation why? "

" Not very friendly staff and not given clear instructions about where the he car was parked. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by PAUL - 12 July 2025

" First class. "

" Excellent experience all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SANJAY - 08 July 2025

" made the point above "

" after sales service is poor , i am still waiting for my final invoice , which they sent but incorrect password and can not be opened. called them few times not helpful- so sent email and bounced back message that email may get reply in 14days time !!! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by BRENDA - 06 July 2025

" The drop off was brilliant, however the pick up was traumatic! We had the most unhelpful hard-selling member of staff that I have ever experienced. He wasn't pleased that we didn't upgrade and became unhelpful at this point. At the beginning we thought he was offering us a free upgrade but no. The car that we did get was not the car that we had booked and was so worn, scratched and scraped that we had to spend at least 20minutes photographing all of the problems before we could drive off. We struggled to find the location of the car in the carpark and had been told that there would be a member of staff there in case of problems. There was a problem but no member of staff. There was a noise when the breaks were depressed which sounded like worn breakpad. After a couple of laps round the car park however the sound had cleared, so we assumed that it was just that the car had not been used for a while. As we had quite a long journey to make we needed to set off, however I was not comfortable driving a car that I suspected had defective breaks, hence being traumatised at the start of our journey. "

" The drop off was brilliant, however the pick up was traumatic! We had the most unhelpful hard-selling member of staff that I have ever experienced. He wasn't pleased that we didn't upgrade. At the beginning we thought he was offering us a free upgrade but no. The car that we did get was not the car that we had booked and was so worn, scratched and scraped that we had to spend at least 20minutes photographing all of the problems before we could drive off. We struggled to find the location of the car in the carpark and had been told that there would be a member of staff there in case of problems. There was a problem but no member of staff. There was a noise when the breaks were depressed which sounded like worn breakpad. After a couple of laps round the car park however the sound had cleared, so we assumed that it was just that the car had not been used for a while. As we had quite a long journey to make we needed to set off, however I was not comfortable driving a car that I suspected had defective breaks, hence being traumatised at the start of our journey. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MEMMINGEN, DE - Reviewed by BEN - 05 July 2025

" Until recently I would have recommended autoeurope without question from other good experiences, however I feel the company is also part to blame for my expertise this time as cross boarder charges are not mentioned anywhere (or at hidden deep in the T&C's if they are) which I would think should be standard practice when hiring at any airport or location close to an international boarder. Why is it not put into the "charges to be paid locally" section of your booking forms? And why is the value for this charge not mentioned as an additional cost also so you can compare and consider this at the time of booking? I would like to heat back on this from you, as I feel this constitutes an hidden or unadvertised charge which is extremely poor verging on fraudulent activity which left me well out of pocket and potentially could have seen me stranded in the middle of the night at a remote airport and unable to complete my travel plans! "

" Extortionate cross boarder charges that are not mentioned up front at all, as well as unscrupulous upselling tactics to get you to pay for their insurance. My hire went from €112 to €472 for 4 days in an economy sized car. Would never hire from them again. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by MICHAEL - 03 July 2025

" Have used auto Europe without issue previously. "

" Was given a smaller can than I booked. Was charged for insurance when I told them I didn't want/need it. Charged extra for picking up from the airport. My credit card hold fee was charged twice. The car I exchanged for was dirty , noisy and high mileage. The person even said it was "near the end of its life" "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

DUSSELDORF, DE - Reviewed by ANDREAS MICHAEL - 02 July 2025

" All good, no problems, just as it should be, great "

" Easy and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by OLIVER - 02 July 2025

" Feels like they are trying it on! Cheap rate and then pretend the car has scratches to fleece me "

" Nobody was at drop off despite during full service offer. Flex-to-go claims I had a dent but nobody picking up service line for me to contest this. Only voicemails and no reply to email containing foto of no damage upon drop off. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BONN, DE - Reviewed by DAVID - 02 July 2025

" I contacted you directly to try and remedy the situation and despite your staff being helpful and refunding the cost of the rental you were unable too offer an alternative rental at that location with that or any other car hire company. I did managed to book a rental at the airport via another website. "

" As our flight arrived 2hrs late, they cancelled the car because there system did not have a flight number on it. The staff were polite but made no effort to assist in anyway to providing a vehicle for us and just said we would have to contact the booking Agent. I was surprised that they had already let our reserved vehicle go and had nothing else. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUSSELDORF, DE - Reviewed by FERHAT - 02 July 2025

" ? "

" Whe in ı make a booking ı didnt see the border fee. You charge me 100€. When ı deopped the car, I tried to reach your colleaque ı couldnt. I left the key hotel reception. When ı was pick the car up, ı waited in a que 1 hour. Completely horrüble experience. I never book again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by FRANK - 01 July 2025

" I'm not sure if I would recomend, Auto Europe, because they did not make it very clear that FlexToGo are not exactly on the Airport. I spend a considerable amount of time looking for FlexTo Go on the airport forecourt. Also, rang the telephone number on the booking no one pickup. It was after asking around that someone at the airport finally informed me that FlexToGo are in the Maritim hotel. "

" The worst car rental company I have used. In spite of paying for 3rd party insurance with Auto Europe. They insisted I must pay another full insurance before I can take their vehicle. It was a very terrible customer service. And the vehicle I was given had service warning lights on but they refused to give another vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 5

HAMBURG, DE - Reviewed by MARK - 30 June 2025

" Excellent all-round "

" Excellent all-round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by INGRID MARIA - 30 June 2025

" All in all very good except staff at pick up desk "

" Good car. Good queing system at pick up desk. Bad - tiresome attempts by desk staff to sell adfitional insurance and car upgrade which we neither needed or wanted. It wastes time and is irritating. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by STEFAN - 28 June 2025

" Not what I expected. "

" Queue at customs made us later than planned. Operative told us no car immediately ready, that a car was being washed and we may have to wait 15 minutes. Car was collected from car park which is fairly dark even on a summer's day making it not ideal to check Car over. Mitsubishi Cross Star looked old. 57000 km on clock. Rear screen washer did not function. Front passenger side the wiper was broken ( the rubber blade was split and hanging off. Car obviously not checked before being handed over. Engine ok. Already had contact from Alamo who are making a part refund. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by RICARDO - 26 June 2025

" Not sure where to start from. My wife and I were served by an older blond lady, after taking my documents she started making comments of the type of car I had rented and how small and cheap it was, and that with this car I wouldn't be able to go to Austria with, even thought I had told her I only needed to go to Erdin and back. Then, she looked at a Spanish family that arrived in the queue behind me and started berating them because they should have arrived earlier and she was closing the counter, she told them in front of us she should not be working past 10pm. The family explained their flight was delayed and that they emailed to inform of the delay, she wasn't happy at all and kept on being rude to them. So much so that the father of the family commented, is this the type of appreciation we receive by renting with with Hertz? After taking my keys we went to the 6th floor to collect the car, to our astonishment the bay she wrote on the envelope WAS WRONG! And I have picture to prove it, we were rescued by the Spanish family that saw the flashing lights of a car as we were walking and trying to find the correct bay around the car park. The exact same happened to the Spanish family, she also gave them the wrong bay information and they had to go back downstairs to ask for the correct bay! If you thought this was all, the cherry on the cake comes now, the deposit she was meant to hold on my card actually ended up being charged to my card, €800 euros, to which I need to call your office and spend my time to sort it out. # she should be fired! Never experienced a worst customer service in my 50 years! A tragedy! "

" ! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by GELA - 26 June 2025

" see above "

" Hi, I have already raised this in the feedback questionnaire with Hertz, they have not responded yet. the person at the collection counter of Hertz was not in a good mood when I collected the vehicle and the conversation was not polite. He entered my email address wrongly and as it was not shown to me, i did not notice and wanted to get moving asap, as this was a way of getting away from the person behind the desk. The car was great, but I did NOT receive an email conversation by Hertz about the rental. I rang them at least 5 times at the desk the following day, no one picked up. I sent them an email, was later told it did not arrive, note it wasn't returned either. On the return, I made the extra effort of going back to the counter and requested the email address to be corrected, as it was indeed incorrect. This was completed and i was reassured I would get the 'close of contract' email - I never did. That lady also told me my email never arrived. I then asked Hertz to send me the missing documents via feedback questionnaire, and am still waiting for a reply. As they have since waived the credit card charge, I am assuming there was no further discussion necessary, but this should have been confirmed by Hertz in writing. Car was great and fantastic value for money. I would use Hertz again but will never walk away from a counter again without insisting to be shown the screen where they have entered my contact details. On another note, i was puzzled they needed my email in the first place, shouldn't they simply transcribe it from my autoeurope rental? thanks for reading all of this "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DRESDEN, DE - Reviewed by PATRICK - 21 June 2025

