Auto Europe
- North America
- Central America
GOBYCAR SPAIN CUSTOMER REVIEWS
- 8
- 8.4
- 8.8
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GOBYCAR SPAIN Car Rental Reviews
Average Rating for Gobycar :
SANTIAGO, ES - Reviewed by PATRICK MARTIN - 18 September 2025
" hit with Euro177 charge for scratch we didn't cause, felt scammed- "
" scratch found by staff on front right bumper- no incidents while we had the car "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
MENORCA, ES - Reviewed by GARY - 15 September 2025
" Would definitely use Auto Europe and Gobycar again "
" All very smooth. Pick up and drop off. Only thing ,but was not an big issue was the mini bus only accommodated max 8 people. Had to wait for next bus but only 15.ins. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by CHRISTOPHER - 05 September 2025
" Outstanding "
" Shuttle bus took us straight to the office with no waiting. No problems with picking up or returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by GUNTHER - 05 September 2025
" Auto Europe is good, although I asked them to intervene with my issue. So far have not heard from them. "
" Stay away from this company. Trying to find minute damages you hardly can see. They are even looking underneath the car. Had to drop it off without anyone there. Got a bill for 170 euros without explanation. There were hard selling an insurance when I collected it stating that theft was not included. I now can not proof that their claim is correct. Looking on the internet found similar stories. Also witnessed a customer coming back with a faulty headlight and they wanted to charge him for that. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by CONNOR - 03 September 2025
" / "
" / "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MATTHEW - 02 September 2025
" Easy to use site "
" All pretty straightforward in all aspects "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ANDREW - 02 September 2025
" All good until returning the vehicle as per above "
" Charges for damage on return of vehicle with zero explanation of what the damage is, no pictures of the damage and no response to any questions about it. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by SELWYN - 29 August 2025
" Be wary of Gobycar Rented a car at Girona. The collection of the car was pretty simple and it seemed to help that I had done the pre check in online as people in front of us in the queue were taking an age. I took out my own rental cover insurance as their premium was very pricey. If you only go with the basic package please be careful of these charlatans as they will find something. I would advise having a good look around the car inside and out and taking pictures before putting in your suitcases. When I returned the car, very quickly they pointed out a small paint chip on the inside of the boot like they already knew it was there. I had only checked the paint work on the outside so was done for £200. I was pretty sure we hadn't done the damage to the car as we only used the boot to carry a couple of carry on bags to and from our villa, but the check in person was very threatening when I tried to plead innocence and demanded a photograph of the damage from before we took the car. In the end we were in a rush to get to the airport so had to cave sign the check in form. Also, don't bother emailing their customer services as you won't get a reply. I have sent several emails to the customer services email address requesting an invoice and photos of the alleged damage but have not yet received a response, not even an automated "thanks for the email" message. Their customer service is awful. "
" Scammers. As many other Trustpilot and reviews state, they put pressure on us to take out additional insurance saying we would not be covered for damages even though we had taken out insurane through AutoEurope. When we retured the car, they man inspecting it rubbed some earth/dust into the wheelarch and said that there were some scratches and demended money for it. He said a leaf could have done it after we said that we had not had any contact or incidents with the car. We asked him to prove they were not there before we took the car out. He said he had photos but would not share or show them. When I contacted customer services for the contract agreement and photos when returned home, they did not provide any photos of the car prior to us hiring it either - it was just blank spaces. They were rude and quite threatening when we said that we would not pay any money until they could prove the scratch was not there prior to us taking the car. They then took money from our credit card without our permission when we returned home without providing any evidence. When I range Auto Europe, I was told by a customer adviser that this was common with this company and they get many complaints about them and for similar stories. He knew they were scammers but the company still insisted on doing business with them. I wish I had read the reveiws which state similar story before we used them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LANZAROTE, ES - Reviewed by JANOS - 29 August 2025
" Excellent value for money, hassle free service. Muchas gracias, muy recomendable! "
" Excellent value for money, hassle free service. Muchas gracias, muy recomendable! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SIMON - 27 August 2025
" Easy booking and process. "
" Great all round service. Rental desk is a short 1 minute walk from entering the arrivals hall. We were processed quickly at rental desk and the vehicle was located easily in the adjacent building. The return was similarly efficient. Quick to check car and sign off. Car was excellent value for the time was had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CHLOE - 24 August 2025
" The pick up / drop off of the vehicle and the transfer to and from the airport was very good. The only issue's was the car insurance and 'go by car' trying to make extra money out of us by telling us we weren't insured with them and needed to pay another £250. They also tried to charge £69 instead of £49 for an extra driver "
" Even though we took out fully comp insurance with auto Europe when we booked the car hire, go by car company tried to tell us we were not insured with them and needed to pay an extra £250. We refused. They also tried to charge us £69 instead of £49 for an extra driver. Again we had to show them the paperwork with the correct price. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SEAN - 21 August 2025
" See above. All great apart from time it took to colelct the vehicle. More counter staff needed. "
" The staff were great and I was very pleased with the car but the queue and wait to collect was painful to the point it may even put me off renting again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ILLIA - 15 August 2025
" Great experience. Highly recommended! "
" Great company, quick collection and drop off. The car was quite a bit damaged, but I think all these rental companies are the same. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by ROBIN - 13 August 2025
" Instuctions to the gobycar collection point on the voucher were incorrect. Had to ring gobycar to get the correct ones. Possibly out of date due to airport construction ? "
" Efficient service. Speedy colection and drop off to/from the terminal. Car was much bigger than the one we selected. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by EVE - 11 August 2025
" we had a great experience with go by car "
" they upgraded our car. it was fab. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ANTHONY - 07 August 2025
" all good "
" The car i was assigned had previous damage on the passenger side. This was pointed out to me; however, what was not was the damage to the tyre, which pomptly exploded on the highway. Luckily there was a spare tyre, i was able to fit. reading the insurance i was not covered for tyres, so i took the car to a tyre shop and they replaced the tyre (€196) and pointed out there were puntures on the front tyre, which they repaired at an additional cost. I was also informed by the tyre shop that there was damage to the brakes from the previous collision and these would need replacing ASAP. When i delvered the car back to Gobycar, i explained all of this, however, i feel this may have fallen on deaf ears as they have now got a car with a new tyre ( which should have been replaced before another person hired the car) and aa repaired front tyre. Customers should not be given a defective vehicle where it is obvious there has been a collision before being thoroughly reviewed by a qualified mechanic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by DAVID IAN - 31 July 2025
" Great service "
" Just really good service, we actually had a bump with the car but it was dealt with quickly and fairly and very satisfied. Will definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by CAROLINE - 28 July 2025
" No flexibility .. poor customer service "
" I appreciate this wA my fault but surely some flexibility could have been given to this sitauation. Arrived to lift car and due to my credit card being 23 euro short they would not accept another card or payment from my husbands card to make up the difference. Yes it's in the terms and conditions but when we got to the site there was no WiFi and due to it being the weekend the account was not cleared. When we rang to get the car it was no longer available so we paid for a car that we never got!!! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SANTIAGO, ES - Reviewed by RHIANNON - 23 July 2025
" So easy "
" Excellent counter staff and the pick up/drop off location was ideal - spacious new car park right under the terminal. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by IAN - 18 July 2025
" na "
" Very good rental company. No hard sell on the extras just good advice and options outlined without being pushy. Would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by GAVIN - 16 July 2025
" Auto Europe are easy to deal with. "
" Car was dirty on outside at pick up and wasn't ready, had to wait in extreme heat for it to be cleaned. Charged E200 for alleged damage, no explanation given as to what this was for. Car did not incur damage whilst I had it to my knowledge. I dropped the car back at 4.30am, drop key box, no staff there at time. Received email stating E200 damage charge later in day. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VALENCIA, ES - Reviewed by MICHAEL - 15 July 2025
" As above "
" Collection went ok but had to wait quite a while for the shuttle. Drop off was not so good. There was only two staff members working on a very busy Saturday afternoon. After waiting to return the vehicle there was not enough shuttles so there was a queue. We ended up getting a taxi as we were worried about being late for our flight home. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by JOHN - 13 July 2025
" Pick up and drop off were prompt from Seville car park and we'll definitely use GoByCar again. "
" Pick up and drop off were prompt from Seville car park and we'll definitely use GoByCar again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by SARAH - 05 July 2025
" Good service "
" Great service, very pleased with car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BRUCE - 05 July 2025
" Wrong car "
" Car provided was not a compatible car to the one I rented. We rented a mid SUV and was given mid saloon car "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by PAUL - 04 July 2025
" All fine. "
" Finding the pick up point was confusing. More signage needed inside the airport. It took us 20 minutes (pulling our luggage) to find the pick up point. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by DENNIS - 30 June 2025
" Great all round experience at a competitive price. "
" Courtesy bus there when we arrived and taken straight to collection point. Collection was quickly and efficiently handled. Very nice staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ROBERT - 16 June 2025
