Auto Europe
- North America
- Central America
GOLDCAR GREECE CUSTOMER REVIEWS
- 7.1
- 7
- 8.1
- 8.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GOLDCAR GREECE Car Rental Reviews
Average Rating for Goldcar :
CORFU, GR - Reviewed by NICHOLAS - 12 August 2025
" Great experience. Would recommend them to anyone. "
" Everything was smooth and easy, plus great value for money too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by GRAHAM - 13 July 2025
" Great service but the car was well used "
" Great service but the car was not the best "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
THESSALONIKI, GR - Reviewed by ANASTASSIOS - 01 July 2025
" Overall, I was very happy with this car rental "
" I was very pleased with this car rental and the services of Goldcar. A member of Goldcar staff was at the airport to pick me up within minutes of my arrival. Both the check in and check out procces were very smooth / efficient and completed within minutes. Contrary to bad experiences with recent car rentals in Greece, Goldcar did not have any issues with me not accepting any additional insurance and/or the credit card produced for the payment of the deposit. The rental come with re-assurance of road assistance albeit at an extra cost (only) if it was to be required. Finally, I was offered an upgrade from EDMR to CGMR that I accepted; unfortunately, the SUV I issued proved to be a mixed pleasing as it was more comfortable/spacious to drive but more difficult to find large enough parking spaces to park it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by BENJAMIN - 02 May 2025
" Bargain rental, newish car and no issues "
" No issues at all, all smooth and very cheap "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by DAVID - 28 April 2025
" Great all round Would recommend these "
" Great experience Very friendly Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by IGOR - 27 April 2025
" I was totally satisfied. "
" There were no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by HARRY - 28 October 2024
" All good. "
" Easy to get to the office and the process to collect the car was straight forward. I had pre-purchased excess insurance and was pleased to do this as there was effort exerted by staff to get me to purchase theirs - but this did include useful information about what would incur charges. Returning the car was straight forward and they delivered us to the airport. A positive experience with Goldcar. They encouraged us to take a lot of photos at collection should we need to reference them at return - all good practice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by PAUL - 26 October 2024
" Used many times before and will probably use again...providing we get a car in much better condition next time. "
" Aware it was end of season but probably the worst one we've had via AutoEurope. Very badly scratched and scuffed and lots of dints/bumps. Assured it was mechanically sound yet the tyre pressure and engine temperature lights kept coming on throughout the week. No major need to return the vehicle as didn't use it that much whilst on Santorini. We are visiting again in May 2025 so hopefully we get a much nicer car next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SANTORINI, GR - Reviewed by GRAHAM DENNIS - 19 October 2024
" No problems, great price "
" Simple and straightforward booking, payment, collection and return! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by PETER - 16 October 2024
" Nice car to drive. Easy pick up and drop off. Very smooth operation. A little bit concerned with all the dints and scratches at pick up but took photos and all OK "
" Nice car to drive. Easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by KENNETH - 14 October 2024
" Good value car hire "
" our flight was early and they made us wait half an hour until it was our pickup time. I think it was the computer system saying no but it was still frustrating. Alo the one way hire fee was a lot more expensive than our voucher said "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by YAROSLAV - 28 September 2024
" Everything was easy and smooth "
" Helpful and friendly stuff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by BRYN - 27 September 2024
" Auto Europe is great because it accepts Amex where a lot of other companies don't. "
" A lot of attempts to upsell insurance, fuel, etc, quite pushy and tried telling us that we have no choice and have to take it. I continued to refuse and showed them third party insurance cover and they gave up. The instructions to the location were also incorrect. The car condition was average, but it worked fine and overall had no problems. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ATHENS, GR - Reviewed by MARIO - 24 September 2024
" We use you twice a year for Greece, and regardless which rental car agency is selected, the problem is always the same. High mileage vehicles in poor condition, usually with some mechanical defects (in June the A/C was malfunctioning - a big problem with 40 degree temperature. And now in September, the car still had some 40K on the odometer, and the wheels needed balancing. I don't see how this gets resolved, as in all years we've booked with you for Greece, the same issues continue. "
" Finding the shuttle van at Athens airport was chaotic, as there were a large number of other vans occupying nearly all of the spaces. It took quite a while to be picked up (also had to call them). The car itself needed a wheel balancing (it vibrated massively from 100-130 klm/hour). Also the screenwash liquid tank was completely empty. The overall impression not only with Goldcar - but all others in Athens - is that they do NOT maintain their vehicles well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by IRINA - 15 September 2024
" False advertising of "full damage" insurance for vehicle. "
" I selected Auto Europe as it was slightly cheaper for car hire for a week in Crete than booking.com I paid extra for "full damage and theft protection" (as described in Auto Europe's Terms and Conditions statement). However on arrival in Crete, the actual car rental company insisted that I pay an additional £20 per day for something they called "super relax" insurance. I shall not be using Auto Europe again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORFU, GR - Reviewed by VIKTOR - 13 September 2024
" It was all good. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by CRAIG - 12 September 2024
" People should be warned about the roads in Corfu !! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by NICHOLAS - 08 August 2024
" Left me and my family in limbo woth no options for our young children and robbed us of our hard earned money your company spoilt my holiday memory. "
" I will be making a complaint in writing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SANTORINI, GR - Reviewed by PHILIP - 05 August 2024
" Helpful staff "
" Good staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by JOHN - 31 July 2024
" Been using Auto Europe for 15 years now "
" Waited 45 minutes for the van pick-up. Surprised to have to pay for car clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ALLEN - 12 July 2024
" Need to allow a lot of time to collect and return vehicle despite depot being very close to airport. Very nice and friendly staff but Goldcar computer system seemed to be excessively slow for the operstors. Frustrating for customer. "
" Checking in process took almost an hour due to operator using very slow computer software. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CORFU, GR - Reviewed by ALLAN - 30 June 2024
