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GRAN CANARIA CAR HIRE REVIEWS
Car hire reviews in Gran Canaria
The small, almost subtropical island of Gran Canaria is the perfect place for a motoring holiday at any time of the year. With its verdant valleys, soaring mountains and long sandy beaches, it's a place of exceptionally beautiful scenery interspersed with large portions of protected nature reserves blooming with endemic flora. Here you can drive through tiny whitewashed villages where the pace of life hasn't changed very much since the time of Franco, and carrying on into the island's lush green laurel forest interior you can easily forget you're less than 300 miles away from the Western Sahara. Las Palmas, the island's capital, has many interesting sights and is normally the first port of call for most first-time visitors. With its twin belltowers dominating the city's skyline, its 16th-century cathedral is a striking example of Canarian architecture stretching back hundreds of years, while the Diocesan Museum in its south wing features a rich collection of rare religious art. Now a fascinating museum, the nearby Casa de Colón is the house where Christopher Columbus stayed before discovering the New World. Set in a beautiful valley a few miles outside the city, the Jardín Botánico Viera y Clavijo offers visitors the chance to really relax in a gorgeous botanical garden filled with native Canarian flora. Covering around 580 square-miles, Gran Canaria is a relatively small island that's ideal for discovering by car. Its enchanting south coast is one long stretch of golden, sandy beaches lined by world-class holiday resorts. The Maspalomas sand dunes on the island's southern tip are one of the most unforgettable natural sights in the whole of the Canary Islands.
When you book a car hire in Gran Canaria with Auto Europe, you are guaranteed the widest choice of vehicles on the island. Whether it's a few days of relaxing on the beach or an extended road-trip high into the mountains of Agujereada and Nieves, we can always find you the most appropriate vehicle for your journey. And by working with all the world’s leading car rental companies, as well as the most reliable local suppliers operating on Gran Canaria, we are in a position to provide you with the cheapest prices on the market. Auto Europe currently offers more than 28,000 pick-up points in over 190 different destinations worldwide, including Gran Canaria Airport and many other key locations all over the island. When renting a car abroad, it's always useful to know what others thoughts of their recent Auto Europe vehicle rental experience, so why not scroll through the comments in our Gran Canaria car hire reviews section below for added peace of mind.
AUTO EUROPE GRAN CANARIA, SPAIN Car Rental Reviews
Average Rating for Auto Europe Gran Canaria:
GRAN CANARIA, ES - Reviewed by GLENN - 20 September 2025
" Need to sort this problem out with europcar "
" Took out full insurance with autoeurope. But when you get to europcar desk they say my insurance is not reconised with them. They say if you dont take out there insurance which cost another 250 euro your could be liable for up to 6000 euro its a con to make you pay more, .But make's you worry while you are away on holiday what you have signed for "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by ROBIN - 23 June 2025
" Lovely 7 seater and clean. Not a bit scruffy like some we have encountered before. "
" So easy from sart to finish. Offered insurance extra cover straight away. Child seat and collection was simple. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STEVEN - 11 June 2025
" Overall, disappointed with the excessive extra charges "
" On returning the vehicle a small scratch was noticed that wasn't seen on picking up the vehicle. Goldcar then charged me €142.95 for the damage. They have actually taken €192.95 from my credit card "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by OLIVER - 10 June 2025
" The service was okay but the boot space in the Audi was less than a BMW X1 and the final charges felt like a bit of a hijack. "
" The charge for a child seat was ridiculous - nearly €80!! Had they added a 16% 'location charge' to the final invoice. This should have been included in the original quote. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by HOWARD - 01 May 2025
" Poor "
" We were disappointed that we had paid an extra £50 for extra insurance with you only to find that to get full insurance through. Click was an extra £150. On top of what we already paid. Absolute rip-off. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by BARRY - 12 March 2025
" Please see box Nos 3 "
" I arrived late at car hire desk to be told ; 1/ The car I'd paid for had gone, rented to someone else. 2/ I would have to pay full price £200+ for another car. 3/ They could not give me a refund. Or money off another hire car. 3/ UK office was closed. No one around. 4/ Next day I spoke to UK office to be told they could do nothing to help me.They said wait till March 9th or 10th and then doesk to customet service . 5/ I have raised a dispute with Santander credit card. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by WILLIAM - 05 March 2025
" I had to claim o the excess cover insurance, It was payed as soon as I managed to get all the information together "
" The pick up was very smooth - except there was no accident form in the car and the hire details were sent to a mis typed email address meaning I had no info or help when the car was reversed into. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MICHAEL - 16 February 2025
" See above, I'm sorry but I do not make recomendations "
" Sorry I never make recomendations. The collection was not bad, I was 5th in the queue, so had to wait. Carcwas in good order, however the air-conditioning was very poor, probably needs a gas recharge. Hand back was efficient and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by ADRIAN - 04 February 2025
" Good enough Car really needed a service "
" Quick st counter excellent upon return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by ALISTAIR - 07 January 2025
" Easy pickup and dropoff "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STEPHEN - 07 January 2025
" The office is too far away from the terminal in las palmas. The extra insurance i was charged was not expected when I had already paid for full cover. Worst car hire I have ever used. "
" The "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by TREVOR - 05 January 2025
" . "
" everything was fine as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by SHARON - 02 January 2025
" Speedy and efficient check in service, vehicle received was better than expected with very low mileage. No issues during rental. Again speedy and efficient return service. "
" Great from start to finish "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by CSABA - 14 December 2024
" I always use top car in Gran Canaria "
" The staff is very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by TEPPO - 28 November 2024
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STEVE - 23 November 2024
" No further comment "
" Very poor pickup, over an hour for them to find the keys to the car after we had gone through the very slow process at the desk. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by MARK - 13 November 2024
" Car was ready for us as soon as we arrived. "
" Easy to collect and drop off car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KEITH - 03 November 2024
" Very good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by SIMON - 23 October 2024
" Apart from No. 3 above, an excellent experience "
" When collecting the car, there was only one unfortunate staff member, who was clearly overworked, with several customers forming a backlog. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PETER - 20 October 2024
" No Problem with Auto Europe, just a problem with Gold Car "
" On returning the car, a lady from Goldcar inspected it, she said there is a mark on the wing mirror, and we will be charged £30. She asked if we had photos of the car when we picked it up, I said yes and went through them. Unfortunately they did not cover the drivers wing mirror. I asked if she had a cloth to wipe the wing mirror, she said no, so I started to rub the mark away with my fingers, it did not go all the way but you could clearly see it just needed a good wipe. We were in a rush to get our flight so I had to sign and agree that there was a mark, in the meantime my wife had completely wiped the mark away. I showed the lady from Goldcar and she agreed the mark has gone, she tried to reverse the charge and made a call, but she said I needed to fill a form in and call a number on the rental agreement to claim the charge back. I called and was told to send an email to and explain, Have done and had no response, sent a second email 7 days later, and still no response 7 days after that one. I would not use them again. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by DEREK - 30 September 2024
" Always good value for money, efficient service, good customer support when I emailed that flight was delayed. AE contacted hire company directly. "
" Overall good experience after the initial confusion of inaccurate and unclear directions from airport to pick up office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by PETER - 23 September 2024
" Good value overall "
" Efficient pickup and drop off procedures "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by THOMAS - 22 August 2024
" Very smooth hire car experience. Will definitely recommend AutoEurope and will use again without hesitation. "
" An excellent experience - lovely car in perfect condition and the pick up and drop off was very easy. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by LOUISE - 09 August 2024
" Simple easy pick up and drop off with car close by to airport "
" Simple easy pick up and drop off with car close by to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by GRACE - 02 August 2024
" An utterly dreadful experience. I provided my flight information which wasnt passed onto the hire car company and as a result my car was sold to another customer and no replacement available, Rental company said it wasnt their problem and when I called the emergency autoeurope line your advisor said it was my fault for including wrong time. I had provided my flight info with exact times when my flight landed which was included on my rental voucher so why was this not passed on? I would never use your company again and will be advising anyone I speak to not to use your company again. "
" An utterly dreadful experience. I provided my flight information which wasnt passed onto the hire car company and as a result my car was sold to another customer and no replacement available, Rental company said it wasnt their problem and when I called the emergency autoeurope line your advisor said it was my fault for including wrong time. I had provided my flight info with exact times when my flight landed which was included on my rental voucher so why was this not passed on? I would never use your company again and will be advising anyone I speak to not to use your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by SIMON - 24 July 2024
" Overall a good experience, quick pick up and easy drop-off. No issues other than it not being the car I ordered. "
" On the whole, it was very good. Didn't get the car I ordered "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by DAVID - 09 July 2024
" A bad start, they didn't seem to know what they were doing. A bit hard to find - some directions would have been useful. Having said that the car was (eventually) ok; the drop off was very easy & efficient. It was also very cheap. I've used Auto Europe many times and would recommend but on this occasion, Turisprime was not a great experience. "
" Car was absolutely filthy when picked up had to be "washed" so that we could pre-inspect for existing damage. Also, photos emailed at pick up were of a different car, had to go back to the office to sort out. They took 2 x deposit on credit card (discovered later). "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
GRAN CANARIA, ES - Reviewed by KERRICK - 07 June 2024
" Very good service. "
" Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by SEAN - 06 June 2024
" Car was good no problems, good on fuel, the language of the display took some find out how to change to English, but manage to work it out. "
" Very Friendly staff, they could have given more information about the condition of the car, was not really happy to discover that the vehicle we had hire had damage to the rear bumper, if this was explained to us I would have asked for a different car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
GRAN CANARIA, ES - Reviewed by ZIRAK - 06 June 2024
" I was surprised when I arrived at Goldcar to find out that, despite paying for insurance, they still required a deposit. They advised me that the additional cost covered their own insurance, which was unexpected. It hadn't been clear that I was paying for insurance through Auto Europe. I would have preferred to arrange it independently on an external website, which likely would have been more affordable and provided coverage for an entire year. This lack of transparency from Auto Europe was frustrating. "
" The team were fine, the car was aged and had a number of marks and dings everywhere and probably should be retired.. The car seat process was a pain and I was not aware of the cost beforehand (€80 seems excessive when I paid €30 for the car??) "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by CHRISTOPHER - 27 May 2024
" Autoeurope great as ever. Had the car for an almost embarrassing price for a week. Ease of booking and modifications is key to repeat business for me along with the best prices. "
" Only 1 staff member on pick up so had to wait approx 45 minutes to pick keys etc up. No staff available on return of car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by KEITH - 24 May 2024
" WRONG PROVIDER ON FEEDBACK REQUEST. IT WAS HERTZ, NOT THRIFTY! "
" It was not Thrifty, it was HERTZ "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by GIOVANNI - 12 May 2024
" Very satisfied loyal auto Europe client "
" Quick pick up at airport counter. Top range Mercedes car with full kasco insurance at an amazing price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by IAN - 30 April 2024
" See above "
" No queuing, good car, simple handover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ANDREW - 10 April 2024
" Easy to book and amend as plans change. "
" We waited 90minutes in the queue to collect the car. A total nightmare. Check out staff asked for lots of details they must have already had - name, address, email, phone number etc and took a very long time to process any new cars. Tital nightmare late at night with 2 small children in tow. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by CHRISTOPHER - 27 March 2024