" Someone damaged my car but hitting it in a car park. Auto Europe say i'm not covered for this but the T's & C's say I am. AE said nothing to do with them that I extended my car hire, but Gobycar said it was them "
" Staff good, although they let me extend my rental booking and said to just let AutoEurope know so that the T's & C's, like insurance continued. When I contacted Auto Europe they said nothing to do with them. I could have been driving the vehicle uninsured for 8 days "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BILBAO, ES - Reviewed by WILLIAM - 15 June 2025
" Just annoyed that I thought I was buying standard insurance but it was excess insurance which wasn't totally obvious. "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 11 June 2025
" The booking of the car was very easy and competitively priced. "
" It was a very positive experience from pick up to return to the airport 2 weeks later. All staff were very friendly, courteous and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by STEPHEN - 07 June 2025
" All perfect "
" All perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by DAVID - 22 May 2025
" Smooth "
" Really friendly counter staff at Bilbao, and trouble free return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by JESSICA - 12 May 2025
" When returning the car, the representative tried to charge us for damage that was already there previous to hire, hiding pictures of the previous damage to wheel arch. this is unacceptable and illegal practice. "
" When returning the car, the representative tried to charge us for damage that was already there previous to hire, hiding pictures of the previous damage to wheel arch. this is unacceptable and illegal practice. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LANZAROTE, ES - Reviewed by CHRISTOPHER - 23 April 2025
" The car was dirty on the outside however it was a nicer car than we had booked -so overall I was happy to have a car that had reversing cameras and handled really well...the upgrade in car made up for the initial bad experience. "
" Had to wait for a long time (50 minutes) before the pickup bus arrived after calling twice to say we were waiting- this was stressful for us and the other family who were waiting too. The airport car park was quiet and empty and it felt like no one was was going to come. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by SHARON - 13 April 2025
" My experience was easy and straightforward. Good value. "
" Friendly, competent staff, however better directions required to find shuttle bus at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by JONATHAN - 12 April 2025
" Excellent "
" Excellent and a new car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PHILIP - 05 April 2025
" All good, price,car,service No complaints "
" No fuss when collecting and straight forward at drop off. A little worried about how long the shuttle service would take but all done efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GARY - 02 April 2025
" Great "
" Great team "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MICHAEL - 01 April 2025
" Very simple process "
" Picked up from the meeting point located in the hire car returns. Taken to the gobycar office for a smooth car collection. Excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by RENO - 01 April 2025
" All good but there was an additional deposit for fuel which we weren't aware of and there's always a bit of a hard sell to take out additional insurance. "
" Good but no advance notice of online check-in and took longer than it should when collecting car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDY - 30 March 2025
" All good and a very happy customer "
" Very happy with staff and all of the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by STEPHEN - 25 March 2025
" . "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by STEVEN - 24 March 2025
" satisfied "
" really great when we picked up the carWhen we returned the car only one person on reception. and ten people waiting to either return the car or waiting to obtain a car only weak link "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by DAVID - 28 February 2025
" Really competitive price cheapest by far new car good staff "
" Great price nice and easy pick up drop off lovely staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GARY - 28 February 2025
" Great "
" Enjoyable "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by THOMAS - 11 February 2025
" See above "
" As I have already emailed your company due to a two and a half hour delay on our flight leaving Belfast Airport(storm Eowyn) there was no pickup by the car hire company Go by Car despite numerous phone calls to car hire company closed at seven pm your own office closed until Saturday morning.We had to take a taxi from the Airport to our hotel in Moro Jable at cost of €125 and public transport back to car hire company at a cost of €15 I would like these costs to be reimbursed to me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by PETER - 08 February 2025
" All went very well except thee Sat-Nav system was pretty poor "
" Very good, but difficult to find at Valencia airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ABDUL RAHMAN - 03 February 2025
" Good experience with GobyCar - had to wait at pickup and drop off for the shuttle bus which took some time, particularly when returning the car when due to get a flight! "
" Good experience with GobyCar - had to wait at pickup and drop off for the shuttle bus which took some time, particularly when returning the car when due to get a flight! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by LYNN - 02 February 2025
" Great pick up and drop off at airport "
" Excellent staff and I had to change to a automatic car which was no trouble at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ROLANDAS - 30 January 2025
" Overall, a very good experience. However, clearer messaging on what is included and what is not would be helpful. I understand that rental companies use different terminology for coverage, such as third-party insurance versus "Liability Insurance for injuries or damages to persons or things outside the vehicle" . It would be great to have a standardised list outlining all possible coverage options and what is actually included in my car hire. "
" Overall, we were very happy with Gobycar. Their fleet appeared to be mostly new and of good quality. Our car had a higher trim level than expected, which was a pleasant surprise. The staff was very friendly. The only downside was the transfer bus, which was advertised to run every 5–10 minutes, but we had to wait at least 20 minutes on both trips. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SLAWOMIR - 28 January 2025
" Definitely recommend it. "
" All went well. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BRIAN - 15 January 2025
" Easy to book, price reasonable "
" No dramas or hidden charges as it should be "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by MARK - 06 January 2025
" The price was good. The position of the Gobycar shuttle bus wasn't good. The car pick up was about 12 minutes from the airport. "
" The experience of finding the shuttle was a bit confusing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ANDREW - 04 January 2025
" The pickup information on the rental voucher was incorrect (directing us with our luggage to the bus terminal rather than car park), which cost us crucial time finding the shuttle. AutoEurope had no Out-of-hours contact available on Saturday 21st December - just an answer message (despite there being an Out-of-hours number on the car voucher), so when GoByCar's shuttle failed to show up, we were left on our own (in the empty car park of a foreign airport with a young child past her bedtime). It was not the best start to our Christmas holiday. The following day, there was an agent on the Out-of-hours number, who was efficient and contacted GoByCar to arrange collection. "
" Our flight into Lanzarote was delayed by 45mins, landing at 7:50pm. As an experienced user of rental cars, I did not consider this a major issue. Our first problem was that the pick-up details on the AutoEurope voucher were incorrect, stating "Follow the yellow line bus until the lift and go to the first floor to take the shuttle". This took us to the airport bus station, but through asking around, we discovered that the car hire shuttle left from space A11 in the terminal car park across the road. This entailed dragging all our bags (and car seat) back to the terminal and across the road to the car park. Still not a major issue. My call log shows I first called GoByCar at 8:50pm. They have a message on their phone reassuring customers that a shuttle is on its way, and to be patient and await its arrival. However, as time went on and other passengers were picked up by their rental companies, leaving only my family in the car park, I made six further calls to GoByCar (same message, but we could choose "option 1" to let them know we were still waiting), and attempted to call AutoEurope's Out-of-hours number - which unfortunately just had a message that the office was closed. (I also called the main office number in case this was a mistake, but that had the same message - it seems there was no out of hours service that evening). Eventually, at around 9:45, we talked to a passing policewoman who asked one of the other company's shuttle drivers to take us out to GoByCar's lot. It was locked up, and the lights were turned off, so we returned to the airport (now well after 10pm). The other rental companies in the airport either had no cars available by that time or were extremely expensive, so we took a taxi to our accommodation (a long way from the airport), arriving at around 11pm. The following morning (22nd December), we called AutoEurope and returned to the airport to collect our car. There was no apology from GoByCar, who simply stuck to the fact that they closed at 9 and their system hadn't logged my phone calls prior to that time. I rent cars abroad regularly (3-6 times a year), and have done so for many years, and I have never before not been able to collect my car. A 7:50pm arrival on a Saturday is not late at night for a busy airport, and it is not unusual for a flight to be delayed by 45 minutes. I accept that GoByCar's office hours end at 9pm, but I would expect any hire company to have the flexibility to accommodate a short delay if they are aware they have prepaid customers still to pick up their car, especially given that this was a 10-day hire. Other passengers were being shuttled to their cars, and the other rental companies we spoke to were perplexed that GoByCar had closed dead on 9pm (arguably before, since I called at 8:50 after we had already been waiting for the shuttle). Furthermore, GoByCar's answer phone message should state that they are closed when they are closed. It should not continue to tell customers that a shuttle is on its way after they have closed up the office and gone home. This would have saved us a long, anxious wait in a car park, as well as a pointless trip to their office and back. No refund or compensatory upgrade was offered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by WAYNE - 30 December 2024
" OVERALL VERY GOOD, WOULD RECOMMEND. "
" PICK UP / DROP OFF FOR THE CAR HIRE WAS OBNLY 5 MINS FROM AIRPORT, INSTRUCTIONS AS WHERE TO WAIT FOR TRANSFER COULD BE A LITTLE CLEARER! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MICHAEL - 29 December 2024
" Easy and quick. "
" Quick, polite, great service, might have to wait for bus to pick you up but overall a good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by COLIN - 25 December 2024
" Will definitely try them fits before others. "
" The car was in excellent condition and we incurred no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by KURT - 15 December 2024
" Good platform "
" Polite staff, short waits and low stress "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by ALLAN - 12 December 2024
" The pick up instructions for Lanzarote Airport that were provided by Auto Europe were incorrect. Despite several discussions with other car rental representatives it took over 45 minutes to find the new pick up location. I have already reported this to Auto Europe and am still awaiting a response. "
