Auto Europe
- North America
- Central America
HERTZ AUSTRALIA CUSTOMER REVIEWS
- 8.4
- 8.7
- 9
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ AUSTRALIA Car Rental Reviews
Average Rating for Hertz :
BRISBANE, AU - Reviewed by BARRIE - 29 March 2025
" I hired a car which was supposed to be a Kia Sportage or similar but i was given a smaller Subaru Crosstrek, when I complained I was told that the Sportage was in a higher class and it would cost me a large amount of money to upgrade. This was a nuisance because I needed the larger car during the rental to carry 4 people plus luggage. I felt it was a breach of contract. "
" I hired a car which was supposed to be a Kia Sportage or similar but i was given a smaller Subaru Crosstrek, when I complained I was told that the Sportage was in a higher class and it would cost me a large amount of money to upgrade. This was a nuisance because I needed the larger car during the rental to carry 4 people plus luggage. I felt it was a breach of contract. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICE SPRINGS, AU - Reviewed by RICHARD - 17 March 2025
" . "
" The lady on the counter at Alice Springs was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by KAY - 12 January 2025
" Very easy to collect the car "
" It was really easy to collect the car, friendly staff and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by ROSE - 01 December 2024
" No issues with the actual motor it was lovely to drive. "
" When I collected the vehicle at Perth Airport staff were very helpful and I also got a motor upgrade to a Kia Carnival. It was a super motor to drive and no complaints at all with the care. However the following day in daylight inside the car had not been cleaned and I discovered a half eaten apple, a lolly and other sweets, a baby's dummy and a cigarette packet with a cigarette inside it under the seats which was disappointing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AYERS ROCK, AU - Reviewed by PETER - 29 September 2024
" See above "
" Marie was a pleasure to deal with and met and greeted us when bprd in to each other in resort. She remembered us before we realized who she was. Above and beyond. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALICE SPRINGS, AU - Reviewed by KENDRA - 23 August 2024
" Easy and convenient to book, best price available vs others "
" Friendly, accommodating, they have us a car a day earlier than booked (due to a flight change) for a small fee, and an upgrade in vehicle type "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAROOCHYDORE, AU - Reviewed by ALAN - 25 July 2024
" No problems with this hire "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICE SPRINGS, AU - Reviewed by TORBEN - 05 May 2024
" Perfect experience. "
" Everything was done quite quick. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ADELAIDE, AU - Reviewed by PHILIP - 16 April 2024
" After a long day you want the handover to be simple. It was, and we were quickly on our way. "
" We arrived late in the evening and found the staff still cheerful and helpful. easy pick-up and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICE SPRINGS, AU - Reviewed by GEORGE CALLUM - 28 February 2024
" A few too many pre pick up emails scared me a bit as they suggested credit card 'blocking' would happen as a deposit. As we're here in Australia for 2 months this could have become an issue. In the end it was only Aus$100 "
" Christine in Alice Springs airport was fantastic. Her service was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ADELAIDE, AU - Reviewed by PETER - 04 December 2023
" No issues. Car ready. Check out and return very efficient "
" On time. Car ready when I got there. Return was quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by PHILIP - 24 November 2023
" No problem with Auto Europe. "
" Car had many damage points not recorded on rental form/receipt or explained by counter staff. Rubbich from previous hire in car. One tryre under inflated, we had to blow up immediately. Never got an email receipt on return of vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 3
AYERS ROCK, AU - Reviewed by SUSAN - 10 September 2023
" Expected a Hyundai 130 size car or similar. Provided with a coupe style car. "
" Check in was good But car wasn't the size I was expecting. Also unable to contact the site prior to arrival. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PERTH, AU - Reviewed by JULIAN - 24 March 2023
" Very efficient service, courteous and helpful staff. "
" Great service. Thank you Hertz team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by COLIN - 15 March 2023
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by ROGER - 26 February 2023
" See above "
" Allocated a smaller car than I booked until I told them I required an SUV. Then told I was being given a free upgrade to the car I originally booked!! Did not receive the receipt with the additional rental cost by way of email. I had to request it at drop off. Having said that, the young man who booked the car out, although new to the job was very polite and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ADELAIDE, AU - Reviewed by GEOFFREY - 22 February 2023
" Need to be clearer about the true total cost of the rental. I was warned about the one-way fee but to have this list below (totalling £247.13) on the final invoice is disingenuous at best; it was as good as the same as the basic rental amount (£262.29) we paid to Auto Europe when we booked! SUBTOTAL 0.00 gca One Way Rental Fee 300.00 gca Administrative Recovery @ 3.5% 10.50 g Credit Card Surcharge Estimate @ 1.227% 5.20 g Location Fee @ 25% 75.00 g GST @ 10% 39.07 TOTAL ESTIMATED CHARGES $ 429.77 Deposit Paid: 0.00 Credit Card Authorisation Amount $ 529.77 "
