GOLDCAR PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by CHRIS - 20 September 2025

" As above "

" Everything was good until drop off, no staff just a letterbox. Have now received email stating I have damaged the vehicle and sent photo of it , thankfully I took my own photos of the vehicle which shows the damage was there when I collected vehicle. I have sent this back and awaiting reply . I pointed this out to staff on collection and asked them to note it . It's just a scrape and I am sure they won't repair it but will try and charge me , bit of a scam "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARCUS - 18 September 2025

" I have always enjoyed professional service from Autoeurope, but will never use Goldcar again! "

" I am still waiting for my deposit of €1468.00, that was taken from my card on 2.9.25 to be returned... the car was in a dreadful state when i collected it and forced a member of staff to mark all damages, she said she didn't need to as my insurance would cover it.. i insisted.. on return the man confirmed no additional damage (would have been hard to make it worse!) "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

LISBON, PT - Reviewed by ALASDAIR CLARK - 16 September 2025

" Good price, slick check-in and return despite how busy it was. "

" Very quickly through the process. Bit of a wait for car to be delivered to the station in the car parking area. Great support from one of the team when we returned the car. He saw that my wife and I were struggling with our luggage - my wife is a wheelchair user. He helped us all the way to the check-in desk which was a life-saver! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - 15 September 2025

" Auto Europe should investigate this incident thoroughly and ensure steps are taken to prevent other British customers from being unnecessarily charged in the future. "

" Unfortunately, this is the second time I've had a disappointing experience with Goldcar rental. While the desk clerk was very friendly, it was clear that there is a strong push to sell Goldcar's own comprehensive insurance. Despite having purchased full comprehensive insurance in the UK, Goldcar did not recognize it. As a result, they demanded a deposit of €3,500 on my UK credit card. Since my card limit is £2,000, I was left with no option but to purchase Goldcar's full comprehensive insurance, which cost an additional €348.11. Only after receiving the contract did I realize that I could have paid the €3,500 deposit using a debit card, with the amount fully reimbursed upon returning the car undamaged. This option was never explained to me at the desk. When I later raised the issue via email, I was told that the required deposit should have been between €1,200 and €1,600--an amount that my credit card could have covered. Therefore, the purchase of Goldcar's insurance should not have been necessary at all. Goldcar refused to refund the €348.11 I was unnecessarily charged, despite reaching out to them twice via email. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by ROBERT - 11 September 2025

" See comments above. "

" I felt pressured by Goldcar staff into taking a vehicle upgrade and additional insurance. I ended up paying an additional 250 euro over what I'd already paid when making the booking. The hehicle had no windscreen washer fluid whatsoever, I wasn't given a vehicle walk around the check its condition, nor was a given a sort of familiarisation of the vehicle by staff. I was simply given the keys and told to return it with a full tank of fuel. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FARO, PT - Reviewed by KAREL - 09 September 2025

" I am happy with the company, have good experience. Good time for pick car, return car back was easy. "

" I am happy with Goldcar, have good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by GUY - 09 September 2025

" Thank you! "

" Great service from Goldcar as always, no issues whatsoever. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by HUMBERTO - 08 September 2025

" 1. Please get staff that really wants to work in this and with customer service, 2. Get someone in charge to monitor car deliveries, 3. Try to change the check in method, clearly not working properly. 4. Working in a way that you can provide the car that is booked and paid for, the all experience was really bad. "

" We are GOLDCAR clients for sometime, especial at Faro Airport, but this time went to Lisbon and was an absolute chaos. Doesn't make any sense, taking the ticket to make the contract in one building with a few counters waiting an hour or so and when is your turn you're redirect to another counter in another building. Did not happened with us specifically but with other families with young children and loads of bags, just awful, no empathy what so ever. On arrival, we had 18 people waiting to be checked in. We have to wait more than an hour only to make the contract. The staff member at the counter was polite and quick to answer any questions but unfortunately after waiting an hour for this, they did not have the car that we had booked, so they have to give us another one (upgraded- not much) that we could choose. After that we went to collect the car in another building, first floor of car park. Over there we were asked at least 3 to 4 times by different members of staff what was the contract number to get the car. In the end, when finally the car arrives driven by a member of staff, surprise, we had another member of staff, with his headphones around the head getting a lift to reach his destination that was exactly the place that we were waiting for the car. To finish, the interior of the car was dirty, full of dust. Not happy at all with, GOLDCAR service and staff at Lisbon Airport. A shame for an old car rental name which is not the most cheapest one. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 5

FARO, PT - Reviewed by VIRESH - 08 September 2025

" Easy to deal with "

" friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JACK - 06 September 2025

" I would not use Goldcar again "

" They made passive aggressive threats to force us into buying the additional cover which was almost double the price we paid for the total car hire already. We are also still waiting on the refundable deposits for fuel and tolls and haven't heard anything on this. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FARO, PT - Reviewed by CHRISTOPHER - 30 August 2025

" all good "

" great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by HARRIET - 27 August 2025

" I have no issue with Auto Europe but I would NEVER EVER use Goldcar again "

" Firstly we had to wait two hours to collect the car. the car was dirty, battered and smelt the car was old, with over 103,000 KM on the clock the tyre pressure warning light was on when we collected it, after we pumped them up the warning light still didn't go off the oil light came on after a few days the tracking was off the whole car shook once you got to 90kmh the hand brake failed twice, the second time with my baby granddaughter in the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by CLARE - 18 August 2025

" I cannot fault Auto Europe for their.costumer service..Very attentive, easily accessible, .even abroad. So helpful and followed. up with email. They were so helpful in a.stressful. situation. "

" Horrendous. The service. at Goldcar does not match what Auto Europe. Offer. Lots of additional.costs,.asked for terms and conditions in English as didn't understand what the extra €500 + was for. Needed to pick my daughter up from Spain airport to bring straight back to Portugal, would have had to pay £300, it was. cheaper for her to fly from Seville, to Lisbon and then Faro . Wanted to add an additional driver for two days as my dad came to visit but was told had to add for the full rental. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MICHAEL - 14 August 2025

" As above Would think twice about goldcar motorway toll kit is mandatory they say - NOT what is written in your contract (which says it is optional) "

" lots of waiting for a car 30mins for paperwork sign up 60mins waiting for car chaotic due to excessive numbers chaos at drop off due to numbers too but it worked - just "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 9

FARO, PT - Reviewed by OWEN - 07 August 2025

" It made me on edge when driving so hardly used the car. "

" Over excessive damage to exterior of car, and they want a ridiculous deposit to cover excess unless you pay another £170. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 1

LISBON, PT - Reviewed by STINE THON - 07 August 2025

" Took way too long to collect the car. There were not enough staff to service the amount of people. This should have been planned better. "

" There were over 60 people ahead of us in the line to collect the car. Took hours to receive the car! Use another service! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

LISBON, PT - Reviewed by RÚBEN - 06 August 2025

" Good value for money "

" Quick service and very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DAVID - 04 August 2025

" Good competitive rate and overall good experience "

" Quick easy service, no hard sell to upgrade insurance and model of car was as booked . Cost to add second driver was only downside "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIO - 25 July 2025

" . "

" Easy booking , cheap and never disappoints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ADAM - 22 July 2025

" Great booking online with excellent and competitive pricing. Good choice of vehicles. "

" Very helpful and courteous staff. Good location for car pickup and drop-off, 5 minute walk from airport arrivals terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NICHOLAS - 20 July 2025

" Great location to collect and drop off "

" Quick and easy "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by KAREL - 17 July 2025

" Nice car, friendly staff, not wasting time, very well done job. "

" For me worked very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NIGEL - 10 July 2025

" Would definitely use again "

" Easy pick up and very quick drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 06 July 2025

" Good, highly recommend "

" Great experience this time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by IAN - 24 June 2025

" Very good as usual apart from paying for the toll box that wasn't fitted and is no longer necessary. "

" I paid for the toll box and discovered a few days later that there wasn't one fitted. On returning the car I was told you no longer pay for the motorway unless going to Lisbon. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ROBERT - 21 June 2025

" Sadly feel totally ripped off by Gold Car Hire. "