" The service provided by Gobycar was first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GLEN - 11 December 2024
" Altogether a good experience and I would consider autoeurope again in the future. "
" The instructions of how to find the shuttle bus could have been clearer, ideally with a map of the car park indicating where it stops. Moreover, I had pre-registered my details prior to pick up but the member of staff was unaware and we had to wait for 3 people to fill their details in before they would see us. I would expect anybody who has pre-registered to take priority and be seen first. We got a free upgrade on our car which was nice and the car itself was nice to drive, new, and in good condition. The paperwork was all digital which made pick-up and drop off much easy. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by JOHN - 01 December 2024
" %100 all round, no complaints. Will definitely use this service again. The big bonus as opposed to using a rental company based in the airport is no queues at their office. "
" Great car, great staff. Even better price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MORGAN - 25 November 2024
" Not good, waited 45 minutes for collection from the airport, then a further 30 minutes+ at check in, then on return charged for marks not caused by myself "
" I have been charged an extortionate amount for 2 minor marks on the car for which I reported on collection "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by TERRY - 25 November 2024
" Smooth and simple "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SIMON - 16 November 2024
" Very good, efficient and reasonably priced service "
" Very good, efficient and reasonably priced service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by GORDON - 07 November 2024
" See above comments. "
" Everything about the car and GoByCar staff was great. My only complaint was with the instructions for picking up at Seville Santa Justa station. There's no obvious pickup point and we spent too long trying to locate the minibus to take us to the car's location (a few Kms from the station). GoByCar and Auto Europe need to review this urgently and improve communication with their customers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 04 November 2024
" Smooth process from start to finish highly recommend "
" Excellent staff and service highly recommend I have made a further booking already "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by KAREN - 24 October 2024
" The pick up by shuttle bus to and from the airport was very regular so we didn't have to wait too long, an excellent experience would definitely use them again. "
" They were all excellent the only issue was having to wait a while to get the car as they were so busy but they ticket system worked really well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by SIMON - 23 October 2024
" Apart from No. 3 above, an excellent experience "
" When collecting the car, there was only one unfortunate staff member, who was clearly overworked, with several customers forming a backlog. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CHRIS - 19 October 2024
" Great service but be aware that you need to allow for an extra 30 mins pickup and drop back to allow transit wait and times "
" I hadn't realised that they were off-site "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANGELA - 14 October 2024
" Read above "
" Well I rung Auto Europe to ask what happens if we arrive after 21.00 was told by a miserable advisor that if we miss pick up that we lose the car then asked her well I have booked it for 15 days she said I would lose it which I thought was strange she just put the phone down. But I rang them next day as we were delayed 21.30 and they said we could pick it up. When we went to pick it up they said they would give us an automatic but then said it would 60euros more then went into taking out insurance I told them that I had taken out insurance in the UK but they just pushed there insurance saying if a palm tree brushed the car it could scratch it and all other things until I didn't want the car I was frightened to get in it It would be 150 euros for any scratch and that they would inspect it rigorously and it could take 30 minutes talk about scare tactics do no it was an asv experience and I would mog go with them of you again because I have used Auto Europe many times at the airport and highly satisfied which I thought I was doing the same again not going with Gobycar £166 euros if we didn't fuel it to full "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by WARWICK - 12 October 2024
" All very good and would recommend them "
" All very smooth and good service from everybody involved "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ROBERT - 08 October 2024
" Fff "
" Fdd "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BRUCE - 01 October 2024
" We did not understand your instructions about where we would find the shuttle on arrival. This was probably because we had been so many times previously using the main parking/carhire building outside. A couple more words in your explanation would have helped. But definitely using you and GoByCar again. "
" They were very friendly, pleasant and efficient. There was a very short waiting time for the shuttle. At drop-off I had left my sunglasses in the car and the drivers went back to base and brought them back to me at the airport. Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JULIAN - 13 September 2024
" Same answer as number three "
" The pick up directions are useless a few more lines of where the pick up was would be a bit more useful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by COLIN - 07 September 2024
" The website is easy to navigate and use "
" The pick up and return to the airport were both fast and efficient. The whole service was good and everyone pleasant and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MARK - 02 September 2024
" positive "
" Lovely people to deal with, efficient and friendly, would have no problem recommending them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by STUART - 30 August 2024
" Great experience with GoByCar "
" Having previously never heard of nor used GoByCar, we were delighted with the service offered. The pick up was punctual, the wait time for car collection was fine, the car was clean and also they offered an upgrade for a very modest cost. I'd definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by BEN - 29 August 2024
" See No. 3 "
" Very happy with the service from Gobycar... less so with my dealings with AutoEurope. Prior to my vacation, I contacted AutoEurope on several occasions asking if a International Driving Permit was required. After looking online and seeing that IDP's haven't been mandatory in Spain for the past few years I was surprised when AutoEurope insisted it was required. They couldn't advise which one but insisted I needed one. I spent time and money obtaining one only to find out when I got to Gobycars that it wasn't required. Is suggest you improve your communication skills with your rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BRAD - 24 August 2024
" Easy car collection. No problems and all staff were helpful and friendly "
" The experience was very good. Fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DESMOND - 20 August 2024
" See above "
" When handing car back Marcus did his best to say there was a mark on the car which was totally non existent made us feel very very uncomfortable. Unnecessary . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JOHN - 20 August 2024
" check for any hidden extras. "
" Nice friendly staff. clean cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MARK - 16 August 2024
" Very good prices and excellent communication "
" Superb service from pick-up to drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by SANDRA - 11 August 2024
" Very good "
" Very well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by TERRY - 10 August 2024
" All went well at collection and drop off. No hard "insurance" sell either. "
" It was an easier experience than I was expecting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CHRISTOPHER - 09 August 2024
" Would advice friends to beware of car hire company practices in respect of superficial damage and to have the car washed before return and buy a bottle of car polish. "
" Service was great, but on return was charged for damage from hedge contact, these in my opinion would be expected by the firm with the roads on the island and would be polished out. Plus charged for a car parking mark on 1 door, again, although all care being taken are to be expected in today's size of parking spaces and increased size of cars this could again be mostly polished out. I suspect that all the marks will be polished out at no real cost to the company Amount charged being just below excess payment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by SIMON - 08 August 2024
" East website. "
" Excellent brand new vehicle. Efficient friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by VALDAS - 06 August 2024
" The overall experience with GOBYCAR was very good and easy. "
" We were picked up at the airport and taken to our car at GOBYCAR. The staff were very friendly and helpful when filling out our details. The car itself was clean and very good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by VICTORIA - 27 July 2024
" I'm confused and nervous as to what I'm buying and what I'm covered for using Auto Europe when it comes to the actual car hire with the rental company. Although no problems with Auto Europe and a very fair price, this would influence my decision to use the company again. "
" We waited well over 45 mins for the shuttle bus to arrive and collect us. The office were keen to upsell, extra insurance, bigger car etc. We declined the bigger car, but turns out we were getting it anyway! Insurance was complicated, we thought we had paid for the additional cover as we paid the higher price with auto Europe however the sales office claimed that wasn't insurance with gobycar so we should take out a further policy of €350. We declined and they were quite keen for us to revisit this, suggesting a few times. Sadly, as a first timer driver abroad, the initial experience knocked my confidence quite a lot and effected my willingness to drive during our holiday in fear of the consequences of declining their upsell opportunities, "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by GARY - 24 July 2024
" Friendly and professional. "
" A good company. Hi "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by SEBASTIEN - 18 July 2024
" Honestly, really kind and efficient staff. Thank you for everthing. The pick up was quickly, the car was great. I recommand. "
" Honestly, really kind and efficient staff. Thank you for everthing. The pick up was quickly, the car was great. I recommand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by JONATHAN - 09 July 2024
" collected from airport after flight and taken to office five minutes away. Filled in the details and drove of in a brand new car full of gas with no problems at all would highly recommend. "
" Got upgraded to a brand new car and cant fault the full experiance in any way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by DAVID - 03 July 2024
" Easy to book and no problems encountered "
" Easy to deal with and fully explained in detail "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by CLAES - 01 July 2024
" Auto Europe has competitive prices and many alternatives when you need a to rent a car. "
" Quick and simple handling both at pick up and drop off. The staff was very nice and serviceminded. The car was brand new. Short waiting time for the airport transfer. A perfect rental experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 01 July 2024
