Auto Europe
- North America
- Central America
GOLDCAR CROATIA CUSTOMER REVIEWS
- 6.6
- 6.2
- 7.8
- 7.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GOLDCAR CROATIA Car Rental Reviews
Average Rating for Goldcar :
SPLIT, HR - Reviewed by DAVID - 06 September 2025
" Online booking and voucher system worked well "
" Gold car were excellent but put a lot of pressure to buy the additional insurance packages - even commenting when I said I didn't want to buy them that "I was on my own if the car broke down- don't call us " . Other than that it was an excellent service and a great car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PULA, HR - Reviewed by ROBERT - 26 August 2025
" Not a good reception from this company and NOT A GOOD SERVICE DEPARTING "
" Arrived at a very hot small office,and rushed through all agreements needing to be signed including €170 insurance cover after mentioning it have insurance already. After leaving with the car not even cleaned.On my return.NO ONE IN THE OFFICE AT MID DAY to check the car in.NOT A GOOD SERVICE. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
PULA, HR - Reviewed by ROBIN - 23 August 2025
" Good car "
" I was charged 20 euros for being an hour late to pick up the car. My flight was delayed and it was still within the working hours of the office at Pula airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 21 August 2025
" Good service, Goldcar advised me to book direct next time as the all inclusive cover often requires police reports in the event of damages and can be difficult to claim your money back? I have no idea how true that is. "
" Everything was great, only downside was that the office is only open from 08:00 and our flight was 08:30. There's a drop box but then you don't have any confirmation they actually received the car back and if it's damaged after the car is left there is no evidence it wasn't you. I took videos and photos of the car as I left it and of me putting the keys in the box, as a precautionary measure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PULA, HR - Reviewed by WILHELM - 16 August 2025
" The rental companies state that auti europe's full cover does not cover the whole vehicle. They try to make more money... "
" Car was fine, all went well. Staff made a small mistake at take-over which led to a misunderstanding at drop-off, it was sorted; no problems otherwise. One member of staff made great effeort to return a key to me which I had forgotten in the car. I recommend their service. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by DARREN - 25 July 2025
" Complaints department treat you like a criminal "
" Car was returned in same condition as we received the car but we where charged with damage. Took it up with anto europe and got no where.will never use the company again and have shared that view "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PULA, HR - Reviewed by DAVID - 15 October 2024
" Easy to book. Good selection of cars and excellent price! "
" Easy pick up and drop off. Nice car in nearly new condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by SIMON - 17 September 2024
" Excellent throughout, however, it proved unnecessary to have to print out my voucher ( which was a pain to do) and I already had it on my phone anyway. "
" They were excellent throughout the process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by GRAHAM - 05 August 2024
" As above "
" Absolutely disgraceful customer service - charged us for damage that was already there - conflicting info from head office and counter staff - demanded photo proof that was provided - then said 30mins was too long to get to the car to take the photo even though i am waiting for a hip replacement and struggle walking - then offered only half a refund - then a full refund but still waiting for the money - never ever will we use them again - never had these issues before and we travel and hire cars alot. Autoeurope should reconsider having them on your site as they give you a bad name. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ZAGREB, HR - Reviewed by MARTIN - 31 July 2024
" All fine "
" It was not made clear ahead of time that pick up and drop off was at their off-site location. This added time and inconvienance to the process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ARMANDO - 21 June 2024
" The staff were ok, only the one person, so did take a while to be seen to. The condition of the car as mentioned was pretty bad! "
" The car was battered, dents and scraps on practically every panel, dirty/dusty inside and out, pretty appalling to be honest. Worst I've ever had! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by ROGER - 16 June 2024
" Very good experience. Highly recommended. Would advise customers to find Goldcar location using google maps as initially couldn't find them. They are not with the other airport car renters at Split Airport they are in an adjacent compound. Located 200m from terminal entrance / exit. I will look to use them again. "
" Excellent customer service by Goldcar at Split Airport. Upgraded car was as brand new and perfectly clean. No hassle or issues collection or return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MICHAEL - 08 June 2024
" See above comments "
