GOLDCAR ITALY Car Rental Reviews

BARI, IT - Reviewed by TIMOTHY - 19 September 2025

" Excellent value for money & easy process throughout. Very much depends on the hire car company locally however, as our experience in Sicily last year was the polar opposite of our experience in Puglia. Would definitely recommend using Goldcar. "

" Excellent experience throughout. Reserved a Ford Focus Estate automatic & received a Skoda Octavia Estate automatic which was essentially an upgrade. Best hire car except outside of the USA. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by STEPHEN - 19 September 2025

" Auto Europe provide a very straightforward service but they make it relatively easy to compare many suppliers. It was worth me finding the Goldcar offer which provided the best value and as it turned out a brilliant hire experience. "

" Best hire ever. Excellent Goldcstar staff at Pisa Airport who assisted in every way possible at all points of contact. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by VICTORIA - 12 September 2025

" I think the insurance selling is misleading and confusing. I bought the extra insurance through auto Europe but Gold car told me it didn't cover anything and they wanted me to buy more insurance I didn't but I did feel vulnerable the whole time I was out there fortunately I didn't have any problems car companies really need to stop Purposefully misleading customers and work together to have a clear and transparent process for the insurance. "

" They were good. The car was good the drop-off was good. But the insurance selling is very annoying. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by PHILLIP - 09 September 2025

" You are only the broker , but please bare in mind that you need satisfied customers who will use you again so with that in mind you need to promote companies that will keep customers happy, after checking on customer feedback , it would appear that goldcar have one of the worst reputations . "

" Absolutely terrible, flight was delayed by 1 hour , when we reached Bergamo airport all the rental car companies were open as they had waited for there customers except gold car they were closed , after speaking to the other companies to see if there was anything we could do they told us that gold car never wait they always locked up dead on closing time and when you come back in the morning they have a habit of cancelling your booking or telling you that you're car has gone ,we had to get a taxi to a hotel near the airport as there was nothing else that we could do, we got a taxi back to the airport at 9am in the morning we went to the gold car desk only to be told that our car had gone (surprise surprise)and that all we could do was book a bigger car and pay the difference which cost another €210.00 , surely if I have hired and paid for a car for a week I can collect it at anytime, the staff were very ignorant even laughing at us at one point , I felt like we had been scammed , will never book them again , that one hour delay cost me about €400 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PISA, IT - Reviewed by PETER - 09 September 2025

" The lady doing returns was efficient, but polite & friendly too. The car itself was "well used" but did its job and the comprehensive damage list did cover everything so no no disputes at drop off. "

" Reception desk is well manned, so even in very busy times you are not waiting too long, although remember to take a ticket! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by NADER - 08 September 2025

" Very good and easy to book a car in Italy. "

" Generally very good service and cars. Improvements could be made on cleanliness of the cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by GEOFFREY - 07 September 2025

" A "

" Very dirty windscreen, no washer fluid only water, poor return instructions. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MILAN, IT - Reviewed by EDWARD - 04 September 2025

" As above "

" Friendly, helpful, and efficient staff, both at counter in the terminal and at the car pool. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by EMMA - 03 September 2025

" Pick up point was easy and drop off straight forward. "

" The desk stayed open later than the closing time which was a huge relief after our fight was delayed. Very easy to complete the documentation and wasn't upsold anything. Only downside was that the car had damage which we weren't given any documentation with a car diagram to make us aware beforehand. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by PAUL - 01 September 2025

" I have hired several times through Auto Europe and have found their system second to none, with good prices, and with excellent customer service. I have had to cancel on a few occasions and the refund was always speedy. "

" Straightforward out and in. Newish car but with some damage and could have been cleaner internally. Didn't push for their extra insurance when I declined. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by MATTHEW - 01 September 2025

" Auto Europe was ok but goldcar had some issues "

" Counter staff were not very friendly to start off with. In Rome airport there was no one on the desk just a notice about where to find them in the car park. In the car park it was not very clear that we had to take a ticket before seeing the counter staff and they sent us back to get one eventhough there was no-one waiting. The car had a number of defects not noted on the form we had to raise "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PISA, IT - Reviewed by MATTHEW - 29 August 2025

" We had no issue with the service or price, but a clearer warning about potential additional charges we might be pressured into paying by Goldcar on collection would be appreciated. Also, when calling yourselves to try and get support with the charge, I was given no advice other than to call Goldcar. I had assumed having made the booking with you there might have been some support offered, but that hasn't been the case. "

" The car was excellent. Practically new and exactly what we needed. No complaints with the car. However, we did feel the pressure of the hard sell for extra insurance coverage when we collected the car - warned we'd have to pay 3000 euros if we had an accident, which seems very excessive. My main issue is with the deposit we left. This sat on my credit card as pending when we collected the car, then disappeared on the day we dropped it off - Tuesday 26th. However, today the charge has re-appeared on my credit card and I've had to contact them to try and resolve it, hoping it is just an admin error. I have not had a reply yet concerning this. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by DAVID - 25 August 2025

" Good service "

" Excellent service only problem with the car a warning ⚠️ light kept coming on "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by NICOLAS - 23 August 2025

" Simple and efficient and unlike the last time, pick up and drop off instructions were correct. "

" Good car. Irritating onboard line departure fault (despite using the override function) and no spare wheel! Otherwise very good handling and decent space, despite not being the suggested model (a regular bugbear)! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by EDWARD - 21 August 2025

" Courteous and efficient staff. "

" All transactions carried out efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PETER - 19 August 2025

" Easy booking, fair price. If full vehicle insurance cover was competitive I would consider taking it out with vendor, but at present far to expensive "

" Pick up of vehicle good . Drop off easy , however no person to inspect and confirm that vehicle is as satisfactory. But no issues as the vehicle was fine . Good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PISA, IT - Reviewed by STEVEN - 19 August 2025

" Everything went well, really pleased with service and price. "

" Everything went really well. Great car, no problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by KEVIN - 18 August 2025

" The premium cover that I paid for did not cover everything- I had to take an additional 300 euros cover with Gold car - completely miss-led by the original booking "

" Told I was upgraded but given an old car over 63,000 km that was scratched & filthy - inside and out - also had a flat tyre next day - screw in the tyre "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by KEIR - 15 August 2025

" I was charged for full insurance option, but on arrival they said this hadn't been paid for so i had to leave deposit of 950euro to cover excess. I would appreciate this cost refunded - haven't had a chance to request this. thanks "

" plane was late 11.30 so got charged 40 Euro late pickup which i thought was fair enough but was still quite expensive. however very glad they waited around to give us the car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARTIN - 08 August 2025

" Easy platform to use and good value cars available. "

" On returning the car the Gold car representative was extremely over zealous in finding minor damage to the car and charging extortionate amounts for repairs. They seemed to be targeting those customers that hadn't taken out insurance with them. I will not use them again. Very disappointed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by GERASIMOS - 06 August 2025

" Bad service "

" Charged us £40 extra when saying they closed at 10pm and I just arrived a few minutes before, felt very vulnerable as I'm in a different country "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by ALYSON - 04 August 2025

" I would prefer to pay more and receive a more professional service direct from the rental company. "

" I was disappointed with the service, we had to wait 40 minutes to pick up the keys and then there was no one to check the car over with us and I had to sign a document stating the car was in A1 condition before I had seen it. Whilst I dropped the car off late, I left it in the Goldcar area, but as there were no parking spaces I had to park it in front of other cars (like many other cars around me) and drop the keys in the holder. I then had emails saying they had tried to ring (they had not) and had people running around the airport trying to find it, when it was in the right place. The car was also damaged and I have literally now idea if we picked it up with the damage, so all in all a very disappointing experience "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by SIMON - 02 August 2025

" No complaints about Autoeurope. A little more clarity on International Driving Permit requirements would be good. "

" The guy on the desk tried to sell me additional insurance which we didn't need. He gave up fairly quickly when he realised I knew what day of the week it was, that I had hired several cars from them previously and I had a rough idea of what the hell I was doing. I enquired prior to rental (off the back of disclaimers/advice from autoeurope) about whether I would need an International Driving Permit. I was told via phone call to autoeurope that I "probably should get one". Not exactly a definitive answer... I then emailed Goldcar directly and was told in no uncertain terms that I would need this Permit. I dutifully obtained one costing me time and money. However, nobody at Goldcar bothered asking for it when I collected the car. Complete waste of my time and money and another example of meaningless beurocracy. The people at the car collection area were hideously rude and effectively threw the keys at me and seemed extremely upset I had the nerve to ask them for a car... They were just as miserable when I returned it. I parked it in the area I was told to but apparently this was wrong. I had to walk back and drive it to exactly where they wanted it. Never mind, worse things happen at sea... Despite my moaning, overall it was Ok. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 6

PISA, IT - Reviewed by OWEN - 01 August 2025

" Smooth process, although the insurance position was confusing "

" Good value, no concerns. Car pickup was bit slow though. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAUL - 27 July 2025

" Overall excellent "

" Everything went smoothly. The car was unmarked with only 2K km. Drop-off was out of hours but it was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PAUL - 23 July 2025

" Purchase of vehicle was good, car delivered as expected "

" Overall very good, think possibly better info at drop off and more employees to take the cars back "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICHARD - 23 July 2025

