Auto Europe
- North America
- Central America
HERTZ ITALY CUSTOMER REVIEWS
- 7.3
- 7.5
- 7.8
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ ITALY Car Rental Reviews
Average Rating for Hertz :
PALERMO, IT - Reviewed by KAREN - 17 September 2025
" The couple we were travelling with hired their car direct from Sixt and had a much better experience. "
" On collection at Palermo airport, there was quite a long wait at the Hertz desk in the terminal, although the person who dealt with us was efficient and friendly. Unusually, we were not given the key there but were told we would be given it at the parking lot. When we arrived at the Hertz at the parking lot, they did not have the key and we had to wait around half an hour to get it. The member of staff there was brusque and did not keep us informed of what was happening. The car itself was badly bashed on one side. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by NICHOLAS - 16 September 2025
" Experience was fine, but I'm still unhappy about my previous rental with Goldcar. "
" Very basic car "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by ISHREE - 11 September 2025
" Efficient "
" Helpful recommendation about changing car to maximise luggage space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALASSIO, IT - Reviewed by GIAN PIERO - 05 September 2025
" I like Auto Europe for the comparison website and the customer assistance, which is very helpful in case of need. "
" All went smoothly, however I learned the following: - The Hertz office in Alassio is closed during week-ends, so, book your car at least a few working days in advance and make sure they have the car. Booking on Friday for Monday might not work; - the pick-up and drop-off location might not be easily accessible and some walk might be required. All in all, it worked well thanks to the courtesy of the Hertz officer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 28 August 2025
" I'm afraid based on this experience I am very unlikely to recommend either Auto Europe or Hertz to a friend. I would welcome your comments on the above and some kind of appropriate compensation/refund for the entirely disappointing experience. I am happy to supply any photographs or copies of invoices if this helps. Kind regards etc. "
" Very unsatisfactory. 1. We were supposed to pick up the car from Terminal 2 at Milan Malpensa but it was closed when we got there and we had to return to the terminal building and take a bus to Terminal 1. As a result we were late reaching our final destination. 2. There was no-one to report the pre-existing damage to the car that we were given. We tried but the only Hertz member of staff wasn't interested. Fortunately we took photographs, which was important because on returning the car Hertz accused us of damaging the car. Having sent them the photographs, they have now apologised but in my experience customers don't like being accused of things they haven't done. 3. The car that we were given was also dirty inside. 4. There was a discrepancy on the Hertz itemised invoice and yours with regard to the pre-paid voucher. You charged us £270.49 for it. Hertz's invoice says €259.29 (which is £223.52). They say that they can't comment on the difference as you are a third party but my understanding from your website is that you are long-standing business partners. So it would be good if you can explain the discrepancy (of £46.97), especially as on your website you promise "unbeatable rates". So, in short the car wasn't where it should have been when we arrived. It was dirty inside and hadn't been cleaned. We were accused of damaging when we hadn't, and there is a significant discrepancy on yours and Hertz's pre-paid voucher. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
ANCONA, IT - Reviewed by GEORGE - 22 August 2025
" EASY TO COLLECT CAR "
" NO PROBLEMS ENCOUNTERED "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TIM - 12 August 2025
" Auto Europe were fine. Hertz are....Hertz. "
" When I arrived at 11am to pick up the car I had booked from Roma Termini from 10am, I was in a slow queue to get speak to the Hertz staff. After waiting for 30 mins in the queue, I found that the EV I had booked was not at the station but someone was fetching it and would arrive within 30 mins. 45 mins later, the EV arrived with 72% charge. The car park was dark, but I could see some big scratches so pointed these out to the attendant who wasnt really interested. The car had not been cleaned particuarly well. It wasnt until much later that I saw that most panels had quite a lot of minor scratches and scuffs on the allow wheels (far more than I would expect for a relatively new car). Hertz just didn't really seem too fussed that the car was really late, low on charge, not very clean and very scratched. I wonder whether they will add any additional charges now they have my credit card details. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by BEVERLEY - 09 August 2025
" Not a good experience. Not value for money. Will not use Hertz again. "
" Quick check in.. Car was dreadful. Dirty inside. Nasty stain on drivers seat. Windscreen had just been replaced and the masking tape was still in place. Rear windscreen wiper broken by it had not been detected by staff previously. No rear seat air conditioning and no reversing sensors. All in all a poor quality car that cost approximately €1200. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ROME, IT - Reviewed by ALASTAIR - 24 July 2025
" Poor. As described above. I do not believe I got what I paid for. Would be interested to hear your comments. "
" Was given a fiat panda. I do not believe that is a 'Corsa or equivalent'. Car was poor & underpowered (1.0l engine) that struggled on the motorway. Very disappointing vehicle. On return I was told they closed at 19.00. Arrived at 18.56 to find everything closed & locked up. Had to drop key on a box. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by PAUL - 16 July 2025
" The overall experience was very good except for the unhelpful garage staff. The cars were great, but I did everything by the book but still got hit with additional unwarranted fees. Really not expected from a big company like Hertz. I rented with Hertz hoping to avoid this type of rip off practice "
" The office counter staff on collection were excellent, the staff in the garage were very unhelpful. At drop off the staff were also nice HOWEVER, having checked the car and saying all was good, all fine, all ok, I signed, I then received an email next day with additional costs totalling £57. The car was in perfect condition, full with fuel and only 18 mins late due to traffic. Our other identical rental received no additional costs. I am challenging the charges. I would also say that Hertz are extremely difficult to communicate with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ABDUL - 09 July 2025
" The incident caused distress to me and my family, and spoiled at the end what had been a lovely family holiday. "
" We were assured the fuel tank was full, and to return it in this condition. It was not, being 1/8 empty, but we decided to not make an issue of this and returned it full. Of even more concern was that on return we were told we had damaged the car, which was not true. The alleged damage was a scratch on the black wheel rim of the car, which would not have been visible on the pre rental photos due to lack of resolution. I have rented cars all over the world for over 40 years, and never caused any damage - or had an attempted scam pulled on me. I denied liability, but the attendant said he was going to charge me anyway through withholding the deposit I had paid "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by THOMAS - 09 July 2025
" Generally a very good experience particularly in returning the car. "
" Overall a great experience. Not the model of car I was expecting but it was a very good car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROBERT - 03 July 2025
" Generally, fairly satisfied. "
" Rental desk was too small and cramped, and too close to other rental desks. Difficult to tell where to queue. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by PAUL - 03 July 2025
" Would rent from Hertz again. "
" Excellent service. Polite informative staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SERGIO - 23 June 2025
" Nothing negative to say all was good apart from the air con as in my comment above. "
" condition of vehicle I put 5 because the first car allocated the air con was not efficient and I complained at the desk after 20 minutes of trying to cool the car and the lady behind the desk changed the car and gave me a car with a working air con and upgraded me to a better car free of charge I think which was appreciated. The second car allocated was excellent Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by KARL - 19 June 2025
" Overall good experience. "
" Overall great service but initial pickup was slow due to only one member of staff on duty. Car was acceptable in terms of appearance but had only had a cursory clean since the last rental. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by AYHAN - 16 June 2025
" Well prepared and ready. "
" They are good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JOSEPH - 16 June 2025
" Waiting your response to complaint about additional charges "
" There seems to be additional charges made for things we already paid for through autoeurope- I have emailed hertz and autoeurope to investigate and reimburse. Showed our voucher to check in desk- but he did not look at it . Charged €135 when it should have only been 87 Drop off slow to let us go Nice car "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by JOHN - 09 June 2025
" It was good to know if things went wrong we could contact you. "
" Quick & easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by EDWARD - 08 May 2025
" All good, as a returning customer would use Autoeurope again "
" Brand new car, no problem with vehicle. A bit of a trek to get from the check in desk to the car pickup point at Milan Linate but fine otherwise. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBA, IT - Reviewed by OLIVER - 05 May 2025
" Easy & quick to book with Auto Europe "
" Very good service Polite helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by RONNY - 04 May 2025
" Great car and service "
" easy pick up and drop off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALEXANDER - 03 May 2025
" Your website was pretty easy to navigate and fairly good prices etc. I didn't need to interact with anyone from Auto Europe before, during or after the rental so hard to comment other than what I have put. "
" They seemed fine on collection of the vehicle however the opening times of their office at Rome Ciampino differed to what Auto Europe had advertised them as and depending on where you looked online, there was conflicting opening hours from Hertz as well. It is worth saying that according to Auto Europe, the deposit that Hertz should have taken was £200 however they took more than that. On returning the vehicle, a different member of staff didn't seem particuarly interested to help or didn't want to check over the vehicle with me. I requested that I wanted to do it with her and she then agreed but did not then communicate whether she was happy with the condition of the car on return (No damage had happened at all) so it was just a waiting game to see what happened with my deposit. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PESARO, IT - Reviewed by JAMES STUART - 01 May 2025
" I have used AutoEurope many times, and I'm sure that I will continue to use it. I will also continue to use the Hertz and Budget options within the choice offered, but I would not touch some of the other companies with a barge pole. "
" I really like the fact that Hertz provides a comprehensive photographic record of existing damage (bumps and scrapes) to the car prior to the start of the rental, and never tries to charge for non-existent or minimal additional damage (unlike some other companies). I'm aware that the Hertz office that I have used in the last few years is small, and therefore has a limited range of cars, but I would prefer not to be given a larger car than the class booked. When I have booked a car for a specific time, it is disappointing to have to wait nearly an hour for it to be available, and irritating for there to be no apology. However, I have no idea what pressures the staff may be under. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by LISA - 30 April 2025
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RONNY - 28 April 2025
" Good value and options available "
" Good car, quick drop off and pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by POPPY - 25 April 2025
" Nothing to complain about "
" Very friendly counter staff and a brand new car - no complaints! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by PHILIP - 14 April 2025
" Had issue with flat tyre but was sorted via assistance. "
" Great staff at Ancona "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by PAUL - 20 March 2025
" Alway's reliable "
" At this particular location they are the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DEBRA - 09 March 2025
" As above "
" The first car offered was a Fiat Panda. Very dented, not clean and quite basic. that is no charging, no central locking. For the money, disappointing. So i went back into the office and asked to swap it. I was given a Dacia Duster, quite new. Cleaner interior. Twice the size and definitely safer on the autostrada. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by DEAN - 19 February 2025
" Great service and vehicle "
" Very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - 14 January 2025
" Because the incorrect category of car was booked by Auto Europe, we had to pay to upgrade the vehicle. The agent mentioned class D1 and class E and said that the category of vehicle booked for our family did not come with winter tires (a legal requirement in that part of Italy) despite the fact that the booking and rental voucher explicitly stated that the vehicle would come with winter tires. "
" Disappointed that the correct category of car was not booked. The Hertz agent seemed to think that this was a problem with Auto Europe. See below. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by LAKHWINDER - 06 January 2025
" No very happy "
" I have order big electric car but at counter I try to change it to normal fuel car that I got very small car on double price "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TURIN, IT - Reviewed by SPENCER - 22 December 2024
" Additional insurance to cover excess is a very good feature of the service and I am likely to book again to avoid the need for an annual excess cover policy. "
" All very good apart from the fact that I specifically ordered winter tyres and got snow chains instead. I asked at the counter whether the car had winter tyres and the very nice assistant said yes, but I think it got a bit lost in translation and I think she understood that to mean a winter package of chains and ice scraper. I booked wit hHertz primarily because previously I have got a car with winter tyres when I ordered it. As it happens it wasn't necessary and was ok, so I didn't worry about it, but in future I would want to ensure winter tyres when I order them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRIS - 19 October 2024
" All good no issues "
" All good no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by RICHARD - 08 October 2024
" Easy booking with great price especially for insurance as the providers themselves charge a fortune. "
" Quick and easy pickup and drop off. No pressure for insurance (covered with Auto Europe). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by HOLLY - 01 October 2024
" Easy to book & feel confident in the service. "
" The car battery died when we were stuck in traffic on the motorway. None of the emergency numbers on the key fob or that we found online worked so we ended up having to get the police to tow us to the hard shoulder and jump start the car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by MR NICOLA - 23 September 2024
" Excellent company to book your car rental "
" Very fast check in, customer service very good (The only problem no water on the window wiper tank) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KEVIN - 21 September 2024
" Confused by receipt from Hertz in Italics an and figures that did not tally ... "
" Tried to say the drivers lock was damaged during my rental period. I had done a video prior.. was inconclusive but Hertz did not charge. I was suspicious of how quickly they focused on to he key lock which I never used. I used g t he key fob to lock & unlock. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by KARL - 19 September 2024
" No Issues "
" No Issues "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PESARO, IT - Reviewed by JAMES STUART - 18 September 2024
" Good. I have used auto Europe many times and will continue to do so. "
" Normally, the Pesaro Hertz office is very easy to deal with. On this occasion there were glitches with the pick-up: the car wasn't available for an hour, and then when I drove it away, after two roundabouts I noticed that there was a warning light for tyre pressure. All problems were resolved, however, and the rest of the rental was trouble-free and no problems with drop-off, the final bill coming through very quickly with no unexpected charges. I rely on Hertz for being straightforward. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by FABIO - 12 September 2024
" Positive overall "
" Easy to deal with but I would have liked to be notified that the fast collection was an option "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MICHAEL - 10 September 2024
" Good, reliable service "
" All good, except windscreen interior v dirty "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARK - 04 September 2024
" Positive experience. "
" Courteous and professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by NEIL - 03 September 2024
" Voucher didn't cover all the costs of the rental. "
" The voucher didn't cover all the costs of the rental "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MESSINA, IT - Reviewed by GRAHAM - 29 August 2024
" Your staff were very helpful when I chose the insurance. But the fact that I had full insurance seemed to make Hertz more likely to find fault. "
" After two days of a four day hire, a warning light appeared on the dashboard indicating that attention was required from a garage (it was an amber spanner). Next day was Sunday and I phoned the number Hertz gave me for advice and there was just a recorded message. I sent an email but received no reply. I decided not to drive until I had confirmation that this was OK but none was received and so I returned the car on the Monday morning. Effectively I had two days' less use of the car than I had hoped. The staff said that it was not a problem as the car just needed a service in 2000 kilometres. They did not explain how I was meant to know this - our fear was about what would happen if there was a problem if we had driven with the light showing. They then tried to charge 100 Euros for a tiny chip on the bumper and were surprised when I was unhappy since they said that I was fully insured. In the end, I paid nothing extra but felt that they should have compensated me, not least since I was unable to contact anyone for advice. Incidentally, they did not walk me around the car beforehand to show previous damage. I will not use Hertz again. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by ROB - 20 August 2024
" Helped to get through to hertz, goid prices and cover. "
" Car broke down halfway through holiday as oil level hit min triggering warning. Car towed, local tow driver tried to convince me to keep it and fill with oil myself, contradicting hertz service advisor. Left without clear instruction as to how to replace, took me over 3 hrs to reach hertz desk at airport following morning. New car not delivered, had to travel 1hr and pay €120 to pick up new car. Took a day out of holiday. Appalling customer service. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by YAROSLAV - 19 August 2024
" Excellent service, polite and efficient "
" Excellent service, polite and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FRANCESCO - 13 August 2024
" Did not have to wait long to get in the car and drive to my destination. The staff were polite and friendly. "
" Staff were very helpful and polite "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ROBERT - 11 August 2024
" Auto Europe should also ensure information is accurate. Also, difficult to contact service team as suggested on rental form when flight delayed and would arrive after rental office would close. "
" Complaint – Hertz Case Reference 23285462 We have returned to the UK yesterday after 3 weeks in Italy hence the delay in submitting this complaint. There are 2 issues: 1. The car rental voucher provided a return address that was incorrect. The address quoted on the voucher is NAPLES CENTRAL RAILWAY STATION CORSO ARNALDO 171 - see attached voucher. However, having driven around the central station for over 1 hour trying various locations, being stopped and berated by the local police for driving the wrong way down a 1 system and narrowly avoiding missing our ferry to Ischia, we found someone who advised the actual address is Corso Meridionale 61. Even when we arrived at this location there was no obvious signage confirming we were in fact at the correct location. When returning the car and raising this issue with the employee checking the car in, they were simply dismissive of the whole issue and distress and inconvenience this had caused. Having driven in multiple countries around the world this is the 1st time we have experienced an issue returning the car which is simply due to the incompetence of providing us with incorrect information. My wife was in tears during this highly stressful period, especially given the the stresses involved in driving in the central of Naples along with the possibility we would miss our connecting ferry. It is totally unacceptable to provide information that is fundamentally incorrect but even worse that your employees show no empathy or compassion when raising the issue when returning the vehicle. If we had more time I would have pursued this more vigorously when returning the car. 2. When collecting the vehicle on the morning of the 21/7 due to a 4+ hour delay to our flight, we were again stressed and needing to depart quickly to again meet deadlines for our onward travel around Puglia. I advised the lady on the rental desk we already had excess insurance but she asked if we had roadside assistance cover. Not wanting to delay us further I accepted her offer of roadside assistance cover at 8 euros per day, albeit in hindsight if the vehicle was to breakdown then surely this is covered within the standard rental package. However, there has now been a charge of 150.06 euros to my credit card. Given the rental period was now 13 days and not 14, 8 Euro per day is 104 Euro. Please explain why the amount charged is greater then the price advised and please confirm that roadside assistance is not part of the standard rental terms regards the car having a fault etc. I expect you to look sympathetically at this complaint, especially given the significant stress and inconvenience caused and I would expect you to make an offer of compensation to reflect the severity of the issues experienced. Regards Rob Goodwin "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ROME, IT - Reviewed by STEPHEN - 30 July 2024
" used the cancellation insurance, which was lucky since our flight was cancelled. rebooked a new booking same day, still good price. happy customer. "
" The online checkin was easy to use, and helped speed checkout. There was no queue at checkout, and friendly staff. The checkin process was very quick, and staff member was very kind in fetching us a trolley while we unloaded the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAULINE - 25 July 2024
" Free cancellation- good "
" Happy with the car, drop off, condition was ok, few scratches and bumps, inside was very clean. However I booked through Autoeurope and price included extras which Hertz gave subsequently added to my booking at pick up. No help from Autoeurope, do taking this up with Hertz directly. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by NICOLA - 23 July 2024
" very positive experience "
" very smooth experience from picking up the car to dropping off. Very helpful staff and lovely little car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ERNEST - 04 July 2024
" On the whole it was good service. I did pay for an upgrade when I booked the car but if I'm not mistaken I didn't receive it. "
" Staff were afficient, however they told me that the insurance I bought from auto Europe didn't cover cover everything. I cannot remember the particulars but i didn't take the extra cover they were offering. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by EVERARD - 20 June 2024
" Good service from both Hertz and. Autoeurope "
" Quick check in, excellent new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by JOHN - 11 June 2024
" Car/check-in etc.. absolutely fine. Being refunded the excess, nightmare "
" Probems- still unresolved- in refunding excess. Just not worth the faff. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANGELA KRISTINE JUVET - 10 June 2024
" Easy to rent via Autoeurope. Don't pick Hertz, they will charge you for damages you didn't cause. "
