AUTO EUROPE GRENOBLE, FRANCE Car Rental Reviews

GRENOBLE, FR - Reviewed by PETER - 29 March 2025

" Booking easy and great at Grenoble ! "

" No hassle or problems this time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by RHYS - 08 January 2025

" Good service. "

" Pick up was good with only a short wait. Counter staff very freindly. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by SIMON - 07 January 2025

" Same comments above. Will use Auto Europe again "

" Very slick process. No additional hidden costs that you suffer with other providers. Clear reminders of what to do and what you need. Will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by PAUL R - 09 June 2024

" very good, no issues "

" was good, but as all renters, too few staff "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

GRENOBLE, FR - Reviewed by NEIL - 14 April 2024

" Efficient pick up and drop off. "

" Final invoice did not specify the additional cost outstanding (which I deduced must be the winter tyres??) This should have been explicit. This was not transparent at all in the invoice. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GRENOBLE, FR - Reviewed by CHARLES - 25 March 2024

" Disappointed to be charged for snow chains "

" Disappointed to be charged for snow chains. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

GRENOBLE, FR - Reviewed by TOBY - 02 March 2024

" You need to start end ensure that your end suppliers start and play by the same rules as you. "

" Apparently the car I rented didn't come with snow chains, so I was told it was 25 euro to upgrade. I was asked to sign in agreement, but not shown the full agreement as the screen was malfunctioning. It transpires that the whole car was upgraded and I was duly charged an extra 259 euro for the privilege, when I only believed I was upgrading the tyres. Wholly unacceptable and budget are refusing to communicate saying that the form was signed, I accepted it. I am not a French speaker just for reference, I rent cars in France every year and have never experienced this. Never again I'm afraid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

GRENOBLE, FR - Reviewed by MARK - 29 February 2024

" The whole experience left us feeling that we were being held to ransom somehow, and that we were expected to part with extra money now that we were standing at a foreign airport looking forward to getting to our holiday destination. It is clear, communication between the broker and the renter is inadequate. The effect of this is a feeling of unease and a complete lack of transparency; this is not a situation I would like to be exposed to again when I have my family standing outside waiting, and certainly not the conditions that I would wish to spend what ended up being a 12-hour journey. Very disappointed. Given that I am due to return over Christmas, I would certainly seek to obtain a more comprehensive and transparent service, without being told that everything about my booking is incorrect and being appealed to for extra funds. "

" Upon attendance at the rental desk we were informed that the car we had rented did not benefit from winter tyres, and I was sure that this was a particular selling point at the time of booking. Additionally, I believed that I had booked the largest vehicle I could. The representative advised that I would've had to have booked a larger class of vehicle to obtain the winter tyres, which I could now do for circa 200 Euros as an 'upgrade' ; this vehicle was no larger than the one initially rented and so the offer was declined. Only upon rejection did the representative then state that I could have snow chains at an additional cost - Circa 100 euros. On this occasion I managed to find the winterization statement in the booking confirmation stating an additional cost of 12 euro per day up to a maximum of 60 euros. The representative stated that this was incorrect and that I should seek to obtain a refund of the difference from Autoeurope as "they always get this wrong" he later added that this charge could also be refunded once the car car is returned having not used the chains; upon return of the unused chains I was advised that this should not have been stated and that they should charge me for the chains even though I hadn't used them even though they remained sealed in their transport case. Through discussion, the representative agreed to do the refund on this occasion as a goodwill gesture; the evidence of the goodwill is yet to be confirmed by my credit card statement. As a separate item, the booking stated an additional Ski rack; no such ski rack was available and the ski had to remain inside the vehicle - to the discomfort of the already full to capacity vehicle. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by MICHAEL - 19 July 2023

" All good. "

" Hard to find the right car park to return the car at Grenoble train station "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by STEFANO - 28 March 2023

" all went smoothly "

" no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by KIERAN - 08 November 2022