" Goldcar will be pressing you into buying extended insurance the minute you walk through the door take out independent excess reduction of you must use them, but don't. "

" Awful, do NOT hire from them, they are vultures looking for faults on the car, take a thousand pictures of the vehicle when you pick it up. Agressive sales pitch on excess insurance. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

BARI, IT - Reviewed by MICHAEL - 21 July 2025

" The drop off on car rental return went well, the employee was very friendly and helpful. "

" After waiting 1 hour 30 minutes in a cramped office with about 15 people we eventually were handed the keys to our car. The car we were allocated had not been washed or had an interior clean, the rear warning triangle along with its case was left on the rear seats. I was not prepared to wait another hour wait to be seen regarding the state of our car, but informed AutoEurope about it by telephone. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PALERMO, IT - Reviewed by ALASDAIR - 08 July 2025

" Think you could make something critical like not accepting Amex more obvious. "

" Don't accept Amex , wasn't clear , v annoying. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by GIUSEPPE - 23 June 2025

" Staff all ok, car that was given to us wasn't great.... Didn't feel safe leaving anything in the boot with parcel shelf missing when car parked.... "

" Car not ready for collection. Given an alternative older, scratched car, parcel shelf was also missing which is not good when you have luggage in the boot!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PISA, IT - Reviewed by SILVIA - 20 June 2025

" Very helpful staff, thank you "

" Great experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by SILVIA - 17 June 2025

" A member of staff especially went the extra mile to help me, thanks to the guy at the desk, I'll be forever thankful! "

" Thanks to the whole team! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CHRISTOPHER - 13 June 2025

" Nothing more to say "

" Nothing more to say. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by NICHOLAS - 13 June 2025

" I have rented through you a FewTimes and normally had a good experience but the lack of advice about the IDV spoil my holiday and will make me think twice in the future "

" I was stopped renting as I did not have a idv even though it is not law in Italy according to the HM gov website and refused a refund very unhappy "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by GRAHAM - 07 June 2025

" Every thing was all OK. 5 star service. "

" The whole rental and return was very good, The car was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by FIONA - 31 May 2025

" I would never use Auto Europe nor Gold Car again, and seriously advise others against doing so. I was left feeling very frustrated and completely scammed, but with no choice than to pay for their insurance and for an additional driver it total £350 for a fiat panda for 6 days ....... iniquitous. "

" "Auto Car Europe's full damage and theft protection" is an absolute scam. I was charged a further 244.98 Euro's by Gold Car, as they said the insurance I purchased did not cover damage or theft. And in addition E 9.95 for an additional driver per day .... iniquitous "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 7

CAGLIARI, IT - Reviewed by ULRICH - 27 May 2025

" After this experience I will never use the service again. It is clear that there is no real knowledge here. I phoned with the problem and instead of helping you just said that it is my mistake. Never again. "

" Terrible. They did not allow me to rent the car with my Uk driving license without the international slip. This is against the rules as I found out later. The reason given was my booking through autoEurope. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by GILLIAN - 25 May 2025

" Other than the awful state of the car, everything seemed to go as it should with the hire. "

" I have never seen a hire car with so much damage to the bodywork and paintwork. The plus side we were told on doing the pick- up inspection (so so many crosses marking previous damage) was that it would look like a locals' car and not a hire car and so was unlikely to be stolen! Mechanically it was fine, which I suppose is the main thing! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 3

PALERMO, IT - Reviewed by MARIA ADELE - 24 May 2025

" Very satisfied "

" Very satisfied Clever staff: quick, friendly and speaking multiple languages "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by NICHOLAS - 20 May 2025

" Good prices and easy to book. "

" Cheap and cheerful. Basic cars, good price. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DAVID - 14 May 2025

" Website booking system worked very well "

" Excellent service by professional and helpful staff. Highly recommended. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by STEVEN - 11 May 2025

" I called you 3 times, waited on the phone for nearly an hour, after which I have up and made alternative arrangements "

" They wouldn't release the car to me unless I paid an additional €150 for insurance. I had to abandon the pick up and make my own way. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CAGLIARI, IT - Reviewed by JOHN - 08 May 2025

" Very unprofessional "

" Refused my car rental for no reason very unprofessional "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by MIRANDA - 05 May 2025

" I've used auto Europe for decades now and will continue to do so "

" Efficient, friendly staff and a good car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by KRISTINA - 01 May 2025

" All good "

" Got even earlier, then got queer code where to leave the car in to other airport. And there were a box where to leave a key. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANNE - 27 April 2025

" Auto Europe seemed to offer a reasonable deal but it didn't include a replacement car in case of a problem/breakdown, so we ended up paying extra to Goldcar to ensure this level of cover. "

" It took a while to find the correct pick-up desk, but once there the staff were polite and efficient. We had a very new car and it was pretty good all round. Drop-off was easy and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STEFANO - 22 April 2025

" It was easy to book online but I was disappointed by the fact that the car I booked and paid for (it was a specific booking for a Fiat 500) was not available at the pick up "

" All in all it was good. The paper work at the counter and the drop off were quick. However: 1) The car I specifically booked (paying an additional fee) was not available; 2) the car was parked in a slot of a different company so it took ages to find it; 3) the car was in bad conditions with a lot of scratches "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by SABINE - 18 April 2025

" Very positive experience. Will use them again "

" All went very efficiently, quick and friendly staff. Just the car had some dents. But no problem for me. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MILAN, IT - Reviewed by THOMAS - 13 April 2025

" I was late to collect my car, I had accidentally booked it for 10:00 am but did not arrive until 5:00pm. I appreciate that this is outside of the pick up limit. However I was told that the car had been reassigned to another customer and the only option was to make a new booking and the price would be 700.00 euros, almost 500.00 more that my original. Therefore I had no option to seek another more reasonable hire elsewhere. Two days later I reported this to AE but although the customer agent was very helpful and understanding her manager just said no consideration for refund or credit possible. I consider the inflexibility of Gold Car very disappointing especially as I had paid in full for the hire, so never again Gold Car, nor my friends. "

" Disappointed. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by ANNAMARIA ELENA - 30 March 2025

" Not a very good when you have to extend your lease the cars were excellent the staff poor "

" It was very confusing as my plane was cancelled and my next flight was four days later so I needed to extend my lease I spoke with gold car I thought I was speaking with gold car but I latter realised it must have been a call centre although I rang you who told me to go to gold car I kept on asking if I had to take the car back I got different answers sometimes yes take it on the Sunday before I rang again to confirm they Ilaria said no Next day at about two o'clock I got a phone call to tell me to return the car in two hours or would be find I found the gentleman to be very aggressive so I asked a neighbour to take over we realised that I had no option so I drove from lago maggiori to Malpensa I then had to pay money out but was persuaded to take out your insurance but I have my own exhausted I agreed by then I was finished "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by IAN - 14 March 2025

" This comment is the same as the comment in section 3 above. Why ask the same question twice ? "

" Taking their "optional" insurance is not so optional, so their attractive price is a catch, and not to be believed. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GIOVANNI - 22 February 2025

" Just very good "

" As always great service received from the team at Rome FCO airport. Hired cars from them many times and always a great experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VINCENZO - 14 January 2025

" At least this time I had a car with radio. Acco with the staff I was lucky "

" Compare with the previous experiences this time it went alright "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ROME, IT - Reviewed by BEATRICE - 10 January 2025

" . "

" Very professional staff both at the counter and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by MARTIN - 12 December 2024

" Good check in and out good vehicle friendly staff on the Pisa desk "

" Excellent front desk good service have been using for a while now "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 03 December 2024

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BEATRICE - 03 December 2024

" I like the opportunity to cancel the reservation without any fee when I find a better deal "

" Helpful and polite staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GRAHAM - 09 November 2024

" Excellent "

" Every thing was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by NICOLA - 22 October 2024

" Bargain prices compared to direct deals from rental companies. "

" It would have been a 10 star experience if it wasn't for the most inefficient system and staff at the pick up desk. Nearly 2 hours of waiting with a ticket system seemingly calling random numbers, a key-n-go kiosk not working and contracts taking forever to be printed and explained. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 21 October 2024

" Ok "

" Overalll very good Quite a lot of cosmetic damage to front near side of car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by DARYL - 20 October 2024

" Very smooth experience and excellent value for money. "

" The staff were efficient, helpful and professional - was a pleasantly stress-free experience. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by MAURICE - 08 October 2024

" Never had a problem with Autocar. They even answer the phone and are very helpful if I have any queries. "

" Goldcar have gone crazy. I don't know whether they are trying to sell speedy pickup to customers, but the check in queue was a disgrace. There were more people in the queue (30-40) than in the aeroplane that landed us at Olbia airport! So there was a lot of angry customers ahead of me. A fiasco. Everything else was ok, though. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by FRANCESCO - 07 October 2024

" Very good "

" Very satisfy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JUDITH - 04 October 2024

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BARRY - 04 October 2024

" Very easy to schedule and price was very good. "

" Didn't get the car we wanted and would have liked to have more contact at drop-off to make sure I understood any additional charges and perhaps receive assurances that nothing was going to be charged. The hold amount on Credit card stayed for 5 days after turning in car. But overall it was a positive experience. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARTIN - 02 October 2024