" Hertz charged us for damages that were already present on the vehicle from the previous renter. They don't check the vehicle with you, and provide no clear contact details to dispute on email. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALGHERO, IT - Reviewed by GENNARO - 02 June 2024
" no problems "
" tutto perfetto "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by DEREK - 31 May 2024
" Only issue was heavy push on upgrading the car - not needed when I had ordered the one I needed. "
" Very nice staff, cars good and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MARTINA - 07 May 2024
" Always pleased with Auto Europe "
" Straight forward and friendly and efficient staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JAN - 21 February 2024
" All good "
" All great apart from the fact that the car had some ABS/ESC issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by LUCA - 05 January 2024
" Top car hire. The best. "
" Absolutely spot on! Friendly staff, great car. Fast pick up and drop off procedure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by BYRON - 24 October 2023
" Efficient trouble free reservation process and complete rental experience "
" Hassle free collection and return. Courteous staff. Honest account of vehicle condition. Online pre check in made for fast collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by DAVID - 03 October 2023
" Very easy to use and get a good deal with a reputable provider. "
" All very smooth and easy on pickup with a very helpful team member. Drop off was less straightforward due to lack of parking spaces. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GARY - 01 October 2023
" I have used auto Europe many times this was the worse experience "
" Hertz were very expensive but had to use them as a last minute booking .Also had to wait almost an hour to pick car up even though there was only 2 people infront of me, only one member of staff dealing with pick ups and returns "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by HARRY - 01 October 2023
" We had a wonderful holiday and the car was great .Nice to drive and comfortable the young lady at drop off was very polite "
" Arrived at pick up point about 9.30 pm exchanged details etc then basically was told car was down the road and was left up to us to find it in the dark. Not too pleased with that "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GARY - 28 September 2023
" Simple easy to use and straightforward good value for money "
" Good car upgrade which was nice, the difficulty is with the parking at Bologna airport . The drop off is difficult and not many spaces hard to park any car to be honest "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BASHIR - 28 September 2023
" It cost me more to book on the day "
" My booking has been cancelled, which I wasn't aware you've sent an email. I have not seen it until I got there. And the reason for the cancellation, obviously because they were high demand on vehicles so they had to cancel because the price they're getting from me it's not good enough and they could get for the same card double the amount "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by SHAHROKH - 26 September 2023
" QUICK RESPONSE "
" NICE CAR BUT NO WINDSCREEN WASH LIQUID !? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by REMO - 25 September 2023
" Good "
" Efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRIS - 25 September 2023
" As ever, great facility. "
" It all worked well. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPOLETO, IT - Reviewed by JAMES - 25 September 2023
" Nothing to add. The booking with Auto Europe went ok "
" The Hertz Office in Spoleto has official stated opening hours. However there is no one at the location most of the time- only a large permanent notice stuck on the window with a telephone number on it. We arrived a few minutes early to pick up our vehicle. There was no one there. We called the number. We then waited almost an hour- standing in a dusty side road - for the Owner to turn up. His attitude was poor. When we dropped off the vehicle he did arrive on time but then immediately locked up and left. This is basically an unmanned office where the owner turns up when he needs to and then leaves. From a Customers perspective this is hopeless. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAUL - 21 September 2023
" Reliable experience booking through AutoEurope and I now use them pretty much every time. "
" Easy check-in and check-out at Marco Polo airport. No issues with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SACHA - 20 September 2023
" All went smoothly. "
" Pleased we got a hybrid car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by VYTAUTAS - 19 September 2023
" Easiest collection and return in our experience. "
" Swift and easy collection, great car and electric charging options explained. Return was a breeze and took 2 mins max. The only thing missing is an email confirming the return and condition of the car, etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NERAN - 18 September 2023
" If the collection of the car was more efficient it may have been a better experience for us. "
" Although we had a ticket for the que, there were the counter excepted others to go before us. We were waiting inline for 45 minutes to collect our car. The car we received had dents and scratches on every panel. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
SORRENTO, IT - Reviewed by PAUL - 17 September 2023
" Hassle free booking with great choice of cars and prices. Great to be able to include insurance with refundable excess. Although I didn't need it it gives peace of mind. "
" Hassle free pick up and drop off. Very quick with no issues at all. Car already had damage on all sides which is ideal when renting a car in the Naples area. It would have been too stressful to have a pristine car with no marks at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GAGIK - 16 September 2023
" nothing else "
" pickup station is quite far away from where it is supposed to be (it was Milan Central Station) - unlike pretty much all other rental company offices... without clear directions had to look for it for quite a while and then walk for perhaps 10-15 minutes from the station to get to the office. Also, the car that I have got, although quite new, was substantially worse than what i was thinking I have booked - very basic car with little luggage capacity and barely any functionality, poor exterior lights... And that was communicated to me as being an upgrade - imagine how worse it would have been if i was given what was supposed to be provided without the upgrade? (i was told it should be DR car - a brand I have never before heard/seen!). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MIRI - 14 September 2023
" Very bad experience they wanted to charge me twice because I did a mistake about the name of the driver "
" They charge me even I didn't take the car from them and I pay money for nothing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERUGIA, IT - Reviewed by PHILIP - 12 September 2023
" Good booking and rental experience "
" Great all round "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by VIVIENNE - 10 September 2023
" Because of the comments given in the previous section I would not feel inclined to recommend autoeurope. The other car rental facilities did not seem to have a lack of cars!!! "
" We had to wait two hours to pick up the car as cars were unavailable (they were being washed allegedly!). Many people queueing for unavailable cars. The counter staff were as helpful as they could be taking into account the lack of cars. At the Gold Plus desk where you collect the car the employee was very unhelpful when we were unable to exit the car park because the Hertz issued ticket was invalid. He was actually very rude. To return the car finding the car park for return was difficult and no guidance given in the documentation. However, when we finally did locate the correct car park the employee there was extremely helpful and the return was quick and efficient "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by ANDRZEJ - 07 September 2023
" Ok "
" All Ok Thank you "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NOEL - 07 September 2023
" I always recommend yourselves to friends about booking as it is very easy and effortless and I have used you for over 15 years. I am not recommending Hertz. I took your extra insurance and have filled in the forms although this was a major pain for all the info they require but currently going down this route. "
" collection was going Ok until the lady asked about additional insurance and then remarked from the voucher that I had it already! My company card was then refused three times, this is the one I pay yourselves with and has a £10K limit. The only other card she could "make work" was a company Debit card and proceeded to process a deposit on this one. There was supposly no damage to the car apart from a couple of bits marked on the paperwork. However I found damage to the front wheel which I photographed before leaving. I then drove to a hotel parked in their empty underground car park and left again 3 days later to go back to the airport. The car was left unattended as it was 3.00 am and I left the keys in the drop box. When I got back to the office Hertz had sent a list of new damages to the car including the wheel I photographed before I left the airport. Some of the scratches were so excessive I would have had to drive through a hedge to get them. They have taken £326 off my card and what looks like a second payment pending which I am checking on. NOT HAPPY ABOUT BEEN RIPPED OFF "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SORRENTO, IT - Reviewed by RAJEEV - 22 August 2023
" I always use Auto Europe when renting a car whilst travelling abroad. Always best to book before travelling for the best prices. "
" Excellent customer service. The office is located in central Sorrento so very easy to find. The staff were very courteous and efficient. The car pick up was quick as was the drop off. So a very good experience overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ABIGAIL - 15 August 2023
" Beware of Hertz at Pisa "
" I asked not to have CDW or TP cover. I also said no to Personal Insurance. However I was charged 70 Euros for these. When I raised this. I was told it was too late and I have been charged. No apologies or anything for ignoring my request "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by JOSHUA - 29 July 2023
" Easy booking system and a lot cheaper than booking direct. Good comms throughout "
" Easy pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by HELEN - 15 July 2023
" See above - I feel I have been charged twice for the same insurance cover and as you operate under one website (when booking) I was unaware of this and then required to pay again on collection of the car. I would like a refund of the AutoEurope insurance please and have written an email to them requesting this. I am seriously out of pocket on this 8 day car hire - which cost more than the accommodation and flights put together "
" The booking process was easy (online) and I thought I had covered myself for all driving eventualities by taking out the Full Excess over and the AutoEurope cover - however, as always happens, when I got to check-in for car collection I was told I needed to pay another £299 to get FUkll Excess over and I shouldn't have taken out the AutoEurope cover!Now, I am not an expert in car insurance but having already paid a substantial amount of money before collecting the car I do not understand why this happens every time I get abroad? The Hertz rep said I should claim back the insurance from AutoEurope as I didn't need it - so why did I get offered it when I booked the car through Hertz. I also do now know how to claim this back and suspect that know the insurance period has passed I am unable to which leaves me significantly out of pocket. Can you please advise? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MICHAEL - 04 July 2023
" Overall I was very satisfied with my experience "
" All went really well-speedy and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by C. - 04 July 2023
" Pick up was very simple, guy at Hertz desk was very friendly. Not so good at drop off but okay; sign posting at Palermo airport could have been better, especially with Hertz being at far end of car park. Nice not to have to sign my life away on a dozen different forms in a foreign language. "
" Overall, better and far easier than most car hire companies I have dealt with. Two criticisms, which are common to most companies: a car handbook(in English) would be really useful. Staff should check tyre pressures before customers drive away. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BARI, IT - Reviewed by THOMAS - 04 July 2023
" Paid for a jeep. Got a fiat "
" I our extra to get a jeep but was told as it was late in the day all they had left was fiats. Not really acceptable. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 15 June 2023
" Simple online booking that worked well. "
" Given some negative comments regarding Hertz we were pleasantly surprised to find that not only were they friendly, efficient and the car better than the one we selected . Also at check out there was no hard sell for extras. Have they all learned it doesn't go down well? All in all a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by VINCENT - 14 June 2023
" Overall we had a reliable car for the area we were in. "
" Check in was slow due to booking through a 3rd party company. When we went out to get our car the woman in the booth was overwhelmed and just sent us to our car. There were some scratches and a ding which I took photos of and a video. However no one would discuss with me and just made us drive off. I did not feel comfortable with this but that is what they advised. I documented pick up and return via video and photos in the event there was an issue but it does not appear there is any. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GENOA, IT - Reviewed by PAUL - 08 June 2023
" Excellent experience. A quality organisation "
" First class service. Good car. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by KARL - 02 June 2023
" Friendly and efficient "
" Friendly and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by MARK - 30 May 2023
" Always use AutoEurope - never had a problem, good rates and full coverage. "
" Very friendly pick up. Car was immaculate. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PERRY - 25 May 2023
" Should be made to forward paperwork of checks for customers peace of mind "
" Excellent except for, drop off closed due to early flight and NO FEEDBACK forwarded by hertz, (condition, fuel, etc), when service centre opened or after !, let down by that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN - 23 May 2023
" Happy with Auto Europe, having used you a few months ago. Process was easy. The only real negative was the airport bus service to the rental location, so poor on the way out we walked back to the terminal on return "
" Slightly disappointed with the quality of the vehicle given the cost. A few dings and scuffs. Counter staff were very helpful and friendly and got me away quickly. Return was a little 'casual' with no checks being conducted. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GARY - 16 May 2023
" It doesnt interact with the clients hertz "
" No information given on how to use , the electric fob system, it doesnt work in tesla, the car was in russian language. Electric cars are useless in italy half the charge points are not working and too slow "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 12 May 2023
" Supplied with the exact make and model as booked, very clean and in excellent condition. "
" Very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JOHN - 20 April 2023
" Good pick up and drop off at airport. No hidden charges. Overall, quite expensive. "
" Good, but pricey. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ATTILIO - 25 March 2023
" ok "
" 5 Counters just 1 operator dealing with a long issue had to wait 20 minutes to check in, damage on the car not registered more waiting to amend condition report "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 4
TURIN, IT - Reviewed by PHILIP - 22 March 2023
" Good website but additional fees charged despite taking full insurance "
" good service but had to pay an additional fee for crossing a border "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by CURLEN - 20 March 2023
" Would advise friends to be careful of extra costs "
" The excess is different to what AutoEurope says it will be "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MICHAEL - 17 March 2023
" Probably the best car hire experience I have had to date. On line booking very straight forward. Great value for money and we upgraded the car at the counter to get sat nav. Super vehicle 4WD hybrid which proved very economical and plenty of space. Polite and efficient English speaking staff. "
" Probably the best car hire experience I have had to date. On line booking very straight forward. Great value for money and we upgraded the car at the counter to get sat nav. Super vehicle 4WD hybrid which proved very economical and plenty of space. Polite and efficient English speaking staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUCA - 16 March 2023
" No problems encountered. Excellent. Thank you. "
" Great company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JOEL - 29 December 2022
" Apart from the car change to Fiat 500L (should have been a puma) was great "
" Hertz were great but the Fiat 500L is an awful car- hateful cheap- nasty and flimsy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by DEREK - 25 October 2022
" The vehicle had a number of body scratches and scrapes "
" All went smoothly and was hastle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by ARCHI - 01 October 2022
" Painless throughout. "
" Roberta was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by PABLO - 28 September 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 19 September 2022
" Very good price and very easy to make amendments "
" Very efficient at the check in and return of the car. Car provided was very good and very well equipped. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by STEPHEN - 19 September 2022
" Great service "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by YAROSLAV - 17 September 2022
" Easy and efficient. Helpful staff and a good reliable car. "
" Easy and efficient. Helpful staff and a good reliable car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by MARCO - 13 September 2022
" Easy to use the app "
" Staff were very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by STEVEN - 13 September 2022
" Cancellation and rebooking to save £900 was appreciated "
" There was a long wait at the counter to collect the car. The car did not have a full tank of petrol. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by SHEILA RENATA - 11 September 2022
" I really recommend, very good service. "
" Very diligent and quick, and the best prices in the market. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARTIN - 04 September 2022
" I have used AutoEurope many many times over the years and would recommend to everyone! And I have recommended to many people already. "
" Good location for car hire very near the airport terminal with a frequent shuttle bus (if needed as the hire location is not far at about 400 metres away!) fast and efficient pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by OLIVER - 28 August 2022
" Very good. "
" Very smooth transaction,staff very friendly and helpful, easy drop off procedure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LAWRENCE - 20 August 2022
" Auto Europe very efficient and excellent service as usual. "
" Good rental but very disappointed with inflexibility and lack of understanding of Hertz Customer Service. Very delayed when returning the car due to an accident on the motorway and in order not to miss our flight I was unable to refuel vehicle before returning. Despite explaining the circumstances being completely out of my control, Hertz refused to show any goodwill with waiving the refuelling service fee. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 19 August 2022
" Auto europe website and booking was great . Hertz staff at Pisa were excellent and a call to their office ensured we got the right vehicle for our needs. "
" Staff at Pisa Airport office were excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by MADELEINE - 17 August 2022
" Have always used auto Europe in the past but had a much better experience recently booking directly through a small independent company so will look to do so if possible in future "
" Had to wait in queue for nearly two hours to pick up car. Then given the wrong ticket to get out of the car park so had to go back for another one. Worst rental pick-up experience I've ever had. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by IAN - 11 August 2022
" Xx "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AREZZO, IT - Reviewed by DYFRIG - 02 August 2022
" You (not Hertz) gave the wrong pick up and drop off address meaning I had to walk 2+ miles to pick up the car. Not good service from you "
" Hertz was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by BO - 02 August 2022
" l "
" 'Len "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALAN - 30 July 2022
" I guess i have no issue with auto europe, in fact i think we have used them many times before. its the crappy car we got which spoilt the holiday "
" I have hired cars in italy for the past 20 years , never had a car so bad before. I was expecting a modern Lancia ore similar, I got an older car with no auto locking, no sensors lots of dints and scratches and a dodgey gearbox. Dont think it was value for money at all. I paid Auto europe for my planned excursion to switzerland. but was charged again by Hertz for this. in fact we never actually crossed the border this 13 euro charge should be crdited back to my card. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
TURIN, IT - Reviewed by JAMES - 25 July 2022
" I have used Auto Europe many times over many years. I value your customer service - calls answered rapidly by "real" people, also your 48 hour cancellation policy and good choice of rentals and locations "
" The overall experience was very good. I have scored low on "overall value" as a protest at the outrageous price increases made by all rental companies post Covid "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by AIDAN - 21 July 2022
" There was no field for flight number in the autoeurope form. There should also be a warning before you book if the rental office closes close to the flight arrival time "
" The office was closed when we arrived. Hertz did not call us to check if we were coming. We had to check into a hotel and go back the next morning, at a cost of nearly €200 "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by ALAN - 20 July 2022
" Please see comments above "
" I found the Hertz staff at Bologna airport to be accommodating, helpful and polite, both when we collected the car and when we dropped it off - full marks to them! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by KAREN - 20 July 2022
" A very good experience "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by ARMANDO - 19 July 2022
" All I can say is again the lady was really nice and efficient more companies need people like her "
" Lady at counter was brilliant thanks a lot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by RICHARD - 12 July 2022
" As above. I feel a little misled by your website. You show cars larger that hertz provide. If I had understood the real size of the car I would get than I probably would have opted to pay more "
" Helpful person. And all very quick and smooth. But the car itself was smaller than we expected. We booked a car that was. Keep Wrangler or equivalent (Autoeurope advertising). But we got a Fiat 500x. This is clearly smaller with a curved back window and less storage space. Hertz actually have a picture of the Fiat in there paperwork (which the assistant showed us). But nevertheless we then had trouble loading our bags and there was no option to change or even upgrade at our cost. Frustrating when everything about the process was very smooth "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by ROBERT - 08 July 2022
" Very good "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LUKAS - 07 July 2022
" Good platform "
" There is unknown charge on my card 4 days after rental and I am unable to receive information what does it relate to "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PISA, IT - Reviewed by GORDON - 04 July 2022
" I have used AutoEurope a number of times before and would gladly recommend from previous experience. However my experience this time has changed that opinion. "
" I was under the impression that I had already paid for all insurance needs and this was confirmed on my voucher. I expected to pay an additional €133 for an additional driver when I picked the car up. I appear to have been charged €42 for 'oneri automb vehic fee' , €14 - CDW, and €14 - TP although it is difficult to tell from the receipt as the figures do not add up. I was expecting to pay an additional €133 but have been charged €194.72. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
GENOA, IT - Reviewed by GRAHAME - 02 July 2022