" Would instantly recommend to friends and family, the only thing I would add is DECENT map so excursions from our resort can be planned. "
" Staff great, very efficient and took less than 30 mins before we were out of the airport. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARTIN - 20 March 2024
" Didn't realise we had to pay 1,295 euros deposit. Luckily we were in the position to pay. "
" Vehicle's drive shaft snapped, left stranded for hours, but recovery picked us up and took us back to Las palmas Airport. New vehicle supplied. But we've been charged 154 pounds for what we don't know. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by JEREMY - 17 March 2024
" When I collected the car and presented the voucher you issues, the staff were not very clear but advised I needed to make two payments which would be refunded later. One payment has since been refunded but the remaining one (£201) has not. I have emailed Goldcar twice but have not received a response. I am seeking to recover this cost from Goldcar, but am very disappointed in their service. "
" When I collected the car and presented the voucher you issues, the staff were not very clear but advised I needed to make two payments which would be refunded later. One payment has since been refunded but the remaining one (£201) has not. I have emailed Goldcar twice but have not received a response. I am seeking to recover this cost from Goldcar, but am very disappointed in their service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by JOHN - 17 March 2024
" Excellent and easy to arrange. I have now used Auto Europe on many occasions and always found them first classs. "
" Very efficient and friendly staff. Collection and drop off was the easiest and quickest I have experienced with any rental company. Car was in as new condition and spotlessly clean. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by LEE - 12 March 2024
" Your staff were excellent and very helpful, especially Ely on the desk. Completely satisfied. Also great value for money. "
" The customer service was excellent from Ely at GoldCar Gran Canaria. A pleasure to deal with a friendly, professional and super efficient representative. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by DAVID - 12 March 2024
" Dollar signage not clear at airport as part of Hertz "
" Dollar signage not clear at airport as part of Hertz "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by PETER - 05 March 2024
" Great car very friendly staff, overall a good experience. "
" Drop off was a bit challenging as I was given no instructions how to access level -1 or that I could use car park 1 to drop the car off, so had to make a phone call after parking in car park 1 to ensure we were in the right place. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by LORRAINE - 05 March 2024
" When the vehicle was returned I mentioned the fact that there was no windscreen washer fluid and the member of staff did not seem interested in the slightest - there was no apology whatsoever, and she didn't even make a note of it, so I suspect that vehicle went out for hire again without it even being addressed! "
" We collected our keys from the airport desk and went to find our car in the basement car park. Unfortunately the vehicle was boxed in on all four sides, so clearly was not ready for collection. When we alerted a member of staff to this predicament, all he did was push the car in front out of the way. He did not offer to get the car out of the space, nor did he offer any handover explaining the vehicle/controls. (This was not the case in February 23 when we hired with you previously - the handover then was faultless), which is why I was rather disappointed this time round. More importantly the vehicle had NO WINDSCREEN WASHER FLUID. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by PAUL - 03 March 2024
" Great staff treatment when I returned the car due to the tyres. I would avoid being upsold at the counter if you can Good value hire, the cars were quite well used but ok. "
" The car was actually provided by Hertz in Gran Canaria. The original car was an upgrade which I was convinced to buy at the counter for €21. It needed to be returned as the tyres at the front were dangerously low on tread. Hertz were great and the car was replaced. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by EDWARD - 01 March 2024
" See comments in section 3 above. "
" The long queue to collect the car at Maspalomas airport was unacceptable. You need a larger counter with more than two staff. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GRAN CANARIA, ES - Reviewed by SIMON - 28 February 2024
" see question 3 not sure what this is asking me? "
" everything was straightforward really except the Hertz section of the massive underground car park is not well signed or quickly found. Better signs would have stopped us lugging our cases in the wrong direction. Ditto when you drive back in to return the car. Not the newest of cars - not a problem for me - and so inevitably a few marks and chips on the bodywork. We took our own photos but I like how they gave us their photos, without prompting, of known damage so there should be no disputes later "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by GERALD - 23 February 2024
" All good "
" Great service after a battery problem. Quick counter experience compared to Top Car, Cigar and Gold. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by BRIAN - 18 February 2024
" Everything worked well "
" Sufficient & fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by LILLIAN - 17 February 2024
" Will be booking through this company again "
" I got charged more than expected, they should've been more clear about extra charges! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by DAVID - 13 February 2024
" Excellent all round. "
" Very good value and service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by PETER - 12 February 2024
" See above. "
" All good..except there were far more internal and external marks on the vehicle than on the 'condition form'! I took pictures on day of pick-up and sent them to the office...I wonder if the rental office will update its form!!?? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by GARY - 11 February 2024
" Good car to hire but several dents meant time needed to double check the paperwork and reporting back everything so to ensure was correctly noted. "
" Very efficient counter staff once located the office as was closed in terminal 2. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by KEVIN - 11 February 2024
" Good value and service "
" Good value, good service at the airport and a low mileage rental. No problems encountered with the car and on its return. Very satisfied with Dollar/Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by AMARNATH - 07 February 2024
" service is good "
" Had an extremely poor experience, and the team is capable of finding issues that don't even exist. Such behavior is truly disappointing and lacks integrity. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by TOM - 06 February 2024
" I'm disappointed not to have refunded my deposit back yet. "
" I'm still waiting for my deposit to be returned. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 06 February 2024
" Chosen car was fine for the two of us and luggage. Good value for money when compared to comparative taxi costs plus it made the holiday more relaxed and enjoyable. "
" The whole experience was very good. It's not often I turn up and find the shortest queue at car rental. Drop off was also very smooth and the car was ultra economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PAUL - 03 February 2024
" Straight forward no nonsense "
" Straight forward no que pleasant experience for a change "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KEITH - 25 January 2024
" Usual easy to understand procedure "
" Staff at the beginning and end of the process were friendly, helpful and efficient. The car itself could have been cleaner both outside and inside however. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by MICHAEL - 20 January 2024
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STEVEN - 15 January 2024
" great rental company "
" great experience great service at counter on arrival easy access for rental car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ANDREY - 08 January 2024
" The car was really slow and underpowered. It was horrible on mountain roads. "
" The car was really slow and underpowered. It was horrible on mountain roads. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by SERGHEI - 07 January 2024
" Рр "
" Рр "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PATRICK - 20 December 2023
" Very happy with Auto Europe and Topcar, it was stress free arranging the booking and picking up the car "
" Very smooth and quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PHILIP M - 12 December 2023
" I would use Auto Europe if it was not with goldcar Have used auto Europe many times before "
" 3 hours queue to get the car when landing at 19:30 Car in furthest away car park unlit and unattended Car had a dent on the door on it but no one about to talk to When we returned the car the argument started over the dent which ended with my paying €243 for the damage which we did not do! Will never rent from goldcar again "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by KERRICK - 24 November 2023
" Overall very good. "
" Our first car developed a fault, so we returned it! Dollar/Hertz replaced it without any fuss at all and apologised for the inconvenience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOE - 18 November 2023
" Easy collection, easy drop off, and a good vehicle. Just beware that, unlike AutoRessien, a big deposit of 900€ in my case was needed. Dropping off keys was at the small officer near the car park, so was very close to drop off. "
" Easy collection, easy drop off, and a good vehicle. Just beware that, unlike AutoRessien, a big deposit of 900€ in my case was needed. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by BRIAN - 17 November 2023
" As always, Auto Rurope was up to the mark. "
" Everything perfect until it came time to drop off. The signage for the Hertz drop off area was minimal and easily missed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by CHRISTOPHER - 14 November 2023
" Have used before and will continue to use again for competitive prices, choice and ease of making changes to bookings. "
" Very cheap hire for a week. Car was a bit battered but functioned perfectly well and clean. Missing some basic features like reverse parking sensors and Apple Carplay integration, but for the money can't complain. Staff were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by MARK - 10 November 2023
" The only difficulty was finding the car and how badly it had been parked for collection. "
" Friendly efficient member of staff at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KEITH - 03 November 2023
" Will definitely use again "
" Very good very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by IAN - 03 November 2023
" Car in good condition, rental staff very pleasant and helpful. "
" Still waiting for a reply to my e mail regarding a refund on my original booking. Otherwise very happy with the experience.car in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARK - 21 October 2023
" Very straightforward and good value in comparison with competing sites/vendors. Would use again. "
" Overall it was an extremely positive experience. The only area of improvement would be the return experience. The car parking for returns was very congested and finding a space was difficult. There also needed to be more returns staff, although the person who attended to us was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by LAURENCE - 20 October 2023
" Couldn't be better. Price, ease and support. "
" First time using Avis, very straight forward and easy to collect the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by NIGEL - 12 October 2023
" good service. everything was fine "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ALASTAIR - 02 October 2023
" Booking with AutoEurope was straightforward and hassle-free. "
" Very easy and trouble-free car rental experience with TopCar. Car quality was great and customer service was outstanding. I will definitely use them in the future for car rental in Gran Canaria. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DESMOND - 28 September 2023
" Have arranged car hire through Auto Europe for many years without any problems, "
" pick up and drop off very easy, All staff had a pleasant manner, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by GARY - 06 August 2023
" Nice clean well spec car, no delay picking up, however dropping off was concerning as no-one present to meet you and not enough spaces at the airport so customers just abandoning cars not in bays "
" Nice clean well spec car, no delay picking up, however dropping off was concerning as no-one present to meet you and not enough spaces at the airport so customers just abandoning cars not in bays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by NICOLAS - 21 May 2023
" Very satisfied "
" Very satisfied "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MONTAGUE - 28 April 2023
" Excellent service from auto Europe. "
" Overall good service. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by ALLAN - 17 April 2023
" Ordering online was very easy and the options for the insurance were good, but I was left a little confused with what I purchased regarding the insurance as mentioned when I picked the car up at Thrifty they said that insurance was invalid and I should take it out with them! "
" When I collected the car I was pressured into purchasing the isnurance that I already purchased with Auto Europe. Thifty said that this was not valid and that I should pruchase their insurance whcih was an additional 160 Euro. They tried to say that if I didnt then I would have to pay for the damages if any. Also they took / pre autorised 820 Euro on my credit card. The images of the existing damage to the car were very poor and was not clear what they were highlighting. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by ANDREW - 14 April 2023
" Easy booking process "
" Friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by SERGIO - 04 April 2023
" great pricing "
" It was great but car was worn out and we had to queue 20mins as the drop in office was closed for a break during working hours "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by JONATHAN - 03 April 2023
" Top Car was fine, however when booking through AUTO EUROPE we selected 2x child seats, which increased the price by an extra £50 on the booking for the seats. When we arrived in Gran Canaria, Top Car informed us that the seats were not included in the booking and would be £60 each for the 6 days. So we paid for seat twice. Clearly this is unacceptable and we would like a refund from Auto Europe for the £50 paid for Child seats. "