" I was encouraged by Gold sales rep to take out the additional insurance. I later realised 48 hrs later I didn't really require it. I drove all the way back to airport to ask them to remove it and refund. They were u able to as it was a contract although they practically insisted I take out the extra insurance. Bad customer service. Equally I stuck in sand at the beach on a forest track. When both myself and partner called emergency services for help separately there was no response. We called a local Nazare recovery company and it cost us an extra 70 euro. They should not be upselling additional insurance when it already exists in the first place. I felt so ripped off and will Never use Gold again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GARETH - 14 June 2025

" Good service, the car was clean and in good condition "

" Good service, the car was clean and in good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 14 June 2025

" Unexpected local charges where unexpected "

" The unexpected additional local extra charges where didapointing "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LISBON, PT - Reviewed by MICHAEL - 10 June 2025

" On collecting the car, the car condition paper indicated multiple scratches and dents etc - so many it was not possible to verify and check them all. After driving for the first day or so, a tyre low pressure alarm came up. I re-inflated all tyres but alarm remained on. On returning the car the inspection guy said there was a new scratch on the drivers mirror. I definitely did not make the scratch but he reported it as though I did. It was so insignificant I had not even noticed it. He said I should explain it to their desk in T2. I went to do so, but desk had a massive queue and I could not wait as I had a flight to catch. Other than the above all fine. "

" On collecting the car, the car condition paper indicated multiple scratches and dents etc - so many it was not possible to verify and check them all. After driving for the first day or so, a tyre low pressure alarm came up. I re-inflated all tyres but alarm remained on. On returning the car the inspection guy said there was a new scratch on the drivers mirror. I definitely did not make the scratch but he reported it as though I did. It was so insignificant I had not even noticed it. He said I should explain it to their desk in T2. I went to do so, but desk had a massive queue and I could not wait as I had a flight to catch. Other than the above all fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

FARO, PT - Reviewed by MARTIN - 06 June 2025

" As above. There was also a dent in the door which we asked to be captured on pick up but they did not so we had to email them to remind them to do this. "

" The staff were on another level aggressive in insisting we took extra insurance which we had already paid for. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LISBON, PT - Reviewed by KRISZTINA - 06 June 2025

" Everyone was kind and everything was perfect. "

" Everyone was kind and everything was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by GUY - 30 May 2025

" I've lost track of the number of cars you've arranged for me over the years! An excellent (and very consistent) service all round, thank you. "

" Perfect experience, no issues at all. Collection & drop off were both super-smooth, with very little waiting around. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MICHAEL - 24 May 2025

" No problems, easy pick up & drop off "

" Great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by GARETH - 04 May 2025

" Cheap but sometimes you get what you pay for. I wouldn't use Goldcar again. "

" I was informed I needed to have a credit card with at least 6 months validity. The agent said this condition was stated on the voucher - it wasn't. If I didn't have another credit card to use they would not have honoured the rental. I won't be using Goldcar again. "

Value for Money: 9
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PORTO, PT - Reviewed by COLIN - 03 May 2025

" Choice of car and cost was very good "

" Car condition wasn't goodp "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by KAREL - 21 April 2025

" please remove untrustworthy partners from your site. "

" This company stole my money. They took EUR 231 from my credit card for extra insurance that I had refused. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PORTO, PT - Reviewed by JOSE - 17 April 2025

" As usual easy to use and convenient "

" Much better experience than last time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KEVIN - 17 April 2025

" See above "

" /great pick up and collection service-that's how simple getting and returning a hire car should be "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NIGEL - 15 April 2025

" Apparently Goldcar have a " certain reputation " which unfortunately they have lived up to in this case ! "

" Feel like I've been SCAMMED. On car return they said there was damage to driver's side front alloy which which was barely visible! Charged me €100 ! Very angry , it felt like they knew exactly where to look for damage that I would not have noon pick up ! Definitely a SCAM !! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 14 April 2025

" Excellent choice and service. Used many times and will always be my first choice. "

" Very good value for money. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 6

FARO, PT - Reviewed by ROBIN - 08 April 2025

" Pleasant and straightforward "

" Pleasant experience without pressure to take additional insurance "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by ANGELA - 07 April 2025

" Very very good "

" All very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GRAHAM - 03 April 2025

" Great website for comparing different vehicles and different rental companies "

" Value and process great but car was scuffed everywhere and a bit shabby. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

PORTO, PT - Reviewed by AGOSTINHO MARINA - 28 March 2025

" Excellent thanks "

" Very helpful staff and very good service five stars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JANE - 23 March 2025

" Difficult to trust gold car - why wasn't it clear to them from you that excess cover already purchased "

" We had already bought excess cover on booking but staff pressured my wife into buying additional cover at pickup "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by DAVID - 21 March 2025

" In general a good experiance "

" Still charging for motorway tolls when they have been abolished on the algarve. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by GORDON - 15 March 2025

" Not the best, I should have rejected the car but as we were only using it to go along the coast for 60km we used it The staff were all fed up looking I know it was cheap but there are standards "

" Staff on picking up were miserable. The person serving me didn't even say good morning. Got really grumpy when I refused their extra insurance Let's move onto the car. A Citroen C1 that was basically a wreck. Every panel had dents and/or scratches, the wheels hubs were the same, it had 94,000 km on the clock & showed it, radio kept cutting out "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FARO, PT - Reviewed by TIMOTHY - 11 March 2025

" Reasonable. "

" Very helpful member of staff. Vehicle was in poor condition...probably should have declined it. Still have a holding block on credit card, despite having received a satisfactory condition report from Goldstar. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 3

PORTO, PT - Reviewed by ALAISTAIR - 06 March 2025

" Overall very good "

" Very good service, had to wait a short time when returning because it was early in the morning and staff were attending to cars that had been dropped off before opening. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by RODERICK - 04 March 2025

" As above "

" Good staff , & good price , but ... Pressured (" effectively on your head be it "..!) to take their insurance ( though I had my own already) & v large "deposit" held on my credit card as a result "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 23 February 2025

" I have used auto Europe on numerous occasions and always found it ok "

" Was given the first car which had 2 front bald tyres. The 2nd one's bodywork was a disgrace dents and bangs on every panel, paint peeling off the bonnet "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 1

FARO, PT - Reviewed by SIMON - 20 February 2025

" The cost quoted, did not reflect the true cost of hire. Be very wary when booking. "

" When we arrived we were informed there was a compulsory toll charge. I explained we would not be using the motorways however the counter staff said we could not hire, without paying this additional charge of €21.52. We had no option but to pay it. We also had to return and swap the car as the rear n/s indicator didn't work. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LISBON, PT - Reviewed by FRANCISCO - 15 February 2025

" No good "

" On the desk the staff just like to push this and that, and force me to have something which I did not need or want. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FARO, PT - Reviewed by PAUL - 03 February 2025

" Great English "

" Very speedy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARTIN - 29 January 2025

" Easy booking "

" Cheap and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PORTO, PT - Reviewed by KERMODE NEIL - 25 January 2025

" Value for money and decent car "

" Efficient, friendly and competitive service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHRISTOPHER - 20 January 2025

" Speedy friendly service "

" Fast, efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BEN - 08 January 2025

" Not clear that additional fees paid to Auto Europe didn't cover fees required by Goldcar. "

" We were asked to take a sub sized car than the 'Fiesta or similar' we had booked, but we had waiting so long to collect that car that we didn't stay to argue for a larger car. It was also not clear that Autoeurope's additional fee for all accidental costs to be covered was not part of the Goldcar offer and we still had to leave a sizeable deposit for the car and toll reader. We're not likely to use Goldcar again. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by DAVID - 25 December 2024

" Basic "

" Car was in really bad condition take a look at photos they gave reception was only just ok not at all that good "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

LISBON, PT - Reviewed by JEFFREY - 23 December 2024

" See above "

" Issued with badly marked vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by JONATHAN - 09 December 2024

" ? "

" Since I collected the car on 30/11 I have received zero communication from Gold in Faro. They have taken £1500 deposit and not returned it yet. My attempt to contact them by email resulted in a response promising a reply within 14 days! Not good customer service and I will not be hurrying to use them or recommend them to others. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by ROBERT - 07 December 2024

" Easy to deal with. Easy to book. "

" Gold at are most definitely the best car rental company in Faro airport. They are easy to deal with and don't seem set on ripping you off! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by FABIO - 28 November 2024

" Easy to make a reservation "

" I had a friendly costumer service at the desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by MARTIN - 22 November 2024

" Very disappointed with the cross border charges "