" Have been using you for sometime excellent service site "

" Always quick and easy helpful friendly and no problems with cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JONATHAN - 02 October 2024

" We could only accept the third car offered - Car 1 very dirty/muddy externally. Car 2 covered in dents from an ice storm. Car 3 needed a wash - we had to wait another 30 minutes "

" We could only accept the third car offered - Car 1 very dirty/muddy externally. Car 2 covered in dents from an ice storm. Car 3 needed a wash - we had to wait another 30 minutes "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PALERMO, IT - Reviewed by ANTHONY - 30 September 2024

" Not much you can do about Gold car, I suppose "

" Whilst I understand the desk selling Insurance, this was the most over-the-top experience of renting a car. I've then had to inspect the car by myself in the dark and didn't pick up a very minor scratch on the bumper which was then discovered on my returning the car which I had to pay. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

OLBIA, IT - Reviewed by DEJAN - 26 September 2024

" All grwat "

" All was great, staff, vehicle, office... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MICHAEL - 24 September 2024

" booking was fine. The problem was the state of the car and the subsequent extremely unhelpful attitude from Goldcar in Catanie "

" The car had unsafe tyres and also no oil in the engine. I only found this out after starting the rental. The warning lights came on for the oil and also the steering was really wobbly when I exceeded about 70kph but I only reached this speed for the first time after a couple of days. I took the car to a tyre workshop who would not let me drive any further because there was no tread on the tyres which were worn right down to the metal wires. They insisted I had to buy two new tyres before the would let me drive away. I think they were quite correct to do so. That's really dangerous. The car clearly was not inspected prperly prior to hire. Goldcar at Catania were not at all helpful. I have made a formal complaint to Goldcar and also informed yourselves already of the issue. I've never had a problem like this before. Sorry about the scores below but they are based on my experience so far. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 1

MILAN, IT - Reviewed by JOHN - 23 September 2024

" Obtained the best price in a few moments "

" The main beam of the headlights did not work "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MILAN, IT - Reviewed by COLIN - 23 September 2024

" Neither very good nor bad "

" There was no walk round the car to point out scratches etc. On return the desk staff simply took ther keys and there was no joint inspection. However fortunately there were no new scratches so no problems there. However I have still yet to have the security deposit refunded "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

BARI, IT - Reviewed by EMMA - 16 September 2024

" Not pleasant with Goldcar. "

" Long wait. Car was not ready despite having being booked for 3 hours before (flight delayed and delay for luggage - had given flight details). Was told no cars available and they were having long delays. When eventually got car it was for a lower model than I paid for. Was told could wait for the model I paid for, but they had no idea how long it would be. Goldcar staff not apologetic at all, told me to take it up with AutoEurope as had booked the car through you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ROME, IT - Reviewed by GEOFFREY - 13 September 2024

" Been with Goldcar over 20 times at Rome FCO airport. Quick and efficient, supplied the car we booked. Pleasant staff. "

" Efficient service and car as booked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GRAEME - 10 September 2024

" Fairly straightforward "

" Wasn't the newest of cars "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by IAN - 02 September 2024

" Overall very positive. "

" Good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 01 September 2024

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ALEKSEI - 21 August 2024

" Prices here are usually the best, and the free cancellation option is very convenient -- due to the flight cancellation I've changed my mind at the last moment and also had to drop the car in a different airport; everythig worked as expected. It is like 3rd of 4th time I used Autoeurope and experience was flawless every time. "

" Agency is mostly ok; it took like an hour to receive the keys as the clerk in Bergamo was pretty slow (like 10-15 minutes per client) so we were a bit late and the booth at the parking lot was already closed (so I have no way to check the car and compare the list of defects with the contract before driving off). On the contrast drop-off process at Malpensa was very fast: park the car, hand over the keys, 1 minute quick inspection and off we go. The car (small Lancia Delta) was good for the price, aircon struggled a bit in 40C but finally came to senses and after some fit of scary gurgling have started producing sufficient amout of cold air :) Will not hesitate to rent from them again. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by MIHAI - 15 August 2024

" My flight from Gatwick to Catania was delayed for about 4 hours on 7 August 2024. The flight was due to leave at 5:40pm, so as soon as we found out, we telephoned Auto Europe (around 7pm UK time). Auto Europe's office was closed , so there was no way to inform of our delay. In addition, we telephoned Goldcar, and their customer service desk was closed as well. There was no way to get through to the Goldcar Catania airport desk. Once we landed at 2am at Catania airport on 8 August, we had to wait until 8am in the morning to get our car. I was of course first in line, but the Goldcar employee told me that the car that I booked for 10:30pm on 7 August was gone! This happened in the span of 30 minutes from 10:30pm to 11pm when Goldcar closes! The only option was for me to pay an additional €105 to upgrade to a different car, otherwise they would not have had anything available! Rubbish service, especially from Auto Europe, who should have longer office hours or some type of assistance service when delays happen! "

" My flight from Gatwick to Catania was delayed for about 4 hours on 7 August 2024. The flight was due to leave at 5:40pm, so as soon as we found out, we telephoned Auto Europe (around 7pm UK time). Auto Europe's office was closed , so there was no way to inform of our delay. In addition, we telephoned Goldcar, and their customer service desk was closed as well. There was no way to get through to the Goldcar Catania airport desk. Once we landed at 2am at Catania airport on 8 August, we had to wait until 8am in the morning to get our car. I was of course first in line, but the Goldcar employee told me that the car that I booked for 10:30pm on 7 August was gone! This happened in the span of 30 minutes from 10:30pm to 11pm when Goldcar closes! I, of course listed the flight number on my rental car reservation! The only option was for me to pay an additional €105 to upgrade to a different car, otherwise they would not have had anything available! Goldcar should have a longer customer service office hours or have some contingency in place if a flight is delayed. Just like the Catania parking is open to drop off the car, Goldcar needs to find a way to give a car if a flight is delayed! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PISA, IT - Reviewed by JOHN - 13 August 2024

" We always use auto europe and we have never had a problem. First time using GoldCar and the experience was largely positive with the exception of the staff member in the car park. "

" We had no issue with GOLDCAR other than the extreme rudeness of a female staff member when we were returning our car. The car park was extremely busy and there were no spaces close to the 'car return' sign. As a courtesy, I got out of the car to ask her where she would prefer us to leave the car. She turned her back on us, shrugged and said 'park it anywhere you like' in an extremely rude tone. This was quite the contrast to the other staff members we had dealt with at the desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALAN - 12 August 2024

" always used Auto europe in thepast but wont select gold car again "

" slow service and an old very scratched car , 90,000km "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 2

ROME, IT - Reviewed by PIERGIORGIO - 04 August 2024

" Very good "

" Good economical small car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by BARRY - 03 August 2024

" As a loyal regular customer of Gold Car, it is gratifying to be recognised by staff and made welcome on arrival at collection. "

" Excellent service throughout, except the vehicle was not checked for fuel or damage at the drop-off; not withstanding there was no issue of concern. The vehicle was not 'signed-off', per se, rather dismissed as 'all good'. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SIMON - 17 July 2024

" A very user-friendly experience and good value for money. "

" Our Fiat 500 was perfect for our travels around Sicily. The staff at Goldcar were very helpful and attentive. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by SIMON - 15 July 2024

" Gold at staff Oversell insurance even though reservation stated I had full insurance cover ! He point to back page saying auto Europe does.Not provide Car insurance !! You do it's just a separate agreement, very worried driver then on until found paperwork !! it did not have working aircon not great when it's 35c !! Poor Experience Although it was not autoeurope I had issue with "

" Gold at staff Oversell insurance even though reservation stated I had full insurance cover ! He point to back page saying auto Europe does.Not provide Car insurance !! You do it's just a separate agreement, very worried driver then on until found paperwork !! it did not have working aircon not great when it's 35c !! Poor Experience "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 4

BARI, IT - Reviewed by ROBERT - 12 July 2024

" No real issues. Car was a bit underpowered and didn't have water in the windscreen washer. "

" Overall a good experience but the woman on the hire desk tried too hard to sell me additional insurance. Also the hire desk is not very well signposted from the terminal. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ROME, IT - Reviewed by GERALD - 08 July 2024

" See above. Not a happy bunny. "

" Condition of car was at best poor. Windscreen held down with tape. Windscreen wipers all needed changing. Air Con needs to be re-gassed. Air ducts need cleaning. Brakes poor. Off side front wheel bearing needs replacing. Steering rack grinding. Good news the car had 4 wheels! "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by IAN - 03 July 2024

" - "

" easy to pick up, nice clean car, helpful friendly checkout staff, pleased with return process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by VICTORIA - 02 July 2024

" Autoeurope are good and offer good value and choice "

" The service and the staff were good. The car was covered in dints which was fine but it wasn't clean inside which was not fine. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PISA, IT - Reviewed by GRAHAM - 29 June 2024

" Very satisfied. "

" Quick and easy pick up and drop off plus nearly new car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by MICHAEL - 28 June 2024

" The voucher said to take the shuttle bus to car park P3 to pick up the car. When I got there, I was told that I needed the keys from the Goldcar desk in the terminal. It took me over an hour to travel back and get the keys while my wife waited with the cases. The lady at the Goldcar desk said it happened all the time and they'd been asking Auto Europe to change the instructions on the voucher for two years to no avail. Very annoying! "