" Auto Europe good, pity about Gold car, in retrospect if we had known it was going to take so long with the shuttle we would have walked across the way to the taxi stand and got a taxi there. "
" Car hire ok but airport pickup atrocious, it took us one and a half hours to get the pickup bus to stop for us and take us for the car all in 40" heat. no organised pickup, no one with a card with my name on it looking for us. run by a bunch of young who did not look like they new what to do. return ok, very efficient hand back no problems. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by MARIOS - 26 June 2024
" all good "
" all good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by PATRICK - 13 June 2024
" After 20 years dealing with this company, the first time there was a problem they wiped their hands of the problem not even attempting to help. Hiding behind so called company policy and unavailable supervisors and small print is not customer service that you should be proud of. I will never use them again "
" Failed to pick us up at the airport, hired a taxi to their offices and it was closed. They then cancelled the booking saying it was our fault for not picking up the car even though it was impossible to do so "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHANIA, GR - Reviewed by EAMONN - 11 June 2024
" Pressured at pickup. "
" Very, very pushy about the additional insurance and risks when not taking theirs!! I had insurance with me (purchased before I traveled) but there was still pressure on me to take theirs. Felted very uncomfortable about this. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANTORINI, GR - Reviewed by PAUL - 09 June 2024
" Used Goldcar many times over the years..never ever had any problems. Will always recommend "
" Absolutely faultless. Friendly staff, newish vehicle. Excellent value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by JOHN - 24 May 2024
" As above "
" Procedure could be simplified. Insurance is too complex and inadequate as it does not cover a number of items. Staff quite helpful. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CHANIA, GR - Reviewed by LIAM - 07 May 2024
" First time a negative for me when using this company to book. Car not as expected. "
" Booked as suggested car was Renault Clio. Was more expensive than others which seemed to be offering smaller 4 door cars. The car available, as apparently they had no Clio left, was a Suzuki Swift. I wouldn't have booked with them had I known. New member of staff, while very nice, had to check multiple times with colleague meaning almost 30 minutes pick up time. On return accused of being 1.5 hours late, even though I wasn't. Was asked to provide rental agreement not booking. I had photo of it. After some discussion he had the rental agreement of a different customer. When returning the car the staff member used his hand to check for scrapes on the underside of the front. Without a ramp when I collected the car I have no idea how i could have checked this area. It was ok but illustrated to me how they seemed to operate. The car had lots of marks on it meaning checking the car when picking up took too long. All the money others have no doubt been charged clearly hadn't been used to fix the car up. I had to state multiple times I didn't want extra insurance. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ATHENS, GR - Reviewed by JOHN - 05 May 2024
" Easy to use and always the best prices. "
" Fair good although didn't like being almost scared into paying extra just in case for cleaning of car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
CORFU, GR - Reviewed by PAUL - 01 May 2024
" Seemed to have the best deals, especially compared to other companies "
" Have used Goldcar before, but not in Corfu. It seems ok but only time will tell as still waiting for the deposit to be released. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CORFU, GR - Reviewed by DAVID - 18 April 2024
" B "
" Efficient pick up at airport and very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by DIMITRIOS - 08 March 2024
" very polite and helpful , efficient .Margarita, Areti and the two other ladies were brilliant team . Top service "
" very polite and helpful , efficient .Margarita, Areti and the two other ladies were brilliant team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ELIAS - 17 August 2022
" thank you for helping me with my accident "
" thank you for helping me with my accident "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by JULIE - 09 June 2022
" Unclear how to find car hire location "
" Long wait at airport until gold car opened unclear what was to happen Unable to use my Visa card so had to pay over 100 pounds for extra insurance "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by MIHALIS - 30 March 2022
" 1) I have contacted the customer care and I have ask that I will collect my booked car at 21:30 and they refused. And then they asked me to pay for another booking, which I have agreed, The person in your local office has informed me that they close at 22'00 and because I have arrived at the office 21:30 she refused to give me the car because by 22:00 she do not have time. If that the way they work they should inform the costumers they closed what tim they fill like. Your service is terrible never again I will use your service and I do my best to persuade any ones I know to stay well away from your company "
" 1) I have contacted the customer care and I have ask that I will collect my booked car at 21:30 and they refused. And then they asked me to pay for another booking, which I have agreed, The person in your local office has informed me that they close at 22'00 and because I have arrived at the office 21:30 she refused to give me the car because by 22:00 she do not have time. If that the way they work they should inform the costumers they closed what tim they fill like. Your service is terrible never again I will use your service and I do my best to persuade any ones I know to stay well away from your company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by IAN - 28 February 2022
" Good over all. "
" Waited 45 mins for pick up at airport as office was understaffed (1 person). We had to phone twice before shuttle arrived. Rival companies had three shuttles come and go in the same time. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by IAN - 07 February 2022
" easy "
" easy, nice to have a hybrid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by CHRISTOS - 17 January 2022
" Fast pick up and drop off, VERY friendly staff, no major issues with vehicle. "
" Prefer if all damage is logged and I don't have to do my own inspection and photos to report extra damage at the end: this should be done before car pick up. Also, minor problems with the heating system "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by RUPERT - 08 December 2021
" Everything good "
" Everything good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by SAMOUIL - 25 October 2021
" The deals are generally good and so is the customer service, however you need to be very careful to review the T&Cs as these vary greatly with the rental company. It would be better to have the peace of mind to book with a guarantee of good service and consistency. I have had good and bad rentals in the past. "