" Excellent "

" Excellent rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTIAN - 21 June 2025

" Aggressive up selling for insurance I didn't need was not acceptable. "

" I had added full insurance cover when I made the booking. when I picked up the car from the agent at flex to go he claimed he didn't know what the additional insurance would offer and then very aggressively tried to sell me further cover for €200 ( which would also cover insurance in a third country).... When I said I didn't need it, he then said he would do a deal and reduced his offer to €150. When I said I still didn't need it he told me that he would place a block of €1000 on my credit card which would remain in place for 30 days, but if I paid him €150 he would waive that. I felt bullied and threatened, particularly when he advised me that flex to go would have access to my credit card for that 30 day period. I didn't pay him anything. But the experience was a rotten start to our holiday and I certainly would not use this car hire agent again. the car was lovely, and my return experience was very positive, but this type of sales experience should really not take place in my view. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JULIA - 19 June 2025

" I always value booking through Auto Europe, but would never ever recommend or use Hertz again, and would dissuade everyone from using them. "

" Unproblematic pick up. However the car did have some slight damages that were not recorded so I took pictures before departing. Had to wait 20+ minutes at drop-off to see an agent, who viewed the car and my pictures and declared there were no damages to record, and I was cleared to go. Two days later I get an invoice for nearly €400 with no detail on the damage. I emailed them back to contest this and shared the photos and video, in case it related to the damage I discussed with the agent. No response from Hertz. I will likely need to claim through insurance despite not being the one that caused the damage, having evidence to prove it, and being told there were no damages I would get charged for. I've never had a worse car hire experience and will steer well clear of Hertz in future. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by DAVID - 19 June 2025

" Quick and efficient collection and return plus car upgraded "

" Quick and efficient collection and return plus car upgraded "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NIALL - 16 June 2025

" Hi there, I booked a car from Frankfurt Airport from June 6 to June 10 (Booking reference UK5869408). I then upgraded it from a Cupra Born to a Mercedes EQB as we gained another passenger. When I arrived at Frankfurt Airport I was told that I had arrived two hours early and the car wasn't ready - even though I had suppled the flight number (British Airways BA 8734 17:30). The person on the desk switched us to a VW Tayron and said there would be an additional charge of around €60 + a €500 deposit. I accepted this and paid. Car was great and returned fuelled with no damage. Today I was charged £258. In summary: My Original hire cost: £132.63 - for a CUPRA Born Revised cost: £158.11 - Mercedes EQB Charged today: £258. So I have paid £416 in total - when I was expecting to pay £158. I would like this explained and a refund issued please. Kind regards Niall "

" I have raised this separately with Europcar. Here is my complaint: Hi there, I booked a car from Frankfurt Airport from June 6 to June 10 (Booking reference UK5869408). I then upgraded it from a Cupra Born to a Mercedes EQB as we gained another passenger. When I arrived at Frankfurt Airport I was told that I had arrived two hours early and the car wasn't ready - even though I had suppled the flight number (British Airways BA 8734 17:30). The person on the desk switched us to a VW Tayron and said there would be an additional charge of around €60 + a €500 deposit. I accepted this and paid. Car was great and returned fuelled with no damage. Today I was charged £258. In summary: My Original hire cost: £132.63 - for a CUPRA Born Revised cost: £158.11 - Mercedes EQB Charged today: £258. So I have paid £416 in total - when I was expecting to pay £158. I would like this explained and a refund issued please. Kind regards Niall "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MICHAEL - 13 June 2025

" When I was handed the keys to the car and located the car itself it had not been cleaned inside. The previous customer had left some sweets on the back seat and the car was not in pristine condition. The vehicle itself was of a high quality. I felt the explanation of some of the terms and conditions could have been made clearer to some of the other customers which would have set their expectation. Primarily the pre-authorization of credit cards for those in terms and conditions some customers felt they were being hard on by. Overall my general experience was satisfied about not overly blown away. "

" Other way to collect the vehicle there were two customers before me to. Immediately as I joined the queue the lady hadn't formed me that she had been waiting for 30 minutes. I waited for 45 minutes before being seen to. There was only one member of staff attending to all customer queries. I was also a met by disgruntled customers complaining about hidden charges. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HAMBURG, DE - Reviewed by FELIX - 13 June 2025

" All worked well "

" Friendly and helpful staff picking up the car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANTHONY - 08 June 2025

" As above "

" Main issue was that the cross border fee and one way transfer fee had to be paid at the airport, which meant there was an additional 26% tax on top of the additional 19% VAT - around 50%. It would be much better to be able to pre-pay this. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - 04 June 2025

" Off site pickup and drop off was my only small issue "

" It was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by PATRICIA - 04 June 2025

" No further comment "

" It was difficult to find the office because the paperwork said airport counter but it was in the hotel next door. The staaf was friendly but assertive. I asked for a small car but was offered a SUV which I declined. (Too big to find parking where I intended to travel) "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by AARON - 03 June 2025

" Overall good "

" Ok, though had to wait for a while "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CARLOS - 03 June 2025

" I am very displeased with my experience with this rental and I expect Auto Europe to deal with my complaint which neither your reservations team has done yet (request#4344206) or your customer service team (request #4358249, where I've been told your response time will be 6-8 weeks). Just to sum up the issue, I arrived at 10.30pm at the desk to pick up the car but Flex to Go said they could not accept my credit card as they had a policy requiring six month of validity following the return of the car (my card was still valid for 100 days but they needed 180). My other cards were an AMex (which they don't accept) and a debit card (which they would take either). I proposed adding my wife as a driver and using her VISA but they said the original booking was in my name so they couldn't do this either. In the end I was only offered the possibility of paying €320 to get their Insurance Plus product as well as pre-paying the fuel of the car (an additional €50). I called Auto Europe on the spot but was offered no solution other than calling customer service the following day. With 2 young children at 11pm in Hahn airport and 40 miles away from my airbnb, I was left with no choice but to pay this amount to be able to get the car. This credit card policy is completely non-standard and was not flagged by Auto Europe to me when I did the booking. I believe Auto Europe should not be offering a company with this non-standard policy at all or at least have this properly informed to clients. Therefore I would like Auto Europe to refund me for this amount. "

" I am very displeased with my experience with this rental (Vertrag Nr D400004298). To sum up the issue, I arrived at 10.30pm at the desk to pick up the car but I was told you could not accept my credit card as Flex to Go has a policy requiring six month of validity following the return of the car (my card was still valid for 100 days but you needed 180). My other cards were an Amex and a Visa debit card (both of which you wouldn't accept). I then proposed adding my wife as a driver and using her VISA credit card but you said the original booking was in my name so you couldn't do this either. In the end I was only offered the possibility of paying €320 to get your Insurance Plus product as well as pre-paying the fuel of the car (an additional €50). With 2 young children at 11pm in Hahn airport and 40 miles away from my airbnb, I was left with no choice but to pay this amount to be able to get the car. Research of all competitors in Germany and abroad (Europcar, Avis, Alamo, etc) shows your credit card policy is completely non-standard (and was not flagged by Auto Europe to me when I did the booking). Therefore I would like to be refunded for this amount. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by JOHN - 02 June 2025

" Auto Europe has been efficient with information and follow up. It remains to be seen if you can sort out the deposit issue with Flex to Go. "

" The office was out of the airport, something not detailed on the voucher. When we found the office in a local hotel, one staff member was on the phone and the other ignored us until I spoke to them. They then tried to pressure me into taking their excess insurance despite my informing them that I had already purchased it from yourselves. Having returned the car on time and undamaged in any way, Flex to go are still hanging on to the deposit on my credit card. They have sent me a 'handover protocol pdf that is locked with a password. Having entered all the possible combinations of the last four characters of my driving license, it still won't open. I have emailed Flex to Go about twice about this but have received no response. I am unhappy with their customer service and woried that Flex to Go want to hang on to my deposit without good reason. I hope you can go in to bat with them on my behalf. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SHILTON - 30 May 2025

" This is the first time I have an issue like this. Car companies have tried sell insurance before but they never played a cheap trick like this. I still have the photos & I'll raise it with u if they make any problems with returning my money "

" They tried to sell me an insurance at 125€ which I denied as I have a full insurance through Autoeurope. Upon returning the vehicle, I got an email in German but looking at the images they have shown a new damage. Now I have asked for proof as I have before and after photos. But they have not responded & my money is not yet returned "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOANNA - 30 May 2025