" Pick-up and drop off experience / staff were fine but the ' add on' charges were excessive. A one way drop off fee from one airport to another, along with other fees which were levied as a percentage of the drop off fee, is excessive when there's a fair chance the car would simply go back whence it came and cost another customer the same charges. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE, AU - Reviewed by ROBERT - 13 February 2023
" N/A "
" NA "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by TIM - 13 February 2023
" Very easy hire experiance "
" Great staff and very easy to collect and drop-off our car, which was an excellent vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by KIM - 10 January 2023
" Very happy overall "
" Easy process hiring car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by JOHN - 22 May 2022
" None "
" Hertz Staffing levels were barely adequate. No staff at the drop off at the international terminal. Car was good "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PERTH, AU - Reviewed by DAWN - 07 April 2020
" Will not book again "
" Couldn't make it due to coronavirus, hertz told me 15 days before I was due to go I would get a refund, enquired after 15 days was told to contact auto Europe, they told me I was too late and lost my money, if Hertz had told me in the first place to contact Auto EuropenI would have got my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERTH, AU - Reviewed by GARY - 25 March 2020
" When I get my £100 back I'll be happy "
" The £100 deposit still not back in my account "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERTH, AU - Reviewed by FREDERICK - 16 March 2020
" Price wasn't particularly competitive "
" Staff member was very helpful but was the only person on duty so was overwhelmed - a long wait! Car itself was below expectation. Drop-off was very quick/easy "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SYDNEY, AU - Reviewed by ERIC - 11 March 2020
" new car...great price. great service from hertz "
" great car...no issues with hertz. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by DALE - 10 March 2020
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PERTH, AU - Reviewed by JOHN - 04 March 2020
" Good value car hire "
" Good value car hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by SIMON - 27 February 2020
" My recommendation depends on how you handle my complaint here. "
" I have already given feedback about the tolls charged whilst in and around Melbourne. Hertz rental cars are pre-registered with the toll company (which is not the case with other rental companies) so there was no way to avoid them being automatically charged (I asked but was told no) and then sent on by Hertz PLUS AN AUD $38 ADMINISTRATION FEE WHICH IS OUTRAGEOUS. It appears from my credit card that the total tolls incurred were about $25 so their fee is 150% of the tolls, which is a disgrace. I cannot view their invoice as the link to their Journey Portal doesn't accept the only input I have to make, my date of birth, which I am pretty sure I have correct. They have ignored my complaint, which I have made at least three times presumably on the basis that I will just go away. I will never use them again and am happy to tell others about my experience as well. Their charge is completely out of proportion to the tolls incurred and the effort involved in on-charging them, which will have been automated of course. There was no mention of the administration fee at the time of booking, which if I had known about would have made them much more expensive than other firms who would therefore have got my business. $10 maybe acceptable but $38 is a joke; they charge it because they can and of course most Hertz users are companies and they don't care because they are not paying personally. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PERTH, AU - Reviewed by STUART - 25 February 2020
" Simple, straightforward with no hiccups! "
" Seemless ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by JEFF - 22 February 2020
" Despite Hertz imposing a A$70 cancellation fee AutoEurope impose a 48 hour notice period, which although I was outside by 90 minutes - unfortunately the family emergency which prevented me not only picking up this car but flying from the UK to Australia wasn't timed appropriate to cancellation policies - Autoeurope pocket the entire rental amount - which is plain profiteering seeing as their obligation to Hertz was A$70. So no I wouldn't use Autoeurope again when booking direct with a rental company affords better protection. "
" Didn't get to pick up the car due to a family emergency "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PERTH, AU - Reviewed by STEPHEN - 14 February 2020
" Got exactly what I paid for "
" Got exactly what I paid for "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by BARRIE - 10 February 2020
" If I book a car I expect to see that model or similar not something smaller or radically different in some other way. "
" I was disappointed to be allocated a smaller Hyundai Tucson when I had booked the larger Xtrail. The Tucson has not the luggage space I needed for 4 adults plus golf bags. After I persisted the receptionist gave me the car I had asked for. This had caused me unnecessary stress after a long flight. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SYDNEY, AU - Reviewed by KADIR - 10 February 2020
" Booking and payment was very smooth and easy,price for the rental car was very good. Highly recommended,I will definitely use Auto Europe again. "
" Very happy with the Hertz service and the car I received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by JOHN - 04 February 2020
" Very good value and would recommend them to anybody. "
" No faults at all, very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by DAVID - 28 January 2020