" No additional comments. "

" We like dealing with Avis. Have booked with Avis on at least 2 previous occasions. A little expensive though in my opinion. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by ANTHONY - 05 April 2022

" Auto Europe are generally fine. I had to hire another car from Grenoble to Lyons for a day and Avis charged me double the amount quoted and paid for online once I collected the car. Waiting to get this extra payment back from them. "

" Meant to have a quick express collection but had to wait 90 mins to pick up a car and they kept trying to put me into a small car that I had NOT ordered and we wouldn't fit into. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

GRENOBLE, FR - Reviewed by JEREMY - 30 March 2022

" Budget basically spoiled my holiday! "

" I am currently in dispute with Budget about additional charges they have inserted into my invoice which I did not agree to. These options were not discussed with me but were imposed by stealth. Unless Budget removes these charges I will never use Budget (or Avis) again or recommend them to friends or family. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

GRENOBLE, FR - Reviewed by DANIEL - 16 March 2022

" Have used AutoEurope for over 10 years and until this rental, have never had a bad experience. I hope this is just a one-off anomolie. "

" Worst rental experience I've ever had. Digital check-in a waste of time as still had to queue (no key collection as per their email). Staff were rude, car provided was dirty, dented and smaller than class of booked vehicle. Took over an hour to collect the car as even when an alternative was provided, it didn't have snow chains. On return from the Alps, stopped to fit snow chains and they were the wrong size meaning I had to drive in treacherous conditions and nearly missed my flight. Staff on return were equally rude. Very, very poor experience and will not use them again. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 2

GRENOBLE, FR - Reviewed by MARISA - 24 February 2022

" I was not able to book a hire car beyond 5pm, I telephoned and was told I could have out of hours, then you contacted me and told me this was not possible. I therefore had no option but to pay for a transfer to Grenoble, pay for a hotel and pick up a hire car in the morning. When I arrived at Grenoble airport the hire place was open til gone 6 pm and many people were picking up cars. I telephoned you to see if you would pay for the extra they were charging to upgrade and you refused. Basically between you and Avis failure to communicate correct opening times I spent an extra €130 and lost a mornings skiing. "

" Found hire company was still open on arrival, they agreed to swap booking from city to airport for extra cost to upgrade as they had no similar car, this cost increased with taxes, we refused, they found a smaller car, this cost then increased again when we went to pay. In the end we declined and got a lot of abuse for wasting their time. I am still not sure if they were being helpful but incompetent regarding the increases or pulling a fast one. The cost was going to be in the region of €150 extra. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

GRENOBLE, FR - Reviewed by CLIFFORD - 20 February 2022

" My trip plans changed at the last minute due to Covid. My rental was completely unchangeable, and I felt this was not well explained when I booked. I have rented many times thru Auto Europe, and this is the first time I've experienced issues like this. "

" Enteprise was fine and helpful "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GRENOBLE, FR - Reviewed by STEPHEN - 17 February 2022

" Straightforward but the hire experience on the ground was anything but. "

" Chaos at the desk. I believe that that they had just had a bad experience with a separate customer and their systems were apparently down, but they appeared not to know about my booking initially, then we were handed keys to a car and simply told it was an upgrade (but who knows?). They of course spent their time trying to flog me additional no cover insurance (which I had already got from you but which undermined my confidence in my booking with you) and the car had a gouge in the rear offside wing which hadn't been noted (the metal work was punctured), it had various other scuffs and the fuel wasn't full (though we handed it back full). On the return an Avis chap in the car park asked for the key and asked me to sign a hand held computer pad. The document I have received by email, subsequently, appears to claim that 3.63 euros is due on figures that bear little resemblance to my hire with you and it would seem that a dispute is looming. I go through you to avoid this hassle. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

GRENOBLE, FR - Reviewed by STUART - 05 January 2022

" Always use Auto Europe. I have been using them for 15 years!! "

