GLOBALRENT GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by ALEXANDER - 02 November 2022

" As above "

" The car was excellent. Pick up was fine and easy, although the excess waiver seemed more expensive that previous rentals. The drop off was a touch un-nerving as there were hardly any people there and it was simply leaving the keys in the ignition and no check in etc. I appreciate that this is not directly under the control of the hire company but it still needs addressing. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TREVOR - 20 September 2022

" Not very good at all. Had to wait ages for collection and then the probs with the cross border fee. Vehicle was pretty good but very quickly showed tyre pressure was down so had to check and adjust for safety "

" They charged me a cross border fee of 37.40 when my auto Europe voucher stated it would be 17.87 euros and when this was shown they said it went up in April and to take it up with you which I am now doing. Not very good at all!! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by MARK - 02 September 2022

" very good apart form the insurance hard sell. "

" Were unwilling to accept that your insurance was adequate. I have taken out full insurance with yourselves. Was persistently trying to sell me more insurance. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MAGDEBURG, DE - Reviewed by PAUL - 25 August 2022

" Overall, good, just waiting to get my deposit back. It's still on hold in my account. "

" It was great, although I had to ask them to clean the car when picking it up. To their credit, they did very quickly, and were apologetic. The only issue is that I haven't received my deposit back yet. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 18 August 2022

" Longer queue than usual but otherwise good "

" Global now part of enterprise along with Buchbinder. With 3 companies at one desk service is very slow "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by ANDREAS - 03 August 2022

" Steffi at the counter, she was actually the best giving me a super service. It was handled/mamaged thru' Europecar. Many thanks,Steffi!!! "

" Best service ever and even gotta nice vehicle which I absolutely adored. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JAMIE - 22 June 2022

" Initial booking easy and appeared good value. Final cost more than tripled so far. Hopefully can be resolved without fuss. "

" I have had to raise a case with Europcar. I paid you £170 and confirmed top insurance. At the airport i was told the car I had was too small. So I had to upgrade. I was then told I did not have top insurance. So I had to pay another £482. Now I am back in the UK I am now being charged another £86. The total for 3 days hire in total is now £738. This is no where near my original payment. I appreciate I paid Austria crossing and 2 additional drivers. However I feel I have been ripped off. If you can offer some assistance it would be greatly received. Even the man at Europcar Bristol said it seemed high when I raised the complaint. I'm not a happy customer at the minute. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by FABIAN - 16 June 2022

" Good price "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JOHANNA - 11 June 2022

" no comments "

" Fast efficient service. Received upgrade to C-Class Mercedes. Lovely clean vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by CHRISTOPH - 06 June 2022

" excellent car and service "

" excellent car and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MARC - 26 May 2022

" This was a replacement booking for one (with Sixt, voucher UK5218217 ) that I had to cancel because my earlier flight was cancelled. I could not get hold of Sixt at all on the morning of 20 May, and relied on AutoEurope letting Sixt know that I would arrive on a later flight. However, I was told that because the cancellation was at short notice, I would lose all money. As a long-time and regular customr I'm quite appalled at that poor level of service from both AutoEurope and Sixt, especially since you both had the flight details and knew the flight was cancelled. I request a refund for that booking. "

" Perfect experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 14 May 2022

" Generally good buy Autoeurope gave me the wrong price for the cost of cross border travel. Had to pay more than stated on your voucher "

" Globalrent desk was closed and booking passed on to europcar "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by MARIA CAROLINA - 28 April 2022

" Euro car and Global rent should better communicate : .I waisted a lot of time until I got the car. Luckily I wasn't on a business trip this time "

" When I asked at the desk about the insurance I booked,it was no where showed on the computer and staff couldn't tell me anything about it Had to add an assurance to take the car . I was not happy "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 26 April 2022

" Good user-friendly website, no problems at all "

" Trouble-free throughout. No wait at check in, process efficient but could have been friendlier. Return procedure rapid and without stress. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by ANTONY - 30 March 2022

" The car was not full of petrol when collected. "

" The Globalrent desk was closed and I had to wait 30 mins to be served at the alternative desk. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by ELIZABETH - 21 February 2022

" YOU MUST PROVIDE A VEHICLE THAT YOUR CUSTOMER HAS TAKEN THE TIME TO BOOK, ESPECIALLY IF THEY HAVE BEEN SPECIFIC ABOUT WHAT THEY WANT ! "

" I specifically booked an estate vehicle as we were 5 adults with ski bags. No such car was available. The counter staff said 'the vehicle is being cleaned and we are awiting the keys'. This turned out to be a complete lie - there was no estate car on site, and they didnt know how long it would be. We had to get a supervisor involved to be told the truth - terrible. We were offered a BMW coupe - would Europcar agreed would be too small. In the end we had to take a 9 seater VAN. This was a terrible vehicle, not something I wanted to drive and couldnt be parked in my apartment basement parking. We were 45 minutes later than scheduled to depart to resort and it was a terrible experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NICHOLAS - 10 February 2022

" See point 3 above "

" Basically the car barely started. I thought, given Covid, maybe it had not been started in a while. But then we got to our destination after a decent drive, and when we next tried the car it would barely start again. This experience happened every time. Then it nearly didn't start at all (took 20 mins) and we felt like we were going to get stranded and miss our flight. Not good. Nick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by JOHN - 06 February 2022

" My comments above explain. I do not understand how the car is not held if paid in advance and I do not understand having to pay additional cover for zero excess at the counter "

" Globalrent counter was not open but the rental was handled by auto car which was adjacent. However I did not get the car I had booked as I did not collect the car until a few hours after I had booked it. I do not understand this as I had fully paid for the rental in advance and I would consider the car to be available all the time during that rental. I had to pay for an upgraded car to get an automatic replacement. I also wax not happy that I had paid all the insurance to cover all excesses in advance but had to pay further cover for all the excesses at the counter "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JOHN - 10 January 2022

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DARREN - 16 December 2021

" Terrible "

" No rental desk for global at Frankfurt airport terminal 2. They have closed, finally found I needed to go to europcar, to then find out no car available and booking was not confirmed, rude counter staff all they did was to rubbish global, complete mess took 1 and half hours to sort out, will not be using you again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by BRETT - 29 November 2021

" See above "

" Desk closed at reception. No contact with any globalrent person. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by PAUL - 12 November 2021

" Nothing wrong with the car – a Renault Megan. However, I did find the fact that so many small marks/scratches had been listed a pain to check before driving away. Just as well I took photographs all round the car otherwise I would have been facing a repair bill for one scratch that had not been listed. All of the scratches and marks were very minor. "

" At the airport, global rent customers were asked to go to the europecar desk. After a small weight I was looked after by a very efficient salesperson. The car she allocated to me had a lot of scratch marks listed on the rental sheet. This meant that when I reached the car I had a lot of checking to do, and in fact I took photographs all around the car as there was no representative of the rental company there to help. It was just as well that I did because on return of the car 10 days later the checker found a scratch which had not been listed on the rental sheet but fortunately I had a photograph of that same scratch at the time of pick up. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by DEREK - 06 November 2021

" Always a good price "

" All went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALEX - 31 October 2021

" The cost of care hire has increased considerably over the last two years (the time since my last journey). I will consider alternative options for the future. With a house in Austria, I usually travel over there via Munich several times a year. When I travel over with my family it has always been cheaper to drive the whole way myself. However, when travelling alone, it has been cheaper to fly. This time, however, it would have been cheaper for me to drive the whole way on my own than to fly and hire a car. "

" It is hard to write about Global Rent as having booked with Global, the actual dealings I had were with Europcar. The counter staff at Europcar were very helpful. However, I asked if I could pay the excess waiver (not wanting to incur a significant excess should any damage be caused to the car during the rental) but was told that this would not be needed as I would already have it with Global. I asked twice as I do not believe I had paid for it. As it happens, no damage was caused to the car but I would have been very unhappy had I been charged in such an eventuality. As for the car, there was a fair bit of superficial damage to the car, all of which was recorded on the Europcar documentation. However, the car was basic. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by NAVEED - 03 November 2020

" Always great service and better price compared to others. "

" Great Service and good car... Smooth traction "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by CHRISTINA - 24 October 2020

" Competitively priced. No fuss "

" Quick, friendly and efficient as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by LUKE - 04 October 2020

" x "

" x "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by TIMOTHY - 01 October 2020

" OK "

" Car displayed a warning that an oil change was needed a day after a two week hire began. We had to spend 2 hours to change the vehicle. We emailed to request compensation but received no reply. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by IVOR - 30 September 2020

" High remarks achieved. "

" Overall an effective and efficient service. Unfortunately the incoming flight was delayed by three hours and the rental was passed to Europe Car. The SUV requested was not available and the car substituted was an estate Europe car. I should have much prefered a SUV but the replacement car was acceptable. The check-in clerk advised that the car would have a free tank of petrol which was much appreciated. I specifically asked that I could return the car empty without a charge. This was agreed. I did however return the car half full of petrol. Overall, an excellent rental of 19 days. Well done. I shall certainly use your agency again. Regards Ivor "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by SIMON - 20 September 2020