" I was over 2 hours late to collect the car so my reservation was cancelled. I don't understand why even though the car is prepaid for 24 hours they have to cancel the reservation and refuse to offer me a new one., even if I paid for it They claimed they had no cars even though there were over 50 in the parking lot. They also claimed that someone else had taken my reservation even though it was quiet season and I was 10mins over the 2 hours limit. This was implausible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by CHRISTOS - 14 October 2021
" Good overall, but their damage assessment process could be more reassuring and less costly. "
" My experience was good, but I had a couple of concerns which thankfully didn't materialize: first, the vehicle inspection report only noted "significant" damage, while there were additional nics. The agent asked me to take photos and did not change the damage report. Related to this he stated there was a flat EUR 250 fee for any significant scratches upon return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by TREVOR - 18 October 2020
" Disappointed that having had an email quote, I then went ahead to book it and it increased by £8.00. I realise they are live prices but I think the software should be changed to hold that price for say 30 minutes. "
" Very professional. No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ANTONIS - 28 September 2020
" Too much money for guarantee. Difficult to understand the auto Europe representative because of his accent. Very difficult to answer when I call in gold card or auto Europe. I was waiting more than 20 minutes every time. I could read clear that I must pay all these money for guarantee. Overall, bad service "
" Too much money for guarantee. Difficult to understand the auto Europe representative because of his accent. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
ATHENS, GR - Reviewed by RICARDO - 17 August 2020
" Good deals and accurate "
" Bought the all inclusive insurance... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by JENNIFER - 04 February 2020
" Booking service is fine. "
" I didn't want to take the "super relax" extra insurance policy as I wasn't planning on using the car much - only to drive to and from the airport. I felt forced into it with pushy sales tactics! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by EPAMINONDAS - 11 January 2020
" Providing great service "
" This company lures you with low rates but it is certainly a trap. This was my second time of booking with Goldcar and I will never make the mistake of choosing them again. In my first booking they never showed up to collect me at the airport which left me without a car for half a day and loaded with extra costs . They never apologised. When I returned the car they claimed that fuel reservoir was not properly full although I had just filled it. In my second hire they insisted on buying insurance and when I declined they charged me €300 for a small unintentional scratch. Avoid them at any cost !!!! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ATHENS, GR - Reviewed by MARIA - 04 December 2019
" N/A "
" Very slow pick up process. Very pushy to buy additional insurance coverage. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ATHANASIOS - 28 November 2019
" The review's for goldcar are the worst everywhere and you keep working with that company. You should try to worn the people about them. "
" Worst car hire company ever. They try to charge you for damage s you didn't do only because you didn't purchase the full insurance from them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by GEOFFREY - 13 November 2019
" Slight damage on vehicle which I had to point out on collection which was noted down at my request. Clean low mileage car, very good on fuel. "
" Good price, good service all round. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by LUKE - 10 November 2019
" Good offers with a wide selection of cars to rent "
" Very price competitive and the shuttle service operates very well "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by MICHAIL - 04 November 2019
" Great service, recommend "
" Great service, brand new cars. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by DIMITRIOS - 02 November 2019
" The car had just 9000km, shuttle bus was waiting to pick me up from the airport and to drive me there. Happy to deal with them. "
" Gold car is my regular car hire provider. Polite staff always happy to help. Keep on!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by ROBERT - 28 October 2019
" Did not state you need PIN "
" Inflexible about payment "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by SUSAN - 25 October 2019
" No one at airport to pick me up and I'm a senior citizen and was stranded in a strange place "
" My car wasn't there and when I went back following day they said it had been cancelled, would never use again and would like a full refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by LUKE - 24 October 2019
" it probably is worth paying extra for a lightly more powerful car "
" Gold car through Autoeuropa offered the best price "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CORFU, GR - Reviewed by PENELOPE - 22 October 2019
" as above.... "
" It stated on my booking form that the office was just outside the air terminal. It never stated anywhere that I needed a shuttle bus. I had to walk a very very long way to the office. A goldcar mini bus was outside the airport and wanted to take my bag but I thought it was a mini bus to a resort so refused......the driver could not explain as his English was not good. I am 69yrs of age and walking that distance in the heat with luggage was not a very pleasant experience and could have been avoided if explained correctly on the booking form. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by LUKE - 21 October 2019
" Excellent rates better than other car hire rental companies "
" Auto Europe arrangements are very good and the GoldCar service on time and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ATHENS, GR - Reviewed by RACHEL TAMARA ELIZABETH - 06 October 2019
" Satisfied "
" Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHANIA, GR - Reviewed by DAVID - 04 October 2019
" Be very wary if the Auto Europe supplier bis Goldcar.See my earlier comments. "
" Having arrived at the airport there was no one to meet us from Goldcar who are off site approx a 1 1/2 miles away. I tried calling but no one would answer the phone.Eventually a member of staff at the airport car park managed to get through to them.It was 30 minutes later that we were picked up- not ideal given the heat of the sun at the time. During the check in process I was told a blatant lie that the inclusive relax insurance already purchased via Auto Europe did not fully cover us in the event of an accident as we would not get a copy of a Police report so would not get a refund from Auto Europe ( to cover our excess,) She even went as far as telling me Auto Europe gave me incorrect information- I showed the documents and pointed out refund information. She then offered a free ( end of season offer) of an up graded car- full tank of petrol ,return empty, and I could have full insurance to cover everything for 320 euro !! Note: this is a free upgrade!!!! Obviously I declined and said I was satisfied with the existing vehicle and the contract with Auto Europe- She then started chatting in Greek to her colleagues and we knew it was along the lines of " Oh well I did try, but could not con them" the others then started laughing!. I had read previous reviews of this practice by Goldcar, but that was customers who dealt direct. By going via Auto Europe I would have thought it would not happen, obviously it is common practice and they try it every time they think someone is gullable or unsuspecting!. She also said my credit card deposit would be held for 1 month after returning the car - why ? Surely if the car is returned in the condition it was collected it should be returned immediately. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
