GOLDCAR SPAIN Car Rental Reviews

PALMA DE MALLORCA, ES - Reviewed by EUGENIA - 21 September 2025

" Gold car made us get their insurance cover and pay airport taxes despite our agreement with auto europe having insurance and taxes covered. Car wasn't clean. Whoever used it previously left a bunch of their stuff in it which was still in the car when we got it (sunglasses, food etc). "

" Gold car made us get their insurance cover and pay airport taxes despite our agreement with auto europe having insurance and taxes covered. Car wasn't clean. Whoever used it previously left a bunch of their stuff in it which was still in the car when we got it (sunglasses, food etc). "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by GORDON - 21 September 2025

" Not enough info at Palma airport at goldcar collect a ticket before you queue shambles "

" Not good 2hour wait "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IAN - 21 September 2025

" ANGRY! "

" Due to illness, I was a no show. I messaged Autoeurope and Goldcar and got NO REPLY from either. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by HOWARD - 19 September 2025

" Great price and easy to book. Confirmation of hire received immediately. "

" Easy to collect and drop off. Staff generally friendly in what can be a challenging industry. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by IAN - 19 September 2025

" Goldcar Mallorca seem pretty dishonest with extra charges/hidden insurances. Hired cars all over Spain/Canary Isles and not experienced these hidden charges before. "

" Autoeurope voucher for vehicle hire was 107 euros. Was charged an extra 140 euros for insurance. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by MICHAEL - 18 September 2025

" Read above. Worst hire company I've ever used !! "

" Flight was a little late and getting through was delayed a bit but still stood outside from 22.35 and called them but office closed. They knew I was coming but did not wait. Then thy cancelled whole hire I heard at 22.15?? No refund and had to book elsewhere. Absolutely disgusting service. Just got told to read my terms and conditions. What happened to hospitality ?? Never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

REUS, ES - Reviewed by ANDREW - 18 September 2025

" The process of booking was fine. Maybe more warning of extra insurance charges "

" The initial price to book the car was very reasonable. But once in Reus we felt bullied into buy extra insurance which cost more than the car hire. There was a lot of scare tactics about possible liability up to £3000. There was also only one poor girl on the desk and a long queue of frustrated people behind us making us feel pressure to be quick. When we arrived at the car - no one was there with us to confirm some already existing damage on the car (we took photos to protect ourselves from being blamed). When we returned again no one checked the car to confirm we had returned it in the condition we took it. So whilst this made for a very quick drop, it is disconcerting that we could be blamed for this damage. We do not often hire cars - so maybe our naivety did not help. We knew we needed a credit card to secure a refundable deposit - but had not been expecting a hard sell for extra insurance too. So whilst the staff were polite and the car served the purpose we needed it for. Over all we felt a little ripped off by the process. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FUERTEVENTURA, ES - Reviewed by ROBERT - 17 September 2025

" Insurancr con far too expensive. "

" Paid £170 approx for car hire before leaving uk. I paid another £200 on arrival for insurance. A bit of a con. I pay less in uk for a whole years insurance. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by CARLO - 17 September 2025

" Good value. Good comparison website and very quick at answering phone calls if required "

" Good value. But waited 2 hours in queue to collect car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by ROY - 17 September 2025

" Always receive a competitive price and the cancellation policy (48 hours before) is a good option. "

" Was pleasantly surprised on the service received at both pick up and drop off. However, it is important that when picking up the car that you check for damage and if unsure check with Goldcar before leaving the compound. They now do not accept photographic evidence of damage on the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by NIGEL - 16 September 2025

" Good clear comprehensive easy to use website with competitive pricing "

" I have used Goldcar before at other airports and they were very good but the service in Bilbao was very poor. The shuttle bus took such a time, over an hour, to pick us up, we had to hire an airport taxi. The actual pick up process was quick and the car excellent. Return was again very poor. The staff initially claimed we had damaged the car, around the top of the wheel arch but it was impossible to see and ,in any event could not have been done without further contact being obvious. When I said that, they changed their mind and no claim was taken. Again the office was busy, seemed short of staff and the wait for a shuttle back to the airport was far too long. Although the price of the car was very competitive I will not be using Goldcar from Bilbao again. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DANA - 16 September 2025

" Upgrade was very disappointing as the car was so underpowered that we had to keep turning the A/C off! Spent a lot of time gearing down. There was also the remains of sticky tape on the inside windshield on the passengers side of the vehicle which spoilt the view on the whole journey. "

" Professional and friendly. Although our so called upgrade was very disappointing "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GERONA, ES - Reviewed by DAVID - 15 September 2025

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by DAVID - 13 September 2025

" The desk at the airport was seriously overcrowded and understaffed. Why should hiring a car take SO LONG! It was quicker to go to the desk in the multi storey car park. Heavy pressure to take out their extra insurance for €25 per day even though I already have excess insurance. "

" Very heavy pressure to buy their insurance and a huge €3,500 deposit taken. Car was in quite bad condition with so many x's on the damage report I initially thought I had to circle an x to indicate damage but all the x's indicated existing damage. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 3

GERONA, ES - Reviewed by JOHN - 12 September 2025

" I found the counter staff that served me to be only interested in upselling and not dealing with the contract I had agreed with Auto Europe and the vehicle not to the standard I had paid for "

" The counter staff that served myself seemed only interested in upselling the deal that I had purchased from Auto Europe, He didn't want to hand over the keys to the vehicle until I had agreed to an enhanced insurance that cost an extra £189.97 , When we arrived at the vehicle pick up point in the multi storey car park the vehicle was nowhere to be found, An assistant in the parking searched but was unable to find the vehicle and he ended up calling into the terminal office to ask for the vehicle to be changed that meant a delay of more than 1 hour before we could carry on with our journey to our resort destination, although this was early in the day it was an inconvenience, when delivering the vehicle back to the airport no staff were available to assist if we needed any help "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by BEN - 11 September 2025

" Ok. Apart from missing the deposit refund "

" We still haven't received a refund for the prepaid deposit. We don't know how and when we will get this "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by PHILIPPE - 11 September 2025

" When you recommend companies with weird or unconventional charging systems you owe it to your clients to be much more upfront about their quirks. Otherwise it results in a negative experience. "

" Autoeurope made it look like the advertised price was what is was going to be but no. There were extra hidden charges not described by Autoeurope that I was landed with on pick up. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NATASHA - 10 September 2025

" I would tell anyone I know to never go with autoeurope. The premium insurance is a scam and the support to get a refund for a car I never received is so slow and non-existent "

" Upon arrival, I experienced one of the most frustrating and misleading rental processes I have ever encountered: Excessive waiting time: I was made to wait for over three hours in a queue at Palma de Mallorca Airport, from 9pm-1am. This is simply unacceptable. Forcing additional insurance: I was informed that I had to either: Pay an additional €643 for Goldcar's own insurance, or Leave a €4300 deposit with a credit card. Upon investigating this can also be debit but I was never given the option and they lied and said no when I asked. Credit card refusal: Given my purchase of the auto Europe full insurance, I went for the credit card deposit option but goldcar declined my Mastercard without providing any reason, despite sufficient funds being available in the account, and refused to accept my American Express. This made it impossible to proceed without purchasing their overpriced insurance which was €631, despite already pay £224 through auto europe for your premium insurance. This is obviously not acceptable and not proportional to the booking value. No resolution or support: Goldcar staff stated they could not amend or cancel my booking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by PAUL - 10 September 2025

" Great car, had a new Link and go hybrid. As I was not used to this 'spaceship' it took 20 minutes to work out how to drive it and no one did a handover. But once I got used to it, it was a great vehicle. Exceptional value for money. "

" Very easy to pick up, 3 staff members on and easy to drop off once I found the entrance! Just be aware they will always try to upsell excess insurance. Buy it before you go and save a lot of money and will give you peace of mind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ASHLEY - 09 September 2025

" The booking was all fine, but you booked us with goldcar which I've detailed above is the worst company of all time, so please stop booking them, they are total scam artists, rude and aggressive. "

" Fraudulent scam artists who were aggressive and extremely rude at collection. Very forceful trying to make us buy their expensive insurance we didn't need. Initially refused to take our credit card as it wasn't embossed, when I produced a seperate embossed card they repeatedly didn't put it through their machine properly on purpose and then pretended it was our problem and we'd have to buy their insurance instead. In the end we did a cash deposit of 1700euros on debit card which they grudgingly accepted, but only after 30mins of unbelievablely heated and aggressive arguement from them and they were exceptionally pissed off and rude about it. I would say it was the worst hire car experience I've had in 20+ years of hiring cars. They are an utter scam, criminal fraud. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

MENORCA, ES - Reviewed by MARK - 09 September 2025

" Auto care gets you to take insurance cover that's worthless. Avoid "

" AVOID. Will make you pay insurance no matter what cover you have! Worst company ever. & not at airport "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by KADEEM - 08 September 2025

" I am fraudulently being charged for something that has nothing to do with me. I had also confirmed the fuel amount was okay upon return. They are now trying to charge me for extra fuel also k "

" Initially the experience was pleasant however goldcar have tried to charge me for damage to the vehicle that I have not done. Luckily I had taken pictures before driving the vehicle. They are trying to charge me for damage that was already there prior to me taking the vehicle and I have pictures to prove it. I have contacted gold car directly in regards to this and sent pictures. They are fraudulently trying to charge me for damage I had not made. Interestingly, the employee who served me was adamant I wouldn't need to take photos of the care beforehand. I had done so anyway to cover myself and expressed that to her. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 6

GERONA, ES - Reviewed by GEOFF - 08 September 2025

" Very good "

" I booked an automatic but I was told none were available so ended up with a manual ?!! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by JAMES - 06 September 2025

" See above comments "

" I returned the vehicle full of fuel, but Goldcar have still charged me EUR 60 to refuel it. Shocked and appalled. Also, they charged me EUR 40 for pickup after 23:00, even though I arrived at their desk at 22:20 to join their queue. You never told me I would need to pay this charge. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by SUSAN MARGARET - 06 September 2025

" All round good experience "

" Always efficient and helpful. Cars are always in good order. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by VILIUS - 06 September 2025

" Extremely dissatisfied. Will never ever rent a car through this company and will be happy to share my experience in social media. "

