Auto Europe
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HERTZ MEXICO CUSTOMER REVIEWS
- 6.7
- 6.9
- 8.6
- 8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
HERTZ MEXICO Car Rental Reviews
Average Rating for Hertz :
MEXICO CITY, MX - Reviewed by TIMOTHY - 19 August 2025
" Generally a good experience, but the problem for me was hidden fees. When I picked up the airport I was told I would have to pay quite a bit more than the quoted price because of taxes. I was also charged a transaction fee. It would be great if this was all quoted up front. "
" Generally a good experience, but the problem for me was hidden fees. When I picked up the airport I was told I would have to pay quite a bit more than the quoted price because of taxes. I was also charged a transaction fee. It would be great if this was all quoted up front. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by JOHN - 23 December 2024
" Autoeurope- excellent, as usual "
" Checkin staff was great but too long to receive car - and first car had a somewhatat bald tyre that would have failed a UK MOT test. So, had to reject first vehicle, which unnecessarily delayed our departure. Towards the end of our 4 wk hire period a brake warning light appeared on the dash. Both these issues suggest insufficient attention to maintenance. Otherwise, excellent Hertz staff in new impressive facility "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MERIDA, MX - Reviewed by STUART - 09 August 2024
" Good "
" A good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS CABOS, MX - Reviewed by ROBERT - 10 July 2024
" Clean facility, Lots of waiting. Not the most efficient service and didn't have the car I booked. "
" They didn't have the class of car I booked. They offered an inferior car. When I complained they told me I would have to wait 1 hour for the car I originally booked. In the end I paid for an upgrade. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE DEL CABO, MX - Reviewed by COLIN - 14 March 2024
" Very good value offer for large SUV. Only issue is that they can't put car hire loyalty cards into their system (which would automatically pick up driving license etc.) "
" No attempt to sell extras, which was great. All car hire at San Jose del Cabo is off airport, which I was not expecting. Efficient process with video of car before and after. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MEXICO CITY, MX - Reviewed by DAVID - 04 December 2023
" car hire is never easy and there are always hidden charges "
" The airport pick-up fee was a ripoff $150 for what? The car supplied had an empty fuel tank, luckily I noticed. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CANCUN, MX - Reviewed by PAWEL - 21 September 2023
" It was a quick and easy transition with AutoEurope, one of my favourite websites to rent a car. "
" It was a very nice rental, because was no issues with the car or with anything. I got a very good Dodge Journey, it was new and I really enjoyed. The only thing I wasn't very happy with was a $200 deposit, otherwise it was an excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MERIDA, MX - Reviewed by CLIVE - 02 April 2023
" Fine, nothing dramatic. "
" A good overall experience, enjoyed the car I was given. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by MARK - 23 November 2021
" Good service "
" Slow collection process and poor handover/instructions on the cars functions etc "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CANCUN, MX - Reviewed by LEO - 06 May 2020
" The car was conveniently small, hence easy to park. A tiny car is great if you're not planning to drive a lot. To get a better experience in longer journeys, I'd recommend a car with a more powerful motor to decrease fuel consuption. "
" Everything went smooth and the staff was very nice, welcoming, and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MERIDA, MX - Reviewed by DAVID - 25 March 2020
" Straightforward process "
" Despite reputation for unscrupulous damage finding didn't happen to me. No water in screen wash. Haven't had a car with no power steering and no central locking for many years - Nissan March "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CANCUN, MX - Reviewed by ROBERT - 22 March 2020
" They were awesome, responsive, helpful, efficient, will definitely use again "
" They were great, they pushed us straight to the front of the que on arrival, explaining we were a gold member, gave us a great car and even dropped us off at the airport in our own vehicle. Couldn't fault one bit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by JONATHAN - 17 March 2020
" There needs to be much more clarity on third party insurance. "
" The need for third party liability insurance was hidden until we reached the counter exhausted after a flight. The counter staff were patronising, slow and inefficient. Dropping off the car was a hassle - there were no spaces left and when we told staff they didn't seem to care. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by SEAN - 06 March 2020
" very upsetting experience that could've ruined the start of holiday "
" A complete night mare with Hertz in Cancun. I paid for full insurance with auto Europe but hertz said it didn't cover the loss of service and they scared us into buying their insurance. I already had excess insurance but they bullied us into having it. We were about to cancel the reservation there and then as they wanted $45 per day for the insurance. A manager got involved and dropped it to $20 approx. He also told us that Uber was not avail in Cancun which it was. Another pressure into hiring the car. The insurance plus tax cost twice the amount I had already paid with you. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by PAUL - 04 March 2020
" A shame. Not impressed by this experience. Car was fine and drop off although slow was fine. "
" On arrival it was explained to me that the the cover I thought I already had paid for was not with hertz and i needed to pay more . After a very long day of travelling this was most annoying. Hertz are trying to convince you to buy liability insurance and also pay again for full cdw. When I thought I had that already and that is what was stated on my contract provided by autoeurope. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MEXICO CITY, MX - Reviewed by JONAS DAVIDSEN - 20 February 2020
" The booking process with auto Europe was ok, but using hertz drags down the experience since they are clearly and deliberately trying to trick their customers into charges they were now aware of. "
