HERTZ GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by CRAIG - 12 September 2025

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by MELANIE - 08 September 2025

" Hertz charged extra taxes additional 305 euros 90 for additional driver 82 more tax and 105 up front fuel . See the comments about my experience. Also the hertz place closes at 10 and our flight was late and we were not made aware of this. The booking with yourself was good but experience with hertz in Munich was terrible "

" Dear Hertz Team, I am writing to express my dissatisfaction with my recent rental experience with Hertz. My experience was far from satisfactory; it was dangerous and reckless, a clear duty of care issue, and I am disappointed with the level of service provided. Thank you for the full invoice. I am still having difficulty accessing all the information, but I will try on my computer at my earliest convenience. However, I have no knowledge of any scratches or dents, but I am aware of the tyre situation. As outlined below, this was a distressing situation. I must bring to your attention a distressing incident that occurred. On Monday, 25th August, I received a call from the Hertz breakdown team at around 5 pm, which was concerning an incident that happened at approximately 1:30 am on the 22nd August. During this time, I, along with three other individuals – two females and two children – were left stranded without any support in the middle of the night. This situation was not only inconvenient but also quite distressing for us, especially considering the presence of young children. The Austrian police became involved, and this added to my stress. We called the number given to us on the rental agreement letter, and there was no service. We tried several times, and it stated no service was available, and the whole party became upset. The following day after being rescued, we enlisted the help of the receptionist at the place we were staying in Austria. She rang the German Roadside Assistance, as outlined on the key and paperwork, and on each of the three occasions they spoke, they promised to ring me. They failed to ring after 2 calls from the police and the 30-minute timescale to remove the car. The receptionist rang Hertz in Innsbruck, and I must commend this section of Hertz as they had the whole thing sorted in 30 minutes, and the car was taken to a garage and the tire repaired. At this time, I still had not received a call from the German roadside assistance. The call did not come until 25th August, four days into the 10-day hire period. We were left with no hire car, complete stress, and an upset party of people expecting to go back to the car only to find that the Austrian police had impounded it. I sincerely hope that this matter will be investigated and addressed promptly. Please be aware that if any unauthorized charges are made to my account, I will have no choice but to contact my solicitor. I look forward to your prompt response and resolution to this matter. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 06 September 2025

" Easy to use and clear about what is and is not included "

" Friendly and clear. No spurious charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SARAH - 25 August 2025

" Service is effective and efficient "

" I was very surprised to be charged extra for taking the car to Austria. The counter staff were aware that we were going to do this and made no mention of this extra charge. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MICHAEL - 19 August 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PAUL - 12 July 2025

" First class. "

" Excellent experience all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 03 July 2025

" Have used auto Europe without issue previously. "

" Was given a smaller can than I booked. Was charged for insurance when I told them I didn't want/need it. Charged extra for picking up from the airport. My credit card hold fee was charged twice. The car I exchanged for was dirty , noisy and high mileage. The person even said it was "near the end of its life" "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by RICARDO - 26 June 2025

" Not sure where to start from. My wife and I were served by an older blond lady, after taking my documents she started making comments of the type of car I had rented and how small and cheap it was, and that with this car I wouldn't be able to go to Austria with, even thought I had told her I only needed to go to Erdin and back. Then, she looked at a Spanish family that arrived in the queue behind me and started berating them because they should have arrived earlier and she was closing the counter, she told them in front of us she should not be working past 10pm. The family explained their flight was delayed and that they emailed to inform of the delay, she wasn't happy at all and kept on being rude to them. So much so that the father of the family commented, is this the type of appreciation we receive by renting with with Hertz? After taking my keys we went to the 6th floor to collect the car, to our astonishment the bay she wrote on the envelope WAS WRONG! And I have picture to prove it, we were rescued by the Spanish family that saw the flashing lights of a car as we were walking and trying to find the correct bay around the car park. The exact same happened to the Spanish family, she also gave them the wrong bay information and they had to go back downstairs to ask for the correct bay! If you thought this was all, the cherry on the cake comes now, the deposit she was meant to hold on my card actually ended up being charged to my card, €800 euros, to which I need to call your office and spend my time to sort it out. # she should be fired! Never experienced a worst customer service in my 50 years! A tragedy! "

" ! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by GELA - 26 June 2025

" see above "

" Hi, I have already raised this in the feedback questionnaire with Hertz, they have not responded yet. the person at the collection counter of Hertz was not in a good mood when I collected the vehicle and the conversation was not polite. He entered my email address wrongly and as it was not shown to me, i did not notice and wanted to get moving asap, as this was a way of getting away from the person behind the desk. The car was great, but I did NOT receive an email conversation by Hertz about the rental. I rang them at least 5 times at the desk the following day, no one picked up. I sent them an email, was later told it did not arrive, note it wasn't returned either. On the return, I made the extra effort of going back to the counter and requested the email address to be corrected, as it was indeed incorrect. This was completed and i was reassured I would get the 'close of contract' email - I never did. That lady also told me my email never arrived. I then asked Hertz to send me the missing documents via feedback questionnaire, and am still waiting for a reply. As they have since waived the credit card charge, I am assuming there was no further discussion necessary, but this should have been confirmed by Hertz in writing. Car was great and fantastic value for money. I would use Hertz again but will never walk away from a counter again without insisting to be shown the screen where they have entered my contact details. On another note, i was puzzled they needed my email in the first place, shouldn't they simply transcribe it from my autoeurope rental? thanks for reading all of this "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DRESDEN, DE - Reviewed by PATRICK - 21 June 2025

" Excellent "

" Excellent rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JULIA - 19 June 2025

" I always value booking through Auto Europe, but would never ever recommend or use Hertz again, and would dissuade everyone from using them. "

" Unproblematic pick up. However the car did have some slight damages that were not recorded so I took pictures before departing. Had to wait 20+ minutes at drop-off to see an agent, who viewed the car and my pictures and declared there were no damages to record, and I was cleared to go. Two days later I get an invoice for nearly €400 with no detail on the damage. I emailed them back to contest this and shared the photos and video, in case it related to the damage I discussed with the agent. No response from Hertz. I will likely need to claim through insurance despite not being the one that caused the damage, having evidence to prove it, and being told there were no damages I would get charged for. I've never had a worse car hire experience and will steer well clear of Hertz in future. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by ANTHONY - 08 June 2025

" As above "

" Main issue was that the cross border fee and one way transfer fee had to be paid at the airport, which meant there was an additional 26% tax on top of the additional 19% VAT - around 50%. It would be much better to be able to pre-pay this. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NICHOLAS - 14 May 2025

" . "

" Nobody to check in vehicle on return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 25 April 2025

" I was charged an addition £125 on picking up the vehicle. Whilst some of this was expected, I dot expect to have to pay more for basic insurance - I had expected this to be included in the cost "

" The vehicle had quite a bit of cosmetic damage and whilst drivable, having lots of dents and scratches is not what expected when picking up a rental from Hertz. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FRANKFURT, DE - Reviewed by LEO - 29 March 2025

