" Used for years, very satisfied. "
" I have hired from Green Motion for 7 years in Zakynthos, always good service and good vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth collection and drop off. Happy to recommend and cheaper than a transfer or taxi. "
" This was an excellent car hire form with no problems and helpful service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great staff and really helpful - Thank you "
" The staff were efficient and keen to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The process, people, value, all good, the car, unless. We parked it up and never used it until we had to drive back to the airport. "
" People lovely etc but the C3 couldn't go up hills, except in first gear, an awful car for those roads. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Car was ok would definitely use green motion again "
" Car l had booked wasn't available ended up with a v w golf instead but it was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Green Motion is the only company in the world not covered by reduce my excess.There is a reason for this. I felt autoeurope hid the fact we were renting from Green Motion, there was no mention in the initial voucher.Would not use again "
" The car was old,scratched and not easy to drive.The windscreen washers did not work and the oil light was on constantly. Also I thought we were renting the car from autoeurope not Green Motion.We have lost £52 in the process of the 922euro deposits.So are not happy about that. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Feel like a ripoff! When I contact you about the insurance I got the same link as I used the first time and been rejected by. Would like to have an explanation and my money back. Had full insurance by you plus because I had a debit card had to take extra insurance when I picked the car. The access on that insurance was €400 and in the end was charged €407.02. for 3 scratches that you can hardly see Full scammers "
" I took full insurance both with auto Europe and green motion. And when I returned it I got charged €407.03 for 3 scratches that I don't even know how or if I am responsible for "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" poor "
" Overall, poor. i returned the car witha flat tyre, whoch I had chnaged. Despite waiting over an hour while the tyre was "checked" my deposit of over €1000 was not returned to me (it had been withdrawn from my credit card). I have called twice and emailed customer service and I am stil unsure if it will be returned,. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Ok "
" Pick up was disorganised noone at airport to collect us as described - had to call the office - after signing the paperwork, all staff disappeared, except the poor girl behind the desk. No one available to get us a vehicle. Child seats also very dirty. Car was battered and dented. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Great value for money though the car was a bit old and basic "
" Noone at the airport to greet us as arranged but answered the phone at late time and after delayed flight and soon arrived to give us a lift. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" 5-Star Review for Auto Europe Car Hire Auto Europe made my car rental experience smooth, affordable, and completely hassle-free. From start to finish, everything was handled with professionalism and efficiency. The booking process online was straightforward, with clear information about pricing, insurance options, and vehicle choices. What I appreciated most was the transparency--no hidden charges, just exactly what was promised. Upon arrival, picking up the car was quick and easy. The local partner was friendly, helpful, and made sure I understood everything before handing over the keys. The vehicle provided was clean, modern, and in perfect condition--ideal for navigating both city streets and open roads. Customer support was also top-notch. I had a quick question during my rental period, and the team responded promptly and politely, offering helpful advice without any runaround. Auto Europe offers great value and peace of mind. I'll definitely be booking with them again on future trips. Highly recommended for anyone looking for a reliable, stress-free car hire experience. "
" 5-Star Review for Green Motion Car Hire – Crete I had an excellent experience with Green Motion Car Hire in Crete and would highly recommend them to anyone looking for a reliable rental service on the island. From the moment we arrived, the staff was friendly, professional, and efficient. The booking process was smooth, and all the paperwork was clearly explained. We were on the road within minutes! The car itself was clean, modern, and in great condition – perfect for exploring the beautiful roads of Crete. It was fuel-efficient and comfortable, making our journeys across the island even more enjoyable. One thing that stood out was the transparency and honesty of the service. There were no hidden fees, and the team was upfront about insurance and fuel policies. Returning the car was just as easy and hassle-free. Overall, Green Motion made our trip stress-free and enjoyable. Great value for money, outstanding service, and a team that genuinely cares about your experience. Highly recommended – I'll definitely be using them again next time I'm in Crete! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient, professional service. "
" Green Motion tried to charge me for "damage" to the wing mirror, which when I challenged them and was able to rub dirty marks off with a cloth, I was told they they were "only doing their job." It felt like they were trying to make more money out of me. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" Όλα καλά τελικά. "
" Όλα καλά "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above comments. "
" At booking desk was shown as on airport. It wasnt - a walk was necessary. The people were very good and the process was quick and clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Lovely car, easy pick-up only downside was the walk over rough ground to depot pulling suitcases .. a pick-up/transfer would have been much better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Trouble free booking "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please see above "
" I cannot believe that a reputable company like Auto Europe would associate itself with Green Motion. They did not collect us at the airport and left us there stranded for so long that we had to use Avis to hire another car through in order to get to where we needed to go and have transportation for the week. In years of travel I have never had such terrible service and been so out of pocket "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would never book with Green motion again. Auto Europe didn't make it easy to change the booking details. I will continue to use several price comparisons till I find the best deal. "
" Every customer not just us we're hot with additional charges, the car was covered in scratches and a much bigger vehicle than we booked for the small roads "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Everything was reasonably OK just don't recommend Green Motion. "
" I waited for nearly 2 hours to lick the car up. The operative was more interested in personal mobile calls than getting the car organised! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" We were given a Volkswagen up that should not have been on the road. After driving it for a short period we noticed that the wheels vibrated and after stopping at a motorway service noticed that a pipe at the front of the engine was hanging down. We reported it and after some discussion and after a 3 HR wait at the service station they brought another very old nissan Micra that had so many dings and scratches they could not all be marked on the sheet. I had to take more than 20 pictures. The attitude of the staff is very poor which is reflected in their reviews. Auto Europe need to review their relationship with this company. It's not doing their reputation any good "
" We were given a Volkswagen up that should not have been on the road. After driving it for a short period we noticed that the wheels vibrated and after stopping at a motorway service noticed that a pipe at the front of the engine was hanging down. We reported it and after some discussion and after a 3 HR wait at the service station they brought another very old nissan Micra that had so many dings and scratches they could not all be marked on the sheet. I had to take more than 20 pictures. The attitude of the staff is very poor which is reflected in their reviews. You need to review your relationship with this company. It's not doing your reputation any good "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Have had better experiences with rentals indicated by auto-europe. "
" Car was old: 52.700km with clutch almost gone. Counter staff could be a little more polite and courteous. Only one employee overloaded with work on day of delivery. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Fine. Might avoid Greenmotion though because of the credit card deposit issue. "
" Good car. But they take the deposit from your credit card rather than blocking it. So when refunded, you don't get the same amount back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Would ideally like my money back as did not get to rent/drive the vehicle "
" Never got to rent the vehicle. No staff at airport, no instructions, no signage, no one picked up when I called their number (in fact they hung up on me several times; this was around 19h30) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As above. Do not use. "
" Green Motion left us waiting for 90 mins at the airport. They supplied us with a Fiat Panda without Aircon instead of a Suzuki Swift or equivalent. They alleged we caused a scuff on the bumper and forced me to pay €607 before I was able to leave. It was over 34C in Corfu and unbearable in the car without Aircon. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Green motion terrible, auto Europe fine no problem "
" I was charged £600 for a small scratch on the underside of the bumper that had nothing to do with me. Criminals business practise "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Easy to book, good choice of cars at various budgets. "
" Too much repetition of information required having given the same when booking on-line. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Very polite and efficient staff. "
" this is the second time we've used Green motion and have been really pleased with the cars provided in both cases. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe experience was on the whole very good with booking and keeping us informed of all that we needed to know just a let down with the car's condition. "
" Pick up and drop off worked well. Disappointed with the condition of the Hyundai I10 that we were given as asked for a Suzuki Swift. the car itself had completed nearly 78000 KM so was a very tired example, expected better. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" We believed the vehicle was on the airport however it was a long walk up a steep hill from the airport not ideal with two heavy suitcases at 9pm in the dark. We will not be using your company again. "
" I was charged €25 at pick up time even though I had pre booked for the time! The vehicle was in need of repairs the anti roll bar links were worn causing excessive noise "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" Very competitive price, great service, next to airport so easy location "
" No issues. Excellent staff and service. Car was good and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" apart from the return - everything else was ok "
" person in front of me and myself and the next person after me ALL were accused of damage to the car when returned. Luckily 2 out of the three of us had photos to show the 'damage' was ALREADY there from pick up and were not charged. Never had this kind of issue with green motion in the past 12 hires "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" The whole experience was smooth and entirely trouble free. Staff on pick up and drop off were kind, professional and very courteous. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above - more expensive than advertised online. And some minor gripes about the car. "
" There was extra insurance to pay on site and we had to pay a larger deposit because we don't have a credit card. Also air bag light was flashing on car for whole trip. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Straightforward service, no waiting about and gave me the chance to refuel as I was returning the car. "
" Excellent service Straight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Don't opt for green motion .They keep your deposit for 3 weeks and they actually take money out of your credit card so you will get a transaction fee which was was £20 for me. "
" The car got us from A to B which is all that matters but the actual condition of the car wasn't very good.I was shocked when green motion actually took money from my credit card instead of just holding it like I'm used to with hire car companies.I was charged a £20 transaction fee & I also had to wait nearly 3 weeks to get the rest of the deposit back ! Which ill also have to pay interest on.I will not be going with green motion again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Staff dropped us back to the airport after vehicle return......very helpful and welcome.....went the extra mile to serve the customer. "
" Smooth check in and out.....car was better grade than the one booked. Vehicle had some damage to the wheel trims and driver's wing mirror. The staff was helpful and recommended that we took a condition video to avoid any dispute upon vehicle return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" good quality car "
" helpful and efficient rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good. Would use again. "
" It was easy to book the car online. The staff at the counter was very friendly and helpful. The driver who drove us from the airport to the rental place was helpful and helped us out of the car. He drove safely. The car was in a good state and comfortable. The car was clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A very straightforward process to collect and return the car "
" Excellent service, great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We will continue to rent with green motion when competing product available "
" Very good service at a good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything worked perfectly "
" Everything from start to finish was fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Otherwise all acceptable for our purposes. "
" Our plane was delayed and so we had to pay 25€ out of hours fee as their office hours are not as written on the booking voucher! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Excellent service "
" Nice new office at Preveza "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy booking and good communication "
" Very helpful staff very easy boo "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" great staff! "
" Super helpful, no issues to report. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value "
" Efficient service, friendly personnel, great value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Basic car at excellent price "
" Always great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Already stated above. The Office was a little way to walk from the terminal. It wasn't far. It was very quiet and I had taken out your Premium Insurance so I had no issues with trying to be hard sold extra cover. The car wasn't very clean inside the windscreen inside was greasy we had to clean that the next morning. The car had a few existing knocks and dents. There was a slight noise from the engine but it ran fine. The staff vey were courteous and helpful. I prefer a car with a bit of wear and tear rather than a new one. I would use Green Motion again. Value for money, and quick turnaround on Pick-up & Drop-off. That said we were out of season in Early October. But the general experience was very good "
" The Office was a little way to walk from the terminal. It wasn't far. It was very quiet and I had taken out your Premium Insurance so I had no issues with trying to be hard sold extra cover. The car wasn't very clean inside the windscreen inside was greasy we had to clean that the next morning. The car had a few existing knocks and dents. There was a slight noise from the engine but it ran fine. The staff vey were courteous and helpful. I prefer a car with a bit of wear and tear rather than a new one. I would use Green Motion again. Value for money, and quick turnaround on Pick-up & Drop-off. That said we were out of season in Early October. But the general experience was very good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Iv used Auto Europe for work for a few years now and it's always been great "
" Far from the airport, slow to collect the car(about 50 mins) car was very damaged and dirty on the inside and out. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" All went very smoothly and great value for money. "
" I have used Green Motion a number of times now and always had a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Friendly enough staff. The car we hired was about 8 years old and in awful condition. There wasn't a panel that didn't have a scratch/dink on. Not expecting miracles for the money we paid but a nice clean car would have been good. "
" Friendly enough staff. The car we hired was about 8 years old and in awful condition. There wasn't a panel that didn't have a scratch/dink on. Not expecting miracles for the money we paid but a nice clean car would have been good. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Rarely any issues. Always recommended. "
" Good transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would definitely recommend or use again "
" Good value for the car. Not top of the range but did what we needed and good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Seamless and easy to deal with "
" Good firm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" Staff were friendly and everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very impressed with Green Motion. Both pickup and return were very easy "
" Pick up and return really easy and staff spoke excellent English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always use green motion when in Corfu "
" Always very helpful staff and honest approach to cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Due to length of pick up and drop off "
" Longest pick up we have ever experienced only 1 person in front and took 45 mins to get to desk to pick ours up When returning yet again longer process than usual Need more staff on desks "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" Auto Europe was very easy to use I just didn't get what I wanted. Maybe my fault for not paying more attention and paying more money but this was the worst hire car I have driven "
" I booked a car to be at the airport, having walked around all the waiting staff, I had to walk out of the airport with mobility issues along a dark road. Picked the car up with an engine management light already illuminated and, if it had been light, I would never have accepted it. Clutch slipped, gearbox popped out of gear. No one on site to return the car too I got shouted at for trying to leave it next door on the only open compound and told to move it outside. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" Whilst driving I damaged the tailgate on the car I had taken out Full Protection Insurance through Auto Union so on return to Green Motion paid for the damages as per my insurance policy. Upon returning home to the UK I filled in the on line claim form and within 2 days I was fully reimbursed for the damage. I can only say that I have used Auto Union many times over the years when driving abroad and again they have provided me with exactly what I require and through their insurance process made an extremely stressful situation a very positive experience "
" We hired a car through Auto Union and the local renter was Green Motion. We were well aware that they would not meet us at the Airport but the Rental Office is really easy to find. On arrival the car was ready for us and was an Opel Corsa less than i year old and in excellent condition. Unfortunately I damaged the car whilst reversing on a narrow road. We took the car back to the rental office and explained the situation and we were told to come back at drop off time where we would be given a price for the damage. Within 10 minutes of Drop Off time I had paid for the damage I had caused as per my Insurance requirements. The team at Green Motion Zakynthos are extremely professional and the car provided was first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all ok "
" all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Excellent, quick & easy the car was exactly what we were looking for "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You gave no details about how to find GreenMotion - I wasted time asking for Auto Europe. There is no signage at the airport and their office is a difficult walk on a bad path round the back - again, no signage. The office is small and therefore very slow process to get the car, waiting in the heat. The person working was good but she needs more support, and you need to signpost and provide a decent route there. "
" see below "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Overall, I'm satisfied for what we paid. The only downside was the condition of the car. "
" Called the office on arrival and the shuttle arrived very shortly afterwards. The office is close by and I have no complaints about the staff or pick up procedure. We had hired a budget small car and what we got, fitted the description. The car however was covered in small chips and dents. It must've also been very much the entry level with regards to trim and extras. Returning the car was quick and incident free and we were dropped off back at the airport promptly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Booking was simple but there were inadequate instructions on how find the car hire location and it was not full-to-full as I had expected. "
" Depot is outside airport, beyond other car hire companies. It's a 2 minute walk once you know which direction. (Exit airport onto main road and turn left.) The car has lots of marks but they were duely noted and agreed. No problem returning car to same location. Staff were courteous. I don't like the like-for-like fuel. I prefer the much easier to manage full-to-full which I thought I had selected. The Nissan Micra was a bit rough sounding but it did the job. Aircon worked well and it was economical. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Good staff, but car condition not great, old and rattling engine "
" Car not great and old "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Not good. "
" When we got to the counter we were told that they could not take the deposit with a debit card, only a credit card. So the only way to have the car was to pay a 150 Euro insurance premium (25 of which was the debit card fee!). At the end of the holiday, we wanted to extend the rental by 4 hours, and they charged us 50 Euros! We settled on 40 Euros, but it's still more than a whole day's rental. Next time I'll just go to the big companies at the airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Overall exceptional service "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This is the first time I've ever had a problem renting cars through Auto Europe. I would certainly never want to use Green Motion again. "
" 'George', the chap at Green Motion who checked us in when we arrived at Preveza on 31 July, explained that we had been 'upgraded', but the vehicle to which we had been 'upgraded' was in fact a Skoda automatic in their 'Mini' class rather than the Hyundai manual we thought that we'd hired, and a 'downgrade' rather than an 'upgrade'. When I challenged this, George told me that our car had been involved earlier that day in a fatal collision and two motorcyclists had been killed and that he was to go to the police/hospital once we'd taken our car. He told us that we could go to Nidra to change the car if we really didn't want it. He also told us that the tank was a quarter full: it was one eighth full. By the time we'd filled up the tank, we didn't want to waste a day of our holiday trying to exchange it, but neither of us like driving automatics, especially in mountainous landscape like Lefkada. When we dropped off the car a week later (with the tank now a quarter full), I inquired after the people who'd been injured/killed in the accident, but the chap at Green Motion didn't know anything about it. I don't want to make any firm allegations about 'George' being economic with the truth, but he lied to us both about the amount of fuel in the tank and whether giving us a car from a lower category of hire was an upgrade, "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" X "
" Car registration was incredibly slow. Car quality was very poor - air con, radio didn't work. Gearbox very clunky. Interior dirty. Old and high mileage. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" I e we oils use them sgain "
" They were fine They were efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking was all fine, just issues identified above with car provided and pick up. "
" Very disappointed with the size of the car which was smaller than I had ordered (I had ordered a Hyundai i20 and got a Suzuki Ingis instead). There was not enough room to get our bags in the boot. I was also told at the hire desk that it was a new car and there was no damage - well this was not the case (it had a hub cap missing, there was a large area of paint damage on the boot door and there was also a mark on the driver door) so I had to return to the hire desk to report damage. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" I contacted Auto Europe to query this and the customer service rep was rude and said if it had 4 doors it was equivalent. When I tried to explain the difference in size the rep hung up on me. Therefore I will not use Auto Europe or recommend to anybody else as there was no customer service. "
" Booking process was easy, but I didn't get an equivalent car in destination. I ordered an economy car, equivalent to a Hyundai i20 and received a small one Fiat Panda which is nowhere near an equivalent. After going back to Green Motion to complain, they exchanged it for a slightly larger one, Toyota Yaris. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" All good "
" Car was expensive but we needed an estate car. Very efficient book out and stayed late as flight was late. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Difficult to contact. Poor information received prior to getting no car. Unclear instructions. Unhelpful staff "
" I was not able to pick up the car due to confusing information re pick-up. By the time I had identified where I needed to go (as company representative did not pick us up as agreed) I was told the booking had been cancelled as a no-show. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" All very simple "
" Staff very helpful on phone "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I have commented above! "
" I ordered and paid for a Passat for 5 large adults and got a Skoda Rapid. A Skoda Superb would be compatible with a Passat, not a Rapid. For this reason I will not use Green Motion again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" I will not be using Green Motion ever again - AVOID!! "
" After immobilizing the vehicle on the first day, we were left without a vehicle for 3 days, then made to sign documents without being given the opportunity to read the content of all the pages - I was just given the last sheet to sign, he retained the others and wouldn't hand them over until I had signed, was then made to pay for damage we did't inflict on the vehicle before being given a replacement that wasn't road worthy as the engine light was on and was in limp mode. I complained multiple time to get it replaced but was ignored, the manager just advised to drive the car in 1st and 2nd gear!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" My only complaint is that I couldnt find it because it doesnt display "Auto Europe" anywhere so I walked passed it several times. Otherwise, excellent, nice people and everything went well. I will be hiring from them again soon. "
" My only complaint is that I couldnt find it because it doesnt display "Auto Europe" anywhere so I walked passed it several times. Otherwise, excellent, nice people and everything went well. I will be hiring from them again soon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car got us from A to B "
" Car was in poor condition and interior dirty when we picked up. Clutch was on its way out. Flat tyre monitor on from collection and throughout. Main beam did not work. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Please see above box 3. When I returned the car, different staff, very polite and efficient. "
" I was waiting to be picked up at 21.00 . Waited for 15 minutes then I telephoned, and told they will be there in 15 minute. Was picked up at 21.30, taken to their car pick up site to fill forms etc. Told that because as I wasn't there at 21.00 I have to pay €40 euros extra. I said I was there at 21.00 and they did not believe me. The fact that they weren't there at 21.00 was irrelevant to them. After an argument on their reasoning, they asked me my age. I told them I was 74, which is their maximum age allowance, they told me I was not 74 but 74 and 3 months, so I had to pay extra €39.68. That was not mentioned on my voucher. So , from a very good price initially , the extra I had to pay and been called a liar, made the experience very upsetting. Will be making an official complaint. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice clean vechile, was full of fuel as promised, polite staff , will be using again. "
" Easy to find office and vechile, and no problem dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am very pleased with using AUTO EUROPE, but not at all pleased with GREEN MOTION. "
" We landed at 20:45 and arrived at the office just after 21:00. We were behind a customer who had flown with us and had got there before 21:00. He was having quite a heated argument with the receptionist who was insisting that as it was now after 21:00, there was a 25 Euro out of hours fee. When she finally attended to me, she insisted that I also paid this charge and was quite rude about it! She kept insisting that it was in the hire policy, which I checked and found no reference to this, to which she suggested I download and GOOGLE translate the Greek version! I almost walked out and went to another hire operator, but as we needed to get going, i paid up, but will NEVER use Green Motion again! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" See above. "
" Charged extra because my flight was delayed for no good reason. Car wasnt full with petrol. Wheel alarms going off despite nothing wrong. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Booking and price were good and easy , all worked smoothly. "
" All worked very smoothly, from pick up to drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" It's always on the cheap side, but some minimum has to be maintained. "
" Their cars are always in bad condition. I had to go back with problems this time and the previous one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Reasonably efficient check in at collection and drop off. "
" Car had a couple of dashboard warnings - rear tyre pressure and low battery. I felt that this should have been checked by Green Motion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" As above. "
" The car was in very poor mechanical condition. It was difficult to start several times throughout the week and on the way back to the airport to return it the battery actually failed and I had to bump start it on the petrol filling station. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" Will use them again "
" Best priced car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Green Motion are scammers, they knew this car was not roadworthy then charged me to clean a car that was already unclean. As a woman driving on my own from west to east Greece and back they should never have supplied such a poor vehicle. Staff at Preveza were poor in regards of providing such a poor quality vehicle. Staff at Thessaloniki (Irene) and a man were aggressive and unsympathetic that the car was mechanically poor, and instead of apologies about the state of the car mechanically, and that I travelled 100 Kms out of my way for a replacement they billed me to clean their car. I cried at the injustice, being told pay up or we will not provide a replacement. Appalling service. I have never been treated so poorly. On return to Preveza a car was returned behind me in a filthy state, due to the red sand rain. They were not asked to pay cleaning. Appalling service by The Thessaloniki team. "
" Terrible experience. The car was 2015, very old, battered, 3 tyres needed pumping up on day one, oil light came on day 2, day 8 engine light came on. We were advised to keep driving as Easter hols and return car to Thessaloniki 4 days later. They charged us 86 euros to Bio clean the interior as the front seat had a stain. This was there on collection but I had no photo proof. The vehicle had broken petrol catch, boot catch and was stained inside. The staff were aggressive and unpleasant. I would never recommend Green Motion, or use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Car provided was sub stars. I asked for a replacement but was told all the cars were booked which was a lie as there were over 30 cars onsite "
" I paid for a Hyundai i20 or similar. I was given a battered old Nissan Micra with a slow puncture and an empty windscreen washer reservoir. Never again "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" As above booking in and out process needs to be quicker otherwise was good "
" The wait to get the car and book it back in was very poor "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Wrote to you with concerns on first vehicle took you All day to reply still nothing done so no I'll probably use car jet instead "
" Car was a bucket 2 nd car as exchanged first rude staff no wouldn't hire there again what are you doing with a firm.like that "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Used green motion before and always been good but this time having to wait for 2 hours for a pick up is not really good enough. "
" It took them 2 hours and 2 phone call to get them to pick us up from the airport(a less than 10 minute drive away). Apart from that all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" Friendly and fast service. Will definitely use them again. "
" They where waiting for me at the terminal, and the whole process was smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very easy website to navigate and user-friendly. Extremely keen prices and excellent choice. Have used you before and will do so again. Overall a 10 out of 10 experience. "
" pick-up drop off went very well. Sophia was professional and expedited the procedures with adeptness. Vehicle provided was exactly as reserved so overall a definite 10 out of 10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've used Auto Europe twice and have been satisfied both times - great range of options at affordable prices. "
" Great value for money, everything was well explained and we were transported to and from the airport as part of the service. The car felt older than the miles on the clock, but for the money we paid it certainly wasn't an issue! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Booking with Autoeurope was fine other than the issue with insurance. I'm not sure why you offer the additional insurnce at the time of booking if its not valid in the country of hire. Next time I wouldn't bother with extra insurance as it would have been cheaper to have just waited and paid the extra at the car hire depot. It a;; seemed a bit of a rip off "
" When booking I paid extra for a zero excess package. However when I got to Corfu we were told that this didn't apply in Corfu and we would have to buy another insurance from them to be fully covered, This cost an additional £94. The woman behind the counter was saying this to everyone. She was also very impatient and wouldn't give me time to red the various extra documents she was asking me to sign. The car was faulty ( no air conditioning/heating). All in all a poor experience "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" See above "
" There was a huge delay on processing cars I think some thing had gone awry . We waited an hour or so at the back of the queue with little progress gave up and hired elsewhere "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Overall, I would use them again. "
" Good service and quick to deal with. It's a little bit of a walk (3 minutes along narrrow footpaths) from the terminal which could be a problem with lots of luggage and small children. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff all great but tyres worn, hence blowout "
" Had a blowout on the motorway, thanks to the tyre totally disintegrating. Must have been in v poor condition. Staff were v helpful in arranging breakdown help though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" See 3 above "
" I needed a car for 4 adult, plus one baby and all the luggage that entails. I booked a VW Passat estate, but was given a Fiat Tipo SW. I believe they are in the same class, but it is a much smaller car. Was quite difficult and uncomfortable to get everything and everyone in. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very smooth and easy "
" They're very cheerful and friendly, helpful people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto europe has a very competitive full insurance that is much better than the car rental. would definitely book though it again. "
" Staff wasn't super friendly but not entirely inefficient. The car wasn't in the best condition: direction was bad (kept steering to the left on the highway), the wheels had the cover missing and the ceiling of the car had rusty spots. Overall the price was very cheap, so the few cons still made it worth it. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" The car was worn out, with scratches all around, seatbelts not pulling correctly, but most of all, the rear left tire was running with low pressure. I mentioned it both at pick up and return. I was told to check it at the nearest gas station. I am a returning customer, and it is not the first time I have been given a worn-out car. Probably my last rental with them. "
" The car was worn out, with scratches all around, seatbelts not pulling correctly, but most of all, the rear left tire was running with low pressure. I mentioned it both at pick up and return. I was told to check it at the nearest gas station. I am a returning customer, and it is not the first time I have been given a worn-out car. Probably my last rental with them. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" Could a member of auto Europe please contact me on above details? "
" Hi guys. Could you contact me on 07462 178484 or email me on johnmcaulayrobertson@gmail.com regarding this rental? Regards. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good "
" Very happy, will book with them again "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Excellent service from start to finish "
" Picked up the car with no problems, even upgraded the car for no extra cost, helpful staff will definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great company and staff. Couldn't have been better. "
" Everyone was lovely and friendly and helpful. The car was a Fiat 500, the same as mine at home, so I was over the moon. I'd definitely use this company again. They were faultless. Thank you x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Didn't disclose the extra payments I would be due to make after charging me at my initial booking. Very unclear and dishonest "
" Charged a further 310 euros for a damage waiver that I was unaware of. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" As you get older it's not much fun dragging cases in the heat. Also to get to the office was not that easy for me as I suffer with angina "
" Other than the fact we had to walk quite a way dragging our suitcases to collect the car everything else was good. On previous occasions the rental car was waiting for us at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not satisfied "
" Unsatisfied as I booked a car for four people and only one of the passengers seat belts in the back worked so I wasn't able to take my family all out together "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Apart from the issue with the windscreen washers the experience was good. "
" The only issue we had was that the front windscreen washers didn't work. I assumed it was because there was no water, so I took the car to a petrol station, who sold me a 3 litre container of windscreen washer water. After I put the water in, the washers still didn't work. We had to keep cleaning the windscreen from the outside which was quite annoying. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I never use any other company than Autoeurope, one of the top rated for sure, thank you! "
" Friendly staff on arrival & departure, I am a frequent renter & to date not one problem with any vehicle, always clean & tidy. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" If you take the full insurance deal with AE then it all goes smoothly if you have looked after the car. "
" Not a bad walk from the Terminal Good staff ... quick admin ...car fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall great value, just need to tidy up the pick up arrangements. "
" The only criticism is that the voucher says "met in arrivals" and after walking up and down the airport for quite a time we eventually found the driver sitting in his minibus outside. The instructions could be much clearer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Thank you for your service. Unable to use my own excess insurance with Green motion hence having to sort out a last minute deal with you (thank you) "
" Efficient staff Car not great, main bulb blown, exhaust possibly had a small hole in it (but noisy all the same) brakes very spongy "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" I spend hours talking to HSBC and they checked and said my card was fine. Maybe if the Kos people had typed in the card number it would have been ok. So massively annoying. "
" My credit card didn't work in their machine in Kos so I couldn't collect the car that I'd paid for in England and had to arrange a taxi, which totally messed up 3 hours at the beginning of my holiday. There needs to be another way to pay the deposit if this happens. Like being allowed to use my partners card ?! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" no issues. "
" no issues. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good price comparison but will prib book direct nect time as loads of small print stuff was missed in info sent to me. "
" Pick up great. Even handled the fact we had to pay extra fee really well. Drop off terrible. Rude and accusatory man. Asking whether a scratch that was clearly marked on the pick up documents was lne qe had done. Asking us for photos. Being impatient. Being rude. Unfriendly. Really awful experience. I was quite upset. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Booking with Auto Europe was easy and I would definitely use them again. "
" My damage deposit was debited from my card account rather than being blocked off as is normal with car rental. This resulted in my card company charging me £20.82 in transaction fees for both the debit and the subsequent credit. After exchange rate differences I am now £41.39 out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Mixed "
" Grumpy staff and crappy old car "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" tell me how can I get the insurance that I paid 650 euros for car repairs? I was told that it will be reimbursed by Auto Europe "
" I am very unhappy with the company, they gave me an old car, 5 days and the car broke down, the car's clutch was worn out, they made me pay for repairs, administrators are rude, forced to pay 650 euros for car repairs, They told me that the insurance would be reimbursed by the company I ordered the car from. they gave me a car with an empty tank, when the car broke down the tank was full, the company did not reimburse the gas "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very good overall experience. "
" Overall, a really good choice. Pick up of vehicle could have been a little quicker, but the guy in the office was on his own, so he couldn't do anymore than he did. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Rating depends on response to my concerns (could vary from 9 if appropriate to 2 if inadequate response). If the latter, I will have no choice but to share my concerns as this car was not safe. Thankyou "
" I have e-mailed auto Europe (customer services) separately outlining significant concerns about initial car. Whether or not I recommend Green Motion or Auto Europe depends on response and access to compensation for an unserviced, high mileage car. (80000+ miles) . Drivers mirror spontaneously fell off. Several warning lights from day one and blank service book. Please confirm a route for complaints/compensation, including an option to attach photos of above issues. Thank you "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" Usually very happy with AutoEurope but the terms and conditions with autoeurope on this occasion were not very clear and did not allow for short delays on flights which is such a common issue at airports which passengers have no control over, I had notified AutoEurope as per the booking emails however nothing was done for me even though there is a specific form on the websites and emails for this "
" Very poor experience of car hire, the worst I have had so far, the Ryanair flight was delayed however I managed to reach the check in only 45 mins after the time of my booking and although the terms and conditions of the company state that there is a 1 hour grace period they charged me an extra 20 euros for the late arrival, I then was also charged extra for damage and theft cover which I had already paid for when booking through autoeurope. I WOULD AVOID THIS COMPANY AT ALL COSTS, better to pay an extra 20 pounds at the time of booking to a more reputable and flexible company than an extra 80 at the point of arrival "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
" Ok "
" The car was functional but very dirty inside and out.Although not old the car had many dints and scratches.Not the best car I've ever hired but like I say functional. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" The information on arrival at the airport was minimal and when I called autoeurope for assistance the call handler made me feel as if I had disturbed him and was not helpful at all, in fact he gave me incorrect information as to which rental company was dealing with my booking. It was only after reexamining the voucher that I realised it was green motion i was looking for, the shuttle bus was filthy and when we arrived at the rental site it took almost 1 hour to complete the process before we were finally shown the vehicle. The vehicle had over 90k on the odometer, several dents and scratches, was not clean and had no windscreen washer fluid with which to clean the dirty dusty screen. It also had a shake through the steering when travelling over 65kmh which I suspect was a misbalanced front wheel, or a defective tyre or wheel, for this reason we did not use the car except to travel from the airport to our accommodation at Adios Gordios, and again to the airport. I wish now we had gone with out original booking with Hertz or Avis (altho more expensive the desks & cars are all based at the airport and in much better condition than Autocar/Greenmotion. I will certainly not use Autocar again. "
" The information on arrival at the airport was minimal and when I called autoeurope for assistance the call handler made me feel as if I had disturbed him and was not helpful at all, in fact he gave me incorrect information as to which rental company was dealing with my booking. It was only after reexamining the voucher that I realised it was green motion i was looking for, the shuttle bus was filthy and when we arrived at the rental site it took almost 1 hour to complete the process before we were finally shown the vehicle. The vehicle had over 90k on the odometer, several dents and scratches, was not clean and had no windscreen washer fluid with which to clean the dirty dusty screen. It also had a shake through the steering when travelling over 65kmh which I suspect was a misbalanced front wheel, or a defective tyre or wheel, for this reason we did not use the car except to travel from the airport to our accommodation at Adios Gordios, and again to the airport. I wish now we had gone with out original booking with Hertz or Avis (altho more expensive the desks & cars are all based at the airport and in much better condition than Autocar/Greenmotion. I will certainly not use Autocar again. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" Very easy, very competitive would use again "