" The French agencies must start to provide winter tyres as a standard inclusion for visitors to the Alps. It is ridiculous that they charge a huge supplement for this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by ALAN - 24 March 2020

" I have used Auto-Europe on many occasions, mainly as I find their prices are good and the booking and, when necessary, change and cancellation processes, are easy. I'll use them again. "

" I needed to contact Avis to enquire about returning the car to a different airport as I needed to leave early because of Covid-19 restrictions being applied in France, but no-one answered their line in Grenoble. Plus they have charged me again for the rental and also for the different drop-off. I have spoken to Avis UK and hope/expect these charges will be refunded though as the first seems to be a mistake and there are exceptional circumstances requiring the second. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by LEE - 24 March 2020

" We had an absolute nightmare we collected the vehicle from Grenoble and within 6 hours was told we had to leave France I then managed to book a flight from Lyon I was unable to contact Avis or yourselves and have not been able to do so my return on Sunday 15th I have yet to have any refunds as I only had the car for approx 8hrs instead of 7 days "

" We had an absolute nightmare we collected the vehicle from Grenoble and within 6 hours was told we had to leave France I then managed to book a flight from Lyon I was unable to contact Avis or yourselves and have not been able to do so my return on Sunday 15th I have yet to have any refunds as I only had the car for approx 8hrs instead of 7 days "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GRENOBLE, FR - Reviewed by STEVEN - 24 March 2020

" It took 1 hour and 30 minutes in a queue to pick up the car at Grenoble airport. There was only one person working at the desk and it was ridiculously slow. Secondly, due to the emergency situation, France shut down all restaurants and hotels the day after we picked the car up, so we had to rush back to the UK and the only way for us to get home was to drive to Paris and drop the car off. I sent a request asking for the rest of the unused days to be refunded and the request was declined, which I think is completely despicable in the current emergency situation. "

" It took 1 hour and 30 minutes in a queue to pick up the car at Grenoble airport. There was only one person working at the desk and it was ridiculously slow. Secondly, due to the emergency situation, France shut down all restaurants and hotels the day after we picked the car up, so we had to rush back to the UK and the only way for us to get home was to drive to Paris and drop the car off. I sent a request asking for the rest of the unused days to be refunded and the request was declined, which I think is completely despicable in the current emergency situation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GRENOBLE, FR - Reviewed by RYAN - 18 March 2020

" I am still awaiting repayment of my deposit. Can you please update me on this? Thank you, "

" I am still awaiting repayment of my deposit. Can you please update me on this? Thank you, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by ROBERT - 18 March 2020

" See above "

" The Budget staff at Grenoble Airport were lovely - a real pleasure to deal with. I tried to call the Budget contact number earlier in the day, but found the automatic switchboard useless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by DAVID - 17 March 2020

" Handover within the car park very slick "

" Very. Polite despite large queues "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GRENOBLE, FR - Reviewed by MICHAEL - 17 March 2020

" Not sure what this is "

" Everything was very smooth on pickup. The car was clean. I was pleasantly surprised to find someone in the car park to receive the car upon our return. All very smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by ROBIN - 11 March 2020

" I use Autoeurope as first port of call "

" It was not clear when booking if snow chains / tires would be available at Grenoble airport, and therefore I was exposed to an unknown cost of how much there's would be to hire. Hire companies at French airports that serve ski resorts need to be much more transparent on pricing. A headline rate is not good enough, it needs to be very clear what you will end up paying. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by LAURA - 11 March 2020

" Good service, perhaps a bit pricey on this occasion but still best available. "

" Great Service at the counter in Grenoble. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by BEN - 25 February 2020

" Very good "

" Brand new car, quick turn around, very good customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by LUBTCHO - 25 February 2020

" works fine as most other car rental price comparison websites "

" Budget added two additional costs to our bill totalling €193.59 for an upgrade to a larger car and for petrol. None of the two have been requested by us. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by STACEY - 23 February 2020