" A good platform but just a mediator "

" No proper hand over of the vehicle when picking up, just trying to throw off extra charge for "additional" covers where already opted in for full comprehensive cover including excess protection. However, when it comes to return they come out and inspect quite thoroughly vs pick up (nothing) with no clear photos they've already taken a quite a while ago. Had I not have photos taken myself upon pick up I'd probably have ended up either paying for what they claim my fault or gone into long discussions where I had a flight to catch. Not pleasant experience at all. Please do update the photos of the vehicle with clear focus if you want to claim something against customers. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 7

BERLIN, DE - Reviewed by ERIKA HEIDRUN - 08 November 2024

" Autoeurope is my favourite company, always helpful and easy. "

" very nice and helpful person at the desk. uneventful quick return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - 23 October 2024

" as above "

" Herz have invoiced me £400+ for scratches. there were done. I drive down German autobahns ! I rang them yesterday at Stuttgart Flughafen & asked for evidence of this by email today. Nothing received. I am in the media (Bertelsmann) & shall not accept this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DEREK - 01 October 2024

" The Hertz agent at Munich seemed to have difficulty in recognizing the voucher and it looked at one point as if he wasn't going to accept it. I pointed out the Hertz rental number and seemed OK after that. Once again a good price from Auto-Europe. "

" Once again it was a decent service but not fantastic. I had reserved a standard car and ended up with a fairly large SUV. The size caused problems during our hire period especially in small underground hotel car parks. The car itself was a plug-in hybrid with a no charge in the battery and no instructions how to charge it. Why bother with a hybrid when it can only use petrol? A single sheet with basic instructions would have been very helpful. Taking the car back at Frankfurt was easy and very efficient "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by LIAM - 21 September 2024

" . "

" Not a great experience this time around, firstly our flight was delayed which meant the counter was closed by the time we arrived. There are other rental counters open 24/7 literally 5 meters away, it's not too much to ask to hand the keys over to one of those. Next, I receive a bill after the rental for supposed damage amounting to €1500. Thankfully, I took pictures of the cars condition at the start of the rental so the claim was very quickly squashed. Very slimy behaviour. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by ALAN - 22 August 2024

" . "

" Vehicle was only partially filled with fuel. I've had to pay for the difference out of my own pocket. Hertz have charged me for an extra days rental. I actually returned the car several hours early. I've emailed Hertz will supporting documentation and photos but no answer. Normally they are very good but this rental has been a disaster. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HAMBURG, DE - Reviewed by DEBORAH - 12 August 2024

" Fine "

" Generally fine. I couldn't find the seat height adjustment, which was a pain. But I guess it was somewhere! But it put me off getting a Fiat 500 again "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

HANOVER, DE - Reviewed by MICHAEL - 31 July 2024

" Very easy online booking via AutoEurope and good communication. "

" Overall, good. But on collection, the assistant did not accompany us to the vehicle and jointly inspect it (inspection photo's sent by email) and the carpet under the car mats was very dirty. Previous customer's paperwork also left in the car. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by SIMON - 11 July 2024

" My reservations all concern the appalling level of customer service from Hertz rather than Auto Europe. I did provide my flight details on the online check-in with Hertz but they failed to register, it would appear. I'm not sure who has overall charge of the websites. "

" Our flight from Manchester to Munich was cancelled on Saturday morning and we were rerouted via Vienna. Despite eight attempts to contact Hertz, no one answered the phone. Unbelievably, they close at 5pm on a Saturday so when we did finally arrive a couple of hours after that there was no one there and we had to hire from another firm. I have requested a full refund but have heard nothing up to now. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERLIN, DE - Reviewed by ERIKA HEIDRUN - 02 June 2024

" Autoeurope provides a reliable wonderful service. I like that they are easily available over the phone and answer any questions instantly. I am extremely pleased with their service. Never had a problem getting a great car. "

" Hertz knew about my booking and provided my with a car according my request. They provide a friendly professional service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by JOSE MANUEL - 16 May 2024

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - 15 April 2024

" I contacted you to explain that I would miss my connecting flight from Amsterdam to Frankfurt (KLM delays) and would not be able to collect the car as now would not be arriving till the following day after an overnight stay in Schiphol. I was told you could not do anything about it and that I would have to contact the hire desk at the airport (+49 61074024300) after trying this number for a couple of hours I then contacted Hertz, they said as I had booked the car via yourself then I needed to contact you. I then tried to contact you to cancel the car but was told this was not possible. The following morning I tried the number again (no answer) so went to the Hertz hire desk. The que was so long at the desk (about a 2 hour wait) I did not have the time as I had a meeting at 91m in Frankfurt. So I have paid for a car that I never actual used!!!!! "

" Found them totally unhelpful as I had booked the car via yourself. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by STUART - 28 February 2024

" I asked for support from AutoEurope during a difficult car hire experience. I was advised that AutoEurope had contacted Hertz on my behalf but neither AutoEurope or Hertz responded to my follow up emails or calls. I've used AutoEurope on many occasions previously and not had any issues but when I needed assistance you didn't deliver. "

" Truly diabolical. Incorrect information provided by counter staff, car tyres unbalanced, credit card charges with no explanation provided, complaints ignored and don't answer their phone "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by BENEDICT - 16 January 2024

" I have always used Auto Europe to hire cars, but the last two experiences with Thrfty in Orlando and now Hertz in Munich have really let you down. Last year I hired a car through you and from Enterprise at Munich airport too and they too downgraded the car I had booked. When you have 5 adults and luggage you need a car that you book or one similar - not smaller. I dont see the point in giving flight numbers and times if you are going to be given what they have got. "

" I told the guy at the ciunter I needed a car with a large boot having booked a BMW 5 series estate or similar and was offered a small estate, the size of a hyundai 30. It was premium but no leg room at the back and small boot. I had to go back to the counter and then was offered a SUV, which again had a smaller boot. We took it and managed luggage on our laps as we hadnt time to waste going back to the counter again. The car was not what we asked for nor similar in my view. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by HASSAN - 10 January 2024

" Cross border charges were not clear at the time of booking, and only imbedded in the T&C . I only noticed it when I was charged the same by Hertz at the time of pick up. No clear breakdown or differentiation between the actual cost of car rental and the insurance bought. "

" No clear instruction or information about the EV charging fees, unexpected cross border charges which I never encountered whilst renting cars in Germany, and unexplained charge of the initial EV charge which was not competitive. Overall I spent more £/Km on EV compared to typical diesel charges, which defeat the purpose of an EV and I put this down to poor information from Hertz. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by ANDRE - 18 December 2023

" Emailed about the additional charges and lack of suitable car - requested an estate to accommodate luggage which includes snowboards - less than ideal space in the coupe alternative "

" Book an estate, ended up with a couple. No car available at requested pickup time, waited 45 minutes. Hertz said no damage on vehicle, found damage so had to waste more time reporting that. First in line on return, last to be checked...also charged more than stated at time of booking - additional charge from hertz in addition to the expected cross border charge "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUSSELDORF, DE - Reviewed by KARTHEEK - 18 December 2023

