Auto Europe
- North America
- Central America
GREEN MOTION UK CUSTOMER REVIEWS
- 6.5
- 6.6
- 7.7
- 7.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
GREEN MOTION GREAT BRITAIN Car Rental Reviews
Average Rating for Green Motion :
BIRMINGHAM, GB - Reviewed by ALEXANDER - 11 September 2025
" Having been a long standing customer of yours, I am very disappointed that you put me in this situation. Secondly, the customer service team were NOT helpful with my problem at all. I have made an official request for a refund. If this is not actioned I will stop all my future business with AutoEurope. "
" Autoeurope gave me a rental agreement for 13:00 pick up at BHX airport. The office closed at 13:00! So when I arrived for my pick up a few minutes late (which is fair and very reasonable for an airport pick up) the office was closed. I could not get ahold of anyone and nobody had contacted me from GreenMotion to say they were closing. It is irresponsible from AutoEurope to set a rental agreement at the time closing! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 08 September 2025
" All good. "
" Very smooth from pickup to delivery. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PAUL - 03 September 2025
" n/a "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by ANGUS - 02 September 2025
" apart from the amex refusal, the car was dirty on the outside when we got it. But the handover was efficient and the return was good. The people are friendly and efficient. "
" disappointed they diidn;t take amex. As a result, even though I have loss insurance I had to pay £50 extra for indemnity as I only had a debit card. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by ASMA - 01 September 2025
" Too good "
" Too good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LEE - 01 September 2025
" Good value for money "
" Charged me a fuel penalty even though I left it back with more fuel than was in the car when I picked it up "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOHN - 28 August 2025
" Both Auto Europe. And Green Motion do not care about how they treat their customers. Made multiple complaints. Not once was listened to "
" Worse ever rental counter staff. Bullying and scamming clients - even though have used them multiple times over the last few years "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ABY - 27 August 2025
" Tried to upsell insurance and I saw a lot returning customers shouting and threatening to call the police "
" Tried to upsell insurance and I saw a lot returning customers shouting and threatening to call the police "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by IAN - 27 August 2025
" Yes, no issues "
" No issues good deal and worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BAN - 24 August 2025
" Offering an awful company like Green motion is bad. When I tried to complain about them to Auto Europe I was told that you could not help me and I had to complain directly to green motion "
" This was one of the worst experiences I've ever had, and I strongly advise avoiding this company. They provided me with a car that had a damaged tire, which I had to repair out of my own pocket and on my own time. The level of unprofessionalism was shocking, and the customer service was outright disrespectful. They clearly disregarded my safety and showed no respect for my time "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 23 August 2025
" See previous comments. It would be useful to advise transfer bus schedule and travel time on your/GM site. "
" Due to late travel schedule changes I arrived at Green Motion almost 4 hours early. I repeatedly tried to contact Green Motion by phone, but nobody answered. This issue was exacerbated by various voicemail messages stating the extension could not take messages as the mailbox was full. However the assistant at the busy GM office was EXCELLENT. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by EDWIN - 20 August 2025
" Everything went according to plan "
" Well organised and friendly helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SCOTT - 19 August 2025
" Shocking experience as Green Motion unable to complete contract and give car due to points on licence. Spoke to your customer services who said will not offer refund! Thievery "
" Contract not completed as no car received. Complaint to follow "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JAYAPRAKASH - 18 August 2025
" Tough, not customer friendly. Looks more of looting policy "
" There was a mistake from my end but it doesn't meet it should be penalised despite of having option to rectify. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by THOMAS - 18 August 2025
" No problem with auto Europe, but they should consider dropping green motion "
" My own hire car insurance did not cover green motion( the only company it does not!!) so had no choice but to pay their very expensive cover. Read their reviews, not good if any problem. I had no problem but will never use them again. Also car very far from airport. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STUART - 17 August 2025
" No problem with Auto Europe except it should be specified about the shuttle with Green Motion. Basically the shuttle is useless and you have to pay for it. "
" Shuttle service is a joke. Once an hour, you have to pay for it and it goes round all the hotels before it gets to the Holiday Inn where Green Motion is. Had to get a taxi from T5 that cost £24.50 to pick the car up. Counter staff were fine, but it was a slow process. When I returned the car the agent tried to sting me for damage on the car that was there when I collected it (a tiny scuff on the bumper). Luckily I had picture taken at collection. Green Motion would probably be OK if you were not a rush, and willing to take out their expensive insurance. They have a reputation for stinging people for damage that was on the car when you collect it. Very minor, almost invisible damage. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GABRIEL - 16 August 2025
" As mentioned in point 3. "
" I only had to queue a bit when picking up the car, and the explanation of the additional insurance cover that they were pushing me to get was not that clear to start with but soon a more senior member of staff clarified things for me. Other than that, it was a wonderful experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATHRYN - 13 August 2025
" I think the latest time I could request pick up on your website was 11pm whereas it was clear to me that 11:30 was most likely. I would have liked to know that at that time the shuttles are only every half hour because I just missed one and was worried that Green Motion would have closed at midnight and I'd be stranded. Everything worked out, I got there at 2 mins to midnight but felt bad that I kept the guys beyond the end of their shift and it was stressful "
" Pick up was excellent, drop off was good but took longer as quite a lot of people were there at the same time. The only reason I wouldn't wholeheartedly give them a "10 - I'd definitely book again" is because the shuttle bus to/from the Novotel is less frequent than to the car rental village "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDRÉ - 13 August 2025
" Auto Europe gave me a cheaper quote than other companies which is why I booked through them. However, need to check the information for picking up the car as the shuttle bus went from a different stand from what was indicated in the booking information. "
" The bus information was incorrect; it went from a different place and we were able to get a different bus on the way back. When I went to collect the car, I was offered an upgrade but declined as it was considerably more than I had paid. Then I was told the car I had booked hadn't been returned yet so would have to wait. Other companies normally immediately give an upgrade in this situation. After waiting for quite a while, I was given a new car which had arrived the previous day but hadn't been put into the system. Why this wasn't done before is a mystery, likewise, I could/should have been given the 'upgrade' they offered, which is the experience I have had with other companies. The return took ages too as there are not enough staff working and the two on the desk take care of pick up and returns, unlike other companies I have used. Main positive was the price which was quite a bit lower than other companies but will certainly take into account my experience this time round to decide whether to use Green Motion again. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CHAU YIN - 12 August 2025
" Pls remove Green Motion from your website. Pls see reviews on trust pilot regarding their practice. Thanks "
" Be very careful if considering this company. Read their Trustpilot reviews before booking -- you'll find many reports of false damage claims, delays, and high insurance costs. Their practices have also been reported in The Guardian: https://www.theguardian.com/money/2017/jan/22/green-motion-car-rental-took-2500-fuel-mixup-no-evidence In my case, they falsely claimed I caused a scratch that was already there. They even insisted the scratch was "fresh" when my photo evidence suggested otherwise. I was told to sign a form to release my deposit, but it turned out my signature was placed on a document admitting liability for the damage. Based on my experience and numerous similar reviews, I strongly recommend avoiding this company at all costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LINDA - 11 August 2025
" I had responses to my complaints but no resolution for the fact that I had not understood you were a 3rd party booking company and I have lost my money on a car I never took - I gave it straight back on the same day and never left the location . "
" I would not recommend them at all. The £1505 excess was ridiculous - they then wanted £400 or £700 to reduce that. This was not clear before booking. I have paid £70 with another company to reduce excess from £350 so I would use them instead . I did not take the car and lost £122 - it took over a week for them to cancel the £1505 they took in my credit card and I chased that repeatedly . No one in the Green motion office collecting cars was happy but they were foreign. tourists with little option but to pay - all I heard around me was dissatisfaction "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by EBRAHIM - 10 August 2025
" Car could be cleaner "
" Interior was very dirty plus one tyre low pressure had to fo garage to inflate "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by NICHOLAS - 09 August 2025
" Terrible experience, very stressful "
" The car was old and full of problems. More importantly they charged me for fictitious tire damaged. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LUKE PAUL - 08 August 2025
" The rental went by just fine, Green Motion seem like a smaller company but still gave us a good quality car for a very affordable price. "
" Good overall - a bit of pressure to buy insurance from them at the counter but otherwise the rental experience was good and the car was in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JUSTIN - 07 August 2025
" Service and options not as good as used to be. No rewards or deals for long term customers "
" Pick up was the worst I've experienced in many years. V rude. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by DAVID - 04 August 2025
" Very easy to use. "
" This company should carry a health warning. They are all about offering a cheap headline deal ad then trying to extract whatever they can to make up for it. The final straw was being charged (still in dispute) £96 for a valet for a few dog hairs in the boot. Having got photographic evidence that a 3 minute hoover sorted the issue I await the full return of my deposit. There was a lot of pressurised selling going on at the reception to take insurance and unlimited mileage packages and the unfriendliness and way in which the check in person handled the situation was appalling. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by NIGEL - 01 August 2025
" I have emailed Auto Europe, as I am unimpressed with their service. Please see below what I have said to them: The PICK UP instructions are incorrect. This resulted in a distressing experience for my disabled fellow passenger. Can you please advise why this has not been updated? Green Motion advised that they requested this over a year ago. Also, can you please advise exactly where during your booking process I was advised that I would need to hold a credit card in my name before confirming the booking. "
" Excellent customer service provided at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 01 August 2025
" Get what you pay for I guess! "
" Wrong sized car, compensation only offered when bigger vehicle was what I needed. Car was in poor condition and child seats were filthy bordering on a health hazard! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by BABU - 25 July 2025
" very poor experience as I had paid early cancellation fees as exyra while booking the car and was not refunded "
" green motion team were good at the service provided. AUTOEUROPE services are very poor and the returns policies are not clear. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by ALAN - 23 July 2025
" Straightforward "
" No frills efficient - did a good job "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ANTHONY - 22 July 2025
" Very disappointed would never use this company again as they are liars "
" Long waiting time to collect vehicles. False information given and mis led which resulted in losing £350 .... They are very good at deceiving you and taking money off you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEVIN - 21 July 2025
" A busy office but a patient and sensitive staff who realise that individuals are tired from travelling and treat them accordingly. "
" An excellent company to deal with - their staff are knowledgeable and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 20 July 2025
" Dreadful scam feel to the whole experience. Having already paid Auto Europe to cover the excess on the insurance, I was told at the Green Motion desk that what I'd paid for didn't actually do anything to the excess, but simply meant I could put in a claim and maybe get the excess back if any claim was made. In other words, a totally misleading sales ploy to take money off me for nothing. I then spent another £300 with GM to actually cover off the excess, rather than the pointless rip-off you guys inflicted on me. If I could be bothered, I'd report AE for false advertising and misselling. As it is, I can't be bothered, so I'll just make sure to never use you cowboys again. "
" The GM guys were pretty helpful, given the misleading circumstances created by Auto Europe "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by MALCOLM - 16 July 2025
" All dine on line, have only spoken to customer service once, a little of As yet had NO repply to my issues "
" Custermer service in arruval good, but when there was a prblem silence. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 14 July 2025
" Very good service and easy to use "
" I have used Green Motion several times and my only complaints are the level of the block on the credit card and it can take two weeks to get the card cleared. Despite GM protestations it is they do are responsible not the banks. Other providers take 2 days to clear the card. that "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ADRIAN - 14 July 2025
" Excellent service as usual "
" The hotel hoppa service is terrible a dedicated shuttle would be much better "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ALISON - 13 July 2025
" Had to purchase extra full insurance when had already sorted my own out as they would not accept my card for the deposit. Car hire ended being expensive "
" Long que and wait time to collect car "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAIN - 12 July 2025
" Nous sommes globalement satisfaits ( très bon état du véhicule / personnel très cordial ) hormis côté délais, avec une grosse perte de temps puisque l'agence est mal indiquée et éloignée de l'aéroport . (De plus , à l'aéroport , nous avons été dans un 1er temps mal informés et on nous a donné une fausse information ). Un bus/ navette seulement toutes les 1/2 h pour rejoindre l'agence . 2h , c'est trop long pour récupérer une voiture déjà réservée en ligne . "
" Véhicule très récent . Employés très sympathiques , notamment Shan , très souriant, qui s'est occcupé de notre dossier . Points faibles : difficultés à rejoindre l'agence , très mal indiquée à l 'aéroport , avec formalités assez longues pour une réservation déjà effectuée en ligne. Grosse perte de temps à chercher puis attendre les navettes qui sont peu nombreuses . Il nous a fallu 2 h entre notre arrivée à l'aéroport et la remise des clés , ce qui est très très long . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PATRICK - 12 July 2025
" Staff where great but taking £1505 without reason is despicable "
" Car returned all in order but they just took the deposit from credit card £1505 for no reason. That is 6 weeks ago. Thieves. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTIAN - 10 July 2025
" All good "
" A good experience with Autoeurope and the provider, GreenMotion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CAROLINE - 06 July 2025
" Professional and friendly service "
" Professional and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARK - 05 July 2025
" The voucher contained incorrect information for finding Green Motion at Edinburgh Airport meaning a delay in picking up the vehicle. This needs correcting. "
" Pick up was hampered by not remembering card PIN of driver. Would not accept spouse card regardless of it being an evidenced joint account. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LAURENCE - 30 June 2025
" See above & in addition The GM Office location at the HOLIDAY INN( IMO ) is not in a VERY SAFE area !!. We were not comfortable there at all !!! . "
" THE CAR WAS NOT THERE FOR US ,REFERED TO A 4HOUR WINDOW FOR COLLECTION THEY HAD 12 NOON FOR PICK UP OF THE CAR MY FLIGHT ARRIVAL DETAILS STATED ONNMY BOOKING 17.45 PM WE ARRIVED AT 6 PM GOT THE 1st AVAILABLE SHUTTLE BUS THAT TOOK 35 MINS TO GET TO THE GREEN MOTION OFFICE ONLY TO BE TOLD THE CAR WAS NO LONGER AVAILABLE (THEY OFFERED AN UPGRADED CAR ) FOR £50 PER DAY PLUS INSURANCE SUPPLIMENT OF £82 POUNDS DUE TO TIME RESTRAINTS N GETTING TO OUR DESTINATION WE RELUCTANTLY ACCEPTED "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by VERNON - 27 June 2025
" All past experiences have been great. It was only this most recent hire that I was disappointed with. "
" I had selected a large estate car for boot space and passenger space for comfort. I received a small run down suv. I should of paid less for what I got. I paid £60 less when I selected a medium car and got a small suv. I even upgraded to a bigger suv for £20 and that was still cheaper than what I paid for. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by KATALIN - 25 June 2025
" I requested a different car arrival and they were super helpful in accommodating my request. Both the pick up and drop off was very efficient. "
" Very helpful team, great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAKESH - 18 June 2025
" Good check in service "
" Car was dirty, parked under a tree/hedge "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by PETER - 15 June 2025
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Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 09 June 2025
" It is a small point, but I found it preferable to see quotations including the amount to cover recovery of excess charges at the outset. As it is currently set up, the quotation is misleading because the excess coverage has to be set up after you've decided upon the rental and only at the point when you are making the booking. "
" Location was rather more remote from the airport than I expected. However, the staff was extremely helpful, throughout the rental period, including an incident with a punctured tyre. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANNE - 08 June 2025
" Too high deposit "
" The only complaint I have is the fuel policy like for like (quarter tank) instead of full to full which is much easier. In fact I left the car with more fuel than when I picked it up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GEOFFREY - 08 June 2025
" No issues, smooth experience from booking to available information pre pick up, you did what you said you would do and provide. "
" Overall experience was great and desk staff were vey helpful. Only issue really was the speed of getting to the desk for pick up but it would not stop me using them again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by PETER - 02 June 2025
" The pick up and drop off was seamless and I'd definitely book again with Green motion "
" Staff punctual and extremely helpful and courteous. Car was fantastic in all aspects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 27 May 2025
" Staff efficient and friendly. Fuel policy is cheaper than garage. Would not take AMEX card "
" A bit of a walk from the airport in the rain. Would not take AMEX card "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by ADELE - 23 May 2025
" Wonderful and helpful staff "
" Chris was amazing!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRIS - 21 May 2025
" Good price just need quicker check out. Why not process it all upfront this would work for repeat customers. "
" Car was fine and drop off excellent but waiting time at collection a little frustrating. People in front processed very slowly although we were processed very quickly (we opted for the full excess). "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by JOHN - 18 May 2025
" Very efficient however let down by always changing the car to a different type from that offered in the agreement. "
" Car I selected was VW golf or equivalent. I have rented a number of times and it is always a Nissan Juke. Please therefore an advertiser as a VW golf. I do not like the Nissan juke, you have an obligation to provide the car that you are offering in the agreement. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by SHAKIR - 18 May 2025
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Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARY - 17 May 2025
" I'm happy with everything, but I now need to see if AutoEurope's insurance is any good. I took out full coverage, and will need it as there was something up with the car tyres when I returned it. I'm waiting to hear back from the insurance since I emailed a question to them 5 days ago. "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by DEREK - 12 May 2025
" Terrible experience which they blamed auto Europe for as they could not supply a vehicle ordered with same terms and conditions "
" The car I ordered was not available No car was offered at the same price and I had to leave with no vehicle hired.The condor tried to give me another vehicle at twice the price with no deposit required.i rejected this and left .Please refund my monies.Derek Crooks "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SANDY - 12 May 2025
" Great company, because of the staff. "
" Their staff are an absolute delight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JOHN - 06 May 2025
" Bought insurance which was deemed useless by Green Mlotion "
" Reception obviously miffed as booking was not direct "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 04 May 2025
" Generally good "
" Getting the car and drop off took a bit longer than I was wxpecting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CRAIG - 03 May 2025
" Leaves a bitter taste with expenditure twice what was originally budgeted for. Only plus point was that I enjoyed driving the vehicle, but with hind sight could have managed much cheaper on public transport. "
" Booked & paid online in advance as my thinking it was a good deal. On arrival ended up paying twice as much as the car booked wasn't available and could only take a more recent model with unlimited mileage. Granted, I accepted but overall feel let down with whole process which cost twice my original budget. Disappointed. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALEEM - 01 May 2025
" Last time i booked vehicle it was good experience. But this time it was awful with Green motion. "
" I had booked an intermediate SUV, but was only offered a compact SUV upon arrival. To get the vehicle I originally reserved, I was asked to pay an additional £10 per day. This experience was very disappointing. It seems the staff are trained to upsell and pressure customers into paying more than agreed, which feels manipulative and unfair. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JAMES - 01 May 2025
" Good deal "
" 3 problems. 1 Despite clearing the car I have to wait 10-20 days for them to return my £1050 deposit. 2. The car deflation warning light came on after about 5 miles and I had to find a garage to inflate the tyres. 3. They didn't send my car documents until I requested them a day after picking up the car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PETER - 30 April 2025
" Not bad just didn't like the blocking of my card, trying to sell me insurance I already had..30 min wait for the shuttle bus "
" Too far from the airport..Tried to push extra insurance even though I already bought it from Auto Europe as a result booked my card for 1500 pounds which I'm still waiting for a refund "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by THOMAS - 23 April 2025
" An absolute sham. They are trying to to scam money from consumers. "
" We were charged for damage we did not do it was a pin size dent on the panel beside the passenger foot well. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by SALVATORE - 17 April 2025
" Overall a good value for money. "
" No complaints at all however I would like to make 2 comments: 1):No toilet facilities for customers at the Green Motion. 2): On your voucher the instruction to catch the bus for Green Motion need to be updated as they are for the wrong bus bay and customers end up going back and forward which is not ideal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LINDSEY - 16 April 2025
" As above "
" It wasn't clear from the booking that there would be a 30 minute wait to get picked up and taken to an off site car location to pick up the car. I only had the booking for a few hours in total - turns out some of that would have been wasted waiting around for pickup. I understand why this might be cheap, but the waiting time needs to be made a lot clearer for customers "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by DAVID - 14 April 2025
" Very easy and will be using again. "
" Fantastic staff, good car and all very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCO - 10 April 2025
" As I said I felt scammed and robbed of 144£. I would avoid green montion and auto europe at all costs after this experience "
" The company charge an extra 144£ because I did not have. a credit card with me, they would not accept any of my debit card or my company credit card. This never happened before with any of other suppliers that I used with you and I used many. A total scam not sure why you have this supplier in your list, they are a total scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NEWCASTLE, GB - Reviewed by MARK - 05 April 2025
" I've been using auto Europe for years and has always been a good experience. I will continue to use AE but will never use green motion again. "
" My experience with green motion was appalling. I have rented cars a lot, for travel abroad mostly and have generally had good to excellent experiences. On this occasion I was 60 min late to collect the car. I was informed the car was no longer there and that they had another car of the same class but it was £140 more to pay! Man on the counter was rude and had a take it or leave it attitude. Also lots of damage on the car that had not been recorded so no doubt I would have been charged for that upon my return had a not checked in advance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JOHN RUSSELL - 03 April 2025
" To be avoided at all costs - you DON'T receive what you choose and it is most definitely NOT based at the airport as advertised. Both Auto Europe and GreenMotion did not adhere to the contract, be very careful with these companies. Not to be trusted at all costs. "
" Probably the worst experience of a car hire company in my life but this is due to Auto Europe as I had selected my filters on the website but on arrival NONE of these were known (or were being ignored) by the hire company. I have to say the staff were very polite but were working with a system and process that was just BROKEN! 'Based at the airport' was listed and the main reason i chose this company.... Couldn't be more further from the truth or from the airport! Pick up with a full tank.... The opposite again, pick up empty (YES!! Actually on red!!) and deliver the same, not an option i went for but again, not adhering to the contract in what i chose on the filters! Collection and drop off = shambles and will NEVER go anywhere near either of your companies again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by MARTIN - 02 April 2025
" Always a great deal and the guys are really helpful. "
" Excellent service but don't get caught our by the change of address, they are at new premises. Remember this for a perfect service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 31 March 2025
" Very disappointed with Green Motion. Location also not ideal as bus transfer is only every half hour and it took about 45 mins back to Terminal - should warm customers to allow sufficient time for this "
" Upon return of vehicle which I considered to be same condition as pick-up, the Green Motion rep pointed out a very tiny crack on the windscreen and they deducted my credit card deposit and advised they would replace screen and refund me the difference. Crack not visible on pick up as the car had just been washed and the screen was covered in water droplets. Advised me to make an insurance claim. My view is the tiny crack was existing at the start but hidden by water droplets so very unfair treatment. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by ROBERT - 30 March 2025
" The people were a bit abrupt. We were given an "upgrade" to a larger car. I would have preferred a smaller car. The fuel policy was not from full to full as I was expecting. Had to guess how much fuel to add when the car was returned. "
" Had to wait 25 minutes for pick up from Arivals. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DARREN - 30 March 2025
" A good experience "
" Actually very good - better than I was expecting for an off-site car hire. Very easy to get to and great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 28 March 2025
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 26 March 2025
" All went well with no problems "
" Pleasant staff. Sorted a minor problem very efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HOWARD - 25 March 2025
" I have always been extremely happy with using Auto Europe for many years but please don't allow Green Motion to advertise their cars as 'Pick Up Full, Return Full' if they don't mean it. "
" Although my booking was on a 'Pick Up Full, Return Full' basis, Green Motion don't apparently have that policy. Consequently, the car was on absolute zero when we picked it up. Leaving Manchester Airport you are almost immediately onto motorways and I didn't want to do that on an empty tank! So, we spent at least half an hour or more searching for a petrol station to put our minds at rest. Not happy with that experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LOUIS DANIEL - 24 March 2025
" No issues with auro europe to note. "
" Did not receive the type of vehicle booked. Ordered a small SUV, received a hatchback. Vehicle was very good but not what was ordered, bearing in mind they had two months notice! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GRANT - 17 March 2025
" Very good Staff v helpful Issue as above with the deposit "
" All really good but the returnable deposit is still pending on my credit card It took 5 mins to take the money it's now been more than 3 days to return it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIODRAG - 15 March 2025
" Very good! "
" Overall very good, bus shuttle can be up to 30 min wait. Counter stuff seems to be new and over time will get faster "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATT - 09 February 2025
" Green motion are a complete scam "
" Shouldn't be on your website. They are a scam company in a shed next to a closed down hotel housing asylum seekers. Ended up paying an extra 150 pounds in fees for insurance because they couldn't charge my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
EDINBURGH, GB - Reviewed by BARRY - 03 February 2025
" No issues experienced when booking "
" Staff were very helpful and check in / drop off had no issues at all. I was also able to pre pay my fuel balance before leaving the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILIP - 31 January 2025
" Great little motor for the 2 weeks "
" Great service and price. Perfect for the 2 weeks we had it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TRACY - 29 January 2025
" See above. As well as contacting green motion 8 also contacted yourselves - same outcome. Basically told that your company just took the booking and cannot help me in any way. Very disappointing "
" My flight was delayed so I contacted green motion from overseas to explain I would be late and potentially not get to them before they closed at 10pm. I was told I could not have a refund nor was I able to rebook the vehicle free of charge to collect the next day (staying at a local hotel at my expense). The operator was unsympathetic and not willing to remain open for an extra 30 minutes. I will never use this booking platform again and will ensure that my family and friends know all about the services provided, or rather not provided. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JAMES - 24 January 2025
" I would have given Auto Europe higher marks except the I read all the information I need to collect the car and it does not match with what Green Motion actually need and it was just by luck I had for example a bill showing my proof of address and they also wantedmy national insurance number "
" Good company and cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by RANDALL - 23 January 2025
" I had a wonderful experience "
" Wonderful company to work with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREA - 22 January 2025
" Not sure you should have Green Motion as one of your providers ! "
" Green Motion have moved to new premises in a Regus building. They are very difficult to find. No signage and the offices are tucked away in the back of the building. The staff are great but the location is horrible. There is NO customer service via telephone. The options are all recorded messages. I even opted for the 'I had an Accident' option - it was an answerphone and nobody returned my call. Good job I wasn't in an accident. The car had no petrol in - like Zero miles and we had to limp to the local petrol station - not good after a Red Eye from USA !! This is the 2nd time I have used them but I won't be using them ever again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ABDULLAH - 20 January 2025
" All good service, thanks. "
" They are efficient, good service The car wasn't clean enough but weather wasn't suitable for cleaning. Snow and ice were on ground. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by JESSICA - 20 January 2025
" I didn't even get the car. My partner was putting the deposit on his card which wasn't allowed. Tried to change the driver couldn't do it. Tried to get at least the extra protection I paid for couldn't do it. "
" I didn't even get the car. My partner was putting the deposit on his card which wasn't allowed. Tried to change the driver couldn't do it. Tried to get at least the extra protection I paid for couldn't do it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ANTHONY - 17 January 2025
" I have just re-booked a car with Green Motion for the coming week "
" Very plesent staff and lead to a fast and painless collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DONALD - 06 January 2025
" All good. the The rental had a 400 mile limit, and we only used 150 mile for the duration of this hire. Does this mean we have 250 miles in the bank? "
" Directions to the pick up point at Edinburgh/Waverley were not very clear. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by GARRETT - 06 January 2025
" thumbs up "
" friendly helpful And efficient staff, hire car first class condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 06 January 2025
" The on line booking price is a con trick. You lied about the actual price of the booking - such mal-practice will only last so long before you go out of business. And deservedly so. Goodbye "
" Green motion as such was a normal standard car rental experience. The booking through auto Europe was the issue. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by JEREMY - 02 January 2025
" Ending up paying so much more than advertised. "
" The non acceptance of French credit card (visa cards) forced me to pay an extra insurance that more than doubled the overall price. I never had this problem with other rental companies. I'll never use it again. Its almost a scam forcing extra insurance on people "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ELAINE - 21 December 2024
" Excellent value "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NATER AUGUSTO - 19 December 2024
" I have never seen bad service like this. The car I reserved was not given to me, the place to pick up the car is difficult to access... "
" I have never seen bad service like this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by DAVID - 09 December 2024
" The booking process and everything else worked great as usual. "
" Generally good but I had a problem and found it impossible to contact them. Still waiting for customer services to get back to me (even though it is now too late). Phone says to email which I did on the 28th as I couldn't drive the car and wanted to change the driver. Eventually had to drive with a bad knee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 01 December 2024
" Very good "
" Very good overall all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by SEAN - 29 November 2024
" Good customer service. Explained everything in detail. Upgraded car at a great price. I will definitely be a returning customer. "
" Great service and price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by BRYN - 25 November 2024
" Horrible I felt scammed "
" I feel like I was scammed . The pick up shuttle was fine the person helpful . At the depot they said I could not use any of my 3 cards to pay the deposit . On the front part of the voucher it refers to a security deposit secured by credit card . It does NOT there stipulate the restrictive nature of the cards used by green motion for deposit . It is in the small print on one of the 5 or 6 pages . They said the only option was to pay an extra £45 per day / ( nearly £200 extra ) using the cards they would not accept for deposit . I phoned your customer service who simply told me I should have read every single bit of the terms and conditions . They agreed it was not clear on the main page of the voucher . I then hired a car from hertz for very much less than green motion additionally asked for , and not much more than I had paid to you for 4 days £63 . I believe it is a scam you should not be using green motion "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOSEPH - 24 November 2024
" Dreadful company to deal with. Never again! "
" As usual, charging for damage that existed when vehicle was collected just to increase their revenue. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARGARET - 23 November 2024
" Happy with Auto Europe. Good prices. "
" Had to take Hoppa to GM office, took 30 minutes because bus stopped at several hotels beforehand. Hotel now houses migrants. Inside of windscreen was smeared and made driving into the sun difficult. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SIGRIN - 22 November 2024
" All of the above that I have responded in question 3. You sold me a complete dud from what was requested. The fact that I asked for an airport pick up, but got a rental 40 minutes from the airport with a courtesy bus service that only went hourly. I paid you for a waiver of the excess which was not worth the paper it was written on. Its a very poor show on your side, and will actively tell anyone and everyone never to use your company again or Green Motion. Strangely enough I met a Hertz courtesy bus driver at the airport who was so helpful and went out of his way to provide assistance to me when no one could help me find where I needed to go from the terminal to get the car. This gentleman, certainly sealed the deal for me to use Hertz next time "
" Green Motion is 40 minutes from the airport terminal, with a courtesy bus ride which is only hourly to get to the pick up point. I then spent over an hour waiting to see one of the two counter staff there were three people ahead of me. I was then told I had to pay another 30 GBP a day to Green Motion to waive the excess as the extra insurance I took from you for was nul and void. So I spent over 300GBP which is outrageous for a Peugeot 308 for a 5 day rental. When I eventually got the paperwork done, I had to walk in the dark to the back of the hotel not a pleasant experience in a rather dodgy area to get the car. Here I was told by the counterstaff that the car was at the car wash and I would need to wait a further 20 minutes. Eventually I was given the keys with no explanations from staff of how anything works. It was a dimly lit car park, so it was too dark to do my usual video walk around the car to check for scraps bumps etc which I always do for my own piece of mind, and I was told by the staff all was ok and not to worry! When I came to drop it off, It was like the third degree with an indepth look at eveything in and on the car, which was a complete contrast from the pick up. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
BIRMINGHAM, GB - Reviewed by MICHELLE - 17 November 2024
" See above "
" Easy pick up and drop off. Will use again. Did have to replace battery in key card though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by DAWN - 11 November 2024
" Good experience. "
" Car was in good condition and clean. Collecting the car took far too long and was hard work. Returning the car was good. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MAURICE - 11 November 2024
" See above "
" Charged £307 for what they said was a small dent in wing that I said was impossible to see "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SERINE - 08 November 2024
" I have not even imagined a car rental process could be this seamless, efficient and pleasant. We were thoroughly impressed. If only other airports/counters could be this easy... "
" Absolutely impressed. Best deal, efficiently run office by professional and kind gentlemen. Nothing to fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by WIJENAYAKA ARACHCHILAGE HASITH - 05 November 2024
" Very bad they are thieves. "
" Very very bad experience with unprofessional staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by CAROL - 03 November 2024
" Easy to book and understand what is required. "
" Great location to the airport and the courtesy transport to and fro from car hire site. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 02 November 2024
" Wouldn't use green motion again to be honest. "
" Bus service from stansted airport to pick up location at Novotel only every 30 mins, lots of waiting about. Paperwork at pick up arduous. Confusing and hard sell on insurance options. Insurance was extremely expensive. Drop off office only opens at 0600 which is strange and awkward for an international airport which starts flights around 0500. Hire car office isn't in the hire car village at stansted. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 02 November 2024
" See above comments- I don't know if it's an AutoEurope issue or Green Motion, but it need to be resolved. I'm happy to be contacted for more information/ detail of the experience, but only to improve this. I don't want crap excuses. I haven't take it further, but if I haven't heard back by 8 Nov, I'll have to contact various networks to get the message out to avoid other people having this unacceptable treatment. "
" You need to be clearer on whether you will hire a car to someone BEFORE they arrive to collect the car! It was only on arrival I was told members of the Armed Forces cannot hire the cars. There was no proper explanation. The assistance to resolve the situation was poor, to the point of just wanting me out of the way. The situation was only resolved because I made it clear I wasn't going elsewhere until I had another vehicle arranged, which the office was not prepared to help with. A call to their director was what enabled the hire to go ahead. However, as the director is not the underwriter, I'm I sure how this was allowed. Yes, I got a car, but it was not a pleasant experience, and the discrimination towards members of the Armed Forces using your services for personal use is unacceptable. When I have spoken tonpeople, they have been horrified, woth many saying we should be given a discount, not to be barred from your services. A quick Google search shows that GreenMotion were offering Armed agorces discount a few years ago. So what has changed?? "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANNETTE - 01 November 2024
" Disgraceful. Stressful. Unacceptable. "
" Firstly we didn't have the car we booked available . Upgrade was not acceptable. We wasn't in a position to take an electric car. Manger wouldn't front to deal with very very unhappy customer and left it to the desk staff to sort out. Who was unable or willing to compromise. After flying all the way from the other side of the world , and needed a phone to discuss with company we booked car through. Green motion would not help at all. After 1 hr of arguing. We where finally gave a car .it was very stressful unnecessary. And left all parties very upset and disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LUTON, GB - Reviewed by DAVID - 18 October 2024
" Overall very happy. "
" Did what it said on the tin! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by RUPA - 17 October 2024
" Green motion cars did not offer me a refund when my flight was delayed and I was unable to collect the car. Instead, the next day they offered me a different car which was £200 more expensive (which I declined). I'm really unhappy with my experience. "
" My flight was delayed and the rental car office closed and no one would wait for use to collect the car. In all my experience renting cars someone has always remained back when a flight is delayed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by ROBERT - 17 October 2024
" I was pleased with Autu Europe but would not use Green Motion ever again "
" the staff are poorly trained and just did not interact or seemed to care if you used their services "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CHERYL - 07 October 2024
" Booking with Autoeurope was easy. However I had a query about having a foreign licence and a UK credit card and was told that I couldn't rent the car. I then called Green Motion, and was told that was untrue and that they often have people in my situation. "
" The pick up and drop off were easy, the staff were nice. There was a little hiccup with my documents, not on my part, but that turned out ok in the end. It's a ten minute walk from the airport and easy to find. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by SAMUEL - 06 October 2024
" All in all a good experience. Car had only done 7k miles, clean and return was even easier than pick up. Would use again next time in Manchester. "
" Pick up at Manchester Airport T1 was OK and even collection from new temporary location worked well. Really no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DEREK - 05 October 2024
" I seen some negative reviews but I suppose there is no pleasing some people or some may not conform to Ts and Cs. From my perspective, positive experience from everyone I dealt with in Green Motion. "
" I seen some negative reviews but I suppose there is no pleasing some people or some may not conform to Ts and Cs. From my perspective, positive experience from everyone I dealt with in Green Motion. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JACINTHA - 05 October 2024
" The excess insurance was quite expensive and did not cover everything. "
" There was nobody at the car rental when I tried to drop tge car at Stansted Airport at 6am as agreed. After 40 minute wait I handed the key to hotel reception. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - 29 September 2024
" See above. "
" I had to wait 45 mins at the airport for the shuttle bus. When I complained I was given no explanation and no apology. Member of staff who served me was very unfriendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by BARRY - 29 September 2024
" All was fine apart from the drop off at Heathrow. The green motion Heathrow drop off location is the old holiday inn which is currently used as an asylum seeker hotel. When we returned our car we had a wait for 30 minutes for the shuttle on a cold wet evening outside. There were a lot of sketchy people hanging around. The shuttle went around all the hotels and the driver locked us on the bus while he had a break . In total it took 70 minutes to get from the green motion location to the airport terminal, we almost missed our flight. "
" All was fine apart from the drop off at Heathrow. The green motion Heathrow drop off location is the old holiday inn which is currently used as an asylum seeker hotel. When we returned our car we had a wait for 30 minutes for the shuttle on a cold wet evening outside. There were a lot of sketchy people hanging around. The shuttle went around all the hotels and the driver locked us on the bus while he had a break . In total it took 70 minutes to get from the green motion location to the airport terminal, we almost missed our flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 27 September 2024
" A very easy booking process online, voucher by email and offers an excess waiver for just a little more on the rental which we took but never had to use thankfully, but I think it's definitely worth it for peace of mind. "
" Everything from start to finish was perfect. I did not have an account set up when I arrived but the agent quickly sorted that out and created one for my. I was even given a free upgrade to an automatic and that was very much appreciated with the traffic in London and the South East. The drop off was super fast, and we were shuttled to the airport within a very short time. The times were not peak times so I would imagine it gets a lot busier then. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IAN - 27 September 2024
" Very unpleasant, please communicate to tell me if this is the usual way for your company to do business? "
" I added my flight number but the times were wrong and flight was delayed. When I went to pick up my car the person who served me said my car was gone because the order was cancelled, I did not have the hire car and had to pay £60 for another car! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by PHILIP - 25 September 2024
" Please see my comments above. "
" Disappointingly, my plane was late and I arrived at Green Motion Glasgow Airport at 8.02pm, but they had already closed at 8pm. Whilst I got a car (a different one to my booking) on the the following day, I was still out of pocket for £40 for 2 taxi fares leaving and returning to the Green Motion office. The big issue is that whilst I supplied AutoEurope my phone, email and flight details, Green Motion said that AutoEurope had not passed that information on to them so they did not know my plane was late or, even if they did, they did not have my contact details. I am surprised to hear that AutoEurope do not supply such details to Green Motion as that would be important information for them to monitor the arrival of a customer or whether they need to stay open longer to be able to provide the rental car. This seems to be a major flaw in the booking system that needs rectified, I'd appreciate your feedback on this issue. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SAMUEL - 25 September 2024
" Awful - don't use "
" They closed before we could pick up our car as our flight was delayed. No refund and no notice "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by FALLON - 21 September 2024
" After a phoned query, Auto Europe advised that there was a cap of ukp129.99 on additional driver fee. Green Motion said there was no cap, so we ended up paying ukp250 for the additional driver. I reckon Auto Europe should pay for the difference. The vehicle provided (Citroen C3) was one of the worst i have ever rented. "
" Large queue on arrival. Otherwise ok. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JARED - 20 September 2024
" As above, mainly that the counter staff were efficient, friendly and professional and quick to sort out my rental and return. "
" Nice car and good price to rent. Counter staff amazing, very friendly and quick to get me on my way and check over on return. Will be using you guys again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 20 September 2024
" If there is a positive outcome to this email - feedback form, then I would happily give an 8, 9 or 10 for the Auto Europe recommendation, but as it stands, I was simply disappointed with the outcome, and annoyed at myself for not being thorough enough. Kind regards, Mark "
" I did not have a very good experience for this car hire. I must say that this is partially my fault, as I did not notice that Green Motion closes at 8pm. I thought I had booked 8pm as my pick up time, but it defaulted to 7pm due to the 8pm closure I'm assuming. Therefore, when my flight was delayed I was unable to make it to Green Motion until 8:30pm to find that it was closed and all in darkness. I did try and call before paying for a taxi to get me there, but nobody answered. Again this is probably due to them closing at 8pm. However, this left me stranded at Heathrow airport, so I decided that it would be best to continue with my booking and just pick the car up first thing in the morning. So I partially slept at Heathrow arrivals until Thursday morning, when I headed back to Green Motion to pick up my car rental. I arrived about 6:45 am, and was told that because I didn't collect my car the night before, my booking may have been cancelled, as I was more than four hours late. I did question this and ask that surely the four hours must be whilst you are open? I am only 45 minutes or an hour and 45 minutes late from a 7pm collection. I was told that my booking had been cancelled but that he was able to retrieve it, however, my car was longer available anymore. I asked how this was possible and that it should surely still be in the parking lot at 6:45. He said it wasn't and that I would have to pay an upgrade fee to get the car. I agreed as I had to get to Nottingham for a funeral and this was my only chance. Finally, I was then offered insurance. I said that I had already paid for insurance with Auto Europe and showed him the booking form, however, I was told that this was no longer valid as this was for my previous booking. I said, but I thought you had retrieved that booking, but this was now for a different car so my insurance wasn't valid and that I needed to take out there's instead. Again I agreed and I was charged another £60 for insurance. I can't help thinking that this wasn't really fair and that I was being taken advantage of. I didn't receive any money back, as they took the money from my initial booking and then I ended up paying another £135 over double what I had paid for my upgraded Toyota Yaris Cross, which didn't really feel like an upgrade. To finish, the drop off was smooth. the man on the counter was dealing with a customer, but he offered me the opportunity to just drop the car off and give him the keys if I was happy with that. I agreed and handed over the keys and received the confirmation paper work later on. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by TROY - 19 September 2024
" Served by Chris at the Stansted branch ,very helpful ,thankyou. "
" Great service ,have used Green Motion a few times and have always been pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUDITH - 19 September 2024
" 10/10. Top service, great customer experience. "
" Efficient staff who were pleasant to deal with. Having already booked with them before I was on their system and this speeded up at checkin. Great car - an upgrade to what I had booked. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PETER - 18 September 2024
" More signage would have been helpful as they had just moved premises "
" Another pleasant experience booking with these guys "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by GILLIAN - 17 September 2024
" No issues at all with Autoeurope they are a great company and I would use them again. However,I would NOT use green motion and would strongly advise everyone never to use them. The reviews on trust pilot are negative and true! "
" Would highly recommend that autoeurope never deals with this company they are crooks, rude and horrible staff. Pressured into taking insurance as I was advised that i didnt have insurance although I was certain I had taken it out with Autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFFREY - 17 September 2024
" Well done! "
" Excellent service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 16 September 2024
" see above "
" Location is poor for LHR. bus too slow. Car was not what I ordered, and car was in poor condition "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by ADRIAN - 11 September 2024
" We booked using our debit card which was accepted online however once we arrived we were told that the debit card was not acceptable and we would need to pay another $1100 for the 3 days or lose our deposit!! AutoEurope should NOT have accepted our debit card. Other people were in this situation at the same time and were crying at the desk. This needs to be rectified!!! People are either left in limbo, are forced to find alternate transport or are forced to pay so much more than expected. This is NOT ACCEPTABLE. This was a VERY STRESSFUL EXPERIENCE. "
" The staff member we dealt with at Green motion was very friendly and eventually tried to assist us with the issues listed below. Other people we saw at the desk weren't so fortunate. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JONATHAN - 10 September 2024
" As above "
" Car dirty, showing warning lights, unexplained charges made against my card since rental "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
BRISTOL, GB - Reviewed by SUSAN - 10 September 2024
" There was a problem 1 hour after I collected the car. The help and advise I received was excellent. Polite friendly staff "
" Helpful and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by IMRE - 04 September 2024
" Easy to use and good value for money. "
" It was simple and fast. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - 03 September 2024
" This recommendation may change depending on how Auto-Europe manage my complaint and request for a refund I am about to send in now that the rental period has finished. "
" They cancelled the booking as we were late getting to the collection office which is not easy to get to and the telephone number provided to inform them did not get me to a human to inform them what had happened. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STEVEN - 03 September 2024
" Completely overshadowed by being called a liar and aggressive abuse received from the manager at the Edinburgh airport office. "
" The manager of the Edinburgh Airport office was extremely rude, unprofessional and lacked integrity. The short interaction when returning the vehicle is about the worst customer service I have experienced in 53 years anywhere in the world. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 03 September 2024
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GEMMA - 02 September 2024
" Terrible "
" USELESS COMPANY "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by STEVEN - 02 September 2024
" Decent little company, slightly off airport but did run a shuttle every so often. "
" All good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 02 September 2024
" Heres why we will recommend all our friends and family to never use Auto Europe. 1. Please do NOT describe that the car is available IN airport. No it wasnt. there was ONE shuttle bus PER HOUR. A considerable inconvenience after and before long complex flights. 2. Travel instructions for arriving at green motion were NOT provided by Auto Europe. We had to make MULTIPLE (international) CALLS to get information. 3. Documentation for hiring the car was also incorrect. We wasted a lot of time at the Green mMotion counter because of Auto Europe's misleading description of the documentation required. We could have provided it if we had known beforehand. So no thanks for that. "
" Green Motion... fine, professional and courteous. Happy to use again, any time. Auto Europe... misleading, incorrect information on ALL levels. Deleting bookmarks. Will never use again. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by THOMAS - 30 August 2024
" I feel like I've been conned. Auto Europe need to more closely vet their partners. "
" I have many complaints. When we arrived after a long journey the counter staff was incredibly clown like but we persevered with his 'welcome performance'. We were then informed that we needed to use a credit card to put down the deposit. I have never owned a credit card nor intend to. I hire cars 4-5 times a year from various suppliers and I've never been asked for a credit card before. I informed the green motion colleague that I had more than enough money on my debit card to pay the deposit but this wasn't entertained. My original booking was circa £220. The counter staff informed me that they could 'help us out' by allowing us to pay the insurance in full and he quoted £570! This is criminal. We were so disgusted that we hired a SIXT car (who accept DEBIT CARDs) on the spot. This added another hour to our trip and left us significantly more out of pocket. Half an hour after leaving the green motion cabin I received an email to say any refund had been rejected. A truly horrible, frustrating and expensive experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by RYAN - 29 August 2024
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BIRMINGHAM, GB - Reviewed by JOAN - 26 August 2024
" I can't recommend you while you trade with Greenmotion but maybe you are ok otherwise. You were very efficient with ou booking but!! "
" They were very friendly counter staff when we collected car, rather slow and asked alot of questions which we realised when we brought car back that there was a reason for this. They watched all the photos we took and of course we didn't take only a few of windscreen so they found chips on it which I know we didn't do while we had the car. They got very awkward with us and we had no choice but to pay. I wouldn't recommend them to anyone as I feel they were the closest thing to gangsters I've met. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RAJESH - 25 August 2024
" Worst service in world. I gave up never rent car. Check picture quality of car. Dissaster......... Never go to Green Motion. They did not credit my payment. I spent £200 to hire car from different companny / location. Never took car from Green Motion. I have to complain to Ponsumer Protection Beauro. Feel like there is no rules and regulation or law and order in United Kingdom or England. Worst experience in my liife. There is no option for picture, otherwise I would have posted picture of reality from Green Motion. "
" Worst service in world. I gave up never rent car. Check picture quality of car. Dissaster......... Never go to Green Motion. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GREGG - 24 August 2024
" Process was simple and easy. "
" Pick up took a bit of time as there were several customers and only 2 agents doing the check-in admin. I asked for Heathrow pickup and assumed it would be at the airport terminal without the need for a bus. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 22 August 2024
" Fhb "
" Their staff stole my property from the car during return check in. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by DAVID - 22 August 2024
" All good and excellent value and service "
" Everything explained clearly on arrival . Handy to get to with shuttle bus. Drop off , simple check round for damage and that was it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALISON - 22 August 2024
" As above. Need to speed up the process, so slow, over an hour before we could get the car paperwork sorted. "
" Need to answer the phone when you call. Clearer instructions on where they are located. Speed of picking up the car extremely slow, so much paperwork to go through. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by WARREN - 21 August 2024
" several phone calls and emails and still no reply, wonder if this will prompt you to reply to customer enquiries "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SALLY - 20 August 2024
" As above "
" Very disappointed. Charged an extra £180 just because we don't own a credit card. That means it was £250 to hire a car for 3 days. Appalling value for money. A real rip off. Which is a shame because the staff member was lovely and the car condition was great. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 20 August 2024
" Nice guys, shame the car wasn't clean "
" The car had not been valeted and the only way it would be classified as similar to a golf would be in physical size "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by KENNETH - 20 August 2024
" Nightmare.. "
" Nightmare. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by FELICITY - 19 August 2024
" Faultless "
" Cannot fault from booking to dropping off, very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 19 August 2024
" Missed bus to airport due to slow drop off "
" Great pick up "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KARIM - 17 August 2024
" No thing to say. "
" I was given a different car than the one have booked. The car has had issue with one of tyres loosing pressure. I first declined taking the car but I was not given alternative option. I called their breakdown and they were not helpful then point8ng me to kick fit to get it repaired at my own expense. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RICHARD - 17 August 2024
" I have used Auto Europe faithfully for many years and had successful car hires at many destinations.... BUT never before have I been let down like this !!! Their late arrival terms are not clear and di not show clearly what action a customer should take when delayed. I ASAP called/ emailed the supplier (3.45 that day) - they responded 4DAYS LATER!!! The Auto Europe site match/ allocated supplier system to my provided times & flight No. details should have allowed for off site / bus travel at Gatwick and also have been capable of avoiding or WARNING ME or stopping me using any suppliers with strict closure terms as the air passenger industry is prone to delays- no service aligned to air travel should have strict closures- especially if Auto Europe's computer matching system actually directs customers to use a specific local service provider- EVEN WHEN THE FLIGHT NO. /TIMES ARE TOO CLOSE OR AT RISK OF MISSING THE TIMES OF THAT SUPPLIER's OFFICE CLOSURE!! I am still furious!!! "
" We had a car hire reservation booked and scheduled through Auto Europe for THURSDAY 1st August 2024, with my estimated car pick up from 6.30pm which included an Auto Europe service provider/Car rental company called 'Green Motion' ....booked as usual through Auto Europe for my wife and I to collect a car (including added insurance cover) through your rental services at Gatwick Nth Terminal. Once I had booked and got my Voucher (as always, and I read those things) I looked up the terms as I noted the Green Motion (GM) office was located off- airport, and saw we would need to get to a shuttle bus to Green Motion to collect the car.....I also noted with some concern that Green Motion offices close at 7.00pm!... However, I saw that GM / AE clearly apply a late pick up charge of £35.00... and it also states that in the case of an 'out of hours arrival' GM/AE "apply the extra £35.00 fee but that would be included in the fee being charged" ....so on this basis and with my very positive long term opinion of AE from many past car rental bookings; I assumed our contracted / location & pick up times through AE and their partner suppler were flexible enough to manage any potential delayed/ late flights –which are of course are common these days.....so I felt all seemed fair enough. On Thursday 1st August in Biarritz, due to poor weather conditions over London, the EasyJet aircraft was late arriving at Biarritz and we were therefore warned we would be delayed 1 hour taking off at Biarritz airport. I called Green Motion to alert them of a likely late arrival but could not find any way to leave a message...(answer phone? or reference to email.). But I got one voice answer message which gave an email as contact: www.greenmotion.co.uk So I emailed GM at 16.43 French time (3.43pm GMT) to alert them to our delay and ask about a late pick up. SEE ATTACHED/BELOW COPY OF EMAIL The aircraft was delayed again in air due to more storms over Gatwick and landed 2 hours later than scheduled at 20.10 GMT Once through customs I called GM as the guidance notes state; and followed the auto instructions to go to Bus Stop 12. The message stated that they "cannot pick up right now.....but please send a text and GM would call back as soon as possible". However: a) BEFORE THE FLIGHT: No email reply from Green Motion was received from my 3.43pm email message (none since either!). b) No call back from GM followed my various calls, V/M messages and emails. c) On my several calls to Green Motion no message stated that the office was closed.... but a message did say "please text name & details of booking and we will call you back ASAP". d) No contact whatsoever was received even after 30 minutes of my wife and I waiting at Bus Stop 12. e) No contact, no call no emails have arrived to date (it is now 12.31 SUNDAY 4th August ). So, we had no service. No car (as had been scheduled) and no explanation of why Auto Europe/Green Motion could not provide the Car Hire service as contracted through Auto Europe. I called and contacted Auto Europe 9.30am (GMT) on Friday 2nd August and talked to Marlene who suggested I call Green Motion and ask them the question of why no reply or statement was provided to us/ Marlene then suggested we "should have called Auto Europe" if we were going to be delayed!! Where in the notes or Voucher does it tell you to do this?!! She also mentioned that... as I did not have the flexible cover that AE now promote (covers you for late flights etc;) she could not act on the problem at that time. So I said if I had seen or been shown that flexible cover service (at 72 years old) I would certainly have purchased it!! I HAVE NEVER EVER SEEN THAT SERVICE OFFERED when reserving a car on AE site...IN ALL THE YEARS OF USING AUTO EUROPE!! Our only alternative: This loss of vehicle and total lack of any service or correspondence meant that My wife and I were anxious, disappointed and physically exhausted; and with no reply or explanation of what if anything was happening with our AE reserved rental car service, by 8.45pm we gave up and returned to the Terminal and booked a taxi from Gatwick to Newbury at a cost of £220.00 and finally arrived home at 11.24pm. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by DEREK - 15 August 2024
" I had no problems when booking with Auto Europe but on visiting Green Motion' my experience then turned in to a nightmare. "
" I was informed that my credit card was rejected 3 times even though my credit limit was £2400 and balance at zero. A card that I have used many times when hiring cars. I used the card in a cash machine the following day and it worked perfectly well. I was told I could use a debit card ; however, I had to take their insurance at a cost of £720 even though I bought my insurance through Auto Europe at the time of booking the hire car. I was also told that the booking was soon to expire off the system if I didn't make a decision and take their cover. By this time I had been in the Green Motion' 3 hrs and had no alternative but to accept their insurance. The bank (Santander) who I have my credit card with stated that it wasn't the fault of the bank even though on the day of hire 19th Aug 2024 there was a global IT outage that they said did not affect chip/pin card transactions. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MICHAEL - 15 August 2024
" Happy days. "
" No hassle, freindly staff just what you need from a car rental service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARTIN - 13 August 2024
" Very pleased with car & it performed well. Happy to use Green motion again. "
" No problems except the car had been damaged but recorded on collection. Car drove well & very pleased with it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEPHEN - 12 August 2024
" 100% perfect "
" Superb, absolutely excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 11 August 2024
" No problems "
" Very friendly staff. Off Airport by they have their own shuttle taxi you call for on demand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 08 August 2024
" Always book with Auto Europe never had any problems except for my last booking "
" Took out extra car excess with Auto Europa was told by Green Motion I was not covered by my policy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STEPHEN - 08 August 2024
" Excellent price and car ordered was the same model provided with an unasked for upgrade to automatic "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EILEEN - 08 August 2024
" I've been using and recommending Auto Europe for years. Always the best value for hire cars. "
" Very pleased with our car, we'd booked a manual but got an automatic. We arrived just as a thunderstorm and torrential rain hit so pleased that we had auto windscreen wipers and headlights. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 06 August 2024
" Smooth hire process - no issues "
" Smooth hire process - no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KIA CHENG - 04 August 2024
" See 3 above. "
" Was alleged that some new scratches were found on returning and made to sign a payment of GBP400 for the "damage". They might have been there when I took over the car. I had not taken any photo when I took over the car because of this minor nature. I dispute this allegation and had stopped my bank from paying. Kindly let me have your confirmation that you can help in this dispute. thank you. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by MARK - 03 August 2024
" Overall good experience and sure everyone will be sorted out eventually but left us very short of funds this month. "
" This was a much better experience with Green Motion than I previously had. Staff were very friendly and helpful, not pushy with upselling this time however information about return of deposit and further payment taken for damage was not accurate "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAUN - 02 August 2024
" All the information was on the voucher why did I have to write this all down again for them to enter on paperwork. All you should of needed to do was verify my documents. "
" Pick up was the worst I have ever experienced no paperwork done scanner and printer did not work member of staff (Valter) had no idea what he was doing. Over 1hr to do paperwork. Why!!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by SIMON - 31 July 2024
" Easy to use site, no problem with Auto Europe "
" Green Motion refused to accept my French Visa card was a credit card; they said it was a debit card. They wouldn't let me have the car until I paid £76 (more than I paid for the rental) to reduce the excess from £1500 to £400, either of which I can authorise with PIN. They said it was to protect me from having £1500 debited from my account in the event of a problem. I am pretty sure this is a scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LYNN - 30 July 2024
" Great deal on car and Green Motion looked after me so well "
" Great service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 30 July 2024
" Very pleased "
" Very pleased with the service I received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DARREN - 29 July 2024
" Good price, easy to book and car was good too "
" They were very good, good rental at a very good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRETT - 29 July 2024
" Like I already said on previous emails not happy "
" Would never book through yourselves nor green motion again robbing bastards "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by LINDSAY - 27 July 2024
" Easy online booking system, good communication and a good car. My personal experience was fantastic. Thank you so much! "
" An absolute pleasure dealing with Ritz, however I'm very glad I took out the option of full excess cover from AutoEurope. The car was excellent, pick up and drop off were straightforward (if you read the small print it helps) and I would use them again. Their reviews online are quite scathing, so I'd definitely advise taking the Excess cover from AutoEurope. To do so with Green Motion seriously increased the price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by LIAM - 25 July 2024
" Terrible "
" The service with this rental company was shocking taking £1500 and not putting it back on your card for up to 30 days post off hire, charging add-on premiums for everything at ridiculous prices and I mean rip off. I was actually scared to drive the vehicle. The Staff were arsey, difficult and not professional. Car was meant to be a vw or similar. A Citroen c3 Aircross they thought was an upgrade!!! I would never use this company again Collection staff were fine "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISON - 25 July 2024
" Exceptionally poor from start to finish with largely rude, unhelpful staff seeking signatures without opportunity to review the car and signatures without explanation or showing what is being signed. When pointed out not considered an issue! No directions to shuttle /bus which itself was a joke. Allegedly hourly service which I did not see on the website and having arrived with hrs to waste ended up hiring a taxi as bus delayed with alternate terminal one full. So sad an experience and such a contrast to our recent experience with Alamo in the USA. "
" Exceptionally poor from start to finish with largely rude, unhelpful staff seeking signatures without opportunity to review the car and signatures without explanation or showing what is being signed. When pointed out not considered an issue! No directions to shuttle /bus which itself was a joke. Allegedly hourly service which I did not see on the website and having arrived with hrs to waste ended up hiring a taxi as bus delayed with alternate terminal one full. So sad an experience and such a contrast to our recent experience with Alamo in the USA. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 24 July 2024
" Shocking. Customer service is bad. "
" Shocking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SHANE - 23 July 2024
" All OK but my credit card was refused so I had to pay £200 for extra insurance which I didn't need. My card had just bought me a coffee so I know it was working. It felt like a scam. "
" All OK but my credit card was refused so I had to pay £200 for extra insurance which I didn't need. My card had just bought me a coffee so I know it was working. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by REBECCA - 22 July 2024
" Ok service but more information required re pick up/ drop back re shuttle runs etc "
" There should be advanced instructions that the car hire is out side the airport and you have to get a shuttle bus. Also you have to wait 45 minutes to get the bus to take you to the airport from green motion or they charge you £6.00. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by STEPHEN - 22 July 2024
" Overall the experience was very good for us. We were delayed by 1 hour 40mins so we almost arrived after closing time at 6pm. The pick up driver said that if we were going to be late he would stay behind and process us which was welcome news. "
" At the airport entrance hall I called Green Motion as it was a pick up (transport to the depot). The transport was waiting at the designated pick up point then we were driven to the depot and as no other clients were in attendance processing was rather quick. The car was definitely an upgrade on the car that was chosen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PATRICK - 21 July 2024
" Hassle free "
" Hassle free and drop off was a breeze, special shout out to Emre who dealt with me, very friendly and helpful "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RAYMOND - 19 July 2024