" we learned about the EXCESSIVE charge for border crossings into Austia at pick up. For what other hire comapnies usually charge around £50 for, they wanted £150 additional - more than the car rental cost itself!! Admitedly, when challenged, this cost had been declared in the small print at the time of booking so we were stuck with it. .... Be very wary - this might appear a good deal but they did not provide the car we booked ( VW golf) and we ended up paying more than double the initial cost "

" we learned about the EXCESSIVE charge for border crossings into Austia at pick up. for what other comapnies usually charge around £50 for, they wanted £150 additional - more than the car rental cost itself!! admiteedly, when challenged this cost had been declared in the small print....the counter staf them proceeded to take advantage of our stressed state and up-sell the full coverage + fuel package ( which i did not need). a very regrettable experince with no leiiancy whatsoever - blaming the Broker ( auro europe) for the charges. would NEVER use again - a company that makes it's money by tricking customers with hidden charges and unscrupulous sales tactics "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by MARK - 28 May 2025

" Very happy with Auto Europe. Always use them and will continue to "

" All good. Friendly and helpful staff. I'll never be happy with the situation where you have to check the car for scratches before you drive away. You are tired from travelling and keen to get on the road and you have to take responsibility for any damage to the car you miss in a not very well lit underground garage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by GUY - 26 May 2025

" All as above - Also car was not very good. "

" Even though I took full insurance with you, they oversold their own policy saying, we were not fully covered. It was a hard sell. Didn't like that I had to go back to office with keys after dropping car in garage. man on return was rude. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PHILIP - 25 May 2025

" Generally very good "

" Generally very good even if car not ghe newest model. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by SERKAN - 22 May 2025

" The worst car hire experience. "

" There is no screen water in the car. They took 400 euros for insurance because of crossing the border. And the drop out e mail has not delivered to me yet. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

COLOGNE, DE - Reviewed by DAVID - 19 May 2025

" Not enough staff on the desk and car had warning light on so had to wait for alternative. "

" First car offered had engine management warning light on and there was no alternative vehicle, had to wait for a return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 2

MUNICH, DE - Reviewed by NICHOLAS - 14 May 2025

" . "

" Nobody to check in vehicle on return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMES - 05 May 2025

" I would highly recommend as their easy to use sight and great prices always come out in top with the best rental brands. "

" Great counter staff that where so helpful and swift , i had a selection of vehicles to choose from, and the whole pick up process was a dream. Drop of was quiet and again greeted by a very helpful fast and easy drop off service, car was like new and would highly recommend Thrifty as a option. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by JOHN - 04 May 2025

" Alamo staff were very good, car was in great condition. Drop off personnel were miserable and tried to rush us. "

" Alamo people were very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LUIS VITOR - 29 April 2025

" .... "

" .... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by STEPHEN - 28 April 2025

" Excellent "

" Excellent service from receptionist, new car -great- easy drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 25 April 2025

" I was charged an addition £125 on picking up the vehicle. Whilst some of this was expected, I dot expect to have to pay more for basic insurance - I had expected this to be included in the cost "

" The vehicle had quite a bit of cosmetic damage and whilst drivable, having lots of dents and scratches is not what expected when picking up a rental from Hertz. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HANOVER, DE - Reviewed by JAMES - 24 April 2025

" I was not expecting to have to pay anything extra to Budget for this rental as I was led to believe that it was all prepaid. I returned the car with a full tank of fuel an hour before I had advised and there was not damage. So why has Budget charged me €80.71? "

" I was not expecting to have to pay anything extra to Budget for this rental as I was led to believe that it was all prepaid. I returned the car with a full tank of fuel an hour before I had advised and there was not damage. So why has Budget charged me €80.71? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by ASHOK KUMAR - 24 April 2025

" As i have explained above we wanted and SUV. Past several years when we have booked thru you-we have always either got the car we booked or a better bigger car. This was first time the experience was different. We have been taking cars thru you for past 10 years now. "

" We booked for Skoda Kiroq but we were offered a VW Passat Station wagon stating that there were no cars available. However when we went with keys of VW - and load our bags-we find that the car we booked was very much standing there diagonally opp to where the allocated car to us was parked. This was unsual and find it strange. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by MAUDOOD - 19 April 2025

" I had selected cdw but it wasnt booked out. Prices for ut were different. Not happy with auto europe. Selected an estate car was given a coupe, struggled with luggage. "

" Flex to go staff were very friendly "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - 16 April 2025

" All went well "

" Very smooth pick-up and drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BEATRICE - 14 April 2025

" I rent a car frequently and always had a good expierence with Alamo "

" Quick and efficient as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PETER - 10 April 2025

" I hired a car. See above "

" Simple pick up. Very simple drop off. Car was not what was booked but v similar "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by MICHAEL - 08 April 2025

" ertrrerret "

" rrrerret "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by VIVIAN - 03 April 2025

" See previous comments. "

" The car was perfect and the counter staff were friendly, but I was misinformed about the refuelling charge, normally I would have just brought the car back full, but I was offered for a prepayment to be taken at a fixed price per litre, which I thought would be used to top up the tank if I returned the car empty or partially filled, then any remaining money would be refunded, I was also told the price per litre was cheaper than forecourt prices, which it turned out wasn't the case, so I filled the tank on return and expected the prepayment charge to be refunded to my card, I have since noticed this not to be the case, I made a point of asking the counter staff if that I would only be charged for the missing fuel which they agreed to, I believe I have been misled and have paid £86.34 for the privilege. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JOHN - 30 March 2025

" The booking of the Vehicle through Auto Europe was smooth. "

" I was given a Vehicle which had two scratches on the rear bumper, which I only have seen the next day after collecting the Vehicle from the airport parking. I have taken photos of the damages the next day. On my return to the rental car park, they inspected the car at drop off and siad that the scratches were not listed on the protokol of the car when I was given the car, even though I have shown them the photos. They hours later I received an invoice for damages nad they have charged me the access of 855.00 Euro for the damages. So overall a bad experience. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by LEO - 29 March 2025

" A good platform but just a mediator "

" No proper hand over of the vehicle when picking up, just trying to throw off extra charge for "additional" covers where already opted in for full comprehensive cover including excess protection. However, when it comes to return they come out and inspect quite thoroughly vs pick up (nothing) with no clear photos they've already taken a quite a while ago. Had I not have photos taken myself upon pick up I'd probably have ended up either paying for what they claim my fault or gone into long discussions where I had a flight to catch. Not pleasant experience at all. Please do update the photos of the vehicle with clear focus if you want to claim something against customers. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by RICHARD - 28 March 2025

" Very good "

" Enterprise/Alamo made a real effort to do the best for the customer - top service. Such a breath of fresh air. The very opposite of Hertz/Dollar/Thrifty who were awful when I used them a year earlier from MUC. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ANTHONY - 20 March 2025

" Everything worked and fine. "

" Everything worked and fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by DAVID - 17 March 2025

" I'll be contacting you about the financial issues "

" Fairly long queue to collect car. They could not give us an Estate which we had booked so ended up with a Van, which wasn't ideal. I seem to have a mismatch between what I gave as a deposit and what has been returned. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MICHAEL - 16 March 2025

" All very easy and friendly staff "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VINCENT - 15 March 2025

" I want to escalate my complaint who do I approach? "

" Extremely poor from the start. The various shuttle vehicles I saw are not fit for purpose. The van that arrived at the terminal could not accommodate everyone who was waiting nor my skis. I had to wait for another hour to be picked up after the van left. The station wagon which then arrived seemed to be a private car and was very crammed and just managed to fit my skis. People were left as the queue of people left waiting was very large. At the pick up, Flex to Go charged 150 Euro for my cross-border trip (Germany to Munich). In over 10 years of using Auto Europe, this is the highest I have ever been charged for this. The person at the desk then used this as a ploy to sell me their insurance which used the amount for the cross border as a way of making their insurance seem palatable. The person produced a piece of paper outlining their insurance options and which would avoid me leaving a credit card deposit (the usual process). Their cost was 292 Euro. When I complained at the cost of the cross-border fee, the person justified it by saying "but you didn't pay a lot for the cost of the car hire". I put it to you that this process is a scam - a honey trap. Where Flex to Go entice people by relatively cheap car hire options and then trap you with the cost of the cross-border fee. Additionally, when I was waiting to pick up my vehicle, the customer in front of me said to the person processing their vehicle that they were staying in Germany and not crossing into another country. The Flex to Go person said that all their vehicles were fitted with GPS and that if they found out that they had cross a border they would be fined 1000 euro. I put it to you that this sounded like a threat! I was made to feel very uncomfortable by the Flex to Go person's manner and threat. I will never use Flex to Go again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by SARAH - 13 March 2025