" Top Car was fine, however when booking through AUTO EUROPE we selected 2x child seats, which increased the price by an extra £50 on the booking for the seats. When we arrived in Gran Canaria, Top Car informed us that the seats were not included in the booking and would be £60 each for the 6 days. So we paid for seat twice. Clearly this is unacceptable and we would like a refund from Auto Europe for the £50 paid for Child seats. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by PETER - 27 March 2023
" Excellent "
" Nothing negative to add. Everything went as it should. Special mention on pick up when the garage staff actually went and fetched the car as they said it was a walk away and we have bags. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JAMES - 27 March 2023
" As always I find auto europe an excellent place to compare prices and insurance cover to get a good deal "
" Very easy takeover and hand back. However vehicle has broken rear wiper, dent in rear bumper and several scratches which were difficult to identify in a dark poorly lit garage. Slightly unnerving as you do not know if the company is going to be relaxed re this sort of damage or make an issue of it subsequently. Top Car were mega relaxed and so it was not an issue ...but just to make you aware. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by MARK - 23 March 2023
" using auto europe has always been an easy experience and i shall continue to use them but i will never use goldcar as the provider again. "
" car hade substantial damage, had to go back to office to get damage sheet which had not been provided. asked for another car and was refused. mileage 85,000. cigarette burns on seat. terrible car will never use goldcar again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by GORDON - 20 March 2023
" As above "
" I have used Thrifty on a number of occasions and always a satisfactory experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by LORRAINE - 28 February 2023
" Faultless :) "
" Faultless! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by IAN - 23 February 2023
" You have been fairly good over this but as I was not in the wrong feel you should cover the additional cost of hiring the car after Goldcar refunded. The only person who has lost out over this is me. "
" I had a U.K. paper driving licence and International Driving Licence in accordance with your terms and conditions - Goldcar refused to allow me to have my car saying I needed a U.K. photo driving licence. I was left stranded. You spoke to them and they still refused to allow me to have a car. In the end I had to rent another car. During the period of my hire Goldcar have been subject of reporting by National media because of their bad practices. Clearly a company to avoid. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by MICHAEL - 21 February 2023
" Booking process was easy and we got the car that we ordered. All good! "
" Great vehicle, albeit with a lot of dents and scratches. Overall a good experience with Avis in Gran Canaria "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by RICHARD - 10 February 2023
" As above "
" The vehicles bodywork was quite badly damaged on collection. I questioned this with the Goldcar attendant in the carpark & was asked how much I had paid, which seemed irrelevant, and assured it would all be okay. Unhappy with this I returned to the counter where I was told that all of their cars were damaged! I took photographs before driving away but felt as though I had hired a stockcar. The car was reasonable to drive although there was a shudder in the steering if the speed exceeded 100kph & the 'service' symbol appeared on a few occasions. The signage and Goldcar information for the return of the car was totally lacking meaning I had to ask a member of airport staff for directions, thankfully I speak Spanish otherwise I would probably still be driving around the airport! Overall I was not happy with the rental, no other hire company seemed to hire out stockcars and I fail to see why a vehicle in such poor condition should be given out to a customer. I shall not be using Goldcar in the future. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 3
GRAN CANARIA, ES - Reviewed by IAN - 17 January 2023
" I scraped o.s. Front door, I took out additional insurance, but it is proving difficult in completing claim on line. Not enough capacity for attachments. "
" Unable to find vehicle on arrival, lost nearly an hour until replacement vehicle found. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by CARL - 10 January 2023
" ok "
" Meant to be "self service" but nothing worked, key pickup box broke and nowhere safe to return key. Ended up having to make international phone calls, to be told just leave the key on the desk... "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
GRAN CANARIA, ES - Reviewed by STEPHEN - 05 January 2023
" Functional. "
" The main issue and problems was when I needed to return the car and get it checked and confirmed as having no damage or at least signed off as having none. Myself and my partner parked in the correct area and then rang Goldcar to get someone to check the car and confirm it was undamaged. The person on the phone said we would need to speak to the people on the desk. When we asked to be transferred to them, we were told that wasn't possible and we needed to go the desk in person. I then walked to the desk inside the airport which is several hundred meters away inside the airport. When I reached the desk there were three staff and a very long queue of people. I had to interrupt the queue and ask one of the staff to process the return and told them where it was parked. I was told I would need to wait for someone to go out. I asked how long and was told 10 minutes. I telephoned my partner and told her to watch for anyone approaching the car. I waited 10 minutes and no-one had left the desk and no-one had approached my partner at the car in the car park. I asked one of the other members of staff and explained this. She rang someone on the phone and then hung up. She then continued with the person in the queue. The person in the queue was surprised and told the member of staff to tell me what the person on the phone had said - even they could see that this wrong without having any connection to it. The member of goldcar staff told me someone would be going out there. I asked how long that would take and she snapped at me that someone is going out there. I again for clarification on how long that would take and I was told 10 minutes. I returned to the car park and my partner said no-one had approached the car. We waited another 30 minutes. That was now almost an hour in total since our original request to have someone check the car. We were then in danger of missing our flight if this continued. We sent an email to AutoEurope to advise them of our problem in getting someone to sign off the car and then went into the airport and back to the desk to return the keys. I asked the staff why no-one had arrived. They telephoned someone and told us that the person on the phone had told them they did go to the car. I confirmed they went to the right location which was number 28 parking space and they said they had gone there. Since my partner was there the entire time and no-one had been there there was clearly an inconsistency in what we were being told. I believe no-one went to do the task of checking the car due to staff either being unavailable, too busy or unwilling to walk out to the car. My partner was upset by our time being wasted and considered the explanations to be inconsistent. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STEVEN - 23 December 2022
" Used Autoeurope many times over the years always efficient and provide excellent service. One of the very few companies that answer the phone quickly and able to talk to a person who can resolve issues for you. Highly recommend this company "
" Empty tank for wiper wash. Interior windows not clean. Difficult to ascertain damage to the car because of poor lighting. Customer service slow on pick up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by GARY - 19 December 2022
" Recommend this company as good condition cars, fair and positive attitude and reassuring not going to be ripped off. "
" Superb staff, reassuring and no pressure selling for optional extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by CSABA - 19 December 2022
" Good position at airport staff friendly. "
" Not the first time rented from Top Car stagg friendly car was clean but the tank wasn't was full I taken back the same position. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by SHAUN - 12 December 2022
" Always happy to recommend AE as they know how to treat customers. "
" LPA staff very helpful. Car at LPA modern,. clean and new unlike the one hired from Avis the previous 3 days in Tenerife! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by NORMAN - 11 December 2022
" Auto Europe website is easy to use "
" Even though I had taken out full insurance which I assumed was with Gold Car when I arrived to collect the car they wanted to take a deposit of €1900 in case of an accident, they informed me that the insurance was with Auto Europe and I would have to claim back any monies from your good selves. Unfortunately I forgot my Visa credit card card and Gold car would not accept my American Express or my wife's Visa card. We got the impression they were only after an additional €189 for there insurance and became completely unhelpful. I paid the extras just so it didn't spoil our holiday We have on a previous occasion used Gold Car and found a different problem when we only wanted basic insurance. I fully accept that if I'd taken my Visa card with me we would have argued about the deposit they were taking but paying an extra €189 was just Monet grabbing As to Gold Car never again will I use them or recommend them "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by ANTHONY - 06 December 2022
" Shocked at having to leave large deposit and having to wait to get back into account already paid extra insurance on vehicle "
" Did not realise if no credit card had to leave £1200 deposit should be made more clear also advised could take 10 days or longer to go back into bank this is awful , told car was new no damage but was damage had to go and photos and videos as proof "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by JOHNS - 30 November 2022
" Nohting to add, they alowed me to hire a car without much hassle. "
" Drop off staff was evry friendly. pick up counter were okay but nothing special. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ALAN - 21 November 2022
" As above "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 16 November 2022
" Good service but Hertz check car very carefully on return, so check damage before departing and document. "
" Fast efficient handling and kindly staff. However registering does take considerable time . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 10 November 2022
" Easy website to use. My only problem is that you rarely get the car you book so pre planning of car features etc is difficult. This time it took us two days to find out how to change the language on the car. "
" One of the best experiences of car hire I have had. Absolutely courteous, efficient service and no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KEITH - 08 November 2022
" Pretty good experience pretty good stuff and no hassle "
" A little hard to find the site quite far from the airport but now I know it'll be no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by MARTIN - 07 November 2022
" Very good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by IAN - 31 October 2022
" Will use again, thanks "
" No queuing and friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by MARK - 23 October 2022
" All good except that the car had a warning light on which we only discovered after starting our journey. We kept the car but would not have expected a rental car to have this I feel it should have been checked first. "
" Service was excellent. Car was half full which needed to be returned half full which is not as easy as full to full. Also car had a warning light on. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by KATHERINE - 18 October 2022
" Disappointing "
" Instructions upon arrival at the airport inadequate, we arrived and found the meeting point. We waited 30 mins and nobody arrived. Eventually we called the office (no instructions to do this) and then they sent a shuttle bus to pick us up. It was a long wait after a long journey. When we arrived at the office we were asked to provide a credit card. I had made the booking on my debit card, I have no credit card. They refused to let me have the car without a credit card. My boyfriend has one, but they refused to accept this, saying it had to be in my name. I tried to call Auto Europe but your office was closed. We needed a car, in the end I was forced to pay for their zero excess complete insurance, which was more than the original cost of the car hire through you. Deeply disappointing, eye wateringly expensive, frustrating that I was allowed to pay you via debit card but not the car hire place. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by MONTAGUE - 13 October 2022
" satisfactory would have preferred collection within airport not at exterior car park. "
" satisfactory awaiting return of excess deposit. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by GREG - 02 October 2022
" Easy and efficient "
" Quick easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by DESMOND - 22 September 2022
" Except for the air con problem everything else was fine. This was a major negative in a very hot climate!!! "
" Staff both on pick up and drop off were very attentive. A big drawback was the air conditioning in the car which was virtually non existent. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by ANTHONY - 13 September 2022
" Very happy overall. "
" Very efficient pick up, very helpful staff. Pleasant experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by GAEL - 03 September 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ASHLEY - 27 August 2022
" only issue was that there was no mention of the car booster seat being 70 euros which was half the cost of the car hire for a cheap seat that probably cost 25 euros to buy "
" everything was great about the car hire, the guy on the desk was very nice and helpful and friendly the only thing that ruined the whole booking was 70 euros for a basic cheap foam booster seat, the booking had no mention of it being extra and other car hire companies included this for free (autoreisen cheaper with full insurance and free kids seats) you could of bought the car booster seat for around 25 euros yet they wanted 70 to hire but at the airport with no other option we had no choice for me that ruined a 10 out of 10 experience and the coompanys greed means i will never use thrifty again "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by DANIEL - 26 August 2022