" Question 2 and 4 are the same "

" Not the car I wanted and the auto cruise did not work "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by FRANZ - 19 September 2020

" Poor customer service "

" We misread ID details required for pick up and only had credit card which had been used for actual payment, but unfortunately that was in my wife's name. We tried to telephone you during office hours for assistance, but there was no answer. We were forced to pay a further €260 to rent the car. We had filled the car up on the day before drop off, but there wasn't another petrol station near the airport to top up it up to full again. It would only have needed about £15 of petrol as it was 5/8 full. Today, £63 has been deducted from our credit card, with no communication to explain this. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by WILLIAM - 16 September 2020

" Correct car needs to be ready. Staff needs training. "

" If book a car of a certain size, that's what I want. NOT something twice as big. NO EXCUSES. This car was booked a while a go, so you knew I was coming and should have got your self organised. Failure to plan, plan to fail. The rental assistant gave very unclear instructions as how to pick the car up. I found the correct, but then, as it turned out, ask for the keys at a completely unmarked cabin. That part I wasn't told. I little more care would have saved me hassle and afforded a better score. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by PATRYCJUSZ - 10 September 2020

" Useful "

" Great staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by LEE - 10 September 2020

" As always everything is excellent, I don't even bother to shop around these days. "

" Global are great. Very efficient and helpful, never try to push extras, as a lot of other companies do. Pick up and drop off is always super quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by DONATAS - 02 September 2020

" Easy booking with best prices I could find. "

" I booked the car in Frankfurt for 1PM. Arrived at the location to find the doors locked with no one around. There was a note on the door saying they are closed for lunch 12-2PM. Called the company to ask whats going on and was told by the operator that there is nothing she could do. After the call I knocked on the door again and managed to get someones attention just to be told again that its lunch time and I can't pick up my car even though my booking was for 1PM. I insisted I needed my car so the person reluctantly let me in and processed my booking with lots of bad attitude and borderline rude. The car was not ready so I had to wait even more so it would be vacuumed and cleaned. The experience was not pleasant at all, I will not use the company again and would not recomend to anyone else "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BERLIN, DE - Reviewed by DARIUS - 18 August 2020

" very pleased with autoeurope. Despite short notice very good deal, definitely will use again and again. "

" Speedy rental, no car group originally booked but given good upgrade. Car could be cleaner in and out. Overall very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by ROD - 18 March 2020

" Flybe flight was cancelled. Stuttgart was able to postpone my car for twelve hours. Thank you. "

" Flybe flight was cancelled. Stuttgart was able to postpone my car for twelve hours. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by WILLIAM - 10 March 2020

" I would use this company again "

" Staff were very friendly and helpful car was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 29 February 2020

" Brilliant "

" Efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 26 February 2020

" Per above. Please send me a discount voucher to rectify my bad experience. "

" The vehicle had a fault with the rear seatbelt which meant it had to be changed which wasted 40 minutes of my time. These 40 minutes were also crucial because they were the difference between getting our ski hire the day before ski school and not. Not good at all. And the lady on the rental desk was brusque and rude. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 2

MUNICH, DE - Reviewed by KEVIN - 22 February 2020

" I booked a car for five days, but my flight was delayed by 24 hours, so I did not need the first day of my rental. I called the Auto Europe customer service line to let them know I would be picking the car up late. They told me that picking up the car late was not possible, and that my reservation would be cancelled, but to fill out an online form to seek a refund. I did this, only to receive a form letter several days later telling me that I was not eligible for refund because my reservation was cancelled less than 48 hours in advance. I do not understand why I couldn't just pick up my rental late. I had paid for five days, and still wanted to use four of them. In the end I rented a car from another vendor for those four days, and ended up paying AutoEurope for nothing. "

" I did not interact with GlobalRent, because my reservation was cancelled by AutoEurope. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by ROBERT - 19 February 2020

" Very happy for Auto Europe "

" I was originally allocated a Dacia, which had the be swapped before leaving the airport as the boot wouldn't open. I was reallocated as Peugeot 308 Estate which was fine. I had a very unsatisfactory issue on returning the car when an over zealous check inoperative tried to charge me for a scratch on the rear offside wheel arch that was barely 1 cm in length. Harsh words were exchanged because: 1. It was well inside the permitted size of a scratch 2. The car had been driven straight to a private house with no stops and parked in isolation on a huge drive. after that the car was again driven to a private car park and left in isolation for week before return to the private house;in both those case the car was driven non stop so it was impossible that the vehicle had been scratched during may rental. The operative quickly backed off, saying he wouldn't report it, which I found quite patronising because he was acting outside of his remit and trying to rip me off. Not happy sums up my feelings. I can supply photos if required. I have another booking with Global and Munich Airport on 29 Feb and I will he raising this issue directly with them at the collection desk "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 7

DUSSELDORF, DE - Reviewed by SIMRAT - 17 February 2020

" It was easy to rent a vehicle through the website. I opted for a medium sized car (ford focus or equivalent) with automatic transmission and navigation. I was given a larger car and this was a nice bonus. I was surprised at the additional cost for the advanced insurance (I had already paid for the basic insurance) but the risk without the advanced cover didn't seem worth it so I paid the additional cost to save myself from any unnecessary expense in the unfortunate event of something going wrong. Overall, a great car and no waiting around so thank you! "

" It was easy to rent a vehicle through the website. I opted for a medium sized car (ford focus or equivalent) with automatic transmission and navigation. I was given a larger car and this was a nice bonus. I was surprised at the additional cost for the advanced insurance (I had already paid for the basic insurance) but the risk without the advanced cover didn't seem worth it so I paid the additional cost to save myself from any unnecessary expense in the unfortunate event of something going wrong. Overall, a great car and no waiting around so thank you! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NILS LUDVIG - 17 February 2020

" The team at GlobalRent is very helpful and service-oriented. We had a few questions afterwards and e-mailed them. The answer was quick and informative. Strongly recommend GlobalRent as an agency! "

" The team at GlobalRent is very helpful and service-oriented. We had a few questions afterwards and e-mailed. The answer was quick and informative. Strongly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ANTHONY - 24 January 2020

" In fairness, I have always used Auto Europe for my car hire, which includes trips to the Czech Republic and the USA, and never had problems like I had this time, and no doubt will use them again "

" Very poor experience. I arrived at the car hire desk at 10.45 but did not get the car until 12.15. In fairness I did not realise that I had to collect a ticket and join the queue until at least 3 people had got in front of me. Even then, Having spoken to other people waiting, they had all been waiting for at least 1 hour. There were only two people on the desks and then one disappeared for 20 minutes leaving just one serving. Absolutely dreadful. I will never book with these again "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by STEPHEN - 22 January 2020

" OVERALL VERY HAPPY WITH HIRE EXPERIENCE "

" everything was very efficient "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GRAEME - 05 January 2020

" As above: Vehicle was not ready on time. I was advised to go for a coffee or a 'meal'. Zoran Simic was friendly and professional but errors were made by someone. Vehicle was ready about an hour late but it was not what I had ordered. I ordered a 9 seater but it only had 7 seats (2 had been removed by unknown persons). I ordered a manual as an automatic is more difficult to drive if in snowy conditions. the vehicle was an automatic (which was termed as a free upgrade !!!! ). Only the €10 charge for travel cross border (to Austria) was removed... but no other compensation. A smaller vehicle was also offered which would not fit the baggage and passengers so totally unsuitable. I have yet to spread these events on social media as you at least expect to get what you order. "

" Vehicle was not ready on time. I was advised to go for a coffee or a 'meal'. Zoran Simic was friendly and professional but errors were made by someone. Vehicle was ready about an hour late but it was not what I had ordered. I ordered a 9 seater but it only had 7 seats (2 had been removed by unknown persons). I ordered a manual as an automatic is more difficult to drive if in snowy conditions. the vehicle was an automatic (which was termed as a free upgrade !!!! ). Only the €10 charge for travel cross border (to Austria) was removed... but no other compensation. A smaller vehicle was also offered which would not fit the baggage and passengers so totally unsuitable. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by OSCAR ALEJANDRO - 02 January 2020

" Overall information not clear. The car was in my opinion of a much lesser spec that what I had in mind when I rented. "

" When i arrived to collect my rental at the desk the original car I expected wasn't available. I don't think the car I got in turn was up to the standard I expected even though it was on the same category. The tank was not full when I collected the car at the car park and I did not know how to return the car once I finished. I was told a representative would be at the parking lot but that wasn't the case. I had to fill in all information and leave the keys in a box at the parking lot. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by RICHARD - 25 December 2019

" I will be using again in the New Year. "

" The best service I gavd received from a hire car company at Berlin. No hassle fast collection and drop off, no haggling over extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ANTONIUS - 23 December 2019

" When booking could only book one driver and that was only the credit card holder. Other scenarios are wanted The rest was ok "

" When booking could only book one driver and that was only the credit card holder. Other scenarios are wanted The rest was ok "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by PETER - 22 December 2019

" None "

" On drop off the vehicle was checked and everything was in order. I asked for a receipt confirming this. I was told that I would receive it by email. However I have not received it. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by BRIAN - 20 December 2019