" misleading charges and they wont be visible until you book the car. "

" double sold me things "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KATE - 05 October 2023

" As stated previously "

" Unfortunately the car was not was we had reserved. Whilst I appreciate it's not always possible to provide the exact make and model, we were given a car with a smaller boot, which didn't quite fit our two suitcases. There were only one or two staff on the Hertz desk at any one time so the wait to be served was quite long. We were overcharged at the end for extras, which fortunately we were able to resolve at the desk. The charges were very unclear on the paperwork. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BERLIN, DE - Reviewed by SCOTT - 02 October 2023

" This depends on how you react to my quite valid criticism of corporate greed. "

" So I was told that I needed insurance when I picked up the car, or else each incident would have an excess of E1250. I asked how much the insurance was for a week and was told E360 - this was MORE than it was to hire the car. Basically, it's quite criminal of Hertz to panic a client into buying very overpriced insurance by setting a huge excess. You are meant to be helping clients, not making their holiday worse. ALSO, I was told that if I didn't fill up the car, it would cost me E750 to fill it from empty. Again, this is criminal behaviour. I drove around looking for petrol, then missed my plane, which cost me E600. And I have been asked to pay for E120 of petrol. All the behaviour of Hertz did was stress me out. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by DAVID - 20 September 2023

" see above "

" Diabolical service, you cannot contact the munich desk, i tried to call to say flight delayed initially, then left voice message through the phone option system requesting a call back, nothing came . i wrote an E:mail on day after pick up, finally responded the following wednesday, 5 days late. Spoke to Hertz germany on day after i was supposed to pick up, even they could not get through to munich airport hertz, no one answered and i was informed that all the customer direct phone lines had been disabled to munich and frankfurt. So arrived just after 10pm, office closed, someone waiting had said they disappeared at 9.30pm. There were 3 others waiting for cars. We were told the nachtman, would sort at 11pm, he arrived, said no keys, so couldnt help, and not his problem. So there is no ability to contact the office, the back up system doesnt work. Luckily i was able to hire a car for 24 hours at a cost of ~ 160 euro. I would like some compensation from hertz please "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SIMON - 13 September 2023

" Please see note above. I felt pressurised at the airport to take on insurance without the figure being quoted to me. Whether I would recommend either Autoeurope or Hertz to a friend will depend very much on how the matter is resolved given how much more expensive it was than I was anticipating. "

" I'm very confused by the total cost: £517.02 to you on 28th August; £442.54 to Hertz on 10th September, neither of which is the figure you quoted to me in your email of 31st August and added together they come to significantly more than I was expecting. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by STEWART - 01 September 2023

" Stung with a bill at the end of the hire contract from Hertz. This was not something that I was expecting DAMAGE WAIVER (CDW/LDW) 16.00 A THEFT PROTECTION 8.00 A LOCATION SURCHARGE 27.61 A ROAD TAX 3.60 A CROSS BORDER FEE 35.00 A VOUCHER** -90.63 A M_I_S_C_E_L_L_A_N_E_O_U_S_ _I_N_F_O_R_M_A_T_I_O_N_ _ _ __ _ _ _ __ _ _ _ __ _ _ _ _ VAT 8.29 **VOUCHER VALUE: VOUCHER BASE 90.63 INVOICE AMOUNT 51.90 EUR "

" Stung with a bill at the end of the hire contract from Hertz. This was not something that I was expecting DAMAGE WAIVER (CDW/LDW) 16.00 A THEFT PROTECTION 8.00 A LOCATION SURCHARGE 27.61 A ROAD TAX 3.60 A CROSS BORDER FEE 35.00 A VOUCHER** -90.63 A M_I_S_C_E_L_L_A_N_E_O_U_S_ _I_N_F_O_R_M_A_T_I_O_N_ _ _ __ _ _ _ __ _ _ _ __ _ _ _ _ VAT 8.29 **VOUCHER VALUE: VOUCHER BASE 90.63 INVOICE AMOUNT 51.90 EUR "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by WILLIAM - 28 August 2023

" See above "

" There was supposed to be a shuttle bus to take us to the car rental depot, there wasn't one, it took us 45 minutes to find it (we weren't the only ones looking) then we were over an hour waiting to to collect the car, it was an absolute nightmare. However on return it only took a few minutes and miraculously there was a shuttle bus to take us back to the airport. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by METIN - 26 August 2023

" Excellent, efficient service. "

" Excellent, efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 03 August 2023

" Mainly very good "

" Short staffed on check-in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 24 July 2023

" see above "

" I have been over charged and Hertz refuse to come back to me to justify why. Also, the petrol tank was not full when I picked the car up but I returned it full so feel I have lost out. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by VIVIENNE - 11 July 2023

" Auto Europe fine, but very disappointed in Hertz and cannot recommend them to anyone now. "

" Our experience was very good - until we had an incident involving a stone hitting our windscreen and causing a crack. We are covered with CDW but have had a nightmare with Hertz, who have charged us an enormous amount, and are very difficult to make contact with to sort this out. So what started as a very good experience has turned into a very bad experience. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BEATRICE - 02 July 2023

" Friendly helpful check-in, help when getting the car. Perfect car for my planned travels, very friendly helpful drop-off service. The only negative thing was that a warning light came up during driving regarding servicing the headlights, which was a bit worrying, but they worked and I could continue with travels "

" Great service, great car for my travels "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by RACHEL - 27 April 2023

" nothing much to say apart from the additional charges we incurred were way over the top! additional driver, cross border fee and small amount of fuel ended up being an addtional charge of £214.09 on top of the £146.36 already paid through Auto europe. much more than we usually pay for these supplements. As a company we hire 100 plus vehicles a year on our events in europe. Will not be using Hertz again "

" See below "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by BEATRICE - 31 March 2023

" Everything went very smoothly, car was great to drive, no poroblems "

" Quick friendly check in, faboulous car (despite all teh confusing technology) easy drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NICHOLAS - 17 March 2023

" .excellent service with Andrea -even given upgrade small mark on passenger side not shown on document so had to get amended before driving off "

" excellent service with Andrea -even given upgrade small mark on passenger side not shown on document so had to get amended before driving off "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by CRAIG - 28 December 2022

" Booking process and choice was good, but when I had to try and contact Hertz in Germany due to a delayed flight, was somewhat left in mid-air with an answer message in German only and a little stress about not having been able to inform Hertz of the situation "

" Really friendly staff and good to see the counter well staffed with 2 staff members available at the time of arrival. Even upgraded to an automatic at no extra charge "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by KRISTIN - 06 September 2022

" Overall happy with the process "

" Drop off was a little confusing with little interaction or feedback from the collecting employee - it was difficult to know if he was official and if there was anything else I needed to do - however the language barrier may have influenced that. The final invoice was very confusing, particularly as the first version I received was in German! Still took a while to work out and access to a help file / idiots guide would have helped "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by NICHOLAS - 02 September 2022

