HERTZ CROATIA Car Rental Reviews

SPLIT, HR - Reviewed by MICHAEL - 23 October 2024

" Auto Europe experience v good. In email from AE I was invited to our register my details with Hertz however this wasted time, as it wasn't possible due to 3rd party booking. "

" I was unable to drive out of the car park due to the number plate last letters ii not recognised by the camera. This caused hassle and 40 min delay setting off. Fuel tank only about 1/2 full on pick up, would prefer full tank for convenience. Everything else was fine. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by JOHN ROSS - 29 September 2024

" Auto Europe is an easy and efficient way to arrange car hire. We have used them several times before, and will do so again !! "

" Good information about the hire and conditions on arrival at the airport Hertz counter. Easy pick up and drop off. No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by CLIVE - 03 September 2024

" All in all a very good experience other than the age related premium "

" Hertz were a much easier outlet to deal with than normal rental firms "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by LEON - 28 August 2023

" See comments in 3 above "

" Very knowledgeable agent in Pula, concerned and engaging setting us up with the car. Also same on returning car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by VIACHESLAV - 24 July 2023

" Very good customer service provided "

" Very friendly and efficient service, reasonable price for summer holiday destination "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by KENNETH - 14 July 2023

" Disappointed not to receive any correspondence by email in relation to additional charges if they are in fact legitimate. "

" I have returned hind to find extra charges recorded on my credit card without any notification as to what these represent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JAMES - 29 May 2023

" Xxxx x "

" Xxxxx "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by RODERICK - 26 May 2023

" The whole experience was great. The lady in the office was effective and the gentleman who met us on our return was vey workmanlike too "

" The lady in the office was very pleasant and efficient. The whole experience was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NEBOJSA - 02 September 2020

" 29 hours before the flight UK goverment changed the rules for arrivals from Croatia and made a trip impossible because of two weeks self isolation on return. Extraordinary situation and when I tried to cancel I was told I can't get refund because it should be at least 48 hours before pick up. I understand that but this is not normal situation and you should have more understanding for your customers. British Airways and Purple Parking issued vouchers straight away. You should be doing exactly the same. Very disappointing! Rules before pandemic shouldn't be applied now because of uncertainty virus has brought. "

" 29 hours before the flight UK goverment changed the rules for arrivals from Croatia and made a trip impossible because of two weeks self isolation on return. Extraordinary situation and when I tried to cancel I was told I can't get refund because it should be at least 48 hours before pick up. I understand that but this is not normal situation and you should have more understanding for your customers. British Airways and Purple Parking issued vouchers straight away. You should be doing exactly the same. Very disappointing! Rules before pandemic shouldn't be applied now because of uncertainty virus has brought. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 2

SPLIT, HR - Reviewed by MEGAN - 21 August 2020

" Auto Europe , great. Hertz, poor. Rude staff , substandard car, money kept by them with no explanation "

" Due to flight problems, we arrived a day late. We phoned the office immediately to let them know. On arrival the woman was quite rude. We were given a car that was not acceptable and was scratched and bumped all over. £90 was kept back from my credit card with no explanation. We filled the car with fuel on our return. Because the fuel gauge wasn't working , it was impossible to tell , but we definitely filled it up- I can only assume that the £90 was kept due to this , an error on your part!! Very disappointing service. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by KENNETH - 11 January 2020

" Overall a positive experience. Winter tyres included. No pushy attempts to sell additional insurance. Pleasant staff "

" Friendly, helpful staff at pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by NATASHA - 04 January 2020

" I understand that AutoEurope are brokers and can't check the service in every location. I hope my comments about Hertz will go back to the headquarters and they will make sure that their every location is professional and has cars ready when they are booked in advance. "

" It took 3 hours to get a car. The staff were giving me different excuses and lied about the car availability. First they said that the car was being washed. Then that it was on the way. Then that they had no drivers to bring it from another car parking. In the end they gave me a car that was there all along (the pouch and the key were in the drawer). It was very frustrating getting a car after 3 hours wait (standing in the queue), not very good if you are about to drive for hours. The girl on the counter was friendly and in a very difficult situation facing all the people and not having cars to give them. All other staff had disappeared. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by NIKOLA - 25 October 2019