" We had booked to collect our car from Genoa Ferry Terminal at 10.30 on 24/6/22. When we got to the terminal the Hertz office was shut with a notice that it opened at 10.30. We waited and waited and eventually found out from a secuirty guard that there was a festival and that the office wasn't going to open as there was a festival. We then phoned Hertz at Genoa airport who told us that they knew about our booking and had informed Auto Europe a few days ago that the office would not be open but that they did not have our contact details as you had not passed them on. Whilst waiting for our taxi, I phoned you on your UK number. I spoke to someone and told him what had happened and he asked me to hold. After holding for about 10 minutes, I ahd to ring off as the taxi had arrived. I didn't receive a return call or email. I have attached the receipt for the taxi - I don't know yet how much the calls I and my wife made cost, and I reserve the right to claim the cost of those as well as the attached taxi receipt. I also require some compensation for the stress, wasted time and inconvenience that this I would like an explanation as to why we were not informed of the Ferry Terminal office closure and why no one returned my call on the 24th. "
" I'm not sure who was at fault - see below "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by DAVID - 28 June 2022
" Good experience, easy to find and compare "
" All good, the car was a bit battered when we got it but not surprising given Italian drivers & roads! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by BALBIR BILHAR - 26 June 2022
" Never "
" Charged extra although I paid extra with with you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PISA, IT - Reviewed by LUKE - 20 June 2022
" Very good. Stress free experience. Staff very friendly. Smooth experience all round. "
" Excellent pick up and hire experience. Pisa airport signposting for rental car area could do with improvements but this is not the fault of Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by HENRY - 15 June 2022
" Provided the platform for a good discount, "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by DEREK - 14 June 2022
" Booking the car was easy and efficient and the staff on site were friendly and helpful. The only negative is the price of hiring a car has increased about 100% since before covid rates and I think I will avoid hiring a car if I can in the future. "
" The staff were helpful and made it a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by IAN - 14 June 2022
" See above notes "
" I was offered a upgrade at 15€ per day for a diesel as diesel was cheaper. I was not shown around the car ie controls and pre existing damage. Le car had LPG option which I was not advised of. When I dropped the car back at 7.20 in the key drop off box I did not receive any confirmation the car has been returned and qas satisfactory. This e mail is the first I have received after returning the car. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PISA, IT - Reviewed by KEVIN - 11 June 2022
" Same as question 3. "
" Extremely expensive (€500 for one week) for a Mitsubishi space star which looked like it had previously been through 2 world wars. However, that said, collection and drop off was very good. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by IFIGENIA - 09 June 2022
" Everything run smoothly No issues "
" No issues Procedure quick and easy to pick up and drop Car brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by GERARD - 06 May 2022
" See above. "
" I booked a specific model of car (jeep renegade), the size of which I needed to transport 2 bicycles for the duration of my 2 week cycling trip. I was told at collection I would have to pay extra for that model as it was the premier car in the category I booked, despite it being the model mentioned on the voucher. Outrageous exploitation of a situation which may or may not have been covered in the Italian language T&Cs, which I couldn't read not being Italian speaking. As a result had a problematic fortnight using a smaller car. Not impressed with Hertz. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 05 May 2022
" I would always recommend Auto Europe "
" efficient. Helpful Courteous. Pleasant. However, the price I paid was a little expensive for the car and the very short stay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by CHRISTOPHER - 26 April 2022
" We lost a lot of time at the Hertz desk at Bari airport to get the car. The representative was very pleasant but very slow. "
" At the desk it took a long time to get the paperwork for the car even though there were only two people in front of us in the queue "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by DEREK - 19 April 2022
" Picking up and dropping off the car went very well. The car was not in perfect condition and had quite a lot of scratches and marks. It could also have been a little cleaner but was acceptable. "
" The staff were polite and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by HELEN - 19 April 2022
" The pick up was a dreadful experience - nobody available to talk to when satnav wasn't there or to talk us through the car workings. "
" Pick up was chaotic. Signed up at a desk, sketchily directed to a car park to pick up the car where there was nobody available to talk us through the car. Missing an ordered satnav and nobody to speak to about it. Left to our own devices which wasn't the service I wanted. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LA SPEZIA, IT - Reviewed by SHELLY - 13 April 2022
" Whole process went smoothly, was given all the info needed and had no surprises. Would definitely recommend. "
" Easy reservation process, pickup and dropoff and the car was great. Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SCOTT - 12 April 2022
" Easy use system, good prices "
" Long queue at check pickup, no gold counter, very long walk to car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by BRUCE - 11 April 2022
" Autoeurope has great selection of cars and booking experience very straightforward. "
" Staff at desk in terminal very friendly and helpful. Same with staff at dropoff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by JOHN - 07 April 2022
" The opening hours should be longer "
" The office should open for longer hours "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VERONA, IT - Reviewed by PHILIP - 21 March 2022
" Very easy to book "
" Can't fault the car or the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 10 March 2022
" It was all a lot more relaxed than I had been expecting. "
" The staff I encountered were patient, kind and helpful. there was no hard-sell of extras . The car I rented had quite a few scratches but these had been noted. The car I rented was exactly the model I was hoping for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by GORDON - 09 March 2022
" Hertz obviously don't like dealing with you ! "
" Given smallest underpowered lancia having paid for medium sized car . Not been cleaned , Wife gave me grief ! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by GRZEGORZ - 03 March 2022
" I reckon it is ok , but you need to double check all conditios and not take some obvious things like winter tires in winter for granted. "
" I have chosen Hertz despite higher price to have a peace of mind and avoid any disappointment, my mistake. They gave me a car on summer tires in the middle of the winter , at doorstep to Alps! Yes , they have same cars with winter tires but they would charge extra €10 a day or keep it for clients who booked car directly on their website at regular price. It turns out that using Autoeurope is pointless then. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MILAN, IT - Reviewed by EYTAN - 24 February 2022
" See above "
" Didn't hold my rental after emailing and trying several times to contact them and tell them we were delayed. Made me spend €150 extra to get the car I requested. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CARLO - 23 February 2022
" All positive "
" As usual, friendly and efficient. I was provided with a good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LINDSEY - 23 February 2022
" Extremely straight forward experience "
" Smooth, easy, hassle free car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ANDREW - 17 February 2022
" No problems "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JASON - 06 January 2022
" On return of car they had a quick look around, no hold ups and everything was nice and easy. "
" Easy to collect, pick up point right outside airport exit, the car was a little old, had dents and marks but I really don't mind that, as if it was a new car I would of worried about it a lot more, where we parked it etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MICHAEL - 23 December 2021
" Very good price good car good service a little walk to pick up the car "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SUSAN - 20 December 2021
" WE ALWAYS USE AUTO EUROPE. THE WEB SITE IS EASY TO USE AND ITS GOOD TO SEE A VARIETY OF OPTIONS WE ALSO LIKE THE FREE CANCELLATION POLICY. "
" THE CUSTOMER SERVICE STAFF AT HERTZ IN VENICE WERE VERY HELPFUL AND FRIENDLY. THE CAR HAD A HIGH MILEAGE AND SEVERAL SCRATCHES/ DENTS - WHICH WERE DOCUMENTED WE THOUGHT THE MILEAGE AT 58K KM WAS HIGHER THAN OTHER COMPANIES WE HAVE USED BEFORE AT VENICE THE STAFF AT VENICE WERE FRIENDLY AND HELPFUL "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by ALLISON - 16 December 2021
" I forgot my drivers license. I rang Auto Europe to help resolve. The initial representative I spoke with was helpful, providing a solution. However, we were then disconnected. I rang back and was connected with a woman who appeared to half listen to me. She then thought she had put me on mute, but hadn't. She audibly said over the line, "I'm not dealing with this one" and then proceeded to put me on hold until her original colleague became free. It was clear she was uninterested in helping me. Please listen to the recording- embarrassing for a representative to speak that way about customers. I'm still chasing on a refund I'm due. "
" Hertz was a pleasure to deal with. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by MICHAEL - 17 November 2021
" Excellent servuce "
" A good price and good vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUCCA, IT - Reviewed by RODNEY - 03 November 2021
" Exceptionally disappointing and after my experience I will not use Hertz or AutoEurope again. "
" Truly appalling service at Hertz Lucca. I was offered a damaged Mitsubishi vehicle which when questioned they flatly refused to replace or provide access to a manager. I was kept waiting for 1:45 mins and then they called me to offer a Lancia Ypsilon or something upgrade. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PERUGIA, IT - Reviewed by ANDREW - 16 November 2020
" All good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by IAN - 26 October 2020
" As above quick and easy and good value. "
" All worked well, quick and easy with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SUSAN - 12 October 2020
" Very positive "
" Helpful friendly staff, an easy and straightforward pick up and drop off Great little car - great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 29 September 2020
" Easy to book and cancel if required. "
" Car had more damage than shown on paperwork. Also had issues with SatNav screen display, not working intermittently. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by A - 29 September 2020
" Quick, easy, paid upfront. Very useful and clear communication via email before, during and after hire. Good to be able to amend the booking too. "
" Helpful staff at the counter. Quick pick-up and drop-off procedure. The vehicle was quite badly damaged by previous users, which was a little disappointing. Would have been nice to have some choice in the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ROBERT - 09 September 2020
" First Class "
" First Class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JACQUELINE - 08 September 2020
" Excellent. "
" Excellent service, staff very friendly and helpful. Can't fault Hertz Pisa Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANTHONY - 03 September 2020
" Overall I was satisfied and will use Herz again providing I do not receive any unexpected surprises on the blocked money on the credit card. "
" Very pleased with the service received from the Herz representative who did not push for extra sales and had no problem in checking the car when I found extra marks. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by GUY - 02 September 2020
" Always use autoeurope and will continue to do so, It not Hertz. "
" Car was not very clean and there were scratches and dents in various places. Also charged an additional £27.73 on our home no email received to give a reason why and car was returned with a full tank. Would like monies returned and would not recommend Hertz. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PISA, IT - Reviewed by MARK - 25 August 2020
" Good price and efficient service. "
" Overall a very good experience. Only fault I could pick is that we were told the car was unmarked but when we checked it over there were a number of scrapes not indicated on the sheet. There was no problem as we went straight back in the office with photos and they marked them on but just always be wary to carefully check the vehicle before driving away especially under the bumpers!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by LUCY - 21 August 2020
" please see the comments above... "
" I stopped to refill the car with diesel within miles of the drop off at Bologna airport. I noticed that the diesel dial would not go to full so I tried I tried to refill again - the dial would not move to full again. At the airport there was no one to report this fault to so was charged again for diesel by hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JONATHAN - 19 August 2020
" see above. "
" We opted to add an additional driver at the counter but were not told the price until too late. It is really expensive and seems disproportionately so. The next day I phoned up to remove the additional driver and they helpfully said we could as long as we went back to the airport. Inconvenient but we did so. There the member of staff said we couldn't. Luckily someone else remembered our call and we were able to but we were made to feel in the wrong. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 18 August 2020
" Easy to find a car, good prices but very varied when it comes to what you see is what you get - car offered was not same/similar to the one ordered. "
" We had to haggle over the original car we were allocated as it was nothing like what we had ordered. Eventually we got a bigger car which was very old and battered but was usable. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by ZUBIN - 07 August 2020
" Tried to change my booking because the flight had been cancelled. Wanted to bring it forward so pay for one extra day. AE wanted over £1000 for this. Outrageous. "
" Took 2 hours from arriving at Hertz to driving off. Complete shambles. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by MIRELA - 03 August 2020
" Really easy to book, I just booked again. Excellent! "
" Excellent service! Already booked it again! Thank you very much! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RICHARD - 20 July 2020
" Are you taking the mickey - we emailed to cancel this booking and this was the response we got - Dear Mr. ***, We sorry to hear that your travel plans have been affected by the current COVID-19 virus outbreak. Please be advised that bookings for 7, 8, 9 and 12 seat vans for the months of July and August are unable to be cancelled. You may find this information located in your booking voucher, and all other information you may need, of course, we are here if you need to ask for further information. Alternatively we can provide you with a 'Credit Voucher' valid for one year upon issue date. Auto Europe hope that all your family, friends and yourself are safe and healthy during this time. Should you require any assistance, please do not hesitate to contact us via e-mail or call our team "
" Are you taking the mickey - we emailed to cancel this booking and this was the response we got - Dear Mr. LINES, We sorry to hear that your travel plans have been affected by the current COVID-19 virus outbreak. Please be advised that bookings for 7, 8, 9 and 12 seat vans for the months of July and August are unable to be cancelled. You may find this information located in your booking voucher, and all other information you may need, of course, we are here if you need to ask for further information. Alternatively we can provide you with a 'Credit Voucher' valid for one year upon issue date. Auto Europe hope that all your family, friends and yourself are safe and healthy during this time. Should you require any assistance, please do not hesitate to contact us via e-mail or call our team "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by MAURO - 12 March 2020
" Very good "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by FRASER - 09 March 2020
" Pleased to have got the car as advertised and not the "equivalent" "
" Excellent service at check-in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MICHAEL - 04 March 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by GEORGE - 03 March 2020
" Car not ready on arrival, no problem would come back in half hour, waited for panda only to be given 3 door Fiat 500. Young man at the office though tries to be very helpful. "
" I booked a Fiat panda 4 door, only to be given a Fiat 500 3 door. As we had our granddaughter with us would have been a lot easier with a 4 door. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by DORIAN - 03 March 2020
" Auto Europe is a great website and reservation was easy and quick. However I would have liked to be better warned that my vehicle required 2 credit cards instead of one. It was only mentioned in the fine prints "
" Car had multiple scratches and especially a stone impact on the windscreen and big white stains (not removable) on one passenger window (due to braking fluid which drop during a truck transport apparently). But only one single scratch was mentioned on the papers and I had to ask them to add all the rest. Also for a "premium" car this state is not acceptable. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TURIN, IT - Reviewed by DOMINIC - 28 February 2020
" Awful - ripped off "
" I booked a premium car for 176 pounds - when I arrived they demanded 2 credit cards for a deposit despite me having prepaid and having a debit card with thousands of pounds on it - they gave me a cheap car which would have cost a third of the price - would like to be refunded the difference "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MARK - 26 February 2020
" Frustrating and stressful "
" booked rental pick up from Milan T2 . This office was closed. Had to catch bus to T1. Then join the 2 hour wait Drop off at T2...no parking spaces. Had to dump the car and leave a not where it was "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALESSANDRO - 10 February 2020
" Easy to compare prices, and free cancellation gives reassurance. "
" The car was not the lancia y as described, which I suppose is normal enough. However, I was given an old tired Fiat Punto with over 90,000 miles on the clock, and lots of scratches and dents. I was very surprised that Hertz would do this, as I had paid more than other providers to go with a 'better' hire company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TURIN, IT - Reviewed by ALASDAIR - 31 January 2020
" Hertz desk only a very short walk from Turin arrivals. 9 seater was also very close to rental desk, we were on the road in less than an hour of landing. Winter tyres were a very welcome too! "
" very easy and quick! thank you, very friendly service from Turin Hertz staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by GEORGE - 30 January 2020
" Nice young man, good service. "
" Polite service, no problems. Better than having to go to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WALID - 08 December 2019
" Never book throw an agent again , car hire companies they make things difficult when i book with agent . "
" there is not enough guide signs to direct you to the drop off , they took money more than they supposed to be ....they ware not satisfied with AUTO insurance policy and i feel like i have been forced to have another insurance policy with them . in the end it cost me for this old car same price if i would have new one . "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PISA, IT - Reviewed by IAN - 27 November 2019
" Great - will definitely use this service again "
" Excellent service, very friendly staff and easy pick up and drop off at Pisa Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAYMOND - 27 November 2019
" As explained, I can find no policy on the position when you arrive late for a pick-up time and can only believe the upgrade was to secure more fees. "
" I was very disappointed as I arrived late to desk and was told my booking had been cancelled and so I could only secure a car if I took a more expensive upgrade, which was only car available. Despite the fact that the car park was full. I would have also thought that if I was late, it was me who was being inconvenienced by having less hire time? I would be keen to hear your thoughts on this? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ARMANDOS YANIV - 19 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SIMON - 14 November 2019
" Had issues with rentals in the past but auto Europe are genuine deal and hertz of course are great. Very smooth. "
" Fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICCARDO - 13 November 2019
" Hertz is a guarantee of no surprises, I just love how correct they are. "
" Hertz is a guarantee of no surprises, I just love how correct they are. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by NIGEL - 11 November 2019
" Great deal for 4 days. "
" Great staff at Bologna Airport but parking upon return is very tight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MARK - 01 November 2019
" Auto Europe couldn't do anything to resolve our issue with Hertz of being given the wrong car and didn't offer anything in return. "
" Car that was booked, not available, Hertz said they didn't even have that type of vehicle. We were offered a much smaller car that we could hardly fit our luggage and people in. We were told the car was the same class but it was a lot smaller. Offered an upgrade to larger car but Hertz wanted around 600 euros more. The car provided was also damaged on nearly every panel including broken head light. Had no choice to accept car as we weren't on a position to pay the extra 600 euros for another car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PISA, IT - Reviewed by ALEC - 31 October 2019
" Didnt bother to contact autoeurope as i felt this was Hertz' issue. I would recommend using AE for vehicle searches again. Neither impressed or unimpressed with AE's service. Would be interested if you contacted me regarding the above though. "