" Great all around "

" Loved it, the staff were great and the car was great too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by JAN PETER - 17 December 2019

" Price was competitive which lured me in. Did not get the vehicle I booked. Got a van instead of a focus. I had read about this practice on the internet but thought it would not happen to me...... "

" I booked a ford focus or equivalent and was given a van..ford transit courier . Very noisy, extremely basic. High sided and sensitive to side winds. Not a great sitting position either. Staff insisted the courier was in the same group as the focus. Humbug. Golf or Astra would be...not a van. Even a fiesta eco was offered...which is tiny. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DUSSELDORF, DE - Reviewed by JOSE MANUEL - 16 December 2019

" im satisfeid with all the dealing of the rent car "

" im satisfeid with all the dealing of the rent car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 12 December 2019

" Very happy with the service I got from Globalrent "

" Very happy with the service I got from Globalrent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - 25 November 2019

" no other comments "

" Staff tried hard to upsell the fuel options, which might be offputting to some. I knew i'd use only 1/3rd a tank of fuel so it was ok to fill up and return full. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ADRIAAN - 23 November 2019

" Everything was how it should be. A perfect experience in booking "

" Nothing went wrong - everything was how it should be. A perfect experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by AYDIN - 15 November 2019

" It seems like Globalrent was cheaper because they do not hire people to man the counter. Will go with another company next time, even if it is slightly more expensive. "

" The queue was very long and there was only one person serving. It took me more than an hour to pick up the keys and go to the car. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PETER - 05 November 2019

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by BIRGIT - 02 November 2019

" very satisfied, regular renting car via autoeurope "

" friendly staff, quick service, good care "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JULIAN - 22 October 2019

" I returned the vehicle at Frankfurt airport at 5.00 in the morning there was nobody to assist or to check the condition of the vehicle. I had absolutely no problem with the car during my two day rental. Now I have received an email from Buchbinder/Global Rental claiming there is new damage to the vehicle. If true, then this damage occurred AFTER I returned the car. I repeat there was no incident while I was driving the car. I am very disappointed and angry that the company had no staff on pick up or on return. At present they are holding my deposit. I have never in my life damaged a rental car and did not this time either. "

" I collected my car in the dark at 21.30 at the airport in Berlin. It was impossible to properly check the condition of the vehicle. The only staff member was at a desk 200 metres away. The windscreen wipers were old and inadequate. The vehicle had several marks and dents, which were noted on my papers "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by DAVID - 17 October 2019

" Very smooth and effortless experience. "

" Very smooth and effortless experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GEORGE - 14 October 2019

" Everything excellent, bar the stale smell of cigarette smoke! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HAMBURG, DE - Reviewed by DINO - 13 October 2019

" Overall I'm very happy. Just one thing is the security deposit, atleast before payment is made online, you should make it alot more clearer that such a big security deposit is needed. It's really frustrating getting to the counter to pick up the car and only then you are told that you need a €1200 security deposit. "

" Overall I'm very happy. Just one thing is the security deposit, atleast before payment is made online, you should make it alot more clearer that such a big security deposit is needed. It's really frustrating getting to the counter to pick up the car and only then you are told that you need a €1200 security deposit. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by MICHAEL - 12 October 2019

" Excellent. Very pleased with the car we hired. "

" Easy to book online. Excellent service at the desk by friendly staff who were very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 10 October 2019

" There is ALWAYS more damage on the cars than listed at the desk. If you did not check and register extra damage in garage they assume you have done it, as they did when i checked car in, then i produced the extra damage register and all was then ok. Garage always very dark, hard to see any damage. IT would appear to be a way of making more money. "

" There is ALWAYS more damage on the cars than listed at the desk. If you did not check and register extra damage in garage they assume you have done it, as they did when i checked car in, then i produced the extra damage register and all was then ok. Garage always very dark, hard to see any damage. IT would appear to be a way of making more money. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by MICHAEL - 04 October 2019

" Very positive. Better than recent experience with Alamo in France, which involved large unwarranted extra charges and which I am still contesting - I hope with Autoeurope's help.. "

" Efficient; good car; good value: altogether straightforward. Only negative point: the pickup location in a Frankfurt Airport multistorey was very poorly lit, so it was hard to check the condition of the car properly. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ADAM - 02 October 2019

" Really good. Nice and easy with good prices "

" Decent. Tried to push an upgrade on us at the desk and seemed less eager to help once we'd refused it, but good apart from that. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RICH - 27 September 2019

" Best insurance inclusive deals on the market "

" Great staff and competitive prices "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ANDREW - 26 September 2019

" Good process of booking and wide choice of cars at good prices. Would have got 10 except for being associated with globalrent "

" Beware. They have tried to charge €1200 damage charge for a 3cm kerbed wheel without providing any evidence. Customer service is very poor. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ALASTAIR - 24 September 2019

" Overall, a straightforward uncomplicated care hire. "

" Drop-off point Berlin Tegel airport was poorly signed. Disappointed that the car provided had no cruise. control, but not a major problem. Otherwise everything was fine. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

HAMBURG, DE - Reviewed by MOHAMED - 22 September 2019

" Very satisfied it was very smooth. "

" It was easy and quick to book it, to find the desk at the airport and to collect the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 21 September 2019

" Auto Europe great but global terrible "

" Vehicle damaged on pickup but not highlighted and told responsible on return. Specifically wheel covers which we assumed were not an issue. Also garage so dark impossible to see any damage before leaving. Also took 30 minutes to find vehicle due to very bad signage. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by TRACY - 20 September 2019

" Overall excellent "

" The only thing I was disappointed with was the boarder crossing fee, I had forgotten to include it at the time of booking & the hire company charged more than my usual fee. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by LOUISE - 19 September 2019

" Easy process. Good price. Good choice and availability. "

" Easy pick up and drop off process. Vehicle was ideal size for our needs. Vehicle has quite a lot of outside body damage (scratches and dents, rear door damaged). Rear left wheel bearing needs attention. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by BARRY - 16 September 2019

" please see above. I have been unable to achieve any resolution of the issues that I have experienced and I would like someone to contact me to help me to do so. many thanks. "

" I have had a very very negative experience with Global rent and Buchbinder care rental. I have been trying for a number of weeks to resolve a really serious customer service failure on their part and have had no success. I have a full email trail that I can share with you. Please can you email me at barry.nee@me.com and I will share this. I would really recommend that Buchbinder and global rent are removed from your site - I truly believe that you will be shocked at the service I have received from them following a breakdown of the car that they provided me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HAMBURG, DE - Reviewed by MELTEM - 16 September 2019

" I called Autoeurope to complain and ask for a refund as we did not want to use this rental company anymore, they said nothing could be done until after the rental period which would mean we wouldn't know if we could get a refund. This meant that we had to stick with global rent a car which was something we did not want to do. Although it was easy to reach their helpline, Auto Europe did not help at all to try to rectify the situation at the time when it was needed. Auto Europe also did not provide a confirmation email with the terms and conditions for car rental, which if we had had would have prevented this situation from occurring. "

" I called the global rent 3 hours before I was to collect my car, saying I hadn't received a confirmation email and asking if everything was in order with the booking and if there was anything I should be aware of. They said everything is fine and just to come along and collect the car. Upon arriving we were told that we had to have a passport to collect the car, a term which we had not been made aware of by global rent due to zero communication on their end. We asked to see the terms and conditions and asked how we could have known beforehand, at which point we were shown a small print poster in German a literal crevasse in the corner of the office. We then asked for the terms in English, which they had to then specially find and print out for us as it was not readily available even for the staff. These terms stated that a passport OR an identity card was required to pick up the car. We had an identity card but they still insisted on a passport despite the fact that this was not in the terms and conditions and that the terms and conditions had never been provided to us despite the phone call we had. We had travelled over 2 hours on public transport with a disabled 80 year old to reach the car rental, on our way to visit her extremely sick husband. The employees could see this and her distress and instead insisted on complying to a policy that was not even detailed in their terms and conditions, and which was impossible to access for non-German speakers or anyone who had not yet been in the office. As a result we lost a day with our sick family member, 4 hours in travel (there and back), travel fees there and back, the fee of the car rental for that day and created a lot of unnecessary stress. This is unacceptable and I would like a refund for the car for the day of rental I was denied to use. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by STEPHEN - 13 September 2019

" See above "

" There was only one person ahead of me in the queue and they took ages. With only one person on the desk. Then 2 people went ahead of me served by a different person, who then left the desk. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by PIETER - 12 September 2019

" When you book a specific car you expect to get it. The chap at the counter told that you don't even have Fiat 500 in your fleet. So that was totally misleading. Also the advertising plastered on the car was not what we had booked. "

" We had booked a Fiat500. In stead we got a Smart plastered with advertising. We where going to s wedding, so this was very annoying. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by CHRISTINE - 10 September 2019

" Overall good experience "

" only negative was that I was recommended by the counter staff to have a "free" upgrade of vehicle costing only 120 Euros for extra insurance. I felt rather pressured as I told him that I was happy with the car I had chosen and did not want to spend the extra, I also pointed out that I had already paid for the extra insurance to cover the excess "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 09 September 2019