" I am very please with service "

" Without problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by STEPHEN - 15 October 2019

" Read above "

" Plane delayed and was greeted with as your over 59 mins late no car you should be ashamed to recommend these scam artists "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by JOHN NICHOLAS - 08 October 2019

" All very easy "

" Efficient and easy "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by JAMES - 07 October 2019

" Good service and value for a week in Croatia only £87 bargain! "

" Usual excellent service and value for money. Let down a little this time as we booked a VW Golf or similar and got a Fiat Tipo which really had no power and as we were constantly going up and down hills it was not fit for the job. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by KLAUS - 06 October 2019

" Overall positive. "

" No spare tyre. No water in windscreen washer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PULA, HR - Reviewed by JAKE - 26 September 2019

" very pleased. "

" No problems. Never any handbook in hire vehicles to explain controls. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PULA, HR - Reviewed by LUISA - 25 September 2019

" A very good experience "

" Quick and easy pick up and drop off reliable car very easy to locate "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by JACQUELINE - 16 September 2019

" Very easy to book - clear information of what was included. Efficient response with confirmation details, reminders and available to solve a last minute query the day before we flew. "

" Generally very satisfied. The only suggestion is that they allow customers who book through third parties like Auto-Europe to pre-enter personal details in advance as they do their direct customers. This would help customers and their staff during busy periods. However, at present this is unavailable. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by DAVID - 14 September 2019

" No comment "

" Long delays in collecting car, large queue and slow staff. Inefficient data entry process. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by RODNEY - 10 September 2019

" Good service. "

" Good pickup process with friendly staff. Car good condition. Return was not as good as confusion over drop off location and paperwork. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ROBERT - 06 September 2019

" Dubrovnik airport is small so the whole car-hire experience is quick and very easily accessible. "

" Young staff were quick, efficient and friendly. No attempt to up-sell. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by MATT - 05 September 2019

" Shocking "

" The car was damaged on every corner, had hubcaps missing and a broken fog light. Salt water stains on the seats and in general the worst car I've hired in 30 years "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 2

PULA, HR - Reviewed by PAUL - 02 September 2019

" Easy process "

" Better than expected with very little fuss "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by CANDICE - 01 September 2019

" Your website experience has been fine although I think your terms and conditions need to be highlighted a lot more explicitly. "

" We had to pay an extra €40 to get my husband as a named driver because, I didn't have a credit card on me. nowhere in your terms and conditions could I find explicitly that I had to have a credit card to collect the vehicle. what would happened if neither of us have had a credit card with us we had plenty of debit cards to pay with but the guy at the counter said this was unacceptable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PULA, HR - Reviewed by PAUL - 31 August 2019

" Oveall the car was excellent and the service was first class "

" Friendly service and very helpful - we had a trainee book in for us - very well done "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by STEVEN - 26 August 2019

" Very unhelpful at the main desk, basically they rented the car we had booked as our plane was delayed a bit, had no other cars in that category so we ended up with a smaller car and was told just take it up with the booking people in England. "

" We were given a lower category car as the plane was delayed and they rented out our car. I need a refund on this ASAP "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

DUBROVNIK, HR - Reviewed by JOHN - 25 August 2019

" Overall very good. "

" No problems, although in my experience the car I hire 'or equivalent' always means 'equivalent' and never the one you wanted. However, the Fiat Tipo caused no issues and the counter staff were excellent. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by PAMELA - 20 August 2019

" Very poor service all round. "

" I booked an Up so would be the same as my car at home but was given a Fiat 500 which I had no experience of driving so did not have the confidence to drive the car as well as learning to drive on opposite side of road. My husband had to drive. Took an hour to be given the car and no satnav as requested. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by SARAH - 04 August 2019

" Too much money added for additional insurance- tip off x "

" Always get stung for extra insurance "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JEREMY - 10 June 2013

" Very efficient. "

" really helpful local staff at theairport. "