" Unable to make any adjustment for reducing rental period and excessive charge for border crossing "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 6

FARO, PT - Reviewed by OSKAR - 02 November 2024

" All good "

" All good and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by BEVERLEY - 29 October 2024

" Windscreen needs to be cleaner "

" Windscreen needs to be cleaner "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by BRIAN - 28 October 2024

" Easy to navigate. Good customer experience "

" Efficient, friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSE - 26 October 2024

" All in all very good experience. Only advice is if you're offered a different car ask if extra pay is required. "

" Good experience only issue is the girl at desk offered various options of different cars and never mentioned I have had to pay extra. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KEVAN - 24 October 2024

" Everything went very smoothly. "

" Quick and easy with quality vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by STEWART - 22 October 2024

" Good staff "

" Good staff. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FARO, PT - Reviewed by SALLY - 22 October 2024

" Gold car is cheap for a reason "

" Service was ok but car was a bit old and battered. It was also ready for a service. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by LIDIA - 20 October 2024

" Was fine, see above - due to the charge I am not likely to book with them again if I travel and arrive late "

" The car was not in great condition in terms of presentation it had a number of scratches and pumps. I was not to pleased to be charged 40.00 euros for out of hours pick up when they were opened and there was 2 people at the reception. clearly they were not there only for me. They are a well know rental car and I believe this charge is not correct. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FARO, PT - Reviewed by ROBERT - 18 October 2024

" Positive and no real complaints "

" Generally very good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by PAUL - 17 October 2024

" Great! "

" Pick up went smoothly, return flight was changed so allowed to keep the car for longer with no extra cost! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by STEPHEN - 14 October 2024

" Auto Europe were efficient but I did not know they were only acting as a agent / broker. Did not advise me of all additional charges taken by GoldCar. Gold car also charged me for Motorway toll machine which I did not require or used as i did not travel on any motorways. All in all a bad experience. i will never use Gold car again on my future visits to Portugal. "

" Over one hour to pick up car at reception on arrival. Also a Deposit Garantia of 1,350 euros taken without prior knowledge when I had already paid additional rental insurance from Auto europe. All very poor service and will advise Trip advisor of experience, "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FARO, PT - Reviewed by PETER - 13 October 2024

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by GERARD - 11 October 2024

" Apart from the tyre problem we enjoyed the use of the car,easy to park and compact with enough space for baggage. I like driving into small towns and villages which can be problematic with a large car. "

" Over 90000ks ,it felt tired and well used. It felt alarming whilst on the motorway like the rear starting to breakaway on bends. Fortunately it was dry and we drove quite sensible to our destination. I took the car to a tyre depot and had them check all tyres 1 was very low and the others had different Pressures even the reserve spair wheel. No dust caps on any !!! Once rectified all went well and we could resume our tour with safety. We have used your company many times and always been very happy. The toll system is very ingenious and transparent. We will use GOLDCAR again!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FARO, PT - Reviewed by MATTHEW - 06 October 2024

" very easy to use "

" very quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NEIL - 01 October 2024

" Won't be returning "

" Car in poor condition and lots of added costs for insurance and toll fees "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 2

FARO, PT - Reviewed by KENNETH - 20 September 2024

" As above very dissatisfied I was not there when they rechecked and there is no way I put a scratch on it besides the fact there isn't any more room on the car for more scratches as it was covered along with the dirt "

" The car was filthy inside dirt and grime like someone had washed with a dirty cloth and the outside was all scratched when I returned it no one to check it in and then they have sent me a bill for an existing scratch which I have disputed the car had more x's on the check out than a battleship game but they have managed to try and charge me for one more they have a few days to get back to me and sort this and I do the charge before I start a social media barrage on which people shouldn't book with or have anything to do with gold car very pissed off with whole scenario and is not nice commercially "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FARO, PT - Reviewed by RADEK - 18 September 2024

" Everything was fine. "

" Nothing to complain. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by SIMON - 18 September 2024

" We arrived late to collect our car after a 16hr delay to be told that Auto Europe only reserve the vehicles for 6 hrs ,so I called Auto Europe and very ignorant gentleman confirmed this he, also told me that there would be no refund as I didn't call to let them know about the delay . I tried to call several times but all your officers were closed, I tried to call Goldcar faro but couldn't get through to their office so what a great experience we had we also then had to find another hire car "

" Recommend to book direct "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by KEVIN - 15 September 2024

" All fine as usual. "

" About 12 people in a queue waiting for cars so it was slow. Eventually given a car, at handover the employee said it was worth going over it to show me any damage as every panel on the car had damage and all four wheels were scratched. Couldn't be bothered to wait for another car. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FARO, PT - Reviewed by LEWIS - 29 August 2024

" Steer clear from gold car! "

" Gold car cannot be trusted whatsoever. Taking fuel charges when the tank was clearly full. Taking toll charges on top of the deposit. The car was awful to drive and in terrible condition. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by PAUL - 29 August 2024

" It was not good, I am still chasing them because it appears they have charged us for motorway use that we have not used at all. The car we had was absolutely the worst one we have ever rented? "

" The person who delt with us was completely disinterested in his job. We were also charged a 40 euro fee for it being passed 23:00 that we explained was because immigration had been chaotic and it took 2 hours, he didn't care at all. The car was terrible, every single panel had damage and it smelled of smoke, but we were so tired by then we accepted it rather than making a fuss. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 1

FARO, PT - Reviewed by PRAKASH - 27 August 2024

" Would have been good to have had the option to use Goldcars key and go service. Not offered when booked through Auto Europe. "

" Slow at counter. Waited 20 mins only to be told I was at the wrong office/desk. Then waited a further 15 mins "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by RUSSELL - 24 August 2024

" Ok until the refund "

" I haven't had my debit card refund which got taken as a deposit "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALEXANDER - 17 August 2024

" OK "

" Although I had made a specific point of booking a 4-door car online, I was told at the desk that I had only asked for a 3-door and that it would cost me more to upgrade. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LISBON, PT - Reviewed by CARLOS - 14 August 2024

" Amazing "

" No do bad, nice "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 6

PORTO, PT - Reviewed by GUY - 12 August 2024

" Will go out of my way to avoid this aggregator site. It is a shame the car hire sector isn't better regulated, as the sales journey does not achieve good and the products do not offer value for money. "

" Unexpected add ons, auto europe should have given me the option to add a named driver during the booking phase. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 7

FARO, PT - Reviewed by LEON - 07 August 2024

" Not great "

" The car had more scratches and scuff marks on every panel. I had a bad feeling with it but i took the car, after being pressure about the "extra insurance required" at the counter and the person who was looking over the car did not speak very good english and missed a few items but as i was late, i did not want to spend an hour going over every single panel and scratch on the vehicle. On returning the vehicle, 0500 hours, there was no body there to inspect and had to drop the car off in the dark and drop keys in a box, therefore nobody inspected with me. A week later i had an email to say they had found another "mark" about 30mm and wanted to charge me £95.08 for repair. i couldnt even tell where they were referring to , it was so small but the point being, i believe it was a scuff mark that was done whilst left at their compound and could quite simply been polished out. I currently disputing the charge via credit card as i dont believe i caused this as i am very careful. Avoid "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 2

LISBON, PT - Reviewed by MICHAEL - 06 August 2024

" All very efficient at every step on most trips with Goldcar "

" All very efficient at every step "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 05 August 2024

" the high deposit amount upon collection I had not seen when booking "

" need for a near £2000 deposit is very high "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ALASTAIR - 03 August 2024

" Auto Europe are always easy to use and offer a good selection of rental cars and prices. Unfortunately on this occasion the problem lay with the hire company itself. "

" Price and choice of vehicles were fine, as was booking experience. However pick up was made more stressful by them trying to sell us additional insurance and saying that the zero excess package we had taken with AE was a contract with AE and not Goldcar. I refused to make the additional payment as it would have doubled the cost of the rental. On return I felt they were trying to get us away from the rental site as quickly as possible, but I insisted on waiting until the car had been inspected for damage and signed off as clear. I did not trust that "damage" to the vehicle would be found after I left it. This whole situation marred what should have been an easy rental experience. I have used AE for some time and always choose the ZE package for peace of mind. I have had no issues in previous rentals with Hertz/Dollar and Budget. I have now realised that Goldcar have been part of Europcar since I last hired with them - unfortunately I had similar issues with Europcar in the past and have not used them again - the same will now apply to Goldcar. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 7