" No queue to pick p, car was like new, easy handover and return. No issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope website was simple and straight forward. "
" This review started as 1*, then 3*, but ended with 5*. Upon shopping I settled on Green Motion DESPITE all negative reviews about company operations in Greece and the UK. Hired through autoeurope, economy car, 15 day trip, Preveza Greece. There was an excess of €806 only refunded after returning. Why you ask? They were almost half the price of the nearest rival quote. I booked car only. I never buy the over inflated excessive insurance policies of Autoeurope or the rental company. There are plenty options out there that will insure at reasonable rates with better conditions. Preveza unit is around the corner from the airport. I was already prepared for a possible bumpy ride due to other reviews BUT I went in with a positive attitude. I say hello to the first man who seems to have had a bad day & he directs me to his colleague; pleasant, helpful chap; Sotos. We have a good chat, I then intentionally then turn my head back to the guy having a bad day & cheerfully say ah 'so you must be the famous Kostas'. If you have read any of the reviews online you will see that Kostas's reputation precedes him and has fallen foul to many a car renter. 'Who told you my name? How do you know?' This is followed by laughs from Sotos & later all 3 of us & this allows Kostas to engage in a conversation with me and also discuss some of the anger directed his way. I'm taken out by Sotos to the car; now this is where it could have been a 1 star review. I reserved an 'economy' car which is one class below a Medium sized car. Sotos drives up and presents me with a Smart Car. Now this is no 'economy' car. This is not even a compact car; its a 'Mini'. Where is the Nissan? - Sorry we have given them all away. But this is not the same size or what I booked. - Yes but this is better than what you booked etc etc Long story short we go through the motions of the car and going through the details etc etc all the while in the back of my head I know; wife,kids,luggage :-( I voice my concerns to Sotos and say I fear this will not be good enough for me (by this point by the way there is a queue forming up of renters and there is only the 2 of them) & after some to and fro I am offered an upgrade but for an extra €18 a day. I'm not willing to go for this as there are economy cars parked on site but they are reluctant to give it to me because 'they are brand new'. In the end I agree to try the smart car. Anyway after picking bags/passengers at airport it is clear this car is not going to work. Back to Green Motion Preveza. The queue is big, but I jump in straight to Kostas. Can I speak with you for 2min pls. Look I appreciate youre under heavy pressure and youre busy but this car is not what I booked. I booked an economy and youre giving me a mini. Ive tried to be accomodating but its not suitable. If all your economy cars are gone then you have to give me an upgrade not a downgrade. I have my family with me and I do not feel safe. Ok let me see what I can do. Someone had just returned an older model skoda at this point. Kostas makes a call and after some minutes comes to me & offers the skoda. He explains its an upgrade from my booking. Its 8pm now. With no more choices we accept & Kostas give the car a quick clean. It has high milege and A LOT of scratches/stains etc but after thorough & solid round of pics/videos in/out & undercarriage we make a move. Do your due diligence! This is your real insurance. The previous renter of that car informed me he was charged for a scratch underneath the bumper in the front. I couldnt believe it. Very minor & this is Greece! This made me very wary for the trip. In fairness the skoda was a fantastic car. Extremely economical, superb Aircon & with enough room. Kostas deserves the credit here turning a negative into positive situation; 3* Returning car was super easy. Was met by Kostas again and George who handled handover. I washed the car for them beforehand & we inspected it. Armed with Vids/pics I was confident everything was fine. We confirmed & George immediately processed my €806 refund & I received it 2 days later. I made sure & dbl checked that we were all satisfied with the return. We signed documents and finish. It was seamless and friendly. Upgrade to 5* for Kostas/George in the end. Make sure on inspection you mark out every single scratch/bump etc. Ask for your copies of everything. Be present as signing. Then everything will be fine. Kostos is a good guy. I believe he is under heavy pressure from the company & I believe this is where issues arise. Help him help you. Be careful & smart. The company do not have the best policies that is for sure, it seems they capitalise on any minor issue & charge a premium for it. It is probably some form of company policy considering that their rental prices are usually the cheapest on the market. Would I rent from G Motion, Preveza again? It would be an economic choice, Kostas was helpful to us but it was a struggle, more due to company policy than personal issues. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" We were given a smaller car than the one booked (booked a Micra and were given a Celerio). The replacement car was a 10+ year old Micra, and not the current model indicated in the picture when booked. Although the staff were polite, we are unhappy with the overall experience. "
" We were given a smaller car than the one booked (booked a Micra and were given a Celerio). The replacement car was a 10+ year old Micra, and not the one indicated in the picture when booked. Although the staff were polite, we are unhappy with the overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" I regularly hire cars in my job. Done it hundreds of times. Worst car I have ever hired "
" Charged 40 euros for picking up after 9 as there was a queue. State of the car was shocking. Dirty, damaged and dangerous. The damage was all over the car and they tried to suggest I had caused some but soon backed down when I mentioned I had video recorded the damage as it was in such a poor state. The boot was very dangerous as it would suddenly slam closed with no warning. Not ideal when loading luggage. I pointed this out at pick up but they didn't seem bothered. The boot banged my twice in the week. Mentioned again at drop off but nobody seemed bothered again. This car will hurt someone. Rust bucket on wheels, surprised if it has had an mot "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Simple hire, good price, friendly local team (slow), no problems throughout the hire. "
" Easy to book smooth and simple. Very very slow check in. Car inspection good, photographs encouraged by staff, car had some small marks. Fault with one lock and wiper water empty and when filled not working. Dusty! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Perfect seamless hire process highly recommend "
" Perfect customer service green motion rep was outside terminal very short transfer to rental office very professional throughout highly recommended as a company will be using again next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Late to pickup at airport. Rushed at office to get us out. No time to explain anything. Long wait for shuttle to return to airport. Will not use again "
" After several phone calls and one hour wait picked up from airport. Same 1 hour wait for return. Car old and very noisy transmission. Not good experience "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Everything was quick and efficient, from booking through to collection of the vehicle. I have been using AutoEurope for many years without any issues; well done! "
" Very pleasant staff who were very professional and efficient. Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service. Prompt pick up and return to airport. Car was in good condition and paperwork was finished quickly. Will use again "
" Great service. Prompt pick up and return to airport. Car was in good condition and paperwork was finished quickly. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have so far has good prices and good service. "
" I know Green Motion have a very bad reputation but I have hired from them in Zakynthos via Auto Europe for 6 years, The Zakynthos staff are friendly and efficient and have never tried to extort money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As long as they don't recommend Green Motion then it's ok "
" Very poor and unhelpful counter staff Not interested in the issues experienced Very unpleasant lady "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" As number 3 above "
" Very friendly at pick up and departure. Car had many scratches which were all noted which is fine by me (I would honestly prefer an older scratched car than a new car) Return was very straight forward too "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Will probably go directly to a car hire place that has been recommended in the future "
" The car was old, seatbelts didn't retract, aircon was bad. No Bluetooth on old stereo. Rear windows were manually wound which was hard for the kids. Engine got too hot. Was not what we expected. Was advertised as VW Up or similar. People we were with did get a VW Up and it was only similar in size but a lot nicer and they paid less. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Pick up poorly organised - significant wait to get to the location then the best part of an hour to get the car "
" Poor organisation at pick up - had to leave family at the airport for an hour or more whilst the car was sorted. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
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Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Cars are old models whereas images are shown of latest models "
" Cars are old models whereas images are shown of latest models "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Not impressed with waiting 20 days for credit card repayment "
" Old car not in great condition "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" A very positive experience which we will be repeating. "
" We always use Green Motion for our car hire on the Greek Islands, the service from the team in Zante is always over and above expectation!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went to plan with no problems, including return of excess deposit. "
" Our car broke down and was replaced within 2 hours, no problem. I would use green motion again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The voucher I was sent did not state I needed a credit card. I was not able to get the car when I arrived. I would like to be refunded, but so far I'm not even getting a response. I would appreciate someone getting back to me. "
" I was not able to get the car , as I was told I needed to have a credit card in my name. I do not own a credit card. I would like to be refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good quality , new car but quite expensive "
" X "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Reasonable price "
" Very good english spoken. Thought there was going to be an issue as we arrived after their 2 hour cut off time from the time organised but was sorted quickly without issue. Drop off went v smoothly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Have used auto Europe many times, fairly satisfied, but this time, experience in Greece was shambolic. "
" Car in a bad condition. Air conditioning not working. Car broke down after 2 days. Not sympathetic at all. Not one apology. Took too long to get a replacement. Had to send emails to confirm that I will pay for road recovery if it was my fault car broke down. Absurd. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" All in all a very fair price and fair experience .I would not have used again if it had not been for the agent Despina being warm and compassionate. "
" Pick up was ok from athens terminal .journey to office 20 minutes .counter gentleman wasn't friendly or we coming .no bottled water as in other car hire companies.drop off there was no where to pull in and park which was very stressful as it's a very busy street.The agent Despina was a wonderful warm human being .because if her attitude I will rent again . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Car was not what we ordered and has left me feeling cheated - would avoid Green Motion in the future. "
" Car was literally an old banger - would guess 5-6 years at least, lots of body panel damage all over the car and interior was tired and damaged as well. Gearbox was on the way out (had to double clutch to down gear on hills) and left us concerned about actually using the car to the extent we avoided some trips. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Would never use again . Receptionist on drop off was unhelpful and rude Will advise friends and family to stay away ! "
" Car key was broken we could not lock vehicle and we had to divert our travel and we had to exchange car at Kalamata branch ! For a lesser value manual car after we booked an automatic Breaks were sticking on smelt of burning ! They also had to be fixed "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I picked the car up late at night in the dark and was told to take any photos before 10am the next morning. I was worried about this as the car as it had a lot of small marks that could have become a problem when I returned it. However when I did drop the car off at the end of the rental the Green Motion person was okay with everything - he didn't even ask to see my photo evidence. He also prioritised my drop off even though he had people waiting to pick up their cars - I think he realised my urgency was greater than theirs "
" Really happy with my rental experience . However you should do something about your cabin. Im quite chilled, but other people may think you aren't the professional outfit you are simply because the cabin looks so chaotic. First appearance matter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Simple to use and book "
" Seventh time using Green Motion - no issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" stressful "
" couldn't open boot. had to change car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" 100% recommended "
" Great service when collecting and returning, very smooth and stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe are a good company to use for car hire at the right price. "
" They are ok, basic car hire at the right price. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Always an efficient and reliable service provided by Auto Europe! "
" A good all round experience, very helpful and efficient staff both at the office and for the transfers! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Better price if booked direct with greenmotion "
" Slightly off airport area, but not too far "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy booking with great features. "
" Car a little tired, and bigger than ordered (which is not always better). Minor downside with Green Motion is separate Excess Protection insurance companies don't cover Green Motion rentals. Not sure why this is... found one in the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Easy booking experience and great value. "
" Very friendly staff and good price. Car wasn't in perfect cosmetic condition but I didn't mind at all. Only thing they can improve on is the way they hold your deposit. Instead of holding on the credit card they charge it and then they charge it back. This means that if your credit card is on a different currency to theirs, the money you will get back might be different. In my case, as the £/€ increased, it meant I received almost £50 less back. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" j "
" h "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Overall an stress-free experience - the staff are calm and courteous. I was dropped-off by their shuttle bus directly outside the departure area after returning the car. "
" Nice people, calm, efficient, helpful, reassuring. Nice car, good location and of course, an excellent price - exceptional value for money. I have used Green Motion before and always been satisfied. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent value "
" No problems, staff verry efficient and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very thoughtful and helpful "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Quality of service providers has in the past been fair but Green Motion was extremely poor "
" On pick up no one in office and had to wait for 10 minutes to be processed. Car broke down. Took two hours for initial call back. Promised action on replacement car following morning but replacement car was not delivered until 4pm after much chasing with a number of unanswered calls, which ruined our plans for the day. Replacement car was in very poor condition. No apology was given for inconvenience or rebate offered for loss of hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Highly recommended "
" Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My experience with Auto Europe was good. The price was reasonable and the transaction was easy. My only reservation would be because of your association with Green Motion. If I go to book with you again and see that company name - I would cancel straight away. "
" My daughter and I had to walk over a main road that did not have a pavement, with suitcases to a yard with a portacabin. We had to wait over an hour and a half as there was only 1 person there to book people in and the lady before me had a lot of questions/problems with her booking. When it came to me booking in, the power went down in the portacabin and so all the info was lost and we had to start again. The actual car was quite beaten up and so I was glad I took a video of the outside and I pointed out scuffs and broken parts as when I dropped off (I arrived at 4:30 and no-one was there - more about that later!) the lady pointed out a broken wheel shield that the man hadn't put on the form. She was going to charge me but I was able to prove it was already there and I had pointed it out. When I arrived to drop the car back the yard was closed. I had to call them and they kept insisting that the office opens at 4pm. It took me a number of times to explain it was actually 4:40pm. Eventually a lady turned up but didn't seem very happy at all to be there - like it was my fault she needed to work! All in all I would not recommend Green Motion at all and I would suggest, to save your reputation, that you are not associated with them. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" As above. "
" Besides some scratches the car was in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall good experience "
" Location not in terminal as advertised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free and cheaper than going directly to green motion. "
" Shuttle bus waiting outside the airport 2 minutes to depot and 5 minutes at depot all very easy will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
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Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As said earlier, all good. Would recommend. "
" All good, no problems, good car. Walking distance from airport to pick up, friendly and professional staff and a free upgrade on the car because it was low season. What's not to like? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" Everything went smoothly, good info from desk on arrival , nice car. Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very satisfied and highly recommend them "
" Everything was perfect, very delighted with the service they offered and the friendliness! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience with green emotion overall. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very good value and service "
" No staff present when I returned the car, but I found them cleaning cars. It would be good to allow submission of details in advance "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Good value and good service. "
" Car had no screen wash and windscreen needed cleaning. Otherwise, all good thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Aside from the car aboves condition I always use Auto Europe as they give very good value and service "
" Customer service was very efficient. Car however was not in great condition. Scrapes, scratches and bumps throughout the car exterior. Window washers and side mirror controls didn't work. Windows could have done with a clean. Other car hire company cars seen during our 1 week stay were certainly in better condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" very rude unhelpfull "
" rude very unhelpfull "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I was told to pay for full local insurance at Rhodes and the insurance I had taken out through Auto Europe wasn't valid. The operator at the desk said I could get the insurance I paid AutoEurope refunded back to my card. Please could you contact me back. "
" I was told to pay for full local insurance at Rhodes and the insurance I had taken out through Auto Europe wasn't valid. The operator at the desk said I could get the insurance I paid AutoEurope refunded back to my card. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems at all and a reasonable car at a fair price. "
" Efficient and practical company who expeditated both the collection and return of the vehicle with very little waiting for transport to and from the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As above really, booking was straightforward and easy, plenty of info on individual car hire companies differing terms, eg full to full etc "
" Used Green motion in lefkas before a few times some years ago. Always good, no issues. Then office was inside terminal, but now outside across road, around 5 minutes walk across gravel compound with luggage! Apparently new office been built soon? Car had some damage and reception lady pointed out the damage and marked /took photos herself, as well as us. Only downside was we didn't get copy of the damage report as amended. Car was fine for the week, used every day. Other similar downside was dropping off, she seemed to query one of the original rear bumper damage areas but later confirmed it was on damage report. But didn't get hand over report which should have said all ok, nothing to pay. Even when I went back after dropping our luggage I could only get verbal assurance that nothing to pay and blocked deposit released, I know from experience Green Motion in UK are suspect at claiming damage costs that don't exist, so was wary, but they seem ok in Greece . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" All good except please get your descriptions correct on advertising. "
" Generally very good, my only issue that when I booked it was described that you pick up the car from the airport, you don't you have to wait for a mini bus and be taken to the car, but otherwise really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Easy - superb car - VW Polo "
" Good pick ups both ways. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe have always given a good selection of company's and prices for car hire. Not needed them to resolve any issues yet so can not comment either way on how good / bad they would be in dealing with any problems "
" I booked green motion car through Auto Europe at Aktion Airport as I needed a drop off at a different location. The depot is a 200m walk along the main road (not too busy)from the airport . When we arrived there was a dispute in the office about the wrong type of car being offered to a family and them being told they could not get a refund! When I eventually got in to the office I was told there was a problem with my reservation as It was 1800 and the booking said collection at 1400? I had email and confirmed my flight number as requested. Anyway after a phone call all was o.k. Dropping off the car at Igoumenitsa port was very difficult as the office is located on main street with no parking spaces close by. Overall the car was fine but I would think twice about booking with Green Motion again from the my experience with collection and drop off. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Good communication when flight time incorrectly booked and then delayed. "
" Basicaly OK but car was a bit past its best, 55000 on the clock on rough greek roads with lots of different drivers at the wheel takes its toll. Windscreen washers didnt work and one of the headlight bulbs wasn't working. Also randomly had a tire pressure lamp lit even though they were pumped up correctly. Parcel shelf was also broken but aside from that it drove and stopped OK and the staff at the hire place were fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See 3 "
" Car (Citroen) which was tatty, tired, and windows inside not cleaned for some time, difficult to see out of until I cleaned them, boot was dirty so luggage was dirty when taken out of boot, and would not consider car was a like for like as booked (Toyota) or similar, overall quite disappointed "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" Auto Europe seem to be quite customer focused, but they really need to have more effective quality check procedures for the car hire companies that they deal with. "
" 1. No water in the washer bottle, makes you wonder what else has not been checked, eg tyre pressures. 2. The car fuel is meant to be 'full to full', but the fuel gauge was showing a little below full. This was noted, but difficult to bring the car back the same. Returned the car with more petrol than when I picked it up. 3. The office is billed as 'at airport', but it's not. You have to walk 500 metres round to the office and carry bags across a large gravel yard. 4. The person with whom I dropped off the car was rude, could not bring himself to even greet me and just about ignored me. I mentioned the empty washer water bottle, but was not really interested, and made no apology. 5. The car was collected and dropped off in the late evening and the staff have to use their smartphone torch to inspect the car, the parking area for the cars is not well lit. This is a ridiculous situation. Why is not effective lighting available for both parties to inspect the car properly? 6. I could not have a copy of the car inspection report. I had to take a photo of the form with my phone! Not professional. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 5
" Excellent "
" Friendly and helpful staff. Good value for money and very close to the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Apart from the extra cost all in all very good. "
" Excellent staff I was a little disappointed in having to pay a extra €70 because of not having a credit card in my name. just a debit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" AutoEurope were fine with queries but have been unhelpful since however this is because they are Just an agent "
" Had recently got married. Made the booking in my married name as that's what my passport/driving license was under. I had multiple debit cards in my married name but only one credit card that was in my maiden name as new one hadn't come in time. Despite showing documents to prove it was me, I was charged €165 simply for using my debit card. I used the credit card to make the booking and it was acceptable then. Counter staff were so unhelpful, didn't want to know and then got frustrated with us for pointing out scratches on the car that weren't marked on the paperwork "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" I feel Green Motion had given me the worts car in their pool. I am disappointed that Auto Route deal with a company which rent out cars in such poor condition "
" The car was in poor condition outside with numerous dents and scratches on every panel. It had 28K kilometres on the clock but looked like it had done 100k. The key fob was also damaged and was fiddly to lock the car as a result. There was no screen wash in the reservoir either so the windscreen couldn't be cleaned when it needed it. The car drove OK but the engine felt like it was missing a beat at certain revs. All in all not a good rental car. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Online book was efficient but didn't know would be through a third company "
" Staff very slow on pick up we had to wait around 1 1/2 hours when I did get seen we then had to wait again for the car! Same when dropping car off around 3/4 hour wait Car was ok but very damaged and looked old and also have a squeak on the belt when car started and after a few days a noise from brakes which I told staff on return but he just passed the car to a waiting customer "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Same comments as above. "
" The car was ready when we arrived and overall very satisfied with the service and overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was in poor mechanical and exterior condition.Only had confidence to use it for short local trips.Cheap but crap. "
" Every panel on the car had marks or dents.Sunscreen and parcel shelf missing.Hard to engage hear due to badly worn clutch.Bit of a mess all round really. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" See above "
" I was charged an extra 35 euros Admi charge , as well as paying a large deposit , the transaction charge was another 30euros plus exchange rate charges , I admit I had only a debit card , my sister was travelling with and she was happy to use her credit card. I am very unhappy with the service and the rudeness of the staff, and I am not going to use you again and with share my experience with friends "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Thank you - 9/10 overall everything was very easy. "
" Brand new car only negative point was the short walk too and from the airport with all our luggage. T "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Whilst Auto Europe booking was ok, i am concerned that you use Green motion at all. You should at least state that excess policies do not cover this company "
" Whilst the hire appears to have been ok, the issues i had were observing pressure tactics to sell extra insurance and then i found that my excess cover did not actually cover Green motion at all because of their suspect business practices in the past. This caused us an amount of undue stress on our holiday, not knowing if we would end up having to pay 800 euros as our excess insurance was not valid "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have always used Auto Europe when booking my hire car but this experience was by far the worst so far. The worst aspect was the poor state of the brake pads which felt as though they were completely worn out when braking. Consequently, we did not feel entirely safe when out driving which meant we used it only minimally, thus very much limiting the scope of our holiday. "
" We had to wait a hour and a half to get our vehicle asv there was only 1 member of staff dealing with both returns and arrivals. The car we were allocated was very old with over 91,000 miles on the clock. Although the exterior of the Fiat Panda was clean there were many dents, scratches and scuffs. The interior upholstery was in poor condition with extensive watermarks. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Two hires with Green Motion on this holiday and they were both excellent from start to finish. Efficient, friendly, no fuss "
" Two hires with Green Motion on this holiday and they were both excellent from start to finish. Efficient, friendly, no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As expected "
" Slightly annoyed as the web site states airport pickup whereas there is a shuttle to an off airport depot. It took some time, on arrival, to find this out but once we did the shuttle was efficient and rapid. The website needs updating. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The worst holiday car rental experience I have had in 27 years of travel. "
" I experienced appalling service from start to finish. The process to collect the car was highly inefficient. Prior to driving away I was asked to leave a €1,116 deposit. When I was presented with the vehicle it was in very poor condition - with significant dents, bumps and scratches, particularly to the rear door. When I returned the vehicle I was told that a further scratch was visible to the front bumper. I was not involved with any incident which would have caused this, so it must have been done by a 3rd party. I was then made to wait for a long period before being told that I had to pay €410.41 for repairs in order to release my deposit. No valid reason was given for the extortionate cost to carry out repairs and I had no choice but to settle the amount as otherwise they were threatening not to release my deposit and I was in danger of missing the check in for my flight. It all felt like a classic rental con from the 1990s. I would do everything to avoid using them again and now have to undertake burdensome paperwork to seek a reclaim having paid for a Auto Europe Car Hire Full Protection at the time of making the original booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very poor experience with hidden additional costs which bump up the price significantly when you pick up the car. Avoid. "
" My booking was to pick the vehicle up at 11.30pm. when i arrived on time i was told that there was an out of hours charge of 40 euro to pick up the car at this time, and if i refused to pay it they would not complete the contract and we would be returned to the airport terminal. I also booked the rental for two drivers and when i arrived there i was told that there would be additional charges for a second driver of 5 euro a day. The manager of the office was rude and agressive and i would avoid using this car hire company despite being competitive in price - they add the cost themselves when you get there! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Very good collection and drop-off experience. Great staff member on desk. "
" Very good collection and drop-off experience. Great staff member on desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car not what was booked, this car was old and not in a great condition. Staff were rude and unhelpful. Will never ever use them again. "
" The lady behind the counter was extremely rude. I was given the oldest car in the car park, when I said I was unhappy I was told that they weren't prepared to do anything. The car usb only sometimes worked, the outside lights were covered in some film and the car shuddered when in neutral. Very disappointed, will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Easy to book, plenty of choice of vehicles "
" Easy, quick collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car had a flat spot in addition to the service light being on due to a faulty tyre pressure monitor on one of the tyres. "
" Disappointed I received an additional charge purely for using an American Express credit card. Doubt if I will use them in the future! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Auto Europe really let me down! My flight was due in when Green motion were due to close the gentleman there said I was lucky as the had to wait in for a late car return otherwise they would of been shut until the morning! The £40 extra charge for out of hours was unexpected and unfair as Auto Europe knew my flight arrival times!! The £170 extra for debit card payment was unexpected also Auto Europe said the car hire was in the terminal. Didn't expect to have to go in a minibus to pick up the car. "
" When I arrived at the airport I was told Green Motion was probably not open. Lucky for me they were open late and picked us up from the airport but charged us £40 as out of hours! Auto Europe had my flight times no idea why Green Motion was offered to me. They also charged me £170 as I didn't have a credit card and used my debit card. All in all not a good experience and not cheap. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" overall great experience, quick and responsive. thanks :) "
" Happy with green motion, very efficient, professional, great condition car. Just one thing - we had communicated we need 2 toddler seats, they only knew about one, they found another one somewhere, but both were in a horrible condition. dirty, mouldy. which is amazing, considering a lot of people vacation with children in Greece I would think. Anyway, a new seat of that type wouldn't cost more than £30-£40, so I think it's a real shame. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy to book and good prices "
" The car was not in great condition externally, many scratches and marks. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Auto Europe are good as always used them about 7 times now on 9 trips to Corfu "
" THE most expensive hire we have EVER had from green motion. Cheapest we have had for the same duration and same place was £70 - this year was £340 ! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value for peak summertime "
" Only fault is that nobody appeared at car park collection so had to search for car myself. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good "
" Very good and friendly service no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrible "
" Scam, trying to have more money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Not satisfactory at all "
" We had to pay an extra 200 EUROS because Green motion used a technicality to get that money off us. Very very bad start to the holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Satisfied "
" The car had 72000 km already but the engine and gears worked as new. The interior had spots from previous users. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Problem free from pickup to return "
" Hassle free. Polite and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Awful "
" First car drove out of depot into traffic .spongy brakes with a delay of several seconds before brakes applying .drove back to Green motion and told staff .mechanic drove it off and said it was ok and shouted at us as he was a mechanic and we weren't even though we both are experienced car drivers ! Finally gave us another car which was fine .we paid additional insurance but the company demand £600 deposit off the credit card .on return to Newcastle they put our money back onto credit card but with exchange rate we now owe Barclaycard £51 .Never again! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Overall, a good experience with a company I had not heard of before. "
" Prompt & easy pick up from airport to green motion. 10 mins to go through all the paperwork & check the car, we were then off. I am yet to receive my holding deposit back though, transaction completed on 8th August but this has not yet hit my credit card, how long should this take? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" felt that at any point Green Motion looking for an excuse to con you out of money for something. I even cleaned the car before returning it and the man was angry it was cleaned "
" intimidating staff, shocking car "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use. "
" Car had quite a bit of minor dent & scratch damage, interior was not that clean, rep offered to swap for another vehicle, but for sake of time saving declined swap. Not disatified with company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" I wouldn't ever recommend a specific aggregate website to anyone, I don't think. "
" Given I had paid for extra insurance, I was confused when the car still had to be thoroughly examined and inspected before I left. It held me up for quite a bit of time. It would have been great if this process was expedited for insured customers. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Easy to use. "
" Had to wait a little while when picking up, however, service overall very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Let's wait and see how you address our comments about the fraudulent practices of Green Motion. At the moment our experience is very poor and spoilt not only the start to our holiday, but also the duration in the worry someone would touch the car, such is the fear they drive into you for not taking their insurance. "
" Awful service in the local office, extremely hard insurance sell even though we had paid for your insurance. Circled figures being presented and trying to put the fear into us. Me and my wife wanted a car not an interrogation Car had so many scratches and only a few recorded on his paper, had to show him nearly a dozen more. To finish of an awful experience, we have just had our deposit refunded and we are £58.61 short, mentioning transaction fees, this surely must be classed as a fraudulent practice and we are asking for a refund if this amount. We travel regularly 3 to 4 times a year and always take a car however I am sorry Auto Europe, unless you can sort out our refund, even a voucher would do, and address the practices of Green Motion then our next booking will not be with yourselves. Very Unhappy Customers!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Absolutely awful. I will rent through a company that i know to be fair and genuine in future. I will not go for the cheapest. Lesson learn't !!! "
" We refused to take the first car that was offered to us because there were really bad noises coming from the engine and the car was in poor condition. The second car was quite old ( 64000 km )but sounded ok. The exterior was in poor shaped there were stains on the seats, but we were happy just to get going. We then discovered that the central locking was not working, the gear box was faulty and the rear parcel shelf was broken.The car also had a strange smell of burning when you were travelling up hill. We did not have time to travel back down to the rental office as by this time, we were in Kassiopi. When we returned the car on the day of our departure, we told that we would have to pay 86 euros because the car would need biologically cleaning because of the stains to the seats. We refused to pay this, and we explained that the stains were there when we picked up the car. We then also mentioned the all of the other faults with the car that we had discovered since we had collected it. The man in the office told us that we would have to pay as we couldn't prove that the stains were there when we collected it. We still refused to pay because it was not our fault. Eventually, the supervisor intervened and we were told that we would not have to pay the cleaning charge after all. By this time, my wife was extremely upset. It was not a very nice way to end what had been a lovely holiday. I would never rent from Green Motion again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" • Excellent vehicle [VW Up!] in first class condition, delivered to me in a most friendly way. Bear in mind that the offices are just opposite departures, a fairly short walk and across a [non-busy] dual carriageway; so if there are two or more of you, let ONE pick up the car and drive round to pick up the others plus the luggage, who can wait in the cool of the airport! "
" • Very happy to report that there was no attempt whatsoever to try a 'hard sell' of any extras [Insurance top-up / GPS etc] • I'll be very happy to make a repeat booking next year on Zákynthos. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Just very disappointed with the additional charges. I emailed to complain about this and heard nothing back from AutoEurope. Poor. "
" The big issue I had was that when I booked, I selected 2 children's car seats. These were recorded on my booking and therefore price. When I got there I was stung with an atonal £70 for these when it appeared they were already included in the price I had paid. They were also pretty terrible car seats. A nasty start. However, the staff at Corfu were incredibly kind on return as my kids were both asleep and they offered to drive us over to the airport rather than get them up to get into the shuttle bus. Nice touch. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" OK "
" This company provided very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good brand new car, bit pricey but acceptable insurance. "
" Some staff looked tired and lack of kindness, some of them were very friendly. quick good shuttle from airport. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" All good except they actually took an 806 EUR deposit on my credit card rather than just a pre-authrisation. Thus result in the refund not actually matching the amount deposited once the currency conversion was applied. This is the first time I have had to actually pay the excess in advance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" They charged me once when I booked and once more time when I went to pick up the vehicle there "
" It's a rip off I would not recommend to anyone "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Really poor, espcially having to walk down a dangerous road. Never again. "
" 1. wasn't warned we'd have to carry our cases out of the airport and walk down a dangerous road. 2. had to wait ages to be served. 3. staff were grumpy to start with at least 4. hadn't seen that I was expected to print out form: everything else everywhere is electronic these days! "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" Very bad, feel like I was scammed just before I was departing to return and every move was set up to take money from me "
" Car collected covered in marks, not cleaned, with 3/8 of the tank full. On receiving I was told the scratches were all general wear but just the big dints were worth noting. On return they proceeded to analyse the vehicle claiming the edge of the wheel arch had been heavily scratched. I had seen this on arrival but thought it was the wheel arch trim sticking out. They proceeded to charge £450 for repair. This process seemed to be set up to find chargeable issues. Having put 25 euro in the tank 500m from the drop off the gauge did not move from 2/8 I can only assume this was faulty too. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Communication is poor when things do not go as planned. "
" I am chasing to have my £859 deposit refunded still. This was meant to be refunded while I was in their office on 22/6/22 as there was no issues with the car. I am emailing for the refund and no reply. I was also given a car with a radio that didn't work. I contacted the office but had no reply so returned to the car rental office and was told they would message me a code for the radio which I never received. I was told they just had the code when I handed back the keys to the car at the airport "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" No problem with car just the money that has to be left? "
" Not happy that we have to leave a deposit of approx 800 euro via a credit card ? Which is then reimbursed later in the month, as we took full insurance out, they stated that if an accident occurred we would have to claim via the insurance policy, surly if you take the policy out we should not have use any of the customers money? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Efficient good service Would use again "
" Good service Efficient shuttle No complaints "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Autoeurope need to keep a check on the companies they partner with and they should also ensure instructions about pick up and drop off are perfectly clear and clearly state the name of the company that is providing the car. "
" Firstly the in-line booking seemed to be fairly straightforward. When we arrived at Corfu airport we struggled to find out who we should contact and couldn't see anything about autoeurope. On looking more closely at the booking confirmation we noticed a logo (small) for Green Motion and I had just seen a green motion minibus pass us outside the terminal. When we eventually found the driver he confirmed he would take us to the office to pick up the car. Nowhere had we been that the office was off-site and a minibus pick up would be needed. The car was reasonably clean internally but the rear parcel shelf was broken and laid in the bottom of the boot. This meant that anything left in the boot would be open to view. All in all not the best experience I have had with holiday car rentals. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" Overall pleased "
" Overall pleased . Would note was advertised as "on airport " but was short shuttle when my confirmation was sent "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I had payed extra insurance witch when I arrived at green motion was told it was not recognised "
" Staff were very rood And not easy to speak to Car had damaged to three tyres "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" All as expected "
" All as expected "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Overall a good car rental experience. "