" The car had dents and scratches but was good value. I had problems picking up the car but that was Auto Europe's fault "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by NEAL - 24 June 2024

" Collection was a nightmare. Two hours waiting, and I was only 4th in the queue! The reception staff spent 30 minutes with each customer pressuring them to take out extra insurance. They bullied the poor woman in front of me, telling her that if there was the slightest scratch on the car they would take her entire deposit from her. She was genuinely frightened. At every other desk, flights came in, customers came and left, whist we waited and waited. I refused the extra insurance. The man on reception told me I was making a huge mistake. Nice. The result for my refusal to be conned was a car that looked like it had served in the Ukraine. Goldcar desk and the Goldcar business model (of making profit from the added insurance) was truly terrible. They should be reported to the regulator. Ironically, in stark contrast, the drop-off couldn't have been an easier experience. "

" Collection was a nightmare. Two hours waiting, and I was only 4th in the queue! The reception staff spent 20-30 minutes with each customer pressuring them to take out extra insurance. They bullied the poor woman in front of me, telling her that if there was the slightest scratch on the car they would take her entire deposit from her. At every other desk, flights came in, customers came and left, whist we waited and waited. I refused the extra insurance. The result was a car that looked like it had served in the Ukraine. Goldcar desk and the Goldcar business model (of making profit from the added insurance) was truly terrible. They should be reported to the regulator. Ironically, in stark contrast, the drop-off couldn't have been an easier experience. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MILAN, IT - Reviewed by CORRADO - 24 June 2024

" Easy to book and clear on price. You can see all providers and prices in one go. "

" I am satisfied with the professional service. Definitely I will use them in the future. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GRAHAM - 22 June 2024

" As I hoped it would be. "

" Good price, new vehicle, counter staff pleasant and efficient, drop off efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by NIKOLA - 12 June 2024

" The staff was great and the wait wasn't too long "

" Staff very nice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by KEVIN - 10 June 2024

" Excellent service provided. One negative : Not enough staff on the return of the vehicle. Held in long queue and having to rush to terminal to check in on time. "

" Excellent value for money. Good clean and suitable car provided. Friendly and efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAUL - 04 June 2024

" Easy to book with confidence, good prices "

" Good price, good car, good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CLAUDIO - 25 May 2024

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by STUART - 23 May 2024

" I would recommend auto Europe to anybody. Easy booking relatively easy collection, genuine cars "

" Booking took a little longer than expected but your agent was superb. Car was brilliant. Easy drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by TIMOTHY - 23 May 2024

" I use Auto Europe for all my car hires, "

" The counter was manned by 1 person and there was a long queue of people picking up cars so it took an hour to get our vehicle. The car had no washer fluid for cleaning the windows. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by THEODOSI - 21 May 2024

" Not happy with service and over charging. "

" At the drop off the office was shut and it was only 8pm on a weekday. I had to leave the keys in a letter box. Once returned home, I was charged an additional £55 with no explanation. I have received no paperwork or invoice. This is like stealing money. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by ERMIR - 18 May 2024

" Not happy with the car supplier. "

" we had to wait more than an hour to pick up the car as the queue at the counter was moving very slow. The existing damages in the car did not mirror paperwork. At dropp off the communication was minimal and no paperwork was signed by the staff . "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by EDWARD - 04 May 2024

" As above "

" All worked well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by MARIA - 22 April 2024

" You and the car hire company need to be more transparent in the fees "

" All Going well until I returned car. They said it wasn't full but we'd just filled at petrol station. They then charged €12 fuel €50 fee. Excessive "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by WAYNE - 12 April 2024

" Didn't like the pressure from staff trying to sell 'extras' "

" Tried their hardest to get me to buy additional insurance to cover minor damage. I refused this, when I collected the car it was already scratched all over "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MILAN, IT - Reviewed by STEVEN - 03 April 2024

" Price and communications from Autoeurope were good. Car from Goldcar was the worst condition hire car I've ever had in 35 years ! "

" Collection a bit slow at Malpensa Terminal 1, considering it was all pre-booked. Car in a battered external condition, many panels all damaged, but marked up on the document. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MILAN, IT - Reviewed by PAWEL - 03 April 2024

" n/a "

" When I was booking the Car on your website, the advert said that the chains will be included in rental. On the arrival I have asked lady at the counter if there is chains in the car- she replied that "of course". when I get to Aosta Valley and actually needed a chains- there was none in the car. After a long struggle I have manage to go to the car park where I have left the car for the time of my trip as there was no chains or even winter tyres on the . when I get back I was told that I should buy a chains for a car and claim cost of it from gold car. Im not happy with this at all. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MILAN, IT - Reviewed by ANNAMARIA ELENA - 24 March 2024

" All you could want thankyou "

" I always find the staff very helpful and friendly The cars are always in excellent condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by FRANCESCO - 10 March 2024

" Good value but not enough control over hire company "

" Staff friendly and helpful. Car covered in bumps and scratches "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PISA, IT - Reviewed by BARRY - 07 March 2024

" Almost always use the AutoEurope platform to book hire cars. "

" All worked very smoothly - thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by COLIN - 07 March 2024

" The only negative was regarding the pick up location. The voucher said meet the shuttle bus outside the airport arrivals area. Actually the Goldcar office is about 300 yards away in the car rental area. You need to change the pick up information. "

" Staff were friendly and well organised "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by IAN - 23 February 2024

" Booking through Auto Europe was as simple as it gets. When everything goes smoothly and as promised one can't ask for more. "

" Goldcars standards seem to have increased. Besides always being competitive, service levels have significantly changed for the better. Quick and friendly collection without aggressive hard selling of extras, I was offered a choice of 3 cars and the return was equally friendly and quick. A big thank you to Sebastiano who dealt with me at Bergamo after a long journey. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GIULIO - 28 December 2023

" In addition to the surcharge due to late arrival I understood from the online booking that insurance was included. It wasn't and I ended up paying significantly more for the hire. "

" Because my flight was delayed I arrived after 10pm and had a surcharge of 40 euros because of that. This is unacceptable. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

MILAN, IT - Reviewed by ANNAMARIA ELENA - 22 December 2023

" Helpful cars in good condition "

" Always happy to deal with Gold Car always so far have found them courteous and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by LUCY - 02 December 2023

" The counter staff at Pisa Airport are friendly, helpful and efficient. "

" I have rented many times via Goldcar (and Autoeurope) and the whole experience from car search to collection and return has been easy, friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by PETER JOHN - 28 November 2023

" easy to use "

" efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by GRAHAM - 20 November 2023

" Car was very clean and the pick service was very efficient. "

" Good booking service and car collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by HUGO - 16 November 2023

" Extremely poor. I rang your service rep who concurred with GoldCar rep and said an International Drivers Permit was necessary citing the tiny text of the terms and conditions in the voucher of page 4 of 5 but not included in the "what documents do you need" part of the actual email: "* An International Drivers license is mandatory for any non-European license or any license which is not in the Roman alphabet, must presented in addition to home license." This is just wrong. Even GoldCar's FAQ on their website states specifically the UK driver's licence is accepted without requirement for an IDP as it is written in the Roman script and the UK belongs to the International Convention of Vienna 1968 and Geneva 1949, https://www.goldcarhelp.com/en/faqs/227-what-driving-licences-do-we-accept This is what your email to renters tells them they need: "You will need the following documents in the name of the main driver as stated on the voucher to pick up the car: a physical version of your credit card (PIN probably required), driver's license, passport/national ID-card and voucher. Please check your voucher to determine which payment methods are accepted by the car rental company. To learn more about the deposit, please click here." "

" On arriving at Goldcar in Rome ready for our holiday I was told it was a "legal requirement" to have a International Drivers Permit with a UK licence in Italy and that our car could be impounded (leading to excess rental fees) or we could be fined for lacking this simple documentation (that costs £5 but is ONLY available within the UK). I was forced to buy their expensive insurance package to use their vehicle as they claimed my insurance would not cover any damage. Later I learned it was UNTRUE my insurance would not cover it. It is NOT a legal requirement. There is no reason to have this demand except to cheat people into buying insurance. All the permit does is translate the language of the licence (usually non-roman text) into Italian and the Italian police DO NOT require it for UK licences. Therefore it looks a lot like a scam to force people to buy expensive insurance at the rental desk. I am confused and disappointed in autoeurope and GoldCar to be frank. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by MRUDANG - 20 October 2023

" mediocre for the cost "

" staff were okay, but the paperwork was not accurate and the car had not been cleaned and had scuffs everywhere. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 5

PISA, IT - Reviewed by LUCY - 09 October 2023

" . "

" I have used Goldcar at Pisa Airport many times now and find the team friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by KAMALDIP - 09 October 2023

" Auto Europe was fantastic when I called Alexandre‍ was amazing and explained in detail everything I needed to know and kindly refunded me my insurance payment that id paid to auto Europe.. Wonderful guy amazing outcome.. "

" They bullied me into taking more insurance out at the desk telling me that the insurance i had taken out with auto Europe was inadequate and essentially worthless..they convinced me to pay an extra £174..when actually my cover was fine "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARTIN - 04 October 2023