" Booking easy and all tied up. Could update car hire company with personal details... "
" efficient and good car - could have been more helpful about Sydney tolls "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERTH, AU - Reviewed by STEVEN - 16 January 2020
" Excellent, please pass on that the staff at Perth Airport were incredibly helpful, pleasant & efficient. "
" Excellent, please pass on that the staff at perth Airport were incredibly helpful, pleasant & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by NEIL - 06 January 2020
" Great service "
" So so easy to use. Very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by GARRY - 09 December 2019
" Service and support great "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by DANIEL - 06 December 2019
" Great service, modern car and no major problems. "
" Great service at Melbourne Airport, I picked the car up 1.5 hours early with no problems. The car was a little dirty on the inside but other than that, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PERTH, AU - Reviewed by PATRICK - 02 December 2019
" Terrible. "
" We arrived late at night.. the girl at the counter said there was no point in looking at the car as it was dark and we wouldn't see any damages. On return the girl noticed the smallest crack on the windowscreen and refused to refund our 300 dollar bond until investigated. We believe the chip was already on the windowscreen as the girl was able to get in and pick this up immediatley and we never noticed it. This needs investigated by auto europe ASAP. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SYDNEY, AU - Reviewed by RICHARD - 24 November 2019
" No problems. The seats at the front required cleaning. "
" The upholstery of the e drivers and front passenger seats required cleaning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CANBERRA, AU - Reviewed by COLIN - 22 November 2019
" All Good "
" Good Car, some pre-exiating damage not identified on the booking form but not a problem at drop-off Trainee at Pick=up should have been directly supervised to speed up the process. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ADELAIDE, AU - Reviewed by SUSAN - 17 November 2019
" great car "
" very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by JONATHAN - 15 November 2019
" Terrible. Booked at short notice (< 48hrs prior to pickup) and was told that to required 48hrs notice to cancel despite operator offering full refund. Complete joke. "
" I was able to cancel the reservation in person at the Hertz desk due to a change in travel plans. They informed me that they would offer a full refund however as the booking was through a third party that I should contact autoeurope directly. I was very disappointed that I was unable to cancel the booking or at a bare minimum receive a voucher to put toward a further booking. I will am now minded to never use your company again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DARWIN, AU - Reviewed by MICHAEL - 01 November 2019
" Use better suppliers who are fair with their customers "
" Additional Charges on my credit card without any contact. Should not be allowed to do this!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CAIRNS, AU - Reviewed by DEREK - 14 October 2019
" Ok "
" Desk closed when we arrived in Cairns. We had to walk to the domestic terminal. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SYDNEY, AU - Reviewed by FIONA - 17 September 2019
" A good experience using hertz "
" Hertz as always, efficient, friendly and cars clean and have not and did not experience any mechanical issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by RICHARD - 18 August 2019
" Polite, friendly and highly professional staff. "
" Polite, friendly and highly professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE, AU - Reviewed by DUNCAN - 28 July 2019
" I was particularly impressed with the speed of the drop-off process. I was running slightly later than I'd hoped for my check-in, and the process of drop-off took under a minute from the time I pulled into the car park "
" See below "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by ANDY - 22 April 2019
" The autoeurope website was easy to use and had good prices. "
" Great. We got an upgrade to a very comfortable 4wd which was ideal for a long drive up the WA coast. The staff at Hertz we're very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by SALLY - 04 April 2019
" Perfect for what I needed "
" Very easy and straight forward at the airport,staff explained everything, would definitely use you again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERTH, AU - Reviewed by LES - 11 March 2019
" I am writing in the hope that you will change your procedures to advise customers, before they book, exactly how the rule 'Cars are not permitted on unpaved roads' (in your T&Cs) could adversely affect the enjoyment of their holiday. In WA access to most National Parks is via unpaved roads so I could not enter them. As soon as I realised this, I was so far away from a Hertz office that I couldn't change the car. Fitzgerald River, Mount Roe, D'Entrecasteaux and Cape Arid National Parks were some of those where I went 100km or more out of my way just to gain partial access. Neither I nor my wife were happy holidaymakers. Please don't let others suffer in this way – tell them they need a 4x4 if they are going to enjoy their holiday properly – and explain 'unpaved roads' to them in detail! "
" Hertz did exactly what was expected of them in a courteous manner. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERTH, AU - Reviewed by GLENN - 07 March 2019
" Excellent service. Thank you. "
" Great service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by BRIAN - 03 March 2019
" The car was new and clean and the perfect size for my needs. The pick up and drop off seamless. Pleasant service. "
