HERTZ ISRAEL Car Rental Reviews

TEL AVIV, IL - Reviewed by SIMON - 16 February 2025

" The one drawback is that is not possible to park anywhere on the street unless you have the Pango App which is not possible unless you have an Israeli mobile sim. As you have to register the can on Pango entering the time you park and the time you leave. The company had no solution to the problem which is very inconvenient "

" Nice car easy to drive "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by GAL - 09 July 2024

" I was satisfied with the service and the car condition "

" over all it was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by BERNARD - 15 April 2024

" Auto europe are great but Hertz were useless "

" Kia Picanto with 66,000 km, smelly old and a gearbox on the way out "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by BENJAMIN - 28 August 2023

" As long as the matter is not sorted i wont be using your services again. "

" I had a bad experience this time with Hertz, I upgraded in the airport to a slightly bigger car, as the car only just arrived back the petrol was only filled 3/4 so they told me that when i bring it back i only need to fill it the same. I filled it up till almost full evenmore than i took it and they charged me for a full tank. The name of the Man was Avi who advised me that he will make a note on the system that the car was only 3/4 full when i took it might have forgot to put it on as the queue was busy. I actually have witnesses who heard him say that i only need to bring it back 3/4 full. I tried calling already the desk twice and they advised me that someone will call me back but it never happened. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by DANIEL - 26 June 2023

" Nothing "

" I got no real documentation at the end so assume all was ok with the return, but i have no official confirmation. When i queried it i got something back whicj my phone can't display, presumably because it's hebrew which would br no use to me. Piss poor. Everything else was great though : car, customer service. Return were all spot on "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by ANI - 13 February 2023

" Very Good "

" Very Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by SAMUEL - 04 December 2022

" None "

" Never have enough counter staff. They should provide extra coverage at times of high demand "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by STEFAN - 26 April 2022

" re-booking and cancellations work well and I appreciate it! Good service, even when I once had to call. Thanks. "

" Efficient and fast drop-off The car breaks were making noise, else the car was fine. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NETANYA, IL - Reviewed by BEN - 24 August 2020

" I cannot believe the cheek of you sending me a feedback survey having ignored my complaints about being charged for a car I never received. Awful experience. Avoid Autoeurope like the plague. "

" I never received the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by JOHN - 29 February 2020

" The only service we found on-line that provided full insurance. Good price, excellent service. "

" Brilliant, helpful and friendly service. Would definitely recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by STEFAN - 05 October 2019

" I like the combined offer with the excess waiver insurance directly from auto europe. "

" good location and ok service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by RICHARD - 05 October 2019

" Having arrived in Ben Gurion from the UK the car pick up was excellent and I was soon on the road to Tel Aviv. I was interested in taking a further rental however it appears that you cannot take out a rental with auto rental once in Israel. Frustrating. "

" Car pick up was swift.Advice given by Hertz representative was appreciated. Car drop-off was excellent taking around 2 minutes. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERZLIYA, IL - Reviewed by ANUJ - 04 September 2019

" Awful experience, I will be filing a complaint and I already spoke to Auto Europe staff about this booking today. "

" I intend to file a complaint, there were several problems wrong with the booking, - The car I was initially given did not start - The rental agency tried to jump start using another car (a first for me, and I've rented cars all over the world) - I ultimately left the agency without a car and they assured me they would drop the car home after replacing the battery - They could not get the car to start so instead delivered another car - it was much older and not been cleaned. More importantly, it was a downgrade from the car I had booked - much smaller with little boot space. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

TEL AVIV, IL - Reviewed by ELLIOT - 25 November 2018

" Satisfied all round "

" Staff at pickup were especially courteous and gave me upgrade when I advised of previous bad experience with Hertz "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by IULIU - 25 October 2018

" everything was fine regarding autoeurope "

" I am always using Hertz when renting a car. This time I was very disappointed by their service after drop-off. I found out that they placed 2 holds on my credit card. On the first one they charged me ~ 20 EUR without notice. The other one is still active. I contacted their global customer support and was redirected to Israel branch. I haven't got any answer in 3 weeks. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by WARREN - 05 January 2013

" Excellent and simple booking system. "

" Service was great, but condition of vehicle very scruffy by normal rental standards. Definitely not what one would expect from Hertz. "