Auto Europe
- North America
- Central America
GREEN MOTION CROATIA CUSTOMER REVIEWS
- 6.4
- 7
- 5.8
- 7.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GREEN MOTION CROATIA Car Rental Reviews
Average Rating for Green Motion :
DUBROVNIK, HR - Reviewed by DAVID - 25 August 2025
" Cheapest option :) "
" Extensive pick-up, but no-one on site for drop-off, so I don't really know whether or not everything was OK. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by JASMIN - 16 August 2025
" Professional work "
" Quick and easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ROBERT - 09 August 2025
" See my comments above! "
" Total scam booked the car 4 months before trip paid in full our flight was cancelled we emailed you and called green motion. we managed to get a flight the next morning only to find the hire cancelled and no chance to get a car ( needed a 6 seater) as nowadays lots of flights are delayed it looks like a legal scam. After all I paid for a rental for the week it shouldn't matter when I pick up the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZAGREB, HR - Reviewed by IVANA - 11 July 2025
" straightforward, simple, easy, perfect "
" quick, easy, very helpful staff, perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by VERITY - 07 July 2025
" Would not use again. Would go for a company where we know what we are getting. "
" The car we were given was very old with several large scratches/damage. There were warning lights that came on and hadn't been fixed. We were given the car with almost no petrol in which was particularly inconvenient when we were picking up after most petrol stations had closed so had to make a detour to find a late opening petrol station. The staff were very friendly and efficient. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by PAUL - 11 June 2025
" This is the first time that I have been disappointed with a Auto Europe hire. "
" The car was old and battered - covered in scratches and dents - not what I expected given we had hired a Premium SUV. Furthermore, the engine warning light was on throughout the whole week - I pointed this out at the start of the hire process and was told not to worry about it! "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by MICHAEL - 11 May 2025
" I have booked with Auto Europe before but would not again as the quality of provider (Green Motion) that you used were substandard and bordering on providing unusable vehicles. I read online reviews when I received the voucher before I arrived in DUBROVNIK but thought I'd give it a chance and not believe the genuine reviews who all had a similar experience to me with old, unsafe vehicles. Auto Europe should not use green motion if they want to keep a god reputation. "
" I was very disappointed with the poor quality of car having booked through what I believed to be a reputable company - Auto Europe. I wasn't aware that green motion was the actual provider and if you look at online reviews you will see that people have had similar experiences to me. They said that the small fiat 500 (or similar) wasn't available so they provided an upgrade - an old Mercedes suv. The car was too big, have dents/scratches on every panel (I can send the check in documents), had tyre pressure Waring lights on, air bag inactive lights on and the suspension clanked every time the car went over a usual road bump. In short the vehicle wasn't fit for a hire car and not fit for what I expected from Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ZAGREB, HR - Reviewed by SILVIJA - 14 March 2025
" Easy and quick "
" Easy and quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by DOMINIK - 30 November 2024
" I want to share my recent experience with Green Motion, in the hope it might help others make informed decisions before choosing this car rental service. 1. Misleading Information: The booking process gave inaccurate details about the local office's operating hours, stating it was open all day. However, upon arrival at my scheduled pickup time, the office was closed, leaving me stranded without transportation. 2. Unprofessional Behavior: When I contacted Green Motion to resolve the issue, I encountered rude and dismissive behavior from their representative. Despite trying to address the situation calmly, I was met with hostility and threats to terminate the call. 3. Lack of Accountability: Although I had provided my flight details during booking, the company insisted that I should have informed them of a delay while I was in the air. Despite contacting them promptly after landing, they refused to provide any support or solutions. 4. Inflexible Policies: Green Motion applied their policies rigidly without considering the extenuating circumstances, such as flight and luggage delays. This lack of flexibility turned a manageable issue into a major inconvenience. 5. Credibility Concerns: Based on this experience, Green Motion does not appear to be a reliable or customer-focused company. Their miscommunication, poor customer service, and unwillingness to resolve issues professionally raise serious concerns about their credibility. If you are considering Green Motion for your car rental needs, I urge you to think carefully and explore alternatives. While their rates might seem competitive, the potential for misleading information, unprofessional conduct, and lack of support in resolving issues could end up costing you much more in time, money, and frustration. "
" I would like to provide feedback regarding my recent experience with Auto Europe, case reference 10893542. 1. Communication Issues: The booking form inaccurately stated that the local office was open all day, which led to a significant inconvenience when the office closed at the exact time of my scheduled pickup. Clear and consistent communication about operating hours across all platforms is essential to prevent similar situations. 2. Delayed Response: The response time to my complaint was excessively long, with only automated replies for several weeks. A faster and more efficient complaint resolution process would greatly improve the customer experience. 3. Policy Flexibility: While I understand the importance of policies, their strict application in my case felt unnecessarily rigid. My flight details were provided at the time of booking, and I made contact within a reasonable time after arrival. Allowing some flexibility for unforeseen delays would reflect greater customer care. 4. Professionalism of Representatives: The behavior of the Green Motion representative I spoke with was unprofessional and dismissive. Ensuring all partner representatives are trained in respectful and empathetic customer service would uphold Auto Europe's reputation. As it stands, the company Green Motion does not appear to be a credible or reliable partner, based on this experience. 5. Proactive Problem-Solving: In situations like mine, offering alternative solutions, such as rescheduling the pickup or issuing a partial refund, would demonstrate a commitment to resolving issues and fostering customer loyalty. Overall, this experience was frustrating and avoidable. I hope Auto Europe will take these suggestions into account to improve clarity, responsiveness, and customer service practices in the future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ZAGREB, HR - Reviewed by TOMMY - 13 November 2024
" Had a great experience with autoeurope yet again! Quick and friendly service when contacting them about a cancelled flight. Got the pick-up postponed without problems. "