" Not a fan of off site car rentals but in the case of Corfu Airport I think it ended up being the best option. On Arrival the bus turned up just after we got out of the airport. And on dropping off we only had to wait 5 to 10 minutes. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Excellent! "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy. "
" Staff were really helpful. Only thing that could have been improved was a map showing the terminal and the green motion building "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" waiting for my deposit refund "
" still waiting for my deposit refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Not impressed at all with green motion. "
" Warning lights on, tank not full, slow service in searing heat. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Not auto Europes fault more Green Motion "
" The car's Air con did not work - i said this on return to staff member and he said it was because of the het ! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Met my needs. "
" Friendly, helpful and straight forward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and efficient "
" Good value and generally a good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" We took out full insurance for peace of mind to cover the tyres and underside but the green motion staff still insisted on checking which made us feel quite uneasy as to whether we would receive our full deposit back. "
" The vehicle we were given was old, tired and tatty with numerous dents and scratches. The steering clonked during parking. We didn't feel confident or safe in the car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" I had to cancel booking at short notice due to current Easyjet flights crisis. I appreciate the terms and conditions did not allow for a refund, but 100% charge with no flexibility / voucher etc, was very disappointing and would put me off renting through Auto Europe again. "
" Never got to experience service as holiday cancelled "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" I'm not blaming Auto Europe for the deficiency of Green Motion but I believe that they should not deal with them in future. "
" Picking up the car was not too much of an issue but we had to walk along the main road very close to the traffic to gain access to the office. After the paperwork was completed, we had to point out every paint chip or small dent and photograph them to ensure we didn't get the blame. There were many of them. Car was in reasonable condition but you get what you pay for. My complaint is that the guy from the office telephoned me to find out my time of arrival, we agreed to 18.00hrs. At 18.10 I phoned him to find out his ETA, but another person answered who said he would be another 10 mins. 15mins later I called again and was told to just leave car with keys in and it will be ok. I wasn't happy about this and said 'what guarantee do I have that your not going to take the 806 euro charge on my credit card for falsified damage. He then said the office guy will arrive shortly. In the meantime some guy from another car rental company, say's the owner has called him to tell me to leave the car.in his yard, I said no, he's coming shortly. 15 mins later I phoned again to be told there has been an accident and he may not arrive!!!! I said I've got all night to sort this as my flight has been delayed 4 hours and I'm not leaving the car. He's say the guy will arrive soon. As Auto Europe small print says I have to have a receipt for any damage & a photo, I was concerned I'm going to get caught out for damage with recompense from Auto Europe but after phoning, they assured me that I would be ok, phew. 15 mins the guys arrives, no apology for being late but he did offer to take us to airport and that he agrees that no damage has been found. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" My experience of Green Motion was very good although I would definitely recommend taking out the premium insurance cover as roads in Corfu are not great! "
" Unfortunatley we had a puncture during our stay but Green Motion were quick to arrange providing us with a replacement car. They gave me all the paperwork required to claim back the payment I had to make for the tyre and Auto Europe were excellent in transferring the money on our return to the UK after I had sent off the information requested, thanks "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Awful start to holiday due to appalling car hire firm "
" Very rude and unprofessional Would never recommend ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto Europe are a booking agency who appear to not manage the rental companies that they use, sorry the first bad experience with you but it shows that such arrangements are for the benefit of the umbrella organisation. "
" Filthy vehicle with spongy brakes and slipping clutch, which needed to be replaced, the replacement vehicle (Suzuki Jimny) was again filthy and suffering from a lack of power, contact with Green Motion was very poor them trying to blame me for the issues and asking me to bring the vehicle back to their depot which was a 2 hour round trip - never again. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" If not for the issue with the deposit the experience would have been very good. "
" Good efficient service, reliable car. My only complaint is that I was charged a deposit of €806 on my credit card. On returning the vehicle I was informed that I would have to wait for up to 14 days for the refund. This is not acceptable when electronic transfers are made immediately. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" The car should never have been allowed to be hired out, as stated above it was full of dents and scuffs and the paint work was pealing. I think it was their car they use to rip client's off. Also it didn't have a A/C, Going to a 5 star hotel it was a bit of an embarrassment, I will never use Green Motion again. "
" The fiat panda was the the worst car I have ever hired, dents and scuffs all over it, rear wiper missing, windscreen washers not working, no A/C. Long wait at pick up, only 1 staff. When returned staff went straight to dent in underside drivers side of front bumper and tried to blame me for it, the car was full of dents and damage, but within 10 seconds she went to the underside of the bumper, a place I was unlikely to have a taken a photo of at pickup, a deliberate tactic to try and rip me off. In the end after much protest she said she would not take it further, still not sure if she will. I wounder how many people have been charged for that dent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" This company shouldn't be an option. I am really sorry. "
" Worst experience ever. Not recommended at all. We have booked for a small car category. Our flight was delayed therefore we arrived late at the rental office. So how this company makes money to overcome the cheap prices. The 'system' after the rental hour releases the car. And even that the know the flight number and can follow the flight, they don't reserve the car again. which means that we arrived there and there was no 'available' car to the original category we have booked. Therefore, they wanted to rent as a 'limousine' with extra charge and extra deposit. All the time that we have rent a car around the world if the company cannot provide with equivalent car and a bigger is available there is no extra charge. As it is a fault of the company. But not in green motion athens. They charge you everything or leave you without a car if you don't accept the offer. So we ended up at 2am with no car. Never again in my life! I wish I could put minus stars! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Easy booking experience. Good price. Clean car. Efficient service at pick up and drop off. Only issue is that excess is taken as a 'deposit' and refunded within 2 weeks rather then being held on your credit card. "
" Everything very good but for one issue. The excess of £600 or so was taken from my credit card as a deposit and will take up to 14 days to return. This is very different from the excess being 'held' against my credit card as I had understood would be the case. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" All very efficient and great value "
" V friendly pick up, good value hire and efficient process. Would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We have always found your company and associates to be very professional. The staff at Green Motion were very good but not your customer service staff. "
" They sub contracted to another company, we understood wexwouldnt get the car we asked for (we never have) but in previous rentals we have always had a decent vehicle. The car was a very basic Peugeot 301 , it had seen better days, the staff were very kind and did offervus a Citroën 3 but this was all they had. We are still awaiting our refund of the deposit paid. I did email your company but only got an unsympathetic respone "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Good "
" Very smooth transaction. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Booking system with Auto Europe is good. Auto Europe should please address the above unsatisfactory issue we experienced with Green Motion. "
" Picked up 1/4 car (VW UP) at airport. Immediately filled up with 61.05 euros of petrol. Drove to Pylos for lunch. On returning to vehicle there was a strong smell of petrol in the car. Completed journey to Finnekounda where we both were made nauseous by the petrol fumes. Phoned and reported this to Green Motion stating car was unfit to be driven. Green Motion brought out a replacement car the next day and upon complaining when returning the replacement vehicle the petrol cost was refunded. However you need to be aware that an unsafe (health hazard) car was rented out to us in the first place!! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Glad I didn't get ant scrapes on the car or I would have been worried about missing my plane "
" I thought the staff at Green motion were a little abrupt and could have been a bit more reassuring about the 994 euros being taken out. It did seem that there was a bit of disconnect with auto Europe and the fact I had paid the waiver to cover any damage. They made me feel that if there was damage dealing with them was a separate matter Their approach was very matter of fact not very reassuring "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Everything went smoothly and we were quickly in the car and off on holiday. Great service "
" It was a little unclear where to meet at the airport, however they were very friendly and efficient. They were thorough checking the existing damage on the car and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" WILL NEVER USE GREEN MOTION CAR HIRE AGAIN. I WILL RESERVE MY THOUGHTS ON AUTO EUROPE WHEN SOMEONE HAS THE DECENCY TO ANSWER MY COMPLAINT AND EMAIL. "
" Having informed green motion that our flight was delayed for 3 hours, on arrival at Preveza airport in Greece we were informed that our car had been hired to another person and that we had to pay 120 EUROS to upgrade!! Having no option as the transport to the hotel had left we were given a very old car (6 year old) full of scratches and dents. No Fuel. Stained seats, Cigarette burns on the back seats. No spare wheel. Speedo reading showing just over 50,000 kms. On the booking form shown out at 48,000 kms. I found a previous hiring document for January 2020 when the vehicle was booked out with over 82,000 on the speedo. TOTAL SCAM "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" AutoEurope is brilliant - we will only use this company "
" This company will not record existing damage on the inspection sheet. They keep saying take your own photos. When returning the car, which never left out sight throughout the rental period, they pointed out an existing dent and kept stroking it. What does that tell you about their company. Reluctantly, they accepted that it was there before the rental. We have rented from them many times and they always do the same each time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Easy to navigate the site. Excellent value for money. Speedy and comprehensive advice/confirmation of booking and voucher attached. Great site for comparing prices of providers and couldn't match anywhere else. Always a go to for car hire abroad for us and will continue to be. "
" Given the hard sell on extra insurance on arrival - we have our own policy so never take it - but always uncomfortable and unnecessary. The car was covered in orange sand from a recent shower and there was no water in the washers to clear the windscreen before we could drive. They filled the water and the wipers wouldn't work as the rubber was shredded so they made no contact with the windscreen. They took a blade from another car and put it on ours. The lady behind the desk insisted that there was one mark on the car. There were multiple. We took pictures of everyone and made them mark them down on the chart. We also took a picture of mileage and fuel level. We had no problems with the car during our 5 day stay and returned it early in identical condition. The lady who checked the car upon return would not accept all the small marks to the car until I showed her all of my pictures - she then quickly decided all was fine. They had provided 6/8 of a tank of fuel which is completely ridiculous but we managed to refill it to exactly 6/8 by some small miracle. When she turned the car on she tried to suggest that there was fuel missing until I showed her the picture I had taken of the exact same fuel level on pick up. Suddenly all was well and there was no problem at all. We have hired enough cars to know all the tricks of the trade now and we try not to fall for any of them but honestly .... its a tedious, unnecessary game and slightly ruins the start and end of your holiday when you just know that there will be attempts to con. It also means that for a couple of weeks after return I have to constantly check credit card receipts to ensure that they have not taken money and have refunded the blocked amount. On the whole it was excellent value for money and the car was, eventually, fine. The transfer to the airport was slick and the driver was friendly and professional. We wouldn't be thrilled to use GreenMotion again and would struggle to recommend based on our experience. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Great company to hire car from Chania, Crete. And very cost-effective too. "
" Very pleased with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had to change car as the doors were not closing, apart rom that all good. "
" Staff is super friendly. Basic cars are not in great shape but perfectly ok for a week's rental. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Very good! Upon returning the car they were very busy with people picking theirs up but when I mentioned we were dropping off and obviously catching a plane they were brilliant and got to us quickly ! Top marks and would definitely book again! "
" Stress free, met at the airport and transferred to their address where the car was waiting, all clean and tidy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 100% positeve, "
" Melinda was amazing, she is an asset to the company and should be treasured. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Perfect, as always. "
" A long delay waiting to drop off the vehicle and a long wait for the lift back to the airport. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Would like to use again. "
" Professional service, highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Generally very good value for money "
" Two issues 1. Not at arrivals to pick up - I had top call them twice 2. Car warning lights came on showing vehicle needed oil change and a service . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The worst customer service I have ever experienced! I had to contact green motion myself to rectify a small issue. I will never use auto Europe again and have informed my friends and family of the apualing service provided by your company "
" Good company "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" I hired the Clio for 5 days driving around in Kefalonia, it was very good driving experience. Don't miss out the awesome sunset. "
" In uk, I don't have to use credit card to pay deposit to hire a car. I paid about 60 euros extra due to this. The location of the shop was further than I expected, if more instruction given before hand would be better. However, I am very happy with the condition of the car and overall price. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would recommend renting a car when visiting Crete. Its good to see more of the island and it has good quality roads. "
" Very friendly with some good recommendations on local trips. We returned our car on Sunday evening and are awaiting the Credit Card block to be removed on Thursday evening! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" THIS WAS VERY ANNOYING "
" we was very disappointed that we was charged more due to being diverted to another airport as we couldn't land due to bad weather. We did call to let the car hire know our situation but they said our car had been taken already by someone else even though we saw the same size cars there when we did arrive. They said they could only let us have a bigger car which was obviously more money. The car had no aerial and the break warning light was on as well.Really disappointed after a lot of travelling and a long wait at the car hire office due to flights being diverted. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Brilliant, convenient "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Having to pay for the insurance upgrade because I don't have a credit card was unacceptable and will prevent me from using your company again. "
" Poorly staffed. Location not convenient. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Great service, as always "
" Other than a defective fuel level indication, everything was good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" All went well the company rep was at the airport so procedure was smooth. "
" Staff very polite and helpful The car was a little old and looked tiered inside and out . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" as above "
" when we arrived at the airport we had no idea where the pick up for the shuttle was. We wandered around for over 30 minutes. eventually when we phoned, we told to meet near the Entry 4 opposite the pharmacy. We were then driven in another clients car due to some problems they had.. so 5 of sat in the car which was tight. We were also not aware the dealership was another 20 minutes or so away. The car we got did not have central locking and were asked to check for damages in the dark using our camera light. This was not the best way to check. When we returned our car we had issues about paying for a parking ticket we had incurred, We were charged a further 25 Euros on top of the original fine. The staff were not helpful and charged the extra for dealing with it. The whole process was very amateurish and in future hire from a more established car hire company. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" Very satisfied. All went well. "
" Excellent service from the staff at green motion Athens airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hi, you need to change the meeting point/pickup instructions. Currently, it says meeting point is the arrival hall in the SKG airport. But this is NOT true. The meeting point is apprently outside the building and in front of Car Park 5. I had to wait 30-minutes in the arrival hall until the communcation with the car rental office was established. Mind it, it was 00.15am when I was waiting for the car rental representative to arrive in the arrival hall. The airport was absolutely empty, and noone else was in the building at that time. The car rental company said that it told you this before, but it hasnt changed. Can you please liaise with the rental company and make the necessary changed in the meeting point instructions you provide to your customers. Kind regards, ilias G Basioudis. "
" Nice and friendly staff. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ensure that firms advertising on your platform provide accurate information. If they say they offer airport pick-up then it should be just that! "
" When advertising it needs to be clear that 1. GM doesn't have an office at the airport. This in itself is not a problem when you know what to expect. However, if you don't know as was the case with me you have to ask around and inadvertedly end up roaming around the airport trying to find the GM rep. In my case there was no rep there - they had left the airport before my flight arrived and made no effort to contact me. There wasn't any information available for me to contact them. I had to go online and find a number for them to call ask them where they are. They then send a rep to pick me up. 2. There is a 10 minute transfer from the airport to GM's nearest office where the customer has to load and unload all their luggage in a mini van on their own. 3. When I got there I was not given the SUV I booked for but a "similar" whose performance and efficiency was not suitable for the travelling I had planned for. On the plus side, the staff on the counter was polite and very efficient. The drop-off was very straightforward (although the transfer to the airport was rubbish and the person doing it unhelpful and rather unfriendly). "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" A very easy experience of hiring a car, I will use you again "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would be good if there is a way to vet the quality of the cars and provider. "
" The condition of the car did not give me a lot of confidence but otherwise the service was great! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" N/A "
" Easy process, no issues experienced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good value for money. I will choose green motion in the future. "
" good value for money. I will choose green motion in the future. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Add for Green Motion car said it was "on-airport" it wasn't. "
" Despite knowing flight arrival time, left us waiting outside the airport for half an hour. Had to call them to hurry them up. Even then they charged us for out of hours pick up! Car was covered in dents and scratches, smelled inside, the exhaust rattled, and to cap it off they gave us a soaking wet car seat to put our three year old in. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The whole process was very smooth and the car was what was ordered "
" It was a little confusing when landing where to go to pick up the car. After asking a kind coach driver, we just had to wait outside the airport, by the kerb for a Greenmotion rep to take us to the off site office "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The vehicle had multiple warning lights on the dashboard, I tried to return the car mid rental and they said it was just a case of turning off the warning light, this as the customer isn't good enough, I had my partner and 7 month old baby in the car, and this lack of care made me very skeptical every time I got in the car, especially on some of the steep mountain roads in Corfu, the breaks would also constantly squeak. "
" I didn't receive the vehicle that I had booked with Auto Europe. The vehicle had multiple warning lights on the dashboard, I tried to return the car mid rental and they said it was just a case of turning off the warning light, this as the customer isn't good enough, I had my partner and 7 month old baby in the car, and this lack of care made me very skeptical every time I got in the car, especially on some of the steep mountain roads in Corfu, the breaks would also constantly squeak. I won't be hiring from Green Motion or Auto europe again. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Well situated close to airport. Car was clean and tidy and great value for the 2 weeks we had it. "
" Nice little car, good condition , nice and clean. Convenient location to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Only thing was on the auto europe site it said they were a company 'on airport' when in fact we needed a car to collect us. I called them and they were there in 5 minutes but it wasn't clear on our immediate exit at the airport. "
" KIND AND HELPFUL AND EFFICIENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very smooth, would definitely use them again "
" Car was good quality and clean, very smooth process, easy pick up and drop off just outside the airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the service from the staff at green motion was terrible. "
" The service and sign over of the car was terrible, the staff were rude and not very polite and certainly not helpful. I asked a couple of questions and was told to look it up on the website as the girl said she was to busy to do it i asked for a map which the girl said no i would have to get one from a local shop, they had loads of them. we were the only people in the office and nobody else in sight. On the return of the car was asked the manager to sign my paperwork to confirm the car was all ok, as i didnt want to be falsely accused of any damage to car to protect myself he refused and was very un helpful. We are looking to hire another car next may 2022 but will not be using green motion i dont, think because of this unless you can help put the trust back in your car hire company again. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Booking was clear and easy but I would check carefully who the actual car hire company is next time "
" I had already paid for extra full cover insurance when I booked but when I picked up the car I was told that the cover I had bought was not through them locally and that in order to be insured I needed to pay another 175 euros. The member of staff was surly and pushy and insistent. I did not pay her extra as I believed in the product I had bought when booking. At drop off there was a different member of staff who was much les aggressive and assured me I would get all of the 922 euros back into my account that had been held as an excess. I felt they were shifty and taking advantage. I would not use them again "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good company, fast pick up and drop of the car "
" for Crete I was happy, that the car wasn't new and had bumps and scratches everywhere already... worked well and performed as expected... So all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Was charged another €80 at pick up for insurance. I had paid extra fee at booking to cover more than just regular insurance. If I hadn't been able to pay then they want a card which they can hold funds of € 800 up to 4 weeks instead. Got you over a barrel "
" Was charged another €80 at pick up for insurance. I had paid extra fee at booking to cover more than just regular insurance. If I hadn't been able to pay then they want a card which they can hold funds of € 800 up to 4 weeks instead. Got you over a barrel "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thanks I'm happy! "
" Great, efficient, staff nice. Car good and guy explained it thoroughly :) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" It was fine "
" It was fine "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Always happy with AE booking process but your local supplier let you down this time. "
" Booked the car for the 21.00 slot. The pick up desk is not where specified - it is not where the other arrival Hall rental desks are it is approx 150m away outside and not easy to find. I arrived at approx 21.15(next bookable slot was 21.30). I was told i was late (any time after 21.00!) and owed a late pick up fee off €25. This wasn't made clear before I booked. The fuel was not full to full as advertised - it was 5/6 full and I was told to bring back the same. I protested as I find this super annoying (the car was 6/6 when returned it). I was told nothing could be done. The clutch travel on the car was also ridiculous (the clutch was virtually the whole way out at the biting point) but I had little alternative. It was a cheap hire but I did expect a desk inside the terminal, a F2F fuel policy and a car that was reasonable to drive. I also didn't expect to pay €25 for being on time. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" You need to be clearer on company you are using, on site or off, car type, before the voucher arrives. "
" The car was smaller than I had booked. It was knackered. Clutch poor. It also sounded very loud as exhaust also knackered. The staff were good. Check in and out fast but fairly long wait for the shuttle bus on arrival. Return was very efficient. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Very pleased "
" Very happy with the service provided. Staff very polite and helpful. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" They claim that I should have had my credit card PIN number and that the forced cancellation was my fault and that they will not be refunding payment - watch this space! "
" Unhelpful counter staff, would not allow me to have a car unless I provide a PIN number for credit card, had forgotten my PIN number and would not allow me sufficient time to retrieve it. Informed me that they would have to cancel the booking but have still charged me!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto Europe's online booking experience is as good as any of the competitors "
" The office were unable to secure the excess deposit on either of my credit cards despite my bank (First Direct) informing me at the time they could see the problem was with the office/machine at Green Motion. My 'Option' was to pay for the office full insurance instead at a cost of an extra €150. This was probably a sincere attempt to help, however If I refused and cancelled my booking to go elsewhere I would have been liable for the full cost of my reservation. The car supplied was rather battered with a fair amount of sill damage and dented front wing. I was informed that the fuel policy was same/same and showed at five bars on the gauge. On return I noticed the document showed full/full which meant an additional €30 fuel to avoid a possible dispute at the drop off. All in all an expensive experience for a second class car. The fact collection was early after a long overnight journey, meant that I did not want to have a lengthy dispute and just needed a car quickly. I will avoid Green Motion in future "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" Easy online booking "
" Efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The only efficient part of the Preveza airport experience was that they gave me my deposit back straight away. If they had questioned it at all i would have really lost it after my dreadful experience. "
" I had two different experiences with Green Motion. The car I picked up at Preveza airport ( stressed, tired etc) was awful bashed up, in terrible condition, scratched, rusty dreadful. Even the glove compartment was attached with a cable tie! I was too tired to argue. After a few days the car broke down because the the petrol gauge was faulty and at the same time the fan belt seemed to break. This was on a very steep hill as it was getting dark. We were lucky not to crash. It was a horrible, dangerous experience. Luckily a local stopped for us and, not only tried to help but went and got us petrol and brought it back. He was amazing. we then contacted Camilla at the Green Motion office in Nidri who was with us in 20 minutes, guided us back down the hill ( with the help of our saviour's petrol ) back to the Nidri office. She got us another, better car and was hugely helpful, kind and efficient. She was great. She should work for another firm. The staff at Preveza airport were hopeless. I would NEVER use Green Motion again. Not only was it a terrible car but it actually put us in physical danger. The fact that you recommend them means we can't recommend you either. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Happy to use again "
" All worked very efficiently and smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service, will definately use them again "
" Friendly, efficient staff. Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fast and efficient "
" Not a brand new car but in good condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Pick up and drop of easy hopefully a little better condition when I hire next year "
" The experience was fine the only disappointment was the condition of the car although totally roadworthy had to many scratches on every panel to accurately record, gearstick gaiter looked like the moths had been at at and the Ariel broken off at base so radio didn't work I think it was the oldest one in the fleet I know I booked the smallest and cheapest but nothing like the picture on my form but it did what we wanted. and I didn't add to the many dents and scratches "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Very good I would recommend. "
" Had a problem with a Nissan Micra but they swapped to a vw up and it was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good, no issues, satisfied. "
" Everything was great, very satisfied, the best price on Mykonos "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" very good "
" They gave a free upgrade.Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The lads were helpful and friendly, the prices are the cheapest I found, even with the additional card charge - but just be aware they are not on airport and if you return your car earlier than you said, they may not be open. I was half an hour early for drop off and had to wait for them to open up (even though their opening hours said they'd be there). "
" They are not 'on airport', you have to cross the busy road with your suitcases to find it, and the cars are generally well used but clean. The main problem was the deposit on my credit card wasn't just 'held' it was taken and then returned at the end of the holiday, so despite no damage to the car, I lost £55 in the charges and exchange rate between the two transactions. This does not usually happen with other rental companies. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Auto Europe seem to be an efficient way of comparing car hire companies but the experience with the deposit from Green Motion this time has been disappointing. "
" We were very disappointed with Green Motion at Kalamata Airport. Firstly the office was not attended when we arrived to pick up the car so we had to ring for the attendant to arrive whilst we stood outside. Secondly they charged the deposit payment to my card instead of just blocking/authorising it. The refund was paid in full but as a result of them charging it to the card, I have been charged the non-sterling transaction fee twice plus the fluctuation in exchange rates, amounting to an additional expense of over £45. In future I will only use a company which simply blocks the deposit fee rather than charging it to the card. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Loved the free upgrade to a worn out car Elias was truly wonderful, so much charm communication spot on He even offered me a good discount for next year , which will be my third "
" Top of the hill Apart from the climb "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Straightforward process and extremely good staff at Green Motion "
" Professional and personal business. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As above "
" Have rented from Green motion twice recently, and both times was picked up late from the airport which resulted paying more as it triggered "outside hours fee" of €25. In fact the most recent hire, I telephoned ( I have proof) before 21.00 hours to see what time they are picking me up, and because they came after 21.00 hours i was automatically charged extra. I shouldn't have to pay night delivery for them being late. Not good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" As above "
" The staff dealing with check in/out were good. The car however was in very poor condition - is was old, 80K+ on the clock/ parts of the interior door fixings were loose as was the internal rear view mirror and the brakes were spongy - frankly the car was far too old to be used as a hire car. I have hired cars in Kefalonia for 20 years and this was the worst car by far . "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Easy to book. car was good. "
" Good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied "
" Friendly staff, car in a very good condition and an efficient service! What more to ask? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not likely based on experience of local supplier. "
" Staff member on phone with door locked when I arrived to collect. He came to open rhe door only after I knocked twice but he could see me through window. Upon returning vehicle there was nobody there and door was locked. Called a mobile and was told to drop the keys and paper in the vehicle. There was another person there trying to do the same. Also sent 2 x emails while I was there, one of them asking if I could drop the car an hour later. I've yet to receive a reply. Not great service. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 7
" I have used you in the past but never green motion would not use them again much prefer Alamo or Enterprise "
" The car we were given must of been at least 12 years old "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" You stated on the voucher that I needed an International driving licence and repeated this when I phoned to check. I obtained one at a total cost of £11-50. In fact the Greek government recognises UK licences and Green Motion did not ask to see the international one. "
" The deposit was charged and refunded rather than blocked on my card. This cost me £ 7 due to the exchange rate spread. Also, there was no one in the arrival hall but they did arrive fairly promptly after I phoned. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" When we arrived at the depo, we waited just under 2 hours before we were able to drive the car away, absolute terrible service "
" When we arrived at the depo, we waited just under 2 hours before we were able to drive the car away !!!!! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Auto Europe's booking arrangements are always good "
" My hire was for 21 days. Company policy is to take the excess deposit (€806) out of the renter's account for rentals over 14 days and not just place a block. No other rental company has ever done this. The car was dented, rusty in places and amber warning light on continually (apparently tyre pressure settings needed adjusting but that should have been fixed before rental). Helpful counter staff on return but overall a poor experience and I won't use Green Motion again. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Easy booking with Autoeurope and competitive prices "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You get delayed in airport, then you wait for shuttle bus, then you queue up by the rental desk for over 1 hour and you get told your reservation is canceled because you are 2 hours late even you paid in full and no refund "
" Green motion is slightly better than autoeurope . In general both are bad "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" Picking up the car was a horrible experience. We had to wait in a queue for at least three hours, without any shade or anywhere to seat. "
" Pick-up of the car took ages of queuing (at least 3 hours) in the midday sun. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All went very smoothly. "
" All went very smoothly got picked up at the airport on time and taken to car hire shop within 15 minutes, staff explained details, and within a few mi nutes we were on our way, would definitely reccomend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very negative experience which cost us more money to rent another car. We will apply for a refund on our return, as the experience was so poor. "
" We were unable to collect our car as our Credit card PIN was not accepted. The man before us had his card blocked after trying to input his PIN so we didn't want to risk the same problem. The agent was very unhelpful and aggressive so we went to Avis, who were happy to accept a debit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" Very good "
" Very good. Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" a negative one "
" We paid for the car in full before hand (£744+). When we arrived, Greenmotion said that they can't use a debit card but only a credit card as a warranty and as a result the make us pay an extra 168 euros because we were using a credit card! They were very unhelpful and rude. They kept us there unnecessarily waiting for the car for over an hour. We will not going back. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" As always Autoeurope experience was great and prime "
" Pick up was slow and agent was pushy with car damage and warnings of overcharge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" .. "
" Only a 5 minute walk from the airport easy to find. Staff were very friendly and very efficient. Car was very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall experience goodbut condition of vehicle poor especially what we paid "
" Car was very old. Done over 65,000 km. needed oil and general service. This came up on dash "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Used auto Europe lots of time and always happy "
" Easy pick-up, very close to the airport (2 min walk), good car and fast drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not happy with the car which was in a terrible condition. Plus it is a 5 to 6 year old car. We ordered a polo or similar: this was NOT a similar car. A horrible experience. "
" The car was in a really bad condition with no sun visor. They looked as if they had been ripped off the car. It made driving in Greece in the sun impossible. The car had splashes of white paint all over the boot. Overall, a very bad experience. Will never use this company ever again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Awful, I recommend you don't farm your business out to this company, it is only a matter of time before they are found out, how incredibly unprofessional they are!!! This company needs closing down. "
" This business is not fit for purpose, they made me wait 2 hours in 39 degrees to collect the car, with my young family left at the airport. I will never use this company again , in fact I am going to post on every travel site about the whole terrible experience. The manager didn't even apologies!!! People were in tears waiting. When we dropped off the car they had 4 people cramped into the front driving area, of the drop off mini bus, which was a max of 2 plus driver. Words failed me!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" I would warn anyone that some of your partners have 'fast' practices to introduce ways to charge or 'fine' you. "
" Our flight arrival changed and although Green Motion had the flight number they charged me €25 for arriving late. Not entirely sure how this is my problem. I was late checking in to my Villa...they didn't charge me. Why do car hire companies feel this is a justified cost? Spent the rest of the holiday wondering what they would do on return of the vehicle to justify keeping some of my excess deposit. Not a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" The Auto europe site was easy to use "
" The only thing I was unhappy with was the child seat. On the Autoeurope form it said the first child seat was free. Green Motion charged me 60 euro for the child seat. If I had know I would be charged 60 euro I would have taken my own as it would have been free on the airline. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" AE customer service lady was helpful when I call to advise about the delay and said that AE can help with GM if there were any problems I called AE whilst at GM in order to get help but the male operative I spoke to was extremely unhelpful This was by far the my worst experience with renting cars over many years "
" Rental Office was outside Airport which was not advised during booking Office was closed on arrival and had to wait for 2 hours in the scorching heat, after few calls to Green Motion GM did not hold the car despite my advice to both Auto Europe and GM that I would be picking up the car later than the time shown in the voucher They alleged that the booked car was not there and charged me 50% more for allegedly another car. They took advantage of me. GM operative was extremely rude "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The personnel was very rude and they were not wearing face masks neither inside nor outside of the office. "
" I've been charged a fortune because there was a little bit of sand in the car. As we spend our holidays by the sea like 99% of the people going to Thessaloniki, I think that having some sand in the car is like having some snow when you go on holidays to Norway in winter. They also kept part of or deposit for no reason. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" Very good "
" I've used Green Motion three times now (through auto-europe) and I am always happy with their service. Good quality vehicles, helpful staff and low prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I hope that we won't get charged for a car we didn't manage to hire. We needed to go to Sixt at the airport instead and had to pay a massive premium, i.e not a pre-booked, as a result. "
" This was the worst car rental experience in 2 decades. Green Notion is miles away from Athens Airport, 20 mins drive. The car we nearly got was old and dented. But worst of all the super unfriendly staff wouldn't give us the car because of Credit Card issues, that shold have been easy to resolve. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Check the small details, we were ripped off. "
" Wanted £1000 off my credit card, when I said this wasn't available I had to pay £350 for the second time plus £100 deposit. I might has well have booked with a well known company. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Was easy and hassle free "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking. Good cancellation policy in these strange times "
" Good friendly service. But once again I booked for Full to Full fuel tank but again they claim its same to same and this time the tank was empty with fuel light on. Not the best start having to find a fuel station with some urgency. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The extra money that green motion took, not mentioned in your rental conditions document. And you should be aware about this. "
" 1. Green motion require an additional charging because about taking the vehicle to greece and noe only for corfu. In addition, the first vehicle seemed to be in a bad condition, and we took another car for this reason "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" do not hire from GREEN MOTION "
" the car very poor conditioned not road worthier "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Easy to use and order in a very competitive prices. "
" Every thing was as expected "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I expect what I book, not something with hidden clauses. The issue of going to another island, within the same country, with the car is ridiculous and is just a money stealing policy. Its like charging someone extra to take a car to to Isle of Wight. The ferry journey cost €13. The car rental took €62. Simple theft. "
" The franchise operating this were very inflexible. The family in front had problems with their booking, and the people behind also had problems. They also charged me €62 to take the car on a ferry to the next Island on some lame excuse. This is the Ryan Air of car hire. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" They need to inform better where the pick up point is. It took us sometime to find them outside the airport. "
" Quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I could not extend my car rental through auto Europe, thus I had to find a green motion office on the way and bargain an extension with them. As I had no other choice, I had to pay almost double the price than what I was paying fir the initial days. "
" Very helpful "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always been a customer of Auto Europe and very loyal as normally good reputable providers and very good deals which I share with my friends. Greenmotion is not!!! "
" This Provider in Corfu is beyond help and a terrible firm and not good for you to have as an offer. This firm needs to be closed and customer experience for all customers Germans , Dutch, British Scandinavians horrendous. The firm was advertised as on the airport on your website and on Green Motions. Shuttle bus was the only option we heard form other operators and that they were not on the airport any more. arrived in industrial estate and saw queue of more that 12 in front. heat no cover of sun and waiting time of 3 h average for each customer with burned skin ad no water. No excuse for them Greenmotion sitting in airconditioned unit and being completely unorganised. we complaint and were shouted at. unbelievable day and missed very annoyed first halfday of our needed holiday. We will never use them again and we advise you to take them off your option list. NOT WORTH IT AND RUDE. I asked for my money back to go elsewhere and was told walk with your luggage to the airport then 1.5miles away over main route. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" was a very pleasant experience - no problems at all "