" Apart from the issue with the hire company credit card blocking a substantial deposit for an unbelievable 30 days and a bit of a wait to collect the car ( in fairness it was busy) the pick up and drop off from the airport was seamless "
" Not at all happy that after purchasing full comprehensive insurance through a third party ( yourselves) that Green Motion will still block a substantial deposit on a credit card for an unbelievable 30 days "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by MARTIN - 18 July 2024
" Once we found the car hire site everything went smoothly, but they did try to sell us extra insurance. Luckily I remembered that we had already paid for additional coverage via the website. "
" Not easy to find as no signs at the airport to indicate where the pickup is. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by RICHARD - 17 July 2024
" Great "
" Really positive. Staff friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARGUERITE - 16 July 2024
" Dreadful company, such rude staff. Car was filthy, so hard to find shuttle bus in airport, could not get through on telephone - never again! "
" Dreadful company, such rude staff "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by OMAR - 14 July 2024
" This is a FRAUD company. We got to the location and they said the car we booked will not be insured for me to drive on my license. I booked with enterprise rental couple of weeks back with no issues. I have proof available. Please refund asap. Kind regards, Omar "
" This is a FRAUD company. We got to the location and they said the car we booked will not be insured for me to drive on my license. I booked with enterprise rental couple of weeks back with no issues. I have proof available. Please refund asap. Kind regards, Omar "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TIMOTHY - 12 July 2024
" Website suggested that car hire pick up was in airport - totally misleading. "
" Office is nowhere near the terminal - only one bus per hour. Cost more than £60 in taxis to and from office "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANN-MARIE - 12 July 2024
" Excellent, no issues "
" Very helpful and friendly staff. No delays, paperwork completed quickly and efficiently. Car perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by NEIL - 11 July 2024
" Never again , poor service for the pick up and lack of communication about the pick up location. Also I feel very ripped off for a late pick up charge, don`t hide this in the small print be clearer up front when you request the pick up time. If you feel it is necessary to make this charge then don`t try and charge double of what is stated in the small print!!!! "
" We arrived to collect the car at East Mdlands airport. The instructions on where to get picked up were none existent. I called them and they said to wait, we were originaly standing at the hotel courtesy bus stop which seemed logical as the counter is based at the Hilton Hotel , luckily I double checked and asked the question , and was told we were in the wrong place , its a good job I asked as no one thought to volunteer this essential information . The car that picked us up was very poorly branded so we had to keep asking people who pulled over if they were Green Motion. I had regostered collection time as being around 18.00 when our flight landed , we got to the desk at 19.00 and were told we had a 75 pound late collection fee to pay , which I have never had to do before! Eventually it was reduced to 36 pounds which is actually what the charge was in the small print of the contract . I feel like they were trying it on to extract as much as possible from us and the other client at the desk. Frankly I feel ripped off and felt the servcie was terrible! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 3
EDINBURGH, GB - Reviewed by JIRI - 07 July 2024
" Easy to choose and book the car, however it was tricky to book all the options and extras (2nd driver, unlimited mileage etc.). This was greatly offset by the Green Motion staff that added everything we needed, so the gaps in the booking application didn't lead to any major issue. "
" The staff was knowledgeable and offered us relevant advice and options; at car pick-up Rahil was very accommodating and set everything up as we needed. He was calm, efficient and looking for ways to solve all issues and concerns. At drop off, the counter staff (I unfortunately don't have their name) accepted the car without any unnecessary delay and processed the return promptly. My only issue is with pricing child car seats -- this is a necessity when travelling with family, booster seats are bulky but can be purchased rather cheaply, there is no reason to price them at £10+ per day (that being said I know this is a common practice with car rentals, and definitely not under the staff's control). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDA - 06 July 2024
" It was by far the best price for U.K. car hire on this visit "
" They were very efficient & the whole experience was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JEFFREY - 05 July 2024
" Reasonable price. Decent car. No complaints. "
" Used them lots of times. Always good prices & card. No complaints. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by BRIAN - 05 July 2024
" Nothing to share "
" Overall very Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PHILLIP - 03 July 2024
" Very good "
" Not easy to get to with heavy suitcases as not situated with rest of the care hire companies. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by LAWRENCE - 30 June 2024
" Rest "
" Great and friendly staff. Made the whole process easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARGARET G - 30 June 2024
" Went smoothly tho took a while to find the airport transfer bus stance which is 'J' (wrong bus stance is noted on the pre-hire paperwork) but apart from that, all ok "
" Went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by BRENDAN - 27 June 2024
" Well recommended "
" Asif on the desk was great, friendly and helpful. He could have done with help as when we arrived, 3 other bookings arrived at same time so took 25mins. Green motion need to resurface their site as very gravelly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 27 June 2024
" Great as always. "
" It's a shame there's no dedicated shuttle bus as it took us a long time to get to Green Motion from T5! Also it's always a shame when no spare wheel is supplied. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by HILARY - 27 June 2024
" Called auto Europe to complain as their email stated I only need to have Driving license , cc and passport to get underway - notice of dvla buried in small print on page 4 of voucher !! "
" I was not advised to get DVLA check code and the receptionist was unable to do it o line and it was closed for phone calls after 2 ? I was left stranded at side of road - vulnerable woman - to catch a bus - "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JULIE - 27 June 2024
" Paperwork all very efficient "
" Only trouble is that they are offsite and have to wait for bus. Otherwise, all very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KERRY - 26 June 2024
" Quick & easy "
" The guys were great. Very friendly & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SANDRA - 24 June 2024
" As above "
" Was happy to book Green Motion as used them before. Staff at Bristol did the minimum they could, at time of collection the staff member did not move out of her chair, said to take photos, rather than show me the car & specifically where the marks/dents were. I looked at the start mileage, but stupidly did not take a picture. When I looked at the email documentation, I saw the 'start' mileage which was 161 miles less than when collected! This meant it would be easy to go over my limit & be liable for a penalty charge. Luckily I kept within my limits, but on returning the car & mentioned this, the guy just shrugged & had no interest at all. Maybe it is the way Green Motion are able to make more money & charge excess fees! Not imperessed. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUTON, GB - Reviewed by CHRISTOPHER - 24 June 2024
" Will book directly with car rental company in future "
" Too many to list "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by RODERICK - 21 June 2024
" Always service above and beyond "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 19 June 2024
" You sending this survey is a joke when you cancelled my booking without telling me "
" They just laughed in my face and simply didnt care "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PATRICIA - 19 June 2024
" Easy to book. Clean, new VW golf auto low mileage. Only 3/4 full tank so tricky to return at same level. The deposit held was steep and slow to release. "
" Good service and excellent vehicle. Efficient collection and drop off. Shuttle bus every 30 minutes to the airport terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by TERRDNCE - 19 June 2024
" Not recommended, be aware ! "
" Poor instruction for pickup flight arrived early female at this rental would not provide shuttle because I was early . Return of vehicle shocked me to have a £125 charge for small wheel rash that is difficult to see , how many people have payed for this wheel . "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IAN - 16 June 2024
" Our only negative comment is that the information when booking stated that the office address was Waverley Station. This is not correct. "
" Our only negative comment is that the information when booking stated that the office address was Waverley Station. This is not correct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SERGIO - 16 June 2024
" I enjoyed the vehicle provided, but with 1/4 of the tank, it is difficult to return at the same level. The contract established full-to-full, so why not do just that? I ended up returning the vehicle with more fuel than when collecting, as difficult to plan how much longer it can run to get to the 1/4 mark. "
" Slow to collect vehicle. Could have requested all documents (e.g. utility bill and NI number) in advance, as nobody carries them around. Or advise of these requirements in advance. I know about the requirement of credit card in the name of the person in the contract, but having issues with one of my cards, they would not accept: Amex, virtual card (card on mobile phone), debit card or even a card in the name of the legal spouse, also travelling together. I was not the only one having this problem. This made the whole experience even more burdensome than expected. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BIRMINGHAM, GB - Reviewed by CERYS - 16 June 2024
" Autoeurope sells additional insurance. However on 2 occasions I've been told very clearly that the online insurance is of no use and I'm then presnted with having to block out a significant sum (more than £1000) on a credit card or trake out additional insurance. It seems AutoEurope and the car rental companies need to get together to resolve this or stop selling additional insurance packages online if they're of no use "
" I picked up my car at Birmingham airport. It was chaotic. The car I had booked wasn't available and they tried to get me to take an automatic even though I had specifically said I didn't want an automatic. As always they were "persuading"customers to take out additional insurance even though I had previously paid for additional insurance. The whole experience took more than 40 minutes and was stressful and expensive and I'd honestly rather not rent again than use this branch. A reasonable online price became a very expensive one by the end. Awful! "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MARIA - 14 June 2024
" Fantastic "
" Fantastic friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 13 June 2024
" All good, a bargain really. "
" All good, a bargain really. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAULO - 13 June 2024
" Easy & quick pick up & drop off. Plus a 10 min walk from the Airport "
" Easy & quick pick up & drop off. Plus a 10 min walk from the Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 12 June 2024
" Shocking "
" I am very angry about my car hire booking with Green Motion. We never got our rental car, finding ourselves stranded at Heathrow airport and with nobody to talk to at the company because it was closed. Eventually we had to hire another car through Sixt. The car was advertised on your website as being available to be picked up at the terminal. This was a lie. In fact, it turned out that when we rang the number to find out how to pick up our car, a recorded message told us to catch a bus from Heathrow airport. Our flight landed at 6:45pm and by the time we found the correct bus stop, we discovered the bus to the car hire location only ran every hour and we had just missed a bus at 7:30pm. So we had to wait for the next bus at 8:30pm. When it arrived, the driver told us that it was no longer stopping at Green Motion - the last bus to do so was at 6:30pm - because the car hire office was closed by this time. When we rang the number to speak to someone we were told to send an email and to expect a response within two hours during office hours. So we gave up on Green Motion. Fortunately, a proper car hire company had a counter in Heathrow Terminal 2 that was able to rent us a car in the form of Sixt. I am very upset about this, especially as Green Motion replied to my initial email of complaint demanding a refund by simply saying that I should contact the company I booked the car through - ie Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 11 June 2024
" Good prices easy to use "
" All round good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 10 June 2024
" My experience was as smooth and acceptable and would have no hesitation in hiring from Green Motion in the future. Thank you to Autoeurope for arranging all the details before arrival. "
" My experience using Green Motion was faultless, the representative was thorough and efficient. He was polite and reassuring with the understanding of details required, given and taken. The reception desk was very busy, which is testament to how popular they must be as well as a few international flights had arrived at a similar time. Overall very pleased . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DERMOT - 07 June 2024
" As above "
" All good, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SIMON - 06 June 2024
" See above "
" I have written twice to Green Motion about my concerns with a potentially dangerous vehicle (over inflated, part worn tyre). I am not going to write all this again. Please contact Green Motion Liverpool and one of you provide me with a response. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by STANLEY - 03 June 2024
" The car was superb along with ease of location "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DANIEL - 03 June 2024
" Awful. Go with someone else anyone else "
" Couldn't even get the car because the deposit online was £1205 hold on card when got there it was £1505 on card which I dident account to having left me my partner and 2 children stranded in a different country "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by BARRY - 03 June 2024
" No issues and I have used this company for a personal booking as well, so this gives me confidence. "
" I was offered to option to pre pay fuel and also given a slight upgrade on the car I had reserved. Both of these things were appreciated. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SONJA - 01 June 2024
" Had very little dealings with Auto Europe apart from the online booking which went very smoothly. "
" Very good value for money. I think all the staff are probably very good just the staff member I had clearly was having a bad day and got mine and another customers booking completely mixed up which meant we were both at the counter for over an hour. However I feel this is a one off and would not put me off using them again. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALAN - 31 May 2024
" Will use main hire companies from now on and go direct "
" Tried to charge 1505 deposit at counter instead 1205 as stated on voucher "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by RONALD - 29 May 2024
" Could be better "
" Not great waiting over 1 hour, person very apologetic and helpful but wait was unexcepable "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JAMES - 25 May 2024
" Wasn't happy, was charged extra and still haven't received my refund a week later "
" Was charged extra because I didn't have credit card in my name which wasn't stated before booking. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by EMMA - 22 May 2024
" When I called Auto Europe they were not able to help. "
" We arrived at Glasgow Airport a little later than first anticipated as our flight was delayed by 20 minutes. When we went outside to catch the bus (before 8pm), it wasn't there: we waited for 10 minutes and then decided to walk. Arriving at the Green Motion offices, we found the door locked: as instructed on the email, I rang the contact number and were informed that they had closed for the day. However, the operator knew my name and that the pick up was planned for 8pm. She could not offer an alternative plan and the other number available went straight through to an answer phone. This is not an acceptable service to provide at an airport. Luckily, I was able to hire a car with another provider but I will be looking to have my money returned from Green Motion. To date, I have not managed to get through to the correct people on the phone either because they have not answered, or because the office closes at 1pm every day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by PAUL - 18 May 2024
" Very easy process and intuitive to use. Many thanks. "
" I, like many from abroad do not have a credit card as banks take security money from current account. Therefore I had to take out excess insurance at a cost greater than the hire as the hire firm insisted that they could not reserve a large deposit on my debit card. I rang them prior to hiring to check this and was told it would not be a problem. I have my own excess insurance so it was an unnecessary expense. This should be made clear. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DAVID - 17 May 2024
" Disgusting service, place closed at 8pm, email says open 24 hours. They blamed each other, Was left at airport no car, out of pocket, still waiting for refund "
" Disgusting service, place closed at 8pm, email says open 24 hours. They blamed each other, Was left at airport no car, out of pocket, still waiting for refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JULIE - 17 May 2024
" All went smoothly. "
" Collection went very well. Drop off was busy, and it was raining - limited space to stay dry! There was rubbish left in the boot of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LUTON, GB - Reviewed by DEAN - 15 May 2024
" Green Motion was fine, how ever our problem was with Auto Europe. The information on the voucher that Auto Europe provided about where to get the complimentary shuttle bus to Green Motion, and which bus to take was COMPLETELY WRONG. we spent over an hour asking and asking different bus drivers where to go and in the end figured it out. But it was stressful and unnecessary. "
" Fine "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 15 May 2024
" Everything was perfect except the unjustified surcharge applied at the counter when paying with a debit card. These fees are not clearly advertised beforehand and the customer has therefore no other choice than paying them when they pick-up the car. This is not acceptable and I will not rent again with Green Motion, nor recommend this company. "
" The surcharge for paying the rental to Green Motion with a debit card is unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by ANDREW - 15 May 2024
" We were pleasently surprised to see Auto Europe were cheaper than our usual car hire company CarJet and, will now always compare prices with each other. "
" The only thing we don't like about Green Motion is the £1505 deposit takes 5 to 7 days to refund. Other car hire companies refund the deposit immediately on return. We have pledged not to use Green Motion again because of this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KEVIN - 14 May 2024
" Easy to book, no hassle "
" Customer service second to none, excellent!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 13 May 2024
" Poor company "
" Scam company. Auto Europe not much better "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GERARD - 10 May 2024
" AutoEurope has always given me good service and good pricing. "
" The only issue I had was finding the location and having all the correct paperwork. The summary of directions and needed papers in their Ts & Cs is hard to read and could be laid out more clearly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAKAN - 09 May 2024
" everything was wonderful "
" it was nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by SEAN - 07 May 2024
" See above "
" Didn't get car as no one in office after hours despite knowing we were arriving at closing time. Wouldn't bring car to us next day as we were too far away ( <10 miles). Rang auto Europe who left us on phone for 50mins before ringing out! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by EPAMEINONDAS - 06 May 2024
" Autoeurope.co.uk works great. "
" No staff at the drop off, had to walk back to office to bring someone to check the car and to the office again for final bill. Staff friendly, but location would benefir from extra people "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TROY - 03 May 2024
" All good "
" Easy to deal with great service thanks Luke "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 01 May 2024
" Everything was easy to book and we got plenty of reminders about what was needed when picking up our hire car. "
" As they ae not at the main car rental area there can be a delay for pickup but we have found this acceptable and have had a good experience with green motion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANDREW - 30 April 2024
" Website t&C's aren't clear On arrival I read in the voucher I can't use a debit card however you only receive the voucher after payment "
" Arrived to be told I couldn't use my debit card, on the auto Europe website that wasn't clear, cost went from £85 to £205 Green motion said if I'd booked direct they wouldn't charge me the additional £120 therefore it's simply a rip off. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NOZAR - 23 April 2024
" Many Thanks "
" I did already. Car had front wheel were not balance. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LUTON, GB - Reviewed by SHIRLEY - 17 April 2024
" Auto Europe made a mistake with the pick up information which was very frustrating. The shuttle bus left from stand J and not stand D which was stated on the instructions. It was only because the bus had a letter A on it that found out it was the right bus. "
" Nothing really to complain about; they are quite thorough. Expected full to full petrol( although it does say to return with same amount of fuel) but it was a quarter full so l wasted money putting more petrol in that l needed too. They did talk me into buying extra insurance, probably not a bad thing but it was very expensive. A warning sign came on in the car for tyre pressure which l think was just a fault with the computer as the tyres were fine, still a bit worrying. They said it was alright when l mentioned it on returning the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by GARY - 12 April 2024
" Really disappointed. I will take much more care in future and will reconsider ordering with AE. Also wasnt aware that the additional insurance cover taken on ordering was nothing to do with the hirer. Not clear, also poor practice in my view. "
" Didn't turn up to collect us and so we got a taxi. Bad form. No contact to find out where we were. Lack of care and customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by HRISTINA - 08 April 2024
" Very satisfied overall and would use again. "
" Easy and helpful to deal with. Flexible when needed to be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LORNE JAMES - 01 April 2024
" Booking online was fine and the prices looked good. I bought the extra insurance just in case. However be careful when you go to Green Motion because they will tell you with this insurance you are still liable up to 1200 + if anything happens. The insurance business is a total rip off. "
" When I made the reservation through Autoeurope, I paid for the extra insurance option. Imagine my surprise when I went to pick up the car that Greenmotion told me I only had the basic insurance, and they showed me the options to be full or partially insured. For four and half days, the fully insured price was over 200 pounds. I took the option of around 120+ pounds, meaning I would only have to pay up to 800 pounds in case of an accident, which was more than the cost of the car rental for the same period. I felt once again I had been ripped off by a car rental company. It is a reason I try to avoid renting cars when possible and it seems most rental companies run a similar scam. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by GORDON - 28 March 2024
" Having paid for our car and child seats we were told at the desk that our child seats weren't included in the bill and had to pay for them at the service desk. Needless to say the company had us trapped as the car hire wasn't exactly handy to any other hire company and our children had already been travelling for quite some time so we had to go with the cost which was £75 and a lot more expensive than it was have been from another company. Having said that the desk staff were friendly and got us sorted quickly. Just disappointing to feel like we have been ripped off. "
" Having paid for our car and child seats we were told at the desk that our child seats weren't included in the bill and had to pay for them at the service desk. Needless to say the company had us trapped as the car hire wasn't exactly handy to any other hire company and our children had already been travelling for quite some time so we had to go with the cost which was £75 and a lot more expensive than it was have been from another company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by DAVID - 28 March 2024
" Great staff and service "
" Really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 24 March 2024
" Very smooth, good communication. Will use again "
" Very positive experience. Chris looked after us and besides being a very nice guy was a comedian. Very rare talent and balance of superb service and engaging conversation. Top marks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STEPHEN - 23 March 2024
" Overall ok but car booked should really be available or an appropriate alternative without the need to pay more, and Full to Full fuel policy would be much easier. "
" Car booked not available so offered a much bigger 7 seater which I didn't want. Staff offered a smaller brand new car but then unable to allocate it unless I paid for the excess waiver insurance but I already had my own. Also, service light was on, eventually a more suitable sized car was offered. Finally I wish they had a Full to Full policy as it is difficult to judge how much fuel to put in - having had to fill up earlier in the rental I put 6 litres in to take it from 2/8 to back to how it was on collection 3/8 but the gauge didn't move. I had to put another 5 litres in and then it shot up to 4/8 which was annoying. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by EAMON - 22 March 2024
" I would recommend green motion based on my experience & hope to rent again in the future "
" Abdul was efficient in both the renting & return of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by HELEN - 21 March 2024
" Firstly I would recommend the Autoeurope up date their instructions on how to get to green motion as it is not clear what bus stop to wait wait at from the airport, it's stand J. I use autoeurope at lot and green motion and both have been fine so far. "
" I have used green motion quite a few times now and they have always helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GAYE - 20 March 2024
" Brilliant service can't recommend enough. The car was superb. "
" The staff on arrival and drop off were so friendly and helpful. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by FELICITY - 16 March 2024
" Can't fault anything "
" Overall excellent, staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 11 March 2024
" Auto Europe instructions for getting bus to green motion are wrong for terminal 2 manchester "
" Grand "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LUTON, GB - Reviewed by LUCINDA - 08 March 2024
" Good experience "
" Auto Europe took the booking and they give incorrect info about buses !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PETER - 07 March 2024
" OK apartment from the no terminal buses "
" Holiday in drop off is OK when they are not closed for refurbishment. No terminal buses running before 6.30 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 07 March 2024
" Best car rental broker - just sometimes had bad deals like this one! "
" Awful experience from beginning to end. Horrible car, terrible counter service at pickup, tried to scam me about damage upon return but luckily I had many high-res pictures taken at pickup. Will never go back! And a LONG way away from the terminal with infrequent shuttle! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
LONDON, GB - Reviewed by MARK - 06 March 2024
" Great value and all information provided ahead of time for an easy pick up on arrival. "
" Great service and quick pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - 06 March 2024
" Did not get the class of vehicle I paid for "
" Vehicle had more dents issues than on the sign out sheet, and on return, the staff are looking for issues to raise. Customer needs evidence of dents at the start. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by NICHOLAS - 04 March 2024
" See above "
" Having paid the uplift for collision damage waiver, I was told at the counter it was worthless and I still had liability to over £1250 in risk, and actually only reduced from the full value of the car. I was dumbfounded and I was forced to pay a £26 premium, that doubled the rental cost, to reduce that down to £400. After paying for this I am very unhappy that this was a value for money transaction "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CARLOTTA - 04 March 2024
" Friendly staff. Easy pick up and drop off but no one there when I returned. Sorry wait so not a big issue "
" Easy pick up and drop off. Great price. Clean new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GRAHAM - 04 March 2024
" Good car at great price "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TIMOTHY - 29 February 2024
" I rented a premium vehicle and the Audi was a very new and we'll equipped car. Really enjoyed driving around the Scottish Lochs for the weekend. "
" A very pleasant and efficient experience. Very fast collection and the car was great with everything explained well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GERRY - 23 February 2024
" Operative transposed mileage I have queried but not received a reply my credit card still shows holding charge 2 weeks later "
" Despite several emails I have not received a satisfactory response "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 2
LONDON, GB - Reviewed by HELEN - 23 February 2024
" Generally good, shuttle times only negative "
" We had a generally positive experience with Green motion. The staff were pleasant and efficient. The car we had been allocated did not have a full tank of fuel which would have been ok as we had hired on like for like basis, but we were found an alternative car which has a full tank to make it more convenient for us. The car we got was also of a higher spec than we had ordered which was nice. We have a hire car insurance policy which was accepted with no pressure to purchase extra insurance but did have to have a credit card with sufficient limit to cover large deposit which is standard. The only slight negative is that the free shuttle is the one used for the Novotel which only runs every half hour. On our return we just missed the shuttle and the next one was a bit tight for our check in time so we ended up getting a taxi which cost £23. It was of course our responsibility to allow enough time, but it would be useful if the shuttle times were clearly displayed and attention drawn to these at time of hiring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LISA - 22 February 2024
" Great communication "
" Great service and lovely car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LORRAINE - 21 February 2024
" Couldn't have asked for better service. "
" The staff were helpful and efficient, calling the day after I picked the car up to make sure everything was fine with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BRIAN WILFRED - 19 February 2024
" Very unpleasent desk staff and unhelpful. When you are not given assistence or pleasent customer care late at night, it is a very unpleasent experience. Especially when you are in your late 70s "
" I asked for a manual motor but found it was an automatic on the contract I said I would not feel confident driving an automatic , the desk staff said they had no manual. cars. They refused to let me have the automatic as had i said i was not confident with automatics. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CATHY - 18 February 2024
" Competitive pricing "
" Gren Motion staff are always so very very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 15 February 2024
" Auto Europe was a shambles. I was left stranded in Luton with no car. I booked to collect at 20:00. Unfortuantley the place was delayed so didn't manage to get there until just before 20:30. On arrival there was no one there and the offices were closed. There was no mention of needing to book out of hours collection. I couldn't get through on any of the out of hours numbers and gave up after being on hold for over an hour. I ended up having to book a hotel in the hope I could collect the car the next morning. On arrival the next day I was told that the booking was cancelled and there would be no option to reinstate it. The woman I spoke to was absolutely awful and the most stuck-up and obnoxious person I have ever had the displeasure of dealing with. I ended up having to make another booking with the car hire company directly. The online system should not have allowed me to book this. I put the flight number in the system so they would have seen it was delayed by half an hour. Why request the flight number if no one is checking it? All in a terrible experience. "
" Green Motion did what they could to help in a situation that was of their making. I cant really fault them as at least they were willing to try and help, unlike Auto Europe who had zero willingness to help and were just down right rude to me on the phone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by DENISE - 14 February 2024
" Car clean and newer than cars we have hired from other companies. "
" Staff very helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VIVIEN - 13 February 2024
" I have rented from Auto Europe many times and received competitive prices and good service. "
" The car provided was generally good, although it smelt as though someone had smoked in there. On returning the car, I was charged for a very fine scratch that I had not noticed on pick up but believe was there at the time of pick up. A junior member of staff was sent out to scour the car: He appeared to focus on certain areas of the bodywork, as if he knew where to look. I am pretty sure that the staff there are running a racket. Thankfully I had taken out comprehensive cover with Auto Europe but am significantly out of pocket until I am reimbursed. I have hired cars from Green Motion before at East Midlands, Gatwick and City Airports but will not do so in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LYNN - 13 February 2024
" I could not be more than happy with the overall experience "
" The guys working both Saturdays for collection and return where superb. friendly helpful and professional. Cost for rental was great too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IAN - 12 February 2024
" Fabulous customer service, great staff, an honest company with no nasty surprises "
" As always it was a top class customer service experience with everything being exactly as booked and no nasty surprises. That's why I'm a repeat customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by KENNETH - 07 February 2024
" Cracking service "
" First class service - thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLES - 07 February 2024
" generally good except performance of the car. "
" generally v good but i don't think the Kia was of the same standard as the Golf which i booked. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by PETER - 07 February 2024
" Easy to follow "
" Even though we had additional insurance we were put under a lot of pressure to take theirs as well even though that would have cost more than the hire itself "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LORRAINE - 07 February 2024
" Nice car - friendly staff "
" Great value very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KAZUHIKO - 06 February 2024
" The car conditions was not as great as usual but cannot complain much considering its price. "
" Price is attractive "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by JOHN - 05 February 2024
" Don't bother - go to a proper car hire company and avoid these cheap fake companies that will rip you off. ie offer a cheap car and then £45 a day lol for insurance otherwise you know you will get ripped off and lose your deposit - waste of time!! "
" Green Motion have ripped many insurance companies off, so it is not possible to get waiver insurance hence I was not comfortable taking the car as I didn't want to get ripped off like so many other people and lose my deposit - hence I hired a car from another company and they were very good giving a free upgrade and absolutely no problems - lesson learned!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LUTON, GB - Reviewed by GLEN - 05 February 2024
" Quick and smooth "
" Quick and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROLINE - 02 February 2024
" I thought when I purchased the insurance from auto Europe, it was fully comprehensive and my credit card would not be blocked. However, this was not the case "
" Cv "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 31 January 2024
" Same as above "
" The experience was first class, especially the friendliness and efficiency of the staff. I have used Green Motion many times before and the service gets better and better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIAN - 29 January 2024
" Perfectly clean and very new Fiat500, accommodating staff who were quick to process our booking and get us on our way. Thank-you Green Motion stantsted! "
" We had a very early flight, and dropped the car at 05:45. Green motion was very quick to process it. It would be good to have a key-drop-off box...as technically, we should have been in airport security by 05:30. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRIAN - 23 January 2024
" Very friendly and efficient staff for collection and returning vehicle. Also reassuring contact during hire period. "
" Very friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 18 January 2024
" I regularly hire cars from UK airports to use on family visits but will never use your company again if you do not refund the money you took from me for damage I did not incur. "
" I was given a car with a split in the tyre - I didn't notice this fault at the time but was charged £454 for repairs when I returned the vehicle. I have subsequently found a picture I took at collection, timestamped to prove the fact that the damage was already incurred but your staff are refusing to refund the £454 taken from me. If this is not resolved I will be taking legal action to recover the money taken from me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LESLIE - 09 January 2024
" Providing a value for money deal through Green Motion facilitated my sad trip to a funeral an easy travel day thank you "
" The staff to a person were fantastic. There was an issue with my credit card and they found a way round it. On returning the vehicle on a filthy rainy night the gentleman on duty lead the way with a torch to avoid the large puddles and return us to the busbpick up point. Thank you to all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRIS - 08 January 2024
" The problem is that AutoEurope sent me a voucher saying I would have a meet and greet person at Euston Station. Green Motion say they don't do this and that AutoEurope should have known this. "
" On 30 December I had a car booked at Euston Station - meet and greet, as you'll see from voucher UK5551544. It said to call the company before the 11:00 pick up and I began to ring at 10:00. No one replied until 12 noon. In between I spoke to AutoEurope staff, who couldn't help, except to give me the number of the hire firm, Green Motion. When Green Motion eventually rang me back at noon, they told me they didn't do Meet and Greet - and that I 'had been misled by AutoEurope'. If I wanted a car, I would have to go to their office at 225 Edgware Road. I had to get a taxi to their office, for which I have a £15 receipt. So I was an hour behind schedule and £15 out of pocket - and I'd been told it was AutoEurope's fault, and not Green Motion. How poor is that! (Returning the car was almost as bad. I was told I'd have to pay for a scratch on the car (photo available). I bent down, rubbed the 'scratch' with a tissue and it disappeared. They offered no apology but at least withdrew their allegation that the car was damaged). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SALVATORE - 07 January 2024
" No issues with the car or staff but it's very poor for not having a toilet for customers at their depot. It is an issue that needs to be addressed to Green Motion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARC - 06 January 2024
" AUTO EUROPE is general is good, they should avoid listing this type of border line rental companies "
" Not good value for money at all, with all the extra they charge you, you end up paying a premium price for a cheap Dacia. Also office is understaff so you might have to queue to return your car while you have a flight to catch "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by KEN - 05 January 2024
" It depends on the outcome of our dispute with Green Motion "
" Our recent car rental from Green Motion (voucher # UK5513041; where we were given a Toyota Yaris cross hybrid; Reg #: RE23 KJX) was over the period 26th December to 2nd January to/from Manchester Airport. We were charged €840 for vehicle damage we DID NOT cause. Upon pick-up Green Motion did not check the vehicle over with us (either because their depot was crazy-busy at the time, or that is their new policy to shift the inspection responsibility to the customer) & we stupidly only checked the car when we arrived at our local destination 2+ hrs later (as it was chucking it down with rain on the morning of the 26th Dec) where we noticed damage to the rear left wheel arch & rear. We took photos immediately (see attached) & informed the Green Motion Manchester Airport office that same day (4-6 phone calls went unanswered, & then we emailed them later that evening) & we heard nothing in return.....no email nor phone call! Incidentally, during our drive into Manchester on the 26th Dec we were in no situation where the damage could have occurred. Upon returning the vehicle on the 2nd January, Green Motion immediately inspected the car and charged us £840 for the damage (ignoring our email from the 26th December) saying their CCTV footage of that morning showed no issues where the vehicle could have been damaged in the earlier turnaround. We have requested, but as yet have not been sent their CCTV footage, being adamant that we did not cause this vehicle damage!! During our Green Motion rental there were numerous other issues we noted (both with the vehicle, and the Green Motion Manchester Airport office); i.e. 1) The staff were unfriendly both at pick up & rude at return (curt, short responses to questions; not listening to thinks already said....& asking again; etc.) 2) The car hire site was a bombsite; i.e. gravelled & not tarmacked (thus it was really poor for manoeuvring heavy luggage); & full of craters & potholes which were hellish in the bad rainy weather. 3) The car was not full when picked up (we were told to bring it back full...then when returned we were told it was a 'like-for-like' fuel policy! 4) The windscreen wash ran out within 1-2 days (after only being used a few times); & 5) The vehicle was not 100% clean. We have of course disputed this directly with Green Motion but both the Manchester office & their National office but our complaints have fallen on deaf ears & they have said we have to pay the £840 damages! Do we have any recourse elsewhere? My wife & I concur that Green Motion's vehicle checks were sub-standard (incl. the noting of the previous damage inspection); & we vow to never hire from Green Motion again, and to inform all our friends/family of our atrocious experience with them. We have now since returned to Helsinki/Finland; but should you wish further information from me please let me know & I will happily provide whatever you require. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by SARAH - 04 January 2024
" Auto Europe booking process and communication was very good. "
" Green Motion staff were very friendly and efficient. Good value for money versus other car hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ROY - 04 January 2024
" The guys were friendly and helpful but the lack of communication was very poor "
" Upon arriving on Xmas Eve I was told they had no car of my booking so was upgraded 3 levels. But upon driving the car found that the bonnet catch was broken which meant that it flapped and also because of this the alarm went off if the vehicle was attempted to be locked. I emailed on 4 occasions but had no reply in the whole 8 days I had the car. I needed to use the car so had to leave it unlocked every where we went and tried to drive slowly enough to stop the bonnet flapping. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ALBERT - 02 January 2024
" Great service ,car brand new ,great bunch lads "
" Great service guys brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - 29 December 2023
" Easy website "
" Easy to deal with friendly staff. Makes a stressful part of the trip better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARGARET - 20 December 2023
" Very good, excellent price "
" Easy service to use, only issue was finding the bus stop at Edinburgh airport to get to the Green Motion pick up area. Signage needs updating at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - 10 December 2023
" Nothing to add really. But I would advise you people to remove Green Motion from your site. Disreputable doesn't even begin to describe them. "
" Ripped off £160 extra charge for a minor graze on one of the wheels. I'm adamant I never caused it but hadn't taken photos of the vehicle in time (dark on pick up) so they took advantage. Scammers - there should be a law against them - never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JEFFREY - 07 December 2023
" Great booking process etc. but Green motion are crooks! "
" They took my car back and recorded the incorrect level of fuel on the car when I returned it and now won't refund me the money I am owed! And I was not given a copy of the return document to sign! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LUTON, GB - Reviewed by CHRISTOPHER - 30 November 2023
" With Green Motion, NO PROBLEM. With Auto Europe, a BIG PROBLEM! The Shuttle Bus pick up instructions AT LUTON AIRPORT, are RUBBISH! NOBODY at the Bus Station admits to knowing about the FREE Shuttle Bus, NOR where to pick it up, if such a service exists! We were left with no other option but to pay £4 (2 persons) for the bus journey, to the pick up point! On the return journey to the airport, the bus driver DEMANDED proof of Car Hire BEFORE allowing boarding of the the bus, something NEVER mentioned in the pick up/drop off instructions! WARNING: Unless Auto Europe refunds to my account the £4 bus fare from Luton Airport to the pick up point, WITHIN THE NEXT 10 DAYS FROM TODAY, I will issue legal proceedings for the same! C R NICHOLAS "
" With Green Motion, NO PROBLEM. With Auto Europe, a BIG PROBLEM! The Shuttle Bus pick up instructions AT LUTON AIRPORT, are RUBBISH! NOBODY at the Bus Station admits to knowing about the FREE Shuttle Bus, NOR where to pick it up, if such a service exists! We were left with no other option but to pay £4 (2 persons) for the bus journey, to the pick up point! On the return journey to the airport, the bus driver DEMANDED proof of Car Hire BEFORE allowing boarding of the the bus, something NEVER mentioned in the pick up/drop off instructions! WARNING: Unless Auto Europe refunds to my account the £4 bus fare from Luton Airport to the pick up point, WITHIN THE NEXT 10 DAYS FROM TODAY, I will issue legal proceedings for the same! C R NICHOLAS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DAVID - 27 November 2023
" The instructions to get to the car pick-up point from Luton Airport were inaccurate, with incorrect details about the airport shuttle bus, causing me to waste about 2 hours trying to find the location. Not sure whether this is Green motion's fault or Auto-Europe's but it seriously needs to be fixed, otherwise there will e a lot of single-use, unhappy customers. "
" See below - the staff were apologetic about the issue I had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IGOR - 23 November 2023
" Ok "
" They gave me a damaged car. Big dent at the back and damage at the back door. The dashboard signalled regularly that the oil needs replacement. Called but they told me it is a sensor issue. Not noticeable while driving though. Also the car was in a good driving condition. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
GLASGOW, GB - Reviewed by TERESA - 23 November 2023
" Quick efficient and no hassle at all "
" We had an easy experience from start to finish when booking receiving And returning the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by RAYMOND - 20 November 2023
" See Abve "
" I have already submitted a complaint through your website. I had booked and paid for a VW golf or equivalent but was given a Renault Clio, not an equivalent car!!! On collection I did not have my passport and they insisted on further proof of identity. I eventually found a utility bill on my phone which met that requirement. On arrival at Glasgow airport I had to calll for the courtesy shuttle 3 times and it eventually arrived after 30 minutes - We could have walked to the off site Green Motion depot in in half the time!!! When we arrive at the green motion office off site there were 2 courtesy coaches sitting there. On our return to drop off the vehicle we had to wait again for the shuttle.......they had picked up a group of people at the airpirt who thought the courtesy coach was a general taxi service. We then had to wait for the drive to take that group back to the airport before it returned to pick us up. All in all a very unsatisfactory experience and I will not be using them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KATIE - 12 November 2023
" All comments above. Will book with a firm directly rather than a brooker "
" Hard sell at the desk for extra insurance I believed I hve taken full insurance at the time of booking with auto Europe and green motion had said no. And wanted to sell full insurance for another 189 £. I didn't take the insurance and had to pay 1790 deposit I then wasted another 50 mins on the phone to auto Europe to check the Insurance package I had bought. I had bought full insurance was was not clear on booking is that if had to pay for damages accidental or other then I paid green motion first and then claim back though auto Europe. Deposit also takes 10-15 days to be returned I used credit card for security so that has charged me interest will not use again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by STEVEN PAUL - 06 November 2023
" Price is competitive and CDW inclusion is good. "
" The car park is crummy and not suited to travellers with luggage. No good for an air port rental solution. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by CAROL - 02 November 2023
" When I booked I was given an option and chose to book a car to collect at the terminal. That is not what I got. I had to catch a bus to Green Motion which is at the far end of the airport. "
" Car, although a 22 plate, had bashes on it. Was quite rattly and turns out part of the underneath protection was falling off and I needed to contact the RAC "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by DANIELA - 02 November 2023
" all PERFECT! thanks! "
" all PERFECT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUBY - 02 November 2023
" Upon arrival at Heathrow I had no instructions on how to get to green motion!! I was not told I would have to get a hotel bus to the Holiday Inn to collect the car. On. Arrival at the holiday inn I had to walk with 2 cases along the road to the far back of the hotel to the green motion office. It was early morning. Cold and wet and very frustrating to have manouveur 2 heavy cases and walk on tough road surface!! "
" My vehicle had a dent and wheel hi. Missing. I was not offered an alternative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by CHLOE - 29 October 2023
" . "
" On the pick up I was waiting about 40 mins On the drop off I nearly missed my flight. The lady at the company told me she would take me at 9.30am which meant a 25minute wait which I reluctantly agreed to. Then 9.42 came and I was nearly in tears at the risk of missing my flight I said you said 9.30 to which she said my colleague will be in at ten I said I have a flight to catch and in the end I had to run with a 20kg hold-all no wheels and a small carry on with wheels 15 mins around the corner to try to make bag check in. I arrived out of breath and almost in tears just making the bag drop with 5 mins to spare. Overall i would not recommend due to their understaffing & experience of pick up & drop off being too slow. The car itself was ok. But inner windscreen was filthy "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by ZAKIA - 29 October 2023
" Please refund my money, I've asked for this several times but have not received it. "
" I didn't use the service. Didn't receive a car or drive it yet I was charged for it. Terrible service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by ROBERT - 23 October 2023
" see above "
" first car was nice, but not cleaned, but had issue with tire pressure. we were then given a second much dirtier and cigarette smelling car with a mostly empty tank that we couldn't refuse because we needed to get going. overall, not a great experience. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DEREK - 23 October 2023
" First Class! "
" Marvellous staff at Stansted! Abdul and Shah were tremendous and really went "the extra mile" to fix me up! Highest recommendation! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TREVOR - 19 October 2023
" As above made hiring easy "
" Travis very good helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PATRICIA - 14 October 2023
" Fantastic "
" Very straightforward, great to deal with would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANGELA - 13 October 2023
" The booking in process was very slow and the guy doing it was very impatient when explaining about checking the car. He should understand that not everyone is tech savvy. Bringing the car back was very simple. "
" Lovely car - good value "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BEATA - 12 October 2023
" Easy booking system "
" Counter staff pleasant enough. It took time to finish formalities as IT problems but the staff eventually change PC. Also no demonstration how to operate car was provided and I was not familiar with that brand- I.e gear change in an automatic and where to locate a switch for the fuel tap- had to ask strangers "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALI - 12 October 2023
" I called autoeurope for some help with regards to my booking, rude and useless would be the two words that come to mind. If you have any issues or think that something might come up, I would look elsewhere "
" They try to fleece you with the insurance, and they deductible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ABU - 11 October 2023
" You charge extortionate deposit "
" I had to pay a £1700 deposit and have not received my refund yet and received no paperwork for it "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by KLAUDIUSZ - 09 October 2023
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STJOHN - 02 October 2023
" AE didn't really come into this, Green Motion were the supplier. "
" Micheal in the Gatwick office was incredibly helpful - thanks for all your extra work ensuring our rental could go ahead! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 05 September 2023
" I have used A.E. frequently for my past rentals. I ALWAYS BOOK my rentals using a ZERO deductible option and thought I did so again on my latest booking . However on examination after the rental it seems as though that option was not available, instead GREEN MOTION only allows for a high deductible so that GREEN MOTION can SELL their own insurance to you. Furthermore Auto Europe is complicit in this scheme by agreeing to allow GREEN MOTION to do this. On calling A.E. to discuss the issue they shamefully rejected my query but instead turned it into MY FAULT for booking the way I did. With no option to cancel or amend the booking I had no choice but to accept the scam. However I did refuse to pay the extra fee to lower the deductible, and spent my travels diligently ensuring the vehicle would be returned in the condition I got it. Which by the way was not very clean either. I won't use either of these companies ever again. "
" The counter staff exudes an air of false friendliness in order to upsell extras such as higher insurance etc. They are not actually interested in serving the client but instead their own self interest. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CAROL-ANNE - 03 September 2023
" Auto Europe and Green Motion - two different names, made this confusing. "
" I was surprised at the makeshift office at the Novotel car park. It didn't reflect a professional business along with confusion on which prefab did what etc. upon pick up, I found the service very average. Not only did we have to repeat all our personal information (it was explained to me this was because we went through a broker - as if I were an idiot and was being chastised). I personally don't care why - can a simple arrangement not be made? The assistant was so laid back she appeared to barely rustle up the energy to speak in a clear and audible manner and we regularly had to ask her to repeat herself (we are native English speakers - how on earth do non Native speakers cope I've no idea). She confused us both no end also and made so many assumptions about our rental knowledge- which is different according to who you go to - that again I felt like an idiot. When we asked for an upgrade, she mentioned a number of cars and models to us, which didn't mean anything to us given we live in Australia and are marketed differently. She at least brought us out to point to a car stating 'it's like this one'. To which I was very happy with. As hubby was closing the deal, I popped out and moved our multiple bags over to the said car. What a mistake that was!! When ready we were lead in the opposite direction to - yes the same make but a smaller model. I had expected the seven seater as was pointed out to us. I was utterly fed up about this and explained that this was not what she implied we were hiring. Again, being the idiot that I was she reiterated and emphasised'I said it was like that car', and I said 'yes - a seven seater' - which was far more convenient and I should have made this clear. This of course was an assumption she made at the beginning. 'it's just the two of you'. I should have explained that we were off to a wedding and extra seats would have been useful including having extra space for my terminal mum's wheelchair. I wasn't thinking straight and should have been specific however it was certainly implied when pointing out the car to us. She offered to change the car to a seven seater (3 times) without simply listening. I declined as she took so long to process the original hire - in excess of 40 mins at least. Once we got into the car it was evident it had not been cleaned to any kind of standard expected or completed with the more familiar hire companies. I can't see any reason nor incentive for me to go back there again (my third trip home in the last year). Overall, the assistant was sloppy, a poor communicator and came across as simply 'over it'. A tad unkind perhaps, yet we had travelled a long way, and needed much more seamless and professionalism, especially as we upgraded and availed of a number of add-ons. Not through her extraordinary up-selling I may add. Having said that, I did appreciate her pointing out a specific cover that was better value. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by JUHA - 02 September 2023
" Good service over all, with a short shuttle bus service To Airport. Bus H signing at Airport was difficult, while signs were for A-F "
" Good. Over all. Good process with e docs. Too long queing, while slow process In additional insurance selling/credit card problems with some customers card limits. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 25 August 2023
" There is little choice of off airport auto rentals at Heathrow so we are at their mercy. "
" I was told the full insurance I purchased through Auto Europe did not cover the rental car, only any other vehicle potentially involved in an accident. I showed my policy to the staff member and he insisted the car was not covered. I was fully aware an excess hold would be placed on my credit card. I was bullied into purchasing additional insurance coverage from the Green Motion staff as were the two other customers in front of me. We were only given the option to purchase the 0 pound excess policy and that fee was negotiated. I have since discovered Green Motion offers a number of excess options. Customers are put on the spot especially after traveling all night without sleep and are at the mercy of the car rental agency. I would like a follow up in getting a refund the unnecessary additional insurance I was forced to purchase. Thank you. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TIM - 16 August 2023
" Awful service. Clear breakdown between Auto Europe and Green Motion, including misleading booking price and terms & conditions via yourselves, which cost our family nearly £200 which we had to pay at the Green Motion collection. Customer service at Green Motion Glasgow was terrible. (Manager, not his operative was unhelpful and arrogant). Other customers were also disappointed. "
" Pls see below. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 5
LONDON, GB - Reviewed by KORNEL - 14 August 2023
" The difficulty is that the rental base is quite far from the airport. Unfortunately, most companies in this place are similar. Nevertheless, I am satisfied. "
" The staff was very helpful. Everything went quickly and smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 12 August 2023
" Helpful friendly staff "
" Very nice cars clean and tidy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILLIP - 09 August 2023
" It's a short bus ride from the terminal, but worth the effort. "
" Great car and price, quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CHARLES - 02 August 2023
" website easy to use "
" everything OK and as expected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JULIAN - 29 July 2023
" See above "
" They use a tactic to obtain additional cash. Siting legal requirements which the larger car hire companies do not require. Thus equated to me paying twice for insurance cover. I strongly suggest you drop this franchise. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FREDDY - 28 July 2023
" Quick reference to Green Motion thanks to the internet page. "
" Friendly staff. Adequatly informed. Everything went fine. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by LUKE - 12 July 2023
" All fine "
" All fine - details on record so very quick once collecting - although there was a 15 min wait "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOANNE - 07 July 2023
" Generally positive experience "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHANE - 27 June 2023
" As above, pleasantly surprised by how it all went and efficiency of Green Motion after reading some reviews... "
" Pleasantly surprised after reading reviews regarding Green Motion after I had booked car. Pick-up was quick and easy, as was drop-off. Think it helped that i had already taken out my own annual insurance to cover excess costs, so no hassle at desk when collecting car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by EMMA - 20 June 2023
" It is better to book directly via Green Motion than use Auto Europe "
" The team was friendly and efficient and the car was in super condition. It was expensive... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PETER - 17 June 2023
" I booked a full to full fuel policy and that is not what I got. "
" Check in was very slow. The rep brought us outside and asked us to wait for him to bring the car. We waited 20 minutes in the heat for him to come back. In addition, we had specifically booked with this company because the policy was a return fullnof fuel policy. When we received the car, it was so low on fuel that the warning alarm was on. The first thing we had to do therefore was to find a petrol station to put fuel into the car, and we ended up using significantly less fuel than we had put in. On returning the car, the checkin desks were empty and the reps weren't answering their phones. We had to wait 30 minutes just to return the keys. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by HECTOR - 16 June 2023
" Although, I did not really have much interaction with Auto directly based on the service provided by Green Motion very happy with the service experience "
" Customer agent very flexible and helpful, very grateful for your assistance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MICHAEL - 16 June 2023
" Will use them again on next trip. "
" Excellent service at collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEVEN - 12 May 2023
" As I commented in green motion our experience was not very good. I thought green motion was shambling company to deal with. I would like some feed from you re green motion as we were not the only ones very happy about the service on that day. "
" Very slow to serve people taking over 2 hours to get car. I had already paid auto europe £229.24 then when we got to the counter I handed my credit card for security deposit he wouldn't take it as the first driver was in my sons name and he re done the booking and charged my credit card £256 plus £50 out of my sons credit card. All I wanted to do was change the main drivers therefore to use my credit card so I have paid twice for a rental car. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LARRY - 26 April 2023
" Directions towards pick up point were un clear. Payment care requirements were not explained at the time of booking., Pick up point was a £10.00 taxi trip from London City Airport. Office was closed at hire car depot when I eventually found the place. An additional charge of £280.00 pounds was demanded by hire company when I returned the following day for my car. ( this I was not willing to pay). For a service like this I expect a full refund of my money. "
" Will never again use. Company had taken my money and could not care less whether I got a car or not. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JOHN - 07 October 2020
" I should have noted the very poor rating of Green Motion and not chosen them. I recommend you do not offer this company to your customers. "
" Rip off. They tried to make me pay 1405GBP for damage that was not my fault; an extremely minor (<1cm scratch) in a wheel and a faulty rear window. There was a chip in the windscreen which would cost 30 GBP to fix at Halfords. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JAMES - 02 October 2020
" See Point 3- Auto Europe's association with Green Motion completely taints your professional reputation. Very regrettable. "
" Utterly disgraceful car rental company which quite evidently attempts to catch people out with the very tiniest of marks on the vehicle (in my case on the plastic casing below the front grille- could have been created with a finger nail as so insignificant). I didn't end up having to pay but my guess is that they stalk the weakest. Outraged that Auto Europe continues to work with them- will share this experience very extensively throughout my social media platforms. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAUN - 21 September 2020
" Not happy with the car I was given. I booked a volvo v40 with auto europe or similar, what i got was a Seat Arona with a 1l engine. While the car was clean and tidy I chose the volvo for its size, especially the boot space as we had a lot of suitcases and bags. We had to leave items behind because we couldn't fit them in the car. A Seat Arona is not similar to a volvo v40. If you can get this right in the future then yes it would be a great service. "
" The gentleman who served me was very nice and very helpful. A credit to green motion. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by GRAHAM - 20 September 2020
" We have used Auto Europe many times and we have found the service excellent. Unfortunately, the service was spoilt by the problem of finding the office. Very frustrating. "
" The office was very difficult to find in the multi-storey car park. There were no signs and it was difficult with heavy cases to find the office. There were 3 other customers walking around the car park looking for the office. There was no guidance or signs for drop off and, again, we were walking around the car park trying to find the office. We informed the office staff of the problem but they were not interested. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CHRIS - 19 September 2020
" Deposit still not received "
" Haven't received deposit back "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by VICTORIA - 18 September 2020
" Auto Europe booking etc was fine. But I would recommend removing Green Motion from the list of providers. "
" The location of the green motion office was Terrible - Gard to find the bus, and the bus was not very regular and was a public bus service so had to be paid for £6. This was not flagged anywhere. The car I was provided with was not in great condition and had lots of dents. When I returned it, the agent went straight to some small scratches by the wheel arch. I was certain I had not caused them. He said customer service would be in touch. Customer service were not in touch. Instead, they took £380 charge from my card without informing me. Given the poor condition of the car, this was unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LONDON, GB - Reviewed by ALEXANDER - 14 September 2020
" Excellent value and helpful staff. Have got more cars booked already. "
" Quick service. Will use them again and again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PETER - 14 September 2020
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 09 September 2020
" riendly efficient service "
" Friendly efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL - 03 September 2020
" Fine as always "
" Still haven't released security deposit nearly 2 weeks later. Refuse to accept business credit cards only personal cards??? Mileage restriction. Quarter tank provided and needed to return a quarter full. Cannot contact them as have to send mail which they responded to one out of two time's. Don't touch them! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by WINSTON - 29 August 2020
" Ease of booking and range of choice very good. "
" Pick up a bit slow but understandable under the circumstances. Staff friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 27 July 2020
" I would strongly recommend dropping Green Motion as a partner. Otherwise, I would not recommend your service, even though I have used it with great satisfaction in the past "
" Green Motion are a disreputable company with dishonest business practices. I was charged £280 for damages to the two front tyre rims. One one side, the scratches coincide with damage to the body in the same area. The scratches are almost microscopic. The simple fact is, I did not do the damage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PAUL - 20 June 2020
" Brilliant. "
" Very professional and friendly staff. Excellent value and always nice, almost new cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by REBECCA ANNE - 16 June 2020
" Would never ever use Green Motion again "
" Awful, rude, terrible customer service. Refused to look at damage I tried to point out and they are now trying to charge me for this damage "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PHILLIP - 11 June 2020
" It's a great way to find a cheaper car hire, prices have gone up though!! "
" Car was not clean and I should have advised the front desk. I was also told to clean the car on return inside and out!!! As staff would not be cleaning it because of covid 19 "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by TRACY - 30 April 2020
" Mediocre, not the best "
" OK, car filthy when picked up, had to fully clean it before handing it back, didnt want them to think it was our mess when returned aas when it was picked up it was a rainy and dark night "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LONDON, GB - Reviewed by MARCIN - 09 April 2020
" Worst service I ever had "
" I didn't received the hired car because of my occupation witch is nonsense!! I'll never again use your service it's just waste of time and nerves "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LYNNE - 21 March 2020
" Great service - Easy Pick UP /Drop Off - Recommend - Use Again "
" Great staff /service - Easy Pick UP /Drop Off - Recommend - Use Again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by R - 20 March 2020
" Experience was good i will go back for another rental. "
" The car pickup was good. The Green motion employee explained the car and away i was. Also handing in the car was swift. Overall a good rental experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by RONALD - 20 March 2020
" Car was good car and drove really nicely. Only down side was the high mileage of the car almost 16,000 miles on a 59 registered car "
" Good, only took 15 minutes to get the car from arrival. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LIVERPOOL, GB - Reviewed by PATRICIA - 20 March 2020
" Once bitten twice shy "
" I didn't use the car as they would not accept an electronic bill as proof of address and wanted £250 payment for liability insurance on a car that was going to cost £45.50 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by MARTIN - 18 March 2020
" Gerne wieder! "
" Good, very friendly stuff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by ISABELLA - 18 March 2020
" Friendly efficient staff. "
" Simple process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RODNEY - 17 March 2020
" Recommended. "
" Good company. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAJINDER - 16 March 2020
" Good experience "
" The young lady was very helpful and explained all the details clearly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 15 March 2020
" Very easy experience "
" Good connection. Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDER - 14 March 2020
" Also with Auto Europe, had the best deals, ever Thank yoiu "
" I have rented cars for a while now at the same Location and nothing but positive memories Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JASON - 13 March 2020
" I was given an MG branded 5 door hatchback car which was torture to drive terrible rock hard suspension I was relieved when I handed it back never want to hire an MG again. "
" N/C "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 11 March 2020
" Disappointed that these entry level companies are advertised on your site, any that I have used just come across as disingenuous. "
" The phone system said I only needed 3 pieces of information to pick up the car- dvla code, passport and driving license, there was no mention of proof of address on their IVR system. Also, the chap on the desk wanted to take my credit card before I paid for the deposit and write down the details. I will be reporting this to the ICO and would make me question how safe my data is. The windscreen washer was full of some substance which would not clean the window and I was unable to see properly which was extremely dangerous especially at night, I could have easily had an accident due to their lack of care when preparing the car. The hand back process was another joke, looking for a hair line scratch on the car that was dismissed after 20 minutes. It was a painful process from start to finish and I would never use again nor would I recommend to anyone. Better to pay that bit extra and go with a reputable company. Go cheap and risk being ripped or having an accident because you have zero visibility! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by MICHAEL - 10 March 2020
" Auto Europe is still ok "
" I had to pay £105 extra for extra insurance. This is because I did not have 2 proof of address in hard copy, which they asked for, as the Liverpool airport franchise ownership has changed. This is in spite of me renting from Green Motion regularly and having an account with them. A con! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PRINCE - 10 March 2020
" Never in a lifetime. "
" A fraudulent company that should be put out of business ASAP. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by GRAHAM - 09 March 2020
" Other than at collection service was very good "
" Had to wait to be dealt with when ollecting when it appeared a representative was free to provide a service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 07 March 2020
" Very happy with the car but insurance is on the expensive side. Long waits add frustration. "
" Only one member of staff on duty at pick-up meant a long wait. Same at drop-off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JAMES - 06 March 2020
" Pretty much not worth saying any more as you probably won't read it anyway and even if you do you still won't care enough to offer any sort of refund. "
" Advertised as you don't need a credit card. Went to collect and was told that without a credit card I would have to pay an extra £315.00 insurance premium. Can't afford that as this was supposed to be a cheap money saving exercise so had to cancel but still had to pay the full hire cost so still out of pocket by £206.00. Totally ripped off and will never use you again. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALEXANDER - 05 March 2020
" All very positive Thank you "
" It was a good experience. I had a tire problem last time and left my deposit but have not heard from them yet, what the cost will be. Otherwise they did a good job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DANIELA - 05 March 2020
" You should not renting cars less then 24h and if the customer has a problem you are not able to cancel and give the money back. "
" You should not renting cars less then 24h and if the customer has a problem you are not able to cancel and give the money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PETER - 05 March 2020
" No real criticism to report. Will use again "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by DENIS - 04 March 2020
" I allways use Auto Europe for my car hire, as I hire in lots of countries. Its convenient and easy. "
" Simple system. All information given. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 04 March 2020
" The website could be a bit more modern and easy to use, but generally happy to use again. "
" Had a traffic infringment which they charged 84 just to process, which is much higher than other providers. On return they found a small scratch which added another 380, which again is at least twice the price of damage with other providers. Will not use their services again. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DAVID - 04 March 2020
" Best price at the time... "
" Very helpful but a bit of a wait to pick up the car, very busy at that time. But would NEVER use GM at Luton airport.... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ANDREW - 04 March 2020
" I would never use a company that would force you to have a credit card only for a deposit when I could have paid the deposit from my debit card with no issues. Only to be told if I had gone direct with green motion there would be no fee at all. "
" I don't have a credit card so on arrival I was told that I needed to pay about £600 for a fee for using a debit card. I have put a deposit on a debit card with other car hire companies and had no issues. So I was shocked and appalled by this. There was no mention of this extraordinary fee on the website. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by WAIYEE - 29 February 2020