" I am more than dissatisfied with renting a car through this company. I booked a larger car online as we were traveling with family. Upon arrival at the rental office, I presented the required documents and was offered to buy full insurance, which I refused. I politely asked for regular insurance instead and agreed to its terms. Unfortunately, the employee insisted that I take the full insurance. After long arguments, she deliberately started ignoring me, calling other customers to the counter and making my family and me wait. Sadly, the employee serving me was not wearing a name badge, but I have her photo, as she was extremely rude, mocking us with her colleagues, wasting time while trying to push the more expensive insurance. She claimed that my credit card was invalid because it didn't have embossed numbers. Later, she said that the bank had declined the payment, but after calling the bank, I was told that no attempt to charge had even been made. I asked to speak with the manager, but was told he was on vacation. Other staff members nearby also gossiped and mocked us in Spanish, assuming we wouldn't understand. In the end, we were forced to purchase the more expensive insurance just to get a car. And even then, we didn't receive the vehicle I had booked -- instead, we were given another one that wouldn't even start. Later, we were provided with yet another car, but a smaller one. We were left exhausted, humiliated, and extremely dissatisfied with the services provided. We will definitely escalate this matter to the appropriate authorities to ensure that this employee is dismissed from her position. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by MATTHEW - 05 September 2025

" Dont use Goldcar as hey scam customers. "

" Rubbish car, full of dents and charged for underfuel at return even tho I asked the aged was all ok and had receipts for the local petrol station I'd just visited. Goldcar are a joke. Don't use. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by AMY - 03 September 2025

" Absolutely awful, it ruined the start of our holiday and was very stressful, especially after waiting 2 hours. Also, for anyone considering the holding fee, they considered a barely noticeable scratch on the registration plate as damage, something that would be considered as wear and tear in the UK. "

" This is basically a scam on behalf of both Auto Europe and Goldcar. We paid the additional insurance on the Auto Europe site, and after waiting almost 2 hours to pick up the car at the airport, we were informed that insurance had nothing to do the car and we either had to pay a £3,500 holding fee as an insurance (and the minimum if anything was to happen such as a scratch was £600) or we had to pay another £245 in insurance. We were left with no alternatives. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by STEVEN JOHN - 03 September 2025

" All good would recommend "

" Stress free efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by NEIL - 03 September 2025

" Not happy, auto europe need to make the details and terms and conditions clearer. "

" I was not happy about the extra costs that i was not warned about for the car, this was not pointed out to me when i purchased the car. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 03 September 2025

" As above. Absolutely horrific experience. Never again "

" Had to wait 2.5 hours to get served at the airport. They were prioritising direct customers only so this is a total con. Won't book with autoeurope again as you get zero priority. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CHRISTEL JOSEE - 02 September 2025

" Is possible to reviver the premium insurance paid to autoeurope and we did not use? "

" They scammed us. I had three different credit cards. None of them Worked. I spoke to my bank, which said there was no issue with my card, but it was the payment terminal. (In fact, we went to a supermarket afterwards and worked.) To be able to rent the car, we had to purchase they basic insurance, even more expensive than the total rental with Auto Europe, which was including already included the premium insurance cover "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by PAMELA - 02 September 2025

" Disappointed at lack of contact and I tried to email from Spain to auto europe but ended up being guided to phone. Which I'm not going to to from Spain "

" I was unable to use the rental due to a flight diversion. I emailed goldcar as soon as we landed in Valencia but received no response. I know that the rental office closed at 11pm and we arrived in Barcelona at 4am. I had no choice but to take an uber. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PAUL - 02 September 2025

" simple "

" Great experience although the car was a little under powered which felt dangerous when trying to join a motorway "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by STEPHEN - 02 September 2025

" Auto Europe were fine but I'd strongly recommend that you either put a warning on Gold car rentals or stop them altogether. Just check online reviews of the company all 1 star max and many disgruntled customers. "

" Goldcar are not an honest company in my opinion. They hard sell insurance at the desk and claim excessive bank charges if we elect for the standard deposit. All false of course. The car condition report is bare but when you return the agent takes 10-15 minutes to go over the car picking up on many minute points. Luckily I took picture and video evidence to show the marks were already there. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by ALEXIS - 01 September 2025

" Just ruins the experience of holidays. My 3rd week in one year... So disgusting. "

" These people are thieves. They charge insurance that is not requested, they don't explain, and they say that this is the deposit. When returning the vehicle, they charge for fuel whereas the tank is full. So disgusting I have contemplated suing them and your company. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 6

GERONA, ES - Reviewed by LUCAS - 31 August 2025

" Good value and good options "

" Good value, fine cars although a bit bashed up but that means you have less chance of being charged "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by MELVYN - 31 August 2025

" There is no point as I might as well go direct to these thieving car hire companies as it would appear auto Europe is pointless "

" I booked full insurance through auto Europe only to be told by gold car you are an agent and it doesn't count so it cost me a further 220 euros to insure the vehicle won't get caught again and as we stand now I'm still awaiting my fuel deposit which is also a rip off "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ALAN - 31 August 2025

" Terrible - bandits "

" Auto Europe and goldcar operate the perfect sting operation. You think you have paid all inclusive with auto Europe then Goldcar demand an excessive further payment before you can get car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GAVIN - 31 August 2025

" Ripped off with insurance paid the extra for insurance so called top one but wasn't enough for goldcar and had to pay again at airport con job "

" Ripped off with insurance paid the extra for insurance so called top one but wasn't enough for goldcar and had to pay again at airport con job "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by BENJAMIN - 30 August 2025

" I was charged a additional €42.56 cargo oficiana premium €16.53 c extra v diesel €188.43 corbertura super relax €12.36 smart return €33.06 mega relax cover In total a extra €354.45 on top of the already money I paid for auto Europa This was double the price that I could have paid with different car hire company's. Also we waited 3.5 hrs to get the car. I want a explanation why this was! I will also be leaving reviews on Google if I don't get a explanation or refund "

" I was charged a additional €42.56 cargo oficiana premium €16.53 c extra v diesel €188.43 corbertura super relax €12.36 smart return €33.06 mega relax cover In total a extra €354.45 on top of the already money I paid for auto Europa This was double the price that I could have paid with different car hire company's. Also we waited 3.5 hrs to get the car. I want a explanation why this was! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MADRID, ES - Reviewed by SPENCER - 30 August 2025

" Easy booking process and value for money "

" Upon arrival to the goldcar desk at the airport at around 22:30. I was asked by the Goldcar counter staff to pay the £1421.89 deposit. I attempted this with my Santander debit card. Unfortunately, due to security reasons, Santander stopped the transaction as they suspected it was fraud. I asked the counter staff if I could use a credit card in my wifes name (same surname) but he refused. He advised that it had to be a card in my name which I didn't have. I could not see this requirement on the T's and C's. Whilst attempting to contact Santander which was difficult as it was late and i was calling from a foreign country, the counter staff threatened to charge me an additional €40 as it was now past 23:00. This was very unhelpful considering the situation we was in, especially with two young children. I finally managed to get in touch with Santander who authorized the transaction and I was then allowed to take the vehicle. When returning the vehicle, it was checked by the counter staff and i was informed everything was ok with the vehicle and I was asked to sign there tablet which i did. I have now been refunded £1364.58 and have not been informed why i have been charged an additional £57.31. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MATTHEW - 29 August 2025

" Paid for the hire car though the website and got told we never paid and had to pay an additional £300 to hire the car. So why did I have to pay twice for no reason at all? "

" Staff was very rude to us when we arrived. Demanded more money even though we paid for the hire car before we got there. The person dealing with us just left us there for ages and didn't return for about 20 minutes with no explanation. Once we finally got the keys we spent another 15 minutes trying to find the car. Would avoid at all costs. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MALAGA, ES - Reviewed by ANDREW - 29 August 2025

" Good value, but rental companies leave you waiting for over an hour and seeking to get further fees from you. "

" We had to wait over an hour. They tried to charge me for full collision damage waiver saying I needed to pay the balance of this from my booking. It was only when I challenged that I had not selected FCDW they did not charge me. They were trying to get me to pay a further 200 euro twice the cost of the rental. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by BRANISLAV - 28 August 2025

" Easy to book but didn't find the way how to add a border crossing. Had to email them afterwards but everything was dealt with in no time and a new (updated) voucher was issued. "

" There was a huge queue in front of the counter for pick up but only 2 staff were dealing with customers while there was at least 3 more in the background not bothered to speed things up. Despite booking 4 door economy car, I was offered various other classes to pay for and eventually got 2 door mini (Fiat 500) hybrid (as if that would've made me happier). After more that 80 min of waiting, I couldn't wait any longer so accepted it. But to my surprise, the vehicle was all "battered & bruised". Took a video of it all not to be charged for any damaged afterwards. And at return had to wait for 20 min for somebody to come and receive the car. Very unprofessional and disorganised. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 28 August 2025

" Terrible "

" Terrible experience. We arrived at Palma airport on time to collect our hire car, only to find an enormous queue at the Goldcar desk. Staff told us the wait would be around two hours, but we spoke to other passengers who had already been waiting more than 2.5 hours. It was midnight, we had a young child with us, and all the other rental desks had no queues at all. We made the difficult decision to take a taxi to our hotel and return in the morning. The next day, we discovered that because we hadn't contacted Goldcar within six hours, our booking had been automatically cancelled with no refund--despite the fact we were physically present at the airport, on time, and unable to access the service due to their own chaos. Absolutely unacceptable service and policy. Avoid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by DOMINIC - 28 August 2025

" Auto Europe must know how bad gold car are "

" Waited 3 hours for the car with two young kids at 2am. Then the car was smaller than booked. Disgusting customer service from gold car. Avoid avoid avoid!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GERONA, ES - Reviewed by OLIVER - 27 August 2025

" Terrible. I expect a full refund. I didn't take the car and had to book with thrifty in the day instead "

" I expect a full refund. Extra charges of 3 x booking value charged at the desk even though I had provided details of my needs eg travel to France and car seats "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by AKSHAY - 26 August 2025

" As above "

" If you don't take insurance from them then really try to scare you off. Also the condition report at the counter was completely wrong and I had to check the car in detail for multiple scratches before pickup "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by MATTHEW - 24 August 2025