" Auto Europe accepted a booking for a rental pick up at 2330 then allocated a rental company that closed at 2300. Didn't accept any responsibility and wouldn't refund it. Luckily Alamo stayed open for us. Not impressed with Autoeurope. "

" Our flight was delayed and they stayed 4( minutes after their closing time u told 2345 to ensure we could collect our car. They were welcoming, friendly and so kind. Best car rental experience in 27 years of renting cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by DANIEL - 13 March 2025

" Tried to get us to add on, took a larger deposit and yet to be returned "

" Rude pushy staff "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by STUART - 12 March 2025

" Pretty good experience but my check-in and departure from the airport took longer than likely necessary due to necessity of going to two Sixt locations. "

" Staff were very nice but the process for the picking up the car was rather unclear. I checked in at the main Sixt desk in the airport terminal and was then directed to their diamond lounge in the airport courtyard to collect the key which was an extra step and involved more time moving luggage around. I suspect I could have checked in at the diamond lounge as I had a premium car from the outset but this remains unclear and should have been communicated. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by JONATHAN - 10 March 2025

" Having called Auto Europe to complain about paying an additional 150 euro for travelling into Austria, I was told it was my responsibility to have found this at the time booking. I have never been charged before for this and there is simply no information from Auto Europe to say it would be a possibility. Indeed the voucher sent clearly says there would be no further mandatory fees. Thankfully I paid for everything with a credit card and I have submitted a section 75 claim to my credit card company. "

" Dreadful experience. At payment to Auto Europe there was no indication that a further fee would be required to travel into Austria. This fee doubled the price of the car hire! To compound matters it took almost an hour and a half to get to the car hire depot - this was not highlighted in any information from Auto Europe. Having picked the car up - we discovered 10 miles into the journey that the car had no been re-furled. Altogether a worrying and difficult experience. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by ANDREAS - 10 March 2025

" Somehow, the option to book full cover seems to have disappeared when someone wants to book a car. This was the main selling point for me to book via autoeurope. Hence, I might not do so in the future. "

" Initially not too happy about the car, but in the end it was okay. Staff at counter was very chatty. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by MICHAEL - 04 March 2025

" Very good service at Munich airport "

" Great pick up and drop off. Stress free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PAUL - 02 March 2025

" Overall good and will use auto Europe again as preferred rental route. "

" Car was not ready at scheduled pick up time. Had to wait 30 mins for vehicle availability. Drop off experience was excellent with great service. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 28 February 2025

" A good price and easy to find desk and pick up. "

" Very polite at desk, had a little problem finding vehicle. Clean and tidy. Drop off was early so not many people about. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ILA-MARIA - 27 February 2025

" Good value for money. Efficient staff. If there was a parking disk in the car and the car was fully cleaned, I'd would have been perfect. "

" Good value. Good vehicle. No parking disc, which is a problem in Germany. And there were some old finger nails in the back pocket of the car seat. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by ALASDAIR - 26 February 2025

" Great from start to finish. "

" We were delayed by @ 6 hours as we travelled to Munich airport, so we may have missed the busy peiord (this was the Saturday at the start of the half term week!!), however, we were seen within a couple of minutes of arriving at the Enterprise desk, and the service was excellent. The car was great, and the drop of experience (Phillip) was again excellent. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRIEDRICHSHAFEN, DE - Reviewed by VLAD - 26 February 2025

" N/a "

" All went very smoothly "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 25 February 2025

" Was overcharged for taking car from Germany into Austria "

" Was overcharged for taking car from Germany into Austria "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by ANDREY - 25 February 2025

" all is good with autoeurope "

" Had to top up engine oil, bought oil for my own money and can't get a refund from Europcar now. A customer support is non existent. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KARLSRUHE, DE - Reviewed by KATHERINE - 25 February 2025

" All good. Friendly and helpful team at the European desk at Baden Airpark. Only comment I would have is on your search functions you could add a map and show all locations in an area to make it easier to search for an alternative rental. Otherwise all great. "

" Great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GARETH - 25 February 2025

" Important points like, the end supplier being at an off-airport location should be made extremely clear. Also, the fact that you need to pay an additional cost to drive to another country was buried deep in the terms and conditions. This should also be super clear to the customer, otherwise the experience is completely tainted and you end up feeling like you've been taken advantage of. It really was a disappointing experience "

" My experience with Flex-to-go was not at all good. Firstly I was expecting the rental car company to be on the airport site and not a shuttle bus ride away. In order to get the shuttle bus I had to call a number and wait 20 minutes for the bus to arrive. Then the journey took another 20 minutes to get to the off-site company location. Then when we arrive we were told that in order to drive the car to Austria it would cost another €150 which basically doubled the entire rental cost!!! Having no other choice I begrudgingly accepted the cost as it was late and there was no other option. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 10

NUREMBERG, DE - Reviewed by ASHLEY - 24 February 2025

" As always AutoEurope provide everything I need fir a stress free rental "

" Friendly staff and a very efficient process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by REBECCA - 24 February 2025

" The man taking the car back in off hire forced me to sign a document for a highlighted mark which wasn't ours. I told him it wasn't ours and that it is clearly an old mark. Please change to refused to sign as I didn't want to sign it. "

" The man taking the car back in off hire forced me to sign a document for a highlighted mark which wasn't ours. I told him it wasn't ours and that it is clearly an old mark. Please change to refused to sign as I didn't want to sign it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by SAM - 23 February 2025

" Bad experience. Delay in getting the staff at the counter to return from meeting (1 hour) and then I didn't even get a car because of CC issues. Will not use this company again. "

" I was not given a car by the staff because they had issues with the credit card and I had to rent elsewhere. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by MICHAEL - 22 February 2025

" Easy, good prices, nice staff, nice car. Will definitely consider using Dollar again at Munich. "

" Everything great. However I found the various invoices received and charges information confusing. I think the total cost was correct but the way it is presented is not easy to follow. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDREW - 20 February 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JOHN - 15 February 2025

" All straight forward, clear and easy to understand instructions. I had no issue's with the rental. "

" Very friendly and professional staff, explained the rental thoroughly and didn't try to push me into buying any extras that didn't want or need. Easy pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PETER - 11 February 2025

" As above great value and excellent service as usual, I always use AutoEurope "

" Andrea the lady at the Thrifty / Hertz desk gave us an upgrade to a Mercedes 'C' Class as it was our 'special' wedding anniversary. She was amazing and very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHAD - 10 February 2025

" I won't be booking again. "

" Un organised chaos, very rude customer service and hire car was in poor condition! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DORTMUND, DE - Reviewed by KERSTIN - 06 February 2025

" Always good service. "

" By any means possible don't book with sixt. No customer care just want to make money out of people with fouls accusations. These companies should not be allowed to do business. I wish I read reviews before I booked through Sixt "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by RICHARD - 05 February 2025

" Nothing went wrong..! "

" Reasonably swift, pleasant staff. Vehicle was located in a slightly odd spot but nothing to be annoyed about. More than anything, unusually, I received the actual car that I booked 6 months ago - a rare occurrence. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 04 February 2025

" Complained about the terrible service on collection and got brush off "

" They gave us a faulty car making us very late and having to unpack re pack a different vehicle and loads of stress "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by ROBERT - 01 February 2025

" The only negative was the 4 seasons tyres. They are not full winter tyres and not very secure on snow, particularly wet snow. Enterprise should fit proper winter tyres for more grip and safety. "

" Very happy, got a free upgrade! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by COLIN - 30 January 2025

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALISTAIR - 28 January 2025

" Always had a good experience with autoeurope, but I do always hire from a well known company which helps... "

" Good initial price, got an upgrade and the car was in very good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NEIL - 28 January 2025

" See above comments. "

" (1) The pick-up was confirmed as Terminal 2 in our booking, which was our arrival terminal. Our flight was 15 minutes late, and by the time we found the Wheego counter in Terminal 1 (it's separate from all the other counters and not easy to find) they were about to close: I had a long discussion persuading them to release our car. (2) AutoEurope charged us £45.20 for the booking. However the receipt that Wheego gave us showed a total of €45.04 - why did we pay more than stated on the Wheego invoice? "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 27 January 2025

" 10/10 "

" Very profession staff and car was great. Awesome service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ERIKA HEIDRUN - 24 January 2025

" Autoeurope is the best! Everything works! Easy accessible, prebookable, no problems with cancellations. Been using it for years and never had a problem. Thank you Autoeurope "