FARO, PT - Reviewed by ROBERT - 03 August 2024

" Returned car 1 week early due to change of plans but no refund "

" Car covered in dents and scratches Ordered petrol but got diesel "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

FARO, PT - Reviewed by RAVINDER - 29 July 2024

" Very reasonable and overall easy. "

" Stress is checking the car and giving it back - others ok "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by JAMES - 27 July 2024

" Excellent "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 23 July 2024

" Excellent as always. "

" Bit of a wait to collect but drop off was quick and easy. No problems. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by EDWARD - 22 July 2024

" Average "

" The car was not ready when we arrived to pick it up and we had to wait for a long time. The car we were provided with was not in a good condition. It had done over 100,000.00 km. It did not drive well & was coveted in scratches & dints. At drop off, the man inspecting the cat was quite aggressive. He tried to blame us for one of the scratches but eventually dropped this as he agreed the car was in a poor condition. All in all not a great experience. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 3

FARO, PT - Reviewed by DARREN - 14 July 2024

" Pick up and drop was fine , "

" The car was very damaged and the smell was not pleasant inside !!! It got me to where I needed but to be honest I expected a better condition, but I suppose they could not charge for any damage "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LISBON, PT - Reviewed by CARLTON - 12 July 2024

" Apart from the dirty car, very good. "

" The car had only just been washed, not very well! However inside the seats very dirty and the dashboard and screens were all very dusty and dirty. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FARO, PT - Reviewed by KELVIN - 08 July 2024

" Great offers and easy to amend on the website, makes booking relatively easy and affordable. "

" Had to wait 25 minutes at check in desk due to low staff numbers, when eventually served it was a good experience. Car was a little battered, although prefer this as unlikely to get excess penalties. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 6

FARO, PT - Reviewed by MARK - 06 July 2024

" When we arrived at the desk to collect the car we were pushed hard to buy additional insurance at quite a cost. Even though we had purchased excess waiver through auto Europe we were told this is not insurance and we could still be liable to costs. We did not opt for anything further from goldcar, then not happy to return vehicle it was inspected inside and out told all was ok then hit with €62 charges when we got home that were fraudulent in my opinion. I have raised a complaint with goldcar "

" After returning the car we were told everything was fine, and I signed to agree this, we were then sent charges of €60 for fuel because it was said it wasn't returned full, we didn't receive the car completely full either we returned it exactly the same as it was received. This is a fraudulent attempt to gain extra money for the rental. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

FARO, PT - Reviewed by RICHARD - 01 July 2024

" Pick up and drop off was quick and easy and staff were very helpful. Excess waiver was expensive though. The car was clean and tidy and I had no issues there. "

" All was good with Goldcar. Vert friendly welcome with all things explained at the time of booking. I did feel that the zero excess waiver fee was expensive given the cost of my booking "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHRISTOPHER - 01 July 2024

" All good "

" All good and my card deposit was returned promptly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JAMES - 30 June 2024

" See above "

" Very happy with my Goldcar experience. They were quick, patient, friendly & helpful. Checked the car thoroughly with me. At return they met us driving in carpark and were very quick checking it in & closing contract. Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DENIS - 22 June 2024

" My experience at the counter was very poor and my wait with only a few individuals in the office was one of 45 minutes and has i have indicated in my comments before will not be using you company again "

" Turned up at the counter after a delay and was told American express was not excepted by your company.It would be very helpful if you could indicate which credit card companies would be excepted when booking, i did not hire one of your cars.Due to not having a credit card which would be excepted and because of this i will no longer be using your company to book any hire cars and also ensuring alot of my friend's and family who travel to Portugal regularly no longer use your company. There are many to choice from and this episode has really made me more focus on companies who really are willing to except a reputable company such has American express. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 7

FARO, PT - Reviewed by IAN - 05 June 2024

" Great service from the Goldcar Team and the online system from Auto-Europe is excellent "

" Great service from the Goldcar Team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by NOEL - 04 June 2024

" See above "

" We had no explanation of how our brand new car drives which would have helped No-one knew anything about a warning light that came on, turned out to be a seat belt not properly engaged, immediately the answer was to return the car to Porto airport, which would have spoiled a whole day. We returned it early but had not filled it with petrol. When I offered to get some they said no problem, they would sort it out. But then when the final bill came we were charged an exorbitant amount for half a tank of petrol & a fine of 50 euros!! Worst of all was the badgering about our excess waiver insurance when we picked it up. This is a complete con & should be made clear at the start when you book the car, that you will be advised to take their very pricey insurance, as they say your insurance won't cover everything. I don't know why you let them get away with this nonsense. It is very unpleasant & leaves everyone feeling conned. I would alter my holiday in future specifically so that car hire was not necessary. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by TENNYSON - 28 May 2024

" Car had many dents etc. but it worked ok. Will see if the deposit comes back. "

" Very good value, but the car was very dented and seats stained inside - it made me worried we would be charged. I have not received the deposit back yet. If I do get it back then I'd rent from you again. Would prefer a cleaner car ideally. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PORTO, PT - Reviewed by SALLY - 27 May 2024

" Thank you "

" Very professional and quick. Easy Checkin and return. No hidden extras or unnecessary paperwork. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JUSTIN - 26 May 2024

" With reference to the comment above, we were given the wrong information when we called the AutoEurope help desk which cost us circa £250 when if we had been given we could have cancelled and hired another car online saving a significant amount of money "

" I lost my wallet the day before the trip and in it my credit card. We phoned AutoEurope and were told my wife would be able to drive by adding her as an extra driver and paying an extra driver fee. When we got to Goldcar they refused to allow us to do so by which time we had no alternative but to rent another car direct from them at significant expense. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by KENNETH - 19 May 2024

" Over all a negative experience with car hire, misinformation about insurance, and bad customer service from the return staff, I may use auto europe again, but never gold car, I will be more likely to book a car direct with a car hire company on our next visit abroad, which is what I have advised a friend to do. He has taken my advise, and travels on wednesday to Porto. "

" On returning the car, the attitude of the staff was extremely unhelpful , when first taking the car on the toll roads, by mistake I went through the ticket barrier, after that I continued on the auto transponder. On returning the car, I explained this and expected some guidance or help in what to do about this. The unhelpful member of staff just told me to call the No. on the ticket and sort it out myself. Also when we were using the car for our stay, we were parked in a parking bay on the side of the road in Tomar , on returning to the car we were told that a cyclist had hit the car and caused it slight damage to the front right wing, this was explained to the member of staff who didn't seem to care. When we arrived home, an email from gold car gave us 48 hours to send an accident report. There was no accident, as the car was stationary, and we were nowhere near it. Also WRT full insurance via auto europe, we were told, did not count in portugul, so we then had to pay an other 149 euro's for the correct cover. So when you look at the situation, its not very clear, auto europe is not telling the truth when some one like from the uk pays good money for full insurance, only to find in portgul its not worth the paper it is written on. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CLYNTON - 15 May 2024

" Never again "

" Poor, could not get car as visa credit card did not work and debit card was going to incur higher charges than the price of the car. Additional costs for tolls were going to be included, not included at other rentals "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

FARO, PT - Reviewed by JENNIFER - 06 May 2024

" Will never use this company again. I am very disappointed you still recommend them. Look at the dreadful reviews their Faro airport business receives. I e mail your company direct about this . You have not had the courtesy to reply. "

" Staff very aggressive.Condition of car poor. Tried to scam me for damage on car and car not returned with full tank. I am disappointed that Auto Europe use this company as l have discovered they regularly scam customers for so called damage and fuel returns. Shameful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by ROBERT - 03 May 2024

" Car , appalling condition Staff pushy Going to charge for damage before I said I had a video and then forgot all about it. "

" Counter staff very very pushy with insurance even after saying I had extra insurance, car condition appalling , so many dents almost impossible to mark down everything on paperwork so I took a video. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 3

FUNCHAL, PT - Reviewed by JAMIE - 01 May 2024

" Would not recommend. See above. Disappointing experience "

" Car very scratched, tyre pressure light on when collected, emailed company twice with no response. Car different too to what we ordered. Charges at airport not clear on initial rental and only in small print. Rude attendant when returning car. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 3

LISBON, PT - Reviewed by MAFALDA - 27 April 2024

" Nearly always use Auto Europe as my consolidator as very reasonabe rates. "