" Very efficient and friendly staff! First of all our initial flight got cancelled so we got there a day later. But it was okay to postpone the pick-up. We got picked up from the airport and after a few minutes journey we arrived at the green motion office. The car got parked outside the door by one member of staff while we went through the paperwork with another. No fuss at all. Same when returning the car. Completely free from any hassle. The only downside was that it took around two week before the deposit got released on the credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MAJA - 10 November 2024
" Extremely unprofessional company who mistakenly took €800 deposit from me for no reason at all. Still fighting and complaining for a month now to receive that money back. Awful customer service no replies at all to my complaints and no money back. I will steer well away from this company and will make sure I tell everyone of my horrible stressful experience. That aside I just want my money back!!! "
" Still waiting for €800 deposit that was taken off me even though I returned the vehicle in exact same condition as it was when I hired it. I have been waiting for a month and as yet no one replied to my emails. I formally complained and as yet am to hear from both green motion and auto Europe. Awful experience that is still ongoing as I am still fighting for a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by MIIKA - 24 October 2024
" Just fine "
" The car was pretty beaten up with more than 250 000 km on the clock. Dents, scratches and the driver door inner handle was about to fall off. But it ran fine so I didn't mind. What got me though were the tyres. They were probably as old as the car and the tread depth was clearly below the legal limit. Luckily it didn't rain. Someone is going to have a flat tyre or worse. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ZAGREB, HR - Reviewed by ELVEDIN - 08 October 2024
" Very friendly, professional staff. "
" I've been using GREEN MOTION for a while and I'm so grateful with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GORDON - 04 October 2024
" It was the first dissapointing experience with AutoEurope but it really started our long awaited holiday with a very bad, disappointed taste in our mouths. Not great at all. "
" We had booked a BMW or like. Directions to the car hire pickup place were terrible. Had to call them, they were not helpful. When we arrived told there were no BMWs and gave us an old, damaged Skoda estate. Will never use them again. They waived the cross border fee in lieu of not having a BMW but that was not really the point. If we'd wanted a skoda we would have booked a skoda. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by EMANUELA - 30 September 2024
" is good for price comparison but need to be very careful with provider "
" there was no car available when we got there at the stated time in the morning and we were asked to come back in the evening. The counter staff had no way of providing compensation. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by KEVIN - 28 September 2024
" I would suggest some kind of compensation is in order for these repeated poor experiences. "
" I called to pre-warn that our flight was running late. The agent advised that Green Motion would close at 10 PM. We landed at 9.40 PM, so I called again and asked if he could stay open for me - the answer was a firm "we close at 10 PM" so I arranged to return for the car the next morning and took an (expensive) cab to my accommodation and back to Green Motion the following morning. When I arrived, the car hire agent informed me that he had rented the SUV I had booked to another customer. He said he didn't think I would come back for it. Instead of a spacious SUV I was offered a Skoda with 185,000 miles on the clock with at least 12-15 serious scratches and dents, a wheel trim missing and a warning sign saying "oil service overdue." It was the only car available. I have been using AutoEurope for many years, but this is the second time this year the company has introduced a hiring agent that falls below expected minimum standards. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by BEN - 01 September 2024
" Really reasonably priced and site easy to navigate "
" Very efficient and great service. Car we received was great. Would use definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by JOSEPH - 01 August 2024
" Spot on as previously. Love Auto Europe "
" Really straight forward and exactly what we needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by NIGEL - 12 July 2024
" We have used Auto-Europe a lot, and to be fair this is the only really bad experience we have "
" Amount of damage to car made the agreement look like a join the dots. Also the car had almost no fuel in. We arrived late in the evening and were told to go to a nearby filling station but it was due to shut in the next 15 minutes. Additionally the location was badly lit and required crossing several roads including the main access road to the airport to get to the site. The instructions on the agreement where not easy to understand when trying to find the rental office. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by TONY - 10 June 2024
" no issues friendly staff, small wait for car "
" good balue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GILES - 20 May 2024
" As above, please can you sort out the return of my deposit! It is around £700 "
" Car was in shoddy condition, with carious minor faults. And a fortnight after completing the hire and returning the car, I am still waiting for my deposit to be refunded "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by SAMUEL - 11 April 2024
" Efficient staff whose English speaking was excellent. The car hire office is convenient, just a short walk from the airport. The condition of the car was poor and it was provided with an empty fuel tank. There was no spare set of keys available when we accidentally locked them in the boot. "
" The price was excellent so we weren't expecting anything fancy. However, the front windscreen had a crack all through the middle. I somehow managed to lock the keys in the boot and there was no spare set. We had to pay for key smith "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by GAVIN - 24 February 2024
" No real problems. "
" I would prefer to complete the drop off with a member of staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
ZAGREB, HR - Reviewed by MICO - 05 February 2024
" fine "
" fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ZAGREB, HR - Reviewed by ZORAN - 17 December 2023
" perfect! "
" Very goed "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by NICHOLAS - 16 October 2019
" See above "
" The office was shut when I went to collect my car at the designated time of 1pm. There was a phone number listed on the notice on the window but when I rang the number no one picked up. In a panic situation because we needed to get to Split in a rush, we went to Hotel Bellevue 100 metres away where the concierge told us that there had been lots of disgrunted customers coming to them from the Green Motion company. The concierge arranged for us to hire another car at short noticve from the Mack company but as this cost me over 200 euros, I wil be seeking a complete refund from Auto Europe. Why do Auto Europe continue to have any connection with such an disreputable firm as Green Motion? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by PHILIP - 16 September 2019
" Very friendly and helpful. "
" Very friendly and helpful with any questions and advice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10