Auto Europe
- North America
- Central America
GOLDCAR TURKEY CUSTOMER REVIEWS
- 5.1
- 4.2
- 7.5
- 5.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GOLDCAR TURKEY Car Rental Reviews
Average Rating for Goldcar :
IZMIR, TR - Reviewed by ALAN - 11 November 2022
" Everything went well and have used many times before in Turkey.Highly recommend and will definitely use again "
" Good reliable company based at airport.Staff friendly and helpful.Accommodated late change of plan "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BODRUM, TR - Reviewed by TOCHUKWU DOUGLAS - 23 October 2022
" No issues so far with autoeurope "
" We purchased full insurance through autoeurope. However goldcars refused to give us the car unless we purchase full insurance again, that was extra £50. The vehicle had dents and scratches all over, which was highlited to the officers where we collect the car, their answer was that is ok as we are fully insured. Thank goodness we took a video of the condition of the car on collection, as shortly after we dropped the car off, we received an email from the insurance as they tried to claim we had dented and scratch the car. When we dropped off the car, as it was after hours, we were meant to drop the key in a key box. Someone approached us and asked for the keys saying they can park the car for us and drop the key (confirmed scan). Also, a day later, they claimed we have not returned the car with a full tank, fortunately we had taken a picture of the dashboard showing a full tank and kept the receipt for filling the tank just prior to drop off. I have noticed a £13 charge on my account from goldcars, no explanation, which I will have to call them tomorrow for an explanation. In conclusion, avoid them, but if you must use them make sure you protect yourself by keeping solid evidence of every little mark on the car. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 2
BODRUM, TR - Reviewed by PAUL - 30 September 2022
" If you can organise return of the deposit I will revise this to 10/10 - everything was very good apart from holding on to the deposit "
" We haven't yet received our TL1200 credit card deposit back from Bodrum Goldcar. We were told when dropping off the car the refund would be automatic. We returned the car with a full tank and in perfect condition and so far no deposit returned. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by MOHAMMED RAFI - 11 September 2022
" It was a pleasure to hire from gold car its a wonderful company "
" Its a very good company and service staff is very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by TIMOTHY - 07 September 2022
" Useless 3rd party. Will book direct in the future. "
" Rental counter shut on arrival. Then refused to rent the car to us unless we took £90 insurance. Bordering on fraud? "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by MARK - 24 March 2020
" Bad experience and bloke in office not a bit helpful. "
" After arriving in teams of rain and finally finding the office we were told we couldn't have a car as we were using debit card, although you were quite happy to let me pay with one, so l assume you will return my money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ANTALYA, TR - Reviewed by NING - 03 January 2020
" The car itself was ok, not exact the brand that we should had, but it was a similar one which we accepted. The Gold car counter staff in the airport was rude, very pushy to buy his insurance, although we insisted we had bought full insurance online when we booked the car, he threatened the insurance we bought was rubbish and useless. We had paid for the insurance and the car together from Auto Europe. Why was the insurance useless? So we refused to buy his insurance, then he gave us all documents in Turkish to sign in every page. We requested an English version, and he said there was no English, only in Turkish Language-he said this was their company policy! We had very unpleasant and uncomfortable experience with this staff, otherwise our Turkey trip was perfect- most people in Turkey. I just want to ask: Is your insurance useful ? If yes, why this gold car staff said it was useless and pushed us hard to buy his insurance? "
" Please read our comments before you consider to rent a car from Gold car : The car itself was ok, not exact the brand that we should had, but it was a similar one which we accepted. The Gold car counter staff in the airport was rude, very pushy to buy his insurance, although we insisted we had bought full insurance online when we booked the car, he threatened the insurance we bought was rubbish and useless. We had paid for the full insurance and the car together from Auto Europe. Why was the insurance useless? So we refused to buy his insurance, then he gave us all documents in Turkish to sign in every page. We requested an English version, and he said there was no English, only in Turkish Language-he said this was their company policy! We had very unpleasantand uncomfortable experience with this staff, otherwise our Turkey trip was perfect- most people in Turkey were very kind and would offer their help to foreigners if they need. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ANTALYA, TR - Reviewed by KALPESHKUMAR - 31 December 2019
" Not enough clarity on insurance "
" Pleased with pick up & drop off process, car quality. Disappointed to be asked to buy additional insurance in spite of having full insurance from Auto Europe. May be not enough clarity from Auto Europe about the insurance provided to me. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IZMIR, TR - Reviewed by REZA - 04 December 2019
" Terrible, wasted my time with you. "
" I was very disappointed with this service, I didn't even take the car and I was refused the refund so I ended up renting from a different place just next door where they were friendly and helpful. Never renting with this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BODRUM, TR - Reviewed by GRAHAM - 29 October 2019
" all good but the extra insurance problem "