" good service, no complications "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by LOUISE - 22 January 2025

" as above "

" There was no Car Play facility in the car. Despite there being a screen it did not provide any navigation service. This is very annoying when arriving in a strange country at night and driving 2 hours to your destination. Luckily we were two people so I could navigate. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by VAUGHAN - 22 January 2025

" AutoEurope are great, OK Mobility experience not so great "

" The registration was very rushed as there was a long queue, also the drop off was quick and easy which was great a 10rating, but no sign off which was not great, also I've still not had email confirmation to say they're had the car back a 1rating, luckily I took photos.. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by ANTHONY - 20 January 2025

" Your agency provided a good price for a high class rental. I have used you many times and will do again. The car was good - I was pleased to have a Mercedes. I just wish, as a consumer, you do not have to feel you are fighting in the Wild West with the rental agent on every arrival and departure. Maybe the industry will gradually change. "

" The car had a large dent on the front wing on collection. The desk clerk told me the car was clean but take any images. They also said car condition was recorded on cameras on entrance and exit from rental garage. I think that car rental in Germany, UK and USA are more casual on return of the car but I was concerned i'd be charged on the return. Some countries they pounce and try to get payment for damage not caused by the rrenter. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by ALEXANDER - 18 January 2025

" Accepted car back without damage - then took over €1000 from my card without warning for a very small chip on the windscreen. Terrible service. "

" Accepted car back without damage - then took over €1000 from my card without warning for a very small chip on the windscreen. Terrible service. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by AMIR - 16 January 2025

" Pick up extra charge abd child seat cost not great, drop off and deposit release not acceptable. "

" The pick up was ok with a grumpy staff charging extra for being late, which was obviously visible to them based on the flight information. The extra charge for pick up and the child seat made this booking actually working out less value for money. In addition to this my deposit has not ben released yet since 28 December when i have returned the car. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by TOM - 15 January 2025

" Great - as always. "

" Pickup had a long wait. Staff were aggressive. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SIMON - 07 January 2025

" . "

" Efficient and friendly desk service- fantastic car provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTOPHER - 05 January 2025

" As described above I didn't get what I booked which is a strange way to operate. "

" Car group booked was not available. So was downgraded. Offered extra driver and tank of fuel as compensation or a Misubishi MPV which I didn't want. But I suspect it would have been cheaper to have booked the lower group car. Washer fluid ran out on day 3 after not much use. Overall disappointing. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by SAURABH - 03 January 2025

" Okay experience in overall. Car was in good condition, though pricing turned out to be far more than initially agreed and expected as explained. "

" Pricing is not transparent with multiple charges involved, and are not explained in the final receipt either. Staff is not as kind and helpful, as you would expect. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by FARZAD - 03 January 2025

" Alamo/ enterprise in Germany ripping off customers "

" Imposed charges on a damage wasn't done by us "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by MICHAEL - 02 January 2025

" The same as ever, good cars at a good price - and helpful service if needed "

" I was disappointed to discover the daily limit of 200km (I suppose I could have checked, but I have not encountered something this low before) I was charged for the additional kilometres (expected) but also had other charges applied and I don't know why. Trying to get answers from Budget has proved very difficult "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BREMEN, DE - Reviewed by HENRY DIOGENES - 01 January 2025

" Easy to book. Reliable "

" Prompt friendly, affordable service and very helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by PEDER - 01 January 2025

" Booked car not available. Had to pay for an upgrade. Damage sheet not filled in. Car not clean (outside). Petrol cap couldn't open, which was a problem reported previously and not fixed. Will never use Star car again "

" I would prefer to call them no-star car. Not a good car rental experience at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by ROMAN - 01 January 2025

" none "

" easy pick up and return of car "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by SILVIA - 29 December 2024

" Fast service from desk staff, friendly and helpful "

" Great, professional desk staff. Great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ELI - 29 December 2024

" The service was bad, very bad. I have the impression that because they saw that I had an Israeli passport, they treated me very, very badly Moreover, as soon as they saw that I was coming through an Auto Europe agent, they didn't like it. They kept me at the counter for at least three hours, doing everything they could to squeeze more money out of me. This has never happened to me. Please take this seriously "

" The service was bad, very bad. I have the impression that because they saw that I had an Israeli passport, they treated me very, very badly Moreover, as soon as they saw that I was coming through an Auto Europe agent, they didn't like it. They kept me at the counter for at least three hours, doing everything they could to squeeze more money out of me. This has never happened to me. Please take this seriously "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by GUY - 19 December 2024

" I feel conned by Autoeurope & will putting in an official complaint. My search requested only at Airport quotes and your quote said "At Airport". The pick up - drop off desk said "Munich Airport". On arrival - after searching for the desk - I found Flex to Go where in the next town !!!!!!!!!!! "

" I feel conned by Autoeurope & will putting in an official complaint. My search requested only at Airport quotes and your quote said "At Airport". The pick up - drop off desk said "Munich Airport". On arrival - after searching for the desk - I found Flex to Go where in the next town !!!!!!!!!!! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by SONJA - 18 December 2024

" Smooth, efficient, well-run. "

" Unlikely I will hire a car with flex to go again. Their existing damage report was incomplete, and the inspection staff at drop off of course held me responsible for damage that pre-dated me. A bit of a mafia system... "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by NATHAN - 18 December 2024

" Auto Europe provide a good aggregation service at large airports and have competitive pricing. "

" Vehicle had a very worn rear wheel bearing, and when we went got to the car it had child seats in it from the previous renter. In addition the fob battery needed replacing and the screenwash had not been topped up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by JOHN - 12 December 2024

" I am seeking a refund and out of pocket expenses relating to the booking below. The product sold as advised did not exist 1 It clearly states pick up and drop off point Munich Airport office. FlextoGo do not have a Munich airport office they are based in Freising 8 kms from the airport. I never book off airport car hire. 2 Our flight arrival into Munich was delayed by 1 hour 15 minutes (23.30 ) On entering the Car Hire airport around midnight Europcar (the only office open ) advised me the FlextoGo office was in Freising . 3 I called your uk number 1233 255114 at 23.15 uk to receive a voice mail saying your office was closed until Friday morning 4 At that point I elected to transfer to our Airport Hotel by taxi at a cost of 35 euros. 4 Friday morning I called FlextoGo and was told as I had not arrived by 22.00 (their closing time) and having no knowledge of flight number the reservation was cancelled but I could rebook at a cost of 150 Euro. I declined their offer. I did advise them that my flight was printed out on my reservation and voucher issued by Auto Europe but they repeated they had no such information. I therefore request a full refund and my local taxi expenses to and from the airport from our overnight accommodation of 55 Euros "

" I have filed a request (via email) for a full refund as the product yiu sold me and charged did not exist plus compensation for the out of pocket expenses I incurred as a result "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by ALUN - 12 December 2024

" My only observation is the hidden charges at the point of collection where all charge vast amounts to cross borders - which we all do so why not include these charges in the rental at the point of sale? "

" Flex were excellent - working into the airport but still off site at present Very attentive staff in and en route to their location in the free shuttle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HAHN, DE - Reviewed by DARREN - 11 December 2024

" Out of date terms and conditions at odds with hire company. "

" n/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by LUKE - 09 December 2024

" Flight was cancelled due to storm, tried to call 11 times but got no answer. Spoke to Autoeurope who said I would have to try to turn up and hope my car was kept for me. So had to book a new car just in case. No contact afterwards from Autoeurope and told to get a refund from Enterprise. When I reached my destination the next day, Enterprise said I had to get a refund from AutoEurope. Very poor communication and blaming each other. "

" Flight was cancelled due to storm, tried to call 11 times but got no answer. Spoke to Autoeurope who said I would have to try to turn up and hope my car was kept for me. So had to book a new car just in case. No contact afterwards from Autoeurope and told to get a refund from Enterprise. When I reached my destination the next day, Enterprise said I had to get a refund from AutoEurope. Really poor. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by JOÃO - 04 December 2024

" Fast and efficient "

" A part from the staff at the counter who were absolutely awful and highly disrespectful I would recommend Wheego "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by CRAIG - 03 December 2024

" great "

" easy and fast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KAROLINA - 02 December 2024

" Highly recommended ! "

" Fantastic ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MASOOD - 01 December 2024

" I was told To collect the car from Terminal 1 but there was no OK Mobility counter there, I was told it packed up over a year ago! I had an elderly person in wheelchair with me. It was cold and raining. I had to take a coach from outside to terminal 2 to pick the car, the person there told me the 'agent didn't inform you' that you should have picked the car from T2. Very inconvenient to say the least and marred the whole experience. V poor efficiency! "