" The car was new and clean and the perfect size for my needs. The pick up and drop off seamless. Pleasant service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by ANDREW - 03 March 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by BRIAN - 03 March 2019
" Very good rate for the hire of a vehicle with a excellent hire car provider with a office/ car collection/drop off at the airport. Auto Europe will be my first site to go to for car hire rates. "
" Fast efficient very good value, no problems with minor scratches/damage to the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by PETER - 18 February 2019
" All good. "
" All worked very well. Good price. I will use you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by NICHOLAS - 13 February 2019
" The car was fine albeit a 2.0L engine which proved expensive to run. Bad pick-up and drop-off experience tainted the holiday. "
" pick up very confusing as we were told we would have to take additional for the 2nd driver insurance where this was included at the time of booking. Re-fuelling policy not explained clearly. At drop off and as there are no obvious garages when within the "closed circuit" around the airport, they calculated the fuel amount based on average consumption and a visual check at the petrol gage! Then informed us it was $4.00 pr. litre - we later saw it should have been $2.87 pr. litre. Charged against our account 8 days later with no specifics or info as to how the charge was calculated. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 9
BRISBANE, AU - Reviewed by TIMOTHY - 28 January 2019
" Everything went smoothly and will definitely use again next time. "
" Good service,good car, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by PAUL - 26 January 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by LINDA - 24 January 2019
" not your fault hertz not the best they need to change how they do thongs "
" did have my car so i was due a free upgrade, as a rule with all other vehicles booked through you always told upfront if vehicle not available hertz asked me to upgrade to a calais for $15 a day first not impressed. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PERTH, AU - Reviewed by SHIVJI - 24 January 2019
" The car I received was not the car shown in the quote, but I cannot fault the car I drove. It was very good. "
" I received friendly and efficient service from the staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by ROBYN - 20 January 2019
" Booking very efficient and good price "
" All ok until drop off. Directed to park in a returns area at the airport but then mot obvious where to go. Found the office, told returns closed, handed in keys but received nothing to confirm we dropped car off. Car not checked, and have received no confirmation since that the return was all ok. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PERTH, AU - Reviewed by ANDREW - 19 January 2019
" Online booking, service at airport excellent. "
" Great service, no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by JONATHAN - 18 January 2019
" Would definitely use again and recommend to friends "
" Very happy overall. Great price and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ADELAIDE, AU - Reviewed by IAIN - 14 January 2019
" will use again "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ADELAIDE, AU - Reviewed by KATRINA - 08 January 2019
" Car was lovely to drive and overall I had a great experience. "
" Service was friendly and swift. Would have been useful to have more information on the cars features when collected. Type of fuel was only mentioned when I asked about it. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by EILEEN - 07 January 2019
" Very easy to book on line through auto Europe. "
" Very professional staff at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by NICHOLAS - 07 January 2019
" Does what it says on the tin "
" We were just told to go to a place to pick up the car no one came with us to go over the condition of the car (check for damage etc). When I opened the door it smelt of smoke my son has asthma so not a good start the was then no one at the check out to discus this luckily were we were staying had a garage so we aired the car every night. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ALICE SPRINGS, AU - Reviewed by TEONA - 30 December 2018
" See 3 above. "
" We were disappointed with the upgrade to a much larger car which was more expensive to run; and shocked to find that only 100km per day was included which wasn't flagged up when the car was booked. Most previous car hire has included unlimited mileage. Many people renting a car in Alice Springs are likely to go to Uluru (as we did) and the charge proposed for the extra approx 1070 km was unexpected and seems exorbitant. It felt like a rip off. I'd appreciate a refund of any extra amount charged. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ADELAIDE, AU - Reviewed by PAULA - 07 December 2018
" Great. Smooth throughout the booking , collection and return. "
" Great service. It was fast and easy after 24 hours on flights. The staff were helpful and friendly. Easy drop off at the end of our trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by MARTIN - 04 December 2018
" Booking was easy and no problem. "
" The car was very good. Enjoyed driving it and it did everything we wanted it too. The street was blocked off for some sort of Christmas parade when we tried to drop the car off. The on site staff weren't made aware of this until the last minute but it would have been a good idea to at least email people that were picking up cars and dropping cars off to let them know and maybe advise dropping it off at another branch. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PERTH, AU - Reviewed by JOHN - 01 December 2018
" Excellent "