" Good car "

" We have had no correspondence as to why £98.77 was deducted from the full deposit we were expecting back. Please advise? "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by PHILIP - 20 February 2020

" Auto Europe are great l, but at the mercy of local operators who deviate widely from what you reserve. This happens to me a lot. Order a basic small car and get a 2 ton jeep. Order as small estate and get a minivan! "

" Have me an upgrade which was not suitable to my needs. Too heavy and not good on snow. Not great in ski resort. No snow tyres available!! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by JULIE - 19 February 2020

" as above. thought I was on a secure contract and did not expect to get pressurised tfor extras befoe the keys are handed over "

" took out premium package. arrived at desk to be told- car was a renault captur- small- kindly offered me a "medium" ford as booked similar to opal SUV which we expected. AHHH but thsi car had no winter tyres to go from hte ski seasonal aairport to hte ski resort...i said not suitable...need tyres.....told I had to pay £44 to loan their chains. THen told I was not covered for tyres and windsceen damage- another £45... oh you should have booked direct with sixt. thsi is becasue you booked by 3rd party. NOT HAPPY. i declined both but was made to feel very pressured to buy adn at high risk if i didnt of £1400 excess respeatedly. I would not book with this firm again we self drive to a ski holiday and have childrens at uni in geermany so hire in Europe 1-2 times a year..... "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GRENOBLE, FR - Reviewed by LORNA - 16 February 2020

" None "

" None "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GRENOBLE, FR - Reviewed by ALISON - 12 February 2020

" We have been using Auto Europe for many years and are satisfied with the service. "

" Fine. organised. no delays. i forget to tell them though that the steering wheel seemed to stick at times and made steering jerky. Please pass this on in case it becomes a danger to the next driver. also, i was not told how to open the petrol cap and it was not written in the handbook. It took my french friend quite some time to find out. please tell the next customer. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GRENOBLE, FR - Reviewed by BEN - 11 February 2020

" See previous comment "

" Price quoted for snow chains by auto Europe did not match price quoted locally ( 8€ per day vs 12€ Per day ). Snow chains were in fact not available when requested "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GRENOBLE, FR - Reviewed by DAVID - 01 February 2020

" Always great service. Never had any problem or issue. I'll definitely use your services again "

" Great experience with Grenoble airport Avis staff. Great friendly staff, thank you for your efficiency. No issue at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GRENOBLE, FR - Reviewed by GERALD - 08 January 2020

" Autoeurope service overall very good "

" car had an electrical problem and main console screen did not work. Not critical but inconvenient "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

GRENOBLE, FR - Reviewed by MICHAEL - 06 January 2020

" As above. A very unpleasant experience. I did not want any of the extras (snow chains and insurance). After this the mood became very poor. "

" I have never experienced such rude counter staff at the Hertz desk in 35 years of hireing cars. I think some serious re training is required. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by JAMES - 02 January 2020

" Very Satisfied "

" Easy to pick up, useful information and easy to drop off. Great Car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by REBECCA - 30 March 2019

" Na "

" Na "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

GRENOBLE, FR - Reviewed by DAVID - 19 March 2019

" It's a simple, good value service. "

" The folk at Grenoble airport are always friendly and efficient and this time was no exception. I very much appreciate that they don't try and force any extras on you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by JOHN - 01 March 2019

" See above "

" Condition of the vehicle body work was very poor, with most panels damaged and 1 hub cap and a exterior door trim missing. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 4

GRENOBLE, FR - Reviewed by DANIEL - 01 March 2019

" Tip top "

" Great car, quick service, very easy from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by AMANDA - 20 February 2019

" n/a "

" n/a "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by MARK - 13 February 2019

" Great service and very friendly staff "

" Great service and very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by NIGEL - 12 February 2019

" Any rental company that can speed up the key hand over process is going to dominate the market through happy customers and lower costs. Why isn't your address, driver license number and credit card details collected in advance? "