" i had paid for full insurance when i booked . but they asked to pay again 700tl i did not take it "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ANTALYA, TR - Reviewed by GILBERT - 28 October 2019
" I was pleased when the AE person said "thank you for calling. You have full insurance. They shouldn't be pressuring you. Would you like me to speak to the Goldcar agent.?" Absolutely since he won't take no as an answer from me. "
" The Goldcar counter staff person at Antalya airport was devoid of customer service. He tried to pressure us into taking additional insurance even though I had purchased zero excess with Auto Europe when booking. I phoned AE to confirm that I had zero excess. The AE agent spoke to the Goldcar guy to say he shouldn't pressure customers into taking their insurance. He said he wasn't pressuring. I certainly felt pressured! The outside where we picked up the care was very good - couldn't believe they were in the same company! Return was mediocre. Even though it was during their office hours, there was no one there at the time. We waited for a while and eventually a Goldcar rep came. He checked the car, said OK and cleared it on his tablet. I asked for a signature to indicate that it was returned satisfactorily. He very relectuctantly scribbled his initials on my check out form. I am used to getting a receipt that shows returned OK. Especially with the first rude guy, I didn't trust Goldcar not to come back and say there was damage to the car. I would not recommend Goldcar at Antalya airport. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
IZMIR, TR - Reviewed by SAMAN - 22 October 2019
" I would like to make a complaint regarding this to your company and specially to Goldcar. Furthermore, I would like to get back the money I spent on the Satnav that did not work and the £35 I spent finding the address on Google with my phones data. Depending on the outcome of my complaint regarding the Satnav I may or may not recommend Auto Europe. "
" On Saturday 12th of October we arrived at Izmir airport in Turkey and we went to the Gold Car counter which was in another terminal and since hardly anyone speaks English it took us more than half an hour to find. It would be useful to put the full address of which terminal the desk is located instead of only putting down the address as "desk in terminal". On arrival at the the desk we got the paperwork and we needed to pay for the car seat and the Satnav. The person behind the counter also asked if we require insurance which I said no. He then took out his mobile phone and showed me a photo of two very small scratches and said if you don't have insurance and the car gets scratches like these we will charge you 1000 tl (£150). I thought this was too much, however I did not want to take any risks. I was handed over the contract. The one for me to keep was in English and the other one for Goldcar in Turkish. I was told to sign the one in Turkish. No matter how much I told the person behind the counter that I didn't understand what I will be signing they said that the Turkish one is the translation of the English one. I think this is wrong as the Turkish one could be anything as I don't understand Turkish. I think most people coming from other countries don't understand Turkish, therefore your representative behind the counter should understand English and should give an English version to us to sign. I signed the documents since I had paid for the car and me and my family were very tired. We went to the parking to get the car. The person in charge showed us a few options for the child car seat. All of them had biscuit and crisp bits in them which the company had not even bothered to shake off. Some of the child car seats had chocolate marks on them. I chose one or two that only had biscuit and crisp bits so I could shake off but the guy showed us that they did not have belt to buckle my child. Therefore there was only two options left that had chocolate marks. I asked what's the point of putting the seats that don't work and asking me to choose from them. Unfortunately the guy did not speak a word of English. He put the car seat inside the car and I put my child in it and tried to fasten the seat belt. I could not fasten him since the seat did not have the lock at the bottom in order to fasten the belts into. I called the guy and showed him that. The guy took the car seat and brought a clean child car seat that was hidden in his office and was not in the options he showed me. Anyway, we got the address and I asked the guy to show me how to put the address in the Satnav since it is different in Turkey how the put their address in comparison to the UK. No matter how much he tried to put the address he could not do it. Finally he said that he has put the town we were going to (Kuşadası). We sat in the car and we started to go towards Kuşadası, at the same time I was thinking what do we do when we reach the town and how do we find the address of the hotel in Kuşadası. As we went outside of the airport the route to the town on the Satnav suddenly went away and I didn't know which way to go. It was at that time that I could not take it anymore and at the first roundabout I turned around and went back to the airport and went to the main desk that I did the contracts. I told your representative behind the counter that I don't want the Satnav since it doesn't work. The guy said that he cannot take it back. Please be aware that from the time we got the car to the moment I arrived at the desk it didn't take even 20 minutes. I told the guy to put the address in the Satnav and he replied that he doesn't know how to work with it and to go back to the other guy that hands over the cars. I told him that he could not put the address of the hotel and could only put the town we are going to. He phoned his colleague and confirmed what I told him. He then told us that Kuşadası is a small town if we go there we can search for the hotel and it would not take very long. Hearing this after approximately 2.5 hours after the flight has landed with a tired family which includes a 1.5 year child was devastating and humiliating. No matter how much I argued with the guy ( who did not speak English