" Upgraded to much better automatic car (Probably only by luck!!). "Off airport" location but only a short 4-minute walk to office. This probably enables Goldcar to keep costs, and thus rental charges, a bit lower than average. Will definitely seek out Goldcar again but, like most things in this life, price will always be the major deciding factor "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by KEVIN - 26 April 2024
" Due to us being delayed getting through customer, at least (60 minutes) the sales guy on the desk charged a fine of 50euros. It was 930pm, so not particularly late...but was told it was out of hours. Was then told we had basic insurance, and was asked to pay another 100euros for full insurance. I already paid the extra money to have full cover, so again not impressed with this member of staff at all. The car was fine, drop off easy but feel disappointed with the fine and put under pressure to take out unnecessary extra insurance. (Which I didn't do). "
" Due to us being delayed getting through customer, at least (60 minutes) the sales guy on the desk charged a fine of 50euros. It was 930pm, so not particularly late...but was told it was out of hours. Was then told we had basic insurance, and was asked to pay another 100euros for full insurance. I already paid the extra money to have full cover, so again not impressed with this member of staff at all. The car was fine, drop off easy but feel disappointed with the fine and put under pressure to take out unnecessary extra insurance. (Which I didn't do). "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by DIANA - 21 December 2023
" AS above "
" This was my second time renting from Goldcar in Zagreb. The problem was that at time of booking I was not told that as i was dropping the car off really early, I was expected to drop it back to their branch which was off airport and then, what? What 2.5km to the airport as there are no Uber's who will take such a short booking at that time of the day? Or park at the airport for hours and pay ex amount of parking fee on top of my rental proce. Absolute nonsense. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by CHRIS - 30 August 2020
" These hire car firms need to be more family friendly. The cost of kids seats was nearly as much as the car hire. "
" Sales staff heavily pushed additional insurance. It was expected. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by PETER - 22 July 2020
" GoldCar blatantly abused their position of withholding a deposit to scam money out of me, which amounted to double the cost of the car rental. This really ruined my holiday and I do not know how I can trust autoeurope to book through if you allow companies like this on your system. "
" After aggressively having extra insurance being up-sold to me (and saying no 5x) I was eventually handed the car keys and told that there was only one scratch on the car - I found another 4 dents & large scratches, which I took pictures off and emailed to myself to get a date recorded. At the drop off 'Dora' said that there was another new scratch that I had caused under the front bumper, one of the most common place to be marked on any vehicle. In a car of this terrible condition I told her that it would have certainly been marked already. She denied this and walked off. GoldCar then went on to charge me £250 for damages that I in no way caused! I have had previous bad experiences with this company and thought that I could save a few pounds by using them and taking pictures of the car - but in the end they still managed to rip me off. NEVER BOOK WITH GOLDCAR!!! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZAGREB, HR - Reviewed by DUKA - 21 November 2019
" this hire company isn't on the terminal, and you need to call them once you have landed. They will send the minibus to collect you and take you to their office, which is about 5min drive. Despite all of that the expediency of the collection/drop off and the politeness of the staff have made this a very satisfactory experience and extreme value for money! "
" Thanks for making this an easy and comfortable experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by ROBERT CHARLES - 09 November 2019
" VERY GOOD SERVICE and WOULD BOOK AGAIN "
" ALL VERY GOOD "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by ANDREI - 26 October 2019
" Also I booked the extra cover on autoeurope, to be completely covered, i had to pay extra to GoldCar to be fully covered for any events. The extra cover price on autoeurope is missleading and waste of money. "
" Easy to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by VICTORIA - 25 October 2019
" The car was okay, not very well looked after and pretty damaged, but the service was cheap - which is wouldn't have been, had we been harrassed into taking out the extra £400 insurance we were being badgered with. "
" The man at the counter who gave us our car was extremely pushy about taking out extra insurance, despite us having paid extra with autoeurope for peace of mind. When we said we didn't want to take anything extra out, he was rude, repeating it again five or six times. He kept telling us how much we would be charged for damages, and said how closely the car would be checked upon return to make sure we hadn't done anything. When we went to collect the car, the man at the booth in the car park didn't even come out with us to check for damages, which he was supposed to, leaving us to take multiple photos of the exterior of the car because we were concerned we would be accused of one of the numerable existing scratches or dents littering the outside. When we returned the car, no one was there to check the vehicle either. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