" Everything went very smoothly and the lady at the desk was extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ADELAIDE, AU - Reviewed by MARIUS - 29 November 2018
" No issues. "
" No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by ALLISTER - 26 November 2018
" No complaints except for the insurance thing the clerk was telling me we hadn't any we said we had then it was with auto europe not Hertz when i pointed out the first line of the terms suddenly we had insurance but no excess recovery insurance then the recovery insurance was with auto europe by now i was loseing the will to live But they did upgrade the car which was nice "
" Either the package that you purchase needs to be clearer or the staff need better training on these packages "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by ROLAND - 23 November 2018
" . "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by RAYMOND - 16 November 2018
" Good car, very clean. Would definitely use company again. "
" Very efficient and quick pick up at airport.same as at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by WALDEMAR - 13 November 2018
" No problems whatsoever. Well done! "
" Perfect. 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by ANNIE - 12 November 2018
" Great experience and received efficient, polite service from online booking to dropping off my hire car. "
" Aways receive excellent customer service from Hertz at Perth Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by MARK - 11 November 2018
" Very simple "
" The toll system in Sydney was not very recognisable so on drop off I requested to pay any outstanding tolls but was told I would have to wait and pay an additional admin fee which seems a tad harsh when it could have been done I beleive via phone or internet "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by GEOFFREY - 22 October 2018
" Easy booking and I like the option for Excess Insurance as part of the booking. "
" In the past I have found Hertz to be more expensive than others as they are on the airport site. However, on this occasion pick-up and drop off at the airport suited my requirements better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by STEPHEN - 20 October 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by KERRY - 14 October 2018
" Definitely revisit Hertz again whenever I need car hire. Reasonable priced, greet customer service "
" Easy pick and drop off. Courteous and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by CHARLES - 27 September 2018
" Dropped off car away from original airport Fee was $50 AUD - Not unreasonable, saved me 100km round trip "
" Easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by MANUEL - 26 September 2018
" Nothing to say about Auto Eurpe "
" They cheated me with the extra day, i asked them for the tariff of an extra day. The person in the counter gave me a price refusing to write in the contract. When i returned the car, the price charged was much higher "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MELBOURNE, AU - Reviewed by JOHN - 20 September 2018
" Hertz are a Very efficient rental copmpany "
" Smooth rental experience and excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by ROGER - 19 September 2018
" As always everything was well documented and correctly arranged. "
" Hertz were very helpful in explaining things and allowing pick up at the domestic terminal and drop off at the international. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DARWIN, AU - Reviewed by JAMES - 10 September 2018
" As above "
" Offered upgrade to a 4x4 and later wished we had taken it. Cannot drive otherwise on unsealed roads from Darwin. Also a bit unhappy we were limited to 100 km per day so finished getting a further £100 charge for excess miles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by JEANNETTE - 30 August 2018
" Very efficient and effective service - no nonsense. "
" Very efficient and effective service. Keys dropped into a box at the counter as there was no one to speak to at that time. Hertz also made contact to alert us to a left cable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by STEPHEN - 28 August 2018
" Excellent. "
" Pick up and drop off were very quick. The car was brand new with delivery miles only. I was very happy with everything. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by JACQUELINE - 12 August 2018
" Booking online easy, collection and drop off easy but extending it by a day wasn't as simple "
" Counter staff at arrival were brilliant. Car was ready and was collected with ease. We wanted to extended our holiday by a day and found this procedure to extend tedious. Was very expensive to the point where it was cheaper to go drop off the car and collect another one. Lady on the phone wasn't that helpful that we ended up driving To the airport to sort it "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ADELAIDE, AU - Reviewed by NEIL - 08 August 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERTH, AU - Reviewed by CHRISTOPHER - 04 August 2018
" When I took out the insurance with Auto Europe I did so on the basis that there was an additional insurance policy covering me against any excesses. This was not clearly stated in any documentation that I received from Auto Europe leadinmg me to wonder if I was covered or not. Fortunately I did not get involved in any Auto accidents therefore the situation never arose. Black mark for Auto Europe I'm afraid. "
" After hiring cars around the world I was surprised to see that I had no option but to take the car allocated to me at Perth Airport. For example, when you travel to Florida, you hire a car and are sent to a section that covers the type of car you have hired where you can choose one from maybe ten to fifteen pool cars. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8