" The car was OK but full of scratches and dents. The warning light was also on upon collection, on querying about it the attendant said it was to do with the tyre but that's OK. As a single female on her own it was a bit worying always having the light on. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PAUL - 24 April 2024

" I was happy with auto Europe just gold car that wouldn't use again. "

" very pushy when it came to selling me insurance and frustrated that I didn't want it because I had already paid auto Europe for car insurance and cover. also the car had a lot of damage areas so it was hard to mark it all out incase they try to charge us. finally the brakes wore really worn and dangerous it made a horrible grinding noise every time I braked. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 3

MADEIRA, PT - Reviewed by ANTONIO - 21 April 2024

" As noted above. I object strongly to Goldcar trying to extort additional money out of me for circumstances beyond my control. I won't be using you again "

" We were two hours early as our flight was changed. Your representative not only tried to charge us an extra at 161 euros but she was incredibly rude and unhelpful. I won't be using you again "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by GORDON - 19 April 2024

" The car was well driven as it had 90100 miles on the clock when I got it. "

" Easy to book in and friendly staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by RAVINDER - 15 April 2024

" Overall very good. "

" All good except the number of marks on the car when i picked it up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by ANITA - 13 April 2024

" First time and last time I will be using this company "

" Very confusing regarding insurance etc... Car was of the lowest quality even though I paid the highest insurance! Battery light coming on all the way back to the airport, very stressful "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 2

FARO, PT - Reviewed by BEN - 07 April 2024

" Booking aspect is great, actual provider was disappointing "

" We had an issue with our vehicle but Goldcar could not schedule a replacement for the car. We ended up wasting 3 hours waiting for a taxi that took forever to come despite being reassured it had been booked. It totally wasted our time on the one day the weather was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROSS - 06 April 2024

" Goldcar seemed to be the only major car hire firm open and doing business. Possibly your competitors need to lower their prices to more realistic levels. "

" Still don't understand why rhe later i leave my car hire the cheaper it gets. Is there no reward for booking early? "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by HUMBERTO - 24 March 2024

" My comments are above. "

" Staff very professional, very reliable and very confident. Definitely i'll recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 24 March 2024

" Excellent - friendly faces, very helpful, slick system and easy return. "

" Excellent - friendly faces, very helpful, slick system and easy return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MALCOLM - 23 March 2024

" What started as an attractive deal ended up costing a fortune due to insurance scam "

" Never again. A total con on arrival due to insurance scamming "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 2

FARO, PT - Reviewed by SIMON - 19 March 2024

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by NEVILLE - 17 March 2024

" Customer service was really efficient and friendly but the car needed the clutch adjusted and I didn't notice until I was driving about 20 miles by which stage it felt like a waste of my time to return . "

" The car was battered and the clutch needed adjustment. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by ALAN - 15 March 2024

" No problem with Auto Europe, however I have the feeling that AE customers are not treated the same as those who booked direct with Goldcar. "

" Electronic booking system did not work, we had to wait 40mins outside and our ticket number was never called whereas all those that had booked direct seemed to be OK. High mileage car 72k with lots of minor damage to bodywork, however it did drive OK. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by BRIAN - 14 March 2024

" excellent service and cost from Euro "

" the car was damaged and scratched - poor state "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

FARO, PT - Reviewed by LORRAINE - 09 March 2024

" Being unable to walk far picking up the car was great as the chap pushed my wheelchair but coming back there was difficulties. But over all pretty spot on.Thanks everyone at Gold car. "

" Everything was good altho the inside of the car could have done with a better clean. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by WILLIAM - 03 March 2024

" No problems or issues whatsoever with my booking! First class. "

" No problems or issues whatsoever with my booking! First class. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by ALAN - 03 March 2024

" As always auto Europe first class "

" Cheap car , but the car was pretty beaten up and didn't run very well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by JOHN - 29 February 2024

" Great little car, very clean, and well maintained "

" I have used Goldcar on many occasions now, and I am very pleased with the helpful attitude of the staff at Faro. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ANTHONY - 29 February 2024

" I good experience with Auto Europe followed by a bad experience. I will try once more "

" The counter staff insisted that I could only hire their car if I paid €80 per day for their comprehensive insurance, even though I explained I already had insurance arranged. As result I cancelled the rental and went to Avis where I am a preferred customer. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by MARTIN - 26 February 2024

" Helpful staff at the desk at collection. Useful information about driving near and in Porto. A nice comfortable car that was very nice to drive. Speedy and efficient drop off at a time that was very busy with lots of other return cars. All in all very pleased "

" Goldcar at Porto was very professional and although I'd heard of bad reviews at other airports I was pleasantly surprised with a great service at pick up and drop off too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RICHARD - 19 February 2024

" Very happy. Staff are helpful and efficient. "

" We use Goldcar frequently on our regular trips to Portugak and they are always good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by VICTOR - 15 February 2024

" always on point never disappointed me yet and I do recommend to all my friends "

" Very friendly customers service good explanation from where I had to pick the car excellent stuff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by NUNO - 13 February 2024

" The collection of the car was very bad because of the reason I mentioned above. The counter and car return staff were friendly, no more to add to this branch in Porto. The booking process, was easy to do through Autoeurope and also with attractive tarrifs. "

" - The keyless card had low battery and no one knew about it when I've mentioned to the staff and even they seamed not to care. - The car had the intertaiment system in French. This vehicle wasn't reseted to the next costumer and the staff not even asked me if I was ok with it. They just gave me the key card and left me to my devices. -On collecting the car, the vehicle also was very wet from a quick wash they done few minutes before and didn't bother to dry it. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by HUMBERTO - 26 January 2024

" Very nice experience, I'll do it again for sure. "

" Very professional, polite and caring. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SEAMUS - 23 January 2024

" We may look for a further quote but it would would have to be other than with Gold Cars! "

" The man at the counter on Pick up was difficult to deal with and tried to rush the transaction through when we asked questions about an attempt to levy an extra cost. We eventually managed to complete the transaction and were happy with the other staff we dealt with at Faro Airport. However we wouldn't use them again! "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by COLIN - 23 January 2024

" First problem that I have had with one of your cars "

" Tracking a little off / only drove car to and from the airport - informed staff at drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FARO, PT - Reviewed by ALAN - 15 January 2024

" So easy to deal with everything was "as it said on the tin" "

" Very friendly staff who made everything so simple "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDERS HAUBART - 13 January 2024

" Disappointing that I had to pay 71 euros for a childs seat at Goldcar, when I already booked and paid for one through Auto Europe. Same goes for the full cover insurance "

" Confusing, full of extra costs "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by JOSE - 05 January 2024

" n/a "

" n/a "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by GILES - 16 December 2023

" The booking experience was very easy "

" Everything went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ALAISTAIR - 07 December 2023

" Overall very good "

" Competitively priced, good collection and drop of service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 20 November 2023

" Treated well by staff, although issue with card machines, used three machines before payments/deposits accepted. Not a card issue on my part. "

" Car was in good condition internally, Covered in dents and scratches externally (took at least 5 minutes to record and accept condition). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

FARO, PT - Reviewed by FINLAY - 16 November 2023

" Very good but just waiting to check our credit card for debits / refunds as we were told if we didn't use the toll roads we'd wouldn't be charged - same with fuel policy amount "

" Very reasonable price so the state of the car wasn't a surprise....the schematic that came by email had an 'x' almost on every box which made us laugh "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by DONNA - 12 November 2023

" please see above. "

" We were told when we went to collect the car we didn't have the correct insurance and that to be covered we needed to pay 144 euros which we did. They said Auto Europe always do this and don't let the customer know they are not covered. They also advised me to complain to you as you. I have sent an email but your agent advised me the opposite and said Sometimes, rental companies tend to us aggressive sales techniques to sell more insurance, but you should stand your ground and refuse additional insurance. The car was in a state scratches, dents all over it no water in the windscreen bottle. The car was not in a good state. Please can you help me Goldcar are not replying. We did ask were they upselling for more insurance and they said no we were not covered. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by MARTYN - 12 November 2023

" AUTOEUROPE , no problem , but you need to address this Shower of a company . this tactic appears to be in the dna of Goldcar as all the reviews would suggest. Shame ( for them ) as i frequent Faro around 10 times a year and always rent a car "