" was a very pleasant experience - no problems at all "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Would recommend to a friend for cost but would tell them about the lack of information provided on arrival. "
" Arrived at airport and no one was there so had to phone office was told that they would come and pick one of us up after 40 minutes someone arrived to take me to the office and complete hire agreement this was not so bad, the return of the car was better and didn't take so long, my problem is that there should have been someone there to advice when we arrived and not left in the dark. I am returning to Corfu next June and although the prices are very competitive would most probably pay the extra with another company. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" Disappointing "
" Although they kindly allowed the hire on Sunday as I couldn't board flight on Friday when I got there despite them saying vehicle would be available I was offered ' compulsory ' upgrade which was a van not a car. The van cost me extra 66 euros and when we got to our accommodation and checked tires they were so damaged that we hardly used the van ie we had intended looking around island but we didn't feel too safe to go out much. I appreciate that they didn't make me pay the whole amount again but felt let down when after being told No problem Over phone I was then charged more and given a van that made me feel unsafe but was told was only 7 seater available . "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Car was given a wash before we took it "
" Always a great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking system and pick up, drop off. Would be happy to use again "
" Was met at airport by a rep with a shuttle bus even tho it said on airport office, however all went very smoothly so not a problem "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very good value "
" Collection process a little slow, but drop off excellent "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" From start to finish awful experience. Firstly, the person who holds the sign up to put you on a shuttle to go and collect the car, said my fiancé had to stay at the airport on her own and then once I'd collected the car I drive the car back to her To pick her up. After saying we'd cancel the car hire due to this, they got us both on a shuttle together. Got to the hire shop they was scaremongering us trying to sell us every cover they could. There was 24 damages on the car before we got in it. We videoed and took photos. The car stunk of cigarettes! Horrific cleanliness we found Empty coffee cups in the back stains on the seats. When we dropped car back off, they didn't even clean it the next person hiring it was there collecting it! With covid you'd expect a valet. Don't go cheap, spend that extra money and go with Avis, Alamo this is who we usually go through and never have these sort of issues. "
" From start to finish awful experience. Firstly, the person who holds the sign up to put you on a shuttle to go and collect the car, said my fiancé had to stay at the airport on her own and then once I'd collected the car I drive the car back to her To pick her up. After saying we'd cancel the car hire due to this, they got us both on a shuttle together. Got to the hire shop they was scaremongering us trying to sell us every cover they could. There was 24 damages on the car before we got in it. We videoed and took photos. The car stunk of cigarettes! Horrific cleanliness we found Empty coffee cups in the back stains on the seats. When we dropped car back off, they didn't even clean it the next person hiring it was there collecting it! With covid you'd expect a valet. Don't go cheap, spend that extra money and go with Avis, Alamo this is who we usually go through and never have these sort of issues. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall OK. Car was fine. I'm pretty relaxed so coped with having to find the collection point and haphazard drop off. Others might not be as cool. "
" No obvious signposting to Green Motion office was 100m walk outside airport, not with other, on-airport car hire companies. Car was not especially clean on the outside. This was caused by dirty rain and the car being left outside prior to collection. Had to wait 20 mins for someone to turn up at the office at drop off at the appointed time. Drop off was pretty haphazard - lots of other people waiting too. No clarity on discharge of temporary excess charge on credit card other than it would be "in a few days". This did happen. There was no hard copy handover of the condition on return document. I had to photograph it "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 6
" As above. "
" Stated 300m from airport, that must have been from the airport boundary and not the terminal building. Had to get the minibus ride. Had I known I might have chosen a different provider. Had to then find the location upon return. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Dangerous tyre and then being lied to about it being changed is not acceptable. "
" The car was supposed to be a VW Polo or equivalent. We were supplied with an old style Nissan Micra which was smaller than required. After driving to our hotel the tyre warning light came on and when I e=inspected the tyre it was in a dangerous condition with significant damage to the tread. We had to take the car back to the rental office. They took the car to change the tyre but when they arrived back it was the same tyre on the car even though they said it had been changed. At this point I declined to drive the car again as it was dangerous and demanded a different car. They supplied a replacement car which was in a slightly better condition. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" I decided to pay for a larger vehicle in the Compact Car category as I wanted a bit of comfort for my family. The car I received was a Nissan Note which was, I guess, a Compact Car. The problem was that this car was at least 10 years old with over 100,000 km on the clock, in a very shabby condition both inside and out (lots of photos taken if you wish to see them). "
" I decided to pay for a larger vehicle in the Compact Car category as I wanted a bit of comfort for my family. The car I received was a Nissan Note which was, I guess, a Compact Car. The problem was that this car was at least 10 years old with over 100,000 km on the clock, in a very shabby condition both inside and out (lots of photos taken if you wish to see them). "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" I have contacted your company regarding the above distressing incident but, despite sending you the requested documents, I have not had a reply. Your employee, on 3rd October, failed to offer any support and immediately dismissed any suggestions that we made to solve this difficult situation. I feel that by your association with and recommendation of Green Motion you have lost my confidence in dealing in the future with Auto Europe. I feel let down both by yourselves and Green Motion. I'm afraid that my experience only confirms what the travel/ money experts having been warning people about, namely the exploitation of the public by car hire companies "
" We feel that we have been exploited by Green Motion as we were made to pay €150 in order for them to release the car. My bank cards were stolen on arrival in Athens and my only means of payment was by a Greek debit card or my wife's credit card. The employee was most unhelpful, as was the Auto Europe employee, when contacted for support and advice. I repeatedly asked for the reason for the €150 charge but was not given a satisfactory answer. It was only on the return of the car that I was handed a document showing that the payment was because a reduced excess charge had been applied. This reduction was neither requested nor needed as I had taken out insurance in the UK which would cover any charge. I feel that I was misled and have not received a satisfactory response to my letter of complaint. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
" For value and economy it was great "
" I had a very dented Fiat Panda that was fun to drive, but was not in the best of conditions. However the value for money was good, so no complaints ! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Cheap, efficient and effective. Just what we needed. "
" Excellent pick up and drop off service, the lady driving was a delight. Car did a good job for us. Counter service a bit short and not very welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thankyou all very much .See you next year God be willing "
" I've been using Green Motion for many years an d they've never let us down. Th e staff are always very polite an d quick. Thankyou very much. Great start to Th e holiday Thankyou. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Good service nice car "
" Seen very good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" pretty good experience overall "
" still have my excess fee of over 400 euros pending with Green Motion and has not been put back onto my credit card if you can help. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Miserable experience that ruined the start of my holiday and cost me extra money through no fault of my own. Green Motion screwed up and I have to take the expense of their mistake. "
" I called Green Motion from the UK airport to advise that I had missed my flight and would be arriving later to collect the car. When I arrived to pick up the car the rental manager was unaware if my call and insisted that I paid extra for the next available upgrade at 6 euros per day. He said that the message was not passed onto him and my selected car was already out to rent to someone else. The manager was reluctant to help and he was aggressive. I had no option other than to pay extra and take the upgraded car. On drop off the same manager was ignorant, did not explain the process and merely asked for the key back. After a while he returned to his desk without speaking to me, leading me to assume that the car was returned to his satisfaction. I contacted Auto Europe but they didn't seem to want to help, stating that my contract was with Green Motion and I had entered into another contract for the upgrade, so it was my problem! This despite my providing evidence of my phone call to Green Motion within the 2 hours as suggested in the agreement. I feel let down and mugged by an uncaring manager. I chose Green Motion as I hired a car in Kefalonia about a month before with no issues at all. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" A very frustrating experience. We were unable to rent the car due to a cyclone which happened on the Island of Kefalonia on 17 - 19/09/2020 so our flights from Athens to Kefalonia were cancelled twice. When we called them and spoke to them, they were not flexible at all and said that our booking had been cancelled. We called both Green Motion and AutoEurope on 17/09 a few hours before we were supposed to pick up the car to explain that our flight had been cancelled and that we would not be able to pick it up, but they said we would have to pay again for another reservation. Even when we explained that this would be a case of Force Majeure, and according to your terms and conditions, we would need to pay £25 only and get the rest of the money back, we were told we had no right. We have documentation which shows that a cyclone hit the island on that same day and our flight was cancelled, there was no internet on the island and some places on the island had no electricity for days. How is this not a force majeure event? https://www.google.co.uk/amp/s/www.bbc.co.uk/news/amp/world-europe-54219180 https://www.google.co.uk/amp/s/amp.theguardian.com/world/2020/sep/18/greece-lashed-by-rare-hurricane-force-storm https://www.pappaspost.com/entire-villages-in-kefalonia-have-been-devastated-by-storm/ I am very disappointed with the lack of empathy of your company. We did not use the car and you kept our money anyway, even in the case of a natural disaster such as a cyclone. "
" We were unable to rent the car due to a cyclone which happened on the Island of Kefalonia so our flights from Athens were cancelled twice. When we called them and spoke to them, they were not flexible at all and said that our booking had been cancelled. We called both Green Motion and AutoEurope on 17/09 a few hours before we were supposed to pick up the car to explain that our flight had been cancelled and that we would not be able to pick it up, but they said we would have to pay again for another reservation. Even when we explained that this would be a case of Force Majeure, and according to your terms and conditions, we would need to pay £25 only and get the rest of the money back, we were told we had no right. We have documentation which shows that a cyclone hit the island on that same day and our flight was cancelled, there was no internet on the island and some places on the island had no electricity for days. How is this not a force majeure event? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As above - no refund and no car and very unhelpful staff all the way through proceedings. Carhire Office not "on airport" as advertised and a walk along a gravel path to get there. No signposting. And when I couldn't pick up my car they were happy to leave me abandoned with no way of getting to my holiday home! "
" They would not accept my card so I was unable to proceed with the hire and couldn't get my money back. All in all a rip off as I had paid extra for insurance. Ended up having to hire from Europcar who were much more expensive but worth every penny in customer service. Avoid Autoeurope and green motion! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great service and value for money. We would not hesitate to use again. "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good company, car was poor "
" Green Motion are great, car was terribe, old tatty and the converitable roof didn't work. Suspension clonked and they knew the car was temperamental re the roof as they joked about it beforehand. Would hire from Green Motion again, but wish I'd rejected the car on collection. I was only there for 4 days so didn't have time or inclination to sort it out "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" See my complaint "
" Complaint sent to MD of Auto Europe. Holiday autos and others have banned Green Motion for good reason. If l had known that auto Europe operate with these criminals, l would never have booked. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 4
" They went above and beyond when after dropping our car off to go to the airport and we realised we had left our passports back at the villa. Wouldn't even take any extra money for what was our own mistake. Very kind people "
" Easy quick and super friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was excellent. "
" I was not happy when they tried to take payment for the excess on pick up when it clearly said in the terms and conditions that they would not. I had to argue with them before they relented. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Still awaiting deposit refund "
" Still awaiting deposit refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe always great! "
" The car was fine. I had the car for three weeks and experienced no problems. I did notice that the plastic button inside the car, for the emergency lights, was damaged but I didn't think it was necessary for me to report this or make a photo from. When I returned the car, they made a big fuss about it, also accusing me of not being honest, how could I not have informed them and it took so long, they were on the phone and speaking Greek all the time, as if we were in an interrogation office of some....I think they are going to charge me for this damage, I hope my insurance will cover it....my husband, who I was dropping of, almost missed the flight because of the delay this all caused us too. So it was all in all, very inconvenient. The same day, I hired an other car for one day, as I extended my stay, with Enterprise, the service was way better. Only I missed the pick up slot because of the situation with Greenmotion, and had to wait for one hour and it costed me my evening! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" I have used Auto Europe before and had no problem, but their association with green motion may put me off using in the future "
" The main problem was the 1 and a half hour wait mostly in direct sun to collect car. There were about 12 customers in front when I arrived. Otherwise car fine, except a fault light came on during the week, which I pointed out when I returned. The person from green motion just reset the warning light in my presence without checking what the fault might be. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" ?? See above. "
" Expecting vehicle to be within confines of air port we found it hard work lugging suitcases up the hill. Had to phone England to find where to pick up car from. Once found, staff efficient and car produced. Car had had a rough life i think although was perfectly adequate for our needs. No problems with the car during our use, drove well, drove straight, braked straight. Overall good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Green motion car was pretty damaged and dirty inside . "
" The car was very damaged and dirty inside "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Good easy pickup with no pressure to purchase additional services. "
" All was easy and efficient. We were very grateful for the lift to the airport on returning the vehicle which was offered without us asking. A nice touch. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good service and reasonable prices will probably use again. "
" Satisfactory but car was 'tired' with quite a few marks on it, poor windscreen wipers and bad sound coming from the rear wheels. Personnel were satisfactory. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Ok "
" For the first time ever, instead of preauthorising the insurance excess, my card was charged. By the time this charge was refunded, i had incurred interest and there was a £10 shortfall because currency fluctuations Not good! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Read above "
" Green motion took €806 out of my account on 11th of September without informing me and even though (after kicking up a fuss) I was told it would be refunded it is now the29th of Septemberand the money still hasn't been returned to my account. Luckily enough before our holiday I transferred money to cover emergencies, if I had not done this I would of encured overdraft costs. This practice should not be allowed without concent. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Quick service and response to emails. Website is easy to use. "
" The vehicle and car seats were not as clean as we would expect. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Auto Europe often gives good deals and is flexible with cancellations. "
" We have used this company several times and apart from a short walk to/from airport terminal to their office, they have been very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" said above, the moral to this is cheap price online doesn't equate to good experience once you arrive at you destination! "
" The experience of using Green motion was only poor due to no one meeting us at the airport then once we contacted the office we were collected but were charge extra for out of hours . The person collecting us was not at fault but the system they use to collect was not working correctly as it appeared our flight wasn't showing as arriving? it was not a god start to our holiday "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Overall a very satisfactory experience at a difficlt time and again thank you to Stacy. "
" My only disappointment with Green Motion in Kefalonia was that having booked a VW Up with air con (or similar) we were actually allocated an older (100,000km) Fiat Panda without air con. That said the price at £200 for 14 days was very cheap & the car was fine & reliable if a little bit worn. On the plus side we needed to extend the hire by one day due to an unforeseen flight delay & the cost was only an extra 20Euro. Many thanks to a very helpful Stacy for arranging this while working from home due to the Cyclone Note: As the voucher states hires of 14 days require the 800 Euro Excess to be charged to your credit card (not just blocked) but the refund did come through within the two days quotes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Don't understand why you need €806 deposit and take so long to return this money! "
" Not received my deposit back yet! Very disappointed by the slow refund by your company! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Na "
" Car was very old and not in good condition. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Have hired last 3 cars through AutoEurope and always been satisfied with service and price. "
" Friendly, courteous reception. Given a higher grade car. Car had a few scrapes but only the usual on a hire car. No problems with vehicle during hire. Speedy return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" The right price and an excellent experience, highly recommended. "
" Excellent. On arrival staff were fluent in English and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I wasn't informed that I'd have to pay an "out of hours fee" for collecting the vehicle late at night due to the flight time. This should be stipulated when you want to hire the car. Everything else was good. "
" I wasn't informed that I'd have to pay an "out of hours fee" for collecting the vehicle late at night due to the flight time. Everything else was good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" all good. no problems at all. "
" all good. no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. Not a pleasant experience. If Auto Europe are going to franchise out to these businesses, I will in future be renting from Hertz, who were polite and helpful at the airport, even though we hadn't rented from them. "
" The attitude and behaviour of the staff at Green Motion was appalling. Incredibly rude and dismissive. Also, we were stranded at Corfu airport until I phoned the office for them to come and collect us. Rudeness does not make for a good experience. I will definitely never use them again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
" Nice staff, clean operation "
" Was expecting a VW Polo but got a Renault Clio instead. Very clean inside and out, only minimal damage on the car. Enjoyed driving it. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very disappointing as I've used Auto Europe a lot in the past. You really do need to check on the quality of the cars your participants are renting out! "
" Arrived late in the evening and was strongly persuaded to take an automatic (even though I'd specified a manual). Car was in very poor condition, clearly hadn't been cleaned or sanitised; the next day I realised the auto couldn't get up hills - car was old and exhausted and should have been disposed of long ago. Strongly recommend people NOT to use Green Motion. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Rubbish car was given. I was expecting a vehicle to the specification that I booked "
" Car was old and had over 86000 km on the clock. Vehicle was scratched in lots of places and had dents as well. Accelerator pedal was very stiff and made driving the vehicle not very smooth. Interior was very scruffy and old. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Everything went smoothly "
" No hassle. Staff very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. That was the worst customer service experience I have had for a very long time. "
" My flights were moved from Gatwick to Heathrow and the times changed. I called the number on the booking confirmation a few days before flying to check that a change of drop off and pick up would be OK. He said to speak to the guys in Zakynthos on arrival. When we turned up I was met by a grumpy pair of men who scolded me for being late, called me a liar when I explained the phone call and told me how lucky I was that they kept the car for me. I had prepaid, so I would have expected them to keep the car or call me or email or something. Either way, I dislike being called a liar and I really don't like to be treated like a fool when I am a paying customer. The car I was fobbed off with was a mess. An old Nissan that had scratches on three panels, spongy brakes, no washer fluid, many rattles and useless wiper blades. I doubt it had been serviced for an age. The whole experience was disastrous. I will never use green motion again. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Auto Europe are A good company to deal with and provide good value for money vehicles. "
" The first vehicle given in poor condition, had a red warning light on the dash, was full of ants and the windows were covered over with a green motion advert making it difficult for the rear passengers to see out. Took the minibus back within the hour and it was changed for another one in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Money was taken off my credit card as a security deposit and held for 2 weeks. Due to exchange rate movements, I have lost over £50. Perhaps, a better policy would be to take the money, from the card, at the end of the rental, if required. For the sake of £50 my experience of you is tarnished. "
" Money was taken off my credit card as a security deposit and held for 2 weeks. Due to exchange rate movements, I have lost over £50. Perhaps, a better policy would be to take the money, from the card, at the end of the rental, if required. For the sake of £50 my experience of you is tarnished. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall happy "
" They were fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Efficient, reasonably priced and helpful. Can't say much more "
" None "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very efficient and helpful. "
" Further from the airport than we realised - usually we like to walk into corfu after dropping the car off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Always helpful, especially during the pandemic. Good rates. A good company to deal with. We use them regularly. "
" Reliable local people, good to deal with. We use them regularly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Ye great price so will be back "
" It was ok but the car was damaged all over so be very careful when hiring take lots of pictures for insurance if you need it ididnt "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" simple "
" long wait at the counter even though only a few people ahead of us. other counters dealt with their customers far quicker. Car had almost 100,000km on the clock and tyres were soft and clutch was on the edge of giving up - no surprise the check in guy kept emphasising the number t call for a breakdown "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" I have used Auto Europe many times, and they are good at offering a choice of cars, deals and providers. Also the website has a good filtering system for a more targeted and efficient search. It is not really their fault that some of the providers on their listings are cowboys. "
" SCAM ALERT! The car (10 year old VW Golf) ran OK but was clearly showing its age - the electric windows barely functioned, the wing mirror adjustment controls and the central locking did not work at all, and several pieces of plastic trim inside the car were loose / on the verge of falling off. But that's not the reason for negative feedback. The reason is the RUDENESS of the counter staff at Heraklion Airport (at least on the night I returned the car), where a young girl and an old man teamed up to cheat me out of Euro 80 for "biological cleaning" (clearly the double act had been well rehearsed). Apparently the car had been returned "unbelievably filthy" and required "special cleaning" by an outside contractor (the same scam as reported by other users). When challenged on that, first they said "Oh, if it were just dust and sand, we wouldn't mind" making it sound like we'd left the car covered in vomit and faeces. Again, they refused to say what it was other than dust and sand, and eventually conceded that it was just dust and sand, but "too much" of it. (Nevertheless, apparently it wasn't something a normal wash and vacuum-clean would take care of). Next they said "clearly you took the car to the beach, and you should not have. If you wanted to drive to the beach, you should have rented a 4x4". Really? Does any holiday maker who comes to Crete and rents a car (which is usually a hatchback), NOT go to the beach? They were taking me for a fool, all the time knowingly smirking to each other. I have rented cars in beach holiday destinations for many years - from mainland Spain and the Canaries to Cyprus, mainland Greece, Sardinia, Sicily, Corsica etc, but nowhere did the rental company try to charge me for cleaning because I'd had the temerity to take the car to the beach like everybody else. Stay away from this outfit! P.S. Ironically, while I was in Crete, I had a full valet done of my rather large car (inside and out) by Purple Parking at Gatwick - cost only £25. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Unlikely I will use this again, it was a very poor experience. Very stressful. "
" Hidden charges for using certain cards when depositing, the man next to me was charged for picking the car up after 9 despite waiting outside with me for an hour before been seeing at the service desk. The car was very poor quality - scratched all over, dents, chips, discoloured seats - oil warning light kept coming on. Terrible. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Auto Europe website is very user-friendly and transparent. I am a fan of the additional insurance coverage offered through Auto Europe (although the staff at Green Motion was not happy that I did not buy their insurance). "
" The vehicle was full of scratches and dents. The staff was helpful to move it into the light to allow me to assess the existing damage and take pictures. The website of Auto Europe mentions full-full fuel policy, however I received the tank 1/4 full and had to make sure I return it like that. Which of course is always disadvantageous; who can make sure to fill a tank up exactly to that level? So you will always buy more fuel than you have used. The Auto Europe website mentions 24/7 opening hours, but I believe the branch is closed after 9 PM. It has been 3 days now since I returned the car and the deposit has not yet been released from my credit card - that's very slow. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Company advertised as being on airport but we had to cross 2 busy roads. The car had mouldy seatbelts, Was given as petrol full but actually was 3/4 full. Terrible car hire "
" My credit card would t work so had to use my wife's, same account same credit card number but we were made to rebook the car in her name and was charged the full price again ( even tho my wife dosnt drive!) were given a 10 year old car which was not for for purpose "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Really unhappy with the behavior of staff in green motion office. "
" They charged extra 38 euros on pickup and I've been told I have to pay otherwise I will not get the car at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" staff were excellent "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Nice customer care service "
" Car in bad condition. AC poorly working. Unfriendly staff "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Auto europe delivered again. "
" Pity they have moved to a new location which comes up as a field on the satnav. Not their fault it's Covid restrictions. Guys really efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Somewhat concerned at the apparent lack of Quality Control or accuracy of information regarding the companies you contract with! "
" Several very serious issues need to be flagged up:- 1. Green Motion took the 806 Euro excess charge as an actual up-front payment and then refunded it at the end (although they SAID they would merely block it onto the card - and others had the same experience). This could cause problems for anyone, like myself, who will have to pay the credit card bill before the refund arrives. 2. The refund of 806 Euro actually has yet to arrive in my account (processed on the evening of Wednesday 2 Sept, now Sat 5th Sept, still watching for it). 3. The Green Motion Office is NOT on the airport, despite their claim that they are there. Their office is now located outside the airport compound and across the road. There were no signs for where to go, and nobody to meet us. We wandered round for a bit, and then luckily one of the other car-hire offices was able to give us directions. We were not the only ones trying to find them! 4. The office was locked when we came to return the vehicle. No contact details provided, and no indication of when staff might be expected. Staff arrived late, with no apology for the distress or inconvenience caused!! We were not the only people waiting to return their car that evening! 5. They were, however, very keen on price, and the car was in fair condition, so it did work out ok in the end. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" great service "
" great service would use again nice people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No person at car park to sign off sheet. I had to return to terminal "
" Car was unwashed "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Easy process from start to finish. "
" Very pleasant and efficient service. No complaints at all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service from Green Motion - my 4th time using them in Corfu "
" No problems as usual from Green Motion. Always good service with no hassles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" During the return inspection two small scratches were found on the front bumper- these would ten minutes to repair but we were charged £300. Total scam artists. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Great little car. "
" Very easy. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and a great car given to us when we got there. No problems with drop off either. "
" Excellent service from Green Motion And would recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Also petrol was very dodge fulled up went two minutes down road and moved out extra 10 euro and still not filled "
" I made a mistake and needed an extra day was charged nearly same as whole booking very disappointing "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" No real issues as such with booking through your website. However, you really shouldn't picture gleaming, brand new vehicles, when in actual fact they turn out to be battered old wrecks. For this reason, I probably wouldn't recommend you. Exploring Zante was my top priority, but I wasn't able to see half of it, purely because of the state of the vehicle. "
" The staff and premises were fine. My issue was the condition of the vehicle. I'm fully aware that I only ordered an economy car. I fully expected a low powered, small vehicle. What I didn't expect was a battered, old Fiat Panda. The gears were shot to pieces and loose. The was an internal handle missing above one of the rear doors. The lack of power was so evident that sadly I wasn't able to explore any of the higher parts of the islands as I had no confidence that the car would actually make it. Whilst driving, the engine sounded tinny and rattled, causing me concern that I could break down at any time. The condition of the bodywork was poor, with numerous bumps and dents. The rear bumper was broken on one side too. The steering and air con was good, however, and the road handling was sound. I don't believe I got value for money, though. Not just that, but to be forced to part with an 800 Euro deposit (which i'm still waiting for) was a joke. The car wasn't even worth 800 Euros. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 2
" On arrival - took a long time to arrive to collect us from the airport to Green Motion. I had to call them twice before coming to collect us - they didn't seem to know that we were arriving despite providing them with our flight details. Quite rude customer service throughout. Car itself was very scratched and front wing dented; one of the front headlights not working properly. On returning the vehicle, they refunded the ¢992 security deposit / excess amount (as was hiring car for 3 weeks) but am still waiting for this refund to hit my credit card and as a result will have to pay interest on this - very annoying "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" Would never go back. Very poor service for the start of a holiday. "
" Waited 3 hours to pick up ,my vehicle with no explanation what was taking so long. And there were only 4 others in the que. no offer of water. Very very poor "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" overall ok experience with your site "
" Rental owner complaining about sand in the car. Drop-off poorly organized with 15min delay to swap cars at rental base. Not very happy "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 6
" Staff were very efficient and friendly. We had purchased extra insurance cover (excess waiver) but when we arrived we were told that the excess was still 800 euros. We therefore had to pay an extra 140 euros to reduce the excess to zero. The car we were given was an old, well worn Fiat Panda. Suspension was not great, there was a screeching on the steering when turning sharply and we had to manually wind the seat belts back up every time we got out. There was no USB port to charge mobile phones. The foot well on the passenger side was constantly wet (I can only assume this was the condensation from the aircon units leaking back into the car). Drop off was done efficiently and quickly. We did not have time to discuss the quality of the rental car as we needed to quickly get to the airport. Despite reducing the excess to zero, a deposit was taken of 150 euros. I am waiting for this to be returned to my credit card. "
" Staff were very efficient and friendly. We had purchased extra insurance cover (excess waiver) but when we arrived we were told that the excess was still 800 euros. We therefore had to pay an extra 140 euros to reduce the excess to zero. The car we were given was an old, well worn Fiat Panda. Suspension was not great, there was a screeching on the steering when turning sharply and we had to manually wind the seat belts back up every time we got out. There was no USB port to charge mobile phones. The foot well on the passenger side was constantly wet (I can only assume this was the condensation from the aircon units leaking back into the car). Drop off was done efficiently and quickly. We did not have time to discuss the quality of the rental car as we needed to quickly get to the airport. Despite reducing the excess to zero, a deposit was taken of 150 euros. I am waiting for this to be returned to my credit card. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" I've already answered above "
" It took about an hour to finally collect the car despite only one other customer being ahead of me. Despite their being four member of staff no one apologised or explained why they were taking so long. When I was finally ask to signed their paperwork they said they did not accept the full indemnity paid when I booked and handed over car with the tyre pressure warning light illuminated which I was told to ignore when I pointed it out to them. Although there policy is for a full tank of petrol, the tank was not full. When I returned, slightly early to drop off the car I found their office was closed. Despite contacting the contact number on their office door it took half an hour for someone to arrive during which time we were stuck out in the intense sun. Suffice to say I'll never ever book with GreenMotion again "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
" Autoeurope were powerless to help in the situation and said I should accept the vehicle then make complaint about it when I returned home. It was not until I said I would leave Green Motion, Athens airport branch a negative review that they eventually gave me a car similar to that which I booked. Shocking behaviour "
" Avoid this company at all costs. I was allocated a car with no paint on the tailgate or roof because I declined to upgrade my insurance or take a diesel car! I had to argue with counter staff, speak to the manager and eventually contact autoeurope to intervene. I was then allocated a better vehicle but had to exchange it that night at another branch once I'd completed a 200 mile drive as they would not let me keep it for our trip. Disgraceful way to treat customers for not buying their expensive extras or upgrades. I will not use them again! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" See above "
" Our flight was cancelled because of Covid so I asked for a refund or credit note but have heard nothing so I am very unsatisfied so far "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I'll do it again "
" Very good price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Highly recommended "
" Friendly, efficient service and a very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" an all round shabby experience will hire from one of the bigger places next time "
" was refused car as did not have a valid credit card,ok that was my falt,the people at kalamata rental place offered no alternative and was very rude,we were left stranded at airport not a good start to holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" Friendly staff "
" Very smooth and quick check in / check out "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" More than happy with the service provided by Auto Europe. "
" Assumed we would be met inside the terminal and eventually found the rep waiting outside; t was about a 5 minute transfer to pick up the car. i would hardly describe the car as being pristine but it was more than acceptable and fit for purpose considering the price we paid. Would happily use them again mainly based on price. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Good value for money. We have had better cars from Green Motion this year. "
" Short walk from terminal to office/collection point. Paperwork was completed quickly. Car had had a long season and a bit tired, but was reliable. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I frequently visit Corfu, Greece and when I need a rental car Green Motion through Auto Europe is always my first choice "
" Green Motion at Corfu Airport provide a very high standard of service at a very competitive price. The staff there are very professional and make all aspects of the rental easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" satisfactory experience "
" satisfactory experience "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Auto Europe might need to recommend to Green Motion that they look at those areas noted above in order to improve the car hire experience. "
" Pick up away from airport along busy road. Many things on car not working well. No one in office at drop off time (9.30 in the morning). Price of hire was good and no pressure to buy extra insurance etc. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Same as Number 3. Apart from the car issues, the service was great. Thank you! "
" Unfortunately the condition of the car was not great at all. It had the usual dings and scratches all around the car which I had to video just to make sure every scratch was noted. However when started to drive it, it had Oil Inspection notification on the dash. Also breaks were NOT great at all. including the hand brakes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Auto Europe very efficient. "
" Collection was good and the car was fine. Drop off was poor. A number of people waiting and no staff. Had to phone the desk to get someone to come out and he had a poor attitude. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
" See box 3 "
" Always book thru Auto Europe who state includes car insurance but always get asked to pay extra insurance premium at counter. Why? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Expected vw polo, got suzuki baleno. Not too big deal, but it was weak and had some issues with hills. Anyway driving in Zakinthos is quite slow and car was mostly good enough. All services with the hire went smoothly and deposit paid back very quickly. Can recommend! "
" It is not just 50 meters from the terminal. It is across the road but in fact is not far. You have to mind to go there with all your luggages... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The experience was very painless and efficient. They helped put luggage into car as well as remove it on the the return of the car, and lots of happy faces on the staff. "
" Could not fault the service so 10/10 for every category. Will definitely use again. What more can I say. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very straightforward in booking a car and having the necessary paperwork for the hire car company, Green Motion, at the airport. They are generally good value for money. I would therefore recommend them to anyone wanting a hire car anywhere in the world "
" Unlike reviews about Green Motion at other airports, at Heraklion they are fine. The paperwork at the airport desk was pretty swift. The pick-up was from a compound about 100m away from Arrivals. The car was in excellent condition as it was fairly new, pretty comfortable and a boot that was big enough for our suitcases. The one negative was that if there'd been a problem with it, then I'd have had to walk back inside the terminal building to the office to get it sorted. We had 2 trouble-free weeks with the car and when I returned it to the same compound at the airport, there was someone to check it over and complete the necessary paperwork. All-in-all, a very good experience in renting a hire car from Green Motion. I recommend them to you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would always book a car that has a desk/ counter in the airport. "
" Booked a VW on line got a small cheaper Susuki Celerio. Brakes were a little soft but overall the car was OK. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" No problems "
" Smooth and good value "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I am still waiting to hear from Auto Europe about being ripped off by Interent ok my list trip - 3 months !! "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I usually have no problem when booking through yourselves but this experience has left me unable to highly recommend you "
" I wasn't very impressed to be charged an additional 28€ as the pick up wasn't until 11pm, apparently this was in the small print! The car was dirty, the windscreen wipers needed replacing as they never wiped anything off, we had to use bottled water to clean in and out as I couldn't see because of the dirt, which was extremely dangerous,given it was dark and the lights off the oncoming traffic made the dirt impossible to see through! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" The manager and staff made the rental very seamless. I would surely recommend again. "
" The manager and staff made the rental very seamless. I would surely recommend again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Absolutely Rubbish "
" Due to arrive Corfu Airport 20.30hrs Thursday 3rd October unfortunately due to adverse weather conditions we had to circle the airport for about 1hour then a decision was made to abort the landing and go to ITALY were we landed atPuglia Airport we then sat on the runway for nearly three hours when finally a decision was made we had to stay overnight.We were off loaded from the plane and went into the terminal where we had to wait will TWO taxis shuttled our selves to various hotels.At 4am we arrived at our hotel to be told we we be picked up at 8am to return to the Airport for our flight toCorfu we eventually arrived Corfu at approximately 2pm.Arrived at the Green Motion desk along with other passengers only to be told we had lost the car we booked and we have to pay a further 55.80euros and made to sign a form to say I agreed that I wanted an up grade which I did not.when asked where the car that I had booked the reply was it was gone. Found this incredible as no planes landed at Corfu Airport during that night.They where not very helpful and absolutely disgusting in there manner. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Although we got a different car to the car booked, it was similar in size and was immaculate. The only issue was the petrol tank was only half full, not full as it was supposed to be. This was noted and the car was returned with the tank half full. "