" Auto Europe are very good value and supply additional insurance. "

" The first car we were given had not been cleaned so we had to change it for another car. The staff were very helpful and apologized and gave us a free upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by PETER - 06 September 2019

" When I booked the car I accidentally clicked the going outside Germany and the satnav box. I could not undo them, so I started the whole process again and booked without clicking them. However, when I arrived in Germany I was told to pay over 60 euros for the satnav and permission to take the car to Holland. I was not told that when I finalised the contract, it was not in the billed sum, and I was very annoyed, because I was not allowed to undo it in Germany. Certainly won't be recommending autoeurope. "

" Overall very convenient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by SANDRA - 06 September 2019

" I have used Auto Europe many times and have confidence in using them again "

" I had arranged and booked a Fiat 500 or something similar but was offered a Smart car or I could upgrade for only 5€ a day extra. I tried to explain this was not what I had paid for but this appeared to be my only option. In the end I upgraded and was given a large vehicle since I had no desire to drive a Smart car on the the German motorway which I was unfamiliar with. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by MICHAEL - 03 September 2019

" Great, would recommend. "

" Great, would recommend. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by DARREN - 03 September 2019

" Straightforward, no problems with car whatsoever. "

" Straightforward and a super car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 02 September 2019

" VERY HAPPY "

" I WAS VERY HAPPY WITH THE CUSTOMER SERVICE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MUHAMMAD - 31 August 2019

" Very good "

" It was very competitive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MARC - 30 August 2019

" All went well "

" Efficient, although they kept trying to upgrade the car for more money. A bit uncomfortable and unprofessional when they started telling me that the car I would get wasn't actually very good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ADAM - 30 August 2019

" Efficient booking, good price, easy vehicle check out and check back in. If the guy at the check in desk had been pleasant it would have made the whole experience 10/10 "

" I was very happy that there was no queue, but the guy at the rental desk was brusque, unfriendly and difficult to hear . He was also very pushy with the additional insurance, telling me that 'a single scratch would cost me an 800 euro excess' although I had already explained to him that I had additional insurance cover through Auto Europe and in the event of an accident would claim back through them. The car was in good order and nice to drive, with decent boot size, but with a 1 litre petrol engine it was underpowered for the German motorways. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MAGNUS - 29 August 2019

" Autoeurope should use suppliers which have enough staff to accommodate their bookings. "

" The second time we have used them. We gave them a second chance.... but we waited over an hour to collect the car and then they kept trying to sell us a "better" upgrade even though we didn't need it. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ANDREW - 27 August 2019

" I had to queue for several hours to be told that I needed a credit card as a deposit. I hadn't seen this in the e-mail as I wasn't looking for it as I'd already paid for the booking. I was told I would need to pay an additional £220 to cover insurance for the week. I declined to do this as it was nearly double what I paid. I booked for a friend who was asked for over £400 and he didn't have a credit card either. This should have been clearer at the time of booking. "

" I had to queue for several hours to be told that I needed a credit card as a deposit. I hadn't seen this in the e-mail as I wasn't looking for it as I'd already paid for the booking. I was told I would need to pay an additional £220 to cover insurance for the week. I declined to do this as it was nearly double what I paid. I booked for a friend who was asked for over £400 and he didn't have a credit card either. This should have been clearer at the time of booking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by WERNER - 25 August 2019

" Good discount. Easy to use web site. "

" Very happy. Price was as quoted. No hidden extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN - 25 August 2019

" Very efficient pick up and drop off "

" Car had a funny smell.on collection, food waste was found in rear seats "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MATTHEW - 24 August 2019

" Booking was easy and cheaper than any others I found "

" Took over an hour to get the keys - huge queue. Car very clean, no problems, amazingly quick and simple drop off "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 23 August 2019

" All very good. "

" Very fast and efficient service, I would definitely use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KATHARINA - 21 August 2019

" Super friendly member of staff at Munich Airport. Keep it up. "

" Super friendly member of staff at Munich Airport. Keep it up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MOHAMMAD - 21 August 2019

" The lady at the counter was amazingly lovely and kind. She was very professional and dedicated to excellent service. Excellent car. "

" The lady at the counter was amazingly lovely and kind. She was very professional and dedicated to excellent service. Excellent car. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILLIP - 20 August 2019

" Wouldn't recommend GlobalRent "

" The customer service I received at Munich airport by Global was questionable. I was forced to pay an extra £58 after I was told I had no insurance, to drive, despite paying for it online prior to collection. After I questioned this the sales man mumbled something which I couldn't understand. Mind you, it's unfair to pin the blame all on Global as all companies are after more money. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 20 August 2019

" na "

" na "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUSSELDORF, DE - Reviewed by CLAIR - 19 August 2019

" No comment "

" After being over charged for insurance for the car, the car was not in a good state when collected. I emailed customer services with pictures of evidence and received no reply when I dropped the car off I was told that the email had been received but not reply was done I was then told that a manager would call me back that day about the situation I did not receive a call back I was also told by the member of staff the car should not have gone out. Since then I've been offered a €35 refund and a free up grade when that will be impossible to use I don't have a Visa card I'm think the customer service we have received is terrible "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by JONATHAN - 19 August 2019

" The petrol gauge showed that the vehicle was not full on pickup. I sent photos to Autoeurope who did not even have the courtesy to reply. Yes, it was Globalrent's competence, but Autoeurope should have replied to me. I know that the email was received because I telephoned Autoeurope 12 days later. "

" The petrol gauge was short. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

FRANKFURT, DE - Reviewed by NELSON - 17 August 2019

" Quick and efficient. "

" Very quick and great experience. Very few rental companies provide such service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by FOUAD - 16 August 2019

" Auto Europe staff were unprofessional in replying to the querries and it ended up tha i paid twice for the insurance and Auto Europe did not agree to reimburse that when i explained that Global rent did not accept the excess insurance which I paid when i reserved the car. "

" Global charged 255 Euros for the insurance which I've already paid it online to Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by JAMES - 14 August 2019

" ok "

" Picked up car on a Monday morning and there were lots of staff working. was seen quite quickly and processed in a timely manner "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANTHONY - 12 August 2019

" Great service, thank you "

" All very smooth and efficient, thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALEXANDER - 10 August 2019

" Overall, a very easy experience "

" As always, a bit of a wait on collection "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SHONA - 06 August 2019

" Great "

" Trainee from global served me he could not have been more helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by MARY - 05 August 2019

" Booking on-line was fine but the process of collecting the car and the quality of the car was very poor as described above. I will avoid the company in future. "

" Pick-up process was very slow, staff member was determined to up-sell which was annoying and just wasted more time. The car we booked was available but another had been lined up so he then had to go back to his paperwork to assign us the correct car. The car was not very clean and made a lot of road noise. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

DUSSELDORF, DE - Reviewed by AHMED - 03 August 2019

" The euro trip is absolutely need a car to catch what ever you want in less time "

" The car was amazing the front counter staff advice me to upgrade to my a new bigger car and pay 150€ and it totally worth it The only comment they mentioned only Switzerland and Austria as countries need to buy a road sticker for it but I face a problem in solvinia as it need sticker also and the didn't mention it with the countries need sticker and I pay 150€as a road fine when leaving solvinia as I didn't have sticker for it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by IGNACY - 30 July 2019

" Need to chose something different than Global. "

" No cars of the booked type available, was forced to an upgrade and additional unexpected costs. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by DAVID IAN - 24 July 2019

" Good "

" Overall experience good but tyre pressure alert came on each time we switched on the car, even though we checked this out many times and there wasn't a problem. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by MICHELE - 23 July 2019

" This company should be avoided at all costs, look at Trust Pilot 1 star for a reason. They are trying the scratch scam with me. So disappointing to think that this can go on and something should be done about this company by someone. "

" This company should be avoided at all costs, look at Trust Pilot 1 star for a reason. They are trying the scratch scam with me. So disappointing to think that this can go on and something should be done about this company by someone. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ANDREW - 18 July 2019

" went very smoothly "

" No Problem - tried to sell extra insurance - but not pushy also tried to say would be better to prepay for tank of fuel - but not too pushy when both declined "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by IVAN - 14 July 2019

" THEY SUPPOSE TONINFORM ME ABOUT LIGHT FLASHING FOR OIL.i had to go to Ford mechanic and find out that that is normal for new car. "

" Could be better "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NUREMBERG, DE - Reviewed by SALLY - 14 July 2019

" All good except for the location of office in Nuremberg "

" Hard to find the office as company had a totally different name. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by PETER - 10 July 2019

" Excellent local staff "

" We thought we had paid for every thing like insurance we ended up having to pay again for the local insurance and other extras "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 08 July 2019

" Easiest car hire experience I've ever had "

" Fantastic service great staff very smooth and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 26 June 2019

" Very simple to book car. Would have been useful to know GPS and visiting Austria costs before arriving at the counter. "

" Very long queue (over an hour) to pick up car! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PETER - 10 June 2019

" I'm going to book with you for the next 2 months "