" Hertz are terrible, hopefully you can sort out my problem with them . I have used Auto Europe many times before with no problem and would recommend . "

" We travelled around 350km in the four days we had the car. After returning the car Hertz sent an invoice ,via email, for 2111.00 Euros claiming in 4 days we had driven 7575 km. This sent me over my credit card limit. Hence it was and still is a terrible end to my holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANTONY - 01 September 2022

" Best way to find a good value car at the location you want it. "

" Good location at Munich airport, efficent and good service. Car was in very good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 15 August 2022

" very good until overcharged without explanation "

" overcharged on credit card from amount Auto Europe advised. no explanation. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by SARTHAK - 05 August 2022

" AutoEurope was definitely able to get me a better value for my rental. "

" Great, but they put in a fuel purchase option by default which was a little misleading. But Great overall. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DRESDEN, DE - Reviewed by JILLIAN - 30 May 2022

" Hertz were a very straight forward company to deal with and we were delighted with the car allocated to us and it's condition. "

" It was a lovely surprise to be given an automatic car. We had opted for a Vauxhall insignia estate or similar and got a Lynx & Co. Extremely happy with the service provided. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEVE - 04 May 2022

" Good - will use again "

" Friendly and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by DUNCAN - 07 March 2022

" See point 3 "

" The rental was fine, but the car had more damage on it than was recorded in the paperwork. I had to wait 30 mins to get the attention of the Hertz staff to amend this. Hertz aper to have become VERY PICKY about marks and damage, when in the past on significant damage needed to be agreed. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

HANOVER, DE - Reviewed by CHRISTOPHER - 02 December 2021

" Although the booking process was relatively easy, the actual experience in general was well below par. It is for this reason that I will be looking at other providers when visiting europe in future. "

" Hertz desk staff, although very nice and courteous, did not know how to deal with the documentaton from autoeurope therefore this process took longer than anticipated. I had checked-in with Hertz before arrival at the desk using the online ap but this did not help at all. I have used autoeurope once before in Germany, a number of years ago, which was much quicker and a far smoother. Was not happy at all with the condition of the vehicle they had allocated - full of scratches and dents, even the drivers seat had a large rip out of it. It was impossible to check the condition once I found the car due to the amount of damage on it. This was also a high mileage vehicle. Most definitely not worth the money paid. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 1

FULDA, DE - Reviewed by EUGENIU - 19 August 2020

" I am happy "

" Good company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GAVIN - 12 April 2020

" I appreciate that this was to do with Hertz however since they won't respond to emails I cannot get the €115 back. Can you please request for the 115 to be returned to my card "

" When I arrived at the counter the ticket dispenser( for the queue) was broken and dispite informing staff twice it took about 30 mins before someone looked at it. The vehicle had to be replaced as it wasn't ready and they charged me €115 euros after I returned home. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TRIER, DE - Reviewed by MATTHEW - 03 April 2020

" Great price. Great service. "

" Excellent customer service at the station at pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANTHONY - 13 March 2020

" The AutoEurope booking experience was good, but I am unhappy with the overall cost once Hertz add on the unexpected extras. "

" The invoice I received from Hertz following the rental period included additional unexpected costs. The only additional costs should have been snow-chains (EUR40), an additional driver and the cross border fee, but there are further additional unexpected costs (possibly extra CDW and theft protection, which I already had covered with the AutoEurope contract, but it is hard to work out what was included in the voucher and what Hertz are showing in the full breakdown - could also be vehicle upgrade cost which we didn't request). From experience, this is generally impossible to resolve and highly time consuming. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HAMBURG, DE - Reviewed by KJ - 06 March 2020

" Searching and booking cars is simple and easy "

" Despite having booked Ford Fiesta class, the Hertz counter staff tried to give me a Fiat 500 explaining Hertz' classification of cars is different. After discussion he first said he hadn't any cars in the higher class as they didn't know I booked one in that class. But then he changed the car. On return of the car, they first tried to blame me for a broken antenna, which I hadn't damaged. Luckily I always take photos when taking over the car. In hindsight it looks like I was given a car that wasn't properly checked and had lots of tiny damages. I hire cars at Hamburg airport on a regular basis, but haven't had such an experience before. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 4

KARLSRUHE, DE - Reviewed by DZHASUR - 05 March 2020

" Best "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARK - 03 March 2020

" As always very efficient "

" Pick-up, car all very good. Drop-off not so good, location fine but the agent obviously was looking for faults and found a small mark on the windscreen that was not obvious unless you knew where to look, very suspicious! Luckily we had a German speaker who told him he was taking the piss and the charge was dropped. In 30 years of renting cars I've never come across this before, so would avaoid Hertz in Munich. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - 02 March 2020

" I had purchased extra cover but was still asked about insurance cover. "

" Not the vehicle I had ordered, no boot space. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by SEAN - 29 February 2020

" Good experience overall "

" Good service. Car perfect. Easy return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JEFFREY - 26 February 2020

" A very tiring and frustrating experience due to Hertz not supplying the correct vehicle type. We had ski bags, suitcases etc and selected an Opal Zafira to meet our requirement. This was not met by Hertz until we were provided a suitable vehicle, which would have been a lower booking cost with Auto Europe. "

" The car booked was no longer available and we were offered either a Jeep (petrol) or a BMW 5 series station wagon at an extra cost of 10 Euros per day. We were then offered a Volvo 4x4 which we accepted, only to find a rear seat belt did not work. We were then offered a smaller 4x4 which we could not accept as it was too small, We were finally offered a Passat station wagon we which accepted. This took 3 hours in total. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DENIS MICHAEL - 26 February 2020

" Booking process with AutoEurope was acceptable Customer service provided by Hertz was appalling and I will never use them again - particularly disappointing that such a large and well established rental company chooses to apply fraudulent charges at end of rental "

" 1) 1 hour queue at airport counter before being able to collect keys 2) Fraudulent charges applied at the end of the rental period for 'service and fuel' (car returned with full tank and location surcharge applied was £50 more than stated in original rental contract 3) Poor customer service experience when I called Hertz to raise these issues "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by SEAMUS - 26 February 2020

" Would use again "

" No queues, helpful service and excellent car standard. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by BEN - 24 February 2020

" Apart from the wait to get the keys there were no problems "

" Very busy at the counter on pick up and had to wait at least 30 minutes before pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHANNES - 21 February 2020

" Auto Europe was good, but the charges from Hertz was a disappointment. There is also no recourse advice given to challenge the charges. "

" I received charges that were unexplained. Especially for fuel and service, theft protection, a "location surcharge" and others. These were not explained, nor expected. The car was also handed over with unreported damage, which I raised with the rental office before taking the car. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 3

BERLIN, DE - Reviewed by FRANCIS - 19 February 2020

" No comment "

" No comment "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PETER - 17 February 2020

" According to Hertz, your rental included CDW, which I did not need as it is automatic with Amex platinum. Although I am a Hertz no 1 club customer, by booking through you I lost the priority treatment "