" The Green Motion car hire office is approx. 100 metres from the terminal which is not very convenient for vehicle pick up or drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very helpful. Joe picked us up at the ferry port with the car and dropped us off there at the end of our stay. "
" Green motion is a good hire company, helpful staff, used them both in Paxos and Kefalonia. Paxos is expensive but GMs prices are very competitive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Car was pretty knocked about with a poor repair to the rear bumper which had obviously been touched up with body coloured paint. When we returned the car the touch up paint had been washed off by the heavy rain, meaning the staff tried to day we had caused additional damage! They agreed eventually that it was not down to us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Good and easy to book. Better explanation of what is covered by extra cow payment etc "
" An hour and a half waiting to collect as desk unmanned. Lots of minor external damage had to be assessed before leaving. Return took around a half hour. Would not book with them again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Best price as always. "
" Good quality vehicle, actually an upgrade from what we ordered( A VW Polo rather than a VW Up). Also the rep was up early to meet our flight, great service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good car rental experience from Auto Europe and Green Motion. "
" Efficient, friendly staff and a speedy process for pick-up and drop-off. Car was reasonably new and in good condition - a big improvement on their last one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It is easy and efficient to book through Auto Europe "
" Green Motion are lovely to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I have used Auto Europe several times and always been satisfied. "
" When picking up the car, I was subject to a very hard sell for extra insurance by the counter assistant. As I have an annual excess protection policy I was not interested. The assistant made me feel very worried about being under insured for the first 3 days of my holiday. She told me if I did not spend over 200 Euros on the increased insurance, I was liable for the full cost of the car, over 20,000 Euros. On day 3 I emailed Auto Europe for reassurance but until then I was worried about going out in the car. I have used this same branch of Green Motion before and this had never happened. I find it unacceptable and very poor customer service. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent t value easy to book "
" Excellent used Green motion many times always excellent value great car helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy quick and reliable "
" Busy at collection desk had 30 minute wait but very efficient when we were dealt with. Car was tatty but reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Booking vehicle was easy, collecting vehicle was more problematic. "
" Only 2 staff available at vehicle collection, took nearly 1 hour to collect the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" asy booking, good price, no complaints at all "
" Very quick and efficient service. First car was faulty but after calling company from our villa they sent an exchange car out a few hours later. Drop off service was amazingly swift and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Easy to book, and like the ease of purchase for damage waiver. "
" Good customer service, no issues. Damages all tracked in archive to avoid paying for something someone else has done. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" brilliant "
" excellent customer service and I give it 5stars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Overall, not pleased with the service. "
" My problem is that I arranged over the internet to drop the car off at Zante town, rather that the airport. For a 62 year old registered disabled person, this was more convenient for me. However, on arrival in Zante, I was told that I wouod have to pay an extra 15 euros if I wanted to do this. I was not happy about his. Also, my confirmation letter stated that I would be met in arrivals. I wasn't and then had to find Green Motion and walk from the airport to the office. This I had to do dragging my suitcase behind me. Poor service. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Booking went fine but l suggest Auto Europe should check standards of the rental companies they are promoting. "
" Transfer driver didn't turn up at the agreed time, looking at other reviews that seems a common problem! Couldn't get through on the phone, a nice lady from another hire company eventually made contact for us. Driver turned up nearly an hour late and just shrugged when I asked why. Hired a small car but didn't expect a battered old motor with 156k on the clock, not even cleaned. So many scrapes and dents on the bodywork ,l nearly refused the car but then thought they would never be able to blame me for any damage ( took photo's just in case ). Only positive was that the car was mechanically sound and did the job. Cheaper than most hire companies but if you want decent service and quality look elsewhere. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" Same comment as above. "
" Very efficient and helpful. Didn't try to sell me an upgrade or extra insurance. Very refreshing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to deal with and good communication throughout. "
" Efficient and friendly staff. Easy access from and to the airport terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Easy to use comparison site with good prices. "
" The Green Motion office is easy to get to just outside the airport at Kalamata. The office were helpful as we had to change our flight and have the car a day early at the last minute due to Thos Cook problems. The car supplied was quite old and in only moderate condition, some of the dials for temperature control etc were jammed and the radio display was illegible. However, the car did not cause any major problems. Overall they were helpful and no queues to pick up or drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" see above comments "
" The 9 year old Fiat Punto had dents in every panel including the roof and bonnet, 5th gear did not work and the car even had 1 missing plastic hubcap !!. it veered left on braking.. not a suitable hire care at all "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 2
" Suited the purposes of our trip. "
" Very old and worn car (10+ years old) Suited us but wouldn't meet most customers expectations. Office closed at drop off time 12.00 and had to chase by phone to track down staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" X "
" No one at counter when returned to drop off car. Rang number was told 10mins. Over half an hour later still not there. Had to leave keys in car and leave car there or would miss flight. Several groups of people were waiting for a long time for them to return. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Very good price. Car condition was average. Sompre problems with brakes. "
" I was waiting for 45 min at collection point at the airport. Had to call the office since it was not clearly described in my rental voucher. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Fast and friendly "
" Fast and friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Indifferent, all just worked fine but we had not encountered any issues while using the car so cannot comment if things go wrong. Car was very good deal though. "
" Very friendly and efficient staff at pickup and drop off. Vehicle make/ model as reserved but would have benefited from some servicing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" You call me to find out more "
" You call me to find out more "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" All good. "
" All good. Pickup and drop off were easy, the car was in good condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Overall good "
" Only problem was the car provided was smaller than the one ordered . We wanted an i30 and we're given a Skoda Flavia "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Although autoeurope price was competitive, the experience of waiting in the dark in an unlit compound with our baggage for over 30 minutes was wholly unacceptable and blue motion let you down. However, on returning the car their rep did drop us off at the airport saving us a 200m walk in blazing sunshine. "
" Arrived at pick up time to find office closed at 8pm although sign on door said 9pm closing...luckily rental office across road saw us and came to help..he had mobile number of one of blue motion staff who he rung and said they would be there in 10 minutes...20 minutes later girl arrived looking like she had just got out the shower and was dressed for a night clubbing ! She apologised and said she thought pick up was 9pm even though her paperwork and mine said 8pm. Asked for compensation upgrade and was given an auto skoda citygo...hardly an upgrade ! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Perfect "
" PERFECT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth and concise booking procedure as ever "
" The car was a bit tired and certainly the bodywork was much scarred, however all scratches etc were noted at pick up and for a very cheap end of season hire there was little to complain about. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above. "
" Only problem I had was the long walk around from the airport to the Green Motion office. We normally use companys that bring the car to the airport. We are going to Parga and Crete next year and will certainly look at Green Motion to hire a car . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Very good except the car already had damaged rear door panel. "
" Very good all round. The only issue was there was damage to the vehicle when we picked it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very easy to sort things out with Auto Europe and with Green Motion "
" Very good to deal with. No problems at all with the car although it was a bit battered around the edges and it only had 17K o the clock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Effortless process "
" Problem free experience, no issues with hire car and hand back very quick "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Awful. Truly awful ! "
" The older gentleman was being verbally abusive to female customer in front of me. She had a disabled child in a wheelchair and seeing her distress was awful, it turns out she was also a single parent ! I tried to intervene but the gentleman then became verbally abusive toward me and made me stand outside and wouldn't allow me to enter the building, all the while continuing his abuse to the young lady ! Disgusting behaviour! When I returned my car I asked if there was any confirmation paperwork and he just said no, turned his back and walked away ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" As above. "
" The manager and staff at Greenmotion were fantastic. Very welcoming and friendly and no problems at all during both collection and delivery. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good "
" Green motion were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Auto-Europe were helpful when booking and resolved an issue with the payment card details being entered incorrectly. "
" When we arrived at Thessalonika there was nobody there to meet us despite them having our flight details. We called the company after waiting 10 mins and were told that they would be tehre ini 10 minutes. Nobody came until we called them back again to shout at them. When they finally arrived (an hour late) the guy claimed to have been there twice before which we know to be untrue since we were standing in the same spot all that time. We had a 14 month old baby with us who was tired and hungry so not a pleasant wait. Also, car was not great - clutch seemed to be going so struggled with hills. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Vehicle was old with ageing gearbox and radio did not work. Probably reflected in the price "
" Staff all very helpful friendly and quick. Spoke good English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Great value, easy, no queues "
" Nice people and all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It all depends on the local agents. I used Auto Europe for car hire at Palma recently and the experience was the opposite. Local agents (Goldcar) tried to charge me for things I hadn't asked for and without telling me. One agent was rude to me. "
" Green Motion were the most efficient local agents I've come across, as I told them at the time. Quick. No attempt to upsell at the airport or add hidden charges. Very nice lady from Leyland who received the car back. There were pre-exisitng bumps and scratches on the car but there was no attempt to attribute them to me. All in all very smooth and a welcome change. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Prompt and efficient service. "
" Very helpful staff. Professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Even in dark lighting conditions and tired go over car noting every single score or blemish.Try photos but difficult at night. "
" 20minute wait for collection at Rhodes Airport.Difficult to check hire car for damage due to poor lighting at night.No water in windscreen reservoir.Rattling rear number plate.10-15 ride from airport to collection point.Initially tried to claim against me for damage matk on car.On checking was caused by previous rental.Not o erly friendly or eelconi g for weary travellers. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" The experience with auto europe was good as always, green motion is awful and to avoid. "
" The car was dirty, with lot of dents and bad maintained, the lady at the desk was rude and lazy we had to check the car by ourselves at the pick up. The return without that lady was easier. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Good company to deal with but the car was poor. "
" Very friendly, helpful, efficient staff. The car was old, high mileage and very tatty. Electric window sometimes didn't work and central locking sometimes didn't work. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Booking was very easy. I liked the reassurance of the Excess Guarantee. It all seemed easy to understand. The booking worked well, information supplied was good and we had no reason to contact AutoEurope directly. "
" The car was quite basic and had a lot of kms on the clock, some scratches but that was fine because it got us around quite nicely for 2 weeks and their rates were lower. They were a bit abrupt with us on collection but when someone ran into the back of me and damaged the bumper they were absolutely excellent in dealing with it, went to the depot, they filled in insurance forms, reassured it wasn't my fault and the insurance would sort it out, excellent Drop off was very polite, friendly and efficient and they sent us on our way with no extra worries. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" no problems "
" Good counter srvrice. Car was ok but had a few issues. Nothing major just a bit annoying. Speedy drop off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" I do not know what your relationship is with Green motion but hope you action this response. "
" When we picked up car, paperwork mentioned no damage. Went back to desk as there were marks. He [Niko] said see rep in car park. car was boxed in, no rep around and dreadful collection area. We could not get to front of car but managed to get out of car park. On return rep. Said you have scratches on front and back, he sent us to the desk . They checked their records and said they did have some remarks about scratches on back but not on front. We were there for 45 mins and in the end had to catch light. Rep said sorry she could do no more but complete a report and deduct 90 Euro from our deposit or damage. She was only an employee and needed to keep her job. So we are very unhappy. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 4
" Take my tip, I have long learned, through bitter conning experiences of foreign car rental firms that it is far better to take their 'excess insurance' as it stops arguments and their attempts at trying to enforce excess insurance costs for non-existent damage to the vehicle on return. "
" Only 8 for drop off because, even before the check-in person had a chance to look at the car he said there was a scratch on the side, there wasn't, I have photos and video. I pointed out that I had purchased the 'all risk' extra bribe, sorry, insurance, and then he agreed there was no scratch. Through bitter conning experiences from car rental firms that it is far better to take their 'excess insurance' as it just stops these people trying to con more 'excess charges' from us. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Perfect from start to finish "
" Easy pick up and highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" i bought all inclusive insurance & on my voucher it said meet in the arrivals hall.after 40mins i rang the office & was told to make my way to the office which was 400 metres away from the airport complex. i was then informed i would have to pay extra for full insurance when i had already paid for all inclusive insurance at the time of the booking.when i tried to show my voucher to the agent he simply refused to look at the paperwork & threatened to cancel the car hire. i have been hiring cars all over europe for over 40 years & in the last 18 months hired cars with full insurance cover in Spain.Portugal,Corfu,Kefalonia & Fuerteventura & this is the worst experiance i have ever had. "
" On the booking voucher it stated meet in arrivals hall,no one was there to meet me,after waiting 40mins rang office was told to walk to the office 400 metres away. agent refused to look at paperwork when i informed him i had full insurance & threarted to cancel the booking unless i paid extra insurance.also the car was dirty insid & out , with panels dented & scratched & no air conditioning. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" Simple to use and reasonable prices. Like the option to have excess cover. All good "
" Located easily, friendly efficient reception, upgraded car on check-in. Car had a few bumps but that is normal for Greek Islands. Only drawback is when returning car to port location could be difficult to park at certain times. Would not put me off from using agan. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Not getting an email confirmation when I made the booking was weird "
" The car was pretty battered inside and out but it went well, was efficient on fuel and the aircon worked brilliantly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Last year was fine had Enterprise Car,which was very good,the car that green motion gave me must have been ready to be retired "
" Car was very bashed about worst thing that affected my driving was clutch almost worn out that I didn't risk any steep hills "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Good "
" Nice & friendly people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Apart from the condition of the the far everything else was really got. "
" The company, and staff were great, the car was not really fit for purpose, there was a lot of damage on it, the service light kept coming on, for an automatic it was very clunky gear changes, the front end had been changed, the front tyres had no grip, the hatchback did fit properly, the car had major problems, I think it had, had a major impact at some time in its life. It's a great shame as it could have been a nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" As above "
" Excellent service. Car a little tired looking but performed well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good service. "
" ALL STAFF WERE VERY GOOD,,FROM THE INSIDE DESK AT THE AIRPORT,TO THE VERY HELPFUL AND FRIENDLY GIRLS AT THE CAR PICK UP. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Would not use again "
" Awful. Unable to pick up the car and the refund process is unclear and difficult. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I have used Green Motion twice already this year without any problems and in fact found there service very good. Maybe this was a one off !!!!! "
" Ordered COMPACT car, which was not available at collection date and time. Given a ECONOMY car, too small for 4 adults. It was changed the next day to an Astra, service required light on, driving light bulb warning light on, fuel gauge did not work, lots of dents and scratches. Door lock fob broken. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" Dreadful "
" I paid Autoeurope for full insurance Green Motion because I didn't have a credit card wanted 280€ for insurance,then a special rate of 200€. I refused. They refused to take the 1488€ credit card charge off a member of our party. They refused to make that person the main driver even though they had a license. They eventually took my debit card payment which they charged 35€ for The first vehicle we were given had 2 illegal bald tyres. I rejected the vehicle. They went to get another which had a gashed tyre which I rejected. We were in the car park for 2 hours. They took the vehicle away to put 2 new tyres on it. The manager returned the vehicle and seemed to think she had done me a huge favour!!!!! No apology for the 2 hour wait in 30 degree heat. Cowboy outfit Had to wait 30 mins to hand the car back as there was no one at the car park. I am looking to claim compensation for all this shambles I will phone Autoeurope tomorrow "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" It was ideal, a pleasant experience with no problems and in particular no attempt to try and up-sell additional levels of insurance etc. "
" We had a very nice, clean 4 door Smart car that was a pleasure to drive and ready to pick up when we got to the collection point, the return was equally quick and efficient. This is the second hire we have made from the supplier - Green Motion this year and we will continue to use them. The staff are friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It would be better if the directions from the airport to the pick up point were more accurate a small map would have helped "
" Easy to deal with but did not know we had the extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always good service. "
" Too far from airport. You have to leave plenty of time when you return to catch your flight. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" Very easy pickup at airport. No problems. "
" Very slick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Good value. "
" Very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Good competitive pricing, easy to book and helpful staff. "
" We hired a Suzuki Jimmny - When we picked up the car at Corfu Airport it was clearly not fit for purpose [Including broken roof strut, broken front grill/fan assembly, general shabby /scruffy condition including worn seats] - We complained and was provided a Nissan Juke as a replacement. The service, the people was really good but the original car we ordered was unfit. Happy we were 'upgraded' and the staff helped resolve this. Apart from this it was a great price and we were very happy with the Juke. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" It is unfortunate that my experience with the car reflects badly onto Auto Europe but checks should surely be made to ensure that the rental cars aren't high mileage bangers "
" The office was a difficult walk away from the airport - dragging cases along the gravelled side of the main road wasn't explained. Pickup was fairly slow despite being the only people collecting a vehicle. The car itself was disappointing - it had done over 90,000km and had some knocks. The central locking only worked using the passenger door keyhole and one headlight didn't work - it was supplied with the "bulb out" warning light on. The seats were stained and the steering wheel worn. Dropping the car off was fairly easy although the staff hadn't kept or couldn't find their copy of the vehicle condition report completed at time of pick up. Worst rental car I have ever had. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Not happy. "
" Very dirty car, they didn't have their own and took the car from another company (Greenways) and the car had problem and I had to return after trying to convince them of the issue with the car and then they messed up the Petrol fueling. I had already fueled up the first car (because for some stupid reason they give it empty) and the second car wasn't full and they didn't refund me the Petrol at the end) so I lost €50. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Attracted by the cost and Auto Europe seemed to deliver what was required - but so do many other 'broker' type outfits. "
" The pricing policy meant that we saved £250 by making two consecutive bookings 28/8 - 1/9 & 1/9 to 14/9 rather than one booking for the whole period. Despite trying to make alternative arrangements we were forced to return to Preveza airport with the first car and take a second vehicle. This was a total wreck and we then needed to go to our local office of Green Motion to get it replaced. Green Motion were slow, inflexible and unhelpful plus they had overbooked cars at Preveza airport and everyone was waiting on cars to arrive to be taken out again. Having said that, the lady in Nidri was very helpful. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" The car was not very good "
" service was good but the condition of the car was not very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Same as above. Car was awful. Brakes grated and screamed. Boot lid wouldn't stay open. Car was very underpowered. Staff found damage to the car on its return which we know we did not do. Definitely would not recommend Green Motion. "
" Car was awful. Brakes grated and screamed. Boot lid wouldn't stay open. Car was very underpowered. Staff found damage to the car on its return which we know we did not do. Definitely would not recommend Green Motion. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" The car was brand new, excellent condition, spotlessly clean with half a tank of fuel. So we were very impressed "
" Unfortunately I hadn't spotted the huge £1400 deposit that needed to be charged to our credit card when I made the booking, even though I had bought the additional insurance that so say covered everything, so we had a big issue upon collecting the car late at night as I don't have a credit card so another driver had to provide details and card. The green motion employee was really helpful. Car collection was easy but no physical handover and it was dark so we were unable to see if there was any existing damage to the vehicle and had to rely solely on the marks identified on the paperwork, so this was a worry. When we returned the car it was checked thoroughly by staff and although we were told that it passed inspection and no damage recorded we were not given any paperwork to prove this so we were concerned that charges may be made to the credit card at a later date as we were told the card deposit would be kept up to 15 days from the first date of hire even though we only hired for 7 days. Thankfully we dealt with the same staff member as pick up and he promised to release the card immediately as he was aware of our concerns and within 12 hrs the card was released, which was a big relief "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Attracted to Auto Europe by the cost but disappointed with service and vehicle. "
" Collecting the car was very slow. Car was a bit battered and I took about 20 photo's of the damage! "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" AutoEurope are a very good company with very competitive rates with easy use of the booking system. "
" It is the end of there season so my car was a little battered, I carried out a very detailed check on the car with my wife, before we drove the car away! Recording as much as we could find. By video, photos and on there recording sheet. As green motion do not have the best record on TrustPilot. That said he check the car over on return without a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Good value "
" Good value although nobody to meet us at the port "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" We did get the car cheap in comparison to other car hire companies so you basically get what you pay for "
" We didnt get the car we were exoecting as they said "it was broke" we were given a very run down fiat punto full of scratches and bumps, we ensured that all the damage was recorded on a map before we drove the car away. The gearbox was shot, it wouldn't go in first gear and had to double declutch to access first gear, making driving very difficult Amazingly enough it did get us around the Peloponnese "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" Will consider using again "
" Stale smell inside the car , better valet required between hires "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Overall, staff efficient and helpful. Car did what was expected and cost competitive. "
" My experience was a positive one. The car was ready for me on arrival and the time taken to go through paperwork was minima with a thorough inspection with me of the minor damage to exterior which was documented. Car was suitable for my needs and as described on the web site. Returning was no problem either with another most thorough inspection of the exterior damage with me observing. Definitely would consider using the company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See 3 above. An issue between AE and GM should not impact the customer. I was left with no choice but to pay the duplicated charge if I wanted to get on with my holiday. Apparently the issue has been known to GreenMotion and AutoEurope since May'19 so surely it shouldn't have impacted me in any way. I am really disappointed. "
" Pretty standard for hire car service. Not happy about being double charged for out of hours pick-up due to an issue between AutoEurope and GreenMotion - not my issue, but I was forced to pay. Now chasing a refund. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" As above will use one I've used before "
" Everyone complaining about condition of cars.ours was So bad it was difficult to see some Where where there was no damage! This worried us in case we missed a scratch and was charged on return! Thankfully we wasn't and lady said cars are new at beginning of year.Ours DEFINATLY wasn't.Apart from excessive damage in side bits like leather round gearstick worn and buttons miss ing and parcel shelf.bonnet was even faded like a car of more than 10 years old!.We have used other rental cpmpanies from same airport before and always been happy. WONT be using green motion again. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" The staff were friendly and efficient. "
" If I had to comment on anything it would be that the seat release straps were torn - other than that the vehicle was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" We are always dreading this part of our holiday - picking up the car. It seems to be stressful almost every time. This experience was better than most. "
" Very straight forward. They did try to get us to buy extra insurance for tires, etc, but did not insist, which is helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would recommend AutoEurope as they have been very helpful but Green Motion in Skiathos were friendly but I wasn't completely satisfied with their service "
" on arrival we couldn't find the rep for Green Motion for at least 15/20mins then we were taken to their office to collect the car... the hand over was smooth and the guy that arranged the handover was very helpful on both pick up and return - during the hire I was concerned about a warning light that I showed to Green Motion they said it is probably the tyre put some air in it and it will be fine - which I did the light disappeared for a short while - then returned the tyre seemed flat again the tyre was replaced but the light remained on - I was nervous to drive the car from then on which was a disappointment. Ideally this should have been changed. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Looks elsewhwre as you will need to pay a fewhundred Euros if you want to be fully insured. "
" Overall transition was smooth, but the rental was like 300 Euro which was fine,I paid extra 30 odd Euros to limit the excess well I thought ok. When picking up the rental I had to pay an extra 245 Euros to be fully insured which was unexpected. The rental is not as cheap as you think. Looks elsewhere. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall very good, and a great price when booking in advance. "
" Nice, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Friendly and reliable would recommend. "
" No problems at all. Friendly staff at the shop and meet me at the airport as arranged. Would definately recommend hiring from these people. My holiday was in Skiathos and having a car made my holiday so much more interesting and fun. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worst service ever received. "
" Totally upset with the level of service received throughout the process and ended up without a car! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Smooth and cheap "
" Great cheerful service. Cheap and no catches. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Thanks "
" Great thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Happy to go through my disappointment in detail, please get in touch. "
" I have now received the excess protection refund from Auto Europe so I can now explain about my experience with Green Motion. The vehicle was returned with a small paint mark on the rear door which t-cut or car polish would have removed, there was no dent. There were a couple of small paint chips to the plastic rear bumper which looked like stone chips. These would need attention if the vehicle were to be returned to perfect condition. Green Motion filed in a damage report and succeeded in receiving £521.74 from me (Auto Europe). I could not contend the damage report as I needed to catch my flight. The build-up of costs on the damage report is at best exaggerated and at worst fraud. I would urge you to review your choice of Green Motion as a car hire partner. You deserve better and so do customers. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" reliable service "
" have recommended already to 2 family members who have booked to use the. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Brilliant all through. "
" Simple check in and with the off roads in Skiathos I'd advise you to pay the 40 euros insurance. Dropping off was simpler still. As we were looking for some place to park, the guy came out to us. He gave it a check over (scratches don't seem to matter but dents do) and checked the fuel. He said OK and did we need a lift to the airport, we said no but thanks. All in all an easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with whole experience. Spoke to Auto Europe staff beforehand to clarify insurance details and found them very clear and helpful. Thankyou "
" Vehicle was ready and waiting for us. No wait for service at collection or drop off. Staff efficient and helpful, administration straightforward and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service , good value for money... "
" Seamless experience, very easy drop off Car was nice and comfortable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have been hiring cars for many years. Compact category usually includes cars of 1400 cc as minimum. Anything less than 1400 is Economy. I booked with GM through Autoeurope twice since May. In both cases they offered me a car of approx 1200 cc. This is misleading. You should make absolutely clear in your website the size of the car so you don't mislead your customers. I'd appreciate your response "
" Please see overall comments below that relate both to GM and auto Europe The first car was a vey old one with technical problems but the 2nd car was ok. The staff at GM were helpful at the end in exchanging the car "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" NIGHTMARE "
" This was the most stressful car hire ever my husband and I travel a lot and have never had such a bad experience. The counter staff was most unhelpful I admitted I made a mistake in forgetting a credit card which fair enough was my fault but to change a name on the booking cost me another 300 + pounds on top of the 525 pounds I had already paid for 5 minutes work.what a rip off.The staff on the phones were very rude and abrupt when I tried to call for help. The car had such a small amount of petrol and it was 11pm when we picked it up we were worried we would get to our destination as only one petrol station was open. Car was scratched to bits and tyre light kept flashing to which staff said was ok !! Light is there for a reason we had to keep checking tyres. Avoid at all costs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Easy booking "
" Hired a car greenmotion kalamata. The nicest staff and best customer service. They are caring kind and easy going. Made me feel at ease. Only place to hire from in my eyes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not great "
" Had to pay 24 euros due to late arrival of flight. Air con only worked on high power. Car was covered in bumps and scratches. Petrol tank only quarter full so had to find petrol station at 10:30 pm. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" As above "
" I was charged a 25 euro fee for it being after 9pm, this was not stated on the Auto europe contract, it stated a fee for late dropp off but not pick up. This had to be paid in cash, I assume it goes into their pocket, without making the payment they would not give me the car and the Auto europe office was closed when I tried to call. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I have used Auto Europe for years and this is the first really bad experience I had so far - however, the issue was not on their side. "
" Our flight was delayed for a couple of hours. They 'knocked down' our reserved car and forced us to take a more expensive instead, paying around 100 euros more (27 for a late arrival, which fair and 83 euros for a more expensive car that we didn't ask for). It was Saturday, midnight... we had no other option than paying. They gave us a hand written form to 'claim it back' from the air travelling company (Easyjet). Appalling way of increasing profits; if you can, don't choose this company. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Overall they provided a very good service. The prices were very reasonable possibly need to tighten up their processes of checking cars before they go to the customer. Check Brakelights and ensure regular servicing is done. "
" The initial car provided was not good however, Green Motion were very good to replace it with a much better vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See point three. "
" Car was of a significantly lower spec than promised. Key fob didn't work, USB charger didn't work, interior had chewing gum all over it. We were charged a €25 late fee as our flight was late. We had to queue for nearly an hour to pick up the car and a similar time to drop it off. Our friend with us hired a car from the airport at the same time and got a significantly better quality car and faster service for the same price. Very dissatisfied. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" Despite having entered my flight times, it turned out that the car was due back hours before the flight was leaving so we got stung for another day. "
" Staff at counter officious and seeking to add on extra cost, which came to over £100. Made a fuss about matters which had not been a problem 2 years ago when we had used, and liked, them nor which have ever been a problem with any other car rental firm we have used. In addition, car was a really old Nissan with a nasty rattle which had us worried. The only old car in the parking lot. I reckon it was was worth less than the amount we paid to hire it! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" See above "
" A too old Fiat Panda with total 100 000 km mileage "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" We have used auto Europe plenty of times and this is our first issue with a rental car - hopefully we hear back from someone quickly on the matter as we have emailed and had no response as yet "
" to be honest it was a pretty average experience. We did mention this directly to Green Motion - but they didn't seem bothered which is a shame, because the car we hired was absolutely unsafe and not worth the money we paid. The back right passenger door did not open, which is obviously totally unsafe in an accident, as well the the front passenger seat rolled back & forth as the car was driven, it wouldn't click into place. This meant that the passenger was constantly rolling into and knocking the person behind them. The airbag had obviously been deployed before and not refitted correctly/safely - please see attached image of this. The gears also slipped out whilst driving causing the car the shudder and a very uncomfortable journey. We have hired cars through auto Europe before and had nothing but a great experience but this experience was very disappointing. We thought this was worth noting for your records and maybe something worth taking up with Green Motion as we do not feel this was an acceptable hire car to be given. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Excellent experience and I was even dropped off back at the terminal when I returned the car. "
" Green Motion are located just otside Kalamata Airport, a five minute walk from the terminal. Directions to the car collection point would be useful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" N/A "
" Overall I am very satisfied with the Rental. On the way back to the airport I left my mobile phone in the vehicle & with some help from Staff at the airport, the phone was delivered to me by Green Motion Staff just in time to catch my flight home. So I can honestly say that they went that extra mile for me. Thanks to them for this "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Very easy to book and will definitely use you again "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy, charming, quick "
" No problems- all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope is gr8 , greenmotion is rubbish "
" We were given a really old Nissan note and the condition of the car ruined what was a great holiday otherwise. Every journey with the car was stressful as we were afraid it'll break down any moment. We let them know the state of the car at the end and the guys at green motion didn't seem to be bothered. Avoid this company during busy times as they bring out really old cars that are just about mechanically functioning "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Peak season prices are obscene "
" Efficient service and tried the usual 'hard sell' of extra, overly priced insurance "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good service with exception of check in "
" Staff in check in could be more polite "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" No stress involved. Straight forward service excellent location on airport "
" Efficient and friendly staff at both pick up and drop off. Great car no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient and responsive "
" Brilliant customer service. Outstanding in every way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Kind staff, no issues. "
" Smooth rental! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Excellent service thank you "
" Excellent service thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Happy with the service and the vehicle, only complaint was the booking was made with a "full to full" tank of fuel, however when we collected the vehicle the tank was not full and we ended up giving it back with a lot more fuel in it than we we collected it! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" They didnt write that if you dont have credit card we need to pay extra 200 euro.it is the wors company "
" They are liar .and they take extra money for insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto euro did not get involved with my problem "
" Car was old , however I could of lived with that but the clutch was burnt out , ready to go anytime , went back with car, they agreed to change car , but not refund me with the 1/2 tank petrol , the car they wanted to give me then was more than 5 years old, that was not acceptable, we had to return later to get a suitable car, which we did , then everything was ok , however I just dont want to spend valuable hours of my holiday dealing with sub standard cars. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Very disappointing. "
" The car was a disgrace! It had done 90,000km and was in appalling condition. It barely made it up a hill with all 6 of us in it. Bits were falling off it. To make matters worse, we saw lots of brand new cars of the same make and model on the island (even our neighbours had one), so we knew we were getting ripped off. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" not really got a problem with auto europe, just green motion. we won't be using them again "
" When we got there we was told we had to pay an extra 100 euros as we booked it with a debit card and didn't have a credit card, which, after a short argument, we reluctantly paid. The car we was given was an old fiat punto that had too many dents and scratches to count. The aircon hardly worked and the none factory radio that was stuffed into the dashboard didn't work at all. The car was returned on time on our leaving date [26/07/19] but I'm still waiting for the deposit of £350 to be returned to my bank "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Still best value broker "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" If Auto Europe can't find a better franchisee than Green Motion then I would suggest you reduce your business plan expectations for Greece to near zero over the next year or two. The experience was rubbish. I could not recommend them to anyone. "
" From the the very start Green Motion failed. Stating airport collection the car was in fact 5 kms away and not at the airport. The staff were scheduled to collect us at 1 pm but did not arrive until 2pm. Then they had to get several passenger groups into the transfer vehicle meaning some had to leave family members behind with luggage while the customer drivers were taken to collect the cars. For me by the time I got back to the airport and collected my wife and luggage we were nearly two hours behind schedule. No apology or interest from the staff. They simply acted for their own convenience rather than the customer. We had the basic budget car and it was dirty (seat stained), the driver rear view mirror was not working properly, and while the indicator showed a full tank, it was actually about 4 litres off full and after the first 5 kms the fuel guage went to the notch below. All in all a poor experience. We wanted to keep the cost low, but we got less than we paid for in our view. Shame, but it didn't spoil our hols! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Efficient, good value "
" The car had seen better days, but actually it did the job. Would have been nice if the radio worked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Easy car rental "
" Easy rental polite staff good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" You should be totally upfront with your prices, and not have the hidden extra's on arrival. "
" As far as I understood I had paid for this car in full with you,but on arrival was asked for 24.80 euros extra which was not part of the deal as you were aware of our time of arrival. I was then asked to sign for a well used and dented /scratched 69000klm car in a pitchblack yard with no lighting at all which I think is unacceptable. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" ok "
" Very polite and professional and fast. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" They were not at the airport for pickup. We had to chase them several times, and when the driver turned up, he offered to only take the driver and leave my family behind! Car was full of dents and scratches, brakes felt unsafe and seemed clearly neglected. Staff do not answer calls before 8am, so calling ahead to coordinate dropoff was stressful. When they heard we are taking the car to the islands, they insisted on us paying an additional €62 even though terms and conditions mentioned nothing about this. The dropoff address had changed, and the address they gave us was the old address, even though that's where we picked up car from. No mention at all that the street name and number had changed! One receptionist trying to serve 8 families at a time and only 1 driver doing airport pickup and dropoffs even though airport was almost 20 min away! Worst car rental experience ever! "