" Used Auto Europe many times and cannot fault. "
" On returning the vehicle was told my deposit pre-authorisation would be cancelled and would see this in due time. On getting back to my home, discovered that the deposit was charged as a sale and not a pre-authorisation. After contacting Green Motion and asking about this, they kept saying it was a pre-authorisation only until I showed them my Credit Card bill. Since that email, they have not replied once but at least 6 times when they said it was pre-authorisation. Just be careful to document the cars condition on collection and make sure you pay a pre-authorisation and not charged for the deposit. Currently, my credit card company is working to get refund for the deposit on my behalf. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ALEXANDER - 29 February 2020
" all in all good "
" VERY GOOD. THE SERVICE, THE CARS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 28 February 2020
" I rent regularly now with Green Motion. "
" nice car, very good good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 28 February 2020
" No issue with Auto Europe although this time you confused the booking and had me down 3 times for 1 booking. You did only take one payment so I wasn't too bothered. In all honesty I buy from the cheapest broker that offers me Green Motion. "
" I use Green Motion regularly and am never anything but delighted with their service. Efficient and professional from checking the car out to returning it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by EILEEN - 28 February 2020
" Auto Europe is my first choice when looking to rent a car. They always seem to have best prices and I like to take out full excess insurance with them. Last year the car I hired was damaged through no fault of my own. I was dreading making a claim but it was a very positive experience and my claim was settled in a week. Bravo. "
" We have used Green Motion in UK for most of our rentals over the last 15 years, most recently at Bristol and have been very happy. I used another company there once and it was a disaster, so back to Green Motion, plus they tend to be best value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 26 February 2020
" Great friendly and efficient "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LASZLO - 26 February 2020
" They knew that I shall arrive with many others and were not really prepared (actually they were eatong). They tried to sell a lot of additional things ryanair business model. They succeded to sell the fual policy and I left more fuel in the tank and reimbursement of the £15 is nowhere around, AVOID. At the return of the car it seemed to me they were looking to find something what they could add extra charge. There were nothing. On the web page there were 100 miles/day usage in the actual contract it was 95 miles only. UNFAIR ADVERTISEMENT. Still they are cheaper than others so it is worth taking the risk, but look after every details. BE AWARE. "
" They knew that I shall arrive with many others and were not really prepared (actually they were eatong). They tried to sell a lot of additional things ryanair business model. They succeded to sell the fual policy and I left more fuel in the tank and reimbursement of the £15 is nowhere around, AVOID. At the return of the car it seemed to me they were looking to find something what they could add extra charge. There were nothing. On the web page there were 100 miles/day usage in the actual contract it was 95 miles only. UNFAIR ADVERTISEMENT. Still they are cheaper than others so it is worth taking the risk. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by IAN - 26 February 2020
" Very good. "
" Ritz, the guy who checked me in and allocated the car was spot on! Perfect man to meet after a delayed flight, long day etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ABIGAIL - 26 February 2020
" Car was beautiful but hidden charges ruined it "
" Hidden charges when I got there was very unfair cost me 139pound to rent the car then an additional 185 on my arrival "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 26 February 2020
" Brilliant service "
" Very efficient bus service to a very comfortable hotel pick up area. They could not have made us more welcome. Definitely book again for the best and cheapest car rental available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by HEATHER - 22 February 2020
" Very happy would recommend "
" Helpful staff. Upgrade of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by SOHAIL - 21 February 2020
" Worst service ever "
" The worst service i have ever experienced in my life from a company!! I went there had all my paperwork but no credit card. I told them as i told have a card can I collect my car tomorrow as i had it booked for over 10 days, they said no you have to take the car right now, i said can i have 30 minutes to and get a credit card they said we close in 10 minutes and we can't wait for you. So i paid for no reason, no refund was made even though I didn't take the car. Will never ever use or recommend green motion unless i get a voucher or full refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KNICKI - 21 February 2020
" as above... "
" Great car..Great Staff...difficult location...hard to find at 0530 in the dark! I really didn't like having to pay an extra £36 just to leave key in off site airport parking office, right next door. a very early morning flight! I hope that there were no problems with the return of the vehicle...you were holding a lot of money on my credit card! Otherwise Full Marks! xKx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEMMA - 21 February 2020
" No refund issued "
" Wouldn't refund booking when couldn't get car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANDY - 19 February 2020
" All good apart from the vehicle I was given. "
" Not the car I booked or anything like it. Thought I booked a small SUV and none at rental company when I got there. So they gave me a berlingo 7 seater. It was like a barge and not good to drive in a storm. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BALBIR - 17 February 2020
" I would be grateful if Autoeuropa as booking company can talk some sense into Green Morion to stop their malpractice and refund my £1,205 "
" I would be grateful if you could also intervene and assist in getting this resolved so we can get the "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BIRMINGHAM, GB - Reviewed by LESLIE - 17 February 2020
" EVERYTHING WORKED TO TIME "
" GREAT CAR GREAT PRICE GREAT SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDER - 17 February 2020
" all in all very positive, thank you "
" People where nice and helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN ALEXANDER - 15 February 2020
" Not sure what the difference between Green Motion and Auto Europe is. On our return, the rental office didn't open until 07:00 and our flight left at 08:25 so it didn't leave us much time to drop the car off at Gatwick and get transfer to the airport. For earlier flights, the office should open earlier than 07:00. "
" The car, although a 19 reg, was marked and dented in quite a few places. Most worrying was that the form I was given stated that the car was over three-quarters full with petrol. Within a mile of driving it away I discovered that the fuel gauge was reading just over one quarter full. I had to return to the office to report this. If I hadn't noticed it would have meant that I would have had to return the car over three-quarters full of fuel instead of one quarter full. I assume this was a mistake but I'm not sure - I am certainly not impressed. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GEORGINA - 14 February 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 14 February 2020
" Auto Europe has the very best prices, hands down. "
" Fast, efficient, nice clean late model car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OMER - 13 February 2020
" Helpful and friendly staff, the car was a little dirty on the alloys and mud guard outside but the rain the next day soon cleared that up! Thank you Greenmotion. "
" Helpful and friendly staff, the car was a little dirty on the alloys and mud guard outside but the rain the next day soon cleared that up! Thank you Greenmotion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by JAMES - 13 February 2020
" Difference in insurance excess from your company to Greenmotion wildly different which caused delay in car pick up and I am yet to receive full refund as promised. How would you consider this for customer service? "
" The insurance excess on my agreement with autoeurope differed by £1200 what greenmotion was expecting. After discussion with AE supervisor I paid £96 extra with the promise and email to confirm a full refund. I am yet to get any refund. Once resolved the service would be excellent "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by DANIEL - 12 February 2020
" flights were delayed so we arrived at the pick up late to be told that car was only held for 2 hours and we may not be getting a car. better warning of this situtaion from auto europe would have been good "
" great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - 12 February 2020
" All good "
" All good no worries "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NEDA - 11 February 2020
" Smooth and pleasant "
" Friendly and honest staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SATYAJEET - 11 February 2020
" I was not informed that I will not be able to collect vehicle after certain hour limit and more over I didn't get any vehicle and lost all my money. "
" I was not informed that I will not be able to collect vehicle after certain hour limit and more over I didn't get any vehicle and lost all my money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by JAMES - 10 February 2020
" Excellent choice and cost "
" Good service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IAN - 08 February 2020
" This company are a disgrace and i have written to there complaints dept "
" Staff rude and charged 457 pounds for windscreen just a scam "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by ROBERT - 07 February 2020
" All was bad "
" Car was in very bad condition not clear where pick up wax from and no drop off back to airport "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by COLIN - 07 February 2020
" I am not happy with this company. Never experienced anything like this with other companies. The staff were most unhelpful. The man Victor was rude and aggressive. "
" Not at all happy with this company. On arrival they demanded the green counterpart to my driving licence which is no longer issued. I then had to pay £15 for a phone call to the DVLA. The assistant was very rude & aggressive demanding I hand phone over to him whilst I was speaking with the DVLA. It took almost an hour before I was able to leave the office. I am thoroughly disgusted with the attitude of the staff. Definitely won't be using this company again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NEWCASTLE, GB - Reviewed by ANTHONY - 04 February 2020
" Best service at Newcastle "
" Best car rental experience I have ever had in 30 years of hiring cars. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PETER - 04 February 2020
" Green motion are away from the airport and attract customers by offering very low prices, but they will jump on anything to increase the income. A 25mm x 2mm scratch on the very edge of a wheel is barely noticeable to the naked eye, and certainly does not warrant a charge of £140.And £96 to run a car through a car wash is robbery. "
" when i returned the car they said it was to dirty to inspect and charged me £96 for the cleaning. this was done the next day when i was not there. They claimed two tiny scratches on the wheel where down to me and have charged £280 of my credit card. they claim not to have a pressure washer on site have to go to a car wash several miles away. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CHRISTOPHER - 02 February 2020
" My complaint about GreenmMotion are captured above. Moving forward, I think AutoEurope should drop this company as one included in their brokered list as their operating practices are highly questionable. I am clearly not the only one who thinks this. Other customers should be protected from the experience that I and others have had to go through with GreenMotion. "
" When we arrived on the 19th December, the Greenmotion service was very bad. The GreenMotion office was way understaffed (1 person to deal with 10+ customers). The representative said the car we had reserved through AutoEurope (on 3rd November) had been given to someone else as we were late. We actually had a delay due to a French air-traffic control strike, plus we were travelling as a family of 4 including two children 1 and 3 years, with 2 car seats, suitcases, and a stroller and also had to wait 30 minutes for the Greenmotion courtesy bus. We arrived approximately 1.5 hrs after the 18.30 pick up time. I have never had a car rental company assign a reserved car to someone else after this short period of time, especially as Greenmotion had my flight details, and given that they supposedly close at 8pm. He rudely said "do you think we track flights?" and that as the booking was through AutoEurope, Greenmotion hadn't been payed yet. I was first offered another more expensive. I complained that it was unacceptable as I had made the booking in early November. After 30 minutes we were offered a smaller car which was of inadequate size for our family (wife, me, 2 young kids), large suitcase, backpacks stroller and car seats. The Green motion representative said that we would only be able to have a car when one was returned which may mean that there was not sufficient time to clean it. Eventually after one 1 hr, a car Seat Leon car was made available after 1 hr of waiting. I am convinced this car should not have been rented out that night: • The Car Vehicle Condition Report Form was clearly not up-to-date with regards to mileage or existing damage (at the end of rental it recorded the physical impossibility of me driving 1112 miles when in fact it was more like 200m miles max). Staff did not proactively point out and mark new damage. I found several severe scruffs and scratches on a front left wheel and wheel arch not recorded on the condition form at the time of rental. • On leaving, the tires were found to be deflated by a dashboard warning light On returning the car, a GreenMotion representative performed an inspection and immediately went for a scratch low down on the front bumper which I had not originally spotted, and another mark on the back bumper which was I was told I would not be liable as it was less 2.5 cm. I raised a dispute regarding the damage being "new" damage as categorically no contact whatsoever was made during the rental period I had the car, and the majority of the time I had the car during the rental period (Christmas to New Year), it was parked in a private drive. Furthermore, there were several damages unrecorded on the condition report form which was clearly well out of date given the much lower mileage at the time of taking out the car. I was told by the person inspecting that first GreenMotion would check previous reports at head office for signs that the damage was already present on the car and that then they would contact me after 1-2 days with an outcome of the enquiries. The next thing I knew was my credit card used for the collision damage waiver excess was deducted for 519 GBP, without any warning, follow-up of the dispute outcome, or explanation. To this day I have not received a voluntary communication from GreenMotion, letter, phonecall or otherwise, on the outcome of the dispute or the justification of charging my credit card. This is unacceptable. The fees for the service /surcharge is way in excess of a repair costs. I asked Greenmotion on what basis are these damage charges calculated but I have received no reply. I unfortunately did not have a documented image of the front bumper scratch at the time of rental. However, I queried why I had been charged twice for identical damage itemized on the invoice "#165-Front Bumper - Scratch/Scuff 25-75 mm @242.250" After further emails with different GreenMotion Gatwick representatives who did not answer my question, I finally got the reply from someone different again confirming that I had not been charged for the same damage twice but that I had been charged once for the rear end damage as per the condition report form and also the damage marked to the front of the vehicle. I was not made aware of any liable damage to the rear bumper - the small mark on the rear bumper was less than 2.5 cm and already marked on GreenMotion's own Branch Copy as "OK". The latest experience with GreenMotion has been very unpleasant, on numerous accounts: • having no car available on December 2019 despite making a reservation in early November, • long waits of over an 1 hr, • rude, aggressive staff (summed up by a GreenMotion Representative when he said he didn't care when I said I would never be renting with them again) • non-transparent and honest condition of the car at the point of rental, inadequately checked car for damage; release of a car with servicing needs and potential safety issues (deflated tires) • being charged an extortionate amount for damage which I can categorically say with confidence I did not cause, and worse, without any communication or explanation in advance or after as to the reason, while a dispute was and is ongoing • Errors in accounting of damage (charged twice for same itemized damage) and excessive damage surcharges and services. • Lack of cooperativity in correspondences and answering customers very simple questions. In hindsight I looked for other complaints on the internet regarding GreenMotion and it seems the complaints described above come up very frequently, along with the suggestion by other costumers that non-disclosure of existing damage then finding this alleged "new" damage on inspection and charging extortionate damage fees is a series of an elaborately rehearsed plan. How long will it take before this company with these practices is banned from operating? One very Dissatisfied Customer "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DAVID - 31 January 2020
" Very competitive with an easy to use website. "
" First car I was offered had a smashed wing mirror that was marked as slightly scratched. However, the attendant was extremely helpful and sorted out a replacement without me having go through the whole booking process again. This car was in excellent condition. Returning the car was very straight forward and quick. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PHILIP - 31 January 2020
" Ok "
" For a car hire company based at an airport not having a key drop facility without being forced to purchase their exhorbitant all risks policy is ridiculous. By restricting drop off to the hours of 6am to 10pm it is impossible to get an early flight when the drop off point is 15 minutes by shuttle from the terminal and the shuttle schedule is at best every 30 minutes meant having to cut short my trip and book a hotel night to drop the car the previous evening, (even then there was no one at the drop off cabin and I had to find someone from the pick up staff. A wholly unsatisfactory arrangement and smacks of restrictive practices to boost revenue that I thought had disappeared from 'reputable' car hire companies. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by TERENCE - 30 January 2020
" Happy with the online experience. "
" No forced upsell on car or insurance and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 30 January 2020
" Good value. "
" Pick up process a bit slow. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by SUSAN - 28 January 2020
" Easy transaction. Great communication "
" Easy transfer. Great cars, friendly staff and good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAMES - 28 January 2020
" No hassle and vehicle ready at time requested "
" Helpful and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AMANAT - 27 January 2020
" Have a "price guarantee", but don't adhere to it. On the site it says to email or phone the agents if you see the price cheaper. At night, the offices are closed so cannot call. Email is checked in the morning (including screenshots of cheaper price) and are told to call the number. When the number is called, a new price is showing (more expensive), and they say they can't do anything and that I should have "modified" the booking. Surely if that was true, it should have mentioned on the site rather than tell me to first email and then call again. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARYKRISTEN - 27 January 2020
" I wish auto europe had more influence over their suppliers/vendors. i signed a contract with auto europe and yet had to pay duplicate to green motion. wasn't able to reach either company's customer service via email or website. I did not have an international phone plan and had to borrow a stranger's to make the call when i finally reached a wonderful rep from AE. Please contact green motion on my behalf for reimbursements for deposit and erroneous upgrade charge and confirm receipt of this message. "
" I was not able to contact green motion by email or phone. auto europe site was also down. was informed that the "free upgrade" was being charged to my account which i contested immediately. Please make sure to credit my account for this error and refund the deposit. please confirm receipt of this message. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by WARREN - 26 January 2020
" Smooth process. "
" Booking, communication & collection all straight forward. Great car at a very good price. Staff walk through the damage review beforehand which helps ensure both parties are happy before driving off. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - 25 January 2020
" Good experience overall "
" Told to collect car from Area 5. There was no area 5 in Novotel car park "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by KEITH - 25 January 2020
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 25 January 2020
" Green motion Newcastle are without doubt the worst ever car hire company I have used and would not use them again if you paid me! "
" Taking legal action against them for false accusation that I had smoked in the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ADAM - 24 January 2020
" Very bad would not recommend to a friend as I like my friends. Unprofessional staff would like my money back as refused to collect the car due to surcharges and staff attitude. "
" Had to pay £3 to be picked up advertise a shuttle service if it cost should of stated that. Added an extra £250 to the bill. The staff very unprofessional calling me boss either use my name or sir or don't use anything just talk polite. I refused the hire car and would like my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
GLASGOW, GB - Reviewed by ROBERT - 23 January 2020
" Next month maybe "
" I scheduled this rental for a month earlier than needed so you have been gifted the costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FIONA - 22 January 2020
" A great experience. 10 out of 10! Would highly recommend "
" Staff were very friendly and the whole experience was wonderful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHAHJAHAN - 21 January 2020
" Highly recommended. 5 star rating. "
" Excellent staff at reception. Got very quick service to get the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 21 January 2020
" Very good service and price "
" Friendly efficient service. Have had problems with car hire before but not with green motion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JOANNE - 15 January 2020
" As stated "
" Thankfully 2 of 3 counter staff recovered the situation quickly. (Following initial hostile response to a collection request. ) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BERNARDO ANTONIO - 15 January 2020
" The only problem I have, was to return the car...my GPS could no find the site... it is a very hide away place. "
" Great !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PRABHJOT SINGH - 15 January 2020
" Dirty car - not serviced before given. "
" Dirty car - not serviced before given. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BRISTOL, GB - Reviewed by CHRIS - 15 January 2020
" Bad car, extra charges, awful service "
" Awful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by IAN - 14 January 2020
" Booking with AE always easy, just be careful with your choice of actual supplier "
" Be aware as a UK resident you must provide hard copy proof of address, they will not accept electronic prints of bank statements etc. £24 cost for GM to verify your address. Car was returned not cleaned / washed off & they wanted £96 (!!) as a cleaning fee. Went to a local hand wash, 5 mins to rinse it off for £6. Never again will I use GM; I just don't understand these dubious business practices but of course the conditions are all in the small print somewhere so difficult to argue these points on the day. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GORDON - 13 January 2020
" Good value for money "
" Shuttle bus timings can add an additional 30mins to overall pickup time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by KEVIN - 12 January 2020
" Excelent "
" Excelent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MICHAEL - 12 January 2020
" Will use again, very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERTA - 12 January 2020
" Disgusting. No refund, no customer.respect. I am.in the process.of formal.complaint via a solicitors letter. "
" I did not use the voucher as I didn't have enough balance on my credit.card and the very rude man at the desk would not take a debit card I tried to ring your company and received no assistance.whatsoever "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JOHN - 10 January 2020
" Can't really comment, but the description on our voucher not the same terms as Green Motion supplies. Also, no contact with Auto Europe except by email. "
" efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STANISLAV - 10 January 2020
" Negative "
" Не смогли прочитать банковскую карту из Беларуси. Единственное место где-либо не смогли снять деньги с моей карты. В 13 странах Европы нигде проблем не было. И также в магазинах и общественном транспорте Лондона тоже проблем не было. Также сотрудники долго не могли найти мой адрес проживания. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 10 January 2020
" Very good service no complaints whatsoever "
" No complaints all went very smoothly.l would use green motion again should the need arise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 09 January 2020
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by TREVOR - 09 January 2020
" Great value and good communications, esp on helpline. "
" Green Motion are making a big effort to reverse previous negative reviews. An excellent experience, and cheap! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NAZAR - 09 January 2020
" Very much so. "
" Green motion staff at Manchester airport are very efficient, friendly and very cooperative. You couldn't ask for anything better! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAURA - 08 January 2020
" The company is good and trustworthy. The service was immediate and helpful. "
" The people at the front desk were super helpful and accommodating especially ROHEEL, who went out of his way to make sure I left with a car despite certain limits on my credit card. However, the total opposite happened at the end where you have to actually pick the car up and drop it off. The people who served me were unfriendly and acted like they didn't care, which was probably the case. On returning and dropping off the car the person who was in charge of this task gave me some disappointing news and although I should have taken photos at the beginning ( I didn't as it was raining) I was told the car had damage which I didn't do and some scratches which were barely visible. I was charged the entire deposit which left me very disappointed, first with myself for not having taken the photos and then with the service at the end as well as the money taken for damage which was there previously. Please take the time to check the car before you drive off and make sure you take photos of every little sign of damage. Otherwise you will be suffering the consequences unnecessarily. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ZEESHAN - 08 January 2020
" very pleasant experience "
" 2nd time business with green motion, First in Glasgow and now in LHR, quick pick up and returns "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NICHOLAS - 08 January 2020
" Ripped off by Green Motion supposedly because of Auto Europe's rigid requirements. "
" Travelling from Jersey, part of the British Isles, to Birmingham, UK I do NOT require a Passport. The desk at the Green Motion office at Birmingham Airport insisted that I required one to take a car booked via yourselves and it was your requirement which could not be ignored. I had a Jersey photographic licence, the paper version of my Jersey Licence WITH a photograph reproduced on it and containing my home address. Also I had an official Government of Jersey communication in the form of my Income Tax Assessment that I had received that morning and I was using as a second proof of address. I was informed that no matter that I have my own Annual Car Hire Insurance that because I was from outside the UK they compelled me to pay £260.98 extra insurance to "cover them" as I had booked via an agency: yourselves and it was you, Auto Europe, that demanded a Passport even for Channel Island residents! As this was 9 pm just before Christmas and I had some miles to go I had to comply with what I consider BLATANT ROBBERY! Just because I was a Jersey resident arriving late before a holiday, and even though I am a Citizen of the United Kingdom, I have been ripped off. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARCO - 08 January 2020
" I've used Auto Europe before with other companies so fine with them, but I'll never rent with Green Motion again. "
" Original quote paid in advance: £165.80 Extra on arrival despite correct documentation: £196 Total: £397.80 15 days "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
LUTON, GB - Reviewed by MARILYN - 07 January 2020
" Excellent "
" Yet again a very pleasant experience, polite, friendly, efficient staff. The team are all professional. An extremely pleasant experience. Many thanks to the team.o "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BARRY - 07 January 2020
" Please see my comments above, I have used Green Motion before and not had any problems, but I understand that they are under new ownership perhaps that as something to do with the change in the insurance as I have never been charged such a high rate before. "
" Everything was fine until it came to the extra insurance to make sure that i was fully covered, It came as quite a shock as I was told that it was going to cost me £242 0n top of the £203 that I had paid when I booked the car last summer. I think that everything should be inclusive when booking this would save any shocks when you collect your vehicle. I am a pensioner and have watch what I spend, and this experience is going to me think before I book my next car no matter who this is with. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by TREVOR - 07 January 2020
" I started with a price of £156 but ended up paying £456........additional costs for early drop off, insurance to avoid £1200 being placed on my card as a deposit which I was unlikely to see all of again. Couldn't find the Green Motion office, couldn't find the Green Motion rental return space. "
" I started with a price of £156 but ended up paying £456........additional costs for early drop off, insurance to avoid £1200 being placed on my card as a deposit which I was unlikely to see all of again. Couldn't find the Green Motion office, couldn't find the Green Motion rental return space. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by LESLIE JAMES - 07 January 2020
" Not very pleased with Green Motion Newcastle treating a 76yrs customer like that is wrong or anyother person. Please mention this to Green motion Head Office as I also use them when down south. "
" Have hired vehicles from G.M at Newcastle since they started up but to be told to use up full tank of fuel & not replace before returning it as vehicle was going back to main depot as Manager told me before leaving. Before returning checked paperwork & found be charged 45pounds for fuel ,so did not do full to full,so very disappoint with what the manager told me & on returning vehicle would only gave credit for fuel use,which I know would have been cheaper if I had filled up myself. Also asked why it was cheaper hiring via yourselfs a Broker by nearly 20pounds & they said if I had phoned them (G.M)they would have matched it. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 06 January 2020
" I was nervous about using Green Motion as I had never used them before and I had also read some poor review about previous customer experiences. However, my own experience was wonderful. Great value for money and great service. "
" I was nervous about using Green Motion as I had never used them before and I had also read some poor review about previous customer experiences. However, my own experience was wonderful. Great value for money and great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by TIMOTHY - 06 January 2020
" All good with AE "
" The pick up counter guy was too pushy trying to sell me lots of extras which I didn't want. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by SAMUEL - 06 January 2020
" I got offered an upgrade at a great price I nearly didn't take it but I was happy I did. Really enjoyed the car "
" Excellent experience, great car. Good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NICHOLAS - 06 January 2020
" Watch out for "sharp practice " Insurance scams and repair scams "
" Unfair practices against your customers "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by IMRAN - 06 January 2020
" not good and i am afraid i can trust again "
" No communication at all, the car wasn't available and no one informed us that on top they said we tried to reach us, which is in correct they never called nor email was sent. we received a small car manual and said we will replace it with the one we ordered in 1 day, it took them 3 days to replace the car with automatic one, the car wasn't clean, the car wasn't in good condition, "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
EDINBURGH, GB - Reviewed by TREVOR - 06 January 2020
" No problems at all. Phone queries very efficient. "
" Green Motion have improved enormously and their offer of £1 a gallon petrol upon return is great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STUART - 06 January 2020
" Terrible experience. I tried to call yourselves but no answer so I had no other option but to pay up. I would like you to take this up with the company please. "
" I booked this car for a 8am pick up so I had the car from morning and paid yourselves for it. I arrived around 12 ish to pick up the car and was told I was too late? They then went on to charge me 250 pounds for another car? I was very disappointed as I told them they had moved to another sight since I last used them and had to find it then walk around 3 miles to their new sight. Freezing and covered in water from other cars going through puddles. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by PETER - 05 January 2020
" They provided the best price for the rental group we wanted "
" We arrived on a wet evening, the pick up from the airport was good, we were allotted our car quickly and David showed us all details of the car. It was a brand new Mini Cooper Automatic which was pleasure to drive. We were a little delayed on our return due to closure of the M5 but again were dealt with quickly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SALLY - 05 January 2020
" As above "
" We were told to return the keys to the hotel reception, there was no one there, we rang the number on the sign and the person who answered said they were "dealing with an old lady" and would be 15/20 minutes we were told we couldn't wait in reception and that we couldn't leave the keys but to put them in a hole in the wall which said it was for hotel keys. Not a very satisfactory end to what had been a hassle free hire experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARIE - 04 January 2020
" Wasnt told at booking that the collection office closed at 9pm... our collection was booked for 9pm!! This gave us no room for delays! Of course we had a delay which ended to be almost 10hours. As soon as this was known (within the first hour of delay) my mum (who was in the UK) tried to change our collection to another location to try and ease our logistics with our new arrival time. Auto europe said no changes by 48hours.. yet green motion said had we not booked through auto Europe we could have changed this but wouldn't having booked through auto Europe. Overall it was the most worrisome experience. I only found out 2 days before departure that the office closed at 9pm. I called the location who reassured me they would wait. However we ended up having a long delay ans the situation just went from bad to worse. "
" After a 9 hour delay and my mother calling the company 6hours before initial collection to inform of delay we were told we couldn't change location but the car would be available between 7-11am the next day(when we finally arrive 7.30am) on arrival a very rude man (Sab) was immediately aggressive telling me the car had gone because I didnt collect it and they had waited until a hour past the original collection time (despite being told we would not be landing until the next day) Sab continued to tell me to shut up and listen. Tried to make me pay to have a bigger car and when I refused he told me it was my fault because I should have personally called (despite being on a plane!!) To inform them. After a stressful altercation with a baby in tow I agreed I had no choice but to pay the £200 extra to have a car as I was now stranded however when I asked to take the assistants name he became aggressive and refused to serve me, first telling me I should wait a hour for the manager to arrive and then telling the other assistant he had to serve me. Finally once the office began to fill up Sab decided he now wanted to serve me and I should be grateful as he had now found me a car the same size and I didnt need to pay but it would take from someone else's booking. He tried hard to sell us additional insurance despite my husband having researched and spoken to our credit card company prior Sab was sure we were wrong. Finally after a very stressful morning we finally left with a clio. It was very clear from the moment we walked in this guys tactic was to try and bully us into paying to upgrade our booking. He was rude and aggressive and should not be dealing with customers face to face! After a very long stressful journey with a new baby ( he also barked at us whether we had a car seat for 'that baby' despite clearly seeing we had one on top of all our luggage) this was the last thing we needed to complete our journey for xmas. Whilst the condition of the car was ok it literally had 0 miles fuel in the tank and my husband had to go in and ask for directions to the nearest petrol station! The only other thing we didnt know was the shuttle from the airport to the collection site cost £6 each one way! Seems a little steep. Drop off was fine the girl was quick and pleasant. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID - 04 January 2020
" You need to stop all association with Green Motion. I have been waiting several weeks for confirmation of a refund. If this isn't received I will lodge a claim for both my refund, the additional costs for the last minute alternative rental I was forced to take, and legal costs. I won't be using Auto Europe again. "
" I was one hour late so the car was given to someone else. This must be a scam organisation who seeks to opportunistically charge the most at peak times, at the expense of existing customers. I missed one day of my holiday with my family, and ended up having to book through another provider at a much higher cost. I am currently waiting for a refund and taking advice as to how to lodge a claim against Auto Europe and Green Motion in the small claims court. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOANNE - 03 January 2020
" not very good "
" The young lady that served us on collecting the car made us feel very uneasy about the whole process off hiring a car ie: being covered by insurance,car being damagaed ect also was not accommodating at all when i asked if there was any other type car as the one we were given was very small her overall response was very sarcastic and rude, after a long flight I didn't need this attitude, and made the whole time having the car very worrying, even thou the car ended up being very good and cheap for petrol, so was a shame that particular young lady spoilt the overall experience with green motion for my whole family. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LUTON, GB - Reviewed by NASEER - 03 January 2020
" Too much wait on the counter "
" Too much wait "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by GEOFFREY - 02 January 2020
" Very satisfied except for a problem with a rear tyre pressure leak. "
" Rear tyre had slow leak, needed to re-inflate regularly. Should have been identified by Green Motion before handing over the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JOSEPH - 02 January 2020
" Based on the fact Green Motion are one of your suppliers, I wouldn't recommend this service "
" I was made to wait over an hour to pick up the vehicle. The staff were not polite - their manner was rude and abrupt. On returning the vehicle I had to wait 15 minutes for someone to check it - and I was told my deposit would take 15 days to be returned on to my card. Very bad service. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LUTON, GB - Reviewed by TONY - 02 January 2020
" Easy to book no hidden extras Great "
" The best car rental company in luton I have used them several times and always had excellent service from them . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JENNIFER - 01 January 2020
" Regular customer so disappointed with car Have you any special offers for January and February as we are returning again from Portugal "
" Not the normal standard car believe old one from old franchise? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERIC - 01 January 2020
" Always helpful "
" Always helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEICESTER, GB - Reviewed by HAZEL - 31 December 2019
" - "
" Great service from Hema "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREA - 31 December 2019
" To pick up the car, it took one hour. In your email to me, you did not specify that I needed a DVLA check code. In order to get it there and then, I needed my NI number which I fortunately carry with me. Otherwise, I would have been stranded in Stansted. Personally, I did not like the Honda Civic we were given. The engine was very loud so we could not have a conversation in the car without shouting. Also the passenger who had to sit in the back, was very uncomfortable with the lack of space. I also found out that Greenmotion do NOT have any VW golf cars at all. So, to sum things up, pick up could have been a lot smoother, if I had been given all necessary information. Plus, we were not happy with the 'like for like' car, as we felt this was a downgrade. "
" To pick up the car, it took one hour. In your email to me, you did not specify that I needed a DVLA check code. In order to get it there and then, I needed my NI number which I fortunately carry with me. Otherwise, I would have been stranded in Stansted. Personally, I did not like the Honda Civic we were given. The engine was very loud so we could not have a conversation in the car without shouting. Also the passenger who had to sit in the back, was very uncomfortable with the lack of space. I also found out that Greenmotion do NOT have any VW golf cars at all. So, to sum things up, pick up could have been a lot smoother, if I had been given all necessary information. Plus, we were not happy with the 'like for like' car, as we felt this was a downgrade. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by JOHN - 30 December 2019
" B "
" B "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ROBERT - 27 December 2019
" There were differences between what material Auto Europe stated I would need to produce to rent a car and what was required by Green Motion. "
" The procedures to collect and drop off the car was too complicated and took too much time. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JILL - 26 December 2019
" Competitive rates "
" Friendly, knowledgable staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROBIN - 23 December 2019
" Will not use Green Motion again. "
" I have hired many cars in UK where I live and have never been asked to provide my passport for ID As I didn't have it I was told to pay £54 for excess insurance for a 3 day hire. This is sharp practice and you need to warn UK clients about this if booking at Bristol )or maybe any UK Green Motion branch) "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MALCOLM - 21 December 2019
" Easy booking process and very competitive prices would book through Auto Europe again. "
" Have used Green Motion in the past and will continue to use them, we have never had any issues with the cars or the whole experience, staff are always helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUIS - 21 December 2019
" Always Good "
" As usual always good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 21 December 2019
" I have already recommended AutoEurope and Green Motion to other people. "
" I am regular customer - price for continued rental over Xmas was however very high and not price competitive. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RAJESH - 20 December 2019
" Auto Europe is good "
" Booked an all inclusive car rental but at the rental office ,initial member of staff at counter added the (cdw, tyre and glass rental )etc without my knowledge saying auto Europe has not collected them .spoke to auto Europe who discredited his version.So at the time of handing back the car spoke to the staff(not the original one) and they were very kind to reverse the changes. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VERNON - 20 December 2019
" Booking via Auto europe was very easy and good value for money. Will use again, but at least I know what to look out for now that I have had the experience. "
" So, I was not aware that I had to bring credit card. But I managed to get someone to drop off my credit card to me. Then the assistant said I need to queue again and at this point I was there waiting for 1.5 hours just to be seen. However, then my card did not work because I didn't have 2500 available to block on my card, which I was not informed I needed. The assistant said my only option was to pay £96 to reduce the excess to 400. Which I was not happy about, but had no choice but to do it as he said this was my only option and I had made plans to use the car, therefore I made the payment for the extra cost. Also when I received the car, everything looked fine except for the next day I realised it had no water fluid, which I topped up. Then I realised there was no anti-freeze, which could have been dangerous. Other then that it I had no other isssues to book again, but I will check the car thoroughly next time, to avoid any accidents or issues "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by NIKOLA - 20 December 2019
" very good overall "
" nice and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART - 19 December 2019
" As above "
" Called the garage to ask about deposit, was told it would be £1500 on credit card, when I told them I don't have that, they said well the car hire will go up £100 and the reduced deposit would go on a debit card.. I was told to "ask family to borrow money" when I tried to call back later, no answer, tried several times but still no answer, I lost the car hire and my money I paid... truly NOT HAPPY "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by STEPHEN - 19 December 2019
" A PLEASANT EXPERIENCE ALL ROUND "
" A VERY PROFESSIONAL COURTEOUS SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANTHONY - 18 December 2019
" satisfied "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 18 December 2019
" Could have been better! "
" I booked a VW Golf (or equivalent). Sadly, I ended up with a Kia Ceed. Very disappointing. I booked the Golf specifically as they have seats with good lumbar support. The seats in the Kia completely lacked any lumbar support and were very uncomfortable. It also had abysmally vague steering. In no way was this car of the same standard as a VW GOlf.. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 18 December 2019
" If you're happy to work with green motion it makes me question Autoeurope "
" Absolutely shocking experience. The member of staff practically wished I crashed the car so I'd be out pocket. He kept snatching the pen out of my hand mid signature and then when he saw it was raining shouted "oh f****** hell!!" I've never met anyone more unprofessional! Absolute disgrace you'd let him represent your company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JULIE - 16 December 2019
" For the price, it was an excellent service....was even offered a very good price on a prestige upgrade if I wanted it! "
" Exceeded my expectations. Seamless pick-up and drop-off. They are very vigilant on the the return vehicle inspection so it is important to check & double check the existing damage report when you collect the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DARREN - 16 December 2019
" I didn't feel I was dealing with a reputable outfit and choice of car was disappointing. I would have been happy to pay twice as much for a better car on the day but the only option was to pay much more for a class of car I was half expecting for the price I already paid. "
" I thought I was getting a Golf but ended up with a Citroen C3. Sales guy kept going on about their insurance product even when I told him I had adequate cover. Someone less thorough might have bought his tale. The tank was empty and I practically ran on vapours to find a service station. I returned the car with half a tank of petrol and told I'd be repaid but so far nothing On my card. I did manage to collect a Fixed Penalty Notice for something, not sure what yet. Green Motion were very quick to charge me £70 plus vat for the admin privilege. Unlikely to pick these guys again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ANTHONY - 15 December 2019
" Good price will use them in the future "
" Used green motion many times great value staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARY - 14 December 2019
" All fine. "
" On the whole excellent, though the person handing over the car kept trying to sell me an upgrade which was time-consuming and rather annoying. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 13 December 2019
" Pick up point and insurance need to be made clear when booking online "
" Everything went well untili PICK UP PLACE and INSURANCE COMMITEMENT raised it head like the dead waking up from the grave in day broad light. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 13 December 2019
" 4th or 5th rental with GM. Best prices but cars generally a little dirty. Staff always do their best but always understaffed. Always thoroughly check car and expect to have to wait when collecting. "
" Took 1.5 hours to collect. Staff did their best but nowhere near enough staff on Sunday morning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KEITH - 13 December 2019
" Auto Europe were good, hopefully I can get the money back from the insurance I took out with Auto Europe "
" Returned car and have been charged £1024 for an imaginary scuff! They have your money from deposit. Beware it's a con!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by LEE - 12 December 2019
" Ok. "
" Not much time spent going over vechile. Staff a bit surly. Have he's d reports and been victim of scamming - ie charging extra for damage that already exists. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by MOYRA - 12 December 2019
" Very helpful and friendly staff. All went well "
" I even had a free upgrade. Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MARK - 12 December 2019
" Use Auto Europe all the time and have never had any issues if i need to alter or adjust my booking i just go online have also made phone contact when i needed help with something and have to say was very well looked after very well done Auto Europe as above FIRST CLASS SERVICE "
" Have used before and always had very professional service picked up within 5 minutes of contacting them 5 minutes later was driving away with hire car and no hard sell on any extras FIRST CLASS SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by FILIPPO - 12 December 2019
" Sorry never again "
" Bad service...bad staff..not recognizing auto europe insurance.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by IAN - 12 December 2019
" Good service.Very competitive price. "
" The vehicle had not been cleaned inside or outside. We didn't discover this as we picked the vehicle up when it was dark.Cleaned the car myself the next morning and took photos of exterior damage and interior mess. I found 5 sets of keys from the previous hirer,who got in touch and picked them up from us the following day. Other than that, no problem with the vehicle.Staff all very efficient and good airport transfer service.We would use Green Motion again, and recommend to our friends. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LUTON, GB - Reviewed by TIM - 11 December 2019
" I've sued auto europe a number of times with no problem - however the principle of being held to ransom - admittedly not directly by yourself - I'm not happy with - so i would not use green motion through you again. I'm also a bit nervous about going though you if this could happen "
" When I got there, they charged me an extra £24 as I had 6 points on my license -making me buy a collision damage waiver as the "manager would not release the car to me without it". I highlighted that they needed to take this up with auto Europe as my contract was with you but no avail!. Had I known this was going to happen I would have booked elsehere. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BETH - 11 December 2019
" I asked to cancel about 10 minutes after I booked because of the credit card requirement and Adam in the call centre was extremely unhelpful and hung up on me , absolutely disgusted with your customer service staff "
" I asked to cancel about 10 minutes after I booked because of the credit card requirement and Adam in the call centre was extremely unhelpful and hung up on me , absolutely disgusted with your customer service staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by RANI - 11 December 2019
" Good service "
" Good service "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LIVERPOOL, GB - Reviewed by KEVIN - 11 December 2019
" I would recommend more advertising in the airports to stop the rip off merchants charging a fortune for a car "
" Great time. Not a single problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEONARD - 10 December 2019
" Not good,I complained but still have heard nothing from Green Motion after 8 days "
" They charged me £300 for a dent that was already on the car "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ABDULLAH - 10 December 2019
" I am regular customer at Green Motion and I usually have positive experience. "
" It is a shame that at the collection and drop off section the staff are not as friendly as you expect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by CHRISTOPHER - 10 December 2019
" Very satisfied "
" Very courteous very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 09 December 2019
" Good service "
" used green motion probably 20 times. twice was a problem, otherwise good for the price paid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CYRIL KEITH - 08 December 2019
" excellent staff, smooth check in and out, very friendly. "
" Absolutely perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 08 December 2019
" Everything went smoothly "
" Great car hire. Great, friendly service from the rep at Hampden by Hilton. No fuss, quick, a lovely new 4x4. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARY - 07 December 2019
" Excellent "
" Very efficient process, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ELIZABETH - 06 December 2019
" See above. Disgraceful "
" My collected the car, was booked as a golf. They gave her a fiat500, one class below, told her that it was the same class, said she could have the next step up class for extra $$, she had no choice doe to bags. Complete rip off and took advantage of her. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by NIALL - 05 December 2019
" No problems with auto Europe. "
" I was charged for damage to the vehicle i did not cause, I was told the vehicle was just back from the body shop at pick up yet when i dropped off small areas of damage were located and I was charged £285. I was wholly disasatisfied with the cynical way the business is set up to trap customers into paying extra. I do not recommend any other users use this company, stick to traditional branded car hire companies. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by KAROLY - 05 December 2019
" The worst you can imagine. They advertising low price which become more than any other as they force you to do insurance + they try to rip you off with repair coat as well "
" Don't trust them. They purposely don't show existing marks on the vehicle which hard to see so they can charge for you "repair damage". Even they charge for you repair they are not a providing any proof the repair done as actually they are not doing it just charge for you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
EDINBURGH, GB - Reviewed by MARY - 04 December 2019
" No problems all very efficient "
" Very friendly staff, took time to inspect car and point out any marks and encouraged to take photos to match up inspection sheet. Also explained features of car. Very good car provided. Warm welcoming reception. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARY - 04 December 2019
" Nice office and great car given "
" No problems with booking out, great car "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARTHUR - 04 December 2019
" AS above. "
" Very difficult to find,without GPS.We had to wait nearly an hour for shuttle bus,as driver of H1 told us H51 was a quicker option to get to terminal 4.Payment and refund very slow system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 04 December 2019
" Zero quality check, poor customer service - I have reported Green Motion to the Office of Fair Trading "
" Car rented with zero tread tyre - it was illegal and experienced two flat tyres over the trip. Took away a significant part of my holiday both time on the phone dealing with issues and not being able to drive the car to destinations we wanted to visit. The staff did not call me back when I called multiple times. Ended having the car picked up by the RAC early. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by FELIPPE - 03 December 2019
" I couldn't get the car because I didn't have the ticket. I emailed you and got no response, I need the refund. "
" I couldn't get the car because I didn't have the ticket. I emailed you and got no response, I need the refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by LIAM - 03 December 2019
" Very easy with competitive prices "
" First class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLOTTE - 01 December 2019
" Green motion was brilliant . The only problem we did have was we booked a vw golf or similar and ended up with a smaller car . This was down to auto Europe not been clear on the vehicle classes "
" I have used green motion a few times now . Brilliant as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MEISAM - 01 December 2019
" Very affordable deals for car hire in EDI. "
" I have been using Green Motion for while now and I never had a bad experience. The shuttle bus is frequent and the new location is very close to the airport terminal. Staff are professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 29 November 2019
" Ok "
" Quick and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GAVIN - 28 November 2019
" Very helpful staff as I realised I had lost my driving licence when I arrived to collect the vehicle! "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PETER - 28 November 2019
" As noted above it was a first class professional service provided by Green Motion. I was a bit worried as to how good a service I would receive as the cost of the car hire was unbelievably low, but I couldn't have had a better customer experience if I had paid the "top dollar" price (I even got an upgrade on the car type). Everything was explained in a quick and timely manner. It was dark when I collected the car, so Green Motion have a system that allows you to report any unseen damage up to 10.00am on the following day. 5+ star service for a 1 star price!! "
" I had 100% first class service, with extremely helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STUART - 28 November 2019
" I have always found Auto Europe easy to deal with and their price comparison is second to none. However, I do feel extremely let down by the customer service of Green Motion on this particular occasion and I intend on taking the matter further. I would urge Auto Europe to contact Green Motion on my behalf to make them aware of their staff's poor conduct for this particular rental. "
" I encountered a v.pushy member of staff at Green Motion who tried every trick in the book to upsell me insurance and to upgrade my vehicle. When I declined he warned me that any scratch on the vehicle would result in having to pay the full excess of £1200... this was clearly designed to scare me into reducing the excess. When we went outside to look over the vehicle he asked me to sign the document without having even checked the condition of the exterior. I felt rushed and consequently missed a small chip on the rear bumper... (NB. This should have been pointed out to me by the staff member at the time, but was not) When I returned the vehicle 3 days later the same member of staff drew my attention to the small chip on the rear bumper and followed up by saying I would need to pay a charge for it. Thankfully, his Manager pointed out that the mark was already on the vehicle prior to my hire period and I would not need to pay. The conduct of this Green Motion member of staff was v.poor indeed, so much so I am considering filing an official complaint against him. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by IOANNIS - 28 November 2019
" Very good customer servise "
" The facilities are very poor(wet and muddy) as a consequence the initial inspection of the vehicle can be very difficult and tricky. The most important issue is the size of the deposit Green Motion withholds (1705£ for a rental of 55£) and the amount isn't release after quite a few days later "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MASSIMO - 27 November 2019
" I'm always happy when Green Motion comes up with the best price on my search engine "
" Good company, helpful & friendly staff. New low mileage cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL - 27 November 2019
" Kindly advise how to attach pictures to my review "
" Unfortunately, I feel I am the victim of a scam; I utterly disappointed, dejected and feel to have been coned by a company who is only there to rip people of their money. I picked my car on 9 November after too much hassle at the counter. Kept the vehicle in good state and came to return the vehicle on 24 Nov per agreement. The person responsible for checking the go round the vehicle and in a minute to my sheer surprised told me that I have damaged the vehicle. Initially, I thought he was joking with me and I returned his remarks with a joke. But then the person told me to look at the bonnet, "there is a scratch". I was surprised and leaned over the bonnet. I was still unable to find anything. I asked him again an this time he showed me "two tiny lines on the bonnet", which was impossible for me to see wit my naked eye. I disputed his claim of any damage and took a few pics for any eventuality. Today, I checked my bank account to find that my credit card has been charged an extra $550.23 by Green Motion. I have contacted my bank to tell them about the fraud green motion committed, who has sent me a form to fill so that they investigate the matter. I want to attach the pics I took of the "DAMAGE" that costed me $550.23 for your information and perusal but I dont know how can I do that. . I have already spoken to Diogo, one of your representatives on the phone. I request my matter is resolved amicably without the need to go to a court. Looking forward to your early response in the matter. Thank you Kind regards! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by STEVEN - 26 November 2019
" Auto Europe are excellent to deal with. Thankyou "
" I returned the car and some mysterious scuffs and scratches were detected and not by me before I departed unfortunately. Because I am extremely sceptical they occurred during my rental. Fortunate for me I had excess insurance but I will be very forensic when i hire from them in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by EDWARD - 24 November 2019
" quick and painless "
" fast efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DEREK - 23 November 2019
" All smooth and straightforward. "
" It was a good hire but very surprised on the return after a wet and windy week to be expected to car wash the car externally or pay a £96 cleaning surcharge. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 22 November 2019
" Again very unhelpful "
" Unhelpful. Did not proceed with the rental and forfeited the rental booking charge. In no circumstances would I recommend your company or that of your nominated proveider "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by DAVID - 20 November 2019
" Easy to book, fees explained well in attached documents. High excess on collection though despite being fully insured. "
" There was no staff at the office when i when to collect the car only the valet guy. Picked up the car late, not a good start. I requested a small car ended up with a large skoda, nothing similar to a Toyota IQ. The car itself had a fair bit of damage on the outside, scrapes and dents, inside of the car was dirty fabric seats, appears to have not had a good clean in a while. Drop off was raining, no staff near to the drop off point. I found a female member of staff who appeared to be working alone, she's the only person whos apologised and was efficent in processing thr cars return. Pretty rubbish experience given the market is competive. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by RICHARD - 20 November 2019
" You still owe me a refund and you haven't paid it for over 6 months now "
" I expressed a view to the staff and they know my views. They are very keen to try and find ways to make money from you. The guy literally went almost underneath to find a scratch under the car...luckily i was insured for this "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARTIN - 20 November 2019
" Always use auto Europe as they are the best and cheapest to use "
" Very friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROLINE - 19 November 2019
" Difficult to get hold of anyone from autoeurope to actually talk to. I'm still trying to get in touch as I was involved in an accident and took out insurance with autoeurope. "
" Green motion have been great. However I've been trying to get hold of autoeurope because I was involved in an accident. Number never seems to work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARKADIUSZ - 18 November 2019
" I will definitely use your service again but not Green Motion option. Auto Europe offers a good value for money. "
" I am about to contact Trading Standards about the way they handled my complaint. I am definitely not going to use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ELAINE - 18 November 2019
" No stress "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EILISH - 18 November 2019
" Very very unpleasant, I felt pressurised to buy extra insurance despite having my own car hire full insurance. It is very obvious they target people to withhold their excess deposit. My car has NO damage, the manager was unable to see the damage , his excuse being that he doesn't have great eyesight! Customer Service do not answer, iv tried multiple times. They are scamming people and it not acceptable. I will not accept this as correct. "
" I felt very pressurised to take out extra insurance even though I have my own yearly insurance cover. Took the cheapest under pressure. Checked the car in the pouring rain with the agent. Upon return, it was v obvious the agent was going to find a fault, he found two 'invisible marks', invisible to the manager I must add. I have photos which I am happy to send. I used the card to drive to a friends house in the countryside, it was parked in front of her house, I visited another friend and drove back. possibly 50 miles roundtrip. I refused to accept the damage because there isn't any. He has withheld my deposit. Iv tried nand tried to get someone in Customer to answer the phone. I will not accept this as service, its just scamming people and its wrong. I really would appreciate your help. Ican send the photos if you give me an email to send to. Kind regards, "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by ROBERT - 15 November 2019
" Seriously disappointed "
" After 25 contracts this past year the new assistant manager was determined to find a mark on a wheel cover and determined to bill me. Green Motion though previously very good have cost you my business "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by HAMISH - 12 November 2019
" No issues "
" Good, except it was never explained that I would have to pay extra for my drop-off if outwith standard hours; it just does not let you book! Tried calling but was on hold for ages. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YVONNE - 11 November 2019
" Fantastic service "
" A very pleasing experience. Staff were so friendly and helpful. Highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AMANDA - 11 November 2019
" No issues always helpful "
" Use them frequently Always helpful and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BRIAN - 09 November 2019
" Autoeurope can't be beat! "
" Always a great experience with Green Motion! Thanks to Hayley and her colleagues for everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAYED - 09 November 2019
" Daunting nightmare "
" Too many hidden charges paid way beyond the expectations "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WALTER - 08 November 2019
" On your website and booking you state the collection and drop point is Euston station whilst the correct address is Edgeware Hilton !!! URGENTLY CORRECT Car had almost no fuel in and window washer fluid empty "
" On your website and booking you state the collection and drop point is Euston station whilst the correct address is Edgeware Hilton !!! URGENTLY CORRECT Car had almost no fuel in and window washer fluid empty "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BRISTOL, GB - Reviewed by DAVID - 07 November 2019
" Very happy with car, service provided, and cost "
" Thought this would be a low cost rental where there would be a hard sell of extras and an inch by inch scrutiny of the car on return. Couldn't be more wrong. Staff helpful on collection despite my not realising I would need the driving licence details. Been a long time since asked for these. Car given a reasonable once over on return. Would happily use again. Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ANDREW - 07 November 2019
" I believe that there was a serious lack of clarity and I am very disappointed with the service. "
" I am presently in dispute with Green Motion. At the time we collected the car we told them we intended to travel to Fort William and that we intended to return the car on sunday night rather than Monday afternoon. The journey to FW is 125 miles each way so we clearly needed three days of mileage. We were not told we would be only allocated two days of mileage if we returned the car early. We were charged for 40 miles of excess mileage when returned the car which we had incurred because of an extensive detour when the road was closed. We then were charged on Tuesday £36 for a further 135 excess miles because GM claim the car was returned early. We were not told this charge would be levied at pick up or drop off, and we have been double charged for a portion of the excess miles. The service is deplorable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADAMANTIOS - 06 November 2019
" See above "
" As my credit card had not enough credit in order to cover the 1200£. I was told by Green motion that I could not use my debit card for that.So I had 2 solutions:Τo buy an additional insurance of 250£ ! Or to add as additional driver my sister (10£ per day:70£ in total)who was not driving the car in order to use her credit card . I am disappointed about the above rental terms which brought me out of my budget. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ALASDAIR - 06 November 2019
" Overall excellent "
" Excellent service with virtual new car at great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RASHPAL KAUR - 05 November 2019
" Very efficient and quick would use again "
" Great staff and very helpful named Munna "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by FIONA - 05 November 2019
" I was expecting a full to full policy but found that Green Motion in fact operate a like for like, which in my case meant that I picked it up empty "
" The guys at Luton were great both at collection and return. However, I was warned that returning the car dirty would incur extra charges which I thought a bit harsh in the dreadful weather. Similarly, even the slightest mark counts as claimable damage, no minimum allowed. I caused a small scrape on the car and was dealt with very sympathetically and professionally. I have no complaints re the staff at all. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by SHEILA - 05 November 2019
" Booking on line fine. Just the car hire company Green Motion let everything down "
" Pick up at the airport was great a very nice driver. Receptionist at the office just confused us completely about taking extra insurance. On returning the vehicle he immediately found a small nick on an alloy which I do have a photo of. He immediately charged me £135 pounds saying I can claim it back. He admitted it was probably caused by the road surface as it wasn't a scuff. I came away feeling so upset as the car had hardly been used in the time I had it and I'd been so careful. Not a nice end to my trip to Newcastle for my daughters wedding "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 04 November 2019
" Very good. "
" Efficient and helpful except for slight delay returning the vehicle. A few more signs on the road to help direct when returning vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHARON - 04 November 2019
" Great prices "
" Shuttle not so frequent, although helpful enough when it arrived. Staff friendly when upselling but not as amenable if you say no. It's ok as the cheapest option. You get what you pay for. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 03 November 2019
" I am still awaiting the refund of the bus transfer that I had to pay for from the depot to Heathrow airport. The car that I received was inferior to what I was expecting and booked. Otherwise, it was o.k. "
" I am still awaiting the refund of the bus transfer that I had to pay for from the depot to Heathrow airport. The car that I received was inferior to what I was expecting and booked. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RUTH - 03 November 2019
" Happy enough "
" The only thing I was unhappy with was Quarter tank of fuel. Checked hire documents and this was allowed but it does annoy me especially since there are no obvious petrol stations now around airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JULI - 03 November 2019
" Lovely "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAHIN - 03 November 2019
" I think the Green Motion car rental company is dishonest organisation and they make deceitful charges wherever they can. "
" At the time of collecting the vehicle, it was raining and any small damages on the vehicle was very hard to see, but the Green Motion associate mentioned that any damages less than 2.5cm will be ignored and i will not be charged for it . When I returned the vehicle the Green Motion associate discovered a spot of damage on the vehicle and he charge me £125. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by LOUISE - 02 November 2019
" Please remove this awful company from your list of partners to preserve your own reputation. "
" The Green Motion staff are dishonest. I was charged for a mark on the car that had been there beforehand. They staff claim they have photos to prove that it wasn't, but will not provide me with these photos. A complaint has been escalated to the highest level. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by ALEXIS - 02 November 2019
" Great as normal "
" AutoEurope needed to say what bus to collect when arriving at Manchester. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by KATIE - 01 November 2019
" Awful, I need a full refund and will be spreading the word about a company that took an 8pm booking then closed at 8pm, offering me a new booking for 10pm. "
" The worst hire car experience ever. I called from the car park as directed at the time arranged to be told the office was closed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LOUISE - 31 October 2019
" Another super hire "
" Use them regularly from stansted and always get great deals (I check various sites) and not had any issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - 31 October 2019
" After arriving at the pick up location, my license was denied based on not being a federal ID. Requirements from the Auto Europe and Green Motiom failed to specify that and claimed to allow ID from North America and Europe. I had several federal IDs to accompany my North Carolina license since I'm US Miltary and cannot obtain a federal license. "
" After arriving at the pick up location, my license was denied based on not being a federal ID. Requirements from the Auto Europe and Green Motiom failed to specify that and claimed to allow ID from North America and Europe. I had several federal IDs to accompany my North Carolina license since I'm US Miltary and cannot obtain a federal license. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by KATRINA - 30 October 2019
" Everything was smooth and good value for money! "
" Everything was first class, as always. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by TERRY - 30 October 2019
" Was great "
" Great cheap "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANJA - 30 October 2019
" Auto europe had no share in my bad expirience and I felt I received good service by auto europe. Until I left a complaint and received a standard reply from auto europe. This to me is proof enough that auto euope also do not put customer service as their priority. "
" The worse expirience I ever hat to encounter when hiring a car. My complaint was dealt with a standard reply email. I will not return as customer and I will not recommend and I will voice my opinion in online portals. The agent was highly unfriendly and smelt real bad. Very bad hygine I guess. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LUTON, GB - Reviewed by NEIL - 30 October 2019
" Your customer services department that I reported my concerns to were excellent. "
" I have already emailed you about my experience, I would advise auto Europe to break ties with company as they will tarnish your good reputation, nothing but scammers. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by EMMA - 29 October 2019
" Great company, always look after me. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YUNUS - 29 October 2019
" I did not pick up the car. Living in Canada, i have a visa credit card which provides me with rental car insurance. However, because i was renting in the UK, i was not sure at the time of booking if my visa insurance would cover me in UK. Therefore, i booked the rental vehicle with insurance (which was inferior to my credit card insurance, which i found out later). AutoEurope should have made me aware that i could decline insurance and given me the option. Therefore, since i did not pick up the rental car, i would like a refund. "
" Green Motion was ok, but i did not pick up the car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DONNA - 29 October 2019
" When I later realised I had been charged for the hire of the car,which I never got the use of as you can imagine I felt was very unfair. I have tried to correspond with them,to no avail. There response was as I went through yourselves it's nothing they could do to resolve the issue. "