SPLIT, HR - Reviewed by KERRY - 22 October 2019
" By using Goldcar as a partner you have lost my custom for the future. This was the worst example of car hire scam ever "
" The staff member giving out the cars was refusing to allow customers the cars they had paid for unless they took out expensive insurance- this happened to the two couples before us who were very unhappy but could not otherwise get their cars. We told him we did not want the extra insurance as we have a separate car hire insurance policy that fully covers us. He put it on our bill anyway and this doubled the cost of our car hire without our agreement. This is a scam and fraud - intimidation. On our return there was nobody waiting to collect the cars. We waited 1 hour and nearly missed our plane boarding. The woman asked us why we didn't just leave the car - because we don't trust you not to try to scam us again! I would never use Goldcar again and I am actively recommending people not to use Goldcar by word of mouth and review forums. Shocking customer service and fraudulent intimidatory practices "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JILANI - 18 October 2019
" Not enough information provided just the initial price "
" We were told we needed to leave a 1,200 EUR deposit and it needed to be on a credit card not debit, in the name of the driver so we had to go with a different company who were happy to take debit card and only charged 1000 which meant we had several cards we could use to pay for it. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by PAUL - 18 October 2019
" Very helpful when I called to query the discrepancy between the amount taken from the credit card to cover any damage or fuel shortage. "
" Usually a figure is ringfenced on a credit card when you hire the vehicle (to cover any damage or fuel shortfall) this was deducted from our credit card and a lower value was credited resulting in a £45+ shortfall. The vehicle was returned with no damage and fuel brim filled with 100km more than when we collected it. All backed up by video and photos. No one was there when we dropped it off at 8:50 on a weekday morning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PAUL - 17 October 2019
" Agents tell u not covered with insurance unless u sign your credit card away with extortionate excess rates "
" Paid extra online for insurance, and still needed to pay €130 to drive car away not happy. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ZAGREB, HR - Reviewed by PAUL - 16 October 2019
" I returned the car last Sunday and I have still not seen the return of my deposit. Why do I have to wait so long for my deposit? This is not fair as the agent indicated the condition of the car was fine and I should see my deposit returned very soon Please return my deposit. "
" I returned the car last Sunday and I have still not seen the return of my deposit. Why do I have to wait so long for my deposit? This is not fair as the agent indicated the condition of the car was fine and I should see my deposit returned very soon Please return my deposit. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DEBORAH - 03 October 2019
" Any extra charges should be explained before you purchase. "
" We were charged extra when collecting vehicle. Very confusing information given with no real explanation. Wasn't a good experience "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by ROBERT - 02 October 2019
" I would recommend Auto-Europe, but I would also recommend caution with Goldcar, or any other hire company that doesn't provide a detailed & accurate condition document of the vehicle being hired, at the time of hire. "
" Overall my experience was positive, however, the desk clerk made it clear that unless I took out their daily CDW insurance, the security deposit would block my credit card for 30 days. I'm not sure that is legal, or accurate, when I have returned the car after 7 days. The agent at the car pick up point told me I had to photograph any damage on the car before I left as they had no record of it. It was dark so I photographed as best I could, he then marked any damage that I had found onto the paperwork. This was most unusual, usually the agents have a form already filled out with damages. When I returned the car, it wasn't inspected at all, the agent simply said everything would be fine so I had her sign to that effect. I'm not disappointed in the service, it just appears that they are looking to catch people out if damage is not spotted, rather than provide an honest service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by SASHA - 27 September 2019
" Weren't able to help work changing return time/date. "
" Was stung with an insurance payment and then attempted 63 Euro rental for sat nav and also a 135 Euro fuel deposit. None derailed on my booking paperwork. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MATILDA - 23 September 2019
" Would still like an explanation why we paid twice for the insurance. "