" They were not at the airport for pickup. We had to chase them several times, and when the driver turned up, he offered to only take the driver and leave my family behind! Car was full of dents and scratches, brakes felt unsafe and seemed clearly neglected. Staff do not answer calls before 8am, so calling ahead to coordinate dropoff was stressful. When they heard we are taking the car to the islands, they insisted on us paying an additional €62 even though terms and conditions mentioned nothing about this. The dropoff address had changed, and the address they gave us was the old address, even though that's where we picked up car from. No mention at all that the street name and number had changed! One receptionist trying to serve 8 families at a time and only 1 driver doing airport pickup and dropoffs even though airport was almost 20 min away! Worst car rental experience ever! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" dreadful cheated out of a lot of money and a stain on the rental industry im coming after you "
" cheating money grabbing thieves i will be after them when im back in 2 weeks time "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" The voucher said open all day Monday to Sunday. This is not correct, Green Motion will close at 10pm. "
" Our flight was delayed by 10 hours we phoned Green Motion to ask for a late collection. They said OK for 25 euros. When we arrived they were closed all the other companies were open. They then cancelled our car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The quality of the car was very poor - suspension and brakes were awful and I was relieved to get through the week without something breaking. Car was old and poorly maintained. I complained at drop-off and the guy wasn't really interested - he said it was an old car so that's what you get. Doesn't reflect well on Auto Europe that Green Motion are providing your customers with this kind of car. £450 for a week is not value for money. "
" The quality of the car was very poor - suspension and brakes were awful and I was relieved to get through the week without something breaking. Car (Opel Zafira) was old and poorly maintained. I complained at drop-off and the guy wasn't really interested - he said it was an old car so that's what you get. Doesn't reflect well on Auto Europe that Green Motion are providing your customers with this kind of car. £450 for a week is not value for money. Pick-up and drop-off were efficient - just rather not have picked up such a bad car and the guy drop-off not interested in our problems. Presumably car passed on to another hapless customer with nothing fixed. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Clear instructions, very reasonable pricing even taking into account the extra I was charged at pick-up because I was taking the car on a ferry, something I wasn't aware of. "
" As I was travelling to an island, I got an extra charge added at pick-up, understandable but not something that had been explained up until then. The drop-off procedure wasn't entirely clear and we were queueing with people picking up and still had the check in for our flight. I appreciate the pick-up procedure by its nature should take longer than drop-off, so there should have a separate area for drop-off. There was plenty of time for us so no issue. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Was ok. Didn't get scammed which is a bonus. All worked well "
" After reading online I thought it was going to be rough and they would try and con me but to be fair it went without a hitch. The car worked and was ok, the staff were ok and the only issue is that they shut at 8 so we couldn't stay out later on the "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" No issues other than previously mentioned very satisfied with overall experience "
" Excellent service, however car was not as fresh inside as on previous hires "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The staff whilst efficient were obviously used to being told that the standard of the vehicles left a lot to be desired. They were by and large defensive to any customer comment. On reflection, I should have turned the vehicle down and gone elsewhere. "
" The vehicle in question was a 100,000 km Micra which was not as expected. The interior was in a worn state of course plus interior trim kept falling off when being used, plus, I did not notice that the roof aerial was missing, meaning the radio was rendered useless. Lastly the suspension was not as it should be. I understand that the price was "slightly" less than other vendors ,but, this was was not so taking into consideration the above notes. You should not represent this company, although the literature has "Avis" in it's content. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Staff seemed very uninterested and the service was very slow on both pick up and drop off. "
" Very poor service and the car was a wreck "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" Overall ok, my lesson learnt is don't pick the cheapest "
" Not enough staff at front desk, both members of staff were dealing with lengthy enquires, so long wait before doing paperwork. Staff in car park were excellent though. Car ok but a bit battered about "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" The condition and presentation of the car was below that which I have experienced in the past from that location and I would avoid using this service again "
" The cars central locking was defective and despite ringing to report it it was never fixed sothe car was unsecure for two weeks.The parcel shelf was missing so any items would be on show combined with broken locking system nothing could be left in car.It was a concern throughout the hire period. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Staff were friendly and helpful Car was very good "
" Friendly & Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy hassle free experience "
" Quite a wait at the counter but staff very friendly. Car was okay but did have 60,000km on the clock and suspension was a bit dodgy but overall was reliable. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" I was given the worst hire car i have ever had. It did not feel safe - the brakes were spongy, it made an intermittent loud high pitched squealing noise, it was dirty, scratched and the boit would not close properly so you could not lock the vehicle. I complained the next morning (having driven 1.5 hours through the evening to my destination) and was eventually told i could be given a replacement car in a day or two if i drove back to where i had picked it up. That if i wanted them to deliver a replacement it would cost me €100. When i threatened to escalate my complaint we reached a compromise that i would drive half way and they would bring a replacement car with no charge. I did this against my better judgement as i really did not think the car was very safe but couod not afford another €100. I am very unhappy about this experience. "
" I was given the worst hire car i have ever had. It did not feel safe - the brakes were spongy, it made an intermittent loud high pitched squealing noise, it was dirty, scratched and the boit would not close properly so you could not lock the vehicle. I complained the next morning (having driven 1.5 hours through the evening to my destination) and was eventually told i could be given a replacement car in a day or two if i drove back to where i had picked it up. That if i wanted them to deliver a replacement it would cost me €100. When i threatened to escalate my complaint we reached a compromise that i would drive half way and they would bring a replacement car with no charge. I did this against my better judgement as i really did not think the car was very safe but couod not afford another €100. I am very unhappy about this experience. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" The email I received from Auto Europe said my car booking was confirmed before the rental had been confirmed by Green Motion. It took several days before Green Motion confirmed the booking. The initial email I received from Auto Europe should have said the booking was provisionally confirmed subject to confirmation from the rental car operator. "
" Fine. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" We had tried to contact Green Motion in Zakynthos but it would not dial through to them. When we rang the office in the UK, Newcastle, to contact the Zakynthos office they said thet had no contact with their office in Zante. Which is appalling! "
" We missed our plane and the reception we got when we arrived at the Zakynthos airport office was unbelievable. We got their at 7pm (same day). We were greeted with "we have no cars now" but I know the car we hired was outside! He angrily sat at his computer not talking until I asked him what was happening. He said he was looking and after a time he held up a calculator which said 86 Euros. I said I had paid in full, he claimed it was an upgrade. I had no choice but to pay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good value easy to find kiosk and easy to return "
" Easy to find kiosk and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've used Auto Europe on many occasions but this kind of experience is not doing your reputation any good "
" Well I bought full local insurance (€200) as I don't trust car rental companies. When I brought the car back they found an old scratch/ dent that had been painted over and told me I had done the scratch and painted it myself to try to hide it. Of course, I had not done that. I then reminded them I had paid €200 for full insurance and they were full of apologies. But I do wonder how many people without full insurance have been charged for that hidden painted over dent... I would never use them again. Or recommend them. Although one of the reps was very nice, probably the junior one. For the record the car was a white Citroen C3. They don't actually have any VW Polos which is what I booked and I don't rate the C3 as an equivalent. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 4
" All went very smoothly "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pick up and drop off very good. Car not quite so good "
" Car was in quite poor ondition. Passenger sun visor missing, lotsnof pain flaking all over, a few digs and a persistent squeak. However we went for the cheapest price on a comparison site so guess you get what you pay for. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Denied rental car due to country's drivers license which was not clear on signing up. I was promised a refund - 1 week later still not processed. Please process refund ASAP "
" Denied rental car due to country's drivers license which was not clear on signing up. I was promised a refund - 1 week later still not processed. Please process refund ASAP. Green motion very unfriendly re collection time etc before drivers license denied. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I regularly use Auto Europe as they usually offer the best choice and value "
" Good clean car, pick up immediately outside the terminal. Unfortunately we were delayed at the counter around 20 minutes (I think due to problems with another customer) and no other staff were available to help "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Just great...... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good experience, no problems at all. "
" No problems at all, the pickup and return went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very dissapointed with car. All I can say is that it got us to the places we wanted to go. It was unable to cope with the hills around Koroni and kept losing power. It was an embarasment to go out in. "
" We were given a low quality car that had been battered by a hailstorm just before we arrived. The staff were efficient enough. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" i was pleased with the service of the staff, the car was excellent clean and very good to drive. I had the car for two weeks and it was a pleasure to drive better than some other cars i have had before. "
" very satisfied with the service i received "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Overall excellent both the booking process and the car rental company "
" Very efficient service. Excellent collection and drop off. New car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good car was not brand new but the price reflected that. I would definitely use them at Rhodes again. "
" Very quick turnaround both ways. Nice friendly people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Fantastic, really organised company that we will definitely use again and recommend to others. "
" Fantastic, we were met at the airport, a vehicle collected us and took us to pick up the hire car. The whole process was easy and well organised, would definitely use this company again without hesitation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Good from start to finish, with excellent price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ?? "
" Vehicle drove well but was well used. The interior was untidy, seats were stained and overall the interior was looking tired. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" very easy as usual. We use auto europe 5 times a year in Crete "
" very helpful guy at drop off. Will use green motion again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall not bad just the car let it down slightly "
" Car wasn't the best a bit ropey "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" All good with green motion.I like picking up my cars with a full tank of petrol and green motion do this "
" Quick and easy pick up of the car ,good clean car.One thing l didn't like was the extra payment needed because I picked the car up after 21.30. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As previously stated "
" Pick up and drop off were easy, the only issue was that the car wasn't as new as others I'd hired an d had a few nicks a and scratches here and there other than that it was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above "
" We were delayed x two hours plus on our in bound flight..so didnt get to Green Motion ... which we struggled to find ... until around 21:30... by which time the chap said he was on overtime so we had to pay an extra approx Euro 35 for his overtime.... First time we have had to do this. The chap then demanded Euro 800 odd as a deposit... although we had paid for all inclusive of insurance /damage waiver...so were not impressed. The car was a Fiat Panda, and we had difficulty in getting reverse which I pointed out on the vehicles return... the chap was kind enough to take us back to the terminal for our return flight ... easy in a car... not so easy when you arrive late at night and have no idea where you are supposed to pick up your car !! ... in the dark! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" will be using them again next year "
" very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" not an issue with auto europe apart from expecting them to know more about the peiople and service they offer. "
" one seat belt did not work. the a/c did not work in the back. rear side window did not open (broken). green motion had put contra-vision stickers over all the rear widows so could not get a proiper view from the rear and made the van unsightly. airport pick up not well organised and had to find it yourself. very high excess block on card. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
" Rubbish as above "
" Took out excess insurance for car hire which green motion refused costing me an extra €280 and told if not happy get a taxi "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Efficient booking and confirmation - all as expected with no nasty surprises. "
" Long wait to collect car. Lengthy documentation procedures. Car fine although tyres quite worn. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" x "
" quite good but a bit of a shlep from the airport dragging your case behind "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" As 3 above. Expected a nicer car for the price we paid. "
" The picture of the car when we booked was misleading. The picture showed a vw up, but small print was "or similar". In this case similar was a nissan that had external dents, flaking paint, internal worn/damaged trim. Really expected a car in a lot better condition than this, so will think twice about using this supplier on future holidays. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Auto Europe service was only electronic as had no need to speak to anyone. Hire car and insurance documents all swiftly received and correct "
" Overall, very happy with my hire car experience from Green Motion. It would have been nice to have received a signed document, or swift email, to confirm the amount blocked on my credit card will be returned. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" As above "
" Smooth transaction. Upon returning home found that it appears that I have paid twice for additional insurance, once with Auto Europe and once with linked partner thereby adding £163 to overall cost. After researching similar deal for upcoming September return holiday I found prices are almost double, will therefore look elsewhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Getting your car is always stressful but GreenMotion are top of their game Thankyou "
" Good Company I've been using them for quite a while "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Just happy "
" Just happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking process simple and easy. Make sure you have the emailed voucher or printed version as it will be needed. "
" Prompt service. Usual offer of extras and very helpfully allowed us to drop our car off at the port for a small (reasonable) extra fee. Car in good condition although less fuel than noted but not a big problem. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Awful experience with auto europe, you need to inform your customers better and not let them book with a debit card when a credit card is required, thanks. "
" I couldnt even pick up my car as auto europe didnt inform me about the credit card requirement so i paid without getting any car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The information was clear and easy to understand when booking. The extras were not too much additional. I rang Auto Europe to confirm some queries around the additional insurance purchased. The representative was very thorough and helpful. "
" The Green Motion office was just outside the airport terminal and easy to locate. The counter staff were very friendly and helpful. No hard sell for any upgrades. Very efficient check out and check back in experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" If there is an out of office hours fee why don't you advise customers at the time of booking otherwise what is the point of asking for a flight number and arrival time to pass on to the hire company At this point you would know about the fee, so tell your customers "
" No problems apart from being charged out of hours fee £22.00, this wasn't expected and Auto Europe should have advised us of this "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Unhappy. "
" Arrived at the pick up time to be told that the car hadn't been returned and we would have to wait for it. We waited for over an hour. It wasn't a compact hatchback as requested but a Peugeot 301 a large saloon. A large car. It was taken to be cleaned and we finally got away an hour and a half later. The staff were apologetic but but didn't offer us any thing in the way of refreshment while waiting so I had to walk to a taverna to get drinks. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Good website, although prices aren't the most competitive "
" Car was in poor condition on receipt. Number plate fell off on motorway after 20miles. Green motion had the cheek to charge me for this. Extremely unhappy with the staff and service provided. Will not use again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The car was great but our treatment when we returned the car was terrible. They treated us like criminals. There is, I fear, a scam going on. The insurance brokers need to chase them up. "
" Arrived to pick up car in the dark. Had to examine the car with a torch with a member of staff who whizzed round the car. When we returned the car they made us pay 70 Euros for a tiny chip mark on the lower elevation of the front bumper, which we definitely did not make. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Booking and communication was good. "
" Hard sale -- to sell extra insurance ranging from 170euro with 200euro excess or 200euro with 100euro excess. Extorsion !!!!!!! Otherwise counter staff was charming. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great, inexpensive company "
" Good service, especially as I lost the key blade temporarily and they bought a spare key from Corfu Town. Very good value rental, almost a quarter of the cost of hotel hire companies. Nice, economical car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Great service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Older style Fiat Panda that was art least 7 years old and was a bit rough around the edges but did the job. "
" Friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" NO PROBLEMS "
" VERY STRAIGHT FORWARD "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient "
" Efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Average "
" Two issues: firstly i was charged 25euros upon collecting the vehicle as it was out of hours. When I looked at my origonal booking it said there was no out of hours charge if the vehicle had been pre booked. The car had been pre booked a week before so I feel that the charge should not have been levied and should be refunded. Secondly the vehicle suffered a puncture and when I changed the wheel the spare tyre was barely inflated, this meant involving a recovery vehicle and losing half a day of our holiday!. I would be tempted to book with a local company next time. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" The only good experience was Nelson the french representative who tried to help us. "
" The only thing i experienced was anxiety. I dont even have words to describe how traumatised we were of the customer service at green motion. I believe even the representative from autoeurope who was on the phone with me during this commotion was ready to quit his job from how disgusted he was of green motion. The huffing and puffing, rolling their eyes, and kissing their teeth, saying they dont care about what we have to say. I've never in my life engaged with such rude and VILE customer service. The fact that autoeurope is dealing with green motion is a huge shame and does not make me want to hire any cars from them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Booking through Auto Europe was good & website was very good with a competive day rate for full insurance. Not confident with Green Motion but as they have wide coverage in Greece would give them a try again. "
" We hired a Suzuki Jimney jeep for the week and collected the vehicle from Green Motion's airport depot. O driving away we notice the engine management warning light ( orange) was on and another warning symbol( green) continually flashing. We returned the jeep to the compound and were given another identical replacement jeep after having to argue with Green Motion staff that the jeep was not road worthy. What checks do they do beforehand? I also found the depot staff surly and rude. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" I first time use of the company with a positive experience throughout "
" Service from booking collection and return was professional easy and hassle free thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe was very easy to use. "
" There were problems returning the car. I had it filled in a garage 2 mins away from the drop off, but when initially trying to drop off it was pointed out that the electronic fuel gauge was 1 bar off full. So I returned to the garage who tried to put more petrol in, to the point where it was spitting back out. The fuel bar still showed 1 off full - I presume due to a fault on the car. This led to some debate when I returned to drop off, though to be fair the Green Motion representative did (eventually) accept that the car had been fully refilled. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" THE CUSTOMER SERVICE AT AUTO EUROPE HAD GIVEN ME A WRONG INFORMATION, OVER THE PHONE, ABOUT OTHER PERSON, RATHER THAN MYSELF, TO DROP-OFF THE CAR , I TO DROPPED-OFF THE CAR 4 DAYS EARLIER ON THE 3RD INSTEAD OF THE 7TH. LOST MONEY . LAST TIME FOR AUTO EUROPE. I WON'T RECOMMEND TO ANYONE "
" NOT REALLY WILLING TO HELP EVEN THOUGH HE NOT AT FAULT. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Confusing with regards to paying you for extra insurance then having £1400 with held on my credit card for a further excess. "
" We didn't get the vehicle that was ordered and ended up with a minibus which was too big for us. Difficult parking etc. Not happy. Also had to pay out of hours charges but they were there all the time anyway. No paperwork given to us after dropping vehicle back off and getting it checked. We were told there were no issues with the van it has been returned in the same condition so you don't need any. Also not given any details or confirmation about the £1400 excess taken from our card with regards to it being released back to us. I don't thin I'd use them again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" The extra insurance should be cleare "
" I was slight concerned when I dropped the car off that the block on my card wouldn't be removed for about 20 days. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As a price engine tool, seems to be fine by me but, I think you guys needed to how make sure your business partners keep their fleet, at least up to date and with no more 3 or 4 years old vehicles that keep pace with the current technologies like, USB port must have as a simple feature and example. "
" My experience with Green Motion in the UK has always been fine, in fact, last time I've got a brand-new car, well done on them. However, I definitely wouldn't mind even if the vehicle was a couple of years old, not a problem at all but, my experience in Kefalonia, it couldn't be more frustrating and disappointing regarding to the vehicle, a clearly and extremely old shabby conditions car, extensively worn out. Not even the current model in its category, which obviously shows that, it was more than 5 or 6 years old, it even has fogged head light and a ridicules more than 83 thousand km driven. No USB and the only 12V port, never worked properly for the entire period. I'll definitely not recommend Green Motion hiring out side of the UK especially, when I could clearly notice that, all its competitors have much, much newer and in better shape apparent condition vehicles. Actually, I gentleman parked in the same place as I, approached me and made a very bad comment about the poorly maintained condition of his vehicle as well, also been hired from Green Motion. I'll definitely make this really frustrating and bad experience, just as public as I possible can in all social medias and Trip Advisor because, I do not wish for anyone to have the same such bad experience as me. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" Overall all was good. No problem with office location at the airport or with service. We found car very quickly. We got car in good condition and had no any problems. Only problem we had with finding car parking on airport when dropping car back. No Green Motion fault. Just roads signage on Corfu are very bad "
" Good service in good price. Quick drop back. No problems "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Highly recommend Green Motion and will definitely use them again in the future "
" Fantastic staff and great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See 3. above. Auto Europe booking/reservation arrangements are entirely satisfactory and we'll continue to be customers. Thanks for your attention and service "
" We have been satisfied clients of AutoEurope for some time now. We were anticipating a VW Up for our car. The vehicle presented to us was a Fiat Panda of indeterminate age and mileage. The Green Motion Rep, who checked the vehicle for departure, completed the 'existing damage' form, which on completion looked like it had a 'rash'. Nevertheless, we were simply using the vehicle to go from Corfu Aiport to Paramonas and it served our purpose there and back. We recognise it was a cheap option but would refrain from having a car from Green Motion again. The people were very efficient, courteous and polite. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Easy booking competitive price "
" Green Motion did attempt to sell additional insurance cover which was not required as this had already been purchased from Auto Europe, I do believe some customers may have purchased this incurring a unnecessary additional expense. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" see 3 "
" A good overall package, adequate car, all in good order , clean reliable economical , slightly dented here and there, but no major damage. No quibbles on return , and all at a very good price that gave us excellent value for money . Certainly will use Green Motion again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" As above with the added complaint that it took Auto Europe tens days to respond to my initial email complaining about the vehicle and Green Motion. It is now two days since I put in a claim but have yet to receive an acknowledgement. This was a three week contract. Green Motion is a very poor operation and Auto Europe should be ashamed to be associated with them. Auto Europe claim to focus on customer service-I've yet to see any! "
" Disgraceful-in over 40 years of hiring cars abroad, I have never had one delivered in such an appalling condition. Hyundai i30 dirty inside and out, parts missing (sun visor and boot cover). Scratches on most panels plus gearbox needed attention. Attitude of Green Motion was a shrug of shoulders. Promised call when replacement vehicle arrived but that didn't happen. Building locked up when returning vehicle at agreed time so no one available to hand car over to. I am making a claim against the company for misrepresentation. Totally disgusted. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Depends on the response and quickness to my complaint "
" I have emailed yourselves with all the details "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" You should not list Green Motion on your site as an option "
" Cars are old and poor condition (probably unroadworthly). Had to return first car after just a few kilometers drive as air con not working, cars had horrible smell inside and flat tyre. The condition of tyre was so poor should never have been sent out on car. Replacement car horn didn't work neither the windscreen washers "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" All fine but my husband was a bit wary about not having zero excess "
" All fine, especially as it was the cheaper option - office is a short walk from Kefalonia airport (could have done with better sign posting). Car was pretty basic with quite a few dings on the body work, but hardly surprising considering some of the rough roads & meant we didn't have to be too precious about it. I did ask if I could pay to zero the excess but this wasn't possible so I stuck with the assurance that Auto Europe would repay any excess if required (not that it was) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Extremely satisfactory "
" Overall the service was excellent, the staff in Corfu were very efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall not to bad "
" Little slow at desk in Corfu airport but not to bad "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Great all round.. The amount blocked on my credit card was returned within 3 days.. "
" Had a Micra for 11 days and was efficiently dealt with at pick up by an unfussy Spiros, next time I am in Zante Green Motion will be my choice.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Usually a nightmare in Zante but trouble free this year. Thank you "
" Old fiat panda with no air con but for what I paid I couldn't complain "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Better value elsewhere "
" Did not like witnessing another client who arrived late for his rental through no fault of his own being told his car had been given to somebody else! I would have been furious if the staff treated me that badly when I had already paid for the car. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Not the best "
" A very rushed hand over where the counter staff commented I could trust him as he had checked the car in person . As it was so dark and counter staff reluctant to come out to the vehicle, i signed. I will not do this again as there were things not recorded which receiving staff tried to say i had done, including a missing parcel shelf. The counter staff did confirm that there were other things wrong which had not been noted on original paperwork. It was not a pleasant experience to be accused of things, then having to go to the office to prove your innocence. I have learnt my lesson. I will be viewing or photographing every inch of the vehicle before accept it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" overall quite good "
" vehicle had lot of superficial damage "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Wet good "
" Very friendly and helpful. No waiting time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would look closely next time to see who Auto Europe are using. "
" car had front right side damage. collected car in dark and girl said all had been checked ok. following morning I see the damage and then worried all holiday about it. On return girl checked and said all ok , front end damage was previously recorded ! Thanks for the worry ! Also wondered why my private excess insurance cover does not cover Green Motion ? I wonder why that would be. Thye cover every other rental company but not this one ! Also car had bushes gone on suspension/ shock absorbers by the sound of the "clunks" and the roads in Corfu mad this a very noisy ride. This car had nearly 50k kilometres on the clock and is the very low end of rental. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" The booking process works well but our experience with Green Motion makes us reconsider our choice. "
" We have already raised a complaint. We were subject to attempted fraud (repeated to the customer after us) by which the Green Motion staff fakes an incorrect PIN for the credit card and then tries to sell insurance at £11/day. We busted this fraud by calling my bank. We were then given a vehicle not matching the registration on our paperwork. We were not able to inspect the vehicle and were treated with utmost contempt by the Green Motion staff. The whole ordeal delayed us by several hours, getting to our accommodation at 1am! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" don't know who to blame for this appalling treatment - mainly green motion of course. Why had we been charged twice for late collection, your 2 companies need to put that right. Perhaps you might wish to sever your connections with this crew. Camilla at Nidri office was their only saving grace "
" Charged for late night collection, which I am sure was included in original payment - our flight numbers and times were clearly quoted.. Given a different vehicle from what was ordered. Given a vehicle which ran out of fuel after 23 kilometres at 01.30 hrs ( no petrol stations open DESPITE being told there was a petrol station open 10 kms down the road from airport, there was but of course it was closed. ) At about 02.30 Lekas traffic police arrived to help out. They tried all the numbers on the rental agreement - no reply. They had to arrange a can to get fuel at late-night pump in Lygia 3 kms further on. Finally arrived at our property in syvota at about 03.45 ( 05.45 UK time ) very tired and unhappy "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Your servise was fine your supplyer not so good "
" was given an old car it broke down twice .It was hard to get rhem to change it and had to travel30 miles to do it .Not very happy 1 day lost .Will request a new car in future. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 2
" Couldn't have been smoother at pick up and drop off. "
" Friendly, polite service. Quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Have use green motion twice before and been very happy this time could not fault the staff but the condition of the car was not very good "
" Checking car very good but took a long time because of condition of car "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Have only problem with a car provided by green motion but service was good "
" All the time take a car from green motion, but this time the car was good at all im not sure had it MOT or not but definitely wouldn't pass. Every single time when you press brake it wss horrible sound, bearing wasn't fine too "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Having read bad reviews about Greenmotion I was apprehensive although I had used them before without problem. My fears have been laid to rest. This was probably the smoothest pick-up & drop off I have ever experienced, All at a very competitive price. "
" All went very smoothly. Car clean. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will not use again, also the car was dirty. "
" This was advertised on your website as being "on airport". It is not. It is 100metres away outside of the airport complex. The path leading to Green Motion office is very difficult to walk on with your suitcase, as it is a gravel path, and you have to walk on the main road into on-coming traffic! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Lovely staff and a trouble free rental "
" Smoove and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use Auto - Europe . Have done so for mnay years . I also recomend you . "
" Condition of car was poor . Agent listed defects and confirmed in a way which was ambiguous . On return the company attempted to blame us for a defect . Only with photographic evidence did they agree we were not to blame . "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" No trouble car hire everything went smoothly "
" Very pleasant and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Like I said cost me a lot more "
" I got charged another £168 when I got there "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
" No problems "
" No problems "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I complained to staff but received no response. I think a refund is due. "
" I was offered a diferent car despite paying for a higher category: Hyundai130 and had skoda fabia which I consider as small rather than medium size "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" as above "
" Hiraklion GM car park is very convenient. A map of how to get there from the desk would be great...we almost went way off to the other AVIS sign. Staff helpful and able to suggest solution to forgotten PIN... "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We asked for A GPS but on arrival were told it works be an extra €100! I could buy several GPS devices for that. We paid in full and in advance but on arrival had an additional charge levied for the late pickup. The times requested were clear and didn't change and I'm extremely dissatisfied and disappointed that we had no choice but to pay the extra €24 or would have been stranded miles from our hotel. I'd really appreciate a response before I start reviewing my experience with auto Europe and green motion on the various travel and review sites. Green motion implied it was all auto Europe fault that the GPS charge and late pickup fees were not made clear. Please explain. "
" Ridiculous €10/day charge for GPS rental. Late pickup fee not included in the quote or price agreed and paid for the rental "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Hidden extra cost. Very ambiguous wording. Out of order, should be worded correctly. "
" Very good staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will use again "
" Second time I've used this company, great car great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" With the alterations happening at Prevesa airport at the moment green motion we're very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointed that I thought I had booked a Hyundai I 30 but was given a smaller Skoda Fabia. "
" I booked a Hyundai I 30 or similar but was given a Skoda Fabia which is not as big as a Hyundai I 30. It was a bit like booking a Ford Focus and getting a Ford Fiesta. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" all in all good service "
" people were fine and quick, but car had a bent door frame which let in water "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" use Auto europe 5 times a year and never a problem "
" very friendly staff at desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This was a cheap car hire and we did not expect the quality of more expensive car rentals but the Panda had many dents and rear bumper was punctured. The tyres' tread were worn and they looked under-inflated which I mentioned but this was ignored. Got them inflated at a petrol garage as all were confirmed low pressure. One headlight only worked on full beam which made night driving difficult. The car had clearly not been thoroughly checked for road worthiness. Nevertheless, we did get about and it did not break down so we don't wish to be too critical for the money paid. "
" This was a cheap car hire and we did not expect the quality of more expensive car rentals but the Panda had many dents and rear bumper was punctured. The tyres' tread were worn and they looked under-inflated which I mentioned but this was ignored. Got them inflated at a petrol garage as all were confirmed low pressure. One headlight only worked on full beam which made night driving difficult. The car had clearly not been thoroughly checked for road worthiness. Nevertheless, we did get about and it did not break down so we don't wish to be too critical for the money paid. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Nothing to add! "
" Last time I used Green Motion I had the sane make of vehicle and it was great. This time I felt we had been given a car ready for the scrap heap. So many marks on it, the seats were badly worn and the whole vehicle shuddered if you went above 50 kph. The suspension seemed shot too! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" If they return my fee than I would rate them higher, but if don't than lower. "
" On arrival was asked to pay an additional EUR 24.80 because was picking the car up after 21.00. During my booking, I indicated the pickup time 22.30 so that should be considered when the quote was given. Could have a better deal elsewhere if added this fee to the inititial cost DRop off area awful, full of cars, no spaces, very disorganized "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 9
" on line booking was very easy but green motion at corfu are chaotic our paperwork etc went through ok but 2 clients in front of us had major issues that took 30 mins each to resolve and then only by repaying everything and hoping to claim it back the handing over of a car was very slow no one was keen to be quick i had to refuse the first car as it was bashed up and had a faulty fan belt when the mechanic threw a bottle of water over it and said" is fixed" i refused the vehicle eventualy we received a very good nissan note but when your journey starts at 3.0am and you are being messed about at 1.0pm its not good "
" 3 clients in front of us at corfu all had major problems with green motion not having correct paperwork or knowledge of payments made took 1 hour before we were dealt with our paperwork was quick but the vehicle they tried to palm us off with was a wreck with scratches and dents all over and a badly bashed front wing and an odd wheel off another car with no hub cap when they started it up the alternator belt was screaming so the mechanic emptied a bottle of water over it i refused the car and was given a very good nissan note "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" The car enabled us to get about , but it was an old one with lots of miles on the clock "
" The car did what we wanted it for , but it was quite old with lots of miles on the clock "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" I paid extra insurance to be fully covered but green motion say it's nothing to do with them. I'm disgusted at the whole experience!!! "
" Most uncooperative company I've dealt with. Extra insurance is a rip off. I paid extra insurance with auto Europe but apparently this doesn't count for anything!'nnn "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Your service is good But this time the cars were old I believe it was because off the price i paid to you and they just gave me an old one not happy!Will think about them next time. "
" the cars were old and had not been cleaned ,One brock down and had to be repaired while i waited Not pleased with Green motion on this trip. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" GOOD "
" EXCELLENT LOCATION AND SET-UP. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I keep getting charged out of hours by Green motion when its already been booked and paid for, but not worthy of giving bad feedback as not sure who's fault this is "
" I keep getting charged out of hours by Green motion when its already been booked and paid for, but not worthy of giving bad feedback as not sure who's fault this is "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Didn't take the car hire "
" Didn't take the car hire "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" i would like to have this charge for out of hours refunded and the fuel i over filled the car with please "
" I specifically phoned Auto Europe to ask if the hire desk was open late because of my flight times. Yes i was told which is why I booked but was charged 25 euros for the privilege. The staff we surly and argumentative with everyone not just me. they wrote the wrong fuel level down for the initial hire which i only noticed after i filled up the tank ready to go back and i checked the photo of the level i had taken. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Good service. Will use again but will be more aware of the final provider. "
" Waited two hours at the desk to be served and then didn't have my pin for my credit card so they wouldn't take a signature, wouldn't take my wife's card, allowed me to pay using my debit card and charged me an additional 70 euros. Will not use green motion again and will advise anyone with an ear not to use them. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Cars need to be updated "
" Car a bit old "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" The most disgusting experience that I've ever had when hiring a car. "
" I didn't go ahead with the rental.I was alarmed when the guy at Green Motion Spiros said the insurance that I paid when booking the car (the maximum insurance) wasnt valid in Greece and he wanted to hold €1,000 on my credit card in case of damage which could rise to €3,000.No I'm very disappointed to say the least.I hire cars in Greece for 3 months a year but I wont be using you again unless you can give me a good explanation as to what the insurance farce is all about. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Not the most efficient setup. Let down by little details. "
" Car not available for collection, had to wait outside for car to return. every panel marked or damaged, including wheels. No charging point in car , no sat nav. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Poor experience. Never again "
" Very poor experience, as they charge you €24.80, if your pickup is after 21.01hrs. And refuse to give you a car if you do not pay, even though you have precooked your pickup time, as in my case 22.30hours. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" I was pleased "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good will use next time "
" Good reception staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've hired a car several times via Auto Europe and so far it's been trouble free on every occasion. "
" The whole experience went very smoothly from vehicle pick up to drop off. The staff were friendly and the car did what it's supposed to do. A small point - the Green Motion office is not in the airport terminal, but a short way up the exit road - about 5mins walk from the arrivals building. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy. "
" Old car. Squeaky breaks. Many scratches. Smelled of smoke. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" All in all good car value for money "