" I booked a car with Auto Europe, and on the confirmation email it said Barcelona pick up. I called on the 27th of July at 14.40 to make sure that the car was going to be at Reus airport and not Barcelona El Prat. The person on the phone from Auto Europe reassured me that the car would indeed be at Reus airport. When we arrived at Reus and went to the Goldcar desk we were told that there was no car there in my name. After the Goldcar person checked the booking he told me that the car was indeed at Barcelona El Prat. He told me that there was nothing he could do to help me. I called Auto Europe and explained to your colleague on the phone what had happened and he just said that we needed to go to Barcelona to pick the car up. He also reminded me that the booking would be void if we were late to collect the car without letting them know in advance. I told him that I couldn't let them know because I didn't know that the car would not be there in Reus when I landed. By this time we had about 40 minutes to get to Barcelona which is impossible. I asked the Auto Europe person what he could go to help me and he just said nothing. So we were stranded at Reus with no car or a transfer to our resort. And of course the money has been taken from my account. "

" I booked a car with Auto Europe, and on the confirmation email it said Barcelona pick up. I called on the 27th of July at 14.40 to make sure that the car was going to be at Reus airport and not Barcelona El Prat. The person on the phone from Auto Europe reassured me that the car would indeed be at Reus airport. When we arrived at Reus and went to the Goldcar desk we were told that there was no car there in my name. After the Goldcar person checked the booking he told me that the car was indeed at Barcelona El Prat. He told me that there was nothing he could do to help me. I called Auto Europe and explained to your colleague on the phone what had happened and he just said that we needed to go to Barcelona to pick the car up. He also reminded me that the booking would be void if we were late to collect the car without letting them know in advance. I told him that I couldn't let them know because I didn't know that the car would not be there in Reus when I landed. By this time we had about 40 minutes to get to Barcelona which is impossible. I asked the Auto Europe person what he could go to help me and he just said nothing. So we were stranded at Reus with no car or a transfer to our resort. And of course the money has been taken from my account. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by KIRSTIE - 23 August 2025

" Goldcar we're ok however your company should be much more up front on the amount of security deposit Goldcar took from my credit card. I had over £1000 taken from my credit card at the beginning of my holiday. Lucky for me I had the means to accommodate this, however this could have easily been my spending money for a weeks holiday and I could have been left with nothing. I would not book again with your company due to a lack of clarity on amounts. I will book direct as I usually do. Lesson learnt! "

" Goldcar we're ok however your company should be much more up front on the amount of security deposit Goldcar took from my credit card. I had over £1000 taken from my credit card at the beginning of my holiday. Lucky for me I had the means to accommodate this, however this could have easily been my spending money for a weeks holiday and I could have been left with nothing. I would not book again with your company due to a lack of clarity on amounts. I will book direct as I usually do. Lesson learnt! "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by SUSAN - 22 August 2025

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 22 August 2025

" Easy "

" Easy pickup "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JON - 21 August 2025

" See above "

" They ambushed me for €75 for cleaning a previous rental. They had my contact details but didn't contact me, although claimed they tried. I had no choice but to pay otherwise they wouldn't give me the car I'd booked and paid for. I'll never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MENORCA, ES - Reviewed by JOANNA - 21 August 2025

" I feel that it was misleading paying insurance with auto europe at the booking stage and then having to pay again with Goldcar. It would be easier and clear for us to pay Gold car and Auto Europe take a cut from there. There were many upset customers in the queue and my friends paid for the higher insurance with Auto Europe also so were not happy. A refund from Auto Europe would be welcome as this was misleading. "

" Paying again for insurance was a little misleading but the lady at Goldcar was excellent. Auto Europe should not charge for insurance and make us pay again. It left a bad taste. We come to Menorca 2-3times a year as we have a family home. Our car has just broken down so this was the first time we have hired on the island. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JOHN - 20 August 2025

" Gold car experience terrible. Auto car response equally bad. "

" Three hour queues and terrible customer service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by SAMUEL LEONARD - 20 August 2025

" I was given two pricing options on teh website. One included full cover whilst the original rpice had limited cover. When discussing this with the desk at Goldcar, they insisted that they were unable to provide the items stated within the 'full cover' price which is what I chose. As a result, I was charged for something which could not be fulfilled by the provider. I do not intend to claim back the £50 price increase however I would be unlikely to use the website again. "

" collecting the car was terrible and I can only assume was developed by a toddler. The entire process took nearly 3 hours. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by SERGEY - 20 August 2025

" AutoEurope used to be my favourite broker for car rental. But during the last year the prices given by AutoEurope were less competitive. I switched to using travelmarket instead. "

" Pick up time was over 1 hour. Just 2 agents working. It took too long per person to check in. No possibility to complete the forms and provide documentation in advance to speed up the check in. Standard insurance (included) did not cover the road assistance, for which additional insurance required. The vehicle was reasonably cleaned outside but not so well cleaned inside. We found more than 5 surface damages which were not listed in the check in inspection report. Return was very easy and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by BAHJAT - 20 August 2025

" Reasonable price and easy booking "

" No problem encountered Staff very helpful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by VICTORIA - 19 August 2025

" Awful experience "

" Rude, unhelpful staff. We did not even get our car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by ALAN - 19 August 2025

" Bargain price and fast booking! "

" Second car after flat tyre - had to get taxi back to Seville and second car provided was a small SUV as they only had that available "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by EDWARD - 17 August 2025

" Value for money was good "

" They tried to give us a smaller car then it stuck of cigarettes it was heavily scratched and dented. They even charged us extra for collecting because it was after 11pm. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by LEAH - 17 August 2025

" Booking through Autocar was fine. I purchased the full insurance option as I was travelling to Spain because of the bereavement of my mother and did not want to be bothered by unexpected extra costs. As it happens the deposit I paid at the counter has not been returned to me in full and so I have had to open a case to understand why. There was no additional damage to the car and it was returned full of fuel and 3 days early. This experience has made what is already a distressing time even more traumatic. "

" They have not refunded me the full amount so I have had to raise a claim. Also, there was no screen wash in the car, which I had to purchase, and the radiator fluid was well below the minimum level. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by GILES - 16 August 2025

" Was happy with your service but feel that you should warn people about Goldcar and there treatment of clients. Have since spoken to people who have had the same experience. Will never hire a car from them again. "

" Very long queues and staff seemed to not be to concerned about working. Once we did get served, after an hour and a half, the staff member was very rude and tried to pressurise us into paying extra for there insurance. We had already paid for insurance through your company. The whole collection of the car felt pressured and the service was terrible. Felt as though the counter staff was on commission for selling extra insurance and when we said no he was very rude to my wife. I was very happy to give there car back and will never use Goldcar again. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by CONSTANDINOS - 16 August 2025

" Efficient, quick and most of all great value for money. "

" Have used gold car many times. There service is efficient and quick, relative to the time of year, staff are helpful during pickup and drop off. Had a few issues with car on drop off which they dealt with sympathetically. Will always try and use gold car before any other. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MICHAEL - 15 August 2025

" I did not have a good experience "

" I am writing to formally raise a complaint regarding my recent rental with Gold Car I had booked an Intermediate SUV class vehicle. As per my booking confirmation, the car described was a Skoda Karoq or similar (e.g., Peugeot 3008). However, upon arrival, I was provided with a Volkswagen T-Roc, which is a Compact SUV class vehicle--more comparable to a Peugeot 2008 than to the intermediate vehicle I had reserved. I immediately raised this issue at the rental counter with the representative I was dealing with. Despite my explanation, she insisted that the T-Roc was the correct category, which I know to be incorrect. It was clear to me that the intermediate SUV I had booked was not available, and rather than offering an upgrade (as per your obligations when the booked class is unavailable), I was given a downgrade. I therefore request a partial refund to reflect the lower class of vehicle provided. I believe this is a fair resolution given that: My booking was for an Intermediate SUV and I was not provided with one. I raised the matter at the time of collection but was incorrectly assured the downgrade had not occurred. The downgrade represents a difference in value and class between what I paid for and what I received. Please confirm receipt of this complaint and advise when I can expect my refund to be processed. I am happy to provide supporting documentation, including my booking confirmation and photographs of the vehicle provided. I look forward to your prompt response. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by JAMES - 13 August 2025

" Terrible terrible terrible, scamming normal people. Travelled all over the world and hired cars this is by far the worst experience never use gold car "

" Complete scam, brought extra insurance when hiring the car then at the desk told I have to buy more, usually would have argued but with two young children after travelling all day just paid it "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GERONA, ES - Reviewed by PETER - 12 August 2025

" Great overall. "

" Great value. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DYLAN - 12 August 2025

" I would only use providers who are transparent on their pricing and coverage. I would not recommend auto Europe to use Goldcar "

" Looks very cheap on surface, when you get to the airport we had to wait an hour before being seen by someone. At the till they tried to upsell everything under the sun and use scare tactics. As an example they said it was a £3000 excess for any damage and the excess protection I took out wouldn't cover it. Also tried to sell us an additional £225 insurance policy and also other add ons. Luckily I work in the industry but someone who didn't could easily be fleeced over £600. They take £200 for fuel deposit as well which wasn't never made apparent. They also tried to make me upgrade to a premium car and only moved on after saying no 3 or 4 times. The car we received was actually better than the upgrade they were trying to make us pay more for anyway I would avoid goldcar at all costs in future "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by OLIVER - 11 August 2025

" Terrible "

" There was a 3 hour wait at the airport desk to collect the car (staff said this was the norm) - not how you want to start a holiday. Their 'local' charges I had to pay at the desk were 3x more than I had paid when I made the booking which I did not expect - and made it a really expensive option when I only chose them because they were the cheapest. The experience in the car park then getting the car was terrible. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by HARVEY - 10 August 2025

" Good comparison good price "

" Really quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TENERIFE, ES - Reviewed by WILLIAM - 10 August 2025

" The condition and cleanliness of the car was very good, however the gearbox was awful. It was an automatic and didn't want to change gear (apart from when you didn't want it to). "

" Waiting 45 mins to pick up a hire car is by far the longest I've ever waited and I've hired dozens of cars. Nowhere near enough staff behind the counter and they all kept stopping dealing with the queue to have a chat and joke with the cleaner. Really infuriating. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by COLIN - 10 August 2025

" The site is clear and easy to navigate "

" I have not received an email confirmation following drop off of the vehicle as promised at Seville Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by KEVIN - 10 August 2025

" Excellent "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by JAMES - 10 August 2025

" Always good prices and customer support if required- as may be in this instance. "

