AUTO EUROPE GRENOBLE, FRANCE Car Rental Reviews

GRENOBLE, FR - Reviewed by STEPHEN - 17 February 2022

" Straightforward but the hire experience on the ground was anything but. "

" Chaos at the desk. I believe that that they had just had a bad experience with a separate customer and their systems were apparently down, but they appeared not to know about my booking initially, then we were handed keys to a car and simply told it was an upgrade (but who knows?). They of course spent their time trying to flog me additional no cover insurance (which I had already got from you but which undermined my confidence in my booking with you) and the car had a gouge in the rear offside wing which hadn't been noted (the metal work was punctured), it had various other scuffs and the fuel wasn't full (though we handed it back full). On the return an Avis chap in the car park asked for the key and asked me to sign a hand held computer pad. The document I have received by email, subsequently, appears to claim that 3.63 euros is due on figures that bear little resemblance to my hire with you and it would seem that a dispute is looming. I go through you to avoid this hassle. "

Overall Value: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

GRENOBLE, FR - Reviewed by STUART - 05 January 2022

" Always use Auto Europe. I have been using them for 15 years!! "

" The French agencies must start to provide winter tyres as a standard inclusion for visitors to the Alps. It is ridiculous that they charge a huge supplement for this. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by DAVID - 17 March 2020

" Handover within the car park very slick "

" Very. Polite despite large queues "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GRENOBLE, FR - Reviewed by BEN - 25 February 2020

" Very good "

" Brand new car, quick turn around, very good customer service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by DAVID - 01 February 2020

" Always great service. Never had any problem or issue. I'll definitely use your services again "

" Great experience with Grenoble airport Avis staff. Great friendly staff, thank you for your efficiency. No issue at all. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GRENOBLE, FR - Reviewed by JAMES - 02 January 2020

" Very Satisfied "

" Easy to pick up, useful information and easy to drop off. Great Car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by DAVID - 19 March 2019

" It's a simple, good value service. "

" The folk at Grenoble airport are always friendly and efficient and this time was no exception. I very much appreciate that they don't try and force any extras on you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by DANIEL - 01 March 2019

" Tip top "

" Great car, quick service, very easy from start to finish "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by MALCOLM - 17 August 2018

" Highly reommend "

" Very pleased, thank you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRENOBLE, FR - Reviewed by SIMON - 14 April 2015

" Always excellent and so I keep coming back "

" All good, thanks Citer "

GRENOBLE, FR - Reviewed by MOHAMMED - 12 April 2015

" Great price straightforward booking "

" Fantastic service helpful staff no queue, happy to upgrade on arrival for reasonable cost "

GRENOBLE, FR - Reviewed by MICHAEL - 23 February 2015

" Very efficient, easy to book and straight forward at the airport "

" Staff were very helpful at the airport "

GRENOBLE, FR - Reviewed by STEPHEN - 10 February 2015

" The experience with Auto Europe was very good, and Enterprise were really excellent, nothing too much trouble.. bit of a surprise after so many average to bad experiences "

" Excellent, provided fast and very good customer service. extremely satisfied "

GRENOBLE, FR - Reviewed by MATTHEW - 25 March 2014

" Simple process to use and good value, especially with offers. Very impressed with the ease to re-book the car hire from another airport, after our initial flight was cancelled. Thank you for your help... Keep up the good work, I'll be booking again soon! "

" New systems were being installed when we collected the car, so the paper work process was a little lengthy. Staff were friendly and helpful, and one in particular went out of his way to ensure we were sure about where we could buy food for our apartment, and the nearest fuel station for filling up on the return trip. We were very happy with Citer and do not blame the staff for any delay, and would recommend their company. "

GRENOBLE, FR - Reviewed by PETER - 04 February 2014

" 1.5 hours to get car & 40 mins to return it. Everyone very pleasant but too few staff. Also I was assured that 1000 euros deposit would be credited back this Monday, but I'd have liked a credit receipt. "

" People very nice , but too few "

GRENOBLE, FR - Reviewed by CHRISTIAN - 18 April 2013

" Very good service "

" Very good service "

GRENOBLE, FR - Reviewed by RONALD - 17 March 2013

" All went very well, staff very helpful. Thank you. "

" All went very well. Staff very helpful. Thank you. "

GRENOBLE, FR - Reviewed by ALLAN - 05 February 2013

" Cheapest i found on the web, car was brand new. "

" Large queue at the desk to collect car, it took me over 45minutes after arriving at the desk until i got the car. The staff did not seem to be dealing with customers very quickly - perhaps they could have had more staff working. I also rented snow chains, for some reason my credit card was charged three times instead of once for this, to date i have only been refunded once, i am yet to recieve a second refund. "

GRENOBLE, FR - Reviewed by MATTHEW - 03 February 2013

" web site worked well, found it via money supermarket or some other comparison site. email conformation was good. overall pretty much perfect. "

" Grenoble car hire was great, car was pretty new, clean, tidy, and well spec'd with a usb charger point and cruse control. Staff were fast and efficiently, spoke English well. Car was parked nice and close, and the hire desk place was right outside the airport door. I was really happy with the service and car. My only criticism is the Hyundai IX20 diesel was a bit powerless at overtaking, but it was very very good on fuel! "

GRENOBLE, FR - Reviewed by JAN - 03 February 2013

" All my hires are with A-E. Perfect! "

" Typically French: impersonal, misinforming ("car parked just outside"..spent 20 mins looking for it. had to come back to office and go together: car some 300 metres away, behind 2 fences and a road in between). All this at night in freezing temperature. Also excessive waiting to collect:30 mins. No excuses or apologies. "

GRENOBLE, FR - Reviewed by ROBERT - 02 February 2013

" the car and the customer service were perfect, "

" the car and the customer service were perfect, the only small thing i would improve is that the car would have benefited from having snow tires fitted, especially in winter in this part of the world. "

GRENOBLE, FR - Reviewed by JAMES - 21 January 2013

" When requesting snow chains I was told by an Auto Europe advisor that they wouldn't be necessary even though we were driving into the high alps. Regardless of what the request is, surely the customer is always right? The morning we drove from our chalet police were inforcing the use of chains in order to drive off the mountain. It was a good thing we persisted and got them. "

" We use National the majority of the time we go to France and usually book directly with them. We often get an upgrade, the cars are always spotless and check in and out is very quick. The excess on the insurance was particularly high this time, not that it mattered. "

GRENOBLE, FR - Reviewed by CATHERINE - 07 January 2013

" Everything when very smoothly, from booking, to picking the car up, to returning it. "

" Good English spoken by the staff which is always good for us English people who are rubbish at speaking other languages! Quick and easy pick up, quick and easy drop off. The only issue I would mention, is that this is the second time we have hired in France and requested an estate car, but got a Meriva/People carrier. This isnt an estate and its a bit decieving. It fits no more luggage or people in than a normal car!! The first time I thought it was a mistake, but as it happened again, I presume this is just what is considered an estate - despite the fact the photo on the car hire website clearly shows an Estate car - ie a normal car with a huge boot. "