" I was told To collect the car from Terminal 1 but there was no OK Mobility counter there, I was told it packed up over a year ago! I had an elderly person in wheelchair with me. It was cold and raining. I had to take a coach from outside to terminal 2 to pick the car, the person there told me the 'agent didn't inform you' that you should have picked the car from T2. Very inconvenient to say the least and marred the whole experience. V poor efficiency! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HAHN, DE - Reviewed by ANTONELLO - 22 November 2024

" Very disappointed "

" I had to drop off without anyone at the desk, to ask for a joined car verification. I called the number on desk and communicated my drop off, and if someone could check and confirm my vehicle was with no damage, but have been told it could only be verified later that day. As by magic I have been charged for an invisible damage on the front screen! Not only that, but after nearly 3 weeks have no received further communication, and my deposit has not been refunded yet. Very very disappointed! "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by MICHAEL - 17 November 2024

" I have always had good service from AutoEurope, this was the worst with Enterprise. I rang to lodge a complaint and I am still waiting for the promised emailed form, Poor customer service. "

" Almost 2hr wait to get to the Enterprise Counter, not enough staff, they had run out of cars and we were offered a very small car instead of the large saloon booked. Unacceptable delay and poor offer. A medium car was eventually found but this was cramped for the rear passenger. Deadfull service "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RENATE - 15 November 2024

" Communication from Arrivals and between office and drivers seemed a vit fraught with poor signal reception. Drivers were excellent and car was new and easy to use. "

" Entertaining and Efficient pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MARK - 13 November 2024

" Have been using Auto Europe for over 20 years without problem. "

" We were looked after very well by Kevan at the counter and also by the staff at the car park when we had a query. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DIRK - 08 November 2024

" Very pleasant experience overall. Will recommend. "

" Great customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ERIKA HEIDRUN - 08 November 2024

" Autoeurope is my favourite company, always helpful and easy. "

" very nice and helpful person at the desk. uneventful quick return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROK - 06 November 2024

" Booking process seemed to be very smooth and transparent. Insurance option clear and fair. Biggest downside for Auto Europe is their choice of partners as it's very clear to me, that Flex to Go could be cheap, but there's a very obvious reason why. "

" The car I suppose to pick up wasn't ready and needed to be changed at the point of collection. This was very chaotic and time consuming. Car required cleaning and refuelling, milage didn't get updated. At the point of drop-off (Sunday, 9am) everything was OK. On Tuesday I checked my credit card and 500€ deposit didn't get refunded. When I checked my email, I had a very dodgy looking invoice for 500€ for allegedly taking the car outside of Germany. Unbelievable!!!!! I contacted my bank immediately, blocked the transaction, triggered chargeback procedure and requested to block the merchant completely! Absolute scammers!!!!! Avoid like a plague!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

COLOGNE, DE - Reviewed by CHARLES - 04 November 2024

" Always use Auto Europe - provide good price comparisons. "

" DO NOT USE Alamo/Enterprise at Cologne / Bonn airport. Suspicious they are running a scam and will claim that you have damaged the car even after you have dropped it off and they have given it the all clear. At least that's what happened to me and they took my €1500 deposit for an enormous scratch that they sent me pictures of 20 minutes after the guy had given the car a thorough check and said I was good to go. Luckily my credit card company has stepped in (for now at least). VERY DODGY "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by ROBERTO - 04 November 2024

" After what happened to us we checked the experience of other customers with Flextogo and alas noticed that every single customer had a similar experience to ours. Being accused of damaging the car and being asked to pay thousands of pounds for that. Now I reckon you should guarantee for the companies you list on your website as we trust you as mediator for our purchases. However in this occasion, you failed to protect us from scams perpetrated by this company and as other customers on Trustpilot highlighted, there would be difficult to trust you as a broker in the future "

" Staff was too busy with customers at the drop off and asked us to leave the car, drop the keys without checking the status of the car and releasing our deposit upon verifying everything was in order. We trusted them as the car was well taken care of and in the same conditions as it was at the start of rental. However, the following day, we shockingly found out that they still held the deposit and prompted us to complete a form as they allegedly claimed they found a scratch on the car. We immediately replied by email about the untruthfulness of the claim and that they themselves have acted against their policies by not checking the car at the drop off and we claimed that they must have been the ones who damaged the car. Luckily, after spending the whole day dealing with this ordeal, we noticed they had returned our deposit in full. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by JAMES - 02 November 2024

" As soon as we were made aware of the changes to our flights and the long delay in arrival at Stuttgart we contacted Auto Europe by telephone to confirm the new flight details and eta in Stuttgart. The lady who dealt with that call assured us that she would email Alamo to inform them in order to keep our booking secure, and confirm that with us. This obviously did not happen, hence the comments in Para 3 above. The car we reserved was given to another client because we did not arrive on the original flight, which was out of our control as we were diverted via Paris CDG. "

" Our a flight plans were changed by KLM due to poor weather causing delays. The car we reserved was not available for us when we arrived and the lady on the desk informed us it was given to another client. The reason given was that they confirmed our flight had landed and we did not arrive to pick up the vehicle. The vehicle we were given was not the same class, however we accepted it - it was too late in the evening to argue. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by STEVEN - 01 November 2024

" Super easy but a little expensive. Choice of rental companies at Hamburg was limited due to collection time "

" Easy to use the app to check in and upload payment info and drivers licence making it fast at the desk. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JOSE MANUEL - 28 October 2024

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 28 October 2024

" used for 10+ years, no reason to change "

" easy to deal with, good car, reasonable price "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 27 October 2024

" Not Happy "

" OK MOBILITY - Reservation No. #8458373 Auto Europe - Voucher No. #5593301 a The customer services receptionist was excellent, professional in every way. She clearly stated all we needed to know about the rental requirements. Unfortunately, we cannot remember her name. the check in time for the first vehicle was 11.37, and for the second vehicle was 12.25. this wasted nearly an hour due to the seat belt problem and the very inconsiderate parking in the pick-up car park She selected our first car from the available vehicles, clarified all of the damages which were present on the car, describing clearly the way we had to go to find our vehicle, gave us the car park exit ticket and the parking space number. Our vehicle was parked in a very tight space, made more difficult due to the fact that vehicles had been parked in the roadway in front of our vehicle. Eventually we got the vehicle out and into a position where we could all get in, load our luggage and prepare to leave. This was when we discovered the crucial problem, the centre seat belt in the rear had been manufactured incorrectly, such that the seat belt itself would move but the seat-belt clip to secure the seat belt in place could not, because of this manufacturing error by MG the seat belt was unusable. I had to return to the OK MOBILITY customer desk where the young lady quickly sorted out a new rental agreement and a vehicle and walked with us to the first vehicle to concur the error on the first car. The second car was also an MG HS, again she pointed out some damages and that the vehicle was overdue some service issues which the vehicle system would tell us every time we stopped and started. The vehicle had 54,379 Km on the odometer, the interior was showing this. The drivers side floor mat had worn through, the communication screen was not stable, so we had to use our personal GPS apps. As we got out of the car park it was clear that there were some other mechanical issues, as a retired automotive engineer for BMW, it sounded to me as if the wheel bearings were in bad condition or maybe the rear differential bearings were worn, or maybe both! The acceleration was very lazy and slow to respond to foot pressure. Taking all these issues into consideration, I was extremely disappointed with my experience with the MG. I hope that when I use OK MOBILITY again next year that we have a better experience. This was not our first experience of renting a vehicle from autoeurope although the receptionist could find no previous record of our rental in 2022. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HAHN, DE - Reviewed by VALTERS - 24 October 2024

" Would be good that these extras like going to other countries would be visible at the time of booking, just like full tank, unlimited milage etc. "

" No staff present when taking the car and returning. So have a dispute now about ccar cleanliness and they charged double the ammount of what was in the t&c's. We arrived earlier and still could have cleaned a little bit of dust on the matts, if they think it is dirty. Also was given automatic instead of manual. And we were charged extra for traveling to other contries, of which i was not aware at the time of booking. Had to pay 100€, couldnt say no as our hotel was already booked. So for one day of being outside off Germany cost us so much money - even if it was 5times closer than the other side of Germany. Basically, attracted us with cheap prices and charged extra later when we had no choice. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by DAVID - 23 October 2024

" as above "

" Herz have invoiced me £400+ for scratches. there were done. I drive down German autobahns ! I rang them yesterday at Stuttgart Flughafen & asked for evidence of this by email today. Nothing received. I am in the media (Bertelsmann) & shall not accept this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JOSE MANUEL - 22 October 2024