" Very happy will use again "
" Quick and easy. Very friendly stuff Definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ALLAN - 25 August 2022
" As above "
" On arrival was advised that we would be given a Nissan Juke. This was not big enough so paid to upgrade to an estate car and the vehicle given was bashed, dented and not cleaned. Not the best start "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
GRAN CANARIA, ES - Reviewed by MARIN - 03 August 2022
" Friendly stuff, excellent service, highly recommended "
" Brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOHN - 28 July 2022
" Stick up artists. If I didn't have the €1000 deposit l would have had to buy there expensive insurance "
" When l picked up the car the girl said what about insurance ? I said I've got it and she said yes with auto Europe not with gold car.she then said l would have to pay about €80 to have there insurance or leave a deposit of €1000 plus another €200 to cover if l didn't bring the car back full.l felt like I was being stuck up either buy there insurance or pay €1000 deposit or no car.very reluctantly l paid the deposit .but this made me feeling ripped off "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by GARETH - 09 July 2022
" "Or similar" car was rather not similar. Ended up with a much smaller and cheaper spec car than a golf. "
" Damage found on pickup that wasn't identified, extending pick up time unnecessarily. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by JAGDISHKUMAR - 02 July 2022
" As above "
" Pick up was excellent and expedient, the car was in a very poor state damaged in several places although all recorded no staff to look it over with me before I took it, and no staff upon return. There was lack of water in the windscreen washer and radiator aswell as tyre pressures, car heavily damaged. Embarrassing to drive it. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by JOANNE - 11 June 2022
" See above "
" Great experience from start to finish. Staff were so friendly and helpful. When I dropped the car off I left my purse in the car. Only noticed this after we got through airport security. Staff were very helpful with this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by LEONARDO - 08 June 2022
" They have friendly staffs. If you have any queries like your bill after rent, it will be resolve quickly. Highly recommended "
" The car we've rented was very clean and well maintained. The rent was lower than others. The queue in getting the car at the airport was quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by WILMA - 31 May 2022
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 26 May 2022
" Always a good experience doing business with the company. This is quite unusual these days especially when it comes to Car Hire. "
" No queue. Pleasant and reasonably efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STEVEN - 26 May 2022
" Good experience all round and a quick refund of the blocked amount on my card. Will use again, thanks "
" Good experience all round and a quick refund of the blocked amount on my card. Will use again, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by ANTHONY - 22 May 2022
" Would recommend "
" Staff was not too helpful or knowledgeable about how to fit the child seat. The cost of the baby seat was relatively high for such a basic model (no isofix) "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by KARL - 17 May 2022
" The only thing that was disappointing it wasn't the car I had booked. Apart from that everything was good. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ANDREW - 09 May 2022
" I have only this experience, so overall not good. "
" The car had very clearly been damaged in a minor accident. There were too many dents and scratches to count and the child seat was so old and unsafe looking that I would never trust my child to the services of this company again. On top of that, the child seat cost more to rent than the car... Unbelievable "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by IAN - 07 May 2022
" Happy to use again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 03 May 2022
" As above "
" I was shown slight damage on the car and was told it was not there when I collected the car ,luckily I had taken photos and was able to dispute this ,the staff member agreed whith me after looking at my photos ,the staff member was obviously more diligent checking the car back in ,than the staff member who checked it out ,this was my only issue with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by KATARZYNA - 22 April 2022
" Company robbed me . Stolen money for fuel deposit "
" I have been robbed by this company and now taking legal action to get my stolen money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by DAVID - 18 April 2022
" As above "
" Arrived at desk and waited in line for 30 minutes to get served. We were instructed we had to pay 180 euro insurance or 1200 euro surety. We paid surety on debit card as they couldn't process credit card. We were given contract which indicated that there was no damage to car. When we inspected the car there was numerous areas of damage. We photographed 3 areas. Upon returning the car the picked out 2 areas of damage which they said we had done and are charging us for the damage. Having checked online this is a regular tactic of goldcar who are without doubt a crooked company of scammers. You should be embarrassed to deal with them. Shame on you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by NICHOLAS - 07 April 2022
" No major problems but 1) A long wait to collect the vehicle (about an hour). 2) Fuel supplied not as per contract resulting in higher fuel bill due to difficulty in estimating amount required to replenish to half a tank. 3) Mediocre state of the vehicle. "
" The vehicle was in need of a service and therefore digital information (mileage, temperature) were not displayed. Secondly the vehicle was supposed to be supplied with a full tank of fuel and returned full. It was supplied with a stated half tank which in reality was closer to a quarter tank. Thirdly, the vehicle condition was mediocre with internal trim in particular in poor state of maintenance. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by CHRISTOPHER - 28 March 2022
" Nice service at Gran Canaria airport. Car was as per the description of what I booked, which is appreciated. "
" Nice service at Gran Canaria airport. Car was as per the description of what I booked, which is appreciated. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by TERRY - 25 March 2022
" Typical poor Spanish rental company with, it seems, no concern of safety when issuing a car with faulty tyres. "
" Booked a Fiesta or similar, got a Clio. This wasnt ready for collection so issued another car, this took another hour for the paperwork. We later found that this car had bald tyres when the nearside front blew. When ringing to inform i was told to put on the spare and drive it back to the airport ruining a day of our holiday, where the staff there would not accept it until i had refueled the tank (This cost 7 euros!) We were issued a Skoda which was acceptable. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by IAN - 17 March 2022
" Total nightmare. Auto Europe were sympathetic but ultimately unable to help. When on holiday for 7 days time is incredibly precious. Auto Europe should stop offering Gold Car as a possible option when customers are looking to book ! "
" Provided with a car that had 2 tyres without tread. No customer service and lied to on more than one occasion. Interestingly spoke to a German couple on holiday who had to instruct lawyers to get a refund for damage they didn't cause to their Gold Car hire vehicle. Like them we will not be recommending Gold Car to any friends. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by PAUL - 18 February 2022
" Auto Europe are always efficient and helpful. "
" Our plane was early and we got to Topcar counter at 3pm. We had booked the car for pick up at 3.30pm and they wouldn't give us the car until 3.30 which seemed a bit odd. The gear changes on the Hyundia car were quite difficult so will ensure we don't hire one of these again.... We also had to ask how to start it as you have to put your foot on the clutch to start it which we didn't know. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by LIVIU-ALEXANDRU - 06 February 2022
" It's quite simple as people want to get quality and what they book as this is why you pay those money for "
" I have booked for my holiday a Hyundai Tucson as we were 3 adults and an infant and needed a big car but we've received instead an one class smaller Seat Azteca very scruffy and scratched all over with a funny noise at the direction,I've asked why that and not something similar with what we've booked and the answer was "well they are the same" which clearly they are not! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GRAN CANARIA, ES - Reviewed by DAVID - 31 January 2022
" Good deals and simple procedure makes hiring relatively easy. "
" Pick up was rather slow. A bit of a queue and slow processing of paperwork. But everything else was very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ANDREW - 27 December 2021
" Autoeurope are always good - highly recommended "
" Excellent service apart from drop-off where lady rudely snatched the keys off me to check the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by COLIN - 17 October 2021
" Signage poor at Las Palmas airport "
" The only issue was very poor signage in Las Palmas- it wasn't at all clear that ZE interrent was Goldcar, so making this clear on the form would be very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by DEREK - 11 September 2021
" I know insurance is a personal matter but it would be useful to have some guidance beforehand on what is likely to be offered and prices. It always appears to be frighteners placed in front of the client. Not ideal after waiting in a queue. "
" Direction to the office was not clear as the first counter was closed. Condition of car was not good although the damage was listed. Clutch appeared to need adjustment. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by DAVID - 24 December 2020
" it is ridiculous that Auto Europe say you have to contact them if you will be more than 2 hours late picking up the car even when arriving on a specified flight. If the flight is delayed then this may not be possible. "
" On pickup they time your rental from the time you get the paperwork. It then took 45 minutes to get the car with all damage marked up correctly - the damage report initially given did not match the damage on the car. The car had to be examined in an underground car park which made it difficult to see and photograph damage. They did not make clear what damage was considered significant. The car itself was very good. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by VIKTOR - 08 November 2020
" all good "
" I was happy with their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ANTHONY - 10 July 2020
" Great prices and service "
" The car was brand new and super clean Check in was superb - very professional The return of the car was also extremely easy and very professional I was very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOHN - 11 June 2020
" As above. "
" Due to coronavirus unable to catch the plane and make the pick up. Your office refused to give me a cover note for the value of my purchase. This reflects reflects badly on your company as all other holiday companies are compensating clients. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PETER - 31 March 2020
" Auto Europe have been utterly unreasonable and irresponsible over this matter. My holiday flight with Jet2 was cancelled minutes before it was due to depart because of Coronavirus and the actions of the Spanish Government. I was therefore unable to hire the vehicle. I informed you of this within an hour. You have refused a refund and given the exceptional circumstances this is deplorable. After many years as a loyal customer hiring cars abroad with AutoEurope I will never again use you or recommend to anyone. There are plenty of other suppliers. "
" I did not have an experience with Budget as my holiday and flight was cancelled minutes before departure due the Coronavirus Pandemic and I was therefore prevented from hiring the vehicle. I have been trying, so far unsuccessfully, to get a refund for the unused car hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by HUGH - 23 March 2020
" Our original flight departing Gran Canaria was cancelled due to COVID-19 and we were required to extend our rental by 1 day. We are unhappy that the cost of 1 day extension was 42 Euros as the cost of original 5 day rental was 60 Euros. We were told by the Dollar staff that this high one day fee of 42 Euro was what Auto Europe charged and they couldn't change it. This was a an unreasonable charge for 1 extra day and we are requesting a partial refund. "
" Our original flight departing Gran Canaria was cancelled due to COVID-19 and we were required to extend our rental by 1 day. We are unhappy that the cost of 1 day extension was 42 Euros as the cost of original 5 day rental was 60 Euros. We were told by the Dollar staff that this high one day fee of 42 Euro was what Auto Europe charged and they couldn't change it. This was a an unreasonable charge for 1 extra day and we are requesting a partial refund. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PAUL - 18 March 2020
" Once we have received the car, all ok. "
" Waiting to be collected at the airport was frustrating - had to wait 30 minutes. Would be better to place a Dollar stand close to the Spar supermarket so people know where they are supposed to be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARTIN - 17 March 2020
" Autp-Europe as good as ever - I've used them for preference for the last 20 years. Thank you. The Dollar people were helpful and efficient. There's just that question mark over airport meeting place... "
" All fine except arrangements for pick up by shuttle bus at airport. It's OK but the instruction "meet near the shop" is hardly sufficient to give confidence one is in the right place when the driver isn't yet present. They need to arrange for a prominent "MEET HERE FOR DOLLAR" sign to be positioned at the appropriate airport door. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by PETER - 09 March 2020
" When we were trying to locate the Dollar rep we rang you and left a message for assistance but you did not return our call. "