very well) it was pointless. He could not understand how we cannot go around in a town 1.5 hours away from the airport in search of a Hotel at 12:30 midnight with a 1.5 year old child. He kept saying that the town is small you will find it. After half an hour of arguing that I don't need this Satnav because it's not showing me the address and that for the same price I can get a SIM card for my phone with data and find the address on Google he searched on the internet and came back with an address and told me that this is the correct address and I should pit that in the Satnav. I did as he told me and it showed a route to an address in Kuşadası. We went towards the address and reached it after 1.5 hours. However, when we arrived there was a row of houses with a security guard. I told the guard that we had reservations at the hotel and the guard that did not speak English told us "No Hotel". It was at that time that I found out that this is a wrong address that we have come to. I showed him the address we had and he moved his hand in a motion that indicated far away. At that time I took out my phone and spent £3 per 1 MB of data, put the address in Google and went to the address. We arrived in half an hour at 1:30am with a tired and hungry wife and child having spent £35 of data. I put the Satnav in the dashboard and never used it since. I called your company the next day and spoke with a very nice man who asked me to send an email to this address. I do not know why Goldcar representative behind the counter could not take back the Satnav and had to put me and my family in such a situation. I am not happy with your services especially since my wife and child had to experience this. Because of this experience we were very tired and as a result did not enjoy the next two days of our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ISTANBUL, TR - Reviewed by WALID - 18 October 2019
" We had to wait 3 hours at the airport across from the rental office because the refused to release the vehicle 3 hours early. They explained to us that Auto-Europe is the only way they can do it. We contacted your offices and you unfortunately also told us that changing the pick up time is not possible. No more rental from your company and that was my first time going through you. "
" I was charged for fuel when I returned the vehicle full. The fuel charges where supposed to be a hold rather than a charge. But they have charged me anyways. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ANTALYA, TR - Reviewed by GERALD - 18 October 2019
" Horrible! "
" I was extoterd (1 ) wascharged double the amount quoted on your website. (2) on top of the extra insurance I was asked to pay for fuel deposit (3) within minutes of dropping off the vehicle in the that condition I recieved it in I was debited for fuel! Extortion at the very least would not have carried on with the hire had I not paid upfront on your website. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by ROY - 10 October 2019
" just would not use again "
" got charged more when we arrived when it said it was all included online ,still waiting for petrol refund and would not get one from airport again would get one in resort "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by DARREN - 20 September 2019
" You should be aware of some rental car company's bad practices "
" After i had collected my baggage i walked to the gold car desk to collect my car on booking in i was informed, even though I had paid for the extra insurance that i had to pay more money out because if i had a accident i would have to pay an access if i didn't get a police report. But getting a police report for a accident is almost impossible. I felt like i was been pressured into paying more money out so if i had a accident i didn't have to pay the access. Then when i had sorted the paper work out i was told i had to wait outside at the taxi rank to be picked up and taken to my car. Never again will i use goldcar and i will do my best to let everyone know on social media. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 9
IZMIR, TR - Reviewed by KHALID - 14 September 2019
" Dissatisfied "
" Staff were rude and unprofessional! Saying they can keep me waiting for 5 hours if they don't have cars! Starting shouting and their conduct had zero customer service attitude "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BODRUM, TR - Reviewed by EMAD - 22 July 2019
" Very Bad experience with this company "
" The worst company And I will never recommend "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
IZMIR, TR - Reviewed by TUGBA - 19 July 2019
" The choice of staff. "
" The Staff at YouTube counter at the drop of was rude, unfriendly and respect-less. First he raised his voice regarding the fuel station we took which was 20km far from the airport. We are tourists and obviously we don't know the closest fuel station bearing in mind that 20km is equal to 3 litres of Diesel if not less than that. Secondly we asked him politely to help us take out our luggage because we were two girls and it wasn't easy for us to take it out. His response to that was in a arrogant and unfriendly way that this wasn't part of his job description. My whole family was renting at gold car but unfortunately that will never ever happen again. This was my worst experience ever! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BODRUM, TR - Reviewed by BRIAN - 09 July 2019
" See above comments. also, it shoud have been made clear that when pickup is shown as "in terminal" it may mean, for Bodrum, at the domestic terminal, which is in another location, albeit not far away. It also requires baggage scan to enter the domestic terminal to reach the Goldcar desk "
" My voucher from yourselves indicated that cost of additional driver would be 20TRL per day (max 60TRL). Goldcar would not accept this and I was forced to pay for the full 14 days. The limit of three days payment was one of the reasons I chose to book through Auto Europe so I would like an explanation and, ideally, a refund of the extra cost. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9