" Very easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SUSANNE - 10 June 2019

" Not sure whether I would single you out as one of the best car rental companies. I rent quite a few cars per year and this has not been my best experience yet but also not my worst so all good but nothing to shout about either. "

" Car had no antenna, had significant more damage than quoted on the form, which meant taking the car out took a lot longer than anticipated. One staff member was totally clueless, the other one, Massimo, was totally customer oriented and quick to find a solution and saved the day! All in all I had a good experience. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by JAMES - 06 June 2019

" Very good "

" Excellent service nice people to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by IAN - 05 June 2019

" If the matter above can be resolved, I will use your services in the future but ONLY with the bigger brands of car hire companies. "

" Firstly we had real issues finding the collection point for the car ad Frankfurt airport is massive. However after 25 minutes of walking with all our luggage, we came across what we thought was the collection point, it was in fact Terminal 1 pickup. The operator on the desk was less than helpful with our current situation. We were a party of 5, one of them was a 15 month old. He suggested I did the paperwork with him then go across to terminal 2 to collect the vehicle, transit time & collection would be 2+ hours. The car being offered (A Ford Courier Kombi) was not the one we requested (A Ford Mondeo Estate), when I questioned this, I was told this was an upgrade, so basically think yourself lucky. I explained we has a ton of luggage which was why we requested and estate car, 'Well we have none' was his reply. However we do have a Ford Edge at Terminal 1, if you want that for €50/day extra, it will also save you the extended time to go across to terminal 2. His attitude and business ethics were questionable at best, he gave us no alternative but to accept the Ford Edge and kept quoting how difficult it would be to get any cars from other dealers as it was late in the day. In the end, in the interests of everyone's sanity I was left no alternative but to pay the extra for the Ford Edge. An issue I will be taking up with Santander. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

COLOGNE, DE - Reviewed by DOMINIK - 30 May 2019

" aa "

" its impossible to fully inspect the car in car park as its too dark. had to drive out and leave airport to inspect car properly and to notice few extra marks on bodywork that were not listed on rental agreement car was very dirty inside and outside "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

STUTTGART, DE - Reviewed by GUY - 25 May 2019

" Had no problems apart from quality of the car I received. "

" I do not think the car I received was the class I booked. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by SAMEER - 20 May 2019

" The car itself was horrible. Too big, under powered. All I wanted was a small car!! "

" The car was awful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 16 May 2019

" Fine "

" Ok but quite slow and tried to sell upgrades when I just want what i have ordered "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by JAMES - 14 May 2019

" Very efficient. "

" Some experiences that I would like to share. 1. Collecting the car does take a long time. There is always a queue for the counter staff and sometimes we have to wait as long as 1/2 an hour if the persons in front have not pre-booked. Perhaps a designated queue for people who have gone to the trouble of pre-booking should be looked into. 2. Globalrent/Buchbinder have their own app but it doesn't work if I book through Auto Europe. Perhaps a closer link would be better? 3. On this occasion there were small dings/scratches on the vehicle that were not pre-marked on the 'Check Out Report'. I got them recorded prior to leaving the garage but it is an extra hassle when you just want to get away. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by DAVID - 12 May 2019

" Competitive pricing easy booking process "

" Offered upgrade at check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by JOERG - 09 May 2019

" See above. I believe this is an issue in the whole car rental sector. "

" Overall good service. The charges for child seats and booster seats are exorbitant, even extortinate!!!! We paid 50% of the total rental charge again just for the seats. Nice little return on the inestment.We felt we were ripped off. Not a nice feeling. We are not doing this again in a hurry. I can now understand why people fly with car seats. The airline luggage charges are lower then the rental charges. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by KENNETH NIGEL - 07 May 2019

" Have used AutoEurope many times and would recommend it. However some of the more budget rental companies especially from Munich are poor and take a very long time to process - you can be at the car rental desk for an hour - which is very frustrating "

" The car was not clean when we picked it up. It was a more basic model than we booked ( booked Ford Focus or similar and got a Renault Clio ) Ontop of not being clean - the brakes squeaked every time they were applied ! "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FRANKFURT, DE - Reviewed by CHRISTOPHER - 06 May 2019

" Very trouble free experience "

" Smooth pick up and drop off. No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by DAMIAN - 03 May 2019

" No comment "

" They charge me 280e for insurance but I don't want it they said if I will not buy this then I cannot drive to Poland where I put extra money for that 45e "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by STEPHEN - 26 April 2019

" I think the prices at the time of booking are slightly misleading, as these prices are never the final price paid on collection of the vehicle. There always seems to be a hike in the price on arrival. I booked a Ford Escort (or similar) and was given a Ford Eco Sport Small SUV and I have a feeling the price increased. This was a good car, but to be honest all I wanted was a Ford Escort and pay the price as advertised when booked on line. The insurance requirements are also unclear at the point of booking. On arrival it is confusing when asked to pay extra for insurance you thought you already had paid for when you booked the vehicle. It appears the hire company can charge what they like for the insurance, and the bigger the car the more the insurance is. I believe you should get the car you asked for, and the price paid includes everything including the option for extra insurance. I was not given an option, pay the fully comprehensive insurance premium and it is taken from your credit card. "

" I think the prices at the time of booking are slightly misleading, as these prices are never the final price paid on collection of the vehicle. There always seems to be a hike in the price on arrival. I booked a Ford Escort (or similar) and was given a Ford Eco Sport Small SUV and I have a feeling the price increased. This was a good car, but to be honest all I wanted was a Ford Escort and pay the price as advertised when booked on line. The insurance requirements are also unclear at the point of booking. On arrival it is confusing when asked to pay extra for insurance you thought you already had paid for when you booked the vehicle. It appears the hire company can charge what they like for the insurance, and the bigger the car the more the insurance is. I believe you should get the car you asked for, and the price paid includes everything including the option for extra insurance. I was not given an option, pay the fully comprehensive insurance premium and it is taken from your credit card. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTIN JASMIN - 24 April 2019

" We had no issues from start to end . Other drivers might had problems but not us at all "

" All was smooth and easy . No complications "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MELVILLE - 13 April 2019

" Smooth, courteous and efficient "

" Smooth, courteous and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ADRIAN - 11 April 2019

" Overall very good "

" Very helpful bit disappointed I had to pay extra for Winter tyres "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by JIRI - 10 April 2019

" The worst experience in your life so far!!! Stay away from this company if you use visa debit card-they will charge you more than DOUBLE of price you have already paid (if you book online) for extra full insurance. (we have added extra insurence while booking as well) We travel few times a year and always rent a car and always use the same card but only this company have charged us extra money-not just a little money-more than double! This is monkey business! Choose other company and stay away of this one! Other rental companies have no problem to block deposit and no matter if you use debit or credit card. Very disappointing! We have already canceled our other booking with this company-never ever! "

" The worst experience in our life so far!!! Stay away from this company if you use visa debit card-they will charge you more than DOUBLE of price you have already paid (if you book online) for extra full insurance. (we have added extra insurence while booking as well) We travel few times a year and always rent a car and always use the same card but only this company have charged us extra money-not just a little money-more than double! This is monkey business! Choose other company and stay away of this one! Other rental companies have no problem to block deposit and no matter if you use debit or credit card. Very disappointing! We have already canceled our other booking with this company-never ever again! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 2

MUNICH, DE - Reviewed by ROBERT - 10 April 2019

" Easy to use, competitive price "

" Very friendly efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by DAVID - 06 April 2019

" Would definitely use again. Very pleased with tech service. "

" Very efficient, helpful staff. Changed the car after one day because it was too big and had no issues whatsoever. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by PAWEL - 05 April 2019

" Good price and plenty of offers but the car was not reserved in cooperate company. "

" I had to pay another £150.00 to rent a car in a counter staff. They have not reserved similar class of car I booked and offer to rent a Vauxhall combo to 2000 km trip. This was a joke. To rent a good quality car I had to pay next 100% cash I paid in Auto Europe. I'm very disappointed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by IAN - 05 April 2019

" Having never booked car hire abroad before, I called Auto Europe before booking on line, only to be given false information!! "

" Will never use auto Europe again and will advise friends also not to. Completely unsatisfied with your service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by HOWARD - 01 April 2019

" All was Ok'ish until our return to the uk to find our credit card scammed for 2 cross border fees. Of course the first one was legit but the second one was not and we are still waiting on our refund one week later. I will never book with Globalrent, Buchbinder or Terstappen ever again and will recommend to friend's and colleagues to do the same. If I were you I would remove them from the list of rental car companies you use. Yes, we have past history with them and from this experience I see they have not changed their ways. Shocking!!! "

" Had I known Globalrent was Terstappen I would never have booked. They are crooks. They scammed us in the past and this time they scammed us again by charging us twice for a cross border fee and had we not intervened it would have been three times. It is only 10 euros but if they scam every customer the same way then they will make a lot of money. We are still trying to get our 10 euros back as a matter of principle. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by IAN - 31 March 2019

" Takeover and Handover so smooth. Excellent and you are now on my list of car hire companies when I visit Germany or wherever in Europe. Thanks "