" We arrived at designated area in car park to get shuttle bus was told it would be 10 minutes was 45 minutes. The card machine to leave deposit kept saying our card wasn't working do had to part with 300 euros cash. The same card worked fine the whole holiday in many places. The car itself was fine and virtually new and the return drop off went smoothly "
" We arrived at designated area in car park to get shuttle bus was told it would be 10 minutes was 45 minutes. The card machine to leave deposit kept saying our card wasn't working do had to part with 300 euros cash. The same card worked fine the whole holiday in many places. The car itself was fine and virtually new and the return drop off went smoothly "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAN PICAFORT, ES - Reviewed by RICHARD - 30 June 2024
" Overall, it was good value for money and very straightforward to pick up and drop off the car. "
" The member of staff at the rental office was very helpful and proactive. He checked the condition of the car and highlighted faults without me having to inform him, and showed me that he had recorded them. The facility to drop-off keys at the office out of operating hours was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JONATHAN - 28 June 2024
" Good, cheap booking company. But please note, there office in Lanzarote closes at 9pm sharp. You should get there no later than 8.30pm to guarantee getting your reservation. "
" Even though Auto Europe allows you to book 24 hours, the GOBYCAR desk closed at 9pm. This was on our booking form but not obvious . This unfortunately made us miss the first night's booking. They did however provide us with an upgrade the next day but we did incur additional costs due to travelling to and from our holiday stay and to get back to office the next day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by ALBAN - 22 June 2024
" Staff very professional and helpful "
" It was very simple and fast process from picking up the car to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 16 June 2024
" Ok - similar to other hire car comparison sites "
" Superb from beginning to the end! Faultless service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MARYSE - 16 June 2024
" See above "
" Extremely difficult to find the place within the airport where the Gobycar came for us to be picked up. There were no signs so we wandered around aimlessly for a while, all the time carrying our luggage. That was unpleasant at the start of our holiday. At the counter, there was a ticket system to be served. No issue with that. In fact, it could be a good idea. However, our number was called and we had to wait at a counter because the staff was not ready to deal with us. In the event, people with numbers following ours were served before us by other staff! Those two aspects could - and should be improved. Otherwise, we were quite happy. We had a good car and the drop off was straightforward. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by DAVID - 03 June 2024
" Easy to use website. Useful reminders. Reasonable price "
" From pick up at the airport to collection of the car and then ultimately return this was one of the best experiences with a car hire company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by DAVID - 30 May 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GEOFF - 22 May 2024
" Speedy pick up and drop off "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DESMOND - 19 May 2024
" Great experience "
" Great staff, nice clean cars. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JULIA - 11 May 2024
" No further comment to make "
" Waited a long time to be picked up for The airport, about half an hour, but other than that, all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ZOE - 08 May 2024
" I will never use again "
" The price I was quoted was not what I paid "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DAVID - 03 May 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by CHRISTOPHER - 01 May 2024
" I just did... "
" Friendly service from start to finish. Hired a basic car,but was upgraded as I took out their insurance. Would highly recommend... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by JAVIER - 30 April 2024
" Staff made it difficult to collect car and return it. Would not hire with them again "
" Found the staff quite obstructive, trying to push extra insurance on us when we already had some. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by BARBARA - 28 April 2024
" No issues "
" Much easier location to return car to than Mobility , Avis or others. Polite and courteous staff. Would hope to rent from them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DARREN - 24 April 2024
" All, ok. Car had various cosmetic damage, and was not very clean, especially inside, but for the price I paid I didn't care one bit. "
" All ok here. I was expecting to be asked to pay for existing damage after reading reviews, but that didn't happen, so I am very pleased with. The whole experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by DAVID - 19 April 2024
" Very good "
" Generally vey good but we had to wait a long time for the drop off back to the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by RICHARD - 18 April 2024
" As above. "
" I thought the car was on airport, but it was a bus trip away. The car had a lot of dents and scratches, which causes concerns on excess liability. The pickup desk said I didn't have excess cover but I paid more for this to auto Europe. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FUERTEVENTURA, ES - Reviewed by ANNA - 16 April 2024
" Pick up was fine. Drop off could be better. "
" Everything was fine. Drop off was very slow as it was very busy. I had to insist the receipt was sent to me otherwise i would have had no paperwork. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by WILLIAM - 16 April 2024
" Booking all good and value for money. "
" All good. Was surprised no one checked out vehicle so I took photos of all scratches etc. when returning car the assistant went round highlighting these and asked if I had photo evidence (which I did). He was satisfied with that and signed the car off. Just make sure this is done going forward. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by JOSEPH - 15 April 2024
" N.A "
" Very good quality cars, better than generally experience in Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PAUL - 08 April 2024
" AutoEurope is a good, clear to navigate website but it should monitor GoBy car rentals to ensure their information (to find the shuttle pick up point) is clear and up to date. "
" The directions given to locate the car were not correct / clear. It took us 2 hours from clearing customs to actually driving off in the car. There was no SatNav display in the first car offered and we could not get it to work in the second car. The attendant at pick up wasn't very forthcoming with helping us. That said, the attendant who assisted us with drop off was fine. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by PETER-WARREN - 06 April 2024
" I travelled almost 2,000kms and the car was perfect all of the time that I drove it. The staff at the depot were good and the experience was much better than many of the reviews suggested that I had read on-line before arriving. "
" When I arrived at the airport it was difficult to find where to meet the shuttle bus to the Gobycar depot. Better instructions or signage would be useful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 05 April 2024
" Easy and quick "
" Easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDY - 02 April 2024
" Although the booking was made through Auto Europe, the communication with Goby Car was poor. I was not impressed that the car we had requested was not available, and nor would it have been as they did not have that model, despite being advertised on the Auto Europe website. Plus just checking your rates, I see we were charged nearly £100 more than the current rate. "
" The car we booked wasn't available, and we had paid for a premium car, a BMW and was offered a Mini. Not the same. We were then offered a BMW X1, but was then told it was another 80 Euros to upgrade. Not happy. There was no or little help with the controls and instructions about the car. It was set up in German, and it took two people plus a google to find how to change it to another language. There was no instruction how to set the air con, how to turn the lights on or how to operate the SAT NAV. This is a new design which had screen controls, not buttons to turn things on and off. Furthermore, 1 hour after we had left, we had a warning message to say we needed to fill up with Adblue immediately. When I eventually got through to the office, they told me to bring the car back. I was 1 hour away. Not likely. I said I would get some Adblue and they will have to reimburse me on return. The car should have been checked and topped up before it was offered for rental. A disastrous start to the holiday. Not happy "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by HUW - 02 April 2024
" Stressed at the beginning looking for pick up point. All well afterwards. Clearer instructions needed on voucher "
" Great but instructions for pick up point very confusing. Could be much better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by CHRISTOPHER - 01 April 2024
" Very happy "
" Easy fast and efficient service upgrade to automatic and higher spec car was most welcome "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by SAMUEL - 01 April 2024
" Great service.... Good car... lovely people! Will happily recommend! "
" Great service.... Very efficient.... Good car... lovely people! Will happily recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PATRICIA - 29 March 2024
" One of the best car hire companies we have ever used. Highly recommend "
" Extremely efficient. Very pleasant staff. Office not at airport, but quick transfer and no waiting. Easy to access office on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PHOEBE - 27 March 2024
" Got very confused where the shuttle location was in the airport but once having found it waited 20 minutes for the shuttle. Due to a credit card not working, after 2 hours of calling the bank with no success we were finally told that we could in fact use a debit card. Car was clean, easy to drive and overall in great condition and served us very well! "
" Got very confused where the shuttle location was in the airport but once having found it waited 20 minutes for the shuttle. Due to a credit card not working, after 2 hours of calling the bank with no success we were finally told that we could in fact use a debit card. Car was clean, easy to drive and overall in great condition and served us very well! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by HELEN - 26 March 2024
" Great experience all round "
" Absolutely lovely staff, so friendly and welcoming. Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDREW - 22 March 2024
" Bought on airport car hire Received off site Company used (Gobycar) was terrible "
" Terrible - will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by JESMOND - 20 March 2024
" Excellent. Highly recommend it. "
" Excellent experience nothing to fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by BARRY - 18 March 2024
" As number 3 "
" Long wait to collect the vehicle due to only one staff member at the counter. Very happy with the vehicle and the return service. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by LYNNE - 16 March 2024
" Quite stressful. Returned the car early as the shuttle seems to run when it's full. The car was unsatisfactory even though it ran ok. Probably won't use this company again "
" Difficult to find pick up point at airport. Says on website airport pick up and it's not it's quite a ride away. Staff are lovely and they have some lovely cars but not the one they gave me. Full of bumps and dirty inside. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by RICHARD - 12 March 2024
" See other remarks "
" The drop off reception was up one floor, so had to bring 2 large bags upstairs with us. When we got there, there was a que and only one person on duty, so a long process "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARTYN - 08 March 2024