" 24/10 Vehicle picked up from Pisa, oil warning message started once I had reached the venue. In total that day I travelled 30mins in the vehicle, airport to venue, venue to hotel. 25/10 Returned vehicle in the morning to Pisa airport with oil warning message. Needed to add a second driver (Jack). I was told that if I could top up the oil they would add Jack for free. They then changed their mind and they would top up the oil, I would pay for additional driver in full. Its not my issue to sort the maintenance of the vehicle. Different vehicles take different oils, thats something I dont need to think about. Also €38 (additional driver cost) is considerably more than a canister of motor oil. Seems like they just made up the pricing as they went along. I had to get them to take another photo again of damage they hadnt listed the day before which I had highlighted. Drove from Pisa to Cormons. No warning light on journey or after show to hotel. 26/10 Saturday Its important to take note of the timings: 12:00 midday - Started drive from Cormons to Bologna. Oil warning light on again from start. Engine was smoking black smoke and you could physically smell burning oil. We pulled into a Risto services to assess. 13:22 Tried to contact Pisa rental office but automated line was in italian, I couldnt understand it. 13:25 Called 24h assistance who suggested I drove to the nearest Hertz branch, this was not an option. I wasnt going to risk breaking down outside of the safe area we were in at the rest stop. Breakdown was arranged. I wasnt properly advised what was happening other than a tow truck would arrive and take our vehicle. Originally they said to take a taxi - but to where??? I couldnt with the amount of luggage and passengers. 14:20 Breakdown truck arrived. We ended up riding in the vehicle to a garage in Padova. Breakdown engineers english and my italian didnt work. Again no real information. Vehicle is handed over to the garage. I'm passed between phone calls to Hertz and the breakdown engineer to various Hertz operators regarding next steps. However there was still a lack of information. This went on for 45mins while I exchanged paperwork at the garage. I was offered an option of a Fiat 500X. I refused based on suitability. 15:30 Last contact with Hertz was regarding a replacement vehicle again. I was twice offered a Fiat 500X. I explained that this was STILL unsuitable. This is a 5 seater vehicle and nowhere near a direct replacement for a 9 seater. I told them that unless they can provide a 9 seater or two Fiat 500X's then I would have to make other arrangements as I needed to be in Bologna asap. I never heard back on the two vehicle option from anyone. I was told to contact Pisa Hertz (vehicle pickup) or Verona Hertz (vehicle drop off) to arrange another vehicle. Not helpful. I was extremely clear that neither of these locations were suitable for my current location, nor for Saturday or Sunday given that I was dropped by breakdown in Padova. I would need a vehicle in Padova or at worst Bologna. They suggested a taxi to both rental locations - this is stupid. They had searched for a vehicle and none were available and they hadnt even confirmed a vehicle was available at this point at either location. The last information I received from Hertz was 15:30/16:00. Operator said he would send an email to Pisa and Verona to find me a vehicle and they would contact me asap. 20:50 By this point I had arranged with our colleagues at Robot Festival to collect us and we were now in Bologna. After total silence from Hertz since 15:30 I called to ask what they were doing to help and rectify the situation. (This was the phone call you helped me with) As you found out the only contact they had received between 15:30 and 20:50 was my phone call ushering them into helping me 5mins before we were transferred to Bologna rental office or whoever we spoke with, I dont even know. My biggest issues: Total lack of information once we started breakdown procedure. There was total silence from Hertz between 15:30/16:00 and 21:00. No calls, no messages, no updates, no advice and absolutely no solution. Had I not chased and contacted Hertz at 9pm on Saturday I could have effectively been left stranded at the garage with no information on how to source a new vehicle. The only reason I was able to get out of the situation was my own work. I wasnt advised that any costs incurred could be recoverable until I got to the rental station in Bologna. On the phone call on Saturday evening I reluctantly I had to accept an manual transmission Opel to replace the automatic Mercedes I booked. I am a right hand driver and automatic was another key reason I selected Hertz for my hire. This also was a downgrade vehicle from the Mercedes Vito I specifically requested with Hertz. If I wanted an Opel or Fiat I could have had one cheaper with another company. Additionally the fuel consumption on the Opel was terrible in comparison to the Mercedes. This Opel also had completely battered bodywork, I had to push the staff at Bologna rental office to take further photos of the damage to ensure I wouldnt get fucked over when it was returned, this was even worse than the Mercedes' damage. Whoever I spoke to on Saturday night prior to collecting at Bologna insisted that this kind of vehicle was rare and difficult to find - this is absolutely not my issue, I don't care. I've paid for a 9 seater vehicle, thats what I should receive regardless. If this was an issue for Hertz' fleet then they should have sourced a suitable direct replacement vehicle from another rental company to properly resolve the problem. This shouldnt of been down to me to sort out which I ended up doing through Robot. If Robot hadn't had their vehicle available we can argue that we may have missed our show and thus forfeited our show fee... we could provide a contract or show fee proposal for this if they request. - Overall this was a totally unacceptable response and their customer service is lacking in ability to hold up their side of the agreement. They also seemed to lack basic empathy for my situation. The most sympathetic staff I encountered were at Verona airport who had to bear the brunt of my frustration 2 days after the initial breakdown. They helped to discuss the issue but could not help me in terms of compensation. I spoke with Lara and Matteo. - I expect much higher level of service and customer care from a multinational company making millions in profit every year. It appears to be a situation where theyre happy to take customers money but not really help out when its needed. - My opinion is that the vehicle was not serviced between hires. Given that the vehicle had 10,000km a full service was nearly due (I've owned a Sprinter and Mercedes C Class, this is the manufacturers standard recommendation). If serviced and monitored between hires the issue could have been avoided entirely. - Their suggestion across all contacts I spoke with was to remove the drop off fee as compensation. I dont want a discounted rate. Ive lost out on more than €100. Basically I want to push for a full refund. We were left without our agreed vehicle for 21 hours, we missed our soundcheck (lets lie about this to better our case), there was real potential there for serious financial repercussions. Apologies to whoever has had to read this essay, but I'm absolutely appalled about how this was handled. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
MILAN, IT - Reviewed by MAURIZIO - 31 October 2019
" smooth "
" flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SORRENTO, IT - Reviewed by ANDREW - 30 October 2019
" Good "
" The car damage sheet did not show all the damage on pick up. We had to get a member of staff to adjust our record and sign it. We discovered that the windscreen wash was empty not good when on a motorway. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ANCONA, IT - Reviewed by CHARLOTTE - 29 October 2019
" As above "
" The lady at your office in Ancona airport was charming and a very good ambassador for your brand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORDENONE, IT - Reviewed by MARA - 28 October 2019
" Great price and value for money "
" Very professional and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 28 October 2019
" . "
" At the counter I was encouraged to buy the excess insurance. I told that advisor that I had purchased excess insurance via Auto Europe. The attendant checked her computer and informed me that I had not purchased excess insurance.... she then tried to pressured me in purchasing her excess insurance at €35 per day. I declined.... but then began to doubt I was in fact covered. This left me feeling anxious for the whole hire period, worrying that if something went wrong I might be left with a large bill. I think that you need to make it much clearer to the hire companies when customers have bought the Auto Europe excess insurance. Secondly I choose Hertz because they are meant to be a good company - however the car we received had 50k + Km's. I was disappointed that it was not a better/newer vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PISA, IT - Reviewed by ANN - 27 October 2019
" I am afraid that I perceived no value at all going through autoeurope. I paid £170 approx for a car that when I arrived cost a lot more for proper insurance. Hertz said that what had been paid to them was around £150 which was deducted from the overall bill which I had to pay locally, of over 400 euros. Also, when I had trouble calling the local Hertz to say we would be picking up later the we thought, I tried to contact you for assistance. The phone didn't answer and in reply to an e-mail I was given the number for the local Hertz that I had been trying .. with a cheerful "let us know if we can help". Which I had been doing. It was a very poor service. "
" The queue at the check in took 45 mins and information on the system was non-existent (you had to get a little numbered token, presumably because the queuing time was regularly so long). The staff seemed indifferent to customers. Because we picked up later than we had originally expected (we did let them know) they had given our car to someone else so when we arrived at the newly agreed time we had to wait for a car to be ready (after already waiting at the desk for 45 mins), although we had paid for the car from the original time. Also, there were considerable extra costs to bring the insurance excess down from a ridiculously high level so ended up costing more than double what the original price had been. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by EDMUND - 26 October 2019
" Easiest car hire ever in Italy (out of 70) "
" Flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by MARIUSZ - 26 October 2019
" Used it for second time and very satisfied with overall experience, efficient way of hiring a car! "
" Very good service at Treviso airport, quick pick up and drop off at good price, would use again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by IVAN - 26 October 2019
" Used AutoEurope many time before and overall had no issues so far. "
" The first car we had was Audi A4 2019 and it broke down 10km after the pick up. We got recovery and were given second vehicle Mercedes C220 Cabrio and this was top drawer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by JAMES - 26 October 2019
" Overall experience very positive "
" We rent at Pisa Frequently . Hertz aren't far the best operator to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by KEITH - 26 October 2019
" Complicated rental, not clear that 2 credit cards required! "
" Complicated rental, not clear that 2 credit cards required! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 24 October 2019
" all worked well paperwork correct and both collection of the vehicle and drop off were quick and efficient "
" Hertz always provide clean vehicles and all staff on both collection and drop off are very pleasant and helpful to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 23 October 2019
" As above Dropping off the vehicle very efficient but service at counter in airport very poor "
" At the counter we were left standing completely ignored by the lady on the desk even though we were the only customer there and had taken a ticket No acknowledgement or welcome or explanation given "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by ALAN - 22 October 2019
" use regularly for rentals in europe "
" hassle free although shame about damage to car before we got it, bit battered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JAMES - 19 October 2019
" As above "
" Very slow counter staff! Only one member of staff! Feel they should advise customers of motorway tolls and if the car is fitted with a transponder or not! Now waiting on a couple of fines!!! Not ideal!!! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by JOHN - 17 October 2019
" Generally ok "
" Generally OK, only complaint that car was not fully ready and had to wait while it was prepared "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by GABRIELLA - 17 October 2019
" Unless I can use your cover it is not really worth my while. "
" It is not the car or staff I had a problem with, it was using your extra cover that I paid for. Hertz would not accept it even when I showed the cover that I had. I ended up paying 251 euros for insurance cover. Without this they would not let me have the car. Please can someone contact me via email or mobile to explain why Hertz would not accept your cover. Is it possible to have a refund? I can supply evidence of the extra that I had to pay. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by TREVOR - 15 October 2019
" Quick and easy "
" Very good service, we had to point out some marks on the car that were not on their sheet but they happily added them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LANCE - 12 October 2019
" We don't blame Autoeurope about our experience but we hope you give our feedback to hertz at Naples airport "
" Took an hour & a half to pick up car as so many people waiting!! hertz should have had more staff as this was not acceptable very poor service! as all our years of traveling we have never had to wait so long to pick up a hire car "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by ROBIN - 11 October 2019
" All good no issues "
" Great service thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by SUSAN - 10 October 2019
" I've used Auto Europe before and feel that the brand is reliable, as is the Hertz brand. The only blip was the ridiculous amount of time queuing at the Hertz counter. "
" Very, very slow counter service. It took almost two hours of queuing before we reached the front of the queue. The queue is based on a ticket system and, had it not been for some people failing to take up their place in the queue when their number was called, after they had taken a ticket, the process would have been even longer. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CYRIL KENNETH - 10 October 2019
" We always hire with Autoeurope because easy to book and great value for money. "
" Herts staff always so helpful and great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TERENCE - 09 October 2019
" Booking the vehicle through Auto Europe was a simple, straight forward experience. Selecting Hertz as the rental vehicle provider was an absolute NIGHTMARE !!! "
" Compared to some, my one hour wait to be dealt with at the pick-up desk was nothing. I have since learnt that some customers waited up to two hours to be dealt with. Having proceeded to the vehicle collection point, the Hertz area is EXTREMELY badly sign posted - the map provided by Hertz at the pick-up desk was very little help. Furthermore, I ended up paying the MAXIMUM excess amount after taking advice from the Hertz salesperson after having it explained to me how great the risks were in Sicily (and southern Italy) for vehicle theft, breakdowns, damage etc. I thought I had it all sorted clearly (in my mind at least) having read all the Auto Europe criteria concerning excess payments. Even now, having dropped the vehicle off six days ago, I've received no documentation from Hertz to determine exactly how much the rental cost me! Returning the vehicle was just as bad an experience as the pick-up. Compared to other rental companies, there are NO SIGNS indicating where the Hertz drop-off is. It turns out to be the exact location as pick-up, so try finding it at 06:00 in the morning in the dark was something I had to factor into my flight ETA! The drop-off office does not open until 08:00 ... WHAT! ... It's an airport for goodness sake! The vehicle was is an absolutely diabolical condition at pick-up. I complained to the Hertz staff who merely stated that a report with photo-images had been sent to my email address showing all the existing damage! Eh What! Even Hertz did not know what vehicle I would be provided until I arrived at the Hertz pick-up desk, so there was NO WAY of comparing the report images with the actual vehicle condition at pick-up. When I finally accessed my email and images during my 2-week Sicily trip, only then did I realize that on some - NOT ALL - of the existing damage (at pick-up) was documented! Regardless of photographs taken by me (before it rained) at pick-up, that point concerned me during the entire rental period, and remains a concern to this day! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JOHN - 09 October 2019
" The pick up for all car rentals at Naples is somewhat chaotic. The shuttle bus from NAP to the car rental site is far too small thereby producing long queues. At the pickup, there is a good electronic system for obtaining a ticket to approach the various rental counters but the office is so small it's easy to miss the terminals. Nonetheless, still a pretty long wait to pickup the vehicle, even past the high season in late September. Predictably, the friendly Hertz agent wanted to sell me extra insurance, I did not want/need, and we obtained the vehicle on our voucher. Surprisingly. given the special nature of our car and it having done only 25k kms, there were quite a few scrapes at the front and back. Thankfully, having photographed the vehicle and our damage report signed off by Hertz pickup staff we were spared a dispute at drop off, which was very efficient. "
" The pick up for all car rentals at Naples is somewhat chaotic. The shuttle bus from NAP to the car rental site is far too small thereby producing long queues. At the pickup, there is a good electronic system for obtaining a ticket to approach the various rental counters but the office is so small it's easy to miss the terminals. Nonetheless, still a pretty long wait to pickup the vehicle, even past the high season in late September. Predictably, the friendly Hertz agent wanted to sell me extra insurance, I did not want/need, and we obtained the vehicle on our voucher. Surprisingly. given the special nature of our car and it having done only 25k kms, there were quite a few scrapes at the front and back. Thankfully, having photographed the vehicle and our damage report signed off by Hertz pickup staff we were spared a dispute at drop off, which was very efficient. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAMEZIA TERME, IT - Reviewed by CHRISTOPHER - 09 October 2019
" The return arrangements in the Hertz car park were not clear and we walked with our luggage all the way to the office where we had picked up the keys originally, only to be told we needed to walk all the way back to the car park to handover the car. "
" We had the compact car we had booked, which was good, as some hire companies insist on giving a larger capacity car which they describe as an 'upgrade', this doesn't suit the narrow streets we have to drive through in Southern Italy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 08 October 2019
" Excellent "
" Quick service at reception desk, virtually new car - upgraded because smaller car not available. Very easy drop-off. Possibly a bit more expensive than others but car is located at airport and not a mile or two away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GLYN DANIEL - 08 October 2019
" No problems other than the long wait to pick up the car "
" Waited over two hours in Palermo airport in a very long irrate queue when picking up the car. NOT ENOUGH STAFF ON THE DESKS! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by TORSTEN - 07 October 2019
" Auto Europe always fives me a lot of choices, and then I pick the most suitable quote for myself, on this occasion I did not get a 'Zero Excess' option which I normally prefer but I am still happy with Auto Europe, the best car hire website around as far as I am aware. "
" I had requested a Fiat, the form said Fiat 'or similar', I got a Skoda. It was a fairly new car, kept getting a message 'loss of tyre pressure detected' but on checking there was nothing wrong, must have been the sensors and Hertz staff said that this was normal with a new Skoda. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by DAVID - 07 October 2019
" The booking and Auto Europe process were excellent. The Hertz desk person could have been more helpful in dealing with what was a legitimate concern about not being able to check the car for damage - dark metallic green paint in very poor light conditions which had been badly cleaned and covered in water marks "
" The car was not properly cleaned and the washer water ran out after just a couple of uses. Arriving at 8.30 pm we were unable to properly check the vehicle over due to bad light in the car park; the rep at the Hertz counter was very sharp in her responses when we challenged this "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANDREW - 07 October 2019
" disgusting rip off "
" i accidentally booked for the wrong month. when i arrived at the counter the lady said the best deal was 400 euros (online booking was 84 euros). this is disgusting rip-off as she mistakenly thought I waas desparate for a car. No refund offered or partial refund. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by MADAN - 06 October 2019
" The overall charges were way above the expected charge. "
" The waiting time to get the car was 1 hour at the counter. Too long. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEPHEN - 05 October 2019
" I will hire Hertz via Auto Europe next year "
" This was this first car hire I have ever encountered with no stress or sales pressure "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JAMES - 04 October 2019
" Good value. Very happy - would search for Hertz again. "
" Good value, very happy. Would search for Hertz again. Only negative was a long wait in the office to pick up the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ERTAN - 04 October 2019
" the car given very small car I think I booked one size bigger and we were 3 people and the car uncomfortable "
" i left my own navigation in the car and noboby contact me about it, thiefs "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by IVOR PAUL - 03 October 2019
" Just ok "
" The vehicle was very dirty inside , lots of dust , had the clean it with wipes "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ROME, IT - Reviewed by STUART - 02 October 2019
" Auto Europe have been great, smooth transition to Hertz plus all emails with useful info recieved in good time. However association with Hertz and their poor service reduces your score sadly. "
" Pickup service was laughable. Badly signed ticket system on counter caused confusion and unnessecary queues. Unorganised car pick up system again badly sign posted on 7th floor of multi story car park. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by CHRISTOPHER - 01 October 2019
" Easier to do the whole thing direct. "
" Hertz will still charge you for hiring a car, so you might just as easily do it all through them "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TRIESTE, IT - Reviewed by JAMES - 01 October 2019
" Arrangements worked well "
" VERY difficult to locate the office having arrived at Trieste railway station. Vehicle had some minor scratches and was only 2/3 full with petrol (both of which were explained by staff). The windscreen had old Slovenian vignettes which obstructed the view for driving and were difficult to peel off. No explanation of controls on vehicle, accident advice, etc. All the information given was in a small leaflet written only in Italian. Similarly casual approach when we returned the vehicle, largely due I think to the fact that on both occasions we arrived shortly before the staff were about to disappear for lunch "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 4
PISA, IT - Reviewed by MARTIN - 01 October 2019
" Positive "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PAUL - 30 September 2019
" The Autu Euope part of the experience was good. "
" Check in was terrible. Some people were taking about an hour to get sorted. They even had people delivering pizza to them it was taking that long. This caused my wait to be about 1.5 hours. When it came to my turn it only took 10 minutes, so I dont know what was happening to the people before me. The car was very good, clean and nearly new, in fact we got a free upgrade and some good information from the counter staff about travel and sightseeing. Returning was also problematic as the Hertz system was down so it had to be done manually which took some time and we still haven't had a confirmation of the close out of the agreement. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MICHAEL - 29 September 2019
" We were disappointed with the first car we were given & feel like the staff were trying to get rid of a car that already had a lot of damage & would have been very expensive for the fuel & also difficult to drive on the mountain roads. It was changed without question but added considerable delay to us getting to our destination "
" When we arrived to collect the rental car we were told we had been allocated a bigger car. When we got to the car it was a large minibus type 7 seater which had major damage to it. It was far to big for our group. We did change to a smaller car . "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANTONIO - 27 September 2019
" AutoExpress's website was straightforward, I would recommend it. Hertz at Naples was a bad experience. "
" Waited 1 hour to pick up the car. The desk was understaffed, the staff were slow and more interested in checking their mobiles. The waiting space was hot and crowded. The state of the car was disgraceful. Not a single panel was unscratched or dented, so it took a long time to check out before driving away. Hertz tried to sell us insurance that was already included and paid for. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by MICHAEL - 27 September 2019
" The process for booking a car reasonable clear and comprehensive "
" Reasonable waiting time, directions to the car pickup clear. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPOLETO, IT - Reviewed by DANIELA - 27 September 2019
" Very bad experience. We will not use herts in Terni ever again "
" The owners of the Spoleto and Terni branches acted like con men. Wanted to charge £71 extra for delivering the car in Terni while the Spoleto hirersaid that there was no extra charge. The car hirer in Twrni was rude and dismissive. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
MILAN, IT - Reviewed by BEN - 26 September 2019
" I wanted to change my pick up time and drop off time to only find out I had to cancel the whole booking and make a new one. But then on arrival to pick the car up, there was no organisation of where or when cars where going to be available. Terrible service, and the women behind the desk for hertz at the airport are incredibly rude "