" All was A1. Great staff and very knowledgeable, quick handover and easily done. No long waits. Brought the car to us because of a disability passenger - great response. Great car and although not the one advertised it was of the same quality and size. Very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JONATHAN - 29 March 2019

" Globalrent said that we'd have received better service & a better car if we'd booked with them direct & not through AutoEurope. Obviously I don't know whether this is true. I hope it isn't & my score reflects this. "

" I got the impression that they were trying to make us 'trade up'. After arriving at the counter to be told that they had a Golf or Focus for us we had a disappointment when, after a lengthy check, they said they'd no Golf and 2 Focuses - both of which were Estates & required an additional charge per day. We refused this and ended up with a Skoda Rapide. This car had many more scratches than they'd documented. We had to spend time getting these documented as I was worried about incurring an excess charge when we returned it. When I complained about the overall service they said it would have been better booking with them direct! Overall a stressful experience especially after a flight when we were tired. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by STEPHEN - 27 March 2019

" I already did in the box above "

" The car itself, a Jeep Renegade, was slow and underpowered and not good to drive, so I wouldn't recommend this specific car to anyone - but everything else was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 21 March 2019

" All was good, thank you. "

" This was a very easy car rental. Pick up at Munich was quick (but it was Thursday afternoon). "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by NICHOLAS - 16 March 2019

" Very easy from booking to drop off. "

" Only issue, was trying to sell an upgrade on false statement, saying fuel cost saving would be more than upgrade price. Both vehicles were diesel. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 12 March 2019

" seamless, booked online, no queues on arrival, nice car and great handover and hand back process "

" They were very efficient, car was immaculate and well prepared. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ANDREAS MICHAEL - 10 March 2019

" Easy overview, easy booking, very good customer service "

" Hired intermediate class e.h. Vauxhall Crossland X. Got a Fiat Tipo which is nothing like a Vauxhall Crossland X. I habe driven the Vauxhall and it is eady and pleasurable. Driving the Fiat was hard and driving wasn't enjoyable. I didn't think i got the hire class booked. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by ASHLEY - 08 March 2019

" Overall ok but slow at pick up "

" Very slow at pick up "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by JOANNE - 04 March 2019

" All good. "

" The whole experiance was fast efficient and made me feel very safe. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 01 March 2019

" Please see comments above "

" All appeared excellent, however dropped car off at Munich airport. This was very quick but would have liked confirmation (email?) that all was ok and that THE RESERVE ON THE CREDIT CARD HAD BEEN WITHDRAWN. assuming this has happened (will check statement!), service was otherwise excellent and a good value hire "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAULA - 01 March 2019

" See point 3, experience with autoeurope is fine but not with globalrent. "

" I had a bad experience with globalrent before where they charged me for a damage that I am sure did not cause. So this time I checked the car even more thoroughly than normal for damages even though apparently the car had none. I noticed 2 scratches & when I reported to the rep in the car park he asked to drive to a better lit area & then he identified many, many more little scratches & marks. I can not help but feel they are out to get car renters particularly when they booked via Autoeurope as excess often is included in price or as many people like me have an excess insurance. Please address with global rent. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 1

STUTTGART, DE - Reviewed by SEAMUS - 27 February 2019

" Car upgraded as vehicle requested unavailable. Demetrius on desk very helpful & drop off quick to. "

" I have received a bill duplicating the Cross Border fee & prepaid fuel fee which I am currently contesting. Previously I have queried additional fees with no response however this is much higher so will dispute transaction if not resolved and will be unlikely to use them again if this is necessary. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JASON - 26 February 2019

" Auto Europe use Globalrent and Globalrent left me very dissatisfied with the amount of staff they had on half term holiday time. "

" I had pre booked a vehicle months in advance. I had to queue for over two hours, which was a terrible start to our family holiday. When I finally spoke to a staff member I was told only a much larger vehicle was available or I could wait even longer for a smaller vehicle. I was very dissatisfied with my experience "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARION - 25 February 2019

" This was my first time using Global Rental, whilst the value of the car rental was good - the long wait to be seen was not acceptable. "

" Unfortunately a long queue and very slow staff at the counter processing the vouchers. Had to wait 1.5 hrs before being seen. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GLENN - 24 February 2019

" Its a quick way of getting the prices of a range of rental cars from various firms at a price usually lower than through the rental firms themselves. "

" Waited an 45 minutes in the queue to pick up the keys and car, then found the car was not parked in the bay indicated, and waited 15 minutes for the staff member to turn up to get a child car seat off them. And even then, the staff in the car park never showed up, I just took a car seat and located the car on my own. Overall 1 hour wait to get in the car driving away is too long. I will pay slightly more for a better staffed car rental firm with quicker pick up of keys and a proper office in the car park next time. The car was absolutely fine and drop off fairly quick, although Global Rent probably the slowest to meet me and assess the car. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by STEPHEN - 24 February 2019

" First class hassle free car rental service. "

" Service was exactly as I expected. Will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CRINU - 23 February 2019

" Great! "

" Fast, friendly service right in the terminal! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - 20 February 2019

" No issues with Auto Europe, but deeply unhappy with Global/Buchbinder return and sigh off procedure, which was lamentable on the night in question. "

" We returned the vehicle to car rental return area at Munich Airport at 8.30 pm, 17 Feb . We were inside our 7 day rental limit by about 40 minutes. On arrival there was no representative from Global/Buchbinder to inspect the vehicle, sign off, give us a clean bill of health and associated receipt. We waited 30 minutes and no one arrived. Furthermore the general supervisor was rude, ignorant and offered no assistance suffice to safe it could take another 30-40 minutes. In the end i had no choice but to leave the keys on the dash board an check in around 9.00pm bearing mind we were boarding LH2504 at 9.45 pm and had to clear security, passport control etc. Whilst I anticipate there will be no issues I do feel vulnerable to mistreatment and without a receipt my concerns are that i have no control over what happens next, as they may: 1. Seek to charge for a late delivery if they don't get to the vehicle by shortly after 9.00 pm 2. Charge me for a spurious damage claim, when the vehicle was returned in the same condition as at the start of the rental - I have photographic evidence showing the condition of the vehicle on return 3. Charge me for fuel, when we filled the the vehicle to full at the AGIP petrol station on the airport i have used Global twice this year and we had a similar experience in January but managed to get the vehicle checked and signed off on that occasion after a 20 minute wait. The bottom line is that they need to do better. i have a further booking with them on 2 March and if the the return is as bad as last rtime i will not be using them again. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DANIEL - 04 February 2019

" ALL GOOD I often recommend you "

" All very easy staff helpful GREAT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BRIAN - 30 January 2019

" No problem with Auto-Europe. Easy to book and good value. Problems were with Global/Buchbinder as above. "

" 45 minute wait at Buchbinder desk before obtaining the car key. Too long. Car very good. Then a 15 minute wait on drop-off before getting clearance. Also too long. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by STEPHEN - 24 January 2019

" I HAVE NO ISSUE WITH AUTO EUROPE, THIS IS THE 3RD TIME I HAVE USED THEM SINCE SEPTEMBER & ALWAYS FIND THEM VERY HELPFUL, HOWEVER I AM VERY DIS-SASTSIFIED WITH THE TREATMENT I GOT FROM GLOBALRENT.........I TRUST AUTO EUROPE WILL WORK ON MY BEHALF TO RESLOVE THIS ISSUE & GET ME A REFUND DUE TO MY UNFAIR TREATMENT....I LOOK FORWARD TO YOUR REPLY.....REGARDS STEPHEN "

" WHEN I PICKED UP THE CAR THE LADY INSISTED I HAD TO PAY EXTRA FOR SNOW CHAINS, I SAID I DID NOT REQUIRE THEM BUT SHE INSISTED IT WAS COMPULSARY & CHARGED ME €56.97+TAX. WHEN SHE HAD COMPLETED THE TRANSACTION ON MY CARD I OVERHEARD HER COLLEAGUE WHO WAS DEALING WITH A SEPERATE CLIENT ASK IF THEY REQUIRED CHAINS, THEY WERE GOING TO ST ANTON (WHO PROB HAD MORE SNOW THAN ANYWHERE ELSE), HE SAID IT WAS UP TO THEM & THEY SAID NO & THAT WAS THE END OF IT.........IT WOULD SEEM THAT GLOBALRENT " JUST MAKE IT UP AS THEY GO ALONG" !!! I FEEL I HAVE BEEN TREATED UNFAIRLY & CONSIDERING I DIDNT REQUEST THE CHAINS AT THE DSEK NOR DID I USE THEM I FEEL I SHOULD RECEIVE A FULL REFUND, I LOOK FORWARD TO YOUR RESPONSE. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ABASS - 12 January 2019

" Very easy to rent the car with this company "

" Very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDREW - 09 January 2019

" See above. You trade with these people. I called you about the misrepresentation of the terms which do not say what you think and you were no help. First time and last time I use either you or the car hire company. "