" Excessive charges to take car into France. Did allow me to pay deposit with debit card but i am still awaiting refund- they said it may take 4 weeks but makes me nervous.. Somewhat slow/disinterested at drop off despite no-one else waiting. Overall ok so long as you expect the hidden charges. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MADRID, ES - Reviewed by MARTYN - 09 August 2025

" Dire experience. Did everything I could to warn AutoEurope that our flight was delayed. Their out of office number did not allow a message to be be left and as a consequence we had no car on arrival at the airport and had to find a hotel and try and get a replacement car in the morning at extra cost to me. Autoeurope have taken my money, no provided a service at all, despite me fulfilling all the directions required under our agreement. I will be pursuing options to get my money back and will take formal complaint action at the same time. Will never use this company again. Their service is a scam. "

" Could not contact them to tell them that our flight was delayed. Their out of office call line did not allow me to leave a message as an alternative. They could only provide a car that was twice the price of the one they cancelled and had just come back in and we had to wait 45 mins for that car. Will 100% avoid in the future and give a firm 'avoid' to anyone thinking of renting from Goldcar. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

MALAGA, ES - Reviewed by STEVEN - 09 August 2025

" Please see the above comment re gold car... "

" I was told that the booking I had with auto Europe did not come with insurance despite the voucher claiming it did. The girl on the counter told me that this wasn't insurance and was a non refundable excess. I argued and showed the confirmation but ultimately she didn't believe me and wanted to take a €1000 deposit from me which would be refunded within 40 days. I was pressured into taking out a €284 insurance with gold car. It was an awful experience and will probably stop me using auto Europe and gold car again. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by JAYNE - 08 August 2025

" Car was upgraded and I had a much bigger better car than I paid for. Good value for money. "

" Easy and clear booking system online. Easy check in at the help desk at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DAVID - 08 August 2025

" Read section 3 above; I have now been waiting three weeks, with no updates, for AutoEurope to refund my money...!!!! "

" I was unable to rent the car I had booked. I arrived on time at the Goldcar Rental desk in Malaga Airport on Wednesday 16th July to pick up the prepaid vehicle. Everything went okay until I tried to pay the excess charge [€1100] for the rental with my credit card, a credit card I have used many times in the past with Goldcar in Malaga. Each time I put my credit card in their machine and I put my PIN in, which was accepted, the transaction failed. The Goldcar agent was very patient and understanding and reset their system several times to allow me to try again, which I did five times. In the end, we agreed that I would check the card with my bank [Halifax]. I called my bank and they confirmed my credit card was fine and hadn't been blocked, additionally they confirmed they could see the €1100 charge on my credit card statement and advised that I access my account on my mobile and show the Goldcar agent that the charge had in fact appeared my credit card statement, which is what I did with the bank representative on speaker with the Goldcar agent. The Goldcar agent said despite seeing my bank statement she still couldn't issue a rental contract because their system was showing the charge as failed. So after an hour I decided that I'd have to try another Rental Company even though I'd prepaid £208.88, via Auto Europe, for the rental. I walked to the next nearest rental company [Okmobility], whom I have used before. I explained the problem I had had with my credit card with Goldcar and said I needed to rent a car if not I was stranded in the airport for the night, and would have to fly back the next day if I could get a flight that is. The Okmobilty rental, although being a lot more expensive as it wasn't an online booking, went smoothly. My credit card worked fine and I signed their rental contract as normal. I stopped at a supermarket on the way to my house and again my credit card worked fine and it has continued to work fine. The issue clearly was not my credit card or my banks [Halifax]systems. The issue was Goldcars verification system. So can you advise on how I can get my prepaid money refunded please..? I have attached the Okmobility rental contract for information. Strangely, despite the fact that I was unable to pickup the car I'd paid for from Goldcar they still issued a contract via email for the car. A car I hadn't signed for, or paid for and didn't rent. I have now been waiting three weeks, with no updates, for AutoEurope to refund my money...!!!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by SUSY - 08 August 2025

" I have almost always used Auto Europe, have recommended it to my friends frequently and I am sad and disappointed about this experience with Goldcar and with the subsequent process to get a refund when it should be obvious that I should not pay for a service that was not delivered (without even mentioning the emotional weight of that evening). "

" Hi, as I mentioned in two costumer forms already, Goldcar refused to rent the car I had already paid because of the state of my driving licence, that is accepted by the police and never caused trouble before. They acted with despise, threatened me in front of my three young kids and let us without a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by JEFF - 07 August 2025

" Nice staff, good car, happy customer "

" Queue was a bit long at pick up but the staff all worked hard to reduce the wait "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by RICHARD - 06 August 2025

" The queue to be served of nearly an hour was excessive. There were only 3 members of staff serving "

" The queue to be served of nearly an hour was excessive. There were only 3 members of staff serving "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANTANDER, ES - Reviewed by NICHOLAS - 06 August 2025

" Awful customer service and unhelpful in securing a refund "

" My problem is not with Goldcar but Auto Europe "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by CHRISTINA - 05 August 2025

" I am still waiting for Auto Europe to sort out the discrepancy with the deposit. I haven't received a full refund of my deposit even though the car was returned in the same condition with a full tank of fuel. This has been documented and sent to Auto Europe customer service, but still I am waiting for a response. "

" Took over an hour to pick up the car from the terminal. Staff were slow and too busy chatting to each other, one pair even openly kissing at their desk. No clear directions to collect the car and wrong bay number written on the envelope which delayed me even further. Car was returned in same condition with full tank of fuel (confirmed by staff and paperwork received) yet still I was not given a full refund of my deposit and still waiting to see if I will get it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 5

GERONA, ES - Reviewed by FAYYAD NABIL - 04 August 2025

" Gave us a free upgrade when our automatic vehicle wasnt available "

" really good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 03 August 2025

" Auto Europe's service and price are excellent "

" Goldcar is operating a scam at Palma. In 25 years of rental cars, this tops it all. 3-4h waiting time to pick up the car, unless one agrees to 50 Euros Express check out charge. Payed the additional fee only to then be exposed to sarcasm of staff Stefanie. Was even told that legally speaking I was late to check out -- a delay entirely inflicted and provoked by Goldcar. It's a scam from beginning to end andI will follow up with a separate complaint to Goldcar -- knowing of course they don't care as they have in peak times a comfortable oversupply of customers "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by ALEK - 02 August 2025

" will not use Gold Car again, will spend a little more and go the Hertz. "

" Car was a cheap Citron, it was not clean. It had a low tyre pressure warning light on when I picked it up, but as I had queued for over an hour and a half, I thought I will just put some air in. This later became a flat despite putting air in every 4 hours. The puncture repair bottle was empty (illegal in the uk). After numerous phone calls I had to take the time to return the car to the airport to exchange it. For another dirty car. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by TERENCE - 01 August 2025

" Quite happy with auto europe its Goldcar that is a problem "

" Goldcar are the worst hire company as they never accept the extra insurance and prepaid and charge extortionate rates for theirs, it took us over an hour to collect cars as every customer was disputing this payment, so we have paid twice for for the extra ins, we all paid a sum of £254,49 I have only had this with Goldcar, and I have been hiring cars abroad for thirty years "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOSHUA - 01 August 2025

" Paid for the best insurance only to be told at gold car because we booked through a broker that we didn't have the best cover and it cost us an extra 250 euros when picking up the cars otherwise we would have had to have left a 1400 euro deposit and be liable for up to 3000 euros for any damages and no break down or key cover "

" Golcar themselves where okay but due to booking through a broker they charged us 250 euros extra for the top insurance otherwise we would have had to have left a 1400 euro deposit. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by BOBY - 31 July 2025

" The car was nice but on the way after 15kms when i stop for the service after i have noticed that remote door locks doesn't work. I called customer service they advise me to go back to goldcar. I told the issue to the staff in thebl reception the lady asked me to take it to the technician on the next floor. As soon as I came back to the car to take it to the technician the car remote start to work??? I think when I told the issue to the staff, theyreleased some security on the remote! "

" The staff forced me to take the additional insurance. They told me there is no insurance for the car. I just paid the car rent only even though I have taken the collision damage cover ! I feel the staff was little rough too! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

REUS, ES - Reviewed by WAI TUEN EAGLE - 30 July 2025

" It is advised to purchase addition car rental insurance from other insurance company (like cover4rental.com) to cover addition insurance that standard insurance not covered. If not, the car rental company will offer you very high rate cost of additional coverage. "

" Smooth "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by THOMAS - 30 July 2025

" I have little positive to say "

" Dreadful- booking deleted "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by CHERYL - 29 July 2025

" Poor "

" Waited 2hours to see counter staff and was charged extra hidden charges "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MENORCA, ES - Reviewed by DAVE - 29 July 2025

" Would definitely use again "

" Brilliant service and superb car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by TOBIAS - 28 July 2025

" Complained to AutoEurope but no response to date - still waiting for support. "

" 1hr 40m wait to see counter staff, and charged £230 extra when I arrived. Very poor service and hidden charges. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

IBIZA, ES - Reviewed by ALOK - 27 July 2025

" It was a great deal. Make sure you check all scratches and report while picking car "

" It was good. May be worth having gap insurance separately to save cost "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by GARY - 25 July 2025

" ABSOLUTELY SHOCKING! The agent refused to accept either of the 2 credit cards in my name that I presented for the deposit because both cards had my first name as an initial. She refused to accept a debit card which did have my name in full. We ended up having to pay for excessive insurance cover which we already have. She was extremely rude and aggressive, unhelpful and arrogant. I plan to dispute this transaction with my credit card provider as she was clearly driven by a hard sales targets and commission. "

" ABSOLUTELY SHOCKING! The agent refused to accept either of the 2 credit cards I presented for the deposit because both cards had my first name as an initial. She refused to accept a debit card which did have my name in full. We ended up having to pay for excessive insurance cover which we already have. She was extremely rude and aggressive, unhelpful and arrogant. I plan to dispute this transaction with my credit card provider as she was clearly driven by a hard sales targets and commission. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JAMES - 23 July 2025

" Terrible -would not recommend. "

" 2 hour wait to get the rental car after I got off the plane (was told this is the normal approx wait time) - had 63 people waiting in front of me. Gold Car will try and sell you additional car insurance for €300 as they advise that the Auto Europe additional cover doesn't insure you for very much at all. Was given an unsafe and unclean car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by ADRIAN - 23 July 2025