HERAKLION, GR - Reviewed by RICHARD - 03 October 2019
" What experience !!!!! "
" Everything went very smoothly...no complaints "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by MARTIN - 24 September 2019
" It was smooth "
" The excess was a bit expensive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by IGOR - 19 September 2019
" I choose to book the car becouse on the website was mentioned that the pick up location is at the airport. When arrived to the airport I couldn't find the kiosk to pick up the vehicle. Had to go around and ask random peple, ended up calling the office to find them. Was very surprised when the representative informed me that the car is not at the airport and I have to take a shuttle bus "
" There were no signage at the airport where to wait for the shuttle bus. Had to go around and ask random people, ended up calling the office and ask for directions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by ROGER - 17 September 2019
" Very poor. "
" First of all it was not clear at Chania Airport where the Goldcar site was. We had to ask several people who in the end told us a mini bus would take us to the site. This didn't arrive so our son, who had hired a car with a different company, took us. The pick up procedure took a very long time and the staff member didn't give us our contract. They then called us after about twenty minutes into our journey to say we had to go back to collect it. We had a long way to go, it was dark and by this time the whole procedure had already taken three hours from landing. The car itself was much smaller than the one I booked and was very damaged. It drove really poorly so we didn't feel safe in it at all. We spent until Wednesday worrying about our lack of contract and had no response from Goldcar about it. It was only when Auto Europe got involved that we managed to have it e mailed to us. We are very appreciative of Auto Europe help and would book through them again but definitely not Goldcar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
CORFU, GR - Reviewed by STEPHEN - 16 September 2019
" Terrible, no help or assistance. No desk or representative at airport, no contact details. Stranded at airport. No answers on phone calls, finally contacted help centre to be told no cars available , no refund tough. Goldcar are known to be dishonest yet auto Europe continue to use them and steal peoples money. "
" Dishonest, unhelpful, criminals. Arrived later than expected, no representative and no contact. Left stranded at airport , contacted next day and advised no show so no car , thieves "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CORFU, GR - Reviewed by OLIVIA - 13 September 2019
" Re the terminal/shuttle issue above "
" Rude and u cooperative man at desk Thought it was at terminal but had to get a shuttle bus with a 4 month old on my lap. I selected terminal only so why was goldcar and option?? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTORINI, GR - Reviewed by ANDREW - 12 September 2019
" It was very good car and would hire again "
" They try and sell you more insurance than you need and give the impression that the insurance you take out with you is no good And offered me insurance for one week at his special £184.00 Not good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by JOHN - 27 August 2019
" My attitude to future business with Auto Europe will depend on your response to my comments about Goldcar and support provided to gain a satisfactory response from them "
" When driving car during our holiday we had a puncture in rear tyre. On inspection we discovered that that tyre and the others were very bare and not safe. You could say that we should have noticed the condition of the tyres on pick up but we trusted Goldcar to have inspected the car before renting it out. I had to purchase a replacement tyre because the condition of the original was not safe to repair. On returning the car Goldcar agent was unhelpful, rude and abusive and refused to refund the cost of the tyre. He said that his name was Costo but that may not have been his real name. If you are genuinely interestd in customer service and concerned about safety I would appreciate your comments on our experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by DERRY - 12 August 2019
" It was a bit slow on the pick up of the vehicle. Very smooth on drop off and transfer to the airport "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORFU, GR - Reviewed by ELEANOR - 02 August 2019
" apart from drop off very good. "
" I was told the collection and delivery were at the airport - but not at the nearby office. Should be made clearer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
RHODES, GR - Reviewed by MICHEL - 22 July 2019
" Auto Europe Is not informative about their services, and hidden unnecessary charges.. I booked under the impression that having the full cover of the excess covers everything as stated, but then found out that we still had to pay gold car for all that again as we were not covered with them. So I don't understand why I had to pay europcar for the same insurance cover when we didn't have too. Such a rip off to the customers. I could have easily booked directly through gold car and pay a lot less.. never again.. and would definitely not recommend you to any of my friends.. you should learn from gold car and treat your customers with the right info courtesy and trust. "
" Very happy with the services provided by them.. excellent friendly, and very helpful member of staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by ATHANASIOS - 30 June 2019
" The fact that you took my money and didn't show, the number provided was uncontactable was a disgrace. You should rot in hell "
" No one showed up. I had to hire a car from elsewhere. You're company is a sham "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HERAKLION, GR - Reviewed by GRAHAM - 29 June 2019
" See 3 above Avoid Goldcar "
" Ripped of by 250 Euros by Goldcar Just returned from 3 weeks in Crete. Hired car from Goldcar during hours of darkness with poor lighting- walk round car revealed no damage. No accidents or damage during hire period. When car returned it was daylight and Goldcar rep carefully inspected car and 'found' slight scratches on lower edge of front bumper. These appeared to be old and had previously been covered with a white substance. Company insisted that I must have caused this so called damage and deducted 250 Euros from my credit card rejecting any argument. Fortunately I has cover from Insurance4carhire and am able to claim this back. However to avoid hassle suggest all NEVER USE GOLDCAR "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
KOS, GR - Reviewed by BRUCE - 23 June 2019
" no problems at all "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by DANIEL - 31 May 2019
" They do try to make you take out there insurance I declined saying I've paid insurance already to Auto Europe otherwise no problem "
" Nice car just what I expected good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by FRANK - 22 May 2019
" See above "