" Misrepresenting terms of a contract to a lawyer is never a good idea. Told the car was in perfect condition. Even the garage man laughed at that and after 10 minutes had marked the damage. Couldn't get into car so had to get him to climb across and move the car. Reviews warned of this in advance so was very careful having blocked 1000E off my credit card against damage. Still not had confirmation of satisfactory return but spoke to garage man on return who confirmed it was all ok. Felt like a very unscrupulous organisation to deal with and not to be trusted. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by TADEUSZ - 09 January 2019

" Car on your booking site was not the same as car from rental company. Required 4 door car but offered 2 door v.small car. Needed a four door car "

" Car originally booked was not same as offered by rental site. Order was for a four door 500L as shown in your picture. Actual car offered was a 2 door 500. They contacted U before replacing with 4 door fiesta. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by BERNARD - 07 January 2019

" See above "

" My reasons for the 7 ratings are due to some issues occurring some time back with them that were very poorly dealt with , but more recently no issues have arisen so I'm happy to rate 9 more recently. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by CHRISTOPHER - 06 January 2019

" - "

" - "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by GRAHAM - 04 January 2019

" Big queues when we arrived and staff continued to disappear from the counter until only 1 person was left. Our grade of car was not available and they had no idea of when there woud be one. Options were to wait indefintiely or accept a down graded car. No refund was offered we have had to complain to our booking agent and are waiting for the outcome. "

" Big queues when we arrived and staff continued to disappear from the counter until only 1 person was left. Our grade of car was not available and they had no idea of when there woud be one. Options were to wait indefintiely or accept a down graded car. No refund was offered we have had to complain to our booking agent and are waiting for the outcome. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 3

HAMBURG, DE - Reviewed by COLIN - 03 January 2019

" Confusion re extra insurance "

" First car offered had more damage than shown on form so had to wait for mechanic to amend form. Then car warning it needed oil before use so had to wait for new car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MICHAEL - 02 January 2019

" VERY GOOD "

" IMPRESSIVE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by BERNHARD - 31 December 2018

" Easy to book, good choices and flexibility. I am a regular customer. "

" Quick and efficient, very good value. Free size upgrade. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MAHMOUD - 30 December 2018

" See respond to Q3. "

" The site that i booked this car changed the dates when transferred to the next page in order to chose the car model. I totally missed the booking time. You could have at least text your customers 24 hours prior to collection in order to make sure all is fine. Will never use you again and will never recommend you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUSSELDORF, DE - Reviewed by GLENN - 19 December 2018

" We were double charged and I am very unhappy about this. We have paid AutoEurope upon booking and then paid the same again when collecting the car with no clear explanation as to why. I booked with your company as your prices looked better than competitors however it's clearly a sham to score double the money from clients. "

" We were double charged and I am very unhappy about this. We have paid AutoEurope upon booking and then paid the same again when collecting the car with no clear explanation as to why. I booked with your company as your prices looked better than competitors however it's clearly a sham to score double the money from clients. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by ROBERT - 15 December 2018

" Amazed to find on collection of vehicle I was being charged over 40 Euros as taking car over the boarder to Poland. Charge was not notified to me until after the contract entered into. Very unhappy please consider refunding me this charge please. "

" see 5. below "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDY - 14 December 2018

" It was ok car was in good order "

" Leaving keys in car at drop off is not good practice and c outer staff good be a bit happier on arrival "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - 11 December 2018

" Should mention the terminal to pickup from "

" Overall OK but a long wait at the airport for the car to be made ready. The voucher saya pick up from the airport but no mention that the rental desk is at terminal 2 in frankfurt - a long way off "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by SABINE - 11 December 2018

" Suitable choice of car for purpose "

" Friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by JULIAN - 11 December 2018

" Everything went very smoothly. "

" Great staff at counter "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by HETASH - 08 December 2018

" I know you cannot control what happens at the counter but after booking through other companies Ì have never been given a smaller and worst car than I paid for "

" I booked a VW Golf or similar which was a compact car. I was told they only had a Renault Clio a sub compact car. I had to pay for an upgrade and the car I got pulled massively to the right and had the worst and most bouncy suspension I have ever experienced on a car. Will not be booking through you again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by MARTIN - 05 December 2018

" Good value by using this site. "

" Well managed. Sea free experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ANJA - 02 December 2018

" Awful! "

" They refused to provide us with the rental car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by MACIEJ - 01 December 2018

" Always the cheapest "

" Alwas great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 28 November 2018

" Reliable and very cost efficient "

" Very helpful and provided an efficient service without the inevitable session of trying to upsell various insurances and upgrades "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by CARSTEN - 11 November 2018

" Not fair "

" Price change to pounds not euros and although I stated in the booking I will drive to Denmark they charge me 23 euro extra for this. So all im all I had to pay nearly 50 % more than the offer from Autoeurope :-( "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by DARIO - 02 November 2018

" Well I got to the counter to find out they didn't have the car I booked and they gave me TWO cars with faults I was with my family and they gave me a car with deflated tires and the second card with faulty lights. "

" Do not touch it. Want to grab your money for no service "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by LESLIE - 01 November 2018

" See above "

" We wanted to keep the car for a few extra hours but were unable to get through to Globalrent on the number provided. Autoeurope were very helpful in trying to connect us but to no avail. As a result we returned the car earlier than we would have liked. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ROMAN - 24 October 2018

" Would use it again "

" Very good service. Everything went nice and smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAMBURG, DE - Reviewed by SUGINA - 24 October 2018

" i have used auto europe before but will not be using global rent again. "

" The counter staff just did not want to help. she would not block £1000 on a debit card and continuously demanded a credit card as she said people in Germany always have a credit card and could not accept a credit card. my husband then offered his credit card but she refused to take it as he was not the driver despite the initial booking being made with the same card. she then said she would be able to take a debit card if i agreed to pay £27 per day extra. with no choice at hand i paid £350 extra. their policy is you must have a credit card, and she would not take my debit card to block the funds. she only took the debit card once i paid for the full insurance £27 per day! "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by JONATHAN - 21 October 2018

" I rented a Golf or similar and was given an extremely basic Opel Mokka. The car on your website usually bears no relation to what I actually receive. "

" Given a very basic car, registered in Slovakia, and equipped with snow tyres. Extremely noisy and poor handling and braking on dry autobahns. There is absolutely no reason to have snow tyres fitted at this time of year. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FRANKFURT, DE - Reviewed by DAVID - 21 October 2018

" Every thing was ok save for the damage car pick up to which i am now held accountable for. "

" Where the car was pick up was very poor lighting causing me to miss reporting damage below the front bumper. When I return hire I report the damage to which i am now being held accountable for, i have 3 witness in the car to confirm damage was not cause by me, also my driving was all motorway driving and who ever was driving when this damage occurred would have known. I ask for cameras to be checked as this will prove damage was present before i lifted car. I was told i had cause the damage which i know i did not. I feel this is a money racked and no doubt many customers will be charged for this damage as who ever had check the car before me had NOT recorded this damage. I have not a problem paying for damage i have done but will not pay for damaged done by someone else. Regards David "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDERS - 21 October 2018

" Got a van when we booked a small car!? "

" Not the car we expected "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 5

COLOGNE, DE - Reviewed by ANDREW - 19 October 2018

" I would recommend it "

" Excellent service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KENNETH - 19 October 2018

" As part of our trip, we planned to travel in Austria to reach Zugspitze, but there was nothing in the booking process that alerted us to the extra hire charge for taking the car out of Germany. This added >20% to our hire cost and if not all providers make a charge like this, it could have affected our decision to go with Global rent. "

" We booked Focus class of vehicle. We were given a Fusion EcoSport which was a fine car, but had we been needing the luggage space of the Focus, we could have found things more difficult. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ALAN - 06 October 2018

" 90 % "

" Our departure from Frankfurt was T 1 we went to rentals return and directed to T 2 which provide to be a nightmare "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by GEORGE - 04 October 2018

" Auto Europe ok , but long wait at Global rent desk , who were more interested in selling upgrades and insurance than swift service. "

" Was told the car I booked was small so I could upgrade to an estate car for a fee. When I went to car it was a Clio hatch, so NOT an estate but it was too far and too late to walk back to the desk. The car had a warning light from start on .Had to 'read' handbook( in Slovakian) to determine it was tire pressure warning. So had the problem of adjusting tire pressure late at night. The car was noisy and under-powered. I think a refund would be appropriate. Can I have an address to contact about this "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

HAMBURG, DE - Reviewed by MAREN - 04 October 2018

" It was at the counter... you will get the last car we have got. The drawer was empty. It feels like not very appreciated. "

" We were told to get a Ford Focus. As there were a high demand on cars on that day the counter said that we would get an upgraded car. It was a joke... A Jeep with a small engine size, taking super as petrol and a very high usage of petrol. I think the proportion compare engine size to size of car is not recommendable. It was not a very good experience. The dropping off point was easy to manage. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

COLOGNE, DE - Reviewed by NEVILLE - 01 October 2018

" No problems. "

" Very expensive compared to what we are used to paying - one week cost more than we paid for a month in Spain in April. There was a long wait at the pick-up desk due to insufficient staff, and the usual sales pressure to take out additional insurance and upgrade the car which wasn't required. Other than that everything went according to plan and the car itself was fine. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KENNETH - 30 September 2018