" Collecting car took a long time and counter staff were pushy and rude. Did not get the car we booked and struggled to fit our luggage in the car. Would not use Goldcar again. "

" Rude pushy counter staff trying to sell additional insurance "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by ZACHARIAH - 22 July 2025

" I am disappointed that the full cost of the rental was not advertised by Auto Europe. I felt a bit cheated when i was asked to spend a lot more at the Goldcar counter "

" Terrible customer experience. 2 hour wait to pick up the car on arrival, an awful way to start our holiday. We also felt pressured into buying extra insurance which was extremely expensive. I will never use Goldcar again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by JOHN - 22 July 2025

" Absolutely awful experience from the start. We got fined for fuel when the tank was full due to a faulty gauge and none wanted to assist "

" Had to queue for an hour and a half to get our car at the airport. Therefore missed dinner at our hotel and had to buy dinner out. Goldcar tried to give us a car two grades down from what we had paid for. Fuel gauge was faulty in car and we were charged for a tank of fuel / fine even though we had filled tank to top. No assistance, no empathy and no care shown by staff. Just fined us "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FUERTEVENTURA, ES - Reviewed by GARY - 21 July 2025

" Efficient "

" Efficient "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by PETER - 19 July 2025

" The lack of screen wash was a minor problem but think they should have worked I had filled washer reservoir and ended up finding getting water and tipping over the front &rear screens "

" All good except the windscreen washer didn't work even after I filled the water tank, minor problem. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NIALL - 18 July 2025

" All in all I will not be using a booking agent since goldcar blamed you and they were unwilling to help. They won't deal with discussions about this return of a deposit which they have put down as an upgrade. We have no idea if we were upgraded but we did not ask or accept an upgrade. "

" We were told we were paying a £216 deposit for fuel which we have yet to revieve back. That's pretty much doubled the cost of the hire. Also we were told that we couldn't not have child seats even though we didn't take them. It was pay at counter but we didn't want seats so why since we didn't want any could we not jsut not have them? We didn't take theirs "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by PATRICK - 18 July 2025

" See above "

" Never again. Two and a half hours to pick up a car already paid for is completely unacceptable. Attitude of counter staff completely unacceptable. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by TIMOTHY - 17 July 2025

" Booking experience was fine "

" There were no cars available when we arrived at Goldcar for our rental. There was also a very long wait to speak to anyone at the desk. We needed to leave the airport to get to our accommodation so had no alternative but to pay a lot more money for a rental from an alternative provider and abandon our rental from Goldcar. Shocking communication and extremely poor that a car that was booked was not actually able to be provided. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by IAN - 17 July 2025

" As Above! "

" On picking the vehicle up, we where told it was in bay 44 ... however on arriving at bay 44, it was empty. So we then had to go and find an employee to find us the said vehicle. On picking it up .... the vehicle was literally filthy and clearly it had not been cleaned, both inside and outside. In the vehicle, we found several small change coins and numerous litter. The seats were also quite stained. I feel the reason that it was not in the correct bay, is because it was awaiting to be cleaned. Apart from the offy start things were okay! "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 17 July 2025

" Good service "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by LOUISE - 16 July 2025

" the insurance cover i booked with auto europe was not valid with autoeurope. in addition i booked a smart car with auto europe but was given a skoda by gold car. "

" i purchased cover online through autoeurope when i booked a smart car. i was given a skoda by goldcar and was told the cover that i purchased with auto europe wouldnt work for goldcar as the vehicle belonged to goldcar not autoeurope and i had to spend a further 222euro on insurance cover. in addition there was a long queue at the desk and we had to wait a long time. The policy cover is a complete rip off and scam "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DAVID - 16 July 2025

" Due to the above, as agents for Goldcar i would have expected that the paperwork i produced from Auto Europe would have been correct. I would have been happy to pay 1500 deposit as per my paperwork. "

" Absolute scam - we were forced into taking out the additional insurance despite your paperwork stating we had to leave a £1500 deposit if not taking it the counter agent insisted they needed £3500 as a deposit.. lots of people had the same experience. We did not have a credit card with 3500 availiable and so were forced to take the insurance as we needed the vehicle. We also waited nearly 2 hours for this experience... never ever will I use this company again.. disgraceful, all a con as im pretty sure counter staff get commission. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by WILLIAM - 16 July 2025

" N/a "

" Missold insurance, not refunded petrol deposit, complaint not being handled by customer service. £400 out of pocket and an utterly awful experience from start to finish. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by GARRY - 16 July 2025

" You messed up my booking (sent to Goldcar in the wrong name) you did sort this in the end but it meant i had to get another vehicle which delayed me by a couple of hours. The guy who did my rebooking was great, couldn't have been more helpful. I was also charged 17 euros for the call back to the UK to speak to yourselves, can someone let me know how i go about getting this reimbursed please? "

" This is my second time with them, neither of them are great experiences. Staff are rude, unhelpful and aggressive trying to sell you insurance you don't need. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by JOHN - 15 July 2025

" Do not use Goldcar, had I known you booked Goldcar on my behalf I would not have used you as agent, or, Goldcar. I have previous experience of Goldcar, they are thieving, gouging parasites. "

" As usual Goldcar tried to rip me off when I returned the car claiming that there was additional damage until I showed the attempted thief the highly detailed video from the day of collection. Further I have a video of the attempt tales.by my wife which when the Goldcar staff noticed resulted them in dropping all pretense of additional 'damage'. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ADRIAN - 15 July 2025

" I have always found auto Europe very good "

" I had some issues of my own making with my cards in Spain but the person dealing with me was not very interested in solving my problem and just threw up barriers , i have used auto Europe for years and if there is ever a problem the hiring agents arnt very interested helping when they know its booked through an agent like your self "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by SEAN - 15 July 2025

" See above "

" To date ny experience with Goldcar has been an unmitigating disaster from pick up to drop off and now the disaster follows me back to the UK with lies, accusations and unwarranted contact via unknown 3rd parties. Worst rental company EVER, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MALAGA, ES - Reviewed by CHRIS - 14 July 2025

" corrupt "

" Got charged additional £230 for insurance. they wouldn't let me take car without. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

SANTANDER, ES - Reviewed by ANDREW - 12 July 2025

" Happy with Autocar but not Goldcar. "

" Unfortunately I was charged for being g mate when I arrived at the airport before the 10pm. I was late as there was nobody there to pick us up and take us to our vehicle. There was no signage or instructions that I had to get a shuttle bus. I had two small children with me and felt lost. I was told I could claim my money back from Ryanair as the flight was 50 minutes delayed. I felt pressure I had to pay the €40 euro just so I cited continue with my 2 hour drive to my hotel. I also felt pressured to spend €175 into another insurance even though I had already paid for full cover with Eutoeurop. I explained this and yet the staff continued to pressure me upon collection. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ALMERIA, ES - Reviewed by SUNITA - 11 July 2025

" Absolutely great "

" Overall service , car , customer service absolutely great . Thank you and very reliable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by FRANCIS - 09 July 2025

" Once you add all the extras it is very expensive "

" Insurance very expensive "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by ALEKSANDR - 08 July 2025

" good car, good price "

" smooth with no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IAN - 08 July 2025

" I will never use Goldcar again! "

" We were forced to pay a daily insurance charge as my credit card had my initials not my Christian name and yet they accepted the card once I took their insurance. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PETER - 08 July 2025

" Please advise Gold car not to overbook if they don't have the resources at the airport.. every advisor there was stressed and some customers looked ready to attack the staff! Auto Europe need to take this information on board and limit the number of bookings Goldcar is allowed to take on.. they don't have the staff at the airport to facilitate the bookings. I will not use Goldcar again and certainly now consider going direct with other car rental companies as I never want my family put through this experience again! "

" 2 hour 30 minutes wait at 8pm in an Palma airport with no air conditioning we left the airport by midnight, Goldcar do not have the staff at Palma airport to facilitate the bookings. Only half the desks had booking agents "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ADRIAN - 08 July 2025

" Autoeurope are very easy to deal with "

" Great staff, but they charged me for the cleaning at the end of the rental. There was honestly just a very small amount of sand on the floor and I assume they hoover it anyway "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by PAUL - 07 July 2025

" Good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ALUN - 07 July 2025

" See above. "

" Just the unfortunate 'hard sell' of their additional insurance at the point of hire lowered an otherwise pleasant experience. Their one way rental surcharge was higher than anticipated too - which made me think as I'd worked hard to avoid rhier additional insurance. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MICHAEL - 05 July 2025

" see above "

" Charged me £400 for 2 tiny marks on wing of vehicle neither of which were made by me. Didn't tell me there was a problem at the dropoff just sent me e mail with bill on next day. No opportunity to discuss. Very poor practice. Bill is rip off. Will never use Gold car again. It would be nice to get opprtunity to debate but of ourse you won't take any action. You are just going through the motions aren't you?? "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 7

MURCIA, ES - Reviewed by JACQUELINE - 05 July 2025

" The driving experience was great! "

" They got me to sign the car return document and then sent an email saying the vehicle was damaged. The vehicle must have been damaged before we had it as there was no known incidents. So would advise they check first before sending email re damage. Luckily I had insurance cover anyhow. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by PATRICIA - 03 July 2025

" Very happy with Auto Europe "

" Very slow pick up at Barcelona Airport. Not enough staff and waited over 20 minutes. Staff were not very friendly or apologetic at the counter! Understand that they are busy but informing us of the wait times would be appreciated rather than ignoring us and telling us to 'chill' "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by KEITH - 02 July 2025

" Absolutely dreadful. If they are trying to charge us for damage they should have said so at the time so that we could have disputed it, and if appropriate requested the official complaints book they are obliged to supply under Spanish law. "

" After a considerable wait at the rental desk, when we collected the car the overhead light in the car collection area was not working so therefore we were unable to see all the damage to the car. The paperwork they supplied did however show a lot of damage had been done to the car they supplied us with and we did take a video. On return the car was checked over by a member of Goldcar staff, who indicated that everything was fine and that we were free to go. On checking my Barclaycard statement I see that an amount of £145.69 is held as pending since 25/6/25 and a much higher amount of £1,195.61 held as pending since 26/6/25. This is disgraceful. There have not been any communications from them about the deduction of these monies and we did not cause any damage to the car. Are you able to have these false charges cancelled please? "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 02 July 2025