" 45 minute wait to get served. They gave us a VW Passat estate, but when we went up 6 floors to pick up the car it was a saloon. I went back down, and they found a Ford Cmax, but this was much smaller and meant we were very squashed throughout our holiday. I rang Hertz 3 times over 3 days, they kept promising to call me back but never did. I got a discount on the additional driver fee, but there was still money to pay after the rental, but as it was in German I have no idea what it is for. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SWEE YIN - 12 February 2020

" Unable to correlate the amount in the voucher from Auto Europe with the amount in Hertz's rental contract. Quite confusing because Hertz said the car was booked without any insurance. They advised me to buy insurance for the rental. "

" Disappointed because they do not allow my rented car to be driven to Italy. They replaced my rental with another car. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ANDREW - 11 February 2020

" No problems with Auto Europe. "

" Hertz counter staff did not ask if I wanted any extras, yet Ibwas charged for super cover insurance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NIALL - 09 February 2020

" Auto Europe should be challenging Hertz about how I was treated - please see above comments "

" On arrival, Hertz told me that I was supposed to pick up the car at 7.00 am, and that the car I da paid for was no longer available! I showed the Hertz lady the voucher which said the pick up was 11.00 am (it was 10.45 am), and she apologised, and said she didn't have the car I had paid for. She offered me a Volvo XC 60, an Alfa Romeo, and a BMW estate, but I would have to pay significantly extra money. I refused. After another 10 minutes, she eventually found me a car. I declined insurance, as I had an annual policy with 'Insurance for car hire'. She asked how much I had paid, and when I said £50, she said this wasn't possible, and that it wasn't proper insurance! She insisted I couldn't be insured! After another 10 minutes of argument, she said I needed snow chains because I was going to a ski resort in Austria! I said I had been skiing many times in Austria to this resort, and that I didn't. We spent another 5 minutes arguing about this. She then said I needed Sat Nav. Again I said I didn't, and another few minutes were wasted arguing about this. She then said we had paid far too little for the car hire! I have rented numerous cars, and this was the most bizarre and unpleasant experience I have ever had! It was appalling and disgraceful! If you would like to discuss this with me further, please email me with a telephone number to call. I would be prepared to make a formal complaint. Thanks Niall "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by THOMAS - 07 February 2020

" Painless, efficient, cost effective booking process. "

" Easy transaction, staff were uber efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by CHRISTOPHER - 06 February 2020

" My complaint is still outstanding "

" Please see my recent emails "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

DORTMUND, DE - Reviewed by DARREN JOHN - 05 February 2020

" Had a good experience if only one criticism it would be personal cover, do a full cover rather than just car. "

" No issues had the exact car I ordered, focus automatic other companys give you an alternative "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by BARNABY - 05 February 2020

" Overall a good car but a shame about the ridiculously high charge for snow chains - more than 50% of the cost of the car. "

" Very good except for the exorbitant charge to rent snow chains. Over €20 per day. Outrageous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by TIMOTHY - 05 February 2020

" Autoeurope are always very helpful what happened with Hertz was not their fault. "

" When we got to the Hertz desk they did not have a vehicle for us. We had to wait an hour befire one became available. At no time did the member of staff mention to us about cross border fees so when we dropped off the car we had to queue again to have this explained. This is the second time we have had to wait for a vehicle with Hertz. We have now cancelled our booking in March & gone with Budget. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by PAUL - 04 February 2020

" Can't complain and customer support have been helpful "

" Gave me a faulty car first with no fuel then gave me a smaller car than I paid for and also counter staff appears to have tried to con me into signing for something I didn't know about or need "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by JOHN - 03 February 2020

" Let down badly by the additional charges. They appear to have treated the voucher as a monetary value and not as a voucher for the car I ordered allowing them to raise additional charges. Please email me your contact details so that I can send through the various documents "

" I am in dispute with Hertz as to the charges they have put through on my credit card. I agreed a cross border charge of Euro 25 and additional driver of Euro 70.58 Happy to pay Vat on this but they have actually charged me Euro 157.73 I am trying to sort this out. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DUNCAN - 01 February 2020

" See comment 3 above "

" Every time I book a hire car it seems that I am always disappointed when the counter staff offer you a smaller car than the one that you had been expecting. I fail to see how a Ford Galaxy can be classed as the same group as a Ford S or C Max. The room inside is considerably smaller particularly for luggage. We were first offered an S Max but thankfully when we got to the car park the car had not been cleaned and prepared and the attendant sent us back to the desk. When we got back miraculously there was a Ford Galaxy available as we had requested. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by DONALD - 30 January 2020

" NA "

" NA "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAN - 28 January 2020

" Excellent service from all points of view. I will definitely use more Auto Europe for renting cars in the future. "

" Excellent quality car, efficient service, friendly staff. I have enjoyed the whole experience, from picking up the car to the speedy return. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BREMEN, DE - Reviewed by GEORGES SILVESTRU - 23 January 2020

" See up "

" No clear answer on questions . I got other car that I booked. Other fees applyed at the end. Totally disappointed "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by ALEXIS - 22 January 2020

" Faithful to AE as always, the problem, if any, is always with the renters... "

" Check out at counter of Hertz is very slow and there are lines of customers and too few staff to attend. This is te 3rd time it happens to me in Munich with Hertz: apparently they do´nt do anything about it... "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RAFAEL - 09 January 2020

" Auto europe no comments, as I didnt have to deal with it, since I didnt have any accident. "

" The counter staff was very rude. Gave me an orange small car, far from be a similar the one I reserved , and also told me that the deductible was very high even though I ve paid more for no deductible. Terrible experience, Hertz never more! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

MUNICH, DE - Reviewed by DAVID - 07 January 2020

" We have ended up paying an extra 30 EUR because there was a charge for going from Germany to Austria which would have been nice to have paid up front. Other than that the experience overall was good and the price very competitive. "

" The queues at Munich airport on 28th Dec were very time consuming ( 30-60 mins). However once at the desk the agent was very good and the process very efficient. There was no Hertz representative at the return area on 4th Jan when we arrived at 2pm. The car was subsequently checked at 2:35 pm in our absence. When we received the invoice we had been charged for a late return even though the contract was until 5pm. The 11.50 EUR has been creditted after a phone call. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by CONLEY - 07 January 2020

" Nice car "

" There was quite a long wait before getting to the counter. There were additional charges for an additional driver and one-way fee, even though these were both requested at booking "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by STEPHEN - 07 January 2020

" Not very helpful when things go wrong. "

" Random charges made to our credit card after the hire which we are in disputing. This is the second time we've had this with Hertz! "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by OLGA - 24 December 2019

" thank you for this convenience and good balance of quality and price! "

" Everything is perfect, just parking staff couldn't find record about 2 old scratches during drop off, but it was solved by counter staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 12 December 2019

" Point 3 refers. If there are hidden charges it will make me use another booking agent in future. "