" The pick up was very delayed as we were told the rep would be waiting. There was nobody there and we wandered around arrivals for 20 minutes. We eventually saw someone who explained that they don't send a shuttle bus from their depot until they are dropping off passengers as well. They then come into arrivals and wait a few minutes before leaving. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 05 March 2020
" It all went fine except for the above. "
" We arrived in a sandstorm so needed the windscreen washer to work but it did not. I put water in and it poured out of the bottom. On return they could not print off a receipt confirming the deposit would be returned. They said it would be emailed but it never was. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by JOANNE - 05 March 2020
" Initial pick could be improved. However no complaints about actual collection of vehicle, drop off and return to airport. "
" Collection at airport by Dollar staff was poor. There was no sign as to where to meet. Had to ask others and hang around not sure what was happening. Once collected driver was uninterested and walked 200 yards ahead of us. He opened back door and went to the front of the van. I had to put the cases in the back. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by BRENDAN - 28 February 2020
" As above "
" Good car. Good price. Easy pick up & drop off. All satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by TERRY - 20 February 2020
" The whole thing was a nightmare. Having spoken to other tourists at our complex, in future we'll book with the desk at the complex and get picked up from the airport "
" We booked in the UK and when we got to the desk they didn't have the vehicle we'd booked and had to pay extra for a similar sized car. + there was a charge of over €300 as a damage deposit! We were reluctant to use the car as much as we'd normally have liked too. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by DAMIAN - 19 February 2020
" With having two octogenarian grandmothers in the party, both requiring wheelchairs, swift service at the desk was important and that is exactly what we got. "
" The only comment to make is that I thought the Vehicle provided, a VW Caddy 7 seater wasn't really and equivalent to the Ssangyong Rodios I thought I was getting. The Caddy was ideal though "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by JAMES - 13 February 2020
" Good all round "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by DAVID - 11 February 2020
" easy "
" To stop having a large amount of Euros blocked on your credit card, i always pay the full insurance, perhaps it could be made easier on your web site. If it is then I always miss it. Perhaps its should be highlighted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PAUL - 09 February 2020
" EXCELLENT DEAL ALL ROUND "
" EXCELLENT DEAL ALL ROUND "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 30 January 2020
" Okay other than comment. "
" Ordered car seize not available and just upgraded me at an additional cost. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by MIKE - 29 January 2020
" No hidden pressure sales so recommended to others "
" All went very smoothly from pick up to drop off no hidden surprises "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STEPHEN - 22 January 2020
" Highly recommend "
" Great service and lovely staff. Didn't put loads of pressure on me to take out extra insurance cover. Will definitely use again and highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MICHAEL - 11 January 2020
" Car was bodily a bit rough but mechanically superb. "
" Car was further away than usual. However I was driven to the location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by EMMANOUIL-IOANNIS - 24 December 2019
" So far good value. Keep the prices down! "
" Very polite staff and brand new cars. Had bit of a wait for the minivan at pickup but everything was fine after that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARK - 27 November 2019
" Had to have voucher reissued as did not include the free additional driver "
" Car in excellent condition, pick up and Drop off very speedy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARTIN - 26 November 2019
" No problem "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ANDREW - 10 November 2019
" See above "
" Pick up was a nightmare. After asking for direction 3 times I finally found the vehicle parked far away in an external carpark not in the right bay surrounded by broken glass. I paid more for a firm that claimed to have a proper desk etc in the terminal and this is not the level of service received. Instead, the car was provided by another company, gold car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by ALAN - 10 November 2019
" On arrival in Gran Canaria no email had been sent, I had to phone your office to find out what car rental firm the car was coming from. Once this had been sorted out it was all OK. "
" Did what it said on the tin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by CATALIN - 07 November 2019
" No issue, everthing was great "
" I will keep my top star rating but i had an issue where the "basic" insurance was added although i did not request it, it was all refunded in the end and i am happy that the customer service is top notch. I recommend Sixth, they have been great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOSEPH - 03 November 2019
" See above "
" We have already sent a complaint email about this reservation. We are waiting for a substantive response. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARK - 31 October 2019
" will certainly use auto europe and sixt again "
" like all car rental companies they try to sell you extra insurance which you don't need but otherwise an excellent company to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARTIN WALL - 28 October 2019
" Hi, overall the experience was positive, my only complaint was in the Auto Europe booking system if you set the collection or pick up time for 23:30 it does not warn you that you'll incur the "out of hours " fee! I contacted both AE & Hertz the night of our inbound flight to expect to be delayed. All though we actually arrived ahead of schedule I was charged the Out of hours fee. The agent explained 23:00 was the cut off but the web site allows booking collection up to 23:30? Small annoyance but cost €46 extra on the booking. Lesson learnt for next time... "
" All good, the return procedure wasn't very clear but it was late when we collected the car..:) "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by SIMON - 27 October 2019
" I have used Auto Europe many times, and will continue to do so. "
" Efficient, but a long walk from the office to the car park. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by MARK - 16 October 2019
" Easy to book and a good price "
" had to wait in a small queue but were dealt with quickly. No hard sell of extras just explained terms and conditions and handed over the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STEVEN - 08 October 2019
" Excellent service, and great value for the money "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ERNEST - 05 October 2019
" Collection and return of vehicle was straightforward. Helpful staff. Would definitely use again. "
" Competitive price. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ROGER - 25 September 2019
" Very happy with Auto Europe. We hire many cars and you are our first choice. "
" There was ambiguity about the basic cover. The counter staff said that we'd have to buy extra insurance to provide a replacement car in the event of a breakdown. We have never experienced this before with car hire companies, so were forced to purchase the insurance. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by SIMON - 16 September 2019
" Amazing! "
" Was a little difficult to find as I was looking for a Dollar desk at the airport - then went back to the arrivals hall and noticed someone with the clipboard waiting for us - I think that could have been made clearer, but after that the whole experience was flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by NICHOLAS - 28 July 2019
" Not one bad thing to say. Value for money ** Good service ** Nice,clean car ** Easy collection and return ** "
" Easy and stress free. Very good value for money. Not a ridiculous amount blocked on your credit card either. Very genuine company much better than ALL the other rip off car rental company's. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOHN EDWIN VICTOR - 16 July 2019
" Usual easy transaction. "
" Only concern was having to queue for 55 minutes before being attended to because of only one person on each side. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by RAYMOND - 13 July 2019
" See above. "
" Easy transaction, good price, decent car, no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by RICHARD - 11 July 2019
" Will Recommend "
" Helpful and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by NIGEL - 05 July 2019
" Good value and easy to use as always. Have been using you now for several years, no problems and good prices. "
" Firstly, entirely my own fault for booking the wrong pick-up time, there wasn't a car ready for us when we arrived, but the counter staff managed to find us one in under 30 minutes, so pretty good really. Unfortunately went a little bit awry after that. We went to collect the car, only to be told that car wasn't available by the car park staff! But they did manage manage to sort another out quickly (10 mins), directed us to bay 26, no car! Back to the car park office, where a man scuttled off to "fetch our car" (anther 10 mins), comes roaring back in a small Audi which we piled our bags and ourselves into, and then driven at high speed to another car park entirely to find our car in, you guessed it, BAY 26! Got there in the end! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by LEONARD - 02 June 2019
" The second car worked well enough but looked very shabby. The rental was inexpensive but I was surprised at the number of Gold Car and Interrent stickers plastered on the outside which was a poor advertisement for the company. "
" The first car we had overheated within about 10 miles and had to be returned. We then got an old banger with 55000km on the clock, with 33 instances of body damage recorded on the rental agreement, and one odd wheel. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by JONATHAN - 27 May 2019
" Good price through auto Europe, way cheaper than going direct. "
" Very salesly at the pickup desk but friendly also. Car was nice, there was a reasonable amount of exterior damage, none of which was noted on the paperwork. There was no problem when we pointed it out but it was frustrating we were told the car is undamaged to find it was not. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by MARTIN - 14 April 2019
" I've always been very happy with the Auto Europe service. Helpful over the phone in case of booking inquiry. "
" Efficient and friendly service. No complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ALAN - 09 April 2019
" a very good price and easy do on line "
" all the staff were very helpfull and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by SZYMON - 01 April 2019
" Very cheap "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ADRIAN - 21 March 2019
" Maybe next time I will look for additional insurance through another company "
" I originally booked the car through Auto Europe who gave me some rental car companies, and I decided that inter rent was good value, that was until you add on all the extras "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PETER - 18 March 2019
" I will continue to select Orlando for car hire. "
" Good standard as always. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by IAN - 15 March 2019
" Good website and competitive rates. All as promised thanks. "
" Great service and really helpful staff. I've used the underground car-hire garage at Gran Canaria Airport before, and it's not a very pleasant environment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DEAN - 14 March 2019
" Would definitely use again "
" Absolutely fantastic staff and the car was perfect for our use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KEVIN - 13 March 2019
" Car was poor from a premium car hire company, I had also taken out additional excess protection but the Hertz desk advised that as my wife was using her credit card as the holding protection as I only had a debit card they said the company that auto Europe use would not pay out if I needed to claim as my wife was not on the hire agreement, they advised that I needed to pay for her to be an additional driver to ensure cover, I did thus even though my wife had no intention of driving. I felt this was unfair and additional costs for nothing "
" I was disappointed with the vehicle which was a Peugeot 2007 which was quite tatty not what I expected from Hertz, I had to point out additional damage to what was indicated on the form. I would have preferred to have a Seat Leon but accept that this was only an indication of car type "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
GRAN CANARIA, ES - Reviewed by CRAIG - 07 March 2019
" I have been using Auto Europe for years. Excellent service, good choice of companies , vehicles and competitive pricing. "
" Difficulty finding the car in the car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ANDREW GRAHAME - 04 March 2019
" Good experience "
" Drop off area difficult to find "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by MARTIN - 04 March 2019
" Every aspect really good. Thanks "
" Very good experience indeed. Car was great and everything went very smoothly. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by VERNON - 01 March 2019
" Once I found the desk and then the car everything was fine. "
" The car hire desk was VERY difficult to find. I eventually found it a very long way away from the main concourse. Most airport staff I spoke to had no idea where it was! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by LEO - 27 February 2019
" The initial booking was very straightforward and had it not been for the delayed flight the whole thing would probably have been fine. As detailed above I had no choice but to change my booking and the car I ended up with didn't really meet my needs. Possibly this was a case of it being the only one available (although the collection lot was very well stocked so I'm sure this wasn't the last car on the island). All in all I have mixed feelings. Although initially dismissive, once I had expressed the urgency of the situation, the person I spoke to on the phone was helpful in resolving the situation. I will concede that what I took for apathy was possibly a reflection of his understanding that my situation was easily resolved. Likewise I don't know if the car I was offered was the only option or the first. As I say, a mixed response. Some bits went well, other bits less so. "