" We didn't receive a car for 2.5 hours after our arranged pick up time. We were given the wrong car, when they had the car I asked for in the garage. A nice lady called Lara who worked in the garage kindly swapped our vehicle. (the only nice part of this experience) The car was in terrible shape from the previous customers, the oil light came on mid way through our trip and we spent 3 hours waiting for a tow truck, to then be told there was nothing they could do about it. After numerous phone calls, we got the car back to the airport. Awful experience and will never book with auto Europe or hertz again without a significant refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by LESLEY - 25 September 2019
" Quick & efficient "
" Quick & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PERRY - 25 September 2019
" I would go so far as to activly advise my friends not to use Hertz! "
" We chose Hertz because of their Name and we wanted a professional service. We were let down badly. We had to wait over an hour and a half to be served at their desk. The hand over of the car was appalling. They lost our vehicle and it took half an hour to find it. There was only one young girl booking in all the cars on return. Hertz, never again!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PISA, IT - Reviewed by JOHN - 24 September 2019
" Please send me a full breakdown of the charges for my hire - I was in a hurry when I dropped off my hire car and am unclear what I have been charged for .... thankyou ! "
" Please send me a full breakdown of the charges for my hire - I was in a hurry when I dropped off my hire car and am unclear what I have been charged for .... thankyou ! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PISA, IT - Reviewed by JUDITH - 24 September 2019
" Always happy to use Hertz "
" Easy booking easy collect and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PETER - 24 September 2019
" I have used Auto-Europe many times and their processes seem very good. Although do not necessarily believe the ratings and read reviews from multiple websites to get a true impression of a hire company "
" Pick-up at Naples airport was very slow- over an hour. Even the courtesy vans to the car hire location took a very long time. Hertz seem to take too many bookings and do not have enough cars to service their customers' requirements. Our car had multiple scrapes and scratches which took time to verify with the paperwork - but this is Italy and roads are so narrow that scrapes are commonplace. However, it felt very amateurish in terms of the process. Amazingly though the staff were friendly and courteous despite the delays. Other companies did not have long queues so it is possible to get it right. Also the Hertz counter is shared with Thrifty and Dollar - all customers effectively in one queue, although there were many more Thrifty customers. This meant as a Hertz customer I was disadvantaged. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by RICHARD - 24 September 2019
" See 3 above "
" The collection was some way from the terminal building in Pisa which was difficult at my age. The staff at collection were fine, but the vehicle had some existing damage which was reported to me and then I was later emailed by Hertz. I was disappointed to be asked for extra money for my wife to drive as I am a Hertz Gold card member and I understood the extra driver was free to members. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by JOHN - 23 September 2019
" fine "
" At Rome Fiumicino airport the rental car parking was an immense distance from the arrivals/departure terminals. One inside the multistorey rental car park zone, the Hertz staff were totally uninterested in helping. On return the rental car, directions tio the Hertz area were almost non-existent. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHRIS - 23 September 2019
" Car had many bodywork damages on virtually every panel. "
" Car had many bodywork damages on collection. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by EVERARD - 22 September 2019
" Positive "
" Very rapid both at desk and car pick up and return. Car was what had requested. A1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by ANDERS - 22 September 2019
" N/A "
" Car had no windscreen washer liquid. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by JOSEPH - 22 September 2019
" Totally different experience from the one we had earlier this year with a different hire company. From start to finish the process was smooth. 10 out of 10 "
" No hard sell on extra insurance, brand new car, quick pick up/drop-off, what more can you ask for??? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CHRIS - 20 September 2019
" we will see when issue is resolved "
" currently working through an issue - reference 06999509 hope it is dealt with in a positive way thanks c hayes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JUDE - 20 September 2019
" I booked online, not very clear about what extras were or what the insurance really covered. Also why not book a second driver online, and for a lot less.... often the second driver doubles the cost of the rental. "
" The counter staff were very good, the staff when we returned the car were very good. The HUGE problem was the almost 3 hour wait to pick up the keys. This wait could have been even longer if I hadn't seen the man in front of me with a ticket. Because of the vast number of people no signs saying you had to have a ticket were visible. It would have been quite easy to wait in the queue, only to reach the counter without a ticket. However, as I said, even with a ticket the wait was nearly 3 hours. Personally I feel this is not anyway near good enough. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by OLEG - 20 September 2019
" Previous bookings through Auto Europe (including a recent Herz car in Israel) went smoothly. It would be nice to know that in Palermo airport the Herz counter is shared with several other companies, which are usually cheaper than Herz. "
" Two hours wait in the airport to get to a counter. Not even a hint of apology for the wait. Counter staff is slow and inefficient. Further delayed when getting the key in the parking space, staff there again is slow and inefficient. Not being able to explain that the car had a peculiar "automatic" gearbox, which had also a "manual" mode, where gears need to be shifter manually. The car was struggling most of the time to keep up with the average speed of the motorways traffic , clearly needed more power and more gears. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
PISA, IT - Reviewed by COLIN - 20 September 2019
" I would definitely use Auto Europe again "
" Everything went smoothly and the online check in really speeded up the process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by COLIN - 18 September 2019
" see 3 "
" Overall a good experience but always dread drop off as staff tried to get me to pay for small damage to tyre. We looked over the car with a fine tooth comb before taking it as we always do and identified a couple of scuffs on the wheels which were only cosmetic but didn't notice a small damage area to the tyre wall close to the wheel scuff. I was confident that we hadn't even been near a kerb so any damage was here before taking possession. I am pleased to confirm that the senior person accepted this and we went on our way. Overall I feel Hertz are professional organisation and whilst not always the cheapest represent very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENOA, IT - Reviewed by PETER - 18 September 2019
" Good price, plenty of choice, website easy to use "
" 1) Difficulty locating car using instructions from Hertz Desk 2) Car clearly damaged at pick up but took 15 minutes to find a Hertz agent to check and record issues 3) Car was not model ordered 4) Car clean inside and no mechanical or electrical problems "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ROME, IT - Reviewed by NICHOLAS - 18 September 2019
" It was good "
" At pick up they told me the car I rented was unavailable and that they would upgrade me, when I arrived at the car it was not an upgrade but a down grade. I had to go back to the counter and argue to receive the proper car. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by JOHN DANIEL - 17 September 2019
" The comprehensive insurance you sell when booking does not give you comprehensive insurance, as you have to claim it off auto europe after the rental company takes it off you - it should be a direct relationship with the rental company otherwise it isn't worth having - I take this as misselling on your part. "
" we waited for 2.5 hours at the airport with a two year old just to collect the keys. The car had bodywork damage, the doors sensors didn't work properly, we had an engine additive warning come up after a few days, on our second to last day there was a fault with the tyre pressure sensor. This was on a car with only 9k km on the clock. On return the rental area was chaotic with no places available to park the car. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by DAVID - 17 September 2019
" It wasn't as expected I've raised a complaint and no reply Overall you fail "
" Thought I'd booked with hertz Joined as a gold member Said added additional driver free Went to hertz counter Told not valid Not hertz Email hertz car hertz people employed and wearing hertz uniform paperwork hertz and yet not hertz ? So I paid another 98€ And offered excessive insurance charges plus other add ons Not at all what I expected don't think you value your gold line customers at all Was rubbish in fact a dirty damaged jeep uninterested staff unfriendly too "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by ANTHONY - 17 September 2019
" Hertz insisted main driver had to have two credit cards. Unfortunately he only had one. Would not hire us the car. I had two credit cards , tried to phone office to change name on booking at 7.30pm but was closed although it should have been open. I need a refund. "
" I would like a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ARTHUR - 16 September 2019
" Well displayed site with all relevant information. Excellent rates! Will definitely use in the future. "
" Could not have been more pleased with the whole process. excellent customer service. Brand new vehicle. Will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by ILIAS - 15 September 2019
" reasonable "
" very lengthy delay to collect the car. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ISTVAN - 15 September 2019
" - "
" I had to wait more than 2 hours at the pick up point even if i had 11 custumer at befor me and 4 staff was "working"! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by JOHN - 15 September 2019
" Excellent service along with excellent pricing, would highly recommend "
" Very good very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTHONY - 14 September 2019
" Auto Europe fine. Hertz staff fine. Lack of a spare wheel not at all fine (I believe this may be standard practice for car hire firms but it places customers at unnecessary risk). "
" Car provided was missing on windscreen wiper blade, and had no spare wheel. This became a problem when we had a flat tyre on a Sunday. We had no way of changing the wheel so had to call Breakdown Assistance. The car was then driven onto the lorry and as a consequence we have to pay for a new tyre. The staff at Hertz were fine and provided a replacement car immediately. But through no fault of our own we are having to pay for something which we could have fixed in an hour or two had there been a spare wheel. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by NEIL - 14 September 2019
" No problem with auto Europe the whole hertz experience has put me off hiring a car "
" The car had 12 lots of impact damage wheel trim missing and was embarrassing to drive.the lady at desk was aggressive and tried to sell us insurance we already had "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by SABATINO - 12 September 2019
" Read above "
" At pick up i had to wait for over two hours to be serviced. Not a great experience considering the hot weather and poor air conditioning flow in the waiting area. It was a total mess. At drop off i had a bad experience with Davide. He was rude and aggressive and yelled at me in front of other customers. His customer service skills are horrible "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by CHRISTOPHER - 11 September 2019
" would use again, top hire company "
" Staff at Bolgna airport were excellent. they were able to give me a better sized car than the one i had ordered. the car itself had a few scratches and dents but thats all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by SHANE - 10 September 2019
" I did call Auto Europe while waiting for the car and they said all they coud do was send me a complaint form. "
" I will be making a separate complaint but a two hour wait for a pre-booked pre-paid car is unacceptable, with nobody to talk to - Hertz stuff just shrigged their shoulders and said it is like this every day. I asked if I couold have my money back and use one of the more efficient and better staffed companies but this was refused. The car key had a battery issue and I could not startg thne car on my final morning because it said the key was not present evenetually it managed to start with a key warning for the whole trip - consequently I did not fill up with petrol as I worried it would not start again and was told I would be penalised - all she would say was 'it is a new car so there should not be a problem' "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by CATHERINE - 10 September 2019
" Great service, super fast check in. Exactly how renting a car should be "
" This was undoubtedly the BEST car hire experience we have had. From the great signposting from the terminal, to the uber fast check in to the car waiting. Drop off was just as speedy, to be honest - an absolute credit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by IAN - 10 September 2019
" Very easy to book Good choice of cars Reasonable value for money "
" Very nice staff. No hard sales. Very efficient. Only negative was that it was a bit hard to find the office at Verona rail station. Needed better / more helpful directions "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by LALA - 10 September 2019
" Overall good experience. Would use it again. "
" Service was very quick, the car was new and in a good condition. Staff are friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DANIEL - 10 September 2019
" Would use again "
" Nice car and nice people to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KELLY - 09 September 2019
" Highly recommend "
" Really friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUCY - 09 September 2019
" I have been worried about car hire after looking at various reviews . After using Auto Europe I'm planning to use them in the future "
" Smooth service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ROY - 09 September 2019
" I have dealt with Autoeurope for many years now and only on one occasion had cause to claim refundable excess and this was done smoothly. Always good value for money and I have always been satisfied with the service provided. "
" There is always a wait due to the number of people collecting hire cars. No matter what insurance I book with Autoeurope they ALWAYS try to get me to pay for more cover,by trying to convince me it is not enough cover. The person dealing with me got me to initial 3 places on the rental record to say I accepted the coverage and additional charges which was 21 Euros and another for 48 Euros plus location service charge. of 18% . So you can see how we get confused about these extra charges when we have booked all the cover we need with Autoeurope when booking the car. Hertz should have all the information regarding what Insurance cover I have and not require me to pay for more. This needs sorting out. I am still not sure if this is on top of the cover I agreed with you so I am hoping it was all included. Perhaps you could clearly state on the voucher that no further cover is required for them to see. No one checked the condition of the car on collection with me but later sent me an email re the condition of the car, which by then I was on the motorway . The car was not as clean as I expected, but not dirty enough to refuse to take it. The Lancia was a good car but under powered.Also the air conditioning was not very good. On returning the car I got a member of staff to confirm the petrol tank was full and I had returned the car in the same condition as I received it,and got them to sign my hand written note to this effect. I know people have had money taken from their credit cards after returning home and it is too late to do anything about it. Customers should have something in writing when returning cars to avoid this situation. Over all Hertz were fine to deal with and good value for money. I do feel the level of car when booking should include an engine power,like 1.2cc for example as well as 4 door and air conditioning etc. So hopefully I should not have any money deducted from my credit card as the car was returned in the same condition I received it. I hope you find my feed back useful and look forward to dealing with Autoeurope again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ANCONA, IT - Reviewed by STEPHEN - 09 September 2019
" The airport staff were superb "
" The staff at the counter were friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JULIAN - 09 September 2019
" All good Thanks "
" All good Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HELEN - 07 September 2019
" Very satisfied, excellent value. "
" Very efficient service and vehicle as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by STEPHEN - 07 September 2019
" Easy to bok with AutoEurope. Straight forward and competitive. My go-to website for car hire anywhere in Europe. "
" Herz at Pescara Airport give excellent service, good cars and are always willing to help. I always try to use them as a first choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PHILIP - 06 September 2019
" All very easy "
" Mostly excellent - map should be included for drop off point. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARI, IT - Reviewed by RICHARD - 06 September 2019
" Super service - would definitely use again "
" Super easy to use service. No hidden costs. Great staff - would most definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GERARD - 06 September 2019
" There were 9 of us travelling and we hired 3 x cars. All booked through Auto Europe. I had recommended auto Europe to others as I had used the service before. One of the cars was booked with Europcar. When we got there they told us the booking had been cancelled and they didn't have a car for us. We spoke to someone in the US office of Europe car. They told us they weren't prepared to help. We then spoke with someone in the UK. They tried to find the problem but were unable to determine if the issue was Auto Europes or Europcars. Again, no one took responsibility and as we had booked through Auto Europe, I would have expected you to come up with a solution. As it was we had to proceed without a car and hire a car directly from another rental care company later in the trip. "
" There were 9 of us travelling and we hired 3 x cars. All booked through Auto Europe. One of the cars had a faulty tyre. It had been previously punctured and repaired with a plug. The tyre slowly deflated. There were numerous phone calls with Hertz, we travelled to a Hertz office and we had road side assistance visit. Every person we spoke to told us something different. No one took responsibility for the problem. It took us ages to get it sorted. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 7
VENICE, IT - Reviewed by FRANCIS - 06 September 2019
" Firstly, my booking was not fully transferred to Hertz prior to arrival meaning that I had to complete many details that had already been submitted to you and which you ought to have shared with Hertz. Booking out took 25 minutes (no queue) which was unnaccepable.Hertz required 2 seperate credit card guarantees whcih was not pre-warned to me by our contract so I was lucky to be carrying two or else I would have had further problems! Why 2 cards? My Gold Plus rewards member status also meant nothing because I had booked through Auto Europe, which was upsetting. The vehicle had damage to practically every surface so looked appalling and I was embarassed to drive it. Some damage had not been recorded properly leaving the opportunity for it to be pinned on me, so we had to wait further whilst the vehicle was -re-inspected by Hertz before departure.Once we had the keys we had to wait 10 further minutes for the vehicle to become un-blocked from its parking space so that we could drive it. The car was not properly prepared and had no screen wash fluid. "
" Firstly, my booking was not fully transferred to Hertz prior to arrival meaning that I had to complete many details that had already been submitted to you and which you ought to have shared with Hertz. Booking out took 20 minutes (no queue) which was unnaccepable.Hertz required 2 seperate credit card guarantees whcih was not prewarned to me by our contract so I was lucky to be carrying two or else I would have had further problems! Why 2 cards? The vehicle had damage to practically every surface so looked appalling and I was embarassed to drive it. Some damage had not been recorded properly leaving the opportunity for it to be pinned on me, so we had to wait further whilst the vehicle was -re-inspected by Hertz before departure.Once we had the keys we had to wait 10 further minutes for the vehicle to become un-blocked from its parking space so that we could drive it. The car was not properly prepared and had no screen wash fluid. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
MILAN, IT - Reviewed by ANDREA - 06 September 2019
" Good value option when renting a car. Have used Autoeurope for both family holidays in Australia and Italy. "
" Good new car though could have been cleaner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by SERGIO - 06 September 2019
" Long wait at counter 1.5 Hour wait before being served due to amount of people. Nice polite staff though Car was very dirty at collection and with several marks and dents which were all marked down eventually drop off was speedy The car was very new and an excellent drive "
" Long wait at counter 1.5 Hour wait before being served. Nice polite staff though Car was very dirty at collection and with several marks and dents which were all marked down eventually "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by FABIO - 05 September 2019
" Great experience great car "
" Great customer service!! Well done Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RANIA - 05 September 2019
" As above. "
" For some reason, Hertz were not willing to accept our Auto Europe booking and instigated a new one. We then had to pay a lot more money to cover the insurance excess, which we believed was inclded in the AE quote. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by JAMES - 04 September 2019
" Satisfactory bus link from airport; polite and efficient administration; little delay; vehicle clean and in excellent condition; (damage check could have been a little more formal). Vehicle performance excellent throughout rental period; returns procedure again polite and efficient (though again damage check could have been more formal). An excellent experience that helped enhance our visit to Tuscany. "
" Satisfactory bus link from airport; polite and efficient administration; little delay; vehicle clean and in excellent condition; (damage check could have been a little more formal). Vehicle performance excellent throughout rental period; returns procedure again polite and efficient (though again damage check could have been more formal). An excellent experience that helped enhance our visit to Tuscany. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MARTIN - 04 September 2019
" Great value for money. "
" Great experience, made things really quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by CHRISTOPHE - 04 September 2019
" I have rented few times via autoeurope, the only thing I would recommend is that you should indicate how to reach the rental office on the voucher. It changes a lot according to the airport you arrive. Sometimes in the building, sometimes in a different office, sometimes walking distance, sometimes via a shuttle... etc "
" Quite efficient, queue system at check in. Enough staff for check out. Car in excellent condition. Very happy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MATTHEW - 03 September 2019
" Easy and straight forward with the booking. "
" When picking up the vehicle I was surprised that the excess was as high as it was, and the cost to waiver it was not proportionate to the cost of the rental itself. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by AJIT - 03 September 2019
" The chat given by counter staff to get extra insurance was intimidating and the price quoted was ten times more than when booking the car "
" Had to que for TWO hours before I got to the counter staff. The fact that only two if the 4 terminals available were staffed and then took half an hour to go through the paper work.... Dropping the car was equally bad....took me 30-40 mins to get to Hertz once in the Airport "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by GRAHAM - 03 September 2019
" Two adults and three children hanging around at Catania airport for 3 hours in total to rent a car. Terrible. "
" 3 hour wait to rent a car at Catania airport. Unbelievable. When we got to car park they didn't have our car. And the email showing the damage to the car on rental was for a different car. Nobody to check the car in when we returned the car. Unsatisfactory. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by JONATHAN - 03 September 2019