" Introduced a new charge which I wasn't made aware of when collecting the car of nearly £30 so unimpressed with this not bing shown clearly/anywhere on my booking. Probably avoid Hertz and maybe you might check the charges out on behalf of your clients. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by JINBAO - 11 December 2019

" I paid full insurance and counter staff still keeping sell their insurance. never get car as original booked. "

" never get the car that I booked with. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by ROBIN - 09 December 2019

" Overall it was good all round. My only criticism is that the type of car I booked (an estate) was not what I got. "

" The only downside was I booked an estate car and had to go with a people carrier van as there were no estate cars available. I thought this was poor given I had made the booking months earlier and they knew they had a customer coming to them that day and the requirement. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KLAHAN - 09 December 2019

" As above "

" Everything was good. Car condition, counter service at Frankfurt Airport and Dresden Airport was very friendly. But adBlue is not commonly used in some countries like in Thailand so it was our new experience to know and to use it. I bought a canister when the car console showed engine stop in 600 Kms if not fill in the adBlue. But not sure whether the right product so I drove to Hertz Dresden Airport to help. I was satisfied with the service. Should let customers know this adBlue before taking the car and who will be responsible for the cost. My case I paid for 15Euros for a canister. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ADAM - 30 November 2019

" See comments above "

" The cars are parked in very dark area...all the lights need replacement..only a couple on or work..so to check the car with a torch from the mobile..I then found alloy scratches...unfair to check in the dark "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALISON - 29 November 2019

" I think my problems with Hertz partly stemmed from problems with the Auto Europe voucher system - see my comments above. "

" It took over an hour at the hertz counter to sort out my car, despite the fact I am an existing customer and had a voucher. Apparently their system couldn't accept the voucher. I was then given a huge automatic Opel, despite having requested a medium-sized manual car. I know some people like being "upgraded" to larger cars but I really don't. by the end I wondered by I had bothered reserving! "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by NICOLAE - 28 November 2019

" Maybe I am judging hastily the Hertz experience for the way how people are doing their jobs but in Stuttgart definitely they have a lot to improve. "

" This has been the worst experience while renting a car in UE. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 9

DUSSELDORF, DE - Reviewed by SARA - 26 November 2019

" As above "

" Poor score as I tried to see if I could drop the car off elsewhere because I would not be returning to Dusseldorf airport because my sister died whilst I was in Germany and I did not want to have to drive all the way back to the airport. Also I didnt need the car so was happy to return it early. Hertz were not at all accommodating or helpful especially as I had just lost my sister in tragic circumstances "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by STUART - 20 November 2019

" Incredible value, almost beyond belief how cheap the hire was and I recieved a vehicle upgrade as a further bonus. The security of having the car provided by a well recognised international brand was further reassurance. "

" Selected car was upgraded by Hertz to an extremely enjoyable, far sportier alternative. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by WILLIAM - 19 November 2019

" Could have been better. "

" I booked a Fiesta size vehicle for 12 days but all that was available when I got to the airport was a 10 seater van. This was not great as it was more difficult to park and heavier on the fuel bills. Not best pleased. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 18 November 2019

" It was ok. "

" Arrived to a long queue - far longer than any other company. Hertz had no cars available (due to, in their words, the change from summer to winter tyres and customers returning vehicles late). Despite having ordered an Opel Insignia, I was offered a Fiat Punto on summer tyres. This was unacceptable given I had to drive into the Austrian mountains where it had snowed. Eventually, I was offered a Jeep with winter tyres. The handling & fuel efficiency of the Jeep was poor but it did make it back to Munich airport. I have never experienced such problems and am highly unlikely to ever use Hertz again. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by JAMES - 07 November 2019

" A vey good experience. "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by YEDIDIA - 31 October 2019

" Auto Europe is my go to site when booking rentals in Europe with very competitive prices, never had any issues "

" Superb, friendly staff, great selection of vehicles and an excellent in terminal location "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SCHWEDT, DE - Reviewed by CHRISTIAN - 27 September 2019

" Very good indeed "

" Very good indeed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - 25 September 2019

" dfgdfzgzdfgdzfg "

" Everything fine apart from the collection point. The office was not efficient, but worse, we had to walk with our luggage three blocks on an uneven pavement through three sets of lights to get to the car park where the car was. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAMIAN - 06 September 2019

" Will definitely use Hertz again after this experience "

" Easy to collect, fantastic new vehicle and easy return, thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COLOGNE, DE - Reviewed by JONATHAN - 05 September 2019

" Quick booking procedure and easy to use. However, even though I stated that I'd be using the car in Germany and Belgium. Auto Europe did not inform me that Hertz would charge me a supplement fee on collection of the vehicle for changing countries. This ended up costing me an extra 28 Euro. This was disappointing! "

" Quick turn around. Very helpful staff "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by PAUL - 24 August 2019

" Simple and straightforward website "

" First vehicle developed a misfire 50km down the road. Helpline staff very unhelpful- in fact downright abusive. Went back to the airport- second car great. Erroneously charged for fuel on first car - now corrected after I called. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by MARTIN - 17 August 2019

" Good car. Suggestion by the Hertz rep that we needed windscreen protection due to the likelihood of falling rocks was a bit OTT. "

" Very long wait to pick up the car in Munich airport. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PHILIP - 13 August 2019

" Seamless. "

" Excellent service from beginning to end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by RICHARD - 19 July 2019

" Very satisfied with the service of the staff at Memmingen. I usually vacuum and clean the car before returning it. This time I only had time to vacuum the inside and not clean the outside. I felt pretty bad about this as I always try to bring it back in the same clean state as I picked up. I tried to explain this to the member of staff when I dropped off the car. The member of staff who checked the car was incredibly polite about this and explained that I really did not need to do this and thanked me at least cleaning the inside. This made me feel less guilty about not cleaing the outside of the car as I usually would. Thank you to the staff at Memmingen. "

" I have used autoeurope many times and usually pick up and drop off at Memmingen, to visit my children in Bavaria. The staff are always helpful and friendly and I have never been disappointed with the service or the cars provided. I have not always used Hertz specifically, but this time I used Hertz because the first booking I made (I think it was with Keddy) would not accept my debit card as a form of payment. Other than the great service and cars supplied, I shall choose Hertz cars in the future because of the acceptance of my debit card as a form of payment. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SIMON - 10 July 2019

" Would have been a 10 but flight delayed and issues getting through to you re this. Sorted at third attempt, staff great "

" Excellent experience from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RAED - 05 July 2019

" Easy and simple with valuable price "

" This was my first time and was really great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by TIM - 04 July 2019

" I have found Auto Europe consistently amazing. I don't even look elsewhere now. Thank you. "

" Couldn't ask for better! Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTOPHER - 31 May 2019

" I like auto Europe "

" Was overcharged on returning the car at the drop off car park but I returned to the car hire desk and the overcharge was removed after I challenged it. Demonstrates the importance of checking receipts and paperwork. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 9

GARMISCH, DE - Reviewed by ANGELA - 29 May 2019

" See question 3. "