" As above "

" 2hrs to get car. Total disaster. Missed appointment. Never did a review in my life before. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by GREVILLE - 28 September 2018

" Auto Europe are very good and the car hire went well - so well done! "

" Seemed very good and everything was handled speedily at pick up and drop off. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 23 September 2018

" Totally poor customer service "

" This has got to be one of the worst experiences I have encountered in a very long time. I booked a car on-line with yourselves on the 7th of Sept., I opted for an upgrade and additional insurance cover. I was advised by a friend to check if payment needed to be by credit card (I was not made aware of this during the booking process) I called your booking office that evening to clarify and was asked to wait while the lady asked for clarification. When eventually I was told a credit card would be required I asked to cancel. I was told I would be charged 100 Pounds! I decided to wait until I got to the booking desk. This call took almost 24 minutes!! When I arrived at Munich Airport I got in a very big queue at your booking desk... There appeared to be very few staff at the desk which was surprising as most people had pre-booked so you would have known how many customers would be arriving and what time they wanted to pick up their cars... 1.5 hours later I was still in a queue, eventually when I got to the desk I was advised that the lack of a credit card was not a problem as I could upgrade the insurance. I was quoted an extortionate fee on top of what I had already paid and when I questioned it the lady at the desk got quite rude. At this stage I had been waiting 1 hour 53 minutes. I decided not to proceed and within 30 minutes I had a car from another rental company for a combined fee less than what your company wanted to charge for insurance alone!! After all this you still had the cheek to charge me for car hire which I never had!! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FRANKFURT, DE - Reviewed by RENEE - 22 September 2018

" Efficient and friendly staff, great car !! "

" Efficient and friendly staff, great car !! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by ANDREA - 19 September 2018

" Friendly staff "

" Friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HAHN, DE - Reviewed by RAYMOND - 19 September 2018

" Great price and great service "

" Seamless process. Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALEXANDROS - 19 September 2018

" Not very clear what I paid for, thinking I paid insurance upfront, then I paid twice most likely for the same tbing "

" I paid for full insurance on the website. The agent on the counter told me the insurance I had paid was not covering any damage to the vehicle and asked me to pay extra 50 euros "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MICHAEL - 17 September 2018

" Nothing bad to say "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 16 September 2018

" I have used AutoEurope several times and I am happy with the service provided. I thought the hire car company (Global Rent) could have done better. "

" I did not enjoy the experience when I went to collect the car at the airport: 1 The queueing system was not obvious - I was told to get back into a central queue when I lined up at one of the desks - it came across as rude, but not a big issue 2 I was then given the hard sell on additional insurance. Because the woman at the desk did not speak good English, it was difficult to understand but very annoying. OK to give me options, not ok to tell me that I have inadequate insurance. 3 The tyre pressures were low on all 4 tyres of the car. This was addressed without issue because I spotted the issue before we left the car park, but it caused unnecessary delay. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by GERALD - 12 September 2018

" super efficient and quick "

" very quick and very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by GEOFFREY - 12 September 2018

" Good car hire but slow getting served at the airport counter "

" Berlin Schonefeld counter cannot handle busy times? I had a long wait to be served. And poor directions given to find my car not easy to find at all, had to ask others in the car park where the location was. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by UWE - 07 September 2018

" z "

" I have booked an estate car. First car they offered me was a delivery van which I refused. Second car driver seat wasn't fixed. No other estate car available at the rental station then they charged me 50 Euro for another as it was a higher class then booked. What a nightmare as the whole process took more then 1 h. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by GAVIN - 27 August 2018

" Never again "

" Qued for 2 hours to pick up car. Added extras was rudiculous. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by JOHN - 25 August 2018

" . "

" Decent car and good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by MARK - 18 August 2018

" 10 out of 10 "

" Very efficient service and great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by REID - 16 August 2018

" Very clean and efficient service "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 14 August 2018

" see 3 above "

" When collecting our pre-booked car we were told that the type we had booked wasn't available, and the substitute proved unsuitable for our needs regarding passengers & luggage so we had to upgrade to a larger vehicle at additional cost, whereas we could have pre-booked a similar vehicle at less cost. This upgraded vehicle proved to be only just large enough to accommodate our needs despite assurances at the counter and one of our family had two uncomfortable journeys to & from our destination. In addition, when dropping car off at airport the person checking the vehicle back in for Global /(Buchbinder) was not readily identifiable and there was a reasonable wait before someone came to look over the car on return. Also we were told we had to go back to the hire desk to obtain a receipt and had a lengthy wait there before someone became available. When we did get to the counter, we were advised that we hadn't needed to come back there but that we could have obtained a receipt from the office in the returns area. This was impossible as there were no staff available there as we had gone there first as on previous occasions when hiring a car at this airport. eventually after some discussion the lady on the desk managed to give us the receipt requested. The process of doing this took a fair while to do which in the past we had not experienced. Fortunately we had plenty of time on this occasion before our flight departed but if we had been in a hurry this would have been more distressing. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by TAMER - 14 August 2018

" Very good "

" A good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by NICOLETE - 10 August 2018

" AutoEurope could have done more to help in a difficult situation (flight cancellation) than they did or were willing to do.... "

" Awful. Telephone contact with a lady was fabulous. At the airport counter it was awful, rude and unacceptable. A full letter will follow. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 5

HAMBURG, DE - Reviewed by JOHN - 02 August 2018

" Great car but poor service on pick up "

" Very long queues on collection; however brilliant service at drop off. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by KARL-HEINZ - 02 August 2018

" Excellent service! "

" Excellent service, very friendly staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

STUTTGART, DE - Reviewed by KEN - 30 July 2018

" See above "

" All good EXCEPT an unaccountable charge has appeared on my credit card of £35.91 (no explanation has been offered). Please provide me with a telephone number & the name of an individual who can explain this charge. Thank you "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DONATO - 30 July 2018

" Not very good "

" We arrived at the desk and they said because we where late ( flight delayed) they had given our car out which we had paid up front in full so it cost me £ 150.00 euros for an up grade because they did not have another one like we ordered and the last day of hire the brakes where grinding I should have had a free upgrade "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

DUSSELDORF, DE - Reviewed by ANDREW - 29 July 2018

" 0 "

" 0 "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEVEN - 25 July 2018

" Unless you stop using companies like Globalrent I will not be using you ever again. "

" Wasted over 45 minutes at pick up trying to find the car as I was directed to a space in the car park which did not contain my vehicle. Had to go back to the desk wait in line again and was given another car which I then had to go find. On return have been charged 500 euros for damage I didnt cause, in my mind this is a total money making scam (theft) by the car hire company and will be disputing it. I would like Auto Europe also to look into this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

STUTTGART, DE - Reviewed by COLIN - 23 July 2018

" Auto Europe offer a good choice of rental options. Additional insurance though is expensive "

" there was a new computer sysytem which meant that some previously held data had not been transferred resulting in a longer time to take the car "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by DERRICK - 20 July 2018

" Great administration and easy collection, drop off and the vehicle was exactly what we wanted and in excellent condition. However, we were charged an additional 8 euros and 40 cents a day for a navigation system which was integral to the vehicle and standard for the make and model. It would have been interesting to have seen what ' Global Rent- A- Car ' would have done if we had said that we didn't want it. Not as if they would have been able to switch it off ! This felt like sharp practice and detracted from the overall value of the product and service. "

" The booking arrangements and collection and drop off arrangements were excellent as was the condition of the vehicle and it's suitability for our needs. However, we were confused and disappointed to be told that we had to pay an addition amount for a navigation system - 8 euros and 40 cents per day - for something which came as standard with the vehicle I.e. it had an integral satellite navigation system which of course we could have chosen not to use but which was available to us as a standard accessory with the make and model of vehicle we had chosen. This was. Not explained to us at the collection point so when we were charged an additional amount we fully expected the navigation system to be a detachable one which would be given to us on collection and then would have to be returned when we brought the vehicle back. This would seem like ' sharp practice' and I feel we need to point this out to any future customers on your site to warn them of this additional and we feel, unjustified cost. It would be extremely gratifying to be offered the refund of 92 Euro's and 40cents but if this is not something you are able to do, perhaps you could direct us to how and where we make contact with ' Global Rent - A- Car ' . Thank you. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEVEN - 17 July 2018

" Have used AutoEurope before with no problem, but really disapointed with BuchBinder "

" Had to queue for nearly an hour to be served, only to be told there was no car available yet. Got a call after about 10 minutes, but not the best start to a holiday. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by TIMOTHY - 14 July 2018

" Good experience "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 11 July 2018

" Would probably go for more expensive company to be dealt with quicker and get vehicle requested "

" Almost 1 hour wait collect vehicle at booking desk. Car pre-booked so process should have been quicker. Vehicle provided not the one booked. it was smaller and less powerful just met our needs. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TIMOTHY - 10 July 2018

" desk staff very helpful "

" counter requires a ticket system - as is free-for-all with no queueing system in place - with some people from certain backgrounds pushing in at the counter "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by FREDERICK - 09 July 2018

" Dreadful- never again with these people. "