" I didn't not get to hire the car, I only had a Debit card and although I offered to pay the 1200pds cover they said i would be charged another 130pds on top of rental price. Also discouraged me from using it by saying it would not go back into my bank for months. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by MICHAEL - 29 October 2019
" OK "
" Fuel policy is all wrong. I was given a car with only fumes in the tank. Being unfamiliar with the local area, I found myself driving around in the dark with driving rain and wind, looking for fuel before I joined the motorway. Very unpleasant way to start a hire. Female blonde receptionist was brusque to the point of rudeness. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by COLIN - 29 October 2019
" Stress free "
" Fast and easy to get to pick up 5/10 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ION - 28 October 2019
" Worst experience, never contact this company "
" Worst company what i have ever meet , didn't receive the car , and didn't receive de money back for the car what I suppose to take but I didn't... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARTIN - 28 October 2019
" Great time travelling around East Anglia "
" Professional, friendly and fair "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MEISAM - 28 October 2019
" It's ok. "
" Very good service. They don't push you to buy extras or added insurances. The can was a little bit dirty and I was upgraded to a bigger car so I didn't complain about it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by NICHOLAS - 26 October 2019
" French rail strike meant I missed my flight. Late night pick-up had to change to following morning, and I was told the hire was cancelled and I must pay for the hire again. "
" French rail strike meant I missed my flight. Late night pick-up had to change to following morning, and I was told the hire was. Cancelled and I must pay for the hire again. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LUTON, GB - Reviewed by JOHN - 26 October 2019
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by TRUDY - 25 October 2019
" Auto Europe ok but need to advertise that Green motion cannot do full to full fuel policy "
" Lady at pick up great. Booking was fuel full to full but this is not possible with Green Motion. Had to prepay fuel and claim refund for returned fuel. They tried to say I had brought back less fuel until I showed photo then refunded more. Gentleman at drop off not good. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LONDON, GB - Reviewed by LUCIA - 25 October 2019
" Very good customer service "
" I am very impressed with such smooth and swift process for renting a car from Green motion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LINDA - 25 October 2019
" Had better experience with other car hire providers "
" Car was not ready for time booked, very low on fuel, staff pushy trying to sell excess insurance cover. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FREDRIC - 24 October 2019
" Use of the site was clear and easy "
" Quick professional service. Not pushy with the insurance. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JULIA - 24 October 2019
" Overall pretty good and certainly excellent price "
" We had to wait quite a while to be attended to although the desk agents were very apologetic. Also as the office is only a small portakabin the waiting area is quite exposed and will be very cold on a bad day. Needs to be more under cover "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ROBERT - 24 October 2019
" Ok please note above "
" Ok just need clearer understanding of marks on vehicles that are considered 'non chargeable' when checked out but questioned when checked in. This could make me reconsider where I rent vehicles despite my 17 contracts this year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAMES - 23 October 2019
" Only problem wss my Visa debit card "
" Could not understand why only a Visa card is acceptabe and a visa debit its still same account,and to be charged twice for same hire. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CHRISTOPHER - 23 October 2019
" Auto Europe should discuss the issue of a non-existent 'full to full' fuel policy with Green Motion, as if this is incorrect and 'just what the broker tell you', potential customers shouldn't be misled - as I was. "
" On pick up I was advised that the 'full to full' fuel policy (which is standard these days for all reputable hire car companies) advertised on AutoEurope did not apply to Green Motion, and that their company policy is 'return the car with the current fuel level'. So right from the off I had to start with a car with no fuel, and return it empty (otherwise I would be giving them free fuel at the end of my hire). I had forgotten my passport (strange requirement for a domestic booking - what if I had no passport?) and so had to return home to get this - by which time they had released my booking (I paid extra for an estate), so they could only offer me a smaller car, or charge me extra for an automatic estate (which would have made the total hire cost x3!). I wasn't given time to inspect the vehicle on pick-up either, instead being advised I had until 10am to email over photos of any pre-existing damage, but no email address was provided, so I had to send these to the generic customer services email. They advised me they would pass this over to the branch and come back to me, but never did. Judging by the reviews that others have left for Green Motion, I spent the entire rental fearing they would try to charge me for pre-existing damage. Drop-off wasn't much better, as I was told to 'go and wait for someone to come out to you in the car park'. When I parked the car, I was asked to move it to another part of the car park, and then after parking a 2nd time, the guy again changed his mind and asked me to park it somewhere else (didn't know I was a valet working for them!). All of this took best part of 45 minutes, far from ideal when I had someone waiting to take me home, and the maximum waiting time for anyone in this car park without paying was 15 mins! Can only imagine that if I had a flight to catch then they would have made me miss it! On asking for a copy of the completed and signed-off rental agreement after drop-off, I was advised they would email me a copy. It's now been 5 days and I'm still waiting! Conclusion: cheap for a reason. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LONDON, GB - Reviewed by AHMED - 21 October 2019
" I spoke to the gentleman at the counter of green motion and he told me that it happens all the time where customers come in without knowing the length in years held of the driving license. And they end up losing their money. He showed me where it says that I need to have my driving license for number of years on the third page of terms of conditions in the middle of large text..I am extremely disappointed in auto europe. And I am planning on sharing my experience with the people on my social media. "
" Worst experience I have had as a customer. It doesn't say anywhere on the website that I need to have my driving license for a certain period before hiring with Auto Europe. I feel that I have been tricked and cheated out of my money but it has ruined my day and my plans. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by STEPHEN - 21 October 2019
" Nothing further to add "
" Pick up took over an hour, many confusing questions and misunderstanding about the insurance also licence checks with DVLA on line which I had to complete there never experienced that before when hiring a vehicle. Returning car I had a tyre pressure warning light which, Green Motion retained some deposit and said they would contact me once they have assessed the tyre issue to date they've not contacted me and just kept the retained deposit. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SABRINA - 20 October 2019
" Cars are often scrapped and dented but staff like Adrian and vinnie are quick to point this out. There are comfortable with you filming or taking pictures as evidence which is handy. "
" Some of the desk staff such as Michelle are really pleasant and helpful. She's a credit to the team and knows her stuff. There's also bav whose new and tries his best to help out customers, he'll get far with Michelles guidance. The manager appears focused on targets/profits and therefore isnt customer satisfaction driven which is a real shame. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LONDON, GB - Reviewed by DUNCAN - 19 October 2019
" For the price an above average experience. "
" Pick up slightly further from the terminal than advertised. Rather a long wait to pick up car 15-20 minutes before being seen although the process when started was quick and efficient. Agent knew what he was doing. Not too much up selling. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by FIONA - 18 October 2019
" Professional and helpful staff at Green Motion. Good prices but a frightening list of charges in the event of any incident and fuel is charged on a like for like, not full to full basis. "
" The guys were all very pleasant, efficient and professional. The car clearly hadn't been checked properly though as the tyre pressures were very wrong on 2 diagonal tyres and there was little water in the washers. Green Motion at Luton's returns criteria is so tight that I recommend anyone hiring from them to allow time to take the car though the nearby manual car wash if the car is at all dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PAMELA - 18 October 2019
" Very good . Very pleased. Would use again "
" Excellent service. Very pleased xxxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KAILASH CHANDRA - 18 October 2019
" Very good "
" No "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by HIMANSHU - 18 October 2019
" Booking via auto Europe was really good and their customer service representative answered all the questions I had before buying excess guarantee. "
" All went very well, thanks to Rajiv ji, Yousuf and Alex. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NEIL - 17 October 2019
" You took my booking quickly and effectively, and you linked me to a transactional delivery partner. You did an effective job. "
" The price point was attractive, and I was met with fairly friendly and bouncy reception / customer service staff. I found the booking-in process to be rushed and delivered in a perfunctory manner. The car I was provided with had a bash on the off-side. I have never picked up a damaged hired care before - and I didn't like it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ALI - 16 October 2019
" Midnight, I get to the office on the m4 and I'm told I can't take the car. I'm stranded at this point and have to get an uber back to Heathrow to then get a train home. Think it's ridiculous that not only I haven't received a refund for the rental, but I should in fact be reimbursed for the cost of the bus to the office from Heathrow and for the uber back to Heathrow. "
" Honestly terrible. Turned away at counter because I had points on my licence. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by ISABELLA - 16 October 2019
" Very impressed with service of counter staff. "
" Most efficient counter staff I have come across. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NHAN - 16 October 2019
" What I booked via auto Europe was not delivered in reality. "
" I booked a Compact class car but green motion was only giving me a B class car - Honda Jazz. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DOMINIC - 15 October 2019
" Fine, but should have better quality control over companies "
" Clearly a company designed to lure you with cheap prices and then up sell you. Also staff are working under bonus scheme to find and charge you for any sratches, check and photo the car before use! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MATINA - 14 October 2019
" The staff were not very friendly and helpful. It didnt seem to matter that we were standing in the pouring rain trying to look at damages upon pick up. "
" The car had a lot of damages when I picked it up. Upon return there was another one found. Im not entirely sure tht this wasnt there before and was charged a lot of money. Although I checked the car when it was picked up, there were so many damages and it was ouring with rain, this one may have been overlooked. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GRAEME - 14 October 2019
" Positive "
" Very personable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TRICIA - 14 October 2019
" Somehow hiring and returning are never speedy processes with any car hire company, but at least we were comfortable while we did it, and Mohammed was informative, thorough and helpful. Car was comfortable and went well. "
" Mohammed gave me very useful information, thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OSMAN - 13 October 2019
" The only problem is that they say pick up point Euston Station and after calling, before pick up I was told to pick up at Hilton Hotel Paddington. "
" I had no problem, everything was good. I will make sure I use them again. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTINE - 13 October 2019
" I won't recommend only if I get a full refund of car and hoppa bus "
" Could not pick up the car as my credit card would not go through they would not help me stayed 3h waiting to find solution but it cost me too much at the end I left with a friend who pick me up and for 3 days drove me for 4 hours to work . I have already rented a car many time to them I am a British airways crew I would never dream of treating customer in such a low manners I could not call my bank from their phone free call of course ...I did not have the hoppa bus 6pounds paid I really think you should give me a full refund .i am still very upset the way it was handeled.... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JONATHAN - 13 October 2019
" Easy to use and often better prices than going direct to the car hire company. I always check Auto Europe when hiring a car. "
" I have used Green motion at Stansted on many occasions and always find the staff very helpful. I have never had any problems with the cars or staff being difficult. On this occasion there was a minor scuff on a wing mirror which they attended to and polished out. Many car hire companies would have made you claim on the insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SONIA - 10 October 2019
" I would like a refund. Never took the car!!!! "
" I would like a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PABLO - 10 October 2019
" Everything was fine. "
" Staff are extremely unhelpful and rude. The kind of staff that gives an terrible image of the business. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by CHRISTOPHER - 10 October 2019
" x "
" I had to wait 20 minutes in the freezing cold (2 degrees) for the shuttle bus. I will probably not book with an off-airport company again "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 10 October 2019
" No problems at all. Car was great. Customer service was great. "
" We had heard some horror stories about Green Motion so we were extremely apprehensive. Just to be on the safe side, we took out insurance against the excess which cost £17 for 4 days. And took photos of thecar inside and out. Very reasonable for peace of mind. As it turned out, we needn't have worried. Everything was great. Quick and easy pick up and drop off. So give these guys a chance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 07 October 2019
" I had requested a VW Golf or similar I was given a Cotroen C4 which I would consider to be an inferior car, but it was a clean car and in good condition and the service I received was good as usual. "
" This is the third time I have used GreenMotion this year, and I will continue to use them. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SARAH - 07 October 2019
" It really depends what you do with this feedback. The search engine worked fine and enabled me to identify a provider at a price I was willing to pay. It's whether you have any influence over the quality of the service provided by the suppliers on your platform. "
" Picking the vehicle up was a nightmare. The collection point was easy enough to find at MCR airport but the bus wasn't marked up at all. I waited 20 minutes before calling green motion. Their automated response was to look for a blue and yellow bus marked with their logo. The bus was actually GREY and marked with TOAD PARKING. Not at all helpful and took me 40mins to locate! On arrival, the bus dropped me about 200-300 meters away from the site office which was useless in the rain with a 23KG case. It turns out the actual drop off/collection reception is just around the corner from the office so I don't know why the bus didn't go there. When I picked the car up, the guy showing me around wasn't at all interested in me inspecting it and wouldn't let me mark up any scratches on the paperwork. I wanted to pull the car forwards to check around the back but he said to just take a video which would have been useless in the dark! This left me wondering what to expect when I returned the car. When I returned the car the same guy carried out the inspection and said there were no issues but failed to give me a copy of the paperwork confirming that so I'm still expecting hidden charges to appear on my credit card. All in all, going with the cheaper car rental from Green Motion turned out not to be worth the few pounds I saved. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARK - 06 October 2019
" Great service, great car, no trouble at all. Can't understand why their rating is so low??? "
" Great service, great car, no trouble at all. Can't understand why their rating is so low??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANDREW - 05 October 2019
" As above "
" Staff very unhelpful didn't care just quoted company policy and wouldn't listen to Mr or look at my paperwork stating what I needed to bring with me also the car wasn't big enough as per what I had paid for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ALISON - 05 October 2019
" smooth. Reliable car. "
" I have been booking Green Motion Vehicles for a decade. They have modernized over time and I have always found them exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DENISE - 04 October 2019
" I have rented with your company for many years, but never had such a bad experience with one of your rental car companies. This is one company that is off my list. "
" on collection the member of staff was so unhelpful, he refused to rent the car to us, because we did not have the NI number. I am retired, and live in France. We then were told we had to pay more to get the car we ordered an estate, another argument, we refused and accepted a small compact car. The car was empty with fuel, the warning signal sounded just outside their premises., this was supposed to be a full to full rental car. I never rent any car that is empty to empty., I avoid all of these when booking. The collection took around 1 hour or more, and no-one else waiting, it was hold up after hold up with the member of staff. I had passport, and driving licence with me and your voucher. Nothing else was stated in the voucher to take to the collection of this vehicle. The car was too small for my needs, which is why i wanted an estate car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LONDON, GB - Reviewed by VEMOORTHY - 03 October 2019
" I would never use Greenmotion or reccomend them to anyone. In fact i will be actively advising them to avoid them like the palague. When i went in they were rude and took over 2 hours to serve me as there were not enough staff. I was expecting to be out in half hour and so my wife ended getting a parking ticket as she had to wait for me. The same happened when i handed my car back to, both having to wait and getting a parking ticket. Also i spent over half hour checkin the car after picking it up for the numerous marks when was very conveniently not on their records. When handing the car back to spotted one mark i missed very quickly which made me think that it was there previously. I would not be surprised if none of the marks i told them about when i picked the car up and the one mark they picked up when i handed it back are not noted and the next person who gets the car is charged for those. I am surprises then you continue to use Greenmotion as there are many very bad reviews online. "
" i purchased additional cover to ensure that i would get my any excess refunded and submitted a claim. It has been over 2 weeks and i have still not had any response from the claims team. I have sent two follow up emails and got an auto response saying that they would come back to me within 2-3 days and i have not heard anything back. If this is not resolved soon i will be contacting the FCA to make an official complaint. I will not be using your again if my claim is not resolved asap. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEVEN - 03 October 2019
" Brilliant staff, couldn't be more helpful and the cars I hired were both superb, I will definitely use Green motion in future! "
" Brilliant staff, couldn't be more helpful and the cars I hired were both superb, I will definitely use Green motion in future! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MALCOLM - 03 October 2019
" Don't use if you haven't read and understood the paper work "
" To many hidden extras and unnessary questions couldn't get hire car because of hidden extras "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIKIRU - 03 October 2019
" Thier costs for insurance and conditions if one fails to take thier insurance is unreasaonly scary! Overall, it was so expensive as I was made to pay extra £65 per day for I had to extend for two days. The pricing was so exploitative. The moment auteurope recommends Green Motion to me again, I will stop buying through autoeurope as well, "
" Thier costs for insurance and conditions if one fails to take thier insurance is unreasaonly scary! Overall, it was so expensive as I was made to pay extra £65 per day for I had to extend for two days. The pricing was so exploitative. The moment auteurope recommends Green Motion to me again, I will stop buying through autoeurope as well, "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by IJAZ - 01 October 2019
" If Auto Europe deals with companies like Green Motion then not! But they have been generally supportive! "
" Staff at the reception on collecting the car was extremely rude and almost refused to give me the car! He said don't book with us again and if you do you will loose your money and I won't give you the car! He added that it is a short term rental company and you can rent for no more than 90 days in a year! Which was not even the case! Any how his tone was extremely rude and arrogant and I regretted renting from them! Hope never to go there again! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 30 September 2019
" The car was new and very good. The company and people are thiefs. "
" Counter staff when pick up very slow and unfriendly. Had a fine for not paying a toll in London because it was to pay online and I am Spanish and I didn't know and they charged me 84£. I spoke to the toll company and they said that they will send a letter at home. If it is the first time infraction there is not even a fine. Just pay the 2£. Worst case fine, should be 35£. How do you call that? I will appeal. And I know green motion had appeal as well because the toll company told me. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by GEOFFREY - 30 September 2019
" Surprised Auto Europe could not help when rang them during picking up car and after returning home. "
" made to pay extra £64 because I did not have a passport Have never had to have a passport in the many years I have hired cars in the UK...driving licence was always ok "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by DOUG - 29 September 2019
" Because of the chance that they could end up with Green Motion "
" These people are nothing short of scam artists. We missed our Sunday pick up time due to train problems. Arrived early Monday morning and was told we lost our reservation and that the only automatic available was a Volvo at 3 times the amount we originally paid. There was no working with us. We did call when we realized the train would be late but couldn't get through. We read many reviews from people who suffered the same fate. I find it hard to believe that Auto Europe does business with Green Motion. I would love to talk to you further about this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by PAUL - 29 September 2019
" I think I would rather deal with the company direct "
" I thought by taking out the extra cover with auto euro I was covered for extra cover on the vehicle but I had to pay a extra 26 pounds with green motion and it wasn't the car I booked and it was dirty outside and in. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JOHN - 29 September 2019
" Great "
" Easy for off airport parking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LANCE - 27 September 2019
" I was happy overall with the service and will use them again. "
" They seem to have a fill in your own sheet policy a little concerning to a customer you'd think the previous sheet would be a good place to start. i was unaware of the like for like petrol policy.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by THOMAS EDWARD - 27 September 2019
" Very easy to book online with a good selection of suppliers and vehicles for use. "
" I have used Green Motion a number of times because of their good value and service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALBERT - 27 September 2019
" Very poor "
" I never received the vehicle you taken £150 from my account I tried calling you but couldn't get through to you I would like this money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by ANJEEVAN - 24 September 2019
" I am disappointed about many things with AutoEurope. Firstly, their telephone opening hours end at 1pm which is not very efficient when you are working all day and cannot get to a phone before this time. Secondly, it has been 23 days and I am still waiting on my refund which I do understand has been delayed due to Green Motion, but nevertheless expect a speedier response than this considering how quickly money can go out the account. Thirdly, there is not much communication in the meantime regarding this refund despite the fact I have had to call on multiple occasions. Overall I am very unimpressed with the level of service. "
" Green motion have been one of the worst companies I have ever dealt with. They were unable to release the car to me, and on top of that the counter staff were rude. They have taken over two weeks to let autoeurope know I did not receive the car before a refund could even be processed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LONDON, GB - Reviewed by OWEN - 24 September 2019
" Straight forward no nonsense comparison site. "
" Both at the check in counter & collection point a first rate service. With some good relaxed humour "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 24 September 2019
" Great! "
" Excellent value and service. Car was brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 23 September 2019
" Car was dirty on pick up. The interior had also not been cleaned. "
" Car was dirty on pick up. The interior had also not been cleaned. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MANCHESTER, GB - Reviewed by HEATHAM - 22 September 2019
" Worst ever call centre person I spoke with in my entire life, called Ricardo if I can remember. "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARGARET - 20 September 2019
" Always a good service from Autoeurope and very good pricing for cars. "
" Good, friendly service. Good age and condition of cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 19 September 2019
" APPEARED TO A GOOD COMPANY WHEN TRYING FOR FIRST TIME FROM 8.500 THOUSAND MILES AWAY BUT IN THE END I WAS DUPPED "
" checking returns person appeared uninterested with overall body condition but went directly to front nearside wheel and said small damage here in up to three places approx I REPLIED CERTAINLY NOT CAUSED BY ME but he declared we will deduct £160 from your deposit.....what concerned me was it appeared that he knew there was damage to this wheel already,i am disputing this with my credit card bank.............NOTHING LIKE THIS HAS EVER HAPPENED IN 57 YEARS AND 1.500.000 MILES OF DRIVING WITH NO POINTS EVER, I WILL NEVER TRUST AUTO EUROPE TO FIND ME A CAR AGAIN......SORRY "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAVID - 19 September 2019
" See above "
" Was waiting for office to open when dropping car off (it should have been open when I arrived) Walked to car to inspect but they forget the keys and had to go and pick them up again Dropped car off 2 days early, was offered no money back. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ALLEN - 18 September 2019
" Not good experience, there was extra money to be paid which Website doesn't tell u about. "
" This was not handy to the Airport the website didn't tell you it was journey to get to & find. Not handy at all. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GILES - 18 September 2019
" Extremely satisfied "
" Had booked an economy vehicle as there was only two travelling, on arrival at collection we where informed that we had a larger vehicle, Peugeot 3008, fantastic car. Drop off was smooth and simple, excellent staff. Will definitely use Green motion again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MIREILLE - 17 September 2019
" good "
" the only difficulty was locating the drop off point when returning the car. The sat nav did not recognise the address until i put in Kennel lane. Maybe you could have that on your headed paper. Also would be helpful to have something green to attract attention as you turn off from the main road. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by RUSSELL - 17 September 2019
" Excellent service and very adaptable. "
" Excellent service and very adaptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YAOSHENG - 16 September 2019
" Very unpleasant experience. Firstly, I called the office line for half an hour till it got through, did not know why but there was just nobody picking up the phone; Sencondly, because the flight was a bit late in the evening, in order not to be late than the office close hour, which was 21:00, I took a Uber and arrived at the office before 21:10 at the office, the staff told me there was an extra Late-Arrival-Fee or something because it was after 21:00, 30 pounds or something, which was unreasonable; Finally, the staff sold me full insurance and lied to me about the upgrade. I did not need or ask for any upgrade, thought I took the full insurance than he gave me a free upgrade, did not notice that until I returned the vehicle. Then, There was no FREE shuttle bus to the airport, whereas they claimed there was free shuttle bus from and to the terminals. Plus, waited for the shuttle bus for nearly an hour. Worst experience EVER! "
" Very unpleasant experience. Firstly, I called the office line for half an hour till it got through, did not know why but there was just nobody picking up the phone; Sencondly, because the flight was a bit late in the evening, in order not to be late than the office close hour, which was 21:00, I took a Uber and arrived at the office before 21:10 at the office, the staff told me there was an extra Late-Arrival-Fee or something because it was after 21:00, 30 pounds or something, which was unreasonable; Finally, the staff sold me full insurance and lied to me about the upgrade. I did not need or ask for any upgrade, thought I took the full insurance than he gave me a free upgrade, did not notice that until I returned the vehicle. Then, There was no FREE shuttle bus to the airport, whereas they claimed there was free shuttle bus from and to the terminals. Plus, waited for the shuttle bus for nearly an hour. Worst experience EVER! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by PAUL - 16 September 2019
" Where is my refund "
" Would not accept my credit card still awaiting refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by ALISON - 15 September 2019
" As above "
" Overall a good experience. Nice little car suitable for my needs. Like any hire car company you need to take time checking for damages. They did try to get me to upgrade as I was 1/2 hour early, also to take extra insurance. But did not push it when I declined. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDINASR - 14 September 2019
" Very good and like to get back again "
" Good service and reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAMES - 13 September 2019
" I will not use Green Motion again, and as long as Auto Europe direct me to their service, I will avoid Auto Europe as well "
" When I picked the car up, their agent mentioned three wheel alloys were scuffed. She held the paperwork as she read this. I did not think to check as I trusted her. When I took the car back they pointed out only two wheels were scuffed and insisted they charge me £160 for a replacement alloy. I have since learned that they do this very regularly and in fact the NCP car hire people who share the site with them really want them to leave as they are fed up hearing the same complaints about them. One of their staff even told me that Green Motion staff are paid commission on the number of scams they can complete daily. I see from Trip Adviser that many many people have the same opinion as I do = they are scammers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by LIONEL - 12 September 2019
" The booking process was simple and there were no issues with amending the reservation post BA strike. "
" My credit card was refused as it is one of the new type that does not have embossed characters on the face of the card. The counter staff would not listen and basically told me that I had to produce another card if I wanted to hire the car, fortunately I had a card from another company which I no longer use. I do not understand why Green Motion need to charge my card with an excessively large deposit (£1205) unless they are having a large number of vehicles being stolen or damaged. In addition their policy of partially fuelled vehicles on a bring back as received basis had, I thought, been stopped by most rental companies. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LUTON, GB - Reviewed by ARIA - 11 September 2019
" The price was not too bad, but vehicle condition and waiting time will seriously need to be improved. "
" There was a very long wait to collect the vehicle as there was only 1 person working at branch. Whilst the staff member was friendly and professional, he was clearly overwhelmed. The car was not washed or cleaned, I had to have the car washed at my own expense immediately after collecting it. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by GEOFFREY - 11 September 2019
" Terrible "
" The worst car hire experience ever. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by NIGEL - 11 September 2019
" AutoEurope have great prices and a simple booking process. They layout all the terms and conditions which if you follow them lead to a hassle free hire experience. "
" Very good experience yet again. Quick pickup at the airport, friendly driver who even took our cases in to the reception area. Paperwork sorted out then went to check car. Found a few extra scratches which were duly noted and we were on our way. On return they were just as efficient and dropped us back to the airport. 5 star Liverpool team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALI - 10 September 2019
" I liked it because it's consistent so I know what to expect "
" Great service and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TRUDY - 09 September 2019
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by KEVIN - 08 September 2019
" The booking experience was good but unfortunately the car hire company were not nice people to deal with "
" A strange dent appeared which was near on impossible to see but the agent told me on collection not to worry But on return it was pointed out then cost me over 200 pounds "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PATRICK - 02 September 2019
" I am disappointed you deal with such a poor company. I never met anyone who had a car resembling what they had booked. The staff were poor and in some cases rude when people did not take out their excess insurance. It was obvious on returning the vehicle they were looking for an excuse to make a charge for damage. Worst car hire experience ever from a person who hires in the UK and France regularly "
" Waited 25 mins at Manchester airport for their bus. Then waited over an hour at their office due to other dissatisfied clients complaining about not getting the type of car they had booked. Counter staff surly and abrupt. Then given a Toyota Aygo which is nothing like a Polo as booked. Waited again for vehicle inspection and again on return . Will never use them again "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LUTON, GB - Reviewed by CAROLINE - 02 September 2019
" Efficient booking and service "
" Green motion offer a very cheap package so it's not surprising there are some downsides, off airport, a long wait to collect car, no full to full fuel policy tho it is advertised as such and very heavy admin penalties for anything not in the contract. Staff are friendly, if you are clear about the deal it is good value. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MATHEW - 01 September 2019
" Auto Europe offered good value and we had no issues but green motion is a terrible company, creating a massively stressful car hire experience. "
" Very unpleasant and pushy staff. Rude, upselling hugely expensive insurance options through fear tactics and pressure on-site - that cost as much as the car hire itself. Would not take no for an answer on additional insurance. Despite this then picked on every little scuff on car when it was returned, that we had to provide photo evidence of each one instantaneously at drop off, very stressful experience. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL - 01 September 2019
" Pick up location not clear. "
" Didn't receive the car I had booked but a cheaper alternative. Had to have my passport to collect car despite it not being a document needed on the instructional email. Fuel tank wasn't full when collecting making it difficult to return with same amount. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by HAMID - 30 August 2019
" Good experience overall. "
" Satisfactory "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by BARRY - 29 August 2019
" See above. Not good. You are supposed to be providing a service. "
" I turned up at the off airport office on Friday 23 August. I was "served" by Brian. There was a long queue and cars seemed to be in short supply. I presented my forms for a pre booked car and my DVLA form showing I have no convictions. I was then asked for my passport which was odd as I did not need it to travel to Scotland but I did have it. I was then asked for a credit card which I did not have although I did have a debit card. I also offered the card held by my friend. This was refused and Brian said that a debit card was unacceptable. he then went on to say that if I was to pay the full price for the booking (£140) the debit card would be OK. Odd I went to two other car hire offices on the airport and neither said they would insist on a credit card for a pre booked car. It seemed to me that Brian was trying to lose the booking so that he could sell the cars at a higher price to another waiting customer. I was not the only customer who was turned away when I was there. The other hire companies could not supply a small car and in the end I had to take a taxi to my destination at a cost of £80. This was extremely poor service and needless to say I will never use Green Motion again and after hearing what your customer services people say, I will leave appropriate reviews. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by WILLIAM - 29 August 2019
" Nice car, terrible experience "
" Not explicit about needing a credit card and forced into a corner to spend 4 times the booking value to have no excess, despite already having insurance to cover this. Rude and unhelpful staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by ARRON - 29 August 2019
" We didn't get car,due to not enough paperwork provided paid £158 no refund due to 48hours cancellation we didn't cancel when finding another solution auto Europe was wanting £488 plus£1000 deposit for same car no compromising from auto Europe at all "
" Green motion is only an agent and vehicle supplier for auto Europe staff tried their best to accommodate "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by BEVERLEY - 28 August 2019
" Communication afterwards was non existent, unprofessional behaviour for a reasonable set up. I still haven't received paperwork from handover even though I have emailed seven times......I give up. If you haven't returned my deposit in full and have collected more than I agreed when booking car I will have the credit card company contact you directly for refunds. "
" The communications when handing car back and return of deposit needs working on, they ARE NON EXISTENT. Picking car up was distressing as counter had two couples displeased and no help was forth coming. My attendant was very helpful to me however. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLES - 26 August 2019
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 26 August 2019
" Overall, excellent value for money, good quality vehicle and efficient service. "
" Similar to my previous hire, the counter staff make you worried about not being insured and suggest Auto Europe won't honour the excess cover. They also try to get you to pay for navigation GPS and bluetooth which comes standard with the car. Other than that, they were very efficient and the vehicle was of excellent standard. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ARYE - 25 August 2019
" never rent with green motion "
" Never rent with green motion they will always find ways to rip you off "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
GLASGOW, GB - Reviewed by CHERYL - 25 August 2019
" If you allow this supplier to be booked through your website then you are as culpable as them "
" The car condition was terrible, made noises like the clutch was slipping when driven on the motorway and made shuddering movements. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JOHN - 22 August 2019
" DESPITE WARNING TEXT TO A DEAD-END SO-CALLED "CUSTOMER SUPPORT" NUMBER, DISHONOURED YOUR PRE-PAID VOUCHER TOTALLY AS A "NO SHOW" AS MY FLIGHT WAS 6 HOURS LATE. THE INSOLENT GREEN MOTION MANAGER WHO HAD APALLING ENGLISH REFUSED CREDIT ON OUTRAGEOUS DAILY RACK RATE....I HAVE HAD NUMEROUS PROBLEMS BEFORE WITH GREEN MOTION AT SEVERAL AIRPORT FRANCHISES...........TOTAL REPEATED AND SYSTEMATIC CROOKS WITH A FILTHY REPUTATION WITH ONLINE FORUMS. WHY DO YOU AUTO EUROPE CONTINUE TO DEAL WITH THESE CROOKS ? YOU LOSE FREQUENT CUSTOMERS LIKE ME "
" TOTALLY UNLIKELY...A POSITIVE ABSOLUTE NEGATIVE "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by JOE - 21 August 2019
" As stated above "
" Waiting at airport for 40 min plus, even after ringing office three times. I expressed my annoyanyance and did not once receive an apology "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by JOHN LESLIE - 21 August 2019
" Would recommend this firm 1st class "
" Very good service would use u again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by LYNN - 18 August 2019
" Good price rental. Especially in the summer months. Lots of choice. "
" Great company to deal with. Had to extend my rental and dealt with efficiently and with understanding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by RON - 15 August 2019
" Money for nothing. "
" I wasn't able to get to England and lost my money without taking a car on hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by MALCOLM - 14 August 2019
" I was unable to alter my booking or change my return time without incurring extra costs even though the car was coming back earlier. "
" When I returned the car I was informed that there was a scratch on the alloy of one of the wheels which was not noted on the check out form. This is a total scam. I am waiting to see if the full amount of deposit is put back on to my credit card (I complained at the time and the staff member changed the return form to indicate No Damage but I am not sure and I think it could still be a scam) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 13 August 2019
" Auto Europe and Green motion should try to work together more. Please refer to the insurance comment. "
" Every thing was good, but the staff were keen to sell me extra insurance. I previously spoke to auto Europe and was categorically told I was covered for everything, but the staff pointed to a phrase in the contract that said auto Europe do not provide insurance. This was a little unnerving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DIMITAR - 13 August 2019
" Please send people right information about the hide expences, because in my case I hadn't any chance for reaction. I knew for this in the office of "Green Motion". "
" Hi guys, I'm quite disappointed of your services. At first you've offered me an excellent price £68 for the all period, but you've offered full insurance for £89. I decided to choose the higher price from £89. With great surprise I found out form "Green Motion" in their office that what I paid you as insurance was not valid. They made me to pay £62 again for their insurance. The total price rose to £151. That's almost double the amount you advertise. For this amount or much less I would find too many rent a car companies. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by SIMON - 12 August 2019
" I booked a Volvo v40 or similar and rcvd a peugot 2008. I know you cant guarantee the make and model bot Volvo and Peugot are different class of cars "
" I booked a Volvo v40 or similar and rcvd a peugot 2008. I know you cant guarantee the make and model bot Volvo and Peugot are different class of cars "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LEEANNE - 12 August 2019
" I rang Autoeuropa to explain situation and asked for them to cancel booking and refund ... they said they would do this and hung up ... again extremely rude!!! "
" This company is an absolute disgrace .. long queues ... ignorant staff , completely incompetent. The company lure the customer in with lower prices to then be hit with a list of extras on arrival ... do not fall for this ruse . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by FIONA - 11 August 2019
" Staff try to oversell. e.g. people there with car hire insurance were told it wasn't good enough and manipulated into buying Green Motion's; mine costs £45 per year (for home and abroad) their's is £? per day. Also, I said that I wouldn't be using the full mileage allowance and the guy still tried to get me to pay extra per day (it was £3 plus per day!) What he didn't say was that extra miles are charged at 20p per mile - far more economical if you do go over by a few miles. The systems are so slow and the staff generally slower. There's an Irish guy who is cheerful, helpful and fair but the others are younger, surly and uncaring. They really do not seem to care that people wait in a queue here for hours on end. However, the car was great and cheap - a Seat Ibiza FR ,3500 miles on the clock and £10 a day. On that basis I'd go back. If you do hire from here be warned and give yourself a few hours to pick up the car. "
" Staff try to oversell. e.g. people there with car hire insurance were told it wasn't good enough and manipulated into buying Green Motion's; mine costs £45 per year (for home and abroad) their's is £? per day. Also, I said that I wouldn't be using the full mileage allowance and the guy still tried to get me to pay extra per day (it was £3 plus per day!) What he didn't say was that extra miles are charged at 20p per mile - far more economical if you do go over by a few miles. The systems are so slow and the staff generally slower. There's an Irish guy who is cheerful, helpful and fair but the others are younger, surly and uncaring. They really do not seem to care that people wait in a queue here for hours on end. However, the car was great and cheap - a Seat Ibiza FR ,3500 miles on the clock and £10 a day. On that basis I'd go back. If you do hire from here be warned and give yourself a few hours to pick up the car. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RALPH - 09 August 2019
" Good prices, easy to deal with, no problems. Recommended. "
" Easy pick up, easy drop off. Nice and efficient staff. Recommended. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by DANIEL - 08 August 2019
" The website was fine "
" I arrived at the Green Motion desk following a 24 hour journey, to find that there was a queue that lasted several hours to get through. The staff were overworked and not sympathetic to the needs of clients, some asked certain questions, others didnt and it was all very chaotic. When I finally received a vehicle, it only had a quarter of a tank of diesel and I was informed this was normal. I am still unsure how one is supposed to ensure a quarter of a tank again on return. The car then broke down a week into our holiday, and although Green Motion central telephone number staff were helpful, they informed me that I had to speak to their Heathrow depot where I had collected the vehicle. I was asked to take the vehicle to the main dealer and told that they would organise a replacement vehicle. I did so, and the main dealer informed me of the issue but said that it was Green Motions responsibility. I spoke to Green Motion central staff again, who then called the RAC. Following four hours waiting for the RAC, they were very helpful. They called Green Motion in Heathrow who said that it was not their issue and it was a main dealer problem and were absolutely no help whatsoever. The RAC then organised for me to get a follow on vehicle via their policy, although this in itself took 24 hours and I received a vehicle from Enterprise rental who were helpful, courteous and efficient, none of which could be said for Green Motion. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by KATE - 08 August 2019
" Auto Europe were great overall, they really calmed me down about using green motion. "
" The guy I had and the girl I had to check back in were both excellent, but when I was picking up my car I could hear 2 other staff, 1 was complaining about a customer right in front of them, (they were confused about paying for their car as their card was declined and they didnt know why... it went through fine on 2nd go), and the other 1 was upgrading people for a very high price. A bit scary. The level of scratch detail they go into onthe car is excessive, I didn't have any issues but my god a piece of grit from the road could create a scratch the size they look for :S and they use a giant light too! Wowzers "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by CHRISTOPHER - 05 August 2019
" Cheap car hire, but not value given the delay and stress. I'd have paid more for a quicker process. Would not use Green Motion again, or Auto Europe. "
" Super-slow queue for getting car - waited 60 mins due to customers before me having nightmares with paperwork. If Green Motion can't communicate effectively with their customers, its a problem for those with the right paperwork and forms. Took me 5 mins to check in, and would have done at any time, but the Green Motion staff ignored everyone waiting; very passive-aggressive. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SIMON - 04 August 2019
" Don't deal with Green Motion "
" They are rip-off merchants. There only to inflate the cost of the car rental. Two other people were collecting cars at the same time as me, they were also being ripped off and were arguing with counter staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LUTON, GB - Reviewed by VIPIN - 03 August 2019
" great "
" nice staff , good cars and easy process to get and return car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LESZEK - 03 August 2019
" . "
" Never again! Almost 2h waiting for a car than triks for extra payment like extra insurance or if I'm unhappy about car than I can upgrade for extra £120-£160. Than messages that alocated compact honda jazz i only one which they have available for rent... but if I want I can pay extra for different one. Finally I received honda jazz with no power at all, looks like on service mode or with downgraded bhp on car pc. Never again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 2
LONDON, GB - Reviewed by DOUGLAS - 02 August 2019
" This is the same as question number 3, so same answer.... "
" Great experience overall, but be prepared for the upgrade and additional insurance sales push when you pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOSEPH - 02 August 2019
" not acceptable "
" on voucher it said to show to bus driver,who wouldnt accept it.it cost us and other people going tp pick up cars extra payment.(£6.40) which they refused to refund.car was empty when i got it and i was told try to find petrol station quickly,i returned car with 2 gallons in it.these people when dealing with us were eating pasties whilst dealing with us.not the type of experience i expect via auto europe "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by SHANDA-FLEUR - 02 August 2019
" Whilst my experience on the day of rental was exceptional, more than a week after the rental, the deposit amount still has not been released from my credit card, there has been no response to my enquires about this and there is no indication given as to when this will be released. As I continue my travels now with an unexpected limit to my funds, this is most infuriating and has undermined my overall experience. "
" Whilst my experience on the day of rental was exceptional, more than a week after the rental, the deposit amount still has not been released from my credit card, there has been no response to my enquires about this and there is no indication given as to when this will be released. As I continue my travels now with an unexpected limit to my funds, this is most infuriating and has undermined my overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANNE - 01 August 2019
" Extremely efficient "
" Lovely car at a great price be aware of astronomical excess charges "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AASHISH - 31 July 2019
" Very easy and convenient "
" Overall good - just needs specification that you have to pay for airport shuttle service from Heathrow. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DAVID - 29 July 2019
" The car was very good (but had some damage to the wing mirrors which was luckily picked up when the car was handed over) and clean. The price was very good. "
" The pick up point was very scruffy, dead leaves and detritus everywhere, dirty marks covering all the walls, holes in the floor (tripping hazard) and smashed window to the side of the garage. The staff had very thick foreign accents which made it difficult to understand what they were saying. When I telephoned to request a pick up I could not understand what the man was saying so had to call back to speak to someone else. Unfortunately that person also had a very strong eastern Europe accent which made it difficult to communicate. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LUTON, GB - Reviewed by MARTIN - 28 July 2019
" Auto Europe hires 3rd parties to do their job but have no knowledge what the customer has to go through with this "middle man". it's extremely frustrating. "
" The staff were incompetent, had no knowledge of what customer satisfaction is and continued to reel off the learnt mantra of what their "customer policy" is. The car was below what I expected (kia instead of VW), with a huge scratch on the side - presumably a gesture from another previous unsatisfied customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LUTON, GB - Reviewed by SHLOMO - 27 July 2019
" No comments "
" On drop-off staff tried to convince me that there is a dent in the door (which wasn`t any) and behave negatively that the car is not kleen as received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TANIA - 27 July 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by VALERIE - 27 July 2019
" Not satisfactory as listed above will not use them again. "
" Delivery was not efficiently carried out due to non communication if staff. Requested sat nav not available and staff member unhelpful when this was queried which resulted in us not having a usable sat nav for the duration of our rental which was frustrating to say the least. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by STEFANO - 26 July 2019
" I am a regular user of Auto Europe, and I am very disappointed that Auto Europe cooperate with such a bad company as Green Motion. I strongly suggest Auto Europe to take them off the list of providers. Green Motion reviews are extremely bad, but unfortunately that did not discourage me to book the rental with them, definitely first and last time. I am astonished that such an unprofessional and dishonest company is still in business. I regret to say that my trust in Auto Europe has been negatively impacted by this bad experience. "
" Green Motion is an unprofessional, unsafe and dishonest car rental. They assigned me a vehicle with an heavily damaged tire (it would have not passed an MOT), the damaged was unreported in the checkout form and it was a serious safety hazard. After my complain they assigned me a second vehicle, on which I found other evident damages, once again unreported in the checkout form. I updated the form with the staff and collected the vehicle. When returning the vehicle Green Motion charged me for a tiny dent (less than 10 mm), practically invisible by bare eye, which they only found using a reflection metric tool. Despite my several complains to Green Motion customer service they still have not refunded the illicit charges. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by ROBERT - 26 July 2019
" Excellent "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUIS - 25 July 2019
" Very happy with Auto Europe Great deals. "
" Everything has been very good so far... The only thing is that when you return the car - you worry that they might find a small mark that you didn't notice when you signed the rental agreement. Nearly every time they give me the rental agreement I find more scratches and dents on the vehicles than what they have listed... and if I miss any (scratches) then I could be charged for something I didn't do... (£1205) You need to check very carefully before you leave and sign. BE WARNED !! Otherwise excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIVARAJAH - 25 July 2019
" Still no reply from customer service "
" The rental car was given to me with filthily conditioning - smell of vomit and tobacco smell inside the car. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by WILLIAM - 24 July 2019
" Please see comment above "
" Cancelled this car hire, and the money was still taken from my bank account The reason for the cancellation, was the sudden death of my father, so I am disgusted about the treatment I have received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTOFOROS - 23 July 2019
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by GERALD - 23 July 2019
" Overall very good. "
" I use Green Motion quite regularly and always found them to be very good. The staff are always friendly and helpful. Occasionally the cars are not as clean as they might be but I think that maybe due to a fast turn around. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by CHRISTOPH - 23 July 2019
" every thing was good "
" I was very pleased with the service and the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATASCHA - 23 July 2019
" easy and simple to search and navigate "
" Staff shortage led to queuing for over 2hrs to collect vehicle. The staff were not friendly and rather abrupt. The vehicle had damage that they would not detail on the vehicle sign out sheet. No emails to show the vehicle. When complaint made, little evidence of follow-up or caring. I would never use Green Motion Or Ace as they are trying to call themselves ever again, no matter how cheap their prices are compared with others. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 3
BIRMINGHAM, GB - Reviewed by ALAN - 23 July 2019
" Overall excellent value. "
" Surprised to be asked for a utility bill luckily had one on phone, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by SANDRA - 23 July 2019
" esperienza con Auto Europe positiva "
" la mia esperienza con Green Motion è stata per il momento positiva, mi riservo un cambiamento di opinione dopo aver visionato gli eventuali addebiti extra.. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TANVEER - 21 July 2019
" Very good! "
" My only observation is that perhaps increase one staff on counter at Holiday Inn, Heathrow as it is very busy and there was a long queue. There is space for another computer on the left side. Otherwise I am very satisfied given that it was very competitively priced! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WARREN - 21 July 2019
" no opinion "
" I was waiting in line for over an hour just to pick up. Insufficient number of staff at the desk (a weekday morning, 8 customers, 2 staff) "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 20 July 2019
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARTIN - 19 July 2019
" If I wouldn't buy an additional insurance, I would probably be waiting for a long time to return the car on return "
" Staff at the counter was very slow, only two people were there. with only on person before me, i had to wait 30 min. When I picked up the car, there was not any fuel in the car, despite the contract saying the car will have full tank. The people who picked up the car before me, came back and also reported no fuel in the car. This is a bit suspicious, that two cars in a row do not have fuel in the tank. And I doubt it so many people were returned the car empty. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by ROGER - 19 July 2019
" Fast, efficient and professional. "
" Although the vehicle itself was nearly new, as with all Green Motion franchises, the standard of cleaning was very sub standard. The roof had not even been washed, the car was covered in insect bodies and inside the doors had not been cleaned. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by ROBERT - 19 July 2019
" See above "
" Green motion are excellent in Glasgow Solomon & Brooke worthy of special mention "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KENNETH - 19 July 2019
" easy people to deal with an all ways "
" the young lady Tracy that served me was absolutely fabulous and the young lady that gave me the car keys also could not be nicer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HILARY - 18 July 2019
" Auto Europe are a good company to book through I have used them several times with good results. They offer a wide choice of rental companies to use. Choose wisely and read ALL the small print! There are many companies that do not show all fees up front. Green Motion were excellent and highly recommended. No small print with unexpected fees. We had unlimited mileage and £0 zero excess CDW which was very hard to find when I was booking. Customer service was good, car new and clean, the airport bus now picks up and drops off at their depot every 20 minutes. I have had serious problems with other companies but no problems at all with Green Motion. I would definitely use them again. "
" Good company to deal with, good customer service, new and clean car, airport bus to and from depot every 20 minutes. Unlimited mileage and £ zero excess CDW. Would highly recommend Green Motion. Only comment would be to put one way signs up at the depot for drop offs. Very congested and confusing making drivers frustrated when catching a flight. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SHEIKH - 18 July 2019
" The first experience of hiring a car from a cheap company as I have already use Auto Europe with the different companies but does Green Motion was the worst company I ever had as they didn't treated the customer properly and lost a customer for ever once I will put their comments on the Facebook and they will have a bad rating as soon as possible I need my refund to avoid this complication "
" One of the worst place I have ever had in my life once I was there on the bus and was rude I provided with my credit card and a driving license he want the proof of address as I went home and I came back and the unit was been closed the office was closed and the person I spoke with they said we will give you a refund and I still didn't receive my any refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CHARLES - 17 July 2019
" The only problem is I requested a copy of my auto rental contract and have yet to receive it. "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CAROLINE - 17 July 2019
" No different to any other car hire firm. Location is a positive "
" Like all car hire in UK it's reasonably priced but we always get stung on the insurance. This puts people off hiring cars as it becomes extremely expensive and it's stupid to not be insured "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MUKUL - 17 July 2019
" Auto Europe is fine, but please stop doing busines with Green Motion immediately if you want to keep your reputation. They are big time frauds and cheaters. "
" Green Motion cheats their customers very badly, they create scratched in areas you can't see at the time of picking up the vehicle and then their executive shows that at the time of dropping the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAULINE - 17 July 2019
" Car in perfect condition, but today really all cars should be fitted with GPS - this was an inconvenience to me. But otherwise pick up and drop of very efficient. "
" All ran very smoothly except that it wasn't at all clear to me where the pick up point was. Need to highlight more clearly that it is in the Novotel hotel. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOHN - 17 July 2019
" See above "
" Very good all round. The Romanian chap that dealt with me was excellent. The only comment I would make is that you should highlight documentation needed better. The need to have a bill or bank statement with my address only appears on page 3 of the contract. I have a UK licence but do not currently live in the UK so this caused some challenges. Fortunately I have not gone paperless for bank statements so managed to get one of those. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by WALIS - 16 July 2019
" Not good. Frustrating. Will never use Green Motion again. Will never recommend Green Motion to anyone. "
" Excess cover is massive at £1,300. I enquired about splitting it over two credit cards, but they would not do this and charged me an additional insurance cover of £50.00 for the day to bring excess down. Rental office way off airport and very muddy - inside of car was muddy as well. You need to pan a lot of extra time to arrange pick up, due to frequency of buses and distance from airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by MARK - 15 July 2019
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PETER - 14 July 2019
" I can't trust green motion so I won't be using them "
" I booked extra insurance online only to be told I wasn't covered and was at risk of losing £1200. I got no answer as to what my extra payment provided. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 14 July 2019
" It was never made clear that green motion did not accept debit cards. The booking should not have been able to be paid for with a debit card if this is the case "
" Didn't get to hire the car as they refused to accept the card it had been booked and paid with as it was a debit card. Wanted an extra £80 plus a £400 hold on the card non refundable for a month. A disgrace of a company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JAMIE - 14 July 2019
" Great and easy to use. "
" Staff at the office except for 1 member of staff that I dealt with were really rude and unpleasant to talk with. On the day of the car rental return I rang the office around 20 times and the phone wasn't answered, when I arrived he said yeah we are 'to busy' to answer the phone. Over charged for petrol even though I returned the car with the same amount of Fuel it was taken out with. Other customers in there being heavily confused and ripped off. A particular member of staff was trying to charge a days almost £700 for a car rental for 18 days even though she had pre paid online and his customer service skills were just so disappointing to witness. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUKE - 14 July 2019
" Very good with good excess cover "
" Car was a little beaten up. Bus to and from the terminal could be a little more frequent. But overall good service with no hard sale of extra unnecessary insurance "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by ROBERT - 12 July 2019
" See above "
" Solomon & Brooke at Glasgow are excellent staff and both deserve promotion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUIS - 11 July 2019
" Most times the condition of the vehicles was a 10... Only on two rentals the vehicles had a few scratches and that's the only reason I gave a nine "
" On the whole "Nearly" all the staff were great and I mean great One guy was a bit salty... but nothing major... he was just trying a bit too hard to find damage on the return of the vehicles. And looked really disappointed when he could''t. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by DAVID - 11 July 2019
" Simple to use website with clear pricing policy. Quick and efficient confirmation of booking and email of documents. Used five time in past four months and will continue to use as first point of call for hiring in future "
" Professional, polite and efficient staff meant quick trouble free pick up, smooth experience to extend hire involving one phone call nd two emails over the weekend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SUE - 11 July 2019
" Cannot recommend highly enough. "
" Hire every ten weeks and only use Green Motion---excellent service. Pick up at airport always very prompt, although they are located literaly just outside the airport and in very easy walking distance if you are not incumbered with rubbish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RYAN - 11 July 2019
" Auto Europe booking was fine "
" Booked car to pick up at 9am, was in a queue to collect car for 2 hours. Then counter scanner was broken so had to move to another office. Joke. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by MATIN - 10 July 2019
" nothing much to say. they did what they promised. "
" I was at the counter with all the correct details to pick up the car. it still took me over an hour. The advisors or policy is silly whereby a mortgage statement was not accepted as proof of address. Was advised it is a brand new car with no scratches only to find that it had minor dents and scratches and wasn't even washed. Previous person must have used it for motorway journeys so the screen was covered in bug splats. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by RICHARD - 10 July 2019
" Not happy with the experience at all! Never would recommend to anyone and will be writing a review on all the major platforms to make everyone aware "
" After my booking with auto rental on the 29th, I travelled 30mins to pick up my rental car at green motion. All was well when I got there. He asked for all my documents and I gave that to him. he proceeded to sell me an insurance which worked out for the 9 days at 162 pounds. Further from looking through my booking reservation (and struggling to understand why I need this extra insurance) I told the customer service employee that this has already been covered by auto rental.. however he proceeded sell me this extra insurance for "piece of mind". I did explain that this is something that has already been covered by auto rental! But he said that this is what I will need. (FYI Not needed as already covered - so basically I'm paying an extra £162 for my cover). He convinced me and after that I proceeded to go ahead with the booking. Having thought about it for a couple of minutes whilst I was in green motion offices, I double checked and ensured that I definetly did not need it! So I explained to the customer service person why I don't need it and he said.. "it means that you have to do extra paper work to get the money back from the brokers". Anyways, I said no I would like to get that 162 pound refunded to me please. Soon after saying that and him processing the refund, he happen to just notice very very conveniently that I have points on my licence 7. Can I just stress that this is after 15minutes Of him asking me for my Dvla code, drivers licence and all my personal details!! This is all because I requested not to go ahead with the insurance that he was trying to sell me. And I requested to have the money refunded to my card!! Very very incredibly disgusted by this!!! And definetly never hiring a car from green motion again! Also I note that whilst I was there I overheard them trying to sell this "extra insurance" to a different customer, which he declined! So he refused to rent me the car due to my points even though I still have a full driving licence!! Further from that, there is NO wording in green motions policy stating that they have a licence policy of 6 points or less in order to higher out a car!! Absolutely horrible service at green motion!!! Completely disrupted my week!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by ANDREW - 09 July 2019
" staff friendly, polite, helpful - would use again "
" staff were very helpful - i forgot to bring DVLA number with me - i then had problems connecting to DVLA website to get another number, Baz then shared his connection (mobile hotspot) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SEPEHR - 08 July 2019
" Quick clear online booking. "
" Very reasonable price, GPS navigation at no extra cost, new comfortable vehicle, Shuttle bus regular short journey just two minutes from the airport stand and helpful driver, understanding staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NANCI R SIMOES DA SILVA - 08 July 2019
" All was very smooth "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by CHRISTOPHER - 07 July 2019
" Never had any problems with Auto Europe although I notice Ryanair Car Hire are starting to offer cheaper prices. "
" I booked an Estate type car but was given a Peugeot 3008 which was a lovely car but short on the boot space I was expecting. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by TAHA - 06 July 2019
" Refused to accept amex which is the card used for the booking. This should have been clearly highlighted rather than in a small print!!!! "
" Refused to accept amex which is the card used for the booking "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by MILES - 06 July 2019
" Excellent service. No issues at all. "
" Excellent service. No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LUCIA - 05 July 2019
" maybe as suggestion customer service agents must be a bit more knowledgeable about the processes and more enthusiastic in what they do "
" maybe as suggestion customer service agents must be a bit more knowledgeable about the processes and more enthusiastic in what they do "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 05 July 2019
" Could not have gone better "
" Excellent service and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JAZMIN - 05 July 2019
" Bad experience zero customer service might aswell have a mask and a gun to Rob people properly "
" Shocking sales ploy to sell insurance at inflated prices "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by CERI - 04 July 2019
" easy,straightforward,good price "
" Friendly,efficient,helpful staff.Quick check in and drop off.Totally satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 04 July 2019
" Make collecting the car a less unpleasant experience "
" Horrible office near Bristol Airport, and staff rather surly "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEPHEN - 04 July 2019
" See above comment about Green Motion, since you are both involved. "
" The only complaint is that the voucher stated that the Shuttle A to Hampton by Hilton would be at bus stand D. This is wrong, and fundamentally misleading. A bus (not A) arrived at D. I told the driver I wanted bus A, and he said it was at another stand, something like G. He said that it often was. At Green Motion, the chap said that the bus was indeed sometimes at G. This is not good enough, and it was a good thing I asked someone. When I returned the car, and took bus A to the airport, it AGAIN stopped at stand G, not A. You have to correct your advice. I bet more than one person has been caught out like this. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by RUSSELL - 04 July 2019
" Great all the way. Highly recommended. I will definitely use Green Motion again. "
" Very efficient and professional staff. Great cars that are good value. Good location in Edinburgh city near the main station. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 04 July 2019
" was fine very little interaction other than online booking "
" Very Aggresive attitude when dealing with condition of vehicle dont like the return empty policy "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by FREDERICK - 03 July 2019
" Nothing to add. "
" Incorrect car allocated. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LUTON, GB - Reviewed by SERGEY - 03 July 2019
" Please stay away from that company....Go for Enterprise or Europcar.....million times better....the deposit is only 200 not 1200 as this Green people do. "
" Please be careful when you hire a vehicle from these company.....they will ask u to pay 1200 deposit in advance... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAUD - 01 July 2019
" Cancellation due to lack of flexibility. Only credit card is acceptable which mean, I can't rent from you. "
" Initial rental got cancel, as you only accept credit card. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by FULVIO - 01 July 2019
" I would like that auto Europe could interfere and provide the fee that I paid, that in my opinion is unfair. "
" It was a terrible surprise that I have to pay a fee just because my Credicard is not a PIN credit card but by signature. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CRAIG - 01 July 2019
" As above "
" Having booked at a great price I then read the reviews of green motion and decided not to fulfill the booking. In doing this I lost the fee I paid but did not suffer the same costs as many have with this company where huge sums of money have been charged against their payment cards. I will never ever book through green motion again and if I had read the reviews first I wouldn't have done so in this instance anyway. I am disappointed that auto Europe continues to suggest this company to buyers and in doing so they will also not benefit from my business again. Regards Craig. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JAROSLAV - 27 June 2019
" All went well. "
" Very good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EUGEN - 27 June 2019
" Green Motion... Terrible Auto Europe..... Excellent. "
" Never again with Green Motion !!!! The are taking Money Illegally. 1.470.00 Pound For Damages that dont exist. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by DAVID - 27 June 2019
" Autoeurope are good we use them often "
" They have a bad reputation, but this is the second time we have used them at Manchester and they were about the same as th other low cost hire place. The only problems were because of under staffing we had to wait to pick up car and drop off, maybe 15 minutes each time. There parking lot is also dirty and muddy with puddles. But, better than expected given theri reputation "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by JOHN - 27 June 2019
" a "
" great price, friendly staff, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAMES - 27 June 2019
" Generally good service "
" Good service generally "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by GIUSEPPE - 26 June 2019
" Please read point 3. "
" Green Motion Bristol airport - avoid at all cost! I rented a car for 4 days in Bristol through Autoeurope and got a car from Green Motion, who I wasn't familiar with. Their Bristol Airport location isn't really at the airport but a long walk away in a yard shared with an hotel and with only 1 small room. At the office they asked me a card and I showed my FINECO mastercard credit card. They suddenly told me that it was'nt a "credit" but a "debit". They pointed at a small sign "debit" reported on the card. It is a FINECO Mastercard Multifunction Card that in addition to credit can be a debit card (only in Italy, Pagobancomat circuit). I used it everywhere in UK with no problem. I used equally at another car rent in Edimburg last september 2018 (Enterprise car rent). They sayed since it was a debit card I had to pay £ 17,00 per day more. I phoned the help desk of my bank and they immediatly emailed me certifying the card as a Credit Card, but the boss did'nt even wanted read the email. I insisted to try it at the terminal and he answered that their terminal does not recognise the card as a real credit card. I was furious but I had to accept the situation and pay £ 78,00 (the real renting fee was £ 34,00). At this point they gave me the car. It was a Renault Clio instead of the FIAT 500 booked online. I asked if it had the spare weel and they answered: "No problem, It's a new car". I opened the hatchback and I found no spare wheel and no inflating device. I had to wait more 15 minutes another Clio with spare wheel. The staff were very rude to me and I'm sure to have been ripped off. This experience spoiled my day in Bristol. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CHARLOTTE - 26 June 2019