" after dropping vehicle off at 4am , they decided to charge me for a bumper repair . they showed photos that clearly show a repair ( previously done) but failed to include the Reg no to confirm it was the car i rented . i took several photos the evening before with no bumper damage . THIS COMPANY ARE SCAMMERS . I forwarded all the photos to them over 10 days ago and they have not had the coutersey to reply . i am there again this Friday and would love to see the car i rented as im sure there is no damage. in order to do this they have to communicate , something they appear to be very poor at "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RUI - 11 November 2023

" Great price, good service. Pity about the state of the car. "

" Car's interior and exterior had seen better days. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FARO, PT - Reviewed by YASIN - 08 November 2023

" Goldcar feel like a lottery - hopefullly you don't get screwed by them... "

" Took additional "deposits" which have not been refunded. Condition of car was very bad and had to try to do the review in the dark- many damage not recorded properly by them Car had DANGEROUSLY LOW TYRE PRESSURES which I had to rectify myself. NOT ACCEPTABLE. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LISBON, PT - Reviewed by MICHAEL - 07 November 2023

" The car and service I received met my expectations. "

" The service was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALEXANDRE - 05 November 2023

" I'll go back "

" Very positive! Easy Practice "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LIAM - 04 November 2023

" Hassle free "

" Easy hassle free pick up and drop off. Polite friendly staff with great English. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by PAUL - 03 November 2023

" good price and easy to use "

" car was well used C75K miles and had a lot of scratches no problem in its self but the check over was done in the pitch black and left me concerned all week if we had missed any no issues on return and car drove well check out at night needs to be under light as the return was "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by BENEDICT - 01 November 2023

" I think auto Europe were just a broker so would have no reason to recommend them or show loyalty to them "

" They were good and efficient "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by JANE VANESSA - 31 October 2023

" Golfcar are usually very quick and efficient but the additional charge is annoying. "

" Still waiting for refund , was advised I need to pay deposit in case of toll charges. I never use the toll road however was still asked to pay . "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by TRACY - 29 October 2023

" Competitive car comparison company. "

" No problems at all - staff clearly explained to me all costs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by WILLIAM - 28 October 2023

" First class "

" First class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MAFALDA - 26 October 2023

" As above. "

" Nearly always use Goldcar. Long wait at airport for pick up as everyone who didn't have a booking got priority to be served. On collecting the car, there was more damage on it than stated in the documents. Highlighted this and new paperwork received. On exit I noticed only half a tank of petrol. Had to returnto point this out. The staff member wrote on my documents regarding the tank. On drop off at airport on return, very quick...I hilghlighted about the petrol tank and the man said it was sritten incorrectly on the paperwork about only half a tank. He took photos and he assured me that it would be OK. Not the best experience this time round. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FARO, PT - Reviewed by BRIAN - 22 October 2023

" Good but for office and price of toll equipment was 5euro more than website "

" There office is full of mosquitoes might be better to use the office in arrival area "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by JOÃO ANTONIO - 19 October 2023

" I was charged 40 euros at the checkout. I asked the staff member why. He answer it was an "out of hours" charge,. I've been on a que waiting for a long time. They were fully working. This charge is not acceptable as when I book it on Autoeurop's platform, threw Skyscanner, there was no such a charge in Golden's car website...can I have a refund please? "

" I was charged 40 euros at the checkout. I asked the staff member why. He answer it was an "out of hours" charge,. I've been on a que waiting for a long time. They were fully working. This charge is not acceptable as when I book it on Autoeurop's platform, threw Skyscanner, there was no such a charge in Golden's car website...can I have a refund please? "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 7

FARO, PT - Reviewed by COLIN - 13 October 2023

" See above "

" Waiting time to pick up vehicle was longer than we expected. Car was clean but significantly dented and scraped. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by KAREN - 12 October 2023

" Great service thank you. "

" I always use Goldcar in Portugal but it's worth checking vehicle for any damage as this time there were some scuffs and dents which were not recorded at time of pick up. Staff were very helpful and recorded these right away before we drove off - we took pictures too. Great service thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by RYAN - 11 October 2023

" Hidden costs not acceptable "

" Hidden cost of a pick up fee for out of hours not clear in the price even though I'd stated the pick up time, would have selected another car if I'd known about it. Staff were rude. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by KATHRYN - 08 October 2023

" I would have expected that they would have checked the tyres, but I will definitely do it myself on collecting in future. "

" The front two tyres were illegal. We only noticed on our last day the the canvas was showing through on the inside edges of both tyres. We pointed this out when we returned the car, but we were very lucky they hadn't caused an accident! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FARO, PT - Reviewed by JANICE - 07 October 2023

" I like auto Europe and usually have no issue with the car hire but if children are involved especially a 5 month old then prioritise them or move a seat out for Mum! They did offer a bottle of water once. Not impressed with Gold at pick up service at all "

" We had to wait for 50mins outside with a baby the only seats inside where it was hot. No seats outside. Baby started to cry but nothing speeded the excruciating slow pace. Even the fast track collect system wasn't working so those folk "queue jumped" everyone else. Apparently it was a computer problem but that was only at the desk with no apology given. The man who showed us the car had no idea how to fit a seat belt secured infant seat and initially fitted it front facing then rear facing after I explained that infant seats never face forward, but the seat belt was over where the baby was. I sent him off to get someone who knew but he came back and said to scan the QR code and do it ourselves! He took longer checking the car for scratches than the seat! The car itself was fine as was the hand back which was so smooth as to be a different company. It's a shame that pick up was so dire as I would be very reluctant to use them again. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by ROBERT - 07 October 2023

" Not the best experience. Didn't like having to put up a large charge on my credit card upfront. Long wait at airport to get the car. Not enough staff on duty. "

" A tired high mileage car with no power. It was clean. Had an issue with a mismatch on existing damage but that was eventually resolved. Pressured into buying the insurance cover at the desk,. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

FARO, PT - Reviewed by MATTHEW - 07 October 2023

" The worst car hire experience possible. "

" Worst car hire experience of my life. Scammers. Lots of additional charges. Didn't give us the option to pay in local currency so we had huge fees to pay. Awful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by JULIE - 04 October 2023

" All very easy to book, but still unclear as to what insurance I had as I had gone through a 3rd party for the reservation. "

" Very efficient and professional service. Car was perfect for my journey and enjoyed driving it! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JOHN - 03 October 2023

" Hassle free experience exactly what you want on holiday. "

" All good easy pick up and drop process. The only negative comment I have is that the drop off could have been better sign posted at Lisbon airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 30 September 2023

" Only Gold Car see end to have these queues it was a nightmare "

" Waiting an hour in a line to speak to counter staff is unacceptable and this is an ongoing issue as the office had clear queuing process and protocols in place. It was hot with no shelter or seating available "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PETER - 29 September 2023

" Very efficient and reasonably priced as usual. "

" Everything was very professional. Good communication in English. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by HARVEY - 29 September 2023

" Having the large charges on your credit card (for damage, petrol, tolls and toll device) is always worrying. Hopefully they will all be refunded. "

" Reasonable car, reasonable price. Pick up queue too long (and this was lunch time on a September Tuesday) they need more desk staff. Drop off good. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by GUY - 29 September 2023

" Great value for money, and a very smooth, seamless experience from Auto Europe and Goldcar. My next cars are already booked, thank you! "

" I fully appreciate that I had a * very * cheap deal price, however the car I received had driven 70,000kms and had damage to every single panel, including the roof. The car drove well, but the body work was in very poor condition. The interior was fine, and the car was clean. Hence 5 for overall condition. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

FARO, PT - Reviewed by CHRISTOPHER - 28 September 2023

" I am unhappy with the extra charges, for the fuel and I should be given the option not to have to pay for the motorway transponder. "

" The attitude of the assistant was surly . I do not agree with having to pay for a motorway transponder which I was not going to use. I felt overcharged for the fuel. I had 3 warning lights on the dashboard which I reported and was told to ignore! "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PORTO, PT - Reviewed by CESAR - 27 September 2023

" Very good experience Very happy with the car "

" Very well attended friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by COLIN - 26 September 2023

" Your end of the deal was okay but the Goldstar experience left a lot to be desired. I have held off complaining to them until I am sure I have my deposit back! "