" We didn't get our car due to our flight being delayed by French air traffic controllers strike and despite calling auto Europe twice and the rental company twice no alternative arrangements were offered. We arrived twenty minutes after the company closed so had to get a taxi from airport to hotel for 70 euros. We called again next morning but were told to email auto Europe for a refund as that was the only option. I did this and again when I returned twice. So far I still have no reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHANIA, GR - Reviewed by AILEEN - 26 April 2019
" Smooth transaction "
" Easy pick up/ drop off. Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by DIMITRIOS - 13 April 2019
" I book a car for April unfortunately I didn't make it and I had to cancel my booking. I had my money back the next day. I book again, with even a better deal, for another period. All the cars that were available were new, and the prices were very good. "
" Warm welcome, descent prices, new cars. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by VASILEIOS - 20 December 2018
" Neutral experience "
" Well, the cover I paid when booking the car wasn't enough according to Goldcar and I had to pay an extra £80. Also, when you book a car directly from Goldcar you get the car you booked. When you book a car from a third party like Autoeurope they give you a low spec one. I've hired cars from Goldcar many times and this is what I've been told this time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
THESSALONIKI, GR - Reviewed by RONALD - 09 December 2018
" Keep well clear of Goldcar "
" Booked car through Auto Europe £76.62 and thought that was a good price for two weeks car hire. When i arrived at Goldcar office i had to pay another £234.34. rip off "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by NIKOLAOS - 16 November 2018
" Good intermediate company, no complaints. "
" Everything was great, except for the fact that the Thessaloniki office was understaffed, which meant that the one (very efficient, albeit overworked) employee who was on duty on drop-off day had to do check-ins, check-outs, and also drive the company shuttle to and from the airport (a 5 minutes drive away), leaving the office unattended and locked for 15-mins intervals. Otherwise, the experience was good and value for money. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by THIERRY - 10 November 2018
" 1/ We had had a previous very positive experience with Auto-Europe but with another car-hire company. We would recommand people to rent a car on the premises of the airport (instead of being taken 15/20 minutes away from the airport) (it took us nearly an hour to find the shuttle that was to take us to the company in the middle of nowhere) 2/ We had the feeling that the employee wasn't trying her best to have us pay an extra insurance, and to be disagreeable. 3/ "
" The car that we were supposed to have was smaller than what we had booked (a fiat mini x instead of a Peugeot 3008), suitcases couldn't fit for 4 people, that was unconfortable for the passengers behind. They wouldn't get us anything bigger. Besides, we had booked and paid for a car with GPS, and this one didn't have any, and the girl wanted us to rent a GPS!! Which we refused, but then we left the place without GPS. We were forced to take an insurance by the young girl who was in charge, because we were told we didn't have the proper card. They wouldn't accept my wife's debit card because the name was different. The lady in charge was extremely authoritative and unwelcoming, just splurting out that we hadn't read the voucher, treating us like complete idiots when we were tired of the trip and not expecting to be taken outside the aiport to find this Gold Car company. An extremely desagreeable encounter!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
HERAKLION, GR - Reviewed by CHRISTOPHER - 05 November 2018
" As above; When I called for help with 'autoeurope' both advisors were extremely unhelpful, they sounded like they hated their work and didn't want to help at all, to the point of being so rude. When I told one I had to push back the collection time of my vehicle he said I would need to make a new booking!! I gave up dealing with him and contacted goldcar directly. Unable to reach the site I was picking up from after calling over 50 times I called a branch in Scotland and she was happy to help. (She left a note on the system to say we would be late to collect). On arriving in our country to collect there was no sign of the company and nobody new anything of them! I really Panicked as it was only an hour before they closed and I found out after making the booking if we were late that was tough there was no provisions for this. Finally a mini bus showed up and a very grumpy person (no hellos nothing at all) picked us up. Getting to the office we found the car seat we had paid for did not come with iso fix as advertised and had no insert for a small baby. They also claimed we hadn't paid the extra insurance as you can't see it on the voucher so we had to pay again. This time at 140 Euro's. The experienced really tainted our whole holiday. Our baby wasn't safe throughout and we were ripped off. We would like to know what Autoeurope are going to do to resolve this? "
" When I called for help with 'autoeurope' both advisors were extremely unhelpful, they sounded like they hated their work and didn't want to help at all, to the point of being so rude. When I told one I had to push back the collection time of my vehicle he said I would need to make a new booking!! I gave up dealing with him and contacted goldcar directly. Unable to reach the site I was picking up from after calling over 50 times I called a branch in Scotland and she was happy to help. (She left a note on the system to say we would be late to collect). On arriving in our country to collect there was no sign of the company and nobody new anything of them! I really Panicked as it was only an hour before they closed and I found out after making the booking if we were late that was tough there was no provisions for this. Finally a mini bus showed up and a very grumpy person (no hellos nothing at all) picked us up. Getting to the office we found the car seat we had paid for did not come with iso fix as advertised and had no insert for a small baby. They also claimed we hadn't paid the extra insurance as you can't see it on the voucher so we had to pay again. This time at 140 Euro's. The experienced really tainted our whole holiday. Our baby wasn't safe throughout and we were ripped off. We would like to know what Autoeurope are going to do to resolve this? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
RHODES, GR - Reviewed by THOMAS - 30 October 2018
" Booking process was efficient enough. Would like more vetting of the rental companies used. Have since read a lot of negative reviews about Goldcar. "
" There is no way I would ever use Goldcar again. When we arrived we were shown a brand new Fiat panda. We were told on numerous occassions that it was brand new and there was no damage. We took our torches and checked the car over. As we did the woman laughed and repeatedly told us it was brand new and had no damage. We did not check underneath the car only bodywork. The car itself was fine, had 1800km on the clock so was new but had been driven. We drove from rhodes to Lindos on one road of excellent quality, parked in a secure hotel car park and returned via the same road. On returning the vehicle, the man checking the car went straight underneath and pointed to some damage. He clearly knew where to look as be went straight there. There was a big dint to the undercarrage below the passenger side door. We explained that we had not done this as it would have been very obvious. We were again repeatedly told the car was new by the same lady and made to pay €200. When we continued to dispute this we were told that the full hold amount of €1200 would be taken as they again laughed. This was clearly a scam as they knew exactly whete the damage was and were very insistant that the car was new. We will now always check underneath the car and will never use Goldcar again. Scammers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ATHENS, GR - Reviewed by STRATOS - 29 October 2018