" Overall my experience was positive - particularly pleased with the vehicle I received. Also pleased that the counter staff did not try and upsell other products including any additional insurance! I switched from Avis with whom I had an unsatisfactory experience last October 2018 - persuading me upon pick up from MUC airport, that " the fuel up front option would be the best". I believed I would only be charged for the fuel I used but in fact this option means you are charged a fixed amount rather than variable depending on actual amount of petrol used? "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NEIL - 23 May 2019

" Overall v good "

" Car wasn't clean. Peanuts under seats and rubbish on the seat "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by STEPHEN - 22 May 2019

" No problem with Auto Europe, very efficient "

" Charged £100 for a quarter tank of petrol upon its return together with £50 "service charge" for having them fill it up. Rip Off so won't be taking out another rental with them. Not sure why rental companies feel the need to do this as it just loses them future business "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by STEPHEN - 20 May 2019

" If you ordered a new car and they gave you something else you wouldn't be happy. If you order a specific hire car then they should provide that car. None of the companies give a good service. If my extra charge was for a more expensive car than I had ordered because they couldn't give me what I ordered then that is not acceptable. "

" FOr some reason I was charged an extra £24 when I had already paid over £130 for a Focus Estate for 1½ days. There was no explanation for this. The Focus Estate was not available so all they could offer me was a Peugeot Van style estate which wasn't what I had wanted for driving at high speeds on the autobahns! "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by ALEXANDRE - 25 April 2019

" Good price, and very clear service. "

" The Hertz staff was really nice, and gave us lot of tips about the city and our route to Austria, and on top of that an upgrade on the car. Really nice! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DENIS - 27 March 2019

" average "

" To be charged 4 euros per litre to re-fill the car as I did not have time to is outrageous especially as it was for 32 litres when the tank was over half full with a capacity of 55 litres. Also I requested a Ford Focus estate or similar but the only vehicle that I was told was a Fiat Tipo estate which turned out to be much less powerful than a Ford Focus and proved a problem in the Austrian Alps "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by MATT - 26 March 2019

" Was upsold a better car at the desk which I would expect, and shown the revised price. However, checking my bank statements now, I see the new price made no account of the fact I already had a voucher, so I was basically paying twice. Kind of a scam really, very unethical, and not something I'd expect to see from a reputable brand. Given how much I travel, the lost future revenue was not worth the scam from your perspective. "

" Was upsold a better car at the desk which I would expect, and shown the revised price. However, checking my bank statements now, I see the new price made no account of the fact I already had a voucher, so I was basically paying twice. Kind of a scam really, very unethical, and not something I'd expect to see from a reputable brand. Given how much I travel, the lost future revenue was not worth the scam from your perspective. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALAN - 06 March 2019

" Will hire again definitely "

" Fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by PAUL - 27 February 2019

" Auto Europe are an efficient broker with a good choice of vehicles and hire companies "

" Hertz had no vehicles available in the class we ordered. They offered us far inferior vehicles I. Which we would not fit our luggage (the quantum of which we had specifically planned for in choosing vehicle class). It took an hour to resolve (still ending with an inferior vehicle). We will not be using Hertz again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by MICHAEL - 21 February 2019

" Very hard to recommend anyone given how deceitful car hire companies are "

" I thought my booking included insurance excess protection, but Hertz said this was not the case and quoted me an extra €200 for this - an outrageous amount. They then overcharged me for taking the car to another country- despite me showing your confirmation of how much this would be. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by MARTIN - 19 February 2019

" Hassle free experience "

" very straight forward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JOHN - 07 February 2019

" Good apart from lackof transparency in charges. It was very difficult to tell what had been included in the voucher charge and what was extra. I don't trust Hertz or their even dodgier brand Firefly, which makes additional charging into an art form "

" The autoeurope voucher stated that CDW was included, but I was charged separately for this by Hertz. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by WARREN - 31 January 2019

" Easy booking experience, good information and comparison. Quality vehicle, hassle free collection, value for money "

" Quality vehicle, hassle free collection, value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by DANIEL - 23 January 2019

" very easy, will definitely book with you again "

" very fast and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALEXIS - 17 January 2019

" See comments above. I have kept all receiptas and keep them at your disposal. Clearly the tandem Auto Europe - Hertz does not work, in Munich surely.., and i will have to change this choice next time.. "

" Surprised to be charged following extras uppn check out: - cross border fee (25 euros); - location service charge & Reg fee (11,75 euros) Have rented Hertz w Auto Europe many times ( dec.18 was the last) and never had such unpleasant experience. My take is they purposely mistreat Auto Europe customers who show up with better fares/bookings... "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CRAIG - 09 January 2019

" very frustrating to have to wait so long to pick up the car, significantly delaying our journey, and given the weather conditions, frustrating to be given a smaller car than we had ordered "

" very very very long wait at Munich picking up the car, which was not as big as the car we had booked on-line. the car itself was fine and in good condition. Drop off by contrast very efficient "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MUNICH, DE - Reviewed by ANNA - 07 January 2019

" Good booking service, let down by provider. "

" Slow collection process and informed I had to pay an additional cross border and service charge. At return I was given a recent, which when I looked at closely, I realised they had tried to charge me for a full tank of fuel, even though we had returned the vehicle full. I alerted the counter staff to this and they reluctantly removed this charge. However, I still need to double check my credit card statement, to check they haven't charged me. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GEOFFREY - 07 January 2019

" First class every time "

" Very Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by STEVEN - 05 January 2019

" Overall very pleased "

" Superb service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DAVID - 31 December 2018

" Easy process, used many times. "

" Very pleasant, very efficient, very happy. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by MATTHEW - 23 November 2018

" As above "

" Both collection and drop off were quick, and efficient. No high pressure extra insurance sales either. Thank you very much to the Düsseldorf airport department. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by JAMES - 19 November 2018

" very unsatisfactory. Feel that I have been scammed!. "

" the car was in poor condition. picked up in pouring rain in poor light, which did not allow proper inspection. Vehicle was in poor condition, scratches and bumps on it. On return, it was inspected in a well lit area inside, and told it was scratched - this was very unsatisfactory as it was not able to properly inspect on collection. Despite not being happy with this, have now been charged £329.00 for damage to what was already a car in poor body condition. This felt like a scam to obtain money unfairly and it will be followed up and a complaint will be filed for it. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KARLSRUHE, DE - Reviewed by STUART - 17 November 2018

" No prob with auto Europe but co new by hertz "

" Got conned out of about £500. Counter staff at pick up never checked vehicle, never came out with me or told me to check the vehicle. I noticed damage a couple if hours after punch up and took pics. I pointed out the damage on drop off and was assured that I'd be contacted, this never happened and the mo ey was taken from my card. I'm being punished because Hertz staff haven't done their job. Surely the drop off check prior to my rental would have noted the damage. Totally ripped off "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by PAUL - 01 November 2018

" As above "