" As Spains major hire car company they need to up their game regarding customer service!! "

" Had to wait 90 + minutes to check in then when finally collected the vehicle it was a manual when the booking doc specifically said automatic. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by MICHAEL - 01 July 2025

" Better service from numerous other rental providers, our worst experience in 20 years of traveling to Spain "

" Car was under powered, no cruise control, staff on pick up slow, staff in drop off office rude, but drop off inspection ok. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 9

ALMERIA, ES - Reviewed by JENS-HENNING - 01 July 2025

" Auto Europe experience was excellent with very clear details on the various car types, options and prices. "

" Goldcar experience was excellent and good value for money. No issues picking up or dropping off the car at Almeria Airport. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by STEPHEN - 01 July 2025

" I've used Auto Europe for 9 years I have no problems apart from this hire only. "

" The car was in a pretty bad all-round condition. The car was not cleaned with baby sick all over the back seat, and the smell was pretty bad with the heat. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by STEPHEN - 30 June 2025

" Same as above. The whole hire experience was affected by this. I'd even bought excess insurance to cover me against being charged a high amount by the operator but I've never heard of anything like this. If I'd known this would have happened I wouldn't have hired through you. Maybe something was hidden in the small print but there was nothing in any prominent position on your website or in any correspondence to say the car came with no insurance. I'm appalled by this. "

" When I arrived at Goldcar I was informed that I would have to pay €216 for insurance as the car had been hired without any insurance at all. This was a shock to me as I was unaware from any of the documentation sent to me that this was the case. I've hired many cars before and this has never happened to me before. I called your office and was told I had to do it. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MICHAEL - 29 June 2025

" Dreadful "

" Shocking "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 2

PALMA DE MALLORCA, ES - Reviewed by CONRAD - 29 June 2025

" Your extra insurance is misleading as it is not the same as Goldcars full cover. It is only excess car hire cover with some add on's. "

" Pushy counter staff trying to upsell insurance. Said your excess hire insurance was not sufficient. Took so to and firing but she gave up in the end. Wasted time and queues were long. I'd already been misled by your app as regards insurance which was only car hire excess cover and not the full package insurance which I thought it was. I already had car hire excess insurance elsewhere on an annual policy and did not find out yours was the same until I got the paperwork. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by DAVID - 29 June 2025

" Much better than last occasion when with Goldcar too. The person on the desk was rude last time, but all good this time "

" All good except the car had suffered damage on pick up. Not a problem for me but could have for others. The damage was noted by Goldcar info provided so now issue upon return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by MARC - 26 June 2025

" Plamena served me at Palma Airport for the pickup, she gave me all the information I requested and more. The guys at drop off were plentiful and helpful. A real treat and a delightful experience, many thanks. "

" I really can't fault this service and wouldn't hesitate to use auto europe again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by JOHN - 26 June 2025

" Above did not cause major problems but annoying. "

" Only problem was the Corsas condition. It rained overnight so the windscreens where covered in red dust. No water in the washer bottle. Put some water in only for it pour out onto the road. Had to keep a bottle of water inside the car to clean the windows. Also the car was very scratched and battered. It would not pass an ITV so presumably un roadworthy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 23 June 2025

" Queue for collection was far too long. "

" Pretty decent "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ANNE - 23 June 2025

" I don't think Autoeurope should use gold car at all. If they continue to do so they should warn customers about their policy with regard to insurance: you must use theirs "

" Even though we had paid excess with Autoeurope the counter staff insisted we bought their insurance as well or we couldn't have the car The steering on the car was not great. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

SEVILLA, ES - Reviewed by COLIN - 22 June 2025

" The website is good and easy to navigate "

" It was good this time and I got the car I had booked. However, there are times when a small car is not available and I am given an 'upgrade' to a larger car, which I do not book and do not want. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ALEXANDER - 21 June 2025

" The price was reasonable and the booking process was relatively easy. I found that the price had decreased after I made my original booking, and I was able to cancel with no charge and rebook at the lower price. It would be better for me as a customer if Auto Europe monitored prices and automatically refunded the difference if the price decreases. "

" The vehicle was clean and in good condition mechanically, but there was quite a lot of cosmetic damage. Also, while I understand the booking is for a certain vehicle "or similar", I've never actually been given the vehicle advertised - always what I consider to be a lower quality vehicle from the same class. I wonder if some of these issues are related to the booking being done through a comparison site, with Goldcar deliberately offering a slightly lower standard of product compared to direct bookings. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by MARTIN - 21 June 2025

" Competitive pricing, fuss free booking. "

" Gold car staff were very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS PALMAS, ES - Reviewed by STEVEN - 21 June 2025

" no problems "

" value for money great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by DAVID - 18 June 2025

" No "

" Turned out to be rather more expensive than I anticipated with all the all the extra insurance add-ons "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by GARY - 18 June 2025

" The car was a pleasure to drive with plenty of space. We had no problems "

" Pick up and drop off worked fine. The car Mitsubushi Colt was a very nice car too. No problems experienced "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by RICHARD - 18 June 2025

" See above "

" it was disappointing that because of out late arrival my pick up time had passed, which meant that I had to hire a more expensive car from you, and am still awaiting a full refund promised, which I will be grateful for when it arrives "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BRIAN - 18 June 2025

" No hassle unlike other car hire Companies "

" All went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by SADE - 17 June 2025

" I was charged twice for the added insurance for the car. Once from auto Europe online and then I had to pay once I got to the Goldcar counter. They stated that I had to either pay for insurance or pay the £2300 deposit in case. I feel as though I paid way more for the car than what was originally advertised. Unlikely to book through autoeurope again and would just go directly to the car company to ensure that I did not overpay anything as it was not advertised correctly. "

" Queuing to pick up the car took almost 2 hours by the time we got the car. They did not have the key to the original car we were given and then were given another car. There was no walk through regarding the condition of the car before or after, we had to take pictures of the car to ensure that everything was fully recorded and that if there were any accusations then we could contest them with video and picture images. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by DAVID - 17 June 2025

" Very good car friendly staff easy transfer all good highly reccomended "

" excellent service and experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by NORMAN - 16 June 2025

" X "

" Z "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by FEDERICA - 15 June 2025

" The worst ever I don't pay to be treated like rubbish. "

" We were led to believe the office was closing at midnight so we run to make sure to be on time. Once there we queued for more than 1 hour, no discount on the hire which started a day later and Jaimie at the counter was rude. He wouldn't accept my credit card because didn't show my full name but was happy to use it if I took the extra insurance which was nearly €300. My friend's cc was accepted at the next counter... I found another credit card and slapped it back at me because he didn't like the way I presented it. NEVER EVER AGAIN. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by KEN - 11 June 2025

" Easy to book & consistently in the top tier for costs "

" Usually have Goldcar wherever we go. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAN CANARIA, ES - Reviewed by STEVEN - 11 June 2025

" Overall, disappointed with the excessive extra charges "

" On returning the vehicle a small scratch was noticed that wasn't seen on picking up the vehicle. Goldcar then charged me €142.95 for the damage. They have actually taken €192.95 from my credit card "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by JOHN - 09 June 2025

" The long wait in the hot sun was intolerable. Staff were very slow "

" 90 minute wait in the hot sun to get into booking office. Pressure to take extra insurance was intense and expensive "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by MATTHEW - 09 June 2025

" By proxy - I would avoid using a service that partnered with Goldcar "

" I would actively avoid using Goldcar in the future and by proxy would be more likely to book with an alternative provider directly rather than booking through a broker such as yourself. The collection experience was outrageously poor, took 90 minutes and staff were extremely pushy on additional insurance options which I eventually declined. Drop off was manic and understaffed. I would never hire a car from goldcar again. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by BENJAMIN - 08 June 2025

" The online booking process was fine and what I would expect. Not sure based on the experience with the car rental company that I'd use auto Europe again "

" We waited for 2 hours for the rental which was completely unacceptable. The service at the desk was appalling and the car provided not similar to what was booked. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 2

VALENCIA, ES - Reviewed by MARK - 08 June 2025

" We had issues with Goldcar in Barcelona a few years ago. It seems (from talking to other renters) that this is a common ploy. Reasonably priced cars but fraudulent identification of damage that was pre existing. We will never use Goldcar again. "

" The collection was fine although the vehicle had quite a lot of damage on it. We noticed other damages and were advised to 'take a picture'. On return, the operative checking the car in said that there were a number of new areas of damage that would be 'bad news for us'. We pointed out that there was significant damage on the car shown on the check out sheet but that we felt it had£be been comprehensive. He said without proof we would have to pay for these damages and was very unhelpful. Fortunately, I had a video of when we collected the car and it showed the damage that he was insisting were new areas of damage. He very begrudgingly agreed but was obstinate and difficult. Not a good service or experience. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 5

REUS, ES - Reviewed by ANDREW - 07 June 2025

" Aa "

" Aa "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GARY - 05 June 2025

" My MG car was ideal and the Goldcar team provided all the support required "

" My car eqas perfect for our needs. Our rental pick up took place on time and all staff were helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PAUL - 05 June 2025

" To long to wait for the car, over 2 hours "

" Over 2 hours to pick the car up "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MADRID, ES - Reviewed by MARIA DOLORES - 04 June 2025

" Careful with early drop off "

" The car damages were not updated ans took a while to get them update. I did an early drop off because my flight was leaving early and they have charged me for a damage. Without sending me anything about it. I have sent twice written complaints and called several times and after three months no answer. Horrible. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by RUTH - 03 June 2025

" Overall Autoeurope is good. We have yet to see if they will pay back the excess that we have been charged for the marks on the car. However I now understand that these tactics are standard practice from Goldcar and I feel that Autoeurope should not broker for them and should exclude them from the rental choices. "

" The woman at the desk in Barcelona T1 where we picked up the car was unpleasant and pushed hard for us to take their insurance even though we were already covered with Autoeurope. At first she claimed that she would need to block EUR3000 on our credit card although she only blocked EUR1300 in the end. She also threatened us with no breakdown cover and claimed we were taking a big risk not taking her insurance. The diesel car was in very scratched condition and not long into the first journey we discovered it needed the Adblue topping up so we had to stop at a garage and purchase this and work out what to do. On return we were charged EURO500 for two scratches which may have been caused by some cows during our rental. However the state of the car was already quite bad, and they are clearly not repairing any scratches so it is just a scam to take large amounts of money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