" N/A "
" This is not the first time with Gold car, I have found them to be friendly and generally good value for money, with a good product offering. This time, I hired 2 identical cars for a week. Mechanically, both were very good, with a good ride etc. Unfortunately one of them was rather dissappointing in the cosmetic department. Lots of serious dents, scrapes and bumps on the outside, and lots of dried stains on the inside, in the back seat. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ZAKYNTHOS, GR - Reviewed by COLIN - 29 October 2018
" Great - many thanks. "
" No complaints - everything went fine. The only suggestion I'd make is to provide info about the GoldCar location - I had to ask staff at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by MARK - 28 October 2018
" Would use again. Just remember your credit card! "
" Efficient, cheap, courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by KIERAN - 26 October 2018
" Have used auto Europe in America a number of times ( highly satisfied)but the experience with Goldcar who you have recommended has put me off using your company again. How do I get my money returned by a company you use. I presume that I am not the only one to be ripped off in this way. "
" Credit card hold of 1500€ taken. £1451.77 pounds taken out of credit card not blocked. £1414.59 returned to card, shortfall of £37.16. Why this amount, cannot be explained by currency rate change. If deposit is put on hold or blocked why was it taken out of card. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by ADRIAN - 25 October 2018
" Generally used Auto europe many times and very pleased "
" Best bit- cheap Worst- car was scratched on rear bumper prior to pick up but not noted beforehand. Reception seemed uninterested when I pointed this out but I was concerned they would claim I had done it so took my own photographs as proof just in case "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
RHODES, GR - Reviewed by STEFAN - 23 October 2018
" Very satisfied "
" Very good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HERAKLION, GR - Reviewed by MIROSLAW - 22 October 2018
" everything ran smoothly "
" better information about the place where the car is picked up "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
RHODES, GR - Reviewed by ALAN - 20 October 2018
" Your booking agency was very efficient and communication was very good. My problem is with the franchise company at Rhodes Airport - Gold (RIP OFF) Car. "
" Unscrupulous and NOT customer orientated. Upon arrival I was bombarded with info about needing to take out their additional insurance. I did not require it, as I had my own, then shuffling of papers. I believe this was to change car as I had my own insurance. We were shown the car, no body map with existing damage was provided, we had to point out all existing damage. It was a significant amount. No help was provided just the assistant writing down what we stated. After finishing map, which took sometime we had to sign for the car being warned that anything noted on return would be charged. When driving out of the compound onto road leading to dual carriageway we noticed a chip in the windscreen, we turned around when possible and reported the damage, it was recorded rather unenthusiastically on the car damage map. We drove directly to our hotel (4.30 p.m.) on arrival and unpacking the boot noticed a dent in the roof. Now either we missed this on inspection or (as I suspect, but with no proof) it was done whilst we were finalising our paperwork. We took photo, but because of all the hassle we had had previously decided to wait until we returned the car to show this damage. Oh how wrong we were! Car was OK to drive but really struggled on inclines, very pleased we did not break down during the two weeks. Upon return, we were told, after an inspection which clearly aimed towards known damage, that we had to pay for the damage - the dent and another small scratch. I disputed this to no avail. Yes I had signed for the car, no I had not damaged it, it was damage I had not recorded. Thus my insurance is paying for an observational mistake not a driving error. This can be summed up by the assistants statement that - Why are you worried, you have insurance! Dreadful attitude. I was then told very clearly by the manager that no problem would have occurred had I taken out their insurance. To compound my sense of unscrupulous behaviour I was refused access to the previous car damage maps - so that I could check condition of car according to their records, very suspicious. I am claiming from my insurance having explained all this to them, they have agreed to consider the case, not to pay just consider! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
RHODES, GR - Reviewed by ANTHONY - 20 October 2018
" Very competitive prices. All the information via email. I thought I had booked on airport pick up. We were transported about 6 mins from the airport. "
" Cannot fault Goldcar. Flight with Thomas Cook delayed by 2 hours which led to a €40 late pick up charge. So readers if it's after 9pm then expect a surcharge from them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by NICOLA - 18 October 2018
" Good company no problems "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by ALEXANDER - 15 October 2018
" . "
" Staff were blunt, with almost zero customer service skills and very lacluster attitude when collected and dropped off car. Car was fine and a good price, but had much better rental service with other car rental companies on the island on previous visits. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
RHODES, GR - Reviewed by JOSHUA - 10 October 2018
" Unsatisfactory lighting for vehicle collection not allowing for accurate review of vehicle condition. Subsequently charged for damage to vehicle not caused by hirer "
" Unsatisfactory lighting for vehicle collection not allowing for accurate review of vehicle condition. Subsequently charged for damage to vehicle not caused by hirer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
KEFALONIA, GR - Reviewed by COLIN - 10 October 2018
" Always easy "
" The process was quick and easy - do not like the pushy additonal insurance pitch as I have annual cover - the existing damage check was easy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CHANIA, GR - Reviewed by JOHN - 04 October 2018
" have used Autocar for many years and usually Enterprise while in Crete but they were unavailable at flight arrival time. I prefer the Enterprise service to that of Goldcar. "
" There was no rep at the airport on arrival and no instructions where to go. On returning the car which had been hit while parked it took one and a half hours to do paperwork etc which seemed excessive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by TREVOR - 28 September 2018
" No comments "
" Very aggressive sell for additional insurance (which I had already purchased elsewhere). This was a bad experience "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CORFU, GR - Reviewed by MARTIN - 26 September 2018
" 2nd time used Auto Europe this year so far no problems "