" Partnered with green motion so not good "
" Very long queues, nothing is insured, wasn't very easy to get to from all terminals and had to pay for the shuttle bus "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TONYA - 26 June 2019
" As above "
" The staff had new computer system and had not been properly trained so this made extensive queues. It took over 1.5hrs to get car. The staff dealt with stress of having busy day and new system very well. But very little support from management was evident. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MUHAMAD ZAIDEI - 26 June 2019
" Please block Green Motion as they are cheater and unethical in doing business "
" Green Motion is a very irresponsible car hirer by trying to cheat customers by threatened to buy their insurance of £450 although I had purchase extra coverage insurance by AutoEurope.Since we refused to purchase their insurance they had given us not full size MpV ( 7 seater) as promised earlier during booking i.e Ford Galaxy ... but gave Kia Carens (5+2)...they didn't accept insurance purchased thru AutoEurope and threatened to block our deposit of £1700 if anything happened ( even small scratches) to the rented car.. their attitude is so unethical and i will mot hire car through Green Motion again after this .. AutoEurope should not collaborate with unethical car hirer like Green Motion as this will tarnish their reputations although they offer most cheapest price "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MANCHESTER, GB - Reviewed by BRIAN - 25 June 2019
" On telephoning Auto Europe to explain the problems we had encountered, we were very impressed with the way they handled the situation. We have booked through them many times before and have always been very pleased. "
" We did not actually take the car due to a combination of factors- 1. their bus drove us around for 30 minutes before dropping us down an unlit dirt track to an unmarked portacabin. 2. the attitude of the staff and the exorbitant additional charges (£50 per day) they demanded when we already had insurance 3. We actually thought it was a scam and did not want to leave our credit card details for obvious reasons. 4. We have rented cars dozens of times throughout the world and have never had such a bad experience. 5. We had to incur additional expenses in using taxis as we felt we could not take the rental car we had paid upfront for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JOHN - 25 June 2019
" Good experience no hassles "
" The pickup point was as described, just a short minibus ride from airport No 8 bus stand to NCP park& Ride area. The car supplied was above the spec booked and almost new, 2000 miles so very pleased. No heavy sales pressure for extra insurance just a simple options list. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by COLIN - 25 June 2019
" As above. "
" I have been hiring from Greenmotion for the past 9months up until my last rental I was informed I had exceeded 90days and could not hire from them until January 2020. This was deeply disappointing as payment was taken but no car provided. I have made you aware of this matter and await a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by AMANDA - 25 June 2019
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ALAN - 24 June 2019
" All worked well no stress. "
" Found the company very professional. Explained all I needed to know. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - 24 June 2019
" Greenmotion are clearly sending cars out with very small damage in the hope customers don't notice and then hitting them with big bills to repair. Corrupt and unethical company "
" When I returned the car they didn't have enough space in the car park to let me in. Green motion staff didn't give a shit and were too busy to deal with me. They took about 15 minutes to come and see car wasting my time and ask the while I was illegally parked waiting for them to sort it out. Then they charged me an excessive amount for a tiny scratch on the car that wasnt noticed on pick up for too the poor Light and rain. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 23 June 2019
" sEE ABOVE...YOU NEED TO SUPERVISE YOUR AGENTS. "
" SLAP DASH, AS ALWAYS...UNTRAINED AND INEFFICIENT AT TURNAROUND. sEE eUROPECAR FOR HOW TO DO IT. pREMUSES VERY HARD TO FIND. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MELVYN - 22 June 2019
" What experience ? "
" Car hadn't been cleaned inside, as I found two sandwich wrappers in the Glove compartment and old pens. Broken headphones in the passenger back seat. And I just don't like returning the car and having to guess how much petrol to put in. Full up is much better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VIOLETA - 19 June 2019
" Auto Europe is nice "
" when i return the car the want to charge me cleaning fee cause the woman said i had dog in the car ..lol I was traveling with my husband alone so now i am involve in a case to try to get back 100 pounds for cleaning fee.. ridiculous, them they say free shuttle but there is none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by MARY - 17 June 2019
" Very poor service not recommend ing ever. "
" When I dropped the car off there the amount of fuel in as when I picked it up. My partner made sure he put the amount of fuel in it. I wss over charged £65 for refueling. I have told all my friends and work colleague s not to use and I will not be using you ever again. How dare you just charge with out consulting me first. Very amateur company policy. Very poor service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by MUHAMMAD - 15 June 2019
" None "
" Location is a bit shabby and incovenient. Otherwise everything is fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 15 June 2019
" Almost new car in vgc.Tank should have full but only half full "
" 1 .hr delay at counter on pick up. Only 4 customers including me in queue "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by EDMUND - 14 June 2019
" Booking through Auto Europe is convenient. However, the service provided by Green Motion is unsatisfactory. "
" The car interior was dirty with food crumbs on the drive and passenger seats. The GPS unit provided did not work and was not replaced even after I brought it to the service staff's attention. The person assured me that it would work once I drive out of Heathrow Airport, which it did not. Refund for the Hoppa bus tickets was troublesome as I was asked to email a copy of the bus tickets to them for reimbursement instead of being reimbursed on the spot. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LONDON, GB - Reviewed by ASHLY - 10 June 2019
" Written above "
" Counter staff are clearly there for the wrong reasons, not engaged at all, and offering poor customer service. Not all, but especially a couple of male workers there. On the flip side, vehicle expedition staff are always good, attentive, especially a couple of Eastern European workers. Very effective. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STEVEN - 10 June 2019
" Auto Europe are fairly reasonable. Good communication and helpful staff. "
" The check in and check out procedures are so different that it is like they are looking to claim that the vehicle was damaged under usage. Sloppy check out and a fine tooth comb check in. Very bad experience and not using them in the future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IVOR - 09 June 2019
" TOTALLY TOTALLY DISSATISFIED WITH EXTRA CHARGES THESE SHOULD HAVE BEEN EXPLAINED IN FULL WITH INITIAL QUOTE. WILL NEVER USE AUTO EUROPE AGAIN OR GREEN MOTION. "
" After receiving my initial quote of £188 I was happy to go ahead and book and paid the amount. There was mention that there could be some local charges. After asking many times I could not get an answer as to what charges. When collecting vehicle I was another £450. I was livid as you can imagine. They could not explain why I had to pay this. They said they do not de with auto europe and have nothing to do with my initial amount paid. I find this shocking. This ruined my holiday as this used up most of our spending money. I have written to auto europe to complain and await a response. In total paid £638 .....TOTALLY SHOCKING AND RIPPED OFF. please respond with answers "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ANTHONY - 07 June 2019
" As above "
" Hi we had a delayed flight from Alicante to which I did call and let you know this was the case so wouldn't be at the airport on time to pick the car up! We where treated as a no show so where told to make another booking which would have cost us to do so even though we had already paid once. We took our business elsewhere and where not happy at all with the service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ELAINE - 05 June 2019
" You should be vetting the car hire companies it's very clear these people are scamming customers to make more money. "
" There was a big que to collect the car. As I waited I realised the staff were over selling on insurance and excess waiver bumping the hire car up by over £300. When I went to counter staff he said they did not accept visa debt cards and the only way I could get the vehicle was to buy excess waiver cover at £350. I could not believe what they were trying to do and refused to pay and went to a legitimate car hire company that accepted my car and did not try to con me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ASHLEY RICHARD MAXWELL - 05 June 2019
" Cheap but stressful - vehicles reasonable but disagreeable rental experience. "
" The counter experience with Green Motion is very disagreeable due to the hard selling of insurance and upgrades by the counter staff. There is a very high deductible - I was initially told over £2000 later reduced to about £1000 and their insurance product amounted to about 3 times the rental cost. Green Motion are probably the cheapest rental company around and clearly rely on add-ons and charges for small scratches and dents to increase their revenue. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by DAVID - 05 June 2019
" Everything about the transaction is fraud. "
" You are fraudster. You took minet from my debit card account over £17 pretending to be Green Motion, Manchester, and when l contacted Green Motion the company denied ever taking money and directed me to recover my mo ey from yourself. Hence, the company never offered any service to me because you took my money rather than me paying Green Motion directly. I have since raised a complaint. Fraudulent payment with the TSB fraud team demanding immediate refund.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by BARBARA - 02 June 2019
" Hassle free "
" All staff were very polite, efficient and knowledgeable. A pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GARY - 01 June 2019
" Please see point 3. Prepare to get ripped off £££££ Read other reviews on Green motion. "
" When we arrived at Bristol airport we called the company to pick us up. The 1St mini bus arrived and left full. We had to call again for the bus to return. We were taken to a small office a short distance away. I was asked for my drivers license and national insurance number the booking confirmation. The member of staff asked for a credit card for the deposit which was £1200. I don't have a credit card and they would not accept my wife's. So we had to pay an extra £36 for 2 days as I had to put the deposit on my visa card and they took £400 deposit which I was told would be released a few days after the car was returned. (this took a week).Whilst in the office I could hear another family struggling to sort out their deposit too. The staff were abrupt and unfriendly. We eventually went outside to a Renault Clio. The member of staff walked around the car while we inspected the car for any known damage. The staff had a clipboard with map of the car and when he checked the map he was convinced that the rear alloy wheel should have been damaged but when we checked there was nothing at all wrong with it. He then continued to check the car and noted any previous scuffs to the wheels. He then stated that the cars fuel should be returned to the same amount as it was on the return. It was about 3/4 full. I don't know why they don't do full to full but I had to fill it prior to leaving our final destination and just before we got back to the company as it was just under. I took a photo on my phone as proof and reminder. When we returned the car the next day we went into the office to return the keys. I had already said to my wife I was uncomfortable with the whole set up. A female staff member said she'd check the car over. We went outside to the car. She checked the mileage and fuel. (your only allowed 92 miles per day). She then began to check the outside of the car. She briskly walked around the car then promptly stopped at the front of the car as if she knew where to stop exactly. She then pointed out a very minor scratch under the front bumper skirt which looked more like dried car wax Polish to me. She said that this was a new scratch as it wasn't documented on the car map which was done the day earlier. I knew I hadn't done this and informed her the car had not been in any collision and had been parked in a field as we'd been to a wedding. I think if I'd given a different reaction it would have been just what she wanted so I'd have to pay for the damage. She stated she'd check on the computer to see if the scratch had been previously noted. She checked and stated that there was nothing recorded. I again informed her I was not responsible for the damage so she checked the previous customers map sheet of the car and she confirmed it was last customer and that their computer hadn't been updated. Though I wasn't convinced this was true as she didn't show me the sheet. I definitely would not use this company again. I would advise anyone considering this company to look elsewhere as I feel that you'll get scammed anyway they can. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ELAD - 31 May 2019
" I believe AutoEurope did not do enough to make sure I understand the requirements GreenMotion have regarding the car hire. While the confirmation states that credit card is required, I think it should have been mentioned before hiring. on autoEurope site (In all fairness, no customer really look at the small prints of the confirmation email) "
" I never got to use the car as the company required a credit card on the name of the driver to be present during the transaction, in order to cover the deposit. They would not except debit cards or credit card details (without the credit card being physically there). "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
EAST MIDLANDS, GB - Reviewed by NEILNEIL - 30 May 2019
" Website worked well and get I had good value. "
" Overall a good experience. Only let down was the collection took about an hour as no staff for circa 20 mins when I arrived and then they had to clear the people in front of me. Drop off was far smoother and worked well. I'd recommend as really good value in comparison to other offers and think the poor collection time was down to a number of people all arriving at the same time. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by KATHARINE - 30 May 2019
" Overall vey good bit have not yet experienced drop off arrangements due to extension of my stay "
" Pick up from airport poor....I waited for 45 minutes, vehicle had no Green Motion ID and driver no idea of passenger name. However I have had to extend my stay in the UK and extend the hire car. Phone service was excellent. I return the car on Monday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by MICHAEL - 30 May 2019
" Very uncomplicated rental. Fairly new car, little gassing returning vehicle. "
" See below "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 28 May 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TANIA - 25 May 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by A - 24 May 2019
" Great website and always good prices and I hire cars 30 times a year. "
" Does at it says on label. I would recommend any person to check car very carefully before departing to find smallest of scratches etc and never hire without purchasing insurance or via taking website option. In the past I was charged £330 for inch scratch ion the inside of the boot hatch. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BENJAMIN JAMES - 23 May 2019
" recommend removing green motion from your list of vendors "
" Con artists "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAYA - 22 May 2019
" no issues "
" slowest it has ever taken me to rent and return a car "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KAREN - 22 May 2019
" Overall fairly satisfied "
" Very slow on pick up as only one person there who doesn't normally do that job as others were off sick. He was a very nice man but it was very busy. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATHRYN - 22 May 2019
" Great service, especially when you consider the low price. My car was brilliant, they even let me choose it! The staff were all friendly and helpful. "
" The whole process was very easy. The staff were all cheerful and efficient. My car was brilliant, it looked very cool, was fuel efficient and was a high spec. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 20 May 2019
" Beware of the hard sell "
" Did not appreciate the hard sell of optional insurance after travelling for 24 hours. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by AMY - 19 May 2019
" I do not see what the point in renting a car through auto Europe if green motion are going to completely charge customers themselves! "
" We prebooked and paid with yourselves, not only did Green Motion charge us again, they then charged because "I only had one form of ID" and then on the paperwork it states it is for additional insurance! Despite the fact we specifically said we didn't want it! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
EAST MIDLANDS, GB - Reviewed by PAUL - 18 May 2019
" The car we had was lovely and everything went very smoothly. "
" The staff were very helpful, very pleasant, and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 17 May 2019
" Happy we were under the mileage limit! "
" Not the first time, nor will be the last! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARTIN - 16 May 2019
" very efficient "
" only problem was no toilet facility at pick up drop off portacabin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALAN - 16 May 2019
" Auto Europe, presumably based on price, recommended Green Motion however given my experience I will no longer be using your services. "
" Comments on the service provided by Green Motion. On arrival at your car hire facility at Edinburgh Airport I had to wait 1½ hours in a queue before we were eventually served by your staff. It required yet another ½ hour, making 2 hours in total, before we could then leave the Green Motion premises. This I found totally unacceptable. On returning the vehicle I was confronted by GM staff that an Alloy wheel had been scratched. I will again emphasise that this damage was not caused by me but having incurred excessive loss of time and with children in our party I failed to give the vehicle sufficient examination before leaving their premises. Based therefore on my experience on this occasion and despite having incurred the expenditure for a new alloy wheel, I have considerable doubt that the wheel will be replaced . It is my belief that a future customer is again likely to be confronted with the same allegation! You should be aware that my stepson also collected a vehicle from the GM Edinburgh Airport premises at the same time and on return was also taken to task by GM staff regarding superficial damage to a door however on this occasion he had, fortunately, taken a photograph which evidenced that the damage had been existing prior to collection of the vehicle. Again, this damage had not been highlighted on the Vehicle Condition Form. To make matters even worse, the monies blocked from his credit card have not yet been returned to his account and it is now 3 weeks since he returned the vehicle. This is, in my opinion, totally illegal. I have used Green Motion on a number of occasions in the past but it is obvious to me that a completely different culture, thro' a change of management, has been introduced to Green Motion. You will appreciate therefore that I have considerable dissatisfaction as to the quality of service and a deep suspicion as to the professionalism of their staff. I will no longer be using Green Motion for future car hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by DAVID - 16 May 2019
" Better than expected. Should do full-to-full with fuel not just bring it back at the same level. "
" Was reasonably quick, although the shuttle bus took a while to arrive. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by GERALD - 14 May 2019
" A good company to deal with. The staff are friendly and I seldom have any problems. "
" Generally pleased. On this occasion the car was not as clean as it should have been and it was then difficult to check it for small scratches. This led to a debate when I returned the car which was resolved satisfactorily. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ERIC - 13 May 2019
" Same as 4 above. "
" Car and staff OK. But insurance for excess is a rip off. Over 300GBP for 3 weeks when rental only 450GBP. Also limit of 59 miles per day useless if I wanted to tour the UK. Lucky I didn't. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JENNIFER - 11 May 2019
" Very easy to use "
" Apart from the wait for the shuttle bus at Stansted airport (there are 2 an hour) the service was very good. Also would have preferred not to have the petrol tank on empty. But the car was excellent. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CHRISTOPHER - 06 May 2019
" You need better communication so Green Motion knew what baby seats we needed and made sure they had them in stock. "
" Expediency of pick up - 1 very dissatisfied. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by DAVID - 04 May 2019
" Other than above there was no problem with the rental arrangements. "
" Arrived at Manchester Airport and had to wait over 30mins for transport to collect car. Another 20 min drive to Green Motion. Although the car was new and had not been used before, it had not been cleaned. Dirty on the outside and plastic covers still on the seats. Also only a quarter tank of fuel. Fortunately I was able to eventually find a petrol station to continue my journey. The return was quite satisfactory and quick in comparison. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by DAVID - 28 April 2019
" Frankly, I have been a customer of AutoEurope for several years, and would have recommended you, but this incident has seriously shaken my confidence in your choice of business partners. "
" My credit card was charged as follows for pre-existing (virtually invisible) damage to my rental car:: 26-Jan-2019 GREEN MOTION GATWICK REIGATE GBR GBP 306.70 I collected the car on a frosty day, when it was not possible to spot the damage during the prior inspection. The car was parked off road on my parents driveway for the entire rental period. On returning the car, your representative pointed out a tiny (less than 2mm) mark on the passenger door, which was definitely not caused during my rental. Another customer was also returning a car at the same time, and was experiencing the same treatment. But he was fortunate enough to have picked his car up in warmer weather and had carefully taken detailed photos all around the car, and could prove that they were wrong. I have complained to their customer service about this incident. The only response I had so far was to tell me that they couldn't locate my booking. This company has extremely questionnable business practices, as since exposed by the BBC and other news outlets. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
EAST MIDLANDS, GB - Reviewed by MUSTAFA - 26 April 2019
" My transection pending still continue 6th days ending. They told me 5 weekdays but this is 5th weekdays end but still pending. "
" It was OK but I have a critic, I rented first time at greenmotion, when I drop off the car a stuff investigated car very detailed, cleaned dust on the car with his hand for trying to find like scratch etc.. Disappointed situation for me because when I drop off to Hertz sometimes they didn't even investigate. He found a minor scratch and told me it will be charge if you don't have insurance. I had insurance and no charged for me but I surprised because difficult to see it and I don't know who did this maybe me but mostly I didn't. They showed me the car firstly but I didn't investigate detailed minor things also your stuff too and also any customer don't do. Seems like a tricky even if you don't. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ISRAEL - 21 April 2019
" Will never use you "
" I couldn't get a car because no one wanted to check my address so I couldn't get my car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GLYN - 14 April 2019
" We booked well in advance and feel let down at having to pay an additional £180 for a car. We were on a strict budget and having this additional cost put an extra stress on our trip. "
" We booked a VW estate car (or similar) and on arrival was told they didn't have VW estate car (or similar) and was offered a Ford Focus Hatch. As we were travelling with a one year old child and having 4 suitcases plus a stroller, this was too small. We were offered an upgrade to a Kia Optima at an increase of £10 per day. We had no alternative but to take this option as we needed to get to our destination. The car was also a diesel, which we didn't want either. There was a Sat Nav installed, but this was out of date and on two occasions mislead us to our destination. I will never use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MOHAMED - 10 April 2019
" Was good and comfy. "
" The staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JILL - 07 April 2019
" I was quoted £49.11 but actually ended up paying £196.11 (£30 child booster seat was extra). Not only did I only book with you because of the quoted fee, I only booked the trip because the cheap flights and cheap car hire made the trip affordable. Had I known the actual cost I wouldn't have travelled at all or would have travelled by different means. I feel like I've been mugged by Green Motion and strongly recommend you drop them as partners. "
" Hidden charges of £117 for insurance which I've written to you about and want refunded. Petrol tank quarter full, no vehicle inspection when I picked up the car but had to sign at the counter to say it had been inspected. Full inspection on return though. No guidance from staff on how to start the vehicle or use it's features. Half hourly bus service to off-site hotel near the airport not frequent enough for travellers, caused us delays. It remains to be seen whether they'll fraudulently keep the £125 I had to authorise on my debit card in case of speeding offences or fines. Don't trust them. All in all a shit experience! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by LISA - 02 April 2019
" Disgusted with the treatment I have received from Auto Europe. Withholding my money, £303 to be precise! Robbing cowboys! "
" Absolutely shocking! No customer service skills at all. Did not take a vehicle. Would never recommend them to anyone! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LUKE - 02 April 2019
" Good service and I was happy I didn't get pressured by green motion to buy extra insurance as auto Europe covers a lot with its excess guarantee. "
" Cheap rental price, the car was of good quality, quite clean inside with a few minor scrapes on the exterior. Also I did not get pressured to buy extra insurance which was nice! The pick up was stressful as our flight got in late and if you don't make it to the pick up by 12pm there is a £75 late charge I wasn't aware of. Also the busses only leave the terminal every 30 mins, so this should be accounted for before hand. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by CAROLINE - 29 March 2019
" Very competitive price, office located only 2 minutes off airport, good quality vehicle provided. "
" The staff were very efficient, helpful and friendly especially the lady driver of the late night return courtesy bus. Only criticism is the fuel tank policy in reality is not full to full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RALPH EDWARD - 28 March 2019
" I can recommend Auto Europe based on my experience with them. "
" I have yet to encounter any problem with Green Motion. On the contrary, they are very customer friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OZGUR - 20 March 2019
" Very good and helpful staff "
" Very good and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by RAYMOND - 19 March 2019
" See above comments "
" They tried to blame me for wheel damage although I had emailed to say there was damage until they found previous record. The bus driver was an idiot who ran us around the airport twice. Had to wait 25 minutes in the cold to be picked up when collecting car. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by ROGER - 15 March 2019
" Service Okay, don't like fuel policy. "
" Good new car, but don't like their fuel policy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAL - 07 March 2019
" A "
" I didnt get a car because mi card was nôt debit "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by LINDSEY - 03 March 2019
" Still waiting for my refund? Have emailed but no response "
" I had cancelled this agreement and still waiting for the refund? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by BERNADETTE - 27 February 2019
" I didn't know green motion was outwith the car rental village at stanstead. I only found this out when I had travelled there. This made me an hour late. I dont imagine auto europe is likely to refund me the full insurance that I had no choice to pay either. Very dissapointed. "
" I needed to provide a credit card to hold the excess amount on. I phoned my husband to get the details of the credit card but Green motion told me he had to be physically present and because I was in London and he was in Edinburgh, my only other option was to pay nearly £40 per day for full insurance. I was trying to budget with a cheap option and so i was very unhappy to pay such an amount. I got an email apologising when I feedback but their apology didn't help my bank balance. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by NEERAJ KUMAR - 26 February 2019
" As above "
" Terrible customer service. Forced me to take out extra insurance even though booked through Auto Europe. Refused to take credit card (as American Express). Refused to help my young family with luggage. Needed to change baby's nappy. No baby change (which is understandable) but then directed to change baby on muddy floor. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by DENIS - 25 February 2019
" They are committing fraud and I will be taking them to court over this. "
" They took 40 mins to get car ready once i was in their premise, gave the car to me wet, then I did about 50 miles in the car and when I returned it said i had scratched it and charged me £357 for the damage. They didnt check the underneath of the front bumper when I walked around the car with the guy in the garage but almost went straight to it when I returned it. I think this is fraud and will be going to trading standards and the police. I know for a fact that the damaged was not done during my rental period. They are now refusing to give me the cctv footage of when they checked the car with me. NEVER USE THEM AGAIN SCAMMERS!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CAROL - 22 February 2019
" Excellent service. "
" Bobby and Dereck were very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CRAIG - 20 February 2019
" Highly recommend green motion, very impressed "
" Very impressed. Great service. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MARC - 20 February 2019
" All good "
" Got a fantastic upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MARIA TERESA - 16 February 2019
" I never got the car, because the plane was late and as none to give the car to us, someone show up saying that I need to pay more 36,00 pounds and it took an hour for him to serve the people in front of me ,so in the end I took a taxi to my destination and I intent to take some kind of action on Monday when I arrive back home "
" The experience .ca was terrible in the voucher they say they were open until 5 pm and when I arrive there at 2pm was no one to give me the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by JOHN - 15 February 2019
" Seemed like Green motion were trying (and succeeding) at improving there service. "
" The staff were very thorough when the booking the car out, maybe a little too focused which was a slight worry, however the same checks were made when we returned and there were no issues. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PETER - 14 February 2019
" NO Comment "
" No Commentt "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KATHRYN - 12 February 2019
" As above u stole money from me under false information I paid u for insurance and then also had to pay the car company as well I had sent an email requesting a refund but u refused have not recommended u to anyone and will continue to tell people not to use your service "
" They were great your service was not U lied in your documentation I had to pay double insurance as they would not accept the one I had paid to u "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALEX - 12 February 2019
" Very good car ready when I arrived and on my return to airport the guys where waiting to get me back to the terminal all good "
" Very good the car was ready as soon as I arrived and the guys where organised the driver was ready when I arrived at term 1 all ve "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILLIP - 09 February 2019
" No complaints, but is a high spec Yaris really the equivalent of a Golf? "
" Great cars and prices; staff better than most. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 07 February 2019
" Great service "
" Great service,great car,great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 06 February 2019
" Apart from the extremely long wait for the Pick Up everything was fine "
" I had to wait 40 mins to be picked up on a freezing cold day "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HENRY - 30 January 2019
" The overall experience was hassle free and will continue to get my support "
" Fast quick efficient service I will always use when around the gatwick airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEOFFREY - 30 January 2019
" Worked fine, took add insurance from AE, but will have invalidated this as wife ended up as only driver on booking. So the extra expense was wasted, but noone's fault except ours "
" Very good, through no fault of theirs or yours Geoff was unable to drive. Booking quickly switched to me ( wife) for a fee of £35. Best we could hope for, all else went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 28 January 2019
" Booking a car was straightforward and very reasonable but as explained earlier Green Motion was far from helpful. I did not collect a car from you and therefore did not return one to you, did not receive a refund and as this ruined our plans for Christmas would definitely say I was totally dissatisfied with the service. "
" I was dissatisfied with your service because we were unable to get to the pick up point in time due to the fact our plane had been diverted to Heathrow instead of Gatwick ( airport had been closed because of drones) Knowing this I rang to advise you of the fact and to ask if I could pick the car up the following morning. I was told this was not possible (not very helpful, considering I had already paid for the hire and theoretically I was only asking to park it overnight at your premises instead of at my daughters house) I was then told that I would receive a full refund. This did not happen and Amex had to step in to recover the cash. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by DAPHNE - 28 January 2019
" Never again "
" I been rent a car with green motion for 2years. Even I pay on the website for good price,But every time I always pay a lot more before I got the car. This year will be my last time to work with this company. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PETER - 28 January 2019
" Nothing to add "
" This is the review I left on Trustpilot Last week, I collected a vehicle I had booked at Stansted airport. I advised the agent that I needed to return the vehicle earlier than expected to be informed that if this was to be before 6am, then I would have to take full insurance at a cost of GBP156 for 4 days! I hire cars regularly and have never come across such a blatant price gouging policy. Furthermore, the original car they were going to provide was not ready and so I was offered an alternate vehicle to avoid waiting. This vehicle was so low on fuel that a warning came up that there was not enough fuel to proceed! The vehicle was also not clean inside and had exterior damage. I regret that I shall not be using Green Motion again, at Stansted or elsewhere, and would caution others to beware if they want to avoid blatant price gouging. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ADAM - 26 January 2019
" Cheap, quick and efficient! "
" Great Staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by KEITH - 26 January 2019
" EXCELLENT "
" EXCELLENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KAREN - 26 January 2019
" Spot on.... "
" Friendly efficient staff, handled quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JOSIAH - 25 January 2019
" great customer service and good value for money "
" great customer service and good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART - 25 January 2019
" Easy and Efficient "
" Excellent service, just need to quicken up the check-in was about 6th in queue and took +30mins otherwise car was great, new, and no problems at check back. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HELEN - 25 January 2019
" The car itself was in good condition but I have one or two issues mainly with the valeting, which was a problem because it was dark when I arrived and I do not know the area. Firstly, the rear view mirror was filthy as was the inside of the front window. The headrests on the back seats had been left up and, on such a small car, made it difficult to see out the back window. However, my main issue was that I was given the car with enough fuel for only 6 miles. For someone who doesn't know the area, I found that an unacceptably small amount of fuel. I had driven off when I noticed and had I not looked at it I could have run out of fuel on the motorway. The very least I would have expected was to be warned of this and directed to the nearest petrol station! "
" The car itself was in good condition but I have one or two issues mainly with the valeting, which was a problem because it was dark when I arrived and I do not know the area. Firstly, the rear view mirror was filthy as was the inside of the front window. The headrests on the back seats had been left up and, on such a small car, made it difficult to see out the back window. However, my main issue was that I was given the car with enough fuel for only 6 miles. For someone who doesn't know the area, I found that an unacceptably small amount of fuel. I had driven off when I noticed and had I not looked at it I could have run out of fuel on the motorway. The very least I would have expected was to be warned of this and directed to the nearest petrol station! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LIVERPOOL, GB - Reviewed by BERNADETTE - 24 January 2019
" I would use again and recommend to friends "
" Very economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHERYL - 24 January 2019
" We booked through you so card to comment on no face to face interaction. "
" Fast, efficient and friendly. Also very helpful with a couple of questions I had, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 22 January 2019
" Very good experience. "
" Great staff, excellent prices, very nice cars. John Mundy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZEBUNNISA - 21 January 2019
" All the Team members at Green Motion Heathrow Airport are friendly and helpful, I have always received high standard of service. "
" I have received excellent service from the Team at Green Motion Heathrow Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 20 January 2019
" I will never use Green Motion again "
" They used the 'small print' to insist that I took out over £100 of additional insurance. They argued that because I did not have two proof of address that I was a risk and therefore they would not let me have a car without taking their insurance. I had passport, driving licence (and the noticed of penalties), bank statement but they wanted a utility bill. They would not let me have a car without the extra insurance. Their offices are a 10 min drive from the airport. The sale was also very pressured...he kept saying it was only an extra £12 and I could leave straight away...what I did not notice until I paid the bill was that it was £12 plus VAT extra per day! Tne insurance was nit even that good...there was still a £400 excess which I was told was the minimum charge for any damage whatsoever.On returning the vehicle I got the impression that the guy was looking for any minor blemish...looking at the surface from all angles to show any problems up in the light....on pick up no such detailed check was done. OK I did not have everything on me that was in the small print....but these are the first company that have ever demanded two prood of address. Either put this requirement clearly on the front page or remove this comonay form your list. I eventually paid over £150 for the renatl when I was exoecting £50. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SALLY - 20 January 2019
" Excellent customer service. Great price. Good communication. "
" Excellent customer service. Great car. Only tip: Shuttle bus is free but when you go from airport to car hire but there are no details showing its free and I paid. Apparently I should have told driver I was going to green motion to travel free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MAUREEN - 20 January 2019
" Definitely the nest hire company ive ever used. Lovely people and cars. Thank you "
" Excellent service. Very quick and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHILLIP - 19 January 2019
" Auto Europe consistently find best prices cars and allow changes to bookings. Graet Service. "
" Good value and good cars but pick up and drop off can take far too long. Make sure you factor this in. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 18 January 2019
" Counter staff are friendly. Both times I have used Green Motion I have been kept waiting at the counter for quite some time. One service agent goes off to lunch once another comes back. Please help the customers get there cars so they can get going before taking your breaks! "
" Counter staff are friendly. Both times I have used Green Motion I have been kept waiting at the counter for quite some time. One service agent goes off to lunch once another comes back. Please help the customers get there cars so they can get going before taking your breaks! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALISTAIR - 17 January 2019
" We walked away and didnt bother taking a car. Went to Europcar who were quick and efficient. Had a car with in minutes. Would not dream of going with autoeurope ever. "
" When picking up the car the staff were totally incompetent. Trying to get us to pay extra because THEY didnt have the car we booked. Trying to sell us tons of extras. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ALEX - 17 January 2019
" None "
" Great value place to hire a car. Don't forget to get a license check code, this isn't on the website but they will charge you if you don't have it! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by ROBERT - 17 January 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RAJA - 15 January 2019
" Overall it was a good experience in hiring the vehicle. The vehicle was good as expected. Except for the high insurance cost when bought directly from Green motion, every thing else was very good. "
" Overall it was a good experience in hiring the vehicle. The vehicle was good as expected. Except for the high insurance cost when bought directly from Green motion, every thing else was very good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIM - 15 January 2019
" TO AUTO-EUROPE: Your email confirmation of the booking clearly outlined what I needed to bring. This was the exact statement in your email: "Tips for a Smooth Car Hire Experience - You will need the following documents to pick up the car: a driving licence, passport, voucher and credit card. All the documents must be in the name of the main driver." It was ALL BUT a smooth car hire experience. I lost hours, had to pay extra and am dealing with admin weeks after the hire. I'd appreciate a gesture of goodwill from your end too as that email communication is NOT what's needed to pick up a car at your partner (green motion). "
" This is the complaint I sent to GREEN MOTION (they have now offered a partial refund): A RECOUNT OF THE INCIDENT: On Saturday the 22nd of December 2018, I went to pick-up my rental car at the Edgeware Road Green Motion location. The Auto Europe email instructed to bring the following: credit card, driving licence, passport & voucher. I showed all these documents on arrival, but the representative told me I can't get the car as I didn't bring two proofs of address, and that the only way to get the car (in the absence of these proofs of address) was to get FULL Green Motion insurance at GBP 256 for the rental period. I showed him the above email from Auto Europe and he said that it wasn't correct. I asked him to show me where it stated that I needed proof of address. He then pointed me to the fine print buried on Page 3 of the Auto Europe Voucher, which stated the following: "forms of proof of address must be hard copy (printed)". I told him I'm on Paperless Billing for all my utilities and logged-in to Thames Water (Water bill) to show this. I offered to go to a print shop nearby to print the two statements required. He refused and said the statements needed to be POSTED to me. This is NOT what the above requirement states. It says it must be a "hard copy (paper)," NOT that it needs to be posted. I asked how they would know if I would leave and print it myself and come back. They said they wouldn't accept it because they now knew I would do that. I asked how we could get passed this so I could take the car and get my family on our way to our Christmas destination. A colleague showed up and mentioned they only way was to pay PARTIAL insurance at GBP 208 for the rental period. This PARTIAL option was different than the initial "only" option to pay the "FULL" coverage, so it was clear to me there was no set "rule" for this but just a way for Green Motion to squeeze more money out of their customers. I also told them I already had purchased Auto Europe insurance, but they said that's not accepted in this case. I asked to speak to a manager to get this resolved. From that moment onwards, I dealt with Liton Shah. I told him the above story and asked for a resolution. He was very unprofessional and unpleasant to deal with, and not willing to help find a resolution. I even offered to log-in to ALL my online portals in front of him (Banking, Council tax, Scottish Power etc.) to show my address on there. He refused and said I could have created fake log-ins for all of them. At that stage I was already in there for 90 minutes and I needed to get on my way so I opted to pay the GBP 208 and dispute it later. He then didn't let me pay and accused me of not agreeing with the Ts&Cs and threatened to cancel the reservation instead. This was just absurd, I'm a customer, why am I not treated like one? He forced me to call Auto Europe and get them to tell him I agreed on the Ts&Cs. To be able to get the car and be on my way, I had no other option. After completing this I paid the forced insurance and 2 hours after walking in I could finally start my Christmas vacation. Overall, this was a very unpleasant experience and I was robbed of hundreds of pounds by being forced to buy insurance with no basis in their Ts&Cs that only require a "hard copy (paper)," NOT a posted copy. ------------------------- "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MATTHEW - 15 January 2019
" A Credit Card is required to hire the car. This is not clear enough when booking. Exorbitant fees for debit card users. Also note that the pickup location was completely wrong on the voucher. Only after 3 phone calls could I figure out what had happened. "
" A Credit Card is required to hire the car. This is not clear enough when booking. Exorbitant fees for debit card users. Also note that the pickup location was completely wrong on the voucher. Only after 3 phone calls could I figure out what had happened. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NIGEL - 13 January 2019
" Apart from Green Motion, everything was fine. "
" The day we arrived from Spain was on the last day of the Drone problems. As a result (and through no fault of ours) we arrived 20 mins after the 2 hour cutoff. 10 mins of this was waiting for the Green Motion shuttle to collect us and take us to their offsite depot. When we arrived at the office, we were told that the car we had booked was no longer available, but they could upgrade us at extra cost, we had no choice. No sympathy about the drone problems and I think they just saw it as an opportunity to claw more money off us. In my opinion, the booked car was still onsite and there was no evidence of people queuing for cars and guess that the car we had booked was probably still onsite! We were also told that the replacement car was a hybrid and we would save money on fuel....it was NOT a hybrid, so another excuse. I had texted from Spain before our flight to say we were likely to be delayed because of the drone problems, but this obviously meant nothing. Green Motion would NOT be my first choice in the future. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUTON, GB - Reviewed by ROMAIN - 13 January 2019
" See comments in previous section. "
" Charged £160 extra because I didn't have a proof of address. I wonder how tourists can provide a proof of address if they just want a car for a few days. We just arrived in the UK (Luton Airport) and were about to go and meet our estate agent (who had our lease). You could have just rang the estate agency for the proof of address. I was asked to fill a form including my job position and where I was going to go with the car. What do these have to do with renting a car? "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 13 January 2019
" Good experience "
" I know the staff are just doing their job, but Green Motion's terms and conditions expect you to jump through a number of hoops to get a car rental (we were told this is due to the insurance). They require two proofs of address that have been posted to your address in the last 3 months. A. They don't make this clear enough beforehand and B. In the paperless world we're in, this is becoming a harder requirement to achieve. In the end we had to go to our bank to sign and stamp a statement (luckily our bank was open on a Saturday but this isn't always the case). Dated requirements from a dated company. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by HEATON - 13 January 2019
" Not every one has a credit card, should have a better option if you only have a debit card "
" Not every one has a credit card, should have a better option if you only have a debit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by JOHNATHAN - 12 January 2019
" Very pleased with the overall service provided by Auto Europe and Green Motion at Birmingham International Airport. I have no reasons not to use them again. I'm planning to fly back to Birmingham in a few months, will certainly use them again! "
" I've used Green Motion a few times before and they have always provided a friendly and swift service when I arrive. Will certainly use them again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - 11 January 2019
" I was surprised and disappointed that my wife and I were charged five pounds each way for the bus service. That added 20 pounds to the cost of the rental, and this information wasn't clear on the price comparison site. It might have made an alternative provider cheaper. It would be good if price comparison sites like yours could factor this in. Europcar, Sixt etc at Heathrow use their own complimentary buses. Easirent there's a free hotel bus. Will avoid Green Motion in future unless it is 20 pounds cheaper than the next cheapest option. "
" I was surprised and disappointed that my wife and I were charged five pounds each way for the bus service. That added 20 pounds to the cost of the rental, and this information wasn't clear on the price comparison site. It might have made an alternative provider cheaper. It would be good if price comparison sites could factor this in. Europcar, Sixt etc at Heathrow use their own complimentary buses. Easirent there's a free hotel bus. Will avoid Green Motion in future unless it is 20 pounds cheaper than the next cheapest option. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZEBUNNISA - 10 January 2019
" I have had no problems with Team at Heathrow and have recommended Green Motion to friends and family. "
" Have always received excellent service from the Team at Heathrow. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MUJAID - 10 January 2019
" No more green motion "
" Car was dirty inside out, even though ivwas told car is inn the wash at collection. Car had so much damage looked like s personal car "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 3
LIVERPOOL, GB - Reviewed by LINZ - 10 January 2019
" Please give me the money back as I haven't used your service..it's not a fair deal "
" Very poor "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by ROBERT - 10 January 2019
" Awaitinga reply about my bad experience with Interrent "
" Green motion glasgow are always great...Having had 6 contracts in last 6 weeks do yu have a loyalty program? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MRS - 09 January 2019
" I have nothing against Auto Europe in principal...... i "
" I was given a car without a luggage tray. I picked it up at night, car has tinted windows. I advised by e-mail. No offer to rectify anomaly. On returning car, it was a case of 'the emperor with no clothes on'. A staff member who told me he was from Rumania pointed to the passenger side of car below the windows & said it was full of scratches. I can assure you that car was certainly not scratched. It was quite dusty & I told him to clean it cos I thought he was being facetious. After cleaning it, the pristine condition of car was obvious. He stood there staring. Eventually he said he had to check his computer. I asked him to call the police. Whilst he was away I made a video of whole car. He returned with a clipboard & said the car was ok & I should just sign. I saw he had marked the damage box with an X. Long story short, I told him I could not sign the false declaration. I also told him That had I damaged the car or had it been damaged in my contracted period, I had no problem whatsoever in taking responsibility. He said he would speak to his firm .... another man appeared after about 10 mins &!told me the shuttle was ready to take me to airport. My conclusion: this is an absolute disgrace. I don't know who or what this man represents in this firm but if this happened to me, it must be happening with others of your clientele too. I would be only too happy to assist in exposing such a practice. I might add too for the record: You advertise that cancel & amendments are free up to 48 hrs before contract day. Not so with this firm..... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by JOANNE - 09 January 2019
" See above "
" Very disappointing there was no interest in responding to request for items left in vehicle, leaving a sour taste and negating the positive experience of extra assistance getting to airport after shuttle was too full. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZOE - 09 January 2019
" No "
" I will never again book with Green Motion. They are fraudsters "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 09 January 2019
" I would never use either company again "
" Cowboys avoid at all costs "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by MEGAN - 08 January 2019
" Pretty good but disappointed with contracted miles changed at counter "
" Not happy with change of amount of miles at the counter! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROSE - 08 January 2019
" Very rude and unprofessional "
" I found the young lady on the desk extremely rude and unprofessional. If it was not for the manger who calmed things down I would have taken the matter further. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ZUBAIR - 08 January 2019
" Never use auto europe "
" Absolutely rubbish service. Not proper instructions were provided. Upon call I was transferred the call which no one answered. I will never use your service and will publicity on twitter where I got 1000 people following of your rubbish sevice "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by DAVID - 07 January 2019
" When i collected the car it had not been cleaned since being returned by the previous customer. "
" When i collected the car it had not been cleaned since being returned by the previous customer. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by LUKE - 07 January 2019
" I hope my compensation claim can be processed in due course as green motion are a terrible untrustworthy company "
" Fraudsters and con men "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTOPHER - 07 January 2019
" Not the greatest experience and would not recommend anyone to use your service. "
" Pressured into taking insurance. Person at the counter was not helpful at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSHUA - 07 January 2019
" Tried to charge me over £400 to add an additional 2 days which should have cost £40 very disappointed and wont be using auto europe again "
" Used green motion a lot. You get what you pay for. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by WILLIAM - 07 January 2019
" You can see my feedback in the above. I would very much appreciate a courtesy call from you to discuss my experience but I know these surveys are just processed by a machine so I do not expect to hear from you. I will be actively recommending that my friends and family do NOT use Auto Europe for car rental bookings. "
" My experience was appalling. The counter staff were extremely rude when I turned up at the counter. Thereafter they refused to accept what constitutes a hard copy of a bill for proof of address. When I left the counter to retrieve additional proof of address documents (my wife was bringing them from home) I returned 40 minutes later t the counter. The staff just said they had cancelled my order, without my authorisation, and it would cost £550 to rent a new smaller car. I received no notification of the cancellation and still have not. The staff were extremely rude and not willing to be reasonable. Needless to say we did not pay the additional fee and ended up having to get a train home on 23rd December at short notice at an additional cost of £185. This is on top of the £152 I had spend with your company in August for the car rental which they said I would not be entitled to as a refund. Needless to say I am absolutely shocked that a company can be so poor with their Customer Service but I have read the feedback online from other customers and it is all exclusively negative (a terrible google review score of 2.4). Unfortunately this reflects extremely badly on Auto Europe as I associate your company with Green Motion. Disgusting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LEE - 06 January 2019
" Excess insurance isn't worth buying at all, it doesn't cover anything the total cos doubled. I'll only book direct in the future too many hidden clauses with autoeurope. No recommendations from me extremely unhappy "
" Helpful in as much as telling us auto Europe excess insurance doesn't cover what we need and total cover only comes from green motion. Cost of car doubled would have been cheeped booking direct very unhappy "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELLEN - 06 January 2019
" Auto Europe must better vet its rental companies. I am sure you have had other feedback. The voucher must clearly state the correct address. I rented the car based on where I could pick it up from, and didn't intend to be running around trying to find the actual place to collect the car. "
" I arrived at City Airport, as per the booking and voucher but found out that they are at Albert Dock, not City Airport. If you fly in there, they'll pick you up otherwise you have to lug your cases back onto the DLR, after calling them to find out where they are, and try to find them. There was no address given, even when I phoned: 'we're just a few hundred meters away'. The staff at City Airport reported a lot of problem with Green Motion claiming to be at the airport, and having had unhappy customers complain to the airport. I arrived to a queue and was given a buzzer, with no indication of how long the wait might be. The issuing of buzzers indicates that a long wait is normal. I waited outside, it was really cold and there was only a bench for the first 3-4 customers. When my buzzer went off I went inside the office (a portacabin) and witnessed a terrible row going on with two separate clients who were clearly dissatisfied. The agent was red in the face from shouting, and was gesturing aggressively towards the female clients. I was upset to witness this. The agent asked the client why she bothered booking with them too. I was asked to fill out a form, which I did and presented my documents. The agent asked for proof of address, which isn't on the voucher list but I offered electronic versions. As most of my bills are now email. He refused that and said bluntly that I couldn't have my car. I offered the DVLA number too, which vouches for my address against my driving licence. This as rejected. No solution was offered but I heard from other clients that he could have helped. I was too distraught, cold and a little bit frightened to be honest. I left, and got a train to my destination, but the holiday was ruined by this whole scenario. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SIMON - 06 January 2019
" Very efficient and competitively priced service "
" I was over-charged for upgrade based on discussions at check-in - only realised this after having paid Vehicle was overdue a service (by 3000km) Otherwise no issues "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by FREDERICK - 06 January 2019
" Inside of windscreen dirty and petrol not full - which it should have been "
" Inside of windscreen dirty and petrol not full - which it should have been "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by ROBERT - 06 January 2019
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GIAN CARLO - 05 January 2019
" I will indeed reccomend to a friend to hiring from Auto Europe. "
" All went in accordance with a car hire contract supposed to be. Timing, the car and the in and out procedures. Having had in the past aq dreadful experience with a renowed car hire company I was a bit under control but all went well. I will definately hire again next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by UMID - 05 January 2019
" no comments. "
" Insurance that was offered by AutoEurope I was told by GreenMotion wouldn't work with them, so I had to buy £18 a day insurance, which was almost twice the cost of the car rent price itself. This is the second time AutoEurope is presenting incorrect information. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by CAROLE - 05 January 2019
" I would never use AutoEurope or Green Motion again. Horrendous customer service from Green Motion - we were over charged and inconvenienced because of management incompetence "
" It was a disaster from start to finish. We had to loose a day of hire because they had no staff to take our car on the day of drop off and threatened to take my deposit if I returned it at any other time which suited them. The manager was useless and offered no options he just left his abrupt counter staff to deal with the problem. It was an expensive mess "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BILL - 05 January 2019
" It was easy to book and at a great price "
" Nice car. The office is a little of the beaten track and they do not collect you from the airport ! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 04 January 2019
" I believe that I was miss sold car excess insurance cover that I took out when booking the car rental with Auto Europe. I normally take out seperate insurance to cover the excess on the car hire insurance. In this case I beleived I was being sold this type of excess cover, which turned out to be worthless. I ended up with a extra bill of 227 pounds which I had to pay to Green Motion to get the cover I needed. Normally I pay 50 pounds for the whole year. I wouldn't recommend Auto Europe based on this experience. "
" Everything went very smoothly. They tried very hard to resolve our dissatisfaction caused by Auto Europe miss selling us excess insurance cover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MORAYO - 04 January 2019
" Very stressful experience. I got more value and better experience from dealing with Enterprise directly. "
" Conflicting information between Green Motion and Auto Europe, a lot of hidden charges that made it cheaper to deal with more established dealers "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GEOFFREY - 03 January 2019
" Auto Europe is an efficient aggregator that gets me to the cheapest car for my category easily "
" counter staff always hustling customers on insurance with threats - creates bad vibe and takes a lot of time "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by STEVE - 03 January 2019
" I took out excess protection with Auto Europe which apparently was not acceptable to Green Motion and I had to take out a furhter excess waiver at adiitional cost. I would welcome a refund for the excess waiver. Please feel free to contact me should you wish to discuss. "
" 1. I waited 45 mins in the cold at the required bus stop for the shuttle to pick me up from the airport at the beginning of the hire. 2. It transpired that I was required to show my passport. All though it is listed in the Auto Europe confirmation email as being required, I had managed to make the booking without being asked if I had a passport. I was informed that without a passport I had to then pay an additional £92 in excess waiver fees to be able to take a car. 3. When checking back the car It took around 30 mins to be served and then a further 30 mins for the shuttle to depart back to the air port. If I hadn't arrived 2 hours early I would have missed my flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KEVIN - 03 January 2019
" Experience with Green motion was good. With your Auto Europe representative - very poor almost disgraceful in terms of customer service. As you know I rent cars regularly using Auto Europe without any problems in the past. However on this occasion, I had been scanning my license for record purposes and foolishly left it in the scanner so not with me. My wife had her license so no problem, she could drive. However Green motion asked me to phone Auto Europe to change the driver on the contract or they would need to charge me 120 GBP for my wife as a second driver. I spoke to a male representative who advised that he could not change the contract unless it was 48 hours before the collection time so all he could do was cancel the contract (and loose 236) and give me another one which would have been for a smaller car and at 600. I told him that I did rent regularly through Auto Europe and could he not do something. his comment - No it is not my fault that you were foolish enough to leave your license and I cannot help you - goodbye and have a nice day. I know that It was my fault not his, however having been in sales for 40+ years before my retirement, neither I or any of my staff would tell a customer he was foolish. If you can trace the call on 20 December around 10-30 to 11, maybe some customer service training is called for. "
" I have rented from Green Motion several times and have no problem with the company or their cars. Only recommendation is to carefully check the cars and mark even the smallest blemish as they charge for very small marks. Particularly if it is wet and then difficult to see some marks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAMES - 02 January 2019
" Overall good. "
" While there is sometimes a benefit to a different car and class from that which you reserved, I received a 7 seater (minibus) after selecting a standard 5 door automatic car. This did not feel a fair change to the reservation I had made and even after asking why I was receiving this I did not get a reasonable or acceptable answer. I would find it difficult to go with Green Motion following this, particularly having experienced several good rentals with other companies. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LONDON, GB - Reviewed by THOMAS - 02 January 2019
" satisfactory "
" Zero response by phone. Hard pushed up-sell, exorbitant charges for child seats, and lack of clear information on vehicles sizes. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by ELAINE - 02 January 2019
" Excellent and rapid service,convenient location. Great staff! Overall very satisfied. "
" Excellent service and car. Only complaint is that I ordered a manual and was initially given an automatic. The counter staff dealt with it rapidly and efficiently, only manual car available had just come in and had damage to front bumper. Phoned and sent photos and all dealt with very well. The car was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by BETHAN - 02 January 2019
" No problems. "
" I was a bit worried by reviews I'd read online but I went with Green Motion as it was the cheapest option. I had no problems, the service was great and the car was lovely. Had to wait a bit for the shuttle at the airport but I think that's just because it was a busy time (Christmas). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 01 January 2019
" Totally disgusted ,feeling totally ripped off for a car hire costing £400 "
" Disgusted after booking online and paying £203 online then to find out the car size offered was no good also having to pay extra £201 for insurance .the manager was disgusting smoker who's breathe was disgusting unprofessional. Total was over £400 for a mini countryman not suitable also no car which was booked in OCTOBER absolutely disgusted with charge and service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by NIHAD - 31 December 2018
" Very bad "
" I'm on happy with the car hire Green motion because the charge £180 extra. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ROGER - 31 December 2018
" Web site was easy to use and prices were competitive. Information was quickly communicated. "
" Whilst the staff and pickup were good I regret that having booked a VW Polo I was presented with a Toyota Algo which is a much smaller car and could barely get our suitcase and two cabin bags in the car. Fortunately there were only two of us in the car When I complained they apologised but said they had no other cars. Regrettable having booked several weeks in advance. Whilst the counter staff were polite they were let down by the company, which I feel failed to honour their contract by suppling the appropriate vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 2
GLASGOW, GB - Reviewed by BRIAN - 30 December 2018
" Would certainly use again. "
" Need to be more specific re pick up point at Glasgow Airport other than that very good service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARIA KATHLEEN - 30 December 2018
" awful experience terrible counter staff very unhelpful.. booked on line and did not get a hire car "
" the hire did not go ahead. They would not issue car because I had a visa card and no credit card. Also they wanted #1000 demage deposit. I paid for this but did not get a car. I am waiting for a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by FRANCO - 29 December 2018
" As if you Cear "
" Let me down "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ROSIE - 29 December 2018
" I am appalled at the service and attitude of your staff. I will never use you again! "
" The overall process was flawed. It took too long for us to get the car and after that we got given a different car than we booked. This was not good as I have Autism and can only drive one type of car. The counter staff were not helpful and I'm sure that I heard them laughing at my condition once I was walking out the door. I have over 150k followers on twitter and Instagram so I will make my comments public to everyone because of this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
LONDON, GB - Reviewed by BARRY - 29 December 2018
" Took out the unlimited mileage option but did not need it as l did not exceed the allowed mileage . Do l get a refund as it was expensive? "
" Collection and drop off was swift , no hitches. Took out the unlimited mileage option but did not need it as l did not exceed the allowed mileage . Do l get a refund as it was expensive? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSMIT - 28 December 2018
" Very straightforward and easy hire process. "
" Hire vehicle could have been cleaned before handing over to us, counter staff did seem to value customer's time not friendly or professional. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by GEOFFREY - 27 December 2018
" See above "
" They took half an hour to answer the phone when I arrived at the airport and a further half hour to send a shuttle to pick me up. The car itself was fine. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PAUL - 25 December 2018
" More miles in the deal would have been helpful, I felt rather restricted by the low mileage allowance. "
" More miles in the deal would have been helpful, I felt rather restricted by the low mileage allowance. All counterstaff and handover guys' interaction was great. Car was good quality too + free upgrade. Highly recommended and would use again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by IAN - 24 December 2018
" Web site easy to use and offering very competitively priced deals "
" All very smooth and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - 23 December 2018
" Very simple to use with a good range and good prices "
" Overall very helpful and went above expectations regarding the quality of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by AMAR - 23 December 2018
" As above. If action is taken and my complaint resolved, I'll be satisfied. "
" When taking the vehicle, I made the staff aware that my flight left st 6am upon returning and I'd need to leave the vehicle with them for 430am. I was told that staff at the motel next door would take the vehicle and transport me to the airport. When I arrived to return the vehicle, the driver would not transport me to the terminal for 30 minutes which would have meant me risking missing my flight. I had to walk around a mile in the pouring rain. When I emailed green motion to complain, they said the airport shuttle was "an act of kindness" and subject to availability. Absolute nonsense. Diabolical service. Wouldn't recommend them and would be weary of booking through auto Europe if this complaint is not resolved to my full satisfaction. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by STEPHEN - 23 December 2018
" The car was new so no complaints there. There was a little confusion about collection for the vehicle which left us walking around looking for the pick-up point (this could be solved with a map providing directions. On collection the car was very low on fuel, so had to be fueled straight away. Staff were friendly and helpful and due to darkness the car was not checked over with them on collection or return. I would consider using Green Motion again in the future. "
" Could have been 10 out of 10 except for the confusion about the initial pick-up. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MUJAID - 23 December 2018
" Good site good prices "
" They are cheap but onbreturn they are like hyenas go over each panel including roof like they are looking for fingerprints "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JANYCE - 22 December 2018
" It was all very good despite the rain, buti didnt get a copy of my return sheet. I did mention the time was wrong on the return , so i hope it was changed. Would definitely use again. "
" Very good, 2nd time i have used them. Credit card excess huge though . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 22 December 2018
" My trepidation on picking up the car turned to relief when I returned it unblemished. "
" Pressurized and intimidating at pick up to frighten customers into paying exhorbitant additional insurances. Also very costly handling fees in the event of any fault with the returned vehicle, no matter how small. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by SARAH - 22 December 2018
" Auto Europe were helpful during the above situation, and were able to secure me with another vehicle through Alamo, although the rice was way higher than my original booking. Please ensure I am fully refunded for the original booking "
" Arrived at Green Motion to collect my car, only to be told that the 2 credit cards I had with me were not able to be used. Stuck without a car and had to return to Gatwick to hire another car, nearly 4 times more expensive. I trust I will be refunded by Green Motion/Auto Europe for this fiasco "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHRIS - 22 December 2018
" As per previous comment "
" There are so many things that went wrong and I've already wasted too much time on this company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PRAVINKUMARMR - 21 December 2018
" Ok "
" Satisfy "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DEREK - 21 December 2018
" Even if you are busy, when handing the car over everyone needs individual attention ie to look around the car, check fuel, how to remove fuel cap etc. this didn't happen so left underwhelmed! "
" Booking - no problem, first counter staff very good. However the lady in the outside hut seemed a bit of a lunatic, undermining the other staff leaving all people who where waiting for a car to look at each other in disbelief ! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by WILLIAM - 21 December 2018
" Undamaged car would have been nice and lay off hard sell "
" Cut back on hard sell of extras "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by DEN - 20 December 2018
" it was as expected and the staff were pleasant and friendly "
" friendly and efficient - no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 20 December 2018
" Auto europe need to consider their relationship with this company "
" When I went to pick up the car it was not ready despite us being 1 hour late due to Lae flight arrival. They then offered me a larger car immediately which they suggested I paid for!! ON dripping off the car, it was dark early morning and the sign to Novotel and Green Motonova drop off is not lit up and very hard to find... very stressful all round. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by MARK - 20 December 2018
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABDUL WASAY - 20 December 2018
" I didn't use the voucher because of limited mileage which was not very visible at the time of booking. I requested to roll forward my voucher or refund it but it was not accepted either. "
" I didn't use the voucher because of limited mileage which was not very visible at the time of booking. I requested to roll forward my voucher or refund it but it was not accepted either. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JERMAIN - 20 December 2018
" Very poor customer service. Poor location poor service period better off using zip car or Europe car. "
" I booked the vehicle. Then contacted the customer service number to confirm exactly what's needed only to arrive with the relevant information and be told my card wasn't valid for the rental although it were the card I used for payment. A waste of time was unable to take rental and lost my payment. Definitely will not use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JAMES - 19 December 2018
" Handy search tool that ensures best price. "
" Great team that worked well to get the car handed over quickly, even suggested an upgrade that would save money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 19 December 2018