" Check-in and collection of the car took about 2 hours. We didn't get to our apartment until after 2 am. I was aware of the deposit to be paid but they tried to sell me an additional insurance. It was ridiculously overpriced and he kept on trying to get me to take it out. After the long wait I was getting very irritated. We only used the vehicle to get us across to Lagos. We didn't use it again until the following Thursday as the weather wasn't so good. After a short drive the pressure low light came on for one of the tyres. I stopped and did a visual check. There wasn't an obvious puncture so I restarted to get to a garage. Shortly afterwards 3 other warning lights came on. I got to the nearest town and called recovery. It took 90 minutes to get to us and they provided a taxi to get us back to Faro. This wasn't at all convenient as we were at the other end of the Algarve. Once there they handled it pretty well and gave us a minor upgrade. I then had to drive back to Lagos. It wasted around 6 hours in all and ruined our evening, getting back to the apartment at around 9 pm. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 2

FARO, PT - Reviewed by MICHAEL - 24 September 2023

" Booking with Auto Europe was simple and good value, until dealing with Goldcar. "

" The lady on reception was very pushy about selling upgrades and also told us the insurance we taken out with Auto Europe was of no use. Convincing enough to cost me considerably more money on their all cover insurance. Have still not received my deposit back on the credit card yet either. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by GORDON - 23 September 2023

" Problem with insurance "

" We were charged again for fully comprehensive and toll charges again as I thought we had already paid for both but told we were not covered and charged 321 euros "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by CARLA - 21 September 2023

" Usually I use Auto Europe for my car rental, never had a problem, this time I used travelsupermarket that put the rental through to you it was cheaper but the car was a nightmare, never again "

" I have been renting cars a few times a year for the last 25 years, I used Goldcar a few times before, but this was the last time I've rented a car from Goldcar, the counter staff at the pick up point was very rude, he charged me €40 for 20 minutes delay, the hold on my card for petrol was €123 and usually is €73, the vehicle was not fit for purpose I had 3 cars over the rental period, the first two had warning lights on the dashbord the last one was ok. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PORTO, PT - Reviewed by JOSE CARLOS - 19 September 2023

" Auto Europe gives good prices too bad they wirk with lousy companies like Goldcar. "

" Iet again I was left outside the Airport not being picked up and Goldcar facilitirs closed. Waited all night at the airport to collect the car in the mornig. Pick up serviced failed as Goldcar van drove through not stopping. Similar situation happened a year ago and I still havent been refunded. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PORTO, PT - Reviewed by MARTIN - 19 September 2023

" Auto Europe is my go to car hire agent "

" Arrived for pick up to find over twenty other people waiting. Just under 2 hours before I checked out with the car "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by WAYNE - 18 September 2023

" Counter staff always trying high pressure to up sell to their extra insurance, Uber when you're fully covered when booking. Not required, "

" First car offered was refused. Cracked alloy wheel spoke, side mirror hanging off, wreck of a car, But the staff didn't hesitate to swap it as it was unsafe. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LISBON, PT - Reviewed by LAURA - 15 September 2023

" Disappointed is an understatement! "

" Absolutely awful. The car was an absolute mess inside and out, the treads on the tyres were extremely low and it was even missing a wheel arch. Then they charged me for petrol and repairs that were not my responsibility and had been agreed that this was the case during drop off. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 1

FARO, PT - Reviewed by LASZLO - 14 September 2023

" Don't trust this company. "

" xxx "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by ADAM - 13 September 2023

" We paid for full insurance with Autoeurope and once at the Goldcar desk we were told it was worthless and had to take out another expensive insurance policy that was more than twice as much as the car hire. We called Autoeurope to discuss the situation and the member of staff hung up mid conversation. Very poor service and misselling of the policy too. Never again and would recommend anyone else to avoid also. "

" Stressful having to pay extra for the insurance, car was very dirty inside, covered in stains on the seats too, the other option was clearly accident damaged and the bonnet wouldn't close properly due to the catch not lining up could easily flip up at motorway speeds and cause an accident, not the standard we would expect from any hire car business. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MADEIRA, PT - Reviewed by EMILY - 11 September 2023

" Will depend on whether you can get them to admit they took £300 without any justification and give it back. "

" Booked and paid in UK via your website. Heavy pressure at check-in to pay for Excess Damage Waiver (would have added 25% to hire cost). Been driving for over 30 years with no accidents so chose not to pay this. Returned car in identical condition to how it was rented, with a full tank. More than £300 of deposit was retained without any attempt to explain why. Have photos to prove condition matches that at point we hired it and that it had a full tank of diesel. Tried to contact company on cs@goldcar.com. Not even an acknowledgement of receipt. Just wrong. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 7

FARO, PT - Reviewed by ROSE - 11 September 2023

" Always helpful when I ring - website easy to use easy to modify should you find cheaper or better at a later date Always use this company as consistently good experience with them "

" Very smooth tried to sell further insurance but most do and I know not to as I buy full protection separately. Very polite staff and all went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ROBERT - 11 September 2023

" Auto Europe, excellent. Just very sad that some of these car rental companies try to trick and steal money from people. "

" Goldcar are not a rental car company I would ever recommend. I rented the car for 10 days, the car was returned very clean and they charge me 150 euros cleaning fee. That was 65% of my rental cost. They also claim I damaged the rear passenger seats, despite this being noted on the check-out as an existing damage. A very dishonest company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LISBON, PT - Reviewed by ANA RAQUEL LOPES - 10 September 2023

" Very satisfied "

" Very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROGER - 10 September 2023

" Simple to use, clearer information needed on different deposit/insurance options for each rental company. This caused a lot of stress for some of our fellow customers with small children. "

" The pick up was very organized, the car was just the right size for our needs. What wasn't so good was that we didn't get our deposit back & were told it would be returned "next week". No indication of what day, so will wait and see how long that will take. This wasn't made clear when we collected the car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 07 September 2023

" Quick and simple as usual. Will always recommend. "

" The staff were both helpful and quick. There was some available to accept the car when we returned it. I always feel uncomfortable about just returning a car with no staff to inspect it. The car had done a lot of miles and as such had a lot of scratches and scuffs, however this did not affect my experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by MICHAEL - 04 September 2023

" Not very happy!!!!!!!! "

" Over price,dirty car and charging crazy price for the toll machine????? Not a good experience with Goldcar. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 1

PORTO, PT - Reviewed by SAM - 01 September 2023

" One of the best car rental experiences I've had. "

" Very efficient service. Quick collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JESSICA - 29 August 2023

" Hiring through Auto Europe was extremely easy, and I found the best rates through this site, so was very pleased with the service. Unfortunately, Goldcar did not live up to the same standard, but I would use Auto Europe again. "

" Goldcar have charged me for a scratch, which I pointed out on the vehicle upon collection. In general, the car was extremely scratched and not well cleaned upon collection. I have emailed them photographic evidence of the damage present at collection, but their customer service turn around time is extremely slow, and they have not responded to my emails within a week. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 2

FARO, PT - Reviewed by CARL - 18 August 2023

" Great staff, easy pick up and drop off. Good car and good value. "

" Great staff, easy pick up and drop off. Good car and good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by ANDREW - 16 August 2023

" Have recently started using an online and contactless car hire service, with this experience reminding me why it is such much more efficient and better. "

" Very disappointed to have been charged additional fees at collection particularly a late fee due to our flight being delayed. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

FARO, PT - Reviewed by FATOS - 12 August 2023

" I had a survey from Jet2, RyanAir, Stansted airport and American Express. All had 10 out of 10 for their services they provided and ensured my family holiday went as smooth as it could be with no hidden charges. So don't think i gave you guys zero just for fun. What's more disappointing is that Eloise from your reservation team did not even apologise l, but contniued to send me the gold car terms and conditions. Which I only read once I received the voucher. If I knew these extra hidden charges. I would not have went ahead with it. "

" Complete rip off. I made a reservation for a Ford Fiesta through your website and completed the payment process. However, upon arriving at the Gold Car hub, my frustration began to build as I had to wait for almost an hour to pick up the car. The delay was caused by numerous customers complaining and raising their voices about various issues. To my surprise, I was informed that I had to pay an additional fee of €1200 for insurance, even though I had already paid for it online. The staff at the counter claimed that the insurance I had purchased was from a broker and not valid. Furthermore, I was going to be charged €40 as a penalty for being late, although my lateness was a result of the extended waiting time caused by the number of customers expressing their concerns. Additionally, I was asked to pay €150 euros for toll charges and €60 for petrol, in case I forgot to top up before returning the car. As these were not the terms I signed up to upon reservation and payment. I was forced to cancel the reservation due to the extortionate amount I was asked to pay.  With almost two hours passed and my two children and wife having to wait. As a last resort we had to take a taxi to hour hotel at 12:30 in the morning.  I must emphasize that this level of service is far from what I am used to and is unacceptable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by DEAN - 07 August 2023