" My only criticism is your member of staff who told me that the courtesy bus was "just outside the terminal entrance" when in fact it was 300 yards. This was not very convenient at my age and in the heat. "
" Gobycar is an excellent organisation and I would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JUTTA - 25 February 2024
" we will book again with Auto Europe "
" Everything went well and we really liked the car that was given to us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JAMES - 22 February 2024
" False marketing. The pick up is not at the airport, it is a shuttle bus service 2 miles away. Not what I signed up for and will be making a formal complaint "
" False marketing. The pick up is not at the airport, it is a shuttle bus service 2 miles away. Not what I signed up for and will be making a formal complaint "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by PETER - 22 February 2024
" As above. Pick up point issues "
" Very hard to locate the pick up point at the airport; only saw the minibus pick up point by luck, which was at the far end of the car park. Would suggest some signposting or move the pick up point to somewhere more visible. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by IAN - 15 February 2024
" Very satisfied. "
" Very satisfied. The pick-up instructions were unclear, leading to delay catching shuttle bus. (Mentioned parking 6, not 6E). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by GREGORY - 13 February 2024
" A well run outfit, will use them again "
" Initially unsure as the email said pick up at the airport, however their depot is only 2km away, the collection bus was waiting at the airport and the driver was expecting us. The staff were efficient and friendly, telling us to photo any faults with the vehicle. we were on our way in less than 1 hour. Unfortunately the brakes on our vehicle had a problem the next day, resulting in a recovery truck to return us to depot, however there was no problems, a new vehicle was there waiting and again the staff were very helpful, and no issues returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SUSAN - 13 February 2024
" Superb service from start to finish. Many thanks "
" Excellent, efficient service 5 mins from the airport with frequent transfers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DAVID - 12 February 2024
" Overall good value. Car not clean. Good service on returning car. "
" Slow shuttle pick up. Long queue to check in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by ANTHONY - 10 February 2024
" Auto Europe are good. Go y are dishonesf "
" A dishonest company. Read the trust pilot reviews. They consistently leave one mark off the inventory sbd try to charge for it. Too many people say the same thing "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by PAUL - 08 February 2024
" Gobycar most unhelpful. Please call me on 07483124909 "
" I believe that you may have ironically used the word "expedient" incorrectly. The drop off in my case certainly was improper and immoral. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by JAMES - 07 February 2024
" All good, would use AR & Gobycar again "
" Clearer directions to find the courtesy bus at the airport would help. The car was a bit scratched etc but actually, good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MEHRDAD - 06 February 2024
" Very easy to book; terms of hire and guidance on picking car up etc. very clearly stated in the booking confirmation. Competitively priced vehicles compared with the competion as I did a full trawl of a number of sites before opting for Auto Europe. Highly recommended. "
" After a terrible experince with Gold Car Rental in Majorca last year (Do not touch them with barge pole!!) , dealing with GOBYCAR was a an absolute delight. Brand new upgrade at no extra cost was a also a bonus. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 03 February 2024
" No "
" Bus was waiting for us on e bays directly outside arrivals No queues at the desk on their office Car checked on return and signed off as all present and correct Then followed by email confirming that my Euro 800 deposit has been unblocked. A very satisfactory experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by THOMAS - 01 February 2024
" Not on terminal. False information "
" You ADVERTISED Gobi cars as ON TERMINAL. They werent, they were 10 mins shuttle away. We payed the extra to avoid a large deposit. We still had to pay Gobi a €800 deposit. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LAS PALMAS, ES - Reviewed by KEITH - 30 January 2024
" Will be very cautious about using an intermediary such as auto euorpe again. Likely much more straightforward to book direct with a car hire company. "
" Gran Canaria depot is not near the airport. It's in a remote industrial estate. Courtesy bus is required to get there. Then once you are there they more or less force you to take extra insurances. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 29 January 2024
" As above, great and efficient experience at an excellent price and extremely easy booking page, very happy to recommend Auto Europe from this hire "
" Absolutely spot on, I was concerned about being off-airport but was c5 mins away and directly off the next TF1 junction with luxury transfer coaches so ideal. Checkin was very quick and efficient, everything explained and the VCR was very accurate but I took pics and a vid just in case. Car was a quality item probably c1 yr old and with minor marks but nothing important and was completely full of fuel as promised. On return the car was checked (I did another vid to make sure no naughties) and agreed no damage and we were taken straight back to the airport. Whilst waiting for the flight we had the full confirmation of no damage and the deposit hold was released all within an hour or so. One of the best hire experiences (of many) and I'm very happy to recommend Auto Europe and Gobycar based on this experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL - 25 January 2024
" Very poor service and to arrive to hidden costs which made the whole experience disappointed and feel like I got robbed of my money "
" Booked car with terminal collection to arrive to have to take a shuttle bus and then wait 35mins for it to collect us Then turn up to hidden costs very annoying "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by SIMON - 25 January 2024
" Not sure what part Auto Europe played in my experience "
" So quick and simple pick-up and drop-off - makes a great change. Quick and clear directions for arrival at airport and guide to get us to the transfer vehicle - and only a short journey to the car-hire place. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 24 January 2024
" Excellent experience compared to other suppliers "
" Great service, friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 24 January 2024
" we had tried to book direct by phone with the car company but they were not interested. Internet was not always accessible from our rural location and there was no way of phoning you either "
" we phoned up to try to book a car, and found that was NOT possible. that was NOT convenient as internet was not always accessible from our rural location "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by VIKTORS - 23 January 2024
" Everything was great! "
" Excellent! The best experience I ever had wit h car rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by AUDREY - 23 January 2024
" Very poor service and tgen i am bwung told 50 euro cgarge for cancelling the car?????? U went to collect the car i paid for that was not available. Company very poor still not received my refund of 142 euros. "
" The car was paid for in full, no mention of a shuttle service from the airport to collect it, car was re-rented out due to my plane being delayed, not able to call. Very poor, company charged twice for one vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by GEOFFREY - 23 January 2024
" Very easy to use service. "
" Very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JONATHAN - 22 January 2024
" Have used Autoeurope on a number of occasions and they are a reliable agent. "
" First vehicle provided had two bald front tyres so returned the keys for a different car. Unfortunately we left a bag on the back seat which we realised an hour later when we arrived at our hotel. On calling Gobycar on multiple occasions and using all available options including the number to report an accident, nobody replied. Had to call Autoeurope who emailed them to call me. I was assured they had the bag and it would be ready for me to pick up when I dropped the hire car off 10 days later. My bag contained duty free alcohol and sun cream ... mysteriously nobody knew anything about it. Someone at Gobycar knows where this went. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ANTOINETTE - 21 January 2024
" See question 3 "
" We have been searching and calling for almost an hour because there was no bus to pick us up. You gave us old information which was a bit stupid. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MICHAEL - 20 January 2024
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KEITH - 19 January 2024
" Auto Europe wre fine, as was Gobycar once the damage issue aas sorted out. "
" Warning. Really scrutinise car for damage. They listed 11 issues when we picked up car. We found another 8 which we insisted that they add to their records before we took the car away. To be fair, we had no problems when handing the car back. However, it shouldn't be left to new customers to point out pre-existing damage that they had missed. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by MICHAEL - 19 January 2024
" I can't think I have ever recommended a car hire company to anybody, despite have had a good experience. "
" Great little company on Lanzarote. The car was virtually new and because it was small did great mpg. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by KAROL - 19 January 2024
" Great service no messing about got the car gave it back no issues at all. Recommend "
" Great service no messing about got the car gave it back no issues at all. Recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DANIEL - 13 January 2024
" Customer service unhelpful "
" Unclear booking, Hidden costs "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LANZAROTE, ES - Reviewed by CAMPBELL - 13 January 2024
" I'll be interested to see what comes from question 3. "
" I was asked to return the car an hour before the previous agreed time. they said that saved me a day's rental but I haven't as yet received a one day's refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 12 January 2024
" I have completed a compensation request and have had no contact. I am still waiting for someone to get in touch from auto Europe "
" I have completed a compensation request and have had no contact. I am still waiting for someone to get in touch from auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by SARAH - 09 January 2024
" Charged twice for insurance "
" Was charged twice for insurance "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by MOHAMMAD - 07 January 2024
" I would avoid "
" Poor collection processs and instructions. Had difficulty finding the shuttle bus to from airport to GoByCar offices, as printed instructions on voucher were rubbish. Had to raise a call with the office to eventually get better instructions. Final drop off shuttle bus from GoByCar offices to airport was unnecessarily slow, almost 30 hour lag time. I have taken many holiday car rentals, and this was honestly worst experience. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MARY - 01 January 2024
" as above "
" Pick up was a problem - no-one seemed to be able to tell us where to go. Maybe some better signage? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARTIN - 31 December 2023
" Had a flat was sorted within 2 hours amazing fast service "
" Absolutely amazing company couldn't recommend enough.! Will be back next year.! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by RICHARD - 22 December 2023