" Car was great, however we were asked to pay for insurance again even though we had paid for full insurance upfront so believe we paid twice for the insurance. When asked the staff couldn't explain to us. The deposit for the petrol still hasn't been paid back into my account. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MARK - 22 September 2019
" We were not advised prior to booking about the £1000 insurance excess. When we collected the car we had no option but pay for full insurance as my American Express credit card was not accepted to hold the excess and nor was my debit card. My partner did have a non Amex credit card but was not allowed to be the main driver. We can only assume this is a deliberate trick to catch a certain number of customers out and make them pay for full insurance. We will not book through auto Europe again or Gold Car who are obviously complicit in this scam. "
" We were not advised prior to booking about the £1000 insurance excess. When we collected the car we had no option but pay for full insurance as my American Express credit card was not accepted to hold the excess and nor was my debit card. My partner did have a non Amex credit card but was not allowed to be the main driver. We can only assume this is a deliberate trick to catch a certain number of customers out and make them pay for full insurance. We will not book through auto Europe again or Gold Car who are obviously complicit in this scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by AISHA - 21 September 2019
" Why did you take money out of my account when you have not been provided a service "
" I booked a car- paid for a car. Got zero correspondence and in the end never even picked up a car. Got charged for it. Didn't get refunded it automatically. And now I'm going through a gruelling process to get my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by MARTIN - 21 September 2019
" As above "
" Booked a small car because of limited space where i was going and got given a 5 door estate had to go back next day to change which was inconvienant "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by BASTIEN - 20 September 2019
" We have added the worst experience with goldcar and auto europe. We have booked a car for 22pm, we have landed at 21.30 pm and we arrived to the office at 21.45pm. But nobody was in the goldcar office, we have been waited for 30minutes to get our car. Nobody came, we had to call our friend who was 2hours away from this airport to pick up us. And then the following day, we had to come back and find another car and to pay again !!!! I called twice the customer services, they said they can't do anything about it. At this time I am still waiting a prompt reply and solution for your service. "
" We have added the worst experience with goldcar and auto europe. We have booked a car for 22pm, we have landed at 21.30 pm and we arrived to the office at 21.45pm. But nobody was in the goldcar office, we have been waited for 30minutes to get our car. Nobody came, we had to call our friend who was 2hours away from this airport to pick up us. And then the following day, we had to come back and find another car and to pay again !!!! I called twice the customer services, they said they can't do anything about it. At this time I am still waiting a prompt reply and solution for your service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SASA - 15 September 2019
" Even though the car and price was good the whole experience was not and I don't think I would recommend auto Europe . "
" Counter staff when picking up a vehicle tried so hard to sell us extra insurance which we already got when booking a car. Basically he told us that insurance was no good and only insurance that was good enough was the one he provide and he got upset when I refused to purchase it. Not a good way to start a holiday. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JONATHAN - 13 September 2019
" Despite having returned the car with no defects and full of fuel etc in a perfect condition and to have this confirmed, they are VERY SLOW to release the block they have on my credit card. Still waiting 4 days later. It does says that it takes up to 5 days to release, however such a service standard is unacceptable. It needs to be quicker unless there is good reasons. No good reason has been shown. "
" Despite having returned the car with no defects and full of fuel etc in a perfect condition and to have this confirmed, they are VERY SLOW to release the block they have on my credit card. Still waiting 4 days later. It does says that it takes up to 5 days to release, however such a service standard is unacceptable. It needs to be quicker unless there is good reasons. No good reason has been shown. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by WILLIAM - 10 September 2019
" Very helpful at drop off Zagreb even though they were not on airport "
" Staff are abrupt and refused to let us have the car without paying for excess reduction even though we had insurance. We had no choice but to pay an additional £87 for this service. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
DUBROVNIK, HR - Reviewed by ADAM - 05 September 2019
" During booking I choose more expensive option and had a note that children car seats will be free because of that . If you have option with insurance why you ask for deposit at the place ? For mw thats froud because you have no choice really and have to purchase insurance from the company again to avoid the risk that they will charge you more from the 1500 euro deposit ! Will never book with autoeurope.co.uk again ! "