" Easy to use, competitive pricing "
" Excellent prompt service by efficient and friendly staff at Hertz Ancona. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by RONAN - 02 September 2019
" EASY "
" Hassell-free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 01 September 2019
" Great off not backed up by Hertz "
" Still no Final invoice received Requested vehicle not available and alternative offered was unsuitable necessitating an upgrade which I had to pay for but have not received an invoice for "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by EDWARD - 01 September 2019
" The staff did their best and were friendly. I was very impressed that we were not subjected to the usual pressure of buying their extra very expensive insurance. We had covered ourselves with a separate company at £25 and they were very happy with that "
" It took us ages to collect the car. The queue was huge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PETER - 01 September 2019
" Good "
" Better than previous "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by JAYNE - 31 August 2019
" It was a good experience. Was satisfied with the way they dealt with us and explained the situation. Just annoyed that more money has left my credit card then on receipt when there was no damage to car and we returned the car with a full tank. "
" Seem to have been charged more than was agreed at the counter. Need to contact Hertz as unsure this is the correct amount "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RAY - 30 August 2019
" Picking a car up in Italy is a frustratingly slow experience. "
" Car was in poor condition and not the vehicle we had booked. Some features in the car did not function. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TURIN, IT - Reviewed by SIMON - 30 August 2019
" Very easy pick-up and drop-off and car in great condition. "
" Faultless experience. If I had to be picky then one of the cords holding up the boot cover was broken but otherwise the car was in perfect condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JOSHUA - 30 August 2019
" Overall really good. Picking up was very easy "
" Smooth picking it up. Wasnt very clear about dropping off. We dropped off at terminal 2 and then had to get the bus to terminal 2 when there was a drop off at terminal 2. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHARLES - 29 August 2019
" As above "
" Excellent experience. Very comfortable car, even on some of Tuscany's more bumpy roads. Met all of our needs for transport during a memorable family visit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 28 August 2019
" Feel that the price we paid was not reflected in the condition of the car we received. "
" The queue at the airport was very long.It took 3/4 hour from picking a ticket from the machine at check in before we were served. The car exterior condition was poor. There seemed to be hail storm dents all over the boot,bonnet and roof and other scratches on the sills . "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PISA, IT - Reviewed by PAULLAM - 28 August 2019
" Good prices and highly recommended. "
" Excellent service by Hertz. When we arrived at the collection counter there was no waiting took around 10minutes to do the paper work. Went to the car collection point and the car we booked was cleaned and all ready to drive away. No waiting and nothing to check on the car as it was almost brand new. Excellent service and quick drop off too. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SHAWN - 28 August 2019
" I use Auto Europe every summer for my holiday rentals - it would be nice if there was a loyalty program/bonuses (free upgrades) for regular customers like myself "
" Alessandro at drop-off was very helpful and professional. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by DEMETRIO - 27 August 2019
" Very satisfied with the service "
" Very satisfied with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by GEORGE - 27 August 2019
" Good service. No problems collecting or returning. "
" Excellent service only niggle is I thought Fiat 500X would at least had parking sensors. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GIUSEPPINA - 27 August 2019
" As my flight on the 19th of August was cancelled I called few times the Customer care speaking to different people. I just wanted them to amend the voucher starting from the 20th of August as Hertz confirmed that they will keep the car for me but the voucher needed to be amended. I have spoken to few people such Adrian, Edoardo and Cristina (she was not very nice, more training is needed) but none of them was able/willing to change the voucher so I have to make a new booking. "
" We did not use the car at the end as Auto-Europe was not able to change the voucher starting the booking from the 20th of August. But my experience with Hertz over the phone was very good. All the people I have spoken to were very nice and professional "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PATRICK - 27 August 2019
" As above the car chosen was there so we were downgraded to a smaller car. "
" The size car booked was not available upon arrival. We specifically chose the car for passenger and luggage space therfore we had to squeeze into a smaller car. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by CHRIS - 26 August 2019
" easy and straight dorward booking and great price "
" great customer service. greated with a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BALAZS - 23 August 2019
" Always check the car from the outside (dents and scratches) at the time of pick up! I found a few which was not listed! "
" Great experience!! They gave me an Audi A4 Avant TDI Automatic car which was much better then I expected!! (standard class) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SARAH - 22 August 2019
" I spent time from my holiday and petrol driving to Hertz. The customer service member of staff was extremely helpful in Rende. I would expect some compensation for the inconvenience this has caused me. "
" After one day a fault with the drivers window occurred which meant it was not safe to leave car as window was not closing properly. I had to contact Hertz in Rende and then had to take car to the garage and wait for it to be repaired. After one week the same fault occurred and I had to take it to Hertz in Rende where I was given an alternative car. I was in holiday and needed to spend two half days to get the car repaired and changed. I am extremely disappointed with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by CLAIRE - 21 August 2019
" having just checked my credit card bill my quote of £86 ended with a bill of £270! not sure why "
" rude staff and overcharged "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by TONY - 19 August 2019
" good "
" it was overall good and done quickly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 18 August 2019
" See 4 "
" I chose Hertz because comments on TripAdvisor suggested I would have fewer irritations from Hertz despite being slightly more expensive. In fact it was the same with an offer of a marginal upgrade at a substantial extra cost and gentle pressure to pay for exorbitantly priced excess insurance despite having my own. At drop off I would prefer that the car was checked in my presence so that I could be assured that the car was unmarked during my rental. Instead the keys were returned and I was told I could go if I had no issues to report. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by SEAN - 16 August 2019
" Easy to book with auto Europe, but not sure I would use Hertz again. "
" Awful experience at Venice picking the car up. Was nearly a 2 hour wait. The 4 staff were dealing with 3 different car hire companies. There was a gold card check-in with no queues, and two staff. Don't use unless you are a gold cardmember. We couldn't refill the petrol at Venice, so had to return it with one third of the tank and were charged £100 for filling it. Extortionate! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by MARK - 15 August 2019
" Experience with booking the vehicle was very easy and great experience. "
" Took 3 hrs to sort the hire car. Initially the kiosk told us to go straight to the parking as we already had a booking. Very hard to find then told to go back to terminal kiosk. Waited an hour to be served - operating a ticket service. Eventually got to the car which had lots of damage they hadn't recorded. Waited 40 mins whilst they photographed and recorded it. When I pulled the car forward to put luggage in boot found panels in boot missing with wires hanging out etc. They then agreed to change vehicle which meant redoing all the paperwork. I had 5 disabled and 4 over 80 who had to wait with us in the heat without any apologies or sympathy. On return was made to park the minibus in a a very small confined space with no assistance. Overall extremely poor service. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ROME, IT - Reviewed by ATTILIO - 15 August 2019
" I use Auto Europe very often, their policies are clear and the value for money outstanding, in this case let down by the end supplier "
" On arrival we had to wait over an hour to be served at the counter, with up to 7 people behind it looking after no more than two customer at the time, the car we had booked was not available and we were offered either a downgrade, an unsuitable vehicle or a more expensive one. The car we finally chose was more expensive, old, not well presented and the AD Blue tank empty. Altogether a very poor effort "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by FERNANDO - 14 August 2019
" I like using auto Europe, they always provide me with the best possible price. "
" They gave me a car which was not fit for purpose, plastic trims kept flying off when driving and then I discovered the main lights did not work and I got stopped by the police. it took 3 days for Hertz to get me another car. not good. I would like to receive some money back please "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by DISMA EUGENIO - 13 August 2019
" I enjoyed very much. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEORGE - 12 August 2019
" very good experience, good car, good value "
" good car, good quality car seat and size etc all in line with online description "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by KEITH - 11 August 2019
" Pick up and drop off was fine but the car could be in a better condition. "
" Very good but was disappointed with the condition of the car as the part of the bottom of the car was separated and we had to fix it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by ALEXANDER - 11 August 2019
" good with auto europe but I won't book with Hertz again. "
" checked in online and still had to wait 30mins to get everything sorted. Car was old (75k km) and had lot of damage (front bumper so heavily damaged that park distance control didn't work). I asked for another car but that was the only one in my category. Asked for a free upgrade but was offered downgrade with a discount. Staff was unfriendly and not cooperative. Acknowledged the car is damaged and quite old but would offer me another one (similar or better) "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by DUNCAN - 11 August 2019
" Quite good but final hire prices are not clear at the point of booking the car "
" Too many added extras at collection of vehicle. This pushed the price up by about £100 on the amount I'd expected to pay "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by SANDRA - 10 August 2019
" As above "
" Effortless procedure with friendly staff makes the process of renting a car a pleasure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by TINA - 09 August 2019
" easy to use "
" Good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by AUSTIN - 08 August 2019
" Just don't use anything that has a connection with Hertz they will RIP you off "
" They lie and have charged me for damage to the car that was all ready on the car and is marked on my copy of the damage report "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BARI, IT - Reviewed by AYAL - 07 August 2019
" Good experience overall "
" Great experience. Nice car and good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BIPIN - 06 August 2019
" good "
" quick and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DAVID - 02 August 2019
" Auto europe I would certainly recommend "
" We had booked a large estate car with a large boot, 9 months prior to our trip to ensure we got something large. We were travelling with our two small daughters and lots of luggage and we had an onward journey with more things from a different location. When we arrived we were told we had been upgraded and were given keys to a car with a boot space much smaller and so returned to the desk to query why. We were then told that we had been upgraded based on the fact that the only station wagon they had had been returned earlier with a damaged wing mirror and so we couldnt have a larger boot space car. We ended up trying to fit our luggage in to no avail, and then returning to the desk again whereby we were asked if we could "fold some seats down" to fit the luggage in, despite it being incredibly apparent that we had two small children with their individual car seats. This problem cost us two full hours of our holiday with two small children having to wait around in the heat whilst they tried to resolve the issue for us. In the end, 5 members o staff managed to remove he top and bottom parts of the boot space to try and help us for our luggage in, which we eventually did. I would never, EVER deal with Hertz again, their service (excluding the drop off) was inept and unprofessional in the extreme. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by PHILIP - 01 August 2019
" read above i have been hiring cars in italy on average 5 or 6 times a year for several years now, look at my past file and never have i been treated like this,disgusting "
" i was charged with a scratch that i tried to tell someone when i collected the car but he said it wasnt anything to worry about , so then i had to sign to pay 156 euros, then when i returned to england they sent me an email with 328 euros on charge what is going on i have receip with 156???? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by KAREN - 29 July 2019
" Excellent service "
" Very helpful and friendly staff in Bergamo airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ANDREW - 27 July 2019
" Decent booking portal & clear pricing/comparatives. "
" When back booking a F2F contract it is always useful if hire co provides details of nearest filling station to return point, that was not done. Good quality vehicle at decent price. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LEONARD - 25 July 2019
" I feel it would be appropriate to warn other customers of Hertz in Cagliari with regard to their policy regarding late flight arrival compared to that of other car rental companies I have already submitted a complained to autoeurope "
" RE -- Auto Europe Voucher UK 4887784-1 Hertz Reservation J07415970B7 I booked Hertz car hire through autoeurope at Cagliari Airport for pick up on 14th July . Flight information was provided as requested and clearly shown on voucher. Unfortunately the flight was delayed and didn't arrive until 12:30am. I fully appreciate that office hours at Hertz were clearly stated as up to midnight. However I was very surprised (and disappointed) to find the hertz office closed. It was noticeable that many of the other car hire companies (less "reputable" and often much cheaper) had stayed open after office hours due to the late arrival of the flight. The result was that myself and four passengers were stranded at 1am in the morning at Cagliari Airport miles from our destination. I feel it would be appropriate to warn other customers of Hertz in Cagliari with regard to their policy regarding late flight arrival compared to that of other car rental companies "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JAMES - 24 July 2019
" As above "
" The check in prior to arriving at the airport was very helpful. Didn't have to wait too long to collect the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NICHOLAS - 20 July 2019
" . "
" Quick, easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TINA - 18 July 2019
" Booking was easy. if only Hertz were able to provide any customer service or agree with what was included on my voucher (your office was closed at the time so I could not even ring you). Please help me get some redress on the extra charegs that I believe were made up by the Hertz agent. "
" Please can someone contact me with regard to the rude service and huge amount of extra charges that I was informed I had no choice but to take. I booked a Ford Grand C Max which clearly states that it was for 5 people with 2 larges cases and 2 small. There were 4 of us with this amount of luggage and I was rudely told I had booked too small a car and would only get a 'free upgrade' if I paid the extra insurance that was not covered in my hire. I was given a Renault Scenic and can not discern the difference between that and a Ford C Max but was forced to take out extra insurance and an airport tax of at least €70 that my booking and voucher clearly stated was included. If I did not take the extra insurance I was told that a few thousand euros would be stopped against my card, despite my inclusions clearly showing that I had only to have €200 deposit taken. This was ignored and when I queried it was told I was a difficult customer who did not speak Italian! I felt threatened into my 'upgrade' and very large extra payment and would like some redress for the stress this gave my travellers and I, alongw ith a refund of the extra airport tax that 'wasn't included' despite my voucher stating it was. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by LEHEL - 17 July 2019
" very bad service at pick up dirty car with multiple injuries hidden extra costs in contract very unfair and unpleasant "
" very bad service at pick up dirty car with multiple injuries hidden extra costs in contract very unfair and unpleasant "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 3
LUCCA, IT - Reviewed by LOUISE - 16 July 2019
" Booking all went smoothly so happy with service "
" All good, got a free upgrade one fault was car was dirty when collected but soon got even dirtier so no real issue "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by DARRAN - 16 July 2019
" Good service "
" Good service. Good car although boot space was probably not as good as I was expecting but happy otherwise. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MARK - 15 July 2019
" Hassle free process "
" Quick pick up if Hertz Gold member "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MICHAEL - 12 July 2019
" i was happy about everything except the cost of the comprehensive insurance. More than 300 euros for nine days in a Fiat Panda is FAR too much. "
" Efficient counter attention. Polite staff. All my questions answered. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALAN - 12 July 2019
" 1 "
" Had To wait for 45 mins to be seen to, and the car had not been clean, would not use hertz ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PALERMO, IT - Reviewed by KEVIN - 11 July 2019
" Please see above. "
" The Fiat 500 supplied by Hertz was virtually brand-new. But driving in Sicily is terrifying, especially so with a pristine vehicle on an island where every single other car seems to have some form of damage. We survived the onslaught until the very last day of our holiday, when a driver came round a bend on the wrong side of the road, necessitating a swerve to avoid him - and resulting in a paint chip to the front bumper and a kerbed alloy wheel. I'm well familiar with all of the online horror stories about car rental companies charging a fortune for minor damage - but the extra cost invoiced was just 130 Euro - pretty much the real, actual cost of those types of repair. Very relieved at how reasonable they were, and happy that we booked through yourselves with a major international rental company. 100% all round, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by RICHARD - 09 July 2019
" Auto Europe was a simple booking process We knew what we wanted and they provided that. Exchange of information was easy and the whole process ran smoothly. "
" The car rental through Hertz in Olbia was one of the best we have experienced. Quick,professional service,upgrade of car on arrival,very comfortable car,easy of both pick up and drop off on site. EXCELLENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KATRINA - 09 July 2019
" I'm not sure yet, your booking process was great, but there will be insurance issues to sort out once Hertz assesses the cost of the damage, and I have an extra layer of insurance purchased through you, so I guess I'll wait and see how that works out. Right now I'm pretty worried - so much irregular stuff already happened on the day of the accident, I'm quite worried Hertz will try to screw me and all my insurance won't protect me, including the policy I have through you. But I'm trying to be optimistic. Time will tell, I guess! "
" Tried to get me to sign an initial condition report without letting me examine the vehicle; the vehicle in fact had undocumented damage. Then on my way to the airport to return the car I crashed it, damaging two panels near front wheel. Probably drivable but dash board was showing mysterious error messages so I called roadside assistance just to be safe. After 26 phone calls with Hertz and their proxies a tow truck came and took the vehicle - no paperwork or anything - and left me behind with all my bags 90km from my destination. I missed my flight while all this was happening. Had to make my own way to Rome (because the roadside assistance company weren't clear on whether Hertz would reimburse me for a cab, and Hertz were not answering their phone or emails) and pay for a hotel and a new flight. I'd call this a debacle verging on a fiasco, no? "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by GAVIN - 09 July 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by STEFAN - 08 July 2019
" Good tool to find the cheapest car, but not always the cheapest is the best choice! "
" When i booked the car i asked for a sat nav. The sat nav was given to me at the airport in ancona. Turned out the device was not working . When i returned the car at the end of our holiday ,i told the lady that the sat nav is not working but she still wanted to charge me 100€ for it,because apparently i have used it. How can i use something that does not work? And the lady at the counter still charged me 48€ because i had it! What is this? I paid 105 € for the car for 5 days and i had to pay 100€ for the sat nav ??? This is ridiculous! The lady at the counter never told me that i have to pay 100€ for the device when i got the car! I only found out when i dropped the fiat to the airport. Will never use this company again in my life! By the way i speak fluent italian and english so there was absolutely no language barrier between us! "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ENRICO - 02 July 2019
" Auto Europe fantastic, but Hertz need to improve counter service . "
" Had a long wait to get the car over 1 and half hours Which gets very frustrating. only one girl serving at counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TUN ZAN - 25 June 2019
" if not for the waiting at peak And drop off it was a fairly pleasurable experience. "
" there was a long line up in the check-in and we have to wait over an hour to get to the counter staff. There was also a waiting period and drop off as there were not enough people manning the drop off. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LUCCA, IT - Reviewed by MAUREEN - 12 June 2019
" Car performed well and was make and model expected "
" Staff member helpful even though computer was not accessing our reservation details at the depot. Offered coffee while we waited "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARI, IT - Reviewed by PHILIP - 07 June 2019
" On the whole a smooth operation "
" The car was the one that we ordered but it had more damage on the body than we were told about when we picked it up. I took photos and this was ok when I dropped it off. The most annoying thing was the cost of the childs carseat which was £143 which I find very expensive as the cost of the car was only £330 per week , £50 for the week would have been a fairer cost. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by JAMES - 07 June 2019
" As above "
" Child booster seats were almost 50% again as much as the cost of the car hire. This is ridiculously expensive. Almost as much as buying new ones. If this was more reasonable then we would have been quite satisfied "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by STEPHEN - 06 June 2019
" I would like to see your response to the above comments "