" Very quick processing vehicle easy check inn and out experience "

" Really friendly on check in I wish my Italian was better nice English lady and man on check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ANTONY - 27 September 2023

" Overall very pleased that we decided to go through Auto Europe, price was very competitive and communication excellent. Would definitely deal with again. "

" Car pick up at Pisa airport was very easy, no hard sell for other insurances or extras. Staff were very polite and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARI, IT - Reviewed by FANNY - 13 September 2023

" Very low cost service in general. Now I prefer to pay more to have a professional service "

" They push me so hardly to cover the car with an insurance and then they gave me a car full of scratches ( means no need assurance as the car was already in a very bad conditions), missing button for windows, it's was 35°c out side. The fuel gauche didn't work properly, even when I fully filled up the petrol tank the gauche was showing missing fuel. They charged me 62€ as penality. I emailed the customers services 3weeks a go, couple of times and no answer. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by STEFANO - 11 September 2023

" Great service "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ERIC - 08 September 2023

" As above. I have discussed this with Autoeurope and I am awaiting further developments "

" They would not rent me a car as I didn't have a IDP with me despite GOV.UK saying that I did not need one. Also there was no note that I needed one on the voucher "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by STEPHEN - 06 September 2023

" Very easy comparison site to use and saved me money, but theres no guarantee of the service you'll receive from the rental company themselves "

" very hard sell on excess insurance which they kept trying to get me to pay €267 for when I'd told them I'd taken out a uk excess policy already for £24.00. Then first car offered had so many scratches that it was impossible to record them on the damage sheet, plus it hadn't been cleaned properly so they very begrudgingly offered me a replacement but that also had more scratches and marks than was recorded on the damage sheet they tried to get me to sign so I insisted on another representative viewing it with me and completing a new form, which he did. I was expecting a tough time returning the car believing they would try to show me marks that allegedly happened during my lease but it was a different team member who checked me back in a courteous manner without any issues being raised. Other annoyance was that after 300km I had to top-up the Ad-Blue as the instrument panel was telling me the car wouldn't start if I didn't but I stupidly forgot to raise this with them went returning the vehicle. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MILAN, IT - Reviewed by NICK - 05 September 2023

" Very unsatisfactory, attendant refused to honor the booking as my name was spelt differently, never been an issue with any other hire company in any other country. passport, credit card, address and all other details were fine. As was late on a Sunday had no choice other than to pay again on the basis of securing a refund. Wider feedback on hold until this is resolved. "

" Charged twice, waiting to get 2nd payment refunded. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ROME, IT - Reviewed by MARK - 27 August 2023

" no "

" efficient, reasonable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CLAUDIO - 26 August 2023

" very good "

" very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by JANE - 21 August 2023

" Awful "

" You would not accept my driving license, so no car was provided - Eurocar did! Not happy! "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by STEPHEN - 11 August 2023

" All greta .. worked smoothly, I have used auto-europe before and will do again. "

" The Fiat 500 that we had although new, it was very difficult to access the back seat, the from seat did not fold/flip forward easily. The back seat did not fold flat so getting eavebn small suitcases in and out was not easy. Also there was insistence from the counter staff that the excess insurance offered by Auto-Europe would not be valid. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CARLO - 05 August 2023

" Excellent website, good prices, comparisons of rental companies prices and details easy to understand, easy and quick to fine tune and modify search criteria, clarity on details of rental conditions, free cancellation period pretty good. "

" Very competitive price, efficient and friendly check-in at desk, quick collection of car, car nice specification, car reliable, drop off easy and quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by GRAHAM - 31 July 2023

" On the whole very good apart from the items I mentioned and after all who would check the headlights were all working when picking the car up in daylight! "

" I was a bit disappointed that after picking up the car, and on route to our accommodation we found that that the air conditioning was not working. Also the left headlight (looking out from the steering wheel) was not working. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by CHRISTIAN - 25 July 2023

" AutoEuropa has been my go to for at least a decade. "

" Advertised fiat 500. Got fiat panda. May be in same group but quite different. Panda is a brick on wheels. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by BEN - 17 July 2023

" We will not be using Auto Europe again due to the above comments. "

" It was difficult to understand clearly the counter staff when collecting the vehicle regarding the level of insurance cover we thought we had already agreed to. WE think we have been overcharged since returning from our holiday and have emailed the company. We experienced problems with the vehicle during the first few hours of driving, with loss of power during driving. This was scary and dangerous for us and other car users. We tried contacting Goldcar on the Sunday and we were told we did not have cover for a replacement and that they could collect the car and take to a garage for repairs but we would be without a car until issue was resolved. this was totally unacceptable as we were staying in a rural location in Belforte near Radicondoli. We were cut off several times and received no return calls from Goldcar. In the end we decided we had no option but to continue to use the car as little as possible . Several warning lights kept coming up. It was a miracle that we were able to get back to the airport! Several times we had to stop and restart the engine. We felt totally let down having been assured that we paid the best price for the best insurance. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PISA, IT - Reviewed by KATHARINE - 15 July 2023

" None "

" None "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ROME, IT - Reviewed by IAN - 11 July 2023

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MILAN, IT - Reviewed by ARTHUR - 03 July 2023

" All was okay. "

" The car was fine. Collection, no problem. Dropping it back to Goldcar, okay. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALAN - 28 May 2023

" No issues from collection to drop-off !! "

" Virtually no wait to collect car and no wait dropping off. Very efficient service, with courteous staff. Car provided (FIAT 500 Hybrid) was good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by DUNCAN - 19 May 2023

" all went to plan "

" all went to plan "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by KATHARINE - 15 April 2023

" It would be nice it you could spell out very clearly and simply the matter of what insurance one needs. It is overly complicated and seems to change frequently. Otherwise, AutoEurope is easy to use. "

" Gold car is not the only company that leaves me feeling as though I have been taken advantage of in terms of extra insurance. Some companies are better than others. Gold car was not one of the better companies in this respect. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by FILIPPO - 14 April 2023

" All good "

" Fine but I had previous bad experiences. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAOLO - 06 April 2023

" I really like the team in the airport in roma Fiumicino, they are transparent and no so pushy or aggressive as many other gold car branches. "

" I really like the team in the airport in roma Fiumicino, they are transparent and no so pushy or aggressive as many other gold car branches. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by NAJI - 06 April 2023

" Easy nice and very good price "

" Best company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by STIVA - 24 March 2023

" Website very user-friendly "

" Great value for money but they don't accept American express "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID - 24 March 2023

" Great value "

" Need to check the car before accepting, 5 major dents/ scratches not on the vehicle status paper work "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by GEOFFREY - 19 March 2023

" Good this time, can vary though! See Q3 comments. "

" Ok this time. Not so ok last time, the rep on drop off tried the key in the carlock and said lock was damaged probably due to attempted theft of vehicle. We were amazed he tried the key when the fob was working fine, we just felt he already knew the key would not fit the lock. Strange but he charged us approx euro 90 which we claimed back on our insurance plan, now we check the key fits the lock every time! Experience! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by DOMINIC - 28 February 2023

" Very pleased! Will definitely use again "

" Efficient process for both collection and return. Friendly helpful staff. Great price! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARI, IT - Reviewed by OLIVER - 22 February 2023

" Annoyed as per previous comment! "

" Terrible! There is one sign in Bari airport for goldcar. No directions where to go to collect the vehicle. This meant that we were 8 minutes late to collect vehicle and the collection place was closed! Ridiculous!! Then had to go back to the terminal and pay loads more money for a hire car from a different company! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by PAUL - 07 February 2023

" Good experience even with the snow chain mishap "

" They forgot the snow chains so we had to buy them. However they will refund "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BARI, IT - Reviewed by JOHN - 31 January 2023

" Flight cancelled so had to extend hire. Couldn't do this by phone or online, had to take car back and pick up another. Not good, cost us alot in time, fuel and accomodation. "

" Problems releasing block on credit card. Car returned no damage and refulled, local staff sign off ok but system has charged rather than released block. Still trying to get money back! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CLAUDIO - 25 January 2023

" Although the car was cheap to rend, at the counter they where very pushy to sell insurance. "

" Car very dirty inside, with a strong smell of cigarette smok. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BERGAMO, IT - Reviewed by RICHARD - 15 January 2023

" Booked on-site hire car, day before due to collect car was told car was now off-site. Take bus to Goldcar location, got to Goldcar and was told had to go back to airport to sort contract and collect keys. Instructions from AutoEurope were completely wrong and I wasted an hour going back to airport and then back to off-site location, wasnt happy "

" Auto Europe told me to collect car off-site, leave airport and take bus. Guess what got there and Goldcar said I needed to go back to airport to sort contract and get keys, wasted an hour "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by FABIO - 11 January 2023

" Very easy and hassle free "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by EDWARD - 14 December 2022

" Friendly, helpful staff and new, clean car. "

" Friendly, helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GRAHAM - 13 December 2022

" On the whole very good. "

" The representative for the Company at the car park was very helpful. He also informed me that the venue for returning the car would be some other location and was surprised that we had not been advised of this by the office in the airport! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CHRISTODOULOS - 27 November 2022