" Staff treat you without respect untill you gets their insurance which I alredy paid booking the car 1st of all so I feel robed "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 2
SPLIT, HR - Reviewed by GORDON - 03 September 2019
" Auto Europe is always my 'go to' car hire company. Prices are always competitive, with a good range of providers and vehicle options. "
" The lady at pick-up was very professional and friendly, which made a welcome change from some car-hire pick-ups in Europe. Whilst she did try the usual hard-sell on insurance enhancements, she accepted quickly when I advised I have an annual waiver policy. The cars were kept a little walk from the terminal, which was fine, though the car lot was unmade and very dusty and difficult to wheel suitcases over. Drop-off was very straightforward. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by LUCY - 01 August 2019
" Pissed off. "
" A con. I got to the airport and had to pay another £149 for insurance. Never again will I use your company. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by CLAUDIO - 01 August 2019
" Terms and conditions I received after making the reservation online reported different deposit fees on-site. "
" Terms and conditions I received after making the reservation online reported different deposit fees on-site. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by DAVID - 28 July 2019
" Booking was easy although for the reasons desribed above, I would be wary in future. I would also appreciate your feedback on why Goldcar made the extra block on the credit card - it was DOUBLE the 8,000hrk. "
" Goldcar rep was completely intimidating when I refused their "relax" insurance. I explained I had additional cover already purchased from the UK and he told me I'd wasted my money, then proceeded to tell me that the amount to be blocked would be double what Auto Europe had said unless I took out the Relax Insurance. He made a long list of monetary items that I would be expected to pay - trying to intimidate me to pay the 22euros per day relax insurance. He also told me the amount blocked would be for the period of rental plus 30 days unless I took out the Relax insurance. We ordered a small car with AC but got a Fiat Panda without AC - and was told the extra amount blocked was because we had a bigger car - this was their car choice for us, not ours! When we dropped the car off, the drop off point had changed - another few minutes in the car. Whilst it was efficient at drop off - more signage would have been helpful to avoid wasted time before catching the flight home (it was a longer walk to the terminal). I have yet to receive an email with the sign off from Goldcar confirming this booking but they confirmed that all was good. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by MERVYN - 25 July 2019
" Nothing more to add. "
" The gold car office was initially difficult to locate. Of all the agencies at dubrovnik it was almost the only one which did not have the sign prominently displayed and easily visible from a distance. There was a sign but only at ground level. Presumably there will be less congestion when the new buildings are complete. Sign up was quick and efficient. Staff very helpful both at pick up and drop off. The car itself was great. Easy to drive and very fuel efficient.. Slightly concerned at the number of pre-existant scratches and scrapes which are presumably billed for but yet untouched. That said staff helpful in identifying and noting all that were visible. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by ANTHONY - 22 July 2019
" See above. "
" Disappointed that I booked with what I thought was full insurance cover. Then I was told to pay extra before taking the car at Split airport. Also I have cancelled booking s for September and October and am battling to get any refunds. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by VICTORIA - 18 July 2019
" I made my booking through auto eurpo and asked for Sat nav. On arrival at the airport, it was late and the office of gold cat was due to close in 45 min. I was provided with an old out of date plug in Tom Tom. They then told me it was additional €140. When I said I had already paid for the vehicle, the assistant at the office bluntly and condescendingly asked me if I could read. When I said yes, he then highlighted a box which said additional options may be payable on collection. He then told me to call the auto Europe office at UK, knowing they are shut. When I explained that I was not prepared to pay such an expensive cost for an out of date bit of technology. I would be happy to use my sat nav on my mobile and use my data for the week. He said fine, but you are still paying the cost. I said no it's OK, please remove. He flat line refused and said he would cancel my booking. I asked if I could speak to his manager. He smugly said he's not in. He then moved on to additional insurance. Atuo eurpo already warned me they would try and sell me additional insurance which they explained I would not need as I had upgraded to the higher level of cover. Again the rental advisor at gold car was not happy and tried