" I hadn't realised my photo card driving licence had expired. When I asked about changing the driver's name to my wife's, as she had decided to drive instead, they refused and said we had to do a new booking, costing €632! Online the price was £88. When I told them I would do it online they refused to release the car until the following morning. They could see I had just landed with my wife and 3 young children aged between 1 and 6, it was 11pm at night, so they thought they would take advantage of a vulnerable family/situation. So I could only have a car there and then for the €632 price. I refused, got a lift, booked another car online and returned and picked it up the next day, with my wife driving instead. Con artists. I will be making a formal complaint and writing reviews online. I've lost the £200 of the original booking because they refused to change the driver's name, however then trying to con a family is disgusting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by JEREMY - 04 June 2019
" I've done that in part 3. "
" 1) It took nearly 3 hours to pick up a car. We were at the counter before our 11:00 pick up time. The desk uses a ticket scheme, and every single customer took around 30 minutes to get a car. Given that I booked my car last September I wasn't happy. 2) They didn't have an automatic for me. Again - I booked 8-9 months ago. I was offered an alternative manual which I didn't want. I was offered a different auto which I accepted but was subsequently broken. The final car was a complete wreck - at the check out area the technician wrote (in Italian) "all parts of the car damaged". 3) It wasn't the car I ordered. I wanted a small car for 2 people driving around the small mountain roads and villages in Abruzzo. I got a big Renault Scenic. 4) The staff were rude. When we finally said we'd had enough they just shrugged and said "not my problem". I couldn't believe that. 5) The car got a blow out which I had to pay €120 to fix. I believe the tyre was probably faulty before we picked it up. 6) Only one headlight worked 7) There wasn't any water in the windscreen water reservoir. 8) 5, 6, & 7 confirm that the car wasn't checked. 9) They called the wreck they gave me an upgrade - clearly I have "mug" written on my forehead - it had 100k+ miles and was damaged on every panel including the roof. 10) This is the type of service I would not expect even from a back street rental firm. Basically an absolute disgrace! 11) Why didn't I complain at the time? I did - no one was interested. It was just pure chaos. And after 3 hours (and a missed lunch booking) I just wanted to get going. We had had enough and basically things weren't getting better and no one cared or was taking responsbility. All in all an appalling experience. 12) Will the feedback experience be any better or is it just a pointless box ticking exercise?? I have provided feedback directly to Hertz but am not expecting to hear anything - like the question in a resturant "is everything ok for you?" - when actually they don't really want to hear things are terrible... 13) As a Hertz Gold customer would I book with them again - will I share my experience on social media - it all depends on the response to my feedback... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BARI, IT - Reviewed by PAUL - 04 June 2019
" Much more pleasant than any airport office! "
" Arrived close to office closing time but very helpful lady was not worried and was very friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LLOYD - 04 June 2019
" I have submitted a formal complaint "
" I have submitted a formal complaint. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by PETER - 24 May 2019
" Auto Europe was okay just a shame Hertz let them down. "
" Awful experience at drop off with Mr. Greco, waited 15 minutes after told to wait 5, then found him sitting in his office chatting with colleagues whilst we waited by the car, then rude and unprofessional when challenged as to why we are being kept waiting. Auto Europe was fine not getting a hertz car ever again thanks to this guy! "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by CYRIL KENNETH - 20 May 2019
" As above we will always go with Autoeurope and Herts and Firefly. "
" Excellent customer service and value for money from Herts and Firefly both in Ciampino Rome and London Stansted we always choose them.Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NEAL - 18 May 2019
" All-round very good. "
" All-round very good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by ELAINE - 10 May 2019
" Car was modern, clean and served us very well. Would definitely use again. "
" Hertz rep explained things well. Was quick and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by GIORDANO - 08 May 2019
" Very quick, not a problem so far. "
" Always friendly, happy to help, up for a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by GRAHAM - 30 April 2019
" Good service and good vehicle "
" Good value and good service at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by OMAR - 28 April 2019
" As I mentioned before, I paid the additional insurance when I booked on Autoeurope website, but when I arrived to collect the car, the rental company said the insurance I had does not cover the first £1600 of the ( damages, accident cost or of the car stolen) I have to pay the first £1600 and Autoeurope will pay the rest! And the rental car agent ( Hertz) told me in order to get the additional insurance I have to pay £39 per day ( I paid) I don't think Autoeurope are clear when they market there extra insurance, i read Autoeurope policy again and they never mentioned the £1600 fees that the customer have to pay when book the car with the additional insurance! "
" When I arrived to Hertz office in Venice airport, the agent was very good he also upgraded the car category for free, but he informed me that I have only the basic insurance and I have to pay the first £1600 in case the car is stolen or I have an accident or damage. I told Hertz agent that I booked the car with the additional insurance with Autoeurope, he said no this is not the case. In order to get the full insurance I have to pay extra £39 per day I paid the extra amount! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by MAGNUS - 26 April 2019
" Good feeling good car I love Italy "
" Good Good in every way "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by HUNG - 05 April 2019
" I Hertz did not have the vehicle that we reserved, 2-door economy. We ended up with doubling our expenses in fuel and parking and very stressful when driving in small/busy roads due to how wide the vehicle is. This is very disappointed. "
" Hertz did not have the vehicle that we reserved, 2-door economy. We ended up with doubling our expenses in fuel and parking and very stressful when driving in small/busy roads due to how wide the vehicle is. This is very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ROME, IT - Reviewed by PETER - 21 March 2019
" Easy from start to finish "
" Vehicle was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CAMPBELL - 05 March 2019
" Booking straightforward and honest. reminders useful. "
" Got off to a bad start as the desk was not manned, with no notice of explanation when we arrived. This was after a five hour delayed flight. Clerk arrived after about fifteen minute wait with defensive excuse of needing to go to loo. We made friends eventually. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JOSEPH - 28 February 2019
" Very unhappy about the state of car! "
" The exterior of the car was very shabby. Lots of scratches and dents. The windscreen was cracked and had a chip.I had to point this out to the Hertz staff. Would expect this from their cheaper range Thrifty. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
VERONA, IT - Reviewed by IAIN - 16 January 2019
" Won't use Hertz again,have used them lots of times ,this was the worsed experience, not good !!!! "
" We were told car good condition,but was not ,,broken tale light,,car in very poor condition,then next not much better,but was getting so late,for our 2 and half hour trip,so we took it ,had to pay £200 extra!!!! Not happy,no help at all it was in terrible state too,will not use Hertz again,very disappointed, !!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PISA, IT - Reviewed by ARCANGELO - 09 January 2019
" Very easy website to use when booking a car "
" Everything went very smoothly and no extended wait times to pick up the car as with other hire car companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - 02 January 2019
" Good. I will use again "
" Herts staff are professional and make the whole experience of renting a car a positive one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAFFAELE - 29 December 2018
" Flawless "
" Fantastic staff, very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by TOUFIK - 26 December 2018
" Auto Europe offers great service with greater value and covers however the experience at the counter when collecting or dropping off is nothing but uncomfortable "
" Again misleading staff at counter pushing if not forcing customers to purchase Uneccesssry product such as engine cooler or diesel booster in case of a -15 temperature, plus insurances and sooooo "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by GILBERTO - 30 November 2018
" Very satisfied "
" Satisfied ad usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DONATELLA - 25 November 2018
" As per above "
" Daniela and Sara were excellent (as always when we pick up the cars which it is on a regular basis) Car was really scratched and smelt of smoke this time but that said it was a really nice car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by HENRY - 05 November 2018
" Very smooth as usual. "
" Once again excellent service from Hertz, worth the extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARK - 04 November 2018
" It's mainly all about the insurance hassle and therefore also how long it took to pick up the car "
" We had a very stressful pick up with hertz saying the insurance we booked via yourselves was very inadequate and that they highly recommended that we spent another 300 euros with them to give us decent cover "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DEREK - 30 October 2018
" No issue with AE "
" We have used you on all of our recent trips abroad, we like the ease of booking, the opportunity to choose a rental company and the added value from your insurance options. We chose Hertz from your list of providers as we felt that we would get a good quality car to rent from a household name like Hertz. We booked a 7 seater as we were a party of six. Once the booking was confirmed we checked in online with Hertz as directed, and I became a Hertz Gold Card member. Neither saved time or provided additional benefit on this rental. Gold Card Holders benefit from an additional driver at no extra cost. We were told we'd have to pay 12€ per day for this simply because we'd booked through AutoEurope. We declined and stuck to one driver. I was given the keys to a Ford Galaxy and told where to find it. Having located the car we found damage not noted on the paperwork so we had to get a Hertz employee to change the paperwork. It wasn't particularly clean either. We eventually loaded up our luggage and set off. We had only driven a few metres when it became apparent that there was a serious issue with the brakes! Another Hertz employee tried the car and agreed. We were sent back into the building to get another set of keys. Surely Hertz should carry out pre rental checks, not the customers? I asked if it were possible to have an undamaged car but was told "no"! The second car had clearly been in an accident as both nearside doors were very badly dented and scuffed. There were more marks around the car, not noted until we bought them to the attention of the guy from Hertz. It always strikes me as odd that rental companies are fairly blasé about car condition when you collect but less so when the car is returned? The car performed well for our trip and was nice to drive, but it was in very poor condition and not what you'd expect from Hertz. At nearly £300 for a weeks rental, I don't think 'undamaged and properly valeted' is a big ask. If our hotel room had been in a poor state we'd have demanded another. With the car, we had no option, we had been travelling since the early hours and were keen to get to our hotel to begin our holiday. For me, having a nice car to tour around in is part of the holiday and in this regard Hertz fell short. If I was happy with a banger I'd have found one elsewhere and saved a few £'s in the process. This complaint is not aimed at AutoEurope, but I feel that feedback on how your rental partners treat your customers is vital. I'd be interested to read your responses to this. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LAMEZIA TERME, IT - Reviewed by DAVID - 29 October 2018
" Only good things to say about renting cars with Auto Europe. "
" Always rent cars from Auto Europe,but have noticed a sharp increase in prices. Should introduce a loyalty bonus for regular customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by JENNIFER - 27 October 2018
" Easy to rent on line but not enough information about additional costs, time to allow for rental process, and vendors. Would recommend as broker. "
" Took 1.5 hours to get to see agent at pick up desk. Told no compact automatics available and were offered an upsell at cost of several hundred euro in order that we not have to wait for a car to be available- we refused and an automatic was suddenly available, but alao an upsell as it was a convertible. We were then pressured to accept upsell on gps- again refused several times and were given the "upsell" at no extra charge. The gps was unusable as the desk staff changed language to Spanish from Italian rather than to English and we were unable to change it successfully ourselves. This was confirmed by desk staff upon our return, but they would not refund the cost of the gps despite it never being used. We were given a 10% discount voucher for our next rental which will certainly not be with Hertz. We were not provided with a map of where to drop the car off and due to construction at airport we were driving for 45 minutes searching for a way into the lot. We missed our flight as there was an accident on the highway as well, so our two hour window became one, which was depleted by searching for the drop off access point. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by NATALIA - 27 October 2018
" does what it says on the tin "
" nice- as expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by RUFUS - 26 October 2018
" Helped me identify a top quality provider at lower cost than some of the less highly rated providers. "
" Friendly and helpful staff at Olbia. Drop off a bit slow because car park not manned out of season. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by GRAHAM - 24 October 2018
" I rang the helpline to explain my problem and was told that no refund and no assistance could be offered. I will not be using autoeurope again "
" I made an error with my booking. I turned up one day early for the car. The sales person told me that I could not have a car and there was nothing they could do. Very very unhelpful - actually no help at all. I went to the Avis counter and they were so helpful and sorted out a new rental for me. I realise it was my error but to not have any refund was bordering on criminal. The car that I did not pick up would have been used by someone else and therefore the company have been paid twice for the one car. This is illegal in the USA. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by HENRY - 22 October 2018
" Very rude customer service, lack of information with in the time booked and th day of travel. Lots of arguments not to give your refund The guy customers service was very disrespectful and unprofessional . The company took my money for nothing Will not recommend to anybody. Nether book directly from the car companies. Very disappointed. "
" Very rude customer service, lack of information with in the time booked and th day of travel. Lots of arguments not to give your refund The guy customers service was very disrespectful and unprofessional . The company took my money for nothing Will not recommend to anybody. Nether book directly from the car companies. Very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by MICHEL - 22 October 2018
" Auto Europe has been very helpful and supportive. (Trustworthy and reliable company) "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by GWILYM - 18 October 2018
" Recommended Hertz every time "
" Excellent service every time thank you . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MICHAEL - 18 October 2018
" Overall very satisfied but not best pleased with the condition of the car. "
" The car was damaged on three corners and was dirty inside with lots of glue on the windscreen form stickers this was not a good image when we turned up at our destination. We chose hertz as we thought the car would be a better condition to the cheaper ones but this was not the case. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VERONA, IT - Reviewed by ROBERT - 16 October 2018
" Hertz is generally a good experience. "
" Unfortunately my wife was bitten 5 times by Tifani (Small horse flies) on the way from Verona to Lake Garda. It was a rainy night! We have no idea how the fly/flies entered the vehicle unless they were already present. We sprayed it on arrival, and the situation was resolved the next day! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by MICHAEL - 14 October 2018
" No issues. with Auto Europe. Therefore not able to comment on how real problems would be dealt with. "
" Had a problem that was sorted by a replacement car. But I had to go to Hertz rather than they come to me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by TERENCE - 11 October 2018
" ok "
" clutch pedal "locking" a suprise "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by MICHAEL - 07 October 2018
" We have not had any problems before when hiring cars through Auto Europe. "
" The initial counter staff were fine, however when I went to pick up the car, it wasn't ready. They then said we could have an upgraded vehicle but then eventually they said we couldn't have it because it was assigned to another client. After 40 minutes we received a rather battered Opel Meriva. There were numerous dents and scratches on it, which weren't listed on the vehicle condition report. So we then had to wait another 10 minutes for someone to check over the car and adjust the report. We found that the staff were generally very unhelpful. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by IAN - 02 October 2018
" Booking was fine, but you might want to rethink partnering with Hertz at Catania. There were other reputable hire companies with desks at the airport which we could have walked up to and been served our choice of car within 20 minutes. "
" Worst car hire we have ever experienced. Checked into Hertz desk on schedule, there were 5 screens of customers in the queue in front of us, and we waited over 2 hours to get our car. We effectively lost half of the first day of our holiday. Further, we had booked a compact vehicle suitable for the narrow lanes where we were staying, but the car we received was a huge Renault Scenic, which made driving round narrow lanes far more stressful than it needed to be. We understood the petrol would be full to full, but they charged us for petrol on pickup so we didn't refill. On return, the pre-charge was refunded and we were charged for what we used at a high rate. If this had been explained at the time, we would have filled up ourselves. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHN - 01 October 2018
" A "
" A "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ROME, IT - Reviewed by JOHN - 28 September 2018
" Please share them "
" I flew Ryan air on 21 September 2018 17:35 from Manchester to Rome Ciampino. I had a car booked with Hertz. The flight was diverted to Fiumicino. When I arrived at the Hertz desk in Fiumicino with 15 mins to closing time the Hertz attendants told me they had no car and were unable to help me. I ended up having to go to the Avis desk next door to hire a car. I thought the service was extremely poor and very unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NATIG - 26 September 2018
" no comments on AutoEurope, as the experience was with Hertz and not with AutoEurope. "
" Very unprofessional staff at Venice airport Hertz Car rental office. Very slow in dealing with customers, distracted and not focused, taking various calls while dealing with customers. Unable or unwilling to give us the car in the class we booked. During drop off, the staff first told us we are in the wrong airport, without even checking the reservation. When we told them to look at the rental agreement, they recognised that we were right and they were wrong. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
PISA, IT - Reviewed by MATTHEW - 26 September 2018
" hh "
" Would have preferred more conversation about the cars available. We were given an Alfa Romeo which was a fun drive but we were most interested in a large saloon or estate that could take 5 adults, so we'd have liked to know if there were any that would have been more comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARK - 25 September 2018
" No problems booking with Auto Europe or with voucher, good prices just a shame that Hertz could not supply car ordered. "
" Given a Fiat Panda not an Opel Corsa or equivalent. An awful car, the auto gear box was so bad I had to use it in manual. Asked for a car like I paid for and told they only had a manual, I ordered an automatic. Hertz was the furthest rental depot from the terminal, a very long walk with cases. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 5
PISA, IT - Reviewed by LAWRANCE - 24 September 2018
" Used the Herts at Pisa, Italy. Got upgraded for free to an Audi Q2, great car and great service. "
" Overall very good - was not aware that our sat nav would be an EXTRA charge on top of everything else even thought it is built in the car. Should be more clear when booking. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 23 September 2018
" Nice to get an upgrade to fiat 500 soft top. Perfect for the trip. I think it should be clearer about the excess waiver as it seems that if we had damage Hertz would charge my card and then I have to claim back through auto Europe. The woman with an attendant next to us was also confused by this. "
" Bit confusing in that I had taken out the waive of excess with auto Europe then hertz wanted to try and sell it to me again. I would have thought they would be familiar with the package I had taken. Some of damage on vehicle was not picked up until we inspected. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by AAGE DANIEL - 22 September 2018
" Good but need better return service "
" Nobody to check car at return. Also no final account. No damage to car. I took photos "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 18 September 2018
" excellent, no problems, would use again. "
" polite, friendly staff, easy to check in, car in presented in a clean condition, very minor damage acknowledged by staff on collection. drop off very easy and staff polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERTO - 18 September 2018
" Wait for more than 45 m just to be received. Paid for 9 seat vehicle she wants to give a 7 seat car. Discussed for 20 minutes before she was ok on give me the 9 seats (that I Paid). Incredible you need to fight for what you paid. "
" Wait for more than 45 m just to be received. Paid for 9 seat vehicle she wants to give a 7 seat car. Discussed for 20 minutes before she was ok on give me the 9 seats (that I Paid). Incredible you need to fight for what you paid. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 5
MILAN, IT - Reviewed by CHRIS - 15 September 2018
" See point 3 "
" All very good, only there was no petrol station close to Terminal 1 to fill up the car before drop off. There was no choice, so Hertz had to fill up the car with petrol. I have been charged £50 to fill it up, which I thought was a bit steep. There was at least a half a tank of petrol left and the tank was not full when we got the car to start off with. It doesn't even take 50 Euro's when empty. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by ANTONY - 13 September 2018
" No problems "
" No problems... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by DAVIDE - 13 September 2018
" I always book through Auto Europe. I have been booking car hire through them for many years and have never had a problem. "
" Efficient and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ANNE - 12 September 2018
" Auto Europe experience is fine. Only issue was a tried to cancel an existing booking - it used to be easy on the website but I found I needed to call instead as it was nowhere to be found on the website "
" I booked Hertz as it was advertised as pick up full, return full. At the desk they had added on their fuel option automatically which I told her I didn't want. I wanted to return the car full. Eventually get to the car and find it half full. Car had also 90K kms on it. When to the desk at the car area and said I had wanted a full car. They sent me inside again to the initial desk. Asked for a car that was full and she kept saying just take a photo of the level on the tank and leave it back at the same level - definitely not pick up full and return full. Eventually they gave me a different car which was full. The fuel option purchase not disappeared from the receipt. The new car was covered in dents and scratches with major damage on the roof (which we didn't notice at the time as it was lashing). The oil service light was on and the parcel shelf was missing. Nothing was marked up on the sheet. I reported all this to the staff but they were not interested - just said to take photos. I rented with Firefly one year and that was a bad experience. You end up getting Firefly cars and fuel policies with Hertz but because you choose Hertz, you expect more. When we returned the car, we had to pay for the additional driver. Advertised on your site at approx. £10 a day. They tried to charge 95 euros plus 40 euros or tax. Eventually removed the tax as the girl on the counter hadn't explained it to us. Whole experience felt like a rip off from start with the fuel to finish with the tax on the additional driver. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PISA, IT - Reviewed by JANE - 10 September 2018