" pleased with the company "

" pleased with the company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by CHARLIE - 16 October 2024

" Absolutely terrible.! "

" Car was hired from Flex to Go in Cologne. They initially wanted 1200 Euros for the deposit which I finally managed to negotiate down to 500 Euros. I told them I had full insurance, they didnt care.! I then asked to drop off the car in Dusseldorf as I had to travel from a different airport. They emails me and said this was OK but would cost an addition 205 Euros. I called and emailed them 5 times for clarification on the drop off point and contact numbers, no one responded for 2 days and I ultimately had to leave the car in Witten and leave the keys with my client. One of the most stressful car rentals I've ever had in my life. Totally inadequate company with no proper emergency number or email address that works.! "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 7

DUSSELDORF, DE - Reviewed by JOSE MANUEL - 09 October 2024

" The Team is always helpful "

" Good Experience with the team of Wheego "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MAXIMILIAN - 07 October 2024

" Price and car were good, the service very bad. "

" OK mobility staff spoke neither German nor English very well. Indeed, the staff member at the counter did not speak at all because I believe she had some kind of throat infection. The petrol tank was not full, even though the rental was from full to full. This caused me invonveniece and concern, as Ihad to photograph the level (again ebcause the staff in the garage were oretty useless and spoke no English or German). And at drop-off I had to go back to the counter to make sure I wasn;t charged extra. In addition, the OK Moblity office in FRA T2 was closed, so I had to take a bus to T1. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by TIM - 06 October 2024

" Booking with Auto Europe was as always good. And when I had a problem they were much quicker in replying than the car hire company. "

" I was unfortunate, and they're probably better than this usually. Was supposed to collect car from Frankfurt airport Terminal 2, and chaos in the airport on that day meant that it took an hour to get from Terminal 1 to Terminal 2, only to find the Wheego desk empty and a sign instructing me to go and look for someone back in Terminal 1. The car itself looked OK, but when drove away I thought the gearbox felt heavy, but assumed it was a characteristic of the car. Part way into the journey the gear box began to jam - it was not possible to change gear without stopping the car, deliberately stalling it and pumping the clutch. Contacted Wheego and agreed that I would cut short my trip and attempt to get the car back to the airport a day earlier than intended, then book into a hotel for the last night. I did that, got back with great difficulty and many stops. On the way back, an oil light came on as well (an unrelated problem). Wheego has not apologised or offered any refund. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by PAUL - 03 October 2024

" The pick up process was really slick. The car was well presented and clean "

" The car pick up process was probably the most efficient and straightforward I have experienced for a very long time. Really good start "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DEREK - 01 October 2024

" The Hertz agent at Munich seemed to have difficulty in recognizing the voucher and it looked at one point as if he wasn't going to accept it. I pointed out the Hertz rental number and seemed OK after that. Once again a good price from Auto-Europe. "

" Once again it was a decent service but not fantastic. I had reserved a standard car and ended up with a fairly large SUV. The size caused problems during our hire period especially in small underground hotel car parks. The car itself was a plug-in hybrid with a no charge in the battery and no instructions how to charge it. Why bother with a hybrid when it can only use petrol? A single sheet with basic instructions would have been very helpful. Taking the car back at Frankfurt was easy and very efficient "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by ANDREW - 01 October 2024

" Experience with Autoeurope was as every other time I have use,efficient, easy and provided as requested "

" VIVIEN ONBTHE ALAMO DESK WAS BRILLIANT, CALM, REASSURING AND POLITE. PICK UP WAS EFFICIENT, CAR WAS REALLY NICE AND EXACTLY WHAT WE REQUESTED. WON'T HESITATE TO USE ALAMO AGAIN "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PAUL - 30 September 2024

" Will always recommend auto Europe, my go to hire car company, won't use flex to go again, as above "

" Only problem is it's taking a long time to get my holding money on my credit card back, and clear my account back, considering it was all cleared on checking and returning hire car, without any issues , did try to hard pressure extra cover payment when picking up hire car, unlikely to use again. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN - 29 September 2024

" It was an easy site to use but I ended up paying much more than I expected, due to the late collection surcharge. "

" I was not aware that if my flight was delayed and I couldn't collect the car by 22:00 there would be a 40 euro charge. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARTIN - 29 September 2024

" We have hired cars from our company's but the service we received from thrifty was by far the best. "

" The whole process was very easy and fast counter staff were very helpful and friendly "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by ÖZGÜR - 29 September 2024

" Always very competitive prices and multiple alternatives with AutoEurope "

" Very smooth transition at the pick up. Friendly staff who positively agreed to extens the return by one hour. Very decent car. Clean. All good. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHANI - 26 September 2024

" Easy and cheap booking. Had all the necessary confirmations. "

" Quick and efficient. No problems at either end. Little confused when returning vehicle to 'assured' at the airport and no confirmation of return is given straight away. It would have been helpful to know the process in advance but in the end no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 25 September 2024

" Good choice of hire companies. Have companies at most destinations we seek to hire at. Free cancellation up to very near vehicle pick-up. "

" Very quick service...perhaps too quick as did not get time to assimilate everything that I was being told. Had to rely on my previous experience of car hire overseas. Felt rushed. Didn't feel comfortable reading the hire contract documentation before signing. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANIKE - 24 September 2024

" Overall experience was very good. "

" Amelie at the counter was very nice and helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by NOUMAN - 23 September 2024

" Autoeurope staff and customer support are awful. They treat completely inhuman, unprofessional and rude. They even don't know basic ethics of treating humans as humans. "

" Flex to go was awesome. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ANDREW - 23 September 2024

" OK "

" OK! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

COLOGNE, DE - Reviewed by DUNCAN - 23 September 2024

" Very good. No complaints. Excellent service from Batuhan Serdar. "

" Car checks-ins could be quicker. The US seem to be quicker at this than the EU. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LIAM - 21 September 2024

" . "

" Not a great experience this time around, firstly our flight was delayed which meant the counter was closed by the time we arrived. There are other rental counters open 24/7 literally 5 meters away, it's not too much to ask to hand the keys over to one of those. Next, I receive a bill after the rental for supposed damage amounting to €1500. Thankfully, I took pictures of the cars condition at the start of the rental so the claim was very quickly squashed. Very slimy behaviour. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by RICHARD - 17 September 2024

" I am still waiting for a £240 refund for an overcharge when I upgraded my car. I feel misled about the size of the cross border fee, which was not mentioned on the website during booking and was only quantified when I raised a query. Unfortunately, OKMobility later charged double. "

" OKMobility charged me 108 Euros cross border fee. AutoEurope had quoted to me 53.55 Euros. This is a significant expense and over double the price I expected. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

KARLSRUHE, DE - Reviewed by ALEXANDRA - 15 September 2024

" Very easy and stress free with no hard sell. We had a free upgrade to a nicer car, so very pleased with the service "

" Very easy and stress free with no hard sell. We had a free upgrade to a nicer car, so very pleased with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOETTINGEN, DE - Reviewed by MICHELLE - 10 September 2024

" Excellent process, communication and customer service. The whole process was stress free from start to finish. "

" Excellent staff, very helpful and an excellent car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by STEVEN - 08 September 2024

" The experience was not pleasant "

" The staff were very slow to process the car hire, despite all information already submitted. The car was not in a good state of repair and the charges for cross border travel were not clear and the cleaning feels added after 10 days hire felt like something that should be included in the hire price. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by AHSAN - 06 September 2024

" We hired a car from Alamo Car Rental (NH COLLECTION HOTEL ARNULFSTRASSE 2 MUNCHEN, GERMANY) on 17th August, 2024. We returned the car the following day on 18th August. While returning the car at the same location it was noted by the person in charge that there were minor scratch marks visible on the right-side plastic wheel caps. There were no marks observed on the left side plastic wheel caps. There was contradiction as in the rental agreement, it was written as " Left Front Wheel Scratch: Felge fahrer seite vorne kratzer " but no marks observed in left front wheel caps rather marks were seen on right wheel caps. Please see the evidence of the pictures taken when the car was returned. By evening same day, they charged 1050 euros our debit card without even sending us an invoice. A set of 4 plastic wheel caps when I checked online for that car was 25 euros only. There has been no damage to the car whatsoever other than this minor scratches to the plastic wheel caps as can also be verified from the report (Inspection Report.jpg) attached. We are very upset and highly disappointed as there was no mail to even notify us that we have been charged this amount from the card. We only realised it much later when we were checking our bank statements. We made repeated calls to the car rental office to understand why this happened and were very confused, but the calls did not get through. Our rest of the holiday was spoiled due to this. We happened to visit Nuremberg airport on 26th August and there we went to the Alamo office where we explained this to the person at the Alamo office (Enterprise). He verified that 1050 euros (250+800) were deducted and admitted that it is a mistake as the charge should be around only 25 euros at max even if the wheel caps were scratched. He asked us to send this mail and assured us it will be followed through. So far, we have made several phone calls and Witten many emails. There is no response at all. This is an act of loot. This is deception and violation of consumer protection rights according to EU consumer protection law section 2011/83/EU, section 2005/29/EC, section 93/13/EEC. "