" I am completing this on the assumption that this relates to Avis - if I have that wrong, please disregard. Keeping this as brief as possible, my flight was delayed and arrived after the desk for my original booking had closed so I was advised to cancel this booking and get something else. That all went relatively smoothly, but when I went to collect the car I found the Avis staff to be initially very unhelpful. There were three staff in attendance and two separate queues, one inside baggage reclaim and one outside. Rather than split the three staff between the two windows they focused solely on one of them and told the other queue that we'd just have to be patient. When I was finally seen to I was left with a feeling that I had been conned with the insurance package. Yes, I realise that it was optional, and caveat emptor, etc. but it was extortionate compared to what I had originally booked, coming to more than the cost of the rental. Once I had a chance to think about it I felt as I had been taken advantage of, my stressed and tired state exploited by the counter staff. On the strength of this I am likely to avoid dealing with Avis in future. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by IAN - 26 February 2019
" Excellent. Happy customer. "
" Excellent. Happy customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by AJAY - 26 February 2019
" Satisfied with Auto Europe as booking agent. "
" Counter staff very friendly and helpful. However, although Europcar personnel present at pick up location, nobody helped with pick up (despite being approached) and pick up location a quite poorly lit underground car park. Drove car minimally and without any incidents. When dropped off car was told there was damage on car (lady used a torch to establish this)- scratches lower driver side front bumper and lower aspect of back bumper-was told had to pay for these despite not having caused them as I had not highlighted these when picked up car. Ended up waiting for 45 minutes and having to pay over £200 for damage we did not cause - this damage should have been highlighted before we picked up car as really difficult to spot at pick up location. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 3
GRAN CANARIA, ES - Reviewed by LAURENCE - 26 February 2019
" I have used Auto-Europe on many occasions and the booking process is quick and easy, and the quality and price of the car were again very good. "
" This is the third time I have rented with Interrent and I have been happy with the car, price and service all 3 times. This time the car was of a good quality and the pickup and drop-off processes were both quick and easy. It is also appreciates that Interrent send through confirmation the same day that there have been no issues or additional costs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PETER - 24 February 2019
" Easy to book and good value. "
" All went according to plan. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by LOUISE - 23 February 2019
" Worst car rental company ever! They are just a scam and will find any way to get money out of you. "
" When arriving at gran canaria airport I was told that we did not have insurance and that we had to pay a £800 deposit (as you can imagine that was not a good start to my birthday holiday). I showed them my booking confirmation that stated that I did in fact have insurance yet they still told me I didn't and I still had to pay the £800 deposit. After arguing this for the best part of half an hour we gave in and paid the £800, this was not all though... As I put my credit card into the machine I noticed that they had put £900 on the machine, I told them that they had made a mistake by putting £900 instead of £800. They then told me that the extra £100 was a fuel charge so that if the tank didn't come back full then we would be charged for it (we had hired a standard 1.2 fiat 500 for 3 days, which would have cost nowhere near £100 to fill to full). After paying the £900 deposits we then went to the car with our damage report, the damage report that we was given had 4 'x' on where the damage 'was'. We didn't get to the car until 8pm so it was really dark out with no lighting on the car park, our car was a dark blue colour so it was almost impossible to see the damage on it. After walking around with our phone torches we found over 20+ extra bangs, dents and scrapes. We then did the half a mile walk back to the rental desk to ask if someone could come and do a new damage report. At this point the first night of our holiday was a right off as we still needed to get to our hotel. After waiting an extra 30 minutes someone came to do a new damage report and we started finding more and more damage on the car. After sorting the damage we was on our way to enjoy our holiday. When returning the car no one come to check and we was told to put the keys in a box on the car park. Once we had returned home I started having issues with getting my money for the deposit back. They sent me an email about getting a final settlement for the car, this email was worded in such a way that l was to pay them for damages, but when I called them they said that all of the money would be refunded to me in 3-5 days. After 3 days I had half of my money refunded, this made me question if I was getting a full refund. I am still arguing with them and trying to get all of my money back on my credit card before charges me extra for using it. They are now saying that we have damaged the car and owe them €430! The car was left on the secure hotel car park for the whole holiday. We asked for a full damage report and the man that was doing it got sick of doing pictures so said that most of the damage that was already on the car didn't count because they were less than 5cm when they wasn't. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by MIKE - 21 February 2019
" see above, otherwise car very good "
" The woman on the desk was fairly unfriendly and told us our insurance policy did not cover us for the excess. In fact it does as we bought an extra policy from yourselves to cover our excess but she was rude and insistent that we would have to pay out a large amount of money if anything went wrong. We did not appreciate being spoken to like that as renting a car can be a stressful and confusing experience at the best of times. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by COLIN - 21 February 2019
" Apart from problems with pick up and drop off mentioned above overall experience with car was fine. "
" Drop off site very difficult to find and took best part of 30 minutes after leaving the motorway. Small guidance map and insructions would be helpful together with local road signs. Pick-Up experience also less than satisfactory. There were no signs at the airport indicating a "Pick-Up Point" and advice had to be sought from the nearby supermarket mentioned in instructions. Even then it was some 15 minutes before transfer driver appeared. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PETER - 19 February 2019
" Disconnect between actual car rental company & Auto Europe has resulted in full to full not being applied by car rental Co. & charges to my credit card which need to be refunded.Should be compensated for wasted time in car park at pick up & return. "
" Had to make several trips back and forth from the car park bay to the service desk, approx 45 mins wasted time, to get someone to sign off damage to vehicle on pick up. Also had same issue on return of vehicle.Nobody in car park to sign off condition on return.Also currently in dispute regards charges made to my credit card for fuel, when car was returned full..altogether sadly NOT a good experience "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 3
GRAN CANARIA, ES - Reviewed by MARK - 17 February 2019
" I will never use Ze interrent in the future "
" The car was dirty, breaks were noisy, overall cobdition of the car was very poor - dents, schratces all around ut, noisy motor, full of dust "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by MICHAEL - 06 February 2019
" Could not contact you about the issue at the desk when picked by up the car "
" I was charged an extra 40€ at the desk as my flight was delayed by snow and my time slot was missed. This was not out of hours. I could not see anything on my t & c's about this and could get no answer from you on the phone. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
GRAN CANARIA, ES - Reviewed by MICHAEL - 05 February 2019
" Very good. Would recommend. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARTIN - 04 February 2019
" Individual preferences are not always what others want "
" Pick up & drop in under ground surroundings not ideal "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ANDREW - 03 February 2019
" As above I will be sending as more detailed email to your customer services in the very near future. "
" I shall be sending an email regarding my experience with both Auto Europe and Interent! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by RONNIE - 30 January 2019
" On of the best car hire experiences we have had for some time. "
" Very efficient service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STAFFORD - 30 January 2019
" Great service. Price cheaper than booking direct with Europcar "
" Car had numerous scratches and scuffs. Took considerable time to check them off against existing damage list. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by DAVID - 30 January 2019
" Good "
" Overall good. One issue was that booked full to full petrol and car only half full when picked up but Thrifty soon sorted it "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by LINDSAY - 23 January 2019
" Good prices and easy pick-up/drop-off "
" Counter staff not the happiest bunch but overall efficient pick-up/drop-off, good price for a week of car renting and a good quality and condition vehicle. Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JEREMY - 19 January 2019
" I have been using autoeurope for years and this will stop me using you. I already avoid Gold car at every opportunity. If the booking is to be subcontracted and managed by another company Autoeurope should tell its clients. "
" This was a booking subcontracted to Gold Car. The staff were very indifferent. The company charged my credit card although they only said they would book the charge - they took money without consent. They have refunded the money on return of the car less £45 which is 3 times the total cost of the booking without any explanation or invoice. The car was returned full and with no damage beyond what it was booked out with. This is disgraceful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by MICHAEL - 17 January 2019
" The whole experience was made easy from start to finish "
" The gentleman on the counter who served me was very helpful and the staff at the collection/return office were very polite and helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by LAURA - 17 January 2019
" Never again. Just awful. "
" Awful. The whole process was complicated and I got ripped off by you. The counter staff were unhelpful and the whole process of getting the car was confusing. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
GRAN CANARIA, ES - Reviewed by STEPHEN - 08 January 2019
" Unfortunately we had to cancel our holiday on the 21/12/18 due to a very close family death. We contacted you before the date of delivery for the rental car and explained the situation however you were unable to refund the cost. This was upsetting under the circumstances and considering the car had not even been delivered at that point. I would have understood if we had contacted you late and the car had already been delivered meaning that it was not available for someone else. "
" Unfortunately we had to cancel our holiday on the 21/12/18 due to a very close family death. We contacted you before the date of delivery for the rental car and explained the situation however you were unable to refund the cost. This was upsetting under the circumstances and considering the car had not even been delivered at that point. I would have understood if we had contacted you late and the car had already been delivered meaning that it was not available for someone else. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by TIMOTHY - 05 January 2019
" Repeat user of AE over 10years... An excellent, simple and reliable service provider from booking online to car drop off... highly recommended. We always use the Excess Protection insurance, a great feature in the booking process... peace of mind! "
" Efficient, simple from pick-up to drop-off, no fuss, no funny business, quality vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PAUL - 02 January 2019
" Auto Europe experience has been okay "
" Can't say it was a great experience at pick-up or drop-off, unexpected charges eg sat nav (even though it was built in) and some kind of "premium" charge, staff asserted car was sandy inside on return when it had been dirty when I picked it up "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by SHELAGH - 29 December 2018
" Despite the rental office being busy we were dealt with promptly and efficiently. Helpful information provided regarding parking of car at pickup and dropoff, fuel etc. The car was exactly what we required for 4 people travelling around Gran Canaria "
" Easy to book and good, clear directions given to find office at airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 27 December 2018
" The agent let you down, if I had know that your agent was to have been Gold Car I would had cancelled and used someone else. "
" I was very unhappy that Interrent used Gold Car, I have used these people before and found them and the service to be very poor. This time Gold Car met my low expectations as the car had accident damage all down the off the off side of the vehicle including both doors, wings front and rear and to the bonnet, two front tyres were very close to the legal limit more then likely to be under the limit. The collection from the rental desk was poor and the location of the vehicle was not made clear, also the return of the vehicle was not explained. Overall the experience with Gold Car was very poor. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by COLIN - 23 December 2018
" As above "
" All OK however I was concerned that 800 euros was debited against my credit card which attracted a a £21 exchange fee, furthermore at the time of writing (4 days after the vehicle return, the money has not been credited back to m y card!!! If you can expedite this I would be grateful "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by RAYMOND - 20 December 2018
" All went very well "
" No worries "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JAMES - 12 December 2018
" Incompetence throughout my hiring of the car. The car had scratches all over it, which took a while to mark on the disclaimer. The staff at both ends were obviously inexperienced and then to receive a phone call a day after I returned to ask me where I parked the car was laughable! Unhappy with everything and this is unusual as usually other operators and even yourselves have been much better in the past. "