" As mentioned above, my main grievance is with Goldcar's unreasonable attitude and exploitation of an unfortunate situation to make a quick short-term profit However Auto Europe as a broker should have done more to recover at least 4 of the 6-day booking, especially as Goldcar have 48 -hour cancellation policy. No point in using a broker if they do not add value to the process. "

" Goldcar turned down my original UK license, accompanied with my passport as photo ID in PISA despite the Italian embassy in London stating on their terms that it should be sufficient. They insisted on a photo ID license unlike the other operators at PISA. If that is not bad enough, they refused to reimburse the booking fee. Even allowing for their 48-hour cancellation policy, I should have had 4 days of the 6 reimbursed. Their actions were unreasonable. Auto Europe through whom I booked were helpful in enabling to find an alternative hire company but did not try hard enough to recover at least some of the fee. I will not use either Auto Europe or GoldCar again. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 4

ROME, IT - Reviewed by PETER - 26 November 2022

" I told the sales person that tgere are damages to the car but they said, dont worry you are covered. When I returned the car I then received an email pointing out the damages. I do have photos of the damages therefore will report goldcar for fraud as the damages weren't carried out by me "

" I was pushed into taking out another insurance with goldcar as I was told that the insurance I took out with autoeurope wouldn't cover the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by MARK - 20 October 2022

" Staff were good but the cars were in poor shape. "

" Staff at Goldcar were very helpful and friendly, however the car was a mess and we looked at four different vehicles and choose the best of a bad bunch. Bodywork was battered seat heavily stained and overall cleanliness was poor! "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by MARK - 07 October 2022

" I felt I was scammed over the insurance. The staff at Goldstar Pisa failed to provide any information on what to do if there was a problem with the car. The car provided was faulty and unsafe and put my family at risk. "

" W hen I picked up the car the man at the counter said the insurance I had arranged online with Autoeurope was useless and that I should take out additional insurance. It felt like a scam. He did not explain what to do if there were problems with the car. The car provided had a slow puncture and faulty front tyres which meant I did not have use of the car for two days and which I had to have replaced and for which I have not been compensated - Goldcar took more than a week to repay my deposit. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by MARTIN - 05 October 2022

" Hire every year from Pisa looking for a deal for december this year "

" Very polite on desk check in and out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ION - 29 September 2022

" Never "

" Worst experience, ever "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by STEPHEN - 27 September 2022

" No issue to recommend "

" No issues first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PAUL - 26 September 2022

" As I initially booked my car hire with Auto Europe, but was supplied the car by Goldcar, I still hold Auto Europe responsible for what has happened. Please inform Goldcar to return my money. "

" Pick up and using the car was trouble free. Unfortunately when I returned my car the office was still closed. So I put the keys in the drop box outside the office as agreed with the staff when I collected the car. I was contracted to return the car at 0800. I actually dropped off the keys at 0745. So I was very surprised to receive a Euro 70.00 charge because of "late return". I didn't get any warning of this charge and only noticed it when I checked my bank statement. I have contacted the office in Pisa, Susana, requesting my Euro 70 to be returned but have had no response for 14 days. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by PAUL - 19 September 2022

" AS ABOVE "

" We went to collect our car from Bologna airport but the woman at the counter was awful. I had all the correct documents to show her but she refused to accept my paper Licence as it was a little tatty. She then suggested we cancel the booking through Auto (claim a refund)and make a new booking with her over the counter under my partners name. This would have cost us double the amount which we were not in a position to pay. We called your office to try and resolve the matter but whatever your advisor suggested the service member was not accepting. After an hour of pleading with her we had no alternative but to go to another rental firm who were more than happy to accept my documents & provide the vehicle. Hertz and Avis bith offered us a vehicle. So we were not provided with a vehicle from our booking with you and trust you will refund the full amount I paid back onto my credit card. I trust you can resolve this matter swiftly as I would not wish to escalate the matter with my card provider & report bad reviews on socials after this extremely distressing experience. Thank you, Paul "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ROME, IT - Reviewed by JAMES - 15 September 2022

" The car on collection seemed fine - a skoda scala. Unfortunately, the 12 V socket was not working so our satnav gave up after 5 minutes. The car then gave warning beeps and a steering wheel symbol every few minutes for the remainder of the holiday. On calling Goldcar a number of times I was advised I could return the car (400Km round trip) or wait until it breaks down and then call recovery. It did not breakdown but the imminent threat to do so spoiled our holiday. "

" The car on collection seemed fine - a skoda scala. Unfortunately, the 12 V socket was not working so our satnav gave up after 5 minutes. The car then gave warning beeps and a steering wheel symbol every few minutes for the remainder of the holiday. On calling Goldcar a number of times I was advised I could return the car (400Km round trip) or wait until it breaks down and then call recovery. It did not breakdown but the imminent threat to do so spoiled our holiday. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by DANIELE - 12 September 2022

" Auto Europe have been efficient throughout the process "

" There were a number of unrecorded serious scratches on the car when I collected the car at Bologna airport but there was nobody from Goldcar in the garage to witness the damage. I had to email photo's to Goldcar who said they would check the car against their records. I am concerned that Goldcar will charge me for this unrecorded damage. When I returned the car to Bolgna airport there agian was nobody from Goldcar to check and witness the condition of the car so I returned the keys to the Goldcar desk in the airport. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BOLOGNA, IT - Reviewed by BELINDA - 03 September 2022

" Good car, upgraded to a bigger one. Worked very well! "

" Easy to pick up - no queue this time! Very helpful member of staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by FIONA - 26 August 2022

" Thoroughly disappointed. It cost us a lot of money and I don't think gold car should be allowed to rent out cars which have not been maintained. "

" We were talked into paying an exorbitant amount of euros for extra insurance which I think, introspect was completely unnecessary. When we finally found the Cinque Cento, it appeared to have just been in a crash and had scrapes and dents to the front. I complained to the girl in the car park area and she eventually exchanged it for a Fiat Panda. At the time, I asked the girl to sign our agreement to that effect but she just said I would receive an email saying that we had been given a different car. That email did not arrive and when I telephoned the office they said that although the booking had been amended online, I would not receive any confirmation. During the first hour on the road the Panda flashed up a warning light on the dashboard saying the oil was dangerously low each time we went round a bend. My husband inspected the dipstick and found that there was no oil showing at all so we bought a can and put it in. There was also no water so we replaced that as well. The car has obviously not been checked between customers or maintained in any way and could have been dangerous to drive. I do wonder if the guy on the desk even knew that the Cinque Cento which he offered us had been in a collision. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ROME, IT - Reviewed by MASSIMO - 19 August 2022

" We booked the car via the Autoeurope website with the maximum insurance we could get. But at the counter we've been asked if we wanted to buy an extra insurance. I thought that we were already covered but the guy at the counter was categoric that THEIR insurance was far better. So we ended up paying about £110 extra, for a total of about extra £270 on the top of the already hefty rent. Feels a bit like a rip off to be honest. And they didn't want to help by installing the baby seat, we have to beg them to do it. "

" I booked the car a while in advance with the maximum insurance I could get from Auto "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 9

MILAN, IT - Reviewed by LISA - 10 August 2022

" Definitely will not choose Goldcar again and have told all my friends and family about it as well, very overpriced and a rip off with their insurance scheme "

" The car was dirty, had a lot of scratches all over and dented front wheel. The inside had stains and the car horn wasn't working at all which is dangerous especially driving in a foreign country! Was told to pay extra £227 for the insurance so that I don't need to worry about all the existing scratches or damages already on the car which I found completely unsettling and a rip off but they knew they had you over a barrel because it's not likely I can easily find a replacement car because that was all they had as well. There was also another customer in front of me who had complained about the dirtyness of their baby's car seat as well and all they gave me was this flimsy cloth to put over my baby''s car seat which was also dangerous as the cloth fell over his face whilst driving but luckily I had a family member who could take it off. Definately would not recommend Goldcar to anyone, stay clear or them and choose a different car rental company as in all my car hire experience this was the worse of the worse! "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PISA, IT - Reviewed by ANDREW - 06 August 2022

" All good "

" Quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by RICHARD - 28 July 2022

" No complaints "

" Good service all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by DAISY - 27 July 2022

" have never had an issue with auto europe, this is clearly an issue with gold car "

" Car was in appalling condition, numberplate half hanging on (we had to tape it on to avoid losing it), gear box was completely shot which made driving it onto motorways very dangerous, entire car covered in major marks. No process to run through this at the beginning of the hire as no staff on hand, but on returning it we had to go through a thorough checking process which given the state of the car when we were given it was a bit laughable. Car in that condition should be seen to before being rented out. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by DONALD - 23 July 2022

" Counter staff gave great advice and friendly and helpful. "

" Took out full insurance and with madness on roads and was pleased to do so. It was peace of mind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DARREN - 15 July 2022

" Very easy set up. "

" Very helpful staff, clear instructions. But the car wasn't in great condition, dozens of scratches & bumps all over the vehicle. However, it was nice and clean inside with good air con. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PISA, IT - Reviewed by ANDREW - 13 July 2022

" Auto Europe staff I spoke tried to be helpful but ultimately said they could not do anything beyond asking Goldcar to call me. My insurance covers cost of excess charge but not taxi. Ultimately left €190 out of pocket and lost valuable holiday time for no good reason. "