" No queue at the counter, the process was as fast (slow) as others I have used. There was no heavy pressure to buy add on's. There was clear and honest guidance on returning the car and my liabilities. There were no surprises. The car was literally brand new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by MARK - 12 February 2019

" Shambles, almost meant leaving the car in the Alps so I could travel back to catch my flight. Now out of pocket as had to buy snow chains to get the car out. "

" Booked a 4x4 with winterisation for the Alps, got a people carrier with no snow chains. Was told to take it or leave it and it was autoeuropes fault I received the wrong car. Budget never called back ever during the hire even though they said they would. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

GRENOBLE, FR - Reviewed by VERONIQUE - 05 February 2019

" Always a good price. Easy site to navigate. "

" Very disappointed with car condition. Because of short turnover, car wasn't cleaned. Smelled like an ashtray! Badly damaged but no mention was made on rental agreement. Tank wasn't full, but I was told it was a "fault in the gauge". However, when I filled it on my return, the gauge had no Pb showing it with a full tank. Staff very nice but not helpful, and no offer of any small compensation over a future rental for example. Very disappointing experience.... "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 3

GRENOBLE, FR - Reviewed by RICHARD - 30 January 2019

" I wouldn't recommend any particular car rental firm. They all seem to be the same, which is to say, trouble free for the most part. It's a pretty commoditised business with not much to choose between the admin of the rental companies and the cars they supply. That's why I use you, to find me the best deal on offer at the time. Answer me this please: why do all car rental desks take an incredible ammount of time faffing around at their computers when you check in? Why can't I leave all my relevant data with you e.g driver's license, you send it straight to the rental firm and they have the documentation ready for me when I arrive? Alternatively, you supply them with the bulk of the data in advance, they send me an online form or link where I complete the rest, and again, I just pick up the car and go when I get there. This waiting around is particularly inefficient and annoying in the summer months. "

" This was the first time I have been asked to provide a receipt for the fuel I refilled the car with before returning it. This is barmy. A receipt proves nothing. That's why they have fuel guages in cars. Suggest they stop being silly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by GARETH - 29 January 2019

" 9/10 "

" Trying to book snow tyres proved difficult. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by JAMES - 30 August 2018

" I was really pleased with the actual booking and car experience with Avis and booking through Auto Europe. However, prior to booking this vehicle I made another booking through Auto Europe which I cancelled. The money was taken out of my account straight away and I have yet to receive a refund despite this being over 3 weeks ago. I was told i would receive the refund after 7 working days which hasn't been the case. I am currently seeking advice from solicitors about how best to begin a formal challenge to get the money from the cancelled booking back. Auto Europe shouldn't offer flexible cancellation policies if they cant reimburse the money quickly, people rely on this money for holidays. "

" Avis were helpful "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GRENOBLE, FR - Reviewed by MALCOLM - 17 August 2018

" Highly reommend "

" Very pleased, thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by SIMON - 14 April 2015

" Always excellent and so I keep coming back "

" All good, thanks Citer "

GRENOBLE, FR - Reviewed by MOHAMMED - 12 April 2015

" Great price straightforward booking "

" Fantastic service helpful staff no queue, happy to upgrade on arrival for reasonable cost "

GRENOBLE, FR - Reviewed by MICHAEL - 23 February 2015

" Very efficient, easy to book and straight forward at the airport "

" Staff were very helpful at the airport "

GRENOBLE, FR - Reviewed by STEPHEN - 10 February 2015

" The experience with Auto Europe was very good, and Enterprise were really excellent, nothing too much trouble.. bit of a surprise after so many average to bad experiences "

" Excellent, provided fast and very good customer service. extremely satisfied "

GRENOBLE, FR - Reviewed by MATTHEW - 25 March 2014

" Simple process to use and good value, especially with offers. Very impressed with the ease to re-book the car hire from another airport, after our initial flight was cancelled. Thank you for your help... Keep up the good work, I'll be booking again soon! "