" I found the counter-staff slow and system troubles didn't help. I also found the drop-off staff had no clue about what was going on, I was told that the lady didn't understand what I wanted to achieve when dropping my car off, she eventually worked it out, then told me to park in a particular bay at the airport. I then had a phone call after I had returned to the UK asking where I parked the Peugeot I rented...but I hired a VW Polo TSI...so really the whole thing was NOT a good experience at all. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by STEPHEN - 12 December 2018
" No probs "
" All good. All went to plan at reasonable price. Efficient return of pending credit card deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAMION - 11 December 2018
" Terrible company avoid at all costs "
" Try forcing you take upgrade insurance. Now when returned to the UK they have added a 200 Euro cost "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by PETER - 10 December 2018
" Auto Europe are very good "
" Despite having a ire care voucher with full coverage and zero excess, I still got the hard sell about "you've only got half the cover, you need tor=take our's out. When I pressed them to tell me what "half" I was missing, it was for loss of keys. A ahame, beacuse the car was nice and drop off easy. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ROBERT - 10 December 2018
" As above "
" Currently still awaiting my Visa statement to confirm but at this time I appear to have been billed twice for the same rental would appreciate some sort of an explanation will be in contact once Visa bill has arrived. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JAMES - 04 December 2018
" Having used Interrent in Italy only 3 months previous, where I had 0 issues, I wouldn't hesitate in using this company to rent cars. However after this disastrous experience, I highly doubt I will be using this service again. I feel very let down. "
" First of all we had a car that had a number of very heavy damage on the outside of the vehicle. We weren't given the vehicle we originally booked, or anything remotely close to the category of vehicle that we booked. We originally booked a Nissan Juke (SUV) and were given a Renault Megan (Sedan), and were explained that they had no SUVs available. To compound this, instead of placing a block on my credit card at the point of taking the rental out, they have in fact charged my credit card the deposit amount, as well as an additional £59 that hasn't been explained whatsoever. When we dropped the car off we were told by the representative checking in the cars that everything was fine. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
GRAN CANARIA, ES - Reviewed by PAUL - 26 November 2018
" Booked as "on Airport collection" Not the case, 15 min drive away, no one to meet us. Hard to find information about where they where. Once we got to the collection location all was good. Dollar say they have told Autoeurope they are not on the airport. I don't know??!! "
" Booked as "on Airport collection" Not the case, 15 min drive away, no one to meet us. Hard to find information about where they where. Once we got to the collection location all was good. Dollar say they have told Autoeurope they are not on the airport. I don't know??!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by SERGIO - 23 November 2018
" problems is with all the extras as they are never clear as there are always some hidden charges that pop up. this reservation mention 8% airport surcharge under Rental Include but then I got charged a local tax which I not mentioned anywhere in the contract. "
" was imposed some hidden charges at the airport like upgrade and smart delivery without even asking for them. Plus when they send final invoice these charges are not even broken down and you need to request separate invoice "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by JEREMY - 21 November 2018
" Extremely friendly and helpful staff! "
" Extremely friendly and helpful staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by LYNN JOHN - 20 November 2018
" Excellent value for money "
" Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by MELVIN - 19 November 2018
" Easy booking on line and all details sent wuickly "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by JOANNE - 18 November 2018
" I have only received a p[atrial refund of the deposit taken at the Airport and no one is sorting it out! "
" Vehicle not perfect condition, but a great price. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by DAVID - 15 November 2018
" As above, I have contacted the Auto Europe to request a refund of the unwarranted charge - hoping for a prompt settlement. "
" On returning the car (a Renault Megane) to Gran Canaria airport I dropped it off in bay 20, I took a photo which was timed at 12:38 and proceeded immediately to the Interrent office (which had been relocated since picking up the vehicle!) and handed the key to an employee. He thanked me and said I would receive an e-mailed invoice, I replied that I was 'fully paid up' and went on to check in for the flight, this would have been at approximately 12:45 p.m. My flight was with TUI (flight number TOM6171) which left Gran Canaria at 14:50 and arrived at Exeter approx. 19:00. Yesterday I received the promised invoice which shows that the car was not returned until 19:24, thus incurring a charge of €13,50 for an extra day's rental. This I have raised earlier today with Auto Europe's call centre and e-mailed them these details with the request that I am promptly refunded this payment. (As mentioned above it would have been useful if the office staff had informed that they were moving to a new location before we returned to find shutters down at the old location.) "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by CSABA - 12 November 2018
" Staff very friendly car good condition "
" Fast Service bit far from terminal anotherwise excellent price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by MICHAEL - 12 November 2018
" . "
" Poor sign posting to office with in the airport, took ten minutes to locate. Car was not what booked, this car was larger. I have been sent an invoice for fuel after drop off but I filled up at the petrol station in the airport. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by ANTHONY - 09 November 2018
" See 3 above. I look forward to hearing from you. "
" Unfortunately, we did not receive the type of car we booked. We were told that the Hyundai Tucson we had ordered was not available because it had been involved in an incident. Instead we were offered a C3 Crossover Citroen. This car was brand new and very nice but it was not big enough to hold all the luggage we brought (3 cases, hand luggage and baby equipment) without having to squeeze it onto our laps and leave the parcel shelf with the Avis representative. That is the reason we hired a big car. The car was also a little underpowered with a full load. The journey to and from our apartment was therefore very uncomfortable. I feel we should be compensated for this and would be grateful if you would look into this please. Finally, I should point out that the pick up is a long walk from the arrivals area. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by CHRISTOPHER - 08 November 2018
" value & car nice but a big let down on collection "
" the collection was a farce as the car was left in the area where all the cars are been washed where my family had to avoid speeding/erratic driving to be told that the guy who had the keys had gone home so had to return to the desk to get help to find who had the keys.. not the best hire car experience ive had "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by BERNADETTE - 08 November 2018
" only negative was the distance from arrivals to the counter/desk and then the distance to the car collection point "
" fast efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOE - 05 November 2018
" Fine "
" Nice car and good service except for the pick up and drop off points being very confusing and away from the other rental companies. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by GREGORY - 03 November 2018
" Fraudulent "
" False claim re fuel made "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by GARY - 02 November 2018
" no problems price was good and details regarding the renatal were spot on "
" no real problems with interrent , only issue was man on reception trying to push the extra insurance with them tell me that the one that I had taken out would leave me out of pocket if I had a claim "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PETER - 30 October 2018
" Terrible "
" Arrived a day late due to flight problems and had to stand in the queue for over an hour. Was told they no longer had my car but still had the reservation as was less than 24hours late but would have to pay for an upgraded car which wurned out to be dirty inside and out as well as having signs of smoking. Then told as I had no credit card I'd have to pay for extra insurance also. On drop off there were no signs etc, it wasn't with the other car rental drop offs and having been to the office which was closed, then back to the car there was a random lady who said they'd take the keys which seemed incredibly dodgy! Overall very dissatisfied with the service and feel like I've been taken advantage of. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by GRAHAM - 28 October 2018
" Simple and good value "
" Good value for money. The saving due avoiding the cost of airport/hotel shuttle almost paid for a week's car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PETER - 25 October 2018
" On the whole the car was a resonable sized car and drove well "
" The car itself was fine the only complaint i had was the counter staff badgered me into taking the full insurance package which didnt want when i booked and pre paid for the rental. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by VINCENT - 23 October 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by DARREN - 19 October 2018
" The booking was made via Travelsupermarket, Autoeurope and Interent at Gran Canaria Airport. Through the whole booking process I wasn't told that I needed the credit card to be in the drivers name. So on arrival we were told we couldn't have the car as we only had my partners credit card. Contacted Autoeurope to ask for refund, told we couldn't as it had passed collection time and can only cancel 48 hours before. Seeing as we had booked it that morning this was impossible to do. After getting home and checking your website process, at no point does it tell you, that you need a credit card in the name of the driver. On the voucher you present yes it does, but then when you've booked, printed, packed and flown its too late to see that in the small print. The woman I spoke to said it WAS made clear on the booking website. NO IT ISNT. And refused to give us a refund. So would I recommend you, NO. NEVER. "
" The worst company I have used to date. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DANIEL - 18 October 2018
" I wasn't very satisfied with the car I was given. When I asked ,why I can't have the car I did pay for the gentleman on the tilt told me he's going to give me even better car...didn't really happen so. "
" The car I was given wasn't the one I've paid for. The condition of the car I was given wasn't good at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by DESMOND - 18 October 2018
" An item has appeared on my credit card account which Europcar tell me relates to damage. At no time when the car was returned did any of their staff say anything about new damage(there were several areas of pre-existing damage when car first collected) I have raised a case with them and cannot comment about my experience until the issue is resolved. "
" See comments below "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by JAMES - 18 October 2018
" Good value, good friendly service. "
" Car had done 46000 km and was worn with no wiper back. But tires and brakes were good, and great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by ANTHONY - 16 October 2018
" Easy to book and great ratrs "
" Disappointed that the counter staff on checkout really pushed the extra insurance to the point of saying if you have a flat tyre the contract is immediately terminated and you won't get another car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by BRENDAN - 01 October 2018
" Interment are the best "
" I always use Internet and will continue to do so. I will also recommend them to all my friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by IAN - 09 September 2018
" I wouldn't use Gold Car again and would book directly with a better known brand. "
" I was charged €90 for insurance even though my booking clearly shows insurance is included. I have submitted a complaint to Auto Europe and have been sent a form to complete. Picking up the car was lengthy. There were only two staff behind the counter and we had to wait 40 minutes. Overall, a horrendous experience. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by BRIAN - 08 September 2018
" The counter staff were friendly but he did not tell me about the fuel policy and it would have helped if a map was provided as standard "
" Difficult to find the office to rent the car. The firsr office was closed so we went to the return office that was locked with nobody there then we found the correct office after over 30 minutes searching "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by GORDON - 07 September 2018
" Hassle free value for money car hire. "
" No queue at desk pick up quickly expedited by friendly efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KENNETH - 04 September 2018
" A refund on the second car would be good.... "
" I wanted 1 car with my self and my partner as drivers. When I arrived, I had 2 cars with 1 driver each...Hertz told me they could not refund the cost of the additional car. The car was in the wrong bay, there was no check out inspection, the car had a scratched rear bumper which I pointed out to the hertz staff on return, which thankfully they did not charge me. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by ELIZABETH - 03 September 2018
" Auto Europe is fine the problem is with the girl at Inter Rent at the drop off "
" The young girl at the drop off was not very good was just trying to say that all the damage on the car was my fault and it was not registered on the computer did not like her attitude at all "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by GRAHAM - 20 August 2018
" I would use again. Recommended. "
" All great. A few tiny dings on the car which didn't worry me. Staff fairly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by TOMASZ - 18 August 2018
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DUNCAN - 25 July 2018