" Had a tyre blow out. Rang breakdown service. Unexpectedly had the car taken away & left stranded with two young children. Did well to reclaim our belongings (two baby seats & a pushchair) from the car. Given no choice but to get a €190 taxi to Pisa airport to collect a new car otherwise would have been left with no rental vehicle for reminder of holiday. Staff were spoke to were unhelpful and rude. One sarcastically wished me good luck and put the phone down on me when I asked if any chance of getting the car back from the breakdown service. Don't understand why the spare tyre was no put on vehicle instead of taking the car away. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JONATHAN - 03 July 2022

" Just crazy expensive "

" Just crazy expensive "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by GIUSEPPE - 29 June 2022

" All good thank you "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by LESLIE - 22 June 2022

" Booking simple "

" Everything ready on arrival & check in was speedy. On return no one to check over car but we took photos. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by CARLO - 21 June 2022

" Car hire Italy for 8 days cost me £750. Way too expensive "

" Very easy "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by ANTHONY - 15 June 2022

" Easy website to use. "

" I have emailed you under separate cover (14/06/22) explaining my total dissatisfaction with Goldcar and your response is awaited. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by NEIL - 20 May 2022

" See above. Confusing and unsatisfactory. "

" We had to wait two and a half hours in a queue at Bologna airport to pick up the car even though already booked on line. Then another half hour to find it through poor directions. We had booked the car for 4pm and got it at 6pm in rush hour traffic. We also think we were charged £80 for insurance? We didn't need. The whole experience was very confusing. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by NEIL - 18 May 2022

" Was ok although the car was dented and scratched and they said it was in perfect condition had to spend half hour taking pictures to email them "

" Even though I paid extra for insurance they were still trying to sell extra insurance saying that the insurance I took out wasn't good enough "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BOLOGNA, IT - Reviewed by DANILA - 16 May 2022

" All ok "

" Drop off was not ideal. No staff to check the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PISA, IT - Reviewed by JAKE - 10 May 2022

" on collection I was told because I was not the CC holder I could not be the main driver (whether this is a goldcar issue or auto europe I dont know). This couldn't then be corrected on the system and the broker IE you guys were not open to be able to rectify. I then had to pay 300 euros on a debit card to get the card released as well as extra insurance so that it wasn't 900 euros. I was told this would take 3 days to return to me after the drop off, but I am now over a week later and still the funds have not been returned. 300 Euros is not a small amount to hold so I would appreciate this being looked into immediately. "

" on collection I was told because I was not the CC holder I could not be the main driver (whether this is a goldcar issue or auto europe I dont know). This couldn't then be corrected on the system and the broker IE you guys were not open to be able to rectify. I then had to pay 300 euros on a debit card to get the card released as well as extra insurance so that it wasn't 900 euros. I was told this would take 3 days to return to me after the drop off, but I am now over a week later and still the funds have not been returned. 300 Euros is not a small amount to hold so I would appreciate this being looked into immediately. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 6

MILAN, IT - Reviewed by PETER - 24 April 2022

" Auto Europe excellent, Goldcar not excellent! "

" The car had damage in 3 different places when we picked it up, there was no water in the windscreen wash, and the adblue warning light came on during the second day. I had to buy adblue as I didn't want the car to run out and have contacted Goldcar about this, but have yet to recieve a response. Not happy with the whole experience I'm afriad! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MILAN, IT - Reviewed by LUCY - 23 April 2022

" I expect to hear a resolution to my complaint. "

" I want to open a complaint as I paid an extra £30 for insurance that gold car refused to accept and made me pay an additional £67 so I may as well booked direct through them originally. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MILAN, IT - Reviewed by SOUHEIL - 15 April 2022

" YOU SHOULD ABLE YOUR CLIENT TO DOWNLOAD AN INVOICE "

" CARS TOO OLD WITH A LOT OF BODY DAMAGE . CAR UNCHECKED BEFORE DELIVERY "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

ROME, IT - Reviewed by DANIEL - 08 April 2022

" Happy to take initial payment by Amex, then in very small print not this isn't accepted locally. We ended up having to pay double again just to rent the car. Rip off "

" Signed off for our 100 euro deposit to be returned on Tuesday evening, with it being 48 hours maximum to be returned. It is now Friday afternoon and this money hasn't been returned to our account. Extremely disappointed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MILAN, IT - Reviewed by CATALIN DORIN - 06 March 2022

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by BO - 02 March 2022

" Very bad. First, the rental company sent me a condition report through email without telling me to check it at the collection counter. I only checked my email the day after and by that time the damages not included in the condition report already became my fault. Secondly the car had scraches everywhere, you can't really report everything. Thirdly They accused me to have two new separate scratches both on the rear bumper. If the repair is to change or paint the same rear bumper, whey do they have to charge me twice? It doesn't make sense. It feels like a trap that you cannot avoid unless you are very experienced and took evidence in advance. "

" Very bad. First, the rental company sent me a condition report through email without telling me to check it at the collection counter. I only checked my email the day after and by that time the damages not included in the condition report already became my fault. Secondly the car had scraches everywhere, you can't really report everything. Thirdly They accused me to have two new separate scratches both on the rear bumper. If the repair is to change or paint the same rear bumper, whey do they have to charge me twice? It doesn't make sense. It feels like a trap that you cannot avoid unless you are very experienced and took evidence in advance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MILAN, IT - Reviewed by JOANNE - 23 February 2022

" See above "

" Car was very cheap so can't complain. But the gold at staff are slow and rude, and really couldn't care less about their clients "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MILAN, IT - Reviewed by FEDERICA - 07 February 2022

" I called autoeurope and the support staff was sarcastic and unhelpful "

" the car rental would not accept Amex, nor a debit card, nor a credit card in my husband's name. I lost the money of the booking and they would not give me a car. Shameful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by MAXINE - 31 January 2022

" See above "

" Mostly good but there was no water in windscreen tank and tyre pressure signal came on very early into the journey "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by DAVID - 23 January 2022

" As above "

" Tried to charge me for not returning with a full tank, engine warning light was on, and not particularly clean, car had a rattle. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BOLOGNA, IT - Reviewed by RAUL - 30 December 2021

" They stole € 120 from me. I did not receive the car because I do not accept my card. Very Bad. "

" They stole € 120 from me. I did not receive the car because I do not accept my card "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by ROBERT - 16 December 2021

" Weve used Auto Europe for many eyars and always found them easy to deal with and helpful when needed "

" No problems experienced "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ROBERT - 02 December 2021

" Please see above "

" The experience was okay but not great value for money. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BERGAMO, IT - Reviewed by DAVID JOHN - 26 November 2021

" Easy and quick transaction "

" Easy pick up from Airport "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PISA, IT - Reviewed by PATRICK - 27 October 2021

" N/A "

" Smooth booking process, checking in was speedy but was very quiet "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PISA, IT - Reviewed by KEVIN - 12 October 2021

" Good value in the current expensive market. "

" Prompt and efficient check in and check out. Car was clean and well specked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by STEPHAN - 02 October 2021

" See comments above about Pisa airport and distance from terminal to rental car parks "

" There is a problem with all rental cars at Pisa airport as there is now no shuttle bus to the terminal and departures is now at the far end of the terminal so it is a long walk with luggage and for elderly people. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by ELISA - 02 October 2021

" Not nice. I end up spend so much money more then expecting due the insurance and the fuel. Also they said that the car was ben sanitise but I found cigarettes butt's and chewing in the floor.... I clean up all the handles myself. The policy should be more clear as well. I really spend so much "

" Expensive prices for the quality of the car. No worthy at all. 950£ of deposit its absolutely ridiculous expecially because most of the common credit card has a limit of 1000 at the end I spend so much for a super normal and small vehicle "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MILAN, IT - Reviewed by DANIEL - 23 August 2021

" All delivered as promised "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CHRISTINE - 21 July 2021

" See above "

" I have used your company and Gold Car at Pisa airport many times and each year the service has improved until this year when it was 10 out of 10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DANIEL - 15 January 2019

" Pleased with the booking but goldcar has many things to improve "

" No winter tyres but provided with chains without any directions how to put them on. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 4

LAMEZIA TERME, IT - Reviewed by VITTORIO - 05 January 2019

" Nice experience "

" Lovely "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SALVATORE - 09 November 2018

" This time I received an excellent service "

" Good service "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by VITTORIO - 08 November 2018

" Unbelievable fantastic "

" Bravissime ;-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DONNA - 07 November 2018

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by TATYANA - 05 November 2018

" Auto Europe should check the companies it uses as these type of company could damage Auto Europe's reputation. Goldcar should not be on your website as their standars are well below the the other car hire companies standards. "

" I will never use Goldcar again. The staff is very rude and not interested in customer service. The cars are in horrible conditions (dirty inside and outside, full of dents and scratches. Our car was so badly damaged that the passenger's door could not be open fully). The rear bumber had a large dent not on the damage report. This was reported before picking up the car and we were told it was ok because it was only the bumper and did not need to go on the damage report. When we returned the cara different person was on duty and tried to charge us for the bumper damage! So dishonest and unprofessional! Hated the experience and I will never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by FABIO - 04 November 2018