" Quite a large que to collect car, some issues with other customers made wait longer than expected, then vehicle wasn't available straight away so had to wait even longer for car to arrive from being cleaned. Perhaps more staff would have helped que situation. Quite a lot of moaning going on from others who actually were behind us in the que!! And drove away as their cars were ready!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Desk service alarming at Corfu airport -Due too two people processing all new at the Green Motion car rental desk. I had to wait over 3.-4 hours standing in line, waiting for them to process at least (4 peoples) paper work -Who were in front of me. BEHIND me were another 10-15 couples,who had arrived of flights- No where to sit. I am disabled. Travelled many years to Corfu and used plenty of car rentals this by far was the worse /slowest processing of counter staff. "
" I think you should make it clear in bold type -That a car will not be issued without a CREDIT CARD FOR THE SECURITY AMOUNT TO BE TAKEN-I only had a debit card and for car insurance purposes. Was told at the desk I could not take the car without paying an additional 80 euros. WORST STILL I arrived on Sat 21/04/19 at the desk 11.15 am in Corfu. I had to stand (being disabled) 3 hours till nearly 14.20pm in the line to have my car processed -due to the slowness at the desk. along with about 20+ other people. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The vehicle was provided in excellent condition, but unfortunately it was supplied with less than half a tank of fuel, when it was supposed to have been full. This created unnecessary problems when refueling the vehicle before returning it. It may seem pretty to some, but I like many others do not want to pay for fuel I haven't used. I would not have selected this supplier had I known, as there are many suppliers to choose from. "
" Generally good, except for fuel was not full on arrival as expected and ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Upgrade for a bigger (nicer?) vehicle but as my previous comment the Nissan Note we got was very very tired "
" Car had almost 100'000km and was very tired inside and out "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" perfect . thanks "
" everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy with the service and. "
" Very friendly and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It all started with the fact that at the reception they asked me to freeze a deposit of 860Eur on my credit card, which I can receive back within 14 business days. They said that this is excess money in case something happens and they are not interested in autoeurope insurance as they have their own laws and rules in the company. I asked if I could pay extra and get full insurance. What was taken from me was an additional 56Eur and excess decreased by 200Eur. I ordered the car VW Up! (this car has been produced since 2012) but instead received an old Fiat Panda around 2005 ... In this car, it smelled all the time and even airing did not help ... My advice is to avoid this company .. Save your nerves and money! "
" It all started with the fact that at the reception they asked me to freeze a deposit of 860Eur on my credit card, which I can receive back within 14 business days. They said that this is excess money in case something happens and they are not interested in autoeurope insurance as they have their own laws and rules in the company. I asked if I could pay extra and get full insurance. What was taken from me was an additional 56Eur and excess decreased by 200Eur. I ordered the car VW Up! (this car has been produced since 2012) but instead received an old Fiat Panda around 2005 ... In this car, it smelled all the time and even airing did not help ... My advice is to avoid this company .. Save your nerves and money! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Made a complaint at not answered so not interested after taking money "
" No air on broke down twice old car problems with clutch could not alter wing mirrors as broke and rough paintwork plus's others "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Great experience and highly recommended "
" Staff is very friendly and helpful Car is ok , good condition "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" No mention of additional out of hours charge on your web site "
" Great service from green motion... rectified a minor glitch with an unknown extra charge added for out of hours service which wasn't made clear on the web site. Car was less quality than booked but done the job and was good on fuel "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Was a bit shocked to discover that the deposit was so high. Staff added extra cover to bring it down to 500 euros. It should have been more obvious at the time of booking. "
" Was a bit shocked to discover that the deposit was so high. Staff added extra cover to bring it down to 500 euros. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value. "
" Fantastic service. Arrived late. Paperwork all ready. Staff wonderful. Car was spot on, low kms and perfect condition. No hard sell on upgrades for excess etc. Actually no sell at all! Even pointed out we should drop car off later than originally planned as flight had changed. Drop off perfect. No issues at all. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fantastic price and customer service. Will definitely be using them in the future! "
" Its the 3rd time I have used Green Motion. I will definitely use them in the future. Very positive experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" .. "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not a pleasant experience. Auto Europe should not use Green motion. In future I will pay more for less hassle. "
" Not very flexible with hire conditions. Although flight details entered when hiring it still defaults to 10 am hire. When we arrived later we had to pay extra for upgrade because our original car was not available. I made mistake with hire date which I except. But my son who hired at the same time had to pay extra for upgrade. They inspect car for tiny scuffs or marks in order to charge extra. I have hired many cars previously & this was probably the worst company I have used. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Counter staff rude.. ordered a Hyundai i3 got a Nissan micra..tried to charge 80euro for sat Nav even though on the order ..car very shabby and knocked everywhere ..when dropped off tried to say I had knocked the boot even though I had it on video .. if I order a car I at least expect similar model that I can get luggage in boot as 4 of us .wont be using again "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Not good "
" The counter staff was not helptful I paid for the rental with my visa debit with full insurance from auto europe but he insisted i needed a credit card it was a con just so he could sell me his insurance which was expensive "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" No problems at all with pre booking the vehicle "
" this is the highest excess charge (806 euros)I have ever paid anywhere in the world and also this is not returned at the end of the hire period but within 2 weeks after the start of the rental period. This should not be taken out of the customers account unless there is is very good reason as the terms of the hire agreement state. I will wait until I get this amount back before I make any further comments. Mike jones "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All very good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" as above "
" vehicle was in poor mechanical condition, transmmisioin noise and exhaust fumes entering the vehicle at low speed. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Price was reasonable but expected a better vehicle "
" Staff were helpful and efficient. Minibus was not in great condition. Very old and rattly and did not feel particularly safe. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" There was a 20 minute queue but other than that it work out very well indeed and excellent value in comparison to alternatives "
" i have not received the final invoice (I may get a unexpected details) but as it stands I would be very happy to recommend this service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Xxx "
" Very professional, friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was very disappointed that I had to pay an additional €25 for late pick-up when I had been informed by Auto Europe that this was part of the booking. Apart from that, the experience was good "
" Excellent service. Car was a bit old but did the job perfectly. I was a little concerned when told the car we had booked (an estate to fit all the luggage) wasn't available, but the one we got still did the job even thought it was a saloon. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" See comment above "
" Great except for the long delay at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smoothly "
" The company has tried to give me a battered Volkswagen Golf tsi 2007-2012 model. Car was old and was dirty inside, specially the glove box. One front wheel cover was damaged and curved out / was not properly fitted inside the rim / and was fixed with a single cable tie. Customer advisor (a shorter girl) was not helpful and she tried to persuade that is absolutely fine condition of the car and it is safe to drive. From time to time she was switching to Greek language with her colleague (tall girl). Her grumpy face expressions and body language made me and my family very unwelcome. Finally when I found that the rear window is not working the tall girl has agreed to provide us with a decent car Toyota Auris. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" No fuss great value "
" Great value if you're prepared to walk 50 meters from terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" easy and convenient "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I have used Auto-Europe before on quite a few occasions with no problems, and this will not change my mind "
" When I collected the car it was dirty outside. Driving towards Athens I needed to use the windscreen washer but the bottle was empty, and the windscreen itself was filthy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Disappointed. I have booked through Auto Europe before but this was a disaster. "
" waited 3 hours to get our car as only one person on reception desk who had to complete customer paper work, show and inspect car with customer and then return to desk to deal with next customer. We were last in the queue and by the time she served us there was not a car available for us. she offered us an automatic car but as I had ordered a manual I was not prepared to drive a type of car I have never driven before on roads I did not know. She then said we would have to wait another hour and a half until she could get us another car. When we questioned why we could not have one of the many cars in the yard, she said they were not clean. We said we would take the cleanest she had as we had already wasted so much time and we had another hours journey. She was rude, unhelpful and extremely offensive and told me if I had read all the reviews I shouldn't have booked a car with Green Motion. The car we had was reasonable but the passenger window would not open and the tyres were well worn and really needed replacing. All in all the worst car hire experience I have ever had. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Great value, quality cars "
" Efficient , friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pick up office was not in the terminal building "
" Easy process from beginning to end. Only downside was the pick up office was not in the terminal building so you can get pretty wet when there is a downpour because its about 250 metres from the terminal building. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was in bad condition and had faults - such as a lot of body damage, dirty inside and engine was constantly straining. The staff did not carry out the required pre-checks and incorrectly recorded previous damage to the vehicle on the form. The side mirror fell off as it was not secure - this was a replacement glass due to probably a previous accident when the original glass was damaged. Staff rude and not understanding of issues raised and mistakes company made. Stay away from this car hire firm as their cars are unfit for the road! If Auto Europe were a decent company they would listen to these comments and provide me with a full refund for their providers poor service. "
" The car was in bad condition and had faults - such as a lot of body damage, dirty inside and engine was constantly straining. The staff did not carry out the required pre-checks and incorrectly recorded previous damage to the vehicle on the form. The side mirror fell off as it was not secure - this was a replacement glass due to probably a previous accident when the original glass was damaged. Staff rude and not understanding of issues raised and mistakes company made. Stay away from this car hire firm as their cars are unfit for the road! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great friendly staff. "
" Great friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to use "
" Great value. Had to wait for them to check care on return which was slow. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Disgraceful !! Please contact me regarding a full refund !! "
" I collected my car as planned and was forced into buying €130 insurance by your agent because it was their 'policy' not to accept payment by Debit card, which I had made the booking through your company with. I was not allowed to pay with my wife's credit card either or transfer the reservation to her name to make her card acceptable. I was told that the only option that prevented me from losing the voucher payment I had made to you already was to purchase additional collision damage waiver and pay an extra €130. I already have £0 excess cover through my own credit card company and did not require additional cover. Having no option but to pay the ransom in order for my Renal to proceed, I was miraculously then allowed by what I can only assume was divine intervention due to the incident occurring on the 'Sabbath', permitted to pay for my newly acquired Cdw hostage policy and my €400 deposit with the IDENTICAL DEBIT CARD that prior to being blessed by the 'Father, Son and Holy Ghost, was apparently ' unacceptable!! Although your Collection advice says bring credit card, license and I.D, What your advice should say is, " DEBIT CARD PAYMENTS ARE ONLY ALLOWED ONLY AFTER YOU HAVE BEEN SHAFTED BY YOUR PARTNER" Any online bookings I have made Previously require the card used to book to be used at point of delivery, I tried to pay my deposit to your agent with the card that was used to book and has been the victim of Very Sharp Practice from your representative. Please arrange a refund for me !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" as ever a perfect reservation experience "
" a pleasure to deal with these people. For once I was offered the correct size car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" With Auto Europe no problem, easy to follow instructions 2nd time using them will do again. Thank you. "
" The staff were good at doing their job but the condition of the car was not what I would expect, it look as it was an old car with some dents and scratch marks around the body work. I did take some pictures in-case green motion came back to me on this. Returned car back on due date and time ground staff signed the form to sign of and to say car was returned with no problems with car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Perfectly efficient & friendly, no complaints. "
" Perfectly efficient & friendly, no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As written above - I am disgusted "
" I booked to pick a car up at Rhodes airport. I felt I had a good deal from Auto Europe. My flight was due in at 2100 hours and I know that sometimes hire companies can add extra charges so I contacted Auto Europe to ask if this would be the case. They told me there would be no extra charge. The voucher said that they were open all day Mon to Sunday. On arriving at the pick up desk some time aftyer 9 pm mainly due to the fact that we had to wait for the off airport driver to take us to the car rental desk as well as waiting in a que.ue, the receptionist told me i had to pay 25 euros out of hours charge. I told what had been agreed but she wouldnt listen and was rude and arrogant. When I insisted I should not have to pay she turned round and said they would take us back to the airport and leave us there. I was horrified and was forced to pay. We are both in our 70's and were very upset by this treatment. On return I wrote to auto europe, after 5 day si Have just spoken to a representative who showed no empathy and so I have put the phone down to say I wont use your service again. Be warned!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" little or no effective support from autoeurope "
" I had an accident in one of their vehicles. The insurance they provide has so many exclusions, it cannot really be called Collision Damage Insurance at all. How can damage to mechanical parts be excluded? or lights? or bumper? "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Will continue to use them "
" Always use them - very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all the paperwork came and it was good value "
" We arrived in a thunder storm and had to wait half an hour as they had nowhere undercover to hand the car over. When we did get it they did not check the car over with us, so when we got back they said the aerial and parcel shelf were missing, we said we never had them. We are checking to see if they take anything of the credit card. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" The worst you can imagine "
" Rude unhelpful, even the holiday said she had many people having problems with them .we are awaiting you to do a repayment to us as we never got a car from them ! Avis were amazing "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A Big Thank you again to Auto Europe, for always giving us the best prices, cars and location convenience on our holidays. Great:) "
" The consultant Bernie was very helpful, friendly and professional. Explained and gave us an map of Crete and the areas and speedlimits and regulations. Brilliant:). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Paid for comfort car and get fiat 500... no comment... "
" I spouse to have Hyundai i30 or similar rather fiat 500 Not happy at all. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" The car was very good but very annoyed to have to pay the extra charge that I did not expect "
" I arrived on time at Greenmotion desk but was told I would have to pay 25 euros in cash for 'out of hours collection' I understood from your voucher this was included.Not happy then had to collect car from dark and unmanned park. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" never again "
" never again "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Would use Green Motion again "
" Good overall. Vehicle was much older than one supplied last year & not as easy or pleasant to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" we have used Green Motion on several occasions, we have always been happy with the service. The cars are not the newest but fine for a holiday hire and we have never had any arguments about the vehicle when returning it. "
" The staff were very nice and the car was good. No hidden surprises. Only slight gripe is that the flight was late owing to a medical emergency. We couldn't pick the car up till 22:00 and had to pay a late pick up charge. This was in the contract but still a bit annoying. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the experience I had with Auto Europe booking the transport was quick and smooth. I had a good holiday but feel let down by the fact that you have associated yourself with Green motion o this occasion. I truly feel that we were not given proper rental vehicle. But instead Green motion got us something that was old, not safe and which frankly was falling apart.I did let the lady know all this on returning the transport "
" We were not happy with the state of the Opel Vivaro we hired. It had over a dozen scratches,dents and in some places areas where mirrors had been repainted. On the next day when we went out the door seal to the passengers rear had come off,we pushed it back but this continued the green motion lady agreed it was nothing we had done, it was just dried out. On the last day we filled up the pertol trying to get to the 7 of 8 units required. The dial only went up to 6 of the 8. Then failled to register so I filled it up to maximum. I showed Eteoania @ green motion but she sent me off to get more petrol telling me about the charges I would occur. I went and got a further 6 euros a different attendant also told me it was full. I went back to Green motion and got her to keep the receipt. I put in far more petrol than needed as the gauge was clearlly faulty and tried to point this out to the lady when i returned the vehicle. I will be reluctant to use green motion in the future and certainly would not recommend it to anyone else . I have hired many cars in the past without a problem as the vehicles i have hired have been new and in good working order . The Vivaro already had 124,522km on the clock on check out, so it can hardly be included in your Green for the environment adverts on the internet, which is why we hired from you in the first place. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Very good "
" No problems, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" friendly staff. access along busy road not so good car washers didn't work but otherwise good "
" windscreen washers didn't work otherwise car was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Booking through AutoEurope was quick and easy. It is just a shame GreenMotion were so bad. "
" We booked to pick up the car at Heraklion Port. However, on arrival, we were informed that the Green Motion office at the Port had closed and that we were to make our way to the Airport (4 miles away). This is despite the Port address still being listed on Green Motion website. Also, prior to picking the car up, we advised Green Motion that our ferry had been cancelled and we would be delayed in picking the car up. The staff were very rude and unhelpful, and threatened to cancel the booking if we did not arrive within 24 hours. This was despite explaining that we had no way of getting to Crete until the ferries started running again. Very unsatisfied with the service. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" Was booking VW Up on the web site but when arrived I was given a 10 years old Fiat Punto. The car was very worn. Could not go up the hill in second gear only in the 1st with only two people and AC off. Will never use Green Motion again. "
" Was booking VW Up on the web site but when arrived I was given a 10 years old Fiat Punto. The car was very worn. Could not go up the hill in second gear only in the 1st with only two people and AC off. Will never use Green Motion again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Excellent experience. I liked the website which was easy to use and the whole booking experience was perfect. I liked the fact that a reminder was sent with the booking information to print off. "
" I was apprehensive because I have not rented a car before and was worried about the experience I would encounter especially when returning the car and being told I had caused this this or that "damage". But I was pleasantly surprised and the person booking in the return was very friendly and remembered that some internal air vents were missing from inside the car dashboard even though they had not been marked on the pickup form. I would highly recommend Green Motion. Many thanks for a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" We have used Auto Europe a number of times now and have never had any issues. "
" We found our experience very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It was good value and no fuss from booking to returning the car. "
" I liked how simple no fuss it was at Corfu Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I was misled about timing of collection and drop off and was not impressed with "
" As I landed so early I wrote specifically to ask if there would be personal at airport to meet our flight. I was told yes its 24 hours service. There was no one at the car hire and I waited 2 hours before someone arrived. The car was in poor condition. It was not a full tank of petrol. No one came and checked the car, she said she knows its dented and scratched. Shoddy service and car. I would definately not recommend Green Motion. The car itself was old and in poor condition. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" As above. Easy to book online and cost effective "
" Very polite, helpful and approachable. Vehicle was obviously well used with dents and scrapes in abundance, but all cosmetic so didn't affect our use. Drop off very thorough, friendly and hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Good "
" Iris at Kalamata was very efficient and the car was reasonable value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent Service "
" Excellent Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The voucher indicated that Green Motion had a desk in the terminal building. In fact their depot is outside the terminal approx 200m up the road. This miss information partly resulted in the delay in collecting the car. "
" Could have more staff available on pickup. It took 45 to 60 minutes to reach the desk for pickup. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" great experience Thanks Auto Europe.. you did us proud "
" Second time we have used green motion...this experience was the better of the two...car was immaculate and in good condition...easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Green motion use small 900cc engines which struggle up the hills. Alimo through auto europe use larger cars that are more powerful but maybe not as suitable for passing other cars on the mountains. Its difficult to know which is best, maybe something in between. "
" we had to change the car 3 times, due to one being old and inadequate & the 2nd one cutting out on hills. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Easy website "
" Car was not as expected and did not compare to VW polo. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Poor. "
" You advertise this as on airport, but it wasn't. If like us you have lots od cases, it's vurtulally impossible to get around and accross abusy dual carraige way. Thank God we werebeing collected as they loaded up and met us there and drpped us off again at departures. With all of the extra insurance this was nit a good deal, more like a tourist trap. Would not use again, should have just gone with Avis. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Overall it was essential to have a car to travel the beautiful island of Kefalonia,and our car we hired allowed us to do that,but due to the condition of the vehicle,i was very shocked at the condition of it. "
" I am not a person who complains,or has a high expectancy. But i have to say i was dissapointed with the condition with the car. There were knocks and creaks from the steering and exhaust,wiperblades were deteriorated,dirty inside,and poor condition outside,paintwork and dents etc. Air conditioning only worked on high fan speed,the clutch was on its last leg! I appreciate the roads in Kefalonia are poor and cars have a tough time,but i felt the vehicle was far from rental quality. But,All that said,the car did all we needed,and we just made the most of it. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" The office is up the hill outside the airport but I leave my family at the airport with the luggage and collect them with the hire car "
" I have always found the staff at green motion very helpful including when we left my wife's walking stick in the car. They had it returned to me even though the car had been taken away for cleaning "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent service from start to finish . no problems at all "
" excellent service from start to finish . no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great price "
" Very positive experience! Quite a long wait in the queue but not sure if that's because people don't print off their voucher or other reason. I had mine printed and got car keys within 5 min "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Have no issues with booking any future vehicle from Auto Europe on Green Motion. "
" Collection, staff and drop off were carried out with efficiency and a smile. The vehicle had some minor damage that was cosmetic but did not detract from the operation of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Fine "
" Desk seemed understaffed "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Only thing the car's antenna was broken so we couldn't listen any radio. "
" It was well organised and easy to get the car. Big parking place,5 mins wait for shuttle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Auto Europe does not give you the option to pay for an additional driver on the site. However, customer care answered calls very late at night and were very helpful. "
" The car was very scratched / dented which was quite difficult to record when we fetched the car. This wasn't an issue when dropping off the car, as the staff were aware our car's paint work was not in good condition. The staff were really friendly, helpful and efficient. We even received a free upgrade to an automatic car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope were good, they responded to my complaints, Grren Motion did not. Too many "
" Tried to charge me again for the early pick up , when this was already included. Car had many faults: broken bonnet release, faulty driver seat belt warning light, hand brake unable to hold on a slope, reversing light faulty, washer fluid to filled up, no rear parcel shelf, not shown how to operate controls, so coukd not find boot release. No response from my email to Green Motion. Had to wait over 30 min at desk, despite paying and requesting an early pick up. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As above "
" Our car wasn't available as was only held for 2 hours and the wrong landing time had been put on the form. The replacement car was smaller and much more expensive- I felt that this was a ploy to get more money out of us. The lady on the desk was extremely unfriendly, unpleasant and unhelpful. The man was much friendlier but ruled by the lady. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Very friendly and helpful staff. Car was immaculate and both the collection and drop off services were very easy. Would definitely recommend and use again in future. "
" Very friendly and helpful staff. Car was immaculate and both the collection and drop off services were very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Dissapointing. "
" Car had not been cleaned properly. It had so many scratches/dents on it. When I returned the car I was an hour late due to missing the ferry. I was charged 25€ for this, which seems completely unfair to me - but was told the system was closed - even though I know that they are open until the last flights arrives. I have a business of on Kefalonia with up to 1600 clients arriving and hiring cars from the aiport, we will not recommend this company. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" booking was fine, efficient, but the Green Motion experience was not good "
" When we arrived at the car park to get the car, they tried to 'fob' us of with a really old , really damaged car! It smelt disgusting, and he kept trying to tell us this was the class we had booked, when we insisted on a different car, he reluctantly gave us a much newer car, which was the same class! He really didn't want to give us this car but we refused the old, smellly car - finally the lady at the desk sorted us out but had we not insisted, we would have had the most disgusting car for 2 weeks! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" In booking the car on line, I was asked for my age. When I collected the car I was charged extra. I know that this was mentioned in the voucher but it is still unacceptable. I assumed that my age would condition the hire fee. My age is not an extra like a second driver which one pays for on collection. I am deeply unhappy about this charge and would like to know how you justify it. "
" VW Polo ordered, got a chevrolet I had never heard of . Contract was full-to- full. Car receiv3d with only quarter of a tank. No water in windscreen washer. Car erratic at more than 70 kms/hour as though petrol feed or carburetor dirty. Awful delay at check in. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" As historically has been the case I am entirely happy with your service. "
" My satisfaction with Green Motion is subject to there being no difficulty regarding the release of its block on my credit card which it has told me it will not do until 21 days after the end of the hiring. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Auto Europe, Your customer service and replying to customer issues is appalling. I have just received a reply to my complaint about the provider. You forwarded this to Green Motion which I did not give you authority to. As is was private. I had already send them and cc'ed in my own complaint and request for them to check the car for safety reasons before re renting. It seems you have standard replies without actually reading what the issue is. You take no responsibility, or do anything other than take the commission. Why even send me this form when you haven't dealt with the previous emails properly. Really disappointed. Thomas "
" Couldn't have been more disappointed with their after hire service or lack of service and concern about safety "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Other then meet and greet very good "
" There was no one from Green Motion at the airport to meet us. After asking around we found out that Abbey cars are the agents. Very confusing and not professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" I'll probably use a different hire car company next time. "
" Hire car was old. Had done 40,000 miles. Lots of dent. Very slow. I have never had such an old hire car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Everything fine EXCEPT for deposit. Paid 806 euros which Green Motion said would take 21 days to be refunded following car return; they said this was outside their control but a stipulation of Auto Europe. This sort of delay is UNACCEPATBLE "
" Cheerful and courteous; however, although 2 staff and 2 terminals, could only deal with one client at a time due, I believe, to not being able to use second terminal when first already in use. with one person already being dealt with, it took 45 mins to get 2 cars for friend and myself. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Good prices "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I called your company to report the above incident on 14.09.18 abnd the advisor I spoke to was not at all bothered, he stated that he had noted the information I gave him, but I could tell that he hadn't as he didin't ask me any questions about the incident and just wanted to get me off the phone. I have used your company for a number of years as I always thought that you were a reputable company but I will no longer be using you and will tell all my friend NOT TO USE your company either. What a shame you have let your standards slip! I am disgusted with your company that they use such cowboys and that you do not seem to care that they are putting lives at risk using such old crap cars!! "
" We had requested a GPS in advance - they did not have any that were working and tried to fob us off with broken ones. They were extremely rude and didn't care that they could not provide us with the service we requested. The first car they gave us have over 98,000 km on the milegae clock. The car was not fit for purpose, the gear box was faulty as in you could change up gears but not down, at first the refused to swap the car saying that I did not know how to drive a car with gears! this is not the case I have been driving for 30 years plus. They finally agreed to swap the car the next day but were again extremely rude and insulting stating that I did not know how to drive. The car that we got in exchange was slightly better but again had almost 50,000 km on the mileage clock, this car was dented and scratched all over and had ineffective seat belts, but it was at least driveable. They were the rudest nastiest people we have ever dealt with in Greece and are clearly operating a cowboy business as we saw two other customers returning cars to them on the day we collected our car. This company are a disgrace and giving your company a bad name. YOU SHOULD CANCEL THEIT CONTRACT IMMEDIATELY "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" the actual booking was fine. "
" I have already emailed to complain concerning the booking of our car from Kefalonia. Due to arriving late and very stressed I was unable to recall my credit card PIN number. My debit card was used instead,but it was not made clear until the car was returned that this was non refundable. I have consequently paid an extra £270 on top of the original booking despite returning the car in the same state as it was collected. It was also a car with a number of dents etc, and I had the feeling that as we arrived late it was the only car available. I would also contest that a Peugeot is not similar to the Hyundai i30 category that I had booked. All in all the experience has left a very bad taste, and I would not look to recommend Green Motion to anyone. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Auto Europe so far appear to select reputable Rental Firms "
" Credit card hold still not cleared "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I feel like we were given a sub standard car because we used Auto Europe via a comparison site. "
" The green motion desk always has queues, they serve people at half the speed of the other rental company desks. The car I received was an old Nissan note, I am guessing it was 5-10 years old with approx 5 scratches or dents on every panel. When receiving the car I was warned of a noise from the engine which I was assured was nothing to worry about but knew it was the fan belt screeching, the fan belt failed mid way through our holiday meaning we missed one of the days out we had planned, I had to drive the car approx 45 minutes back to the airport with the battery light on (not sure if it was going to breakdown). It took around 1 hour to find a replacement. The original Nissan note was not really suitable as a hire car and not representative of other cars green motion have. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Car was very average and in a very average condition. scratches and minor other body damage. "
" Sadly neither Auto Europe or Green Motion would agree a short time extension for 2 hours, instead Green Motion directed me to Auto Europe who in turn directed me back to Green Motion!!! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Overall well pleased "
" A fault was found with the original car, so the member of Staff organised a similar alternative "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Not very positive. We are unlikely to use Greenmotion again. "
" The paperwork said the vehicle office was downtown Lassi which would have been a short walk from the hotel. When we arrived we found the only Greenmotion office was at the airport. We had to ask our Greek holiday rep to phone the office to arrange for the car to be delivered to the hotel. The car was an elderly Fiat Panda that had covered over 76,000 km. The rubber on the windscreen wipers was falling off so the wipers hardly cleaned the screen. If we had had to use the wipers in the rain it would have been very difficult to have seen ahead clearly. The rubber on the rear wiper had also come off. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
" Good,only grumble car was advertised as in terminal,But was about 200 metres from terminal,not that far but with suitcases in the heat up a bit of a hill. We survived. "
" Overall pleased,car was basic,had a few scratches but seemed in good mechanical shape. Would use again if the price was right. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" NA "
" The overall experience was good however dropping the car back was very difficult - the staff gave us no map or address for the drop off point when we picked up the car, and when we searched 'Green motion' on google we found 2 locations, neither of which were the actual drop-off place. In the end we had to call the office to find where it was. We were therefore late dropping the car off and arrived at the airport later than we had planned. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 6
" I always booked with Auto Europe and this is the first time I wasn't satisfied "
" They provide me with a car without a/c, very old full of scratches and bumps. When I complained after 2 days they called me to go back to airport as they would change the car for me. Obviously the new car was a good one. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" 100% spot on "
" It was a very good experience, the car was ready to collect, it was new and very clean, the paperwork was fine, the same at drop off, all in all a 10 out 10 experience, highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use autoeurope but very disappointed on this occasion "
" The pickup was advertised as the airport but l had to walk to the office and drop off at the office and walk back to the airport. Very stroppy staff. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" as above "
" Initial car i was given was not fit for purpose, not safe and old. The company replaced it with a new model, only after i phoned in and complained. That kind of car should never be offered to customers. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Very straighforward experience "
" There was a delay in picking the car up and I went to get a coffee between signing all the paperwork and them findingnthe car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" I have used AutoEurope for many years and highly recommend them. "
" My contract was on a full to full fuel basis, but the fuel tank was almost empty. I questioned this and was told to bring it back the same, which is very difficult to do. Green Motion is right next to a filling station so there's no excuse for the car not being full. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The car rental puck up and drop is not on the airport and the walk from the airport to the pickup office is arduous and challenging since there is not even a pedestrian crossing to the pick up office. Fuel policy was not fulfilled as promised on the voucher . The car was in good condition though "
" The car rental office was not on airport and there was no safe pedestrian crossing to access the rental office . Walking from the airport to the rental office with all luggage soured the rental experience. The car was to be supplied with a full tank of fuel but was only supplied with ⅓ tank . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Very good "
" No problem it's just that there seems to be an assumption that you have damaged the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A positive experience "
" An over all positive experience but I wasn't expecting £1600 to be blocked from my bank account. The counter staff blocked less as I didn't have that much and do not have a credit card. This would make me think twice about using them again. Saying that, I had put the wrong arrival time but they were very accommodating and dealt with my booking. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very efficient hiring experience "
" I had an accident which required a replacement car. They handled this very well. I am now claiming on Autorefund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall the car rental worked well, apart from the wait to collect the car. "
" Location by the port is good. The staff were friendly and helpful, but there is only one booking-in terminal, so we had to wait an hour to collect our car, behind a queue of other customers. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When I collected the car, the employee actually removed funds from my Credit Card for the excess (more than 800 euros), and did not even apologized for what could have been a very costly mistake for me. Luckily another employee was there to sort it out and refund me. When I then got shown the car I paid for, I was given a very old Fiat Panda with scratches all over it, nearly 100.000 kms, which was pretty noisy when turning the steering wheel. We did not feel particularly safe driving on some of the hilly narrow Kefalonian roads to the point that we reduced our trips to a minimum. Quite a shame when you spend nearly £300 on a rental that advertise a better and newer car than the one we have been given. Whatever class you pay for, you never expect to be given such a low standard car. I am quite happy to provide pictures if you do so require. Worst of all, when I told the employee that I would like a different car, she was pretty aggressive telling me that she did not have any other car, which did not seem true at all. I did not even complain when she accidentally removed money from my card and she never apologized, and she had the cheek to give me attitude when I complained about the standard of car she provided to us. Not the best start of your holiday. Worst experience renting a car ever for us... "
" When I collected the car, the employee actually removed funds from my Credit Card for the excess (more than 800 euros), and did not even apologized for what could have been a very costly mistake for me. Luckily another employee was there to sort it out and refund me. When I then got shown the car I paid for, I was given a very old Fiat Panda with scratches all over it, nearly 100.000 kms, which was pretty noisy when turning the steering wheel. We did not feel particularly safe driving on some of the hilly narrow Kefalonian roads to the point that we reduced our trips to a minimum. Quite a shame when you spend nearly £300 on a rental that advertise a better and newer car than the one we have been given. Whatever class you pay for, you never expect to be given such a low standard car. I am quite happy to provide pictures if you do so require. Worst of all, when I told the employee that I would like a different car, she was pretty aggressive telling me that she did not have any other car, which did not seem true at all. I did not even complain when she accidentally removed money from my card and she never apologized, and she had the cheek to give me attitude when I complained about the standard of car she provided to us. Not the best start of your holiday. Worst experience renting a car ever for us... "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" all great! "
" excellent car, very well maintained, courteous employees, smooth service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing more to say - I can recommend this company. "
" A generally good experience. Friendly staff, good car, and everything went smoothly. It was NOT good that we were given the car with an empty fuel tank; we wasted half an hour filling up when we needed to get going. Much prefer to have a full tank and return it full. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Counter staff were wonderful but transport to airport could have been more regular Initially thought car was on airport site "
" Not made clear at time of booking that card are not at airport Surprised to travel 3 miles to depot "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" All went smoothly no major issues "
" Good rental - Car could have been newer. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" As above "
" The extra charges outlined to you only when you go to pick up the car leave a bad taste in your mouth - leaves a dishonest feel surrounding the transaction. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" For the cost of hiring a car for two weeks, I would have expected something better. For eg When I travel to Germany on business the hire car i get is always immaculate and looks like it just rolled out of the showroom "
" Polite and friendly staff. The person that showed us to the car even told me how to change gear! They put us in a different car due to the fact that ours was blocked in the car park. I would have thought they'd have been a bit a bit more organised. Car was a very scruffy, high mileage shed. Big lumps missing in the steering wheel, Electric window controls didn't work on drivers door, first and reverse difficult to engage. Good fuel efficiency though "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" We have booked from you a Nissan nv200, for 7 people with capacity of 2 big and 3 small luggages (we went with our family friends for a week holiday,not for a day seminar) but instead they gave us a fiat doplo with only 7 seats without space for even a small luggage (this is not similar to what we booked, even though she insisted it was). Moreover she was very unprofessional and ironic. UNBELIEVABLE!! "