" Please see comments in section 3. I was generally happy with auto-Europe (easy to obtain quotes, easy to book, clear voucher which helped me understand my rights regarding this issue quickly)) but concerned about the bahvious of the company that you provided for us. I suggest that you check whether this practice of trying to gain revenue this way is a typical experience. I would imagine many individuals may simply have paid the money asked, conscious that they had a flight to catch. "
" Car was 88 days overdue a service which I raised with counter staff but they were happy for the car to be released. Car also had multiple instances of marks etc on the bodywork, but was otherwise fine. Biggest issue was at drop-off. Counter staff "found" an apparently new mark on the door mirror which they tried to charge me 130 euros for. Given the limited time we used the car I am completely clear that this was not caused by us but appeared to be an attempt to increase their revenue. Also, when I pointed out that our car rental had CDW insurance with zero excess their response was that we had to pay the 130 euros and reclaim the money paid from auto-Europe insurance. Only after I pointed out that the zero excess was part of the rental agreement with dollar did they check their records of our rental agreement and eventually agree with me. I now don't trust dollar and will be checking my credit card statement to ensure they haven't charged me in any case ! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
GRAN CANARIA, ES - Reviewed by ALAN - 19 July 2018
" Reasonable hire rates "
" Only one person working on hire desk at a very busy time. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DICKIE - 17 July 2018
" Terrible - sneaky clause that if the vehicle broke down or had a flat tyre....vehicle would be recovered but that would end the rental regardless of how many days were remaining with no refund. To offset...you have to pay for roadside recovery...sneaky and leaves bad taste on rental. Website doesn't suggest the car would be battered and in terrible condition with the rear windscreen wiper missing "
" Terrible vehicle - dents scratches with even the rear wiper missing. Counter staff were nice, pick up staff were terrible and drop off was with a nice bloke "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
GRAN CANARIA, ES - Reviewed by GEOFF - 12 July 2018
" Interment office took a while to find in Las Palmas airport "
" Had to change cars because first one offered was badly dented and marked. But replacement was ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by KEVIN - 11 July 2018
" Quick and easy "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID ROBERT - 10 July 2018
" Happy enough "
" Car wasn't particularly clean on the outside. Few more marks on the car than identified by Interrent, which I took photos of but no issues with staff when car was dropped off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by DUSAN - 29 June 2018
" no coment "
" in my opinion- interrent is no really reliable company "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by BARRY - 29 June 2018
" I hire cars very often and this particular occasion was by far the easiest and most professional, well done to all concerned. "
" Initial booking was very easy and car collection from Gold Star was quick and easy, very, very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOHN - 23 June 2018
" I have used Auto Europe on many occasions and have always found them to provide good value rentals. I have never experienced any problems. "
" The desk was not open when we arrived and had to wait about 10 minutes for a member of staff to arrive. Check in was reasonably quick. The car had many items of damage and was missing a rear wiper blade which was not noted on the paperwork. This was reported at the desk but nothing could be done to remedy the problem. The car, a Fiat 500, performed well but was showing signs of wear after 42000 km. Drop off was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by MARCUS - 21 June 2018
" Was helped amázingly by the ladies st interrent LPA. "
" The two ladies at interrent were amazing! They went above and beyond their duties and even helped me out with another matter as my hotel had been cancelled. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MALCOLM - 20 June 2018
" I have always found Autoeurope's prices to be excellent and their service helpful "
" The Interrent desk is along way away from the other car hire companies desk and is therefore not very easy to find. Similarly, their "garaging" point is some way apart from the others.. However, I was given a very satisfactory vehicle which worked well throughout the rental period. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by DEREK - 19 June 2018
" Very easy and straightforward to book and good value for money "
" Office is out of the way and could do with better signage "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by CHRISTOPHER DAVID - 14 June 2018
" Will be using Interrent again if the price is right. "
" This is the second time we have used Interrent and again very satisfied with both the car and the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARTIN - 26 May 2018
" After receiving the car from Interrent, I took this up with Auto Europe and I got no satisfaction and my last email was not even replied to, I was told by the Interrent desk to deal directly with Auto Europe which I did the next day, which was almost a month ago. I will be writing a very negative review on all the forums that I can, as I think this is scandalous "
" We arrived at around 8.30 pm, spent nearly three hours waiting with only a queue of 4 people, there were two staff who did not seem to know what they were doing, then one left which we could not understand why. Eventually we got give the keys to a car which was Fiat 500, with no boot space at all, we had one standard case so we had to go back and we were told we would have to upgrade even though when we booked on your website we booked a car with room for one suitcase and four people, it says or similar but the boot space was different, we ended up paying almost 100 pounds extra for a renault clio just to carry a suitcase, we hired a car just to drive to the hotel and back to the airport, we knew we were not going to do alot of driving as our hotel all inclusive. We were disgusted to be held to ransom at nearly midnight with two children and no choice, literally had a gun to our head, we are shocked at this type of manipulation between rental companies of the description and classification of their cars, and how they treat their customers, If we had paid 140 pounds when we originally booked we could have had an intermediate or full size car as we booked well in advance. I will be writing a review to let everyone know, to watch out for the latest trick and not be had like me, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by COLIN - 20 May 2018
" not a lot to comment about "
" bit slow at pick up "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by SERGIO - 12 May 2018
" I have used Autoeurope before and the only issue I have is that with some suppliers and in some countries like spain although you purchase zero excess there is always something extra to pay locally in the small prints. Either glass/tire extra coverage or like in this case the 24 breakdown assistance as Auto Europe only offer the basic. If zero excess there should be no other extras to pay with any of the suppliers offering this option other than deposit for petrol. It should not be only zero % as you do not have to pay a full deposit. "
" Pick up was slow. Staff at interrent advised that although rental was zero excess I had to pay extra for 24 road assistance. This is the third time it happens in spain/canaries with various companies as they always find something to charge extra locally. Pick up was process was slow and desk is the other side of the airport by domestic so long walk. Drop off signs direct you for Interrent inside airport parking but in reality it is outside in another area. Very messy. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by PIOTR - 04 May 2018
" Although staff at the counter was polite and helpful there was only 1 person at pick up time and it took him around 1 - 15 to serve one customer. We spent over 45 minutes waiting for our turn to be served having only 3 other customers in front of us. Other than that very satisfied. "
" Although staff at the counter was polite and helpful there was only 1 person at pick up time and it took him around 1 - 15 to serve one customer. We spent over 45 minutes waiting for our turn to be served having only 3 other customers in front of us. Other than that very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARK - 30 April 2018
" It's false advertising had to take out car insurance when we got there "
" Very unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by DAVID - 28 April 2018
" Overall good. Counter staff tried upwelling of breakdown cover and car size but not too pushy. "
" Car was a bit battered but I had zero excess. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by STUART - 27 May 2015
" The agent pushed very hard for me to take out CDW excess cover which I had already purchased at time of booking. Also, she wanted me to pay upfront for fuel despite having chosen at the time of booking to collect and return the car with a full tank of petrol. On inspection of the hire car we discovered additional damage which had not been noted on the agreement form. Overall the service was very poor and I certainly will not chose to use Avis again as this is the third time I have had problems like this with them. "
GRAN CANARIA, ES - Reviewed by KEITH - 21 May 2015
" Fuel policy not made very clear "
GRAN CANARIA, ES - Reviewed by GRAHAM - 14 May 2015
" Difficult to find car .Fuel policy not as stated on contract i.e.full to full. Had to pay for a full tank which is difficult to use on an island and return it with 500 km. still in the tank-rip off!! "
GRAN CANARIA, ES - Reviewed by MICHAEL - 13 May 2015
" any scratches even minor dents should be included on lease document to avoid having to traipse back to the desk [10mins away] & told they are only minor . "
GRAN CANARIA, ES - Reviewed by JON - 29 March 2015
" The car was new, clean and apart from one hub-cap missing, in very good condition. However, the attendant did not take any time to explain any of the special features of the vehicle, including how to open the boot. I had to ask how this was accomplished. The return was very easy. "
" Train your attendants to explain the special features of any vehicle. SEE ABOVE "
GRAN CANARIA, ES - Reviewed by CHRISTOPHER - 09 March 2015
" The service from Auto Euroope was excellent. "
" On arrival at the airport Avis desk, there was a long queue and only 2 staff. It took almost an hour to be reach the head of the line. The receptionist then tried to sell me extra insurance at 13 Euros per day. I declined but she continued to argue that I should have it. I said that I had full insurance including CDW and Excess Refund already paid for. She said if I left the vehicle and returned to find it damaged, I would not be covered. During this conversation, people behind were becoming impatient. She then told me to return the car with an empty fuel tank. I again declined but she continued with her sales pitch. Eventually, I gave in and accepted the change and immediately regretted it. I resent this sharp practice. "
GRAN CANARIA, ES - Reviewed by ANTHONY JACKSON - 09 February 2015
" excellent car and service "
" as above "
GRAN CANARIA, ES - Reviewed by PAUL - 18 August 2014
" Very easy process for booking a car. "
" Poor service at airport, forms not explained properly which left confusion about fuel payment although we booked tank full to full. No avis staff close by when collecting car which meant a lot of running back and forth as hire car had many more dents/scratches on it than marked on paperwork. The whole process took about and hour before we could drive away. Similar situation when car was returned, no one to check the car to confirm condition which leaves us hoping vehicle doesn't get damaged in car park. "
GRAN CANARIA, ES - Reviewed by ADRIAN - 11 May 2014
" Excellent service when booking car "
" Hard sell when collecting car from airport , not what you want to experience when you have just got off the plane. Told at time of booking full insurance with waiver. On arrival told insurance did not cover tyres glass etc. also told if car broke down no support would be provided unless I paid for more insurance. I expect when I hire a car I enter a contract for a be chile that works for the time of the lease. People do not hire things that brake down!!! Unfortunately I will not hire through Internet again !!! "
GRAN CANARIA, ES - Reviewed by ANTHONY - 13 February 2014
" Always very good prices and service "
" Very efficient and pleasant to deal with. Perfect service. "
GRAN CANARIA, ES - Reviewed by DAVID - 29 January 2014
" Easy to book and good service "
" Good car and easy return process "
GRAN CANARIA, ES - Reviewed by SARAH - 17 June 2013
" Make it clearer about possible additional costs. I don't think it's enough to say that you MIGHT have to pay for a tank of petrol or extra for persons under 25. I think it should be made clear what are compulsary extras for which car hire locations. I was under the impression that the tank of petrol would be optional and I was not aware I would need a credit card in order to not pay extra for insurance and I made sure I read through the terms and conditions of the contract. "
" The man who served us was very helpful and despite having to pay a lot more than we were necessarily expecting he made the experience pleasant and made it easier by explaining the situation and making a few jokes. The car was very nice and the process of picking the car up and returning it was very simple and stress free. "
GRAN CANARIA, ES - Reviewed by SHARON - 02 June 2013
" Extremely easy to choose and book vehicle / insurance / fuel package. Thanks for keeping it simple! "
" The confirmation info meant that on arrival abroad everything ran smoothly, from collection to return. most accommodating. "
GRAN CANARIA, ES - Reviewed by GIUSEPPE - 04 February 2013
" Since I start using your services I have no complains and rentals been excellent too "
" Great company to do rent from with a friendly approach "
GRAN CANARIA, ES - Reviewed by JAMES - 28 January 2013
" Very happy. "
" Very good. Really nice helpful efficient office staff. Nice car. Do think the fuel was overpriced "
GRAN CANARIA, ES - Reviewed by MICHAEL - 07 January 2013
" every thing went to plan and we have no problems getting the car. "
" every thing was ok picking up the car, however there was a mark on the body work and one of the trims was missing from the wheel. However the car was clean and tidy and the tank was full. I would use them again "
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