" We hired a car from Alamo Car Rental (NH COLLECTION HOTEL ARNULFSTRASSE 2 MUNCHEN, GERMANY) on 17th August, 2024. We returned the car the following day on 18th August. While returning the car at the same location it was noted by the person in charge that there were minor scratch marks visible on the right-side plastic wheel caps. There were no marks observed on the left side plastic wheel caps. There was contradiction as in the rental agreement, it was written as " Left Front Wheel Scratch: Felge fahrer seite vorne kratzer " but no marks observed in left front wheel caps rather marks were seen on right wheel caps. Please see the evidence of the pictures taken when the car was returned. By evening same day, they charged 1050 euros our debit card without even sending us an invoice. A set of 4 plastic wheel caps when I checked online for that car was 25 euros only. There has been no damage to the car whatsoever other than this minor scratches to the plastic wheel caps as can also be verified from the report (Inspection Report.jpg) attached. We are very upset and highly disappointed as there was no mail to even notify us that we have been charged this amount from the card. We only realised it much later when we were checking our bank statements. We made repeated calls to the car rental office to understand why this happened and were very confused, but the calls did not get through. Our rest of the holiday was spoiled due to this. We happened to visit Nuremberg airport on 26th August and there we went to the Alamo office where we explained this to the person at the Alamo office (Enterprise). He verified that 1050 euros (250+800) were deducted and admitted that it is a mistake as the charge should be around only 25 euros at max even if the wheel caps were scratched. He asked us to send this mail and assured us it will be followed through. So far, we have made several phone calls and Witten many emails. There is no response at all. This is an act of loot. This is deception and violation of consumer protection rights according to EU consumer protection law section 2011/83/EU, section 2005/29/EC, section 93/13/EEC. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 2

MUNICH, DE - Reviewed by ANTHONY - 06 September 2024

" Very good and efficient service. "

" The only slightly negative point is that I had paid for a car with GPS as part of the cost but the initial car they gave me didn't have GPS as they did not have the GPS request on their system. But they remedied it straight away. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 02 September 2024

" Same as above with on the day £91 additional charges not welcome..! "

" Additional £91 needed to drive from Munich airport into Austria was unexpected as never had to pay this before. Used to all be covered in your charges so now nervous to book with you again after using successfully for many years..! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

HAMBURG, DE - Reviewed by KIRSTEN - 31 August 2024

" Nice and easy "

" Nice and easy and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RAYMOND - 31 August 2024

" See above comments "

" I did not receive a final invoice or any check off document when car was returned. This is not satisfactory "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by DAVID - 30 August 2024

" We have had really good experiences before. It is unclear how we could have been allowed to spend our money with a firm that then would not honour the voucher. "

" Alamo had wrongly put a stop on us renting vehicles. This related to a previous dispute that they have subsequently agreed had been resolved. It was therefore their error. As a result we had to spend a further £900 on renting a car with Europcar. We therefore lost all our money relating to the AutoEurope voucher. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by TIMOTHY - 30 August 2024

" Great service again from autoeurope "

" Really easy pick up and drop off process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by SVEN - 28 August 2024

" Would not accept my credit card without a Pin. I never had or needed a PIN for this card in 20 years. Instead was offered to book as a walk-in customer at more than 167% the price, using my debit card for the deposit. Feel ripped off. "

" Would not accept my credit card without a Pin. I never had or needed a PIN for this card in 20 years. Instead was offered to book as a walk-in customer at more than 167% the price, using my debit card for the deposit. Feel ripped off. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by DAYLE - 26 August 2024

" We were very happy with the car and once we found the drop-off location, the process of returning the car was straightforward. "

" Having made the booking some months in advance, and based our plans on the ability to drive from Germany to Poland, we were worried when the agent told us that I was unable to drive without an international driver's licence. This was eventually resolved, and after that, the agent was very helpful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HAMBURG, DE - Reviewed by WILLIAM - 26 August 2024

" It was the worst car hire experience of my life. "

" When we arrived they didn't have our car so tried to charge us for one big enough for my family and luggage in the category above with a Euro 400 upcharge. The staff were incredibly rude as well. Refused a refund too. We left and hired a car direct with Hertz as we were so offended by how we had been treated. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by JONATHAN - 25 August 2024

" Pick up and drop off were great. The car was great and just about fitted us and three large bags! "

" The car we booked was a little smaller than we wanted and a small upgrade to a slightly larger vehicle would have required a further payment of 298 euros *sigh* The car that we stuck with was usable though, and a lovely car to drive although it did have some tyre noise. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

COLOGNE, DE - Reviewed by JAMES - 23 August 2024

" The rental all went smoothly. The main problem was leaving the airport and returning the car at the end. The signs at Cologne-Bonn airport need to be much clearer to remove the stress at each end of the process. I can't be the only customer who has experienced this. The counter staff went to great lengths to assist me in this, but it is very easy to take a wrong turn. "

" The rental all went smoothly. The main problem was leaving the airport and returning the car at the end. The signs at Cologne-Bonn airport need to be much clearer to remove the stress at each end of the process. I can't be the only customer who has experienced this. The counter staff went to great lengths to assist me in this, but it is very easy to take a wrong turn. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by JAMES - 22 August 2024

" Great service and no hassle. Car was excellent and very economical. On return I am always nervous as you hear so many horror stories from people being charged for damage they didn't do, but I had no problems at all. The staff on return were very efficient and I was on my way in no time, I have returned rental cars before where they are going round the car with torches and everything looking for something to bill you for but not here, they check the fuel and take a quick look at it and if you haven't damaged the car you are good to go. Would use them again "

" They didn't have the car I booked when I arrived but they did upgrade me to a bigger car. Not exactly a problem but the car I got was a huge estate and wasn't the easiest thing to park or manoeuvre in tight spaces. It was a lovely car though and drove fantastic, it's just that I booked more than six months in advance and didn't get the car I booked, that is the only fault I could find with my whole experience. The pick up and return went smoothly and I found the staff very helpful and friendly. I wouldn't hesitate to use them again "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALAN - 22 August 2024

" . "

" Vehicle was only partially filled with fuel. I've had to pay for the difference out of my own pocket. Hertz have charged me for an extra days rental. I actually returned the car several hours early. I've emailed Hertz will supporting documentation and photos but no answer. Normally they are very good but this rental has been a disaster. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by FRANK - 22 August 2024

" Friendly, professional and with courtesy. "

" Friendly, professional and with courtesy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BREMEN, DE - Reviewed by IMKE - 21 August 2024

" I enquired with both Keddy and Autoeurope if, as a holder of a UK drivers license, I needed an international license. I was told that I did. When picking up my car in Bremen, I did not. Very confusing and last minute stressful "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by INGO - 17 August 2024

" Still one of the best sites for price comparisons for car rentals. "

" Quick and efficient checkout of vehicle. Friendly staff and good prices. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ANDREA - 17 August 2024

" great service. all ran smoothly "

" great service in Berlin, good car, conveniently at airport , quick and efficient check in and drop off. thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by FIONA - 16 August 2024

" As above "

" We were double charged at the desk which I discovered after my return. I currently am having to dispute this with the company and my bank. Extremely unhappy with the customer service which is practically non existent. Its almost impossible to contact the Stuttgart office after returning a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by DAVID - 16 August 2024

" All went very well "

" Car collection went very well. Nassir was a great help. Car return was very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BRIAN - 16 August 2024

" Slow queue to pickup, otherwise fine. "

" Slow queue to pickup, otherwise fine "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 15 August 2024

" Csscscscsvs "

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Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

COLOGNE, DE - Reviewed by MATTHEW - 13 August 2024

" Unpleasant. Hidden charges. Poor drop off service "

" There were hidden charges, I was not told that not having a credit card would lead to additional charges. Likewise for driving the car to Belgium. A complete joke. I was also accused of stealing the vehicle after I had dropped it off at the airport. The person who a dropped the keys to at wheel clearly hadn't communicated to the company that the vehicle was returned "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by TIMOTHY - 12 August 2024