" All as should be "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORFU, GR - Reviewed by TOM - 25 September 2018
" Very positive "
" The staff member we dealt with was very friendly, efficient and very helpfull. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by STEPHEN - 23 September 2018
" Easy to arrange and cheaper than the well known car rental companies. "
" Service is good, but travelling with a wheelchair passenger is not so easy because the car pick-up is off the airport site, and involves a minibus transfer. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
RHODES, GR - Reviewed by MARTIN - 21 September 2018
" See above "
" I was asked to inspect a white hire car, under a flood light , at 10.30pm local time. During the inspection I found 3 minor defects in the condition of the vehicle. However.....when returning the vehicle, the young Goldcar employee almost instantaneously spotted a further 2 defects. The 2 additional defects were imperceptible to see in daylight, and towards evening were impossible to see. I am able to provide photographic evidence to support this. As a result, they charged my credit card 250 euros for each defect, and I believe that I am the victim of a confidence trick. I believe that these were existing defects on the vehicle when I first inspected it, but they were impossible to see in the floodlights at night. I believe that this probably isn't the first time that Goldcar have carried out this confidence trick, and I would like you to establish whether this hire vehicle has been subject to similar claims in the past. I made this booking through moneysupermarket.com and I will also be raising my concerns with them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
THESSALONIKI, GR - Reviewed by IOAN ANDREI - 18 September 2018
" I wasn't made aware I was supposed to pay and enormous deposit (1236 eur) until after I paid for the booking. I will never ever rent through Auto Europe. "
" Goldcar staff was friendly and efficient. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RHODES, GR - Reviewed by CHRISTOPHER - 13 September 2018
" Car was very reliable, new, and very good on fuel. "
" Mary, The saleswoman gave us everything we needed to be prepared for the holiday driving abroad. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAKYNTHOS, GR - Reviewed by JOEL - 12 September 2018
" Ok no more "
" I found the insurance costs quite prohibitive "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ATHENS, GR - Reviewed by IOANNIS - 12 September 2018
" Autoeurope is always my #1 choice for renting a car "
" Everything went smooth and well "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ATHENS, GR - Reviewed by ROBERTO - 06 September 2018
" Happy with Auto Europe "
" Not happy with their customer service. Plus I'm sure I booked the car "full to empty". Didn't receive an email confermation after handover. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
THESSALONIKI, GR - Reviewed by KEVIN - 05 September 2018
" Auto Europe itself were very good, and the website gave us exactly what we required ... only wish I had not picked Goldcar. "
" Pick up from airport was within 20 minutes ... okay with that. Had taken out a separate insurance in the UK for any eventuality with the car hire, giving me fully comprehensive cover. Counter staff were not happy with this, and continually tried to sell me more insurance. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
THESSALONIKI, GR - Reviewed by LAWRENCE - 04 September 2018
" none "
" none "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
RHODES, GR - Reviewed by CORINNE - 04 September 2018
" Helpful friendly staff. Clean cars, new models "
" Unfortunately another driver had scraped our car without us realising it. It was spotted on the drop off inspection. We, fortunately had our own excess cover insurance. The manager was really friendly & helpful throughout & advised us what to do regarding the claim & even reminded us to take a photo of the damage. Friendly team, clean new cars. Unlike some of the rental companies who state full to full tank & when you turn up it's not, Goldcar provided both of our cars with a full tank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZAKYNTHOS, GR - Reviewed by LEONIDAS - 30 August 2018
" Auto europe does well, Goldcar is bad "
" Bad service, they actively try to charge you extra, although they are based at the airport they do not offer out of hours drop off. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
SANTORINI, GR - Reviewed by DAVID - 25 August 2018
" Cheap but not excellent. "
" Car was good. Clearly trying to make the money from the extended insurance. I had private so rather than reserving €1500 the charged it. Said I would get it back as I hardly drove and did nothing wrong. Not seen it yet. Will contest the charge. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by JOHN - 12 August 2018
" I am a very careful driver and accept that if I damage the car in any way I should be fairly charged. I picked up the car at night so couldn't see the many scratches that was on the car. So you can imagine I was Concerned that they might blame me for one of them. "
" They tried to get me to upgrade my insurance policy even though I'd taken out a separate one. Was told if there is a scratch on the the car I would be changed 250euro and it wouldn't be fixed... Those remarks put me on edge all holiday.. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHANIA, GR - Reviewed by APOSTOLOS - 06 August 2018
" definitely recommend this "
" - professional - straightforward - nice car - very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by WILLIAM - 04 August 2018
" The car rented was good. Drop off was also good. Pick up was challenging as it proved difficult to find the Goldcar courtesy bus in the dark. Locals were also a bit vague about the location. "
" On arrival at Heraklion airport, it proved difficult in the dark to locate the Goldcar pickup point. The written instructions were vague. The pickup point turned out to be location in a car park behind a barrier which is obvious in daylight, but not at night after a long flight. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by DARREN - 30 July 2018
" Terrible service, unhelpful staff who pressurised every customer into taking their insurance, whilst we waited for the car to be fixed every customer so pressurised to take the additional insurance through various threats of high repairs costs, a complete con! "
" Car had headlight bulb out, overheated, and TPS light on saying low tyre pressure, staff were unhelpful and we wasted 2 hours having to take the car back whilst they looked at it. Also insisted that I take their insurance as the extra insurance i purchased with AutoEurope was not good enough "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
THESSALONIKI, GR - Reviewed by IAN - 19 July 2018
" THEY ARE JUST A CON COMPANY "
" CAR WAS NEVER THERE TO COLLECT "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
RHODES, GR - Reviewed by ANDREW - 18 July 2018
" Excellent all round "
" After 9 pm extra charge. Although in small print I didn't agree with this charge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAKYNTHOS, GR - Reviewed by SYDNEY - 15 July 2018