" As above "
" Generally very happy with everything. Only small thing- we had booked a compact as we wanted a smallish car but with adequate boot space for 2 cases. We were given a family estate car which we had to ask to change to a compact which led to a 20 min wait whilst they cleaned one. All sorted though, so happy! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by MARIO - 10 September 2018
" AutoEurope is my favourite car rental agency "
" Hertz at Ciampino Airport offers a very professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by JONATHAN - 10 September 2018
" Have used Auto Europe multiple times, and will continue to do so. Pricing and availability excellent, easy to use website. "
" Absolutely outstanding service from Hertz at Ancona Airport - efficient, friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by RICHARD - 09 September 2018
" Have always had good experience with Auto Europe and will use again. Booking easy, prices competitive. "
" Ordered car not available. Tried to offer larger model (unacceptable given Sicilian roads). Got car that was ordered but it had not been washed which made identifying scratches etc v difficult. Staff at desk and pick-up very friendly. Drop off at Catania completely unacceptable. Signage for Hertz non-existent. No staff specifically allocated to drop off. Some staff unfriendly and surly. Took longer to drop off car than pick-up. But lady who served me helpful and understanding. Did offer 10% discount on future rentals with Hertz. Believe it when it happens! Will still book with Hertz given reputation and service elsewhere in world. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 4
VENICE, IT - Reviewed by ANTHONY - 09 September 2018
" Efficient and quick pick up. Decent car in good condition "
" Good engaging staff who help us with arranging Special Assistance for my elderly mother "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by NIGEL - 07 September 2018
" Nightmare vredit card couldent be used brcause i hadent used it in italy before. So couldent pay in cash or use debit card. Cots me 100 pound on taxi. So car was paid for and couldent use it. So angry at the time as i said 2018 wouldent take cash or debit card. Tottaly bad experience from beginging to end and staff were so unhelpful English was poor and did not try to help in anyway. Even when my son offerd to use his credit card. So i ended up 230 pounds out of pocket. "
" Got to airport. Couldent pick car up . Staff veryvun helpful. 2018 and could not use cash or debit card. And insurance qoute on car was a joke. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JAMES - 07 September 2018
" Simple to book online "
" Charged for fuel at the end of rental, was not made clear that I would have to so returned it with the same amount I collected it with "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MARTIN - 05 September 2018
" Everything went as planned so excellent all around "
" Several bumps and scratches on the car when we collected it but all OK Happy with overall experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by PAMELA - 04 September 2018
" Good "
" Extremely friendly staff, at the booking office and also when discussing the damage to the car before pick up. The previous driver's issues. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by CHRISTIAN - 04 September 2018
" Very efficient and friendly "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 04 September 2018
" Auto Europe are brilliant, I particularly like the fact that you can modify your booking so easily if you find the car hire cheaper with another company. Something I have just done with van hire at Pisa airport and saved myself £500! "
" Van had scratches, dents and wing mirror case missing, none of which was marked on paperwork, we had to get this rectified before leaving Pisa airport. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by ADRIAN - 04 September 2018
" I shall have no hesitation in using Auto Europe again. Your system seems very user friendly and helpful although - thankfully - I had no reason to contact your support team!! "
" A very very long wait at the collection counter which should not be necessary bearing in mind I completed all the required pre-collection forms. A very pleasant and helpful lady when I eventually reached her. Car dented and scratched in numerous places with a few dents and scratches missing from the record. That meant I was worried I would be blamed at drop off which turned out - correctly and to my relief - not to be the case. Again very good and helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ROME, IT - Reviewed by JAMES - 01 September 2018
" Will avoid pick up from termini next time "
" Wait Times to pick up car at Rome Termini were long and unacceptable. Please work on this. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by GIUSEPPE - 31 August 2018
" Not really Auto Europe's fault but you need to check that the companies you use have the cars people book or similar cars available. We have wasted time on previous hires too because of wrong cars and cars not prepared correctly for customers. "
" Car which we booked was not available and nothing in the same category, So can I ask what is the point of pre-booking a car??? Given an aternative car and not told it was automatic instead of manual until we went to car park to collect it so we refused it. Only other car available was much bigger and my wife wasn't comfortable driving it. Luckily a car came back from a rental whilst we were trying to resolve the matter so we took it although it was flithy as we had already wasted an hour and half. Last hire car we had from Hertz earlier in the year had a rear seat not bolted down and we had to get another car which had a lot of body damage so looked scruffy. Not what we expected from a well known hire company!! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by STUART - 30 August 2018
" Auto Europe was fine and all worked as it should have done "
" Long wait, car was damged on every side, interior was dirty, tyre was deflated less than other three, wheel bearing droned all journey "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 4
PALERMO, IT - Reviewed by DANIEL - 29 August 2018
" I paid extra because I have been stung by cheap car hire companies in the past, this time I thought I would go with a more reputable, expensive brand. However, it was just as bad, if not worse. Plus I had extra ordinary circumstances when my wifes passport stolen and we had to cancel the first booking, I reordered with Auto Europe, despite you not even offering some discount on the 2nd booking. "
" 1. The que at the airport was 2-3 hours and the staff were very inefficient. 2. The charges for the child seat was more than quoted and what I feel was unjust for the service provided. 3. The service at the pickup counter was chaotic and poor, there were a lot of angry people waiting around with no real order. 4. The car was damaged which I was told not to worry about. 5. On return I was told that I had damaged the car (which I noticed on pickup and was told not to worry about), and only wasn't charged because I had picture evidence. 6. The return drop off was slow and caused us to rush for our flight. 7. I have now received a charge in Italian which I can't read and have no idea what is about but assume it has just been taken from my card?! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
ROME, IT - Reviewed by MICHAEL - 28 August 2018
" Good website "
" Had to wait 2 hours to pick up the car. Totally unacceptable. Car provided was a Mercedes Vito van when a Ford Galaxy was ordered. Too big for what we wanted and difficult to park. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by MANU - 28 August 2018
" defo "
" Staff were very accommodating and very helpful, even it was a very busy period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BENJAMIN - 28 August 2018
" Your prices don't accurately reflect the true rental cost. And your section about "the driver details" is irrelenvent as when you pass this data to herts they ignore it and use the details of the booker instead, then charge to add an additional driver. "
" Couldnt change the driver, instead forced us to pay additional 80 euros to add another driver (We only needed 1) - this was desplite the fact we specified the driver during booking, but apparently we had to have the booker as the main driver. Additionally it took over 2 hours for them to see us and provide the car - the queues were rediculous. There were also several hidden charges not made clear to us at the start. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by FAHAD - 25 August 2018
" Nice staff, speedy hire, good car but condition could've been slightly cleaner "
" Very nice counter staff. I was upgraded to automatic when I booked a manual. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by KIERAN - 25 August 2018
" Booking was easy, car collection was easy "
" Counter staff were very friendly, contrary to some bad reports that I had read. They offered me a choice of cars, and made sure they identified options that were big enough for my family and our luggage. The car could have been cleaner, and the wheels were very scuffed, but otherwise it was fine. Getting a booster seat for my daughter was easy. The only negative is that we were in a rush to get to the airport so returned the tank half full, yet they charged for a full tank of fuel, which is a little underhand. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by DANIEL - 24 August 2018
" Repeated Calls unanswered to helpline "
" Car in poor condition and not checked prior to customer pickup "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
ROME, IT - Reviewed by ROBERT - 21 August 2018
" autoeurope were relatively easy to deal with. "
" I don't fill in surveys very often but they need to sort out the pick up desk area. I have never seen such an unorganised mess before "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by DAVID - 21 August 2018
" Very helpful to find the best deal and offered insurance at a fair price. "
" It did take some time to book the car out at pick up but to their credit our vehicle was upgraded at no extra cost. Very clean inside and out. Would recommend to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PIETRO - 21 August 2018
" Contacting Auto-Europe and Hertz at the beginning of our holiday, to inform of a delayed flight, was a disgrace. I attempted to contact both parties on multiple occasions without success. All I gained was a telephone bill for £85 for my efforts. A reimbursement for this would go someway to help with this terrible rental experience. "
" I was not able to verify the condition of the car against the Hertz condition paperwork as it was late at night and the car was wet following rainfall. Early on Sunday morning (5th August), I checked the Hertz condition paperwork and noted an "x" to indicate damage around the passenger front wing. When I checked, I could not see any notable damage on the panel indicated, but I did find a minor scuff on the driver side wing/bumper area, so I assumed a mistake had been made on the paperwork. When I returned the car, Ciro, your attendant, was extremely unhelpful and did not want to acknowledge our point of view that there was a mistake on the Hertz condition document, as no damage was caused in our rental period. We would describe your staff on this occasion as rude and arrogant. I am a Hertz member and this is the first time this kind of incident has ever happened to me. I specifically booked with Hertz, the most well known reputable car hire company, so I could avoid this kind of situation more associated with cheaper car hire companies. Now I have a bill for 185 euros for damage I have not caused. Please review this case and cancel the charge, as no damage was caused to this car during our rental period. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by SAMUEL - 17 August 2018
" Auto Europe was great "
" Car was generally fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BARI, IT - Reviewed by OLGA - 17 August 2018
" Arriving to the airport I didnt get any car cause I didnt have credit card . And you didn't want even help with it. You charged me like cancellation which I didnt make. I was ready to change the details and it was rejected . On my opinion your company just steal my money .you have no right to act like this .This is awful . I'll take lawyer and ill make claim . "
" Hertz manager was very rough .Instead of help us to solve this problem she was saying that she doesnt have time.She was screaming tat me.No respect to customers.They are useless "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ANDREW - 15 August 2018
" I've used Auto Europe for about 5 years now, all has worked well (I've had no accidents or car damage in that time). Occasionally renting directly with the supplier is cheaper but mostly Auto Europe wins! "
" The Hertz pick-up area at Rome Ciampino is very poorly lit. I collected the car (which had a large number of existing minor dents and scrapes) after dark and it was almost impossible to check all damage in the pouring rain. The drop-off area had no rubbish bin - I had to dump my remaining rubbish on the ground beside the car as there was nowhere else to put it. Car had a large number (10+) of minor scrapes and pings. Big plus was that there were a number of different cars I could chose from (I happened to want a Diesel and this was the only one available!) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by NICHOLAS - 14 August 2018
" All good. "
" Straightforward and competitive pricing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by HARWINDER - 14 August 2018
" Not great rather disappointing for a large hire company "
" Estate was requested but not provided Car offered had a fault warning lights ao had return to airport for second car "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALESSANDRIA, IT - Reviewed by ANNE - 13 August 2018
" All ok "
" I booked a class f vehicle and was given a class e without any discussion. I then changed the car for something higher (the guillietta was too low for my 85 year old in laws) and was given a car with a bald and split tyre. It took four days toget it exchanged and now i have a class d car. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ROME, IT - Reviewed by ZAIN - 11 August 2018
" Upon dropping off the car, service was very efficient "
" Long wait of over 40minutes upon picking up the vehicle. Counter staff were very pleasant but perhaps need more of them or a more efficient service. Upon collecting the vehicle, was asked to sign the checklist prior to inspecting the vehicle and the vehicle had been left with the engine running on the exit ramp of the car park so when I was checking the condition of the vehicle which takes several minutes, other users of the car park had to wait behind the car and were unable to exit so were understandably frustrated. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by FILIPPO - 08 August 2018
" Very good. Surprised the full cover doesn't come from hertz but rather from auto Europe. Would be nice to understand terms and conditions of cover upfront "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by HANS - 07 August 2018
" Experience was very good although the drop off place was difficult to find. "
" Difficult to find car drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELIZABETH - 06 August 2018
" As above. Auto Europa best I have used "
" Really good service. No queues and helpful staff who did t try and sell me things I didn't need. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by JOHAN - 06 August 2018
" Would have been fine without wait. Usual tactics of extra sales at desk "
" Had a 2 hour wait in a queue in Palermo airport on pick up. Only 1 staff member on desk for first 45 minutes and 20 people waiting. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 03 August 2018
" Overall good but could do more to avoid long wait "
" Only drag is long wait to pick up car as only minimal counter staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NIALL - 24 July 2018
" When using website to book car it appeared that SatNav was free. Only became aware of additional 145Euro charge when picking car up. Website not clear on this charge. I tried to change when I realised cost but was informed I could not. No mention of additional taxes etc added when returning car and staff could not explain these. Had to pay as rushing for flight. Would not recommend this website. Very unhappy. "
" Waited nearly an hour in office to get car. Mark on car not indicated to us but I had to inform office staff prior to moving off. We stopped using SatNav on second day as it continually sent us to incorrect destinations. We relied on Google Maps but was charged more than 145 Euro for it plus added taxes when returning car. Staff could not explain what these were. Very unhappy with hidden extras buried in small print and not pointed out when using website. I advised that I did not want SatNav when we picked up car but was told that contract could not be amended. Very unhappy with service provided and would not recommend your service. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by FRANCIS - 17 July 2018
" Just would never use Hertz in Sicily again "
" Have completed Hertz survey !!!!! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PISA, IT - Reviewed by AMANDA - 15 July 2018
" Easy booking experience "
" Experience good but expensive for size of cars "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MICHAEL - 11 July 2018
" All of it was smooth and efficient. Car was excellent. "
" Can trust this company, some companies try to take more money from you. Remember they hold a large deposit and some invent reasons to withhold the deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MARK - 10 July 2018
" Insurance cover through Auto Europe was significantly cheaper than Hertz's own offering. "
" Pick-up was simple, the car was fine. Finding the compound again is not so easy, but once there the return process was swift. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by KEITH - 08 July 2018
" overall very good. i would certainly use them again. "
" excellent car for the money. too few staff at counter especially at pick up but once attended to, the staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by GRAEME - 26 June 2018
" Booking was easy "
" Car was not ready for pick up when I arrived. Was provided a worse car than I booked. Chaos as drop off with large que and not enough staff to return vehicle. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
GENOA, IT - Reviewed by ANGELA - 24 June 2018
" See above "
" We had a lovely car and service was quick and friendly It would be a good idea to have someone in the lot to check car on return. It's a short walk from the terminal so no reason why not Make sure that you take photos. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JOB NOEL - 22 June 2018
" I always recommend Auto Europe to friends and colleagues and have rented cars with you from Europe to Australia "
" While I had hired an intermediate car type, I was asked for a second credit card in my name because of the "catagory" of car which I found hard to understand. The additional insurance quoted was also expensive at 300 Euros for a 4 day hire! Upon getting the car it was the largest Volvo estate I have ever seen so that may explain it. Great car but larger than I required. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDER - 29 May 2018
" Too expensive - plus hidden costs "
" Booking fee was £86.27 but I've recieved bill with added costs of 183.51 Euro extra ! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANDREW - 19 May 2018
" easy and accurate. "
" Top Notch - highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by JONATHAN - 18 May 2018
" Cars provided when booking through Auto Europe seem always to be the bottom of the advertised class. Never get the car advertised and usually has some damage. Not sure if I am prepared to carry on using AE myself after all these years. "
" Vehicle provided (FiatQubo) said to be the same class as that advertised (Fiat500L) but clearly inferior. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by VIMALRAJ - 16 May 2018
" Na "
" The worst experience of my life. Ruined my holiday. I pre booked the car but still had to wait over 3 hours to get the vehicle. Not sure why it wasn't ready for the requested time. Then the counter staff said I was not fully comp and had to pay 161 euros to get extra insurance to cover any damages. Then I was given the wrong vehicle which was an estate and I am unable to drive such big cars. After arguing for another 30mins they said that is all they had. The car was filthy. And as I am driving off. The car had no fuel. Which meant I had to return the car back. Unload all my luggage again and wait another 30mins. They then gave me a small car. Some how they seemed to have found one. Not sure why they couldn't't given me one of these initially. From the time of getting to Hertz to leaving and starting my holiday it had been over 4 hours. This defeated me coming early to Italy as it was a surprise trip for my Fiancee 30th Birthday. It had put an extremely sour mood in us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PARMA, IT - Reviewed by MORGANNE - 10 May 2018
" 0 "
" 0 "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MARGARET - 03 May 2018
" Maybe I should book directly with Hertz "
" Having booked car hire we arrived to be told that the insurance we thought we had paid for was inadequate and we then had to fork out a further sum of about 250 euros. Why is this not made clear earlier? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by DUNCAN - 02 May 2018
" Simple and straightforward "
" All straightforward "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by IAN - 28 April 2018
" Great service, excellent prices "
" We had really good service on our recent car hires. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by TIMO - 30 June 2015
VENICE, IT - Reviewed by PETER - 22 June 2015
" Auto Europe had an admin meltdown and booked the car in the wrong name, this caused a six hour hold up to getting the car and a huge problem with over ten calls to your hot line at huge personal cell phone cost. What a waste of a day of our holiday. However it did get resolved by one helpful staff member, although the earlier staff member was hopeless. "
" Even though the booking problem was a Auto Europe issue, equally the staff in the Hertz office could have been less interested, they were rude and couldn't be bored going one inch extra distance to help. I intend to complain long and hard to anyone who will listen as to how utterly useless they are. I resolve never to use them ever again. "
BERGAMO, IT - Reviewed by GIEDRIUS - 27 May 2015
" Quite long waiting time at car pick-up. "
FLORENCE, IT - Reviewed by JAMES - 13 May 2015
" Fine experience overall. The only problem was finding the rental car return at Florence airport--which was not the fault of Auto Europe. Signs in Italy are unclear or non-existent. Fortunately, we happened upon another Hertz rental place near the center of Florence and were able to leave the car there and take a taxi to the airport. "
" Very accommodating. "
CATANIA, IT - Reviewed by JAMES - 29 September 2014
" Extremely professional and knowledgeable info at your fingertips! "
" Confusion in Sicily, but I think that is the nature of the area and island. Sorry, this is an American speaking, but compared to the U. S., it leaves a lot to be desired. We are much more service oriented. "
TRAPANI, IT - Reviewed by LADISLAV - 16 May 2014
" Except getting two different information from the telephone operator, related to one issue, everything else went smooth and I can say I am satisfied. Lessons learned suggestion: go through the terms and conditions carefully and double check with operator if something is not clear. "
" The staff in Trapani was trying to offer me a different car than I booked, but at the end I got what I booked and paid for. So, everything was allright. "
ROME, IT - Reviewed by DICK - 10 June 2013
" Reserving the car online was relatively simple and your forms were easy to navigate. Overall, no problem here but we will never use Hertz in Rome again. "
" Absolutely absurd. After flying for over 8 hrs and then forced to wait in line for over 2 hrs to get to the Hertz desk was inexcusable. Then, the mini-van we reserved 2 months prior was not available. With 5 in our group with luggage, we were barely able to fit into the SUV we were forced to take. We had carry on luggage between our legs and on our laps, which was most unpleasant for our 4 hour trip to Tuscany. Will NEVER use Hertz in Rome again. "
CATANIA, IT - Reviewed by LASZLO - 10 June 2013
" Booking could not be more smooth and easy! "
" Friendly, helpful staff at the desk, they speaks fluent english. The car (Fiat 500) was spotless, and almost brand new. Highly recommended! "