" As above "

" No spare tyre and so boot just collapsed, added insurance cost were hidden until the helpful people at the airport pointed the actual cost out "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LISBON, PT - Reviewed by MATT - 07 August 2023

" Tainted by failures of Goldcar "

" 2h30mins to fly from London to Lisbon, 2hrs queue for a hire car with 103k on the clock, visible damage, and reeks of cigarette smoke - an unacceptably long wait and unacceptably substandard car "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 3

FARO, PT - Reviewed by WAYNE - 06 August 2023

" Bad experience, they wanted more money for insurance, fuel, all extras 1500 plus euros "

" In the end having spent £100 on the website when went to pick the car up they wanted another £1600 who can pay that so in the end didn't get the car. I paid £99.99 and would like a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by JAIME - 06 August 2023

" Information was misleading. Had to pay an additional amount 6 times more than what we already paid Auto Europe. Should have rather booked straight with Gold car. Really disappointed. "

" The price was a bit high "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by NICOLA - 04 August 2023

" Absolutely awful. The agent pretty much told me I was stupid whilst trying to extort further funds from me for items I thought had been included (GPS) and as they would not accept excess bond on debit card, then tried to make me pay additional insurance costs of over twice the rental fee. If it wasn't for Hertz providing a great walk-in experience our holiday would have been ruined. Will only ever book directly with Hertz in future and will urge anyone / everyone I speak with to do the same. "

" Absolutely awful. The agent was rude and unable to fulfil the voucher; told me I should have booked directly not via Auto Europe. I have requested a refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by LEE - 02 August 2023

" Booking etc was easy Never happy that you are sold fully comprehensive insurance at the desk as I expect this as standard overall it was ok apart from the condition of the car "

" Car was awful every owned was either damaged or scratched. Steering had lots of play in it. Near side rear damper had either failed or was about to. I collected the cad pretty much unseen as it was offered as a "upgrade" it was 01:30am dark and I did not really have time to fully check the car "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MADEIRA, PT - Reviewed by STEPHEN - 29 July 2023

" Everything was fine. "

" Everything was fine. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by SIMON - 26 July 2023

" See above "

" I paid for a compact SUV, but they insisted I have a ford focus hatchback. This was a smaller car than I planned and made carrying luggage difficult. I would like to be reimbursed as this was not what I paid for "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

FARO, PT - Reviewed by STUART - 22 July 2023

" Hopefully the above comment explains my grievance. The car was great but having 2k taken out of my bank account meant I was really nervous every time I got in the car. "

" How was I able to book using American Express with you but not use that with gold car? You need to align with the provider. That was incredibly frustrating and made the pick up very stressfull. It was in the gold car terms and conditions (if I'd bothered to read them all, but who does?) to be fair but I think you should change this anomaly as I would never recommend anyone to use either you or gold car on that basis. I hope this is constructive feedback. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KEITH - 21 July 2023

" Over all ok "

" Although we paid for extra insurance in the UK, I was told that wasn't good enough and if I scratched the car we would have to pay a £600 excess so had to take additional insurance out at the counter and because we picked the car up at night. The handover was very difficult as there was no lighting in the car park to see any dents scratches or imperfections on the car before we took it , had to walk round with iPhone torches out and we found scratches that weren't On the log sheet "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 5

LISBON, PT - Reviewed by IAN - 18 July 2023

" When our flight was cancelled we rang Autoeurope and it took ages to get through, the lady was helpful but could not get through to Goldcar so we lost our money - doubt if we will use Autoeurope again! "

" Our flight was cancelled and we arrive a day later than expected but Goldcar refused to provide our car despite this being paid for. This is not my first bad experience with Goldcar but they are basically criminals. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by PHIL - 16 July 2023

" Disappointing "

" Worse condition car we have ever had from Goldcar "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

FARO, PT - Reviewed by HUMBERTO - 13 July 2023

" Professional, kindness and politeness. "

" Professional, polite and kindness "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by SARA - 02 July 2023

" I have tried to contact auto Europe as directed to try to resolve the issue at the time of the car being refused both by telephone and by email and only the following day did I get a response to state that they will try to resolve the matter. I am still 2 1/2 weeks later, waiting for an outcome. "

" Due to a delay with the flights and the car hire company being non-contactable when I arrive to collect the car, I was advised that the policy was that it would not be handed over and the whole booking cancelled with money is lost due to it being in excess of four hours after the proposed pick up time. I was left without a vehicle with a two year old and no means of transport for two weeks and had to use public transport to get to and from. As you can imagine, this was a very stressful experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by JAMES - 29 June 2023

" Very good car and lovely and clean "

" Great people to know "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 26 June 2023

" Auto Europe has always been a good site for car hire. "

" Efficient and overall quite good. The car although nice enough did have a lot of marks and dinks all over that did cause us concern as you worry you would be charged for damages already sustained. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

LISBON, PT - Reviewed by AVELINO - 14 June 2023

" Auto Europe shouldn't be working with goldcar... "

" The lady in the check out counter (Mariana Ines) lied to me about the 'via Verde' policy. She made me buy a product that I DID NOT NEED! In the UK we call that misrepresentation. Staff extremely unprofessional and rude. Vehicle was all damaged, dirty and had an 'OLD RENTAL AGREEMENT CONTRACT', this is SERIOUS and a breach of GDPR LAW... Never again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by NUNO - 06 June 2023

" Comments above. Very poor service. "

" Very poor service. First car with no oil engine, needed to replace for second car. Once only car available was given had to drive a car for two weeks with front tyres completely used and unsafe. At the drop off, loads o clients waiting and had to pay an extra fee for a supposed special cleaning service. The car had the normal wear and dust easy to remove with hoover. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 1

PORTO, PT - Reviewed by RICHARD - 05 June 2023

" Auto Europe were fine "

" The car was old and the engine warning light was on for much of our trip. It also went into low engine power mode for a period. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PORTO, PT - Reviewed by MALCOLM - 03 June 2023

" Used Auto Europe several times in early "noughties" but got out of the habit. However looking for a hire car for this visit and having had a few bad car-hire experiences in the interim, I felt more assured booking via Auto Europe "

" For someone who finds car hire stressful due to few bad experiences in the past, this one went very well. One comment though, there was nobody at the Goldcar kiosk in airport and no notice saying to get the shuttle to compound. I only discovered what to do because a friend arriving on an earlier flight already there called to inform me. Previous car hire check-ins have proven to be lengthy affairs after waiting your turn in queue. However with several staff at the desk I went straight to counter and the process was surprisingly quick. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by STEPHEN - 29 May 2023

" Whole experience very positive "

" Very smooth pick up and drop off at airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by LUIS - 28 May 2023

" Overall, all good. "

" Not the best, but not the worst. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by IAN - 24 May 2023

" After many times with yourself I am very disappointed "

" As per the email to Auto Europe about extra insurance that I had already paid for "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PORTO, PT - Reviewed by PAUL - 21 May 2023

" I booked the car to be collected after my plane landed at 00:00. It turned out all hire car company's close at 00:00 and open at 07:00. I tried to sleep (unsuccessfully) at the airport until the car hire opened. They then told me they only reserve cars for 6 hours. I had to pay triple for the car hire directly from the car hire company. AutoEurope should have known that it was impossible to hire a car between these times but still processed the transaction and no response from them since. "

" Ok "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHRISTOPHER - 14 May 2023

" one word - awful, No customer service or care, just rip people off for more money. "

" I was charged 90EUR more at check out and was told if I did not pay there would be a 1000EUR deposit. Despite me having full damage insurance she demanded I spend more, if it wasnt for it being midnight in a foreign country I would have walked off and not had the car. The customer service was disgusting. I will never use goldcar again, and will never recommend to friends. Disgrace of a company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 3

LISBON, PT - Reviewed by CARLOS - 04 May 2023

" I would recommend if you want to rent a car. "