" Easy to use. Good selection "
" The car had numerous marks in its paint and wheels which were not noted. When I pointed this out I was told to photo them all. It was dark so I couldn't see all marks. When I returned the car the staff member went straight to a particular mark on the wrong mirror, asked if I had photod it. She never asked about all the other marks. Surprisingly I had not a photo! It was only a paint mark, not a Crack or dent. I said that it would polish off. She had non of it and charged my deposit. I see there are remarkably similar reviews on trust pilot. There's a scam going on. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by TREVOR - 16 December 2023
" Very good experience. Only problem was some signage was needed at Lanzarote airport to locate the shuttle bus. It is in a remote corner of the car park with no signage. Information on the booking confirmation would have been useful! "
" Very good experience. Only problem was some signage was needed at Lanzarote airport to locate the shuttle bus. It is in a remote corner of the car park with no signage. Information on the booking confirmation would have been useful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOANNA - 13 December 2023
" Great service and a good car. Was in good condition and handled well on the roads up in the mountains. Thank you. "
" Very good service. Easy to pick up and drop off as they provide a free and direct shuttle service to and from the airport. Very happy and would use them again for sure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by STEPHEN - 12 December 2023
" After initial confusion over pick up point, everything about the car hire went very well. GOBYCAR staff were very efficient. "
" Initial instructions about vehicle pick up could have been more specific as we went past the pick up point 3 times before realising where to wait for the transfer bus, think we were expecting some signage and a bus to be waiting. Other than that our experience was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDRZEJ - 07 December 2023
" Very good company "
" All Ok Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by NEIL - 06 December 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by ROSS - 06 December 2023
" Gobycar were very efficient, "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JONATHAN - 06 December 2023
" My worries about other reviews were unfounded. I had no problems at all. I am, however, still waiting for my receipt of a 'no problem' check in! It's three days late... "
" The check out was fine. The car was under shade so it was a bit difficult to scrutinise it completely. I read some truly terrible reviews about Gobycar's check in - and I was VERY worried about being blamed for damage I had not caused. HOWEVER, everything was fine - and the young man was polite, efficient and kind. No complaints at all. Jonathan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JILLIAN - 01 December 2023
" Nobody had heard of Auto Europe at the airport and the instructions were wrong so we wasted loads of time waiting in the wrong place. When I called the UK number it said the office was closed. Not very helpful. "
" Really bad instructions for where to get the mini bus at the airport. Waited 20 minutes in the wrong place until an airport staff member told us they had changed the bus stop. Then waited again for the bus. Finally got to the depot and waited another hour as the card machine was not working for takiing people's deposits. From airport to departure in the car was more than 2 hours. Car was clean and in good condition. Staff were polite but systems were very inefficient. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANTHONY - 26 November 2023
" Terrible to see the sales staff confuse an old man in front of us until he finally signed up for a bigger car, additional insurance & gave them his card details as deposit. I get the feeling that they con a lot of people into paying more for a standard car. "
" Arrived to find at airport collection was a minibus to somewhere out in the sticks. Counter staff tried hard sell tactics with every customer getting them to upgrade the car & pay extra. They then wanted everyone's credit card details including pin numbers to secure a deposit. We don't have credit cards so had to pay an extra 85 euros. The car We got was dented & scratched, it took us 20 photos to record the damage. Terrible design car with no guts event though it was a 1500. Staff very off hand about checking the car when taken back, only said 'oh you had comprehensive insurance cover so all good' Still waiting for our deposit back. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
TENERIFE, ES - Reviewed by DAVID - 21 November 2023
" Definitely would use again "
" Very pleased with the whole process. Only 10 minutes away from Airport, friendly staff and whilst the car had some damage to the bodywork when I picked it up it was a good drive and economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GODFREY - 18 November 2023
" As above "
" Overall I was very pleased with the way Gobycar handled me during the hire and offhire process. The only criticism I do have, would be over the lack of information on where to meet the transfer minibus. There was no signs either inside the airport or in the car park. We had to ask several members of the airport staff for directions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by DAVID - 14 November 2023
" See answer to 3 "
" A warning noise occurred every 5mins but since all the guidance was in a foreign language, it was impossible to determine the cause. On return we were shown that this could have been translated! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS PALMAS, ES - Reviewed by SIMON - 12 November 2023
" As per Question No. 3 "
" The pickup & dropoff experience was wonderfully easy, the staff were very polite & the value for money was excellent - The whole thing was faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by RICHARD - 07 November 2023
" Great "
" Very good for the money "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ASSAAD - 07 November 2023
" Excelente "
" Excelente "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by STEVEN - 07 November 2023
" Fantastic service, very friendly staff. Car was in fantastic condition and very clean "
" Office stayed open past 9pm due to delayed flight and provided guidance as to where the shuttle bus will pick us up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 29 October 2023
" I fill the rental was really bad , it was cheap to rent but could have cost me a lot of money if I had not proven, I hadn't caused any damage to the car with photos. Compensation would be appreciated in some sort of professional manner at least. "
" 2 x main concerns with this rental , firstly we were only able to drop car of 8am to 9pm but our flight home left at 7am Mallorca time. Forcing me to drop car back one day early losing on rental. Also drop accused me of damage but I had collection photos luckily "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by SIMON - 27 October 2023
" Other than the pick up issues everything else worked well. "
" The instructions for meeting at the pick up point for the transfer caused concern. It does not quite work as described. After following the instructions provided by Auto Europe there was no transfer at the airport waiting or any designated pick up point. After waiting a while we were forced to ask someone who worked in that part of the coach area who phoned the company to find out what was happening. They then said we would have to wait as the coach would come and pick us up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 27 October 2023
" . "
" Overall very good but the car had a lot of scratches and dents when we picked it up. This meant a long time checking the car to make sure everything had been noted. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by FERENC - 06 October 2023
" Finding the pickup point was really difficult, we had to call the staff 4 times. Can you please provide a map? It would make a big difference. "
" Finding the pickup point was really difficult, we had to call the staff 4 times. Can you please provide a map? It would make a big difference. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JENNIFER - 29 August 2023
" Easy, clear booking, nice staff "
" Very easy pick-up , lovely staff who spoke good English, (thank you!) Drop off slightly longer as they were busy but lady did actually help as soon as she became free as she knew we had flights to catch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CATALIN - 23 August 2023
" really happy with the service, great little car, no problem whatsoever "
" really happy with the service, great little car, no problem whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by VLADIMIR - 19 August 2023
" Great experience, great customer service, hassle free. "
" Great service, we got a brand new car as well. We have been offered to upgrade to a bigger car for 45€ when we come to collect the car. And it definitely was the right decision, instead of Hyundai i10 we got Toyota CH-R hybrid for only 45€ extra. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 28 July 2023
" I've had great service with Auto Europe. Used them many times. Changed my travel dates this year (added an extra week) and they returned my original payment next day. And I rebooked with them for a longer period. Very efficient. "
" First time I've used Gobycar but would definitely use them again. Great minibus pickup/transfer directly from the airport door on 2nd floor at Palma. Short transfer to the (just offsite) office which is bright, modern and air conditioned. Not sure why counter staff at most Spanish car hire places seem to take so long to process and hand keys but this did take a while. Unfortunately, many renters don't appreciate that 'full' insurance is often offered by agencies and if they take it they will still need to leave an excess deposit. But friendly and helpful. Almost new car in almost unmarked condition. Adjacent to a petrol station which is really handy for the return which was quick and no unexpected marks found. Great service and speedy return to departures door at airport. Excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PHILIP - 27 July 2023
" I'd better not say any more "
" Landed in Lanzarote and had to wait 1 and a half hours for the car company to pick up me and my 17 year old daughter. Gobycar staff are ignorant and tried to charge extras which is already paid your company for... I will never use your company again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by JEREMY - 26 July 2023
" See 3 above. "
" Failed to collect us from the airport, so after waiting at the airport for approximately 1/2 hour, we then had to pay for a taxi to take us to the car pick up point. Once there we once again had to wait over an hour while 2 other customers were sorted out first. Employee did apologise for delay once I got to the front but didn't seem to understand our disappointment at failure to collect us from the airport. A slightly upgraded car was offered by way of apology. Arrived at our hotel very late and extremely tired. Not an ideal start to our first summer holiday in 6 years. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JO - 23 July 2023
" Your website lists it as an airport pickup but it is not. "