" The staff did not explain how the charges for gasoline worked, and I ended up paying more than expected. They have a large sign saying the cost of filling up the gasoline in hertz instead of at a gas station, but no one explained that they would be charging an extra 13 pesos per liter as a "service charge". When I said that I would just go tank it up at a gas station, this was not posible since I had already "begun the drop-off procedures". While I was there another customer came in who also ended paying much more than expected for gasoline. It was a different situation for him, but just shows that the staff at hertz does no effort to explain how their system works. It actually felt like this was completely intentional, so that they could place these additional hidden charges on their customers. I was extremely dissatisfied with the hertz staff, even the manager who did no effort to accommodate the fact that his team is clearly not informing the clients properly. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
CANCUN, MX - Reviewed by THOMAS - 12 February 2020
" Don't recommend this rental company at all. They take your money without your permission. "
" We had the worse experience ever with Hertz in Cancun. My credit card was charged £85 when we got back in UK, money has been taken out without my consent. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
CANCUN, MX - Reviewed by VALÉRIE - 05 December 2019
" Very satisfied "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by SYLWIA - 18 November 2019
" Not recommended! "
" We have booked a car in Mexico-Cancun airport. Arrived with tired, small child who was crying and we just wanted to pick up the car and go to the hotel. Lady on the counter printed out contract and asked me to sign. I have told her clearly: I don't need any additional insurance. I'm happy with everything I have paid upfront. On the contract was a amount on the side and I have asked her: what's that for? She said: That's the charge you paid already, once you made reservation online. So I signed the contract. When we came to return the car, I have been asked to pay £118 for additional insurance. We have spoken with rude manager who was saying he's not gonna do anything with that. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CANCUN, MX - Reviewed by FABRIZIO - 08 November 2019
" AutoEurope is a good broker but sometimes the company providing the car is not a very good one? AutoEurope should better select their partners. "
" I did not get the car I booked (a SUV) officially because they did not have it available but in reality it was because I did not buy the additional insurance they wanted to sell me. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 4
CANCUN, MX - Reviewed by LAWRENCE - 06 November 2019
" I felt deliberately bamboozled about extra charges. Having agreed an extra cost for insurance and adding my son to the insurance, a contract was produced for me to sign with different significantly higher cost showing. I was assured that if I paid with a debit card I woul pay a figure shown halfway down the page. I carefully made a note of this. When I dropped the car off I was about to be charged the higher figure ( by almost $2000 pesos) and had to query it. I was told the figure I had marked as due for payment had nothing to do with paying by credit card ( all in Spannish so I did not understand the charges). After discussing with the manager a new contract was worked out - totally new figures - for about the amount I originally expected. But I should not have had to be alert to this trick. Also we had to wait for over 1 hour to collect the car. At this stage my wife was missold a Dreams Hotel promotion by Hertz staff promising a free breakfast and 2000 peso discount off the car hire. This turned out to be a total misrepresentation about what was actually being offered. Just alot of unnecessary and unpleasant hassle. Avoid and go somewhere else if possible "
" I felt deliberately bamboozled about extra charges. Having agreed an extra cost for insurance and adding my son to the insurance, a contract was produced for me to sign with different significantly higher cost showing. I was assured that if I paid with a debit card I woul pay a figure shown halfway down the page. I carefully made a note of this. When I dropped the car off I was about to be charged the higher figure ( by almost $2000 pesos) and had to query it. I was told the figure I had marked as due for payment had nothing to do with paying by credit card ( all in Spannish so I did not understand the charges). After discussing with the manager a new contract was worked out - totally new figures - for about the amount I originally expected. But I should not have had to be alert to this trick. Also we had to wait for over 1 hour to collect the car. At this stage my wife was missold a Dreams Hotel promotion by Hertz staff promising a free breakfast and 2000 peso discount off the car hire. This turned out to be a total misrepresentation about what was actually being offered. Just alot of unnecessary and unpleasant hassle. Avoid and go somewhere else if possible "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by MARK - 04 November 2019
" Happy "
" This rental went very smoothly and I was very satisfied with virtually everything. The ONLY things that could have been improved were the following: 1. Telling me that I could walk the 100m to the rental office, rather than wait 15 mins for a completely unnecessary mini bus. That would have saved me all that time. 2. I had to wait too long to collect the car as it was very busy. Everything else was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CANCUN, MX - Reviewed by MICHAEL - 03 November 2019
" I am so used to car hire companies finding ways to rip me off that I was over the moon that everyone was honest. "
" Amazing price and great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OAXACA, MX - Reviewed by HUGH MICHAEL - 07 August 2019
" Very efficient and easy to use. "
" On arrival there was a queue of three but each one took at least 25 minutes. Then they had no small cars and offered us a "caravana" which we refused. They then gave us a very large American car which was very low and got stuck on every speed bump. There are many speed bumps. Eventually they changed the car in the evening but the first day of our 2 days rental was a complete wasre of time. The young man on the desk was absolutely charming but the lack of cars was a real issue. They did not seem to understand that we really did want a smaller car for ease of driving, parking etc. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5