" When booking with Greenmotion and showing a collection time outside of their office hours the charge of £36 should be made clear before confirming the booking! "
" I had a problem with a charge of £36 for "late" pick up after 9.00pm! Despite my ringing for collection at 8.45 - after complaing this charge was reveresed a week later I disupted some minor damage upon returning the vehicle yet was immediately charged £160 with no discussion - I am still in disute with Greenmotion "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by KATHRINA - 19 December 2018
" Smooth booking. "
" Worst experience ever. Upon returning the car the staff pointed out 2 scratches barely visible. The staff immediately pointed out the scratches at the particular area as if he knew where it was. And charging £570 for the so called damage. I definitely have regrated hiring with green motion and will never recommend this car hire to anybody. They are ripping off innocent people. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ZAIRI - 19 December 2018
" Booking process was handy. "
" Green Motion claimed I had caused new damages on the car which were two very superficial line on the right front fender and on a tailgate. The staff had to rubbed off the dirt to show me the scratch giving away the lies. They want to charge me £617 for it, I disputed it. Never before I experience this on the past. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by SAJEEV - 19 December 2018
" Apart from the missed damage, which was resolved, all was good "
" On collection at night, I was told car was perfect. When I looked at the car it had a broken headlamp and damaged bumper, which I reported to the staff member at the desk, he took photos and said it would be recorded. So at least that issue was resolved. I am glad I noticed it otherwise I might have been charged for something I did not do! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LONDON, GB - Reviewed by LUKE - 18 December 2018
" Very little contact, but happy with them "
" Very happy. The staff were all so friendly. But would be useful if they could take cash. I do understand why it's safer that they don't. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by DANIEL - 18 December 2018
" Hidden cost of using debit card. "
" No mention on website of additional cost for using debit card if do not have credit card - cost additional £100. If had known this, would have used someone else. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
GLASGOW, GB - Reviewed by MARGARET - 18 December 2018
" No hassle experience "
" Friendly and efficient service. Good cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 17 December 2018
" No comments "
" No comments. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 15 December 2018
" n/a "
" n/a "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MICHAEL - 15 December 2018
" See 3 "
" Although having paid extra insurance to auto europe and having my own comprehensive car hire insurance, the extremely arrogant green motion staff member insisted that I pay further insurance to them, claiming that the car would not be insured otherwise, and refusing to let us take the car unless we paid this extra and unnecessary insurance!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JEANETTE - 14 December 2018
" Very efficient service "
" I was charged nearly £300 for damage that I did not do to the vehicle. After contacting green motion customer services, my card was credited with the full amount. I will never hire a car from this fraudulent company again. Their operation is dishonest and deceitful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GARETH - 14 December 2018
" ....... ... "
" They asked me to check my own car and teh when I returned it they charged me for damage that I did not do. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ARLENE - 14 December 2018
" As I said above, my booked car was given away and the staff refused to give me a similar car, of which there were hundreds standing around the yard as it was in the middle of the winter, and they said their policy was only to upgrade, not downgrade. So I was forced to pay more than three times the amount I had originally paid when I booked the car months in advance. I phoned and explained to the Auto Europe person what had happened and she was extremely patronising and didn't care at all. The behaviour of your company and Green Motion is shocking and I am telling everybody I know. As a part time expat, I know many people who rent cars regularly throughout the year and we are all spreading the word about your treatment of customers, and also writing really bad reviews on social media. "
" I will never ever use them again. I was late, which is something that happens a lot when you fly, and they had given my car away and forced me to upgrade to a car more that three times what I had originally paid for my booked car. It is a scam they are famous for, just read the tripadvisor reviews. I am disgusted at their behaviour, and at you for recommending them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARK - 14 December 2018
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALEXANDER HUGH - 14 December 2018
" Same issue, you need to have better clarity on the insurance situation. I would recommend your site only to people who are already aware of potential insurance policy differences and have factored this into your prices. "
" When I arrived, I was told that I would have to buy additional insurance or have a unlimited liability. There is no mention of this on the voucher I received from auto Europe which indicated a liability limited at about gbp 1200. This made the cost significantly greater and makes a mockery of auto Europe as a price compare website. I pointed out this was not in the voucher, they stated this is there only available contract. Should be shown on your voucher more detail of their insurance policy. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by INJELA - 13 December 2018
" No transparency of charges "
" Lots of hidden charges which weren't explained to me before. Although I bought insurance online from auto Europe they made me buy again. Everyone should think twice before trusting these liars "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GEORGE - 13 December 2018
" Definitely hire from you again "
" First class service and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by STUART - 13 December 2018
" Brand new cars friendly helpful staff very good price and a easy stress free way of travelling "
" Could do with more signs and directions in Birmingham airport but otherwise no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JEFFREY - 13 December 2018
" Comments as above "
" Rented several times with Green Motion always pleased with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by BRIAN - 13 December 2018
" As above "
" We found your staff extremely helpful especially Sasha who did her job in a friendly and efficient way. The shuttle service from the airport worked very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by MARIA - 13 December 2018
" Can't beat customer service, excellent "
" Brilliant, efficient polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNTH - 13 December 2018
" I've used autoeurope in the past and been satisfied. But disappointed this time. "
" Too much admin and then went out of their way to find a small scratch (less than 1 cm) on an allow wheel to charge me for. Won't be using Green Motion again. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by ROBERT - 13 December 2018
" See above Will recommend using Green Motion but NOT Interrent "
" Green Motion are excellent This rental was a recovery from a disastrous attempt to use Interrent who had a sneaky catch in the contract to make experienced drivers pay for under 25 ins excess This is a scam damaging the good name of Auto Europe from which I have rented in UK for over 25 years Get rid of this joke and preserve the good name of Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LACHLAN - 13 December 2018
" Easy process. "
" They were the best company we have dealt with so far. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARTIN - 12 December 2018
" good "
" slow service, always trying to trick "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PRADEEP - 12 December 2018
" It was easy to find the deal online. "
" Finger crossed nothing bad has happened to face the reality check of the car rental. So, right now the experience has been good.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KIMBERLEY - 11 December 2018
" Great "
" I was pleasantly surprised with the overall service. It did take a considerable time for me to actually hire the car.. the system was down, then it rejected my paperwork.. then after 3 guys came over suddenly it worked...? I got to the parking lot and the guy assumed I was there with an older gentleman (I'm a female in my mid-twenties travelling alone) and was then surprised when I was still there and still wanted a car.. it was quite odd. However the car was brilliant; the drop-off was lovely and overall I was satisfied. I just think the check-in process needs some refinement. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 10 December 2018
" AutoEurope is an efficient and easy to use reservation service.... "
" Car received was not what I ordered (I was given an SUV but booked and wanted a small car). Car had unmarked bodywork damage on pickup... this is very suspicious as presumable I would have been charged for that damage if I hadn't spotted it prior to departing. Vehicle broke down on second day and recovery service required. AA advised that it needed replacing. I had to drive back to the airport to return it and get a replacement. I believe it should have been Green Motions responsibility to deliver a serviceable vehicle to me rather than the customer having to waste time driving back to the airport for a replacement (from both a customer service and safety perspective). "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANTONIO - 10 December 2018
" New car, efficient and friendly staff. Everything went in the best way. "
" I already knew this agency and I felt good as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 08 December 2018
" Overall the experience is good "
" I have rented a number of cars over the last couple of months mostly with the Heathrow Branch, I have found the staff to be helpful, friendly and very efficient in processing my reservation. So far so good - thanks to everyone "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHN - 07 December 2018
" we will use you again. One thing I did not like is your emails after we have booked advising us we can save more money if we take up your sale! "
" I have used Green motion before from Gatwick and Bristol and am aware that there are disadvantages when using off airport rentals. At Stansted it is a 15 minutes bus ride away and 30 minutes between buses. can be a long time to wait when you have just missed the bus! There is no shelter to inspect the vehicle and no good lighting. The car we had this time whilst new was not good, very underpowered and noisy and I would classify the brakes as dangerous. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL - 07 December 2018
" Easy to navigate website and great prices too "
" Thank you for an easy stress free experience. Will definitely book again soon. Cannot recommend highly enough "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NICHOLAS - 06 December 2018
" A total rip off. Never again if you continue to use green motion. Just there there to abuse customers. "
" A total rip off company. Find damage to vehicle instantly on return even in the dark. How you can be associated with such a company is beyond me. Never again if you use green motion. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by IAN - 06 December 2018
" Auto Europe found us the best deal. "
" Great price but not the friendliest. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ALEXANDER - 06 December 2018
" Very satisfied "
" Totally hassle free. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ATANAS - 06 December 2018
" Great experience "
" Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PETROS - 06 December 2018
" U cancelled my car and u didn't gave me my money back "
" I couldn't find the car and u cancelled my car in hours "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by KENNETH - 05 December 2018
" See above "
" Got charged 40.00 late pick up. Called office repeatedly at 9.45 pm from airport terminal.no answer . Piched up car and was given keys in dark as attendant was wanting to get away with his female colleague/ girlfriend d. Asked if any known damage said didn't know if was it wud be on computer then left me. On return charged 160.00 for a cuff on a wheel rim I know wasn't me. A total and utter rip off. Never hire here again. I was working in the local hospital and heping local people and was out of pocket for over 200.00. Never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PAUL - 05 December 2018
" Quality "
" Quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ENES - 03 December 2018
" both company worker was unexperienced "
" rented a car online and arrived late .and staff explained in a rude way that i arrived later than 4 hour that I can get the car according to terms and conditions . When I booked it online there was no terms and conditions came up and no reminder of text message .overall been charged for the rental which i have no used.it was a small amount is no matter however dissapointed .will no recommend to anyone spoke customer service as well she was rude .answer was "you rented car but you was not on time "that means any accidentlyy your late you get charged but no reminder or anything easy money but lost a customer . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LACKY - 03 December 2018
" I had forgotton a few documents at home and one of the members of staff had changed the date for me to pick up the vehicle. Very helpful. Thank you. "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DIANE - 03 December 2018
" Overall good. "
" It is 7-10 working days after the car has been returned before the excess deposit is unblocked on the customer credit card. This seems a long time for a simple process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LYNDA - 02 December 2018
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by SIMON - 02 December 2018
" This booking replaced a previous one that went very wrong (for no fault of my own) - still waiting for a refund. "
" Offered a good upgrade (to a Mercedes) at a reasonable price - enjoyed the 10 day hire! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by STEVEN - 02 December 2018
" Brilliant service from the lads on the desk. "
" Brilliant service from the lads on the desk and the Kia Nero auto hybrid is a great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by STEPHEN - 01 December 2018
" Bar "
" Foo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BRIAN - 01 December 2018
" only negative was high cost of additional driver "
" no problems "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PANAGIOTIS - 30 November 2018
" n/a "
" Everything great! The only downside that you have to take the shuttle bus from Heathrow. But Green Motion's prices justify the effort! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLAIRE - 30 November 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LINDA - 30 November 2018
" Polite and efficient staff "
" Polite and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 30 November 2018
" Please remove copy HolidayAutos and similar comparison sites and remove GreenMotion from your comparison site. "
" Pleasant staff, but I was charged £900 for tiny scratch in the clear-coat that was not visible when standing up, and could only be seen when bending down right next to the wheel arch. A £10 wax would remove any trace. My insurer has covered the cost but they have now added a condition that they won't cover charges from GreenMotion rental for any customer. GreenMotion have also now been banned from several other insurers as well as HolidayAutos.co.uk and several other comparison sites. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by CHRISTINE - 29 November 2018
" Pick up & drop off handled professionally by staff-my only issue was the requirement of my NI number "
" Friendly helpful staff-although it would be helpful to advise patrons to bring national Insurance number "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ROBERT - 29 November 2018
" See above "
" This was cancelled in good time UK4650332 was the first contract I used Green Motion was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ELAZAR - 29 November 2018
" Nice and clean car. Experience was smooth and great. "
" The renting itself was very good. The real downside is that the rental office is far from the airport and it's impossible to return car out of office ours because there is no key box or shuttle from/to airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TOM - 29 November 2018
" No bad experience with auto Europe rental website. Would recommend "
" I previously paid for a standalone excess insurance policy, covering an damage excess of more than £5000, however the office worker at green motion made me purchase additional insurance with them costing £75+ which I am not happy about as I believe I have been mis-sold insurance that I did not need or want. I am going to complain to the ombudsman about this "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by IAN - 28 November 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LONDON, GB - Reviewed by GRAHAM ANTHONY - 28 November 2018
" we upgraded and took the extra insurance which made everything very easy "
" very helpful and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ALISON - 27 November 2018
" See 3 "
" Shuttle never arrived. V unhelpful when called for help. Need clearer instructions how to get from airport to place. Other people in queue had same problem. Poor and slow counter service despite advising in hurry. Scaring people into taking insurance. Damage on car not recorded properly. No fuel in car and didn't know area. Should be signs from car hire to nearest station. V stressful. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LIVERPOOL, GB - Reviewed by MOIRA - 27 November 2018
" Have used Auto Europe and green Motion before and consider they are value for money but the fuel policy means that you usually pay a bit mor e as it is sometimes impossible to leave it with the same amount of fuel. Much better to be full to full. "
" I do not like their fuel policy, I picked up the car with only a quarter full tank, obviously handed it back with more in tank, feel I will consider this next time I book a car. Also, if I pick up a car late at night, I want to know there is sufficient fuel to get me to my destination. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL - 25 November 2018
" Can't fault it "
" Very pleasant people,. probably underpaid and not local : ie used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOMINIEK - 25 November 2018
" green motion needs to be more honest "
" We had to pay £20 overall to go to their office and on return back to the airport. We were told this money would be refunded but after emailing green motion the receipts from the bus they never got back to us. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by PAUL - 25 November 2018
" Good but too far from terminal "
" Exvellent service. Especially Nathan who was extremely helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by OWEN - 24 November 2018
" Not good - read above "
" From the beginning, it was clear that Green Motions prices were too good to be true. We were given a mileage cap, early drop off fee, insurance deposit (despite paying extra for insurance on booking) and this was truely a poor start. When we dropped it off early the guy said he would only charge us £36 (as mentioned before) rather than £72 which he seemed to have made up to make himself sound like he was doing us a favour. NEVER AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GEOFFREY - 22 November 2018
" Very disappointed with having to wait over an hour. "
" Had to wait ages to pick up our car. We had booked a small, petrol, manual car but ended up with a large, automatic, diese! This was okay as my husband was driving but if it had have been me I would have struggled. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by STEPHEN LEW - 22 November 2018
" A great company Excellent communication throughout . Highly recommended "
" Excellent customer service Very competitive price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 21 November 2018
" Trying to contact auto Europe on at Saturday morning at 8 o'clock proved to be difficult. Also greeeln motion do not recognise your extra insurance so I had to buy more coding£35 "
" Polite, got a better vehicle to w what I had booked "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by RONALD - 21 November 2018
" Open and honest staff very good car free upgrade with Sat Nav very close to the Airport "
" Very happy with Green Motion "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by ZAKARIAS - 21 November 2018
" I am very disappointed. I had a budget for booking the car based on auto Europe website as 25 GBP for 2 days including full insurance. It was surprising even if I had an insurance coverage signed with auto Europe the green motion had to charge me again. So finally I had to pay insurance twice. "
" Lady @ the counter tried to be flexible which I appreciate. However it was surprising even if I had an insurance coverage signed with auto Europe she had to charge me again. So finally I had to pay insurance twice. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by AHSAN - 20 November 2018
" Very bad "
" Very poor "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GZIM - 20 November 2018
" Hire price looked cheap until the fraud kicked in whdn I returned the car. Horrible behaviour from staff who charged for non existant damages. I was fully insured and I filled out the form. I was told that the excess fee will be paid into my account within 5 working days bug it has not been paid. I contacted car hire refunds but they don't respond. I contacted autoeurope they tefuse to help. "
" in the first instance they looked fraudsters and I regret handng them my passport l, credit card and driving license. The form I filled asked for drivers license code or national insurance number. The nationa insurance number can be used to log into DVLA's website to check driving records and they should not be asking for it but for the temporary code only. When I returned the car rhey were very rude and they charged £376.20 from the deposit for damages not done by me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by REHAN - 19 November 2018
" Shouldn't have companies like green motion on list "
" Very slow customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by LLOYD - 18 November 2018
" Very happy with your end. A customer service rep helped me between booking and the rental. I am awaiting further confirmation of the price of replacing the wheel. I would suspect that this will be through you, as the rep at green motion notes my telephone number incorrectly. The email for the client is your email address. "
" The car I was given was covered in damage. Using their self checkout system I needed just under two hours to photograph and document 22 different photos of damage. The car was dirty both inside and out. I had a slow puncture, the nail was probably in the tyre before we left the car park. How is a customer able to check for this type of damage without removing the wheels or putting the car on jacks? Had the puncture repaired at my own cost under instruction from green motion. When giving the car back I was informed that I will have to pay for a replacement tyre £400. I sort of guessed that this company is unscrupulous with their incredibly low rates. You have to make your money somewhere I suppose. 6am booked return, I was not finished until 06.23 a little tight for an 8 am flight. Location off airport. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
LUTON, GB - Reviewed by (SIMON) SHIMON ZOHAR - 17 November 2018
" Though I returned the car to Luton Branch without any fault to the car or its rental terms, I haven't recieved as of now any confirmation from the branch as of now. I did send them an Email about it on 15/11/18 as well as phoned them twice and was promised that a reply confimation would be sent to my Email without delay, but to no outcome. Can you please assist in this matter?! Thanks. "
" Though I returned the car to Luton Branch without any fault to the car or its rental terms, I haven't recieved as of now any confirmation from the branch as of now. I did send them an Email about it on 15/11/18 as well as phoned them twice and was promised that a reply confimation would be sent to my Email without delay, but to no outcome. Can you please assist in this matter?! Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JASON - 17 November 2018
" They never gave me my car they said my license was fake so I went too Arnold clarke an rented one there instead "
" They would not give me the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by FRANCESCO - 16 November 2018
" Good price, good service, had no problems with the rental "
" Good price, good service, had no problems with the rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 16 November 2018
" I am extremely pleased with the booking...the website is easy to maneuver through - excellent. "
" Although fairly smooth, there was a query with a mark on one of the hubcaps but this was quickly resolved by photos I provided that showed the mark when I picked up the vehicle. Overall I am very satisfied so far with the service and the cars are usually new and very comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARIE - 16 November 2018
" Easy to book, good rates "
" Pleasant staff, only two minutes away so no waiting for shuttle, quick pick up & drop off. Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 15 November 2018
" I rented a car "
" I rented a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARBARA - 14 November 2018
" Upsetting. There is no signage to show where the Green Motion cars are parked at the far end of the car park. There is signage by the cabin only. If the only person on duty could not have locked the office for a few minutes to show me where to go then there should always be 2 people on duty and a copy of the map given to the client "
" When collecting car at 11.40pm there was only 1member of staff on duty and I had to wander round a large hotel car park in the dark with only a brief glimpse of the car park map by myself. When I could not locate the car I returned to the office to find it shut and had to find my own way to my destination and return the next day to collect the car when 3 very helpful members of staff were on duty. If I had been given a copy of the map I am sure I would have found the car but it is not acceptable to expect a single woman to have to look in the dark for the car at midnight, especially as I am 75 years old "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BRYAN - 14 November 2018
" Great service, polite and friendly "
" Very effecient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by NICOLA - 14 November 2018
" Overall good apart from the holding deposit! "
" The only thing negative is they reserved £1200 on my credit card.... which takes a month to release, ridiculous amount to take as a holding deposit! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAYNE - 13 November 2018
" the car I had booked with auto europe was not available. I feel the insurance excess waiver was not fully explained prior to purchase "
" The car that I had requested ie Golf automatic , they did not have and wanted to give me an estate car instead. I explained that I had specifically ordered a small car they then offered me a manual car, I specifically wanted an automatic car. They then attempted to sell me the excess waiver , I stated that I had already purchased it they said that this was no good. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOSIAS - 13 November 2018
" If you use green motion I wont use you. "
" I spent about £90 on the initial car hire. The tire blew whilst hiring the car - no repair kit in car, so I had to spend about £90 getting a new tire and for a day and a half I couldnt use the car. Not the Green Motion's fault - I grant that, just my bad luck. However when returning the vehicle there was a 'scratch' on the one wheel that wasn't scratched - and i was charged £160 for the damage. Incidentally something that happened the last time I hired a car from Green Motion I understand genuine damage should be paid for, but I this is the only company that is so expensive and meticulous about the tiniest of scratches...scratches whish must be considered genuine wear and tear on a car, and which are so small as to be unoticable. I believe this is a scam, made all the more iritating since the Green Motion got a new wheel out of me as well as having a fuller tank returned to them than I recieved. I belive this company to be corrupt and will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by HARISH - 13 November 2018
" I had been forced to buy extra insurance. Even after buying insurance my liability stayed the same as 1205 GBP. I need an answer from Autoeurope or Green motion to answer me that what did I get out of by paying extra 75 GBP. "
" I had been forced to buy extra insurance. Even after buying insurance my liability stayed the same as 1205 GBP. I need an answer from Autoeurope or Green motion to answer me that what did I get out of by paying extra 75 GBP. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LONDON, GB - Reviewed by DEBORAH SIOK H - 11 November 2018
" I collected the car at night and was given to the next morning to check the vehicle. I found a three inch nail in the rear passenger tyre and was told I had to pay for this. I had to get the car in to National Tyres that morning and paid just under hundred pounds. I will not be reimbursed. Moral of the story: check the car before you leave the compound even if it is dark. "
" The Gatwick pickup and drop off point is extremely well hidden! In the dark it is near impossible to find. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREGORIO - 11 November 2018
" As above. Thank you again. "
" A very nice rental experience, beautifully presented car at a fantastic price! Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JULIAN - 11 November 2018
" Overall a great experience. Would definitely use Green motion again. Would happily choose them over and above local competitors if their prices are comparable ( ie, would happily pay more for a Green motion rental than easirent for example - though obviously not too much more ) :-) "
" The lady who processed my on hire paperwork was exceptionally helpful and good natured. Her assistance made the experience stress free and straightforward. Exemplary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 10 November 2018
" Green motion are crooks - there staff will not even give you their name. Why promote them? I wish I had read the reviews on trip adviser prior to the hire. My experience seems normal. "
" These people are crooks. Their price is very competitive but if you don't upgrade to their insurance (far more than the cost of the hire) then they bill you for non existant damage. I have hired dozens cars all over the world and the biggest rip off merchants are in my own city. You should end your partnership with this firm to avoid reputational damage. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by DANIEL - 10 November 2018
" Very poor - see earlier comments. "
" I reserved the car online with an American Express but then Greenmotion wouldn't accept the same card at the counter. I did not wish to pay with MasterCard or Visa. They pointed to small print on page four of the agreement, which is ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by EMILINE - 09 November 2018
" Horrible experience. "
" It took a full hour trying to get a suitable child seat. 4 different seats later and had to accept the dirty seat with twisted straps as it was their last one. The first seat I was given the buckles wouldn't fasten and smelled of vomit. The second one for a bigger child despite me telling the staff what size I needed, the woman just kept telling me 'she dosent know anything about car seats'. Not the kind of answer I was looking for. Surely they rent car seats out every day the staff should know the basics. The third seat I couldn't get it securely fastened to the car it seemed to be missing a buckle. Also the fuel policy, the car was empty, petrol light flashing and beeping. Lucky to have made it to the petrol station. Also despite me paying for excess insurance with auto Europe, I was informed at the green motion desk it wouldn't cover the excess of anything happened. Is this true? "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by RICHARD - 08 November 2018
" . "
" . "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KEVYN - 08 November 2018
" As above. "
" Only disappoint, £200 pounds holding, and the £5 charge for the shuttle where you advertise inclusive. I trust both the charges are refunded promptly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALI - 08 November 2018
" I found a better quote on auto Europe after I had reserved so I just modified my reservation. Extremely pleased. Thank you! "
" Better than expected! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KOSMAS - 07 November 2018
" Auto Europe never let me down "
" No matter that I saw the bad reviews on the we, I decided to rent a car from Green Motion, It was really bad experience "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by LOUISE - 07 November 2018
" I couldn't rent the car in the end because of the high deposit and my credit card wouldn´t go through "
" I couldn't rent the car in the end because of the high deposit and my credit card wouldn´t go through "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by MARK - 07 November 2018
" Very easy to use. I have used them a lot in the past with no problems. "
" Quick and easy check in. I was the only customer there. I was given an upgrade. A brand new Kia Sportage!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GUY - 07 November 2018
" Online system was easy and good to use "
" They tried to sell me mileage. Did I had limited mileage, which I did not. But said I'd have to pay to upgrade then claim it back. I stood my ground and they gave me the unlimited mileage "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by NELSON - 06 November 2018
" Auto Europe is good. I have had a few brilliant experiences with you in the past. "
" Green Motion Liverpool is a sham and rip-off. Having patronised Green Motion twice within the month, Stanstead and Amsterdam, I have to single out Green Motion Liverpool as out of sync. The low price attraction offered was countered by the extra levy of added insurance cost for failing to produce a passport. On arrival, the operative tried selling an insurance offer that I declined. Once he found out that I had no passport, it be became compulsory that I bought the insurance premium, according to him. All my explanation that I had travelled into the Liverpool as part of an internal travel plan did not appeal to him. I made him realise that I had only recently patronised both Green Motion outlets as earlier identified the operative insisted on the extra payment to atone for the non-provision of a passport. Cornered, I paid and had the car. This was gotten on the highest premium. Once in the car, I found out that the amount of fuel in the car was less than what was marked. I went back to complain. 'Noted', he said, asked me to go that he would make the amendment later. I stayed and insisted that he made the amendment while I was still there. He did, but never gave me a copy of the amended sheet. The tyre indicator on the dash was lit. I did not bother going back to complain since I was already fully covered for any eventuality anyway. Or, so I thought. On my return the next day, the fellow who did the inspection of the car 'spotted' a low tyre pressure. "You have a flat", he told me, and asked that I go back to the same operative that I dealt with the previous day. Pronto, my bill will be 400 pounds he informed, else, take the car to the nearest garrage and buy a new tyre. When I raised the issue of a tyre alert noticed on collection, I should have reported back and taken another car he told me. He probably felt touched by something, offered to go with with me to the garage to get it sorted. That last kind gesture reduced my last bill to ten pounds. When I asked the essence of high insurance premium that he made me undertake, it means they cannot make me pay anything over four hundred pounds, he explained. I had a flight to catch back to my base and was happy to walk. Who knows what maybe lurking ahead. After all, they still have four hundred pounds from my credit card locked in their account. I hate to speculate that the other fellow who inspected that car seemed to be aware about the presence of a nail stuck to the tyre, given the speed with which he went straight to the point (it was within the easiest view). Chances are that someone else may have been similarly trapped. Choosing to publish my review might attract such a person or persons. A lot of people just walk away and don't return. This might encourage them to speak out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PETER - 06 November 2018
" Friendly efficient staff, good car, overall a good trouble free experience. "
" The score of 7 for the condition is indicative of some damage to the car when we collected it. Other than the existing damage to the rear passenger door the car was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by ANDREW - 06 November 2018
" See comments above. "
" We had to pay an additional £126 when we collected the car on account of not having a passport (we had 2 other forms of ID). Although this is set out in the Auto Europe terms it is hidden in the terms and given that it is a mandatory requirement for Green Motion it should be brought to the hire'ees attention in the email (particularly as the reminder email reminds you to bring a credit card and a copy of the voucher). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JAVIER - 05 November 2018
" Very pleased with the whole experience. Car in excellent conditions, friendly staff "
" Very pleased with the experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANN - 04 November 2018
" Very easy and quick way to book car hire. "
" had to extend by one day and drop off at different location was charged 21 euro for 1 day extention and 70 euro to change drop off location. Also blocked credit card for 1600 euro. Outragous "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by GRAHAM - 04 November 2018
" c "
" c "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MARK - 04 November 2018
" Clear easy to use web site second best value "
" Friendly efficient good drive good value "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by JAMES - 04 November 2018
" Will use again "
" Service was quick efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ANN - 04 November 2018
" good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROBERT - 02 November 2018
" A little disappointed with the Citreon C3 we were given. The ride was very harsh and I also found the tyre pressure were at 40 psi, very high. The engine was underpowered Next time would go for a longer wheel has car "
" Everything was fine "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDA - 02 November 2018
" Thais time not so good as staff not organised as usual "
" Have used green motion at Stansted many times. Mainly a happy customer. This time tok 80 mins. Wait before we were given access to a member of staff to collect the car. Understand it was half term break in UK but a few more staff on duty? "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEE - 02 November 2018
" The notes you gave me clearly stated I would be picked up by a shuttle from City Airport if I called on arrival. There was no condition of me having to arrive on a flight. I called on arrival and then found myself having to travel on two trains to get to the vehicle when Green Motion declined to fetch me. I wouldn't recommend or use Auto Europe again as you don't make it clear who is hiring the car to me before the booking is confirmed and I would now want to avoid Green Motion at all costs. Thanks for the cheap hire but the service from Green Motion was absolutely horrific. "
" When returning the vehicle with a minute scratch they employed pressure selling techniques in order to try to force me to pay exorbitant costs. They said I needed to avoid a worse situation where they would be unable to record the vehicle as being returned if I objected and this would involve me paying for weeks and weeks of lost rental income. After 30 minutes of polite refusal they relented and removed the alleged severe damage costing £480 to repair with a touch of T-cut. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOYRA - 01 November 2018
" Complete satisfaction in all respects "
" Incredible value. Was given a Mercedes A class. as a compact car at a compact car price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 01 November 2018
" The process was relatively painless, but staff trying to sell add-ons at the point of handing over the keys was not appreciated. The car was grubby and not properly cleaned. Staff were helpful and pleasant, but a bit pressurised. Overall the experience was ok, but not wonderful. "
" It was not at all clear whom we had contracted the arrangement, as the link with the insurers and green motion with autoeurope was indistinct and even the staff seemed not too clear about it. Our questions about insurance details could not be answered by staff on the counter. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by PHILLIP - 31 October 2018
" Your site is very clear, web page is better than the app. "
" Car collection always takes longer than other suppliers due to insufficient transport and a 'rush' of customers as there aren't enough staff for a bus full! Drop off a bit quicker but still a long wait for a bus that may not be able to carry everyone who is waiting. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARCELLO - 31 October 2018
" great customer service "
" great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MARK - 31 October 2018
" cannot fault anything about this carhire vehicle was in MINT condition very professional staff all a credit to Greenmotion for employing such brilliant staff "
" called Greenmotion was picked up 5 mins later by Abdi what a great person to deal with very polite and courteous and full of all information required as was Ben on our return this is one slick operation and will not hesitate to use again well done all at Greenmotion thanks again mark "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCUS - 31 October 2018
" see above "
" when I picked up the car i was advised that i needed a credit card for the deposit but I do not have a credit card. In the end I was allowed to secure the deposit on a debit card as long as I took out insurance which cost me £153.78. This is straightforward gouging as I of course had no alternative but to pay even though I already have my own separate insurance cover. These sort of practices are really unacceptable and just designed to extract money. The defense that that the counter staff gave was that the credit card requirement is in the booking form but really no one will look at the booking form once it has been booked which was incidentally paid with a debit card. Even if I had read it then there would be no time to organise a new credit card just for this purpose. Really very poor business practice! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by BRADEN - 28 October 2018
" Idk "
" Very friendly and quick staff. Good cars for rent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CRAIG - 27 October 2018
" As above "
" Slow pick up process. Tried hard sell to upgrade. Vehicle dirty. Empty to empty fuel bad idea as vehicle running near empty cannot be good for it. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BIRMINGHAM, GB - Reviewed by BARRY - 26 October 2018
" Auto Europe is to sort out the issue and email me regarding resolution. I'll know better in regards to the service Auto Europe provides then. "
" Didn't get car supplied and had little help in sorting the issue out. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SAMIR - 26 October 2018
" I was very disappointed to find out at the counter that I had to pay £33.55 for additional insurance although my rental voucher terms and conditions clearly included: - Liability Insurance - Fire Insurance - Collision Damage Waver with excess - Theft Protection with excess I could not avoid feeling I was missold this car rental. "
" I was very disappointed to find out at the counter that I had to pay £33.55 for additional insurance although my rental voucher terms and conditions clearly included: - Liability Insurance - Fire Insurance - Collision Damage Waver with excess - Theft Protection with excess I could not avoid feeling I was missold this car rental. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARTIN - 26 October 2018
" THE COMPANY WAS UNHELPFUL AND DARN RIGHT RUDE ON THE PHONE WHEN I WAS TRYING TO SORT OUT THE PROBLEM WITH THEM NO CUSTOMER SERVICE WHAT SO EVER I WOULD NEVER ADVISE ANY BODY TO BOOK WITH THEM "
" I WOULD NEVER EVER ATTEMPT TO GO TO THIS COMPANY EVER AGAIN CRAP CUSTOMER SERVICE I DID NOT TAKE THE CAR BUT THEY TOKE MY MONEY "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by FRANCESCO - 25 October 2018
" as above "
" Friendly, helpful and efficient staff. Vehicle in excellent condition. Only small complaint was petrol system where had to return car with same amount of fuel as was there at pick up. Prefer full to full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by COLETTE - 24 October 2018
" Easy drop off but bus to airport terminal can be a bit slow. "
" Used this car rental company many times good value for money although check in can take a while. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ROBIN - 22 October 2018
" I have tried to make a complaint without success! "
" The car was booked for 10pm which was excepted and on arrival at the airport, the plane landed at 9.55pm I made my way to the front of the airport and phoned the contact number for Green Motion only to be told by a totally unhelpful women on the phone that they are closed at 10 pm.... To get picked up and have the booked vechile I would have to pay £30 plus vat (£36) which was £5 more than the hire of the vechile. A right scam. I had no choice but to pay as I was going to a funeral the next day. I will not use them again! How can a car be booked for hire when the place is closed, they should never take the booking, but they know what they are doing. Doubling their money and no conscience in who they take it from! Watch Out! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by JAMES - 22 October 2018
" Good Experience "
" Shuttle from airport quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDSEY - 22 October 2018
" no info on rental agreement about address for drop off...only head office address with the advice" do not return car to this address"....it may be useful to add "return car to this address......" "
" I felt as though as I was being sold things that I did not want / need. On pick up a man said "here are your keys, there is your car"...and that was it.... "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by RACHEL - 22 October 2018
" Insurance offered cheaper than direct through Green Motion "
" Easy process from start to finish. Well informed about insurance, limited miles (although wasn't offered an option to upgrade to unlimited, not that we needed it in the end anyway) and asked to return car with as little petrol as possible as car was going back to manufacturer. When dropped off, someone was waiting to inspect the car so didn't have to wait. All up less than 5mins and all done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by LINDA - 19 October 2018
" Please see the above comments as they apply to auto Europe and green motion "
" I booked a car after consulting with Auto Europe and Greenmotion as I needed to hire a car but as I was travelling from France to the Uk and had whilst been away renewed my photo licence, I did not have it in my possession when arriving in the UK. It was at my UK home address. I had my passport and DVLA check code and driver details. Both Auto Europe head office and Greenmotion head office told me this was ok. I would have taken the basic rental but was told by Autoeurope that if I paid the extra insurance it would be ok to hire the car. Unfortunately I did not get names but I am a person who puts trust in people. I paid £144.47. On arrival at Greenmotion I was told I could not hire the car. I was told a new agreement had to be made in my husbands name and I could be a second driver. We were told the new agreement was £341. We were also toldby Greenmotion the voucher would be refunded. On checking our credit card statements we have been charged £144.47 and £341. Greenmotionhave now sent us invoices for the car hire which we have never been shown until yesterday, by the way which are not signed by my husband...we were not given them at the point of pick up on the 5th October. Had we seen that the outrageous final cost, almost £500, we would not have hired the car and would have paid for a taxi to take us home. The only paperwork we were given by Greenmotion was the check list for the condition of the car. I feel we have been taken advantage of and would not only NOT give a recommendation, I would actively warn people not to use or trust these two companies. We are waiting for further responses before we contact the credit card company because my husband did not sign any agreement to charge us for the itemised invoices. The voucher was in my name, not his and I did not agree for it's transferral "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by IRENE - 19 October 2018
" Excellent. "
" Can't fault this booking. Best price, friendly staff, good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RUSSELL - 19 October 2018
" Good prices "
" Slow pick up from Manchester airport with an uncommunicative driver. Counter staff okay. Lots of damage on the car that they had not recorded (hoping to catch us out on return?). Inside of the car dirty. Great price. Were supplied a Kia Optima for a compact car - good. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LIVERPOOL, GB - Reviewed by DAVID - 19 October 2018
" Good "
" A good, efficient and friendly company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 19 October 2018
" Auto-Europe made booking easy. "
" I have used Green Motion in Manchester quite a few times over the last few years. I have always found them to be efficient, fair and without the hard sell of some other companies I've used. Very helpful staff, my preferred rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 18 October 2018
" Auto Europe got the best price for Green Motion even better than going to Green Motion direct. "
" Used Green Motion before and never had a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DUNCAN - 17 October 2018
" See above "
" This is a good service. Edinburgh, though, has no drop off place for keys during the night. THIS IS UNFORTUNATE TO SAY THE LEAST "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 17 October 2018
" My recent experience at City Airport was very positive. The counter staff were friendly, courteous & efficient. This is my second rental from green motion & both occasions were positive "
" My recent experience at City Airport was very positive. The counter staff were friendly, courteous & efficient. This is my second rental from green motion & both occasions were positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KOFI - 17 October 2018
" I have been renting in recent years from different companies including motion. This particular encounter is my best experience. ever. "
" Best customer service. Staff, Sean was polite and helpful at all times. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by ALEXIS - 17 October 2018
" Green motion were great. However the information you have on your website is incorrect. The fuel was not full to full as I requested, it was like for like which is very different and inconvenient to find out as you're picking up the car! "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANDREW - 16 October 2018
" I fully recommend to others. It was very cheap and pleasant rent. "
" Green motion are very helpful. Their station is very near to Luton airport, with 5 minute bus shuttle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - 15 October 2018
" I am waiting for a refund for both the car and the excess insurance that I purchased through yourself. Can you please get back to me with my refund asap. Thanks in advance for your help "
" I wasn't able to collect the car. I had booked it for 9pm and the office closed at 9.01pm. I wasn't aware of this when I made the booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLUKAYODE - 15 October 2018
" auto Europe should work out insurance with green motion. buying from both companies is double insurance and unacceptable. "
" Advertised Volkswagen Passat estate. was given a Seat car which was not nearly as powerful and a smaller car. despite buying insurance from auto Europe. Green motion made us buy full insurance which was more expensive than the price of car rental. sguttle to airport is convoluted and you have to pay for it. no shuttle to some terminals. you need to change buses which is not ideal when you have luggage and also pay for the service. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LONDON, GB - Reviewed by DIANE - 14 October 2018
" You gave me the false impression that I had actually booked a car, a Fiat 500, and that it was waiting for me at Heathrow airport. As I have already described my experience above, as a lawyer I will be investigating the voucher you issued and all the emails etc as I have lost both my money and my time. You will be hearing from me about this wretched affair from the consumer ombudsman. "
" It was a SCAM! I did not even receive a car!!! They told me the wrong directions and I wasted 1 hour waiting for a hopper bus which doesn't come to Terminal 4 anylonger, when I finally got there, the queue was about 46 people long and it took almost 1.40 mins to be seen. The workers were laughing, joking around, going off for coffees, on their mobiles chatting, while cold customers waited outside in the rain BUT worst of all, they clearly didn't have enough cars and when I overheard the manager saying this, they said I could either pay them 400 per day plus 99 for insurance, or 1,200 for the 5 days, and that I had not booked a car with them at all. I will be investigating your website now I have returned back to Malta, my husband and I have both studied business law and will get to the bottom of this horrendous experience!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by PETER - 13 October 2018
" Auto Europe were very good "
" We waited 55 minutes to be picked up and when we arrived at the reception there was only one person to deal with about 12 customers on returning the vehicle a VERY small scratch was on the rear bumper which was charged at nearly 300 pounds "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PRZEMYSLAW - 12 October 2018
" I'm using auto europe for many years and I was always happy till this moment. "
" Rip off company, charged me over £500 for the scratch not done by me. In addition I was told at the pick up that any damage smaller than 4cms doesn't count, but in fact I was charged for scratch which was about 2cms. I was mislead and robbed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JAMES - 11 October 2018
" Excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETRA - 11 October 2018
" What didn't work and what should be changed is that there was an email flood and an email that gave a lot of detail about the car rental - in fairness with a link to the voucher. However, the most important information, ie the modalities of the car pick up, were in the voucher which busy people, like me, most likely won't read anymore, if the other vital information is outlined in the email. Either put everything necessary to pick up the car etc in the email or put nothing in the email and state in bold - vital information included in the voucher. "
" The pick up didn't work and Green Motion wasn't flexible about the pick up. Once we were there all went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by RYAN - 11 October 2018
" See above comments about Greenmotions as they are relevant to yourselves. Also as a side note your staff that spoke to me were incredibly aggressive and argumentative. I was very disappointed with the service I receive and will be taking mine and my familys business elsewherein future. "
" When I arrived to pick up the car I was informed they would not be able fulfill the rental due to penalty points on my license, which was mentioned no where in the pre rental agreement and wasn't a question asked before they took my booking. After being told to try and get my money back as they couldnt fulfill the rental both Greenmotion and Autoeurope argued with aggressively over who was in possession of my rental fee and both companies refused to admit responsibility. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by BRENDAN - 10 October 2018
" The excess insurance is with Auto-Europe, not the rental provider, so you would need to pay any excess to the rental company, then claim it back from Auto-Europe "
" It took longer to get my car than to fly from Aberdeen to Manchester. The staff acting as live customer reception were also handling all calls, which meant long waits. Car was empty when picked up, fuel light flashing, no problem as it was newly-delivered, but staff should at least indicate where nearest petrol station is. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GUY - 09 October 2018
" Seems fine. "
" Staff on the counter when you pick up the car seem over whelmed and there was quite a queue. Also on your advertising and on the search engines it is suggested that the car will be a VW Golf, but it was not. I had a look around the other cars and it seemed you didn't have any VWs. I know in tiny writing you say 'or equivalent', but actually it looks like you don't do VWs at all - I feel this is a crafty marketing trick. In my experience customers get turned off by disingenuous behavior. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by AMARJIT - 09 October 2018
" Over an hour in the queue waiting outside to get car. Was told they had 2 staff sick. A compact car was booked but gave a larger car an estate. Charged excess for scratch not visible and wheel alloy scruff not noticeable, these damages were exaggerated by the Green Motion representative. I rubbed were the scratch was and asked him to show were it is again? He says I have rubbed off the scratch and when they wash and shine it, it will show. I pointed out that the car was not washed and shined when recieved also it was raining. He Just wanted to charge me the £666 excess. Feel I have been unfairly charged the excess. I've rented from many companies in many different countries and this is the most appalling service and the worst experience. I have recently read reviews of Green Motion and I notice your customer services are very poor. Also some insurance proviers specificailly exclude claims by Green Motion in their policy. "
" Over an hour in the queue waiting outside to get car. Was told they had 2 staff sick. A compact car was booked but gave a larger car an estate. Charged excess for scratch not visible and wheel alloy scruff not noticeable, these damages were exaggerated by the Green Motion representative. I rubbed were the scratch was and asked him to show were it is again? He says I have rubbed off the scratch and when they wash and shine it, it will show. I pointed out that the car was not washed and shined when recieved also it was raining. He Just wanted to charge me the £666 excess. Feel I have been unfairly charged the excess. I've rented from many companies in many different countries and this is the most appalling service and the worst experience. I have recently read reviews of Green Motion and I notice your customer services are very poor. Also some insurance proviers specificailly exclude claims by Green Motion in their policy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ROGER - 07 October 2018
" Not very happy. "
" Disliked the aggressive approach regarding excess car insurance by Green Motion . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
EAST MIDLANDS, GB - Reviewed by KEITH - 06 October 2018
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JANYCE - 06 October 2018
" It was all good. They were polite and efficient. It would be good to get feedback that everything was ok with the car and my credit card was not going to be billed. "
" There was an issue with paperwork and once I had rectified it by e mail I had no correspondence to say everything was ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALAN - 05 October 2018
" No comments "
" Easy and quick process to pick up the car. As it was dark I was allowed until the next morning to inspect the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AXEL - 04 October 2018
" I've been charged twice by auto europe!!! Tried to call but it closes at 1pm. Ridiculous "
" Ok "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by LINDA - 03 October 2018
" Very friendly and helpful service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by COLIN - 03 October 2018
" See above. Overall simple process and good value for money but office staff could have been a little more friendly. "
" The service was great value for money, nice car. The shuttle bus driver was friendly but found the office/reception staff most unfriendly. They didn't ask us anything when we returned, thought it just lacked those basics. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by RACHEL - 30 September 2018
" I booked on-line and paid extra for extra insurance to find out that this arrangement is not with green motion but with auto-europe. Although this arrangement may suit you as a company it doesn't suit me as the customer. If anything had happened I would have the stress and financial responsibility even though I have paid extra. It feel dishonest and defiantly is mis-leading. There was pressure on me to up-grade although I clearly didn't need this. Also there was pressure on return to fill in this feedback in front of staff - this is inappropriate. You talk about carbon off setting but no information on the detail of this was forthcoming when I inquired. My concern is that you invest in conifer tree plantations that are detrimental to the environment or worse still rely on FSC standard which means nothing in terms of the benefit to the natural environment. "
" I booked on-line and paid extra for extra insurance to find out that this arrangement is not with green motion but with auto-europe. Although this arrangement may suit you as a company it doesn't suit me as the customer. If anything had happened I would have the stress and financial responsibility even though I have paid extra. It feel dishonest and defiantly is mis-leading. There was pressure on me to up-grade although I clearly didn't need this. Also there was pressure on return to fill in this feedback in front of staff - this is inappropriate. You talk about carbon off setting but no information on the detail of this was forthcoming when I inquired. My concern is that you invest in conifer tree plantations that are detrimental to the environment or worse still rely on FSC standard which means nothing in terms of the benefit to the natural environment. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ALBERTO - 29 September 2018
" Auto Europe, has lately worsen in my opinion, in terms of customer service (wasn't treated nicely over the phone by the agent), as well as I did not receive a price match despite sending a screen shot of the other agent (so I cancelled and booked with the other agent). I hope it goes back to being 10 out of 10 "
" car was dirty at check out so it was not possible to fully assess the vehicle. I did notice however some damages and I took picture of the same despite the agent told me they were not an issue. At return another agent was trying to charge me with the damages, I then show them the pictures and they were happy to cancel and request for damage without any dispute. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
LUTON, GB - Reviewed by ROGER - 29 September 2018
" It was what it says on the tin "
" Staff were v helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FRANK - 27 September 2018
" As I have said, we had no problem with Green motion, they were excellent. Our problem was with Auto Europe. We had no communication from them to say we were late for our booking, which we know was our fault. We accept that we should pay for the car, but not the insurance. My wife has emailed Auto Europe explaining what happened, she has had NO reply. The lack of communication is shocking, first for not telling us that we had missed our booking, then not answering our emails later. We will use Green motion again, but will not be using Auto Europe, for sure. "
" With Green motion we had no problem, the staff were helpful and courteous. We had put the wrong date on our car hire, which meant we were a day late, ( due to our setting off the day before arriving) This was our fault, but the gentleman who we dealt with was extremely helpful and sympathetic and did his very best to solve the problem, which thankfully he did. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NEAVE - 27 September 2018
" Overall a good experience "
" I had a very good experience overall. The staff were very helpful and friendly and the service was efficient. The car was quite new and in good condition and fitted with what I was expecting to get i.e. it was as advertised. There were additional costs for accidental damage insurance etc which I realise is pretty standard for car rental but this is why I can't give the full rating for value. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DIANE - 27 September 2018
" Have previously used Green Motion in both Manchester and Liverpool and would normally rate them as very good. This time however, not quite up to the standard. "
" Only one member of staff in the office at drop-off meant he had to deal with those picking up cars and dropping off. This resulted in a long delay. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CSABA - 26 September 2018
" All went smoothly. "
" Overall a good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by LISA - 26 September 2018
" Still waiting for refund which I was told by green motion needs to come from auto europe. "
" Despite previously accepting debit cards, they were unable to hire the car to me as I had forgotten my credit card PIN. I understand this but they were also unable to refund me and I am still waiting for the refund. Also, there is ZERO signage at BHX airport so it's very difficult to find the office - also ZERO signage at NEC rail station. So, pretty useless and I rebooked with europcar. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by RONALD - 25 September 2018
" ....................................................................... "
" ........................................................................ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DARRAN - 25 September 2018
" Great ! "
" Very good car upgraded no problems really pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 25 September 2018
" as a highly price-centric customer, i am happy with greenmotion. they offer the most competitive prices, but it stops there. the staff is not welcoming and responds back to customers, pick-ups are timely "
" I have rented with Greenmotion for over a year as I feel their price is the most competitive in the market. However, exactly due to the fact that i am a customer with them for over a year and have over 15 bookings with them, i was unable to pick up my car due to a credit / debit card technicality - which i then found out was not fully implemented at the time of my pick up. the staff was not very responsive to my needs and failed to provide a solution, even given the fact that i am a long-standing customer. this resulted in me having to get a taxi to my home and another one back to greenmotion on the following day. the following day, when i went to collect my vehicle, the manager greeted me and apologised for the incident, offering a upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARON - 23 September 2018
" The address on the booking voucher provided by Autoeurope for Green Motion was incomplete and inaccurate. The address failed to include the fact the station was in the Hilton Hotel. It took me 20 mins to find this out.. I couldn't call the office because the phone number was also incorrect. "
" very good service BUT car was provided with empty tank so my first challenge was finding the fuel station AND fighting my way through traffic to get there. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARESA - 23 September 2018
" A very unpleasant experience "
" You can contact me if you would like further feedback "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SIMON - 22 September 2018
" See above, I can go direct and get the car I'm meant to get or simaier not some car that belongs in the clowns routine at the circus. "
" Tried every means possible to get me to take out extra insurance,. Bullied and even threatened to take me back to the airport. When does a Citroen C3 rank in the same class as a VW golf 4 door hatchback.? Really been put off by them and you. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by MARK - 21 September 2018
" good "
" Very good except for finding you with the instructions given "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 20 September 2018
" Excellent service "
" I have dealt with green motion at Edin airport for a while and have hired 6 cars this year no problem I have found there service v good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 19 September 2018
" Should be more explicit about the expiry time of the reservation on the voucher. This could have been disastrous. "
" They let the reservation expire despite being informed that I would be late. (Delayed flight, plus extremely long queues at immigration meant I arrived 149 minutes later than originally planned.) Luckily they were able to reinstate it, but were at pains to tell me that I was lucky that they did and I couldn't count on it. I won't use Green Motion again. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DANE - 19 September 2018
" -- "
" great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTA - 19 September 2018
" You need to take a bus to get to car rental office from stansted airport and customers seem to be dissatisfied but you just need to read carefully before you rent what to expect. I was very satisfied with rental, got an upgraded car from hundai i10 to peugeot 2008 for free. Staff in stansted both in the office and car return area is very nice and helpful. For the price that green motion offers their cars in London, I dont mind taking a shuttle bus to get to their office. Would definately rent again. "
" You need to take a bus to get to car rental office from stansted airport and customers seem to be dissatisfied but you just need to read carefully before you rent what to expect. I was very satisfied with rental, got an upgraded car from hundai i10 to peugeot 2008 for free. Staff in stansted both in the office and car return area is very nice and helpful. For the price that green motion offers their cars in London, I dont mind taking a shuttle bus to get to their office. Would definately rent again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOANNA - 19 September 2018
" easy "
" Really tried to push the insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MARGARET - 19 September 2018
" Good value and very well presented cars "
" Fast, efficient and friendly service on this occasion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by KEVIN - 18 September 2018
" You must be joking??? See my experience above!!!!!!! I intend to put my experience on social media as broadly as I can to recommend people use any other rental company except Green Motion. And I must ask if Green Motion are the sort of outfit Auto Europe want to be associated with? "
" We never got to rent the vehicle as Green Motion Liverpool Airport, went home early!!!!! Closing time on the documents we received and Green Motion agreed was correct is 8pm and they went home at 7pm!!! We phoned Green Motion from 7.20 when we arrived. Auto Europe phoned, Hertz desk phoned!!! We waited and phoned till 8.20pm. We had to book into the Premier Inn at last minute premium charges as we could not get to the Holiday Inn in Bolton which we had already booked and and paid for, then rent from Hertz on Saturday morning at huge extra expense for both!!! On Saturday am we phoned early to be told the vehicle was no longer available! Absolutely uncaring lady on the phone. Didn't show any empathy and I trust you can pull the recording of the call to hear the call. She did say something about they went to a party!!! And because we were unable to start until late Saturday morning we will have to go back again to complete the first appointment which we had to cancel. We were subsequently late for the second appointment but got to it. We will have to book Train ticket + car hire + Hotel again to complete the first appointment!!!! I think the whole experience was one no one could have enjoyed.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by BRIAN - 18 September 2018
" very straightforward car hire experience "
" excellent car, dropoff very quick "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARBARA - 18 September 2018
" Easy to book. Everything very clear on the website. "
" All good except the pressure I was under to purchase excess cover. It was stressful as I also heard anecdotally that if you do not do this they try very hard to find some tiny scratch or other in order to receive at least some of the excess fee. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - 18 September 2018
" No problems at all "
" Great staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROSEMARY - 17 September 2018
" I have used Auto Europe many times now and always been happy. However I will make sure that I never choose Green Motion again and will advise others not to use them. "
" I was greeted by the owner of this company, he was very rude, repeatedly calling me Barbara even after me correcting him. I had taken out the extra insurance with yourselves when I made the booking which he said was useless and insisted I pay £180. When I objected he said it was his company and only his insurance was valid, and what I had paid for would not be recognised. Excess in the event of an accident was over £1,000. I therefore had to pay him the £180 and would like your comments regarding this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 17 September 2018
" very happy "
" very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 16 September 2018
" BOOKING WITH AUTOEUROPE IS AN EASY AND STRAIGHTFORWARD PROCESS. DETAILS ARE NICELY EXPLAINED "
" OVERALL SERVICE WAS FRIENDLY AND COURTEOUS; GOOD CONDITION OF VEHICLE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - 15 September 2018
" Very unprofessional and disappointing. I felt cheated. I would not have booked a bright yellow Kia Stonic if I was looking for a Volkswagen Golf. I feel like I was lied to and the company is still holding my depoist for no reason. "
" It took an hour to pick the car up. There was a queue of angry and disappointed customers. They were clearly understaffed and the collection process was obviously inefficient. The staff were rude when people were complaining about the queue taking so long. The lady had to enter all of the information I had inserted when making my booking online into her computer which took quite a while when I finally got to the front of the queue. This should clearly not be required. I had booked a Volkswagen Golf or similar. I was informed there were none of those availble and was given a bright yellow Kia Stonic, which is not comparable to a Volkswagen Golf and a bright yellow car for hire is ridiculous and quite frankly embarassing. The front was also covered in dead flies and when I pointed this out as part of the walk round the guy didn't care. I was made to pay a deposit of over £1000 which for a Kia is nonsense. My depoist has still not been returned to me which is completely unacceptable given how quickly money can be transferred in 2018. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by MICHAEL - 14 September 2018
" Terrible. You're company bears part of the responsibility for supporting Green Motion and recommending them to clients "
" Green Motion are awful. The experience with them was horrendous from start-to-finish and you should not advertise them on your website. From my experience they were incredibly rude, gave away our car and charged us extra. From reviews I've seen online this is a very common story. I've complained to them directly and am still waiting for a response. Not only will I never use them again but I would never use your website again either. You should not be supporting a company like this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ATHANASIOS - 14 September 2018
" The quote price seems to rarely be the final price paid "
" Had to pay full insurance at counter because they wouldnt accept debit cards Returned car early and they would refund the unused days. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LAU HENRIK SLOTH - 13 September 2018
" dont use this company "
" will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by SAMUEL - 13 September 2018
" Unfortunately, green motion providing a bad service to me has caused me to no longer have an interest in your service at all. I'll be an evangelist for anything I believe in, and at the moment, I believe that both AutoEurope and GreenMotion will never get mine, my family or my network's business again. "
" I will never take out a car rental with GreenMotion again. I should have known that something that looked too good to be true would probably end up so. During the initial car rental, I went around the car with the manager and he noted down the majority of the scuffs on the car. He laughed about all the scuffs on the wheel caps and appeared to draw a mark on them all. When I brought the car back, the counter staff mentioned that there was a scratch on the cap that was not on the paper. I mentioned that the scratch was there before and that it had been agreed with the manager before hand. He went on to call the manager who was not at work that day, and the manager denied any such occurrence. I was forced to pay £100 extra. So £26.71 became £126.71 which I would have expected to pay at an Avis or Europcar. It's a no from me, all my friends, my whole social media. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LONDON, GB - Reviewed by DIANA - 13 September 2018
" Long term happy customer "
" We were targeted by the staff who found "damage" not noticed on pick up. Cost us over 700 pounds. Dishonest, well practised technique to bilk unsuspecting travellers. Never again "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by GARY - 13 September 2018
" see above "
" I'd read some horror stories on-line but went with it anyway and very glad I did. So long as you follow their rules regarding paperwork etc, and don't bring it back with any scratches or other damage then in my experience you'll be fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 13 September 2018
" Overall very satisfied. "
" Very smooth. However, more information on hotel hopper would be useful. timings to and from various terminals etc "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by AZEM - 12 September 2018
" AutoEurope very efficient, Greenmotion not so much! "
" Counter staff rude. Long queue. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LONDON, GB - Reviewed by STEPHEN - 11 September 2018
" AutoEurope efficient and good service. "
" Cheap prices, have to be very very careful on inspecting the vehicle before signing for it, they will do their upmost to get you for unrecorded damages. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 7
LONDON, GB - Reviewed by GEORGE - 11 September 2018
" Great pick up at Stansted, hassle free, we were out of the office well in time for our flight. "
" Speedy process at a busy time. Staff courteous and helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by FREDERIC-YVES - 11 September 2018
" . "
" Some of the information about how to find the counter from the airport needs updating, more signs would be helpful. Assistant Manager very courteous, understands this, and is working to rectify. Excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by THOMAS - 10 September 2018
" Can you please help me raise a complaint with green motion as i have yet to receive my deposit back? "