" The pick is NOT as described Palma Airport, Majorca. It is actually a transfer as it is Goby cars. You don't find that until the paper work arrives 4 days before - the instructions are unclear and only more detail given when you phone the number and get a recorded message that says you should follow the instructions you haven't got but does repeat them. The driver when they did pick up , drove extremely fast as there were several people waiting. Only 1 person was working and it took 30 minutes to get the car after a 10 minute transfer. The car was in the wrong place and 15 faults listed ( scrapes, dents, chips, a chip in window) on the sheet but we counted over 20 and video'd as we were not convinced by the record. They gave you a key and then abandoned you. Car had over 50000 miles on, mats didn't fit and slipped . Realised the return time was 30 minutes before they closed for drop off. We were checking return transfer . Phoned at 8pm the night before when realised ( an hour before closing ) and it said they were closed. Left number to check would be shuttle and asked to confirm . No one phoned. Ended up arriving 45 minutes early just Incase they closed early again. Only 1 person working again but then another guy took 3 of us over , quick inspection and said sign ( form in Spanish) I had to ask that he agreed there were no extra marks as it was so perfunctory "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LANZAROTE, ES - Reviewed by DAVID - 18 July 2023
" Not happy a cheaper option turned into a much more expensive option. I will just go with Ci car in the future, insurance shouldn't be offered online with silly conditions. "
" We chose go by car as it seemed a cheaper option however it was not. We took out full insurance thinking we were covered but when we arrived to collect our car we had to use a credit card for 800 euros deposit, as I could not remember my pin for the credit card and could not use a debit card I had to buy further insurance at 167 euros, in total the car cost over 330 euros which is ridiculous. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by NATHAN - 01 July 2023
" Very good "
" Very good. Easy to pick up/drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DEREK - 18 June 2023
" Everything about the car and the counter service and drop off were excellent, but I can't ignore my partner and myself being left to fend for ourselves at the airport on arrival, this was simply unacceptable. "
" Arrived on Thursday evening and was at pickup point for bus by 21:00, but no bus was there, had to get a taxi to my resort, this was extremely inconvenient, not to mention costly, and was very disappointing. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by KEITH - 15 May 2023
" Best car hire I have ever done , absolutely first class , we rent cars at least 4 times a year and this was the best "
" We wish all car hire was as smooth as gobycar fantastic service from all staff and very nice car too , Roberto and the lady who drove the bus first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PAWEL - 12 May 2023
" No comments. "
" No comments "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GRANT - 12 April 2023
" Booking was ok but not that easy to change when our flight time had changed. "
" We were anticipating collection from the airport. Signage and mini bus pick up was not great with a lengthy wait and we were not sure if we were in the correct place. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by ROB - 07 April 2023
" See above "
" My only issue was that at the time of searching for a car, I specifically selected airport collection only. I was disappointed to then find out that you were away from the airport and I needed shuttle bus. All of that said, I would now use you again as I found the value and service very good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PAUL - 30 March 2023
" Biggest problem CDW - see above "
" One point I was very unhappy about. I pre-booked full CDW with Auto Europe. However on arrival at Gobycar, I was told that this was not acceptable. I was forced to take out their own CDW and leave an 800 euro deposit on my credit card. I was told that if I had an accident, I would be immediately covered by Gobycar and that I would then have to claim the money back from Auto Europe. This is not acceptable. If you are being forced to take local CDW, this should be clearly stated on the Auto Europe contract otherwise in effect, you are paying twice. I have also been told by Gobycar that the 800 euros will not be refunded to my card until 3 to 5 days after returning the car. Very poor and totally unsatisfactory. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ALAN - 24 March 2023
" Insurance paid with the booking to Auto Europe did not take away the need for a deposit to be taken by Gobycar as this insurance was not directly with them. This was not made clear. "
" Rep took a long time to meet us. Some information was that the office was on the airport site which it was not. Only one staff member dealing with about 6 customers in what is a lengthy process. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by ROBERTO - 23 March 2023
" Not to bad ! "
" Just when we arrived at the airport, there was no indication of where to take the minibus to collect the car and email no description about it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MARTIN - 22 March 2023
" Not much to say really just a bit shambolic. "
" Hi after landing at the airport we were unable to find your office or get any information as to how to pick up our car, people we asked at the airport didn't know your company or where we could go for help! It was only by chance that very helpful young man spotted your logo on the email you had sent us. I would say that you need to put details on your emails as to go to the the bus station to catch the bus to be taken to pick up your vehicles. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by ANDREW - 21 March 2023
" N/a "
" I was unable to pick car up and failed to notify as my 3 year old had an accident and I forgot about the car rental. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by NAVID - 19 March 2023
" Efficient "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STUART - 14 March 2023
" Using your site to book is very easy. "
" Exceptional service. Returned back to them now 4 times over last 3 months or so and very easy and cost effective. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by CHERYL - 12 March 2023
" Felt I was robbed with this car Company. Never had to pay large deposits or extra insurance on top of what I've paid before. It was alot to put out. Almost £400 to hire a car for a wk. "
" I was shocked that I took insurance out on there page when paying for the rental. To be told when I arrived it was 3rd party insurance and had to pay £98 and that was them taking a little money off. Never had to pay as much for insurance or pay it twice. They also wanted me to pay €830 euros deposit on a credit card which I didn't own. So had to pay £150 deposit and now waiting 15 days to get my money back. Very unhappy with this arrangement. Felt like I was being robbed. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by NICHOLAS - 02 March 2023
" Good company once I got the car but wasted an hour at airport "
" We arrived at Tenerife snd no one at meeting point . Waited for 20 mins and stayed to get concerned . Had to ring local office as a cost to me to be told someone was coming . Waited another 15 minutes and called again at another cost to me ! Eventually someone turned up . Only one person meeting people at airport aswell as driving transfer bus to office 10 mins drive away !! Terrible service "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAVEL - 26 February 2023
" . "
" All nice, but takes a some time to wait for a transfer from the airport and they don't allow debit card for a deposit. Also asks for a fuel deposit (150€) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STUART - 20 February 2023
" Best new entrant to car hire market. Best service and competitive price. "
" Excellent service. 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by JERRY - 20 February 2023
" Dealt with our change of booking details swiftly and efficiently. Slightly disappointed at delay in receiving refund to original debit card. Original booking 24th January now 20th February so hopefully this will prompt you to make the payment. Otherwise excellent service, many thanks. "
" Staff were extremely helpful and patient with excellent English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDREW - 09 February 2023
" Excellent, price, staff and Car "
" Excellent, price, staff and Car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by KAREN - 06 February 2023
" Very poor experience I will tell everyone I know NOT to use this company! Ripped off at the desk It's cheaper to book with a reputable company and not these cowboys! "
" I have hired many cars in Europe and around the world. This was the worst experience I have ever encountered. I was not told at the time of booking that Gobycar was off site. I waited half an hour to be picked up. I was then told to leave an €800 deposit or be forced to purchase insurance through the company at an additional €56 plus another €150 deposit. I told the operator that I have private insurance for hire cars but I was ignored. If I had known this information I would have booked a car from Auto Riesen at TFS. They are reliable, transparent and honest. At drop off I had to wait another half an hour for someone to accept the keys. Causing stress that we might miss our flight! NEVER AGAIN! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MICHAEL - 25 January 2023
" Website worked well "
" Initial administration was poor. Error with set up, later resolved but caused significant delay.. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LAS PALMAS, ES - Reviewed by JOHN - 22 December 2022
" Very good "
" Everything went very smooth. Have had bad experiences in the past with other rental companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by TIMOTHY - 21 December 2022
" All 1st class and efficient. "
" We had no waiting at any time at collection or drop off. Everything efficient and well organised. Lovely staff, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GUIVE - 20 December 2022
" all good, good value "
" shuttle a little difficult to find but once picked up all was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by PAUL - 13 December 2022
" Overall, very satisfied. No issues whatsoever. "
" Very efficient, great staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DAVID - 12 December 2022
" ok "
" Collection very Slow "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by DARREN - 11 December 2022
" Easy to book and overall good value rental. "
" We had a short wait for the shuttle bus (<30 mins), but a lengthy wait (> 1 hr) in the queue at the office counter - they weren't sufficiently staffed, and spent too long trying to persuade customers to upgrade their rentals and take extra insurance. The car was well used but clean and in satisfactory condition. The drop-off checks and shuttle bus back to terminal were very quick. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by MATTHEW - 07 December 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 05 December 2022
" Great company and service "
" Great experience with the company. Only slight drawback was that I was under the impression that the office was based at the airport and not off site when I booked - and I prefer to use companies located at the airport itself. However this didn't detract from the experience with the company but did add an extra 45mins plus to the pick up process. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ALASDAIR - 03 December 2022
" Very good. Excellent value. "
" All great, very efficient. Had to walk quite a long way to get bus to then take us to collect the car which we hadn't expected. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by CLARE - 26 November 2022
" Would recommend "
" Overall experience was very positive, the only thing was waiting for the shuttle bus to take us there, we had to wait a while (at least half an hour) and ended up having to phone them to check if it was coming. However after that it was a quick and easy transaction to collect the car. On returning the car there were no problems and far less hassle than other car hire experiences I've had in the past. The staff were friendly and pleasant. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ALAN - 21 November 2022
" As above "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 16 November 2022
" See above "