" New systems were being installed when we collected the car, so the paper work process was a little lengthy. Staff were friendly and helpful, and one in particular went out of his way to ensure we were sure about where we could buy food for our apartment, and the nearest fuel station for filling up on the return trip. We were very happy with Citer and do not blame the staff for any delay, and would recommend their company. "

GRENOBLE, FR - Reviewed by PETER - 04 February 2014

" 1.5 hours to get car & 40 mins to return it. Everyone very pleasant but too few staff. Also I was assured that 1000 euros deposit would be credited back this Monday, but I'd have liked a credit receipt. "

" People very nice , but too few "

GRENOBLE, FR - Reviewed by CHRISTIAN - 18 April 2013

" Very good service "

" Very good service "

GRENOBLE, FR - Reviewed by RONALD - 17 March 2013

" All went very well, staff very helpful. Thank you. "

" All went very well. Staff very helpful. Thank you. "

GRENOBLE, FR - Reviewed by ALLAN - 05 February 2013

" Cheapest i found on the web, car was brand new. "

" Large queue at the desk to collect car, it took me over 45minutes after arriving at the desk until i got the car. The staff did not seem to be dealing with customers very quickly - perhaps they could have had more staff working. I also rented snow chains, for some reason my credit card was charged three times instead of once for this, to date i have only been refunded once, i am yet to recieve a second refund. "

GRENOBLE, FR - Reviewed by MATTHEW - 03 February 2013

" web site worked well, found it via money supermarket or some other comparison site. email conformation was good. overall pretty much perfect. "

" Grenoble car hire was great, car was pretty new, clean, tidy, and well spec'd with a usb charger point and cruse control. Staff were fast and efficiently, spoke English well. Car was parked nice and close, and the hire desk place was right outside the airport door. I was really happy with the service and car. My only criticism is the Hyundai IX20 diesel was a bit powerless at overtaking, but it was very very good on fuel! "

GRENOBLE, FR - Reviewed by JAN - 03 February 2013

" All my hires are with A-E. Perfect! "

" Typically French: impersonal, misinforming ("car parked just outside"..spent 20 mins looking for it. had to come back to office and go together: car some 300 metres away, behind 2 fences and a road in between). All this at night in freezing temperature. Also excessive waiting to collect:30 mins. No excuses or apologies. "

GRENOBLE, FR - Reviewed by ROBERT - 02 February 2013

" the car and the customer service were perfect, "

" the car and the customer service were perfect, the only small thing i would improve is that the car would have benefited from having snow tires fitted, especially in winter in this part of the world. "

GRENOBLE, FR - Reviewed by JAMES - 21 January 2013

" When requesting snow chains I was told by an Auto Europe advisor that they wouldn't be necessary even though we were driving into the high alps. Regardless of what the request is, surely the customer is always right? The morning we drove from our chalet police were inforcing the use of chains in order to drive off the mountain. It was a good thing we persisted and got them. "

" We use National the majority of the time we go to France and usually book directly with them. We often get an upgrade, the cars are always spotless and check in and out is very quick. The excess on the insurance was particularly high this time, not that it mattered. "

GRENOBLE, FR - Reviewed by CATHERINE - 07 January 2013

" Everything when very smoothly, from booking, to picking the car up, to returning it. "

" Good English spoken by the staff which is always good for us English people who are rubbish at speaking other languages! Quick and easy pick up, quick and easy drop off. The only issue I would mention, is that this is the second time we have hired in France and requested an estate car, but got a Meriva/People carrier. This isnt an estate and its a bit decieving. It fits no more luggage or people in than a normal car!! The first time I thought it was a mistake, but as it happened again, I presume this is just what is considered an estate - despite the fact the photo on the car hire website clearly shows an Estate car - ie a normal car with a huge boot. "