" A.ways very helpful staff. Well done AUTOEUROPE "

" Is the second time in the last 3 months that I book the car with GOLDCAR. And both times on pickup at the desk the staff tried to charge me 2.50 euros a day for the rent because the car was a Diesel engine.!! Likely Italian is my mother thong language and I've explained that is not my problem if they haven't a unleaded engine car!! So I've managed to avoid this extra charge both times. Also I've explained that on the term and condition of my rent trough AUTOEUROPE this DIESEL charges is not specified. So be aware! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by KRISTINA - 21 October 2018

" The experience was very distressing. I was shown the small print of my booking confirmation advising that I needed to have a credit card in my name to pick the car up. I do not have a credit card. Furthermore this did not arrive until AFTER I had booked the car. I would not have booked the car through your company if it was clear BEFORE the booking that there is a credit card requirement. I will be putting a formal complaint! Very disappointing!!! "

" When I hired the vehicle I paid the highest price possible which included everything on the list - full insurance, everything covered and so on. When I arrived at the airport (after over 15 hours of travel and with two children) I was told that I needed to have a credit card in my name, which I did not have. I had to pay another £240.56 in order to use the vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by VALERIE - 17 October 2018

" Easy straightforward car hire. Friendly and helpful staff. Would recommend. "

" Easy straightforward hire. Car had a few scratches that had not been recorded but pointed them out on receipt of car and then they were noted. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OLBIA, IT - Reviewed by MINDAUGAS - 16 October 2018

" Very bad experience "

" I do not have the car what I pay for it.they want to charge exstra money, Very big deposit,car was without windscreen water, Windows from inside was dirty,oile overall I not gonna rent anymore from this company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MILAN, IT - Reviewed by IVAN - 11 October 2018

" Awful. Booked T2, but car was at T1. Then Auto Europ(a!) said it's not through us, it's goldcar? Then gold car wouldn't take our card ...The UK number didn't exist. Eventually got through to U.K. and they said not there problem! ? Never been so angry! "

" Left me stranded at Milan Airport whilst trying to get to my Mothers wedding. Disaster. I hire around the world with work all the time. Nightmare. Horrible staff that didn't care. You almost screwed up our holiday and cost us a lot of money. Then we went across to Eurocar with the same question and they sorted us out immediately. Why couldn't you, idiots. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by DOMENICO - 11 October 2018

" See previous comments "

" Only problem with all car hire firms is this excess cover they all try to sell you .the staff at gold car frightened me to death !! They told me that any scratch over width of the key fob would cost me 600 euros even though it had my own excess cover .as it didn't cover me in Sicily!! I began to doubt my cover do i rang my company to check .of course i was covered .it's not a very good start to a holiday when you pick up your car and are frightened to death by.the car hire reps !! It happens every time and i travel at least 3times a year .it's time that all car hire firms got together and offered complete cover .how much extra would it cost for god's sake !! At least we would have peace of mind and enjoy our holiday .your marketing is great and looks very appealing when you book .it's not till you arrive to pick up car that problems start .also this business of filling tank up at end of hol is nightmare as sometimes you can't find a petrol station close to airport .couldn't this be incorporated in price ?? You all need to be more customer friendly !! If anyone wants to speak to me in would be more than willing .as next time I'm will check who my car provider is "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CHRISTOPHER - 10 October 2018

" Auto Europe good but Goldcar are disreputable "

" Sold me additional insurance with the lure of a free tank of petrol which was not provided. Thay refuse to compensate me. They told lies to achieve the sale. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by LI - 07 October 2018

" I will compliant about Goldcar with you. I will comment here afterwards. "

" This car rental experience was a nightmare. Counter staff at Cagliari airport tried very hard to sell their insurance lying we had no insurance cover although we told him we bought insurance with Auto Europe. We insisted not buying another insurance from him then this was the start of our nightmare. He charged us extra 2.5Euro *7 days for diesel car although we didn't request a diesel car (we understand this fee is charged only if a diesel car is requested). We complained we didn't request a diesel car but no use. He then gave us a faulty car with loose roof lights creating short circuit. After 9hrs (9:00-18:00) parking on the road the next day in Cala Gonone, car battery was totally gone. We called for road assistance, but road assistance came at 14:00 next day that was 20hrs after the incident! After the battery was charged and the car got start, we had to drive to the nearest airport which was Olbia to get a replacement car. After checking the car, the Olbia Goldcar staff was angry that Cagliari staff shouldn't give us this faulty car. When we dropped off the replacement car at Cagliari airport, we met the same guy. We told him our story and asked him to refund the diesel cost of 35 euro for the return journey from Cala Gonone to Olbia. He didn't accept the responsibility and didn't even say sorry. What he said was I told you to buy insurance from us. You didn't so it was your responsibility when car broke down. The Goldcar staff at Olbia is very helpful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

ROME, IT - Reviewed by COLIN - 04 October 2018

" 5 stars very efficient, helpful and polite. "

" 5 stars very efficient, helpful and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by RICHARD - 02 October 2018

" Auto Europe should check the validity of adverts from the third party rental companies before putting them up on their site. I feel i was misled by the all inclusive great deal that turned out to cost 3 times that advertised! "

" The rental was advertised as all inclusive on your website, when we collected the car we were told that insurance was not included and we had the choice of a 1400euro deposit (which we were told would be kept for a month?) or insurance at 200euro which covered everything. On top of that we were charged an additional 17.50euro environment tax for hiring a diesel car, i asked for a petrol car but was told that they are not available, given i had no choice this cost should included in the price quoted? The car had a large scratch down one side, the windscreen inside was filthy and the washer bottle was empty. I would definitely not rent a car from gold again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

ROME, IT - Reviewed by GEOFFREY - 01 October 2018

" With Goldstar it appears at the moment it can be hit & miss re car hire. However one cannot fault the price and we shall again look at Goldcar. We have our own place in Italy and have hired cars through Auto Europe for 11 years now and Goldcar we always dismissed because it was usually a shuttle service and poor reviews. They are now in terminal and are i believe trying to get better. The price is the attraction at the moment and we shall again look to rent from them via Auto Europe. "

" Car NOT full of fuel on pickup, missing at least €10 worth of petrol. Told the Goldstar rep & he took photo of fuel gauge. No water in windscreen wiper box. 2 bad scratches/ small dents on side of car. We took the car back after 2 weeks full of fuel. The reason was simple, the price we paid for the rental was excellent. Pity about the missing fuel though. PS/ on drop off we picked up another pre booked Goldstar car a 500X again and this car was full of fuel and spotless. Well done on price Goldstar. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MILAN, IT - Reviewed by DAVID - 29 September 2018

" Easy to book and reasonable prices compared to others "

" Everything seemed ok. Survey is a little early as it's to early to see if they try charging us for petrol/damages etc. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by ALLEN - 28 September 2018

" Auto europe is a first class company with first class service. I always use auto europe and strongly recommend the company to all my friends. "

" Goldcar desk tried every possible threat and doom to sell excess insurance cover. Also threat of no paperwork if any claim. They required credit card 1200 euros authorisation plus a further 3500 euro signature agreement. Will not use goldcar again. However return of car was good and staff at return were exxellent. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BARI, IT - Reviewed by GEORGIOS - 17 September 2018

" Very poor information on the reservation with Goldstar with regards to a) clear information that the reservation office was away from the airport terminal requiring a mini bus to access it and b) no information available on how to get in touch with Goldstar to arrange for a pick up (there was not contact information to Goldstar on the reservation voucher. Very poor quality of service! "

" Staff were very pushy and rude insisting on selling me full coverage insurance to the point that they would not take "no" as a response. It was the worst service I have ever received from a rental company and never before I have felt so uncomfortable and borderline threatened to part with my money. Extremely unprofessional behavior and would not recommend Goldstar Bari to anyone! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 2

ROME, IT - Reviewed by ERIC - 17 September 2018

" Auto Europe has been let down by Goldcar staff, "

" Goldcar staff totally lacks basic knowledge of customer service, let alone greeting with a smile, except" you are late" . Unfriendly, border line of rude "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ROME, IT - Reviewed by JONATHAN - 11 September 2018

" Auto Europe are every bit as much to blame as Goldcar, because it is hardly clear in the instructions that you are not able to use an Amex. This situation must have occurred many many times, and the issue should be in block capitals, and highlighted. As it stands, the information on the voucher was highly ambiguous. Read one way, it states that you cannot use Amex, read another way (from the top of page 2) it says "This rental INCLUDES Amex and Diners Club cards. The whole experience was a disgrace, which cost me not only the cost of my initial rental, which I was never even able to take up, but an additional €500. "

" I was unable to take my car, because I only had an American Express card with me (the AMEX that I used to make the initial booking I might add). Goldcar refused all other alternatives that we suggested, namely - a) giving cash for the deposit (I'm not sure that it is in fact legal to refuse cash) b) my friend that was with us putting up the deposit on his Mastercard c) my father giving card details over the phone to cover the deposit The attitude of the staff was very much "computer says no", they were clearly not remotely interesting in finding a solution. In the end I didn't take up the rental, and instead had to upgrade my friend's booking to a people carrier, at the additional expense of around €500. The whole experience was a total disgrace. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by LIDEWEI - 10 September 2018