" Booked with auto Europe, I received no confirmation email. I chose auto Europe because it was meant to be in an airport terminal. It was not. I found out that we were actually using a company called gobycar. We waited 10 mins for a representative to turn up. It was then a 10 minute drive and then a 20 minute wait to be spoken to about our car. The car itself was meant to be a 1.8 litre, but it definitely was not and was severely under powered. Also the cars on board computer had no navigation available, as this was a new car I'm almost certain it would not be an optional extra. For a car hire that mainly hires out cars to tourists who obviously don't know the roads this was very surprising. Otherwise the car was in great condition. None of the staff inspected the car before our first departure, they said that if we found any damage to film it and let them know. It was dark and raining, so the films we made didn't show any of the damage we found. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by ANDRE PIERRE - 11 November 2022
" I will never use Autoeurope again. They cost me a lot for a bad service. Nobody answer at the outside office hour number so they let me alone with my family to the airport at 10pm! So I had to paid a taxis. It's really not professional. I will put some comment on the net. "
" I'm not really happy, because they don't accept any debit card. And nobody came to collect me when I arrived. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by COLIN - 07 November 2022
" Manager did not seem to care when we complained at the end of our rental. We will never use gobycar again "
" Very poor. Car was damaged and we were not told about it when they gave us the keys. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by DECLAN - 04 November 2022
" I have already made a complaint and not heard nothing back. I bet I don't get a response to this also. "
" The staff tried to sell me extra insurance. When I said I didn't want it the staff didn't want to help me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DEREK - 23 October 2022
" See above "
" I would not have booked this. Waiting for pickup at tfs was too long and won't use again. Gobycar were excellent ONCE we reached their office "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by DARREN - 19 October 2022
" Please read the above. "
" I took full insurance cover with Auto Europe but was told that this was not the case and that i did not have any cover in place, i showed the booking form to show the codes but felt pressurised then into taking the full cover with GoByCar which added another circa £103 to my overall costs, so not happy at all to be honest and will not be using again. I feel that this really should be communicated better that GobyCar/Auto Europe should be aligned in terms of what was purchased originally. Transparency is all i am looking for and this in my opinion certainly is not the case here! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KATHERINE - 18 October 2022
" Disappointing "
" Instructions upon arrival at the airport inadequate, we arrived and found the meeting point. We waited 30 mins and nobody arrived. Eventually we called the office (no instructions to do this) and then they sent a shuttle bus to pick us up. It was a long wait after a long journey. When we arrived at the office we were asked to provide a credit card. I had made the booking on my debit card, I have no credit card. They refused to let me have the car without a credit card. My boyfriend has one, but they refused to accept this, saying it had to be in my name. I tried to call Auto Europe but your office was closed. We needed a car, in the end I was forced to pay for their zero excess complete insurance, which was more than the original cost of the car hire through you. Deeply disappointing, eye wateringly expensive, frustrating that I was allowed to pay you via debit card but not the car hire place. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by STEVEN - 16 October 2022
" Only one disappointment. Car advertised as on airport. Was actually of airport on other side of freeway. "
" Good service. Excellent car at great price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by ALEXANDER - 15 October 2022
" They should remove gobycar from their list of companies. No one turned up and I couldn't get hold of them. "
" They never turned up at the airport. Had to get a taxi instead. Tried to call with no luck and they never reached out to me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by LEONARD - 15 October 2022
" As above, good service at Gobycar but they wouldn't accept the insurance I had purchased when I booked the car through auto Europe, was also told that my €200 deposit would be returned within 24hrs and still waiting 36hrs later "
" As said above, vehicle, counter staff all good but I ordered vehicle and paid for insurance on line through auto Europe but Gobycar wouldn't accept insurance so had to purchase insurance from them when I collected vehicle so effectively insured car twice "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by MAX - 14 October 2022
" Whole thing was a complete scam. They made up damage on the underside of the vehicle that couldn't even be seen. When we picked up the vehicle the guy didn't check at all on the underside. We have seen online they've done this to others. Complete scam to make money - STAY AWAY. Really bad customer service and unhelpful staff "
" Whole thing was a complete scam. They made up damage on the underside of the vehicle that couldn't even be seen. When we picked up the vehicle the guy didn't check at all on the underside. We have seen online they've done this to others. Complete scam to make money - STAY AWAY. Really bad customer service and unhelpful staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by REBECCA - 12 October 2022
" The experience with Auto Europe has been terrible. I emailed your team to notify them of a delay in our flight, this was not relayed to Gobycar. Your failure to communicate meant we incurred additional costs our side. Unhelpful staff on the phones made a disappointing situation more frustrating as they tried to place the blame on our side rather than providing guidance. We should be refunded for the day's car hire we missed due to this error in communication. "
" Gobycar were efficient when open. They close early and this should be made clear to people booking a later arrival as we needed to rent a new car for our first day from a different provider. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ELLEN - 10 October 2022
" Excellent service and upgrade of car was surprise on arrival. Customer service was extremely excellent and would definitely recommend and book again. "
" Excellent service and upgrade of car was surprise on arrival. Customer service was extremely excellent and would definitely recommend and book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DONNA - 07 October 2022
" The cheapest I found anywhere, so can't really complain but it was a bit sad inside but as I said it was the cheapest "
" Nothing negative with gobycar but the car was a bit sluggish because of all the hills. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by JOANNE - 02 October 2022
" Very easy to book, competitive price. Would recommend. "
" Very smooth experience, shuttle from / to airport was very prompt and efficient, lovely new hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JAMES - 26 September 2022
" I had started my internet search for a hire car on the travelsupermarket. com website. I had chosen as one of the filters 'show only car hire companies in the airport terminal'. I made my selection and followed the link to Auto Europe and completed the booking process. When arriving in Fuerteventura I was surprised to find out that the Gobycar desk was off site. There was no clear indication on the paperwork I'd printed out to say that it was offsite or where to get the shuttle bus. Having now gone back into the Auto Europe website I see that it does show that the Gobycar desk is offsite so the error is with the travelsupermarket website. However it would have been helpful if this arrival procedure information was contained in the Auto Europe voucher I'd printed out. "
" Couldn't fault the service although I hadn't appreciated that their desk weren't in the airport terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 20 September 2022
" All good "
" Very goid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by IAN - 16 September 2022
" Just the lack of clarity from third party to main rental. There always seems to be extra charges and small print loop holes "
" Gobycar where fine, but the added insurance from AutoEurope wasn't taken into account? All very confusing. Third party car rental seems to work out more expensive in the long run "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by BECK - 15 September 2022
" Doesn't show the hidden charges "
" The price quotes was not the price we ended up paying, not transparent ie insurance n deposit for key and fuel! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JAMES - 05 September 2022
" see 3. above "
" every good except for charge of 140 Euros for extremely minor scuff to paint. 140 euros seems excessive for the most minor of marks (no dent, top paint removed, size 0.5 cm2. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by OLIVER - 03 September 2022
" Excellent. Easy shuttle service from the South airport at Tenerife and the same when I dropped the car off. 5-10minute shuttle. "
" Super helpful staff who found a way to solve an issue with my car collection and make everything possible and work out well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by NEIL - 22 August 2022
" Made to be aware that car hire was off site "
" Pressured into upgrading insurance which halved in cost when I declined. No free booster seat as per options stating it was free "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JASON - 09 August 2022
" See above "
" Depot not in airport but it didn't tell us this on booking and there were no signs in airport directing us to bus. It did not even clearly say who the booking was with and people in terminal had to help decipher. I had purchased what was described as the more inclusive insurance described as "full protection" it was nothing of the sort and I had to purchase extra insurance at the terminal (I bought it from another provider as your terms were horrific). I still don't understand what happened here as i definitely purchased the upgraded insurance. I would not touch auto Europe or go by car again under any circumstances and will tell everyone I know to do the same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by VALDAS - 31 July 2022
" No comments "
" To pick up car was provided very bad instructions, we spent about 1 hour in terminal "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ANDREW - 25 July 2022
" Excellent service "
" Very easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DAVID - 14 July 2022
" It was not clear during the booking process that the hire car provider was not located in the terminal. There was an option to select on site providers which I did but the offer I chose was still showing. Once the voucher came through it said please see instructions below but there were no instructions on the voucher. It was very confusing at the airport until we worked out that we had to take a shuttle bus. "
" It was not clear during the booking process that the hire car provider was not located in the terminal. There was an option to select on site providers which I did but the offer I chose was still showing. Once the voucher came through it said please see instructions below but there were no instructions on the voucher. It was very confusing at the airport until we worked out that we had to take a shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MANDY - 13 July 2022
" Disgrace "
" We were not met at the airport and after 30 minutes decided to take a taxi to gobycar. Once there they said I had to pay £1000 deposit for the car. Obviously I refuse and asked for a refund which they could not provide "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1