" I would like to make a complaint. Not only could the staff not identify the damage that was on the form they said there was new damage to the vehicle and only after I had to pay over £300 which wasn't taken out of the initial deposit they then offered me excess protection for only £50 for the year. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOHAMMAD - 10 September 2018
" Good price "
" I was given much smaller car while i booked Passat. I was asked to wait for longer if i wanted to pick another option, I didn't have time for that. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LUTON, GB - Reviewed by GAIL - 07 September 2018
" Easy and quick to book. "
" Staff were friendly and helpful but car wasn't clean, no water in the windscreen washer and petrol tank was empty even though when booking I booked full to full. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by PAMELA - 05 September 2018
" Would highly recommend. "
" Efficient. Friendly. Quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WASIF - 05 September 2018
" I was travelling with 4 kids and was already late because of late luggage arrival at the airport. On arrival at Greenmotion office, we were told that their computer has crashed and will take some time to fix it. I got the car keys after waiting around 45 minutes. I know there are certain things out of your control but it was very frustrating for the customer. The person who handed me the car didnt indicate the fuel quantity in the car and I left the parking without even noticing assuming it would be full as is normally the case. As soon as I took the motorway ramp, the low fuel light came on with a beep and there was no service station on the motorway for the next 20 miles. Fortunately, there was an exit after around 10 miles and I managed to find a pump after another few miles. However, I was very concerned about the car stopping in the middle of the road with 4 kids. Later, I tried to ring the office to inform them of this situation, but no one picked up the phone. My overall experience is not very good unfortunately that's why giving it 4. "
" I was travelling with 4 kids and was already late because of late luggage arrival at the airport. On arrival at Greenmotion office, we were told that their computer has crashed and will take some time to fix it. I got the car keys after waiting around 45 minutes. I know there are certain things out of your control but it was very frustrating for the customer. The person who handed me the car didnt indicate the fuel quantity in the car and I left the parking without even noticing assuming it would be full as is normally the case. As soon as I took the motorway ramp, the low fuel light came on with a beep and there was no service station on the motorway for the next 20 miles. Fortunately, there was an exit after around 10 miles and I managed to find a pump after another few miles. However, I was very concerned about the car stopping in the middle of the road with 4 kids. Later, I tried to ring the office to inform them of this situation, but no one picked up the phone. My overall experience is not very good unfortunately that's why giving it 4. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
EDINBURGH, GB - Reviewed by ALEXIS - 05 September 2018
" Good experience. Deposit was unblocked 3 days after return of the car. "
" Friendly staff and clean car. It is a 5 min shuttle-ride away from the airport. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SOHASINI - 04 September 2018
" The company did not want to provide me a refund even though I did not get the rental car. I had to get another rental and pay extra for this. "
" I was not allowed to take the car rental because my license was just under 2 years. Most rental companies have this policy for licences below 1 year, but I'm surprised to see this as 2 years. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by TENEILLE - 04 September 2018
" When I booked the car, it was an easy process but the customer service I received via email was not very helpful, and I was given incorrect information on the booking site regarding the milage in the vehicle I was renting. I requested to hire a car with unlimited miles, however when I paid for my booking in full, the voucher I received said I had a very small limit which meant I had to pay an extra twenty or so pounds at the Green Motion counter unexpectedly - this was compounded by the above comments about the aggressive attendant at the Green Motion pick up centre at Edinburgh. In future I will likely book directly through the rental company, to avoid these sorts of issues. "
" The man who checked me in was very friendly and efficient in the process. AutoEurope had falsely advertised that I had unlimited miles included in my rental as advertised on the website, and another man (Spanish speaking man, I didn't catch his name) who was working was incredible rude and aggressive about it. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CIHAN - 04 September 2018
" Nice "
" The offices are too far from the airport and it makes the journey back (by bus) very long. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by SUBHAKANTH REDDY - 03 September 2018
" I don't know whose problem it is... In Auto Europe, you say that the fuel policy is Full to Full. But when I receive voucher, it will be mentioned the fuel policy is like to like. It is impossible to fill accurate amount of fuel if it not full to full. So, the information I get on Auto Europe is absolutely incorrect as in this case, the green motion policy is different. I felt this is one form of cheating by Auto Europe. You need to give consistent information to customers. "
" I don't know whose problem it is... In Auto Europe, you say that the fuel policy is Full to Full. But when I receive voucher, it will be mentioned the fuel policy is like to like. It is impossible to fill accurate amount of fuel if it not full to full. So, the information I get on Auto Europe is absolutely incorrect as in this case, the green motion policy is different. I felt this is one form of cheating by Auto Europe. You need to give consistent information to customers. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PATRICK - 03 September 2018
" It was probably decent value for money but I am not convinced I would use it again due to its locatin "
" It was slow collecting the car. The car originally allocated to me, was boxed in and therefore, they had to change vthe hicles. This took some time with new paperwork etc "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by CHRISTOS - 03 September 2018
" Easy way to gauge options, insurance available. "
" Overall good value for money. Car in good condition, staff helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 03 September 2018
" Location is poor. You have to take a local bus which cost a fee. And wsit quite a while for it in the cold Onle one person in the office early morning Slow processing, very large deposit Long walk to car compound Long wait again to process with another office there which has unfriendly rude staff smelling of smoke Car had some marks which he said did not need to be recorded On return Ssme guy wanted to record the same marks as damage Over charge is 0.25p per mile most companies are 10-15p Long wait for bus again Bus then stops at four other locations befor the terminal which makrs the process 25mins Over all. Very poor and can not compete with the other suppliers of hire cars out of Heathrow. I will never use them again "
" Location is poor. You have to take a local bus which cost a fee. And wsit quite a while for it in the cold Onle one person in the office early morning Slow processing, very large deposit Long walk to car compound Long wait again to process with another office there which has unfriendly rude staff smelling of smoke Car had some marks which he said did not need to be recorded On return Ssme guy wanted to record the same marks as damage Over charge is 0.25p per mile most companies are 10-15p Long wait for bus again Bus then stops at four other locations befor the terminal which makrs the process 25mins Over all. Very poor and can not compete with the other suppliers of hire cars out of Heathrow. I will never use them again "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LONDON, GB - Reviewed by MELISSA - 03 September 2018
" Thank you for another fantastic experience!! "
" Thank you for always treating me so wonderfully! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 02 September 2018
" nice people, very busy maybe i picked wrong day so will give them benefit of doubt "
" very busy at collection point in Hotel a few miles from airport, did nt find out that the w/screen was dirty inside till we drove into Norwich at dusk, must have been wiped with dirty rag or similar, had to stop and clean it as dangerous, left car back with extra fuel as i was ill and could nt use it, staff were going to give me a credit voucher but too busy so i had to leave to catch my return flight. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by SHRUTHI - 02 September 2018
" I have rented from hundreds of places all over the UK (including OTHER Green Motion branches in Cambridge and London) and the USA during the past 2 decades. But I have never come across an organization so appallingly lacking in basic ethics like the Green Motion of Edinburgh and I would avoid this PARTICULAR branch like the plague in the future and would also vehemently dissuade my fellow members in my travel club. I have also pooled other defrauded customers (not so hard to find. I found 3 just on the same day that I rented) to file a consumer complaint through Trading Standards of Scotland. I will outline my experience and you tell me where I went wrong. 1) Booked my rental online through AutoEurope and the voucher (see https://my.pcloud.com/publink/show?code=XZB5bD7ZUk1Gc8jQJA5EOUNYH5Bhm7QMLaoV) clearly says that I have a CDW deductible of £1205 and a theft deductible of £1205. 2) Showed up at the rental office (which is basically a portakabin) on the reservation date half-hour before the reservation time at 11.30am. After a 1.5-hour wait, a staff attends to us. She takes the voucher printout off our hands and outright lies that we don't have any CDW (at this time I hadn't noticed this part in the voucher). She then proceeds to keep the voucher with her and issues us a car upgrade that we explicitly denied and also SELLS US CDW insurance (see https://my.pcloud.com/publink/show?code=XZOzeD7Z4AxTmJcgwwBnRHvWU0gQvu2jHPrk). Then she asks my wife (who is renting the car) to sign a form electronically. The part with the car information was not visible at this time so we didn't notice the upgrade. 3) Ten minutes later, I notice the part about the CDW in the voucher and go back and ask the staff to cancel the CDW insurance since it was already covered in my initial booking. She brings in the manager Rob who was discourteous from the beginning and says that it is impossible to cancel the charges (which I find hard to believe given my vast it had experience with renting cars). It was drenching rain outside and it had already been 2 hours past the scheduled reservation time. I had two parents who are senior citizens waiting outside so I didn't want to delay matters further and therefore took the car. I don't mind the part about the undirected car upgrade (which was still unprofessional) but selling us insurance that we didn't need and denying to reverse charges 5 mins after invoicing is appallingly unethical behavior. "
" I have rented from hundreds of places all over the UK (including OTHER Green Motion branches in Cambridge and London) and the USA during the past 2 decades. But I have never come across an organization so appallingly lacking in basic ethics like the Green Motion of Edinburgh and I would avoid this PARTICULAR branch like the plague in the future and would also vehemently dissuade my fellow members in my travel club. I have also pooled other defrauded customers (not so hard to find. I found 3 just on the same day that I rented) to file a consumer complaint through Trading Standards of Scotland. I will outline my experience and you tell me where I went wrong. 1) Booked my rental online through AutoEurope and the voucher (see https://my.pcloud.com/publink/show?code=XZB5bD7ZUk1Gc8jQJA5EOUNYH5Bhm7QMLaoV) clearly says that I have a CDW deductible of £1205 and a theft deductible of £1205. 2) Showed up at the rental office (which is basically a portakabin) on the reservation date half-hour before the reservation time at 11.30am. After a 1.5-hour wait, a staff attends to us. She takes the voucher printout off our hands and outright lies that we don't have any CDW (at this time I hadn't noticed this part in the voucher). She then proceeds to keep the voucher with her and issues us a car upgrade that we explicitly denied and also SELLS US CDW insurance (see https://my.pcloud.com/publink/show?code=XZOzeD7Z4AxTmJcgwwBnRHvWU0gQvu2jHPrk). Then she asks my wife (who is renting the car) to sign a form electronically. The part with the car information was not visible at this time so we didn't notice the upgrade. 3) Ten minutes later, I notice the part about the CDW in the voucher and go back and ask the staff to cancel the CDW insurance since it was already covered in my initial booking. She brings in the manager Rob who was discourteous from the beginning and says that it is impossible to cancel the charges (which I find hard to believe given my vast it had experience with renting cars). It was drenching rain outside and it had already been 2 hours past the scheduled reservation time. I had two parents who are senior citizens waiting outside so I didn't want to delay matters further and therefore took the car. I don't mind the part about the undirected car upgrade (which was still unprofessional) but selling us insurance that we didn't need and denying to reverse charges 5 mins after invoicing is appallingly unethical behavior. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ALEX - 01 September 2018
" I like the comparison of prices, especially with details of where to pick up. "
" Although the price was good, especially including the one-way hire, dropping off at a different airport, the inconvenience of the office is a factor in my decision-making next time. At Heathrow I had to pay £5 for the hotel bus to Terminal 5, which took ages. It wasn't a problem this time, but next time I'll have to consider that. Also, only accepting a credit card which has embossed numbers is a problem. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 01 September 2018
" No issues with auto europe "
" It took 2 hours to collect the car due to very long queues and having to produce check code from DVLA which took ages to sort out "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LUTON, GB - Reviewed by MICHELLE - 31 August 2018
" Excellent. "
" Very efficient and very good value. An all round pleasant experience to deal with Green Motion, will certainly consider renting from them again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIELE - 31 August 2018
" Very bad and stressful "
" You don't accept pay slips as proof of residency but it isn't written anywhere as well as you don't accept a debit card. You only accept credit card with a credit of £ 1200 that you wanted me to anticipate altogether. I didn't have such an amount in my credit card so you said you could reduce it but that will cost me further £ 24 per day! How smart. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by IGOR - 31 August 2018
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KEITH - 31 August 2018
" also there is a 5 pound bus fee. it is not a free shuttle "
" They were fine. They did however explain the autoeurope insurance which was not as warranted as it implied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by MORAG - 31 August 2018
" Efficient pickup from and going to airport. Green Motion is only a couple of minutes away. "
" Good service and very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANA - 31 August 2018
" It should be more clear that a custumer needs to pay 1200pounds with one card on spot. Many people have limits on their cards, and then things get complicated. "
" It's great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROSEMARIE - 30 August 2018
" Website provided quick quotes "
" Horrendous customer service at the collection point. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by MAQSOOD - 30 August 2018
" I don't have an issue with Auto Europe but if you are going to sell products by companies like Green Motion, then i will not recommend Auto Europe to anyone. "
" Not enough space here to explain. If you are really interested, then email me and i will reply by email. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by GRAEME - 30 August 2018
" The mileage limit is too low, consider increasing this considering that there are quite large distances to cover in Scotland. "
" Please make it more clear in your Ts and Cs that a debit card is also suitable to pay the £1250 security deposit. I did not have sufficient credit to pay for this but did have sufficient cash funds and after much panicking and many phone calls both to credit card providers and to Green Motion it was clear that this was acceptable. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by NANCY - 29 August 2018
" I will book again in the future. "
" On arrival it took some time for me standing there saying "Hi, good afternoon" to be even acknowledged. I don't expect to be attended to immediately, everyone in the office is busy, that's fine. But it would have been nice to have had a "Hello" and a smile on arrival. After that, once it was my turn to be attended to, the staff were pleasant and helpful. Drop off at the end was in the pouring rain and the man that helped me was very nice, he did his inspection and said thank you to me for leaving more fuel in the tank than when I received the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAY - 29 August 2018
" The price is good for the rental. The problem is the queuing. "
" The price is good for the rental. The problem is the queuing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - 29 August 2018
" Auto Europe seem good. However, your phone lines are regularly blocked. "
" Shame Greenmotion require deposit to be taken on MasterCard/Visa credit. I have independent insurance covering me upto 60k, but Greenmotion would not accept this and due to not being able to take debit/amex insisted that I reduce my excess at high cost per day. Please note that I only carry American Express for credit/charge card and Visa debit. Once this had been done, my costs increased by over 400%. Have since cancelled a further booking with Greenmotion and highly recommend alternatives that accept all card types such as easirent. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by NEIL - 28 August 2018
" To be honest, I felt that I had been "set up" into a situation that most people seemed to be resigning themselves to, and paying these terrible additional fees. I will certainly not be considering Green Motion again, and unfortunately, this has reflected badly on Auto Europe. Very disappointed. It may well be that these two companies should not be tarred by the same brush, but when I asked about these "hidden" fees, the Green Motion guy basically said "well, these brokers should not put this information in the small print - it is not our fault". Since I cannot separate the two, I have to give a bad review. Sorry. "
" I did not complete the pick-up. After waiting in a queue for almost an hour, I was then told that my pre-paid car hire would also have a further charge of over 1200 pounds. The charge itself seemed entirely ridiculous given that I had purchased the insurance, and frankly, seemed like a con. Either 21 or 45 days to return a (to me, unnecessary) deposit is such an imposition. At this point is merely walked out - I am not willing to subject myself to this kind of financial "arrangement", that was not well explained, merely excused as "the small print", and certainly not to be encouraged. I missed an additional day off work because of this, and am very disappointed to see this kind of practise. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JULIE - 28 August 2018
" Very slow to process when I dropped the car off. Unprofessional appearance of staff and another additional add on cost for the shuttle bus to the airport. "
" On arriving at pick up in Gatwick, our original 'competitively priced' quote quickly became very expensive with all the additional add ons to ensure we had full cover, plus the added cost to hire SatNav. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PHILIP - 27 August 2018
" We paid online with an amex credit card with no issue, we received our booking voucher and information and thoroughly read the T&Cs. No where did it mention you cannot pick up the car with an AMEX, we turn up at green motion with only an AMEX (having already paid on an AMEX), and find out we cannot hire a car with an AMEX. Due to the sizeable deposit (£1000) that is required to hire a car they were unable to put this through on a debit card unless we paid an additional amount to reduce the deposit to £400. This amount could then be charged to a debit card. This created a significant delay and an extra expense (£69.90) that was in fact more than the cost to rent the car for the week! As this information was not included in the T&Cs to have prepared us with an alternative credit card, we will be contacting you directly to discuss compensation for the additional expense. "
" They picked us up from the airport with only a 5-10 minute wait for the car, however we waited in the queue at green motion for over an hour before we were seen. We got to the front of the queue before we found out we needed a DVLA ID check code, we could have done this in the hour we were waiting! Once we were served it was pretty quick, no up-selling compared to other customers. The car was okay, a little dirty but that was fine. Drop off was seamless and incredibly quick, we were back to gatwick from drop off in under 15 minutes. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by RICHARD - 27 August 2018
" Would look for a good deal cost-wise as was this one next time. "
" Basically no problems and a very good vehicle privided. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 26 August 2018
" Auto Europe site was fine the problem was I opted for greenmotion (never again) "
" I was downgraded to a tiny Fiat 500 (and I'm a fairly large man) because they had run out of cars. The car was dirty making it impossible to see any small scratches. When I returned it the person inspecting it went straight to the windscreen and pointed out a chip 1mm wide (that you needed a magnifying glass to see) as if he already knew it was there before. When I protested about the E200 charge he just said hard luck I should have been more diligent when I picked the car up. I found greenmotion at stansted more like a Mafia protection racket than a car hire company. I will never use them again and advise anybody to do the same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by NATHAN - 25 August 2018
" After explanation that my driving licence is in post even I offer to provide driving licence number I was refused to get the car "
" Due to the change of address on my driving licence which was still in the post I wasn't able to get the car so I have paid for something I have never use "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ALICE LOUISE MILLARD - 25 August 2018
" 0 "
" I felt cheated when contracting insurance. The information was not very clear or explained very clearly "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAVID - 25 August 2018
" Happy to use you again.. Good all round "
" Staff friendly, wanted a passat though, ended up with a vauxall.. Was OK though Extra insurance hard sell was OK I guess.. Would have been better to have that option online. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 24 August 2018
" The aactual car was good but the experience was poor "
" Pick up of car was a shambles. Huge queue. Stressed staff dealing with customers who didn't have the right documents or cards. Took over an hour from when I arrived until I actually got a car. Long check in. Long wait for car. Car received was an upgrade on what I booked which was good. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ELIZABETH - 24 August 2018
" Absolutely disgusted with Auto Europe, I rent cars throughout Europe regularly, but dealing with Auto Europe was a very unpleasant experience. I called and spoke to one of the phone reps and was told that I could cancel the insurance that I paid to Auto Europe for the hire car, since I was forced to take out insurance with Green Motion too. However, Auto Europe told me that I needed to call after the contract finished to make this request. When I called back, I spoke to a very rude, disrespectful lady in customer service who told me she wouldn't give me any refund. If Auto Europe wishes to contact me directly to offer me assistance, I would be very grateful. "
" The counter staff was friendly, but the company is only looking to charge as much as they can in extra fees. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARTIN - 23 August 2018
" Please see above comments. "
" I was due to collect my rental car at 8pm on the 16th of August. My flight, through no fault of my own, was delayed to an arrival time of 10.15pm. I called ahead to see if green motion was open. There was no answer on the office number, I assume was the Birmingham office, so decided to call the other number, which took me to a call centre. They attempted to transfer me to the office in Birmingham airport but after 26 minutes on hold with no answer I had to get on the flight so was forced to hang up. I arrived at Birmingham airport at 10.15pm. Following the directions on the confirmation I arrived at the first stop on the shuttle bus and couldn't see any signs to find where Green Motion was located. After speaking to the other car rental companies I found that green motion had closed even thought all the other car rental groups still remained open till 12pm or even 1am due to delays. I was stranded at this point in a place that I am unfamiliar with. In seeking some help I had to rent another vehicle from Hertz. They where only to happy to help and provided me with a car for a good price given the circumstance. I was at this point able to continue with my trip. This review email is the first contact I have had since being left on hold on the 16th of August. Auto Europe had my flight details and contact number both of which I provided because they give you as a company more accurate means of contacting and determining my travel details. It's obvious that as I haven't received a call or email this information is not used. In short I was charged for a car that I never got the opportunity to collect and use as planned with no help from Auto Europe. It's very unlikely that I will use the company again for this reason. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by GEOFFREY - 23 August 2018
" Saves both time and money "
" Pick up from airport was fast, but it took more than one hour at office to reach the counter and complete paperwork There was a full compliment of three staff at the desk "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MILES - 23 August 2018
" I will be seeking legal advice, you let me book a car pick up from said company at 10pm which knowing the Shut at 10pm I was never going to make the booking! I had the resulted in an extra £90 hotel cost and another £300 car rental the day after! I will be seeking legal advice and you will be hearing from my solicitor "
" I will be seeking legal advice, you let me book a car pick up from said company at 10pm which knowing the Shut at 10pm I was never going to make the booking! I had the resulted in an extra £90 hotel cost and another £300 car rental the day after! I will be seeking legal advice and you will be hearing from my solicitor "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by NEIL - 23 August 2018
" Terrible by the look of the queue i would of been there for more than a hour or so, looked like a back street business to me not very professional, Sorry had to cancel and use europcar took 15 mins then I was on my way "
" Was collected by shuttle, and dropped off with a queue of about 20 people outside and about 15 inside asked staff how long would it be to collect my vehicle, no help what so ever as they told me they could not speak English, Sorry but I had business meeting and emailed you my cancellation, bad experience all round , "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MICHAEL - 23 August 2018
" You pay possibly lowest price for rent respectively terms of rent very tough. Low limited mileage 95 per day. High secure deposit Limited cars choice and in my case car rear brakes light did not work. Waiting time for pick up from airport was bit long although drivers were very polite and helpful. Not very good connection with office by phone ...in my case "
" In general everything was OK in my case. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by KERRY - 23 August 2018
" Overall experience I can not fault - Car well presented and clean, just no fuel. Only issue I had was the Fuel - Car had little fuel (empty Tank - 30 miles) so caused stress when finding a petrol station when not used to the area. "
" Smooth and fast Car hire - well informed and lovely staff. Green Motion is outside the main airport at the Hilton but bus easy to find and free when Green motion Car rental agreement is presented. Hassle free away from airport traffic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CHARLES - 23 August 2018
" This was one of the bets rental experiences that I have had. "
" Very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BRIAN - 22 August 2018
" Enough said. "
" Too much time waiting around, was there over an hour before I was seen and another 30 minutes before I could go once I had dropped the car off. Did NOT like your hyper inflated excess values which forced me to take out YOUR excess insurance at £26/ day ... felt robbed! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JOHN - 22 August 2018
" AE should have made the above much clearer "
" The only car rental company that has ever required Photo ID PLUS a passport (which we don't carry from Isle of Man), and so refused to hire the car unless we bought extra 'top level' insurance. Not impressed. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LONDON, GB - Reviewed by DEREK - 22 August 2018
" No answer from Autoeurope when I tried to contact you to help resolve it. "
" Plane late. They had given my car to someone else. Had to upgrade at 100% more than original price "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by MICHAEL - 22 August 2018
" While it saved a little bit of money, it wasn't worth the hassle versus just booking with a trusted car hire agency. The extra step of booking through a third party (Auto Europe) + not a good rental company (Green Motion) added additional pain to booking a vehicle. Not worth it. "
" Terribly inefficient, disorganised, and poor communicative staff. In total, we spent about 1.5 hours at Green Motion. There was also a discrepancy in the car type that was specified "VW Golf or similar" and the car type Green Motion wanted to provide. What qualifies as a Auto Europe "1M Basic Rental" I would not say is the same as "VW Golf or similar". I had to argue with them to get a car that was actually more similar to a Golf. Once all that was over though, the car itself was fine. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by LEE - 21 August 2018
" - Great that you can compare different rental companies in one place. - The information provided by Auto Europe for the car rental with Green Motion was incomplete and when I arrived at the office, they demanded more documents from me than was outlined in the Auto Europe paperwork. "
" - The staff made the whole process of picking the car up from the office long and very stressful. They weren't considerate with the fact that my paperwork from Auto Europe didn't include information that I needed. - The person at the desk that I spoke to to pick up the car was not very helpful with explaining what I needed to do. I asked for explanations and they said that I should just use Google for an answer. - The car was very dirty when picking it up and they didn't let me inspect the vehicle before signing for it because they were too busy. They said that they didn't have time to inspect the car for themselves either. - Green Motion made me pay an extra £100 for adding an extra driver so I could take the car, because my Dad used his credit card to pay for the rental. My payment shouldn't have been accepted in the first place if the rules were that the names needed to be the same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by RICHARD - 20 August 2018
" Very helpful staff "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANNE - 20 August 2018
" The whole holiday was very negatively overshadowed by the car hire experience. "
" I am appalled that the conditions of hire from Green Motion were so different to those printed from autoeurope. I am also appalled that having contacted autoeurope to raise my concerns that I haven't had the courtesy of a reply. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LUTON, GB - Reviewed by OLIVER - 20 August 2018
" Customer care absolutely disgraceful , happy to take money from debit card then refuse 2 methods of payement for deposit , why take debit cards at all if your going to leave people stranded !!!! 2nd time auto Europe has done this to me !!!!! I'd never recommend them as they were happy to level me stranded on a technical detail hidden deep in the small print where it also says may take debit card , why can you pay for car with debit card then , total scam !!!!! "
" Allowed to pay for car with debit card but refused it as deposit , then refused to accept my fathers card , so left us stranded !!!!!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by LYNN - 19 August 2018
" Poor car hire company you only get what you pay for, go slightly more expensive for a better experience, and less hidden extras, £1205 excess is ridiculous by any standards and limited mileage as well "
" There were too many hidden extras, I felt they were searching for damage to blame me for even though the car had a smashed rear light when I picked it up, the car I had booked was not available and I had to pay £25 extra for a different car overall a horrible experience "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MANCHESTER, GB - Reviewed by DAVID - 19 August 2018
" Auto Europe offered me the best price. "
" Had to wait some time to be served at pick up. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VALERIE - 19 August 2018
" The hire cost was good, the overall experience was okay. Nobody attempted to give any information about the car, or check if I had any questions. "
" The check in at the office was reasonably efficient, but it took at least 20 minutes for the staff at the collection point to get my car, check it, and let me leave. They did not seem to have any idea that hirers want a speedy collection so they can get on their way as quickly as possible. The person I dealt with seemed to have little English, which made it difficult to communicate. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JON - 18 August 2018
" Terrible. Could not get an answer from an operator. Tried and tried. No answer. Terrible service. "
" Could not cancel. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by MAICON - 18 August 2018
" Greenmotion ruined my vacation. They charged me a lot for the full insurance, the car broke and I had to pay more 1200 as a deposit for another car. "
" They charged more 240 pounds with a full insurance. The car they gave me has broken and they changed more 1200 pounds in my credit card. I will see a solicitor to have my rights. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by WILLIAM - 17 August 2018
" my advice to everyone is NOT to rent a car at EASYRENT "
" everything went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JONATHAN - 17 August 2018
" They wanted £1000+ off me. Even though I took out your premium insurance. Rip off. "
" Cowboy company. To many hidden charges. Still waiting for refund from YOU. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by SABINA - 16 August 2018
" I feel like all my problems with Green Motion could have been avoided if Autoeurope had given me the right information / communicated it more clearly. "
" Not accepting American Express at a travel company is, simply, ridiculous. Because Green Motion can only take the deposit on a credit card, they really should accept all major credit cards. They don't. The information was not made obvious enough at the time of booking. It should be in GIANT CAPITAL LETTERS at the top of any communication related to Green Motion. The car cost me double what I'd expected to pay, and rendered the whole point of renting it completely useless. I was so disappointed. It felt like a scam. The staff member I spoke to when I returned the car was rude and combative when I tried to tell him I thought the fact that they don't accept American Express is a problem. (Another couple were having the same issue I had.) The car also had 2 points of damage when we picked it up, which the staff had not got on their records. Thank god we had taken our own photos, or else we would have been charged for that, too. If you have an opportunity to give them this feedback, please tell them they need to become more professional. They should accept Amex (which most small businesses in London now do, in spite of additional charges), or at the very least update all their communications so there is no way to miss the information that they do not accept it. They should also be apologetic and polite to people who get caught in this trap. Green Motion's low prices are only available to people who use a VISA or Mastercard credit card. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by WILLIAM - 16 August 2018
" No real comment about auto Europe expect I couldn't reach you on weekends when I needed to about all these extra charges. "
" The worst rental I have ever had. The staff are incredible rude, they charged me £36 at the counter to use my debit card as they said I couldn't use my credit card as the credit card experiry date was sepetember. Although nowhere on line or in their terms said that would be an issue. My voucher said unlimited mileage then they tried to charge me more for that. When I said they are taking me for a ride they said don't take the car then it's not our problem. Honestly I really hope this company never gets used again by anyone "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by WENTZEL - 16 August 2018
" There was hidden Insurance fees that I didn't know about. "
" There was hidden Insurance fees that I didn't know about. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by UTE - 16 August 2018
" No issue "
" Sadly I must say to pick up the car took us 1,5hrs. Even when there have been enough staff a lot of documents and proof of ID and discussion went on which wasn't very nice. The car was exellent, the drop off service was quick and handy. The respond of e-mails was also very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 15 August 2018
" I've said more than enough above. My wife emailed Greenmotion about the extra £36.00 cost but hasn't even had a reply. "
" Firstly. Our flight was over 3 hrs late in departing Belfast International. Because we arrived at Greenmotions office late (approx 23.30pm) , we were charged an extra £36.00. Bearing in mind it was pitch black, we were unable to inspect the car properly. The following morning I was able to inspect the vehicle. I had to send pictures of any damage to the vehicle. There were a lot of scraps, dents. The car was also very dirty, inside and out. The inside of the windscreen also had a film of dirt and grease over it making it very difficult to see out of. When I returned the vehicle the following day, the Greenmotion representative hardly batted an eyelid. A very disappointing experience and a car hire company that I certainly won't use again and will be advising friends/family not to touch with a barge pole. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 15 August 2018
" Used many times, always good. "
" Very slow shuttle service for off airport campus location. Tried very hard to sell additional coverage. Inconsistent Car Vehicle Condition Report process, where by damage on the car was not recorded prior to rental agreement. Up on pick up a 1mm stone chip on the windscreen at the very bottom, has resulted in a £500GBP bill! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JESSICA YUEN CHI - 15 August 2018
" We were not told by AO's confirmation email that we will need to bring a passport or bank statement within the last 3 months in order to pick up a car. In your email there was a link to the voucher, and by clicking that voucher, it takes me to another link to Green Motion's terms and conditions. Within the terms, it says that it has to be a hard copy 'printed', that's it. So the staff refused to lend me the car, even if I have a dated bank statement, he refused if I can go and print a recent e-statement from my bank, because I no longer receive any postal bank statements. So I found the entire process was very misleading, also when I tried to call your number, there was nobody to answer. This was the most frustrating experience ever. "
" We were not told by AO's confirmation email that we will need to bring a passport or bank statement within the last 3 months in order to pick up a car. In your email there was a link to the voucher, and by clicking that voucher, it takes me to another link to Green Motion's terms and conditions. Within the terms, it says that it has to be a hard copy 'printed', that's it. So the staff refused to lend me the car, even if I have a dated bank statement, he refused if I can go and print a recent e-statement from my bank, because I no longer receive any postal bank statements. So I found the entire process was very misleading, also when I tried to call your number, there was nobody to answer. This was the most frustrating experience ever. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LONDON, GB - Reviewed by IAN - 14 August 2018
" as per above number 3 "
" the car was dirty externally, i had it washed,the day after hiring. the counter staff where great but understaffed, which caused delays, in both pick up and return, they need more staff at the hilton hotel pickup. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by MARGARET - 13 August 2018
" Auto Europe provide a good service. "
" I had a very rude agent who insisted that my Jersey licence had a paper part to it. I have complained to gren Motion who have confirmed that the agent was incorrect and have apologised for the issue. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SERGEY - 13 August 2018
" Overall ok "
" Did not realise that I need to get from DVLA proof of my driving performan ce, so it took a lot of stress and time to do it via phone at the Green Motion. The rules say that they might ask for this evidence, but it was small print, which I usually do not read carefully. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by HEINZ - 11 August 2018
" Everything worked out perfectly "
" Everything worked out perfectly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RACHEL - 11 August 2018
" I tried to phone Auto-Europe on day of pick up, and couldn't get through. I emailed and got a reply telling me to ring after the booking had completed. I rang and spoke to someone, who told me to email customer services. I emailed and have not had a response. I have also emailed Green Motion and have not got a response. I am now picking this up with consumer websites, and will be taking advice on next steps. "
" This is the email I sent you on 31 July: I had serious issues yesterday with this hire and ultimately left without a vehicle and had to hire a car at short notice with another provider at the airport. This was both stressful, a waste of my time and has also left me out of pocket. This is what happened: - on arrival at Green Motion Gatwick, there were long queues, and while waiting I could hear other customers already being served arguing because the service staff were doing a really hard sell to upgrade to their insurance add on. They were using what I would describe as scare tactics to make the sale, by underlining repeatedly how punitive their charges are if there is any damage to the car. It was bizarre to hear them basically try to sell product by explaining how unfair and over priced their repair costs were. Two different sets of customers got quite upset by this. - I thought to myself that I was glad to have annual insurance which means I always say no. - When I was served, I produced my licence, passport, proof of address, DVLA code, and finally my Amex card that I'd booked with. I was immediately told they don't accept Amex and they'd need a different credit card. I explained that was what I booked with and that I don't have another credit card, only debit card. - He told me that wouldn't work and that I'd have to take out their insurance which would mean I could use my debit card. I remonstrated that this was ridiculous as I had booked using that card. He said that wasn't his problem as I'd booked through a third party. And he said it was made clear in the booking voucher. I checked and couldn't see anything and asked him to show me where. He struggled to find it too, and then pointed out that the very last small print T&C on the 4th page said it. I said this wasn't fair and that it had to be more clear if it was that fundamental. He shrugged and said there was nothing he could do. - He again tried to push the insurance option. I asked why that meant he could take my debit card and said it felt like a scam to sell the insurance. The insurance was going to add another £25 approx/day, for something I don't need. By this time a French couple to my left were having the exact same argument with their agent. - I asked him what my options were and he said to call yourselves and arrange a different rental with another company. We tried that but couldn't get through and he said there was nothing more he could do. I asked him if he could understand that from my perspective, having booked using my Amex card this was a very frustrating situation. He again suggested the insurance option was the way to go. I asked to speak to the manager. - she came over and immediately said there was nothing they could do and that he had already done everything he was obliged to do. She clearly did not care. - at this point I took their names, and they didn't like that. Then I took a photo of the laminated point of sale item they had breaking out the different insurance packages they were offering, and at this point they got very angry with me. The manager demanded I deleted the photo, she came round from behind the desk and was very aggressive, she seemed like she was going to try and take my phone and threatened to call the police. I told her she had no right to do any of those things and she said she was calling them right away. She called to the desk agent to make a note on the system, something to the effect that I was to be refused future rentals. - I took my bag and left the building, obviously without a car. And I was quite upset by her aggressive behaviour and also the threat to call the police. - while I was standing outside with my bags, wondering how to get back to the airport and then arrange alternative car hire (my family were all waiting for me to arrive!) the manage followed my outside, and was now even more aggressive. She told me that unless I deleted the photo immediately and showed her that I had done so, then she would call the police and also would flag on the system something that would mean no car hire companies in the UK (she emphasised all, not just Green Motion) would refuse to rent cars to me. She was speaking very forcefully and in front of all the other customers waiting there, as if I was some thug or criminal. I don't think she has any right at all to demand I delete something on my phone, including highly dubious insurance packages that they are happy enough to laminate and promote to all their customers, but have obviously been told not to let "get out". And she also was way out of line to dress me down in public like that and to threaten me. - I deleted the photo and showed her that I had done so. She insisted on looking at other pictures in the folder in case i had taken more than one. - however, before deleting the picture, I emailed it to myself, so I still have the evidence. Sorry, that's a bit of a long story there, but I want to get all the details down. In essence: - I want a refund - I assert that I did nothing wrong here - and if a customer books with a credit card the vendor will not accept, then the fact should be immediately be flagged. Burying such a fundamental barrier in the Ts&Cs isn't good enough. - but I also want you to raise this unacceptable behaviour with your vendor - this was clearly not isolated behaviour, I was not the only person being bullied (I use the word specifically and deliberately) by them into buying expensive insurance that they shouldn't need. Finally, I want to make clear - as I suspect they will spin the story differently from their side - I never raised my voice, shouted, swore or got abusive. I was assertive about my point of view of what was happening, and I told them I thought it was a scam. But I stayed calm throughout, unlike the manager who lost her cool entirely and was threatening to me both verbally and physically. I have tried 4 times to ring you, but after going through the IVR tree I can never get beyond the Mozart hold music. I am on holiday with my family, don't have access to a landline, and do not intend to spend my holiday on the phone chasing this. However, once I'm back at home I shall be pursuing this through all channels, including social media and newspaper consumer champions. I understand there is already a large group of unhappy Green Motion customers agitating for something to be done. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PETER - 11 August 2018
" A good selection of rental car companies and affordable deals, but the 48-hour cancellation policy is rather unimpressive (compared with e.g. Expedia's 6-hour standard). "
" The longest wait to pick up the car I have ever experienced (75 minutes in the queue alone before I even got to sit down an present my voucher to an employee) - the rest of the experience, including a very speedy and efficient drop-off, were far better though. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JONATHAN - 10 August 2018
" I think if you are advertising rentals as cheap because they hide their costs then that is not providing a good service. I will just use car hire companies I trust from now on. Europcar and Enterprise are transparent and upfront, they do not hide costs and what they say they charge is what you pay at the end. It would have been no more expensive for me to use those companies in this rental than go via Auto Europe to Green Motion and I will know in advance what I am expected to pay and receive. "
" Because they didn't accept my American Express I had to pay an additional £36 in order to lower the insurance enough to put it on my debit card. This was not communicated to me in advance and I think they should have been able to accept a method of payment which other rental car companies do accept to avoid forcing a hidden cost on my rental. They also didn't explain to me that my £400 deposit would take up to 15 days to be returned - I still haven't got it back yet 6 days later. This is causing me costs as I am now in my over draft. In my opinion they were intentionally not clear about this, leading to nearly doubling the cost of the rental, because they don't accept Amex. I will never use them again. They did not put the customer first and I felt exploited. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LUTON, GB - Reviewed by FRANCES - 10 August 2018
" As above "
" Only negative comment is how busy your office was when I arrived at Luton - but your staff their best to handle the waiting customers "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JENNY - 09 August 2018
" Collecting the car was a shocker - no shelter from the sun or rain after travelling for 26 hours and nowhere to sit.. It is always disappointing to book one type of car ..4 door and get a 2 door however perhaps this fault lies with auto europe and not green motion ?? "
" I specifically booked a small car with 4 doors as opposed to the 2 door. On collection they only had 2 door Fiat 500, only alternative to pay much more and have a larger car !!! After the paperwork was completed I then had to wait 50 minutes to be given the car - even though I had a reg number. The staff allocating cars herded the waiting customers into a small area and were most officious. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by MARK - 09 August 2018
" I don't have an issue with Auto Europe, unless my deposit is not returned from Green motion. If not I will take legal action. thanks Mark "
" I will never use Green motion again. This is the 2nd and last time. They try to say the car is damaged in some way, as soon as you bring the car back. I picked up the car, at 10pm, and it was pitch black, and could not see any faults, but it was dark. When I returned the car, it had a small cut on the tyre. I only drove the car from the compound to my home and back, so there is no way the cut was made during my rental. The staff where very rude, forcing me to sign to the effect that I had caused the damage and I would not be getting my £1,250 deposit!!!!!! sorry these guys might be cheap, but they are cowboys, and auto Europe should stop using them. I want my deposit back, or I will take this legal and deal with it through the courts. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by GEOFFREY - 09 August 2018
" I could not be more unhappy about this experience. I had thought that by going g though autoeurope I would be guaranteed some protection against rogue companies I will think twice about using autoeurope again now I'm afriad "
" This was without doubt the worst car hire experience of my life. I would like to raise a complaint about the company green motion. Who appear to be running a fraudulent operation. On returning the vehicle the the member of staff went straight to the front of the car to find a tiny scratch on the underside of the bumper that he clearly knew was there already. He then refused to have any discussion and I received a bill for over £500 for the cost of a new bumper. I have tried to get In Touch with the company but have had no response. On reading some other customers experiences and several newspaper articles about the company I see that this is common practice for the company. It reflects badly on auto Europe, a reputable company, to advocate this company. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RICHARD - 09 August 2018
" Some reported rogue practices have had them slammed in the media, I've used them many times and never had any issues whatsoever. "
" Flexible with late pick up and late drop off. Quick, polite service, clean, modern, well specced vehicle. Have used before and will use again. Do read the T&Cs, you will need a credit card and driving license report every time, and proof of address matching driving license first time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BEN - 08 August 2018
" See above "
" - It wasn't clear at the pick-up desk where we had to go to collect our vehicle. We waited quite a long time at what we assumed was the collection desk (having followed the signs for 'vehicle collection'), only to be told we had to go elsewhere. - When I registered to take the car I was asked for proof of my address (as well as my driving licence). I had not been alerted to this beforehand. Fortunately I was able to download a bank statement, but if for any reason this hadn't worked it would have caused a big problem. I should have been told about this beforehand. - At the collection desk I was also asked for a DVLA code (to show I had no points on my licence). Again, I was given no advance warning about this. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LAURA - 08 August 2018
" Waiting an hour and thirty minutes for a car is crazy. I might expect it from 3 world countries, but not here. Rude staff members apron arrival, feeding you through like cattle. Also, Trying to up sell a car even before we get the car is unacceptable. Not having the car we selected, then trying to down grade to a catergory below is appalling. Please can you clearly indentify the da code you require on the first page. Not the fourth page in small text. You don't gain any money from it, so help your customers. "
" Waiting an hour and thirty minutes for a car is crazy. I might expect it from 3 world countries, but not here. Rude staff members apron arrival, feeding you through like cattle. Also, Trying to up sell a car even before we get the car is unacceptable. Not having the car we selected, then trying to down grade to a catergory below is appalling. Please can you clearly indentify the da code you require on the first page. Not the fourth page in small text. You don't gain any money from it, so help your customers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
GLASGOW, GB - Reviewed by EDWARD - 08 August 2018
" Auto Europe not at fault per se but unlikely to use again "
" Appalling service. Car the wrong size, yet Green Motion unable to provide anything to fit family + bags. Terrible counter staff - when for a cigarette whilst we checked for our DVLA codes. Manager cancelled booking as unwilling to provide an automatic car for same price. Worst customer experience I have ever had. Would actively discourage anyone who asks not to use Green Motion and will also be following up this with a formal letter of complaint. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by JAMES - 08 August 2018
" website could be more user friendly. "
" The new deposit of £1200 is very steep and the limit of 290 miles for three day hire is very low [unless extra paid to get unlimited] Also there is a £3 charge each way for getting picked up in airport car park [unless you want to walk to Enterprise pick up which is not good in rain]. Was told the pick up would be in 15 minutes, however I had to phone every 15 minutes to check where the pick up vehicle was and it finally arrived after 50 minutes. Car had no washer fluid in the bottle [which is an MOT failure] and although I was told petrol was on the half, it was actually under the half by about half a gallon. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LUTON, GB - Reviewed by IDA-MARIA LANA - 08 August 2018
" We were not able to get the car as we only had a credit/debit card and could not use a card that was not in the drivers name, which we werent advised of beforehand. Ended up having to make a complete new booking with Green motion who were really helpful. I asked Auto Europe for a refund and hope to receive this soon. "
" Green Motion staff were really helpful given the situation that we werent able to get the car we initaly booked "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by JAMIE - 08 August 2018
" Contract with autoeurpe stated unlimited miles. Green Motion when I arrived stated that they only allow 95 miles a day. This is not what I paid and signed up for. "
" Staff at pick up were rude and made it a weird experience to the point that I felt I couldn't fully inspect the car for scratches/dents. How return staff were good. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EAST MIDLANDS, GB - Reviewed by KEITH - 08 August 2018
" On the who.e first rate ! "
" Vehicle a bit grubby inside, but on the whole a good experience - not subjected to horror repair situation! We "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by BETINA - 08 August 2018
" T "
" They was not at the drop off I waited until 7 minutes past 6 I left the keys at the hotel I need to get the bus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAITLIN - 08 August 2018
" I had to purchase insurance as they told me the reimbursement insurance I purchased through auto Europe was not accepted by them. Had to pay an extra 60gbp for this. I wouldnt have paid for the reimbursement insurance through you if I knew that. "
" I had to purchase insurance as they told me the reimbursement insurance I purchased through auto Europe was not accepted by them. Had to pay an extra 60gbp for this. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by LOVE - 07 August 2018
" Not a bit happy of my experience at that time . "
" I called on my arrival. My paid vehicle has been cancelled and given to someone else after 2 hours I have not picked up the car as was still on the plane. Very poor customer service! I am a Very disappointed customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GARY - 07 August 2018
" This is the second time that I have had cause to complain about service received when using Auto Europe for car hire. I didn't even receive an acknowledgement of my complaint before. I will be amazed if I do this time. "
" My experience of Greenmotion has left me with the opinion that any further energy spent trying to reason with them, would be a complete waste of my time and energy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
LUTON, GB - Reviewed by WILLIAM - 06 August 2018
" Great service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by WILLIAM - 06 August 2018
" See above. "
" One of my wife's art community contacts referred us to Auto Europe, and based on this experience we will use this as our go-to source. Green Motion was new to us as well. Their Glasgow operation being off the airport was a little off-putting but turned out the be no problem at all. They have an excellent selection of vehicles, especially in the hot hatch and small performance SUV categories, well-suited for touring the Scottish countryside. We like their beneficial business approach. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 06 August 2018
" A good cross-section of rental companies, although the 48h free cancellation is rather unimpressive (see Expedia's 6h cancellation policy). "
" The slowest pick-up I've experienced - everything else was fine though. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by SUSAN - 04 August 2018
" Auto Europe fab Green Motion bad "
" Absolute shambles when collecting the car. Lots of people wanting to collect cars at the same time and whilst there were a number of staff on the counter there was only one person getting the cars and handing them over to customers which included a close inspection of any damage on the vehicle. Person on the counter that dealt with me was rude and abrupt and tried to say my vehicle had been rented to someone else as I was 10 minutes late Had t wait 35 minutes when returning the vehicle as only two people were doing this. No waiting room which meant string about in the rain "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 9
LIVERPOOL, GB - Reviewed by FRANCIS - 03 August 2018
" Would be more likely to deal direct .... the real deal is getting done at the counter on the day "
" When I arrived at the depot, the car that I had booked; an auto estate, had gone. There was only one other car available in an auto estate a Rav 4... this entailed an increase in cost ..... it is unfortunate but we all expect to get ripped off at the counter when we hire a car... the car was great.. but so would the original car I booked have been .. luckily Georgia at the counter was genuine and helped to make the situation less frustrating.. any who I have learnt a lesson ... I would use green motion again, but with care not to be misled "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LASZLO - 03 August 2018
" Easy and simple transaction. "
" Although we waited an hour to get our car their services seemed to be efficient and the guys in the office were working hard to satisfy customers. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by SIAN - 03 August 2018
" Cheap deals "
" Very professional, helped answer all questions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JOSEPHINE - 02 August 2018
" I rang Auto Europe on the Sunday three times. The first call took ten minutes to connect and I asked for a call back. I got cut off. The second time I got through after four minutes. I explained the problems I had. She said she'd call back but didn't. The third call I made I requested a call back but no one called. On Monday I was told that I would receive a refund in seven days. Our weekend was expensive as we had to hire taxis'. So we were very much out of pocket and had the trip spoilt. "
" They insisted I needed my national insurance number - despite having my driving license, passport, credit card. They refused to let me have a car. My husband had all the documentation and his national insurance number,but they said the car was booked in my name. So we had to get taxis' My husband was on crutches and a Beckham boot. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JUDITH - 02 August 2018
" See above. No real problem with Auto Europe but all round dreadful. "
" It was a total shambles. The car booked was not available and they tried to fob me off with a cheaper one. The car I eventually agreed on was not very clean. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
LUTON, GB - Reviewed by LAWRENCE - 02 August 2018
" I rented a nearly new car for 5 days in Luton Airport and I had no problem with it. Returning the car was very easy and the staff were friendly. "
" Staff were friendly, price is reasonable and the booking experience was smooth. I would highly recommend Green Motion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BRIAN - 02 August 2018
" As I said the only fault was the length of waiting time to get the car and get on the road. "
" Great value staff were friendly and helpful but we had far too long to wait to get the car, it was over an hour "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by SCOTT - 02 August 2018
" Booking was misleading. When I book a VW Passat I don't expect a 1.4 petrol. Website was fine but you should stop recommending Green Motion. They are terrible and are manipulating your algorithm "
" Two hours to pick up vehicle and then bribed by staff to leave a good review. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ISOBEL - 02 August 2018
" Great service. Friendly and helpful! "
" Very good experience overall, however we were given an automatic initially when we had asked for a manual. This was fine but it cost us some time when we wanted to set off on our journey. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL - 02 August 2018
" Auto Europe sold me insurance that was not accepted by Green Motion. If I had not agreed to extra insurance premiums paid to Green Motion I would had a 2000.00 GBP hold on my debit card. Unfortunately I do not carry that much money in my day-to-day account. I will not use a third party agent again ... especially Auto Europe. "
" Everything was fine with Green Motion apart from drop off location details. There are 3 or 4 Holiday Inns in the Heathrow area and Green Motion documents do not give street address or gps coordinates of the exact location to return the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MICHAEL - 02 August 2018
" Auto Europe was great at finding me a car and was helpful in resolving a problem with the car rental agency. I would gladly contact Auto Europe again for a car rental. "
" Arrived at the counter and was told by a staff member that all customer reps were out and that I should wait outside of the shop. After a 20 minute wait the reps returned. I was then told I need to pay an additional 200￡ insurance fee because I was paying with an American credit card. In addition I would have a 1200￡ hold on my card for the car. As I was in a hurry I mistakingly signed the rental agreement and took the car without phoning Auto Europe first. The reps at Green Motion then handed me a key and directions to a car lot. I walked to the car lot only to find the car was not there. As I was returning to the office I phoned Auto Europe (AE). The AE rep was courteous and tried to remedy the situation. Unfortunatly as I had already signed the contract for the car I could not change the agreement. I wish I would have called Auto Europe first. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by CASEY - 01 August 2018
" I misunderstood the insurance. I thought it was insurance cover but now uncertain. "
" It was slow to pick up car due to queue but being an airport pickup on Friday probably expected. One hub cab scraped curb during weekend so advised at drop off l would hear back about deposit/ charges. 3 full working days later and no contact or update and full deposit still being held. Green Motions copy of the pick up condition had a previous scratch missing from their copy. Luckily my copy had the mark noted. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by MARK - 01 August 2018
" Association with Green Motion makes me wary. "
" Absolutely dreadful. In all my years of hiring cars I will avoid them at all costs in the future. Farce from start to finish. Didn't have an appropriate car ready, eventually compromised just because we needed to leave, only to have to return that car because AC was broken (which I discovered they knew about by the trainee who inadvertently told me when I phoned to complain). Took a second car directly from another hire drop off, which was dirty, only to have them query dirty seats at drop off, when the whole car was dirty when we got it! Not a pleasant experience, manager wanted to get contractual rather than understand a customer, check-in guy who made me feel quite uncomfortable with his scrutiny initially wanting to highlight scratches and dents which were already marked at check-out. I will NEVER EVER book again. I'd rather get bus or train for the whole 2,000 mile journey next time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JONATHAN - 01 August 2018
" Thanks "
" Extremely long check in procedure. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - 01 August 2018
" I was very disappointed that I had paid the upgrade on my insurance with Autoeurope and then was told that the upgrade was irrelevant to Green Motion. They charged me 19.50 for my insurance upgrade with them which, considering the cost of a two day rental was £22., seemed a bit rich. "
" I was very disappointed that I had paid the upgrade on my insurance with Autoeurope and then was told that the upgrade was irrelevant to Green Motion. They charged me 19.50 for my insurance upgrade with them which, considering the cost of a two day rental was £22., seemed a bit rich. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by RYAN - 01 August 2018
" Car did not match type reserved. "
" Did not receive the type of vehicle I had reserved. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by REBECCA - 01 August 2018
" The whole experience was distressing and very traumatic, i would not hire a car from here again "
" I was kept waiting nearly an hour to collect the car, making me late for the appoint i had travelled hundreds of mile for "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by DANIEL - 31 July 2018
" Please confirm the refund "
" We arrived to a shambles of a queue snaking around the building and into the carpark. They were so busy and the wait was hours so they were handing out water in the queue. In the end, we gave up and called an Uber. I have asked for a full refund and please ensure you do not make payment to Green Motion "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JAMES - 31 July 2018
" This has been a very negative experience for me. If Green Motion do not resolve this matter fairly then I will be escalating it to the Fair Consumer authorities, and my credit card company. "
" I have had a very negative experience. They have claimed that a tiny scratch on the wheel was caused by me, but it is so small that even the Green Motion staff agreed that it could have been missed on the inspection. Green Motion have deducted £156.00 from my credit card without notifying me in any way. I have chased them three times by telephone, and have also sent a written complaint. I will keep you advised of the progress of the complaint, but I am very disappointed. I have also booked through Auto Europe for a holiday in September, so I will decide whether to cancel based on the outcome of this matter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
LONDON, GB - Reviewed by ROBERT - 30 July 2018
" We were very pleased with the car that we got and considered it to be excellent value. "
" Excellent. Service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAREN - 30 July 2018
" Auto europe provided an efficient service "
" It has a very efficient pick up and drop off service. I was not given enough time to properly inspect the vehicle when I picked it up. When I dropped it off I was very pressurised by the assistant who pointed out scratches, wheel rim damage and bumper damage that I did nt do. He was charming but very forceful. I was given misleading information too as to how I was to claim from my insurance. I was charged an outrageously inflated amount for the damage also. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PETER - 30 July 2018
" On returning the car they are told me there is a dent (that is not even visible to the eye) and that I am being charged GBP250 for it. This is a joke. There was no inspection done with me of the car showing me dents from prior use and even so, we would not of seen it. I know for sure that we did not cause any damage to the car at all. I have emailed their customer service as advised to by the inspector and I have had no response and I have now subsequently seen that they have taken the money off my credit card. "
" On returning the car they are told me there is a dent (that is not even visible to the eye) and that I am being charged GBP250 for it. This is a joke. There was no inspection done with me of the car showing me dents from prior use and even so, we would not of seen it. I know for sure that we did not cause any damage to the car at all. I have emailed their customer service as advised to by the inspector and I have had no response and I have now subsequently seen that they have taken the money off my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KAREN - 28 July 2018
" I wasn't looking forward to hiring a car. It could have been a better experience. Next time i will chose a hire company that is at the airport. "
" We waited for nearly an hour for the shuttle bus having already had to walk what seemed miles from the plane! The driver was unhelpful and rude. The reception person was helpful and polite and upgraded us. On returning the car the shuttle driver was brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by EUGENE - 27 July 2018
" The car hire was booked/advertised with the car to be picked up and returned with a full tank. This wasn't the case when I got the car "
" The car hire was booked/advertised with the car to be picked up and returned with a full tank. This wasn't the case when I got the car "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by JONAS - 27 July 2018
" Got serviced at the counter super fast and it was all very good "
" Fast and reliable service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by CHRIS - 27 July 2018
" The worst car hire experience ever. Awful way to treat customers. "
" You canceled my booking without good reason (you claimed card was declined, but it wasn't) and you did not notify me that you had canceled my booking. I was left stranded at Luton with no car The customer service was poor and expected me to wait an additional 2 hours to rebook (this was not possible for me, with my planned schedule). I had to book a car with a different company (which I expect you to pay for). I have raised a complaint with your customer service, but 5 days later you have not replied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by ESTHER - 27 July 2018
" I would certainly use this company again. It's the best value i've Seen and I was very satisfied with the vehicle and the service from the friendly staff. "
" I loved the cute little red car! The service from the staff was great both at the start and at the end. All excellent, especially the value for money! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YIU KWONG - 26 July 2018
" Not sure about the insurance reimbursement experience with Auto-refund yet, still work in progress "
" Not pleasant. Had worse experience with Green Motion in Croatia "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
LUTON, GB - Reviewed by JAMIE - 26 July 2018
" Good price and worth the additional shuttle bus ride "
" Read some bad reviews online. Not ideal having to take a local bus from airport with baggage but service and price were worth it "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by RONALD - 26 July 2018
" The car was very good and low mileage "
" I have marked them down a point due to the long wait to collect the vehicle. I was in a queue of people outside their office with no protection from rainfall or shade from the sun. It did start to rain but by that time I managed to squeeze into the office. Also I think their collection instructions should have advised that a DVLA code would be required. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PETER - 25 July 2018
" none "
" long delay collecting car. Asked for evidence from DVLA with driving licence that is not necessary. Limited milage a big hindrance "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LUTON, GB - Reviewed by LORRAINE - 25 July 2018
" Never really had issues before like the above. Having said that it was usually Hertz or Europcar that the hire was from. Also due to all the changes, licence and DVLA wise this also contributed to all the confusion. Mabe the terms and conditions need to be highlighted more re the changes. To have to provide, a photo licence, proof of address, passport, NI number and a further DVA number, to prove no points on the licence at time of pick up is just too far. Surely all these things could be done online on the booking form. Not sprung up on you ,when your flight has been delayed by three hours, all you want to do is pick up your car and go. Also does seem that the original "cheap price" hides an upselling opportunity, because of the credit card issue, we had to pay another 18.00 per day, so not a great bargain after all. All in all it does make me think twice about recommending Auto Europe and or using your services again. "
" All in all just not a pleasant experience. 50 mins to do paperwork and pick up the car. Just all very procedural. Customer service skills nil! Every pik up seemed to be taking the same time and all very disgruntled customers. Green Motion are doing nothing for Auto Europe's reputation. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ROSS - 25 July 2018
" n/a "
" Hi, we hired the car for the weekend. When we turned the AC on it created a horrendous smell in the car that smelt of sickness. It was impossible to have the aircon on the whole weekend. The temperature outside was 30+ degrees so it was very inconvenient. We would appreciate some form of compensation. The car was also dirty on the outside, which is fine but just not normal from other hire companies. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LONDON, GB - Reviewed by BRUNO - 25 July 2018
" Terrible service...will not come back "
" Bad staff, bad costumer support, all was delayed and we took more than 1h to get our car....terrible experience! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
LONDON, GB - Reviewed by JAMIE JONES - 25 July 2018
" Very good customer service "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 24 July 2018
" see 3 above "
" Had a long check in (90 mins), as they were inundated. However, staff remained cheerful and pleasant to deal with. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by ALASTAIR - 23 July 2018
" You should provide cars fully fuelled and expect them back full. My car was almost empty on pick up and it was impossible to return it with the same amount of fuel. Very unprofessional. "
" Cost of car hire and quality of car absolutely first class. The time it took from arrival to pick up and handing over the car very poor. You need to sort out your administration. Make sure your cars are fully fuelled on collection. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TARVINDER - 23 July 2018
" Ok. Value for money. "
" Very far from Heathrow ter4. Two bus change 40 pounds one side same return. Booking was for Passat but got Suzuki Vitara after long wait. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by ALAN - 23 July 2018
" Be careful when you book, ensure that the correct size vehicle will be available "
" Check in & paperwork all good & vehicle new condition but too small. Was not the size ordered & nothing of the correct size was available. Made for a cramped & unhappy hire. Frustratingly correct size vehicle was there on return "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by PATRICK - 23 July 2018
" Excellent service. It would be helpful to provide information/warning on electronic tolls around Liverpool. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHIVAS - 22 July 2018
" No problem with Auto Europe. Though they need to follow suit and remove Green Motion off of their site ASAP. "