to say I was not covered apart from collision damage. I must take out the additional cover for dent scratches etc. When I said it was not needed he said they would block my card for 39 days for €1600 as there would no doubt be damaged caused to the vehicle. He then decided I could not have the vehicle unless I paid for the Tom Tom gps. He knew I would be stranded at the airport as the other rental offices at the airport were closed. I told him he was ripping me off, and I had no choice but to pay the additional cost. As my hotel was an hour and half away and a taxi would have cost absolutely fortune. I explained I would be complaining on my return on my satisfaction survey, but he was not bothered. He then said as yoh have paid for Tom Tom I shall give you the additional debts and cover insurance for free. This means when you drop cat back it does not need to be checked and you have paid for additional cover. I was very dissatisfied and felt ripped off. I am still waiting for the final confirmation from gold cover to confirm rental agreement ended without any more charges. Avoid avoid avoid "
" I made my booking through auto eurpo and asked for Sat nav. On arrival at the airport, it was late and the office of gold cat was due to close in 45 min. I was provided with an old out of date plug in Tom Tom. They then told me it was additional €140. When I said I had already paid for the vehicle, the assistant at the office bluntly and condescendingly asked me if I could read. When I said yes, he then highlighted a box which said additional options may be payable on collection. He then told me to call the auto Europe office at UK, knowing they are shut. When I explained that I was not prepared to pay such an expensive cost for an out of date bit of technology. I would be happy to use my sat nav on my mobile and use my data for the week. He said fine, but you are still paying the cost. I said no it's OK, please remove. He flat line refused and said he would cancel my booking. I asked if I could speak to his manager. He smugly said he's not in. He then moved on to additional insurance. Atuo eurpo already warned me they would try and sell me additional insurance which they explained I would not need as I had upgraded to the higher level of cover. Again the rental advisor at gold car was not happy and tried to say I was not covered apart from collision damage. I must take out the additional cover for dent scratches etc. When I said it was not needed he said they would block my card for 39 days for €1600 as there would no doubt be damaged caused to the vehicle. He then decided I could not have the vehicle unless I paid for the Tom Tom gps. He knew I would be stranded at the airport as the other rental offices at the airport were closed. I told him he was ripping me off, and I had no choice but to pay the additional cost. As my hotel was an hour and half away and a taxi would have cost absolutely fortune. I explained I would be complaining on my return on my satisfaction survey, but he was not bothered. He then said as yoh have paid for Tom Tom I shall give you the additional debts and cover insurance for free. This means when you drop cat back it does not need to be checked and you have paid for additional cover. I was very dissatisfied and felt ripped off. I am still waiting for the final confirmation from gold cover to confirm rental agreement ended without any more charges. Avoid avoid avoid "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by PETER - 17 July 2019
" Excellent value for mony "
" Car collection is very slow unless you are first in the queue - only 1 person do the booking. Excellent car for the price with no cost sat nav and reversing camera. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by RONALD - 15 July 2019
" good "
" very good. a little walk to pick car up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SAURABH - 15 July 2019
" All ok - goldcar experience put me off as they suggested we should have got vehicle directly from them as its cheaper "
" Counter staff was misserable ! and forced me to buy full insurance as my Credit card was declined (which had limit of 10k and worked all over croatia appart from goldcard counter). only way to get car was to buy additional full insurance as I already had full 3insurance ! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MATTHEW - 12 July 2019
" Great company "
" Great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVID - 29 June 2019
" I complained to Auto-Europe a number of days ago, about the above issue and have yet to have a reply. "
" Despite paying extra to get excess tree cover I had to pay a considerable sum to insure against a large excess. The car was not the one ordered. The pick up location was a long distance from the airport, and no one, or key drop off box, was available on return of the car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by ELEANOR - 24 June 2019
" Easy and clear booking process "
" Very quick pick up and return experience, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by THOMAS - 04 June 2019
" Annoyed at extra cost "
" Hidden cost of £122 "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STEPHEN - 19 May 2019
" Everything was fine. "
" Had no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DONNA - 12 May 2019
" Disastrous & Dishonest Company to deal with. "