" I booked the car through a comparison site. I often book a hire car when on holiday and travel throughout Europe and long haul. Therefore I am aware that the car hire includes basic adequate insurance which has a substantial excess. On this hire, I chose to purchase excess insurance in the UK because of the recent change in the law and the increase in the excess amount which on this occasion amounted to more than £1,500.00, just about the same price as my weeks holiday in Zante. I went through completing the process of the hire in your office and then navigated the upgrade insurance conversation with your representative. To my utter amazement and disgust I was told that the vehicle was not insured! The young woman stated that the arrangement made with the hire of the car was a "product", it was not "insurance", and that in order to be insured I would have to buy the cover! This is grossly misleading and unacceptable. It is lying to customers and I will NEVER, hire from you again. Although I was aware that I was well covered, in the back of my mind was the unprofessional misleading approach of your member of staff who was witnessed saying this by all other members of the team in your office without correction and so I lost trust in the integrity of your company and worried the whole week about returning the car and what other tactics GOLDCAR may come up with on its return in order to get money out of me. This deterred me from exploring the island as I might if I felt more comfortable and confident with my hire. I will be publishing this information on trip advisor to warn others of the scare tactics of your staff. "
" I booked the car through a comparison site. I often book a hire car when on holiday and travel throughout Europe and long haul. Therefore I am aware that the car hire includes basic adequate insurance which has a substantial excess. On this hire, I chose to purchase excess insurance in the UK because of the recent change in the law and the increase in the excess amount which on this occasion amounted to more than £1,500.00, just about the same price as my weeks holiday in Zante. I went through completing the process of the hire in your office and then navigated the upgrade insurance conversation with your representative. To my utter amazement and disgust I was told that the vehicle was not insured! The young woman stated that the arrangement made with the hire of the car was a "product", it was not "insurance", and that in order to be insured I would have to buy the cover! This is grossly misleading and unacceptable. It is lying to customers and I will NEVER, hire from you again. Although I was aware that I was well covered, in the back of my mind was the unprofessional misleading approach of your member of staff who was witnessed saying this by all other members of the team in your office without correction and so I lost trust in the integrity of your company and worried the whole week about returning the car and what other tactics GOLDCAR may come up with on its return in order to get money out of me. This deterred me from exploring the island as I might if I felt more comfortable and confident with my hire. I will be publishing this information on trip advisor to warn others of the scare tactics of your staff. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
THESSALONIKI, GR - Reviewed by ARUN - 06 July 2018
" Not at all happy "
" Sold GPS which did not work well. Even the counter staff took long time to set up the destination. I had sent a message the day after reaching destination with a request for a refund,but did not even get a reply. Overall would not recommend goldcar. Original rental was ₤123, but the additional extras sold came to an additional ₤242, which is outrageous? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEFALONIA, GR - Reviewed by FRANK - 04 July 2018
" again - all went well, so no comment "
" No comment - everything went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by PETER - 03 July 2018
" I felt ashamed to return it dirty! "
" Very good experience, very helpful staff, very good car. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by FRANK - 27 June 2018
" ok "
" ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ZAKYNTHOS, GR - Reviewed by MARCUS - 27 June 2018
" Scary insurance! Plus the Fiat 500 is totally unsuitable for the roads (hills) in Zakinthos. I hardly got out of 1st and 2nd gear. It needed a gear in the middle of these two. "
" The staff at the collection centre were very pushy in trying to upsell my insurance. They told me my inclusive insurance was of little or no value in terms of protecting me from financial risk. Why is their insurance so complicated, with every item on the car listed separately... wing mirrors and so on. It's ridiculous! I wanted peace of mind and they tried to add another €155 to the cost, in which case I would of been better iff going to AVIS or Hertz. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SANTORINI, GR - Reviewed by NEIL - 25 June 2018
" Good prices, good web site. "
" Very slow to complete paperwork at pick up and could not find the car. Alot of staff not actually doing anything: at one point 6 men watching 1 man tap information into a computer. Took about 45mins to complete process. On returning no information what to do with car and no where to park, eventually left blocking other cars. No paperwork given on acceptance of car on return. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CORFU, GR - Reviewed by VINCENT - 24 June 2018
" Great value for money. "
" Excellent Corfu branch. very efficient & polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CHANIA, GR - Reviewed by DOUGLAS - 22 June 2018
" Easy on-line booking and immediate e-mail response wiyh clear documents. "
" I prefer to use Goldcar and I have now used them several times at both Chania and Faro airports.There is slmple explanation at reception of possible costs without undue pressure to purchase.I have never experienced extensive delays at reception as I have with other rental providers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHANIA, GR - Reviewed by JONATHAN - 21 June 2018
" Auto Europe should look into the selling tactics of their partners. "
" I was mis-sold extra insurance on the desk which I had not agreed to purchase - i.e. I was not given a choice as to whether or not I wanted it and assumed it was a temporary amount which would be refunded on return of the vehicle. I thought the counter staff were quite sneaky in this regard. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HERAKLION, GR - Reviewed by MARK - 21 June 2018
" Apart from initial replyI am still waiting to hear from auto Europe,,,,may take 20 days! "
" Plane was a bit late and mini bus had stopped running at 11pm, Note on mini bus window in Greek with number to ring. No reply and only message in Greek. Had to hire from another company to get to our destination at considerably greater cost. Now have to try and get some re imbursement but will have still been a very expensive exercise. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HERAKLION, GR - Reviewed by ALIN-CRISTIAN - 16 June 2018
" I recommend the car for holiday in Crete , very easy , economic and you go where you want "
" Was amazing experience, and make our stay more easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATHENS, GR - Reviewed by MARTIN - 11 June 2018
" Minor waiting time when dropping off the vehicle and short comments from some of the staff. Though can appreciate the staff are very busy a little curteousy goes a long way. "
" No complaints very effecient, only quibble was the picking up at the airport from the shuttle van. If it is viable to place a sign to exactly show where the pick up point is located this may assist other clients. Though can appreciate the number of other services running from this area may make this difficult without agreement from the owners of the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10