" On Tuesday July 10th 2018 I returned a rented Renault Captur Hatchback Registration HV18KWA . Upon arrival I was appalled when I was told by one of your employees that I would be charged for a barely visible mark left on the rear door handle (pictured below). My credit card has since been charged $538.16. I am demanding that this is fully refunded ASAP, as this mark objectively doesn't qualify as "minor damage" by anyone' standards apart from a crook. And they never responded to my complaint. Auto Europe needs to remove them off of their site ASAP. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by QIONG - 22 July 2018
" Auto Europe often provides the lower price, I would like to recommend you to others who need. Only one thing I want to know is that the Green Motion reminded me that my order includes the insurance and if I have a problem with the car such as a crash or damage the car by my responsibility. even the insurance cover these issues, I still need to pay to Green Motion, then ask back from you. Because they said the insurance I brought from you not them. I want to know, does it true? if something happen, does easy to ask you cover these issues? "
" I ordered a VW GOLF for three days, in fact, there are no VW GOLF can be provided by Green Motion. Thus, we changed Audi A1 with the extra price (20 pounds per day excluded tax) to instead of it because I really don't like the car they provide to instead and have the same price with VW GOLF. However, it's okay, but I hope they can provide the car that I booked, then I can have free choice to change the more fancy car or not. By the way, I had car fire experiences in the U.S, once, they helped change a more expensive than the one that I booked without charge any extra fee as the reason is there is no available car that I order which is not mine responsibly. However, Green Motion staffs are very friendly, and I had kind of good experience with them. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARCUS - 22 July 2018
" Based on my exp with Green Motion I would always recommend to family and friends as they offer a great service at a much more reasonable rate than the larger agencies "
" Awesome service, quick, courteous and helpful, arrived at their offices and was on the road in my vehicle within 30 mins. No issues whatsoever upon return, handed over keys, signed paperwork and then jumped on to transit shuttle. Great service from Green Motion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by WAYNE - 21 July 2018
" Easy to book "
" Nice guys. Efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 20 July 2018
" Don't go simply for a cheaper option. I have hired from on site companies before and will only use them if I have to hire again "
" 1 hour delay in pick up at airport, followed by nonsense excuses, which differed depending on which staff member you spoke to. 45 minute delay in return journey to airport and again witnessed how the counter staff talked nonsense with other customers what had been left standing at the airport. Not the pick up driver's fault at all - the problem would be resolved if they employed and ran a second pick up. Counter staff ignored my complaint about the delay when I told him we had been waiting a hour at the designated stop. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LUTON, GB - Reviewed by HEIDI - 20 July 2018
" I did not get a car when I arrived at the service desk in Luton. Even though I had prebooked and prepaid this. Apparently my Maltese HSBC Bank debit card was not an accepted method of payment, even though this is the card I used to book it with. Very unfriendly lady at the counter as well, very unwilling to help. "
" I did not get a car when I arrived at the service desk in Luton. Even though I had prebooked and prepaid this. Apparently my Maltese HSBC Bank debit card was not an accepted method of payment, even though this is the card I used to book it with. Very unfriendly lady at the counter as well, very unwilling to help. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by THOMAS - 19 July 2018
" Whilst you are associated with Green Motion I will not be using your services ever again, without your site I would have not been connected to Green Motion who are thieves operating as a car hire company. I suggest you do as HolidayAutos have done and remove them from your index: https://www.theguardian.com/money/2018/jun/27/major-uk-car-rental-website-removes-green-motion-from-website "
" Green Motion have charged me £390 for damage that is both not caused by me, and on the border of completely invisible. The service rep walked straight to the damage when I returned the car and pointed straight to it, even though it literally could not be seen unless you were within 30cm of it. My exact experience has been described time and time again here: https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills -- Green Motion are thieves and they're giving your company a bad name for recommending them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by GRAHAM - 19 July 2018
" Good value but poss at a cost "
" Very slow to process collection of car. Took pre authorised card for excess amount. On return vehicle was overly scrutinised giving the impression that they were despeeately looking for an issue - there was none. Was charged for returning car just over an hour late - never had any of these issues with other hire companies. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by KAREN - 19 July 2018
" Very efficient. "
" The team were very patient with me and were very helpful. My only issue was the smashed wing mirror made things a bit difficult as I am not a confident driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by SINEAD - 18 July 2018
" Poor "
" Would not rent me the car as I had not got the paper part of my driving license. Left me stranded in Stansted. No refund from auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ABU SYAHMI - 18 July 2018
" No diffrent from other vendors. Prices are competitive. "
" Took over 30mins to handover the car. Got upgraded car because unavailability of the one selected which compensate the delay. Drop off: at arrival bus stop instead of departure gate. Luckliy there was an empty trolley to carry my lugggages if not I'll be screaming. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALAEXIS DARRYL - 18 July 2018
" Very poor. "
" 1, Car booked for 13.30 pick up and still waiting at 14.30 left waiting outside in 26c heat with no offer of water etc. When we did get the car paper work was wrong for that car so had to be changed. 2, On return the car was 10miles over the capped limit (£2.50 to pay) was told this would be wavered if we were to write a good review on google. Then made me do this there and then so they could see it was done. (later removed) 3, The excess deposit of £1205.00 was left on my credit card and told it as a holding deposit and would only be processed if the car came back with damage, the car was returned with no damage (confirmed by Green Motion) but the £1205.00 has been charged to my card. Now having to make phone calls between my bank and green motion. Very unhappy with there customer service. Would never use this company again or Auto Europe again. Will book direct with car hire company. Booked and paid Auto Europe then when I got to car hire company they wanted extra for this and that. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by ASHLEIGH - 18 July 2018
" The booking system was fine - I would have preferred it to be made clearer that this particular company needed a shuttle off-site, not just a shuttle to the other car rental locations. "
" The shuttle service to and from Manchester airport was completely inefficient and appeared very disorganized. Waiting over an hour to be collected and then waiting another 45 minutes upon vehicle drop off is not acceptable - especially when the staff informed me it would be 15 to 20 minutes each time. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JORDAN - 17 July 2018
" Nothing agaisnt auto europe but green motion where a disgrace i will be taking the action to a high authority regarding the charge of £95 to use my debit card. Dont let customers book cars on debit cards if the company will not accept them on site alot of customers do not have or us credit cards !! "
" Absoulte disgrace, first we where left waiting 2hours to be collected by the shuttle service. We where then charged £95 to use a debit which i will be taking further because which after speaking to other customers i found out that they where not charged to use a debit card. I had to pay a deposit of £100 which also has not yet went into my account. Overall the company was a disgrace and i was not the only customer to think this both collect and leaving the car to green motion. The debit card charge i will be taking to a high authority because it was a disgrace! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GLASGOW, GB - Reviewed by MARGRIT REGULA - 16 July 2018
" In addition to the long wait of 1.5 hours until I got a car, it turned out that the car was not fully filled with petrol. The agent refused to fill it and became very unprofessional so that I canceled the rent. I will not return to Auto Europe or Green Motion anymore as the confirmation received by Auto Europe did not match the conditions on the ground, i.e. the conditions encountered with Green Motion. "
" I waited 1.5 hours till I was served at the counter in order to get the ordered car. This was due to a large volume of customers. The staff did their utmost to get us served, however, I wondered why most of the paperwork was not prepared beforehand, as the arrival of so many people to the counter was known in advance. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by LINDA - 15 July 2018
" I would not recommend to a friend as none of my friends are as ballsy as me and would be too polite to decline the extra insurance, which means the car hire is very expensive. "
" I would use your service again because the cost is low. However, i was appalled at the hard sell your staff were doing to customers regarding extra insurance. I never take extra insurance to reduce excess as it is unnecessary but your staff take advantage of the fact that many of your customers are foreign and don't know the rules and requirements, and are afraid of extra charges if they bump the car! The man that dealt with me was very nice, but put the fear of god into me about bumping the car and having to pay the excess! I didn't bump the car and didn't have to pay any excess but if I had listened to him, the car hire would have cost me £50+ extra. I know that they are on commission from this extra insurance sale which is wrong! also, the man who checked my car out was incredibly sexist, talking to me about using the car to go shipping, and t be careful i didn't break a nail when I was checking the scratches in the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HELENA - 15 July 2018
" If you partner with such shoddy outfits of course I am never going to use your services again. "
" When I returned the car they managed to locate two problems - a scratch on the alloy wheels and a scratch mostly under the front bumper. For these I was charged a ridiculous £589. Who would check under a bumper to see whether there was a scratch? And then there isn't even a free shuttle bus to the airport? A total rip off. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by SHEILA - 14 July 2018
" Very friendly staff "
" Insurance was quite expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDWIN - 13 July 2018
" I could not pick up my car as I did not have a DVLA voucher. I was not told about this at the time of booking my car. DVLA was not online at time of car collection. I see that in the fine print of your voucher that it is quoted on the third page. Surely if this is a legal requirement I should have been reminded to make sure I had it when you confirmed my booking and told me to take your voucher. I assumed all details were correct but was refused a car. Several people were in the same situation on that day with this hire company. I phoned your company several times but nobody answered the phone. Terrible. I am out of pocket due to having to arrange alternative transportation and had a terrible holiday - many thanks. I am also complaining to Sodexo who recommended you through my work benefits scheme. "
" Not the most helpful. Met by a what I could call a dodgy used car salesmen. I was refused a car. See below. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by BEN - 12 July 2018
" I booked a car for a 10pm pickup but was g advised that the office shuts at 10 and I would have to pay £36 or £75 as my plane was delayed. I then couldnt cancel. I wouldnt have booked it if I had known,whats the point in choosing a pick up time if the price will change after booking because of the pick up time- despite the fact I was charged a full days rental for using the car for 2 hours of that day? Its daylight robbery "
" Car had no petrol on pick up it was in the red. Also had warnings whilst driving of tyre pressure,I dont expect to rent a car & have to pump the tyres up Car was also fairly dirty on the outside "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by RICHARD - 12 July 2018
" Good "
" Air on not working "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by ALASDAIR - 12 July 2018
" We ended up walking there as the minibus did not turn up. We then had to stand around for an age before we could speak to someone. When booking the car I purchased a damage waiver with AutoEurope which was purchased to avoid having to pay the insurance/damage waiver at Green motion. This was not the case as I was then forced to pay a second insurance and Deposit which actually cost more than the care hire itself. I believe that this is a very deceptive practice and will be contacting trading standards and Radio 4's Moneybox programme outlining the shocking service I recieved at Greenmotion and Auto Europe. "
" We ended up walking there as the minibus did not turn up. We then had to stand around for an age before we could speak to someone. When booking the car I purchased a damage waiver with AutoEurope which was purchased to avoid having to pay the insurance/damage waiver at Green motion. This was not the case as I was then forced to pay a second insurance and Deposit which actually cost more than the care hire itself. I believe that this is a very deceptive practice and will be contacting trading standards and Radio 4's Moneybox programme outlining the shocking service I recieved at Greenmotion and Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by RENATO - 11 July 2018
" Easy to book. Will repeat "
" Everything fairly smooth apart from the location and only having a bus every 30 min. It can become a long wait. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RALPH EDWARD - 09 July 2018
" Better customer service answering time. 90 minutes is way too long. "
" I forgot a pair of sunglasses in the rental car. I realised this while on the shuttle bus to the airport. I rang customer service continually for over 90 minutes without an answer. This is not good enough. I would imagine that the sunglasses are lost for ever. :-( "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SEYED M - 09 July 2018
" Their service is very very bad,they are not polite at all,car was vary very dairty outside and inside,i have rented car for the past 35 years i have rented car from all well established companys and no one asked for my national insurance number only for the first time GREEN MOTION,NOT happy "
" Their service is very very bad,they are not polite at all,car was vary very dairty outside and inside,i have rented car for the past 35 years i have rented car from all well established companys and no one asked for my national insurance number only for the first time GREEN MOTION,NOT happy at all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by MARK - 08 July 2018
" Straight forward clear website and booking process. Booking details and confirmation clear "
" Efficient busy good value. Shuttle pick drivers apparently friendly though can come across as mildly contemptuous towards customers. Work long hours? Or not paid enough? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA WENDY - 07 July 2018
" Good website easy to use and great customer service "
" Good service from pick up to drop off . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by RAUF - 07 July 2018
" Straightforward "
" They could acknowledge you are there and ask what you need and have more manpower on the desk. That would speed things up. Also they could let you know the process for drop off so it would be much quicker. Otherwise the car was very new, very well equipped and in a clean condition. Would use again now I know how they work. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 07 July 2018
" No further comment "
" Had to wait 20 minutes to be collected from airport and when i got to the Green Motion office it was locked up so had to wait another 7 minutes for a member of staff to come and attend to me. I was told the fuel was just over half but it was only on quarter full. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by KELLY - 07 July 2018
" Very smooth running car for the price "
" Very smooth from start to finish. Very pleased with the service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TREVOR - 06 July 2018
" I would NEVER use Green Motion again. They were using the 95 miles a day limited mileage to catch people out too, up selling to much more expensive rates. This caused a long queue of people waiting. Appalling. Never again. "
" It was very slow. As a British resident I was asked to produce a hard copy of my home address as well as my driving license. Details on my phone were not sufficient. Thia discriminated against Brits. Overseas visitors rented without this extra requirement. I had to go to a hotel, get on line, find an address and get it printed then return to the location. It took me 1 hour 38 minutes to rent the car. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JONATHAN - 06 July 2018
" I normally only care to write positive reviews but I feel disgusted. Never again. "
" The counter staff representative told me he couldn't use my credit card to put down the deposit because it "wasn't embossed". As a result, my only option was to purchase their third party insurance. This cost more than what I'd already paid online (100GBP). Not only was a forced to pay double, he then told me I had to get unlimited milage and pay for another deposit for something else. They knew I had no other choice and was tired after my flight. Their goal was to steal my money. I ended up pay 300GBP for a 5 day car rental. To finish me off, he happily accepted payment using my "not embossed" credit card. I came here to rent a car, and left feeling violated. What an utter embarrassment. I know you don't even care to fix this but I will not stop until I've made sure everyone online knows what complete thieves you are. In today's climate, I sleep well in knowing you will not be in business much longer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by CHRISTINE - 06 July 2018
" Booking was very straight forward. "
" Great Car and easy pick up and drop off. No hidden costs if you kindly say no to all the extra insurances. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLIVE - 05 July 2018
" I was very upset as I knew the damage had not been done on my hire. The fact that more damage found during our pre hire check shows this damage had been missed by green motion. They did not inform I had until ten next day. They ignore further questions. "
" Arrived for pick up it was dark. I asked Member of staff how we can do this with just a torch he did not answer. We found two new damages not on the form. I then continued my journey. On return staff found tiny dent without paint cracking less than 10mm. However staff said dont worry, its ok, no worries so I signed the check form. I was then asked to enter the office and that if I did not pay £454.80 I would lose my deposit £1205 in full. I relluctantly paid. I had gone from green motion to a house where the car was safely parked. I did not use the car again until fueling and returning ìt. I knew this small mark was not noticed when we did the pre hire look round. I contacted customer services who did not want to know saying they followed procedures the pre check showed no tiny dent. I emailed and asked how as I had found two new damages in the dark with a torch so these must have been missed before as we added them to the form. I asked for them to explain how they can evidence that I or someone had caused the tiny dent on my hire given the above. Also they told me I could have rechecked the next day and telephoned. They do not say this when you pick up the car up or is it included with the paperwork. Horrendous unjust bunch of crooks! They have since taken the money and will not answer any of my questions. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by WILLIAM - 05 July 2018
" Very easy site to use and green motion is a great company "
" Lovely clean car and an easy check in process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PETER - 05 July 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IAIN - 04 July 2018
" See above. I am awaiting a response from customer services regarding a refund. "
" Poor customer service. Collection point closed upon arrival at Edinburgh airport. No response via phone after trying to contact supplier. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTOS - 04 July 2018
" Green motion could be better. Other companies have free transfer from airport. The hoppa bus was not free. "
" Slow going at counter 2hr wait not good "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 04 July 2018
" See above. Appalling car pick up experience! "
" The car pick-up experience was shockingly poor. It was a shambles. There were lots of staff but it took an hour & a half to collect the car. People in the queue were getting increasingly irate. The girl at the desk gave us a discount card for the next hire but said as she passed it over 'I don't think you'll be using it!' which showed that even your staff knew the service was appalling. I'll certainly never use Green Motion again. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LUTON, GB - Reviewed by GARY - 03 July 2018
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CORAL - 03 July 2018
" OK! "
" When picking the car up from desk in nova tell, it took about 3/4 of an hour before we were seen....far too long! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRZEGORZ - 03 July 2018
" Everything good "
" Car wasn't cleaned properly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LESLEY ANNE - 02 July 2018
" I found the counter staff paid more attention to their colleagues and their personal business and did not give the customer their personal attention whilst at reception. "
" If the "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by HENRY - 02 July 2018
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ANAND - 02 July 2018
" Great value, will use them again. "
" Quite a long processing time on check-in and some delay on return but staff were all friendly and doing their best "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 02 July 2018
" Everything was on point. "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GABRIEL - 01 July 2018
" It was a complete disaster. In the future I will be hiring cars from a proper company. "
" They charged me an additional 36 pounds because I arrived after 11 PM, although the office was open and they were working. When returning the car on the 27th June there were minor scratches on two of the alloys. I explained to Saleh the office administrator they were caused by potholes in the road. I also pointed out to him that almost all the other cars in their rental fleet had these scratches which they did not bother fixing. He told me that because I received an almost brand new car I need to pay for any damage even if these are minor damages which are routinely overlooked. I was screwed because I received a brand new car !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CHARLOTTE - 30 June 2018
" Awful The worst I've ever had. I feel absolutely amazed that a company like this has a license. It is absolutely shit. "
" Absolutely shocking. If I had more energy i would be mounting a full scale social media war on such a company. I have never witnessed such a terrible company. It is shocking. I cannot believe you have allowed yourself to partner with such a company. It fills me with dismay. I am so angry. First I arrive at the airport where my instructions tell me to call them to arrange a pick-up. these are your instructions. I call and i call and I call. The line is constantly engaged. This goes on for 45 minutes until finally I get through and am told where to go for the shuttle bus. The bus arrives and I tell the driver I am very disappointed in the service so far. He looks unconcerned, he tells me he does not speak English. I get in the bus and am driven 10 minutes away from the airport to a back alley. There is rubbish and leaking pipes, there are lots of people. Those working for Green Motion mostly on phones or smoking, looking unconcerned at the length of the queue to check in. There is no where to sit. It is very hot. There are a lot of people in front of me. The conditions are dirty and horrible. Everyone is very quiet, resigned to this incompetence. I can feel my blood boiling. It is just not good enough. I have a boat to catch. The queue does not move in the 20 minutes I stand in it. Nowhere. I have not moved. No one is being helpful, no one who works for Green motion looks the slightest bit concerned. There is no customer service, there is no care, there is no trust on my part. This looks like a shady deal. It is really unpleasant. I decide to go to Thrifty and rent a car from a reputable company that has a proper check in desk and a person that actually cares about me, the client. I am very glad i did not give Green Motion my credit card. i am about to write comments on social media to warn all the tourists arriving who might be tempted to use this company. I felt embarrassed for them. I felt so very very angry. it was an absolute disgrace and I think very little of you too for allowing such a shady operation to run under your umbrella. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 29 June 2018
" Overall very good, excess waiver protection needs clarification though. "
" Overall very good, however I found it disconcerting when they told me the excess protection I had taken out with you was not as good as theirs. I was urged to take their cover. I didn't but was a little perplexed about the whole isssue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by CIARAN - 29 June 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ALEX - 28 June 2018
" No problems except finding depot to return rental Excellent cheerful staff. "
" Excellent service would it be possible to provide map coordinates for returning rental? Due to confusion on returning rental as brought from Airport by bus to Rental depot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by AMANDA - 27 June 2018
" Online booking was easy and green motion efficient altogether a pleasant experience "
" Have used them on a number of occasions and over a couple of years they have developed into an efficient car hire company. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GLORIA - 27 June 2018
" Purchasing insurance through Auto Europe should be made clear that it is different than through Green Motion. Dislike having to pay for accidents upfront and then have to get reimbursed through AE. "
" Check-in process took way too long. Waited nearly an hour for two employees to serve the 4 customers ahead of me. Other than that, everything was 10/10. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DAVID - 27 June 2018
" As in section 3, it was a mess and I would not use them again. "
" Pick up was a complete mess, the instructions were to call Green Motion on arrival and they will send the bus. We call 13 times before they answered the phone, they then said just go to the pick up zone and look out for the bus, its always around. They could have just put that on the pick up instructions. We had to wait over an hour to get on the bus as there were so many people waiting for the same small bus. When we arrived at the office we had to wait in line for 2 hours as the service was so slow, there were over 40 people waiting inline and we were all outside as there was no room in the office. At one point people started to go crazy as it began to rain. We had young children with us and it took over 3 hours from arrival at the pick up point to actually getting our car. The car was another mess, we ordered an automatic Passat or similar. We ended up with a VW caddy which is very far from a Passat and closer to a van. It is based on a VW Golf chassis which is a smaller car class, so it was in no way similar. A mondeo or a A4 would have been similar, not a Caddy. However we were told this was the only automatic they had left and more or less take it or leave it. I WILL NEVER USE THESE GUYS AGAIN. It was well priced for what we were supposed to get, but what we got was very far away from what was expected, I feel we were taken advantage of as a customer. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
EDINBURGH, GB - Reviewed by STUART - 26 June 2018
" I think Auto Europe should discontinue working with Green Motion "
" No cover at pick up point. Everyone had to wait in the rain. Poorly organised. It took an hour to get our car. Car had various dents and scratches. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LUTON, GB - Reviewed by RODNEY - 25 June 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by PAUL - 25 June 2018
" See comment above.. this company is not an asset to the car rental business. "
" Collected the car with "no fuel left" light flashing... not just low but none in it.. rep advised that's our policy you should have read the contract. It's more of a safety hazard really, and your first stop after renting a car shouldn't be an emergency trip to a petrol station in the opposite direction to that in which you want to go.. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by KEVIN - 25 June 2018
" Green motion appears very disorganised and amateurish. Customers were left waiting for support and help. "
" Had to wait over an hour to get served at the counter. However the Polish man who shuttled us to and from the airport was friendly and efficient. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by WILLIAM - 24 June 2018
" The booking went very smoothly, just a shame that the performamce of Green Motion wasn't the same. "
" The poor performance by Green Motion all happened when picking up the car. I had to wait 45 minutes for the shuttle bus to collect me from the Airport Terminal. This is despite calling 3 times to remind them I was waiting. Then there was a further 2.5 hours waiting before I finally had the car and left. There was many others waiting the length of time and patience was getting severely stretched. The facilities are very limited with many of the waiting customers having to stand outside, even when the rain started. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by JAMES - 23 June 2018
" Auto Europe should not use Green Motion and should clarify the information on the documents regarding level of insurance. Also clarify location of drop off. "
" I used Auto Europe because it was recommended by my son-in-law. I purchased the higher cost hire rate with full insurance for two weeks. The man at the Green Motion counter, Mr Hassan, said that I should pay an extra £290 for insurance because he said it was not clear that I was covered. I phoned my son in law for advice and he said it was not necessary. I am a 77 year old pensioner. I found the pressure put on me to buy extra insurance stressful. It would have doubled the hire cost. The Green Motion depot at Glasgow Airport is at least half a mile from the main care car hire area with all the other companies, Hertz etc. There was no location map or directions in Green Motion documents. I had to ask directions. Very inconvenient with a deadline. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JOHN - 23 June 2018
" sorry I don't know the difference between one and the other "
" There was a delay at pick up because of problems with other customers cars and only two staff to deal with both pick up and hand over "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JULIAN - 23 June 2018
" All good for best deals "
" Always good experience, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARTIN - 22 June 2018
" I would look at Auto Europe to rent another car but would avoid Green motion. "
" There was a long line of people in the office when I went to collect my vehicle. I had to wait over 30 minutes to speak to staff. I booked an small vehicle and was given an A class Mercedes with AMG wheels. It was explained any mark on the wheel bigger than 2mm would cost 650 pounds per wheel (3 of the 4 wheels had already been marked so I would not be charged for these). I could not find the Green Motion damage charging matrix on their website but I when I looked I did find news articles about customers being charged for damage which they disputed. I consequently didn't use the car much. I would like to be able to rent an ordinary car and not have to worry too parking in car park without being charged a hefty fee. When I arrived (early) to drop off the car the office opened about 10 minutes after their opening time. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by AHMED ABU - 22 June 2018
" Very bad Experience "
" I was booked car for 4 day but was not able to pick up the car on time.They refused to give me a car.They did not even refund me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by KEVIN - 22 June 2018
" Staff was very rude at collections are were clearly struggling with keeping up with demand! Value for money not worth the hour and hour delay in getting a hire car! I won't use again. "
" It took over an hour to queue in line before got to service counter. It was a joke! Nearly every customer was missing one document or another. Too complicated a booking process and too heavy sales tactics rather than just given you the vehicle and insurance option you had booked on your voucher! It took between 15 to 20 minutes for each customer to get keys and then once at car collections the car you had booked to pick up 2 hours earlier still was not ready not had even been cleaned,!! Not acceptable service. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by SIMON - 22 June 2018
" Solid experience and fair value New fuel efficient car "
" Shuttle agreed to collect me at airport hotel but took over 45 minutes Otherwise solid experience and sound value "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by JOHN - 22 June 2018
" NOT one I would like to repeat "
" one hour from phoning to be picked up to being seen at the counter is totally out order Member of staff`s attitude was also unfriendly "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 22 June 2018
" Very courteous and professional. "
" Very courteous and professional. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CYRIL - 21 June 2018
" Auto Europe worked well. The local franchisee for Green Motion was poor "
" Took an hour to collect the car as the staff were overwhelmed. The Golf requested was not available and they asked me to pay extra for an upgrade to an automatic. I pointed out this was not my fault and they did not charge for the upgrade. In the Golf the 12v supply used for SatNav did not work,sent various emails without any response. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by CARLOS - 21 June 2018
" As above "
" Very long wait for hire car. was not informed that you would have to contact DVLA before arrival-very lucky as we were able to do this ,sadly lady in front was not able to access her details therefore no hire car for her. How annoying. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by FREDERICK - 21 June 2018
" Terrible location and service. "
" Very poor service.I believed I had booked a car and ended up with a Fiat 500 which I believe is less than booked. Fellow customers were asked to wait outside a wooden hut in a car park in a heavy downpour with no shelter. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LUTON, GB - Reviewed by MATTHEW - 21 June 2018
" I would struggle to recommend Auto Europe. No indication of the late drop-off charge until the second page of the car voucher AFTER my purchase. I flew in at 10pm so I was always due to arrive 'out of hours' and the charge should be more prominent. It felt like a con "
" Green Motion were good and dealt with me, when I was tired and frustrated with Auto Europe "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GLEN - 21 June 2018
" As above. I'm not waisting any more energy providing feedback as it will just be ignored "
" It was a 2 hour wait to collect the vehicle. The staff were rude and unhelpful and incorrectly charged me £15 for a dvla code. They did everything possible to make life awkward for the people in the queue (which was substantial given how slow the staff were). The email instructions were deliberately confusing which meant that most people were unaware they needed a DVLA code. When challenged the staff kept saying 'it's in the paperwork' but could not find it when they were shown the vouchers. They then went on to place a £15 charge to me even though I had my NI number and the only reason I couldn't get the code was the DVLA computers were down. This was also acknowledged by the staff member who said he would 'let me off' but proceeded to charge me even though it wasn't my fault. In 30 years working in the service industry I've never seen or experienced such shocking and rude service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NEIL - 20 June 2018
" Green motion deleted my booking when I was late due to my flight being cancelled. 1. The flight number is provided, so this should be tracked. 2. I tried to call them several times and they didn't answer. I was then charged to upgrade as they didn't have a vehicle available. "
" Green motion deleted my booking when I was late due to my flight being cancelled. 1. The flight number is provided, so this should be tracked. 2. I tried to call them several times and they didn't answer. I was then charged to upgrade as they didn't have a vehicle available. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - 20 June 2018
" to me the car hire was green motion brand, not auto europe brand "
" 1. took too long doing the paperwork on pick up, about 30 mins counter time. (not including queuing). Other car hire companies are quicker. 2. it's a bit of a pain that Green Motion is located in a separate place to the other car hire companies at Edinburgh - you should give better location instructions. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GENEVIEVE - 20 June 2018
" Was easy to book "
" I had to pay extra for Not having a credit card. When I returned the car, my wallet must have slipped under the seat. I went back for it within 40 minutes of returning the car and they had already rented the car to someone else and admitted to not checking the car thoroughly. My cards were then used by whoever had my wallet "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LUTON, GB - Reviewed by SHIVENDU - 20 June 2018
" no comments on auto europe. "
" I couldtn hire the car, as the flight arrived late after a delay. It was after 10:00 and Greenmotion did not have anyone answering phones. The office is also not closet to the airport, a bus needs to be taken and is neither alongside other hire companies .So if there office is closed, one can go next door to other. No in Luton airport I would have to take a bus back to airport and then take a second buys to other rental companies. So on end i couldn't find anyone on phone and there did not seem to be a point to go and check if the office had late staff. I took alternative options. I also read reviews online and greenmotion has lot of scare/scam stories. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by ASHLEY - 19 June 2018
" Awful. I feel taken advantage of and robbed. "
" In an email stating what to bring to the office on the pick up date, it said no where to bring proof of address. It was only until the staff stated it was in the VERY fine print that it was needed. If I didn't have proof, they gave me the ultimatum to pay a large sum more for their insurance or completely cancel my trip. After agreeing to pay for the insurance, they still decided to charge me $1,000.00 for a scratch that they did not email or notify me about. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by BENGT - 18 June 2018
" See §3 "
" Rather efficient and nice staff, but drop off point could have gone been better. I was asked to make a deposit of 140£ (that would take care of costs if something happened with the car). Paid that (Tuesday 12/6). When returning the car (Wednesday 13/6) and they found no damage on the car I was told that the deposit would be released automatically and immediately. But the money was not released from my bank until today (18/6) but it was deposit immediately from Tuesday. That could have gone better/faster. Otherwise it was a good experience with a nice clean car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STUART - 17 June 2018
" n/a "
" It is a shame that the pickup/dropoff are not at the airport. The shuttle bus was efficient but w one more time that we had to lift our cases around. Also the portacabin could have been a bit more comfortable, everything was done standing up. Didn't like the way that staff pushed upgrading the car,he car we had booked was more than adequate for two. Plus could you ensure that the postcode of the portacabin is included on the paperwork to ensure ease of dropoff. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by NIALL - 17 June 2018
" Car hire at a reasonable price. "
" Process was slow and involved "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LUTON, GB - Reviewed by TALLIS - 16 June 2018
" Which "experience"? "
" Understaffed: I had to wait an hour to get the vehicle. Those behind me in the queue had to wait much longer There were also hidden costs, such as out of hour fees which didn't appear when I booked "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by JULIAN - 15 June 2018
" Very competitive regards price and service "
" Good value, and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - 14 June 2018
" Felt that I was scared to use the car so used taxis most off the time as I couldn't afford to take it out as I would lose the money "
" They have taken £1205 deposit for excess from my debit card and that left me short of money on holiday. And has put me in to my overdraft.as I don't have a credit card and now they say it can take 4 weeks to get it back into my account.and is causing me hardship. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by CHARLES - 14 June 2018
" Most ridiculous experience. Not able to provide a child seat when it has been mention during the booking and on the voucher I had at hand. Auto Europe customer service was not helpful at all, and we've been told to wait 2 hours to transfer the booking to another rental company. We obviously didn't want to wait another 2 hours with a little baby in an airport to have our situation sorted out given it is a mistake from Auto Europe & Green Motion. We ended being the victim of the incompentency of the employees of these companies. Not even sure we've been refunded. Auto Europe / Green Motion - never again. "
" Most ridiculous experience. Not able to provide a child seat when it has been mention during the booking and on the voucher I had at hand. Staff unprofessional. We eventually had to go to Enterprise to make a new booking to get a car with a car seat. Spend more money and 3 hours in the airport to sort out the problem. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by AGNES - 14 June 2018
" V unlikely to use green motion again due to the very long check in process...the dropping off and vehicle was no issue but the initial process was so bad I woudlnt want to repeat it "
" Not necessarily the staffs fault but the waiting time was ridiculous. Over one hour to pick up our car. Plans had to be cancelled from we landed in Glasgow...kept us 2 hours behind schedule. Employ more staff!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALAN - 13 June 2018
" WE WERE VERY HAPPY WITH OUR UPGRADE "
" WE WERE VERY HAPPY WITH THE SERVICE PROVIDED. THERE WAS A SLIGHT DELAY COLLECTING US FROM THE AIRPORT TO PICK UP CAR BUT OUR PLANE WAS DELAYED TOO SO COULDN'T REALLY BE HELPED (UNLESS MAYBE THEY HAD ANOTHER PICK UP BUS). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 13 June 2018
" My most important criterion was that the fuel policy was " full to Full". AutoEurope had categorised this as full to full. When I got to Green motion they said that their policy is 'like for like' and that the fault lay with Autoeurope and not them. I ended up judging the amount of fuel wrongly and putting about £20 more petrol in tank then was required because AutoEurope gave me false information "
" My most important criterion was that the fuel policy was " full to Full". AutoEurope had categorised this as full to full. When I got to Green motion they said that their policy is 'like for like' and that the fault lay with Autoeurope and not them. I ended up judging the amount of fuel wrongly and putting about £20 more petrol in tank then was required because AutoEurope gave me false information "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ALAN - 13 June 2018
" OK but address the matter mentioned above regarding flight information to GM and the late arrival fee after 10pm "
" Flight arrived 15 minutes late phoned up GM at 10 pm and was told had we arrived any later they would have been closed and we would have lost the booking and the rental. They said you do not provide the flight details and if we would have booked direct with them there would have been no problem Charged £36 late arrivals fee for arriving after 10pm. Why so early at a major airport. Perhaps you should highlight this in future. Counter staff not pleasant or helpful when returning the car other clients we were waiting with said the same. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROSEMARY - 13 June 2018
" Excellent customer service "
" They had a computer issue so that slowed down collection. But the young man Daniel was very efficient, polite and helpful. Outstanding customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANDREW - 13 June 2018
" Good company. Easy to cancel or change booking within time allowed. "
" Easy transfer. Good car and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOHAMMAD - 13 June 2018
" Very bad "
" Too high deposit 1200£ So didn't go to pick up car It's absolutely joke Need to low the deposit for car rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by JASON - 12 June 2018
" See above "
" Green motion staff at drop off were very unhelpful, even though I pointed out I was in a hurry as my father was in hospital in Intensive care and I wanted to get back to him, plus I was the only customer, the hand back process took far too long. Admittedly there was a dispute regarding a scuff on the rear bumper that could be wiped off and left a small ripple for which I have been charged £351, this a a disgusting amount and I would appreciate your involvement in this to try to reason with Green Motion. I know the scuff did not occur was I was driving but can not prove it did not happen whilst the car was parked, the staff did not display only sort of compassion when I pointed out my personal situation and the extortion amount I was billed for such a small ripple on a bumper! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANDREW - 11 June 2018
" The process is easy and smooth when placing a booking through Autoeurope. "
" Happy with service and condition of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAGDALENA - 11 June 2018
" I had a problem to get a car at agreed price at the Grenn Motion branch, I ve just been forced to pay additional money. I have been trying to call your helpline but with no result. "
" Green motion employee literally just lied to me. I have already submit a complaint about this and would like to get my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALFREDO - 11 June 2018
" no comments "
" Customer service was very bad. long waits, and not well informed "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BUSOLA - 09 June 2018
" Accused of denting car and £1200 deducted from my account but no visible dent "
" Drop off assistant by name of Mattel was a terrible person insisting I dented the car when there was no visible dent 2 other customers present agreed with me and think he was mean to insist there was a dent "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CATHERINE - 09 June 2018
" The low scores need to be read in context of the cheap price. You get what you pay for and on this occasion I was happy to accept not brilliant service in exchange for a good price. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by HAK - 07 June 2018
" I recommend Auto Europe take Green Motion off their list of suppliers. Judging by other comments on the web and I wished I had checked before hand - never go near this company again. I rented from autoeurope many times and have had no issue before. This is extremely disappointing. Normally would have been a top rating for you. "
" No 24 hour return service. We returned the rental car in the same condition as we it checked out. Dropped key in the dropbox as instructed by the manager of the branch manager. We got charged nearly £1,200 for alleged new scratches??! No evidence whatsoever were provided just an email saying we are being charged for 3 new scratches. There were existing scratches on the car marked in the checked out form. We took a video of the car on return and have sent it to Green Motion and in addition have requested for photo and cost evidence. It's nearly 4 weeks and no response although their customer service email said within 1 week response. As Trump would say - BAD BAD BAD!!! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by MEAVE - 05 June 2018
" I would never hire with Green Motion again. They are unprofessional and brand damaging to Auto Europe if you represent them "
" I went over the mileage by 13 miles which the attendant said they would not charge for as it was so small. The next day I received an invoice for £70 saying I had gone over the mileage by 213 miles. This was a blatant inaccuracy. Green Motion are an inferior company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
LUTON, GB - Reviewed by SIMON - 31 May 2018
" Ok "
" Only just anouth fuel in it to find a garage in a place we dont no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by JOHN - 22 May 2018
" Auto Europe seemed fine, but I would recommend that they - and you - don't go with Green Motion. "
" We waited over an hour to collect the car, and the three renters in the queue ahead of us were all penalised in some way. We had already paid for the booking so couldn't cancel at that time. We were upsold to a better car (shouldn't have taken it) - and on returning it, they found a scratch on the underside of the car, and charged us £800. DO NOT GO WITH THESE PEOPLE. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PAUL - 18 May 2018
" In the past we have used Auto Europe and have been very satisfied with the service , however the experience with Green Motion will affect future bookings . "
" All was well with the hire until we returned it , they tried to say we had damaged the car, when we explained this was impossible the staff including the manager became very rude and said we would have to claim off our insurance company , however one of the guys checked his records and found the damage was done by the previous renter , and was not put on the paper work , and of course not pointed out to us , the treatment we received upset us and we will not ever use Green Motion again and will tell everyone we know about the service we received "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by ABDUL - 17 May 2018
" Total rubbish "
" Rubbish customer service , place need of urgent repair, staff with no manners and was recently exposed for keeping people's deposit blaming pre existing damage on them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by THOMAS - 17 May 2018
" Misleading internet ad and rental. Hit with loads of extras up on pick up of the car. Also they didnt have the actual car i rented ! "
" Firstly i rented at VW passat or similar which i received confirmation of. However when i arrived i was told i was being given an SUV (kia sportage) but wasn't told why. So i questioned the lady at the counter who i could barely hear speaking, she was that quiet i had to ask her 3 times to repeat herself and to speak up. She just said im being upgraded to a kia sportage which i didn't want due to the fact it is a big car with a small 1.6l petrol engine and i was going to be doing motorway miles hence the reason i rented a 2.0l diesel passat or similar due to their good comfort and motorway cruising ability. I was then given the the paperwork and told to go around to the car pick uo area. When i got to thw car pick ip area it was there i was told thwy didn't actually have any passats or similar vehicles which i Thought strange and was then told i was getting the kia sportage. I refused the sportage and pressed on te matter of wanting at least a 2.0 diesel. After i done thia they found me a 3 series BMW which i would consider in the same class as a passat or skoda octavia. So they did have what i wanted they just wanted to palm me off with a lesser vehicle. I have no complaints on thw vehicle as it was brand new an perfectly fine. However my other complaint is how misleading the website it, you think you're hiring a car for £11 a day and with free transfer to and from thw airport with the hopper bus but when you arrive this is rubbish. Ypu have to pay for thw transfer bus then mess abkut getting receipts and emailing them to green motion ! I didn't know thia until told by the bus driver ! And with the car being £11 a day that all changed whn i arrived because i wpuld have been required to give a £1400 pound deposit which they would keep even if a small scratch was found upon return !! It was this or pay and extra £25 pounds a day on top of the rental price for better insurance. I took the extra £25 pound option for the peace of mind. So with all of this taken into account it's highly unlikely i will use this comoany again. I will stick to thw main players that dont have all this hidden shite to hit you with when you arrive. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ZECHARIA - 17 May 2018
" we missed our really important flight because we had to wait for an hour for the shuttle to bring us to the airport!!!!!!!!! lost 270 pounds and 3 days!!!!!!! "
" we missed our really important flight because we had to wait for an hour for the shuttle to bring us to the airport!!!!!!!!! lost 270 pounds and 3 days!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by PAVLO - 17 May 2018
" autoeurope experiance is positive "
" Car was not wahsed or clean before the rent. But ok I can assume this happens sometime, but the data at a counter was absolutelly wrong - actual mealige of the car, fuel level, damages. So I have to run after staff, loose my time, to correct that (and they did just manually on my paper only).... so not properly managed I would say "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 5
LONDON, GB - Reviewed by GARETH - 17 May 2018
" Everything as described. No problems. Good price. Would use again. (From stansted airport to green motion hire the shuttle bus takes 15mins and runs 2/3 times an hour so give yourself a little extra time) "
" From stansted you have to take the shuttle bus to the Novotel. These run every 20 or 30 mins and takes 15mins but is free with car rental voucher. Car was clean, almost and almost new. Everything was clear and well explained and no hard sell. Got all the paperwork and on return (5pm) someone checked it immediately. Quick, efficient, good price. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by REBECCA - 17 May 2018
" Nice staff "
" Always a good service. It's only 2 minutes on the monorail to the train station office. It's much better for leaving the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BENITO - 16 May 2018
" It was all right "
" A big blame goes to the head office which allowed me to go earlier than I was supposed to collect my car, once i been queing for 1 h and 15 min the member of staff figured out that the car wasn't ready (12:00pm), she tried to help but not so much trying to replace the car with a fiat 500 for the same money even if I booked a golf, or I could get a Mercedes class a paying 100 pounds on top, not a chance!! So I came back and cueing again for another h at 18:00, the other guy that assisted me, looked very professional at the beginning and then he tried to blame me saying that I wasn't there on time so my golf was gone and I could get another car paying a deposit double the one I was supposed to get at the beginning, at that point I was about to explode and the guy I think he understood the situation and allowed me to get a Peugeot 3008 at the same deposit as a golf, I really enjoyed driving it, More communication between HEADOFFICE and the guys at the desk. Thanks "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANCOIS - 16 May 2018
" Really good website with amazing deals. Since 2 years, all my rental experience was made using autoeurope, in UK, France or Iceland, wherever I would need to hire a car "
" Deposit of 1205 is quite important and the money is getting debited - not blocked on the account as most companies do as far as I'm aware of. Also the fact the car was with an empty tank wasn't that great. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
GLASGOW, GB - Reviewed by JOHN - 16 May 2018
" Simple, easy and economical "
" No problems apart from a computer during collection, but a free upgrade compensated "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DOUGLAS - 15 May 2018
" Poor "
" Bait and switch.. seems a good price then it takes more than 40 Minutes (after a long queue) to be told to pay twice as much. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by KATIE - 15 May 2018
" N/A "
" On arrival to collect the car, the member of staff who served me was very rude and pushy, with little explanation on how I would have to pay a further £1200 deposit. They didn't have any manual cars left which is what we had booked and offered me an automatic - which I wasn't comfortable with. I was told I would have to then pay for an upgrade which I refused to as this wasn't my fault. I would definitely not book again. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANTHONY - 15 May 2018
" I would have been better off going with the bigger companies and paying a little bit more. "
" Not as professional as other hire companies. Upon collection I had to pay another £120. At drop off I was told 7-10 days to get the block lifted from my account, £200. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CLAIRE - 15 May 2018
" Overall I felt like I was being taken advantage of conplely. I took a photo of the fuel and the staff tried to charge me. They started to point of scratches, that were already there but because I had all risks weren't marked on the paper. Just two small examples. Upgraded with out request I left feeling totally taken advantage of and paying and additional 300% "
" 3 hour wait Unnecessary charges Deceptive counter staff Rude car staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by GRAINNE - 15 May 2018
" Good "
" Quite a slow drop off but we were not in a rush so otherwise very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 14 May 2018
" Grand "
" Car needed a service, not quick to airport if bus only every 30mins "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by BAYU - 14 May 2018
" See above "
" A horrible experience in all: rude staff and a company that is almost criminal in the way it conducts its business. I've been charged for a tiny mark on the underside of the front bumper, not visible unless you literally get on your hands and knees and look up under the car. I can't believe you would do business with a company as bad as Green Motion and I certainly won't be using your service again as a result. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by RONALD - 14 May 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ADRIAN - 14 May 2018
" Had to pay an extra £90 because you didn't tell me I needed my credit card. I was 3hours late for an appointment because you didn't tell me I needed a passport with me "
" Rude staff "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by MICHAEL - 13 May 2018
" Best quotes available. And we'll laid out price comparison "
" Very friendly staff but fuel tank was virtually empty so I had to waste 20 minutes looking for a fuel station which is not what I want to do when I already have a 2 hour journey to get home. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by FREDRICK - 13 May 2018
" The car was new and the staff very helpful and friendly. "
" We were kept waiting for pickup from airport 30mins "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 13 May 2018
" Only negatives werr that it took 45 minutes or more to get there from terminal 4 at Heathrow and queue took 30 mins to sort out cars. I would have to weigh up the positives of great value and new cars versus location of rental site and time it took to get there from airport terminal. Staff were polite and helpful. "
" Two buses were bit of a slow process from terminal 4 to rental site. Also had 30 minutes of queuing when I arrived at the rental office. Cars were in excellent order and great value. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TIMOTHY - 12 May 2018
" a good no nonsense booking "
" always have a trouble free car hire "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by RAJANIKANTH - 11 May 2018
" I had no problems with AUTO EUROPE, just only one suggestion when the send the emails about the next steps for the hire, please can they be specific to the hire company policies. "
" The staff were just ensuring that every customer pays extra, seems like they had their commissions on these. I turned up at the pick up center just to know that I needed my passport and driving licence. The staff were very unhelpful. I insisted that I have driving licence and a utility bill but he wouldn't want to listen. In the end I had to pay extra to get the car. Overall the customer service is very poor and I feel I have been robbed. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BASIL - 11 May 2018
" Very good value, we liked the lower cost with limited mileage as when we visit our family they drive us around so we do not do many miles in the hire car, it did not move for three days. "
" Experience was good, we were given an upgrade, the company seemed small but were quick at pickup and drop off "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAHANGIR - 11 May 2018
" No problem with Auto Europe on the contrary found best deal with them but really something needs to change with attitude & service regarding certain car hire Companies. Having a great experience in the past with Green Motion made me confident and wanting to use the services again But feel badly let down on this occasion I will definitely think twice before returning again "
" Was charged for fuel not in vehicle felt like a bank more than a satisfied customer. More friendly approach needed deposit block too high £1,205.00 Damage on car already was not pointed out to me in advance had to notify them before taking hire. These things should be pointed out to customers. On return had to deal with angry agent who was upset on my asking refund for fuel which didnt exist. She slammed her keyboard on the desk Very immature and unprofessional not how I would expect Green Motion would like their employees to represent them. Cabin staff tried to over charge me saying I'd gone over daily mileage limit when in actual fact I still had almost another 500 miles remaining. Be extra vigilant when using Green Motion otherwise you'll end out of pocket not to mention the stress. Don't think I'll be using or recommending them again very bad experience. Make sure take images and video for your safety "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JESSICA - 11 May 2018
" All good "
" There were big queues and a long wait at the unit, and that was also after waiting for a long time at the airport for the shuttle bus. There were lots of disgruntled people who were waiting for cars as for some reason they had been slightly late and their cars had been given away. It seems like a very unusual policy to give away cars that people have booked if they are an hour or two late? However, a member of staff called Vik served me and he was brilliant, very friendly, polite and helpful. He gave me a great car that was clean inside and out. When I bought the car back there were no problems and I got back to the airport very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LUTON, GB - Reviewed by GLORIA - 10 May 2018
" At this moment in time not happy with communication from green motion.God knows how much this little dent will be as it was slight but suddenly seems to have a scratch there as well and I can't prove it because I was shocked to see it there's when I dropped it off so I am questioning it.I should have taken a photo .I hope they are going to try & stich me up . "
" Had a little dent in car while on hire ,trying to get communication with green motion is not good,asked 3 times for photo of dent as I didn't take one,and now there's a scatch mark there as well not of my doing not happy about things. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SIMON - 10 May 2018
" A lot of hassle. Not worth the savings compared to other rental agencies. "
" The young lady who served me when collecting the vehicle was very friendly, helpful and knowledgeable. This was very positive. However, the 2000 pound 'block' put on my debit card to cover the excess was very inconvenient and not required by other rental agencies. Also inconvenient and not required by other agents was the vehicle licence check to show I have no driving offences. Even after she asked me if a VW Passat was of a sufficient size for my needs (it was), when I went to collect the car it was a peugeot 308, significantly smaller. This was rectified on the spot with the offer of another vehicle, but not what I needed after an overnight trans-Atlantic flight with 2 children. I was also not refunded my hopper bus fare. On collection I was told this would be refunded on drop-off, but on drop off they said that was incorrect. Finally, and this is a complaint I have with all rental agencies, is the disproportionate cost of child safety seat hire. I can buy a car seat for the cost of 4 days' hire, and they are a legal safety requirement to have. Hiring 2 car seats should not cost almost as much as hiring the car! "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRISTOPHER - 10 May 2018
" I do not blame you but this car company are crooks "
" This is what I wrote to Green Motion : As you are aware provided this car is totally different ( a diesel estate turbo compared to a compact economy) from the one I contracted to. I was told that the car was at the end of the lease agreement with the company you contract Your fleet from and would be returned at the end of my hire. I was told that the road chips scratches to the front fender and radiator were ignored because the car had been driven for over 11000 miles and they were known and would not be counted The extensive damage to the front fender on the passages side were noted on the damage sheet which I recorded. So although I inspected the car in the light of the assurances you provided me with I did not note the disputed damage on the passenger side which even when it was pointed out to me I still found it almost impossible to see. The gentleman who pointed it out appeared to know it was already there. I do not believe I can be held responsible for such undetectable damage on a car that exhibited so much wear and tear and I believe judging by the behaviour of your staff it was a means of extorting money that is not due. You have not attached a vehicle condition report and I suggest you are unable to as the damage you claim is unnoticeable. I drove straight from Stansted airport to my home in London and back again in two days and the car was in protected place when not in use with little chance of damage being caused. I had to fly back from Holliday for two days for an urgent hospital appointment and I find your behaviour very distressing. I have had one insurance claim in twenty years I i certainly will not loose my no claims bonus for what I consider "sharp practice"i therefor request that you return my deposit in full or send me the report, where I will proceed with legal proceedings to recover my money in addition to the costs of the recovery. You kept saying the insurance would pay but this blown up claim is a form of insurance fraud that increases the premiums for honest motorists. I strongly suggest you review your practice in the light of my statement. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by EILEEN - 10 May 2018
" we have used auto europe for years and have made recommendations already. "
" The boot had been damaged with the damage noted on the paperwork but there was a problem with the lock which didn't work and therefore affected the central locking and the warning alarm. Furtunately I was parking in a secure parking and visiting another site with secure parking. But I couldn't visit Tescos which was a minor inconvenience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by CAROLINE - 10 May 2018
" Great service for pick up but do not like receiving car with quarter tank of fuel to be returned quarter. Should be full to full. "
" Great service for pick up but do not like receiving car with quarter tank of fuel to be returned quarter. Should be full to full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 10 May 2018
" Good company "
" No problems here - all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TIMOTHY - 10 May 2018
" The time before last when I hired from Green Motion at Stanstead on return They informed me that one of the wheels was different to the other three and that the inflation kit had been used. On collection I did not check to see if all the wheels were the same make! Nor did I check under the boot to check the inflation kit. Am I supposed to do an MOT? The result was ,when the office checked properly it was the previous customer. A lot of time wasted. Last year at Liverpool I waited an hour to be picked up along with another couple who had waited two hours! In eight days I have one more hire in Bristol and it will be the last. "
" Because we arrived more than two hours late for collection of the car we were told the booking had been cancelled.. I cannot find anything in the terms and condition that states this. Because the booking was cancelled I had to pay the walk up price which as over twice as much, so there was obviously a car available. Total con. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by DUSTIN - 09 May 2018
" I would expect more transparency over additional fees. "
" They required me to purchase additional roadside assistance insurance at £5/day because I was travelling to a Scottish island (lesson: don't say where you're driving to), and their unlimited mileage fee is 30-40% more expensive than quoted on Autoeurope. I should have hired with another company. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 09 May 2018
" Very smooth process and very good prices "
" Very smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 09 May 2018
" See above. We are seeking a refund on the basis that we couldn't use the hire car as we needed 2 forms of photo ID which we were not informed about. "
" They required 2 forms of photo ID, which we were not informed about so were unable to pick up the hire car. We waiting 90 minutes at the airport before the shuttle bus arrived, there was a huge queue at the counter and only one member of staff dealing with all those people. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by CORNELIA GEORGIANA - 08 May 2018
" Mentioned above "
" I ended up paying an extra 80£ at the counter which doubled the cost of the rental. Extra costs (limited milage, debit card fees etc) not happy with the experience thus would not recommend them as the amount i paid was actually 180£ i/o 90 as originally booked "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PAUL - 05 May 2018
" Booking process easy and relatively efficient. "
" Car type booked not available (had to take a mini people carrier / small suv type rather than the 4 door compact). Car collection took a long time (probably because of above). Car check in process ridiculously slow. Bus service back to airport was efficient and driver helpful. No personal cost incurred as I had taken out the excess cover policy option (through auto europe) but was surprised to be charged for a very small stone chip on the car bonnet that extremely difficult to see and would have been considered normal wear and tear at most rental companies (raised this with a manager/supervisor who was indifferent). "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
EDINBURGH, GB - Reviewed by CECILIA - 04 May 2018
" Not reliable "
" Extra charges "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by MICHAEL - 04 May 2018
" Car good, long wait for the vehicle. Lot of pressure to take out additional insurance "
" Long delay in collecting of the car +- 1 hour wait "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DEE - 03 May 2018
" see above "
" I arrived early and the girl at the counter said my car was not ready, she insisted that I upgrade at additional cost. When I said that I am not willing to pay more than original price, the car became available immediately. This annoyed me. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SIMON - 03 May 2018
" In future i would rather pay more for one of the other national companies. "
" Whilst it is very cheap to hire from them the whole experience was not very relaxing, being told that the excess is £1205.00 for one bit of damage and the same again each mark made it a very nervy drive, and scared to park it, so it only got driven twice in the 3 days we had it. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 03 May 2018
" Overall stisfaction "
" Efficient & friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GAIL - 03 May 2018
" Great check in, price and car could not have been easier - thank you "
" I think it may of benefit for notice to be given of the necessity of obtaining the code from the DVLA very clearly on the confirmation as this is something that slows down the check in process unless you were aware. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSE MANUEL - 02 May 2018
" As described about, extremely dissapointted with Greenmotion and also with Autoeurope "
" Due to delay of my flight, I arrived 2 hours after original pick-up time. Green Motion staff said their system relocates the car to a different customer after 40 minutes and they couldn't give me a car for the price I already prepaid unless I pay extra money. All that despite a two days rental was paid 3 months earlier!. I tried to contact Autoeurope but after several minutes an four calls, no answer at all. Asked to receive a Customer Complaint Forma and they said they DIDN't have one! which is completely ILEGAL!. When I was almost going to call police they accepted to give me another car although I still needed to pay 25 £ extra. A real shame from Greenmotion and no support from autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BIRMINGHAM, GB - Reviewed by IAN - 02 May 2018
" See above "
" Initially, i turned up to collect my, prior booked, vehicle from Green motion at Birmingham int only to be informed that that booking was cancelled as i had placed it on the wrong collection day i.e. for the 16 rather than the 17th April. I admit that i made an error but was needing a vehicle after i flew in urgently from Australia to see my dying father, consequently LOST ALL MY PRE-PAID MONEY. Secondly, on collecting a vehicle a greater expense i was informed that i needed to get petrol for the vehicle as it was reading empty. Now consider the fact that i had just flown in, jet lagged and into an airport/ city i was not familiar with and told to go and fill the car up at the station on the M42...so there i was with a vehicle needing petrol and to get to the station on the M42...nothing like creating anxiety... "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 01 May 2018
" I use the service 6-10 x a year "
" Have rented with them many times. Only issues are sometimes vehicles have no fuel and occassional problems turning off un-wanted car control settings. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by MOHAMMED - 01 May 2018
" Would never ever recommend this company. Have provided my details to customers that were served after me to allow them to use me as a witness if they decide to report staff to police after his threatening behaviour. "
" Worst experience ever. AUTOEUROPE provided wrong information so Green Motion refused to release car. Staff member was rude, intimidating, aggressive and then treated customers after me even worse... all while manager quietly served other customers beside him. Staff member provided me with wrong information which came to light when complaint was made to manager and then staff member even walked out the building and ended his shift when customers after me had exact same issue as me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by THOMAS - 01 May 2018
" No real problem with Auto Europe. Green motion has a dodgy deposit scheme (£1205 or £20 extra per day). I think there should be a warning box for the company that warns about these charges before the booking is confirmed. "
" I think this company is a con. We were charged £390 for an almost invisible mark that we wouldn't have picked up on initial inspection. We are currently filing paper court papers to get our money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by NISHMA - 30 April 2018
" Generally a good experience and, fast service. "
" Easy to hire, reasonable prices and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by GILLIAN - 29 April 2018
" I would recommend anyone to use Green Motion thourghly good service all round "
" Very helpful friendly staff. The car was lovely and clean and less than 6 months old "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ROBERTA - 28 April 2018
" Very good experience, the car was new and nice. Just a comment: it would be easier to find the car already full tank "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ROWSHAN - 28 April 2018
" I had to rebook the vehicle for another week. Adviser over the phone said he booked it exactly as I did previously. But I was told by green motion it was booked for a lower category "
" I was told I have booked through a 3rd party so will not be covered by excess protection. I did not understand why I had to show both a driving license and passport. The car I received has a huge dent at the back, rattling engine "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LUTON, GB - Reviewed by PAUL - 28 April 2018
" Firstly my sincere thanks to Hugo atAuto Europe for sorting out the nighttmare that Green Motion created. When I arrived at the Green Motion office in Luton, I was told they could not supply me with a rental car and I really did not understand why as very little reason was given by the member of staff. Luckily I was able to phone Auto Europe and having spoken to Hugo who was able to change the booking to UK 4434231 and after all the inconvenience and lack of care caused by Green Motion, I was able to proceed to the Easyrent office at the Airparks in Slip End & get a car. I write this because I feel that this should go on record. As I travel abroad a lot I rent a car regularly at Luton airport and have never experienced anything like this. It was the first time I had used Green Motion and it would not wish to take the chance of using them again. Please accept this as constructive criticism and once again my thanks to Hugo at Auto Europe for sorting the problem out so promplly & efficiently , so full marks to them "
" Firstly my sincere thanks to Hugo atAuto Europe for sorting out the nighttmare that Green Motion created. When I arrived at the Green Motion office in Luton, I was told they could not supply me with a rental car and I really did not understand why as very little reason was given by the member of staff. Luckily I was able to phone Auto Europe and having spoken to Hugo who was able to change the booking to UK 4434231 and after all the inconvenience and lack of care caused by Green Motion, I was able to proceed to the Easyrent office at the Airparks in Slip End & get a car. I write this because I feel that this should go on record. As I travel abroad a lot I rent a car regularly at Luton airport and have never experienced anything like this. It was the first time I had used Green Motion and it would not wish to take the chance of using them again. Please accept this as constructive criticism and once again my thanks to Hugo at Auto Europe for sorting the problem out so promplly & efficiently "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by TIM - 28 April 2018
" Easy booking on internet great price found. "
" Friendly staff great car drop off within minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
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