" Your counter staff overcharged me and I am in the process of launching a fraud claim against you. You will be hearing from me soon. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by RICHARD - 26 October 2018
" Overall the experience was ok "
" The gold car team performed very well under busy circumstances at Dubrovnik airport. They did a hard sell on insurance for "super relaxed cover" etc which gives better piece of mind if the car gets damaged or scraped etc . Possibly all the car hire firms push this so it's common with all hiring companies. We ordered a compact car but were basically forced to take an upgrade as the size of car we ordered was not available, this annoyed us as we specifically ordered the smaller car for ease of parking and driving in built up areas. The basic hire cost on auto Europe was very competitive however with insurance add ons for taking the car into Montenegro and the insurance cover, etc the overall price of renting the vehicle was not in my opinion any great bargain "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by JOHN - 11 October 2018
" When completing the paperwork at the airport I was asked to pay an additional insurance. I declined this as I understood no further insurance was needed. The counter staff tried to get me to agree and when I didn't reduced the payment and again said I need this insurance, and continued to push for this payment. In the end I had to agree to be able to get away and start my holiday. "
" The car was not as I had booked and the back seat was not properly secured. I was disappointed to have been made to pay additional insurance that was advertised and isn't required "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by PAUL - 03 October 2018
" see item 3 above "
" Since dropping off the car on 28/09, I received an email from Goldcar claims titled "Solicitud datos accidente, contrato 14510056, matricula ZG5401FZ", stating we had been involved in an accident and requesting a form to be completed. This is not true and we handed the car back in the same condition as when we rented. The Goldcar rep advised me this was the case and the deposit would be automatically refunded. This has not happened. I have now emailed Goldcar twice but have had no response. Pease could this be investigated and resolved asap. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by KEVIN - 02 October 2018
" I think Auto Europe should consider their relationship with Gold Car. I will not be using them again and i even noticed when looking for car hire excess insurance Gold Car was an exclusion on one of the policies "
" Dear Sirs, I cannot rate Gold Car as I was unable to collect the vehicle. It was booked for 10pm and we arrived at the desk at 10:06 to find it shut. I called the number on the window with no answer. I also called yourselves with no answer. We spoke to the other agent in the adjoining booth who advised that the lady in Gold Car actually left to go home at about 9:30pm. As a result we were not able to collect the car and also paid separately for Car Hire Excess Insurance which was also lost. Your advices would be appreciated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by COLIN - 24 September 2018
" See above for GoldCar experience "
" Excellent car. Efficient collection and drop off. Have used Goldcar before and always been a good efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JOHN - 12 September 2018
" all good apart from car that I was supplied with. "
" Ordered a Citreon but got a Fiat Panda, sounded like a lawn mower "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MOHAMMED - 07 September 2018
" Auto Europe, as agents should have made me aware of all the important T's&C's "
" When I arrived to collect the car the Goldcar staff member tried to sell me insurance for €25 per day but I already had this from UK. He said my insurance is not enough so he reduced his price to €20 per day. I still refused. He then said he needed €1500 deposit on my credit card. This max'ed out my card and was declined. I had no choice but to pay the additional €20 per day or have no car. Disgusting rip off of tourists!!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by HUGO - 31 August 2018
" As our flight was late we thought we would be late to pick up the car so we rang Autocar twice before our flight to inform about it. Both advisors informed that they would contact goldcar to let them know and confirmed they had done it. However once we arrived, goldcar informed us they had never received anything from Autocar about that, i find it really unprofessional to lie to clients and try to make them pay a 40£ fee for late pick up when goldcar actually does it for free... this was my first booking with you and I'll not be using you again "
" The lady at the counter on the 23rd of August night was very helpful and waited for us as we were late because of our flights, she was really nice about it all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by WAYNE - 16 August 2018
" Please see above. "
" We were asked to pay for a card for us to go into Montenegro which costs €9. When we looked had been charged over £80! When we returned the car were told that all was ok but did not recieve any paperwork to confirm that we will get our deposit back. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8