MALAGA, ES - Reviewed by IAN - 03 June 2025

" I suggest you keep GOLDCAR under review as one of your companies. I found then quite dodgy. "

" Person that served us at the airport just wanted to sell an insurance products that added around 180 Euros to the cost. They just lied to try and trick / con us into buying something that we didn't need. Other than that, car pick up and drop off all fine and deposit refunded day after drop off. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by MARK - 02 June 2025

" Easy pick up and drop off. "

" Easy pick up and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by RAY - 01 June 2025

" Goldcar say that Auto Europe sell the wrong insurance and as a result the total price doubles when collecting the vehicle. One or both are clearly profiteering and in my opinion dishonest. "

" I had an 80 minute wait to be seen at the reception counter, where I was then charged an extra £214 insurance as they claimed that the policy sold me by Auto Europe wasn't good enough "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by DANIEL - 01 June 2025

" Faultless as usual "

" Counter staff very pushy of their extra insurance despite telling them I have it with auto europe. His attitude completely changed when I insisted I did not want it. He also told me how I had to rate the experience with him, which I did not. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by MARTIN - 28 May 2025

" I booked it through this company, wish I hadn't. "

" I booked the car for about £25, added insurance that took it up to £85ish. Then when I got to the pick up I had to pay another £170 insurance. Never using these again "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by NICHOLAS - 28 May 2025

" Friendly service "

" Good value "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ARRECIFE, ES - Reviewed by PHILIP - 26 May 2025

" I have used Auto-Europe before and so would use you again but I suggest you remove Goldcar from your options. I just pick the cheapest as I need a no frills mode of transport for a few days and transport to/from the airport but I will take more care in future to make sure it is not Goldcar "

" Cheap - and with reason Desk staff at the airport give a hard sell for their insurance even though you have already taken out insurance. Tha customer in front of me had to pay an additional 200 Euros on top of what he had already paid. The guys next to me were declining the insurance but were threatened with an immediate recovery of 600 Euros if the car came back with a 2cm scratch and was very forceful and rude to them,. I was asked for 173 Euros extra and I explained I had insurance but was told that was my insurance but I needed to take out their insurance or they would take a 1000 Euro deposit and they would withhold 600 Euros for any damage, puncture, scratch and take all the deposit and charge more to my credit card up to 3000 Euros if other damage. I declined their kind offer and went to collect my car thinking I would carefully video the whole vehicle for the minutest scratch. This was impossible as my car had obviously not been cleaned inside or out and was covered in damage on every panel. A lot of this damage was not recorded on the sheet I was given so I approached the staff in the car park (Francisco) who told me the paper sheets were always out of date and the damage was recorded on his ipad which he showed me. I took the car but to be honest I was worried the whole trip about leaving it where another car could open a door and chip my car. The car drove erratically so I stopped at a garage to check tyre pressures. The recommended settings were 2.2 bar front and 2.1 bar rear. The pressures were 4.2, 3.9,3.9 and 0.9! When I returned the vehicle Francicco examined the car and confirmed no (more) damage which was a relief but I have yet to get my deposit returned. The hire was remarkably cheap (I thought the cost was a daily rate but it was for 4 days) but they obviously suck you in with a cheap quote and then give you the hard sell on their insurance at the Airport "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by ALAN - 26 May 2025

" I have used your services for year with great success "

" On pick up my Barclaycard was declined several time and after trying to contact Barclays unsuccessfully I was left with no choice but to pay Goldcar with my debit card for full insurance and security for fuel totalling £346.04 I then received an e mail saying a refund amount would be returned to me, but the amount shows nothing. I have emailed them to query this and am awaiting a response. On hindsight I should have called you to get help. I am not impressed with the agent at Goldcar pick up. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOHN - 25 May 2025

" Great "

" Great value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DAVID - 23 May 2025

" The scaremongering is awful and way over the top regarding all inclusive insurance. I do appreciate that they must make it perfectly clear what the potential insurance implications are. "

" Pick up experience awful. Desk lady rude, noting I have not taken full insurance via Goldcar (I had with Autoeurope). Also note that on previous 17 occasions I had not taken their insurance. Hard and rude attempt to scare and sell, must be on high commission rates! Drop off experience fine, no issues. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by KEVIN - 23 May 2025

" Overall quite good "

" More drop off signage required to help return car to correct place "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by RICHARD - 22 May 2025

" Always a Good Experience both with both Autoeurope and Goldcar. I look forward to lots more!! "

" Used many times. Always very good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by DAVID - 20 May 2025

" Overall, car, drop off, staff and booking with Auto Europe was a satisfactory experience "

" Picking the car up was a particular long wait, a shortage of staff appeared to be the problem "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GARY - 20 May 2025

" My car hire was and has always been very good. If you find a problem with a carcafter pick up Goldcar are very good in accepting and correcting the rental record "

" Always helpful on pick up and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by CHRISTOPHER - 18 May 2025

" No problems "

" Friendly staff, very helpful. easy process to get you on the road "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by EUGENE - 18 May 2025

" To Picking up the car and dropping back the car everything when smoothly "

" Everything so easy and everyone was so helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CHRISTOPHER - 12 May 2025

" The continual issue of what CDW insurance do you settle at. Take out additional insurance or leave an extortionate deposit "

" Friendly efficient staff at Barcelona "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JOHN - 12 May 2025

" Easy to do business with. Will use again "

" Having previous experience of Goldcar I waited at Drop Off for someone to check the car. I was ignored and when I asked the office staff they said to drop the keys in the box and wait 15 minutes after 20 minutes no one inspected the car. There were no issues I had no problems but reassurance from a drop off person would give peace of mind. I had to go to airport check in without a Goldcar acceptance. I have had no communication to say all was good. Worrying!! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by FRANCISCO - 10 May 2025

" Very bad experience, because Golden Car makevus very afraid blocking the moneym and saying that thebinsurance paid to Autoeurope doesn't cover anything and they Will charge any expense and It Will be very difficult to recoger the money with Autoeurope. Golden Car was pushing very hard to take their insurance. It was a very bad experience "

" Very bad experience, they makevus afraid because they say we have to pay an experience insurance, because thebinsurance paid to Eutoeurope doesn't cover anything and in case of any problem, they Will charge us everything andvee have to fight with Autoeurope and It Will be very difficult to recoger the moneym It was a very bad experience, I Will not use Autoeurope any more and I Will not recomend to any friend "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GARY - 05 May 2025

" See 3 above "

" Bar having to wait 1 hour to be served my rental was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by FRANK - 01 May 2025

" great price, took additional claims cover, not sure how effective it may have been if needed as Goldcar rep was very dismissive of it "

" focus on upselling insurance, check out of car, staff not interested in brings additional damage to their attention but same staff member at check in went to extra lengths to heck the damage they did not wish to acknowledge on check out "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

GERONA, ES - Reviewed by DANIEL - 30 April 2025

" Easy to checkout car and return. Lovely condition car and no fuss on return. "

" The team member we dealt with (I think his name was Alex; tall blonde male) was super helpful and efficient. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by SIMON - 30 April 2025

" The staff at the pick up desk and drop off were very friendly and helpful. "

" The exterior of the car was covered in flies etc. It had obviously had a quick wash before handover but it wasn't great. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by ADAM - 29 April 2025

" Would definitely hire again from this company "

" Great customer service from goldcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ALEXANDER - 29 April 2025

" Will never use again "

" The people on the desk took nearly an hour to process a single customer. When I reached the counter they demanded I had a physical credit card in my name to confirm the booking. When I tried to book directly I didn't need the physical card. They're scam artists that hate the fact I used a 3rd party booking company "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by BOGUSLAW - 28 April 2025

" Also, I had to wait 5days to get my money back (deposit) "

" There were few things I was not happy with it. Massive qeue at the collection. Only 2 people at the desk. Staff informed me that I may need an extra insurance cover which I overpaid paying double what I already paid. In general comparing your quote (71£ + 130£full insurance) with malagacar.com (117£) means that I have overpaid almost double. Also, Goldcar is taking an extra 170€ of fuel deposit. Car was collected with a cracked windscreen, luckily I overpaid with full insurance, so no hastle. Mainly cost of rental is much higher that the other companies because of missunderstanding with insurance deals. I won't use it anymore "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by PETER - 28 April 2025

" As above "

" The paperwork part of the car hire was very good. Trying to find the car in the airport was an other matter! Better and clearer directions are required - it was a very stressful experience but I eventually found the car. Returning the car was easy but with nobody to check the car i.e. full tank of petrol, any new marks or scratches on the car, I felt a little concerned that I would be charged for things that I had no control over. When I checked my bank statement I could see that I was only charged for the additional excess insurance that I opted to take out. It wasn't a bad experience but a few things could have been better "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by IAN - 20 April 2025

" Read above "

" I hire cars on a regular basis in Spain, fully comprehensive insurance for 1 - 3 days is normally around €40, gold car charged me €90....... never again "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by ALAN - 19 April 2025

" Probably will look elsewhere "

" Very average "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MALAGA, ES - Reviewed by ANDREW - 18 April 2025

" Auto Europe are brilliant. "

" Asked for a check on returning the car but was not offered one. Subsequently I have been invoiced for a tiny scratch which was not evident at the time of pick up or return "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by TRACEY-ANNE - 15 April 2025

" Easy to negotiate website. Nothing is hidden on Auto Europe. One to trust. "

" Straight forward and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ARRECIFE, ES - Reviewed by PAUL - 13 April 2025

" Auto Europe First Class service , ease of use and excellent value , reliable with good back up . "

" Excellent ...apart from desk behaviour at collection . Belligerent attitude regarding insistence I had to buy their 'extra' insurance , refused to accept voucher evidence of Auto Europe insurance entitlement. " if you want the car , you must pay the 212 euros here, today " " they're just a broker , you must have our insurance " unquote . I am an experienced car renter , have used your excellent site as first choice numerous times , never experienced such forcefulness ...anyhow , after a tense few minutes , clearly I wasn't going to agree to the demand , stayed calm and clear , so the 1200 euro credit card block was applied as usual , signed and in our way . Car absolutely fine , documentation on pre existing damage correct , pick up fine , lovely week , drop off straightforward and professional. Credit card unblock very quick which was good . So , Let down only by the desk attempt to bully purchase of unwanted unrequited excess protection insurance . I look forward to returning to Auto Europe next time we're travelling abroad and require a car "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by CHIMANLAL - 12 April 2025