" There was no one to show us to the car and more importantly show us the different controls such as putting sat Navan into our language and explaining the lights and auto lane controls as well as the handbrake which was only controlled by a touch lever ( not a traditional handle ) also the auto features were only found by trial and error eg cruise control..... heading out into the dark on wet roads in a car not familiar with needs customer care and that was severely lacking ! On return we expected to drop of on level 6 as per the leaflet but on entry to the ground floor car park we were approached by a man furiously waving a flag at us and shouting to get out of the car and to pull over !!! It was very alarming and we had no idea what was happening, horribly worrying experience... "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 2
Condition of the Vehicle: 8

FRANKFURT, DE - Reviewed by RICHARD - 22 October 2018

" Great service, thank you. "

" The service was first class. I was really please with the car and the naviagtion system. Would definately book with you again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOSEPH - 18 October 2018

" Very disappointed in a reputable company like Hertz behaving this way. "

" There was existing damage that I was not able to see in the darkness when I collected the car from the underground car park. On return they found a small dent that could only be seen in sunshine. They are trying to overchange me for this small dent. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MUNICH, DE - Reviewed by TERENCE - 16 October 2018

" Very smooth. "

" Efficient and friendly initially but became rather abrupt when he realised he wasn't going to be able to sell us any extras. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DORTMUND, DE - Reviewed by SABINE - 04 October 2018

" Easy process as ever. Unfortunately Ryanair cars seems to be offering better rates recently. "

" Nice car in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GISELA - 02 October 2018

" Can definitely recommend the Munich branch, they're very quick and efficient, and the dropoff takes seconds! "

" Everything was very slick and efficient. However, halfway throught the rental period the automatic wing mirrors stopped deploying when the car was started. Other than that, absolutely excellent. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by PETER TIBOR - 29 September 2018

" Had a nice upgrade to my choice since they had no other car at that point so very pleased! At the drop off the inspection was very professional in manner. Very sayisfied as always! "

" Always a good experence in any country!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by MELVYN - 13 September 2018

" As before Auto Europe provided the best service at the best price. Why look elsewhere "

" Very easy and efficient, no waiting either at pick up or drop off. Super vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by ALAN - 03 September 2018

" Hertz are very good so you don't need to worry how you book. Hertz are members of the professional arbitration service which would help in the event of problems. If you use charlatans like Interrent then you need a booking agent that is on your side. In such a case I would not use Autoeurope again as they are unregulated and don't look after you. "

" Friendly, helpful, honest. What a contrast to my previous rental with Interrent rogues! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by RICHARD - 24 August 2018

" Auto Europe flexible and good value as ever. Am now over 70; continue to feel in safe hands. "

" Laid back and genial as Schönefeld often is. No queue. No officious overpicky inspection on return. Nice vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERLIN, DE - Reviewed by EDWARD - 16 August 2018

" Auto Europe has a great system which takes aware the pain of individually researching and comparing many companies and options. I am very happy with the service. "

" The reservation agent was courteous and responsive. He was busy with a client that walked off and immediately helped me anyway. He was happy to offer options and took his time to explain anything that was required. Very good customer experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CAROLYN - 28 July 2018

" Very good and reasoanable cost. Didn't get hassled to take out any extras when picking up the car as had already taken out extra cover. Did get an extra charge for what I'm not quite sure as was billed in German which I don't speak. "

" Excellent service from hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SATYAJIT SUNJAY - 04 July 2018

" Well done. "

" Very goof pick up and delivery. However, car hadn't been washed on delivery - hence looking out for previous damage or scratches proved difficult at night "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by ARIE - 04 July 2018

" Don't use Hertz in munich "

" Had a 1.5 hr wait to be seen at the counter. Counter ticket machine broke. Asked why so long wait, told high season. Other providers did not appear to have a big queue "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by DUNCAN - 02 July 2018

" This experience has put me off Auto Europe. You should drop Hertz Munich "

" Pick up office closed. At alternative they had no cars. We suggested going to the airport office. Got car there. Hertz tried to overcharge for baby seat but accepted written amount on paperwork. Worst car hire experience ever. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RICHARD - 29 June 2018

" If I get a refund so that I have only been charged for one car hire plus a replacement tire then I will be happy to recommend hertz "

" We had a puncture and had to change cars, so far my credit card has been asked in excess of £950 this seems an awful lot of money for one tire. Is there likely to be a refund? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by NORMAN - 27 June 2018

" I am not sure where auto europe stops and hertz starts so I have no comment to make. "

" I booked this car online weeks in advance. On arriving at the pickup point in Munich Airport I was made to wait about an hour and a half for counter service. The counter staff were not to blame but Hertz procedures were. Only two staff were on duty in at least 4 desks. The queue behind me would have taken many hours to process. What is the point of booking ahead if you have to stand for 90 minutes? When I arrived at the desk I asked if I could return the car 24 hours earlier than arranged. The man said yes, but explained that as I had paid for the booking already, it was not possible to refund me any amount for the reduced hire. Not possible? Nonsense. It is obviously just Hertz policy. The car was fine though I would report that it has a serious blind spot behind to the right. You need to turn your head to see. This is a failing of the Fiesta design, not of Hertz. The dropoff was extremely badly organised. I arrived at the address given -- Bahnhof Platz 2, Muenchen -- but I could see no sign of Hertz. After some difficulty -- it is a very busy part of town -- I managed to stop so I could use my phone to find out where to go. I called the Hertz number several times but was told each time by an automatic reply that the person responsible was not available and I should try later. After a few of these calls, I called the number for a new hire and was connected immediately to a human. He explained that the drop off point was not at the address I had been given but at a completely different place several hundred metres away. Why is a false address given? The actual drop off service was fine, though I would have liked a receipt stating that I had returned the car in good condition. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

STUTTGART, DE - Reviewed by ROBERTO - 16 June 2018

" Great service in Stuttgart main station. Very helpfull "

" Great service online, i will rent again. The prices are very reasonable at your web site "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ROSEMARY - 11 June 2018

" Your online service and your offer was great "

" People at counter very preoccupied and couldn't concentrate on me. I had to wait while the man spoke and chatted to his colleagues. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by IAN - 10 May 2018

" easy to rent staff great no problems at all. "

" very friendly and helpfull "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by COLIN - 01 July 2015

" Easy to use website & secured a good deal. "

" Average customer service. As soon as the attendant found out that we had booked the car through auto Europe he was not interested in giving us a good car. Also kept trying to get us to take the Hertz super insurance even though we had taken the A.Europe one. "

MUNICH, DE - Reviewed by ANATOLY - 09 May 2015

MUNICH, DE - Reviewed by ROLF - 28 January 2015

" Easy, resonable prices and reliable. "

" Absolutly no problems, and they did not even put a hold on my credit card. "

MUNICH, DE - Reviewed by MOHAMMED - 13 February 2014

" Very well organized "

MUNICH, DE - Reviewed by ALEXANDER - 10 January 2013

" Fast, convenient, at a reasonable price. "

" I ordered a Ford Focus car class, and Hertz gave me a Mercedes E-Class with a navigation system - great! "