" We have booked from you a Nissan nv200, for 7 people with capacity of 2 big and 3 small luggages (we went with our family friends for a week holiday,not for a day seminar) but instead they gave us a fiat doplo with only 7 seats without space for even a small luggage (this is not similar to what we booked, even though she insisted it was). Moreover she was very unprofessional and ironic. UNBELIEVABLE!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" As above "
" Overall very satisfied, the only slight gripe was that the car provided was not what I expected and was underpowered for the territory but this was ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As above "
" The main issue I have is the amount of excess £1400 charged to my credit card for two weeks as insurance protection for you. Hiring such a new car meant I was nervous of incurring a large damage bill. I was relieved to hand back the car. Also it was difficult to find a parking space somewhere on the street on return, there being no designated parking area. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Enjoyable. Great car. "
" Really enjoyed the car and the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good. "
" New car as advertised model. V friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience..upgraded from Micra to larger Peugeot. No problems. "
" Pleased with meet and greet service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleased with the service Auto Europe provided. No issues from start to finish "
" Very good, nice new car with no issues of any note. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Read previous comments I have posted in the past - simply put the aouteurope process is easy to use. It offers a good selection of vehicles at competative prices. Most importntly if there is something you are unsure of experienced/helpful staff are at the end of the phoneline. Why go anywhere else.... "
" If available I always hire a car through autoeurope as the service is always excellent and the price competative - why go any where else. My understanding has always been that was it best when picking up the vehivle to used the same card as was used with autoeurope. However, this occassion they insisted that a credit card be given - unfortunately I have always held a debit card and have never possesed a debit card! The only solution they offered to this problem was that I paid 210 euros to buy their extra insurance although I had already bought additional insurance through autoeurope! In the circumstances and after a long days travel I paid up - question is have I been 'scammed'!? Two quickies - the car tyre pressure warning light was on continually (not helpful) and the fuel 'full-to-full' policy was not observed (irksome). "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" You should make policies that are going to cost people extra money really clear before booking and payment! "
" I was disgusted at the attitude of the man at the counter he was so rude. I was upset at the fact i had to pay extra because the card i booked the car with wasn't accepted at the counter even though my husband doesn't own a credit card. We live in the same house and have the same bank account. Ridiculous!!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Happy! "
" Cheerful staff, which makes a change! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The problem when you do not book directly with the rental company is you never seem you get the car you have rented. We did not on this occasion and end up with a 4 or 5 year old car with nearly 100k on the clock. "
" Whilst they were as helpful as they could be, they did not have the type of car we rented available. The first car they provided us was old and pretty battered. They did replace, but again the car was 4 or 5 years old with nearly 100k on the clock. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I did that above. "
" I asked for a small modern Nissan Micra and was upgraded to a clapped out rattletrap of a Fiat Punto. There were so many scratches the man just laughed and said "bring it back without anything major missing!" Having said that , they knew their island. Roads aren't good and body scratches inevitable! We got back after 2 weeks and they were happy, we didn't break down and it was fine. ICorfu xx "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" Unhappy that such a small and unreputable agency was sold to me through autoeurope. Not the same as a proper rental agency. Old cars. Not professional. "
" Initially offered me a smaller car than what I booked. Then offered me a very old car with 120k on the clock. Then finally offered me the car I booked, but not in great shape, very basic (no parking sensors) and key buttons didn't work. Also, questionable practices going on vis a vis taking cash from customers rather than card payments. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The worst car hire I have ever had in 35 years or hiring cars "
" Terrible experience forced to buy extra insurance long wait to get the car very rude staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Whilst the booking process was fine, as per above I ordered 2 cars (party of 8) and paid for both through Auto Europe's site. When I arrived the Green Motion staff said this was not allowed and I would have to pay 270Euro even though we had 2 additional drivers to add to both of the cars (references UK4440273 and UK4440282). It is unacceptable that Auto Europe did not make clear that, for whatever reason, there would be significant additional charges even though they happily accepted my bookings and payments. A stressful start to the holiday and a disappointing additional expense that negated any benefit of using Auto Europe as a broker in any case. "
" Green Motion would not allow me to pick up both cars that had been ordered without an additional payment of 270Euro. As a party of 8 I ordered and paid for 2 cars through Auto Europe and they said they could not allow me to simply add both additional drivers I had with me. Whatever the problems that meant both cars were under my name it is unacceptable that a more economic solution could not be provided. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Seagulls car "
" Worst car I have seen on the road in years "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Very bad experience using Auto Europe this year in Malaga. We rented a car from Inter rent via Auto Europe - we ended up leaving our pre-paid rental after waiting an hour, with no prospect of actually getting the car we hired. Had to rent direct from Europcar. We wasted £48. No refund. AutoEurope do themselves no favours by continuing to offer inter-rents cars - they have deservedly poor reviews. Auto Europe should stop using poor performing car hire companies. "
" The car was quite marked with scratches when picked up. When returning the vehicle they pointed out a paint mark on the underneath aspect of the drivers wing mirror - I had had no incidents so I know I had not caused the damage. After some debate thy decided not to charge me, but given the state of the car when I picked it up it would have been very inappropriate. I would prefer to rent cars wthout significant body damage in the future. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" It was good experience with only a few problems mentioned above when collecting the car. "
" Overall a good experience though the booking was for 7am and the office opened around 7:40. The car had a lot of scratches all over but the staff didn`t mentioned anything about it. The fuel tank was marked on paperwork as being 3/4 but when I checked it was 1/4. When I went back to report the scratches, fuel and cleanliness of the car to the staff member the following were said to me: We know about the scratches. I thought the fuel was the way I marked it. Really? Is the car not clean? My previous experiences with Green Motion were amazing and that`s the only reason my rates are that high. I`m sure it was only one time experience like this and for sure I will book another car with Green Motion in future. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I have used Auto Europe on a number of occasions and will do so again in the future. "
" Green Motion staff were very good. The car was not as expected. It was a larger car, very old, worn with scuffs and damage to every panel. The air con worked great though. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Not good. "
" 86,000 Kms Audi A4. OK but key sticks in the car. Tried to inspect it at collection and was told it was an old car and not a problem. I don't think I should be getting a car that age for the price I paid. When I returned it they tried to charge me for a scrape which I had not done. Argued and they dropped it. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Good experience, quick and easy both collection and drop off, will definitely be using Green motion again :-) "
" Good experience, quick and easy both collection and drop off, will definitely be using Green motion again :-) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" always very good value "
" charged 25 euros for late pick up following flight delay (outside office hours?) Checked car in dark and several dents missed at time of collection. otherwise good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I book with Auto Europe regularly and have higher expectations than this rental. Next rental in USA October and looking at prices for Australia in January. "
" Car quite old. 35,000 km. Tyre pressure warning shown to staff, but they explained it happens all the time. No air in spare tyre! "Just call us if you have a problem". Off side front was severely under pressure after I checked later. Added air to both tyres. Pressure light remained on. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Which experience , with you or the hire company ? "
" In Manchester, a credit card is a must. In Heraklion, it isn't. They wanted an 800 euro block on my debit card but their LAN was dead so I paid cash to insure the risk. They then wanted a blank signed paper debit voucher for my debit card to cover even more risk. I protested at it being blank, especially after insuring the 800 euro risk. I think this was totally unnecessary and very unprofessional. The car was good. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above! "
" I currently have a complaint in regarding this hire which was initially submitted on the 29/06/18. Five emails later I am still yet to have a response!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" We had signed up for an excess insurance.. but green motion did not know any thing about it . "
" The condition of the car was not good . We drove around with 4 warning lights on . No idea what they were for the manual book was in Greek. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Would definitely use again- good value and excellent service "
" The most efficient and friendly car hire company I have used. Painless! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems and great service "
" Excellent service car ready on arrival and great location for pick up. Staff checked over car for damage prior to leaving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Original car provided poor, underpowered and AC didn't work. Took the car back after a few days and swapped car, much better and staff very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" No comment. Next door car rental was much much better! Had to get car from them. "
" Very rude staff at the desk. Never ever again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Your colleague in London was very helpful over the telephone when I called. He did warn me about Green Motion notorious commercial practices, and to some extent I was very surprised they were AutoEurope's partner of choice in Corfu... "
" My flight was delayed coming in from London. I called that same afternoon (green motion directly, and AutoEurope as well) to alert them and ensure the keep my car. I was told that my "rental was not guaranteed" and if I arrived 2 hours after my scheduled arrival, my car was not guaranteed, and they had the right to cancel tge whole booking with no compensation. This was a rather shocking comment which left me anxious for the rest of my journey. Upon arrival, as forewarned, my car had been given to someonelse (!), and I was charged an additional 100 Euros to upgrade to the next available car, plus 25 Euros penalty because I arrived after 8.30pm... these hidden costs left a bad taste in my mouth I must say, as I am a loyal customer of AutoEurope and have recommended your service to numerous friends. Had I booked with Europcar or Hertz, I might have paid 25% more initially, but the service would have been far greater, and in the end, the car hire would have cost me less... as a result, I will be more careful when booking with AutoEurope in the future, as I hold your company responsible for not CLEARLY outlining your rental partner's commercial policy (in case of a delayed arrival -beyond my control) BEFORE confirming the booking. This will explain why I demote your service from a 10/10 to a 5/10 - i.e. cheaper yes, but stressful too in case of unforseen circumstances and more expensive in the long run. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto-Europe is still my goto way to book the car rentals. "
" This is the second time I use Green Motion on Crete and the experience is still relaxed. Unfortunately, they dropped the 'get full, return full' policy and now you need to bother about how much fuel you have to bring back, therefore the score is lower this time. Still the price is better than the competitors. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See No 3 above. Would be good to receive feedback from you as you have my email address. "
" The car was not delivered to our hotel. We were picked up from the hotel and had to travel half way around the island to the airport to pick the car up. Surely it should have been delivered to us at the hotel. The rental car was ordered and paid for well in advance of our holiday! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" I would recommend. But please make it clear that they need a credit card, at the airport. "
" Didnt get the car that was promised. But everything was good. Nice staff at Corfu airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Its not the first time the excess refund has been very slow its nearly a month since the hire and still no refund. please sort this out, or its back to Holiday autos!!! "
" very slow at the counter on pick up. and still no sign of my card deposit refund!!! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" As a doorway to car hire for our holidays I usually find Auto Europe satisfactory. "
" This is our third time renting from the Zakynthos branch of Green Motion. The staff are friendly and efficient, the cars are clean and in good condition - particularly this most recent hire, when the car exceeded expectations. We visit Zakynthos quite frequently, and are likely to use Green Motion again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" just one person doing the paperwork so I had to wait nearly 2 hours before picking up my car.... Not something you want to do after a long flight seems it's not her fault as she kept saying "
" Collecting the car was horrendous with one young woman booking the vehicles, she left to customers at the office to come and collect us and take us back to the office as there were about six of us waiting it took me an hour and three quarters before I was able to collect my car. At over 78,000 miles it was fairly scratched indented had a problem with the power steering probably due to the battery unable to use the car phoned on Saturday several times didn't get a answer managed to get through on Sunday very difficult to arrange somebody to come out even though we were all told when booking the cars there was a 24-hour helpline . No one answered the phone on the Saturday.. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Please phone and credit my account "
" Would not give me car even though I paid and had a debit card and husband had his credit card Awaiting a phone call to credit my account "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very disappointed that Auto Europe said my reservation was fine and had been accepted, only to be met with huge additional charges on arrival. By which time it is too late to cancel the booking. Terrible customer service. "
" Terrible experience, very unhappy and will not be using Green Motion again. We made our reservation in advance and was told initially that the reservation may take a couple of days to be processed, then received an email saying our reservation had been accepted and all was fine. Arrived at the Green Motion desk after our flight then to be told that we would have to pay an extra 210 euros because the email was in my name and the credit card we used was my girlfriend's. We said this it is fine to name my girlfriend as the main driver and would also pay the additional driver cost if it helps as we only had my girlfriend's credit card. They said it was not possible and the only way to continue our booking was to pay 210 euros. Our entire original booking was only 150 euros! Find this unbelievable. How can you accept my reservation after 2 days of processing to then tell us at the arrival desk that the only way the reservation is valid is to pay an extra cost that more than DOUBLES the cost of the original booking? I expressed my dissatisfaction and requested to cancel the booking, to be told cancellations must be done 48 hours before arrival. This borders on blackmail. Obviously we had just arrived in Greece and would be stuck without a car. I am appalled at this level of customer service, your company obviously does not rely on repeat service. I will be sharing my review online. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
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" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We would happily consider using Auto Europe again, but would definitely not entertain nor recommend Green Motion for the reasons given above. "
" Unfortunately our experience was not good. On collection we found the front counter ladies rude and officious, with the young lady who checked the car refusing to mark down anything but big scratches and shouting at us repeatedly - as a result we took pictures of the vehicle damage to cover ourselves. The vehicle was old and damaged (86000 Ks), but seemed ok. However on 20 Jun, we pulled over to look at a view and as we stopped we heard a strange popping sound. On checking the car the front passenger side wing had dropped. Further investigation showed that the front bumper of the vehicle had obviously been damaged and fixed by fastening it in place with x 2 tie wraps - one of which had obviously snapped - hence the drop (photo's are available). It was obvious that if the remaining one snapped the whole front right bumper would drop and could cause a major accident. We returned the car the next day and after some discussion, a male employee there agreed that it was unsafe. It was changed for another car, but again the same lady was rude and abrupt, the car again was old and damaged (56000 Ks) but met our needs for the rest of the holiday. On drop off, there were no damage problems or issues identified, the car was signed back in and we were told that there would be no charges, but we again found the front counter staff (2 ladies) quite blunt and rude - they perhaps would benefit from attendance at a customer service course. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" Terrible hire company Green Motion. "
" Just awful from start to finish. Read the reviews on other websites.......I wish I had. This is no reflection on Auto Europe who I booked them through, I chose Green Motion as they were cheaper. Never again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall experience was very satisfactory - we have visited Crete via Chania Airport for the past 10 years including pre-booked Car Hire at the airport, using a number of different Car Hire organisations; Green Motion was close to the best! "
" Pleased with overall car hire including collection & return of vehicle. Staff at both collection & return were very professional and pleasant. Vehicle provided was in reasonably good match with chosen size/category and condition was also acceptable, especially given the very competitive pricing. Instruction provided for office 'pick-up' location could have been better e.g. simple sketch of 'Office' location relative to Airport Terminal (instead of 'Station Office in Car Rentals Area') would have been more helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Not sure in which way(s) the organisation is 'Green'..... Possibly a bit of a con? "
" The first car we drove away in had a poor gear box/clutch which made the car undriveable, and we returned the vehicle to the office and were provided with an alternative car which proved to be completely satisfactory. The staff were very much under pressure and the 'office' did not have air conditioning, so was extremely uncomfortable for customers and staff. The lady who dealt with us (Iris) was brilliant under difficult conditions. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worst car hire company we have ever used and we will never use again. "
" I decided to up grade the car when booking, the car we was given was an old Nissan Note, which was dirty, part of the rear brake light was missing, the boot made an awful noise when opening we couldn't properly check the car as all the lights went out in the airport and there was no fuel in the car, as we landed late we was directed to the nearest petrol stations which were closed and I am sure the staff knew that hence why it was empty so in the pitch black in an area we didn't know we had to find a petrol station! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Put this in your reviews "
" Car was uncleaned with rubbish in it, the passenger's sun visor had broken off. The car was scratched and dented. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 2
" As above "
" Staff where unfriendly and rude . Car was an old fiat panda not new Vw up as advertised . Asked for better one - refused stating was group one . "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Auto Europe was good, but how much influence you have over Green Motion is debateable. "
" 2 female staff overwhelmed by paperwork, average time to process a client was 25 mins which is too long for families with children. The Voucher could well include required info so at the airport the process is much quicker. I queued for over 1 hour and then there was a muddle over car keys adding another 30 mins. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Very disappointed with the vehicle supplied as not to the same standard as we ordered. The staff st Greenmotion were very friendly and helpful. "
" The vehicle we requested was a VW Passat as we required a large boot for 6 cases but when we collected the vehicle we were supplied a Skoda Kodiac which did not fit the cases and was not of the same quality and was a definite downgrade on the vehicle ordered. We were told it is the same category, but was definitely not and we would not have booked the Skoda. Very, very disappointed. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" As above. Good staff. Logistics good at Corfu airport. Old, scratched and stained car - given that we needed a 7 seater we had no choice but to accept this. "
" Staff all very friendly and efficient. Well placed office, and convenient pick up and drop off point for the car. The car itself was in poor condition. Virtually every body panel was already scratched. The trim on the hatchback was loose. The seats were all stained. This was the worst condition I have seen for a hire car. The only compensation was that we were less concerned about any further damage which would likely not have been noticed. As it was we were as careful with the car as we would have been with a new car. Mechanically it performed well, but overall the presentation standard was way below expected or reasonable. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" See 3 "
" Paid extra to upgrade to compact car and was given a fiat panda. Not even enough room for luggage. Having said that , the car was in good condition and drove well. Just disappointed having paid more for a bigger car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I did not know auto Europe were going to sub-contract me to another firm when I booked, but it could be that I just did not notice. "
" The car worked, even the windows. The interior was melted in places, had an odour, plastic inserts were falling away from door handles, boot lock, the passenger external door handle had to be manually pushed back down to close the door, the drivers overhead mirror was 25% unsilvered and when you shut a door, it made a clanking noise. Worst car I have every used in 40 years! Staff not interested in hearing my comments on return. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Nice people "
" A bit tricky to find office when arriving in Kalamata- no meet and greet?! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" As stated above, very insatisfied "
" I was not allowed to pick up the car. I understand I made a mistake, I thought my partners credit card would be sufficient, it wasn't. We were offered nothing, no chance to rebook under my partners name, just told no, get a refund from autoeurope. Since then, I have been told by auto Europe there will be no refund, not even of the insurance, or any of the days (it was a 5 day rental, I thought at least we'd be refunded some days and the insurance). From a company that states Customer Service as its main aim I find this ridiculous "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" All fine, but had to phone to chase email confirmation "
" Excellent customer service; stayed open late to receive late arrivals at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I feel my wife and I have been robbed. Car hire in other countries is far less than Greece. To pay the same as someone hiring one of their advertised vehicles is a disgrace. Is it legal to hire out a 17 year old vehicle in any country? I have photographic evidence of the condition of the vehicle. "
" Plane arrived late so charged more. Shown to car. Fiat Panda 54000 km on the clock. Paintwork scraped, scratched filthy. Bumpers bashed and missing towing blanks. No rear shelf in boot so no private storage. No Ariel on car. Seats worn and dirty. Carpet worn through in drivers seat well. Vehicle had clearly not been washed or cleaned properly. Despite assurance the aircon did not work. Car had clearly been in a rear end shunt. Rear door, bumper and number plate all out of alignment. Reversing up an incline caused the clutch to start burning. Didn't use reverse after that. Cost of hire approx. 230 Euros plus 25 for late arrival. Plate in boot of car shows year of registration as 2001! Happy? No! Why do I get the oldest car on the lot for the same price as the next person gets a new car? Outrageous way to conduct business. Deception if you look at their adverts! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" It feels like I was treated like a cash cow and Green motion wanted to get every last bit of cash out of me that they could. This was an awful way to start an otherwise fantastic holiday. I will not be using Auto Europe again "
" First of all finding the person to tell me where to go at the airport to wait for the transport to green motion was near impossible. After 40 minutes we did get the transport. Once at the the Green motion office I was given the hard sell for extra insurance that I had already purchased online. When I refused Green Motion then decided to find a "late fee" of £25 because they had to keep the office open for everyone turning up. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" I wont ever use green motion again and would recommend that nobody else does either. "
" We arrived later than expected due to having to circle the airport on the plane due top bad weather. We therefore could not inform Green motion. They then gave our car to somebody else and forced us to pay extra for an upgrade we did not want. They where also rude. When returning the car the service was also poor. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" I've been using Auto Europe for nearly twenty years so have no hesitation in recommending them. "
" The Green Motion staff at Kalamata airport were very friendly and efficient even when we highlighted a recent very negative report in the UK press about excessive charges for alleged damages. There was no such approach with this rental. My only gripe is that to get to the office you have to walk out of the airport area and drag suitcases across gravel which is not easy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" OK at booking. "
" Staff surly and initially not very helpful. Attendant seemed disappointed when car returned unmarked - she tried hard to find something. Car had done 85000km and showed it. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" Fine "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Green Motion are very competitive on price but you don't need to be in a hurry "
" Great value but the pick up driver to take us to the car was 10 minutes late. The car was fine and we left it back nearly 3 hours early which was just as well because it took 45 minutes for a driver to arrive to take us to the airport. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Vehicle hired was meant to be for four passengers , however it did not have sufficient power to carry four passengers up the steep hill approaching our villa . Rear passengers had to get out of the vehicle "
" Staff were friendly and efficient but vehicle provided was not suitable "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" The rating for you is mid way, and only because a couple of years or so I ago your agent in Lesvos provided us with the best car we have rented. "
" Car was tatty on arrival, lots of scratches all round, passenger door mirror floppy as obviously been damaged when the side had been scratched. The gear lever knob came off in my hand when I first got into the car, the staff sorted it. A couple of days later driving into the sun I went to put the sun visor down, there wasn't one, it had been broken. The staff were friendly and courteous however this was probably the worst condition car I have rented, and I rent cars probably 3-4 cars per year abroad. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" Car hire made easy "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You take my money and then send me off to a terrible company. You should be ashamed. Absolutely fuming with the car I had. We had plans to travel the island but couldn't due to the rubbish vehicle provided. The car hadn't had an official service for the last 70000km. "
" We were expecting a Hyundai I30 or similar but instead received a 2008 Nissan note which had not been officially serviced for more than 70000km. The airbag light was on and therefore a safety issue but there was no other alternative. If I knew I was paying so much for a piece of rubbish I would have gone elsewhere. TERRIBLE EXPERIENCE! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" Brilliant "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking. Booked before. "
" Hassle free. Short queue getting the car but went through every little scratch on the car before the car was handed over. Car had done plenty of kms but was fine. Return of the car was quick, although the loose licence plate was queried, which was not mentioned when picking up the car. I stated I had a photo of it from the pick up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" easy "
" good vehicle, good admin, easy booking, excellent staff at pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe side of things fine "
" Appalling - car was like a stolen vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Awful, staff were very unfriendly and didn't get the car I paid for.. "
" I paid extra for a Hyundai i30 and got a Fiat Punto instead. I paid an extra £50 for that car and ended up with a basic one instead, very frustrating. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
" very pleasant experience this time round with no hassle "
" very pleasant experience this time round with no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking process was okay "
" 1) We provided our flight details and an estimated arrival time of 20.30. Our flight was delayed by approx. 30 mins. When we reached the arrivals hall in the airport it took us 5 mins to find the Green Motion rep because I suspect he had temporarily left the area to attend to other customers. We were shuttled to the GM office about 10 mins from the airport. We were charged a late pick-up fee of EUR25 because we arrived at the GM office after their 'normal' closing time of 21.00. I think this is a little unfair. 2) Although the website provides a photo of a VW Passat for our rental group there was no evidence that they had any of those models. We were given a Toyota which had done more than 33k km. We expected better. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Very officiant service all the way "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problem with Auto Europe but I would not use Green Motion again. "
" Upgraded to a Nissan micra. Car was dented and scratched in many places and dirty. 800 Euro on credit card and not offered a way of reducing the liability. Still not received a final invoice. Not happy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" if auto Europe use companies like green motion I will be very wary of using you again "
" the car was an old beat up Astra which had central locking that packed in after one day and only had a very basic air con system that was either full on or full off. it broke down after a week. The only good part was the replacement car. why couldn't I have been given a decent car in the first place. when returning the car I was accused of lying when I told the attendant that the damage to the replacement car was there when it arrived luckily I managed to find the check sheet to prove I was right. I will never use this cowboy outfit again "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Reliable - Autoeurope were particularly helpful when my flight was delayed for 7 hours a couple of years ago. I will continue to use them in appreciation of their support at that time as well as the ease of use. "
" Friendly, fast and efficient. I have used green motion through Autoeurope before and will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not quite sure what is the distinction between Green Motion and Auto Europe "
" Staff were helpful, and check in and out was quick and easy. The car was older than I expected, over 90,000 kms on the clock, and felt a bit underpowered at times. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" See section 3 "
" Told that the car had no damage. It had done 82000 km and was peppered with scratches and diets. No remote central locking. Clutch virtually burnt out. Passenger wing mirror fell out a few days into the hire. Middle seat belt fastener disintegrated. Unfortunately we had travelled with our daughter who has severe learning and behaviour difficulties. After a long flight she was extremely agitated so we set off in the vehicle without undertaking the checks we usually take. Didn't do too many kilometres so decided to retain the vehicle as we didn't want the hassle of going back to the airport and complaining. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Very happy with my car hire friendly and efficient. "
" Very friendly and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Green Motion should not be recommended by your company they are clearly crooks, every customer in the office was unahappy, not a good way to start your holiday and extremely stressful. "
" We booked a Nissan Pulsa or Similar which was in the 3rd price catagory and an automatic costing extra, we arrived and the car was the size of a mini which we would not of fitted into, the car reserved for us they said was in the same category! after 1 hour of argueing and after a long already delayed journey we took the only other car available which was a Ford Fiesta Manual! This was not the equivlent vehicle to the one purchased, we would like a partial/full refund. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 2
" Also terrible experience. If my VISA debit is good enough to rent the car online, it should be good enough to allow me to complete the car rental on the ground. Many car companies can reserve a deposit on Visa Debit, but this was not the case of your partners. My extra insurance that I have purchased online at the time of booking has been wasted by me being forced to purchase a full local insurance. I will never use your site again. "
" terrible company. Tried and succeeded to get me insure the car fully ( i could not pick up the vehicle otherwise). Also, the Rodes office is NOT AT THE AIRPORT. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" I use Autoeurope extensively. I really expect to be considered a valued customer & anticipate good service from your partners. Very disapointed on this occasion. "
" I booked a VW Up which I expected to be relatively new & ended up with an old Fiat Panda with very poor headlights. Apparently I had no option except to upgrade which is not an option !! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" No issues, very nice island to drive around "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Was the cheapest company for the size of car i wanted. Friendly staff. Old battered car which is worrying when you come to return it, but turned was OK. I will feel happier when to 990 euros I paid as an excess deposit( I have insurance4hirecar cover) is repaid. "
" A dud battery was sorted out eventually after 6 phone calls. I kept being told to call back in 5 minutes to different numbers. Eventually I insisted that they rang me, which they did and came and replaced the battery. The car was also absolutely covered in scrahches and dents inside and out and I was worried they were going to try and charge me for some when I returned the car, but they didnt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Seem helpful in resolving the above issue. Lets hope I get my money back! "
" I was charged a collection fee of 25 euro at the airport that was not payable/already paid upon booking. Very unhelpful staff. Contacted Green Motion desk at my hotel to discuss. They were not interested in any discussion. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Overall good experience "
" Very efficient pick up and drop off with friendly staff who explained how the car operated and provided map plus emergency numbers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" My main concern is that the booking info didn't make it clear that I had to walk from the airport to the Green Motion building. Luckily I knew exactly where it was but for anyone who hadn't been to Klx before, it would have been stressful with no one from GM at the airport to meet & greet. "
" My main concern is that the booking info didn't make it clear that I had to walk from the airport to the Green Motion building. Luckily I knew exactly where it was but for anyone who hadn't been to Klx before, it would have been stressful with no one from GM at the airport to meet & greet. But this might well be Auto Europe's fault rather than GM's....... "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above "
" Waited along time to pick up vehicle, only one person on the desk.The weather was very wet and stormy that night the man checking the car pointed out marks on passenger side and wrote heavy rain on form vehicle inside looked ok but it was hard to tell because of rain.When we dropped off the car the guy checking the car pointed out driver's seat was marked and we're asked if we been in the sea and then driven the car we had not . After a little moaning he said plans cleared us .we felt a little let down by this and it left a bad feeling. I would think twice about using this company "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" Yes "
" The staff that were, working were not very efficient, especially the woman that was in the office, and there weren't enough staff anyway. We waited over an hour to get the car in the first place. And then the same thing happened booking it back in. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe is good value, just be aware of the actual rental companies. "
" When you pick up the car, be sure to keep the slip, also take pictures of the marked down damage. They tried to charge me for 3 old big marks on the car. Luckily I had pictures and the original slip to prove it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
" Auto Europe very good Green Motion not so "
" Said I must pay 9.5 Euros a day (2 week hire) because of my age 71 years old. When I asked them to show me that clause in the T & C's they eventually couldn't. Saying because you have a full licence we won't charge you and we will give you a free upgrade a Fiat Punto which appeared to have been through a war zone "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" staff were helpful, cars were rough and verging on unreliable! "
" first car was very tatty and scruffy, paintwork and bodywork very untidy! This was eventually swapped for another car halfway through holiday as the 'engine management light' came on. Second car was marginally better still very tatty but worked....just! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" As above "
" Hire car was (approx) 15 years old and looked and drived like it! (Nissan Micra circa 2003). I've never been given a rental car over 3 years old, this one had done nearly 100k. It didn't feel particularly safe for transporting my pregnant wife. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" very particular about existing scuffs on vehicle,would not like to have scratched or scuffed vehicle,get the impression they would charge readily "
" good value car hire,car in good condition although not a recent model,seemed well maintained,would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would have been good to have been told in advance that pick up was 10 minutes away from airport "
" The car hire pick up was a 10 minute drive from the airport. This wouldn't have been a problem if it wasn't that my credit card pin had locked and I needed an atm to unlock it. I ended up having to pay extra for insurance even though I had my own cover "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Not a big enough choice of cars "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" Booked an i30 or similar, ended up with a 10 year old Nissan Note with nearly 100,000 on the clock. Car in poor condition, shocking. Baby seat filthy...a complete disgrace. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Clear and concise instructions, all went smoothly. "
" Very helpful staff at Preveza airport. Thank you very much Brian. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe were ok it's the car hire company that are the problem. I will await your comments before I decide if I would recommend you to friends "
" On arrival we found green motion desk with ease. The problem started with our late arrival. I was informed that after 2 hours they assume no one will be coming and the car is then sent away. I was then told there was no car of that size available and would have to agree to a upgrade. I his was all done in a very off hand manner. With little choice I had to agree and paid a further €56 I was told the car was new and in perfect condition. Fourtnaly I had a good look round and found a number of issues with scratches and dints ( all photographed) these were reluctantly entered on the documentation. All this took time and was not the start we would have wished for We returned the car very early on Weds morning leaving the keys in a box as instructed. I am still to see if the deposit requested has been returned to credit card account. I have as a matter of course discussed my experience with my journalist neighbour who would like to write a feature "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" experience with auto europe is ok, but wit green motion definitely it is not. "
" At pick up we experienced a lot of pressure to make additional insurances. We didn't do this, as I never do and I am a good driver with 36 years driving without any accident. At return they found a bump on the underside of the car and made me pay € 420 for it. And I never caused this bump! I think it was already there but at pick up it was dark so I was unable to see the bump. I think it's a trick they try on every client that doesn't accept the extra insurances. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" Website booking process is simple and straight-forward. "
" They charged us 25 Euros extra when we arrived to collect the car. They said they charge extra after 9pm, which is not stated in the voucher nor in the terms and conditions. I'm still in contact with them trying to get my money back. Is there anything you can do to help? "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Everything was ok , small car is good for that roads in Corfu "
" Everything is ok , "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" They offer a great price and service once you get to their office nearby. "
" The office is not within the airport curtilage but nearby. No meet & greet so you have to walk along main road which has no pavement but when you get there, all is fine and a great price is offered for this slight downside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Best hire company we have used for a long time will definitely use again "
" The only downside was crossing the road to get to the office this time of year and knowing the airport it was OK but this is a main road and will soon be a very busy road . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really pressed to take out additional insurance-declined. Refused to take credit card for damage waiver guarantee, had to use cash. Then offered a vehicle which would have failed MOT in UK. Refused. Then offered VW Polo as advertised to be told that it was actually an upgrade. Gave it to us anyway - I think only to pleased to get rid of us ! No way would I use them again. "
" Car was dirty and lots of dents tank was not full office closed on return even though it was meant to be open "
" Perfect and really good price. Easy website & good customer service "
" Ok car supplied, but shabby and broken boot lock. Green motion were not at the airport to meet us and we had to call them and wait 30 mins in the heat of the day for them to arrive "
" Our flight was delayed by 9 hours and the staff stayed until after midnight to provide us with our cars "
" Good car, clean, fuel policy was fair (same-to-same) "
" I took out full insurance when I booked only to be charged another 4 Euros a day extra when I picked the car because things like undercarriage & tyres wouldn't be covered, it felt like I was being fleeced "
" Fast efficient service "
" We booked and paid for a 4 door Fiat Panda or similar. Green Motion had no such vehicle available and provided us with a two door cabriolet against our wishes. We put in petrol to the value of 50. The car was not clean and it became apparent that it had not been checked or serviced recently either. The car overheated and was believed to have a faulty thermostat. We were brought a replacement car - a very acceptable Fiat Punto 3/8 full of petrol, which we returned with a similar amount. When handing over the keys we requested reimbursement for the 50 of petrol but were told it was not company policy. Nor did we receive any apology for the inconvenience and the loss of a day whilst waiting for the replacement vehicle. "
" Green Motion have behaved dishonestly and without consideration for their customers. If they are prepared to make recompense within 14 days we will not share our experiences on social media, trip advisor etc. "
" Unfortunayely the car wasn't delivered with full tank as the contract says. We washed the car just befor returning it and took pictures. I can recommend AutoEurope "
" The car was dirty inside and out and on its last legs. It was also not the car that we booked. "
" The car was not in the best condition. The speedometer was not working nor the radio or locking system. However the staff were very pleasant and the cost was very low. "
" everything went fine until they wanted us to take out this extra insurance as they said we weren`t insured fully and we had to have 500 euros deposit held by them on our credit card in case we had an accident "
" everything went fine until they wanted us to take out this extra insurance as they said we weren`t insured fully and we had to have 500 euros deposit held by them on our credit card in case we had an accident "
" gig what it says on the b ox "
" all went smoothly with no fuss "