" Gold car must control the temperature in the reception area as it was very hot and had to wait for over an hour to collect keys in the mean time my wife fainted , we were looked after well by the ambulance . Goldcar were very understanding and was able to pick car at later time once my wife recovered . Thank you for all involved. "

" They can reduce the waiting time and offer water as its very hot in the reception area. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by CAMILLA - 11 April 2025

" I'm so thankful to have the support of Auto Europe which I think is a great deterrent to carhire firms making bogus insurance claims as OK Mobility did when I booked directly with them. My £900 excess was taken on returning the car in perfect condition. Thankfully an agent with integrity who I liased with about it, suggested I refer the matter to my creditcard provider, and they took it up & reimbursed me. "

" All very good apart from trying to push their 'peace of mind insurance' and saying the excess policy I'd taken out with ae auto Europe wasn't going to cover me.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PETER - 10 April 2025

" Everything was fine until the isues mentioned above. Any help from Auto Europe would greatly affect how likely I am to recomend you "

" A deposit was taken at the airport of £268.78, I advised the agent that I did not need any additional insurance as I already have an annual policy to cover all rental cars. I have had a payment refunded to my card, but it is only £144.17. I returned the car full of petrol and there was no damage. I have emailed GoldCar and they said they would respond within 14 days. I have had a resopnse in Spanish which I think says they are busy and I need to wait. They still have my money "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by TERRY - 08 April 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NEIL - 07 April 2025

" Despite explaining very explicitly that I did not require additional insurance and that I wished to use the option of preauthorisation, I was charged for Goldcars Relax, at Palma de Mallorca Airport, being initially told that the 200 Euros added to the fuel deposit was a new and compulsory deposit. When I asked them to remove their insurance they claimed that my credit card did not have sufficient funds for preauthorisation. This was not true as £7500 was available. I was clearly dishonesty charged for a product I did not wish and did not require. Neither Goldcar nor Autoeurope have been of assistance when I complained by email. I hire cars in Europe several times a year but will never use Goldcar or Autoeurope again. Feel free to publish this review. "

" Despite explaining very explicitly that I did not require additional insurance and that I wished to use the option of preauthorisation, I was charged for Goldcars Relax, at Palma de Mallorca Airport, being initially told that the 200 Euros added to the fuel deposit was a new and compulsory deposit. When I asked them to remove their insurance they claimed that my credit card did not have sufficient funds for preauthorisation. This was not true as £7500 was available. I was clearly dishonesty charged for a product I did not wish and did not require. Neither Goldcar nor Autoeurope have been of assistance when I complained by email. I hire cars in Europe several times a year but will never use Goldcar or Autoeurope again. Feel free to publish this review. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TENERIFE, ES - Reviewed by DAVID - 07 April 2025

" ongoing nightmare any help from yourselves to sort this mess out would be much appreciated "

" gold car have said they are charging me 122 euro for a puncture although 50 euros shows as a fuel penalty charge. As I only drove for 30 minutes before the puncture I should think I used very little fuel. They have taken over £1300 from my bank account causing havoc with my direct debits and a further £1300 hold on my credit card "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by NICOLA - 06 April 2025

" Great price and super experience "

" Bigger car than I wanted so hard to park but good car otherwise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 04 April 2025

" Always get the cheapest/best deals. Never use any other company "

" Free upgrade to a performance SUV which was almost new. Excellent for the price paid "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JOSEPH - 03 April 2025

" Speedy check in and check out. "

" Speedy check in and check out. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BRYAN - 29 March 2025

" Auto Europe provided a very good price & Goldcar a very good service. Both as usual - both highly recommended. "

" Auto Europe provided a very good price & Goldcar a very good service. Both as usual - both highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JASON - 29 March 2025

" Overall good but the Goldcar counter at Malaga was extremely busy and also hard sell to sell insurance which I had already purchased via autoEurope. "

" Despite taking full insurance with AutoEurope they tried for a long time to sell me a very expensive insurance on top. They insinuated that my autoEurope insurance would not cover me properly. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by LINDY - 28 March 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TENERIFE, ES - Reviewed by ALAN - 26 March 2025

" I am not qualified to make recommendations to people as their expectations and standards may be different to mine. "

" I am not qualified to make recommendations to people as their expectations and standards may be different to mine. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by MARIA TERESA - 26 March 2025

" Experience varies according to the staff at the counter and the car park. "

" My experience this time was completely different from that in November. This time the counter staff were grumpy and the car park staff friendly and efficient. In November it was the other was round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DAVID - 23 March 2025

" Excellent "

" Excellent car rental. Very good price. Always use you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by ADRIAN - 23 March 2025

" good price, efficient. "

" car could have been cleaner at pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by EVERARDUS - 21 March 2025

" Auto Europe should check the above and advice persons like me versus GoldCar in the meantime I am another 100 euro out of pocket !! "

" I was asked to insure my car explained it had been insured via a creditcard and via Auto Europe however none of this was right according to Goldcar. I simply did not get my car without the additional insurance at 100 euro's "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MICHAEL - 20 March 2025

" All the staff were very helpful and did the job of checking out the cars quickly and with a smile on there faces. "

" WE came we picked up and we went. No problems at front or back of either rental agreement. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by KEN - 19 March 2025

" Easy to find, easy to book. "

" When car dropped off last time (November) the person went round the car twice to ensure no further damage had been done, I then got the all clear by email. This time the person did not even look at the car, simply took keys from me & said all was ok - I could have bashed the back end in! Needs to be more consistency when returning car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by KIERAN - 13 March 2025

" We had no issues with the booking of the car that went well, but see our comments above. "

" Not happy, when we went to collect our car, the counter staff said we should take out additional insurance to cover the 3k access. We pointed out that we had been covered with autoeurope. Gold car said it was up to us, but in their experience, you would not pay out, and we would be 3k out of pocket if we had an accident, so we took the additional insurance. We said are you sure about this, and they said we would not get our money from you. We felt like we were being pressured into buying the insurance by making out you were untrustworthy. They said never book with a broker go direct to gold car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by CSABA - 12 March 2025

" Easy to book good price "

" Counter staff friendly but offer extra insurance which have already "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by WILLIAM - 09 March 2025

" Always helpful "

" Every time I use gold car there is an issue, this time they tried to tell me that daily mileage allowance was only 120km whereas published allowance is 350km, so they wanted to charge me extra !!, also drop off was a disaster, lady serving me came to the car to check over and then just disappeared!!. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 5

MALAGA, ES - Reviewed by MICHAEL - 06 March 2025

" all said above. "

" Very good did what was required got the car sorted and out after the paper work was done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS PALMAS, ES - Reviewed by DAVID - 05 March 2025

" Okay experience "

" May be a Grand Canaries return issue, but finding the location of the Gold Car return office initially easy but when in a crowded under ground parking area with route restrictions, proved a challenge, which I would like to have avoided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IAN - 05 March 2025

" Typical car rental insurance scam "

" I thought I'd bought full insurance from you but goldcar said I hadn't had to pay over 200 euros for a zero excess policy "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FUERTEVENTURA, ES - Reviewed by RICHARD - 03 March 2025

" Five days after returning the car I still have not had my deposit returned. So I am not happy with GOLDCAR "

" Five days after returning the car I still have not had my deposit returned. So I am not happy with GOLDCAR "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 27 February 2025

" Desk staff tried to make me sign for insurance I already had. No service to show where the vehicle was. Extraordinary behaviour when dropping the car off. "

" Car wasn't clean. Dropped the car off and they tried to accuse me of damage to the car I didn't do. The inspector walked up to the vehicle and went straight to a very slight scuff under the passenger front bumper which you'd have had to lie on your back to see. He already knew the scuff was there!!! I complained to the office and as he walked away he started laughing. Appalling behaviour!!! I asked to see a pic of the car before The damage was done but they had no evidence. It was basically an old scuff mark that they try and rip people off with "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 3

ALICANTE, ES - Reviewed by DARREN - 25 February 2025

" I will never use Goldcar again. "

" The vehicle given to us had an extensive amount of damage/scratches so we comprehensively videoed all of it upon collection. We have previously been advised to take photos and videos of any damage. By the company. On return the vehicle was soaking wet but the staff member went straight to the bonnet and shone his torch and began wiping the water and honed in on a single scratch. He was adamant that this scratch was new we had video footage showing the bonnet which showed several scratches all over the bonnet and some were far worse than the one he identified. He claimed they had no record of any scratches on the bonnet which was clearly incorrect from the video taken at the time of collection. He claimed that we shouldn't have taken photos or videos as it's not accepted and we should have got a staff member to record it. Going against previous advice. He was quite forceful but then upon studying the video again he changed his mind and said he wouldn't put it through after all and made a big thing as though he was doing us a big favour. We have since had an email telling us we went over the allowed mileage and they had charged us a small fee. Again this was incorrect the dates clearly show we had the car for 5 days but they had incorrectly recorded it as 4 days. This company have shocking customer service and I will never use them again. I have used them several times prior to this and thought that the bad reviews they get were maybe a little harsh.However I strongly agree with all of them now. A terrible company. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 2

MALAGA, ES - Reviewed by DAVID - 25 February 2025

" Very easy to book, smooth from start to finish. I have already booked again for May. Thanks "

" Thank you "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by CHRISTOPHER - 18 February 2025

" We parked in our garage throughout the retail period. We parked in car parks away from other cars as much as possible. We do not remember ever hitting a curb. On return of the vehicle the gold car checker focussed on finding marks on the rims of tyres passenger side. It seemed strange that he went directly to this area. We have been charged a repair fee which we will claim on the Auto Europe insurance we took out. "

" At collection we were pressured to take expensive insurance. We were told that there is no point taking our own pictures as they would not be valid in event of a brain. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by PHILLIP - 18 February 2025

" Always helpful staff, pick.up easy and drop off was fine. Have already booked my car for Faro with Goldcar. "

" Pick up office now back in the terminal. 20 mins walking to the car park, where the office was in December, was a waste of time. A sign in the airport would be helpful. Apart from that a great experience super Kia Sportage hybrid and no issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by MICHAEL - 16 February 2025

" Easy site to use and very good communication. "